diff --git a/src/app/tickets/[id]/page.tsx b/src/app/tickets/[id]/page.tsx
index b0b7b4f..4ed9d6c 100644
--- a/src/app/tickets/[id]/page.tsx
+++ b/src/app/tickets/[id]/page.tsx
@@ -2,6 +2,7 @@ import { AppShell } from "@/components/app-shell"
 import { SiteHeader } from "@/components/site-header"
 import { TicketDetailView } from "@/components/tickets/ticket-detail-view"
 import { NewTicketDialogDeferred } from "@/components/tickets/new-ticket-dialog.client"
+import { TicketBreadcrumbs } from "@/components/tickets/ticket-breadcrumbs"
 import { requireAuthenticatedSession } from "@/lib/auth-server"
 
 type TicketDetailPageProps = {
@@ -18,6 +19,7 @@ export default async function TicketDetailPage({ params }: TicketDetailPageProps
         <SiteHeader
           title={`Ticket #${id}`}
           lead={"Detalhes do ticket"}
+          breadcrumbs={<TicketBreadcrumbs ticketId={id} />}
           secondaryAction={<NewTicketDialogDeferred />}
         />
       }
diff --git a/src/app/tickets/page.tsx b/src/app/tickets/page.tsx
index af240bb..e12a2b9 100644
--- a/src/app/tickets/page.tsx
+++ b/src/app/tickets/page.tsx
@@ -39,6 +39,16 @@ function deriveInitialFilters(params: Record<string, string | string[] | undefin
   if (company) initial.company = company
   const assigneeId = getParamValue(params.assignee)
   if (assigneeId) initial.assigneeId = assigneeId
+  const categoryId = getParamValue(params.category)
+  if (categoryId) initial.categoryId = categoryId
+  const dateFrom = getParamValue(params.from)
+  if (dateFrom) initial.dateFrom = dateFrom
+  const dateTo = getParamValue(params.to)
+  if (dateTo) initial.dateTo = dateTo
+  const sort = getParamValue(params.sort)
+  if (sort === "recent" || sort === "oldest") {
+    initial.sort = sort as TicketFiltersState["sort"]
+  }
   const focus = getParamValue(params.focus)
   if (focus === "visits") {
     initial.focusVisits = true
diff --git a/src/components/site-header.tsx b/src/components/site-header.tsx
index 287d515..1722403 100644
--- a/src/components/site-header.tsx
+++ b/src/components/site-header.tsx
@@ -10,6 +10,7 @@ import { cn } from "@/lib/utils"
 interface SiteHeaderProps {
   title: string
   lead?: string
+  breadcrumbs?: ReactNode
   primaryAction?: ReactNode
   secondaryAction?: ReactNode
   primaryAlignment?: "right" | "center"
@@ -18,6 +19,7 @@ interface SiteHeaderProps {
 function SiteHeaderBase({
   title,
   lead,
+  breadcrumbs,
   primaryAction,
   secondaryAction,
   primaryAlignment = "right",
@@ -32,6 +34,7 @@ function SiteHeaderBase({
       <SidebarTrigger className="-ml-1" />
       <Separator orientation="vertical" className="mx-3 hidden h-6 sm:block" />
       <div className="flex flex-1 flex-col gap-1">
+        {breadcrumbs ? <div className="text-xs text-muted-foreground">{breadcrumbs}</div> : null}
         {lead ? <span className="text-sm text-muted-foreground">{lead}</span> : null}
         <h1 className="text-lg font-semibold">{title}</h1>
       </div>
diff --git a/src/components/tickets/ticket-breadcrumbs.tsx b/src/components/tickets/ticket-breadcrumbs.tsx
new file mode 100644
index 0000000..d97fbe5
--- /dev/null
+++ b/src/components/tickets/ticket-breadcrumbs.tsx
@@ -0,0 +1,32 @@
+import Link from "next/link"
+
+import {
+  Breadcrumb,
+  BreadcrumbItem,
+  BreadcrumbLink,
+  BreadcrumbList,
+  BreadcrumbPage,
+  BreadcrumbSeparator,
+} from "@/components/ui/breadcrumb"
+
+type TicketBreadcrumbsProps = {
+  ticketId: string
+}
+
+export function TicketBreadcrumbs({ ticketId }: TicketBreadcrumbsProps) {
+  return (
+    <Breadcrumb>
+      <BreadcrumbList>
+        <BreadcrumbItem>
+          <BreadcrumbLink asChild>
+            <Link href="/tickets">Tickets</Link>
+          </BreadcrumbLink>
+        </BreadcrumbItem>
+        <BreadcrumbSeparator />
+        <BreadcrumbItem>
+          <BreadcrumbPage>Ticket #{ticketId}</BreadcrumbPage>
+        </BreadcrumbItem>
+      </BreadcrumbList>
+    </Breadcrumb>
+  )
+}
diff --git a/src/components/tickets/tickets-filters.tsx b/src/components/tickets/tickets-filters.tsx
index b19c3a8..e69651a 100644
--- a/src/components/tickets/tickets-filters.tsx
+++ b/src/components/tickets/tickets-filters.tsx
@@ -70,12 +70,20 @@ interface TicketsFiltersProps {
   queues?: QueueOption[]
   companies?: string[]
   assignees?: Array<{ id: string; name: string }>
+  categories?: Array<{ id: string; name: string }>
   initialState?: Partial<TicketFiltersState>
 }
 
 const ALL_VALUE = "ALL"
 
-export function TicketsFilters({ onChange, queues = [], companies = [], assignees = [], initialState }: TicketsFiltersProps) {
+export function TicketsFilters({
+  onChange,
+  queues = [],
+  companies = [],
+  assignees = [],
+  categories = [],
+  initialState,
+}: TicketsFiltersProps) {
   const mergedDefaults = useMemo(
     () => ({
       ...defaultTicketFilters,
@@ -109,10 +117,16 @@ export function TicketsFilters({ onChange, queues = [], companies = [], assignee
       const found = assignees.find((a) => a.id === filters.assigneeId)
       chips.push(`Responsável: ${found?.name ?? filters.assigneeId}`)
     }
+    if (filters.categoryId) {
+      const category = categories.find((category) => category.id === filters.categoryId)
+      chips.push(`Categoria: ${category?.name ?? filters.categoryId}`)
+    }
     if (!filters.status && filters.view === "completed") chips.push("Exibindo concluídos")
     if (filters.focusVisits) chips.push("Somente visitas/lab")
+    if (filters.dateFrom || filters.dateTo) chips.push(formatDateRangeChip(filters.dateFrom, filters.dateTo))
+    if (filters.sort === "oldest") chips.push("Ordenados por mais antigos")
     return chips
-  }, [filters, assignees])
+  }, [filters, assignees, categories])
 
   return (
     <div className="flex flex-col gap-4">
@@ -156,6 +170,22 @@ export function TicketsFilters({ onChange, queues = [], companies = [], assignee
               ))}
             </SelectContent>
           </Select>
+          <Select
+            value={filters.categoryId ?? ALL_VALUE}
+            onValueChange={(value) => setPartial({ categoryId: value === ALL_VALUE ? null : value })}
+          >
+            <SelectTrigger className="md:w-[220px]">
+              <SelectValue placeholder="Categoria" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectItem value={ALL_VALUE}>Todas as categorias</SelectItem>
+              {categories.map((category) => (
+                <SelectItem key={category.id} value={category.id}>
+                  {category.name}
+                </SelectItem>
+              ))}
+            </SelectContent>
+          </Select>
         </div>
         <div className="flex items-center gap-2">
           <Select
@@ -186,6 +216,18 @@ export function TicketsFilters({ onChange, queues = [], companies = [], assignee
               <SelectItem value="completed">Concluídos</SelectItem>
             </SelectContent>
           </Select>
+          <Select
+            value={filters.sort}
+            onValueChange={(value) => setPartial({ sort: value as TicketFiltersState["sort"] })}
+          >
+            <SelectTrigger className="w-[180px]">
+              <SelectValue placeholder="Ordenar" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectItem value="recent">Mais recentes</SelectItem>
+              <SelectItem value="oldest">Mais antigos</SelectItem>
+            </SelectContent>
+          </Select>
           <Popover>
             <PopoverTrigger asChild>
               <Button
@@ -263,6 +305,23 @@ export function TicketsFilters({ onChange, queues = [], companies = [], assignee
                   </SelectContent>
                 </Select>
               </div>
+              <div className="space-y-2">
+                <p className="text-xs font-semibold uppercase text-neutral-500">
+                  Período
+                </p>
+                <div className="flex gap-2">
+                  <Input
+                    type="date"
+                    value={filters.dateFrom ?? ""}
+                    onChange={(event) => setPartial({ dateFrom: event.target.value || null })}
+                  />
+                  <Input
+                    type="date"
+                    value={filters.dateTo ?? ""}
+                    onChange={(event) => setPartial({ dateTo: event.target.value || null })}
+                  />
+                </div>
+              </div>
             </PopoverContent>
           </Popover>
           <Button
@@ -288,3 +347,32 @@ export function TicketsFilters({ onChange, queues = [], companies = [], assignee
     </div>
   )
 }
+
+function formatDateRangeChip(from: string | null, to: string | null) {
+  const fromLabel = formatDateValue(from)
+  const toLabel = formatDateValue(to)
+
+  if (fromLabel && toLabel) {
+    return `Período: ${fromLabel} até ${toLabel}`
+  }
+  if (fromLabel) {
+    return `A partir de ${fromLabel}`
+  }
+  if (toLabel) {
+    return `Até ${toLabel}`
+  }
+  return "Período personalizado"
+}
+
+function formatDateValue(value: string | null) {
+  if (!value) return null
+  const [year, month, day] = value.split("-").map((part) => Number(part))
+  if (!year || !month || !day) {
+    return value
+  }
+  try {
+    return new Date(year, month - 1, day).toLocaleDateString("pt-BR")
+  } catch {
+    return value
+  }
+}
diff --git a/src/components/tickets/tickets-view.tsx b/src/components/tickets/tickets-view.tsx
index 1f1512c..9a8340b 100644
--- a/src/components/tickets/tickets-view.tsx
+++ b/src/components/tickets/tickets-view.tsx
@@ -16,6 +16,7 @@ import { useDefaultQueues } from "@/hooks/use-default-queues"
 import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
 import { LayoutGrid, List } from "lucide-react"
 import { isVisitTicket } from "@/lib/ticket-matchers"
+import { useTicketCategories } from "@/hooks/use-ticket-categories"
 
 type TicketsViewProps = {
   initialFilters?: Partial<TicketFiltersState>
@@ -64,6 +65,7 @@ export function TicketsView({ initialFilters }: TicketsViewProps = {}) {
   }, [viewMode, viewModeStorageKey])
 
   useDefaultQueues(tenantId)
+  const { categories: ticketCategories } = useTicketCategories(tenantId)
 
   const queuesEnabled = Boolean(isStaff && convexUserId)
   const queuesResult = useQuery(
@@ -167,9 +169,36 @@ export function TicketsView({ initialFilters }: TicketsViewProps = {}) {
     if (filters.focusVisits) {
       working = working.filter((t) => isVisitTicket(t))
     }
+    if (filters.categoryId) {
+      working = working.filter((t) => (t.category?.id ?? null) === filters.categoryId)
+    }
+    const fromDate = parseDateInput(filters.dateFrom)
+    if (fromDate) {
+      working = working.filter((t) => getTicketDate(t) >= fromDate.getTime())
+    }
+    const toDate = parseDateInput(filters.dateTo, { endOfDay: true })
+    if (toDate) {
+      working = working.filter((t) => getTicketDate(t) <= toDate.getTime())
+    }
 
-    return working
-  }, [tickets, filters.queue, filters.status, filters.view, filters.company, filters.focusVisits])
+    const sorted = [...working].sort((a, b) => {
+      const diff = getTicketDate(a) - getTicketDate(b)
+      return filters.sort === "oldest" ? diff : -diff
+    })
+
+    return sorted
+  }, [
+    tickets,
+    filters.queue,
+    filters.status,
+    filters.view,
+    filters.company,
+    filters.focusVisits,
+    filters.categoryId,
+    filters.dateFrom,
+    filters.dateTo,
+    filters.sort,
+  ])
 
   const previousIdsRef = useRef<string[]>([])
   const [enteringIds, setEnteringIds] = useState<Set<string>>(new Set())
@@ -199,6 +228,7 @@ export function TicketsView({ initialFilters }: TicketsViewProps = {}) {
         queues={queues.map((q) => q.name)}
         companies={companies}
         assignees={(agents ?? []).map((a) => ({ id: a._id, name: a.name }))}
+        categories={ticketCategories.map((category) => ({ id: category.id, name: category.name }))}
         initialState={mergedInitialFilters}
       />
       <div className="flex flex-col gap-3 md:flex-row md:items-center md:justify-between">
@@ -257,3 +287,25 @@ export function TicketsView({ initialFilters }: TicketsViewProps = {}) {
     </div>
   )
 }
+
+function parseDateInput(value: string | null, options?: { endOfDay?: boolean }) {
+  if (!value) return null
+  const [year, month, day] = value.split("-").map((part) => Number(part))
+  if (!year || !month || !day) return null
+  const date = new Date(
+    year,
+    month - 1,
+    day,
+    options?.endOfDay ? 23 : 0,
+    options?.endOfDay ? 59 : 0,
+    options?.endOfDay ? 59 : 0,
+    options?.endOfDay ? 999 : 0
+  )
+  if (Number.isNaN(date.getTime())) return null
+  return date
+}
+
+function getTicketDate(ticket: Ticket) {
+  const createdAt = ticket.createdAt instanceof Date ? ticket.createdAt : new Date(ticket.createdAt)
+  return createdAt.getTime()
+}
diff --git a/src/lib/ticket-filters.ts b/src/lib/ticket-filters.ts
index 1785813..79c880a 100644
--- a/src/lib/ticket-filters.ts
+++ b/src/lib/ticket-filters.ts
@@ -8,8 +8,12 @@ export type TicketFiltersState = {
   channel: string | null
   company: string | null
   assigneeId: string | null
+  categoryId: string | null
   view: "active" | "completed"
   focusVisits: boolean
+  dateFrom: string | null
+  dateTo: string | null
+  sort: "recent" | "oldest"
 }
 
 export const defaultTicketFilters: TicketFiltersState = {
@@ -20,6 +24,10 @@ export const defaultTicketFilters: TicketFiltersState = {
   channel: null,
   company: null,
   assigneeId: null,
+  categoryId: null,
   view: "active",
   focusVisits: false,
+  dateFrom: null,
+  dateTo: null,
+  sort: "recent",
 }