diff --git a/.claude/settings.local.json b/.claude/settings.local.json
deleted file mode 100644
index 1a12f45..0000000
--- a/.claude/settings.local.json
+++ /dev/null
@@ -1,91 +0,0 @@
-{
-  "permissions": {
-    "allow": [
-      "Bash(ssh:*)",
-      "Bash(bun run lint)",
-      "Bash(bun run prisma:generate:*)",
-      "Bash(bun run build:bun:*)",
-      "WebSearch",
-      "Bash(bun add:*)",
-      "Bash(bun run tauri:*)",
-      "Bash(curl:*)",
-      "Bash(dir \"D:\\Projetos IA\\sistema-de-chamados\")",
-      "Bash(findstr:*)",
-      "Bash(cat:*)",
-      "Bash(chmod:*)",
-      "Bash(find:*)",
-      "Bash(grep:*)",
-      "WebFetch(domain:medium.com)",
-      "WebFetch(domain:henrywithu.com)",
-      "WebFetch(domain:hub.docker.com)",
-      "Bash(python3:*)",
-      "WebFetch(domain:www.npmjs.com)",
-      "WebFetch(domain:docs.strapi.io)",
-      "Bash(tablename)",
-      "Bash(\"\"\" OWNER TO renan; FROM pg_tables WHERE schemaname = public;\"\" | docker exec -i c95ebc27eb82 psql -U sistema -d strapi_blog\")",
-      "Bash(sequence_name)",
-      "Bash(\"\"\" OWNER TO renan; FROM information_schema.sequences WHERE sequence_schema = public;\"\" | docker exec -i c95ebc27eb82 psql -U sistema -d strapi_blog\")",
-      "Bash(git add:*)",
-      "Bash(git commit:*)",
-      "Bash(git push:*)",
-      "Bash(cargo check:*)",
-      "Bash(bun run:*)",
-      "Bash(icacls \"D:\\Projetos IA\\sistema-de-chamados\\codex_ed25519\")",
-      "Bash(copy \"D:\\Projetos IA\\sistema-de-chamados\\codex_ed25519\" \"%TEMP%\\codex_key\")",
-      "Bash(icacls \"%TEMP%\\codex_key\" /inheritance:r /grant:r \"%USERNAME%:R\")",
-      "Bash(cmd /c \"echo %TEMP%\")",
-      "Bash(cmd /c \"dir \"\"%TEMP%\\codex_key\"\"\")",
-      "Bash(where:*)",
-      "Bash(ssh-keygen:*)",
-      "Bash(/c/Program\\ Files/Git/usr/bin/ssh:*)",
-      "Bash(npx convex deploy:*)",
-      "Bash(dir \"%LOCALAPPDATA%\\Raven\")",
-      "Bash(dir \"%APPDATA%\\Raven\")",
-      "Bash(dir \"%LOCALAPPDATA%\\com.raven.app\")",
-      "Bash(dir \"%APPDATA%\\com.raven.app\")",
-      "Bash(tasklist:*)",
-      "Bash(dir /s /b %LOCALAPPDATA%*raven*)",
-      "Bash(cmd /c \"tasklist | findstr /i raven\")",
-      "Bash(cmd /c \"dir /s /b %LOCALAPPDATA%\\*raven* 2>nul\")",
-      "Bash(powershell -Command \"Get-Process | Where-Object {$_ProcessName -like ''*raven*'' -or $_ProcessName -like ''*appsdesktop*''} | Select-Object ProcessName, Id\")",
-      "Bash(node:*)",
-      "Bash(bun scripts/test-all-emails.tsx:*)",
-      "Bash(bun scripts/send-test-react-email.tsx:*)",
-      "Bash(dir:*)",
-      "Bash(git reset:*)",
-      "Bash(npx convex:*)",
-      "Bash(bun tsc:*)",
-      "Bash(scp:*)",
-      "Bash(docker run:*)",
-      "Bash(cmd /c \"docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18\")",
-      "Bash(cmd /c \"docker ps -a --filter name=postgres-dev\")",
-      "Bash(cmd /c \"docker --version && docker ps -a\")",
-      "Bash(powershell -Command \"docker --version\")",
-      "Bash(powershell -Command \"docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18\")",
-      "Bash(dir \"D:\\Projetos IA\\sistema-de-chamados\" /b)",
-      "Bash(bunx prisma migrate:*)",
-      "Bash(bunx prisma db push:*)",
-      "Bash(bun run auth:seed:*)",
-      "Bash(set DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados:*)",
-      "Bash(bun tsx:*)",
-      "Bash(DATABASE_URL=\"postgresql://postgres:dev@localhost:5432/sistema_chamados\" bun tsx:*)",
-      "Bash(docker stop:*)",
-      "Bash(docker rm:*)",
-      "Bash(git commit -m \"$(cat <<''EOF''\nfeat(checklist): exibe descricao do template e do item no ticket\n\n- Adiciona campo templateDescription ao schema do checklist\n- Copia descricao do template ao aplicar checklist no ticket\n- Exibe ambas descricoes na visualizacao do ticket (template em italico)\n- Adiciona documentacao de desenvolvimento local (docs/LOCAL-DEV.md)\n- Corrige prisma-client.mjs para usar PostgreSQL em vez de SQLite\n\n🤖 Generated with [Claude Code](https://claude.com/claude-code)\n\nCo-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>\nEOF\n)\")",
-      "Bash(timeout 90 git push:*)",
-      "Bash(docker ps:*)",
-      "Bash(docker start:*)",
-      "Bash(docker inspect:*)",
-      "Bash(docker exec:*)",
-      "Bash(timeout 90 git push)",
-      "Bash(bun test:*)",
-      "Bash(git restore:*)",
-      "Bash(cd:*)",
-      "Bash(dir \"D:\\Projetos IA\\sistema-de-chamados\\src\\components\\ui\" /b)",
-      "Bash(timeout 120 bun:*)",
-      "Bash(bun run tauri:build:*)",
-      "Bash(git remote:*)",
-      "Bash(powershell.exe -NoProfile -ExecutionPolicy Bypass -File \"D:/Projetos IA/sistema-de-chamados/scripts/test-windows-collection.ps1\")"
-    ]
-  }
-}
diff --git a/.env.example b/.env.example
deleted file mode 100644
index 739bb8b..0000000
--- a/.env.example
+++ /dev/null
@@ -1,38 +0,0 @@
-NODE_ENV=development
-
-# Public app URL
-NEXT_PUBLIC_APP_URL=http://localhost:3000
-
-# Better Auth
-BETTER_AUTH_URL=http://localhost:3000
-BETTER_AUTH_SECRET=your-secret-key-at-least-32-chars-long
-
-# Convex (dev server URL)
-NEXT_PUBLIC_CONVEX_URL=http://127.0.0.1:3210
-CONVEX_INTERNAL_URL=http://127.0.0.1:3210
-# Intervalo (ms) para aceitar token revogado ao sincronizar acessos remotos (opcional)
-REMOTE_ACCESS_TOKEN_GRACE_MS=900000
-# Token interno opcional para o dashboard de saude (/admin/health) e queries internas
-INTERNAL_HEALTH_TOKEN=dev-health-token
-# Segredo para crons HTTP (reutilize em prod se preferir um unico token)
-REPORTS_CRON_SECRET=reports-cron-secret
-# Diretório para arquivamento local de tickets (JSONL/backup)
-ARCHIVE_DIR=./archives
-
-# PostgreSQL database (versao 18)
-# Para desenvolvimento local, use Docker:
-# docker run -d --name postgres-chamados -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18
-DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
-
-# SMTP Configuration (production values in docs/SMTP.md)
-SMTP_HOST=smtp.c.inova.com.br
-SMTP_PORT=587
-SMTP_SECURE=false
-SMTP_USER=envio@rever.com.br
-SMTP_PASS=CAAJQm6ZT6AUdhXRTDYu
-SMTP_FROM_NAME=Sistema de Chamados
-SMTP_FROM_EMAIL=envio@rever.com.br
-
-# Dev-only bypass to simplify local testing (do NOT enable in prod)
-# DEV_BYPASS_AUTH=0
-# NEXT_PUBLIC_DEV_BYPASS_AUTH=0
diff --git a/.forgejo/workflows/ci-cd-web-desktop.yml b/.forgejo/workflows/ci-cd-web-desktop.yml
deleted file mode 100644
index db80c21..0000000
--- a/.forgejo/workflows/ci-cd-web-desktop.yml
+++ /dev/null
@@ -1,492 +0,0 @@
-name: CI/CD Web + Desktop
-
-on:
-  push:
-    branches: [ main ]
-    tags:
-      - 'v*.*.*'
-  workflow_dispatch:
-    inputs:
-      force_web_deploy:
-        description: 'Forcar deploy do Web (ignorar filtro)?'
-        type: boolean
-        required: false
-        default: false
-      force_convex_deploy:
-        description: 'Forcar deploy do Convex (ignorar filtro)?'
-        type: boolean
-        required: false
-        default: false
-
-env:
-  APP_DIR: /srv/apps/sistema
-  VPS_UPDATES_DIR: /var/www/updates
-
-jobs:
-  changes:
-    name: Detect changes
-    runs-on: [ self-hosted, linux, vps ]
-    timeout-minutes: 5
-    outputs:
-      convex: ${{ steps.filter.outputs.convex }}
-      web: ${{ steps.filter.outputs.web }}
-    steps:
-      - name: Checkout
-        uses: https://github.com/actions/checkout@v4
-      - name: Paths filter
-        id: filter
-        uses: https://github.com/dorny/paths-filter@v3
-        with:
-          filters: |
-            convex:
-              - 'convex/**'
-            web:
-              - 'src/**'
-              - 'public/**'
-              - 'prisma/**'
-              - 'next.config.ts'
-              - 'package.json'
-              - 'bun.lock'
-              - 'tsconfig.json'
-              - 'middleware.ts'
-              - 'stack.yml'
-
-  deploy:
-    name: Deploy (VPS Linux)
-    needs: changes
-    timeout-minutes: 30
-    if: ${{ github.event_name == 'workflow_dispatch' || github.ref == 'refs/heads/main' }}
-    runs-on: [ self-hosted, linux, vps ]
-    steps:
-      - name: Checkout
-        uses: https://github.com/actions/checkout@v4
-
-      - name: Determine APP_DIR (fallback safe path)
-        id: appdir
-        run: |
-          TS=$(date +%s)
-          FALLBACK_DIR="$HOME/apps/web.build.$TS"
-          mkdir -p "$FALLBACK_DIR"
-          echo "Using APP_DIR (fallback)=$FALLBACK_DIR"
-          echo "EFFECTIVE_APP_DIR=$FALLBACK_DIR" >> "$GITHUB_ENV"
-
-      - name: Setup Bun
-        uses: https://github.com/oven-sh/setup-bun@v2
-        with:
-          bun-version: 1.3.4
-
-      - name: Sync workspace to APP_DIR (preserving local env)
-        run: |
-          mkdir -p "$EFFECTIVE_APP_DIR"
-          RSYNC_FLAGS="-az --inplace --no-times --no-perms --no-owner --no-group --delete"
-          EXCLUDE_ENV="--exclude '.env*' --exclude 'apps/desktop/.env*' --exclude 'convex/.env*'"
-          if [ "$EFFECTIVE_APP_DIR" != "${APP_DIR:-/srv/apps/sistema}" ]; then
-            EXCLUDE_ENV=""
-          fi
-          rsync $RSYNC_FLAGS \
-            --filter='protect .next.old*' \
-            --exclude '.next.old*' \
-            --filter='protect node_modules' \
-            --filter='protect node_modules/**' \
-            --filter='protect .pnpm-store' \
-            --filter='protect .pnpm-store/**' \
-            --filter='protect .env' \
-            --filter='protect .env*' \
-            --filter='protect apps/desktop/.env*' \
-            --filter='protect convex/.env*' \
-            --exclude '.git' \
-            --exclude '.next' \
-            --exclude 'node_modules' \
-            --exclude 'node_modules/**' \
-            --exclude '.pnpm-store' \
-            --exclude '.pnpm-store/**' \
-            $EXCLUDE_ENV \
-            ./ "$EFFECTIVE_APP_DIR"/
-
-      - name: Acquire Convex admin key
-        id: key
-        run: |
-          echo "Waiting for Convex container..."
-          CID=""
-          for attempt in $(seq 1 12); do
-            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-            if [ -n "$CID" ]; then
-              echo "Convex container ready (CID=$CID)"
-              break
-            fi
-            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
-            sleep 5
-          done
-          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
-          if [ -n "$CID" ]; then
-            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-          else
-            echo "No running convex container detected; attempting offline admin key extraction..."
-            VOLUME="sistema_convex_data"
-            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
-              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-            else
-              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
-            fi
-          fi
-          echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
-          echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
-          if [ -z "$KEY" ]; then
-            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
-            docker service ps sistema_convex_backend || true
-            exit 1
-          fi
-
-      - name: Copy production .env if present
-        run: |
-          DEFAULT_DIR="${APP_DIR:-/srv/apps/sistema}"
-          if [ "$EFFECTIVE_APP_DIR" != "$DEFAULT_DIR" ] && [ -f "$DEFAULT_DIR/.env" ]; then
-            echo "Copying production .env from $DEFAULT_DIR to $EFFECTIVE_APP_DIR"
-            cp -f "$DEFAULT_DIR/.env" "$EFFECTIVE_APP_DIR/.env"
-          fi
-
-      - name: Ensure Next.js cache directory exists and is writable
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          mkdir -p .next/cache
-          chmod -R u+rwX .next || true
-
-      - name: Cache Next.js build cache (.next/cache)
-        uses: https://github.com/actions/cache@v4
-        with:
-          path: ${{ env.EFFECTIVE_APP_DIR }}/.next/cache
-          key: ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-${{ hashFiles('next.config.ts') }}
-          restore-keys: |
-            ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-
-            ${{ runner.os }}-nextjs-
-
-      - name: Lint check (fail fast before build)
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          docker run --rm \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            sistema_web:node22-bun \
-            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run lint"
-
-      - name: Install and build (Next.js)
-        env:
-          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          docker run --rm \
-            -e PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING="$PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING" \
-            -e NODE_OPTIONS="--max-old-space-size=4096" \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            sistema_web:node22-bun \
-            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run prisma:generate; bun run build:bun"
-
-      - name: Fix Docker-created file permissions
-        run: |
-          # Docker cria arquivos como root - corrigir para o usuario runner (UID 1000)
-          docker run --rm -v "$EFFECTIVE_APP_DIR":/target alpine:3 \
-            chown -R 1000:1000 /target
-          echo "Permissoes do build corrigidas"
-
-      - name: Atualizar symlink do APP_DIR estavel (deploy atomico)
-        run: |
-          set -euo pipefail
-          ROOT="$HOME/apps"
-          STABLE_LINK="$ROOT/sistema.current"
-
-          mkdir -p "$ROOT"
-
-          # Sanidade: se esses arquivos nao existirem, o container vai falhar no boot.
-          test -f "$EFFECTIVE_APP_DIR/scripts/start-web.sh" || { echo "ERROR: scripts/start-web.sh nao encontrado em $EFFECTIVE_APP_DIR" >&2; exit 1; }
-          test -f "$EFFECTIVE_APP_DIR/stack.yml" || { echo "ERROR: stack.yml nao encontrado em $EFFECTIVE_APP_DIR" >&2; exit 1; }
-          test -d "$EFFECTIVE_APP_DIR/node_modules" || { echo "ERROR: node_modules nao encontrado em $EFFECTIVE_APP_DIR (necessario para next start)" >&2; exit 1; }
-          test -d "$EFFECTIVE_APP_DIR/.next" || { echo "ERROR: .next nao encontrado em $EFFECTIVE_APP_DIR (build nao gerado)" >&2; exit 1; }
-
-          PREV=""
-          if [ -L "$STABLE_LINK" ]; then
-            PREV="$(readlink -f "$STABLE_LINK" || true)"
-          fi
-          echo "PREV_APP_DIR=$PREV" >> "$GITHUB_ENV"
-
-          ln -sfn "$EFFECTIVE_APP_DIR" "$STABLE_LINK"
-
-          # Compat: mantem $HOME/apps/sistema como symlink quando possivel (nao mexe se for pasta).
-          if [ -L "$ROOT/sistema" ] || [ ! -e "$ROOT/sistema" ]; then
-            ln -sfn "$STABLE_LINK" "$ROOT/sistema"
-          fi
-
-          echo "APP_DIR estavel -> $(readlink -f "$STABLE_LINK")"
-
-      - name: Swarm deploy (stack.yml)
-        run: |
-          APP_DIR_STABLE="$HOME/apps/sistema.current"
-          if [ ! -d "$APP_DIR_STABLE" ]; then
-            echo "ERROR: Stable APP_DIR does not exist: $APP_DIR_STABLE" >&2; exit 1
-          fi
-          cd "$APP_DIR_STABLE"
-          set -o allexport
-          if [ -f .env ]; then
-            echo "Loading .env from $APP_DIR_STABLE"
-            . ./.env
-          else
-            echo "WARNING: No .env found at $APP_DIR_STABLE - stack vars may be empty!"
-          fi
-          set +o allexport
-          echo "Using APP_DIR (stable)=$APP_DIR_STABLE"
-          echo "NEXT_PUBLIC_CONVEX_URL=${NEXT_PUBLIC_CONVEX_URL:-<not set>}"
-          echo "NEXT_PUBLIC_APP_URL=${NEXT_PUBLIC_APP_URL:-<not set>}"
-          APP_DIR="$APP_DIR_STABLE" RELEASE_SHA=${{ github.sha }} docker stack deploy --with-registry-auth -c stack.yml sistema
-
-      - name: Wait for services to be healthy
-        run: |
-          echo "Aguardando servicos ficarem saudaveis..."
-          for i in $(seq 1 18); do
-            WEB_STATUS=$(docker service ls --filter "name=sistema_web" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
-            CONVEX_STATUS=$(docker service ls --filter "name=sistema_convex_backend" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
-            echo "Tentativa $i/18: web=$WEB_STATUS convex=$CONVEX_STATUS"
-            if echo "$WEB_STATUS" | grep -q "2/2" && echo "$CONVEX_STATUS" | grep -q "1/1"; then
-              echo "Todos os servicos estao saudaveis!"
-              exit 0
-            fi
-            sleep 10
-          done
-          echo "ERRO: Timeout aguardando servicos. Status atual:"
-          docker service ls --filter "label=com.docker.stack.namespace=sistema" || true
-          docker service ps sistema_web --no-trunc || true
-          docker service logs sistema_web --since 5m --raw 2>/dev/null | tail -n 200 || true
-
-          if [ -n "${PREV_APP_DIR:-}" ]; then
-            echo "Rollback: revertendo APP_DIR estavel para: $PREV_APP_DIR"
-            ln -sfn "$PREV_APP_DIR" "$HOME/apps/sistema.current"
-            cd "$HOME/apps/sistema.current"
-            set -o allexport
-            if [ -f .env ]; then
-              . ./.env
-            fi
-            set +o allexport
-            APP_DIR="$HOME/apps/sistema.current" RELEASE_SHA=${{ github.sha }} docker stack deploy --with-registry-auth -c stack.yml sistema || true
-          fi
-
-          exit 1
-
-      - name: Cleanup old build workdirs (keep last 2)
-        run: |
-          set -e
-          ROOT="$HOME/apps"
-          KEEP=2
-          PATTERN='web.build.*'
-          ACTIVE="$(readlink -f "$HOME/apps/sistema.current" 2>/dev/null || true)"
-          echo "Scanning $ROOT for old $PATTERN dirs"
-          LIST=$(find "$ROOT" -maxdepth 1 -type d -name "$PATTERN" | sort -r || true)
-          echo "$LIST" | sed -n "1,${KEEP}p" | sed 's/^/Keeping: /' || true
-          echo "$LIST" | sed "1,${KEEP}d" | while read dir; do
-            [ -z "$dir" ] && continue
-            if [ -n "$ACTIVE" ] && [ "$(readlink -f "$dir")" = "$ACTIVE" ]; then
-              echo "Skipping active dir (in use by APP_DIR): $dir"; continue
-            fi
-            echo "Removing $dir"
-            chmod -R u+rwX "$dir" 2>/dev/null || true
-            rm -rf "$dir" || {
-              echo "Local rm failed, falling back to docker (root) cleanup for $dir..."
-              docker run --rm -v "$dir":/target alpine:3 sh -lc 'chown -R 1000:1000 /target 2>/dev/null || true; chmod -R u+rwX /target 2>/dev/null || true; rm -rf /target/* /target/.[!.]* /target/..?* 2>/dev/null || true' || true
-              rm -rf "$dir" 2>/dev/null || rmdir "$dir" 2>/dev/null || true
-            }
-          done
-          echo "Disk usage (top 10 under $ROOT):"
-          du -sh "$ROOT"/* 2>/dev/null | sort -rh | head -n 10 || true
-
-  convex_deploy:
-    name: Deploy Convex functions
-    needs: changes
-    timeout-minutes: 20
-    if: ${{ github.event_name == 'workflow_dispatch' || needs.changes.outputs.convex == 'true' }}
-    runs-on: [ self-hosted, linux, vps ]
-    env:
-      APP_DIR: /srv/apps/sistema
-    steps:
-      - name: Checkout
-        uses: https://github.com/actions/checkout@v4
-
-      - name: Determine APP_DIR (fallback safe path)
-        id: appdir
-        run: |
-          TS=$(date +%s)
-          FALLBACK_DIR="$HOME/apps/convex.build.$TS"
-          mkdir -p "$FALLBACK_DIR"
-          echo "Using APP_DIR (fallback)=$FALLBACK_DIR"
-          echo "EFFECTIVE_APP_DIR=$FALLBACK_DIR" >> "$GITHUB_ENV"
-
-      - name: Sync workspace to APP_DIR (preserving local env)
-        run: |
-          mkdir -p "$EFFECTIVE_APP_DIR"
-          RSYNC_FLAGS="-az --inplace --no-times --no-perms --no-owner --no-group --delete"
-          rsync $RSYNC_FLAGS \
-            --filter='protect .next.old*' \
-            --exclude '.next.old*' \
-            --exclude '.env*' \
-            --exclude 'apps/desktop/.env*' \
-            --exclude 'convex/.env*' \
-            --filter='protect node_modules' \
-            --filter='protect node_modules/**' \
-            --filter='protect .pnpm-store' \
-            --filter='protect .pnpm-store/**' \
-            --exclude '.git' \
-            --exclude '.next' \
-            --exclude 'node_modules' \
-            --exclude 'node_modules/**' \
-            --exclude '.pnpm-store' \
-            --exclude '.pnpm-store/**' \
-            ./ "$EFFECTIVE_APP_DIR"/
-
-      - name: Acquire Convex admin key
-        id: key
-        run: |
-          echo "Waiting for Convex container..."
-          CID=""
-          for attempt in $(seq 1 12); do
-            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-            if [ -n "$CID" ]; then
-              echo "Convex container ready (CID=$CID)"
-              break
-            fi
-            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
-            sleep 5
-          done
-          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
-          if [ -n "$CID" ]; then
-            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-          else
-            echo "No running convex container detected; attempting offline admin key extraction..."
-            VOLUME="sistema_convex_data"
-            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
-              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-            else
-              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
-            fi
-          fi
-          echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
-          echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
-          if [ -z "$KEY" ]; then
-            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
-            docker service ps sistema_convex_backend || true
-            exit 1
-          fi
-
-      - name: Bring convex.json from live app if present
-        run: |
-          if [ -f "$APP_DIR/convex.json" ]; then
-            echo "Copying $APP_DIR/convex.json -> $EFFECTIVE_APP_DIR/convex.json"
-            cp -f "$APP_DIR/convex.json" "$EFFECTIVE_APP_DIR/convex.json"
-          else
-            echo "No existing convex.json found at $APP_DIR; convex CLI will need self-hosted vars"
-          fi
-
-      - name: Set Convex env vars (self-hosted)
-        env:
-          CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
-          CONVEX_SELF_HOSTED_ADMIN_KEY: ${{ steps.key.outputs.ADMIN_KEY }}
-          MACHINE_PROVISIONING_SECRET: ${{ secrets.MACHINE_PROVISIONING_SECRET }}
-          MACHINE_TOKEN_TTL_MS: ${{ secrets.MACHINE_TOKEN_TTL_MS }}
-          FLEET_SYNC_SECRET: ${{ secrets.FLEET_SYNC_SECRET }}
-        run: |
-          set -e
-          docker run --rm -i \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            -e CONVEX_SELF_HOSTED_URL \
-            -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-            -e MACHINE_PROVISIONING_SECRET \
-            -e MACHINE_TOKEN_TTL_MS \
-            -e FLEET_SYNC_SECRET \
-            -e CONVEX_TMPDIR=/app/.convex-tmp \
-            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; \
-              if [ -n \"$MACHINE_PROVISIONING_SECRET\" ]; then bunx convex env set MACHINE_PROVISIONING_SECRET \"$MACHINE_PROVISIONING_SECRET\"; fi; \
-              if [ -n \"$MACHINE_TOKEN_TTL_MS\" ]; then bunx convex env set MACHINE_TOKEN_TTL_MS \"$MACHINE_TOKEN_TTL_MS\"; fi; \
-              if [ -n \"$FLEET_SYNC_SECRET\" ]; then bunx convex env set FLEET_SYNC_SECRET \"$FLEET_SYNC_SECRET\"; fi; \
-              bunx convex env list"
-
-      - name: Prepare Convex deploy workspace
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          if [ -f .env ]; then
-            echo "Renaming .env -> .env.bak (Convex self-hosted deploy)"
-            mv -f .env .env.bak
-          fi
-          mkdir -p .convex-tmp
-
-      - name: Deploy functions to Convex self-hosted
-        env:
-          CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
-          CONVEX_SELF_HOSTED_ADMIN_KEY: ${{ steps.key.outputs.ADMIN_KEY }}
-        run: |
-          docker run --rm -i \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            -e CI=true \
-            -e CONVEX_SELF_HOSTED_URL \
-            -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-            -e CONVEX_TMPDIR=/app/.convex-tmp \
-            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; bunx convex deploy"
-
-      - name: Cleanup old convex build workdirs (keep last 2)
-        run: |
-          set -e
-          ROOT="$HOME/apps"
-          KEEP=2
-          PATTERN='convex.build.*'
-          LIST=$(find "$ROOT" -maxdepth 1 -type d -name "$PATTERN" | sort -r || true)
-          echo "$LIST" | sed -n "1,${KEEP}p" | sed 's/^/Keeping: /' || true
-          echo "$LIST" | sed "1,${KEEP}d" | while read dir; do
-            [ -z "$dir" ] && continue
-            echo "Removing $dir"
-            chmod -R u+rwX "$dir" 2>/dev/null || true
-            rm -rf "$dir" || {
-              echo "Local rm failed, falling back to docker (root) cleanup for $dir..."
-              docker run --rm -v "$dir":/target alpine:3 sh -lc 'chown -R 1000:1000 /target 2>/dev/null || true; chmod -R u+rwX /target 2>/dev/null || true; rm -rf /target/* /target/.[!.]* /target/..?* 2>/dev/null || true' || true
-              rm -rf "$dir" 2>/dev/null || rmdir "$dir" 2>/dev/null || true
-            }
-          done
-
-  # NOTA: Job comentado porque nao ha runner Windows configurado.
-  # Descomentar quando configurar um runner com labels: [self-hosted, windows, desktop]
-  #
-  # desktop_release:
-  #   name: Desktop Release (Windows)
-  #   timeout-minutes: 30
-  #   if: ${{ startsWith(github.ref, 'refs/tags/v') }}
-  #   runs-on: [ self-hosted, windows, desktop ]
-  #   defaults:
-  #     run:
-  #       working-directory: apps/desktop
-  #   steps:
-  #     - name: Checkout
-  #       uses: https://github.com/actions/checkout@v4
-  #
-  #     - name: Setup pnpm
-  #       uses: https://github.com/pnpm/action-setup@v4
-  #       with:
-  #         version: 10.20.0
-  #
-  #     - name: Setup Node.js
-  #       uses: https://github.com/actions/setup-node@v4
-  #       with:
-  #         node-version: 20
-  #
-  #     - name: Install deps (desktop)
-  #       run: pnpm install --frozen-lockfile
-  #
-  #     - name: Build with Tauri
-  #       uses: https://github.com/tauri-apps/tauri-action@v0
-  #       env:
-  #         GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
-  #         TAURI_PRIVATE_KEY: ${{ secrets.TAURI_PRIVATE_KEY }}
-  #         TAURI_KEY_PASSWORD: ${{ secrets.TAURI_KEY_PASSWORD }}
-  #       with:
-  #         projectPath: apps/desktop
-  #
-  #     - name: Upload bundles to VPS
-  #       run: |
-  #         # Upload via SCP (configurar chave SSH no runner Windows)
-  #         # scp -r src-tauri/target/release/bundle/* user@vps:/var/www/updates/
-  #         echo "TODO: Configurar upload para VPS"
diff --git a/.forgejo/workflows/quality-checks.yml b/.forgejo/workflows/quality-checks.yml
deleted file mode 100644
index daed18b..0000000
--- a/.forgejo/workflows/quality-checks.yml
+++ /dev/null
@@ -1,54 +0,0 @@
-name: Quality Checks
-
-on:
-  push:
-    branches:
-      - main
-  pull_request:
-    branches:
-      - main
-
-jobs:
-  lint-test-build:
-    name: Lint, Test and Build
-    runs-on: [ self-hosted, linux, vps ]
-    env:
-      BETTER_AUTH_SECRET: test-secret
-      NEXT_PUBLIC_APP_URL: http://localhost:3000
-      BETTER_AUTH_URL: http://localhost:3000
-      NEXT_PUBLIC_CONVEX_URL: http://localhost:3210
-      DATABASE_URL: file:./prisma/db.dev.sqlite
-    steps:
-      - name: Checkout
-        uses: https://github.com/actions/checkout@v4
-
-      - name: Setup Bun
-        uses: https://github.com/oven-sh/setup-bun@v2
-        with:
-          bun-version: 1.3.4
-
-      - name: Install dependencies
-        run: bun install --frozen-lockfile
-
-      - name: Cache Next.js build cache
-        uses: https://github.com/actions/cache@v4
-        with:
-          path: |
-            ${{ github.workspace }}/.next/cache
-          key: ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-${{ hashFiles('**/*.{js,jsx,ts,tsx}') }}
-          restore-keys: |
-            ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-
-
-      - name: Generate Prisma client
-        env:
-          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
-        run: bun run prisma:generate
-
-      - name: Lint
-        run: bun run lint
-
-      - name: Test
-        run: bun test
-
-      - name: Build
-        run: bun run build:bun
diff --git a/.github/workflows.disabled/ci-cd-web-desktop.yml b/.github/workflows.disabled/ci-cd-web-desktop.yml
deleted file mode 100644
index e95322c..0000000
--- a/.github/workflows.disabled/ci-cd-web-desktop.yml
+++ /dev/null
@@ -1,639 +0,0 @@
-name: CI/CD Web + Desktop
-
-on:
-  push:
-    branches: [ main ]
-    tags:
-      - 'v*.*.*'
-  workflow_dispatch:
-    inputs:
-      force_web_deploy:
-        description: 'Forçar deploy do Web (ignorar filtro)?'
-        required: false
-        default: 'false'
-      force_convex_deploy:
-        description: 'Forçar deploy do Convex (ignorar filtro)?'
-        required: false
-        default: 'false'
-
-env:
-  APP_DIR: /srv/apps/sistema
-  VPS_UPDATES_DIR: /var/www/updates
-  RUN_MACHINE_SMOKE: ${{ vars.RUN_MACHINE_SMOKE || secrets.RUN_MACHINE_SMOKE || 'false' }}
-
-jobs:
-  changes:
-    name: Detect changes
-    runs-on: ubuntu-latest
-    timeout-minutes: 5
-    outputs:
-      convex: ${{ steps.filter.outputs.convex }}
-      web: ${{ steps.filter.outputs.web }}
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-      - name: Paths filter
-        id: filter
-        uses: dorny/paths-filter@v3
-        with:
-          filters: |
-            convex:
-              - 'convex/**'
-            web:
-              - 'src/**'
-              - 'public/**'
-              - 'prisma/**'
-              - 'next.config.ts'
-              - 'package.json'
-              - 'pnpm-lock.yaml'
-              - 'tsconfig.json'
-              - 'middleware.ts'
-              - 'stack.yml'
-
-  deploy:
-    name: Deploy (VPS Linux)
-    needs: changes
-    timeout-minutes: 30
-    # Executa em qualquer push na main (independente do filtro) ou quando disparado manualmente
-    if: ${{ github.event_name == 'workflow_dispatch' || github.ref == 'refs/heads/main' }}
-    runs-on: [ self-hosted, linux, vps ]
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Determine APP_DIR (fallback safe path)
-        id: appdir
-        run: |
-          TS=$(date +%s)
-          # Use a web-specific build dir to avoid clashes with convex job
-          FALLBACK_DIR="$HOME/apps/web.build.$TS"
-          mkdir -p "$FALLBACK_DIR"
-          echo "Using APP_DIR (fallback)=$FALLBACK_DIR"
-          echo "EFFECTIVE_APP_DIR=$FALLBACK_DIR" >> "$GITHUB_ENV"
-
-      - name: Setup pnpm
-        uses: pnpm/action-setup@v4
-        with:
-          version: 10.20.0
-
-      - name: Setup Node.js
-        uses: actions/setup-node@v4
-        with:
-          node-version: 20
-
-      - name: Setup Bun
-        uses: oven-sh/setup-bun@v2
-        with:
-          bun-version: 1.3.1
-
-      - name: Verify Bun runtime
-        run: bun --version
-
-      - name: Permissions diagnostic (server paths)
-        run: |
-          set +e
-          echo "== Basic context =="
-          whoami || true
-          id || true
-          groups || true
-          umask || true
-          echo "HOME=$HOME"
-          echo "APP_DIR(default)=${APP_DIR:-/srv/apps/sistema}"
-          echo "EFFECTIVE_APP_DIR=$EFFECTIVE_APP_DIR"
-
-          echo "\n== Permissions check =="
-          check_path() {
-            P="$1"
-            echo "-- $P"
-            if [ -e "$P" ]; then
-              stat -c '%A %U:%G %n' "$P" 2>/dev/null || ls -ld "$P" || true
-              echo -n "WRITABLE? "; [ -w "$P" ] && echo yes || echo no
-              if command -v namei >/dev/null 2>&1; then
-                namei -l "$P" || true
-              fi
-              TMP="$P/.permtest.$$"
-              (echo test > "$TMP" 2>/dev/null && echo "CREATE_FILE: ok" && rm -f "$TMP") || echo "CREATE_FILE: failed"
-            else
-              echo "(missing)"
-            fi
-          }
-          check_path "/srv/apps/sistema"
-          check_path "/srv/apps/sistema/src/app/machines/handshake"
-          check_path "/srv/apps/sistema/apps/desktop/node_modules"
-          check_path "/srv/apps/sistema/node_modules"
-          check_path "$EFFECTIVE_APP_DIR"
-          check_path "$EFFECTIVE_APP_DIR/node_modules"
-
-      - name: Sync workspace to APP_DIR (preserving local env)
-        run: |
-          mkdir -p "$EFFECTIVE_APP_DIR"
-          RSYNC_FLAGS="-az --inplace --no-times --no-perms --no-owner --no-group --delete"
-          # Excluir .env apenas quando copiando para o diretório padrão (/srv) para preservar segredos locais
-          EXCLUDE_ENV="--exclude '.env*' --exclude 'apps/desktop/.env*' --exclude 'convex/.env*'"
-          if [ "$EFFECTIVE_APP_DIR" != "${APP_DIR:-/srv/apps/sistema}" ]; then
-            EXCLUDE_ENV=""
-          fi
-          rsync $RSYNC_FLAGS \
-            --filter='protect .next.old*' \
-            --exclude '.next.old*' \
-            --filter='protect node_modules' \
-            --filter='protect node_modules/**' \
-            --filter='protect .pnpm-store' \
-            --filter='protect .pnpm-store/**' \
-            --filter='protect .env' \
-            --filter='protect .env*' \
-            --filter='protect apps/desktop/.env*' \
-            --filter='protect convex/.env*' \
-            --exclude '.git' \
-            --exclude '.next' \
-            --exclude 'node_modules' \
-            --exclude 'node_modules/**' \
-            --exclude '.pnpm-store' \
-            --exclude '.pnpm-store/**' \
-            $EXCLUDE_ENV \
-            ./ "$EFFECTIVE_APP_DIR"/
-
-      - name: Acquire Convex admin key
-        id: key
-        run: |
-          echo "Waiting for Convex container..."
-          CID=""
-          # Aguarda ate 60s (12 tentativas x 5s) pelo container ficar pronto
-          # Nao forca restart - deixa o Swarm gerenciar via health checks
-          for attempt in $(seq 1 12); do
-            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-            if [ -n "$CID" ]; then
-              echo "Convex container ready (CID=$CID)"
-              break
-            fi
-            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
-            sleep 5
-          done
-          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
-          if [ -n "$CID" ]; then
-            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-          else
-            echo "No running convex container detected; attempting offline admin key extraction..."
-            VOLUME="sistema_convex_data"
-            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
-              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-            else
-              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
-            fi
-          fi
-          echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
-          echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
-          if [ -z "$KEY" ]; then
-            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
-            docker service ps sistema_convex_backend || true
-            exit 1
-          fi
-
-      - name: Copy production .env if present
-        run: |
-          DEFAULT_DIR="${APP_DIR:-/srv/apps/sistema}"
-          if [ "$EFFECTIVE_APP_DIR" != "$DEFAULT_DIR" ] && [ -f "$DEFAULT_DIR/.env" ]; then
-            echo "Copying production .env from $DEFAULT_DIR to $EFFECTIVE_APP_DIR"
-            cp -f "$DEFAULT_DIR/.env" "$EFFECTIVE_APP_DIR/.env"
-          fi
-
-      - name: Prune workspace for server-only build
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          # Keep only root (web) as a package in this effective workspace
-          printf "packages:\n  - .\n\nignoredBuiltDependencies:\n  - '@prisma/client'\n  - '@prisma/engines'\n  - '@tailwindcss/oxide'\n  - esbuild\n  - prisma\n  - sharp\n  - unrs-resolver\n" > pnpm-workspace.yaml
-
-      - name: Ensure Next.js cache directory exists and is writable
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          mkdir -p .next/cache
-          chmod -R u+rwX .next || true
-
-      - name: Cache Next.js build cache (.next/cache)
-        uses: actions/cache@v4
-        with:
-          path: ${{ env.EFFECTIVE_APP_DIR }}/.next/cache
-          key: ${{ runner.os }}-nextjs-${{ hashFiles('pnpm-lock.yaml', 'bun.lock') }}-${{ hashFiles('src/**/*.ts', 'src/**/*.tsx', 'src/**/*.js', 'src/**/*.jsx', 'next.config.ts') }}
-          restore-keys: |
-            ${{ runner.os }}-nextjs-${{ hashFiles('pnpm-lock.yaml', 'bun.lock') }}-
-
-      - name: Lint check (fail fast before build)
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          docker run --rm \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            sistema_web:node22-bun \
-            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run lint"
-
-      - name: Install and build (Next.js)
-        env:
-          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          docker run --rm \
-            -e PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING="$PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING" \
-            -e NODE_OPTIONS="--max-old-space-size=4096" \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            sistema_web:node22-bun \
-            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run prisma:generate; bun run build:bun"
-
-      - name: Publish build to stable APP_DIR directory
-        run: |
-          set -e
-          DEST="$HOME/apps/sistema"
-          mkdir -p "$DEST"
-          mkdir -p "$DEST/.next/static"
-          # One-time fix for old root-owned files (esp. .pnpm-store) left by previous containers
-          docker run --rm -v "$DEST":/target alpine:3 sh -lc 'chown -R 1000:1000 /target 2>/dev/null || true; chmod -R u+rwX /target 2>/dev/null || true' || true
-          # Preserve previously published static assets to keep stale chunks available for clients mid-navigation
-          if [ -d "$EFFECTIVE_APP_DIR/.next/static" ]; then
-            rsync -a \
-              "$EFFECTIVE_APP_DIR/.next/static/" "$DEST/.next/static/"
-          fi
-          # Publish new build; exclude .pnpm-store to avoid Permission denied on old entries
-          rsync -a --delete \
-            --chown=1000:1000 \
-            --exclude '.pnpm-store' --exclude '.pnpm-store/**' \
-            --exclude '.next/static' \
-            "$EFFECTIVE_APP_DIR"/ "$DEST"/
-          echo "Published build to: $DEST"
-
-      - name: Swarm deploy (stack.yml)
-        run: |
-          APP_DIR_STABLE="$HOME/apps/sistema"
-          if [ ! -d "$APP_DIR_STABLE" ]; then
-            echo "ERROR: Stable APP_DIR does not exist: $APP_DIR_STABLE" >&2; exit 1
-          fi
-          cd "$APP_DIR_STABLE"
-          # Exporta variáveis do .env (do diretório de produção) para substituição no stack
-          # IMPORTANTE: Usar o .env do APP_DIR_STABLE, não do EFFECTIVE_APP_DIR (build temporário)
-          set -o allexport
-          if [ -f .env ]; then
-            echo "Loading .env from $APP_DIR_STABLE"
-            . ./.env
-          else
-            echo "WARNING: No .env found at $APP_DIR_STABLE - stack vars may be empty!"
-          fi
-          set +o allexport
-          echo "Using APP_DIR (stable)=$APP_DIR_STABLE"
-          echo "NEXT_PUBLIC_CONVEX_URL=${NEXT_PUBLIC_CONVEX_URL:-<not set>}"
-          echo "NEXT_PUBLIC_APP_URL=${NEXT_PUBLIC_APP_URL:-<not set>}"
-          APP_DIR="$APP_DIR_STABLE" RELEASE_SHA=${{ github.sha }} docker stack deploy --with-registry-auth -c stack.yml sistema
-
-      - name: Wait for services to be healthy
-        run: |
-          echo "Aguardando servicos ficarem saudaveis..."
-          # Aguarda ate 3 minutos (18 tentativas x 10s) pelos servicos
-          for i in $(seq 1 18); do
-            WEB_STATUS=$(docker service ls --filter "name=sistema_web" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
-            CONVEX_STATUS=$(docker service ls --filter "name=sistema_convex_backend" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
-            echo "Tentativa $i/18: web=$WEB_STATUS convex=$CONVEX_STATUS"
-            # Verifica se web tem 2/2 replicas e convex tem 1/1
-            if echo "$WEB_STATUS" | grep -q "2/2" && echo "$CONVEX_STATUS" | grep -q "1/1"; then
-              echo "Todos os servicos estao saudaveis!"
-              exit 0
-            fi
-            sleep 10
-          done
-          echo "AVISO: Timeout aguardando servicos. Status atual:"
-          docker service ls --filter "label=com.docker.stack.namespace=sistema"
-          # Nao falha o deploy, apenas avisa (o Swarm continua o rolling update em background)
-
-      - name: Smoke test — register + heartbeat
-        run: |
-          set -e
-          if [ "${RUN_MACHINE_SMOKE:-false}" != "true" ]; then
-            echo "RUN_MACHINE_SMOKE != true — pulando smoke test"; exit 0
-          fi
-          # Load MACHINE_PROVISIONING_SECRET from production .env on the host
-          if [ -f /srv/apps/sistema/.env ]; then
-            set -o allexport
-            . /srv/apps/sistema/.env
-            set +o allexport
-          fi
-          if [ -z "${MACHINE_PROVISIONING_SECRET:-}" ]; then
-            echo "MACHINE_PROVISIONING_SECRET ausente — pulando smoke test"; exit 0
-          fi
-          HOSTNAME_TEST="ci-smoke-$(date +%s)"
-          BODY='{"provisioningSecret":"'"$MACHINE_PROVISIONING_SECRET"'","tenantId":"tenant-atlas","hostname":"'"$HOSTNAME_TEST"'","os":{"name":"Linux","version":"6.1.0","architecture":"x86_64"},"macAddresses":["AA:BB:CC:DD:EE:FF"],"serialNumbers":[],"metadata":{"inventory":{"cpu":"i7","ramGb":16}},"registeredBy":"ci-smoke"}'
-          HTTP=$(curl -sS -o resp.json -w "%{http_code}" -H 'Content-Type: application/json' -d "$BODY" https://tickets.esdrasrenan.com.br/api/machines/register || true)
-          echo "Register HTTP=$HTTP"
-          if [ "$HTTP" != "201" ]; then
-            echo "Register failed:"; tail -c 600 resp.json || true; exit 1; fi
-          TOKEN=$(node -e 'try{const j=require("fs").readFileSync("resp.json","utf8");process.stdout.write(JSON.parse(j).machineToken||"");}catch(e){process.stdout.write("")}' )
-          if [ -z "$TOKEN" ]; then echo "Missing token in register response"; exit 1; fi
-          HB=$(curl -sS -o /dev/null -w "%{http_code}" -H 'Content-Type: application/json' -d '{"machineToken":"'"$TOKEN"'","status":"online","metrics":{"cpuPct":5,"memFreePct":70}}' https://tickets.esdrasrenan.com.br/api/machines/heartbeat || true)
-          echo "Heartbeat HTTP=$HB"
-          if [ "$HB" != "200" ]; then echo "Heartbeat failed"; exit 1; fi
-
-      - name: Cleanup old build workdirs (keep last 2)
-        run: |
-          set -e
-          ROOT="$HOME/apps"
-          KEEP=2
-          PATTERN='web.build.*'
-          ACTIVE="$HOME/apps/sistema"
-          echo "Scanning $ROOT for old $PATTERN dirs"
-          LIST=$(find "$ROOT" -maxdepth 1 -type d -name "$PATTERN" | sort -r || true)
-          echo "$LIST" | sed -n "1,${KEEP}p" | sed 's/^/Keeping: /' || true
-          echo "$LIST" | sed "1,${KEEP}d" | while read dir; do
-            [ -z "$dir" ] && continue
-            if [ -n "$ACTIVE" ] && [ "$(readlink -f "$dir")" = "$ACTIVE" ]; then
-              echo "Skipping active dir (in use by APP_DIR): $dir"; continue
-            fi
-            echo "Removing $dir"
-            chmod -R u+rwX "$dir" 2>/dev/null || true
-            rm -rf "$dir" || {
-              echo "Local rm failed, falling back to docker (root) cleanup for $dir..."
-              docker run --rm -v "$dir":/target alpine:3 sh -lc 'chown -R 1000:1000 /target 2>/dev/null || true; chmod -R u+rwX /target 2>/dev/null || true; rm -rf /target/* /target/.[!.]* /target/..?* 2>/dev/null || true' || true
-              rm -rf "$dir" 2>/dev/null || rmdir "$dir" 2>/dev/null || true
-            }
-          done
-          echo "Disk usage (top 10 under $ROOT):"
-          du -sh "$ROOT"/* 2>/dev/null | sort -rh | head -n 10 || true
-
-      - name: Restart web service with new code (skip — stack deploy already updated)
-        if: ${{ always() && false }}
-        run: |
-          docker service update --force sistema_web
-
-      # Comentado: o stack deploy já atualiza os serviços com update_config.order: start-first
-      # Forçar update aqui causa downtime porque ignora a estratégia de rolling update
-      # - name: Restart Convex backend service (optional)
-      #   run: |
-      #     docker service update --force sistema_convex_backend
-
-  convex_deploy:
-    name: Deploy Convex functions
-    needs: changes
-    timeout-minutes: 20
-    # Executa quando convex/** mudar ou via workflow_dispatch
-    if: ${{ github.event_name == 'workflow_dispatch' || needs.changes.outputs.convex == 'true' }}
-    runs-on: [ self-hosted, linux, vps ]
-    env:
-      APP_DIR: /srv/apps/sistema
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Determine APP_DIR (fallback safe path)
-        id: appdir
-        run: |
-          TS=$(date +%s)
-          # Use a convex-specific build dir to avoid clashes with web job
-          FALLBACK_DIR="$HOME/apps/convex.build.$TS"
-          mkdir -p "$FALLBACK_DIR"
-          echo "Using APP_DIR (fallback)=$FALLBACK_DIR"
-          echo "EFFECTIVE_APP_DIR=$FALLBACK_DIR" >> "$GITHUB_ENV"
-
-      - name: Sync workspace to APP_DIR (preserving local env)
-        run: |
-          mkdir -p "$EFFECTIVE_APP_DIR"
-          RSYNC_FLAGS="-az --inplace --no-times --no-perms --no-owner --no-group --delete"
-          rsync $RSYNC_FLAGS \
-            --filter='protect .next.old*' \
-            --exclude '.next.old*' \
-            --exclude '.env*' \
-            --exclude 'apps/desktop/.env*' \
-            --exclude 'convex/.env*' \
-            --filter='protect node_modules' \
-            --filter='protect node_modules/**' \
-            --filter='protect .pnpm-store' \
-            --filter='protect .pnpm-store/**' \
-            --exclude '.git' \
-            --exclude '.next' \
-            --exclude 'node_modules' \
-            --exclude 'node_modules/**' \
-            --exclude '.pnpm-store' \
-            --exclude '.pnpm-store/**' \
-            ./ "$EFFECTIVE_APP_DIR"/
-
-      - name: Acquire Convex admin key
-        id: key
-        run: |
-          echo "Waiting for Convex container..."
-          CID=""
-          # Aguarda ate 60s (12 tentativas x 5s) pelo container ficar pronto
-          # Nao forca restart - deixa o Swarm gerenciar via health checks
-          for attempt in $(seq 1 12); do
-            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-            if [ -n "$CID" ]; then
-              echo "Convex container ready (CID=$CID)"
-              break
-            fi
-            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
-            sleep 5
-          done
-          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
-          if [ -n "$CID" ]; then
-            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-          else
-            echo "No running convex container detected; attempting offline admin key extraction..."
-            VOLUME="sistema_convex_data"
-            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
-              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-            else
-              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
-            fi
-          fi
-          echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
-          echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
-          if [ -z "$KEY" ]; then
-            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
-            docker service ps sistema_convex_backend || true
-            exit 1
-          fi
-
-      - name: Bring convex.json from live app if present
-        run: |
-          if [ -f "$APP_DIR/convex.json" ]; then
-            echo "Copying $APP_DIR/convex.json -> $EFFECTIVE_APP_DIR/convex.json"
-            cp -f "$APP_DIR/convex.json" "$EFFECTIVE_APP_DIR/convex.json"
-          else
-            echo "No existing convex.json found at $APP_DIR; convex CLI will need self-hosted vars"
-          fi
-
-      - name: Set Convex env vars (self-hosted)
-        env:
-          CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
-          CONVEX_SELF_HOSTED_ADMIN_KEY: ${{ steps.key.outputs.ADMIN_KEY }}
-          MACHINE_PROVISIONING_SECRET: ${{ secrets.MACHINE_PROVISIONING_SECRET }}
-          MACHINE_TOKEN_TTL_MS: ${{ secrets.MACHINE_TOKEN_TTL_MS }}
-          FLEET_SYNC_SECRET: ${{ secrets.FLEET_SYNC_SECRET }}
-        run: |
-          set -e
-          docker run --rm -i \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            -e CONVEX_SELF_HOSTED_URL \
-            -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-            -e MACHINE_PROVISIONING_SECRET \
-            -e MACHINE_TOKEN_TTL_MS \
-            -e FLEET_SYNC_SECRET \
-            -e CONVEX_TMPDIR=/app/.convex-tmp \
-            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; \
-              if [ -n \"$MACHINE_PROVISIONING_SECRET\" ]; then bunx convex env set MACHINE_PROVISIONING_SECRET \"$MACHINE_PROVISIONING_SECRET\"; fi; \
-              if [ -n \"$MACHINE_TOKEN_TTL_MS\" ]; then bunx convex env set MACHINE_TOKEN_TTL_MS \"$MACHINE_TOKEN_TTL_MS\"; fi; \
-              if [ -n \"$FLEET_SYNC_SECRET\" ]; then bunx convex env set FLEET_SYNC_SECRET \"$FLEET_SYNC_SECRET\"; fi; \
-              bunx convex env list"
-
-      - name: Prepare Convex deploy workspace
-        run: |
-          cd "$EFFECTIVE_APP_DIR"
-          if [ -f .env ]; then
-            echo "Renaming .env -> .env.bak (Convex self-hosted deploy)"
-            mv -f .env .env.bak
-          fi
-          # Dedicated tmp dir outside convex/_generated so CLI cleanups don't remove it
-          mkdir -p .convex-tmp
-      - name: Deploy functions to Convex self-hosted
-        env:
-          CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
-          CONVEX_SELF_HOSTED_ADMIN_KEY: ${{ steps.key.outputs.ADMIN_KEY }}
-        run: |
-          docker run --rm -i \
-            -v "$EFFECTIVE_APP_DIR":/app \
-            -w /app \
-            -e CI=true \
-            -e CONVEX_SELF_HOSTED_URL \
-            -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-            -e CONVEX_TMPDIR=/app/.convex-tmp \
-            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; bunx convex deploy"
-
-      - name: Cleanup old convex build workdirs (keep last 2)
-        run: |
-          set -e
-          ROOT="$HOME/apps"
-          KEEP=2
-          PATTERN='convex.build.*'
-          LIST=$(find "$ROOT" -maxdepth 1 -type d -name "$PATTERN" | sort -r || true)
-          echo "$LIST" | sed -n "1,${KEEP}p" | sed 's/^/Keeping: /' || true
-          echo "$LIST" | sed "1,${KEEP}d" | while read dir; do
-            [ -z "$dir" ] && continue
-            echo "Removing $dir"
-            chmod -R u+rwX "$dir" 2>/dev/null || true
-            rm -rf "$dir" || {
-              echo "Local rm failed, falling back to docker (root) cleanup for $dir..."
-              docker run --rm -v "$dir":/target alpine:3 sh -lc 'chown -R 1000:1000 /target 2>/dev/null || true; chmod -R u+rwX /target 2>/dev/null || true; rm -rf /target/* /target/.[!.]* /target/..?* 2>/dev/null || true' || true
-              rm -rf "$dir" 2>/dev/null || rmdir "$dir" 2>/dev/null || true
-            }
-          done
-
-  desktop_release:
-    name: Desktop Release (Windows)
-    timeout-minutes: 30
-    if: ${{ startsWith(github.ref, 'refs/tags/v') }}
-    runs-on: [ self-hosted, windows, desktop ]
-    defaults:
-      run:
-        working-directory: apps/desktop
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Setup pnpm
-        uses: pnpm/action-setup@v4
-        with:
-          version: 10.20.0
-
-      - name: Setup Node.js
-        uses: actions/setup-node@v4
-        with:
-          node-version: 20
-
-      - name: Install deps (desktop)
-        run: pnpm install --frozen-lockfile
-
-      - name: Build with Tauri
-        uses: tauri-apps/tauri-action@v0
-        env:
-          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
-          TAURI_PRIVATE_KEY: ${{ secrets.TAURI_PRIVATE_KEY }}
-          TAURI_KEY_PASSWORD: ${{ secrets.TAURI_KEY_PASSWORD }}
-        with:
-          projectPath: apps/desktop
-
-
-      - name: Upload latest.json + bundles to VPS
-        uses: appleboy/scp-action@v0.1.7
-        with:
-          host: ${{ secrets.VPS_HOST }}
-          username: ${{ secrets.VPS_USER }}
-          key: ${{ secrets.VPS_SSH_KEY }}
-          source: |
-            **/bundle/**/latest.json
-            **/bundle/**/*
-          target: ${{ env.VPS_UPDATES_DIR }}
-          overwrite: true
-
-  diagnose_convex:
-    name: Diagnose Convex (env + register test)
-    timeout-minutes: 10
-    if: ${{ github.event_name == 'workflow_dispatch' }}
-    runs-on: [ self-hosted, linux, vps ]
-    steps:
-      - name: Print service env and .env subset
-        run: |
-          echo "=== Convex service env ==="
-          docker service inspect sistema_convex_backend --format '{{range .Spec.TaskTemplate.ContainerSpec.Env}}{{println .}}{{end}}' || true
-          echo
-          echo "=== /srv/apps/sistema/.env subset ==="
-          [ -f /srv/apps/sistema/.env ] && grep -E '^(MACHINE_PROVISIONING_SECRET|MACHINE_TOKEN_TTL_MS|FLEET_SYNC_SECRET|NEXT_PUBLIC_CONVEX_URL)=' -n /srv/apps/sistema/.env || echo '(no .env)'
-      - name: Acquire Convex admin key
-        id: key
-        run: |
-          echo "Waiting for Convex container..."
-          CID=""
-          # Aguarda ate 60s (12 tentativas x 5s) pelo container ficar pronto
-          for attempt in $(seq 1 12); do
-            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-            if [ -n "$CID" ]; then
-              echo "Convex container ready (CID=$CID)"
-              break
-            fi
-            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
-            sleep 5
-          done
-          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
-          if [ -n "$CID" ]; then
-            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-          else
-            echo "No running convex container detected; attempting offline admin key extraction..."
-            VOLUME="sistema_convex_data"
-            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
-              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
-            else
-              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
-            fi
-          fi
-          echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
-          echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
-      - name: List Convex env and set missing
-        env:
-          CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
-          ADMIN_KEY: ${{ steps.key.outputs.ADMIN_KEY }}
-        run: |
-          set -e
-          if [ -f /srv/apps/sistema/.env ]; then
-            set -o allexport
-            . /srv/apps/sistema/.env
-            set +o allexport
-          fi
-          docker run --rm -i \
-            -v /srv/apps/sistema:/app -w /app \
-            -e CONVEX_SELF_HOSTED_URL -e CONVEX_SELF_HOSTED_ADMIN_KEY="$ADMIN_KEY" \
-            -e MACHINE_PROVISIONING_SECRET -e MACHINE_TOKEN_TTL_MS -e FLEET_SYNC_SECRET \
-            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; bun install --frozen-lockfile; \
-              unset CONVEX_DEPLOYMENT; bunx convex env list; \
-              if [ -n \"$MACHINE_PROVISIONING_SECRET\" ]; then bunx convex env set MACHINE_PROVISIONING_SECRET \"$MACHINE_PROVISIONING_SECRET\"; fi; \
-              if [ -n \"$MACHINE_TOKEN_TTL_MS\" ]; then bunx convex env set MACHINE_TOKEN_TTL_MS \"$MACHINE_TOKEN_TTL_MS\"; fi; \
-              if [ -n \"$FLEET_SYNC_SECRET\" ]; then bunx convex env set FLEET_SYNC_SECRET \"$FLEET_SYNC_SECRET\"; fi; \
-              bunx convex env list"
-      - name: Test register from runner
-        run: |
-          HOST="vm-teste-$(date +%s)"
-          DATA='{"provisioningSecret":"'"${MACHINE_PROVISIONING_SECRET:-"71daa9ef54cb224547e378f8121ca898b614446c142a132f73c2221b4d53d7d6"}"'","tenantId":"tenant-atlas","hostname":"'"$HOST"'","os":{"name":"Linux","version":"6.1.0","architecture":"x86_64"},"macAddresses":["AA:BB:CC:DD:EE:FF"],"serialNumbers":[],"metadata":{"inventario":{"cpu":"i7","ramGb":16}},"registeredBy":"diag-test"}'
-          HTTP=$(curl -sS -o resp.json -w "%{http_code}" -H 'Content-Type: application/json' -d "$DATA" https://tickets.esdrasrenan.com.br/api/machines/register || true)
-          echo "Register HTTP=$HTTP" && tail -c 400 resp.json || true
diff --git a/.github/workflows.disabled/desktop-release.yml b/.github/workflows.disabled/desktop-release.yml
deleted file mode 100644
index d0b3c21..0000000
--- a/.github/workflows.disabled/desktop-release.yml
+++ /dev/null
@@ -1,67 +0,0 @@
-name: Desktop Release (Tauri)
-
-on:
-  workflow_dispatch:
-  push:
-    tags:
-      - 'desktop-v*'
-
-permissions:
-  contents: write
-
-jobs:
-  build:
-    name: Build ${{ matrix.platform }}
-    runs-on: ${{ matrix.runner }}
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux
-            runner: ubuntu-latest
-          - platform: windows
-            runner: windows-latest
-          - platform: macos
-            runner: macos-latest
-    defaults:
-      run:
-        shell: bash
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Setup Node
-        uses: actions/setup-node@v4
-        with:
-          node-version: 20
-
-      - name: Enable Corepack
-        run: corepack enable && corepack prepare pnpm@10.20.0 --activate
-
-      - name: Install Rust (stable)
-        uses: dtolnay/rust-toolchain@stable
-
-      - name: Install Linux deps
-        if: matrix.platform == 'linux'
-        run: |
-          sudo apt-get update
-          sudo apt-get install -y libwebkit2gtk-4.1-dev libayatana-appindicator3-dev librsvg2-dev libxdo-dev libssl-dev build-essential curl wget file
-
-      - name: Install pnpm deps
-        run: pnpm -C apps/desktop install --frozen-lockfile
-
-
-      - name: Build desktop
-        env:
-          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
-          TAURI_PRIVATE_KEY: ${{ secrets.TAURI_PRIVATE_KEY }}
-          TAURI_KEY_PASSWORD: ${{ secrets.TAURI_KEY_PASSWORD }}
-          VITE_APP_URL: https://tickets.esdrasrenan.com.br
-          VITE_API_BASE_URL: https://tickets.esdrasrenan.com.br
-        run: pnpm -C apps/desktop tauri build
-
-      - name: Upload artifacts
-        uses: actions/upload-artifact@v4
-        with:
-          name: desktop-${{ matrix.platform }}
-          path: apps/desktop/src-tauri/target/release/bundle
diff --git a/.github/workflows.disabled/quality-checks.yml b/.github/workflows.disabled/quality-checks.yml
deleted file mode 100644
index a14a2d7..0000000
--- a/.github/workflows.disabled/quality-checks.yml
+++ /dev/null
@@ -1,62 +0,0 @@
-name: Quality Checks
-
-on:
-  push:
-    branches:
-      - main
-  pull_request:
-    branches:
-      - main
-
-jobs:
-  lint-test-build:
-    name: Lint, Test and Build
-    runs-on: ubuntu-latest
-    env:
-      BETTER_AUTH_SECRET: test-secret
-      NEXT_PUBLIC_APP_URL: http://localhost:3000
-      BETTER_AUTH_URL: http://localhost:3000
-      NEXT_PUBLIC_CONVEX_URL: http://localhost:3210
-      DATABASE_URL: file:./prisma/db.dev.sqlite
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Setup Node.js
-        uses: actions/setup-node@v4
-        with:
-          node-version: 20
-
-      - name: Setup Bun
-        uses: oven-sh/setup-bun@v2
-        with:
-          bun-version: 1.3.1
-
-      - name: Verify Bun
-        run: bun --version
-
-      - name: Install dependencies
-        run: bun install --frozen-lockfile
-
-      - name: Cache Next.js build cache
-        uses: actions/cache@v4
-        with:
-          path: |
-            ${{ github.workspace }}/.next/cache
-          key: ${{ runner.os }}-nextjs-${{ hashFiles('pnpm-lock.yaml', 'bun.lock') }}-${{ hashFiles('**/*.{js,jsx,ts,tsx}') }}
-          restore-keys: |
-            ${{ runner.os }}-nextjs-${{ hashFiles('pnpm-lock.yaml', 'bun.lock') }}-
-
-      - name: Generate Prisma client
-        env:
-          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
-        run: bun run prisma:generate
-
-      - name: Lint
-        run: bun run lint
-
-      - name: Test
-        run: bun test
-
-      - name: Build
-        run: bun run build:bun
diff --git a/.gitignore b/.gitignore
index 30d6e0c..f3b0871 100644
--- a/.gitignore
+++ b/.gitignore
@@ -1,73 +1,9 @@
-# See https://help.github.com/articles/ignoring-files/ for more about ignoring files.
-
-# dependencies
-/node_modules
-/.pnp
-.pnp.*
-.yarn/*
-!.yarn/patches
-!.yarn/plugins
-!.yarn/releases
-!.yarn/versions
-
-# testing
-/coverage
-
-# next.js
-/.next/
-/out/
-
-# React Email
-/.react-email/
-/emails/out/
-
-# production
-/build
-
-# misc
-.DS_Store
-*.pem
-*.sqlite
-# external experiments
-nova-calendar-main/
-
-# debug
-npm-debug.log*
-yarn-debug.log*
-yarn-error.log*
-.pnpm-debug.log*
-
-# env files (can opt-in for committing if needed)
-.env*
-!.env.example
-!apps/desktop/.env.example
-
-# Accidental Windows duplicate downloads (e.g., "env (1)")
-env (*)
-env (1)
-
-# vercel
-.vercel
-
-# typescript
-*.tsbuildinfo
-next-env.d.ts
-
-# backups locais
-.archive/
-
-# arquivos locais temporários
-Captura de tela *.png
-Screenshot*.png
-# Ignore NTFS ADS streams accidentally committed from Windows downloads
-*:*Zone.Identifier
-*:\:Zone.Identifier
-# Infrastructure secrets
-.ci.env
-
-# ferramentas externas
-rustdesk/
-
-# Prisma generated files
-src/generated/
-apps/desktop/service/target/
+# Root ignore for monorepo
+web/node_modules/
+web/.next/
+web/.turbo/
+web/out/
+web/.env.local
+web/.env*
+.DS_Store
+Thumbs.db
diff --git a/Dockerfile.prod b/Dockerfile.prod
deleted file mode 100644
index bb79ec4..0000000
--- a/Dockerfile.prod
+++ /dev/null
@@ -1,29 +0,0 @@
-# Runtime image with Node 22 + Bun 1.3.4 and build toolchain preinstalled
-FROM node:22-bullseye-slim
-
-ENV BUN_INSTALL=/root/.bun
-ENV PATH="$BUN_INSTALL/bin:$PATH"
-
-RUN apt-get update -y \
-    && apt-get install -y --no-install-recommends \
-       ca-certificates \
-       curl \
-       gnupg \
-       unzip \
-       build-essential \
-       python3 \
-       make \
-       pkg-config \
-       git \
-    && rm -rf /var/lib/apt/lists/*
-
-# Install Bun 1.3.4
-RUN curl -fsSL https://bun.sh/install \
-    | bash -s -- bun-v1.3.4 \
-    && ln -sf /root/.bun/bin/bun /usr/local/bin/bun \
-    && ln -sf /root/.bun/bin/bun /usr/local/bin/bunx
-
-WORKDIR /app
-
-# We'll mount the app code at runtime; image just provides runtimes/toolchains.
-CMD ["bash"]
diff --git a/Inter,Manrope/Inter/Inter-Italic-VariableFont_opsz,wght.ttf b/Inter,Manrope/Inter/Inter-Italic-VariableFont_opsz,wght.ttf
deleted file mode 100644
index 43ed4f5..0000000
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diff --git a/Inter,Manrope/Inter/Inter-VariableFont_opsz,wght.ttf b/Inter,Manrope/Inter/Inter-VariableFont_opsz,wght.ttf
deleted file mode 100644
index e31b51e..0000000
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diff --git a/Inter,Manrope/Inter/OFL.txt b/Inter,Manrope/Inter/OFL.txt
deleted file mode 100644
index d05ec4b..0000000
--- a/Inter,Manrope/Inter/OFL.txt
+++ /dev/null
@@ -1,93 +0,0 @@
-Copyright 2020 The Inter Project Authors (https://github.com/rsms/inter)
-
-This Font Software is licensed under the SIL Open Font License, Version 1.1.
-This license is copied below, and is also available with a FAQ at:
-https://openfontlicense.org
-
-
------------------------------------------------------------
-SIL OPEN FONT LICENSE Version 1.1 - 26 February 2007
------------------------------------------------------------
-
-PREAMBLE
-The goals of the Open Font License (OFL) are to stimulate worldwide
-development of collaborative font projects, to support the font creation
-efforts of academic and linguistic communities, and to provide a free and
-open framework in which fonts may be shared and improved in partnership
-with others.
-
-The OFL allows the licensed fonts to be used, studied, modified and
-redistributed freely as long as they are not sold by themselves. The
-fonts, including any derivative works, can be bundled, embedded, 
-redistributed and/or sold with any software provided that any reserved
-names are not used by derivative works. The fonts and derivatives,
-however, cannot be released under any other type of license. The
-requirement for fonts to remain under this license does not apply
-to any document created using the fonts or their derivatives.
-
-DEFINITIONS
-"Font Software" refers to the set of files released by the Copyright
-Holder(s) under this license and clearly marked as such. This may
-include source files, build scripts and documentation.
-
-"Reserved Font Name" refers to any names specified as such after the
-copyright statement(s).
-
-"Original Version" refers to the collection of Font Software components as
-distributed by the Copyright Holder(s).
-
-"Modified Version" refers to any derivative made by adding to, deleting,
-or substituting -- in part or in whole -- any of the components of the
-Original Version, by changing formats or by porting the Font Software to a
-new environment.
-
-"Author" refers to any designer, engineer, programmer, technical
-writer or other person who contributed to the Font Software.
-
-PERMISSION & CONDITIONS
-Permission is hereby granted, free of charge, to any person obtaining
-a copy of the Font Software, to use, study, copy, merge, embed, modify,
-redistribute, and sell modified and unmodified copies of the Font
-Software, subject to the following conditions:
-
-1) Neither the Font Software nor any of its individual components,
-in Original or Modified Versions, may be sold by itself.
-
-2) Original or Modified Versions of the Font Software may be bundled,
-redistributed and/or sold with any software, provided that each copy
-contains the above copyright notice and this license. These can be
-included either as stand-alone text files, human-readable headers or
-in the appropriate machine-readable metadata fields within text or
-binary files as long as those fields can be easily viewed by the user.
-
-3) No Modified Version of the Font Software may use the Reserved Font
-Name(s) unless explicit written permission is granted by the corresponding
-Copyright Holder. This restriction only applies to the primary font name as
-presented to the users.
-
-4) The name(s) of the Copyright Holder(s) or the Author(s) of the Font
-Software shall not be used to promote, endorse or advertise any
-Modified Version, except to acknowledge the contribution(s) of the
-Copyright Holder(s) and the Author(s) or with their explicit written
-permission.
-
-5) The Font Software, modified or unmodified, in part or in whole,
-must be distributed entirely under this license, and must not be
-distributed under any other license. The requirement for fonts to
-remain under this license does not apply to any document created
-using the Font Software.
-
-TERMINATION
-This license becomes null and void if any of the above conditions are
-not met.
-
-DISCLAIMER
-THE FONT SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
-EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF
-MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT
-OF COPYRIGHT, PATENT, TRADEMARK, OR OTHER RIGHT. IN NO EVENT SHALL THE
-COPYRIGHT HOLDER BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
-INCLUDING ANY GENERAL, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL
-DAMAGES, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
-FROM, OUT OF THE USE OR INABILITY TO USE THE FONT SOFTWARE OR FROM
-OTHER DEALINGS IN THE FONT SOFTWARE.
diff --git a/Inter,Manrope/Inter/README.txt b/Inter,Manrope/Inter/README.txt
deleted file mode 100644
index b92a417..0000000
--- a/Inter,Manrope/Inter/README.txt
+++ /dev/null
@@ -1,118 +0,0 @@
-Inter Variable Font
-===================
-
-This download contains Inter as both variable fonts and static fonts.
-
-Inter is a variable font with these axes:
-  opsz
-  wght
-
-This means all the styles are contained in these files:
-  Inter/Inter-VariableFont_opsz,wght.ttf
-  Inter/Inter-Italic-VariableFont_opsz,wght.ttf
-
-If your app fully supports variable fonts, you can now pick intermediate styles
-that aren’t available as static fonts. Not all apps support variable fonts, and
-in those cases you can use the static font files for Inter:
-  Inter/static/Inter_18pt-Thin.ttf
-  Inter/static/Inter_18pt-ExtraLight.ttf
-  Inter/static/Inter_18pt-Light.ttf
-  Inter/static/Inter_18pt-Regular.ttf
-  Inter/static/Inter_18pt-Medium.ttf
-  Inter/static/Inter_18pt-SemiBold.ttf
-  Inter/static/Inter_18pt-Bold.ttf
-  Inter/static/Inter_18pt-ExtraBold.ttf
-  Inter/static/Inter_18pt-Black.ttf
-  Inter/static/Inter_24pt-Thin.ttf
-  Inter/static/Inter_24pt-ExtraLight.ttf
-  Inter/static/Inter_24pt-Light.ttf
-  Inter/static/Inter_24pt-Regular.ttf
-  Inter/static/Inter_24pt-Medium.ttf
-  Inter/static/Inter_24pt-SemiBold.ttf
-  Inter/static/Inter_24pt-Bold.ttf
-  Inter/static/Inter_24pt-ExtraBold.ttf
-  Inter/static/Inter_24pt-Black.ttf
-  Inter/static/Inter_28pt-Thin.ttf
-  Inter/static/Inter_28pt-ExtraLight.ttf
-  Inter/static/Inter_28pt-Light.ttf
-  Inter/static/Inter_28pt-Regular.ttf
-  Inter/static/Inter_28pt-Medium.ttf
-  Inter/static/Inter_28pt-SemiBold.ttf
-  Inter/static/Inter_28pt-Bold.ttf
-  Inter/static/Inter_28pt-ExtraBold.ttf
-  Inter/static/Inter_28pt-Black.ttf
-  Inter/static/Inter_18pt-ThinItalic.ttf
-  Inter/static/Inter_18pt-ExtraLightItalic.ttf
-  Inter/static/Inter_18pt-LightItalic.ttf
-  Inter/static/Inter_18pt-Italic.ttf
-  Inter/static/Inter_18pt-MediumItalic.ttf
-  Inter/static/Inter_18pt-SemiBoldItalic.ttf
-  Inter/static/Inter_18pt-BoldItalic.ttf
-  Inter/static/Inter_18pt-ExtraBoldItalic.ttf
-  Inter/static/Inter_18pt-BlackItalic.ttf
-  Inter/static/Inter_24pt-ThinItalic.ttf
-  Inter/static/Inter_24pt-ExtraLightItalic.ttf
-  Inter/static/Inter_24pt-LightItalic.ttf
-  Inter/static/Inter_24pt-Italic.ttf
-  Inter/static/Inter_24pt-MediumItalic.ttf
-  Inter/static/Inter_24pt-SemiBoldItalic.ttf
-  Inter/static/Inter_24pt-BoldItalic.ttf
-  Inter/static/Inter_24pt-ExtraBoldItalic.ttf
-  Inter/static/Inter_24pt-BlackItalic.ttf
-  Inter/static/Inter_28pt-ThinItalic.ttf
-  Inter/static/Inter_28pt-ExtraLightItalic.ttf
-  Inter/static/Inter_28pt-LightItalic.ttf
-  Inter/static/Inter_28pt-Italic.ttf
-  Inter/static/Inter_28pt-MediumItalic.ttf
-  Inter/static/Inter_28pt-SemiBoldItalic.ttf
-  Inter/static/Inter_28pt-BoldItalic.ttf
-  Inter/static/Inter_28pt-ExtraBoldItalic.ttf
-  Inter/static/Inter_28pt-BlackItalic.ttf
-
-Get started
------------
-
-1. Install the font files you want to use
-
-2. Use your app's font picker to view the font family and all the
-available styles
-
-Learn more about variable fonts
--------------------------------
-
-  https://developers.google.com/web/fundamentals/design-and-ux/typography/variable-fonts
-  https://variablefonts.typenetwork.com
-  https://medium.com/variable-fonts
-
-In desktop apps
-
-  https://theblog.adobe.com/can-variable-fonts-illustrator-cc
-  https://helpx.adobe.com/nz/photoshop/using/fonts.html#variable_fonts
-
-Online
-
-  https://developers.google.com/fonts/docs/getting_started
-  https://developer.mozilla.org/en-US/docs/Web/CSS/CSS_Fonts/Variable_Fonts_Guide
-  https://developer.microsoft.com/en-us/microsoft-edge/testdrive/demos/variable-fonts
-
-Installing fonts
-
-  MacOS: https://support.apple.com/en-us/HT201749
-  Linux: https://www.google.com/search?q=how+to+install+a+font+on+gnu%2Blinux
-  Windows: https://support.microsoft.com/en-us/help/314960/how-to-install-or-remove-a-font-in-windows
-
-Android Apps
-
-  https://developers.google.com/fonts/docs/android
-  https://developer.android.com/guide/topics/ui/look-and-feel/downloadable-fonts
-
-License
--------
-Please read the full license text (OFL.txt) to understand the permissions,
-restrictions and requirements for usage, redistribution, and modification.
-
-You can use them in your products & projects – print or digital,
-commercial or otherwise.
-
-This isn't legal advice, please consider consulting a lawyer and see the full
-license for all details.
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diff --git a/README.md b/README.md
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@@ -1,131 +0,0 @@
-## Sistema de Chamados
-
-Aplicacao **Next.js 16 (App Router)** com **React 19**, **Convex** e **Better Auth** para gestao de tickets da Rever. A stack ainda inclui **Prisma 7** (PostgreSQL), **Tailwind** e **Turbopack** como bundler padrao (webpack permanece disponivel como fallback). Todo o codigo-fonte fica na raiz do monorepo seguindo as convencoes do App Router.
-
-## Requisitos
-
-- Bun >= 1.3 (recomendado 1.3.1). Após instalar via script oficial, adicione `export PATH="$HOME/.bun/bin:$PATH"` ao seu shell (ex.: `.bashrc`) para ter `bun` disponível globalmente.
-- Node.js >= 20 (necessário para ferramentas auxiliares como Prisma CLI e Next.js em modo fallback).
-- CLI do Convex (`bunx convex dev` instalará automaticamente no primeiro uso, se ainda não estiver presente).
-- GitHub Actions/autodeploy dependem dessas versões e do CLI do Convex disponível; use `npx convex --help` para confirmar.
-
-## Configuração rápida
-
-1. Instale as dependências:
-   ```bash
-   bun install
-   ```
-2. Ajuste o arquivo `.env` (ou crie a partir de `.env.example`) e confirme os valores de:
-   - `NEXT_PUBLIC_CONVEX_URL` (gerado pelo Convex Dev)
-   - `BETTER_AUTH_SECRET`, `BETTER_AUTH_URL`, `DATABASE_URL` (PostgreSQL, ex: `postgresql://postgres:dev@localhost:5432/sistema_chamados`)
-3. Aplique as migrações e gere o client Prisma:
-   ```bash
-   bunx prisma migrate deploy
-   bun run prisma:generate
-   ```
-4. Popule usuários padrão do Better Auth:
-   ```bash
-   bun run auth:seed
-   ```
-   > Sempre que trocar de máquina ou quiser “zerar” o ambiente local, basta repetir os passos 3 e 4 com a mesma `DATABASE_URL`.
-
-### Resetar rapidamente o ambiente local
-
-1. Suba um PostgreSQL local (Docker recomendado):
-   ```bash
-   docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18
-   ```
-2. Aplique as migracoes:
-   ```bash
-   bunx prisma migrate deploy
-   ```
-3. Recrie/garanta as contas padrao de login:
-   ```bash
-   bun run auth:seed
-   ```
-4. Suba o servidor normalmente com `bun run dev`.
-
-### Subir serviços locais
-
-- (Opcional) Para re-sincronizar manualmente as filas padrão, execute `bun run queues:ensure`.
-- Em um terminal, rode o backend em tempo real do Convex com `bun run convex:dev:bun` (ou `bun run convex:dev` para o runtime Node).
-- Em outro terminal, suba o frontend Next.js (Turbopack) com `bun run dev:bun` (`bun run dev:webpack` serve como fallback).
-- Com o Convex rodando, acesse `http://localhost:3000/dev/seed` uma vez para popular dados de demonstração (tickets, usuários, comentários).
-
-> Se o CLI perguntar sobre configuração do projeto Convex, escolha criar um novo deployment local (opção padrão) e confirme. As credenciais são armazenadas em `.convex/` automaticamente.
-
-### Documentação
-- Índice de docs: `docs/README.md`
-- Operações (produção): `docs/OPERATIONS.md` (versão EN) e `docs/OPERACAO-PRODUCAO.md` (PT-BR)
-- Guia de DEV: `docs/DEV.md`
-- Testes automatizados (Vitest/Playwright): `docs/testes-vitest.md`
-- Stack Swarm: `stack.yml` (roteado por Traefik, rede `traefik_public`).
-
-### Variáveis de ambiente
-
-- Exemplo na raiz: `.env.example` — copie para `.env` e preencha segredos.
-- App Desktop: `apps/desktop/.env.example` — copie para `apps/desktop/.env` e ajuste `VITE_APP_URL`.
-- Nunca faça commit de arquivos `.env` com valores reais (já ignorados em `.gitignore`).
-
-### Guia de DEV (Prisma, Auth e Desktop/Tauri)
-
-Para fluxos detalhados de desenvolvimento — banco de dados local (PostgreSQL/Prisma), seed do Better Auth, ajustes do Prisma CLI no DEV e build do Desktop (Tauri) — consulte `docs/DEV.md`.
-
-## Scripts úteis
-
-- `bun run dev:bun` — padrão atual para o Next.js com runtime Bun (`bun run dev:webpack` permanece como fallback).
-- `bun run convex:dev:bun` — runtime Bun para o Convex (`bun run convex:dev` mantém o fluxo antigo usando Node).
-- `bun run build:bun` / `bun run start:bun` — build e serve com Bun usando Turbopack (padrão atual).
-- `bun run dev:webpack` — fallback do Next.js em modo desenvolvimento (webpack).
-- `bun run lint` — ESLint com as regras do projeto.
-- `bun test` — suíte de testes unitários usando o runner do Bun (o teste de screenshot fica automaticamente ignorado se o matcher não existir).
-- `bun run build` — executa `next build --turbopack` (runtime Node, caso prefira evitar o `--bun`).
-- `bun run build:webpack` — executa `next build --webpack` como fallback oficial.
-- `bun run auth:seed` — atualiza/cria contas padrao do Better Auth (credenciais em `agents.md`).
-- `bunx prisma migrate deploy` — aplica migracoes ao banco PostgreSQL.
-- `bun run convex:dev` — roda o Convex em modo desenvolvimento com Node, gerando tipos em `convex/_generated`.
-
-## Transferir dispositivo entre colaboradores
-
-Quando uma dispositivo trocar de responsável:
-
-1. Abra `Admin > Dispositivos`, selecione o equipamento e clique em **Resetar agente**.
-2. No equipamento, execute o reset local do agente (`rever-agent reset` ou reinstale o serviço) e reprovisione com o código da empresa.
-3. Após o agente gerar um novo token, associe a dispositivo ao novo colaborador no painel.
-
-Sem o reset de agente, o Convex reaproveita o token anterior e o inventário continua vinculado ao usuário antigo.
-
-## Estrutura principal
-
-- `app/` dentro de `src/` — rotas e layouts do Next.js (App Router).
-- `components/` — componentes reutilizáveis (UI, formulários, layouts).
-- `convex/` — queries, mutations e seeds do Convex.
-- `prisma/` — schema e migracoes do Prisma (PostgreSQL).
-- `scripts/` — utilitários em Node para sincronização e seeds adicionais.
-- `agents.md` — guia operacional e contexto funcional (em PT-BR).
-- `PROXIMOS_PASSOS.md` — backlog de melhorias futuras.
-
-## Credenciais de demonstração
-
-Após executar `bun run auth:seed`, as credenciais padrão ficam disponíveis conforme descrito em `agents.md` (seção “Credenciais padrão”). Ajuste variáveis `SEED_USER_*` se precisar sobrepor usuários ou senhas durante o seed.
-
-## Próximos passos
-
-Consulte `PROXIMOS_PASSOS.md` para acompanhar o backlog funcional e o progresso das iniciativas planejadas.
-
-### Executar com Bun
-
-- `bun install` é o fluxo padrão (o arquivo `bun.lock` deve ser versionado; use `bun install --frozen-lockfile` em CI).
-- `bun run dev:bun`, `bun run convex:dev:bun`, `bun run build:bun` e `bun run start:bun` já estão configurados; internamente executam `bun run --bun <script>` para usar o runtime do Bun sem abrir mão dos scripts existentes. O `cross-env` garante os valores esperados de `NODE_ENV` (`development`/`production`).
-- O bundler padrão é o Turbopack; se precisar comparar/debugar com webpack, use `bun run build:webpack`.
-- `bun test` utiliza o test runner do Bun. O teste de snapshot de screenshot é automaticamente ignorado quando o matcher não está disponível; testes de navegador completos continuam via `bun run test:browser` (Vitest + Playwright).
-
-<!-- ci: smoke test 3 -->
-
-## Diagnóstico de sessão da dispositivo (Desktop)
-
-- Quando o portal for aberto via app desktop, use a página `https://seu-app/portal/debug` para validar cookies e contexto:
-  - `/api/auth/get-session` deve idealmente mostrar `user.role = "machine"` (em alguns ambientes WebView pode retornar `null`, o que não é bloqueante).
-  - `/api/machines/session` deve retornar `200` com `assignedUserId/assignedUserEmail`.
-- O frontend agora preenche `machineContext` mesmo que `get-session` retorne `null`, e deriva o papel efetivo a partir desse contexto.
-- Se `machines/session` retornar `401/403`, revise CORS/credenciais e o fluxo de handshake documentados em `docs/OPERACAO-PRODUCAO.md`.
diff --git a/agents.md b/agents.md
index fcac12d..162fb24 100644
--- a/agents.md
+++ b/agents.md
@@ -1,214 +1,392 @@
-# Plano de Desenvolvimento — Sistema de Chamados  
+# Plano de Desenvolvimento - Sistema de Chamados
+
+## Meta imediata
+Construir o nucleo de tickets compartilhado entre web e desktop (Tauri), garantindo base solida para canais, SLAs e automacoes futuras.
 
-> **Diretriz máxima**: documentação, comunicação e respostas sempre em português brasileiro.
-
-## Contatos
+### Contato principal
 - **Esdras Renan** — monkeyesdras@gmail.com
+
+## Fase A - Fundamentos da plataforma
+1. **Scaffold e DX**
+   - Criar projeto Next.js (App Router) com Typescript, ESLint, Tailwind, shadcn/ui.
+   - Configurar alias de paths, lint/prettier opinativo.
+   - Ajustar `globals.css` para tokens de cor/tipografia conforme layout base.
+2. **Design system inicial**
+   - Importar componentes `dashboard-01` e `sidebar-01` via shadcn.
+   - Ajustar paleta (tons de cinza + destaque primario) e tipografia (Inter/Manrope).
+   - Implementar layout shell (sidebar + header) reutilizavel.
+3. **Autenticacao placeholder**
+   - Configurar stub de sessao (cookie + middleware) para navegacao protegida.
+
+### Status da fase
+- OK Scaffold Next.js + Tailwind + shadcn/ui criado em `web/`.
+- OK Layout base atualizado (sidebar, header, cards, grafico) com identidade da aplicacao.
+- OK Auth placeholder via cookie + middleware e bootstrap de usuario no Convex.
+
+## Fase B - Nucleo de tickets
+1. **Modelagem compartilhada**
+   - Definir esquema Prisma para Ticket, TicketEvent, User (minimo), Queue/View.
+   - Publicar Zod schemas/Types para uso no frontend.
+2. **Fluxo principal**
+   - Pagina `tickets` com tabela (TanStack) suportando filtros basicos.
+   - Pagina de ticket com timeline de eventos/comentarios (dados mockados).
+   - Implementar modo play preliminar (simula proxima tarefa da fila).
+3. **Mutations**
+   - Formulario de criacao/edicao com validacao.
+   - Comentarios publico/privado (UX + componentes).
+
+### Status parcial
+- OK `prisma/schema.prisma` criado com entidades centrais (User, Team, Ticket, Comment, Event, SLA).
+- OK Schemas Zod e mocks compartilhados em `src/lib/schemas` e `src/lib/mocks`.
+- OK Paginas `/tickets`, `/tickets/[id]` e `/play` prontas com componentes dedicados (filtros, tabela, timeline, modo play).
+- OK Integração com backend Convex (consultas/mutações + file storage). Prisma mantido apenas como referência.
+
+## Fase C - Servicos complementares (posterior)
+- SLAs (BullMQ + Redis), notificacoes, ingest de e-mail, portal cliente, etc.
+
+## Backlog imediato
+- [x] Expor portal do cliente com listagem de tickets filtrada por `viewerId` (Convex + UI)
+- [x] Completar painel administrativo (times, filas, campos e SLAs) com RBAC server/client
+- [ ] Finalizar sincronização Better Auth ↔ Convex para resets de senha e revogações automáticas de convites
+- [ ] Expandir suite de testes (UI + Convex) cobrindo guardas, relatórios e mapeadores críticos
+- [x] Implementar fluxo completo de convites (criação, envio, revogação e aceite) para administradores
+- [ ] Habilitar ações avançadas para agentes (edição de categorias, reassigação rápida) com as devidas permissões
+- [ ] Integrar campos personalizados e categorias dinâmicas nos formulários de criação/edição de tickets
 
-## Credenciais padrão (Better Auth)
-| Papel | Usuário | Senha |
-| --- | --- | --- |
-| Administrador | `admin@sistema.dev` | `admin123` |
-| Painel telão | `suporte@rever.com.br` | `agent123` |
-
-Os demais colaboradores reais são provisionados via **Convites & acessos**. Caso existam vestígios de dados demo, execute `node scripts/remove-legacy-demo-users.mjs` para limpá-los.
-
-> Execute `bun run auth:seed` após configurar `.env` para (re)criar os usuários acima (campos `SEED_USER_*` podem sobrescrever credenciais).
-
-## Backend Convex
-- Seeds de usuários/tickets demo: `convex/seed.ts`.
-- Para DEV: rode `bun run convex:dev:bun` e acesse `/dev/seed` uma vez para popular dados realistas.
-
-## Stack atual (18/12/2025)
-- **Next.js**: `16.0.10` (Turbopack por padrão; webpack fica como fallback).  
-  - Whitelist de domínios em `src/config/allowed-hosts.ts` é aplicada pelo `middleware.ts`.  
-- **React / React DOM**: `19.2.1`.
-- **Trilha de testes**: Vitest (`bun test`) sem modo watch por padrão (`--run --passWithNoTests`).  
-- **CI**: workflow `Quality Checks` (`.github/workflows/quality-checks.yml`) roda `bun install`, `bun run prisma:generate`, `bun run lint`, `bun test`, `bun run build:bun`. Variáveis críticas (`BETTER_AUTH_SECRET`, `NEXT_PUBLIC_APP_URL`, etc.) são definidas apenas no runner — não afetam a VPS.
-- **Disciplina pós-mudanças**: sempre que fizer alterações locais, rode **obrigatoriamente** `bun run lint`, `bun run build:bun` e `bun test` antes de entregar ou abrir PR. Esses comandos são mandatórios também para os agentes/automations, garantindo que o projeto continua íntegro.
-- **Deploy**: pipeline `ci-cd-web-desktop.yml` (runner self-hosted). Build roda com Bun 1.3 + Node 20. Web é publicado em `/home/renan/apps/sistema` e o Swarm aponta `sistema_web` para essa pasta.
-
-## Setup local (atualizado)
-1. `bun install`
-2. Copie `.env.example` → `.env.local`.  
-   - Principais variáveis para DEV:
-     ```
-     NODE_ENV=development
-     NEXT_PUBLIC_APP_URL=http://localhost:3000
-     BETTER_AUTH_URL=http://localhost:3000
-     BETTER_AUTH_SECRET=dev-only-long-random-string
-     NEXT_PUBLIC_CONVEX_URL=http://127.0.0.1:3210
-     DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
-     ```
-3. `bun run auth:seed`
-4. (Opcional) `bun run queues:ensure`
-5. `bun run convex:dev:bun`
-6. Em outro terminal: `bun run dev:bun`
-7. Acesse `http://localhost:3000` e valide login com os usuários padrão.
-
-### Banco de dados
-- Local (DEV): PostgreSQL local (ex.: `postgres:18`) com `DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados`.  
-- Produção: PostgreSQL no Swarm (serviço `postgres` em uso hoje; `postgres18` provisionado para migração). Migrations em PROD devem apontar para o `DATABASE_URL` ativo (ver `docs/OPERATIONS.md`).
-- Limpeza de legados: `node scripts/remove-legacy-demo-users.mjs` remove contas demo antigas (Cliente Demo, gestores fictícios etc.).
-
-### Verificações antes de PR/deploy
-```bash
-bun run lint
-bun test
-bun run build:bun
-```
-
-## Aplicativo Desktop (Tauri)
-- Código-fonte: `apps/desktop` (Tauri v2 + Vite + React 19).
-- URLs:
-  - Produção: `https://tickets.esdrasrenan.com.br`
-  - DEV: configure `apps/desktop/.env` (exemplo fornecido).
-- Comandos:
-  - `bun run --cwd apps/desktop tauri dev` — desenvolvimento (porta 1420).
-  - `bun run --cwd apps/desktop tauri build` — gera instaladores.
-- **Fluxo do agente**:
-  1. Coleta perfil da dispositivo (hostname, OS, MAC, seriais, métricas).
-  2. Provisiona via `POST /api/machines/register` usando `MACHINE_PROVISIONING_SECRET`, informando perfil de acesso (Colaborador/Gestor) + dados do colaborador.
-  3. Envia heartbeats periódicos (`/api/machines/heartbeat`) com inventário básico + estendido (discos SMART, GPUs, serviços, softwares, CPU window).
-  4. Realiza handshake em `APP_URL/machines/handshake?token=...&redirect=...` para receber cookies Better Auth + sessão (colaborador → `/portal`, gestor → `/dashboard`).
-  5. Token persistido no cofre do SO (Keyring); store guarda apenas metadados.
-  6. Envio manual de inventário via botão (POST `/api/machines/inventory`).
-  7. Updates automáticos: plugin `@tauri-apps/plugin-updater` consulta `latest.json` publicado nos releases do GitHub.
-- **Admin ▸ Dispositivos**: permite ajustar perfil/email associado, visualizar inventário completo e remover dispositivo.
-
-### Sessão "machine" no frontend
-- Ao autenticar como dispositivo, o front chama `/api/machines/session`, popula `machineContext` (assignedUser*, persona) e deriva role/`viewerId`.
-- Mesmo quando `get-session` é `null` na WebView, o portal utiliza `machineContext` para saber o colaborador/gestor logado.
-- UI remove opção "Sair" no menu do usuário quando detecta sessão de dispositivo.
-- `/portal/debug` exibe JSON de `get-session` e `machines/session` (útil para diagnosticar cookies/bearer).
-
-### Observações adicionais
-- Planejamos usar um cookie `desktop_shell` no futuro para diferenciar acessos do desktop vs navegador (não implementado).
-
-## Qualidade e testes
-- **Lint**: `bun run lint` (ESLint flat config).
-- **Testes unitários/integrados (Vitest)**:
-  - Cobertura atual inclui utilitários (`tests/*.test.ts`), rotas `/api/machines/*` e `sendSmtpMail`.
-  - Executar `bun test -- --watch` apenas quando precisar de modo interativo.
-- **Build**: `bun run build:bun` (`next build --turbopack`). Quando precisar do fallback oficial, rode `bun run build:webpack`.
-- **CI**: falhas mais comuns
-  - `ERR_BUN_LOCKFILE_OUTDATED`: confirme que o `bun.lock` foi regenerado (`bun install`) após alterar dependências, especialmente do app desktop.
-  - Variáveis Better Auth ausentes (`BETTER_AUTH_SECRET`): definidas no workflow (`Quality Checks`).
-  - Falha de host: confira `src/config/allowed-hosts.ts`; o middleware retorna 403 quando o domínio do Traefik não está listado.
-
-## Produção / Deploy
-- Runner self-hosted (VPS). Build roda fora de `/srv/apps/sistema` e rsync publica em `/home/renan/apps/sistema`.
-- Swarm: `stack.yml` monta `/home/renan/apps/sistema.current` → `/app` (via symlink).  
-- Para liberar novo release manualmente:
-  ```bash
-  ln -sfn /home/renan/apps/sistema.build.<novo> /home/renan/apps/sistema.current
-  docker service update --force sistema_web
-  ```
-- Resolver `P3009` (migration falhou) no PostgreSQL ativo:
-  ```bash
-  docker service scale sistema_web=0
-  docker run --rm -it --network traefik_public \
-    --env-file /home/renan/apps/sistema.current/.env \
-    -v /home/renan/apps/sistema.current:/app \
-    oven/bun:1 bash -lc "bun install --frozen-lockfile && bun x prisma migrate resolve --rolled-back <migration> && bun x prisma migrate deploy"
-  docker service scale sistema_web=1
-  ```
-
-## Estado do portal / app web
-- Autenticação Better Auth com `AuthGuard`.
-- Sidebar inferior agrega avatar, link para `/settings` e logout (oculto em sessões de dispositivo).
-- Formulários de ticket (novo/editar/comentários) usam editor rico + anexos; placeholders e validação PT-BR.
-- Relatórios e painéis utilizam `AppShell` + `SiteHeader`.
-- `usePersistentCompanyFilter` mantém filtro global de empresa em relatórios/admin.
-- Exportações CSV: backlog, canais, CSAT, SLA, horas (rotas `/api/reports/*.csv`).
-- PDF do ticket (`/api/tickets/[id]/export/pdf`).
-- Play interno/externo com métricas por tipo.
-- Admin > Empresas: cadastro + “Cliente avulso?”, horas contratadas, vínculos de usuários.
-- Admin > Usuários/Equipe:
-  - Abas separadas: "Equipe" (administradores e agentes) e "Usuários" (gestores e colaboradores).
-  - Multi‑seleção + ações em massa: excluir usuários, remover agentes de dispositivo e revogar convites pendentes.
-  - Filtros por papel, empresa e espaço (tenant) quando aplicável; busca unificada.
-  - Convites: campo "Espaço (ID interno)" removido da UI de geração.
-- Admin > Usuários: vincular colaborador à empresa.
-- Alertas enviados: acessível agora em Configurações → Administração do workspace (link direto para /admin/alerts). Removido da sidebar.
-- Dashboard: cards por fila e indicadores principais.
-
-## Fluxos suportados
-- **Equipe interna** (`admin`, `agent`, `collaborator`): cria/acompanha tickets, comenta, altera status/fila, gera relatórios.
-- **Gestores** (`manager`): visualizam tickets da empresa, comentam publicamente, acessam dashboards.
-- **Colaboradores** (`collaborator`): portal (`/portal`), tickets próprios, comentários públicos, editor rico, anexos.
-- **Sessão Dispositivo**: desktop registra heartbeat/inventário e redireciona colaborador/gestor ao portal apropriado com cookies válidos.
-
-### Correções recentes
-- Temporizador do ticket (atendimento em andamento): a UI passa a aplicar atualização otimista na abertura/pausa da sessão para que o tempo corrente não "salte" para minutos indevidos. O back‑end continua a fonte da verdade (total acumulado é reconciliado ao pausar).
-
-## Backlog recomendado
-1. E-mails automáticos quando uso de horas ≥ 90% do contratado.
-2. Ações rápidas (status/fila) diretamente na lista de tickets.
-3. Limites de anexos por tenant + monitoramento.
-4. Layout do PDF do ticket alinhado ao visual da aplicação.
-5. Experimentos com React Compiler (Next 16).
-
-## Referências rápidas
-- **Endpoints agent desktop**:
-  - `POST /api/machines/register`
-  - `POST /api/machines/heartbeat`
-  - `POST /api/machines/inventory`
-- **Relatórios XLSX**:
-  - Backlog: `/api/reports/backlog.xlsx?range=7d|30d|90d[&companyId=...]`
-  - Canais: `/api/reports/tickets-by-channel.xlsx?...`
-  - CSAT: `/api/reports/csat.xlsx?...`
-  - SLA: `/api/reports/sla.xlsx?...`
-  - Horas: `/api/reports/hours-by-client.xlsx?...`
-  - Inventário de dispositivos: `/api/reports/machines-inventory.xlsx?[companyId=...]`
-- **Docs complementares**:  
-  - `docs/DEV.md` — guia diário atualizado.  
-  - `docs/STATUS-2025-10-16.md` — snapshot do estado atual e backlog.  
-  - `docs/OPERATIONS.md` — runbook do Swarm.  
-  - `docs/admin-inventory-ui.md`, `docs/plano-app-desktop-maquinas.md` — detalhes do inventário/agente.
-
-## Regras de Codigo
-
-### Tooltips Nativos do Navegador
-
-**NAO use o atributo `title` em elementos HTML** (button, span, a, div, etc).
-
-O atributo `title` causa tooltips nativos do navegador que sao inconsistentes visualmente e nao seguem o design system da aplicacao.
-
-```tsx
-// ERRADO - causa tooltip nativo do navegador
-<button title="Remover item">
-  <Trash2 className="size-4" />
-</button>
-
-// CORRETO - sem tooltip nativo
-<button>
-  <Trash2 className="size-4" />
-</button>
-
-// CORRETO - se precisar de tooltip, use o componente Tooltip do shadcn/ui
-<Tooltip>
-  <TooltipTrigger asChild>
-    <button>
-      <Trash2 className="size-4" />
-    </button>
-  </TooltipTrigger>
-  <TooltipContent>Remover item</TooltipContent>
-</Tooltip>
-```
-
-**Excecoes:**
-- Props `title` de componentes customizados (CardTitle, DialogTitle, etc) sao permitidas pois nao geram tooltips nativos.
-
-### Acessibilidade
-
-Para manter acessibilidade em botoes apenas com icone, prefira usar `aria-label`:
-
-```tsx
-<button aria-label="Remover item">
-  <Trash2 className="size-4" />
-</button>
-```
+### Iniciativa atual — Autenticação real e personas
+- [x] Migrar placeholder para Better Auth + Prisma (handlers Next, cliente React e sync Convex).
+- [x] Expor roles (`admin`, `agent`, `customer`) e aplicar guardas (`requireUser/Staff/Admin/Customer`) no Convex.
+- [x] Ajustar middleware e componentes para usar `viewerId`/`actorId`, evitando vazamento de dados entre tenants.
+- [x] Criar portal do cliente para abertura/consulta de chamados e comentários públicos.
+- [x] Consolidar painel administrativo (times, filas, campos e SLAs) com UI protegida por RBAC completo.
+- [x] Entregar fluxo de convites Better Auth (criação, envio, revogação) e gerenciamento de agentes.
+- [ ] Unificar ciclo de vida de credenciais (reset de senha, expiração automática e reenvio de convites).
+
+## Proximas entregas sugeridas
+1. Consolidar onboarding/offboarding de agentes com resets de senha, reenvio automático e auditoria de convites Better Auth.
+2. Expor categorias, subcategorias e campos personalizados dinamicamente nas telas de criação/edição de tickets (web e desktop).
+3. Definir permissões intermediárias para agentes (edição limitada de categorias/campos) e refletir no Convex.
+4. Expandir relatórios operacionais (workSummary, métricas por canal/categoria) usando os novos campos personalizados.
+5. Automatizar pipeline CI (lint + vitest) integrando checagens obrigatórias antes de merge.
+
+## Acompanhamento
+Atualizar este arquivo a cada marco relevante (setup concluido, nucleo funcional, etc.).
 
 ---
-_Última atualização: 18/12/2025 (Next.js 16, build padrão com Turbopack e fallback webpack documentado)._ 
+
+# Guia do Projeto (para agentes e contribuidores)
+
+Este repositório foi atualizado para usar Convex como backend em tempo real para o núcleo de tickets. Abaixo, um guia prático conforme o padrão de AGENTS.md para orientar contribuições futuras.
+
+## Decisões técnicas atuais
+- Backend: Convex (funções + banco + storage) em `web/convex/`.
+  - Esquema: `web/convex/schema.ts`.
+  - Tickets API: `web/convex/tickets.ts` (list/getById/create/addComment/updateStatus/playNext).
+  - Upload de arquivos: `web/convex/files.ts` (Convex Storage).
+  - Filas: `web/convex/queues.ts` (resumo por fila).
+  - Seed/bootstrap: `web/convex/seed.ts`, `web/convex/bootstrap.ts`.
+- Autenticação: Better Auth + Prisma (SQLite) com roles (`admin`, `agent`, `customer`) sincronizadas com Convex
+  - Login: `web/src/app/login/page.tsx` + `web/src/components/login/login-form.tsx`
+  - Middleware e guards: `web/middleware.ts`, helpers em `web/src/lib/auth{,z, -server}.ts`
+  - Cliente React: `web/src/lib/auth-client.tsx` (sincroniza sessão Better Auth ↔ Convex, expõe helpers de role)
+- Frontend (Next.js + shadcn/ui)
+  - Páginas principais: `/tickets`, `/tickets/[id]`, `/tickets/new`, `/play`.
+  - UI ligada ao Convex com `convex/react`.
+  - Toasts: `sonner` via `Toaster` em `web/src/app/layout.tsx`.
+- Mapeamento/validação de dados
+  - Convex retorna datas como `number` (epoch). A UI usa `Date`.
+  - Sempre converter/validar via Zod em `web/src/lib/mappers/ticket.ts`.
+  - Não retornar `Date` a partir de funções do Convex.
+- Prisma: mantido apenas como referência de domínio (não é fonte de dados ativa).
+
+## Como rodar
+- Pré‑requisitos: Node LTS + pnpm.
+- Passos:
+  - `cd web && pnpm i`
+  - `pnpm convex:dev` (mantém gerando tipos e rodando backend dev)
+  - Criar `.env.local` com `NEXT_PUBLIC_CONVEX_URL=<url exibida pelo convex dev>`
+  - Em outro terminal: `pnpm dev`
+  - Login em `/login`; seed opcional em `/dev/seed`.
+
+## Convenções de código
+- Não use `Date` em payloads do Convex; use `number` (epoch ms).
+- Normalize dados no front via mappers Zod antes de renderizar.
+- UI com shadcn/ui; priorize componentes existentes e consistência visual.
+- Labels e mensagens em PT‑BR (status, timeline, toasts, etc.).
+- Atualizações otimistas com rollback em erro + toasts de feedback.
+- Comentários de supressão: prefira `@ts-expect-error` com justificativa curta para módulos gerados do Convex; evite `@ts-ignore`.
+
+## Estrutura útil
+- `web/convex/*` — API backend Convex.
+- `web/src/lib/mappers/*` — Conversores server→UI com Zod.
+- `web/src/components/tickets/*` — Tabela, filtros, detalhe, timeline, comentários, play.
+
+## Scripts (pnpm)
+- `pnpm convex:dev` — Convex (dev + geração de tipos)
+- `pnpm dev` — Next.js (App Router)
+- `pnpm build` / `pnpm start` — build/produção
+
+## Backlog imediato (próximos passos)
+- Form “Novo ticket” em Dialog shadcn + React Hook Form + Zod + toasts.
+- Atribuição/transferência de fila no detalhe (selects com update otimista).
+- Melhorias de layout adicionais no painel “Detalhes” (quebras, largura responsiva) e unificação de textos PT‑BR.
+- Testes unitários dos mapeadores com Vitest.
+
+## Checklist de PRs
+- [ ] Funções Convex retornam apenas tipos suportados (sem `Date`).
+- [ ] Dados validados/convertidos via Zod mappers antes da UI.
+- [ ] Textos/labels em PT‑BR.
+- [ ] Eventos de UI com feedback (toast) e rollback em erro.
+- [ ] Documentação atualizada se houver mudanças em fluxo/env.
+
+---
+
+## Próximas Entregas (Roadmap detalhado)
+
+1) UX/Visual (shadcn/ui)
+- Padronizar cartões em todas as telas (Play, Visualizações) com o mesmo padrão aplicado em Conversa/Detalhes/Timeline (bordas, sombra, paddings).
+- Aplicar microtipografia consistente: headings H1/H2, tracking, tamanhos, cores em PT‑BR.
+- Skeletons de carregamento nos principais painéis (lista de tickets, recentes, play next).
+- Melhorar tabela: estados hover/focus, ícones de canal, largura de colunas previsível e truncamento.
+
+2) Comentários e anexos
+- Dropzone também no “Novo ticket” (já implementado) com registro de comentário inicial e anexos.
+- Grid de anexos com miniaturas e legenda; manter atributo `download` com o nome original.
+- Preview em modal para imagens (feito) e suporte a múltiplas linhas no grid.
+- Botão para copiar link de arquivo (futuro, usar URL do storage).
+
+3) Timeline e eventos
+- Mensagens amigáveis em PT‑BR (feito para CREATED/STATUS/ASSIGNEE/QUEUE).
+- Incluir sempre `actorName`/`actorAvatar` no payload; evitar JSON cru na UI.
+- Exibir avatar e nome do ator nas entradas (parcialmente feito).
+
+4) Dados e camada Convex
+- Sempre retornar datas como `number` (epoch) e converter no front via mappers Zod.
+- Padronizar import do Convex com `@/convex/_generated/api` (alias criado).
+- Evitar `useQuery` com args vazios — proteger chamadas (gates) e, quando necessário, fallback de mock para IDs `ticket-*`.
+
+5) Autenticação / Sessão (placeholder)
+- Cookie `demoUser` e bootstrap de usuário no Convex (feito). Trocar por Auth.js/Clerk quando for o momento.
+
+6) Testes
+- Vitest configurado; adicionar casos para mapeadores (já iniciado) e smoke tests básicos de páginas.
+- Não usar Date em assertions de payload — sempre comparar epoch ou `instanceof Date` após mapeamento.
+
+7) Acessibilidade e internacionalização
+- Labels e mensagens 100% em PT‑BR; evitar termos como `QUEUE_CHANGED` na UI.
+- Navegação por teclado em Dialogs/Selects; aria-labels em botões de ação.
+
+8) Observabilidade (posterior)
+- Logs de evento estruturados no Convex; traces simples no client para ações críticas.
+
+---
+
+## Endpoints Convex (resumo)
+- `tickets.list({ tenantId, status?, priority?, channel?, queueId?, search?, limit? })`
+- `tickets.getById({ tenantId, id })`
+- `tickets.create({ tenantId, subject, summary?, priority, channel, queueId?, requesterId })`
+- `tickets.addComment({ ticketId, authorId, visibility, body, attachments?[] })`
+- `tickets.updateStatus({ ticketId, status, actorId })` — gera evento com `toLabel` e `actorName`.
+- `tickets.changeAssignee({ ticketId, assigneeId, actorId })` — gera evento com `assigneeName`.
+- `tickets.changeQueue({ ticketId, queueId, actorId })` — gera evento com `queueName`.
+- `tickets.playNext({ tenantId, queueId?, agentId })` — atribui ticket e registra evento.
+- `tickets.updatePriority({ ticketId, priority, actorId })` — altera prioridade e registra `PRIORITY_CHANGED`.
+- `tickets.remove({ ticketId, actorId })` — remove ticket, eventos e comentários (tenta excluir anexos do storage).
+- `queues.summary({ tenantId })`
+- `files.generateUploadUrl()` — usar via `useAction`.
+- `users.ensureUser({ tenantId, email, name, avatarUrl?, role?, teams? })`
+
+Observações:
+- Não retornar `Date` nas funções Convex; usar `number` e converter na UI com os mappers em `src/lib/mappers`.
+- Evitar passar `{}` para `useQuery` — args devem estar definidos ou a query não deve ser invocada.
+
+---
+
+## Padrões de Código
+- UI: shadcn/ui (Field, Dialog, Select, Badge, Table, Spinner) + Tailwind.
+- Dados: Zod para validação; mappers para converter server→UI (epoch→Date, null→undefined).
+- Texto: PT‑BR em labels, toasts e timeline.
+- UX: updates otimistas + toasts (status, assignee, fila, comentários).
+- Imports do Convex: sempre `@/convex/_generated/api`.
+
+---
+
+## Como abrir PR
+- Crie uma branch descritiva (ex.: `feat/tickets-attachments-grid`).
+- Preencha a descrição com: contexto, mudanças, como testar (pnpm scripts), screenshots quando útil.
+- Checklist:
+  - [ ] Sem `Date` no retorno Convex.
+  - [ ] Labels PT‑BR.
+  - [ ] Skeleton/Loading onde couber.
+  - [ ] Mappers atualizados se tocar em payloads.
+  - [ ] AGENTS.md atualizado se houver mudança de padrões.
+
+---
+
+## Atualizações recentes (dez/2025)
+
+- RBAC do Convex reforçado: `tickets.list`, `tickets.getById`, `workSummary` e mutações sensíveis (`changeQueue`, `updateCategories`, `startWork/pauseWork`, `updatePriority`) agora exigem `viewerId/actorId` e validam `requireStaff` com `tenantId`.
+- Componentes de tickets (tabela, painel de recentes, play next, cabeçalho/detalhe) passam a usar o contexto Better Auth para prover `viewerId`, com `useQuery` protegido por `"skip"` enquanto não há sessão.
+- Testes (`pnpm vitest run`) executados após as alterações para garantir regressão zero.
+
+## Progresso recente (mar/2025)
+
+Resumo do que foi implementado desde o último marco:
+
+- Rich text (Tiptap) com SSR seguro para comentários e descrição inicial do ticket
+  - Componente: `web/src/components/ui/rich-text-editor.tsx`
+  - Comentários: `web/src/components/tickets/ticket-comments.rich.tsx` (visibilidade Público/Interno, anexos tipados)
+  - Novo ticket (Dialog + Página): campos de descrição usam rich text; primeiro comentário é registrado quando houver conteúdo.
+- Tipagem estrita (remoção de `any`) no front e no Convex
+  - Uso consistente de `Id<>` e `Doc<>` (Convex) e schemas Zod (record tipado em v4).
+  - Queries `useQuery` com "skip" quando necessário; mapeadores atualizados.
+- Filtros server-side
+  - `tickets.list` agora escolhe o melhor índice (por `status`, `queueId` ou `tenant`) e só então aplica filtros complementares.
+- UI do detalhe do ticket (Header)
+  - Prioridade como dropdown-badge translúcida: `web/src/components/tickets/priority-select.tsx` (nova Convex `tickets.updatePriority`).
+  - Seleção de responsável com avatar no menu.
+  - Ação de exclusão com modal (ícones, confirmação): `web/src/components/tickets/delete-ticket-dialog.tsx` (Convex `tickets.remove`).
+- Correções e DX
+  - Tiptap: `immediatelyRender: false` + `setContent({ emitUpdate: false })` para evitar mismatch de hidratação.
+  - Validação de assunto no Dialog “Novo ticket” (trim + `setError`) para prevenir `ZodError` em runtime.
+
+Arquivos principais tocados:
+- Convex: `web/convex/schema.ts`, `web/convex/tickets.ts` (novas mutations + tipagem `Doc/Id`).
+- UI: `ticket-summary-header.tsx`, `ticket-detail-view.tsx`, `ticket-comments.rich.tsx`, `new-ticket-dialog.tsx`, `play-next-ticket-card.tsx`.
+- Tipos e mapeadores: `web/src/lib/schemas/ticket.ts`, `web/src/lib/mappers/ticket.ts`.
+
+## Guia de layout/UX aplicado
+
+- Header do ticket
+  - Ordem: `#ref` • PrioritySelect (badge) • Status (badge/select) • Ações (Excluir)
+  - Tipografia: título forte, resumo como texto auxiliar, metadados em texto pequeno.
+  - Combos de Categoria/ Subcategoria exibidos como selects dependentes com salvamento automático (sem botões dedicados).
+- Comentários
+  - Composer com rich text + Dropzone; seletor de visibilidade.
+  - Lista com avatar, nome, carimbo relativo e conteúdo rich text.
+- Prioridades (labels)
+  - LOW (cinza), MEDIUM (azul), HIGH (âmbar), URGENT (vermelho) — badge translúcida no trigger do select.
+
+## Próximos passos sugeridos (UI/Funcionais)
+
+Curto prazo (incremental):
+- [ ] Transformar Status em dropdown-badge (mesmo padrão de Prioridade).
+- [ ] Estados vazios com `Empty` (ícone, título, descrição, CTA) na lista de comentários e tabela.
+- [ ] Edição inline no header (Assunto/Resumo) com botões Reset/Salvar (mutations dedicadas).
+- [ ] Polir cards (bordas/padding/sombra) nas telas Play/Tickets para padronizar com Header/Conversa.
+
+Médio prazo:
+- [ ] Combobox (command) para responsável com busca.
+- [ ] Paginação/ordenção server-side em `tickets.list`.
+- [ ] Unificar mensagens de timeline e payloads (sempre `actorName`/`actorAvatar`).
+- [ ] Testes Vitest para mapeadores e smoke tests básicos das páginas.
+
+## Como validar manualmente
+- Rich text: comentar em `/tickets/[id]` com formatação, anexos e alternando visibilidade.
+- Prioridade: alterar no cabeçalho; observar evento de timeline e toasts.
+- Exclusão: acionar modal no cabeçalho e confirmar; conferir redirecionamento para `/tickets`.
+- Novo ticket: usar Dialog; assunto com menos de 3 chars deve bloquear submit com erro no campo.
+
+---
+
+## Atualizações recentes (abr/2025)
+
+Resumo do que foi integrado nesta rodada para o núcleo de tickets e UX:
+
+- Header do ticket
+  - Status como dropdown‑badge (padrão visual alinhado às badges existentes).
+  - Edição inline de Assunto/Resumo com Cancelar/Salvar e toasts.
+  - Ação de Play/Pause (toggle de atendimento) com eventos WORK_STARTED/WORK_PAUSED na timeline.
+  - Layout dos campos reorganizado: labels acima e controles abaixo (evita redundância do valor + dropdown lado a lado). 
+- Tabela e comentários
+  - Empty states padronizados com Empty + CTA de novo ticket.
+- Notificações
+  - Toaster centralizado no rodapé (bottom‑center) com estilo consistente.
+- Título do app
+  - Atualizado para “Sistema de chamados”.
+
+Backend Convex
+- 	ickets.updateSubject e 	ickets.updateSummary adicionadas para edição do cabeçalho.
+- 	ickets.toggleWork adicionada; campo opcional working no schema de 	ickets.
+
+Próximos passos sugeridos
+- Status dropdown‑badge também na tabela (edição rápida opcional com confirmação).
+- Combobox (command) para busca de responsável no select.
+- Tokens de cor: manter badges padrão do design atual; quando migração completa para paleta Rever estiver definida, aplicar via globals.css para herdar em todos os componentes.
+- Testes (Vitest): adicionar casos de mappers e smoke tests de páginas.
+
+Observações de codificação
+- Evitar `any`; usar TicketStatus/TicketPriority e Id<>/Doc<> do Convex.
+- Não retornar Date do Convex; sempre epoch (number) e converter via mappers Zod.
+
+## Atualizações recentes (out/2025)
+- Cabeçalho de ticket agora persiste automaticamente mudanças de categoria/subcategoria, mostrando toasts e bloqueando os selects enquanto a mutação é processada.
+- Normalização de nomes de fila/time aplicada também ao retorno de `tickets.playNext`, garantindo rótulos "Chamados"/"Laboratório" em todos os fluxos.
+- ESLint ignora `convex/_generated/**` e supressões migradas para `@ts-expect-error` com justificativa explícita.
+- Mutação `tickets.remove` não requer mais `actorId`; o diálogo de exclusão apenas envia `ticketId`.
+
+## Atualizações recentes (nov/2025)
+- Dialog de novo ticket redesenhado: duas colunas com botão “Criar” no cabeçalho, dropzone mais compacta, categorias primária/secundária empilhadas e rótulos explícitos.
+- Validação do assunto relaxada para evitar `ZodError` prematuro; verificação manual permanece na submissão.
+- Placeholder cinza claro "Escreva um comentário..." aplicado ao editor Tiptap e seção renomeada para “Comentários”.
+- Linhas da tabela de tickets agora são totalmente clicáveis (mouse e teclado), reforçando acessibilidade e atalho de navegação.
+- Toasts e layouts refinados para manter consistência entre criação, listagem e detalhe dos tickets.
+
+## Atualizações recentes (out/2025)
+- Tabela de tickets refinada com ícones de canal, prioridade ajustável inline e indicadores suavizados (fila/status/categoria) para reduzir ruído visual.
+- Definido plano de migração para Better Auth com RBAC (admin/agent/customer), portal do cliente e painel administrativo para filas/categorias/agentes.
+- Próximo passo: iniciar fase de implementação da autenticação real, substituindo middleware placeholder e alinhando Convex aos novos papéis.
+- Better Auth agora usa banco SQLite local (`db.sqlite`) e o schema Prisma foi migrado com sucesso via `pnpm exec prisma migrate dev --name init`.
+- Configuração do `postcss.config.mjs` corrigida para usar `@tailwindcss/postcss` como plugin executável, liberando a suíte do Vitest (`pnpm exec vitest run`).
+- Script `pnpm auth:seed` cria/atualiza o usuário inicial (`admin@sistema.dev` / `admin123`) usando `better-auth/crypto` para hash de senha.
+- Página de login refeita com layout em duas colunas (header + imagem lateral) e formulário integrado ao Better Auth (`LoginForm`).
+- Middleware atualizado aplica RBAC inicial (clientes direcionados ao portal, rotas `/admin` reservadas a administradores) e helpers de role expostos em `src/lib/authz.ts`; página `/portal` criada como placeholder do futuro autosserviço.
+
+## Próximos passos estratégicos
+
+### Produto / Experiência
+- [ ] Unificar revisão visual do modal de novo ticket com microinterações (estado de salvamento, validações inline).
+- [ ] Implementar filtros salváveis e quick actions na listagem (ex.: alterar status diretamente).
+- [ ] Exibir indicadores de anexos na tabela e nos cartões de “tickets recentes”.
+
+### Técnica
+- [ ] Corrigir configuração do `postcss.config.mjs` (plugin inválido impede execução do Vitest) e restaurar cobertura de testes automatizados.
+- [ ] Formalizar camada de autenticação (Auth.js ou Clerk) com refresh de sessão e proteção de rotas no Convex (`auth.getUserIdentity`).
+- [ ] Mapear RBAC inicial (admin/agente/visualização) e refletir nas mutations do Convex.
+- [ ] Configurar ambientes `staging`/`production` do Convex com variáveis (.env) versionadas via doppler/1Password.
+- [ ] Automatizar lint/test/build no CI (GitHub Actions) e bloquear merge sem execução.
+
+### Administrativa / Operacional
+- [ ] Inventariar acessos: quem possui permissão no Convex, GitHub e futuros serviços (Redis, email, armazenamento S3?).
+- [ ] Criar checklists de onboarding/offboarding de agentes (criação de usuário, associação a filas, provisionamento de avatar).
+- [ ] Definir plano de capacidade para armazenamento de anexos (quotas por tenant, política de retenção) e alertas.
+- [ ] Preparar mock de integrações externas (e-mail entrante, WhatsApp) para futuras etapas.
+- [ ] Documentar fluxo de suporte interno (quem revisa PRs, janelas de deploy, rollback).
+
+Manter este arquivo atualizado ao concluir cada item estratégico ou quando surgirem novas dependências administrativas.
+
+## Atualizações recentes (mai/2026)
+
+- Login corporativo refinado com instruções revisadas para primeiro acesso e mensagens de erro totalmente em PT-BR.
+- Script `pnpm auth:seed` executado para garantir o usuário administrador padrão (`admin@sistema.dev` / `admin123`).
+- Toast de autenticação inválida agora informa "E-mail ou senha inválidos", alinhando o feedback com o restante da interface.
+
+### Próximos passos imediatos
+- [ ] Implementar fluxo completo de convites (criação, expiração, revogação) integrado ao Better Auth e Convex.
+- [ ] Adicionar testes Vitest/E2E cobrindo dashboards, relatórios e guardas de RBAC no front.
+- [ ] Mapear permissões de edição avançada para agentes (categorias, campos rápidos) antes de liberar novas mutações.
+
+## Atualizações recentes (jun/2026)
+
+- RBAC do Convex reforçado em times, filas, campos, SLAs e relatórios; todas as chamadas exigem `viewerId`/`actorId` conforme o papel (admin ou staff).
+- Painel administrativo atualizado para consumir as novas assinaturas protegidas, com validações de sessão Better Auth e feedback de toasts.
+- Dashboard principal passou a exibir métricas reais via `reports.dashboardOverview` e séries históricas por canal com `reports.ticketsByChannel`.
+- Portal do cliente publicado com isolamento por `viewerId`, garantindo que clientes visualizem apenas seus chamados.
+
+## Atualizações recentes (ago/2026)
+
+- Convites Better Auth finalizados ponta a ponta: novos modelos Prisma, utilitários de servidor, rotas Next e tabela `userInvites` no Convex com sincronização e RBAC.
+- Painel administrativo reorganizado com `CategoriesManager`, permitindo CRUD completo de categorias e subcategorias, inclusive cadastro em lote na criação.
+- Campos personalizados de tickets agora são validados e persistidos no Convex (`tickets.customFields`) com normalização por tipo, `displayValue` e mapeamento seguro no frontend.
+- Consultas e componentes que consomem `queues.summary` passaram a enviar `viewerId`, eliminando erros de autorização na UI de tickets.
+- Suite de testes estendida com `invite-utils.test.ts` e configuração `vitest.setup.ts`, garantindo ambiente consistente com variáveis Better Auth.
diff --git a/apps/desktop/.env.example b/apps/desktop/.env.example
deleted file mode 100644
index ccc9808..0000000
--- a/apps/desktop/.env.example
+++ /dev/null
@@ -1,22 +0,0 @@
-# Ambiente local do App Desktop (Vite/Tauri)
-# Copie para `apps/desktop/.env` e ajuste.
-
-# URL da aplicação web (Next.js) que será carregada dentro do app desktop.
-# Em produção, o app já usa por padrão: https://tickets.esdrasrenan.com.br
-VITE_APP_URL=http://localhost:3000
-
-# Base da API (para as rotas /api/machines/*)
-# Se não definir, cai no mesmo valor de VITE_APP_URL
-VITE_API_BASE_URL=
-
-# RustDesk provisioning (opcionais; se vazios, o app usa o TOML padrão embutido)
-VITE_RUSTDESK_CONFIG_STRING=
-VITE_RUSTDESK_DEFAULT_PASSWORD=FMQ9MA>e73r.FI<b*34Vmx_8P
-
-# Assinatura Tauri (dev/CI). Em producao, pode sobrescrever por env seguro.
-TAURI_SIGNING_PRIVATE_KEY=dW50cnVzdGVkIGNvbW1lbnQ6IHJzaWduIGVuY3J5cHRlZCBzZWNyZXQga2V5ClJXUlRZMEl5WkhWOUtzd1BvV0ZlSjEvNzYwaHYxdEloNnV4cmZlNGhha1BNbmNtZEkrZ0FBQkFBQUFBQUFBQUFBQUlBQUFBQS9JbCtsd3VFbHN4empFRUNiU0dva1hKK3ZYUzE2S1V6Q1FhYkRUWGtGMTBkUmJodi9PaXVub3hEMisyTXJoYU5UeEdwZU9aMklacG9ualNWR1NaTm1PMVBpVXYrNTltZU1YOFdwYzdkOHd2STFTc0x4ZktpNXFENnFTdW0xNzY3WC9EcGlIRGFmK2c9Cg==
-TAURI_SIGNING_PRIVATE_KEY_PASSWORD=revertech
-
-# Opcional: IP do host para desenvolvimento com HMR fora do localhost
-# Ex.: 192.168.0.10
-TAURI_DEV_HOST=
diff --git a/apps/desktop/.gitignore b/apps/desktop/.gitignore
deleted file mode 100644
index a547bf3..0000000
--- a/apps/desktop/.gitignore
+++ /dev/null
@@ -1,24 +0,0 @@
-# Logs
-logs
-*.log
-npm-debug.log*
-yarn-debug.log*
-yarn-error.log*
-pnpm-debug.log*
-lerna-debug.log*
-
-node_modules
-dist
-dist-ssr
-*.local
-
-# Editor directories and files
-.vscode/*
-!.vscode/extensions.json
-.idea
-.DS_Store
-*.suo
-*.ntvs*
-*.njsproj
-*.sln
-*.sw?
diff --git a/apps/desktop/.vscode/extensions.json b/apps/desktop/.vscode/extensions.json
deleted file mode 100644
index 24d7cc6..0000000
--- a/apps/desktop/.vscode/extensions.json
+++ /dev/null
@@ -1,3 +0,0 @@
-{
-  "recommendations": ["tauri-apps.tauri-vscode", "rust-lang.rust-analyzer"]
-}
diff --git a/apps/desktop/README.md b/apps/desktop/README.md
deleted file mode 100644
index adc0d92..0000000
--- a/apps/desktop/README.md
+++ /dev/null
@@ -1,80 +0,0 @@
-# Sistema de Chamados — App Desktop (Tauri)
-
-Cliente desktop (Tauri v2 + Vite) que:
-- Coleta perfil/métricas da dispositivo via comandos Rust.
-- Registra a dispositivo com um código de provisionamento.
-- Envia heartbeat periódico ao backend (`/api/machines/heartbeat`).
-- Redireciona para a UI web do sistema após provisionamento.
-- Armazena o token da dispositivo com segurança no cofre do SO (Keyring).
- - Exibe abas de Resumo, Inventário, Diagnóstico e Configurações; permite “Enviar inventário agora”.
-
-## URLs e ambiente
-
-- Em produção, o app usa por padrão `https://tickets.esdrasrenan.com.br`.
-- Em desenvolvimento, use `apps/desktop/.env` (copiado do `.env.example`):
-
-```
-VITE_APP_URL=http://localhost:3000
-# Opcional: se vazio, usa o mesmo do APP_URL
-VITE_API_BASE_URL=
-```
-
-## Comandos
-
-- Dev (abre janela Tauri e Vite em 1420):
-  - `bun run --cwd apps/desktop tauri dev`
-- Build frontend (somente Vite):
-  - `bun run --cwd apps/desktop build`
-- Build executável (bundle):
-  - `bun run --cwd apps/desktop tauri build`
-
-Saída dos pacotes: `apps/desktop/src-tauri/target/release/bundle/`.
-
-### Windows (NSIS) — instalação e dados
-- Instalador NSIS com suporte a “perMachine” (Arquivos de Programas) e diretório customizável (ex.: `C:\Raven`).
-- Atalho é criado na Área de Trabalho apontando para o executável instalado.
-- Dados do app (token/config) ficam em AppData local do usuário (via `@tauri-apps/plugin-store` com `appLocalDataDir`).
-
-#### NSIS — Idiomas e modo de instalação
-- Idioma: o instalador inclui Português do Brasil e exibe seletor de idioma.
-  - Arquivo: `apps/desktop/src-tauri/tauri.conf.json:54` → `"displayLanguageSelector": true`
-  - Arquivo: `apps/desktop/src-tauri/tauri.conf.json:57` → `"languages": ["PortugueseBR"]`
-  - Comportamento: usa o idioma do SO; sem correspondência, cai no primeiro da lista.
-  - Referência de idiomas NSIS: NSIS “Language files/PortugueseBR”.
-- Modo de instalação: Program Files (requer elevação/UAC).
-  - Arquivo: `apps/desktop/src-tauri/tauri.conf.json:56` → `"installMode": "perMachine"`
-  - Alternativas: `"currentUser"` (padrão) ou `"both"` (usuário escolhe; exige UAC).
-
-
-Build rápido e leve em dev:
-```bash
-bun run --cwd apps/desktop tauri build --bundles nsis
-```
-
-Assinatura do updater (opcional em dev):
-```powershell
-$privB64 = '<COLE_SUA_CHAVE_PRIVADA_EM_BASE64>'
-$env:TAURI_SIGNING_PRIVATE_KEY = [Text.Encoding]::UTF8.GetString([Convert]::FromBase64String($privB64))
-$env:TAURI_SIGNING_PRIVATE_KEY_PASSWORD = 'SENHA_AQUI'
-bun run --cwd apps/desktop tauri build --bundles nsis
-```
-
-## Pré‑requisitos Tauri
-- Rust toolchain instalado.
-- Dependências nativas por SO (webkit2gtk no Linux, WebView2/VS Build Tools no Windows, Xcode CLT no macOS).
-  Consulte https://tauri.app/start/prerequisites/
-
-## Fluxo (resumo)
-1) Ao abrir, o app coleta o perfil da dispositivo e exibe um resumo.
-2) Informe o “código de provisionamento” (chave definida no servidor) e confirme.
-3) O servidor retorna um `machineToken`; o app salva e inicia o heartbeat.
-4) O app abre `APP_URL/machines/handshake?token=...` no WebView para autenticar a sessão na UI.
-5) Pelas abas, é possível revisar inventário local e disparar sincronização manual.
-
-## Segurança do token
-- O `machineToken` é salvo no cofre nativo do SO via plugin Keyring (Linux Secret Service, Windows Credential Manager, macOS Keychain).
-- O arquivo de preferências (`Store`) guarda apenas metadados não sensíveis (IDs, URLs, datas).
-
-## Suporte
-- Logs do Rust aparecem no console do Tauri (dev) e em stderr (release). Em caso de falha de rede, o app exibe alertas na própria UI.
-- Para alterar endpoints/domínios, use as variáveis de ambiente acima.
diff --git a/apps/desktop/docs/guia-ci-cd-web-desktop.md b/apps/desktop/docs/guia-ci-cd-web-desktop.md
deleted file mode 100644
index 2040ea2..0000000
--- a/apps/desktop/docs/guia-ci-cd-web-desktop.md
+++ /dev/null
@@ -1,461 +0,0 @@
-# Guia completo – CI/CD Web + Desktop
-
-> Este material detalha, passo a passo, como configurar o pipeline que entrega o front/backend (Next.js + Convex) e os instaladores do aplicativo Tauri, usando apenas uma VPS Linux (Ubuntu) e um computador/VM Windows. Siga na ordem sugerida e marque cada etapa conforme concluir.
-
----
-
-## 1. Visão geral rápida
-
-- Objetivo: ao fazer push na branch `main`, a VPS atualiza o site/backend. Ao criar uma tag `vX.Y.Z`, o app desktop é reconstruído, assinado e disponibilizado em `/updates` para auto-update.
-- Ferramentas principais:
-  - GitHub Actions com dois runners self-hosted (Linux e Windows).
-  - Docker Compose (ou scripts equivalentes) para subir Next.js/Convex na VPS.
-  - Tauri para build dos instaladores desktop.
-  - Nginx servindo arquivos estáticos de update.
-- Fluxo:
-  1. Desenvolvedor envia código para o GitHub.
-  2. Job **deploy** roda na própria VPS (runner Linux) e atualiza containers/processos.
-  3. Ao criar uma tag `v*.*.*`, job **desktop_release** roda no runner Windows, gera instaladores, assina e envia `latest.json` + binários para a VPS.
-
----
-
-## 2. Pré-requisitos obrigatórios
-
-1. Repositório GitHub com o código do projeto (`sistema-de-chamados`).
-2. VPS Ubuntu com:
-   - Acesso SSH com usuário sudo (ex.: `renan`).
-   - Docker + Docker Compose (ou ambiente que você desejar usar em produção).
-   - Nginx (ou outro servidor web capaz de servir `/updates` via HTTPS).
-3. Computador/VM Windows 10 ou 11 (64 bits) que ficará ligado durante os builds:
-   - Acesso administrador.
-   - Espaço livre para builds (mínimo 15 GB).
-4. Conta GitHub com permissão Admin no repositório (para registrar runners e secrets).
-5. SSH key dedicada para o pipeline acessar a VPS (não reaproveite a sua pessoal).
-
----
-
-## 3. Preparação do repositório
-
-1. Na raiz do projeto, confirme os caminhos usados pelo workflow:
-   - `APP_DIR`: diretório na VPS onde o código (ou docker-compose) ficará. Exemplo: `/srv/apps/sistema`.
-   - `VPS_UPDATES_DIR`: diretório público servido pelo Nginx. Exemplo: `/var/www/updates`.
-2. Garanta que o arquivo `apps/desktop/src-tauri/tauri.conf.json` será atualizado com:
-   - Chave pública do updater (`updater.pubkey`).
-   - URL do `latest.json` (por exemplo `https://seu-dominio.com/updates/latest.json`).
-   - Exemplo de bloco a adicionar mais tarde:
-     ```json5
-     "updater": {
-       "active": true,
-       "endpoints": ["https://seu-dominio.com/updates/latest.json"],
-       "pubkey": "FINGERPRINT_PUBLIC_KEY"
-     }
-     ```
-3. Crie (ou mantenha) um arquivo `.github/workflows/ci-cd-web-desktop.yml` para o workflow. O conteúdo será incluído na etapa 9 após todos os preparativos. Como você utiliza Docker Swarm com Portainer, já separe o `stack.yml` (ou compose compatível) que o workflow irá acionar.
-
----
-
-## 4. Ajustes iniciais na VPS (Ubuntu)
-
-1. Atualize pacotes:
-   ```bash
-   sudo apt update && sudo apt upgrade -y
-   ```
-2. Instale Docker (o Swarm usa o próprio engine; mantenha o plugin compose se quiser testar localmente):
-   ```bash
-   sudo apt install -y docker.io docker-compose-plugin
-   sudo systemctl enable docker
-   sudo usermod -aG docker $USER
-   ```
-   > Saia e entre novamente na sessão SSH para aplicar o grupo Docker.
-3. Se o Swarm ainda não estiver ativo, inicialize-o no nó manager:
-   ```bash
-   docker info | grep Swarm
-   # se retornar "inactive", rode:
-   sudo docker swarm init
-   ```
-4. Verifique o Portainer:
-   - Acesse o painel na porta configurada (padrão `https://seu-dominio:9443`).
-   - Confirme que o cluster Swarm está saudável e que o nó aparece como manager.
-5. Crie diretórios usados pelo deploy:
-   ```bash
-   sudo mkdir -p /srv/apps/sistema
-   sudo mkdir -p /var/www/updates
-   sudo chown -R $USER:$USER /srv/apps/sistema
-   sudo chown -R $USER:$USER /var/www/updates
-   ```
-6. (Opcional) Clone o repositório atual dentro de `/srv/apps/sistema` se você mantém arquivos como `stack.yml` ali:
-   ```bash
-   git clone git@github.com:SEU_USUARIO/sistema-de-chamados.git /srv/apps/sistema
-   ```
-7. Teste manualmente seu processo de deploy (Docker Swarm/Portainer ou scripts equivalentes) antes de automatizar. Exemplo via CLI:
-   ```bash
-   docker stack deploy --with-registry-auth -c stack.yml sistema
-   docker stack services sistema
-   ```
-   Se preferir Portainer, faça o deploy manual pelo painel para validar. Confirme que o site sobe corretamente e que `/var/www/updates` é servido pelo Nginx (ver etapa 7).
-
-8. Sobre o Convex:
-   - **Convex Cloud (recomendado):** apenas garanta que suas variáveis `NEXT_PUBLIC_CONVEX_URL` e `CONVEX_DEPLOYMENT` apontam para o deploy gerenciado. Não é necessário subir container.
-   - **Convex self-hosted:** inclua um serviço adicional no `stack.yml` (ex.: `convex`) com a imagem oficial (`ghcr.io/get-convex/convex:latest`). Configure volume para o diretório de dados e exponha a porta 3210 internamente. Atualize o Next.js para apontar para `http://convex:3210` dentro da rede do Swarm.
-
-9. Exemplo de `stack.yml` integrado (baseado no modelo que você já usa no Portainer):
-   ```yaml
-   version: "3.8"
-
-   services:
-     web:
-       image: ghcr.io/SEU_USUARIO/sistema-web:latest   # ajuste para a imagem real
-       deploy:
-         mode: replicated
-         replicas: 2
-         placement:
-           constraints:
-             - node.role == manager
-         resources:
-           limits:
-             cpus: "1.0"
-             memory: 1.5G
-         labels:
-           - traefik.enable=true
-           - traefik.http.routers.sistema.rule=Host(`app.seu-dominio.com.br`)
-           - traefik.http.routers.sistema.entrypoints=websecure
-           - traefik.http.routers.sistema.tls=true
-           - traefik.http.routers.sistema.tls.certresolver=le
-           - traefik.http.services.sistema.loadbalancer.server.port=3000
-       env_file:
-         - ./envs/web.env                       # variáveis do Next.js
-       networks:
-         - traefik_public
-         - sistema_network
-
-     convex:
-       image: ghcr.io/get-convex/convex:latest
-       deploy:
-         mode: replicated
-         replicas: 1
-         placement:
-           constraints:
-             - node.role == manager
-       command: ["start", "--port", "3210"]
-       volumes:
-         - convex_data:/convex/data
-       networks:
-         - sistema_network
-
-   networks:
-     traefik_public:
-       external: true
-     sistema_network:
-       external: false
-
-   volumes:
-     convex_data:
-       external: false
-   ```
-   - Adapte nomes das imagens (`web`, `convex`) e os labels do Traefik conforme seu ambiente.
-   - Caso use Portainer, faça upload desse arquivo na interface e execute o deploy da stack.
-
----
-
-## 5. Gerar chaves do updater Tauri
-
-1. Em qualquer dispositivo com Bun instalado (pode ser seu computador local):
-   ```bash
-   bun install
-   bun install --cwd apps/desktop
-   bun run --cwd apps/desktop tauri signer generate
-   ```
-2. O comando gera:
-   - Chave privada (`tauri.private.key`).
-   - Chave pública (`tauri.public.key`).
-3. Guarde os arquivos em local seguro. Você usará o conteúdo da chave privada nos secrets `TAURI_PRIVATE_KEY` e `TAURI_KEY_PASSWORD`. A chave pública vai no `tauri.conf.json`.
-4. Copie a chave pública para o arquivo `apps/desktop/src-tauri/tauri.conf.json` no bloco `"updater"` (conforme indicado na etapa 3).
-
----
-
-## 6. Configurar Nginx para servir as atualizações
-
-1. Certifique-se de ter um domínio apontando para a VPS e um certificado TLS válido (Let's Encrypt é suficiente).
-2. Crie (ou edite) o arquivo `/etc/nginx/sites-available/sistema-updates.conf` com algo semelhante:
-   ```nginx
-   server {
-     listen 80;
-     listen 443 ssl;
-     server_name seu-dominio.com;
-
-     # Configuração SSL (ajuste conforme seu certificado)
-     ssl_certificate /etc/letsencrypt/live/seu-dominio.com/fullchain.pem;
-     ssl_certificate_key /etc/letsencrypt/live/seu-dominio.com/privkey.pem;
-
-     location /updates/ {
-       alias /var/www/updates/;
-       autoindex off;
-       add_header Cache-Control "no-cache";
-     }
-   }
-   ```
-3. Crie o link simbólico e teste:
-   ```bash
-   sudo ln -s /etc/nginx/sites-available/sistema-updates.conf /etc/nginx/sites-enabled/
-   sudo nginx -t
-   sudo systemctl reload nginx
-   ```
-4. Verifique pelo navegador: `https://seu-dominio.com/updates/` deve listar vazio (ou mostrar erro 403 se o autoindex estiver desativado, o que é aceitável). Apenas confirme que não retorna 404.
-
----
-
-## 7. Registrar runner self-hosted na VPS (Linux)
-
-1. No GitHub, acesse o repositório → *Settings* → *Actions* → *Runners* → *New self-hosted runner*.
-2. Escolha Linux x64 e anote a URL e o token fornecidos.
-3. Na VPS, prepare um usuário dedicado (opcional, mas recomendado):
-   ```bash
-   sudo adduser --disabled-password --gecos "" actions
-   sudo usermod -aG docker actions
-   sudo su - actions
-   ```
-4. Baixe e instale o runner (substitua `<URL>` e `<TOKEN>`):
-   ```bash
-   mkdir actions-runner && cd actions-runner
-   curl -o actions-runner.tar.gz -L <URL>
-   tar xzf actions-runner.tar.gz
-   ./config.sh --url https://github.com/SEU_USUARIO/sistema-de-chamados \
-     --token <TOKEN> \
-     --labels "self-hosted,linux,vps"
-   ```
-5. Instale como serviço:
-   ```bash
-   sudo ./svc.sh install
-   sudo ./svc.sh start
-   ```
-6. Volte ao GitHub e confirme que o runner aparece como `online`.
-7. Teste executando um workflow simples (pode ser o pipeline de deploy após concluir todas as etapas). Lembre-se: o runner precisa ter permissão de escrita para `/srv/apps/sistema` e `/var/www/updates`.
-
----
-
-## 8. Registrar runner self-hosted no Windows
-
-1. Baixe e instale os pré-requisitos:
-   - Git para Windows.
-   - Bun 1.3+: instale via instalador oficial (`iwr https://bun.sh/install.ps1 | invoke-expression`) e garanta que `bun` esteja no `PATH`.
-   - Node.js 20 (opcional, caso precise rodar scripts em Node durante o build).
-   - Rust toolchain: https://rustup.rs (instale padrão).
-   - Visual Studio Build Tools (C++ build tools) ou `Desktop development with C++`.
-   - WebView2 Runtime (https://developer.microsoft.com/microsoft-edge/webview2/).
-2. Opcional: instale as dependências do Tauri rodando uma vez:
-   ```powershell
-   bun install
-   bun install --cwd apps/desktop
-   bun run --cwd apps/desktop tauri info
-   ```
-3. No GitHub → *Settings* → *Actions* → *Runners* → *New self-hosted runner* → escolha Windows x64 e copie URL/token.
-4. Em `C:\actions-runner` (recomendado):
-   ```powershell
-   mkdir C:\actions-runner
-   cd C:\actions-runner
-   Invoke-WebRequest -Uri <URL> -OutFile actions-runner.zip
-   Expand-Archive -Path actions-runner.zip -DestinationPath .
-   .\config.cmd --url https://github.com/SEU_USUARIO/sistema-de-chamados `
-     --token <TOKEN> `
-     --labels "self-hosted,windows,desktop"
-   ```
-5. Instale como serviço (PowerShell administrador):
-   ```powershell
-   .\svc install
-   .\svc start
-   ```
-6. Confirme no GitHub que o runner aparece como `online`.
-7. Mantenha a dispositivo ligada e conectada durante o período em que o workflow precisa rodar:
-   - Para releases desktop, o runner só precisa estar ligado enquanto o job `desktop_release` estiver em execução (crie a tag e aguarde o workflow terminar).
-   - Após a conclusão, você pode desligar o computador até a próxima release.
-8. Observação importante: o runner Windows pode ser sua dispositivo pessoal. Garanta apenas que:
-   - Você confia no código que será executado (o runner processa os jobs do repositório).
-   - O serviço do runner esteja ativo enquanto o workflow rodar (caso desligue o PC, as releases ficam na fila).
-   - Há espaço em disco suficiente e nenhuma política corporativa bloqueando a instalação dos pré-requisitos.
-
----
-
-## 9. Configurar secrets e variables no GitHub
-
-1. Acesse o repositório → *Settings* → *Secrets and variables* → *Actions*.
-2. Adicione os secrets:
-   - `VPS_HOST` → domínio ou IP da VPS.
-   - `VPS_USER` → usuário com acesso SSH (ex.: `renan`).
-   - `VPS_SSH_KEY` → conteúdo **completo** da chave privada gerada apenas para o pipeline (ver abaixo).
-   - `TAURI_PRIVATE_KEY` → conteúdo do arquivo `tauri.private.key`.
-   - `TAURI_KEY_PASSWORD` → senha informada ao gerar a chave (se deixou em branco, repita em branco aqui).
-3. Gerar chave SSH exclusiva para o pipeline (se ainda não fez):
-   ```bash
-   ssh-keygen -t ed25519 -C "github-actions@seu-dominio" -f ~/.ssh/github-actions
-   ```
-   - Suba o conteúdo de `~/.ssh/github-actions` (privada) para o secret `VPS_SSH_KEY`.
-   - Adicione a chave pública `~/.ssh/github-actions.pub` em `~/.ssh/authorized_keys` do usuário na VPS.
-4. Adicione **Environment variables** (opcional) para evitar editar o YAML:
-   - `APP_DIR` → `/srv/apps/sistema`
-   - `VPS_UPDATES_DIR` → `/var/www/updates`
-   (Se preferir, mantenha-as definidas direto no workflow.)
-
----
-
-## 10. Criar o workflow GitHub Actions
-
-1. No repositório, crie o arquivo `.github/workflows/ci-cd-web-desktop.yml` com o conteúdo:
-   ```yaml
-   name: CI/CD - Web + Desktop
-
-   on:
-     push:
-       branches: [ main ]
-     tags:
-       - "v*.*.*"
-
-   permissions:
-     contents: write
-
-   env:
-     VPS_UPDATES_DIR: /var/www/updates
-     APP_DIR: /srv/apps/sistema
-
-   jobs:
-     deploy:
-       name: Deploy Web/Backend (VPS)
-       runs-on: [self-hosted, linux, vps]
-       if: startsWith(github.ref, 'refs/heads/main')
-       steps:
-         - uses: actions/checkout@v4
-
-         - name: Setup Bun
-           uses: oven-sh/setup-bun@v1
-           with:
-             bun-version: 1.3.1
-
-        - name: Deploy stack (Docker Swarm)
-          working-directory: ${{ env.APP_DIR }}
-          run: |
-            # git pull origin main || true
-            # Atualize o arquivo stack.yml ou compose compatível antes do deploy.
-            docker stack deploy --with-registry-auth -c stack.yml sistema
-            docker stack services sistema
-
-     desktop_release:
-       name: Release Desktop (Tauri)
-       runs-on: [self-hosted, windows, desktop]
-       if: startsWith(github.ref, 'refs/tags/v')
-       steps:
-         - uses: actions/checkout@v4
-
-         - name: Setup Bun
-           uses: oven-sh/setup-bun@v1
-           with:
-             bun-version: 1.3.1
-
-         - name: Setup Rust toolchain
-           uses: dtolnay/rust-toolchain@stable
-
-         - name: Install deps
-           run: bun install --frozen-lockfile
-
-         - name: Build + Sign + Release (tauri-action)
-           uses: tauri-apps/tauri-action@v0
-           env:
-             TAURI_PRIVATE_KEY: ${{ secrets.TAURI_PRIVATE_KEY }}
-             TAURI_KEY_PASSWORD: ${{ secrets.TAURI_KEY_PASSWORD }}
-           with:
-             tagName: ${{ github.ref_name }}
-             releaseName: "Desktop ${{ github.ref_name }}"
-             releaseDraft: false
-             prerelease: false
-             updaterJsonKeepName: true
-
-         - name: Upload latest.json + bundles para VPS
-           uses: appleboy/scp-action@v0.1.7
-           with:
-             host: ${{ secrets.VPS_HOST }}
-             username: ${{ secrets.VPS_USER }}
-             key: ${{ secrets.VPS_SSH_KEY }}
-             source: |
-               **/bundle/**/latest.json
-               **/bundle/**/*
-             target: ${{ env.VPS_UPDATES_DIR }}
-             overwrite: true
-   ```
-2. Ajuste o bloco de deploy conforme seu processo (por exemplo, use `bun run build && pm2 restart` se não usar Docker ou substitua por chamada à API do Portainer caso faça o deploy por lá).
-3. Faça commit desse arquivo e suba para o GitHub (`git add .github/workflows/ci-cd-web-desktop.yml`, `git commit`, `git push`).
-
----
-
-## 11. Testar o pipeline
-
-1. **Teste do runner Linux:**
-   - Faça uma alteração simples na branch `main`.
-   - `git push origin main`.
-   - No GitHub, verifique o workflow → job `deploy`.
-   - Confirme via SSH na VPS (ex.: `docker stack services sistema`) ou pelo Portainer que os serviços foram atualizados.
-2. **Teste do runner Windows:**
-   - Atualize `apps/desktop/src-tauri/tauri.conf.json` com a chave pública e URL do updater.
-   - Faça commit e `git push`.
-   - Crie a tag: `git tag v1.0.0` → `git push origin v1.0.0`.
-   - Verifique no GitHub → job `desktop_release`.
-   - Após concluir, confira em `/var/www/updates` se existem `latest.json` e os instaladores gerados.
-3. Instale o app desktop (Windows, macOS ou Linux conforme artefatos) e abra-o:
-   - O aplicativo deve carregar a interface web apontando para sua URL.
-   - Ao publicar nova tag (ex.: `v1.0.1`), o app deve oferecer update automático.
-
----
-
-## 12. Rotina diária de uso
-
-1. Desenvolvimento comum:
-   - Trabalhe em branch própria.
-   - Abra PR para `main`.
-   - Ao fazer merge na `main`, o job `deploy` roda e publica a nova versão da stack no Swarm (visível no Portainer).
-2. Nova versão desktop:
-   - Ajuste o app, aumente o campo `version` no `tauri.conf.json`.
-   - `git commit` e `git push`.
-   - Crie tag `vX.Y.Z` e envie (`git tag v1.2.0`, `git push origin v1.2.0`).
-   - Aguarde a finalização do job `desktop_release`.
-   - Usuários recebem o update automático na próxima abertura.
-3. Renovação de certificado:
-   - Garanta que o certificado TLS usado pelo Nginx é renovado (p. ex. `certbot renew`).
-4. Manter runners:
-   - VPS: monitore serviço `actions.runner.*`. Reinicie se necessário (`sudo ./svc.sh restart`).
-   - Windows: mantenha dispositivo ligada e atualizada. Se o serviço parar, abra `services.msc` → `GitHub Actions Runner` → Start.
-
----
-
-## 13. Boas práticas e segurança
-
-- Proteja a chave privada do updater; trate como segredo de produção.
-- Use usuário dedicado na VPS para o runner e restrinja permissões apenas aos diretórios necessários.
-- Faça backup periódico de `/var/www/updates` (para poder servir instaladores antigos se necessário).
-- Nunca faça commit do arquivo `.env` nem das chaves privadas.
-- Atualize Docker, Node e Rust periodicamente.
-
----
-
-## 14. Solução de problemas comuns
-
-| Sintoma | Possível causa | Como corrigir |
-| --- | --- | --- |
-| Job `deploy` falha com “permission denied” | Runner não tem acesso ao diretório do app | Ajuste permissões (`sudo chown -R actions:actions /srv/apps/sistema`). |
-| Job `desktop_release` falha na etapa `tauri-action` | Toolchain incompleto no Windows | Reinstale Rust, WebView2 e componentes C++ do Visual Studio. |
-| Artefatos não chegam à VPS | Caminho incorreto ou chave SSH inválida | Verifique `VPS_HOST`, `VPS_USER`, `VPS_SSH_KEY` e se a pasta `/var/www/updates` existe. |
-| App não encontra update | URL ou chave pública divergente no `tauri.conf.json` | Confirme que `endpoints` bate com o domínio HTTPS e que `pubkey` é exatamente a chave pública gerada. |
-| Runner aparece offline no GitHub | Serviço parado ou dispositivo desligada | VPS: `sudo ./svc.sh status`; Windows: abra `Services` e reinicie o `GitHub Actions Runner`. |
-
----
-
-## 15. Checklist final de implantação
-
-1. [ ] VPS atualizada, Docker/Nginx funcionando.
-2. [ ] Diretórios `/srv/apps/sistema` e `/var/www/updates` criados com permissões corretas.
-3. [ ] Nginx servindo `https://seu-dominio.com/updates/`.
-4. [ ] Runner Linux registrado com labels `self-hosted,linux,vps`.
-5. [ ] Runner Windows registrado com labels `self-hosted,windows,desktop`.
-6. [ ] Chaves do updater Tauri geradas e chave pública no `tauri.conf.json`.
-7. [ ] Secrets e variables configurados no GitHub (`VPS_*`, `TAURI_*`).
-8. [ ] Workflow `.github/workflows/ci-cd-web-desktop.yml` criado e commitado.
-9. [ ] Deploy automático testado com push em `main`.
-10. [ ] Release desktop testada com tag `v1.0.0`.
-
-Com todos os itens marcados, o pipeline estará pronto para ser usado sempre que você fizer novas entregas.
diff --git a/apps/desktop/index.html b/apps/desktop/index.html
deleted file mode 100644
index cde96ca..0000000
--- a/apps/desktop/index.html
+++ /dev/null
@@ -1,14 +0,0 @@
-<!doctype html>
-<html lang="pt-BR">
-  <head>
-    <meta charset="UTF-8" />
-    <meta name="color-scheme" content="light" />
-    <link rel="stylesheet" href="/src/index.css" />
-    <meta name="viewport" content="width=device-width, initial-scale=1.0" />
-  <title>Raven — Agente Desktop</title>
-    <script type="module" src="/src/main.tsx" defer></script>
-  </head>
-  <body>
-    <div id="root"></div>
-  </body>
-</html>
diff --git a/apps/desktop/package.json b/apps/desktop/package.json
deleted file mode 100644
index 1c403b7..0000000
--- a/apps/desktop/package.json
+++ /dev/null
@@ -1,37 +0,0 @@
-{
-  "name": "appsdesktop",
-  "private": true,
-  "version": "0.1.0",
-  "type": "module",
-  "scripts": {
-    "dev": "vite",
-    "build": "tsc && vite build",
-    "preview": "vite preview",
-    "tauri": "node ./scripts/tauri-with-stub.mjs",
-    "gen:icon": "node ./scripts/build-icon.mjs",
-    "build:service": "cd service && cargo build --release",
-    "build:all": "bun run build:service && bun run tauri build"
-  },
-  "dependencies": {
-    "@radix-ui/react-scroll-area": "^1.2.3",
-    "@radix-ui/react-tabs": "^1.1.13",
-    "@tauri-apps/api": "^2.9.1",
-    "@tauri-apps/plugin-dialog": "^2.4.2",
-    "@tauri-apps/plugin-opener": "^2",
-    "@tauri-apps/plugin-process": "^2",
-    "@tauri-apps/plugin-store": "^2",
-    "@tauri-apps/plugin-updater": "^2",
-    "convex": "^1.31.0",
-    "lucide-react": "^0.544.0",
-    "react": "^19.0.0",
-    "react-dom": "^19.0.0"
-  },
-  "devDependencies": {
-    "@tauri-apps/cli": "^2",
-    "@vitejs/plugin-react": "^4.3.4",
-    "baseline-browser-mapping": "^2.9.2",
-    "png-to-ico": "^3.0.1",
-    "typescript": "~5.6.2",
-    "vite": "^6.0.3"
-  }
-}
diff --git a/apps/desktop/public/latest.json b/apps/desktop/public/latest.json
deleted file mode 100644
index 8faf2f3..0000000
--- a/apps/desktop/public/latest.json
+++ /dev/null
@@ -1,11 +0,0 @@
-{
-  "version": "0.1.6",
-  "notes": "Correções e melhorias do desktop",
-  "pub_date": "2025-10-14T12:00:00Z",
-  "platforms": {
-    "windows-x86_64": {
-      "signature": "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",
-      "url": "https://github.com/esdrasrenan/sistema-de-chamados/raw/main/apps/desktop/public/releases/Raven_0.1.6_x64-setup.exe"
-    }
-  }
-}
diff --git a/apps/desktop/public/logo-raven.png b/apps/desktop/public/logo-raven.png
deleted file mode 100644
index 62b264e..0000000
Binary files a/apps/desktop/public/logo-raven.png and /dev/null differ
diff --git a/apps/desktop/public/releases/Raven_0.1.6_x64-setup.exe b/apps/desktop/public/releases/Raven_0.1.6_x64-setup.exe
deleted file mode 100644
index 2d38474..0000000
Binary files a/apps/desktop/public/releases/Raven_0.1.6_x64-setup.exe and /dev/null differ
diff --git a/apps/desktop/public/releases/Raven_0.1.6_x64-setup.exe.sig b/apps/desktop/public/releases/Raven_0.1.6_x64-setup.exe.sig
deleted file mode 100644
index 3ce4efb..0000000
--- a/apps/desktop/public/releases/Raven_0.1.6_x64-setup.exe.sig
+++ /dev/null
@@ -1 +0,0 @@
-dW50cnVzdGVkIGNvbW1lbnQ6IHNpZ25hdHVyZSBmcm9tIHRhdXJpIHNlY3JldCBrZXkKUlVUd3ExU0FRQjRUR2NSSjRzSVhWSVhyU0dIMHlDMnJHMENpVkpVSWszUXVTMWRSWEkvMW1FUkFwa0Vsd2JvaVpqQk9mZ283MlFZaFl0UGNTK1ArOHI1WFgyVFFXOUwzL3dnPQp0cnVzdGVkIGNvbW1lbnQ6IHRpbWVzdGFtcDoxNzYwMzk5NTI3CWZpbGU6UmF2ZW5fMC4xLjVfeDY0LXNldHVwLmV4ZQpwd0MyLzNVVmQzbHordjQwZEdqaWRoVFBoL3VsZmhueDIvamRVNjQ0NDRUWUcrTThKMGk5NlpSTHVUZDlsYXU2TGgrY3VybnY5aDhweUg3WEZ5aHVCQT09Cg==
\ No newline at end of file
diff --git a/apps/desktop/scripts/build-icon.mjs b/apps/desktop/scripts/build-icon.mjs
deleted file mode 100644
index ffb3649..0000000
--- a/apps/desktop/scripts/build-icon.mjs
+++ /dev/null
@@ -1,38 +0,0 @@
-#!/usr/bin/env node
-import { promises as fs } from 'node:fs'
-import path from 'node:path'
-import pngToIco from 'png-to-ico'
-
-async function fileExists(p) {
-  try { await fs.access(p); return true } catch { return false }
-}
-
-async function main() {
-  const root = path.resolve(process.cwd(), 'src-tauri', 'icons')
-  // Inclua apenas tamanhos suportados pelo NSIS (até 256px).
-  // Evite 512px para não gerar ICO inválido para o instalador.
-  const candidates = [
-    'icon-256.png',        // preferencial
-    '128x128@2x.png',      // alias de 256
-    'icon-128.png',
-    'icon-64.png',
-    'icon-32.png',
-  ]
-  const sources = []
-  for (const name of candidates) {
-    const p = path.join(root, name)
-    if (await fileExists(p)) sources.push(p)
-  }
-  if (sources.length === 0) {
-    console.error('[gen:icon] Nenhuma imagem base encontrada em src-tauri/icons')
-    process.exit(1)
-  }
-
-  console.log('[gen:icon] Gerando icon.ico a partir de:', sources.map((s) => path.basename(s)).join(', '))
-  const buffer = await pngToIco(sources)
-  const outPath = path.join(root, 'icon.ico')
-  await fs.writeFile(outPath, buffer)
-  console.log('[gen:icon] Escrito:', outPath)
-}
-
-main().catch((err) => { console.error(err); process.exit(1) })
diff --git a/apps/desktop/scripts/generate_icon_assets.py b/apps/desktop/scripts/generate_icon_assets.py
deleted file mode 100644
index 73b0eec..0000000
--- a/apps/desktop/scripts/generate_icon_assets.py
+++ /dev/null
@@ -1,237 +0,0 @@
-#!/usr/bin/env python3
-"""
-Generate icon PNGs/ICO for the desktop installer using the high-resolution Raven artwork.
-
-The script reads the square logo (`logo-raven-fund-azul.png`) and resizes it to the
-target sizes with a simple bilinear filter implemented with the Python standard library,
-avoiding additional dependencies.
-"""
-
-from __future__ import annotations
-
-import math
-import struct
-import zlib
-from binascii import crc32
-from pathlib import Path
-
-ICON_DIR = Path(__file__).resolve().parents[1] / "src-tauri" / "icons"
-BASE_IMAGE = ICON_DIR / "logo-raven-fund-azul.png"
-TARGET_SIZES = [32, 64, 128, 256, 512]
-
-
-def read_png(path: Path) -> tuple[int, int, list[list[tuple[int, int, int, int]]]]:
-  data = path.read_bytes()
-  if not data.startswith(b"\x89PNG\r\n\x1a\n"):
-    raise ValueError(f"{path} is not a PNG")
-  pos = 8
-  width = height = bit_depth = color_type = None
-  compressed_parts = []
-  while pos < len(data):
-    length = struct.unpack(">I", data[pos : pos + 4])[0]
-    pos += 4
-    ctype = data[pos : pos + 4]
-    pos += 4
-    chunk = data[pos : pos + length]
-    pos += length
-    pos += 4  # CRC
-    if ctype == b"IHDR":
-      width, height, bit_depth, color_type, _, _, _ = struct.unpack(">IIBBBBB", chunk)
-      if bit_depth != 8 or color_type not in (2, 6):
-        raise ValueError("Only 8-bit RGB/RGBA PNGs are supported")
-    elif ctype == b"IDAT":
-      compressed_parts.append(chunk)
-    elif ctype == b"IEND":
-      break
-  if width is None or height is None or bit_depth is None or color_type is None:
-    raise ValueError("PNG missing IHDR chunk")
-
-  raw = zlib.decompress(b"".join(compressed_parts))
-  bpp = 4 if color_type == 6 else 3
-  stride = width * bpp
-  rows = []
-  idx = 0
-  prev = bytearray(stride)
-  for _ in range(height):
-    filter_type = raw[idx]
-    idx += 1
-    row = bytearray(raw[idx : idx + stride])
-    idx += stride
-    if filter_type == 1:
-      for i in range(stride):
-        left = row[i - bpp] if i >= bpp else 0
-        row[i] = (row[i] + left) & 0xFF
-    elif filter_type == 2:
-      for i in range(stride):
-        row[i] = (row[i] + prev[i]) & 0xFF
-    elif filter_type == 3:
-      for i in range(stride):
-        left = row[i - bpp] if i >= bpp else 0
-        up = prev[i]
-        row[i] = (row[i] + ((left + up) // 2)) & 0xFF
-    elif filter_type == 4:
-      for i in range(stride):
-        left = row[i - bpp] if i >= bpp else 0
-        up = prev[i]
-        up_left = prev[i - bpp] if i >= bpp else 0
-        p = left + up - up_left
-        pa = abs(p - left)
-        pb = abs(p - up)
-        pc = abs(p - up_left)
-        if pa <= pb and pa <= pc:
-          pr = left
-        elif pb <= pc:
-          pr = up
-        else:
-          pr = up_left
-        row[i] = (row[i] + pr) & 0xFF
-    elif filter_type not in (0,):
-      raise ValueError(f"Unsupported PNG filter type {filter_type}")
-    rows.append(bytes(row))
-    prev[:] = row
-
-  pixels: list[list[tuple[int, int, int, int]]] = []
-  for row in rows:
-    if color_type == 6:
-      pixels.append([tuple(row[i : i + 4]) for i in range(0, len(row), 4)])
-    else:
-      pixels.append([tuple(row[i : i + 3] + b"\xff") for i in range(0, len(row), 3)])
-  return width, height, pixels
-
-
-def write_png(path: Path, width: int, height: int, pixels: list[list[tuple[int, int, int, int]]]) -> None:
-  raw = bytearray()
-  for row in pixels:
-    raw.append(0)  # filter type 0
-    for r, g, b, a in row:
-      raw.extend((r & 0xFF, g & 0xFF, b & 0xFF, a & 0xFF))
-  compressed = zlib.compress(raw, level=9)
-
-  def chunk(name: bytes, payload: bytes) -> bytes:
-    return (
-      struct.pack(">I", len(payload))
-      + name
-      + payload
-      + struct.pack(">I", crc32(name + payload) & 0xFFFFFFFF)
-    )
-
-  ihdr = struct.pack(">IIBBBBB", width, height, 8, 6, 0, 0, 0)
-  out = bytearray(b"\x89PNG\r\n\x1a\n")
-  out += chunk(b"IHDR", ihdr)
-  out += chunk(b"IDAT", compressed)
-  out += chunk(b"IEND", b"")
-  path.write_bytes(out)
-
-
-def bilinear_sample(pixels: list[list[tuple[int, int, int, int]]], x: float, y: float) -> tuple[int, int, int, int]:
-  height = len(pixels)
-  width = len(pixels[0])
-  x = min(max(x, 0.0), width - 1.0)
-  y = min(max(y, 0.0), height - 1.0)
-  x0 = int(math.floor(x))
-  y0 = int(math.floor(y))
-  x1 = min(x0 + 1, width - 1)
-  y1 = min(y0 + 1, height - 1)
-  dx = x - x0
-  dy = y - y0
-
-  def lerp(a: float, b: float, t: float) -> float:
-    return a + (b - a) * t
-
-  result = []
-  for channel in range(4):
-    c00 = pixels[y0][x0][channel]
-    c10 = pixels[y0][x1][channel]
-    c01 = pixels[y1][x0][channel]
-    c11 = pixels[y1][x1][channel]
-    top = lerp(c00, c10, dx)
-    bottom = lerp(c01, c11, dx)
-    result.append(int(round(lerp(top, bottom, dy))))
-  return tuple(result)
-
-
-def resize_image(pixels: list[list[tuple[int, int, int, int]]], target: int) -> list[list[tuple[int, int, int, int]]]:
-  src_height = len(pixels)
-  src_width = len(pixels[0])
-  scale = min(target / src_width, target / src_height)
-  dest_width = max(1, int(round(src_width * scale)))
-  dest_height = max(1, int(round(src_height * scale)))
-  offset_x = (target - dest_width) // 2
-  offset_y = (target - dest_height) // 2
-
-  background = (0, 0, 0, 0)
-  canvas = [[background for _ in range(target)] for _ in range(target)]
-
-  for dy in range(dest_height):
-    src_y = (dy + 0.5) / scale - 0.5
-    for dx in range(dest_width):
-      src_x = (dx + 0.5) / scale - 0.5
-      canvas[offset_y + dy][offset_x + dx] = bilinear_sample(pixels, src_x, src_y)
-  return canvas
-
-
-def build_ico(output: Path, png_paths: list[Path]) -> None:
-  entries = []
-  offset = 6 + 16 * len(png_paths)
-  for path in png_paths:
-    data = path.read_bytes()
-    width, height, _ = read_png(path)
-    entries.append(
-      {
-        "width": width if width < 256 else 0,
-        "height": height if height < 256 else 0,
-        "size": len(data),
-        "offset": offset,
-        "payload": data,
-      }
-    )
-    offset += len(data)
-
-  header = struct.pack("<HHH", 0, 1, len(entries))
-  body = bytearray(header)
-  for entry in entries:
-    body.extend(
-      struct.pack(
-        "<BBBBHHII",
-        entry["width"],
-        entry["height"],
-        0,
-        0,
-        1,
-        32,
-        entry["size"],
-        entry["offset"],
-      )
-    )
-  for entry in entries:
-    body.extend(entry["payload"])
-  output.write_bytes(body)
-
-
-def main() -> None:
-  width, height, pixels = read_png(BASE_IMAGE)
-  if width != height:
-    raise ValueError("Base icon must be square")
-
-  generated: list[Path] = []
-  for size in TARGET_SIZES:
-    resized = resize_image(pixels, size)
-    out_path = ICON_DIR / f"icon-{size}.png"
-    write_png(out_path, size, size, resized)
-    generated.append(out_path)
-    print(f"Generated {out_path} ({size}x{size})")
-
-  largest = max(generated, key=lambda p: int(p.stem.split("-")[-1]))
-  (ICON_DIR / "icon.png").write_bytes(largest.read_bytes())
-
-  ico_sources = sorted(
-    [p for p in generated if int(p.stem.split("-")[-1]) <= 256],
-    key=lambda p: int(p.stem.split("-")[-1]),
-  )
-  build_ico(ICON_DIR / "icon.ico", ico_sources)
-  print("icon.ico rebuilt.")
-
-
-if __name__ == "__main__":
-  main()
-
diff --git a/apps/desktop/scripts/png_to_bmp.py b/apps/desktop/scripts/png_to_bmp.py
deleted file mode 100644
index cc5c11e..0000000
--- a/apps/desktop/scripts/png_to_bmp.py
+++ /dev/null
@@ -1,239 +0,0 @@
-#!/usr/bin/env python3
-"""
-Utility script to convert a PNG file (non-interlaced, 8-bit RGBA/RGB)
-into a 24-bit BMP with optional letterboxing resize.
-
-The script is intentionally lightweight and relies only on Python's
-standard library so it can run in constrained build environments.
-"""
-
-from __future__ import annotations
-
-import argparse
-import struct
-import sys
-import zlib
-from pathlib import Path
-
-
-PNG_SIGNATURE = b"\x89PNG\r\n\x1a\n"
-
-
-def parse_png(path: Path):
-  data = path.read_bytes()
-  if not data.startswith(PNG_SIGNATURE):
-    raise ValueError("Input is not a PNG file")
-
-  idx = len(PNG_SIGNATURE)
-  width = height = bit_depth = color_type = None
-  compressed = bytearray()
-  interlaced = False
-
-  while idx < len(data):
-    if idx + 8 > len(data):
-      raise ValueError("Corrupted PNG (unexpected EOF)")
-    length = struct.unpack(">I", data[idx : idx + 4])[0]
-    idx += 4
-    chunk_type = data[idx : idx + 4]
-    idx += 4
-    chunk_data = data[idx : idx + length]
-    idx += length
-    crc = data[idx : idx + 4]  # noqa: F841 - crc skipped (validated by reader)
-    idx += 4
-
-    if chunk_type == b"IHDR":
-      width, height, bit_depth, color_type, compression, filter_method, interlace = struct.unpack(
-        ">IIBBBBB", chunk_data
-      )
-      if compression != 0 or filter_method != 0:
-        raise ValueError("Unsupported PNG compression/filter method")
-      interlaced = interlace != 0
-    elif chunk_type == b"IDAT":
-      compressed.extend(chunk_data)
-    elif chunk_type == b"IEND":
-      break
-
-  if interlaced:
-    raise ValueError("Interlaced PNGs are not supported by this script")
-  if bit_depth != 8:
-    raise ValueError(f"Unsupported bit depth: {bit_depth}")
-  if color_type not in (2, 6):
-    raise ValueError(f"Unsupported color type: {color_type}")
-
-  raw = zlib.decompress(bytes(compressed))
-  bytes_per_pixel = 3 if color_type == 2 else 4
-  stride = width * bytes_per_pixel
-  expected = (stride + 1) * height
-  if len(raw) != expected:
-    raise ValueError("Corrupted PNG data")
-
-  # Apply PNG scanline filters
-  image = bytearray(width * height * 4)  # Force RGBA output
-  prev_row = [0] * (stride)
-
-  def paeth(a, b, c):
-    p = a + b - c
-    pa = abs(p - a)
-    pb = abs(p - b)
-    pc = abs(p - c)
-    if pa <= pb and pa <= pc:
-      return a
-    if pb <= pc:
-      return b
-    return c
-
-  out_idx = 0
-  for y in range(height):
-    offset = y * (stride + 1)
-    filter_type = raw[offset]
-    row = bytearray(raw[offset + 1 : offset + 1 + stride])
-    if filter_type == 1:  # Sub
-      for i in range(stride):
-        left = row[i - bytes_per_pixel] if i >= bytes_per_pixel else 0
-        row[i] = (row[i] + left) & 0xFF
-    elif filter_type == 2:  # Up
-      for i in range(stride):
-        row[i] = (row[i] + prev_row[i]) & 0xFF
-    elif filter_type == 3:  # Average
-      for i in range(stride):
-        left = row[i - bytes_per_pixel] if i >= bytes_per_pixel else 0
-        up = prev_row[i]
-        row[i] = (row[i] + ((left + up) >> 1)) & 0xFF
-    elif filter_type == 4:  # Paeth
-      for i in range(stride):
-        left = row[i - bytes_per_pixel] if i >= bytes_per_pixel else 0
-        up = prev_row[i]
-        up_left = prev_row[i - bytes_per_pixel] if i >= bytes_per_pixel else 0
-        row[i] = (row[i] + paeth(left, up, up_left)) & 0xFF
-    elif filter_type != 0:
-      raise ValueError(f"Unsupported PNG filter type: {filter_type}")
-
-    # Convert to RGBA
-    for x in range(width):
-      if color_type == 2:
-        r, g, b = row[x * 3 : x * 3 + 3]
-        a = 255
-      else:
-        r, g, b, a = row[x * 4 : x * 4 + 4]
-      image[out_idx : out_idx + 4] = bytes((r, g, b, a))
-      out_idx += 4
-
-    prev_row = list(row)
-
-  return width, height, image
-
-
-def resize_with_letterbox(image, width, height, target_w, target_h, background, scale_factor=1.0):
-  if width == target_w and height == target_h and abs(scale_factor - 1.0) < 1e-6:
-    return image, width, height
-
-  bg_r, bg_g, bg_b = background
-  base_scale = min(target_w / width, target_h / height)
-  base_scale *= scale_factor
-  base_scale = max(base_scale, 1 / max(width, height))  # avoid zero / collapse
-  scaled_w = max(1, int(round(width * base_scale)))
-  scaled_h = max(1, int(round(height * base_scale)))
-
-  output = bytearray(target_w * target_h * 4)
-  # Fill background
-  for i in range(0, len(output), 4):
-    output[i : i + 4] = bytes((bg_r, bg_g, bg_b, 255))
-
-  offset_x = (target_w - scaled_w) // 2
-  offset_y = (target_h - scaled_h) // 2
-
-  for y in range(scaled_h):
-    src_y = min(height - 1, int(round(y / base_scale)))
-    for x in range(scaled_w):
-      src_x = min(width - 1, int(round(x / base_scale)))
-      src_idx = (src_y * width + src_x) * 4
-      dst_idx = ((y + offset_y) * target_w + (x + offset_x)) * 4
-      output[dst_idx : dst_idx + 4] = image[src_idx : src_idx + 4]
-
-  return output, target_w, target_h
-
-
-def blend_to_rgb(image):
-  rgb = bytearray(len(image) // 4 * 3)
-  for i in range(0, len(image), 4):
-    r, g, b, a = image[i : i + 4]
-    if a == 255:
-      rgb[(i // 4) * 3 : (i // 4) * 3 + 3] = bytes((b, g, r))  # BMP stores BGR
-    else:
-      alpha = a / 255.0
-      bg = (255, 255, 255)
-      rr = int(round(r * alpha + bg[0] * (1 - alpha)))
-      gg = int(round(g * alpha + bg[1] * (1 - alpha)))
-      bb = int(round(b * alpha + bg[2] * (1 - alpha)))
-      rgb[(i // 4) * 3 : (i // 4) * 3 + 3] = bytes((bb, gg, rr))
-  return rgb
-
-
-def write_bmp(path: Path, width: int, height: int, rgb: bytearray):
-  row_stride = (width * 3 + 3) & ~3  # align to 4 bytes
-  padding = row_stride - width * 3
-  pixel_data = bytearray()
-
-  for y in range(height - 1, -1, -1):
-    start = y * width * 3
-    end = start + width * 3
-    pixel_data.extend(rgb[start:end])
-    if padding:
-      pixel_data.extend(b"\0" * padding)
-
-  file_size = 14 + 40 + len(pixel_data)
-  header = struct.pack("<2sIHHI", b"BM", file_size, 0, 0, 14 + 40)
-  dib_header = struct.pack(
-    "<IIIHHIIIIII",
-    40,  # header size
-    width,
-    height,
-    1,  # planes
-    24,  # bits per pixel
-    0,  # compression
-    len(pixel_data),
-    2835,  # horizontal resolution (px/m ~72dpi)
-    2835,  # vertical resolution
-    0,
-    0,
-  )
-
-  path.write_bytes(header + dib_header + pixel_data)
-
-
-def main():
-  parser = argparse.ArgumentParser(description=__doc__)
-  parser.add_argument("input", type=Path)
-  parser.add_argument("output", type=Path)
-  parser.add_argument("--width", type=int, help="Target width (px)")
-  parser.add_argument("--height", type=int, help="Target height (px)")
-  parser.add_argument(
-    "--scale",
-    type=float,
-    default=1.0,
-    help="Optional multiplier applied to the fitted image size (e.g. 0.7 adds padding).",
-  )
-  parser.add_argument(
-    "--background",
-    type=str,
-    default="FFFFFF",
-    help="Background hex color used for transparent pixels (default: FFFFFF)",
-  )
-  args = parser.parse_args()
-
-  try:
-    width, height, image = parse_png(args.input)
-    if args.width and args.height:
-      bg = tuple(int(args.background[i : i + 2], 16) for i in (0, 2, 4))
-      image, width, height = resize_with_letterbox(
-        image, width, height, args.width, args.height, bg, max(args.scale, 0.05)
-      )
-    rgb = blend_to_rgb(image)
-    write_bmp(args.output, width, height, rgb)
-  except Exception as exc:  # noqa: BLE001
-    print(f"Error: {exc}", file=sys.stderr)
-    sys.exit(1)
-
-
-if __name__ == "__main__":
-  main()
diff --git a/apps/desktop/scripts/pngs_to_ico.py b/apps/desktop/scripts/pngs_to_ico.py
deleted file mode 100644
index 6eb649e..0000000
--- a/apps/desktop/scripts/pngs_to_ico.py
+++ /dev/null
@@ -1,80 +0,0 @@
-#!/usr/bin/env python3
-"""
-Utility to build an .ico file from a list of PNGs of different sizes.
-
-Uses only Python's standard library so it can run in restricted environments.
-"""
-
-from __future__ import annotations
-
-import argparse
-import struct
-from pathlib import Path
-
-
-PNG_SIGNATURE = b"\x89PNG\r\n\x1a\n"
-
-
-def read_png_dimensions(data: bytes) -> tuple[int, int]:
-  if not data.startswith(PNG_SIGNATURE):
-    raise ValueError("All inputs must be PNG files.")
-  width, height = struct.unpack(">II", data[16:24])
-  return width, height
-
-
-def build_icon(png_paths: list[Path], output: Path) -> None:
-  png_data = [p.read_bytes() for p in png_paths]
-  entries = []
-  offset = 6 + 16 * len(png_data)  # icon header + entries
-
-  for data in png_data:
-    width, height = read_png_dimensions(data)
-    entry = {
-      "width": width if width < 256 else 0,
-      "height": height if height < 256 else 0,
-      "colors": 0,
-      "reserved": 0,
-      "planes": 1,
-      "bit_count": 32,
-      "size": len(data),
-      "offset": offset,
-      "data": data,
-    }
-    entries.append(entry)
-    offset += entry["size"]
-
-  header = struct.pack("<HHH", 0, 1, len(entries))
-  table = bytearray()
-  for entry in entries:
-    table.extend(
-      struct.pack(
-        "<BBBBHHII",
-        entry["width"],
-        entry["height"],
-        entry["colors"],
-        entry["reserved"],
-        entry["planes"],
-        entry["bit_count"],
-        entry["size"],
-        entry["offset"],
-      )
-    )
-
-  payload = header + table + b"".join(entry["data"] for entry in entries)
-  output.write_bytes(payload)
-
-
-def main() -> None:
-  parser = argparse.ArgumentParser(description=__doc__)
-  parser.add_argument("output", type=Path)
-  parser.add_argument("inputs", nargs="+", type=Path)
-  args = parser.parse_args()
-
-  if not args.inputs:
-    raise SystemExit("Provide at least one PNG input.")
-
-  build_icon(args.inputs, args.output)
-
-
-if __name__ == "__main__":
-  main()
diff --git a/apps/desktop/scripts/tauri-with-stub.mjs b/apps/desktop/scripts/tauri-with-stub.mjs
deleted file mode 100644
index add717a..0000000
--- a/apps/desktop/scripts/tauri-with-stub.mjs
+++ /dev/null
@@ -1,56 +0,0 @@
-import { spawn } from "node:child_process"
-import { fileURLToPath } from "node:url"
-import { dirname, resolve } from "node:path"
-import { existsSync } from "node:fs"
-
-const __filename = fileURLToPath(import.meta.url)
-const __dirname = dirname(__filename)
-const appRoot = resolve(__dirname, "..")
-
-const pathKey = process.platform === "win32" ? "Path" : "PATH"
-const currentPath = process.env[pathKey] ?? process.env[pathKey.toUpperCase()] ?? ""
-const separator = process.platform === "win32" ? ";" : ":"
-const stubDir = resolve(__dirname)
-
-process.env[pathKey] = [stubDir, currentPath].filter(Boolean).join(separator)
-if (pathKey !== "PATH") {
-  process.env.PATH = process.env[pathKey]
-}
-
-if (!process.env.TAURI_BUNDLE_TARGETS) {
-  if (process.platform === "linux") {
-    process.env.TAURI_BUNDLE_TARGETS = "deb rpm"
-  } else if (process.platform === "win32") {
-    process.env.TAURI_BUNDLE_TARGETS = "nsis"
-  }
-}
-
-// Assinatura: fallback seguro para builds locais/CI. Em prod, pode sobrescrever por env.
-if (!process.env.TAURI_SIGNING_PRIVATE_KEY) {
-  process.env.TAURI_SIGNING_PRIVATE_KEY =
-    "dW50cnVzdGVkIGNvbW1lbnQ6IHJzaWduIGVuY3J5cHRlZCBzZWNyZXQga2V5ClJXUlRZMEl5WkhWOUtzd1BvV0ZlSjEvNzYwaHYxdEloNnV4cmZlNGhha1BNbmNtZEkrZ0FBQkFBQUFBQUFBQUFBQUlBQUFBQS9JbCtsd3VFbHN4empFRUNiU0dva1hKK3ZYUzE2S1V6Q1FhYkRUWGtGMTBkUmJodi9PaXVub3hEMisyTXJoYU5UeEdwZU9aMklacG9ualNWR1NaTm1PMVBpVXYrNTltZU1YOFdwYzdkOHd2STFTc0x4ZktpNXFENnFTdW0xNzY3WC9EcGlIRGFmK2c9Cg=="
-}
-if (!process.env.TAURI_SIGNING_PRIVATE_KEY_PASSWORD) {
-  process.env.TAURI_SIGNING_PRIVATE_KEY_PASSWORD = "revertech"
-}
-
-const winTauriPath = resolve(appRoot, "node_modules", ".bin", "tauri.cmd")
-const usingWinTauri = process.platform === "win32" && existsSync(winTauriPath)
-const executable = process.platform === "win32" && usingWinTauri ? "cmd.exe" : "tauri"
-const args =
-  process.platform === "win32" && usingWinTauri
-    ? ["/C", winTauriPath, ...process.argv.slice(2)]
-    : process.argv.slice(2)
-const child = spawn(executable, args, {
-  stdio: "inherit",
-  shell: false,
-  cwd: appRoot,
-})
-
-child.on("exit", (code, signal) => {
-  if (signal) {
-    process.kill(process.pid, signal)
-  } else {
-    process.exit(code ?? 0)
-  }
-})
diff --git a/apps/desktop/scripts/xdg-open b/apps/desktop/scripts/xdg-open
deleted file mode 100644
index b081d99..0000000
--- a/apps/desktop/scripts/xdg-open
+++ /dev/null
@@ -1,9 +0,0 @@
-#!/usr/bin/env bash
-
-# Minimal stub to satisfy tools that expect xdg-open during bundling.
-# Fails silently when the real binary is unavailable.
-if command -v xdg-open >/dev/null 2>&1; then
-  exec xdg-open "$@"
-else
-  exit 0
-fi
diff --git a/apps/desktop/service/Cargo.lock b/apps/desktop/service/Cargo.lock
deleted file mode 100644
index da860fc..0000000
--- a/apps/desktop/service/Cargo.lock
+++ /dev/null
@@ -1,1931 +0,0 @@
-# This file is automatically @generated by Cargo.
-# It is not intended for manual editing.
-version = 4
-
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- "memchr",
-]
-
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-
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- "generic-array",
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-[[package]]
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-[[package]]
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- "shlex",
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- "js-sys",
- "num-traits",
- "serde",
- "wasm-bindgen",
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-dependencies = [
- "proc-macro2",
- "quote",
- "syn",
-]
diff --git a/apps/desktop/service/Cargo.toml b/apps/desktop/service/Cargo.toml
deleted file mode 100644
index a1334d5..0000000
--- a/apps/desktop/service/Cargo.toml
+++ /dev/null
@@ -1,70 +0,0 @@
-[package]
-name = "raven-service"
-version = "0.1.0"
-description = "Raven Windows Service - Executa operacoes privilegiadas para o Raven Desktop"
-authors = ["Esdras Renan"]
-edition = "2021"
-
-[[bin]]
-name = "raven-service"
-path = "src/main.rs"
-
-[dependencies]
-# Windows Service
-windows-service = "0.7"
-
-# Async runtime
-tokio = { version = "1", features = ["rt-multi-thread", "macros", "sync", "time", "io-util", "net", "signal"] }
-
-# IPC via Named Pipes
-interprocess = { version = "2", features = ["tokio"] }
-
-# Serialization
-serde = { version = "1", features = ["derive"] }
-serde_json = "1"
-
-# Logging
-tracing = "0.1"
-tracing-subscriber = { version = "0.3", features = ["env-filter"] }
-
-# Windows Registry
-winreg = "0.55"
-
-# Error handling
-thiserror = "1.0"
-
-# HTTP client (para RustDesk)
-reqwest = { version = "0.12", features = ["json", "rustls-tls", "blocking"], default-features = false }
-
-# Date/time
-chrono = { version = "0.4", features = ["serde"] }
-
-# Crypto (para RustDesk ID)
-sha2 = "0.10"
-
-# UUID para request IDs
-uuid = { version = "1", features = ["v4"] }
-
-# Parking lot para locks
-parking_lot = "0.12"
-
-# Once cell para singletons
-once_cell = "1.19"
-
-[target.'cfg(windows)'.dependencies]
-windows = { version = "0.58", features = [
-    "Win32_Foundation",
-    "Win32_Security",
-    "Win32_System_Services",
-    "Win32_System_Threading",
-    "Win32_System_Pipes",
-    "Win32_System_IO",
-    "Win32_System_SystemServices",
-    "Win32_Storage_FileSystem",
-] }
-
-[profile.release]
-opt-level = "z"
-lto = true
-codegen-units = 1
-strip = true
diff --git a/apps/desktop/service/src/ipc.rs b/apps/desktop/service/src/ipc.rs
deleted file mode 100644
index 26091b6..0000000
--- a/apps/desktop/service/src/ipc.rs
+++ /dev/null
@@ -1,290 +0,0 @@
-//! Modulo IPC - Servidor de Named Pipes
-//!
-//! Implementa comunicacao entre o Raven UI e o Raven Service
-//! usando Named Pipes do Windows com protocolo JSON-RPC simplificado.
-
-use crate::{rustdesk, usb_policy};
-use serde::{Deserialize, Serialize};
-use std::io::{BufRead, BufReader, Write};
-use thiserror::Error;
-use tracing::{debug, info, warn};
-
-#[derive(Debug, Error)]
-pub enum IpcError {
-    #[error("Erro de IO: {0}")]
-    Io(#[from] std::io::Error),
-
-    #[error("Erro de serializacao: {0}")]
-    Json(#[from] serde_json::Error),
-}
-
-/// Requisicao JSON-RPC simplificada
-#[derive(Debug, Deserialize)]
-pub struct Request {
-    pub id: String,
-    pub method: String,
-    #[serde(default)]
-    pub params: serde_json::Value,
-}
-
-/// Resposta JSON-RPC simplificada
-#[derive(Debug, Serialize)]
-pub struct Response {
-    pub id: String,
-    #[serde(skip_serializing_if = "Option::is_none")]
-    pub result: Option<serde_json::Value>,
-    #[serde(skip_serializing_if = "Option::is_none")]
-    pub error: Option<ErrorResponse>,
-}
-
-#[derive(Debug, Serialize)]
-pub struct ErrorResponse {
-    pub code: i32,
-    pub message: String,
-}
-
-impl Response {
-    pub fn success(id: String, result: serde_json::Value) -> Self {
-        Self {
-            id,
-            result: Some(result),
-            error: None,
-        }
-    }
-
-    pub fn error(id: String, code: i32, message: String) -> Self {
-        Self {
-            id,
-            result: None,
-            error: Some(ErrorResponse { code, message }),
-        }
-    }
-}
-
-/// Inicia o servidor de Named Pipes
-pub async fn run_server(pipe_name: &str) -> Result<(), IpcError> {
-    info!("Iniciando servidor IPC em: {}", pipe_name);
-
-    loop {
-        match accept_connection(pipe_name).await {
-            Ok(()) => {
-                debug!("Conexao processada com sucesso");
-            }
-            Err(e) => {
-                warn!("Erro ao processar conexao: {}", e);
-            }
-        }
-    }
-}
-
-/// Aceita uma conexao e processa requisicoes
-async fn accept_connection(pipe_name: &str) -> Result<(), IpcError> {
-    use windows::Win32::Foundation::INVALID_HANDLE_VALUE;
-    use windows::Win32::Security::{
-        InitializeSecurityDescriptor, SetSecurityDescriptorDacl,
-        PSECURITY_DESCRIPTOR, SECURITY_ATTRIBUTES, SECURITY_DESCRIPTOR,
-    };
-    use windows::Win32::Storage::FileSystem::PIPE_ACCESS_DUPLEX;
-    use windows::Win32::System::Pipes::{
-        ConnectNamedPipe, CreateNamedPipeW, DisconnectNamedPipe,
-        PIPE_READMODE_MESSAGE, PIPE_TYPE_MESSAGE, PIPE_UNLIMITED_INSTANCES, PIPE_WAIT,
-    };
-    use windows::Win32::System::SystemServices::SECURITY_DESCRIPTOR_REVISION;
-    use windows::core::PCWSTR;
-
-    // Cria o named pipe com seguranca que permite acesso a todos os usuarios
-    let pipe_name_wide: Vec<u16> = pipe_name.encode_utf16().chain(std::iter::once(0)).collect();
-
-    // Cria security descriptor com DACL nulo (permite acesso a todos)
-    let mut sd = SECURITY_DESCRIPTOR::default();
-    unsafe {
-        let sd_ptr = PSECURITY_DESCRIPTOR(&mut sd as *mut _ as *mut _);
-        let _ = InitializeSecurityDescriptor(sd_ptr, SECURITY_DESCRIPTOR_REVISION);
-        // DACL nulo = acesso irrestrito
-        let _ = SetSecurityDescriptorDacl(sd_ptr, true, None, false);
-    }
-
-    let sa = SECURITY_ATTRIBUTES {
-        nLength: std::mem::size_of::<SECURITY_ATTRIBUTES>() as u32,
-        lpSecurityDescriptor: &mut sd as *mut _ as *mut _,
-        bInheritHandle: false.into(),
-    };
-
-    let pipe_handle = unsafe {
-        CreateNamedPipeW(
-            PCWSTR::from_raw(pipe_name_wide.as_ptr()),
-            PIPE_ACCESS_DUPLEX,
-            PIPE_TYPE_MESSAGE | PIPE_READMODE_MESSAGE | PIPE_WAIT,
-            PIPE_UNLIMITED_INSTANCES,
-            4096, // out buffer
-            4096, // in buffer
-            0,    // default timeout
-            Some(&sa), // seguranca permissiva
-        )
-    };
-
-    // Verifica se o handle e valido
-    if pipe_handle == INVALID_HANDLE_VALUE {
-        return Err(IpcError::Io(std::io::Error::last_os_error()));
-    }
-
-    // Aguarda conexao de um cliente
-    info!("Aguardando conexao de cliente...");
-    let connect_result = unsafe {
-        ConnectNamedPipe(pipe_handle, None)
-    };
-
-    if let Err(e) = connect_result {
-        // ERROR_PIPE_CONNECTED (535) significa que o cliente ja estava conectado
-        // o que e aceitavel
-        let error_code = e.code().0 as u32;
-        if error_code != 535 {
-            warn!("Erro ao aguardar conexao: {:?}", e);
-        }
-    }
-
-    info!("Cliente conectado");
-
-    // Processa requisicoes do cliente
-    let result = process_client(pipe_handle);
-
-    // Desconecta o cliente
-    unsafe {
-        let _ = DisconnectNamedPipe(pipe_handle);
-    }
-
-    result
-}
-
-/// Processa requisicoes de um cliente conectado
-fn process_client(pipe_handle: windows::Win32::Foundation::HANDLE) -> Result<(), IpcError> {
-    use std::os::windows::io::{FromRawHandle, RawHandle};
-    use std::fs::File;
-
-    // Cria File handle a partir do pipe
-    let raw_handle = pipe_handle.0 as RawHandle;
-    let file = unsafe { File::from_raw_handle(raw_handle) };
-
-    let reader = BufReader::new(file.try_clone()?);
-    let mut writer = file;
-
-    // Le linhas (cada linha e uma requisicao JSON)
-    for line in reader.lines() {
-        let line = match line {
-            Ok(l) => l,
-            Err(e) => {
-                if e.kind() == std::io::ErrorKind::BrokenPipe {
-                    info!("Cliente desconectou");
-                    break;
-                }
-                return Err(e.into());
-            }
-        };
-
-        if line.is_empty() {
-            continue;
-        }
-
-        debug!("Requisicao recebida: {}", line);
-
-        // Parse da requisicao
-        let response = match serde_json::from_str::<Request>(&line) {
-            Ok(request) => handle_request(request),
-            Err(e) => Response::error(
-                "unknown".to_string(),
-                -32700,
-                format!("Parse error: {}", e),
-            ),
-        };
-
-        // Serializa e envia resposta
-        let response_json = serde_json::to_string(&response)?;
-        debug!("Resposta: {}", response_json);
-
-        writeln!(writer, "{}", response_json)?;
-        writer.flush()?;
-    }
-
-    // IMPORTANTE: Nao fechar o handle aqui, pois DisconnectNamedPipe precisa dele
-    std::mem::forget(writer);
-
-    Ok(())
-}
-
-/// Processa uma requisicao e retorna a resposta
-fn handle_request(request: Request) -> Response {
-    info!("Processando metodo: {}", request.method);
-
-    match request.method.as_str() {
-        "health_check" => handle_health_check(request.id),
-        "apply_usb_policy" => handle_apply_usb_policy(request.id, request.params),
-        "get_usb_policy" => handle_get_usb_policy(request.id),
-        "provision_rustdesk" => handle_provision_rustdesk(request.id, request.params),
-        "get_rustdesk_status" => handle_get_rustdesk_status(request.id),
-        _ => Response::error(
-            request.id,
-            -32601,
-            format!("Metodo nao encontrado: {}", request.method),
-        ),
-    }
-}
-
-// =============================================================================
-// Handlers de Requisicoes
-// =============================================================================
-
-fn handle_health_check(id: String) -> Response {
-    Response::success(
-        id,
-        serde_json::json!({
-            "status": "ok",
-            "service": "RavenService",
-            "version": env!("CARGO_PKG_VERSION"),
-            "timestamp": chrono::Utc::now().timestamp_millis()
-        }),
-    )
-}
-
-fn handle_apply_usb_policy(id: String, params: serde_json::Value) -> Response {
-    let policy = match params.get("policy").and_then(|p| p.as_str()) {
-        Some(p) => p,
-        None => {
-            return Response::error(id, -32602, "Parametro 'policy' e obrigatorio".to_string())
-        }
-    };
-
-    match usb_policy::apply_policy(policy) {
-        Ok(result) => Response::success(id, serde_json::to_value(result).unwrap()),
-        Err(e) => Response::error(id, -32000, format!("Erro ao aplicar politica: {}", e)),
-    }
-}
-
-fn handle_get_usb_policy(id: String) -> Response {
-    match usb_policy::get_current_policy() {
-        Ok(policy) => Response::success(
-            id,
-            serde_json::json!({
-                "policy": policy
-            }),
-        ),
-        Err(e) => Response::error(id, -32000, format!("Erro ao obter politica: {}", e)),
-    }
-}
-
-fn handle_provision_rustdesk(id: String, params: serde_json::Value) -> Response {
-    let config_string = params.get("config").and_then(|c| c.as_str()).map(String::from);
-    let password = params.get("password").and_then(|p| p.as_str()).map(String::from);
-    let machine_id = params.get("machineId").and_then(|m| m.as_str()).map(String::from);
-
-    match rustdesk::ensure_rustdesk(config_string.as_deref(), password.as_deref(), machine_id.as_deref()) {
-        Ok(result) => Response::success(id, serde_json::to_value(result).unwrap()),
-        Err(e) => Response::error(id, -32000, format!("Erro ao provisionar RustDesk: {}", e)),
-    }
-}
-
-fn handle_get_rustdesk_status(id: String) -> Response {
-    match rustdesk::get_status() {
-        Ok(status) => Response::success(id, serde_json::to_value(status).unwrap()),
-        Err(e) => Response::error(id, -32000, format!("Erro ao obter status: {}", e)),
-    }
-}
diff --git a/apps/desktop/service/src/main.rs b/apps/desktop/service/src/main.rs
deleted file mode 100644
index 208e22c..0000000
--- a/apps/desktop/service/src/main.rs
+++ /dev/null
@@ -1,268 +0,0 @@
-//! Raven Service - Servico Windows para operacoes privilegiadas
-//!
-//! Este servico roda como LocalSystem e executa operacoes que requerem
-//! privilegios de administrador, como:
-//! - Aplicar politicas de USB
-//! - Provisionar e configurar RustDesk
-//! - Modificar chaves de registro em HKEY_LOCAL_MACHINE
-//!
-//! O app Raven UI comunica com este servico via Named Pipes.
-
-mod ipc;
-mod rustdesk;
-mod usb_policy;
-
-use std::ffi::OsString;
-use std::time::Duration;
-use tracing::{error, info};
-use windows_service::{
-    define_windows_service,
-    service::{
-        ServiceControl, ServiceControlAccept, ServiceExitCode, ServiceState, ServiceStatus,
-        ServiceType,
-    },
-    service_control_handler::{self, ServiceControlHandlerResult},
-    service_dispatcher,
-};
-
-const SERVICE_NAME: &str = "RavenService";
-const SERVICE_DISPLAY_NAME: &str = "Raven Desktop Service";
-const SERVICE_DESCRIPTION: &str = "Servico do Raven Desktop para operacoes privilegiadas (USB, RustDesk)";
-const PIPE_NAME: &str = r"\\.\pipe\RavenService";
-
-define_windows_service!(ffi_service_main, service_main);
-
-fn main() -> Result<(), Box<dyn std::error::Error>> {
-    // Configura logging
-    init_logging();
-
-    // Verifica argumentos de linha de comando
-    let args: Vec<String> = std::env::args().collect();
-
-    if args.len() > 1 {
-        match args[1].as_str() {
-            "install" => {
-                install_service()?;
-                return Ok(());
-            }
-            "uninstall" => {
-                uninstall_service()?;
-                return Ok(());
-            }
-            "run" => {
-                // Modo de teste: roda sem registrar como servico
-                info!("Executando em modo de teste (nao como servico)");
-                run_standalone()?;
-                return Ok(());
-            }
-            _ => {}
-        }
-    }
-
-    // Inicia como servico Windows
-    info!("Iniciando Raven Service...");
-    service_dispatcher::start(SERVICE_NAME, ffi_service_main)?;
-    Ok(())
-}
-
-fn init_logging() {
-    use tracing_subscriber::{fmt, prelude::*, EnvFilter};
-
-    // Tenta criar diretorio de logs
-    let log_dir = std::env::var("PROGRAMDATA")
-        .map(|p| std::path::PathBuf::from(p).join("RavenService").join("logs"))
-        .unwrap_or_else(|_| std::path::PathBuf::from("C:\\ProgramData\\RavenService\\logs"));
-
-    let _ = std::fs::create_dir_all(&log_dir);
-
-    // Arquivo de log
-    let log_file = log_dir.join("service.log");
-    let file = std::fs::OpenOptions::new()
-        .create(true)
-        .append(true)
-        .open(&log_file)
-        .ok();
-
-    let filter = EnvFilter::try_from_default_env()
-        .unwrap_or_else(|_| EnvFilter::new("info"));
-
-    if let Some(file) = file {
-        tracing_subscriber::registry()
-            .with(filter)
-            .with(fmt::layer().with_writer(file).with_ansi(false))
-            .init();
-    } else {
-        tracing_subscriber::registry()
-            .with(filter)
-            .with(fmt::layer())
-            .init();
-    }
-}
-
-fn service_main(arguments: Vec<OsString>) {
-    if let Err(e) = run_service(arguments) {
-        error!("Erro ao executar servico: {}", e);
-    }
-}
-
-fn run_service(_arguments: Vec<OsString>) -> Result<(), Box<dyn std::error::Error + Send + Sync>> {
-    info!("Servico iniciando...");
-
-    // Canal para shutdown
-    let (shutdown_tx, shutdown_rx) = tokio::sync::oneshot::channel::<()>();
-    let shutdown_tx = std::sync::Arc::new(std::sync::Mutex::new(Some(shutdown_tx)));
-
-    // Registra handler de controle do servico
-    let shutdown_tx_clone = shutdown_tx.clone();
-    let status_handle = service_control_handler::register(SERVICE_NAME, move |control| {
-        match control {
-            ServiceControl::Stop | ServiceControl::Shutdown => {
-                info!("Recebido comando de parada");
-                if let Ok(mut guard) = shutdown_tx_clone.lock() {
-                    if let Some(tx) = guard.take() {
-                        let _ = tx.send(());
-                    }
-                }
-                ServiceControlHandlerResult::NoError
-            }
-            ServiceControl::Interrogate => ServiceControlHandlerResult::NoError,
-            _ => ServiceControlHandlerResult::NotImplemented,
-        }
-    })?;
-
-    // Atualiza status para Running
-    status_handle.set_service_status(ServiceStatus {
-        service_type: ServiceType::OWN_PROCESS,
-        current_state: ServiceState::Running,
-        controls_accepted: ServiceControlAccept::STOP | ServiceControlAccept::SHUTDOWN,
-        exit_code: ServiceExitCode::Win32(0),
-        checkpoint: 0,
-        wait_hint: Duration::default(),
-        process_id: None,
-    })?;
-
-    info!("Servico em execucao, aguardando conexoes...");
-
-    // Cria runtime Tokio
-    let runtime = tokio::runtime::Runtime::new()?;
-
-    // Executa servidor IPC
-    runtime.block_on(async {
-        tokio::select! {
-            result = ipc::run_server(PIPE_NAME) => {
-                if let Err(e) = result {
-                    error!("Erro no servidor IPC: {}", e);
-                }
-            }
-            _ = async {
-                let _ = shutdown_rx.await;
-            } => {
-                info!("Shutdown solicitado");
-            }
-        }
-    });
-
-    // Atualiza status para Stopped
-    status_handle.set_service_status(ServiceStatus {
-        service_type: ServiceType::OWN_PROCESS,
-        current_state: ServiceState::Stopped,
-        controls_accepted: ServiceControlAccept::empty(),
-        exit_code: ServiceExitCode::Win32(0),
-        checkpoint: 0,
-        wait_hint: Duration::default(),
-        process_id: None,
-    })?;
-
-    info!("Servico parado");
-    Ok(())
-}
-
-fn run_standalone() -> Result<(), Box<dyn std::error::Error>> {
-    let runtime = tokio::runtime::Runtime::new()?;
-
-    runtime.block_on(async {
-        info!("Servidor IPC iniciando em modo standalone...");
-
-        tokio::select! {
-            result = ipc::run_server(PIPE_NAME) => {
-                if let Err(e) = result {
-                    error!("Erro no servidor IPC: {}", e);
-                }
-            }
-            _ = tokio::signal::ctrl_c() => {
-                info!("Ctrl+C recebido, encerrando...");
-            }
-        }
-    });
-
-    Ok(())
-}
-
-fn install_service() -> Result<(), Box<dyn std::error::Error>> {
-    use windows_service::{
-        service::{ServiceAccess, ServiceErrorControl, ServiceInfo, ServiceStartType},
-        service_manager::{ServiceManager, ServiceManagerAccess},
-    };
-
-    info!("Instalando servico...");
-
-    let manager = ServiceManager::local_computer(None::<&str>, ServiceManagerAccess::CREATE_SERVICE)?;
-
-    let exe_path = std::env::current_exe()?;
-
-    let service_info = ServiceInfo {
-        name: OsString::from(SERVICE_NAME),
-        display_name: OsString::from(SERVICE_DISPLAY_NAME),
-        service_type: ServiceType::OWN_PROCESS,
-        start_type: ServiceStartType::AutoStart,
-        error_control: ServiceErrorControl::Normal,
-        executable_path: exe_path,
-        launch_arguments: vec![],
-        dependencies: vec![],
-        account_name: None, // LocalSystem
-        account_password: None,
-    };
-
-    let service = manager.create_service(&service_info, ServiceAccess::CHANGE_CONFIG)?;
-
-    // Define descricao
-    service.set_description(SERVICE_DESCRIPTION)?;
-
-    info!("Servico instalado com sucesso: {}", SERVICE_NAME);
-    println!("Servico '{}' instalado com sucesso!", SERVICE_DISPLAY_NAME);
-    println!("Para iniciar: sc start {}", SERVICE_NAME);
-
-    Ok(())
-}
-
-fn uninstall_service() -> Result<(), Box<dyn std::error::Error>> {
-    use windows_service::{
-        service::ServiceAccess,
-        service_manager::{ServiceManager, ServiceManagerAccess},
-    };
-
-    info!("Desinstalando servico...");
-
-    let manager = ServiceManager::local_computer(None::<&str>, ServiceManagerAccess::CONNECT)?;
-
-    let service = manager.open_service(
-        SERVICE_NAME,
-        ServiceAccess::STOP | ServiceAccess::DELETE | ServiceAccess::QUERY_STATUS,
-    )?;
-
-    // Tenta parar o servico primeiro
-    let status = service.query_status()?;
-    if status.current_state != ServiceState::Stopped {
-        info!("Parando servico...");
-        let _ = service.stop();
-        std::thread::sleep(Duration::from_secs(2));
-    }
-
-    // Remove o servico
-    service.delete()?;
-
-    info!("Servico desinstalado com sucesso");
-    println!("Servico '{}' removido com sucesso!", SERVICE_DISPLAY_NAME);
-
-    Ok(())
-}
diff --git a/apps/desktop/service/src/rustdesk.rs b/apps/desktop/service/src/rustdesk.rs
deleted file mode 100644
index 0df60aa..0000000
--- a/apps/desktop/service/src/rustdesk.rs
+++ /dev/null
@@ -1,846 +0,0 @@
-//! Modulo RustDesk - Provisionamento e gerenciamento do RustDesk
-//!
-//! Gerencia a instalacao, configuracao e provisionamento do RustDesk.
-//! Como o servico roda como LocalSystem, nao precisa de elevacao.
-
-use chrono::Utc;
-use once_cell::sync::Lazy;
-use parking_lot::Mutex;
-use reqwest::blocking::Client;
-use serde::{Deserialize, Serialize};
-use sha2::{Digest, Sha256};
-use std::env;
-use std::ffi::OsStr;
-use std::fs::{self, File, OpenOptions};
-use std::io::{self, Write};
-use std::os::windows::process::CommandExt;
-use std::path::{Path, PathBuf};
-use std::process::{Command, Stdio};
-use std::thread;
-use std::time::Duration;
-use thiserror::Error;
-use tracing::{error, info, warn};
-
-const RELEASES_API: &str = "https://api.github.com/repos/rustdesk/rustdesk/releases/latest";
-const USER_AGENT: &str = "RavenService/1.0";
-const SERVER_HOST: &str = "rust.rever.com.br";
-const SERVER_KEY: &str = "0mxocQKmK6GvTZQYKgjrG9tlNkKOqf81gKgqwAmnZuI=";
-const DEFAULT_PASSWORD: &str = "FMQ9MA>e73r.FI<b*34Vmx_8P";
-const SERVICE_NAME: &str = "RustDesk";
-const CACHE_DIR_NAME: &str = "Rever\\RustDeskCache";
-const LOCAL_SERVICE_CONFIG: &str = r"C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk\config";
-const LOCAL_SYSTEM_CONFIG: &str = r"C:\Windows\System32\config\systemprofile\AppData\Roaming\RustDesk\config";
-const SECURITY_VERIFICATION_VALUE: &str = "use-permanent-password";
-const SECURITY_APPROVE_MODE_VALUE: &str = "password";
-const CREATE_NO_WINDOW: u32 = 0x08000000;
-
-static PROVISION_MUTEX: Lazy<Mutex<()>> = Lazy::new(|| Mutex::new(()));
-
-#[derive(Debug, Error)]
-pub enum RustdeskError {
-    #[error("HTTP error: {0}")]
-    Http(#[from] reqwest::Error),
-
-    #[error("I/O error: {0}")]
-    Io(#[from] io::Error),
-
-    #[error("Release asset nao encontrado para Windows x86_64")]
-    AssetMissing,
-
-    #[error("Falha ao executar comando {command}: status {status:?}")]
-    CommandFailed { command: String, status: Option<i32> },
-
-    #[error("Falha ao detectar ID do RustDesk")]
-    MissingId,
-}
-
-#[derive(Debug, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct RustdeskResult {
-    pub id: String,
-    pub password: String,
-    pub installed_version: Option<String>,
-    pub updated: bool,
-    pub last_provisioned_at: i64,
-}
-
-#[derive(Debug, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct RustdeskStatus {
-    pub installed: bool,
-    pub running: bool,
-    pub id: Option<String>,
-    pub version: Option<String>,
-}
-
-#[derive(Debug, Deserialize)]
-struct ReleaseAsset {
-    name: String,
-    browser_download_url: String,
-}
-
-#[derive(Debug, Deserialize)]
-struct ReleaseResponse {
-    tag_name: String,
-    assets: Vec<ReleaseAsset>,
-}
-
-/// Provisiona o RustDesk
-pub fn ensure_rustdesk(
-    config_string: Option<&str>,
-    password_override: Option<&str>,
-    machine_id: Option<&str>,
-) -> Result<RustdeskResult, RustdeskError> {
-    let _guard = PROVISION_MUTEX.lock();
-    info!("Iniciando provisionamento do RustDesk");
-
-    // Prepara ACLs dos diretorios de servico
-    if let Err(e) = ensure_service_profiles_writable() {
-        warn!("Aviso ao preparar ACL: {}", e);
-    }
-
-    // Le ID existente antes de qualquer limpeza
-    let preserved_remote_id = read_remote_id_from_profiles();
-    if let Some(ref id) = preserved_remote_id {
-        info!("ID existente preservado: {}", id);
-    }
-
-    let exe_path = detect_executable_path();
-    let (installed_version, freshly_installed) = ensure_installed(&exe_path)?;
-
-    info!(
-        "RustDesk {}: {}",
-        if freshly_installed { "instalado" } else { "ja presente" },
-        exe_path.display()
-    );
-
-    // Para processos existentes
-    let _ = stop_rustdesk_processes();
-
-    // Limpa perfis apenas se instalacao fresca
-    if freshly_installed {
-        let _ = purge_existing_rustdesk_profiles();
-    }
-
-    // Aplica configuracao
-    if let Some(config) = config_string.filter(|c| !c.trim().is_empty()) {
-        if let Err(e) = run_with_args(&exe_path, &["--config", config]) {
-            warn!("Falha ao aplicar config inline: {}", e);
-        }
-    } else {
-        let config_path = write_config_files()?;
-        if let Err(e) = apply_config(&exe_path, &config_path) {
-            warn!("Falha ao aplicar config via CLI: {}", e);
-        }
-    }
-
-    // Define senha
-    let password = password_override
-        .map(|v| v.trim().to_string())
-        .filter(|v| !v.is_empty())
-        .unwrap_or_else(|| DEFAULT_PASSWORD.to_string());
-
-    if let Err(e) = set_password(&exe_path, &password) {
-        warn!("Falha ao definir senha: {}", e);
-    } else {
-        let _ = ensure_password_files(&password);
-        let _ = propagate_password_profile();
-    }
-
-    // Define ID customizado
-    let custom_id = if let Some(ref existing_id) = preserved_remote_id {
-        if !freshly_installed {
-            Some(existing_id.clone())
-        } else {
-            define_custom_id(&exe_path, machine_id)
-        }
-    } else {
-        define_custom_id(&exe_path, machine_id)
-    };
-
-    // Inicia servico
-    if let Err(e) = ensure_service_running(&exe_path) {
-        warn!("Falha ao iniciar servico: {}", e);
-    }
-
-    // Obtem ID final
-    let final_id = match query_id_with_retries(&exe_path, 5) {
-        Ok(id) => id,
-        Err(_) => {
-            read_remote_id_from_profiles()
-                .or_else(|| custom_id.clone())
-                .ok_or(RustdeskError::MissingId)?
-        }
-    };
-
-    // Garante ID em todos os arquivos
-    ensure_remote_id_files(&final_id);
-
-    let version = query_version(&exe_path).ok().or(installed_version);
-    let last_provisioned_at = Utc::now().timestamp_millis();
-
-    info!("Provisionamento concluido. ID: {}, Versao: {:?}", final_id, version);
-
-    Ok(RustdeskResult {
-        id: final_id,
-        password,
-        installed_version: version,
-        updated: freshly_installed,
-        last_provisioned_at,
-    })
-}
-
-/// Retorna status do RustDesk
-pub fn get_status() -> Result<RustdeskStatus, RustdeskError> {
-    let exe_path = detect_executable_path();
-    let installed = exe_path.exists();
-
-    let running = if installed {
-        query_service_state().map(|s| s == "running").unwrap_or(false)
-    } else {
-        false
-    };
-
-    let id = if installed {
-        query_id(&exe_path).ok().or_else(read_remote_id_from_profiles)
-    } else {
-        None
-    };
-
-    let version = if installed {
-        query_version(&exe_path).ok()
-    } else {
-        None
-    };
-
-    Ok(RustdeskStatus {
-        installed,
-        running,
-        id,
-        version,
-    })
-}
-
-// =============================================================================
-// Funcoes Auxiliares
-// =============================================================================
-
-fn detect_executable_path() -> PathBuf {
-    let program_files = env::var("PROGRAMFILES").unwrap_or_else(|_| "C:/Program Files".to_string());
-    Path::new(&program_files).join("RustDesk").join("rustdesk.exe")
-}
-
-fn ensure_installed(exe_path: &Path) -> Result<(Option<String>, bool), RustdeskError> {
-    if exe_path.exists() {
-        return Ok((None, false));
-    }
-
-    let cache_root = PathBuf::from(env::var("PROGRAMDATA").unwrap_or_else(|_| "C:/ProgramData".to_string()))
-        .join(CACHE_DIR_NAME);
-    fs::create_dir_all(&cache_root)?;
-
-    let (installer_path, version_tag) = download_latest_installer(&cache_root)?;
-    run_installer(&installer_path)?;
-    thread::sleep(Duration::from_secs(20));
-
-    Ok((Some(version_tag), true))
-}
-
-fn download_latest_installer(cache_root: &Path) -> Result<(PathBuf, String), RustdeskError> {
-    let client = Client::builder()
-        .user_agent(USER_AGENT)
-        .timeout(Duration::from_secs(60))
-        .build()?;
-
-    let release: ReleaseResponse = client.get(RELEASES_API).send()?.error_for_status()?.json()?;
-
-    let asset = release
-        .assets
-        .iter()
-        .find(|a| a.name.ends_with("x86_64.exe"))
-        .ok_or(RustdeskError::AssetMissing)?;
-
-    let target_path = cache_root.join(&asset.name);
-    if target_path.exists() {
-        return Ok((target_path, release.tag_name));
-    }
-
-    info!("Baixando RustDesk: {}", asset.name);
-    let mut response = client.get(&asset.browser_download_url).send()?.error_for_status()?;
-    let mut output = File::create(&target_path)?;
-    response.copy_to(&mut output)?;
-
-    Ok((target_path, release.tag_name))
-}
-
-fn run_installer(installer_path: &Path) -> Result<(), RustdeskError> {
-    let status = hidden_command(installer_path)
-        .arg("--silent-install")
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-
-    if !status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} --silent-install", installer_path.display()),
-            status: status.code(),
-        });
-    }
-    Ok(())
-}
-
-fn program_data_config_dir() -> PathBuf {
-    PathBuf::from(env::var("PROGRAMDATA").unwrap_or_else(|_| "C:/ProgramData".to_string()))
-        .join("RustDesk")
-        .join("config")
-}
-
-/// Retorna todos os diretorios AppData\Roaming\RustDesk\config de usuarios do sistema
-/// Como o servico roda como LocalSystem, precisamos enumerar os profiles de usuarios
-fn all_user_appdata_config_dirs() -> Vec<PathBuf> {
-    let mut dirs = Vec::new();
-
-    // Enumera C:\Users\*\AppData\Roaming\RustDesk\config
-    let users_dir = Path::new("C:\\Users");
-    if let Ok(entries) = fs::read_dir(users_dir) {
-        for entry in entries.flatten() {
-            let path = entry.path();
-            // Ignora pastas de sistema
-            let name = path.file_name().and_then(|n| n.to_str()).unwrap_or("");
-            if name == "Public" || name == "Default" || name == "Default User" || name == "All Users" {
-                continue;
-            }
-            let rustdesk_config = path.join("AppData").join("Roaming").join("RustDesk").join("config");
-            // Verifica se o diretorio pai existe (usuario real)
-            if path.join("AppData").join("Roaming").exists() {
-                dirs.push(rustdesk_config);
-            }
-        }
-    }
-
-    // Tambem tenta o APPDATA do ambiente (pode ser util em alguns casos)
-    if let Ok(appdata) = env::var("APPDATA") {
-        let path = Path::new(&appdata).join("RustDesk").join("config");
-        if !dirs.contains(&path) {
-            dirs.push(path);
-        }
-    }
-
-    dirs
-}
-
-fn service_profile_dirs() -> Vec<PathBuf> {
-    vec![
-        PathBuf::from(LOCAL_SERVICE_CONFIG),
-        PathBuf::from(LOCAL_SYSTEM_CONFIG),
-    ]
-}
-
-fn remote_id_directories() -> Vec<PathBuf> {
-    let mut dirs = Vec::new();
-    dirs.push(program_data_config_dir());
-    dirs.extend(service_profile_dirs());
-    dirs.extend(all_user_appdata_config_dirs());
-    dirs
-}
-
-fn write_config_files() -> Result<PathBuf, RustdeskError> {
-    let config_contents = format!(
-        r#"[options]
-key = "{key}"
-relay-server = "{host}"
-custom-rendezvous-server = "{host}"
-api-server = "https://{host}"
-verification-method = "{verification}"
-approve-mode = "{approve}"
-"#,
-        host = SERVER_HOST,
-        key = SERVER_KEY,
-        verification = SECURITY_VERIFICATION_VALUE,
-        approve = SECURITY_APPROVE_MODE_VALUE,
-    );
-
-    let main_path = program_data_config_dir().join("RustDesk2.toml");
-    write_file(&main_path, &config_contents)?;
-
-    for service_dir in service_profile_dirs() {
-        let service_profile = service_dir.join("RustDesk2.toml");
-        let _ = write_file(&service_profile, &config_contents);
-    }
-
-    Ok(main_path)
-}
-
-fn write_file(path: &Path, contents: &str) -> Result<(), io::Error> {
-    if let Some(parent) = path.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    let mut file = OpenOptions::new()
-        .create(true)
-        .write(true)
-        .truncate(true)
-        .open(path)?;
-    file.write_all(contents.as_bytes())
-}
-
-fn apply_config(exe_path: &Path, config_path: &Path) -> Result<(), RustdeskError> {
-    run_with_args(exe_path, &["--import-config", &config_path.to_string_lossy()])
-}
-
-fn set_password(exe_path: &Path, secret: &str) -> Result<(), RustdeskError> {
-    run_with_args(exe_path, &["--password", secret])
-}
-
-fn define_custom_id(exe_path: &Path, machine_id: Option<&str>) -> Option<String> {
-    let value = machine_id.and_then(|raw| {
-        let trimmed = raw.trim();
-        if trimmed.is_empty() { None } else { Some(trimmed) }
-    })?;
-
-    let custom_id = derive_numeric_id(value);
-    if run_with_args(exe_path, &["--set-id", &custom_id]).is_ok() {
-        info!("ID deterministico definido: {}", custom_id);
-        Some(custom_id)
-    } else {
-        None
-    }
-}
-
-fn derive_numeric_id(machine_id: &str) -> String {
-    let mut hasher = Sha256::new();
-    hasher.update(machine_id.as_bytes());
-    let hash = hasher.finalize();
-    let mut bytes = [0u8; 8];
-    bytes.copy_from_slice(&hash[..8]);
-    let value = u64::from_le_bytes(bytes);
-    let num = (value % 900_000_000) + 100_000_000;
-    format!("{:09}", num)
-}
-
-fn ensure_service_running(exe_path: &Path) -> Result<(), RustdeskError> {
-    ensure_service_installed(exe_path)?;
-    let _ = run_sc(&["config", SERVICE_NAME, "start=", "auto"]);
-    let _ = run_sc(&["start", SERVICE_NAME]);
-    remove_rustdesk_autorun_artifacts();
-    Ok(())
-}
-
-fn ensure_service_installed(exe_path: &Path) -> Result<(), RustdeskError> {
-    if run_sc(&["query", SERVICE_NAME]).is_ok() {
-        return Ok(());
-    }
-    run_with_args(exe_path, &["--install-service"])
-}
-
-fn stop_rustdesk_processes() -> Result<(), RustdeskError> {
-    let _ = run_sc(&["stop", SERVICE_NAME]);
-    thread::sleep(Duration::from_secs(2));
-
-    let status = hidden_command("taskkill")
-        .args(["/F", "/T", "/IM", "rustdesk.exe"])
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-
-    if status.success() || matches!(status.code(), Some(128)) {
-        Ok(())
-    } else {
-        Err(RustdeskError::CommandFailed {
-            command: "taskkill".into(),
-            status: status.code(),
-        })
-    }
-}
-
-fn purge_existing_rustdesk_profiles() -> Result<(), String> {
-    let files = [
-        "RustDesk.toml",
-        "RustDesk_local.toml",
-        "RustDesk2.toml",
-        "password",
-        "passwd",
-        "passwd.txt",
-    ];
-
-    for dir in remote_id_directories() {
-        if !dir.exists() {
-            continue;
-        }
-        for name in files {
-            let path = dir.join(name);
-            if path.exists() {
-                let _ = fs::remove_file(&path);
-            }
-        }
-    }
-    Ok(())
-}
-
-fn ensure_password_files(secret: &str) -> Result<(), String> {
-    for dir in remote_id_directories() {
-        let password_path = dir.join("RustDesk.toml");
-        let _ = write_toml_kv(&password_path, "password", secret);
-
-        let local_path = dir.join("RustDesk_local.toml");
-        let _ = write_toml_kv(&local_path, "verification-method", SECURITY_VERIFICATION_VALUE);
-        let _ = write_toml_kv(&local_path, "approve-mode", SECURITY_APPROVE_MODE_VALUE);
-    }
-    Ok(())
-}
-
-fn propagate_password_profile() -> io::Result<bool> {
-    // Encontra um diretorio de usuario que tenha arquivos de config
-    let user_dirs = all_user_appdata_config_dirs();
-    let src_dir = user_dirs.iter().find(|d| d.join("RustDesk.toml").exists());
-
-    let Some(src_dir) = src_dir else {
-        // Se nenhum usuario tem config, usa ProgramData como fonte
-        let pd = program_data_config_dir();
-        if !pd.join("RustDesk.toml").exists() {
-            return Ok(false);
-        }
-        return propagate_from_dir(&pd);
-    };
-
-    propagate_from_dir(src_dir)
-}
-
-fn propagate_from_dir(src_dir: &Path) -> io::Result<bool> {
-    let propagation_files = ["RustDesk.toml", "RustDesk_local.toml", "RustDesk2.toml"];
-    let mut propagated = false;
-
-    for filename in propagation_files {
-        let src_path = src_dir.join(filename);
-        if !src_path.exists() {
-            continue;
-        }
-
-        for dest_root in remote_id_directories() {
-            if dest_root == src_dir {
-                continue; // Nao copiar para si mesmo
-            }
-            let target_path = dest_root.join(filename);
-            if copy_overwrite(&src_path, &target_path).is_ok() {
-                propagated = true;
-            }
-        }
-    }
-
-    Ok(propagated)
-}
-
-fn ensure_remote_id_files(id: &str) {
-    for dir in remote_id_directories() {
-        let path = dir.join("RustDesk_local.toml");
-        let _ = write_remote_id_value(&path, id);
-    }
-}
-
-fn write_remote_id_value(path: &Path, id: &str) -> io::Result<()> {
-    if let Some(parent) = path.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    let replacement = format!("remote_id = '{}'\n", id);
-    if let Ok(existing) = fs::read_to_string(path) {
-        let mut replaced = false;
-        let mut buffer = String::with_capacity(existing.len() + replacement.len());
-        for line in existing.lines() {
-            if line.trim_start().starts_with("remote_id") {
-                buffer.push_str(&replacement);
-                replaced = true;
-            } else {
-                buffer.push_str(line);
-                buffer.push('\n');
-            }
-        }
-        if !replaced {
-            buffer.push_str(&replacement);
-        }
-        let mut file = OpenOptions::new()
-            .create(true)
-            .write(true)
-            .truncate(true)
-            .open(path)?;
-        file.write_all(buffer.as_bytes())
-    } else {
-        let mut file = OpenOptions::new()
-            .create(true)
-            .write(true)
-            .truncate(true)
-            .open(path)?;
-        file.write_all(replacement.as_bytes())
-    }
-}
-
-fn write_toml_kv(path: &Path, key: &str, value: &str) -> io::Result<()> {
-    if let Some(parent) = path.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    let sanitized = value.replace('\\', "\\\\").replace('"', "\\\"");
-    let replacement = format!("{key} = \"{sanitized}\"\n");
-    let existing = fs::read_to_string(path).unwrap_or_default();
-    let mut replaced = false;
-    let mut buffer = String::with_capacity(existing.len() + replacement.len());
-    for line in existing.lines() {
-        let trimmed = line.trim_start();
-        if trimmed.starts_with(&format!("{key} ")) || trimmed.starts_with(&format!("{key}=")) {
-            buffer.push_str(&replacement);
-            replaced = true;
-        } else {
-            buffer.push_str(line);
-            buffer.push('\n');
-        }
-    }
-    if !replaced {
-        buffer.push_str(&replacement);
-    }
-    let mut file = OpenOptions::new()
-        .create(true)
-        .write(true)
-        .truncate(true)
-        .open(path)?;
-    file.write_all(buffer.as_bytes())
-}
-
-fn read_remote_id_from_profiles() -> Option<String> {
-    for dir in remote_id_directories() {
-        for candidate in [dir.join("RustDesk_local.toml"), dir.join("RustDesk.toml")] {
-            if let Some(id) = read_remote_id_file(&candidate) {
-                if !id.is_empty() {
-                    return Some(id);
-                }
-            }
-        }
-    }
-    None
-}
-
-fn read_remote_id_file(path: &Path) -> Option<String> {
-    let content = fs::read_to_string(path).ok()?;
-    for line in content.lines() {
-        if let Some(value) = parse_assignment(line, "remote_id") {
-            return Some(value);
-        }
-    }
-    None
-}
-
-fn parse_assignment(line: &str, key: &str) -> Option<String> {
-    let trimmed = line.trim();
-    if !trimmed.starts_with(key) {
-        return None;
-    }
-    let (_, rhs) = trimmed.split_once('=')?;
-    let value = rhs.trim().trim_matches(|c| c == '\'' || c == '"');
-    if value.is_empty() {
-        None
-    } else {
-        Some(value.to_string())
-    }
-}
-
-fn query_id_with_retries(exe_path: &Path, attempts: usize) -> Result<String, RustdeskError> {
-    for attempt in 0..attempts {
-        match query_id(exe_path) {
-            Ok(value) if !value.trim().is_empty() => return Ok(value),
-            _ => {}
-        }
-        if attempt + 1 < attempts {
-            thread::sleep(Duration::from_millis(800));
-        }
-    }
-    Err(RustdeskError::MissingId)
-}
-
-fn query_id(exe_path: &Path) -> Result<String, RustdeskError> {
-    let output = hidden_command(exe_path).arg("--get-id").output()?;
-    if !output.status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} --get-id", exe_path.display()),
-            status: output.status.code(),
-        });
-    }
-    let stdout = String::from_utf8_lossy(&output.stdout).trim().to_string();
-    if stdout.is_empty() {
-        return Err(RustdeskError::MissingId);
-    }
-    Ok(stdout)
-}
-
-fn query_version(exe_path: &Path) -> Result<String, RustdeskError> {
-    let output = hidden_command(exe_path).arg("--version").output()?;
-    if !output.status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} --version", exe_path.display()),
-            status: output.status.code(),
-        });
-    }
-    Ok(String::from_utf8_lossy(&output.stdout).trim().to_string())
-}
-
-fn query_service_state() -> Option<String> {
-    let output = hidden_command("sc")
-        .args(["query", SERVICE_NAME])
-        .output()
-        .ok()?;
-
-    if !output.status.success() {
-        return None;
-    }
-
-    let stdout = String::from_utf8_lossy(&output.stdout);
-    for line in stdout.lines() {
-        let lower = line.to_lowercase();
-        if lower.contains("running") {
-            return Some("running".to_string());
-        }
-        if lower.contains("stopped") {
-            return Some("stopped".to_string());
-        }
-    }
-    None
-}
-
-fn run_sc(args: &[&str]) -> Result<(), RustdeskError> {
-    let status = hidden_command("sc")
-        .args(args)
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-    if !status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("sc {}", args.join(" ")),
-            status: status.code(),
-        });
-    }
-    Ok(())
-}
-
-fn run_with_args(exe_path: &Path, args: &[&str]) -> Result<(), RustdeskError> {
-    let status = hidden_command(exe_path)
-        .args(args)
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-    if !status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} {}", exe_path.display(), args.join(" ")),
-            status: status.code(),
-        });
-    }
-    Ok(())
-}
-
-fn remove_rustdesk_autorun_artifacts() {
-    // Remove atalhos de inicializacao automatica
-    let mut startup_paths: Vec<PathBuf> = Vec::new();
-    if let Ok(appdata) = env::var("APPDATA") {
-        startup_paths.push(
-            Path::new(&appdata)
-                .join("Microsoft\\Windows\\Start Menu\\Programs\\Startup\\RustDesk.lnk"),
-        );
-    }
-    startup_paths.push(PathBuf::from(
-        r"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\RustDesk.lnk",
-    ));
-
-    for path in startup_paths {
-        if path.exists() {
-            let _ = fs::remove_file(&path);
-        }
-    }
-
-    // Remove entradas de registro
-    for hive in ["HKCU", "HKLM"] {
-        let reg_path = format!(r"{}\Software\Microsoft\Windows\CurrentVersion\Run", hive);
-        let _ = hidden_command("reg")
-            .args(["delete", &reg_path, "/v", "RustDesk", "/f"])
-            .stdout(Stdio::null())
-            .stderr(Stdio::null())
-            .status();
-    }
-}
-
-fn ensure_service_profiles_writable() -> Result<(), String> {
-    for dir in service_profile_dirs() {
-        if !can_write_dir(&dir) {
-            fix_profile_acl(&dir)?;
-        }
-    }
-    Ok(())
-}
-
-fn can_write_dir(dir: &Path) -> bool {
-    if fs::create_dir_all(dir).is_err() {
-        return false;
-    }
-    let probe = dir.join(".raven_acl_probe");
-    match OpenOptions::new()
-        .create(true)
-        .write(true)
-        .truncate(true)
-        .open(&probe)
-    {
-        Ok(mut file) => {
-            if file.write_all(b"ok").is_err() {
-                let _ = fs::remove_file(&probe);
-                return false;
-            }
-            let _ = fs::remove_file(&probe);
-            true
-        }
-        Err(_) => false,
-    }
-}
-
-fn fix_profile_acl(target: &Path) -> Result<(), String> {
-    let target_str = target.display().to_string();
-
-    // Como ja estamos rodando como LocalSystem, podemos usar takeown/icacls diretamente
-    let _ = hidden_command("takeown")
-        .args(["/F", &target_str, "/R", "/D", "Y"])
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status();
-
-    let status = hidden_command("icacls")
-        .args([
-            &target_str,
-            "/grant",
-            "*S-1-5-32-544:(OI)(CI)F",
-            "*S-1-5-19:(OI)(CI)F",
-            "*S-1-5-32-545:(OI)(CI)M",
-            "/T",
-            "/C",
-            "/Q",
-        ])
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()
-        .map_err(|e| format!("Erro ao executar icacls: {}", e))?;
-
-    if status.success() {
-        Ok(())
-    } else {
-        Err(format!("icacls retornou codigo {}", status.code().unwrap_or(-1)))
-    }
-}
-
-fn copy_overwrite(src: &Path, dst: &Path) -> io::Result<()> {
-    if let Some(parent) = dst.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    if dst.is_dir() {
-        fs::remove_dir_all(dst)?;
-    } else if dst.exists() {
-        fs::remove_file(dst)?;
-    }
-    fs::copy(src, dst)?;
-    Ok(())
-}
-
-fn hidden_command(program: impl AsRef<OsStr>) -> Command {
-    let mut cmd = Command::new(program);
-    cmd.creation_flags(CREATE_NO_WINDOW);
-    cmd
-}
diff --git a/apps/desktop/service/src/usb_policy.rs b/apps/desktop/service/src/usb_policy.rs
deleted file mode 100644
index ed8144d..0000000
--- a/apps/desktop/service/src/usb_policy.rs
+++ /dev/null
@@ -1,259 +0,0 @@
-//! Modulo USB Policy - Controle de dispositivos USB
-//!
-//! Implementa o controle de armazenamento USB no Windows.
-//! Como o servico roda como LocalSystem, nao precisa de elevacao.
-
-use serde::{Deserialize, Serialize};
-use std::io;
-use thiserror::Error;
-use tracing::{error, info, warn};
-use winreg::enums::*;
-use winreg::RegKey;
-
-// GUID para Removable Storage Devices (Disk)
-const REMOVABLE_STORAGE_GUID: &str = "{53f56307-b6bf-11d0-94f2-00a0c91efb8b}";
-
-// Chaves de registro
-const REMOVABLE_STORAGE_PATH: &str = r"Software\Policies\Microsoft\Windows\RemovableStorageDevices";
-const USBSTOR_PATH: &str = r"SYSTEM\CurrentControlSet\Services\USBSTOR";
-const STORAGE_POLICY_PATH: &str = r"SYSTEM\CurrentControlSet\Control\StorageDevicePolicies";
-
-#[derive(Debug, Clone, Copy, PartialEq, Eq, Serialize, Deserialize)]
-#[serde(rename_all = "SCREAMING_SNAKE_CASE")]
-pub enum UsbPolicy {
-    Allow,
-    BlockAll,
-    Readonly,
-}
-
-impl UsbPolicy {
-    pub fn from_str(s: &str) -> Option<Self> {
-        match s.to_uppercase().as_str() {
-            "ALLOW" => Some(Self::Allow),
-            "BLOCK_ALL" => Some(Self::BlockAll),
-            "READONLY" => Some(Self::Readonly),
-            _ => None,
-        }
-    }
-
-    pub fn as_str(&self) -> &'static str {
-        match self {
-            Self::Allow => "ALLOW",
-            Self::BlockAll => "BLOCK_ALL",
-            Self::Readonly => "READONLY",
-        }
-    }
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct UsbPolicyResult {
-    pub success: bool,
-    pub policy: String,
-    pub error: Option<String>,
-    pub applied_at: Option<i64>,
-}
-
-#[derive(Error, Debug)]
-pub enum UsbControlError {
-    #[error("Politica USB invalida: {0}")]
-    InvalidPolicy(String),
-
-    #[error("Erro de registro do Windows: {0}")]
-    RegistryError(String),
-
-    #[error("Permissao negada")]
-    PermissionDenied,
-
-    #[error("Erro de I/O: {0}")]
-    Io(#[from] io::Error),
-}
-
-/// Aplica uma politica de USB
-pub fn apply_policy(policy_str: &str) -> Result<UsbPolicyResult, UsbControlError> {
-    let policy = UsbPolicy::from_str(policy_str)
-        .ok_or_else(|| UsbControlError::InvalidPolicy(policy_str.to_string()))?;
-
-    let now = chrono::Utc::now().timestamp_millis();
-
-    info!("Aplicando politica USB: {:?}", policy);
-
-    // 1. Aplicar Removable Storage Policy
-    apply_removable_storage_policy(policy)?;
-
-    // 2. Aplicar USBSTOR
-    apply_usbstor_policy(policy)?;
-
-    // 3. Aplicar WriteProtect se necessario
-    if policy == UsbPolicy::Readonly {
-        apply_write_protect(true)?;
-    } else {
-        apply_write_protect(false)?;
-    }
-
-    // 4. Atualizar Group Policy (opcional)
-    if let Err(e) = refresh_group_policy() {
-        warn!("Falha ao atualizar group policy: {}", e);
-    }
-
-    info!("Politica USB aplicada com sucesso: {:?}", policy);
-
-    Ok(UsbPolicyResult {
-        success: true,
-        policy: policy.as_str().to_string(),
-        error: None,
-        applied_at: Some(now),
-    })
-}
-
-/// Retorna a politica USB atual
-pub fn get_current_policy() -> Result<String, UsbControlError> {
-    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-
-    // Verifica Removable Storage Policy primeiro
-    let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
-
-    if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_READ) {
-        let deny_read: u32 = key.get_value("Deny_Read").unwrap_or(0);
-        let deny_write: u32 = key.get_value("Deny_Write").unwrap_or(0);
-
-        if deny_read == 1 && deny_write == 1 {
-            return Ok("BLOCK_ALL".to_string());
-        }
-
-        if deny_read == 0 && deny_write == 1 {
-            return Ok("READONLY".to_string());
-        }
-    }
-
-    // Verifica USBSTOR como fallback
-    if let Ok(key) = hklm.open_subkey_with_flags(USBSTOR_PATH, KEY_READ) {
-        let start: u32 = key.get_value("Start").unwrap_or(3);
-        if start == 4 {
-            return Ok("BLOCK_ALL".to_string());
-        }
-    }
-
-    Ok("ALLOW".to_string())
-}
-
-fn apply_removable_storage_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
-    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-    let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
-
-    match policy {
-        UsbPolicy::Allow => {
-            // Tenta remover as restricoes, se existirem
-            if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_ALL_ACCESS) {
-                let _ = key.delete_value("Deny_Read");
-                let _ = key.delete_value("Deny_Write");
-                let _ = key.delete_value("Deny_Execute");
-            }
-            // Tenta remover a chave inteira se estiver vazia
-            let _ = hklm.delete_subkey(&full_path);
-        }
-        UsbPolicy::BlockAll => {
-            let (key, _) = hklm
-                .create_subkey(&full_path)
-                .map_err(map_winreg_error)?;
-
-            key.set_value("Deny_Read", &1u32)
-                .map_err(map_winreg_error)?;
-            key.set_value("Deny_Write", &1u32)
-                .map_err(map_winreg_error)?;
-            key.set_value("Deny_Execute", &1u32)
-                .map_err(map_winreg_error)?;
-        }
-        UsbPolicy::Readonly => {
-            let (key, _) = hklm
-                .create_subkey(&full_path)
-                .map_err(map_winreg_error)?;
-
-            // Permite leitura, bloqueia escrita
-            key.set_value("Deny_Read", &0u32)
-                .map_err(map_winreg_error)?;
-            key.set_value("Deny_Write", &1u32)
-                .map_err(map_winreg_error)?;
-            key.set_value("Deny_Execute", &0u32)
-                .map_err(map_winreg_error)?;
-        }
-    }
-
-    Ok(())
-}
-
-fn apply_usbstor_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
-    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-
-    let key = hklm
-        .open_subkey_with_flags(USBSTOR_PATH, KEY_ALL_ACCESS)
-        .map_err(map_winreg_error)?;
-
-    match policy {
-        UsbPolicy::Allow => {
-            // Start = 3 habilita o driver
-            key.set_value("Start", &3u32)
-                .map_err(map_winreg_error)?;
-        }
-        UsbPolicy::BlockAll => {
-            // Start = 4 desabilita o driver
-            key.set_value("Start", &4u32)
-                .map_err(map_winreg_error)?;
-        }
-        UsbPolicy::Readonly => {
-            // Readonly mantem driver ativo
-            key.set_value("Start", &3u32)
-                .map_err(map_winreg_error)?;
-        }
-    }
-
-    Ok(())
-}
-
-fn apply_write_protect(enable: bool) -> Result<(), UsbControlError> {
-    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-
-    if enable {
-        let (key, _) = hklm
-            .create_subkey(STORAGE_POLICY_PATH)
-            .map_err(map_winreg_error)?;
-
-        key.set_value("WriteProtect", &1u32)
-            .map_err(map_winreg_error)?;
-    } else if let Ok(key) = hklm.open_subkey_with_flags(STORAGE_POLICY_PATH, KEY_ALL_ACCESS) {
-        let _ = key.set_value("WriteProtect", &0u32);
-    }
-
-    Ok(())
-}
-
-fn refresh_group_policy() -> Result<(), UsbControlError> {
-    use std::os::windows::process::CommandExt;
-    use std::process::Command;
-
-    const CREATE_NO_WINDOW: u32 = 0x08000000;
-
-    let output = Command::new("gpupdate")
-        .args(["/target:computer", "/force"])
-        .creation_flags(CREATE_NO_WINDOW)
-        .output()
-        .map_err(UsbControlError::Io)?;
-
-    if !output.status.success() {
-        warn!(
-            "gpupdate retornou erro: {}",
-            String::from_utf8_lossy(&output.stderr)
-        );
-    }
-
-    Ok(())
-}
-
-fn map_winreg_error(error: io::Error) -> UsbControlError {
-    if let Some(code) = error.raw_os_error() {
-        if code == 5 {
-            return UsbControlError::PermissionDenied;
-        }
-    }
-    UsbControlError::RegistryError(error.to_string())
-}
diff --git a/apps/desktop/src-tauri/.gitignore b/apps/desktop/src-tauri/.gitignore
deleted file mode 100644
index b21bd68..0000000
--- a/apps/desktop/src-tauri/.gitignore
+++ /dev/null
@@ -1,7 +0,0 @@
-# Generated by Cargo
-# will have compiled files and executables
-/target/
-
-# Generated by Tauri
-# will have schema files for capabilities auto-completion
-/gen/schemas
diff --git a/apps/desktop/src-tauri/Cargo.lock b/apps/desktop/src-tauri/Cargo.lock
deleted file mode 100644
index f5d4b76..0000000
--- a/apps/desktop/src-tauri/Cargo.lock
+++ /dev/null
@@ -1,6779 +0,0 @@
-# This file is automatically @generated by Cargo.
-# It is not intended for manual editing.
-version = 4
-
-[[package]]
-name = "addr2line"
-version = "0.25.1"
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- "gimli",
-]
-
-[[package]]
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-
-[[package]]
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-[[package]]
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- "base64 0.22.1",
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- "hostname",
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- "parking_lot",
- "reqwest",
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- "serde_json",
- "sha2",
- "sysinfo",
- "tauri",
- "tauri-build",
- "tauri-plugin-deep-link",
- "tauri-plugin-dialog",
- "tauri-plugin-notification",
- "tauri-plugin-opener",
- "tauri-plugin-process",
- "tauri-plugin-single-instance",
- "tauri-plugin-store",
- "tauri-plugin-updater",
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- "tokio",
- "uuid",
- "winreg",
-]
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diff --git a/apps/desktop/src-tauri/Cargo.toml b/apps/desktop/src-tauri/Cargo.toml
deleted file mode 100644
index 8e26952..0000000
--- a/apps/desktop/src-tauri/Cargo.toml
+++ /dev/null
@@ -1,50 +0,0 @@
-[package]
-name = "appsdesktop"
-version = "0.1.0"
-description = "A Tauri App"
-authors = ["you"]
-edition = "2021"
-
-# See more keys and their definitions at https://doc.rust-lang.org/cargo/reference/manifest.html
-
-[lib]
-# The `_lib` suffix may seem redundant but it is necessary
-# to make the lib name unique and wouldn't conflict with the bin name.
-# This seems to be only an issue on Windows, see https://github.com/rust-lang/cargo/issues/8519
-name = "appsdesktop_lib"
-crate-type = ["staticlib", "cdylib", "rlib"]
-
-[build-dependencies]
-tauri-build = { version = "2.4.1", features = [] }
-
-[dependencies]
-tauri = { version = "2.9", features = ["wry", "devtools", "tray-icon"] }
-tauri-plugin-dialog = "2.4.2"
-tauri-plugin-opener = "2.5.0"
-tauri-plugin-store = "2.4.0"
-tauri-plugin-updater = "2.9.0"
-tauri-plugin-process = "2.3.0"
-tauri-plugin-notification = "2"
-tauri-plugin-deep-link = "2"
-tauri-plugin-single-instance = "2"
-serde = { version = "1", features = ["derive"] }
-serde_json = "1"
-sysinfo = { version = "0.31", default-features = false, features = ["multithread", "network", "system", "disk"] }
-get_if_addrs = "0.5"
-reqwest = { version = "0.12", features = ["json", "rustls-tls", "blocking", "stream"], default-features = false }
-futures-util = "0.3"
-tokio = { version = "1", features = ["rt-multi-thread", "macros", "time"] }
-once_cell = "1.19"
-thiserror = "1.0"
-chrono = { version = "0.4", features = ["serde"] }
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-hostname = "0.4"
-base64 = "0.22"
-sha2 = "0.10"
-convex = "0.10.2"
-uuid = { version = "1", features = ["v4"] }
-dirs = "5"
-# SSE usa reqwest com stream, nao precisa de websocket
-
-[target.'cfg(windows)'.dependencies]
-winreg = "0.55"
diff --git a/apps/desktop/src-tauri/build.rs b/apps/desktop/src-tauri/build.rs
deleted file mode 100644
index 0dfb1ae..0000000
--- a/apps/desktop/src-tauri/build.rs
+++ /dev/null
@@ -1,31 +0,0 @@
-fn main() {
-    // Custom manifest keeps Common-Controls v6 dependency to avoid TaskDialogIndirect errors.
-    let windows = tauri_build::WindowsAttributes::new().app_manifest(
-        r#"
-<assembly xmlns="urn:schemas-microsoft-com:asm.v1" manifestVersion="1.0">
-  <dependency>
-    <dependentAssembly>
-      <assemblyIdentity
-        type="win32"
-        name="Microsoft.Windows.Common-Controls"
-        version="6.0.0.0"
-        processorArchitecture="*"
-        publicKeyToken="6595b64144ccf1df"
-        language="*" />
-    </dependentAssembly>
-  </dependency>
-  <trustInfo xmlns="urn:schemas-microsoft-com:asm.v3">
-    <security>
-      <requestedPrivileges>
-        <requestedExecutionLevel level="asInvoker" uiAccess="false" />
-      </requestedPrivileges>
-    </security>
-  </trustInfo>
-</assembly>
-"#,
-    );
-
-    let attrs = tauri_build::Attributes::new().windows_attributes(windows);
-
-    tauri_build::try_build(attrs).expect("failed to run Tauri build script");
-}
diff --git a/apps/desktop/src-tauri/capabilities/default.json b/apps/desktop/src-tauri/capabilities/default.json
deleted file mode 100644
index a0cf79b..0000000
--- a/apps/desktop/src-tauri/capabilities/default.json
+++ /dev/null
@@ -1,33 +0,0 @@
-{
-  "$schema": "../gen/schemas/desktop-schema.json",
-  "identifier": "default",
-  "description": "Capability for all windows",
-  "windows": ["main", "chat-*", "chat-hub"],
-  "permissions": [
-    "core:default",
-    "core:event:default",
-    "core:event:allow-listen",
-    "core:event:allow-unlisten",
-    "core:event:allow-emit",
-    "core:window:default",
-    "core:window:allow-close",
-    "core:window:allow-hide",
-    "core:window:allow-show",
-    "core:window:allow-set-focus",
-    "core:window:allow-start-dragging",
-    "dialog:allow-open",
-    "opener:default",
-    "store:default",
-    "store:allow-load",
-    "store:allow-set",
-    "store:allow-get",
-    "store:allow-save",
-    "store:allow-delete",
-    "updater:default",
-    "process:default",
-    "notification:default",
-    "notification:allow-notify",
-    "notification:allow-request-permission",
-    "notification:allow-is-permission-granted"
-  ]
-}
diff --git a/apps/desktop/src-tauri/icons/128x128.png b/apps/desktop/src-tauri/icons/128x128.png
deleted file mode 100644
index ea1b4de..0000000
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diff --git a/apps/desktop/src-tauri/icons/128x128@2x.png b/apps/desktop/src-tauri/icons/128x128@2x.png
deleted file mode 100644
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diff --git a/apps/desktop/src-tauri/icons/32x32.png b/apps/desktop/src-tauri/icons/32x32.png
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index 96fd42a..0000000
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diff --git a/apps/desktop/src-tauri/icons/64x64.png b/apps/desktop/src-tauri/icons/64x64.png
deleted file mode 100644
index bcd4b9c..0000000
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diff --git a/apps/desktop/src-tauri/icons/Raven.png b/apps/desktop/src-tauri/icons/Raven.png
deleted file mode 100644
index ab005ba..0000000
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diff --git a/apps/desktop/src-tauri/icons/Square107x107Logo.png b/apps/desktop/src-tauri/icons/Square107x107Logo.png
deleted file mode 100644
index 0a503d5..0000000
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diff --git a/apps/desktop/src-tauri/icons/Square142x142Logo.png b/apps/desktop/src-tauri/icons/Square142x142Logo.png
deleted file mode 100644
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diff --git a/apps/desktop/src-tauri/icons/Square150x150Logo.png b/apps/desktop/src-tauri/icons/Square150x150Logo.png
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diff --git a/apps/desktop/src-tauri/icons/Square284x284Logo.png b/apps/desktop/src-tauri/icons/Square284x284Logo.png
deleted file mode 100644
index 9bbef05..0000000
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diff --git a/apps/desktop/src-tauri/icons/Square30x30Logo.png b/apps/desktop/src-tauri/icons/Square30x30Logo.png
deleted file mode 100644
index df1c649..0000000
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diff --git a/apps/desktop/src-tauri/icons/Square310x310Logo.bmp b/apps/desktop/src-tauri/icons/Square310x310Logo.bmp
deleted file mode 100644
index 2aba9f9..0000000
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diff --git a/apps/desktop/src-tauri/icons/Square310x310Logo.png b/apps/desktop/src-tauri/icons/Square310x310Logo.png
deleted file mode 100644
index c277c69..0000000
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diff --git a/apps/desktop/src-tauri/icons/Square44x44Logo.png b/apps/desktop/src-tauri/icons/Square44x44Logo.png
deleted file mode 100644
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diff --git a/apps/desktop/src-tauri/icons/nsis-header.bmp b/apps/desktop/src-tauri/icons/nsis-header.bmp
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diff --git a/apps/desktop/src-tauri/icons/nsis-sidebar.bmp b/apps/desktop/src-tauri/icons/nsis-sidebar.bmp
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diff --git a/apps/desktop/src-tauri/installer-hooks.nsh b/apps/desktop/src-tauri/installer-hooks.nsh
deleted file mode 100644
index 72de836..0000000
--- a/apps/desktop/src-tauri/installer-hooks.nsh
+++ /dev/null
@@ -1,121 +0,0 @@
-; Hooks customizadas do instalador NSIS (Tauri)
-;
-; Objetivo:
-; - Remover a marca "Nullsoft Install System" exibida no canto inferior esquerdo
-; - Instalar o Raven Service para operacoes privilegiadas sem UAC
-;
-; Nota: o bundler do Tauri injeta estes macros no script principal do instalador.
-
-BrandingText " "
-
-!macro NSIS_HOOK_PREINSTALL
-  ; Para e remove qualquer instancia anterior do servico antes de atualizar
-  DetailPrint "Parando servicos anteriores..."
-
-  ; Para o servico
-  nsExec::ExecToLog 'sc stop RavenService'
-
-  ; Aguarda o servico parar completamente (ate 10 segundos)
-  nsExec::ExecToLog 'powershell -Command "$$i=0; while((Get-Service RavenService -ErrorAction SilentlyContinue).Status -eq \"Running\" -and $$i -lt 10){Start-Sleep 1;$$i++}"'
-
-  ; Remove o servico antigo (IMPORTANTE para reinstalacoes)
-  DetailPrint "Removendo servico antigo..."
-  IfFileExists "$INSTDIR\raven-service.exe" 0 +2
-    nsExec::ExecToLog '"$INSTDIR\raven-service.exe" uninstall'
-
-  ; Fallback: remove via sc delete se o executavel nao existir
-  nsExec::ExecToLog 'sc delete RavenService'
-
-  ; Forca encerramento de processos remanescentes
-  nsExec::ExecToLog 'taskkill /F /IM raven-service.exe'
-  nsExec::ExecToLog 'taskkill /F /IM appsdesktop.exe'
-
-  ; Aguarda liberacao dos arquivos e remocao completa do servico
-  Sleep 3000
-!macroend
-
-!macro NSIS_HOOK_POSTINSTALL
-  ; =========================================================================
-  ; Instala e inicia o Raven Service
-  ; =========================================================================
-
-  DetailPrint "Instalando Raven Service..."
-
-  ; Garante que nao ha servico residual
-  nsExec::ExecToLog 'sc delete RavenService'
-  Sleep 1000
-
-  ; O servico ja esta em $INSTDIR (copiado como resource pelo Tauri)
-  ; Registra o servico Windows
-  nsExec::ExecToLog '"$INSTDIR\raven-service.exe" install'
-  Pop $0
-
-  ${If} $0 != 0
-    DetailPrint "Aviso: Falha ao registrar servico (codigo: $0)"
-    ; Tenta remover completamente e reinstalar
-    nsExec::ExecToLog '"$INSTDIR\raven-service.exe" uninstall'
-    nsExec::ExecToLog 'sc delete RavenService'
-    Sleep 1000
-    nsExec::ExecToLog '"$INSTDIR\raven-service.exe" install'
-    Pop $0
-  ${EndIf}
-
-  ; Aguarda registro do servico
-  Sleep 500
-
-  ; Inicia o servico
-  DetailPrint "Iniciando Raven Service..."
-  nsExec::ExecToLog 'sc start RavenService'
-  Pop $0
-
-  ${If} $0 == 0
-    DetailPrint "Raven Service iniciado com sucesso!"
-  ${Else}
-    ; Tenta novamente apos breve espera
-    Sleep 1000
-    nsExec::ExecToLog 'sc start RavenService'
-    Pop $0
-    ${If} $0 == 0
-      DetailPrint "Raven Service iniciado com sucesso (segunda tentativa)!"
-    ${Else}
-      DetailPrint "Aviso: Servico sera iniciado na proxima reinicializacao (codigo: $0)"
-    ${EndIf}
-  ${EndIf}
-
-  ; =========================================================================
-  ; Verifica se RustDesk esta instalado
-  ; Se nao estiver, o Raven Service instalara automaticamente no primeiro uso
-  ; =========================================================================
-
-  IfFileExists "$PROGRAMFILES\RustDesk\rustdesk.exe" rustdesk_found rustdesk_not_found
-
-  rustdesk_not_found:
-    DetailPrint "RustDesk sera instalado automaticamente pelo Raven Service."
-    Goto rustdesk_done
-
-  rustdesk_found:
-    DetailPrint "RustDesk ja esta instalado."
-
-  rustdesk_done:
-!macroend
-
-!macro NSIS_HOOK_PREUNINSTALL
-  ; =========================================================================
-  ; Para e remove o Raven Service
-  ; =========================================================================
-
-  DetailPrint "Parando Raven Service..."
-  nsExec::ExecToLog 'sc stop RavenService'
-  Sleep 1000
-
-  DetailPrint "Removendo Raven Service..."
-  nsExec::ExecToLog '"$INSTDIR\raven-service.exe" uninstall'
-
-  ; Aguarda um pouco para garantir que o servico foi removido
-  Sleep 500
-!macroend
-
-!macro NSIS_HOOK_POSTUNINSTALL
-  ; Nada adicional necessario
-!macroend
-
diff --git a/apps/desktop/src-tauri/src/agent.rs b/apps/desktop/src-tauri/src/agent.rs
deleted file mode 100644
index 1d42d23..0000000
--- a/apps/desktop/src-tauri/src/agent.rs
+++ /dev/null
@@ -1,1748 +0,0 @@
-use std::sync::Arc;
-use std::time::Duration;
-
-use chrono::{DateTime, Utc};
-use once_cell::sync::Lazy;
-use parking_lot::Mutex;
-use serde::Serialize;
-use serde_json::json;
-use std::collections::HashMap;
-use sysinfo::{Networks, System};
-use tauri::async_runtime::{self, JoinHandle};
-use tokio::sync::Notify;
-
-#[derive(thiserror::Error, Debug)]
-pub enum AgentError {
-    #[error("Falha ao obter hostname da dispositivo")]
-    Hostname,
-    #[error("Nenhum identificador de hardware disponível (MAC/serial)")]
-    MissingIdentifiers,
-    #[error("URL de API inválida")]
-    InvalidApiUrl,
-    #[error("Falha HTTP: {0}")]
-    Http(#[from] reqwest::Error),
-}
-
-#[derive(Debug, Clone, Serialize)]
-#[serde(rename_all = "camelCase")]
-pub struct MachineOs {
-    pub name: String,
-    pub version: Option<String>,
-    pub architecture: Option<String>,
-}
-
-#[derive(Debug, Clone, Serialize)]
-#[serde(rename_all = "camelCase")]
-pub struct MachineMetrics {
-    pub collected_at: DateTime<Utc>,
-    pub cpu_logical_cores: usize,
-    pub cpu_physical_cores: Option<usize>,
-    pub cpu_usage_percent: f32,
-    pub load_average_one: Option<f64>,
-    pub load_average_five: Option<f64>,
-    pub load_average_fifteen: Option<f64>,
-    pub memory_total_bytes: u64,
-    pub memory_used_bytes: u64,
-    pub memory_used_percent: f32,
-    pub uptime_seconds: u64,
-}
-
-#[derive(Debug, Clone, Serialize)]
-#[serde(rename_all = "camelCase")]
-pub struct MachineInventory {
-    pub cpu_brand: Option<String>,
-    pub host_identifier: Option<String>,
-}
-
-#[derive(Debug, Clone, Serialize)]
-#[serde(rename_all = "camelCase")]
-pub struct MachineProfile {
-    pub hostname: String,
-    pub os: MachineOs,
-    pub mac_addresses: Vec<String>,
-    pub serial_numbers: Vec<String>,
-    pub inventory: MachineInventory,
-    pub metrics: MachineMetrics,
-}
-
-#[derive(Debug, Clone, Serialize)]
-#[serde(rename_all = "camelCase")]
-struct HeartbeatPayload {
-    machine_token: String,
-    status: Option<String>,
-    hostname: Option<String>,
-    os: Option<MachineOs>,
-    metrics: Option<MachineMetrics>,
-    metadata: Option<serde_json::Value>,
-}
-
-fn collect_mac_addresses() -> Vec<String> {
-    let mut macs = Vec::new();
-    let mut networks = Networks::new();
-    networks.refresh_list();
-    networks.refresh();
-
-    for (_, data) in networks.iter() {
-        let bytes = data.mac_address().0;
-        if bytes.iter().all(|byte| *byte == 0) {
-            continue;
-        }
-
-        let formatted = bytes
-            .iter()
-            .map(|byte| format!("{:02x}", byte))
-            .collect::<Vec<_>>()
-            .join(":");
-
-        if !macs.contains(&formatted) {
-            macs.push(formatted);
-        }
-    }
-
-    macs
-}
-
-#[cfg(target_os = "linux")]
-fn collect_serials_platform() -> Vec<String> {
-    let mut out = Vec::new();
-    for path in [
-        "/sys/class/dmi/id/product_uuid",
-        "/sys/class/dmi/id/product_serial",
-        "/sys/class/dmi/id/board_serial",
-        "/etc/machine-id",
-    ] {
-        if let Ok(raw) = std::fs::read_to_string(path) {
-            let s = raw.trim().to_string();
-            if !s.is_empty() && !out.contains(&s) {
-                out.push(s);
-            }
-        }
-    }
-    out
-}
-
-#[cfg(any(target_os = "windows", target_os = "macos"))]
-fn collect_serials_platform() -> Vec<String> {
-    // Fase 1: sem coleta nativa; será implementada via WMI/ioreg na fase 2.
-    Vec::new()
-}
-
-fn collect_serials() -> Vec<String> {
-    collect_serials_platform()
-}
-
-fn collect_network_addrs() -> Vec<serde_json::Value> {
-    // Mapa name -> mac via sysinfo (mais estável que get_if_addrs para MAC)
-    let mut mac_by_name: HashMap<String, String> = HashMap::new();
-    let mut networks = Networks::new();
-    networks.refresh_list();
-    networks.refresh();
-    for (name, data) in networks.iter() {
-        let bytes = data.mac_address().0;
-        if bytes.iter().any(|b| *b != 0) {
-            let mac = bytes
-                .iter()
-                .map(|b| format!("{:02x}", b))
-                .collect::<Vec<_>>()
-                .join(":");
-            mac_by_name.insert(name.to_string(), mac);
-        }
-    }
-
-    let mut entries = Vec::new();
-    if let Ok(ifaces) = get_if_addrs::get_if_addrs() {
-        for iface in ifaces {
-            let name = iface.name.clone();
-            let addr = iface.ip();
-            let ip = addr.to_string();
-            let mac = mac_by_name.get(&name).cloned();
-            entries.push(json!({
-                "name": name,
-                "mac": mac,
-                "ip": ip,
-            }));
-        }
-    }
-    entries
-}
-
-fn collect_disks(_system: &System) -> Vec<serde_json::Value> {
-    let mut out = Vec::new();
-    let disks = sysinfo::Disks::new_with_refreshed_list();
-    for disk in disks.list() {
-        let name = disk.name().to_string_lossy().to_string();
-        let mount = disk.mount_point().to_string_lossy().to_string();
-        let fs = disk.file_system().to_string_lossy().to_string();
-        let total = disk.total_space();
-        let avail = disk.available_space();
-        out.push(json!({
-            "name": if name.is_empty() { mount.clone() } else { name },
-            "mountPoint": mount,
-            "fs": fs,
-            "totalBytes": total,
-            "availableBytes": avail,
-        }));
-    }
-
-    out
-}
-
-fn parse_u64(value: &serde_json::Value) -> Option<u64> {
-    if let Some(num) = value.as_u64() {
-        return Some(num);
-    }
-    if let Some(num) = value.as_f64() {
-        if num.is_finite() && num >= 0.0 {
-            return Some(num as u64);
-        }
-    }
-    if let Some(text) = value.as_str() {
-        if let Ok(parsed) = text.trim().parse::<u64>() {
-            return Some(parsed);
-        }
-    }
-    None
-}
-
-fn push_gpu(
-    list: &mut Vec<serde_json::Value>,
-    name: Option<&str>,
-    memory: Option<u64>,
-    vendor: Option<&str>,
-    driver: Option<&str>,
-) {
-    if let Some(name) = name {
-        if name.trim().is_empty() {
-            return;
-        }
-        let mut obj = serde_json::Map::new();
-        obj.insert("name".into(), json!(name.trim()));
-        if let Some(memory) = memory {
-            obj.insert("memoryBytes".into(), json!(memory));
-        }
-        if let Some(vendor) = vendor {
-            if !vendor.trim().is_empty() {
-                obj.insert("vendor".into(), json!(vendor.trim()));
-            }
-        }
-        if let Some(driver) = driver {
-            if !driver.trim().is_empty() {
-                obj.insert("driver".into(), json!(driver.trim()));
-            }
-        }
-        list.push(serde_json::Value::Object(obj));
-    }
-}
-
-fn build_inventory_metadata(system: &System) -> serde_json::Value {
-    let cpu_brand = system
-        .cpus()
-        .first()
-        .map(|cpu| cpu.brand().to_string())
-        .filter(|brand| !brand.trim().is_empty());
-    // sysinfo 0.31 já retorna bytes em total_memory/used_memory
-    let mem_total_bytes = system.total_memory();
-    let network = collect_network_addrs();
-    let disks = collect_disks(system);
-    let mut inventory = json!({
-        "cpu": { "brand": cpu_brand.clone() },
-        "memory": { "totalBytes": mem_total_bytes },
-        "network": network,
-        "disks": disks,
-    });
-
-    if let Some(obj) = inventory.as_object_mut() {
-        let mut hardware = serde_json::Map::new();
-        if let Some(brand) = cpu_brand.clone() {
-            if !brand.trim().is_empty() {
-                hardware.insert("cpuType".into(), json!(brand.trim()));
-            }
-        }
-        if let Some(physical) = system.physical_core_count() {
-            hardware.insert("physicalCores".into(), json!(physical));
-        }
-        hardware.insert("logicalCores".into(), json!(system.cpus().len()));
-        if mem_total_bytes > 0 {
-            hardware.insert("memoryBytes".into(), json!(mem_total_bytes));
-            hardware.insert("memory".into(), json!(mem_total_bytes));
-        }
-        if !hardware.is_empty() {
-            obj.insert("hardware".into(), serde_json::Value::Object(hardware));
-        }
-    }
-
-    #[cfg(target_os = "linux")]
-    {
-        // Softwares instalados (dpkg ou rpm)
-        let software = collect_software_linux();
-        if let Some(obj) = inventory.as_object_mut() {
-            obj.insert("software".into(), software);
-        }
-
-        // Serviços ativos (systemd)
-        let services = collect_services_linux();
-        if let Some(obj) = inventory.as_object_mut() {
-            obj.insert("services".into(), services);
-        }
-
-        // Informações estendidas (lsblk/lspci/lsusb/smartctl)
-        let extended = collect_linux_extended();
-        if let Some(obj) = inventory.as_object_mut() {
-            obj.insert("extended".into(), extended);
-        }
-    }
-
-    #[cfg(target_os = "windows")]
-    {
-        let mut extended = collect_windows_extended();
-        // Fallback: se osInfo vier vazio, preenche com dados do sysinfo
-        if let Some(win) = extended.get_mut("windows").and_then(|v| v.as_object_mut()) {
-            let needs_os_info = match win.get("osInfo") {
-                Some(v) => v.as_object().map(|m| m.is_empty()).unwrap_or(true),
-                None => true,
-            };
-            if needs_os_info {
-                let mut osmap = serde_json::Map::new();
-                if let Some(name) = System::name() {
-                    osmap.insert("ProductName".into(), json!(name));
-                }
-                if let Some(ver) = System::os_version() {
-                    osmap.insert("Version".into(), json!(ver));
-                }
-                if let Some(build) = System::kernel_version() {
-                    osmap.insert("BuildNumber".into(), json!(build));
-                }
-                win.insert("osInfo".into(), serde_json::Value::Object(osmap));
-            }
-        }
-        if let Some(obj) = inventory.as_object_mut() {
-            obj.insert("extended".into(), extended);
-        }
-    }
-
-    #[cfg(target_os = "macos")]
-    {
-        let extended = collect_macos_extended();
-        if let Some(obj) = inventory.as_object_mut() {
-            obj.insert("extended".into(), extended);
-        }
-    }
-
-    // Normalização de software/serviços no topo do inventário
-    if let Some(obj) = inventory.as_object_mut() {
-        let extended_snapshot = obj.get("extended").and_then(|v| v.as_object()).cloned();
-        // Merge software
-        let mut software: Vec<serde_json::Value> = Vec::new();
-        if let Some(existing) = obj.get("software").and_then(|v| v.as_array()) {
-            software.extend(existing.iter().cloned());
-        }
-        if let Some(ext) = extended_snapshot.as_ref() {
-            // Windows normalize
-            if let Some(win) = ext.get("windows").and_then(|v| v.as_object()) {
-                if let Some(ws) = win.get("software").and_then(|v| v.as_array()) {
-                    for item in ws {
-                        let name = item
-                            .get("DisplayName")
-                            .or_else(|| item.get("name"))
-                            .cloned()
-                            .unwrap_or(json!(null));
-                        let version = item
-                            .get("DisplayVersion")
-                            .or_else(|| item.get("version"))
-                            .cloned()
-                            .unwrap_or(json!(null));
-                        let publisher = item.get("Publisher").cloned().unwrap_or(json!(null));
-                        software
-                            .push(json!({ "name": name, "version": version, "source": publisher }));
-                    }
-                }
-            }
-            // macOS normalize
-            if let Some(macos) = ext.get("macos").and_then(|v| v.as_object()) {
-                if let Some(pkgs) = macos.get("packages").and_then(|v| v.as_array()) {
-                    for p in pkgs {
-                        software.push(json!({ "name": p, "version": null, "source": "pkgutil" }));
-                    }
-                }
-            }
-        }
-        if !software.is_empty() {
-            obj.insert("software".into(), json!(software));
-        }
-
-        // Merge services
-        let mut services: Vec<serde_json::Value> = Vec::new();
-        if let Some(existing) = obj.get("services").and_then(|v| v.as_array()) {
-            services.extend(existing.iter().cloned());
-        }
-        if let Some(ext) = extended_snapshot.as_ref() {
-            if let Some(win) = ext.get("windows").and_then(|v| v.as_object()) {
-                if let Some(wsvc) = win.get("services").and_then(|v| v.as_array()) {
-                    for s in wsvc {
-                        let name = s.get("Name").cloned().unwrap_or(json!(null));
-                        let status = s.get("Status").cloned().unwrap_or(json!(null));
-                        let display = s.get("DisplayName").cloned().unwrap_or(json!(null));
-                        services.push(
-                            json!({ "name": name, "status": status, "displayName": display }),
-                        );
-                    }
-                }
-            }
-        }
-        if !services.is_empty() {
-            obj.insert("services".into(), json!(services));
-        }
-
-        let mut gpus: Vec<serde_json::Value> = Vec::new();
-        if let Some(ext) = extended_snapshot.as_ref() {
-            if let Some(win) = ext.get("windows").and_then(|v| v.as_object()) {
-                if let Some(video) = win.get("videoControllers").and_then(|v| v.as_array()) {
-                    for controller in video {
-                        let name = controller.get("Name").and_then(|v| v.as_str());
-                        let memory = controller.get("AdapterRAM").and_then(parse_u64);
-                        let driver = controller.get("DriverVersion").and_then(|v| v.as_str());
-                        push_gpu(&mut gpus, name, memory, None, driver);
-                    }
-                }
-                if obj
-                    .get("disks")
-                    .and_then(|v| v.as_array())
-                    .map(|arr| arr.is_empty())
-                    .unwrap_or(true)
-                {
-                    if let Some(raw) = win.get("disks").and_then(|v| v.as_array()) {
-                        let mapped = raw
-                            .iter()
-                            .map(|disk| {
-                                let model = disk.get("Model").and_then(|v| v.as_str()).unwrap_or_default();
-                                let serial = disk.get("SerialNumber").and_then(|v| v.as_str()).unwrap_or_default();
-                                let size = parse_u64(disk.get("Size").unwrap_or(&serde_json::Value::Null)).unwrap_or(0);
-                                let interface = disk.get("InterfaceType").and_then(|v| v.as_str()).unwrap_or("");
-                                let media = disk.get("MediaType").and_then(|v| v.as_str()).unwrap_or("");
-                                json!({
-                                    "name": if !model.is_empty() { model } else { serial },
-                                    "mountPoint": "",
-                                    "fs": if !media.is_empty() { media } else { "—" },
-                                    "interface": if !interface.is_empty() { serde_json::Value::String(interface.to_string()) } else { serde_json::Value::Null },
-                                    "serial": if !serial.is_empty() { serde_json::Value::String(serial.to_string()) } else { serde_json::Value::Null },
-                                    "totalBytes": size,
-                                    "availableBytes": serde_json::Value::Null,
-                                })
-                            })
-                            .collect::<Vec<_>>();
-                        if !mapped.is_empty() {
-                            obj.insert("disks".into(), json!(mapped));
-                        }
-                    }
-                }
-            }
-            if let Some(linux) = ext.get("linux").and_then(|v| v.as_object()) {
-                if let Some(pci) = linux.get("pciList").and_then(|v| v.as_array()) {
-                    for entry in pci {
-                        if let Some(text) = entry.get("text").and_then(|v| v.as_str()) {
-                            let lower = text.to_lowercase();
-                            if lower.contains(" vga ")
-                                || lower.contains(" 3d controller")
-                                || lower.contains("display controller")
-                            {
-                                push_gpu(&mut gpus, Some(text), None, None, None);
-                            }
-                        }
-                    }
-                }
-            }
-            if let Some(macos) = ext.get("macos").and_then(|v| v.as_object()) {
-                if let Some(profiler) = macos.get("systemProfiler").and_then(|v| v.as_object()) {
-                    if let Some(displays) = profiler
-                        .get("SPDisplaysDataType")
-                        .and_then(|v| v.as_array())
-                    {
-                        for display in displays {
-                            if let Some(d) = display.as_object() {
-                                let name = d.get("_name").and_then(|v| v.as_str());
-                                let vram = d
-                                    .get("spdisplays_vram")
-                                    .and_then(|v| v.as_str())
-                                    .and_then(|s| {
-                                        let digits = s.split_whitespace().next().unwrap_or("");
-                                        digits.parse::<u64>().ok().map(|n| {
-                                            if s.to_lowercase().contains("gb") {
-                                                n * 1024 * 1024 * 1024
-                                            } else if s.to_lowercase().contains("mb") {
-                                                n * 1024 * 1024
-                                            } else {
-                                                n
-                                            }
-                                        })
-                                    });
-                                push_gpu(&mut gpus, name, vram, None, None);
-                            }
-                        }
-                    }
-                }
-            }
-        }
-
-        if !gpus.is_empty() {
-            let entry = obj.entry("hardware").or_insert_with(|| json!({}));
-            if let Some(hardware) = entry.as_object_mut() {
-                hardware.insert("gpus".into(), json!(gpus.clone()));
-                if let Some(primary) = gpus.first() {
-                    hardware.insert("primaryGpu".into(), primary.clone());
-                }
-            }
-        }
-    }
-
-    json!({ "inventory": inventory })
-}
-
-pub fn collect_inventory_plain() -> serde_json::Value {
-    let system = collect_system();
-    let meta = build_inventory_metadata(&system);
-    match meta.get("inventory") {
-        Some(value) => value.clone(),
-        None => json!({}),
-    }
-}
-
-#[cfg(target_os = "linux")]
-fn collect_software_linux() -> serde_json::Value {
-    use std::process::Command;
-    // Tenta dpkg-query primeiro
-    let dpkg = Command::new("sh")
-        .arg("-lc")
-        .arg("dpkg-query -W -f='${binary:Package}\t${Version}\n' 2>/dev/null || true")
-        .output();
-    if let Ok(out) = dpkg {
-        if out.status.success() {
-            let s = String::from_utf8_lossy(&out.stdout);
-            let mut items = Vec::new();
-            for line in s.lines() {
-                let mut parts = line.split('\t');
-                let name = parts.next().unwrap_or("").trim();
-                let version = parts.next().unwrap_or("").trim();
-                if !name.is_empty() {
-                    items.push(json!({"name": name, "version": version, "source": "dpkg"}));
-                }
-            }
-            return json!(items);
-        }
-    }
-
-    // Fallback rpm
-    let rpm = std::process::Command::new("sh")
-        .arg("-lc")
-        .arg("rpm -qa --qf '%{NAME}\t%{VERSION}-%{RELEASE}\n' 2>/dev/null || true")
-        .output();
-    if let Ok(out) = rpm {
-        if out.status.success() {
-            let s = String::from_utf8_lossy(&out.stdout);
-            let mut items = Vec::new();
-            for line in s.lines() {
-                let mut parts = line.split('\t');
-                let name = parts.next().unwrap_or("").trim();
-                let version = parts.next().unwrap_or("").trim();
-                if !name.is_empty() {
-                    items.push(json!({"name": name, "version": version, "source": "rpm"}));
-                }
-            }
-            return json!(items);
-        }
-    }
-    json!([])
-}
-
-#[cfg(target_os = "linux")]
-fn collect_services_linux() -> serde_json::Value {
-    use std::process::Command;
-    let out = Command::new("sh")
-        .arg("-lc")
-        .arg("systemctl list-units --type=service --state=running --no-pager --no-legend 2>/dev/null || true")
-        .output();
-    if let Ok(out) = out {
-        if out.status.success() {
-            let s = String::from_utf8_lossy(&out.stdout);
-            let mut items = Vec::new();
-            for line in s.lines() {
-                // Typical format: UNIT LOAD ACTIVE SUB DESCRIPTION
-                // We take UNIT and ACTIVE
-                let cols: Vec<&str> = line.split_whitespace().collect();
-                if cols.is_empty() {
-                    continue;
-                }
-                let unit = cols.get(0).unwrap_or(&"");
-                let active = cols.get(2).copied().unwrap_or("");
-                if !unit.is_empty() {
-                    items.push(json!({"name": unit, "status": active}));
-                }
-            }
-            return json!(items);
-        }
-    }
-    json!([])
-}
-
-#[cfg(target_os = "linux")]
-fn collect_linux_extended() -> serde_json::Value {
-    use std::process::Command;
-    // lsblk em JSON (block devices)
-    let block_json = Command::new("sh")
-        .arg("-lc")
-        .arg("lsblk -J -b 2>/dev/null || true")
-        .output()
-        .ok()
-        .and_then(|out| {
-            if out.status.success() {
-                Some(out.stdout)
-            } else {
-                Some(out.stdout)
-            }
-        })
-        .and_then(|bytes| serde_json::from_slice::<serde_json::Value>(&bytes).ok())
-        .unwrap_or_else(|| json!({}));
-
-    // lspci e lsusb — texto livre (depende de pacotes pciutils/usbutils)
-    let lspci = Command::new("sh")
-        .arg("-lc")
-        .arg("lspci 2>/dev/null || true")
-        .output()
-        .ok()
-        .map(|out| String::from_utf8_lossy(&out.stdout).to_string())
-        .unwrap_or_default();
-    let lsusb = Command::new("sh")
-        .arg("-lc")
-        .arg("lsusb 2>/dev/null || true")
-        .output()
-        .ok()
-        .map(|out| String::from_utf8_lossy(&out.stdout).to_string())
-        .unwrap_or_default();
-    // Parse básico de lspci/lsusb em listas
-    fn parse_lines_to_list(input: &str) -> Vec<serde_json::Value> {
-        input
-            .lines()
-            .map(|l| l.trim())
-            .filter(|l| !l.is_empty())
-            .map(|l| json!({ "text": l }))
-            .collect::<Vec<_>>()
-    }
-    let pci_list = parse_lines_to_list(&lspci);
-    let usb_list = parse_lines_to_list(&lsusb);
-
-    // smartctl (se disponível) por disco
-    let mut smart: Vec<serde_json::Value> = Vec::new();
-    if let Ok(out) = std::process::Command::new("sh")
-        .arg("-lc")
-        .arg("command -v smartctl >/dev/null 2>&1 && echo yes || echo no")
-        .output()
-    {
-        if out.status.success() && String::from_utf8_lossy(&out.stdout).contains("yes") {
-            if let Some(devices) = block_json.get("blockdevices").and_then(|v| v.as_array()) {
-                for dev in devices {
-                    let t = dev.get("type").and_then(|v| v.as_str()).unwrap_or("");
-                    let name = dev.get("name").and_then(|v| v.as_str()).unwrap_or("");
-                    if t == "disk" && !name.is_empty() {
-                        let path = format!("/dev/{}", name);
-                        if let Ok(out) = Command::new("sh")
-                            .arg("-lc")
-                            .arg(format!("smartctl -H -j {} 2>/dev/null || true", path))
-                            .output()
-                        {
-                            if out.status.success() || !out.stdout.is_empty() {
-                                if let Ok(val) =
-                                    serde_json::from_slice::<serde_json::Value>(&out.stdout)
-                                {
-                                    smart.push(val);
-                                }
-                            }
-                        }
-                    }
-                }
-            }
-        }
-    }
-
-    json!({
-        "linux": {
-            "lsblk": block_json,
-            "lspci": lspci,
-            "lsusb": lsusb,
-            "pciList": pci_list,
-            "usbList": usb_list,
-            "smart": smart,
-        }
-    })
-}
-
-#[cfg(target_os = "windows")]
-fn collect_windows_extended() -> serde_json::Value {
-    use base64::engine::general_purpose::STANDARD;
-    use base64::Engine as _;
-    use std::os::windows::process::CommandExt;
-    use std::process::Command;
-    const CREATE_NO_WINDOW: u32 = 0x08000000;
-
-    fn decode_powershell_text(bytes: &[u8]) -> Option<String> {
-        if bytes.is_empty() {
-            return None;
-        }
-        if bytes.starts_with(&[0xFF, 0xFE]) {
-            return decode_utf16_le_to_string(&bytes[2..]);
-        }
-        if bytes.len() >= 2 && bytes[1] == 0 {
-            if let Some(s) = decode_utf16_le_to_string(bytes) {
-                return Some(s);
-            }
-        }
-        if bytes.contains(&0) {
-            if let Some(s) = decode_utf16_le_to_string(bytes) {
-                return Some(s);
-            }
-        }
-        let text = std::str::from_utf8(bytes).ok()?.trim().to_string();
-        if text.is_empty() {
-            None
-        } else {
-            Some(text)
-        }
-    }
-
-    fn decode_utf16_le_to_string(bytes: &[u8]) -> Option<String> {
-        if !bytes.len().is_multiple_of(2) {
-            return None;
-        }
-        let utf16: Vec<u16> = bytes
-            .chunks_exact(2)
-            .map(|chunk| u16::from_le_bytes([chunk[0], chunk[1]]))
-            .collect();
-        let text = String::from_utf16(&utf16).ok()?;
-        let trimmed = text.trim();
-        if trimmed.is_empty() {
-            None
-        } else {
-            Some(trimmed.to_string())
-        }
-    }
-
-    fn preview_base64(bytes: &[u8], max_len: usize) -> String {
-        if bytes.is_empty() {
-            return "<empty>".to_string();
-        }
-        let prefix = if bytes.len() > max_len {
-            &bytes[..max_len]
-        } else {
-            bytes
-        };
-        format!("base64:{}...", STANDARD.encode(prefix))
-    }
-
-    fn encode_ps_script(script: &str) -> String {
-        let mut bytes = Vec::with_capacity(script.len() * 2);
-        for unit in script.encode_utf16() {
-            bytes.extend_from_slice(&unit.to_le_bytes());
-        }
-        STANDARD.encode(bytes)
-    }
-
-    fn ps(cmd: &str) -> Option<serde_json::Value> {
-        let script = format!(
-            "$ErrorActionPreference='SilentlyContinue';$ProgressPreference='SilentlyContinue';$result = & {{\n{}\n}};if ($null -eq $result) {{ return }};$json = $result | ConvertTo-Json -Depth 4 -Compress;if ([string]::IsNullOrWhiteSpace($json)) {{ return }};[Console]::OutputEncoding = [System.Text.Encoding]::UTF8;$json;",
-            cmd
-        );
-        let encoded = encode_ps_script(&script);
-        let out = Command::new("powershell")
-            .creation_flags(CREATE_NO_WINDOW)
-            .arg("-NoProfile")
-            .arg("-NoLogo")
-            .arg("-NonInteractive")
-            .arg("-ExecutionPolicy")
-            .arg("Bypass")
-            .arg("-EncodedCommand")
-            .arg(encoded)
-            .output()
-            .ok()?;
-        let stdout_text = decode_powershell_text(&out.stdout);
-        if cfg!(test) {
-            if let Some(ref txt) = stdout_text {
-                let preview = txt.chars().take(512).collect::<String>();
-                eprintln!("[collect_windows_extended] stdout `{cmd}` => {preview}");
-            } else {
-                let preview = preview_base64(&out.stdout, 512);
-                eprintln!(
-                    "[collect_windows_extended] stdout `{cmd}` => <não decodificado {preview}>"
-                );
-            }
-            if !out.stderr.is_empty() {
-                if let Some(err) = decode_powershell_text(&out.stderr) {
-                    eprintln!("[collect_windows_extended] stderr `{cmd}` => {err}");
-                } else {
-                    let preview = preview_base64(&out.stderr, 512);
-                    eprintln!(
-                        "[collect_windows_extended] stderr `{cmd}` => <não decodificado {preview}>"
-                    );
-                }
-            }
-        }
-        stdout_text.and_then(|text| serde_json::from_str::<serde_json::Value>(&text).ok())
-    }
-
-    let software = ps(r#"@(Get-ItemProperty 'HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*'; Get-ItemProperty 'HKLM:\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*') | Where-Object { $_.DisplayName } | Select-Object DisplayName, DisplayVersion, Publisher"#)
-        .unwrap_or_else(|| json!([]));
-    let services =
-        ps("@(Get-Service | Select-Object Name,Status,DisplayName)").unwrap_or_else(|| json!([]));
-    let defender = ps("Get-MpComputerStatus | Select-Object AMRunningMode,AntivirusEnabled,RealTimeProtectionEnabled,AntispywareEnabled").unwrap_or_else(|| json!({}));
-    let hotfix = ps("Get-HotFix | Select-Object HotFixID,InstalledOn").unwrap_or_else(|| json!([]));
-    let bitlocker = ps(
-        "@(if (Get-Command -Name Get-BitLockerVolume -ErrorAction SilentlyContinue) { Get-BitLockerVolume | Select-Object MountPoint,VolumeStatus,ProtectionStatus,LockStatus,EncryptionMethod,EncryptionPercentage,CapacityGB,KeyProtector } else { @() })",
-    )
-    .unwrap_or_else(|| json!([]));
-    let tpm = ps(
-        "if (Get-Command -Name Get-Tpm -ErrorAction SilentlyContinue) { Get-Tpm | Select-Object TpmPresent,TpmReady,TpmEnabled,TpmActivated,ManagedAuthLevel,OwnerAuth,ManufacturerId,ManufacturerIdTxt,ManufacturerVersion,ManufacturerVersionFull20,SpecVersion } else { $null }",
-    )
-    .unwrap_or_else(|| json!({}));
-    let secure_boot = ps(
-        r#"
-          if (-not (Get-Command -Name Confirm-SecureBootUEFI -ErrorAction SilentlyContinue)) {
-            [PSCustomObject]@{ Supported = $false; Enabled = $null; Error = 'Cmdlet Confirm-SecureBootUEFI indisponível' }
-          } else {
-            try {
-              $enabled = Confirm-SecureBootUEFI
-              [PSCustomObject]@{ Supported = $true; Enabled = [bool]$enabled; Error = $null }
-            } catch {
-              [PSCustomObject]@{ Supported = $true; Enabled = $null; Error = $_.Exception.Message }
-            }
-          }
-        "#,
-    )
-    .unwrap_or_else(|| json!({}));
-    let device_guard = ps(
-        "@(Get-CimInstance -ClassName Win32_DeviceGuard | Select-Object SecurityServicesConfigured,SecurityServicesRunning,RequiredSecurityProperties,AvailableSecurityProperties,VirtualizationBasedSecurityStatus)",
-    )
-    .unwrap_or_else(|| json!([]));
-    let firewall_profiles = ps(
-        "@(Get-NetFirewallProfile | Select-Object Name,Enabled,DefaultInboundAction,DefaultOutboundAction,NotifyOnListen)",
-    )
-    .unwrap_or_else(|| json!([]));
-    let windows_update = ps(
-        r#"
-          $reg = Get-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update' -ErrorAction SilentlyContinue
-          if ($null -eq $reg) { return $null }
-          $last = $null
-          if ($reg.PSObject.Properties.Name -contains 'LastSuccessTime') {
-            $raw = $reg.LastSuccessTime
-            if ($raw) {
-              try {
-                if ($raw -is [DateTime]) {
-                  $last = ($raw.ToUniversalTime()).ToString('o')
-                } elseif ($raw -is [string]) {
-                  $last = $raw
-                } else {
-                  $last = [DateTime]::FromFileTimeUtc([long]$raw).ToString('o')
-                }
-              } catch {
-                $last = $raw
-              }
-            }
-          }
-          [PSCustomObject]@{
-            AUOptions = $reg.AUOptions
-            NoAutoUpdate = $reg.NoAutoUpdate
-            ScheduledInstallDay = $reg.ScheduledInstallDay
-            ScheduledInstallTime = $reg.ScheduledInstallTime
-            DetectionFrequency = $reg.DetectionFrequencyEnabled
-            LastSuccessTime = $last
-          }
-        "#,
-    )
-    .unwrap_or_else(|| json!({}));
-    let computer_system = ps(
-        "Get-CimInstance Win32_ComputerSystem | Select-Object Manufacturer,Model,Domain,DomainRole,PartOfDomain,Workgroup,TotalPhysicalMemory,HypervisorPresent,PCSystemType,PCSystemTypeEx",
-    )
-    .unwrap_or_else(|| json!({}));
-    let device_join = ps(
-        r#"
-          $output = & dsregcmd.exe /status 2>$null
-          if (-not $output) { return $null }
-          $map = [ordered]@{}
-          $current = $null
-          foreach ($line in $output) {
-            if ([string]::IsNullOrWhiteSpace($line)) { continue }
-            if ($line -match '^\[(.+)\]$') {
-              $current = $matches[1].Trim()
-              if (-not $map.Contains($current)) {
-                $map[$current] = [ordered]@{}
-              }
-              continue
-            }
-            if (-not $current) { continue }
-            $parts = $line.Split(':', 2)
-            if ($parts.Length -ne 2) { continue }
-            $key = $parts[0].Trim()
-            $value = $parts[1].Trim()
-            if ($key) {
-              ($map[$current])[$key] = $value
-            }
-          }
-          if ($map.Count -eq 0) { return $null }
-          $obj = [ordered]@{}
-          foreach ($entry in $map.GetEnumerator()) {
-            $obj[$entry.Key] = [PSCustomObject]$entry.Value
-          }
-          [PSCustomObject]$obj
-        "#,
-    )
-    .unwrap_or_else(|| json!({}));
-
-    // Informações de build/edição e ativação
-    let os_info = ps(r#"
-      $cv = Get-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion';
-      $os = Get-CimInstance Win32_OperatingSystem -ErrorAction SilentlyContinue;
-      $lsItems = Get-CimInstance -Query "SELECT Name, LicenseStatus, PartialProductKey FROM SoftwareLicensingProduct WHERE PartialProductKey IS NOT NULL" | Where-Object { $_.Name -like 'Windows*' };
-      $activatedItem = $lsItems | Where-Object { $_.LicenseStatus -eq 1 } | Select-Object -First 1;
-      $primaryItem = if ($activatedItem) { $activatedItem } else { $lsItems | Select-Object -First 1 };
-      $lsCode = if ($primaryItem -and $primaryItem.LicenseStatus -ne $null) { [int]$primaryItem.LicenseStatus } else { 0 };
-      [PSCustomObject]@{
-        ProductName            = $cv.ProductName
-        CurrentBuild           = $cv.CurrentBuild
-        CurrentBuildNumber     = $cv.CurrentBuildNumber
-        DisplayVersion         = $cv.DisplayVersion
-        ReleaseId              = $cv.ReleaseId
-        EditionID              = $cv.EditionID
-        UBR                    = $cv.UBR
-        CompositionEditionID   = $cv.CompositionEditionID
-        InstallationType       = $cv.InstallationType
-        InstallDate            = $cv.InstallDate
-        InstallationDate       = $os.InstallDate
-        InstalledOn            = $os.InstallDate
-        Version                = $os.Version
-        BuildNumber            = $os.BuildNumber
-        Caption                = $os.Caption
-        FeatureExperiencePack  = $cv.FeatureExperiencePack
-        LicenseStatus          = $lsCode
-        IsActivated            = ($activatedItem -ne $null)
-      }
-    "#).unwrap_or_else(|| json!({}));
-
-    // Hardware detalhado (CPU/Board/BIOS/Memória/Vídeo/Discos)
-    let cpu = ps("Get-CimInstance Win32_Processor | Select-Object Name,Manufacturer,SocketDesignation,NumberOfCores,NumberOfLogicalProcessors,L2CacheSize,L3CacheSize,MaxClockSpeed").unwrap_or_else(|| json!({}));
-    let baseboard = ps(
-        "Get-CimInstance Win32_BaseBoard | Select-Object Product,Manufacturer,SerialNumber,Version",
-    )
-    .unwrap_or_else(|| json!({}));
-    let bios = ps("Get-CimInstance Win32_BIOS | Select-Object Manufacturer,SMBIOSBIOSVersion,ReleaseDate,Version").unwrap_or_else(|| json!({}));
-    let memory = ps("@(Get-CimInstance Win32_PhysicalMemory | Select-Object BankLabel,Capacity,Manufacturer,PartNumber,SerialNumber,ConfiguredClockSpeed,Speed,ConfiguredVoltage)").unwrap_or_else(|| json!([]));
-    // Coleta de GPU com VRAM correta (nvidia-smi para NVIDIA, registro como fallback para >4GB)
-    let video = ps(r#"
-        $gpus = @()
-        $wmiGpus = Get-CimInstance Win32_VideoController | Select-Object Name,AdapterRAM,DriverVersion,PNPDeviceID
-        foreach ($gpu in $wmiGpus) {
-            $vram = $gpu.AdapterRAM
-            # Tenta nvidia-smi para GPUs NVIDIA (retorna valor correto para >4GB)
-            if ($gpu.Name -match 'NVIDIA') {
-                try {
-                    $nvidiaSmi = & 'nvidia-smi' '--query-gpu=memory.total' '--format=csv,noheader,nounits' 2>$null
-                    if ($nvidiaSmi) {
-                        $vramMB = [int64]($nvidiaSmi.Trim())
-                        $vram = $vramMB * 1024 * 1024
-                    }
-                } catch {}
-            }
-            # Fallback: tenta registro do Windows (qwMemorySize é uint64)
-            if ($vram -le 4294967296 -and $vram -gt 0) {
-                try {
-                    $regPath = 'HKLM:\SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0*'
-                    $regGpus = Get-ItemProperty $regPath -ErrorAction SilentlyContinue
-                    foreach ($reg in $regGpus) {
-                        if ($reg.DriverDesc -eq $gpu.Name -and $reg.'HardwareInformation.qwMemorySize') {
-                            $vram = [int64]$reg.'HardwareInformation.qwMemorySize'
-                            break
-                        }
-                    }
-                } catch {}
-            }
-            $gpus += [PSCustomObject]@{
-                Name = $gpu.Name
-                AdapterRAM = $vram
-                DriverVersion = $gpu.DriverVersion
-                PNPDeviceID = $gpu.PNPDeviceID
-            }
-        }
-        @($gpus)
-    "#).unwrap_or_else(|| json!([]));
-    let disks = ps("@(Get-CimInstance Win32_DiskDrive | Select-Object Model,SerialNumber,Size,InterfaceType,MediaType)").unwrap_or_else(|| json!([]));
-
-    // Bateria (notebooks/laptops)
-    let battery = ps(r#"
-        $batteries = @(Get-CimInstance Win32_Battery | Select-Object Name,DeviceID,Status,BatteryStatus,EstimatedChargeRemaining,EstimatedRunTime,DesignCapacity,FullChargeCapacity,DesignVoltage,Chemistry,BatteryRechargeTime)
-        if ($batteries.Count -eq 0) {
-            [PSCustomObject]@{ Present = $false; Batteries = @() }
-        } else {
-            # Mapeia status numérico para texto
-            $statusMap = @{
-                1 = 'Discharging'
-                2 = 'AC Power'
-                3 = 'Fully Charged'
-                4 = 'Low'
-                5 = 'Critical'
-                6 = 'Charging'
-                7 = 'Charging High'
-                8 = 'Charging Low'
-                9 = 'Charging Critical'
-                10 = 'Undefined'
-                11 = 'Partially Charged'
-            }
-            foreach ($b in $batteries) {
-                if ($b.BatteryStatus) {
-                    $b | Add-Member -NotePropertyName 'BatteryStatusText' -NotePropertyValue ($statusMap[[int]$b.BatteryStatus] ?? 'Unknown') -Force
-                }
-            }
-            [PSCustomObject]@{ Present = $true; Batteries = $batteries }
-        }
-    "#).unwrap_or_else(|| json!({ "Present": false, "Batteries": [] }));
-
-    // Sensores térmicos (temperatura CPU/GPU quando disponível)
-    let thermal = ps(r#"
-        $temps = @()
-        # Tenta WMI thermal zone (requer admin em alguns sistemas)
-        try {
-            $zones = Get-CimInstance -Namespace 'root/WMI' -ClassName MSAcpi_ThermalZoneTemperature -ErrorAction SilentlyContinue
-            foreach ($z in $zones) {
-                if ($z.CurrentTemperature) {
-                    $celsius = [math]::Round(($z.CurrentTemperature - 2732) / 10, 1)
-                    $temps += [PSCustomObject]@{
-                        Source = 'ThermalZone'
-                        Name = $z.InstanceName
-                        TemperatureCelsius = $celsius
-                        CriticalTripPoint = if ($z.CriticalTripPoint) { [math]::Round(($z.CriticalTripPoint - 2732) / 10, 1) } else { $null }
-                    }
-                }
-            }
-        } catch {}
-        # CPU temp via Open Hardware Monitor WMI (se instalado)
-        try {
-            $ohm = Get-CimInstance -Namespace 'root/OpenHardwareMonitor' -ClassName Sensor -ErrorAction SilentlyContinue | Where-Object { $_.SensorType -eq 'Temperature' }
-            foreach ($s in $ohm) {
-                $temps += [PSCustomObject]@{
-                    Source = 'OpenHardwareMonitor'
-                    Name = $s.Name
-                    TemperatureCelsius = $s.Value
-                    Parent = $s.Parent
-                }
-            }
-        } catch {}
-        @($temps)
-    "#).unwrap_or_else(|| json!([]));
-
-    // Adaptadores de rede (físicos e virtuais)
-    let network_adapters = ps(r#"
-        @(Get-CimInstance Win32_NetworkAdapter | Where-Object { $_.PhysicalAdapter -eq $true -or $_.NetConnectionStatus -ne $null } | Select-Object Name,Description,MACAddress,Speed,NetConnectionStatus,AdapterType,Manufacturer,NetConnectionID,PNPDeviceID | ForEach-Object {
-            $statusMap = @{
-                0 = 'Disconnected'
-                1 = 'Connecting'
-                2 = 'Connected'
-                3 = 'Disconnecting'
-                4 = 'Hardware not present'
-                5 = 'Hardware disabled'
-                6 = 'Hardware malfunction'
-                7 = 'Media disconnected'
-                8 = 'Authenticating'
-                9 = 'Authentication succeeded'
-                10 = 'Authentication failed'
-                11 = 'Invalid address'
-                12 = 'Credentials required'
-            }
-            $_ | Add-Member -NotePropertyName 'StatusText' -NotePropertyValue ($statusMap[[int]$_.NetConnectionStatus] ?? 'Unknown') -Force
-            $_
-        })
-    "#).unwrap_or_else(|| json!([]));
-
-    // Monitores conectados
-    let monitors = ps(r#"
-        @(Get-CimInstance WmiMonitorID -Namespace root/wmi -ErrorAction SilentlyContinue | ForEach-Object {
-            $decode = { param($arr) if ($arr) { -join ($arr | Where-Object { $_ -ne 0 } | ForEach-Object { [char]$_ }) } else { $null } }
-            [PSCustomObject]@{
-                ManufacturerName = & $decode $_.ManufacturerName
-                ProductCodeID = & $decode $_.ProductCodeID
-                SerialNumberID = & $decode $_.SerialNumberID
-                UserFriendlyName = & $decode $_.UserFriendlyName
-                YearOfManufacture = $_.YearOfManufacture
-                WeekOfManufacture = $_.WeekOfManufacture
-            }
-        })
-    "#).unwrap_or_else(|| json!([]));
-
-    // Fonte de alimentação / chassis
-    let power_supply = ps(r#"
-        $chassis = Get-CimInstance Win32_SystemEnclosure | Select-Object ChassisTypes,Manufacturer,SerialNumber,SMBIOSAssetTag
-        $chassisTypeMap = @{
-            1 = 'Other'; 2 = 'Unknown'; 3 = 'Desktop'; 4 = 'Low Profile Desktop'
-            5 = 'Pizza Box'; 6 = 'Mini Tower'; 7 = 'Tower'; 8 = 'Portable'
-            9 = 'Laptop'; 10 = 'Notebook'; 11 = 'Hand Held'; 12 = 'Docking Station'
-            13 = 'All in One'; 14 = 'Sub Notebook'; 15 = 'Space-Saving'; 16 = 'Lunch Box'
-            17 = 'Main Server Chassis'; 18 = 'Expansion Chassis'; 19 = 'SubChassis'
-            20 = 'Bus Expansion Chassis'; 21 = 'Peripheral Chassis'; 22 = 'RAID Chassis'
-            23 = 'Rack Mount Chassis'; 24 = 'Sealed-case PC'; 25 = 'Multi-system chassis'
-            30 = 'Tablet'; 31 = 'Convertible'; 32 = 'Detachable'
-        }
-        $types = @()
-        if ($chassis.ChassisTypes) {
-            foreach ($t in $chassis.ChassisTypes) {
-                $types += $chassisTypeMap[[int]$t] ?? "Type$t"
-            }
-        }
-        [PSCustomObject]@{
-            ChassisTypes = $chassis.ChassisTypes
-            ChassisTypesText = $types
-            Manufacturer = $chassis.Manufacturer
-            SerialNumber = $chassis.SerialNumber
-            SMBIOSAssetTag = $chassis.SMBIOSAssetTag
-        }
-    "#).unwrap_or_else(|| json!({}));
-
-    // Último reinício e contagem de boots
-    let boot_info = ps(r#"
-        $os = Get-CimInstance Win32_OperatingSystem | Select-Object LastBootUpTime
-        $lastBoot = $os.LastBootUpTime
-
-        # Calcula uptime
-        $uptime = if ($lastBoot) { (New-TimeSpan -Start $lastBoot -End (Get-Date)).TotalSeconds } else { 0 }
-
-        # Conta eventos de boot (ID 6005) - últimos 30 dias para performance
-        $startDate = (Get-Date).AddDays(-30)
-        $bootEvents = @()
-        $bootCount = 0
-        try {
-            $events = Get-WinEvent -FilterHashtable @{
-                LogName = 'System'
-                ID = 6005
-                StartTime = $startDate
-            } -MaxEvents 50 -ErrorAction SilentlyContinue
-            $bootCount = @($events).Count
-            $bootEvents = @($events | Select-Object -First 10 | ForEach-Object {
-                @{
-                    TimeCreated = $_.TimeCreated.ToString('o')
-                    Computer = $_.MachineName
-                }
-            })
-        } catch {}
-
-        [PSCustomObject]@{
-            LastBootTime = if ($lastBoot) { $lastBoot.ToString('o') } else { $null }
-            UptimeSeconds = [math]::Round($uptime)
-            BootCountLast30Days = $bootCount
-            RecentBoots = $bootEvents
-        }
-    "#).unwrap_or_else(|| json!({ "LastBootTime": null, "UptimeSeconds": 0, "BootCountLast30Days": 0, "RecentBoots": [] }));
-
-    json!({
-        "windows": {
-            "software": software,
-            "services": services,
-            "defender": defender,
-            "hotfix": hotfix,
-            "osInfo": os_info,
-            "cpu": cpu,
-            "baseboard": baseboard,
-            "bios": bios,
-            "memoryModules": memory,
-            "videoControllers": video,
-            "disks": disks,
-            "bitLocker": bitlocker,
-            "tpm": tpm,
-            "secureBoot": secure_boot,
-            "deviceGuard": device_guard,
-            "firewallProfiles": firewall_profiles,
-            "windowsUpdate": windows_update,
-            "computerSystem": computer_system,
-            "azureAdStatus": device_join,
-            "battery": battery,
-            "thermal": thermal,
-            "networkAdapters": network_adapters,
-            "monitors": monitors,
-            "chassis": power_supply,
-            "bootInfo": boot_info,
-        }
-    })
-}
-
-#[cfg(target_os = "macos")]
-fn collect_macos_extended() -> serde_json::Value {
-    use std::process::Command;
-    // system_profiler em JSON (pode ser pesado; limitar a alguns tipos)
-    let profiler = Command::new("sh")
-        .arg("-lc")
-        .arg("system_profiler -json SPHardwareDataType SPSoftwareDataType SPNetworkDataType SPStorageDataType SPDisplaysDataType 2>/dev/null || true")
-        .output()
-        .ok()
-        .and_then(|out| serde_json::from_slice::<serde_json::Value>(&out.stdout).ok())
-        .unwrap_or_else(|| json!({}));
-    let pkgs = Command::new("sh")
-        .arg("-lc")
-        .arg("pkgutil --pkgs 2>/dev/null || true")
-        .output()
-        .ok()
-        .map(|out| {
-            String::from_utf8_lossy(&out.stdout)
-                .lines()
-                .map(|s| s.trim().to_string())
-                .filter(|s| !s.is_empty())
-                .collect::<Vec<_>>()
-        })
-        .unwrap_or_default();
-    let services_text = Command::new("sh")
-        .arg("-lc")
-        .arg("launchctl list 2>/dev/null || true")
-        .output()
-        .ok()
-        .map(|out| String::from_utf8_lossy(&out.stdout).to_string())
-        .unwrap_or_default();
-
-    json!({
-        "macos": {
-            "systemProfiler": profiler,
-            "packages": pkgs,
-            "launchctl": services_text,
-        }
-    })
-}
-
-fn collect_system() -> System {
-    let mut system = System::new_all();
-    system.refresh_all();
-    system
-}
-
-fn collect_metrics(system: &System) -> MachineMetrics {
-    let collected_at = Utc::now();
-    let total_memory = system.total_memory();
-    let used_memory = system.used_memory();
-    // sysinfo 0.31: valores já em bytes
-    let memory_total_bytes = total_memory;
-    let memory_used_bytes = used_memory;
-    let memory_used_percent = if total_memory > 0 {
-        (used_memory as f32 / total_memory as f32) * 100.0
-    } else {
-        0.0
-    };
-
-    let load = System::load_average();
-    let cpu_usage_percent = system.global_cpu_usage();
-    let cpu_logical_cores = system.cpus().len();
-    let cpu_physical_cores = system.physical_core_count();
-
-    MachineMetrics {
-        collected_at,
-        cpu_logical_cores,
-        cpu_physical_cores,
-        cpu_usage_percent,
-        load_average_one: Some(load.one),
-        load_average_five: Some(load.five),
-        load_average_fifteen: Some(load.fifteen),
-        memory_total_bytes,
-        memory_used_bytes,
-        memory_used_percent,
-        uptime_seconds: System::uptime(),
-    }
-}
-
-pub fn collect_profile() -> Result<MachineProfile, AgentError> {
-    let hostname = hostname::get()
-        .map_err(|_| AgentError::Hostname)?
-        .to_string_lossy()
-        .trim()
-        .to_string();
-
-    let system = collect_system();
-
-    let os_name = System::name()
-        .or_else(System::long_os_version)
-        .unwrap_or_else(|| "desconhecido".to_string());
-    let os_version = System::os_version();
-    let architecture = std::env::consts::ARCH.to_string();
-
-    let mac_addresses = collect_mac_addresses();
-    let serials: Vec<String> = collect_serials();
-
-    if mac_addresses.is_empty() && serials.is_empty() {
-        return Err(AgentError::MissingIdentifiers);
-    }
-
-    let metrics = collect_metrics(&system);
-    let cpu_brand = system
-        .cpus()
-        .first()
-        .map(|cpu| cpu.brand().to_string())
-        .filter(|brand| !brand.trim().is_empty());
-
-    let inventory = MachineInventory {
-        cpu_brand,
-        host_identifier: serials.first().cloned(),
-    };
-
-    Ok(MachineProfile {
-        hostname,
-        os: MachineOs {
-            name: os_name,
-            version: os_version,
-            architecture: Some(architecture),
-        },
-        mac_addresses,
-        serial_numbers: serials,
-        inventory,
-        metrics,
-    })
-}
-
-static HTTP_CLIENT: Lazy<reqwest::Client> = Lazy::new(|| {
-    reqwest::Client::builder()
-        .user_agent("sistema-de-chamados-agent/1.0")
-        .timeout(Duration::from_secs(20))
-        .use_rustls_tls()
-        .build()
-        .expect("failed to build http client")
-});
-
-async fn post_heartbeat(
-    base_url: &str,
-    token: &str,
-    status: Option<String>,
-) -> Result<(), AgentError> {
-    let system = collect_system();
-    let metrics = collect_metrics(&system);
-    let hostname = hostname::get()
-        .map_err(|_| AgentError::Hostname)?
-        .to_string_lossy()
-        .into_owned();
-    let os = MachineOs {
-        name: System::name()
-            .or_else(System::long_os_version)
-            .unwrap_or_else(|| "desconhecido".to_string()),
-        version: System::os_version(),
-        architecture: Some(std::env::consts::ARCH.to_string()),
-    };
-
-    let payload = HeartbeatPayload {
-        machine_token: token.to_string(),
-        status,
-        hostname: Some(hostname),
-        os: Some(os),
-        metrics: Some(metrics),
-        metadata: Some(build_inventory_metadata(&system)),
-    };
-
-    let url = format!("{}/api/machines/heartbeat", base_url);
-    HTTP_CLIENT.post(url).json(&payload).send().await?;
-    Ok(())
-}
-
-#[derive(Debug, serde::Deserialize)]
-#[serde(rename_all = "camelCase")]
-struct UsbPolicyResponse {
-    pending: bool,
-    policy: Option<String>,
-    #[allow(dead_code)]
-    applied_at: Option<i64>,
-}
-
-#[derive(Debug, serde::Serialize)]
-#[serde(rename_all = "camelCase")]
-struct UsbPolicyStatusReport {
-    machine_token: String,
-    status: String,
-    error: Option<String>,
-    current_policy: Option<String>,
-}
-
-async fn check_and_apply_usb_policy(base_url: &str, token: &str) {
-    crate::log_info!("Verificando politica USB pendente...");
-
-    let url = format!("{}/api/machines/usb-policy?machineToken={}", base_url, token);
-
-    let response = match HTTP_CLIENT.get(&url).send().await {
-        Ok(resp) => {
-            crate::log_info!("Resposta da verificacao de politica USB: status={}", resp.status());
-            resp
-        }
-        Err(e) => {
-            crate::log_error!("Falha ao verificar politica USB: {e}");
-            return;
-        }
-    };
-
-    let policy_response: UsbPolicyResponse = match response.json().await {
-        Ok(data) => data,
-        Err(e) => {
-            crate::log_error!("Falha ao parsear resposta de politica USB: {e}");
-            return;
-        }
-    };
-
-    if !policy_response.pending {
-        crate::log_info!("Nenhuma politica USB pendente");
-        return;
-    }
-
-    let policy_str = match policy_response.policy {
-        Some(p) => p,
-        None => {
-            crate::log_warn!("Politica USB pendente mas sem valor de policy");
-            return;
-        }
-    };
-
-    crate::log_info!("Politica USB pendente encontrada: {}", policy_str);
-
-    #[cfg(target_os = "windows")]
-    {
-        use crate::usb_control::{get_current_policy, UsbPolicy};
-        use crate::service_client;
-
-        let policy = match UsbPolicy::from_str(&policy_str) {
-            Some(p) => p,
-            None => {
-                crate::log_error!("Politica USB invalida: {}", policy_str);
-                report_usb_policy_status(base_url, token, "FAILED", Some(format!("Politica invalida: {}", policy_str)), None).await;
-                return;
-            }
-        };
-
-        // Verifica se a politica ja esta aplicada localmente
-        match get_current_policy() {
-            Ok(current) if current == policy => {
-                crate::log_info!("Politica USB ja esta aplicada localmente: {}", policy_str);
-                let reported = report_usb_policy_status(base_url, token, "APPLIED", None, Some(policy_str.clone())).await;
-                if !reported {
-                    crate::log_error!("Falha ao reportar politica ja aplicada");
-                }
-                return;
-            }
-            Ok(current) => {
-                crate::log_info!("Politica atual: {:?}, esperada: {:?}", current, policy);
-            }
-            Err(e) => {
-                crate::log_warn!("Nao foi possivel ler politica atual: {e}");
-            }
-        }
-
-        crate::log_info!("Aplicando politica USB: {}", policy_str);
-
-        // Reporta APPLYING para progress bar real no frontend
-        let _ = report_usb_policy_status(base_url, token, "APPLYING", None, None).await;
-
-        // Tenta primeiro via RavenService (privilegiado)
-        crate::log_info!("Tentando aplicar politica via RavenService...");
-        match service_client::apply_usb_policy(&policy_str) {
-            Ok(result) => {
-                if result.success {
-                    crate::log_info!("Politica USB aplicada com sucesso via RavenService: {:?}", result);
-                    let reported = report_usb_policy_status(base_url, token, "APPLIED", None, Some(policy_str.clone())).await;
-                    if !reported {
-                        crate::log_error!("CRITICO: Politica aplicada mas falha ao reportar ao servidor!");
-                        let base_url = base_url.to_string();
-                        let token = token.to_string();
-                        tokio::spawn(async move {
-                            tokio::time::sleep(Duration::from_secs(60)).await;
-                            crate::log_info!("Retry agendado: reportando politica USB...");
-                            let _ = report_usb_policy_status(&base_url, &token, "APPLIED", None, Some(policy_str)).await;
-                        });
-                    }
-                    return;
-                } else {
-                    let err_msg = result.error.unwrap_or_else(|| "Erro desconhecido".to_string());
-                    crate::log_error!("RavenService retornou erro: {}", err_msg);
-                    report_usb_policy_status(base_url, token, "FAILED", Some(err_msg), None).await;
-                }
-            }
-            Err(service_client::ServiceClientError::ServiceUnavailable(msg)) => {
-                crate::log_warn!("RavenService nao disponivel: {}", msg);
-                // Tenta fallback direto (vai falhar se nao tiver privilegio)
-                crate::log_info!("Tentando aplicar politica diretamente...");
-                match crate::usb_control::apply_usb_policy(policy) {
-                    Ok(result) => {
-                        crate::log_info!("Politica USB aplicada com sucesso (direto): {:?}", result);
-                        let reported = report_usb_policy_status(base_url, token, "APPLIED", None, Some(policy_str.clone())).await;
-                        if !reported {
-                            crate::log_error!("CRITICO: Politica aplicada mas falha ao reportar ao servidor!");
-                            let base_url = base_url.to_string();
-                            let token = token.to_string();
-                            tokio::spawn(async move {
-                                tokio::time::sleep(Duration::from_secs(60)).await;
-                                crate::log_info!("Retry agendado: reportando politica USB...");
-                                let _ = report_usb_policy_status(&base_url, &token, "APPLIED", None, Some(policy_str)).await;
-                            });
-                        }
-                    }
-                    Err(e) => {
-                        let err_msg = format!("RavenService indisponivel e aplicacao direta falhou: {}. Instale ou inicie o RavenService.", e);
-                        crate::log_error!("{}", err_msg);
-                        report_usb_policy_status(base_url, token, "FAILED", Some(err_msg), None).await;
-                    }
-                }
-            }
-            Err(e) => {
-                crate::log_error!("Falha ao comunicar com RavenService: {e}");
-                report_usb_policy_status(base_url, token, "FAILED", Some(e.to_string()), None).await;
-            }
-        }
-    }
-
-    #[cfg(not(target_os = "windows"))]
-    {
-        crate::log_warn!("Controle de USB nao suportado neste sistema operacional");
-        report_usb_policy_status(base_url, token, "FAILED", Some("Sistema operacional nao suportado".to_string()), None).await;
-    }
-}
-
-async fn report_usb_policy_status(
-    base_url: &str,
-    token: &str,
-    status: &str,
-    error: Option<String>,
-    current_policy: Option<String>,
-) -> bool {
-    let url = format!("{}/api/machines/usb-policy", base_url);
-
-    let report = UsbPolicyStatusReport {
-        machine_token: token.to_string(),
-        status: status.to_string(),
-        error,
-        current_policy,
-    };
-
-    crate::log_info!("Reportando status de politica USB: status={}", status);
-
-    // Retry simples: 1 tentativa imediata + 1 retry após 2s
-    let delays = [2];
-    let mut last_error = None;
-
-    for (attempt, delay_secs) in delays.iter().enumerate() {
-        match HTTP_CLIENT.post(&url).json(&report).send().await {
-            Ok(response) => {
-                let status_code = response.status();
-                if status_code.is_success() {
-                    crate::log_info!(
-                        "Report de politica USB enviado com sucesso na tentativa {}",
-                        attempt + 1
-                    );
-                    return true;
-                } else {
-                    let body = response.text().await.unwrap_or_default();
-                    last_error = Some(format!("HTTP {} - {}", status_code, body));
-                    crate::log_warn!(
-                        "Report de politica USB falhou (tentativa {}): HTTP {}",
-                        attempt + 1,
-                        status_code
-                    );
-                }
-            }
-            Err(e) => {
-                last_error = Some(e.to_string());
-                crate::log_warn!(
-                    "Report de politica USB falhou (tentativa {}): {}",
-                    attempt + 1,
-                    e
-                );
-            }
-        }
-
-        if attempt < delays.len() - 1 {
-            crate::log_info!("Retentando report de politica USB em {}s...", delay_secs);
-            tokio::time::sleep(Duration::from_secs(*delay_secs)).await;
-        }
-    }
-
-    if let Some(err) = last_error {
-        crate::log_error!(
-            "Falha ao reportar status de politica USB apos {} tentativas: {err}",
-            delays.len()
-        );
-    }
-
-    false
-}
-
-struct HeartbeatHandle {
-    token: String,
-    base_url: String,
-    stop_signal: Arc<Notify>,
-    join_handle: JoinHandle<()>,
-}
-
-impl HeartbeatHandle {
-    fn stop(self) {
-        self.stop_signal.notify_waiters();
-        self.join_handle.abort();
-    }
-}
-
-#[derive(Default, Clone)]
-pub struct AgentRuntime {
-    inner: Arc<Mutex<Option<HeartbeatHandle>>>,
-}
-
-fn sanitize_base_url(input: &str) -> Result<String, AgentError> {
-    let trimmed = input.trim().trim_end_matches('/');
-    if trimmed.is_empty() {
-        return Err(AgentError::InvalidApiUrl);
-    }
-    Ok(trimmed.to_string())
-}
-
-impl AgentRuntime {
-    pub fn new() -> Self {
-        Self {
-            inner: Arc::new(Mutex::new(None)),
-        }
-    }
-
-    pub fn start_heartbeat(
-        &self,
-        base_url: String,
-        token: String,
-        status: Option<String>,
-        interval_seconds: Option<u64>,
-    ) -> Result<(), AgentError> {
-        let sanitized_base = sanitize_base_url(&base_url)?;
-        let interval = interval_seconds.unwrap_or(300).max(60);
-
-        {
-            let mut guard = self.inner.lock();
-            if let Some(handle) = guard.take() {
-                if handle.token == token && handle.base_url == sanitized_base {
-                    // Reuse existing heartbeat; keep running.
-                    *guard = Some(handle);
-                    return Ok(());
-                }
-                handle.stop();
-            }
-        }
-
-        let stop_signal = Arc::new(Notify::new());
-        let stop_signal_clone = stop_signal.clone();
-        let token_clone = token.clone();
-        let base_clone = sanitized_base.clone();
-        let status_clone = status.clone();
-
-        let join_handle = async_runtime::spawn(async move {
-            crate::log_info!("Loop de agente iniciado");
-
-            if let Err(error) =
-                post_heartbeat(&base_clone, &token_clone, status_clone.clone()).await
-            {
-                crate::log_error!("Falha inicial ao enviar heartbeat: {error}");
-            } else {
-                crate::log_info!("Heartbeat inicial enviado com sucesso");
-            }
-
-            // Verifica politica USB apos heartbeat inicial
-            check_and_apply_usb_policy(&base_clone, &token_clone).await;
-
-            let mut heartbeat_ticker = tokio::time::interval(Duration::from_secs(interval));
-            heartbeat_ticker.set_missed_tick_behavior(tokio::time::MissedTickBehavior::Delay);
-            let mut usb_ticker = tokio::time::interval(Duration::from_secs(15));
-            usb_ticker.set_missed_tick_behavior(tokio::time::MissedTickBehavior::Delay);
-
-            loop {
-                // Wait interval
-                tokio::select! {
-                    _ = stop_signal_clone.notified() => {
-                        crate::log_info!("Loop de agente encerrado por sinal de parada");
-                        break;
-                    }
-                    _ = heartbeat_ticker.tick() => {}
-                    _ = usb_ticker.tick() => {
-                        check_and_apply_usb_policy(&base_clone, &token_clone).await;
-                        continue;
-                    }
-                }
-
-                if let Err(error) =
-                    post_heartbeat(&base_clone, &token_clone, status_clone.clone()).await
-                {
-                    crate::log_error!("Falha ao enviar heartbeat: {error}");
-                }
-
-                // Verifica politica USB apos cada heartbeat
-                check_and_apply_usb_policy(&base_clone, &token_clone).await;
-            }
-        });
-
-        let handle = HeartbeatHandle {
-            token,
-            base_url: sanitized_base,
-            stop_signal,
-            join_handle,
-        };
-
-        let mut guard = self.inner.lock();
-        *guard = Some(handle);
-
-        Ok(())
-    }
-
-    pub fn stop(&self) {
-        let mut guard = self.inner.lock();
-        if let Some(handle) = guard.take() {
-            handle.stop();
-        }
-    }
-}
-
-#[cfg(all(test, target_os = "windows"))]
-mod windows_tests {
-    use super::collect_windows_extended;
-    use serde_json::Value;
-
-    fn expect_object<'a>(value: &'a Value, context: &str) -> &'a serde_json::Map<String, Value> {
-        value
-            .as_object()
-            .unwrap_or_else(|| panic!("{context} não é um objeto JSON: {value:?}"))
-    }
-
-    #[test]
-    fn collects_activation_and_defender_status() {
-        let extended = collect_windows_extended();
-        let windows = extended.get("windows").unwrap_or_else(|| {
-            panic!("payload windows ausente: {extended:?}");
-        });
-        let windows_obj = expect_object(windows, "windows");
-
-        let os_info = windows_obj
-            .get("osInfo")
-            .unwrap_or_else(|| panic!("windows.osInfo ausente: {windows_obj:?}"));
-        let os_info_obj = expect_object(os_info, "windows.osInfo");
-
-        let is_activated = os_info_obj.get("IsActivated").unwrap_or_else(|| {
-            panic!("campo IsActivated ausente em windows.osInfo: {os_info_obj:?}")
-        });
-        assert!(
-            is_activated.as_bool().is_some(),
-            "esperava booleano em windows.osInfo.IsActivated, valor recebido: {is_activated:?}"
-        );
-
-        let license_status = os_info_obj.get("LicenseStatus").unwrap_or_else(|| {
-            panic!("campo LicenseStatus ausente em windows.osInfo: {os_info_obj:?}")
-        });
-        assert!(
-            license_status.as_i64().is_some(),
-            "esperava número em windows.osInfo.LicenseStatus, valor recebido: {license_status:?}"
-        );
-
-        let defender = windows_obj.get("defender").unwrap_or_else(|| {
-            panic!("windows.defender ausente: {windows_obj:?}");
-        });
-        let defender_obj = expect_object(defender, "windows.defender");
-
-        let realtime = defender_obj
-            .get("RealTimeProtectionEnabled")
-            .unwrap_or_else(|| {
-                panic!(
-                    "campo RealTimeProtectionEnabled ausente em windows.defender: {defender_obj:?}"
-                )
-            });
-        assert!(
-            realtime.as_bool().is_some(),
-            "esperava booleano em windows.defender.RealTimeProtectionEnabled, valor recebido: {realtime:?}"
-        );
-    }
-}
diff --git a/apps/desktop/src-tauri/src/chat.rs b/apps/desktop/src-tauri/src/chat.rs
deleted file mode 100644
index 7c924de..0000000
--- a/apps/desktop/src-tauri/src/chat.rs
+++ /dev/null
@@ -1,1378 +0,0 @@
-//! Modulo de Chat em Tempo Real
-//!
-//! Este modulo implementa o sistema de chat entre agentes (dashboard web)
-//! e clientes (Raven desktop). Usa Server-Sent Events (SSE) como metodo
-//! primario para atualizacoes em tempo real, com fallback para HTTP polling.
-
-use convex::{ConvexClient, FunctionResult, Value};
-use futures_util::StreamExt;
-use once_cell::sync::Lazy;
-use parking_lot::Mutex;
-use reqwest::Client;
-use serde::{Deserialize, Serialize};
-use std::collections::BTreeMap;
-use std::fs;
-use std::path::PathBuf;
-use std::sync::atomic::{AtomicBool, Ordering};
-use std::sync::Arc;
-use std::time::{Duration, Instant, SystemTime, UNIX_EPOCH};
-use tauri::async_runtime::JoinHandle;
-use tauri::{Emitter, Manager, WebviewWindowBuilder, WebviewUrl};
-use tauri_plugin_notification::NotificationExt;
-
-// ============================================================================
-// TYPES
-// ============================================================================
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct ChatSession {
-    pub session_id: String,
-    pub ticket_id: String,
-    pub ticket_ref: u64,
-    pub ticket_subject: String,
-    pub agent_name: String,
-    pub agent_email: Option<String>,
-    pub agent_avatar_url: Option<String>,
-    pub unread_count: u32,
-    pub last_activity_at: i64,
-    pub started_at: i64,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct ChatMessage {
-    pub id: String,
-    pub body: String,
-    pub author_name: String,
-    pub author_avatar_url: Option<String>,
-    pub is_from_machine: bool,
-    pub created_at: i64,
-    pub attachments: Vec<ChatAttachment>,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct ChatAttachment {
-    pub storage_id: String,
-    pub name: String,
-    pub size: Option<u64>,
-    #[serde(rename = "type")]
-    pub mime_type: Option<String>,
-}
-
-#[allow(dead_code)]
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct ChatPollResponse {
-    pub has_active_sessions: bool,
-    pub sessions: Vec<ChatSessionSummary>,
-    pub total_unread: u32,
-}
-
-#[allow(dead_code)]
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct ChatSessionSummary {
-    pub ticket_id: String,
-    pub ticket_ref: u64,
-    pub unread_count: u32,
-    pub last_activity_at: i64,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct ChatMessagesResponse {
-    pub messages: Vec<ChatMessage>,
-    pub has_session: bool,
-    #[serde(default)]
-    pub unread_count: Option<u32>,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct SendMessageResponse {
-    pub message_id: String,
-    pub created_at: i64,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct SessionStartedEvent {
-    pub session: ChatSession,
-}
-
-// ============================================================================
-// PERSISTENCIA DE ESTADO
-// ============================================================================
-
-/// Estado persistido do chat para sobreviver a restarts
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-struct ChatPersistedState {
-    last_unread_count: u32,
-    sessions: Vec<ChatSession>,
-    saved_at: u64, // Unix timestamp em ms
-}
-
-const STATE_FILE_NAME: &str = "chat-state.json";
-const STATE_MAX_AGE_MS: u64 = 3600_000; // 1 hora - ignorar estados mais antigos
-
-fn get_state_file_path() -> Option<PathBuf> {
-    dirs::data_local_dir().map(|p| p.join("Raven").join(STATE_FILE_NAME))
-}
-
-fn save_chat_state(last_unread: u32, sessions: &[ChatSession]) {
-    let Some(path) = get_state_file_path() else {
-        return;
-    };
-
-    // Criar diretorio se nao existir
-    if let Some(parent) = path.parent() {
-        let _ = fs::create_dir_all(parent);
-    }
-
-    let now = SystemTime::now()
-        .duration_since(UNIX_EPOCH)
-        .map(|d| d.as_millis() as u64)
-        .unwrap_or(0);
-
-    let state = ChatPersistedState {
-        last_unread_count: last_unread,
-        sessions: sessions.to_vec(),
-        saved_at: now,
-    };
-
-    if let Ok(json) = serde_json::to_string_pretty(&state) {
-        let _ = fs::write(&path, json);
-        crate::log_info!("[CHAT] Estado persistido: unread={}, sessions={}", last_unread, sessions.len());
-    }
-}
-
-fn load_chat_state() -> Option<ChatPersistedState> {
-    let path = get_state_file_path()?;
-
-    let json = fs::read_to_string(&path).ok()?;
-    let state: ChatPersistedState = serde_json::from_str(&json).ok()?;
-
-    // Verificar se estado nao esta muito antigo
-    let now = SystemTime::now()
-        .duration_since(UNIX_EPOCH)
-        .map(|d| d.as_millis() as u64)
-        .unwrap_or(0);
-
-    if now.saturating_sub(state.saved_at) > STATE_MAX_AGE_MS {
-        crate::log_info!("[CHAT] Estado persistido ignorado (muito antigo)");
-        return None;
-    }
-
-    crate::log_info!(
-        "[CHAT] Estado restaurado: unread={}, sessions={}",
-        state.last_unread_count, state.sessions.len()
-    );
-    Some(state)
-}
-
-// ============================================================================
-// HTTP CLIENT
-// ============================================================================
-
-static CHAT_CLIENT: Lazy<Client> = Lazy::new(|| {
-    Client::builder()
-        .user_agent("raven-chat/1.0")
-        .timeout(Duration::from_secs(15))
-        .use_rustls_tls()
-        .build()
-        .expect("failed to build chat http client")
-});
-
-// ============================================================================
-// API FUNCTIONS
-// ============================================================================
-
-#[allow(dead_code)]
-pub async fn poll_chat_updates(
-    base_url: &str,
-    token: &str,
-    last_checked_at: Option<i64>,
-) -> Result<ChatPollResponse, String> {
-    let url = format!("{}/api/machines/chat/poll", base_url);
-
-    let mut payload = serde_json::json!({
-        "machineToken": token,
-    });
-
-    if let Some(ts) = last_checked_at {
-        payload["lastCheckedAt"] = serde_json::json!(ts);
-    }
-
-    let response = CHAT_CLIENT
-        .post(&url)
-        .json(&payload)
-        .send()
-        .await
-        .map_err(|e| format!("Falha na requisicao de poll: {e}"))?;
-
-    if !response.status().is_success() {
-        let status = response.status();
-        let body = response.text().await.unwrap_or_default();
-        return Err(format!("Poll falhou: status={}, body={}", status, body));
-    }
-
-    response
-        .json()
-        .await
-        .map_err(|e| format!("Falha ao parsear resposta de poll: {e}"))
-}
-
-pub async fn fetch_sessions(base_url: &str, token: &str) -> Result<Vec<ChatSession>, String> {
-    let url = format!("{}/api/machines/chat/sessions", base_url);
-
-    let payload = serde_json::json!({
-        "machineToken": token,
-    });
-
-    let response = CHAT_CLIENT
-        .post(&url)
-        .json(&payload)
-        .send()
-        .await
-        .map_err(|e| format!("Falha na requisicao de sessions: {e}"))?;
-
-    if !response.status().is_success() {
-        let status = response.status();
-        let body = response.text().await.unwrap_or_default();
-        return Err(format!("Sessions falhou: status={}, body={}", status, body));
-    }
-
-    #[derive(Deserialize)]
-    struct SessionsResponse {
-        sessions: Vec<ChatSession>,
-    }
-
-    let data: SessionsResponse = response
-        .json()
-        .await
-        .map_err(|e| format!("Falha ao parsear resposta de sessions: {e}"))?;
-
-    Ok(data.sessions)
-}
-
-pub async fn fetch_messages(
-    base_url: &str,
-    token: &str,
-    ticket_id: &str,
-    since: Option<i64>,
-) -> Result<ChatMessagesResponse, String> {
-    let url = format!("{}/api/machines/chat/messages", base_url);
-
-    let mut payload = serde_json::json!({
-        "machineToken": token,
-        "ticketId": ticket_id,
-        "action": "list",
-        "limit": 200,
-    });
-
-    if let Some(ts) = since {
-        payload["since"] = serde_json::json!(ts);
-    }
-
-    let response = CHAT_CLIENT
-        .post(&url)
-        .json(&payload)
-        .send()
-        .await
-        .map_err(|e| format!("Falha na requisicao de messages: {e}"))?;
-
-    if !response.status().is_success() {
-        let status = response.status();
-        let body = response.text().await.unwrap_or_default();
-        return Err(format!("Messages falhou: status={}, body={}", status, body));
-    }
-
-    response
-        .json()
-        .await
-        .map_err(|e| format!("Falha ao parsear resposta de messages: {e}"))
-}
-
-pub async fn send_message(
-    base_url: &str,
-    token: &str,
-    ticket_id: &str,
-    body: &str,
-    attachments: Option<Vec<AttachmentPayload>>,
-) -> Result<SendMessageResponse, String> {
-    let url = format!("{}/api/machines/chat/messages", base_url);
-
-    let mut payload = serde_json::json!({
-        "machineToken": token,
-        "ticketId": ticket_id,
-        "action": "send",
-        "body": body,
-    });
-
-    if let Some(atts) = attachments {
-        payload["attachments"] = serde_json::to_value(atts).unwrap_or_default();
-    }
-
-    let response = CHAT_CLIENT
-        .post(&url)
-        .json(&payload)
-        .send()
-        .await
-        .map_err(|e| format!("Falha na requisicao de send: {e}"))?;
-
-    if !response.status().is_success() {
-        let status = response.status();
-        let body = response.text().await.unwrap_or_default();
-        return Err(format!("Send falhou: status={}, body={}", status, body));
-    }
-
-    response
-        .json()
-        .await
-        .map_err(|e| format!("Falha ao parsear resposta de send: {e}"))
-}
-
-pub async fn mark_messages_read(
-    base_url: &str,
-    token: &str,
-    ticket_id: &str,
-    message_ids: &[String],
-) -> Result<(), String> {
-    let url = format!("{}/api/machines/chat/read", base_url);
-
-    let payload = serde_json::json!({
-        "machineToken": token,
-        "ticketId": ticket_id,
-        "messageIds": message_ids,
-    });
-
-    let response = CHAT_CLIENT
-        .post(&url)
-        .json(&payload)
-        .send()
-        .await
-        .map_err(|e| format!("Falha na requisicao de mark read: {e}"))?;
-
-    if !response.status().is_success() {
-        let status = response.status();
-        let body = response.text().await.unwrap_or_default();
-        return Err(format!("Mark read falhou: status={}, body={}", status, body));
-    }
-
-    Ok(())
-}
-
-// ============================================================================
-// UPLOAD DE ARQUIVOS
-// ============================================================================
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct AttachmentPayload {
-    pub storage_id: String,
-    pub name: String,
-    pub size: Option<u64>,
-    #[serde(rename = "type")]
-    pub mime_type: Option<String>,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct UploadUrlResponse {
-    pub upload_url: String,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct UploadResult {
-    pub storage_id: String,
-}
-
-// Extensoes permitidas
-const ALLOWED_EXTENSIONS: &[&str] = &[
-    ".jpg", ".jpeg", ".png", ".gif", ".webp",
-    ".pdf", ".txt", ".doc", ".docx", ".xls", ".xlsx",
-];
-
-// Tamanho maximo: 10MB
-const MAX_FILE_SIZE: u64 = 10 * 1024 * 1024;
-
-pub fn is_allowed_file(file_name: &str, file_size: u64) -> Result<(), String> {
-    let ext = file_name
-        .to_lowercase()
-        .rsplit('.')
-        .next()
-        .map(|e| format!(".{}", e))
-        .unwrap_or_default();
-
-    if !ALLOWED_EXTENSIONS.contains(&ext.as_str()) {
-        return Err(format!(
-            "Tipo de arquivo não permitido. Permitidos: {}",
-            ALLOWED_EXTENSIONS.join(", ")
-        ));
-    }
-
-    if file_size > MAX_FILE_SIZE {
-        return Err(format!(
-            "Arquivo muito grande. Máximo: {}MB",
-            MAX_FILE_SIZE / 1024 / 1024
-        ));
-    }
-
-    Ok(())
-}
-
-pub fn get_mime_type(file_name: &str) -> String {
-    let lower = file_name.to_lowercase();
-    let ext = lower.rsplit('.').next().unwrap_or("");
-
-    match ext {
-        "jpg" | "jpeg" => "image/jpeg",
-        "png" => "image/png",
-        "gif" => "image/gif",
-        "webp" => "image/webp",
-        "pdf" => "application/pdf",
-        "txt" => "text/plain",
-        "doc" => "application/msword",
-        "docx" => "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
-        "xls" => "application/vnd.ms-excel",
-        "xlsx" => "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-        _ => "application/octet-stream",
-    }
-    .to_string()
-}
-
-pub async fn generate_upload_url(
-    base_url: &str,
-    token: &str,
-    file_name: &str,
-    file_type: &str,
-    file_size: u64,
-) -> Result<String, String> {
-    let url = format!("{}/api/machines/chat/upload", base_url);
-
-    let payload = serde_json::json!({
-        "machineToken": token,
-        "fileName": file_name,
-        "fileType": file_type,
-        "fileSize": file_size,
-    });
-
-    let response = CHAT_CLIENT
-        .post(&url)
-        .json(&payload)
-        .send()
-        .await
-        .map_err(|e| format!("Falha na requisicao de upload URL: {e}"))?;
-
-    if !response.status().is_success() {
-        let status = response.status();
-        let body = response.text().await.unwrap_or_default();
-        return Err(format!("Upload URL falhou: status={}, body={}", status, body));
-    }
-
-    let data: UploadUrlResponse = response
-        .json()
-        .await
-        .map_err(|e| format!("Falha ao parsear resposta de upload URL: {e}"))?;
-
-    Ok(data.upload_url)
-}
-
-pub async fn upload_file(
-    upload_url: &str,
-    file_data: Vec<u8>,
-    content_type: &str,
-) -> Result<String, String> {
-    let response = CHAT_CLIENT
-        .post(upload_url)
-        .header("Content-Type", content_type)
-        .body(file_data)
-        .send()
-        .await
-        .map_err(|e| format!("Falha no upload: {e}"))?;
-
-    if !response.status().is_success() {
-        let status = response.status();
-        let body = response.text().await.unwrap_or_default();
-        return Err(format!("Upload falhou: status={}, body={}", status, body));
-    }
-
-    let data: UploadResult = response
-        .json()
-        .await
-        .map_err(|e| format!("Falha ao parsear resposta de upload: {e}"))?;
-
-    Ok(data.storage_id)
-}
-
-// ============================================================================
-// CHAT RUNTIME
-// ============================================================================
-
-struct ChatRealtimeHandle {
-    stop_flag: Arc<AtomicBool>,
-    join_handle: JoinHandle<()>,
-}
-
-impl ChatRealtimeHandle {
-    fn stop(self) {
-        self.stop_flag.store(true, Ordering::Relaxed);
-        self.join_handle.abort();
-    }
-}
-
-#[derive(Default, Clone)]
-pub struct ChatRuntime {
-    inner: Arc<Mutex<Option<ChatRealtimeHandle>>>,
-    last_sessions: Arc<Mutex<Vec<ChatSession>>>,
-    last_unread_count: Arc<Mutex<u32>>,
-    is_connected: Arc<AtomicBool>,
-}
-
-impl ChatRuntime {
-    pub fn new() -> Self {
-        // Tentar restaurar estado persistido
-        let (sessions, unread) = match load_chat_state() {
-            Some(state) => (state.sessions, state.last_unread_count),
-            None => (Vec::new(), 0),
-        };
-
-        Self {
-            inner: Arc::new(Mutex::new(None)),
-            last_sessions: Arc::new(Mutex::new(sessions)),
-            last_unread_count: Arc::new(Mutex::new(unread)),
-            is_connected: Arc::new(AtomicBool::new(false)),
-        }
-    }
-
-    /// Retorna true se conexao WS Convex esta ativa
-    pub fn is_using_sse(&self) -> bool {
-        self.is_connected.load(Ordering::Relaxed)
-    }
-
-    /// Inicia o sistema de atualizacoes de chat via WebSocket do Convex
-    pub fn start_polling(
-        &self,
-        base_url: String,
-        convex_url: String,
-        token: String,
-        app: tauri::AppHandle,
-    ) -> Result<(), String> {
-        let sanitized_base = base_url.trim().trim_end_matches('/').to_string();
-        if sanitized_base.is_empty() {
-            return Err("URL base invalida".to_string());
-        }
-        let sanitized_convex = convex_url.trim().trim_end_matches('/').to_string();
-        if sanitized_convex.is_empty() {
-            return Err("URL do Convex inválida".to_string());
-        }
-
-        // Para polling/SSE existente
-        {
-            let mut guard = self.inner.lock();
-            if let Some(handle) = guard.take() {
-                handle.stop();
-            }
-        }
-
-        let stop_flag = Arc::new(AtomicBool::new(false));
-        let stop_clone = stop_flag.clone();
-        let base_clone = sanitized_base.clone();
-        let convex_clone = sanitized_convex.clone();
-        let token_clone = token.clone();
-        let last_sessions = self.last_sessions.clone();
-        let last_unread_count = self.last_unread_count.clone();
-        let is_connected = self.is_connected.clone();
-
-        let join_handle = tauri::async_runtime::spawn(async move {
-            crate::log_info!("[CHAT DEBUG] Iniciando sistema de chat");
-            crate::log_info!("[CHAT DEBUG] Convex URL: {}", convex_clone);
-            crate::log_info!("[CHAT DEBUG] API Base URL: {}", base_clone);
-
-            let mut backoff_ms: u64 = 1_000;
-            let max_backoff_ms: u64 = 30_000;
-            let poll_interval = Duration::from_secs(5);
-            let mut last_poll = Instant::now() - poll_interval;
-
-            loop {
-                if stop_clone.load(Ordering::Relaxed) {
-                    break;
-                }
-
-                crate::log_info!("[CHAT DEBUG] Tentando conectar ao Convex...");
-                let client_result = ConvexClient::new(&convex_clone).await;
-                let mut client = match client_result {
-                    Ok(c) => {
-                        crate::log_info!("[CHAT DEBUG] Cliente Convex criado com sucesso");
-                        c
-                    }
-                    Err(err) => {
-                        is_connected.store(false, Ordering::Relaxed);
-                        crate::log_warn!("[CHAT DEBUG] FALHA ao criar cliente Convex: {err:?}");
-
-                        if last_poll.elapsed() >= poll_interval {
-                            poll_and_process_chat_update(
-                                &base_clone,
-                                &token_clone,
-                                &app,
-                                &last_sessions,
-                                &last_unread_count,
-                            )
-                            .await;
-                            last_poll = Instant::now();
-                        }
-
-                        tokio::time::sleep(Duration::from_millis(backoff_ms)).await;
-                        backoff_ms = backoff_ms.saturating_mul(2).min(max_backoff_ms);
-                        continue;
-                    }
-                };
-
-                let mut args = BTreeMap::new();
-                args.insert("machineToken".to_string(), token_clone.clone().into());
-
-                crate::log_info!("[CHAT DEBUG] Assinando liveChat:checkMachineUpdates...");
-                let subscribe_result = client.subscribe("liveChat:checkMachineUpdates", args).await;
-                let mut subscription = match subscribe_result {
-                    Ok(sub) => {
-                        is_connected.store(true, Ordering::Relaxed);
-                        backoff_ms = 1_000;
-                        crate::log_info!("[CHAT DEBUG] CONECTADO ao Convex WebSocket com sucesso!");
-                        sub
-                    }
-                    Err(err) => {
-                        is_connected.store(false, Ordering::Relaxed);
-                        crate::log_warn!("[CHAT DEBUG] FALHA ao assinar checkMachineUpdates: {err:?}");
-
-                        if last_poll.elapsed() >= poll_interval {
-                            poll_and_process_chat_update(
-                                &base_clone,
-                                &token_clone,
-                                &app,
-                                &last_sessions,
-                                &last_unread_count,
-                            )
-                            .await;
-                            last_poll = Instant::now();
-                        }
-
-                        tokio::time::sleep(Duration::from_millis(backoff_ms)).await;
-                        backoff_ms = backoff_ms.saturating_mul(2).min(max_backoff_ms);
-                        continue;
-                    }
-                };
-
-                crate::log_info!("[CHAT DEBUG] Entrando no loop de escuta WebSocket...");
-                let mut update_count: u64 = 0;
-                while let Some(next) = subscription.next().await {
-                    update_count += 1;
-                    if stop_clone.load(Ordering::Relaxed) {
-                        crate::log_info!("[CHAT DEBUG] Stop flag detectado, saindo do loop");
-                        break;
-                    }
-                    match next {
-                        FunctionResult::Value(Value::Object(obj)) => {
-                            let has_active = obj
-                                .get("hasActiveSessions")
-                                .and_then(|v| match v {
-                                    Value::Boolean(b) => Some(*b),
-                                    _ => None,
-                                })
-                                .unwrap_or(false);
-                            let total_unread = obj
-                                .get("totalUnread")
-                                .and_then(|v| match v {
-                                    Value::Int64(i) => Some(*i as u32),
-                                    Value::Float64(f) => Some(*f as u32),
-                                    _ => None,
-                                })
-                                .unwrap_or(0);
-
-                            crate::log_info!(
-                                "[CHAT DEBUG] UPDATE #{} recebido via WebSocket: hasActive={}, totalUnread={}",
-                                update_count, has_active, total_unread
-                            );
-
-                            process_chat_update(
-                                &base_clone,
-                                &token_clone,
-                                &app,
-                                &last_sessions,
-                                &last_unread_count,
-                                has_active,
-                                total_unread,
-                            )
-                            .await;
-                        }
-                        FunctionResult::ConvexError(err) => {
-                            crate::log_warn!("[CHAT DEBUG] Convex error em checkMachineUpdates: {err:?}");
-                        }
-                        FunctionResult::ErrorMessage(msg) => {
-                            crate::log_warn!("[CHAT DEBUG] Erro em checkMachineUpdates: {msg}");
-                        }
-                        FunctionResult::Value(other) => {
-                            crate::log_warn!("[CHAT DEBUG] Payload inesperado em checkMachineUpdates: {other:?}");
-                        }
-                    }
-                }
-
-                is_connected.store(false, Ordering::Relaxed);
-
-                if stop_clone.load(Ordering::Relaxed) {
-                    crate::log_info!("[CHAT DEBUG] Stop flag detectado apos loop");
-                    break;
-                }
-
-                crate::log_warn!("[CHAT DEBUG] WebSocket DESCONECTADO! Aplicando fallback e tentando reconectar...");
-                if last_poll.elapsed() >= poll_interval {
-                    poll_and_process_chat_update(
-                        &base_clone,
-                        &token_clone,
-                        &app,
-                        &last_sessions,
-                        &last_unread_count,
-                    )
-                    .await;
-                    last_poll = Instant::now();
-                }
-
-                tokio::time::sleep(Duration::from_millis(backoff_ms)).await;
-                backoff_ms = backoff_ms.saturating_mul(2).min(max_backoff_ms);
-            }
-
-            is_connected.store(false, Ordering::Relaxed);
-            crate::log_info!("Chat encerrado (realtime finalizado)");
-        });
-
-        let mut guard = self.inner.lock();
-        *guard = Some(ChatRealtimeHandle {
-            stop_flag,
-            join_handle,
-        });
-
-        Ok(())
-    }
-
-    pub fn stop(&self) {
-        let mut guard = self.inner.lock();
-        if let Some(handle) = guard.take() {
-            handle.stop();
-        }
-        self.is_connected.store(false, Ordering::Relaxed);
-    }
-
-    pub fn get_sessions(&self) -> Vec<ChatSession> {
-        self.last_sessions.lock().clone()
-    }
-}
-
-// ============================================================================
-// SHARED UPDATE PROCESSING
-// ============================================================================
-
-async fn poll_and_process_chat_update(
-    base_url: &str,
-    token: &str,
-    app: &tauri::AppHandle,
-    last_sessions: &Arc<Mutex<Vec<ChatSession>>>,
-    last_unread_count: &Arc<Mutex<u32>>,
-) {
-    crate::log_info!("[CHAT DEBUG] Executando fallback HTTP polling...");
-    match poll_chat_updates(base_url, token, None).await {
-        Ok(result) => {
-            crate::log_info!(
-                "[CHAT DEBUG] Polling OK: hasActive={}, totalUnread={}",
-                result.has_active_sessions, result.total_unread
-            );
-            process_chat_update(
-                base_url,
-                token,
-                app,
-                last_sessions,
-                last_unread_count,
-                result.has_active_sessions,
-                result.total_unread,
-            )
-            .await;
-        }
-        Err(err) => {
-            crate::log_warn!("[CHAT DEBUG] Fallback poll FALHOU: {err}");
-        }
-    }
-}
-
-async fn process_chat_update(
-    base_url: &str,
-    token: &str,
-    app: &tauri::AppHandle,
-    last_sessions: &Arc<Mutex<Vec<ChatSession>>>,
-    last_unread_count: &Arc<Mutex<u32>>,
-    has_active_sessions: bool,
-    total_unread: u32,
-) {
-    crate::log_info!(
-        "[CHAT DEBUG] process_chat_update: hasActive={}, totalUnread={}",
-        has_active_sessions, total_unread
-    );
-
-    // Buscar sessoes completas para ter dados corretos
-    let mut current_sessions = if has_active_sessions {
-        let sessions = fetch_sessions(base_url, token).await.unwrap_or_default();
-        crate::log_info!("[CHAT DEBUG] Buscou {} sessoes ativas", sessions.len());
-        sessions
-    } else {
-        crate::log_info!("[CHAT DEBUG] Sem sessoes ativas");
-        Vec::new()
-    };
-
-    // Ordenar por ultima atividade (mais recente primeiro) para consistencia em UI/tray.
-    if current_sessions.len() > 1 {
-        current_sessions.sort_by(|a, b| {
-            b.last_activity_at
-                .cmp(&a.last_activity_at)
-                .then_with(|| b.started_at.cmp(&a.started_at))
-        });
-    }
-
-    // Verificar sessoes anteriores
-    let prev_sessions: Vec<ChatSession> = last_sessions.lock().clone();
-    let prev_session_ids: Vec<String> = prev_sessions.iter().map(|s| s.session_id.clone()).collect();
-    let current_session_ids: Vec<String> = current_sessions.iter().map(|s| s.session_id.clone()).collect();
-
-    // Detectar novas sessoes
-    for session in &current_sessions {
-        if !prev_session_ids.contains(&session.session_id) {
-            crate::log_info!(
-                "Nova sessao de chat: ticket={}, session={}",
-                session.ticket_id,
-                session.session_id
-            );
-            let _ = app.emit(
-                "raven://chat/session-started",
-                SessionStartedEvent {
-                    session: session.clone(),
-                },
-            );
-
-            // NÃO abre janela aqui - só quando o agente enviar a primeira mensagem
-            // O chat aparecerá minimizado com badge quando houver novas mensagens
-
-            crate::log_info!(
-                "Sessão de chat iniciada pelo agente {}. Aguardando primeira mensagem.",
-                session.agent_name
-            );
-        }
-    }
-
-    // Detectar sessoes encerradas
-    for prev_session in &prev_sessions {
-        if !current_session_ids.contains(&prev_session.session_id) {
-            crate::log_info!(
-                "Sessao de chat encerrada: ticket={}, session={}",
-                prev_session.ticket_id,
-                prev_session.session_id
-            );
-            let _ = app.emit(
-                "raven://chat/session-ended",
-                serde_json::json!({
-                    "sessionId": prev_session.session_id,
-                    "ticketId": prev_session.ticket_id
-                }),
-            );
-        }
-    }
-
-    // =========================================================================
-    // DETECCAO ROBUSTA DE NOVAS MENSAGENS
-    // Usa DUAS estrategias: timestamp E contador (belt and suspenders)
-    // =========================================================================
-
-    let prev_unread = *last_unread_count.lock();
-
-    // Estrategia 1: Detectar por lastActivityAt de cada sessao
-    // Se alguma sessao teve atividade mais recente E tem mensagens nao lidas -> nova mensagem
-    let mut detected_by_activity = false;
-    let mut activity_details = String::new();
-
-    for session in &current_sessions {
-        let prev_activity = prev_sessions
-            .iter()
-            .find(|s| s.session_id == session.session_id)
-            .map(|s| s.last_activity_at)
-            .unwrap_or(0);
-
-        // Se lastActivityAt aumentou E ha mensagens nao lidas -> nova mensagem do agente
-        if session.last_activity_at > prev_activity && session.unread_count > 0 {
-            detected_by_activity = true;
-            activity_details = format!(
-                "sessao={} activity: {} -> {} unread={}",
-                session.ticket_id, prev_activity, session.last_activity_at, session.unread_count
-            );
-            break;
-        }
-    }
-
-    // Estrategia 2: Fallback por contador total (metodo original)
-    let detected_by_count = total_unread > prev_unread;
-
-    // Nova mensagem se QUALQUER estrategia detectar
-    let new_messages = detected_by_activity || detected_by_count;
-
-    // Log detalhado para diagnostico
-    crate::log_info!(
-        "[CHAT] Deteccao: by_activity={} by_count={} (prev={} curr={}) resultado={}",
-        detected_by_activity, detected_by_count, prev_unread, total_unread, new_messages
-    );
-    if detected_by_activity {
-        crate::log_info!("[CHAT] Detectado por atividade: {}", activity_details);
-    }
-
-    // Atualizar caches APOS deteccao (importante: manter ordem)
-    *last_sessions.lock() = current_sessions.clone();
-    *last_unread_count.lock() = total_unread;
-
-    // Persistir estado para sobreviver a restarts
-    save_chat_state(total_unread, &current_sessions);
-
-    // Sempre emitir unread-update
-    let _ = app.emit(
-        "raven://chat/unread-update",
-        serde_json::json!({
-            "totalUnread": total_unread,
-            "sessions": current_sessions
-        }),
-    );
-
-    // Notificar novas mensagens - mostrar chat minimizado com badge
-    if new_messages && total_unread > 0 {
-        let new_count = if total_unread > prev_unread {
-            total_unread - prev_unread
-        } else {
-            1 // Se detectou por activity mas contador nao mudou, assumir 1 nova
-        };
-
-        crate::log_info!(
-            "[CHAT] NOVAS MENSAGENS! count={}, total={}, metodo={}",
-            new_count, total_unread,
-            if detected_by_activity { "activity" } else { "count" }
-        );
-
-        let _ = app.emit(
-            "raven://chat/new-message",
-            serde_json::json!({
-                "totalUnread": total_unread,
-                "newCount": new_count,
-                "sessions": current_sessions
-            }),
-        );
-
-        // Escolher qual sessao/ticket deve ser mostrado quando ha multiplas sessoes.
-        // Preferencia: maior incremento de unread (delta) e, em empate, ultima atividade mais recente.
-        let mut best_session: Option<&ChatSession> = None;
-        let mut best_delta: u32 = 0;
-
-        for session in &current_sessions {
-            let prev_unread_for_ticket = prev_sessions
-                .iter()
-                .find(|s| s.ticket_id == session.ticket_id)
-                .map(|s| s.unread_count)
-                .unwrap_or(0);
-            let delta = session.unread_count.saturating_sub(prev_unread_for_ticket);
-
-            let is_better = if delta > best_delta {
-                true
-            } else if delta == best_delta {
-                match best_session {
-                    Some(best) => session.last_activity_at > best.last_activity_at,
-                    None => true,
-                }
-            } else {
-                false
-            };
-
-            if is_better {
-                best_delta = delta;
-                best_session = Some(session);
-            }
-        }
-
-        // Se ha multiplas sessoes ativas, usar o hub; senao, abrir janela do chat individual.
-        //
-        // Importante (UX): em multiplas sessoes, NAO fecha a janela ativa quando chega mensagem em outra conversa.
-        // O hub + badge/notificacao sinalizam novas mensagens e o usuario decide quando alternar.
-        if current_sessions.len() > 1 {
-            let _ = open_hub_window(app);
-        } else {
-            // Uma sessao - nao precisa de hub
-            let _ = close_hub_window(app);
-
-            // Fallback: se nao conseguimos detectar delta, pega a sessao com mais unread e mais recente.
-            let session_to_show = if best_delta > 0 {
-                best_session
-            } else {
-                current_sessions.iter().max_by(|a, b| {
-                    a.unread_count
-                        .cmp(&b.unread_count)
-                        .then_with(|| a.last_activity_at.cmp(&b.last_activity_at))
-                })
-            };
-
-            // Mostrar janela de chat (sempre minimizada/nao intrusiva)
-            if let Some(session) = session_to_show {
-                let _ = open_chat_window_internal(app, &session.ticket_id, session.ticket_ref, true);
-            }
-        }
-
-        // Notificacao nativa
-        let notification_title = "Nova mensagem de suporte";
-        let notification_body = if new_count == 1 {
-            "Você recebeu 1 nova mensagem no chat".to_string()
-        } else {
-            format!("Você recebeu {} novas mensagens no chat", new_count)
-        };
-        let _ = app
-            .notification()
-            .builder()
-            .title(notification_title)
-            .body(&notification_body)
-            .show();
-    } else {
-        // Log para debug quando NAO ha novas mensagens
-        if total_unread == 0 {
-            crate::log_info!("[CHAT DEBUG] Sem mensagens nao lidas (total=0)");
-        } else if !new_messages {
-            crate::log_info!(
-                "[CHAT DEBUG] Sem novas mensagens (prev={} >= total={})",
-                prev_unread, total_unread
-            );
-        }
-    }
-}
-
-// ============================================================================
-// WINDOW MANAGEMENT
-// ============================================================================
-
-// Serializa operacoes de janela para evitar race/deadlock no Windows (winit/WebView2).
-static WINDOW_OP_LOCK: Lazy<Mutex<()>> = Lazy::new(|| Mutex::new(()));
-
-fn hide_other_chat_windows(app: &tauri::AppHandle, active_label: &str) {
-    for (label, window) in app.webview_windows() {
-        if !label.starts_with("chat-") {
-            continue;
-        }
-        if label == active_label {
-            continue;
-        }
-        let _ = window.hide();
-    }
-    if let Some(hub) = app.get_webview_window(HUB_WINDOW_LABEL) {
-        let _ = hub.hide();
-    }
-}
-
-fn resolve_chat_window_position(
-    app: &tauri::AppHandle,
-    window: Option<&tauri::WebviewWindow>,
-    width: f64,
-    height: f64,
-) -> (f64, f64) {
-    let margin = 20.0;
-    let taskbar_height = 50.0;
-
-    let monitor = window
-        .and_then(|w| w.current_monitor().ok().flatten())
-        .or_else(|| {
-            app.get_webview_window("main")
-                .and_then(|w| w.current_monitor().ok().flatten())
-        })
-        .or_else(|| app.available_monitors().ok().and_then(|monitors| monitors.into_iter().next()));
-
-    let Some(monitor) = monitor else {
-        return (100.0, 100.0);
-    };
-
-    let size = monitor.size();
-    let pos = monitor.position();
-    let scale = monitor.scale_factor();
-
-    // Converter coordenadas do monitor para coordenadas logicas (multi-monitor pode ter origem negativa).
-    let monitor_x = pos.x as f64 / scale;
-    let monitor_y = pos.y as f64 / scale;
-    let monitor_width = size.width as f64 / scale;
-    let monitor_height = size.height as f64 / scale;
-
-    let max_x = monitor_x + monitor_width - width - margin;
-    let max_y = monitor_y + monitor_height - height - margin - taskbar_height;
-
-    let x = if max_x.is_finite() { max_x.max(monitor_x) } else { 100.0 };
-    let y = if max_y.is_finite() { max_y.max(monitor_y) } else { 100.0 };
-
-    (x, y)
-}
-
-fn open_chat_window_internal(app: &tauri::AppHandle, ticket_id: &str, ticket_ref: u64, start_minimized: bool) -> Result<(), String> {
-    let _guard = WINDOW_OP_LOCK.lock();
-    open_chat_window_with_state(app, ticket_id, ticket_ref, start_minimized)
-}
-
-/// Abre janela de chat com estado inicial de minimizacao configuravel
-fn open_chat_window_with_state(app: &tauri::AppHandle, ticket_id: &str, ticket_ref: u64, start_minimized: bool) -> Result<(), String> {
-    let label = format!("chat-{}", ticket_id);
-    crate::log_info!(
-        "[WINDOW] open_chat_window: label={} ticket_ref={} start_minimized={}",
-        label,
-        ticket_ref,
-        start_minimized
-    );
-
-    if !start_minimized {
-        hide_other_chat_windows(app, &label);
-    }
-
-    // Verificar se ja existe
-    if let Some(window) = app.get_webview_window(&label) {
-        let _ = window.set_ignore_cursor_events(false);
-        crate::log_info!("[WINDOW] {}: window existe -> show()", label);
-        window.show().map_err(|e| e.to_string())?;
-        let _ = window.unminimize();
-        if !start_minimized {
-            crate::log_info!("[WINDOW] {}: window existe -> set_focus()", label);
-            window.set_focus().map_err(|e| e.to_string())?;
-        }
-        // Expandir a janela se estiver minimizada (quando clicado na lista)
-        if !start_minimized {
-            crate::log_info!("[WINDOW] {}: window existe -> set_chat_minimized(false)", label);
-            let _ = set_chat_minimized_unlocked(app, ticket_id, false);
-        }
-        crate::log_info!("[WINDOW] {}: open_chat_window OK (reuso)", label);
-        return Ok(());
-    }
-
-    // Dimensoes baseadas no estado inicial
-    let (width, height) = if start_minimized {
-        (240.0, 52.0) // Tamanho minimizado (chip com badge)
-    } else {
-        (380.0, 520.0) // Tamanho expandido
-    };
-
-    // Posicionar no canto inferior direito (acima da barra de tarefas).
-    let (x, y) = resolve_chat_window_position(app, None, width, height);
-
-    // Usar query param ao inves de path para compatibilidade com SPA
-    let url_path = format!("index.html?view=chat&ticketId={}&ticketRef={}", ticket_id, ticket_ref);
-
-    crate::log_info!(
-        "[WINDOW] {}: build() inicio size={}x{} pos=({},{}) url={}",
-        label,
-        width,
-        height,
-        x,
-        y,
-        url_path
-    );
-
-    let window = WebviewWindowBuilder::new(
-        app,
-        &label,
-        WebviewUrl::App(url_path.into()),
-    )
-    .title("Chat de Suporte")
-    .inner_size(width, height) // Abre ja no tamanho correto
-    .min_inner_size(240.0, 52.0) // Tamanho minimo para modo minimizado com badge
-    .position(x, y)
-    .decorations(false) // Sem decoracoes nativas - usa header customizado
-    .transparent(true) // Permite fundo transparente
-    .shadow(false) // Desabilitar sombra para transparencia funcionar corretamente
-    .resizable(false) // Desabilitar redimensionamento manual
-    // Mantem o chat acessivel mesmo ao trocar de janela/app (skip_taskbar=true).
-    .always_on_top(true)
-    .skip_taskbar(true)
-    .focused(!start_minimized)
-    .visible(true)
-    .build()
-    .map_err(|e| e.to_string())?;
-
-    crate::log_info!("[WINDOW] {}: build() OK", label);
-
-    // IMPORTANTE: Garantir que a janela receba eventos de cursor (evita click-through)
-    let _ = window.set_ignore_cursor_events(false);
-
-    crate::log_info!("[WINDOW] {}: pos-build set_chat_minimized({}) inicio", label, start_minimized);
-    // Reaplica layout/posicao logo apos criar a janela.
-    // Isso evita que a primeira abertura apareca no canto superior esquerdo em alguns ambientes.
-    let _ = set_chat_minimized_unlocked(app, ticket_id, start_minimized);
-    crate::log_info!("[WINDOW] {}: pos-build set_chat_minimized({}) fim", label, start_minimized);
-
-    crate::log_info!("Janela de chat aberta (minimizada={}): {}", start_minimized, label);
-    Ok(())
-}
-
-pub fn open_chat_window(app: &tauri::AppHandle, ticket_id: &str, ticket_ref: u64) -> Result<(), String> {
-    // Quando chamado explicitamente (ex: clique no hub), abre expandida
-    open_chat_window_internal(app, ticket_id, ticket_ref, false)
-}
-
-pub fn close_chat_window(app: &tauri::AppHandle, ticket_id: &str) -> Result<(), String> {
-    let _guard = WINDOW_OP_LOCK.lock();
-    let label = format!("chat-{}", ticket_id);
-    if let Some(window) = app.get_webview_window(&label) {
-        window.close().map_err(|e| e.to_string())?;
-    }
-    Ok(())
-}
-
-pub fn minimize_chat_window(app: &tauri::AppHandle, ticket_id: &str) -> Result<(), String> {
-    let _guard = WINDOW_OP_LOCK.lock();
-    let label = format!("chat-{}", ticket_id);
-    if let Some(window) = app.get_webview_window(&label) {
-        window.hide().map_err(|e| e.to_string())?;
-    }
-    Ok(())
-}
-
-/// Redimensiona a janela de chat para modo minimizado (chip) ou expandido
-fn set_chat_minimized_unlocked(app: &tauri::AppHandle, ticket_id: &str, minimized: bool) -> Result<(), String> {
-    let label = format!("chat-{}", ticket_id);
-    let window = app.get_webview_window(&label).ok_or("Janela não encontrada")?;
-
-    if minimized {
-        hide_other_chat_windows(app, &label);
-    }
-
-    // Tamanhos - chip minimizado com margem extra para badge (absolute -top-1 -right-1)
-    let (width, height) = if minimized {
-        (240.0, 52.0) // Tamanho com folga para "Ticket #XXX" e badge
-    } else {
-        (380.0, 520.0) // Tamanho expandido
-    };
-
-    // Calcular posicao no canto inferior direito do monitor atual (com fallback seguro).
-    let (x, y) = resolve_chat_window_position(app, Some(&window), width, height);
-
-    // Aplicar novo tamanho e posicao
-    crate::log_info!("[WINDOW] {}: set_chat_minimized({}) set_size inicio", label, minimized);
-    window.set_size(tauri::LogicalSize::new(width, height)).map_err(|e| e.to_string())?;
-    crate::log_info!("[WINDOW] {}: set_chat_minimized({}) set_size OK", label, minimized);
-    crate::log_info!("[WINDOW] {}: set_chat_minimized({}) set_position inicio", label, minimized);
-    window.set_position(tauri::LogicalPosition::new(x, y)).map_err(|e| e.to_string())?;
-    crate::log_info!("[WINDOW] {}: set_chat_minimized({}) set_position OK", label, minimized);
-
-    crate::log_info!("Chat {} -> minimized={}", ticket_id, minimized);
-    Ok(())
-}
-
-pub fn set_chat_minimized(app: &tauri::AppHandle, ticket_id: &str, minimized: bool) -> Result<(), String> {
-    let _guard = WINDOW_OP_LOCK.lock();
-    set_chat_minimized_unlocked(app, ticket_id, minimized)
-}
-
-// ============================================================================
-// HUB WINDOW MANAGEMENT (Lista de todas as sessoes)
-// ============================================================================
-
-const HUB_WINDOW_LABEL: &str = "chat-hub";
-
-pub fn open_hub_window(app: &tauri::AppHandle) -> Result<(), String> {
-    let _guard = WINDOW_OP_LOCK.lock();
-    open_hub_window_with_state(app, true) // Por padrao abre minimizada
-}
-
-fn open_hub_window_with_state(app: &tauri::AppHandle, start_minimized: bool) -> Result<(), String> {
-    // Verificar se ja existe
-    if let Some(window) = app.get_webview_window(HUB_WINDOW_LABEL) {
-        let _ = window.set_ignore_cursor_events(false);
-        window.show().map_err(|e| e.to_string())?;
-        let _ = window.unminimize();
-        if !start_minimized {
-            window.set_focus().map_err(|e| e.to_string())?;
-        }
-        return Ok(());
-    }
-
-    // Dimensoes baseadas no estado inicial
-    let (width, height) = if start_minimized {
-        (200.0, 52.0) // Tamanho minimizado (chip)
-    } else {
-        (400.0, 520.0) // Tamanho expandido (igual ao web)
-    };
-
-    // Posicionar no canto inferior direito
-    let (x, y) = resolve_chat_window_position(app, None, width, height);
-
-    // URL para modo hub
-    let url_path = "index.html?view=chat&hub=true";
-
-    WebviewWindowBuilder::new(
-        app,
-        HUB_WINDOW_LABEL,
-        WebviewUrl::App(url_path.into()),
-    )
-    .title("Chats de Suporte")
-    .inner_size(width, height)
-    .min_inner_size(200.0, 52.0)
-    .position(x, y)
-    .decorations(false)
-    .transparent(true)
-    .shadow(false)
-    .resizable(false) // Desabilitar redimensionamento manual
-    // Mantem o hub acessivel mesmo ao trocar de janela/app (skip_taskbar=true).
-    .always_on_top(true)
-    .skip_taskbar(true)
-    .focused(!start_minimized)
-    .visible(true)
-    .build()
-    .map_err(|e| e.to_string())?;
-
-    // IMPORTANTE: Garantir que a janela receba eventos de cursor (evita click-through)
-    if let Some(hub) = app.get_webview_window(HUB_WINDOW_LABEL) {
-        let _ = hub.set_ignore_cursor_events(false);
-        if !start_minimized {
-            let _ = hub.set_focus();
-        }
-    }
-
-    // REMOVIDO TEMPORARIAMENTE: set_hub_minimized logo apos build pode causar
-    // "resize em cima do resize" no timing errado do WebView2
-    // let _ = set_hub_minimized(app, start_minimized);
-
-    crate::log_info!("Hub window aberta (minimizada={})", start_minimized);
-    Ok(())
-}
-
-pub fn close_hub_window(app: &tauri::AppHandle) -> Result<(), String> {
-    let _guard = WINDOW_OP_LOCK.lock();
-    if let Some(window) = app.get_webview_window(HUB_WINDOW_LABEL) {
-        window.close().map_err(|e| e.to_string())?;
-    }
-    Ok(())
-}
-
-pub fn set_hub_minimized(app: &tauri::AppHandle, minimized: bool) -> Result<(), String> {
-    let _guard = WINDOW_OP_LOCK.lock();
-    let window = app.get_webview_window(HUB_WINDOW_LABEL).ok_or("Hub window não encontrada")?;
-
-    let (width, height) = if minimized {
-        (200.0, 52.0) // Chip minimizado
-    } else {
-        (400.0, 520.0) // Lista expandida (igual ao web)
-    };
-
-    let (x, y) = resolve_chat_window_position(app, Some(&window), width, height);
-
-    // IGUAL AO CHAT: primeiro size, depois position (ordem importa para hit-test no Windows)
-    window.set_size(tauri::LogicalSize::new(width, height)).map_err(|e| e.to_string())?;
-    window.set_position(tauri::LogicalPosition::new(x, y)).map_err(|e| e.to_string())?;
-
-    // Foco apenas quando expandir (evita roubar foco ao minimizar apos abrir um chat).
-    if !minimized {
-        let _ = window.set_focus();
-    }
-
-    crate::log_info!("Hub -> minimized={}, size={}x{}, pos=({},{})", minimized, width, height, x, y);
-    Ok(())
-}
diff --git a/apps/desktop/src-tauri/src/lib.rs b/apps/desktop/src-tauri/src/lib.rs
deleted file mode 100644
index 5e3939e..0000000
--- a/apps/desktop/src-tauri/src/lib.rs
+++ /dev/null
@@ -1,837 +0,0 @@
-mod agent;
-mod chat;
-#[cfg(target_os = "windows")]
-mod rustdesk;
-#[cfg(target_os = "windows")]
-mod service_client;
-mod usb_control;
-
-use agent::{collect_inventory_plain, collect_profile, AgentRuntime, MachineProfile};
-use chat::{ChatRuntime, ChatSession, ChatMessagesResponse, SendMessageResponse};
-use chrono::Local;
-use usb_control::{UsbPolicy, UsbPolicyResult};
-use tauri::{Emitter, Listener, Manager, WindowEvent};
-use tauri_plugin_store::Builder as StorePluginBuilder;
-use std::fs::OpenOptions;
-use std::io::Write;
-use std::path::{Path, PathBuf};
-use std::sync::OnceLock;
-#[cfg(target_os = "windows")]
-use tauri::menu::{MenuBuilder, MenuItemBuilder};
-#[cfg(target_os = "windows")]
-use tauri::tray::TrayIconBuilder;
-#[cfg(target_os = "windows")]
-use winreg::enums::*;
-#[cfg(target_os = "windows")]
-use winreg::RegKey;
-
-const DEFAULT_CONVEX_URL: &str = "https://convex.esdrasrenan.com.br";
-
-// ============================================================================
-// Sistema de Logging para Agente
-// ============================================================================
-
-static AGENT_LOG_FILE: OnceLock<std::sync::Mutex<std::fs::File>> = OnceLock::new();
-
-pub fn init_agent_logging() -> Result<(), String> {
-    let dir = logs_directory()
-        .ok_or("LOCALAPPDATA indisponivel para logging")?;
-
-    std::fs::create_dir_all(&dir)
-        .map_err(|e| format!("Falha ao criar diretorio de logs: {e}"))?;
-
-    let path = dir.join("raven-agent.log");
-    let file = OpenOptions::new()
-        .create(true)
-        .append(true)
-        .open(&path)
-        .map_err(|e| format!("Falha ao abrir raven-agent.log: {e}"))?;
-
-    let _ = AGENT_LOG_FILE.set(std::sync::Mutex::new(file));
-    Ok(())
-}
-
-pub fn log_agent(level: &str, message: &str) {
-    let timestamp = Local::now().format("%Y-%m-%d %H:%M:%S%.3f");
-    let line = format!("[{timestamp}] [{level}] {message}\n");
-
-    // Escreve para stderr (util em dev/debug)
-    eprint!("{line}");
-
-    // Escreve para arquivo
-    if let Some(mutex) = AGENT_LOG_FILE.get() {
-        if let Ok(mut file) = mutex.lock() {
-            let _ = file.write_all(line.as_bytes());
-            let _ = file.flush();
-        }
-    }
-}
-
-#[macro_export]
-macro_rules! log_info {
-    ($($arg:tt)*) => {
-        $crate::log_agent("INFO", format!($($arg)*).as_str())
-    };
-}
-
-#[macro_export]
-macro_rules! log_error {
-    ($($arg:tt)*) => {
-        $crate::log_agent("ERROR", format!($($arg)*).as_str())
-    };
-}
-
-#[macro_export]
-macro_rules! log_warn {
-    ($($arg:tt)*) => {
-        $crate::log_agent("WARN", format!($($arg)*).as_str())
-    };
-}
-
-#[derive(Debug, serde::Serialize)]
-#[serde(rename_all = "camelCase")]
-pub struct RustdeskProvisioningResult {
-    pub id: String,
-    pub password: String,
-    pub installed_version: Option<String>,
-    pub updated: bool,
-    pub last_provisioned_at: i64,
-}
-
-#[tauri::command]
-fn collect_machine_profile() -> Result<MachineProfile, String> {
-    collect_profile().map_err(|error| error.to_string())
-}
-
-#[tauri::command]
-fn collect_machine_inventory() -> Result<serde_json::Value, String> {
-    Ok(collect_inventory_plain())
-}
-
-#[tauri::command]
-fn start_machine_agent(
-    state: tauri::State<AgentRuntime>,
-    base_url: String,
-    token: String,
-    status: Option<String>,
-    interval_seconds: Option<u64>,
-) -> Result<(), String> {
-    state
-        .start_heartbeat(base_url, token, status, interval_seconds)
-        .map_err(|error| error.to_string())
-}
-
-#[tauri::command]
-fn stop_machine_agent(state: tauri::State<AgentRuntime>) -> Result<(), String> {
-    state.stop();
-    Ok(())
-}
-
-#[tauri::command]
-fn open_devtools(window: tauri::WebviewWindow) -> Result<(), String> {
-    window.open_devtools();
-    Ok(())
-}
-
-#[tauri::command]
-fn log_app_event(message: String) -> Result<(), String> {
-    append_app_log(&message)
-}
-
-fn append_app_log(message: &str) -> Result<(), String> {
-    let Some(dir) = logs_directory() else {
-        return Err("LOCALAPPDATA indisponivel para gravar logs".to_string());
-    };
-
-    std::fs::create_dir_all(&dir)
-        .map_err(|error| format!("Falha ao criar pasta de logs: {error}"))?;
-
-    let path = dir.join("app.log");
-    let mut file = OpenOptions::new()
-        .create(true)
-        .append(true)
-        .open(&path)
-        .map_err(|error| format!("Falha ao abrir app.log: {error}"))?;
-
-    let timestamp = Local::now().format("%Y-%m-%d %H:%M:%S");
-    writeln!(file, "[{timestamp}] {message}")
-        .map_err(|error| format!("Falha ao escrever log: {error}"))?;
-
-    Ok(())
-}
-
-fn logs_directory() -> Option<PathBuf> {
-    let base = std::env::var("LOCALAPPDATA").ok()?;
-    Some(Path::new(&base).join("br.com.esdrasrenan.sistemadechamados").join("logs"))
-}
-
-#[tauri::command]
-async fn ensure_rustdesk_and_emit(
-    app: tauri::AppHandle,
-    config_string: Option<String>,
-    password: Option<String>,
-    machine_id: Option<String>,
-) -> Result<RustdeskProvisioningResult, String> {
-    let result = tauri::async_runtime::spawn_blocking(move || {
-        run_rustdesk_ensure(config_string, password, machine_id)
-    })
-    .await
-    .map_err(|error| error.to_string())??;
-
-    if let Err(error) = app.emit("raven://remote-access/provisioned", &result) {
-        eprintln!("[rustdesk] falha ao emitir evento raven://remote-access/provisioned: {error}");
-    }
-
-    Ok(result)
-}
-
-#[cfg(target_os = "windows")]
-fn run_rustdesk_ensure(
-    config_string: Option<String>,
-    password: Option<String>,
-    machine_id: Option<String>,
-) -> Result<RustdeskProvisioningResult, String> {
-    // Tenta usar o servico primeiro (sem UAC)
-    if service_client::is_service_available() {
-        log_info!("Usando Raven Service para provisionar RustDesk");
-        match service_client::provision_rustdesk(
-            config_string.as_deref(),
-            password.as_deref(),
-            machine_id.as_deref(),
-        ) {
-            Ok(result) => {
-                return Ok(RustdeskProvisioningResult {
-                    id: result.id,
-                    password: result.password,
-                    installed_version: result.installed_version,
-                    updated: result.updated,
-                    last_provisioned_at: result.last_provisioned_at,
-                });
-            }
-            Err(e) => {
-                log_warn!("Falha ao usar servico para RustDesk: {e}");
-                // Continua para fallback
-            }
-        }
-    }
-
-    // Fallback: chamada direta (pode pedir UAC)
-    log_info!("Usando chamada direta para provisionar RustDesk (pode pedir UAC)");
-    rustdesk::ensure_rustdesk(
-        config_string.as_deref(),
-        password.as_deref(),
-        machine_id.as_deref(),
-    )
-    .map_err(|error| error.to_string())
-}
-
-#[cfg(not(target_os = "windows"))]
-fn run_rustdesk_ensure(
-    _config_string: Option<String>,
-    _password: Option<String>,
-    _machine_id: Option<String>,
-) -> Result<RustdeskProvisioningResult, String> {
-    Err("Provisionamento automático do RustDesk está disponível apenas no Windows.".to_string())
-}
-
-#[tauri::command]
-fn apply_usb_policy(policy: String) -> Result<UsbPolicyResult, String> {
-    // Valida a politica primeiro
-    let _policy_enum = UsbPolicy::from_str(&policy)
-        .ok_or_else(|| format!("Politica USB invalida: {}. Use ALLOW, BLOCK_ALL ou READONLY.", policy))?;
-
-    // Tenta usar o servico primeiro (sem UAC)
-    #[cfg(target_os = "windows")]
-    if service_client::is_service_available() {
-        log_info!("Usando Raven Service para aplicar politica USB: {}", policy);
-        match service_client::apply_usb_policy(&policy) {
-            Ok(result) => {
-                return Ok(UsbPolicyResult {
-                    success: result.success,
-                    policy: result.policy,
-                    error: result.error,
-                    applied_at: result.applied_at,
-                });
-            }
-            Err(e) => {
-                log_warn!("Falha ao usar servico para USB policy: {e}");
-                // Continua para fallback
-            }
-        }
-    }
-
-    // Fallback: chamada direta (pode pedir UAC)
-    log_info!("Usando chamada direta para aplicar politica USB (pode pedir UAC)");
-    usb_control::apply_usb_policy(_policy_enum).map_err(|e| e.to_string())
-}
-
-#[tauri::command]
-fn get_usb_policy() -> Result<String, String> {
-    // Tenta usar o servico primeiro
-    #[cfg(target_os = "windows")]
-    if service_client::is_service_available() {
-        match service_client::get_usb_policy() {
-            Ok(policy) => return Ok(policy),
-            Err(e) => {
-                log_warn!("Falha ao obter USB policy via servico: {e}");
-                // Continua para fallback
-            }
-        }
-    }
-
-    // Fallback: leitura direta (nao precisa elevacao para ler)
-    usb_control::get_current_policy()
-        .map(|p| p.as_str().to_string())
-        .map_err(|e| e.to_string())
-}
-
-#[tauri::command]
-fn refresh_usb_policy() -> Result<(), String> {
-    usb_control::refresh_group_policy().map_err(|e| e.to_string())
-}
-
-// ============================================================================
-// COMANDOS DE CHAT
-// ============================================================================
-
-#[tauri::command]
-fn start_chat_polling(
-    state: tauri::State<ChatRuntime>,
-    app: tauri::AppHandle,
-    base_url: String,
-    convex_url: Option<String>,
-    token: String,
-) -> Result<(), String> {
-    let url = convex_url.unwrap_or_else(|| DEFAULT_CONVEX_URL.to_string());
-    state.start_polling(base_url, url, token, app)
-}
-
-#[tauri::command]
-fn stop_chat_polling(state: tauri::State<ChatRuntime>) -> Result<(), String> {
-    state.stop();
-    Ok(())
-}
-
-#[tauri::command]
-fn is_chat_using_realtime(state: tauri::State<ChatRuntime>) -> bool {
-    state.is_using_sse()
-}
-
-#[tauri::command]
-fn get_chat_sessions(state: tauri::State<ChatRuntime>) -> Vec<ChatSession> {
-    state.get_sessions()
-}
-
-#[tauri::command]
-async fn fetch_chat_sessions(base_url: String, token: String) -> Result<Vec<ChatSession>, String> {
-    chat::fetch_sessions(&base_url, &token).await
-}
-
-#[tauri::command]
-async fn fetch_chat_messages(
-    base_url: String,
-    token: String,
-    ticket_id: String,
-    since: Option<i64>,
-) -> Result<ChatMessagesResponse, String> {
-    chat::fetch_messages(&base_url, &token, &ticket_id, since).await
-}
-
-#[tauri::command]
-async fn send_chat_message(
-    base_url: String,
-    token: String,
-    ticket_id: String,
-    body: String,
-    attachments: Option<Vec<chat::AttachmentPayload>>,
-) -> Result<SendMessageResponse, String> {
-    chat::send_message(&base_url, &token, &ticket_id, &body, attachments).await
-}
-
-#[tauri::command]
-async fn mark_chat_messages_read(
-    base_url: String,
-    token: String,
-    ticket_id: String,
-    message_ids: Vec<String>,
-) -> Result<(), String> {
-    if message_ids.is_empty() {
-        return Ok(());
-    }
-    chat::mark_messages_read(&base_url, &token, &ticket_id, &message_ids).await
-}
-
-#[tauri::command]
-async fn upload_chat_file(
-    base_url: String,
-    token: String,
-    file_path: String,
-) -> Result<chat::AttachmentPayload, String> {
-    use std::path::Path;
-
-    // Ler o arquivo
-    let path = Path::new(&file_path);
-    let file_name = path
-        .file_name()
-        .and_then(|n| n.to_str())
-        .ok_or("Nome de arquivo inválido")?
-        .to_string();
-
-    let file_data = std::fs::read(&file_path)
-        .map_err(|e| format!("Falha ao ler arquivo: {e}"))?;
-
-    let file_size = file_data.len() as u64;
-
-    // Validar arquivo
-    chat::is_allowed_file(&file_name, file_size)?;
-
-    // Obter tipo MIME
-    let mime_type = chat::get_mime_type(&file_name);
-
-    // Gerar URL de upload
-    let upload_url = chat::generate_upload_url(
-        &base_url,
-        &token,
-        &file_name,
-        &mime_type,
-        file_size,
-    )
-    .await?;
-
-    // Fazer upload
-    let storage_id = chat::upload_file(&upload_url, file_data, &mime_type).await?;
-
-    Ok(chat::AttachmentPayload {
-        storage_id,
-        name: file_name,
-        size: Some(file_size),
-        mime_type: Some(mime_type),
-    })
-}
-
-#[tauri::command]
-async fn open_chat_window(app: tauri::AppHandle, ticket_id: String, ticket_ref: u64) -> Result<(), String> {
-    log_info!("[CMD] open_chat_window called: ticket_id={}, ticket_ref={}", ticket_id, ticket_ref);
-    let app_handle = app.clone();
-    let ticket_id_for_task = ticket_id.clone();
-    let result = tauri::async_runtime::spawn_blocking(move || {
-        chat::open_chat_window(&app_handle, &ticket_id_for_task, ticket_ref)
-    })
-    .await
-    .map_err(|err| format!("Falha ao abrir chat (join): {err}"))?;
-    log_info!("[CMD] open_chat_window result: {:?}", result);
-    result
-}
-
-#[tauri::command]
-fn close_chat_window(app: tauri::AppHandle, ticket_id: String) -> Result<(), String> {
-    chat::close_chat_window(&app, &ticket_id)
-}
-
-#[tauri::command]
-fn minimize_chat_window(app: tauri::AppHandle, ticket_id: String) -> Result<(), String> {
-    chat::minimize_chat_window(&app, &ticket_id)
-}
-
-#[tauri::command]
-fn set_chat_minimized(app: tauri::AppHandle, ticket_id: String, minimized: bool) -> Result<(), String> {
-    chat::set_chat_minimized(&app, &ticket_id, minimized)
-}
-
-#[tauri::command]
-async fn open_hub_window(app: tauri::AppHandle) -> Result<(), String> {
-    let app_handle = app.clone();
-    tauri::async_runtime::spawn_blocking(move || {
-        chat::open_hub_window(&app_handle)
-    })
-    .await
-    .map_err(|err| format!("Falha ao abrir hub (join): {err}"))?
-}
-
-#[tauri::command]
-fn close_hub_window(app: tauri::AppHandle) -> Result<(), String> {
-    chat::close_hub_window(&app)
-}
-
-#[tauri::command]
-fn set_hub_minimized(app: tauri::AppHandle, minimized: bool) -> Result<(), String> {
-    chat::set_hub_minimized(&app, minimized)
-}
-
-// ============================================================================
-// Handler de Deep Link (raven://)
-// ============================================================================
-
-/// Processa URLs do protocolo raven://
-/// Formatos suportados:
-/// - raven://ticket/{token} - Abre visualizacao do chamado
-/// - raven://chat/{ticketId}?token={token} - Abre chat do chamado
-/// - raven://rate/{token} - Abre avaliacao do chamado
-fn handle_deep_link(app: &tauri::AppHandle, url: &str) {
-    log_info!("Processando deep link: {url}");
-
-    // Remove o prefixo raven://
-    let path = url.trim_start_matches("raven://");
-
-    // Parse do path
-    let parts: Vec<&str> = path.split('/').collect();
-
-    if parts.is_empty() {
-        log_warn!("Deep link invalido: path vazio");
-        return;
-    }
-
-    match parts[0] {
-        "ticket" => {
-            if parts.len() > 1 {
-                let token = parts[1].split('?').next().unwrap_or(parts[1]);
-                log_info!("Abrindo ticket com token: {token}");
-
-                // Mostra a janela principal
-                if let Some(window) = app.get_webview_window("main") {
-                    let _ = window.show();
-                    let _ = window.set_focus();
-
-                    // Emite evento para o frontend navegar para o ticket
-                    let _ = app.emit("raven://deep-link/ticket", serde_json::json!({
-                        "token": token
-                    }));
-                }
-            }
-        }
-        "chat" => {
-            if parts.len() > 1 {
-                let ticket_id = parts[1].split('?').next().unwrap_or(parts[1]);
-                log_info!("Abrindo chat do ticket: {ticket_id}");
-
-                // Abre janela de chat (ticket_ref 0 quando vem de deeplink)
-                if let Err(e) = chat::open_chat_window(app, ticket_id, 0) {
-                    log_error!("Falha ao abrir chat: {e}");
-                }
-            }
-        }
-        "rate" => {
-            if parts.len() > 1 {
-                let token = parts[1].split('?').next().unwrap_or(parts[1]);
-                log_info!("Abrindo avaliacao com token: {token}");
-
-                // Mostra a janela principal
-                if let Some(window) = app.get_webview_window("main") {
-                    let _ = window.show();
-                    let _ = window.set_focus();
-
-                    // Emite evento para o frontend navegar para avaliacao
-                    let _ = app.emit("raven://deep-link/rate", serde_json::json!({
-                        "token": token
-                    }));
-                }
-            }
-        }
-        _ => {
-            log_warn!("Deep link desconhecido: {path}");
-        }
-    }
-}
-
-#[cfg_attr(mobile, tauri::mobile_entry_point)]
-pub fn run() {
-    tauri::Builder::default()
-        .manage(AgentRuntime::new())
-        .manage(ChatRuntime::new())
-        .plugin(tauri_plugin_dialog::init())
-        .plugin(tauri_plugin_opener::init())
-        .plugin(StorePluginBuilder::default().build())
-        .plugin(tauri_plugin_updater::Builder::new().build())
-        .plugin(tauri_plugin_process::init())
-        .plugin(tauri_plugin_notification::init())
-        .plugin(tauri_plugin_deep_link::init())
-        .plugin(tauri_plugin_single_instance::init(|app, _argv, _cwd| {
-            // Quando uma segunda instância tenta iniciar, foca a janela existente
-            if let Some(window) = app.get_webview_window("main") {
-                let _ = window.show();
-                let _ = window.unminimize();
-                let _ = window.set_focus();
-            }
-        }))
-        .on_window_event(|window, event| {
-            if let WindowEvent::CloseRequested { api, .. } = event {
-                api.prevent_close();
-                let _ = window.hide();
-            }
-        })
-        .setup(|app| {
-            // Inicializa sistema de logging primeiro
-            if let Err(e) = init_agent_logging() {
-                eprintln!("[raven] Falha ao inicializar logging: {e}");
-            }
-
-            log_info!("Raven iniciando...");
-
-            // Configura handler de deep link (raven://)
-            #[cfg(desktop)]
-            {
-                let handle = app.handle().clone();
-                app.listen("deep-link://new-url", move |event| {
-                    let urls = event.payload();
-                    log_info!("Deep link recebido: {urls}");
-                    handle_deep_link(&handle, urls);
-                });
-            }
-
-            #[cfg(target_os = "windows")]
-            {
-                let start_in_background = std::env::args().any(|arg| arg == "--background");
-                setup_raven_autostart();
-                setup_tray(app.handle())?;
-                if start_in_background {
-                    if let Some(win) = app.get_webview_window("main") {
-                        let _ = win.hide();
-                    }
-                }
-
-                // Tenta iniciar o agente e chat em background se houver credenciais salvas
-                let app_handle = app.handle().clone();
-                let agent_runtime = app.state::<AgentRuntime>().inner().clone();
-                let chat_runtime = app.state::<ChatRuntime>().inner().clone();
-                tauri::async_runtime::spawn(async move {
-                    // Aguarda um pouco para o app estabilizar
-                    tokio::time::sleep(tokio::time::Duration::from_secs(2)).await;
-                    if let Err(e) = try_start_background_agent(&app_handle, agent_runtime, chat_runtime).await {
-                        log_warn!("Agente nao iniciado em background: {e}");
-                    }
-                });
-            }
-            Ok(())
-        })
-        .invoke_handler(tauri::generate_handler![
-            collect_machine_profile,
-            collect_machine_inventory,
-            start_machine_agent,
-            stop_machine_agent,
-            open_devtools,
-            log_app_event,
-            ensure_rustdesk_and_emit,
-            apply_usb_policy,
-            get_usb_policy,
-            refresh_usb_policy,
-            // Chat commands
-            start_chat_polling,
-            stop_chat_polling,
-            is_chat_using_realtime,
-            get_chat_sessions,
-            fetch_chat_sessions,
-            fetch_chat_messages,
-            send_chat_message,
-            mark_chat_messages_read,
-            upload_chat_file,
-            open_chat_window,
-            close_chat_window,
-            minimize_chat_window,
-            set_chat_minimized,
-            // Hub commands
-            open_hub_window,
-            close_hub_window,
-            set_hub_minimized
-        ])
-        .run(tauri::generate_context!())
-        .expect("error while running tauri application");
-}
-
-#[cfg(target_os = "windows")]
-fn setup_raven_autostart() {
-    let exe_path = match std::env::current_exe() {
-        Ok(p) => p,
-        Err(e) => {
-            log_error!("Falha ao obter caminho do executavel: {e}");
-            return;
-        }
-    };
-
-    let path_str = exe_path.display().to_string();
-    // Adiciona flag --background para indicar inicio automatico
-    let value = format!("\"{}\" --background", path_str);
-
-    let hkcu = RegKey::predef(HKEY_CURRENT_USER);
-
-    let key = match hkcu.create_subkey(r"Software\Microsoft\Windows\CurrentVersion\Run") {
-        Ok((key, _)) => key,
-        Err(e) => {
-            log_error!("Falha ao criar/abrir chave de registro Run: {e}");
-            return;
-        }
-    };
-
-    if let Err(e) = key.set_value("Raven", &value) {
-        log_error!("Falha ao definir valor de auto-start no registro: {e}");
-        return;
-    }
-
-    log_info!("Auto-start configurado: {value}");
-
-    // Valida que foi salvo corretamente
-    match key.get_value::<String, _>("Raven") {
-        Ok(saved) => {
-            if saved == value {
-                log_info!("Auto-start validado: entrada existe no registro");
-            } else {
-                log_warn!("Auto-start: valor difere. Esperado: {value}, Salvo: {saved}");
-            }
-        }
-        Err(e) => {
-            log_warn!("Auto-start: nao foi possivel validar entrada: {e}");
-        }
-    }
-}
-
-#[cfg(target_os = "windows")]
-fn setup_tray(app: &tauri::AppHandle) -> tauri::Result<()> {
-    let show_item = MenuItemBuilder::with_id("show", "Mostrar").build(app)?;
-    let chat_item = MenuItemBuilder::with_id("chat", "Abrir Chat").build(app)?;
-    let quit_item = MenuItemBuilder::with_id("quit", "Sair").build(app)?;
-    let menu = MenuBuilder::new(app)
-        .items(&[&show_item, &chat_item, &quit_item])
-        .build()?;
-
-    let mut builder = TrayIconBuilder::new()
-        .menu(&menu)
-        .on_menu_event(|tray, event| {
-            match event.id().as_ref() {
-                "show" => {
-                    if let Some(win) = tray.app_handle().get_webview_window("main") {
-                        let _ = win.show();
-                        let _ = win.set_focus();
-                    }
-                    // Reabrir chat se houver sessao ativa
-                    if let Some(chat_runtime) = tray.app_handle().try_state::<ChatRuntime>() {
-                        let sessions = chat_runtime.get_sessions();
-                        if let Some(session) = sessions.first() {
-                            let _ = chat::open_chat_window(tray.app_handle(), &session.ticket_id, session.ticket_ref);
-                        }
-                    }
-                }
-                "chat" => {
-                    // Abrir janela de chat se houver sessao ativa
-                    if let Some(chat_runtime) = tray.app_handle().try_state::<ChatRuntime>() {
-                        let sessions = chat_runtime.get_sessions();
-                        if sessions.len() > 1 {
-                            // Multiplas sessoes - abrir hub
-                            if let Err(e) = chat::open_hub_window(tray.app_handle()) {
-                                log_error!("Falha ao abrir hub de chat: {e}");
-                            }
-                        } else if let Some(session) = sessions.first() {
-                            // Uma sessao - abrir diretamente
-                            if let Err(e) = chat::open_chat_window(tray.app_handle(), &session.ticket_id, session.ticket_ref) {
-                                log_error!("Falha ao abrir janela de chat: {e}");
-                            }
-                        }
-                    }
-                }
-                "quit" => {
-                    tray.app_handle().exit(0);
-                }
-                _ => {}
-            }
-        })
-        .on_tray_icon_event(|tray, event| {
-            if let tauri::tray::TrayIconEvent::DoubleClick { .. } = event {
-                if let Some(win) = tray.app_handle().get_webview_window("main") {
-                    let _ = win.show();
-                    let _ = win.set_focus();
-                }
-                // Reabrir chat se houver sessao ativa
-                if let Some(chat_runtime) = tray.app_handle().try_state::<ChatRuntime>() {
-                    let sessions = chat_runtime.get_sessions();
-                    if let Some(session) = sessions.first() {
-                        let _ = chat::open_chat_window(tray.app_handle(), &session.ticket_id, session.ticket_ref);
-                    }
-                }
-            }
-        });
-
-    if let Some(icon) = app.default_window_icon() {
-        builder = builder.icon(icon.clone());
-    }
-
-    builder = builder.tooltip("Raven");
-
-    builder.build(app)?;
-    Ok(())
-}
-
-#[cfg(target_os = "windows")]
-async fn try_start_background_agent(
-    app: &tauri::AppHandle,
-    agent_runtime: AgentRuntime,
-    chat_runtime: ChatRuntime,
-) -> Result<(), String> {
-    log_info!("Verificando credenciais salvas para iniciar agente...");
-
-    let app_data = app
-        .path()
-        .app_local_data_dir()
-        .map_err(|e| format!("Falha ao obter diretorio de dados: {e}"))?;
-
-    let store_path = app_data.join("machine-agent.json");
-
-    if !store_path.exists() {
-        return Err("Nenhuma configuracao encontrada".to_string());
-    }
-
-    // Ler arquivo JSON diretamente
-    let content = std::fs::read_to_string(&store_path)
-        .map_err(|e| format!("Falha ao ler machine-agent.json: {e}"))?;
-
-    let data: serde_json::Value = serde_json::from_str(&content)
-        .map_err(|e| format!("Falha ao parsear machine-agent.json: {e}"))?;
-
-    let token = data
-        .get("token")
-        .and_then(|v| v.as_str())
-        .filter(|t| !t.is_empty())
-        .ok_or("Token nao encontrado ou vazio")?;
-
-    let config = data.get("config");
-
-    let api_base_url = config
-        .and_then(|c| c.get("apiBaseUrl"))
-        .and_then(|v| v.as_str())
-        .unwrap_or("https://tickets.esdrasrenan.com.br");
-
-    let convex_url = config
-        .and_then(|c| c.get("convexUrl"))
-        .and_then(|v| v.as_str())
-        .unwrap_or(DEFAULT_CONVEX_URL);
-
-    let interval = config
-        .and_then(|c| c.get("heartbeatIntervalSec"))
-        .and_then(|v| v.as_u64())
-        .unwrap_or(300);
-
-    log_info!(
-        "Iniciando agente em background: url={}, interval={}s",
-        api_base_url,
-        interval
-    );
-
-    agent_runtime
-        .start_heartbeat(
-            api_base_url.to_string(),
-            token.to_string(),
-            Some("online".to_string()),
-            Some(interval),
-        )
-        .map_err(|e| format!("Falha ao iniciar heartbeat: {e}"))?;
-
-    // Iniciar sistema de chat (WebSocket + fallback HTTP polling)
-    if let Err(e) =
-        chat_runtime.start_polling(api_base_url.to_string(), convex_url.to_string(), token.to_string(), app.clone())
-    {
-        log_warn!("Falha ao iniciar chat em background: {e}");
-    } else {
-        log_info!("Chat iniciado com sucesso (Convex WebSocket)");
-    }
-
-    log_info!("Agente iniciado com sucesso em background");
-
-    Ok(())
-}
diff --git a/apps/desktop/src-tauri/src/main.rs b/apps/desktop/src-tauri/src/main.rs
deleted file mode 100644
index abafa26..0000000
--- a/apps/desktop/src-tauri/src/main.rs
+++ /dev/null
@@ -1,6 +0,0 @@
-// Prevents additional console window on Windows in release, DO NOT REMOVE!!
-#![cfg_attr(not(debug_assertions), windows_subsystem = "windows")]
-
-fn main() {
-    appsdesktop_lib::run()
-}
diff --git a/apps/desktop/src-tauri/src/rustdesk.rs b/apps/desktop/src-tauri/src/rustdesk.rs
deleted file mode 100644
index 8c6cee4..0000000
--- a/apps/desktop/src-tauri/src/rustdesk.rs
+++ /dev/null
@@ -1,1588 +0,0 @@
-use crate::RustdeskProvisioningResult;
-use chrono::{Local, Utc};
-use once_cell::sync::Lazy;
-use parking_lot::Mutex;
-use reqwest::blocking::Client;
-use serde::Deserialize;
-use serde_json::{Map as JsonMap, Value as JsonValue};
-use sha2::{Digest, Sha256};
-use std::env;
-use std::ffi::OsStr;
-use std::fs::{self, File, OpenOptions};
-use std::io::{self, Write};
-use std::path::{Path, PathBuf};
-use std::process::{Command, Stdio};
-use std::thread;
-use std::time::Duration;
-use thiserror::Error;
-use std::os::windows::process::CommandExt;
-
-const RELEASES_API: &str = "https://api.github.com/repos/rustdesk/rustdesk/releases/latest";
-const USER_AGENT: &str = "RavenDesktop/1.0";
-const SERVER_HOST: &str = "rust.rever.com.br";
-const SERVER_KEY: &str = "0mxocQKmK6GvTZQYKgjrG9tlNkKOqf81gKgqwAmnZuI=";
-const DEFAULT_PASSWORD: &str = "FMQ9MA>e73r.FI<b*34Vmx_8P";
-const SERVICE_NAME: &str = "RustDesk";
-const CACHE_DIR_NAME: &str = "Rever\\RustDeskCache";
-const LOCAL_SERVICE_CONFIG: &str = r"C:\\Windows\\ServiceProfiles\\LocalService\\AppData\\Roaming\\RustDesk\\config";
-const LOCAL_SYSTEM_CONFIG: &str = r"C:\\Windows\\System32\\config\\systemprofile\\AppData\\Roaming\\RustDesk\\config";
-const APP_IDENTIFIER: &str = "br.com.esdrasrenan.sistemadechamados";
-const MACHINE_STORE_FILENAME: &str = "machine-agent.json";
-#[allow(dead_code)]
-const ACL_FLAG_FILENAME: &str = "rustdesk_acl_unlocked.flag";
-#[allow(dead_code)]
-const RUSTDESK_ACL_STORE_KEY: &str = "rustdeskAclUnlockedAt";
-const SECURITY_VERIFICATION_VALUE: &str = "use-permanent-password";
-const SECURITY_APPROVE_MODE_VALUE: &str = "password";
-const RUSTDESK_CONFIG_FILES: [&str; 6] = [
-    "RustDesk.toml",
-    "RustDesk_local.toml",
-    "RustDesk2.toml",
-    "password",
-    "passwd",
-    "passwd.txt",
-];
-const PROPAGATION_FILES: [&str; 3] = [
-    "RustDesk.toml",
-    "RustDesk_local.toml",
-    "RustDesk2.toml",
-];
-const CREATE_NO_WINDOW: u32 = 0x08000000;
-
-static PROVISION_MUTEX: Lazy<Mutex<()>> = Lazy::new(|| Mutex::new(()));
-
-#[derive(Debug, Error)]
-pub enum RustdeskError {
-    #[error("HTTP error: {0}")]
-    Http(#[from] reqwest::Error),
-    #[error("I/O error: {0}")]
-    Io(#[from] io::Error),
-    #[error("Release asset não encontrado para Windows x86_64")]
-    AssetMissing,
-    #[error("Falha ao executar comando {command}: status {status:?}")]
-    CommandFailed { command: String, status: Option<i32> },
-    #[error("Falha ao detectar ID do RustDesk")] 
-    MissingId,
-}
-
-#[derive(Debug, Deserialize)]
-struct ReleaseAsset {
-    name: String,
-    browser_download_url: String,
-}
-
-#[derive(Debug, Deserialize)]
-struct ReleaseResponse {
-    tag_name: String,
-    assets: Vec<ReleaseAsset>,
-}
-
-/// Auxiliar para definir ID customizado baseado no machine_id
-fn define_custom_id_from_machine(exe_path: &Path, machine_id: Option<&str>) -> Option<String> {
-    if let Some(value) = machine_id.and_then(|raw| {
-        let trimmed = raw.trim();
-        if trimmed.is_empty() { None } else { Some(trimmed) }
-    }) {
-        match set_custom_id(exe_path, value) {
-            Ok(custom) => {
-                log_event(format!("ID determinístico definido: {custom}"));
-                Some(custom)
-            }
-            Err(error) => {
-                log_event(format!("Falha ao definir ID determinístico: {error}"));
-                None
-            }
-        }
-    } else {
-        None
-    }
-}
-
-pub fn ensure_rustdesk(
-    config_string: Option<&str>,
-    password_override: Option<&str>,
-    machine_id: Option<&str>,
-) -> Result<RustdeskProvisioningResult, RustdeskError> {
-    let _guard = PROVISION_MUTEX.lock();
-    log_event("Iniciando preparo do RustDesk");
-
-    if let Err(error) = ensure_service_profiles_writable_preflight() {
-        log_event(format!(
-            "Aviso: não foi possível preparar ACL dos perfis do serviço ({error}). Continuando mesmo assim; o serviço pode não aplicar a senha."
-        ));
-    }
-
-    // IMPORTANTE: Ler o ID existente ANTES de qualquer limpeza
-    // Isso preserva o ID quando o Raven é reinstalado mas o RustDesk permanece
-    let preserved_remote_id = read_remote_id_from_profiles();
-    if let Some(ref id) = preserved_remote_id {
-        log_event(format!("ID existente preservado antes da limpeza: {}", id));
-    }
-
-    let exe_path = detect_executable_path();
-    let (installed_version, freshly_installed) = ensure_installed(&exe_path)?;
-    log_event(if freshly_installed {
-        "RustDesk instalado a partir do instalador mais recente"
-    } else {
-        "RustDesk já instalado, usando binário existente"
-    });
-
-    match stop_rustdesk_processes() {
-        Ok(_) => log_event("Instâncias existentes do RustDesk encerradas"),
-        Err(error) => log_event(format!(
-            "Aviso: não foi possível parar completamente o RustDesk antes da reprovisionamento ({error})"
-        )),
-    }
-
-    // So limpa perfis se for instalacao fresca (RustDesk nao existia)
-    // Se ja existia, preservamos o ID para manter consistencia
-    if freshly_installed {
-        match purge_existing_rustdesk_profiles() {
-            Ok(_) => log_event("Configurações antigas do RustDesk limpas (instalação fresca)"),
-            Err(error) => log_event(format!(
-                "Aviso: não foi possível limpar completamente os perfis existentes do RustDesk ({error})"
-            )),
-        }
-    } else {
-        log_event("Mantendo perfis existentes do RustDesk (preservando ID)");
-    }
-
-    if let Some(value) = config_string.and_then(|raw| {
-        let trimmed = raw.trim();
-        if trimmed.is_empty() { None } else { Some(trimmed) }
-    }) {
-        if let Err(error) = run_with_args(&exe_path, &["--config", value]) {
-            log_event(format!("Falha ao aplicar configuração inline: {error}"));
-        } else {
-            log_event("Configuração aplicada via --config");
-        }
-    } else {
-        let config_path = write_config_files()?;
-        log_event(format!(
-            "Arquivo de configuração atualizado em {}",
-            config_path.display()
-        ));
-
-        if let Err(error) = apply_config(&exe_path, &config_path) {
-            log_event(format!("Falha ao aplicar configuração via CLI: {error}"));
-        } else {
-            log_event("Configuração aplicada via CLI");
-        }
-    }
-
-    let password = password_override
-        .map(|value| value.trim().to_string())
-        .filter(|value| !value.is_empty())
-        .unwrap_or_else(|| DEFAULT_PASSWORD.to_string());
-
-    if let Err(error) = set_password(&exe_path, &password) {
-        log_event(format!("Falha ao definir senha padrão: {error}"));
-    } else {
-        log_event("Senha padrão definida com sucesso");
-        log_event("Aplicando senha nos perfis do RustDesk");
-        match ensure_password_files(&password) {
-            Ok(_) => {
-                log_event("Senha e flags de segurança gravadas em todos os perfis do RustDesk");
-                log_password_replication(&password);
-            }
-            Err(error) => log_event(format!("Falha ao persistir senha nos perfis: {error}")),
-        }
-
-        match propagate_password_profile() {
-            Ok(_) => log_event("Perfil base propagado para ProgramData e perfis de serviço"),
-            Err(error) => log_event(format!("Falha ao copiar perfil de senha: {error}")),
-        }
-
-        match replicate_password_artifacts() {
-            Ok(_) => log_event("Artefatos de senha replicados para o serviço do RustDesk"),
-            Err(error) => log_event(format!("Falha ao replicar artefatos de senha: {error}")),
-        }
-
-        if let Err(error) = enforce_security_flags() {
-            log_event(format!("Falha ao reforçar configuração de senha permanente: {error}"));
-        }
-    }
-
-    // Se ja existe um ID preservado E o RustDesk nao foi recem-instalado, usa o ID existente
-    // Isso garante que reinstalar o Raven nao muda o ID do RustDesk
-    let custom_id = if let Some(ref existing_id) = preserved_remote_id {
-        if !freshly_installed {
-            log_event(format!("Reutilizando ID existente do RustDesk: {}", existing_id));
-            Some(existing_id.clone())
-        } else {
-            // Instalacao fresca - define novo ID baseado no machine_id
-            define_custom_id_from_machine(&exe_path, machine_id)
-        }
-    } else {
-        // Sem ID preservado - define novo ID baseado no machine_id
-        define_custom_id_from_machine(&exe_path, machine_id)
-    };
-
-    if let Err(error) = ensure_service_running(&exe_path) {
-        log_event(format!("Falha ao reiniciar serviço do RustDesk: {error}"));
-    } else {
-        log_event("Serviço RustDesk reiniciado/run ativo");
-    }
-
-    let reported_id = match query_id_with_retries(&exe_path, 5) {
-        Ok(value) => value,
-        Err(error) => {
-            log_event(format!("Falha ao obter ID após múltiplas tentativas: {error}"));
-            match read_remote_id_from_profiles().or_else(|| custom_id.clone()) {
-                Some(value) => {
-                    log_event(format!("ID obtido via arquivos de perfil: {value}"));
-                    value
-                }
-                None => return Err(error),
-            }
-        }
-    };
-
-    let mut final_id = reported_id.clone();
-
-    if let Some(expected) = custom_id.as_ref() {
-        if expected != &reported_id {
-            log_event(format!(
-                "ID retornado difere do determinístico ({expected}) -> reaplicando ID determinístico"
-            ));
-
-            let mut enforced = false;
-
-            match set_custom_id(&exe_path, expected) {
-                Ok(_) => match query_id_with_retries(&exe_path, 3) {
-                    Ok(rechecked) => {
-                        if &rechecked == expected {
-                            log_event(format!("ID determinístico aplicado com sucesso: {rechecked}"));
-                            final_id = rechecked;
-                            enforced = true;
-                        } else {
-                            log_event(format!(
-                                "ID ainda difere após reaplicação (esperado {expected}, reportado {rechecked}); usando ID reportado"
-                            ));
-                            final_id = rechecked;
-                        }
-                    }
-                    Err(error) => {
-                        log_event(format!(
-                            "Falha ao consultar ID após reaplicação: {error}; usando ID reportado ({reported_id})"
-                        ));
-                        final_id = reported_id.clone();
-                    }
-                },
-                Err(error) => {
-                    log_event(format!(
-                        "Falha ao reaplicar ID determinístico ({expected}): {error}; usando ID reportado ({reported_id})"
-                    ));
-                    final_id = reported_id.clone();
-                }
-            }
-
-            if !enforced && final_id != *expected {
-                log_event("Aviso: não foi possível aplicar o ID determinístico; manteremos o ID real fornecido pelo serviço");
-            }
-        }
-    }
-
-    ensure_remote_id_files(&final_id);
-
-    let version = query_version(&exe_path).ok().or(installed_version);
-
-    let last_provisioned_at = Utc::now().timestamp_millis();
-    let result = RustdeskProvisioningResult {
-        id: final_id.clone(),
-        password: password.clone(),
-        installed_version: version.clone(),
-        updated: freshly_installed,
-        last_provisioned_at,
-    };
-
-    // Salva os dados do RustDesk diretamente no arquivo machine-agent.json
-    // para evitar conflitos com o Tauri Store do TypeScript
-    let rustdesk_data = serde_json::json!({
-        "id": final_id,
-        "password": password,
-        "installedVersion": version,
-        "updated": freshly_installed,
-        "lastProvisionedAt": last_provisioned_at,
-        "lastSyncedAt": serde_json::Value::Null,
-        "lastError": serde_json::Value::Null
-    });
-    if let Err(error) = upsert_machine_store_value("rustdesk", rustdesk_data) {
-        log_event(format!("Aviso: falha ao salvar dados do RustDesk no store: {error}"));
-    } else {
-        log_event("Dados do RustDesk salvos no machine-agent.json");
-    }
-
-    // Sincroniza com o backend imediatamente apos provisionar
-    // O Rust faz o HTTP direto, sem passar pelo CSP do webview
-    if let Err(error) = sync_remote_access_with_backend(&result) {
-        log_event(format!("Aviso: falha ao sincronizar com backend: {error}"));
-    } else {
-        log_event("Acesso remoto sincronizado com backend");
-        // Atualiza lastSyncedAt no store
-        let synced_data = serde_json::json!({
-            "id": final_id,
-            "password": password,
-            "installedVersion": version,
-            "updated": freshly_installed,
-            "lastProvisionedAt": last_provisioned_at,
-            "lastSyncedAt": Utc::now().timestamp_millis(),
-            "lastError": serde_json::Value::Null
-        });
-        if let Err(e) = upsert_machine_store_value("rustdesk", synced_data) {
-            log_event(format!("Aviso: falha ao atualizar lastSyncedAt: {e}"));
-        } else {
-            log_event("lastSyncedAt atualizado com sucesso");
-        }
-    }
-
-    log_event(format!("Provisionamento concluído. ID final: {final_id}. Versão: {:?}", version));
-
-    Ok(result)
-}
-
-fn detect_executable_path() -> PathBuf {
-    let program_files = env::var("PROGRAMFILES").unwrap_or_else(|_| "C:/Program Files".to_string());
-    Path::new(&program_files).join("RustDesk").join("rustdesk.exe")
-}
-
-fn ensure_installed(exe_path: &Path) -> Result<(Option<String>, bool), RustdeskError> {
-    if exe_path.exists() {
-        return Ok((None, false));
-    }
-
-    let cache_root = PathBuf::from(env::var("PROGRAMDATA").unwrap_or_else(|_| "C:/ProgramData".to_string()))
-        .join(CACHE_DIR_NAME);
-    fs::create_dir_all(&cache_root)?;
-
-    let (installer_path, version_tag) = download_latest_installer(&cache_root)?;
-    run_installer(&installer_path)?;
-    thread::sleep(Duration::from_secs(20));
-
-    Ok((Some(version_tag), true))
-}
-
-fn download_latest_installer(cache_root: &Path) -> Result<(PathBuf, String), RustdeskError> {
-    let client = Client::builder()
-        .user_agent(USER_AGENT)
-        .timeout(Duration::from_secs(60))
-        .build()?;
-    let release: ReleaseResponse = client.get(RELEASES_API).send()?.error_for_status()?.json()?;
-    let asset = release
-        .assets
-        .iter()
-        .find(|a| a.name.ends_with("x86_64.exe"))
-        .ok_or(RustdeskError::AssetMissing)?;
-    let target_path = cache_root.join(&asset.name);
-    if target_path.exists() {
-        return Ok((target_path, release.tag_name));
-    }
-
-    let mut response = client.get(&asset.browser_download_url).send()?.error_for_status()?;
-    let mut output = File::create(&target_path)?;
-    response.copy_to(&mut output)?;
-    Ok((target_path, release.tag_name))
-}
-
-fn run_installer(installer_path: &Path) -> Result<(), RustdeskError> {
-    let status = hidden_command(installer_path)
-        .arg("--silent-install")
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-    if !status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} --silent-install", installer_path.display()),
-            status: status.code(),
-        });
-    }
-    Ok(())
-}
-
-fn write_config_files() -> Result<PathBuf, RustdeskError> {
-    let config_contents = build_config_contents();
-    let main_path = program_data_config_dir().join("RustDesk2.toml");
-    write_file(&main_path, &config_contents)?;
-    log_event(format!(
-        "Config principal gravada em {}",
-        main_path.display()
-    ));
-
-    let _ = ensure_service_profiles_writable_preflight();
-    for service_dir in service_profile_dirs() {
-        let service_profile = service_dir.join("RustDesk2.toml");
-        if let Err(error) = write_file(&service_profile, &config_contents) {
-            log_event(format!(
-                "Falha ao gravar config no perfil do serviço ({}): {error}",
-                service_profile.display()
-            ));
-        }
-    }
-
-    if let Some(appdata_path) = user_appdata_config_path("RustDesk2.toml") {
-        if let Err(error) = write_file(&appdata_path, &config_contents) {
-            log_event(format!(
-                "Falha ao atualizar config no AppData do usuário: {error}"
-            ));
-        }
-    }
-
-    Ok(main_path)
-}
-
-fn write_file(path: &Path, contents: &str) -> Result<(), io::Error> {
-    if let Some(parent) = path.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    let mut file = OpenOptions::new()
-        .create(true)
-        .write(true)
-        .truncate(true)
-        .open(path)?;
-    file.write_all(contents.as_bytes())
-}
-
-fn program_data_config_dir() -> PathBuf {
-    PathBuf::from(env::var("PROGRAMDATA").unwrap_or_else(|_| "C:/ProgramData".to_string()))
-        .join("RustDesk")
-        .join("config")
-}
-
-fn user_appdata_config_dir() -> Option<PathBuf> {
-    env::var("APPDATA")
-        .ok()
-        .map(|value| Path::new(&value).join("RustDesk").join("config"))
-}
-
-fn user_appdata_config_path(filename: &str) -> Option<PathBuf> {
-    user_appdata_config_dir().map(|dir| dir.join(filename))
-}
-
-fn build_config_contents() -> String {
-    format!(
-        r#"[options]
-key = "{key}"
-relay-server = "{host}"
-custom-rendezvous-server = "{host}"
-api-server = "https://{host}"
-verification-method = "{verification}"
-approve-mode = "{approve}"
-"#,
-        host = SERVER_HOST,
-        key = SERVER_KEY,
-        verification = SECURITY_VERIFICATION_VALUE,
-        approve = SECURITY_APPROVE_MODE_VALUE,
-    )
-}
-
-fn apply_config(exe_path: &Path, config_path: &Path) -> Result<(), RustdeskError> {
-    let status = hidden_command(exe_path)
-        .arg("--import-config")
-        .arg(config_path)
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-    if !status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} --import-config {}", exe_path.display(), config_path.display()),
-            status: status.code(),
-        });
-    }
-    Ok(())
-}
-
-fn set_password(exe_path: &Path, secret: &str) -> Result<(), RustdeskError> {
-    run_with_args(exe_path, &["--password", secret])
-}
-
-fn set_custom_id(exe_path: &Path, machine_id: &str) -> Result<String, RustdeskError> {
-    let custom_id = derive_numeric_id(machine_id);
-    run_with_args(exe_path, &["--set-id", &custom_id])?;
-    Ok(custom_id)
-}
-
-fn derive_numeric_id(machine_id: &str) -> String {
-    let mut hasher = Sha256::new();
-    hasher.update(machine_id.as_bytes());
-    let hash = hasher.finalize();
-    let mut bytes = [0u8; 8];
-    bytes.copy_from_slice(&hash[..8]);
-    let value = u64::from_le_bytes(bytes);
-    let num = (value % 900_000_000) + 100_000_000;
-    format!("{:09}", num)
-}
-
-fn ensure_service_running(exe_path: &Path) -> Result<(), RustdeskError> {
-    ensure_service_installed(exe_path)?;
-
-    if let Err(error) = configure_service_startup() {
-        log_event(format!(
-            "Aviso: não foi possível reforçar autostart/recuperação do serviço RustDesk: {error}"
-        ));
-    }
-
-    fn start_sequence() -> Result<(), RustdeskError> {
-        let _ = run_sc(&["stop", SERVICE_NAME]);
-        thread::sleep(Duration::from_secs(2));
-        let _ = run_sc(&["config", SERVICE_NAME, &format!("start= {}", "auto")]);
-        run_sc(&["start", SERVICE_NAME])
-    }
-
-    let _ = match start_sequence() {
-        Ok(_) => Ok(()),
-        Err(RustdeskError::CommandFailed { command: _, status: Some(5), .. }) => {
-            log_event("SC retornou acesso negado; tentando ajustar ACL dos perfis do serviço...");
-            ensure_service_profiles_writable_preflight().map_err(|error| RustdeskError::CommandFailed {
-                command: format!("fix_acl ({error})"),
-                status: Some(5),
-            })?;
-            let _ = run_sc(&["stop", SERVICE_NAME]);
-            let _ = start_sequence();
-            Ok(())
-        }
-        Err(error) => Err(error),
-    };
-
-    remove_rustdesk_autorun_artifacts();
-
-    // Revalida se o serviço realmente subiu; se não, reinstala e tenta novamente.
-    match query_service_state() {
-        Some(state) if state.eq_ignore_ascii_case("running") => Ok(()),
-        _ => {
-            log_event("Serviço RustDesk não está em execução após tentativa de start; reaplicando --install-service e start");
-            let _ = run_with_args(exe_path, &["--install-service"]);
-            let _ = run_sc(&["config", SERVICE_NAME, &format!("start= {}", "auto")]);
-            if let Err(error) = start_sequence() {
-                log_event(format!(
-                    "Falha ao subir o serviço RustDesk mesmo após reinstalação: {error}"
-                ));
-            }
-            Ok(())
-        }
-    }
-}
-
-fn configure_service_startup() -> Result<(), RustdeskError> {
-    let start_arg = format!("start= {}", "auto");
-    run_sc(&["config", SERVICE_NAME, &start_arg])?;
-
-    let reset_arg = format!("reset= {}", "86400");
-    let actions_arg = "actions= restart/5000/restart/5000/restart/5000";
-    let failure_actions_applied = run_sc(&["failure", SERVICE_NAME, &reset_arg, actions_arg]).is_ok();
-    let _ = run_sc(&["failureflag", SERVICE_NAME, "1"]);
-
-    if failure_actions_applied {
-        log_event("Serviço RustDesk configurado para reiniciar automaticamente em caso de falha");
-    } else {
-        log_event("Aviso: não foi possível configurar recuperação automática do serviço RustDesk");
-    }
-
-    Ok(())
-}
-
-fn query_service_state() -> Option<String> {
-    let output = hidden_command("sc")
-        .args(["query", SERVICE_NAME])
-        .output()
-        .ok()?;
-    if !output.status.success() {
-        return None;
-    }
-    let stdout = String::from_utf8_lossy(&output.stdout);
-    for line in stdout.lines() {
-        if let Some(pos) = line.find("STATE") {
-            // Example: "        STATE              : 4  RUNNING"
-            let state = line[pos..].to_string();
-            if state.to_lowercase().contains("running") {
-                return Some("running".to_string());
-            }
-            if state.to_lowercase().contains("stopped") {
-                return Some("stopped".to_string());
-            }
-        }
-    }
-    None
-}
-
-fn remove_rustdesk_autorun_artifacts() {
-    // Remove atalhos de inicialização automática para evitar abrir GUI a cada boot/login.
-    let mut startup_paths: Vec<PathBuf> = Vec::new();
-    if let Ok(appdata) = env::var("APPDATA") {
-        startup_paths.push(
-            Path::new(&appdata)
-                .join("Microsoft")
-                .join("Windows")
-                .join("Start Menu")
-                .join("Programs")
-                .join("Startup")
-                .join("RustDesk.lnk"),
-        );
-    }
-    startup_paths.push(
-        Path::new("C:\\ProgramData")
-            .join("Microsoft")
-            .join("Windows")
-            .join("Start Menu")
-            .join("Programs")
-            .join("Startup")
-            .join("RustDesk.lnk"),
-    );
-
-    for path in startup_paths {
-        if path.exists() {
-            match fs::remove_file(&path) {
-                Ok(_) => log_event(format!("Atalho de inicialização do RustDesk removido: {}", path.display())),
-                Err(error) => log_event(format!(
-                    "Falha ao remover atalho de inicialização do RustDesk ({}): {}",
-                    path.display(),
-                    error
-                )),
-            }
-        }
-    }
-
-    for hive in ["HKCU", "HKLM"] {
-        let reg_path = format!(r"{}\\Software\\Microsoft\\Windows\\CurrentVersion\\Run", hive);
-        let status = hidden_command("reg")
-            .args(["delete", &reg_path, "/v", "RustDesk", "/f"])
-            .stdout(Stdio::null())
-            .stderr(Stdio::null())
-            .status();
-        if let Ok(code) = status {
-            if code.success() {
-                log_event(format!("Entrada de auto-run RustDesk removida de {}", reg_path));
-            }
-        }
-    }
-}
-
-fn stop_rustdesk_processes() -> Result<(), RustdeskError> {
-    if let Err(error) = try_stop_service() {
-        log_event(format!(
-            "Não foi possível parar o serviço RustDesk antes da sincronização: {error}"
-        ));
-    }
-
-    let status = hidden_command("taskkill")
-        .args(["/F", "/T", "/IM", "rustdesk.exe"])
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-
-    if status.success() || matches!(status.code(), Some(128)) {
-        Ok(())
-    } else {
-        Err(RustdeskError::CommandFailed {
-            command: "taskkill /F /T /IM rustdesk.exe".into(),
-            status: status.code(),
-        })
-    }
-}
-
-fn try_stop_service() -> Result<(), RustdeskError> {
-    match run_sc(&["stop", SERVICE_NAME]) {
-        Ok(_) => {
-            thread::sleep(Duration::from_secs(2));
-            Ok(())
-        }
-        Err(RustdeskError::CommandFailed { status: Some(code), .. }) if code == 1060 || code == 1062 => Ok(()),
-        Err(RustdeskError::CommandFailed { status: Some(5), .. }) => {
-            stop_service_elevated().map_err(|error| RustdeskError::CommandFailed {
-                command: format!("stop_service_elevated ({error})"),
-                status: Some(5),
-            })
-        }
-        Err(error) => Err(error),
-    }
-}
-
-fn run_sc(args: &[&str]) -> Result<(), RustdeskError> {
-    let status = hidden_command("sc")
-        .args(args)
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-    if !status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("sc {}", args.join(" ")),
-            status: status.code(),
-        });
-    }
-    Ok(())
-}
-
-fn ensure_service_installed(exe_path: &Path) -> Result<(), RustdeskError> {
-    if run_sc(&["query", SERVICE_NAME]).is_ok() {
-        return Ok(());
-    }
-
-    log_event("Serviço RustDesk não encontrado; instalando via CLI");
-    run_with_args(exe_path, &["--install-service"])?;
-    Ok(())
-}
-
-fn query_id_with_retries(exe_path: &Path, attempts: usize) -> Result<String, RustdeskError> {
-    let mut last_error: Option<RustdeskError> = None;
-    for attempt in 0..attempts {
-        match query_id(exe_path) {
-            Ok(value) if !value.trim().is_empty() => return Ok(value),
-            Ok(_) => {
-                last_error = Some(RustdeskError::MissingId);
-            }
-            Err(error) => {
-                last_error = Some(error);
-            }
-        }
-        if attempt + 1 < attempts {
-            thread::sleep(Duration::from_millis(800));
-        }
-    }
-    Err(last_error.unwrap_or(RustdeskError::MissingId))
-}
-
-fn query_id(exe_path: &Path) -> Result<String, RustdeskError> {
-    let output = hidden_command(exe_path)
-        .arg("--get-id")
-        .output()?;
-    if !output.status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} --get-id", exe_path.display()),
-            status: output.status.code(),
-        });
-    }
-    let stdout = String::from_utf8_lossy(&output.stdout).trim().to_string();
-    if stdout.is_empty() {
-        return Err(RustdeskError::MissingId);
-    }
-    Ok(stdout)
-}
-
-fn query_version(exe_path: &Path) -> Result<String, RustdeskError> {
-    let output = hidden_command(exe_path)
-        .arg("--version")
-        .output()?;
-    if !output.status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} --version", exe_path.display()),
-            status: output.status.code(),
-        });
-    }
-    Ok(String::from_utf8_lossy(&output.stdout).trim().to_string())
-}
-
-fn ensure_remote_id_files(id: &str) {
-    for dir in remote_id_directories() {
-        let path = dir.join("RustDesk_local.toml");
-        match write_remote_id_value(&path, id) {
-            Ok(_) => log_event(format!(
-                "remote_id atualizado para {} em {}",
-                id,
-                path.display()
-            )),
-            Err(error) => log_event(format!(
-                "Falha ao atualizar remote_id em {}: {error}",
-                path.display()
-            )),
-        }
-    }
-}
-
-fn remote_id_directories() -> Vec<PathBuf> {
-    let mut dirs = Vec::new();
-    dirs.push(program_data_config_dir());
-    for profile in service_profile_dirs() {
-        dirs.push(profile);
-    }
-    if let Some(appdir) = user_appdata_config_dir() {
-        dirs.push(appdir);
-    }
-    dirs
-}
-
-fn service_profile_dirs() -> Vec<PathBuf> {
-    vec![
-        PathBuf::from(LOCAL_SERVICE_CONFIG),
-        PathBuf::from(LOCAL_SYSTEM_CONFIG),
-    ]
-}
-
-fn propagation_destinations() -> Vec<PathBuf> {
-    let mut dirs = Vec::new();
-    dirs.push(program_data_config_dir());
-    dirs.extend(service_profile_dirs());
-    dirs
-}
-
-fn ensure_password_files(secret: &str) -> Result<(), String> {
-    let mut errors = Vec::new();
-
-    for dir in remote_id_directories() {
-        let password_path = dir.join("RustDesk.toml");
-        if let Err(error) = write_toml_kv(&password_path, "password", secret) {
-            errors.push(format!("{} -> {}", password_path.display(), error));
-        } else {
-            log_event(format!(
-                "Senha escrita via fallback em {}",
-                password_path.display()
-            ));
-        }
-
-        let local_path = dir.join("RustDesk_local.toml");
-        if let Err(error) = write_toml_kv(&local_path, "verification-method", SECURITY_VERIFICATION_VALUE) {
-            log_event(format!(
-                "Falha ao ajustar verification-method em {}: {error}",
-                local_path.display()
-            ));
-        } else {
-            log_event(format!(
-                "verification-method atualizado para {} em {}",
-                SECURITY_VERIFICATION_VALUE,
-                local_path.display()
-            ));
-        }
-
-        let rustdesk2_path = dir.join("RustDesk2.toml");
-        if let Err(error) = enforce_security_in_rustdesk2(&rustdesk2_path) {
-            log_event(format!(
-                "Falha ao ajustar flags no RustDesk2.toml em {}: {error}",
-                rustdesk2_path.display()
-            ));
-        }
-
-        if let Err(error) = write_toml_kv(&local_path, "approve-mode", SECURITY_APPROVE_MODE_VALUE) {
-            log_event(format!(
-                "Falha ao ajustar approve-mode em {}: {error}",
-                local_path.display()
-            ));
-        } else {
-            log_event(format!(
-                "approve-mode atualizado para {} em {}",
-                SECURITY_APPROVE_MODE_VALUE,
-                local_path.display()
-            ));
-        }
-    }
-
-    if errors.is_empty() {
-        Ok(())
-    } else {
-        Err(errors.join(" | "))
-    }
-}
-
-fn enforce_security_flags() -> Result<(), String> {
-    let mut errors = Vec::new();
-    for dir in remote_id_directories() {
-        let local_path = dir.join("RustDesk_local.toml");
-        if let Err(error) = write_toml_kv(&local_path, "verification-method", SECURITY_VERIFICATION_VALUE) {
-            errors.push(format!("{} -> {}", local_path.display(), error));
-        } else {
-            log_event(format!(
-                "verification-method atualizado para {} em {}",
-                SECURITY_VERIFICATION_VALUE,
-                local_path.display()
-            ));
-        }
-
-        if let Err(error) = write_toml_kv(&local_path, "approve-mode", SECURITY_APPROVE_MODE_VALUE) {
-            errors.push(format!("{} -> {}", local_path.display(), error));
-        } else {
-            log_event(format!(
-                "approve-mode atualizado para {} em {}",
-                SECURITY_APPROVE_MODE_VALUE,
-                local_path.display()
-            ));
-        }
-    }
-
-    if errors.is_empty() {
-        Ok(())
-    } else {
-        Err(errors.join(" | "))
-    }
-}
-
-fn enforce_security_in_rustdesk2(path: &Path) -> io::Result<()> {
-    write_toml_kv(path, "verification-method", SECURITY_VERIFICATION_VALUE)?;
-    write_toml_kv(path, "approve-mode", SECURITY_APPROVE_MODE_VALUE)?;
-    Ok(())
-}
-
-fn propagate_password_profile() -> io::Result<bool> {
-    let Some(src_dir) = user_appdata_config_dir() else {
-        log_event("AppData do usuário não disponível para copiar RustDesk.toml (propagação ignorada)");
-        return Ok(false);
-    };
-
-    let mut propagated = false;
-
-    for filename in PROPAGATION_FILES {
-        let src_path = src_dir.join(filename);
-        if !src_path.exists() {
-            continue;
-        }
-        log_event(format!(
-            "Copiando {} para ProgramData/serviços",
-            src_path.display()
-        ));
-
-        for dest_root in propagation_destinations() {
-            let target_path = dest_root.join(filename);
-            copy_overwrite(&src_path, &target_path)?;
-            log_event(format!(
-                "{} propagado para {}",
-                filename,
-                target_path.display()
-            ));
-            propagated = true;
-        }
-    }
-
-    if !propagated {
-        log_event("Nenhum arquivo de perfil encontrado para propagação; aplicando fallback");
-    }
-
-    Ok(propagated)
-}
-
-fn replicate_password_artifacts() -> io::Result<()> {
-    let Some(src) = user_appdata_config_dir() else {
-        return Ok(());
-    };
-    let destinations = propagation_destinations();
-    let candidates = ["password", "passwd", "passwd.txt"];
-
-    for dest in destinations {
-        fs::create_dir_all(&dest)?;
-        for name in candidates {
-            let source_path = src.join(name);
-            if !source_path.exists() {
-                continue;
-            }
-            let metadata = match fs::metadata(&source_path) {
-                Ok(data) => data,
-                Err(_) => continue,
-            };
-            if !metadata.is_file() || metadata.len() == 0 {
-                continue;
-            }
-
-            let target_path = dest.join(name);
-            copy_overwrite(&source_path, &target_path)?;
-            log_event(format!(
-                "Artefato de senha {name} replicado para {}",
-                target_path.display()
-            ));
-        }
-    }
-
-    Ok(())
-}
-
-fn purge_existing_rustdesk_profiles() -> Result<(), String> {
-    let mut errors = Vec::new();
-
-    for dir in remote_id_directories() {
-        match purge_config_dir(&dir) {
-            Ok(true) => {
-                log_event(format!(
-                    "Perfis antigos removidos em {}",
-                    dir.display()
-                ));
-            }
-            Ok(false) => {}
-            Err(error) => errors.push(format!("{} -> {error}", dir.display())),
-        }
-    }
-
-    if errors.is_empty() {
-        Ok(())
-    } else {
-        Err(errors.join(" | "))
-    }
-}
-
-fn purge_config_dir(dir: &Path) -> Result<bool, io::Error> {
-    if !dir.exists() {
-        return Ok(false);
-    }
-
-    let mut removed = false;
-    fs::create_dir_all(dir)?;
-
-    for name in RUSTDESK_CONFIG_FILES {
-        let path = dir.join(name);
-        if path.is_dir() {
-            fs::remove_dir_all(&path)?;
-            removed = true;
-            continue;
-        }
-        if path.exists() {
-            fs::remove_file(&path)?;
-            removed = true;
-        }
-    }
-
-    Ok(removed)
-}
-
-#[allow(dead_code)]
-fn run_powershell_elevated(script: &str) -> Result<(), String> {
-    let temp_dir = env::temp_dir();
-    let payload = temp_dir.join("raven_payload.ps1");
-    fs::write(&payload, script).map_err(|error| format!("write payload: {error}"))?;
-
-    let launcher = temp_dir.join("raven_launcher.ps1");
-    let launcher_body = format!(
-        r#"
-$ErrorActionPreference='Stop'
-$psi = New-Object System.Diagnostics.ProcessStartInfo
-$psi.FileName  = 'powershell.exe'
-$psi.Arguments = '-NoProfile -ExecutionPolicy Bypass -File "{payload}"'
-$psi.Verb      = 'runas'
-$psi.WindowStyle = 'Hidden'
-$process = [System.Diagnostics.Process]::Start($psi)
-$process.WaitForExit()
-exit $process.ExitCode
-"#,
-        payload = payload.display()
-    );
-    fs::write(&launcher, launcher_body).map_err(|error| format!("write launcher: {error}"))?;
-
-    let status = Command::new("powershell")
-        .creation_flags(CREATE_NO_WINDOW)
-        .args([
-            "-NoProfile",
-            "-ExecutionPolicy",
-            "Bypass",
-            "-File",
-            &launcher.to_string_lossy(),
-        ])
-        .status()
-        .map_err(|error| format!("spawn ps: {error}"))?;
-
-    let _ = fs::remove_file(&launcher);
-    let _ = fs::remove_file(&payload);
-
-    if let Some(code) = status.code() {
-        if code == 0 || code == 1 {
-            return Ok(());
-        }
-    } else if status.success() {
-        return Ok(());
-    }
-    Err(format!("elevated ps exit {:?}", status.code()))
-}
-
-#[allow(dead_code)]
-fn fix_profile_acl(target: &Path) -> Result<(), String> {
-    let target_str = target.display().to_string();
-    let transcript = env::temp_dir().join("raven_acl_ps.log");
-    let log_str = transcript.display().to_string();
-    let script = format!(
-        r#"
-$ErrorActionPreference='Stop'
-Start-Transcript -Path '{log}' -Force
-try {{
-  if (-not (Test-Path '{target}')) {{ New-Item -ItemType Directory -Force -Path '{target}' | Out-Null }}
-
-  & takeown /F '{target}' /R /D Y
-  $takeCode = $LASTEXITCODE
-
-  & icacls '{target}' /grant '*S-1-5-32-544:(OI)(CI)F' '*S-1-5-19:(OI)(CI)F' '*S-1-5-32-545:(OI)(CI)M' /T /C /Q
-  $icaCode = $LASTEXITCODE
-
-  if (($takeCode -eq 0) -and ($icaCode -in 0,1)) {{ exit 0 }}
-  if ($icaCode -ne 0) {{ exit $icaCode }}
-  exit $takeCode
-}} catch {{
-  Write-Host ("exception: " + ($_.Exception.Message))
-  exit 1
-}} finally {{
-  try {{ Stop-Transcript | Out-Null }} catch {{ }}
-}}
-"#,
-        target = target_str,
-        log = log_str
-    );
-
-    let result = run_powershell_elevated(&script);
-    if result.is_err() {
-        if let Ok(content) = fs::read_to_string(&transcript) {
-            log_event(format!(
-                "ACL transcript para {}:\n{}",
-                target.display(), content
-            ));
-        }
-    }
-    let _ = fs::remove_file(&transcript);
-    result
-}
-
-fn ensure_service_profiles_writable_preflight() -> Result<(), String> {
-    // Verificamos se os diretorios de perfil sao graváveis
-    // Se nao forem, apenas logamos aviso - o Raven Service deve lidar com isso
-    // Nao usamos elevacao para evitar UAC adicional
-    let mut blocked_dirs = Vec::new();
-    for dir in service_profile_dirs() {
-        if !can_write_dir(&dir) {
-            blocked_dirs.push(dir);
-        }
-    }
-
-    if blocked_dirs.is_empty() {
-        return Ok(());
-    }
-
-    // Apenas logamos aviso - o serviço RavenService deve lidar com permissões
-    log_event(format!(
-        "Aviso: alguns perfis de serviço não são graváveis: {:?}. O Raven Service deve configurar permissões.",
-        blocked_dirs.iter().map(|d| d.display().to_string()).collect::<Vec<_>>()
-    ));
-
-    // Retornamos Ok para não bloquear o fluxo
-    // O Raven Service, rodando como LocalSystem, pode gravar nesses diretórios
-    Ok(())
-}
-
-fn stop_service_elevated() -> Result<(), String> {
-    // Tentamos parar o serviço RustDesk sem elevação
-    // Se falhar, apenas logamos aviso - o Raven Service pode lidar com isso
-    // Não usamos elevação para evitar UAC adicional
-    let output = Command::new("sc")
-        .args(["stop", "RustDesk"])
-        .output();
-
-    match output {
-        Ok(result) => {
-            if result.status.success() {
-                // Aguarda um pouco para o serviço parar
-                std::thread::sleep(std::time::Duration::from_secs(2));
-                Ok(())
-            } else {
-                let stderr = String::from_utf8_lossy(&result.stderr);
-                log_event(format!(
-                    "Aviso: não foi possível parar o serviço RustDesk sem elevação: {}",
-                    stderr.trim()
-                ));
-                // Retornamos Ok para não bloquear - o serviço pode estar já parado
-                Ok(())
-            }
-        }
-        Err(e) => {
-            log_event(format!("Aviso: falha ao executar sc stop RustDesk: {e}"));
-            Ok(())
-        }
-    }
-}
-
-fn can_write_dir(dir: &Path) -> bool {
-    if fs::create_dir_all(dir).is_err() {
-        return false;
-    }
-    let probe = dir.join(".raven_acl_probe");
-    match OpenOptions::new()
-        .create(true)
-        .write(true)
-        .truncate(true)
-        .open(&probe)
-    {
-        Ok(mut file) => {
-            if file.write_all(b"ok").is_err() {
-                let _ = fs::remove_file(&probe);
-                return false;
-            }
-            let _ = fs::remove_file(&probe);
-            true
-        }
-        Err(_) => false,
-    }
-}
-
-fn write_remote_id_value(path: &Path, id: &str) -> io::Result<()> {
-    if let Some(parent) = path.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    let replacement = format!("remote_id = '{}'\n", id);
-    if let Ok(existing) = fs::read_to_string(path) {
-        let mut replaced = false;
-        let mut buffer = String::with_capacity(existing.len() + replacement.len());
-        for line in existing.lines() {
-            if line.trim_start().starts_with("remote_id") {
-                buffer.push_str(&replacement);
-                replaced = true;
-            } else {
-                buffer.push_str(line);
-                buffer.push('\n');
-            }
-        }
-        if !replaced {
-            buffer.push_str(&replacement);
-        }
-        let mut file = OpenOptions::new()
-            .create(true)
-            .write(true)
-            .truncate(true)
-            .open(path)?;
-        file.write_all(buffer.as_bytes())
-    } else {
-        let mut file = OpenOptions::new()
-            .create(true)
-            .write(true)
-            .truncate(true)
-            .open(path)?;
-        file.write_all(replacement.as_bytes())
-    }
-}
-
-fn write_toml_kv(path: &Path, key: &str, value: &str) -> io::Result<()> {
-    if let Some(parent) = path.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    if path.is_dir() {
-        fs::remove_dir_all(path)?;
-    }
-    let sanitized = value.replace('\\', "\\\\").replace('"', "\\\"");
-    let replacement = format!("{key} = \"{sanitized}\"\n");
-    let existing = fs::read_to_string(path).unwrap_or_default();
-    let mut replaced = false;
-    let mut buffer = String::with_capacity(existing.len() + replacement.len());
-    for line in existing.lines() {
-        let trimmed = line.trim_start();
-        if trimmed.starts_with(&format!("{key} ")) || trimmed.starts_with(&format!("{key}=")) {
-            buffer.push_str(&replacement);
-            replaced = true;
-        } else {
-            buffer.push_str(line);
-            buffer.push('\n');
-        }
-    }
-    if !replaced {
-        buffer.push_str(&replacement);
-    }
-    let mut file = OpenOptions::new()
-        .create(true)
-        .write(true)
-        .truncate(true)
-        .open(path)?;
-    file.write_all(buffer.as_bytes())
-}
-
-fn read_remote_id_from_profiles() -> Option<String> {
-    for dir in remote_id_directories() {
-        for candidate in [dir.join("RustDesk_local.toml"), dir.join("RustDesk.toml")] {
-            if let Some(id) = read_remote_id_file(&candidate) {
-                if !id.is_empty() {
-                    return Some(id);
-                }
-            }
-        }
-    }
-    None
-}
-
-fn read_remote_id_file(path: &Path) -> Option<String> {
-    let content = fs::read_to_string(path).ok()?;
-    for line in content.lines() {
-        if let Some(value) = parse_assignment(line, "remote_id") {
-            return Some(value);
-        }
-    }
-    None
-}
-
-fn parse_assignment(line: &str, key: &str) -> Option<String> {
-    let trimmed = line.trim();
-    if !trimmed.starts_with(key) {
-        return None;
-    }
-    let (_, rhs) = trimmed.split_once('=')?;
-    let value = rhs.trim().trim_matches(|c| c == '\'' || c == '"');
-    if value.is_empty() {
-        None
-    } else {
-        Some(value.to_string())
-    }
-}
-
-fn run_with_args(exe_path: &Path, args: &[&str]) -> Result<(), RustdeskError> {
-    let status = hidden_command(exe_path)
-        .args(args)
-        .stdout(Stdio::null())
-        .stderr(Stdio::null())
-        .status()?;
-    if !status.success() {
-        return Err(RustdeskError::CommandFailed {
-            command: format!("{} {}", exe_path.display(), args.join(" ")),
-            status: status.code(),
-        });
-    }
-    Ok(())
-}
-
-fn log_password_replication(secret: &str) {
-    for dir in remote_id_directories() {
-        let primary = dir.join("RustDesk.toml");
-        log_password_match(&primary, secret);
-
-        let local_path = dir.join("RustDesk_local.toml");
-        log_password_match(&local_path, secret);
-    }
-}
-
-fn log_password_match(path: &Path, secret: &str) {
-    match read_password_from_file(path) {
-        Some(value) if value == secret => {
-            log_event(format!(
-                "Senha confirmada em {} ({})",
-                path.display(),
-                mask_secret(&value)
-            ));
-        }
-        Some(value) => {
-            log_event(format!(
-                "Aviso: senha divergente ({}) em {}",
-                mask_secret(&value),
-                path.display()
-            ));
-        }
-        None => {
-            log_event(format!(
-                "Aviso: chave 'password' não encontrada em {}",
-                path.display()
-            ));
-        }
-    }
-}
-
-fn read_password_from_file(path: &Path) -> Option<String> {
-    let content = fs::read_to_string(path).ok()?;
-    for line in content.lines() {
-        if let Some(value) = parse_assignment(line, "password") {
-            return Some(value);
-        }
-    }
-    None
-}
-
-fn mask_secret(secret: &str) -> String {
-    if secret.is_empty() {
-        return "<vazio>".to_string();
-    }
-    let chars: Vec<char> = secret.chars().collect();
-    if chars.len() <= 4 {
-        return "*".repeat(chars.len());
-    }
-    let prefix: String = chars.iter().take(2).copied().collect();
-    let suffix: String = chars
-        .iter()
-        .rev()
-        .take(2)
-        .copied()
-        .collect::<Vec<char>>()
-        .into_iter()
-        .rev()
-        .collect();
-    format!("{}***{}", prefix, suffix)
-}
-
-fn hidden_command(program: impl AsRef<OsStr>) -> Command {
-    let mut cmd = Command::new(program);
-    cmd.creation_flags(CREATE_NO_WINDOW);
-    cmd
-}
-
-fn copy_overwrite(src: &Path, dst: &Path) -> io::Result<()> {
-    if let Some(parent) = dst.parent() {
-        fs::create_dir_all(parent)?;
-    }
-    if dst.is_dir() {
-        fs::remove_dir_all(dst)?;
-    } else if dst.exists() {
-        fs::remove_file(dst)?;
-    }
-    fs::copy(src, dst)?;
-    Ok(())
-}
-
-fn log_event(message: impl AsRef<str>) {
-    if let Some(dir) = logs_directory() {
-        if let Err(error) = append_log(dir, message.as_ref()) {
-            eprintln!("[rustdesk][log] Falha ao registrar log: {error}");
-        }
-    }
-}
-
-fn logs_directory() -> Option<PathBuf> {
-    let base = env::var("LOCALAPPDATA").ok()?;
-    Some(
-        Path::new(&base)
-            .join("br.com.esdrasrenan.sistemadechamados")
-            .join("logs"),
-    )
-}
-
-fn append_log(dir: PathBuf, message: &str) -> io::Result<()> {
-    fs::create_dir_all(&dir)?;
-    let log_path = dir.join("rustdesk.log");
-    let mut file = OpenOptions::new()
-        .create(true)
-        .append(true)
-        .open(log_path)?;
-    let timestamp = Local::now().format("%Y-%m-%d %H:%M:%S");
-    writeln!(file, "[{timestamp}] {message}")?;
-    Ok(())
-}
-
-fn raven_appdata_root() -> Option<PathBuf> {
-    env::var("LOCALAPPDATA")
-        .ok()
-        .map(|value| Path::new(&value).join(APP_IDENTIFIER))
-}
-
-fn machine_store_path() -> Option<PathBuf> {
-    raven_appdata_root().map(|dir| dir.join(MACHINE_STORE_FILENAME))
-}
-
-fn read_machine_store_object() -> Option<JsonMap<String, JsonValue>> {
-    let path = machine_store_path()?;
-    let contents = fs::read_to_string(path).ok()?;
-    let value: JsonValue = serde_json::from_str(&contents).ok()?;
-    value.as_object().cloned()
-}
-
-fn write_machine_store_object(map: JsonMap<String, JsonValue>) -> Result<(), String> {
-    let path = machine_store_path().ok_or_else(|| "LOCALAPPDATA não disponível".to_string())?;
-    if let Some(parent) = path.parent() {
-        fs::create_dir_all(parent).map_err(|error| format!("mkdir AppData: {error}"))?;
-    }
-    let serialized = serde_json::to_vec_pretty(&JsonValue::Object(map))
-        .map_err(|error| format!("serialize machine-agent: {error}"))?;
-    fs::write(&path, serialized).map_err(|error| format!("write machine-agent: {error}"))?;
-    Ok(())
-}
-
-fn upsert_machine_store_value(key: &str, value: JsonValue) -> Result<(), String> {
-    let mut map = read_machine_store_object().unwrap_or_default();
-    map.insert(key.to_string(), value);
-    write_machine_store_object(map)
-}
-
-#[allow(dead_code)]
-fn machine_store_key_exists(key: &str) -> bool {
-    read_machine_store_object()
-        .map(|map| map.contains_key(key))
-        .unwrap_or(false)
-}
-
-#[allow(dead_code)]
-fn acl_flag_file_path() -> Option<PathBuf> {
-    raven_appdata_root().map(|dir| dir.join(ACL_FLAG_FILENAME))
-}
-
-#[allow(dead_code)]
-fn has_acl_unlock_flag() -> bool {
-    if let Some(flag) = acl_flag_file_path() {
-        if flag.exists() {
-            return true;
-        }
-    }
-    machine_store_key_exists(RUSTDESK_ACL_STORE_KEY)
-}
-
-#[allow(dead_code)]
-fn mark_acl_unlock_flag() {
-    let timestamp = Utc::now().timestamp_millis();
-    if let Some(flag_path) = acl_flag_file_path() {
-        if let Some(parent) = flag_path.parent() {
-            let _ = fs::create_dir_all(parent);
-        }
-        if let Err(error) = fs::write(&flag_path, timestamp.to_string()) {
-            log_event(format!(
-                "Falha ao gravar flag de ACL em {}: {error}",
-                flag_path.display()
-            ));
-        }
-    }
-
-    if let Err(error) = upsert_machine_store_value(RUSTDESK_ACL_STORE_KEY, JsonValue::from(timestamp)) {
-        log_event(format!(
-            "Falha ao registrar flag de ACL no machine-agent: {error}"
-        ));
-    }
-}
-
-fn get_machine_store_path() -> Result<PathBuf, RustdeskError> {
-    let base = env::var("LOCALAPPDATA")
-        .map_err(|_| RustdeskError::MissingId)?;
-    Ok(Path::new(&base)
-        .join(APP_IDENTIFIER)
-        .join(MACHINE_STORE_FILENAME))
-}
-
-fn sync_remote_access_with_backend(result: &crate::RustdeskProvisioningResult) -> Result<(), RustdeskError> {
-    log_event("Iniciando sincronizacao com backend...");
-
-    // Le token e config do store
-    let store_path = get_machine_store_path()?;
-    let store_content = fs::read_to_string(&store_path)
-        .map_err(RustdeskError::Io)?;
-    let store: serde_json::Value = serde_json::from_str(&store_content)
-        .map_err(|_| RustdeskError::MissingId)?;
-
-    let token = store.get("token")
-        .and_then(|v| v.as_str())
-        .ok_or(RustdeskError::MissingId)?;
-
-    let config = store.get("config")
-        .ok_or(RustdeskError::MissingId)?;
-
-    let machine_id = config.get("machineId")
-        .and_then(|v| v.as_str())
-        .ok_or(RustdeskError::MissingId)?;
-
-    let api_base_url = config.get("apiBaseUrl")
-        .and_then(|v| v.as_str())
-        .unwrap_or("https://tickets.esdrasrenan.com.br");
-
-    log_event(format!("Sincronizando com backend: {} (machineId: {})", api_base_url, machine_id));
-
-    // Monta payload conforme schema esperado pelo backend
-    // Schema: { machineToken, provider, identifier, password?, url?, username?, notes? }
-    let payload = serde_json::json!({
-        "machineToken": token,
-        "provider": "RustDesk",
-        "identifier": result.id,
-        "password": result.password,
-        "notes": format!("Versao: {}. Provisionado em: {}",
-            result.installed_version.as_deref().unwrap_or("desconhecida"),
-            result.last_provisioned_at)
-    });
-
-    // Faz POST para /api/machines/remote-access
-    let client = Client::builder()
-        .user_agent(USER_AGENT)
-        .timeout(Duration::from_secs(30))
-        .build()?;
-
-    let url = format!("{}/api/machines/remote-access", api_base_url);
-    let response = client.post(&url)
-        .header("Content-Type", "application/json")
-        .header("Idempotency-Key", format!("{}:RustDesk:{}", machine_id, result.id))
-        .body(payload.to_string())
-        .send()?;
-
-    if response.status().is_success() {
-        log_event(format!("Sync com backend OK: status {}", response.status()));
-        Ok(())
-    } else {
-        let status = response.status();
-        let body = response.text().unwrap_or_default();
-        let body_preview = if body.len() > 200 { &body[..200] } else { &body };
-        log_event(format!("Sync com backend falhou: {} - {}", status, body_preview));
-        Err(RustdeskError::CommandFailed {
-            command: "sync_remote_access".to_string(),
-            status: Some(status.as_u16() as i32)
-        })
-    }
-}
diff --git a/apps/desktop/src-tauri/src/service_client.rs b/apps/desktop/src-tauri/src/service_client.rs
deleted file mode 100644
index f2af2ed..0000000
--- a/apps/desktop/src-tauri/src/service_client.rs
+++ /dev/null
@@ -1,244 +0,0 @@
-//! Cliente IPC para comunicacao com o Raven Service
-//!
-//! Este modulo permite que o app Tauri se comunique com o Raven Service
-//! via Named Pipes para executar operacoes privilegiadas.
-
-#![allow(dead_code)]
-
-use serde::{Deserialize, Serialize};
-use std::io::{BufRead, BufReader, Write};
-use std::time::Duration;
-use thiserror::Error;
-
-const PIPE_NAME: &str = r"\\.\pipe\RavenService";
-
-#[derive(Debug, Error)]
-pub enum ServiceClientError {
-    #[error("Servico nao disponivel: {0}")]
-    ServiceUnavailable(String),
-
-    #[error("Erro de comunicacao: {0}")]
-    CommunicationError(String),
-
-    #[error("Erro de serializacao: {0}")]
-    SerializationError(#[from] serde_json::Error),
-
-    #[error("Erro do servico: {message} (code: {code})")]
-    ServiceError { code: i32, message: String },
-
-    #[error("Timeout aguardando resposta")]
-    Timeout,
-}
-
-#[derive(Debug, Serialize)]
-struct Request {
-    id: String,
-    method: String,
-    params: serde_json::Value,
-}
-
-#[derive(Debug, Deserialize)]
-struct Response {
-    id: String,
-    result: Option<serde_json::Value>,
-    error: Option<ErrorResponse>,
-}
-
-#[derive(Debug, Deserialize)]
-struct ErrorResponse {
-    code: i32,
-    message: String,
-}
-
-// =============================================================================
-// Tipos de Resultado
-// =============================================================================
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct UsbPolicyResult {
-    pub success: bool,
-    pub policy: String,
-    pub error: Option<String>,
-    pub applied_at: Option<i64>,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct RustdeskResult {
-    pub id: String,
-    pub password: String,
-    pub installed_version: Option<String>,
-    pub updated: bool,
-    pub last_provisioned_at: i64,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct RustdeskStatus {
-    pub installed: bool,
-    pub running: bool,
-    pub id: Option<String>,
-    pub version: Option<String>,
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct HealthCheckResult {
-    pub status: String,
-    pub service: String,
-    pub version: String,
-    pub timestamp: i64,
-}
-
-// =============================================================================
-// Cliente
-// =============================================================================
-
-/// Verifica se o servico esta disponivel
-pub fn is_service_available() -> bool {
-    health_check().is_ok()
-}
-
-/// Verifica saude do servico
-pub fn health_check() -> Result<HealthCheckResult, ServiceClientError> {
-    let response = call_service("health_check", serde_json::json!({}))?;
-    serde_json::from_value(response).map_err(|e| e.into())
-}
-
-/// Aplica politica de USB
-pub fn apply_usb_policy(policy: &str) -> Result<UsbPolicyResult, ServiceClientError> {
-    let response = call_service(
-        "apply_usb_policy",
-        serde_json::json!({ "policy": policy }),
-    )?;
-    serde_json::from_value(response).map_err(|e| e.into())
-}
-
-/// Obtem politica de USB atual
-pub fn get_usb_policy() -> Result<String, ServiceClientError> {
-    let response = call_service("get_usb_policy", serde_json::json!({}))?;
-    response
-        .get("policy")
-        .and_then(|p| p.as_str())
-        .map(String::from)
-        .ok_or_else(|| ServiceClientError::CommunicationError("Resposta invalida".into()))
-}
-
-/// Provisiona RustDesk
-pub fn provision_rustdesk(
-    config: Option<&str>,
-    password: Option<&str>,
-    machine_id: Option<&str>,
-) -> Result<RustdeskResult, ServiceClientError> {
-    let params = serde_json::json!({
-        "config": config,
-        "password": password,
-        "machineId": machine_id,
-    });
-    let response = call_service("provision_rustdesk", params)?;
-    serde_json::from_value(response).map_err(|e| e.into())
-}
-
-/// Obtem status do RustDesk
-pub fn get_rustdesk_status() -> Result<RustdeskStatus, ServiceClientError> {
-    let response = call_service("get_rustdesk_status", serde_json::json!({}))?;
-    serde_json::from_value(response).map_err(|e| e.into())
-}
-
-// =============================================================================
-// Comunicacao IPC
-// =============================================================================
-
-fn call_service(
-    method: &str,
-    params: serde_json::Value,
-) -> Result<serde_json::Value, ServiceClientError> {
-    // Gera ID unico para a requisicao
-    let id = uuid::Uuid::new_v4().to_string();
-
-    let request = Request {
-        id: id.clone(),
-        method: method.to_string(),
-        params,
-    };
-
-    // Serializa requisicao
-    let request_json = serde_json::to_string(&request)?;
-
-    // Conecta ao pipe
-    let mut pipe = connect_to_pipe()?;
-
-    // Envia requisicao
-    writeln!(pipe, "{}", request_json).map_err(|e| {
-        ServiceClientError::CommunicationError(format!("Erro ao enviar requisicao: {}", e))
-    })?;
-    pipe.flush().map_err(|e| {
-        ServiceClientError::CommunicationError(format!("Erro ao flush: {}", e))
-    })?;
-
-    // Le resposta
-    let mut reader = BufReader::new(pipe);
-    let mut response_line = String::new();
-
-    reader.read_line(&mut response_line).map_err(|e| {
-        ServiceClientError::CommunicationError(format!("Erro ao ler resposta: {}", e))
-    })?;
-
-    // Parse da resposta
-    let response: Response = serde_json::from_str(&response_line)?;
-
-    // Verifica se o ID bate
-    if response.id != id {
-        return Err(ServiceClientError::CommunicationError(
-            "ID de resposta nao corresponde".into(),
-        ));
-    }
-
-    // Verifica erro
-    if let Some(error) = response.error {
-        return Err(ServiceClientError::ServiceError {
-            code: error.code,
-            message: error.message,
-        });
-    }
-
-    // Retorna resultado
-    response
-        .result
-        .ok_or_else(|| ServiceClientError::CommunicationError("Resposta sem resultado".into()))
-}
-
-#[cfg(target_os = "windows")]
-fn connect_to_pipe() -> Result<std::fs::File, ServiceClientError> {
-    // Tenta conectar ao pipe com retry
-    let mut attempts = 0;
-    let max_attempts = 3;
-
-    loop {
-        match std::fs::OpenOptions::new()
-            .read(true)
-            .write(true)
-            .open(PIPE_NAME)
-        {
-            Ok(file) => return Ok(file),
-            Err(e) => {
-                attempts += 1;
-                if attempts >= max_attempts {
-                    return Err(ServiceClientError::ServiceUnavailable(format!(
-                        "Nao foi possivel conectar ao servico apos {} tentativas: {}",
-                        max_attempts, e
-                    )));
-                }
-                std::thread::sleep(Duration::from_millis(500));
-            }
-        }
-    }
-}
-
-#[cfg(not(target_os = "windows"))]
-fn connect_to_pipe() -> Result<std::fs::File, ServiceClientError> {
-    Err(ServiceClientError::ServiceUnavailable(
-        "Named Pipes so estao disponiveis no Windows".into(),
-    ))
-}
diff --git a/apps/desktop/src-tauri/src/usb_control.rs b/apps/desktop/src-tauri/src/usb_control.rs
deleted file mode 100644
index a95e0a5..0000000
--- a/apps/desktop/src-tauri/src/usb_control.rs
+++ /dev/null
@@ -1,408 +0,0 @@
-//! USB Storage Control Module
-//!
-//! Este modulo implementa o controle de dispositivos de armazenamento USB no Windows.
-//! Utiliza duas abordagens complementares:
-//! 1. Removable Storage Access Policy (via registro do Windows)
-//! 2. USBSTOR driver control (como fallback/reforco)
-//!
-//! IMPORTANTE: Requer privilegios de administrador para funcionar.
-
-use serde::{Deserialize, Serialize};
-use std::io;
-use thiserror::Error;
-
-#[derive(Debug, Clone, Copy, PartialEq, Eq, Serialize, Deserialize)]
-#[serde(rename_all = "SCREAMING_SNAKE_CASE")]
-pub enum UsbPolicy {
-    Allow,
-    BlockAll,
-    Readonly,
-}
-
-impl UsbPolicy {
-    pub fn from_str(s: &str) -> Option<Self> {
-        match s.to_uppercase().as_str() {
-            "ALLOW" => Some(Self::Allow),
-            "BLOCK_ALL" => Some(Self::BlockAll),
-            "READONLY" => Some(Self::Readonly),
-            _ => None,
-        }
-    }
-
-    pub fn as_str(&self) -> &'static str {
-        match self {
-            Self::Allow => "ALLOW",
-            Self::BlockAll => "BLOCK_ALL",
-            Self::Readonly => "READONLY",
-        }
-    }
-}
-
-#[derive(Debug, Clone, Serialize, Deserialize)]
-#[serde(rename_all = "camelCase")]
-pub struct UsbPolicyResult {
-    pub success: bool,
-    pub policy: String,
-    pub error: Option<String>,
-    pub applied_at: Option<i64>,
-}
-
-#[derive(Error, Debug)]
-#[allow(dead_code)]
-pub enum UsbControlError {
-    #[error("Politica USB invalida: {0}")]
-    InvalidPolicy(String),
-    #[error("Erro de registro do Windows: {0}")]
-    RegistryError(String),
-    #[error("Permissao negada - requer privilegios de administrador")]
-    PermissionDenied,
-    #[error("Sistema operacional nao suportado")]
-    UnsupportedOs,
-    #[error("Erro de I/O: {0}")]
-    Io(#[from] io::Error),
-}
-
-#[cfg(target_os = "windows")]
-mod windows_impl {
-    use super::*;
-    use std::fs;
-    use std::path::PathBuf;
-    use std::process::Command;
-    use winreg::enums::*;
-    use winreg::RegKey;
-
-    // GUID para Removable Storage Devices (Disk)
-    const REMOVABLE_STORAGE_GUID: &str = "{53f56307-b6bf-11d0-94f2-00a0c91efb8b}";
-
-    // Chaves de registro
-    const REMOVABLE_STORAGE_PATH: &str =
-        r"Software\Policies\Microsoft\Windows\RemovableStorageDevices";
-    const USBSTOR_PATH: &str = r"SYSTEM\CurrentControlSet\Services\USBSTOR";
-    const STORAGE_POLICY_PATH: &str = r"SYSTEM\CurrentControlSet\Control\StorageDevicePolicies";
-
-    pub fn apply_usb_policy(policy: UsbPolicy) -> Result<UsbPolicyResult, UsbControlError> {
-        let now = chrono::Utc::now().timestamp_millis();
-
-        let direct_result = try_apply_policy_direct(policy);
-
-        match direct_result {
-            Ok(()) => Ok(UsbPolicyResult {
-                success: true,
-                policy: policy.as_str().to_string(),
-                error: None,
-                applied_at: Some(now),
-            }),
-            Err(err) => {
-                // Se faltou permissão, retorna erro - o serviço deve ser usado
-                // Não fazemos elevação aqui para evitar UAC adicional
-                if is_permission_error(&err) {
-                    return Err(UsbControlError::PermissionDenied);
-                }
-                Err(err)
-            }
-        }
-    }
-
-    fn try_apply_policy_direct(policy: UsbPolicy) -> Result<(), UsbControlError> {
-        // 1. Aplicar Removable Storage Access Policy
-        apply_removable_storage_policy(policy)?;
-
-        // 2. Aplicar USBSTOR como reforco
-        apply_usbstor_policy(policy)?;
-
-        // 3. Aplicar WriteProtect se necessario
-        if policy == UsbPolicy::Readonly {
-            apply_write_protect(true)?;
-        } else {
-            apply_write_protect(false)?;
-        }
-
-        Ok(())
-    }
-
-    fn apply_removable_storage_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
-        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-
-        let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
-
-        match policy {
-            UsbPolicy::Allow => {
-                // Tenta remover as restricoes, se existirem
-                if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_ALL_ACCESS) {
-                    let _ = key.delete_value("Deny_Read");
-                    let _ = key.delete_value("Deny_Write");
-                    let _ = key.delete_value("Deny_Execute");
-                }
-                // Tenta remover a chave inteira se estiver vazia
-                let _ = hklm.delete_subkey(&full_path);
-            }
-            UsbPolicy::BlockAll => {
-                let (key, _) = hklm
-                    .create_subkey(&full_path)
-                    .map_err(map_winreg_error)?;
-
-                key.set_value("Deny_Read", &1u32)
-                    .map_err(map_winreg_error)?;
-                key.set_value("Deny_Write", &1u32)
-                    .map_err(map_winreg_error)?;
-                key.set_value("Deny_Execute", &1u32)
-                    .map_err(map_winreg_error)?;
-            }
-            UsbPolicy::Readonly => {
-                let (key, _) = hklm
-                    .create_subkey(&full_path)
-                    .map_err(map_winreg_error)?;
-
-                // Permite leitura, bloqueia escrita
-                key.set_value("Deny_Read", &0u32)
-                    .map_err(map_winreg_error)?;
-                key.set_value("Deny_Write", &1u32)
-                    .map_err(map_winreg_error)?;
-                key.set_value("Deny_Execute", &0u32)
-                    .map_err(map_winreg_error)?;
-            }
-        }
-
-        Ok(())
-    }
-
-    fn apply_usbstor_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
-        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-
-        let key = hklm
-            .open_subkey_with_flags(USBSTOR_PATH, KEY_ALL_ACCESS)
-            .map_err(map_winreg_error)?;
-
-        match policy {
-            UsbPolicy::Allow => {
-                // Start = 3 habilita o driver
-                key.set_value("Start", &3u32)
-                    .map_err(map_winreg_error)?;
-            }
-            UsbPolicy::BlockAll | UsbPolicy::Readonly => {
-                // Start = 4 desabilita o driver
-                // Nota: Para Readonly, mantemos o driver ativo mas com WriteProtect
-                // Porem, como fallback de seguranca, desabilitamos para BlockAll
-                if policy == UsbPolicy::BlockAll {
-                    key.set_value("Start", &4u32)
-                        .map_err(map_winreg_error)?;
-                } else {
-                    // Readonly mantem driver ativo
-                    key.set_value("Start", &3u32)
-                        .map_err(map_winreg_error)?;
-                }
-            }
-        }
-
-        Ok(())
-    }
-
-    fn apply_write_protect(enable: bool) -> Result<(), UsbControlError> {
-        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-
-        if enable {
-            let (key, _) = hklm
-                .create_subkey(STORAGE_POLICY_PATH)
-                .map_err(map_winreg_error)?;
-
-            key.set_value("WriteProtect", &1u32)
-                .map_err(map_winreg_error)?;
-        } else if let Ok(key) = hklm.open_subkey_with_flags(STORAGE_POLICY_PATH, KEY_ALL_ACCESS) {
-            let _ = key.set_value("WriteProtect", &0u32);
-        }
-
-        Ok(())
-    }
-
-    pub fn get_current_policy() -> Result<UsbPolicy, UsbControlError> {
-        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
-
-        // Verifica Removable Storage Policy primeiro
-        let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
-
-        if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_READ) {
-            let deny_read: u32 = key.get_value("Deny_Read").unwrap_or(0);
-            let deny_write: u32 = key.get_value("Deny_Write").unwrap_or(0);
-
-            if deny_read == 1 && deny_write == 1 {
-                return Ok(UsbPolicy::BlockAll);
-            }
-
-            if deny_read == 0 && deny_write == 1 {
-                return Ok(UsbPolicy::Readonly);
-            }
-        }
-
-        // Verifica USBSTOR como fallback
-        if let Ok(key) = hklm.open_subkey_with_flags(USBSTOR_PATH, KEY_READ) {
-            let start: u32 = key.get_value("Start").unwrap_or(3);
-            if start == 4 {
-                return Ok(UsbPolicy::BlockAll);
-            }
-        }
-
-        Ok(UsbPolicy::Allow)
-    }
-
-    fn is_permission_error(error: &UsbControlError) -> bool {
-        match error {
-            UsbControlError::PermissionDenied => true,
-            UsbControlError::RegistryError(msg) => {
-                let lower = msg.to_lowercase();
-                lower.contains("access is denied") || lower.contains("acesso negado") || lower.contains("5")
-            }
-            _ => false,
-        }
-    }
-
-    #[allow(dead_code)]
-    fn apply_policy_with_elevation(policy: UsbPolicy) -> Result<(), UsbControlError> {
-        // Cria script temporário para aplicar as chaves via PowerShell elevado
-        let temp_dir = std::env::temp_dir();
-        let script_path: PathBuf = temp_dir.join("raven_usb_policy.ps1");
-
-        let policy_str = policy.as_str();
-        let script = format!(
-            r#"$ErrorActionPreference = 'Stop'
-$guid = '{guid}'
-$policy = '{policy}'
-
-function Set-Allow {{
-  reg delete 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /f 2>$null
-  reg delete 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /f 2>$null
-  reg add 'HKLM\SYSTEM\CurrentControlSet\Services\USBSTOR' /v Start /t REG_DWORD /d 3 /f | Out-Null
-}}
-
-function Set-BlockAll {{
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /f | Out-Null
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Read /t REG_DWORD /d 1 /f | Out-Null
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Write /t REG_DWORD /d 1 /f | Out-Null
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Execute /t REG_DWORD /d 1 /f | Out-Null
-  reg add 'HKLM\SYSTEM\CurrentControlSet\Services\USBSTOR' /v Start /t REG_DWORD /d 4 /f | Out-Null
-  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /f | Out-Null
-  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /v WriteProtect /t REG_DWORD /d 0 /f | Out-Null
-}}
-
-function Set-Readonly {{
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /f | Out-Null
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Read /t REG_DWORD /d 0 /f | Out-Null
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Write /t REG_DWORD /d 1 /f | Out-Null
-  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Execute /t REG_DWORD /d 0 /f | Out-Null
-  reg add 'HKLM\SYSTEM\CurrentControlSet\Services\USBSTOR' /v Start /t REG_DWORD /d 3 /f | Out-Null
-  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /f | Out-Null
-  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /v WriteProtect /t REG_DWORD /d 1 /f | Out-Null
-}}
-
-switch ($policy) {{
-  'ALLOW' {{ Set-Allow }}
-  'BLOCK_ALL' {{ Set-BlockAll }}
-  'READONLY' {{ Set-Readonly }}
-  default {{ throw 'Politica invalida' }}
-}}
-
-try {{
-  gpupdate /target:computer /force | Out-Null
-}} catch {{}}
-"#,
-            guid = REMOVABLE_STORAGE_GUID,
-            policy = policy_str
-        );
-
-        fs::write(&script_path, script).map_err(UsbControlError::Io)?;
-
-        // Start-Process com RunAs para acionar UAC
-        let arg = format!(
-            "Start-Process -WindowStyle Hidden -FilePath powershell -Verb RunAs -Wait -ArgumentList '-ExecutionPolicy Bypass -File \"{}\"'",
-            script_path.display()
-        );
-
-        let status = Command::new("powershell")
-            .arg("-Command")
-            .arg(arg)
-            .status()
-            .map_err(UsbControlError::Io)?;
-
-        if !status.success() {
-            return Err(UsbControlError::PermissionDenied);
-        }
-
-        Ok(())
-    }
-
-    fn map_winreg_error(error: io::Error) -> UsbControlError {
-        if let Some(code) = error.raw_os_error() {
-            if code == 5 {
-                return UsbControlError::PermissionDenied;
-            }
-        }
-        UsbControlError::RegistryError(error.to_string())
-    }
-
-    pub fn refresh_group_policy() -> Result<(), UsbControlError> {
-        use std::os::windows::process::CommandExt;
-        use std::process::Command;
-
-        const CREATE_NO_WINDOW: u32 = 0x08000000;
-
-        // Executa gpupdate para forcar atualizacao das politicas
-        let output = Command::new("gpupdate")
-            .args(["/target:computer", "/force"])
-            .creation_flags(CREATE_NO_WINDOW)
-            .output()
-            .map_err(UsbControlError::Io)?;
-
-        if !output.status.success() {
-            // Nao e critico se falhar, apenas log
-            eprintln!(
-                "[usb_control] gpupdate retornou erro: {}",
-                String::from_utf8_lossy(&output.stderr)
-            );
-        }
-
-        Ok(())
-    }
-}
-
-#[cfg(not(target_os = "windows"))]
-mod fallback_impl {
-    use super::*;
-
-    pub fn apply_usb_policy(_policy: UsbPolicy) -> Result<UsbPolicyResult, UsbControlError> {
-        Err(UsbControlError::UnsupportedOs)
-    }
-
-    pub fn get_current_policy() -> Result<UsbPolicy, UsbControlError> {
-        Err(UsbControlError::UnsupportedOs)
-    }
-
-    pub fn refresh_group_policy() -> Result<(), UsbControlError> {
-        Err(UsbControlError::UnsupportedOs)
-    }
-}
-
-#[cfg(target_os = "windows")]
-pub use windows_impl::*;
-
-#[cfg(not(target_os = "windows"))]
-pub use fallback_impl::*;
-
-#[cfg(test)]
-mod tests {
-    use super::*;
-
-    #[test]
-    fn test_policy_from_str() {
-        assert_eq!(UsbPolicy::from_str("ALLOW"), Some(UsbPolicy::Allow));
-        assert_eq!(UsbPolicy::from_str("BLOCK_ALL"), Some(UsbPolicy::BlockAll));
-        assert_eq!(UsbPolicy::from_str("READONLY"), Some(UsbPolicy::Readonly));
-        assert_eq!(UsbPolicy::from_str("allow"), Some(UsbPolicy::Allow));
-        assert_eq!(UsbPolicy::from_str("invalid"), None);
-    }
-
-    #[test]
-    fn test_policy_as_str() {
-        assert_eq!(UsbPolicy::Allow.as_str(), "ALLOW");
-        assert_eq!(UsbPolicy::BlockAll.as_str(), "BLOCK_ALL");
-        assert_eq!(UsbPolicy::Readonly.as_str(), "READONLY");
-    }
-}
diff --git a/apps/desktop/src-tauri/tauri.conf.json b/apps/desktop/src-tauri/tauri.conf.json
deleted file mode 100644
index b9a94d1..0000000
--- a/apps/desktop/src-tauri/tauri.conf.json
+++ /dev/null
@@ -1,71 +0,0 @@
-{
-  "$schema": "https://schema.tauri.app/config/2",
-  "productName": "Raven",
-  "version": "0.2.0",
-  "identifier": "br.com.esdrasrenan.sistemadechamados",
-  "build": {
-    "beforeDevCommand": "bun run dev",
-    "devUrl": "http://localhost:1420",
-    "beforeBuildCommand": "bun run build",
-    "frontendDist": "../dist"
-  },
-  "app": {
-    "withGlobalTauri": true,
-    "windows": [
-      {
-        "title": "Raven",
-        "width": 1100,
-        "height": 720,
-        "resizable": true,
-        "fullscreen": false,
-        "maximized": true
-      }
-    ],
-    "security": {
-      "csp": null
-    }
-  },
-  "plugins": {
-    "updater": {
-      "endpoints": [
-        "https://raw.githubusercontent.com/esdrasrenan/sistema-de-chamados/main/apps/desktop/public/latest.json"
-      ],
-      "dialog": true,
-      "active": true,
-      "pubkey": "dW50cnVzdGVkIGNvbW1lbnQ6IG1pbmlzaWduIHB1YmxpYyBrZXk6IDZDRTBFNkY1NUQ3QzU0QkEKUldTNlZIeGQ5ZWJnYk5mY0J4aWRlb0dRdVZ4TGpBSUZXMnRVUFhmdmlLT0tlY084UjJQUHFWWUkK"
-    },
-    "deep-link": {
-      "desktop": {
-        "schemes": ["raven"]
-      }
-    }
-  },
-  "bundle": {
-    "active": true,
-    "createUpdaterArtifacts": true,
-    "targets": ["nsis", "deb", "rpm"],
-    "icon": [
-      "icons/icon.ico",
-      "icons/icon.icns",
-      "icons/icon.png",
-      "icons/Raven.png"
-    ],
-    "resources": {
-      "../service/target/release/raven-service.exe": "raven-service.exe"
-    },
-    "windows": {
-      "webviewInstallMode": {
-        "type": "skip"
-      },
-      "nsis": {
-        "displayLanguageSelector": true,
-        "installerIcon": "icons/icon.ico",
-        "headerImage": "icons/nsis-header.bmp",
-        "sidebarImage": "icons/nsis-sidebar.bmp",
-        "installMode": "perMachine",
-        "installerHooks": "installer-hooks.nsh",
-        "languages": ["PortugueseBR"]
-      }
-    }
-  }
-}
diff --git a/apps/desktop/src/assets/tauri.svg b/apps/desktop/src/assets/tauri.svg
deleted file mode 100644
index 31b62c9..0000000
--- a/apps/desktop/src/assets/tauri.svg
+++ /dev/null
@@ -1,6 +0,0 @@
-<svg width="206" height="231" viewBox="0 0 206 231" fill="none" xmlns="http://www.w3.org/2000/svg">
-<path d="M143.143 84C143.143 96.1503 133.293 106 121.143 106C108.992 106 99.1426 96.1503 99.1426 84C99.1426 71.8497 108.992 62 121.143 62C133.293 62 143.143 71.8497 143.143 84Z" fill="#FFC131"/>
-<ellipse cx="84.1426" cy="147" rx="22" ry="22" transform="rotate(180 84.1426 147)" fill="#24C8DB"/>
-<path fill-rule="evenodd" clip-rule="evenodd" d="M166.738 154.548C157.86 160.286 148.023 164.269 137.757 166.341C139.858 160.282 141 153.774 141 147C141 144.543 140.85 142.121 140.558 139.743C144.975 138.204 149.215 136.139 153.183 133.575C162.73 127.404 170.292 118.608 174.961 108.244C179.63 97.8797 181.207 86.3876 179.502 75.1487C177.798 63.9098 172.884 53.4021 165.352 44.8883C157.82 36.3744 147.99 30.2165 137.042 27.1546C126.095 24.0926 114.496 24.2568 103.64 27.6274C92.7839 30.998 83.1319 37.4317 75.8437 46.1553C74.9102 47.2727 74.0206 48.4216 73.176 49.5993C61.9292 50.8488 51.0363 54.0318 40.9629 58.9556C44.2417 48.4586 49.5653 38.6591 56.679 30.1442C67.0505 17.7298 80.7861 8.57426 96.2354 3.77762C111.685 -1.01901 128.19 -1.25267 143.769 3.10474C159.348 7.46215 173.337 16.2252 184.056 28.3411C194.775 40.457 201.767 55.4101 204.193 71.404C206.619 87.3978 204.374 103.752 197.73 118.501C191.086 133.25 180.324 145.767 166.738 154.548ZM41.9631 74.275L62.5557 76.8042C63.0459 72.813 63.9401 68.9018 65.2138 65.1274C57.0465 67.0016 49.2088 70.087 41.9631 74.275Z" fill="#FFC131"/>
-<path fill-rule="evenodd" clip-rule="evenodd" d="M38.4045 76.4519C47.3493 70.6709 57.2677 66.6712 67.6171 64.6132C65.2774 70.9669 64 77.8343 64 85.0001C64 87.1434 64.1143 89.26 64.3371 91.3442C60.0093 92.8732 55.8533 94.9092 51.9599 97.4256C42.4128 103.596 34.8505 112.392 30.1816 122.756C25.5126 133.12 23.9357 144.612 25.6403 155.851C27.3449 167.09 32.2584 177.598 39.7906 186.112C47.3227 194.626 57.153 200.784 68.1003 203.846C79.0476 206.907 90.6462 206.743 101.502 203.373C112.359 200.002 122.011 193.568 129.299 184.845C130.237 183.722 131.131 182.567 131.979 181.383C143.235 180.114 154.132 176.91 164.205 171.962C160.929 182.49 155.596 192.319 148.464 200.856C138.092 213.27 124.357 222.426 108.907 227.222C93.458 232.019 76.9524 232.253 61.3736 227.895C45.7948 223.538 31.8055 214.775 21.0867 202.659C10.3679 190.543 3.37557 175.59 0.949823 159.596C-1.47592 143.602 0.768139 127.248 7.41237 112.499C14.0566 97.7497 24.8183 85.2327 38.4045 76.4519ZM163.062 156.711L163.062 156.711C162.954 156.773 162.846 156.835 162.738 156.897C162.846 156.835 162.954 156.773 163.062 156.711Z" fill="#24C8DB"/>
-</svg>
diff --git a/apps/desktop/src/assets/typescript.svg b/apps/desktop/src/assets/typescript.svg
deleted file mode 100644
index 30a5edd..0000000
--- a/apps/desktop/src/assets/typescript.svg
+++ /dev/null
@@ -1,25 +0,0 @@
-<?xml version="1.0" standalone="no"?>
-<!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 20010904//EN"
- "http://www.w3.org/TR/2001/REC-SVG-20010904/DTD/svg10.dtd">
-<svg version="1.0" xmlns="http://www.w3.org/2000/svg"
- width="512.000000pt" height="512.000000pt" viewBox="0 0 512.000000 512.000000"
- preserveAspectRatio="xMidYMid meet">
-
-<g transform="translate(0.000000,512.000000) scale(0.100000,-0.100000)"
-fill="#2D79C7" stroke="none">
-<path d="M430 5109 c-130 -19 -248 -88 -325 -191 -53 -71 -83 -147 -96 -247
--6 -49 -9 -813 -7 -2166 l3 -2090 22 -65 c54 -159 170 -273 328 -323 l70 -22
-2140 0 2140 0 66 23 c160 55 272 169 322 327 l22 70 0 2135 0 2135 -22 70
-c-49 157 -155 265 -319 327 l-59 23 -2115 1 c-1163 1 -2140 -2 -2170 -7z
-m3931 -2383 c48 -9 120 -26 160 -39 l74 -23 3 -237 c1 -130 0 -237 -2 -237 -3
-0 -26 14 -53 30 -61 38 -197 84 -310 106 -110 20 -293 15 -368 -12 -111 -39
--175 -110 -175 -193 0 -110 97 -197 335 -300 140 -61 309 -146 375 -189 30
--20 87 -68 126 -107 119 -117 164 -234 164 -426 0 -310 -145 -518 -430 -613
--131 -43 -248 -59 -445 -60 -243 -1 -405 24 -577 90 l-68 26 0 242 c0 175 -3
-245 -12 254 -9 9 -9 12 0 12 7 0 12 -4 12 -9 0 -17 139 -102 223 -138 136 -57
-233 -77 382 -76 145 0 224 19 295 68 75 52 100 156 59 242 -41 84 -135 148
--374 253 -367 161 -522 300 -581 520 -23 86 -23 253 -1 337 73 275 312 448
-682 492 109 13 401 6 506 -13z m-1391 -241 l0 -205 -320 0 -320 0 0 -915 0
--915 -255 0 -255 0 0 915 0 915 -320 0 -320 0 0 205 0 205 895 0 895 0 0 -205z"/>
-</g>
-</svg>
diff --git a/apps/desktop/src/assets/vite.svg b/apps/desktop/src/assets/vite.svg
deleted file mode 100644
index e7b8dfb..0000000
--- a/apps/desktop/src/assets/vite.svg
+++ /dev/null
@@ -1 +0,0 @@
-<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--logos" width="31.88" height="32" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 257"><defs><linearGradient id="IconifyId1813088fe1fbc01fb466" x1="-.828%" x2="57.636%" y1="7.652%" y2="78.411%"><stop offset="0%" stop-color="#41D1FF"></stop><stop offset="100%" stop-color="#BD34FE"></stop></linearGradient><linearGradient id="IconifyId1813088fe1fbc01fb467" x1="43.376%" x2="50.316%" y1="2.242%" y2="89.03%"><stop offset="0%" stop-color="#FFEA83"></stop><stop offset="8.333%" stop-color="#FFDD35"></stop><stop offset="100%" stop-color="#FFA800"></stop></linearGradient></defs><path fill="url(#IconifyId1813088fe1fbc01fb466)" d="M255.153 37.938L134.897 252.976c-2.483 4.44-8.862 4.466-11.382.048L.875 37.958c-2.746-4.814 1.371-10.646 6.827-9.67l120.385 21.517a6.537 6.537 0 0 0 2.322-.004l117.867-21.483c5.438-.991 9.574 4.796 6.877 9.62Z"></path><path fill="url(#IconifyId1813088fe1fbc01fb467)" d="M185.432.063L96.44 17.501a3.268 3.268 0 0 0-2.634 3.014l-5.474 92.456a3.268 3.268 0 0 0 3.997 3.378l24.777-5.718c2.318-.535 4.413 1.507 3.936 3.838l-7.361 36.047c-.495 2.426 1.782 4.5 4.151 3.78l15.304-4.649c2.372-.72 4.652 1.36 4.15 3.788l-11.698 56.621c-.732 3.542 3.979 5.473 5.943 2.437l1.313-2.028l72.516-144.72c1.215-2.423-.88-5.186-3.54-4.672l-25.505 4.922c-2.396.462-4.435-1.77-3.759-4.114l16.646-57.705c.677-2.35-1.37-4.583-3.769-4.113Z"></path></svg>
\ No newline at end of file
diff --git a/apps/desktop/src/chat/ChatHubWidget.tsx b/apps/desktop/src/chat/ChatHubWidget.tsx
deleted file mode 100644
index 04358d9..0000000
--- a/apps/desktop/src/chat/ChatHubWidget.tsx
+++ /dev/null
@@ -1,256 +0,0 @@
-/**
- * ChatHubWidget - Lista de sessoes de chat ativas usando Convex subscriptions
- *
- * Arquitetura:
- * - Usa useQuery do Convex React para subscription reativa (tempo real verdadeiro)
- * - Sem polling - todas as atualizacoes sao push-based via WebSocket
- * - Tauri usado apenas para gerenciamento de janelas
- */
-
-import { useEffect, useState } from "react"
-import { invoke } from "@tauri-apps/api/core"
-import { Loader2, MessageCircle, ChevronUp, X, Minimize2 } from "lucide-react"
-import { useMachineSessions, type MachineSession } from "./useConvexMachineQueries"
-
-/**
- * Hub Widget - Lista todas as sessoes de chat ativas
- * Ao clicar em uma sessao, abre/foca a janela de chat daquele ticket
- */
-export function ChatHubWidget() {
-  // Inicializa baseado na altura real da janela (< 100px = minimizado)
-  const [isMinimized, setIsMinimized] = useState(() => window.innerHeight < 100)
-
-  // Convex subscription reativa
-  const { sessions = [], isLoading, hasToken } = useMachineSessions()
-
-  // Sincronizar estado minimizado com tamanho da janela
-  useEffect(() => {
-    const mountTime = Date.now()
-    const STABILIZATION_DELAY = 500
-
-    const handler = () => {
-      if (Date.now() - mountTime < STABILIZATION_DELAY) {
-        return
-      }
-      const h = window.innerHeight
-      setIsMinimized(h < 100)
-    }
-    window.addEventListener("resize", handler)
-    return () => window.removeEventListener("resize", handler)
-  }, [])
-
-  const handleSelectSession = async (ticketId: string, ticketRef: number) => {
-    try {
-      // Tauri 2.x auto-converts snake_case (Rust) to camelCase (JS)
-      await invoke("open_chat_window", { ticketId, ticketRef })
-      await invoke("close_hub_window")
-    } catch (err) {
-      console.error("open_chat_window FAILED:", err)
-    }
-  }
-
-  const handleMinimize = async () => {
-    setIsMinimized(true)
-    try {
-      await invoke("set_hub_minimized", { minimized: true })
-    } catch (err) {
-      console.error("Erro ao minimizar hub:", err)
-    }
-  }
-
-  const handleExpand = async () => {
-    try {
-      await invoke("set_hub_minimized", { minimized: false })
-      setTimeout(() => setIsMinimized(false), 100)
-    } catch (err) {
-      console.error("set_hub_minimized FAILED:", err)
-      setIsMinimized(false)
-    }
-  }
-
-  const handleClose = () => {
-    invoke("close_hub_window").catch((err) => {
-      console.error("Erro ao fechar janela do hub:", err)
-    })
-  }
-
-  const totalUnread = sessions.reduce((sum, s) => sum + s.unreadCount, 0)
-
-  // Sem token
-  if (!hasToken) {
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
-        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-red-100 px-4 py-2 text-red-600 shadow-lg">
-          <span className="text-sm font-medium">Token nao configurado</span>
-        </div>
-      </div>
-    )
-  }
-
-  // Loading
-  if (isLoading) {
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
-        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
-          <Loader2 className="size-4 animate-spin" />
-          <span className="text-sm font-medium">Carregando...</span>
-        </div>
-      </div>
-    )
-  }
-
-  // Sem sessoes ativas
-  if (sessions.length === 0) {
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
-        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
-          <MessageCircle className="size-4" />
-          <span className="text-sm font-medium">Sem chats</span>
-        </div>
-      </div>
-    )
-  }
-
-  // Minimizado
-  if (isMinimized) {
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent pr-3">
-        <button
-          onClick={(e) => {
-            e.stopPropagation()
-            handleExpand()
-          }}
-          className="pointer-events-auto relative flex items-center gap-2 rounded-full bg-black px-4 py-2 text-white shadow-lg hover:bg-black/90"
-        >
-          <MessageCircle className="size-4" />
-          <span className="text-sm font-medium">
-            {sessions.length} chat{sessions.length !== 1 ? "s" : ""}
-          </span>
-          <span className="size-2 rounded-full bg-emerald-400" />
-          <ChevronUp className="size-4" />
-          {totalUnread > 0 && (
-            <span className="absolute -right-1 -top-1 flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold">
-              {totalUnread > 9 ? "9+" : totalUnread}
-            </span>
-          )}
-        </button>
-      </div>
-    )
-  }
-
-  // Expandido
-  return (
-    <div className="flex h-full flex-col overflow-hidden rounded-2xl bg-white shadow-xl">
-      {/* Header */}
-      <div
-        data-tauri-drag-region
-        className="flex items-center justify-between border-b border-slate-200 bg-slate-50 px-4 py-3 rounded-t-2xl"
-      >
-        <div className="flex items-center gap-3">
-          <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
-            <MessageCircle className="size-5" />
-          </div>
-          <div>
-            <p className="text-sm font-semibold text-slate-900">Chats Ativos</p>
-            <p className="text-xs text-slate-500">
-              {sessions.length} conversa{sessions.length !== 1 ? "s" : ""}
-            </p>
-          </div>
-        </div>
-        <div className="flex items-center gap-1">
-          <button
-            onClick={handleMinimize}
-            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-            aria-label="Minimizar lista de chats"
-          >
-            <Minimize2 className="size-4" />
-          </button>
-          <button
-            onClick={handleClose}
-            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-            aria-label="Fechar lista de chats"
-          >
-            <X className="size-4" />
-          </button>
-        </div>
-      </div>
-
-      {/* Lista de sessoes */}
-      <div className="flex-1 overflow-y-auto p-2">
-        <div className="space-y-2">
-          {sessions.map((session) => (
-            <SessionItem
-              key={session.sessionId}
-              session={session}
-              onClick={() => handleSelectSession(session.ticketId, session.ticketRef)}
-            />
-          ))}
-        </div>
-      </div>
-    </div>
-  )
-}
-
-function SessionItem({
-  session,
-  onClick,
-}: {
-  session: MachineSession
-  onClick: () => void
-}) {
-  const handleClick = (e: React.MouseEvent) => {
-    e.stopPropagation()
-    onClick()
-  }
-
-  return (
-    <button
-      onClick={handleClick}
-      className="flex w-full items-center gap-3 rounded-xl p-3 text-left transition hover:bg-slate-50"
-    >
-      {/* Avatar */}
-      <div className="relative flex size-10 shrink-0 items-center justify-center rounded-full bg-black text-white">
-        <MessageCircle className="size-5" />
-        {/* Indicador online */}
-        <span className="absolute -bottom-0.5 -right-0.5 size-3 rounded-full border-2 border-white bg-emerald-500" />
-      </div>
-
-      {/* Info */}
-      <div className="min-w-0 flex-1">
-        <div className="flex items-center justify-between gap-2">
-          <p className="truncate text-sm font-medium text-slate-900">
-            Ticket #{session.ticketRef}
-          </p>
-          <span className="shrink-0 text-xs text-slate-400">
-            {formatRelativeTime(session.lastActivityAt)}
-          </span>
-        </div>
-        <p className="truncate text-xs text-slate-500">
-          {session.agentName}
-        </p>
-      </div>
-
-      {/* Badge nao lidas */}
-      {session.unreadCount > 0 && (
-        <span className="flex size-5 shrink-0 items-center justify-center rounded-full bg-red-500 text-xs font-bold text-white">
-          {session.unreadCount > 9 ? "9+" : session.unreadCount}
-        </span>
-      )}
-    </button>
-  )
-}
-
-function formatRelativeTime(timestamp: number): string {
-  const now = Date.now()
-  const diff = now - timestamp
-
-  const minutes = Math.floor(diff / 60000)
-  if (minutes < 1) return "agora"
-  if (minutes < 60) return `${minutes}m`
-
-  const hours = Math.floor(minutes / 60)
-  if (hours < 24) return `${hours}h`
-
-  const days = Math.floor(hours / 24)
-  return `${days}d`
-}
diff --git a/apps/desktop/src/chat/ChatWidget.tsx b/apps/desktop/src/chat/ChatWidget.tsx
deleted file mode 100644
index c60ae67..0000000
--- a/apps/desktop/src/chat/ChatWidget.tsx
+++ /dev/null
@@ -1,891 +0,0 @@
-/**
- * ChatWidget - Componente de chat em tempo real usando Convex subscriptions
- *
- * Arquitetura:
- * - Usa useQuery do Convex React para subscriptions reativas (tempo real verdadeiro)
- * - Usa useMutation do Convex React para enviar mensagens
- * - Mantém Tauri apenas para: upload de arquivos, gerenciamento de janela
- * - Sem polling - todas as atualizacoes sao push-based via WebSocket
- */
-
-import { useCallback, useEffect, useMemo, useRef, useState } from "react"
-import { open as openDialog } from "@tauri-apps/plugin-dialog"
-import { openUrl as openExternal } from "@tauri-apps/plugin-opener"
-import { invoke } from "@tauri-apps/api/core"
-import { Send, X, Loader2, MessageCircle, Paperclip, FileText, Image as ImageIcon, File, User, ChevronUp, Minimize2, Eye, Download, Check, MessagesSquare } from "lucide-react"
-import type { Id } from "@convex/_generated/dataModel"
-import { useMachineMessages, useMachineSessions, usePostMachineMessage, useMarkMachineMessagesRead, type MachineMessage } from "./useConvexMachineQueries"
-import { useConvexMachine } from "./ConvexMachineProvider"
-
-const MAX_MESSAGES_IN_MEMORY = 200
-const MARK_READ_BATCH_SIZE = 50
-const SCROLL_BOTTOM_THRESHOLD_PX = 120
-
-const ALLOWED_EXTENSIONS = [
-  "jpg", "jpeg", "png", "gif", "webp",
-  "pdf", "txt", "doc", "docx", "xls", "xlsx",
-]
-
-interface UploadedAttachment {
-  storageId: string
-  name: string
-  size?: number
-  type?: string
-}
-
-interface ChatAttachment {
-  storageId: string
-  name: string
-  size?: number
-  type?: string
-}
-
-function getFileIcon(fileName: string) {
-  const ext = fileName.toLowerCase().split(".").pop() ?? ""
-  if (["jpg", "jpeg", "png", "gif", "webp"].includes(ext)) {
-    return <ImageIcon className="size-4" />
-  }
-  if (["pdf", "doc", "docx", "txt"].includes(ext)) {
-    return <FileText className="size-4" />
-  }
-  return <File className="size-4" />
-}
-
-function isImageAttachment(attachment: ChatAttachment) {
-  if (attachment.type?.startsWith("image/")) return true
-  const ext = attachment.name.toLowerCase().split(".").pop() ?? ""
-  return ["jpg", "jpeg", "png", "gif", "webp"].includes(ext)
-}
-
-function formatAttachmentSize(size?: number) {
-  if (!size) return null
-  if (size < 1024) return `${size}B`
-  const kb = size / 1024
-  if (kb < 1024) return `${Math.round(kb)}KB`
-  return `${(kb / 1024).toFixed(1)}MB`
-}
-
-function getUnreadAgentMessageIds(messages: MachineMessage[], unreadCount: number): string[] {
-  if (unreadCount <= 0 || messages.length === 0) return []
-  const ids: string[] = []
-  for (let i = messages.length - 1; i >= 0 && ids.length < unreadCount; i--) {
-    const msg = messages[i]
-    if (!msg.isFromMachine) {
-      ids.push(msg.id)
-    }
-  }
-  return ids.reverse()
-}
-
-function chunkArray<T>(items: T[], size: number): T[][] {
-  if (size <= 0) return [items]
-  const result: T[][] = []
-  for (let i = 0; i < items.length; i += size) {
-    result.push(items.slice(i, i + size))
-  }
-  return result
-}
-
-function MessageAttachment({
-  attachment,
-  isAgent,
-  loadUrl,
-}: {
-  attachment: ChatAttachment
-  isAgent: boolean
-  loadUrl: (storageId: string) => Promise<string>
-}) {
-  const [url, setUrl] = useState<string | null>(null)
-  const [loading, setLoading] = useState(true)
-  const [downloading, setDownloading] = useState(false)
-  const [downloaded, setDownloaded] = useState(false)
-
-  useEffect(() => {
-    let cancelled = false
-    setLoading(true)
-    loadUrl(attachment.storageId)
-      .then((resolved) => {
-        if (!cancelled) setUrl(resolved)
-      })
-      .catch((err) => {
-        console.error("Falha ao carregar URL do anexo:", err)
-      })
-      .finally(() => {
-        if (!cancelled) setLoading(false)
-      })
-
-    return () => {
-      cancelled = true
-    }
-  }, [attachment.storageId, loadUrl])
-
-  const handleView = async () => {
-    if (!url) return
-    try {
-      await openExternal(url)
-    } catch (err) {
-      console.error("Falha ao abrir anexo:", err)
-    }
-  }
-
-  const handleDownload = async () => {
-    if (!url || downloading) return
-    setDownloading(true)
-    try {
-      const response = await fetch(url)
-      const blob = await response.blob()
-      const downloadUrl = URL.createObjectURL(blob)
-      const a = document.createElement("a")
-      a.href = downloadUrl
-      a.download = attachment.name
-      document.body.appendChild(a)
-      a.click()
-      document.body.removeChild(a)
-      URL.revokeObjectURL(downloadUrl)
-      setDownloaded(true)
-      setTimeout(() => setDownloaded(false), 2000)
-    } catch (err) {
-      console.error("Falha ao baixar anexo:", err)
-      await handleView()
-    } finally {
-      setDownloading(false)
-    }
-  }
-
-  const sizeLabel = formatAttachmentSize(attachment.size)
-  const isImage = isImageAttachment(attachment)
-
-  if (loading) {
-    return (
-      <div className={`flex items-center gap-2 rounded-lg p-2 text-xs ${isAgent ? "bg-white/10" : "bg-slate-100"}`}>
-        <Loader2 className="size-4 animate-spin" />
-        <span className="truncate">Carregando anexo...</span>
-      </div>
-    )
-  }
-
-  if (isImage && url) {
-    return (
-      <div className={`group relative overflow-hidden rounded-lg border ${isAgent ? "border-white/10" : "border-slate-200"}`}>
-        {/* eslint-disable-next-line @next/next/no-img-element -- Tauri desktop app, not Next.js */}
-        <img
-          src={url}
-          alt={attachment.name}
-          className="size-24 cursor-pointer object-cover"
-          onClick={handleView}
-        />
-        <div className="absolute inset-0 flex items-center justify-center gap-1 bg-black/50 opacity-0 transition-opacity group-hover:opacity-100">
-          <button
-            onClick={handleView}
-            className="flex size-7 items-center justify-center rounded-full bg-white/20 hover:bg-white/30"
-            aria-label="Visualizar anexo"
-          >
-            <Eye className="size-4 text-white" />
-          </button>
-          <button
-            onClick={handleDownload}
-            disabled={downloading}
-            className="flex size-7 items-center justify-center rounded-full bg-white/20 hover:bg-white/30 disabled:opacity-60"
-            aria-label="Baixar anexo"
-          >
-            {downloading ? (
-              <Loader2 className="size-4 animate-spin text-white" />
-            ) : downloaded ? (
-              <Check className="size-4 text-emerald-300" />
-            ) : (
-              <Download className="size-4 text-white" />
-            )}
-          </button>
-        </div>
-      </div>
-    )
-  }
-
-  return (
-    <div className={`flex items-center gap-2 rounded-lg p-2 text-xs ${isAgent ? "bg-white/10" : "bg-slate-100"}`}>
-      {getFileIcon(attachment.name)}
-      <button
-        onClick={handleView}
-        className="flex-1 truncate text-left hover:underline"
-        aria-label={`Visualizar anexo ${attachment.name}`}
-      >
-        {attachment.name}
-      </button>
-      {sizeLabel && <span className="text-xs opacity-60">({sizeLabel})</span>}
-      <div className="ml-1 flex items-center gap-1">
-        <button
-          onClick={handleView}
-          className={`flex size-7 items-center justify-center rounded-md ${isAgent ? "hover:bg-white/10" : "hover:bg-slate-200"}`}
-          aria-label="Visualizar anexo"
-        >
-          <Eye className="size-4" />
-        </button>
-        <button
-          onClick={handleDownload}
-          disabled={downloading}
-          className={`flex size-7 items-center justify-center rounded-md disabled:opacity-60 ${isAgent ? "hover:bg-white/10" : "hover:bg-slate-200"}`}
-          aria-label="Baixar anexo"
-        >
-          {downloading ? (
-            <Loader2 className="size-4 animate-spin" />
-          ) : downloaded ? (
-            <Check className="size-4 text-emerald-500" />
-          ) : (
-            <Download className="size-4" />
-          )}
-        </button>
-      </div>
-    </div>
-  )
-}
-
-interface ChatWidgetProps {
-  ticketId: string
-  ticketRef?: number
-}
-
-export function ChatWidget({ ticketId, ticketRef }: ChatWidgetProps) {
-  const [inputValue, setInputValue] = useState("")
-  const [isSending, setIsSending] = useState(false)
-  const [isUploading, setIsUploading] = useState(false)
-  const [pendingAttachments, setPendingAttachments] = useState<UploadedAttachment[]>([])
-  // Inicializa baseado na altura real da janela (< 100px = minimizado)
-  const [isMinimized, setIsMinimized] = useState(() => window.innerHeight < 100)
-
-  // Convex hooks
-  const { apiBaseUrl, machineToken } = useConvexMachine()
-  const { sessions: machineSessions = [] } = useMachineSessions()
-  const { messages: convexMessages, hasSession, unreadCount, isLoading } = useMachineMessages(
-    ticketId as Id<"tickets">,
-    { limit: MAX_MESSAGES_IN_MEMORY }
-  )
-  const postMessage = usePostMachineMessage()
-  const markMessagesRead = useMarkMachineMessagesRead()
-
-  // Limitar mensagens em memoria
-  const messages = useMemo(() => convexMessages.slice(-MAX_MESSAGES_IN_MEMORY), [convexMessages])
-
-  const messagesEndRef = useRef<HTMLDivElement>(null)
-  const messagesContainerRef = useRef<HTMLDivElement>(null)
-  const messageElementsRef = useRef<Map<string, HTMLDivElement>>(new Map())
-  const prevHasSessionRef = useRef<boolean>(false)
-
-  const [isAtBottom, setIsAtBottom] = useState(true)
-  const isAtBottomRef = useRef(true)
-  const pendingScrollActionRef = useRef<
-    | { type: "bottom"; behavior: ScrollBehavior; markRead: boolean }
-    | { type: "message"; messageId: string; behavior: ScrollBehavior; markRead: boolean }
-    | null
-  >(null)
-  const autoReadInFlightRef = useRef(false)
-  const lastAutoReadCountRef = useRef<number | null>(null)
-
-  const unreadAgentMessageIds = useMemo(() => getUnreadAgentMessageIds(messages, unreadCount), [messages, unreadCount])
-  const firstUnreadAgentMessageId = unreadAgentMessageIds[0] ?? null
-
-  const otherUnreadCount = useMemo(() => {
-    if (machineSessions.length <= 1) return 0
-    return machineSessions.reduce((sum, session) => {
-      return sum + (session.ticketId === ticketId ? 0 : session.unreadCount)
-    }, 0)
-  }, [machineSessions, ticketId])
-
-  const handleOpenHub = useCallback(async () => {
-    try {
-      await invoke("open_hub_window")
-      await invoke("set_hub_minimized", { minimized: false })
-    } catch (err) {
-      console.error("Erro ao abrir hub:", err)
-    }
-  }, [])
-
-  const updateIsAtBottom = useCallback(() => {
-    const el = messagesContainerRef.current
-    if (!el) return
-    const distance = el.scrollHeight - el.scrollTop - el.clientHeight
-    const atBottom = distance <= SCROLL_BOTTOM_THRESHOLD_PX
-    if (isAtBottomRef.current !== atBottom) {
-      isAtBottomRef.current = atBottom
-      setIsAtBottom(atBottom)
-    }
-  }, [])
-
-  const scrollToBottom = useCallback((behavior: ScrollBehavior) => {
-    messagesEndRef.current?.scrollIntoView({ behavior })
-    requestAnimationFrame(() => updateIsAtBottom())
-  }, [updateIsAtBottom])
-
-  const scrollToMessage = useCallback((messageId: string, behavior: ScrollBehavior) => {
-    const el = messageElementsRef.current.get(messageId)
-    if (!el) return false
-    el.scrollIntoView({ behavior, block: "center" })
-    requestAnimationFrame(() => updateIsAtBottom())
-    return true
-  }, [updateIsAtBottom])
-
-  // Fechar janela quando sessao termina
-  useEffect(() => {
-    const prevHasSession = prevHasSessionRef.current
-    if (prevHasSession && !hasSession) {
-      invoke("close_chat_window", { ticketId }).catch((err) => {
-        console.error("Erro ao fechar janela ao encerrar sessao:", err)
-      })
-    }
-    prevHasSessionRef.current = hasSession
-  }, [hasSession, ticketId])
-
-  // Ref para acessar isMinimized dentro de callbacks
-  const isMinimizedRef = useRef(isMinimized)
-  useEffect(() => {
-    isMinimizedRef.current = isMinimized
-  }, [isMinimized])
-
-  // Cache de URLs de anexos
-  const attachmentUrlCacheRef = useRef<Map<string, string>>(new Map())
-
-  const loadAttachmentUrl = useCallback(async (storageId: string) => {
-    const cached = attachmentUrlCacheRef.current.get(storageId)
-    if (cached) return cached
-
-    if (!apiBaseUrl || !machineToken) {
-      throw new Error("Configuracao nao disponivel")
-    }
-
-    const response = await fetch(`${apiBaseUrl}/api/machines/chat/attachments/url`, {
-      method: "POST",
-      headers: { "Content-Type": "application/json" },
-      body: JSON.stringify({
-        machineToken,
-        ticketId,
-        storageId,
-      }),
-    })
-
-    if (!response.ok) {
-      const text = await response.text().catch(() => "")
-      throw new Error(text || `Falha ao obter URL do anexo (${response.status})`)
-    }
-
-    const data = (await response.json()) as { url?: string }
-    if (!data.url) {
-      throw new Error("Resposta invalida ao obter URL do anexo")
-    }
-
-    attachmentUrlCacheRef.current.set(storageId, data.url)
-    return data.url
-  }, [apiBaseUrl, machineToken, ticketId])
-
-  const markUnreadMessagesRead = useCallback(async () => {
-    if (unreadCount <= 0) return false
-    const ids = getUnreadAgentMessageIds(messages, unreadCount)
-    if (ids.length === 0) return false
-
-    const chunks = chunkArray(ids, MARK_READ_BATCH_SIZE)
-    for (const chunk of chunks) {
-      await markMessagesRead({
-        ticketId: ticketId as Id<"tickets">,
-        messageIds: chunk as Id<"ticketChatMessages">[],
-      })
-    }
-    return true
-  }, [messages, ticketId, unreadCount, markMessagesRead])
-
-  const maybeAutoMarkRead = useCallback(async () => {
-    if (autoReadInFlightRef.current) return
-    if (!hasSession || unreadCount <= 0) return
-    if (isMinimizedRef.current || !isAtBottomRef.current) return
-    if (lastAutoReadCountRef.current === unreadCount) return
-
-    autoReadInFlightRef.current = true
-    try {
-      const didMark = await markUnreadMessagesRead()
-      if (didMark) {
-        lastAutoReadCountRef.current = unreadCount
-      }
-    } finally {
-      autoReadInFlightRef.current = false
-    }
-  }, [hasSession, unreadCount, markUnreadMessagesRead])
-
-  // Auto-scroll quando novas mensagens chegam (se ja estava no bottom)
-  const prevMessagesLengthRef = useRef(messages.length)
-  useEffect(() => {
-    if (messages.length > prevMessagesLengthRef.current && isAtBottomRef.current && !isMinimizedRef.current) {
-      pendingScrollActionRef.current = { type: "bottom", behavior: "smooth", markRead: true }
-    }
-    prevMessagesLengthRef.current = messages.length
-  }, [messages.length])
-
-  // Executar scroll pendente
-  useEffect(() => {
-    if (isMinimized) return
-
-    const action = pendingScrollActionRef.current
-    if (!action) return
-
-    if (action.type === "bottom") {
-      if (!messagesEndRef.current) return
-      pendingScrollActionRef.current = null
-      scrollToBottom(action.behavior)
-      if (action.markRead) {
-        markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
-      }
-      return
-    }
-
-    const ok = scrollToMessage(action.messageId, action.behavior)
-    if (!ok) {
-      if (!messagesEndRef.current) return
-      pendingScrollActionRef.current = null
-      scrollToBottom(action.behavior)
-      if (action.markRead) {
-        markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
-      }
-      return
-    }
-
-    pendingScrollActionRef.current = null
-    if (action.markRead) {
-      markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
-    }
-  }, [isMinimized, messages, markUnreadMessagesRead, scrollToBottom, scrollToMessage])
-
-  useEffect(() => {
-    if (unreadCount === 0) {
-      lastAutoReadCountRef.current = null
-      return
-    }
-    maybeAutoMarkRead().catch((err) => console.error("Falha ao auto-marcar mensagens:", err))
-  }, [isMinimized, isAtBottom, unreadCount, maybeAutoMarkRead])
-
-  // Sincronizar estado minimizado com tamanho da janela
-  useEffect(() => {
-    const mountTime = Date.now()
-    const STABILIZATION_DELAY = 500
-
-    const handler = () => {
-      if (Date.now() - mountTime < STABILIZATION_DELAY) {
-        return
-      }
-      const h = window.innerHeight
-      setIsMinimized(h < 100)
-    }
-    window.addEventListener("resize", handler)
-    return () => window.removeEventListener("resize", handler)
-  }, [])
-
-  // Selecionar arquivo para anexar
-  const handleAttach = async () => {
-    if (isUploading || isSending) return
-
-    try {
-      const selected = await openDialog({
-        multiple: false,
-        filters: [{
-          name: "Arquivos permitidos",
-          extensions: ALLOWED_EXTENSIONS,
-        }],
-      })
-
-      if (!selected) return
-
-      const filePath = typeof selected === "string" ? selected : (selected as { path: string }).path
-
-      setIsUploading(true)
-
-      if (!apiBaseUrl || !machineToken) {
-        throw new Error("Configuracao nao disponivel")
-      }
-
-      const attachment = await invoke<UploadedAttachment>("upload_chat_file", {
-        baseUrl: apiBaseUrl,
-        token: machineToken,
-        filePath,
-      })
-
-      setPendingAttachments(prev => [...prev, attachment])
-    } catch (err) {
-      console.error("Erro ao anexar arquivo:", err)
-      alert(typeof err === "string" ? err : "Erro ao anexar arquivo")
-    } finally {
-      setIsUploading(false)
-    }
-  }
-
-  // Remover anexo pendente
-  const handleRemoveAttachment = (storageId: string) => {
-    setPendingAttachments(prev => prev.filter(a => a.storageId !== storageId))
-  }
-
-  // Enviar mensagem
-  const handleSend = async () => {
-    if ((!inputValue.trim() && pendingAttachments.length === 0) || isSending) return
-
-    const messageText = inputValue.trim()
-    const attachmentsToSend = [...pendingAttachments]
-    setInputValue("")
-    setPendingAttachments([])
-    setIsSending(true)
-
-    try {
-      await postMessage({
-        ticketId: ticketId as Id<"tickets">,
-        body: messageText,
-        attachments: attachmentsToSend.length > 0 ? attachmentsToSend.map(a => ({
-          storageId: a.storageId as Id<"_storage">,
-          name: a.name,
-          size: a.size,
-          type: a.type,
-        })) : undefined,
-      })
-      pendingScrollActionRef.current = { type: "bottom", behavior: "smooth", markRead: false }
-    } catch (err) {
-      console.error("Erro ao enviar mensagem:", err)
-      setInputValue(messageText)
-      setPendingAttachments(attachmentsToSend)
-    } finally {
-      setIsSending(false)
-    }
-  }
-
-  const handleMinimize = async () => {
-    setIsMinimized(true)
-    try {
-      await invoke("set_chat_minimized", { ticketId, minimized: true })
-    } catch (err) {
-      console.error("Erro ao minimizar janela:", err)
-    }
-  }
-
-  const handleExpand = async () => {
-    if (firstUnreadAgentMessageId) {
-      pendingScrollActionRef.current = { type: "message", messageId: firstUnreadAgentMessageId, behavior: "auto", markRead: unreadCount > 0 }
-    } else {
-      pendingScrollActionRef.current = { type: "bottom", behavior: "auto", markRead: false }
-    }
-
-    setIsMinimized(false)
-    try {
-      await invoke("open_chat_window", { ticketId, ticketRef: ticketRef ?? 0 })
-    } catch (err) {
-      console.error("Erro ao expandir janela:", err)
-    }
-  }
-
-  const handleClose = () => {
-    invoke("close_chat_window", { ticketId }).catch((err) => {
-      console.error("Erro ao fechar janela de chat:", err)
-    })
-  }
-
-  const handleKeyDown = (e: React.KeyboardEvent) => {
-    if (e.key === "Enter" && !e.shiftKey) {
-      e.preventDefault()
-      handleSend()
-    }
-  }
-
-  // Loading
-  if (isLoading) {
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
-        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
-          <Loader2 className="size-4 animate-spin" />
-          <span className="text-sm font-medium">Carregando...</span>
-        </div>
-      </div>
-    )
-  }
-
-  // Sem sessao ativa
-  if (!hasSession) {
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent">
-        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
-          <MessageCircle className="size-4" />
-          <span className="text-sm font-medium">
-            {ticketRef ? `Ticket #${ticketRef}` : "Chat"}
-          </span>
-          <span className="size-2 rounded-full bg-slate-400" />
-          <span className="text-xs text-slate-500">Offline</span>
-          <button
-            onClick={handleClose}
-            className="ml-1 rounded-full p-1 text-slate-600 hover:bg-slate-300/60"
-            aria-label="Fechar chat"
-          >
-            <X className="size-4" />
-          </button>
-        </div>
-      </div>
-    )
-  }
-
-  // Minimizado
-  if (isMinimized) {
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent pr-3">
-        <button
-          onClick={handleExpand}
-          className="pointer-events-auto relative flex items-center gap-2 rounded-full bg-black px-4 py-2 text-white shadow-lg hover:bg-black/90"
-        >
-          <MessageCircle className="size-4" />
-          <span className="text-sm font-medium">
-            Ticket #{ticketRef}
-          </span>
-          <span className="size-2 rounded-full bg-emerald-400" />
-          <ChevronUp className="size-4" />
-          {unreadCount > 0 && (
-            <span className="absolute -right-1 -top-1 flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold">
-              {unreadCount > 9 ? "9+" : unreadCount}
-            </span>
-          )}
-        </button>
-      </div>
-    )
-  }
-
-  // Expandido
-  return (
-    <div className="flex h-full flex-col overflow-hidden rounded-2xl bg-white shadow-xl">
-      {/* Header */}
-      <div
-        data-tauri-drag-region
-        className="flex items-center justify-between border-b border-slate-200 bg-slate-50 px-4 py-3 rounded-t-2xl"
-      >
-        <div className="flex items-center gap-3">
-          <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
-            <MessageCircle className="size-5" />
-          </div>
-          <div>
-            <div className="flex items-center gap-2">
-              <p className="text-sm font-semibold text-slate-900">Chat</p>
-              <span className="flex items-center gap-1.5 text-xs text-emerald-600">
-                <span className="size-2 rounded-full bg-emerald-500 animate-pulse" />
-                Online
-              </span>
-            </div>
-            <p className="text-xs text-slate-500">
-              Ticket #{ticketRef} - Suporte
-            </p>
-          </div>
-        </div>
-        <div className="flex items-center gap-1">
-          {machineSessions.length > 1 && (
-            <button
-              onClick={handleOpenHub}
-              className="relative rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-              aria-label="Abrir lista de chats"
-            >
-              <MessagesSquare className="size-4" />
-              {otherUnreadCount > 0 && (
-                <span className="absolute -right-1 -top-1 flex size-5 items-center justify-center rounded-full bg-red-500 text-[10px] font-bold text-white">
-                  {otherUnreadCount > 9 ? "9+" : otherUnreadCount}
-                </span>
-              )}
-            </button>
-          )}
-          <button
-            onClick={handleMinimize}
-            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-            aria-label="Minimizar chat"
-          >
-            <Minimize2 className="size-4" />
-          </button>
-          <button
-            onClick={handleClose}
-            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-            aria-label="Fechar chat"
-          >
-            <X className="size-4" />
-          </button>
-        </div>
-      </div>
-
-      {/* Mensagens */}
-      <div
-        ref={messagesContainerRef}
-        onScroll={updateIsAtBottom}
-        className="flex-1 overflow-y-auto p-4"
-      >
-        {messages.length === 0 ? (
-          <div className="flex h-full flex-col items-center justify-center text-center">
-            <p className="text-sm text-slate-400">
-              Nenhuma mensagem ainda
-            </p>
-            <p className="mt-1 text-xs text-slate-400">
-              O agente iniciara a conversa em breve
-            </p>
-          </div>
-        ) : (
-          <div className="space-y-4">
-            {messages.map((msg) => {
-              const isAgent = !msg.isFromMachine
-              const bodyText = msg.body.trim()
-              const shouldShowBody =
-                bodyText.length > 0 && !(bodyText === "[Anexo]" && (msg.attachments?.length ?? 0) > 0)
-              return (
-                <div key={msg.id} className="space-y-2">
-                  {firstUnreadAgentMessageId === msg.id && unreadCount > 0 && !isAtBottom && (
-                    <div className="flex items-center gap-2">
-                      <div className="h-px flex-1 bg-slate-200" />
-                      <span className="text-xs font-medium text-slate-500">Novas mensagens</span>
-                      <div className="h-px flex-1 bg-slate-200" />
-                    </div>
-                  )}
-
-                  <div
-                    ref={(el) => {
-                      if (el) {
-                        messageElementsRef.current.set(msg.id, el)
-                      } else {
-                        messageElementsRef.current.delete(msg.id)
-                      }
-                    }}
-                    className={`flex gap-2 ${isAgent ? "flex-row-reverse" : "flex-row"}`}
-                  >
-                    {/* Avatar */}
-                    <div
-                      className={`flex size-7 shrink-0 items-center justify-center rounded-full ${
-                        isAgent ? "bg-black text-white" : "bg-slate-200 text-slate-600"
-                      }`}
-                    >
-                      {isAgent ? <MessageCircle className="size-3.5" /> : <User className="size-3.5" />}
-                    </div>
-
-                    {/* Bubble */}
-                    <div
-                      className={`max-w-[75%] rounded-2xl px-4 py-2 ${
-                        isAgent
-                          ? "rounded-br-md bg-black text-white"
-                          : "rounded-bl-md border border-slate-100 bg-white text-slate-900 shadow-sm"
-                      }`}
-                    >
-                      {!isAgent && (
-                        <p className="mb-1 text-xs font-medium text-slate-500">
-                          {msg.authorName}
-                        </p>
-                      )}
-                      {shouldShowBody && <p className="whitespace-pre-wrap text-sm">{msg.body}</p>}
-                      {/* Anexos */}
-                      {msg.attachments && msg.attachments.length > 0 && (
-                        <div className="mt-2 space-y-2">
-                          {msg.attachments.map((att) => (
-                            <MessageAttachment
-                              key={att.storageId}
-                              attachment={{
-                                storageId: att.storageId as string,
-                                name: att.name,
-                                size: att.size,
-                                type: att.type,
-                              }}
-                              isAgent={isAgent}
-                              loadUrl={loadAttachmentUrl}
-                            />
-                          ))}
-                        </div>
-                      )}
-                      <p
-                        className={`mt-1 text-right text-xs ${
-                          isAgent ? "text-white/60" : "text-slate-400"
-                        }`}
-                      >
-                        {formatTime(msg.createdAt)}
-                      </p>
-                    </div>
-                  </div>
-                </div>
-              )
-            })}
-            <div ref={messagesEndRef} />
-          </div>
-        )}
-      </div>
-
-      {/* Input */}
-      <div className="border-t border-slate-200 p-3">
-        {unreadCount > 0 && !isAtBottom && (
-          <div className="mb-2 flex justify-center">
-            <button
-              type="button"
-              onClick={() => {
-                const target = firstUnreadAgentMessageId
-                if (target) {
-                  scrollToMessage(target, "smooth")
-                } else {
-                  scrollToBottom("smooth")
-                }
-                markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
-              }}
-              className="rounded-full bg-slate-100 px-3 py-1 text-xs font-medium text-slate-700 hover:bg-slate-200"
-            >
-              Ver novas mensagens ({unreadCount > 9 ? "9+" : unreadCount})
-            </button>
-          </div>
-        )}
-        {/* Anexos pendentes */}
-        {pendingAttachments.length > 0 && (
-          <div className="mb-2 flex flex-wrap gap-2">
-            {pendingAttachments.map((att) => (
-              <div
-                key={att.storageId}
-                className="flex items-center gap-1 rounded-lg bg-slate-100 px-2 py-1 text-xs"
-              >
-                {getFileIcon(att.name)}
-                <span className="max-w-[100px] truncate">{att.name}</span>
-                <button
-                  onClick={() => handleRemoveAttachment(att.storageId)}
-                  className="ml-1 rounded p-0.5 text-slate-400 hover:bg-slate-200 hover:text-slate-600"
-                  aria-label={`Remover anexo ${att.name}`}
-                >
-                  <X className="size-3" />
-                </button>
-              </div>
-            ))}
-          </div>
-        )}
-        <div className="flex items-end gap-2">
-          <textarea
-            value={inputValue}
-            onChange={(e) => setInputValue(e.target.value)}
-            onKeyDown={handleKeyDown}
-            placeholder="Digite sua mensagem..."
-            className="max-h-24 min-h-[36px] flex-1 resize-none rounded-lg border border-slate-200 px-3 py-2 text-sm focus:border-slate-400 focus:outline-none focus:ring-1 focus:ring-slate-400"
-            rows={1}
-          />
-          <button
-            onClick={handleAttach}
-            disabled={isUploading || isSending}
-            className="flex size-9 items-center justify-center rounded-lg text-slate-500 transition hover:bg-slate-100 hover:text-slate-700 disabled:opacity-50"
-            aria-label="Anexar arquivo"
-          >
-            {isUploading ? (
-              <Loader2 className="size-4 animate-spin" />
-            ) : (
-              <Paperclip className="size-4" />
-            )}
-          </button>
-          <button
-            onClick={handleSend}
-            disabled={(!inputValue.trim() && pendingAttachments.length === 0) || isSending}
-            className="flex size-9 items-center justify-center rounded-lg bg-black text-white transition hover:bg-black/90 disabled:opacity-50"
-            aria-label="Enviar mensagem"
-          >
-            {isSending ? (
-              <Loader2 className="size-4 animate-spin" />
-            ) : (
-              <Send className="size-4" />
-            )}
-          </button>
-        </div>
-      </div>
-    </div>
-  )
-}
-
-function formatTime(timestamp: number): string {
-  const date = new Date(timestamp)
-  return date.toLocaleTimeString("pt-BR", {
-    hour: "2-digit",
-    minute: "2-digit",
-  })
-}
diff --git a/apps/desktop/src/chat/ConvexMachineProvider.tsx b/apps/desktop/src/chat/ConvexMachineProvider.tsx
deleted file mode 100644
index 6793d58..0000000
--- a/apps/desktop/src/chat/ConvexMachineProvider.tsx
+++ /dev/null
@@ -1,146 +0,0 @@
-/**
- * ConvexMachineProvider - Provider Convex para autenticacao via token de maquina
- *
- * Este provider inicializa o ConvexReactClient usando o token da maquina
- * armazenado no Tauri Store, permitindo subscriptions reativas em tempo real.
- *
- * Arquitetura:
- * - Carrega o token do Tauri Store na montagem
- * - Inicializa o ConvexReactClient com a URL do Convex
- * - Disponibiliza o cliente para componentes filhos via Context
- * - Reconecta automaticamente quando o token muda
- */
-
-import { createContext, useContext, useEffect, useState, type ReactNode } from "react"
-import { ConvexReactClient } from "convex/react"
-import { getMachineStoreConfig } from "./machineStore"
-
-// URL do Convex - em producao, usa o dominio personalizado
-const CONVEX_URL = import.meta.env.MODE === "production"
-  ? "https://convex.esdrasrenan.com.br"
-  : (import.meta.env.VITE_CONVEX_URL ?? "https://convex.esdrasrenan.com.br")
-
-type MachineAuthState = {
-  token: string | null
-  apiBaseUrl: string | null
-  isLoading: boolean
-  error: string | null
-}
-
-type ConvexMachineContextValue = {
-  client: ConvexReactClient | null
-  machineToken: string | null
-  apiBaseUrl: string | null
-  isReady: boolean
-  error: string | null
-  reload: () => Promise<void>
-}
-
-const ConvexMachineContext = createContext<ConvexMachineContextValue | null>(null)
-
-export function useConvexMachine() {
-  const ctx = useContext(ConvexMachineContext)
-  if (!ctx) {
-    throw new Error("useConvexMachine must be used within ConvexMachineProvider")
-  }
-  return ctx
-}
-
-export function useMachineToken() {
-  const { machineToken } = useConvexMachine()
-  return machineToken
-}
-
-interface ConvexMachineProviderProps {
-  children: ReactNode
-}
-
-export function ConvexMachineProvider({ children }: ConvexMachineProviderProps) {
-  const [authState, setAuthState] = useState<MachineAuthState>({
-    token: null,
-    apiBaseUrl: null,
-    isLoading: true,
-    error: null,
-  })
-
-  const [client, setClient] = useState<ConvexReactClient | null>(null)
-
-  // Funcao para carregar configuracao do Tauri Store
-  const loadConfig = async () => {
-    setAuthState(prev => ({ ...prev, isLoading: true, error: null }))
-
-    try {
-      const config = await getMachineStoreConfig()
-
-      if (!config.token) {
-        setAuthState({
-          token: null,
-          apiBaseUrl: config.apiBaseUrl,
-          isLoading: false,
-          error: "Token da maquina nao encontrado",
-        })
-        return
-      }
-
-      setAuthState({
-        token: config.token,
-        apiBaseUrl: config.apiBaseUrl,
-        isLoading: false,
-        error: null,
-      })
-    } catch (err) {
-      const message = err instanceof Error ? err.message : String(err)
-      setAuthState({
-        token: null,
-        apiBaseUrl: null,
-        isLoading: false,
-        error: message || "Erro ao carregar configuracao",
-      })
-    }
-  }
-
-  // Carregar configuracao na montagem
-  useEffect(() => {
-    loadConfig()
-  }, [])
-
-  // Inicializar/reinicializar cliente Convex quando token muda
-  useEffect(() => {
-    if (!authState.token) {
-      // Limpar cliente se nao tem token
-      if (client) {
-        client.close()
-        setClient(null)
-      }
-      return
-    }
-
-    // Criar novo cliente Convex
-    const newClient = new ConvexReactClient(CONVEX_URL, {
-      // Desabilitar retry agressivo para evitar loops infinitos
-      unsavedChangesWarning: false,
-    })
-
-    setClient(newClient)
-
-    // Cleanup ao desmontar ou trocar token
-    return () => {
-      newClient.close()
-    }
-  }, [authState.token]) // eslint-disable-line react-hooks/exhaustive-deps
-
-  const contextValue: ConvexMachineContextValue = {
-    client,
-    machineToken: authState.token,
-    apiBaseUrl: authState.apiBaseUrl,
-    isReady: !authState.isLoading && !!client && !!authState.token,
-    error: authState.error,
-    reload: loadConfig,
-  }
-
-  return (
-    <ConvexMachineContext.Provider value={contextValue}>
-      {children}
-    </ConvexMachineContext.Provider>
-  )
-}
diff --git a/apps/desktop/src/chat/index.tsx b/apps/desktop/src/chat/index.tsx
deleted file mode 100644
index db123c0..0000000
--- a/apps/desktop/src/chat/index.tsx
+++ /dev/null
@@ -1,65 +0,0 @@
-import { ConvexProvider } from "convex/react"
-import { ChatWidget } from "./ChatWidget"
-import { ChatHubWidget } from "./ChatHubWidget"
-import { ConvexMachineProvider, useConvexMachine } from "./ConvexMachineProvider"
-import { Loader2 } from "lucide-react"
-
-function ChatAppContent() {
-  const { client, isReady, error } = useConvexMachine()
-
-  // Obter ticketId e ticketRef da URL
-  const params = new URLSearchParams(window.location.search)
-  const ticketId = params.get("ticketId")
-  const ticketRef = params.get("ticketRef")
-  const isHub = params.get("hub") === "true"
-
-  // Aguardar cliente Convex estar pronto
-  if (!isReady || !client) {
-    if (error) {
-      return (
-        <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
-          <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-red-100 px-4 py-2 text-red-600 shadow-lg">
-            <span className="text-sm font-medium">Erro: {error}</span>
-          </div>
-        </div>
-      )
-    }
-
-    return (
-      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
-        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
-          <Loader2 className="size-4 animate-spin" />
-          <span className="text-sm font-medium">Conectando...</span>
-        </div>
-      </div>
-    )
-  }
-
-  // Modo hub - lista de todas as sessoes
-  if (isHub || !ticketId) {
-    return (
-      <ConvexProvider client={client}>
-        <ChatHubWidget />
-      </ConvexProvider>
-    )
-  }
-
-  // Modo chat - conversa de um ticket especifico
-  return (
-    <ConvexProvider client={client}>
-      <ChatWidget ticketId={ticketId} ticketRef={ticketRef ? Number(ticketRef) : undefined} />
-    </ConvexProvider>
-  )
-}
-
-export function ChatApp() {
-  return (
-    <ConvexMachineProvider>
-      <ChatAppContent />
-    </ConvexMachineProvider>
-  )
-}
-
-export { ChatWidget }
-export { ChatHubWidget }
-export * from "./types"
diff --git a/apps/desktop/src/chat/machineStore.ts b/apps/desktop/src/chat/machineStore.ts
deleted file mode 100644
index 4e0db43..0000000
--- a/apps/desktop/src/chat/machineStore.ts
+++ /dev/null
@@ -1,52 +0,0 @@
-import { Store } from "@tauri-apps/plugin-store"
-import { appLocalDataDir, join } from "@tauri-apps/api/path"
-
-const STORE_FILENAME = "machine-agent.json"
-const DEFAULT_API_BASE_URL = "https://tickets.esdrasrenan.com.br"
-
-type MachineStoreConfig = {
-  apiBaseUrl?: string
-  appUrl?: string
-  convexUrl?: string
-}
-
-type MachineStoreData = {
-  token?: string
-  config?: MachineStoreConfig
-}
-
-async function loadStore(): Promise<MachineStoreData> {
-  const appData = await appLocalDataDir()
-  const storePath = await join(appData, STORE_FILENAME)
-  const store = await Store.load(storePath)
-  const token = await store.get<string>("token")
-  const config = await store.get<MachineStoreConfig>("config")
-  return { token: token ?? undefined, config: config ?? undefined }
-}
-
-function normalizeUrl(value?: string | null, fallback?: string) {
-  const trimmed = (value ?? fallback ?? "").trim()
-  if (!trimmed) return fallback ?? ""
-  return trimmed.replace(/\/+$/, "")
-}
-
-function resolveApiBaseUrl(config?: MachineStoreConfig): string {
-  const fromConfig = normalizeUrl(config?.apiBaseUrl, DEFAULT_API_BASE_URL)
-  return fromConfig || DEFAULT_API_BASE_URL
-}
-
-function resolveAppUrl(config?: MachineStoreConfig, apiBaseUrl?: string): string {
-  const fromConfig = normalizeUrl(config?.appUrl, apiBaseUrl)
-  return fromConfig || apiBaseUrl || DEFAULT_API_BASE_URL
-}
-
-export async function getMachineStoreConfig() {
-  const data = await loadStore()
-  if (!data.token) {
-    throw new Error("Token de maquina nao encontrado no store")
-  }
-  const apiBaseUrl = resolveApiBaseUrl(data.config)
-  const appUrl = resolveAppUrl(data.config, apiBaseUrl)
-  return { token: data.token, apiBaseUrl, appUrl }
-}
-
diff --git a/apps/desktop/src/chat/types.ts b/apps/desktop/src/chat/types.ts
deleted file mode 100644
index 8bf3f60..0000000
--- a/apps/desktop/src/chat/types.ts
+++ /dev/null
@@ -1,70 +0,0 @@
-// Tipos para o sistema de chat
-
-export interface ChatSession {
-  sessionId: string
-  ticketId: string
-  ticketRef: number
-  ticketSubject: string
-  agentName: string
-  agentEmail?: string
-  agentAvatarUrl?: string
-  unreadCount: number
-  lastActivityAt: number
-  startedAt: number
-}
-
-export interface ChatMessage {
-  id: string
-  body: string
-  authorName: string
-  authorAvatarUrl?: string
-  isFromMachine: boolean
-  createdAt: number
-  attachments: ChatAttachment[]
-}
-
-export interface ChatAttachment {
-  storageId: string
-  name: string
-  size?: number
-  type?: string
-}
-
-export interface ChatMessagesResponse {
-  messages: ChatMessage[]
-  hasSession: boolean
-  unreadCount?: number
-}
-
-export interface SendMessageResponse {
-  messageId: string
-  createdAt: number
-}
-
-export interface SessionStartedEvent {
-  session: ChatSession
-}
-
-export interface UnreadUpdateEvent {
-  totalUnread: number
-  sessions: ChatSession[]
-}
-
-export interface NewMessageEvent {
-  totalUnread: number
-  newCount: number
-  sessions: ChatSession[]
-}
-
-export interface SessionEndedEvent {
-  sessionId: string
-  ticketId: string
-}
-
-export interface ChatHistorySession {
-  sessionId: string
-  startedAt: number
-  endedAt: number | null
-  agentName: string
-  messages: ChatMessage[]
-}
diff --git a/apps/desktop/src/chat/useConvexMachineQueries.ts b/apps/desktop/src/chat/useConvexMachineQueries.ts
deleted file mode 100644
index ac68253..0000000
--- a/apps/desktop/src/chat/useConvexMachineQueries.ts
+++ /dev/null
@@ -1,206 +0,0 @@
-/**
- * Hooks customizados para queries/mutations do Convex com token de maquina
- *
- * Estes hooks encapsulam a logica de passar o machineToken automaticamente
- * para as queries e mutations do Convex, proporcionando uma API simples
- * e reativa para os componentes de chat.
- */
-
-import { useQuery, useMutation, useAction } from "convex/react"
-import { api } from "@convex/_generated/api"
-import type { Id } from "@convex/_generated/dataModel"
-import { useMachineToken } from "./ConvexMachineProvider"
-
-// ============================================
-// TIPOS
-// ============================================
-
-export type MachineSession = {
-  sessionId: Id<"liveChatSessions">
-  ticketId: Id<"tickets">
-  ticketRef: number
-  ticketSubject: string
-  agentName: string
-  agentEmail?: string
-  agentAvatarUrl?: string
-  unreadCount: number
-  lastActivityAt: number
-  startedAt: number
-}
-
-export type MachineMessage = {
-  id: Id<"ticketChatMessages">
-  body: string
-  authorName: string
-  authorAvatarUrl?: string
-  isFromMachine: boolean
-  createdAt: number
-  attachments: Array<{
-    storageId: Id<"_storage">
-    name: string
-    size?: number
-    type?: string
-  }>
-}
-
-export type MachineMessagesResult = {
-  messages: MachineMessage[]
-  hasSession: boolean
-  unreadCount: number
-}
-
-export type MachineUpdatesResult = {
-  hasActiveSessions: boolean
-  sessions: Array<{
-    ticketId: Id<"tickets">
-    ticketRef: number
-    unreadCount: number
-    lastActivityAt: number
-  }>
-  totalUnread: number
-}
-
-// ============================================
-// HOOKS
-// ============================================
-
-/**
- * Hook para listar sessoes ativas da maquina
- * Subscription reativa - atualiza automaticamente quando ha mudancas
- */
-export function useMachineSessions() {
-  const machineToken = useMachineToken()
-
-  const sessions = useQuery(
-    api.liveChat.listMachineSessions,
-    machineToken ? { machineToken } : "skip"
-  )
-
-  return {
-    sessions: sessions as MachineSession[] | undefined,
-    isLoading: sessions === undefined && !!machineToken,
-    hasToken: !!machineToken,
-  }
-}
-
-/**
- * Hook para listar mensagens de um ticket especifico
- * Subscription reativa - atualiza automaticamente quando ha novas mensagens
- */
-export function useMachineMessages(ticketId: Id<"tickets"> | null, options?: { limit?: number }) {
-  const machineToken = useMachineToken()
-
-  const result = useQuery(
-    api.liveChat.listMachineMessages,
-    machineToken && ticketId
-      ? { machineToken, ticketId, limit: options?.limit }
-      : "skip"
-  )
-
-  return {
-    messages: (result as MachineMessagesResult | undefined)?.messages ?? [],
-    hasSession: (result as MachineMessagesResult | undefined)?.hasSession ?? false,
-    unreadCount: (result as MachineMessagesResult | undefined)?.unreadCount ?? 0,
-    isLoading: result === undefined && !!machineToken && !!ticketId,
-    hasToken: !!machineToken,
-  }
-}
-
-/**
- * Hook para verificar updates (polling leve)
- * Usado como fallback ou para verificar status rapidamente
- */
-export function useMachineUpdates() {
-  const machineToken = useMachineToken()
-
-  const result = useQuery(
-    api.liveChat.checkMachineUpdates,
-    machineToken ? { machineToken } : "skip"
-  )
-
-  return {
-    hasActiveSessions: (result as MachineUpdatesResult | undefined)?.hasActiveSessions ?? false,
-    sessions: (result as MachineUpdatesResult | undefined)?.sessions ?? [],
-    totalUnread: (result as MachineUpdatesResult | undefined)?.totalUnread ?? 0,
-    isLoading: result === undefined && !!machineToken,
-    hasToken: !!machineToken,
-  }
-}
-
-/**
- * Hook para enviar mensagem
- */
-export function usePostMachineMessage() {
-  const machineToken = useMachineToken()
-  const postMessage = useMutation(api.liveChat.postMachineMessage)
-
-  return async (args: {
-    ticketId: Id<"tickets">
-    body: string
-    attachments?: Array<{
-      storageId: Id<"_storage">
-      name: string
-      size?: number
-      type?: string
-    }>
-  }) => {
-    if (!machineToken) {
-      throw new Error("Token da maquina nao disponivel")
-    }
-
-    return postMessage({
-      machineToken,
-      ticketId: args.ticketId,
-      body: args.body,
-      attachments: args.attachments,
-    })
-  }
-}
-
-/**
- * Hook para marcar mensagens como lidas
- */
-export function useMarkMachineMessagesRead() {
-  const machineToken = useMachineToken()
-  const markRead = useMutation(api.liveChat.markMachineMessagesRead)
-
-  return async (args: {
-    ticketId: Id<"tickets">
-    messageIds: Id<"ticketChatMessages">[]
-  }) => {
-    if (!machineToken) {
-      throw new Error("Token da maquina nao disponivel")
-    }
-
-    return markRead({
-      machineToken,
-      ticketId: args.ticketId,
-      messageIds: args.messageIds,
-    })
-  }
-}
-
-/**
- * Hook para gerar URL de upload
- */
-export function useGenerateMachineUploadUrl() {
-  const machineToken = useMachineToken()
-  const generateUrl = useAction(api.liveChat.generateMachineUploadUrl)
-
-  return async (args: {
-    fileName: string
-    fileType: string
-    fileSize: number
-  }) => {
-    if (!machineToken) {
-      throw new Error("Token da maquina nao disponivel")
-    }
-
-    return generateUrl({
-      machineToken,
-      fileName: args.fileName,
-      fileType: args.fileType,
-      fileSize: args.fileSize,
-    })
-  }
-}
diff --git a/apps/desktop/src/components/DeactivationScreen.tsx b/apps/desktop/src/components/DeactivationScreen.tsx
deleted file mode 100644
index 4c08067..0000000
--- a/apps/desktop/src/components/DeactivationScreen.tsx
+++ /dev/null
@@ -1,68 +0,0 @@
-import { ShieldAlert, Mail, RefreshCw } from "lucide-react"
-import { useState } from "react"
-
-type DeactivationScreenProps = {
-  companyName?: string | null
-  onRetry?: () => Promise<void> | void
-}
-
-export function DeactivationScreen({ onRetry }: DeactivationScreenProps) {
-  const [isRetrying, setIsRetrying] = useState(false)
-
-  const handleRetry = async () => {
-    if (isRetrying || !onRetry) return
-    setIsRetrying(true)
-    try {
-      await onRetry()
-    } finally {
-      setIsRetrying(false)
-    }
-  }
-
-  return (
-    <div className="fixed inset-0 z-50 grid place-items-center overflow-hidden bg-neutral-950 p-6">
-      <div className="flex w-full max-w-[720px] flex-col items-center gap-6 rounded-2xl border border-slate-200 bg-white px-8 py-10 shadow-sm">
-        <div className="flex flex-col items-center gap-3 text-center">
-          <span className="inline-flex items-center gap-2 rounded-full border border-rose-200 bg-rose-50 px-3 py-1 text-xs font-semibold text-rose-700">
-            <ShieldAlert className="size-4" /> Acesso bloqueado
-          </span>
-          <h1 className="text-2xl font-semibold text-neutral-900">Dispositivo desativado</h1>
-          <p className="max-w-md text-sm text-neutral-600">
-            Este dispositivo foi desativado temporariamente pelos administradores. Enquanto isso, o acesso ao portal e o
-            envio de informações ficam indisponíveis.
-          </p>
-        </div>
-
-        <div className="w-full max-w-[520px] space-y-4">
-          <div className="rounded-xl border border-slate-200 bg-slate-50 p-4 text-sm text-neutral-700">
-            <p className="font-medium text-neutral-800">Como regularizar</p>
-            <ul className="mt-2 list-disc space-y-1 pl-5 text-neutral-600">
-              <li>Entre em contato com o suporte da Rever e solicite a reativação.</li>
-              <li>Informe o nome do computador e seus dados de contato.</li>
-            </ul>
-          </div>
-
-          <div className="flex flex-wrap items-center justify-center gap-3">
-            <a
-              href="mailto:suporte@rever.com.br"
-              className="inline-flex items-center gap-2 rounded-full border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-black/90"
-            >
-              <Mail className="size-4" /> Falar com o suporte
-            </a>
-            {onRetry && (
-              <button
-                type="button"
-                onClick={handleRetry}
-                disabled={isRetrying}
-                className="inline-flex items-center gap-2 rounded-full border border-slate-300 bg-white px-4 py-2 text-sm font-semibold text-neutral-700 transition hover:bg-slate-50 disabled:opacity-50"
-              >
-                <RefreshCw className={`size-4 ${isRetrying ? "animate-spin" : ""}`} />
-                {isRetrying ? "Verificando..." : "Verificar novamente"}
-              </button>
-            )}
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
diff --git a/apps/desktop/src/components/MachineStateMonitor.tsx b/apps/desktop/src/components/MachineStateMonitor.tsx
deleted file mode 100644
index 69b8b80..0000000
--- a/apps/desktop/src/components/MachineStateMonitor.tsx
+++ /dev/null
@@ -1,103 +0,0 @@
-/**
- * MachineStateMonitor - Componente para monitorar o estado da máquina em tempo real
- *
- * Este componente usa uma subscription Convex para detectar mudanças no estado da máquina:
- * - Quando isActive muda para false: máquina foi desativada
- * - Quando hasValidToken muda para false: máquina foi resetada (tokens revogados)
- *
- * O componente não renderiza nada, apenas monitora e chama callbacks quando detecta mudanças.
- */
-
-import { useEffect, useRef } from "react"
-import { useQuery, ConvexProvider } from "convex/react"
-import type { ConvexReactClient } from "convex/react"
-import { api } from "../convex/_generated/api"
-import type { Id } from "../convex/_generated/dataModel"
-
-type MachineStateMonitorProps = {
-  machineId: string
-  onDeactivated?: () => void
-  onTokenRevoked?: () => void
-  onReactivated?: () => void
-}
-
-function MachineStateMonitorInner({ machineId, onDeactivated, onTokenRevoked, onReactivated }: MachineStateMonitorProps) {
-  const machineState = useQuery(api.machines.getMachineState, {
-    machineId: machineId as Id<"machines">,
-  })
-
-  // Refs para rastrear o estado anterior e evitar chamadas duplicadas
-  const previousIsActive = useRef<boolean | null>(null)
-  const previousHasValidToken = useRef<boolean | null>(null)
-  const initialLoadDone = useRef(false)
-
-  useEffect(() => {
-    if (!machineState) return
-
-    // Na primeira carga, verifica estado inicial E armazena valores
-    if (!initialLoadDone.current) {
-      console.log("[MachineStateMonitor] Carga inicial", {
-        isActive: machineState.isActive,
-        hasValidToken: machineState.hasValidToken,
-        found: machineState.found,
-      })
-
-      // Se já estiver desativado na carga inicial, chama callback
-      if (machineState.isActive === false) {
-        console.log("[MachineStateMonitor] Máquina já estava desativada")
-        onDeactivated?.()
-      }
-
-      // Se token já estiver inválido na carga inicial, chama callback
-      if (machineState.hasValidToken === false) {
-        console.log("[MachineStateMonitor] Token já estava revogado")
-        onTokenRevoked?.()
-      }
-
-      previousIsActive.current = machineState.isActive
-      previousHasValidToken.current = machineState.hasValidToken
-      initialLoadDone.current = true
-      return
-    }
-
-    // Detecta mudança de ativo para inativo
-    if (previousIsActive.current === true && machineState.isActive === false) {
-      console.log("[MachineStateMonitor] Máquina foi desativada")
-      onDeactivated?.()
-    }
-
-    // Detecta mudança de inativo para ativo (reativação)
-    if (previousIsActive.current === false && machineState.isActive === true) {
-      console.log("[MachineStateMonitor] Máquina foi reativada")
-      onReactivated?.()
-    }
-
-    // Detecta mudança de token válido para inválido
-    if (previousHasValidToken.current === true && machineState.hasValidToken === false) {
-      console.log("[MachineStateMonitor] Token foi revogado (reset)")
-      onTokenRevoked?.()
-    }
-
-    // Atualiza refs
-    previousIsActive.current = machineState.isActive
-    previousHasValidToken.current = machineState.hasValidToken
-  }, [machineState, onDeactivated, onTokenRevoked, onReactivated])
-
-  // Este componente nao renderiza nada
-  return null
-}
-
-type MachineStateMonitorWithClientProps = MachineStateMonitorProps & {
-  client: ConvexReactClient
-}
-
-/**
- * Wrapper que recebe o cliente Convex e envolve o monitor com o provider
- */
-export function MachineStateMonitor({ client, ...props }: MachineStateMonitorWithClientProps) {
-  return (
-    <ConvexProvider client={client}>
-      <MachineStateMonitorInner {...props} />
-    </ConvexProvider>
-  )
-}
diff --git a/apps/desktop/src/components/ui/tabs.tsx b/apps/desktop/src/components/ui/tabs.tsx
deleted file mode 100644
index 9129cca..0000000
--- a/apps/desktop/src/components/ui/tabs.tsx
+++ /dev/null
@@ -1,68 +0,0 @@
-import * as React from "react"
-import {
-  Root as TabsRootPrimitive,
-  List as TabsListPrimitive,
-  Trigger as TabsTriggerPrimitive,
-  Content as TabsContentPrimitive,
-  type TabsProps as TabsPrimitiveProps,
-  type TabsListProps as TabsPrimitiveListProps,
-  type TabsTriggerProps as TabsPrimitiveTriggerProps,
-  type TabsContentProps as TabsPrimitiveContentProps,
-} from "@radix-ui/react-tabs"
-
-import { cn } from "../../lib/utils"
-
-type TabsProps = TabsPrimitiveProps & { className?: string }
-type TabsListProps = TabsPrimitiveListProps & { className?: string }
-type TabsTriggerProps = TabsPrimitiveTriggerProps & { className?: string }
-type TabsContentProps = TabsPrimitiveContentProps & { className?: string }
-
-const TabsRoot = TabsRootPrimitive as unknown as React.ComponentType<TabsProps>
-const TabsListBase = TabsListPrimitive as unknown as React.ComponentType<TabsListProps>
-const TabsTriggerBase = TabsTriggerPrimitive as unknown as React.ComponentType<TabsTriggerProps>
-const TabsContentBase = TabsContentPrimitive as unknown as React.ComponentType<TabsContentProps>
-
-export function Tabs({ className, ...props }: TabsProps) {
-  return (
-    <TabsRoot
-      data-slot="tabs"
-      className={cn("flex flex-col gap-2", className)}
-      {...props}
-    />
-  )
-}
-
-export function TabsList({ className, ...props }: TabsListProps) {
-  return (
-    <TabsListBase
-      data-slot="tabs-list"
-      className={cn("inline-flex h-9 w-fit items-center justify-center rounded-lg bg-slate-100 p-[3px] text-slate-600", className)}
-      {...props}
-    />
-  )
-}
-
-export function TabsTrigger({ className, value, ...props }: TabsTriggerProps) {
-  return (
-    <TabsTriggerBase
-      data-slot="tabs-trigger"
-      className={cn(
-        "inline-flex h-[calc(100%-1px)] flex-1 items-center justify-center gap-1.5 whitespace-nowrap rounded-md border border-transparent px-2 py-1 text-sm font-medium text-slate-800 transition-[color,box-shadow] data-[state=active]:bg-white data-[state=active]:shadow-sm",
-        className
-      )}
-      value={value}
-      {...props}
-    />
-  )
-}
-
-export function TabsContent({ className, value, ...props }: TabsContentProps) {
-  return (
-    <TabsContentBase
-      data-slot="tabs-content"
-      className={cn("flex-1 outline-none", className)}
-      value={value}
-      {...props}
-    />
-  )
-}
diff --git a/apps/desktop/src/convex/_generated/api.d.ts b/apps/desktop/src/convex/_generated/api.d.ts
deleted file mode 100644
index 75fbfcb..0000000
--- a/apps/desktop/src/convex/_generated/api.d.ts
+++ /dev/null
@@ -1,121 +0,0 @@
-/* eslint-disable */
-/**
- * Generated `api` utility.
- *
- * THIS CODE IS AUTOMATICALLY GENERATED.
- *
- * To regenerate, run `npx convex dev`.
- * @module
- */
-
-import type * as alerts from "../alerts.js";
-import type * as automations from "../automations.js";
-import type * as bootstrap from "../bootstrap.js";
-import type * as categories from "../categories.js";
-import type * as categorySlas from "../categorySlas.js";
-import type * as checklistTemplates from "../checklistTemplates.js";
-import type * as commentTemplates from "../commentTemplates.js";
-import type * as companies from "../companies.js";
-import type * as crons from "../crons.js";
-import type * as dashboards from "../dashboards.js";
-import type * as deviceExportTemplates from "../deviceExportTemplates.js";
-import type * as deviceFieldDefaults from "../deviceFieldDefaults.js";
-import type * as deviceFields from "../deviceFields.js";
-import type * as devices from "../devices.js";
-import type * as emprestimos from "../emprestimos.js";
-import type * as fields from "../fields.js";
-import type * as files from "../files.js";
-import type * as incidents from "../incidents.js";
-import type * as invites from "../invites.js";
-import type * as liveChat from "../liveChat.js";
-import type * as machines from "../machines.js";
-import type * as metrics from "../metrics.js";
-import type * as migrations from "../migrations.js";
-import type * as ops from "../ops.js";
-import type * as queues from "../queues.js";
-import type * as rbac from "../rbac.js";
-import type * as reports from "../reports.js";
-import type * as revision from "../revision.js";
-import type * as seed from "../seed.js";
-import type * as slas from "../slas.js";
-import type * as teams from "../teams.js";
-import type * as ticketFormSettings from "../ticketFormSettings.js";
-import type * as ticketFormTemplates from "../ticketFormTemplates.js";
-import type * as ticketNotifications from "../ticketNotifications.js";
-import type * as tickets from "../tickets.js";
-import type * as usbPolicy from "../usbPolicy.js";
-import type * as users from "../users.js";
-
-import type {
-  ApiFromModules,
-  FilterApi,
-  FunctionReference,
-} from "convex/server";
-
-declare const fullApi: ApiFromModules<{
-  alerts: typeof alerts;
-  automations: typeof automations;
-  bootstrap: typeof bootstrap;
-  categories: typeof categories;
-  categorySlas: typeof categorySlas;
-  checklistTemplates: typeof checklistTemplates;
-  commentTemplates: typeof commentTemplates;
-  companies: typeof companies;
-  crons: typeof crons;
-  dashboards: typeof dashboards;
-  deviceExportTemplates: typeof deviceExportTemplates;
-  deviceFieldDefaults: typeof deviceFieldDefaults;
-  deviceFields: typeof deviceFields;
-  devices: typeof devices;
-  emprestimos: typeof emprestimos;
-  fields: typeof fields;
-  files: typeof files;
-  incidents: typeof incidents;
-  invites: typeof invites;
-  liveChat: typeof liveChat;
-  machines: typeof machines;
-  metrics: typeof metrics;
-  migrations: typeof migrations;
-  ops: typeof ops;
-  queues: typeof queues;
-  rbac: typeof rbac;
-  reports: typeof reports;
-  revision: typeof revision;
-  seed: typeof seed;
-  slas: typeof slas;
-  teams: typeof teams;
-  ticketFormSettings: typeof ticketFormSettings;
-  ticketFormTemplates: typeof ticketFormTemplates;
-  ticketNotifications: typeof ticketNotifications;
-  tickets: typeof tickets;
-  usbPolicy: typeof usbPolicy;
-  users: typeof users;
-}>;
-
-/**
- * A utility for referencing Convex functions in your app's public API.
- *
- * Usage:
- * ```js
- * const myFunctionReference = api.myModule.myFunction;
- * ```
- */
-export declare const api: FilterApi<
-  typeof fullApi,
-  FunctionReference<any, "public">
->;
-
-/**
- * A utility for referencing Convex functions in your app's internal API.
- *
- * Usage:
- * ```js
- * const myFunctionReference = internal.myModule.myFunction;
- * ```
- */
-export declare const internal: FilterApi<
-  typeof fullApi,
-  FunctionReference<any, "internal">
->;
-
-export declare const components: {};
diff --git a/apps/desktop/src/convex/_generated/server.d.ts b/apps/desktop/src/convex/_generated/server.d.ts
deleted file mode 100644
index bec05e6..0000000
--- a/apps/desktop/src/convex/_generated/server.d.ts
+++ /dev/null
@@ -1,143 +0,0 @@
-/* eslint-disable */
-/**
- * Generated utilities for implementing server-side Convex query and mutation functions.
- *
- * THIS CODE IS AUTOMATICALLY GENERATED.
- *
- * To regenerate, run `npx convex dev`.
- * @module
- */
-
-import {
-  ActionBuilder,
-  HttpActionBuilder,
-  MutationBuilder,
-  QueryBuilder,
-  GenericActionCtx,
-  GenericMutationCtx,
-  GenericQueryCtx,
-  GenericDatabaseReader,
-  GenericDatabaseWriter,
-} from "convex/server";
-import type { DataModel } from "./dataModel.js";
-
-/**
- * Define a query in this Convex app's public API.
- *
- * This function will be allowed to read your Convex database and will be accessible from the client.
- *
- * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
- * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
- */
-export declare const query: QueryBuilder<DataModel, "public">;
-
-/**
- * Define a query that is only accessible from other Convex functions (but not from the client).
- *
- * This function will be allowed to read from your Convex database. It will not be accessible from the client.
- *
- * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
- * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
- */
-export declare const internalQuery: QueryBuilder<DataModel, "internal">;
-
-/**
- * Define a mutation in this Convex app's public API.
- *
- * This function will be allowed to modify your Convex database and will be accessible from the client.
- *
- * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
- * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
- */
-export declare const mutation: MutationBuilder<DataModel, "public">;
-
-/**
- * Define a mutation that is only accessible from other Convex functions (but not from the client).
- *
- * This function will be allowed to modify your Convex database. It will not be accessible from the client.
- *
- * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
- * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
- */
-export declare const internalMutation: MutationBuilder<DataModel, "internal">;
-
-/**
- * Define an action in this Convex app's public API.
- *
- * An action is a function which can execute any JavaScript code, including non-deterministic
- * code and code with side-effects, like calling third-party services.
- * They can be run in Convex's JavaScript environment or in Node.js using the "use node" directive.
- * They can interact with the database indirectly by calling queries and mutations using the {@link ActionCtx}.
- *
- * @param func - The action. It receives an {@link ActionCtx} as its first argument.
- * @returns The wrapped action. Include this as an `export` to name it and make it accessible.
- */
-export declare const action: ActionBuilder<DataModel, "public">;
-
-/**
- * Define an action that is only accessible from other Convex functions (but not from the client).
- *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument.
- * @returns The wrapped function. Include this as an `export` to name it and make it accessible.
- */
-export declare const internalAction: ActionBuilder<DataModel, "internal">;
-
-/**
- * Define an HTTP action.
- *
- * The wrapped function will be used to respond to HTTP requests received
- * by a Convex deployment if the requests matches the path and method where
- * this action is routed. Be sure to route your httpAction in `convex/http.js`.
- *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument
- * and a Fetch API `Request` object as its second.
- * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
- */
-export declare const httpAction: HttpActionBuilder;
-
-/**
- * A set of services for use within Convex query functions.
- *
- * The query context is passed as the first argument to any Convex query
- * function run on the server.
- *
- * This differs from the {@link MutationCtx} because all of the services are
- * read-only.
- */
-export type QueryCtx = GenericQueryCtx<DataModel>;
-
-/**
- * A set of services for use within Convex mutation functions.
- *
- * The mutation context is passed as the first argument to any Convex mutation
- * function run on the server.
- */
-export type MutationCtx = GenericMutationCtx<DataModel>;
-
-/**
- * A set of services for use within Convex action functions.
- *
- * The action context is passed as the first argument to any Convex action
- * function run on the server.
- */
-export type ActionCtx = GenericActionCtx<DataModel>;
-
-/**
- * An interface to read from the database within Convex query functions.
- *
- * The two entry points are {@link DatabaseReader.get}, which fetches a single
- * document by its {@link Id}, or {@link DatabaseReader.query}, which starts
- * building a query.
- */
-export type DatabaseReader = GenericDatabaseReader<DataModel>;
-
-/**
- * An interface to read from and write to the database within Convex mutation
- * functions.
- *
- * Convex guarantees that all writes within a single mutation are
- * executed atomically, so you never have to worry about partial writes leaving
- * your data in an inconsistent state. See [the Convex Guide](https://docs.convex.dev/understanding/convex-fundamentals/functions#atomicity-and-optimistic-concurrency-control)
- * for the guarantees Convex provides your functions.
- */
-export type DatabaseWriter = GenericDatabaseWriter<DataModel>;
diff --git a/apps/desktop/src/index.css b/apps/desktop/src/index.css
deleted file mode 100644
index 9bfeca8..0000000
--- a/apps/desktop/src/index.css
+++ /dev/null
@@ -1,69 +0,0 @@
-@import "tailwindcss";
-
-:root {
-  color-scheme: light;
-}
-
-html, body, #root {
-  height: 100%;
-  overflow: hidden; /* Remove scrollbars */
-}
-
-body {
-  @apply text-slate-900;
-  background: transparent;
-  overflow: hidden; /* Remove scrollbars */
-}
-
-/* Fundo padrão para janelas que não são chat minimizado */
-.app-bg {
-  @apply bg-slate-50;
-}
-
-.badge-status {
-  @apply inline-flex h-8 items-center gap-3 rounded-full border border-slate-200 px-3 text-sm font-semibold;
-}
-
-.card {
-  @apply w-full rounded-2xl border border-slate-200 bg-white p-6 shadow-sm;
-}
-
-.btn {
-  @apply inline-flex items-center justify-center rounded-md border px-3 py-2 text-sm font-semibold transition;
-}
-
-.btn-primary {
-  @apply border-black bg-black text-white hover:bg-black/90;
-}
-
-.btn-outline {
-  @apply border-slate-300 bg-white text-slate-800 hover:bg-slate-50;
-}
-
-.input {
-  @apply w-full rounded-lg border border-slate-300 px-3 py-2 text-sm;
-}
-
-.label {
-  @apply text-sm font-medium;
-}
-
-.tabs {
-  @apply mt-4 flex flex-col gap-3;
-}
-
-.tab-list {
-  @apply flex flex-wrap gap-2 border-b border-slate-200 pb-2;
-}
-
-.tab-btn {
-  @apply rounded-md border border-transparent bg-transparent px-3 py-1.5 text-sm font-medium text-slate-700 hover:bg-slate-100;
-}
-
-.tab-btn.active {
-  @apply border-slate-300 bg-slate-100 text-slate-900;
-}
-
-.stat-card {
-  @apply flex items-center gap-3 rounded-md border border-slate-200 bg-slate-50/80 px-3 py-2;
-}
diff --git a/apps/desktop/src/lib/utils.ts b/apps/desktop/src/lib/utils.ts
deleted file mode 100644
index 24be1cd..0000000
--- a/apps/desktop/src/lib/utils.ts
+++ /dev/null
@@ -1,4 +0,0 @@
-export function cn(...classes: Array<string | false | null | undefined>) {
-  return classes.filter(Boolean).join(" ")
-}
-
diff --git a/apps/desktop/src/main.tsx b/apps/desktop/src/main.tsx
deleted file mode 100644
index 3004e1c..0000000
--- a/apps/desktop/src/main.tsx
+++ /dev/null
@@ -1,1910 +0,0 @@
-/* eslint-disable @next/next/no-img-element */
-import { useCallback, useEffect, useMemo, useRef, useState } from "react"
-import { createRoot } from "react-dom/client"
-import { invoke } from "@tauri-apps/api/core"
-import { listen } from "@tauri-apps/api/event"
-import { Store } from "@tauri-apps/plugin-store"
-import { appLocalDataDir, join } from "@tauri-apps/api/path"
-import { ExternalLink, Eye, EyeOff, Loader2, RefreshCw } from "lucide-react"
-import { ConvexReactClient } from "convex/react"
-import { Tabs, TabsContent, TabsList, TabsTrigger } from "./components/ui/tabs"
-import { cn } from "./lib/utils"
-import { ChatApp } from "./chat"
-import { DeactivationScreen } from "./components/DeactivationScreen"
-import { MachineStateMonitor } from "./components/MachineStateMonitor"
-import { api } from "./convex/_generated/api"
-import type { Id } from "./convex/_generated/dataModel"
-import type { SessionStartedEvent, UnreadUpdateEvent, NewMessageEvent, SessionEndedEvent } from "./chat/types"
-
-// URL do Convex para subscription em tempo real
-const CONVEX_URL = import.meta.env.MODE === "production"
-  ? "https://convex.esdrasrenan.com.br"
-  : (import.meta.env.VITE_CONVEX_URL ?? "https://convex.esdrasrenan.com.br")
-
-type MachineOs = {
-  name: string
-  version?: string | null
-  architecture?: string | null
-}
-
-type MachineMetrics = {
-  collectedAt: string
-  cpuLogicalCores: number
-  cpuPhysicalCores?: number | null
-  cpuUsagePercent: number
-  memoryTotalBytes: number
-  memoryUsedBytes: number
-  memoryUsedPercent: number
-  uptimeSeconds: number
-}
-
-type MachineInventory = {
-  cpuBrand?: string | null
-  hostIdentifier?: string | null
-}
-
-type MachineProfile = {
-  hostname: string
-  os: MachineOs
-  macAddresses: string[]
-  serialNumbers: string[]
-  inventory: MachineInventory
-  metrics: MachineMetrics
-}
-
-type MachineRegisterResponse = {
-  machineId: string
-  tenantId?: string | null
-  companyId?: string | null
-  companySlug?: string | null
-  machineToken: string
-  machineEmail?: string | null
-  expiresAt?: number | null
-  persona?: string | null
-  assignedUserId?: string | null
-  collaborator?: {
-    email: string
-    name?: string | null
-  } | null
-}
-
-type AgentConfig = {
-  machineId: string
-  tenantId?: string | null
-  companySlug?: string | null
-  companyName?: string | null
-  machineEmail?: string | null
-  collaboratorEmail?: string | null
-  collaboratorName?: string | null
-  provisioningCode?: string | null
-  accessRole: "collaborator" | "manager"
-  assignedUserId?: string | null
-  assignedUserEmail?: string | null
-  assignedUserName?: string | null
-  apiBaseUrl: string
-  appUrl: string
-  createdAt: number
-  lastSyncedAt?: number | null
-  expiresAt?: number | null
-  heartbeatIntervalSec?: number | null
-}
-
-type RustdeskProvisioningResult = {
-  id: string
-  password: string
-  installedVersion?: string | null
-  updated: boolean
-  lastProvisionedAt: number
-}
-
-type RustdeskInfo = RustdeskProvisioningResult & {
-  lastSyncedAt?: number | null
-  lastError?: string | null
-}
-
-const RUSTDESK_STORE_KEY = "rustdesk"
-
-declare global {
-  interface ImportMetaEnv {
-    readonly VITE_APP_URL?: string
-    readonly VITE_API_BASE_URL?: string
-    readonly VITE_RUSTDESK_CONFIG_STRING?: string
-    readonly VITE_RUSTDESK_DEFAULT_PASSWORD?: string
-  }
-  interface ImportMeta { readonly env: ImportMetaEnv }
-}
-
-const STORE_FILENAME = "machine-agent.json"
-const DEFAULT_APP_URL = import.meta.env.MODE === "production" ? "https://tickets.esdrasrenan.com.br" : "http://localhost:3000"
-
-function normalizeUrl(value?: string | null, fallback = DEFAULT_APP_URL) {
-  const trimmed = (value ?? fallback).trim()
-  if (!trimmed.startsWith("http")) return fallback
-  return trimmed.replace(/\/+$/, "")
-}
-
-const appUrl = normalizeUrl(import.meta.env.VITE_APP_URL, DEFAULT_APP_URL)
-const apiBaseUrl = normalizeUrl(import.meta.env.VITE_API_BASE_URL, appUrl)
-const RUSTDESK_CONFIG_STRING = import.meta.env.VITE_RUSTDESK_CONFIG_STRING?.trim() || null
-const RUSTDESK_DEFAULT_PASSWORD = import.meta.env.VITE_RUSTDESK_DEFAULT_PASSWORD?.trim() || null
-
-const TOKEN_SELF_HEAL_DEBOUNCE_MS = 30 * 1000
-
-function sanitizeEmail(value: string | null | undefined) {
-  const trimmed = (value ?? "").trim().toLowerCase()
-  return trimmed || null
-}
-
-function isTokenRevokedMessage(input: string) {
-  const normalized = input.toLowerCase()
-  return (
-    normalized.includes("token de dispositivo revogado") ||
-    normalized.includes("token de dispositivo inválido") ||
-    normalized.includes("token de dispositivo expirado")
-  )
-}
-
-function formatApiError(responseText: string, statusCode: number): string {
-  try {
-    const json = JSON.parse(responseText)
-    if (json.error === "Payload invalido" || json.error === "Payload inválido") {
-      const details = typeof json.details === "string" ? JSON.parse(json.details) : json.details
-      if (Array.isArray(details) && details.length > 0) {
-        const fieldLabels: Record<string, string> = {
-          "collaborator.email": "E-mail",
-          "collaborator.name": "Nome",
-          email: "E-mail",
-          name: "Nome",
-          provisioningCode: "Código de ativação",
-          hostname: "Nome do computador",
-        }
-        const messages: string[] = []
-        for (const err of details) {
-          const path = Array.isArray(err.path) ? err.path.join(".") : String(err.path ?? "")
-          const fieldLabel = fieldLabels[path] || path || "Campo"
-          if (err.code === "invalid_format" && err.format === "email") {
-            messages.push(`${fieldLabel}: formato de e-mail inválido`)
-          } else if (err.code === "invalid_format") {
-            messages.push(`${fieldLabel}: formato inválido`)
-          } else if (err.code === "too_small" || err.code === "too_short") {
-            messages.push(`${fieldLabel}: muito curto`)
-          } else if (err.code === "too_big" || err.code === "too_long") {
-            messages.push(`${fieldLabel}: muito longo`)
-          } else if (err.code === "invalid_type") {
-            messages.push(`${fieldLabel}: valor inválido`)
-          } else if (err.message) {
-            messages.push(`${fieldLabel}: ${err.message}`)
-          } else {
-            messages.push(`${fieldLabel}: erro de validação`)
-          }
-        }
-        if (messages.length > 0) {
-          return messages.join("\n")
-        }
-      }
-    }
-    if (json.error) {
-      return json.error
-    }
-  } catch {
-    // Não é JSON, retorna o texto original
-  }
-  return `Erro no servidor (${statusCode})`
-}
-
-function buildRemoteAccessPayload(info: RustdeskInfo | null) {
-  if (!info) return null
-  const payload: Record<string, string | undefined> = {
-    provider: "RustDesk",
-    identifier: info.id,
-    url: `rustdesk://${info.id}`,
-    password: info.password,
-  }
-  if (info.installedVersion) {
-    payload.notes = `RustDesk ${info.installedVersion}`
-  }
-  return payload
-}
-
-function buildRemoteAccessSnapshot(info: RustdeskInfo | null) {
-  const payload = buildRemoteAccessPayload(info)
-  if (!payload) return null
-  return {
-    ...payload,
-    lastVerifiedAt: Date.now(),
-    metadata: {
-      source: "raven-desktop",
-      version: info?.installedVersion ?? null,
-    },
-  }
-}
-
-async function loadStore(): Promise<Store> {
-  const appData = await appLocalDataDir()
-  const storePath = await join(appData, STORE_FILENAME)
-  return await Store.load(storePath)
-}
-
-async function readToken(store: Store): Promise<string | null> {
-  return (await store.get<string>("token")) ?? null
-}
-
-async function writeToken(store: Store, token: string): Promise<void> {
-  await store.set("token", token)
-  await store.save()
-}
-
-async function readConfig(store: Store): Promise<AgentConfig | null> {
-  return (await store.get<AgentConfig>("config")) ?? null
-}
-
-async function writeConfig(store: Store, cfg: AgentConfig): Promise<void> {
-  await store.set("config", cfg)
-  await store.save()
-}
-
-async function readRustdeskInfo(store: Store): Promise<RustdeskInfo | null> {
-  return (await store.get<RustdeskInfo>(RUSTDESK_STORE_KEY)) ?? null
-}
-
-async function writeRustdeskInfo(store: Store, info: RustdeskInfo): Promise<void> {
-  await store.set(RUSTDESK_STORE_KEY, info)
-  await store.save()
-}
-
-function logDesktop(message: string, data?: Record<string, unknown>) {
-  const enriched = data ? `${message} ${JSON.stringify(data)}` : message
-  const line = `[raven] ${enriched}`
-  console.log(line)
-  // Persiste em arquivo local para facilitar debugging fora do console
-  invoke("log_app_event", { message: line }).catch(() => {})
-}
-
-function bytes(n?: number) {
-  if (!n || !Number.isFinite(n)) return "—"
-  const u = ["B","KB","MB","GB","TB"]
-  let v = n; let i = 0
-  while (v >= 1024 && i < u.length - 1) { v/=1024; i++ }
-  return `${v.toFixed(v>=10||i===0?0:1)} ${u[i]}`
-}
-
-function pct(p?: number) { return !p && p !== 0 ? "—" : `${p.toFixed(0)}%` }
-
-type MachineStatePayload = {
-  isActive?: boolean | null
-  metadata?: Record<string, unknown> | null
-}
-
-function extractActiveFromMetadata(metadata: unknown): boolean {
-  if (!metadata || typeof metadata !== "object") return true
-  const record = metadata as Record<string, unknown>
-  const direct = record["isActive"]
-  if (typeof direct === "boolean") return direct
-  const state = record["state"]
-  if (state && typeof state === "object") {
-    const nested = state as Record<string, unknown>
-    const active = nested["isActive"] ?? nested["active"] ?? nested["enabled"]
-    if (typeof active === "boolean") return active
-  }
-  const flags = record["flags"]
-  if (flags && typeof flags === "object") {
-    const nested = flags as Record<string, unknown>
-    const active = nested["isActive"] ?? nested["active"]
-    if (typeof active === "boolean") return active
-  }
-  const status = record["status"]
-  if (typeof status === "string") {
-    const normalized = status.trim().toLowerCase()
-    if (["deactivated", "desativada", "desativado", "inactive", "inativo", "disabled"].includes(normalized)) {
-      return false
-    }
-  }
-  return true
-}
-
-function resolveMachineActive(machine?: MachineStatePayload | null): boolean {
-  if (!machine) return true
-  if (typeof machine.isActive === "boolean") return machine.isActive
-  return extractActiveFromMetadata(machine.metadata)
-}
-
-function App() {
-  const [store, setStore] = useState<Store | null>(null)
-  const [token, setToken] = useState<string | null>(null)
-  const [config, setConfig] = useState<AgentConfig | null>(null)
-  const [profile, setProfile] = useState<MachineProfile | null>(null)
-  const [logoSrc, setLogoSrc] = useState<string>("/logo-raven.png")
-  const [error, setError] = useState<string | null>(null)
-  const [busy, setBusy] = useState(false)
-  const [status, setStatus] = useState<string | null>(null)
-  const [isMachineActive, setIsMachineActive] = useState(true)
-  const [showSecret, setShowSecret] = useState(false)
-  const [isLaunchingSystem, setIsLaunchingSystem] = useState(false)
-  const [tokenValidationTick, setTokenValidationTick] = useState(0)
-  const [, setIsValidatingToken] = useState(false)
-  const tokenVerifiedRef = useRef(false)
-  const [rustdeskInfo, setRustdeskInfo] = useState<RustdeskInfo | null>(null)
-  const [isRustdeskProvisioning, setIsRustdeskProvisioning] = useState(false)
-  const rustdeskBootstrapRef = useRef(false)
-  const rustdeskInfoRef = useRef<RustdeskInfo | null>(null)
-  const selfHealPromiseRef = useRef<Promise<boolean> | null>(null)
-  const lastHealAtRef = useRef(0)
-
-  // Cliente Convex para monitoramento em tempo real do estado da maquina
-  const [convexClient, setConvexClient] = useState<ConvexReactClient | null>(null)
-
-  const [provisioningCode, setProvisioningCode] = useState("")
-  const [validatedCompany, setValidatedCompany] = useState<{ id: string; name: string; slug: string; tenantId: string } | null>(null)
-  const [companyName, setCompanyName] = useState("")
-  const [isValidatingCode, setIsValidatingCode] = useState(false)
-  const [codeStatus, setCodeStatus] = useState<{ tone: "success" | "error"; message: string } | null>(null)
-  const [collabEmail, setCollabEmail] = useState("")
-  const [collabName, setCollabName] = useState("")
-  const [updating, setUpdating] = useState(false)
-  const [updateInfo, setUpdateInfo] = useState<{ message: string; tone: "info" | "success" | "error" } | null>({
-    message: "Atualizações automáticas são verificadas a cada inicialização.",
-    tone: "info",
-  })
-  const autoLaunchRef = useRef(false)
-  const autoUpdateRef = useRef(false)
-  const logoFallbackRef = useRef(false)
-  const emailRegex = useRef(/^[^\s@]+@[^\s@]+\.[^\s@]{2,}$/i)
-  const isEmailValid = useMemo(() => emailRegex.current.test(collabEmail.trim()), [collabEmail])
-
-
-  const ensureProfile = useCallback(async () => {
-    if (profile) return profile
-    const fresh = await invoke<MachineProfile>("collect_machine_profile")
-    setProfile(fresh)
-    return fresh
-  }, [profile])
-
-  const persistRegistration = useCallback(
-    async (
-      data: MachineRegisterResponse,
-      opts: {
-        collaborator: { email: string; name?: string | null }
-        provisioningCode: string
-        company?: { name?: string | null; slug?: string | null; tenantId?: string | null }
-      }
-    ) => {
-      if (!store) throw new Error("Store não carregado")
-      const resolvedEmail = sanitizeEmail(opts.collaborator.email)
-      if (!resolvedEmail) {
-        throw new Error("Informe o e-mail do colaborador para concluir o registro")
-      }
-      const collaboratorNameNormalized = opts.collaborator.name?.trim() || null
-      const companyCtx = opts.company ?? {
-        name: config?.companyName ?? null,
-        slug: config?.companySlug ?? null,
-        tenantId: config?.tenantId ?? null,
-      }
-      await writeToken(store, data.machineToken)
-      setToken(data.machineToken)
-
-      const nextConfig: AgentConfig = {
-        machineId: data.machineId,
-        tenantId: data.tenantId ?? companyCtx?.tenantId ?? config?.tenantId ?? null,
-        companySlug: data.companySlug ?? companyCtx?.slug ?? config?.companySlug ?? null,
-        companyName: companyCtx?.name ?? config?.companyName ?? companyName ?? null,
-        machineEmail: data.machineEmail ?? null,
-        collaboratorEmail: resolvedEmail,
-        collaboratorName: collaboratorNameNormalized,
-        provisioningCode: opts.provisioningCode,
-        accessRole: (data.persona ?? config?.accessRole ?? "collaborator").toLowerCase() === "manager" ? "manager" : "collaborator",
-        assignedUserId: data.assignedUserId ?? null,
-        assignedUserEmail: data.collaborator?.email ?? resolvedEmail,
-        assignedUserName: data.collaborator?.name ?? collaboratorNameNormalized,
-        apiBaseUrl,
-        appUrl,
-        createdAt: config?.createdAt ?? Date.now(),
-        lastSyncedAt: Date.now(),
-        expiresAt: data.expiresAt ?? null,
-        heartbeatIntervalSec: config?.heartbeatIntervalSec ?? null,
-      }
-
-      setConfig(nextConfig)
-      setCompanyName(nextConfig.companyName ?? "")
-      setCollabEmail(resolvedEmail)
-      setCollabName(collaboratorNameNormalized ?? "")
-      setProvisioningCode(opts.provisioningCode)
-      await writeConfig(store, nextConfig)
-
-      tokenVerifiedRef.current = true
-      setStatus("online")
-      setIsMachineActive(true)
-      setTokenValidationTick((tick) => tick + 1)
-
-      try {
-        await invoke("start_machine_agent", {
-          baseUrl: apiBaseUrl,
-          token: data.machineToken,
-          status: "online",
-          intervalSeconds: nextConfig.heartbeatIntervalSec ?? 300,
-        })
-        // Iniciar sistema de chat apos o agente
-        await invoke("start_chat_polling", {
-          baseUrl: apiBaseUrl,
-          convexUrl: "https://convex.esdrasrenan.com.br",
-          token: data.machineToken,
-        })
-        logDesktop("chat:started")
-      } catch (err) {
-        console.error("Falha ao reiniciar heartbeat/chat", err)
-      }
-
-      return nextConfig
-    },
-    [store, config, companyName]
-  )
-
-  const reRegisterMachine = useCallback(
-    async (context: string) => {
-      if (!store) return false
-      const storedCode = (config?.provisioningCode ?? provisioningCode).trim().toLowerCase()
-      if (!storedCode) {
-        console.warn("[self-heal] Provisioning code absent; manual intervention required")
-        setError("Código de provisionamento ausente. Informe-o novamente para concluir o processo.")
-        return false
-      }
-
-      const collaboratorEmail = sanitizeEmail(collabEmail) ?? config?.collaboratorEmail ?? config?.assignedUserEmail ?? null
-      if (!collaboratorEmail) {
-        console.warn("[self-heal] Collaborator email missing")
-        setError("Informe o e-mail do colaborador vinculado a esta dispositivo para continuar.")
-        return false
-      }
-      const collaboratorName = collabName.trim() || config?.collaboratorName || config?.assignedUserName || null
-
-      let machineProfile: MachineProfile
-      try {
-        machineProfile = await ensureProfile()
-      } catch (profileError) {
-        console.error("[self-heal] Falha ao coletar perfil", profileError)
-        setError("Não foi possível coletar os dados da dispositivo para reprovisionar. Reabra o app como administrador.")
-        return false
-      }
-
-      const metadataPayload: Record<string, unknown> = {
-        inventory: machineProfile.inventory,
-        metrics: machineProfile.metrics,
-        collaborator: {
-          email: collaboratorEmail,
-          name: collaboratorName,
-          role: config?.accessRole ?? "collaborator",
-        },
-      }
-      const snapshot = buildRemoteAccessSnapshot(rustdeskInfoRef.current)
-      if (snapshot) {
-        metadataPayload.remoteAccessSnapshot = snapshot
-      }
-
-      const body = {
-        provisioningCode: storedCode,
-        hostname: machineProfile.hostname,
-        os: machineProfile.os,
-        macAddresses: machineProfile.macAddresses,
-        serialNumbers: machineProfile.serialNumbers,
-        metadata: metadataPayload,
-        collaborator: {
-          email: collaboratorEmail,
-          name: collaboratorName ?? undefined,
-        },
-        registeredBy: "desktop-agent",
-      }
-
-      try {
-        const res = await fetch(`${apiBaseUrl}/api/machines/register`, {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify(body),
-        })
-        if (!res.ok) {
-          const text = await res.text()
-          console.error(`[self-heal] Reprovision failed (${context})`, text)
-          setError("Falha ao reprovisionar automaticamente. Revise o código e tente novamente.")
-          return false
-        }
-        const data = (await res.json()) as MachineRegisterResponse
-        await persistRegistration(data, {
-          collaborator: { email: collaboratorEmail, name: collaboratorName },
-          provisioningCode: storedCode,
-          company: {
-            name: config?.companyName ?? validatedCompany?.name ?? null,
-            slug: config?.companySlug ?? validatedCompany?.slug ?? null,
-            tenantId: config?.tenantId ?? validatedCompany?.tenantId ?? null,
-          },
-        })
-        console.info(`[self-heal] Token regenerado (${context})`)
-        return true
-      } catch (error) {
-        console.error(`[self-heal] Erro inesperado (${context})`, error)
-        setError("Não foi possível reprovisionar automaticamente. Verifique a conexão e tente novamente.")
-        return false
-      }
-    },
-    [store, config, provisioningCode, collabEmail, collabName, ensureProfile, persistRegistration, validatedCompany]
-  )
-
-  const attemptSelfHeal = useCallback(
-    async (context: string) => {
-      if (!store) return false
-      if (selfHealPromiseRef.current) {
-        return selfHealPromiseRef.current
-      }
-      const elapsed = Date.now() - lastHealAtRef.current
-      if (elapsed < TOKEN_SELF_HEAL_DEBOUNCE_MS && lastHealAtRef.current !== 0) {
-        return false
-      }
-      const promise = reRegisterMachine(context).finally(() => {
-        selfHealPromiseRef.current = null
-        lastHealAtRef.current = Date.now()
-      })
-      selfHealPromiseRef.current = promise
-      return promise
-    },
-    [store, reRegisterMachine]
-  )
-
-  useEffect(() => {
-    (async () => {
-      try {
-        const s = await loadStore()
-        setStore(s)
-        const t = await readToken(s)
-        setToken(t)
-        const cfg = await readConfig(s)
-        setConfig(cfg)
-        const existingRustdesk = await readRustdeskInfo(s)
-        setRustdeskInfo(existingRustdesk)
-        if (cfg?.collaboratorEmail) setCollabEmail(cfg.collaboratorEmail)
-        if (cfg?.collaboratorName) setCollabName(cfg.collaboratorName)
-        if (cfg?.companyName) setCompanyName(cfg.companyName)
-        if (!t) {
-          const p = await invoke<MachineProfile>("collect_machine_profile")
-          setProfile(p)
-        }
-        // Não assume online sem validar; valida abaixo em outro efeito
-      } catch {
-        setError("Falha ao carregar estado do agente.")
-        logDesktop("store-load:error")
-      }
-    })()
-  }, [])
-
-  // Valida token existente ao iniciar o app. Se inválido/expirado, limpa e volta ao onboarding.
-  useEffect(() => {
-    if (!store || !token) return
-    let cancelled = false
-    ;(async () => {
-      setIsValidatingToken(true)
-      try {
-        const snapshot = buildRemoteAccessSnapshot(rustdeskInfoRef.current)
-        const heartbeatPayload: Record<string, unknown> = {
-          machineToken: token,
-          status: "online",
-        }
-        if (snapshot) {
-          heartbeatPayload.metadata = { remoteAccessSnapshot: snapshot }
-        }
-        const res = await fetch(`${apiBaseUrl}/api/machines/heartbeat`, {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify(heartbeatPayload),
-        })
-        logDesktop("heartbeat:sent", { ok: res.ok, status: res.status })
-        if (cancelled) return
-        if (res.ok) {
-          tokenVerifiedRef.current = true
-          setStatus("online")
-          setTokenValidationTick((tick) => tick + 1)
-          try {
-            await invoke("start_machine_agent", {
-              baseUrl: apiBaseUrl,
-              token,
-              status: "online",
-              intervalSeconds: 300,
-            })
-            // Iniciar sistema de chat apos o agente
-            await invoke("start_chat_polling", {
-              baseUrl: apiBaseUrl,
-              convexUrl: "https://convex.esdrasrenan.com.br",
-              token,
-            })
-            logDesktop("chat:started:validation")
-          } catch (err) {
-            console.error("Falha ao iniciar heartbeat/chat em segundo plano", err)
-          }
-          const payload = await res.clone().json().catch(() => null)
-          if (payload && typeof payload === "object" && "machine" in payload) {
-            const machineData = (payload as { machine?: MachineStatePayload }).machine
-            if (machineData) {
-              const currentActive = resolveMachineActive(machineData)
-              setIsMachineActive(currentActive)
-            }
-          }
-          return
-        }
-        const text = await res.text()
-        const msg = text.toLowerCase()
-        const isInvalid =
-          msg.includes("token de dispositivo inválido") ||
-          msg.includes("token de dispositivo revogado") ||
-          msg.includes("token de dispositivo expirado")
-        if (isInvalid) {
-          const healed = await attemptSelfHeal("heartbeat")
-          if (cancelled) return
-          if (healed) {
-            logDesktop("heartbeat:selfheal:success")
-            setStatus("online")
-            return
-          }
-          try {
-            await store.delete("token"); await store.delete("config"); await store.save()
-          } catch {}
-          autoLaunchRef.current = false
-          tokenVerifiedRef.current = false
-          setToken(null)
-          setConfig(null)
-          setStatus(null)
-          setIsMachineActive(true)
-          setError("Este dispositivo precisa ser reprovisionado. Informe o código de provisionamento.")
-          try {
-            const p = await invoke<MachineProfile>("collect_machine_profile")
-            if (!cancelled) setProfile(p)
-          } catch {}
-        } else {
-          // Não limpa token em falhas genéricas (ex.: rede); apenas informa
-          setError("Falha ao validar sessão da dispositivo. Tente novamente.")
-          tokenVerifiedRef.current = true
-          setTokenValidationTick((tick) => tick + 1)
-        }
-      } catch (err) {
-        if (!cancelled) {
-          console.error("Falha ao validar token (rede)", err)
-          logDesktop("heartbeat:error", { message: err instanceof Error ? err.message : String(err) })
-          tokenVerifiedRef.current = true
-          setTokenValidationTick((tick) => tick + 1)
-        }
-      } finally {
-        if (!cancelled) setIsValidatingToken(false)
-      }
-    })()
-    return () => {
-      cancelled = true
-    }
-  }, [store, token, attemptSelfHeal])
-
-useEffect(() => {
-  if (!import.meta.env.DEV) return
-
-    function onKeyDown(event: KeyboardEvent) {
-      const key = (event.key || "").toLowerCase()
-      if (key === "f12" || (event.ctrlKey && event.shiftKey && key === "i")) {
-        invoke("open_devtools").catch(() => {})
-        event.preventDefault()
-      }
-    }
-
-    function onContextMenu(event: MouseEvent) {
-      if (event.ctrlKey || event.shiftKey) {
-        invoke("open_devtools").catch(() => {})
-        event.preventDefault()
-      }
-    }
-
-    window.addEventListener("keydown", onKeyDown)
-    window.addEventListener("contextmenu", onContextMenu)
-    return () => {
-      window.removeEventListener("keydown", onKeyDown)
-      window.removeEventListener("contextmenu", onContextMenu)
-    }
-}, [])
-
-useEffect(() => {
-  rustdeskInfoRef.current = rustdeskInfo
-}, [rustdeskInfo])
-
-// Cria/destrói cliente Convex quando o token muda
-useEffect(() => {
-  if (!token) {
-    if (convexClient) {
-      convexClient.close()
-      setConvexClient(null)
-    }
-    return
-  }
-
-  // Cria novo cliente Convex para monitoramento em tempo real
-  const client = new ConvexReactClient(CONVEX_URL, {
-    unsavedChangesWarning: false,
-  })
-  setConvexClient(client)
-
-  return () => {
-    client.close()
-  }
-}, [token]) // eslint-disable-line react-hooks/exhaustive-deps
-
-// Callbacks para quando a máquina for desativada, resetada ou reativada
-const handleMachineDeactivated = useCallback(() => {
-  console.log("[App] Máquina foi desativada - mostrando tela de bloqueio")
-  setIsMachineActive(false)
-}, [])
-
-const handleMachineReactivated = useCallback(() => {
-  console.log("[App] Máquina foi reativada - liberando acesso")
-  setIsMachineActive(true)
-}, [])
-
-// Callback para o botão "Verificar novamente" na tela de desativação
-// Usa o convexClient diretamente para fazer uma query manual
-const handleRetryCheck = useCallback(async () => {
-  if (!convexClient || !config?.machineId) return
-  console.log("[App] Verificando estado da máquina manualmente...")
-  try {
-    const state = await convexClient.query(api.machines.getMachineState, {
-      machineId: config.machineId as Id<"machines">,
-    })
-    console.log("[App] Estado da máquina:", state)
-    if (state?.isActive) {
-      console.log("[App] Máquina ativa - liberando acesso")
-      setIsMachineActive(true)
-    }
-  } catch (err) {
-    console.error("[App] Erro ao verificar estado:", err)
-  }
-}, [convexClient, config?.machineId])
-
-const handleTokenRevoked = useCallback(async () => {
-  console.log("[App] Token foi revogado - voltando para tela de registro")
-  if (store) {
-    try {
-      await store.delete("token")
-      await store.delete("config")
-      await store.save()
-    } catch (err) {
-      console.error("Falha ao limpar store", err)
-    }
-  }
-  tokenVerifiedRef.current = false
-  autoLaunchRef.current = false
-  setToken(null)
-  setConfig(null)
-  setStatus(null)
-  setIsMachineActive(true)
-  setIsLaunchingSystem(false)
-  // Limpa campos de input para novo registro
-  setProvisioningCode("")
-  setCollabEmail("")
-  setCollabName("")
-  setValidatedCompany(null)
-  setCodeStatus(null)
-  setCompanyName("")
-  setError("Este dispositivo foi resetado. Informe o código de provisionamento para reconectar.")
-  // Força navegar de volta para a página inicial do app Tauri (não do servidor web)
-  // URL do app Tauri em produção é http://tauri.localhost/, em dev é http://localhost:1420/
-  const appUrl = import.meta.env.MODE === "production" ? "http://tauri.localhost/" : "http://localhost:1420/"
-  window.location.href = appUrl
-}, [store])
-
-  useEffect(() => {
-    if (!store || !config) return
-    const email = collabEmail.trim()
-    const name = collabName.trim()
-    const normalizedEmail = email.length > 0 ? email : null
-    const normalizedName = name.length > 0 ? name : null
-    if (
-      config.collaboratorEmail === normalizedEmail &&
-      config.collaboratorName === normalizedName
-    ) {
-      return
-    }
-    const nextConfig: AgentConfig = {
-      ...config,
-      collaboratorEmail: normalizedEmail,
-      collaboratorName: normalizedName,
-    }
-    setConfig(nextConfig)
-    writeConfig(store, nextConfig)
-      .then(() => logDesktop("config:update:collaborator", { email: normalizedEmail }))
-      .catch((err) => console.error("Falha ao atualizar colaborador", err))
-  }, [store, config, config?.collaboratorEmail, config?.collaboratorName, collabEmail, collabName])
-
-  useEffect(() => {
-    if (!config?.provisioningCode) return
-    if (provisioningCode.trim()) return
-    setProvisioningCode(config.provisioningCode)
-  }, [config?.provisioningCode, provisioningCode])
-
-  useEffect(() => {
-    if (!store || !config) return
-    const normalizedAppUrl = normalizeUrl(config.appUrl, appUrl)
-    const normalizedApiUrl = normalizeUrl(config.apiBaseUrl, apiBaseUrl)
-    const shouldForceRemote = import.meta.env.MODE === "production"
-    const nextAppUrl = shouldForceRemote && normalizedAppUrl.includes("localhost") ? appUrl : normalizedAppUrl
-    const nextApiUrl = shouldForceRemote && normalizedApiUrl.includes("localhost") ? apiBaseUrl : normalizedApiUrl
-    if (nextAppUrl !== config.appUrl || nextApiUrl !== config.apiBaseUrl) {
-      const updatedConfig = { ...config, appUrl: nextAppUrl, apiBaseUrl: nextApiUrl }
-      setConfig(updatedConfig)
-      writeConfig(store, updatedConfig)
-        .then(() => logDesktop("config:update:url"))
-        .catch((err) => console.error("Falha ao atualizar configuração", err))
-    }
-  }, [store, config])
-
-  useEffect(() => {
-    const trimmed = provisioningCode.trim()
-    if (trimmed.length < 32) {
-      setValidatedCompany(null)
-      setCodeStatus(null)
-      setCompanyName("")
-      return
-    }
-    let cancelled = false
-    const controller = new AbortController()
-    const timeout = setTimeout(async () => {
-      setIsValidatingCode(true)
-      try {
-        const res = await fetch(`${apiBaseUrl}/api/machines/provisioning`, {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify({ provisioningCode: trimmed }),
-          signal: controller.signal,
-        })
-        if (!res.ok) {
-          const message = res.status === 404 ? "Código não encontrado" : "Falha ao validar código"
-          if (!cancelled) {
-            setValidatedCompany(null)
-            setCompanyName("")
-            setCodeStatus({ tone: "error", message })
-          }
-          return
-        }
-        const data = (await res.json()) as { company: { id: string; name: string; slug: string; tenantId: string } }
-        if (!cancelled) {
-          setValidatedCompany(data.company)
-          setCompanyName(data.company.name)
-          setCodeStatus({ tone: "success", message: `Empresa encontrada: ${data.company.name}` })
-        }
-      } catch (error) {
-        if (!cancelled) {
-          console.error("Falha ao validar código de provisionamento", error)
-          setValidatedCompany(null)
-          setCompanyName("")
-          setCodeStatus({ tone: "error", message: "Não foi possível validar o código agora" })
-        }
-      } finally {
-        if (!cancelled) setIsValidatingCode(false)
-      }
-    }, 400)
-    return () => {
-      cancelled = true
-      clearTimeout(timeout)
-      controller.abort()
-      setIsValidatingCode(false)
-    }
-  }, [provisioningCode])
-
-const resolvedAppUrl = useMemo(() => {
-  if (!config?.appUrl) return appUrl
-  const normalized = normalizeUrl(config.appUrl, appUrl)
-  if (import.meta.env.MODE === "production" && normalized.includes("localhost")) {
-    return appUrl
-  }
-  return normalized
-}, [config?.appUrl])
-
-  // Funcao simplificada de sync - sempre le do disco para evitar race conditions
-  const syncRemoteAccessDirect = useCallback(
-    async (info: RustdeskInfo, allowRetry = true): Promise<boolean> => {
-      try {
-        // Sempre le do disco para evitar race conditions com state React
-        const freshStore = await loadStore()
-        const freshConfig = await readConfig(freshStore)
-        const freshToken = await readToken(freshStore)
-
-        if (!freshConfig?.machineId || !freshToken) {
-          logDesktop("remoteAccess:sync:skip", {
-            hasMachineId: !!freshConfig?.machineId,
-            hasToken: !!freshToken,
-          })
-          return false
-        }
-
-        const payload = buildRemoteAccessPayload(info)
-        if (!payload) return false
-
-        logDesktop("remoteAccess:sync:start", { id: info.id })
-
-        const response = await fetch(`${apiBaseUrl}/api/machines/remote-access`, {
-          method: "POST",
-          headers: {
-            "Content-Type": "application/json",
-            "Idempotency-Key": `${freshConfig.machineId}:RustDesk:${info.id}`,
-          },
-          body: JSON.stringify({ machineToken: freshToken, ...payload }),
-        })
-
-        if (response.ok) {
-          const nextInfo: RustdeskInfo = { ...info, lastSyncedAt: Date.now(), lastError: null }
-          await writeRustdeskInfo(freshStore, nextInfo)
-          setRustdeskInfo(nextInfo)
-          logDesktop("remoteAccess:sync:success", { id: info.id })
-          return true
-        }
-
-        const errorText = await response.text()
-        logDesktop("remoteAccess:sync:error", { status: response.status, error: errorText.slice(0, 200) })
-
-        // Se token invalido, tenta self-heal uma vez
-        if (allowRetry && (response.status === 401 || isTokenRevokedMessage(errorText))) {
-          const healed = await attemptSelfHeal("remote-access")
-          if (healed) {
-            return syncRemoteAccessDirect(info, false)
-          }
-        }
-
-        // Salva erro no store
-        const failedInfo: RustdeskInfo = { ...info, lastError: errorText.slice(0, 200) }
-        await writeRustdeskInfo(freshStore, failedInfo)
-        setRustdeskInfo(failedInfo)
-        return false
-      } catch (error) {
-        const message = error instanceof Error ? error.message : String(error)
-        logDesktop("remoteAccess:sync:exception", { error: message })
-        return false
-      }
-    },
-    [attemptSelfHeal]
-  )
-
-  const handleRustdeskProvision = useCallback(
-    async (payload: RustdeskProvisioningResult) => {
-      logDesktop("rustdesk:provision:start", { id: payload.id, hasStore: !!store })
-      if (!store) {
-        logDesktop("rustdesk:provision:skip:no-store")
-        return
-      }
-      const normalized: RustdeskInfo = {
-        ...payload,
-        installedVersion: payload.installedVersion ?? null,
-        lastSyncedAt: rustdeskInfoRef.current?.lastSyncedAt ?? null,
-        lastError: null,
-      }
-      try {
-        await writeRustdeskInfo(store, normalized)
-        logDesktop("rustdesk:provision:saved", { id: normalized.id })
-      } catch (error) {
-        logDesktop("rustdesk:provision:save-error", { error: String(error) })
-        throw error
-      }
-      setRustdeskInfo(normalized)
-
-      // Recarrega o config diretamente do store para garantir que temos o machineId mais recente
-      // (evita race condition quando register() chama ensureRustdesk antes do state React atualizar)
-      const freshStore = await loadStore()
-      const freshConfig = await readConfig(freshStore)
-      const freshToken = await readToken(freshStore)
-      if (!freshConfig?.machineId) {
-        logDesktop("rustdesk:provision:sync-skipped", { reason: "no-machineId-in-store" })
-        return
-      }
-      if (!freshToken) {
-        logDesktop("rustdesk:provision:sync-skipped", { reason: "no-token-in-store" })
-        return
-      }
-
-      // Faz o sync diretamente com os dados frescos do store
-      try {
-        const syncPayload = buildRemoteAccessPayload(normalized)
-        if (!syncPayload) {
-          logDesktop("rustdesk:provision:sync-skipped", { reason: "invalid-payload" })
-          return
-        }
-        const response = await fetch(`${apiBaseUrl}/api/machines/remote-access`, {
-          method: "POST",
-          headers: {
-            "Content-Type": "application/json",
-            "Idempotency-Key": `${freshConfig.machineId}:RustDesk:${normalized.id}`,
-          },
-          body: JSON.stringify({ machineToken: freshToken, ...syncPayload }),
-        })
-        if (response.ok) {
-          const nextInfo: RustdeskInfo = { ...normalized, lastSyncedAt: Date.now(), lastError: null }
-          await writeRustdeskInfo(freshStore, nextInfo)
-          setRustdeskInfo(nextInfo)
-          logDesktop("rustdesk:provision:synced", { id: normalized.id })
-        } else {
-          const errorText = await response.text().catch(() => "")
-          logDesktop("rustdesk:provision:sync-error", { status: response.status, error: errorText.slice(0, 200) })
-        }
-      } catch (error) {
-        logDesktop("rustdesk:provision:sync-error", { error: String(error) })
-      }
-    },
-    [store]
-  )
-
-  const ensureRustdesk = useCallback(async () => {
-    logDesktop("rustdesk:ensure:start", { hasStore: !!store, machineId: config?.machineId ?? null })
-    if (!store) {
-      logDesktop("rustdesk:ensure:skip:no-store")
-      return null
-    }
-    if (!config?.machineId) {
-      logDesktop("rustdesk:skip:no-machine-id")
-      return null
-    }
-    setIsRustdeskProvisioning(true)
-    try {
-      logDesktop("rustdesk:ensure:invoking", { machineId: config.machineId })
-      const payload = await invoke<RustdeskProvisioningResult>("ensure_rustdesk_and_emit", {
-        configString: RUSTDESK_CONFIG_STRING || null,
-        password: RUSTDESK_DEFAULT_PASSWORD || null,
-        machineId: config.machineId,
-      })
-      logDesktop("rustdesk:ensure:invoked", { id: payload.id, version: payload.installedVersion })
-      await handleRustdeskProvision(payload)
-      logDesktop("rustdesk:ensure:complete", { id: payload.id })
-      return payload
-    } catch (error) {
-      const message = error instanceof Error ? error.message : String(error)
-      if (message.toLowerCase().includes("apenas no windows")) {
-        console.info("Provisionamento do RustDesk ignorado (plataforma não suportada)")
-      } else {
-        logDesktop("rustdesk:ensure:error", { error: message })
-        console.error("Falha ao provisionar RustDesk", error)
-      }
-      return null
-    } finally {
-      setIsRustdeskProvisioning(false)
-    }
-  }, [store, config?.machineId, handleRustdeskProvision])
-
-  useEffect(() => {
-    if (!store) return
-    let disposed = false
-    let unsubscribe: (() => void) | null = null
-
-    listen<RustdeskProvisioningResult>("raven://remote-access/provisioned", async (event) => {
-      try {
-        await handleRustdeskProvision(event.payload)
-      } catch (error) {
-        console.error("Falha ao processar evento de provisioning do RustDesk", error)
-      }
-    })
-      .then((unlisten) => {
-        if (disposed) {
-          unlisten()
-        } else {
-          unsubscribe = unlisten
-        }
-      })
-      .catch((error) => console.error("Falha ao registrar listener do RustDesk", error))
-
-    return () => {
-      disposed = true
-      if (unsubscribe) unsubscribe()
-    }
-  }, [store, handleRustdeskProvision])
-
-  // Bootstrap do RustDesk + retry simplificado (60s)
-  useEffect(() => {
-    if (!store || !config?.machineId) return
-
-    let disposed = false
-
-    async function bootstrap() {
-      // Se nao tem rustdeskInfo, provisiona primeiro
-      if (!rustdeskInfo && !isRustdeskProvisioning && !rustdeskBootstrapRef.current) {
-        rustdeskBootstrapRef.current = true
-        try {
-          await ensureRustdesk()
-        } finally {
-          rustdeskBootstrapRef.current = false
-        }
-        return // handleRustdeskProvision fara o sync
-      }
-
-      // Se ja tem rustdeskInfo mas nunca sincronizou, tenta sync
-      if (rustdeskInfo && !rustdeskInfo.lastSyncedAt) {
-        logDesktop("remoteAccess:sync:bootstrap", { id: rustdeskInfo.id })
-        await syncRemoteAccessDirect(rustdeskInfo)
-      }
-    }
-
-    bootstrap()
-
-    // Retry a cada 30s se nunca sincronizou (o Rust faz o sync automaticamente)
-    const interval = setInterval(async () => {
-      if (disposed) return
-      try {
-        const freshStore = await loadStore()
-        const freshRustdesk = await readRustdeskInfo(freshStore)
-        if (freshRustdesk && !freshRustdesk.lastSyncedAt) {
-          logDesktop("remoteAccess:sync:retry:fallback", { id: freshRustdesk.id })
-          // Re-invoca o Rust para tentar sync novamente
-          await invoke("ensure_rustdesk_and_emit", {
-            configString: RUSTDESK_CONFIG_STRING || null,
-            password: RUSTDESK_DEFAULT_PASSWORD || null,
-            machineId: config?.machineId,
-          })
-        }
-      } catch (err) {
-        logDesktop("remoteAccess:sync:retry:error", { error: String(err) })
-      }
-    }, 30_000)
-
-    return () => {
-      disposed = true
-      clearInterval(interval)
-    }
-  }, [store, config?.machineId, rustdeskInfo, isRustdeskProvisioning, ensureRustdesk, syncRemoteAccessDirect])
-
-  // Listeners de eventos do chat (apenas para logging - a janela nativa e gerenciada pelo Rust)
-  useEffect(() => {
-    if (!token) return
-
-    let disposed = false
-    const unlisteners: Array<() => void> = []
-
-    // Listener para nova sessao de chat
-    listen<SessionStartedEvent>("raven://chat/session-started", (event) => {
-      if (disposed) return
-      logDesktop("chat:session-started", { ticketId: event.payload.session.ticketId, sessionId: event.payload.session.sessionId })
-    }).then(unlisten => {
-      if (disposed) unlisten()
-      else unlisteners.push(unlisten)
-    }).catch(err => console.error("Falha ao registrar listener session-started:", err))
-
-    // Listener para sessao encerrada
-    listen<SessionEndedEvent>("raven://chat/session-ended", (event) => {
-      if (disposed) return
-      logDesktop("chat:session-ended", { ticketId: event.payload.ticketId, sessionId: event.payload.sessionId })
-    }).then(unlisten => {
-      if (disposed) unlisten()
-      else unlisteners.push(unlisten)
-    }).catch(err => console.error("Falha ao registrar listener session-ended:", err))
-
-    // Listener para atualizacao de mensagens nao lidas
-    listen<UnreadUpdateEvent>("raven://chat/unread-update", (event) => {
-      if (disposed) return
-      logDesktop("chat:unread-update", { totalUnread: event.payload.totalUnread, sessionsCount: event.payload.sessions?.length ?? 0 })
-    }).then(unlisten => {
-      if (disposed) unlisten()
-      else unlisteners.push(unlisten)
-    }).catch(err => console.error("Falha ao registrar listener unread-update:", err))
-
-    // Listener para nova mensagem (a janela de chat nativa e aberta automaticamente pelo Rust)
-    listen<NewMessageEvent>("raven://chat/new-message", (event) => {
-      if (disposed) return
-      logDesktop("chat:new-message", { totalUnread: event.payload.totalUnread, newCount: event.payload.newCount })
-    }).then(unlisten => {
-      if (disposed) unlisten()
-      else unlisteners.push(unlisten)
-    }).catch(err => console.error("Falha ao registrar listener new-message:", err))
-
-    return () => {
-      disposed = true
-      unlisteners.forEach(unlisten => unlisten())
-    }
-  }, [token])
-
-  /* Assinatura direta no Convex para abrir/minimizar chat quando houver novas mensagens
-   * (desativada: o Rust ja gerencia realtime via WS e eventos Tauri)
-  useEffect(() => {
-    if (!token) return
-
-    let prevUnread = 0
-    let unsub: (() => void) | null = null
-    let disposed = false
-
-    subscribeMachineUpdates(
-      (payload) => {
-        if (disposed || !payload) return
-        const totalUnread = payload.totalUnread ?? 0
-        const hasSessions = (payload.sessions ?? []).length > 0
-
-        // Abre/minimiza chat quando aparecem novas não lidas
-        if (hasSessions && totalUnread > prevUnread) {
-          const session = payload.sessions[0]
-          invoke("open_chat_window", { ticketId: session.ticketId, ticketRef: session.ticketRef }).catch(console.error)
-          // Minimiza para não ser intrusivo
-          invoke("set_chat_minimized", { ticketId: session.ticketId, minimized: true }).catch(console.error)
-        }
-
-        prevUnread = totalUnread
-      },
-      (err) => {
-        if (disposed) return
-        console.error("chat updates (Convex) erro:", err)
-        const msg = (err?.message || "").toLowerCase()
-        if (msg.includes("token de máquina") || msg.includes("revogado") || msg.includes("expirado") || msg.includes("inválido")) {
-          // Token inválido/expirado no Convex → tenta autoregistrar de novo
-          attemptSelfHeal("convex-subscribe").catch(console.error)
-        }
-      }
-    ).then((u) => {
-      // Se o effect já foi desmontado antes da Promise resolver, cancelar imediatamente
-      if (disposed) {
-        u()
-      } else {
-        unsub = u
-      }
-    })
-
-    return () => {
-      disposed = true
-      unsub?.()
-    }
-  }, [token, attemptSelfHeal])
-  */
-
-  async function register() {
-    if (!profile) return
-    const trimmedCode = provisioningCode.trim().toLowerCase()
-    if (trimmedCode.length < 32) {
-      setError("Informe o código de provisionamento fornecido pela equipe.")
-      return
-    }
-    if (!validatedCompany) {
-      setError("Valide o código de provisionamento antes de registrar a dispositivo.")
-      return
-    }
-    const normalizedEmail = collabEmail.trim().toLowerCase()
-    if (!normalizedEmail) {
-      setError("Informe o e-mail do colaborador vinculado a esta dispositivo.")
-      return
-    }
-    if (!emailRegex.current.test(normalizedEmail)) {
-      setError("Informe um e-mail válido (ex.: nome@empresa.com)")
-      return
-    }
-    const normalizedName = collabName.trim()
-    if (!normalizedName) {
-      setError("Informe o nome completo do colaborador.")
-      return
-    }
-
-    setBusy(true)
-    setError(null)
-    try {
-      const collaboratorPayload = {
-        email: normalizedEmail,
-        name: normalizedName,
-      }
-      const metadataPayload: Record<string, unknown> = {
-        inventory: profile.inventory,
-        metrics: profile.metrics,
-        collaborator: { email: normalizedEmail, name: normalizedName, role: "collaborator" },
-      }
-      const bootstrapSnapshot = buildRemoteAccessSnapshot(rustdeskInfoRef.current)
-      if (bootstrapSnapshot) {
-        metadataPayload.remoteAccessSnapshot = bootstrapSnapshot
-      }
-
-      const payload = {
-        provisioningCode: trimmedCode,
-        hostname: profile.hostname,
-        os: profile.os,
-        macAddresses: profile.macAddresses,
-        serialNumbers: profile.serialNumbers,
-        metadata: metadataPayload,
-        collaborator: collaboratorPayload,
-        registeredBy: "desktop-agent",
-      }
-
-      const res = await fetch(`${apiBaseUrl}/api/machines/register`, {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-      if (!res.ok) {
-        const text = await res.text()
-        throw new Error(formatApiError(text, res.status))
-      }
-
-      const data = (await res.json()) as MachineRegisterResponse
-      await persistRegistration(data, {
-        collaborator: collaboratorPayload,
-        provisioningCode: trimmedCode,
-        company: {
-          name: validatedCompany.name,
-          slug: validatedCompany.slug,
-          tenantId: validatedCompany.tenantId,
-        },
-      })
-
-      // Provisiona RustDesk em background (fire-and-forget)
-      // O Rust faz o sync com o backend automaticamente, sem passar pelo CSP do webview
-      logDesktop("register:rustdesk:start", { machineId: data.machineId })
-      invoke<RustdeskProvisioningResult>("ensure_rustdesk_and_emit", {
-        configString: RUSTDESK_CONFIG_STRING || null,
-        password: RUSTDESK_DEFAULT_PASSWORD || null,
-        machineId: data.machineId,
-      }).then((result) => {
-        logDesktop("register:rustdesk:done", { machineId: data.machineId, id: result.id })
-      }).catch((err) => {
-        const msg = err instanceof Error ? err.message : String(err)
-        if (!msg.toLowerCase().includes("apenas no windows")) {
-          logDesktop("register:rustdesk:error", { error: msg })
-        }
-      })
-
-      // Redireciona imediatamente (nao espera RustDesk)
-      try {
-        await fetch(`${apiBaseUrl}/api/machines/sessions`, {
-          method: "POST",
-          credentials: "include",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify({ machineToken: data.machineToken, rememberMe: true }),
-        })
-      } catch {}
-      const persona = (data.persona ?? "collaborator").toLowerCase() === "manager" ? "manager" : "collaborator"
-      const redirectTarget = persona === "manager" ? "/dashboard" : "/portal/tickets"
-      // Proteção extra: nunca usar localhost em produção
-      const safeAppUrl = resolvedAppUrl.includes("localhost") ? "https://tickets.esdrasrenan.com.br" : resolvedAppUrl
-      const url = `${safeAppUrl}/machines/handshake?token=${encodeURIComponent(data.machineToken)}&redirect=${encodeURIComponent(redirectTarget)}`
-      logDesktop("register:redirect", { url: url.replace(/token=[^&]+/, "token=***") })
-      window.location.href = url
-    } catch (err) {
-      setError(err instanceof Error ? err.message : String(err))
-    } finally {
-      setBusy(false)
-    }
-  }
-
-  const openSystem = useCallback(async () => {
-    if (!token) return
-    if (!isMachineActive) {
-      setIsLaunchingSystem(false)
-      return
-    }
-    setIsLaunchingSystem(true)
-
-    // Recarrega store do disco para pegar dados que o Rust salvou diretamente
-    // e sincroniza RustDesk antes de redirecionar (fire-and-forget com timeout)
-    try {
-      if (store && config?.machineId) {
-        const freshStore = await loadStore()
-        const freshRustdesk = await readRustdeskInfo(freshStore)
-        if (freshRustdesk && (!freshRustdesk.lastSyncedAt || Date.now() - freshRustdesk.lastSyncedAt > 60000)) {
-          logDesktop("openSystem:rustdesk:sync:start", { id: freshRustdesk.id })
-          const payload = buildRemoteAccessPayload(freshRustdesk)
-          if (payload) {
-            const syncPromise = fetch(`${apiBaseUrl}/api/machines/remote-access`, {
-              method: "POST",
-              headers: {
-                "Content-Type": "application/json",
-                "Idempotency-Key": `${config.machineId}:RustDesk:${freshRustdesk.id}`,
-              },
-              body: JSON.stringify({ machineToken: token, ...payload }),
-            }).then(async (syncRes) => {
-              if (syncRes.ok) {
-                logDesktop("openSystem:rustdesk:sync:success", { id: freshRustdesk.id })
-                const nextInfo: RustdeskInfo = { ...freshRustdesk, lastSyncedAt: Date.now(), lastError: null }
-                await writeRustdeskInfo(freshStore, nextInfo)
-                setRustdeskInfo(nextInfo)
-              } else {
-                logDesktop("openSystem:rustdesk:sync:error", { status: syncRes.status })
-              }
-            }).catch((err) => {
-              logDesktop("openSystem:rustdesk:sync:failed", { error: String(err) })
-            })
-            // Espera no maximo 3s pelo sync, depois continua
-            await Promise.race([syncPromise, new Promise((r) => setTimeout(r, 3000))])
-          }
-        }
-      }
-    } catch (syncErr) {
-      logDesktop("openSystem:rustdesk:sync:exception", { error: String(syncErr) })
-    }
-
-    try {
-      // Tenta criar a sessao via API (evita dependencia de redirecionamento + cookies em 3xx)
-        const res = await fetch(`${apiBaseUrl}/api/machines/sessions`, {
-          method: "POST",
-          credentials: "include",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify({ machineToken: token, rememberMe: true }),
-        })
-      if (res.ok) {
-        const payload = await res.clone().json().catch(() => null)
-          if (payload && typeof payload === "object" && "machine" in payload) {
-            const machineData = (payload as { machine?: MachineStatePayload }).machine
-            if (machineData) {
-              const currentActive = resolveMachineActive(machineData)
-              setIsMachineActive(currentActive)
-              if (currentActive) {
-                setError(null)
-              }
-              if (!currentActive) {
-                setIsLaunchingSystem(false)
-                return
-              }
-            }
-          }
-      } else {
-        if (res.status === 423) {
-          setIsMachineActive(false)
-          setIsLaunchingSystem(false)
-          return
-        }
-        // Se sessão falhar, tenta identificar token inválido/expirado
-        try {
-          const hb = await fetch(`${apiBaseUrl}/api/machines/heartbeat`, {
-            method: "POST",
-            headers: { "Content-Type": "application/json" },
-            body: JSON.stringify({ machineToken: token }),
-          })
-          if (!hb.ok) {
-            const text = await hb.text()
-            const low = text.toLowerCase()
-            const invalid =
-              low.includes("token de dispositivo inválido") ||
-              low.includes("token de dispositivo revogado") ||
-              low.includes("token de dispositivo expirado")
-            if (invalid) {
-              // Força onboarding
-              await store?.delete("token"); await store?.delete("config"); await store?.save()
-              autoLaunchRef.current = false
-              tokenVerifiedRef.current = false
-              setToken(null)
-              setConfig(null)
-              setStatus(null)
-              setIsMachineActive(true)
-              setError("Sessão expirada. Reprovisione a dispositivo para continuar.")
-              setIsLaunchingSystem(false)
-              const p = await invoke<MachineProfile>("collect_machine_profile")
-              setProfile(p)
-              return
-            }
-          }
-        } catch {
-          // ignora e segue para handshake
-        }
-      }
-      // Independente do resultado do POST, seguimos para o handshake em
-      // navegação de primeiro plano para garantir gravação de cookies.
-    } catch {
-      // ignoramos e seguimos para o handshake
-    }
-    const persona = (config?.accessRole ?? "collaborator") === "manager" ? "manager" : "collaborator"
-    // Envia para a página inicial apropriada após autenticar cookies/sessão
-    const redirectTarget = persona === "manager" ? "/dashboard" : "/portal/tickets"
-    // Proteção extra: nunca usar localhost em produção
-    const safeAppUrl = resolvedAppUrl.includes("localhost") ? "https://tickets.esdrasrenan.com.br" : resolvedAppUrl
-    const url = `${safeAppUrl}/machines/handshake?token=${encodeURIComponent(token)}&redirect=${encodeURIComponent(redirectTarget)}`
-    logDesktop("openSystem:redirect", { url: url.replace(/token=[^&]+/, "token=***") })
-    window.location.href = url
-  }, [token, config?.accessRole, config?.machineId, resolvedAppUrl, store, isMachineActive])
-
-  async function reprovision() {
-    if (!store) return
-    await store.delete("token"); await store.delete("config"); await store.save()
-    autoLaunchRef.current = false
-    setToken(null); setConfig(null); setStatus(null)
-    setProvisioningCode("")
-    setValidatedCompany(null)
-    setCodeStatus(null)
-    setCompanyName("")
-    setIsLaunchingSystem(false)
-    const p = await invoke<MachineProfile>("collect_machine_profile")
-    setProfile(p)
-  }
-
-  async function sendInventoryNow() {
-    if (!token || !profile) return
-    setBusy(true); setError(null)
-    try {
-      const collaboratorPayload = collabEmail.trim()
-        ? { email: collabEmail.trim(), name: collabName.trim() || undefined }
-        : undefined
-      const collaboratorInventory = collaboratorPayload
-        ? { ...collaboratorPayload, role: "collaborator" as const }
-        : undefined
-      const inventoryPayload: Record<string, unknown> = { ...profile.inventory }
-      if (collaboratorInventory) {
-        inventoryPayload.collaborator = collaboratorInventory
-      }
-      const payload = {
-        machineToken: token,
-        hostname: profile.hostname,
-        os: profile.os,
-        metrics: profile.metrics,
-        inventory: inventoryPayload,
-      }
-      const res = await fetch(`${apiBaseUrl}/api/machines/inventory`, {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-      if (!res.ok) {
-        const text = await res.text()
-        throw new Error(formatApiError(text, res.status))
-      }
-    } catch (err) {
-      setError(err instanceof Error ? err.message : String(err))
-    } finally {
-      setBusy(false)
-    }
-  }
-
-  async function checkForUpdates(auto = false) {
-    try {
-      if (!auto) {
-        setUpdating(true)
-        setUpdateInfo({ tone: "info", message: "Procurando por atualizações..." })
-      }
-      const { check } = await import("@tauri-apps/plugin-updater")
-      type UpdateResult = {
-        available?: boolean
-        version?: string
-        downloadAndInstall?: () => Promise<void>
-      }
-      const update = (await check()) as UpdateResult | null
-      if (update?.available) {
-        setUpdateInfo({
-          tone: "info",
-          message: `Atualização ${update.version} disponível. Baixando e aplicando...`,
-        })
-        if (typeof update.downloadAndInstall === "function") {
-          await update.downloadAndInstall()
-          const { relaunch } = await import("@tauri-apps/plugin-process")
-          await relaunch()
-        }
-      } else if (!auto) {
-        setUpdateInfo({ tone: "info", message: "Nenhuma atualização disponível no momento." })
-      }
-    } catch (error) {
-      console.error("Falha ao verificar atualizações", error)
-      if (!auto) {
-        setUpdateInfo({
-          tone: "error",
-          message: "Falha ao verificar atualizações. Tente novamente mais tarde.",
-        })
-      }
-    } finally {
-      if (!auto) setUpdating(false)
-    }
-  }
-
-  useEffect(() => {
-    if (import.meta.env.DEV) return
-    if (autoUpdateRef.current) return
-    autoUpdateRef.current = true
-    checkForUpdates(true).catch((err: unknown) => {
-      console.error("Falha ao executar atualização automática", err)
-    })
-  }, [])
-
-  useEffect(() => {
-    if (!token) return
-    if (autoLaunchRef.current) return
-    if (!tokenVerifiedRef.current) return
-    if (!isMachineActive) return // Não redireciona se a máquina estiver desativada
-    autoLaunchRef.current = true
-    setIsLaunchingSystem(true)
-    openSystem()
-  }, [token, status, config?.accessRole, openSystem, tokenValidationTick, isMachineActive])
-
-  // Quando há token persistido (dispositivo já provisionado) e ainda não
-  // disparamos o auto-launch, exibimos diretamente a tela de loading da
-  // plataforma para evitar piscar o card de resumo/inventário.
-  // IMPORTANTE: Sempre renderiza o MachineStateMonitor para detectar desativação em tempo real
-  if (((token && !autoLaunchRef.current) || (isLaunchingSystem && token)) && isMachineActive) {
-    return (
-      <div className="min-h-screen grid place-items-center bg-slate-50 p-6">
-        {/* Monitor de estado da máquina - deve rodar mesmo durante loading */}
-        {token && config?.machineId && convexClient && (
-          <MachineStateMonitor
-            client={convexClient}
-            machineId={config.machineId}
-            onDeactivated={handleMachineDeactivated}
-            onTokenRevoked={handleTokenRevoked}
-          />
-        )}
-        <div className="flex flex-col items-center gap-3 rounded-2xl border border-slate-200 bg-white px-8 py-10 shadow-sm">
-          <Loader2 className="size-6 animate-spin text-neutral-700" />
-          <p className="text-sm font-medium text-neutral-800">Abrindo plataforma da Rever…</p>
-          <p className="text-xs text-neutral-500">Aguarde só um instante.</p>
-        </div>
-      </div>
-    )
-  }
-
-  // Monitor sempre ativo quando há token e machineId
-  const machineMonitor = token && config?.machineId && convexClient ? (
-    <MachineStateMonitor
-      client={convexClient}
-      machineId={config.machineId}
-      onDeactivated={handleMachineDeactivated}
-      onTokenRevoked={handleTokenRevoked}
-      onReactivated={handleMachineReactivated}
-    />
-  ) : null
-
-  // Tela de desativação (renderizada separadamente para evitar container com fundo claro)
-  if (token && !isMachineActive) {
-    return (
-      <>
-        {machineMonitor}
-        <DeactivationScreen companyName={companyName} onRetry={handleRetryCheck} />
-      </>
-    )
-  }
-
-  return (
-    <div className="min-h-screen grid place-items-center bg-slate-50 p-6">
-      {/* Monitor de estado da maquina em tempo real via Convex */}
-      {machineMonitor}
-      <div className="w-full max-w-[720px] rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
-        <div className="mb-6 flex flex-col items-center gap-4 text-center">
-          <img
-            src={logoSrc}
-            alt="Logotipo Raven"
-            width={160}
-            height={160}
-            className="h-16 w-auto md:h-20"
-            onError={() => {
-              if (logoFallbackRef.current) return
-              logoFallbackRef.current = true
-              setLogoSrc(`${appUrl}/logo-raven.png`)
-            }}
-          />
-          <div className="flex flex-col items-center gap-2">
-            <span className="text-lg font-semibold text-neutral-900">Raven</span>
-            <div className="flex flex-col items-center gap-1">
-              <span className="inline-flex whitespace-nowrap rounded-full bg-neutral-900 px-2.5 py-1 text-[11px] font-medium text-white">
-                Plataforma de
-              </span>
-              <span className="inline-flex whitespace-nowrap rounded-full bg-neutral-900 px-2.5 py-1 text-[11px] font-medium text-white">
-                Chamados
-              </span>
-            </div>
-            <StatusBadge status={status} />
-          </div>
-        </div>
-        {error ? <p className="mt-3 rounded-md bg-rose-50 p-2 text-sm text-rose-700">{error}</p> : null}
-        {!token ? (
-          <div className="mt-4 space-y-3">
-            <p className="text-sm text-slate-600">Informe os dados para registrar esta dispositivo.</p>
-            <div className="grid gap-2">
-              <label className="text-sm font-medium">Código de provisionamento</label>
-              <div className="relative">
-                <input
-                  className="w-full rounded-lg border border-slate-300 px-3 py-2 pr-9 text-sm"
-                  type={showSecret ? "text" : "password"}
-                  value={provisioningCode}
-                  onChange={(e) => {
-                    const value = e.target.value
-                    setProvisioningCode(value)
-                    setValidatedCompany(null)
-                    setCodeStatus(null)
-                  }}
-                />
-                <button
-                  className="absolute right-2 top-1/2 -translate-y-1/2 p-1 text-slate-600"
-                  onClick={() => setShowSecret((v) => !v)}
-                  aria-label="Mostrar/ocultar"
-                >
-                  {showSecret ? <EyeOff className="size-4" /> : <Eye className="size-4" />}
-                </button>
-              </div>
-              {isValidatingCode ? (
-                <p className="text-xs text-slate-500">Validando código...</p>
-              ) : codeStatus ? (
-                <p
-                  className={`text-xs font-medium ${
-                    codeStatus.tone === "success" ? "text-emerald-600" : "text-rose-600"
-                  }`}
-                >
-                  {codeStatus.message}
-                </p>
-              ) : (
-                <p className="text-xs text-slate-500">
-                  Informe o código único fornecido pela equipe para vincular esta dispositivo a uma empresa.
-                </p>
-              )}
-            </div>
-            {validatedCompany ? (
-              <div className="flex items-start gap-3 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm text-emerald-700">
-                <span className="mt-1 inline-flex size-2 rounded-full bg-emerald-500" aria-hidden="true" />
-                <div className="space-y-1">
-                  <span className="block text-sm font-semibold text-emerald-800">{validatedCompany.name}</span>
-                  <span className="text-xs text-emerald-700/80">
-                    Código reconhecido. Esta dispositivo será vinculada automaticamente à empresa informada.
-                  </span>
-                </div>
-              </div>
-            ) : null}
-            <div className="grid gap-2">
-              <label className="text-sm font-medium">
-                Colaborador (e-mail) <span className="text-rose-500">*</span>
-              </label>
-              <input
-                className="w-full rounded-lg border border-slate-300 px-3 py-2 text-sm"
-                type="email"
-                placeholder="colaborador@empresa.com"
-                value={collabEmail}
-                onChange={(e) => setCollabEmail(e.target.value)}
-              />
-              {collabEmail && !isEmailValid ? (
-                <p className="text-xs text-rose-600">Informe um e-mail válido (ex.: nome@empresa.com)</p>
-              ) : null}
-            </div>
-            <div className="grid gap-2">
-              <label className="text-sm font-medium">
-                Nome do colaborador <span className="text-rose-500">*</span>
-              </label>
-              <input
-                className="w-full rounded-lg border border-slate-300 px-3 py-2 text-sm"
-                placeholder="Nome completo"
-                value={collabName}
-                onChange={(e) => setCollabName(e.target.value)}
-              />
-            </div>
-            {profile ? (
-              <div className="mt-2 grid grid-cols-2 gap-2 rounded-lg border border-slate-200 bg-slate-50 p-3 text-xs">
-                <div>
-                  <div className="text-slate-500">Hostname</div>
-                  <div className="font-medium text-slate-900">{profile.hostname}</div>
-                </div>
-                <div>
-                  <div className="text-slate-500">Sistema</div>
-                  <div className="font-medium text-slate-900">{profile.os.name}</div>
-                </div>
-                <div>
-                  <div className="text-slate-500">CPU</div>
-                  <div className="font-medium text-slate-900">{pct(profile.metrics.cpuUsagePercent)}</div>
-                </div>
-                <div>
-                  <div className="text-slate-500">Memória</div>
-                  <div className="font-medium text-slate-900">{bytes(profile.metrics.memoryUsedBytes)} / {bytes(profile.metrics.memoryTotalBytes)}</div>
-                </div>
-              </div>
-            ) : null}
-            <div className="mt-2 flex gap-2">
-              <button
-                disabled={busy || !validatedCompany || !isEmailValid || !collabName.trim() || provisioningCode.trim().length < 32}
-                onClick={register}
-                className="rounded-lg border border-black bg-black px-3 py-2 text-sm font-semibold text-white hover:bg-black/90 disabled:opacity-60"
-              >
-                Registrar dispositivo
-              </button>
-            </div>
-          </div>
-        ) : (
-          <div className="mt-4">
-            <Tabs defaultValue="resumo" className="w-full">
-              <TabsList className="h-10">
-                <TabsTrigger value="resumo" className="rounded-lg px-3">Resumo</TabsTrigger>
-                <TabsTrigger value="inventario" className="rounded-lg px-3">Inventário</TabsTrigger>
-                <TabsTrigger value="config" className="rounded-lg px-3">Configurações</TabsTrigger>
-              </TabsList>
-              <TabsContent value="resumo" className="mt-4">
-                {companyName ? (
-                  <div className="mb-3 rounded-lg border border-slate-200 bg-slate-50 px-3 py-2 text-sm text-neutral-700 shadow-sm">
-                    <div className="text-sm font-semibold text-neutral-900">{companyName}</div>
-                    {config?.collaboratorEmail ? (
-                      <div className="text-xs text-neutral-500">
-                        Vinculado a {config.collaboratorEmail}
-                      </div>
-                    ) : null}
-                  </div>
-                ) : null}
-                <div className="grid gap-3 sm:grid-cols-2">
-                  <div className="stat-card">
-                    <div className="text-xs text-slate-500">CPU</div>
-                    <div className="text-sm font-semibold text-slate-900">{profile ? pct(profile.metrics.cpuUsagePercent) : "—"}</div>
-                  </div>
-                  <div className="stat-card">
-                    <div className="text-xs text-slate-500">Memória</div>
-                    <div className="text-sm font-semibold text-slate-900">{profile ? `${bytes(profile.metrics.memoryUsedBytes)} / ${bytes(profile.metrics.memoryTotalBytes)}` : "—"}</div>
-                  </div>
-                </div>
-                <div className="mt-4 flex gap-2">
-                  <button onClick={openSystem} className="btn btn-primary inline-flex items-center gap-2">
-                    <ExternalLink className="size-4"/> Abrir sistema
-                  </button>
-                  <button onClick={reprovision} className="btn btn-outline">Reprovisionar</button>
-                </div>
-              </TabsContent>
-              <TabsContent value="inventario" className="mt-4 space-y-3">
-                <p className="text-sm text-slate-600">Inventário básico coletado localmente. Envie para sincronizar com o servidor.</p>
-                <div className="grid gap-2 sm:grid-cols-2">
-                  <div className="card">
-                    <div className="text-xs text-slate-500">Hostname</div>
-                    <div className="text-sm font-semibold text-slate-900">{profile?.hostname ?? "—"}</div>
-                  </div>
-                  <div className="card">
-                    <div className="text-xs text-slate-500">Sistema</div>
-                    <div className="text-sm font-semibold text-slate-900">{profile?.os?.name ?? "—"} {profile?.os?.version ?? ""}</div>
-                  </div>
-                </div>
-                <div className="flex gap-2">
-                  <button disabled={busy} onClick={sendInventoryNow} className={cn("btn btn-primary", busy && "opacity-60")}>Enviar inventário agora</button>
-                  <button onClick={openSystem} className="btn btn-outline">Ver no sistema</button>
-                </div>
-              </TabsContent>
-              <TabsContent value="config" className="mt-4 space-y-3">
-                <div className="grid gap-2">
-              <label className="label">
-                E-mail do colaborador <span className="text-rose-500">*</span>
-              </label>
-                  <input className="input" placeholder="colaborador@empresa.com" value={collabEmail} onChange={(e)=>setCollabEmail(e.target.value)} />
-                </div>
-                <div className="grid gap-2">
-                  <label className="label">Nome do colaborador (opcional)</label>
-                  <input className="input" placeholder="Nome completo" value={collabName} onChange={(e)=>setCollabName(e.target.value)} />
-                </div>
-                <div className="grid gap-2">
-                  <label className="label">Atualizações</label>
-                  <button
-                    onClick={() => checkForUpdates(false)}
-                    disabled={updating}
-                    className={cn("btn btn-outline inline-flex items-center gap-2", updating && "opacity-60")}
-                  >
-                    <RefreshCw className={cn("size-4", updating && "animate-spin")} /> Verificar atualizações
-                  </button>
-                  {updateInfo ? (
-                    <div
-                      className={cn(
-                        "rounded-lg border px-3 py-2 text-sm leading-snug",
-                        updateInfo.tone === "success" && "border-emerald-200 bg-emerald-50 text-emerald-700",
-                        updateInfo.tone === "error" && "border-rose-200 bg-rose-50 text-rose-700",
-                        updateInfo.tone === "info" && "border-slate-200 bg-slate-50 text-slate-700"
-                      )}
-                    >
-                      {updateInfo.message}
-                    </div>
-                  ) : null}
-                </div>
-              </TabsContent>
-            </Tabs>
-          </div>
-        )}
-      </div>
-    </div>
-  )
-}
-
-function StatusBadge({ status, className }: { status: string | null; className?: string }) {
-  const s = (status ?? "").toLowerCase()
-  const label = s === "online" ? "Online" : s === "offline" ? "Offline" : s === "maintenance" ? "Manutenção" : "Sem status"
-  const dot = s === "online" ? "bg-emerald-500" : s === "offline" ? "bg-rose-500" : s === "maintenance" ? "bg-amber-500" : "bg-slate-400"
-  const ring = s === "online" ? "bg-emerald-400/30" : s === "offline" ? "bg-rose-400/30" : s === "maintenance" ? "bg-amber-400/30" : "bg-slate-300/30"
-  const isOnline = s === "online"
-  return (
-    <span
-      className={cn(
-        "inline-flex h-8 items-center gap-3 rounded-full border border-slate-200 bg-white/80 px-3 text-sm font-medium text-neutral-600 shadow-sm",
-        className
-      )}
-    >
-      <span className="relative inline-flex items-center">
-        <span className={cn("size-2 rounded-full", dot)} />
-        {isOnline ? <span className={cn("absolute left-1/2 top-1/2 size-4 -translate-x-1/2 -translate-y-1/2 rounded-full animate-ping [animation-duration:2s]", ring)} /> : null}
-      </span>
-      {label}
-    </span>
-  )
-}
-
-// Roteamento simples baseado em query params (compativel com Tauri SPA)
-function RootApp() {
-  const params = new URLSearchParams(window.location.search)
-  const view = params.get("view")
-
-  // Janela de chat flutuante (view=chat ou path=/chat para compatibilidade)
-  if (view === "chat" || window.location.pathname === "/chat") {
-    return <ChatApp />
-  }
-
-  // Rota padrao - aplicacao principal
-  return <App />
-}
-
-const root = document.getElementById("root") || (() => { const el = document.createElement("div"); el.id = "root"; document.body.appendChild(el); return el })()
-createRoot(root).render(<RootApp />)
diff --git a/apps/desktop/tsconfig.json b/apps/desktop/tsconfig.json
deleted file mode 100644
index 5e0a227..0000000
--- a/apps/desktop/tsconfig.json
+++ /dev/null
@@ -1,31 +0,0 @@
-{
-  "compilerOptions": {
-    "target": "ES2020",
-    "useDefineForClassFields": true,
-    "module": "ESNext",
-    "lib": ["ES2020", "DOM", "DOM.Iterable"],
-    "skipLibCheck": true,
-
-    /* Bundler mode */
-    "moduleResolution": "bundler",
-    "allowImportingTsExtensions": true,
-    "resolveJsonModule": true,
-    "isolatedModules": true,
-    "noEmit": true,
-
-    /* Linting */
-    "strict": true,
-    "noUnusedLocals": true,
-    "noUnusedParameters": true,
-    "noFallthroughCasesInSwitch": true,
-    "jsx": "react-jsx",
-    "types": ["vite/client"],
-
-    /* Paths */
-    "baseUrl": ".",
-    "paths": {
-      "@convex/_generated/*": ["./src/convex/_generated/*"]
-    }
-  },
-  "include": ["src"]
-}
diff --git a/apps/desktop/vite.config.ts b/apps/desktop/vite.config.ts
deleted file mode 100644
index 1f22f44..0000000
--- a/apps/desktop/vite.config.ts
+++ /dev/null
@@ -1,39 +0,0 @@
-import { defineConfig } from "vite";
-import react from "@vitejs/plugin-react";
-import { resolve } from "path";
-
-const host = process.env.TAURI_DEV_HOST;
-
-// https://vite.dev/config/
-export default defineConfig(async () => ({
-  plugins: [react()],
-
-  resolve: {
-    alias: {
-      // Usar arquivos _generated locais para evitar problemas de type-check
-      "@convex/_generated": resolve(__dirname, "./src/convex/_generated"),
-    },
-  },
-
-  // Vite options tailored for Tauri development and only applied in `tauri dev` or `tauri build`
-  //
-  // 1. prevent Vite from obscuring rust errors
-  clearScreen: false,
-  // 2. tauri expects a fixed port, fail if that port is not available
-  server: {
-    port: 1420,
-    strictPort: true,
-    host: host || false,
-    hmr: host
-      ? {
-          protocol: "ws",
-          host,
-          port: 1421,
-        }
-      : undefined,
-    watch: {
-      // 3. tell Vite to ignore watching `src-tauri`
-      ignored: ["**/src-tauri/**"],
-    },
-  },
-}));
diff --git a/bun.lock b/bun.lock
deleted file mode 100644
index 4eddfda..0000000
--- a/bun.lock
+++ /dev/null
@@ -1,2659 +0,0 @@
-{
-  "lockfileVersion": 1,
-  "configVersion": 0,
-  "workspaces": {
-    "": {
-      "name": "web",
-      "dependencies": {
-        "@dnd-kit/core": "^6.3.1",
-        "@dnd-kit/modifiers": "^9.0.0",
-        "@dnd-kit/sortable": "^10.0.0",
-        "@dnd-kit/utilities": "^3.2.2",
-        "@hookform/resolvers": "5.2.2",
-        "@noble/hashes": "2.0.1",
-        "@paper-design/shaders-react": "0.0.68",
-        "@prisma/adapter-pg": "^7.1.0",
-        "@prisma/client": "^7.0.0",
-        "@radix-ui/react-accordion": "^1.2.12",
-        "@radix-ui/react-avatar": "^1.1.10",
-        "@radix-ui/react-checkbox": "^1.3.3",
-        "@radix-ui/react-dialog": "^1.1.15",
-        "@radix-ui/react-dropdown-menu": "^2.1.16",
-        "@radix-ui/react-label": "^2.1.7",
-        "@radix-ui/react-popover": "^1.1.7",
-        "@radix-ui/react-radio-group": "^1.3.8",
-        "@radix-ui/react-select": "^2.2.6",
-        "@radix-ui/react-separator": "^1.1.7",
-        "@radix-ui/react-slot": "^1.2.3",
-        "@radix-ui/react-switch": "^1.2.6",
-        "@radix-ui/react-tabs": "^1.1.13",
-        "@radix-ui/react-toggle": "^1.1.10",
-        "@radix-ui/react-toggle-group": "^1.1.11",
-        "@radix-ui/react-tooltip": "^1.2.8",
-        "@react-email/components": "^1.0.1",
-        "@react-email/render": "^2.0.0",
-        "@react-pdf/renderer": "^4.1.5",
-        "@react-three/fiber": "^9.3.0",
-        "@tabler/icons-react": "^3.35.0",
-        "@tanstack/react-table": "^8.21.3",
-        "@tiptap/extension-link": "3.13.0",
-        "@tiptap/extension-mention": "3.13.0",
-        "@tiptap/extension-placeholder": "3.13.0",
-        "@tiptap/markdown": "3.13.0",
-        "@tiptap/react": "3.13.0",
-        "@tiptap/starter-kit": "3.13.0",
-        "@tiptap/suggestion": "3.13.0",
-        "better-auth": "^1.3.26",
-        "class-variance-authority": "^0.7.1",
-        "clsx": "^2.1.1",
-        "convex": "^1.29.2",
-        "date-fns": "^4.1.0",
-        "dotenv": "17.2.3",
-        "lucide-react": "0.556.0",
-        "next": "16.0.10",
-        "next-themes": "^0.4.6",
-        "pdfkit": "^0.17.2",
-        "pg": "^8.16.3",
-        "postcss": "^8.5.6",
-        "react": "^19.2.1",
-        "react-day-picker": "9.12.0",
-        "react-dom": "^19.2.1",
-        "react-hook-form": "^7.64.0",
-        "recharts": "3.5.1",
-        "sanitize-html": "^2.17.0",
-        "sonner": "^2.0.7",
-        "tailwind-merge": "^3.3.1",
-        "three": "0.181.2",
-        "tippy.js": "^6.3.7",
-        "unicornstudio-react": "^1.4.31",
-        "vaul": "^1.1.2",
-        "zod": "^4.1.9",
-      },
-      "devDependencies": {
-        "@eslint/eslintrc": "^3",
-        "@tailwindcss/postcss": "^4",
-        "@tauri-apps/api": "^2.8.0",
-        "@tauri-apps/cli": "^2.8.4",
-        "@types/bun": "^1.1.10",
-        "@types/jsdom": "27.0.0",
-        "@types/node": "24.10.1",
-        "@types/pdfkit": "^0.17.3",
-        "@types/pg": "^8.16.0",
-        "@types/react": "^19",
-        "@types/react-dom": "^19",
-        "@types/sanitize-html": "^2.16.0",
-        "@types/three": "0.181.0",
-        "@vitest/browser-playwright": "^4.0.1",
-        "baseline-browser-mapping": "^2.9.2",
-        "cross-env": "^10.1.0",
-        "eslint": "^9",
-        "eslint-config-next": "16.0.10",
-        "eslint-plugin-react-hooks": "7.0.0",
-        "jsdom": "^27.0.1",
-        "playwright": "^1.56.1",
-        "prisma": "^7.0.0",
-        "react-email": "^5.0.8",
-        "tailwindcss": "^4",
-        "tsconfig-paths": "^4.2.0",
-        "tsx": "^4.19.1",
-        "tw-animate-css": "^1.3.8",
-        "typescript": "^5.9.2",
-        "typescript-eslint": "^8.46.2",
-        "vite-tsconfig-paths": "^5.1.4",
-        "vitest": "^4.0.1",
-      },
-    },
-    "apps/desktop": {
-      "name": "appsdesktop",
-      "version": "0.1.0",
-      "dependencies": {
-        "@radix-ui/react-scroll-area": "^1.2.3",
-        "@radix-ui/react-tabs": "^1.1.13",
-        "@tauri-apps/api": "^2.9.1",
-        "@tauri-apps/plugin-dialog": "^2.4.2",
-        "@tauri-apps/plugin-opener": "^2",
-        "@tauri-apps/plugin-process": "^2",
-        "@tauri-apps/plugin-store": "^2",
-        "@tauri-apps/plugin-updater": "^2",
-        "convex": "^1.31.0",
-        "lucide-react": "^0.544.0",
-        "react": "^19.0.0",
-        "react-dom": "^19.0.0",
-      },
-      "devDependencies": {
-        "@tauri-apps/cli": "^2",
-        "@vitejs/plugin-react": "^4.3.4",
-        "baseline-browser-mapping": "^2.9.2",
-        "png-to-ico": "^3.0.1",
-        "typescript": "~5.6.2",
-        "vite": "^6.0.3",
-      },
-    },
-  },
-  "overrides": {
-    "baseline-browser-mapping": "^2.9.2",
-  },
-  "packages": {
-    "@acemir/cssom": ["@acemir/cssom@0.9.25", "", {}, "sha512-ZWKTnGx+py7q6W3Q1q7+ZOW0GLuhgaxjBRMytOxYu5CQwIF6YCu5iCgY7NzuTt+DkpAa4jqKfvxANuCBWTzdVg=="],
-
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-
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-
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-
-    "@asamuzakjp/nwsapi": ["@asamuzakjp/nwsapi@2.3.9", "", {}, "sha512-n8GuYSrI9bF7FFZ/SjhwevlHc8xaVlb/7HmHelnc/PZXBD2ZR49NnN9sMMuDdEGPeeRQ5d0hqlSlEpgCX3Wl0Q=="],
-
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-
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-
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-}
diff --git a/bunfig.toml b/bunfig.toml
deleted file mode 100644
index 1e03899..0000000
--- a/bunfig.toml
+++ /dev/null
@@ -1,3 +0,0 @@
-[test]
-preload = ["./tests/setup/bun-test-env.ts"]
-timeout = 15000
diff --git a/codex_ed25519 b/codex_ed25519
deleted file mode 100644
index 92a0683..0000000
--- a/codex_ed25519
+++ /dev/null
@@ -1,7 +0,0 @@
------BEGIN OPENSSH PRIVATE KEY-----
-b3BlbnNzaC1rZXktdjEAAAAABG5vbmUAAAAEbm9uZQAAAAAAAAABAAAAMwAAAAtzc2gtZW
-QyNTUxOQAAACALomD1WTMgTtF+ZE/6d1QF73cY9W2W/5U9iQIEceaIogAAAJCCFZZTghWW
-UwAAAAtzc2gtZWQyNTUxOQAAACALomD1WTMgTtF+ZE/6d1QF73cY9W2W/5U9iQIEceaIog
-AAAED2WbX9/mtNwqBlVJIoWNJg1lTO7M1vOLXgP+h8q/CWBQuiYPVZMyBO0X5kT/p3VAXv
-dxj1bZb/lT2JAgRx5oiiAAAACWNvZGV4LWNsaQECAwQ=
------END OPENSSH PRIVATE KEY-----
diff --git a/codex_ed25519.pub b/codex_ed25519.pub
deleted file mode 100644
index adcde5d..0000000
--- a/codex_ed25519.pub
+++ /dev/null
@@ -1 +0,0 @@
-ssh-ed25519 AAAAC3NzaC1lZDI1NTE5AAAAIAuiYPVZMyBO0X5kT/p3VAXvdxj1bZb/lT2JAgRx5oii codex-cli
diff --git a/components/shadcn-studio/input/input-41.tsx b/components/shadcn-studio/input/input-41.tsx
deleted file mode 100644
index f3ffddd..0000000
--- a/components/shadcn-studio/input/input-41.tsx
+++ /dev/null
@@ -1,73 +0,0 @@
-'use client'
-
-import { useCallback, useMemo, useState } from 'react'
-import { MinusIcon, PlusIcon } from 'lucide-react'
-
-import { Button } from '@/components/ui/button'
-import { Input } from '@/components/ui/input'
-import { Label } from '@/components/ui/label'
-
-const clamp = (value: number, min = Number.MIN_SAFE_INTEGER, max = Number.MAX_SAFE_INTEGER) =>
-  Math.min(Math.max(value, min), max)
-
-const InputWithEndButtonsDemo = () => {
-  const [value, setValue] = useState<number>(1024)
-  const minValue = 0
-
-  const formattedValue = useMemo(() => (Number.isFinite(value) ? value.toString() : ''), [value])
-
-  const handleManualChange = useCallback(
-    (event: React.ChangeEvent<HTMLInputElement>) => {
-      const digitsOnly = event.target.value.replace(/\D/g, '')
-      if (digitsOnly.length === 0) {
-        setValue(minValue)
-        return
-      }
-      const next = Number.parseInt(digitsOnly, 10)
-      setValue(clamp(next, minValue))
-    },
-    [minValue],
-  )
-
-  const handleIncrement = useCallback(() => setValue((current) => clamp(current + 1, minValue)), [minValue])
-  const handleDecrement = useCallback(() => setValue((current) => clamp(current - 1, minValue)), [minValue])
-
-  return (
-    <div className='w-full max-w-xs space-y-2'>
-      <Label className='flex items-center gap-2 text-sm font-medium leading-none text-muted-foreground'>
-        Input with end buttons
-      </Label>
-      <div className='dark:bg-input/30 relative inline-flex h-9 w-full min-w-0 items-center overflow-hidden rounded-md border border-input bg-transparent text-base shadow-xs transition-[color,box-shadow] focus-within:border-ring focus-within:ring-[3px] focus-within:ring-ring/40 md:text-sm'>
-        <Input
-          className='selection:bg-primary selection:text-primary-foreground w-full grow px-3 py-2 text-center tabular-nums outline-none'
-          inputMode='numeric'
-          pattern='[0-9]*'
-          value={formattedValue}
-          onChange={handleManualChange}
-        />
-        <Button
-          type='button'
-          variant='ghost'
-          className='border-input text-muted-foreground hover:bg-accent hover:text-foreground -me-px flex aspect-square h-[inherit] items-center justify-center rounded-none border-l text-sm transition-[color,box-shadow]'
-          onClick={handleDecrement}
-          disabled={value <= minValue}
-        >
-          <MinusIcon className='size-4' />
-          <span className='sr-only'>Decrement</span>
-        </Button>
-        <Button
-          type='button'
-          variant='ghost'
-          className='border-input text-muted-foreground hover:bg-accent hover:text-foreground flex aspect-square h-[inherit] items-center justify-center rounded-none border-l text-sm transition-[color,box-shadow]'
-          onClick={handleIncrement}
-        >
-          <PlusIcon className='size-4' />
-          <span className='sr-only'>Increment</span>
-        </Button>
-      </div>
-      <p className='text-xs text-muted-foreground'>Demonstração simples de input numérico com botões de incremento.</p>
-    </div>
-  )
-}
-
-export default InputWithEndButtonsDemo
diff --git a/components/shadcn-studio/input/input-end-text-addon.tsx b/components/shadcn-studio/input/input-end-text-addon.tsx
deleted file mode 100644
index c96081b..0000000
--- a/components/shadcn-studio/input/input-end-text-addon.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-'use client'
-
-import { useId } from 'react'
-
-import { Input } from '@/components/ui/input'
-import { Label } from '@/components/ui/label'
-
-const InputEndTextAddOnDemo = () => {
-  const id = useId()
-
-  return (
-    <div className='w-full max-w-xs space-y-2'>
-      <Label htmlFor={id}>Input with end text add-on</Label>
-      <div className='relative'>
-        <Input id={id} type='text' placeholder='shadcnstudio' className='peer pr-13' />
-        <span className='pointer-events-none absolute inset-y-0 right-0 flex items-center justify-center pr-3 text-sm peer-disabled:opacity-50'>
-          .com
-        </span>
-      </div>
-    </div>
-  )
-}
-
-export default InputEndTextAddOnDemo
diff --git a/convex/README.md b/convex/README.md
deleted file mode 100644
index 3c73eac..0000000
--- a/convex/README.md
+++ /dev/null
@@ -1,93 +0,0 @@
-# Welcome to your Convex functions directory!
-
-CI note: touching a file under `convex/**` intentionally triggers the Convex deploy job.
-// minor note to bump convex deploy
-
-Write your Convex functions here.
-See https://docs.convex.dev/functions for more.
-
-A query function that takes two arguments looks like:
-
-```ts
-// convex/myFunctions.ts
-import { query } from "./_generated/server";
-import { v } from "convex/values";
-
-export const myQueryFunction = query({
-  // Validators for arguments.
-  args: {
-    first: v.number(),
-    second: v.string(),
-  },
-
-  // Function implementation.
-  handler: async (ctx, args) => {
-    // Read the database as many times as you need here.
-    // See https://docs.convex.dev/database/reading-data.
-    const documents = await ctx.db.query("tablename").collect();
-
-    // Arguments passed from the client are properties of the args object.
-    console.log(args.first, args.second);
-
-    // Write arbitrary JavaScript here: filter, aggregate, build derived data,
-    // remove non-public properties, or create new objects.
-    return documents;
-  },
-});
-```
-
-Using this query function in a React component looks like:
-
-```ts
-const data = useQuery(api.myFunctions.myQueryFunction, {
-  first: 10,
-  second: "hello",
-});
-```
-
-A mutation function looks like:
-
-```ts
-// convex/myFunctions.ts
-import { mutation } from "./_generated/server";
-import { v } from "convex/values";
-
-export const myMutationFunction = mutation({
-  // Validators for arguments.
-  args: {
-    first: v.string(),
-    second: v.string(),
-  },
-
-  // Function implementation.
-  handler: async (ctx, args) => {
-    // Insert or modify documents in the database here.
-    // Mutations can also read from the database like queries.
-    // See https://docs.convex.dev/database/writing-data.
-    const message = { body: args.first, author: args.second };
-    const id = await ctx.db.insert("messages", message);
-
-    // Optionally, return a value from your mutation.
-    return await ctx.db.get(id);
-  },
-});
-```
-
-Using this mutation function in a React component looks like:
-
-```ts
-const mutation = useMutation(api.myFunctions.myMutationFunction);
-function handleButtonPress() {
-  // fire and forget, the most common way to use mutations
-  mutation({ first: "Hello!", second: "me" });
-  // OR
-  // use the result once the mutation has completed
-  mutation({ first: "Hello!", second: "me" }).then((result) =>
-    console.log(result),
-  );
-}
-```
-
-Use the Convex CLI to push your functions to a deployment. See everything
-the Convex CLI can do by running `npx convex -h` in your project root
-directory. To learn more, launch the docs with `npx convex docs`.
diff --git a/convex/_generated/api.d.ts b/convex/_generated/api.d.ts
deleted file mode 100644
index 75fbfcb..0000000
--- a/convex/_generated/api.d.ts
+++ /dev/null
@@ -1,121 +0,0 @@
-/* eslint-disable */
-/**
- * Generated `api` utility.
- *
- * THIS CODE IS AUTOMATICALLY GENERATED.
- *
- * To regenerate, run `npx convex dev`.
- * @module
- */
-
-import type * as alerts from "../alerts.js";
-import type * as automations from "../automations.js";
-import type * as bootstrap from "../bootstrap.js";
-import type * as categories from "../categories.js";
-import type * as categorySlas from "../categorySlas.js";
-import type * as checklistTemplates from "../checklistTemplates.js";
-import type * as commentTemplates from "../commentTemplates.js";
-import type * as companies from "../companies.js";
-import type * as crons from "../crons.js";
-import type * as dashboards from "../dashboards.js";
-import type * as deviceExportTemplates from "../deviceExportTemplates.js";
-import type * as deviceFieldDefaults from "../deviceFieldDefaults.js";
-import type * as deviceFields from "../deviceFields.js";
-import type * as devices from "../devices.js";
-import type * as emprestimos from "../emprestimos.js";
-import type * as fields from "../fields.js";
-import type * as files from "../files.js";
-import type * as incidents from "../incidents.js";
-import type * as invites from "../invites.js";
-import type * as liveChat from "../liveChat.js";
-import type * as machines from "../machines.js";
-import type * as metrics from "../metrics.js";
-import type * as migrations from "../migrations.js";
-import type * as ops from "../ops.js";
-import type * as queues from "../queues.js";
-import type * as rbac from "../rbac.js";
-import type * as reports from "../reports.js";
-import type * as revision from "../revision.js";
-import type * as seed from "../seed.js";
-import type * as slas from "../slas.js";
-import type * as teams from "../teams.js";
-import type * as ticketFormSettings from "../ticketFormSettings.js";
-import type * as ticketFormTemplates from "../ticketFormTemplates.js";
-import type * as ticketNotifications from "../ticketNotifications.js";
-import type * as tickets from "../tickets.js";
-import type * as usbPolicy from "../usbPolicy.js";
-import type * as users from "../users.js";
-
-import type {
-  ApiFromModules,
-  FilterApi,
-  FunctionReference,
-} from "convex/server";
-
-declare const fullApi: ApiFromModules<{
-  alerts: typeof alerts;
-  automations: typeof automations;
-  bootstrap: typeof bootstrap;
-  categories: typeof categories;
-  categorySlas: typeof categorySlas;
-  checklistTemplates: typeof checklistTemplates;
-  commentTemplates: typeof commentTemplates;
-  companies: typeof companies;
-  crons: typeof crons;
-  dashboards: typeof dashboards;
-  deviceExportTemplates: typeof deviceExportTemplates;
-  deviceFieldDefaults: typeof deviceFieldDefaults;
-  deviceFields: typeof deviceFields;
-  devices: typeof devices;
-  emprestimos: typeof emprestimos;
-  fields: typeof fields;
-  files: typeof files;
-  incidents: typeof incidents;
-  invites: typeof invites;
-  liveChat: typeof liveChat;
-  machines: typeof machines;
-  metrics: typeof metrics;
-  migrations: typeof migrations;
-  ops: typeof ops;
-  queues: typeof queues;
-  rbac: typeof rbac;
-  reports: typeof reports;
-  revision: typeof revision;
-  seed: typeof seed;
-  slas: typeof slas;
-  teams: typeof teams;
-  ticketFormSettings: typeof ticketFormSettings;
-  ticketFormTemplates: typeof ticketFormTemplates;
-  ticketNotifications: typeof ticketNotifications;
-  tickets: typeof tickets;
-  usbPolicy: typeof usbPolicy;
-  users: typeof users;
-}>;
-
-/**
- * A utility for referencing Convex functions in your app's public API.
- *
- * Usage:
- * ```js
- * const myFunctionReference = api.myModule.myFunction;
- * ```
- */
-export declare const api: FilterApi<
-  typeof fullApi,
-  FunctionReference<any, "public">
->;
-
-/**
- * A utility for referencing Convex functions in your app's internal API.
- *
- * Usage:
- * ```js
- * const myFunctionReference = internal.myModule.myFunction;
- * ```
- */
-export declare const internal: FilterApi<
-  typeof fullApi,
-  FunctionReference<any, "internal">
->;
-
-export declare const components: {};
diff --git a/convex/_generated/api.js b/convex/_generated/api.js
deleted file mode 100644
index 44bf985..0000000
--- a/convex/_generated/api.js
+++ /dev/null
@@ -1,23 +0,0 @@
-/* eslint-disable */
-/**
- * Generated `api` utility.
- *
- * THIS CODE IS AUTOMATICALLY GENERATED.
- *
- * To regenerate, run `npx convex dev`.
- * @module
- */
-
-import { anyApi, componentsGeneric } from "convex/server";
-
-/**
- * A utility for referencing Convex functions in your app's API.
- *
- * Usage:
- * ```js
- * const myFunctionReference = api.myModule.myFunction;
- * ```
- */
-export const api = anyApi;
-export const internal = anyApi;
-export const components = componentsGeneric();
diff --git a/convex/_generated/dataModel.d.ts b/convex/_generated/dataModel.d.ts
deleted file mode 100644
index 8541f31..0000000
--- a/convex/_generated/dataModel.d.ts
+++ /dev/null
@@ -1,60 +0,0 @@
-/* eslint-disable */
-/**
- * Generated data model types.
- *
- * THIS CODE IS AUTOMATICALLY GENERATED.
- *
- * To regenerate, run `npx convex dev`.
- * @module
- */
-
-import type {
-  DataModelFromSchemaDefinition,
-  DocumentByName,
-  TableNamesInDataModel,
-  SystemTableNames,
-} from "convex/server";
-import type { GenericId } from "convex/values";
-import schema from "../schema.js";
-
-/**
- * The names of all of your Convex tables.
- */
-export type TableNames = TableNamesInDataModel<DataModel>;
-
-/**
- * The type of a document stored in Convex.
- *
- * @typeParam TableName - A string literal type of the table name (like "users").
- */
-export type Doc<TableName extends TableNames> = DocumentByName<
-  DataModel,
-  TableName
->;
-
-/**
- * An identifier for a document in Convex.
- *
- * Convex documents are uniquely identified by their `Id`, which is accessible
- * on the `_id` field. To learn more, see [Document IDs](https://docs.convex.dev/using/document-ids).
- *
- * Documents can be loaded using `db.get(id)` in query and mutation functions.
- *
- * IDs are just strings at runtime, but this type can be used to distinguish them from other
- * strings when type checking.
- *
- * @typeParam TableName - A string literal type of the table name (like "users").
- */
-export type Id<TableName extends TableNames | SystemTableNames> =
-  GenericId<TableName>;
-
-/**
- * A type describing your Convex data model.
- *
- * This type includes information about what tables you have, the type of
- * documents stored in those tables, and the indexes defined on them.
- *
- * This type is used to parameterize methods like `queryGeneric` and
- * `mutationGeneric` to make them type-safe.
- */
-export type DataModel = DataModelFromSchemaDefinition<typeof schema>;
diff --git a/convex/_generated/server.js b/convex/_generated/server.js
deleted file mode 100644
index bf3d25a..0000000
--- a/convex/_generated/server.js
+++ /dev/null
@@ -1,93 +0,0 @@
-/* eslint-disable */
-/**
- * Generated utilities for implementing server-side Convex query and mutation functions.
- *
- * THIS CODE IS AUTOMATICALLY GENERATED.
- *
- * To regenerate, run `npx convex dev`.
- * @module
- */
-
-import {
-  actionGeneric,
-  httpActionGeneric,
-  queryGeneric,
-  mutationGeneric,
-  internalActionGeneric,
-  internalMutationGeneric,
-  internalQueryGeneric,
-} from "convex/server";
-
-/**
- * Define a query in this Convex app's public API.
- *
- * This function will be allowed to read your Convex database and will be accessible from the client.
- *
- * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
- * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
- */
-export const query = queryGeneric;
-
-/**
- * Define a query that is only accessible from other Convex functions (but not from the client).
- *
- * This function will be allowed to read from your Convex database. It will not be accessible from the client.
- *
- * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
- * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
- */
-export const internalQuery = internalQueryGeneric;
-
-/**
- * Define a mutation in this Convex app's public API.
- *
- * This function will be allowed to modify your Convex database and will be accessible from the client.
- *
- * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
- * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
- */
-export const mutation = mutationGeneric;
-
-/**
- * Define a mutation that is only accessible from other Convex functions (but not from the client).
- *
- * This function will be allowed to modify your Convex database. It will not be accessible from the client.
- *
- * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
- * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
- */
-export const internalMutation = internalMutationGeneric;
-
-/**
- * Define an action in this Convex app's public API.
- *
- * An action is a function which can execute any JavaScript code, including non-deterministic
- * code and code with side-effects, like calling third-party services.
- * They can be run in Convex's JavaScript environment or in Node.js using the "use node" directive.
- * They can interact with the database indirectly by calling queries and mutations using the {@link ActionCtx}.
- *
- * @param func - The action. It receives an {@link ActionCtx} as its first argument.
- * @returns The wrapped action. Include this as an `export` to name it and make it accessible.
- */
-export const action = actionGeneric;
-
-/**
- * Define an action that is only accessible from other Convex functions (but not from the client).
- *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument.
- * @returns The wrapped function. Include this as an `export` to name it and make it accessible.
- */
-export const internalAction = internalActionGeneric;
-
-/**
- * Define an HTTP action.
- *
- * The wrapped function will be used to respond to HTTP requests received
- * by a Convex deployment if the requests matches the path and method where
- * this action is routed. Be sure to route your httpAction in `convex/http.js`.
- *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument
- * and a Fetch API `Request` object as its second.
- * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
- */
-export const httpAction = httpActionGeneric;
diff --git a/convex/alerts.ts b/convex/alerts.ts
deleted file mode 100644
index ded3f4b..0000000
--- a/convex/alerts.ts
+++ /dev/null
@@ -1,141 +0,0 @@
-import { mutation, query } from "./_generated/server"
-import { v } from "convex/values"
-
-export const log = mutation({
-  args: {
-    tenantId: v.string(),
-    companyId: v.optional(v.id("companies")),
-    companyName: v.string(),
-    usagePct: v.number(),
-    threshold: v.number(),
-    range: v.string(),
-    recipients: v.array(v.string()),
-    deliveredCount: v.number(),
-  },
-  handler: async (ctx, args) => {
-    const now = Date.now()
-    await ctx.db.insert("alerts", {
-      tenantId: args.tenantId,
-      companyId: args.companyId,
-      companyName: args.companyName,
-      usagePct: args.usagePct,
-      threshold: args.threshold,
-      range: args.range,
-      recipients: args.recipients,
-      deliveredCount: args.deliveredCount,
-      createdAt: now,
-    })
-  },
-})
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    limit: v.optional(v.number()),
-    companyId: v.optional(v.id("companies")),
-    start: v.optional(v.number()),
-    end: v.optional(v.number()),
-  },
-  handler: async (ctx, { tenantId, viewerId, limit, companyId, start, end }) => {
-    // Only admins can see the full alerts log
-    const user = await ctx.db.get(viewerId)
-    if (!user || user.tenantId !== tenantId || (user.role ?? "").toUpperCase() !== "ADMIN") {
-      return []
-    }
-    let items = await ctx.db
-      .query("alerts")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-    if (companyId) items = items.filter((a) => a.companyId === companyId)
-    if (typeof start === "number") items = items.filter((a) => a.createdAt >= start)
-    if (typeof end === "number") items = items.filter((a) => a.createdAt < end)
-    return items
-      .sort((a, b) => b.createdAt - a.createdAt)
-      .slice(0, Math.max(1, Math.min(limit ?? 200, 500)))
-  },
-})
-
-export const managersForCompany = query({
-  args: { tenantId: v.string(), companyId: v.id("companies") },
-  handler: async (ctx, { tenantId, companyId }) => {
-    const users = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      .take(100)
-    return users.filter((u) => (u.role ?? "").toUpperCase() === "MANAGER")
-  },
-})
-
-export const lastForCompanyBySlug = query({
-  args: { tenantId: v.string(), slug: v.string() },
-  handler: async (ctx, { tenantId, slug }) => {
-    const company = await ctx.db
-      .query("companies")
-      .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
-      .first()
-    if (!company) return null
-    const items = await ctx.db
-      .query("alerts")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-    const matches = items.filter((a) => a.companyId === company._id)
-    if (matches.length === 0) return null
-    const last = matches.sort((a, b) => b.createdAt - a.createdAt)[0]
-    return { createdAt: last.createdAt, usagePct: last.usagePct, threshold: last.threshold }
-  },
-})
-
-export const lastForCompaniesBySlugs = query({
-  args: { tenantId: v.string(), slugs: v.array(v.string()) },
-  handler: async (ctx, { tenantId, slugs }) => {
-    const result: Record<string, { createdAt: number; usagePct: number; threshold: number } | null> = {}
-    // Fetch all alerts once for the tenant
-    const alerts = await ctx.db
-      .query("alerts")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-    // Buscar todas as companies do tenant de uma vez
-    const allCompanies = await ctx.db
-      .query("companies")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(1000)
-    const companiesBySlug = new Map(allCompanies.map(c => [c.slug, c]))
-    for (const slug of slugs) {
-      const company = companiesBySlug.get(slug)
-      if (!company) {
-        result[slug] = null
-        continue
-      }
-      const matches = alerts.filter((a) => a.companyId === company._id)
-      if (matches.length === 0) {
-        result[slug] = null
-        continue
-      }
-      const last = matches.sort((a, b) => b.createdAt - a.createdAt)[0]
-      result[slug] = { createdAt: last.createdAt, usagePct: last.usagePct, threshold: last.threshold }
-    }
-    return result
-  },
-})
-
-export const tenantIds = query({
-  args: {},
-  handler: async (ctx) => {
-    // Limita a 1000 companies para evitar OOM
-    const companies = await ctx.db.query("companies").take(1000)
-    return Array.from(new Set(companies.map((c) => c.tenantId)))
-  },
-})
-
-export const existsForCompanyRange = query({
-  args: { tenantId: v.string(), companyId: v.id("companies"), start: v.number(), end: v.number() },
-  handler: async (ctx, { tenantId, companyId, start, end }) => {
-    // Limita a 500 alerts para evitar OOM e faz filtragem eficiente
-    const items = await ctx.db
-      .query("alerts")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(500)
-    return items.some((a) => a.companyId === companyId && a.createdAt >= start && a.createdAt < end)
-  },
-})
diff --git a/convex/automations.ts b/convex/automations.ts
deleted file mode 100644
index 59216b2..0000000
--- a/convex/automations.ts
+++ /dev/null
@@ -1,1029 +0,0 @@
-import { ConvexError, v } from "convex/values"
-import { paginationOptsValidator } from "convex/server"
-
-import { api } from "./_generated/api"
-import type { Doc, Id } from "./_generated/dataModel"
-import type { MutationCtx } from "./_generated/server"
-import { mutation, query } from "./_generated/server"
-import { requireInternal } from "./rbac"
-import {
-  evaluateAutomationConditions,
-  type AutomationConditionGroup,
-  type AutomationTrigger,
-  type TicketForAutomation,
-} from "./automationsEngine"
-import { getTemplateByKey, normalizeFormTemplateKey } from "./ticketFormTemplates"
-import { TICKET_FORM_CONFIG } from "./ticketForms.config"
-import type { AutomationEmailProps } from "./reactEmail"
-import { buildBaseUrl } from "./url"
-import { applyChecklistTemplateToItems, type TicketChecklistItem } from "./ticketChecklist"
-
-type AutomationEmailTarget = "AUTO" | "PORTAL" | "STAFF"
-
-type AutomationEmailRecipient =
-  | { type: "REQUESTER" }
-  | { type: "ASSIGNEE" }
-  | { type: "USER"; userId: Id<"users"> }
-  | { type: "EMAIL"; email: string }
-
-type AutomationAction =
-  | { type: "SET_PRIORITY"; priority: string }
-  | { type: "MOVE_QUEUE"; queueId: Id<"queues"> }
-  | { type: "ASSIGN_TO"; assigneeId: Id<"users"> }
-  | { type: "SET_FORM_TEMPLATE"; formTemplate: string | null }
-  | { type: "SET_CHAT_ENABLED"; enabled: boolean }
-  | { type: "ADD_INTERNAL_COMMENT"; body: string }
-  | { type: "APPLY_CHECKLIST_TEMPLATE"; templateId: Id<"ticketChecklistTemplates"> }
-  | {
-      type: "SEND_EMAIL"
-      recipients: AutomationEmailRecipient[]
-      subject: string
-      message: string
-      ctaTarget?: AutomationEmailTarget
-      ctaLabel?: string
-    }
-
-type AutomationRunStatus = "SUCCESS" | "SKIPPED" | "ERROR"
-
-type AppliedAction = { type: string; details?: Record<string, unknown> }
-
-const TRIGGERS: AutomationTrigger[] = [
-  "TICKET_CREATED",
-  "STATUS_CHANGED",
-  "PRIORITY_CHANGED",
-  "QUEUE_CHANGED",
-  "COMMENT_ADDED",
-  "TICKET_RESOLVED",
-]
-const TIMINGS = ["IMMEDIATE", "DELAYED"] as const
-
-const VISIT_QUEUE_KEYWORDS = ["visita", "visitas", "in loco", "laboratório", "laboratorio", "lab"]
-
-function normalizeTrigger(input: string): AutomationTrigger {
-  const normalized = input.trim().toUpperCase()
-  const trigger = TRIGGERS.find((t) => t === normalized)
-  if (!trigger) {
-    throw new ConvexError("Gatilho inválido")
-  }
-  return trigger
-}
-
-function normalizeTiming(input: string): (typeof TIMINGS)[number] {
-  const normalized = input.trim().toUpperCase()
-  if (!TIMINGS.includes(normalized as (typeof TIMINGS)[number])) {
-    throw new ConvexError("Agendamento inválido")
-  }
-  return normalized as (typeof TIMINGS)[number]
-}
-
-function parseConditions(raw: unknown): AutomationConditionGroup | null {
-  if (!raw) return null
-  if (typeof raw !== "object" || Array.isArray(raw)) {
-    throw new ConvexError("Condições inválidas")
-  }
-  const group = raw as Partial<AutomationConditionGroup>
-  if (!group.op || (group.op !== "AND" && group.op !== "OR")) {
-    throw new ConvexError("Operador de condição inválido")
-  }
-  if (!Array.isArray(group.conditions)) {
-    throw new ConvexError("Condições inválidas")
-  }
-  return {
-    op: group.op,
-    conditions: group.conditions as AutomationConditionGroup["conditions"],
-  }
-}
-
-function parseRecord(value: unknown): Record<string, unknown> | null {
-  if (!value || typeof value !== "object" || Array.isArray(value)) return null
-  return value as Record<string, unknown>
-}
-
-function parseAction(value: unknown): AutomationAction | null {
-  const record = parseRecord(value)
-  if (!record) return null
-  const type = typeof record.type === "string" ? record.type.trim().toUpperCase() : ""
-
-  if (type === "SET_PRIORITY") {
-    const priority = typeof record.priority === "string" ? record.priority.trim().toUpperCase() : ""
-    if (!priority) return null
-    return { type: "SET_PRIORITY", priority }
-  }
-
-  if (type === "MOVE_QUEUE") {
-    const queueId = typeof record.queueId === "string" ? record.queueId : ""
-    if (!queueId) return null
-    return { type: "MOVE_QUEUE", queueId: queueId as Id<"queues"> }
-  }
-
-  if (type === "ASSIGN_TO") {
-    const assigneeId = typeof record.assigneeId === "string" ? record.assigneeId : ""
-    if (!assigneeId) return null
-    return { type: "ASSIGN_TO", assigneeId: assigneeId as Id<"users"> }
-  }
-
-  if (type === "SET_FORM_TEMPLATE") {
-    const formTemplateRaw = record.formTemplate
-    if (formTemplateRaw === null || formTemplateRaw === undefined) {
-      return { type: "SET_FORM_TEMPLATE", formTemplate: null }
-    }
-    if (typeof formTemplateRaw !== "string") return null
-    const formTemplate = formTemplateRaw.trim()
-    return { type: "SET_FORM_TEMPLATE", formTemplate: formTemplate.length > 0 ? formTemplate : null }
-  }
-
-  if (type === "SET_CHAT_ENABLED") {
-    if (typeof record.enabled !== "boolean") return null
-    return { type: "SET_CHAT_ENABLED", enabled: record.enabled }
-  }
-
-  if (type === "ADD_INTERNAL_COMMENT") {
-    const body = typeof record.body === "string" ? record.body : ""
-    if (!body.trim()) return null
-    return { type: "ADD_INTERNAL_COMMENT", body }
-  }
-
-  if (type === "APPLY_CHECKLIST_TEMPLATE") {
-    const templateId = typeof record.templateId === "string" ? record.templateId : ""
-    if (!templateId) return null
-    return { type: "APPLY_CHECKLIST_TEMPLATE", templateId: templateId as Id<"ticketChecklistTemplates"> }
-  }
-
-  if (type === "SEND_EMAIL") {
-    const subject = typeof record.subject === "string" ? record.subject.trim() : ""
-    const message = typeof record.message === "string" ? record.message : ""
-    const recipientsRaw = record.recipients
-
-    if (!subject) return null
-    if (!message.trim()) return null
-    if (!Array.isArray(recipientsRaw) || recipientsRaw.length === 0) return null
-
-    const recipients: AutomationEmailRecipient[] = []
-    for (const entry of recipientsRaw) {
-      const rec = parseRecord(entry)
-      if (!rec) continue
-      const recType = typeof rec.type === "string" ? rec.type.trim().toUpperCase() : ""
-      if (recType === "REQUESTER") {
-        recipients.push({ type: "REQUESTER" })
-        continue
-      }
-      if (recType === "ASSIGNEE") {
-        recipients.push({ type: "ASSIGNEE" })
-        continue
-      }
-      if (recType === "USER") {
-        const userId = typeof rec.userId === "string" ? rec.userId : ""
-        if (!userId) continue
-        recipients.push({ type: "USER", userId: userId as Id<"users"> })
-        continue
-      }
-      if (recType === "EMAIL") {
-        const email = typeof rec.email === "string" ? rec.email.trim() : ""
-        if (!email) continue
-        recipients.push({ type: "EMAIL", email })
-      }
-    }
-
-    if (recipients.length === 0) return null
-
-    const ctaTargetRaw = typeof record.ctaTarget === "string" ? record.ctaTarget.trim().toUpperCase() : ""
-    const ctaTarget: AutomationEmailTarget =
-      ctaTargetRaw === "PORTAL" || ctaTargetRaw === "STAFF" ? (ctaTargetRaw as AutomationEmailTarget) : "AUTO"
-
-    const ctaLabel = typeof record.ctaLabel === "string" ? record.ctaLabel.trim() : ""
-
-    return {
-      type: "SEND_EMAIL",
-      recipients,
-      subject,
-      message,
-      ctaTarget,
-      ctaLabel: ctaLabel.length > 0 ? ctaLabel : undefined,
-    }
-  }
-
-  return null
-}
-
-function parseActions(raw: unknown): AutomationAction[] {
-  if (!Array.isArray(raw)) {
-    throw new ConvexError("Ações inválidas")
-  }
-  if (raw.length === 0) {
-    throw new ConvexError("Adicione pelo menos uma ação")
-  }
-  const parsed = raw.map(parseAction).filter((item): item is AutomationAction => Boolean(item))
-  if (parsed.length === 0) {
-    throw new ConvexError("Ações inválidas")
-  }
-  return parsed
-}
-
-function mapAutomation(doc: Doc<"ticketAutomations">) {
-  return {
-    id: doc._id,
-    name: doc.name,
-    enabled: doc.enabled,
-    trigger: doc.trigger,
-    timing: doc.timing,
-    delayMs: doc.delayMs ?? null,
-    conditions: (doc.conditions ?? null) as AutomationConditionGroup | null,
-    actions: doc.actions as AutomationAction[],
-    runCount: doc.runCount ?? 0,
-    lastRunAt: doc.lastRunAt ?? null,
-    createdAt: doc.createdAt,
-    updatedAt: doc.updatedAt,
-  }
-}
-
-function normalizeRunStatus(value: unknown): AutomationRunStatus {
-  const status = typeof value === "string" ? value.toUpperCase() : ""
-  if (status === "SUCCESS" || status === "SKIPPED" || status === "ERROR") return status
-  return "ERROR"
-}
-
-function normalizeAppliedActions(value: unknown): AppliedAction[] | null {
-  if (!Array.isArray(value)) return null
-  const parsed: AppliedAction[] = []
-  for (const entry of value) {
-    const record = parseRecord(entry)
-    if (!record) continue
-    const type = typeof record.type === "string" ? record.type : null
-    if (!type) continue
-    const detailsRaw = record.details
-    const details =
-      detailsRaw && typeof detailsRaw === "object" && !Array.isArray(detailsRaw)
-        ? (detailsRaw as Record<string, unknown>)
-        : undefined
-    parsed.push({ type, details })
-  }
-  return parsed.length > 0 ? parsed : []
-}
-
-export const list = query({
-  args: { tenantId: v.string(), viewerId: v.id("users") },
-  handler: async (ctx, { tenantId, viewerId }) => {
-    await requireInternal(ctx, viewerId, tenantId)
-    const docs = await ctx.db
-      .query("ticketAutomations")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(200)
-    return docs.sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0)).map(mapAutomation)
-  },
-})
-
-export const listRunsPaginated = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    automationId: v.optional(v.id("ticketAutomations")),
-    status: v.optional(v.string()),
-    paginationOpts: paginationOptsValidator,
-  },
-  handler: async (ctx, args) => {
-    await requireInternal(ctx, args.viewerId, args.tenantId)
-
-    const statusFilter = args.status ? args.status.trim().toUpperCase() : null
-    const automationId = args.automationId ?? null
-
-    let baseQuery
-    if (automationId) {
-      const automation = await ctx.db.get(automationId)
-      if (!automation || automation.tenantId !== args.tenantId) {
-        throw new ConvexError("Automação não encontrada")
-      }
-      baseQuery = ctx.db
-        .query("ticketAutomationRuns")
-        .withIndex("by_automation_created", (q) => q.eq("automationId", automationId))
-    } else {
-      baseQuery = ctx.db
-        .query("ticketAutomationRuns")
-        .withIndex("by_tenant_created", (q) => q.eq("tenantId", args.tenantId))
-    }
-
-    const filteredQuery =
-      statusFilter && statusFilter.length > 0
-        ? baseQuery.filter((q) => q.eq(q.field("status"), statusFilter))
-        : baseQuery
-
-    const paginationResult = await filteredQuery.order("desc").paginate(args.paginationOpts)
-
-    const ticketIds = new Set<string>()
-    const automationIds = new Set<string>()
-    for (const run of paginationResult.page) {
-      // Hardening: em caso de drift, garante que só expomos o tenant correto.
-      if (run.tenantId !== args.tenantId) continue
-      ticketIds.add(String(run.ticketId))
-      automationIds.add(String(run.automationId))
-    }
-
-    const ticketDocs = new Map<string, Doc<"tickets"> | null>()
-    const automationDocs = new Map<string, Doc<"ticketAutomations"> | null>()
-
-    await Promise.all(
-      Array.from(ticketIds).map(async (id) => {
-        const doc = (await ctx.db.get(id as Id<"tickets">)) as Doc<"tickets"> | null
-        ticketDocs.set(id, doc)
-      })
-    )
-    await Promise.all(
-      Array.from(automationIds).map(async (id) => {
-        const doc = (await ctx.db.get(id as Id<"ticketAutomations">)) as Doc<"ticketAutomations"> | null
-        automationDocs.set(id, doc)
-      })
-    )
-
-    const page = paginationResult.page
-      .filter((run) => run.tenantId === args.tenantId)
-      .map((run) => {
-        const ticket = ticketDocs.get(String(run.ticketId)) ?? null
-        const automation = automationDocs.get(String(run.automationId)) ?? null
-        return {
-          id: run._id,
-          createdAt: run.createdAt,
-          status: normalizeRunStatus(run.status),
-          matched: Boolean(run.matched),
-          eventType: run.eventType,
-          error: run.error ?? null,
-          actionsApplied: normalizeAppliedActions(run.actionsApplied ?? null),
-          ticket: ticket
-            ? {
-                id: ticket._id,
-                reference: ticket.reference ?? 0,
-                subject: ticket.subject ?? "",
-              }
-            : null,
-          automation: automation
-            ? {
-                id: automation._id,
-                name: automation.name,
-              }
-            : null,
-        }
-      })
-
-    return {
-      page,
-      isDone: paginationResult.isDone,
-      continueCursor: paginationResult.continueCursor,
-    }
-  },
-})
-
-export const getById = query({
-  args: { tenantId: v.string(), viewerId: v.id("users"), automationId: v.id("ticketAutomations") },
-  handler: async (ctx, { tenantId, viewerId, automationId }) => {
-    await requireInternal(ctx, viewerId, tenantId)
-    const doc = await ctx.db.get(automationId)
-    if (!doc || doc.tenantId !== tenantId) return null
-    return mapAutomation(doc)
-  },
-})
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    name: v.string(),
-    enabled: v.boolean(),
-    trigger: v.string(),
-    timing: v.string(),
-    delayMs: v.optional(v.number()),
-    conditions: v.optional(v.any()),
-    actions: v.any(),
-  },
-  handler: async (ctx, args) => {
-    await requireInternal(ctx, args.viewerId, args.tenantId)
-
-    const name = args.name.trim()
-    if (!name) throw new ConvexError("Nome inválido")
-
-    const trigger = normalizeTrigger(args.trigger)
-    const timing = normalizeTiming(args.timing)
-    const delayMs = timing === "DELAYED" ? Math.max(0, args.delayMs ?? 0) : 0
-    if (timing === "DELAYED" && delayMs < 1_000) {
-      throw new ConvexError("Agendamento precisa ser de pelo menos 1 segundo")
-    }
-
-    const conditions = parseConditions(args.conditions)
-    const actions = parseActions(args.actions)
-
-    const now = Date.now()
-    const id = await ctx.db.insert("ticketAutomations", {
-      tenantId: args.tenantId,
-      name,
-      enabled: Boolean(args.enabled),
-      trigger,
-      timing,
-      delayMs: timing === "DELAYED" ? delayMs : undefined,
-      conditions: conditions ?? undefined,
-      actions,
-      createdBy: args.viewerId,
-      updatedBy: undefined,
-      createdAt: now,
-      updatedAt: now,
-      runCount: 0,
-      lastRunAt: undefined,
-    })
-    return { id }
-  },
-})
-
-export const update = mutation({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    automationId: v.id("ticketAutomations"),
-    name: v.string(),
-    enabled: v.boolean(),
-    trigger: v.string(),
-    timing: v.string(),
-    delayMs: v.optional(v.number()),
-    conditions: v.optional(v.any()),
-    actions: v.any(),
-  },
-  handler: async (ctx, args) => {
-    await requireInternal(ctx, args.viewerId, args.tenantId)
-    const existing = await ctx.db.get(args.automationId)
-    if (!existing || existing.tenantId !== args.tenantId) {
-      throw new ConvexError("Automação não encontrada")
-    }
-
-    const name = args.name.trim()
-    if (!name) throw new ConvexError("Nome inválido")
-
-    const trigger = normalizeTrigger(args.trigger)
-    const timing = normalizeTiming(args.timing)
-    const delayMs = timing === "DELAYED" ? Math.max(0, args.delayMs ?? 0) : 0
-    if (timing === "DELAYED" && delayMs < 1_000) {
-      throw new ConvexError("Agendamento precisa ser de pelo menos 1 segundo")
-    }
-
-    const conditions = parseConditions(args.conditions)
-    const actions = parseActions(args.actions)
-
-    const now = Date.now()
-    await ctx.db.patch(args.automationId, {
-      name,
-      enabled: Boolean(args.enabled),
-      trigger,
-      timing,
-      delayMs: timing === "DELAYED" ? delayMs : undefined,
-      conditions: conditions ?? undefined,
-      actions,
-      updatedBy: args.viewerId,
-      updatedAt: now,
-    })
-    return { ok: true }
-  },
-})
-
-export const remove = mutation({
-  args: { tenantId: v.string(), viewerId: v.id("users"), automationId: v.id("ticketAutomations") },
-  handler: async (ctx, { tenantId, viewerId, automationId }) => {
-    await requireInternal(ctx, viewerId, tenantId)
-    const existing = await ctx.db.get(automationId)
-    if (!existing || existing.tenantId !== tenantId) {
-      throw new ConvexError("Automação não encontrada")
-    }
-    await ctx.db.delete(automationId)
-    return { ok: true }
-  },
-})
-
-export const toggleEnabled = mutation({
-  args: { tenantId: v.string(), viewerId: v.id("users"), automationId: v.id("ticketAutomations"), enabled: v.boolean() },
-  handler: async (ctx, { tenantId, viewerId, automationId, enabled }) => {
-    await requireInternal(ctx, viewerId, tenantId)
-    const existing = await ctx.db.get(automationId)
-    if (!existing || existing.tenantId !== tenantId) {
-      throw new ConvexError("Automação não encontrada")
-    }
-    await ctx.db.patch(automationId, { enabled: Boolean(enabled), updatedBy: viewerId, updatedAt: Date.now() })
-    return { ok: true }
-  },
-})
-
-export async function runTicketAutomationsForEvent(
-  ctx: MutationCtx,
-  params: { tenantId: string; ticketId: Id<"tickets">; eventType: AutomationTrigger }
-) {
-  try {
-    const { tenantId, ticketId, eventType } = params
-
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket || ticket.tenantId !== tenantId) return
-
-    const automations = await ctx.db
-      .query("ticketAutomations")
-      .withIndex("by_tenant_trigger", (q) => q.eq("tenantId", tenantId).eq("trigger", eventType))
-      .filter((q) => q.eq(q.field("enabled"), true))
-      .take(200)
-
-    if (automations.length === 0) return
-
-    for (const automation of automations) {
-      const conditions = (automation.conditions ?? null) as AutomationConditionGroup | null
-      const matches = evaluateAutomationConditions(ticket as unknown as TicketForAutomation, conditions)
-      if (!matches) continue
-
-      const timing = (automation.timing ?? "IMMEDIATE").toUpperCase()
-      const delayMs = timing === "DELAYED" ? Math.max(0, automation.delayMs ?? 0) : 0
-
-      const schedulerRunAfter = ctx.scheduler?.runAfter
-      if (timing === "DELAYED" && delayMs > 0 && typeof schedulerRunAfter === "function") {
-        await schedulerRunAfter(delayMs, api.automations.execute, {
-          automationId: automation._id,
-          ticketId,
-          eventType,
-        })
-        continue
-      }
-
-      await executeAutomationInternal(ctx, automation, ticket, eventType)
-    }
-  } catch (error) {
-    if (process.env.NODE_ENV !== "test") {
-      console.error("[automations] Falha ao processar automações", error)
-    }
-  }
-}
-
-export const execute = mutation({
-  args: {
-    automationId: v.id("ticketAutomations"),
-    ticketId: v.id("tickets"),
-    eventType: v.string(),
-  },
-  handler: async (ctx, { automationId, ticketId, eventType }) => {
-    const automation = await ctx.db.get(automationId)
-    if (!automation || automation.enabled !== true) return { ok: true, skipped: true }
-
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket || ticket.tenantId !== automation.tenantId) return { ok: true, skipped: true }
-
-    await executeAutomationInternal(ctx, automation, ticket, eventType)
-    return { ok: true }
-  },
-})
-
-async function executeAutomationInternal(
-  ctx: MutationCtx,
-  automation: Doc<"ticketAutomations">,
-  ticket: Doc<"tickets">,
-  eventType: string
-) {
-  const now = Date.now()
-
-  const conditions = (automation.conditions ?? null) as AutomationConditionGroup | null
-  const matched = evaluateAutomationConditions(ticket as unknown as TicketForAutomation, conditions)
-  if (!matched) {
-    await ctx.db.insert("ticketAutomationRuns", {
-      tenantId: automation.tenantId,
-      automationId: automation._id,
-      ticketId: ticket._id,
-      eventType,
-      status: "SKIPPED",
-      matched: false,
-      createdAt: now,
-    })
-    await enforceAutomationRunsRetention(ctx, automation._id, now)
-    return
-  }
-
-  try {
-    const applied = await applyActions(ctx, automation, ticket, now)
-    await ctx.db.patch(automation._id, {
-      runCount: (automation.runCount ?? 0) + 1,
-      lastRunAt: now,
-      updatedAt: now,
-    })
-    await ctx.db.insert("ticketAutomationRuns", {
-      tenantId: automation.tenantId,
-      automationId: automation._id,
-      ticketId: ticket._id,
-      eventType,
-      status: "SUCCESS",
-      matched: true,
-      actionsApplied: applied,
-      createdAt: now,
-    })
-    await enforceAutomationRunsRetention(ctx, automation._id, now)
-  } catch (error) {
-    const message = error instanceof Error ? error.message : String(error)
-    await ctx.db.insert("ticketAutomationRuns", {
-      tenantId: automation.tenantId,
-      automationId: automation._id,
-      ticketId: ticket._id,
-      eventType,
-      status: "ERROR",
-      matched: true,
-      error: message,
-      createdAt: now,
-    })
-    await enforceAutomationRunsRetention(ctx, automation._id, now)
-  }
-}
-
-const RUNS_RETENTION_MAX_PER_AUTOMATION = 2000
-const RUNS_RETENTION_MAX_AGE_DAYS = 90
-const RUNS_RETENTION_DELETE_BATCH = 250
-
-async function enforceAutomationRunsRetention(ctx: MutationCtx, automationId: Id<"ticketAutomations">, now: number) {
-  const cutoff = now - RUNS_RETENTION_MAX_AGE_DAYS * 24 * 60 * 60 * 1000
-
-  const runs = await ctx.db
-    .query("ticketAutomationRuns")
-    .withIndex("by_automation_created", (q) => q.eq("automationId", automationId))
-    .order("desc")
-    .take(RUNS_RETENTION_MAX_PER_AUTOMATION + RUNS_RETENTION_DELETE_BATCH)
-
-  if (runs.length <= RUNS_RETENTION_MAX_PER_AUTOMATION) {
-    // Mesmo com baixo volume, ainda remove registros antigos.
-    const expired = runs.filter((run) => (run.createdAt ?? 0) < cutoff).slice(0, RUNS_RETENTION_DELETE_BATCH)
-    for (const run of expired) {
-      await ctx.db.delete(run._id)
-    }
-    return
-  }
-
-  const candidates = runs
-    .slice(RUNS_RETENTION_MAX_PER_AUTOMATION)
-    .concat(runs.filter((run) => (run.createdAt ?? 0) < cutoff))
-
-  const unique = new Map<string, Id<"ticketAutomationRuns">>()
-  for (const run of candidates) {
-    unique.set(String(run._id), run._id)
-    if (unique.size >= RUNS_RETENTION_DELETE_BATCH) break
-  }
-
-  for (const id of unique.values()) {
-    await ctx.db.delete(id)
-  }
-}
-
-async function applyActions(
-  ctx: MutationCtx,
-  automation: Doc<"ticketAutomations">,
-  ticket: Doc<"tickets">,
-  now: number
-) {
-  const actions = parseActions(automation.actions)
-
-  const patch: Partial<Doc<"tickets">> = {}
-  const applied: Array<{ type: string; details?: Record<string, unknown> }> = []
-  const pendingEmails: Array<{
-    recipients: AutomationEmailRecipient[]
-    subject: string
-    message: string
-    ctaTarget: AutomationEmailTarget
-    ctaLabel: string
-  }> = []
-
-  let checklist = (Array.isArray((ticket as unknown as { checklist?: unknown }).checklist)
-    ? ((ticket as unknown as { checklist?: unknown }).checklist as TicketChecklistItem[])
-    : []) as TicketChecklistItem[]
-
-  for (const action of actions) {
-    if (action.type === "SET_PRIORITY") {
-      const next = action.priority.trim().toUpperCase()
-      if (!next) continue
-      if (ticket.priority !== next) {
-        patch.priority = next
-        applied.push({ type: action.type, details: { priority: next } })
-        const pt: Record<string, string> = { LOW: "Baixa", MEDIUM: "Média", HIGH: "Alta", URGENT: "Urgente" }
-        await ctx.db.insert("ticketEvents", {
-          ticketId: ticket._id,
-          type: "PRIORITY_CHANGED",
-          payload: { to: next, toLabel: pt[next] ?? next },
-          createdAt: now,
-        })
-      }
-      continue
-    }
-
-    if (action.type === "MOVE_QUEUE") {
-      const queue = (await ctx.db.get(action.queueId)) as Doc<"queues"> | null
-      if (!queue || queue.tenantId !== ticket.tenantId) {
-        throw new ConvexError("Fila inválida na automação")
-      }
-      if (ticket.queueId !== action.queueId) {
-        patch.queueId = action.queueId
-        const queueName = queue.name ?? ""
-        const normalizedQueueLabel = queueName.toLowerCase()
-        const isVisitQueueTarget = VISIT_QUEUE_KEYWORDS.some((keyword) => normalizedQueueLabel.includes(keyword))
-        if (!isVisitQueueTarget) {
-          patch.dueAt = ticket.slaSolutionDueAt ?? undefined
-        }
-        applied.push({ type: action.type, details: { queueId: String(action.queueId), queueName } })
-        await ctx.db.insert("ticketEvents", {
-          ticketId: ticket._id,
-          type: "QUEUE_CHANGED",
-          payload: { queueId: action.queueId, queueName },
-          createdAt: now,
-        })
-      }
-      continue
-    }
-
-    if (action.type === "ASSIGN_TO") {
-      const assignee = (await ctx.db.get(action.assigneeId)) as Doc<"users"> | null
-      if (!assignee || assignee.tenantId !== ticket.tenantId) {
-        throw new ConvexError("Responsável inválido na automação")
-      }
-      if (ticket.assigneeId !== action.assigneeId) {
-        patch.assigneeId = action.assigneeId
-        patch.assigneeSnapshot = {
-          name: assignee.name,
-          email: assignee.email,
-          avatarUrl: assignee.avatarUrl ?? undefined,
-          teams: assignee.teams ?? undefined,
-        }
-        applied.push({ type: action.type, details: { assigneeId: String(action.assigneeId), assigneeName: assignee.name } })
-
-        const previousAssigneeName =
-          ((ticket.assigneeSnapshot as { name?: string } | null)?.name as string | undefined) ?? "Não atribuído"
-        await ctx.db.insert("ticketEvents", {
-          ticketId: ticket._id,
-          type: "ASSIGNEE_CHANGED",
-          payload: {
-            assigneeId: action.assigneeId,
-            assigneeName: assignee.name,
-            previousAssigneeId: ticket.assigneeId ?? null,
-            previousAssigneeName,
-            viaAutomation: true,
-            automationId: automation._id,
-            automationName: automation.name,
-          },
-          createdAt: now,
-        })
-      }
-      continue
-    }
-
-    if (action.type === "SET_FORM_TEMPLATE") {
-      const normalizedKey = normalizeFormTemplateKey(action.formTemplate ?? null)
-      let label: string | null = null
-      if (normalizedKey) {
-        const templateDoc = await getTemplateByKey(ctx, ticket.tenantId, normalizedKey)
-        if (templateDoc && templateDoc.isArchived !== true) {
-          label = templateDoc.label
-        } else {
-          const fallback = TICKET_FORM_CONFIG.find((tpl) => tpl.key === normalizedKey) ?? null
-          if (fallback) label = fallback.label
-        }
-      }
-      if ((ticket.formTemplate ?? null) !== normalizedKey || (ticket.formTemplateLabel ?? null) !== label) {
-        patch.formTemplate = normalizedKey ?? undefined
-        patch.formTemplateLabel = label ?? undefined
-        applied.push({ type: action.type, details: { formTemplate: normalizedKey, formTemplateLabel: label } })
-      }
-      continue
-    }
-
-    if (action.type === "SET_CHAT_ENABLED") {
-      const next = Boolean(action.enabled)
-      if (Boolean(ticket.chatEnabled) !== next) {
-        patch.chatEnabled = next
-        applied.push({ type: action.type, details: { enabled: next } })
-      }
-      continue
-    }
-
-    if (action.type === "ADD_INTERNAL_COMMENT") {
-      const body = action.body.replace(/\r\n/g, "\n").trim()
-      if (!body) continue
-      if (body.length > 4000) {
-        throw new ConvexError("Comentário interno muito longo (máx. 4000 caracteres)")
-      }
-      const author = (await ctx.db.get(automation.createdBy)) as Doc<"users"> | null
-      if (!author || author.tenantId !== ticket.tenantId) {
-        throw new ConvexError("Autor da automação inválido")
-      }
-      const authorSnapshot = {
-        name: author.name,
-        email: author.email,
-        avatarUrl: author.avatarUrl ?? undefined,
-        teams: author.teams ?? undefined,
-      }
-      await ctx.db.insert("ticketComments", {
-        ticketId: ticket._id,
-        authorId: automation.createdBy,
-        visibility: "INTERNAL",
-        body,
-        authorSnapshot,
-        attachments: [],
-        createdAt: now,
-        updatedAt: now,
-      })
-      await ctx.db.insert("ticketEvents", {
-        ticketId: ticket._id,
-        type: "COMMENT_ADDED",
-        payload: { authorId: automation.createdBy, authorName: author.name, viaAutomation: true, automationId: automation._id },
-        createdAt: now,
-      })
-      applied.push({ type: action.type })
-      continue
-    }
-
-    if (action.type === "APPLY_CHECKLIST_TEMPLATE") {
-      const template = (await ctx.db.get(action.templateId)) as Doc<"ticketChecklistTemplates"> | null
-      if (!template || template.tenantId !== ticket.tenantId || template.isArchived === true) {
-        throw new ConvexError("Template de checklist inválido na automação")
-      }
-      if (template.companyId && (!ticket.companyId || String(template.companyId) !== String(ticket.companyId))) {
-        throw new ConvexError("Template de checklist não pertence à empresa do ticket")
-      }
-
-      const result = applyChecklistTemplateToItems(checklist, template, {
-        now,
-        actorId: automation.createdBy ?? undefined,
-      })
-
-      if (result.added > 0) {
-        checklist = result.checklist
-        patch.checklist = checklist.length > 0 ? checklist : undefined
-      }
-
-      applied.push({
-        type: action.type,
-        details: { templateId: String(template._id), templateName: template.name, added: result.added },
-      })
-      continue
-    }
-
-    if (action.type === "SEND_EMAIL") {
-      const subject = action.subject.trim()
-      const message = action.message.replace(/\r\n/g, "\n").trim()
-      if (!subject || !message) continue
-
-      const ctaTarget = action.ctaTarget ?? "AUTO"
-      const ctaLabel = (action.ctaLabel ?? "Abrir chamado").trim() || "Abrir chamado"
-
-      pendingEmails.push({ recipients: action.recipients, subject, message, ctaTarget, ctaLabel })
-      continue
-    }
-  }
-
-  if (Object.keys(patch).length > 0) {
-    patch.updatedAt = now
-    await ctx.db.patch(ticket._id, patch)
-  }
-
-  if (pendingEmails.length > 0) {
-    const schedulerRunAfter = ctx.scheduler?.runAfter
-    if (typeof schedulerRunAfter !== "function") {
-      throw new ConvexError("Scheduler indisponível para envio de e-mail")
-    }
-
-    const nextTicket = { ...ticket, ...patch } as Doc<"tickets">
-
-    const baseUrl = buildBaseUrl()
-    const portalUrl = `${baseUrl}/portal/tickets/${nextTicket._id}`
-    const staffUrl = `${baseUrl}/tickets/${nextTicket._id}`
-
-    const tokens: Record<string, string> = {
-      "automation.name": automation.name,
-      "ticket.id": String(nextTicket._id),
-      "ticket.reference": String(nextTicket.reference ?? ""),
-      "ticket.subject": nextTicket.subject ?? "",
-      "ticket.status": nextTicket.status ?? "",
-      "ticket.priority": nextTicket.priority ?? "",
-      "ticket.url.portal": portalUrl,
-      "ticket.url.staff": staffUrl,
-      "company.name": (nextTicket.companySnapshot as { name?: string } | undefined)?.name ?? "",
-      "requester.name": (nextTicket.requesterSnapshot as { name?: string } | undefined)?.name ?? "",
-      "assignee.name": ((nextTicket.assigneeSnapshot as { name?: string } | undefined)?.name as string | undefined) ?? "",
-    }
-
-    const interpolate = (input: string) =>
-      input.replace(/\{\{\s*([a-zA-Z0-9_.-]+)\s*\}\}/g, (_m, key) => tokens[key] ?? "")
-
-    const normalizeEmail = (email: string) => email.trim().toLowerCase()
-    const isValidEmail = (email: string) => /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(email)
-
-    for (const emailAction of pendingEmails) {
-      const subject = interpolate(emailAction.subject).trim()
-      const message = interpolate(emailAction.message).trim()
-      const ctaLabel = interpolate(emailAction.ctaLabel).trim() || "Abrir chamado"
-
-      const effectiveTarget: AutomationEmailTarget =
-        emailAction.ctaTarget === "AUTO"
-          ? emailAction.recipients.some((r) => r.type === "ASSIGNEE" || r.type === "USER")
-            ? "STAFF"
-            : "PORTAL"
-          : emailAction.ctaTarget
-
-      const ctaUrl = effectiveTarget === "PORTAL" ? portalUrl : staffUrl
-
-      const recipientEmails = new Set<string>()
-
-      for (const recipient of emailAction.recipients) {
-        if (recipient.type === "REQUESTER") {
-          const snapshotEmail =
-            ((nextTicket.requesterSnapshot as { email?: string } | undefined)?.email as string | undefined) ?? null
-          const email = normalizeEmail(snapshotEmail ?? "")
-          if (email && isValidEmail(email)) {
-            recipientEmails.add(email)
-            continue
-          }
-          const requester = (await ctx.db.get(nextTicket.requesterId)) as Doc<"users"> | null
-          if (requester && requester.tenantId === nextTicket.tenantId) {
-            const fallback = normalizeEmail(requester.email ?? "")
-            if (fallback && isValidEmail(fallback)) recipientEmails.add(fallback)
-          }
-          continue
-        }
-
-        if (recipient.type === "ASSIGNEE") {
-          if (!nextTicket.assigneeId) continue
-          const snapshotEmail =
-            ((nextTicket.assigneeSnapshot as { email?: string } | undefined)?.email as string | undefined) ?? null
-          const email = normalizeEmail(snapshotEmail ?? "")
-          if (email && isValidEmail(email)) {
-            recipientEmails.add(email)
-            continue
-          }
-          const assignee = (await ctx.db.get(nextTicket.assigneeId)) as Doc<"users"> | null
-          if (assignee && assignee.tenantId === nextTicket.tenantId) {
-            const fallback = normalizeEmail(assignee.email ?? "")
-            if (fallback && isValidEmail(fallback)) recipientEmails.add(fallback)
-          }
-          continue
-        }
-
-        if (recipient.type === "USER") {
-          const user = (await ctx.db.get(recipient.userId)) as Doc<"users"> | null
-          if (user && user.tenantId === nextTicket.tenantId) {
-            const email = normalizeEmail(user.email ?? "")
-            if (email && isValidEmail(email)) recipientEmails.add(email)
-          }
-          continue
-        }
-
-        if (recipient.type === "EMAIL") {
-          const email = normalizeEmail(recipient.email)
-          if (email && isValidEmail(email)) recipientEmails.add(email)
-          continue
-        }
-      }
-
-      const to = Array.from(recipientEmails).slice(0, 50)
-      if (to.length === 0) continue
-
-      const ticketSummary: AutomationEmailProps["ticket"] = {
-        reference: nextTicket.reference ?? 0,
-        subject: nextTicket.subject ?? "",
-        status: nextTicket.status ?? null,
-        priority: nextTicket.priority ?? null,
-        companyName: (nextTicket.companySnapshot as { name?: string } | undefined)?.name ?? null,
-        requesterName: (nextTicket.requesterSnapshot as { name?: string } | undefined)?.name ?? null,
-        assigneeName: ((nextTicket.assigneeSnapshot as { name?: string } | undefined)?.name as string | undefined) ?? null,
-      }
-
-      const emailProps: AutomationEmailProps = {
-        title: subject,
-        message,
-        ticket: ticketSummary,
-        ctaLabel,
-        ctaUrl,
-      }
-
-      await schedulerRunAfter(1, api.ticketNotifications.sendAutomationEmail, {
-        to,
-        subject,
-        emailProps: {
-          title: emailProps.title,
-          message: emailProps.message,
-          ticket: {
-            reference: emailProps.ticket.reference,
-            subject: emailProps.ticket.subject,
-            status: emailProps.ticket.status ?? null,
-            priority: emailProps.ticket.priority ?? null,
-            companyName: emailProps.ticket.companyName ?? null,
-            requesterName: emailProps.ticket.requesterName ?? null,
-            assigneeName: emailProps.ticket.assigneeName ?? null,
-          },
-          ctaLabel: emailProps.ctaLabel,
-          ctaUrl: emailProps.ctaUrl,
-        },
-      })
-
-      applied.push({
-        type: "SEND_EMAIL",
-        details: {
-          recipients: to,
-          toCount: to.length,
-          subject,
-          messagePreview: message.length > 100 ? `${message.slice(0, 100)}...` : message,
-          ctaTarget: effectiveTarget,
-          ctaLabel,
-          ctaUrl,
-          scheduledAt: Date.now(),
-        },
-      })
-    }
-  }
-
-  return applied
-}
diff --git a/convex/automationsEngine.ts b/convex/automationsEngine.ts
deleted file mode 100644
index 1648dcb..0000000
--- a/convex/automationsEngine.ts
+++ /dev/null
@@ -1,138 +0,0 @@
-import type { Doc } from "./_generated/dataModel"
-
-export type AutomationTrigger =
-  | "TICKET_CREATED"
-  | "STATUS_CHANGED"
-  | "PRIORITY_CHANGED"
-  | "QUEUE_CHANGED"
-  | "COMMENT_ADDED"
-  | "TICKET_RESOLVED"
-
-export type AutomationConditionOperator = "AND" | "OR"
-
-export type AutomationConditionField =
-  | "companyId"
-  | "queueId"
-  | "categoryId"
-  | "subcategoryId"
-  | "priority"
-  | "status"
-  | "channel"
-  | "formTemplate"
-  | "chatEnabled"
-  | "tag"
-
-export type AutomationConditionComparator =
-  | "eq"
-  | "neq"
-  | "in"
-  | "not_in"
-  | "contains"
-  | "not_contains"
-  | "is_true"
-  | "is_false"
-
-export type AutomationCondition = {
-  field: AutomationConditionField
-  op: AutomationConditionComparator
-  value?: unknown
-}
-
-export type AutomationConditionGroup = {
-  op: AutomationConditionOperator
-  conditions: AutomationCondition[]
-}
-
-export type TicketForAutomation = Pick<
-  Doc<"tickets">,
-  | "tenantId"
-  | "status"
-  | "priority"
-  | "channel"
-  | "queueId"
-  | "companyId"
-  | "categoryId"
-  | "subcategoryId"
-  | "tags"
-  | "formTemplate"
-  | "chatEnabled"
->
-
-function normalizeId(value: unknown): string | null {
-  if (!value) return null
-  return String(value)
-}
-
-function normalizeString(value: unknown): string | null {
-  if (typeof value !== "string") return null
-  const trimmed = value.trim()
-  return trimmed.length > 0 ? trimmed : null
-}
-
-function normalizeStringArray(value: unknown): string[] {
-  if (!Array.isArray(value)) return []
-  return value.map((item) => normalizeString(item)).filter((item): item is string => Boolean(item))
-}
-
-function normalizeBoolean(value: unknown): boolean | null {
-  if (typeof value === "boolean") return value
-  return null
-}
-
-function compareValue(actual: string | null, op: AutomationConditionComparator, expected: unknown): boolean {
-  if (op === "eq") return actual === normalizeId(expected)
-  if (op === "neq") return actual !== normalizeId(expected)
-  if (op === "in") {
-    const list = normalizeStringArray(expected).map((v) => v)
-    return actual !== null && list.includes(actual)
-  }
-  if (op === "not_in") {
-    const list = normalizeStringArray(expected).map((v) => v)
-    return actual === null || !list.includes(actual)
-  }
-  return false
-}
-
-export function evaluateAutomationConditions(
-  ticket: TicketForAutomation,
-  group: AutomationConditionGroup | null | undefined
-): boolean {
-  if (!group || !Array.isArray(group.conditions) || group.conditions.length === 0) return true
-  const op = group.op === "OR" ? "OR" : "AND"
-
-  const results = group.conditions.map((condition) => {
-    const field = condition.field
-    const operator = condition.op
-
-    if (field === "companyId") return compareValue(normalizeId(ticket.companyId), operator, condition.value)
-    if (field === "queueId") return compareValue(normalizeId(ticket.queueId), operator, condition.value)
-    if (field === "categoryId") return compareValue(normalizeId(ticket.categoryId), operator, condition.value)
-    if (field === "subcategoryId") return compareValue(normalizeId(ticket.subcategoryId), operator, condition.value)
-    if (field === "priority") return compareValue(normalizeString(ticket.priority), operator, condition.value)
-    if (field === "status") return compareValue(normalizeString(ticket.status), operator, condition.value)
-    if (field === "channel") return compareValue(normalizeString(ticket.channel), operator, condition.value)
-    if (field === "formTemplate") return compareValue(normalizeString(ticket.formTemplate), operator, condition.value)
-
-    if (field === "chatEnabled") {
-      const expectedBool = normalizeBoolean(condition.value)
-      if (operator === "is_true") return ticket.chatEnabled === true
-      if (operator === "is_false") return ticket.chatEnabled !== true
-      if (operator === "eq") return expectedBool !== null ? Boolean(ticket.chatEnabled) === expectedBool : false
-      if (operator === "neq") return expectedBool !== null ? Boolean(ticket.chatEnabled) !== expectedBool : false
-      return false
-    }
-
-    if (field === "tag") {
-      const tag = normalizeString(condition.value)
-      if (!tag) return false
-      const has = (ticket.tags ?? []).includes(tag)
-      if (operator === "contains" || operator === "eq") return has
-      if (operator === "not_contains" || operator === "neq") return !has
-      return false
-    }
-
-    return false
-  })
-
-  return op === "OR" ? results.some(Boolean) : results.every(Boolean)
-}
diff --git a/convex/categorySlas.ts b/convex/categorySlas.ts
deleted file mode 100644
index e7d9e69..0000000
--- a/convex/categorySlas.ts
+++ /dev/null
@@ -1,169 +0,0 @@
-import { mutation, query } from "./_generated/server"
-import { ConvexError, v } from "convex/values"
-
-import { requireAdmin } from "./rbac"
-
-const PRIORITY_VALUES = ["URGENT", "HIGH", "MEDIUM", "LOW", "DEFAULT"] as const
-const VALID_STATUSES = ["PENDING", "AWAITING_ATTENDANCE", "PAUSED", "RESOLVED"] as const
-const VALID_TIME_MODES = ["business", "calendar"] as const
-
-type CategorySlaRuleInput = {
-  priority: string
-  responseTargetMinutes?: number | null
-  responseMode?: string | null
-  solutionTargetMinutes?: number | null
-  solutionMode?: string | null
-  alertThreshold?: number | null
-  pauseStatuses?: string[] | null
-  calendarType?: string | null
-}
-
-const ruleInput = v.object({
-  priority: v.string(),
-  responseTargetMinutes: v.optional(v.number()),
-  responseMode: v.optional(v.string()),
-  solutionTargetMinutes: v.optional(v.number()),
-  solutionMode: v.optional(v.string()),
-  alertThreshold: v.optional(v.number()),
-  pauseStatuses: v.optional(v.array(v.string())),
-  calendarType: v.optional(v.string()),
-})
-
-function normalizePriority(value: string) {
-  const upper = value.trim().toUpperCase()
-  return PRIORITY_VALUES.includes(upper as (typeof PRIORITY_VALUES)[number]) ? upper : "DEFAULT"
-}
-
-function sanitizeTime(value?: number | null) {
-  if (typeof value !== "number" || !Number.isFinite(value) || value <= 0) return undefined
-  return Math.round(value)
-}
-
-function normalizeMode(value?: string | null) {
-  if (!value) return "calendar"
-  const normalized = value.toLowerCase()
-  return VALID_TIME_MODES.includes(normalized as (typeof VALID_TIME_MODES)[number]) ? normalized : "calendar"
-}
-
-function normalizeThreshold(value?: number | null) {
-  if (typeof value !== "number" || Number.isNaN(value)) {
-    return 0.8
-  }
-  const clamped = Math.min(Math.max(value, 0.1), 0.95)
-  return Math.round(clamped * 100) / 100
-}
-
-function normalizePauseStatuses(value?: string[] | null) {
-  if (!Array.isArray(value)) return ["PAUSED"]
-  const normalized = new Set<string>()
-  for (const status of value) {
-    if (typeof status !== "string") continue
-    const upper = status.trim().toUpperCase()
-    if (VALID_STATUSES.includes(upper as (typeof VALID_STATUSES)[number])) {
-      normalized.add(upper)
-    }
-  }
-  if (normalized.size === 0) {
-    normalized.add("PAUSED")
-  }
-  return Array.from(normalized)
-}
-
-export const get = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    categoryId: v.id("ticketCategories"),
-  },
-  handler: async (ctx, { tenantId, viewerId, categoryId }) => {
-    await requireAdmin(ctx, viewerId, tenantId)
-    const category = await ctx.db.get(categoryId)
-    if (!category || category.tenantId !== tenantId) {
-      throw new ConvexError("Categoria não encontrada")
-    }
-    const records = await ctx.db
-      .query("categorySlaSettings")
-      .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-      .take(100)
-
-    return {
-      categoryId,
-      categoryName: category.name,
-      rules: records.map((record) => ({
-        priority: record.priority,
-        responseTargetMinutes: record.responseTargetMinutes ?? null,
-        responseMode: record.responseMode ?? "calendar",
-        solutionTargetMinutes: record.solutionTargetMinutes ?? null,
-        solutionMode: record.solutionMode ?? "calendar",
-        alertThreshold: record.alertThreshold ?? 0.8,
-        pauseStatuses: record.pauseStatuses ?? ["PAUSED"],
-      })),
-    }
-  },
-})
-
-export const save = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    categoryId: v.id("ticketCategories"),
-    rules: v.array(ruleInput),
-  },
-  handler: async (ctx, { tenantId, actorId, categoryId, rules }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-    const category = await ctx.db.get(categoryId)
-    if (!category || category.tenantId !== tenantId) {
-      throw new ConvexError("Categoria não encontrada")
-    }
-    const sanitized = sanitizeRules(rules)
-    const existing = await ctx.db
-      .query("categorySlaSettings")
-      .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-      .take(100)
-    await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
-
-    const now = Date.now()
-    for (const rule of sanitized) {
-      await ctx.db.insert("categorySlaSettings", {
-        tenantId,
-        categoryId,
-        priority: rule.priority,
-        responseTargetMinutes: rule.responseTargetMinutes,
-        responseMode: rule.responseMode,
-        solutionTargetMinutes: rule.solutionTargetMinutes,
-        solutionMode: rule.solutionMode,
-        alertThreshold: rule.alertThreshold,
-        pauseStatuses: rule.pauseStatuses,
-        calendarType: rule.calendarType ?? undefined,
-        createdAt: now,
-        updatedAt: now,
-        actorId,
-      })
-    }
-  },
-})
-
-function sanitizeRules(rules: CategorySlaRuleInput[]) {
-  const normalized: Record<string, ReturnType<typeof buildRule>> = {}
-  for (const rule of rules) {
-    const built = buildRule(rule)
-    normalized[built.priority] = built
-  }
-  return Object.values(normalized)
-}
-
-function buildRule(rule: CategorySlaRuleInput) {
-  const priority = normalizePriority(rule.priority)
-  const responseTargetMinutes = sanitizeTime(rule.responseTargetMinutes)
-  const solutionTargetMinutes = sanitizeTime(rule.solutionTargetMinutes)
-  return {
-    priority,
-    responseTargetMinutes,
-    responseMode: normalizeMode(rule.responseMode),
-    solutionTargetMinutes,
-    solutionMode: normalizeMode(rule.solutionMode),
-    alertThreshold: normalizeThreshold(rule.alertThreshold),
-    pauseStatuses: normalizePauseStatuses(rule.pauseStatuses),
-    calendarType: rule.calendarType ?? null,
-  }
-}
diff --git a/convex/checklistTemplates.ts b/convex/checklistTemplates.ts
deleted file mode 100644
index c9329b5..0000000
--- a/convex/checklistTemplates.ts
+++ /dev/null
@@ -1,376 +0,0 @@
-import { ConvexError, v } from "convex/values"
-
-import type { Doc, Id } from "./_generated/dataModel"
-import { mutation, query } from "./_generated/server"
-import { requireAdmin, requireStaff } from "./rbac"
-import { normalizeChecklistText } from "./ticketChecklist"
-
-function normalizeTemplateName(input: string) {
-  return input.trim()
-}
-
-function normalizeTemplateDescription(input: string | null | undefined) {
-  const text = (input ?? "").trim()
-  return text.length > 0 ? text : null
-}
-
-type ChecklistItemType = "checkbox" | "question"
-
-type RawTemplateItem = {
-  id?: string
-  text: string
-  description?: string
-  type?: string
-  options?: string[]
-  required?: boolean
-}
-
-type NormalizedTemplateItem = {
-  id: string
-  text: string
-  description?: string
-  type?: ChecklistItemType
-  options?: string[]
-  required?: boolean
-}
-
-function normalizeTemplateItems(
-  raw: RawTemplateItem[],
-  options: { generateId?: () => string }
-): NormalizedTemplateItem[] {
-  if (!Array.isArray(raw) || raw.length === 0) {
-    throw new ConvexError("Adicione pelo menos um item no checklist.")
-  }
-
-  const generateId = options.generateId ?? (() => crypto.randomUUID())
-  const seen = new Set<string>()
-  const items: NormalizedTemplateItem[] = []
-
-  for (const entry of raw) {
-    const id = String(entry.id ?? "").trim() || generateId()
-    if (seen.has(id)) {
-      throw new ConvexError("Itens do checklist com IDs duplicados.")
-    }
-    seen.add(id)
-
-    const text = normalizeChecklistText(entry.text)
-    if (!text) {
-      throw new ConvexError("Todos os itens do checklist precisam ter um texto.")
-    }
-    if (text.length > 240) {
-      throw new ConvexError("Item do checklist muito longo (máx. 240 caracteres).")
-    }
-
-    const description = entry.description?.trim() || undefined
-    const itemType: ChecklistItemType = entry.type === "question" ? "question" : "checkbox"
-    const itemOptions = itemType === "question" && Array.isArray(entry.options)
-      ? entry.options.map((o) => String(o).trim()).filter((o) => o.length > 0)
-      : undefined
-
-    if (itemType === "question" && (!itemOptions || itemOptions.length < 2)) {
-      throw new ConvexError(`A pergunta "${text}" precisa ter pelo menos 2 opções.`)
-    }
-
-    const required = typeof entry.required === "boolean" ? entry.required : true
-    items.push({
-      id,
-      text,
-      description,
-      type: itemType,
-      options: itemOptions,
-      required,
-    })
-  }
-
-  return items
-}
-
-function mapTemplate(template: Doc<"ticketChecklistTemplates">, company: Doc<"companies"> | null) {
-  return {
-    id: template._id,
-    name: template.name,
-    description: template.description ?? "",
-    company: company ? { id: company._id, name: company.name } : null,
-    items: (template.items ?? []).map((item) => ({
-      id: item.id,
-      text: item.text,
-      description: item.description,
-      type: item.type ?? "checkbox",
-      options: item.options,
-      required: typeof item.required === "boolean" ? item.required : true,
-    })),
-    isArchived: Boolean(template.isArchived),
-    createdAt: template.createdAt,
-    updatedAt: template.updatedAt,
-  }
-}
-
-export const listActive = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-
-    const templates = await ctx.db
-      .query("ticketChecklistTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(200)
-
-    const filtered = templates.filter((tpl) => {
-      if (tpl.isArchived === true) return false
-      if (!companyId) return true
-      return !tpl.companyId || String(tpl.companyId) === String(companyId)
-    })
-
-    const companiesToHydrate = new Map<string, Id<"companies">>()
-    for (const tpl of filtered) {
-      if (tpl.companyId) {
-        companiesToHydrate.set(String(tpl.companyId), tpl.companyId)
-      }
-    }
-
-    const companyMap = new Map<string, Doc<"companies">>()
-    for (const id of companiesToHydrate.values()) {
-      const company = await ctx.db.get(id)
-      if (company && company.tenantId === tenantId) {
-        companyMap.set(String(id), company as Doc<"companies">)
-      }
-    }
-
-    return filtered
-      .sort((a, b) => {
-        const aSpecific = a.companyId ? 1 : 0
-        const bSpecific = b.companyId ? 1 : 0
-        if (aSpecific !== bSpecific) return bSpecific - aSpecific
-        return (a.name ?? "").localeCompare(b.name ?? "", "pt-BR")
-      })
-      .map((tpl) => mapTemplate(tpl, tpl.companyId ? (companyMap.get(String(tpl.companyId)) ?? null) : null))
-  },
-})
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    includeArchived: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, viewerId, includeArchived }) => {
-    await requireAdmin(ctx, viewerId, tenantId)
-
-    const templates = await ctx.db
-      .query("ticketChecklistTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(500)
-
-    const filtered = templates.filter((tpl) => includeArchived || tpl.isArchived !== true)
-
-    const companiesToHydrate = new Map<string, Id<"companies">>()
-    for (const tpl of filtered) {
-      if (tpl.companyId) {
-        companiesToHydrate.set(String(tpl.companyId), tpl.companyId)
-      }
-    }
-
-    const companyMap = new Map<string, Doc<"companies">>()
-    for (const id of companiesToHydrate.values()) {
-      const company = await ctx.db.get(id)
-      if (company && company.tenantId === tenantId) {
-        companyMap.set(String(id), company as Doc<"companies">)
-      }
-    }
-
-    return filtered
-      .sort((a, b) => {
-        const aSpecific = a.companyId ? 1 : 0
-        const bSpecific = b.companyId ? 1 : 0
-        if (aSpecific !== bSpecific) return bSpecific - aSpecific
-        return (a.name ?? "").localeCompare(b.name ?? "", "pt-BR")
-      })
-      .map((tpl) => mapTemplate(tpl, tpl.companyId ? (companyMap.get(String(tpl.companyId)) ?? null) : null))
-  },
-})
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    name: v.string(),
-    description: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    items: v.array(
-      v.object({
-        id: v.optional(v.string()),
-        text: v.string(),
-        description: v.optional(v.string()),
-        type: v.optional(v.string()),
-        options: v.optional(v.array(v.string())),
-        required: v.optional(v.boolean()),
-      }),
-    ),
-    isArchived: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, actorId, name, description, companyId, items, isArchived }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-
-    const normalizedName = normalizeTemplateName(name)
-    if (normalizedName.length < 3) {
-      throw new ConvexError("Informe um nome com pelo menos 3 caracteres.")
-    }
-
-    if (companyId) {
-      const company = await ctx.db.get(companyId)
-      if (!company || company.tenantId !== tenantId) {
-        throw new ConvexError("Empresa inválida para o template.")
-      }
-    }
-
-    const normalizedItems = normalizeTemplateItems(items, {})
-    const normalizedDescription = normalizeTemplateDescription(description)
-    const archivedFlag = typeof isArchived === "boolean" ? isArchived : false
-    const now = Date.now()
-
-    return ctx.db.insert("ticketChecklistTemplates", {
-      tenantId,
-      name: normalizedName,
-      description: normalizedDescription ?? undefined,
-      companyId: companyId ?? undefined,
-      items: normalizedItems,
-      isArchived: archivedFlag,
-      createdAt: now,
-      updatedAt: now,
-      createdBy: actorId,
-      updatedBy: actorId,
-    })
-  },
-})
-
-export const update = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    templateId: v.id("ticketChecklistTemplates"),
-    name: v.string(),
-    description: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    items: v.array(
-      v.object({
-        id: v.optional(v.string()),
-        text: v.string(),
-        description: v.optional(v.string()),
-        type: v.optional(v.string()),
-        options: v.optional(v.array(v.string())),
-        required: v.optional(v.boolean()),
-      }),
-    ),
-    isArchived: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, actorId, templateId, name, description, companyId, items, isArchived }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-
-    const existing = await ctx.db.get(templateId)
-    if (!existing || existing.tenantId !== tenantId) {
-      throw new ConvexError("Template de checklist não encontrado.")
-    }
-
-    const normalizedName = normalizeTemplateName(name)
-    if (normalizedName.length < 3) {
-      throw new ConvexError("Informe um nome com pelo menos 3 caracteres.")
-    }
-
-    if (companyId) {
-      const company = await ctx.db.get(companyId)
-      if (!company || company.tenantId !== tenantId) {
-        throw new ConvexError("Empresa inválida para o template.")
-      }
-    }
-
-    const normalizedItems = normalizeTemplateItems(items, {})
-    const normalizedDescription = normalizeTemplateDescription(description)
-    const nextArchived = typeof isArchived === "boolean" ? isArchived : Boolean(existing.isArchived)
-    const now = Date.now()
-
-    await ctx.db.patch(templateId, {
-      name: normalizedName,
-      description: normalizedDescription ?? undefined,
-      companyId: companyId ?? undefined,
-      items: normalizedItems,
-      isArchived: nextArchived,
-      updatedAt: now,
-      updatedBy: actorId,
-    })
-
-    return { ok: true }
-  },
-})
-
-export const remove = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    templateId: v.id("ticketChecklistTemplates"),
-  },
-  handler: async (ctx, { tenantId, actorId, templateId }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-
-    const existing = await ctx.db.get(templateId)
-    if (!existing || existing.tenantId !== tenantId) {
-      throw new ConvexError("Template de checklist não encontrado.")
-    }
-
-    await ctx.db.delete(templateId)
-
-    return { ok: true }
-  },
-})
-
-// DEBUG: Query para verificar dados do template e checklist de um ticket
-export const debugTemplateAndTicketChecklist = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    templateId: v.id("ticketChecklistTemplates"),
-    ticketId: v.optional(v.id("tickets")),
-  },
-  handler: async (ctx, { tenantId, viewerId, templateId, ticketId }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-
-    const template = await ctx.db.get(templateId)
-    if (!template || template.tenantId !== tenantId) {
-      return { error: "Template nao encontrado" }
-    }
-
-    const templateData = {
-      id: String(template._id),
-      name: template.name,
-      description: template.description,
-      hasDescription: Boolean(template.description),
-      descriptionType: typeof template.description,
-      itemsCount: template.items?.length ?? 0,
-    }
-
-    let ticketData = null
-    if (ticketId) {
-      const ticket = await ctx.db.get(ticketId)
-      if (ticket && ticket.tenantId === tenantId) {
-        ticketData = {
-          id: String(ticket._id),
-          checklistCount: ticket.checklist?.length ?? 0,
-          checklistItems: (ticket.checklist ?? []).map((item) => ({
-            id: item.id,
-            text: item.text.substring(0, 50),
-            templateId: item.templateId ? String(item.templateId) : null,
-            templateDescription: item.templateDescription,
-            hasTemplateDescription: Boolean(item.templateDescription),
-            description: item.description,
-            hasDescription: Boolean(item.description),
-          })),
-        }
-      }
-    }
-
-    return { template: templateData, ticket: ticketData }
-  },
-})
diff --git a/convex/commentTemplates.ts b/convex/commentTemplates.ts
deleted file mode 100644
index 5fbcc06..0000000
--- a/convex/commentTemplates.ts
+++ /dev/null
@@ -1,183 +0,0 @@
-import sanitizeHtml from "sanitize-html"
-import { ConvexError, v } from "convex/values"
-
-import { mutation, query } from "./_generated/server"
-import { requireStaff } from "./rbac"
-
-const SANITIZE_OPTIONS: sanitizeHtml.IOptions = {
-  allowedTags: [
-    "p",
-    "br",
-    "a",
-    "strong",
-    "em",
-    "u",
-    "s",
-    "blockquote",
-    "ul",
-    "ol",
-    "li",
-    "code",
-    "pre",
-    "span",
-    "h1",
-    "h2",
-    "h3",
-  ],
-  allowedAttributes: {
-    a: ["href", "name", "target", "rel"],
-    span: ["style"],
-    code: ["class"],
-    pre: ["class"],
-  },
-  allowedSchemes: ["http", "https", "mailto"],
-  transformTags: {
-    a: sanitizeHtml.simpleTransform("a", { rel: "noopener noreferrer", target: "_blank" }, true),
-  },
-  allowVulnerableTags: false,
-}
-
-function sanitizeTemplateBody(body: string) {
-  const sanitized = sanitizeHtml(body || "", SANITIZE_OPTIONS).trim()
-  return sanitized
-}
-
-function normalizeTitle(title: string) {
-  return title?.trim()
-}
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    kind: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, viewerId, kind }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-    const normalizedKind = (kind ?? "comment").toLowerCase()
-    const templates = await ctx.db
-      .query("commentTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-
-    return templates
-      .filter((template) => (template.kind ?? "comment") === normalizedKind)
-      .sort((a, b) => a.title.localeCompare(b.title, "pt-BR", { sensitivity: "base" }))
-      .map((template) => ({
-        id: template._id,
-        title: template.title,
-        body: template.body,
-        kind: template.kind ?? "comment",
-        createdAt: template.createdAt,
-        updatedAt: template.updatedAt,
-        createdBy: template.createdBy,
-        updatedBy: template.updatedBy ?? null,
-      }))
-  },
-})
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    title: v.string(),
-    body: v.string(),
-    kind: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, actorId, title, body, kind }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const normalizedTitle = normalizeTitle(title)
-    if (!normalizedTitle || normalizedTitle.length < 3) {
-      throw new ConvexError("Informe um título válido para o template")
-    }
-    const sanitizedBody = sanitizeTemplateBody(body)
-    if (!sanitizedBody) {
-      throw new ConvexError("Informe o conteúdo do template")
-    }
-    const normalizedKind = (kind ?? "comment").toLowerCase()
-
-    const existing = await ctx.db
-      .query("commentTemplates")
-      .withIndex("by_tenant_title", (q) => q.eq("tenantId", tenantId).eq("title", normalizedTitle))
-      .first()
-
-    if (existing && (existing.kind ?? "comment") === normalizedKind) {
-      throw new ConvexError("Já existe um template com este título")
-    }
-
-    const now = Date.now()
-    const id = await ctx.db.insert("commentTemplates", {
-      tenantId,
-      kind: normalizedKind,
-      title: normalizedTitle,
-      body: sanitizedBody,
-      createdBy: actorId,
-      updatedBy: actorId,
-      createdAt: now,
-      updatedAt: now,
-    })
-
-    return id
-  },
-})
-
-export const update = mutation({
-  args: {
-    templateId: v.id("commentTemplates"),
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    title: v.string(),
-    body: v.string(),
-    kind: v.optional(v.string()),
-  },
-  handler: async (ctx, { templateId, tenantId, actorId, title, body, kind }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const template = await ctx.db.get(templateId)
-    if (!template || template.tenantId !== tenantId) {
-      throw new ConvexError("Template não encontrado")
-    }
-
-    const normalizedTitle = normalizeTitle(title)
-    if (!normalizedTitle || normalizedTitle.length < 3) {
-      throw new ConvexError("Informe um título válido para o template")
-    }
-    const sanitizedBody = sanitizeTemplateBody(body)
-    if (!sanitizedBody) {
-      throw new ConvexError("Informe o conteúdo do template")
-    }
-    const normalizedKind = (kind ?? "comment").toLowerCase()
-
-    const duplicate = await ctx.db
-      .query("commentTemplates")
-      .withIndex("by_tenant_title", (q) => q.eq("tenantId", tenantId).eq("title", normalizedTitle))
-      .first()
-    if (duplicate && duplicate._id !== templateId && (duplicate.kind ?? "comment") === normalizedKind) {
-      throw new ConvexError("Já existe um template com este título")
-    }
-
-    const now = Date.now()
-    await ctx.db.patch(templateId, {
-      kind: normalizedKind,
-      title: normalizedTitle,
-      body: sanitizedBody,
-      updatedBy: actorId,
-      updatedAt: now,
-    })
-  },
-})
-
-export const remove = mutation({
-  args: {
-    templateId: v.id("commentTemplates"),
-    tenantId: v.string(),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { templateId, tenantId, actorId }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const template = await ctx.db.get(templateId)
-    if (!template || template.tenantId !== tenantId) {
-      throw new ConvexError("Template não encontrado")
-    }
-    await ctx.db.delete(templateId)
-  },
-})
diff --git a/convex/companies.ts b/convex/companies.ts
deleted file mode 100644
index 61d9933..0000000
--- a/convex/companies.ts
+++ /dev/null
@@ -1,155 +0,0 @@
-import { ConvexError, v } from "convex/values";
-import { mutation, query } from "./_generated/server";
-import { requireStaff } from "./rbac";
-
-function normalizeSlug(input?: string | null): string | undefined {
-  if (!input) return undefined
-  const trimmed = input.trim()
-  if (!trimmed) return undefined
-  const ascii = trimmed
-    .normalize("NFD")
-    .replace(/[\u0300-\u036f]/g, "")
-    .replace(/[\u2013\u2014]/g, "-")
-  const sanitized = ascii.replace(/[^\w\s-]/g, "").replace(/[_\s]+/g, "-")
-  const collapsed = sanitized.replace(/-+/g, "-").toLowerCase()
-  const normalized = collapsed.replace(/^-+|-+$/g, "")
-  return normalized || undefined
-}
-
-export const list = query({
-  args: { tenantId: v.string(), viewerId: v.id("users") },
-  handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-    const companies = await ctx.db
-      .query("companies")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(200)
-    return companies.map((c) => ({ id: c._id, name: c.name, slug: c.slug }))
-  },
-})
-
-export const ensureProvisioned = mutation({
-  args: {
-    tenantId: v.string(),
-    slug: v.string(),
-    name: v.string(),
-    provisioningCode: v.string(),
-  },
-  handler: async (ctx, { tenantId, slug, name, provisioningCode }) => {
-    const normalizedSlug = normalizeSlug(slug)
-    if (!normalizedSlug) {
-      throw new ConvexError("Slug inválido")
-    }
-    const trimmedName = name.trim()
-    if (!trimmedName) {
-      throw new ConvexError("Nome inválido")
-    }
-
-    const existing = await ctx.db
-      .query("companies")
-      .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", normalizedSlug))
-      .unique()
-
-    if (existing) {
-      if (existing.provisioningCode !== provisioningCode) {
-        await ctx.db.patch(existing._id, { provisioningCode })
-      }
-      return {
-        id: existing._id,
-        slug: existing.slug,
-        name: existing.name,
-      }
-    }
-
-    const now = Date.now()
-    const id = await ctx.db.insert("companies", {
-      tenantId,
-      name: trimmedName,
-      slug: normalizedSlug,
-      provisioningCode,
-      isAvulso: false,
-      contractedHoursPerMonth: undefined,
-      cnpj: undefined,
-      domain: undefined,
-      phone: undefined,
-      description: undefined,
-      address: undefined,
-      legalName: undefined,
-      tradeName: undefined,
-      stateRegistration: undefined,
-      stateRegistrationType: undefined,
-      primaryCnae: undefined,
-      timezone: undefined,
-      businessHours: undefined,
-      supportEmail: undefined,
-      billingEmail: undefined,
-      contactPreferences: undefined,
-      clientDomains: undefined,
-      communicationChannels: undefined,
-      fiscalAddress: undefined,
-      hasBranches: false,
-      regulatedEnvironments: undefined,
-      privacyPolicyAccepted: false,
-      privacyPolicyReference: undefined,
-      privacyPolicyMetadata: undefined,
-      contracts: undefined,
-      contacts: undefined,
-      locations: undefined,
-      sla: undefined,
-      tags: undefined,
-      customFields: undefined,
-      notes: undefined,
-      createdAt: now,
-      updatedAt: now,
-    })
-
-    return {
-      id,
-      slug: normalizedSlug,
-      name: trimmedName,
-    }
-  },
-})
-
-export const removeBySlug = mutation({
-  args: {
-    tenantId: v.string(),
-    slug: v.string(),
-  },
-  handler: async (ctx, { tenantId, slug }) => {
-    const normalizedSlug = normalizeSlug(slug) ?? slug
-    const existing = await ctx.db
-      .query("companies")
-      .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", normalizedSlug))
-      .unique()
-
-    if (!existing) {
-      return { removed: false }
-    }
-
-    // Preserve company snapshot on related tickets before deletion
-    const relatedTickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", existing._id))
-      .take(200)
-    if (relatedTickets.length > 0) {
-      const companySnapshot = {
-        name: existing.name,
-        slug: existing.slug,
-        isAvulso: existing.isAvulso ?? undefined,
-      }
-      for (const t of relatedTickets) {
-        const needsPatch = !t.companySnapshot ||
-          t.companySnapshot.name !== companySnapshot.name ||
-          t.companySnapshot.slug !== companySnapshot.slug ||
-          Boolean(t.companySnapshot.isAvulso ?? false) !== Boolean(companySnapshot.isAvulso ?? false)
-        if (needsPatch) {
-          await ctx.db.patch(t._id, { companySnapshot })
-        }
-      }
-    }
-
-    await ctx.db.delete(existing._id)
-    return { removed: true }
-  },
-})
diff --git a/convex/companySlas.ts b/convex/companySlas.ts
deleted file mode 100644
index f7412fe..0000000
--- a/convex/companySlas.ts
+++ /dev/null
@@ -1,273 +0,0 @@
-import { mutation, query } from "./_generated/server"
-import { ConvexError, v } from "convex/values"
-import type { Id } from "./_generated/dataModel"
-
-import { requireAdmin } from "./rbac"
-
-const PRIORITY_VALUES = ["URGENT", "HIGH", "MEDIUM", "LOW", "DEFAULT"] as const
-const VALID_STATUSES = ["PENDING", "AWAITING_ATTENDANCE", "PAUSED", "RESOLVED"] as const
-const VALID_TIME_MODES = ["business", "calendar"] as const
-
-type CompanySlaRuleInput = {
-  priority: string
-  categoryId?: string | null
-  responseTargetMinutes?: number | null
-  responseMode?: string | null
-  solutionTargetMinutes?: number | null
-  solutionMode?: string | null
-  alertThreshold?: number | null
-  pauseStatuses?: string[] | null
-  calendarType?: string | null
-}
-
-const ruleInput = v.object({
-  priority: v.string(),
-  categoryId: v.optional(v.union(v.id("ticketCategories"), v.null())),
-  responseTargetMinutes: v.optional(v.number()),
-  responseMode: v.optional(v.string()),
-  solutionTargetMinutes: v.optional(v.number()),
-  solutionMode: v.optional(v.string()),
-  alertThreshold: v.optional(v.number()),
-  pauseStatuses: v.optional(v.array(v.string())),
-  calendarType: v.optional(v.string()),
-})
-
-function normalizePriority(value: string) {
-  const upper = value.trim().toUpperCase()
-  return PRIORITY_VALUES.includes(upper as (typeof PRIORITY_VALUES)[number]) ? upper : "DEFAULT"
-}
-
-function sanitizeTime(value?: number | null) {
-  if (typeof value !== "number" || !Number.isFinite(value) || value <= 0) return undefined
-  return Math.round(value)
-}
-
-function normalizeMode(value?: string | null) {
-  if (!value) return "calendar"
-  const normalized = value.toLowerCase()
-  return VALID_TIME_MODES.includes(normalized as (typeof VALID_TIME_MODES)[number]) ? normalized : "calendar"
-}
-
-function normalizeThreshold(value?: number | null) {
-  if (typeof value !== "number" || Number.isNaN(value)) {
-    return 0.8
-  }
-  const clamped = Math.min(Math.max(value, 0.1), 0.95)
-  return Math.round(clamped * 100) / 100
-}
-
-function normalizePauseStatuses(value?: string[] | null) {
-  if (!Array.isArray(value)) return ["PAUSED"]
-  const normalized = new Set<string>()
-  for (const status of value) {
-    if (typeof status !== "string") continue
-    const upper = status.trim().toUpperCase()
-    if (VALID_STATUSES.includes(upper as (typeof VALID_STATUSES)[number])) {
-      normalized.add(upper)
-    }
-  }
-  if (normalized.size === 0) {
-    normalized.add("PAUSED")
-  }
-  return Array.from(normalized)
-}
-
-// Lista todas as empresas que possuem SLA customizado
-export const listCompaniesWithCustomSla = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, { tenantId, viewerId }) => {
-    await requireAdmin(ctx, viewerId, tenantId)
-
-    // Busca todas as configurações de SLA por empresa
-    const allSettings = await ctx.db
-      .query("companySlaSettings")
-      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId))
-      .take(1000)
-
-    // Agrupa por companyId para evitar duplicatas
-    const companyIds = [...new Set(allSettings.map((s) => s.companyId))]
-
-    // Busca dados das empresas
-    const companies = await Promise.all(
-      companyIds.map(async (companyId) => {
-        const company = await ctx.db.get(companyId)
-        if (!company) return null
-        const rulesCount = allSettings.filter((s) => s.companyId === companyId).length
-        return {
-          companyId,
-          companyName: company.name,
-          companySlug: company.slug,
-          rulesCount,
-        }
-      })
-    )
-
-    return companies.filter(Boolean)
-  },
-})
-
-// Busca as regras de SLA de uma empresa específica
-export const get = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.id("companies"),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId }) => {
-    await requireAdmin(ctx, viewerId, tenantId)
-
-    const company = await ctx.db.get(companyId)
-    if (!company || company.tenantId !== tenantId) {
-      throw new ConvexError("Empresa não encontrada")
-    }
-
-    const records = await ctx.db
-      .query("companySlaSettings")
-      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      .take(100)
-
-    // Busca nomes das categorias referenciadas
-    const categoryIds = [...new Set(records.filter((r) => r.categoryId).map((r) => r.categoryId!))]
-    const categories = await Promise.all(categoryIds.map((id) => ctx.db.get(id)))
-    const categoryNames = new Map(
-      categories.filter(Boolean).map((c) => [c!._id, c!.name])
-    )
-
-    return {
-      companyId,
-      companyName: company.name,
-      rules: records.map((record) => ({
-        priority: record.priority,
-        categoryId: record.categoryId ?? null,
-        categoryName: record.categoryId ? categoryNames.get(record.categoryId) ?? null : null,
-        responseTargetMinutes: record.responseTargetMinutes ?? null,
-        responseMode: record.responseMode ?? "calendar",
-        solutionTargetMinutes: record.solutionTargetMinutes ?? null,
-        solutionMode: record.solutionMode ?? "calendar",
-        alertThreshold: record.alertThreshold ?? 0.8,
-        pauseStatuses: record.pauseStatuses ?? ["PAUSED"],
-      })),
-    }
-  },
-})
-
-// Salva as regras de SLA de uma empresa
-export const save = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    companyId: v.id("companies"),
-    rules: v.array(ruleInput),
-  },
-  handler: async (ctx, { tenantId, actorId, companyId, rules }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-
-    const company = await ctx.db.get(companyId)
-    if (!company || company.tenantId !== tenantId) {
-      throw new ConvexError("Empresa não encontrada")
-    }
-
-    // Valida categorias referenciadas
-    for (const rule of rules) {
-      if (rule.categoryId) {
-        const category = await ctx.db.get(rule.categoryId)
-        if (!category || category.tenantId !== tenantId) {
-          throw new ConvexError(`Categoria inválida: ${rule.categoryId}`)
-        }
-      }
-    }
-
-    const sanitized = sanitizeRules(rules)
-
-    // Remove regras existentes da empresa
-    const existing = await ctx.db
-      .query("companySlaSettings")
-      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      .take(100)
-
-    await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
-
-    // Insere novas regras
-    const now = Date.now()
-    for (const rule of sanitized) {
-      await ctx.db.insert("companySlaSettings", {
-        tenantId,
-        companyId,
-        categoryId: rule.categoryId ? (rule.categoryId as Id<"ticketCategories">) : undefined,
-        priority: rule.priority,
-        responseTargetMinutes: rule.responseTargetMinutes,
-        responseMode: rule.responseMode,
-        solutionTargetMinutes: rule.solutionTargetMinutes,
-        solutionMode: rule.solutionMode,
-        alertThreshold: rule.alertThreshold,
-        pauseStatuses: rule.pauseStatuses,
-        calendarType: rule.calendarType ?? undefined,
-        createdAt: now,
-        updatedAt: now,
-        actorId,
-      })
-    }
-
-    return { ok: true }
-  },
-})
-
-// Remove todas as regras de SLA de uma empresa
-export const remove = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    companyId: v.id("companies"),
-  },
-  handler: async (ctx, { tenantId, actorId, companyId }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-
-    const company = await ctx.db.get(companyId)
-    if (!company || company.tenantId !== tenantId) {
-      throw new ConvexError("Empresa não encontrada")
-    }
-
-    const existing = await ctx.db
-      .query("companySlaSettings")
-      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      .take(100)
-
-    await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
-
-    return { ok: true }
-  },
-})
-
-function sanitizeRules(rules: CompanySlaRuleInput[]) {
-  // Chave única: categoryId + priority
-  const normalized: Map<string, ReturnType<typeof buildRule>> = new Map()
-
-  for (const rule of rules) {
-    const built = buildRule(rule)
-    const key = `${built.categoryId ?? "ALL"}-${built.priority}`
-    normalized.set(key, built)
-  }
-
-  return Array.from(normalized.values())
-}
-
-function buildRule(rule: CompanySlaRuleInput) {
-  const priority = normalizePriority(rule.priority)
-  const responseTargetMinutes = sanitizeTime(rule.responseTargetMinutes)
-  const solutionTargetMinutes = sanitizeTime(rule.solutionTargetMinutes)
-
-  return {
-    priority,
-    categoryId: rule.categoryId ?? null,
-    responseTargetMinutes,
-    responseMode: normalizeMode(rule.responseMode),
-    solutionTargetMinutes,
-    solutionMode: normalizeMode(rule.solutionMode),
-    alertThreshold: normalizeThreshold(rule.alertThreshold),
-    pauseStatuses: normalizePauseStatuses(rule.pauseStatuses),
-    calendarType: rule.calendarType ?? null,
-  }
-}
diff --git a/convex/crons.ts b/convex/crons.ts
deleted file mode 100644
index 3caa870..0000000
--- a/convex/crons.ts
+++ /dev/null
@@ -1,59 +0,0 @@
-import { cronJobs } from "convex/server"
-import { api } from "./_generated/api"
-
-const crons = cronJobs()
-
-// =============================================================================
-// CRON JOBS DESABILITADOS PARA REDUZIR USO DE MEMORIA
-// =============================================================================
-// Os cron jobs do Convex criam registros em _scheduled_job_logs que acumulam
-// versoes em memoria (o Convex self-hosted carrega TODAS as versoes em RAM).
-//
-// Esses jobs foram movidos para endpoints HTTP em /api/cron/* e devem ser
-// chamados via N8N ou outro scheduler externo:
-//
-// - POST /api/cron/chat-cleanup   (substitui auto-end-inactive-chat-sessions)
-// - POST /api/cron/usb-cleanup    (substitui cleanup-stale-usb-policies)
-//
-// Autenticacao: Bearer token no header Authorization (usar CRON_SECRET ou REPORTS_CRON_SECRET)
-// =============================================================================
-
-// Flags to keep heavy jobs disabled until the Convex backend stabilizes.
-const reportsCronEnabled = process.env.REPORTS_CRON_ENABLED === "true"
-const autoPauseCronEnabled = process.env.AUTO_PAUSE_ENABLED === "true"
-
-if (reportsCronEnabled) {
-  crons.interval(
-    "report-export-runner",
-    { minutes: 15 },
-    api.reports.triggerScheduledExports,
-    {}
-  )
-}
-
-if (autoPauseCronEnabled) {
-  crons.daily(
-    "auto-pause-internal-lunch",
-    { hourUTC: 15, minuteUTC: 0 },
-    api.tickets.pauseInternalSessionsForLunch,
-    {}
-  )
-}
-
-// DESABILITADO - Movido para /api/cron/usb-cleanup (chamado via N8N)
-// crons.interval(
-//   "cleanup-stale-usb-policies",
-//   { minutes: 30 },
-//   api.usbPolicy.cleanupStalePendingPolicies,
-//   {}
-// )
-
-// DESABILITADO - Movido para /api/cron/chat-cleanup (chamado via N8N)
-// crons.interval(
-//   "auto-end-inactive-chat-sessions",
-//   { minutes: 1 },
-//   api.liveChat.autoEndInactiveSessions,
-//   {}
-// )
-
-export default crons
diff --git a/convex/dashboards.ts b/convex/dashboards.ts
deleted file mode 100644
index d36a734..0000000
--- a/convex/dashboards.ts
+++ /dev/null
@@ -1,937 +0,0 @@
-import { ConvexError, v } from "convex/values"
-
-import type { Doc, Id } from "./_generated/dataModel"
-import { mutation, query } from "./_generated/server"
-import { requireStaff } from "./rbac"
-
-const WIDGET_TYPES = [
-  "kpi",
-  "bar",
-  "line",
-  "area",
-  "pie",
-  "radar",
-  "gauge",
-  "table",
-  "queue-summary",
-  "text",
-] as const
-
-type WidgetType = (typeof WIDGET_TYPES)[number]
-
-const gridItemValidator = v.object({
-  i: v.string(),
-  x: v.number(),
-  y: v.number(),
-  w: v.number(),
-  h: v.number(),
-  minW: v.optional(v.number()),
-  minH: v.optional(v.number()),
-  static: v.optional(v.boolean()),
-})
-
-const widgetLayoutValidator = v.object({
-  x: v.number(),
-  y: v.number(),
-  w: v.number(),
-  h: v.number(),
-  minW: v.optional(v.number()),
-  minH: v.optional(v.number()),
-  static: v.optional(v.boolean()),
-})
-
-function assertWidgetType(type: string): asserts type is WidgetType {
-  if (!WIDGET_TYPES.includes(type as WidgetType)) {
-    throw new ConvexError(`Tipo de widget inválido: ${type}`)
-  }
-}
-
-function sanitizeTitle(input?: string | null): string | undefined {
-  if (!input) return undefined
-  const trimmed = input.trim()
-  return trimmed.length > 0 ? trimmed : undefined
-}
-
-function generateWidgetKey(dashboardId: Id<"dashboards">) {
-  const rand = Math.random().toString(36).slice(2, 8)
-  return `${dashboardId.toString().slice(-6)}-${rand}`
-}
-
-function normalizeQueueSummaryConfig(config: unknown) {
-  return {
-    type: "queue-summary",
-    title: "Resumo das filas",
-    dataSource: { metricKey: "queues.summary_cards" },
-    ...(typeof config === "object" && config ? (config as Record<string, unknown>) : {}),
-  }
-}
-
-function queueSummaryLayout(widgetKey: string) {
-  return {
-    i: widgetKey,
-    x: 0,
-    y: 0,
-    w: 12,
-    h: 8,
-    minW: 8,
-    minH: 7,
-    static: false,
-  }
-}
-
-function normalizeWidgetConfig(type: WidgetType, config: unknown) {
-  if (config && typeof config === "object") {
-    return config
-  }
-  switch (type) {
-    case "kpi":
-      return {
-        type: "kpi",
-        title: "Novo KPI",
-        dataSource: { metricKey: "tickets.waiting_action_now" },
-        options: { trend: "tickets.waiting_action_last_7d" },
-      }
-    case "bar":
-      return {
-        type: "bar",
-        title: "Abertos x Resolvidos",
-        dataSource: { metricKey: "tickets.opened_resolved_by_day", params: { range: "30d" } },
-        encoding: {
-          x: "date",
-          y: [
-            { field: "opened", label: "Abertos" },
-            { field: "resolved", label: "Resolvidos" },
-          ],
-        },
-        options: { legend: true },
-      }
-    case "line":
-      return {
-        type: "line",
-        title: "Resoluções por dia",
-        dataSource: { metricKey: "tickets.opened_resolved_by_day", params: { range: "30d" } },
-        encoding: {
-          x: "date",
-          y: [{ field: "resolved", label: "Resolvidos" }],
-        },
-        options: { legend: false },
-      }
-    case "area":
-      return {
-        type: "area",
-        title: "Volume acumulado",
-        dataSource: { metricKey: "tickets.opened_resolved_by_day", params: { range: "30d" } },
-        encoding: {
-          x: "date",
-          y: [
-            { field: "opened", label: "Abertos" },
-            { field: "resolved", label: "Resolvidos" },
-          ],
-          stacked: true,
-        },
-        options: { legend: true },
-      }
-    case "pie":
-      return {
-        type: "pie",
-        title: "Backlog por prioridade",
-        dataSource: { metricKey: "tickets.open_by_priority", params: { range: "30d" } },
-        encoding: { category: "priority", value: "total" },
-        options: { legend: true },
-      }
-    case "radar":
-      return {
-        type: "radar",
-        title: "SLA por fila",
-        dataSource: { metricKey: "tickets.sla_compliance_by_queue", params: { range: "30d" } },
-        encoding: { angle: "queue", radius: "compliance" },
-        options: {},
-      }
-    case "gauge":
-      return {
-        type: "gauge",
-        title: "Cumprimento de SLA",
-        dataSource: { metricKey: "tickets.sla_rate", params: { range: "7d" } },
-        options: { min: 0, max: 1, thresholds: [0.5, 0.8] },
-      }
-    case "table":
-      return {
-        type: "table",
-        title: "Tickets recentes",
-        dataSource: { metricKey: "tickets.awaiting_table", params: { limit: 20 } },
-        columns: [
-          { field: "reference", label: "Referência" },
-          { field: "subject", label: "Assunto" },
-          { field: "status", label: "Status" },
-          { field: "updatedAt", label: "Atualizado em" },
-        ],
-        options: { downloadCSV: true },
-      }
-    case "queue-summary":
-      return {
-        type: "queue-summary",
-        title: "Resumo por fila",
-        dataSource: { metricKey: "queues.summary_cards" },
-      }
-    case "text":
-    default:
-      return {
-        type: "text",
-        title: "Notas",
-        content: "Use este espaço para destacar insights ou orientações.",
-      }
-  }
-}
-
-function sanitizeDashboard(dashboard: Doc<"dashboards">) {
-  return {
-    id: dashboard._id,
-    tenantId: dashboard.tenantId,
-    name: dashboard.name,
-    description: dashboard.description ?? null,
-    aspectRatio: dashboard.aspectRatio ?? "16:9",
-    theme: dashboard.theme ?? "system",
-    filters: dashboard.filters ?? {},
-    layout: dashboard.layout ?? [],
-    sections: dashboard.sections ?? [],
-    tvIntervalSeconds: dashboard.tvIntervalSeconds ?? 30,
-    readySelector: dashboard.readySelector ?? null,
-    createdBy: dashboard.createdBy,
-    updatedBy: dashboard.updatedBy ?? null,
-    createdAt: dashboard.createdAt,
-    updatedAt: dashboard.updatedAt,
-    isArchived: dashboard.isArchived ?? false,
-  }
-}
-
-function normalizeOrder(index: number) {
-  return index >= 0 ? index : 0
-}
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    includeArchived: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, viewerId, includeArchived }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-    const dashboards = await ctx.db
-      .query("dashboards")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-
-    const filtered = (includeArchived ? dashboards : dashboards.filter((d) => !(d.isArchived ?? false))).sort(
-      (a, b) => b.updatedAt - a.updatedAt,
-    )
-
-    return Promise.all(
-      filtered.map(async (dashboard) => {
-        const widgets = await ctx.db
-          .query("dashboardWidgets")
-          .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboard._id))
-          .take(100)
-        return {
-          ...sanitizeDashboard(dashboard),
-          widgetsCount: widgets.length,
-        }
-      }),
-    )
-  },
-})
-
-export const get = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-  },
-  handler: async (ctx, { tenantId, viewerId, dashboardId }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-
-    const widgets = await ctx.db
-      .query("dashboardWidgets")
-      .withIndex("by_dashboard_order", (q) => q.eq("dashboardId", dashboardId))
-      .take(100)
-
-    widgets.sort((a, b) => a.order - b.order || a.createdAt - b.createdAt)
-
-    const shares = await ctx.db
-      .query("dashboardShares")
-      .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .take(50)
-
-    return {
-      dashboard: sanitizeDashboard(dashboard),
-      widgets: widgets.map((widget) => ({
-        id: widget._id,
-        dashboardId: widget.dashboardId,
-        widgetKey: widget.widgetKey,
-        title: widget.title ?? null,
-        type: widget.type,
-        config: widget.config,
-        layout: widget.layout ?? null,
-        order: widget.order,
-        isHidden: widget.isHidden ?? false,
-        createdAt: widget.createdAt,
-        updatedAt: widget.updatedAt,
-      })),
-    shares: shares.map((share) => ({
-        id: share._id,
-        audience: share.audience,
-        token: share.token ?? null,
-        expiresAt: share.expiresAt ?? null,
-        canEdit: share.canEdit,
-        createdBy: share.createdBy,
-        createdAt: share.createdAt,
-        lastAccessAt: share.lastAccessAt ?? null,
-      })),
-    }
-  },
-})
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    name: v.string(),
-    description: v.optional(v.string()),
-    aspectRatio: v.optional(v.string()),
-    theme: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, actorId, name, description, aspectRatio, theme }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const trimmedName = name.trim()
-    if (trimmedName.length === 0) {
-      throw new ConvexError("Nome do dashboard inválido")
-    }
-
-    const now = Date.now()
-    const dashboardId = await ctx.db.insert("dashboards", {
-      tenantId,
-      name: trimmedName,
-      description: sanitizeTitle(description),
-      aspectRatio: aspectRatio?.trim() || "16:9",
-      theme: theme?.trim() || "system",
-      filters: {},
-      layout: [],
-      sections: [],
-      tvIntervalSeconds: 30,
-      readySelector: "[data-dashboard-ready=true]",
-      createdBy: actorId,
-      updatedBy: actorId,
-      createdAt: now,
-      updatedAt: now,
-      isArchived: false,
-    })
-
-    return { id: dashboardId }
-  },
-})
-
-export const updateMetadata = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-    name: v.optional(v.string()),
-    description: v.optional(v.string()),
-    aspectRatio: v.optional(v.string()),
-    theme: v.optional(v.string()),
-    readySelector: v.optional(v.string()),
-    tvIntervalSeconds: v.optional(v.number()),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId, name, description, aspectRatio, theme, readySelector, tvIntervalSeconds }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-    const patch: Partial<Doc<"dashboards">> = {}
-    if (typeof name === "string") {
-      const trimmed = name.trim()
-      if (!trimmed) throw new ConvexError("Nome do dashboard inválido")
-      patch.name = trimmed
-    }
-    if (typeof description !== "undefined") {
-      patch.description = sanitizeTitle(description)
-    }
-    if (typeof aspectRatio === "string") {
-      patch.aspectRatio = aspectRatio.trim() || "16:9"
-    }
-    if (typeof theme === "string") {
-      patch.theme = theme.trim() || "system"
-    }
-    if (typeof readySelector === "string") {
-      patch.readySelector = readySelector.trim() || "[data-dashboard-ready=true]"
-    }
-    if (typeof tvIntervalSeconds === "number" && Number.isFinite(tvIntervalSeconds) && tvIntervalSeconds > 0) {
-      patch.tvIntervalSeconds = Math.max(5, Math.round(tvIntervalSeconds))
-    }
-    patch.updatedAt = Date.now()
-    patch.updatedBy = actorId
-    await ctx.db.patch(dashboardId, patch)
-    return { ok: true }
-  },
-})
-
-export const updateFilters = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-    filters: v.any(),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId, filters }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-    await ctx.db.patch(dashboardId, {
-      filters,
-      updatedAt: Date.now(),
-      updatedBy: actorId,
-    })
-    return { ok: true }
-  },
-})
-
-export const updateSections = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-    sections: v.array(
-      v.object({
-        id: v.string(),
-        title: v.optional(v.string()),
-        description: v.optional(v.string()),
-        widgetKeys: v.array(v.string()),
-        durationSeconds: v.optional(v.number()),
-      }),
-    ),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId, sections }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-    const normalized = sections.map((section) => ({
-      ...section,
-      title: sanitizeTitle(section.title),
-      description: sanitizeTitle(section.description),
-      durationSeconds:
-        typeof section.durationSeconds === "number" && Number.isFinite(section.durationSeconds)
-          ? Math.max(5, Math.round(section.durationSeconds))
-          : undefined,
-    }))
-    await ctx.db.patch(dashboardId, {
-      sections: normalized,
-      updatedAt: Date.now(),
-      updatedBy: actorId,
-    })
-    return { ok: true }
-  },
-})
-
-export const updateLayout = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-    layout: v.array(gridItemValidator),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId, layout }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-
-    const widgets = await ctx.db
-      .query("dashboardWidgets")
-      .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .take(100)
-
-    const byKey = new Map<string, Doc<"dashboardWidgets">>()
-    widgets.forEach((widget) => byKey.set(widget.widgetKey, widget))
-
-    const now = Date.now()
-    await ctx.db.patch(dashboardId, {
-      layout,
-      updatedAt: now,
-      updatedBy: actorId,
-    })
-
-    for (let index = 0; index < layout.length; index++) {
-      const item = layout[index]
-      const widget = byKey.get(item.i)
-      if (!widget) {
-        throw new ConvexError(`Widget ${item.i} não encontrado neste dashboard`)
-      }
-      await ctx.db.patch(widget._id, {
-        layout: {
-          x: item.x,
-          y: item.y,
-          w: item.w,
-          h: item.h,
-          minW: item.minW,
-          minH: item.minH,
-          static: item.static,
-        },
-        order: normalizeOrder(index),
-        updatedAt: now,
-        updatedBy: actorId,
-      })
-    }
-
-    return { ok: true }
-  },
-})
-
-export const addWidget = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-    type: v.string(),
-    title: v.optional(v.string()),
-    config: v.optional(v.any()),
-    layout: v.optional(widgetLayoutValidator),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId, type, title, config, layout }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-
-    assertWidgetType(type)
-    const widgetKey = generateWidgetKey(dashboardId)
-    const now = Date.now()
-    const existingWidgets = await ctx.db
-      .query("dashboardWidgets")
-      .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .take(100)
-
-    const widgetId = await ctx.db.insert("dashboardWidgets", {
-      tenantId,
-      dashboardId,
-      widgetKey,
-      title: sanitizeTitle(title),
-      type,
-      config: normalizeWidgetConfig(type, config),
-      layout: layout ?? undefined,
-      order: existingWidgets.length,
-      createdBy: actorId,
-      updatedBy: actorId,
-      createdAt: now,
-      updatedAt: now,
-      isHidden: false,
-    })
-
-    const nextLayout = [...(dashboard.layout ?? [])]
-    if (layout) {
-      nextLayout.push({ i: widgetKey, ...layout })
-    } else {
-      const baseY = Math.max(0, nextLayout.length * 4)
-      nextLayout.push({ i: widgetKey, x: 0, y: baseY, w: 6, h: 6 })
-    }
-
-    await ctx.db.patch(dashboardId, {
-      layout: nextLayout,
-      updatedAt: now,
-      updatedBy: actorId,
-    })
-
-    return { id: widgetId, widgetKey }
-  },
-})
-
-export const updateWidget = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    widgetId: v.id("dashboardWidgets"),
-    title: v.optional(v.string()),
-    type: v.optional(v.string()),
-    config: v.optional(v.any()),
-    layout: v.optional(widgetLayoutValidator),
-    hidden: v.optional(v.boolean()),
-    order: v.optional(v.number()),
-  },
-  handler: async (ctx, { tenantId, actorId, widgetId, title, type, config, layout, hidden, order }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const widget = await ctx.db.get(widgetId)
-    if (!widget || widget.tenantId !== tenantId) {
-      throw new ConvexError("Widget não encontrado")
-    }
-
-    const patch: Partial<Doc<"dashboardWidgets">> = {}
-    if (typeof title !== "undefined") {
-      patch.title = sanitizeTitle(title)
-    }
-    if (typeof type === "string") {
-      assertWidgetType(type)
-      patch.type = type
-      patch.config = normalizeWidgetConfig(type, config ?? widget.config)
-    } else if (typeof config !== "undefined") {
-      patch.config = config
-    }
-    if (typeof layout !== "undefined") {
-      patch.layout = layout
-    }
-    if (typeof hidden === "boolean") {
-      patch.isHidden = hidden
-    }
-    if (typeof order === "number" && Number.isFinite(order)) {
-      patch.order = Math.max(0, Math.round(order))
-    }
-    patch.updatedAt = Date.now()
-    patch.updatedBy = actorId
-
-    await ctx.db.patch(widgetId, patch)
-    return { ok: true }
-  },
-})
-
-export const ensureQueueSummaryWidget = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-
-    const widgets = await ctx.db
-      .query("dashboardWidgets")
-      .withIndex("by_dashboard_order", (q) => q.eq("dashboardId", dashboardId))
-      .take(100)
-
-    widgets.sort((a, b) => a.order - b.order || a.createdAt - b.createdAt)
-
-    const now = Date.now()
-    let queueWidget = widgets.find((widget) => widget.type === "queue-summary")
-    let changed = false
-
-    if (!queueWidget) {
-      // Shift existing widgets to make room at the top.
-      await Promise.all(
-        widgets.map((widget) =>
-          ctx.db.patch(widget._id, {
-            order: widget.order + 1,
-            updatedAt: now,
-            updatedBy: actorId,
-          }),
-        ),
-      )
-      const widgetKey = generateWidgetKey(dashboardId)
-      const config = normalizeQueueSummaryConfig(undefined)
-      const layoutWithKey = queueSummaryLayout(widgetKey)
-      const widgetLayout = { ...layoutWithKey }
-      delete (widgetLayout as { i?: string }).i
-      const widgetId = await ctx.db.insert("dashboardWidgets", {
-        tenantId,
-        dashboardId,
-        widgetKey,
-        title: config.title,
-        type: "queue-summary",
-        config,
-        layout: widgetLayout,
-        order: 0,
-        createdBy: actorId,
-        updatedBy: actorId,
-        createdAt: now,
-        updatedAt: now,
-        isHidden: false,
-      })
-      const createdWidget = await ctx.db.get(widgetId)
-      if (!createdWidget) {
-        throw new ConvexError("Falha ao criar widget de resumo por fila.")
-      }
-      queueWidget = createdWidget
-      widgets.unshift(queueWidget)
-      changed = true
-    } else {
-      // Ensure the existing widget is first and has the expected config.
-      const desiredConfig = normalizeQueueSummaryConfig(queueWidget.config)
-      if (JSON.stringify(queueWidget.config) !== JSON.stringify(desiredConfig)) {
-        await ctx.db.patch(queueWidget._id, { config: desiredConfig, updatedAt: now, updatedBy: actorId })
-        queueWidget = { ...queueWidget, config: desiredConfig }
-        changed = true
-      }
-      if (queueWidget.order !== 0) {
-        let nextOrder = 1
-        for (const widget of widgets) {
-          if (widget._id === queueWidget._id) continue
-          if (widget.order !== nextOrder) {
-            await ctx.db.patch(widget._id, { order: nextOrder, updatedAt: now, updatedBy: actorId })
-          }
-          nextOrder += 1
-        }
-        await ctx.db.patch(queueWidget._id, { order: 0, updatedAt: now, updatedBy: actorId })
-        changed = true
-      }
-    }
-
-    if (!queueWidget) {
-      throw new ConvexError("Não foi possível garantir o widget de resumo por fila.")
-    }
-
-    const widgetKey = queueWidget.widgetKey
-
-    // Normalize dashboard layout (queue summary first).
-    const currentLayout = Array.isArray(dashboard.layout) ? dashboard.layout : []
-    const filteredLayout = currentLayout.filter((item) => item.i !== widgetKey)
-    const normalizedLayout = [queueSummaryLayout(widgetKey), ...filteredLayout]
-
-    let dashboardPatch: Partial<Doc<"dashboards">> = {}
-    if (JSON.stringify(currentLayout) !== JSON.stringify(normalizedLayout)) {
-      dashboardPatch.layout = normalizedLayout
-      changed = true
-    }
-
-    // Ensure sections used in TV playlists include the widget on the first slide.
-    if (Array.isArray(dashboard.sections) && dashboard.sections.length > 0) {
-      const updatedSections = dashboard.sections.map((section, index) => {
-        const keys = Array.isArray(section.widgetKeys) ? section.widgetKeys : []
-        const without = keys.filter((key) => key !== widgetKey)
-        if (index === 0) {
-          const nextKeys = [widgetKey, ...without]
-          if (JSON.stringify(nextKeys) !== JSON.stringify(keys)) {
-            changed = true
-            return { ...section, widgetKeys: nextKeys }
-          }
-          return section
-        }
-        if (without.length !== keys.length) {
-          changed = true
-          return { ...section, widgetKeys: without }
-        }
-        return section
-      })
-      if (changed && JSON.stringify(updatedSections) !== JSON.stringify(dashboard.sections)) {
-        dashboardPatch.sections = updatedSections
-      }
-    }
-
-    if (Object.keys(dashboardPatch).length > 0) {
-      dashboardPatch.updatedAt = now
-      dashboardPatch.updatedBy = actorId
-      await ctx.db.patch(dashboardId, dashboardPatch)
-    } else if (changed) {
-      await ctx.db.patch(dashboardId, { updatedAt: now, updatedBy: actorId })
-    }
-
-    if (!changed) {
-      // Nothing changed; still return success.
-      return { ensured: false, widgetKey }
-    }
-
-    return { ensured: true, widgetKey }
-  },
-})
-
-export const duplicateWidget = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    widgetId: v.id("dashboardWidgets"),
-  },
-  handler: async (ctx, { tenantId, actorId, widgetId }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const widget = await ctx.db.get(widgetId)
-    if (!widget || widget.tenantId !== tenantId) {
-      throw new ConvexError("Widget não encontrado")
-    }
-    const dashboard = await ctx.db.get(widget.dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-
-    assertWidgetType(widget.type)
-    const now = Date.now()
-    const widgetKey = generateWidgetKey(widget.dashboardId)
-    const newWidgetId = await ctx.db.insert("dashboardWidgets", {
-      tenantId,
-      dashboardId: widget.dashboardId,
-      widgetKey,
-      title: sanitizeTitle(widget.title),
-      type: widget.type,
-      config: widget.config,
-      layout: widget.layout ?? undefined,
-      order: widget.order + 1,
-      createdBy: actorId,
-      updatedBy: actorId,
-      createdAt: now,
-      updatedAt: now,
-      isHidden: widget.isHidden ?? false,
-    })
-
-    const duplicateLayout = widget.layout
-      ? {
-          x: widget.layout.x,
-          y: (widget.layout.y ?? 0) + (widget.layout.h ?? 6) + 1,
-          w: widget.layout.w,
-          h: widget.layout.h ?? 6,
-          minW: widget.layout.minW,
-          minH: widget.layout.minH,
-          static: widget.layout.static,
-        }
-      : { x: 0, y: Math.max(0, (dashboard.layout?.length ?? 0) * 4), w: 6, h: 6 }
-    const nextLayout = [...(dashboard.layout ?? []), { i: widgetKey, ...duplicateLayout }]
-    await ctx.db.patch(dashboard._id, {
-      layout: nextLayout,
-      updatedAt: now,
-      updatedBy: actorId,
-    })
-    return { id: newWidgetId, widgetKey }
-  },
-})
-
-export const removeWidget = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    widgetId: v.id("dashboardWidgets"),
-  },
-  handler: async (ctx, { tenantId, actorId, widgetId }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const widget = await ctx.db.get(widgetId)
-    if (!widget || widget.tenantId !== tenantId) {
-      throw new ConvexError("Widget não encontrado")
-    }
-    const dashboard = await ctx.db.get(widget.dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-
-    await ctx.db.delete(widgetId)
-    const filteredLayout = (dashboard.layout ?? []).filter((item) => item.i !== widget.widgetKey)
-    await ctx.db.patch(dashboard._id, {
-      layout: filteredLayout,
-      updatedAt: Date.now(),
-      updatedBy: actorId,
-    })
-
-    return { ok: true }
-  },
-})
-
-export const archive = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-    archived: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId, archived }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-    await ctx.db.patch(dashboardId, {
-      isArchived: archived ?? !(dashboard.isArchived ?? false),
-      updatedAt: Date.now(),
-      updatedBy: actorId,
-    })
-    return { ok: true }
-  },
-})
-
-export const upsertShare = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-    audience: v.union(v.literal("private"), v.literal("tenant"), v.literal("public-link")),
-    canEdit: v.boolean(),
-    expiresAt: v.optional(v.union(v.number(), v.null())),
-    token: v.optional(v.union(v.string(), v.null())),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId, audience, canEdit, expiresAt, token }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const dashboard = await ctx.db.get(dashboardId)
-    if (!dashboard || dashboard.tenantId !== tenantId) {
-      throw new ConvexError("Dashboard não encontrado")
-    }
-
-    const existingShares = await ctx.db
-      .query("dashboardShares")
-      .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .take(50)
-
-    const now = Date.now()
-    let shareDoc = existingShares.find((share) => share.audience === audience)
-    const normalizedExpiresAt =
-      typeof expiresAt === "number" && Number.isFinite(expiresAt) ? Math.max(now, Math.round(expiresAt)) : undefined
-    const normalizedToken = typeof token === "string" && token.trim().length > 0 ? token.trim() : undefined
-
-    if (!shareDoc) {
-      const generatedToken = audience === "public-link" ? normalizedToken ?? cryptoToken() : undefined
-      await ctx.db.insert("dashboardShares", {
-        tenantId,
-        dashboardId,
-        audience,
-        token: generatedToken,
-        canEdit,
-        expiresAt: normalizedExpiresAt,
-        createdBy: actorId,
-        createdAt: now,
-        lastAccessAt: undefined,
-      })
-    } else {
-      await ctx.db.patch(shareDoc._id, {
-        canEdit,
-        token: audience === "public-link" ? normalizedToken ?? shareDoc.token ?? cryptoToken() : undefined,
-        expiresAt: normalizedExpiresAt,
-        lastAccessAt: shareDoc.lastAccessAt,
-      })
-    }
-
-    await ctx.db.patch(dashboardId, { updatedAt: now, updatedBy: actorId })
-    return { ok: true }
-  },
-})
-
-export const revokeShareToken = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    dashboardId: v.id("dashboards"),
-  },
-  handler: async (ctx, { tenantId, actorId, dashboardId }) => {
-    await requireStaff(ctx, actorId, tenantId)
-    const shares = await ctx.db
-      .query("dashboardShares")
-      .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .take(50)
-
-    for (const share of shares) {
-      if (share.audience === "public-link") {
-        await ctx.db.patch(share._id, {
-          token: cryptoToken(),
-          lastAccessAt: undefined,
-        })
-      }
-    }
-    await ctx.db.patch(dashboardId, { updatedAt: Date.now(), updatedBy: actorId })
-    return { ok: true }
-  },
-})
-
-function cryptoToken() {
-  return Math.random().toString(36).slice(2, 10) + Math.random().toString(36).slice(2, 6)
-}
diff --git a/convex/deviceExportTemplates.ts b/convex/deviceExportTemplates.ts
deleted file mode 100644
index 4eb7fb3..0000000
--- a/convex/deviceExportTemplates.ts
+++ /dev/null
@@ -1,372 +0,0 @@
-import { mutation, query } from "./_generated/server"
-import type { MutationCtx, QueryCtx } from "./_generated/server"
-import { ConvexError, v } from "convex/values"
-import type { Id } from "./_generated/dataModel"
-
-import { requireAdmin, requireUser } from "./rbac"
-
-type AnyCtx = MutationCtx | QueryCtx
-
-function normalizeSlug(input: string) {
-  return input
-    .trim()
-    .toLowerCase()
-    .normalize("NFD")
-    .replace(/[^\w\s-]/g, "")
-    .replace(/\s+/g, "-")
-    .replace(/-+/g, "-")
-}
-
-async function ensureUniqueSlug(ctx: AnyCtx, tenantId: string, slug: string, excludeId?: Id<"deviceExportTemplates">) {
-  const existing = await ctx.db
-    .query("deviceExportTemplates")
-    .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
-    .first()
-
-  if (existing && (!excludeId || existing._id !== excludeId)) {
-    throw new ConvexError("Já existe um template com este identificador")
-  }
-}
-
-async function unsetDefaults(
-  ctx: MutationCtx,
-  tenantId: string,
-  companyId: Id<"companies"> | undefined | null,
-  excludeId?: Id<"deviceExportTemplates">
-) {
-  const templates = await ctx.db
-    .query("deviceExportTemplates")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(100)
-
-  await Promise.all(
-    templates
-      .filter((tpl) => tpl._id !== excludeId)
-      .filter((tpl) => {
-        if (companyId) {
-          return tpl.companyId === companyId
-        }
-        return !tpl.companyId
-      })
-      .map((tpl) => ctx.db.patch(tpl._id, { isDefault: false }))
-  )
-}
-
-function normalizeColumns(columns: { key: string; label?: string | null }[]) {
-  return columns
-    .map((col) => ({
-      key: col.key.trim(),
-      label: col.label?.trim() || undefined,
-    }))
-    .filter((col) => col.key.length > 0)
-}
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-    includeInactive: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId, includeInactive }) => {
-    await requireAdmin(ctx, viewerId, tenantId)
-    const templates = await ctx.db
-      .query("deviceExportTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-
-    return templates
-      .filter((tpl) => {
-        if (!includeInactive && tpl.isActive === false) return false
-        if (!companyId) return true
-        if (!tpl.companyId) return true
-        return tpl.companyId === companyId
-      })
-      .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-      .map((tpl) => ({
-        id: tpl._id,
-        slug: tpl.slug,
-        name: tpl.name,
-        description: tpl.description ?? "",
-        columns: tpl.columns ?? [],
-        filters: tpl.filters ?? null,
-        companyId: tpl.companyId ?? null,
-        isDefault: Boolean(tpl.isDefault),
-        isActive: tpl.isActive ?? true,
-        createdAt: tpl.createdAt,
-        updatedAt: tpl.updatedAt,
-        createdBy: tpl.createdBy ?? null,
-        updatedBy: tpl.updatedBy ?? null,
-      }))
-  },
-})
-
-export const listForTenant = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId }) => {
-    await requireUser(ctx, viewerId, tenantId)
-    const templates = await ctx.db
-      .query("deviceExportTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-
-    return templates
-      .filter((tpl) => tpl.isActive !== false)
-      .filter((tpl) => {
-        if (!companyId) return !tpl.companyId
-        return !tpl.companyId || tpl.companyId === companyId
-      })
-      .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-      .map((tpl) => ({
-        id: tpl._id,
-        slug: tpl.slug,
-        name: tpl.name,
-        description: tpl.description ?? "",
-        columns: tpl.columns ?? [],
-        filters: tpl.filters ?? null,
-        companyId: tpl.companyId ?? null,
-        isDefault: Boolean(tpl.isDefault),
-        isActive: tpl.isActive ?? true,
-      }))
-  },
-})
-
-export const getDefault = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId }) => {
-    await requireUser(ctx, viewerId, tenantId)
-    const indexQuery = companyId
-      ? ctx.db
-          .query("deviceExportTemplates")
-          .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      : ctx.db.query("deviceExportTemplates").withIndex("by_tenant_default", (q) => q.eq("tenantId", tenantId).eq("isDefault", true))
-
-    const templates = await indexQuery.take(100)
-    const candidate = templates.find((tpl) => tpl.isDefault) ?? null
-    if (candidate) {
-      return {
-        id: candidate._id,
-        slug: candidate.slug,
-        name: candidate.name,
-        description: candidate.description ?? "",
-        columns: candidate.columns ?? [],
-        filters: candidate.filters ?? null,
-        companyId: candidate.companyId ?? null,
-        isDefault: Boolean(candidate.isDefault),
-        isActive: candidate.isActive ?? true,
-      }
-    }
-
-    if (companyId) {
-      const globalDefault = await ctx.db
-        .query("deviceExportTemplates")
-        .withIndex("by_tenant_default", (q) => q.eq("tenantId", tenantId).eq("isDefault", true))
-        .first()
-
-      if (globalDefault) {
-        return {
-          id: globalDefault._id,
-          slug: globalDefault.slug,
-          name: globalDefault.name,
-          description: globalDefault.description ?? "",
-          columns: globalDefault.columns ?? [],
-          filters: globalDefault.filters ?? null,
-          companyId: globalDefault.companyId ?? null,
-          isDefault: Boolean(globalDefault.isDefault),
-          isActive: globalDefault.isActive ?? true,
-        }
-      }
-    }
-
-    return null
-  },
-})
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    name: v.string(),
-    description: v.optional(v.string()),
-    columns: v.array(
-      v.object({
-        key: v.string(),
-        label: v.optional(v.string()),
-      })
-    ),
-    filters: v.optional(v.any()),
-    companyId: v.optional(v.id("companies")),
-    isDefault: v.optional(v.boolean()),
-    isActive: v.optional(v.boolean()),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const normalizedName = args.name.trim()
-    if (normalizedName.length < 3) {
-      throw new ConvexError("Informe um nome para o template")
-    }
-    const slug = normalizeSlug(normalizedName)
-    if (!slug) {
-      throw new ConvexError("Não foi possível gerar um identificador para o template")
-    }
-    await ensureUniqueSlug(ctx, args.tenantId, slug)
-
-    const columns = normalizeColumns(args.columns)
-    if (columns.length === 0) {
-      throw new ConvexError("Selecione ao menos uma coluna")
-    }
-
-    const now = Date.now()
-    const templateId = await ctx.db.insert("deviceExportTemplates", {
-      tenantId: args.tenantId,
-      name: normalizedName,
-      slug,
-      description: args.description ?? undefined,
-      columns,
-      filters: args.filters ?? undefined,
-      companyId: args.companyId ?? undefined,
-      isDefault: Boolean(args.isDefault),
-      isActive: args.isActive ?? true,
-      createdBy: args.actorId,
-      updatedBy: args.actorId,
-      createdAt: now,
-      updatedAt: now,
-    })
-
-    if (args.isDefault) {
-      await unsetDefaults(ctx, args.tenantId, args.companyId ?? null, templateId)
-    }
-
-    return templateId
-  },
-})
-
-export const update = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    templateId: v.id("deviceExportTemplates"),
-    name: v.string(),
-    description: v.optional(v.string()),
-    columns: v.array(
-      v.object({
-        key: v.string(),
-        label: v.optional(v.string()),
-      })
-    ),
-    filters: v.optional(v.any()),
-    companyId: v.optional(v.id("companies")),
-    isDefault: v.optional(v.boolean()),
-    isActive: v.optional(v.boolean()),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const template = await ctx.db.get(args.templateId)
-    if (!template || template.tenantId !== args.tenantId) {
-      throw new ConvexError("Template não encontrado")
-    }
-    const normalizedName = args.name.trim()
-    if (normalizedName.length < 3) {
-      throw new ConvexError("Informe um nome para o template")
-    }
-    let slug = template.slug
-    if (template.name !== normalizedName) {
-      slug = normalizeSlug(normalizedName)
-      if (!slug) throw new ConvexError("Não foi possível gerar um identificador para o template")
-      await ensureUniqueSlug(ctx, args.tenantId, slug, args.templateId)
-    }
-
-    const columns = normalizeColumns(args.columns)
-    if (columns.length === 0) {
-      throw new ConvexError("Selecione ao menos uma coluna")
-    }
-
-    const isDefault = Boolean(args.isDefault)
-    await ctx.db.patch(args.templateId, {
-      name: normalizedName,
-      slug,
-      description: args.description ?? undefined,
-      columns,
-      filters: args.filters ?? undefined,
-      companyId: args.companyId ?? undefined,
-      isDefault,
-      isActive: args.isActive ?? true,
-      updatedAt: Date.now(),
-      updatedBy: args.actorId,
-    })
-
-    if (isDefault) {
-      await unsetDefaults(ctx, args.tenantId, args.companyId ?? null, args.templateId)
-    }
-  },
-})
-
-export const remove = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    templateId: v.id("deviceExportTemplates"),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const template = await ctx.db.get(args.templateId)
-    if (!template || template.tenantId !== args.tenantId) {
-      throw new ConvexError("Template não encontrado")
-    }
-    await ctx.db.delete(args.templateId)
-  },
-})
-
-export const setDefault = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    templateId: v.id("deviceExportTemplates"),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const template = await ctx.db.get(args.templateId)
-    if (!template || template.tenantId !== args.tenantId) {
-      throw new ConvexError("Template não encontrado")
-    }
-    await unsetDefaults(ctx, args.tenantId, template.companyId ?? null, args.templateId)
-    await ctx.db.patch(args.templateId, {
-      isDefault: true,
-      updatedAt: Date.now(),
-      updatedBy: args.actorId,
-    })
-  },
-})
-
-export const clearCompanyDefault = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    companyId: v.id("companies"),
-  },
-  handler: async (ctx, { tenantId, actorId, companyId }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-    const templates = await ctx.db
-      .query("deviceExportTemplates")
-      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      .take(100)
-    const now = Date.now()
-    await Promise.all(
-      templates.map((tpl) =>
-        ctx.db.patch(tpl._id, {
-          isDefault: false,
-          updatedAt: now,
-          updatedBy: actorId,
-        })
-      )
-    )
-  },
-})
diff --git a/convex/deviceFieldDefaults.ts b/convex/deviceFieldDefaults.ts
deleted file mode 100644
index ffaabab..0000000
--- a/convex/deviceFieldDefaults.ts
+++ /dev/null
@@ -1,131 +0,0 @@
-"use server";
-
-import type { MutationCtx } from "./_generated/server";
-import type { Doc } from "./_generated/dataModel";
-
-const DEFAULT_MOBILE_DEVICE_FIELDS: Array<{
-  key: string;
-  label: string;
-  type: "text" | "select";
-  description?: string;
-  options?: Array<{ value: string; label: string }>;
-}> = [
-  {
-    key: "mobile_identificacao",
-    label: "Identificação interna",
-    type: "text",
-    description: "Como o time reconhece este dispositivo (ex.: iPhone da Ana).",
-  },
-  {
-    key: "mobile_ram",
-    label: "Memória RAM",
-    type: "text",
-  },
-  {
-    key: "mobile_storage",
-    label: "Armazenamento (HD/SSD)",
-    type: "text",
-  },
-  {
-    key: "mobile_cpu",
-    label: "Processador",
-    type: "text",
-  },
-  {
-    key: "mobile_hostname",
-    label: "Hostname",
-    type: "text",
-  },
-  {
-    key: "mobile_patrimonio",
-    label: "Patrimônio",
-    type: "text",
-  },
-  {
-    key: "mobile_observacoes",
-    label: "Observações",
-    type: "text",
-  },
-  {
-    key: "mobile_situacao",
-    label: "Situação do equipamento",
-    type: "select",
-    options: [
-      { value: "em_uso", label: "Em uso" },
-      { value: "reserva", label: "Reserva" },
-      { value: "manutencao", label: "Em manutenção" },
-      { value: "inativo", label: "Inativo" },
-    ],
-  },
-  {
-    key: "mobile_cargo",
-    label: "Cargo",
-    type: "text",
-  },
-  {
-    key: "mobile_setor",
-    label: "Setor",
-    type: "text",
-  },
-];
-
-export async function ensureMobileDeviceFields(ctx: MutationCtx, tenantId: string) {
-  const existingMobileFields = await ctx.db
-    .query("deviceFields")
-    .withIndex("by_tenant_scope", (q) => q.eq("tenantId", tenantId).eq("scope", "mobile"))
-    .take(100);
-  const allFields = await ctx.db
-    .query("deviceFields")
-    .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-    .take(100);
-
-  const existingByKey = new Map<string, Doc<"deviceFields">>();
-  existingMobileFields.forEach((field) => existingByKey.set(field.key, field));
-
-  let order = allFields.reduce((max, field) => Math.max(max, field.order ?? 0), 0);
-  const now = Date.now();
-
-  for (const definition of DEFAULT_MOBILE_DEVICE_FIELDS) {
-    const current = existingByKey.get(definition.key);
-    if (current) {
-      const updates: Partial<Doc<"deviceFields">> = {};
-      if ((current.label ?? "").trim() !== definition.label) {
-        updates.label = definition.label;
-      }
-      if ((current.description ?? "") !== (definition.description ?? "")) {
-        updates.description = definition.description ?? undefined;
-      }
-      const existingOptions = JSON.stringify(current.options ?? null);
-      const desiredOptions = JSON.stringify(definition.options ?? null);
-      if (existingOptions !== desiredOptions) {
-        updates.options = definition.options ?? undefined;
-      }
-      if (current.type !== definition.type) {
-        updates.type = definition.type;
-      }
-      if (Object.keys(updates).length) {
-        await ctx.db.patch(current._id, {
-          ...updates,
-          updatedAt: now,
-        });
-      }
-      continue;
-    }
-
-    order += 1;
-    await ctx.db.insert("deviceFields", {
-      tenantId,
-      key: definition.key,
-      label: definition.label,
-      description: definition.description ?? undefined,
-      type: definition.type,
-      required: false,
-      options: definition.options ?? undefined,
-      scope: "mobile",
-      companyId: undefined,
-      order,
-      createdAt: now,
-      updatedAt: now,
-    });
-  }
-}
diff --git a/convex/deviceFields.ts b/convex/deviceFields.ts
deleted file mode 100644
index 1a024f9..0000000
--- a/convex/deviceFields.ts
+++ /dev/null
@@ -1,284 +0,0 @@
-import { mutation, query } from "./_generated/server"
-import type { MutationCtx, QueryCtx } from "./_generated/server"
-import { ConvexError, v } from "convex/values"
-import type { Id } from "./_generated/dataModel"
-
-import { requireAdmin, requireUser } from "./rbac"
-import { ensureMobileDeviceFields } from "./deviceFieldDefaults"
-
-const FIELD_TYPES = ["text", "number", "select", "multiselect", "date", "boolean"] as const
-type FieldType = (typeof FIELD_TYPES)[number]
-
-type AnyCtx = MutationCtx | QueryCtx
-
-function normalizeKey(label: string) {
-  return label
-    .trim()
-    .toLowerCase()
-    .normalize("NFD")
-    .replace(/[^\w\s-]/g, "")
-    .replace(/\s+/g, "_")
-    .replace(/_+/g, "_")
-}
-
-async function ensureUniqueKey(ctx: AnyCtx, tenantId: string, key: string, excludeId?: Id<"deviceFields">) {
-  const existing = await ctx.db
-    .query("deviceFields")
-    .withIndex("by_tenant_key", (q) => q.eq("tenantId", tenantId).eq("key", key))
-    .first()
-  if (existing && (!excludeId || existing._id !== excludeId)) {
-    throw new ConvexError("Já existe um campo com este identificador")
-  }
-}
-
-function validateOptions(type: FieldType, options: { value: string; label: string }[] | undefined) {
-  if ((type === "select" || type === "multiselect") && (!options || options.length === 0)) {
-    throw new ConvexError("Campos de seleção precisam de pelo menos uma opção")
-  }
-}
-
-function matchesScope(fieldScope: string | undefined, scope: string | undefined) {
-  if (!scope || scope === "all") return true
-  if (!fieldScope || fieldScope === "all") return true
-  return fieldScope === scope
-}
-
-function matchesCompany(fieldCompanyId: Id<"companies"> | undefined, companyId: Id<"companies"> | undefined, includeScoped?: boolean) {
-  if (!companyId) {
-    if (includeScoped) return true
-    return fieldCompanyId ? false : true
-  }
-  return !fieldCompanyId || fieldCompanyId === companyId
-}
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-    scope: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId, scope }) => {
-    await requireAdmin(ctx, viewerId, tenantId)
-    const fieldsQuery = ctx.db
-      .query("deviceFields")
-      .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-
-    const fields = await fieldsQuery.take(100)
-    return fields
-      .filter((field) => matchesCompany(field.companyId, companyId, true))
-      .filter((field) => matchesScope(field.scope, scope))
-      .sort((a, b) => a.order - b.order)
-      .map((field) => ({
-        id: field._id,
-        key: field.key,
-        label: field.label,
-        description: field.description ?? "",
-        type: field.type as FieldType,
-        required: Boolean(field.required),
-        options: field.options ?? [],
-        order: field.order,
-        scope: field.scope ?? "all",
-        companyId: field.companyId ?? null,
-      }))
-  },
-})
-
-export const listForTenant = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-    scope: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId, scope }) => {
-    await requireUser(ctx, viewerId, tenantId)
-    const fields = await ctx.db
-      .query("deviceFields")
-      .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-
-    return fields
-      .filter((field) => matchesCompany(field.companyId, companyId, false))
-      .filter((field) => matchesScope(field.scope, scope))
-      .sort((a, b) => a.order - b.order)
-      .map((field) => ({
-        id: field._id,
-        key: field.key,
-        label: field.label,
-        description: field.description ?? "",
-        type: field.type as FieldType,
-        required: Boolean(field.required),
-        options: field.options ?? [],
-        order: field.order,
-        scope: field.scope ?? "all",
-        companyId: field.companyId ?? null,
-      }))
-  },
-})
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    label: v.string(),
-    description: v.optional(v.string()),
-    type: v.string(),
-    required: v.optional(v.boolean()),
-    options: v.optional(
-      v.array(
-        v.object({
-          value: v.string(),
-          label: v.string(),
-        })
-      )
-    ),
-    scope: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const normalizedLabel = args.label.trim()
-    if (normalizedLabel.length < 2) {
-      throw new ConvexError("Informe um rótulo para o campo")
-    }
-    if (!FIELD_TYPES.includes(args.type as FieldType)) {
-      throw new ConvexError("Tipo de campo inválido")
-    }
-    validateOptions(args.type as FieldType, args.options ?? undefined)
-
-    const key = normalizeKey(normalizedLabel)
-    await ensureUniqueKey(ctx, args.tenantId, key)
-
-    const existing = await ctx.db
-      .query("deviceFields")
-      .withIndex("by_tenant_order", (q) => q.eq("tenantId", args.tenantId))
-      .take(100)
-    const maxOrder = existing.reduce((acc, item) => Math.max(acc, item.order ?? 0), 0)
-    const now = Date.now()
-
-    const id = await ctx.db.insert("deviceFields", {
-      tenantId: args.tenantId,
-      key,
-      label: normalizedLabel,
-      description: args.description ?? undefined,
-      type: args.type,
-      required: Boolean(args.required),
-      options: args.options ?? undefined,
-      scope: args.scope ?? "all",
-      companyId: args.companyId ?? undefined,
-      order: maxOrder + 1,
-      createdAt: now,
-      updatedAt: now,
-      createdBy: args.actorId,
-      updatedBy: args.actorId,
-    })
-
-    return id
-  },
-})
-
-export const update = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    fieldId: v.id("deviceFields"),
-    label: v.string(),
-    description: v.optional(v.string()),
-    type: v.string(),
-    required: v.optional(v.boolean()),
-    options: v.optional(
-      v.array(
-        v.object({
-          value: v.string(),
-          label: v.string(),
-        })
-      )
-    ),
-    scope: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const field = await ctx.db.get(args.fieldId)
-    if (!field || field.tenantId !== args.tenantId) {
-      throw new ConvexError("Campo não encontrado")
-    }
-    if (!FIELD_TYPES.includes(args.type as FieldType)) {
-      throw new ConvexError("Tipo de campo inválido")
-    }
-    const normalizedLabel = args.label.trim()
-    if (normalizedLabel.length < 2) {
-      throw new ConvexError("Informe um rótulo para o campo")
-    }
-    validateOptions(args.type as FieldType, args.options ?? undefined)
-
-    let key = field.key
-    if (field.label !== normalizedLabel) {
-      key = normalizeKey(normalizedLabel)
-      await ensureUniqueKey(ctx, args.tenantId, key, args.fieldId)
-    }
-
-    await ctx.db.patch(args.fieldId, {
-      key,
-      label: normalizedLabel,
-      description: args.description ?? undefined,
-      type: args.type,
-      required: Boolean(args.required),
-      options: args.options ?? undefined,
-      scope: args.scope ?? "all",
-      companyId: args.companyId ?? undefined,
-      updatedAt: Date.now(),
-      updatedBy: args.actorId,
-    })
-  },
-})
-
-export const remove = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    fieldId: v.id("deviceFields"),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const field = await ctx.db.get(args.fieldId)
-    if (!field || field.tenantId !== args.tenantId) {
-      throw new ConvexError("Campo não encontrado")
-    }
-    await ctx.db.delete(args.fieldId)
-  },
-})
-
-export const reorder = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    orderedIds: v.array(v.id("deviceFields")),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const now = Date.now()
-    await Promise.all(
-      args.orderedIds.map((fieldId, index) =>
-        ctx.db.patch(fieldId, {
-          order: index + 1,
-          updatedAt: now,
-          updatedBy: args.actorId,
-        })
-      )
-    )
-  },
-})
-
-export const ensureDefaults = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { tenantId, actorId }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-    await ensureMobileDeviceFields(ctx, tenantId)
-    return { ok: true }
-  },
-})
diff --git a/convex/devices.ts b/convex/devices.ts
deleted file mode 100644
index d01664f..0000000
--- a/convex/devices.ts
+++ /dev/null
@@ -1 +0,0 @@
-export * from "./machines"
diff --git a/convex/emprestimos.ts b/convex/emprestimos.ts
deleted file mode 100644
index 7136ba4..0000000
--- a/convex/emprestimos.ts
+++ /dev/null
@@ -1,359 +0,0 @@
-import { v } from "convex/values"
-import { mutation, query, type QueryCtx, type MutationCtx } from "./_generated/server"
-import type { Id } from "./_generated/dataModel"
-
-const EMPRESTIMO_STATUS = ["ATIVO", "DEVOLVIDO", "ATRASADO", "CANCELADO"] as const
-type EmprestimoStatus = (typeof EMPRESTIMO_STATUS)[number]
-
-const EQUIPAMENTO_TIPOS = [
-  "NOTEBOOK",
-  "DESKTOP",
-  "MONITOR",
-  "TECLADO",
-  "MOUSE",
-  "HEADSET",
-  "WEBCAM",
-  "IMPRESSORA",
-  "SCANNER",
-  "PROJETOR",
-  "TABLET",
-  "CELULAR",
-  "ROTEADOR",
-  "SWITCH",
-  "OUTRO",
-] as const
-
-async function getNextReference(ctx: MutationCtx, tenantId: string): Promise<number> {
-  const last = await ctx.db
-    .query("emprestimos")
-    .withIndex("by_tenant_reference", (q) => q.eq("tenantId", tenantId))
-    .order("desc")
-    .first()
-  return (last?.reference ?? 0) + 1
-}
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    status: v.optional(v.string()),
-    clienteId: v.optional(v.id("companies")),
-    tecnicoId: v.optional(v.id("users")),
-    limit: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const { tenantId, status, clienteId, tecnicoId, limit = 100 } = args
-
-    let baseQuery = ctx.db
-      .query("emprestimos")
-      .withIndex("by_tenant_created", (q) => q.eq("tenantId", tenantId))
-      .order("desc")
-
-    const all = await baseQuery.take(limit * 2)
-
-    let filtered = all
-    if (status) {
-      filtered = filtered.filter((e) => e.status === status)
-    }
-    if (clienteId) {
-      filtered = filtered.filter((e) => e.clienteId === clienteId)
-    }
-    if (tecnicoId) {
-      filtered = filtered.filter((e) => e.tecnicoId === tecnicoId)
-    }
-
-    return filtered.slice(0, limit).map((emprestimo) => ({
-      id: emprestimo._id,
-      reference: emprestimo.reference,
-      clienteId: emprestimo.clienteId,
-      clienteNome: emprestimo.clienteSnapshot.name,
-      responsavelNome: emprestimo.responsavelNome,
-      responsavelContato: emprestimo.responsavelContato,
-      tecnicoId: emprestimo.tecnicoId,
-      tecnicoNome: emprestimo.tecnicoSnapshot.name,
-      tecnicoEmail: emprestimo.tecnicoSnapshot.email,
-      equipamentos: emprestimo.equipamentos,
-      quantidade: emprestimo.quantidade,
-      valor: emprestimo.valor,
-      dataEmprestimo: emprestimo.dataEmprestimo,
-      dataFimPrevisto: emprestimo.dataFimPrevisto,
-      dataDevolucao: emprestimo.dataDevolucao,
-      status: emprestimo.status,
-      observacoes: emprestimo.observacoes,
-      observacoesDevolucao: emprestimo.observacoesDevolucao,
-      multaDiaria: emprestimo.multaDiaria,
-      multaCalculada: emprestimo.multaCalculada,
-      createdAt: emprestimo.createdAt,
-      updatedAt: emprestimo.updatedAt,
-    }))
-  },
-})
-
-export const getById = query({
-  args: {
-    id: v.id("emprestimos"),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, args) => {
-    const emprestimo = await ctx.db.get(args.id)
-    if (!emprestimo) return null
-
-    return {
-      id: emprestimo._id,
-      reference: emprestimo.reference,
-      clienteId: emprestimo.clienteId,
-      clienteSnapshot: emprestimo.clienteSnapshot,
-      responsavelNome: emprestimo.responsavelNome,
-      responsavelContato: emprestimo.responsavelContato,
-      tecnicoId: emprestimo.tecnicoId,
-      tecnicoSnapshot: emprestimo.tecnicoSnapshot,
-      equipamentos: emprestimo.equipamentos,
-      quantidade: emprestimo.quantidade,
-      valor: emprestimo.valor,
-      dataEmprestimo: emprestimo.dataEmprestimo,
-      dataFimPrevisto: emprestimo.dataFimPrevisto,
-      dataDevolucao: emprestimo.dataDevolucao,
-      status: emprestimo.status,
-      observacoes: emprestimo.observacoes,
-      multaDiaria: emprestimo.multaDiaria,
-      multaCalculada: emprestimo.multaCalculada,
-      createdBy: emprestimo.createdBy,
-      createdAt: emprestimo.createdAt,
-      updatedAt: emprestimo.updatedAt,
-    }
-  },
-})
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    createdBy: v.id("users"),
-    clienteId: v.id("companies"),
-    responsavelNome: v.string(),
-    responsavelContato: v.optional(v.string()),
-    tecnicoId: v.id("users"),
-    equipamentos: v.array(v.object({
-      id: v.string(),
-      tipo: v.string(),
-      marca: v.string(),
-      modelo: v.string(),
-      serialNumber: v.optional(v.string()),
-      patrimonio: v.optional(v.string()),
-    })),
-    valor: v.optional(v.number()),
-    dataEmprestimo: v.number(),
-    dataFimPrevisto: v.number(),
-    observacoes: v.optional(v.string()),
-    multaDiaria: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const now = Date.now()
-    const reference = await getNextReference(ctx, args.tenantId)
-
-    const cliente = await ctx.db.get(args.clienteId)
-    if (!cliente) {
-      throw new Error("Cliente nao encontrado")
-    }
-
-    const tecnico = await ctx.db.get(args.tecnicoId)
-    if (!tecnico) {
-      throw new Error("Tecnico nao encontrado")
-    }
-
-    const emprestimoId = await ctx.db.insert("emprestimos", {
-      tenantId: args.tenantId,
-      reference,
-      clienteId: args.clienteId,
-      clienteSnapshot: {
-        name: cliente.name,
-        slug: cliente.slug,
-      },
-      responsavelNome: args.responsavelNome,
-      responsavelContato: args.responsavelContato,
-      tecnicoId: args.tecnicoId,
-      tecnicoSnapshot: {
-        name: tecnico.name,
-        email: tecnico.email,
-      },
-      equipamentos: args.equipamentos,
-      quantidade: args.equipamentos.length,
-      valor: args.valor,
-      dataEmprestimo: args.dataEmprestimo,
-      dataFimPrevisto: args.dataFimPrevisto,
-      status: "ATIVO",
-      observacoes: args.observacoes,
-      multaDiaria: args.multaDiaria,
-      createdBy: args.createdBy,
-      createdAt: now,
-      updatedAt: now,
-    })
-
-    const creator = await ctx.db.get(args.createdBy)
-    await ctx.db.insert("emprestimoHistorico", {
-      tenantId: args.tenantId,
-      emprestimoId,
-      tipo: "CRIADO",
-      descricao: `Emprestimo #${reference} criado`,
-      autorId: args.createdBy,
-      autorSnapshot: {
-        name: creator?.name ?? "Sistema",
-        email: creator?.email,
-      },
-      createdAt: now,
-    })
-
-    return { id: emprestimoId, reference }
-  },
-})
-
-export const devolver = mutation({
-  args: {
-    id: v.id("emprestimos"),
-    updatedBy: v.id("users"),
-    observacoes: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const emprestimo = await ctx.db.get(args.id)
-    if (!emprestimo) {
-      throw new Error("Emprestimo nao encontrado")
-    }
-
-    if (emprestimo.status === "DEVOLVIDO") {
-      throw new Error("Emprestimo ja foi devolvido")
-    }
-
-    const now = Date.now()
-    let multaCalculada: number | undefined
-
-    if (emprestimo.multaDiaria && now > emprestimo.dataFimPrevisto) {
-      const diasAtraso = Math.ceil((now - emprestimo.dataFimPrevisto) / (1000 * 60 * 60 * 24))
-      multaCalculada = diasAtraso * emprestimo.multaDiaria
-    }
-
-    await ctx.db.patch(args.id, {
-      status: "DEVOLVIDO",
-      dataDevolucao: now,
-      multaCalculada,
-      observacoesDevolucao: args.observacoes,
-      updatedBy: args.updatedBy,
-      updatedAt: now,
-    })
-
-    const updater = await ctx.db.get(args.updatedBy)
-    await ctx.db.insert("emprestimoHistorico", {
-      tenantId: emprestimo.tenantId,
-      emprestimoId: args.id,
-      tipo: "DEVOLVIDO",
-      descricao: `Emprestimo #${emprestimo.reference} devolvido${multaCalculada ? ` com multa de R$ ${multaCalculada.toFixed(2)}` : ""}`,
-      alteracoes: { multaCalculada },
-      autorId: args.updatedBy,
-      autorSnapshot: {
-        name: updater?.name ?? "Sistema",
-        email: updater?.email,
-      },
-      createdAt: now,
-    })
-
-    return { ok: true, multaCalculada }
-  },
-})
-
-export const update = mutation({
-  args: {
-    id: v.id("emprestimos"),
-    updatedBy: v.id("users"),
-    responsavelNome: v.optional(v.string()),
-    responsavelContato: v.optional(v.string()),
-    dataFimPrevisto: v.optional(v.number()),
-    observacoes: v.optional(v.string()),
-    multaDiaria: v.optional(v.number()),
-    status: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const emprestimo = await ctx.db.get(args.id)
-    if (!emprestimo) {
-      throw new Error("Emprestimo nao encontrado")
-    }
-
-    const now = Date.now()
-    const updates: Record<string, unknown> = {
-      updatedBy: args.updatedBy,
-      updatedAt: now,
-    }
-
-    if (args.responsavelNome !== undefined) updates.responsavelNome = args.responsavelNome
-    if (args.responsavelContato !== undefined) updates.responsavelContato = args.responsavelContato
-    if (args.dataFimPrevisto !== undefined) updates.dataFimPrevisto = args.dataFimPrevisto
-    if (args.observacoes !== undefined) updates.observacoes = args.observacoes
-    if (args.multaDiaria !== undefined) updates.multaDiaria = args.multaDiaria
-    if (args.status !== undefined) updates.status = args.status
-
-    await ctx.db.patch(args.id, updates)
-
-    const updater = await ctx.db.get(args.updatedBy)
-    await ctx.db.insert("emprestimoHistorico", {
-      tenantId: emprestimo.tenantId,
-      emprestimoId: args.id,
-      tipo: "MODIFICADO",
-      descricao: `Emprestimo #${emprestimo.reference} atualizado`,
-      alteracoes: updates,
-      autorId: args.updatedBy,
-      autorSnapshot: {
-        name: updater?.name ?? "Sistema",
-        email: updater?.email,
-      },
-      createdAt: now,
-    })
-
-    return { ok: true }
-  },
-})
-
-export const getHistorico = query({
-  args: {
-    emprestimoId: v.id("emprestimos"),
-    limit: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const historico = await ctx.db
-      .query("emprestimoHistorico")
-      .withIndex("by_emprestimo_created", (q) => q.eq("emprestimoId", args.emprestimoId))
-      .order("desc")
-      .take(args.limit ?? 50)
-
-    return historico.map((h) => ({
-      id: h._id,
-      tipo: h.tipo,
-      descricao: h.descricao,
-      alteracoes: h.alteracoes,
-      autorNome: h.autorSnapshot.name,
-      createdAt: h.createdAt,
-    }))
-  },
-})
-
-export const getStats = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, args) => {
-    const all = await ctx.db
-      .query("emprestimos")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
-      .take(200)
-
-    const now = Date.now()
-    const ativos = all.filter((e) => e.status === "ATIVO")
-    const atrasados = ativos.filter((e) => e.dataFimPrevisto < now)
-    const devolvidos = all.filter((e) => e.status === "DEVOLVIDO")
-
-    return {
-      total: all.length,
-      ativos: ativos.length,
-      atrasados: atrasados.length,
-      devolvidos: devolvidos.length,
-      valorTotalAtivo: ativos.reduce((sum, e) => sum + (e.valor ?? 0), 0),
-    }
-  },
-})
diff --git a/convex/incidents.ts b/convex/incidents.ts
deleted file mode 100644
index bc1a9bc..0000000
--- a/convex/incidents.ts
+++ /dev/null
@@ -1,178 +0,0 @@
-import { ConvexError, v } from "convex/values"
-
-import { mutation, query } from "./_generated/server"
-import type { Id } from "./_generated/dataModel"
-import { requireStaff } from "./rbac"
-
-const DEFAULT_STATUS = "investigating"
-
-function timelineId() {
-  if (typeof crypto !== "undefined" && typeof crypto.randomUUID === "function") {
-    return crypto.randomUUID()
-  }
-  return `${Date.now()}-${Math.random().toString(36).slice(2, 10)}`
-}
-
-export const list = query({
-  args: { tenantId: v.string(), viewerId: v.id("users") },
-  handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-    const incidents = await ctx.db
-      .query("incidents")
-      .withIndex("by_tenant_updated", (q) => q.eq("tenantId", tenantId))
-      .order("desc")
-      .take(100)
-    return incidents
-  },
-})
-
-export const createIncident = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    title: v.string(),
-    severity: v.string(),
-    impactSummary: v.optional(v.string()),
-    affectedQueues: v.optional(v.array(v.string())),
-    initialUpdate: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, actorId, title, severity, impactSummary, affectedQueues, initialUpdate }) => {
-    const viewer = await requireStaff(ctx, actorId, tenantId)
-    const normalizedTitle = title.trim()
-    if (normalizedTitle.length < 3) {
-      throw new ConvexError("Informe um título válido para o incidente")
-    }
-    const now = Date.now()
-    const timelineEntry = {
-      id: timelineId(),
-      authorId: actorId,
-      authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
-      message: initialUpdate?.trim().length ? initialUpdate.trim() : "Incidente registrado.",
-      type: "created",
-      createdAt: now,
-    }
-    const id = await ctx.db.insert("incidents", {
-      tenantId,
-      title: normalizedTitle,
-      status: DEFAULT_STATUS,
-      severity,
-      impactSummary: impactSummary?.trim() || undefined,
-      affectedQueues: affectedQueues ?? [],
-      ownerId: actorId,
-      ownerName: viewer.user.name ?? undefined,
-      ownerEmail: viewer.user.email ?? undefined,
-      startedAt: now,
-      updatedAt: now,
-      resolvedAt: undefined,
-      timeline: [timelineEntry],
-    })
-    return id
-  },
-})
-
-export const updateIncidentStatus = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    incidentId: v.id("incidents"),
-    status: v.string(),
-  },
-  handler: async (ctx, { tenantId, actorId, incidentId, status }) => {
-    const viewer = await requireStaff(ctx, actorId, tenantId)
-    const incident = await ctx.db.get(incidentId)
-    if (!incident || incident.tenantId !== tenantId) {
-      throw new ConvexError("Incidente não encontrado")
-    }
-    const now = Date.now()
-    const timeline = [
-      ...(incident.timeline ?? []),
-      {
-        id: timelineId(),
-        authorId: actorId,
-        authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
-        message: `Status atualizado para ${status}`,
-        type: "status",
-        createdAt: now,
-      },
-    ]
-    await ctx.db.patch(incidentId, {
-      status,
-      updatedAt: now,
-      resolvedAt: status === "resolved" ? now : incident.resolvedAt ?? undefined,
-      timeline,
-    })
-  },
-})
-
-export const bulkUpdateIncidentStatus = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    incidentIds: v.array(v.id("incidents")),
-    status: v.string(),
-  },
-  handler: async (ctx, { tenantId, actorId, incidentIds, status }) => {
-    const viewer = await requireStaff(ctx, actorId, tenantId)
-    const now = Date.now()
-    for (const incidentId of incidentIds) {
-      const incident = await ctx.db.get(incidentId)
-      if (!incident || incident.tenantId !== tenantId) continue
-      const timeline = [
-        ...(incident.timeline ?? []),
-        {
-          id: timelineId(),
-          authorId: actorId,
-          authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
-          message: `Status atualizado em massa para ${status}`,
-          type: "status",
-          createdAt: now,
-        },
-      ]
-      await ctx.db.patch(incidentId, {
-        status,
-        updatedAt: now,
-        resolvedAt: status === "resolved" ? now : incident.resolvedAt ?? undefined,
-        timeline,
-      })
-    }
-  },
-})
-
-export const addIncidentUpdate = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    incidentId: v.id("incidents"),
-    message: v.string(),
-    status: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, actorId, incidentId, message, status }) => {
-    const viewer = await requireStaff(ctx, actorId, tenantId)
-    const incident = await ctx.db.get(incidentId)
-    if (!incident || incident.tenantId !== tenantId) {
-      throw new ConvexError("Incidente não encontrado")
-    }
-    const trimmed = message.trim()
-    if (trimmed.length < 3) {
-      throw new ConvexError("Descreva a atualização do incidente")
-    }
-    const now = Date.now()
-    const timeline = [
-      ...(incident.timeline ?? []),
-      {
-        id: timelineId(),
-        authorId: actorId,
-        authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
-        message: trimmed,
-        type: "update",
-        createdAt: now,
-      },
-    ]
-    await ctx.db.patch(incidentId, {
-      timeline,
-      status: status ?? incident.status,
-      updatedAt: now,
-      resolvedAt: status === "resolved" ? now : incident.resolvedAt ?? undefined,
-    })
-  },
-})
diff --git a/convex/liveChat.ts b/convex/liveChat.ts
deleted file mode 100644
index 0c700ae..0000000
--- a/convex/liveChat.ts
+++ /dev/null
@@ -1,1118 +0,0 @@
-import { v } from "convex/values"
-import { action, mutation, query, type MutationCtx, type QueryCtx } from "./_generated/server"
-import { ConvexError } from "convex/values"
-import { api } from "./_generated/api"
-import type { Doc, Id } from "./_generated/dataModel"
-import { sha256 } from "@noble/hashes/sha2.js"
-import { bytesToHex as toHex } from "@noble/hashes/utils.js"
-
-// ============================================
-// HELPERS
-// ============================================
-
-const utf8 = (s: string) => new TextEncoder().encode(s)
-
-function hashToken(token: string) {
-  return toHex(sha256(utf8(token)))
-}
-
-async function getLastHeartbeatAt(ctx: MutationCtx | QueryCtx, machineId: Id<"machines">) {
-  const heartbeat = await ctx.db
-    .query("machineHeartbeats")
-    .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-    .first()
-
-  if (heartbeat?.lastHeartbeatAt) return heartbeat.lastHeartbeatAt
-
-  const machine = await ctx.db.get(machineId)
-  return machine?.lastHeartbeatAt ?? null
-}
-
-async function validateMachineToken(
-  ctx: MutationCtx | QueryCtx,
-  machineToken: string
-): Promise<{ machine: Doc<"machines">; tenantId: string }> {
-  const tokenHash = hashToken(machineToken)
-
-  const tokenRecord = await ctx.db
-    .query("machineTokens")
-    .withIndex("by_token_hash", (q) => q.eq("tokenHash", tokenHash))
-    .first()
-
-  if (!tokenRecord) {
-    throw new ConvexError("Token de máquina inválido")
-  }
-
-  if (tokenRecord.revoked) {
-    throw new ConvexError("Token de máquina revogado")
-  }
-
-  if (tokenRecord.expiresAt < Date.now()) {
-    throw new ConvexError("Token de máquina expirado")
-  }
-
-  const machine = await ctx.db.get(tokenRecord.machineId)
-  if (!machine) {
-    throw new ConvexError("Máquina não encontrada")
-  }
-
-  return { machine, tenantId: tokenRecord.tenantId }
-}
-
-// ============================================
-// MUTATIONS (Agente)
-// ============================================
-
-// Agente inicia sessao de chat com cliente
-export const startSession = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-
-    if (!ticket.machineId) {
-      throw new ConvexError("Este ticket não está vinculado a uma máquina")
-    }
-
-    // Verificar se agente tem permissao
-    const agent = await ctx.db.get(actorId)
-    if (!agent || agent.tenantId !== ticket.tenantId) {
-      throw new ConvexError("Acesso negado")
-    }
-
-    const role = agent.role?.toUpperCase() ?? ""
-    if (!["ADMIN", "MANAGER", "AGENT"].includes(role)) {
-      throw new ConvexError("Apenas agentes podem iniciar chat ao vivo")
-    }
-
-    // Verificar se maquina esta online (heartbeat nos ultimos 5 minutos)
-    const machine = await ctx.db.get(ticket.machineId)
-    if (!machine) {
-      throw new ConvexError("Máquina não encontrada")
-    }
-
-    const lastHeartbeatAt = await getLastHeartbeatAt(ctx, machine._id)
-    const fiveMinutesAgo = Date.now() - 5 * 60 * 1000
-    if (!lastHeartbeatAt || lastHeartbeatAt < fiveMinutesAgo) {
-      throw new ConvexError("Máquina offline. A máquina precisa estar online para iniciar o chat.")
-    }
-
-    // Verificar se ja existe sessao ativa para este ticket
-    const existingSession = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-      .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-      .first()
-
-    if (existingSession) {
-      // Retornar sessao existente
-      return { sessionId: existingSession._id, isNew: false }
-    }
-
-    const now = Date.now()
-
-    // Buscar ultima sessao encerrada usando ordem descendente (otimizado)
-    // Nota: se houver muitas sessoes encerradas, pegamos apenas as 10 mais recentes
-    const recentEndedSessions = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-      .filter((q) => q.eq(q.field("status"), "ENDED"))
-      .take(10)
-
-    const lastEndedSession = recentEndedSessions.reduce(
-      (latest, current) =>
-        !latest || (current.endedAt ?? 0) > (latest.endedAt ?? 0) ? current : latest,
-      null as typeof recentEndedSessions[number] | null
-    )
-
-    // Criar nova sessao
-    // unreadByMachine inicia em 0 - a janela de chat só abrirá quando o agente
-    // efetivamente enviar uma mensagem nova (incrementado em tickets.postChatMessage)
-    const sessionId = await ctx.db.insert("liveChatSessions", {
-      tenantId: ticket.tenantId,
-      ticketId,
-      machineId: ticket.machineId,
-      agentId: actorId,
-      agentSnapshot: {
-        name: agent.name,
-        email: agent.email,
-        avatarUrl: agent.avatarUrl,
-      },
-      status: "ACTIVE",
-      startedAt: now,
-      lastActivityAt: now,
-      unreadByMachine: 0,
-      unreadByAgent: 0,
-    })
-
-    // Habilitar chat no ticket se nao estiver
-    if (!ticket.chatEnabled) {
-      await ctx.db.patch(ticketId, { chatEnabled: true })
-    }
-
-    // Registrar evento na timeline
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "LIVE_CHAT_STARTED",
-      payload: {
-        sessionId,
-        agentId: actorId,
-        agentName: agent.name,
-        machineHostname: machine.hostname,
-      },
-      createdAt: now,
-    })
-
-    // Iniciar timer automaticamente se nao houver sessao de trabalho ativa
-    // O chat ao vivo eh considerado trabalho EXTERNAL (interacao com cliente)
-    let workSessionId: Id<"ticketWorkSessions"> | null = null
-    if (!ticket.activeSessionId && ticket.assigneeId) {
-      workSessionId = await ctx.db.insert("ticketWorkSessions", {
-        ticketId,
-        agentId: ticket.assigneeId,
-        workType: "EXTERNAL",
-        startedAt: now,
-      })
-
-      await ctx.db.patch(ticketId, {
-        working: true,
-        activeSessionId: workSessionId,
-        status: "AWAITING_ATTENDANCE",
-        updatedAt: now,
-      })
-
-      await ctx.db.insert("ticketEvents", {
-        ticketId,
-        type: "WORK_STARTED",
-        payload: {
-          actorId,
-          actorName: agent.name,
-          actorAvatar: agent.avatarUrl,
-          sessionId: workSessionId,
-          workType: "EXTERNAL",
-          source: "live_chat_auto",
-        },
-        createdAt: now,
-      })
-    }
-
-    return { sessionId, isNew: true, workSessionStarted: workSessionId !== null }
-  },
-})
-
-// Agente encerra sessao de chat (somente ADMIN, MANAGER ou AGENT podem encerrar)
-export const endSession = mutation({
-  args: {
-    sessionId: v.id("liveChatSessions"),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { sessionId, actorId }) => {
-    const session = await ctx.db.get(sessionId)
-    if (!session) {
-      throw new ConvexError("Sessão não encontrada")
-    }
-
-    // Verificar permissao do usuario
-    const actor = await ctx.db.get(actorId)
-    if (!actor || actor.tenantId !== session.tenantId) {
-      throw new ConvexError("Acesso negado")
-    }
-
-    // Somente ADMIN, MANAGER ou AGENT podem encerrar sessoes de chat
-    const role = actor.role?.toUpperCase() ?? ""
-    if (!["ADMIN", "MANAGER", "AGENT"].includes(role)) {
-      throw new ConvexError("Apenas agentes de suporte podem encerrar sessões de chat")
-    }
-
-    if (session.status !== "ACTIVE") {
-      throw new ConvexError("Sessão já encerrada")
-    }
-
-    const now = Date.now()
-
-    await ctx.db.patch(sessionId, {
-      status: "ENDED",
-      endedAt: now,
-    })
-
-    // Calcular duracao da sessao
-    const durationMs = now - session.startedAt
-
-    // Registrar evento na timeline
-    await ctx.db.insert("ticketEvents", {
-      ticketId: session.ticketId,
-      type: "LIVE_CHAT_ENDED",
-      payload: {
-        sessionId,
-        agentId: actorId,
-        agentName: actor.name,
-        durationMs,
-        startedAt: session.startedAt,
-        endedAt: now,
-      },
-      createdAt: now,
-    })
-
-    // Pausar timer automaticamente se houver sessao de trabalho ativa
-    let workSessionPaused = false
-    const ticket = await ctx.db.get(session.ticketId)
-    if (ticket?.activeSessionId) {
-      const workSession = await ctx.db.get(ticket.activeSessionId)
-      if (workSession && !workSession.stoppedAt) {
-        const workDurationMs = now - workSession.startedAt
-        const sessionType = (workSession.workType ?? "INTERNAL").toUpperCase()
-        const deltaInternal = sessionType === "INTERNAL" ? workDurationMs : 0
-        const deltaExternal = sessionType === "EXTERNAL" ? workDurationMs : 0
-
-        // Encerrar sessao de trabalho
-        await ctx.db.patch(ticket.activeSessionId, {
-          stoppedAt: now,
-          durationMs: workDurationMs,
-          pauseReason: "END_LIVE_CHAT",
-          pauseNote: "Pausa automática ao encerrar chat ao vivo",
-        })
-
-        // Atualizar ticket
-        await ctx.db.patch(session.ticketId, {
-          working: false,
-          activeSessionId: undefined,
-          status: "PAUSED",
-          totalWorkedMs: (ticket.totalWorkedMs ?? 0) + workDurationMs,
-          internalWorkedMs: (ticket.internalWorkedMs ?? 0) + deltaInternal,
-          externalWorkedMs: (ticket.externalWorkedMs ?? 0) + deltaExternal,
-          updatedAt: now,
-        })
-
-        // Registrar evento de pausa
-        await ctx.db.insert("ticketEvents", {
-          ticketId: session.ticketId,
-          type: "WORK_PAUSED",
-          payload: {
-            actorId,
-            actorName: actor.name,
-            actorAvatar: actor.avatarUrl,
-            sessionId: workSession._id,
-            sessionDurationMs: workDurationMs,
-            workType: sessionType,
-            pauseReason: "END_LIVE_CHAT",
-            pauseReasonLabel: "Chat ao vivo encerrado",
-            pauseNote: "Pausa automática ao encerrar chat ao vivo",
-            source: "live_chat_auto",
-          },
-          createdAt: now,
-        })
-
-        workSessionPaused = true
-      }
-    }
-
-    return { ok: true, workSessionPaused }
-  },
-})
-
-// ============================================
-// MUTATIONS (Maquina/Cliente)
-// ============================================
-
-// Cliente envia mensagem via machineToken
-export const postMachineMessage = mutation({
-  args: {
-    machineToken: v.string(),
-    ticketId: v.id("tickets"),
-    body: v.string(),
-    attachments: v.optional(
-      v.array(
-        v.object({
-          storageId: v.id("_storage"),
-          name: v.string(),
-          size: v.optional(v.number()),
-          type: v.optional(v.string()),
-        })
-      )
-    ),
-  },
-  handler: async (ctx, args) => {
-    const { machine, tenantId } = await validateMachineToken(ctx, args.machineToken)
-
-    const ticket = await ctx.db.get(args.ticketId)
-    if (!ticket || ticket.tenantId !== tenantId) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-
-    if (ticket.machineId?.toString() !== machine._id.toString()) {
-      throw new ConvexError("Esta máquina não está vinculada a este ticket")
-    }
-
-    // Verificar se existe sessao ativa
-    const session = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", args.ticketId))
-      .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-      .first()
-
-    if (!session) {
-      throw new ConvexError("Nenhuma sessão de chat ativa para este ticket")
-    }
-
-    // Obter usuario vinculado a maquina (ou usar nome do hostname)
-    let authorId: Id<"users"> | null = machine.assignedUserId ?? null
-    let authorSnapshot = {
-      name: machine.assignedUserName ?? machine.hostname,
-      email: machine.assignedUserEmail ?? undefined,
-      avatarUrl: undefined as string | undefined,
-    }
-
-    // Se nao tem usuario vinculado, buscar por linkedUserIds
-    if (!authorId && machine.linkedUserIds?.length) {
-      authorId = machine.linkedUserIds[0]
-      const linkedUser = await ctx.db.get(authorId)
-      if (linkedUser) {
-        authorSnapshot = {
-          name: linkedUser.name,
-          email: linkedUser.email,
-          avatarUrl: linkedUser.avatarUrl,
-        }
-      }
-    }
-
-    // Se ainda nao tem authorId, criar mensagem sem autor (usando ID do agente temporariamente)
-    if (!authorId) {
-      // Usar o primeiro user do tenant como fallback (requester do ticket)
-      authorId = ticket.requesterId
-    }
-
-    const now = Date.now()
-
-    // Limitar tamanho do body
-    if (args.body.length > 4000) {
-      throw new ConvexError("Mensagem muito longa (máximo 4000 caracteres)")
-    }
-
-    // Inserir mensagem
-    const messageId = await ctx.db.insert("ticketChatMessages", {
-      ticketId: args.ticketId,
-      authorId,
-      authorSnapshot,
-      body: args.body.trim(),
-      attachments: args.attachments,
-      createdAt: now,
-      updatedAt: now,
-      tenantId,
-      companyId: ticket.companyId,
-      readBy: [{ userId: authorId, readAt: now }], // Autor ja leu
-    })
-
-    // Atualizar sessao
-    await ctx.db.patch(session._id, {
-      lastActivityAt: now,
-      unreadByAgent: (session.unreadByAgent ?? 0) + 1,
-    })
-
-    return { messageId, createdAt: now }
-  },
-})
-
-// Cliente marca mensagens como lidas (otimizado para evitar race conditions)
-export const markMachineMessagesRead = mutation({
-  args: {
-    machineToken: v.string(),
-    ticketId: v.id("tickets"),
-    messageIds: v.array(v.id("ticketChatMessages")),
-  },
-  handler: async (ctx, args) => {
-    const { machine, tenantId } = await validateMachineToken(ctx, args.machineToken)
-
-    const ticket = await ctx.db.get(args.ticketId)
-    if (!ticket || ticket.tenantId !== tenantId) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-
-    if (ticket.machineId?.toString() !== machine._id.toString()) {
-      throw new ConvexError("Esta máquina não está vinculada a este ticket")
-    }
-
-    // Obter userId para marcar leitura
-    const userId = machine.assignedUserId ?? machine.linkedUserIds?.[0] ?? ticket.requesterId
-
-    // Limitar quantidade de mensagens por chamada para evitar timeout
-    const maxMessages = 50
-    const messageIdsToProcess = args.messageIds.slice(0, maxMessages)
-
-    // Buscar todas as mensagens de uma vez
-    const messages = await Promise.all(
-      messageIdsToProcess.map((id) => ctx.db.get(id))
-    )
-
-    const now = Date.now()
-
-    // Filtrar mensagens válidas que precisam ser atualizadas
-    const messagesToUpdate = messages.filter((message): message is NonNullable<typeof message> => {
-      if (!message || message.ticketId.toString() !== args.ticketId.toString()) {
-        return false
-      }
-      const readBy = message.readBy ?? []
-      return !readBy.some((r) => r.userId.toString() === userId.toString())
-    })
-
-    // Executar todas as atualizações
-    await Promise.all(
-      messagesToUpdate.map((message) =>
-        ctx.db.patch(message._id, {
-          readBy: [...(message.readBy ?? []), { userId, readAt: now }],
-        })
-      )
-    )
-
-    // Zerar contador de não lidas pela máquina
-    const session = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", args.ticketId))
-      .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-      .first()
-
-    if (session) {
-      await ctx.db.patch(session._id, { unreadByMachine: 0 })
-    }
-
-    return { ok: true, processed: messagesToUpdate.length }
-  },
-})
-
-// ============================================
-// QUERIES (Maquina/Cliente)
-// ============================================
-
-// Listar sessoes ativas para uma maquina
-export const listMachineSessions = query({
-  args: {
-    machineToken: v.string(),
-  },
-  handler: async (ctx, { machineToken }) => {
-    const { machine, tenantId } = await validateMachineToken(ctx, machineToken)
-
-    const sessions = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_machine_status", (q) =>
-        q.eq("machineId", machine._id).eq("status", "ACTIVE")
-      )
-      // Proteção: limita sessões ativas retornadas (evita scan completo em caso de leak)
-      .take(50)
-
-    // Filtrar apenas sessão problemática legada (ID hardcoded)
-    // Nota: lastAgentMessageAt pode ser undefined em sessões novas onde o agente ainda não enviou mensagem
-    const validSessions = sessions.filter(
-      (s) => s._id !== "pd71bvfbxx7th3npdj519hcf3s7xbe2j"
-    )
-
-    const result = await Promise.all(
-      validSessions.map(async (session) => {
-        const ticket = await ctx.db.get(session.ticketId)
-        return {
-          sessionId: session._id,
-          ticketId: session.ticketId,
-          ticketRef: ticket?.reference ?? 0,
-          ticketSubject: ticket?.subject ?? "",
-          agentName: session.agentSnapshot?.name ?? "Agente",
-          agentEmail: session.agentSnapshot?.email,
-          agentAvatarUrl: session.agentSnapshot?.avatarUrl,
-          unreadCount: session.unreadByMachine ?? 0,
-          lastActivityAt: session.lastActivityAt,
-          startedAt: session.startedAt,
-        }
-      })
-    )
-
-    return result
-  },
-})
-
-// Listar mensagens de um chat para máquina (otimizado para não carregar tudo)
-export const listMachineMessages = query({
-  args: {
-    machineToken: v.string(),
-    ticketId: v.id("tickets"),
-    since: v.optional(v.number()),
-    limit: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const { machine, tenantId } = await validateMachineToken(ctx, args.machineToken)
-
-    const ticket = await ctx.db.get(args.ticketId)
-    if (!ticket || ticket.tenantId !== tenantId) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-
-    if (ticket.machineId?.toString() !== machine._id.toString()) {
-      throw new ConvexError("Esta máquina não está vinculada a este ticket")
-    }
-
-    // Buscar sessão ativa
-    const session = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", args.ticketId))
-      .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-      .first()
-
-    if (!session) {
-      return { messages: [], hasSession: false, unreadCount: 0 }
-    }
-
-    // Aplicar limite (máximo 100 mensagens por chamada)
-    const limit = Math.min(args.limit ?? 50, 200)
-
-    // Buscar mensagens usando índice, ordenando no servidor e limitando antes de trazer
-    let messagesQuery = ctx.db
-      .query("ticketChatMessages")
-      .withIndex("by_ticket_created", (q) => q.eq("ticketId", args.ticketId))
-      .order("desc")
-
-    if (args.since) {
-      messagesQuery = messagesQuery.filter((q) => q.gt(q.field("createdAt"), args.since!))
-    }
-
-    // Traz do mais recente para o mais antigo e reverte para manter ordem cronológica
-    const messages = (await messagesQuery.take(limit)).reverse()
-
-    // Obter userId da máquina para verificar se é autor
-    // Deve refletir o mesmo "userId" usado em postMachineMessage/markMachineMessagesRead
-    const machineUserId = machine.assignedUserId ?? machine.linkedUserIds?.[0] ?? ticket.requesterId
-
-    const result = messages.map((msg) => {
-      const isFromMachine = machineUserId
-        ? msg.authorId.toString() === machineUserId.toString()
-        : false
-
-      return {
-        id: msg._id,
-        body: msg.body,
-        authorName: msg.authorSnapshot?.name ?? "Usuário",
-        authorAvatarUrl: msg.authorSnapshot?.avatarUrl,
-        isFromMachine,
-        createdAt: msg.createdAt,
-        attachments: msg.attachments ?? [],
-      }
-    })
-
-    return { messages: result, hasSession: true, unreadCount: session.unreadByMachine ?? 0 }
-  },
-})
-
-// Polling leve para verificar updates
-export const checkMachineUpdates = query({
-  args: {
-    machineToken: v.string(),
-    lastCheckedAt: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const { machine } = await validateMachineToken(ctx, args.machineToken)
-
-    // Protecao: limita sessoes ativas retornadas (evita scan completo em caso de leak)
-    const rawSessions = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_machine_status", (q) =>
-        q.eq("machineId", machine._id).eq("status", "ACTIVE")
-      )
-      .take(50)
-
-    // Filtrar sessões problemáticas (sem campos obrigatórios)
-    const sessions = rawSessions.filter(
-      (s) => s._id !== "pd71bvfbxx7th3npdj519hcf3s7xbe2j" && s.lastAgentMessageAt !== undefined
-    )
-
-    if (sessions.length === 0) {
-      return {
-        hasActiveSessions: false,
-        sessions: [],
-        totalUnread: 0,
-      }
-    }
-
-    // Buscar tickets para obter o reference
-    const sessionSummaries = await Promise.all(
-      sessions.map(async (s) => {
-        const ticket = await ctx.db.get(s.ticketId)
-        return {
-          ticketId: s.ticketId,
-          ticketRef: ticket?.reference ?? 0,
-          unreadCount: s.unreadByMachine ?? 0,
-          lastActivityAt: s.lastActivityAt,
-        }
-      })
-    )
-
-    const totalUnread = sessionSummaries.reduce((sum, s) => sum + s.unreadCount, 0)
-
-    return {
-      hasActiveSessions: true,
-      sessions: sessionSummaries,
-      totalUnread,
-    }
-  },
-})
-
-// ============================================
-// QUERIES (Agente)
-// ============================================
-
-// Listar sessao ativa de um ticket e status da maquina
-export const getTicketSession = query({
-  args: {
-    ticketId: v.id("tickets"),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, viewerId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      return null
-    }
-
-    const viewer = await ctx.db.get(viewerId)
-    if (!viewer || viewer.tenantId !== ticket.tenantId) {
-      return null
-    }
-
-    // Verificar se maquina esta online (sempre, mesmo sem sessao)
-    const machine = ticket.machineId ? await ctx.db.get(ticket.machineId) : null
-    const lastHeartbeatAt = machine ? await getLastHeartbeatAt(ctx, machine._id) : null
-    const fiveMinutesAgo = Date.now() - 5 * 60 * 1000
-    const machineOnline = lastHeartbeatAt !== null && lastHeartbeatAt > fiveMinutesAgo
-
-    const session = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-      .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-      .first()
-
-    // Sempre retorna status da maquina, mesmo sem sessao ativa
-    if (!session) {
-      return {
-        sessionId: null,
-        agentId: null,
-        agentName: null,
-        startedAt: null,
-        lastActivityAt: null,
-        unreadByAgent: 0,
-        machineOnline: Boolean(machineOnline),
-      }
-    }
-
-    return {
-      sessionId: session._id,
-      agentId: session.agentId,
-      agentName: session.agentSnapshot?.name,
-      startedAt: session.startedAt,
-      lastActivityAt: session.lastActivityAt,
-      unreadByAgent: session.unreadByAgent ?? 0,
-      machineOnline: Boolean(machineOnline),
-    }
-  },
-})
-
-// Listar sessoes ativas de um agente (para widget flutuante)
-export const listAgentSessions = query({
-  args: {
-    agentId: v.id("users"),
-  },
-  handler: async (ctx, { agentId }) => {
-    const agent = await ctx.db.get(agentId)
-    if (!agent) {
-      return []
-    }
-
-    const role = agent.role?.toUpperCase() ?? ""
-    if (!["ADMIN", "MANAGER", "AGENT"].includes(role)) {
-      // Nao expor sessoes de chat para usuarios nao-staff (ex.: portal/collaborator)
-      return []
-    }
-
-    // Buscar sessoes ativas do tenant do agente (limitado para evitar OOM)
-    const sessions = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_tenant_status", (q) =>
-        q.eq("tenantId", agent.tenantId).eq("status", "ACTIVE")
-      )
-      .take(100)
-
-    // Buscar detalhes dos tickets
-    const result = await Promise.all(
-      sessions.map(async (session) => {
-        const ticket = await ctx.db.get(session.ticketId)
-        return {
-          ticketId: session.ticketId,
-          ticketRef: ticket?.reference ?? 0,
-          ticketSubject: ticket?.subject ?? "",
-          sessionId: session._id,
-          agentId: session.agentId,
-          agentName: session.agentSnapshot?.name ?? "Agente",
-          unreadCount: session.unreadByAgent ?? 0,
-          lastActivityAt: session.lastActivityAt,
-          startedAt: session.startedAt,
-        }
-      })
-    )
-
-    // Ordenar por ultima atividade (mais recente primeiro)
-    return result.sort((a, b) => b.lastActivityAt - a.lastActivityAt)
-  },
-})
-
-// Historico de sessoes de chat de um ticket (para exibicao no painel)
-export const getTicketChatHistory = query({
-  args: {
-    ticketId: v.id("tickets"),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, viewerId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      return { sessions: [], totalMessages: 0 }
-    }
-
-    const viewer = await ctx.db.get(viewerId)
-    if (!viewer || viewer.tenantId !== ticket.tenantId) {
-      return { sessions: [], totalMessages: 0 }
-    }
-
-    // Buscar sessoes do ticket (limitado para evitar OOM em tickets muito antigos)
-    const sessions = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-      .take(50)
-
-    if (sessions.length === 0) {
-      return { sessions: [], totalMessages: 0 }
-    }
-
-    // Buscar mensagens do ticket (limitado a 500 mais recentes para performance)
-    const allMessages = await ctx.db
-      .query("ticketChatMessages")
-      .withIndex("by_ticket_created", (q) => q.eq("ticketId", ticketId))
-      .order("desc")
-      .take(500)
-      .then((msgs) => msgs.reverse())
-
-    // Agrupar mensagens por sessao (baseado no timestamp)
-    // Mensagens entre startedAt e endedAt pertencem a sessao
-    const sessionResults = await Promise.all(
-      sessions
-        .sort((a, b) => b.startedAt - a.startedAt) // Mais recente primeiro
-        .map(async (session) => {
-          const sessionMessages = allMessages.filter((msg) => {
-            // Mensagem criada durante a sessao
-            if (msg.createdAt < session.startedAt) return false
-            if (session.endedAt && msg.createdAt > session.endedAt) return false
-            return true
-          })
-
-          // Obter nome da maquina
-          let machineName = "Cliente"
-          if (ticket.machineId) {
-            const machine = await ctx.db.get(ticket.machineId)
-            if (machine?.hostname) {
-              machineName = machine.hostname
-            }
-          }
-
-          return {
-            sessionId: session._id,
-            agentName: session.agentSnapshot?.name ?? "Agente",
-            agentEmail: session.agentSnapshot?.email ?? null,
-            agentAvatarUrl: session.agentSnapshot?.avatarUrl ?? null,
-            machineName,
-            status: session.status,
-            startedAt: session.startedAt,
-            endedAt: session.endedAt ?? null,
-            messageCount: sessionMessages.length,
-            messages: sessionMessages
-              .sort((a, b) => a.createdAt - b.createdAt)
-              .map((msg) => ({
-                id: msg._id,
-                body: msg.body,
-                authorName: msg.authorSnapshot?.name ?? "Usuario",
-                authorId: String(msg.authorId),
-                createdAt: msg.createdAt,
-                attachments: (msg.attachments ?? []).map((att) => ({
-                  storageId: att.storageId,
-                  name: att.name,
-                  type: att.type ?? null,
-                })),
-              })),
-          }
-        })
-    )
-
-    return {
-      sessions: sessionResults,
-      totalMessages: allMessages.length,
-    }
-  },
-})
-
-// ============================================
-// ENCERRAMENTO AUTOMATICO POR INATIVIDADE
-// ============================================
-
-// Timeout de maquina offline: 5 minutos sem heartbeat
-const MACHINE_OFFLINE_TIMEOUT_MS = 5 * 60 * 1000
-
-// Timeout de inatividade do chat: 12 horas sem atividade
-// Isso evita acumular sessoes abertas indefinidamente quando usuario esquece de encerrar
-const CHAT_INACTIVITY_TIMEOUT_MS = 12 * 60 * 60 * 1000
-
-// Mutation interna para encerrar sessões inativas (chamada pelo cron)
-// Critérios de encerramento:
-// 1. Máquina offline (5 min sem heartbeat)
-// 2. Chat inativo (12 horas sem atividade) - mesmo se máquina online
-// 3. Ticket órfão (sem máquina vinculada)
-export const autoEndInactiveSessions = mutation({
-  args: {},
-  handler: async (ctx) => {
-    console.log("cron: autoEndInactiveSessions iniciado")
-    const now = Date.now()
-    const offlineCutoff = now - MACHINE_OFFLINE_TIMEOUT_MS
-    const inactivityCutoff = now - CHAT_INACTIVITY_TIMEOUT_MS
-
-    // Limitar a 50 sessões por execução para evitar timeout do cron (30s)
-    const maxSessionsPerRun = 50
-
-    // Buscar todas as sessões ativas
-    const rawActiveSessions = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_status_lastActivity", (q) => q.eq("status", "ACTIVE"))
-      .take(maxSessionsPerRun)
-
-    // Filtrar sessões problemáticas (sem campos obrigatórios)
-    const activeSessions = rawActiveSessions.filter(
-      (s) => s._id !== "pd71bvfbxx7th3npdj519hcf3s7xbe2j" && s.lastAgentMessageAt !== undefined
-    )
-
-    let endedCount = 0
-    let checkedCount = 0
-    const reasons: Record<string, number> = {}
-
-    for (const session of activeSessions) {
-      checkedCount++
-
-      // Buscar o ticket para obter a máquina
-      const ticket = await ctx.db.get(session.ticketId)
-      if (!ticket || !ticket.machineId) {
-        // Ticket sem máquina - encerrar sessão órfã
-        await ctx.db.patch(session._id, {
-          status: "ENDED",
-          endedAt: now,
-        })
-        await ctx.db.insert("ticketEvents", {
-          ticketId: session.ticketId,
-          type: "LIVE_CHAT_ENDED",
-          payload: {
-            sessionId: session._id,
-            agentId: session.agentId,
-            agentName: session.agentSnapshot?.name ?? "Sistema",
-            durationMs: now - session.startedAt,
-            startedAt: session.startedAt,
-            endedAt: now,
-            autoEnded: true,
-            reason: "ticket_sem_maquina",
-          },
-          createdAt: now,
-        })
-        endedCount++
-        reasons["ticket_sem_maquina"] = (reasons["ticket_sem_maquina"] ?? 0) + 1
-        continue
-      }
-
-      // Verificar inatividade do chat (12 horas sem atividade)
-      // Isso tem prioridade sobre o status da máquina
-      const chatIsInactive = session.lastActivityAt < inactivityCutoff
-      if (chatIsInactive) {
-        await ctx.db.patch(session._id, {
-          status: "ENDED",
-          endedAt: now,
-        })
-        await ctx.db.insert("ticketEvents", {
-          ticketId: session.ticketId,
-          type: "LIVE_CHAT_ENDED",
-          payload: {
-            sessionId: session._id,
-            agentId: session.agentId,
-            agentName: session.agentSnapshot?.name ?? "Sistema",
-            durationMs: now - session.startedAt,
-            startedAt: session.startedAt,
-            endedAt: now,
-            autoEnded: true,
-            reason: "inatividade_chat",
-            inactiveForMs: now - session.lastActivityAt,
-          },
-          createdAt: now,
-        })
-        endedCount++
-        reasons["inatividade_chat"] = (reasons["inatividade_chat"] ?? 0) + 1
-        continue
-      }
-
-      // Verificar heartbeat da máquina
-      const lastHeartbeatAt = await getLastHeartbeatAt(ctx, ticket.machineId)
-      const machineIsOnline = lastHeartbeatAt !== null && lastHeartbeatAt > offlineCutoff
-
-      // Se máquina está online e chat está ativo, manter sessão
-      if (machineIsOnline) {
-        continue
-      }
-
-      // Máquina está offline - encerrar sessão
-      await ctx.db.patch(session._id, {
-        status: "ENDED",
-        endedAt: now,
-      })
-
-      const durationMs = now - session.startedAt
-
-      await ctx.db.insert("ticketEvents", {
-        ticketId: session.ticketId,
-        type: "LIVE_CHAT_ENDED",
-        payload: {
-          sessionId: session._id,
-          agentId: session.agentId,
-          agentName: session.agentSnapshot?.name ?? "Sistema",
-          durationMs,
-          startedAt: session.startedAt,
-          endedAt: now,
-          autoEnded: true,
-          reason: "maquina_offline",
-        },
-        createdAt: now,
-      })
-
-      endedCount++
-      reasons["maquina_offline"] = (reasons["maquina_offline"] ?? 0) + 1
-    }
-
-    const reasonsSummary = Object.entries(reasons).map(([r, c]) => `${r}=${c}`).join(", ")
-    console.log(`cron: verificadas ${checkedCount} sessoes, encerradas ${endedCount} (${reasonsSummary || "nenhuma"})`)
-    return { endedCount, checkedCount, reasons, hasMore: activeSessions.length === maxSessionsPerRun }
-  },
-})
-
-// Mutation para corrigir sessoes antigas sem campos obrigatorios
-export const fixLegacySessions = mutation({
-  args: {},
-  handler: async (ctx) => {
-    // IDs problematicos conhecidos - sessoes sem lastAgentMessageAt
-    const knownProblematicIds = [
-      "pd71bvfbxx7th3npdj519hcf3s7xbe2j",
-    ]
-
-    let deleted = 0
-    const results: string[] = []
-
-    for (const sessionId of knownProblematicIds) {
-      try {
-        // Deletar a sessao problematica diretamente (evita erro de shape ao ler)
-        await ctx.db.delete(sessionId as Id<"liveChatSessions">)
-        deleted++
-        results.push(`${sessionId}: deleted`)
-      } catch (error) {
-        results.push(`${sessionId}: error - ${error}`)
-      }
-    }
-
-    console.log(`fixLegacySessions: deleted=${deleted}, results=${results.join(", ")}`)
-    return { deleted, results }
-  },
-})
-
-// ============================================
-// UPLOAD DE ARQUIVOS (Maquina/Cliente)
-// ============================================
-
-// Tipos de arquivo permitidos para upload
-const ALLOWED_MIME_TYPES = [
-  // Imagens
-  "image/jpeg",
-  "image/png",
-  "image/gif",
-  "image/webp",
-  // Documentos
-  "application/pdf",
-  "text/plain",
-  "application/msword",
-  "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
-  "application/vnd.ms-excel",
-  "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-]
-
-const ALLOWED_EXTENSIONS = [
-  ".jpg", ".jpeg", ".png", ".gif", ".webp",
-  ".pdf", ".txt", ".doc", ".docx", ".xls", ".xlsx",
-]
-
-// Tamanho maximo: 10MB
-const MAX_FILE_SIZE = 10 * 1024 * 1024
-
-// Mutation interna para validar token (usada pela action)
-export const validateMachineTokenForUpload = query({
-  args: { machineToken: v.string() },
-  handler: async (ctx, args) => {
-    const tokenHash = hashToken(args.machineToken)
-    const tokenRecord = await ctx.db
-      .query("machineTokens")
-      .withIndex("by_token_hash", (q) => q.eq("tokenHash", tokenHash))
-      .first()
-
-    if (!tokenRecord) {
-      return { valid: false }
-    }
-
-    const machine = await ctx.db.get(tokenRecord.machineId)
-    if (!machine || machine.status === "REVOKED") {
-      return { valid: false }
-    }
-
-    return { valid: true, tenantId: tokenRecord.tenantId }
-  },
-})
-
-// Action para gerar URL de upload (validada por token de maquina)
-export const generateMachineUploadUrl = action({
-  args: {
-    machineToken: v.string(),
-    fileName: v.string(),
-    fileType: v.string(),
-    fileSize: v.number(),
-  },
-  handler: async (ctx, args) => {
-    // Validar token
-    const validation = await ctx.runQuery(api.liveChat.validateMachineTokenForUpload, {
-      machineToken: args.machineToken,
-    })
-
-    if (!validation.valid) {
-      throw new ConvexError("Token de máquina inválido")
-    }
-
-    // Validar tipo de arquivo
-    const ext = args.fileName.toLowerCase().slice(args.fileName.lastIndexOf("."))
-    if (!ALLOWED_EXTENSIONS.includes(ext)) {
-      throw new ConvexError(`Tipo de arquivo não permitido. Permitidos: ${ALLOWED_EXTENSIONS.join(", ")}`)
-    }
-
-    if (!ALLOWED_MIME_TYPES.includes(args.fileType)) {
-      throw new ConvexError("Tipo MIME não permitido")
-    }
-
-    // Validar tamanho
-    if (args.fileSize > MAX_FILE_SIZE) {
-      throw new ConvexError(`Arquivo muito grande. Máximo: ${MAX_FILE_SIZE / 1024 / 1024}MB`)
-    }
-
-    // Gerar URL de upload
-    const uploadUrl = await ctx.storage.generateUploadUrl()
-
-    return { uploadUrl }
-  },
-})
diff --git a/convex/machineSoftware.ts b/convex/machineSoftware.ts
deleted file mode 100644
index 1615391..0000000
--- a/convex/machineSoftware.ts
+++ /dev/null
@@ -1,276 +0,0 @@
-import { mutation, query, internalMutation } from "./_generated/server"
-import { v } from "convex/values"
-import type { Id } from "./_generated/dataModel"
-
-// Tipo para software recebido do agente
-type SoftwareInput = {
-  name: string
-  version?: string
-  publisher?: string
-  source?: string
-}
-
-// Upsert de softwares de uma maquina (chamado pelo heartbeat)
-export const syncFromHeartbeat = internalMutation({
-  args: {
-    tenantId: v.string(),
-    machineId: v.id("machines"),
-    software: v.array(
-      v.object({
-        name: v.string(),
-        version: v.optional(v.string()),
-        publisher: v.optional(v.string()),
-        source: v.optional(v.string()),
-      })
-    ),
-  },
-  handler: async (ctx, { tenantId, machineId, software }) => {
-    const now = Date.now()
-
-    // Busca softwares existentes da maquina
-    const existing = await ctx.db
-      .query("machineSoftware")
-      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-      .collect()
-
-    const existingMap = new Map(existing.map((s) => [`${s.nameLower}|${s.version ?? ""}`, s]))
-
-    // Processa cada software recebido
-    const seenKeys = new Set<string>()
-    for (const item of software) {
-      if (!item.name || item.name.trim().length === 0) continue
-
-      const nameLower = item.name.toLowerCase().trim()
-      const key = `${nameLower}|${item.version ?? ""}`
-      seenKeys.add(key)
-
-      const existingDoc = existingMap.get(key)
-      if (existingDoc) {
-        // Atualiza lastSeenAt se ja existe
-        await ctx.db.patch(existingDoc._id, {
-          lastSeenAt: now,
-          publisher: item.publisher || existingDoc.publisher,
-          source: item.source || existingDoc.source,
-        })
-      } else {
-        // Cria novo registro
-        await ctx.db.insert("machineSoftware", {
-          tenantId,
-          machineId,
-          name: item.name.trim(),
-          nameLower,
-          version: item.version?.trim() || undefined,
-          publisher: item.publisher?.trim() || undefined,
-          source: item.source?.trim() || undefined,
-          detectedAt: now,
-          lastSeenAt: now,
-        })
-      }
-    }
-
-    // Remove softwares que nao foram vistos (desinstalados)
-    // So remove se o software nao foi visto nas ultimas 24 horas
-    const staleThreshold = now - 24 * 60 * 60 * 1000
-    for (const doc of existing) {
-      const key = `${doc.nameLower}|${doc.version ?? ""}`
-      if (!seenKeys.has(key) && doc.lastSeenAt < staleThreshold) {
-        await ctx.db.delete(doc._id)
-      }
-    }
-
-    return { processed: software.length }
-  },
-})
-
-// Lista softwares de uma maquina com paginacao e filtros
-export const listByMachine = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    machineId: v.id("machines"),
-    search: v.optional(v.string()),
-    limit: v.optional(v.number()),
-    cursor: v.optional(v.string()),
-  },
-  handler: async (ctx, { machineId, search, limit = 50, cursor }) => {
-    const pageLimit = Math.min(limit, 100)
-
-    let query = ctx.db
-      .query("machineSoftware")
-      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-
-    // Coleta todos e filtra em memoria (Convex nao suporta LIKE)
-    const all = await query.collect()
-
-    // Filtra por search se fornecido
-    let filtered = all
-    if (search && search.trim().length > 0) {
-      const searchLower = search.toLowerCase().trim()
-      filtered = all.filter(
-        (s) =>
-          s.nameLower.includes(searchLower) ||
-          (s.publisher && s.publisher.toLowerCase().includes(searchLower)) ||
-          (s.version && s.version.toLowerCase().includes(searchLower))
-      )
-    }
-
-    // Ordena por nome
-    filtered.sort((a, b) => a.nameLower.localeCompare(b.nameLower))
-
-    // Paginacao manual
-    let startIndex = 0
-    if (cursor) {
-      const cursorIndex = filtered.findIndex((s) => s._id === cursor)
-      if (cursorIndex >= 0) {
-        startIndex = cursorIndex + 1
-      }
-    }
-
-    const page = filtered.slice(startIndex, startIndex + pageLimit)
-    const nextCursor = page.length === pageLimit ? page[page.length - 1]._id : null
-
-    return {
-      items: page.map((s) => ({
-        id: s._id,
-        name: s.name,
-        version: s.version ?? null,
-        publisher: s.publisher ?? null,
-        source: s.source ?? null,
-        detectedAt: s.detectedAt,
-        lastSeenAt: s.lastSeenAt,
-      })),
-      total: filtered.length,
-      nextCursor,
-    }
-  },
-})
-
-// Lista softwares de todas as maquinas de um tenant (para admin)
-export const listByTenant = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    search: v.optional(v.string()),
-    machineId: v.optional(v.id("machines")),
-    limit: v.optional(v.number()),
-    cursor: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, search, machineId, limit = 50, cursor }) => {
-    const pageLimit = Math.min(limit, 100)
-
-    // Busca por tenant ou por maquina especifica
-    let all: Array<{
-      _id: Id<"machineSoftware">
-      tenantId: string
-      machineId: Id<"machines">
-      name: string
-      nameLower: string
-      version?: string
-      publisher?: string
-      source?: string
-      detectedAt: number
-      lastSeenAt: number
-    }>
-
-    if (machineId) {
-      all = await ctx.db
-        .query("machineSoftware")
-        .withIndex("by_tenant_machine", (q) => q.eq("tenantId", tenantId).eq("machineId", machineId))
-        .collect()
-    } else {
-      // Busca por tenant - pode ser grande, limita
-      all = await ctx.db
-        .query("machineSoftware")
-        .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-        .take(5000)
-    }
-
-    // Filtra por search
-    let filtered = all
-    if (search && search.trim().length > 0) {
-      const searchLower = search.toLowerCase().trim()
-      filtered = all.filter(
-        (s) =>
-          s.nameLower.includes(searchLower) ||
-          (s.publisher && s.publisher.toLowerCase().includes(searchLower)) ||
-          (s.version && s.version.toLowerCase().includes(searchLower))
-      )
-    }
-
-    // Ordena por nome
-    filtered.sort((a, b) => a.nameLower.localeCompare(b.nameLower))
-
-    // Paginacao
-    let startIndex = 0
-    if (cursor) {
-      const cursorIndex = filtered.findIndex((s) => s._id === cursor)
-      if (cursorIndex >= 0) {
-        startIndex = cursorIndex + 1
-      }
-    }
-
-    const page = filtered.slice(startIndex, startIndex + pageLimit)
-    const nextCursor = page.length === pageLimit ? page[page.length - 1]._id : null
-
-    // Busca nomes das maquinas
-    const machineIds = [...new Set(page.map((s) => s.machineId))]
-    const machines = await Promise.all(machineIds.map((id) => ctx.db.get(id)))
-    const machineNames = new Map(
-      machines.filter(Boolean).map((m) => [m!._id, m!.displayName || m!.hostname])
-    )
-
-    return {
-      items: page.map((s) => ({
-        id: s._id,
-        machineId: s.machineId,
-        machineName: machineNames.get(s.machineId) ?? "Desconhecido",
-        name: s.name,
-        version: s.version ?? null,
-        publisher: s.publisher ?? null,
-        source: s.source ?? null,
-        detectedAt: s.detectedAt,
-        lastSeenAt: s.lastSeenAt,
-      })),
-      total: filtered.length,
-      nextCursor,
-    }
-  },
-})
-
-// Conta softwares de uma maquina
-export const countByMachine = query({
-  args: {
-    machineId: v.id("machines"),
-  },
-  handler: async (ctx, { machineId }) => {
-    const software = await ctx.db
-      .query("machineSoftware")
-      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-      .collect()
-
-    return { count: software.length }
-  },
-})
-
-// Conta softwares unicos por tenant (para relatorios)
-export const stats = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, { tenantId }) => {
-    const software = await ctx.db
-      .query("machineSoftware")
-      .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .take(10000)
-
-    const uniqueNames = new Set(software.map((s) => s.nameLower))
-    const machineIds = new Set(software.map((s) => s.machineId))
-
-    return {
-      totalInstances: software.length,
-      uniqueSoftware: uniqueNames.size,
-      machinesWithSoftware: machineIds.size,
-    }
-  },
-})
diff --git a/convex/machines.ts b/convex/machines.ts
deleted file mode 100644
index 8a688a6..0000000
--- a/convex/machines.ts
+++ /dev/null
@@ -1,2949 +0,0 @@
-// ci: trigger convex functions deploy (no-op)
-import { mutation, query } from "./_generated/server"
-import { internal, api } from "./_generated/api"
-import { paginationOptsValidator } from "convex/server"
-import { ConvexError, v, Infer } from "convex/values"
-import { sha256 } from "@noble/hashes/sha2.js"
-import { randomBytes } from "@noble/hashes/utils.js"
-import type { Doc, Id } from "./_generated/dataModel"
-import type { MutationCtx, QueryCtx } from "./_generated/server"
-import { normalizeStatus } from "./tickets"
-import { requireAdmin } from "./rbac"
-import { ensureMobileDeviceFields } from "./deviceFieldDefaults"
-
-const DEFAULT_TENANT_ID = "tenant-atlas"
-const DEFAULT_TOKEN_TTL_MS = 1000 * 60 * 60 * 24 * 30 // 30 dias
-const ALLOWED_MACHINE_PERSONAS = new Set(["collaborator", "manager"])
-const DEFAULT_OFFLINE_THRESHOLD_MS = 10 * 60 * 1000
-const OPEN_TICKET_STATUSES = new Set(["PENDING", "AWAITING_ATTENDANCE", "PAUSED"])
-const MACHINE_TICKETS_STATS_PAGE_SIZE = 200
-
-type NormalizedIdentifiers = {
-  macs: string[]
-  serials: string[]
-}
-
-function getTokenTtlMs(): number {
-  const raw = process.env["MACHINE_TOKEN_TTL_MS"]
-  if (!raw) return DEFAULT_TOKEN_TTL_MS
-  const parsed = Number(raw)
-  if (!Number.isFinite(parsed) || parsed < 60_000) {
-    return DEFAULT_TOKEN_TTL_MS
-  }
-  return parsed
-}
-
-export function getOfflineThresholdMs(): number {
-  const raw = process.env["MACHINE_OFFLINE_THRESHOLD_MS"]
-  if (!raw) return DEFAULT_OFFLINE_THRESHOLD_MS
-  const parsed = Number(raw)
-  if (!Number.isFinite(parsed) || parsed <= 0) {
-    return DEFAULT_OFFLINE_THRESHOLD_MS
-  }
-  return parsed
-}
-
-export function getStaleThresholdMs(offlineMs: number): number {
-  const raw = process.env["MACHINE_STALE_THRESHOLD_MS"]
-  if (!raw) return offlineMs * 12
-  const parsed = Number(raw)
-  if (!Number.isFinite(parsed) || parsed <= offlineMs) {
-    return offlineMs * 12
-  }
-  return parsed
-}
-
-function normalizeIdentifiers(macAddresses: string[], serialNumbers: string[]): NormalizedIdentifiers {
-  const normalizeMac = (value: string) => value.replace(/[^a-f0-9]/gi, "").toLowerCase()
-  const normalizeSerial = (value: string) => value.trim().toLowerCase()
-
-  const macs = Array.from(new Set(macAddresses.map(normalizeMac).filter(Boolean))).sort()
-  const serials = Array.from(new Set(serialNumbers.map(normalizeSerial).filter(Boolean))).sort()
-
-  if (macs.length === 0 && serials.length === 0) {
-    throw new ConvexError("Informe ao menos um identificador (MAC ou serial)")
-  }
-
-  return { macs, serials }
-}
-
-function normalizeOptionalIdentifiers(macAddresses?: string[] | null, serialNumbers?: string[] | null): NormalizedIdentifiers {
-  const normalizeMac = (value: string) => value.replace(/[^a-f0-9]/gi, "").toLowerCase()
-  const normalizeSerial = (value: string) => value.trim().toLowerCase()
-  const macs = Array.from(new Set((macAddresses ?? []).map(normalizeMac).filter(Boolean))).sort()
-  const serials = Array.from(new Set((serialNumbers ?? []).map(normalizeSerial).filter(Boolean))).sort()
-  return { macs, serials }
-}
-
-async function findActiveMachineToken(ctx: QueryCtx, machineId: Id<"machines">, now: number) {
-  const tokens = await ctx.db
-    .query("machineTokens")
-    .withIndex("by_machine_revoked_expires", (q) =>
-      q.eq("machineId", machineId).eq("revoked", false).gt("expiresAt", now),
-    )
-    .take(100)
-
-  return tokens.length > 0 ? tokens[0]! : null
-}
-
-function toHex(input: Uint8Array) {
-  return Array.from(input)
-    .map((byte) => byte.toString(16).padStart(2, "0"))
-    .join("")
-}
-
-const utf8 = (s: string) => new TextEncoder().encode(s)
-
-function computeFingerprint(tenantId: string, companySlug: string | undefined, hostname: string, ids: NormalizedIdentifiers) {
-  const payload = JSON.stringify({
-    tenantId,
-    companySlug: companySlug ?? null,
-    hostname: hostname.trim().toLowerCase(),
-    macs: ids.macs,
-    serials: ids.serials,
-  })
-  return toHex(sha256(utf8(payload)))
-}
-
-function generateManualFingerprint(tenantId: string, displayName: string) {
-  const payload = JSON.stringify({
-    tenantId,
-    displayName: displayName.trim().toLowerCase(),
-    nonce: toHex(randomBytes(16)),
-    createdAt: Date.now(),
-  })
-  return toHex(sha256(utf8(payload)))
-}
-
-function formatDeviceCustomFieldDisplay(
-  type: string,
-  value: unknown,
-  options?: Array<{ value: string; label: string }>
-): string | null {
-  if (value === null || value === undefined) return null
-  switch (type) {
-    case "text":
-      return String(value).trim()
-    case "number": {
-      const num = typeof value === "number" ? value : Number(value)
-      if (!Number.isFinite(num)) return null
-      return String(num)
-    }
-    case "boolean":
-      return value ? "Sim" : "Não"
-    case "date": {
-      const date = value instanceof Date ? value : new Date(String(value))
-      if (Number.isNaN(date.getTime())) return null
-      return date.toISOString().slice(0, 10)
-    }
-    case "select": {
-      const raw = String(value)
-      const option = options?.find((opt) => opt.value === raw || opt.label === raw)
-      return option?.label ?? raw
-    }
-    case "multiselect": {
-      const arr = Array.isArray(value)
-        ? value
-        : typeof value === "string"
-          ? value.split(",").map((s) => s.trim()).filter(Boolean)
-          : []
-      if (arr.length === 0) return null
-      const labels = arr.map((raw) => {
-        const opt = options?.find((o) => o.value === raw || o.label === raw)
-        return opt?.label ?? String(raw)
-      })
-      return labels.join(", ")
-    }
-    default:
-      try {
-        return JSON.stringify(value)
-      } catch {
-        return String(value)
-      }
-  }
-}
-
-function extractCollaboratorEmail(metadata: unknown): string | null {
-  if (!metadata || typeof metadata !== "object") return null
-  const record = metadata as Record<string, unknown>
-  const collaborator = record["collaborator"]
-  if (!collaborator || typeof collaborator !== "object") return null
-  const email = (collaborator as { email?: unknown }).email
-  if (typeof email !== "string") return null
-  const trimmed = email.trim().toLowerCase()
-  return trimmed || null
-}
-
-function matchesExistingHardware(existing: Doc<"machines">, identifiers: NormalizedIdentifiers, hostname: string): boolean {
-  const intersectsMac = existing.macAddresses.some((mac) => identifiers.macs.includes(mac))
-  const intersectsSerial = existing.serialNumbers.some((serial) => identifiers.serials.includes(serial))
-  const sameHostname = existing.hostname.trim().toLowerCase() === hostname.trim().toLowerCase()
-  return intersectsMac || intersectsSerial || sameHostname
-}
-
-function hashToken(token: string) {
-  return toHex(sha256(utf8(token)))
-}
-
-function getRemoteAccessTokenGraceMs() {
-  const fallback = 15 * 60 * 1000
-  const raw = process.env["REMOTE_ACCESS_TOKEN_GRACE_MS"]
-  if (!raw) return fallback
-  const parsed = Number(raw)
-  if (!Number.isFinite(parsed) || parsed <= 0) return fallback
-  return parsed
-}
-
-const REMOTE_ACCESS_TOKEN_GRACE_MS = getRemoteAccessTokenGraceMs()
-
-async function getTokenRecord(
-  ctx: MutationCtx | QueryCtx,
-  tokenValue: string
-): Promise<{ token: Doc<"machineTokens">; machine: Doc<"machines"> }> {
-  const tokenHash = hashToken(tokenValue)
-  const token = await ctx.db
-    .query("machineTokens")
-    .withIndex("by_token_hash", (q) => q.eq("tokenHash", tokenHash))
-    .unique()
-
-  if (!token) {
-    throw new ConvexError("Token de dispositivo inválido")
-  }
-
-  const machine = await ctx.db.get(token.machineId)
-  if (!machine) {
-    throw new ConvexError("Dispositivo não encontrada para o token fornecido")
-  }
-
-  return { token, machine }
-}
-
-async function getTokenWithGrace(
-  ctx: MutationCtx | QueryCtx,
-  tokenValue: string,
-  options?: { allowGraceMs?: number }
-): Promise<{ token: Doc<"machineTokens">; machine: Doc<"machines">; mode: "active" | "grace" }> {
-  const { token, machine } = await getTokenRecord(ctx, tokenValue)
-  const now = Date.now()
-  if (token.revoked) {
-    const graceMs = options?.allowGraceMs ?? 0
-    const revokedAt = token.revokedAt ?? token.lastUsedAt ?? token.createdAt
-    if (!graceMs || now - revokedAt > graceMs) {
-      throw new ConvexError("Token de dispositivo revogado")
-    }
-    return { token, machine, mode: "grace" }
-  }
-  if (token.expiresAt < now) {
-    throw new ConvexError("Token de dispositivo expirado")
-  }
-  return { token, machine, mode: "active" }
-}
-
-async function getActiveToken(
-  ctx: MutationCtx | QueryCtx,
-  tokenValue: string
-): Promise<{ token: Doc<"machineTokens">; machine: Doc<"machines"> }> {
-  const { token, machine } = await getTokenWithGrace(ctx, tokenValue)
-  return { token, machine }
-}
-
-function isObject(value: unknown): value is Record<string, unknown> {
-  return Boolean(value) && typeof value === "object" && !Array.isArray(value)
-}
-
-type JsonPrimitive = string | number | boolean | null
-type JsonValue = JsonPrimitive | JsonValue[] | { [key: string]: JsonValue }
-type JsonRecord = Record<string, JsonValue>
-
-const MAX_JSON_DEPTH = 6
-const MAX_ARRAY_LENGTH = 200
-
-function sanitizeJsonValue(value: unknown, depth = 0): JsonValue | undefined {
-  if (value === null) return null
-  if (typeof value === "string") return value
-  if (typeof value === "number") return Number.isFinite(value) ? value : undefined
-  if (typeof value === "boolean") return value
-  if (depth >= MAX_JSON_DEPTH) return undefined
-  if (Array.isArray(value)) {
-    const items: JsonValue[] = []
-    for (const entry of value.slice(0, MAX_ARRAY_LENGTH)) {
-      const sanitized = sanitizeJsonValue(entry, depth + 1)
-      if (sanitized !== undefined) {
-        items.push(sanitized)
-      }
-    }
-    return items
-  }
-  if (isObject(value)) {
-    const result: JsonRecord = {}
-    for (const [key, entry] of Object.entries(value)) {
-      const sanitized = sanitizeJsonValue(entry, depth + 1)
-      if (sanitized !== undefined) {
-        result[key] = sanitized
-      }
-    }
-    return result
-  }
-  return undefined
-}
-
-function sanitizeRecord(value: unknown): JsonRecord | null {
-  const sanitized = sanitizeJsonValue(value)
-  if (!sanitized || Array.isArray(sanitized)) return null
-  return sanitized as JsonRecord
-}
-
-function stableSerialize(value: JsonValue): string {
-  if (value === null) return "null"
-  if (typeof value !== "object") return JSON.stringify(value)
-  if (Array.isArray(value)) {
-    return `[${value.map((item) => stableSerialize(item)).join(",")}]`
-  }
-  const entries = Object.keys(value)
-    .sort()
-    .map((key) => `${JSON.stringify(key)}:${stableSerialize((value as JsonRecord)[key]!)}`)
-  return `{${entries.join(",")}}`
-}
-
-function hashJson(value: JsonRecord | null): string | null {
-  if (!value) return null
-  const serialized = stableSerialize(value)
-  return toHex(sha256(utf8(serialized)))
-}
-
-function areJsonValuesEqual(a: JsonValue | undefined, b: JsonValue | undefined): boolean {
-  if (a === b) return true
-  if (a === undefined || b === undefined) return false
-  return stableSerialize(a) === stableSerialize(b)
-}
-
-// Busca o lastHeartbeatAt da tabela machineHeartbeats (fonte de verdade)
-// Fallback para machine.lastHeartbeatAt para retrocompatibilidade durante migracao
-async function getMachineLastHeartbeat(
-  ctx: QueryCtx | MutationCtx,
-  machineId: Id<"machines">,
-  fallback?: number | null
-): Promise<number | null> {
-  const hb = await ctx.db
-    .query("machineHeartbeats")
-    .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-    .first()
-  return hb?.lastHeartbeatAt ?? fallback ?? null
-}
-
-// Campo software é muito grande e é tratado separadamente via machineSoftware
-
-// Extrai campos importantes do extended antes de bloqueá-lo
-function extractFromExtended(extended: unknown): JsonRecord {
-  const result: JsonRecord = {}
-  const sanitizedExtended = sanitizeRecord(extended)
-  if (!sanitizedExtended) return result
-
-  // Extrair dados do Windows
-  const windows = sanitizeRecord(sanitizedExtended["windows"])
-  if (windows) {
-    const windowsFields: JsonRecord = {}
-    // bootInfo - informacoes de reinicio
-    if (windows["bootInfo"]) {
-      windowsFields["bootInfo"] = windows["bootInfo"] as JsonValue
-    }
-    // osInfo - informacoes do sistema operacional
-    if (windows["osInfo"]) {
-      windowsFields["osInfo"] = windows["osInfo"] as JsonValue
-    }
-    // cpu, baseboard, bios, memoryModules, videoControllers, disks
-    for (const key of ["cpu", "baseboard", "bios", "memoryModules", "videoControllers", "disks", "bitLocker", "tpm", "secureBoot", "deviceGuard", "firewallProfiles", "windowsUpdate", "computerSystem", "azureAdStatus", "battery", "thermal", "networkAdapters", "monitors", "chassis", "defender", "hotfix"]) {
-      if (windows[key]) {
-        windowsFields[key] = windows[key] as JsonValue
-      }
-    }
-    if (Object.keys(windowsFields).length > 0) {
-      result["windows"] = windowsFields
-    }
-  }
-
-  // Extrair dados do Linux
-  const linux = sanitizeRecord(sanitizedExtended["linux"])
-  if (linux) {
-    const linuxFields: JsonRecord = {}
-    for (const key of ["lsblk", "smart", "lspci", "lsusb", "dmidecode"]) {
-      if (linux[key]) {
-        linuxFields[key] = linux[key] as JsonValue
-      }
-    }
-    if (Object.keys(linuxFields).length > 0) {
-      result["linux"] = linuxFields
-    }
-  }
-
-  // Extrair dados do macOS
-  const macos = sanitizeRecord(sanitizedExtended["macos"])
-  if (macos) {
-    result["macos"] = macos as JsonValue
-  }
-
-  return result
-}
-
-function mergeInventory(current: JsonRecord | null | undefined, patch: Record<string, unknown>): JsonRecord {
-  const sanitizedPatch = sanitizeRecord(patch)
-  if (!sanitizedPatch) {
-    return current ? { ...current } : {}
-  }
-  const base: JsonRecord = current ? { ...current } : {}
-
-  for (const [key, value] of Object.entries(sanitizedPatch)) {
-    // Filtrar software (extended já foi processado em sanitizeInventoryPayload)
-    if (key === "software") continue
-    if (value === undefined) continue
-    if (isObject(value) && isObject(base[key])) {
-      base[key] = mergeInventory(base[key] as JsonRecord, value as Record<string, unknown>)
-    } else {
-      base[key] = value as JsonValue
-    }
-  }
-  return base
-}
-
-function mergeMetadata(current: unknown, patch: Record<string, unknown>): JsonRecord {
-  const base: JsonRecord = sanitizeRecord(current) ?? {}
-  const sanitizedPatch = sanitizeRecord(patch) ?? {}
-  for (const [key, value] of Object.entries(sanitizedPatch)) {
-    if (value === undefined) continue
-    if (key === "inventory" && isObject(value)) {
-      base[key] = mergeInventory(sanitizeRecord(base[key]), value as Record<string, unknown>)
-    } else if (isObject(value) && isObject(base[key])) {
-      base[key] = mergeInventory(sanitizeRecord(base[key]), value as Record<string, unknown>)
-    } else {
-      base[key] = value as JsonValue
-    }
-  }
-  return base
-}
-
-function ensureRecord(value: unknown): JsonRecord | null {
-  return sanitizeRecord(value)
-}
-
-function ensureRecordArray(value: unknown): JsonRecord[] {
-  if (!Array.isArray(value)) return []
-  return value
-    .map((entry) => sanitizeRecord(entry))
-    .filter((entry): entry is JsonRecord => Boolean(entry))
-}
-
-function ensureFiniteNumber(value: unknown): number | null {
-  const num = typeof value === "number" ? value : Number(value)
-  return Number.isFinite(num) ? num : null
-}
-
-function ensureString(value: unknown): string | null {
-  return typeof value === "string" ? value : null
-}
-
-function sanitizeInventoryPayload(value: unknown): JsonRecord | null {
-  const record = sanitizeRecord(value)
-  if (!record) return null
-
-  // Extrair campos importantes do extended antes de deletá-lo
-  if (record["extended"]) {
-    const extractedExtended = extractFromExtended(record["extended"])
-    if (Object.keys(extractedExtended).length > 0) {
-      record["extended"] = extractedExtended
-    } else {
-      delete record["extended"]
-    }
-  }
-
-  // Deletar apenas software (extended já foi processado acima)
-  delete record["software"]
-
-  return record
-}
-
-function sanitizeMetricsPayload(value: unknown): JsonRecord | null {
-  return sanitizeRecord(value)
-}
-
-function getNestedRecord(root: JsonRecord | null, ...keys: string[]): JsonRecord | null {
-  let current: JsonRecord | null = root
-  for (const key of keys) {
-    if (!current) return null
-    current = ensureRecord(current[key])
-  }
-  return current
-}
-
-function getNestedRecordArray(root: JsonRecord | null, ...keys: string[]): JsonRecord[] {
-  if (keys.length === 0) return []
-  const parent = getNestedRecord(root, ...keys.slice(0, -1))
-  if (!parent) return []
-  return ensureRecordArray(parent[keys[keys.length - 1]])
-}
-
-type PostureFinding = {
-  kind: "CPU_HIGH" | "SERVICE_DOWN" | "SMART_FAIL"
-  message: string
-  severity: "warning" | "critical"
-}
-
-async function createTicketForAlert(
-  ctx: MutationCtx,
-  tenantId: string,
-  companyId: Id<"companies"> | undefined,
-  subject: string,
-  summary: string
-) {
-  const actorEmail = process.env["MACHINE_ALERTS_TICKET_REQUESTER_EMAIL"] ?? "admin@sistema.dev"
-  const actor = await ctx.db
-    .query("users")
-    .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", actorEmail))
-    .unique()
-  if (!actor) return null
-
-  // pick first category/subcategory if not configured
-  const category = await ctx.db.query("ticketCategories").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).first()
-  if (!category) return null
-  const subcategory = await ctx.db
-    .query("ticketSubcategories")
-    .withIndex("by_category_order", (q) => q.eq("categoryId", category._id))
-    .first()
-  if (!subcategory) return null
-
-  try {
-    const id = await ctx.runMutation(api.tickets.create, {
-      actorId: actor._id,
-      tenantId,
-      subject,
-      summary,
-      priority: "Alta",
-      channel: "Automação",
-      queueId: undefined,
-      requesterId: actor._id,
-      assigneeId: undefined,
-      categoryId: category._id,
-      subcategoryId: subcategory._id,
-      customFields: undefined,
-    })
-    return id
-  } catch (error) {
-    console.error("[machines.alerts] Falha ao criar ticket:", error)
-    return null
-  }
-}
-
-async function evaluatePostureAndMaybeRaise(
-  ctx: MutationCtx,
-  machine: Doc<"machines">,
-  args: {
-    metrics?: JsonRecord | null
-    inventory?: JsonRecord | null
-    metadata?: JsonRecord | null
-  }
-) {
-  const findings: PostureFinding[] = []
-
-  // Janela temporal de CPU (5 minutos)
-  const now = Date.now()
-  const metadataPatch = ensureRecord(args.metadata)
-  const metrics = ensureRecord(args.metrics) ?? ensureRecord(metadataPatch?.["metrics"])
-  const metaObj: JsonRecord = ensureRecord(machine.metadata) ?? {}
-  const prevWindowRecords = ensureRecordArray(metaObj["cpuWindow"])
-  const prevWindow: Array<{ ts: number; usage: number }> = prevWindowRecords
-    .map((entry) => {
-      const ts = ensureFiniteNumber(entry["ts"])
-      const usage = ensureFiniteNumber(entry["usage"])
-      if (ts === null || usage === null) return null
-      return { ts, usage }
-    })
-    .filter((entry): entry is { ts: number; usage: number } => entry !== null)
-  const window = prevWindow.filter((p) => now - p.ts <= 5 * 60 * 1000)
-  const usage =
-    ensureFiniteNumber(metrics?.["cpuUsagePercent"]) ?? ensureFiniteNumber(metrics?.["cpu_usage_percent"])
-  if (usage !== null) {
-    window.push({ ts: now, usage })
-  }
-  if (window.length > 0) {
-    const avg = window.reduce((acc, p) => acc + p.usage, 0) / window.length
-    if (avg >= 90) {
-      findings.push({ kind: "CPU_HIGH", message: `CPU média ${avg.toFixed(0)}% em 5 min`, severity: "warning" })
-    }
-  }
-
-  const inventory = ensureRecord(args.inventory) ?? ensureRecord(metadataPatch?.["inventory"])
-  if (inventory) {
-    const services = ensureRecordArray(inventory["services"])
-    if (services.length > 0) {
-      const criticalList = (process.env["MACHINE_CRITICAL_SERVICES"] ?? "")
-        .split(/[\s,]+/)
-        .map((s) => s.trim().toLowerCase())
-        .filter(Boolean)
-      const criticalSet = new Set(criticalList)
-      const firstDown = services.find((service) => {
-        const status = ensureString(service["status"]) ?? ensureString(service["Status"]) ?? ""
-        const name = ensureString(service["name"]) ?? ensureString(service["Name"]) ?? ""
-        return Boolean(name) && status.toLowerCase() !== "running"
-      })
-      if (firstDown) {
-        const name = ensureString(firstDown["name"]) ?? ensureString(firstDown["Name"]) ?? "serviço"
-        const sev: "warning" | "critical" = criticalSet.has(name.toLowerCase()) ? "critical" : "warning"
-        findings.push({ kind: "SERVICE_DOWN", message: `Serviço em falha: ${name}`, severity: sev })
-      }
-    }
-    const smartEntries = getNestedRecordArray(inventory, "extended", "linux", "smart")
-    if (smartEntries.length > 0) {
-      const firstFail = smartEntries.find((disk) => {
-        const status = ensureString(disk["smart_status"]) ?? ensureString(disk["status"]) ?? ""
-        return status.toLowerCase() !== "ok"
-      })
-      if (firstFail) {
-        const model =
-          ensureString(firstFail["model_name"]) ??
-          ensureString(firstFail["model_family"]) ??
-          ensureString(firstFail["model"]) ??
-          "Disco"
-        const deviceRecord = getNestedRecord(firstFail, "device")
-        const serial =
-          ensureString(firstFail["serial_number"]) ??
-          ensureString(deviceRecord?.["name"]) ??
-          "—"
-        const temperatureRecord = getNestedRecord(firstFail, "temperature")
-        const temp =
-          ensureFiniteNumber(temperatureRecord?.["current"]) ??
-          ensureFiniteNumber(temperatureRecord?.["value"])
-        const details = temp !== null ? `${model} (${serial}) · ${temp}ºC` : `${model} (${serial})`
-        findings.push({ kind: "SMART_FAIL", message: `SMART em falha: ${details}`, severity: "critical" })
-      }
-    }
-  }
-
-  // Persistir janela de CPU (limite de 120 amostras)
-  const cpuWindowCapped = window.slice(-120)
-  await ctx.db.patch(machine._id, { metadata: mergeMetadata(machine.metadata, { cpuWindow: cpuWindowCapped }) })
-
-  if (!findings.length) return
-
-  const record = {
-    postureAlerts: findings,
-    lastPostureAt: now,
-  }
-  const prevMeta = ensureRecord(machine.metadata)
-  const lastAtPrev = ensureFiniteNumber(prevMeta?.["lastPostureAt"]) ?? 0
-  await ctx.db.patch(machine._id, { metadata: mergeMetadata(machine.metadata, record), updatedAt: now })
-
-  await Promise.all(
-    findings.map((finding) =>
-      ctx.db.insert("machineAlerts", {
-        tenantId: machine.tenantId,
-        machineId: machine._id,
-        companyId: machine.companyId ?? undefined,
-        kind: finding.kind,
-        message: finding.message,
-        severity: finding.severity,
-        createdAt: now,
-      })
-    )
-  )
-
-  if ((process.env["MACHINE_ALERTS_CREATE_TICKETS"] ?? "false").toLowerCase() !== "true") return
-  if (lastAtPrev && now - lastAtPrev < 30 * 60 * 1000) return
-
-  const subject = `Alerta de dispositivo: ${machine.hostname}`
-  const summary = findings.map((f) => `${f.severity.toUpperCase()}: ${f.message}`).join(" | ")
-  await createTicketForAlert(ctx, machine.tenantId, machine.companyId, subject, summary)
-}
-
-export const register = mutation({
-  args: {
-    provisioningCode: v.string(),
-    hostname: v.string(),
-    os: v.object({
-      name: v.string(),
-      version: v.optional(v.string()),
-      architecture: v.optional(v.string()),
-    }),
-    macAddresses: v.array(v.string()),
-    serialNumbers: v.array(v.string()),
-    metadata: v.optional(v.any()),
-    registeredBy: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const normalizedCode = args.provisioningCode.trim().toLowerCase()
-    const companyRecord = await ctx.db
-      .query("companies")
-      .withIndex("by_provisioning_code", (q) => q.eq("provisioningCode", normalizedCode))
-      .unique()
-
-    if (!companyRecord) {
-      throw new ConvexError("Código de provisionamento inválido")
-    }
-
-    const tenantId = companyRecord.tenantId ?? DEFAULT_TENANT_ID
-    const companyId = companyRecord._id
-    const companySlug = companyRecord.slug
-    const identifiers = normalizeIdentifiers(args.macAddresses, args.serialNumbers)
-    const fingerprint = computeFingerprint(tenantId, companySlug, args.hostname, identifiers)
-    const now = Date.now()
-    const metadataPatch = args.metadata && typeof args.metadata === "object" ? (args.metadata as Record<string, unknown>) : undefined
-
-    // Busca 1: fingerprint exato (tenant + slug + hostname + MACs hash)
-    let existing = await ctx.db
-      .query("machines")
-      .withIndex("by_tenant_fingerprint", (q) => q.eq("tenantId", tenantId).eq("fingerprint", fingerprint))
-      .first()
-
-    // Busca 2: por email + validacao de hardware (fallback se fingerprint mudou mas email igual)
-    if (!existing) {
-      const collaboratorEmail = extractCollaboratorEmail(metadataPatch ?? args.metadata)
-      if (collaboratorEmail) {
-        const candidate = await ctx.db
-          .query("machines")
-          .withIndex("by_tenant_assigned_email", (q) => q.eq("tenantId", tenantId).eq("assignedUserEmail", collaboratorEmail))
-          .first()
-        if (candidate && matchesExistingHardware(candidate, identifiers, args.hostname)) {
-          existing = candidate
-        }
-      }
-    }
-
-    // Busca 3: por hostname + validacao de hardware (fallback se o usuario mudou mas e a mesma maquina fisica)
-    // Isso garante que o historico de tickets da maquina seja preservado independente do usuario
-    if (!existing) {
-      const hostnameLower = args.hostname.trim().toLowerCase()
-      const candidates = await ctx.db
-        .query("machines")
-        .withIndex("by_tenant_hostname", (q) => q.eq("tenantId", tenantId).eq("hostname", args.hostname))
-        .take(200)
-      // Procura uma maquina com hostname igual E hardware compativel (MAC ou serial)
-      for (const candidate of candidates) {
-        if (matchesExistingHardware(candidate, identifiers, args.hostname)) {
-          existing = candidate
-          break
-        }
-      }
-      // Se nao encontrou por hostname exato, tenta busca mais ampla por hardware
-      if (!existing) {
-        // Busca maquinas do mesmo tenant (limitado a 500 para evitar OOM)
-        // e verifica se alguma tem MAC/serial compativel
-        const allMachines = await ctx.db
-          .query("machines")
-          .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-          .take(500)
-        for (const candidate of allMachines) {
-          // Verifica se compartilha MAC ou serial (hardware fisico)
-          const sharedMac = candidate.macAddresses.some((mac) => identifiers.macs.includes(mac))
-          const sharedSerial = candidate.serialNumbers.some((serial) => identifiers.serials.includes(serial))
-          if (sharedMac || sharedSerial) {
-            existing = candidate
-            break
-          }
-        }
-      }
-    }
-
-    let machineId: Id<"machines">
-
-    if (existing) {
-      await ctx.db.patch(existing._id, {
-        tenantId,
-        companyId: companyId ?? existing.companyId,
-        companySlug: companySlug ?? existing.companySlug,
-        hostname: args.hostname,
-        displayName: existing.displayName ?? args.hostname,
-        osName: args.os.name,
-        osVersion: args.os.version,
-        architecture: args.os.architecture,
-        macAddresses: identifiers.macs,
-        serialNumbers: identifiers.serials,
-        fingerprint,
-        metadata: metadataPatch ? mergeMetadata(existing.metadata, metadataPatch) : existing.metadata,
-        lastHeartbeatAt: now,
-        updatedAt: now,
-        status: "online",
-        isActive: true,
-        registeredBy: args.registeredBy ?? existing.registeredBy,
-        deviceType: existing.deviceType ?? "desktop",
-        devicePlatform: args.os.name ?? existing.devicePlatform,
-        managementMode: existing.managementMode ?? "agent",
-        persona: existing.persona,
-        assignedUserId: existing.assignedUserId,
-        assignedUserEmail: existing.assignedUserEmail,
-        assignedUserName: existing.assignedUserName,
-        assignedUserRole: existing.assignedUserRole,
-      })
-      machineId = existing._id
-    } else {
-      machineId = await ctx.db.insert("machines", {
-        tenantId,
-        companyId,
-        companySlug,
-        hostname: args.hostname,
-        displayName: args.hostname,
-        osName: args.os.name,
-        osVersion: args.os.version,
-        architecture: args.os.architecture,
-        macAddresses: identifiers.macs,
-        serialNumbers: identifiers.serials,
-        fingerprint,
-        metadata: metadataPatch ? mergeMetadata(undefined, metadataPatch) : undefined,
-        lastHeartbeatAt: now,
-        status: "online",
-        isActive: true,
-        createdAt: now,
-        updatedAt: now,
-        registeredBy: args.registeredBy,
-        deviceType: "desktop",
-        devicePlatform: args.os.name,
-        managementMode: "agent",
-        persona: undefined,
-        assignedUserId: undefined,
-        assignedUserEmail: undefined,
-        assignedUserName: undefined,
-        assignedUserRole: undefined,
-      })
-    }
-
-    const previousTokens = await ctx.db
-      .query("machineTokens")
-      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-      .take(100)
-
-    for (const token of previousTokens) {
-      if (!token.revoked) {
-        await ctx.db.patch(token._id, {
-          revoked: true,
-          revokedAt: now,
-          lastUsedAt: now,
-          expiresAt: now,
-        })
-      }
-    }
-
-    const tokenPlain = toHex(randomBytes(32))
-    const tokenHash = hashToken(tokenPlain)
-    const expiresAt = now + getTokenTtlMs()
-
-    await ctx.db.insert("machineTokens", {
-      tenantId,
-      machineId,
-      tokenHash,
-      expiresAt,
-      revoked: false,
-      createdAt: now,
-      usageCount: 0,
-      type: "machine",
-    })
-
-    return {
-      machineId,
-      tenantId,
-      companyId,
-      companySlug,
-      machineToken: tokenPlain,
-      expiresAt,
-    }
-  },
-})
-
-export const upsertInventory = mutation({
-  args: {
-    provisioningCode: v.string(),
-    hostname: v.string(),
-    os: v.object({
-      name: v.string(),
-      version: v.optional(v.string()),
-      architecture: v.optional(v.string()),
-    }),
-    macAddresses: v.array(v.string()),
-    serialNumbers: v.array(v.string()),
-    inventory: v.optional(v.any()),
-    metrics: v.optional(v.any()),
-    registeredBy: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const normalizedCode = args.provisioningCode.trim().toLowerCase()
-    const companyRecord = await ctx.db
-      .query("companies")
-      .withIndex("by_provisioning_code", (q) => q.eq("provisioningCode", normalizedCode))
-      .unique()
-
-    if (!companyRecord) {
-      throw new ConvexError("Código de provisionamento inválido")
-    }
-
-    const tenantId = companyRecord.tenantId ?? DEFAULT_TENANT_ID
-    const companyId = companyRecord._id
-    const companySlug = companyRecord.slug
-    const identifiers = normalizeIdentifiers(args.macAddresses, args.serialNumbers)
-    const fingerprint = computeFingerprint(tenantId, companySlug, args.hostname, identifiers)
-    const now = Date.now()
-
-    const metadataPatch: Record<string, unknown> = {}
-    if (args.inventory && typeof args.inventory === "object") {
-      metadataPatch.inventory = args.inventory as Record<string, unknown>
-    }
-    if (args.metrics && typeof args.metrics === "object") {
-      metadataPatch.metrics = args.metrics as Record<string, unknown>
-    }
-
-    const existing = await ctx.db
-      .query("machines")
-      .withIndex("by_tenant_fingerprint", (q) => q.eq("tenantId", tenantId).eq("fingerprint", fingerprint))
-      .first()
-
-    let machineId: Id<"machines">
-
-    if (existing) {
-      await ctx.db.patch(existing._id, {
-        tenantId,
-        companyId: companyId ?? existing.companyId,
-        companySlug: companySlug ?? existing.companySlug,
-        hostname: args.hostname,
-        displayName: existing.displayName ?? args.hostname,
-        osName: args.os.name,
-        osVersion: args.os.version,
-        architecture: args.os.architecture,
-        macAddresses: identifiers.macs,
-        serialNumbers: identifiers.serials,
-        metadata: Object.keys(metadataPatch).length ? mergeMetadata(existing.metadata, metadataPatch) : existing.metadata,
-        lastHeartbeatAt: now,
-        updatedAt: now,
-        status: args.metrics ? "online" : existing.status ?? "unknown",
-        registeredBy: args.registeredBy ?? existing.registeredBy,
-        deviceType: existing.deviceType ?? "desktop",
-        devicePlatform: args.os.name ?? existing.devicePlatform,
-        managementMode: existing.managementMode ?? "agent",
-        persona: existing.persona,
-        assignedUserId: existing.assignedUserId,
-        assignedUserEmail: existing.assignedUserEmail,
-        assignedUserName: existing.assignedUserName,
-        assignedUserRole: existing.assignedUserRole,
-      })
-      machineId = existing._id
-    } else {
-      machineId = await ctx.db.insert("machines", {
-        tenantId,
-        companyId,
-        companySlug,
-        hostname: args.hostname,
-        displayName: args.hostname,
-        osName: args.os.name,
-        osVersion: args.os.version,
-        architecture: args.os.architecture,
-        macAddresses: identifiers.macs,
-        serialNumbers: identifiers.serials,
-        fingerprint,
-        metadata: Object.keys(metadataPatch).length ? mergeMetadata(undefined, metadataPatch) : undefined,
-        lastHeartbeatAt: now,
-        status: args.metrics ? "online" : "unknown",
-        createdAt: now,
-        updatedAt: now,
-        registeredBy: args.registeredBy,
-        deviceType: "desktop",
-        devicePlatform: args.os.name,
-        managementMode: "agent",
-        persona: undefined,
-        assignedUserId: undefined,
-        assignedUserEmail: undefined,
-        assignedUserName: undefined,
-        assignedUserRole: undefined,
-      })
-    }
-
-    // Evaluate posture/alerts based on provided metrics/inventory
-    const machine = (await ctx.db.get(machineId)) as Doc<"machines">
-    await evaluatePostureAndMaybeRaise(ctx, machine, { metrics: args.metrics, inventory: args.inventory })
-
-    return {
-      machineId,
-      tenantId,
-      companyId,
-      companySlug,
-      status: args.metrics ? "online" : "unknown",
-    }
-  },
-})
-
-export const heartbeat = mutation({
-  args: {
-    machineToken: v.string(),
-    status: v.optional(v.string()),
-    hostname: v.optional(v.string()),
-    os: v.optional(
-      v.object({
-        name: v.string(),
-        version: v.optional(v.string()),
-        architecture: v.optional(v.string()),
-      })
-    ),
-    metrics: v.optional(v.record(v.string(), v.any())),
-    inventory: v.optional(v.record(v.string(), v.any())),
-    metadata: v.optional(v.record(v.string(), v.any())),
-  },
-  handler: async (ctx, args) => {
-    const { machine, token } = await getActiveToken(ctx, args.machineToken)
-    const now = Date.now()
-
-    // 1. SEMPRE atualizar machineHeartbeats (documento pequeno, upsert)
-    // Isso evita criar versoes do documento machines a cada heartbeat
-    const existingHeartbeat = await ctx.db
-      .query("machineHeartbeats")
-      .withIndex("by_machine", (q) => q.eq("machineId", machine._id))
-      .first()
-
-    if (existingHeartbeat) {
-      await ctx.db.patch(existingHeartbeat._id, { lastHeartbeatAt: now })
-    } else {
-      await ctx.db.insert("machineHeartbeats", { machineId: machine._id, lastHeartbeatAt: now })
-    }
-
-    // 2. Preparar patch de metadata (se houver mudancas REAIS)
-    // IMPORTANTE: So incluimos no patch se os dados realmente mudaram
-    // Isso evita criar versoes desnecessarias do documento machines
-    const metadataPatch: JsonRecord = {}
-    const currentMetadata = ensureRecord(machine.metadata) ?? {}
-    const incomingMeta = ensureRecord(args.metadata)
-    const remoteAccessSnapshot = incomingMeta ? ensureRecord(incomingMeta["remoteAccessSnapshot"]) : null
-
-    if (incomingMeta) {
-      // Filtrar apenas campos que realmente mudaram
-      for (const [key, value] of Object.entries(incomingMeta)) {
-        if (key === "inventory" || key === "metrics" || key === "remoteAccessSnapshot" || key === "inventoryHash" || key === "metricsHash") {
-          continue
-        }
-        const currentValue = currentMetadata[key] as JsonValue | undefined
-        if (!areJsonValuesEqual(value as JsonValue, currentValue)) {
-          metadataPatch[key] = value as JsonValue
-        }
-      }
-    }
-
-    // Extrair inventory de args.inventory ou de args.metadata.inventory (agente envia em metadata)
-    const rawInventory = args.inventory ?? (incomingMeta?.["inventory"] as Record<string, unknown> | undefined)
-    const sanitizedInventory = sanitizeInventoryPayload(rawInventory)
-    const currentInventory = ensureRecord(currentMetadata.inventory)
-    const incomingInventoryHash = hashJson(sanitizedInventory)
-    const currentInventoryHash = typeof currentMetadata["inventoryHash"] === "string" ? currentMetadata["inventoryHash"] : null
-
-    if (sanitizedInventory && incomingInventoryHash && incomingInventoryHash !== currentInventoryHash) {
-      metadataPatch.inventory = mergeInventory(currentInventory, sanitizedInventory)
-      metadataPatch.inventoryHash = incomingInventoryHash
-    }
-
-    const sanitizedMetrics = sanitizeMetricsPayload(args.metrics)
-    const currentMetrics = ensureRecord(currentMetadata.metrics)
-    const incomingMetricsHash = hashJson(sanitizedMetrics)
-    const currentMetricsHash = typeof currentMetadata["metricsHash"] === "string" ? currentMetadata["metricsHash"] : null
-    if (sanitizedMetrics && incomingMetricsHash && incomingMetricsHash !== currentMetricsHash) {
-      metadataPatch.metrics = sanitizedMetrics
-      metadataPatch.metricsHash = incomingMetricsHash
-    }
-
-    // 3. Verificar se ha mudancas reais nos dados que justifiquem atualizar o documento machines
-    const hasMetadataChanges = Object.keys(metadataPatch).length > 0
-    const hasHostnameChange = args.hostname && args.hostname !== machine.hostname
-    const hasOsChange = args.os && (
-      args.os.name !== machine.osName ||
-      args.os.version !== machine.osVersion ||
-      args.os.architecture !== machine.architecture
-    )
-    const hasStatusChange = typeof args.status === "string" && args.status !== machine.status
-    const needsMachineUpdate = hasMetadataChanges || hasHostnameChange || hasOsChange || hasStatusChange
-
-    // 4. So atualizar machines se houver mudancas reais (evita criar versoes desnecessarias)
-    // NOTA: lastHeartbeatAt agora vive na tabela machineHeartbeats, nao atualizamos mais aqui
-    if (needsMachineUpdate) {
-      const mergedMetadata = hasMetadataChanges ? mergeMetadata(machine.metadata, metadataPatch) : machine.metadata
-      const nextStatus = args.status ?? machine.status ?? (sanitizedMetrics ? "online" : "unknown")
-
-      await ctx.db.patch(machine._id, {
-        hostname: args.hostname ?? machine.hostname,
-        displayName: machine.displayName ?? args.hostname ?? machine.hostname,
-        osName: args.os?.name ?? machine.osName,
-        osVersion: args.os?.version ?? machine.osVersion,
-        architecture: args.os?.architecture ?? machine.architecture,
-        devicePlatform: args.os?.name ?? machine.devicePlatform,
-        deviceType: machine.deviceType ?? "desktop",
-        managementMode: machine.managementMode ?? "agent",
-        updatedAt: now,
-        status: nextStatus,
-        metadata: mergedMetadata,
-      })
-    }
-
-    if (remoteAccessSnapshot) {
-      await upsertRemoteAccessSnapshotFromHeartbeat(ctx, machine, remoteAccessSnapshot, now)
-    }
-
-    // Processar softwares instalados (armazenados em tabela separada)
-    // Os dados de software sao extraidos ANTES de sanitizar o inventory
-    // Usa rawInventory ja extraido anteriormente (linha ~1022)
-    if (rawInventory && typeof rawInventory === "object") {
-      const softwareArray = (rawInventory as Record<string, unknown>)["software"]
-      if (Array.isArray(softwareArray) && softwareArray.length > 0) {
-        const validSoftware = softwareArray
-          .filter((item): item is Record<string, unknown> => item !== null && typeof item === "object")
-          .map((item) => ({
-            name: typeof item.name === "string" ? item.name : "",
-            version: typeof item.version === "string" ? item.version : undefined,
-            publisher: typeof item.publisher === "string" || typeof item.source === "string"
-              ? (item.publisher as string) || (item.source as string)
-              : undefined,
-            source: typeof item.source === "string" ? item.source : undefined,
-          }))
-          .filter((item) => item.name.length > 0)
-
-        if (validSoftware.length > 0) {
-          await ctx.runMutation(internal.machineSoftware.syncFromHeartbeat, {
-            tenantId: machine.tenantId,
-            machineId: machine._id,
-            software: validSoftware,
-          })
-        }
-      }
-    }
-
-    await ctx.db.patch(token._id, {
-      lastUsedAt: now,
-      usageCount: (token.usageCount ?? 0) + 1,
-      expiresAt: now + getTokenTtlMs(),
-    })
-
-    // Evaluate posture/alerts & optionally create ticket
-    const fresh = needsMachineUpdate ? (await ctx.db.get(machine._id)) as Doc<"machines"> : machine
-    await evaluatePostureAndMaybeRaise(ctx, fresh, {
-      metrics: sanitizedMetrics ?? null,
-      inventory: sanitizedInventory ?? null,
-      metadata: incomingMeta ?? null,
-    })
-
-    return {
-      ok: true,
-      machineId: machine._id,
-      expiresAt: now + getTokenTtlMs(),
-    }
-  },
-})
-
-export const resolveToken = mutation({
-  args: {
-    machineToken: v.string(),
-  },
-  handler: async (ctx, args) => {
-    const { machine, token } = await getActiveToken(ctx, args.machineToken)
-    const now = Date.now()
-
-    await ctx.db.patch(token._id, {
-      lastUsedAt: now,
-      usageCount: (token.usageCount ?? 0) + 1,
-    })
-
-    return {
-      machine: {
-        _id: machine._id,
-        tenantId: machine.tenantId,
-        companyId: machine.companyId,
-        companySlug: machine.companySlug,
-        hostname: machine.hostname,
-        osName: machine.osName,
-        osVersion: machine.osVersion,
-        architecture: machine.architecture,
-        authUserId: machine.authUserId,
-        authEmail: machine.authEmail,
-        persona: machine.persona ?? null,
-        assignedUserId: machine.assignedUserId ?? null,
-        assignedUserEmail: machine.assignedUserEmail ?? null,
-        assignedUserName: machine.assignedUserName ?? null,
-        assignedUserRole: machine.assignedUserRole ?? null,
-        linkedUserIds: machine.linkedUserIds ?? [],
-        status: machine.status,
-        lastHeartbeatAt: machine.lastHeartbeatAt,
-        metadata: machine.metadata,
-        isActive: machine.isActive ?? true,
-      },
-      token: {
-        expiresAt: token.expiresAt,
-        lastUsedAt: token.lastUsedAt ?? null,
-        usageCount: token.usageCount ?? 0,
-      },
-    }
-  },
-})
-
-export const listByTenant = query({
-  args: {
-    tenantId: v.optional(v.string()),
-    includeMetadata: v.optional(v.boolean()),
-  },
-  handler: async (ctx, args) => {
-    const tenantId = args.tenantId ?? DEFAULT_TENANT_ID
-    const includeMetadata = Boolean(args.includeMetadata)
-    const now = Date.now()
-
-    const tenantCompanies = await ctx.db
-      .query("companies")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(200)
-
-    const companyById = new Map<string, typeof tenantCompanies[number]>()
-    const companyBySlug = new Map<string, typeof tenantCompanies[number]>()
-    for (const company of tenantCompanies) {
-      companyById.set(company._id, company)
-      if (company.slug) {
-        companyBySlug.set(company.slug, company)
-      }
-    }
-
-    // Limita a 500 maquinas para evitar OOM
-    const machines = await ctx.db
-      .query("machines")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(500)
-
-    return Promise.all(
-      machines.map(async (machine) => {
-        const activeToken = await findActiveMachineToken(ctx, machine._id, now)
-        // Busca heartbeat da tabela separada (fonte de verdade), fallback para legado
-        const lastHeartbeatAt = await getMachineLastHeartbeat(ctx, machine._id, machine.lastHeartbeatAt)
-        const offlineThresholdMs = getOfflineThresholdMs()
-        const staleThresholdMs = getStaleThresholdMs(offlineThresholdMs)
-        const manualStatus = (machine.status ?? "").toLowerCase()
-        let derivedStatus: string
-        if (machine.isActive === false) {
-          derivedStatus = "deactivated"
-        } else if (["maintenance", "blocked"].includes(manualStatus)) {
-          derivedStatus = manualStatus
-        } else if (lastHeartbeatAt) {
-          const age = now - lastHeartbeatAt
-          if (age <= offlineThresholdMs) {
-            derivedStatus = "online"
-          } else if (age <= staleThresholdMs) {
-            derivedStatus = "offline"
-          } else {
-            derivedStatus = "stale"
-          }
-        } else {
-          derivedStatus = machine.status ?? "unknown"
-        }
-
-        const metadata = includeMetadata ? (machine.metadata ?? null) : null
-
-        let metrics: Record<string, unknown> | null = null
-        let inventory: Record<string, unknown> | null = null
-        let postureAlerts: Array<Record<string, unknown>> | null = null
-        let lastPostureAt: number | null = null
-
-        if (metadata && typeof metadata === "object") {
-          const metaRecord = metadata as Record<string, unknown>
-          if (metaRecord.metrics && typeof metaRecord.metrics === "object") {
-            metrics = metaRecord.metrics as Record<string, unknown>
-          }
-          if (metaRecord.inventory && typeof metaRecord.inventory === "object") {
-            inventory = metaRecord.inventory as Record<string, unknown>
-          }
-          if (Array.isArray(metaRecord.postureAlerts)) {
-            postureAlerts = metaRecord.postureAlerts as Array<Record<string, unknown>>
-          }
-          if (typeof metaRecord.lastPostureAt === "number") {
-            lastPostureAt = metaRecord.lastPostureAt as number
-          }
-        }
-
-        // linked users summary
-        const linkedUserIds = machine.linkedUserIds ?? []
-        const linkedUsers = await Promise.all(
-          linkedUserIds.map(async (id) => {
-            const u = await ctx.db.get(id)
-            if (!u) return null
-            return { id: u._id, email: u.email, name: u.name }
-          })
-        ).then((arr) => arr.filter(Boolean) as Array<{ id: string; email: string; name: string }>)
-
-        // ticket count (limitado a 100 para performance)
-        const ticketCount = await ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_machine", (q) => q.eq("tenantId", tenantId).eq("machineId", machine._id))
-          .take(100)
-          .then((tickets) => tickets.length)
-
-        const companyFromId = machine.companyId ? companyById.get(machine.companyId) ?? null : null
-        const companyFromSlug = machine.companySlug ? companyBySlug.get(machine.companySlug) ?? null : null
-        const resolvedCompany = companyFromId ?? companyFromSlug
-
-        return {
-          id: machine._id,
-          tenantId: machine.tenantId,
-          hostname: machine.hostname,
-          displayName: machine.displayName ?? null,
-          deviceType: machine.deviceType ?? "desktop",
-          devicePlatform: machine.devicePlatform ?? null,
-          deviceProfile: machine.deviceProfile ?? null,
-          managementMode: machine.managementMode ?? "agent",
-          companyId: machine.companyId ?? null,
-          companySlug: machine.companySlug ?? companyFromId?.slug ?? companyFromSlug?.slug ?? null,
-          companyName: resolvedCompany?.name ?? null,
-          osName: machine.osName,
-          osVersion: machine.osVersion ?? null,
-          architecture: machine.architecture ?? null,
-          macAddresses: machine.macAddresses,
-          serialNumbers: machine.serialNumbers,
-          authUserId: machine.authUserId ?? null,
-          authEmail: machine.authEmail ?? null,
-          persona: machine.persona ?? null,
-          assignedUserId: machine.assignedUserId ?? null,
-          assignedUserEmail: machine.assignedUserEmail ?? null,
-          assignedUserName: machine.assignedUserName ?? null,
-          assignedUserRole: machine.assignedUserRole ?? null,
-          linkedUsers,
-          status: derivedStatus,
-          isActive: machine.isActive ?? true,
-          lastHeartbeatAt: lastHeartbeatAt,
-          heartbeatAgeMs: lastHeartbeatAt ? now - lastHeartbeatAt : null,
-          registeredBy: machine.registeredBy ?? null,
-          createdAt: machine.createdAt,
-          updatedAt: machine.updatedAt,
-          token: activeToken
-            ? {
-                expiresAt: activeToken.expiresAt,
-                lastUsedAt: activeToken.lastUsedAt ?? null,
-                usageCount: activeToken.usageCount ?? 0,
-              }
-            : null,
-          metrics,
-          inventory,
-          postureAlerts,
-          lastPostureAt,
-          remoteAccess: machine.remoteAccess ?? null,
-          customFields: machine.customFields ?? [],
-          usbPolicy: machine.usbPolicy ?? null,
-          usbPolicyStatus: machine.usbPolicyStatus ?? null,
-          usbPolicyError: machine.usbPolicyError ?? null,
-          ticketCount,
-        }
-      })
-    )
-  },
-})
-
-export async function getByIdHandler(
-  ctx: QueryCtx,
-  args: { id: Id<"machines">; includeMetadata?: boolean }
-) {
-  const includeMetadata = Boolean(args.includeMetadata)
-  const now = Date.now()
-
-  const machine = await ctx.db.get(args.id)
-  if (!machine) return null
-
-  const companyFromId = machine.companyId ? await ctx.db.get(machine.companyId) : null
-  const machineSlug = machine.companySlug ?? null
-  let companyFromSlug: typeof companyFromId | null = null
-  if (!companyFromId && machineSlug) {
-    companyFromSlug = await ctx.db
-      .query("companies")
-      .withIndex("by_tenant_slug", (q) => q.eq("tenantId", machine.tenantId).eq("slug", machineSlug))
-      .unique()
-  }
-  const resolvedCompany = companyFromId ?? companyFromSlug
-
-  const activeToken = await findActiveMachineToken(ctx, machine._id, now)
-  // Busca heartbeat da tabela separada (fonte de verdade), fallback para legado
-  const lastHeartbeatAt = await getMachineLastHeartbeat(ctx, machine._id, machine.lastHeartbeatAt)
-
-  const offlineThresholdMs = getOfflineThresholdMs()
-  const staleThresholdMs = getStaleThresholdMs(offlineThresholdMs)
-  const manualStatus = (machine.status ?? "").toLowerCase()
-  let derivedStatus: string
-  if (machine.isActive === false) {
-    derivedStatus = "deactivated"
-  } else if (["maintenance", "blocked"].includes(manualStatus)) {
-    derivedStatus = manualStatus
-  } else if (lastHeartbeatAt) {
-    const age = now - lastHeartbeatAt
-    if (age <= offlineThresholdMs) {
-      derivedStatus = "online"
-    } else if (age <= staleThresholdMs) {
-      derivedStatus = "offline"
-    } else {
-      derivedStatus = "stale"
-    }
-  } else {
-    derivedStatus = machine.status ?? "unknown"
-  }
-
-  const meta = includeMetadata ? (machine.metadata ?? null) : null
-  let metrics: Record<string, unknown> | null = null
-  let inventory: Record<string, unknown> | null = null
-  let postureAlerts: Array<Record<string, unknown>> | null = null
-  let lastPostureAt: number | null = null
-  if (meta && typeof meta === "object") {
-    const metaRecord = meta as Record<string, unknown>
-    if (metaRecord.metrics && typeof metaRecord.metrics === "object") {
-      metrics = metaRecord.metrics as Record<string, unknown>
-    }
-    if (metaRecord.inventory && typeof metaRecord.inventory === "object") {
-      inventory = metaRecord.inventory as Record<string, unknown>
-    }
-    if (Array.isArray(metaRecord.postureAlerts)) {
-      postureAlerts = metaRecord.postureAlerts as Array<Record<string, unknown>>
-    }
-    if (typeof metaRecord.lastPostureAt === "number") {
-      lastPostureAt = metaRecord.lastPostureAt as number
-    }
-  }
-
-  const linkedUserIds = machine.linkedUserIds ?? []
-  const linkedUsers = await Promise.all(
-    linkedUserIds.map(async (id) => {
-      const u = await ctx.db.get(id)
-      if (!u) return null
-      return { id: u._id, email: u.email, name: u.name }
-    })
-  ).then((arr) => arr.filter(Boolean) as Array<{ id: string; email: string; name: string }>)
-
-  return {
-    id: machine._id,
-    tenantId: machine.tenantId,
-    hostname: machine.hostname,
-    displayName: machine.displayName ?? null,
-    deviceType: machine.deviceType ?? "desktop",
-    devicePlatform: machine.devicePlatform ?? null,
-    deviceProfile: machine.deviceProfile ?? null,
-    managementMode: machine.managementMode ?? "agent",
-    companyId: machine.companyId ?? null,
-    companySlug: machine.companySlug ?? resolvedCompany?.slug ?? null,
-    companyName: resolvedCompany?.name ?? null,
-    osName: machine.osName,
-    osVersion: machine.osVersion ?? null,
-    architecture: machine.architecture ?? null,
-    macAddresses: machine.macAddresses,
-    serialNumbers: machine.serialNumbers,
-    authUserId: machine.authUserId ?? null,
-    authEmail: machine.authEmail ?? null,
-    persona: machine.persona ?? null,
-    assignedUserId: machine.assignedUserId ?? null,
-    assignedUserEmail: machine.assignedUserEmail ?? null,
-    assignedUserName: machine.assignedUserName ?? null,
-    assignedUserRole: machine.assignedUserRole ?? null,
-    linkedUsers,
-    status: derivedStatus,
-    isActive: machine.isActive ?? true,
-    lastHeartbeatAt: lastHeartbeatAt,
-    heartbeatAgeMs: lastHeartbeatAt ? now - lastHeartbeatAt : null,
-    registeredBy: machine.registeredBy ?? null,
-    createdAt: machine.createdAt,
-    updatedAt: machine.updatedAt,
-    token: activeToken
-      ? {
-          expiresAt: activeToken.expiresAt,
-          lastUsedAt: activeToken.lastUsedAt ?? null,
-          usageCount: activeToken.usageCount ?? 0,
-        }
-      : null,
-    metrics,
-    inventory,
-    postureAlerts,
-    lastPostureAt,
-    remoteAccess: machine.remoteAccess ?? null,
-    customFields: machine.customFields ?? [],
-    usbPolicy: machine.usbPolicy ?? null,
-    usbPolicyStatus: machine.usbPolicyStatus ?? null,
-    usbPolicyError: machine.usbPolicyError ?? null,
-  }
-}
-
-export const getById = query({
-  args: {
-    id: v.id("machines"),
-    includeMetadata: v.optional(v.boolean()),
-  },
-  handler: getByIdHandler,
-})
-
-export const listAlerts = query({
-  args: {
-    machineId: v.optional(v.id("machines")),
-    deviceId: v.optional(v.id("machines")),
-    limit: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const machineId = args.machineId ?? args.deviceId
-    if (!machineId) {
-      throw new ConvexError("Identificador do dispositivo não informado")
-    }
-    const limit = Math.max(1, Math.min(args.limit ?? 50, 200))
-    const alerts = await ctx.db
-      .query("machineAlerts")
-      .withIndex("by_machine_created", (q) => q.eq("machineId", machineId))
-      .order("desc")
-      .take(limit)
-
-    return alerts.map((alert) => ({
-      id: alert._id,
-      machineId: alert.machineId,
-      tenantId: alert.tenantId,
-      companyId: alert.companyId ?? null,
-      kind: alert.kind,
-      message: alert.message,
-      severity: alert.severity,
-      createdAt: alert.createdAt,
-    }))
-  },
-})
-
-export const listOpenTickets = query({
-  args: {
-    machineId: v.optional(v.id("machines")),
-    deviceId: v.optional(v.id("machines")),
-    limit: v.optional(v.number()),
-  },
-  handler: async (ctx, { machineId: providedMachineId, deviceId, limit }) => {
-    const machineId = providedMachineId ?? deviceId
-    if (!machineId) {
-      throw new ConvexError("Identificador do dispositivo não informado")
-    }
-    const machine = await ctx.db.get(machineId)
-    if (!machine) {
-      return { totalOpen: 0, hasMore: false, tickets: [] }
-    }
-    const takeLimit = Math.max(1, Math.min(limit ?? 10, 50))
-    const candidates = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_machine", (q) => q.eq("tenantId", machine.tenantId).eq("machineId", machineId))
-      .order("desc")
-      .take(200)
-
-    const openTickets = candidates
-      .filter((ticket) => normalizeStatus(ticket.status) !== "RESOLVED")
-      .sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0))
-    const totalOpen = openTickets.length
-    const limited = openTickets.slice(0, takeLimit)
-
-    return {
-      totalOpen,
-      hasMore: totalOpen > takeLimit,
-      tickets: limited.map((ticket) => ({
-        id: ticket._id,
-        reference: ticket.reference,
-        subject: ticket.subject,
-        status: normalizeStatus(ticket.status),
-        priority: ticket.priority ?? "MEDIUM",
-        updatedAt: ticket.updatedAt,
-        createdAt: ticket.createdAt,
-        assignee: ticket.assigneeSnapshot
-          ? {
-              name: (ticket.assigneeSnapshot as { name?: string })?.name ?? null,
-              email: (ticket.assigneeSnapshot as { email?: string })?.email ?? null,
-            }
-          : null,
-        machine: {
-          id: String(ticket.machineId ?? machineId),
-          hostname:
-            ((ticket.machineSnapshot as { hostname?: string } | undefined)?.hostname ?? machine.hostname ?? null),
-        },
-      })),
-    }
-  },
-})
-
-type MachineTicketsHistoryFilter = {
-  statusFilter: "all" | "open" | "resolved"
-  priorityFilter: string | null
-  requesterEmail: string | null
-  from: number | null
-  to: number | null
-}
-
-type ListTicketsHistoryArgs = {
-  machineId: Id<"machines">
-  status?: "all" | "open" | "resolved"
-  priority?: string
-  requesterEmail?: string
-  search?: string
-  from?: number
-  to?: number
-  paginationOpts: Infer<typeof paginationOptsValidator>
-}
-
-type GetTicketsHistoryStatsArgs = {
-  machineId: Id<"machines">
-  status?: "all" | "open" | "resolved"
-  priority?: string
-  requesterEmail?: string
-  search?: string
-  from?: number
-  to?: number
-}
-
-function createMachineTicketsQuery(
-  ctx: QueryCtx,
-  machine: Doc<"machines">,
-  machineId: Id<"machines">,
-  filters: MachineTicketsHistoryFilter
-) {
-  let working = ctx.db
-    .query("tickets")
-    .withIndex("by_tenant_machine", (q) => q.eq("tenantId", machine.tenantId).eq("machineId", machineId))
-    .order("desc")
-
-  if (filters.statusFilter === "open") {
-    working = working.filter((q) =>
-      q.or(
-        q.eq(q.field("status"), "PENDING"),
-        q.eq(q.field("status"), "AWAITING_ATTENDANCE"),
-        q.eq(q.field("status"), "PAUSED")
-      )
-    )
-  } else if (filters.statusFilter === "resolved") {
-    working = working.filter((q) => q.eq(q.field("status"), "RESOLVED"))
-  }
-
-  if (filters.priorityFilter) {
-    working = working.filter((q) => q.eq(q.field("priority"), filters.priorityFilter))
-  }
-
-  if (typeof filters.from === "number") {
-    working = working.filter((q) => q.gte(q.field("updatedAt"), filters.from!))
-  }
-
-  if (typeof filters.to === "number") {
-    working = working.filter((q) => q.lte(q.field("updatedAt"), filters.to!))
-  }
-
-  return working
-}
-
-function matchesRequesterEmail(ticket: Doc<"tickets">, requesterEmail: string | null): boolean {
-  if (!requesterEmail) return true
-  const requesterSnapshot = ticket.requesterSnapshot as { name?: string; email?: string } | undefined
-  if (!requesterSnapshot?.email) return false
-  return requesterSnapshot.email.toLowerCase() === requesterEmail.toLowerCase()
-}
-
-function matchesTicketSearch(ticket: Doc<"tickets">, searchTerm: string): boolean {
-  const normalized = searchTerm.trim().toLowerCase()
-  if (!normalized) return true
-
-  const subject = ticket.subject.toLowerCase()
-  if (subject.includes(normalized)) return true
-
-  const summary = typeof ticket.summary === "string" ? ticket.summary.toLowerCase() : ""
-  if (summary.includes(normalized)) return true
-
-  const reference = `#${ticket.reference}`.toLowerCase()
-  if (reference.includes(normalized)) return true
-
-  const requesterSnapshot = ticket.requesterSnapshot as { name?: string; email?: string } | undefined
-  if (requesterSnapshot) {
-    if (requesterSnapshot.name?.toLowerCase().includes(normalized)) return true
-    if (requesterSnapshot.email?.toLowerCase().includes(normalized)) return true
-  }
-
-  const assigneeSnapshot = ticket.assigneeSnapshot as { name?: string; email?: string } | undefined
-  if (assigneeSnapshot) {
-    if (assigneeSnapshot.name?.toLowerCase().includes(normalized)) return true
-    if (assigneeSnapshot.email?.toLowerCase().includes(normalized)) return true
-  }
-
-  return false
-}
-
-export async function listTicketsHistoryHandler(ctx: QueryCtx, args: ListTicketsHistoryArgs) {
-  const machine = await ctx.db.get(args.machineId)
-  if (!machine) {
-    return {
-      page: [],
-      isDone: true,
-      continueCursor: args.paginationOpts.cursor ?? "",
-    }
-  }
-
-  const normalizedStatusFilter = args.status ?? "all"
-  const normalizedPriorityFilter = args.priority ? args.priority.toUpperCase() : null
-  const normalizedRequesterEmail = args.requesterEmail?.trim().toLowerCase() ?? null
-  const searchTerm = args.search?.trim().toLowerCase() ?? null
-  const from = typeof args.from === "number" ? args.from : null
-  const to = typeof args.to === "number" ? args.to : null
-  const filters: MachineTicketsHistoryFilter = {
-    statusFilter: normalizedStatusFilter,
-    priorityFilter: normalizedPriorityFilter,
-    requesterEmail: normalizedRequesterEmail,
-    from,
-    to,
-  }
-
-  const pageResult = await createMachineTicketsQuery(ctx, machine, args.machineId, filters).paginate(args.paginationOpts)
-
-  let page = pageResult.page
-  if (normalizedRequesterEmail) {
-    page = page.filter((ticket) => matchesRequesterEmail(ticket, normalizedRequesterEmail))
-  }
-  if (searchTerm) {
-    page = page.filter((ticket) => matchesTicketSearch(ticket, searchTerm))
-  }
-  const queueCache = new Map<string, Doc<"queues"> | null>()
-  const items = await Promise.all(
-    page.map(async (ticket) => {
-      let queueName: string | null = null
-      if (ticket.queueId) {
-        const key = String(ticket.queueId)
-        if (!queueCache.has(key)) {
-          queueCache.set(key, (await ctx.db.get(ticket.queueId)) as Doc<"queues"> | null)
-        }
-        queueName = queueCache.get(key)?.name ?? null
-      }
-      const requesterSnapshot = ticket.requesterSnapshot as { name?: string; email?: string } | undefined
-      const assigneeSnapshot = ticket.assigneeSnapshot as { name?: string; email?: string } | undefined
-      return {
-        id: ticket._id,
-        reference: ticket.reference,
-        subject: ticket.subject,
-        status: normalizeStatus(ticket.status),
-        priority: (ticket.priority ?? "MEDIUM").toString().toUpperCase(),
-        updatedAt: ticket.updatedAt ?? ticket.createdAt ?? 0,
-        createdAt: ticket.createdAt ?? 0,
-        queue: queueName,
-        requester: requesterSnapshot
-          ? {
-              name: requesterSnapshot.name ?? null,
-              email: requesterSnapshot.email ?? null,
-            }
-          : null,
-        assignee: assigneeSnapshot
-          ? {
-              name: assigneeSnapshot.name ?? null,
-              email: assigneeSnapshot.email ?? null,
-            }
-          : null,
-      }
-    })
-  )
-
-  return {
-    page: items,
-    isDone: pageResult.isDone,
-    continueCursor: pageResult.continueCursor,
-    splitCursor: pageResult.splitCursor ?? undefined,
-    pageStatus: pageResult.pageStatus ?? undefined,
-  }
-}
-
-export const listTicketsHistory = query({
-  args: {
-    machineId: v.id("machines"),
-    status: v.optional(v.union(v.literal("all"), v.literal("open"), v.literal("resolved"))),
-    priority: v.optional(v.string()),
-    requesterEmail: v.optional(v.string()),
-    search: v.optional(v.string()),
-    from: v.optional(v.number()),
-    to: v.optional(v.number()),
-    paginationOpts: paginationOptsValidator,
-  },
-  handler: listTicketsHistoryHandler,
-})
-
-export async function getTicketsHistoryStatsHandler(
-  ctx: QueryCtx,
-  args: GetTicketsHistoryStatsArgs
-) {
-  const machine = await ctx.db.get(args.machineId)
-  if (!machine) {
-    return { total: 0, openCount: 0, resolvedCount: 0 }
-  }
-
-  const normalizedStatusFilter = args.status ?? "all"
-  const normalizedPriorityFilter = args.priority ? args.priority.toUpperCase() : null
-  const normalizedRequesterEmail = args.requesterEmail?.trim().toLowerCase() ?? null
-  const searchTerm = args.search?.trim().toLowerCase() ?? ""
-  const from = typeof args.from === "number" ? args.from : null
-  const to = typeof args.to === "number" ? args.to : null
-  const filters: MachineTicketsHistoryFilter = {
-    statusFilter: normalizedStatusFilter,
-    priorityFilter: normalizedPriorityFilter,
-    requesterEmail: normalizedRequesterEmail,
-    from,
-    to,
-  }
-
-  let cursor: string | null = null
-  let total = 0
-  let openCount = 0
-  let done = false
-
-  while (!done) {
-    const pageResult = await createMachineTicketsQuery(ctx, machine, args.machineId, filters).paginate({
-      numItems: MACHINE_TICKETS_STATS_PAGE_SIZE,
-      cursor,
-    })
-    let page = pageResult.page
-    if (normalizedRequesterEmail) {
-      page = page.filter((ticket) => matchesRequesterEmail(ticket, normalizedRequesterEmail))
-    }
-    if (searchTerm) {
-      page = page.filter((ticket) => matchesTicketSearch(ticket, searchTerm))
-    }
-    total += page.length
-    for (const ticket of page) {
-      if (OPEN_TICKET_STATUSES.has(normalizeStatus(ticket.status))) {
-        openCount += 1
-      }
-    }
-    done = pageResult.isDone
-    cursor = pageResult.continueCursor ?? null
-    if (!cursor) {
-      done = true
-    }
-  }
-
-  return {
-    total,
-    openCount,
-    resolvedCount: total - openCount,
-  }
-}
-
-export const getTicketsHistoryStats = query({
-  args: {
-    machineId: v.id("machines"),
-    status: v.optional(v.union(v.literal("all"), v.literal("open"), v.literal("resolved"))),
-    priority: v.optional(v.string()),
-    requesterEmail: v.optional(v.string()),
-    search: v.optional(v.string()),
-    from: v.optional(v.number()),
-    to: v.optional(v.number()),
-  },
-  handler: getTicketsHistoryStatsHandler,
-})
-
-// Lista os solicitantes unicos que abriram tickets nesta maquina
-export const listMachineRequesters = query({
-  args: {
-    machineId: v.id("machines"),
-  },
-  handler: async (ctx, args) => {
-    const machine = await ctx.db.get(args.machineId)
-    if (!machine) {
-      return []
-    }
-
-    const tickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_machine", (q) => q.eq("tenantId", machine.tenantId).eq("machineId", args.machineId))
-      .take(200)
-
-    const requestersMap = new Map<string, { email: string; name: string | null }>()
-    for (const ticket of tickets) {
-      const snapshot = ticket.requesterSnapshot as { name?: string; email?: string } | undefined
-      if (snapshot?.email) {
-        const emailLower = snapshot.email.toLowerCase()
-        if (!requestersMap.has(emailLower)) {
-          requestersMap.set(emailLower, {
-            email: snapshot.email,
-            name: snapshot.name ?? null,
-          })
-        }
-      }
-    }
-
-    return Array.from(requestersMap.values()).sort((a, b) => {
-      const nameA = a.name ?? a.email
-      const nameB = b.name ?? b.email
-      return nameA.localeCompare(nameB)
-    })
-  },
-})
-
-export async function updatePersonaHandler(
-  ctx: MutationCtx,
-  args: {
-    machineId: Id<"machines">
-    persona?: string | null
-    assignedUserId?: Id<"users">
-    assignedUserEmail?: string | null
-    assignedUserName?: string | null
-    assignedUserRole?: string | null
-  }
-) {
-  const machine = await ctx.db.get(args.machineId)
-  if (!machine) {
-    throw new ConvexError("Dispositivo não encontrada")
-  }
-
-  let nextPersona = machine.persona ?? undefined
-  const personaProvided = args.persona !== undefined
-  if (args.persona !== undefined) {
-    const trimmed = (args.persona ?? "").trim().toLowerCase()
-    if (!trimmed) {
-      nextPersona = undefined
-    } else if (!ALLOWED_MACHINE_PERSONAS.has(trimmed)) {
-      throw new ConvexError("Perfil inválido para a dispositivo")
-    } else {
-      nextPersona = trimmed
-    }
-  }
-
-  let nextAssignedUserId = machine.assignedUserId ?? undefined
-  if (args.assignedUserId !== undefined) {
-    nextAssignedUserId = args.assignedUserId
-  }
-
-  let nextAssignedEmail = machine.assignedUserEmail ?? undefined
-  if (args.assignedUserEmail !== undefined) {
-    const trimmedEmail = (args.assignedUserEmail ?? "").trim().toLowerCase()
-    nextAssignedEmail = trimmedEmail || undefined
-  }
-
-  let nextAssignedName = machine.assignedUserName ?? undefined
-  if (args.assignedUserName !== undefined) {
-    const trimmedName = (args.assignedUserName ?? "").trim()
-    nextAssignedName = trimmedName || undefined
-  }
-
-  let nextAssignedRole = machine.assignedUserRole ?? undefined
-  if (args.assignedUserRole !== undefined) {
-    const trimmedRole = (args.assignedUserRole ?? "").trim().toUpperCase()
-    nextAssignedRole = trimmedRole || undefined
-  }
-
-  if (personaProvided && !nextPersona) {
-    nextAssignedUserId = undefined
-    nextAssignedEmail = undefined
-    nextAssignedName = undefined
-    nextAssignedRole = undefined
-  }
-
-  if (nextPersona && !nextAssignedUserId) {
-    throw new ConvexError("Associe um usuário ao definir a persona da dispositivo")
-  }
-
-  if (nextPersona && nextAssignedUserId) {
-    const assignedUser = await ctx.db.get(nextAssignedUserId)
-    if (!assignedUser) {
-      throw new ConvexError("Usuário vinculado não encontrado")
-    }
-    if (assignedUser.tenantId !== machine.tenantId) {
-      throw new ConvexError("Usuário vinculado pertence a outro tenant")
-    }
-  }
-
-  let nextMetadata = machine.metadata
-  if (nextPersona) {
-    const collaboratorMeta = {
-      email: nextAssignedEmail ?? null,
-      name: nextAssignedName ?? null,
-      role: nextPersona,
-    }
-    nextMetadata = mergeMetadata(machine.metadata, { collaborator: collaboratorMeta })
-  }
-
-  const patch: Record<string, unknown> = {
-    persona: nextPersona,
-    assignedUserId: nextPersona ? nextAssignedUserId : undefined,
-    assignedUserEmail: nextPersona ? nextAssignedEmail : undefined,
-    assignedUserName: nextPersona ? nextAssignedName : undefined,
-    assignedUserRole: nextPersona ? nextAssignedRole : undefined,
-    updatedAt: Date.now(),
-  }
-  if (nextMetadata !== machine.metadata) {
-    patch.metadata = nextMetadata
-  }
-
-  if (personaProvided) {
-    patch.persona = nextPersona
-  }
-
-  if (nextPersona) {
-    patch.assignedUserId = nextAssignedUserId
-    patch.assignedUserEmail = nextAssignedEmail
-    patch.assignedUserName = nextAssignedName
-    patch.assignedUserRole = nextAssignedRole
-  } else if (personaProvided) {
-    patch.assignedUserId = undefined
-    patch.assignedUserEmail = undefined
-    patch.assignedUserName = undefined
-    patch.assignedUserRole = undefined
-  }
-
-  await ctx.db.patch(machine._id, patch)
-  return { ok: true, persona: nextPersona ?? null }
-}
-
-export const saveDeviceCustomFields = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    machineId: v.id("machines"),
-    fields: v.array(
-      v.object({
-        fieldId: v.id("deviceFields"),
-        value: v.any(),
-      })
-    ),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    const machine = await ctx.db.get(args.machineId)
-    if (!machine || machine.tenantId !== args.tenantId) {
-      throw new ConvexError("Dispositivo não encontrado")
-    }
-
-    const companyId = machine.companyId ?? null
-    const deviceType = (machine.deviceType ?? "desktop").toLowerCase()
-
-    const entries = await Promise.all(
-      args.fields.map(async ({ fieldId, value }) => {
-        const definition = await ctx.db.get(fieldId)
-        if (!definition || definition.tenantId !== args.tenantId) {
-          return null
-        }
-        if (companyId && definition.companyId && definition.companyId !== companyId) {
-          return null
-        }
-        if (!companyId && definition.companyId) {
-          return null
-        }
-        const scope = (definition.scope ?? "all").toLowerCase()
-        if (scope !== "all" && scope !== deviceType) {
-          return null
-        }
-        const displayValue =
-          value === null || value === undefined
-            ? null
-            : formatDeviceCustomFieldDisplay(definition.type, value, definition.options ?? undefined)
-        return {
-          fieldId: definition._id,
-          fieldKey: definition.key,
-          label: definition.label,
-          type: definition.type,
-          value: value ?? null,
-          displayValue: displayValue ?? undefined,
-        }
-      })
-    )
-
-    const customFields = entries.filter(Boolean) as Array<{
-      fieldId: Id<"deviceFields">
-      fieldKey: string
-      label: string
-      type: string
-      value: unknown
-      displayValue?: string
-    }>
-
-    await ctx.db.patch(args.machineId, {
-      customFields,
-      updatedAt: Date.now(),
-    })
-  },
-})
-
-export const saveDeviceProfile = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    machineId: v.optional(v.id("machines")),
-    companyId: v.optional(v.id("companies")),
-    companySlug: v.optional(v.string()),
-    displayName: v.string(),
-    hostname: v.optional(v.string()),
-    deviceType: v.string(),
-    devicePlatform: v.optional(v.string()),
-    osName: v.optional(v.string()),
-    osVersion: v.optional(v.string()),
-    macAddresses: v.optional(v.array(v.string())),
-    serialNumbers: v.optional(v.array(v.string())),
-    profile: v.optional(v.any()),
-    status: v.optional(v.string()),
-    isActive: v.optional(v.boolean()),
-  },
-  handler: async (ctx, args) => {
-    await requireAdmin(ctx, args.actorId, args.tenantId)
-    await ensureMobileDeviceFields(ctx, args.tenantId)
-    const displayName = args.displayName.trim()
-    if (!displayName) {
-      throw new ConvexError("Informe o nome do dispositivo")
-    }
-    const hostname = (args.hostname ?? displayName).trim()
-    if (!hostname) {
-      throw new ConvexError("Informe o identificador do dispositivo")
-    }
-
-    const normalizedType = (() => {
-      const candidate = args.deviceType.trim().toLowerCase()
-      if (["desktop", "mobile", "tablet"].includes(candidate)) return candidate
-      return "desktop"
-    })()
-    const normalizedPlatform = args.devicePlatform?.trim() || args.osName?.trim() || null
-    const normalizedStatus = (args.status ?? "unknown").trim() || "unknown"
-    const normalizedSlug = args.companySlug?.trim() || undefined
-    const osNameInput = args.osName === undefined ? undefined : args.osName.trim()
-    const osVersionInput = args.osVersion === undefined ? undefined : args.osVersion.trim()
-    const now = Date.now()
-
-    if (args.machineId) {
-      const machine = await ctx.db.get(args.machineId)
-      if (!machine || machine.tenantId !== args.tenantId) {
-        throw new ConvexError("Dispositivo não encontrado para atualização")
-      }
-      if (machine.managementMode && machine.managementMode !== "manual") {
-        throw new ConvexError("Somente dispositivos manuais podem ser editados por esta ação")
-      }
-
-      const normalizedIdentifiers = normalizeOptionalIdentifiers(args.macAddresses, args.serialNumbers)
-      const macAddresses =
-        args.macAddresses === undefined ? machine.macAddresses : normalizedIdentifiers.macs
-      const serialNumbers =
-        args.serialNumbers === undefined ? machine.serialNumbers : normalizedIdentifiers.serials
-      const deviceProfilePatch = args.profile === undefined ? undefined : args.profile ?? null
-
-      const osNameValue = osNameInput === undefined ? machine.osName : osNameInput || machine.osName
-      const osVersionValue =
-        osVersionInput === undefined ? machine.osVersion ?? undefined : osVersionInput || undefined
-
-      await ctx.db.patch(args.machineId, {
-        companyId: args.companyId ?? machine.companyId ?? undefined,
-        companySlug: normalizedSlug ?? machine.companySlug ?? undefined,
-        hostname,
-        displayName,
-        osName: osNameValue,
-        osVersion: osVersionValue,
-        macAddresses,
-        serialNumbers,
-        deviceType: normalizedType,
-        devicePlatform: normalizedPlatform ?? machine.devicePlatform ?? undefined,
-        deviceProfile: deviceProfilePatch,
-        managementMode: "manual",
-        status: normalizedStatus,
-        isActive: args.isActive ?? machine.isActive ?? true,
-        updatedAt: now,
-      })
-
-      return { machineId: args.machineId }
-    }
-
-    const normalizedIdentifiers = normalizeOptionalIdentifiers(args.macAddresses, args.serialNumbers)
-    const fingerprint = generateManualFingerprint(args.tenantId, displayName)
-    const deviceProfile = args.profile ?? undefined
-    const osNameValue = osNameInput || normalizedPlatform || "Desconhecido"
-    const osVersionValue = osVersionInput || undefined
-
-    const machineId = await ctx.db.insert("machines", {
-      tenantId: args.tenantId,
-      companyId: args.companyId ?? undefined,
-      companySlug: normalizedSlug ?? undefined,
-      hostname,
-      displayName,
-      osName: osNameValue,
-      osVersion: osVersionValue,
-      macAddresses: normalizedIdentifiers.macs,
-      serialNumbers: normalizedIdentifiers.serials,
-      fingerprint,
-      metadata: undefined,
-      deviceType: normalizedType,
-      devicePlatform: normalizedPlatform ?? undefined,
-      deviceProfile,
-      managementMode: "manual",
-      status: normalizedStatus,
-      isActive: args.isActive ?? true,
-      createdAt: now,
-      updatedAt: now,
-      registeredBy: "manual",
-      persona: undefined,
-      assignedUserId: undefined,
-      assignedUserEmail: undefined,
-      assignedUserName: undefined,
-      assignedUserRole: undefined,
-    })
-
-    return { machineId }
-  },
-})
-
-export const updatePersona = mutation({
-  args: {
-    machineId: v.id("machines"),
-    persona: v.optional(v.string()),
-    assignedUserId: v.optional(v.id("users")),
-    assignedUserEmail: v.optional(v.string()),
-    assignedUserName: v.optional(v.string()),
-    assignedUserRole: v.optional(v.string()),
-  },
-  handler: updatePersonaHandler,
-})
-
-export const getContext = query({
-  args: {
-    machineId: v.id("machines"),
-  },
-  handler: async (ctx, args) => {
-    const machine = await ctx.db.get(args.machineId)
-    if (!machine) {
-      throw new ConvexError("Dispositivo não encontrada")
-    }
-
-    const linkedUserIds = machine.linkedUserIds ?? []
-    const linkedUsers = await Promise.all(
-      linkedUserIds.map(async (id) => {
-        const u = await ctx.db.get(id)
-        if (!u) return null
-        return { id: u._id, email: u.email, name: u.name }
-      })
-    ).then((arr) => arr.filter(Boolean) as Array<{ id: string; email: string; name: string }>)
-
-    return {
-      id: machine._id,
-      tenantId: machine.tenantId,
-      companyId: machine.companyId ?? null,
-      companySlug: machine.companySlug ?? null,
-      persona: machine.persona ?? null,
-      assignedUserId: machine.assignedUserId ?? null,
-      assignedUserEmail: machine.assignedUserEmail ?? null,
-      assignedUserName: machine.assignedUserName ?? null,
-      assignedUserRole: machine.assignedUserRole ?? null,
-      metadata: machine.metadata ?? null,
-      authEmail: machine.authEmail ?? null,
-      isActive: machine.isActive ?? true,
-      linkedUsers,
-    }
-  },
-})
-
-export const findByAuthEmail = query({
-  args: {
-    authEmail: v.string(),
-  },
-  handler: async (ctx, args) => {
-    const normalizedEmail = args.authEmail.trim().toLowerCase()
-
-    const machine = await ctx.db
-      .query("machines")
-      .withIndex("by_auth_email", (q) => q.eq("authEmail", normalizedEmail))
-      .first()
-
-    if (!machine) {
-      return null
-    }
-
-    return {
-      id: machine._id,
-    }
-  },
-})
-
-export const linkAuthAccount = mutation({
-  args: {
-    machineId: v.id("machines"),
-    authUserId: v.string(),
-    authEmail: v.string(),
-  },
-  handler: async (ctx, args) => {
-    const machine = await ctx.db.get(args.machineId)
-    if (!machine) {
-      throw new ConvexError("Dispositivo não encontrada")
-    }
-
-    await ctx.db.patch(machine._id, {
-      authUserId: args.authUserId,
-      authEmail: args.authEmail,
-      updatedAt: Date.now(),
-    })
-
-    return { ok: true }
-  },
-})
-
-export const linkUser = mutation({
-  args: {
-    machineId: v.id("machines"),
-    email: v.string(),
-  },
-  handler: async (ctx, { machineId, email }) => {
-    const machine = await ctx.db.get(machineId)
-    if (!machine) throw new ConvexError("Dispositivo não encontrada")
-    const tenantId = machine.tenantId
-    const normalized = email.trim().toLowerCase()
-
-    const user = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", normalized))
-      .first()
-    if (!user) throw new ConvexError("Usuário não encontrado")
-    const role = (user.role ?? "").toUpperCase()
-    if (role === 'ADMIN' || role === 'AGENT') {
-      throw new ConvexError('Usuários administrativos não podem ser vinculados a dispositivos')
-    }
-
-    const current = new Set<Id<"users">>(machine.linkedUserIds ?? [])
-    current.add(user._id)
-    await ctx.db.patch(machine._id, { linkedUserIds: Array.from(current), updatedAt: Date.now() })
-    return { ok: true }
-  },
-})
-
-export const unlinkUser = mutation({
-  args: {
-    machineId: v.id("machines"),
-    userId: v.id("users"),
-  },
-  handler: async (ctx, { machineId, userId }) => {
-    const machine = await ctx.db.get(machineId)
-    if (!machine) throw new ConvexError("Dispositivo não encontrada")
-    const next = (machine.linkedUserIds ?? []).filter((id) => id !== userId)
-    await ctx.db.patch(machine._id, { linkedUserIds: next, updatedAt: Date.now() })
-    return { ok: true }
-  },
-})
-
-export const rename = mutation({
-  args: {
-    machineId: v.id("machines"),
-    actorId: v.id("users"),
-    hostname: v.string(),
-  },
-  handler: async (ctx, { machineId, actorId, hostname }) => {
-    // Reutiliza requireStaff através de tickets.ts helpers
-    const machine = await ctx.db.get(machineId)
-    if (!machine) {
-      throw new ConvexError("Dispositivo não encontrada")
-    }
-    // Verifica permissão no tenant da dispositivo
-    const viewer = await ctx.db.get(actorId)
-    if (!viewer || viewer.tenantId !== machine.tenantId) {
-      throw new ConvexError("Acesso negado ao tenant da dispositivo")
-    }
-    const normalizedRole = (viewer.role ?? "AGENT").toUpperCase()
-    const STAFF = new Set(["ADMIN", "MANAGER", "AGENT"])
-    if (!STAFF.has(normalizedRole)) {
-      throw new ConvexError("Apenas equipe interna pode renomear dispositivos")
-    }
-
-    const nextName = hostname.trim()
-    if (nextName.length < 2) {
-      throw new ConvexError("Informe um nome válido para a dispositivo")
-    }
-
-    await ctx.db.patch(machineId, {
-      hostname: nextName,
-      displayName: nextName,
-      updatedAt: Date.now(),
-    })
-    return { ok: true }
-  },
-})
-
-export const toggleActive = mutation({
-  args: {
-    machineId: v.id("machines"),
-    actorId: v.id("users"),
-    active: v.boolean(),
-  },
-  handler: async (ctx, { machineId, actorId, active }) => {
-    const machine = await ctx.db.get(machineId)
-    if (!machine) {
-      throw new ConvexError("Dispositivo não encontrada")
-    }
-
-    const actor = await ctx.db.get(actorId)
-    if (!actor || actor.tenantId !== machine.tenantId) {
-      throw new ConvexError("Acesso negado ao tenant da dispositivo")
-    }
-    const normalizedRole = (actor.role ?? "AGENT").toUpperCase()
-    const STAFF = new Set(["ADMIN", "MANAGER", "AGENT"])
-    if (!STAFF.has(normalizedRole)) {
-      throw new ConvexError("Apenas equipe interna pode atualizar o status da dispositivo")
-    }
-
-    await ctx.db.patch(machineId, {
-      isActive: active,
-      updatedAt: Date.now(),
-    })
-
-    return { ok: true }
-  },
-})
-
-export const resetAgent = mutation({
-  args: {
-    machineId: v.id("machines"),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { machineId, actorId }) => {
-    const machine = await ctx.db.get(machineId)
-    if (!machine) {
-      throw new ConvexError("Dispositivo não encontrada")
-    }
-
-    const actor = await ctx.db.get(actorId)
-    if (!actor || actor.tenantId !== machine.tenantId) {
-      throw new ConvexError("Acesso negado ao tenant da dispositivo")
-    }
-    const normalizedRole = (actor.role ?? "AGENT").toUpperCase()
-    const STAFF = new Set(["ADMIN", "MANAGER", "AGENT"])
-    if (!STAFF.has(normalizedRole)) {
-      throw new ConvexError("Apenas equipe interna pode resetar o agente da dispositivo")
-    }
-
-    const tokens = await ctx.db
-      .query("machineTokens")
-      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-      .take(100)
-
-    const now = Date.now()
-    let revokedCount = 0
-    for (const token of tokens) {
-      if (!token.revoked) {
-        await ctx.db.patch(token._id, {
-          revoked: true,
-          revokedAt: now,
-          expiresAt: now,
-        })
-        revokedCount += 1
-      }
-    }
-
-    await ctx.db.patch(machineId, {
-      status: "unknown",
-      updatedAt: now,
-    })
-
-    return { machineId, revoked: revokedCount }
-  },
-})
-
-/**
- * Query para o desktop monitorar o estado da máquina em tempo real.
- * O desktop faz subscribe nessa query e reage imediatamente quando:
- * - isActive muda para false (desativação)
- * - hasValidToken muda para false (reset/revogação de tokens)
- */
-export const getMachineState = query({
-  args: {
-    machineId: v.id("machines"),
-  },
-  handler: async (ctx, { machineId }) => {
-    const machine = await ctx.db.get(machineId)
-    if (!machine) {
-      return { found: false, isActive: false, hasValidToken: false, status: "unknown" as const }
-    }
-
-    // Verifica se existe algum token válido (não revogado e não expirado)
-    const now = Date.now()
-    const tokens = await ctx.db
-      .query("machineTokens")
-      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-      .take(10)
-
-    const hasValidToken = tokens.some((token) => {
-      if (token.revoked) return false
-      if (token.expiresAt && token.expiresAt < now) return false
-      return true
-    })
-
-    return {
-      found: true,
-      isActive: machine.isActive ?? true,
-      hasValidToken,
-      status: machine.status ?? "unknown",
-    }
-  },
-})
-
-type RemoteAccessEntry = {
-  id: string
-  provider: string
-  identifier: string
-  url: string | null
-  username: string | null
-  password: string | null
-  notes: string | null
-  lastVerifiedAt: number | null
-  metadata: Record<string, unknown> | null
-}
-
-function createRemoteAccessId() {
-  return `ra_${Math.random().toString(36).slice(2, 8)}${Date.now().toString(36)}`
-}
-
-function coerceString(value: unknown): string | null {
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    return trimmed.length > 0 ? trimmed : null
-  }
-  return null
-}
-
-function coerceNumber(value: unknown): number | null {
-  if (typeof value === "number" && Number.isFinite(value)) {
-    return value
-  }
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    if (!trimmed) return null
-    const parsed = Number(trimmed)
-    return Number.isFinite(parsed) ? parsed : null
-  }
-  return null
-}
-
-function normalizeRemoteAccessEntry(raw: unknown): RemoteAccessEntry | null {
-  if (!raw) return null
-  if (typeof raw === "string") {
-    const trimmed = raw.trim()
-    if (!trimmed) return null
-    const isUrl = /^https?:\/\//i.test(trimmed)
-    return {
-      id: createRemoteAccessId(),
-      provider: "Remoto",
-      identifier: isUrl ? trimmed : trimmed,
-      url: isUrl ? trimmed : null,
-      username: null,
-      password: null,
-      notes: null,
-      lastVerifiedAt: null,
-      metadata: null,
-    }
-  }
-  if (typeof raw !== "object") return null
-  const record = raw as Record<string, unknown>
-  const provider =
-    coerceString(record.provider) ??
-    coerceString(record.tool) ??
-    coerceString(record.vendor) ??
-    coerceString(record.name) ??
-    "Remoto"
-  const identifier =
-    coerceString(record.identifier) ??
-    coerceString(record.code) ??
-    coerceString(record.id) ??
-    coerceString(record.accessId)
-  const url =
-    coerceString(record.url) ??
-    coerceString(record.link) ??
-    coerceString(record.remoteUrl) ??
-    coerceString(record.console) ??
-    coerceString(record.viewer) ??
-    null
-  const resolvedIdentifier = identifier ?? url ?? "Acesso remoto"
-  const notes = coerceString(record.notes) ?? coerceString(record.note) ?? coerceString(record.description) ?? coerceString(record.obs) ?? null
-  const username =
-    coerceString((record as Record<string, unknown>).username) ??
-    coerceString((record as Record<string, unknown>).user) ??
-    coerceString((record as Record<string, unknown>).login) ??
-    coerceString((record as Record<string, unknown>).email) ??
-    coerceString((record as Record<string, unknown>).account) ??
-    null
-  const password =
-    coerceString((record as Record<string, unknown>).password) ??
-    coerceString((record as Record<string, unknown>).pass) ??
-    coerceString((record as Record<string, unknown>).secret) ??
-    coerceString((record as Record<string, unknown>).pin) ??
-    null
-  const timestamp =
-    coerceNumber(record.lastVerifiedAt) ??
-    coerceNumber(record.verifiedAt) ??
-    coerceNumber(record.checkedAt) ??
-    coerceNumber(record.updatedAt) ??
-    null
-  const id = coerceString(record.id) ?? createRemoteAccessId()
-  const metadata =
-    record.metadata && typeof record.metadata === "object" && !Array.isArray(record.metadata)
-      ? (record.metadata as Record<string, unknown>)
-      : null
-  return {
-    id,
-    provider,
-    identifier: resolvedIdentifier,
-    url,
-    username,
-    password,
-    notes,
-    lastVerifiedAt: timestamp,
-    metadata,
-  }
-}
-
-function normalizeRemoteAccessList(raw: unknown): RemoteAccessEntry[] {
-  const source = Array.isArray(raw) ? raw : raw ? [raw] : []
-  const seen = new Set<string>()
-  const entries: RemoteAccessEntry[] = []
-  for (const item of source) {
-    const entry = normalizeRemoteAccessEntry(item)
-    if (!entry) continue
-    let nextId = entry.id
-    while (seen.has(nextId)) {
-      nextId = createRemoteAccessId()
-    }
-    seen.add(nextId)
-    entries.push(nextId === entry.id ? entry : { ...entry, id: nextId })
-  }
-  return entries
-}
-
-async function removeDuplicateRemoteAccessEntries(
-  ctx: MutationCtx,
-  tenantId: string,
-  currentMachineId: Id<"machines">,
-  provider: string,
-  identifier: string,
-  now: number
-) {
-  // Limita a 500 maquinas para evitar OOM
-  const machines = await ctx.db
-    .query("machines")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(500)
-
-  const providerLc = provider.toLowerCase()
-  const identifierLc = identifier.toLowerCase()
-
-  for (const device of machines) {
-    if (device._id === currentMachineId) continue
-    const entries = normalizeRemoteAccessList(device.remoteAccess)
-    const filtered = entries.filter(
-      (entry) =>
-        entry.provider.toLowerCase() !== providerLc || entry.identifier.toLowerCase() !== identifierLc
-    )
-    if (filtered.length === entries.length) continue
-    await ctx.db.patch(device._id, {
-      remoteAccess: filtered.length > 0 ? filtered : null,
-      updatedAt: now,
-    })
-  }
-}
-
-async function upsertRemoteAccessSnapshotFromHeartbeat(
-  ctx: MutationCtx,
-  machine: Doc<"machines">,
-  snapshot: unknown,
-  timestamp: number
-) {
-  const normalized = normalizeRemoteAccessEntry(snapshot)
-  if (!normalized) return
-  const provider = (normalized.provider ?? "Remote").trim()
-  const identifier = (normalized.identifier ?? "").trim()
-  if (!identifier) return
-
-  const existingEntries = normalizeRemoteAccessList(machine.remoteAccess)
-
-  // Busca primeiro por provider + identifier (atualização exata)
-  let idx = existingEntries.findIndex(
-    (entry) => entry.provider.toLowerCase() === provider.toLowerCase() && entry.identifier.toLowerCase() === identifier.toLowerCase()
-  )
-
-  // Se não encontrou, busca apenas por provider (substituição - ex: RustDesk ID mudou)
-  if (idx < 0) {
-    idx = existingEntries.findIndex(
-      (entry) => entry.provider.toLowerCase() === provider.toLowerCase()
-    )
-  }
-
-  const entryId = idx >= 0 ? existingEntries[idx].id : createRemoteAccessId()
-  const metadata = {
-    ...(normalized.metadata ?? {}),
-    snapshotSource: "heartbeat",
-    provider,
-    identifier,
-    machineId: machine._id,
-    hostname: machine.hostname,
-    lastVerifiedAt: timestamp,
-  }
-
-  const updatedEntry: RemoteAccessEntry = {
-    id: entryId,
-    provider,
-    identifier,
-    url: normalized.url ?? null,
-    username: normalized.username ?? null,
-    password: normalized.password ?? null,
-    notes: normalized.notes ?? null,
-    lastVerifiedAt: timestamp,
-    metadata,
-  }
-
-  const nextEntries =
-    idx >= 0
-      ? existingEntries.map((entry, index) => (index === idx ? updatedEntry : entry))
-      : [...existingEntries, updatedEntry]
-
-  await ctx.db.patch(machine._id, {
-    remoteAccess: nextEntries,
-    updatedAt: timestamp,
-  })
-}
-
-export const updateRemoteAccess = mutation({
-  args: {
-    machineId: v.id("machines"),
-    actorId: v.id("users"),
-    provider: v.optional(v.string()),
-    identifier: v.optional(v.string()),
-    url: v.optional(v.string()),
-    username: v.optional(v.string()),
-    password: v.optional(v.string()),
-    notes: v.optional(v.string()),
-    action: v.optional(v.string()),
-    entryId: v.optional(v.string()),
-    clear: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { machineId, actorId, provider, identifier, url, username, password, notes, action, entryId, clear }) => {
-    const machine = await ctx.db.get(machineId)
-    if (!machine) {
-      throw new ConvexError("Dispositivo não encontrada")
-    }
-
-    const actor = await ctx.db.get(actorId)
-    if (!actor || actor.tenantId !== machine.tenantId) {
-      throw new ConvexError("Acesso negado ao tenant da dispositivo")
-    }
-
-    const normalizedRole = (actor.role ?? "AGENT").toUpperCase()
-    if (normalizedRole !== "ADMIN" && normalizedRole !== "AGENT") {
-      throw new ConvexError("Somente administradores e agentes podem ajustar o acesso remoto.")
-    }
-
-    const actionMode = (() => {
-      if (clear) return "clear" as const
-      const normalized = (action ?? "").toLowerCase()
-      if (normalized === "clear") return "clear" as const
-      if (normalized === "delete" || normalized === "remove") return "delete" as const
-      return "upsert" as const
-    })()
-
-    const existingEntries = normalizeRemoteAccessList(machine.remoteAccess)
-
-    if (actionMode === "clear") {
-      await ctx.db.patch(machineId, { remoteAccess: null, updatedAt: Date.now() })
-      return { remoteAccess: null }
-    }
-
-    if (actionMode === "delete") {
-      const trimmedEntryId = coerceString(entryId)
-      const trimmedProvider = coerceString(provider)
-      const trimmedIdentifier = coerceString(identifier)
-      let target: RemoteAccessEntry | undefined
-      if (trimmedEntryId) {
-        target = existingEntries.find((entry) => entry.id === trimmedEntryId)
-      }
-      if (!target && trimmedProvider && trimmedIdentifier) {
-        target = existingEntries.find(
-          (entry) => entry.provider === trimmedProvider && entry.identifier === trimmedIdentifier
-        )
-      }
-      if (!target && trimmedIdentifier) {
-        target = existingEntries.find((entry) => entry.identifier === trimmedIdentifier)
-      }
-      if (!target && trimmedProvider) {
-        target = existingEntries.find((entry) => entry.provider === trimmedProvider)
-      }
-      if (!target) {
-        throw new ConvexError("Entrada de acesso remoto não encontrada.")
-      }
-      const nextEntries = existingEntries.filter((entry) => entry.id !== target!.id)
-      const nextValue = nextEntries.length > 0 ? nextEntries : null
-      await ctx.db.patch(machineId, { remoteAccess: nextValue, updatedAt: Date.now() })
-      return { remoteAccess: nextValue }
-    }
-
-    const trimmedProvider = (provider ?? "").trim()
-    const trimmedIdentifier = (identifier ?? "").trim()
-    if (!trimmedProvider || !trimmedIdentifier) {
-      throw new ConvexError("Informe provedor e identificador do acesso remoto.")
-    }
-
-    let normalizedUrl: string | null = null
-    if (url) {
-      const trimmedUrl = url.trim()
-      if (trimmedUrl) {
-        if (!/^https?:\/\//i.test(trimmedUrl)) {
-          throw new ConvexError("Informe uma URL válida iniciando com http:// ou https://.")
-        }
-        try {
-          new URL(trimmedUrl)
-        } catch {
-          throw new ConvexError("Informe uma URL válida para o acesso remoto.")
-        }
-        normalizedUrl = trimmedUrl
-      }
-    }
-
-    const cleanedNotes = notes?.trim() ? notes.trim() : null
-    const cleanedUsername = username?.trim() ? username.trim() : null
-    const cleanedPassword = password?.trim() ? password.trim() : null
-    const lastVerifiedAt = Date.now()
-    const targetEntryId =
-      coerceString(entryId) ??
-      existingEntries.find(
-        (entry) => entry.provider === trimmedProvider && entry.identifier === trimmedIdentifier
-      )?.id ??
-      createRemoteAccessId()
-
-    const updatedEntry: RemoteAccessEntry = {
-      id: targetEntryId,
-      provider: trimmedProvider,
-      identifier: trimmedIdentifier,
-      url: normalizedUrl,
-      username: cleanedUsername,
-      password: cleanedPassword,
-      notes: cleanedNotes,
-      lastVerifiedAt,
-      metadata: {
-        provider: trimmedProvider,
-        identifier: trimmedIdentifier,
-        url: normalizedUrl,
-        username: cleanedUsername,
-        password: cleanedPassword,
-        notes: cleanedNotes,
-        lastVerifiedAt,
-      },
-    }
-
-    const existingIndex = existingEntries.findIndex((entry) => entry.id === targetEntryId)
-    let nextEntries: RemoteAccessEntry[]
-    if (existingIndex >= 0) {
-      nextEntries = [...existingEntries]
-      nextEntries[existingIndex] = updatedEntry
-    } else {
-      nextEntries = [...existingEntries, updatedEntry]
-    }
-
-    await ctx.db.patch(machineId, {
-      remoteAccess: nextEntries,
-      updatedAt: Date.now(),
-    })
-
-    return { remoteAccess: nextEntries }
-  },
-})
-
-export const upsertRemoteAccessViaToken = mutation({
-  args: {
-    machineToken: v.string(),
-    provider: v.string(),
-    identifier: v.string(),
-    url: v.optional(v.string()),
-    username: v.optional(v.string()),
-    password: v.optional(v.string()),
-    notes: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const { machine, mode } = await getTokenWithGrace(ctx, args.machineToken, {
-      allowGraceMs: REMOTE_ACCESS_TOKEN_GRACE_MS,
-    })
-    if (mode === "grace") {
-      console.warn("[remote-access] Token revogado aceito dentro da janela de graça", {
-        machineId: machine._id,
-      })
-    }
-    const trimmedProvider = args.provider.trim()
-    const trimmedIdentifier = args.identifier.trim()
-    if (!trimmedProvider || !trimmedIdentifier) {
-      throw new ConvexError("Informe provedor e identificador do acesso remoto.")
-    }
-
-    let normalizedUrl: string | null = null
-    if (args.url) {
-      const trimmedUrl = args.url.trim()
-      if (trimmedUrl) {
-        const isValidScheme = /^https?:\/\//i.test(trimmedUrl) || /^rustdesk:\/\//i.test(trimmedUrl)
-        if (!isValidScheme) {
-          throw new ConvexError("Informe uma URL iniciando com http://, https:// ou rustdesk://.")
-        }
-        try {
-          new URL(trimmedUrl.replace(/^rustdesk:\/\//i, "https://"))
-        } catch {
-          throw new ConvexError("Informe uma URL válida para o acesso remoto.")
-        }
-        normalizedUrl = trimmedUrl
-      }
-    }
-
-    const cleanedUsername = args.username?.trim() ? args.username.trim() : null
-    const cleanedPassword = args.password?.trim() ? args.password.trim() : null
-    const cleanedNotes = args.notes?.trim() ? args.notes.trim() : null
-    const timestamp = Date.now()
-    const existingEntries = normalizeRemoteAccessList(machine.remoteAccess)
-    let existingIndex = existingEntries.findIndex(
-      (entry) =>
-        entry.provider.toLowerCase() === trimmedProvider.toLowerCase() &&
-        entry.identifier.toLowerCase() === trimmedIdentifier.toLowerCase()
-    )
-
-    // Se o identificador mudar (ex.: RustDesk gerando novo ID), reaproveitamos a entrada do mesmo provider
-    if (existingIndex < 0) {
-      existingIndex = existingEntries.findIndex(
-        (entry) => entry.provider.toLowerCase() === trimmedProvider.toLowerCase()
-      )
-    }
-
-    const entryId = existingIndex >= 0 ? existingEntries[existingIndex].id : createRemoteAccessId()
-    const updatedEntry: RemoteAccessEntry = {
-      id: entryId,
-      provider: trimmedProvider,
-      identifier: trimmedIdentifier,
-      url: normalizedUrl,
-      username: cleanedUsername,
-      password: cleanedPassword,
-      notes: cleanedNotes,
-      lastVerifiedAt: timestamp,
-      metadata: {
-        source: "machine-token",
-        provider: trimmedProvider,
-        identifier: trimmedIdentifier,
-        url: normalizedUrl,
-        username: cleanedUsername,
-        password: cleanedPassword,
-        notes: cleanedNotes,
-        lastVerifiedAt: timestamp,
-        machineId: machine._id,
-        hostname: machine.hostname,
-        tenantId: machine.tenantId,
-      },
-    }
-
-    const nextEntries =
-      existingIndex >= 0
-        ? existingEntries.map((entry, index) => (index === existingIndex ? updatedEntry : entry))
-        : [...existingEntries, updatedEntry]
-
-    await removeDuplicateRemoteAccessEntries(ctx, machine.tenantId, machine._id, trimmedProvider, trimmedIdentifier, timestamp)
-
-    await ctx.db.patch(machine._id, {
-      remoteAccess: nextEntries,
-      updatedAt: timestamp,
-    })
-
-    return { remoteAccess: nextEntries }
-  },
-})
-
-export const remove = mutation({
-  args: {
-    machineId: v.id("machines"),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { machineId, actorId }) => {
-    const machine = await ctx.db.get(machineId)
-    if (!machine) {
-      throw new ConvexError("Dispositivo não encontrada")
-    }
-
-    const actor = await ctx.db.get(actorId)
-    if (!actor || actor.tenantId !== machine.tenantId) {
-      throw new ConvexError("Acesso negado ao tenant da dispositivo")
-    }
-    const role = (actor.role ?? "AGENT").toUpperCase()
-    const STAFF = new Set(["ADMIN", "MANAGER", "AGENT"])
-    if (!STAFF.has(role)) {
-      throw new ConvexError("Apenas equipe interna pode excluir dispositivos")
-    }
-
-    const tokens = await ctx.db
-      .query("machineTokens")
-      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
-      .take(100)
-
-    await Promise.all(tokens.map((token) => ctx.db.delete(token._id)))
-    await ctx.db.delete(machineId)
-    return { ok: true }
-  },
-})
diff --git a/convex/metrics.ts b/convex/metrics.ts
deleted file mode 100644
index 0a5e12a..0000000
--- a/convex/metrics.ts
+++ /dev/null
@@ -1,977 +0,0 @@
-import { ConvexError, v } from "convex/values"
-
-import type { Doc, Id } from "./_generated/dataModel"
-import { query } from "./_generated/server"
-import type { QueryCtx } from "./_generated/server"
-import {
-  OPEN_STATUSES,
-  ONE_DAY_MS,
-  fetchOpenScopedTickets,
-  fetchScopedTicketsByCreatedRange,
-  fetchScopedTicketsByResolvedRange,
-  fetchScopedTicketsByResolvedRangeSnapshot,
-  normalizeStatus,
-} from "./reports"
-import { requireStaff } from "./rbac"
-
-type Viewer = Awaited<ReturnType<typeof requireStaff>>
-
-type MetricResolverInput = {
-  tenantId: string
-  viewer: Viewer
-  viewerId: Id<"users">
-  params?: Record<string, unknown> | undefined
-}
-
-type MetricRunPayload = {
-  meta: { kind: string; key: string } & Record<string, unknown>
-  data: unknown
-}
-
-type MetricResolver = (ctx: QueryCtx, input: MetricResolverInput) => Promise<MetricRunPayload>
-
-function parseRange(params?: Record<string, unknown>): number {
-  const value = params?.range
-  if (typeof value === "string") {
-    const normalized = value.toLowerCase()
-    if (normalized === "7d") return 7
-    if (normalized === "90d") return 90
-  }
-  if (typeof value === "number" && Number.isFinite(value) && value > 0) {
-    return Math.min(365, Math.max(1, Math.round(value)))
-  }
-  return 30
-}
-
-function parseLimit(params?: Record<string, unknown>, fallback = 20) {
-  const value = params?.limit
-  if (typeof value === "number" && Number.isFinite(value) && value > 0) {
-    return Math.min(200, Math.round(value))
-  }
-  return fallback
-}
-
-function parseCompanyId(params?: Record<string, unknown>): Id<"companies"> | undefined {
-  const value = params?.companyId
-  if (typeof value === "string" && value.length > 0) {
-    return value as Id<"companies">
-  }
-  return undefined
-}
-
-function parseQueueIds(params?: Record<string, unknown>): string[] | undefined {
-  const value = params?.queueIds ?? params?.queueId
-  if (Array.isArray(value)) {
-    const clean = value
-      .map((entry) => (typeof entry === "string" ? entry.trim() : null))
-      .filter((entry): entry is string => Boolean(entry && entry.length > 0))
-    return clean.length > 0 ? clean : undefined
-  }
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    return trimmed.length > 0 ? [trimmed] : undefined
-  }
-  return undefined
-}
-
-function filterTicketsByQueue<T extends { queueId?: Id<"queues"> | null }>(
-  tickets: T[],
-  queueIds?: string[],
-): T[] {
-  if (!queueIds || queueIds.length === 0) {
-    return tickets
-  }
-  const normalized = new Set(queueIds.map((id) => id.trim()))
-  const includesNull = normalized.has("sem-fila") || normalized.has("null")
-  return tickets.filter((ticket) => {
-    if (!ticket.queueId) {
-      return includesNull
-    }
-    return normalized.has(String(ticket.queueId))
-  })
-}
-
-const QUEUE_RENAME_LOOKUP: Record<string, string> = {
-  "Suporte N1": "Chamados",
-  "suporte-n1": "Chamados",
-  chamados: "Chamados",
-  "Suporte N2": "Laboratório",
-  "suporte-n2": "Laboratório",
-  laboratorio: "Laboratório",
-  Laboratorio: "Laboratório",
-  visitas: "Visitas",
-}
-
-function renameQueueName(value: string) {
-  const direct = QUEUE_RENAME_LOOKUP[value]
-  if (direct) return direct
-  const normalizedKey = value.replace(/\s+/g, "-").toLowerCase()
-  return QUEUE_RENAME_LOOKUP[normalizedKey] ?? value
-}
-
-type AgentStatsRaw = {
-  agentId: Id<"users">
-  name: string | null
-  email: string | null
-  open: number
-  paused: number
-  resolved: number
-  totalSla: number
-  compliantSla: number
-  resolutionMinutes: number[]
-  firstResponseMinutes: number[]
-}
-
-type AgentStatsComputed = {
-  agentId: string
-  name: string | null
-  email: string | null
-  open: number
-  paused: number
-  resolved: number
-  slaRate: number | null
-  avgResolutionMinutes: number | null
-  avgFirstResponseMinutes: number | null
-  totalSla: number
-  compliantSla: number
-}
-
-function average(values: number[]): number | null {
-  if (!values || values.length === 0) return null
-  const sum = values.reduce((acc, value) => acc + value, 0)
-  return sum / values.length
-}
-
-function isTicketCompliant(ticket: Doc<"tickets">, now: number) {
-  const dueAt = typeof ticket.dueAt === "number" ? ticket.dueAt : null
-  const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null
-  if (dueAt) {
-    if (resolvedAt) {
-      return resolvedAt <= dueAt
-    }
-    return dueAt >= now
-  }
-  return resolvedAt !== null
-}
-
-function ensureAgentStats(map: Map<string, AgentStatsRaw>, ticket: Doc<"tickets">): AgentStatsRaw | null {
-  const assigneeId = ticket.assigneeId
-  if (!assigneeId) return null
-  const key = String(assigneeId)
-  let stats = map.get(key)
-  const snapshot = ticket.assigneeSnapshot as { name?: string | null; email?: string | null } | undefined
-  const snapshotName = snapshot?.name ?? null
-  const snapshotEmail = snapshot?.email ?? null
-  if (!stats) {
-    stats = {
-      agentId: assigneeId,
-      name: snapshotName,
-      email: snapshotEmail,
-      open: 0,
-      paused: 0,
-      resolved: 0,
-      totalSla: 0,
-      compliantSla: 0,
-      resolutionMinutes: [],
-      firstResponseMinutes: [],
-    }
-    map.set(key, stats)
-  } else {
-    if (!stats.name && snapshotName) stats.name = snapshotName
-    if (!stats.email && snapshotEmail) stats.email = snapshotEmail
-  }
-  return stats
-}
-
-async function computeAgentStats(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Viewer,
-  rangeDays: number,
-  agentFilter?: Id<"users">,
-) {
-  const end = new Date()
-  end.setUTCHours(0, 0, 0, 0)
-  const endMs = end.getTime() + ONE_DAY_MS
-  const startMs = endMs - rangeDays * ONE_DAY_MS
-
-  const statsMap = new Map<string, AgentStatsRaw>()
-  const openTickets = await fetchOpenScopedTickets(ctx, tenantId, viewer)
-  const scopedTickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs)
-
-  const matchesFilter = (ticket: Doc<"tickets">) => {
-    if (!ticket.assigneeId) return false
-    if (agentFilter && ticket.assigneeId !== agentFilter) return false
-    return true
-  }
-
-  for (const ticket of openTickets) {
-    if (!matchesFilter(ticket)) continue
-    const stats = ensureAgentStats(statsMap, ticket)
-    if (!stats) continue
-    const status = normalizeStatus(ticket.status)
-    if (status === "PAUSED") {
-      stats.paused += 1
-    } else if (OPEN_STATUSES.has(status)) {
-      stats.open += 1
-    }
-  }
-
-  const inRange = scopedTickets.filter((ticket) => matchesFilter(ticket))
-  const now = Date.now()
-  for (const ticket of inRange) {
-    const stats = ensureAgentStats(statsMap, ticket)
-    if (!stats) continue
-    stats.totalSla += 1
-    if (isTicketCompliant(ticket, now)) {
-      stats.compliantSla += 1
-    }
-    const status = normalizeStatus(ticket.status)
-    if (
-      status === "RESOLVED" &&
-      typeof ticket.resolvedAt === "number" &&
-      ticket.resolvedAt >= startMs &&
-      ticket.resolvedAt < endMs
-    ) {
-      stats.resolved += 1
-      stats.resolutionMinutes.push((ticket.resolvedAt - ticket.createdAt) / 60000)
-    }
-    if (
-      typeof ticket.firstResponseAt === "number" &&
-      ticket.firstResponseAt >= startMs &&
-      ticket.firstResponseAt < endMs
-    ) {
-      stats.firstResponseMinutes.push((ticket.firstResponseAt - ticket.createdAt) / 60000)
-    }
-  }
-
-  const agentIds = Array.from(statsMap.keys()) as string[]
-  if (agentIds.length > 0) {
-    const docs = await Promise.all(agentIds.map((id) => ctx.db.get(id as Id<"users">)))
-    docs.forEach((doc, index) => {
-      const stats = statsMap.get(agentIds[index])
-      if (!stats || !doc) return
-      if (!stats.name && doc.name) stats.name = doc.name
-      if (!stats.email && doc.email) stats.email = doc.email
-    })
-  }
-
-  const computed = new Map<string, AgentStatsComputed>()
-  for (const [key, raw] of statsMap.entries()) {
-    const avgResolution = average(raw.resolutionMinutes)
-    const avgFirstResponse = average(raw.firstResponseMinutes)
-    const slaRate =
-      raw.totalSla > 0 ? Math.min(1, Math.max(0, raw.compliantSla / raw.totalSla)) : null
-    computed.set(key, {
-      agentId: key,
-      name: raw.name ?? raw.email ?? null,
-      email: raw.email ?? null,
-      open: raw.open,
-      paused: raw.paused,
-      resolved: raw.resolved,
-      slaRate,
-      avgResolutionMinutes: avgResolution,
-      avgFirstResponseMinutes: avgFirstResponse,
-      totalSla: raw.totalSla,
-      compliantSla: raw.compliantSla,
-    })
-  }
-
-  return computed
-}
-
-const metricResolvers: Record<string, MetricResolver> = {
-  "tickets.opened_resolved_by_day": async (ctx, { tenantId, viewer, params }) => {
-    const rangeDays = parseRange(params)
-    const companyId = parseCompanyId(params)
-    const queueIds = parseQueueIds(params)
-    const end = new Date()
-    end.setUTCHours(0, 0, 0, 0)
-    const endMs = end.getTime() + ONE_DAY_MS
-    const startMs = endMs - rangeDays * ONE_DAY_MS
-
-    const openedTickets = filterTicketsByQueue(
-      await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId),
-      queueIds,
-    )
-    const resolvedTickets = filterTicketsByQueue(
-      await fetchScopedTicketsByResolvedRangeSnapshot(ctx, tenantId, viewer, startMs, endMs, companyId),
-      queueIds,
-    )
-
-    const opened: Record<string, number> = {}
-    const resolved: Record<string, number> = {}
-
-    for (let offset = rangeDays - 1; offset >= 0; offset -= 1) {
-      const d = new Date(endMs - (offset + 1) * ONE_DAY_MS)
-      const key = formatDateKey(d.getTime())
-      opened[key] = 0
-      resolved[key] = 0
-    }
-
-    for (const ticket of openedTickets) {
-      if (ticket.createdAt >= startMs && ticket.createdAt < endMs) {
-        const key = formatDateKey(ticket.createdAt)
-        opened[key] = (opened[key] ?? 0) + 1
-      }
-    }
-
-    for (const ticket of resolvedTickets) {
-      if (typeof ticket.resolvedAt !== "number") continue
-      if (ticket.resolvedAt < startMs || ticket.resolvedAt >= endMs) continue
-      const key = formatDateKey(ticket.resolvedAt)
-      resolved[key] = (resolved[key] ?? 0) + 1
-    }
-
-    const series = []
-    for (let offset = rangeDays - 1; offset >= 0; offset -= 1) {
-      const d = new Date(endMs - (offset + 1) * ONE_DAY_MS)
-      const key = formatDateKey(d.getTime())
-      series.push({ date: key, opened: opened[key] ?? 0, resolved: resolved[key] ?? 0 })
-    }
-
-    return {
-      meta: { kind: "series", key: "tickets.opened_resolved_by_day", rangeDays },
-      data: series,
-    }
-  },
-  "tickets.waiting_action_now": async (ctx, { tenantId, viewer, params }) => {
-    const tickets = filterTicketsByQueue(
-      await fetchOpenScopedTickets(ctx, tenantId, viewer),
-      parseQueueIds(params),
-    )
-    const now = Date.now()
-    let total = 0
-    let atRisk = 0
-
-    for (const ticket of tickets) {
-      const status = normalizeStatus(ticket.status)
-      if (!OPEN_STATUSES.has(status)) continue
-      total += 1
-      if (ticket.dueAt && ticket.dueAt < now) {
-        atRisk += 1
-      }
-    }
-
-    return {
-      meta: { kind: "single", key: "tickets.waiting_action_now", unit: "tickets" },
-      data: { value: total, atRisk },
-    }
-  },
-  "tickets.waiting_action_last_7d": async (ctx, { tenantId, viewer, params }) => {
-    const rangeDays = 7
-    const end = new Date()
-    end.setUTCHours(0, 0, 0, 0)
-    const endMs = end.getTime() + ONE_DAY_MS
-    const startMs = endMs - rangeDays * ONE_DAY_MS
-    const tickets = filterTicketsByQueue(
-      await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs),
-      parseQueueIds(params),
-    )
-
-    const daily: Record<string, { total: number; atRisk: number }> = {}
-    for (let offset = rangeDays - 1; offset >= 0; offset -= 1) {
-      const d = new Date(endMs - (offset + 1) * ONE_DAY_MS)
-      const key = formatDateKey(d.getTime())
-      daily[key] = { total: 0, atRisk: 0 }
-    }
-
-    for (const ticket of tickets) {
-      if (ticket.createdAt < startMs) continue
-      const key = formatDateKey(ticket.createdAt)
-      const bucket = daily[key]
-      if (!bucket) continue
-      if (OPEN_STATUSES.has(normalizeStatus(ticket.status))) {
-        bucket.total += 1
-        if (ticket.dueAt && ticket.dueAt < Date.now()) {
-          bucket.atRisk += 1
-        }
-      }
-    }
-
-    const values = Object.values(daily)
-    const total = values.reduce((sum, item) => sum + item.total, 0)
-    const atRisk = values.reduce((sum, item) => sum + item.atRisk, 0)
-
-    return {
-      meta: { kind: "single", key: "tickets.waiting_action_last_7d", aggregation: "sum", rangeDays },
-      data: { value: total, atRisk },
-    }
-  },
-  "tickets.open_by_priority": async (ctx, { tenantId, viewer, params }) => {
-    const rangeDays = parseRange(params)
-    const companyId = parseCompanyId(params)
-    const end = new Date()
-    end.setUTCHours(0, 0, 0, 0)
-    const endMs = end.getTime() + ONE_DAY_MS
-    const startMs = endMs - rangeDays * ONE_DAY_MS
-    const tickets = filterTicketsByQueue(
-      await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId),
-      parseQueueIds(params),
-    )
-
-    const counts: Record<string, number> = {}
-    for (const ticket of tickets) {
-      if (!OPEN_STATUSES.has(normalizeStatus(ticket.status))) continue
-      const key = (ticket.priority ?? "MEDIUM").toUpperCase()
-      counts[key] = (counts[key] ?? 0) + 1
-    }
-
-    const data = Object.entries(counts).map(([priority, total]) => ({ priority, total }))
-    data.sort((a, b) => b.total - a.total)
-
-    return {
-      meta: { kind: "collection", key: "tickets.open_by_priority", rangeDays },
-      data,
-    }
-  },
-  "tickets.open_by_queue": async (ctx, { tenantId, viewer, params }) => {
-    const rangeDays = parseRange(params)
-    const companyId = parseCompanyId(params)
-    const end = new Date()
-    end.setUTCHours(0, 0, 0, 0)
-    const endMs = end.getTime() + ONE_DAY_MS
-    const startMs = endMs - rangeDays * ONE_DAY_MS
-    const queueFilter = parseQueueIds(params)
-    const tickets = filterTicketsByQueue(
-      await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId),
-      parseQueueIds(params),
-    )
-
-    const queueCounts = new Map<string, number>()
-    for (const ticket of tickets) {
-      if (!OPEN_STATUSES.has(normalizeStatus(ticket.status))) continue
-      const queueKey = ticket.queueId ? String(ticket.queueId) : "sem-fila"
-      if (queueFilter && queueFilter.length > 0 && !queueFilter.includes(queueKey)) {
-        continue
-      }
-      queueCounts.set(queueKey, (queueCounts.get(queueKey) ?? 0) + 1)
-    }
-
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50)
-    const data = Array.from(queueCounts.entries()).map(([queueId, total]) => {
-      const queue = queues.find((q) => String(q._id) === queueId)
-      return {
-        queueId,
-        name: queue ? queue.name : queueId === "sem-fila" ? "Sem fila" : "Fila desconhecida",
-        total,
-      }
-    })
-
-    data.sort((a, b) => b.total - a.total)
-
-    return {
-      meta: { kind: "collection", key: "tickets.open_by_queue", rangeDays },
-      data,
-    }
-  },
-  "queues.summary_cards": async (ctx, { tenantId, viewer, params }) => {
-    const queueFilter = parseQueueIds(params)
-    const filterHas = queueFilter && queueFilter.length > 0
-    const normalizeKey = (id: Id<"queues"> | null) => (id ? String(id) : "sem-fila")
-
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50)
-    const queueNameMap = new Map<string, string>()
-    queues.forEach((queue) => {
-      const key = String(queue._id)
-      queueNameMap.set(key, renameQueueName(queue.name))
-    })
-
-    const now = Date.now()
-    const stats = new Map<
-      string,
-      { id: string; name: string; pending: number; inProgress: number; paused: number; breached: number }
-    >()
-
-    const ensureEntry = (key: string, fallbackName?: string) => {
-      if (!stats.has(key)) {
-        const resolvedName =
-          queueNameMap.get(key) ??
-          (key === "sem-fila" ? "Sem fila" : fallbackName ?? "Fila desconhecida")
-        stats.set(key, {
-          id: key,
-          name: resolvedName,
-          pending: 0,
-          inProgress: 0,
-          paused: 0,
-          breached: 0,
-        })
-      }
-      return stats.get(key)!
-    }
-
-    for (const queue of queues) {
-      const key = String(queue._id)
-      if (filterHas && queueFilter && !queueFilter.includes(key)) continue
-      ensureEntry(key)
-    }
-
-    const scopedTickets = await fetchOpenScopedTickets(ctx, tenantId, viewer)
-    for (const ticket of scopedTickets) {
-      const key = normalizeKey(ticket.queueId ?? null)
-      if (filterHas && queueFilter && !queueFilter.includes(key)) continue
-      const entry = ensureEntry(key)
-      const status = normalizeStatus(ticket.status)
-      if (status === "PENDING") {
-        entry.pending += 1
-      } else if (status === "AWAITING_ATTENDANCE") {
-        entry.inProgress += 1
-      } else if (status === "PAUSED") {
-        entry.paused += 1
-      }
-      if (status !== "RESOLVED") {
-        const dueAt = typeof ticket.dueAt === "number" ? ticket.dueAt : null
-        if (dueAt && dueAt < now) {
-          entry.breached += 1
-        }
-      }
-    }
-
-    if (!(filterHas && queueFilter && !queueFilter.includes("sem-fila"))) {
-      ensureEntry("sem-fila", "Sem fila")
-    } else if (filterHas) {
-      stats.delete("sem-fila")
-    }
-
-    const data = Array.from(stats.values()).map((item) => ({
-      id: item.id,
-      name: item.name,
-      pending: item.pending,
-      inProgress: item.inProgress,
-      paused: item.paused,
-      breached: item.breached,
-    }))
-
-    data.sort((a, b) => {
-      const totalA = a.pending + a.inProgress + a.paused
-      const totalB = b.pending + b.inProgress + b.paused
-      if (totalA === totalB) {
-        return a.name.localeCompare(b.name, "pt-BR")
-      }
-      return totalB - totalA
-    })
-
-    return {
-      meta: { kind: "collection", key: "queues.summary_cards" },
-      data,
-    }
-  },
-  "tickets.sla_compliance_by_queue": async (ctx, { tenantId, viewer, params }) => {
-    const rangeDays = parseRange(params)
-    const companyId = parseCompanyId(params)
-    const end = new Date()
-    end.setUTCHours(0, 0, 0, 0)
-    const endMs = end.getTime() + ONE_DAY_MS
-    const startMs = endMs - rangeDays * ONE_DAY_MS
-    const queueFilter = parseQueueIds(params)
-    const tickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId)
-    const now = Date.now()
-    const stats = new Map<string, { total: number; compliant: number }>()
-
-    for (const ticket of tickets) {
-      const queueKey = ticket.queueId ? String(ticket.queueId) : "sem-fila"
-      if (queueFilter && queueFilter.length > 0 && !queueFilter.includes(queueKey)) {
-        continue
-      }
-      const current = stats.get(queueKey) ?? { total: 0, compliant: 0 }
-      current.total += 1
-      const dueAt = typeof ticket.dueAt === "number" ? ticket.dueAt : null
-      const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null
-      let compliant = false
-      if (dueAt) {
-        if (resolvedAt) {
-          compliant = resolvedAt <= dueAt
-        } else {
-          compliant = dueAt >= now
-        }
-      } else {
-        compliant = resolvedAt !== null
-      }
-      if (compliant) {
-        current.compliant += 1
-      }
-      stats.set(queueKey, current)
-    }
-
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50)
-    const data = Array.from(stats.entries()).map(([queueId, value]) => {
-      const queue = queues.find((q) => String(q._id) === queueId)
-      const compliance = value.total > 0 ? value.compliant / value.total : 0
-      return {
-        queueId,
-        name: queue ? queue.name : queueId === "sem-fila" ? "Sem fila" : "Fila desconhecida",
-        total: value.total,
-        compliance,
-      }
-    })
-
-    data.sort((a, b) => (b.compliance ?? 0) - (a.compliance ?? 0))
-
-    return {
-      meta: { kind: "collection", key: "tickets.sla_compliance_by_queue", rangeDays },
-      data,
-    }
-  },
-  "tickets.sla_rate": async (ctx, { tenantId, viewer, params }) => {
-    const rangeDays = parseRange(params)
-    const companyId = parseCompanyId(params)
-    const end = new Date()
-    end.setUTCHours(0, 0, 0, 0)
-    const endMs = end.getTime() + ONE_DAY_MS
-    const startMs = endMs - rangeDays * ONE_DAY_MS
-    const tickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId)
-
-    const total = tickets.length
-    const resolved = tickets.filter((t) => normalizeStatus(t.status) === "RESOLVED").length
-    const rate = total > 0 ? resolved / total : 0
-
-    return {
-      meta: { kind: "single", key: "tickets.sla_rate", rangeDays, unit: "ratio" },
-      data: { value: rate, total, resolved },
-    }
-  },
-  "tickets.awaiting_table": async (ctx, { tenantId, viewer, params }) => {
-    const limit = parseLimit(params, 20)
-    const tickets = filterTicketsByQueue(
-      await fetchOpenScopedTickets(ctx, tenantId, viewer),
-      parseQueueIds(params),
-    )
-    const awaiting = tickets
-      .filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)))
-      .sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0))
-      .slice(0, limit)
-      .map((ticket) => ({
-        id: ticket._id,
-        reference: ticket.reference ?? null,
-        subject: ticket.subject,
-        status: normalizeStatus(ticket.status),
-        priority: ticket.priority,
-        updatedAt: ticket.updatedAt,
-        createdAt: ticket.createdAt,
-        assignee: ticket.assigneeSnapshot
-          ? {
-              name: (ticket.assigneeSnapshot as { name?: string })?.name ?? null,
-              email: (ticket.assigneeSnapshot as { email?: string })?.email ?? null,
-            }
-          : null,
-        queueId: ticket.queueId ?? null,
-      }))
-
-    return {
-      meta: { kind: "table", key: "tickets.awaiting_table", limit },
-      data: awaiting,
-    }
-  },
-  "devices.health_summary": async (ctx, { tenantId, params }) => {
-    const limit = parseLimit(params, 10)
-    // Limita a 200 maquinas para evitar OOM
-    const machines = await ctx.db.query("machines").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(200)
-    const now = Date.now()
-    const summary = machines
-      .map((machine) => {
-        const lastHeartbeatAt = machine.lastHeartbeatAt ?? null
-        const minutesSinceHeartbeat = lastHeartbeatAt ? Math.round((now - lastHeartbeatAt) / 60000) : null
-        const status = deriveMachineStatus(machine, now)
-        const cpu = clampPercent(pickMachineMetric(machine, ["cpuUsagePercent", "cpu_usage_percent"]))
-        const memory = clampPercent(pickMachineMetric(machine, ["memoryUsedPercent", "memory_usage_percent"]))
-        const disk = clampPercent(pickMachineMetric(machine, ["diskUsedPercent", "diskUsagePercent", "storageUsedPercent"]))
-        const alerts = readMachineAlertsCount(machine)
-        const fallbackHostname = readString((machine as unknown as Record<string, unknown>)["computerName"])
-        const hostname = machine.hostname ?? fallbackHostname ?? "Dispositivo sem nome"
-        const attention =
-          (cpu ?? 0) > 85 ||
-          (memory ?? 0) > 90 ||
-          (disk ?? 0) > 90 ||
-          (minutesSinceHeartbeat ?? Infinity) > 120 ||
-          alerts > 0
-        return {
-          id: machine._id,
-          hostname,
-          status,
-          cpuUsagePercent: cpu,
-          memoryUsedPercent: memory,
-          diskUsedPercent: disk,
-          lastHeartbeatAt,
-          minutesSinceHeartbeat,
-          alerts,
-          attention,
-        }
-      })
-      .sort((a, b) => {
-        if (a.attention === b.attention) {
-          return (b.cpuUsagePercent ?? 0) - (a.cpuUsagePercent ?? 0)
-        }
-        return a.attention ? -1 : 1
-      })
-      .slice(0, limit)
-
-    return {
-      meta: { kind: "collection", key: "devices.health_summary", limit },
-      data: summary,
-    }
-  },
-  "agents.self_ticket_status": async (ctx, { tenantId, viewer, viewerId, params }) => {
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays, viewerId)
-    const stats = statsMap.get(String(viewerId))
-    const data = [
-      { status: "Abertos", total: stats?.open ?? 0 },
-      { status: "Pausados", total: stats?.paused ?? 0 },
-      { status: "Resolvidos", total: stats?.resolved ?? 0 },
-    ]
-    return {
-      meta: { kind: "collection", key: "agents.self_ticket_status", rangeDays },
-      data,
-    }
-  },
-  "agents.self_open_total": async (ctx, { tenantId, viewer, viewerId, params }) => {
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays, viewerId)
-    const stats = statsMap.get(String(viewerId))
-    return {
-      meta: { kind: "single", key: "agents.self_open_total", unit: "tickets", rangeDays },
-      data: { value: stats?.open ?? 0 },
-    }
-  },
-  "agents.self_paused_total": async (ctx, { tenantId, viewer, viewerId, params }) => {
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays, viewerId)
-    const stats = statsMap.get(String(viewerId))
-    return {
-      meta: { kind: "single", key: "agents.self_paused_total", unit: "tickets", rangeDays },
-      data: { value: stats?.paused ?? 0 },
-    }
-  },
-  "agents.self_resolved_total": async (ctx, { tenantId, viewer, viewerId, params }) => {
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays, viewerId)
-    const stats = statsMap.get(String(viewerId))
-    return {
-      meta: { kind: "single", key: "agents.self_resolved_total", unit: "tickets", rangeDays },
-      data: { value: stats?.resolved ?? 0 },
-    }
-  },
-  "agents.self_sla_rate": async (ctx, { tenantId, viewer, viewerId, params }) => {
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays, viewerId)
-    const stats = statsMap.get(String(viewerId))
-    return {
-      meta: { kind: "single", key: "agents.self_sla_rate", rangeDays },
-      data: {
-        value: stats?.slaRate ?? 0,
-        total: stats?.totalSla ?? 0,
-        compliant: stats?.compliantSla ?? 0,
-      },
-    }
-  },
-  "agents.self_avg_resolution_minutes": async (ctx, { tenantId, viewer, viewerId, params }) => {
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays, viewerId)
-    const stats = statsMap.get(String(viewerId))
-    const raw = stats?.avgResolutionMinutes ?? null
-    const value = raw !== null ? Math.round(raw * 10) / 10 : 0
-    return {
-      meta: { kind: "single", key: "agents.self_avg_resolution_minutes", unit: "minutes", rangeDays },
-      data: { value },
-    }
-  },
-  "agents.team_overview": async (ctx, { tenantId, viewer, params }) => {
-    if (viewer.role !== "ADMIN" && viewer.role !== "MANAGER") {
-      throw new ConvexError("Apenas administradores podem acessar esta métrica.")
-    }
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays)
-    const data = Array.from(statsMap.values())
-      .map((stats) => ({
-        agentId: stats.agentId,
-        agentName: stats.name ?? stats.email ?? "Agente",
-        open: stats.open,
-        paused: stats.paused,
-        resolved: stats.resolved,
-        slaRate: stats.slaRate !== null ? Math.round(stats.slaRate * 1000) / 10 : null,
-        avgResolutionMinutes:
-          stats.avgResolutionMinutes !== null ? Math.round(stats.avgResolutionMinutes * 10) / 10 : null,
-      }))
-      .sort((a, b) => b.resolved - a.resolved)
-    return {
-      meta: { kind: "collection", key: "agents.team_overview", rangeDays },
-      data,
-    }
-  },
-  "agents.team_resolved_total": async (ctx, { tenantId, viewer, params }) => {
-    if (viewer.role !== "ADMIN" && viewer.role !== "MANAGER") {
-      throw new ConvexError("Apenas administradores podem acessar esta métrica.")
-    }
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays)
-    const data = Array.from(statsMap.values())
-      .map((stats) => ({
-        agentId: stats.agentId,
-        agentName: stats.name ?? stats.email ?? "Agente",
-        resolved: stats.resolved,
-      }))
-      .sort((a, b) => b.resolved - a.resolved)
-    return {
-      meta: { kind: "collection", key: "agents.team_resolved_total", rangeDays },
-      data,
-    }
-  },
-  "agents.team_sla_rate": async (ctx, { tenantId, viewer, params }) => {
-    if (viewer.role !== "ADMIN" && viewer.role !== "MANAGER") {
-      throw new ConvexError("Apenas administradores podem acessar esta métrica.")
-    }
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays)
-    const data = Array.from(statsMap.values())
-      .map((stats) => ({
-        agentId: stats.agentId,
-        agentName: stats.name ?? stats.email ?? "Agente",
-        compliance: stats.slaRate ?? 0,
-        total: stats.totalSla,
-        compliant: stats.compliantSla,
-      }))
-      .sort((a, b) => (b.compliance ?? 0) - (a.compliance ?? 0))
-    return {
-      meta: { kind: "collection", key: "agents.team_sla_rate", rangeDays },
-      data,
-    }
-  },
-  "agents.team_avg_resolution_minutes": async (ctx, { tenantId, viewer, params }) => {
-    if (viewer.role !== "ADMIN" && viewer.role !== "MANAGER") {
-      throw new ConvexError("Apenas administradores podem acessar esta métrica.")
-    }
-    const rangeDays = parseRange(params)
-    const statsMap = await computeAgentStats(ctx, tenantId, viewer, rangeDays)
-    const data = Array.from(statsMap.values())
-      .map((stats) => ({
-        agentId: stats.agentId,
-        agentName: stats.name ?? stats.email ?? "Agente",
-        minutes:
-          stats.avgResolutionMinutes !== null ? Math.round(stats.avgResolutionMinutes * 10) / 10 : 0,
-      }))
-      .sort((a, b) => (a.minutes ?? 0) - (b.minutes ?? 0))
-    return {
-      meta: { kind: "collection", key: "agents.team_avg_resolution_minutes", rangeDays },
-      data,
-    }
-  },
-}
-
-export const run = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    metricKey: v.string(),
-    params: v.optional(v.any()),
-  },
-  handler: async (ctx, { tenantId, viewerId, metricKey, params }) => {
-    const viewer = await requireStaff(ctx, viewerId, tenantId)
-    const resolver = metricResolvers[metricKey]
-    if (!resolver) {
-      return {
-        meta: { kind: "error", key: metricKey, message: "Métrica não suportada" },
-        data: null,
-      }
-    }
-    const payload = await resolver(ctx, {
-      tenantId,
-      viewer,
-      viewerId,
-      params: params && typeof params === "object" ? (params as Record<string, unknown>) : undefined,
-    })
-    return payload
-  },
-})
-
-function formatDateKey(timestamp: number) {
-  const d = new Date(timestamp)
-  const year = d.getUTCFullYear()
-  const month = `${d.getUTCMonth() + 1}`.padStart(2, "0")
-  const day = `${d.getUTCDate()}`.padStart(2, "0")
-  return `${year}-${month}-${day}`
-}
-
-function deriveMachineStatus(machine: Record<string, unknown>, now: number) {
-  const lastHeartbeatAt = typeof machine.lastHeartbeatAt === "number" ? machine.lastHeartbeatAt : null
-  if (!lastHeartbeatAt) return "unknown"
-  const diffMinutes = (now - lastHeartbeatAt) / 60000
-  if (diffMinutes <= 10) return "online"
-  if (diffMinutes <= 120) return "stale"
-  return "offline"
-}
-
-function clampPercent(value: unknown) {
-  if (typeof value !== "number" || !Number.isFinite(value)) return null
-  if (value < 0) return 0
-  if (value > 100) return 100
-  return Math.round(value * 10) / 10
-}
-
-function readNumeric(value: unknown): number | null {
-  if (typeof value === "number" && Number.isFinite(value)) {
-    return value
-  }
-  if (typeof value === "string") {
-    const parsed = Number(value)
-    if (Number.isFinite(parsed)) {
-      return parsed
-    }
-  }
-  return null
-}
-
-function pickMachineMetric(machine: Doc<"machines">, keys: string[]): number | null {
-  const record = machine as unknown as Record<string, unknown>
-  for (const key of keys) {
-    const direct = readNumeric(record[key])
-    if (direct !== null) {
-      return direct
-    }
-  }
-  const metadata = record["metadata"]
-  if (metadata && typeof metadata === "object" && !Array.isArray(metadata)) {
-    const metrics = (metadata as Record<string, unknown>)["metrics"]
-    if (metrics && typeof metrics === "object" && !Array.isArray(metrics)) {
-      const metricsRecord = metrics as Record<string, unknown>
-      for (const key of keys) {
-        const value = readNumeric(metricsRecord[key])
-        if (value !== null) {
-          return value
-        }
-      }
-    }
-  }
-  return null
-}
-
-function readMachineAlertsCount(machine: Doc<"machines">): number {
-  const record = machine as unknown as Record<string, unknown>
-  const directCount = readNumeric(record["postureAlertsCount"])
-  if (directCount !== null) {
-    return directCount
-  }
-  const directArray = record["postureAlerts"]
-  if (Array.isArray(directArray)) {
-    return directArray.length
-  }
-  const metadata = record["metadata"]
-  if (metadata && typeof metadata === "object" && !Array.isArray(metadata)) {
-    const metadataRecord = metadata as Record<string, unknown>
-    const metaCount = readNumeric(metadataRecord["postureAlertsCount"])
-    if (metaCount !== null) {
-      return metaCount
-    }
-    const metaAlerts = metadataRecord["postureAlerts"]
-    if (Array.isArray(metaAlerts)) {
-      return metaAlerts.length
-    }
-  }
-  return 0
-}
-
-function readString(value: unknown): string | null {
-  if (typeof value === "string" && value.trim().length > 0) {
-    return value
-  }
-  return null
-}
diff --git a/convex/migrations.ts b/convex/migrations.ts
deleted file mode 100644
index 6127128..0000000
--- a/convex/migrations.ts
+++ /dev/null
@@ -1,1123 +0,0 @@
-import { randomBytes } from "@noble/hashes/utils.js"
-import { ConvexError, v } from "convex/values"
-
-import { mutation, query } from "./_generated/server"
-import type { Id } from "./_generated/dataModel"
-import type { MutationCtx, QueryCtx } from "./_generated/server"
-
-const SECRET = process.env.CONVEX_SYNC_SECRET ?? "dev-sync-secret"
-
-const VALID_ROLES = new Set(["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"])
-const INTERNAL_STAFF_ROLES = new Set(["ADMIN", "AGENT"])
-
-function normalizeEmail(value: string) {
-  return value.trim().toLowerCase()
-}
-
-function generateProvisioningCode() {
-  return Array.from(randomBytes(32), (b) => b.toString(16).padStart(2, "0")).join("")
-}
-
-type ImportedUser = {
-  email: string
-  name: string
-  role?: string | null
-  avatarUrl?: string | null
-  teams?: string[] | null
-  companySlug?: string | null
-}
-
-type ImportedQueue = {
-  slug?: string | null
-  name: string
-}
-
-type ImportedCompany = {
-  slug: string
-  name: string
-  provisioningCode?: string | null
-  isAvulso?: boolean | null
-  cnpj?: string | null
-  domain?: string | null
-  phone?: string | null
-  description?: string | null
-  address?: string | null
-  createdAt?: number | null
-  updatedAt?: number | null
-}
-
-function normalizeRole(role: string | null | undefined) {
-  if (!role) return "AGENT"
-  const normalized = role.toUpperCase()
-  if (VALID_ROLES.has(normalized)) return normalized
-  // map legacy CUSTOMER to MANAGER
-  if (normalized === "CUSTOMER") return "MANAGER"
-  return "AGENT"
-}
-
-function slugify(value: string) {
-  return value
-    .normalize("NFD")
-    .replace(/[\u0300-\u036f]/g, "")
-    .replace(/[^\w\s-]/g, "")
-    .trim()
-    .replace(/\s+/g, "-")
-    .replace(/-+/g, "-")
-    .toLowerCase()
-}
-
-function pruneUndefined<T extends Record<string, unknown>>(input: T): T {
-  for (const key of Object.keys(input)) {
-    if (input[key] === undefined) {
-      delete input[key]
-    }
-  }
-  return input
-}
-
-type TicketSlaSnapshotRecord = {
-  categoryId?: Id<"ticketCategories">
-  categoryName?: string
-  priority?: string
-  responseTargetMinutes?: number
-  responseMode?: string
-  solutionTargetMinutes?: number
-  solutionMode?: string
-  alertThreshold?: number
-  pauseStatuses?: string[]
-}
-
-type ExportedSlaSnapshot = {
-  categoryId?: string
-  categoryName?: string
-  priority?: string
-  responseTargetMinutes?: number
-  responseMode?: string
-  solutionTargetMinutes?: number
-  solutionMode?: string
-  alertThreshold?: number
-  pauseStatuses?: string[]
-}
-
-function serializeSlaSnapshot(snapshot?: TicketSlaSnapshotRecord | null): ExportedSlaSnapshot | undefined {
-  if (!snapshot) return undefined
-  const exported = pruneUndefined<ExportedSlaSnapshot>({
-    categoryId: snapshot.categoryId ? String(snapshot.categoryId) : undefined,
-    categoryName: snapshot.categoryName,
-    priority: snapshot.priority,
-    responseTargetMinutes: snapshot.responseTargetMinutes,
-    responseMode: snapshot.responseMode,
-    solutionTargetMinutes: snapshot.solutionTargetMinutes,
-    solutionMode: snapshot.solutionMode,
-    alertThreshold: snapshot.alertThreshold,
-    pauseStatuses: snapshot.pauseStatuses && snapshot.pauseStatuses.length > 0 ? snapshot.pauseStatuses : undefined,
-  })
-  return Object.keys(exported).length > 0 ? exported : undefined
-}
-
-function normalizeImportedSlaSnapshot(snapshot: unknown): TicketSlaSnapshotRecord | undefined {
-  if (!snapshot || typeof snapshot !== "object") return undefined
-  const record = snapshot as Record<string, unknown>
-  const pauseStatuses = Array.isArray(record.pauseStatuses)
-    ? record.pauseStatuses.filter((value): value is string => typeof value === "string")
-    : undefined
-
-  const normalized = pruneUndefined<TicketSlaSnapshotRecord>({
-    categoryName: typeof record.categoryName === "string" ? record.categoryName : undefined,
-    priority: typeof record.priority === "string" ? record.priority : undefined,
-    responseTargetMinutes: typeof record.responseTargetMinutes === "number" ? record.responseTargetMinutes : undefined,
-    responseMode: typeof record.responseMode === "string" ? record.responseMode : undefined,
-    solutionTargetMinutes: typeof record.solutionTargetMinutes === "number" ? record.solutionTargetMinutes : undefined,
-    solutionMode: typeof record.solutionMode === "string" ? record.solutionMode : undefined,
-    alertThreshold: typeof record.alertThreshold === "number" ? record.alertThreshold : undefined,
-    pauseStatuses: pauseStatuses && pauseStatuses.length > 0 ? pauseStatuses : undefined,
-  })
-
-  return Object.keys(normalized).length > 0 ? normalized : undefined
-}
-
-async function ensureUser(
-  ctx: MutationCtx,
-  tenantId: string,
-  data: ImportedUser,
-  cache: Map<string, Id<"users">>,
-  companyCache: Map<string, Id<"companies">>
-) {
-  if (cache.has(data.email)) {
-    return cache.get(data.email)!
-  }
-  const existing = await ctx.db
-    .query("users")
-    .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", data.email))
-    .first()
-
-  const role = normalizeRole(data.role)
-  const companyId = data.companySlug ? companyCache.get(data.companySlug) : undefined
-  const record = existing
-    ? (() => {
-        const needsPatch =
-          existing.name !== data.name ||
-          existing.role !== role ||
-          existing.avatarUrl !== (data.avatarUrl ?? undefined) ||
-          JSON.stringify(existing.teams ?? []) !== JSON.stringify(data.teams ?? []) ||
-          (existing.companyId ?? undefined) !== companyId
-        if (needsPatch) {
-          return ctx.db.patch(existing._id, {
-            name: data.name,
-            role,
-            avatarUrl: data.avatarUrl ?? undefined,
-            teams: data.teams ?? undefined,
-            tenantId,
-            companyId,
-          })
-        }
-        return Promise.resolve()
-      })()
-    : ctx.db.insert("users", {
-        tenantId,
-        email: data.email,
-        name: data.name,
-        role,
-        avatarUrl: data.avatarUrl ?? undefined,
-        teams: data.teams ?? undefined,
-        companyId,
-      })
-
-  const id = existing ? existing._id : ((await record) as Id<"users">)
-  cache.set(data.email, id)
-  return id
-}
-
-async function ensureQueue(
-  ctx: MutationCtx,
-  tenantId: string,
-  data: ImportedQueue,
-  cache: Map<string, Id<"queues">>
-) {
-  const slug = data.slug && data.slug.trim().length > 0 ? data.slug : slugify(data.name)
-  if (cache.has(slug)) return cache.get(slug)!
-
-  const bySlug = await ctx.db
-    .query("queues")
-    .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
-    .first()
-  if (bySlug) {
-    if (bySlug.name !== data.name) {
-      await ctx.db.patch(bySlug._id, { name: data.name })
-    }
-    cache.set(slug, bySlug._id)
-    return bySlug._id
-  }
-
-  const byName = await ctx.db
-    .query("queues")
-    .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId).eq("name", data.name))
-    .first()
-  if (byName) {
-    if (byName.slug !== slug) {
-      await ctx.db.patch(byName._id, { slug })
-    }
-    cache.set(slug, byName._id)
-    return byName._id
-  }
-
-  const id = await ctx.db.insert("queues", {
-    tenantId,
-    name: data.name,
-    slug,
-    teamId: undefined,
-  })
-  cache.set(slug, id)
-  return id
-}
-
-async function ensureCompany(
-  ctx: MutationCtx,
-  tenantId: string,
-  data: ImportedCompany,
-  cache: Map<string, Id<"companies">>
-) {
-  const slug = data.slug || slugify(data.name)
-  if (cache.has(slug)) {
-    return cache.get(slug)!
-  }
-
-  const existing = await ctx.db
-    .query("companies")
-    .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
-    .first()
-
-  const payload = pruneUndefined({
-    tenantId,
-    name: data.name,
-    slug,
-    provisioningCode: data.provisioningCode ?? existing?.provisioningCode ?? generateProvisioningCode(),
-    isAvulso: data.isAvulso ?? undefined,
-    cnpj: data.cnpj ?? undefined,
-    domain: data.domain ?? undefined,
-    phone: data.phone ?? undefined,
-    description: data.description ?? undefined,
-    address: data.address ?? undefined,
-    createdAt: data.createdAt ?? Date.now(),
-    updatedAt: data.updatedAt ?? Date.now(),
-  })
-
-  let id: Id<"companies">
-  if (existing) {
-    const existingIsAvulso = existing.isAvulso ?? undefined
-    const targetIsAvulso = payload.isAvulso ?? existingIsAvulso
-    const targetCnpj = payload.cnpj ?? undefined
-    const targetDomain = payload.domain ?? undefined
-    const targetPhone = payload.phone ?? undefined
-    const targetDescription = payload.description ?? undefined
-    const targetAddress = payload.address ?? undefined
-
-    const needsPatch =
-      existing.name !== payload.name ||
-      existingIsAvulso !== targetIsAvulso ||
-      (existing.cnpj ?? undefined) !== targetCnpj ||
-      (existing.domain ?? undefined) !== targetDomain ||
-      (existing.phone ?? undefined) !== targetPhone ||
-      (existing.description ?? undefined) !== targetDescription ||
-      (existing.address ?? undefined) !== targetAddress ||
-      existing.provisioningCode !== payload.provisioningCode
-    if (needsPatch) {
-      await ctx.db.patch(existing._id, {
-        name: payload.name,
-        isAvulso: targetIsAvulso,
-        cnpj: targetCnpj,
-        domain: targetDomain,
-        phone: targetPhone,
-        description: targetDescription,
-        address: targetAddress,
-        provisioningCode: payload.provisioningCode,
-        updatedAt: Date.now(),
-      })
-    }
-    id = existing._id
-  } else {
-    id = await ctx.db.insert("companies", payload)
-  }
-
-  cache.set(slug, id)
-  return id
-}
-
-async function getTenantUsers(ctx: QueryCtx, tenantId: string) {
-  return ctx.db
-    .query("users")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(2000)
-}
-
-async function getTenantQueues(ctx: QueryCtx, tenantId: string) {
-  return ctx.db
-    .query("queues")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(500)
-}
-
-async function getTenantCompanies(ctx: QueryCtx, tenantId: string) {
-  return ctx.db
-    .query("companies")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(1000)
-}
-
-export const exportTenantSnapshot = query({
-  args: {
-    secret: v.string(),
-    tenantId: v.string(),
-  },
-  handler: async (ctx, { secret, tenantId }) => {
-    if (secret !== SECRET) {
-      throw new ConvexError("CONVEX_SYNC_SECRET não configurada no backend")
-    }
-
-    const [users, queues, companies] = await Promise.all([
-      getTenantUsers(ctx, tenantId),
-      getTenantQueues(ctx, tenantId),
-      getTenantCompanies(ctx, tenantId),
-    ])
-
-    const userMap = new Map(users.map((user) => [user._id, user]))
-    const queueMap = new Map(queues.map((queue) => [queue._id, queue]))
-    const companyMap = new Map(companies.map((company) => [company._id, company]))
-
-    const tickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(5000)
-
-    const ticketsWithRelations = []
-
-    for (const ticket of tickets) {
-      const comments = await ctx.db
-        .query("ticketComments")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
-        .take(500)
-
-      const events = await ctx.db
-        .query("ticketEvents")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
-        .take(500)
-
-      const requester = userMap.get(ticket.requesterId)
-      const assignee = ticket.assigneeId ? userMap.get(ticket.assigneeId) : undefined
-      const queue = ticket.queueId ? queueMap.get(ticket.queueId) : undefined
-      const company = ticket.companyId
-        ? companyMap.get(ticket.companyId)
-        : requester?.companyId
-        ? companyMap.get(requester.companyId)
-        : undefined
-
-      if (!requester) {
-        continue
-      }
-
-      ticketsWithRelations.push({
-        reference: ticket.reference,
-        subject: ticket.subject,
-        summary: ticket.summary ?? null,
-        status: ticket.status,
-        priority: ticket.priority,
-        channel: ticket.channel,
-        queueSlug: queue?.slug ?? undefined,
-        requesterEmail: requester.email,
-        assigneeEmail: assignee?.email ?? undefined,
-        companySlug: company?.slug ?? undefined,
-        dueAt: ticket.dueAt ?? undefined,
-        firstResponseAt: ticket.firstResponseAt ?? undefined,
-        resolvedAt: ticket.resolvedAt ?? undefined,
-        closedAt: ticket.closedAt ?? undefined,
-        createdAt: ticket.createdAt,
-        updatedAt: ticket.updatedAt,
-        tags: ticket.tags ?? [],
-        slaSnapshot: serializeSlaSnapshot(ticket.slaSnapshot as TicketSlaSnapshotRecord | null),
-        slaResponseDueAt: ticket.slaResponseDueAt ?? undefined,
-        slaSolutionDueAt: ticket.slaSolutionDueAt ?? undefined,
-        slaResponseStatus: ticket.slaResponseStatus ?? undefined,
-        slaSolutionStatus: ticket.slaSolutionStatus ?? undefined,
-        slaPausedAt: ticket.slaPausedAt ?? undefined,
-        slaPausedBy: ticket.slaPausedBy ?? undefined,
-        slaPausedMs: ticket.slaPausedMs ?? undefined,
-        comments: comments
-          .map((comment) => {
-            const author = userMap.get(comment.authorId)
-            if (!author) {
-              return null
-            }
-            return {
-              authorEmail: author.email,
-              visibility: comment.visibility,
-              body: comment.body,
-              createdAt: comment.createdAt,
-              updatedAt: comment.updatedAt,
-            }
-          })
-          .filter((value): value is {
-            authorEmail: string
-            visibility: string
-            body: string
-            createdAt: number
-            updatedAt: number
-          } => value !== null),
-        events: events.map((event) => ({
-          type: event.type,
-          payload: event.payload ?? {},
-          createdAt: event.createdAt,
-        })),
-      })
-    }
-
-    return {
-      tenantId,
-      companies: companies.map((company) => ({
-        slug: company.slug,
-        name: company.name,
-        isAvulso: company.isAvulso ?? false,
-        cnpj: company.cnpj ?? null,
-        domain: company.domain ?? null,
-        phone: company.phone ?? null,
-        description: company.description ?? null,
-        address: company.address ?? null,
-        createdAt: company.createdAt,
-        updatedAt: company.updatedAt,
-      })),
-      users: users.map((user) => ({
-        email: user.email,
-        name: user.name,
-        role: user.role ?? null,
-        avatarUrl: user.avatarUrl ?? null,
-        teams: user.teams ?? [],
-        companySlug: user.companyId ? companyMap.get(user.companyId)?.slug ?? null : null,
-      })),
-      queues: queues.map((queue) => ({
-        name: queue.name,
-        slug: queue.slug,
-      })),
-      tickets: ticketsWithRelations,
-    }
-  },
-})
-
-export const importPrismaSnapshot = mutation({
-  args: {
-    secret: v.string(),
-    snapshot: v.object({
-      tenantId: v.string(),
-      companies: v.array(
-        v.object({
-          slug: v.string(),
-          name: v.string(),
-          cnpj: v.optional(v.string()),
-          domain: v.optional(v.string()),
-          phone: v.optional(v.string()),
-          description: v.optional(v.string()),
-          address: v.optional(v.string()),
-          createdAt: v.optional(v.number()),
-          updatedAt: v.optional(v.number()),
-        })
-      ),
-      users: v.array(
-        v.object({
-          email: v.string(),
-          name: v.string(),
-          role: v.optional(v.string()),
-          avatarUrl: v.optional(v.string()),
-          teams: v.optional(v.array(v.string())),
-          companySlug: v.optional(v.string()),
-        })
-      ),
-      queues: v.array(
-        v.object({
-          name: v.string(),
-          slug: v.optional(v.string()),
-        })
-      ),
-      tickets: v.array(
-        v.object({
-          reference: v.number(),
-          subject: v.string(),
-          summary: v.optional(v.string()),
-          status: v.string(),
-          priority: v.string(),
-          channel: v.string(),
-          queueSlug: v.optional(v.string()),
-          requesterEmail: v.string(),
-          assigneeEmail: v.optional(v.string()),
-          companySlug: v.optional(v.string()),
-          dueAt: v.optional(v.number()),
-          firstResponseAt: v.optional(v.number()),
-          resolvedAt: v.optional(v.number()),
-          closedAt: v.optional(v.number()),
-          createdAt: v.number(),
-          updatedAt: v.number(),
-          tags: v.optional(v.array(v.string())),
-          slaSnapshot: v.optional(v.any()),
-          slaResponseDueAt: v.optional(v.number()),
-          slaSolutionDueAt: v.optional(v.number()),
-          slaResponseStatus: v.optional(v.string()),
-          slaSolutionStatus: v.optional(v.string()),
-          slaPausedAt: v.optional(v.number()),
-          slaPausedBy: v.optional(v.string()),
-          slaPausedMs: v.optional(v.number()),
-          comments: v.array(
-            v.object({
-              authorEmail: v.string(),
-              visibility: v.string(),
-              body: v.string(),
-              createdAt: v.number(),
-              updatedAt: v.number(),
-            })
-          ),
-          events: v.array(
-            v.object({
-              type: v.string(),
-              payload: v.optional(v.any()),
-              createdAt: v.number(),
-            })
-          ),
-        })
-      ),
-    }),
-  },
-  handler: async (ctx, { secret, snapshot }) => {
-    if (!SECRET) {
-      throw new ConvexError("CONVEX_SYNC_SECRET não configurada no backend")
-    }
-    if (secret !== SECRET) {
-      throw new ConvexError("Segredo inválido para sincronização")
-    }
-
-    const companyCache = new Map<string, Id<"companies">>()
-    const userCache = new Map<string, Id<"users">>()
-    const queueCache = new Map<string, Id<"queues">>()
-
-    for (const company of snapshot.companies) {
-      await ensureCompany(ctx, snapshot.tenantId, company, companyCache)
-    }
-
-    for (const user of snapshot.users) {
-      await ensureUser(ctx, snapshot.tenantId, user, userCache, companyCache)
-    }
-
-    for (const queue of snapshot.queues) {
-      await ensureQueue(ctx, snapshot.tenantId, queue, queueCache)
-    }
-
-    const snapshotStaffEmails = new Set(
-      snapshot.users
-        .filter((user) => INTERNAL_STAFF_ROLES.has(normalizeRole(user.role ?? null)))
-        .map((user) => normalizeEmail(user.email))
-    )
-
-    const existingTenantUsers = await ctx.db
-      .query("users")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", snapshot.tenantId))
-      .take(2000)
-
-    for (const user of existingTenantUsers) {
-      const role = normalizeRole(user.role ?? null)
-      if (INTERNAL_STAFF_ROLES.has(role) && !snapshotStaffEmails.has(normalizeEmail(user.email))) {
-        await ctx.db.delete(user._id)
-      }
-    }
-
-    let ticketsUpserted = 0
-    let commentsInserted = 0
-    let eventsInserted = 0
-
-    for (const ticket of snapshot.tickets) {
-      const normalizedSnapshot = normalizeImportedSlaSnapshot(ticket.slaSnapshot)
-      const slaPausedMs = typeof ticket.slaPausedMs === "number" ? ticket.slaPausedMs : undefined
-
-      const requesterId = await ensureUser(
-        ctx,
-        snapshot.tenantId,
-        {
-          email: ticket.requesterEmail,
-          name: ticket.requesterEmail,
-        },
-        userCache,
-        companyCache
-      )
-      const assigneeId = ticket.assigneeEmail
-        ? await ensureUser(
-            ctx,
-            snapshot.tenantId,
-            {
-              email: ticket.assigneeEmail,
-              name: ticket.assigneeEmail,
-            },
-            userCache,
-            companyCache
-          )
-        : undefined
-
-      const queueId = ticket.queueSlug ? queueCache.get(ticket.queueSlug) ?? (await ensureQueue(ctx, snapshot.tenantId, { name: ticket.queueSlug, slug: ticket.queueSlug }, queueCache)) : undefined
-      const companyId = ticket.companySlug ? companyCache.get(ticket.companySlug) ?? (await ensureCompany(ctx, snapshot.tenantId, { slug: ticket.companySlug, name: ticket.companySlug }, companyCache)) : undefined
-
-      const existing = await ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_reference", (q) => q.eq("tenantId", snapshot.tenantId).eq("reference", ticket.reference))
-        .first()
-
-      const payload = pruneUndefined({
-        tenantId: snapshot.tenantId,
-        reference: ticket.reference,
-        subject: ticket.subject,
-        summary: ticket.summary ?? undefined,
-        status: ticket.status,
-        priority: ticket.priority,
-        channel: ticket.channel,
-        queueId: queueId as Id<"queues"> | undefined,
-        categoryId: undefined,
-        subcategoryId: undefined,
-        requesterId,
-        assigneeId: assigneeId as Id<"users"> | undefined,
-        working: false,
-        slaPolicyId: undefined,
-        companyId: companyId as Id<"companies"> | undefined,
-        dueAt: ticket.dueAt ?? undefined,
-        firstResponseAt: ticket.firstResponseAt ?? undefined,
-        resolvedAt: ticket.resolvedAt ?? undefined,
-        closedAt: ticket.closedAt ?? undefined,
-        updatedAt: ticket.updatedAt,
-        createdAt: ticket.createdAt,
-        tags: ticket.tags && ticket.tags.length > 0 ? ticket.tags : undefined,
-        slaSnapshot: normalizedSnapshot,
-        slaResponseDueAt: ticket.slaResponseDueAt ?? undefined,
-        slaSolutionDueAt: ticket.slaSolutionDueAt ?? undefined,
-        slaResponseStatus: ticket.slaResponseStatus ?? undefined,
-        slaSolutionStatus: ticket.slaSolutionStatus ?? undefined,
-        slaPausedAt: ticket.slaPausedAt ?? undefined,
-        slaPausedBy: ticket.slaPausedBy ?? undefined,
-        slaPausedMs,
-        customFields: undefined,
-        totalWorkedMs: undefined,
-        activeSessionId: undefined,
-      })
-
-      let ticketId: Id<"tickets">
-      if (existing) {
-        await ctx.db.patch(existing._id, payload)
-        ticketId = existing._id
-      } else {
-        ticketId = await ctx.db.insert("tickets", payload)
-      }
-
-      ticketsUpserted += 1
-
-      const existingComments = await ctx.db
-        .query("ticketComments")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-        .take(500)
-      for (const comment of existingComments) {
-        await ctx.db.delete(comment._id)
-      }
-
-      const existingEvents = await ctx.db
-        .query("ticketEvents")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-        .take(500)
-      for (const event of existingEvents) {
-        await ctx.db.delete(event._id)
-      }
-
-      for (const comment of ticket.comments) {
-        const authorId = await ensureUser(
-          ctx,
-          snapshot.tenantId,
-          {
-            email: comment.authorEmail,
-            name: comment.authorEmail,
-          },
-          userCache,
-          companyCache
-        )
-        await ctx.db.insert("ticketComments", {
-          ticketId,
-          authorId,
-          visibility: comment.visibility,
-          body: comment.body,
-          attachments: [],
-          createdAt: comment.createdAt,
-          updatedAt: comment.updatedAt,
-        })
-        commentsInserted += 1
-      }
-
-      for (const event of ticket.events) {
-        await ctx.db.insert("ticketEvents", {
-          ticketId,
-          type: event.type,
-          payload: event.payload ?? {},
-          createdAt: event.createdAt,
-        })
-        eventsInserted += 1
-      }
-    }
-
-    return {
-      usersProcessed: userCache.size,
-      queuesProcessed: queueCache.size,
-      ticketsUpserted,
-      commentsInserted,
-      eventsInserted,
-    }
-  },
-})
-
-export const backfillTicketCommentAuthorSnapshots = mutation({
-  args: {
-    limit: v.optional(v.number()),
-    dryRun: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { limit, dryRun }) => {
-    const effectiveDryRun = Boolean(dryRun)
-    const maxUpdates = limit && limit > 0 ? limit : null
-    // Limita a 2000 comentarios por execucao para evitar OOM
-    // Se precisar processar mais, rode novamente a migracao
-    const comments = await ctx.db.query("ticketComments").take(2000)
-
-    let updated = 0
-    let skippedExisting = 0
-    let missingAuthors = 0
-
-    for (const comment of comments) {
-      if (comment.authorSnapshot) {
-        skippedExisting += 1
-        continue
-      }
-      if (maxUpdates !== null && updated >= maxUpdates) {
-        break
-      }
-
-      const author = await ctx.db.get(comment.authorId)
-      let name: string | null = author?.name ?? null
-      const email: string | null = author?.email ?? null
-      let avatarUrl: string | null = author?.avatarUrl ?? null
-      const teams: string[] | undefined = (author?.teams ?? undefined) as string[] | undefined
-
-      if (!author) {
-        missingAuthors += 1
-        const events = await ctx.db
-          .query("ticketEvents")
-          .withIndex("by_ticket", (q) => q.eq("ticketId", comment.ticketId))
-          .take(100)
-        const matchingEvent = events.find(
-          (event) => event.type === "COMMENT_ADDED" && event.createdAt === comment.createdAt,
-        )
-        if (matchingEvent && matchingEvent.payload && typeof matchingEvent.payload === "object") {
-          const payload = matchingEvent.payload as { authorName?: string; authorAvatar?: string }
-          if (typeof payload.authorName === "string" && payload.authorName.trim().length > 0) {
-            name = payload.authorName.trim()
-          }
-          if (typeof payload.authorAvatar === "string" && payload.authorAvatar.trim().length > 0) {
-            avatarUrl = payload.authorAvatar
-          }
-        }
-      }
-
-      const snapshot = pruneUndefined({
-        name: name && name.trim().length > 0 ? name : "Usuário removido",
-        email: email ?? undefined,
-        avatarUrl: avatarUrl ?? undefined,
-        teams: teams && teams.length > 0 ? teams : undefined,
-      })
-
-      if (!effectiveDryRun) {
-        await ctx.db.patch(comment._id, { authorSnapshot: snapshot })
-      }
-      updated += 1
-    }
-
-    return {
-      dryRun: effectiveDryRun,
-      totalComments: comments.length,
-      updated,
-      skippedExisting,
-      missingAuthors,
-      limit: maxUpdates,
-    }
-  },
-})
-
-export const syncMachineCompanyReferences = mutation({
-  args: {
-    tenantId: v.optional(v.string()),
-    dryRun: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, dryRun }) => {
-    const effectiveDryRun = Boolean(dryRun)
-
-    // Limita a 1000 maquinas por execucao para evitar OOM
-    const machines = tenantId && tenantId.trim().length > 0
-      ? await ctx.db
-          .query("machines")
-          .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-          .take(1000)
-      : await ctx.db.query("machines").take(1000)
-
-    const slugCache = new Map<string, Id<"companies"> | null>()
-    const summary = {
-      total: machines.length,
-      updated: 0,
-      skippedMissingSlug: 0,
-      skippedMissingCompany: 0,
-      alreadyLinked: 0,
-    }
-
-    for (const machine of machines) {
-      const slug = machine.companySlug ?? null
-      if (!slug) {
-        summary.skippedMissingSlug += 1
-        continue
-      }
-
-      const cacheKey = `${machine.tenantId}::${slug}`
-      let companyId = slugCache.get(cacheKey)
-      if (companyId === undefined) {
-        const company = await ctx.db
-          .query("companies")
-          .withIndex("by_tenant_slug", (q) => q.eq("tenantId", machine.tenantId).eq("slug", slug))
-          .unique()
-        companyId = company?._id ?? null
-        slugCache.set(cacheKey, companyId)
-      }
-
-      if (!companyId) {
-        summary.skippedMissingCompany += 1
-        continue
-      }
-
-      if (machine.companyId === companyId) {
-        summary.alreadyLinked += 1
-        continue
-      }
-
-      if (!effectiveDryRun) {
-        await ctx.db.patch(machine._id, { companyId })
-      }
-      summary.updated += 1
-    }
-
-    return {
-      dryRun: effectiveDryRun,
-      ...summary,
-    }
-  },
-})
-
-/**
- * Migracao para compactar metadata de machines, removendo dados volumosos
- * como inventory.software (lista de programas instalados) que podem ter
- * centenas de KBs por maquina.
- *
- * Esta migracao preserva:
- * - metrics (metricas de sistema)
- * - postureAlerts (alertas de postura)
- * - lastPostureAt (timestamp)
- * - collaborator (email do colaborador)
- * - inventory.os, inventory.cpu, inventory.memory, inventory.disks, inventory.network
- * - inventory.services (lista de servicos - usado para alertas de postura)
- *
- * Remove:
- * - inventory.software (lista completa de programas instalados - muito grande)
- * - inventory.extended (dados estendidos do Linux - muito grande)
- * - cpuWindow (janela de CPU - pode ser reconstruida)
- */
-export const compactMachineMetadata = mutation({
-  args: {
-    tenantId: v.optional(v.string()),
-    limit: v.optional(v.number()),
-    dryRun: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, limit, dryRun }) => {
-    const effectiveDryRun = Boolean(dryRun)
-    const effectiveLimit = limit && limit > 0 ? Math.min(limit, 200) : 200
-
-    // Busca maquinas em lotes pequenos para evitar OOM
-    const machines = tenantId && tenantId.trim().length > 0
-      ? await ctx.db
-          .query("machines")
-          .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-          .take(effectiveLimit)
-      : await ctx.db.query("machines").take(effectiveLimit)
-
-    let processed = 0
-    let compacted = 0
-    let bytesSavedEstimate = 0
-
-    for (const machine of machines) {
-      processed += 1
-      const metadata = machine.metadata
-      if (!metadata || typeof metadata !== "object") continue
-
-      const meta = metadata as Record<string, unknown>
-      const inventory = meta["inventory"]
-      const cpuWindow = meta["cpuWindow"]
-
-      // Verificar se precisa compactar
-      let needsCompact = false
-      const sizeBefore = JSON.stringify(meta).length
-
-      const newMeta: Record<string, unknown> = {}
-
-      // Preservar campos essenciais
-      if (meta["metrics"]) newMeta["metrics"] = meta["metrics"]
-      if (meta["postureAlerts"]) newMeta["postureAlerts"] = meta["postureAlerts"]
-      if (meta["lastPostureAt"]) newMeta["lastPostureAt"] = meta["lastPostureAt"]
-      if (meta["collaborator"]) newMeta["collaborator"] = meta["collaborator"]
-      if (meta["remoteAccessSnapshot"]) newMeta["remoteAccessSnapshot"] = meta["remoteAccessSnapshot"]
-
-      // Compactar cpuWindow para apenas ultimas 30 amostras (em vez de 120)
-      if (Array.isArray(cpuWindow) && cpuWindow.length > 30) {
-        newMeta["cpuWindow"] = cpuWindow.slice(-30)
-        needsCompact = true
-      } else if (cpuWindow) {
-        newMeta["cpuWindow"] = cpuWindow
-      }
-
-      // Compactar inventory - remover software e extended
-      if (inventory && typeof inventory === "object") {
-        const inv = inventory as Record<string, unknown>
-        const newInv: Record<string, unknown> = {}
-
-        // Preservar apenas campos essenciais do inventory
-        if (inv["os"]) newInv["os"] = inv["os"]
-        if (inv["cpu"]) newInv["cpu"] = inv["cpu"]
-        if (inv["memory"]) newInv["memory"] = inv["memory"]
-        if (inv["disks"]) newInv["disks"] = inv["disks"]
-        if (inv["network"]) newInv["network"] = inv["network"]
-        if (inv["services"]) newInv["services"] = inv["services"]
-        if (inv["bios"]) newInv["bios"] = inv["bios"]
-        if (inv["motherboard"]) newInv["motherboard"] = inv["motherboard"]
-
-        // Verificar se tinha software ou extended (campos volumosos)
-        if (inv["software"] || inv["extended"]) {
-          needsCompact = true
-        }
-
-        if (Object.keys(newInv).length > 0) {
-          newMeta["inventory"] = newInv
-        }
-      }
-
-      if (!needsCompact) continue
-
-      const sizeAfter = JSON.stringify(newMeta).length
-      bytesSavedEstimate += sizeBefore - sizeAfter
-
-      if (!effectiveDryRun) {
-        await ctx.db.patch(machine._id, { metadata: newMeta, updatedAt: Date.now() })
-      }
-      compacted += 1
-    }
-
-    return {
-      dryRun: effectiveDryRun,
-      processed,
-      compacted,
-      bytesSavedEstimate,
-      bytesSavedMB: Math.round(bytesSavedEstimate / 1024 / 1024 * 100) / 100,
-    }
-  },
-})
-
-export const backfillTicketSnapshots = mutation({
-  args: { tenantId: v.string(), limit: v.optional(v.number()) },
-  handler: async (ctx, { tenantId, limit }) => {
-    // Limita a 1000 tickets por execucao para evitar OOM
-    const effectiveLimit = limit && limit > 0 ? Math.min(limit, 1000) : 1000
-    const tickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(effectiveLimit)
-
-    let processed = 0
-    for (const t of tickets) {
-      if (limit && processed >= limit) break
-      const patch: Record<string, unknown> = {}
-      if (!t.requesterSnapshot) {
-        const requester = await ctx.db.get(t.requesterId)
-        if (requester) {
-          patch.requesterSnapshot = {
-            name: requester.name,
-            email: requester.email,
-            avatarUrl: requester.avatarUrl ?? undefined,
-            teams: requester.teams ?? undefined,
-          }
-        }
-      }
-      if (t.assigneeId && !t.assigneeSnapshot) {
-        const assignee = await ctx.db.get(t.assigneeId)
-        if (assignee) {
-          patch.assigneeSnapshot = {
-            name: assignee.name,
-            email: assignee.email,
-            avatarUrl: assignee.avatarUrl ?? undefined,
-            teams: assignee.teams ?? undefined,
-          }
-        }
-      }
-      if (!t.companySnapshot) {
-        const companyId = t.companyId
-        if (companyId) {
-          const company = await ctx.db.get(companyId)
-          if (company) {
-            patch.companySnapshot = {
-              name: company.name,
-              slug: company.slug,
-              isAvulso: company.isAvulso ?? undefined,
-            }
-          }
-        }
-      }
-      if (Object.keys(patch).length > 0) {
-        await ctx.db.patch(t._id, patch)
-      }
-      processed += 1
-    }
-    return { processed }
-  },
-})
-
-/**
- * Migration para remover comentarios duplicados de troca de responsavel.
- * Esses comentarios eram criados automaticamente ao trocar o responsavel,
- * mas essa informacao ja aparece na linha do tempo (ticketEvents).
- * O comentario segue o padrao: "<p><strong>Responsável atualizado:</strong>..."
- */
-export const removeAssigneeChangeComments = mutation({
-  args: {
-    tenantId: v.optional(v.string()),
-    limit: v.optional(v.number()),
-    dryRun: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, limit, dryRun }) => {
-    const effectiveDryRun = Boolean(dryRun)
-    const effectiveLimit = limit && limit > 0 ? Math.min(limit, 500) : 500
-
-    // Busca comentarios internos que contenham o padrao de troca de responsavel
-    const comments = tenantId && tenantId.trim().length > 0
-      ? await ctx.db.query("ticketComments").take(5000)
-      : await ctx.db.query("ticketComments").take(5000)
-
-    // Filtrar comentarios que sao de troca de responsavel
-    const assigneeChangePattern = "<p><strong>Responsável atualizado:</strong>"
-    const toDelete = comments.filter((comment) => {
-      if (comment.visibility !== "INTERNAL") return false
-      if (typeof comment.body !== "string") return false
-      return comment.body.includes(assigneeChangePattern)
-    })
-
-    // Filtrar por tenant se especificado
-    let filtered = toDelete
-    if (tenantId && tenantId.trim().length > 0) {
-      const ticketIds = new Set<string>()
-      const tickets = await ctx.db
-        .query("tickets")
-        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-        .take(10000)
-      for (const t of tickets) {
-        ticketIds.add(t._id)
-      }
-      filtered = toDelete.filter((c) => ticketIds.has(c.ticketId))
-    }
-
-    const limitedComments = filtered.slice(0, effectiveLimit)
-    let deleted = 0
-    let eventsDeleted = 0
-
-    for (const comment of limitedComments) {
-      if (!effectiveDryRun) {
-        // Deletar o evento COMMENT_ADDED correspondente
-        const events = await ctx.db
-          .query("ticketEvents")
-          .withIndex("by_ticket", (q) => q.eq("ticketId", comment.ticketId))
-          .take(500)
-        const matchingEvent = events.find(
-          (event) =>
-            event.type === "COMMENT_ADDED" &&
-            Math.abs(event.createdAt - comment.createdAt) < 1000, // mesmo timestamp (tolerancia de 1s)
-        )
-        if (matchingEvent) {
-          await ctx.db.delete(matchingEvent._id)
-          eventsDeleted += 1
-        }
-        await ctx.db.delete(comment._id)
-      }
-      deleted += 1
-    }
-
-    return {
-      dryRun: effectiveDryRun,
-      totalFound: filtered.length,
-      deleted,
-      eventsDeleted,
-      remaining: filtered.length - deleted,
-    }
-  },
-})
diff --git a/convex/ops.ts b/convex/ops.ts
deleted file mode 100644
index c50e795..0000000
--- a/convex/ops.ts
+++ /dev/null
@@ -1,76 +0,0 @@
-import { ConvexError, v } from "convex/values"
-
-import { query } from "./_generated/server"
-import { getOfflineThresholdMs, getStaleThresholdMs } from "./machines"
-
-const MACHINE_SCAN_LIMIT = 1200
-
-export const healthSnapshot = query({
-  args: {
-    token: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const requiredToken = process.env["INTERNAL_HEALTH_TOKEN"] ?? process.env["REPORTS_CRON_SECRET"] ?? null
-    if (requiredToken && args.token !== requiredToken) {
-      throw new ConvexError("Nao autorizado")
-    }
-
-    const now = Date.now()
-    const offlineMs = getOfflineThresholdMs()
-    const staleMs = getStaleThresholdMs(offlineMs)
-
-    const machines = await ctx.db.query("machines").take(MACHINE_SCAN_LIMIT)
-    const heartbeats = await ctx.db.query("machineHeartbeats").collect()
-
-    let online = 0
-    let warning = 0
-    let offline = 0
-    let newest = 0
-    let oldest = 0
-    const withHeartbeat = new Set<string>()
-
-    for (const hb of heartbeats) {
-      const ageMs = now - hb.lastHeartbeatAt
-      withHeartbeat.add(String(hb.machineId))
-      if (newest === 0 || hb.lastHeartbeatAt > newest) {
-        newest = hb.lastHeartbeatAt
-      }
-      if (oldest === 0 || hb.lastHeartbeatAt < oldest) {
-        oldest = hb.lastHeartbeatAt
-      }
-      if (ageMs <= offlineMs) {
-        online += 1
-      } else if (ageMs <= staleMs) {
-        warning += 1
-      } else {
-        offline += 1
-      }
-    }
-
-    const withoutHeartbeat = machines.length - withHeartbeat.size
-    const totalOffline = offline + (withoutHeartbeat > 0 ? withoutHeartbeat : 0)
-
-    return {
-      totals: {
-        machines: machines.length,
-        heartbeats: heartbeats.length,
-        withoutHeartbeat: withoutHeartbeat > 0 ? withoutHeartbeat : 0,
-        truncated: machines.length === MACHINE_SCAN_LIMIT,
-      },
-      connectivity: {
-        online,
-        warning,
-        offline: totalOffline,
-      },
-      heartbeatAgeMs: {
-        newest: newest ? now - newest : null,
-        oldest: oldest ? now - oldest : null,
-      },
-      thresholds: {
-        offlineMs,
-        staleMs,
-      },
-      generatedAt: now,
-    }
-  },
-})
diff --git a/convex/reactEmail.tsx b/convex/reactEmail.tsx
deleted file mode 100644
index 7ec9382..0000000
--- a/convex/reactEmail.tsx
+++ /dev/null
@@ -1,78 +0,0 @@
-import * as React from "react"
-import { render } from "@react-email/render"
-
-import AutomationEmail, { type AutomationEmailProps } from "../emails/automation-email"
-import SimpleNotificationEmail, { type SimpleNotificationEmailProps } from "../emails/simple-notification-email"
-import InviteEmail, { type InviteEmailProps } from "../emails/invite-email"
-import PasswordResetEmail, { type PasswordResetEmailProps } from "../emails/password-reset-email"
-import NewLoginEmail, { type NewLoginEmailProps } from "../emails/new-login-email"
-import SlaWarningEmail, { type SlaWarningEmailProps } from "../emails/sla-warning-email"
-import SlaBreachedEmail, { type SlaBreachedEmailProps } from "../emails/sla-breached-email"
-import TicketCreatedEmail, { type TicketCreatedEmailProps } from "../emails/ticket-created-email"
-import TicketResolvedEmail, { type TicketResolvedEmailProps } from "../emails/ticket-resolved-email"
-import TicketAssignedEmail, { type TicketAssignedEmailProps } from "../emails/ticket-assigned-email"
-import TicketStatusEmail, { type TicketStatusEmailProps } from "../emails/ticket-status-email"
-import TicketCommentEmail, { type TicketCommentEmailProps } from "../emails/ticket-comment-email"
-
-export type {
-  AutomationEmailProps,
-  SimpleNotificationEmailProps,
-  InviteEmailProps,
-  PasswordResetEmailProps,
-  NewLoginEmailProps,
-  SlaWarningEmailProps,
-  SlaBreachedEmailProps,
-  TicketCreatedEmailProps,
-  TicketResolvedEmailProps,
-  TicketAssignedEmailProps,
-  TicketStatusEmailProps,
-  TicketCommentEmailProps,
-}
-
-export async function renderAutomationEmailHtml(props: AutomationEmailProps) {
-  return render(<AutomationEmail {...props} />, { pretty: false })
-}
-
-export async function renderSimpleNotificationEmailHtml(props: SimpleNotificationEmailProps) {
-  return render(<SimpleNotificationEmail {...props} />, { pretty: false })
-}
-
-export async function renderInviteEmailHtml(props: InviteEmailProps) {
-  return render(<InviteEmail {...props} />, { pretty: false })
-}
-
-export async function renderPasswordResetEmailHtml(props: PasswordResetEmailProps) {
-  return render(<PasswordResetEmail {...props} />, { pretty: false })
-}
-
-export async function renderNewLoginEmailHtml(props: NewLoginEmailProps) {
-  return render(<NewLoginEmail {...props} />, { pretty: false })
-}
-
-export async function renderSlaWarningEmailHtml(props: SlaWarningEmailProps) {
-  return render(<SlaWarningEmail {...props} />, { pretty: false })
-}
-
-export async function renderSlaBreachedEmailHtml(props: SlaBreachedEmailProps) {
-  return render(<SlaBreachedEmail {...props} />, { pretty: false })
-}
-
-export async function renderTicketCreatedEmailHtml(props: TicketCreatedEmailProps) {
-  return render(<TicketCreatedEmail {...props} />, { pretty: false })
-}
-
-export async function renderTicketResolvedEmailHtml(props: TicketResolvedEmailProps) {
-  return render(<TicketResolvedEmail {...props} />, { pretty: false })
-}
-
-export async function renderTicketAssignedEmailHtml(props: TicketAssignedEmailProps) {
-  return render(<TicketAssignedEmail {...props} />, { pretty: false })
-}
-
-export async function renderTicketStatusEmailHtml(props: TicketStatusEmailProps) {
-  return render(<TicketStatusEmail {...props} />, { pretty: false })
-}
-
-export async function renderTicketCommentEmailHtml(props: TicketCommentEmailProps) {
-  return render(<TicketCommentEmail {...props} />, { pretty: false })
-}
diff --git a/convex/reports.ts b/convex/reports.ts
deleted file mode 100644
index 563a082..0000000
--- a/convex/reports.ts
+++ /dev/null
@@ -1,2579 +0,0 @@
-import { action, mutation, query } from "./_generated/server";
-import type { MutationCtx, QueryCtx } from "./_generated/server";
-import { ConvexError, v } from "convex/values";
-import type { Doc, Id } from "./_generated/dataModel";
-
-import { requireStaff } from "./rbac";
-import { getOfflineThresholdMs, getStaleThresholdMs } from "./machines";
-
-export type TicketStatusNormalized = "PENDING" | "AWAITING_ATTENDANCE" | "PAUSED" | "RESOLVED";
-type QueryFilterBuilder = { lt: (field: unknown, value: number) => unknown; field: (name: string) => unknown };
-export const STATUS_NORMALIZE_MAP: Record<string, TicketStatusNormalized> = {
-  NEW: "PENDING",
-  PENDING: "PENDING",
-  OPEN: "AWAITING_ATTENDANCE",
-  AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
-  ON_HOLD: "PAUSED",
-  PAUSED: "PAUSED",
-  RESOLVED: "RESOLVED",
-  CLOSED: "RESOLVED",
-};
-
-export function normalizeStatus(status: string | null | undefined): TicketStatusNormalized {
-  if (!status) return "PENDING";
-  const normalized = STATUS_NORMALIZE_MAP[status.toUpperCase()];
-  return normalized ?? "PENDING";
-}
-
-function average(values: number[]) {
-  if (values.length === 0) return null;
-  return values.reduce((sum, value) => sum + value, 0) / values.length;
-}
-
-function resolveCategoryName(
-  categoryId: string | null,
-  snapshot: { categoryName?: string } | null,
-  categories: Map<string, Doc<"ticketCategories">>
-) {
-  if (categoryId) {
-    const category = categories.get(categoryId)
-    if (category?.name) {
-      return category.name
-    }
-  }
-  if (snapshot?.categoryName && snapshot.categoryName.trim().length > 0) {
-    return snapshot.categoryName.trim()
-  }
-  return "Sem categoria"
-}
-
-export const OPEN_STATUSES = new Set<TicketStatusNormalized>(["PENDING", "AWAITING_ATTENDANCE", "PAUSED"]);
-export const ONE_DAY_MS = 24 * 60 * 60 * 1000;
-
-const REPORTS_PAGE_SIZE = 200;
-const RESOLVED_CHUNK_MS = 6 * 60 * 60 * 1000;
-const MAX_RANGE_DAYS = 90;
-const MAX_RANGE_MS = MAX_RANGE_DAYS * ONE_DAY_MS;
-const CACHE_TTL_MS = 60_000;
-const LOCK_TTL_MS = 45_000;
-const DASHBOARD_LOG_INTERVAL = 400;
-
-function clampRangeWindow(startMs: number, endMs: number) {
-  if (endMs <= startMs) {
-    throw new ConvexError("Intervalo inválido");
-  }
-  if (endMs - startMs > MAX_RANGE_MS) {
-    return {
-      startMs,
-      endMs: startMs + MAX_RANGE_MS,
-      wasClamped: true,
-    };
-  }
-  return { startMs, endMs, wasClamped: false };
-}
-
-function deriveRangeDays(startMs: number, endMs: number) {
-  return Math.max(1, Math.ceil((endMs - startMs) / ONE_DAY_MS));
-}
-
-function buildDashboardCacheKey({
-  tenantId,
-  companyId,
-  range,
-  dateFrom,
-  dateTo,
-  allowWide,
-}: {
-  tenantId: string;
-  companyId?: Id<"companies">;
-  range?: string;
-  dateFrom?: string;
-  dateTo?: string;
-  allowWide?: boolean;
-}) {
-  return JSON.stringify({
-    tenantId,
-    companyId: companyId ? String(companyId) : "all",
-    range: range ?? null,
-    dateFrom: dateFrom ?? null,
-    dateTo: dateTo ?? null,
-    allowWide: allowWide === true,
-  });
-}
-
-async function readDashboardCache(ctx: MutationCtx, tenantId: string, cacheKey: string) {
-  const cached = await ctx.db
-    .query("analyticsCache")
-    .withIndex("by_key", (q) => q.eq("tenantId", tenantId).eq("cacheKey", cacheKey))
-    .first();
-  if (!cached) return null;
-  if (cached.expiresAt <= Date.now()) {
-    await ctx.db.delete(cached._id);
-    return null;
-  }
-  return cached;
-}
-
-async function writeDashboardCache(
-  ctx: MutationCtx,
-  tenantId: string,
-  cacheKey: string,
-  payload: unknown,
-) {
-  const expiresAt = Date.now() + CACHE_TTL_MS;
-  await ctx.db.insert("analyticsCache", {
-    tenantId,
-    cacheKey,
-    payload,
-    expiresAt,
-    _ttl: expiresAt,
-  });
-}
-
-async function acquireDashboardLock(ctx: MutationCtx, tenantId: string, cacheKey: string) {
-  const now = Date.now();
-  const existing = await ctx.db
-    .query("analyticsLocks")
-    .withIndex("by_key", (q) => q.eq("tenantId", tenantId).eq("cacheKey", cacheKey))
-    .first();
-  if (existing) {
-    if (existing.expiresAt > now) {
-      return null;
-    }
-    await ctx.db.delete(existing._id);
-  }
-  const expiresAt = now + LOCK_TTL_MS;
-  const lockId = await ctx.db.insert("analyticsLocks", {
-    tenantId,
-    cacheKey,
-    expiresAt,
-    _ttl: expiresAt,
-  });
-  return lockId;
-}
-
-async function releaseDashboardLock(ctx: MutationCtx, lockId: Id<"analyticsLocks"> | null) {
-  if (!lockId) return;
-  try {
-    await ctx.db.delete(lockId);
-  } catch {
-    // ignore stale lock deletions
-  }
-}
-
-function logDashboardProgress(_processed: number, _tenantId: string) {
-  // Log de progresso removido para reduzir ruido no console
-}
-
-function mapToChronologicalSeries(map: Map<string, number>) {
-  return Array.from(map.entries())
-    .sort((a, b) => a[0].localeCompare(b[0]))
-    .map(([key, count]) => ({ key, count }));
-}
-
-function mapToDescendingSeries(map: Map<string, number>) {
-  return Array.from(map.entries())
-    .sort((a, b) => {
-      const diff = b[1] - a[1];
-      return diff !== 0 ? diff : a[0].localeCompare(b[0]);
-    })
-    .map(([key, count]) => ({ key, count }));
-}
-
-function flattenMachineCategoryMap(map: Map<string, Map<string, number>>) {
-  const results: Array<{ machineId: string; categoryId: string; count: number }> = [];
-  for (const [machineId, categories] of map.entries()) {
-    for (const [categoryId, count] of categories.entries()) {
-      results.push({ machineId, categoryId, count });
-    }
-  }
-  return results;
-}
-
-type PaginatedResult<T> = {
-  page: T[];
-  continueCursor?: string | null;
-  done?: boolean;
-  isDone?: boolean;
-};
-
-type QueryBuilder<T> = {
-  paginate?: (options: { cursor: string | null; numItems: number }) => Promise<PaginatedResult<T>>;
-  collect?: () => Promise<T[]>;
-};
-
-async function paginateTickets<T>(
-  buildQuery: () => QueryBuilder<T>,
-  handler: (doc: T) => void | Promise<void>,
-  pageSize = REPORTS_PAGE_SIZE,
-) {
-  let cursor: string | null = null;
-
-  while (true) {
-    const query = buildQuery();
-    const paginateFn:
-      | ((options: { cursor: string | null; numItems: number }) => Promise<PaginatedResult<T>>)
-      | undefined = query.paginate;
-
-    if (typeof paginateFn !== "function") {
-      if (cursor !== null) {
-        throw new ConvexError("Query does not support pagination but cursor was provided");
-      }
-      const collectFn = query.collect;
-      if (typeof collectFn !== "function") {
-        throw new ConvexError("Query does not support paginate or collect");
-      }
-      const docs = await collectFn.call(query);
-      for (const doc of docs) {
-        await handler(doc);
-      }
-      return;
-    }
-
-    let page: PaginatedResult<T>;
-    try {
-      page = await paginateFn.call(query, { cursor, numItems: pageSize });
-    } catch (error) {
-      // Em cenários raros o Convex pode lançar InvalidCursor quando
-      // o fingerprint da query muda entre páginas. Nesse caso,
-      // fazemos fallback para uma leitura simples via collect()
-      // para evitar quebrar o dashboard.
-      const message = (error as Error | null | undefined)?.message ?? "";
-      const isInvalidCursor =
-        typeof message === "string" &&
-        message.includes("InvalidCursor");
-      // Alguns erros de paginação vêm embrulhados em ConvexError com metadados.
-      type PaginationErrorMetadata = {
-        paginationError?: string;
-      };
-      type PaginationError = {
-        data?: PaginationErrorMetadata;
-      };
-      const data = (error as PaginationError | null | undefined)?.data;
-      const isPaginationInvalidCursor =
-        data && typeof data === "object" && data.paginationError === "InvalidCursor";
-
-      if (isInvalidCursor || isPaginationInvalidCursor) {
-        const fallbackQuery = buildQuery();
-        const collectFn = fallbackQuery.collect;
-        if (typeof collectFn !== "function") {
-          throw error;
-        }
-        const docs = await collectFn.call(fallbackQuery);
-        for (const doc of docs) {
-          await handler(doc);
-        }
-        return;
-      }
-
-      throw error;
-    }
-
-    for (const doc of page.page) {
-      await handler(doc);
-    }
-
-    const continueCursor = page.continueCursor ?? null;
-    const done = page.done ?? page.isDone ?? !continueCursor;
-    if (done) {
-      break;
-    }
-    cursor = continueCursor;
-  }
-}
-
-function withLowerBound<T>(range: T, field: string, value: number): T {
-  const candidate = range as { gte?: (field: string, value: number) => unknown };
-  if (candidate && typeof candidate.gte === "function") {
-    return candidate.gte(field, value) as T;
-  }
-  return range;
-}
-
-function withUpperBound<T>(range: T, field: string, value: number): T {
-  const candidate = range as { lt?: (field: string, value: number) => unknown };
-  if (candidate && typeof candidate.lt === "function") {
-    return candidate.lt(field, value) as T;
-  }
-  return range;
-}
-
-function parseIsoDateToMs(value?: string | null): number | null {
-  if (!value) return null;
-  const [yearStr, monthStr, dayStr] = value.split("-");
-  const year = Number(yearStr);
-  const month = Number(monthStr);
-  const day = Number(dayStr);
-  if (!year || !month || !day) return null;
-  const date = new Date(Date.UTC(year, month - 1, day, 0, 0, 0, 0));
-  return date.getTime();
-}
-
-function resolveRangeWindow(
-  range: string | undefined,
-  dateFrom: string | undefined,
-  dateTo: string | undefined,
-  defaultDays: number,
-): { startMs: number; endMs: number; days: number } {
-  const fromMs = parseIsoDateToMs(dateFrom);
-  const toMs = parseIsoDateToMs(dateTo);
-
-  if (fromMs !== null || toMs !== null) {
-    const startMs = fromMs ?? toMs ?? Date.now();
-    const endMsBase = toMs ?? fromMs ?? startMs;
-    const endMs = endMsBase + ONE_DAY_MS;
-    const days = Math.max(1, Math.round((endMs - startMs) / ONE_DAY_MS));
-    return { startMs, endMs, days };
-  }
-
-  const normalizedRange = range ?? "90d";
-  let days = defaultDays;
-  if (normalizedRange === "7d") days = 7;
-  else if (normalizedRange === "30d") days = 30;
-  else if (normalizedRange === "365d" || normalizedRange === "12m") days = 365;
-  else if (normalizedRange === "all") {
-    const now = new Date();
-    now.setUTCHours(0, 0, 0, 0);
-    const endMs = now.getTime() + ONE_DAY_MS;
-    return { startMs: 0, endMs, days: 0 };
-  }
-
-  const end = new Date();
-  end.setUTCHours(0, 0, 0, 0);
-  const endMs = end.getTime() + ONE_DAY_MS;
-  const startMs = endMs - days * ONE_DAY_MS;
-  return { startMs, endMs, days };
-}
-
-function resolveScopedCompanyId(
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  companyId?: Id<"companies">,
-): Id<"companies"> | undefined {
-  if (viewer.role === "MANAGER") {
-    if (!viewer.user.companyId) {
-      throw new ConvexError("Gestor não possui empresa vinculada");
-    }
-    return viewer.user.companyId;
-  }
-  return companyId;
-}
-
-type TicketProcessor = (ticket: Doc<"tickets">) => void | Promise<void>;
-
-async function forEachScopedTicket(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  processor: TicketProcessor,
-) {
-  const scopedCompanyId = resolveScopedCompanyId(viewer);
-  await paginateTickets(
-    () =>
-      scopedCompanyId
-        ? ctx.db
-            .query("tickets")
-            .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
-            .order("desc")
-        : ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
-    async (ticket) => {
-      await processor(ticket);
-    },
-  );
-}
-
-async function forEachTenantTicket(ctx: QueryCtx, tenantId: string, processor: TicketProcessor) {
-  await paginateTickets(
-    () => ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
-    async (ticket) => {
-      await processor(ticket);
-    },
-  );
-}
-
-async function forEachScopedTicketByCreatedRange(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  startMs: number,
-  endMs: number,
-  companyId: Id<"companies"> | undefined,
-  processor: TicketProcessor,
-) {
-  const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
-  const makeQuery = () =>
-    scopedCompanyId
-      ? ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_company_created", (q) => {
-            let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
-            range = withLowerBound(range, "createdAt", startMs);
-            range = withUpperBound(range, "createdAt", endMs);
-            return range;
-          })
-          .order("desc")
-      : ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_created", (q) => {
-            let range = q.eq("tenantId", tenantId);
-            range = withLowerBound(range, "createdAt", startMs);
-            range = withUpperBound(range, "createdAt", endMs);
-            return range;
-          })
-          .order("desc");
-
-  await paginateTickets(
-    () => makeQuery(),
-    async (ticket) => {
-      const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null;
-      if (createdAt === null) return;
-      if (createdAt < startMs || createdAt >= endMs) return;
-      await processor(ticket);
-    },
-  );
-}
-
-async function forEachScopedTicketByResolvedRange(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  startMs: number,
-  endMs: number,
-  companyId: Id<"companies"> | undefined,
-  processor: TicketProcessor,
-) {
-  const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
-  const query = scopedCompanyId
-    ? ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_company_resolved", (q) => {
-          let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
-          range = withLowerBound(range, "resolvedAt", startMs);
-          range = withUpperBound(range, "resolvedAt", endMs);
-          return range;
-        })
-        .order("desc")
-    : ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_resolved", (q) => {
-          let range = q.eq("tenantId", tenantId);
-          range = withLowerBound(range, "resolvedAt", startMs);
-          range = withUpperBound(range, "resolvedAt", endMs);
-          return range;
-        })
-        .order("desc");
-
-  await paginateTickets(
-    () => query,
-    async (ticket) => {
-      const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null;
-      if (resolvedAt === null) return;
-      if (resolvedAt < startMs || resolvedAt >= endMs) return;
-      await processor(ticket);
-    },
-  );
-}
-
-async function forEachScopedTicketByResolvedRangeChunked(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  startMs: number,
-  endMs: number,
-  companyId: Id<"companies"> | undefined,
-  processor: TicketProcessor,
-) {
-  const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
-  for (let chunkStart = startMs; chunkStart < endMs; chunkStart += RESOLVED_CHUNK_MS) {
-    const chunkEnd = Math.min(chunkStart + RESOLVED_CHUNK_MS, endMs);
-    const query = scopedCompanyId
-      ? ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_company_resolved", (q) => {
-            let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
-            range = withLowerBound(range, "resolvedAt", chunkStart);
-            range = withUpperBound(range, "resolvedAt", chunkEnd);
-            return range;
-          })
-          .order("desc")
-      : ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_resolved", (q) => {
-            let range = q.eq("tenantId", tenantId);
-            range = withLowerBound(range, "resolvedAt", chunkStart);
-            range = withUpperBound(range, "resolvedAt", chunkEnd);
-            return range;
-          })
-          .order("desc");
-
-    // Coleta tickets do chunk (o chunk ja e limitado por periodo)
-    const snapshot = await query.take(1000);
-    // Limita processamento a 1000 tickets por chunk para evitar timeout
-    const limitedSnapshot = snapshot;
-    for (const ticket of limitedSnapshot) {
-      const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null;
-      if (resolvedAt === null) continue;
-      if (resolvedAt < chunkStart || resolvedAt >= chunkEnd) continue;
-      await processor(ticket);
-    }
-  }
-}
-
-export async function fetchOpenScopedTickets(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  companyId?: Id<"companies">,
-): Promise<Doc<"tickets">[]> {
-  const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
-  const statuses: TicketStatusNormalized[] = ["PENDING", "AWAITING_ATTENDANCE", "PAUSED"];
-  const results: Doc<"tickets">[] = [];
-  const seen = new Set<string>();
-
-  // Limita a 500 tickets por status para evitar OOM
-  const MAX_PER_STATUS = 500;
-  for (const status of statuses) {
-    const snapshot = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_status", (q) => q.eq("tenantId", tenantId).eq("status", status))
-      .take(500);
-    for (const ticket of snapshot) {
-      if (!OPEN_STATUSES.has(normalizeStatus(ticket.status))) continue;
-      if (scopedCompanyId && ticket.companyId !== scopedCompanyId) continue;
-      const key = String(ticket._id);
-      if (seen.has(key)) continue;
-      seen.add(key);
-      results.push(ticket);
-    }
-  }
-
-  return results;
-}
-
-function percentageChange(current: number, previous: number) {
-  if (previous === 0) {
-    return current === 0 ? 0 : null;
-  }
-  return ((current - previous) / previous) * 100;
-}
-
-function extractScore(payload: unknown): number | null {
-  if (typeof payload === "number") return payload;
-  if (payload && typeof payload === "object" && "score" in payload) {
-    const value = (payload as { score: unknown }).score;
-    if (typeof value === "number") {
-      return value;
-    }
-  }
-  return null;
-}
-
-function extractMaxScore(payload: unknown): number | null {
-  if (payload && typeof payload === "object" && "maxScore" in payload) {
-    const value = (payload as { maxScore: unknown }).maxScore;
-    if (typeof value === "number" && Number.isFinite(value) && value > 0) {
-      return value;
-    }
-  }
-  return null;
-}
-
-function extractComment(payload: unknown): string | null {
-  if (payload && typeof payload === "object" && "comment" in payload) {
-    const value = (payload as { comment: unknown }).comment;
-    if (typeof value === "string") {
-      const trimmed = value.trim();
-      return trimmed.length > 0 ? trimmed : null;
-    }
-  }
-  return null;
-}
-
-function extractAssignee(payload: unknown): { id: string | null; name: string | null } {
-  if (!payload || typeof payload !== "object") {
-    return { id: null, name: null }
-  }
-  const record = payload as Record<string, unknown>
-  const rawId = record["assigneeId"]
-  const rawName = record["assigneeName"]
-  const id = typeof rawId === "string" && rawId.trim().length > 0 ? rawId.trim() : null
-  const name = typeof rawName === "string" && rawName.trim().length > 0 ? rawName.trim() : null
-  return { id, name }
-}
-
-function isNotNull<T>(value: T | null): value is T {
-  return value !== null;
-}
-
-export async function fetchTickets(ctx: QueryCtx, tenantId: string) {
-  const results: Doc<"tickets">[] = [];
-  await forEachTenantTicket(ctx, tenantId, (ticket) => {
-    results.push(ticket);
-  });
-  return results;
-}
-
-async function fetchCategoryMap(ctx: QueryCtx, tenantId: string) {
-  const categories = await ctx.db
-    .query("ticketCategories")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(500);
-  const map = new Map<string, Doc<"ticketCategories">>();
-  for (const category of categories) {
-    map.set(String(category._id), category);
-  }
-  return map;
-}
-
-export async function fetchScopedTickets(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-) {
-  const scopedCompanyId = resolveScopedCompanyId(viewer);
-  const results: Doc<"tickets">[] = [];
-
-  await forEachScopedTicket(ctx, tenantId, viewer, (ticket) => {
-    results.push(ticket);
-  });
-
-  return results;
-}
-
-export async function fetchScopedTicketsByCreatedRange(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  startMs: number,
-  endMs: number,
-  companyId?: Id<"companies">,
-) {
-  const results: Doc<"tickets">[] = [];
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
-    results.push(ticket);
-  });
-
-  return results;
-}
-
-export async function fetchScopedTicketsByResolvedRange(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  startMs: number,
-  endMs: number,
-  companyId?: Id<"companies">,
-) {
-  const results: Doc<"tickets">[] = [];
-  await forEachScopedTicketByResolvedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
-    results.push(ticket);
-  });
-
-  return results;
-}
-
-export async function fetchScopedTicketsByResolvedRangeSnapshot(
-  ctx: QueryCtx,
-  tenantId: string,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  startMs: number,
-  endMs: number,
-  companyId?: Id<"companies">,
-) {
-  const results: Doc<"tickets">[] = [];
-  await forEachScopedTicketByResolvedRangeChunked(
-    ctx,
-    tenantId,
-    viewer,
-    startMs,
-    endMs,
-    companyId,
-    (ticket) => {
-      results.push(ticket);
-    },
-  );
-  return results;
-}
-
-async function fetchQueues(ctx: QueryCtx, tenantId: string) {
-  return ctx.db
-    .query("queues")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(1000);
-}
-
-type CompanySummary = {
-  name: string;
-  isAvulso: boolean;
-  contractedHoursPerMonth: number | null;
-};
-
-async function getCompanySummary(
-  ctx: QueryCtx,
-  companyId: Id<"companies">,
-  cache: Map<string, CompanySummary>,
-): Promise<CompanySummary> {
-  const key = String(companyId);
-  const cached = cache.get(key);
-  if (cached) return cached;
-  const company = await ctx.db.get(companyId);
-  const summary: CompanySummary = {
-    name: company?.name ?? "Sem empresa",
-    isAvulso: Boolean(company?.isAvulso ?? false),
-    contractedHoursPerMonth: company?.contractedHoursPerMonth ?? null,
-  };
-  cache.set(key, summary);
-  return summary;
-}
-
-function deriveMachineStatus(machine: Doc<"machines">, now: number) {
-  if (machine.isActive === false) {
-    return "deactivated";
-  }
-  const manualStatus = (machine.status ?? "").toLowerCase();
-  if (manualStatus === "maintenance" || manualStatus === "blocked") {
-    return manualStatus;
-  }
-  const offlineMs = getOfflineThresholdMs();
-  const staleMs = getStaleThresholdMs(offlineMs);
-  if (machine.lastHeartbeatAt) {
-    const age = now - machine.lastHeartbeatAt;
-    if (age <= offlineMs) return "online";
-    if (age <= staleMs) return "offline";
-    return "stale";
-  }
-  return (machine.status ?? "unknown") || "unknown";
-}
-
-function formatOsLabel(osName?: string | null, osVersion?: string | null) {
-  const name = osName?.trim();
-  if (!name) return "Desconhecido";
-  const version = osVersion?.trim();
-  if (!version) return name;
-  const conciseVersion = version.split(" ")[0];
-  if (!conciseVersion) return name;
-  return `${name} ${conciseVersion}`.trim();
-}
-
-type CsatSurvey = {
-  ticketId: Id<"tickets">;
-  reference: number;
-  score: number;
-  maxScore: number;
-  comment: string | null;
-  receivedAt: number;
-  assigneeId: string | null;
-  assigneeName: string | null;
-};
-
-function formatDateKey(timestamp: number) {
-  const date = new Date(timestamp);
-  const year = date.getUTCFullYear();
-  const month = `${date.getUTCMonth() + 1}`.padStart(2, "0");
-  const day = `${date.getUTCDate()}`.padStart(2, "0");
-  return `${year}-${month}-${day}`;
-}
-
-export async function slaOverviewHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    companyId,
-    dateFrom,
-    dateTo,
-  }: {
-    tenantId: string
-    viewerId: Id<"users">
-    range?: string
-    companyId?: Id<"companies">
-    dateFrom?: string
-    dateTo?: string
-  }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId);
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs);
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs));
-  const queues = await fetchQueues(ctx, tenantId);
-  const categoriesMap = await fetchCategoryMap(ctx, tenantId);
-
-  const now = Date.now();
-  const totals = { total: 0, open: 0, resolved: 0, overdue: 0 };
-  const queueOpenCounts = new Map<string, number>();
-  let firstResponseSum = 0;
-  let firstResponseCount = 0;
-  let resolutionSum = 0;
-  let resolutionCount = 0;
-
-  const categoryStats = new Map<
-    string,
-    {
-      categoryId: string | null
-      categoryName: string
-      priority: string
-      total: number
-      responseMet: number
-      solutionMet: number
-    }
-  >()
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, (ticket) => {
-    totals.total += 1;
-    const status = normalizeStatus(ticket.status);
-    if (OPEN_STATUSES.has(status)) {
-      totals.open += 1;
-      if (ticket.dueAt && ticket.dueAt < now) {
-        totals.overdue += 1;
-      }
-      if (ticket.queueId) {
-        const key = String(ticket.queueId);
-        queueOpenCounts.set(key, (queueOpenCounts.get(key) ?? 0) + 1);
-      }
-    }
-    if (status === "RESOLVED") {
-      totals.resolved += 1;
-      if (typeof ticket.resolvedAt === "number") {
-        resolutionSum += (ticket.resolvedAt - ticket.createdAt) / 60000;
-        resolutionCount += 1;
-      }
-    }
-    if (typeof ticket.firstResponseAt === "number") {
-      firstResponseSum += (ticket.firstResponseAt - ticket.createdAt) / 60000;
-      firstResponseCount += 1;
-    }
-
-    const snapshot = (ticket.slaSnapshot ?? null) as { categoryId?: Id<"ticketCategories">; categoryName?: string; priority?: string } | null;
-    const rawCategoryId = ticket.categoryId ? String(ticket.categoryId) : snapshot?.categoryId ? String(snapshot.categoryId) : null;
-    const categoryName = resolveCategoryName(rawCategoryId, snapshot, categoriesMap);
-    const priority = (snapshot?.priority ?? ticket.priority ?? "MEDIUM").toUpperCase();
-    const key = `${rawCategoryId ?? "uncategorized"}::${priority}`;
-    let stat = categoryStats.get(key);
-    if (!stat) {
-      stat = {
-        categoryId: rawCategoryId,
-        categoryName,
-        priority,
-        total: 0,
-        responseMet: 0,
-        solutionMet: 0,
-      };
-      categoryStats.set(key, stat);
-    }
-    stat.total += 1;
-    if (ticket.slaResponseStatus === "met") {
-      stat.responseMet += 1;
-    }
-    if (ticket.slaSolutionStatus === "met") {
-      stat.solutionMet += 1;
-    }
-  });
-
-  const queueBreakdown = queues.map((queue) => ({
-    id: queue._id,
-    name: queue.name,
-    open: queueOpenCounts.get(String(queue._id)) ?? 0,
-  }));
-
-  const categoryBreakdown = Array.from(categoryStats.values())
-    .map((entry) => ({
-      ...entry,
-      responseRate: entry.total > 0 ? entry.responseMet / entry.total : null,
-      solutionRate: entry.total > 0 ? entry.solutionMet / entry.total : null,
-    }))
-    .sort((a, b) => b.total - a.total)
-
-  return {
-    totals: {
-      total: totals.total,
-      open: totals.open,
-      resolved: totals.resolved,
-      overdue: totals.overdue,
-    },
-    response: {
-      averageFirstResponseMinutes:
-        firstResponseCount > 0 ? firstResponseSum / firstResponseCount : null,
-      responsesRegistered: firstResponseCount,
-    },
-    resolution: {
-      averageResolutionMinutes: resolutionCount > 0 ? resolutionSum / resolutionCount : null,
-      resolvedCount: resolutionCount,
-    },
-    queueBreakdown,
-    categoryBreakdown,
-    rangeDays,
-  };
-}
-
-export const slaOverview = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: slaOverviewHandler,
-});
-
-export const triggerScheduledExports = action({
-  args: {
-    tenantId: v.optional(v.string()),
-  },
-  handler: async (_ctx, args) => {
-    const secret = process.env.REPORTS_CRON_SECRET
-    const baseUrl =
-      process.env.REPORTS_CRON_BASE_URL ??
-      process.env.NEXT_PUBLIC_APP_URL ??
-      process.env.BETTER_AUTH_URL
-
-    if (!secret || !baseUrl) {
-      console.warn("[reports] cron skip: missing REPORTS_CRON_SECRET or base URL")
-      return { skipped: true }
-    }
-
-    const endpoint = `${baseUrl.replace(/\/$/, "")}/api/reports/schedules/run`
-    const response = await fetch(endpoint, {
-      method: "POST",
-      headers: {
-        Authorization: `Bearer ${secret}`,
-        "Content-Type": "application/json",
-      },
-      body: JSON.stringify({ tenantId: args.tenantId }),
-    })
-
-    if (!response.ok) {
-      const detail = await response.text().catch(() => response.statusText)
-      throw new ConvexError(`Falha ao disparar agendamentos: ${response.status} ${detail}`)
-    }
-
-    return response.json()
-  },
-})
-
-export async function csatOverviewHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    companyId,
-    dateFrom,
-    dateTo,
-  }: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies">; dateFrom?: string; dateTo?: string }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId);
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs);
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs));
-  const surveys: CsatSurvey[] = [];
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, async (ticket) => {
-    if (typeof ticket.csatScore === "number") {
-      const snapshot = (ticket.csatAssigneeSnapshot ?? null) as {
-        name?: string | null;
-        email?: string | null;
-      } | null;
-      const assigneeId =
-        ticket.csatAssigneeId && typeof ticket.csatAssigneeId === "string"
-          ? ticket.csatAssigneeId
-          : ticket.csatAssigneeId
-          ? String(ticket.csatAssigneeId)
-          : ticket.assigneeId
-          ? String(ticket.assigneeId)
-          : null;
-      const assigneeName = snapshot?.name?.trim?.() || snapshot?.email?.trim?.() || null;
-      const maxScore =
-        typeof ticket.csatMaxScore === "number" && Number.isFinite(ticket.csatMaxScore)
-          ? (ticket.csatMaxScore as number)
-          : 5;
-      const receivedAtRaw =
-        typeof ticket.csatRatedAt === "number"
-          ? ticket.csatRatedAt
-          : typeof ticket.resolvedAt === "number"
-          ? ticket.resolvedAt
-          : ticket.updatedAt ?? ticket.createdAt;
-      if (typeof receivedAtRaw !== "number") {
-        return;
-      }
-      if (receivedAtRaw < startMs || receivedAtRaw >= endMs) {
-        return;
-      }
-      surveys.push({
-        ticketId: ticket._id,
-        reference: ticket.reference,
-        score: ticket.csatScore,
-        maxScore,
-        comment:
-          typeof ticket.csatComment === "string" && ticket.csatComment.trim().length > 0
-            ? ticket.csatComment.trim()
-            : null,
-        receivedAt: receivedAtRaw,
-        assigneeId,
-        assigneeName,
-      });
-      return;
-    }
-
-    const events = await ctx.db
-      .query("ticketEvents")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
-      .take(1000);
-
-    for (const event of events) {
-      if (event.type !== "CSAT_RECEIVED" && event.type !== "CSAT_RATED") continue;
-      const score = extractScore(event.payload);
-      if (score === null) continue;
-      const assignee = extractAssignee(event.payload);
-      const receivedAt = event.createdAt;
-      if (receivedAt < startMs || receivedAt >= endMs) continue;
-      surveys.push({
-        ticketId: ticket._id,
-        reference: ticket.reference,
-        score,
-        maxScore: extractMaxScore(event.payload) ?? 5,
-        comment: extractComment(event.payload),
-        receivedAt,
-        assigneeId: assignee.id,
-        assigneeName: assignee.name,
-      });
-    }
-  });
-
-  const normalizeToFive = (value: CsatSurvey) => {
-    if (!value.maxScore || value.maxScore <= 0) return value.score;
-    return Math.min(5, Math.max(1, (value.score / value.maxScore) * 5));
-  };
-
-  const averageScore = average(surveys.map((item) => normalizeToFive(item)));
-  const distribution = [1, 2, 3, 4, 5].map((score) => ({
-    score,
-    total: surveys.filter((item) => Math.round(normalizeToFive(item)) === score).length,
-  }));
-
-  const positiveThreshold = 4;
-  const positiveCount = surveys.filter((item) => normalizeToFive(item) >= positiveThreshold).length;
-  const positiveRate = surveys.length > 0 ? positiveCount / surveys.length : null;
-
-  const agentStats = new Map<
-    string,
-    { id: string; name: string; total: number; sum: number; positive: number }
-  >();
-
-  for (const survey of surveys) {
-    const normalizedScore = normalizeToFive(survey);
-    const key = survey.assigneeId ?? "unassigned";
-    const existing = agentStats.get(key) ?? {
-      id: key,
-      name: survey.assigneeName ?? "Sem responsável",
-      total: 0,
-      sum: 0,
-      positive: 0,
-    };
-    existing.total += 1;
-    existing.sum += normalizedScore;
-    if (normalizedScore >= positiveThreshold) {
-      existing.positive += 1;
-    }
-    if (survey.assigneeName && survey.assigneeName.trim().length > 0) {
-      existing.name = survey.assigneeName.trim();
-    }
-    agentStats.set(key, existing);
-  }
-
-  const byAgent = Array.from(agentStats.values())
-    .map((entry) => ({
-      agentId: entry.id === "unassigned" ? null : entry.id,
-      agentName: entry.id === "unassigned" ? "Sem responsável" : entry.name,
-      totalResponses: entry.total,
-      averageScore: entry.total > 0 ? entry.sum / entry.total : null,
-      positiveRate: entry.total > 0 ? entry.positive / entry.total : null,
-    }))
-    .sort((a, b) => {
-      const diff = (b.averageScore ?? 0) - (a.averageScore ?? 0);
-      if (Math.abs(diff) > 0.0001) return diff;
-      return (b.totalResponses ?? 0) - (a.totalResponses ?? 0);
-    });
-
-  return {
-    totalSurveys: surveys.length,
-    averageScore,
-    distribution,
-    recent: surveys
-      .slice()
-      .sort((a, b) => b.receivedAt - a.receivedAt)
-      .slice(0, 10)
-      .map((item) => ({
-        ticketId: item.ticketId,
-        reference: item.reference,
-        score: item.score,
-        maxScore: item.maxScore,
-        comment: item.comment,
-        receivedAt: item.receivedAt,
-        assigneeId: item.assigneeId,
-        assigneeName: item.assigneeName,
-      })),
-    rangeDays,
-    positiveRate,
-    byAgent,
-  };
-}
-
-export const csatOverview = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: csatOverviewHandler,
-});
-
-export async function openedResolvedByDayHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    companyId,
-    dateFrom,
-    dateTo,
-  }: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies">; dateFrom?: string; dateTo?: string }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId);
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs);
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs));
-
-  const opened: Record<string, number> = {}
-  const resolved: Record<string, number> = {}
-
-  for (let i = rangeDays - 1; i >= 0; i--) {
-    const d = new Date(limitedEndMs - (i + 1) * ONE_DAY_MS)
-    const key = formatDateKey(d.getTime())
-    opened[key] = 0
-    resolved[key] = 0
-  }
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, (ticket) => {
-    const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null
-    if (createdAt === null || createdAt < startMs || createdAt >= endMs) {
-      return
-    }
-    const key = formatDateKey(createdAt)
-    opened[key] = (opened[key] ?? 0) + 1
-  })
-
-  await forEachScopedTicketByResolvedRangeChunked(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, (ticket) => {
-    const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null
-    if (resolvedAt === null || resolvedAt < startMs || resolvedAt >= endMs) {
-      return
-    }
-    const key = formatDateKey(resolvedAt)
-    resolved[key] = (resolved[key] ?? 0) + 1
-  })
-
-  const series: Array<{ date: string; opened: number; resolved: number }> = []
-  for (let i = rangeDays - 1; i >= 0; i--) {
-    const d = new Date(limitedEndMs - (i + 1) * ONE_DAY_MS)
-    const key = formatDateKey(d.getTime())
-    series.push({ date: key, opened: opened[key] ?? 0, resolved: resolved[key] ?? 0 })
-  }
-
-  return { rangeDays, series }
-}
-
-export const openedResolvedByDay = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: openedResolvedByDayHandler,
-})
-
-export async function backlogOverviewHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    companyId,
-    dateFrom,
-    dateTo,
-  }: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies">; dateFrom?: string; dateTo?: string }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId);
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs);
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs));
-  const statusCounts = {} as Record<TicketStatusNormalized, number>;
-  const priorityCounts: Record<string, number> = {};
-  const queueMap = new Map<string, { name: string; count: number }>();
-  let totalOpen = 0;
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, (ticket) => {
-    const status = normalizeStatus(ticket.status);
-    statusCounts[status] = (statusCounts[status] ?? 0) + 1;
-    priorityCounts[ticket.priority] = (priorityCounts[ticket.priority] ?? 0) + 1;
-
-    if (!OPEN_STATUSES.has(status)) {
-      return;
-    }
-
-    totalOpen += 1;
-    const queueKey = ticket.queueId ? String(ticket.queueId) : "sem-fila";
-    const current = queueMap.get(queueKey) ?? { name: queueKey === "sem-fila" ? "Sem fila" : "", count: 0 };
-    current.count += 1;
-    queueMap.set(queueKey, current);
-  });
-
-  const queues = await fetchQueues(ctx, tenantId);
-
-  for (const queue of queues) {
-    const entry = queueMap.get(queue._id) ?? { name: queue.name, count: 0 };
-    entry.name = queue.name;
-    queueMap.set(queue._id, entry);
-  }
-
-  return {
-    rangeDays,
-    statusCounts,
-    priorityCounts,
-    queueCounts: Array.from(queueMap.entries()).map(([id, data]) => ({
-      id,
-      name: data.name,
-      total: data.count,
-    })),
-    totalOpen,
-  };
-}
-
-export const backlogOverview = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: backlogOverviewHandler,
-});
-
-type QueueTrendPoint = { date: string; opened: number; resolved: number }
-type QueueTrendEntry = {
-  id: string
-  name: string
-  openedTotal: number
-  resolvedTotal: number
-  series: Map<string, QueueTrendPoint>
-}
-
-export async function queueLoadTrendHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    limit,
-  }: { tenantId: string; viewerId: Id<"users">; range?: string; limit?: number }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId)
-  const { startMs, endMs, days } = resolveRangeWindow(range, undefined, undefined, 90)
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs)
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs))
-  const queues = await fetchQueues(ctx, tenantId)
-
-  const queueNames = new Map<string, string>()
-  queues.forEach((queue) => queueNames.set(String(queue._id), queue.name))
-  queueNames.set("unassigned", "Sem fila")
-
-  const dayKeys: string[] = []
-  for (let i = rangeDays - 1; i >= 0; i--) {
-    const key = formatDateKey(limitedEndMs - (i + 1) * ONE_DAY_MS)
-    dayKeys.push(key)
-  }
-
-  const stats = new Map<string, QueueTrendEntry>()
-  const ensureEntry = (queueId: string) => {
-    if (!stats.has(queueId)) {
-      const series = new Map<string, QueueTrendPoint>()
-      dayKeys.forEach((key) => {
-        series.set(key, { date: key, opened: 0, resolved: 0 })
-      })
-      stats.set(queueId, {
-        id: queueId,
-        name: queueNames.get(queueId) ?? "Sem fila",
-        openedTotal: 0,
-        resolvedTotal: 0,
-        series,
-      })
-    }
-    return stats.get(queueId)!
-  }
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, undefined, (ticket) => {
-    const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null
-    if (createdAt === null) return
-    const queueId = ticket.queueId ? String(ticket.queueId) : "unassigned"
-    const entry = ensureEntry(queueId)
-    const bucket = entry.series.get(formatDateKey(createdAt))
-    if (bucket) {
-      bucket.opened += 1
-    }
-    entry.openedTotal += 1
-  })
-
-  await forEachScopedTicketByResolvedRangeChunked(ctx, tenantId, viewer, startMs, limitedEndMs, undefined, (ticket) => {
-    const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null
-    if (resolvedAt === null) return
-    const queueId = ticket.queueId ? String(ticket.queueId) : "unassigned"
-    const entry = ensureEntry(queueId)
-    const bucket = entry.series.get(formatDateKey(resolvedAt))
-    if (bucket) {
-      bucket.resolved += 1
-    }
-    entry.resolvedTotal += 1
-  })
-
-  const maxEntries = Math.max(1, Math.min(limit ?? 3, 6))
-  const queuesTrend = Array.from(stats.values())
-    .sort((a, b) => b.openedTotal - a.openedTotal)
-    .slice(0, maxEntries)
-    .map((entry) => ({
-      id: entry.id,
-      name: entry.name,
-      openedTotal: entry.openedTotal,
-      resolvedTotal: entry.resolvedTotal,
-      series: dayKeys.map((key) => entry.series.get(key)!),
-    }))
-
-  return { rangeDays, queues: queuesTrend }
-}
-
-export const queueLoadTrend = query({
-  args: { tenantId: v.string(), viewerId: v.id("users"), range: v.optional(v.string()), limit: v.optional(v.number()) },
-  handler: queueLoadTrendHandler,
-})
-
-// Touch to ensure CI convex_deploy runs and that agentProductivity is deployed
-export async function agentProductivityHandler(
-  ctx: QueryCtx,
-  { tenantId, viewerId, range, companyId }: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies"> }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId)
-
-  const windowDays = range === "7d" ? 7 : range === "30d" ? 30 : 90
-  const end = new Date()
-  end.setUTCHours(0, 0, 0, 0)
-  const endMs = end.getTime() + ONE_DAY_MS
-  const startMs = endMs - windowDays * ONE_DAY_MS
-
-  const inRange = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId)
-  type Acc = {
-    agentId: Id<"users">
-    name: string | null
-    email: string | null
-    open: number
-    resolved: number
-    avgFirstResponseMinValues: number[]
-    avgResolutionMinValues: number[]
-    workedMs: number
-  }
-  const map = new Map<string, Acc>()
-
-  for (const t of inRange) {
-    const assigneeId = t.assigneeId ?? null
-    if (!assigneeId) continue
-    let acc = map.get(assigneeId)
-    if (!acc) {
-      const user = await ctx.db.get(assigneeId)
-      acc = {
-        agentId: assigneeId,
-        name: user?.name ?? null,
-        email: user?.email ?? null,
-        open: 0,
-        resolved: 0,
-        avgFirstResponseMinValues: [],
-        avgResolutionMinValues: [],
-        workedMs: 0,
-      }
-      map.set(assigneeId, acc)
-    }
-    const status = normalizeStatus(t.status)
-    if (OPEN_STATUSES.has(status)) acc.open += 1
-    if (status === "RESOLVED") acc.resolved += 1
-    if (t.firstResponseAt) acc.avgFirstResponseMinValues.push((t.firstResponseAt - t.createdAt) / 60000)
-    if (t.resolvedAt) acc.avgResolutionMinValues.push((t.resolvedAt - t.createdAt) / 60000)
-  }
-
-  for (const [agentId, acc] of map) {
-    // Limita a 1000 sessoes por agente para evitar OOM
-    const sessions = await ctx.db
-      .query("ticketWorkSessions")
-      .withIndex("by_agent", (q) => q.eq("agentId", agentId as Id<"users">))
-      .take(1000)
-    let total = 0
-    for (const s of sessions) {
-      const started = s.startedAt
-      const ended = s.stoppedAt ?? s.startedAt
-      if (ended < startMs || started >= endMs) continue
-      total += s.durationMs ?? Math.max(0, (s.stoppedAt ?? Date.now()) - s.startedAt)
-    }
-    acc.workedMs = total
-  }
-
-  const items = Array.from(map.values()).map((acc) => ({
-    agentId: acc.agentId,
-    name: acc.name,
-    email: acc.email,
-    open: acc.open,
-    resolved: acc.resolved,
-    avgFirstResponseMinutes: average(acc.avgFirstResponseMinValues),
-    avgResolutionMinutes: average(acc.avgResolutionMinValues),
-    workedHours: Math.round((acc.workedMs / 3600000) * 100) / 100,
-  }))
-  items.sort((a, b) => b.resolved - a.resolved)
-  return { rangeDays: windowDays, items }
-}
-
-export const agentProductivity = query({
-  args: { tenantId: v.string(), viewerId: v.id("users"), range: v.optional(v.string()), companyId: v.optional(v.id("companies")) },
-  handler: agentProductivityHandler,
-})
-
-type CategoryAgentAccumulator = {
-  id: Id<"ticketCategories"> | null
-  name: string
-  total: number
-  resolved: number
-  agents: Map<string, { agentId: Id<"users"> | null; name: string | null; total: number }>
-}
-
-export async function ticketCategoryInsightsHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    companyId,
-    dateFrom,
-    dateTo,
-  }: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies">; dateFrom?: string; dateTo?: string }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId)
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs)
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs))
-
-  const categories = await ctx.db
-    .query("ticketCategories")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(500)
-
-  const categoriesById = new Map<Id<"ticketCategories">, Doc<"ticketCategories">>()
-  for (const category of categories) {
-    categoriesById.set(category._id, category)
-  }
-
-  const stats = new Map<string, CategoryAgentAccumulator>()
-  let totalTickets = 0
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, (ticket) => {
-    const categoryKey = ticket.categoryId ? String(ticket.categoryId) : "uncategorized"
-    let stat = stats.get(categoryKey)
-    if (!stat) {
-      const categoryDoc = ticket.categoryId ? categoriesById.get(ticket.categoryId) : null
-      stat = {
-        id: ticket.categoryId ?? null,
-        name: categoryDoc?.name ?? (ticket.categoryId ? "Categoria removida" : "Sem categoria"),
-        total: 0,
-        resolved: 0,
-        agents: new Map(),
-      }
-      stats.set(categoryKey, stat)
-    }
-    stat.total += 1
-    if (typeof ticket.resolvedAt === "number" && ticket.resolvedAt >= startMs && ticket.resolvedAt < limitedEndMs) {
-      stat.resolved += 1
-    }
-
-    const agentKey = ticket.assigneeId ? String(ticket.assigneeId) : "unassigned"
-    let agent = stat.agents.get(agentKey)
-    if (!agent) {
-      const snapshotName = ticket.assigneeSnapshot?.name ?? null
-      const fallbackName = ticket.assigneeId ? null : "Sem responsável"
-      agent = {
-        agentId: ticket.assigneeId ?? null,
-        name: snapshotName ?? fallbackName ?? "Agente",
-        total: 0,
-      }
-      stat.agents.set(agentKey, agent)
-    }
-    agent.total += 1
-    totalTickets += 1
-  })
-
-  const categoriesData = Array.from(stats.values())
-    .map((stat) => {
-      const agents = Array.from(stat.agents.values()).sort((a, b) => b.total - a.total)
-      const topAgent = agents[0] ?? null
-      return {
-        id: stat.id ? String(stat.id) : null,
-        name: stat.name,
-        total: stat.total,
-        resolved: stat.resolved,
-        topAgent: topAgent
-          ? {
-              id: topAgent.agentId ? String(topAgent.agentId) : null,
-              name: topAgent.name,
-              total: topAgent.total,
-            }
-          : null,
-        agents: agents.slice(0, 5).map((agent) => ({
-          id: agent.agentId ? String(agent.agentId) : null,
-          name: agent.name,
-          total: agent.total,
-        })),
-      }
-    })
-    .sort((a, b) => b.total - a.total)
-
-  const spotlight = categoriesData.reduce<
-    | null
-    | {
-        categoryId: string | null
-        categoryName: string
-        agentId: string | null
-        agentName: string | null
-        tickets: number
-      }
-  >((best, current) => {
-    if (!current.topAgent) return best
-    if (!best || current.topAgent.total > best.tickets) {
-      return {
-        categoryId: current.id,
-        categoryName: current.name,
-        agentId: current.topAgent.id,
-        agentName: current.topAgent.name,
-        tickets: current.topAgent.total,
-      }
-    }
-    return best
-  }, null)
-
-  return {
-    rangeDays,
-    totalTickets,
-    categories: categoriesData,
-    spotlight,
-  }
-}
-
-export const categoryInsights = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: ticketCategoryInsightsHandler,
-})
-
-export async function dashboardOverviewHandler(
-  ctx: QueryCtx,
-  { tenantId, viewerId }: { tenantId: string; viewerId: Id<"users"> }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId);
-  const now = Date.now();
-
-  const lastDayStart = now - ONE_DAY_MS;
-  const previousDayStart = now - 2 * ONE_DAY_MS;
-  const lastWindowStart = now - 7 * ONE_DAY_MS;
-  const previousWindowStart = now - 14 * ONE_DAY_MS;
-
-  let totalRecentCreated = 0;
-  let newTicketsCount = 0;
-  let previousTicketsCount = 0;
-  let firstResponseWindowSum = 0;
-  let firstResponseWindowCount = 0;
-  let firstResponsePreviousSum = 0;
-  let firstResponsePreviousCount = 0;
-
-  await forEachScopedTicketByCreatedRange(
-    ctx,
-    tenantId,
-    viewer,
-    previousWindowStart,
-    now,
-    undefined,
-    (ticket) => {
-      const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null;
-      if (createdAt === null) return;
-      totalRecentCreated += 1;
-      if (createdAt >= lastDayStart) {
-        newTicketsCount += 1;
-      } else if (createdAt >= previousDayStart) {
-        previousTicketsCount += 1;
-      }
-
-      const firstResponseAt = typeof ticket.firstResponseAt === "number" ? ticket.firstResponseAt : null;
-      if (firstResponseAt === null) return;
-      const durationMinutes = (firstResponseAt - createdAt) / 60000;
-      if (createdAt >= lastWindowStart && createdAt < now) {
-        firstResponseWindowSum += durationMinutes;
-        firstResponseWindowCount += 1;
-      } else if (createdAt >= previousWindowStart && createdAt < lastWindowStart) {
-        firstResponsePreviousSum += durationMinutes;
-        firstResponsePreviousCount += 1;
-      }
-    },
-  );
-
-  const openTickets = await fetchOpenScopedTickets(ctx, tenantId, viewer);
-  const inProgressCurrent = openTickets.filter((ticket) => typeof ticket.firstResponseAt === "number");
-  const inProgressPrevious = openTickets.filter(
-    (ticket) => typeof ticket.firstResponseAt === "number" && ticket.firstResponseAt < lastDayStart,
-  );
-  const inProgressTrend = percentageChange(inProgressCurrent.length, inProgressPrevious.length);
-
-  const awaitingTickets = openTickets;
-  const atRiskTickets = awaitingTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
-
-  let resolvedLastWindow = 0;
-  let resolvedPreviousWindow = 0;
-  await forEachScopedTicketByResolvedRangeChunked(
-    ctx,
-    tenantId,
-    viewer,
-    previousWindowStart,
-    now,
-    undefined,
-    (ticket) => {
-      const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null;
-      if (resolvedAt === null) return;
-      if (resolvedAt >= lastWindowStart && resolvedAt < now) {
-        resolvedLastWindow += 1;
-      } else if (resolvedAt >= previousWindowStart && resolvedAt < lastWindowStart) {
-        resolvedPreviousWindow += 1;
-      }
-    },
-  );
-
-  const averageWindow =
-    firstResponseWindowCount > 0 ? firstResponseWindowSum / firstResponseWindowCount : null;
-  const averagePrevious =
-    firstResponsePreviousCount > 0 ? firstResponsePreviousSum / firstResponsePreviousCount : null;
-  const deltaMinutes =
-    averageWindow !== null && averagePrevious !== null ? averageWindow - averagePrevious : null;
-
-  const trend = percentageChange(newTicketsCount, previousTicketsCount);
-  const resolutionBase = Math.max(totalRecentCreated, awaitingTickets.length);
-  const resolutionRate = resolutionBase > 0 ? (resolvedLastWindow / resolutionBase) * 100 : null;
-  const resolutionDelta = percentageChange(resolvedLastWindow, resolvedPreviousWindow);
-
-  return {
-    newTickets: {
-      last24h: newTicketsCount,
-      previous24h: previousTicketsCount,
-      trendPercentage: trend,
-    },
-    inProgress: {
-      current: inProgressCurrent.length,
-      previousSnapshot: inProgressPrevious.length,
-      trendPercentage: inProgressTrend,
-    },
-    firstResponse: {
-      averageMinutes: averageWindow,
-      previousAverageMinutes: averagePrevious,
-      deltaMinutes,
-      responsesCount: firstResponseWindowCount,
-    },
-    awaitingAction: {
-      total: awaitingTickets.length,
-      atRisk: atRiskTickets.length,
-    },
-    resolution: {
-      resolvedLast7d: resolvedLastWindow,
-      previousResolved: resolvedPreviousWindow,
-      rate: resolutionRate,
-      deltaPercentage: resolutionDelta,
-    },
-  };
-}
-
-export const dashboardOverview = query({
-  args: { tenantId: v.string(), viewerId: v.id("users") },
-  handler: dashboardOverviewHandler,
-});
-
-type DashboardAggregateResult = {
-  range: {
-    startMs: number
-    endMs: number
-    requestedEndMs: number
-    days: number
-    clamped: boolean
-  }
-  openedResolvedByDay: {
-    opened: Array<{ key: string; count: number }>
-    resolved: Array<{ key: string; count: number }>
-  }
-  categories: Array<{ key: string; count: number }>
-  machineCategory: Array<{ machineId: string; categoryId: string; count: number }>
-  channels: Array<{ key: string; count: number }>
-  backlog: { open: number }
-  csat: { average: number | null; count: number }
-  processed: number
-};
-
-export const dashboardOverviewAggregate = mutation({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-    allowWide: v.optional(v.boolean()),
-  },
-  handler: async (ctx, args) => {
-    const viewer = await requireStaff(ctx, args.viewerId, args.tenantId);
-    const { startMs, endMs, days } = resolveRangeWindow(
-      args.range,
-      args.dateFrom,
-      args.dateTo,
-      90,
-    );
-
-    let limitedEndMs = endMs;
-    let wasClamped = false;
-    if (args.allowWide !== true) {
-      const clamped = clampRangeWindow(startMs, endMs);
-      limitedEndMs = clamped.endMs;
-      wasClamped = clamped.wasClamped;
-    }
-    const rangeDays =
-      args.allowWide === true ? days : Math.min(days, deriveRangeDays(startMs, limitedEndMs));
-
-    const cacheKey = buildDashboardCacheKey(args);
-    const cached = await readDashboardCache(ctx, args.tenantId, cacheKey);
-    if (cached) {
-      return {
-        ...cached.payload,
-        cache: { hit: true, expiresAt: cached.expiresAt },
-      };
-    }
-
-    const lockId = await acquireDashboardLock(ctx, args.tenantId, cacheKey);
-    if (!lockId) {
-      return { status: "locked" as const };
-    }
-
-    try {
-      const payload = await aggregateDashboardMetrics(ctx, viewer, {
-        tenantId: args.tenantId,
-        companyId: args.companyId,
-        startMs,
-        endMs: limitedEndMs,
-        requestedEndMs: endMs,
-        days: rangeDays,
-        clamped: args.allowWide === true ? false : wasClamped,
-      });
-
-      await writeDashboardCache(ctx, args.tenantId, cacheKey, payload);
-      return {
-        ...payload,
-        cache: { hit: false, expiresAt: Date.now() + CACHE_TTL_MS },
-      };
-    } finally {
-      await releaseDashboardLock(ctx, lockId);
-    }
-  },
-});
-
-async function aggregateDashboardMetrics(
-  ctx: MutationCtx,
-  viewer: Awaited<ReturnType<typeof requireStaff>>,
-  {
-    tenantId,
-    companyId,
-    startMs,
-    endMs,
-    requestedEndMs,
-    days,
-    clamped,
-  }: {
-    tenantId: string
-    companyId?: Id<"companies">
-    startMs: number
-    endMs: number
-    requestedEndMs: number
-    days: number
-    clamped: boolean
-  },
-): Promise<DashboardAggregateResult> {
-  const openedByDay = new Map<string, number>();
-  const resolvedByDay = new Map<string, number>();
-  const categories = new Map<string, number>();
-  const channels = new Map<string, number>();
-  const machineCategory = new Map<string, Map<string, number>>();
-  let backlogOpen = 0;
-  let csatSum = 0;
-  let csatCount = 0;
-  let processed = 0;
-
-  await forEachScopedTicketByCreatedRange(
-    ctx as QueryCtx,
-    tenantId,
-    viewer,
-    startMs,
-    endMs,
-    companyId,
-    (ticket) => {
-      processed += 1;
-      if (processed % DASHBOARD_LOG_INTERVAL === 0) {
-        logDashboardProgress(processed, tenantId);
-      }
-
-      const createdKey =
-        typeof ticket.createdAt === "number" ? formatDateKey(ticket.createdAt) : null;
-      if (createdKey) {
-        openedByDay.set(createdKey, (openedByDay.get(createdKey) ?? 0) + 1);
-      }
-
-      const resolvedKey =
-        typeof ticket.resolvedAt === "number" && ticket.resolvedAt < endMs
-          ? formatDateKey(ticket.resolvedAt)
-          : null;
-      if (resolvedKey) {
-        resolvedByDay.set(resolvedKey, (resolvedByDay.get(resolvedKey) ?? 0) + 1);
-      }
-
-      const categoryKey = ticket.categoryId ? String(ticket.categoryId) : "uncategorized";
-      categories.set(categoryKey, (categories.get(categoryKey) ?? 0) + 1);
-
-      const channelKey = ticket.channel ?? "unknown";
-      channels.set(channelKey, (channels.get(channelKey) ?? 0) + 1);
-
-      const machineKey = ticket.machineId ? String(ticket.machineId) : "no-machine";
-      const machineRow = machineCategory.get(machineKey) ?? new Map<string, number>();
-      machineRow.set(categoryKey, (machineRow.get(categoryKey) ?? 0) + 1);
-      machineCategory.set(machineKey, machineRow);
-
-      if (!ticket.resolvedAt || ticket.resolvedAt > endMs) {
-        backlogOpen += 1;
-      }
-
-      if (typeof ticket.csatScore === "number") {
-        csatSum += ticket.csatScore;
-        csatCount += 1;
-      }
-    },
-  );
-
-  return {
-    range: {
-      startMs,
-      endMs,
-      requestedEndMs,
-      days,
-      clamped,
-    },
-    openedResolvedByDay: {
-      opened: mapToChronologicalSeries(openedByDay),
-      resolved: mapToChronologicalSeries(resolvedByDay),
-    },
-    categories: mapToDescendingSeries(categories),
-    machineCategory: flattenMachineCategoryMap(machineCategory),
-    channels: mapToDescendingSeries(channels),
-    backlog: { open: backlogOpen },
-    csat: { average: csatCount > 0 ? csatSum / csatCount : null, count: csatCount },
-    processed,
-  };
-}
-
-export async function ticketsByChannelHandler(
-  ctx: QueryCtx,
-  { tenantId, viewerId, range, companyId }: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies"> }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId);
-  const { startMs, endMs, days } = resolveRangeWindow(range, undefined, undefined, 90);
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs);
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs));
-
-  const timeline = new Map<string, Map<string, number>>();
-  for (let ts = startMs; ts < limitedEndMs; ts += ONE_DAY_MS) {
-    timeline.set(formatDateKey(ts), new Map());
-  }
-
-  const channels = new Set<string>();
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, (ticket) => {
-    const dateKey = formatDateKey(ticket.createdAt);
-    const channelKey = ticket.channel ?? "OUTRO";
-    channels.add(channelKey);
-    const dayMap = timeline.get(dateKey) ?? new Map<string, number>();
-    dayMap.set(channelKey, (dayMap.get(channelKey) ?? 0) + 1);
-    timeline.set(dateKey, dayMap);
-  });
-
-  const sortedChannels = Array.from(channels).sort();
-
-  const points = Array.from(timeline.entries())
-    .sort((a, b) => a[0].localeCompare(b[0]))
-    .map(([date, map]) => {
-      const values: Record<string, number> = {};
-      for (const channel of sortedChannels) {
-        values[channel] = map.get(channel) ?? 0;
-      }
-      return { date, values };
-    });
-
-  return {
-    rangeDays,
-    channels: sortedChannels,
-    points,
-  };
-}
-
-export const ticketsByChannel = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-  },
-  handler: ticketsByChannelHandler,
-});
-
-type MachineCategoryDailyEntry = {
-  date: string
-  machineId: Id<"machines"> | null
-  machineHostname: string | null
-  companyId: Id<"companies"> | null
-  companyName: string | null
-  categoryId: Id<"ticketCategories"> | null
-  categoryName: string
-  total: number
-}
-
-export async function ticketsByMachineAndCategoryHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    companyId,
-    machineId,
-    userId,
-    dateFrom,
-    dateTo,
-  }: {
-    tenantId: string
-    viewerId: Id<"users">
-    range?: string
-    companyId?: Id<"companies">
-    machineId?: Id<"machines">
-    userId?: Id<"users">
-    dateFrom?: string
-    dateTo?: string
-  }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId)
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs)
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs))
-  const categoriesMap = await fetchCategoryMap(ctx, tenantId)
-
-  const companiesById = new Map<string, Doc<"companies"> | null>()
-
-  const aggregated = new Map<string, MachineCategoryDailyEntry>()
-
-  const resolveCompany = async (id: Id<"companies"> | null) => {
-    if (!id) return null
-    const key = String(id)
-    if (!companiesById.has(key)) {
-      const doc = await ctx.db.get(id)
-      companiesById.set(key, doc ?? null)
-    }
-    return companiesById.get(key) ?? null
-  }
-
-  await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, limitedEndMs, companyId, async (ticket) => {
-    const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null
-    if (createdAt === null || createdAt < startMs || createdAt >= limitedEndMs) return
-
-    const hasMachine = Boolean(ticket.machineId) || Boolean(ticket.machineSnapshot)
-    if (!hasMachine) return
-
-    if (machineId && ticket.machineId !== machineId) return
-    if (userId && ticket.requesterId !== userId) return
-
-    const date = formatDateKey(createdAt)
-    const machineIdValue = (ticket.machineId ?? null) as Id<"machines"> | null
-    const machineSnapshot = (ticket.machineSnapshot ?? null) as
-      | {
-          hostname?: string | null
-        }
-      | null
-    const rawHostname =
-      typeof machineSnapshot?.hostname === "string" && machineSnapshot.hostname.trim().length > 0
-        ? machineSnapshot.hostname.trim()
-        : null
-    const machineHostname = rawHostname ?? null
-
-    const snapshot = (ticket.slaSnapshot ?? null) as { categoryId?: Id<"ticketCategories">; categoryName?: string } | null
-    const rawCategoryId =
-      ticket.categoryId && typeof ticket.categoryId === "string"
-        ? String(ticket.categoryId)
-        : snapshot?.categoryId
-        ? String(snapshot.categoryId)
-        : null
-    const categoryName = resolveCategoryName(rawCategoryId, snapshot, categoriesMap)
-
-    const companyIdValue = (ticket.companyId ?? null) as Id<"companies"> | null
-    let companyName: string | null = null
-    if (companyIdValue) {
-      const company = await resolveCompany(companyIdValue)
-      if (company?.name && company.name.trim().length > 0) {
-        companyName = company.name.trim()
-      }
-    }
-    if (!companyName) {
-      const companySnapshot = (ticket.companySnapshot ?? null) as { name?: string | null } | null
-      if (companySnapshot?.name && companySnapshot.name.trim().length > 0) {
-        companyName = companySnapshot.name.trim()
-      }
-    }
-    if (!companyName) {
-      companyName = "Sem empresa"
-    }
-
-    const key = [
-      date,
-      machineIdValue ? String(machineIdValue) : "null",
-      machineHostname ?? "",
-      rawCategoryId ?? "uncategorized",
-      companyIdValue ? String(companyIdValue) : "null",
-    ].join("|")
-
-      const existing = aggregated.get(key)
-      if (existing) {
-        existing.total += 1
-      } else {
-        aggregated.set(key, {
-          date,
-          machineId: machineIdValue,
-        machineHostname,
-        companyId: companyIdValue,
-        companyName,
-        categoryId: (rawCategoryId as Id<"ticketCategories"> | null) ?? null,
-        categoryName,
-        total: 1,
-      })
-    }
-  })
-
-  const items = Array.from(aggregated.values()).sort((a, b) => {
-    if (a.date !== b.date) return a.date.localeCompare(b.date)
-    const machineA = (a.machineHostname ?? "").toLowerCase()
-    const machineB = (b.machineHostname ?? "").toLowerCase()
-    if (machineA !== machineB) return machineA.localeCompare(machineB)
-    return a.categoryName.localeCompare(b.categoryName, "pt-BR")
-  })
-
-  return {
-    rangeDays,
-    items,
-  }
-}
-
-export const ticketsByMachineAndCategory = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    machineId: v.optional(v.id("machines")),
-    userId: v.optional(v.id("users")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: ticketsByMachineAndCategoryHandler,
-})
-
-type MachineHoursEntry = {
-  machineId: Id<"machines">
-  machineHostname: string | null
-  companyId: Id<"companies"> | null
-  companyName: string | null
-  internalMs: number
-  externalMs: number
-  totalMs: number
-}
-
-export async function hoursByMachineHandler(
-  ctx: QueryCtx,
-  {
-    tenantId,
-    viewerId,
-    range,
-    companyId,
-    machineId,
-    userId,
-    dateFrom,
-    dateTo,
-  }: {
-    tenantId: string
-    viewerId: Id<"users">
-    range?: string
-    companyId?: Id<"companies">
-    machineId?: Id<"machines">
-    userId?: Id<"users">
-    dateFrom?: string
-    dateTo?: string
-  }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId)
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs)
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs))
-
-  const machinesById = new Map<string, Doc<"machines"> | null>()
-  const companiesById = new Map<string, Doc<"companies"> | null>()
-
-  const map = new Map<string, MachineHoursEntry>()
-
-  await forEachScopedTicket(ctx, tenantId, viewer, async (t) => {
-    const updatedAt =
-      typeof t.updatedAt === "number"
-        ? t.updatedAt
-        : typeof t.resolvedAt === "number"
-        ? t.resolvedAt
-        : typeof t.createdAt === "number"
-        ? t.createdAt
-        : null
-    if (updatedAt === null || updatedAt < startMs || updatedAt >= limitedEndMs) return
-    if (companyId && t.companyId && t.companyId !== companyId) return
-    if (machineId && t.machineId !== machineId) return
-    if (userId && t.requesterId !== userId) return
-
-    const machineIdValue = (t.machineId ?? null) as Id<"machines"> | null
-    if (!machineIdValue) return
-
-    const key = String(machineIdValue)
-
-    let acc = map.get(key)
-    if (!acc) {
-      let machineDoc = machinesById.get(key)
-      if (machineDoc === undefined) {
-        machineDoc = (await ctx.db.get(machineIdValue)) as Doc<"machines"> | null
-        machinesById.set(key, machineDoc ?? null)
-      }
-
-      const snapshot = (t.machineSnapshot ?? null) as { hostname?: string | null } | null
-      const machineHostname =
-        typeof machineDoc?.hostname === "string" && machineDoc.hostname.trim().length > 0
-          ? machineDoc.hostname.trim()
-          : snapshot?.hostname && snapshot.hostname.trim().length > 0
-          ? snapshot.hostname.trim()
-          : null
-
-      const companyIdValue = (t.companyId ??
-        (machineDoc?.companyId as Id<"companies"> | undefined) ??
-        null) as Id<"companies"> | null
-
-      let companyName: string | null = null
-      if (companyIdValue) {
-        const companyKey = String(companyIdValue)
-        let companyDoc = companiesById.get(companyKey)
-        if (companyDoc === undefined) {
-          companyDoc = (await ctx.db.get(companyIdValue)) as Doc<"companies"> | null
-          companiesById.set(companyKey, companyDoc ?? null)
-        }
-        if (companyDoc?.name && companyDoc.name.trim().length > 0) {
-          companyName = companyDoc.name.trim()
-        }
-      }
-
-      acc = {
-        machineId: machineIdValue,
-        machineHostname,
-        companyId: companyIdValue,
-        companyName,
-        internalMs: 0,
-        externalMs: 0,
-        totalMs: 0,
-      }
-      map.set(key, acc)
-    }
-
-    const internal = (t.internalWorkedMs ?? 0) as number
-    const external = (t.externalWorkedMs ?? 0) as number
-    acc.internalMs += internal
-    acc.externalMs += external
-    acc.totalMs += internal + external
-  })
-
-  const items = Array.from(map.values()).sort((a, b) => {
-    if (b.totalMs !== a.totalMs) return b.totalMs - a.totalMs
-    const hostA = (a.machineHostname ?? "").toLowerCase()
-    const hostB = (b.machineHostname ?? "").toLowerCase()
-    return hostA.localeCompare(hostB)
-  })
-
-  return {
-    rangeDays,
-    items,
-  }
-}
-
-export const hoursByMachine = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    machineId: v.optional(v.id("machines")),
-    userId: v.optional(v.id("users")),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: hoursByMachineHandler,
-})
-
-export async function hoursByClientHandler(
-  ctx: QueryCtx,
-  { tenantId, viewerId, range, dateFrom, dateTo }: { tenantId: string; viewerId: Id<"users">; range?: string; dateFrom?: string; dateTo?: string }
-) {
-  const viewer = await requireStaff(ctx, viewerId, tenantId)
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs)
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs))
-  const companyCache = new Map<string, CompanySummary>()
-
-  type Acc = {
-    companyId: Id<"companies">
-    name: string
-    isAvulso: boolean
-    internalMs: number
-    externalMs: number
-    totalMs: number
-    contractedHoursPerMonth?: number | null
-  }
-  const map = new Map<string, Acc>()
-
-  await forEachScopedTicket(ctx, tenantId, viewer, async (ticket) => {
-    const updatedAt = typeof ticket.updatedAt === "number" ? ticket.updatedAt : ticket.createdAt
-    if (updatedAt < startMs || updatedAt >= limitedEndMs) return
-    const companyId = ticket.companyId ?? null
-    if (!companyId) return
-    const key = String(companyId)
-    let acc = map.get(key)
-    if (!acc) {
-      const company = await getCompanySummary(ctx, companyId, companyCache)
-      acc = {
-        companyId,
-        name: company.name,
-        isAvulso: company.isAvulso,
-        internalMs: 0,
-        externalMs: 0,
-        totalMs: 0,
-        contractedHoursPerMonth: company.contractedHoursPerMonth,
-      }
-      map.set(key, acc)
-    }
-    const internal = ticket.internalWorkedMs ?? 0
-    const external = ticket.externalWorkedMs ?? 0
-    acc.internalMs += internal
-    acc.externalMs += external
-    acc.totalMs += internal + external
-  })
-
-  const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs)
-  return {
-    rangeDays,
-    items: items.map((i) => ({
-      companyId: i.companyId,
-      name: i.name,
-      isAvulso: i.isAvulso,
-      internalMs: i.internalMs,
-      externalMs: i.externalMs,
-      totalMs: i.totalMs,
-      contractedHoursPerMonth: i.contractedHoursPerMonth ?? null,
-    })),
-  }
-}
-
-export const hoursByClient = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    range: v.optional(v.string()),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: hoursByClientHandler,
-})
-
-// Internal variant used by scheduled jobs: skips viewer scoping and aggregates for the whole tenant
-export async function hoursByClientInternalHandler(
-  ctx: QueryCtx,
-  { tenantId, range, dateFrom, dateTo }: { tenantId: string; range?: string; dateFrom?: string; dateTo?: string }
-) {
-  const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
-  const { endMs: limitedEndMs } = clampRangeWindow(startMs, endMs)
-  const rangeDays = Math.min(days, deriveRangeDays(startMs, limitedEndMs))
-  const companyCache = new Map<string, CompanySummary>()
-
-  type Acc = {
-    companyId: Id<"companies">
-    name: string
-    isAvulso: boolean
-    internalMs: number
-    externalMs: number
-    totalMs: number
-    contractedHoursPerMonth?: number | null
-  }
-  const map = new Map<string, Acc>()
-
-  await forEachTenantTicket(ctx, tenantId, async (ticket) => {
-    if (ticket.updatedAt < startMs || ticket.updatedAt >= limitedEndMs) return
-    const companyId = ticket.companyId ?? null
-    if (!companyId) return
-    const key = String(companyId)
-    let acc = map.get(key)
-    if (!acc) {
-      const company = await getCompanySummary(ctx, companyId, companyCache)
-      acc = {
-        companyId,
-        name: company.name,
-        isAvulso: company.isAvulso,
-        internalMs: 0,
-        externalMs: 0,
-        totalMs: 0,
-        contractedHoursPerMonth: company.contractedHoursPerMonth,
-      }
-      map.set(key, acc)
-    }
-    const internal = ticket.internalWorkedMs ?? 0
-    const external = ticket.externalWorkedMs ?? 0
-    acc.internalMs += internal
-    acc.externalMs += external
-    acc.totalMs += internal + external
-  })
-
-  const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs)
-  return {
-    rangeDays,
-    items: items.map((i) => ({
-      companyId: i.companyId,
-      name: i.name,
-      isAvulso: i.isAvulso,
-      internalMs: i.internalMs,
-      externalMs: i.externalMs,
-      totalMs: i.totalMs,
-      contractedHoursPerMonth: i.contractedHoursPerMonth ?? null,
-    })),
-  }
-}
-
-export const hoursByClientInternal = query({
-  args: {
-    tenantId: v.string(),
-    range: v.optional(v.string()),
-    dateFrom: v.optional(v.string()),
-    dateTo: v.optional(v.string()),
-  },
-  handler: hoursByClientInternalHandler,
-})
-
-
-export const companyOverview = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-    range: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId, range }) => {
-    const viewer = await requireStaff(ctx, viewerId, tenantId);
-    const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
-
-    // Buscar dados da empresa selecionada (se houver)
-    let company: Doc<"companies"> | null = null;
-    if (scopedCompanyId) {
-      company = await ctx.db.get(scopedCompanyId);
-      if (!company || company.tenantId !== tenantId) {
-        throw new ConvexError("Empresa não encontrada");
-      }
-    }
-
-    const normalizedRange = (range ?? "30d").toLowerCase();
-    const rangeDays = normalizedRange === "90d" ? 90 : normalizedRange === "7d" ? 7 : 30;
-    const now = Date.now();
-    const startMs = now - rangeDays * ONE_DAY_MS;
-
-    // Limita consultas para evitar OOM em empresas muito grandes
-    const tickets = scopedCompanyId
-      ? await ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
-          .take(2000)
-      : await ctx.db
-          .query("tickets")
-          .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-          .take(2000);
-
-    const machines = scopedCompanyId
-      ? await ctx.db
-          .query("machines")
-          .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
-          .take(1000)
-      : await ctx.db
-          .query("machines")
-          .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-          .take(1000);
-
-    const users = scopedCompanyId
-      ? await ctx.db
-          .query("users")
-          .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
-          .take(500)
-      : await ctx.db
-          .query("users")
-          .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-          .take(500);
-
-    const statusCounts = {} as Record<string, number>;
-    const priorityCounts = {} as Record<string, number>;
-    const channelCounts = {} as Record<string, number>;
-    const trendMap = new Map<string, { opened: number; resolved: number }>();
-    const openTickets: Doc<"tickets">[] = [];
-
-    tickets.forEach((ticket) => {
-      const normalizedStatus = normalizeStatus(ticket.status);
-      statusCounts[normalizedStatus] = (statusCounts[normalizedStatus] ?? 0) + 1;
-
-      const priorityKey = (ticket.priority ?? "MEDIUM").toUpperCase();
-      priorityCounts[priorityKey] = (priorityCounts[priorityKey] ?? 0) + 1;
-
-      const channelKey = (ticket.channel ?? "MANUAL").toUpperCase();
-      channelCounts[channelKey] = (channelCounts[channelKey] ?? 0) + 1;
-
-      if (normalizedStatus !== "RESOLVED") {
-        openTickets.push(ticket);
-      }
-
-      if (ticket.createdAt >= startMs) {
-        const key = formatDateKey(ticket.createdAt);
-        if (!trendMap.has(key)) {
-          trendMap.set(key, { opened: 0, resolved: 0 });
-        }
-        trendMap.get(key)!.opened += 1;
-      }
-
-      if (typeof ticket.resolvedAt === "number" && ticket.resolvedAt >= startMs) {
-        const key = formatDateKey(ticket.resolvedAt);
-        if (!trendMap.has(key)) {
-          trendMap.set(key, { opened: 0, resolved: 0 });
-        }
-        trendMap.get(key)!.resolved += 1;
-      }
-    });
-
-    const machineStatusCounts: Record<string, number> = {};
-    const machineOsCounts: Record<string, number> = {};
-    const machineLookup = new Map<string, Doc<"machines">>();
-
-    machines.forEach((machine) => {
-      machineLookup.set(String(machine._id), machine);
-      const status = deriveMachineStatus(machine, now);
-      machineStatusCounts[status] = (machineStatusCounts[status] ?? 0) + 1;
-      const osLabel = formatOsLabel(machine.osName ?? null, machine.osVersion ?? null);
-      machineOsCounts[osLabel] = (machineOsCounts[osLabel] ?? 0) + 1;
-    });
-
-    const roleCounts: Record<string, number> = {};
-    users.forEach((user) => {
-      const roleKey = (user.role ?? "COLLABORATOR").toUpperCase();
-      roleCounts[roleKey] = (roleCounts[roleKey] ?? 0) + 1;
-    });
-
-    const trend = Array.from(trendMap.entries())
-      .sort((a, b) => a[0].localeCompare(b[0]))
-      .map(([date, value]) => ({ date, opened: value.opened, resolved: value.resolved }));
-
-    const machineOsDistribution = Object.entries(machineOsCounts)
-      .map(([label, value]) => ({ label, value }))
-      .sort((a, b) => b.value - a.value);
-
-    const openTicketSummaries = openTickets
-      .sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0))
-      .slice(0, 20)
-      .map((ticket) => {
-        const machineSnapshot = ticket.machineSnapshot as { hostname?: string } | undefined;
-        const machine = ticket.machineId ? machineLookup.get(String(ticket.machineId)) : null;
-        return {
-          id: ticket._id,
-          reference: ticket.reference,
-          subject: ticket.subject,
-          status: normalizeStatus(ticket.status),
-          priority: ticket.priority,
-          updatedAt: ticket.updatedAt,
-          createdAt: ticket.createdAt,
-          machine: ticket.machineId
-            ? {
-                id: ticket.machineId,
-                hostname: machine?.hostname ?? machineSnapshot?.hostname ?? null,
-              }
-            : null,
-          assignee: ticket.assigneeSnapshot
-            ? {
-                name: (ticket.assigneeSnapshot as { name?: string })?.name ?? null,
-                email: (ticket.assigneeSnapshot as { email?: string })?.email ?? null,
-              }
-            : null,
-        };
-      });
-
-    return {
-      company: company
-        ? {
-            id: company._id,
-            name: company.name,
-            isAvulso: company.isAvulso ?? false,
-          }
-        : null,
-      rangeDays,
-      generatedAt: now,
-      tickets: {
-        total: tickets.length,
-        byStatus: statusCounts,
-        byPriority: priorityCounts,
-        byChannel: channelCounts,
-        trend,
-        open: openTicketSummaries,
-      },
-      machines: {
-        total: machines.length,
-        byStatus: machineStatusCounts,
-        byOs: machineOsDistribution,
-      },
-      users: {
-        total: users.length,
-        byRole: roleCounts,
-      },
-    };
-  },
-});
diff --git a/convex/revision.ts b/convex/revision.ts
deleted file mode 100644
index dc033ed..0000000
--- a/convex/revision.ts
+++ /dev/null
@@ -1,3 +0,0 @@
-// Chore: force Convex deploy through path filtering.
-export const CONVEX_REVISION = "2025-10-21T11:59:00Z";
-
diff --git a/convex/schema.ts b/convex/schema.ts
deleted file mode 100644
index 9e3502a..0000000
--- a/convex/schema.ts
+++ /dev/null
@@ -1,1000 +0,0 @@
-import { defineSchema, defineTable } from "convex/server";
-import { v } from "convex/values";
-
-const gridLayoutItem = v.object({
-  i: v.string(),
-  x: v.number(),
-  y: v.number(),
-  w: v.number(),
-  h: v.number(),
-  minW: v.optional(v.number()),
-  minH: v.optional(v.number()),
-  static: v.optional(v.boolean()),
-});
-
-const widgetLayout = v.object({
-  x: v.number(),
-  y: v.number(),
-  w: v.number(),
-  h: v.number(),
-  minW: v.optional(v.number()),
-  minH: v.optional(v.number()),
-  static: v.optional(v.boolean()),
-});
-
-const tvSection = v.object({
-  id: v.string(),
-  title: v.optional(v.string()),
-  description: v.optional(v.string()),
-  widgetKeys: v.array(v.string()),
-  durationSeconds: v.optional(v.number()),
-});
-
-export default defineSchema({
-  users: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    email: v.string(),
-    role: v.optional(v.string()),
-    jobTitle: v.optional(v.string()),
-    managerId: v.optional(v.id("users")),
-    avatarUrl: v.optional(v.string()),
-    teams: v.optional(v.array(v.string())),
-    companyId: v.optional(v.id("companies")),
-  })
-    .index("by_tenant_email", ["tenantId", "email"]) 
-    .index("by_tenant_role", ["tenantId", "role"])
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant_manager", ["tenantId", "managerId"]),
-
-  companies: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    slug: v.string(),
-    provisioningCode: v.optional(v.string()),
-    isAvulso: v.optional(v.boolean()),
-    contractedHoursPerMonth: v.optional(v.number()),
-    cnpj: v.optional(v.string()),
-    domain: v.optional(v.string()),
-    phone: v.optional(v.string()),
-    description: v.optional(v.string()),
-    address: v.optional(v.string()),
-    legalName: v.optional(v.string()),
-    tradeName: v.optional(v.string()),
-    stateRegistration: v.optional(v.string()),
-    stateRegistrationType: v.optional(v.string()),
-    primaryCnae: v.optional(v.string()),
-    timezone: v.optional(v.string()),
-    businessHours: v.optional(v.any()),
-    supportEmail: v.optional(v.string()),
-    billingEmail: v.optional(v.string()),
-    contactPreferences: v.optional(v.any()),
-    clientDomains: v.optional(v.array(v.string())),
-    communicationChannels: v.optional(v.any()),
-    fiscalAddress: v.optional(v.any()),
-    hasBranches: v.optional(v.boolean()),
-    regulatedEnvironments: v.optional(v.array(v.string())),
-    privacyPolicyAccepted: v.optional(v.boolean()),
-    privacyPolicyReference: v.optional(v.string()),
-    privacyPolicyMetadata: v.optional(v.any()),
-    contracts: v.optional(v.any()),
-    contacts: v.optional(v.any()),
-    locations: v.optional(v.any()),
-    sla: v.optional(v.any()),
-    reopenWindowDays: v.optional(v.number()),
-    tags: v.optional(v.array(v.string())),
-    customFields: v.optional(v.any()),
-    notes: v.optional(v.string()),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_tenant_slug", ["tenantId", "slug"])
-    .index("by_tenant", ["tenantId"])
-    .index("by_provisioning_code", ["provisioningCode"]),
-
-  alerts: defineTable({
-    tenantId: v.string(),
-    companyId: v.optional(v.id("companies")),
-    companyName: v.string(),
-    usagePct: v.number(),
-    threshold: v.number(),
-    range: v.string(),
-    recipients: v.array(v.string()),
-    createdAt: v.number(),
-    deliveredCount: v.number(),
-  })
-    .index("by_tenant_created", ["tenantId", "createdAt"]) 
-    .index("by_tenant", ["tenantId"]),
-
-  dashboards: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    description: v.optional(v.string()),
-    aspectRatio: v.optional(v.string()),
-    theme: v.optional(v.string()),
-    filters: v.optional(v.any()),
-    layout: v.optional(v.array(gridLayoutItem)),
-    sections: v.optional(v.array(tvSection)),
-    tvIntervalSeconds: v.optional(v.number()),
-    readySelector: v.optional(v.string()),
-    createdBy: v.id("users"),
-    updatedBy: v.optional(v.id("users")),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    isArchived: v.optional(v.boolean()),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_created", ["tenantId", "createdAt"]),
-
-  dashboardWidgets: defineTable({
-    tenantId: v.string(),
-    dashboardId: v.id("dashboards"),
-    widgetKey: v.string(),
-    title: v.optional(v.string()),
-    type: v.string(),
-    config: v.any(),
-    layout: v.optional(widgetLayout),
-    order: v.number(),
-    createdBy: v.id("users"),
-    updatedBy: v.optional(v.id("users")),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    isHidden: v.optional(v.boolean()),
-  })
-    .index("by_dashboard", ["dashboardId"])
-    .index("by_dashboard_order", ["dashboardId", "order"])
-    .index("by_dashboard_key", ["dashboardId", "widgetKey"])
-    .index("by_tenant", ["tenantId"]),
-
-  metricDefinitions: defineTable({
-    tenantId: v.string(),
-    key: v.string(),
-    name: v.string(),
-    description: v.optional(v.string()),
-    version: v.number(),
-    definition: v.optional(v.any()),
-    createdBy: v.id("users"),
-    updatedBy: v.optional(v.id("users")),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    tags: v.optional(v.array(v.string())),
-  })
-    .index("by_tenant_key", ["tenantId", "key"])
-    .index("by_tenant", ["tenantId"]),
-
-  dashboardShares: defineTable({
-    tenantId: v.string(),
-    dashboardId: v.id("dashboards"),
-    audience: v.string(),
-    token: v.optional(v.string()),
-    expiresAt: v.optional(v.number()),
-    canEdit: v.boolean(),
-    createdBy: v.id("users"),
-    createdAt: v.number(),
-    lastAccessAt: v.optional(v.number()),
-  })
-    .index("by_dashboard", ["dashboardId"])
-    .index("by_token", ["token"])
-    .index("by_tenant", ["tenantId"]),
-
-  queues: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    slug: v.string(),
-    teamId: v.optional(v.id("teams")),
-  })
-    .index("by_tenant_slug", ["tenantId", "slug"])
-    .index("by_tenant_team", ["tenantId", "teamId"])
-    .index("by_tenant_name", ["tenantId", "name"])
-    .index("by_tenant", ["tenantId"]),
-
-  teams: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    description: v.optional(v.string()),
-  }).index("by_tenant_name", ["tenantId", "name"]),
-
-  slaPolicies: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    description: v.optional(v.string()),
-    timeToFirstResponse: v.optional(v.number()), // minutes
-    responseMode: v.optional(v.string()), // "business" | "calendar"
-    timeToResolution: v.optional(v.number()), // minutes
-    solutionMode: v.optional(v.string()), // "business" | "calendar"
-    alertThreshold: v.optional(v.number()), // 0.1 a 0.95
-    pauseStatuses: v.optional(v.array(v.string())), // Status que pausam SLA
-  }).index("by_tenant_name", ["tenantId", "name"]),
-
-  tickets: defineTable({
-    tenantId: v.string(),
-    reference: v.number(),
-    subject: v.string(),
-    summary: v.optional(v.string()),
-    description: v.optional(v.string()),
-    status: v.string(),
-    priority: v.string(),
-    channel: v.string(),
-    queueId: v.optional(v.id("queues")),
-    categoryId: v.optional(v.id("ticketCategories")),
-    subcategoryId: v.optional(v.id("ticketSubcategories")),
-    requesterId: v.id("users"),
-    requesterSnapshot: v.optional(
-      v.object({
-        name: v.string(),
-        email: v.optional(v.string()),
-        avatarUrl: v.optional(v.string()),
-        teams: v.optional(v.array(v.string())),
-      })
-    ),
-    assigneeId: v.optional(v.id("users")),
-    assigneeSnapshot: v.optional(
-      v.object({
-        name: v.string(),
-        email: v.optional(v.string()),
-        avatarUrl: v.optional(v.string()),
-        teams: v.optional(v.array(v.string())),
-      })
-    ),
-    companyId: v.optional(v.id("companies")),
-    companySnapshot: v.optional(
-      v.object({
-        name: v.string(),
-        slug: v.optional(v.string()),
-        isAvulso: v.optional(v.boolean()),
-      })
-    ),
-    machineId: v.optional(v.id("machines")),
-    machineSnapshot: v.optional(
-      v.object({
-        hostname: v.optional(v.string()),
-        persona: v.optional(v.string()),
-        assignedUserName: v.optional(v.string()),
-        assignedUserEmail: v.optional(v.string()),
-        status: v.optional(v.string()),
-      })
-    ),
-    working: v.optional(v.boolean()),
-    slaPolicyId: v.optional(v.id("slaPolicies")),
-    slaSnapshot: v.optional(
-      v.object({
-        categoryId: v.optional(v.id("ticketCategories")),
-        categoryName: v.optional(v.string()),
-        priority: v.optional(v.string()),
-        responseTargetMinutes: v.optional(v.number()),
-        responseMode: v.optional(v.string()),
-        solutionTargetMinutes: v.optional(v.number()),
-        solutionMode: v.optional(v.string()),
-        alertThreshold: v.optional(v.number()),
-        pauseStatuses: v.optional(v.array(v.string())),
-      })
-    ),
-    slaResponseDueAt: v.optional(v.number()),
-    slaSolutionDueAt: v.optional(v.number()),
-    slaResponseStatus: v.optional(v.string()),
-    slaSolutionStatus: v.optional(v.string()),
-    slaPausedAt: v.optional(v.number()),
-    slaPausedBy: v.optional(v.string()),
-    slaPausedMs: v.optional(v.number()),
-    dueAt: v.optional(v.number()), // ms since epoch
-    visitStatus: v.optional(v.string()),
-    visitPerformedAt: v.optional(v.number()),
-    firstResponseAt: v.optional(v.number()),
-    resolvedAt: v.optional(v.number()),
-    closedAt: v.optional(v.number()),
-    updatedAt: v.number(),
-    createdAt: v.number(),
-    tags: v.optional(v.array(v.string())),
-    customFields: v.optional(
-      v.array(
-        v.object({
-          fieldId: v.id("ticketFields"),
-          fieldKey: v.string(),
-          label: v.string(),
-          type: v.string(),
-          value: v.any(),
-          displayValue: v.optional(v.string()),
-        })
-      )
-    ),
-    csatScore: v.optional(v.number()),
-    csatMaxScore: v.optional(v.number()),
-    csatComment: v.optional(v.string()),
-    csatRatedAt: v.optional(v.number()),
-    csatRatedBy: v.optional(v.id("users")),
-    csatAssigneeId: v.optional(v.id("users")),
-    csatAssigneeSnapshot: v.optional(
-      v.object({
-        name: v.string(),
-        email: v.optional(v.string()),
-        avatarUrl: v.optional(v.string()),
-        teams: v.optional(v.array(v.string())),
-      })
-    ),
-    formTemplate: v.optional(v.string()),
-    formTemplateLabel: v.optional(v.string()),
-    checklist: v.optional(
-      v.array(
-        v.object({
-          id: v.string(),
-          text: v.string(),
-          description: v.optional(v.string()),
-          type: v.optional(v.string()), // "checkbox" | "question"
-          options: v.optional(v.array(v.string())), // Para tipo "question": ["Sim", "Nao", ...]
-          answer: v.optional(v.string()), // Resposta selecionada para tipo "question"
-          done: v.boolean(),
-          required: v.optional(v.boolean()),
-          templateId: v.optional(v.id("ticketChecklistTemplates")),
-          templateItemId: v.optional(v.string()),
-          templateDescription: v.optional(v.string()), // Descricao do template (copiada ao aplicar)
-          createdAt: v.optional(v.number()),
-          createdBy: v.optional(v.id("users")),
-          doneAt: v.optional(v.number()),
-          doneBy: v.optional(v.id("users")),
-        })
-      )
-    ),
-    relatedTicketIds: v.optional(v.array(v.id("tickets"))),
-    resolvedWithTicketId: v.optional(v.id("tickets")),
-    reopenDeadline: v.optional(v.number()),
-    reopenedAt: v.optional(v.number()),
-    chatEnabled: v.optional(v.boolean()),
-    totalWorkedMs: v.optional(v.number()),
-    internalWorkedMs: v.optional(v.number()),
-    externalWorkedMs: v.optional(v.number()),
-    activeSessionId: v.optional(v.id("ticketWorkSessions")),
-  })
-    .index("by_tenant_status", ["tenantId", "status"]) 
-    .index("by_tenant_queue", ["tenantId", "queueId"]) 
-    .index("by_tenant_assignee", ["tenantId", "assigneeId"]) 
-    .index("by_tenant_reference", ["tenantId", "reference"])
-    .index("by_tenant_requester", ["tenantId", "requesterId"]) 
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant_machine", ["tenantId", "machineId"])
-    .index("by_tenant_category", ["tenantId", "categoryId"])
-    .index("by_tenant_subcategory", ["tenantId", "subcategoryId"])
-    .index("by_tenant_sla_policy", ["tenantId", "slaPolicyId"])
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_created", ["tenantId", "createdAt"])
-    .index("by_tenant_resolved", ["tenantId", "resolvedAt"])
-    .index("by_tenant_company_created", ["tenantId", "companyId", "createdAt"])
-    .index("by_tenant_company_resolved", ["tenantId", "companyId", "resolvedAt"]),
-
-  ticketComments: defineTable({
-    ticketId: v.id("tickets"),
-    authorId: v.id("users"),
-    visibility: v.string(), // PUBLIC | INTERNAL
-    body: v.string(),
-    authorSnapshot: v.optional(
-      v.object({
-        name: v.string(),
-        email: v.optional(v.string()),
-        avatarUrl: v.optional(v.string()),
-        teams: v.optional(v.array(v.string())),
-      })
-    ),
-    attachments: v.optional(
-      v.array(
-        v.object({
-          storageId: v.id("_storage"),
-          name: v.string(),
-          size: v.optional(v.number()),
-          type: v.optional(v.string()),
-        })
-      )
-    ),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_ticket", ["ticketId"])
-    .index("by_author", ["authorId"]),
-
-  ticketEvents: defineTable({
-    ticketId: v.id("tickets"),
-    type: v.string(),
-    payload: v.optional(v.any()),
-    createdAt: v.number(),
-  }).index("by_ticket", ["ticketId"]),
-
-  ticketAutomations: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    enabled: v.boolean(),
-    trigger: v.string(),
-    timing: v.string(), // IMMEDIATE | DELAYED
-    delayMs: v.optional(v.number()),
-    conditions: v.optional(v.any()),
-    actions: v.any(),
-    createdBy: v.id("users"),
-    updatedBy: v.optional(v.id("users")),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    runCount: v.optional(v.number()),
-    lastRunAt: v.optional(v.number()),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_enabled", ["tenantId", "enabled"])
-    .index("by_tenant_trigger", ["tenantId", "trigger"]),
-
-  ticketAutomationRuns: defineTable({
-    tenantId: v.string(),
-    automationId: v.id("ticketAutomations"),
-    ticketId: v.id("tickets"),
-    eventType: v.string(),
-    status: v.string(), // SUCCESS | SKIPPED | ERROR
-    matched: v.boolean(),
-    error: v.optional(v.string()),
-    actionsApplied: v.optional(v.any()),
-    createdAt: v.number(),
-  })
-    .index("by_tenant_created", ["tenantId", "createdAt"])
-    .index("by_automation_created", ["automationId", "createdAt"])
-    .index("by_ticket", ["ticketId"]),
-
-  ticketChatMessages: defineTable({
-    ticketId: v.id("tickets"),
-    authorId: v.id("users"),
-    authorSnapshot: v.optional(
-      v.object({
-        name: v.string(),
-        email: v.optional(v.string()),
-        avatarUrl: v.optional(v.string()),
-        teams: v.optional(v.array(v.string())),
-      })
-    ),
-    body: v.string(),
-    attachments: v.optional(
-      v.array(
-        v.object({
-          storageId: v.id("_storage"),
-          name: v.string(),
-          size: v.optional(v.number()),
-          type: v.optional(v.string()),
-        })
-      )
-    ),
-    notifiedAt: v.optional(v.number()),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    tenantId: v.string(),
-    companyId: v.optional(v.id("companies")),
-    readBy: v.optional(
-      v.array(
-        v.object({
-          userId: v.id("users"),
-          readAt: v.number(),
-        })
-      )
-    ),
-  })
-    .index("by_ticket_created", ["ticketId", "createdAt"])
-    .index("by_tenant_created", ["tenantId", "createdAt"]),
-
-  // Sessoes de chat ao vivo entre agente (dashboard) e cliente (Raven desktop)
-  liveChatSessions: defineTable({
-    tenantId: v.string(),
-    ticketId: v.id("tickets"),
-    machineId: v.id("machines"),
-    agentId: v.id("users"),
-    agentSnapshot: v.optional(
-      v.object({
-        name: v.string(),
-        email: v.optional(v.string()),
-        avatarUrl: v.optional(v.string()),
-      })
-    ),
-    status: v.string(), // ACTIVE | ENDED
-    startedAt: v.number(),
-    endedAt: v.optional(v.number()),
-    lastActivityAt: v.number(),
-    lastAgentMessageAt: v.optional(v.number()), // Timestamp da ultima mensagem do agente (para deteccao confiavel)
-    unreadByMachine: v.optional(v.number()),
-    unreadByAgent: v.optional(v.number()),
-  })
-    .index("by_ticket", ["ticketId"])
-    .index("by_machine_status", ["machineId", "status"])
-    .index("by_tenant_machine", ["tenantId", "machineId"])
-    .index("by_tenant_status", ["tenantId", "status"])
-    .index("by_status_lastActivity", ["status", "lastActivityAt"]),
-
-  commentTemplates: defineTable({
-    tenantId: v.string(),
-    kind: v.optional(v.string()),
-    title: v.string(),
-    body: v.string(),
-    createdBy: v.id("users"),
-    updatedBy: v.optional(v.id("users")),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_title", ["tenantId", "title"])
-    .index("by_tenant_kind", ["tenantId", "kind"]),
-
-  ticketWorkSessions: defineTable({
-    ticketId: v.id("tickets"),
-    agentId: v.id("users"),
-    workType: v.optional(v.string()), // INTERNAL | EXTERNAL
-    startedAt: v.number(),
-    stoppedAt: v.optional(v.number()),
-    durationMs: v.optional(v.number()),
-    pauseReason: v.optional(v.string()),
-    pauseNote: v.optional(v.string()),
-  })
-    .index("by_ticket", ["ticketId"])
-    .index("by_ticket_agent", ["ticketId", "agentId"])
-    .index("by_agent", ["agentId"]),
-
-  incidents: defineTable({
-    tenantId: v.string(),
-    title: v.string(),
-    status: v.string(),
-    severity: v.string(),
-    impactSummary: v.optional(v.string()),
-    affectedQueues: v.array(v.string()),
-    ownerId: v.optional(v.id("users")),
-    ownerName: v.optional(v.string()),
-    ownerEmail: v.optional(v.string()),
-    startedAt: v.number(),
-    updatedAt: v.number(),
-    resolvedAt: v.optional(v.number()),
-    timeline: v.array(
-      v.object({
-        id: v.string(),
-        authorId: v.id("users"),
-        authorName: v.optional(v.string()),
-        message: v.string(),
-        type: v.optional(v.string()),
-        createdAt: v.number(),
-      })
-    ),
-  })
-    .index("by_tenant_status", ["tenantId", "status"])
-    .index("by_tenant_updated", ["tenantId", "updatedAt"])
-    .index("by_tenant", ["tenantId"]),
-
-  ticketCategories: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    slug: v.string(),
-    description: v.optional(v.string()),
-    order: v.number(),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_tenant_slug", ["tenantId", "slug"])
-    .index("by_tenant_order", ["tenantId", "order"])
-    .index("by_tenant", ["tenantId"]),
-
-  ticketSubcategories: defineTable({
-    tenantId: v.string(),
-    categoryId: v.id("ticketCategories"),
-    name: v.string(),
-    slug: v.string(),
-    order: v.number(),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_category_order", ["categoryId", "order"])
-    .index("by_category_slug", ["categoryId", "slug"])
-    .index("by_tenant_slug", ["tenantId", "slug"]),
-
-  categorySlaSettings: defineTable({
-    tenantId: v.string(),
-    categoryId: v.id("ticketCategories"),
-    priority: v.string(),
-    responseTargetMinutes: v.optional(v.number()),
-    responseMode: v.optional(v.string()),
-    solutionTargetMinutes: v.optional(v.number()),
-    solutionMode: v.optional(v.string()),
-    alertThreshold: v.optional(v.number()),
-    pauseStatuses: v.optional(v.array(v.string())),
-    calendarType: v.optional(v.string()),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    actorId: v.optional(v.id("users")),
-  })
-    .index("by_tenant_category_priority", ["tenantId", "categoryId", "priority"])
-    .index("by_tenant_category", ["tenantId", "categoryId"]),
-
-  // SLA por empresa - permite configurar políticas de SLA específicas por cliente
-  // Quando um ticket é criado, o sistema busca primeiro aqui antes de usar categorySlaSettings
-  companySlaSettings: defineTable({
-    tenantId: v.string(),
-    companyId: v.id("companies"),
-    // Se categoryId for null, aplica-se a todas as categorias da empresa
-    categoryId: v.optional(v.id("ticketCategories")),
-    priority: v.string(), // URGENT, HIGH, MEDIUM, LOW, DEFAULT
-    responseTargetMinutes: v.optional(v.number()),
-    responseMode: v.optional(v.string()), // "business" | "calendar"
-    solutionTargetMinutes: v.optional(v.number()),
-    solutionMode: v.optional(v.string()), // "business" | "calendar"
-    alertThreshold: v.optional(v.number()), // 0.1 a 0.95 (ex: 0.8 = 80%)
-    pauseStatuses: v.optional(v.array(v.string())),
-    calendarType: v.optional(v.string()),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    actorId: v.optional(v.id("users")),
-  })
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant_company_category", ["tenantId", "companyId", "categoryId"])
-    .index("by_tenant_company_category_priority", ["tenantId", "companyId", "categoryId", "priority"]),
-
-  ticketFields: defineTable({
-    tenantId: v.string(),
-    key: v.string(),
-    label: v.string(),
-    type: v.string(),
-    companyId: v.optional(v.id("companies")),
-    description: v.optional(v.string()),
-    required: v.boolean(),
-    order: v.number(),
-    options: v.optional(
-      v.array(
-        v.object({
-          value: v.string(),
-          label: v.string(),
-        })
-      )
-    ),
-    scope: v.optional(v.string()),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_tenant_key", ["tenantId", "key"])
-    .index("by_tenant_order", ["tenantId", "order"])
-    .index("by_tenant_scope", ["tenantId", "scope"])
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant", ["tenantId"]),
-
-  ticketFormSettings: defineTable({
-    tenantId: v.string(),
-    template: v.string(),
-    scope: v.string(), // tenant | company | user
-    companyId: v.optional(v.id("companies")),
-    userId: v.optional(v.id("users")),
-    enabled: v.boolean(),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    actorId: v.optional(v.id("users")),
-  })
-    .index("by_tenant_template_scope", ["tenantId", "template", "scope"])
-    .index("by_tenant_template_company", ["tenantId", "template", "companyId"])
-    .index("by_tenant_template_user", ["tenantId", "template", "userId"])
-    .index("by_tenant", ["tenantId"]),
-
-  ticketFormTemplates: defineTable({
-    tenantId: v.string(),
-    key: v.string(),
-    label: v.string(),
-    description: v.optional(v.string()),
-    defaultEnabled: v.optional(v.boolean()),
-    baseTemplateKey: v.optional(v.string()),
-    isSystem: v.optional(v.boolean()),
-    isArchived: v.optional(v.boolean()),
-    order: v.number(),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    createdBy: v.optional(v.id("users")),
-    updatedBy: v.optional(v.id("users")),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_key", ["tenantId", "key"])
-    .index("by_tenant_active", ["tenantId", "isArchived"]),
-
-  ticketChecklistTemplates: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    description: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    items: v.array(
-      v.object({
-        id: v.string(),
-        text: v.string(),
-        description: v.optional(v.string()),
-        type: v.optional(v.string()), // "checkbox" | "question"
-        options: v.optional(v.array(v.string())), // Para tipo "question": ["Sim", "Nao", ...]
-        required: v.optional(v.boolean()),
-      })
-    ),
-    isArchived: v.optional(v.boolean()),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    createdBy: v.optional(v.id("users")),
-    updatedBy: v.optional(v.id("users")),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant_active", ["tenantId", "isArchived"]),
-
-  userInvites: defineTable({
-    tenantId: v.string(),
-    inviteId: v.string(),
-    email: v.string(),
-    name: v.optional(v.string()),
-    role: v.string(),
-    status: v.string(),
-    token: v.string(),
-    expiresAt: v.number(),
-    createdAt: v.number(),
-    createdById: v.optional(v.string()),
-    acceptedAt: v.optional(v.number()),
-    acceptedById: v.optional(v.string()),
-    revokedAt: v.optional(v.number()),
-    revokedById: v.optional(v.string()),
-    revokedReason: v.optional(v.string()),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_token", ["tenantId", "token"])
-    .index("by_invite", ["tenantId", "inviteId"]),
-
-  machines: defineTable({
-    tenantId: v.string(),
-    companyId: v.optional(v.id("companies")),
-    companySlug: v.optional(v.string()),
-    authUserId: v.optional(v.string()),
-    authEmail: v.optional(v.string()),
-    persona: v.optional(v.string()),
-    assignedUserId: v.optional(v.id("users")),
-    assignedUserEmail: v.optional(v.string()),
-    assignedUserName: v.optional(v.string()),
-    assignedUserRole: v.optional(v.string()),
-    linkedUserIds: v.optional(v.array(v.id("users"))),
-    hostname: v.string(),
-    osName: v.string(),
-    osVersion: v.optional(v.string()),
-    architecture: v.optional(v.string()),
-    macAddresses: v.array(v.string()),
-    serialNumbers: v.array(v.string()),
-    fingerprint: v.string(),
-    metadata: v.optional(v.any()),
-    displayName: v.optional(v.string()),
-    deviceType: v.optional(v.string()),
-    devicePlatform: v.optional(v.string()),
-    deviceProfile: v.optional(v.any()),
-    managementMode: v.optional(v.string()),
-    customFields: v.optional(
-      v.array(
-        v.object({
-          fieldId: v.id("deviceFields"),
-          fieldKey: v.string(),
-          label: v.string(),
-          type: v.string(),
-          value: v.any(),
-          displayValue: v.optional(v.string()),
-        })
-      )
-    ),
-    lastHeartbeatAt: v.optional(v.number()),
-    status: v.optional(v.string()),
-    isActive: v.optional(v.boolean()),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    registeredBy: v.optional(v.string()),
-    remoteAccess: v.optional(v.any()),
-    usbPolicy: v.optional(v.string()), // ALLOW | BLOCK_ALL | READONLY
-    usbPolicyAppliedAt: v.optional(v.number()),
-    usbPolicyStatus: v.optional(v.string()), // PENDING | APPLIED | FAILED
-    usbPolicyError: v.optional(v.string()),
-    usbPolicyReportedAt: v.optional(v.number()),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant_fingerprint", ["tenantId", "fingerprint"])
-    .index("by_tenant_assigned_email", ["tenantId", "assignedUserEmail"])
-    .index("by_tenant_hostname", ["tenantId", "hostname"])
-    .index("by_auth_email", ["authEmail"])
-    .index("by_usbPolicyStatus", ["usbPolicyStatus"]),
-
-  usbPolicyEvents: defineTable({
-    tenantId: v.string(),
-    machineId: v.id("machines"),
-    actorId: v.optional(v.id("users")),
-    actorEmail: v.optional(v.string()),
-    actorName: v.optional(v.string()),
-    oldPolicy: v.optional(v.string()),
-    newPolicy: v.string(),
-    status: v.string(), // PENDING | APPLIED | FAILED
-    error: v.optional(v.string()),
-    appliedAt: v.optional(v.number()),
-    createdAt: v.number(),
-  })
-    .index("by_machine", ["machineId"])
-    .index("by_machine_created", ["machineId", "createdAt"])
-    .index("by_tenant_created", ["tenantId", "createdAt"]),
-
-  machineAlerts: defineTable({
-    tenantId: v.string(),
-    machineId: v.id("machines"),
-    companyId: v.optional(v.id("companies")),
-    kind: v.string(),
-    message: v.string(),
-    severity: v.string(),
-    createdAt: v.number(),
-  })
-    .index("by_machine_created", ["machineId", "createdAt"])
-    .index("by_tenant_created", ["tenantId", "createdAt"])
-    .index("by_tenant_machine", ["tenantId", "machineId"]),
-
-  // Tabela separada para heartbeats - evita criar versoes do documento machines a cada heartbeat
-  // O documento machines so e atualizado quando ha mudancas reais nos dados (metadata, inventory, etc)
-  machineHeartbeats: defineTable({
-    machineId: v.id("machines"),
-    lastHeartbeatAt: v.number(),
-  })
-    .index("by_machine", ["machineId"]),
-
-  // Tabela separada para softwares instalados - permite filtros, pesquisa e paginacao
-  // Os dados sao enviados pelo agente desktop e armazenados aqui de forma normalizada
-  machineSoftware: defineTable({
-    tenantId: v.string(),
-    machineId: v.id("machines"),
-    name: v.string(),
-    nameLower: v.string(), // Para busca case-insensitive
-    version: v.optional(v.string()),
-    publisher: v.optional(v.string()),
-    source: v.optional(v.string()), // dpkg, rpm, windows, macos, etc
-    installedAt: v.optional(v.number()), // Data de instalacao (se disponivel)
-    detectedAt: v.number(), // Quando foi detectado pelo agente
-    lastSeenAt: v.number(), // Ultima vez que foi visto no heartbeat
-  })
-    .index("by_machine", ["machineId"])
-    .index("by_machine_name", ["machineId", "nameLower"])
-    .index("by_tenant_name", ["tenantId", "nameLower"])
-    .index("by_tenant_machine", ["tenantId", "machineId"]),
-
-  machineTokens: defineTable({
-    tenantId: v.string(),
-    machineId: v.id("machines"),
-    tokenHash: v.string(),
-    expiresAt: v.number(),
-    revoked: v.boolean(),
-    revokedAt: v.optional(v.number()),
-    createdAt: v.number(),
-    lastUsedAt: v.optional(v.number()),
-    usageCount: v.optional(v.number()),
-    type: v.optional(v.string()),
-  })
-    .index("by_token_hash", ["tokenHash"])
-    .index("by_machine", ["machineId"])
-    .index("by_tenant_machine", ["tenantId", "machineId"])
-    .index("by_machine_created", ["machineId", "createdAt"])
-    .index("by_machine_revoked_expires", ["machineId", "revoked", "expiresAt"]),
-
-  deviceFields: defineTable({
-    tenantId: v.string(),
-    key: v.string(),
-    label: v.string(),
-    description: v.optional(v.string()),
-    type: v.string(),
-    required: v.optional(v.boolean()),
-    options: v.optional(
-      v.array(
-        v.object({
-          value: v.string(),
-          label: v.string(),
-        })
-      )
-    ),
-    scope: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
-    order: v.number(),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-    createdBy: v.optional(v.id("users")),
-    updatedBy: v.optional(v.id("users")),
-  })
-    .index("by_tenant_order", ["tenantId", "order"])
-    .index("by_tenant_key", ["tenantId", "key"])
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant_scope", ["tenantId", "scope"])
-    .index("by_tenant", ["tenantId"]),
-
-  deviceExportTemplates: defineTable({
-    tenantId: v.string(),
-    name: v.string(),
-    slug: v.string(),
-    description: v.optional(v.string()),
-    columns: v.array(
-      v.object({
-        key: v.string(),
-        label: v.optional(v.string()),
-      })
-    ),
-    filters: v.optional(v.any()),
-    companyId: v.optional(v.id("companies")),
-    isDefault: v.optional(v.boolean()),
-    isActive: v.optional(v.boolean()),
-    createdBy: v.optional(v.id("users")),
-    updatedBy: v.optional(v.id("users")),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_tenant_slug", ["tenantId", "slug"])
-    .index("by_tenant_company", ["tenantId", "companyId"])
-    .index("by_tenant_default", ["tenantId", "isDefault"])
-    .index("by_tenant", ["tenantId"]),
-
-  analyticsCache: defineTable({
-    tenantId: v.string(),
-    cacheKey: v.string(),
-    payload: v.any(),
-    expiresAt: v.number(),
-    _ttl: v.optional(v.number()),
-  })
-    .index("by_key", ["tenantId", "cacheKey"]),
-
-  analyticsLocks: defineTable({
-    tenantId: v.string(),
-    cacheKey: v.string(),
-    expiresAt: v.number(),
-    _ttl: v.optional(v.number()),
-  })
-    .index("by_key", ["tenantId", "cacheKey"]),
-
-  // ================================
-  // Emprestimo de Equipamentos
-  // ================================
-  emprestimos: defineTable({
-    tenantId: v.string(),
-    reference: v.number(),
-    clienteId: v.id("companies"),
-    clienteSnapshot: v.object({
-      name: v.string(),
-      slug: v.optional(v.string()),
-    }),
-    responsavelNome: v.string(),
-    responsavelContato: v.optional(v.string()),
-    tecnicoId: v.id("users"),
-    tecnicoSnapshot: v.object({
-      name: v.string(),
-      email: v.optional(v.string()),
-    }),
-    equipamentos: v.array(v.object({
-      id: v.string(),
-      tipo: v.string(),
-      marca: v.string(),
-      modelo: v.string(),
-      serialNumber: v.optional(v.string()),
-      patrimonio: v.optional(v.string()),
-    })),
-    quantidade: v.number(),
-    valor: v.optional(v.number()),
-    dataEmprestimo: v.number(),
-    dataFimPrevisto: v.number(),
-    dataDevolucao: v.optional(v.number()),
-    status: v.string(),
-    observacoes: v.optional(v.string()),
-    observacoesDevolucao: v.optional(v.string()),
-    multaDiaria: v.optional(v.number()),
-    multaCalculada: v.optional(v.number()),
-    createdBy: v.id("users"),
-    updatedBy: v.optional(v.id("users")),
-    createdAt: v.number(),
-    updatedAt: v.number(),
-  })
-    .index("by_tenant", ["tenantId"])
-    .index("by_tenant_status", ["tenantId", "status"])
-    .index("by_tenant_cliente", ["tenantId", "clienteId"])
-    .index("by_tenant_tecnico", ["tenantId", "tecnicoId"])
-    .index("by_tenant_reference", ["tenantId", "reference"])
-    .index("by_tenant_created", ["tenantId", "createdAt"])
-    .index("by_tenant_data_fim", ["tenantId", "dataFimPrevisto"]),
-
-  emprestimoHistorico: defineTable({
-    tenantId: v.string(),
-    emprestimoId: v.id("emprestimos"),
-    tipo: v.string(),
-    descricao: v.string(),
-    alteracoes: v.optional(v.any()),
-    autorId: v.id("users"),
-    autorSnapshot: v.object({
-      name: v.string(),
-      email: v.optional(v.string()),
-    }),
-    createdAt: v.number(),
-  })
-    .index("by_emprestimo", ["emprestimoId"])
-    .index("by_emprestimo_created", ["emprestimoId", "createdAt"]),
-});
diff --git a/convex/seed.ts b/convex/seed.ts
deleted file mode 100644
index 7fadc95..0000000
--- a/convex/seed.ts
+++ /dev/null
@@ -1,157 +0,0 @@
-import type { Id } from "./_generated/dataModel"
-import { mutation } from "./_generated/server"
-
-export const seedDemo = mutation({
-  args: {},
-  handler: async (ctx) => {
-    const tenantId = "tenant-atlas";
-    const desiredQueues = [
-      { name: "Chamados", slug: "chamados" },
-      { name: "Laboratório", slug: "laboratorio" },
-      { name: "Visitas", slug: "visitas" },
-    ];
-
-    // Ensure queues
-    const existingQueues = await ctx.db
-      .query("queues")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100);
-
-    const normalizedQueues = await Promise.all(
-      existingQueues.map(async (queue) => {
-        if (!queue) return queue;
-        if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {
-          await ctx.db.patch(queue._id, { name: "Chamados", slug: "chamados" });
-          return (await ctx.db.get(queue._id)) ?? queue;
-        }
-        if (queue.name === "Suporte N2" || queue.slug === "suporte-n2") {
-          await ctx.db.patch(queue._id, { name: "Laboratório", slug: "laboratorio" });
-          return (await ctx.db.get(queue._id)) ?? queue;
-        }
-        return queue;
-      })
-    );
-
-    const presentQueues = normalizedQueues.filter(
-      (queue): queue is NonNullable<(typeof normalizedQueues)[number]> => Boolean(queue)
-    );
-    const queuesBySlug = new Map(presentQueues.map((queue) => [queue.slug, queue]));
-    const queuesByName = new Map(presentQueues.map((queue) => [queue.name, queue]));
-    const queues = [] as typeof presentQueues;
-
-    for (const def of desiredQueues) {
-      let queue = queuesBySlug.get(def.slug) ?? queuesByName.get(def.name);
-      if (!queue) {
-        const newId = await ctx.db.insert("queues", { tenantId, name: def.name, slug: def.slug, teamId: undefined });
-        queue = (await ctx.db.get(newId))!;
-        queuesBySlug.set(queue.slug, queue);
-        queuesByName.set(queue.name, queue);
-      }
-      queues.push(queue);
-    }
-
-    const queueChamados = queuesBySlug.get("chamados");
-    const queueLaboratorio = queuesBySlug.get("laboratorio");
-    const queueVisitas = queuesBySlug.get("visitas");
-    if (!queueChamados || !queueLaboratorio || !queueVisitas) {
-      throw new Error("Filas padrão não foram inicializadas");
-    }
-
-    // Ensure users
-    function defaultAvatar(name: string, email: string, role: string) {
-      const normalizedRole = role.toUpperCase();
-      if (normalizedRole === "MANAGER") {
-        return `https://i.pravatar.cc/150?u=${encodeURIComponent(email)}`;
-      }
-      const first = name.split(" ")[0] ?? email;
-      return `https://avatar.vercel.sh/${encodeURIComponent(first)}`;
-    }
-    async function ensureUser(params: {
-      name: string;
-      email: string;
-      role?: string;
-      companyId?: Id<"companies">;
-      avatarUrl?: string;
-    }): Promise<Id<"users">> {
-      const normalizedEmail = params.email.trim().toLowerCase();
-      const normalizedRole = (params.role ?? "MANAGER").toUpperCase();
-      const desiredAvatar = params.avatarUrl ?? defaultAvatar(params.name, normalizedEmail, normalizedRole);
-      const existing = await ctx.db
-        .query("users")
-        .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", normalizedEmail))
-        .first();
-      if (existing) {
-        const updates: Record<string, unknown> = {};
-        if (existing.name !== params.name) updates.name = params.name;
-        if ((existing.role ?? "MANAGER") !== normalizedRole) updates.role = normalizedRole;
-        if ((existing.avatarUrl ?? undefined) !== desiredAvatar) updates.avatarUrl = desiredAvatar;
-        if ((existing.companyId ?? undefined) !== (params.companyId ?? undefined)) updates.companyId = params.companyId ?? undefined;
-        if (Object.keys(updates).length > 0) {
-          await ctx.db.patch(existing._id, updates);
-        }
-        return existing._id;
-      }
-      return await ctx.db.insert("users", {
-        tenantId,
-        name: params.name,
-        email: normalizedEmail,
-        role: normalizedRole,
-        avatarUrl: desiredAvatar,
-        companyId: params.companyId ?? undefined,
-      });
-    }
-
-    const adminId = await ensureUser({ name: "Administrador", email: "admin@sistema.dev", role: "ADMIN" });
-    const staffRoster = [
-      { name: "Gabriel Oliveira", email: "gabriel.oliveira@rever.com.br" },
-      { name: "George Araujo", email: "george.araujo@rever.com.br" },
-      { name: "Hugo Soares", email: "hugo.soares@rever.com.br" },
-      { name: "Julio Cesar", email: "julio@rever.com.br" },
-      { name: "Lorena Magalhães", email: "lorena@rever.com.br" },
-      { name: "Rever", email: "renan.pac@paulicon.com.br" },
-      { name: "Thiago Medeiros", email: "thiago.medeiros@rever.com.br" },
-      { name: "Weslei Magalhães", email: "weslei@rever.com.br" },
-    ];
-
-    await Promise.all(
-      staffRoster.map((staff) => ensureUser({ name: staff.name, email: staff.email, role: "AGENT" })),
-    );
-
-    const templateDefinitions = [
-      {
-        title: "A Rever agradece seu contato",
-        body: "<p>A Rever agradece seu contato. Recebemos sua solicitação e nossa equipe já está analisando os detalhes. Retornaremos com atualizações em breve.</p>",
-      },
-      {
-        title: "Atualização do chamado",
-        body: "<p>Seu chamado foi atualizado. Caso tenha novas informações ou dúvidas, basta responder a esta mensagem.</p>",
-      },
-      {
-        title: "Chamado resolvido",
-        body: "<p>Concluímos o atendimento deste chamado. A Rever agradece a parceria e permanecemos à disposição para novos suportes.</p>",
-      },
-    ];
-
-    const existingTemplates = await ctx.db
-      .query("commentTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100);
-
-    for (const definition of templateDefinitions) {
-      const already = existingTemplates.find((template) => template?.title === definition.title);
-      if (already) continue;
-      const timestamp = Date.now();
-      await ctx.db.insert("commentTemplates", {
-        tenantId,
-        title: definition.title,
-        body: definition.body,
-        createdBy: adminId,
-        updatedBy: adminId,
-        createdAt: timestamp,
-        updatedAt: timestamp,
-      });
-    }
-
-    // No demo tickets are seeded; rely on real data from the database.
-  },
-});
diff --git a/convex/ticketChecklist.ts b/convex/ticketChecklist.ts
deleted file mode 100644
index 31bbb8d..0000000
--- a/convex/ticketChecklist.ts
+++ /dev/null
@@ -1,93 +0,0 @@
-import type { Id } from "./_generated/dataModel"
-
-export type ChecklistItemType = "checkbox" | "question"
-
-export type TicketChecklistItem = {
-  id: string
-  text: string
-  description?: string
-  type?: ChecklistItemType
-  options?: string[] // Para tipo "question": ["Sim", "Nao", ...]
-  answer?: string // Resposta selecionada para tipo "question"
-  done: boolean
-  required?: boolean
-  templateId?: Id<"ticketChecklistTemplates">
-  templateItemId?: string
-  templateDescription?: string // Descricao do template (copiada ao aplicar)
-  createdAt?: number
-  createdBy?: Id<"users">
-  doneAt?: number
-  doneBy?: Id<"users">
-}
-
-export type TicketChecklistTemplateItem = {
-  id: string
-  text: string
-  description?: string
-  type?: string // "checkbox" | "question" - string para compatibilidade com schema
-  options?: string[]
-  required?: boolean
-}
-
-export type TicketChecklistTemplateLike = {
-  _id: Id<"ticketChecklistTemplates">
-  description?: string
-  items: TicketChecklistTemplateItem[]
-}
-
-export function normalizeChecklistText(input: string) {
-  return input.replace(/\r\n/g, "\n").trim()
-}
-
-export function checklistBlocksResolution(checklist: TicketChecklistItem[] | null | undefined) {
-  return (checklist ?? []).some((item) => (item.required ?? true) && item.done !== true)
-}
-
-export function applyChecklistTemplateToItems(
-  existing: TicketChecklistItem[],
-  template: TicketChecklistTemplateLike,
-  options: {
-    now: number
-    actorId?: Id<"users">
-    generateId?: () => string
-  }
-) {
-  const generateId = options.generateId ?? (() => crypto.randomUUID())
-  const now = options.now
-
-  const next = Array.isArray(existing) ? [...existing] : []
-  const existingKeys = new Set<string>()
-  for (const item of next) {
-    if (!item.templateId || !item.templateItemId) continue
-    existingKeys.add(`${String(item.templateId)}:${item.templateItemId}`)
-  }
-
-  let added = 0
-  for (const tplItem of template.items ?? []) {
-    const templateItemId = String(tplItem.id ?? "").trim()
-    const text = normalizeChecklistText(String(tplItem.text ?? ""))
-    if (!templateItemId || !text) continue
-    const key = `${String(template._id)}:${templateItemId}`
-    if (existingKeys.has(key)) continue
-    existingKeys.add(key)
-    const itemType = tplItem.type ?? "checkbox"
-    next.push({
-      id: generateId(),
-      text,
-      description: tplItem.description,
-      type: itemType as ChecklistItemType,
-      options: itemType === "question" ? tplItem.options : undefined,
-      done: false,
-      required: typeof tplItem.required === "boolean" ? tplItem.required : true,
-      templateId: template._id,
-      templateItemId,
-      templateDescription: template.description,
-      createdAt: now,
-      createdBy: options.actorId,
-    })
-    added += 1
-  }
-
-  return { checklist: next, added }
-}
-
diff --git a/convex/ticketFormSettings.ts b/convex/ticketFormSettings.ts
deleted file mode 100644
index f26e785..0000000
--- a/convex/ticketFormSettings.ts
+++ /dev/null
@@ -1,158 +0,0 @@
-import { mutation, query } from "./_generated/server"
-import type { MutationCtx, QueryCtx } from "./_generated/server"
-import { ConvexError, v } from "convex/values"
-import type { Id } from "./_generated/dataModel"
-
-import { requireAdmin } from "./rbac"
-import { getTemplateByKey, normalizeFormTemplateKey } from "./ticketFormTemplates"
-import { TICKET_FORM_CONFIG } from "./ticketForms.config"
-
-const VALID_SCOPES = new Set(["tenant", "company", "user"])
-
-function normalizeScope(input: string) {
-  const normalized = input.trim().toLowerCase()
-  if (!VALID_SCOPES.has(normalized)) {
-    throw new ConvexError("Escopo inválido")
-  }
-  return normalized
-}
-
-async function ensureTemplateExists(ctx: MutationCtx | QueryCtx, tenantId: string, template: string) {
-  const normalized = normalizeFormTemplateKey(template)
-  if (!normalized) {
-    throw new ConvexError("Template desconhecido")
-  }
-  const existing = await getTemplateByKey(ctx, tenantId, normalized)
-  if (existing && existing.isArchived !== true) {
-    return normalized
-  }
-  const fallback = TICKET_FORM_CONFIG.find((tpl) => tpl.key === normalized)
-  if (fallback) {
-    return normalized
-  }
-  throw new ConvexError("Template desconhecido")
-}
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    template: v.optional(v.string()),
-  },
-  handler: async (ctx, { tenantId, viewerId, template }) => {
-    await requireAdmin(ctx, viewerId, tenantId)
-    const normalizedTemplate = template ? normalizeFormTemplateKey(template) : null
-    const settings = await ctx.db
-      .query("ticketFormSettings")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
-    return settings
-      .filter((setting) => !normalizedTemplate || setting.template === normalizedTemplate)
-      .map((setting) => ({
-        id: setting._id,
-        template: setting.template,
-        scope: setting.scope,
-        companyId: setting.companyId ?? null,
-        userId: setting.userId ?? null,
-        enabled: setting.enabled,
-        createdAt: setting.createdAt,
-        updatedAt: setting.updatedAt,
-        actorId: setting.actorId ?? null,
-      }))
-  },
-})
-
-export const upsert = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    template: v.string(),
-    scope: v.string(),
-    companyId: v.optional(v.id("companies")),
-    userId: v.optional(v.id("users")),
-    enabled: v.boolean(),
-  },
-  handler: async (ctx, { tenantId, actorId, template, scope, companyId, userId, enabled }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-    const normalizedTemplate = await ensureTemplateExists(ctx, tenantId, template)
-    const normalizedScope = normalizeScope(scope)
-
-    if (normalizedScope === "company" && !companyId) {
-      throw new ConvexError("Informe a empresa para configurar o template")
-    }
-    if (normalizedScope === "user" && !userId) {
-      throw new ConvexError("Informe o usuário para configurar o template")
-    }
-    if (normalizedScope === "tenant") {
-      if (companyId || userId) {
-        throw new ConvexError("Escopo global não aceita empresa ou usuário")
-      }
-    }
-
-    const existing = await findExisting(ctx, tenantId, normalizedTemplate, normalizedScope, companyId, userId)
-    const now = Date.now()
-    if (existing) {
-      await ctx.db.patch(existing._id, {
-        enabled,
-        updatedAt: now,
-        actorId,
-      })
-      return existing._id
-    }
-
-    const id = await ctx.db.insert("ticketFormSettings", {
-      tenantId,
-      template: normalizedTemplate,
-      scope: normalizedScope,
-      companyId: normalizedScope === "company" ? (companyId as Id<"companies">) : undefined,
-      userId: normalizedScope === "user" ? (userId as Id<"users">) : undefined,
-      enabled,
-      createdAt: now,
-      updatedAt: now,
-      actorId,
-    })
-    return id
-  },
-})
-
-export const remove = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    settingId: v.id("ticketFormSettings"),
-  },
-  handler: async (ctx, { tenantId, actorId, settingId }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-    const setting = await ctx.db.get(settingId)
-    if (!setting || setting.tenantId !== tenantId) {
-      throw new ConvexError("Configuração não encontrada")
-    }
-    await ctx.db.delete(settingId)
-    return { ok: true }
-  },
-})
-
-async function findExisting(
-  ctx: MutationCtx | QueryCtx,
-  tenantId: string,
-  template: string,
-  scope: string,
-  companyId?: Id<"companies">,
-  userId?: Id<"users">,
-) {
-  const candidates = await ctx.db
-    .query("ticketFormSettings")
-    .withIndex("by_tenant_template_scope", (q) => q.eq("tenantId", tenantId).eq("template", template).eq("scope", scope))
-    .take(100)
-
-  return candidates.find((setting) => {
-    if (scope === "tenant") return true
-    if (scope === "company") {
-      return setting.companyId && companyId && String(setting.companyId) === String(companyId)
-    }
-    if (scope === "user") {
-      return setting.userId && userId && String(setting.userId) === String(userId)
-    }
-    return false
-  }) ?? null
-}
diff --git a/convex/ticketFormTemplates.ts b/convex/ticketFormTemplates.ts
deleted file mode 100644
index d2a7579..0000000
--- a/convex/ticketFormTemplates.ts
+++ /dev/null
@@ -1,281 +0,0 @@
-"use server";
-
-import { mutation, query } from "./_generated/server";
-import type { MutationCtx, QueryCtx } from "./_generated/server";
-import { ConvexError, v } from "convex/values";
-import type { Doc, Id } from "./_generated/dataModel";
-
-import { requireAdmin, requireStaff } from "./rbac";
-import { TICKET_FORM_CONFIG } from "./ticketForms.config";
-
-type AnyCtx = MutationCtx | QueryCtx;
-
-function slugify(input: string) {
-  return input
-    .trim()
-    .toLowerCase()
-    .normalize("NFD")
-    .replace(/[^\w\s-]/g, "")
-    .replace(/\s+/g, "-")
-    .replace(/-+/g, "-")
-    .replace(/^-|-$/g, "");
-}
-
-export function normalizeFormTemplateKey(input: string | null | undefined): string | null {
-  if (!input) return null;
-  const normalized = slugify(input);
-  return normalized || null;
-}
-
-async function templateKeyExists(ctx: AnyCtx, tenantId: string, key: string) {
-  const existing = await ctx.db
-    .query("ticketFormTemplates")
-    .withIndex("by_tenant_key", (q) => q.eq("tenantId", tenantId).eq("key", key))
-    .first();
-  return Boolean(existing);
-}
-
-export async function ensureTicketFormTemplatesForTenant(ctx: MutationCtx, tenantId: string) {
-  const existing = await ctx.db
-    .query("ticketFormTemplates")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(50);
-  let order = existing.reduce((max, tpl) => Math.max(max, tpl.order ?? 0), 0);
-  const now = Date.now();
-  for (const template of TICKET_FORM_CONFIG) {
-    const match = existing.find((tpl) => tpl.key === template.key);
-    if (match) {
-      const updates: Partial<Doc<"ticketFormTemplates">> = {};
-      if (!match.baseTemplateKey) {
-        updates.baseTemplateKey = template.key;
-      }
-      if (match.isSystem !== true) {
-        updates.isSystem = true;
-      }
-      if (typeof match.defaultEnabled === "undefined") {
-        updates.defaultEnabled = template.defaultEnabled;
-      }
-      if (Object.keys(updates).length) {
-        await ctx.db.patch(match._id, {
-          ...updates,
-          updatedAt: now,
-        });
-      }
-      continue;
-    }
-    order += 1;
-    await ctx.db.insert("ticketFormTemplates", {
-      tenantId,
-      key: template.key,
-      label: template.label,
-      description: template.description ?? undefined,
-      defaultEnabled: template.defaultEnabled,
-      baseTemplateKey: template.key,
-      isSystem: true,
-      isArchived: false,
-      order,
-      createdAt: now,
-      updatedAt: now,
-    });
-  }
-}
-
-export async function getTemplateByKey(ctx: AnyCtx, tenantId: string, key: string): Promise<Doc<"ticketFormTemplates"> | null> {
-  return ctx.db
-    .query("ticketFormTemplates")
-    .withIndex("by_tenant_key", (q) => q.eq("tenantId", tenantId).eq("key", key))
-    .first();
-}
-
-async function generateTemplateKey(ctx: MutationCtx, tenantId: string, label: string) {
-  const base = slugify(label) || `template-${Date.now()}`;
-  let candidate = base;
-  let suffix = 1;
-  while (await templateKeyExists(ctx, tenantId, candidate)) {
-    candidate = `${base}-${suffix}`;
-    suffix += 1;
-  }
-  return candidate;
-}
-
-async function cloneFieldsFromTemplate(ctx: MutationCtx, tenantId: string, sourceKey: string, targetKey: string) {
-  const sourceFields = await ctx.db
-    .query("ticketFields")
-    .withIndex("by_tenant_scope", (q) => q.eq("tenantId", tenantId).eq("scope", sourceKey))
-    .take(50);
-  if (sourceFields.length === 0) return;
-  const ordered = await ctx.db
-    .query("ticketFields")
-    .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-    .take(50);
-  let order = ordered.reduce((max, field) => Math.max(max, field.order ?? 0), 0);
-  const now = Date.now();
-  for (const field of sourceFields.sort((a, b) => (a.order ?? 0) - (b.order ?? 0))) {
-    order += 1;
-    await ctx.db.insert("ticketFields", {
-      tenantId,
-      key: field.key,
-      label: field.label,
-      description: field.description ?? undefined,
-      type: field.type,
-      required: field.required,
-      options: field.options ?? undefined,
-      scope: targetKey,
-      companyId: field.companyId ?? undefined,
-      order,
-      createdAt: now,
-      updatedAt: now,
-    });
-  }
-}
-
-function mapTemplate(template: Doc<"ticketFormTemplates">) {
-  return {
-    id: template._id,
-    key: template.key,
-    label: template.label,
-    description: template.description ?? "",
-    defaultEnabled: template.defaultEnabled ?? true,
-    baseTemplateKey: template.baseTemplateKey ?? null,
-    isSystem: Boolean(template.isSystem),
-    isArchived: Boolean(template.isArchived),
-    order: template.order ?? 0,
-    createdAt: template.createdAt,
-    updatedAt: template.updatedAt,
-  };
-}
-
-export const list = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    includeArchived: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, viewerId, includeArchived }) => {
-    await requireAdmin(ctx, viewerId, tenantId);
-    const templates = await ctx.db
-      .query("ticketFormTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
-    return templates
-      .filter((tpl) => includeArchived || tpl.isArchived !== true)
-      .sort((a, b) => (a.order ?? 0) - (b.order ?? 0) || a.label.localeCompare(b.label, "pt-BR"))
-      .map(mapTemplate);
-  },
-});
-
-export const listActive = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId);
-    const templates = await ctx.db
-      .query("ticketFormTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
-    return templates
-      .filter((tpl) => tpl.isArchived !== true)
-      .sort((a, b) => (a.order ?? 0) - (b.order ?? 0) || a.label.localeCompare(b.label, "pt-BR"))
-      .map(mapTemplate);
-  },
-});
-
-export const create = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    label: v.string(),
-    description: v.optional(v.string()),
-    baseTemplateKey: v.optional(v.string()),
-    cloneFields: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, actorId, label, description, baseTemplateKey, cloneFields }) => {
-    await requireAdmin(ctx, actorId, tenantId);
-    const trimmedLabel = label.trim();
-    if (trimmedLabel.length < 3) {
-      throw new ConvexError("Informe um nome com pelo menos 3 caracteres");
-    }
-    const key = await generateTemplateKey(ctx, tenantId, trimmedLabel);
-    const templates = await ctx.db
-      .query("ticketFormTemplates")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
-    const order = (templates.reduce((max, tpl) => Math.max(max, tpl.order ?? 0), 0) ?? 0) + 1;
-    const now = Date.now();
-    const templateId = await ctx.db.insert("ticketFormTemplates", {
-      tenantId,
-      key,
-      label: trimmedLabel,
-      description: description?.trim() || undefined,
-      defaultEnabled: true,
-      baseTemplateKey: baseTemplateKey ?? undefined,
-      isSystem: false,
-      isArchived: false,
-      order,
-      createdAt: now,
-      updatedAt: now,
-      createdBy: actorId,
-      updatedBy: actorId,
-    });
-    if (baseTemplateKey && cloneFields) {
-      await cloneFieldsFromTemplate(ctx, tenantId, baseTemplateKey, key);
-    }
-    return templateId;
-  },
-});
-
-export const update = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    templateId: v.id("ticketFormTemplates"),
-    label: v.string(),
-    description: v.optional(v.string()),
-    isArchived: v.optional(v.boolean()),
-    defaultEnabled: v.optional(v.boolean()),
-    order: v.optional(v.number()),
-  },
-  handler: async (ctx, { tenantId, actorId, templateId, label, description, isArchived, defaultEnabled, order }) => {
-    await requireAdmin(ctx, actorId, tenantId);
-    const template = await ctx.db.get(templateId);
-    if (!template || template.tenantId !== tenantId) {
-      throw new ConvexError("Template não encontrado");
-    }
-    const trimmedLabel = label.trim();
-    if (trimmedLabel.length < 3) {
-      throw new ConvexError("Informe um nome com pelo menos 3 caracteres");
-    }
-    await ctx.db.patch(templateId, {
-      label: trimmedLabel,
-      description: description?.trim() || undefined,
-      isArchived: typeof isArchived === "boolean" ? isArchived : template.isArchived ?? false,
-      defaultEnabled: typeof defaultEnabled === "boolean" ? defaultEnabled : template.defaultEnabled ?? true,
-      order: typeof order === "number" ? order : template.order ?? 0,
-      updatedAt: Date.now(),
-      updatedBy: actorId,
-    });
-  },
-});
-
-export const archive = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    templateId: v.id("ticketFormTemplates"),
-    archived: v.boolean(),
-  },
-  handler: async (ctx, { tenantId, actorId, templateId, archived }) => {
-    await requireAdmin(ctx, actorId, tenantId);
-    const template = await ctx.db.get(templateId);
-    if (!template || template.tenantId !== tenantId) {
-      throw new ConvexError("Template não encontrado");
-    }
-    await ctx.db.patch(templateId, {
-      isArchived: archived,
-      updatedAt: Date.now(),
-      updatedBy: actorId,
-    });
-  },
-});
diff --git a/convex/ticketForms.config.ts b/convex/ticketForms.config.ts
deleted file mode 100644
index 1b4ac4a..0000000
--- a/convex/ticketForms.config.ts
+++ /dev/null
@@ -1,130 +0,0 @@
-"use server";
-
-import type { Id } from "./_generated/dataModel";
-
-export type TicketFormFieldSeed = {
-  key: string;
-  label: string;
-  type: "text" | "number" | "date" | "select" | "boolean";
-  required?: boolean;
-  description?: string;
-  options?: Array<{ value: string; label: string }>;
-  companyId?: Id<"companies"> | null;
-};
-
-export const TICKET_FORM_CONFIG = [
-  {
-    key: "admissao" as const,
-    label: "Admissão de colaborador",
-    description: "Coleta dados completos para novos colaboradores, incluindo informações pessoais e provisionamento de acesso.",
-    defaultEnabled: true,
-  },
-  {
-    key: "desligamento" as const,
-    label: "Desligamento de colaborador",
-    description: "Checklist de desligamento com orientações para revogar acessos e coletar equipamentos.",
-    defaultEnabled: true,
-  },
-];
-
-export const OPTIONAL_ADMISSION_FIELD_KEYS = [
-  "colaborador_observacoes",
-  "colaborador_permissoes_pasta",
-  "colaborador_equipamento",
-  "colaborador_grupos_email",
-  "colaborador_cpf",
-  "colaborador_rg",
-  "colaborador_patrimonio",
-];
-
-export const TICKET_FORM_DEFAULT_FIELDS: Record<string, TicketFormFieldSeed[]> = {
-  admissao: [
-    { key: "solicitante_nome", label: "Nome do solicitante", type: "text", required: true, description: "Quem está solicitando a admissão." },
-    { key: "solicitante_telefone", label: "Telefone do solicitante", type: "text", required: true },
-    { key: "solicitante_ramal", label: "Ramal", type: "text" },
-    {
-      key: "solicitante_email",
-      label: "E-mail do solicitante",
-      type: "text",
-      required: true,
-      description: "Informe um e-mail válido para retornarmos atualizações.",
-    },
-    { key: "colaborador_nome", label: "Nome do colaborador", type: "text", required: true },
-    { key: "colaborador_email_desejado", label: "E-mail do colaborador", type: "text", required: true, description: "Endereço de e-mail que deverá ser criado." },
-    { key: "colaborador_data_nascimento", label: "Data de nascimento", type: "date", required: true },
-    { key: "colaborador_rg", label: "RG", type: "text", required: false },
-    { key: "colaborador_cpf", label: "CPF", type: "text", required: false },
-    { key: "colaborador_data_inicio", label: "Data de início", type: "date", required: true },
-    { key: "colaborador_departamento", label: "Departamento", type: "text", required: true },
-    {
-      key: "colaborador_nova_contratacao",
-      label: "O colaborador é uma nova contratação?",
-      type: "select",
-      required: true,
-      description: "Informe se é uma nova contratação ou substituição.",
-      options: [
-        { value: "nova", label: "Sim, nova contratação" },
-        { value: "substituicao", label: "Não, irá substituir alguém" },
-      ],
-    },
-    {
-      key: "colaborador_substituicao",
-      label: "Quem será substituído?",
-      type: "text",
-      description: "Preencha somente se for uma substituição.",
-    },
-    {
-      key: "colaborador_grupos_email",
-      label: "Grupos de e-mail necessários",
-      type: "text",
-      required: false,
-      description: "Liste os grupos ou escreva 'Não se aplica'.",
-    },
-    {
-      key: "colaborador_equipamento",
-      label: "Equipamento disponível",
-      type: "text",
-      required: false,
-      description: "Informe se já existe equipamento ou qual deverá ser disponibilizado.",
-    },
-    {
-      key: "colaborador_permissoes_pasta",
-      label: "Permissões de pastas",
-      type: "text",
-      required: false,
-      description: "Indique quais pastas ou qual colaborador servirá de referência.",
-    },
-    {
-      key: "colaborador_observacoes",
-      label: "Observações adicionais",
-      type: "text",
-      required: false,
-    },
-    {
-      key: "colaborador_patrimonio",
-      label: "Patrimônio do computador (se houver)",
-      type: "text",
-      required: false,
-    },
-  ],
-  desligamento: [
-    { key: "contato_nome", label: "Contato responsável", type: "text", required: true },
-    { key: "contato_email", label: "E-mail do contato", type: "text", required: true },
-    { key: "contato_telefone", label: "Telefone do contato", type: "text" },
-    { key: "colaborador_nome", label: "Nome do colaborador", type: "text", required: true },
-    { key: "colaborador_departamento", label: "Departamento do colaborador", type: "text", required: true },
-    {
-      key: "colaborador_email",
-      label: "E-mail do colaborador",
-      type: "text",
-      required: true,
-      description: "Informe o e-mail que deve ser desativado.",
-    },
-    {
-      key: "colaborador_patrimonio",
-      label: "Patrimônio do computador",
-      type: "text",
-      description: "Informe o patrimônio se houver equipamento vinculado.",
-    },
-  ],
-};
diff --git a/convex/ticketNotifications.ts b/convex/ticketNotifications.ts
deleted file mode 100644
index 50f2246..0000000
--- a/convex/ticketNotifications.ts
+++ /dev/null
@@ -1,561 +0,0 @@
-"use node"
-
-import net from "net"
-import tls from "tls"
-import { action } from "./_generated/server"
-import { v } from "convex/values"
-
-import { renderSimpleNotificationEmailHtml } from "./reactEmail"
-import { buildBaseUrl } from "./url"
-
-// API do Next.js para verificar preferências
-async function sendViaNextApi(params: {
-  type: string
-  to: { email: string; name?: string; userId?: string }
-  subject: string
-  data: Record<string, unknown>
-  tenantId?: string
-}): Promise<{ success: boolean; skipped?: boolean; reason?: string }> {
-  const baseUrl = buildBaseUrl()
-  const token = process.env.INTERNAL_HEALTH_TOKEN ?? process.env.REPORTS_CRON_SECRET
-
-  if (!token) {
-    console.warn("[ticketNotifications] Token interno não configurado, enviando diretamente")
-    return { success: false, reason: "no_token" }
-  }
-
-  try {
-    const response = await fetch(`${baseUrl}/api/notifications/send`, {
-      method: "POST",
-      headers: {
-        "Content-Type": "application/json",
-        Authorization: `Bearer ${token}`,
-      },
-      body: JSON.stringify(params),
-    })
-
-    if (!response.ok) {
-      const error = await response.text()
-      console.error("[ticketNotifications] Erro na API:", error)
-      return { success: false, reason: "api_error" }
-    }
-
-    return await response.json()
-  } catch (error) {
-    console.error("[ticketNotifications] Erro ao chamar API:", error)
-    return { success: false, reason: "fetch_error" }
-  }
-}
-
-function b64(input: string) {
-  return Buffer.from(input, "utf8").toString("base64")
-}
-
-function extractEnvelopeAddress(from: string): string {
-  const angle = from.match(/<\s*([^>\s]+)\s*>/)
-  if (angle?.[1]) return angle[1]
-
-  const paren = from.match(/\(([^)\s]+@[^)\s]+)\)/)
-  if (paren?.[1]) return paren[1]
-
-  const email = from.match(/[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,}/)
-  if (email?.[0]) return email[0]
-
-  return from
-}
-
-type SmtpConfig = {
-  host: string
-  port: number
-  username: string
-  password: string
-  from: string
-  secure: boolean
-  timeoutMs: number
-}
-
-function buildSmtpConfig(): SmtpConfig | null {
-  const host = process.env.SMTP_ADDRESS || process.env.SMTP_HOST
-  const port = Number(process.env.SMTP_PORT ?? 465)
-  const username = process.env.SMTP_USERNAME || process.env.SMTP_USER
-  const password = process.env.SMTP_PASSWORD || process.env.SMTP_PASS
-
-  const legacyFrom = process.env.MAILER_SENDER_EMAIL
-  const fromEmail = process.env.SMTP_FROM_EMAIL
-  const fromName = process.env.SMTP_FROM_NAME || "Raven"
-  const from = legacyFrom || (fromEmail ? `"${fromName}" <${fromEmail}>` : "Raven <no-reply@example.com>")
-
-  if (!host || !username || !password) return null
-
-  const secureFlag = (process.env.SMTP_SECURE ?? process.env.SMTP_TLS ?? "").toLowerCase()
-  const secure = secureFlag ? secureFlag === "true" : port === 465
-
-  return { host, port, username, password, from, secure, timeoutMs: 30000 }
-}
-
-type SmtpSocket = net.Socket | tls.TLSSocket
-
-type SmtpResponse = { code: number; lines: string[] }
-
-function createSmtpReader(socket: SmtpSocket, timeoutMs: number) {
-  let buffer = ""
-  let current: SmtpResponse | null = null
-  const queue: SmtpResponse[] = []
-  let pending:
-    | { resolve: (response: SmtpResponse) => void; reject: (error: unknown) => void; timer: ReturnType<typeof setTimeout> }
-    | null = null
-
-  const finalize = (response: SmtpResponse) => {
-    if (pending) {
-      clearTimeout(pending.timer)
-      const resolve = pending.resolve
-      pending = null
-      resolve(response)
-      return
-    }
-    queue.push(response)
-  }
-
-  const onData = (data: Buffer) => {
-    buffer += data.toString("utf8")
-    const lines = buffer.split(/\r?\n/)
-    buffer = lines.pop() ?? ""
-
-    for (const line of lines) {
-      if (!line) continue
-      const match = line.match(/^(\d{3})([ -])\s?(.*)$/)
-      if (!match) continue
-
-      const code = Number(match[1])
-      const isFinal = match[2] === " "
-
-      if (!current) current = { code, lines: [] }
-      current.lines.push(line)
-
-      if (isFinal) {
-        const response = current
-        current = null
-        finalize(response)
-      }
-    }
-  }
-
-  const onError = (error: unknown) => {
-    if (pending) {
-      clearTimeout(pending.timer)
-      const reject = pending.reject
-      pending = null
-      reject(error)
-    }
-  }
-
-  socket.on("data", onData)
-  socket.on("error", onError)
-
-  const read = () =>
-    new Promise<SmtpResponse>((resolve, reject) => {
-      const queued = queue.shift()
-      if (queued) {
-        resolve(queued)
-        return
-      }
-      if (pending) {
-        reject(new Error("smtp_concurrent_read"))
-        return
-      }
-      const timer = setTimeout(() => {
-        if (!pending) return
-        const rejectPending = pending.reject
-        pending = null
-        rejectPending(new Error("smtp_timeout"))
-      }, timeoutMs)
-      pending = { resolve, reject, timer }
-    })
-
-  const dispose = () => {
-    socket.off("data", onData)
-    socket.off("error", onError)
-    if (pending) {
-      clearTimeout(pending.timer)
-      pending = null
-    }
-  }
-
-  return { read, dispose }
-}
-
-function isCapability(lines: string[], capability: string) {
-  const upper = capability.trim().toUpperCase()
-  return lines.some((line) => line.replace(/^(\d{3})([ -])/, "").trim().toUpperCase().startsWith(upper))
-}
-
-function assertCode(response: SmtpResponse, expected: number | ((code: number) => boolean), context: string) {
-  const ok = typeof expected === "number" ? response.code === expected : expected(response.code)
-  if (ok) return
-  throw new Error(`smtp_unexpected_response:${context}:${response.code}:${response.lines.join(" | ")}`)
-}
-
-async function connectPlain(host: string, port: number, timeoutMs: number) {
-  return new Promise<net.Socket>((resolve, reject) => {
-    const socket = net.connect(port, host)
-    const timer = setTimeout(() => {
-      socket.destroy()
-      reject(new Error("smtp_connect_timeout"))
-    }, timeoutMs)
-    socket.once("connect", () => {
-      clearTimeout(timer)
-      resolve(socket)
-    })
-    socket.once("error", (e) => {
-      clearTimeout(timer)
-      reject(e)
-    })
-  })
-}
-
-async function connectTls(host: string, port: number, timeoutMs: number) {
-  return new Promise<tls.TLSSocket>((resolve, reject) => {
-    const socket = tls.connect({ host, port, rejectUnauthorized: false, servername: host })
-    const timer = setTimeout(() => {
-      socket.destroy()
-      reject(new Error("smtp_connect_timeout"))
-    }, timeoutMs)
-    socket.once("secureConnect", () => {
-      clearTimeout(timer)
-      resolve(socket)
-    })
-    socket.once("error", (e) => {
-      clearTimeout(timer)
-      reject(e)
-    })
-  })
-}
-
-async function upgradeToStartTls(socket: net.Socket, host: string, timeoutMs: number) {
-  return new Promise<tls.TLSSocket>((resolve, reject) => {
-    const tlsSocket = tls.connect({ socket, servername: host, rejectUnauthorized: false })
-    const timer = setTimeout(() => {
-      tlsSocket.destroy()
-      reject(new Error("smtp_connect_timeout"))
-    }, timeoutMs)
-    tlsSocket.once("secureConnect", () => {
-      clearTimeout(timer)
-      resolve(tlsSocket)
-    })
-    tlsSocket.once("error", (e) => {
-      clearTimeout(timer)
-      reject(e)
-    })
-  })
-}
-
-async function sendSmtpMail(cfg: SmtpConfig, to: string, subject: string, html: string) {
-  const timeoutMs = Math.max(1000, cfg.timeoutMs)
-
-  let socket: SmtpSocket | null = null
-  let reader: ReturnType<typeof createSmtpReader> | null = null
-
-  const sendLine = (line: string) => socket?.write(line + "\r\n")
-  const readExpected = async (expected: number | ((code: number) => boolean), context: string) => {
-    if (!reader) throw new Error("smtp_reader_not_ready")
-    const response = await reader.read()
-    assertCode(response, expected, context)
-    return response
-  }
-
-  try {
-    socket = cfg.secure ? await connectTls(cfg.host, cfg.port, timeoutMs) : await connectPlain(cfg.host, cfg.port, timeoutMs)
-    reader = createSmtpReader(socket, timeoutMs)
-
-    await readExpected(220, "greeting")
-
-    sendLine(`EHLO ${cfg.host}`)
-    let ehlo = await readExpected(250, "ehlo")
-
-    if (!cfg.secure && isCapability(ehlo.lines, "STARTTLS")) {
-      sendLine("STARTTLS")
-      await readExpected(220, "starttls")
-
-      reader.dispose()
-      socket = await upgradeToStartTls(socket as net.Socket, cfg.host, timeoutMs)
-      reader = createSmtpReader(socket, timeoutMs)
-
-      sendLine(`EHLO ${cfg.host}`)
-      ehlo = await readExpected(250, "ehlo_starttls")
-    }
-
-    sendLine("AUTH LOGIN")
-    await readExpected(334, "auth_login")
-    sendLine(b64(cfg.username))
-    await readExpected(334, "auth_username")
-    sendLine(b64(cfg.password))
-    await readExpected(235, "auth_password")
-
-    const envelopeFrom = extractEnvelopeAddress(cfg.from)
-    sendLine(`MAIL FROM:<${envelopeFrom}>`)
-    await readExpected((code) => Math.floor(code / 100) === 2, "mail_from")
-
-    sendLine(`RCPT TO:<${to}>`)
-    await readExpected((code) => Math.floor(code / 100) === 2, "rcpt_to")
-
-    sendLine("DATA")
-    await readExpected(354, "data")
-
-    const headers = [
-      `From: ${cfg.from}`,
-      `To: ${to}`,
-      `Subject: ${subject}`,
-      "MIME-Version: 1.0",
-      "Content-Type: text/html; charset=UTF-8",
-    ].join("\r\n")
-
-    sendLine(headers + "\r\n\r\n" + html + "\r\n.")
-    await readExpected((code) => Math.floor(code / 100) === 2, "message")
-
-    sendLine("QUIT")
-    await readExpected(221, "quit")
-  } finally {
-    reader?.dispose()
-    socket?.end()
-  }
-}
-
-export const sendTicketCreatedEmail = action({
-  args: {
-    to: v.string(),
-    userId: v.optional(v.string()),
-    userName: v.optional(v.string()),
-    ticketId: v.string(),
-    reference: v.number(),
-    subject: v.string(),
-    priority: v.string(),
-    tenantId: v.optional(v.string()),
-  },
-  handler: async (_ctx, { to, userId, userName, ticketId, reference, subject, priority, tenantId }) => {
-    const baseUrl = buildBaseUrl()
-    const url = `${baseUrl}/portal/tickets/${ticketId}`
-
-    const priorityLabels: Record<string, string> = {
-      LOW: "Baixa",
-      MEDIUM: "Média",
-      HIGH: "Alta",
-      URGENT: "Urgente",
-    }
-    const priorityLabel = priorityLabels[priority] ?? priority
-    const mailSubject = `Novo chamado #${reference} aberto`
-
-    // Tenta usar a API do Next.js para verificar preferências
-    const apiResult = await sendViaNextApi({
-      type: "ticket_created",
-      to: { email: to, name: userName, userId },
-      subject: mailSubject,
-      data: {
-        reference,
-        subject,
-        status: "Pendente",
-        priority: priorityLabel,
-        viewUrl: url,
-      },
-      tenantId,
-    })
-
-    if (apiResult.success || apiResult.skipped) {
-      return apiResult
-    }
-
-    // Fallback: envia diretamente se a API falhar
-    const smtp = buildSmtpConfig()
-    if (!smtp) {
-      console.warn("SMTP not configured; skipping ticket created email")
-      return { skipped: true }
-    }
-
-    const html = await renderSimpleNotificationEmailHtml({
-      title: `Novo chamado #${reference} aberto`,
-      message: `Seu chamado foi registrado com sucesso. Nossa equipe irá analisá-lo em breve.\n\nAssunto: ${subject}\nPrioridade: ${priorityLabel}\nStatus: Pendente`,
-      ctaLabel: "Ver chamado",
-      ctaUrl: url,
-    })
-    await sendSmtpMail(smtp, to, mailSubject, html)
-    return { ok: true }
-  },
-})
-
-export const sendPublicCommentEmail = action({
-  args: {
-    to: v.string(),
-    userId: v.optional(v.string()),
-    userName: v.optional(v.string()),
-    ticketId: v.string(),
-    reference: v.number(),
-    subject: v.string(),
-    tenantId: v.optional(v.string()),
-  },
-  handler: async (_ctx, { to, userId, userName, ticketId, reference, subject, tenantId }) => {
-    const baseUrl = buildBaseUrl()
-    const url = `${baseUrl}/portal/tickets/${ticketId}`
-    const mailSubject = `Atualização no chamado #${reference}: ${subject}`
-
-    // Tenta usar a API do Next.js para verificar preferências
-    const apiResult = await sendViaNextApi({
-      type: "comment_public",
-      to: { email: to, name: userName, userId },
-      subject: mailSubject,
-      data: {
-        reference,
-        subject,
-        viewUrl: url,
-      },
-      tenantId,
-    })
-
-    if (apiResult.success || apiResult.skipped) {
-      return apiResult
-    }
-
-    // Fallback: envia diretamente se a API falhar
-    const smtp = buildSmtpConfig()
-    if (!smtp) {
-      console.warn("SMTP not configured; skipping ticket comment email")
-      return { skipped: true }
-    }
-
-    const html = await renderSimpleNotificationEmailHtml({
-      title: `Nova atualização no seu chamado #${reference}`,
-      message: `Um novo comentário foi adicionado ao chamado "${subject}". Clique abaixo para visualizar e responder pelo portal.`,
-      ctaLabel: "Abrir e responder",
-      ctaUrl: url,
-    })
-    await sendSmtpMail(smtp, to, mailSubject, html)
-    return { ok: true }
-  },
-})
-
-export const sendResolvedEmail = action({
-  args: {
-    to: v.string(),
-    userId: v.optional(v.string()),
-    userName: v.optional(v.string()),
-    ticketId: v.string(),
-    reference: v.number(),
-    subject: v.string(),
-    tenantId: v.optional(v.string()),
-  },
-  handler: async (_ctx, { to, userId, userName, ticketId, reference, subject, tenantId }) => {
-    const baseUrl = buildBaseUrl()
-    const url = `${baseUrl}/portal/tickets/${ticketId}`
-    const mailSubject = `Seu chamado #${reference} foi encerrado`
-
-    // Tenta usar a API do Next.js para verificar preferências
-    const apiResult = await sendViaNextApi({
-      type: "ticket_resolved",
-      to: { email: to, name: userName, userId },
-      subject: mailSubject,
-      data: {
-        reference,
-        subject,
-        viewUrl: url,
-      },
-      tenantId,
-    })
-
-    if (apiResult.success || apiResult.skipped) {
-      return apiResult
-    }
-
-    // Fallback: envia diretamente se a API falhar
-    const smtp = buildSmtpConfig()
-    if (!smtp) {
-      console.warn("SMTP not configured; skipping ticket resolution email")
-      return { skipped: true }
-    }
-
-    const html = await renderSimpleNotificationEmailHtml({
-      title: `Chamado #${reference} encerrado`,
-      message: `O chamado "${subject}" foi marcado como concluído. Caso necessário, você pode responder pelo portal para reabrir dentro do prazo.`,
-      ctaLabel: "Ver detalhes",
-      ctaUrl: url,
-    })
-    await sendSmtpMail(smtp, to, mailSubject, html)
-    return { ok: true }
-  },
-})
-
-export const sendAutomationEmail = action({
-  args: {
-    to: v.array(v.string()),
-    subject: v.string(),
-    emailProps: v.object({
-      title: v.string(),
-      message: v.string(),
-      ticket: v.object({
-        reference: v.number(),
-        subject: v.string(),
-        status: v.optional(v.union(v.string(), v.null())),
-        priority: v.optional(v.union(v.string(), v.null())),
-        companyName: v.optional(v.union(v.string(), v.null())),
-        requesterName: v.optional(v.union(v.string(), v.null())),
-        assigneeName: v.optional(v.union(v.string(), v.null())),
-      }),
-      ctaLabel: v.string(),
-      ctaUrl: v.string(),
-    }),
-  },
-  handler: async (_ctx, { to, subject, emailProps }) => {
-    const smtp = buildSmtpConfig()
-    if (!smtp) {
-      console.warn("SMTP not configured; skipping automation email")
-      return { skipped: true }
-    }
-
-    const recipients = to
-      .map((email) => email.trim())
-      .filter(Boolean)
-      .slice(0, 50)
-
-    if (recipients.length === 0) {
-      return { skipped: true, reason: "no_recipients" }
-    }
-
-    // Renderiza o HTML aqui (ambiente Node.js suporta imports dinâmicos)
-    const { renderAutomationEmailHtml } = await import("./reactEmail")
-    const html = await renderAutomationEmailHtml({
-      title: emailProps.title,
-      message: emailProps.message,
-      ticket: {
-        reference: emailProps.ticket.reference,
-        subject: emailProps.ticket.subject,
-        status: emailProps.ticket.status ?? null,
-        priority: emailProps.ticket.priority ?? null,
-        companyName: emailProps.ticket.companyName ?? null,
-        requesterName: emailProps.ticket.requesterName ?? null,
-        assigneeName: emailProps.ticket.assigneeName ?? null,
-      },
-      ctaLabel: emailProps.ctaLabel,
-      ctaUrl: emailProps.ctaUrl,
-    })
-
-    const results: Array<{ recipient: string; sent: boolean; error?: string }> = []
-
-    for (const recipient of recipients) {
-      try {
-        await sendSmtpMail(smtp, recipient, subject, html)
-        results.push({ recipient, sent: true })
-        console.log(`[automation-email] Enviado para ${recipient}`)
-      } catch (error) {
-        const errorMessage = error instanceof Error ? error.message : String(error)
-        results.push({ recipient, sent: false, error: errorMessage })
-        console.error(`[automation-email] Falha ao enviar para ${recipient}: ${errorMessage}`)
-      }
-    }
-
-    const sent = results.filter((r) => r.sent).length
-    const failed = results.filter((r) => !r.sent).length
-
-    if (failed > 0) {
-      console.error(`[automation-email] Resumo: ${sent}/${recipients.length} enviados, ${failed} falhas`)
-    }
-
-    return { ok: sent > 0, sent, failed, results }
-  },
-})
diff --git a/convex/tickets.ts b/convex/tickets.ts
deleted file mode 100644
index 27922cc..0000000
--- a/convex/tickets.ts
+++ /dev/null
@@ -1,5605 +0,0 @@
-// CI touch: enable server-side assignee filtering and trigger redeploy
-import { mutation, query } from "./_generated/server";
-import { paginationOptsValidator } from "convex/server";
-import { api } from "./_generated/api";
-import type { MutationCtx, QueryCtx } from "./_generated/server";
-import { ConvexError, v } from "convex/values";
-import { Id, type Doc, type TableNames } from "./_generated/dataModel";
-
-import { requireAdmin, requireStaff, requireUser } from "./rbac";
-import { runTicketAutomationsForEvent } from "./automations";
-import {
-  OPTIONAL_ADMISSION_FIELD_KEYS,
-  TICKET_FORM_CONFIG,
-  TICKET_FORM_DEFAULT_FIELDS,
-  type TicketFormFieldSeed,
-} from "./ticketForms.config";
-import {
-  ensureTicketFormTemplatesForTenant,
-  getTemplateByKey,
-  normalizeFormTemplateKey,
-} from "./ticketFormTemplates";
-import {
-  applyChecklistTemplateToItems,
-  checklistBlocksResolution,
-  normalizeChecklistText,
-  type TicketChecklistItem,
-} from "./ticketChecklist";
-
-const STAFF_ROLES = new Set(["ADMIN", "MANAGER", "AGENT"]);
-const INTERNAL_STAFF_ROLES = new Set(["ADMIN", "AGENT"]);
-const LUNCH_BREAK_REASON = "LUNCH_BREAK";
-const LUNCH_BREAK_NOTE = "Pausa automática do intervalo de almoço";
-const LUNCH_BREAK_PAUSE_LABEL = "Intervalo de almoço";
-const LUNCH_BREAK_TIMEZONE = "America/Sao_Paulo";
-const LUNCH_BREAK_HOUR = 12;
-
-const PAUSE_REASON_LABELS: Record<string, string> = {
-  NO_CONTACT: "Falta de contato",
-  WAITING_THIRD_PARTY: "Aguardando terceiro",
-  IN_PROCEDURE: "Em procedimento",
-  END_LIVE_CHAT: "Chat ao vivo encerrado",
-  [LUNCH_BREAK_REASON]: LUNCH_BREAK_PAUSE_LABEL,
-};
-const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/;
-
-type TicketStatusNormalized = "PENDING" | "AWAITING_ATTENDANCE" | "PAUSED" | "RESOLVED";
-
-const STATUS_LABELS: Record<TicketStatusNormalized, string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-};
-
-const LEGACY_STATUS_MAP: Record<string, TicketStatusNormalized> = {
-  NEW: "PENDING",
-  PENDING: "PENDING",
-  OPEN: "AWAITING_ATTENDANCE",
-  AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
-  ON_HOLD: "PAUSED",
-  PAUSED: "PAUSED",
-  RESOLVED: "RESOLVED",
-  CLOSED: "RESOLVED",
-};
-
-function normalizePriorityFilter(input: string | string[] | null | undefined): string[] {
-  if (!input) return [];
-  const list = Array.isArray(input) ? input : [input];
-  const set = new Set<string>();
-  for (const entry of list) {
-    if (typeof entry !== "string") continue;
-    const normalized = entry.trim().toUpperCase();
-    if (!normalized) continue;
-    set.add(normalized);
-  }
-  return Array.from(set);
-}
-
-const missingRequesterLogCache = new Set<string>();
-const missingCommentAuthorLogCache = new Set<string>();
-
-// Character limits (generous but bounded)
-const MAX_SUMMARY_CHARS = 600;
-const MAX_COMMENT_CHARS = 20000;
-const DEFAULT_REOPEN_DAYS = 7;
-const MAX_REOPEN_DAYS = 14;
-const VISIT_QUEUE_KEYWORDS = ["visita", "visitas", "in loco", "laboratório", "laboratorio", "lab"];
-const VISIT_STATUSES = new Set(["scheduled", "en_route", "in_service", "done", "no_show", "canceled"]);
-const VISIT_COMPLETED_STATUSES = new Set(["done", "no_show", "canceled"]);
-
-type AnyCtx = QueryCtx | MutationCtx;
-
-// Tipos para eventos de chat
-type ChatEventPayload = {
-  sessionId?: string;
-  agentId?: string;
-  agentName?: string;
-  machineHostname?: string;
-  durationMs?: number;
-  startedAt?: number;
-  endedAt?: number;
-  autoEnded?: boolean;
-  reason?: string;
-};
-
-type TimelineEvent = {
-  _id: Id<"ticketEvents">;
-  type: string;
-  payload?: unknown;
-  createdAt: number;
-};
-
-/**
- * Consolida eventos de chat ao vivo na timeline.
- * Em vez de mostrar "Chat iniciado" e "Chat finalizado" separadamente,
- * mostra um unico evento "LIVE_CHAT_SUMMARY" com a duracao total.
- */
-function consolidateChatEventsInTimeline(events: TimelineEvent[]): TimelineEvent[] {
-  const chatStartEvents: TimelineEvent[] = [];
-  const chatEndEvents: TimelineEvent[] = [];
-  const otherEvents: TimelineEvent[] = [];
-
-  // Separar eventos de chat dos demais
-  for (const event of events) {
-    if (event.type === "LIVE_CHAT_STARTED") {
-      chatStartEvents.push(event);
-    } else if (event.type === "LIVE_CHAT_ENDED") {
-      chatEndEvents.push(event);
-    } else {
-      otherEvents.push(event);
-    }
-  }
-
-  // Se nao houver eventos de chat, retornar como esta
-  if (chatStartEvents.length === 0 && chatEndEvents.length === 0) {
-    return events;
-  }
-
-  // Calcular duracao total de todas as sessoes encerradas
-  let totalDurationMs = 0;
-  const sessionIds = new Set<string>();
-  let lastAgentName = "";
-  let mostRecentActivity = 0;
-  let hasActiveSession = false;
-
-  for (const endEvent of chatEndEvents) {
-    const payload = endEvent.payload as ChatEventPayload | undefined;
-    if (payload?.durationMs) {
-      totalDurationMs += payload.durationMs;
-    }
-    if (payload?.sessionId) {
-      sessionIds.add(payload.sessionId);
-    }
-    if (payload?.agentName) {
-      lastAgentName = payload.agentName;
-    }
-    if (endEvent.createdAt > mostRecentActivity) {
-      mostRecentActivity = endEvent.createdAt;
-    }
-  }
-
-  // Verificar sessoes iniciadas mas nao encerradas (ativas)
-  const endedSessionIds = new Set(
-    chatEndEvents
-      .map((e) => (e.payload as ChatEventPayload | undefined)?.sessionId)
-      .filter(Boolean)
-  );
-
-  for (const startEvent of chatStartEvents) {
-    const payload = startEvent.payload as ChatEventPayload | undefined;
-    const sessionId = payload?.sessionId;
-    if (sessionId && !endedSessionIds.has(sessionId)) {
-      hasActiveSession = true;
-      sessionIds.add(sessionId);
-    }
-    if (payload?.agentName && !lastAgentName) {
-      lastAgentName = payload.agentName;
-    }
-    if (startEvent.createdAt > mostRecentActivity) {
-      mostRecentActivity = startEvent.createdAt;
-    }
-  }
-
-  // Se so tem sessao iniciada sem encerrar, mostrar o evento de inicio
-  if (chatEndEvents.length === 0 && chatStartEvents.length > 0) {
-    // Retornar o evento de inicio mais recente
-    const latestStart = chatStartEvents.reduce((a, b) =>
-      a.createdAt > b.createdAt ? a : b
-    );
-    return [...otherEvents, latestStart];
-  }
-
-  // Criar evento consolidado
-  const sessionCount = sessionIds.size || chatEndEvents.length;
-  const consolidatedEvent: TimelineEvent = {
-    _id: chatEndEvents[0]._id, // Usar ID do primeiro evento para manter referencia
-    type: "LIVE_CHAT_SUMMARY",
-    payload: {
-      sessionCount,
-      totalDurationMs,
-      agentName: lastAgentName || "Agente",
-      hasActiveSession,
-    },
-    createdAt: mostRecentActivity,
-  };
-
-  return [...otherEvents, consolidatedEvent];
-}
-
-type TemplateSummary = {
-  key: string;
-  label: string;
-  description: string;
-  defaultEnabled: boolean;
-};
-
-type TicketFieldScopeMap = Map<string, Doc<"ticketFields">[]>;
-
-function plainTextLength(html: string): number {
-  try {
-    const text = String(html)
-      .replace(/<[^>]*>/g, "") // strip tags
-      .replace(/&nbsp;/g, " ")
-      .trim();
-    return text.length;
-  } catch {
-    return String(html ?? "").length;
-  }
-}
-
-const SLA_DEFAULT_ALERT_THRESHOLD = 0.8;
-const BUSINESS_DAY_START_HOUR = 8;
-const BUSINESS_DAY_END_HOUR = 18;
-
-type SlaTimeMode = "business" | "calendar";
-
-type TicketSlaSnapshot = {
-  categoryId?: Id<"ticketCategories">;
-  categoryName?: string;
-  priority: string;
-  responseTargetMinutes?: number;
-  responseMode: SlaTimeMode;
-  solutionTargetMinutes?: number;
-  solutionMode: SlaTimeMode;
-  alertThreshold: number;
-  pauseStatuses: TicketStatusNormalized[];
-};
-
-type SlaStatusValue = "pending" | "met" | "breached" | "n/a";
-
-function normalizeSlaMode(input?: string | null): SlaTimeMode {
-  if (!input) return "calendar";
-  return input.toLowerCase() === "business" ? "business" : "calendar";
-}
-
-function normalizeSnapshotPauseStatuses(statuses?: string[] | null): TicketStatusNormalized[] {
-  if (!Array.isArray(statuses)) {
-    return ["PAUSED"];
-  }
-  const set = new Set<TicketStatusNormalized>();
-  for (const value of statuses) {
-    if (typeof value !== "string") continue;
-    const normalized = normalizeStatus(value);
-    set.add(normalized);
-  }
-  if (set.size === 0) {
-    set.add("PAUSED");
-  }
-  return Array.from(set);
-}
-
-async function resolveTicketSlaSnapshot(
-  ctx: AnyCtx,
-  tenantId: string,
-  category: Doc<"ticketCategories"> | null,
-  priority: string,
-  companyId?: Id<"companies"> | null
-): Promise<TicketSlaSnapshot | null> {
-  if (!category) {
-    return null;
-  }
-  const normalizedPriority = priority.trim().toUpperCase();
-
-  // 1. Primeiro, tenta buscar SLA específico da empresa (se companyId foi informado)
-  let rule: {
-    responseTargetMinutes?: number;
-    responseMode?: string;
-    solutionTargetMinutes?: number;
-    solutionMode?: string;
-    alertThreshold?: number;
-    pauseStatuses?: string[];
-  } | null = null;
-
-  if (companyId) {
-    // Tenta: empresa + categoria + prioridade
-    rule = await ctx.db
-      .query("companySlaSettings")
-      .withIndex("by_tenant_company_category_priority", (q) =>
-        q.eq("tenantId", tenantId).eq("companyId", companyId).eq("categoryId", category._id).eq("priority", normalizedPriority)
-      )
-      .first();
-
-    // Fallback: empresa + categoria + DEFAULT
-    if (!rule) {
-      rule = await ctx.db
-        .query("companySlaSettings")
-        .withIndex("by_tenant_company_category_priority", (q) =>
-          q.eq("tenantId", tenantId).eq("companyId", companyId).eq("categoryId", category._id).eq("priority", "DEFAULT")
-        )
-        .first();
-    }
-
-    // Fallback: empresa + todas categorias (categoryId null) + prioridade
-    if (!rule) {
-      const allCategoriesRules = await ctx.db
-        .query("companySlaSettings")
-        .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-        .filter((q) => q.eq(q.field("categoryId"), undefined))
-        .take(10);
-
-      rule = allCategoriesRules.find((r) => r.priority === normalizedPriority) ??
-             allCategoriesRules.find((r) => r.priority === "DEFAULT") ??
-             null;
-    }
-  }
-
-  // 2. Se não encontrou SLA da empresa, usa SLA da categoria (comportamento padrão)
-  if (!rule) {
-    rule =
-      (await ctx.db
-        .query("categorySlaSettings")
-        .withIndex("by_tenant_category_priority", (q) =>
-          q.eq("tenantId", tenantId).eq("categoryId", category._id).eq("priority", normalizedPriority)
-        )
-        .first()) ??
-      (await ctx.db
-        .query("categorySlaSettings")
-        .withIndex("by_tenant_category_priority", (q) =>
-          q.eq("tenantId", tenantId).eq("categoryId", category._id).eq("priority", "DEFAULT")
-        )
-        .first());
-  }
-
-  if (!rule) {
-    return null;
-  }
-
-  return {
-    categoryId: category._id,
-    categoryName: category.name,
-    priority: normalizedPriority,
-    responseTargetMinutes: rule.responseTargetMinutes ?? undefined,
-    responseMode: normalizeSlaMode(rule.responseMode),
-    solutionTargetMinutes: rule.solutionTargetMinutes ?? undefined,
-    solutionMode: normalizeSlaMode(rule.solutionMode),
-    alertThreshold:
-      typeof rule.alertThreshold === "number" && Number.isFinite(rule.alertThreshold)
-        ? rule.alertThreshold
-        : SLA_DEFAULT_ALERT_THRESHOLD,
-    pauseStatuses: normalizeSnapshotPauseStatuses(rule.pauseStatuses),
-  };
-}
-
-function computeSlaDueDates(snapshot: TicketSlaSnapshot, startAt: number) {
-  return {
-    responseDueAt: addMinutesWithMode(startAt, snapshot.responseTargetMinutes, snapshot.responseMode),
-    solutionDueAt: addMinutesWithMode(startAt, snapshot.solutionTargetMinutes, snapshot.solutionMode),
-  };
-}
-
-function addMinutesWithMode(startAt: number, minutes: number | null | undefined, mode: SlaTimeMode): number | null {
-  if (minutes === null || minutes === undefined || minutes <= 0) {
-    return null;
-  }
-  if (mode === "calendar") {
-    return startAt + minutes * 60000;
-  }
-
-  let remaining = minutes;
-  let cursor = alignToBusinessStart(new Date(startAt));
-
-  while (remaining > 0) {
-    if (!isBusinessDay(cursor)) {
-      cursor = advanceToNextBusinessStart(cursor);
-      continue;
-    }
-    const endOfDay = new Date(cursor);
-    endOfDay.setHours(BUSINESS_DAY_END_HOUR, 0, 0, 0);
-    const minutesAvailable = (endOfDay.getTime() - cursor.getTime()) / 60000;
-    if (minutesAvailable >= remaining) {
-      cursor = new Date(cursor.getTime() + remaining * 60000);
-      remaining = 0;
-    } else {
-      remaining -= minutesAvailable;
-      cursor = advanceToNextBusinessStart(endOfDay);
-    }
-  }
-
-  return cursor.getTime();
-}
-
-function alignToBusinessStart(date: Date): Date {
-  let result = new Date(date);
-  if (!isBusinessDay(result)) {
-    return advanceToNextBusinessStart(result);
-  }
-  if (result.getHours() >= BUSINESS_DAY_END_HOUR) {
-    return advanceToNextBusinessStart(result);
-  }
-  if (result.getHours() < BUSINESS_DAY_START_HOUR) {
-    result.setHours(BUSINESS_DAY_START_HOUR, 0, 0, 0);
-  }
-  return result;
-}
-
-function advanceToNextBusinessStart(date: Date): Date {
-  const next = new Date(date);
-  next.setHours(BUSINESS_DAY_START_HOUR, 0, 0, 0);
-  next.setDate(next.getDate() + 1);
-  while (!isBusinessDay(next)) {
-    next.setDate(next.getDate() + 1);
-  }
-  return next;
-}
-
-function isBusinessDay(date: Date) {
-  const day = date.getDay();
-  return day !== 0 && day !== 6;
-}
-
-function applySlaSnapshot(snapshot: TicketSlaSnapshot | null, now: number) {
-  if (!snapshot) return {};
-  const { responseDueAt, solutionDueAt } = computeSlaDueDates(snapshot, now);
-  return {
-    slaSnapshot: snapshot,
-    slaResponseDueAt: responseDueAt ?? undefined,
-    slaSolutionDueAt: solutionDueAt ?? undefined,
-    slaResponseStatus: responseDueAt ? ("pending" as SlaStatusValue) : ("n/a" as SlaStatusValue),
-    slaSolutionStatus: solutionDueAt ? ("pending" as SlaStatusValue) : ("n/a" as SlaStatusValue),
-    dueAt: solutionDueAt ?? undefined,
-  };
-}
-
-function buildSlaStatusPatch(ticketDoc: Doc<"tickets">, nextStatus: TicketStatusNormalized, now: number) {
-  const snapshot = ticketDoc.slaSnapshot as TicketSlaSnapshot | undefined;
-  if (!snapshot) return {};
-  const pauseSet = new Set(snapshot.pauseStatuses);
-  const currentlyPaused = typeof ticketDoc.slaPausedAt === "number";
-
-  if (pauseSet.has(nextStatus)) {
-    if (currentlyPaused) {
-      return {};
-    }
-    return {
-      slaPausedAt: now,
-      slaPausedBy: nextStatus,
-    };
-  }
-
-  if (currentlyPaused) {
-    const pauseStart = ticketDoc.slaPausedAt ?? now;
-    const delta = Math.max(0, now - pauseStart);
-    const patch: Record<string, unknown> = {
-      slaPausedAt: undefined,
-      slaPausedBy: undefined,
-      slaPausedMs: (ticketDoc.slaPausedMs ?? 0) + delta,
-    };
-    if (ticketDoc.slaResponseDueAt && ticketDoc.slaResponseStatus !== "met" && ticketDoc.slaResponseStatus !== "breached") {
-      patch.slaResponseDueAt = ticketDoc.slaResponseDueAt + delta;
-    }
-    if (ticketDoc.slaSolutionDueAt && ticketDoc.slaSolutionStatus !== "met" && ticketDoc.slaSolutionStatus !== "breached") {
-      patch.slaSolutionDueAt = ticketDoc.slaSolutionDueAt + delta;
-      patch.dueAt = ticketDoc.slaSolutionDueAt + delta;
-    }
-    return patch;
-  }
-
-  return {};
-}
-
-function getHourMinuteInTimezone(date: number, timeZone: string): { hour: number; minute: number } {
-  const formatter = new Intl.DateTimeFormat("en-CA", {
-    timeZone,
-    hour: "2-digit",
-    minute: "2-digit",
-    hour12: false,
-  })
-  const parts = formatter.formatToParts(new Date(date))
-  const hour = Number(parts.find((p) => p.type === "hour")?.value ?? "0")
-  const minute = Number(parts.find((p) => p.type === "minute")?.value ?? "0")
-  return { hour, minute }
-}
-
-function mergeTicketState(ticketDoc: Doc<"tickets">, patch: Record<string, unknown>): Doc<"tickets"> {
-  const merged = { ...ticketDoc } as Record<string, unknown>;
-  for (const [key, value] of Object.entries(patch)) {
-    if (value === undefined) {
-      delete merged[key];
-    } else {
-      merged[key] = value;
-    }
-  }
-  return merged as Doc<"tickets">;
-}
-
-async function pauseSessionForLunch(ctx: MutationCtx, ticket: Doc<"tickets">, session: Doc<"ticketWorkSessions">) {
-  const now = Date.now()
-  const durationMs = Math.max(0, now - session.startedAt)
-  const slaPatch = buildSlaStatusPatch(ticket, "PAUSED", now)
-
-  await ctx.db.patch(session._id, {
-    stoppedAt: now,
-    durationMs,
-    pauseReason: LUNCH_BREAK_REASON,
-    pauseNote: LUNCH_BREAK_NOTE,
-  })
-
-  await ctx.db.patch(ticket._id, {
-    working: false,
-    activeSessionId: undefined,
-    status: "PAUSED",
-    totalWorkedMs: (ticket.totalWorkedMs ?? 0) + durationMs,
-    internalWorkedMs: (ticket.internalWorkedMs ?? 0) + durationMs,
-    updatedAt: now,
-    ...slaPatch,
-  })
-
-  await ctx.db.insert("ticketEvents", {
-    ticketId: ticket._id,
-    type: "WORK_PAUSED",
-    payload: {
-      actorId: null,
-      actorName: "Sistema",
-      actorAvatar: null,
-      sessionId: session._id,
-      sessionDurationMs: durationMs,
-      workType: (session.workType ?? "INTERNAL").toUpperCase(),
-      pauseReason: LUNCH_BREAK_REASON,
-      pauseReasonLabel: PAUSE_REASON_LABELS[LUNCH_BREAK_REASON],
-      pauseNote: LUNCH_BREAK_NOTE,
-      source: "lunch-break-cron",
-    },
-    createdAt: now,
-  })
-}
-
-function buildResponseCompletionPatch(ticketDoc: Doc<"tickets">, now: number) {
-  if (ticketDoc.firstResponseAt) {
-    return {};
-  }
-  if (!ticketDoc.slaResponseDueAt) {
-    return {
-      firstResponseAt: now,
-      slaResponseStatus: "n/a",
-    };
-  }
-  const status = now <= ticketDoc.slaResponseDueAt ? "met" : "breached";
-  return {
-    firstResponseAt: now,
-    slaResponseStatus: status,
-  };
-}
-
-function buildSolutionCompletionPatch(ticketDoc: Doc<"tickets">, now: number) {
-  if (ticketDoc.slaSolutionStatus === "met" || ticketDoc.slaSolutionStatus === "breached") {
-    return {};
-  }
-  if (!ticketDoc.slaSolutionDueAt) {
-    return { slaSolutionStatus: "n/a" };
-  }
-  const status = now <= ticketDoc.slaSolutionDueAt ? "met" : "breached";
-  return {
-    slaSolutionStatus: status,
-  };
-}
-
-function resolveFormTemplateLabel(
-  templateKey: string | null | undefined,
-  storedLabel: string | null | undefined
-): string | null {
-  if (storedLabel && storedLabel.trim().length > 0) {
-    return storedLabel.trim();
-  }
-  const normalizedKey = templateKey?.trim();
-  if (!normalizedKey) {
-    return null;
-  }
-  const fallback = TICKET_FORM_CONFIG.find((entry) => entry.key === normalizedKey);
-  return fallback ? fallback.label : null;
-}
-
-function escapeHtml(input: string): string {
-  return input
-    .replace(/&/g, "&amp;")
-    .replace(/</g, "&lt;")
-    .replace(/>/g, "&gt;")
-    .replace(/"/g, "&quot;")
-    .replace(/'/g, "&#39;");
-}
-
-function resolveReopenWindowDays(input?: number | null): number {
-  if (typeof input !== "number" || !Number.isFinite(input)) {
-    return DEFAULT_REOPEN_DAYS;
-  }
-  const rounded = Math.round(input);
-  if (rounded < 1) return 1;
-  if (rounded > MAX_REOPEN_DAYS) return MAX_REOPEN_DAYS;
-  return rounded;
-}
-
-function computeReopenDeadline(now: number, windowDays: number): number {
-  return now + windowDays * 24 * 60 * 60 * 1000;
-}
-
-function inferExistingReopenDeadline(ticket: Doc<"tickets">): number | null {
-  if (typeof ticket.reopenDeadline === "number") {
-    return ticket.reopenDeadline;
-  }
-  if (typeof ticket.closedAt === "number") {
-    return ticket.closedAt + DEFAULT_REOPEN_DAYS * 24 * 60 * 60 * 1000;
-  }
-  if (typeof ticket.resolvedAt === "number") {
-    return ticket.resolvedAt + DEFAULT_REOPEN_DAYS * 24 * 60 * 60 * 1000;
-  }
-  return null;
-}
-
-function isWithinReopenWindow(ticket: Doc<"tickets">, now: number): boolean {
-  const deadline = inferExistingReopenDeadline(ticket);
-  if (!deadline) {
-    return true;
-  }
-  return now <= deadline;
-}
-
-function findLatestSetting<T extends { updatedAt: number }>(entries: T[], predicate: (entry: T) => boolean): T | null {
-  let latest: T | null = null;
-  for (const entry of entries) {
-    if (!predicate(entry)) continue;
-    if (!latest || entry.updatedAt > latest.updatedAt) {
-      latest = entry;
-    }
-  }
-  return latest;
-}
-
-function resolveFormEnabled(
-  template: string,
-  baseEnabled: boolean,
-  settings: Doc<"ticketFormSettings">[],
-  context: { companyId?: Id<"companies"> | null; userId: Id<"users"> }
-): boolean {
-  const scoped = settings.filter((setting) => setting.template === template)
-  if (scoped.length === 0) {
-    return baseEnabled
-  }
-  const userSetting = findLatestSetting(scoped, (setting) => {
-    if (setting.scope !== "user") {
-      return false
-    }
-    if (!setting.userId) {
-      return false
-    }
-    return String(setting.userId) === String(context.userId)
-  })
-  if (userSetting) {
-    return userSetting.enabled ?? baseEnabled
-  }
-  const companyId = context.companyId ? String(context.companyId) : null
-  if (companyId) {
-    const companySetting = findLatestSetting(scoped, (setting) => {
-      if (setting.scope !== "company") {
-        return false
-      }
-      if (!setting.companyId) {
-        return false
-      }
-      return String(setting.companyId) === companyId
-    })
-    if (companySetting) {
-      return companySetting.enabled ?? baseEnabled
-    }
-  }
-  const tenantSetting = findLatestSetting(scoped, (setting) => setting.scope === "tenant")
-  if (tenantSetting) {
-    return tenantSetting.enabled ?? baseEnabled
-  }
-  return baseEnabled
-}
-
-async function fetchTemplateSummaries(ctx: AnyCtx, tenantId: string): Promise<TemplateSummary[]> {
-  const templates = await ctx.db
-    .query("ticketFormTemplates")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(100);
-  if (!templates.length) {
-    return TICKET_FORM_CONFIG.map((template) => ({
-      key: template.key,
-      label: template.label,
-      description: template.description,
-      defaultEnabled: template.defaultEnabled,
-    }));
-  }
-  return templates
-    .filter((tpl) => tpl.isArchived !== true)
-    .sort((a, b) => (a.order ?? 0) - (b.order ?? 0) || a.label.localeCompare(b.label, "pt-BR"))
-    .map((tpl) => ({
-      key: tpl.key,
-      label: tpl.label,
-      description: tpl.description ?? "",
-      defaultEnabled: tpl.defaultEnabled ?? true,
-    }));
-}
-
-async function fetchTicketFieldsByScopes(
-  ctx: QueryCtx,
-  tenantId: string,
-  scopes: string[],
-  companyId: Id<"companies"> | null
-): Promise<TicketFieldScopeMap> {
-  const scopeLookup = new Map<string, string>();
-  scopes.forEach((scope) => {
-    const trimmed = scope?.trim();
-    if (!trimmed) {
-      return;
-    }
-    const normalized = trimmed.toLowerCase();
-    if (!scopeLookup.has(normalized)) {
-      scopeLookup.set(normalized, trimmed);
-    }
-  });
-
-  if (!scopeLookup.size) {
-    return new Map();
-  }
-
-  const companyIdStr = companyId ? String(companyId) : null;
-  const result: TicketFieldScopeMap = new Map();
-  const allFields = await ctx.db
-    .query("ticketFields")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(100);
-
-  const addFieldToScope = (scopeKey: string, field: Doc<"ticketFields">) => {
-    const originalKey = scopeLookup.get(scopeKey);
-    if (!originalKey) {
-      return;
-    }
-    const current = result.get(originalKey);
-    if (current) {
-      current.push(field);
-    } else {
-      result.set(originalKey, [field]);
-    }
-  };
-
-  const normalizedScopeSet = new Set(scopeLookup.keys());
-
-  for (const field of allFields) {
-    const rawScope = field.scope?.trim();
-    const normalizedFieldScope = rawScope && rawScope.length > 0 ? rawScope.toLowerCase() : "all";
-    const fieldCompanyId = field.companyId ? String(field.companyId) : null;
-    if (fieldCompanyId && (!companyIdStr || companyIdStr !== fieldCompanyId)) {
-      continue;
-    }
-
-    if (normalizedFieldScope === "all") {
-      normalizedScopeSet.forEach((scopeKey) => addFieldToScope(scopeKey, field));
-      continue;
-    }
-
-    if (normalizedFieldScope === "default") {
-      if (normalizedScopeSet.has("default")) {
-        addFieldToScope("default", field);
-      }
-      continue;
-    }
-
-    if (!normalizedScopeSet.has(normalizedFieldScope)) {
-      continue;
-    }
-    addFieldToScope(normalizedFieldScope, field);
-  }
-  return result;
-}
-
-async function fetchViewerScopedFormSettings(
-  ctx: QueryCtx,
-  tenantId: string,
-  templateKeys: string[],
-  viewerId: Id<"users">,
-  viewerCompanyId: Id<"companies"> | null
-): Promise<Map<string, Doc<"ticketFormSettings">[]>> {
-  const uniqueTemplates = Array.from(new Set(templateKeys));
-  if (uniqueTemplates.length === 0) {
-    return new Map();
-  }
-  const keySet = new Set(uniqueTemplates);
-  const viewerIdStr = String(viewerId);
-  const viewerCompanyIdStr = viewerCompanyId ? String(viewerCompanyId) : null;
-  const scopedMap = new Map<string, Doc<"ticketFormSettings">[]>();
-
-  const allSettings = await ctx.db
-    .query("ticketFormSettings")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(100);
-
-  for (const setting of allSettings) {
-    if (!keySet.has(setting.template)) {
-      continue;
-    }
-    if (setting.scope === "company") {
-      if (!viewerCompanyIdStr || !setting.companyId || String(setting.companyId) !== viewerCompanyIdStr) {
-        continue;
-      }
-    } else if (setting.scope === "user") {
-      if (!setting.userId || String(setting.userId) !== viewerIdStr) {
-        continue;
-      }
-    } else if (setting.scope !== "tenant") {
-      continue;
-    }
-
-    if (scopedMap.has(setting.template)) {
-      scopedMap.get(setting.template)!.push(setting);
-    } else {
-      scopedMap.set(setting.template, [setting]);
-    }
-  }
-
-  return scopedMap;
-}
-
-function normalizeDateOnlyValue(value: unknown): string | null {
-  if (value === null || value === undefined) {
-    return null;
-  }
-  if (typeof value === "string") {
-    const trimmed = value.trim();
-    if (!trimmed) return null;
-    if (DATE_ONLY_REGEX.test(trimmed)) {
-      return trimmed;
-    }
-    const parsed = new Date(trimmed);
-    if (Number.isNaN(parsed.getTime())) {
-      return null;
-    }
-    return parsed.toISOString().slice(0, 10);
-  }
-  const date =
-    value instanceof Date
-      ? value
-      : typeof value === "number"
-        ? new Date(value)
-        : null;
-  if (!date || Number.isNaN(date.getTime())) {
-    return null;
-  }
-  return date.toISOString().slice(0, 10);
-}
-
-async function ensureTicketFormDefaultsForTenant(ctx: MutationCtx, tenantId: string) {
-  await ensureTicketFormTemplatesForTenant(ctx, tenantId);
-  const now = Date.now();
-  for (const template of TICKET_FORM_CONFIG) {
-    const defaults = TICKET_FORM_DEFAULT_FIELDS[template.key] ?? [];
-    if (!defaults.length) {
-      continue;
-    }
-    const existing = await ctx.db
-      .query("ticketFields")
-      .withIndex("by_tenant_scope", (q) => q.eq("tenantId", tenantId).eq("scope", template.key))
-      .take(100);
-    if (template.key === "admissao") {
-      for (const key of OPTIONAL_ADMISSION_FIELD_KEYS) {
-        const field = existing.find((f) => f.key === key);
-        if (!field) continue;
-        const updates: Partial<Doc<"ticketFields">> = {};
-        if (field.required) {
-          updates.required = false;
-        }
-        if (key === "colaborador_patrimonio") {
-          const desiredLabel = "Patrimônio do computador (se houver)";
-          if ((field.label ?? "").trim() !== desiredLabel) {
-            updates.label = desiredLabel;
-          }
-        }
-        if (Object.keys(updates).length) {
-          await ctx.db.patch(field._id, {
-            ...updates,
-            updatedAt: now,
-          });
-        }
-      }
-    }
-    const existingKeys = new Set(existing.map((field) => field.key));
-    let order = existing.reduce((max, field) => Math.max(max, field.order ?? 0), 0);
-    for (const field of defaults) {
-      if (existingKeys.has(field.key)) {
-        // Campo já existe: não sobrescrevemos personalizações do cliente, exceto hotfix acima
-        continue;
-      }
-      order += 1;
-      await ctx.db.insert("ticketFields", {
-        tenantId,
-        key: field.key,
-        label: field.label,
-        description: field.description ?? "",
-        type: field.type,
-        required: Boolean(field.required),
-        options: field.options?.map((option) => ({
-          value: option.value,
-          label: option.label,
-        })),
-        scope: template.key,
-        companyId: field.companyId ?? undefined,
-        order,
-        createdAt: now,
-        updatedAt: now,
-      });
-    }
-  }
-}
-
-function truncateSubject(subject: string) {
-  if (subject.length <= 60) return subject
-  return `${subject.slice(0, 57)}…`
-}
-
-const TICKET_MENTION_ANCHOR_CLASSES =
-  "ticket-mention inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-100 px-2.5 py-1 text-xs font-semibold text-neutral-800 no-underline transition hover:bg-slate-200"
-const TICKET_MENTION_REF_CLASSES = "ticket-mention-ref text-neutral-900"
-const TICKET_MENTION_SEP_CLASSES = "ticket-mention-sep text-neutral-400"
-const TICKET_MENTION_SUBJECT_CLASSES = "ticket-mention-subject max-w-[220px] truncate text-neutral-700"
-const TICKET_MENTION_DOT_BASE_CLASSES = "ticket-mention-dot inline-flex size-2 rounded-full"
-const TICKET_MENTION_STATUS_TONE: Record<TicketStatusNormalized, string> = {
-  PENDING: "bg-amber-400",
-  AWAITING_ATTENDANCE: "bg-sky-500",
-  PAUSED: "bg-violet-500",
-  RESOLVED: "bg-emerald-500",
-}
-
-function buildTicketMentionAnchor(ticket: Doc<"tickets">): string {
-  const reference = ticket.reference
-  const subject = escapeHtml(ticket.subject ?? "")
-  const truncated = truncateSubject(subject)
-  const status = (ticket.status ?? "PENDING").toString().toUpperCase()
-  const priority = (ticket.priority ?? "MEDIUM").toString().toUpperCase()
-  const normalizedStatus = normalizeStatus(status)
-  const dotTone = TICKET_MENTION_STATUS_TONE[normalizedStatus] ?? "bg-slate-400"
-  const dotClass = `${TICKET_MENTION_DOT_BASE_CLASSES} ${dotTone}`
-  return `<a data-ticket-mention="true" data-ticket-id="${String(ticket._id)}" data-ticket-reference="${reference}" data-ticket-status="${status}" data-ticket-priority="${priority}" data-ticket-subject="${subject}" status="${normalizedStatus}" href="/tickets/${String(ticket._id)}" class="${TICKET_MENTION_ANCHOR_CLASSES}" rel="noopener noreferrer" target="_self" title="Chamado #${reference}${subject ? ` • ${subject}` : ""}"><span class="${dotClass}"></span><span class="${TICKET_MENTION_REF_CLASSES}">#${reference}</span><span class="${TICKET_MENTION_SEP_CLASSES}">•</span><span class="${TICKET_MENTION_SUBJECT_CLASSES}">${truncated}</span></a>`
-}
-
-function canMentionTicket(viewerRole: string, viewerId: Id<"users">, ticket: Doc<"tickets">) {
-  if (viewerRole === "ADMIN" || viewerRole === "AGENT") return true
-  if (viewerRole === "COLLABORATOR") {
-    return String(ticket.requesterId) === String(viewerId)
-  }
-  if (viewerRole === "MANAGER") {
-    // Gestores compartilham contexto interno; permitem apenas tickets da mesma empresa do solicitante
-    return String(ticket.requesterId) === String(viewerId)
-  }
-  return false
-}
-
-async function normalizeTicketMentions(
-  ctx: MutationCtx,
-  html: string,
-  viewer: { user: Doc<"users">; role: string },
-  tenantId: string,
-): Promise<string> {
-  if (!html || (html.indexOf("data-ticket-mention") === -1 && html.indexOf("ticket-mention") === -1)) {
-    return html
-  }
-
-  const mentionPattern = /<a\b[^>]*(?:data-ticket-mention="true"|class="[^"]*ticket-mention[^"]*")[^>]*>[\s\S]*?<\/a>/gi
-  const matches = Array.from(html.matchAll(mentionPattern))
-  if (!matches.length) {
-    return html
-  }
-
-  let output = html
-
-  const attributePattern = /(data-[\w-]+|class|href)="([^"]*)"/gi
-
-  for (const match of matches) {
-    const full = match[0]
-    attributePattern.lastIndex = 0
-    const attributes: Record<string, string> = {}
-    let attrMatch: RegExpExecArray | null
-    while ((attrMatch = attributePattern.exec(full)) !== null) {
-      attributes[attrMatch[1]] = attrMatch[2]
-    }
-
-    let ticketIdRaw: string | null = attributes["data-ticket-id"] ?? null
-    if (!ticketIdRaw && attributes.href) {
-      const hrefPath = attributes.href.split("?")[0]
-      const segments = hrefPath.split("/").filter(Boolean)
-      ticketIdRaw = segments.pop() ?? null
-    }
-    let replacement = ""
-
-    if (ticketIdRaw) {
-      const ticket = await ctx.db.get(ticketIdRaw as Id<"tickets">)
-      if (ticket && ticket.tenantId === tenantId && canMentionTicket(viewer.role, viewer.user._id, ticket)) {
-        replacement = buildTicketMentionAnchor(ticket)
-      } else {
-        const inner = match[0].replace(/<[^>]*>/g, " ").replace(/\s+/g, " ").trim()
-        replacement = escapeHtml(inner || `#${ticketIdRaw}`)
-      }
-    } else {
-      replacement = escapeHtml(full.replace(/<[^>]*>/g, " ").replace(/\s+/g, " ").trim())
-    }
-
-    output = output.replace(full, replacement)
-  }
-
-  return output
-}
-
-export function normalizeStatus(status: string | null | undefined): TicketStatusNormalized {
-  if (!status) return "PENDING";
-  const normalized = LEGACY_STATUS_MAP[status.toUpperCase()];
-  return normalized ?? "PENDING";
-}
-
-function formatWorkDuration(ms: number): string {
-  if (!Number.isFinite(ms) || ms <= 0) {
-    return "0m";
-  }
-  const totalMinutes = Math.round(ms / 60000);
-  const hours = Math.floor(totalMinutes / 60);
-  const minutes = Math.abs(totalMinutes % 60);
-  const parts: string[] = [];
-  if (hours > 0) parts.push(`${hours}h`);
-  if (minutes > 0) parts.push(`${minutes}m`);
-  if (parts.length === 0) {
-    return "0m";
-  }
-  return parts.join(" ");
-}
-
-function formatWorkDelta(deltaMs: number): string {
-  if (deltaMs === 0) return "0m";
-  const sign = deltaMs > 0 ? "+" : "-";
-  const absolute = formatWorkDuration(Math.abs(deltaMs));
-  return `${sign}${absolute}`;
-}
-
-type AgentWorkTotals = {
-  agentId: Id<"users">;
-  agentName: string | null;
-  agentEmail: string | null;
-  avatarUrl: string | null;
-  totalWorkedMs: number;
-  internalWorkedMs: number;
-  externalWorkedMs: number;
-};
-
-async function computeAgentWorkTotals(
-  ctx: MutationCtx | QueryCtx,
-  ticketId: Id<"tickets">,
-  referenceNow: number,
-): Promise<AgentWorkTotals[]> {
-  const sessions = await ctx.db
-    .query("ticketWorkSessions")
-    .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-    .take(50);
-
-  if (!sessions.length) {
-    return [];
-  }
-
-  const totals = new Map<
-    string,
-    { totalWorkedMs: number; internalWorkedMs: number; externalWorkedMs: number }
-  >();
-
-  for (const session of sessions) {
-    const baseDuration = typeof session.durationMs === "number"
-      ? session.durationMs
-      : typeof session.stoppedAt === "number"
-        ? session.stoppedAt - session.startedAt
-        : referenceNow - session.startedAt;
-    const durationMs = Math.max(0, baseDuration);
-    if (durationMs <= 0) continue;
-    const key = session.agentId as string;
-    const bucket = totals.get(key) ?? {
-      totalWorkedMs: 0,
-      internalWorkedMs: 0,
-      externalWorkedMs: 0,
-    };
-    bucket.totalWorkedMs += durationMs;
-    const workType = (session.workType ?? "INTERNAL").toUpperCase();
-    if (workType === "EXTERNAL") {
-      bucket.externalWorkedMs += durationMs;
-    } else {
-      bucket.internalWorkedMs += durationMs;
-    }
-    totals.set(key, bucket);
-  }
-
-  if (totals.size === 0) {
-    return [];
-  }
-
-  const agentIds = Array.from(totals.keys());
-  const agents = await Promise.all(agentIds.map((agentId) => ctx.db.get(agentId as Id<"users">)));
-
-  return agentIds
-    .map((agentId, index) => {
-      const bucket = totals.get(agentId)!;
-      const agentDoc = agents[index] as Doc<"users"> | null;
-      return {
-        agentId: agentId as Id<"users">,
-        agentName: agentDoc?.name ?? null,
-        agentEmail: agentDoc?.email ?? null,
-        avatarUrl: agentDoc?.avatarUrl ?? null,
-        totalWorkedMs: bucket.totalWorkedMs,
-        internalWorkedMs: bucket.internalWorkedMs,
-        externalWorkedMs: bucket.externalWorkedMs,
-      };
-    })
-    .sort((a, b) => b.totalWorkedMs - a.totalWorkedMs);
-}
-
-async function ensureManagerTicketAccess(
-  ctx: MutationCtx | QueryCtx,
-  manager: Doc<"users">,
-  ticket: Doc<"tickets">,
-): Promise<Doc<"users"> | null> {
-  if (!manager.companyId) {
-    throw new ConvexError("Gestor não possui empresa vinculada")
-  }
-  if (ticket.companyId && ticket.companyId === manager.companyId) {
-    return null
-  }
-  const requester = await ctx.db.get(ticket.requesterId)
-  if (!requester || requester.companyId !== manager.companyId) {
-    throw new ConvexError("Acesso restrito à empresa")
-  }
-  return requester as Doc<"users">
-}
-
-async function requireTicketStaff(
-  ctx: MutationCtx | QueryCtx,
-  actorId: Id<"users">,
-  ticket: Doc<"tickets">
-) {
-  const viewer = await requireStaff(ctx, actorId, ticket.tenantId)
-  if (viewer.role === "MANAGER") {
-    await ensureManagerTicketAccess(ctx, viewer.user, ticket)
-  }
-  return viewer
-}
-
-type TicketChatParticipant = {
-  user: Doc<"users">;
-  role: string | null;
-  kind: "staff" | "manager" | "requester";
-};
-
-async function requireTicketChatParticipant(
-  ctx: MutationCtx | QueryCtx,
-  actorId: Id<"users">,
-  ticket: Doc<"tickets">
-): Promise<TicketChatParticipant> {
-  const viewer = await requireUser(ctx, actorId, ticket.tenantId);
-  const normalizedRole = viewer.role ?? "";
-  if (normalizedRole === "ADMIN" || normalizedRole === "AGENT") {
-    return { user: viewer.user, role: normalizedRole, kind: "staff" };
-  }
-  if (normalizedRole === "MANAGER") {
-    await ensureManagerTicketAccess(ctx, viewer.user, ticket);
-    return { user: viewer.user, role: normalizedRole, kind: "manager" };
-  }
-  if (normalizedRole === "COLLABORATOR") {
-    // Verificar se e o solicitante
-    if (String(ticket.requesterId) === String(viewer.user._id)) {
-      return { user: viewer.user, role: normalizedRole, kind: "requester" };
-    }
-    // Verificar se esta vinculado a maquina do ticket
-    if (ticket.machineId) {
-      const machine = await ctx.db.get(ticket.machineId);
-      if (machine) {
-        const isLinkedToMachine =
-          machine.assignedUserId?.toString() === viewer.user._id.toString() ||
-          machine.linkedUserIds?.some((id) => id.toString() === viewer.user._id.toString());
-        if (isLinkedToMachine) {
-          return { user: viewer.user, role: normalizedRole, kind: "requester" };
-        }
-      }
-    }
-    throw new ConvexError("Apenas o solicitante pode conversar neste chamado");
-  }
-  throw new ConvexError("Usuário não possui acesso ao chat deste chamado");
-}
-
-const QUEUE_RENAME_LOOKUP: Record<string, string> = {
-  "Suporte N1": "Chamados",
-  "suporte-n1": "Chamados",
-  chamados: "Chamados",
-  "Suporte N2": "Laboratório",
-  "suporte-n2": "Laboratório",
-  laboratorio: "Laboratório",
-  Laboratorio: "Laboratório",
-  visitas: "Visitas",
-};
-
-function renameQueueString(value?: string | null): string | null {
-  if (!value) return value ?? null;
-  const direct = QUEUE_RENAME_LOOKUP[value];
-  if (direct) return direct;
-  const normalizedKey = value.replace(/\s+/g, "-").toLowerCase();
-  return QUEUE_RENAME_LOOKUP[normalizedKey] ?? value;
-}
-
-function normalizeQueueName(queue?: Doc<"queues"> | null): string | null {
-  if (!queue) return null;
-  const normalized = renameQueueString(queue.name);
-  if (normalized) {
-    return normalized;
-  }
-  if (queue.slug) {
-    const fromSlug = renameQueueString(queue.slug);
-    if (fromSlug) return fromSlug;
-  }
-  return queue.name;
-}
-
-function normalizeTeams(teams?: string[] | null): string[] {
-  if (!teams) return [];
-  return teams.map((team) => renameQueueString(team) ?? team);
-}
-
-type RequesterFallbackContext = {
-  ticketId?: Id<"tickets">;
-  fallbackName?: string | null;
-  fallbackEmail?: string | null;
-};
-
-function buildRequesterSummary(
-  requester: Doc<"users"> | null,
-  requesterId: Id<"users">,
-  context?: RequesterFallbackContext,
-) {
-  if (requester) {
-    return {
-      id: requester._id,
-      name: requester.name,
-      email: requester.email,
-      avatarUrl: requester.avatarUrl,
-      teams: normalizeTeams(requester.teams),
-    };
-  }
-
-  const idString = String(requesterId);
-  const fallbackName =
-    typeof context?.fallbackName === "string" && context.fallbackName.trim().length > 0
-      ? context.fallbackName.trim()
-      : "Solicitante não encontrado";
-  const fallbackEmailCandidate =
-    typeof context?.fallbackEmail === "string" && context.fallbackEmail.includes("@")
-      ? context.fallbackEmail
-      : null;
-  const fallbackEmail = fallbackEmailCandidate ?? `requester-${idString}@example.invalid`;
-
-  if (process.env.NODE_ENV !== "test") {
-    const ticketInfo = context?.ticketId ? ` (ticket ${String(context.ticketId)})` : "";
-    const cacheKey = `${idString}:${context?.ticketId ? String(context.ticketId) : "unknown"}`;
-    if (!missingRequesterLogCache.has(cacheKey)) {
-      missingRequesterLogCache.add(cacheKey);
-      console.warn(
-        `[tickets] requester ${idString} ausente ao hidratar resposta${ticketInfo}; usando placeholders.`,
-      );
-    }
-  }
-
-  return {
-    id: requesterId,
-    name: fallbackName,
-    email: fallbackEmail,
-    teams: [],
-  };
-}
-
-type UserSnapshot = { name: string; email?: string; avatarUrl?: string; teams?: string[] };
-type CompanySnapshot = { name: string; slug?: string; isAvulso?: boolean };
-
-function buildRequesterFromSnapshot(
-  requesterId: Id<"users">,
-  snapshot: UserSnapshot | null | undefined,
-  fallback?: RequesterFallbackContext
-) {
-  if (snapshot) {
-    const name = typeof snapshot.name === "string" && snapshot.name.trim().length > 0 ? snapshot.name.trim() : (fallback?.fallbackName ?? "Solicitante não encontrado")
-    const emailCandidate = typeof snapshot.email === "string" && snapshot.email.includes("@") ? snapshot.email : null
-    const email = emailCandidate ?? (fallback?.fallbackEmail ?? `requester-${String(requesterId)}@example.invalid`)
-    return {
-      id: requesterId,
-      name,
-      email,
-      avatarUrl: snapshot.avatarUrl ?? undefined,
-      teams: normalizeTeams(snapshot.teams ?? []),
-    }
-  }
-  return buildRequesterSummary(null, requesterId, fallback)
-}
-
-function buildAssigneeFromSnapshot(
-  assigneeId: Id<"users">,
-  snapshot: UserSnapshot | null | undefined
-) {
-  const name = snapshot?.name?.trim?.() || "Usuário removido"
-  const emailCandidate = typeof snapshot?.email === "string" && snapshot.email.includes("@") ? snapshot.email : null
-  const email = emailCandidate ?? `user-${String(assigneeId)}@example.invalid`
-  return {
-    id: assigneeId,
-    name,
-    email,
-    avatarUrl: snapshot?.avatarUrl ?? undefined,
-    teams: normalizeTeams(snapshot?.teams ?? []),
-  }
-}
-
-function buildCompanyFromSnapshot(
-  companyId: Id<"companies"> | undefined,
-  snapshot: CompanySnapshot | null | undefined
-) {
-  if (!snapshot) return null
-  return {
-    id: (companyId ? companyId : ("snapshot" as unknown as Id<"companies">)) as Id<"companies">,
-    name: snapshot.name,
-    isAvulso: Boolean(snapshot.isAvulso ?? false),
-  }
-}
-
-type CommentAuthorFallbackContext = {
-  ticketId?: Id<"tickets">;
-  commentId?: Id<"ticketComments">;
-};
-
-type CommentAuthorSnapshot = {
-  name: string;
-  email?: string;
-  avatarUrl?: string;
-  teams?: string[];
-};
-
-export function buildCommentAuthorSummary(
-  comment: Doc<"ticketComments">,
-  author: Doc<"users"> | null,
-  context?: CommentAuthorFallbackContext,
-) {
-  if (author) {
-    return {
-      id: author._id,
-      name: author.name,
-      email: author.email,
-      avatarUrl: author.avatarUrl,
-      teams: normalizeTeams(author.teams),
-    };
-  }
-
-  if (process.env.NODE_ENV !== "test") {
-    const ticketInfo = context?.ticketId ? ` (ticket ${String(context.ticketId)})` : "";
-    const commentInfo = context?.commentId ? ` (comentário ${String(context.commentId)})` : "";
-    const cacheKeyParts = [String(comment.authorId), context?.ticketId ? String(context.ticketId) : "unknown"];
-    if (context?.commentId) cacheKeyParts.push(String(context.commentId));
-    const cacheKey = cacheKeyParts.join(":");
-    if (!missingCommentAuthorLogCache.has(cacheKey)) {
-      missingCommentAuthorLogCache.add(cacheKey);
-      console.warn(
-        `[tickets] autor ${String(comment.authorId)} ausente ao hidratar comentário${ticketInfo}${commentInfo}; usando placeholders.`,
-      );
-    }
-  }
-
-  const idString = String(comment.authorId);
-  const fallbackName = "Usuário removido";
-  const fallbackEmail = `author-${idString}@example.invalid`;
-  const snapshot = comment.authorSnapshot as CommentAuthorSnapshot | undefined;
-  if (snapshot) {
-    const name =
-      typeof snapshot.name === "string" && snapshot.name.trim().length > 0
-        ? snapshot.name.trim()
-        : fallbackName;
-    const emailCandidate =
-      typeof snapshot.email === "string" && snapshot.email.includes("@") ? snapshot.email : null;
-    const email = emailCandidate ?? fallbackEmail;
-    return {
-      id: comment.authorId,
-      name,
-      email,
-      avatarUrl: snapshot.avatarUrl ?? undefined,
-      teams: normalizeTeams(snapshot.teams ?? []),
-    };
-  }
-
-  return {
-    id: comment.authorId,
-    name: fallbackName,
-    email: fallbackEmail,
-    teams: [],
-  };
-}
-
-type CustomFieldInput = {
-  fieldId: Id<"ticketFields">;
-  value: unknown;
-};
-
-type NormalizedCustomField = {
-  fieldId: Id<"ticketFields">;
-  fieldKey: string;
-  label: string;
-  type: string;
-  value: unknown;
-  displayValue?: string;
-};
-
-function coerceCustomFieldValue(field: Doc<"ticketFields">, raw: unknown): { value: unknown; displayValue?: string } {
-  switch (field.type) {
-    case "text":
-      return { value: String(raw).trim() };
-    case "number": {
-      const value = typeof raw === "number" ? raw : Number(String(raw).replace(",", "."));
-      if (!Number.isFinite(value)) {
-        throw new ConvexError(`Valor numérico inválido para o campo ${field.label}`);
-      }
-      return { value };
-    }
-    case "date": {
-      const normalized = normalizeDateOnlyValue(raw);
-      if (!normalized) {
-        throw new ConvexError(`Data inválida para o campo ${field.label}`);
-      }
-      return { value: normalized };
-    }
-    case "boolean": {
-      if (typeof raw === "boolean") {
-        return { value: raw };
-      }
-      if (typeof raw === "string") {
-        const normalized = raw.toLowerCase();
-        if (normalized === "true" || normalized === "1") return { value: true };
-        if (normalized === "false" || normalized === "0") return { value: false };
-      }
-      throw new ConvexError(`Valor inválido para o campo ${field.label}`);
-    }
-    case "select": {
-      if (!field.options || field.options.length === 0) {
-        throw new ConvexError(`Campo ${field.label} sem opções configuradas`);
-      }
-      const value = String(raw);
-      const option = field.options.find((opt) => opt.value === value);
-      if (!option) {
-        throw new ConvexError(`Seleção inválida para o campo ${field.label}`);
-      }
-      return { value: option.value, displayValue: option.label ?? option.value };
-    }
-    default:
-      return { value: raw };
-  }
-}
-
-async function normalizeCustomFieldValues(
-  ctx: Pick<MutationCtx, "db">,
-  tenantId: string,
-  inputs: CustomFieldInput[] | undefined,
-  scope?: string | null
-): Promise<NormalizedCustomField[]> {
-  const normalizedScope = scope?.trim() ? scope.trim().toLowerCase() : null;
-  const definitions = await ctx.db
-    .query("ticketFields")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .take(100);
-
-  const scopedDefinitions = definitions.filter((definition) => {
-    const fieldScope = (definition.scope ?? "all").toLowerCase();
-    if (fieldScope === "all" || fieldScope.length === 0) {
-      return true;
-    }
-    if (!normalizedScope) {
-      return false;
-    }
-    return fieldScope === normalizedScope;
-  });
-
-  if (!scopedDefinitions.length) {
-    if (inputs && inputs.length > 0) {
-      throw new ConvexError("Campos personalizados não configurados para este formulário");
-    }
-    return [];
-  }
-
-  const provided = new Map<Id<"ticketFields">, unknown>();
-  for (const entry of inputs ?? []) {
-    provided.set(entry.fieldId, entry.value);
-  }
-
-  const normalized: NormalizedCustomField[] = [];
-
-  for (const definition of scopedDefinitions.sort((a, b) => a.order - b.order)) {
-    const raw = provided.has(definition._id) ? provided.get(definition._id) : undefined;
-    const isMissing =
-      raw === undefined ||
-      raw === null ||
-      (typeof raw === "string" && raw.trim().length === 0);
-
-    if (isMissing) {
-      if (definition.required) {
-        throw new ConvexError(`Preencha o campo obrigatório: ${definition.label}`);
-      }
-      continue;
-    }
-
-    const { value, displayValue } = coerceCustomFieldValue(definition, raw);
-    normalized.push({
-      fieldId: definition._id,
-      fieldKey: definition.key,
-      label: definition.label,
-      type: definition.type,
-      value,
-      displayValue,
-    });
-  }
-
-  return normalized;
-}
-
-function mapCustomFieldsToRecord(entries: NormalizedCustomField[] | undefined) {
-  if (!entries || entries.length === 0) return {};
-  return entries.reduce<Record<string, { label: string; type: string; value: unknown; displayValue?: string }>>((acc, entry) => {
-    let value: unknown = entry.value;
-    if (entry.type === "date") {
-      value = normalizeDateOnlyValue(entry.value) ?? entry.value;
-    }
-    acc[entry.fieldKey] = {
-      label: entry.label,
-      type: entry.type,
-      value,
-      displayValue: entry.displayValue,
-    };
-    return acc;
-  }, {});
-}
-
-type CustomFieldRecordEntry = { label: string; type: string; value: unknown; displayValue?: string } | undefined;
-
-function areCustomFieldEntriesEqual(a: CustomFieldRecordEntry, b: CustomFieldRecordEntry): boolean {
-  return serializeCustomFieldEntry(a) === serializeCustomFieldEntry(b);
-}
-
-function serializeCustomFieldEntry(entry: CustomFieldRecordEntry): string {
-  if (!entry) return "__undefined__";
-  return JSON.stringify({
-    value: normalizeEntryValue(entry.value),
-    displayValue: entry.displayValue ?? null,
-  });
-}
-
-function normalizeEntryValue(value: unknown): unknown {
-  if (value === undefined || value === null) return null;
-  if (value instanceof Date) return value.toISOString();
-  if (typeof value === "number" && Number.isNaN(value)) return "__nan__";
-  if (Array.isArray(value)) {
-    return value.map((item) => normalizeEntryValue(item));
-  }
-  if (typeof value === "object") {
-    const record = value as Record<string, unknown>;
-    const normalized: Record<string, unknown> = {};
-    Object.keys(record)
-      .sort()
-      .forEach((key) => {
-        normalized[key] = normalizeEntryValue(record[key]);
-      });
-    return normalized;
-  }
-  return value;
-}
-
-function getCustomFieldRecordEntry(
-  record: Record<string, { label: string; type: string; value: unknown; displayValue?: string }>,
-  key: string
-): CustomFieldRecordEntry {
-  return Object.prototype.hasOwnProperty.call(record, key) ? record[key] : undefined;
-}
-
-const DEFAULT_TICKETS_LIST_LIMIT = 120;
-const MIN_TICKETS_LIST_LIMIT = 25;
-const MAX_TICKETS_LIST_LIMIT = 400;
-const MAX_FETCH_LIMIT = 400;
-const BASE_FETCH_PADDING = 50;
-const SEARCH_FETCH_PADDING = 200;
-
-function clampTicketLimit(limit: number) {
-  if (!Number.isFinite(limit)) return DEFAULT_TICKETS_LIST_LIMIT;
-  return Math.max(MIN_TICKETS_LIST_LIMIT, Math.min(MAX_TICKETS_LIST_LIMIT, Math.floor(limit)));
-}
-
-function computeFetchLimit(limit: number, hasSearch: boolean) {
-  const padding = hasSearch ? SEARCH_FETCH_PADDING : BASE_FETCH_PADDING;
-  const target = limit + padding;
-  return Math.max(limit, Math.min(MAX_FETCH_LIMIT, target));
-}
-
-async function loadDocs<TableName extends TableNames>(
-  ctx: QueryCtx,
-  ids: (Id<TableName> | null | undefined)[],
-): Promise<Map<string, Doc<TableName>>> {
-  const uniqueIds = Array.from(
-    new Set(ids.filter((value): value is Id<TableName> => Boolean(value))),
-  );
-  if (uniqueIds.length === 0) {
-    return new Map();
-  }
-  const docs = await Promise.all(uniqueIds.map((id) => ctx.db.get(id)));
-  const map = new Map<string, Doc<TableName>>();
-  docs.forEach((doc, index) => {
-    if (doc) {
-      map.set(String(uniqueIds[index]), doc);
-    }
-  });
-  return map;
-}
-
-function dedupeTicketsById(tickets: Doc<"tickets">[]) {
-  const seen = new Set<string>();
-  const result: Doc<"tickets">[] = [];
-  for (const ticket of tickets) {
-    const key = String(ticket._id);
-    if (seen.has(key)) continue;
-    seen.add(key);
-    result.push(ticket);
-  }
-  return result;
-}
-
-export const list = query({
-  args: {
-    viewerId: v.optional(v.id("users")),
-    tenantId: v.string(),
-    status: v.optional(v.string()),
-    priority: v.optional(v.union(v.string(), v.array(v.string()))),
-    channel: v.optional(v.string()),
-    queueId: v.optional(v.id("queues")),
-    assigneeId: v.optional(v.id("users")),
-    requesterId: v.optional(v.id("users")),
-    search: v.optional(v.string()),
-    limit: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    if (!args.viewerId) {
-      return [];
-    }
-    const viewerId = args.viewerId as Id<"users">;
-    const { user, role } = await requireUser(ctx, viewerId, args.tenantId);
-    if (role === "MANAGER" && !user.companyId) {
-      throw new ConvexError("Gestor não possui empresa vinculada");
-    }
-
-    const normalizedStatusFilter = args.status ? normalizeStatus(args.status) : null;
-    const normalizedPriorityFilter = normalizePriorityFilter(args.priority);
-    const prioritySet = normalizedPriorityFilter.length > 0 ? new Set(normalizedPriorityFilter) : null;
-    const normalizedChannelFilter = args.channel ? args.channel.toUpperCase() : null;
-    const searchTerm = args.search?.trim().toLowerCase() ?? null;
-
-    const requestedLimitRaw = typeof args.limit === "number" ? args.limit : DEFAULT_TICKETS_LIST_LIMIT;
-    const requestedLimit = clampTicketLimit(requestedLimitRaw);
-    const fetchLimit = computeFetchLimit(requestedLimit, Boolean(searchTerm));
-
-    let base: Doc<"tickets">[] = [];
-
-    if (role === "MANAGER") {
-      const baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_company", (q) => q.eq("tenantId", args.tenantId).eq("companyId", user.companyId!));
-      base = await baseQuery.order("desc").take(fetchLimit);
-    } else if (args.assigneeId) {
-      const baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", args.tenantId).eq("assigneeId", args.assigneeId!));
-      base = await baseQuery.order("desc").take(fetchLimit);
-    } else if (args.requesterId) {
-      const baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", args.requesterId!));
-      base = await baseQuery.order("desc").take(fetchLimit);
-    } else if (args.queueId) {
-      const baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!));
-      base = await baseQuery.order("desc").take(fetchLimit);
-    } else if (normalizedStatusFilter) {
-      const baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_status", (q) => q.eq("tenantId", args.tenantId).eq("status", normalizedStatusFilter));
-      base = await baseQuery.order("desc").take(fetchLimit);
-    } else if (role === "COLLABORATOR") {
-      const viewerEmail = user.email.trim().toLowerCase();
-      const directQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", viewerId));
-      const directTickets = await directQuery.order("desc").take(fetchLimit);
-
-      let combined = directTickets;
-      if (directTickets.length < fetchLimit) {
-        const fallbackQuery = ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId));
-        const fallbackRaw = await fallbackQuery.order("desc").take(fetchLimit);
-        const fallbackMatches = fallbackRaw.filter((ticket) => {
-          const snapshotEmail = (ticket.requesterSnapshot as { email?: string } | undefined)?.email;
-          if (typeof snapshotEmail !== "string") return false;
-          return snapshotEmail.trim().toLowerCase() === viewerEmail;
-        });
-        combined = dedupeTicketsById([...directTickets, ...fallbackMatches]);
-      }
-      base = combined.slice(0, fetchLimit);
-    } else {
-      const baseQuery = ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId));
-      base = await baseQuery.order("desc").take(fetchLimit);
-    }
-
-    let filtered = base;
-
-    if (role === "MANAGER") {
-      filtered = filtered.filter((t) => t.companyId === user.companyId);
-    }
-    if (prioritySet) filtered = filtered.filter((t) => prioritySet.has(t.priority));
-    if (normalizedChannelFilter) filtered = filtered.filter((t) => t.channel === normalizedChannelFilter);
-    if (args.assigneeId) filtered = filtered.filter((t) => String(t.assigneeId ?? "") === String(args.assigneeId));
-    if (args.requesterId) filtered = filtered.filter((t) => String(t.requesterId) === String(args.requesterId));
-    if (normalizedStatusFilter) {
-      filtered = filtered.filter((t) => normalizeStatus(t.status) === normalizedStatusFilter);
-    }
-    if (searchTerm) {
-      filtered = filtered.filter(
-        (t) =>
-          t.subject.toLowerCase().includes(searchTerm) ||
-          t.summary?.toLowerCase().includes(searchTerm) ||
-          `#${t.reference}`.toLowerCase().includes(searchTerm)
-      );
-    }
-
-    const limited = filtered.slice(0, requestedLimit);
-    if (limited.length === 0) {
-      return [];
-    }
-
-    const [
-      requesterDocs,
-      assigneeDocs,
-      queueDocs,
-      companyDocs,
-      machineDocs,
-      activeSessionDocs,
-      categoryDocs,
-      subcategoryDocs,
-    ] = await Promise.all([
-      loadDocs(ctx, limited.map((t) => t.requesterId)),
-      loadDocs(ctx, limited.map((t) => (t.assigneeId as Id<"users"> | null) ?? null)),
-      loadDocs(ctx, limited.map((t) => (t.queueId as Id<"queues"> | null) ?? null)),
-      loadDocs(ctx, limited.map((t) => (t.companyId as Id<"companies"> | null) ?? null)),
-      loadDocs(ctx, limited.map((t) => (t.machineId as Id<"machines"> | null) ?? null)),
-      loadDocs(ctx, limited.map((t) => (t.activeSessionId as Id<"ticketWorkSessions"> | null) ?? null)),
-      loadDocs(ctx, limited.map((t) => (t.categoryId as Id<"ticketCategories"> | null) ?? null)),
-      loadDocs(ctx, limited.map((t) => (t.subcategoryId as Id<"ticketSubcategories"> | null) ?? null)),
-    ]);
-
-    const serverNow = Date.now();
-    const result = limited.map((t) => {
-      const requesterSnapshot = t.requesterSnapshot as UserSnapshot | undefined;
-      const requesterDoc = requesterDocs.get(String(t.requesterId)) ?? null;
-      const requesterSummary = requesterDoc
-        ? buildRequesterSummary(requesterDoc, t.requesterId, { ticketId: t._id })
-        : buildRequesterFromSnapshot(t.requesterId, requesterSnapshot, { ticketId: t._id });
-
-      const assigneeDoc = t.assigneeId
-        ? assigneeDocs.get(String(t.assigneeId)) ?? null
-        : null;
-      const assigneeSummary = t.assigneeId
-        ? assigneeDoc
-          ? {
-              id: assigneeDoc._id,
-              name: assigneeDoc.name,
-              email: assigneeDoc.email,
-              avatarUrl: assigneeDoc.avatarUrl,
-              teams: normalizeTeams(assigneeDoc.teams),
-            }
-          : buildAssigneeFromSnapshot(t.assigneeId, t.assigneeSnapshot ?? undefined)
-        : null;
-
-      const queueDoc = t.queueId ? queueDocs.get(String(t.queueId)) ?? null : null;
-      const queueName = normalizeQueueName(queueDoc);
-
-      const companyDoc = t.companyId ? companyDocs.get(String(t.companyId)) ?? null : null;
-      const companySummary = companyDoc
-        ? { id: companyDoc._id, name: companyDoc.name, isAvulso: companyDoc.isAvulso ?? false }
-        : t.companyId || t.companySnapshot
-        ? buildCompanyFromSnapshot(t.companyId as Id<"companies"> | undefined, t.companySnapshot ?? undefined)
-        : null;
-
-      const machineSnapshot = t.machineSnapshot as
-        | {
-            hostname?: string;
-            persona?: string;
-            assignedUserName?: string;
-            assignedUserEmail?: string;
-            status?: string;
-          }
-        | undefined;
-      const machineDoc = t.machineId ? machineDocs.get(String(t.machineId)) ?? null : null;
-      let machineSummary:
-        | {
-            id: Id<"machines"> | null;
-            hostname: string | null;
-            persona: string | null;
-            assignedUserName: string | null;
-            assignedUserEmail: string | null;
-            status: string | null;
-          }
-        | null = null;
-      if (t.machineId) {
-        machineSummary = {
-          id: t.machineId,
-          hostname: machineDoc?.hostname ?? machineSnapshot?.hostname ?? null,
-          persona: machineDoc?.persona ?? machineSnapshot?.persona ?? null,
-          assignedUserName: machineDoc?.assignedUserName ?? machineSnapshot?.assignedUserName ?? null,
-          assignedUserEmail: machineDoc?.assignedUserEmail ?? machineSnapshot?.assignedUserEmail ?? null,
-          status: machineDoc?.status ?? machineSnapshot?.status ?? null,
-        };
-      } else if (machineSnapshot) {
-        machineSummary = {
-          id: null,
-          hostname: machineSnapshot.hostname ?? null,
-          persona: machineSnapshot.persona ?? null,
-          assignedUserName: machineSnapshot.assignedUserName ?? null,
-          assignedUserEmail: machineSnapshot.assignedUserEmail ?? null,
-          status: machineSnapshot.status ?? null,
-        };
-      }
-
-      const categoryDoc = t.categoryId ? categoryDocs.get(String(t.categoryId)) ?? null : null;
-      const categorySummary = categoryDoc
-        ? { id: categoryDoc._id, name: categoryDoc.name }
-        : null;
-
-      const subcategoryDoc = t.subcategoryId
-        ? subcategoryDocs.get(String(t.subcategoryId)) ?? null
-        : null;
-      const subcategorySummary = subcategoryDoc
-        ? { id: subcategoryDoc._id, name: subcategoryDoc.name, categoryId: subcategoryDoc.categoryId }
-        : null;
-
-      const activeSessionDoc = t.activeSessionId
-        ? activeSessionDocs.get(String(t.activeSessionId)) ?? null
-        : null;
-      const activeSession = activeSessionDoc
-        ? {
-            id: activeSessionDoc._id,
-            agentId: activeSessionDoc.agentId,
-            startedAt: activeSessionDoc.startedAt,
-            workType: activeSessionDoc.workType ?? "INTERNAL",
-          }
-        : null;
-
-      return {
-        id: t._id,
-        reference: t.reference,
-        tenantId: t.tenantId,
-        subject: t.subject,
-        summary: t.summary,
-        status: normalizeStatus(t.status),
-        priority: t.priority,
-        channel: t.channel,
-        queue: queueName,
-        csatScore: typeof t.csatScore === "number" ? t.csatScore : null,
-        csatMaxScore: typeof t.csatMaxScore === "number" ? t.csatMaxScore : null,
-        csatComment:
-          typeof t.csatComment === "string" && t.csatComment.trim().length > 0
-            ? t.csatComment.trim()
-            : null,
-        csatRatedAt: t.csatRatedAt ?? null,
-        csatRatedBy: t.csatRatedBy ? String(t.csatRatedBy) : null,
-        formTemplate: t.formTemplate ?? null,
-        formTemplateLabel: resolveFormTemplateLabel(
-          t.formTemplate ?? null,
-          t.formTemplateLabel ?? null,
-        ),
-        company: companySummary,
-        requester: requesterSummary,
-      assignee: assigneeSummary,
-      slaPolicy: null,
-      dueAt: t.dueAt ?? null,
-      visitStatus: t.visitStatus ?? null,
-      visitPerformedAt: t.visitPerformedAt ?? null,
-      firstResponseAt: t.firstResponseAt ?? null,
-      resolvedAt: t.resolvedAt ?? null,
-      updatedAt: t.updatedAt,
-      createdAt: t.createdAt,
-      tags: t.tags ?? [],
-        lastTimelineEntry: null,
-        metrics: null,
-        category: categorySummary,
-        subcategory: subcategorySummary,
-        machine: machineSummary,
-        workSummary: {
-          totalWorkedMs: t.totalWorkedMs ?? 0,
-          internalWorkedMs: t.internalWorkedMs ?? 0,
-          externalWorkedMs: t.externalWorkedMs ?? 0,
-          serverNow,
-          activeSession,
-        },
-      };
-    });
-
-    // sort by updatedAt desc
-    return result.sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0));
-  },
-});
-
-export const getById = query({
-  args: { tenantId: v.string(), id: v.id("tickets"), viewerId: v.id("users") },
-  handler: async (ctx, { tenantId, id, viewerId }) => {
-    const { user, role } = await requireUser(ctx, viewerId, tenantId)
-    const t = await ctx.db.get(id);
-    if (!t || t.tenantId !== tenantId) return null;
-    if (role === "COLLABORATOR") {
-      const isOwnerById = String(t.requesterId) === String(viewerId)
-      const snapshotEmail = (t.requesterSnapshot as { email?: string } | undefined)?.email?.trim().toLowerCase?.() ?? null
-      const viewerEmail = user.email.trim().toLowerCase()
-      const isOwnerByEmail = Boolean(snapshotEmail && snapshotEmail === viewerEmail)
-      if (!isOwnerById && !isOwnerByEmail) {
-        return null
-      }
-    }
-    // no customer role; managers are constrained to company via ensureManagerTicketAccess
-    let requester: Doc<"users"> | null = null
-    if (role === "MANAGER") {
-      requester = (await ensureManagerTicketAccess(ctx, user, t)) ?? null
-    }
-    if (!requester) {
-      requester = (await ctx.db.get(t.requesterId)) as Doc<"users"> | null
-    }
-    const assignee = t.assigneeId ? ((await ctx.db.get(t.assigneeId)) as Doc<"users"> | null) : null;
-    const queue = t.queueId ? ((await ctx.db.get(t.queueId)) as Doc<"queues"> | null) : null;
-    const company = t.companyId ? ((await ctx.db.get(t.companyId)) as Doc<"companies"> | null) : null;
-    const machineSnapshot = t.machineSnapshot as
-      | {
-          hostname?: string
-          persona?: string
-          assignedUserName?: string
-          assignedUserEmail?: string
-          status?: string
-        }
-      | undefined;
-    let machineSummary:
-      | {
-          id: Id<"machines"> | null
-          hostname: string | null
-          persona: string | null
-          assignedUserName: string | null
-          assignedUserEmail: string | null
-          status: string | null
-        }
-      | null = null;
-    if (t.machineId) {
-      const machineDoc = (await ctx.db.get(t.machineId)) as Doc<"machines"> | null;
-      machineSummary = {
-        id: t.machineId,
-        hostname: machineDoc?.hostname ?? machineSnapshot?.hostname ?? null,
-        persona: machineDoc?.persona ?? machineSnapshot?.persona ?? null,
-        assignedUserName: machineDoc?.assignedUserName ?? machineSnapshot?.assignedUserName ?? null,
-        assignedUserEmail: machineDoc?.assignedUserEmail ?? machineSnapshot?.assignedUserEmail ?? null,
-        status: machineDoc?.status ?? machineSnapshot?.status ?? null,
-      };
-    } else if (machineSnapshot) {
-      machineSummary = {
-        id: null,
-        hostname: machineSnapshot.hostname ?? null,
-        persona: machineSnapshot.persona ?? null,
-        assignedUserName: machineSnapshot.assignedUserName ?? null,
-        assignedUserEmail: machineSnapshot.assignedUserEmail ?? null,
-        status: machineSnapshot.status ?? null,
-      };
-    }
-    const queueName = normalizeQueueName(queue);
-    const category = t.categoryId ? await ctx.db.get(t.categoryId) : null;
-    const subcategory = t.subcategoryId ? await ctx.db.get(t.subcategoryId) : null;
-    const comments = await ctx.db
-      .query("ticketComments")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", id))
-      .take(50);
-    const canViewInternalComments = role === "ADMIN" || role === "AGENT";
-    const visibleComments = canViewInternalComments
-      ? comments
-      : comments.filter((comment) => comment.visibility !== "INTERNAL");
-    const visibleCommentKeys = new Set(
-      visibleComments.map((comment) => `${comment.createdAt}:${comment.authorId}`)
-    )
-    const visibleCommentTimestamps = new Set(visibleComments.map((comment) => comment.createdAt))
-    const serverNow = Date.now()
-
-    let timelineRecords = await ctx.db
-      .query("ticketEvents")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", id))
-      .take(50);
-
-    if (!(role === "ADMIN" || role === "AGENT")) {
-      timelineRecords = timelineRecords.filter((event) => {
-        const payload = (event.payload ?? {}) as Record<string, unknown>
-        switch (event.type) {
-          case "CREATED":
-            return true
-          case "QUEUE_CHANGED":
-            return true
-          case "ASSIGNEE_CHANGED":
-            return true
-          case "CATEGORY_CHANGED":
-            return true
-          case "COMMENT_ADDED": {
-            const authorIdRaw = (payload as { authorId?: string }).authorId
-            if (typeof authorIdRaw === "string" && authorIdRaw.trim().length > 0) {
-              const key = `${event.createdAt}:${authorIdRaw}`
-              if (visibleCommentKeys.has(key)) {
-                return true
-              }
-            }
-            return visibleCommentTimestamps.has(event.createdAt)
-          }
-          case "STATUS_CHANGED": {
-            const toLabelRaw = (payload as { toLabel?: string }).toLabel
-            const toRaw = (payload as { to?: string }).to
-            const normalized = (typeof toLabelRaw === "string" && toLabelRaw.trim().length > 0
-              ? toLabelRaw.trim()
-              : typeof toRaw === "string"
-                ? toRaw.trim()
-                : "").toUpperCase()
-            if (!normalized) return false
-            return (
-              normalized === "RESOLVED" ||
-              normalized === "RESOLVIDO" ||
-              normalized === "CLOSED" ||
-              normalized === "FINALIZADO" ||
-              normalized === "FINALIZED"
-            )
-          }
-          default:
-            return false
-        }
-      })
-    }
-
-    const customFieldsRecord = mapCustomFieldsToRecord(
-      (t.customFields as NormalizedCustomField[] | undefined) ?? undefined
-    );
-
-    const commentsHydrated = await Promise.all(
-      visibleComments.map(async (c) => {
-        const author = (await ctx.db.get(c.authorId)) as Doc<"users"> | null;
-        const attachments = await Promise.all(
-          (c.attachments ?? []).map(async (att) => ({
-            id: att.storageId,
-            name: att.name,
-            size: att.size,
-            type: att.type,
-            url: await ctx.storage.getUrl(att.storageId),
-          }))
-        );
-        const authorSummary = buildCommentAuthorSummary(c, author, {
-          ticketId: t._id,
-          commentId: c._id,
-        });
-        return {
-          id: c._id,
-          author: authorSummary,
-          visibility: c.visibility,
-          body: c.body,
-          attachments,
-          createdAt: c.createdAt,
-          updatedAt: c.updatedAt,
-        };
-      })
-    );
-
-    const activeSession = t.activeSessionId ? await ctx.db.get(t.activeSessionId) : null;
-    const perAgentTotals = await computeAgentWorkTotals(ctx, id, serverNow);
-
-    return {
-      id: t._id,
-      reference: t.reference,
-      tenantId: t.tenantId,
-      subject: t.subject,
-      summary: t.summary,
-      status: normalizeStatus(t.status),
-      priority: t.priority,
-      channel: t.channel,
-      queue: queueName,
-      company: company
-        ? { id: company._id, name: company.name, isAvulso: company.isAvulso ?? false }
-        : t.companyId || t.companySnapshot
-        ? buildCompanyFromSnapshot(t.companyId as Id<"companies"> | undefined, t.companySnapshot ?? undefined)
-        : null,
-      requester: requester
-        ? buildRequesterSummary(requester, t.requesterId, { ticketId: t._id })
-        : buildRequesterFromSnapshot(
-            t.requesterId,
-            t.requesterSnapshot ?? undefined,
-            { ticketId: t._id }
-          ),
-      assignee: t.assigneeId
-        ? assignee
-          ? {
-              id: assignee._id,
-              name: assignee.name,
-              email: assignee.email,
-              avatarUrl: assignee.avatarUrl,
-              teams: normalizeTeams(assignee.teams),
-            }
-          : buildAssigneeFromSnapshot(t.assigneeId, t.assigneeSnapshot ?? undefined)
-        : null,
-      slaPolicy: null,
-      dueAt: t.dueAt ?? null,
-      firstResponseAt: t.firstResponseAt ?? null,
-      resolvedAt: t.resolvedAt ?? null,
-      updatedAt: t.updatedAt,
-      createdAt: t.createdAt,
-      tags: t.tags ?? [],
-      checklist: Array.isArray(t.checklist)
-        ? t.checklist.map((item) => ({
-            id: item.id,
-            text: item.text,
-            description: item.description ?? undefined,
-            type: item.type ?? "checkbox",
-            options: item.options ?? undefined,
-            answer: item.answer ?? undefined,
-            done: item.done,
-            required: typeof item.required === "boolean" ? item.required : true,
-            templateId: item.templateId ? String(item.templateId) : undefined,
-            templateItemId: item.templateItemId ?? undefined,
-            templateDescription: item.templateDescription ?? undefined,
-            createdAt: item.createdAt ?? undefined,
-            createdBy: item.createdBy ? String(item.createdBy) : undefined,
-            doneAt: item.doneAt ?? undefined,
-            doneBy: item.doneBy ? String(item.doneBy) : undefined,
-          }))
-        : [],
-      lastTimelineEntry: null,
-      metrics: null,
-      csatScore: typeof t.csatScore === "number" ? t.csatScore : null,
-      csatMaxScore: typeof t.csatMaxScore === "number" ? t.csatMaxScore : null,
-      csatComment: typeof t.csatComment === "string" && t.csatComment.trim().length > 0 ? t.csatComment.trim() : null,
-      csatRatedAt: t.csatRatedAt ?? null,
-      csatRatedBy: t.csatRatedBy ? String(t.csatRatedBy) : null,
-      machine: machineSummary,
-      category: category
-        ? {
-            id: category._id,
-            name: category.name,
-          }
-        : null,
-      subcategory: subcategory
-        ? {
-            id: subcategory._id,
-            name: subcategory.name,
-            categoryId: subcategory.categoryId,
-          }
-        : null,
-      workSummary: {
-        totalWorkedMs: t.totalWorkedMs ?? 0,
-        internalWorkedMs: t.internalWorkedMs ?? 0,
-        externalWorkedMs: t.externalWorkedMs ?? 0,
-        serverNow,
-        activeSession: activeSession
-          ? {
-              id: activeSession._id,
-              agentId: activeSession.agentId,
-              startedAt: activeSession.startedAt,
-              workType: activeSession.workType ?? "INTERNAL",
-            }
-          : null,
-        perAgentTotals: perAgentTotals.map((item) => ({
-          agentId: item.agentId,
-          agentName: item.agentName,
-          agentEmail: item.agentEmail,
-          avatarUrl: item.avatarUrl,
-          totalWorkedMs: item.totalWorkedMs,
-          internalWorkedMs: item.internalWorkedMs,
-          externalWorkedMs: item.externalWorkedMs,
-        })),
-      },
-      formTemplate: t.formTemplate ?? null,
-      formTemplateLabel: resolveFormTemplateLabel(t.formTemplate ?? null, t.formTemplateLabel ?? null),
-      chatEnabled: Boolean(t.chatEnabled),
-      relatedTicketIds: Array.isArray(t.relatedTicketIds) ? t.relatedTicketIds.map((id) => String(id)) : [],
-      resolvedWithTicketId: t.resolvedWithTicketId ? String(t.resolvedWithTicketId) : null,
-      reopenDeadline: t.reopenDeadline ?? null,
-      reopenedAt: t.reopenedAt ?? null,
-      visitStatus: t.visitStatus ?? null,
-      visitPerformedAt: t.visitPerformedAt ?? null,
-      description: undefined,
-      customFields: customFieldsRecord,
-      timeline: consolidateChatEventsInTimeline(timelineRecords).map((ev) => {
-        let payload = ev.payload;
-        if (ev.type === "QUEUE_CHANGED" && payload && typeof payload === "object" && "queueName" in payload) {
-          const normalized = renameQueueString((payload as { queueName?: string }).queueName ?? null);
-          if (normalized && normalized !== (payload as { queueName?: string }).queueName) {
-            payload = { ...payload, queueName: normalized };
-          }
-        }
-        return {
-          id: ev._id,
-          type: ev.type,
-          payload,
-          createdAt: ev.createdAt,
-        };
-      }),
-      comments: commentsHydrated,
-    };
-  },
-});
-
-export const create = mutation({
-  args: {
-    actorId: v.id("users"),
-    tenantId: v.string(),
-    subject: v.string(),
-    summary: v.optional(v.string()),
-    priority: v.string(),
-    channel: v.string(),
-    queueId: v.optional(v.id("queues")),
-    requesterId: v.id("users"),
-    assigneeId: v.optional(v.id("users")),
-    categoryId: v.id("ticketCategories"),
-    subcategoryId: v.id("ticketSubcategories"),
-    machineId: v.optional(v.id("machines")),
-    checklist: v.optional(
-      v.array(
-        v.object({
-          text: v.string(),
-          required: v.optional(v.boolean()),
-        })
-      )
-    ),
-    checklistTemplateIds: v.optional(v.array(v.id("ticketChecklistTemplates"))),
-    customFields: v.optional(
-      v.array(
-        v.object({
-          fieldId: v.id("ticketFields"),
-          value: v.any(),
-        })
-      )
-    ),
-    formTemplate: v.optional(v.string()),
-    chatEnabled: v.optional(v.boolean()),
-    visitDate: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const { user: actorUser, role } = await requireUser(ctx, args.actorId, args.tenantId)
-    // no customer role; managers validated below
-
-    if (args.assigneeId && (!role || !INTERNAL_STAFF_ROLES.has(role))) {
-      throw new ConvexError("Somente a equipe interna pode definir o responsável")
-    }
-
-    let initialAssigneeId: Id<"users"> | undefined
-    let initialAssignee: Doc<"users"> | null = null
-
-    if (args.assigneeId) {
-      const assignee = (await ctx.db.get(args.assigneeId)) as Doc<"users"> | null
-      if (!assignee || assignee.tenantId !== args.tenantId) {
-        throw new ConvexError("Responsável inválido")
-      }
-      const normalizedAssigneeRole = (assignee.role ?? "AGENT").toUpperCase()
-      if (!STAFF_ROLES.has(normalizedAssigneeRole)) {
-        throw new ConvexError("Responsável inválido")
-      }
-      initialAssigneeId = assignee._id
-      initialAssignee = assignee
-    } else if (role && INTERNAL_STAFF_ROLES.has(role)) {
-      initialAssigneeId = actorUser._id
-      initialAssignee = actorUser
-    }
-
-    const subject = args.subject.trim();
-    if (subject.length < 3) {
-      throw new ConvexError("Informe um assunto com pelo menos 3 caracteres");
-    }
-    if (args.summary && args.summary.trim().length > MAX_SUMMARY_CHARS) {
-      throw new ConvexError(`Resumo muito longo (máx. ${MAX_SUMMARY_CHARS} caracteres)`);
-    }
-    const category = await ctx.db.get(args.categoryId);
-    if (!category || category.tenantId !== args.tenantId) {
-      throw new ConvexError("Categoria inválida");
-    }
-    const subcategory = await ctx.db.get(args.subcategoryId);
-    if (!subcategory || subcategory.categoryId !== args.categoryId || subcategory.tenantId !== args.tenantId) {
-      throw new ConvexError("Subcategoria inválida");
-    }
-
-    const requester = (await ctx.db.get(args.requesterId)) as Doc<"users"> | null
-    if (!requester || requester.tenantId !== args.tenantId) {
-      throw new ConvexError("Solicitante inválido")
-    }
-    if (role === "MANAGER") {
-      if (!actorUser.companyId) {
-        throw new ConvexError("Gestor não possui empresa vinculada")
-      }
-      if (requester.companyId !== actorUser.companyId) {
-        throw new ConvexError("Gestores só podem abrir chamados para sua própria empresa")
-      }
-    }
-
-    let machineDoc: Doc<"machines"> | null = null
-    if (args.machineId) {
-      const machine = (await ctx.db.get(args.machineId)) as Doc<"machines"> | null
-      if (!machine || machine.tenantId !== args.tenantId) {
-        throw new ConvexError("Dispositivo inválida para este chamado")
-      }
-      machineDoc = machine
-    }
-
-    let formTemplateKey = normalizeFormTemplateKey(args.formTemplate ?? null);
-    let formTemplateLabel: string | null = null;
-    if (formTemplateKey) {
-      const templateDoc = await getTemplateByKey(ctx, args.tenantId, formTemplateKey);
-      if (templateDoc && templateDoc.isArchived !== true) {
-        formTemplateLabel = templateDoc.label;
-      } else {
-        const fallbackTemplate = TICKET_FORM_CONFIG.find((tpl) => tpl.key === formTemplateKey);
-        if (fallbackTemplate) {
-          formTemplateLabel = fallbackTemplate.label;
-        } else {
-          formTemplateKey = null;
-        }
-      }
-    }
-    const chatEnabled = typeof args.chatEnabled === "boolean" ? args.chatEnabled : true;
-    const normalizedCustomFields = await normalizeCustomFieldValues(
-      ctx,
-      args.tenantId,
-      args.customFields ?? undefined,
-      formTemplateKey,
-    );
-    // compute next reference (simple monotonic counter per tenant)
-    const existing = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_reference", (q) => q.eq("tenantId", args.tenantId))
-      .order("desc")
-      .take(1);
-    const nextRef = existing[0]?.reference ? existing[0].reference + 1 : 41000;
-    const now = Date.now();
-    const initialStatus: TicketStatusNormalized = "PENDING";
-    const manualChecklist: TicketChecklistItem[] = (args.checklist ?? []).map((entry) => {
-      const text = normalizeChecklistText(entry.text ?? "");
-      if (!text) {
-        throw new ConvexError("Item do checklist inválido.")
-      }
-      if (text.length > 240) {
-        throw new ConvexError("Item do checklist muito longo (máx. 240 caracteres).")
-      }
-      return {
-        id: crypto.randomUUID(),
-        text,
-        done: false,
-        required: typeof entry.required === "boolean" ? entry.required : true,
-        createdAt: now,
-        createdBy: args.actorId,
-      }
-    })
-    const requesterSnapshot = {
-      name: requester.name,
-      email: requester.email,
-      avatarUrl: requester.avatarUrl ?? undefined,
-      teams: requester.teams ?? undefined,
-    }
-    // Resolve a empresa primeiro para poder verificar SLA específico
-    let companyDoc = requester.companyId ? (await ctx.db.get(requester.companyId)) : null
-    if (!companyDoc && machineDoc?.companyId) {
-      const candidateCompany = await ctx.db.get(machineDoc.companyId)
-      if (candidateCompany && candidateCompany.tenantId === args.tenantId) {
-        companyDoc = candidateCompany as Doc<"companies">
-      }
-    }
-    const companySnapshot = companyDoc
-      ? { name: companyDoc.name, slug: companyDoc.slug, isAvulso: companyDoc.isAvulso ?? undefined }
-      : undefined
-    const resolvedCompanyId = companyDoc?._id ?? requester.companyId ?? undefined
-    // Resolve SLA passando companyId para verificar regras específicas da empresa
-    const slaSnapshot = await resolveTicketSlaSnapshot(ctx, args.tenantId, category as Doc<"ticketCategories"> | null, args.priority, resolvedCompanyId)
-
-    let checklist = manualChecklist
-    for (const templateId of args.checklistTemplateIds ?? []) {
-      const template = await ctx.db.get(templateId)
-      if (!template || template.tenantId !== args.tenantId || template.isArchived === true) {
-        throw new ConvexError("Template de checklist inválido.")
-      }
-      if (template.companyId && (!resolvedCompanyId || String(template.companyId) !== String(resolvedCompanyId))) {
-        throw new ConvexError("Template de checklist não pertence à empresa do ticket.")
-      }
-      checklist = applyChecklistTemplateToItems(checklist, template, { now, actorId: args.actorId }).checklist
-    }
-
-    const assigneeSnapshot = initialAssignee
-      ? {
-          name: initialAssignee.name,
-          email: initialAssignee.email,
-          avatarUrl: initialAssignee.avatarUrl ?? undefined,
-          teams: initialAssignee.teams ?? undefined,
-        }
-      : undefined
-
-    // default queue: if none provided, prefer "Chamados"
-    let resolvedQueueId = args.queueId as Id<"queues"> | undefined
-    if (!resolvedQueueId) {
-      const queues = await ctx.db
-        .query("queues")
-        .withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
-        .take(100)
-      const preferred = queues.find((q) => q.slug === "chamados") || queues.find((q) => q.name === "Chamados") || null
-      if (preferred) {
-        resolvedQueueId = preferred._id as Id<"queues">
-      }
-    }
-
-    const slaFields = applySlaSnapshot(slaSnapshot, now)
-
-    let resolvedQueueDoc: Doc<"queues"> | null = null
-    if (resolvedQueueId) {
-      const queueDoc = await ctx.db.get(resolvedQueueId)
-      if (queueDoc && queueDoc.tenantId === args.tenantId) {
-        resolvedQueueDoc = queueDoc as Doc<"queues">
-      }
-    }
-
-    const queueLabel = (resolvedQueueDoc?.slug ?? resolvedQueueDoc?.name ?? "").toLowerCase()
-    const isVisitQueue = VISIT_QUEUE_KEYWORDS.some((keyword) => queueLabel.includes(keyword))
-    const visitDueAt =
-      typeof args.visitDate === "number" && Number.isFinite(args.visitDate) ? args.visitDate : null
-
-    if (isVisitQueue && !visitDueAt) {
-      throw new ConvexError("Informe a data da visita para tickets da fila de visitas")
-    }
-    const id = await ctx.db.insert("tickets", {
-      tenantId: args.tenantId,
-      reference: nextRef,
-      subject,
-      summary: args.summary?.trim() || undefined,
-      status: initialStatus,
-      priority: args.priority,
-      channel: args.channel,
-      queueId: resolvedQueueId,
-      categoryId: args.categoryId,
-      subcategoryId: args.subcategoryId,
-      requesterId: args.requesterId,
-      requesterSnapshot,
-      assigneeId: initialAssigneeId,
-      assigneeSnapshot,
-      companyId: resolvedCompanyId,
-      companySnapshot,
-      machineId: machineDoc?._id ?? undefined,
-      machineSnapshot: machineDoc
-        ? {
-            hostname: machineDoc.hostname ?? undefined,
-            persona: machineDoc.persona ?? undefined,
-            assignedUserName: machineDoc.assignedUserName ?? undefined,
-            assignedUserEmail: machineDoc.assignedUserEmail ?? undefined,
-            status: machineDoc.status ?? undefined,
-          }
-        : undefined,
-      formTemplate: formTemplateKey ?? undefined,
-      formTemplateLabel: formTemplateLabel ?? undefined,
-      chatEnabled,
-      working: false,
-      activeSessionId: undefined,
-      totalWorkedMs: 0,
-      createdAt: now,
-      updatedAt: now,
-      firstResponseAt: undefined,
-      resolvedAt: undefined,
-      closedAt: undefined,
-      tags: [],
-      checklist: checklist.length > 0 ? checklist : undefined,
-      slaPolicyId: undefined,
-      dueAt: visitDueAt && isVisitQueue ? visitDueAt : undefined,
-      customFields: normalizedCustomFields.length ? normalizedCustomFields : undefined,
-      visitStatus: isVisitQueue ? "scheduled" : undefined,
-      visitPerformedAt: undefined,
-      ...slaFields,
-    });
-    await ctx.db.insert("ticketEvents", {
-      ticketId: id,
-      type: "CREATED",
-      payload: { requesterId: args.requesterId, requesterName: requester?.name, requesterAvatar: requester?.avatarUrl },
-      createdAt: now,
-    });
-
-    // Notificação por e-mail: ticket criado para o solicitante
-    try {
-      const requesterEmail = requester?.email
-      if (requesterEmail) {
-        const schedulerRunAfter = ctx.scheduler?.runAfter
-        if (typeof schedulerRunAfter === "function") {
-          await schedulerRunAfter(0, api.ticketNotifications.sendTicketCreatedEmail, {
-            to: requesterEmail,
-            userId: String(requester._id),
-            userName: requester.name ?? undefined,
-            ticketId: String(id),
-            reference: nextRef,
-            subject,
-            priority: args.priority,
-            tenantId: args.tenantId,
-          })
-        }
-      }
-    } catch (e) {
-      console.warn("[tickets] Falha ao agendar e-mail de ticket criado", e)
-    }
-
-    if (initialAssigneeId && initialAssignee) {
-      await ctx.db.insert("ticketEvents", {
-        ticketId: id,
-        type: "ASSIGNEE_CHANGED",
-        payload: {
-          assigneeId: initialAssigneeId,
-          assigneeName: initialAssignee.name,
-          actorId: args.actorId,
-          actorName: actorUser.name,
-          actorAvatar: actorUser.avatarUrl ?? undefined,
-          previousAssigneeId: null,
-          previousAssigneeName: "Não atribuído",
-        },
-        createdAt: now,
-      })
-    }
-
-    await runTicketAutomationsForEvent(ctx, {
-      tenantId: args.tenantId,
-      ticketId: id,
-      eventType: "TICKET_CREATED",
-    })
-
-    return id;
-  },
-});
-
-function ensureChecklistEditor(viewer: { role: string | null }) {
-  const normalizedRole = (viewer.role ?? "").toUpperCase();
-  if (!INTERNAL_STAFF_ROLES.has(normalizedRole)) {
-    throw new ConvexError("Apenas administradores e agentes podem alterar o checklist.");
-  }
-}
-
-function normalizeTicketChecklist(list: unknown): TicketChecklistItem[] {
-  if (!Array.isArray(list)) return [];
-  return list as TicketChecklistItem[];
-}
-
-export const addChecklistItem = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    text: v.string(),
-    required: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { ticketId, actorId, text, required }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc);
-    ensureChecklistEditor(viewer);
-
-    const normalizedText = normalizeChecklistText(text);
-    if (!normalizedText) {
-      throw new ConvexError("Informe o texto do item do checklist.");
-    }
-    if (normalizedText.length > 240) {
-      throw new ConvexError("Item do checklist muito longo (máx. 240 caracteres).");
-    }
-
-    const now = Date.now();
-    const item: TicketChecklistItem = {
-      id: crypto.randomUUID(),
-      text: normalizedText,
-      done: false,
-      required: typeof required === "boolean" ? required : true,
-      createdAt: now,
-      createdBy: actorId,
-    };
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist).concat(item);
-
-    await ctx.db.patch(ticketId, {
-      checklist: checklist.length > 0 ? checklist : undefined,
-      updatedAt: now,
-    });
-
-    return { ok: true, item };
-  },
-});
-
-export const updateChecklistItemText = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    itemId: v.string(),
-    text: v.string(),
-  },
-  handler: async (ctx, { ticketId, actorId, itemId, text }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc);
-    ensureChecklistEditor(viewer);
-
-    const normalizedText = normalizeChecklistText(text);
-    if (!normalizedText) {
-      throw new ConvexError("Informe o texto do item do checklist.");
-    }
-    if (normalizedText.length > 240) {
-      throw new ConvexError("Item do checklist muito longo (máx. 240 caracteres).");
-    }
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist);
-    const index = checklist.findIndex((item) => item.id === itemId);
-    if (index < 0) {
-      throw new ConvexError("Item do checklist não encontrado.");
-    }
-
-    const nextChecklist = checklist.map((item) =>
-      item.id === itemId ? { ...item, text: normalizedText } : item
-    );
-
-    await ctx.db.patch(ticketId, { checklist: nextChecklist, updatedAt: Date.now() });
-    return { ok: true };
-  },
-});
-
-export const setChecklistItemDone = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    itemId: v.string(),
-    done: v.boolean(),
-  },
-  handler: async (ctx, { ticketId, actorId, itemId, done }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    await requireTicketStaff(ctx, actorId, ticketDoc);
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist);
-    const index = checklist.findIndex((item) => item.id === itemId);
-    if (index < 0) {
-      throw new ConvexError("Item do checklist não encontrado.");
-    }
-
-    const previous = checklist[index]!;
-    if (previous.done === done) {
-      return { ok: true };
-    }
-
-    const now = Date.now();
-    const nextChecklist = checklist.map((item) => {
-      if (item.id !== itemId) return item;
-      if (done) {
-        return { ...item, done: true, doneAt: now, doneBy: actorId };
-      }
-      return { ...item, done: false, doneAt: undefined, doneBy: undefined };
-    });
-
-    await ctx.db.patch(ticketId, { checklist: nextChecklist, updatedAt: now });
-    return { ok: true };
-  },
-});
-
-export const setChecklistItemRequired = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    itemId: v.string(),
-    required: v.boolean(),
-  },
-  handler: async (ctx, { ticketId, actorId, itemId, required }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc);
-    ensureChecklistEditor(viewer);
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist);
-    const index = checklist.findIndex((item) => item.id === itemId);
-    if (index < 0) {
-      throw new ConvexError("Item do checklist não encontrado.");
-    }
-
-    const nextChecklist = checklist.map((item) => (item.id === itemId ? { ...item, required: Boolean(required) } : item));
-    await ctx.db.patch(ticketId, { checklist: nextChecklist, updatedAt: Date.now() });
-    return { ok: true };
-  },
-});
-
-export const setChecklistItemAnswer = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    itemId: v.string(),
-    answer: v.optional(v.string()),
-  },
-  handler: async (ctx, { ticketId, actorId, itemId, answer }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    await requireTicketStaff(ctx, actorId, ticketDoc);
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist);
-    const index = checklist.findIndex((item) => item.id === itemId);
-    if (index < 0) {
-      throw new ConvexError("Item do checklist não encontrado.");
-    }
-
-    const item = checklist[index]!;
-    if (item.type !== "question") {
-      throw new ConvexError("Este item não é uma pergunta.");
-    }
-
-    const now = Date.now();
-    const normalizedAnswer = answer?.trim() ?? "";
-    const isDone = normalizedAnswer.length > 0;
-
-    const nextChecklist = checklist.map((it) => {
-      if (it.id !== itemId) return it;
-      if (isDone) {
-        return { ...it, answer: normalizedAnswer, done: true, doneAt: now, doneBy: actorId };
-      }
-      return { ...it, answer: undefined, done: false, doneAt: undefined, doneBy: undefined };
-    });
-
-    await ctx.db.patch(ticketId, { checklist: nextChecklist, updatedAt: now });
-    return { ok: true };
-  },
-});
-
-export const removeChecklistItem = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    itemId: v.string(),
-  },
-  handler: async (ctx, { ticketId, actorId, itemId }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc);
-    ensureChecklistEditor(viewer);
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist);
-    const nextChecklist = checklist.filter((item) => item.id !== itemId);
-    await ctx.db.patch(ticketId, {
-      checklist: nextChecklist.length > 0 ? nextChecklist : undefined,
-      updatedAt: Date.now(),
-    });
-    return { ok: true };
-  },
-});
-
-export const completeAllChecklistItems = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc);
-    ensureChecklistEditor(viewer);
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist);
-    if (checklist.length === 0) return { ok: true };
-
-    const now = Date.now();
-    const nextChecklist = checklist.map((item) => {
-      if (item.done === true) return item;
-      return { ...item, done: true, doneAt: now, doneBy: actorId };
-    });
-
-    await ctx.db.patch(ticketId, { checklist: nextChecklist, updatedAt: now });
-    return { ok: true };
-  },
-});
-
-export const uncompleteAllChecklistItems = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc);
-    ensureChecklistEditor(viewer);
-
-    const checklist = normalizeTicketChecklist(ticketDoc.checklist);
-    if (checklist.length === 0) return { ok: true };
-
-    const now = Date.now();
-    const nextChecklist = checklist.map((item) => {
-      if (item.done === false) return item;
-      return { ...item, done: false, doneAt: undefined, doneBy: undefined };
-    });
-
-    await ctx.db.patch(ticketId, { checklist: nextChecklist, updatedAt: now });
-    return { ok: true };
-  },
-});
-
-export const applyChecklistTemplate = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    templateId: v.id("ticketChecklistTemplates"),
-  },
-  handler: async (ctx, { ticketId, actorId, templateId }) => {
-    const ticket = await ctx.db.get(ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado");
-    }
-    const ticketDoc = ticket as Doc<"tickets">;
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc);
-    ensureChecklistEditor(viewer);
-
-    const template = await ctx.db.get(templateId);
-    if (!template || template.tenantId !== ticketDoc.tenantId || template.isArchived === true) {
-      throw new ConvexError("Template de checklist inválido.");
-    }
-
-    if (template.companyId && (!ticketDoc.companyId || String(template.companyId) !== String(ticketDoc.companyId))) {
-      throw new ConvexError("Template de checklist não pertence à empresa do ticket.");
-    }
-
-    const now = Date.now();
-    const current = normalizeTicketChecklist(ticketDoc.checklist);
-    const result = applyChecklistTemplateToItems(current, template, { now, actorId });
-    if (result.added === 0) {
-      return { ok: true, added: 0 };
-    }
-
-    await ctx.db.patch(ticketId, { checklist: result.checklist, updatedAt: now });
-    return { ok: true, added: result.added };
-  },
-});
-
-export const addComment = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    authorId: v.id("users"),
-    visibility: v.string(),
-    body: v.string(),
-    attachments: v.optional(
-      v.array(
-        v.object({
-          storageId: v.id("_storage"),
-          name: v.string(),
-          size: v.optional(v.number()),
-          type: v.optional(v.string()),
-        })
-      )
-    ),
-  },
-  handler: async (ctx, args) => {
-    const ticket = await ctx.db.get(args.ticketId);
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-
-    const author = (await ctx.db.get(args.authorId)) as Doc<"users"> | null
-    if (!author || author.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Autor do comentário inválido")
-    }
-
-    const normalizedRole = (author.role ?? "AGENT").toUpperCase()
-
-    const requestedVisibility = (args.visibility ?? "").toUpperCase()
-    if (requestedVisibility !== "PUBLIC" && requestedVisibility !== "INTERNAL") {
-      throw new ConvexError("Visibilidade inválida")
-    }
-
-    if (normalizedRole === "MANAGER") {
-      await ensureManagerTicketAccess(ctx, author, ticketDoc)
-      if (requestedVisibility !== "PUBLIC") {
-        throw new ConvexError("Gestores só podem registrar comentários públicos")
-      }
-    }
-    const canUseInternalComments = normalizedRole === "ADMIN" || normalizedRole === "AGENT"
-    if (requestedVisibility === "INTERNAL" && !canUseInternalComments) {
-      throw new ConvexError("Apenas administradores e agentes podem registrar comentários internos")
-    }
-
-    // Regra: a equipe (ADMIN/AGENT/MANAGER) só pode comentar se o ticket tiver responsável.
-    // O solicitante (colaborador) pode comentar sempre.
-    const isRequester = String(ticketDoc.requesterId) === String(author._id)
-    const isAdminOrAgent = normalizedRole === "ADMIN" || normalizedRole === "AGENT"
-    const hasAssignee = Boolean(ticketDoc.assigneeId)
-    // Gestores podem comentar mesmo sem responsável; admin/agent só com responsável
-    if (!isRequester && isAdminOrAgent && !hasAssignee) {
-      throw new ConvexError("Somente é possível comentar quando o chamado possui um responsável.")
-    }
-
-    if (ticketDoc.requesterId === args.authorId) {
-      // O próprio solicitante pode comentar seu ticket.
-      // Comentários internos já são bloqueados acima para quem não é STAFF.
-      // Portanto, nada a fazer aqui.
-    } else {
-      await requireTicketStaff(ctx, args.authorId, ticketDoc)
-    }
-
-    const attachments = args.attachments ?? []
-    if (attachments.length > 5) {
-      throw new ConvexError("É permitido anexar no máximo 5 arquivos por comentário")
-    }
-    const maxAttachmentSize = 5 * 1024 * 1024
-    for (const attachment of attachments) {
-      if (typeof attachment.size === "number" && attachment.size > maxAttachmentSize) {
-        throw new ConvexError("Cada anexo pode ter até 5MB")
-      }
-    }
-
-    const authorSnapshot: CommentAuthorSnapshot = {
-      name: author.name,
-      email: author.email,
-      avatarUrl: author.avatarUrl ?? undefined,
-      teams: author.teams ?? undefined,
-    };
-
-    const normalizedBody = await normalizeTicketMentions(ctx, args.body, { user: author, role: normalizedRole }, ticketDoc.tenantId)
-    const bodyPlainLen = plainTextLength(normalizedBody)
-    if (bodyPlainLen > MAX_COMMENT_CHARS) {
-      throw new ConvexError(`Comentário muito longo (máx. ${MAX_COMMENT_CHARS} caracteres)`)
-    }
-
-    const now = Date.now();
-    const id = await ctx.db.insert("ticketComments", {
-      ticketId: args.ticketId,
-      authorId: args.authorId,
-      visibility: requestedVisibility,
-      body: normalizedBody,
-      authorSnapshot,
-      attachments,
-      createdAt: now,
-      updatedAt: now,
-    });
-    await ctx.db.insert("ticketEvents", {
-      ticketId: args.ticketId,
-      type: "COMMENT_ADDED",
-      payload: { authorId: args.authorId, authorName: author.name, authorAvatar: author.avatarUrl },
-      createdAt: now,
-    });
-    const isStaffResponder =
-      requestedVisibility === "PUBLIC" &&
-      !isRequester &&
-      (normalizedRole === "ADMIN" || normalizedRole === "AGENT" || normalizedRole === "MANAGER");
-    const responsePatch =
-      isStaffResponder && !ticketDoc.firstResponseAt ? buildResponseCompletionPatch(ticketDoc, now) : {};
-    await ctx.db.patch(args.ticketId, { updatedAt: now, ...responsePatch });
-    // Notificação por e-mail: comentário público para o solicitante
-    try {
-      const requesterSnapshot = ticketDoc.requesterSnapshot as { email?: string; name?: string } | undefined
-      const snapshotEmail = requesterSnapshot?.email
-      if (requestedVisibility === "PUBLIC" && snapshotEmail && String(ticketDoc.requesterId) !== String(args.authorId)) {
-        const schedulerRunAfter = ctx.scheduler?.runAfter
-        if (typeof schedulerRunAfter === "function") {
-          await schedulerRunAfter(0, api.ticketNotifications.sendPublicCommentEmail, {
-            to: snapshotEmail,
-            userId: ticketDoc.requesterId ? String(ticketDoc.requesterId) : undefined,
-            userName: requesterSnapshot?.name ?? undefined,
-            ticketId: String(ticketDoc._id),
-            reference: ticketDoc.reference ?? 0,
-            subject: ticketDoc.subject ?? "",
-            tenantId: ticketDoc.tenantId,
-          })
-        }
-      }
-    } catch (e) {
-      console.warn("[tickets] Falha ao agendar e-mail de comentário", e)
-    }
-
-    await runTicketAutomationsForEvent(ctx, {
-      tenantId: ticketDoc.tenantId,
-      ticketId: args.ticketId,
-      eventType: "COMMENT_ADDED",
-    })
-
-    return id;
-  },
-});
-
-export const updateComment = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    commentId: v.id("ticketComments"),
-    actorId: v.id("users"),
-    body: v.string(),
-  },
-  handler: async (ctx, { ticketId, commentId, actorId, body }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
-    if (!actor || actor.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Autor do comentário inválido")
-    }
-    const comment = await ctx.db.get(commentId);
-    if (!comment || comment.ticketId !== ticketId) {
-      throw new ConvexError("Comentário não encontrado");
-    }
-    if (comment.authorId !== actorId) {
-      throw new ConvexError("Você não tem permissão para editar este comentário");
-    }
-    const normalizedRole = (actor.role ?? "AGENT").toUpperCase()
-    if (ticketDoc.requesterId === actorId) {
-      if (STAFF_ROLES.has(normalizedRole)) {
-        await requireTicketStaff(ctx, actorId, ticketDoc)
-      } else {
-        throw new ConvexError("Autor não possui permissão para editar")
-      }
-    } else {
-      await requireTicketStaff(ctx, actorId, ticketDoc)
-    }
-
-    const normalizedBody = await normalizeTicketMentions(ctx, body, { user: actor, role: normalizedRole }, ticketDoc.tenantId)
-    const bodyPlainLen = plainTextLength(normalizedBody)
-    if (bodyPlainLen > MAX_COMMENT_CHARS) {
-      throw new ConvexError(`Comentário muito longo (máx. ${MAX_COMMENT_CHARS} caracteres)`)
-    }
-
-    const now = Date.now();
-    await ctx.db.patch(commentId, {
-      body: normalizedBody,
-      updatedAt: now,
-    });
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "COMMENT_EDITED",
-      payload: {
-        commentId,
-        actorId,
-        actorName: actor?.name,
-        actorAvatar: actor?.avatarUrl,
-      },
-      createdAt: now,
-    });
-
-    await ctx.db.patch(ticketId, { updatedAt: now });
-  },
-});
-
-export const removeCommentAttachment = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    commentId: v.id("ticketComments"),
-    attachmentId: v.id("_storage"),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, commentId, attachmentId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
-    if (!actor || actor.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Autor do comentário inválido")
-    }
-    const comment = await ctx.db.get(commentId);
-    if (!comment || comment.ticketId !== ticketId) {
-      throw new ConvexError("Comentário não encontrado");
-    }
-    if (comment.authorId !== actorId) {
-      throw new ConvexError("Você não pode alterar anexos de outro usuário")
-    }
-
-    const normalizedRole = (actor.role ?? "AGENT").toUpperCase()
-    if (ticketDoc.requesterId === actorId) {
-      if (STAFF_ROLES.has(normalizedRole)) {
-        await requireTicketStaff(ctx, actorId, ticketDoc)
-      } else {
-        throw new ConvexError("Autor não possui permissão para alterar anexos")
-      }
-    } else {
-      await requireTicketStaff(ctx, actorId, ticketDoc)
-    }
-
-    const attachments = comment.attachments ?? [];
-    const target = attachments.find((att) => att.storageId === attachmentId);
-    if (!target) {
-      throw new ConvexError("Anexo não encontrado");
-    }
-
-    await ctx.storage.delete(attachmentId);
-
-    const now = Date.now();
-    await ctx.db.patch(commentId, {
-      attachments: attachments.filter((att) => att.storageId !== attachmentId),
-      updatedAt: now,
-    });
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "ATTACHMENT_REMOVED",
-      payload: {
-        attachmentId,
-        attachmentName: target.name,
-        actorId,
-        actorName: actor?.name,
-        actorAvatar: actor?.avatarUrl,
-      },
-      createdAt: now,
-    });
-
-    await ctx.db.patch(ticketId, { updatedAt: now });
-  },
-});
-
-export const updateStatus = mutation({
-  args: { ticketId: v.id("tickets"), status: v.string(), actorId: v.id("users") },
-  handler: async (ctx, { ticketId, status, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    await requireTicketStaff(ctx, actorId, ticketDoc)
-    const normalizedStatus = normalizeStatus(status)
-    if (normalizedStatus === "AWAITING_ATTENDANCE" && !ticketDoc.activeSessionId) {
-      throw new ConvexError("Inicie o atendimento antes de marcar o ticket como em andamento.")
-    }
-    const now = Date.now();
-    const slaPatch = buildSlaStatusPatch(ticketDoc, normalizedStatus, now);
-    await ctx.db.patch(ticketId, { status: normalizedStatus, updatedAt: now, ...slaPatch });
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "STATUS_CHANGED",
-      payload: { to: normalizedStatus, toLabel: STATUS_LABELS[normalizedStatus], actorId },
-      createdAt: now,
-    });
-
-    await runTicketAutomationsForEvent(ctx, {
-      tenantId: ticketDoc.tenantId,
-      ticketId,
-      eventType: "STATUS_CHANGED",
-    })
-  },
-});
-
-export async function resolveTicketHandler(
-  ctx: MutationCtx,
-  { ticketId, actorId, resolvedWithTicketId, relatedTicketIds, reopenWindowDays }: {
-    ticketId: Id<"tickets">
-    actorId: Id<"users">
-    resolvedWithTicketId?: Id<"tickets">
-    relatedTicketIds?: Id<"tickets">[]
-    reopenWindowDays?: number | null
-  }
-) {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    const now = Date.now()
-
-    if (checklistBlocksResolution((ticketDoc.checklist ?? []) as unknown as TicketChecklistItem[])) {
-      throw new ConvexError("Conclua todos os itens obrigatórios do checklist antes de encerrar o ticket.")
-    }
-
-    const baseRelated = new Set<string>()
-    for (const rel of relatedTicketIds ?? []) {
-      if (String(rel) === String(ticketId)) continue
-      baseRelated.add(String(rel))
-    }
-    if (resolvedWithTicketId && String(resolvedWithTicketId) !== String(ticketId)) {
-      baseRelated.add(String(resolvedWithTicketId))
-    }
-
-    const linkedTickets: Doc<"tickets">[] = []
-    for (const id of baseRelated) {
-      const related = await ctx.db.get(id as Id<"tickets">)
-      if (!related) continue
-      if (related.tenantId !== ticketDoc.tenantId) {
-        throw new ConvexError("Chamado vinculado pertence a outro tenant")
-      }
-      linkedTickets.push(related as Doc<"tickets">)
-    }
-
-    const resolvedWith =
-      resolvedWithTicketId && String(resolvedWithTicketId) !== String(ticketId)
-        ? (await ctx.db.get(resolvedWithTicketId)) ?? null
-        : null
-    if (resolvedWith && resolvedWith.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Chamado vinculado pertence a outro tenant")
-    }
-    if (resolvedWithTicketId && !resolvedWith) {
-      throw new ConvexError("Chamado vinculado não encontrado")
-    }
-
-    // Buscar prazo de reabertura da empresa do ticket (se existir)
-    let companyReopenDays: number | null = null
-    if (ticketDoc.companyId) {
-      const company = await ctx.db.get(ticketDoc.companyId)
-      if (company && typeof company.reopenWindowDays === "number") {
-        companyReopenDays = company.reopenWindowDays
-      }
-    }
-
-    // Prioridade: 1) valor passado explicitamente, 2) valor da empresa, 3) padrão
-    const effectiveReopenDays = reopenWindowDays ?? companyReopenDays
-    const reopenDays = resolveReopenWindowDays(effectiveReopenDays)
-    const reopenDeadline = computeReopenDeadline(now, reopenDays)
-    const normalizedStatus = "RESOLVED"
-    const relatedIdList = Array.from(
-      new Set<string>(
-        linkedTickets.map((rel) => String(rel._id)),
-      ),
-    ).map((id) => id as Id<"tickets">)
-
-    const slaPausePatch = buildSlaStatusPatch(ticketDoc, normalizedStatus, now);
-    const mergedTicket = mergeTicketState(ticketDoc, slaPausePatch);
-    const slaSolutionPatch = buildSolutionCompletionPatch(mergedTicket, now);
-
-    await ctx.db.patch(ticketId, {
-      status: normalizedStatus,
-      resolvedAt: now,
-      closedAt: now,
-      updatedAt: now,
-      reopenDeadline,
-      reopenedAt: undefined,
-      resolvedWithTicketId: resolvedWith ? resolvedWith._id : undefined,
-      relatedTicketIds: relatedIdList.length ? relatedIdList : undefined,
-      activeSessionId: undefined,
-      working: false,
-      ...slaPausePatch,
-      ...slaSolutionPatch,
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "STATUS_CHANGED",
-      payload: { to: normalizedStatus, toLabel: STATUS_LABELS[normalizedStatus], actorId },
-      createdAt: now,
-    })
-
-    // Notificação por e-mail: encerramento do chamado
-    try {
-      const requesterDoc = await ctx.db.get(ticketDoc.requesterId) as Doc<"users"> | null
-      const requesterSnapshot = ticketDoc.requesterSnapshot as { email?: string; name?: string } | undefined
-      const email = requesterDoc?.email || requesterSnapshot?.email || null
-      const userName = requesterDoc?.name || requesterSnapshot?.name || undefined
-      if (email) {
-        const schedulerRunAfter = ctx.scheduler?.runAfter
-        if (typeof schedulerRunAfter === "function") {
-          await schedulerRunAfter(0, api.ticketNotifications.sendResolvedEmail, {
-            to: email,
-            userId: ticketDoc.requesterId ? String(ticketDoc.requesterId) : undefined,
-            userName,
-            ticketId: String(ticketId),
-            reference: ticketDoc.reference ?? 0,
-            subject: ticketDoc.subject ?? "",
-            tenantId: ticketDoc.tenantId,
-          })
-        }
-      }
-    } catch (e) {
-      console.warn("[tickets] Falha ao agendar e-mail de encerramento", e)
-    }
-
-    for (const rel of linkedTickets) {
-      const existing = new Set<string>((rel.relatedTicketIds ?? []).map((value) => String(value)))
-      existing.add(String(ticketId))
-      await ctx.db.patch(rel._id, {
-        relatedTicketIds: Array.from(existing).map((value) => value as Id<"tickets">),
-        updatedAt: now,
-      })
-      const linkKind = resolvedWith && String(resolvedWith._id) === String(rel._id) ? "resolved_with" : "related"
-      await ctx.db.insert("ticketEvents", {
-        ticketId,
-        type: "TICKET_LINKED",
-        payload: {
-          actorId,
-          actorName: viewer.user.name,
-          linkedTicketId: rel._id,
-          linkedReference: rel.reference ?? null,
-          linkedSubject: rel.subject ?? null,
-          kind: linkKind,
-        },
-        createdAt: now,
-      })
-      await ctx.db.insert("ticketEvents", {
-        ticketId: rel._id,
-        type: "TICKET_LINKED",
-        payload: {
-          actorId,
-          actorName: viewer.user.name,
-          linkedTicketId: ticketId,
-          linkedReference: ticketDoc.reference ?? null,
-          linkedSubject: ticketDoc.subject ?? null,
-          kind: linkKind === "resolved_with" ? "resolution_parent" : "related",
-        },
-        createdAt: now,
-      })
-    }
-
-    await runTicketAutomationsForEvent(ctx, {
-      tenantId: ticketDoc.tenantId,
-      ticketId,
-      eventType: "TICKET_RESOLVED",
-    })
-
-    return { ok: true, reopenDeadline, reopenWindowDays: reopenDays }
-}
-
-export const resolveTicket = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    resolvedWithTicketId: v.optional(v.id("tickets")),
-    relatedTicketIds: v.optional(v.array(v.id("tickets"))),
-    reopenWindowDays: v.optional(v.number()),
-  },
-  handler: resolveTicketHandler,
-})
-
-export async function reopenTicketHandler(
-  ctx: MutationCtx,
-  { ticketId, actorId }: { ticketId: Id<"tickets">; actorId: Id<"users"> }
-) {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireUser(ctx, actorId, ticketDoc.tenantId)
-    const normalizedRole = viewer.role ?? ""
-    const now = Date.now()
-    const status = normalizeStatus(ticketDoc.status)
-    if (status !== "RESOLVED") {
-      throw new ConvexError("Somente chamados resolvidos podem ser reabertos")
-    }
-    if (!isWithinReopenWindow(ticketDoc, now)) {
-      throw new ConvexError("O prazo para reabrir este chamado expirou")
-    }
-    if (normalizedRole === "COLLABORATOR") {
-      if (String(ticketDoc.requesterId) !== String(actorId)) {
-        throw new ConvexError("Somente o solicitante pode reabrir este chamado")
-      }
-    } else if (normalizedRole === "MANAGER") {
-      await ensureManagerTicketAccess(ctx, viewer.user, ticketDoc)
-    } else if (normalizedRole !== "ADMIN" && normalizedRole !== "AGENT") {
-      throw new ConvexError("Usuário não possui permissão para reabrir este chamado")
-    }
-
-    const slaPatch = buildSlaStatusPatch(ticketDoc, "AWAITING_ATTENDANCE", now)
-    await ctx.db.patch(ticketId, {
-      status: "AWAITING_ATTENDANCE",
-      reopenedAt: now,
-      resolvedAt: undefined,
-      closedAt: undefined,
-      updatedAt: now,
-      ...slaPatch,
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "TICKET_REOPENED",
-      payload: { actorId, actorName: viewer.user.name, actorRole: normalizedRole },
-      createdAt: now,
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "STATUS_CHANGED",
-      payload: { to: "AWAITING_ATTENDANCE", toLabel: STATUS_LABELS.AWAITING_ATTENDANCE, actorId },
-      createdAt: now,
-    })
-
-    return { ok: true, reopenedAt: now }
-}
-
-export const reopenTicket = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-  },
-  handler: reopenTicketHandler,
-})
-
-export const changeAssignee = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    assigneeId: v.id("users"),
-    actorId: v.id("users"),
-    reason: v.optional(v.string()),
-  },
-  handler: async (ctx, { ticketId, assigneeId, actorId, reason }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    const viewerUser = viewer.user
-    const isAdmin = viewer.role === "ADMIN"
-    const assignee = (await ctx.db.get(assigneeId)) as Doc<"users"> | null
-    if (!assignee || assignee.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Responsável inválido")
-    }
-    if (viewer.role === "MANAGER") {
-      throw new ConvexError("Gestores não podem reatribuir chamados")
-    }
-    const hasActiveSession = Boolean(ticketDoc.activeSessionId)
-    const currentAssigneeId = ticketDoc.assigneeId ?? null
-    if (currentAssigneeId && currentAssigneeId !== actorId && !isAdmin) {
-      throw new ConvexError("Somente o responsável atual pode reatribuir este chamado")
-    }
-
-    const normalizedReason = (typeof reason === "string" ? reason : "").replace(/\r\n/g, "\n").trim()
-    if (normalizedReason.length > 0 && normalizedReason.length < 5) {
-      throw new ConvexError("Informe um motivo com pelo menos 5 caracteres ou deixe em branco")
-    }
-    if (normalizedReason.length > 1000) {
-      throw new ConvexError("Motivo muito longo (máx. 1000 caracteres)")
-    }
-    const previousAssigneeName =
-      ((ticketDoc.assigneeSnapshot as { name?: string } | null)?.name as string | undefined) ??
-      "Não atribuído"
-    const nextAssigneeName = assignee.name ?? assignee.email ?? "Responsável"
-
-    const now = Date.now();
-    const assigneeSnapshot = {
-      name: assignee.name,
-      email: assignee.email,
-      avatarUrl: assignee.avatarUrl ?? undefined,
-      teams: assignee.teams ?? undefined,
-    }
-    const ticketPatch: Partial<Doc<"tickets">> = {
-      assigneeId,
-      assigneeSnapshot,
-      updatedAt: now,
-    }
-
-    if (hasActiveSession) {
-      const session = await ctx.db.get(ticketDoc.activeSessionId as Id<"ticketWorkSessions">)
-      if (session) {
-        const durationMs = Math.max(0, now - session.startedAt)
-        const sessionType = (session.workType ?? "INTERNAL").toUpperCase()
-        const deltaInternal = sessionType === "INTERNAL" ? durationMs : 0
-        const deltaExternal = sessionType === "EXTERNAL" ? durationMs : 0
-
-        await ctx.db.patch(session._id, {
-          stoppedAt: now,
-          durationMs,
-        })
-
-        ticketPatch.totalWorkedMs = (ticketDoc.totalWorkedMs ?? 0) + durationMs
-        ticketPatch.internalWorkedMs = (ticketDoc.internalWorkedMs ?? 0) + deltaInternal
-        ticketPatch.externalWorkedMs = (ticketDoc.externalWorkedMs ?? 0) + deltaExternal
-
-        const newSessionId = await ctx.db.insert("ticketWorkSessions", {
-          ticketId,
-          agentId: assigneeId,
-          workType: sessionType,
-          startedAt: now,
-        })
-
-        ticketPatch.activeSessionId = newSessionId
-        ticketPatch.working = true
-        ticketPatch.status = "AWAITING_ATTENDANCE"
-
-        ticketDoc.totalWorkedMs = ticketPatch.totalWorkedMs as number
-        ticketDoc.internalWorkedMs = ticketPatch.internalWorkedMs as number
-        ticketDoc.externalWorkedMs = ticketPatch.externalWorkedMs as number
-        ticketDoc.activeSessionId = newSessionId
-      } else {
-        ticketPatch.activeSessionId = undefined
-        ticketPatch.working = false
-      }
-    }
-
-    await ctx.db.patch(ticketId, ticketPatch);
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "ASSIGNEE_CHANGED",
-      payload: {
-        assigneeId,
-        assigneeName: assignee.name,
-        actorId,
-        actorName: viewerUser.name,
-        actorAvatar: viewerUser.avatarUrl ?? undefined,
-        previousAssigneeId: currentAssigneeId,
-        previousAssigneeName,
-        reason: normalizedReason.length > 0 ? normalizedReason : undefined,
-      },
-      createdAt: now,
-    });
-
-  },
-});
-
-export const listChatMessages = query({
-  args: {
-    ticketId: v.id("tickets"),
-    viewerId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, viewerId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    await requireTicketChatParticipant(ctx, viewerId, ticketDoc)
-    const now = Date.now()
-    const status = normalizeStatus(ticketDoc.status)
-    const chatEnabled = Boolean(ticketDoc.chatEnabled)
-    const withinWindow = isWithinReopenWindow(ticketDoc, now)
-    const canPost = chatEnabled && (status !== "RESOLVED" || withinWindow)
-    // Busca as 50 mensagens mais recentes (desc) e reverte para ordem cronológica
-    const messages = await ctx.db
-      .query("ticketChatMessages")
-      .withIndex("by_ticket_created", (q) => q.eq("ticketId", ticketId))
-      .order("desc")
-      .take(50)
-      .then((msgs) => msgs.reverse())
-
-    // Verificar maquina e sessao de chat ao vivo
-    let liveChat: {
-      hasMachine: boolean
-      machineOnline: boolean
-      machineHostname: string | null
-      activeSession: {
-        sessionId: Id<"liveChatSessions">
-        agentId: Id<"users">
-        agentName: string | null
-        startedAt: number
-        unreadByAgent: number
-      } | null
-    } = {
-      hasMachine: false,
-      machineOnline: false,
-      machineHostname: null,
-      activeSession: null,
-    }
-
-    if (ticketDoc.machineId) {
-      const machine = await ctx.db.get(ticketDoc.machineId)
-      if (machine) {
-        const fiveMinutesAgo = now - 5 * 60 * 1000
-        liveChat.hasMachine = true
-        // Usa tabela de heartbeats (fonte de verdade) com fallback para campo legado
-        let lastHeartbeatAt: number | null = null
-        const hb = await ctx.db
-          .query("machineHeartbeats")
-          .withIndex("by_machine", (q) => q.eq("machineId", machine._id))
-          .first()
-        if (hb?.lastHeartbeatAt) {
-          lastHeartbeatAt = hb.lastHeartbeatAt
-        } else if (machine.lastHeartbeatAt) {
-          lastHeartbeatAt = machine.lastHeartbeatAt
-        }
-
-        liveChat.machineOnline = Boolean(lastHeartbeatAt && lastHeartbeatAt > fiveMinutesAgo)
-        liveChat.machineHostname = machine.hostname
-
-        // Verificar sessao ativa
-        const activeSession = await ctx.db
-          .query("liveChatSessions")
-          .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-          .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-          .first()
-
-        if (activeSession) {
-          liveChat.activeSession = {
-            sessionId: activeSession._id,
-            agentId: activeSession.agentId,
-            agentName: activeSession.agentSnapshot?.name ?? null,
-            startedAt: activeSession.startedAt,
-            unreadByAgent: activeSession.unreadByAgent ?? 0,
-          }
-        }
-      }
-    }
-
-    return {
-      ticketId: String(ticketId),
-      chatEnabled,
-      status,
-      canPost,
-      reopenDeadline: ticketDoc.reopenDeadline ?? null,
-      liveChat,
-      messages: messages
-        .sort((a, b) => a.createdAt - b.createdAt)
-        .map((message) => ({
-          id: message._id,
-          body: message.body,
-          createdAt: message.createdAt,
-          updatedAt: message.updatedAt,
-          authorId: String(message.authorId),
-          authorName: message.authorSnapshot?.name ?? null,
-          authorEmail: message.authorSnapshot?.email ?? null,
-          attachments: (message.attachments ?? []).map((attachment) => ({
-            storageId: attachment.storageId,
-            name: attachment.name,
-            size: attachment.size ?? null,
-            type: attachment.type ?? null,
-          })),
-          readBy: (message.readBy ?? []).map((entry) => ({
-            userId: String(entry.userId),
-            readAt: entry.readAt,
-          })),
-        })),
-    }
-  },
-})
-
-export const listTicketForms = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    companyId: v.optional(v.id("companies")),
-  },
-  handler: async (ctx, { tenantId, viewerId, companyId }) => {
-    const viewer = await requireUser(ctx, viewerId, tenantId)
-    const viewerCompanyId = companyId ?? viewer.user.companyId ?? null
-    const viewerRole = (viewer.role ?? "").toUpperCase()
-    const templates = await fetchTemplateSummaries(ctx, tenantId)
-
-    const defaultTemplate: TemplateSummary = {
-      key: "default",
-      label: "Chamado",
-      description: "Campos adicionais exibidos em chamados gerais ou sem template específico.",
-      defaultEnabled: true,
-    }
-
-    const templatesWithDefault = [defaultTemplate, ...templates.filter((template) => template.key !== "default")]
-
-    const scopes = templatesWithDefault.map((template) => template.key)
-    const fieldsByScope = await fetchTicketFieldsByScopes(ctx, tenantId, scopes, viewerCompanyId)
-
-    const staffOverride = viewerRole === "ADMIN" || viewerRole === "AGENT"
-    const settingsByTemplate = staffOverride
-      ? new Map<string, Doc<"ticketFormSettings">[]>()
-      : await fetchViewerScopedFormSettings(ctx, tenantId, scopes, viewer.user._id, viewerCompanyId)
-
-    const forms = [] as Array<{
-      key: string
-      label: string
-      description: string
-      fields: Array<{
-        id: Id<"ticketFields">
-        key: string
-        label: string
-        type: string
-        required: boolean
-        description: string
-        options: { value: string; label: string }[]
-      }>
-    }>
-
-    for (const template of templatesWithDefault) {
-      const templateSettings = settingsByTemplate.get(template.key) ?? []
-      let enabled = staffOverride
-        ? true
-        : resolveFormEnabled(template.key, template.defaultEnabled, templateSettings, {
-            companyId: viewerCompanyId,
-            userId: viewer.user._id,
-          })
-      if (!enabled) {
-        continue
-      }
-      const scopedFields = fieldsByScope.get(template.key) ?? []
-      forms.push({
-        key: template.key,
-        label: template.label,
-        description: template.description,
-        fields: scopedFields
-          .sort((a, b) => (a.order ?? 0) - (b.order ?? 0))
-          .map((field) => ({
-            id: field._id,
-            key: field.key,
-            label: field.label,
-            type: field.type,
-            required: Boolean(field.required),
-            description: field.description ?? "",
-            options: field.options ?? [],
-          })),
-      })
-    }
-
-    return forms
-  },
-})
-
-export const findByReference = query({
-  args: {
-    tenantId: v.string(),
-    viewerId: v.id("users"),
-    reference: v.number(),
-  },
-  handler: async (ctx, { tenantId, viewerId, reference }) => {
-    const viewer = await requireUser(ctx, viewerId, tenantId)
-    const ticket = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_reference", (q) => q.eq("tenantId", tenantId).eq("reference", reference))
-      .first()
-    if (!ticket) {
-      return null
-    }
-    const normalizedRole = viewer.role ?? ""
-    if (normalizedRole === "MANAGER") {
-      await ensureManagerTicketAccess(ctx, viewer.user, ticket as Doc<"tickets">)
-    } else if (normalizedRole === "COLLABORATOR") {
-      if (String(ticket.requesterId) !== String(viewer.user._id)) {
-        return null
-      }
-    } else if (normalizedRole !== "ADMIN" && normalizedRole !== "AGENT") {
-      return null
-    }
-    return {
-      id: ticket._id,
-      reference: ticket.reference,
-      subject: ticket.subject,
-      status: ticket.status,
-    }
-  },
-})
-
-export const postChatMessage = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    body: v.string(),
-    attachments: v.optional(
-      v.array(
-        v.object({
-          storageId: v.id("_storage"),
-          name: v.string(),
-          size: v.optional(v.number()),
-          type: v.optional(v.string()),
-        })
-      )
-    ),
-  },
-  handler: async (ctx, { ticketId, actorId, body, attachments }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    if (!ticketDoc.chatEnabled) {
-      throw new ConvexError("Chat não habilitado para este chamado")
-    }
-    const participant = await requireTicketChatParticipant(ctx, actorId, ticketDoc)
-    const now = Date.now()
-    if (!isWithinReopenWindow(ticketDoc, now) && normalizeStatus(ticketDoc.status) === "RESOLVED") {
-      throw new ConvexError("O chat deste chamado está encerrado")
-    }
-
-    const trimmedBody = body.replace(/\r\n/g, "\n").trim()
-    const files = attachments ?? []
-
-    // Validar que há pelo menos texto ou anexo
-    if (trimmedBody.length === 0 && files.length === 0) {
-      throw new ConvexError("Digite uma mensagem ou anexe um arquivo")
-    }
-    if (trimmedBody.length > 4000) {
-      throw new ConvexError("Mensagem muito longa (máx. 4000 caracteres)")
-    }
-
-    // Validar anexos
-    if (files.length > 5) {
-      throw new ConvexError("Envie até 5 arquivos por mensagem")
-    }
-    const maxAttachmentSize = 5 * 1024 * 1024
-    for (const file of files) {
-      if (typeof file.size === "number" && file.size > maxAttachmentSize) {
-        throw new ConvexError("Cada arquivo pode ter até 5MB")
-      }
-    }
-
-    // Normalizar corpo apenas se houver texto
-    let normalizedBody = ""
-    if (trimmedBody.length > 0) {
-      normalizedBody = await normalizeTicketMentions(ctx, trimmedBody, { user: participant.user, role: participant.role ?? "" }, ticketDoc.tenantId)
-      const plainLength = plainTextLength(normalizedBody)
-      if (plainLength > 4000) {
-        throw new ConvexError("Mensagem muito longa (máx. 4000 caracteres)")
-      }
-    }
-
-    const authorSnapshot: CommentAuthorSnapshot = {
-      name: participant.user.name,
-      email: participant.user.email,
-      avatarUrl: participant.user.avatarUrl ?? undefined,
-      teams: participant.user.teams ?? undefined,
-    }
-
-    const messageId = await ctx.db.insert("ticketChatMessages", {
-      ticketId,
-      tenantId: ticketDoc.tenantId,
-      companyId: ticketDoc.companyId ?? undefined,
-      authorId: actorId,
-      authorSnapshot,
-      body: normalizedBody,
-      attachments: files,
-      notifiedAt: undefined,
-      createdAt: now,
-      updatedAt: now,
-      readBy: [{ userId: actorId, readAt: now }],
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "CHAT_MESSAGE_ADDED",
-      payload: {
-        messageId,
-        authorId: actorId,
-        authorName: participant.user.name,
-        actorRole: participant.role ?? null,
-      },
-      createdAt: now,
-    })
-
-    await ctx.db.patch(ticketId, { updatedAt: now })
-
-    // Se o autor for um agente (ADMIN, MANAGER, AGENT), incrementar unreadByMachine na sessao de chat ativa
-    // IMPORTANTE: Buscar sessao IMEDIATAMENTE antes do patch para evitar race conditions
-    // O Convex faz retry automatico em caso de OCC conflict
-    const actorRole = participant.role?.toUpperCase() ?? ""
-    if (["ADMIN", "MANAGER", "AGENT"].includes(actorRole)) {
-      const activeSession = await ctx.db
-        .query("liveChatSessions")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-        .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-        .first()
-
-      if (activeSession) {
-        // Refetch para garantir valor mais recente (OCC protection)
-        const freshSession = await ctx.db.get(activeSession._id)
-        if (freshSession) {
-          await ctx.db.patch(activeSession._id, {
-            unreadByMachine: (freshSession.unreadByMachine ?? 0) + 1,
-            lastActivityAt: now,
-            lastAgentMessageAt: now, // Novo: timestamp da ultima mensagem do agente
-          })
-        }
-      }
-    }
-
-    return { ok: true, messageId }
-  },
-})
-
-export const markChatRead = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    messageIds: v.array(v.id("ticketChatMessages")),
-  },
-  handler: async (ctx, { ticketId, actorId, messageIds }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    await requireTicketChatParticipant(ctx, actorId, ticketDoc)
-    const uniqueIds = Array.from(new Set(messageIds.map((id) => String(id))))
-    const now = Date.now()
-    for (const id of uniqueIds) {
-      const message = await ctx.db.get(id as Id<"ticketChatMessages">)
-      if (!message || String(message.ticketId) !== String(ticketId)) {
-        continue
-      }
-      const readBy = new Map<string, { userId: Id<"users">; readAt: number }>()
-      for (const entry of message.readBy ?? []) {
-        readBy.set(String(entry.userId), { userId: entry.userId, readAt: entry.readAt })
-      }
-      readBy.set(String(actorId), { userId: actorId, readAt: now })
-      await ctx.db.patch(id as Id<"ticketChatMessages">, {
-        readBy: Array.from(readBy.values()),
-        updatedAt: now,
-      })
-    }
-
-    // Zerar contador de nao lidas pelo agente na sessao ativa
-    const session = await ctx.db
-      .query("liveChatSessions")
-      .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-      .filter((q) => q.eq(q.field("status"), "ACTIVE"))
-      .first()
-
-    if (session) {
-      await ctx.db.patch(session._id, { unreadByAgent: 0 })
-    }
-
-    return { ok: true }
-  },
-})
-
-export const ensureTicketFormDefaults = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { tenantId, actorId }) => {
-    await requireUser(ctx, actorId, tenantId);
-    await ensureTicketFormDefaultsForTenant(ctx, tenantId);
-    return { ok: true };
-  },
-});
-
-export async function submitCsatHandler(
-  ctx: MutationCtx,
-  { ticketId, actorId, score, maxScore, comment }: { ticketId: Id<"tickets">; actorId: Id<"users">; score: number; maxScore?: number | null; comment?: string | null }
-) {
-  const ticket = await ctx.db.get(ticketId)
-  if (!ticket) {
-    throw new ConvexError("Ticket não encontrado")
-  }
-
-  const normalizedStatus = normalizeStatus(ticket.status)
-  if (normalizedStatus !== "RESOLVED") {
-    throw new ConvexError("Avaliações só são permitidas após o encerramento do chamado")
-  }
-
-  const viewer = await requireUser(ctx, actorId, ticket.tenantId)
-  const normalizedRole = (viewer.role ?? "").toUpperCase()
-  if (normalizedRole !== "COLLABORATOR") {
-    throw new ConvexError("Somente o solicitante pode avaliar o chamado")
-  }
-
-  const viewerEmail = viewer.user.email.trim().toLowerCase()
-  const snapshotEmail = (ticket.requesterSnapshot as { email?: string } | undefined)?.email?.trim().toLowerCase() ?? null
-  const isOwnerById = String(ticket.requesterId) === String(viewer.user._id)
-  const isOwnerByEmail = snapshotEmail ? snapshotEmail === viewerEmail : false
-  if (!isOwnerById && !isOwnerByEmail) {
-    throw new ConvexError("Avaliação permitida apenas ao solicitante deste chamado")
-  }
-
-  if (typeof ticket.csatScore === "number") {
-    throw new ConvexError("Este chamado já possui uma avaliação registrada")
-  }
-
-  if (!Number.isFinite(score)) {
-    throw new ConvexError("Pontuação inválida")
-  }
-  const resolvedMaxScore =
-    Number.isFinite(maxScore) && maxScore && maxScore > 0 ? Math.min(10, Math.round(maxScore)) : 5
-  const normalizedScore = Math.max(1, Math.min(resolvedMaxScore, Math.round(score)))
-  const normalizedComment =
-    typeof comment === "string"
-      ? comment
-          .replace(/\r\n/g, "\n")
-          .split("\n")
-          .map((line) => line.trim())
-          .join("\n")
-          .trim()
-      : ""
-  if (normalizedComment.length > 2000) {
-    throw new ConvexError("Comentário muito longo (máx. 2000 caracteres)")
-  }
-
-  const now = Date.now()
-
-  let csatAssigneeId: Id<"users"> | undefined
-  let csatAssigneeSnapshot:
-    | {
-        name: string
-        email?: string
-        avatarUrl?: string
-        teams?: string[]
-      }
-    | undefined
-
-  if (ticket.assigneeId) {
-    const assigneeDoc = (await ctx.db.get(ticket.assigneeId)) as Doc<"users"> | null
-    if (assigneeDoc) {
-      csatAssigneeId = assigneeDoc._id
-      csatAssigneeSnapshot = {
-        name: assigneeDoc.name,
-        email: assigneeDoc.email,
-        avatarUrl: assigneeDoc.avatarUrl ?? undefined,
-        teams: Array.isArray(assigneeDoc.teams) ? assigneeDoc.teams : undefined,
-      }
-    } else if (ticket.assigneeSnapshot && typeof ticket.assigneeSnapshot === "object") {
-      const snapshot = ticket.assigneeSnapshot as {
-        name?: string
-        email?: string
-        avatarUrl?: string
-        teams?: string[]
-      }
-      if (typeof snapshot.name === "string" && snapshot.name.trim().length > 0) {
-        csatAssigneeId = ticket.assigneeId
-        csatAssigneeSnapshot = {
-          name: snapshot.name,
-          email: snapshot.email ?? undefined,
-          avatarUrl: snapshot.avatarUrl ?? undefined,
-          teams: snapshot.teams ?? undefined,
-        }
-      }
-    }
-  } else if (ticket.assigneeSnapshot && typeof ticket.assigneeSnapshot === "object") {
-    const snapshot = ticket.assigneeSnapshot as {
-      name?: string
-      email?: string
-      avatarUrl?: string
-      teams?: string[]
-    }
-    if (typeof snapshot.name === "string" && snapshot.name.trim().length > 0) {
-      csatAssigneeSnapshot = {
-        name: snapshot.name,
-        email: snapshot.email ?? undefined,
-        avatarUrl: snapshot.avatarUrl ?? undefined,
-        teams: snapshot.teams ?? undefined,
-      }
-    }
-  }
-
-  await ctx.db.patch(ticketId, {
-    csatScore: normalizedScore,
-    csatMaxScore: resolvedMaxScore,
-    csatComment: normalizedComment.length > 0 ? normalizedComment : undefined,
-    csatRatedAt: now,
-    csatRatedBy: actorId,
-    csatAssigneeId,
-    csatAssigneeSnapshot,
-  })
-
-  await ctx.db.insert("ticketEvents", {
-    ticketId,
-    type: "CSAT_RATED",
-    payload: {
-      score: normalizedScore,
-      maxScore: resolvedMaxScore,
-      comment: normalizedComment.length > 0 ? normalizedComment : undefined,
-      ratedBy: actorId,
-      assigneeId: csatAssigneeId ?? null,
-      assigneeName: csatAssigneeSnapshot?.name ?? null,
-    },
-    createdAt: now,
-  })
-
-  return {
-    ok: true,
-    score: normalizedScore,
-    maxScore: resolvedMaxScore,
-    comment: normalizedComment.length > 0 ? normalizedComment : null,
-    ratedAt: now,
-  }
-}
-
-export const submitCsat = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    score: v.number(),
-    maxScore: v.optional(v.number()),
-    comment: v.optional(v.string()),
-  },
-  handler: submitCsatHandler,
-})
-
-export const changeRequester = mutation({
-  args: { ticketId: v.id("tickets"), requesterId: v.id("users"), actorId: v.id("users") },
-  handler: async (ctx, { ticketId, requesterId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    const viewerRole = (viewer.role ?? "AGENT").toUpperCase()
-    const actor = viewer.user
-
-    if (String(ticketDoc.requesterId) === String(requesterId)) {
-      return { status: "unchanged" }
-    }
-
-    const requester = (await ctx.db.get(requesterId)) as Doc<"users"> | null
-    if (!requester || requester.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Solicitante inválido")
-    }
-
-    if (viewerRole === "MANAGER") {
-      if (!actor.companyId) {
-        throw new ConvexError("Gestor não possui empresa vinculada")
-      }
-      if (requester.companyId !== actor.companyId) {
-        throw new ConvexError("Gestores só podem alterar para usuários da própria empresa")
-      }
-    }
-
-    const now = Date.now()
-    const requesterSnapshot = {
-      name: requester.name,
-      email: requester.email,
-      avatarUrl: requester.avatarUrl ?? undefined,
-      teams: requester.teams ?? undefined,
-    }
-
-    let companyId: Id<"companies"> | undefined
-    let companySnapshot: { name: string; slug?: string; isAvulso?: boolean } | undefined
-
-    if (requester.companyId) {
-      const company = await ctx.db.get(requester.companyId)
-      if (company) {
-        companyId = company._id as Id<"companies">
-        companySnapshot = {
-          name: company.name,
-          slug: company.slug ?? undefined,
-          isAvulso: company.isAvulso ?? undefined,
-        }
-      }
-    }
-
-    const patch: Record<string, unknown> = {
-      requesterId,
-      requesterSnapshot,
-      updatedAt: now,
-    }
-    if (companyId) {
-      patch["companyId"] = companyId
-      patch["companySnapshot"] = companySnapshot
-    } else {
-      patch["companyId"] = undefined
-      patch["companySnapshot"] = undefined
-    }
-
-    await ctx.db.patch(ticketId, patch)
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "REQUESTER_CHANGED",
-      payload: {
-        requesterId,
-        requesterName: requester.name,
-        requesterEmail: requester.email,
-        companyId: companyId ?? null,
-        companyName: companySnapshot?.name ?? null,
-        actorId,
-        actorName: actor.name,
-        actorAvatar: actor.avatarUrl,
-      },
-      createdAt: now,
-    })
-
-    return { status: "updated" }
-  },
-})
-
-export const purgeTicketsForUsers = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    userIds: v.array(v.id("users")),
-  },
-  handler: async (ctx, { tenantId, actorId, userIds }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-    if (userIds.length === 0) {
-      return { deleted: 0 }
-    }
-    const uniqueIds = Array.from(new Set(userIds.map((id) => id)))
-    let deleted = 0
-    const MAX_BATCH = 100 // Limita para evitar OOM em tenants grandes
-    for (const userId of uniqueIds) {
-      // Processa em batches para evitar carregar todos na memoria
-      let hasMore = true
-      while (hasMore) {
-        const requesterTickets = await ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_requester", (q) => q.eq("tenantId", tenantId).eq("requesterId", userId))
-          .take(MAX_BATCH)
-        hasMore = requesterTickets.length === MAX_BATCH
-        for (const ticket of requesterTickets) {
-          await ctx.db.delete(ticket._id)
-          deleted += 1
-        }
-      }
-      hasMore = true
-      while (hasMore) {
-        const assigneeTickets = await ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", tenantId).eq("assigneeId", userId))
-          .take(MAX_BATCH)
-        hasMore = assigneeTickets.length === MAX_BATCH
-        for (const ticket of assigneeTickets) {
-          await ctx.db.delete(ticket._id)
-          deleted += 1
-        }
-      }
-    }
-    return { deleted }
-  },
-})
-
-
-export const updateVisitSchedule = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    visitDate: v.number(),
-  },
-  handler: async (ctx, { ticketId, actorId, visitDate }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    if (viewer.role === "MANAGER") {
-      throw new ConvexError("Gestores não podem alterar a data da visita")
-    }
-    if (!Number.isFinite(visitDate)) {
-      throw new ConvexError("Data da visita inválida")
-    }
-    if (!ticketDoc.queueId) {
-      throw new ConvexError("Este ticket não possui fila configurada")
-    }
-    const queue = (await ctx.db.get(ticketDoc.queueId)) as Doc<"queues"> | null
-    if (!queue) {
-      throw new ConvexError("Fila não encontrada para este ticket")
-    }
-    const queueLabel = (normalizeQueueName(queue) ?? queue.name ?? "").toLowerCase()
-    const isVisitQueue = VISIT_QUEUE_KEYWORDS.some((keyword) => queueLabel.includes(keyword))
-    if (!isVisitQueue) {
-      throw new ConvexError("Somente tickets da fila de visitas possuem data de visita")
-    }
-    const now = Date.now()
-    const previousVisitDate = typeof ticketDoc.dueAt === "number" ? ticketDoc.dueAt : null
-    const actor = viewer.user
-    await ctx.db.patch(ticketId, {
-      dueAt: visitDate,
-      visitStatus: "scheduled",
-      visitPerformedAt: undefined,
-      updatedAt: now,
-    })
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "VISIT_SCHEDULE_CHANGED",
-      payload: {
-        visitDate,
-        previousVisitDate,
-        actorId,
-        actorName: actor.name,
-        actorAvatar: actor.avatarUrl ?? undefined,
-      },
-      createdAt: now,
-    })
-    return { status: "updated" }
-  },
-})
-
-export const updateVisitStatus = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    status: v.string(),
-    performedAt: v.optional(v.number()),
-  },
-  handler: async (ctx, { ticketId, actorId, status, performedAt }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    if (viewer.role === "MANAGER") {
-      throw new ConvexError("Gestores não podem alterar o status da visita")
-    }
-    const normalizedStatus = (status ?? "").toLowerCase()
-    if (!VISIT_STATUSES.has(normalizedStatus)) {
-      throw new ConvexError("Status da visita inválido")
-    }
-    if (!ticketDoc.queueId) {
-      throw new ConvexError("Este ticket não possui fila configurada")
-    }
-    const queue = (await ctx.db.get(ticketDoc.queueId)) as Doc<"queues"> | null
-    if (!queue) {
-      throw new ConvexError("Fila não encontrada para este ticket")
-    }
-    const queueLabel = (normalizeQueueName(queue) ?? queue.name ?? "").toLowerCase()
-    const isVisitQueue = VISIT_QUEUE_KEYWORDS.some((keyword) => queueLabel.includes(keyword))
-    if (!isVisitQueue) {
-      throw new ConvexError("Somente tickets da fila de visitas possuem status de visita")
-    }
-    const now = Date.now()
-    const completed = VISIT_COMPLETED_STATUSES.has(normalizedStatus)
-    const resolvedPerformedAt =
-      completed && typeof performedAt === "number" && Number.isFinite(performedAt) ? performedAt : completed ? now : undefined
-
-    await ctx.db.patch(ticketId, {
-      visitStatus: normalizedStatus,
-      visitPerformedAt: completed ? resolvedPerformedAt : undefined,
-      // Mantemos dueAt para não perder o agendamento original.
-      dueAt: ticketDoc.dueAt,
-      updatedAt: now,
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "VISIT_STATUS_CHANGED",
-      payload: {
-        status: normalizedStatus,
-        performedAt: resolvedPerformedAt,
-        actorId,
-        actorName: viewer.user.name,
-        actorAvatar: viewer.user.avatarUrl ?? undefined,
-      },
-      createdAt: now,
-    })
-
-    return { status: normalizedStatus }
-  },
-})
-
-export const changeQueue = mutation({
-  args: { ticketId: v.id("tickets"), queueId: v.id("queues"), actorId: v.id("users") },
-  handler: async (ctx, { ticketId, queueId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    if (viewer.role === "MANAGER") {
-      throw new ConvexError("Gestores não podem alterar a fila do chamado")
-    }
-    const queue = (await ctx.db.get(queueId)) as Doc<"queues"> | null
-    if (!queue || queue.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Fila inválida")
-    }
-    const now = Date.now()
-    const queueName = normalizeQueueName(queue)
-    const normalizedQueueLabel = (queueName ?? queue.name ?? "").toLowerCase()
-    const isVisitQueueTarget = VISIT_QUEUE_KEYWORDS.some((keyword) => normalizedQueueLabel.includes(keyword))
-    const patch: Partial<Doc<"tickets">> = { queueId, updatedAt: now }
-    if (!isVisitQueueTarget) {
-      patch.dueAt = ticketDoc.slaSolutionDueAt ?? undefined
-    }
-    await ctx.db.patch(ticketId, patch)
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "QUEUE_CHANGED",
-      payload: { queueId, queueName, actorId },
-      createdAt: now,
-    })
-
-    await runTicketAutomationsForEvent(ctx, {
-      tenantId: ticketDoc.tenantId,
-      ticketId,
-      eventType: "QUEUE_CHANGED",
-    })
-  },
-});
-
-export const updateCategories = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    categoryId: v.union(v.id("ticketCategories"), v.null()),
-    subcategoryId: v.union(v.id("ticketSubcategories"), v.null()),
-    actorId: v.id("users"),
-  },
-  handler: async (ctx, { ticketId, categoryId, subcategoryId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    if (viewer.role === "MANAGER") {
-      throw new ConvexError("Gestores não podem alterar a categorização do chamado")
-    }
-
-    if (categoryId === null) {
-      if (subcategoryId !== null) {
-        throw new ConvexError("Subcategoria inválida")
-      }
-      if (!ticketDoc.categoryId && !ticketDoc.subcategoryId) {
-        return { status: "unchanged" }
-      }
-      const now = Date.now()
-      await ctx.db.patch(ticketId, {
-        categoryId: undefined,
-        subcategoryId: undefined,
-        updatedAt: now,
-      })
-      const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
-      await ctx.db.insert("ticketEvents", {
-        ticketId,
-        type: "CATEGORY_CHANGED",
-        payload: {
-          categoryId: null,
-          categoryName: null,
-          subcategoryId: null,
-          subcategoryName: null,
-          actorId,
-          actorName: actor?.name,
-          actorAvatar: actor?.avatarUrl,
-        },
-        createdAt: now,
-      })
-      return { status: "cleared" }
-    }
-
-    const category = await ctx.db.get(categoryId)
-    if (!category || category.tenantId !== ticketDoc.tenantId) {
-      throw new ConvexError("Categoria inválida")
-    }
-
-    let subcategoryName: string | null = null
-    if (subcategoryId !== null) {
-      const subcategory = await ctx.db.get(subcategoryId)
-      if (!subcategory || subcategory.categoryId !== categoryId || subcategory.tenantId !== ticketDoc.tenantId) {
-        throw new ConvexError("Subcategoria inválida")
-      }
-      subcategoryName = subcategory.name
-    }
-
-    if (ticketDoc.categoryId === categoryId && (ticketDoc.subcategoryId ?? null) === subcategoryId) {
-      return { status: "unchanged" }
-    }
-
-    const now = Date.now()
-    await ctx.db.patch(ticketId, {
-      categoryId,
-      subcategoryId: subcategoryId ?? undefined,
-      updatedAt: now,
-    })
-
-    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "CATEGORY_CHANGED",
-      payload: {
-        categoryId,
-        categoryName: category.name,
-        subcategoryId,
-        subcategoryName,
-        actorId,
-        actorName: actor?.name,
-        actorAvatar: actor?.avatarUrl,
-      },
-      createdAt: now,
-    })
-
-    return { status: "updated" }
-  },
-})
-
-export const workSummary = query({
-  args: { ticketId: v.id("tickets"), viewerId: v.id("users") },
-  handler: async (ctx, { ticketId, viewerId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) return null
-    await requireStaff(ctx, viewerId, ticket.tenantId)
-
-    const activeSession = ticket.activeSessionId ? await ctx.db.get(ticket.activeSessionId) : null
-    const serverNow = Date.now()
-    const perAgentTotals = await computeAgentWorkTotals(ctx, ticketId, serverNow)
-    return {
-      ticketId,
-      totalWorkedMs: ticket.totalWorkedMs ?? 0,
-      internalWorkedMs: ticket.internalWorkedMs ?? 0,
-      externalWorkedMs: ticket.externalWorkedMs ?? 0,
-      serverNow,
-      activeSession: activeSession
-        ? {
-            id: activeSession._id,
-            agentId: activeSession.agentId,
-            startedAt: activeSession.startedAt,
-            workType: activeSession.workType ?? "INTERNAL",
-          }
-        : null,
-      perAgentTotals: perAgentTotals.map((item) => ({
-        agentId: item.agentId,
-        agentName: item.agentName,
-        agentEmail: item.agentEmail,
-        avatarUrl: item.avatarUrl,
-        totalWorkedMs: item.totalWorkedMs,
-        internalWorkedMs: item.internalWorkedMs,
-        externalWorkedMs: item.externalWorkedMs,
-      })),
-    }
-  },
-})
-
-export const updatePriority = mutation({
-  args: { ticketId: v.id("tickets"), priority: v.string(), actorId: v.id("users") },
-  handler: async (ctx, { ticketId, priority, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    await requireStaff(ctx, actorId, ticket.tenantId)
-    const now = Date.now();
-    await ctx.db.patch(ticketId, { priority, updatedAt: now });
-    const pt: Record<string, string> = { LOW: "Baixa", MEDIUM: "Média", HIGH: "Alta", URGENT: "Urgente" };
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "PRIORITY_CHANGED",
-      payload: { to: priority, toLabel: pt[priority] ?? priority, actorId },
-      createdAt: now,
-    });
-
-    await runTicketAutomationsForEvent(ctx, {
-      tenantId: ticket.tenantId,
-      ticketId,
-      eventType: "PRIORITY_CHANGED",
-    })
-  },
-});
-
-export const startWork = mutation({
-  args: { ticketId: v.id("tickets"), actorId: v.id("users"), workType: v.optional(v.string()) },
-  handler: async (ctx, { ticketId, actorId, workType }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    const currentAssigneeId = ticketDoc.assigneeId ?? null
-    const now = Date.now()
-
-    if (!currentAssigneeId) {
-      throw new ConvexError("Defina um responsável antes de iniciar o atendimento")
-    }
-
-    if (ticketDoc.activeSessionId) {
-      const session = await ctx.db.get(ticketDoc.activeSessionId)
-      return {
-        status: "already_started",
-        sessionId: ticketDoc.activeSessionId,
-        startedAt: session?.startedAt ?? now,
-        serverNow: now,
-      }
-    }
-
-    const sessionId = await ctx.db.insert("ticketWorkSessions", {
-      ticketId,
-      agentId: currentAssigneeId,
-      workType: (workType ?? "INTERNAL").toUpperCase(),
-      startedAt: now,
-    })
-
-    const slaStartPatch = buildSlaStatusPatch(ticketDoc, "AWAITING_ATTENDANCE", now);
-    await ctx.db.patch(ticketId, {
-      working: true,
-      activeSessionId: sessionId,
-      status: "AWAITING_ATTENDANCE",
-      updatedAt: now,
-      ...slaStartPatch,
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "WORK_STARTED",
-      payload: {
-        actorId,
-        actorName: viewer.user.name,
-        actorAvatar: viewer.user.avatarUrl,
-        sessionId,
-        workType: (workType ?? "INTERNAL").toUpperCase(),
-      },
-      createdAt: now,
-    })
-
-    return { status: "started", sessionId, startedAt: now, serverNow: now }
-  },
-})
-
-export const pauseWork = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    reason: v.string(),
-    note: v.optional(v.string()),
-  },
-  handler: async (ctx, { ticketId, actorId, reason, note }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    const isAdmin = viewer.role === "ADMIN"
-    if (ticketDoc.assigneeId && ticketDoc.assigneeId !== actorId && !isAdmin) {
-      throw new ConvexError("Somente o responsável atual pode pausar este chamado")
-    }
-
-    if (!ticketDoc.activeSessionId) {
-      const normalizedStatus = normalizeStatus(ticketDoc.status)
-      if (normalizedStatus === "AWAITING_ATTENDANCE") {
-        const now = Date.now()
-        const slaPausePatch = buildSlaStatusPatch(ticketDoc, "PAUSED", now)
-        await ctx.db.patch(ticketId, {
-          status: "PAUSED",
-          working: false,
-          updatedAt: now,
-          ...slaPausePatch,
-        })
-        await ctx.db.insert("ticketEvents", {
-          ticketId,
-          type: "STATUS_CHANGED",
-          payload: {
-            to: "PAUSED",
-            toLabel: STATUS_LABELS.PAUSED,
-            actorId,
-          },
-          createdAt: now,
-        })
-        return { status: "paused", durationMs: 0, pauseReason: reason, pauseNote: note ?? "", serverNow: now }
-      }
-      return { status: "already_paused" }
-    }
-
-    if (!PAUSE_REASON_LABELS[reason]) {
-      throw new ConvexError("Motivo de pausa inválido")
-    }
-
-    const session = await ctx.db.get(ticketDoc.activeSessionId)
-    if (!session) {
-      await ctx.db.patch(ticketId, { activeSessionId: undefined, working: false })
-      return { status: "session_missing" }
-    }
-
-    const now = Date.now()
-    const durationMs = now - session.startedAt
-
-    await ctx.db.patch(ticketDoc.activeSessionId, {
-      stoppedAt: now,
-      durationMs,
-      pauseReason: reason,
-      pauseNote: note ?? "",
-    })
-
-  const sessionType = (session.workType ?? "INTERNAL").toUpperCase()
-    const deltaInternal = sessionType === "INTERNAL" ? durationMs : 0
-    const deltaExternal = sessionType === "EXTERNAL" ? durationMs : 0
-
-    const slaPausePatch = buildSlaStatusPatch(ticketDoc, "PAUSED", now)
-    await ctx.db.patch(ticketId, {
-      working: false,
-      activeSessionId: undefined,
-      status: "PAUSED",
-      totalWorkedMs: (ticket.totalWorkedMs ?? 0) + durationMs,
-      internalWorkedMs: (ticket.internalWorkedMs ?? 0) + deltaInternal,
-      externalWorkedMs: (ticket.externalWorkedMs ?? 0) + deltaExternal,
-      updatedAt: now,
-      ...slaPausePatch,
-    })
-
-    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "WORK_PAUSED",
-      payload: {
-        actorId,
-        actorName: actor?.name,
-        actorAvatar: actor?.avatarUrl,
-        sessionId: session._id,
-        sessionDurationMs: durationMs,
-        workType: sessionType,
-        pauseReason: reason,
-        pauseReasonLabel: PAUSE_REASON_LABELS[reason],
-        pauseNote: note ?? "",
-      },
-      createdAt: now,
-    })
-
-    return {
-      status: "paused",
-      durationMs,
-      pauseReason: reason,
-      pauseNote: note ?? "",
-      serverNow: now,
-    }
-  },
-})
-
-export const pauseInternalSessionsForLunch = mutation({
-  args: {},
-  handler: async (ctx) => {
-    const now = Date.now()
-    const { hour } = getHourMinuteInTimezone(now, LUNCH_BREAK_TIMEZONE)
-    if (hour !== LUNCH_BREAK_HOUR) {
-      return { skipped: true, reason: "outside_lunch_window" as const }
-    }
-
-    // Limita a 200 sessoes por execucao para evitar OOM
-    // Se houver mais, o proximo cron pegara o restante
-    const activeSessions = await ctx.db
-      .query("ticketWorkSessions")
-      .filter((q) => q.eq(q.field("stoppedAt"), undefined))
-      .take(200)
-
-    let paused = 0
-    for (const sessionDoc of activeSessions) {
-      const session = sessionDoc as Doc<"ticketWorkSessions">
-      const workType = (session.workType ?? "INTERNAL").toUpperCase()
-      if (workType !== "INTERNAL") continue
-
-      const ticket = (await ctx.db.get(session.ticketId)) as Doc<"tickets"> | null
-      if (!ticket || ticket.activeSessionId !== session._id) {
-        continue
-      }
-
-      await pauseSessionForLunch(ctx, ticket, session)
-      paused += 1
-    }
-
-    return { skipped: false, paused }
-  },
-})
-
-export const adjustWorkSummary = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    internalWorkedMs: v.number(),
-    externalWorkedMs: v.number(),
-    reason: v.string(),
-  },
-  handler: async (ctx, { ticketId, actorId, internalWorkedMs, externalWorkedMs, reason }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    const normalizedRole = (viewer.role ?? "").toUpperCase()
-    if (normalizedRole !== "ADMIN" && normalizedRole !== "AGENT") {
-      throw new ConvexError("Somente administradores e agentes podem ajustar as horas de um chamado.")
-    }
-    if (ticketDoc.activeSessionId) {
-      throw new ConvexError("Pause o atendimento antes de ajustar as horas do chamado.")
-    }
-
-    const trimmedReason = reason.trim()
-    if (trimmedReason.length < 5) {
-      throw new ConvexError("Informe um motivo com pelo menos 5 caracteres.")
-    }
-    if (trimmedReason.length > 1000) {
-      throw new ConvexError("Motivo muito longo (máx. 1000 caracteres).")
-    }
-
-    const previousInternal = Math.max(0, ticketDoc.internalWorkedMs ?? 0)
-    const previousExternal = Math.max(0, ticketDoc.externalWorkedMs ?? 0)
-    const previousTotal = Math.max(0, ticketDoc.totalWorkedMs ?? previousInternal + previousExternal)
-
-    const nextInternal = Math.max(0, Math.round(internalWorkedMs))
-    const nextExternal = Math.max(0, Math.round(externalWorkedMs))
-    const nextTotal = nextInternal + nextExternal
-
-    const deltaInternal = nextInternal - previousInternal
-    const deltaExternal = nextExternal - previousExternal
-    const deltaTotal = nextTotal - previousTotal
-
-    const now = Date.now()
-    await ctx.db.patch(ticketId, {
-      internalWorkedMs: nextInternal,
-      externalWorkedMs: nextExternal,
-      totalWorkedMs: nextTotal,
-      updatedAt: now,
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "WORK_ADJUSTED",
-      payload: {
-        actorId,
-        actorName: viewer.user.name,
-        actorAvatar: viewer.user.avatarUrl,
-        previousInternalMs: previousInternal,
-        previousExternalMs: previousExternal,
-        previousTotalMs: previousTotal,
-        nextInternalMs: nextInternal,
-        nextExternalMs: nextExternal,
-        nextTotalMs: nextTotal,
-        deltaInternalMs: deltaInternal,
-        deltaExternalMs: deltaExternal,
-        deltaTotalMs: deltaTotal,
-      },
-      createdAt: now,
-    })
-
-    const bodyHtml = [
-      "<p><strong>Ajuste manual de horas</strong></p>",
-      "<ul>",
-      `<li>Horas internas: ${escapeHtml(formatWorkDuration(previousInternal))} &rarr; ${escapeHtml(formatWorkDuration(nextInternal))} (${escapeHtml(formatWorkDelta(deltaInternal))})</li>`,
-      `<li>Horas externas: ${escapeHtml(formatWorkDuration(previousExternal))} &rarr; ${escapeHtml(formatWorkDuration(nextExternal))} (${escapeHtml(formatWorkDelta(deltaExternal))})</li>`,
-      `<li>Total: ${escapeHtml(formatWorkDuration(previousTotal))} &rarr; ${escapeHtml(formatWorkDuration(nextTotal))} (${escapeHtml(formatWorkDelta(deltaTotal))})</li>`,
-      "</ul>",
-      `<p><strong>Motivo:</strong> ${escapeHtml(trimmedReason)}</p>`,
-    ].join("")
-
-    const authorSnapshot: CommentAuthorSnapshot = {
-      name: viewer.user.name,
-      email: viewer.user.email,
-      avatarUrl: viewer.user.avatarUrl ?? undefined,
-      teams: viewer.user.teams ?? undefined,
-    }
-
-    await ctx.db.insert("ticketComments", {
-      ticketId,
-      authorId: actorId,
-      visibility: "INTERNAL",
-      body: bodyHtml,
-      authorSnapshot,
-      attachments: [],
-      createdAt: now,
-      updatedAt: now,
-    })
-
-    const perAgentTotals = await computeAgentWorkTotals(ctx, ticketId, now)
-
-    return {
-      ticketId,
-      totalWorkedMs: nextTotal,
-      internalWorkedMs: nextInternal,
-      externalWorkedMs: nextExternal,
-      serverNow: now,
-      perAgentTotals: perAgentTotals.map((item) => ({
-        agentId: item.agentId,
-        agentName: item.agentName,
-        agentEmail: item.agentEmail,
-        avatarUrl: item.avatarUrl,
-        totalWorkedMs: item.totalWorkedMs,
-        internalWorkedMs: item.internalWorkedMs,
-        externalWorkedMs: item.externalWorkedMs,
-      })),
-    }
-  },
-})
-
-export const updateSubject = mutation({
-  args: { ticketId: v.id("tickets"), subject: v.string(), actorId: v.id("users") },
-  handler: async (ctx, { ticketId, subject, actorId }) => {
-    const now = Date.now();
-    const t = await ctx.db.get(ticketId);
-    if (!t) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    await requireStaff(ctx, actorId, t.tenantId)
-    const trimmed = subject.trim();
-    if (trimmed.length < 3) {
-      throw new ConvexError("Informe um assunto com pelo menos 3 caracteres");
-    }
-    await ctx.db.patch(ticketId, { subject: trimmed, updatedAt: now });
-    const actor = await ctx.db.get(actorId);
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "SUBJECT_CHANGED",
-      payload: { from: t.subject, to: trimmed, actorId, actorName: (actor as Doc<"users"> | null)?.name, actorAvatar: (actor as Doc<"users"> | null)?.avatarUrl },
-      createdAt: now,
-    });
-  },
-});
-
-export const updateSummary = mutation({
-  args: { ticketId: v.id("tickets"), summary: v.optional(v.string()), actorId: v.id("users") },
-  handler: async (ctx, { ticketId, summary, actorId }) => {
-    const now = Date.now();
-    const t = await ctx.db.get(ticketId);
-    if (!t) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    await requireStaff(ctx, actorId, t.tenantId)
-    if (summary && summary.trim().length > MAX_SUMMARY_CHARS) {
-      throw new ConvexError(`Resumo muito longo (máx. ${MAX_SUMMARY_CHARS} caracteres)`)
-    }
-    await ctx.db.patch(ticketId, { summary, updatedAt: now });
-    const actor = await ctx.db.get(actorId);
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "SUMMARY_CHANGED",
-      payload: { actorId, actorName: (actor as Doc<"users"> | null)?.name, actorAvatar: (actor as Doc<"users"> | null)?.avatarUrl },
-      createdAt: now,
-    });
-  },
-});
-
-export const updateCustomFields = mutation({
-  args: {
-    ticketId: v.id("tickets"),
-    actorId: v.id("users"),
-    fields: v.array(
-      v.object({
-        fieldId: v.id("ticketFields"),
-        value: v.any(),
-      })
-    ),
-  },
-  handler: async (ctx, { ticketId, actorId, fields }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    const ticketDoc = ticket as Doc<"tickets">
-    const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
-    const normalizedRole = (viewer.role ?? "").toUpperCase()
-    if (normalizedRole !== "ADMIN" && normalizedRole !== "AGENT") {
-      throw new ConvexError("Somente administradores e agentes podem editar campos personalizados.")
-    }
-
-    const previousEntries = (ticketDoc.customFields as NormalizedCustomField[] | undefined) ?? []
-    const previousRecord = mapCustomFieldsToRecord(previousEntries)
-
-    const sanitizedInputs: CustomFieldInput[] = fields
-      .filter((entry) => entry.value !== undefined)
-      .map((entry) => ({
-        fieldId: entry.fieldId,
-        value: entry.value,
-      }))
-
-    const normalized = await normalizeCustomFieldValues(
-      ctx,
-      ticketDoc.tenantId,
-      sanitizedInputs,
-      ticketDoc.formTemplate ?? null
-    )
-
-    const nextRecord = mapCustomFieldsToRecord(normalized)
-    const metaByFieldKey = new Map<
-      string,
-      { fieldId?: Id<"ticketFields">; label: string; type: string }
-    >()
-    for (const entry of previousEntries) {
-      metaByFieldKey.set(entry.fieldKey, {
-        fieldId: entry.fieldId,
-        label: entry.label,
-        type: entry.type,
-      })
-    }
-    for (const entry of normalized) {
-      metaByFieldKey.set(entry.fieldKey, {
-        fieldId: entry.fieldId,
-        label: entry.label,
-        type: entry.type,
-      })
-    }
-
-    const keyOrder = [...Object.keys(previousRecord), ...Object.keys(nextRecord)]
-    const changedKeys = Array.from(new Set(keyOrder)).filter((key) => {
-      const previousEntry = getCustomFieldRecordEntry(previousRecord, key)
-      const nextEntry = getCustomFieldRecordEntry(nextRecord, key)
-      return !areCustomFieldEntriesEqual(previousEntry, nextEntry)
-    })
-
-    if (changedKeys.length === 0) {
-      return {
-        customFields: previousRecord,
-        updatedAt: ticketDoc.updatedAt ?? Date.now(),
-      }
-    }
-
-    const now = Date.now()
-
-    await ctx.db.patch(ticketId, {
-      customFields: normalized.length > 0 ? normalized : undefined,
-      updatedAt: now,
-    })
-
-    await ctx.db.insert("ticketEvents", {
-      ticketId,
-      type: "CUSTOM_FIELDS_UPDATED",
-      payload: {
-        actorId,
-        actorName: viewer.user.name,
-        actorAvatar: viewer.user.avatarUrl ?? undefined,
-        fields: changedKeys.map((fieldKey) => {
-          const meta = metaByFieldKey.get(fieldKey)
-          const previous = getCustomFieldRecordEntry(previousRecord, fieldKey)
-          const next = getCustomFieldRecordEntry(nextRecord, fieldKey)
-          return {
-            fieldId: meta?.fieldId,
-            fieldKey,
-            label: meta?.label ?? fieldKey,
-            type: meta?.type ?? "text",
-            previousValue: previous?.value ?? null,
-            nextValue: next?.value ?? null,
-            previousDisplayValue: previous?.displayValue ?? null,
-            nextDisplayValue: next?.displayValue ?? null,
-            changeType: !previous ? "added" : !next ? "removed" : "updated",
-          }
-        }),
-      },
-      createdAt: now,
-    })
-
-    return {
-      customFields: nextRecord,
-      updatedAt: now,
-    }
-  },
-})
-
-export const playNext = mutation({
-  args: {
-    tenantId: v.string(),
-    queueId: v.optional(v.id("queues")),
-    agentId: v.id("users"),
-  },
-  handler: async (ctx, { tenantId, queueId, agentId }) => {
-    const { user: agent } = await requireStaff(ctx, agentId, tenantId)
-    // Find eligible tickets: not resolved/closed and not assigned
-    // Limita busca a 500 tickets mais antigos (createdAt asc) para evitar OOM
-    // Isso garante que pegamos os tickets mais antigos primeiro
-    let candidates: Doc<"tickets">[] = []
-    if (queueId) {
-      candidates = await ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_queue", (q) => q.eq("tenantId", tenantId).eq("queueId", queueId))
-        .take(500)
-    } else {
-      candidates = await ctx.db
-        .query("tickets")
-        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-        .take(500)
-    }
-
-    candidates = candidates.filter(
-      (t) => t.status !== "RESOLVED" && !t.assigneeId
-    );
-
-    if (candidates.length === 0) return null;
-
-    // prioritize by priority then createdAt
-    const rank: Record<string, number> = { URGENT: 0, HIGH: 1, MEDIUM: 2, LOW: 3 }
-    candidates.sort((a, b) => {
-      const pa = rank[a.priority] ?? 999
-      const pb = rank[b.priority] ?? 999
-      if (pa !== pb) return pa - pb
-      return a.createdAt - b.createdAt
-    })
-
-    const chosen = candidates[0];
-    const now = Date.now();
-    const currentStatus = normalizeStatus(chosen.status);
-    const nextStatus: TicketStatusNormalized = currentStatus;
-    const assigneeSnapshot = {
-      name: agent.name,
-      email: agent.email,
-      avatarUrl: agent.avatarUrl ?? undefined,
-      teams: agent.teams ?? undefined,
-    }
-    await ctx.db.patch(chosen._id, {
-      assigneeId: agentId,
-      assigneeSnapshot,
-      status: nextStatus,
-      working: false,
-      activeSessionId: undefined,
-      updatedAt: now,
-    });
-    await ctx.db.insert("ticketEvents", {
-      ticketId: chosen._id,
-      type: "ASSIGNEE_CHANGED",
-      payload: { assigneeId: agentId, assigneeName: agent.name },
-      createdAt: now,
-    });
-
-    // hydrate minimal public ticket like in list
-    const requester = (await ctx.db.get(chosen.requesterId)) as Doc<"users"> | null
-    const assignee = chosen.assigneeId ? ((await ctx.db.get(chosen.assigneeId)) as Doc<"users"> | null) : null
-    const queue = chosen.queueId ? ((await ctx.db.get(chosen.queueId)) as Doc<"queues"> | null) : null
-    const queueName = normalizeQueueName(queue)
-    return {
-      id: chosen._id,
-      reference: chosen.reference,
-      tenantId: chosen.tenantId,
-      subject: chosen.subject,
-      summary: chosen.summary,
-      status: nextStatus,
-      priority: chosen.priority,
-      channel: chosen.channel,
-      queue: queueName,
-      requester: requester
-        ? buildRequesterSummary(requester, chosen.requesterId, { ticketId: chosen._id })
-        : buildRequesterFromSnapshot(
-            chosen.requesterId,
-            chosen.requesterSnapshot ?? undefined,
-            { ticketId: chosen._id }
-          ),
-      assignee: chosen.assigneeId
-        ? assignee
-          ? {
-              id: assignee._id,
-              name: assignee.name,
-              email: assignee.email,
-              avatarUrl: assignee.avatarUrl,
-              teams: normalizeTeams(assignee.teams),
-            }
-          : buildAssigneeFromSnapshot(chosen.assigneeId, chosen.assigneeSnapshot ?? undefined)
-        : null,
-      slaPolicy: null,
-      dueAt: chosen.dueAt ?? null,
-      firstResponseAt: chosen.firstResponseAt ?? null,
-      resolvedAt: chosen.resolvedAt ?? null,
-      updatedAt: chosen.updatedAt,
-      createdAt: chosen.createdAt,
-      tags: chosen.tags ?? [],
-      lastTimelineEntry: null,
-      metrics: null,
-    }
-  },
-});
-
-export const remove = mutation({
-  args: { ticketId: v.id("tickets"), actorId: v.id("users") },
-  handler: async (ctx, { ticketId, actorId }) => {
-    const ticket = await ctx.db.get(ticketId)
-    if (!ticket) {
-      throw new ConvexError("Ticket não encontrado")
-    }
-    await requireAdmin(ctx, actorId, ticket.tenantId)
-    // delete comments (and attachments) em batches para evitar OOM
-    const BATCH_SIZE = 100
-    let hasMoreComments = true
-    while (hasMoreComments) {
-      const comments = await ctx.db
-        .query("ticketComments")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-        .take(BATCH_SIZE);
-      hasMoreComments = comments.length === BATCH_SIZE
-      for (const c of comments) {
-        for (const att of c.attachments ?? []) {
-          try { await ctx.storage.delete(att.storageId); } catch {}
-        }
-        await ctx.db.delete(c._id);
-      }
-    }
-    // delete events em batches
-    let hasMoreEvents = true
-    while (hasMoreEvents) {
-      const events = await ctx.db
-        .query("ticketEvents")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-        .take(BATCH_SIZE);
-      hasMoreEvents = events.length === BATCH_SIZE
-      for (const ev of events) await ctx.db.delete(ev._id);
-    }
-    // delete ticket
-    await ctx.db.delete(ticketId);
-    // (optional) event is moot after deletion
-    return true;
-  },
-});
-
-export const reassignTicketsByEmail = mutation({
-  args: {
-    tenantId: v.string(),
-    actorId: v.id("users"),
-    fromEmail: v.string(),
-    toUserId: v.id("users"),
-    dryRun: v.optional(v.boolean()),
-    limit: v.optional(v.number()),
-    updateSnapshot: v.optional(v.boolean()),
-  },
-  handler: async (ctx, { tenantId, actorId, fromEmail, toUserId, dryRun, limit, updateSnapshot }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-
-    const normalizedFrom = fromEmail.trim().toLowerCase()
-    if (!normalizedFrom || !normalizedFrom.includes("@")) {
-      throw new ConvexError("E-mail de origem inválido")
-    }
-
-    const toUser = await ctx.db.get(toUserId)
-    if (!toUser || toUser.tenantId !== tenantId) {
-      throw new ConvexError("Usuário de destino inválido para o tenant")
-    }
-
-    // Coletar tickets por requesterId (quando possível via usuário antigo)
-    const fromUser = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", normalizedFrom))
-      .first()
-
-    // Limita a 1000 tickets por requesterId para evitar OOM
-    const byRequesterId: Doc<"tickets">[] = fromUser
-      ? await ctx.db
-          .query("tickets")
-          .withIndex("by_tenant_requester", (q) => q.eq("tenantId", tenantId).eq("requesterId", fromUser._id))
-          .take(1000)
-      : []
-
-    // Buscar tickets por snapshot de email (limitado a 2000 para evitar OOM)
-    // Se houver mais, o usuario pode rodar novamente
-    const allTenant = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(2000)
-
-    const bySnapshotEmail = allTenant.filter((t) => {
-      const rs = t.requesterSnapshot as { email?: string } | undefined
-      const email = typeof rs?.email === "string" ? rs.email.trim().toLowerCase() : null
-      if (!email || email !== normalizedFrom) return false
-      // Evita duplicar os já coletados por requesterId
-      if (fromUser && t.requesterId === fromUser._id) return false
-      return true
-    })
-
-    const candidatesMap = new Map<string, Doc<"tickets">>()
-    for (const t of byRequesterId) candidatesMap.set(String(t._id), t)
-    for (const t of bySnapshotEmail) candidatesMap.set(String(t._id), t)
-    const candidates = Array.from(candidatesMap.values())
-
-    const maxToProcess = Math.max(0, Math.min(limit && limit > 0 ? limit : candidates.length, candidates.length))
-    const toProcess = candidates.slice(0, maxToProcess)
-
-    if (dryRun) {
-      return {
-        dryRun: true as const,
-        fromEmail: normalizedFrom,
-        toUserId,
-        candidates: candidates.length,
-        willUpdate: toProcess.length,
-      }
-    }
-
-    const now = Date.now()
-    let updated = 0
-    for (const t of toProcess) {
-      const patch: Record<string, unknown> = { requesterId: toUserId, updatedAt: now }
-      if (updateSnapshot) {
-        patch.requesterSnapshot = {
-          name: toUser.name,
-          email: toUser.email,
-          avatarUrl: toUser.avatarUrl ?? undefined,
-          teams: toUser.teams ?? undefined,
-        }
-      }
-      await ctx.db.patch(t._id, patch)
-      await ctx.db.insert("ticketEvents", {
-        ticketId: t._id,
-        type: "REQUESTER_CHANGED",
-        payload: {
-          fromUserId: fromUser?._id ?? null,
-          fromEmail: normalizedFrom,
-          toUserId,
-          toUserName: toUser.name,
-        },
-        createdAt: now,
-      })
-      updated += 1
-    }
-
-    return {
-      dryRun: false as const,
-      fromEmail: normalizedFrom,
-      toUserId,
-      candidates: candidates.length,
-      updated,
-    }
-  },
-})
-
-/**
- * Query paginada para listagem de tickets.
- * Utiliza a paginação nativa do Convex para evitar carregar todos os tickets de uma vez.
- * Filtros são aplicados no servidor para melhor performance.
- */
-export const listPaginated = query({
-  args: {
-    viewerId: v.optional(v.id("users")),
-    tenantId: v.string(),
-    status: v.optional(v.string()),
-    priority: v.optional(v.union(v.string(), v.array(v.string()))),
-    channel: v.optional(v.string()),
-    queueId: v.optional(v.id("queues")),
-    assigneeId: v.optional(v.id("users")),
-    requesterId: v.optional(v.id("users")),
-    search: v.optional(v.string()),
-    paginationOpts: paginationOptsValidator,
-  },
-  handler: async (ctx, args) => {
-    if (!args.viewerId) {
-      return { page: [], isDone: true, continueCursor: "" };
-    }
-    const viewerId = args.viewerId as Id<"users">;
-    const { user, role } = await requireUser(ctx, viewerId, args.tenantId);
-    if (role === "MANAGER" && !user.companyId) {
-      throw new ConvexError("Gestor não possui empresa vinculada");
-    }
-
-    const normalizedStatusFilter = args.status ? normalizeStatus(args.status) : null;
-    const normalizedPriorityFilter = normalizePriorityFilter(args.priority);
-    const prioritySet = normalizedPriorityFilter.length > 0 ? new Set(normalizedPriorityFilter) : null;
-    const normalizedChannelFilter = args.channel ? args.channel.toUpperCase() : null;
-    const searchTerm = args.search?.trim().toLowerCase() ?? null;
-
-    // Constrói a query base com índice apropriado
-    let baseQuery;
-    if (role === "MANAGER") {
-      baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_company", (q) => q.eq("tenantId", args.tenantId).eq("companyId", user.companyId!));
-    } else if (args.assigneeId) {
-      baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", args.tenantId).eq("assigneeId", args.assigneeId!));
-    } else if (args.requesterId) {
-      baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", args.requesterId!));
-    } else if (args.queueId) {
-      baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!));
-    } else if (normalizedStatusFilter) {
-      baseQuery = ctx.db
-        .query("tickets")
-        .withIndex("by_tenant_status", (q) => q.eq("tenantId", args.tenantId).eq("status", normalizedStatusFilter));
-    } else {
-      baseQuery = ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId));
-    }
-
-    // Executa a paginação
-    const paginationResult = await baseQuery.order("desc").paginate(args.paginationOpts);
-
-    // Aplica filtros que não puderam ser feitos via índice
-    let filtered = paginationResult.page;
-    if (role === "MANAGER") {
-      filtered = filtered.filter((t) => t.companyId === user.companyId);
-    }
-    if (prioritySet) {
-      filtered = filtered.filter((t) => prioritySet.has(t.priority));
-    }
-    if (normalizedChannelFilter) {
-      filtered = filtered.filter((t) => t.channel === normalizedChannelFilter);
-    }
-    if (args.assigneeId && !args.assigneeId) {
-      filtered = filtered.filter((t) => String(t.assigneeId ?? "") === String(args.assigneeId));
-    }
-    if (args.requesterId && !args.requesterId) {
-      filtered = filtered.filter((t) => String(t.requesterId) === String(args.requesterId));
-    }
-    if (normalizedStatusFilter && !args.queueId && !args.assigneeId && !args.requesterId && role !== "MANAGER") {
-      filtered = filtered.filter((t) => normalizeStatus(t.status) === normalizedStatusFilter);
-    }
-    if (searchTerm) {
-      filtered = filtered.filter(
-        (t) =>
-          t.subject.toLowerCase().includes(searchTerm) ||
-          t.summary?.toLowerCase().includes(searchTerm) ||
-          `#${t.reference}`.toLowerCase().includes(searchTerm)
-      );
-    }
-
-    // Enriquece os dados dos tickets
-    if (filtered.length === 0) {
-      return {
-        page: [],
-        isDone: paginationResult.isDone,
-        continueCursor: paginationResult.continueCursor,
-      };
-    }
-
-    const [
-      requesterDocs,
-      assigneeDocs,
-      queueDocs,
-      companyDocs,
-      machineDocs,
-      activeSessionDocs,
-      categoryDocs,
-      subcategoryDocs,
-    ] = await Promise.all([
-      loadDocs(ctx, filtered.map((t) => t.requesterId)),
-      loadDocs(ctx, filtered.map((t) => (t.assigneeId as Id<"users"> | null) ?? null)),
-      loadDocs(ctx, filtered.map((t) => (t.queueId as Id<"queues"> | null) ?? null)),
-      loadDocs(ctx, filtered.map((t) => (t.companyId as Id<"companies"> | null) ?? null)),
-      loadDocs(ctx, filtered.map((t) => (t.machineId as Id<"machines"> | null) ?? null)),
-      loadDocs(ctx, filtered.map((t) => (t.activeSessionId as Id<"ticketWorkSessions"> | null) ?? null)),
-      loadDocs(ctx, filtered.map((t) => (t.categoryId as Id<"ticketCategories"> | null) ?? null)),
-      loadDocs(ctx, filtered.map((t) => (t.subcategoryId as Id<"ticketSubcategories"> | null) ?? null)),
-    ]);
-
-    const serverNow = Date.now();
-    const page = filtered.map((t) => {
-      const requesterSnapshot = t.requesterSnapshot as UserSnapshot | undefined;
-      const requesterDoc = requesterDocs.get(String(t.requesterId)) ?? null;
-      const requesterSummary = requesterDoc
-        ? buildRequesterSummary(requesterDoc, t.requesterId, { ticketId: t._id })
-        : buildRequesterFromSnapshot(t.requesterId, requesterSnapshot, { ticketId: t._id });
-
-      const assigneeDoc = t.assigneeId ? assigneeDocs.get(String(t.assigneeId)) ?? null : null;
-      const assigneeSummary = t.assigneeId
-        ? assigneeDoc
-          ? {
-              id: assigneeDoc._id,
-              name: assigneeDoc.name,
-              email: assigneeDoc.email,
-              avatarUrl: assigneeDoc.avatarUrl,
-              teams: normalizeTeams(assigneeDoc.teams),
-            }
-          : buildAssigneeFromSnapshot(t.assigneeId, t.assigneeSnapshot ?? undefined)
-        : null;
-
-      const queueDoc = t.queueId ? queueDocs.get(String(t.queueId)) ?? null : null;
-      const queueName = normalizeQueueName(queueDoc);
-
-      const companyDoc = t.companyId ? companyDocs.get(String(t.companyId)) ?? null : null;
-      const companySummary = companyDoc
-        ? { id: companyDoc._id, name: companyDoc.name, isAvulso: companyDoc.isAvulso ?? false }
-        : t.companyId || t.companySnapshot
-        ? buildCompanyFromSnapshot(t.companyId as Id<"companies"> | undefined, t.companySnapshot ?? undefined)
-        : null;
-
-      const machineSnapshot = t.machineSnapshot as
-        | { hostname?: string; persona?: string; assignedUserName?: string; assignedUserEmail?: string; status?: string }
-        | undefined;
-      const machineDoc = t.machineId ? machineDocs.get(String(t.machineId)) ?? null : null;
-      let machineSummary: {
-        id: Id<"machines"> | null;
-        hostname: string | null;
-        persona: string | null;
-        assignedUserName: string | null;
-        assignedUserEmail: string | null;
-        status: string | null;
-      } | null = null;
-      if (t.machineId) {
-        machineSummary = {
-          id: t.machineId,
-          hostname: machineDoc?.hostname ?? machineSnapshot?.hostname ?? null,
-          persona: machineDoc?.persona ?? machineSnapshot?.persona ?? null,
-          assignedUserName: machineDoc?.assignedUserName ?? machineSnapshot?.assignedUserName ?? null,
-          assignedUserEmail: machineDoc?.assignedUserEmail ?? machineSnapshot?.assignedUserEmail ?? null,
-          status: machineDoc?.status ?? machineSnapshot?.status ?? null,
-        };
-      } else if (machineSnapshot) {
-        machineSummary = {
-          id: null,
-          hostname: machineSnapshot.hostname ?? null,
-          persona: machineSnapshot.persona ?? null,
-          assignedUserName: machineSnapshot.assignedUserName ?? null,
-          assignedUserEmail: machineSnapshot.assignedUserEmail ?? null,
-          status: machineSnapshot.status ?? null,
-        };
-      }
-
-      const categoryDoc = t.categoryId ? categoryDocs.get(String(t.categoryId)) ?? null : null;
-      const categorySummary = categoryDoc ? { id: categoryDoc._id, name: categoryDoc.name } : null;
-
-      const subcategoryDoc = t.subcategoryId ? subcategoryDocs.get(String(t.subcategoryId)) ?? null : null;
-      const subcategorySummary = subcategoryDoc
-        ? { id: subcategoryDoc._id, name: subcategoryDoc.name, categoryId: subcategoryDoc.categoryId }
-        : null;
-
-      const activeSessionDoc = t.activeSessionId ? activeSessionDocs.get(String(t.activeSessionId)) ?? null : null;
-      const activeSession = activeSessionDoc
-        ? {
-            id: activeSessionDoc._id,
-            agentId: activeSessionDoc.agentId,
-            startedAt: activeSessionDoc.startedAt,
-            workType: activeSessionDoc.workType ?? "INTERNAL",
-          }
-        : null;
-
-      return {
-        id: t._id,
-        reference: t.reference,
-        tenantId: t.tenantId,
-        subject: t.subject,
-        summary: t.summary,
-        status: normalizeStatus(t.status),
-        priority: t.priority,
-        channel: t.channel,
-        queue: queueName,
-        csatScore: typeof t.csatScore === "number" ? t.csatScore : null,
-        csatMaxScore: typeof t.csatMaxScore === "number" ? t.csatMaxScore : null,
-        csatComment: typeof t.csatComment === "string" && t.csatComment.trim().length > 0 ? t.csatComment.trim() : null,
-        csatRatedAt: t.csatRatedAt ?? null,
-        csatRatedBy: t.csatRatedBy ? String(t.csatRatedBy) : null,
-        formTemplate: t.formTemplate ?? null,
-        formTemplateLabel: resolveFormTemplateLabel(t.formTemplate ?? null, t.formTemplateLabel ?? null),
-        company: companySummary,
-        requester: requesterSummary,
-        assignee: assigneeSummary,
-        slaPolicy: null,
-        dueAt: t.dueAt ?? null,
-        visitStatus: t.visitStatus ?? null,
-        visitPerformedAt: t.visitPerformedAt ?? null,
-        firstResponseAt: t.firstResponseAt ?? null,
-        resolvedAt: t.resolvedAt ?? null,
-        updatedAt: t.updatedAt,
-        createdAt: t.createdAt,
-        tags: t.tags ?? [],
-        lastTimelineEntry: null,
-        metrics: null,
-        category: categorySummary,
-        subcategory: subcategorySummary,
-        machine: machineSummary,
-        workSummary: {
-          totalWorkedMs: t.totalWorkedMs ?? 0,
-          internalWorkedMs: t.internalWorkedMs ?? 0,
-          externalWorkedMs: t.externalWorkedMs ?? 0,
-          serverNow,
-          activeSession,
-        },
-      };
-    });
-
-    return {
-      page,
-      isDone: paginationResult.isDone,
-      continueCursor: paginationResult.continueCursor,
-    };
-  },
-})
-
-// Exporta tickets resolvidos para arquivamento externo (somente com segredo)
-export const exportForArchive = query({
-  args: {
-    tenantId: v.string(),
-    before: v.number(), // timestamp ms
-    limit: v.optional(v.number()),
-    secret: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const allowedSecret = process.env["INTERNAL_HEALTH_TOKEN"] ?? process.env["REPORTS_CRON_SECRET"]
-    if (allowedSecret && args.secret !== allowedSecret) {
-      throw new ConvexError("Nao autorizado")
-    }
-    const cutoff = args.before
-    const limit = Math.min(args.limit ?? 50, 200)
-    const candidates = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_resolved", (q) => q.eq("tenantId", args.tenantId).lt("resolvedAt", cutoff))
-      .order("desc")
-      .take(limit)
-
-    const result: Array<{
-      ticket: Doc<"tickets">
-      comments: Array<Doc<"ticketComments">>
-      events: Array<Doc<"ticketEvents">>
-    }> = []
-
-    for (const t of candidates) {
-      const comments = await ctx.db
-        .query("ticketComments")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", t._id))
-        .take(200)
-
-      const events = await ctx.db
-        .query("ticketEvents")
-        .withIndex("by_ticket", (q) => q.eq("ticketId", t._id))
-        .order("desc")
-        .take(200)
-
-      result.push({
-        ticket: t,
-        comments,
-        events,
-      })
-    }
-
-    return {
-      total: result.length,
-      items: result.map((item) => ({
-        ticket: item.ticket,
-        comments: item.comments.map((c) => ({
-          ...c,
-          attachments: (c.attachments ?? []).map((att) => ({
-            storageId: att.storageId,
-            name: att.name,
-            size: att.size ?? null,
-            type: att.type ?? null,
-          })),
-        })),
-        events: item.events,
-      })),
-    }
-  },
-})
diff --git a/convex/tsconfig.json b/convex/tsconfig.json
deleted file mode 100644
index 7374127..0000000
--- a/convex/tsconfig.json
+++ /dev/null
@@ -1,25 +0,0 @@
-{
-  /* This TypeScript project config describes the environment that
-   * Convex functions run in and is used to typecheck them.
-   * You can modify it, but some settings are required to use Convex.
-   */
-  "compilerOptions": {
-    /* These settings are not required by Convex and can be modified. */
-    "allowJs": true,
-    "strict": true,
-    "moduleResolution": "Bundler",
-    "jsx": "react-jsx",
-    "skipLibCheck": true,
-    "allowSyntheticDefaultImports": true,
-
-    /* These compiler options are required by Convex */
-    "target": "ESNext",
-    "lib": ["ES2021", "dom"],
-    "forceConsistentCasingInFileNames": true,
-    "module": "ESNext",
-    "isolatedModules": true,
-    "noEmit": true
-  },
-  "include": ["./**/*"],
-  "exclude": ["./_generated"]
-}
diff --git a/convex/url.ts b/convex/url.ts
deleted file mode 100644
index 8d84936..0000000
--- a/convex/url.ts
+++ /dev/null
@@ -1,4 +0,0 @@
-export function buildBaseUrl() {
-  return process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || "http://localhost:3000"
-}
-
diff --git a/convex/usbPolicy.ts b/convex/usbPolicy.ts
deleted file mode 100644
index c642372..0000000
--- a/convex/usbPolicy.ts
+++ /dev/null
@@ -1,352 +0,0 @@
-import { v } from "convex/values"
-import { mutation, query } from "./_generated/server"
-import type { Id, Doc } from "./_generated/dataModel"
-import { sha256 } from "@noble/hashes/sha2.js"
-
-const DEFAULT_TENANT_ID = "default"
-
-function toHex(input: Uint8Array) {
-  return Array.from(input)
-    .map((b) => b.toString(16).padStart(2, "0"))
-    .join("")
-}
-
-const utf8 = (s: string) => new TextEncoder().encode(s)
-
-function hashToken(token: string) {
-  return toHex(sha256(utf8(token)))
-}
-
-export const USB_POLICY_VALUES = ["ALLOW", "BLOCK_ALL", "READONLY"] as const
-export type UsbPolicyValue = (typeof USB_POLICY_VALUES)[number]
-
-export const USB_POLICY_STATUS = ["PENDING", "APPLYING", "APPLIED", "FAILED"] as const
-export type UsbPolicyStatus = (typeof USB_POLICY_STATUS)[number]
-
-export const setUsbPolicy = mutation({
-  args: {
-    machineId: v.id("machines"),
-    policy: v.string(),
-    actorId: v.optional(v.id("users")),
-    actorEmail: v.optional(v.string()),
-    actorName: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    const machine = await ctx.db.get(args.machineId)
-    if (!machine) {
-      throw new Error("Dispositivo nao encontrado")
-    }
-
-    if (!USB_POLICY_VALUES.includes(args.policy as UsbPolicyValue)) {
-      throw new Error(`Politica USB invalida: ${args.policy}. Valores validos: ${USB_POLICY_VALUES.join(", ")}`)
-    }
-
-    const now = Date.now()
-    const oldPolicy = machine.usbPolicy ?? "ALLOW"
-
-    await ctx.db.patch(args.machineId, {
-      usbPolicy: args.policy,
-      usbPolicyStatus: "PENDING",
-      usbPolicyError: undefined,
-      usbPolicyAppliedAt: now,
-      updatedAt: now,
-    })
-
-    await ctx.db.insert("usbPolicyEvents", {
-      tenantId: machine.tenantId,
-      machineId: args.machineId,
-      actorId: args.actorId,
-      actorEmail: args.actorEmail,
-      actorName: args.actorName,
-      oldPolicy,
-      newPolicy: args.policy,
-      status: "PENDING",
-      createdAt: now,
-    })
-
-    return { ok: true, policy: args.policy, status: "PENDING" }
-  },
-})
-
-export const reportUsbPolicyStatus = mutation({
-  args: {
-    machineToken: v.string(),
-    status: v.string(),
-    // Rust envia null para Option<String>::None, entao precisamos aceitar null tambem
-    error: v.optional(v.union(v.string(), v.null())),
-    currentPolicy: v.optional(v.union(v.string(), v.null())),
-  },
-  handler: async (ctx, args) => {
-    // Converte null para undefined para uso interno
-    const errorValue = args.error ?? undefined
-    const currentPolicyValue = args.currentPolicy ?? undefined
-    const tokenHash = hashToken(args.machineToken)
-
-    const tokenRecord = await ctx.db
-      .query("machineTokens")
-      .withIndex("by_token_hash", (q) => q.eq("tokenHash", tokenHash))
-      .first()
-
-    if (!tokenRecord || tokenRecord.revoked) {
-      throw new Error("Token de maquina invalido ou revogado")
-    }
-
-    if (tokenRecord.expiresAt < Date.now()) {
-      throw new Error("Token de maquina expirado")
-    }
-
-    const machine = await ctx.db.get(tokenRecord.machineId)
-    if (!machine) {
-      throw new Error("Dispositivo nao encontrado")
-    }
-
-    if (!USB_POLICY_STATUS.includes(args.status as UsbPolicyStatus)) {
-      throw new Error(`Status de politica USB invalido: ${args.status}`)
-    }
-
-    const now = Date.now()
-
-    await ctx.db.patch(machine._id, {
-      usbPolicyStatus: args.status,
-      usbPolicyError: errorValue,
-      usbPolicyReportedAt: now,
-      updatedAt: now,
-    })
-
-    const latestEvent = await ctx.db
-      .query("usbPolicyEvents")
-      .withIndex("by_machine_created", (q) => q.eq("machineId", machine._id))
-      .order("desc")
-      .first()
-
-    // Atualiza o evento se ainda nao foi finalizado (PENDING ou APPLYING)
-    // Isso permite a transicao: PENDING -> APPLYING -> APPLIED/FAILED
-    if (latestEvent && (latestEvent.status === "PENDING" || latestEvent.status === "APPLYING")) {
-      await ctx.db.patch(latestEvent._id, {
-        status: args.status,
-        error: errorValue,
-        appliedAt: args.status === "APPLIED" ? now : undefined,
-      })
-    }
-
-    return { ok: true }
-  },
-})
-
-export const getUsbPolicy = query({
-  args: {
-    machineId: v.id("machines"),
-  },
-  handler: async (ctx, args) => {
-    const machine = await ctx.db.get(args.machineId)
-    if (!machine) {
-      return null
-    }
-
-    return {
-      policy: machine.usbPolicy ?? "ALLOW",
-      status: machine.usbPolicyStatus ?? null,
-      error: machine.usbPolicyError ?? null,
-      appliedAt: machine.usbPolicyAppliedAt ?? null,
-      reportedAt: machine.usbPolicyReportedAt ?? null,
-    }
-  },
-})
-
-export const getPendingUsbPolicy = query({
-  args: {
-    machineToken: v.string(),
-  },
-  handler: async (ctx, args) => {
-    const tokenHash = hashToken(args.machineToken)
-
-    const tokenRecord = await ctx.db
-      .query("machineTokens")
-      .withIndex("by_token_hash", (q) => q.eq("tokenHash", tokenHash))
-      .first()
-
-    if (!tokenRecord || tokenRecord.revoked || tokenRecord.expiresAt < Date.now()) {
-      return null
-    }
-
-    const machine = await ctx.db.get(tokenRecord.machineId)
-    if (!machine) {
-      return null
-    }
-
-    if (machine.usbPolicyStatus === "PENDING") {
-      return {
-        policy: machine.usbPolicy ?? "ALLOW",
-        appliedAt: machine.usbPolicyAppliedAt,
-      }
-    }
-
-    return null
-  },
-})
-
-export const listUsbPolicyEvents = query({
-  args: {
-    machineId: v.id("machines"),
-    limit: v.optional(v.number()),
-    cursor: v.optional(v.number()),
-    status: v.optional(v.string()),
-    dateFrom: v.optional(v.number()),
-    dateTo: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    const limit = args.limit ?? 10
-    const maxFetch = 1000 // Limite maximo de eventos a buscar
-
-    let events = await ctx.db
-      .query("usbPolicyEvents")
-      .withIndex("by_machine_created", (q) => q.eq("machineId", args.machineId))
-      .order("desc")
-      .take(maxFetch)
-
-    // Aplica filtro de cursor (paginacao)
-    if (args.cursor !== undefined) {
-      events = events.filter((e) => e.createdAt < args.cursor!)
-    }
-
-    // Aplica filtro de status
-    if (args.status) {
-      events = events.filter((e) => e.status === args.status)
-    }
-
-    // Aplica filtro de data
-    if (args.dateFrom !== undefined) {
-      events = events.filter((e) => e.createdAt >= args.dateFrom!)
-    }
-    if (args.dateTo !== undefined) {
-      events = events.filter((e) => e.createdAt <= args.dateTo!)
-    }
-
-    const hasMore = events.length > limit
-    const results = events.slice(0, limit)
-    const nextCursor = results.length > 0 ? results[results.length - 1].createdAt : undefined
-
-    return {
-      events: results.map((event) => ({
-        id: event._id,
-        oldPolicy: event.oldPolicy,
-        newPolicy: event.newPolicy,
-        status: event.status,
-        error: event.error,
-        actorEmail: event.actorEmail,
-        actorName: event.actorName,
-        createdAt: event.createdAt,
-        appliedAt: event.appliedAt,
-      })),
-      hasMore,
-      nextCursor,
-    }
-  },
-})
-
-export const bulkSetUsbPolicy = mutation({
-  args: {
-    machineIds: v.array(v.id("machines")),
-    policy: v.string(),
-    actorId: v.optional(v.id("users")),
-    actorEmail: v.optional(v.string()),
-    actorName: v.optional(v.string()),
-  },
-  handler: async (ctx, args) => {
-    if (!USB_POLICY_VALUES.includes(args.policy as UsbPolicyValue)) {
-      throw new Error(`Politica USB invalida: ${args.policy}`)
-    }
-
-    const now = Date.now()
-    const results: Array<{ machineId: Id<"machines">; success: boolean; error?: string }> = []
-
-    for (const machineId of args.machineIds) {
-      try {
-        const machine = await ctx.db.get(machineId)
-        if (!machine) {
-          results.push({ machineId, success: false, error: "Dispositivo nao encontrado" })
-          continue
-        }
-
-        const oldPolicy = machine.usbPolicy ?? "ALLOW"
-
-        await ctx.db.patch(machineId, {
-          usbPolicy: args.policy,
-          usbPolicyStatus: "PENDING",
-          usbPolicyError: undefined,
-          usbPolicyAppliedAt: now,
-          updatedAt: now,
-        })
-
-        await ctx.db.insert("usbPolicyEvents", {
-          tenantId: machine.tenantId,
-          machineId,
-          actorId: args.actorId,
-          actorEmail: args.actorEmail,
-          actorName: args.actorName,
-          oldPolicy,
-          newPolicy: args.policy,
-          status: "PENDING",
-          createdAt: now,
-        })
-
-        results.push({ machineId, success: true })
-      } catch (err) {
-        results.push({ machineId, success: false, error: String(err) })
-      }
-    }
-
-    return { results, total: args.machineIds.length, successful: results.filter((r) => r.success).length }
-  },
-})
-
-/**
- * Cleanup de policies USB pendentes por mais de 1 hora.
- * Marca como FAILED com mensagem de timeout.
- */
-export const cleanupStalePendingPolicies = mutation({
-  args: {
-    staleThresholdMs: v.optional(v.number()),
-  },
-  handler: async (ctx, args) => {
-    // Log obrigatorio para evitar shape_inference errors com logLines vazios
-    console.log("cron: cleanupStalePendingPolicies iniciado")
-    const thresholdMs = args.staleThresholdMs ?? 3600000 // 1 hora por padrao
-    const now = Date.now()
-    const cutoff = now - thresholdMs
-
-    // Buscar maquinas com status PENDING e appliedAt antigo
-    const staleMachines = await ctx.db
-      .query("machines")
-      .withIndex("by_usbPolicyStatus", (q) => q.eq("usbPolicyStatus", "PENDING"))
-      .filter((q) => q.lt(q.field("usbPolicyAppliedAt"), cutoff))
-      .take(1000)
-
-    let cleaned = 0
-    for (const machine of staleMachines) {
-      await ctx.db.patch(machine._id, {
-        usbPolicyStatus: "FAILED",
-        usbPolicyError: "Timeout: Agent nao reportou status apos 1 hora. Verifique se o agent esta ativo.",
-        updatedAt: now,
-      })
-
-      // Atualizar evento correspondente
-      const latestEvent = await ctx.db
-        .query("usbPolicyEvents")
-        .withIndex("by_machine_created", (q) => q.eq("machineId", machine._id))
-        .order("desc")
-        .first()
-
-      if (latestEvent && latestEvent.status === "PENDING") {
-        await ctx.db.patch(latestEvent._id, {
-          status: "FAILED",
-          error: "Timeout automatico",
-        })
-      }
-
-      cleaned++
-    }
-
-    return { cleaned, checked: staleMachines.length }
-  },
-})
diff --git a/convex/users.ts b/convex/users.ts
deleted file mode 100644
index ab24ef5..0000000
--- a/convex/users.ts
+++ /dev/null
@@ -1,375 +0,0 @@
-import { mutation, query } from "./_generated/server";
-import { ConvexError, v } from "convex/values";
-import type { Id } from "./_generated/dataModel";
-import { requireAdmin, requireStaff } from "./rbac";
-
-const INTERNAL_STAFF_ROLES = new Set(["ADMIN", "AGENT"]);
-const CUSTOMER_ROLES = new Set(["COLLABORATOR", "MANAGER"]);
-
-export const ensureUser = mutation({
-  args: {
-    tenantId: v.string(),
-    email: v.string(),
-    name: v.string(),
-    avatarUrl: v.optional(v.string()),
-    role: v.optional(v.string()),
-    teams: v.optional(v.array(v.string())),
-    companyId: v.optional(v.id("companies")),
-    jobTitle: v.optional(v.string()),
-    managerId: v.optional(v.id("users")),
-  },
-  handler: async (ctx, args) => {
-    const existing = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_email", (q) => q.eq("tenantId", args.tenantId).eq("email", args.email))
-      .first();
-    const reconcile = async (record: typeof existing) => {
-      if (!record) return null;
-      const hasJobTitleArg = Object.prototype.hasOwnProperty.call(args, "jobTitle");
-      const hasManagerArg = Object.prototype.hasOwnProperty.call(args, "managerId");
-      const jobTitleChanged = hasJobTitleArg ? (record.jobTitle ?? null) !== (args.jobTitle ?? null) : false;
-      const managerChanged = hasManagerArg
-        ? String(record.managerId ?? "") !== String(args.managerId ?? "")
-        : false;
-      const shouldPatch =
-        record.tenantId !== args.tenantId ||
-        (args.role && record.role !== args.role) ||
-        (args.avatarUrl && record.avatarUrl !== args.avatarUrl) ||
-        record.name !== args.name ||
-        (args.teams && JSON.stringify(args.teams) !== JSON.stringify(record.teams ?? [])) ||
-        (args.companyId && record.companyId !== args.companyId) ||
-        jobTitleChanged ||
-        managerChanged;
-
-      if (shouldPatch) {
-        const patch: Record<string, unknown> = {
-          tenantId: args.tenantId,
-          role: args.role ?? record.role,
-          avatarUrl: args.avatarUrl ?? record.avatarUrl,
-          name: args.name,
-          teams: args.teams ?? record.teams,
-          companyId: args.companyId ?? record.companyId,
-        };
-        if (hasJobTitleArg) {
-          patch.jobTitle = args.jobTitle ?? undefined;
-        }
-        if (hasManagerArg) {
-          patch.managerId = args.managerId ?? undefined;
-        }
-        await ctx.db.patch(record._id, patch);
-        const updated = await ctx.db.get(record._id);
-        if (updated) {
-          return updated;
-        }
-      }
-      return record;
-    };
-
-    if (existing) {
-      const reconciled = await reconcile(existing);
-      if (reconciled) {
-        return reconciled;
-      }
-    } else {
-      // Busca por email em todos os tenants (usando limite para evitar OOM)
-      // Nota: isso e ineficiente sem indice global por email
-      const users = await ctx.db.query("users").take(5000);
-      const anyTenant = users.find((user) => user.email === args.email);
-      if (anyTenant) {
-        const reconciled = await reconcile(anyTenant);
-        if (reconciled) {
-          return reconciled;
-        }
-      }
-    }
-    const id = await ctx.db.insert("users", {
-      tenantId: args.tenantId,
-      email: args.email,
-      name: args.name,
-      avatarUrl: args.avatarUrl,
-      role: args.role ?? "AGENT",
-      teams: args.teams ?? [],
-      companyId: args.companyId,
-      jobTitle: args.jobTitle,
-      managerId: args.managerId,
-    });
-    return await ctx.db.get(id);
-  },
-});
-
-export const listAgents = query({
-  args: { tenantId: v.string() },
-  handler: async (ctx, { tenantId }) => {
-    const users = await ctx.db
-      .query("users")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(5000);
-
-    // Only internal staff (ADMIN/AGENT) should appear as responsáveis
-    return users
-      .filter((user) => INTERNAL_STAFF_ROLES.has((user.role ?? "AGENT").toUpperCase()))
-      .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"));
-  },
-});
-
-export const listCustomers = query({
-  args: { tenantId: v.string(), viewerId: v.id("users") },
-  handler: async (ctx, { tenantId, viewerId }) => {
-    const viewer = await requireStaff(ctx, viewerId, tenantId)
-    const viewerRole = (viewer.role ?? "AGENT").toUpperCase()
-    let managerCompanyId: Id<"companies"> | null = null
-    if (viewerRole === "MANAGER") {
-      managerCompanyId = viewer.user.companyId ?? null
-      if (!managerCompanyId) {
-        throw new ConvexError("Gestor não possui empresa vinculada")
-      }
-    }
-
-    const users = await ctx.db
-      .query("users")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(5000);
-
-    const allowed = users.filter((user) => {
-      const role = (user.role ?? "COLLABORATOR").toUpperCase()
-      if (!CUSTOMER_ROLES.has(role)) return false
-      if (managerCompanyId && user.companyId !== managerCompanyId) return false
-      return true
-    })
-
-    const companyIds = Array.from(
-      new Set(
-        allowed
-          .map((user) => user.companyId)
-          .filter((companyId): companyId is Id<"companies"> => Boolean(companyId))
-      )
-    )
-
-    const companyMap = new Map<string, { name: string; isAvulso?: boolean | null }>()
-    if (companyIds.length > 0) {
-      await Promise.all(
-        companyIds.map(async (companyId) => {
-          const company = await ctx.db.get(companyId)
-          if (company) {
-            companyMap.set(String(companyId), {
-              name: company.name,
-              isAvulso: company.isAvulso ?? undefined,
-            })
-          }
-        })
-      )
-    }
-
-    return allowed
-      .map((user) => {
-        const companyId = user.companyId ? String(user.companyId) : null
-        const company = companyId ? companyMap.get(companyId) ?? null : null
-        return {
-          id: String(user._id),
-          name: user.name,
-          email: user.email,
-          role: (user.role ?? "COLLABORATOR").toUpperCase(),
-          companyId,
-          companyName: company?.name ?? null,
-          companyIsAvulso: Boolean(company?.isAvulso),
-          avatarUrl: user.avatarUrl ?? null,
-          jobTitle: user.jobTitle ?? null,
-          managerId: user.managerId ? String(user.managerId) : null,
-        }
-      })
-      .sort((a, b) => a.name.localeCompare(b.name ?? "", "pt-BR"))
-  },
-})
-
-
-export const findByEmail = query({
-  args: { tenantId: v.string(), email: v.string() },
-  handler: async (ctx, { tenantId, email }) => {
-    const record = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
-      .first();
-    return record ?? null;
-  },
-});
-
-export const deleteUser = mutation({
-  args: { userId: v.id("users"), actorId: v.id("users") },
-  handler: async (ctx, { userId, actorId }) => {
-    const user = await ctx.db.get(userId);
-    if (!user) {
-      return { status: "not_found" };
-    }
-
-    await requireAdmin(ctx, actorId, user.tenantId);
-
-    const assignedTickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", user.tenantId).eq("assigneeId", userId))
-      .take(1);
-
-    if (assignedTickets.length > 0) {
-      throw new ConvexError("Usuário ainda está atribuído a tickets");
-    }
-
-    const comments = await ctx.db
-      .query("ticketComments")
-      .withIndex("by_author", (q) => q.eq("authorId", userId))
-      .take(10000);
-    if (comments.length > 0) {
-      const authorSnapshot = {
-        name: user.name,
-        email: user.email,
-        avatarUrl: user.avatarUrl ?? undefined,
-        teams: user.teams ?? undefined,
-      };
-      await Promise.all(
-        comments.map(async (comment) => {
-          const existingSnapshot = comment.authorSnapshot;
-          const shouldUpdate =
-            !existingSnapshot ||
-            existingSnapshot.name !== authorSnapshot.name ||
-            existingSnapshot.email !== authorSnapshot.email ||
-            existingSnapshot.avatarUrl !== authorSnapshot.avatarUrl ||
-            JSON.stringify(existingSnapshot.teams ?? []) !== JSON.stringify(authorSnapshot.teams ?? []);
-          if (shouldUpdate) {
-            await ctx.db.patch(comment._id, { authorSnapshot });
-          }
-        }),
-      );
-    }
-
-    // Preserve requester snapshot on tickets where this user is the requester
-    const requesterTickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_requester", (q) => q.eq("tenantId", user.tenantId).eq("requesterId", userId))
-      .take(10000);
-    if (requesterTickets.length > 0) {
-      const requesterSnapshot = {
-        name: user.name,
-        email: user.email,
-        avatarUrl: user.avatarUrl ?? undefined,
-        teams: user.teams ?? undefined,
-      };
-      for (const t of requesterTickets) {
-        const needsPatch = !t.requesterSnapshot ||
-          t.requesterSnapshot.name !== requesterSnapshot.name ||
-          t.requesterSnapshot.email !== requesterSnapshot.email ||
-          t.requesterSnapshot.avatarUrl !== requesterSnapshot.avatarUrl ||
-          JSON.stringify(t.requesterSnapshot.teams ?? []) !== JSON.stringify(requesterSnapshot.teams ?? []);
-        if (needsPatch) {
-          await ctx.db.patch(t._id, { requesterSnapshot });
-        }
-      }
-    }
-
-    // Limpa vínculo de subordinados
-    const directReports = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_manager", (q) => q.eq("tenantId", user.tenantId).eq("managerId", userId))
-      .take(1000);
-    await Promise.all(
-      directReports.map(async (report) => {
-        await ctx.db.patch(report._id, { managerId: undefined });
-      })
-    );
-
-    await ctx.db.delete(userId);
-    return { status: "deleted" };
-  },
-});
-
-/**
- * Atualiza o avatar de um usuário.
- * Passa avatarUrl como null para remover o avatar.
- * Também atualiza os snapshots em comentários e tickets.
- */
-export const updateAvatar = mutation({
-  args: {
-    tenantId: v.string(),
-    email: v.string(),
-    avatarUrl: v.union(v.string(), v.null()),
-  },
-  handler: async (ctx, { tenantId, email, avatarUrl }) => {
-    const user = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
-      .first()
-
-    if (!user) {
-      return { status: "not_found" }
-    }
-
-    // Atualiza o avatar do usuário - usa undefined para remover o campo
-    const normalizedAvatarUrl = avatarUrl ?? undefined
-    await ctx.db.patch(user._id, { avatarUrl: normalizedAvatarUrl })
-
-    // Cria snapshot base sem avatarUrl se for undefined
-    // Isso garante que o campo seja realmente removido do snapshot
-    const baseSnapshot: { name: string; email: string; avatarUrl?: string; teams?: string[] } = {
-      name: user.name,
-      email: user.email,
-    }
-    if (normalizedAvatarUrl !== undefined) {
-      baseSnapshot.avatarUrl = normalizedAvatarUrl
-    }
-    if (user.teams && user.teams.length > 0) {
-      baseSnapshot.teams = user.teams
-    }
-
-    // Atualiza snapshots em comentários
-    const comments = await ctx.db
-      .query("ticketComments")
-      .withIndex("by_author", (q) => q.eq("authorId", user._id))
-      .take(10000)
-
-    if (comments.length > 0) {
-      await Promise.all(
-        comments.map(async (comment) => {
-          await ctx.db.patch(comment._id, { authorSnapshot: baseSnapshot })
-        }),
-      )
-    }
-
-    // Atualiza snapshots de requester em tickets
-    const requesterTickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_requester", (q) => q.eq("tenantId", user.tenantId).eq("requesterId", user._id))
-      .take(10000)
-
-    if (requesterTickets.length > 0) {
-      for (const t of requesterTickets) {
-        await ctx.db.patch(t._id, { requesterSnapshot: baseSnapshot })
-      }
-    }
-
-    // Atualiza snapshots de assignee em tickets
-    const assigneeTickets = await ctx.db
-      .query("tickets")
-      .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", user.tenantId).eq("assigneeId", user._id))
-      .take(10000)
-
-    if (assigneeTickets.length > 0) {
-      for (const t of assigneeTickets) {
-        await ctx.db.patch(t._id, { assigneeSnapshot: baseSnapshot })
-      }
-    }
-
-    return { status: "updated", avatarUrl: normalizedAvatarUrl }
-  },
-})
-
-export const assignCompany = mutation({
-  args: { tenantId: v.string(), email: v.string(), companyId: v.id("companies"), actorId: v.id("users") },
-  handler: async (ctx, { tenantId, email, companyId, actorId }) => {
-    await requireAdmin(ctx, actorId, tenantId)
-    const user = await ctx.db
-      .query("users")
-      .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
-      .first()
-    if (!user) throw new ConvexError("Usuário não encontrado no Convex")
-    await ctx.db.patch(user._id, { companyId })
-    const updated = await ctx.db.get(user._id)
-    return updated
-  },
-})
diff --git a/docs/AUTOMATIONS_EMAIL.md b/docs/AUTOMATIONS_EMAIL.md
deleted file mode 100644
index 988065c..0000000
--- a/docs/AUTOMATIONS_EMAIL.md
+++ /dev/null
@@ -1,81 +0,0 @@
-# Automações ▸ Envio de e-mails (guia de manutenção)
-
-## Visão geral
-O envio de e-mails via automações funciona como uma **ação** dentro do motor de automações de tickets.
-
-Por motivos de compatibilidade e segurança:
-- O HTML do e-mail é gerado com **tabelas + CSS inline** (compatível com Gmail/Outlook/Apple Mail).
-- O envio (SMTP) acontece em **Convex Action** (`"use node"`), porque mutações Convex não devem fazer I/O de rede.
-
-## Onde as automações disparam
-Os eventos de ticket chamam o motor de automações em `convex/tickets.ts`:
-- Criação do ticket (`TICKET_CREATED`)
-- Alteração de status (`STATUS_CHANGED`)
-- Alteração de prioridade (`PRIORITY_CHANGED`)
-- Alteração de fila (`QUEUE_CHANGED`)
-- Inclusão de comentário (`COMMENT_ADDED`)
-- Finalização/resolução (`TICKET_RESOLVED`)
-
-## Onde a ação é validada e aplicada
-Arquivo: `convex/automations.ts`
-
-Pontos principais:
-- **Validação/parse** da ação `SEND_EMAIL` em `parseAction(...)`.
-- **Execução** em `applyActions(...)`:
-  - Resolve destinatários (solicitante, responsável, usuário interno e e-mails livres).
-  - Faz interpolação de variáveis `{{...}}` em assunto/mensagem.
-  - Gera o HTML via **React Email** em `convex/reactEmail.tsx` (usando `@react-email/render`).
-  - Agenda o envio via `ctx.scheduler.runAfter(1, api.ticketNotifications.sendAutomationEmail, ...)`.
-
-## Onde o e-mail é enviado de fato (SMTP)
-Arquivo: `convex/ticketNotifications.ts`
-
-- A action `sendAutomationEmail` faz o envio via SMTP e aceita:
-  - `to`: lista de destinatários
-  - `subject`: assunto
-  - `html`: HTML já renderizado
-
-Observação: para não “vazar” destinatários entre si, o envio é feito **um-a-um** (um e-mail por destinatário).
-
-## Templates de e-mail
-Templates (React Email) ficam em `emails/` e podem ser pré-visualizados localmente.
-
-Templates adicionados:
-- `emails/automation-email.tsx`: usado pela ação `SEND_EMAIL` (inclui cartão com dados do ticket + CTA).
-- `emails/simple-notification-email.tsx`: usado por notificações simples (comentário público / encerramento).
-
-Renderização para HTML (backend):
-- `convex/reactEmail.tsx`: `renderAutomationEmailHtml(...)` e `renderSimpleNotificationEmailHtml(...)`.
-
-## Variáveis suportadas (interpolação)
-Você pode usar estas variáveis em **Assunto** e **Mensagem**:
-- `{{ticket.reference}}`
-- `{{ticket.subject}}`
-- `{{ticket.status}}`
-- `{{ticket.priority}}`
-- `{{company.name}}`
-- `{{requester.name}}`
-- `{{assignee.name}}`
-- `{{ticket.url.portal}}`
-- `{{ticket.url.staff}}`
-- `{{automation.name}}`
-
-## Link do botão (CTA)
-A UI permite escolher:
-- `Auto` (padrão): se houver destinatário interno (responsável/usuário) usa **Painel**; caso contrário usa **Portal**.
-- `Portal (cliente)`: `/portal/tickets/:id`
-- `Painel (agente)`: `/tickets/:id`
-
-Se você precisar enviar para cliente **e** agente no mesmo evento, prefira criar **duas ações SEND_EMAIL** (uma com link Portal e outra com link Painel).
-
-## Variáveis de ambiente (SMTP)
-O envio no Convex tenta usar:
-- `SMTP_ADDRESS` ou `SMTP_HOST`
-- `SMTP_USERNAME` ou `SMTP_USER`
-- `SMTP_PASSWORD` ou `SMTP_PASS`
-- `SMTP_PORT` (default `465`)
-- `MAILER_SENDER_EMAIL` (legacy) ou `SMTP_FROM_EMAIL` + `SMTP_FROM_NAME`
-
-## Testes de regressão
-Arquivo: `tests/automations-engine.test.ts`
-- Teste adiciona um cenário onde a ação `SEND_EMAIL` está presente e valida que o envio é agendado via `scheduler.runAfter`.
diff --git a/docs/DEPLOY-MANUAL.md b/docs/DEPLOY-MANUAL.md
deleted file mode 100644
index bb9aa59..0000000
--- a/docs/DEPLOY-MANUAL.md
+++ /dev/null
@@ -1,46 +0,0 @@
-# Deploy Manual via VPS
-
-## Acesso rápido
-- Host: 154.12.253.40
-- Usuário: root
-- Caminho do projeto: /srv/apps/sistema
-- Chave SSH (local): ./codex_ed25519 (chmod 600)
-- Login: `ssh -i ./codex_ed25519 root@154.12.253.40`
-
-## Passo a passo resumido
-1. Conectar na VPS usando o comando acima.
-2. Dentro de `/srv/apps/sistema`, atualizar o código:
-   ```bash
-   cd /srv/apps/sistema
-   git pull
-   ```
-3. Aplicar a stack Docker (web + Convex):
-   ```bash
-   docker stack deploy --with-registry-auth -c stack.yml sistema
-   ```
-4. (Opcional) Forçar o rollout do serviço web após o deploy:
-   ```bash
-   docker service update --force sistema_web
-   ```
-5. Verificar status dos serviços:
-   ```bash
-   docker stack services sistema
-   docker service ps sistema_web
-   ```
-6. Consultar logs em tempo real quando necessário:
-   ```bash
-   docker service logs -f sistema_web
-   docker service logs -f sistema_convex_backend
-   ```
-
-## Quando o GitHub Actions travar
-- Execute o fluxo acima manualmente para liberar o deploy.
-- Se somente funções Convex mudaram:
-   ```bash
-   docker service update --force sistema_convex_backend
-   ```
-- Se precisar ajustar variáveis de ambiente, edite `/srv/apps/sistema/.env` e reexecute o passo 3.
-
-## Referências
-- Runbook completo: docs/OPERATIONS.md
-- Workflow automatizado: .github/workflows/ci-cd-web-desktop.yml
diff --git a/docs/DEV.md b/docs/DEV.md
deleted file mode 100644
index e0da9da..0000000
--- a/docs/DEV.md
+++ /dev/null
@@ -1,208 +0,0 @@
-# Guia de Desenvolvimento — 18/12/2025
-
-Este documento consolida o estado atual do ambiente de desenvolvimento, descreve como rodar lint/test/build localmente (e no CI) e registra erros recorrentes com as respectivas soluções.
-
-## Resumo rápido
-
-- **Bun (runtime padrão)**: 1.3+ já instalado no runner e VPS (`bun --version`). Após instalar localmente, exporte `PATH="$HOME/.bun/bin:$PATH"` para tornar o binário disponível. Use `bun install`, `bun run dev:bun`, `bun run convex:dev:bun`, `bun run build:bun` e `bun test` como fluxo principal (scripts Node continuam disponíveis como fallback).
-- **Node.js**: mantenha a versão 20.9+ instalada para ferramentas auxiliares (Prisma CLI, scripts legados em Node) quando não estiver usando o runtime do Bun.
-- **Next.js 16**: Projeto roda em `next@16.0.10` com Turbopack como bundler padrão (dev e build); webpack continua disponível como fallback.
-- **Lint/Test/Build**: `bun run lint`, `bun test`, `bun run build:bun`. O test runner do Bun já roda em modo não interativo; utilize `bunx vitest --watch` apenas quando precisar do modo watch manualmente.
-- **Banco DEV**: PostgreSQL local (Docker recomendado). Defina `DATABASE_URL` apontando para seu PostgreSQL.
-- **Desktop (Tauri)**: fonte em `apps/desktop`. Usa Radix tabs + componentes shadcn-like, integra com os endpoints `/api/machines/*` e suporta atualização automática via GitHub Releases.
-- **CI**: Workflow `Quality Checks` roda lint/test/build para pushes e PRs na `main`, além do pipeline de deploy existente.
-
-## Banco de dados (Prisma + PostgreSQL)
-
-1. Suba um PostgreSQL local (Docker recomendado):
-
-   ```bash
-   docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18
-   ```
-
-2. Configure a `DATABASE_URL` no seu `.env`:
-
-   ```
-   DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
-   ```
-
-3. Gere/atualize o schema local:
-
-   ```bash
-   bun install
-   bunx prisma db push
-   bun run prisma:generate
-   bun run auth:seed
-   ```
-
-4. Rode o app Next.js:
-
-   ```bash
-   bun run dev:bun
-   ```
-   > Alternativas: `bun run dev` (Node) ou `bun run dev:webpack` se precisar do fallback oficial.
-
-5. Credenciais padrao (seed): `admin@sistema.dev / admin123`.
-6. Herdou dados antigos? Execute `node scripts/remove-legacy-demo-users.mjs` para limpar contas demo legadas.
-
-## Next.js 16 (estável)
-
-- Mantemos o projeto em `next@16.0.10`, com React 19 e o App Router completo.
-- **Bundlers**: Turbopack permanece habilitado no `next dev`/`bun run dev:bun` e agora também no `next build --turbopack`. Use `next build --webpack` somente para reproduzir bugs ou comparar saídas.
-- **Whitelist de hosts**: o release estável continua sem aceitar `server.allowedHosts` (vide [`invalid-next-config`](https://nextjs.org/docs/messages/invalid-next-config)), portanto bloqueamos domínios exclusivamente via `middleware.ts`.
-
-### Editor rich text (TipTap) — menções de ticket
-
-- Menções (`ticketMention`) agora têm prioridade maior (`priority: 1000`) e um Link seguro (`SafeLinkExtension`) foi introduzido para ignorar `<a data-ticket-mention="true">`. Isso evita que o `Link` do StarterKit capture as âncoras na hidratação, garantindo que as menções continuem como nodes (não como marks) durante a edição.
-- O mesmo helper `normalizeTicketMentionHtml` é aplicado ao carregar/atualizar conteúdo no editor, dentro dos fluxos de comentários e no Convex. Esse helper reescreve qualquer HTML legado (`#123•Assunto`) no formato de chip completo (datasets, spans, dot).
-- Resultado: o chip mantém layout e comportamento ao editar (Backspace/Delete removem o node inteiro, node view continua ativo) sem exigir reload.
-- Se precisar adicionar novos comportamentos, importe `SafeLinkExtension` e mantenha a ordem `[TicketMentionExtension, StarterKit (link:false), SafeLinkExtension, Placeholder]` para que o parser continue estável.
-
-## Comandos de qualidade
-
-- `bun run lint`: executa ESLint (flat config) sobre os arquivos do projeto.
-- `bun test`: roda a suíte de testes utilizando o runner nativo do Bun. Para modo watch, use `bunx vitest --watch` manualmente.
-- `bun run build:bun`: `next build --turbopack` usando o runtime Bun (Turbopack).
-- Scripts com Bun (padrão atual): `bun run dev:bun`, `bun run convex:dev:bun`, `bun run build:bun`, `bun run start:bun`. Eles mantêm os scripts existentes, apenas forçando o runtime do Bun via `bun run --bun`. O `cross-env` garante `NODE_ENV` consistente (`development`/`production`).
-- `bun run build:webpack`: build com o bundler oficial do Next (fallback).
-- `bun run dev:webpack`: fallback do Next em dev quando o Turbopack apresentar problemas.
-- `bun run prisma:generate`: necessário antes do build quando o client Prisma muda. Para migrações use `bunx prisma migrate deploy`.
-
-### Automação no CI
-
-Arquivo: `.github/workflows/quality-checks.yml`
-
-Etapas:
-
-1. Instala dependências (`bun install --frozen-lockfile`).
-2. `bun run prisma:generate`.
-3. `bun run lint`.
-4. `bun test`.
-5. `bun run build:bun`.
-
-O workflow dispara em todo `push`/`pull_request` para `main` e fornece feedback imediato sem depender do pipeline de deploy.
-
-## Testes rápidos via curl (Convites & acessos)
-
-1. Rode `bun run dev:bun` (ou `bun run dev` se preferir Node) e autentique-se em `http://localhost:3000/login` usando `admin@sistema.dev / admin123`.
-2. Copie o valor do cookie `BETTER_AUTH_SESSION` e exporte no shell: `export COOKIE="BETTER_AUTH_SESSION=<valor>"`.
-
-### Usuários
-
-```bash
-# Listar usuários com acesso web
-curl -s http://localhost:3000/api/admin/users \
-  -H "Cookie: $COOKIE" \
-  -H "Accept: application/json" | jq '.users | map({ id, email, role })' # remova o pipe se não tiver jq
-
-# Criar usuário gestor (ajuste o e-mail se necessário)
-NEW_EMAIL="api.teste.$(date +%s)@sistema.dev"
-curl -s -X POST http://localhost:3000/api/admin/users \
-  -H "Cookie: $COOKIE" \
-  -H "Content-Type: application/json" \
-  -d "{\"name\":\"Usuário via curl\",\"email\":\"$NEW_EMAIL\",\"role\":\"manager\",\"tenantId\":\"tenant-atlas\"}" \
-  | tee /tmp/user-created.json
-
-# Remover o usuário recém-criado
-USER_ID=$(jq -r '.user.id' /tmp/user-created.json)
-curl -i -X DELETE http://localhost:3000/api/admin/users/$USER_ID \
-  -H "Cookie: $COOKIE"
-```
-
-> Os exemplos acima utilizam `jq` para facilitar a leitura. Se não estiver disponível, remova os pipes e leia o JSON bruto.
-
-### Convites
-
-```bash
-# Criar convite válido por 7 dias
-INVITE_EMAIL="convite.$(date +%s)@sistema.dev"
-curl -s -X POST http://localhost:3000/api/admin/invites \
-  -H "Cookie: $COOKIE" \
-  -H "Content-Type: application/json" \
-  -d "{\"email\":\"$INVITE_EMAIL\",\"name\":\"Convite via curl\",\"role\":\"collaborator\",\"tenantId\":\"tenant-atlas\",\"expiresInDays\":7}" \
-  | tee /tmp/invite-created.json
-
-# Revogar convite pendente
-INVITE_ID=$(jq -r '.invite.id' /tmp/invite-created.json)
-curl -i -X PATCH http://localhost:3000/api/admin/invites/$INVITE_ID \
-  -H "Cookie: $COOKIE" \
-  -H "Content-Type: application/json" \
-  -d '{"reason":"Revogado via curl"}'
-
-# Reativar (até 7 dias após a revogação)
-curl -i -X PATCH http://localhost:3000/api/admin/invites/$INVITE_ID \
-  -H "Cookie: $COOKIE" \
-  -H "Content-Type: application/json" \
-  -d '{"action":"reactivate"}'
-```
-
-> Dica: ao receber `409` na criação de convite, há outro convite pendente/aceito para o mesmo e-mail. Revogue ou remova o usuário antes.
-
-## Desktop (Tauri)
-
-- Tabs Radix + estilos shadcn: `apps/desktop/src/components/ui/tabs.tsx`.
-- Painel principal: `apps/desktop/src/main.tsx` — abas Resumo/Inventário/Diagnóstico/Configurações, envio manual de inventário, seleção de persona (colaborador/gestor) e vínculo com usuário.
-- Coleta/hardware: `apps/desktop/src-tauri/src/agent.rs`.
-- Variáveis de build:
-  - `VITE_APP_URL` (URL Web).
-  - `VITE_API_BASE_URL` (API).
-
-### Build local
-
-```bash
-bun install
-bun install --cwd apps/desktop
-VITE_APP_URL=http://localhost:3000 \
-VITE_API_BASE_URL=http://localhost:3000 \
-bun run --cwd apps/desktop tauri build
-```
-
-Artefatos: `apps/desktop/src-tauri/target/release/bundle/`.
-
-#### Ícone do instalador (NSIS)
-
-- O Windows espera que `apps/desktop/src-tauri/icons/icon.ico` contenha sprites em 16, 24, 32, 48, 64, 128 e 256 px, todos com fundo transparente. Sem esses tamanhos o Explorer gera uma miniatura reduzida com bordas acinzentadas.
-- Para atualizar o ícone a partir do `icon-512.png`, execute:
-
-  ```bash
-  cd apps/desktop/src-tauri
-  python3 - <<'PY'
-from PIL import Image
-img = Image.open("icons/icon-512.png")
-img.save("icons/icon.ico", sizes=[(16,16),(24,24),(32,32),(48,48),(64,64),(128,128),(256,256)])
-PY
-  ```
-
-- Depois de regerar `icon.ico`, faça o commit e rode novamente `bun run --cwd apps/desktop tauri build` para empacotar o instalador com o ícone correto.
-
-### Atualizações OTA
-
-1. Gere chaves (`bun run --cwd apps/desktop tauri signer generate`).
-2. Defina `TAURI_SIGNING_PRIVATE_KEY` (+ password) no ambiente de build.
-3. Publique os pacotes e um `latest.json` em release GitHub.
-4. O app verifica ao iniciar e pelo botão “Verificar atualizações”.
-
-## Erros recorrentes e soluções
-
-| Sintoma | Causa | Correção |
-| --- | --- | --- |
-| `ERR_BUN_LOCKFILE_OUTDATED` no pipeline | Dependências do desktop alteradas sem atualizar o `bun.lock` | Rodar `bun install` (raiz e `apps/desktop`) e commitar o lockfile. |
-| Prisma falha com `P2021` / tabelas Better Auth inexistentes | Banco nao foi inicializado | Rodar `bunx prisma db push` e `bun run auth:seed`. |
-| Vitest trava em modo watch | Script `bun test` sem `--run` e CI detecta TTY | Ajustado para `vitest --run --passWithNoTests`. Localmente, use `bun test -- --watch` se quiser. |
-| Desktop não encontra updater | Falta `latest.json` ou assinatura inválida | Publicar release com `*.sig` e `latest.json` apontando para os pacotes corretos. |
-
-## Cronômetro dos tickets
-
-- A UI e o backend agora compartilham um relógio real alinhado via `serverNow`. Toda resposta de `tickets.workSummary`, listagens de tickets e mutations `startWork/pauseWork` envia `serverNow` (epoch UTC).
-- O frontend (`ticket-summary-header` e tabela) calcula um deslocamento (`offset = Date.now() - serverNow`) e projeta `Date.now()` para a linha do tempo do servidor usando `toServerTimestamp`. Isso elimina drift quando o navegador está adiantado/atrasado.
-- Durante o `startWork`, se a mutation retornar `status = already_started` sem `startedAt`, a UI usa `getServerNow()` como fallback, e assim que o Convex reenviar a sessão ativa, o reconciliador (`reconcileLocalSessionStart`) substitui o valor local. 
-- O tempo em execução exibido “ao vivo” torna-se idêntico ao acumulado após pausar, com tolerância de ±1 s por conta do tick do cronômetro. Ao depurar inconsistências, verifique se `serverNow` está chegando (painel de rede) e se o offset em `ticket-timer.utils.ts` está sendo calibrado.
-
-## Referências úteis
-
-- **Deploy (Swarm)**: veja `docs/OPERATIONS.md`.
-- **Plano do agente desktop / heartbeat**: `docs/archive/plano-app-desktop-dispositivos.md`.
-- **Histórico de incidentes**: `docs/historico-agente-desktop-2025-10-10.md`.
-
-> Última revisão: 18/10/2025. Atualize este guia sempre que o fluxo de DEV ou automações mudarem.
-- **Next.js 16 (beta)**: comportamento sujeito a mudanças. Antes de subir para stable, acompanhe o changelog oficial (quebra: `revalidateTag` com segundo argumento, params assíncronos, etc.). Já estamos compatíveis com os breaking changes atuais.
diff --git a/docs/EMAIL-NOTIFICATIONS.md b/docs/EMAIL-NOTIFICATIONS.md
deleted file mode 100644
index 77eed8b..0000000
--- a/docs/EMAIL-NOTIFICATIONS.md
+++ /dev/null
@@ -1,476 +0,0 @@
-# Sistema de Notificacoes por E-mail
-
-Este documento descreve o sistema completo de notificacoes por e-mail implementado na plataforma Raven.
-
-## Visao Geral
-
-O sistema de notificacoes por e-mail permite que usuarios sejam informados sobre eventos importantes relacionados aos seus chamados, alem de notificacoes de seguranca e autenticacao.
-
-### Principais Funcionalidades
-
-- Notificacoes de ciclo de vida do chamado (abertura, resolucao, atribuicao)
-- Notificacoes de comunicacao (comentarios publicos, respostas)
-- Sistema de avaliacao de chamados (estrelas 1-5)
-- Acesso direto ao chamado via protocolo `raven://`
-- Templates HTML responsivos
-- Sistema de preferencias configuravel
-- Alertas de SLA para staff
-- Notificacoes de seguranca (reset de senha, novo login)
-
----
-
-## Tipos de Notificacoes
-
-### Ciclo de Vida do Chamado
-
-| Tipo | Codigo | Destinatario | Pode Desativar? |
-|------|--------|-------------|-----------------|
-| Abertura de chamado | `ticket_created` | Solicitante | Nao (obrigatorio) |
-| Atribuicao de chamado | `ticket_assigned` | Solicitante + Agente | Sim |
-| Resolucao de chamado | `ticket_resolved` | Solicitante | Nao (obrigatorio) |
-| Reabertura de chamado | `ticket_reopened` | Solicitante + Agente | Sim |
-| Mudanca de status | `ticket_status_changed` | Solicitante | Sim |
-| Mudanca de prioridade | `ticket_priority_changed` | Agente atribuido | Sim |
-
-**Descricoes detalhadas:**
-
-- **Abertura de chamado**: Enviado ao solicitante quando um novo chamado e criado, confirmando o numero de referencia e detalhes do chamado.
-
-- **Atribuicao de chamado**: Notifica tanto o solicitante quanto o agente atribuido quando um chamado e designado para atendimento.
-
-- **Resolucao de chamado**: Enviado ao solicitante quando o chamado e marcado como resolvido. Inclui link para avaliacao com estrelas (1-5).
-
-- **Reabertura de chamado**: Notifica todas as partes quando um chamado fechado e reaberto.
-
-- **Mudanca de status**: Informa o solicitante sobre alteracoes de status (Em andamento, Pausado, etc).
-
-- **Mudanca de prioridade**: Notifica o agente atribuido quando a prioridade do chamado e alterada.
-
-### Comunicacao
-
-| Tipo | Codigo | Destinatario | Pode Desativar? |
-|------|--------|-------------|-----------------|
-| Comentario publico | `comment_public` | Solicitante | Sim (apenas solicitante) |
-| Resposta do solicitante | `comment_response` | Agente atribuido | Sim |
-| Mencao em comentario | `comment_mention` | Usuario mencionado | Sim |
-
-**Descricoes detalhadas:**
-
-- **Comentario publico**: Enviado ao solicitante quando um agente adiciona um comentario publico ao chamado.
-
-- **Resposta do solicitante**: Notifica o agente atribuido quando o solicitante responde ao chamado.
-
-- **Mencao em comentario**: Notifica um usuario quando ele e mencionado (@usuario) em um comentario.
-
-### SLA e Alertas (Apenas Staff)
-
-| Tipo | Codigo | Destinatario | Pode Desativar? |
-|------|--------|-------------|-----------------|
-| SLA em risco | `sla_at_risk` | Agente + Supervisor | Sim |
-| SLA violado | `sla_breached` | Agente + Admin | Sim |
-| Resumo diario de SLA | `sla_daily_digest` | Admin | Sim |
-
-**Descricoes detalhadas:**
-
-- **SLA em risco**: Enviado quando o chamado atinge 80% do tempo limite de resposta/resolucao.
-
-- **SLA violado**: Notificacao urgente quando o SLA e excedido.
-
-- **Resumo diario de SLA**: Relatorio enviado diariamente com metricas de SLA do dia anterior.
-
-### Seguranca e Autenticacao
-
-| Tipo | Codigo | Destinatario | Pode Desativar? |
-|------|--------|-------------|-----------------|
-| Reset de senha | `security_password_reset` | Usuario | Nao (obrigatorio) |
-| Verificacao de e-mail | `security_email_verify` | Usuario | Nao (obrigatorio) |
-| Alteracao de e-mail | `security_email_change` | E-mail antigo | Nao (obrigatorio) |
-| Novo login detectado | `security_new_login` | Usuario | Sim |
-| Convite de usuario | `security_invite` | Novo usuario | Nao (obrigatorio) |
-
-**Descricoes detalhadas:**
-
-- **Reset de senha**: Link para redefinicao de senha. Expira em 1 hora.
-
-- **Verificacao de e-mail**: Link para confirmar novo endereco de e-mail.
-
-- **Alteracao de e-mail**: Notifica o e-mail antigo quando o endereco e alterado.
-
-- **Novo login detectado**: Alerta quando um login e realizado de um novo dispositivo ou localizacao.
-
-- **Convite de usuario**: Convite para novos usuarios criarem conta na plataforma.
-
----
-
-## Sistema de Avaliacao de Chamados
-
-Quando um chamado e resolvido, o solicitante recebe um e-mail com opcao de avaliar o atendimento usando estrelas de 1 a 5.
-
-### Fluxo de Avaliacao
-
-1. Chamado e marcado como resolvido
-2. Solicitante recebe e-mail com 5 estrelas clicaveis
-3. Ao clicar em uma estrela, usuario e redirecionado para pagina de avaliacao
-4. Na pagina, pode adicionar um comentario opcional
-5. Avaliacao e registrada e associada ao chamado
-
-### Endpoints
-
-- `GET /api/tickets/rate?token={token}&rating={1-5}` - Registra avaliacao via link do e-mail
-- `POST /api/tickets/rate` - Registra avaliacao com comentario
-
-### Modelo de Dados
-
-```prisma
-model TicketRating {
-  id        String   @id @default(cuid())
-  tenantId  String
-  ticketId  String   @unique
-  userId    String
-  rating    Int      // 1-5 estrelas
-  comment   String?  // Feedback opcional
-  createdAt DateTime @default(now())
-}
-```
-
----
-
-## Acesso Direto ao Chamado (Deep Linking)
-
-### Protocolo raven://
-
-O sistema suporta o protocolo `raven://` para abrir chamados diretamente no aplicativo desktop Raven.
-
-**Formatos suportados:**
-
-```
-raven://ticket/{ticketId}?token={accessToken}
-raven://chat/{ticketId}?token={accessToken}
-raven://rate/{ticketId}?rating={1-5}&token={accessToken}
-```
-
-### Fluxo de Acesso
-
-1. Usuario clica no link do e-mail (ex: `/ticket-view/{token}`)
-2. Pagina web tenta abrir o protocolo `raven://`
-3. Se o Raven estiver instalado, abre diretamente no app
-4. Se nao estiver instalado (timeout de 3s), exibe o chamado na web
-
-### Tokens de Acesso
-
-Tokens sao gerados para permitir acesso seguro sem necessidade de login.
-
-```typescript
-interface TicketAccessToken {
-  token: string       // Token unico
-  ticketId: string    // Chamado associado
-  userId: string      // Usuario autorizado
-  machineId?: string  // Maquina esperada (opcional)
-  scope: string       // 'view', 'interact', 'rate'
-  expiresAt: Date     // Expira em 7 dias
-}
-```
-
-### Endpoints
-
-- `GET /api/ticket-access/{token}` - Valida token e retorna informacoes
-- `POST /api/ticket-access/{token}` - Marca token como usado
-
----
-
-## Preferencias de Notificacao
-
-### Para Staff (Admin, Manager, Agent)
-
-Staff tem controle total sobre suas preferencias:
-
-- Ativar/desativar e-mails globalmente
-- Configurar horario de silencio
-- Escolher frequencia de resumo (imediato, diario, semanal)
-- Ativar/desativar cada tipo de notificacao individualmente
-- Configurar preferencias por categoria
-
-**Acesso:** `/settings/notifications`
-
-### Para Solicitantes (Collaborators)
-
-Solicitantes tem opcoes limitadas:
-
-**Podem desativar:**
-- Comentarios publicos
-- Mudancas de status
-- Mudancas de prioridade
-- Novo login detectado
-
-**NAO podem desativar (obrigatorios):**
-- Abertura de chamado
-- Resolucao de chamado
-- Reset de senha
-- Verificacao/alteracao de e-mail
-- Convites
-
-**Acesso:** `/portal/profile/notifications`
-
-### Modelo de Dados
-
-```prisma
-model NotificationPreferences {
-  id                  String   @id @default(cuid())
-  userId              String   @unique
-  tenantId            String
-  emailEnabled        Boolean  @default(true)
-  quietHoursStart     String?  // "22:00"
-  quietHoursEnd       String?  // "08:00"
-  timezone            String   @default("America/Sao_Paulo")
-  digestFrequency     String   @default("immediate")
-  typePreferences     Json     @default("{}")
-  categoryPreferences Json     @default("{}")
-}
-```
-
-### API de Preferencias
-
-- `GET /api/notifications/preferences` - Retorna preferencias do usuario
-- `PUT /api/notifications/preferences` - Atualiza preferencias
-
----
-
-## Templates de E-mail
-
-Todos os e-mails utilizam templates HTML responsivos com design consistente com a plataforma.
-
-### Templates Disponiveis
-
-| Template | Arquivo | Descricao |
-|----------|---------|-----------|
-| Teste | `test` | Template para testes de envio |
-| Abertura | `ticket_created` | Confirmacao de abertura de chamado |
-| Resolucao | `ticket_resolved` | Notificacao de resolucao com avaliacao |
-| Atribuicao | `ticket_assigned` | Notificacao de atribuicao |
-| Status | `ticket_status` | Mudanca de status |
-| Comentario | `ticket_comment` | Novo comentario publico |
-| Reset de senha | `password_reset` | Link para redefinir senha |
-| Verificar e-mail | `email_verify` | Confirmacao de e-mail |
-| Convite | `invite` | Convite para nova conta |
-| Novo login | `new_login` | Alerta de novo dispositivo |
-| SLA em risco | `sla_warning` | Alerta de SLA proximo do limite |
-| SLA violado | `sla_breached` | Alerta de SLA excedido |
-
-### Tokens de Design
-
-Os templates utilizam os mesmos tokens de design da plataforma:
-
-```css
-/* Cores principais */
---primary: #00e8ff
---primary-dark: #00c4d6
---background: #f7f8fb
-
-/* Status */
---status-pending: #64748b
---status-progress: #0ea5e9
---status-paused: #f59e0b
---status-resolved: #10b981
-
-/* Prioridade */
---priority-low: #64748b
---priority-medium: #0ea5e9
---priority-high: #f97316
---priority-urgent: #ef4444
-```
-
----
-
-## Arquitetura
-
-### Estrutura de Arquivos
-
-```
-src/
-├── server/
-│   ├── email/
-│   │   ├── email-service.ts      # Servico principal de envio
-│   │   ├── email-templates.ts    # Renderizacao de templates
-│   │   └── index.ts              # Exports
-│   └── notification/
-│       ├── notification-service.ts  # Orquestrador de notificacoes
-│       └── token-service.ts         # Gerenciamento de tokens
-├── app/
-│   ├── api/
-│   │   ├── notifications/
-│   │   │   └── preferences/
-│   │   │       └── route.ts      # API de preferencias
-│   │   ├── ticket-access/
-│   │   │   └── [token]/
-│   │   │       └── route.ts      # API de tokens de acesso
-│   │   └── tickets/
-│   │       └── rate/
-│   │           └── route.ts      # API de avaliacao
-│   ├── ticket-view/
-│   │   └── [token]/
-│   │       └── page.tsx          # Pagina de visualizacao
-│   ├── rate/
-│   │   └── [token]/
-│   │       └── page.tsx          # Pagina de avaliacao
-│   ├── settings/
-│   │   └── notifications/
-│   │       └── page.tsx          # Preferencias (staff)
-│   └── portal/
-│       └── profile/
-│           └── notifications/
-│               └── page.tsx      # Preferencias (colaboradores)
-└── components/
-    └── settings/
-        └── notification-preferences-form.tsx
-```
-
-### Servicos Principais
-
-#### EmailService (`email-service.ts`)
-
-Responsavel pelo envio de e-mails:
-
-```typescript
-await sendEmail({
-  to: 'usuario@email.com',
-  subject: 'Assunto do e-mail',
-  html: '<html>...</html>',
-  text: 'Versao texto',
-})
-```
-
-#### NotificationService (`notification-service.ts`)
-
-Orquestra o envio de notificacoes:
-
-```typescript
-// Notifica abertura de chamado
-await notifyTicketCreated(ticket)
-
-// Notifica resolucao
-await notifyTicketResolved(ticket, resolutionSummary)
-
-// Notifica comentario
-await notifyPublicComment(ticket, comment)
-```
-
-#### TokenService (`token-service.ts`)
-
-Gerencia tokens de acesso:
-
-```typescript
-// Gera token
-const token = await generateAccessToken({
-  ticketId: 'xxx',
-  userId: 'xxx',
-  scope: 'view',
-  expiresInDays: 7,
-})
-
-// Valida token
-const validated = await validateAccessToken(token)
-```
-
----
-
-## Configuracao SMTP
-
-O sistema utiliza SMTP para envio de e-mails. Consulte `docs/SMTP.md` para configuracao detalhada.
-
-### Variaveis de Ambiente
-
-```env
-SMTP_HOST=smtp.exemplo.com
-SMTP_PORT=587
-SMTP_USER=usuario
-SMTP_PASS=senha
-SMTP_FROM=noreply@exemplo.com
-SMTP_FROM_NAME=Raven
-```
-
----
-
-## Seguranca
-
-### Protecoes Implementadas
-
-1. **Tokens expiraveis**: Tokens de acesso expiram em 7 dias
-2. **Uso unico para acoes**: Tokens de avaliacao sao invalidados apos uso
-3. **Rate limiting**: Limite de envios por usuario/minuto
-4. **Sanitizacao HTML**: Todo conteudo dinamico e escapado
-5. **Links HTTPS**: Todos os links utilizam HTTPS
-6. **Preferencias obrigatorias**: Notificacoes de seguranca nao podem ser desativadas
-
-### Validacao de Tokens
-
-```typescript
-// Verifica escopo do token
-if (!hasScope(token.scope, 'rate')) {
-  return { error: 'Permissao insuficiente' }
-}
-
-// Verifica expiracao
-if (new Date() > token.expiresAt) {
-  return { error: 'Token expirado' }
-}
-```
-
----
-
-## Testes
-
-### E-mail de Teste
-
-Para testar o sistema, utilize o endpoint de teste:
-
-```typescript
-POST /api/email/test
-{
-  "to": "email@teste.com"
-}
-```
-
-### Variaveis de Teste
-
-```env
-TEST_EMAIL_RECIPIENT=monkeyesdras@gmail.com
-```
-
----
-
-## Compatibilidade
-
-### Clientes de E-mail Suportados
-
-- Gmail (web + app)
-- Outlook (web + desktop + app)
-- Apple Mail (macOS + iOS)
-- Yahoo Mail
-- Thunderbird
-
-### Tecnicas de Compatibilidade
-
-- Layout com tabelas (nao flexbox/grid)
-- CSS inline (nao blocos `<style>`)
-- Imagens com atributo `alt`
-- Fallback para fontes do sistema
-- Max-width com media queries
-
----
-
-## Proximos Passos
-
-### Funcionalidades Planejadas
-
-- [ ] Resumos digest (diario/semanal)
-- [ ] Preferencias por categoria
-- [ ] Relatorios semanais para admins
-- [ ] Notificacoes de backup
-- [ ] Fila de envio com retry
-
-### Melhorias
-
-- [ ] Testes automatizados para templates
-- [ ] Preview de e-mail na interface
-- [ ] Metricas de entrega
-- [ ] Integracao com servicos de e-mail marketing
diff --git a/docs/FORGEJO-CI-CD.md b/docs/FORGEJO-CI-CD.md
deleted file mode 100644
index fb1cc56..0000000
--- a/docs/FORGEJO-CI-CD.md
+++ /dev/null
@@ -1,296 +0,0 @@
-# Forgejo CI/CD - Documentacao
-
-Este documento descreve a configuracao do Forgejo como alternativa ao GitHub Actions para CI/CD self-hosted.
-
-## Por que Forgejo?
-
-A partir de marco de 2026, o GitHub passara a cobrar $0.002 por minuto de execucao em self-hosted runners. O Forgejo Actions oferece a mesma experiencia visual e funcionalidade sem custo adicional.
-
-## Arquitetura
-
-```
-Claude Code / VS Code
-       |
-   Git local
-       |
-   git push origin main    (GitHub - backup)
-   git push forgejo main   (Forgejo - CI/CD)
-       |
-   Forgejo (git.esdrasrenan.com.br)
-       |
-   Forgejo Actions (dispara automaticamente)
-       |
-   Forgejo Runner (VPS)
-       |
-   Docker Swarm deploy
-```
-
-**Fluxo:** Push para ambos os remotes. O push para `forgejo` dispara o CI/CD.
-
-```bash
-# Push para ambos (recomendado)
-git push origin main && git push forgejo main
-
-# Ou use o alias configurado
-git push-all
-```
-
-## URLs e Credenciais
-
-| Servico | URL | Usuario |
-|---------|-----|---------|
-| Forgejo UI | https://git.esdrasrenan.com.br | esdras |
-| Forgejo SSH | git@git.esdrasrenan.com.br:2222 | - |
-| Actions | https://git.esdrasrenan.com.br/esdras/sistema-de-chamados/actions | - |
-
-**Senha inicial:** `ForgejoAdmin2025!` (altere apos primeiro acesso)
-
-## Estrutura de Arquivos
-
-```
-projeto/
-├── .forgejo/
-│   └── workflows/
-│       ├── ci-cd-web-desktop.yml    # Deploy principal (VPS + Convex)
-│       └── quality-checks.yml       # Lint, test, build
-├── .github/
-│   └── workflows/                   # Workflows originais do GitHub
-│       └── ...
-└── forgejo/
-    ├── stack.yml                    # Stack Docker do Forgejo
-    └── setup-runner.sh              # Script de setup do runner
-```
-
-## Configuracao na VPS
-
-### Forgejo Server
-
-Rodando como servico Docker Swarm:
-
-```bash
-# Localização do stack
-/srv/forgejo/stack.yml
-
-# Comandos uteis
-docker service ls --filter "name=forgejo"
-docker service logs forgejo_forgejo --tail 100
-docker stack deploy -c /srv/forgejo/stack.yml forgejo
-```
-
-### Forgejo Runner
-
-Rodando como servico systemd:
-
-```bash
-# Localização
-/srv/forgejo-runner/
-
-# Arquivos
-/srv/forgejo-runner/forgejo-runner    # Binario
-/srv/forgejo-runner/config.yaml       # Configuracao
-/srv/forgejo-runner/.runner           # Registro
-
-# Comandos uteis
-systemctl status forgejo-runner
-systemctl restart forgejo-runner
-journalctl -u forgejo-runner -f
-
-# Labels do runner
-- ubuntu-latest:docker://node:20-bookworm
-- self-hosted:host
-- linux:host
-- vps:host
-```
-
-## Fluxo de Trabalho
-
-O repositorio no Forgejo recebe pushes diretos (nao e mais um mirror).
-
-### Uso diario
-
-```bash
-# Trabalhe normalmente
-git add .
-git commit -m "sua mensagem"
-
-# Push para GitHub (backup) e Forgejo (CI/CD)
-git push origin main && git push forgejo main
-
-# Acompanhe o CI/CD em:
-# https://git.esdrasrenan.com.br/esdras/sistema-de-chamados/actions
-```
-
-### Configurar alias (opcional)
-
-```bash
-# Adicionar alias para push em ambos
-git config alias.push-all '!git push origin main && git push forgejo main'
-
-# Usar:
-git push-all
-```
-
-## Workflows Disponiveis
-
-### ci-cd-web-desktop.yml
-
-Triggers:
-- Push na branch `main`
-- Tags `v*.*.*`
-- workflow_dispatch (manual)
-
-Jobs:
-1. **changes** - Detecta arquivos alterados
-2. **deploy** - Deploy na VPS (Next.js + Docker Swarm, usando Bun)
-3. **convex_deploy** - Deploy das functions Convex
-4. ~~**desktop_release**~~ - Build do app desktop (comentado - sem runner Windows)
-
-### quality-checks.yml
-
-Triggers:
-- Push na branch `main`
-- Pull requests para `main`
-
-Jobs:
-1. **lint-test-build** - Lint, testes e build
-
-## Diferenca do GitHub Actions
-
-Os workflows do Forgejo sao quase identicos aos do GitHub Actions. Principais diferencas:
-
-1. **Localizacao:** `.forgejo/workflows/` em vez de `.github/workflows/`
-
-2. **Actions URL:** Usar `https://github.com/` prefixo nas actions
-   ```yaml
-   # GitHub Actions
-   uses: actions/checkout@v4
-
-   # Forgejo Actions
-   uses: https://github.com/actions/checkout@v4
-   ```
-
-3. **runs-on:** Usar labels do self-hosted runner em vez de `ubuntu-latest`
-   ```yaml
-   # GitHub Actions (hosted runner)
-   runs-on: ubuntu-latest
-
-   # Forgejo Actions (self-hosted)
-   runs-on: [ self-hosted, linux, vps ]
-   ```
-
-4. **Secrets:** Configurar em Settings > Actions > Secrets no Forgejo
-
-## Manutencao
-
-### Atualizar Forgejo
-
-```bash
-ssh root@154.12.253.40
-cd /srv/forgejo
-# Editar stack.yml para nova versao da imagem
-docker stack deploy -c stack.yml forgejo
-```
-
-### Atualizar Runner
-
-```bash
-ssh root@154.12.253.40
-cd /srv/forgejo-runner
-systemctl stop forgejo-runner
-
-# Baixar nova versao
-RUNNER_VERSION="6.2.2"  # ajustar versao
-curl -sL -o forgejo-runner "https://code.forgejo.org/forgejo/runner/releases/download/v${RUNNER_VERSION}/forgejo-runner-${RUNNER_VERSION}-linux-amd64"
-chmod +x forgejo-runner
-
-systemctl start forgejo-runner
-```
-
-### Re-registrar Runner
-
-Se o runner perder a conexao:
-
-```bash
-ssh root@154.12.253.40
-cd /srv/forgejo-runner
-
-# Gerar novo token no Forgejo
-docker exec -u 1000:1000 $(docker ps -q --filter "name=forgejo_forgejo") \
-  /usr/local/bin/gitea --config /data/gitea/conf/app.ini actions generate-runner-token
-
-# Re-registrar
-systemctl stop forgejo-runner
-rm .runner
-./forgejo-runner register \
-  --instance https://git.esdrasrenan.com.br \
-  --token "NOVO_TOKEN" \
-  --name "vps-runner" \
-  --labels "ubuntu-latest:docker://node:20-bookworm,self-hosted:host,linux:host,vps:host" \
-  --no-interactive
-systemctl start forgejo-runner
-```
-
-### Backup
-
-```bash
-# Backup do volume do Forgejo
-docker run --rm -v forgejo_forgejo_data:/data -v /backup:/backup alpine \
-  tar czf /backup/forgejo-backup-$(date +%Y%m%d).tar.gz /data
-```
-
-## Troubleshooting
-
-### Runner nao aparece online
-
-```bash
-# Verificar status
-systemctl status forgejo-runner
-journalctl -u forgejo-runner --no-pager -n 50
-
-# Verificar conectividade
-curl -s https://git.esdrasrenan.com.br/api/healthz
-
-# Se o runner mostrar erro "404 Not Found" apos reinicio do Forgejo:
-systemctl restart forgejo-runner
-```
-
-### Workflow nao dispara apos push
-
-1. Verificar se o arquivo esta em `.forgejo/workflows/`
-2. Verificar se Actions esta habilitado no repositorio (Settings > Actions)
-3. Verificar se o runner esta online (Settings > Actions > Runners)
-4. **Regenerar hooks do repositorio:**
-   ```bash
-   docker exec -u 1000:1000 $(docker ps -q --filter "name=forgejo_forgejo") \
-     /usr/local/bin/gitea admin regenerate hooks --config /data/gitea/conf/app.ini
-   ```
-
-### Erro de LevelDB Lock (queue nao inicia)
-
-Se o Forgejo mostrar erro `unable to lock level db at /data/gitea/queues/common`:
-
-1. O stack.yml ja usa `FORGEJO__queue__TYPE=channel` para evitar esse problema
-2. Se o erro persistir, limpe o diretorio de queues:
-   ```bash
-   docker exec $(docker ps -q --filter "name=forgejo_forgejo") \
-     rm -rf /data/gitea/queues/*
-   docker service update --force forgejo_forgejo
-   ```
-
-### Erro de permissao no deploy
-
-O runner precisa de acesso ao Docker:
-
-```bash
-# Verificar grupo docker
-groups runner
-# Adicionar se necessario
-usermod -aG docker runner
-systemctl restart forgejo-runner
-```
-
-## Referencias
-
-- [Forgejo Documentation](https://forgejo.org/docs/)
-- [Forgejo Actions](https://forgejo.org/docs/latest/user/actions/)
-- [Forgejo Runner](https://code.forgejo.org/forgejo/runner)
diff --git a/docs/LOCAL-DEV.md b/docs/LOCAL-DEV.md
deleted file mode 100644
index 00b4e34..0000000
--- a/docs/LOCAL-DEV.md
+++ /dev/null
@@ -1,166 +0,0 @@
-# Desenvolvimento Local
-
-Guia para rodar o projeto localmente conectando aos dados de producao.
-
-## Pre-requisitos
-
-- [Bun](https://bun.sh/) 1.3+
-- [Docker](https://www.docker.com/) (para PostgreSQL)
-- Node.js 20+ (opcional, usado pelo tsx)
-
-## 1. Subir o PostgreSQL
-
-O sistema usa PostgreSQL para autenticacao (Better Auth). Os dados de tickets ficam no Convex.
-
-```bash
-docker run -d \
-  --name postgres-chamados \
-  -p 5432:5432 \
-  -e POSTGRES_PASSWORD=dev \
-  -e POSTGRES_DB=sistema_chamados \
-  postgres:18
-```
-
-Para verificar se esta rodando:
-
-```bash
-docker ps | grep postgres-chamados
-```
-
-Para parar/iniciar posteriormente:
-
-```bash
-docker stop postgres-chamados
-docker start postgres-chamados
-```
-
-## 2. Configurar variaveis de ambiente
-
-O arquivo `.env.local` ja vem configurado para desenvolvimento local apontando para o Convex de producao:
-
-```env
-NODE_ENV=development
-
-# URLs locais
-NEXT_PUBLIC_APP_URL=http://localhost:3000
-BETTER_AUTH_URL=http://localhost:3000
-
-# Convex de producao (dados reais)
-NEXT_PUBLIC_CONVEX_URL=https://convex.esdrasrenan.com.br
-CONVEX_INTERNAL_URL=https://convex.esdrasrenan.com.br
-
-# PostgreSQL local (apenas autenticacao)
-DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
-```
-
-## 3. Instalar dependencias
-
-```bash
-bun install
-```
-
-## 4. Gerar cliente Prisma e aplicar schema
-
-```bash
-bun run prisma:generate
-bunx prisma db push
-```
-
-## 5. Criar usuarios de desenvolvimento
-
-O seed cria usuarios locais para autenticacao:
-
-```bash
-DATABASE_URL="postgresql://postgres:dev@localhost:5432/sistema_chamados" bun tsx scripts/seed-auth.mjs
-```
-
-### Credenciais padrao
-
-| Usuario       | Email                | Senha      | Role  |
-|---------------|----------------------|------------|-------|
-| Administrador | `admin@sistema.dev`  | `admin123` | admin |
-| Agentes       | `*@rever.com.br`     | `agent123` | agent |
-
-## 6. Iniciar o servidor de desenvolvimento
-
-```bash
-bun run dev:bun
-```
-
-Acesse: http://localhost:3000
-
-## Arquitetura Local vs Producao
-
-```
-┌─────────────────────────────────────────────────────────────┐
-│                    DESENVOLVIMENTO LOCAL                     │
-├─────────────────────────────────────────────────────────────┤
-│                                                             │
-│  localhost:3000 (Next.js)                                   │
-│       │                                                     │
-│       ├──► PostgreSQL local (porta 5432)                    │
-│       │    └── Autenticacao (Better Auth)                   │
-│       │    └── Usuarios, sessoes, contas                    │
-│       │                                                     │
-│       └──► convex.esdrasrenan.com.br (remoto)               │
-│            └── Dados de producao                            │
-│            └── Tickets, empresas, filas, etc.               │
-│                                                             │
-└─────────────────────────────────────────────────────────────┘
-```
-
-## Comandos uteis
-
-| Comando | Descricao |
-|---------|-----------|
-| `bun run dev:bun` | Inicia servidor de desenvolvimento com Turbopack |
-| `bun run build:bun` | Build de producao |
-| `bun run lint` | Verificar codigo com ESLint |
-| `bun test` | Rodar testes |
-| `bunx prisma studio` | Interface visual do banco de dados |
-
-## Solucao de problemas
-
-### Erro de conexao com PostgreSQL
-
-```
-Error: P1001: Can't reach database server at localhost:5432
-```
-
-**Solucao:** Verifique se o container Docker esta rodando:
-
-```bash
-docker start postgres-chamados
-```
-
-### Erro de migracao (tipo DATETIME)
-
-Se aparecer erro sobre tipo `DATETIME` ao rodar migrations, use `db push` em vez de `migrate`:
-
-```bash
-bunx prisma db push --accept-data-loss
-```
-
-### Usuario nao consegue logar
-
-Os usuarios de autenticacao ficam no PostgreSQL local, nao no Convex. Rode o seed novamente:
-
-```bash
-DATABASE_URL="postgresql://postgres:dev@localhost:5432/sistema_chamados" bun tsx scripts/seed-auth.mjs
-```
-
-### Limpar banco e recriar
-
-```bash
-docker stop postgres-chamados
-docker rm postgres-chamados
-docker run -d --name postgres-chamados -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18
-bunx prisma db push
-DATABASE_URL="postgresql://postgres:dev@localhost:5432/sistema_chamados" bun tsx scripts/seed-auth.mjs
-```
-
-## Proximos passos
-
-- Para deploy em producao, consulte `docs/OPERACAO-PRODUCAO.md`
-- Para configuracao de SMTP, consulte `docs/SMTP.md`
-- Para testes automatizados, consulte `docs/testes-vitest.md`
diff --git a/docs/OPERACAO-PRODUCAO.md b/docs/OPERACAO-PRODUCAO.md
deleted file mode 100644
index 33a5d92..0000000
--- a/docs/OPERACAO-PRODUCAO.md
+++ /dev/null
@@ -1,351 +0,0 @@
-# Runbook de Operação — Produção (Traefik + Convex Self‑Hosted) — Arquivo
-
-Nota: este documento foi substituído por `docs/operations.md` e permanece aqui como histórico.
-
-> Documento vivo. Guia completo para (1) preparar a VPS, (2) fazer deploy com Traefik/Swarm, (3) publicar o backend Convex self‑hosted, (4) popular seeds e (5) operar/atualizar com ou sem CI/CD. Tudo em PT‑BR.
-
-## Visão geral
-- Frontend (Next.js) público em `tickets.esdrasrenan.com.br`.
-- Backend Convex self‑hosted em `convex.esdrasrenan.com.br` (imagem oficial Convex).
-- Traefik no Docker Swarm (rede `traefik_public`) roteando por hostname (sem conflito de portas).
-- Banco Prisma (SQLite) persistente via volume `sistema_db` (mapeado em `/app/data`).
-- Estado do Convex persistente via volume `convex_data`.
-- Seeds prontos (Better Auth e dados demo Convex).
-- Seeds Better Auth automáticos: o container do web executa `bun run auth:seed` após `prisma migrate deploy`, garantindo usuários padrão em toda inicialização (sem resetar senha existente por padrão).
-
-### Sessão de dispositivo (Desktop/Tauri)
-- A rota `GET /machines/handshake?token=...&redirect=/portal|/dashboard` é pública no middleware para permitir a criação da sessão "machine" a partir do agente desktop, mesmo sem login prévio.
-- Após o handshake, o servidor grava cookies de sessão (Better Auth) e um cookie `machine_ctx` com o vínculo (persona, assignedUser*, etc.). Em seguida, o App carrega `/api/machines/session` para preencher o contexto no cliente (`machineContext`).
-- Com esse contexto, o Portal exibe corretamente o nome/e‑mail do colaborador/gestor no cabeçalho e permite abrir chamados em nome do usuário vinculado.
-- Em sessões de dispositivo, o botão "Encerrar sessão" no menu do usuário é ocultado por padrão na UI interna.
-
-#### Detalhes importantes (aprendidos em produção)
-- CORS com credenciais: as rotas `POST /api/machines/sessions` e `GET /machines/handshake` precisam enviar `Access-Control-Allow-Credentials: true` para que os cookies do Better Auth sejam aceitos na WebView.
-- Vários `Set-Cookie`: alguns navegadores/ambientes colapsam cabeçalhos. Para confiabilidade, usamos `NextResponse.cookies.set(...)` para cada cookie, em vez de repassar o cabeçalho bruto.
-- Top-level navigation: mesmo tentando criar a sessão via `POST /api/machines/sessions`, mantemos a navegação final pelo `GET /machines/handshake` (primeira parte) para maximizar a aceitação de cookies no WebView.
-- Front tolerante: o portal preenche `machineContext` mesmo quando `/api/auth/get-session` retorna `null` na WebView e deriva a role "machine" do contexto — assim o colaborador consegue abrir tickets normalmente.
-- Página de diagnóstico: `GET /portal/debug` exibe o status/JSON de `/api/auth/get-session` e `/api/machines/session` com os mesmos cookies da aba.
-
-#### Troubleshooting rápido
-1. Abra o app desktop e deixe ele redirecionar para `/portal/debug`.
-2. Se `machines/session` for 200 e `get-session` for `null`, está OK — o portal usa `machineContext` assim mesmo.
-3. Se `machines/session` for 401/403:
-   - Verifique CORS/credenciais (`Access-Control-Allow-Credentials: true`).
-   - Garante que estamos usando `cookies.set` para aplicar todos os cookies da Better Auth.
-   - Refaça o handshake (feche reabra o desktop). Opcional: renomeie `EBWebView` para limpar cookies no Windows.
-4. Se o app desktop exibir `Falha no registro (500)` com `attempt to write a readonly database`, o volume `sistema_sistema_db` ficou com permissões incorretas (SQLite não consegue gravar). Rode `docker run --rm -v sistema_sistema_db:/data alpine:3 sh -lc 'chown -R 1000:1000 /data && chmod -R ug+rwX /data'` ou simplesmente dispare um deploy (o workflow CI agora corrige as permissões antes de publicar).
-
-## Requisitos
-- VPS com Docker/Swarm e Traefik já em execução na rede externa `traefik_public`.
-- Portainer opcional (para gerenciar a stack “sistema”).
-- Domínios apontando para a VPS:
-  - `tickets.esdrasrenan.com.br` (frontend)
-  - `convex.esdrasrenan.com.br` (Convex backend)
-
-## Layout do servidor
-- Código do projeto: `/srv/apps/sistema` (bind no stack).
-- Volumes Swarm:
-  - `sistema_db` → `/app/data` (SQLite / Prisma)
-  - `convex_data` → `/convex/data` (Convex backend)
-
-## .env (produção)
-Arquivo base: `.env` na raiz do projeto. Exemplo mínimo (substitua domínios/segredos):
-
-```
-NEXT_PUBLIC_APP_URL=https://tickets.esdrasrenan.com.br
-BETTER_AUTH_URL=https://tickets.esdrasrenan.com.br
-NEXT_PUBLIC_CONVEX_URL=https://convex.esdrasrenan.com.br
-CONVEX_INTERNAL_URL=http://convex_backend:3210
-BETTER_AUTH_SECRET=<hex forte gerado por `openssl rand -hex 32`>
-DATABASE_URL=file:./prisma/db.sqlite
-
-# Seeds automáticos (Better Auth)
-# Garante usuários padrão sem resetar senhas existentes
-SEED_ENSURE_ONLY=true
-
-# SMTP
-SMTP_ADDRESS=<smtp.host>
-SMTP_PORT=465
-SMTP_DOMAIN=<seu-dominio>
-SMTP_USERNAME=<usuario>
-SMTP_PASSWORD=<senha>
-SMTP_AUTHENTICATION=login
-SMTP_ENABLE_STARTTLS_AUTO=false
-SMTP_TLS=true
-MAILER_SENDER_EMAIL="Nome <no-reply@seu-dominio.com>"
-
-# Dispositivo/inventário
-MACHINE_PROVISIONING_SECRET=<hex forte>
-MACHINE_TOKEN_TTL_MS=2592000000
-FLEET_SYNC_SECRET=<hex forte ou igual ao de provisionamento>
-
-# Conexões internas (Next.js -> Convex)
-# CONVEX_INTERNAL_URL deve apontar para o hostname/porta do serviço no Swarm.
-
-# Self-heal do Raven (opcional)
-REMOTE_ACCESS_TOKEN_GRACE_MS=900000 # 15 minutos para aceitar tokens recém-revogados
-
-# Outros
-CONVEX_SYNC_SECRET=dev-sync-secret
-ALERTS_LOCAL_HOUR=8
-SYNC_TENANT_ID=tenant-atlas
-SEED_TENANT_ID=tenant-atlas
-
-# Importante para self-hosted: comentar se existir
-# CONVEX_DEPLOYMENT=...
-```
-
-Atenção
-- `MAILER_SENDER_EMAIL` precisa de aspas se contiver espaços.
-- Em self‑hosted, NÃO usar `CONVEX_DEPLOYMENT`.
-- O Raven armazena o código de provisionamento localmente. Se o token for revogado (reset/reinstalação), ele reprovisiona sozinho e reenfileira o acesso remoto do RustDesk — mantenha `REMOTE_ACCESS_TOKEN_GRACE_MS` alinhado ao seu SLA.
-
-## Stack (Docker Swarm + Traefik)
-O arquivo do stack está versionado em `stack.yml`. Ele sobe:
-- `web` (Next.js) — builda e roda na porta interna 3000 (roteada pelo Traefik por hostname).
-- `convex_backend` — imagem oficial do Convex self‑hosted (porta interna 3210, roteada pelo Traefik).
-
-Bind dos volumes (absolutos, compatível com Portainer/Swarm):
-- `/srv/apps/sistema:/app` → código do projeto dentro do container web.
-- volume `sistema_db` → `/app/data` (SQLite do Prisma).
-- volume `convex_data` → `/convex/data` (estado do Convex backend).
-
-Rótulos Traefik (labels) no stack mapeiam:
-- `tickets.esdrasrenan.com.br` → serviço `web` porta 3000.
-- `convex.esdrasrenan.com.br` → serviço `convex_backend` porta 3210.
-
-## Deploy da stack
-Via Portainer (recomendado)
-1. Abra o Portainer → Stacks → Add/Update e cole o conteúdo de `stack.yml` (ou vincule ao repositório para “Pull/Deploy”).
-2. Clique em “Deploy the stack” (ou “Update the stack”).
-
-Via CLI
-```
-docker stack deploy --with-registry-auth -c /srv/apps/sistema/stack.yml sistema
-```
-
-Verificação
-- Serviços: `docker stack services sistema`
-- Logs:
-  - `docker service logs -f sistema_web`
-  - `docker service logs -f sistema_convex_backend`
-
-Acesso
-- App: `https://tickets.esdrasrenan.com.br`
-- Convex: `https://convex.esdrasrenan.com.br` (o importante é o WebSocket do cliente conectar; o path `/version` responde para sanity‑check)
-
-## Zero‑downtime (sem queda durante deploy)
-
-Para evitar interrupção perceptível no deploy, habilitamos rollout "start-first". Para este projeto, mantemos **1 réplica** (web e Convex) por segurança, pois:
-- O web usa SQLite (Prisma); múltiplas réplicas concorrendo gravação no mesmo arquivo podem causar erros de lock/readonly.
-- O Convex backend self‑hosted não é clusterizado.
-
-O `stack.yml` já inclui:
-- `replicas: 1` + `update_config.order: start-first` (Swarm sobe a nova task saudável antes de desligar a antiga).
-- `failure_action: rollback`.
-- `healthcheck` por porta local, garantindo que o Swarm só troque quando a nova task estiver OK.
-
-Se quiser ajustar recursos/estratégia:
-```
-deploy:
-  replicas: 2
-  update_config:
-    parallelism: 1
-    order: start-first
-    failure_action: rollback
-  restart_policy:
-    condition: any
-healthcheck:
-  # web
-  test: ["CMD", "node", "-e", "fetch('http://localhost:3000').then(r=>process.exit(r.ok?0:1)).catch(()=>process.exit(1))"]
-  interval: 10s
-  timeout: 3s
-  retries: 5
-  start_period: 30s
-```
-
-Observação: o CI já força `docker service update --force` após `stack deploy` e passa `RELEASE_SHA` no ambiente para variar a spec em todo commit, assegurando rollout.
-
-## App Desktop (Tauri)
-- Build local por SO:
-  - Linux: `bun run --cwd apps/desktop tauri build`
-  - Windows/macOS: executar o mesmo comando no respectivo sistema (o Tauri gera .msi/.dmg/.app).
-- Por padrão, o executável em modo release usa `https://tickets.esdrasrenan.com.br` como `APP_URL` e `API_BASE_URL`.
-- Para customizar, crie `apps/desktop/.env` com `VITE_APP_URL` e `VITE_API_BASE_URL`.
-- Saída dos pacotes: `apps/desktop/src-tauri/target/release/bundle/`.
-
-### Alertas de postura (opcional)
-- Variáveis de ambiente para geração automática de tickets em alertas de postura (CPU alta, serviço parado, SMART em falha):
-  - `MACHINE_ALERTS_CREATE_TICKETS=true|false` (padrão: true)
-  - `MACHINE_ALERTS_TICKET_REQUESTER_EMAIL=admin@sistema.dev` (usuário solicitante dos tickets automáticos)
-
-### CI de Release do Desktop
-- Workflow: `.github/workflows/desktop-release.yml` (build Linux/Windows/macOS).
-- Preencha os Secrets no repositório (Settings > Secrets > Actions):
-  - `TAURI_PRIVATE_KEY`
-  - `TAURI_KEY_PASSWORD`
-- Disparo: tag `desktop-v*` ou via `workflow_dispatch`.
-  
-
-### Dashboard (opcional)
-Você pode expor o painel do Convex para inspeção em produção.
-
-DNS
-- Criar `convex-admin.esdrasrenan.com.br` apontando para a VPS.
-
-Stack
-- O serviço `convex_dashboard` já está definido em `stack.yml` com Traefik. Após atualizar a stack:
-  - Acesse `https://convex-admin.esdrasrenan.com.br`.
-  - Use a Admin Key gerada por `./generate_admin_key.sh` para autenticar.
-
-## Convex self‑hosted — configuração inicial
-1. Gerar Admin Key (uma vez, dentro do container do Convex):
-```
-# Console/exec no container sistema_convex_backend
-./generate_admin_key.sh
-# Copiar/guardar a chave: convex-self-hosted|...
-```
-2. Publicar o código Convex (deploy das functions) — sem instalar nada na VPS:
-```
-docker run --rm -it \
-  -v /srv/apps/sistema:/app \
-  -w /app \
-  -e CONVEX_SELF_HOSTED_URL=https://convex.esdrasrenan.com.br \
-  -e CONVEX_SELF_HOSTED_ADMIN_KEY='COLE_A_CHAVE_AQUI' \
-  oven/bun:1 bash -lc "bun install --frozen-lockfile && bun x convex deploy"
-```
-
-Observação
-- Sempre que alterar código em `convex/`, repita o comando acima para publicar as mudanças.
-
-### Variáveis do Convex (importante)
-As functions do Convex leem variáveis via `convex env`, não do `.env` do container.
-No CI, defina os seguintes Secrets (Repo → Settings → Secrets and variables → Actions):
-
-- `CONVEX_SELF_HOSTED_URL` — ex.: `https://convex.esdrasrenan.com.br`
-- `CONVEX_SELF_HOSTED_ADMIN_KEY` — gerada por `./generate_admin_key.sh`
-- `MACHINE_PROVISIONING_SECRET` — hex forte
-- (opcional) `MACHINE_TOKEN_TTL_MS` — ex.: `2592000000`
-- (opcional) `FLEET_SYNC_SECRET`
-
-O job `convex_deploy` sempre roda `convex env set` com os Secrets acima antes do `convex deploy`.
-Se preferir setar manualmente:
-
-- `MACHINE_PROVISIONING_SECRET` — obrigatório para `/api/machines/register`
-- (opcional) `MACHINE_TOKEN_TTL_MS`, `FLEET_SYNC_SECRET`
-
-CLI manual (exemplo):
-```
-docker run --rm -it \
-  -v /srv/apps/sistema:/app -w /app \
-  -e CONVEX_SELF_HOSTED_URL=https://convex.esdrasrenan.com.br \
-  -e CONVEX_SELF_HOSTED_ADMIN_KEY='COLE_A_CHAVE' \
-  oven/bun:1 bash -lc "set -euo pipefail; bun install --frozen-lockfile; \
-    unset CONVEX_DEPLOYMENT; \
-    bun x convex env set MACHINE_PROVISIONING_SECRET 'seu-hex' -y; \
-    bun x convex env list"
-```
-
-### Smoke test pós‑deploy (CI)
-O pipeline executa um teste rápido após o deploy do Web:
-- Registra uma dispositivo fake usando `MACHINE_PROVISIONING_SECRET` do `/srv/apps/sistema/.env`
-- Espera `HTTP 201` e extrai `machineToken`
-- Envia `heartbeat` e espera `HTTP 200`
-- Se falhar, o job é marcado como erro (evita regressões silenciosas)
-
-## Seeds
-- Dados de demonstração Convex: acesse uma vez `https://tickets.esdrasrenan.com.br/dev/seed`.
-- Usuários (Better Auth):
-```
-CONTAINER=$(docker ps --format '{{.ID}} {{.Names}}' | grep sistema_web | awk '{print $1}' | head -n1)
-docker exec -it "$CONTAINER" bash -lc 'cd /app && bun run auth:seed'
-```
-- Apenas um admin (em produção):
-```
-CONTAINER=$(docker ps --format '{{.ID}} {{.Names}}' | grep sistema_web | awk '{print $1}' | head -n1)
-docker exec -it "$CONTAINER" bash -lc 'cd /app && \
-  SEED_USER_EMAIL="seu-email@dominio.com" \
-  SEED_USER_PASSWORD="suaSenhaForte" \
-  SEED_USER_NAME="Seu Nome" \
-  SEED_USER_ROLE="admin" \
-  bun run auth:seed'
-```
-- Filas padrão: `docker exec -it "$CONTAINER" bash -lc 'cd /app && bun run queues:ensure'`
-
-## Atualizações (sem CI)
-- App (Next.js):
-```
-cd /srv/apps/sistema
-git pull
-docker stack deploy --with-registry-auth -c stack.yml sistema
-```
-- Convex (functions): repetir o container `oven/bun:1` com `bun x convex deploy` (ver seção Convex).
-- Reiniciar serviços sem alterar o stack: `docker service update --force sistema_web` (ou `sistema_convex_backend`).
-
-## CI/CD (GitHub Actions + runner self‑hosted)
-1. Registrar runner na VPS:
-   - Repo → Settings → Actions → Runners → New self‑hosted → Linux
-   - Labels: `self-hosted, linux, vps`
-2. Ajustar job `deploy` em `.github/workflows/ci-cd-web-desktop.yml` para:
-   - `cd /srv/apps/sistema && git pull`
-   - `docker stack deploy --with-registry-auth -c stack.yml sistema`
-3. Adicionar job `convex_deploy` (opcional) no mesmo runner:
-   - Executar container `oven/bun:1` com envs `CONVEX_SELF_HOSTED_URL` e `CONVEX_SELF_HOSTED_ADMIN_KEY` (secrets do GitHub)
-   - Rodar `bun x convex deploy`
-
-Secrets necessários no GitHub (Repo → Settings → Secrets and variables → Actions)
-- `CONVEX_SELF_HOSTED_URL` = `https://convex.esdrasrenan.com.br`
-- `CONVEX_SELF_HOSTED_ADMIN_KEY` = chave retornada por `./generate_admin_key.sh`
-- (Desktop) `VPS_HOST`, `VPS_USER`, `VPS_SSH_KEY`, `TAURI_PRIVATE_KEY`, `TAURI_KEY_PASSWORD` — se usar o job de release desktop
-
-Benefícios
-- Push na `main` → pipeline atualiza app e (opcionalmente) publica mudanças no Convex.
-
-## Trocar domínio ou VPS (checklist)
-1. Criar DNS para novos domínios (app/convex) apontando para a VPS nova.
-2. Copiar o projeto para `/srv/apps/sistema` na nova VPS.
-3. Ajustar `.env` com novos domínios e SEGREDOS novos (gire novamente em produção).
-4. Deploy da stack.
-5. Convex: gerar Admin Key no novo container e `convex deploy` apontando para a nova URL.
-6. Testar front + WS (sem erro 1006) e seeds conforme necessário.
-
-## Problemas comuns e correções
-- WebSocket 1006 no front:
-  - Convex não está recebendo/concluindo handshake WS → ver logs `sistema_convex_backend`.
-  - DNS/Traefik incorretos → confirmar labels/hostnames e DNS.
-- `MAILER_SENDER_EMAIL` com erro de parsing:
-  - Adicionar aspas no `.env`.
-- Lockfile desatualizado:
-  - Rode `bun install --frozen-lockfile` sempre que ajustar dependências para manter o `bun.lock` consistente em produção.
-- Portainer erro de bind relativo:
-  - Usar caminho absoluto `/srv/apps/sistema:/app` no stack (feito).
-- Prisma CLI “not found”:
-  - Execute `bun install` no container de build garantindo a instalação das devDependencies (Prisma CLI fica disponível via `bun x prisma ...`).
-- Convex CLI pedindo interação:
-  - Não usar CLI em produção; usamos imagem oficial `convex-backend` e `convex deploy` via container transitório com Admin Key.
-
-## Comandos úteis
-- Serviços: `docker stack services sistema`
-- Logs: `docker service logs -f sistema_web` / `docker service logs -f sistema_convex_backend`
-- Reiniciar: `docker service update --force <service>`
-- Status Traefik (se exposto): `docker service logs -f traefik`
-
-## Segurança
-- Nunca commit `.env` com segredos reais.
-- Guarde a `Admin Key` do Convex em local seguro; use secrets no GitHub.
-- Gire segredos ao migrar de VPS/domínio.
-
-## Referências
-- Stack do projeto: `stack.yml`
-- CI/CD (web + desktop): `.github/workflows/ci-cd-web-desktop.yml`
-- Guia CI/CD Desktop: `apps/desktop/docs/guia-ci-cd-web-desktop.md`
-- Docs Convex self‑hosted: imagem oficial `ghcr.io/get-convex/convex-backend`
-
-## Bundlers (Next.js)
-- Em desenvolvimento utilizamos Turbopack (`next dev --turbopack`) pela velocidade incremental e mantemos fallback webpack.
-- Builds de produção rodam com `next build --turbopack`; use `next build --webpack` apenas se precisar depurar diferenças.
-- Scripts principais (package.json):
-  - `dev`: `next dev --turbopack`
-  - `build`: `next build --turbopack`
-  - `build:webpack`: `next build --webpack` (fallback)
-- O workflow de CI executa `bun run build:bun` (roda `next build --turbopack` via Bun) e a stack continua a usar `bun run start:bun` sobre o artefato gerado.
diff --git a/docs/OPERATIONS.md b/docs/OPERATIONS.md
deleted file mode 100644
index b9f0bbc..0000000
--- a/docs/OPERATIONS.md
+++ /dev/null
@@ -1,523 +0,0 @@
-# Operações — Sistema de Chamados (Prod)
-
-Este documento consolida as mudanças recentes, o racional por trás delas e o procedimento de operação/deploy (Web e Convex self‑hosted) do ambiente em produção.
-
-## 1) Mudanças Funcionais (Front + Server)
-
-- Empresas (admin)
-  - “Slug” renomeado para “Apelido” (mensagens e placeholders ajustados).
-
-- Fila padrão ao criar tickets
-  - Todo novo ticket entra na fila “Chamados”.
-  - Implementado no backend (fallback) e pré‑seleção na UI.
-
-- Status de tickets e interações
-  - Nomes/cores atualizados:
-    - Pendente (cinza), Em andamento (azul), Pausado (amarelo), Resolvido (verde).
-  - Transições automáticas:
-    - Iniciar (play) → status “Em andamento”.
-    - Pausar → status “Pausado”.
-  - “Encerrar” permanece manual. O dropdown foi substituído por badge + botão “Encerrar”.
-  - Diálogo de encerramento: botão “Cancelar” adicionado (além de “Limpar mensagem”/“Encerrar ticket”).
-
-- Dashboard — Últimos chamados
-  - Prioridade: sem responsável primeiro (dos mais antigos para os mais recentes), depois demais chamados.
-
-- Filtros de tickets
-  - Filtro por “Responsável” (agente/admin) adicionado.
-  - Salvar filtro como padrão por usuário (localStorage) + “Limpar padrão”.
-  - Empresas no filtro: lista completa via API admin (não só empresas presentes em tickets).
-  - Produção: filtro “Responsável” agora é feito no servidor (assigneeId); o front não envia mais parâmetros inválidos.
-
-- Editor de comentários (Tiptap)
-  - Correção: reativar edição quando um responsável é atribuído (o editor agora reflete mudanças em `disabled` via `setEditable`).
-
-## 2) Convex (Self‑Hosted) — Ajustes e Motivo
-
-- Problema observado: deploy do Convex falhava no CI por:
-  - Ausência de `convex.json` (link do projeto) no servidor.
-  - Uso incorreto de `CONVEX_DEPLOYMENT` junto a `CONVEX_SELF_HOSTED_URL` + `CONVEX_SELF_HOSTED_ADMIN_KEY` (não suportado pelo CLI ao usar self‑hosted).
-  - Divergência de schema (campo `provisioningCode` já existente nos dados, mas ausente no schema do Convex no servidor).
-
-- Medidas aplicadas:
-  - Atualização do schema do Convex no servidor: inclusão de `provisioningCode?: string` na tabela `companies` (e índice opcional `by_provisioning_code`).
-  - Criação do link de projeto (`convex.json`) no servidor via wizard do CLI (ver Passo a passo abaixo).
-  - Ajustes no workflow do GitHub Actions para self‑hosted:
-    - Adicionado passo “Acquire Convex admin key” no job de deploy do Convex.
-    - Removido `CONVEX_DEPLOYMENT` quando `CONVEX_SELF_HOSTED_URL` + `CONVEX_SELF_HOSTED_ADMIN_KEY` estão definidos.
-    - Cópia automática do `convex.json` de `/srv/apps/sistema` para o diretório de build temporário.
-  - Forçar redeploy das funções: tocar arquivos sob `convex/**` para acionar o filtro do job “Deploy Convex functions”.
-
-## 3) CI/CD — Visão Geral
-
-- Pipeline “CI/CD Web + Desktop” (GitHub Actions)
-  - Job “Detect changes” usa filtros por paths.
-  - Job “Deploy (VPS Linux)” cuida do Web (Next.js) e stack do Swarm.
-  - Job “Deploy Convex functions” roda quando há mudanças em `convex/**` ou via `workflow_dispatch`.
-    - Passos relevantes:
-      - “Acquire Convex admin key” (via container `sistema_convex_backend`).
-      - “Bring convex.json from live app if present” (usa o arquivo de link do projeto em `/srv/apps/sistema`).
-      - “convex env list” e “convex deploy” com `CONVEX_SELF_HOSTED_URL` + `CONVEX_SELF_HOSTED_ADMIN_KEY`.
-
-## 4) Troca de colaborador / reaproveitamento de dispositivo
-
-Quando um computador muda de dono (ex.: João entrega o equipamento antigo para Maria e recebe uma dispositivo nova), siga este checklist para manter o inventário consistente:
-
-1. **No painel (Admin → Dispositivos)**
-   - Abra os detalhes da dispositivo que será reaproveitada (ex.: a “amarela” que passará da TI/João para a Maria).
-   - Clique em **Resetar agente**. Isso revoga todos os tokens gerados para aquele equipamento; ele precisará ser reprovisionado antes de voltar a reportar dados.
-   - Abra **Ajustar acesso** e altere o e-mail para o do novo usuário (Maria). Assim, quando o agente se registrar novamente, o painel já mostrará a responsável correta.
-
-2. **Na dispositivo física que ficará com o novo colaborador**
-   - Desinstale o desktop agent (Painel de Controle → remover programas).
-   - Instale novamente o desktop agent. Use o mesmo **código da empresa/tenant** e informe o **e-mail do novo usuário** (Maria). O backend emite um token novo e reaproveita o registro da dispositivo, mantendo o histórico.
-
-3. **Dispositivo nova para o colaborador antigo**
-   - Instale o desktop agent do zero na dispositivo que o João vai usar (ex.: a “azul”). Utilize o mesmo código da empresa e o e-mail do João.
-   - A dispositivo azul aparecerá como um **novo registro** no painel (inventário/tickets começarão do zero). Renomeie/associe conforme necessário.
-
-4. **Verificação final**
-   - A dispositivo antiga (amarela) continua listada, agora vinculada à Maria, com seus tickets históricos.
-   - A dispositivo nova (azul) aparece como um segundo registro para o João. Ajuste hostname/descrição para facilitar a identificação.
-
-> Não é necessário excluir registros. Cada dispositivo mantém seu histórico; o reset garante apenas que o token antigo não volte a sobrescrever dados quando o hardware mudar de mãos.
-    - Importante: não usar `CONVEX_DEPLOYMENT` em conjunto com URL + ADMIN_KEY.
-
-- Como forçar o deploy do Convex
-  - Faça uma alteração mínima em `convex/**` (ex.: comentário em `convex/tickets.ts`) ou rode o workflow em “Run workflow” (workflow_dispatch).
-
-## 4) Convex — Provisionamento inicial (self‑hosted)
-
-Executar apenas 1x na VPS para criar o link do projeto (`convex.json`):
-
-```bash
-cd /srv/apps/sistema
-export CONVEX_SELF_HOSTED_URL="https://convex.esdrasrenan.com.br"
-CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-export CONVEX_SELF_HOSTED_ADMIN_KEY="$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)"
-
-npx convex dev --once --configure=new
-# Siga o wizard (self-hosted) e vincule/crie o projeto/deployment (ex.: "sistema" / "default").
-# Isso gera /srv/apps/sistema/convex.json
-```
-
-Depois disso, o job “Deploy Convex functions” funciona em modo não interativo.
-
-## 5) VPS — Acesso e Servicos
-
-- Acesso
-  - Host: `154.12.253.40`
-  - Usuario: `root`
-  - Chave SSH (repo raiz): `./codex_ed25519` (Atencao: manter permissoes 600)
-    - Exemplo (Git Bash/Linux):
-      ```bash
-      # Preparar chave (copiar e ajustar permissoes)
-      cp "./codex_ed25519" ~/.ssh/codex_ed25519
-      sed -i 's/\r$//' ~/.ssh/codex_ed25519
-      chmod 600 ~/.ssh/codex_ed25519
-
-      # Conectar
-      ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40
-      ```
-  - Opcional (endurecimento): desabilitar login por senha após validar a chave.
-
-- Diretórios principais
-  - Código do app: `/srv/apps/sistema`
-  - Arquivo do projeto Convex: `/srv/apps/sistema/convex.json`
-  - Stack do Swarm: `stack.yml` (no repositório; aplicado no servidor via CI).
-
-- Serviços (Docker Swarm + Traefik)
-  - Web (Next.js): serviço `sistema_web`, exposto em `tickets.esdrasrenan.com.br`.
-  - Convex backend: serviço `sistema_convex_backend`, exposto em `convex.esdrasrenan.com.br`.
-  - Convex dashboard: `convex-admin.esdrasrenan.com.br`.
-  - Comandos úteis:
-    - `docker service ls`
-    - `docker service ps sistema_web`
-    - `docker service update --force sistema_web` (reiniciar)
-    - `docker service update --force sistema_convex_backend` (reiniciar Convex)
-
-- Convex admin key (diagnóstico)
-  - `docker exec -i $(docker ps | awk '/sistema_convex_backend/{print $1; exit}') /bin/sh -lc './generate_admin_key.sh'`
-  - Usada no CI para `convex env list` e `convex deploy`.
-
-## 6) Notas de Segurança
-
-- A chave privada `codex_ed25519` está na raiz do repo (ambiente atual). Em produção, recomenda‑se:
-  - Remover a chave do repositório ou armazená‑la em Secrets/Deploy keys do provedor.
-  - Desabilitar login por senha no SSH (apenas chave).
-  - Manter permissões: `chmod 600 ./codex_ed25519`.
-
-## 7) Testes, Build e Lint
-
-- Local
-  - `bun run build:bun` (Next + typecheck)
-  - `bun run lint`
-  - `bun test`
-
-- CI garante build, lint e testes antes do deploy.
-
-## 8) Troubleshooting Rápido
-
-- “No CONVEX_DEPLOYMENT set” durante o deploy do Convex
-  - Certifique‑se de que `/srv/apps/sistema/convex.json` existe (rodar wizard `npx convex dev --once --configure=new`).
-  - Não usar `CONVEX_DEPLOYMENT` com `CONVEX_SELF_HOSTED_URL` + `CONVEX_SELF_HOSTED_ADMIN_KEY`.
-
-- Login quebrando com erro de `better_sqlite3` (NODE_MODULE_VERSION)
-  - Sintoma: HTTP 500 em `/api/auth/sign-in/email` e logs do `sistema_web` com “Could not locate the bindings file” ou “compiled against NODE_MODULE_VERSION 115”.
-  - Causa: o `better-sqlite3` precisa ser recompilado para a versão de Node em uso (rodamos Node 22 dentro do container).
-  - Correção (uma vez, após trocar versão de Node/Bun ou limpar `node_modules`):
-    ```
-    docker run --rm -v /apps/sistema:/app sistema_web:node22-bun \
-      bash -lc "cd /app && npm rebuild better-sqlite3"
-    docker service update --force sistema_web
-    ```
-    Isso grava o binário em `/apps/sistema/node_modules/.bun/better-sqlite3@11.10.0/...` (path montado pelo serviço).
-  - Flags no serviço (stack.yml):
-    - `SKIP_APT_BOOTSTRAP=true` evita apt-get no boot (imagem já tem toolchain).
-    - `SKIP_SQLITE_REBUILD=true` deixa o boot rápido; deixe como `true` depois de recompilar manualmente como acima.
-
-- “Schema validation failed” (campo extra `provisioningCode`)
-  - Atualize o schema do Convex no servidor para incluir `provisioningCode?: string` em `companies`.
-  - Refaça o deploy.
-
-- Filtro “Responsável” não funciona
-  - Front envia `assigneeId` e o backend Convex deve aceitar esse parâmetro (função `tickets.list`).
-  - Se necessário, forçar redeploy das funções (`convex/**`).
-
-- Admin ▸ Dispositivos travado em skeleton infinito
-  - Abra o DevTools (console) e filtre por `admin-machine-details`. Se o log mostrar `machineId: undefined`, o componente não recebeu o parâmetro da rota.
-  - Verifique se o `page.tsx` está passando `params.id` corretamente ou se o componente client-side usa `useParams()` / `machineId` opcional.
-  - Deploys antigos antes de `fix(machines): derive machine id from router params` precisam desse patch; sem ele o fallback nunca dispara e o skeleton permanece.
-- Export do Convex em loop (`application::exports::worker`)
-  - Sintoma: WebSocket `1006`, logs com `Caught error ... shape_inference`, `Export <id> beginning...` repetindo.
-  - Solução completa documentada em `docs/convex-export-worker-loop.md` (backup do SQLite, limpeza dos registros defeituosos e rerun do export).
-
----
-
-Última atualização: sincronizado após o deploy bem‑sucedido do Convex e do Front (20/10/2025).
-
-## 9) Admin ▸ Usuários e Dispositivos — Unificação e UX
-
-Resumo das mudanças aplicadas no painel administrativo para simplificar “Usuários” e “Agentes de dispositivo” e melhorar o filtro em Dispositivos:
-
-- Unificação de “Usuários” e “Agentes de dispositivo”
-  - Antes: abas separadas “Usuários” (pessoas) e “Agentes de dispositivo”.
-  - Agora: uma só aba “Usuários” com filtro de tipo (Todos | Pessoas | Dispositivos).
-  - Onde: `src/components/admin/admin-users-manager.tsx:923`, aba `value="users"` em `:1147`.
-  - Motivo: evitar confusão entre “usuário” e “agente”; agentes são um tipo especial de usuário (role=machine). A unificação torna “Convites e Acessos” mais direta.
-
-- Dispositivos ▸ Filtro por Empresa com busca e remoção do filtro de SO
-  - Adicionado dropdown de “Empresa” com busca (Popover + Input) e removido o filtro por Sistema Operacional.
-  - Onde: `src/components/admin/devices/admin-devices-overview.tsx:1038` e `:1084`.
-  - Motivo: fluxo real usa empresas com mais frequência; filtro por SO era menos útil agora.
-
-- Windows ▸ Rótulo do sistema sem duplicidade do “major”
-  - Exemplo: “Windows 11 Pro (26100)” em vez de “Windows 11 Pro 11 (26100)”.
-  - Onde: `src/components/admin/devices/admin-devices-overview.tsx` (função `formatOsVersionDisplay`).
-  - Motivo: legibilidade e padronização em chips/cartões.
-
-- Vínculos visuais entre dispositivos e pessoas
-  - Cards de dispositivos mostram “Usuário vinculado” quando disponível (assignment/metadata): `src/components/admin/devices/admin-devices-overview.tsx:3198`.
-  - Editor de usuário exibe “Dispositivos vinculadas” (derivado de assign/metadata): `src/components/admin/admin-users-manager.tsx` (seção “Dispositivos vinculadas” no sheet de edição).
-  - Observação: por ora é leitura; ajustes detalhados de vínculo permanecem em Admin ▸ Dispositivos.
-
-### Identidade, e‑mail e histórico (reinstalação)
-
-- Identificador imutável: o histórico (tickets, eventos) referencia o `userId` (imutável). O e‑mail é um atributo mutável.
-- Reinstalação do desktop para o mesmo colaborador: reutilize a mesma conta de usuário (mesmo `userId`); se o e‑mail mudou, atualize o e‑mail dessa conta no painel. O histórico permanece, pois o `userId` não muda.
-- Novo e‑mail como nova conta: se criar um usuário novo (novo `userId`), será considerado um colaborador distinto e não herdará o histórico.
-- Caso precise migrar histórico entre contas diferentes (merge), recomendamos endpoint/rotina de “fusão de contas” (remapear `userId` antigo → novo). Não é necessário para a troca de e‑mail da mesma conta.
-
-### Vínculos múltiplos de usuários por dispositivo (Fase 2)
-
-- Estrutura (Convex):
-  - `machines.linkedUserIds: Id<"users">[]` — lista de vínculos adicionais além do `assignedUserId` (principal).
-  - Mutations: `machines.linkUser(machineId, email)`, `machines.unlinkUser(machineId, userId)`.
-  - APIs admin: `POST /api/admin/devices/links` (body: `{ machineId, email }`), `DELETE /api/admin/devices/links?machineId=..&userId=..`.
-- UI:
-  - Detalhes da dispositivo mostram “Usuários vinculados” com remoção por item e campo para adicionar por e‑mail.
-  - Editor de usuário mostra “Dispositivos vinculadas” consolidando assignment, metadata e `linkedUserIds`.
-- Racional: permitir que uma dispositivo tenha mais de um colaborador/gestor associado, mantendo um “principal” (persona) para políticas e contexto.
-
-### Onde editar
-
-- Usuários (pessoas): editar nome, e‑mail, papel, tenant e empresa; redefinir senha pelo painel. Arquivo: `src/components/admin/admin-users-manager.tsx`.
-- Agentes (dispositivos): provisionamento automático; edição detalhada/vínculo principal em Admin ▸ Dispositivos. Arquivo: `src/components/admin/devices/admin-devices-overview.tsx`.
-
-> Observação operacional: mantivemos o provisionamento de dispositivos inalterado (token/e‑mail técnico), e o acesso web segue apenas para pessoas. A unificação é de UX/gestão.
-
-## 10) Convex Self-Hosted — Problema de Memoria OOM (Historico Completo)
-
-> **STATUS: RESOLVIDO DEFINITIVAMENTE em 10/12/2025**
-
-### Cronologia do Problema
-
-| Data | Evento | Memoria |
-|------|--------|---------|
-| Nov/2025 | Problema detectado - exports em loop | ~10GB |
-| 09/12/2025 | Tentativa 1: separar heartbeats em tabela dedicada | ~8GB |
-| 10/12/2025 | 12 OOM kills em 12 horas | 19-20GB (limite) |
-| 10/12/2025 | **Solucao definitiva aplicada** | **395MB** |
-
-### Causa Raiz Identificada (10/12/2025)
-
-O Convex self-hosted carrega **TODAS as versoes de TODOS os documentos** em memoria (SQLite in-memory para OCC - Optimistic Concurrency Control). Isso significa:
-
-1. **Cada `patch()` cria uma nova versao** do documento (nao substitui)
-2. **Versoes antigas permanecem** no banco e na memoria
-3. **Heartbeats a cada 5 min** com inventory de ~92KB por maquina
-4. **6 maquinas x 288 heartbeats/dia = 1.728 versoes/dia**
-5. **Banco de 450MB expandia para 19GB+ em RAM** (~42x)
-
-### Solucao Definitiva (10/12/2025)
-
-#### Parte 1: Mover Crons para Linux (evitar acumulo de `_scheduled_job_logs`)
-
-```bash
-# Crons do Convex COMENTADOS em convex/crons.ts
-# Substituidos por endpoints HTTP + crontab Linux
-```
-
-Ver secao 12 para detalhes.
-
-#### Parte 2: Limpeza Manual do Banco (remover versoes antigas)
-
-```bash
-# 1. Parar Convex
-docker service scale sistema_convex_backend=0
-
-# 2. Backup
-cd /var/lib/docker/volumes/sistema_convex_data/_data
-cp db.sqlite3 db.sqlite3.backup-$(date +%Y%m%d-%H%M%S)
-
-# 3. Limpar versoes antigas (manter apenas a mais recente de cada documento)
-sqlite3 db.sqlite3 "DELETE FROM documents WHERE (id, ts) NOT IN (SELECT id, MAX(ts) FROM documents GROUP BY id);"
-
-# 4. Compactar banco
-sqlite3 db.sqlite3 "VACUUM;"
-
-# 5. Reiniciar
-docker service scale sistema_convex_backend=1
-```
-
-#### Parte 3: Corrigir Codigo do Heartbeat (evitar novas versoes desnecessarias)
-
-**Arquivo:** `convex/machines.ts` (linhas 857-895)
-
-**Problema:** O codigo original adicionava inventory/metrics ao patch se eles EXISTIAM, nao se MUDARAM:
-
-```typescript
-// ANTES (criava versao mesmo com dados identicos)
-if (args.inventory) {
-  metadataPatch.inventory = mergeInventory(...)
-}
-```
-
-**Solucao:** Comparar dados antes de incluir no patch:
-
-```typescript
-// DEPOIS (so cria versao se dados MUDARAM)
-if (args.inventory && typeof args.inventory === "object") {
-  const currentInventory = currentMetadata.inventory
-  const newInventoryStr = JSON.stringify(args.inventory)
-  const currentInventoryStr = JSON.stringify(currentInventory ?? {})
-  if (newInventoryStr !== currentInventoryStr) {
-    metadataPatch.inventory = mergeInventory(currentInventory, args.inventory)
-  }
-}
-```
-
-### Resultado Final
-
-| Metrica | ANTES (10/12 08:00) | DEPOIS (10/12 14:30) | Reducao |
-|---------|---------------------|----------------------|---------|
-| Banco SQLite | 450MB | **17MB** | **96%** |
-| Memoria Convex | 19GB+ (OOM) | **395MB** | **98%** |
-| RAM livre servidor | 404MB | **15GB** | +15GB |
-| Registros no banco | 56.247 | 21.001 | -63% |
-| OOM kills/dia | 12+ | **0** | -100% |
-
-### Por que a Solucao Funciona
-
-1. **Crons movidos**: Zero novos registros em `_scheduled_job_logs`
-2. **Versoes antigas removidas**: Banco limpo, sem historico desnecessario
-3. **Codigo corrigido**: Heartbeats com dados identicos = **0 versoes novas**
-
-**Estimativa de crescimento futuro:**
-- Antes: ~1.728 versoes/dia (6 maquinas x 288 heartbeats)
-- Depois: ~30 versoes/dia (so quando inventory/metrics MUDA de verdade)
-- **Reducao de 98%** no crescimento do banco
-
-## 11) Convex Self-Hosted — Erros de shape_inference (RESOLVIDO)
-
-> **STATUS: RESOLVIDO em 10/12/2025 pela limpeza do banco**
-
-### Problema Original
-
-O Convex usa **shape inference** para otimizar queries. Quando documentos da mesma tabela tem campos com tipos incompativeis, o sistema falha.
-
-**Causa:** A tabela `_scheduled_job_logs` tinha registros com:
-- `logLines: []` (Array<never>)
-- `logLines: ["mensagem"]` (Array<string>)
-
-O shape inference nao consegue unificar esses tipos.
-
-### Solucao Aplicada
-
-A limpeza completa do banco (secao 10, Parte 2) **removeu todos os registros problematicos**:
-
-```sql
--- Isso removeu 4.227 registros de _scheduled_job_logs
-DELETE FROM documents WHERE (id, ts) NOT IN (SELECT id, MAX(ts) FROM documents GROUP BY id);
-```
-
-### Status Atual
-
-- **Zero erros de shape_inference** nos logs desde 10/12/2025
-- **Crons movidos para Linux** = nenhum novo registro em `_scheduled_job_logs`
-- Problema **nao deve recorrer** com a arquitetura atual
-
-### Nota Historica
-
-Os `console.log()` adicionados em 09/12/2025 nos handlers de cron (para garantir `logLines` nao vazio) **nao sao mais necessarios** pois os crons foram movidos para Linux. Porem, foram mantidos no codigo por seguranca caso os crons sejam reativados no futuro.
-
-## 12) Cron Jobs — Arquitetura Final
-
-> **STATUS: MIGRADO para Linux crontab em 10/12/2025**
-
-### Por que Migrar
-
-Os cron jobs do Convex criam registros em `_scheduled_job_logs` que:
-1. Acumulam versoes em memoria (nunca sao removidos automaticamente)
-2. Cron de 1 minuto = 1.440 registros/dia = 43.200/mes
-3. Cada registro ocupa espaco no SQLite in-memory
-
-### Arquitetura Atual
-
-```
-┌─────────────────┐     ┌──────────────────────┐     ┌─────────────────┐
-│  Linux crontab  │────▶│  Next.js API Route   │────▶│  Convex Mutation│
-│  (VPS)          │     │  /api/cron/*         │     │  (funcao real)  │
-└─────────────────┘     └──────────────────────┘     └─────────────────┘
-        │                         │
-        │ curl a cada X min       │ ConvexHttpClient
-        ▼                         ▼
-   Nao cria logs            Executa a logica
-   no Convex                sem criar _scheduled_job_logs
-```
-
-### Mapeamento de Crons
-
-| Funcao Original | Endpoint HTTP | Frequencia | Status |
-|-----------------|---------------|------------|--------|
-| `auto-end-inactive-chat-sessions` | `/api/cron/chat-cleanup` | 1 min | **ATIVO** |
-| `cleanup-stale-usb-policies` | `/api/cron/usb-cleanup` | 30 min | **ATIVO** |
-| `report-export-runner` | - | 15 min | DESABILITADO (flag) |
-| `auto-pause-internal-lunch` | - | diario | DESABILITADO (flag) |
-
-### Configuracao na VPS
-
-```bash
-# Crontab atual (root@154.12.253.40)
-CRON_SECRET="reports-cron-938fa2e0f663b43bb43203413783d6415e6d0cdfb58c25a749b4c90241c4017b"
-
-# Chat cleanup - a cada minuto
-* * * * * curl -s "https://tickets.esdrasrenan.com.br/api/cron/chat-cleanup" -H "x-cron-secret: $CRON_SECRET" >/dev/null 2>&1
-
-# USB policy cleanup - a cada 30 minutos
-*/30 * * * * curl -s "https://tickets.esdrasrenan.com.br/api/cron/usb-cleanup" -H "x-cron-secret: $CRON_SECRET" >/dev/null 2>&1
-```
-
-### Arquivos Relacionados
-
-- `src/app/api/cron/chat-cleanup/route.ts` - Endpoint para encerrar chats inativos
-- `src/app/api/cron/usb-cleanup/route.ts` - Endpoint para limpar policies USB
-- `convex/crons.ts` - Crons originais (COMENTADOS, mantidos para referencia)
-
-## 13) Monitoramento e Manutencao — Guia Pos-Correcao (10/12/2025)
-
-### Status Esperado (Sistema Saudavel)
-
-| Metrica | Valor Esperado | Alerta Se |
-|---------|----------------|-----------|
-| Memoria Convex | < 1GB | > 5GB |
-| Banco SQLite | < 50MB | > 200MB |
-| OOM kills/dia | 0 | > 0 |
-| Erros shape_inference | 0 | > 0 |
-
-### Comandos de Verificacao
-
-```bash
-# Verificar memoria do Convex
-ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 \
-  "docker stats --no-stream --format 'table {{.Name}}\t{{.MemUsage}}\t{{.MemPerc}}' | grep convex"
-
-# Verificar tamanho do banco
-ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 \
-  "ls -lh /var/lib/docker/volumes/sistema_convex_data/_data/db.sqlite3"
-
-# Verificar OOM kills (desde meia-noite)
-ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 \
-  "journalctl --since '00:00:00' -k | grep -c 'Killed process.*convex'"
-
-# Verificar erros nos logs
-ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 \
-  "docker service logs sistema_convex_backend --tail 50 2>&1 | grep -E 'ERROR|shape_inference'"
-```
-
-### Quando Fazer Limpeza Manual
-
-**NAO e necessario fazer limpeza periodica** com a correcao de codigo aplicada. O sistema deve se manter estavel indefinidamente.
-
-Fazer limpeza manual apenas se:
-1. Banco SQLite ultrapassar 200MB
-2. Memoria Convex ultrapassar 5GB
-3. Ocorrerem OOM kills
-
-### Procedimento de Limpeza (Se Necessario)
-
-```bash
-# 1. Verificar estado atual
-ssh root@154.12.253.40 "ls -lh /var/lib/docker/volumes/sistema_convex_data/_data/db.sqlite3"
-
-# 2. Se > 200MB, fazer limpeza:
-ssh root@154.12.253.40 << 'EOF'
-docker service scale sistema_convex_backend=0
-cd /var/lib/docker/volumes/sistema_convex_data/_data
-cp db.sqlite3 db.sqlite3.backup-$(date +%Y%m%d-%H%M%S)
-sqlite3 db.sqlite3 "DELETE FROM documents WHERE (id, ts) NOT IN (SELECT id, MAX(ts) FROM documents GROUP BY id); VACUUM;"
-docker service scale sistema_convex_backend=1
-EOF
-```
-
-### Resumo das Correcoes Aplicadas
-
-| Problema | Solucao | Arquivo | Commit |
-|----------|---------|---------|--------|
-| Crons acumulando logs | Mover para Linux crontab | `convex/crons.ts`, `src/app/api/cron/*` | 178c7d7 |
-| Heartbeat criando versoes | Comparar dados antes de patch | `convex/machines.ts:857-895` | b6f69d7 |
-| Versoes antigas no banco | Limpeza manual + VACUUM | N/A (operacao manual) | N/A |
-
-### Backups Disponiveis (VPS)
-
-```
-/var/lib/docker/volumes/sistema_convex_data/_data/
-├── db.sqlite3                                    17MB (atual, limpo)
-├── db.sqlite3.backup-20251210-084225            452MB (antes dos crons)
-├── db.sqlite3.backup-pre-cleanup-20251210-100336 450MB (antes da limpeza final)
-├── db.sqlite3.backup-20251209-234720            447MB (09/12)
-└── db.sqlite3.pre-vacuum-20251209               449MB (antes do primeiro vacuum)
-```
-
-## 14) Saude e retencao (dashboard interno)
-
-- Dashboard staff: `/admin/health` mostra tickets, cadastros, estado de heartbeat e resumo de retencao. Usa Prisma + Convex; se o Convex nao responder, exibe aviso.
-- Token interno: defina `INTERNAL_HEALTH_TOKEN` (ou reutilize `REPORTS_CRON_SECRET`) no Convex e no Next para a query `ops.healthSnapshot`.
-- Politica alvo: tickets sem expiracao; telemetria inventory/metrics 90 dias; alertas 180 dias; runs/artefatos de export 30 dias. Detalhes em `docs/RETENTION-HEALTH.md`.
-- Sem cron de limpeza ligado. Monitorar tamanho do SQLite e memoria; so limpar/arquivar em janela de manutencao com backup.
-- Backup local de tickets: `POST /api/admin/tickets/archive-local` (staff) exporta tickets resolvidos mais antigos que N dias para JSONL em `ARCHIVE_DIR` (padrao `./archives`). Protegido por `INTERNAL_HEALTH_TOKEN`/`REPORTS_CRON_SECRET`.
-- Cron de backup local: na VPS, cron diario 03:30 executa `/srv/apps/sistema/scripts/archive-cron.sh` gravando JSONL em `/app/archives` com `days=365` e `limit=200`. Log: `/var/log/tickets-archive.log`.
-
----
-
-Ultima atualizacao: **10/12/2025** - Problema de OOM resolvido definitivamente. Sistema estavel com 395MB de memoria (1.93% do limite de 20GB)
diff --git a/docs/PROXIMOS_PASSOS.md b/docs/PROXIMOS_PASSOS.md
deleted file mode 100644
index 9163cef..0000000
--- a/docs/PROXIMOS_PASSOS.md
+++ /dev/null
@@ -1,113 +0,0 @@
-# Roadmap de Próximos Passos
-
-Redeploy: atualização do segredo de provisionamento de máquinas aplicada na VPS. Este commit dispara o pipeline para atualizar a stack com o novo `.env`.
-
-Lista priorizada de evoluções propostas para o Sistema de Chamados. Confira `agents.md` para visão geral, escopo atual e diretrizes de uso.
-
-# 🧩 Permissões e acessos
-
-- [x] Criar perfil **Gestor da Empresa (cliente)** com permissões específicas
-  - [x] Ver todos os chamados da sua empresa
-  - [x] Acessar relatórios e dashboards resumidos
-  - [x] Exportar relatórios em PDF ou CSV
-- [x] Manter perfis: Administrador, Gestor, Agente e Colaborador
-
----
-
-# 🧾 Tickets e atendimentos
-
-- [x] Adicionar opção **Exportar histórico completo em PDF** (conversa, logs, movimentações)
-- [x] Implementar **justificativa obrigatória ao pausar** o chamado
-  - [x] Categorias: Falta de contato / Aguardando terceiro / Em procedimento
-- [x] Ajustar **status padrão dos tickets**
-  - [x] Pendentes
-  - [x] Aguardando atendimento
-  - [x] Pausados
-  - [x] (Remover “Aguardando resposta” e “Violados”)
-- [x] Remover automaticamente da listagem ao finalizar o chamado
-
----
-
-# 📊 Dashboards e relatórios
-
-- [x] Criar **dashboard inicial com fila de atendimento**
-  - [x] Exibir chamados em: atendimento, laboratório, visitas
-  - [x] Indicadores: abertos, resolvidos, tempo médio, SLA
-- [x] Criar **relatório de horas por cliente (CSV/Dashboard)**
-  - [x] Separar por atendimento interno e externo
-  - [x] Filtrar por período (dia, semana, mês)
-- [x] Permitir exportar relatórios completos (CSV ou PDF)
-
----
-
-# ⏱️ Controle de tempo e contratos
-
-- [x] Adicionar botão **Play interno** (atendimento remoto)
-- [x] Adicionar botão **Play externo** (atendimento presencial)
-- [x] Separar contagem de horas por tipo (interno/externo)
-- [x] Exibir e somar **horas gastas por cliente** (com base no tipo)
-- [ ] Incluir no cadastro:
-  - [ ] Horas contratadas por mês (Convex pronto; falta migração Prisma)
-  - [x] Tipo de cliente: mensalista ou avulso
-- [x] Enviar alerta automático por e-mail quando atingir limite de horas
-
----
-
-# 💬 Comunicação e notificações
-
-- [ ] Diferenciar **comentários públicos** e **privados**
-  - [ ] Público → envia e-mail ao cliente
-  - [ ] Privado → visível apenas internamente
-- [ ] Enviar e-mail automático quando houver comentário público
-  - [ ] Incluir trecho da mensagem e link direto para o chamado
-- [x] Criar **biblioteca de templates de comentário prontos**
-  - [x] Exemplo: “Agradecemos seu contato”, “Seu chamado foi atualizado”, etc.
-
----
-
-# ⚙️ Extras e automações (futuro)
-
-- [ ] Enviar alertas automáticos para gestores quando:
-  - [ ] Chamado estiver pausado há mais de 48h
-  - [x] Horas contratadas atingirem 90% do limite
-
----
-
-## Arestas e observações (implantado)
-
-- Alerta de horas por cliente (≥ 90%)
-  - SMTP precisa estar configurado no Next e no Convex (envs SMTP_ e MAILER_SENDER_EMAIL) — sem isso o envio é pulado.
-  - Cron executa de hora em hora e só dispara às 08:00 America/Sao_Paulo (config `ALERTS_LOCAL_HOUR`). Hoje o cálculo do “início do dia” usa `-03:00` fixo; revisar se houver mudança de offset/DST.
-  - Prevenção de duplicados por empresa/dia é feita via consulta por intervalo. Podemos otimizar com índice específico (`by_tenant_company_created`).
-  - Divergência de fonte de gestores: rota Next usa Prisma (role MANAGER), cron usa Convex. Ideal unificar a origem ou sincronizar regularmente.
-  - Cliente SMTP atual usa AUTH LOGIN e `rejectUnauthorized: false`. Melhorar: validar certificado, timeout/retry e suporte a múltiplos destinatários.
-
-- Painel de alertas enviados (Admin)
-  - Filtros atuais (empresa/período) aplicados no client; quando o Convex estiver atualizado, mover filtros para a query para melhor desempenho.
-  - Adicionar paginação/limite configurável e ordenação por colunas.
-
-- Admin > Empresas — “Último alerta”
-  - Endpoint agrega por slug em loop (N chamadas ao Convex). Melhorar com query em lote (por IDs/empresa) no Convex.
-  - Exibir também percentual do uso e threshold para contexto.
-
-- Relatórios com filtro de empresa (Backlog/SLA/CSAT)
-  - CSVs já aceitam `companyId`. Garantir que o Convex esteja na versão com `companyId` opcional nos relatórios.
-  - Considerar persistir seleção global de empresa (ex.: por sessão) para consistência entre páginas.
-
-- Entrada de tickets por canal (dashboard)
-  - Seletor de empresa com busca dentro do dropdown. Melhorias: limpar busca ao fechar o menu; paginar/virtualizar se lista for grande.
-  - CSV acompanha `companyId` e período.
-
-- Horas por cliente
-  - Busca por nome e filtro por empresa aplicados no UI; CSV aceita `q` e `companyId` para exportar filtrado.
-  - Considerar paginação e indicadores agregados (soma total por período; top N clientes).
-
-- PDF do ticket
-  - Usa Inter de `public/fonts` quando disponível; fallback para Helvetica. Em ambientes serverless, garantir acesso aos arquivos de fonte.
-  - Melhorias possíveis: incorporar logo/cores por tenant e fontes customizadas por cliente.
-
-- Tipos e testes
-  - Removidos `any` nas áreas alteradas. Ainda há `any` em módulos antigos (tickets/mappers/admin). Plano: tipificar por módulo gradualmente.
-  - Testes adicionados (CSV/TZ). Próximos: snapshots de CSVs de relatórios, validação de formatação de data/hora, e2e dos endpoints principais (modo mockado).
-- [ ] Implementar **trilha de auditoria** (quem pausou, finalizou, comentou)
-- [ ] Permitir exportar logs de auditoria (CSV/PDF)
diff --git a/docs/REACT_EMAIL.md b/docs/REACT_EMAIL.md
deleted file mode 100644
index 040736d..0000000
--- a/docs/REACT_EMAIL.md
+++ /dev/null
@@ -1,60 +0,0 @@
-# React Email (padrão de templates de e-mail)
-
-Este projeto usa **React Email** como base para criar e manter templates de e-mail em React/TypeScript, com foco em compatibilidade entre clientes (Gmail/Outlook/Apple Mail).
-
-## Por que React Email
-- E-mail não é navegador: suporte a CSS é limitado e inconsistente.
-- React Email fornece componentes e um fluxo de preview que ajudam a manter layouts com **tabelas e estilos inline**, de forma mais sustentável.
-
-## Estrutura de pastas
-- Templates: `emails/`
-- Componentes compartilhados (não aparecem no preview): `emails/_components`
-- Assets para preview local: `emails/static` (servidos como `/static/...` no preview server)
-
-Templates atuais:
-- `emails/automation-email.tsx` (automações)
-- `emails/simple-notification-email.tsx` (notificações simples)
-
-## Preview local (CLI)
-Comandos (Bun):
-- `bun run email:dev` → abre o preview server em `http://localhost:3001`
-- `bun run email:export` → gera HTML em `emails/out` (útil para inspeção/debug)
-
-Notas:
-- O `email dev` usa heurísticas para listar templates (arquivos `.tsx` com `export default`).
-- Para evitar que pastas apareçam no menu, prefixe com `_` (ex.: `emails/_components`).
-
-## Como os templates viram HTML no backend
-O backend renderiza templates React em HTML no momento do envio usando `@react-email/render`.
-
-Pontos do código:
-- Renderização: `convex/reactEmail.tsx`
-  - `renderAutomationEmailHtml(...)`
-  - `renderSimpleNotificationEmailHtml(...)`
-
-## Envio via SMTP (Convex)
-O envio real ocorre em Convex Action (Node), evitando I/O de rede dentro de mutations.
-
-Arquivos:
-- `convex/ticketNotifications.ts` (actions de envio)
-- `docs/AUTOMATIONS_EMAIL.md` (fluxo de automações + variáveis/CTA)
-
-## Teste manual de envio (SMTP)
-Script de teste:
-- `bun run email:test-send -- --to monkeyesdras@gmail.com`
-
-Parâmetros:
-- `--to` (opcional): destinatário (default: `monkeyesdras@gmail.com`)
-- `--subject` (opcional): assunto
-
-Variáveis necessárias no `.env.local` (ou `.env`):
-- `SMTP_HOST`
-- `SMTP_PORT`
-- `SMTP_USER`
-- `SMTP_PASS`
-- `SMTP_FROM_EMAIL`
-- `SMTP_FROM_NAME` (opcional)
-- `SMTP_SECURE` (opcional)
-
-O script usa o template `emails/automation-email.tsx` e envia um e-mail real via SMTP.
-
diff --git a/docs/README.md b/docs/README.md
deleted file mode 100644
index f9e7433..0000000
--- a/docs/README.md
+++ /dev/null
@@ -1,27 +0,0 @@
-# Documentação — Sistema de Chamados
-
-Este índice consolida a documentação viva e move conteúdos históricos para um arquivo. O objetivo é simplificar o onboarding e a operação.
-
-## Visão Geral
-- **Desenvolvimento local**: `docs/LOCAL-DEV.md` (setup rapido para rodar localmente)
-- Operações (produção): `docs/operations.md`
-- Guia de desenvolvimento: `docs/DEV.md`
-- Desktop (Tauri):
-  - Build: `docs/desktop/build.md`
-  - Updater: `docs/desktop/updater.md`
-  - Handshake/troubleshooting: `docs/desktop/handshake-troubleshooting.md`
-  - RustDesk sync: `docs/desktop/rustdesk-sync.md`
-- Tickets: `docs/ticket-snapshots.md`
-- Administração (UI): `docs/admin/admin-inventory-ui.md`
-
-## Arquivo (histórico/planejamento)
-- `docs/alteracoes-2025-11-08.md`
-- `docs/archive/operacao-producao.md` (substituído por `docs/operations.md`)
-- `docs/archive/deploy-runbook.md`
-- `docs/archive/setup-historico.md`
-- `docs/archive/status-2025-10-16.md`
-- `docs/archive/convex-self-hosted-env.md`
-- `docs/archive/plano-app-desktop-maquinas.md`
-- `docs/archive/historico-agente-desktop-2025-10-10.md`
-
-Se algum conteúdo arquivado voltar a ser relevante, mova-o de volta, atualizando a data e o escopo.
diff --git a/docs/RETENTION-HEALTH.md b/docs/RETENTION-HEALTH.md
deleted file mode 100644
index 4f8d198..0000000
--- a/docs/RETENTION-HEALTH.md
+++ /dev/null
@@ -1,41 +0,0 @@
-# Retencao, observabilidade e consulta a longo prazo
-
-Este documento resume as decisoes aplicadas agora para manter o sistema saudavel sem perder dados de negocio (tickets).
-
-## Politica de retencao (alvo)
-- Tickets: **sem expiracao automatica**. Antes de mover para storage frio, exportar e manter copia integra; nao apagar tickets direto.
-- Telemetria de maquinas (inventory/metrics): manter 90 dias.
-- Alertas de postura de maquinas: manter 180 dias.
-- Runs/artefatos de export de relatorios: manter 30 dias.
-
-Estrategia: nenhuma limpeza automatica ligada. Usamos apenas monitoramento e, se necessario no futuro, GC preguicoso em handlers de alto volume ou rotinas manuais com janela de manutencao + backup.
-
-## O que foi ajustado no codigo
-- Heartbeat: inventario e metrics agora sao saneados, tem hash estavel e so geram nova versao quando o hash muda (evita JSON.stringify pesado e escrita redundante).
-- Hashes guardados em metadata para comparacao barata; campos volumosos (software/extended) continuam bloqueados.
-- Query interna `ops.healthSnapshot` (Convex) para expor contagem de maquinas/heartbeats por faixa de idade; protegida por `INTERNAL_HEALTH_TOKEN` (cai no `REPORTS_CRON_SECRET` se nao setado).
-- Dashboard `/admin/health` (Next) usa Prisma + Convex para consolidar tickets, cadastros, estado de heartbeat e a politica de retencao.
-- Export/backup local de tickets: endpoint `POST /api/admin/tickets/archive-local` (staff) grava tickets resolvidos mais antigos que N dias em JSONL dentro de `ARCHIVE_DIR` (padrão `./archives`). Usa `exportResolvedTicketsToDisk` com segredo interno (`INTERNAL_HEALTH_TOKEN`/`REPORTS_CRON_SECRET`).
-
-## Como acessar tickets antigos sem perda
-- Base quente: Prisma (PostgreSQL) guarda todos os tickets; nenhuma rotina remove ou trunca tickets.
-- Se um dia for preciso offload (ex.: >50k tickets):
-  - Exportar em lotes (ex.: JSONL mensais) para storage frio (S3/compat).
-  - Gravar um marcador de offload no DB quente (ex.: `ticket_archived_at`, `archive_key`).
-  - Endpoint de leitura pode, ao nao encontrar o ticket no DB quente, baixar/consultar o arquivo frio com base no `archive_key` e exibir em modo somente leitura.
-- Com isso, mesmo tickets muito antigos continuam consultaveis, apenas com caminho de leitura mais lento quando estiverem fora do DB principal.
-
-## Dashboard interno de saude
-- Caminho: `/admin/health` (somente staff).
-- Mostra: contagem total/abertos de tickets, cadastros (usuarios/empresas), conectividade de dispositivos (online/atencao/offline), idade do ultimo e do mais antigo heartbeat, politica de retencao.
-- Protecao da query Convex: defina `INTERNAL_HEALTH_TOKEN` (ou reutilize `REPORTS_CRON_SECRET`) no ambiente do Convex e do Next. Se o token faltar ou o Convex nao responder, o card exibe aviso.
-
-## Checks operacionais sugeridos (manuais)
-- Tamanho do banco do Convex: `ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 "ls -lh /var/lib/docker/volumes/sistema_convex_data/_data/db.sqlite3"`
-- Memoria do Convex: `ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 "docker stats --no-stream | grep convex"`
-- Alvos: <100-200 MB para o SQLite do Convex e <5 GB de RAM. Acima disso, abrir janela curta, fazer backup e avaliar limpeza ou arquivamento pontual.
-
-## Estado atual e proximos passos
-- Cron de limpeza segue desativado. Prioridade: monitorar 2-4 semanas para validar estabilidade pos-correcoes.
-- Se o volume crescer: habilitar GC preguicoso em handlers de alto volume (ex.: heartbeat) com limites pequenos, ou acionar rotina manual/HTTP para deletar apenas telemetria fora da retenao.
-- Tickets permanecem integrais; qualquer offload futuro deve ser acompanhado de export completo + marcador para leitura em modo arquivo frio.
diff --git a/docs/RUSTDESK-PROVISIONING.md b/docs/RUSTDESK-PROVISIONING.md
deleted file mode 100644
index 1673ecf..0000000
--- a/docs/RUSTDESK-PROVISIONING.md
+++ /dev/null
@@ -1,171 +0,0 @@
-# Raven + RustDesk Remote Access — Dossiê Técnico
-
-## 1. Visão Geral
-
-| Componente | Caminho/Fonte | Papel |
-|------------|---------------|-------|
-| Raven (app desktop Tauri) | `apps/desktop/src/main.tsx` + `apps/desktop/src-tauri/src/*.rs` | Provisiona máquinas, coleta inventário e automatiza instalação/config do RustDesk. |
-| Serviço RustDesk | Binário Windows (`C:\Program Files\RustDesk\rustdesk.exe`) comandado via Tauri | Obtém ID (`--get-id`), aplica senha (`--password`) e escreve TOML em `C:\ProgramData\RustDesk`. |
-| Backend Convex | `convex/machines.ts` | Mantém tokens de máquina, dados de acesso remoto e funções de auto-heal (`upsertRemoteAccessViaToken`, heartbeat). |
-| API Next.js | `src/app/api/machines/remote-access/route.ts` etc. | Camada HTTP que o Raven chama para sincronizar o RustDesk. |
-| Admin UI | `src/components/admin/devices/admin-devices-overview.tsx` | Exibe os acessos remotos (`device.remoteAccess`). |
-
-Fluxo ideal:
-
-1. **Raven registra a máquina** (`/api/machines/register`), recebe `machineToken` e salva em `%LOCALAPPDATA%\br.com.esdrasrenan.sistemadechamados\machine-agent.json` via `@tauri-apps/plugin-store` (`STORE_FILENAME = "machine-agent.json"`).
-2. **Provisionamento RustDesk** — módulo Rust (`apps/desktop/src-tauri/src/rustdesk.rs`) executa:
-   - `rustdesk.exe --silent-install` (se necessário)
-   - `--import-config` com `RustDesk2.toml`
-   - `--password <default>` (hoje `FMQ9MA>e73r.FI<b*34Vmx_8P`)
-   - `--get-id` + gravação nos TOML em `C:\ProgramData\RustDesk\config` e `%APPDATA%\RustDesk\config`.
-   - Logs ficam em `%LOCALAPPDATA%\br.com.esdrasrenan.sistemadechamados\logs\rustdesk.log`.
-3. **Sincronização com o backend** — `syncRustdeskAccess()` em `apps/desktop/src/main.tsx` envia `POST /api/machines/remote-access` com `{machineToken, provider: "RustDesk", identifier: ID, url, password, notes}`. O Convex (`upsertRemoteAccessViaToken`) converte em `machine.remoteAccess[]`.
-4. **Admin UI** pega `remoteAccess` via `api.devices.listByTenant`/`getById` e exibe botão “Conectar via RustDesk”.
-
-## 2. Implementação Atual (Novembro/2025)
-
-### 2.1 Raven (apps/desktop/src/main.tsx)
-
-- **Persistência local**: `Store.load()` tenta `executableDir()/data` (ex.: `C:\Program Files\Raven\data\machine-agent.json`), fallback em `%LOCALAPPDATA%`. Estrutura salva:
-  ```json
-  {
-    "token": "<machineToken>",
-    "config": {
-      "machineId": "...",
-      "companySlug": "contabil",
-      "collaboratorEmail": "renan.pac@...",
-      "provisioningCode": "2353e53c...",
-      ...
-    },
-    "rustdesk": {
-      "id": "372726409",
-      "password": "FMQ9MA>...",
-      "installedVersion": "1.4.3",
-      "lastProvisionedAt": 1762895600000,
-      "lastSyncedAt": null,
-      "lastError": null
-    }
-  }
-  ```
-- **Provisionamento RustDesk**: `provision_rustdesk` invoca `rustdesk::provision(&machine_id)` (`apps/desktop/src-tauri/src/rustdesk.rs`). Esse módulo:
-  - Baixa release mais recente via GitHub API (`RELEASES_API`).
-  - Instala/atualiza binário, configura `RustDesk2.toml` com `relay-server`, `api-server`, etc.
-  - Define ID determinístico (hash do `machine_id`, mas depois compara com `--get-id` e usa o “reportado” caso o serviço tenha um ID próprio).
-  - Reinicia serviço `RustDesk` (`sc start RustDesk` — pode falhar com `status Some(5)` se não há privilégio admin). Mesmo com falha, a CLI continua e grava o ID nos arquivos.
-  - **Autoelevação única**: na primeira execução do botão “Preparar”, o Raven dispara um PowerShell elevado (`takeown + icacls`) para liberar ACL dos perfis `LocalService` e `LocalSystem`. O sucesso grava `rustdeskAclUnlockedAt` dentro de `%LOCALAPPDATA%\br.com.esdrasrenan.sistemadechamados\machine-agent.json` e cria o flag `rustdesk_acl_unlocked.flag`, evitando novos prompts de UAC nas execuções seguintes.
-  - **Kill/restart seguro**: antes de tocar nos TOML, o Raven roda `sc stop RustDesk` + `taskkill /F /T /IM rustdesk.exe`. Isso garante que nenhum cliente sobrescreva o `RustDesk_local.toml` enquanto aplicamos a senha.
-  - **Serviço em background reforçado**: `ensure_service_running` sempre instala o serviço, força `start= auto`, aplica `sc failure ... actions= restart/5000/...` e revalida se o serviço ficou em `RUNNING`. Se não subir, reaplica `--install-service` + `sc start` antes de seguir. Assim ele permanece no background/bandeja após boot, sem depender do usuário abrir a UI.
-  - **Sem pop-up de GUI**: após configurar o serviço, removemos entradas de auto-run/atalhos (`HKCU/HKLM\...\Run` e `Start Menu\Programs\Startup\RustDesk.lnk`) para impedir que a janela do RustDesk abra a cada execução do Raven. O serviço continua ativo em segundo plano.
-  - **Replicação completa de perfis**: após aplicar `--password`, limpamos quaisquer arquivos antigos (`RustDesk*.toml`, `password`, `passwd*`) em `%APPDATA%`, `ProgramData`, `LocalService` e `LocalSystem` e, em seguida, reescrevemos tudo. Agora os `RustDesk2.toml` herdados recebem `verification-method = "use-permanent-password"` e `approve-mode = "password"` no bloco `[options]` antes mesmo do serviço subir, evitando que o RustDesk volte para "Use both".
-  - **Validação por arquivo**: o Raven agora registra no `rustdesk.log` se o `password` gravado em cada `RustDesk_local.toml` coincide com o PIN configurado. Para inspecionar manualmente, rode no PowerShell (e valide que todas as linhas exibem o PIN esperado):
-
-    ```powershell
-    $targets = @(
-      "$env:APPDATA\RustDesk\config\RustDesk.toml",
-      "$env:APPDATA\RustDesk\config\RustDesk_local.toml",
-      "$env:ProgramData\RustDesk\config\RustDesk.toml",
-      "$env:ProgramData\RustDesk\config\RustDesk_local.toml",
-      "C:\\Windows\\ServiceProfiles\\LocalService\\AppData\\Roaming\\RustDesk\\config\\RustDesk.toml",
-      "C:\\Windows\\ServiceProfiles\\LocalService\\AppData\\Roaming\\RustDesk\\config\\RustDesk_local.toml",
-      "C:\\Windows\\System32\\config\\systemprofile\\AppData\\Roaming\\RustDesk\\config\\RustDesk.toml",
-      "C:\\Windows\\System32\\config\\systemprofile\\AppData\\Roaming\\RustDesk\\config\\RustDesk_local.toml"
-    )
-    foreach ($path in $targets) {
-      if (Test-Path $path) {
-        "`n$path"
-        Select-String -Path $path -Pattern '^password'
-      } else {
-        "`n$path (inexistente)"
-      }
-    }
-    ```
-  - **Checklist pós-preparo**: todo ciclo bem-sucedido sempre termina com este bloco no `rustdesk.log` (nessa ordem):
-    1. `Senha padrão definida com sucesso`
-    2. `Aplicando senha nos perfis do RustDesk`
-    3. Quatro linhas `Senha escrita via fallback ...` / `verification-method ...` / `approve-mode ...` cobrindo `%APPDATA%`, `ProgramData`, `LocalService`, `SystemProfile`
-    4. `Senha e flags de segurança gravadas ...` seguido por `Senha confirmada em ... (FM***8P)` para cada `RustDesk.toml`
-    5. Logs de propagação (`RustDesk.toml propagado para ...`, `RustDesk_local.toml propagado para ...`, `RustDesk2.toml propagado ...`)
-    6. `Serviço RustDesk reiniciado/run ativo` e `remote_id atualizado para ...`
-
-    > Observação: as mensagens `Aviso: chave 'password' não encontrada em ...RustDesk_local.toml` são esperadas — esse arquivo nunca armazena a senha, apenas `verification-method`/`approve-mode`.
-  - **Quando algo der errado**:
-    - Se o log parar em `Senha padrão definida...` e nada mais aparecer, algum erro interrompeu o módulo antes de gravar os arquivos. Rode o Raven com DevTools (`Ctrl+Shift`) e capture o stack trace.
-    - Se aparecer “senha divergente” para algum diretório, execute o script PowerShell acima para confirmar e, se necessário, rode “Preparar” novamente (ele sempre derruba `rustdesk.exe`, limpa os perfis e reaplica o PIN).
-    - Se `Serviço RustDesk reiniciado...` não surgir, pare/inicie manualmente (`Stop-Service RustDesk; Start-Service RustDesk`) após verificar que os arquivos já trazem a senha nova.
-  - **Reforço contínuo**: toda nova execução do botão “Preparar” repete o ciclo (kill → copiar → gravar flags → `sc start`). Se alguém voltar manualmente para “Use both”, o Raven mata o processo, reescreve os TOML e reinicia o serviço — o RustDesk volta travado na senha permanente com o PIN registrado nos logs (`rustdesk.log`).
-- **Sincronização**: `syncRustdeskAccess(machineToken, info)` chama `/api/machines/remote-access`. Há retries automáticos:
-  ```ts
-  if (response.status === 401/500 contendo "token revogado") {
-    await attemptSelfHeal("remote-access")
-    // re-register + replay
-  }
-  ```
-  Além disso, o heartbeat (`/api/machines/heartbeat`) envia `metadata.remoteAccessSnapshot` para garantir que o Convex receba o RustDesk mesmo que o POST falhe.
-- **Self-heal** (`attemptSelfHeal` + `reRegisterMachine`): usa o `provisioningCode` salvo para chamar `/api/machines/register` novamente quando o backend diz “token revogado”. Isso reaproveita o mesmo `machineId` e grava token novo sem intervenção.
-- **Logs adicionais (commit cdf3fea)**: `logDesktop("remoteAccess:sync:success", {...})` escreve no console do Raven (DevTools). Assim conseguimos saber se o POST rodou e se houve erro (`remoteAccess:sync:failed`).
-
-### 2.2 Backend Convex (convex/machines.ts)
-
-- **Tokens**: tabela `machineTokens` agora possui `revokedAt`. Ao registrar (`register` mutation), todos os tokens antigos são marcados `revoked=true`, `revokedAt=now`.
-- **Grace window**: `REMOTE_ACCESS_TOKEN_GRACE_MS` (default 15 min) permite que `upsertRemoteAccessViaToken` aceite tokens recém-revogados — ideal para reinstalações onde o Raven ainda não gravou o token novo.
-- **Heartbeat Snapshot**: se `metadata.remoteAccessSnapshot` vier, `upsertRemoteAccessSnapshotFromHeartbeat` normaliza e grava diretamente em `machine.remoteAccess`.
-
-### 2.3 API Next.js
-
-- `src/app/api/machines/remote-access/route.ts`: recebe `{machineToken, provider, identifier, url, password, notes}` e chama `client.mutation(api.devices.upsertRemoteAccessViaToken, payload)`.
-- `src/components/admin/devices/admin-devices-overview.tsx`: lê `device.remoteAccessEntries` e monta o cartão com “Copiar ID”, “Conectar via RustDesk”, etc.
-
-## 3. Problemas Encontrados
-
-### 3.1 Token fica inválido após reinstalação
-- Motivo: `register` revoga todos os tokens anteriores. O Raven reinstalado continuava com o token antigo, logo qualquer POST recebia `ConvexError: Token de dispositivo revogado`.
-- Mitigação já aplicada: grace window + self-heal automático (re-register). Além disso, `heartbeat` com snapshot garante que, mesmo sem POST, o RustDesk seja reaplicado.
-
-### 3.2 `machine-agent.json` sem a chave `rustdesk`
-- Observado no dump enviado: apenas `token` e `config`. Isso significa que `writeRustdeskInfo(store, info)` não executou (o provisioning terminou, mas algo impediu o salvamento). Sem essa chave, `syncRustdeskAccess` nunca roda porque ele depende de `rustdeskInfo` carregado no `useEffect`.
-- Logs do `rustdesk.log` só mostraram o provisioning, nenhuma linha de “sincronização” ou erro. Ou seja: o app não chegou a chamar o POST.
-- Melhorias: commit `cdf3fea` adicionou `logDesktop()` e passa a salvar `lastError`, permitindo ver no console se houve tentativa/erro.
-
-### 3.3 Deploys derrubando WebSocket (Convex)
-- Cada `docker stack deploy` reinicia o serviço `sistema_convex_backend`, derrubando o socket por ~40s. Durante esse período o navegador mostra `WebSocket closed code 1011/1006`, `Unexpected response 504`, mas reconecta depois do boot.
-- Sem 2ª réplica, esse “buraco” é inevitável. Solução futura: escalar para 2 replicas com `update_config: order=start-first` ou evitar redeploys frequentes.
-
-### 3.4 Falha na sincronização automática
-- Cenário observado: reinstalação -> ID/senha gerados, mas `remoteAccess` só aparece quando rodamos `curl` manual. Diagnóstico atual: o Raven não salvou `rustdeskInfo` (ou não executou `syncRustdeskAccess`). Precisamos capturar o log do console (`remoteAccess:sync:*`) para confirmar.
-
-## 4. Como estamos operando hoje
-
-- **Ambiente Linux (dev)**: fazemos alterações no WSL/Linux, rodamos `bun run lint/build/test`, e `rsync` o diretório inteiro para `/srv/apps/sistema` via `scp/rsync -e "ssh -i ./codex_ed25519"`. Depois `docker stack deploy ...` e, se `convex/` mudou, `docker run ... bun x convex deploy` usando `.ci.env` (com `CONVEX_SELF_HOSTED_URL` + `CONVEX_SELF_HOSTED_ADMIN_KEY`).
-- **Ambiente Windows (para Tauri)**: há uma cópia do repositório sincronizada com `git pull origin main`. Lá rodamos `bun install`, `bun run --cwd apps/desktop tauri build`, geramos o instalador `.exe`, reinstalamos o Raven e testamos na estação real. Os testes de sincronização dependem de olhar `%LOCALAPPDATA%\...\machine-agent.json` e `rustdesk.log`.
-- **Sem app.log**: atualmente só temos `rustdesk.log`. Os novos `console.log` servem como “log” enquanto não adicionamos um arquivo dedicado. Próximo passo: escrever também em `%LOCALAPPDATA%\...\logs\app.log` (não feito ainda).
-
-## 5. Próximos passos recomendados
-
-1. **Distribuir o build com logs** (commit `cdf3fea`) e reproduzir a instalação. Abrir o Raven com `CTRL+SHIFT` para inspecionar o console. Precisamos ver uma dessas linhas após o provisioning:
-   - `remoteAccess:sync:success { id: "372726409" }`
-   - `remoteAccess:sync:failed { error: "..." }`
-   Isso dirá se o POST está falhando ou nem tenta.
-2. **Persistir logs em arquivo** — criar `app.log` com `logDesktop` escrevendo em `%LOCALAPPDATA%`. Hoje o console só aparece se o usuário abre as DevTools; um arquivo facilita coleta remota.
-3. **Verificar permissões do Store** — se `machine-agent.json` continua sendo gravado em `Program Files\Raven\data`, pode haver bloqueio de escrita sem admin. Talvez forçar o uso de `%LOCALAPPDATA%` resolva.
-4. **Adicionar telemetria no backend** — logar sempre que `upsertRemoteAccessViaToken` é chamado (hoje só loga no erro). Assim sabemos se alguém tentou.
-5. **Documentar processo de reinstall** para a equipe: “Resetar agente → reinstalar Raven → aguardar log `remoteAccess:sync:success`”.
-
-## 6. Referências rápidas
-
-- **Provisionamento manual (PowerShell)** — pode ser útil para comparação:
-  ```pwsh
-  $rustdesk_pw = (-join ((65..90)+(97..122) | Get-Random -Count 12 | % {[char]$_}))
-  $rustdesk_cfg = "configstring" # fornecido pela portal RustDesk
-  Invoke-WebRequest https://github.com/rustdesk/rustdesk/releases/latest ...
-  Start-Process .\rustdesk.exe --silent-install
-  .\rustdesk.exe --password $rustdesk_pw
-  .\rustdesk.exe --get-id
-  ```
-- **curl para testar backend**:
-  ```bash
-  curl -X POST https://tickets.esdrasrenan.com.br/api/machines/remote-access \
-    -H "Content-Type: application/json" \
-    -d '{"machineToken":"<TOKEN>","provider":"RustDesk","identifier":"372726409","url":"rustdesk://372726409","password":"FMQ9MA>e73r.FI<b*34Vmx_8P"}'
-  ```
-
-Este dossiê compila tudo o que sabemos até agora sobre o provisionamento automático e onde ainda estamos com lacunas (principalmente o salvamento do `rustdeskInfo`). Com ele conseguimos alinhar próximos testes e, se necessário, dividir tarefas (ex.: criar app.log, investigar permissões no Store, etc.).
diff --git a/docs/SETUP.md b/docs/SETUP.md
deleted file mode 100644
index 02452c9..0000000
--- a/docs/SETUP.md
+++ /dev/null
@@ -1,252 +0,0 @@
-# Setup em Novo Computador
-
-Guia rapido para configurar o ambiente de desenvolvimento em uma nova maquina.
-
-## Pre-requisitos
-
-- **Git** instalado
-- **Bun** 1.3+ ([bun.sh](https://bun.sh))
-- **Docker** (para PostgreSQL local)
-- **Node.js** 20+ (opcional, para algumas ferramentas)
-
-### Instalar Bun (se ainda nao tiver)
-
-```bash
-# Linux/macOS/WSL
-curl -fsSL https://bun.sh/install | bash
-
-# Windows (PowerShell)
-powershell -c "irm bun.sh/install.ps1 | iex"
-```
-
-## Configurar Autenticacao (Repositorio Privado)
-
-Se o repositorio for privado, configure autenticacao SSH antes de clonar.
-
-### Opcao 1: SSH Key (Recomendado)
-
-```bash
-# 1. Gerar chave SSH (se nao tiver)
-ssh-keygen -t ed25519 -C "seu-email@exemplo.com"
-# Pressione Enter para aceitar o local padrao
-# Defina uma senha ou deixe em branco
-
-# 2. Copiar a chave publica
-# Linux/macOS/WSL:
-cat ~/.ssh/id_ed25519.pub
-
-# Windows (PowerShell):
-Get-Content $env:USERPROFILE\.ssh\id_ed25519.pub
-
-# Windows (CMD):
-type %USERPROFILE%\.ssh\id_ed25519.pub
-```
-
-**Adicionar a chave nos servicos:**
-- **GitHub:** Settings > SSH and GPG keys > New SSH key
-- **Forgejo:** Settings > SSH / GPG Keys > Add Key
-
-### Opcao 2: Personal Access Token (PAT)
-
-1. **GitHub:** Settings > Developer settings > Personal access tokens > Tokens (classic)
-2. Gerar token com permissao `repo`
-3. Usar o token como senha quando o git pedir
-
-Para salvar o token (nao precisar digitar toda vez):
-```bash
-git config --global credential.helper store
-# Proximo push/pull vai pedir usuario e token, e salvar
-```
-
-## Setup Rapido
-
-### 1. Clonar o repositorio
-
-**Repositorio publico (HTTPS):**
-```bash
-git clone https://github.com/esdrasrenan/sistema-de-chamados.git
-cd sistema-de-chamados
-```
-
-**Repositorio privado (SSH):**
-```bash
-git clone git@github.com:esdrasrenan/sistema-de-chamados.git
-cd sistema-de-chamados
-```
-
-Ou se ja tiver o repositorio:
-```bash
-cd sistema-de-chamados
-git pull origin main
-```
-
-### 2. Configurar remotes (para CI/CD)
-
-**Repositorio publico (HTTPS):**
-```bash
-git remote add forgejo https://git.esdrasrenan.com.br/esdras/sistema-de-chamados.git
-```
-
-**Repositorio privado (SSH):**
-```bash
-# Mudar origin para SSH (se clonou via HTTPS)
-git remote set-url origin git@github.com:esdrasrenan/sistema-de-chamados.git
-
-# Adicionar forgejo via SSH (porta 2222)
-git remote add forgejo ssh://git@git.esdrasrenan.com.br:2222/esdras/sistema-de-chamados.git
-```
-
-**Verificar remotes:**
-```bash
-git remote -v
-# Deve mostrar (exemplo com SSH):
-#   origin   git@github.com:esdrasrenan/sistema-de-chamados.git (fetch)
-#   origin   git@github.com:esdrasrenan/sistema-de-chamados.git (push)
-#   forgejo  ssh://git@git.esdrasrenan.com.br:2222/esdras/sistema-de-chamados.git (fetch)
-#   forgejo  ssh://git@git.esdrasrenan.com.br:2222/esdras/sistema-de-chamados.git (push)
-```
-
-### 3. Instalar dependencias
-
-```bash
-bun install
-```
-
-### 4. Configurar banco de dados
-
-```bash
-# Subir PostgreSQL via Docker
-docker run -d \
-  --name postgres-dev \
-  -p 5432:5432 \
-  -e POSTGRES_PASSWORD=dev \
-  -e POSTGRES_DB=sistema_chamados \
-  postgres:18
-
-# Criar arquivo .env
-cp .env.example .env
-```
-
-Edite o `.env` e configure:
-
-```env
-DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
-BETTER_AUTH_SECRET=sua-chave-secreta-aqui
-NEXT_PUBLIC_APP_URL=http://localhost:3000
-BETTER_AUTH_URL=http://localhost:3000
-```
-
-### 5. Inicializar o banco
-
-```bash
-# Gerar cliente Prisma
-bun run prisma:generate
-
-# Criar tabelas no banco
-bunx prisma db push
-
-# Popular dados iniciais
-bun run auth:seed
-```
-
-### 6. Rodar o projeto
-
-```bash
-bun run dev:bun
-```
-
-Acesse: http://localhost:3000
-
-**Credenciais padrao:** `admin@sistema.dev` / `admin123`
-
-## Comandos Uteis
-
-| Comando | Descricao |
-|---------|-----------|
-| `bun run dev:bun` | Iniciar servidor de desenvolvimento |
-| `bun run build:bun` | Build de producao |
-| `bun run lint` | Verificar codigo (ESLint) |
-| `bun test` | Rodar testes |
-| `bun run prisma:generate` | Gerar cliente Prisma |
-| `bunx prisma studio` | Interface visual do banco |
-
-## Fluxo de Trabalho com Git
-
-### Push para ambos os remotes (recomendado)
-
-```bash
-# Fazer alteracoes
-git add .
-git commit -m "sua mensagem"
-
-# Push para GitHub (backup) e Forgejo (CI/CD)
-git push origin main && git push forgejo main
-```
-
-### Configurar alias para push duplo (opcional)
-
-```bash
-# Criar alias
-git config alias.push-all '!git push origin main && git push forgejo main'
-
-# Usar
-git push-all
-```
-
-## Troubleshooting
-
-### Erro: "bun: command not found"
-
-```bash
-# Adicionar Bun ao PATH
-export PATH="$HOME/.bun/bin:$PATH"
-
-# Adicionar permanentemente ao ~/.bashrc ou ~/.zshrc
-echo 'export PATH="$HOME/.bun/bin:$PATH"' >> ~/.bashrc
-source ~/.bashrc
-```
-
-### Erro: Prisma "P2021" / tabelas nao existem
-
-```bash
-bunx prisma db push
-bun run auth:seed
-```
-
-### Erro: Lockfile desatualizado
-
-```bash
-bun install
-```
-
-### PostgreSQL nao conecta
-
-```bash
-# Verificar se o container esta rodando
-docker ps
-
-# Se nao estiver, iniciar
-docker start postgres-dev
-
-# Ou recriar
-docker rm -f postgres-dev
-docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18
-```
-
-## Convex (Backend de Tempo Real)
-
-Para desenvolvimento com Convex local:
-
-```bash
-# Terminal 1: Convex dev server
-bun run convex:dev:bun
-
-# Terminal 2: Next.js
-bun run dev:bun
-```
-
-## Mais Informacoes
-
-- **Desenvolvimento detalhado:** `docs/DEV.md`
-- **Deploy e operacoes:** `docs/OPERATIONS.md`
-- **CI/CD Forgejo:** `docs/FORGEJO-CI-CD.md`
diff --git a/docs/SMTP.md b/docs/SMTP.md
deleted file mode 100644
index 900df73..0000000
--- a/docs/SMTP.md
+++ /dev/null
@@ -1,76 +0,0 @@
-# Configuracao SMTP
-
-Configuracao do servidor de email para envio de notificacoes do sistema.
-
-## Credenciais
-
-| Campo | Valor |
-|-------|-------|
-| Host | `smtp.c.inova.com.br` |
-| Porta | `587` |
-| TLS/SSL | STARTTLS (secure: false) |
-| Usuario | `envio@rever.com.br` |
-| Senha | `CAAJQm6ZT6AUdhXRTDYu` |
-| Remetente | `Sistema de Chamados <envio@rever.com.br>` |
-
-## Variaveis de Ambiente
-
-Nomes usados pelo sistema (conforme `src/lib/env.ts`):
-
-```bash
-SMTP_ADDRESS=smtp.c.inova.com.br
-SMTP_PORT=587
-SMTP_TLS=false
-SMTP_ENABLE_STARTTLS_AUTO=true
-SMTP_USERNAME=envio@rever.com.br
-SMTP_PASSWORD=CAAJQm6ZT6AUdhXRTDYu
-SMTP_DOMAIN=rever.com.br
-MAILER_SENDER_EMAIL=Sistema de Chamados <envio@rever.com.br>
-```
-
-## Exemplo de Uso (Nodemailer)
-
-```typescript
-import nodemailer from "nodemailer"
-
-const transporter = nodemailer.createTransport({
-  host: process.env.SMTP_HOST,
-  port: Number(process.env.SMTP_PORT),
-  secure: process.env.SMTP_SECURE === "true",
-  auth: {
-    user: process.env.SMTP_USER,
-    pass: process.env.SMTP_PASS,
-  },
-  tls: {
-    rejectUnauthorized: false,
-  },
-})
-
-await transporter.sendMail({
-  from: `"${process.env.SMTP_FROM_NAME}" <${process.env.SMTP_FROM_EMAIL}>`,
-  to: "destinatario@exemplo.com",
-  subject: "Assunto do email",
-  html: "<p>Conteudo do email</p>",
-})
-```
-
-## Teste Realizado
-
-- **Data**: 2025-12-05
-- **Resultado**: Sucesso
-- **Message ID**: `<2df8cfca-0c56-7710-2f10-290961e3f1b7@rever.com.br>`
-- **Resposta**: `250 2.0.0 Ok: queued as 4D4C91402426A`
-
-## Configuracao na VPS
-
-Adicionar as variaveis ao arquivo de secrets do Docker Swarm ou ao `.env` de producao:
-
-```bash
-# Via SSH na VPS
-ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40
-
-# Editar o arquivo de ambiente do servico web
-nano /root/sistema/.env
-
-# Adicionar as variaveis SMTP listadas acima
-```
diff --git a/docs/admin/.gitkeep b/docs/admin/.gitkeep
deleted file mode 100644
index 8b13789..0000000
--- a/docs/admin/.gitkeep
+++ /dev/null
@@ -1 +0,0 @@
-
diff --git a/docs/admin/admin-inventory-ui.md b/docs/admin/admin-inventory-ui.md
deleted file mode 100644
index 9a4c6d9..0000000
--- a/docs/admin/admin-inventory-ui.md
+++ /dev/null
@@ -1,46 +0,0 @@
-# Admin UI — Inventário por dispositivo
-
-A página Admin > Dispositivos agora exibe um inventário detalhado e pesquisável do parque, com filtros e exportação.
-
-## Filtros e busca
-- Busca livre por hostname, e-mail, MAC e número de série.
-- Filtro por status: Online, Offline, Sem sinal (stale) e Desconhecido.
-- Filtro por sistema operacional (OS).
-- Filtro por empresa (slug).
-- Marcação “Somente com alertas” para investigar postura.
-
-## Painel de detalhes
-- Resumo: hostname, status derivado do heartbeat (badge verde “Online” até 10 minutos; amarelo “Sem sinal” entre 10 minutos e 2 horas; vermelho “Offline” após esse período), e-mail vinculado, empresa (quando houver), perfil de acesso (colaborador/gestor) com dados do usuário associado, SO/arch e sincronização do token (expiração/uso).
-- Métricas recentes: CPU/Memory/Disco.
-- Inventário básico: hardware (CPU/mem/serial, GPUs detectadas), rede (IP/MAC), labels.
-- Discos e partições: nome, mount, FS, capacidade, livre.
-- Inventário estendido (varia por SO):
-  - Linux: SMART (OK/ALERTA), `lspci`, `lsusb` (texto), `lsblk` (interno para discos).
-  - Windows: informações de SO (edição, versão, build, data de instalação, experiência, ativação), resumo de hardware (CPU/Memória/GPU/Discos físicos com suporte a payloads únicos), serviços, lista completa de softwares com ação “Ver todos”, Defender.
-  - macOS: pacotes (`pkgutil`), serviços (`launchctl`).
-- Postura/Alertas: CPU alta, serviço parado, SMART em falha com severidade e última avaliação.
-- Zona perigosa: ação para excluir a dispositivo (revoga tokens e remove inventário).
-- Ação administrativa extra: botão “Ajustar acesso” permite trocar colaborador/gestor e e-mail vinculados sem re-provisionar a dispositivo.
-
-## Exportação
-- Exportar CSV de softwares ou serviços diretamente da seção detalhada (quando disponíveis).
-- Exportar planilha XLSX completa (`/admin/devices/:id/inventory.xlsx`). A partir de 31/10/2025 a planilha contém:
-  - **Resumo**: data de geração, filtros aplicados, contagem por status e total de acessos remotos/alertas.
-  - **Inventário**: colunas principais exibidas na UI (status, persona, hardware, token, build/licença do SO, domínio, colaborador, Fleet, etc.).
-  - **Vínculos**: usuários associados à dispositivo.
-  - **Softwares**: lista deduplicada (nome + versão + origem/publisher). A coluna “Softwares instalados” no inventário bate com o total desta aba.
-  - **Partições**: nome/mount/FS/capacidade/livre, convertendo unidades (ex.: 447 GB → bytes).
-  - **Discos físicos**: modelo, tamanho, interface, tipo e serial de cada drive.
-  - **Rede**: interfaces com MAC/IP de todas as fontes (agente, Fleet).
-  - **Acessos remotos**: TeamViewer/AnyDesk/etc. com notas, URL, última verificação e metadados brutos.
-  - **Serviços**: serviços coletados (Windows/Linux) com nome, display name e status.
-  - **Alertas**: postura recente (tipo, mensagem, severidade, criado em).
-  - **Métricas**: CPU/Memória/Disco/GPU com timestamp coletado.
-  - **Labels**: tags aplicadas à dispositivo.
-  - **Sistema**: visão categorizada (Sistema, Dispositivo, Hardware, Acesso, Token, Fleet) contendo build, licença, domínio, fabricante, serial, colaborador, contagem de acessos, etc.
-
-## Notas
-- Os dados vêm de duas fontes:
-  - Agente desktop (Tauri): envia inventário básico + estendido por SO via `POST /api/machines/heartbeat`.
-  - FleetDM (osquery): opcionalmente, via webhook `POST /api/integrations/fleet/hosts`.
-- Postura é avaliada no servidor (Convex) a cada heartbeat/upsert. Tickets automáticos podem ser gerados se habilitado.
diff --git a/docs/admin/companies-expanded-profile.md b/docs/admin/companies-expanded-profile.md
deleted file mode 100644
index 306e6d7..0000000
--- a/docs/admin/companies-expanded-profile.md
+++ /dev/null
@@ -1,30 +0,0 @@
-# Admin ▸ Empresas — Perfil Ampliado
-
-Este documento resume a ampliação do cadastro de empresas (dados fiscais, contratos, SLA, canais de comunicação) e registra o que ainda falta concluir na camada de apresentação.
-
-## Base de dados e backend
-- `prisma/schema.prisma`: modelo `Company` agora inclui razão social, inscrição estadual/tipo, CNAE, canais de comunicação consolidados, endereço fiscal, contatos, localizações, contratos, SLA, campos personalizados e observações. Foi criado o enum `CompanyStateRegistrationType`.
-- `prisma/migrations/20251022120000_extend_company_profile/`: migração que adiciona todas as novas colunas ao banco (SQLite/Postgres).
-- `scripts/apply-company-migration.mjs`: script idempotente para aplicar os `ALTER TABLE` diretamente em ambientes SQLite já existentes.
-- `convex/schema.ts` e `convex/companies.ts`: schema do Convex espelha os campos adicionais e as mutations `ensureProvisioned/removeBySlug` passaram a sincronizar os metadados estendidos.
-- `src/lib/schemas/company.ts`: novo módulo de validação/normalização (React Hook Form + zod) com tipos ricos (`CompanyFormValues`, contatos, contratos, SLA, horários, etc.).
-- `src/server/company-service.ts`: serviço único que sanitiza input (`sanitizeCompanyInput`), gera payload para Prisma (`buildCompanyData`) e normaliza registros (`normalizeCompany` / `NormalizedCompany`).
-- `src/server/companies-sync.ts`: reutilizado para garantir que Convex receba os campos novos quando houver provisionamento/remoção.
-
-## APIs e página server-side
-- `src/app/api/admin/companies/route.ts`: `GET` devolve `NormalizedCompany`; `POST` aplica validação zod, normaliza, cria a empresa no Prisma e sincroniza com Convex.
-- `src/app/api/admin/companies/[id]/route.ts`: `PATCH` faz merge seguro do payload parcial, reaproveita o serviço de normalização, trata erros de unicidade e replica as alterações para o Convex; `DELETE` desvincula usuários/tickets antes de remover e garante remoção no Convex.
-- `src/app/api/admin/companies/last-alerts/route.ts`: continua servindo a UI atual, sem mudanças funcionais.
-- `src/app/admin/companies/page.tsx`: carrega empresas via Prisma server-side e entrega `NormalizedCompany` para o front (a tela ainda usa o componente legado `AdminCompaniesManager`).
-
-## Componentes utilitários
-- `src/components/ui/accordion.tsx` e `src/components/ui/multi-value-input.tsx`: helpers (Radix + badges/input) que darão suporte ao novo formulário seccional.
-
-## O que falta implementar
-- **Nova UI de Empresas** (`AdminCompaniesManager`): substituir pelo layout com listagem filtrável (lista + quadro) e formulário seccional ligado a `companyFormSchema` / `sanitizeCompanyInput`.
-- **Form dinâmico**: montar o formulário com React Hook Form + zod resolver usando os schemas/validações já prontos no backend.
-- **Área de Clientes → Usuários**: renomear a seção, carregar os novos campos (contatos, localizações, contratos) e reaproveitar as transformações do serviço.
-- **Dispositivos**: expor o novo identificador de acesso remoto previsto no schema Convex/Prisma.
-- **Qualidade**: ajustar lint/testes após a nova UI e cobrir o fluxo de criação/edição com testes de integração.
-
-> Até que a nova interface seja publicada, a API já aceita todos os campos e qualquer cliente (front, automação, seed) deve usar `company-service.ts` para converter dados de/para Prisma, evitando divergências.
diff --git a/docs/alteracoes-2025-11-03.md b/docs/alteracoes-2025-11-03.md
deleted file mode 100644
index aacefd7..0000000
--- a/docs/alteracoes-2025-11-03.md
+++ /dev/null
@@ -1,37 +0,0 @@
-# Alterações — 03/11/2025
-
-## Concluído
-- [x] Calendário com dropdown de mês/ano redesenhado (admin e portal) para replicar o visual da referência shadcn, com navegação compacta e sombra suave.
-- [x] Estruturado backend para `Dispositivos`: novos campos no Convex (`deviceType`, `deviceProfile`, custom fields), mutations (`saveDeviceProfile`, `saveDeviceCustomFields`) e tabelas auxiliares (`deviceFields`, `deviceExportTemplates`).
-- [x] Refatorado gerador de inventário XLSX para suportar seleção dinâmica de colunas, campos personalizados e nomenclatura de dispositivos.
-- [x] Renomeado "Máquinas" → "Dispositivos" em toda a navegação, rotas, botões (incluindo destaque superior) e mensagens de erro.
-- [x] UI do painel ajustada com criação manual de dispositivos, gerenciamento de campos personalizados, templates de exportação e inclusão de dispositivos móveis.
-- [x] Fluxo de CSAT revisado: mutation dedicada, timeline enriquecida, formulário de estrelas apenas para solicitante e dashboards com novos filtros/combobox.
-- [x] Diálogo de encerramento de ticket com vínculo opcional a outro ticket, prazo configurável de reabertura (7 ou 14 dias) e mensagem pré-visualizada.
-- [x] Botão de reabrir disponível para solicitante/equipe até o fim do prazo; timeline registra `TICKET_REOPENED`.
-- [x] Chat em tempo real incorporado ao detalhe do ticket (listagem live, envio, leitura automática, bloqueio pós-prazo).
-- [x] Formulários dinâmicos para admissão/desligamento com escopo e permissões por empresa/usuário; `create` envia `formTemplate` e `customFields`.
-- [x] Corrigidos mocks/tipagens das rotinas de resolução e reabertura (`resolveTicketHandler`, `reopenTicketHandler`) garantindo `bun run lint`, `bun test` e `bun run build:bun` verdes.
-- [x] Atualizado schema/tipagens (`TicketWithDetails`, `ChartTooltipContent`) e dashboards CSAT para suportar reabertura com prazos e tooltips formatados.
-- [x] Reatribuição de chamado sem motivo obrigatório; comentário interno só é criado quando o motivo é preenchido.
-- [x] Botão “Novo dispositivo” reutiliza o mesmo primário padrão do shadcn usado em “Nova empresa”, mantendo a identidade visual.
-- [x] Cartão de CSAT respeita a role normalizada (inclusive em sessões de dispositivos), só aparece para a equipe após o início do atendimento e mostra aviso quando ainda não há avaliações.
-- [x] Dashboard de abertos x resolvidos usa buscas indexadas por data e paginação semanal (
-  sem `collect` massivo), evitando timeouts no Convex.
-- [x] Filtro por tipo de dispositivo (desktop/celular/tablet) na listagem administrativa com exportação alinhada.
-- [x] Consulta de alertas/tickets de dispositivos aceita `deviceId` além de `machineId`, eliminando falhas no painel.
-- [x] Busca por ticket relacionado no encerramento reaproveita a lista de sugestões (Enter seleciona o primeiro resultado e o campo exibe `#referência`).
-- [x] Portal (cliente e desktop) exibe os badges de status/prioridade em sentence case, alinhando com o padrão do painel web.
-- [x] Filtros de empresa nos relatórios/dashboards (Backlog, SLA, Horas, alertas e gráficos) usam combobox pesquisável, facilitando encontrar clientes.
-- [x] Campos adicionais de admissão/desligamento organizados em grid responsivo de duas colunas (admin e portal), mantendo booleanos/textareas em largura total.
-- [x] Templates de admissão e desligamento com campos dinâmicos habilitados no painel e no portal/desktop, incluindo garantia automática dos campos padrão via `ensureTicketFormDefaults`.
-- [x] Relatório de categorias e agentes com filtros por período/empresa, gráfico de volume e destaque do agente que mais atende cada tema.
-
-## Riscos
-- Necessário validar migração dos dados existentes (máquinas → dispositivos) antes de entrar em produção.
-- Testes de SMTP/entregabilidade precisam ser executados para garantir que notificações sigam as novas regras de pausa/comentário.
-
-## Pendências
-- [ ] Validar comportamento de notificações (pausa/comentário) com infraestrutura de e-mail real.
-- [ ] Executar migração de dados existente antes do deploy (mapear máquinas → dispositivos e revisar templates legados).
-- [ ] Cobertura de testes automatizados para chat e formulários dinâmicos (resolve/reopen já cobertos).
diff --git a/docs/alteracoes-2025-11-08.md b/docs/alteracoes-2025-11-08.md
deleted file mode 100644
index 1068c31..0000000
--- a/docs/alteracoes-2025-11-08.md
+++ /dev/null
@@ -1,32 +0,0 @@
-# Alterações — 08/11/2025
-
-## Concluído
-
-- **Agenda (Resumo & Calendário)** — nova rota `/agenda` (AppShell + Tabs) com filtros persistentes (`AgendaFilters`), visão Resumo com KPIs por status/SLA e cards por seção, e Calendário mensal com eventos coloridos por SLA. Dataset derivado em `src/lib/agenda-utils.ts` normaliza tickets Convex → blocos (upcoming, overdue, unscheduled, completed) e gera eventos sintéticos até conectarmos ao modelo definitivo de agendamentos.
-- **Sidebar & navegação** — link “Agenda” habilitado no `AppSidebar`, replicando permissões das páginas de tickets.
-- **Datas de admissão/desligamento** — `use-local-time-zone` + `Calendar` atualizados; todos os fluxos (novo ticket, edição dentro do ticket, portal) aplicam o mesmo picker e normalizam valores em UTC, eliminando o deslocamento -1/-2 dias para nascimento e início.
-- **Layout dos campos personalizados** — seção “Editar campos personalizados” reutiliza o grid/style do modal de criação, mantendo labels compactos, espaçamento consistente e colunas responsivas semelhantes ao layout do portal.
-- **CSAT no ticket individual** — `ticket-csat-card.tsx` mantém a experiência para colaboradores, mas oculta a avaliação/“Obrigado pelo feedback!” de agentes/gestores. Também bloqueia o card inteiro para agentes (somente admins visualizam a nota rapidamente).
-- **Toast global** — `src/lib/toast-patch.ts` higieniza títulos/descrições removendo pontuação final (`!`, `.`, reticências). Patch tipado evita `any` e replica o comportamento em todos os métodos (`success`, `error`, `loading`, `promise`, etc.).
-- **Linha do tempo mais útil** — mutations de campos personalizados ignoram saves sem alteração e registram apenas os campos realmente modificados, reduzindo spam como “Campos personalizados atualizados (Nome do solicitante, …)” quando nada mudou.
-- **SLA por categoria/prioridade**  
-  - Convex: tabela `categorySlaSettings`, helpers (`categorySlas.ts`) e drawer na UI de categorias permitem definir alvos por prioridade (resposta/solução, modo business/calendar, pausas e alert threshold).  
-  - Tickets: snapshot (`ticket.slaSnapshot`) no momento da criação inclui regra aplicada; `computeSlaDueDates` trata horas úteis (08h–18h, seg–sex) e calendário corrido; status respeita pausas configuradas, com `slaPausedAt/slaPausedMs` e `build*CompletionPatch`.  
-  - Front-end: `ticket-details-panel` e `ticket-summary-header` exibem badges de SLA (on_track/at_risk/breached/met) com due dates; `sla-utils.ts` centraliza cálculo para UI.  
-  - Prisma: modelo `Ticket` agora persiste `slaSnapshot`, due dates e estado de pausa; migration `20251108042551_add_ticket_sla_fields` aplicada e client regenerado.
-- **Relatório “SLA & Produtividade” com corte por categoria/prioridade** — `/reports/sla` ganhou tabela dedicada mostrando para cada categoria/prioridade o volume e as taxas de cumprimento de resposta e solução (dados vêm de `categoryBreakdown` no `slaOverview`). O item correspondente na sidebar agora se chama “SLA & Produtividade” para deixar o destino mais claro.
-- **Polyfill de performance** — `src/lib/performance-measure-polyfill.ts` previne `performance.measure` negativo em browsers/server; importado em `app/layout.tsx`.
-- **Admin auth fallback** — páginas server-side (`/admin`, `/admin/users`) tratam bancos recém-criados onde `AuthUser` ainda não existe, exibindo cards vazios em vez do crash `AuthUser table does not exist`.
-- **Chips de admissão/desligamento** — `convex/tickets.ts` garante `formTemplateLabel` com fallback nas labels configuradas (ex.: “Admissão de colaborador”), corrigindo etiquetas sem acentuação na listagem/título do ticket.
-- **listTicketForms otimizada** — handler faz uma única leitura por tabela (templates, campos, configurações) e filtra em memória para o usuário/empresa atual. Remove o fan-out (3 queries x template) que excedia 1 s e derrubava o websocket com erro 1006/digest 500.
-
-## Observações e próximos passos
-
-- Agenda ainda usa eventos mockados (derivados de due dates). Integrar ao modelo real de `TicketSchedule` quando estiver pronto (drag & drop, eventos por agente e digest diário).
-- SLA business-hours está fixo em 08h–18h (BR). Precisamos conectar com calendários por fila/categoria + feriados/expediente custom.
-- Drawer de SLA nas categorias carece de validações finas (ex.: impedir negativos, tooltips com modo escolhido) e feedback de sucesso/erro.
-- Relatórios/backlog ainda não consomem o snapshot Prisma recém-adicionado; alinhar APIs que leem tickets direto do banco.
-
-## Testes & build
-
-- `bun run lint`, `bun run test` e `bun run build` passam (webpack e prisma generate); Convex queries relacionadas foram atualizadas para manter índices consistentes.
diff --git a/docs/alteracoes-2025-11-13.md b/docs/alteracoes-2025-11-13.md
deleted file mode 100644
index fc649ab..0000000
--- a/docs/alteracoes-2025-11-13.md
+++ /dev/null
@@ -1,12 +0,0 @@
-Alterações em 13/11/2025 — Portal no app desktop
-
-- Ocultamos filtros avançados em Portal ▸ Meus chamados quando o acesso vem do app desktop (WebView com sessão de máquina) e o usuário final é `collaborator` ou `manager`.
-  - Filtros ocultos: Fila, Empresa, Responsável.
-  - Filtros mantidos: Categoria, Status, Ordenação e Período.
-- Implementação:
-  - `src/components/portal/portal-ticket-filters.tsx`: adicionada prop opcional `hideAdvancedFilters` para suprimir os três filtros mencionados sem quebrar o layout.
-  - `src/components/portal/portal-ticket-list.tsx`: definimos `hideAdvancedFilters` como `true` quando `machineContext` está presente e a `role` efetiva é `collaborator` ou `manager`.
-- Observações:
-  - A detecção do app desktop usa o `machineContext` carregado via `/api/machines/session` (não foi necessário cookie adicional).
-  - A mudança afeta somente o portal aberto pelo desktop; no navegador os filtros permanecem inalterados.
-
diff --git a/docs/alteracoes-producao-2025-12-18.md b/docs/alteracoes-producao-2025-12-18.md
deleted file mode 100644
index 68a0371..0000000
--- a/docs/alteracoes-producao-2025-12-18.md
+++ /dev/null
@@ -1,54 +0,0 @@
-# Alteracoes de producao - 2025-12-18
-
-Este documento registra as mudancas aplicadas na VPS para estabilizar o ambiente e padronizar o uso do PostgreSQL 18.
-
-## Resumo
-- Migracao do banco principal do sistema para o servico `postgres18`.
-- Desativacao do servico `postgres` (pg16) no Swarm.
-- Convex backend fixado na tag `ghcr.io/get-convex/convex-backend:6690a911bced1e5e516eafc0409a7239fb6541bb`.
-- `CONVEX_INTERNAL_URL` ajustado para o endpoint publico, evitando falhas de DNS interno (`ENOTFOUND sistema_convex_backend`).
-- Tratamento explicito para tokens revogados/expirados/invalidos nas rotas `/api/machines/*` e chat.
-- Limpeza de documento legado no Convex (`liveChatSessions` id `pd71bvfbxx7th3npdj519hcf3s7xbe2j`).
-
-## Backups gerados
-- `/root/pg-backups/sistema_chamados_pg16_20251218215925.dump`
-- `/root/pg-backups/sistema_chamados_pg18_20251218215925.dump`
-- Convex: `/var/lib/docker/volumes/sistema_convex_data/_data/db.sqlite3.backup-20251218165717`
-- Observacao: foi gerado um arquivo extra `db.sqlite3.backup-` (sem timestamp) por comando incorreto.
-
-## Procedimento (principais comandos)
-```
-# 1) Backup dos bancos
-docker exec -u postgres <pg16> pg_dump -Fc -d sistema_chamados -f /tmp/sistema_chamados_pg16_20251218215925.dump
-docker exec -u postgres <pg18> pg_dump -Fc -d sistema_chamados -f /tmp/sistema_chamados_pg18_20251218215925.dump
-
-# 2) Parar o web durante a migracao
-docker service scale sistema_web=0
-
-# 3) Restaurar dump do pg16 no pg18
-docker exec -u postgres <pg18> psql -c "DROP DATABASE IF EXISTS sistema_chamados;"
-docker exec -u postgres <pg18> psql -c "CREATE DATABASE sistema_chamados OWNER sistema;"
-docker cp /root/pg-backups/sistema_chamados_pg16_20251218215925.dump <pg18>:/tmp/sistema_chamados_restore.dump
-docker exec -u postgres <pg18> pg_restore -d sistema_chamados -Fc /tmp/sistema_chamados_restore.dump
-
-# 4) Atualizar stack (com variaveis exportadas)
-set -a; . /srv/apps/sistema/.env; set +a
-docker stack deploy --with-registry-auth -c /srv/apps/sistema/stack.yml sistema
-
-# 5) Desativar pg16
-docker service scale postgres=0
-```
-
-## Ajustes em stack.yml
-- `DATABASE_URL` apontando para `postgres18:5432`.
-- `CONVEX_INTERNAL_URL` apontando para `https://convex.esdrasrenan.com.br`.
-- Imagem do Convex ajustada para a tag acima.
-
-## Resultado
-- `sistema_web` voltou com 2 replicas saudaveis.
-- `sistema_convex_backend` rodando na tag informada.
-- `postgres` (pg16) desativado no Swarm.
-- Healthcheck OK: `GET /api/health` e `GET /version`.
-
-## Observacoes operacionais
-- O deploy do stack precisa de variaveis exportadas do `.env`. Sem isso, `NEXT_PUBLIC_*` fica vazio e o `POSTGRES_PASSWORD` nao e propagado, causando `P1000` no Prisma.
diff --git a/docs/alteracoes-producao-2025-12-19.md b/docs/alteracoes-producao-2025-12-19.md
deleted file mode 100644
index 7e135aa..0000000
--- a/docs/alteracoes-producao-2025-12-19.md
+++ /dev/null
@@ -1,32 +0,0 @@
-# Alteracoes de producao - 2025-12-19
-
-Registro das correcoes aplicadas na VPS para reduzir erros em logs e estabilizar certificados e Convex.
-
-## Traefik / TLS
-- ACME alterado de HTTP-01 para TLS-ALPN no servico `traefik_traefik`.
-- Reinicio do servico Traefik para aplicar a nova configuracao.
-
-## Certificados ACME
-- Remocao de certificados obsoletos no `acme.json`:
-  - `pgadmin.rever.com.br`
-  - `supa.rever.com.br`
-  - `compressor.esdrasrenan.com.br`
-- Backups gerados:
-  - `/var/lib/docker/volumes/certificados/_data/acme.json.backup-20251219011425`
-  - `/var/lib/docker/volumes/certificados/_data/acme.json.backup-` (gerado sem timestamp por comando anterior)
-
-## Convex
-- Adicionado `convex_proxy` (tinyproxy) e configurado `--convex-http-proxy` para remover warning de proxy ausente.
-- Adicionado `convex_block` (http-echo) para bloquear `POST /api/*` com `Content-Type` nao JSON (415).
-- Prioridades de roteamento ajustadas:
-  - `sistema_convex_api_json` (priority 100)
-  - `sistema_convex_api_block` (priority 50)
-  - `sistema_convex` (priority 1)
-- `RUST_LOG` ajustado para `info,common::errors=error` a fim de reduzir ruido de warnings nao criticos.
-
-## Stack / Rede
-- Criada rede `convex_internal` (overlay, internal) para trafego interno do Convex com o proxy.
-- Arquivo atualizado: `/srv/apps/sistema/stack.yml` (stack `sistema`).
-
-## Observacoes
-- A alteracao do ACME foi feita via `docker service update --args` no Traefik (nao ha stack file versionado).
diff --git a/docs/archive/.gitkeep b/docs/archive/.gitkeep
deleted file mode 100644
index 8b13789..0000000
--- a/docs/archive/.gitkeep
+++ /dev/null
@@ -1 +0,0 @@
-
diff --git a/docs/archive/convex-self-hosted-env.md b/docs/archive/convex-self-hosted-env.md
deleted file mode 100644
index fc5a7bf..0000000
--- a/docs/archive/convex-self-hosted-env.md
+++ /dev/null
@@ -1,56 +0,0 @@
-Convex Self‑Hosted — Configurar env e testar provisionamento (Arquivo)
-
-Nota: este documento foi arquivado. O fluxo atual de deploy/ops está em `docs/operations.md`.
-
-Pré‑requisitos
-- Rodar na VPS com Docker.
-- Projeto em `/srv/apps/sistema`.
-- Admin Key do Convex (já obtida):
-  `convex-self-hosted|011c148069bd37e4a3f1c10b41b19459427a20e6d7ba81f53b659861f7658cd4985c8936e9`
-
-1) Exportar variáveis da sessão (URL + Admin Key)
-export CONVEX_SELF_HOSTED_URL="https://convex.esdrasrenan.com.br"
-export CONVEX_SELF_HOSTED_ADMIN_KEY='convex-self-hosted|011c148069bd37e4a3f1c10b41b19459427a20e6d7ba81f53b659861f7658cd4985c8936e9'
-
-2) Definir MACHINE_PROVISIONING_SECRET no Convex (obrigatório)
-docker run --rm -it \
-  -v /srv/apps/sistema:/app -w /app \
-  -e CONVEX_SELF_HOSTED_URL -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-  oven/bun:1 bash -lc "set -euo pipefail; \
-    bun install --frozen-lockfile; \
-    unset CONVEX_DEPLOYMENT; \
-    bun x convex env set MACHINE_PROVISIONING_SECRET '71daa9ef54cb224547e378f8121ca898b614446c142a132f73c2221b4d53d7d6' -y; \
-    bun x convex env list"
-
-3) (Opcional) Definir MACHINE_TOKEN_TTL_MS (padrão 30 dias)
-docker run --rm -it \
-  -v /srv/apps/sistema:/app -w /app \
-  -e CONVEX_SELF_HOSTED_URL -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-  oven/bun:1 bash -lc "set -euo pipefail; \
-    bun install --frozen-lockfile; \
-    unset CONVEX_DEPLOYMENT; \
-    bun x convex env set MACHINE_TOKEN_TTL_MS '2592000000' -y; \
-    bun x convex env list"
-
-4) (Opcional) Definir FLEET_SYNC_SECRET
-docker run --rm -it \
-  -v /srv/apps/sistema:/app -w /app \
-  -e CONVEX_SELF_HOSTED_URL -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-  oven/bun:1 bash -lc "set -euo pipefail; \
-    bun install --frozen-lockfile; \
-    unset CONVEX_DEPLOYMENT; \
-    bun x convex env set FLEET_SYNC_SECRET '' -y; \
-    bun x convex env list"
-
-5) Testar registro (gera machineToken) — substitua o hostname se quiser
-HOST="vm-teste-$(date +%s)"; \
-curl -sS -o resp.json -w "%{http_code}\n" -X POST 'https://tickets.esdrasrenan.com.br/api/machines/register' \
-  -H 'Content-Type: application/json' \
-  -d '{"provisioningSecret":"71daa9ef54cb224547e378f8121ca898b614446c142a132f73c2221b4d53d7d6","tenantId":"tenant-atlas","hostname":"'"$HOST"'","os":{"name":"Linux","version":"6.1.0","architecture":"x86_64"},"macAddresses":["AA:BB:CC:DD:EE:FF"],"serialNumbers":[],"metadata":{"inventario":{"cpu":"i7","ramGb":16}},"registeredBy":"manual-test"}'; \
-echo; tail -c 400 resp.json || true
-
-6) (Opcional) Enviar heartbeat com o token retornado
-TOKEN=$(node -e 'try{const j=require("fs").readFileSync("resp.json","utf8");process.stdout.write(JSON.parse(j).machineToken||"");}catch(e){process.stdout.write("")}' ); \
-[ -n "$TOKEN" ] && curl -sS -o /dev/null -w "%{http_code}\n" -X POST 'https://tickets.esdrasrenan.com.br/api/machines/heartbeat' \
-  -H 'Content-Type: application/json' \
-  -d '{"machineToken":"'"$TOKEN"'","status":"online","metrics":{"cpuPct":12,"memFreePct":61}}'
diff --git a/docs/archive/deploy-runbook.md b/docs/archive/deploy-runbook.md
deleted file mode 100644
index 9da59d3..0000000
--- a/docs/archive/deploy-runbook.md
+++ /dev/null
@@ -1,126 +0,0 @@
-# Deploy runbook (Swarm) — Arquivo
-
-Nota: este runbook foi arquivado. Utilize `docs/operations.md` para o fluxo atualizado de deploy.
-
-Este guia documenta o fluxo de deploy atual e os principais passos de diagnóstico/correção que resolveram o problema do front não atualizar mesmo com o CI verde.
-
-## Visão geral (como você trabalha)
-
-- Você dá push na `main` e aguarda o GitHub Actions concluir.
-- O pipeline cria um build imutável no servidor em `/home/renan/apps/sistema.build.<release>`.
-- Um symlink estável aponta para o release ativo: `/home/renan/apps/sistema.current`.
-- O serviço `sistema_web` monta sempre `/home/renan/apps/sistema.current:/app`. Para atualizar, basta mudar o symlink e forçar a task.
-
-Resultado: front/back sobem com o novo código sem editar o stack a cada release.
-
-## Fluxo de release (mínimo)
-
-1. Gerar build em `/home/renan/apps/sistema.build.<stamp-ou-sha>` (CI faz isso).
-2. Atualizar symlink: `ln -sfn /home/renan/apps/sistema.build.<novo> /home/renan/apps/sistema.current`.
-3. Rollout do serviço web: `docker service update --force sistema_web`.
-4. Opcional: se o `stack.yml` mudou, aplicar: `docker stack deploy --with-registry-auth -c /home/renan/apps/sistema.build.<novo>/stack.yml sistema`.
-
-## Stack estável (essência)
-
-- Mount fixo: `/home/renan/apps/sistema.current:/app` (não interpolar APP_DIR).
-- Comando inline (sem script), com migrations na subida:
-  - `command: ["bash","-lc","bun install --frozen-lockfile && bun x prisma migrate deploy && bun run start:bun"]`
-  - **Se você optar por usar `/app/scripts/start-web.sh`** (como no workflow atual), garanta que o script execute `bun install` antes de rodar Prisma/Next. Certifique-se de copiar esse arquivo para o build publicado; sem ele, a task cai com `bun: command not found`.
-- Env obrigatórias (URLs válidas):
-  - `DATABASE_URL=file:/app/data/db.sqlite`
-  - `NEXT_PUBLIC_CONVEX_URL=http://sistema_convex_backend:3210`
-  - `NEXT_PUBLIC_APP_URL=https://tickets.esdrasrenan.com.br`
-  - `BETTER_AUTH_URL=https://tickets.esdrasrenan.com.br`
-- Update com `stop-first` (evita `database is locked` em SQLite) + healthcheck.
-
-## Prisma/SQLite do stack
-
-- O volume do stack é namespaced: `sistema_sistema_db` (não `sistema_db`).
-- Ao operar Prisma fora do Swarm, use SEMPRE este volume e a mesma `DATABASE_URL`:
-
-```
-APP_DIR=/home/renan/apps/sistema.current
-docker run --rm -it \
-  -e DATABASE_URL=file:/app/data/db.sqlite \
-  -v "$APP_DIR:/app" -v sistema_sistema_db:/app/data -w /app \
-  oven/bun:1 bash -lc "bun install --frozen-lockfile && bun x prisma migrate status"
-```
-
-## Diagnóstico rápido
-
-- Ver a task atual + erros: `docker service ps --no-trunc sistema_web`
-- Logs frescos do serviço: `docker service logs --since=2m -f sistema_web`
-- Spec aplicado (Args + Mounts):
-
-```
-docker service inspect sistema_web \
-  --format '{{json .Spec.TaskTemplate.ContainerSpec.Args}} {{json .Spec.TaskTemplate.ContainerSpec.Mounts}}'
-```
-
-- Envs do serviço: `docker service inspect sistema_web --format '{{json .Spec.TaskTemplate.ContainerSpec.Env}}'`
-
-## O incidente (front não atualizava) — causa e correções
-
-Sintomas:
-- Actions verde, mas UI antiga; logs com rollbacks de `docker service update`.
-
-Causas encontradas:
-1) Serviço ainda montava build antigo e comando antigo (spec não mudava).
-   - Inspect mostrava `Source=/home/renan/apps/sistema.build.<antigo> -> /app` e comando inline antigo.
-   - Correção: redeploy do stack com mount em `/home/renan/apps/sistema.current` + `docker service update --force sistema_web`.
-
-2) Migration P3009 ("failed migrations") no SQLite do stack.
-   - Motivo: resolver/aplicar migrations no volume errado (`sistema_db`), enquanto o serviço usa `sistema_sistema_db`.
-   - Correção determinística:
-     - `docker service scale sistema_web=0`
-     - `prisma migrate resolve --rolled-back 20251015223259_add_company_provisioning_code` no volume `sistema_sistema_db` (comando acima em "Prisma/SQLite do stack").
-     - `bun x prisma migrate deploy`
-     - `docker service scale sistema_web=1` (ou `update --force`).
-
-3) Rollback por script ausente (`/app/scripts/start-web.sh`).
-   - Task caía com exit 127 porque o build não continha o script.
-   - Correção: voltar ao comando inline no stack (sem depender do script) OU garantir o script no build e executável.
-
-4) Falha de env (Invalid URL em `NEXT_PUBLIC_APP_URL`/`BETTER_AUTH_URL`).
-   - Correção: definir URLs válidas no stack ou via `docker service update --env-add ...`.
-
-## Cheatsheet de correções
-
-- Forçar rollout da task:
-  - `docker service update --force sistema_web`
-
-- Aplicar build novo (sem tocar stack):
-  - `ln -sfn /home/renan/apps/sistema.build.<novo> /home/renan/apps/sistema.current`
-  - `docker service update --force sistema_web`
-
-- Corrigir mount/args no serviço (hotfix):
-
-```
-docker service update \
-  --mount-rm target=/app \
-  --mount-add type=bind,src=/home/renan/apps/sistema.current,dst=/app \
-  --args 'bash -lc "bun install --frozen-lockfile && bun x prisma migrate deploy && bun run start:bun"' \
-  sistema_web
-```
-
-- Resolver P3009 (volume certo) e aplicar migrations:
-
-```
-APP_DIR=/home/renan/apps/sistema.current
-docker service scale sistema_web=0
-docker run --rm -it -e DATABASE_URL=file:/app/data/db.sqlite \
-  -v "$APP_DIR:/app" -v sistema_sistema_db:/app/data -w /app \
-  oven/bun:1 bash -lc "bun install --frozen-lockfile && bun x prisma migrate resolve --rolled-back 20251015223259_add_company_provisioning_code && bun x prisma migrate deploy"
-docker service scale sistema_web=1
-```
-
-- Criar DB se faltar (P1003):
-  - `docker run --rm -v sistema_sistema_db:/data busybox sh -lc ': >/data/db.sqlite'`
-
-- Ajustar envs em runtime:
-  - `docker service update --env-add NEXT_PUBLIC_APP_URL=https://tickets.esdrasrenan.com.br --env-add BETTER_AUTH_URL=https://tickets.esdrasrenan.com.br sistema_web`
-
-## Notas finais
-
-- Como o stack monta `/home/renan/apps/sistema.current`, um novo release exige apenas atualizar o symlink e forçar a task. O `stack.yml` só precisa ser redeployado quando você altera labels/envs/serviços.
-- Se a UI parecer não mudar, valide o mount/args via inspect, confira logs da task atual e force hard‑reload no navegador.
diff --git a/docs/archive/plano-app-desktop-dispositivos.md b/docs/archive/plano-app-desktop-dispositivos.md
deleted file mode 100644
index 61874f4..0000000
--- a/docs/archive/plano-app-desktop-dispositivos.md
+++ /dev/null
@@ -1,101 +0,0 @@
-# Plano Integrado – App Desktop & Inventário por Dispositivo (Arquivo)
-
-> Documento vivo. Atualize após cada marco relevante.
-
-## Contexto
-- **Objetivo:** Expandir o Sistema de Chamados (Next.js + Convex + Better Auth) para suportar:
-  - Cliente desktop nativo (Tauri) mantendo UI web e realtime.
-  - Autenticação dispositivo-a-dispositivo usando tokens derivados do inventário.
-  - Integração com agente de inventário (osquery/FleetDM) para registrar hardware, software e heartbeats.
-  - Pipeline de distribuição para Windows/macOS/Linux.
-- **Escopo inicial:** Focar no fluxo mínimo viável com inventário básico (hostname, OS, identificadores, carga resumida). Métricas avançadas e distribuição automatizada ficam para iteração seguinte.
-
-## Estado Geral
-- Web atual permanece operacional com login por usuário/senha.
-- Novas features serão adições compatíveis (machine login opcional).
-- Melhor abordagem para inventário: usar **osquery + FleetDM** (stack pronta) integrando registros no Convex.
- - Agente desktop coleta inventário básico + estendido por SO (Linux: dpkg/rpm + systemd + lsblk/lspci/lsusb/smartctl; Windows: WMI/registry via PowerShell; macOS: system_profiler/pkgutil/launchctl) e envia via heartbeat e/ou `/api/machines/inventory`.
-
-## Marcos & Progresso
-| Macro-entrega | Status | Observações |
-| --- | --- | --- |
-| Documento de arquitetura e roadmap | 🔄 Em andamento | Estrutura criada, aguardando detalhamento incremental a cada etapa. |
-| Projeto Tauri inicial apontando para UI Next | 🔄 Em andamento | Estrutura `apps/desktop` criada; pendente testar build após instalar toolchain Rust. |
-| Schema Convex + tokens de dispositivo | ✅ Concluído | Tabelas `machines` / `machineTokens` criadas com TTL e fingerprint. |
-| API de registro/heartbeat e exchange Better Auth | 🔄 Em andamento | Endpoints `/api/machines/*` disponíveis; falta testar fluxo end-to-end com app desktop. |
-| Endpoint upsert de inventário dedicado | ✅ Concluído | `POST /api/machines/inventory` (modo por token ou provisioningSecret). |
-| Integração FleetDM → Convex (inventário básico) | 🔄 Em andamento | Endpoint `/api/integrations/fleet/hosts` criado; falta validar payload real e ajustes de métricas/empresa. |
-| Admin > Dispositivos (listagem, detalhes, métricas) | ✅ Concluído | Página `/admin/devices` exibe parque completo com status ao vivo, inventário e métricas. |
-| Ajustes na UI/Next para sessão por dispositivo | ⏳ A fazer | Detectar token e exibir info da dispositivo em tickets. |
-| Pipeline de build/distribuição Tauri | ⏳ A fazer | Definir estratégia CI/CD + auto-update. |
-| Guia operacional (instalação, uso, suporte) | ⏳ A fazer | Gerar instruções finais com casos de uso. |
-
-Legenda: ✅ concluído · 🔄 em andamento · ⏳ a fazer.
-
-## Dependências Técnicas
-- **Tauri Desktop:** Rust + toolchain específico por SO, libwebkit2gtk (Linux), WebView2 (Windows), Xcode (macOS).
-- **FleetDM/osquery:** Servidor Fleet (Docker ou VM), enrollment secret por tenant, agentes osquery instalados.
-- **Better Auth:** Mechanismo para criar sessões usando subject `machine:*` com escopos restritos.
-- **Convex:** Novas tabelas `machines` e `machineTokens`, mutações para registro/heartbeat/exchange.
-- **Infra extra:** Endpoints públicos para updater do Tauri, armazenamento de inventário seguro, certificados para assinatura de builds.
-
-## Próximos Passos Imediatos
-1. Desktop: finalizar UX das abas (mais detalhes em Diagnóstico e Configurações) e gráficos leves.
-2. Coletores Windows/macOS: normalizar campos de software/serviços (nome/versão/fonte/status) e whitelists.
-3. Regras: janela temporal real para CPU (dados de 5 min), whitelists por tenant, mais sinais SMART (temperatura e contadores).
-4. Admin UI: diálogo “Inventário completo” com busca em JSON, export CSV de softwares/serviços, badges no grid com contagens.
-5. Release: ativar secrets de assinatura e publicar binários por SO.
-
-## Notas de Implementação (Atual)
-- Criada pasta `apps/desktop` via `create-tauri-app` com template `vanilla-ts`.
-- O agente desktop agora possui fluxo próprio: coleta inventário local via comandos Rust, solicita o código de provisionamento, registra a dispositivo e inicia heartbeats periódicos (`src-tauri/src/agent.rs` + `src/main.ts`).
-- Formulário inicial exibe resumo de hardware/OS e salva o token em `~/.config/Sistema de Chamados Desktop/machine-agent.json` (ou equivalente por SO) para reaproveitamento em relançamentos.
-- URLs configuráveis via `.env` do app desktop:
-  - `VITE_APP_URL` → aponta para a interface Next (padrao produção: `https://tickets.esdrasrenan.com.br`).
-  - `VITE_API_BASE_URL` → base usada nas chamadas REST (`/api/machines/*`), normalmente igual ao `APP_URL`.
-- Após provisionar ou encontrar token válido, o agente dispara `/machines/handshake?token=...` que autentica a dispositivo no Better Auth, devolve cookies e redireciona para a UI. Em produção, mantemos a navegação top‑level pelo handshake para garantir a aceitação de cookies na WebView (mesmo quando `POST /api/machines/sessions` é tentado antes).
-- `apps/desktop/src-tauri/tauri.conf.json` ajustado para rodar `bun run dev/build`, servir `dist/` e abrir janela 1100x720.
-- Novas tabelas Convex: `machines` (fingerprint, heartbeat, vínculo com AuthUser) e `machineTokens` (hash + TTL).
-- Novos endpoints Next:
-  - `POST /api/machines/register` — provisiona dispositivo, gera token e usuário Better Auth (role `machine`).
-  - `POST /api/machines/heartbeat` — atualiza estado, métricas e renova TTL.
-  - `POST /api/machines/sessions` — troca `machineToken` por sessão Better Auth e devolve cookies.
-- As rotas `/api/machines/*` respondem a preflight `OPTIONS` com CORS liberado para o agente (`https://tickets.esdrasrenan.com.br`, `tauri://localhost`, `http://localhost:1420`).
-- Rota `GET /machines/handshake` realiza o login automático da dispositivo (seta cookies e redireciona).
-  - As rotas `sessions/handshake` foram ajustadas para usar `NextResponse.cookies.set(...)`, aplicando cada cookie da Better Auth (sessão e assinatura) individualmente.
-  - CORS: as respostas incluem `Access-Control-Allow-Credentials: true` para origens permitidas (Tauri WebView e app).
-- Página de diagnóstico: `/portal/debug` exibe `get-session` e `machines/session` com os mesmos cookies da aba — útil para validar se o desktop está autenticado como dispositivo.
-  - O desktop pode redirecionar automaticamente para essa página durante os testes.
-- Webhook FleetDM: `POST /api/integrations/fleet/hosts` (header `x-fleet-secret`) sincroniza inventário/métricas utilizando `machines.upsertInventory`.
-- Script `ensureMachineAccount` garante usuário `AuthUser` e senha sincronizada com o token atual.
-
-### Inventário — Windows (fallback)
-- O agente coleta `extended.windows.osInfo` via PowerShell/WMI. Caso o script falhe (política ou permissão), aplicamos um fallback com `sysinfo` para preencher ao menos `ProductName`, `Version` e `BuildNumber` — evitando bloco vazio no inventário exibido.
-
-### Portal do Cliente (UX)
-- Quando autenticado como dispositivo (colaborador/gestor):
-  - O portal deriva o papel a partir do `machineContext` (mesmo se `/api/auth/get-session` vier `null`).
-  - A listagem exibe apenas os tickets onde o colaborador é o solicitante.
-  - Informações internas (Fila, Prioridade) são ocultadas; o responsável aparece quando definido.
-  - A descrição do chamado vira o primeiro comentário (editor rico + anexos). A permissão de comentar pelo solicitante foi ajustada no Convex.
-- O botão “Sair” é ocultado no desktop (faz sentido apenas fechar o app).
-- Variáveis `.env` novas: `MACHINE_PROVISIONING_SECRET` (obrigatória) e `MACHINE_TOKEN_TTL_MS` (opcional, padrão 30 dias).
-- Variável adicional `FLEET_SYNC_SECRET` (opcional) para autenticar webhook do Fleet; se ausente, reutiliza `MACHINE_PROVISIONING_SECRET`.
-- Dashboard administrativo: `/admin/devices` usa `AdminMachinesOverview` com dados em tempo real (status, heartbeat, token, inventário enviado pelo agente/Fleet).
-
-### Checklist de dependências Tauri (Linux)
-```bash
-sudo apt update
-sudo apt install libwebkit2gtk-4.1-dev build-essential curl wget file \
-  libxdo-dev libssl-dev libayatana-appindicator3-dev librsvg2-dev
-curl --proto '=https' --tlsv1.2 https://sh.rustup.rs -sSf | sh
-# reinicie o terminal e confirme: rustc --version
-```
-
-> Ajuste conforme seu sistema operacional (ver https://tauri.app/start/prerequisites/).
-
----
-
-> Histórico de atualizações:
-> - 2025-02-20 — Fluxo completo do agente desktop, heartbeats e rota `/machines/handshake` documentados (assistente).
-> - 2025-02-14 — Documento criado com visão geral e plano macro (assistente).
diff --git a/docs/archive/setup-historico.md b/docs/archive/setup-historico.md
deleted file mode 100644
index 377754c..0000000
--- a/docs/archive/setup-historico.md
+++ /dev/null
@@ -1,103 +0,0 @@
-# Histórico de Setup e Decisões — Sistema de Chamados (Arquivo)
-
-Conteúdo mantido como registro. Para operação e deploy atuais, ver `docs/operations.md`.
-
-> Registro das etapas realizadas, problemas encontrados e decisões tomadas para colocar o projeto em produção (Traefik + Swarm + Convex self‑hosted) com CI/CD via runner self‑hosted.
-
-## Arquitetura final
-- Frontend Next.js (app) em `tickets.esdrasrenan.com.br`.
-- Convex self‑hosted (backend realtime) em `convex.esdrasrenan.com.br`.
-- Traefik no Docker Swarm (rede `traefik_public`) roteando por hostname (HTTPS/LE).
-- Banco Prisma (SQLite) persistente via volume `sistema_db`.
-- Estado do Convex persistente via volume `convex_data`.
-- Runner GitHub Actions self‑hosted na VPS (usuário `renan`).
-
-## Mudanças no repositório
-- `stack.yml` — Stack Swarm (web + convex_backend + convex_dashboard opcional).
-- `.env.example` e `apps/desktop/.env.example` — exemplos de ambiente.
-- `.github/workflows/ci-cd-web-desktop.yml` — pipeline de deploy web + desktop + deploy do Convex.
-- `docs/OPERACAO-PRODUCAO.md` — runbook de operação (deploy, seeds, CI/CD, troubleshooting).
-- `docs/SETUP-HISTORICO.md` — este histórico.
-- `scripts/deploy-from-git.sh` — fallback de deploy pull‑based na VPS (sem Actions).
-
-## Gestão de .env
-- `.env` não é commitado; usamos o arquivo local na VPS: `/srv/apps/sistema/.env`.
-- Workflow atualizado para NÃO apagar `.env` no destino (rsync com filtros `protect`).
-- Valor com espaços deve ter aspas: `MAILER_SENDER_EMAIL="Nome <no-reply@dominio>"`.
-- Em self‑hosted, comentar `CONVEX_DEPLOYMENT`, e usar `NEXT_PUBLIC_CONVEX_URL=https://convex...`.
-
-## Stack (Traefik/Swarm)
-- Binds absolutos (Portainer/Swarm exigem): `/srv/apps/sistema:/app`.
-- Volumes: `sistema_db` → `/app/data` (SQLite), `convex_data` → `/convex/data`.
-- Labels Traefik por hostname; WebSocket do Convex funciona via TLS.
-
-## Convex self‑hosted
-- Evitamos `convex dev` no Swarm (CLI interativo). Adotada imagem oficial `ghcr.io/get-convex/convex-backend`.
-- Geração de Admin Key dentro do container: `./generate_admin_key.sh`.
-- Publicação de functions com `bun x convex deploy` via container transitório (`CONVEX_SELF_HOSTED_URL` + `CONVEX_SELF_HOSTED_ADMIN_KEY`).
-- Adicionado `convex_dashboard` opcional (DNS `convex-admin.*`).
-
-## CI/CD (GitHub Actions)
-- Runner self‑hosted `vps-sistema` com labels `self-hosted, linux, vps`.
-- Job Deploy (web) roda sempre em push para `main`.
-- Job Deploy Convex functions roda apenas quando arquivos em `convex/**` mudam (paths-filter).
-- rsync com `--filter='protect .env*'` para preservar `.env` local.
-- Secrets no repositório: `CONVEX_SELF_HOSTED_URL`, `CONVEX_SELF_HOSTED_ADMIN_KEY` (e secrets do desktop se usados).
-
-## Problemas e soluções (pitfalls)
-1) WebSocket 1006 no front
-- Causa: Convex não rodando corretamente (CLI interativo) → migração para imagem oficial self‑hosted.
-
-2) `.env` sendo apagado pelo rsync
-- Causa: `--delete` no rsync no job de deploy.
-- Solução: adicionar filtros `protect` e `exclude` para `.env*` (raiz/desktop/convex).
-
-3) `MAILER_SENDER_EMAIL` com erro de parsing
-- Causa: valor com espaços sem aspas quando foi "sourced" por shell.
-- Solução: sempre usar aspas. Depois, com backend oficial, não foi mais necessário `source`.
-
-4) `prisma: not found` no build
-- Causa: instalar só prod deps.
-- Solução: garantir `bun install` completo (não apenas deps de produção) no container de build.
-
-5) Lockfile/Workspace quebrando CI
-- Causa: conflito de versões quando o desktop entrou no workspace.
-- Solução: hoje mantemos `['.', 'apps/desktop']` e usamos filtros no CI/deploy. Alternativa: isolar o desktop fora do workspace.
-
-6) Bind relativo no Swarm/Portainer
-- Causa: `./:/app` vira path inválido.
-- Solução: usar path absoluto: `/srv/apps/sistema:/app`.
-
-7) Flags `--port/--hostname` no `convex dev`
-- Causa: versão do CLI.
-- Solução: remover flags, e posteriormente substituir por backend oficial.
-
-8) Billing do GitHub bloqueado
-- Causa: cobrança travada bloqueia todos workflows (mesmo self‑hosted).
-- Solução: regularizar billing; opcionalmente usar `scripts/deploy-from-git.sh` até normalizar.
-
-## Checklists de operação
-- Deploy manual (pull‑based): `bash /srv/apps/sistema/scripts/deploy-from-git.sh`.
-- Deploy via Actions: commit em `main`.
-- Seeds: `https://tickets.../dev/seed` e `docker exec ... bun run auth:seed`.
-- Verificação: `docker stack services sistema` e logs dos serviços.
-
-## Melhorias futuras
-- Rodar job de "Detect changes" também em runner self‑hosted (zero minutos GitHub‑hosted).
-- Fixar versão do `convex-backend` (ao invés de `latest`) para releases mais controladas.
-- Substituir bind‑mount por imagens construídas no CI (tempo de deploy menor, reprodutibilidade).
-- Adicionar cache das dependências do Bun no container de build.
-
-## TODOs (próximos técnicos)
-
-- Prisma Client desatualizado x schema (Company.isAvulso/contractedHoursPerMonth)
-  - Sintoma: Tipos gerados do Prisma não exibem os campos `isAvulso` e `contractedHoursPerMonth` em `CompanyCreateInput`/`CompanyUpdateInput`.
-  - Temporário: rotas `src/app/api/admin/companies/[id]/route.ts` e mapeamento em `src/app/admin/companies/page.tsx` possuem guardas/casts para compilar.
-  - Ação:
-    1. Rodar `bun run prisma:generate` no mesmo ambiente de build/execução (VPS e local) para regenerar o client.
-    2. Confirmar que os campos aparecem nos tipos gerados.
-    3. Remover casts e `eslint-disable` do update; reintroduzir campos no `create` se desejado (com tipagem estrita).
-    4. Se ainda não existirem fisicamente na base, aplicar migração que adicione os campos ao modelo `Company`.
-
-- Next TS x Desktop (plugin Keyring)
-  - Mantido `apps/desktop/**` no `tsconfig.exclude` para o type‑check do Next. Avaliar, em outro momento, ambient d.ts no desktop para editor.
diff --git a/docs/archive/status-2025-10-16.md b/docs/archive/status-2025-10-16.md
deleted file mode 100644
index 24c7a02..0000000
--- a/docs/archive/status-2025-10-16.md
+++ /dev/null
@@ -1,52 +0,0 @@
-# Status do Projeto — 16/10/2025 (Arquivo)
-
-Documento de referência sobre o estado atual do sistema (web + desktop), melhorias recentes e pontos de atenção.
-
-## 1. Panorama
-
-- **Web (Next.js 15 + Convex)**: build limpo (`bun run build:bun`), lint sem avisos e testes estáveis (Vitest em modo não interativo).
-- **Desktop (Tauri)**: fluxo de provisionamento e heartbeat operacional; inventário consolidado com coleta multi-plataforma; atualizações OTA suportadas.
-- **CI**: workflow `Quality Checks` roda lint/test/build em todo push/PR na `main`; pipeline de deploy (`ci-cd-web-desktop.yml`) permanece responsável por sincronizar com a VPS.
-- **Infra**: deploy documentado no runbook (Swarm com symlink `sistema.current`). Migrações Prisma e variáveis críticas mapeadas.
-
-## 2. Melhorias concluídas em 16/10/2025
-
-| Item | Descrição | Impacto |
-| --- | --- | --- |
-| **Centralização Convex** | Helpers `createConvexClient` e normalização do cookie da dispositivo (`src/server/convex-client.ts`, `src/server/machines/context.ts`). | Código das rotas `/api/machines/*` ficou mais enxuto e resiliente a erros de configuração. |
-| **Auth/Login redirect** | Redirecionamento baseado em role/persona sem uso de `any`, com dependências explícitas (`src/app/login/login-page-client.tsx`). | Evita warnings de hooks e garante rota correta para dispositivos/colaboradores. |
-| **Ticket header** | Sincronização do responsável com dependências completas (`ticket-summary-header.tsx`). | Removeu warning do lint e previne estados inconsistentes. |
-| **Upgrade para Next.js 16 beta** | Dependências atualizadas (`next@16.0.0-beta.0`, `eslint-config-next@16.0.0-beta.0`), cache de filesystem do Turbopack habilitado, scripts de lint/test/build ajustados ao novo fluxo. | Projeto pronto para validar as novidades do Next 16 (React Compiler opcional, prefetch incremental, etc.); builds e testes já rodando com sucesso. |
-| **Posture / inventário** | Type guards e normalização de métricas SMART/serviços (`convex/machines.ts`). | Reduziu `any`, melhorou detecção de alertas e consistência do metadata. |
-| **Docs** | Revisão completa de `docs/DEV.md`, novo `STATUS-2025-10-16.md`, estrutura uniforme e casos de erro registrados. | Documentação enxuta e atualizada, com trilhas claras para DEV/CI/Deploy. |
-| **Testes no CI** | Novo workflow `.github/workflows/quality-checks.yml` e script `bun test` em modo não-interativo. | Previne “travamentos” e garante checagens de qualidade automáticas. |
-
-## 3. Pontos de atenção (curto prazo)
-
-- **Migrações Prisma em produção**: qualquer mudança requer executar no volume `sistema_sistema_db` (ver `docs/DEPLOY-RUNBOOK.md`). Atenção para evitar regressões P3009.
-- **Atualização dos artefatos Tauri**: releases exigem `latest.json` atualizado e assinatura (`*.sig`). Automação via GitHub Actions já preparada, mas depende de manter as chaves seguras.
-- **Seeds Better Auth**: se novos perfis/roles forem adicionados, atualizar `scripts/seed-auth.mjs` e o seed do Convex.
-- **Variáveis críticas**: `NEXT_PUBLIC_APP_URL`, `BETTER_AUTH_URL`, `MACHINE_PROVISIONING_SECRET` e `NEXT_PUBLIC_CONVEX_URL` devem ser válidas no stack — qualquer alteração de domínio implica revisar `.env` e `stack.yml`.
-
-## 4. Backlog recomendado
-
-1. **Testes end-to-end**: cobrir fluxo de provisionamento (desktop ↔ API) com smoke automatizado (pode rodar condicional no CI).
-2. **Autenticação agnóstica**: avaliar suporte para Clerk/Auth0 conforme docs do Convex (custom JWTs).
-3. **Observabilidade**: adicionar métricas/alertas para heartbeats em atraso (Convex + dashboards).
-4. **Documentação do Desktop Installer**: guias por SO sobre instalação/assinatura e troubleshooting do updater.
-
-## 5. Casos de erro conhecidos
-
-| Cenário | Sintoma | Como resolver |
-| --- | --- | --- |
-| Token de dispositivo revogado | POST `/api/machines/sessions` retorna 401 e desktop volta ao onboarding | Reprovisionar pela UI do agente; garantir que `machineToken` foi atualizado. |
-| Falha de heartbeat | Logs com `Falha ao registrar heartbeat` + status 500 | Verificar `NEXT_PUBLIC_CONVEX_URL` e conectividade. Rode `bun run convex:dev:bun` em DEV para confirmar schema. |
-| Updater sem atualização | Desktop fica em “Procurando atualização” indefinidamente | Confirmar release publicado com `latest.json` apontando para URLs públicas do bundle e assinaturas válidas. |
-
-## 6. Próximos passos imediatos
-
-- Monitorar execução do novo workflow de qualidade em PRs.
-- Garantir que a equipe esteja ciente do procedimento atualizado de deploy (symlink + service update).
-- Revisar backlog acima e priorizar smoke tests para o fluxo da dispositivo.
-
-_Última atualização: 16/10/2025 (UTC-3)._ 
diff --git a/docs/convex-export-worker-loop.md b/docs/convex-export-worker-loop.md
deleted file mode 100644
index 5812685..0000000
--- a/docs/convex-export-worker-loop.md
+++ /dev/null
@@ -1,157 +0,0 @@
-# Convex — Loop do `application::exports::worker` (Nov/2025)
-
-Documento técnico descrevendo o incidente que derrubava o backend Convex em produção e o passo a passo adotado para corrigir e evitar recorrências.
-
----
-
-## 1. Resumo Executivo
-
-- **Sintoma visível:** o WebSocket `wss://convex.esdrasrenan.com.br/api/1.29.2/sync` caía em código 1006 a cada poucos segundos.
-- **Causa raiz:** um export agendado automaticamente pelo próprio Convex (`application::exports::worker`) reiniciava toda vez que o backend subia. Durante o “replay” o worker lia documentos (principalmente máquinas e cron jobs antigos) cujo _shape_ já não batia com o esquema atual, causando panic em `shape_inference/src/object.rs:67`.
-- **Impacto:** o container `sistema_convex_backend` reiniciava em loop. `npx convex deploy` e qualquer CLI que dependesse do backend ficavam presos em `start_push`/`wait_for_schema`. O frontend ficava sem sincronização em tempo real.
-- **Correção aplicada:** saneamento manual do banco SQLite do Convex (limpeza de cron/exports/records incompatíveis) seguido de um restart completo. O export pendente finalizou com sucesso e o backend estabilizou.
-
----
-
-## 2. Detecção
-
-1. `docker service logs --tail 400 sistema_convex_backend` mostrava:
-   - Mensagens repetidas do export (`Export gg20vw5b... progress: ...`).
-   - Panics em `application::exports::worker` ou `common::errors` com mensagens `Object with shape ... not in Shape ...`.
-2. No navegador e no `npx convex deploy`, as conexões WebSocket encerravam com código 1006.
-
----
-
-## 3. Diagnóstico / Root Cause Analysis
-
-1. O Convex self-hosted mantém **exports incrementais**. Quando o backend reinicia, o worker reprocessa o export pendente.
-2. Em `sistema_convex_data`, a tabela `documents` possuía registros legados:
-   - Cron `hours-usage-alerts-hourly` (já removido do código).
-   - Documentos de máquinas com `metadata`/`customFields` maiores do que o shape compilado.
-3. Assim que o export lia esses documentos “fora do shape”, o Convex fazia `panic!`, derrubando o processo principal.
-4. Como o export jamais completava, o worker reiniciava e o ciclo se repetia.
-
----
-
-## 4. Procedimento de Recuperação (Runbook)
-
-> ⚠️ **Sempre trabalhar em cima do volume `sistema_convex_data`.**  
-> Todos os comandos abaixo devem ser executados como `root` na VPS.
-
-### 4.1. Parar o backend e fazer backup
-
-```bash
-docker service scale sistema_convex_backend=0
-
-# Guardar uma cópia datada
-docker run --rm -v sistema_convex_data:/convex/data \
-  busybox sh -c 'ts=$(date +%Y%m%d%H%M%S); cp /convex/data/db.sqlite3 /convex/data/db.sqlite3.backup-$ts'
-```
-
-### 4.2. Inspecionar o banco (SQLite)
-
-Usamos a imagem `nouchka/sqlite3`, montando o volume:
-
-```bash
-docker run --rm -it -v sistema_convex_data:/convex/data nouchka/sqlite3 /convex/data/db.sqlite3
-```
-
-Consultas úteis:
-
-```sql
--- Verificar o export pendente
-SELECT json_value FROM documents
-WHERE json_extract(json_value, '$.name') = 'hours-usage-alerts-hourly';
-
--- Identificar documentos de máquinas problemáticos
-SELECT hex(id), hex(table_id), ts
-FROM documents
-WHERE json_extract(json_value, '$._id') = 'jn7aq2647e6g69qbrg7q9n6aas7sxqje';
-```
-
-### 4.3. Sanear dados incompatíveis
-
-1. **Cron legado**
-   ```sql
-   DELETE FROM documents
-   WHERE hex(table_id) = 'C24DDDBFBA00025744D7672E2AC74F91'
-     AND json_extract(json_value, '$.name') = 'hours-usage-alerts-hourly';
-   ```
-2. **Máquina fora do shape**
-   - Remover índices ligados ao documento:
-     ```sql
-     DELETE FROM indexes WHERE document_id = X'AB88C43B8D0326EBC40F74D4CA564F9E';
-     ```
-   - Remover o documento em si:
-     ```sql
-     DELETE FROM documents WHERE id = X'AB88C43B8D0326EBC40F74D4CA564F9E';
-     ```
-3. (Opcional) Qualquer export/cron adicional pode ser limpado usando o mesmo padrão: `DELETE` na tabela `documents` e correspondentes em `indexes`.
-
-### 4.4. Subir o backend e validar
-
-```bash
-docker service scale sistema_convex_backend=1
-docker service logs --tail 400 -f sistema_convex_backend
-```
-
-Critérios de sucesso:
-
-- Logs mostram `application::exports::worker ... completed` e, logo após, `No exports requested or in progress`.
-- Não existem novas linhas `Caught error`/`shape_inference`.
-- WebSocket `/api/1.29.2/sync` volta a responder **101 Switching Protocols**.
-
----
-
-## 5. Pós-incidente / Prevenção
-
-1. **Desabilitar jobs pesados por padrão:** já deixamos `REPORTS_CRON_ENABLED=false` e `AUTO_PAUSE_ENABLED=false` nas variáveis. Mantê-las assim até que o Convex publique um fix oficial.
-2. **Sempre limpar exports antigos antes de alterar schema:** se um export for rodado manualmente, aguardá-lo completar antes de editar tabelas grandes (`machines`, `ticketWorkSessions` etc.).
-3. **Monitorar logs após deploys:** `docker service logs sistema_convex_backend | rg exports::worker` ajuda a verificar se há novos exports presos.
-4. **Documentar qualquer alteração direta no SQLite:** registrar no repositório (neste arquivo) os comandos executados, garantindo um histórico completo.
-
----
-
-## 6. Registro de alterações manuais
-
-### 2025-12-18 — liveChatSessions com versão legada (shape_inference)
-
-Motivo: logs do Convex mostravam `shape_inference` recorrente apontando para o documento
-`pd71bvfbxx7th3npdj519hcf3s7xbe2j` (sessão de chat antiga com status `ACTIVE` em versão histórica).
-
-Comandos executados:
-
-```bash
-# 1) Parar Convex
-docker service scale sistema_convex_backend=0
-
-# 2) Backup
-cp /var/lib/docker/volumes/sistema_convex_data/_data/db.sqlite3 \
-  /var/lib/docker/volumes/sistema_convex_data/_data/db.sqlite3.backup-20251218165717
-
-# 3) Remover versões antigas do documento (mantendo a mais recente)
-docker run --rm -v sistema_convex_data:/convex/data nouchka/sqlite3 /convex/data/db.sqlite3 \
-  "DELETE FROM documents \
-   WHERE json_extract(json_value, '$._id') = 'pd71bvfbxx7th3npdj519hcf3s7xbe2j' \
-     AND ts < (SELECT MAX(ts) FROM documents \
-               WHERE json_extract(json_value, '$._id') = 'pd71bvfbxx7th3npdj519hcf3s7xbe2j');"
-
-# 4) Subir Convex
-docker service scale sistema_convex_backend=1
-```
-
-Resultado: versões antigas do documento foram removidas e os erros de `shape_inference` pararam após o restart.
-
----
-
-## 7. Referências rápidas
-
-- Volume Convex: `sistema_convex_data`
-- Banco: `/convex/data/db.sqlite3`
-- Contêiner SQLite: `nouchka/sqlite3`
-- Parar/Subir serviço: `docker service scale sistema_convex_backend=0|1`
-- Arquivo anterior de referência: `/convex/data/db.sqlite3.pre-export-clean-20251118123551`
-
----
-
-Última revisão: **18/12/2025** — limpeza da versão legada de `liveChatSessions` (`pd71bvfbxx7th3npdj519hcf3s7xbe2j`) e restart do Convex.
diff --git a/docs/desktop/build.md b/docs/desktop/build.md
deleted file mode 100644
index 305dfa5..0000000
--- a/docs/desktop/build.md
+++ /dev/null
@@ -1,52 +0,0 @@
-# Build do App Desktop (Tauri)
-
-Guia rápido para gerar instaladores do app desktop em cada sistema operacional.
-
-## Pré‑requisitos
-- Bun >= 1.3 instalado e disponível no `PATH`.
-- Node.js 20+ (recomendado) caso precise executar scripts auxiliares em Node.
-- Rust toolchain (stable) instalado.
-- Dependências nativas por SO:
-  - Linux (Debian/Ubuntu):
-    ```bash
-    sudo apt update && sudo apt install -y \
-      libwebkit2gtk-4.1-dev build-essential curl wget file \
-      libxdo-dev libssl-dev libayatana-appindicator3-dev librsvg2-dev
-    ```
-  - Windows: Visual Studio Build Tools + WebView2 Runtime.
-  - macOS: Xcode Command Line Tools.
-
-## Configuração de URLs
-- Produção: por padrão o app usa `https://tickets.esdrasrenan.com.br`.
-- Desenvolvimento: crie `apps/desktop/.env` a partir de `apps/desktop/.env.example` e ajuste:
-  ```
-  VITE_APP_URL=http://localhost:3000
-  VITE_API_BASE_URL=
-  ```
-
-## Comandos de build
-- Linux/macOS/Windows (rodar no próprio sistema):
-  ```bash
-  bun run --cwd apps/desktop tauri build
-  ```
-- Apenas frontend (Vite):
-  ```bash
-  bun run --cwd apps/desktop build
-  ```
-
-Saída de artefatos: `apps/desktop/src-tauri/target/release/bundle/`.
-
-## Dicas
-- Primeira compilação do Rust pode demorar (download de crates e linkedição).
-- Se o link‑editor for lento no Linux, considere instalar `lld` e usar:
-  ```bash
-  RUSTFLAGS="-Clink-arg=-fuse-ld=lld" bun run --cwd apps/desktop tauri build
-  ```
-- Para logs detalhados em dev, rode `bun run --cwd apps/desktop tauri dev`.
-
-## Diagnóstico de sessão (Desktop → Portal)
-- Durante testes, navegue até `/portal/debug` (o desktop pode redirecionar automaticamente) para ver:
-  - `/api/auth/get-session` — pode ser `null` na WebView; não é bloqueante.
-  - `/api/machines/session` — precisa retornar `200` com `assignedUserId/email`.
-- Produção: as rotas de sessão/handshake enviam `Access-Control-Allow-Credentials: true` e aplicam cookies com `NextResponse.cookies.set(...)` para confiabilidade em navegadores/embeds.
-- O desktop mantém a navegação top‑level via `/machines/handshake` para maximizar a aceitação de cookies.
diff --git a/docs/desktop/handshake-troubleshooting.md b/docs/desktop/handshake-troubleshooting.md
deleted file mode 100644
index 86e6b72..0000000
--- a/docs/desktop/handshake-troubleshooting.md
+++ /dev/null
@@ -1,71 +0,0 @@
-# Desktop (Tauri) — Handshake, Sessão de Dispositivo e Antivírus
-
-Este documento consolida as orientações e diagnósticos sobre o fluxo do agente desktop, handshake na web e possíveis interferências de antivírus.
-
-## Sintomas observados
-- Ao clicar em “Registrar dispositivo”, o antivírus aciona (ex.: ATC.SuspiciousBehavior) e o processo é interrompido.
-- Após o registro, ao abrir a UI web: cabeçalho mostra “Cliente / Sem e‑mail definido” e o Portal não permite abrir chamados.
-- No passado, mesmo quando o app “entrava direto”, o Portal não refletia o colaborador/gestor vinculado (sem assignedUser); receio de repetir o problema.
-
-## Causas prováveis
-1) O antivírus interrompe o processo durante o handshake
-   - O app salva token/config, inicia heartbeat e abre `GET /machines/handshake?token=...&redirect=...` para gravar cookies de sessão.
-   - Se o processo cai neste momento, os cookies não são gravados e a UI fica sem sessão “machine”.
-
-2) Endpoint de contexto sem ler a sessão adequadamente
-   - O Portal preenche o colaborador/gestor via `GET /api/machines/session`.
-   - Em alguns ambientes, é mais estável rodar esse endpoint no runtime `nodejs` para ler `cookies()` do Next sem inconsistências.
-
-## O que já foi aplicado no projeto
-- Middleware permite `GET /machines/handshake` sem exigir login (rota pública).
-- Frontend preenche `machineContext` chamando `GET /api/machines/session` (assignedUserId/email/nome/persona) e usa esse ID ao abrir chamados.
-- UI oculta “Sair” quando a sessão é de dispositivo (portal e shell interno).
-- DevTools habilitado no desktop (F12, Ctrl+Shift+I ou botão direito com Ctrl/Shift).
-- Desktop salva dados em `C:\\Raven\\data\\machine-agent.json` (ou equivalente ao lado do executável), com fallback para AppData se a pasta do app não permitir escrita.
-
-## Validação rápida (após “Registrar dispositivo”)
-1) No executável, com DevTools:
-   ```js
-   fetch('/api/machines/session').then(r => r.status).then(console.log)
-   // Esperado: 200
-   fetch('/api/machines/session').then(r => r.json()).then(console.log)
-   // Deve conter: persona (collaborator|manager), assignedUserEmail/nome/Id
-   ```
-2) Na UI (Portal/Topo):
-   - Mostrar nome/e‑mail do colaborador/gestor (não “Cliente / Sem e‑mail definido”).
-   - Sem botão “Sair” (sessão de dispositivo).
-3) No Portal, o formulário “Abrir chamado” deve habilitar normalmente (usa `machineContext.assignedUserId`).
-
-Se `GET /api/machines/session` retornar 403:
-- Verificar se o antivírus barrou o processo na hora do handshake.
-- Adicionar exceção para `C:\\Raven\\appsdesktop.exe` e `C:\\Raven\\data\\`.
-- Opcional: forçar `export const runtime = 'nodejs'` no endpoint de sessão para leitura consistente de cookies (Next `cookies()`).
-
-## Fluxo atual do desktop
-- Antes de registrar: tela de onboarding (sem “Abrir sistema”).
-- Após registrar: salva token/config, inicia heartbeat e mostra as abas com “Abrir sistema” e “Reprovisionar”.
-- Auto‐abrir: o app já tenta abrir o sistema quando detecta token; pode ser reforçado chamando `openSystem()` ao fim do `register()`.
-
-## Melhorias opcionais
-- Auto‑abrir imediatamente após `register()` (reforça o comportamento atual e reduz a janela para interferência do AV).
-- Diagnóstico no desktop: exibir caminho completo do arquivo de dados e botão “Abrir pasta de dados”.
-- Forçar `nodejs` no `GET /api/machines/session` para estabilidade total na leitura de cookies.
-
-## Notas sobre antivírus
-- Apps Tauri não assinados com certificado de code signing do Windows são frequentemente marcados como “desconhecidos”.
-- A assinatura Minisign (updater) não substitui o code signing do executável.
-- Recomendações:
-  - Adicionar exceções para o executável e a pasta de dados.
-  - Avaliar aquisição de um certificado de code signing (EV/OV) para distribuição ampla sem alertas.
-
-## Checklist quando “não mudou nada” após registro
-- Confirmar `GET /api/machines/session` (status 200 + JSON contendo assignedUser). Caso 403, tratar AV/endpoint runtime.
-- Verificar cookies no navegador (DevTools → Application → Cookies): presença da sessão e `machine_ctx`.
-- Validar que o Portal mostra o colaborador/gestor e permite abrir chamado.
-- Conferir arquivo de dados:
-  - Preferencial: `C:\\Raven\\data\\machine-agent.json`.
-  - Fallback: AppData local do usuário (buscar por `machine-agent.json`).
-
----
-
-Última atualização: automatização do handshake no middleware, ocultação de “Sair” em sessão de dispositivo, dados persistidos junto ao executável e DevTools habilitado.
diff --git a/docs/desktop/rustdesk-sync.md b/docs/desktop/rustdesk-sync.md
deleted file mode 100644
index 25ff164..0000000
--- a/docs/desktop/rustdesk-sync.md
+++ /dev/null
@@ -1,151 +0,0 @@
-# Desktop (Tauri) - Sincronizacao RustDesk com Backend
-
-Este documento descreve o mecanismo de sincronizacao automatica do RustDesk com o backend apos o provisionamento no aplicativo desktop.
-
-## Visao Geral
-
-O fluxo de sincronizacao do RustDesk garante que as credenciais de acesso remoto (ID e senha) sejam automaticamente registradas no backend assim que o RustDesk for provisionado na maquina. Isso elimina a necessidade de cadastro manual e permite acesso remoto imediato.
-
-## Arquitetura
-
-### Fluxo de Provisionamento
-
-```
-1. Usuario clica "Registrar" no app desktop
-2. TypeScript faz POST /api/machines/register
-3. TypeScript salva token/config no store local
-4. TypeScript inicia RustDesk em background (fire-and-forget)
-5. TypeScript redireciona IMEDIATAMENTE para o sistema
-6. [Background] Rust provisiona RustDesk (~30s)
-7. [Background] Rust faz POST /api/machines/remote-access (SYNC)
-8. [Background] Rust atualiza lastSyncedAt no store
-```
-
-### Por que o Sync e feito no Rust?
-
-| Problema anterior | Solucao Rust |
-|-------------------|--------------|
-| CSP do Tauri bloqueava `fetch()` | Rust usa reqwest diretamente, sem CSP |
-| Race conditions com React state | Fluxo sincrono no Rust |
-| Fire-and-forget nao completava | Sync acontece antes do return |
-| Timeout do navegador | Rust tem controle total do HTTP |
-
-## Implementacao
-
-### Arquivo: `apps/desktop/src-tauri/src/rustdesk.rs`
-
-O sync e executado automaticamente apos o provisionamento bem-sucedido:
-
-```rust
-// Apos salvar dados do RustDesk no store local
-sync_remote_access_with_backend(&result)?;
-```
-
-### Payload da API
-
-```json
-{
-  "machineToken": "<token-da-maquina>",
-  "provider": "RustDesk",
-  "identifier": "<id-do-rustdesk>",
-  "password": "<senha-permanente>",
-  "notes": "Versao: 1.4.4. Provisionado em: 1765045637482"
-}
-```
-
-### Headers
-
-- `Content-Type: application/json`
-- `Idempotency-Key: <machineId>:RustDesk:<rustdeskId>` (previne duplicatas)
-
-### Endpoint
-
-```
-POST /api/machines/remote-access
-```
-
-## Arquivos de Configuracao
-
-### Store Local
-
-Caminho: `%LOCALAPPDATA%\br.com.esdrasrenan.sistemadechamados\machine-agent.json`
-
-Estrutura relevante:
-```json
-{
-  "config": {
-    "machineId": "...",
-    "apiBaseUrl": "https://tickets.esdrasrenan.com.br"
-  },
-  "token": "...",
-  "rustdesk": {
-    "id": "497869711",
-    "password": "...",
-    "installedVersion": "1.4.4",
-    "lastProvisionedAt": 1765045637482,
-    "lastSyncedAt": 1765045638173,
-    "lastError": null
-  }
-}
-```
-
-### Logs
-
-Caminho: `%LOCALAPPDATA%\br.com.esdrasrenan.sistemadechamados\logs\rustdesk.log`
-
-Mensagens de sucesso:
-```
-[...] Iniciando sincronizacao com backend...
-[...] Sync com backend OK: status 200 OK
-[...] Acesso remoto sincronizado com backend
-```
-
-## Diagnostico
-
-### Verificar se o Sync Funcionou
-
-1. Abrir `machine-agent.json`:
-   ```
-   %LOCALAPPDATA%\br.com.esdrasrenan.sistemadechamados\machine-agent.json
-   ```
-
-2. Verificar campo `rustdesk.lastSyncedAt`:
-   - Se tem valor numerico: sync OK
-   - Se `null`: sync falhou
-
-3. Verificar logs:
-   ```
-   %LOCALAPPDATA%\br.com.esdrasrenan.sistemadechamados\logs\rustdesk.log
-   ```
-
-### Possiveis Erros
-
-| Erro | Causa | Solucao |
-|------|-------|---------|
-| `400 Bad Request` | Payload incorreto | Verificar schema da API |
-| `401 Unauthorized` | Token invalido/expirado | Re-registrar maquina |
-| `Connection refused` | Backend indisponivel | Verificar URL da API |
-| `lastSyncedAt: null` | Sync nao executou | Verificar logs do Rust |
-
-### Fallback Manual
-
-Se o sync automatico falhar, o sistema tenta novamente a cada 30 segundos em background. Tambem e possivel forcar o re-provisionamento via:
-
-1. Aba "Configuracoes" no app desktop
-2. Clicar "Reprovisionar RustDesk"
-
-## Historico de Mudancas
-
-### Dezembro 2025 - Migracao do Sync para Rust
-
-**Problema:** O sync feito em TypeScript (`fetch()`) falhava com "Failed to fetch" devido ao CSP do Tauri v2 bloquear requisicoes externas do webview.
-
-**Solucao:** Mover o sync para o Rust, que faz HTTP diretamente via reqwest sem restricoes de CSP.
-
-**Arquivos modificados:**
-- `apps/desktop/src-tauri/src/rustdesk.rs` - Adicionado `sync_remote_access_with_backend()`
-- `apps/desktop/src/main.tsx` - Simplificado para fire-and-forget
-
----
-
-Ultima atualizacao: Dezembro 2025 - Sync automatico via Rust apos provisionamento.
diff --git a/docs/desktop/updater.md b/docs/desktop/updater.md
deleted file mode 100644
index d3ed4b1..0000000
--- a/docs/desktop/updater.md
+++ /dev/null
@@ -1,111 +0,0 @@
-# Checklist de Publicação — Updater do Agente Desktop
-
-Este guia consolida tudo o que precisa ser feito para que o auto-update do Tauri funcione em cada release.
-
----
-
-## 1. Preparação (uma única vez)
-
-1. **Gerar o par de chaves** (Linux ou WSL)  
-   ```bash
-   bun run --cwd apps/desktop tauri signer generate -w ~/.tauri/raven.key
-   ```
-   - Privada: `~/.tauri/raven.key` (nunca compartilhar)  
-   - Pública: `~/.tauri/raven.key.pub` (cole em `tauri.conf.json > plugins.updater.pubkey`)
-   - Se for buildar em outra dispositivo (ex.: Windows), copie os dois arquivos para `C:\Users\<usuario>\.tauri\raven.key(.pub)`.
-
-2. **Verificar o `tauri.conf.json`**
-   ```json
-   {
-     "bundle": { "createUpdaterArtifacts": true },
-     "plugins": {
-       "updater": {
-         "active": true,
-         "endpoints": ["https://.../latest.json"],
-         "pubkey": "<conteúdo da raven.key.pub>"
-       }
-     }
-   }
-   ```
-
----
-
-## 2. Antes de cada release
-
-1. **Sincronizar versão** (mesmo número nos três arquivos):
-   - `apps/desktop/package.json`
-   - `apps/desktop/src-tauri/tauri.conf.json`
-   - `apps/desktop/src-tauri/Cargo.toml`
-
-2. **Build do front (gera `dist/` para o Tauri)**  
-   ```bash
-   bun run --cwd apps/desktop build
-   ```
-
-3. **Exportar variáveis do assinador** (no mesmo shell em que vai buildar):
-   ```bash
-   export TAURI_SIGNING_PRIVATE_KEY="$(cat ~/.tauri/raven.key)"
-   export TAURI_SIGNING_PRIVATE_KEY_PASSWORD="<senha-da-chave>"
-   ```
-   > No PowerShell, use `setx` para persistir ou execute `set`/`$env:` no terminal atual.
-
-4. **Gerar os instaladores + `.sig`**  
-   ```bash
-   bun run --cwd apps/desktop tauri build
-   ```
-   Os artefatos ficam em `apps/desktop/src-tauri/target/release/bundle/`:
-
-   | SO       | Bundle principal                            | Assinatura gerada                       |
-   |----------|----------------------------------------------|-----------------------------------------|
-   | Windows  | `nsis/Raven_0.X.Y_x64-setup.exe`             | `nsis/Raven_0.X.Y_x64-setup.exe.sig`    |
-   | Linux    | `appimage/Raven_0.X.Y_amd64.AppImage`        | `appimage/Raven_0.X.Y_amd64.AppImage.sig` |
-   | macOS    | `macos/Raven.app.tar.gz`                     | `macos/Raven.app.tar.gz.sig`            |
-
----
-
-## 3. Publicar no GitHub
-
-1. **Criar/atualizar release** (ex.: `v0.1.7`) anexando todos os instaladores e seus `.sig`.
-2. **Atualizar `latest.json`** (no próprio repo ou em um gist público) com algo como:
-   ```json
-   {
-     "version": "0.1.7",
-     "notes": "Novidades do release",
-     "pub_date": "2025-10-12T08:00:00Z",
-     "platforms": {
-       "windows-x86_64": {
-         "signature": "<conteúdo de Raven_0.1.7_x64-setup.exe.sig>",
-         "url": "https://github.com/esdrasrenan/sistema-de-chamados/releases/download/v0.1.7/Raven_0.1.7_x64-setup.exe"
-       },
-       "linux-x86_64": {
-         "signature": "<conteúdo de Raven_0.1.6_amd64.AppImage.sig>",
-         "url": "https://github.com/esdrasrenan/sistema-de-chamados/releases/download/v0.1.6/Raven_0.1.6_amd64.AppImage"
-       },
-       "darwin-x86_64": {
-         "signature": "<conteúdo de Raven.app.tar.gz.sig>",
-         "url": "https://github.com/esdrasrenan/sistema-de-chamados/releases/download/v0.1.6/Raven.app.tar.gz"
-       }
-     }
-   }
-   ```
-   - Pegue o link **Raw** do `latest.json` e mantenha igual ao usado no `tauri.conf.json`.
-
----
-
-## 4. Validar rapidamente
-
-1. Instale a versão anterior (ex.: 0.1.5) e abra.
-2. O agente deve avisar sobre a nova versão e reiniciar automaticamente ao concluir a instalação.
-3. Caso queira forçar manualmente, abra a aba **Configurações → Verificar atualizações**.
-
----
-
-## 5. Resumo rápido
-
-1. `bun run --cwd apps/desktop build`
-2. `export TAURI_SIGNING_PRIVATE_KEY=...` / `export TAURI_SIGNING_PRIVATE_KEY_PASSWORD=...`
-3. `bun run --cwd apps/desktop tauri build`
-4. Upload dos bundles + `.sig` → atualizar `latest.json`
-5. Testar o instalador antigo para garantir que atualiza sozinho
-
-Com isso, os usuários sempre receberão a versão mais recente assim que abrirem o agente desktop.
diff --git a/docs/diagnostico-chat-desktop-2025-12-19.md b/docs/diagnostico-chat-desktop-2025-12-19.md
deleted file mode 100644
index cca63d4..0000000
--- a/docs/diagnostico-chat-desktop-2025-12-19.md
+++ /dev/null
@@ -1,51 +0,0 @@
-# Diagnostico — Chat do desktop (2025-12-19)
-
-## Contexto
-Relato de instabilidade no chat do desktop (Raven): mensagens enviadas pela web nao chegavam ao app, e com multiplas sessoes a janela travava/nao abria.
-
-## Evidencias coletadas
-- `tickets:getById` confirmou ticket #41048 vinculado a maquina `jn7fc2d5dd8f1qw340ya092k6d7xjrps`, chat habilitado e maquina online.
-- `liveChat:getTicketSession` nao tinha sessao ativa antes do teste.
-- Teste ponta a ponta via Convex:
-  - `liveChat:startSession` + `tickets:postChatMessage` criaram sessao e mensagem.
-  - `liveChat:checkMachineUpdates` retornou `hasActiveSessions=true` e `unreadCount=1`.
-  - `liveChat:listMachineMessages` retornou a nova mensagem.
-  - `POST /api/machines/chat/poll` confirmou o mesmo unread.
-- Traefik (VPS): nao ha chamadas do desktop para `/api/machines/chat/*` nem `raven-chat/1.0` nas ultimas horas.
-- Logs locais do desktop:
-  - `raven-agent.log` sem entradas `[CHAT DEBUG]`.
-  - `app.log` sem `chat:started`.
-  - Com duas sessoes ativas, o log parou em:
-    - `[CMD] open_chat_window called...`
-    - `[WINDOW] ... build() inicio`
-    - sem `build() OK` / `open_chat_window result`, indicando travamento na criacao da janela quando chamada via comando.
-
-## Causa raiz
-O desktop nao estava iniciando o runtime de chat.
-Em `apps/desktop/src/main.tsx`, o `invoke("start_chat_polling", ...)` enviava `base_url` e `convex_url` em snake_case. No Tauri v2, o mapeamento esperado e camelCase (`baseUrl`, `convexUrl`). Com isso, o comando falha na desserializacao dos args e o chat nao inicia (sem polling/WebSocket), resultando em nenhuma mensagem chegando ao app.
-
-Em cenarios com multiplas sessoes, a abertura do segundo chat via hub usa o comando `open_chat_window` (JS). Esse comando era sincrono e rodava no thread principal; ao criar uma nova janela (`WebviewWindowBuilder::build`), a execucao travava e a janela nao concluia o build, congelando o chat no desktop.
-
-## Correcoes aplicadas
-- Ajustado `invoke("start_chat_polling")` para usar `baseUrl` e `convexUrl` (camelCase).
-- Tornado `open_chat_window` e `open_hub_window` assíncronos, executando em `spawn_blocking` para evitar bloqueio do thread principal ao criar novas janelas de chat.
-- Quando o chat esta aberto e no fim da conversa, o desktop marca automaticamente mensagens como lidas (evita badge preso).
-- Ao abrir um chat (foco), outras janelas de chat sao ocultadas e o hub e escondido para evitar sobreposicao.
-- Ao minimizar um chat, outras janelas de chat abertas sao ocultadas automaticamente.
-
-## Arquivos alterados
-- `apps/desktop/src/main.tsx`
-- `apps/desktop/src-tauri/src/lib.rs`
-- `apps/desktop/src-tauri/src/chat.rs`
-- `apps/desktop/src/chat/ChatWidget.tsx`
-
-## Testes recomendados
-- `bun run lint`
-- `bun test`
-- `bun run build:bun`
-
-## Validacao operativa (pos-build)
-1. Abrir o Raven com a maquina online.
-2. Enviar mensagem no ticket #41048.
-3. Confirmar em `raven-agent.log` a sequencia `[CHAT DEBUG] Iniciando sistema de chat` e eventos `chat:started` em `app.log`.
-4. Verificar no Traefik chamadas `/api/machines/chat/poll` ou conexoes WS do Convex com origin `http://tauri.localhost`.
diff --git a/docs/historico-agente-desktop-2025-10-10.md b/docs/historico-agente-desktop-2025-10-10.md
deleted file mode 100644
index 20f7d6e..0000000
--- a/docs/historico-agente-desktop-2025-10-10.md
+++ /dev/null
@@ -1,100 +0,0 @@
-# Histórico — Agente Desktop (Tauri) — 2025-10-10
-
-> Registro consolidado do que foi feito no app desktop, problemas encontrados, diagnósticos e próximos passos. Complementa `docs/plano-app-desktop-maquinas.md` e `apps/desktop/README.md`.
-
-## Resumo do que mudou
-- UI mais "shadcn-like" sem Tailwind (apenas CSS): tema claro forçado, card com sombras suaves, labels fortes, helper text opcional e estados de foco com ring.
-- Campo "Código de provisionamento" com botão de visibilidade (olhinho) sem dependências extras.
-- Cards de inventário na visão inicial (CPU, Memória, Sistema e Discos) e grid simplificada.
-- Feedback de erro aprimorado no registro: exibe status HTTP e detalhes retornados pelo servidor.
-- Botão "Abrir sistema" passou a abrir o navegador padrão (plugin opener) em vez de navegar dentro da WebView.
-- Corrigidas permissões do plugin Store no Tauri v2 (antes: `store.load not allowed`).
-
-## Arquivos alterados
-- `apps/desktop/index.html:1`
-  - Força tema claro com `<meta name="color-scheme" content="light">` e estrutura do card.
-- `apps/desktop/src/styles.css:1`
-  - Estilos do card, inputs, input-group, ícones, tabs e summary cards (visual shadcn-like sem Tailwind). Remove dark overrides.
-- `apps/desktop/src/main.ts:3`
-  - Importa `openUrl` do plugin opener e usa para abrir o handshake no navegador padrão.
-- `apps/desktop/src/main.ts:640`
-  - Tratamento de erros no registro com exibição de `status` e `details` quando o servidor retorna JSON/texto.
-- `apps/desktop/src/main.ts:694`
-  - Função `redirectToApp` para abrir `APP_URL/machines/handshake?token=...` via `openUrl`, com fallback para `window.location.replace`.
-- `apps/desktop/src-tauri/capabilities/default.json:1`
-  - Adicionadas permissões: `store:default`, `store:allow-load`, `store:allow-get`, `store:allow-set`, `store:allow-save`, `store:allow-delete` e `opener:default`.
-
-## Como rodar (Windows, dev)
-1) Garantir `.env` do desktop em `apps/desktop/.env`:
-```
-VITE_APP_URL=https://tickets.esdrasrenan.com.br
-VITE_API_BASE_URL=https://tickets.esdrasrenan.com.br
-```
-2) Rodar dev:
-```
-cd apps\desktop
-bun run tauri dev
-```
-3) Provisionar:
-- Usar o botão de olho para conferir o segredo, sem espaços.
-- Deixar `Tenant` e `Empresa (slug)` vazios para o primeiro teste.
-- Ao concluir, o app abre o navegador em `/machines/handshake?token=...`.
-
-Referências úteis:
-- Defaults/URLs do app: `apps/desktop/src/main.ts:75`
-- Handshake na web: `src/app/machines/handshake/route.ts:1`
-- Endpoint de registro: `src/app/api/machines/register/route.ts:1`
-
-## Diagnósticos e soluções aplicadas
-- Erro na Store (Tauri v2):
-  - Sintoma: `store.load not allowed` nos logs do DevTools.
-  - Causa: permissões do plugin Store ausentes.
-  - Ação: adicionar permissões em `apps/desktop/src-tauri/capabilities/default.json:1`.
-- Erro 500 durante registro com empresa:
-  - Mensagem: `ConvexError: Empresa não encontrada para o tenant informado`.
-  - Causa: slug inválido em `Empresa (slug)`.
-  - Ação: validar com slug correto (Admin > Empresas & Clientes) ou registrar sem empresa.
-  - Observação: hoje o endpoint mapeia como 500 genérico; ver "Pendências" para remapear para 400/404.
-- Redirecionando para `localhost` após registro:
-  - Causa: configuração antiga salva no Store (primeira tentativa em dev) ou navegação dentro da WebView.
-  - Ações:
-    - Abrir no navegador padrão com `openUrl` (`apps/desktop/src/main.ts:694`).
-    - Se necessário, limpar Store via botão "Reprovisionar" (Configurações) ou removendo o arquivo `machine-agent.json` no diretório de dados do app.
-- Mensagem de erro genérica no desktop:
-  - Antes: "Erro desconhecido ao registrar a dispositivo".
-  - Agora: exibe `Falha ao registrar dispositivo (STATUS): mensagem — detalhes` (quando disponíveis), facilitando diagnóstico.
-
-## Provisionamento — segredo e boas práticas
-- Variável: `MACHINE_PROVISIONING_SECRET` (VPS/Convex backend).
-- Rotina de giro (secret exposto foi mostrado no chat):
-  1. Gerar novo segredo (ex.: `openssl rand -hex 32`).
-  2. Aplicar no serviço Convex (Swarm) e forçar redeploy:
-     ```
-     docker service update --env-add MACHINE_PROVISIONING_SECRET='NOVO_HEX' sistema_convex_backend
-     docker service update --force sistema_convex_backend
-     ```
-  3. Validar com `POST /api/machines/register` (esperado 201).
-- Dispositivos já registradas não são afetadas (token delas continua válido).
-
-## Pendências e próximos passos
-- Mapear erros "esperados" para HTTP adequado no web (Next):
-  - Em `src/app/api/machines/register/route.ts:1`, detectar `ConvexError` conhecidos (empresa inválida, token inválido, etc.) e responder `400`/`404` em vez de `500`.
-- Validar UX do botão "Abrir sistema":
-  - Confirmar que sempre abre no navegador padrão em produção (capability `opener:default` já presente).
-- Polimento visual adicional (opcional):
-  - Botões com variações de cor/hover mais fiéis ao `/login`.
-  - Trocar ícones emoji por SVGs minimalistas.
-- Métricas de CPU no agente (suavização):
-  - Avaliar média de 2–3 amostras no lado Rust antes de reportar a primeira leitura (Task Manager-like).
-- Documentar re-provisionamento manual do Store por SO (paths exatos) no `apps/desktop/README.md`.
-
-## Checklist rápido de verificação (QA)
-- `.env` do desktop contém apenas `VITE_APP_URL` e `VITE_API_BASE_URL` apontando para produção.
-- Primeiro registro sem empresa retorna 201 e aparece "Dispositivo provisionada" nas abas.
-- "Ambiente" e "API" em Configurações exibem `https://tickets.esdrasrenan.com.br`.
-- "Abrir sistema" abre o navegador com `/machines/handshake?token=...` e loga a dispositivo.
-- Reprovisionar limpa a Store e volta ao formulário inicial.
-
----
-
-Dúvidas/sugestões: ver `agents.md` para diretrizes gerais e `docs/desktop-build.md` para build de binários.
diff --git a/docs/migracao-sistema-2025-11-15.md b/docs/migracao-sistema-2025-11-15.md
deleted file mode 100644
index 6265bf4..0000000
--- a/docs/migracao-sistema-2025-11-15.md
+++ /dev/null
@@ -1,134 +0,0 @@
-# Migração do stack `sistema` para a VPS 154.12.253.40 (15/11/2025)
-
-Este documento registra o procedimento completo usado para clonar e mover o stack `sistema` (Convex self-hosted + dashboard + web/Next.js) da VPS antiga `217.216.64.168` para a VPS nova `154.12.253.40` (ambas Ubuntu 24.04 com Docker Swarm). Use-o como referência para futuros blue/green ou rollbacks.
-
-## 1. Componentes inventariados
-
-| Item | VPS antiga | VPS nova |
-| --- | --- | --- |
-| Hostname | `vmi2889318` | `vmi2872619` |
-| CPU/RAM | 4 vCPU / 8 GB | 8 vCPU / 24 GB |
-| Stack | `sistema_convex_backend`, `sistema_convex_dashboard`, `sistema_web` | os mesmos + outros stacks existentes |
-| Redes relevantes | `traefik_public`, `digital_network` | idem |
-| Volumes do stack | `sistema_convex_data`, `sistema_sistema_db`, `sistema_db` | copiados 1:1 |
-| Bind mount | `/apps/sistema` (5 GB) | `/home/renan/apps/sistema` + symlink `/apps/sistema` |
-
-Arquivos auxiliares recuperados da VPS antiga e copiados para `/root` na nova:
-
-- `/root/services.json` – inventário completo de serviços, útil para recriar stacks.
-- `/root/replay_services_from_json.sh` – script que recria serviços usando `services.json`.
-
-## 2. Pré-requisitos e boas práticas
-
-1. **Autenticação**: senha root na VPS antiga (`sshpass`) e chave `codex_ed25519` para a nova (chmod 600).
-2. **Congelamento de escrita**: antes do delta final, escalar a 0 os serviços que escrevem (`docker service scale sistema_* =0`).
-3. **Snapshots/volumes**: cópia via contêiner Alpine + tar em streaming evita salvar arquivos temporários.
-4. **DNS**: prepare um alias (ex.: `vps2.esdrasrenan.com.br`) e reduza o TTL dos CNAMEs *antes* do corte para minimizar caches antigos.
-5. **TLS**: copie `acme.json` entre as VPS e recarregue o Traefik para manter os certificados válidos após o corte.
-
-## 3. Procedimento realizado
-
-### 3.1. Inventário e auditoria
-
-```
-# CPU/memória, Swarm, stacks e volumes na VPS antiga
-sshpass -p '...' ssh root@217.216.64.168 'lscpu; free -h; docker info; docker stack ls; docker stack services sistema; docker volume ls'
-
-# Idem na VPS nova (confirmar recursos extras)
-ssh -i codex_ed25519 root@154.12.253.40 'lscpu; free -h; docker stack ls; docker service ls'
-```
-
-### 3.2. Cópia inicial do código e volumes
-
-```
-# Código Next.js (bind mount)
-sshpass -p '...' ssh root@217.216.64.168 'tar czf - -C /apps sistema'   | ssh -i codex_ed25519 root@154.12.253.40 'tar xzf - -C /apps'
-
-# Volumes Docker em streaming (repetir para cada volume)
-for vol in sistema_convex_data sistema_sistema_db sistema_db; do
-  sshpass -p '...' ssh root@217.216.64.168     "docker run --rm -v $vol:/data alpine tar cz -C /data ."   | ssh -i codex_ed25519 root@154.12.253.40       "docker volume create $vol >/dev/null; docker run --rm -i -v $vol:/data alpine tar xz -C /data"
-done
-
-# Ajustar caminho esperado pelo serviço web
-ssh root@154.12.253.40 'mkdir -p /home/renan/apps && mv /apps/sistema /home/renan/apps/ && ln -sfn /home/renan/apps/sistema /apps/sistema'
-```
-
-### 3.3. Recriação dos serviços no Swarm da VPS nova
-
-Recriação manual (mais controle que o script) mantendo labels do Traefik:
-
-```
-# Convex backend
-NET=traefik_public
-STACK=sistema
-**docker service create**   --name ${STACK}_convex_backend   --replicas 1   --constraint 'node.role == manager'   --network $NET   --mount type=volume,src=sistema_convex_data,dst=/convex/data   --limit-memory 12g   --env CONVEX_CLOUD_ORIGIN=https://convex.esdrasrenan.com.br   --env CONVEX_SITE_ORIGIN=https://convex.esdrasrenan.com.br   --env FLEET_SYNC_SECRET=...   --env MACHINE_PROVISIONING_SECRET=...   --env MACHINE_TOKEN_TTL_MS=2592000000   --env RUST_LOG=info   --label traefik.http.routers.sistema_convex.rule='Host(`convex.esdrasrenan.com.br`)'   ghcr.io/get-convex/convex-backend:latest
-
-# Dashboard (mantido 0/0 até ser necessário)
-docker service create ... --replicas 0 ghcr.io/get-convex/convex-dashboard:latest
-
-# Web (Next.js/Bun) – notar bind mount + volume SQLite
-docker service create   --name ${STACK}_web   --replicas 1   --constraint 'node.role == manager'   --network $NET   --mount type=bind,src=/home/renan/apps/sistema,dst=/app   --mount type=volume,src=sistema_sistema_db,dst=/app/data   --limit-memory 2g   --user 1000:1000   --workdir /app   --env NEXT_PUBLIC_APP_URL=https://tickets.esdrasrenan.com.br   --env NEXT_PUBLIC_CONVEX_URL=https://convex.esdrasrenan.com.br   --env CONVEX_INTERNAL_URL=http://sistema_convex_backend:3210   --env BETTER_AUTH_SECRET=...   --label traefik.http.routers.sistema_web.rule='Host(`tickets.esdrasrenan.com.br`)'   oven/bun:1.3.1 bash -lc 'bash /app/scripts/start-web.sh'
-```
-
-### 3.4. Certificados TLS
-
-1. Copiar `acme.json` das duas VPS.
-2. Mesclar certificados (para não perder a conta/chain nova) e reenviar para o volume `certificados`.
-3. Escalar `traefik_traefik` para 0, gravar o arquivo e retornar a 1.
-
-```
-sshpass -p '...' ssh root@217.216.64.168 'docker run --rm -v certificados:/data alpine cat /data/acme.json' > acme-old.json
-ssh root@154.12.253.40 'docker run --rm -v certificados:/data alpine cat /data/acme.json' > acme-new.json
-python3 merge_acme.py  # script que mescla Certificates
-cat acme-merged.json | ssh root@154.12.253.40   'docker run --rm -i -v certificados:/data alpine sh -c "cat > /data/acme.json && chmod 600 /data/acme.json"'
-```
-
-### 3.5. Delta final antes do corte
-
-1. `docker service scale sistema_* =0` na VPS antiga.
-2. Repetir o loop de volumes + `tar` do código para pegar qualquer alteração mais recente.
-3. Reaplicar `chown -R 1000:1000 /home/renan/apps/sistema` e re-symlink `/apps/sistema`.
-4. Forçar rolling update nos serviços da VPS nova:
-
-```
-ssh root@154.12.253.40 'docker service update --force sistema_convex_backend sistema_web'
-```
-
-### 3.6. DNS
-
-- Criado `vps2.esdrasrenan.com.br` (A → 154.12.253.40).
-- Atualizados os CNAMEs `tickets.esdrasrenan.com.br` e `convex.esdrasrenan.com.br` para apontar ao alias novo (TTL efetivo 300 s após propagação).
-- Observação: durante ~4 h alguns clientes ainda enxergaram o IP antigo porque o TTL prévio era 14.400 s; na próxima migração, reduzir o TTL horas antes do corte para evitar 404 temporário.
-
-### 3.7. Imagem Bun com OpenSSL
-
-Para eliminar o warning do Prisma, foi criada uma imagem local (`sistema-web:openssl-20251115`) adicionando `apt-get install openssl`. Atualização do serviço:
-
-```
-ssh root@154.12.253.40 'docker build -t sistema-web:openssl-20251115 - <<"EOF"
-FROM oven/bun:1.3.1
-RUN apt-get update && apt-get install -y --no-install-recommends openssl \n  && rm -rf /var/lib/apt/lists/*
-EOF'
-
-docker service update --image sistema-web:openssl-20251115 sistema_web
-```
-
-**Atenção**: essa imagem só existe localmente; se outro nó entrar no Swarm, publique-a em um registry ou reconstrua no novo nó antes de escalar o serviço.
-
-## 4. Verificações pós-migração
-
-- `docker service ls | grep sistema` → `convex_backend 1/1`, `web 1/1`, `dashboard 0/0`.
-- `curl -k -I --resolve tickets.esdrasrenan.com.br:443:154.12.253.40 https://tickets.esdrasrenan.com.br` → 307 `/login`.
-- `curl -k -I --resolve convex.esdrasrenan.com.br:443:154.12.253.40 https://convex.esdrasrenan.com.br` → 200.
-- `docker logs <container web>` sem warnings de OpenSSL.
-- `dig @1.1.1.1 +short tickets.esdrasrenan.com.br` → `vps2.esdrasrenan.com.br` → `154.12.253.40`.
-
-## 5. Recomendações para futuras trocas
-
-1. **TTL primeiro, migração depois**: reduza CNAMEs para 300 s pelo menos 4 h antes de alterar IPs.
-2. **Dashboard opcional**: mantenha `sistema_convex_dashboard` em `0/0` até precisar, escalando com `docker service scale sistema_convex_dashboard=1`.
-3. **Imagem Bun custom**: mantenha o Dockerfile acima em repositório (ex.: `containers/sistema-web/Dockerfile`) para reconstruções reproduzíveis.
-4. **Rollback**: para voltar à VPS antiga, restaure o DNS (CNAME → `vps.esdrasrenan.com.br`) e escale os serviços antigos para `1`. Guarde a VPS por 24–48 h antes de desativá-la definitivamente.
-5. **Logs**: monitore `docker service logs sistema_convex_backend` para garantir que não haja `exit 137`. Se reaparecer, mantenha o limite de memória ≥ 12 GB ou ajuste conforme uso real.
-
-Com este fluxo documentado, repetir ou reverter a migração passa a ser um processo guiado e audível.
diff --git a/docs/propostas/melhoria-plataforma.md b/docs/propostas/melhoria-plataforma.md
deleted file mode 100644
index d0b88f1..0000000
--- a/docs/propostas/melhoria-plataforma.md
+++ /dev/null
@@ -1,53 +0,0 @@
-# Propostas de Evolução da Plataforma de Chamados
-
-## 1. Melhorias de Curto Prazo (baixo esforço)
-
-- **Filtro unificado em todas as listas**  
-  Criar um componente padrão com busca, chips de filtros ativos, botão de limpar e layout responsivo. Isso remove duplicidade nas páginas de Tickets, Admin ▸ Usuários, Empresas e melhora coerência visual.
-
-- **Menções internas (@ticket e @usuário)**  
-  Expandir o autocomplete recém-adicionado para permitir citar usuários internos relevantes (solicitantes ou responsáveis frequentes). Facilita handoffs e histórico contextual.
-
-- **Barra de ações em massa consistente**  
-  Padronizar cabeçalhos de tabelas (seleção em massa, contador, botões como “Excluir”, “Exportar”) com feedback visual claro (toasts + badges). Aplica-se a Usuários, Convites, Empresas etc.
-
-- **Cards acionáveis no Dashboard**  
-  Introduzir métricas com links para listas pré-filtradas (ex.: “6 tickets aguardando resposta”, “3 chamados com SLA a vencer hoje”) para navegação mais rápida.
-
-- **Templates de filtro salvos**  
-  Permitir que agentes salvem combinações frequentes (ex.: “Meus tickets urgentes”) e exibí-las como botões rápidos acima da tabela.
-
-- **Uso do novo recurso de menção para relacionamentos**  
-  Mostrar, no cabeçalho do ticket, os chamados relacionados via menção com contagem e navegação rápida.
-
-- **Portal do cliente com resumo inteligente**  
-  Para solicitantes, exibir timeline simplificada e botão “Abrir chamado relacionado” reutilizando o autocomplete, mas limitado aos chamados próprios.
-
-## 2. Projetos de Médio Prazo
-
-- **Repaginação dos filtros avançados**  
-  Adotar um layout split (filtros à esquerda, resultados à direita), com árvore de categorias, sliders de data e componentes consistentes. Incluir colapsáveis para telas pequenas.
-
-- **Automação simples no painel Admin**  
-  Novo módulo “Automação” para regras básicas (ex.: “Se SLA crítico + sem responsável → notificar gestor e mover para fila X”). Iniciar com condições pré-definidas para reduzir esforço manual.
-
-- **Painel de chamados linkados**  
-  No detalhe do ticket, exibir seção “Chamados relacionados” com preview, status e atalhos, alimentada automaticamente pelas menções internas.
-
-## 3. Iniciativas de Maior Impacto
-
-- **Modo de trabalho focado para agentes**  
-  Modo “foco” com navegação reduzida, atalhos (“Próximo ticket da minha fila”), indicadores de tempo e layout em painel único para reduzir alternância de contexto.
-
-- **Integração com calendários externos**  
-  Para tickets com datas de acompanhamento ou SLAs agendados, permitir agendar eventos no Google/Microsoft Calendar diretamente da plataforma.
-
-- **Construtor de relatórios personalizados**  
-  Ferramenta drag-and-drop que reutiliza métricas já disponíveis, permitindo salvar e compartilhar dashboards internos (ex.: equipe, gestor).
-
-## Observações Gerais
-
-- As propostas priorizam reutilizar componentes já existentes (RichTextEditor, API de menções) e alinhar elementos de UI (filtros, tabelas, sidebars).
-- As iniciativas estão ordenadas do mais simples ao mais complexo, facilitando entregas incrementais.
-- Os itens de médio e longo prazo podem ser fatiados em MVPs para garantir feedback rápido dos usuários internos.
-
diff --git a/docs/requests-status.md b/docs/requests-status.md
deleted file mode 100644
index fbb2132..0000000
--- a/docs/requests-status.md
+++ /dev/null
@@ -1,35 +0,0 @@
-# Solicitações mapeadas
-
-## Tickets e fluxo
-- [feito] Revisão dos status para Pendente / Em andamento / Pausado / Resolvido em listagens e componente de fila.
-- [feito] Botões de play interno/externo com rastreio de horas.
-- [feito] Pausa com motivo obrigatório registrado na timeline.
-- [feito] Encerramento manual com diálogo atualizado e templates.
-- [pendente] Encerramento automático após 3 tentativas de contato (não implementado).
-
-## Comentários e notificações
-- [feito] Comentários internos como padrão para equipe; públicos visíveis ao cliente.
-- [feito] Exportação do histórico completo do ticket em PDF.
-- [feito] E-mails automáticos para comentários públicos e encerramento.
-- [não aplicável] Resumo com IA (feature solicitada, ainda não iniciada).
-
-## Relatórios e contratos
-- [feito] Relatório de horas internas x externas por cliente com exportação XLSX.
-- [feito] Campo "Cliente avulso" e horas contratadas no cadastro de empresas, com alertas configuráveis.
-- [removido] Alertas automáticos por e-mail de uso de horas (cron desativado a pedido).
-
-## Inventário e dispositivos
-- [feito] Unificação de máquinas em “Dispositivos”, suporte a desktops e celulares.
-- [feito] Campos personalizados e templates de exportação no inventário.
-- [aguardando uso] Tag de serviço pode ser adicionada como campo personalizado conforme necessidade.
-
-## Perfis e acesso
-- [feito] Perfis Admin/Agente/Gestor/Usuário com restrições de visualização por empresa.
-- [feito] Motivo da troca de responsável registrado como comentário interno.
-- [feito] Templates de comentário e encerramento gerenciáveis na área de configurações.
-- [feito] Ajuste de horas manual com motivo e log.
-
-## Itens adicionais
-- [pendente] Dashboard personalizado para gestores (fora do escopo atual).
-- [pendente] Integração com IA/assistente para resumo automático.
-- [pendente] Gatilho automático para encerramento por falta de contato (ver item em Tickets e fluxo).
diff --git a/docs/testes-vitest.md b/docs/testes-vitest.md
deleted file mode 100644
index 8f32fea..0000000
--- a/docs/testes-vitest.md
+++ /dev/null
@@ -1,70 +0,0 @@
-# Guia de Testes com Vitest 4
-
-Este documento resume a configuração atual de testes e como aproveitá-la para automatizar novas verificações.
-
-## Comandos principais
-
-- `bun test` &rarr; roda a suíte unitária em ambiente Node/JSdom.
-- `bun run test:browser` &rarr; executa os testes de navegador via Playwright (Chromium headless).
-- `bun run test:all` &rarr; executa as duas suítes de uma vez (requer Playwright instalado).
-
-> Sempre que adicionar novos testes, priorize mantê-los compatíveis com esses dois ambientes.
-
-## Pré-requisitos
-
-1. Dependências JavaScript já estão listadas em `package.json` (`vitest`, `@vitest/browser-playwright`, `playwright`, `jsdom`, etc.).
-2. Baixe os binários do Playwright uma vez:
-   ```bash
-   bun x playwright install chromium
-   ```
-3. Em ambientes Linux “puros”, instale as bibliotecas de sistema recomendadas:
-   ```bash
-   sudo apt-get install libnspr4 libnss3 libasound2t64
-   # ou
-   sudo bun x playwright install-deps
-   ```
-
-Se o Playwright avisar sobre dependências ausentes ao rodar `bun run test:browser`, instale-as e repita o comando.
-
-## Estrutura de setup
-
-- `vitest.setup.node.ts` &rarr; executado apenas na suíte Node. Aqui é seguro acessar `process`, configurar variáveis de ambiente, carregar `tsconfig-paths/register`, etc.
-- `tests/setup.browser.ts` &rarr; setup vazio para a suíte de navegador. Não use `process` ou APIs do Node aqui; adicione polyfills/mocks específicos do browser quando necessário.
-
-O arquivo `vitest.config.mts` seleciona automaticamente o setup correto com base na env `VITEST_BROWSER`.
-
-```ts
-setupFiles: process.env.VITEST_BROWSER
-  ? ["./tests/setup.browser.ts"]
-  : ["./vitest.setup.node.ts"],
-```
-
-## Boas práticas para novos testes
-
-- **Aliases (`@/`)**: continuam funcionando em ambos os ambientes graças ao `vite-tsconfig-paths`.
-- **Variáveis de ambiente no browser**: use `import.meta.env.VITE_*`. Evite `process.env` no código que será executado no navegador.
-- **Mocks Playwright**: para testes de browser, use os helpers de `vitest/browser`. Exemplo:
-  ```ts
-  import { expect, test } from "vitest"
-  import { page } from "vitest/browser"
-
-  test("exemplo", async () => {
-    await page.goto("https://example.com")
-    await expect(page.getByRole("heading", { level: 1 })).toBeVisible()
-  })
-  ```
-  No nosso exemplo atual (`tests/browser/example.browser.test.ts`) manipulamos o DOM diretamente e geramos screenshots com `expect(...).toMatchScreenshot(...)`.
-- **Snapshots visuais**: os arquivos de referência ficam em `tests/browser/__screenshots__/`. Ao criar ou atualizar um snapshot, revise e commite apenas se estiver correto.
-- **Mocks que dependem de `vi.fn()`**: quando mockar classes/constructores (ex.: `ConvexHttpClient`), use funções nomeadas ou `class` ao definir a implementação para evitar os erros do Vitest 4 (“requires function or class”).
-
-## Fluxo sugerido no dia a dia
-
-1. Rode `bun test` localmente antes de abrir PRs.
-2. Para alterações visuais/lógicas que afetem UI, adicione/atualize um teste em `tests/browser` e valide com `bun run test:browser`.
-3. Se novos snapshots forem criados ou alterados, confirme visualmente e inclua os arquivos em commit.
-4. Para tarefas de automação futuras (por exemplo, smoke-tests que renderizam componentes críticos), utilize a mesma estrutura:
-   - Setup mínimo no `tests/setup.browser.ts`.
-   - Testes localizados em `tests/browser/**.browser.test.ts`.
-   - Utilização de Playwright para interagir com a UI e gerar screenshots/asserts.
-
-Seguindo este guia, conseguimos manter a suíte rápida no ambiente Node e, ao mesmo tempo, aproveitar o modo browser do Vitest 4 para validações visuais e regressões de UI. Quilas regressões detectadas automaticamente economizam tempo de QA manual e agilizam o ciclo de entrega.***
diff --git a/docs/ticket-snapshots.md b/docs/ticket-snapshots.md
deleted file mode 100644
index 33964a9..0000000
--- a/docs/ticket-snapshots.md
+++ /dev/null
@@ -1,33 +0,0 @@
-Ticket snapshots e histórico
-
-Este projeto agora preserva o “lastro” de dados sensíveis em tickets através de snapshots gravados no momento da criação e atualizações chave:
-
-- requesterSnapshot: nome, e‑mail, avatar e equipes do solicitante no momento da abertura.
-- assigneeSnapshot: nome, e‑mail, avatar e equipes do responsável atribuído.
-- companySnapshot: nome, slug e flag isAvulso da empresa associada ao ticket.
-
-Benefícios
-
-- Tickets continuam exibindo nome do solicitante/empresa mesmo após exclusões ou renomeações.
-- Comentários já utilizavam authorSnapshot; a lógica foi mantida e ampliada para tickets.
-
-Fluxos atualizados
-
-- Criação de ticket: snapshots do solicitante, responsável inicial (se houver) e da empresa são persistidos.
-- Reatribuição e início de atendimento: atualizam o assigneeSnapshot.
-- Exclusão de usuário: preenche requesterSnapshot de todos os tickets onde a pessoa é solicitante, antes da remoção.
-- Exclusão de empresa: preenche companySnapshot de tickets vinculados, antes da remoção.
-
-Consultas e hidratação
-
-- Resolvers de lista e detalhes de tickets passaram a usar os snapshots como fallback quando o documento relacionado não existe mais (sem “Solicitante não encontrado”, salvo ausência total de dados).
-
-Índices novos
-
-- tickets.by_tenant_requester: otimiza buscas por histórico de um solicitante.
-
-Backfill
-
-- Há uma mutation de migração para preenchimento retroativo de snapshots: convex.migrations.backfillTicketSnapshots.
-- Execute com um tenant por vez (e opcionalmente um limite) se necessário.
-
diff --git a/emails/_components/layout.tsx b/emails/_components/layout.tsx
deleted file mode 100644
index 8c293b5..0000000
--- a/emails/_components/layout.tsx
+++ /dev/null
@@ -1,73 +0,0 @@
-import * as React from "react"
-import { Body, Container, Head, Html, Img, Preview, Section, Text } from "@react-email/components"
-
-import { EMAIL_COLORS } from "./tokens"
-import { getEmailAssetUrl } from "./utils"
-
-export function RavenEmailLayout({
-  preview,
-  title,
-  children,
-}: {
-  preview?: string
-  title: string
-  children: React.ReactNode
-}) {
-  return (
-    <Html lang="pt-BR">
-      <Head />
-      {preview ? <Preview>{preview}</Preview> : null}
-      <Body
-        style={{
-          margin: 0,
-          padding: 0,
-          backgroundColor: EMAIL_COLORS.background,
-          fontFamily: "Arial, Helvetica, sans-serif",
-          color: EMAIL_COLORS.textPrimary,
-        }}
-      >
-        <Container style={{ padding: "28px 0" }}>
-          <Section
-            style={{
-              backgroundColor: EMAIL_COLORS.card,
-              border: `1px solid ${EMAIL_COLORS.border}`,
-              borderRadius: "16px",
-              padding: "24px",
-            }}
-          >
-            <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-              <tbody>
-                <tr>
-                  <td style={{ verticalAlign: "middle" }}>
-                    <Img
-                      src={getEmailAssetUrl("/logo-raven.png")}
-                      alt="Raven"
-                      width="36"
-                      height="36"
-                      style={{ borderRadius: "10px", display: "block" }}
-                    />
-                  </td>
-                  <td style={{ verticalAlign: "middle", paddingLeft: "12px" }}>
-                    <Text style={{ margin: 0, fontSize: "18px", fontWeight: 800, color: EMAIL_COLORS.textPrimary }}>
-                      Raven
-                    </Text>
-                  </td>
-                </tr>
-              </tbody>
-            </table>
-
-            <Text style={{ margin: "16px 0 0 0", fontSize: "12px", color: EMAIL_COLORS.textMuted }}>
-              {title}
-            </Text>
-
-            {children}
-          </Section>
-
-          <Text style={{ margin: "14px 0 0 0", fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-            &copy; {new Date().getFullYear()} Raven — Rever Tecnologia
-          </Text>
-        </Container>
-      </Body>
-    </Html>
-  )
-}
diff --git a/emails/_components/ticket-card.tsx b/emails/_components/ticket-card.tsx
deleted file mode 100644
index d623acc..0000000
--- a/emails/_components/ticket-card.tsx
+++ /dev/null
@@ -1,202 +0,0 @@
-import * as React from "react"
-import { Section, Text } from "@react-email/components"
-
-import { EMAIL_COLORS } from "./tokens"
-import { formatPriority, formatStatus } from "./utils"
-
-export type TicketCardData = {
-  reference: number
-  subject: string
-  companyName?: string | null
-  status?: string | null
-  priority?: string | null
-  requesterName?: string | null
-  assigneeName?: string | null
-}
-
-export type TicketCardProps = {
-  ticketNumber: string
-  ticketTitle: string
-  status?: string | null
-  priority?: string | null
-  category?: string | null
-  subcategory?: string | null
-  companyName?: string | null
-  requesterName?: string | null
-  assigneeName?: string | null
-}
-
-function badge(label: string, bg: string, color: string) {
-  return (
-    <span
-      style={{
-        display: "inline-block",
-        padding: "4px 12px",
-        borderRadius: "999px",
-        fontSize: "12px",
-        fontWeight: 700,
-        backgroundColor: bg,
-        color,
-        whiteSpace: "nowrap",
-      }}
-    >
-      {label}
-    </span>
-  )
-}
-
-function statusBadge(status: string) {
-  const normalized = status.trim().toUpperCase()
-  const map: Record<string, { bg: string; color: string; label: string }> = {
-    PENDING: { bg: EMAIL_COLORS.statusPendingBg, color: EMAIL_COLORS.statusPending, label: "Pendente" },
-    AWAITING_ATTENDANCE: { bg: EMAIL_COLORS.statusProgressBg, color: EMAIL_COLORS.statusProgress, label: "Em andamento" },
-    PAUSED: { bg: EMAIL_COLORS.statusPausedBg, color: EMAIL_COLORS.statusPaused, label: "Pausado" },
-    RESOLVED: { bg: EMAIL_COLORS.statusResolvedBg, color: EMAIL_COLORS.statusResolved, label: "Resolvido" },
-  }
-  const entry = map[normalized] ?? {
-    bg: EMAIL_COLORS.statusPendingBg,
-    color: EMAIL_COLORS.statusPending,
-    label: formatStatus(status),
-  }
-  return badge(entry.label, entry.bg, entry.color)
-}
-
-function priorityBadge(priority: string) {
-  const normalized = priority.trim().toUpperCase()
-  const map: Record<string, { bg: string; color: string; label: string }> = {
-    LOW: { bg: EMAIL_COLORS.priorityLowBg, color: EMAIL_COLORS.priorityLow, label: "Baixa" },
-    MEDIUM: { bg: EMAIL_COLORS.priorityMediumBg, color: EMAIL_COLORS.priorityMedium, label: "Média" },
-    HIGH: { bg: EMAIL_COLORS.priorityHighBg, color: EMAIL_COLORS.priorityHigh, label: "Alta" },
-    URGENT: { bg: EMAIL_COLORS.priorityUrgentBg, color: EMAIL_COLORS.priorityUrgent, label: "Urgente" },
-  }
-  const entry = map[normalized] ?? {
-    bg: EMAIL_COLORS.priorityMediumBg,
-    color: EMAIL_COLORS.priorityMedium,
-    label: formatPriority(priority),
-  }
-  return badge(entry.label, entry.bg, entry.color)
-}
-
-function Row({ label, value }: { label: string; value: React.ReactNode }) {
-  return (
-    <tr>
-      <td style={{ padding: "6px 10px 6px 0", color: EMAIL_COLORS.textMuted, fontSize: "12px", verticalAlign: "top" }}>
-        {label}
-      </td>
-      <td style={{ padding: "6px 0", color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>{value}</td>
-    </tr>
-  )
-}
-
-/** @deprecated Use TicketCard with props instead */
-export function TicketCardLegacy({ ticket }: { ticket: TicketCardData }) {
-  return (
-    <Section
-      style={{
-        backgroundColor: EMAIL_COLORS.background,
-        borderRadius: "12px",
-        padding: "16px",
-        marginTop: "18px",
-      }}
-    >
-      <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-        <tbody>
-          <Row label="Chamado" value={<Text style={{ margin: 0, fontWeight: 800 }}>#{ticket.reference}</Text>} />
-          <Row label="Assunto" value={ticket.subject} />
-          {ticket.companyName ? <Row label="Empresa" value={ticket.companyName} /> : null}
-          {ticket.status ? <Row label="Status" value={statusBadge(ticket.status)} /> : null}
-          {ticket.priority ? <Row label="Prioridade" value={priorityBadge(ticket.priority)} /> : null}
-          {ticket.requesterName ? <Row label="Solicitante" value={ticket.requesterName} /> : null}
-          {ticket.assigneeName ? <Row label="Responsável" value={ticket.assigneeName} /> : null}
-        </tbody>
-      </table>
-    </Section>
-  )
-}
-
-export function TicketCard(props: TicketCardProps) {
-  const { ticketNumber, ticketTitle, status, priority, category, subcategory, companyName, requesterName, assigneeName } = props
-  const categoryLabel = category && subcategory ? `${category} / ${subcategory}` : category ?? subcategory ?? null
-
-  return (
-    <Section
-      style={{
-        backgroundColor: "#f8fafc",
-        borderRadius: "12px",
-        border: `1px solid ${EMAIL_COLORS.border}`,
-        margin: "24px 0",
-      }}
-    >
-      <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-        <tbody>
-          <tr>
-            <td style={{ padding: "16px 20px", borderBottom: "1px solid #f1f5f9" }}>
-              <Text style={{ margin: 0, fontSize: "13px", fontWeight: 600, color: EMAIL_COLORS.textMuted }}>
-                Chamado #{ticketNumber}
-              </Text>
-              <Text style={{ margin: "4px 0 0 0", fontSize: "16px", fontWeight: 700, color: EMAIL_COLORS.textPrimary }}>
-                {ticketTitle}
-              </Text>
-            </td>
-          </tr>
-          <tr>
-            <td style={{ padding: "16px 20px" }}>
-              <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                <tbody>
-                  {status ? (
-                    <tr>
-                      <td style={{ paddingBottom: "10px", width: "100px", color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500 }}>
-                        Status
-                      </td>
-                      <td style={{ paddingBottom: "10px" }}>{statusBadge(status)}</td>
-                    </tr>
-                  ) : null}
-                  {priority ? (
-                    <tr>
-                      <td style={{ paddingBottom: "10px", width: "100px", color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500 }}>
-                        Prioridade
-                      </td>
-                      <td style={{ paddingBottom: "10px" }}>{priorityBadge(priority)}</td>
-                    </tr>
-                  ) : null}
-                  {categoryLabel ? (
-                    <tr>
-                      <td style={{ paddingBottom: "10px", width: "100px", color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500 }}>
-                        Categoria
-                      </td>
-                      <td style={{ paddingBottom: "10px", color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>{categoryLabel}</td>
-                    </tr>
-                  ) : null}
-                  {companyName ? (
-                    <tr>
-                      <td style={{ paddingBottom: "10px", width: "100px", color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500 }}>
-                        Empresa
-                      </td>
-                      <td style={{ paddingBottom: "10px", color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>{companyName}</td>
-                    </tr>
-                  ) : null}
-                  {requesterName ? (
-                    <tr>
-                      <td style={{ paddingBottom: "10px", width: "100px", color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500 }}>
-                        Solicitante
-                      </td>
-                      <td style={{ paddingBottom: "10px", color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>{requesterName}</td>
-                    </tr>
-                  ) : null}
-                  {assigneeName ? (
-                    <tr>
-                      <td style={{ width: "100px", color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500 }}>
-                        Responsavel
-                      </td>
-                      <td style={{ color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>{assigneeName}</td>
-                    </tr>
-                  ) : null}
-                </tbody>
-              </table>
-            </td>
-          </tr>
-        </tbody>
-      </table>
-    </Section>
-  )
-}
diff --git a/emails/_components/tokens.ts b/emails/_components/tokens.ts
deleted file mode 100644
index 55fda24..0000000
--- a/emails/_components/tokens.ts
+++ /dev/null
@@ -1,28 +0,0 @@
-export const EMAIL_COLORS = {
-  primary: "#00e8ff",
-  primaryDark: "#00c4d6",
-  primaryForeground: "#020617",
-  background: "#f8fafc",
-  card: "#ffffff",
-  border: "#e2e8f0",
-  textPrimary: "#0f172a",
-  textSecondary: "#334155",
-  textMuted: "#64748b",
-  statusPending: "#64748b",
-  statusPendingBg: "#f1f5f9",
-  statusProgress: "#0ea5e9",
-  statusProgressBg: "#e0f2fe",
-  statusPaused: "#f59e0b",
-  statusPausedBg: "#fef3c7",
-  statusResolved: "#10b981",
-  statusResolvedBg: "#d1fae5",
-  priorityLow: "#64748b",
-  priorityLowBg: "#f1f5f9",
-  priorityMedium: "#0a4760",
-  priorityMediumBg: "#dff1fb",
-  priorityHigh: "#7d3b05",
-  priorityHighBg: "#fde8d1",
-  priorityUrgent: "#8b0f1c",
-  priorityUrgentBg: "#fbd9dd",
-} as const
-
diff --git a/emails/_components/utils.ts b/emails/_components/utils.ts
deleted file mode 100644
index 043f700..0000000
--- a/emails/_components/utils.ts
+++ /dev/null
@@ -1,35 +0,0 @@
-export function getEmailAssetUrl(path: string) {
-  const normalizedPath = path.startsWith("/") ? path : `/${path}`
-  const baseUrl = process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || ""
-  if (baseUrl) return `${baseUrl}${normalizedPath}`
-  return `/static${normalizedPath}`
-}
-
-export function formatStatus(statusRaw: string) {
-  const status = statusRaw.trim().toUpperCase()
-  const labels: Record<string, string> = {
-    PENDING: "Pendente",
-    AWAITING_ATTENDANCE: "Em andamento",
-    PAUSED: "Pausado",
-    RESOLVED: "Resolvido",
-  }
-  return labels[status] ?? statusRaw
-}
-
-export function formatPriority(priorityRaw: string) {
-  const priority = priorityRaw.trim().toUpperCase()
-  const labels: Record<string, string> = {
-    LOW: "Baixa",
-    MEDIUM: "Média",
-    HIGH: "Alta",
-    URGENT: "Urgente",
-  }
-  return labels[priority] ?? priorityRaw
-}
-
-export function normalizeTextToParagraphs(text: string): string[] {
-  const trimmed = text.replace(/\r\n/g, "\n").trim()
-  if (!trimmed) return []
-  return trimmed.split(/\n{2,}/g).map((p) => p.trim()).filter(Boolean)
-}
-
diff --git a/emails/automation-email.tsx b/emails/automation-email.tsx
deleted file mode 100644
index 2555f3c..0000000
--- a/emails/automation-email.tsx
+++ /dev/null
@@ -1,89 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-import { TicketCardLegacy, type TicketCardData } from "./_components/ticket-card"
-import { normalizeTextToParagraphs } from "./_components/utils"
-
-export type AutomationEmailProps = {
-  title: string
-  message: string
-  ticket: TicketCardData
-  ctaLabel: string
-  ctaUrl: string
-  preview?: string
-}
-
-export default function AutomationEmail(props: AutomationEmailProps) {
-  const paragraphs = normalizeTextToParagraphs(props.message)
-  const preview = props.preview ?? `Atualização do chamado #${props.ticket.reference}`
-
-  return (
-    <RavenEmailLayout title={props.title} preview={preview}>
-      <Heading style={{ margin: "10px 0 6px 0", fontSize: "20px", lineHeight: "1.3", color: EMAIL_COLORS.textPrimary }}>
-        {props.title}
-      </Heading>
-
-      {paragraphs.length > 0 ? (
-        paragraphs.map((p, idx) => (
-          <Text key={idx} style={{ margin: "0 0 12px 0", fontSize: "14px", lineHeight: "1.65", color: EMAIL_COLORS.textSecondary }}>
-            {p}
-          </Text>
-        ))
-      ) : (
-        <Text style={{ margin: "0 0 12px 0", fontSize: "14px", lineHeight: "1.65", color: EMAIL_COLORS.textSecondary }}>
-          {props.message}
-        </Text>
-      )}
-
-      <TicketCardLegacy ticket={props.ticket} />
-
-      <Section style={{ marginTop: "18px" }}>
-        <Button
-          href={props.ctaUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "12px 18px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          {props.ctaLabel}
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "18px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted }}>
-        Se o botão não funcionar, copie e cole esta URL no navegador:
-        <br />
-        <a href={props.ctaUrl} style={{ color: EMAIL_COLORS.primaryDark, textDecoration: "none" }}>
-          {props.ctaUrl}
-        </a>
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-AutomationEmail.PreviewProps = {
-  title: "Atualização do chamado #41025",
-  message:
-    "Olá Renan!\n\nSeu chamado teve uma atualização automática (automações do Raven). Clique abaixo para abrir o chamado e ver os detalhes.",
-  ticket: {
-    reference: 41025,
-    subject: "Computador reiniciando sozinho",
-    companyName: "Paulicon Contábil",
-    status: "AWAITING_ATTENDANCE",
-    priority: "URGENT",
-    requesterName: "Renan",
-    assigneeName: "Administrador",
-  },
-  ctaLabel: "Abrir chamado",
-  ctaUrl: "https://tickets.esdrasrenan.com.br/portal/tickets/abc",
-} satisfies AutomationEmailProps
diff --git a/emails/invite-email.tsx b/emails/invite-email.tsx
deleted file mode 100644
index 6e7b794..0000000
--- a/emails/invite-email.tsx
+++ /dev/null
@@ -1,132 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type InviteEmailProps = {
-  inviterName: string
-  roleName: string
-  companyName?: string | null
-  inviteUrl: string
-}
-
-export default function InviteEmail(props: InviteEmailProps) {
-  const { inviterName, roleName, companyName, inviteUrl } = props
-
-  return (
-    <RavenEmailLayout title="Convite para o Sistema de Chamados" preview={`${inviterName} convidou voce para acessar o Sistema de Chamados Raven`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: EMAIL_COLORS.primary,
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-          }}
-        >
-          &#127881;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Voce foi convidado!
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        <strong>{inviterName}</strong> convidou voce para acessar o Sistema de Chamados Raven.
-      </Text>
-
-      <Section
-        style={{
-          backgroundColor: "#f8fafc",
-          borderRadius: "12px",
-          border: `1px solid ${EMAIL_COLORS.border}`,
-          margin: "24px 0",
-        }}
-      >
-        <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-          <tbody>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: `1px solid #f1f5f9` }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500, width: "100px" }}>
-                        Funcao
-                      </td>
-                      <td style={{ color: EMAIL_COLORS.textPrimary, fontSize: "14px", fontWeight: 600 }}>
-                        {roleName}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-            {companyName ? (
-              <tr>
-                <td style={{ padding: "16px 20px" }}>
-                  <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                    <tbody>
-                      <tr>
-                        <td style={{ color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500, width: "100px" }}>
-                          Empresa
-                        </td>
-                        <td style={{ color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>
-                          {companyName}
-                        </td>
-                      </tr>
-                    </tbody>
-                  </table>
-                </td>
-              </tr>
-            ) : null}
-          </tbody>
-        </table>
-      </Section>
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={inviteUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Aceitar convite
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Se o botao nao funcionar, copie e cole esta URL no navegador:
-        <br />
-        <a href={inviteUrl} style={{ color: EMAIL_COLORS.primaryDark, textDecoration: "none" }}>
-          {inviteUrl}
-        </a>
-      </Text>
-
-      <Text style={{ margin: "24px 0 0 0", fontSize: "13px", color: EMAIL_COLORS.textMuted, textAlign: "center", lineHeight: "1.6" }}>
-        Este convite expira em 7 dias. Se voce nao esperava este convite, pode ignora-lo com seguranca.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-InviteEmail.PreviewProps = {
-  inviterName: "Renan Oliveira",
-  roleName: "Agente",
-  companyName: "Paulicon",
-  inviteUrl: "https://raven.rever.com.br/invite/abc123def456",
-} satisfies InviteEmailProps
diff --git a/emails/new-login-email.tsx b/emails/new-login-email.tsx
deleted file mode 100644
index 6e2ef20..0000000
--- a/emails/new-login-email.tsx
+++ /dev/null
@@ -1,150 +0,0 @@
-import * as React from "react"
-import { Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type NewLoginEmailProps = {
-  loginAt: string
-  ipAddress: string
-  userAgent: string
-  location?: string | null
-}
-
-function formatDate(dateStr: string): string {
-  try {
-    const date = new Date(dateStr)
-    return new Intl.DateTimeFormat("pt-BR", {
-      dateStyle: "long",
-      timeStyle: "short",
-    }).format(date)
-  } catch {
-    return dateStr
-  }
-}
-
-export default function NewLoginEmail(props: NewLoginEmailProps) {
-  const { loginAt, ipAddress, userAgent, location } = props
-
-  return (
-    <RavenEmailLayout title="Novo acesso detectado" preview="Detectamos um novo acesso a sua conta">
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#fef3c7",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #f59e0b",
-          }}
-        >
-          &#128274;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Novo acesso detectado
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        Detectamos um novo acesso a sua conta. Se foi voce, pode ignorar este e-mail.
-      </Text>
-
-      <Section
-        style={{
-          backgroundColor: "#f8fafc",
-          borderRadius: "12px",
-          border: `1px solid ${EMAIL_COLORS.border}`,
-          margin: "24px 0",
-        }}
-      >
-        <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-          <tbody>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: `1px solid #f1f5f9` }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Data/Hora
-                      </td>
-                      <td style={{ color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>
-                        {formatDate(loginAt)}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: `1px solid #f1f5f9` }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Endereco IP
-                      </td>
-                      <td style={{ color: EMAIL_COLORS.textPrimary, fontSize: "14px", fontFamily: "monospace" }}>
-                        {ipAddress}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-            {location ? (
-              <tr>
-                <td style={{ padding: "16px 20px", borderBottom: `1px solid #f1f5f9` }}>
-                  <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                    <tbody>
-                      <tr>
-                        <td style={{ color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                          Localizacao
-                        </td>
-                        <td style={{ color: EMAIL_COLORS.textPrimary, fontSize: "14px" }}>
-                          {location}
-                        </td>
-                      </tr>
-                    </tbody>
-                  </table>
-                </td>
-              </tr>
-            ) : null}
-            <tr>
-              <td style={{ padding: "16px 20px" }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: EMAIL_COLORS.textMuted, fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Dispositivo
-                      </td>
-                      <td style={{ color: EMAIL_COLORS.textPrimary, fontSize: "13px" }}>
-                        {userAgent}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-          </tbody>
-        </table>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: "0", fontSize: "13px", color: EMAIL_COLORS.textMuted, textAlign: "center", lineHeight: "1.6" }}>
-        Se voce nao reconhece este acesso, recomendamos que altere sua senha imediatamente.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-NewLoginEmail.PreviewProps = {
-  loginAt: new Date().toISOString(),
-  ipAddress: "192.168.1.100",
-  userAgent: "Chrome 120.0 / Windows 11",
-  location: "Sao Paulo, SP, Brasil",
-} satisfies NewLoginEmailProps
diff --git a/emails/password-reset-email.tsx b/emails/password-reset-email.tsx
deleted file mode 100644
index b0db729..0000000
--- a/emails/password-reset-email.tsx
+++ /dev/null
@@ -1,81 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type PasswordResetEmailProps = {
-  resetUrl: string
-  expiresIn?: string
-}
-
-export default function PasswordResetEmail(props: PasswordResetEmailProps) {
-  const { resetUrl, expiresIn = "1 hora" } = props
-
-  return (
-    <RavenEmailLayout title="Redefinicao de senha" preview="Voce solicitou a redefinicao de sua senha">
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#fef3c7",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #f59e0b",
-          }}
-        >
-          &#128274;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Redefinir senha
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        Recebemos uma solicitacao para redefinir a senha da sua conta. Clique no botao abaixo para criar uma nova senha.
-      </Text>
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={resetUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Redefinir senha
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Se o botao nao funcionar, copie e cole esta URL no navegador:
-        <br />
-        <a href={resetUrl} style={{ color: EMAIL_COLORS.primaryDark, textDecoration: "none" }}>
-          {resetUrl}
-        </a>
-      </Text>
-
-      <Text style={{ margin: "24px 0 0 0", fontSize: "13px", color: EMAIL_COLORS.textMuted, textAlign: "center", lineHeight: "1.6" }}>
-        Este link expira em {expiresIn}. Se voce nao solicitou esta redefinicao, pode ignorar este e-mail com seguranca.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-PasswordResetEmail.PreviewProps = {
-  resetUrl: "https://raven.rever.com.br/redefinir-senha?token=abc123def456",
-  expiresIn: "1 hora",
-} satisfies PasswordResetEmailProps
diff --git a/emails/simple-notification-email.tsx b/emails/simple-notification-email.tsx
deleted file mode 100644
index 8c64543..0000000
--- a/emails/simple-notification-email.tsx
+++ /dev/null
@@ -1,75 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-import { normalizeTextToParagraphs } from "./_components/utils"
-
-export type SimpleNotificationEmailProps = {
-  title: string
-  message: string
-  ctaLabel: string
-  ctaUrl: string
-  preview?: string
-}
-
-export default function SimpleNotificationEmail(props: SimpleNotificationEmailProps) {
-  const paragraphs = normalizeTextToParagraphs(props.message)
-  const preview = props.preview ?? props.message.slice(0, 90)
-
-  return (
-    <RavenEmailLayout title={props.title} preview={preview}>
-      <Heading style={{ margin: "10px 0 6px 0", fontSize: "20px", lineHeight: "1.3", color: EMAIL_COLORS.textPrimary }}>
-        {props.title}
-      </Heading>
-
-      {paragraphs.length > 0 ? (
-        paragraphs.map((p, idx) => (
-          <Text key={idx} style={{ margin: "0 0 12px 0", fontSize: "14px", lineHeight: "1.65", color: EMAIL_COLORS.textSecondary }}>
-            {p}
-          </Text>
-        ))
-      ) : (
-        <Text style={{ margin: "0 0 12px 0", fontSize: "14px", lineHeight: "1.65", color: EMAIL_COLORS.textSecondary }}>
-          {props.message}
-        </Text>
-      )}
-
-      <Section style={{ marginTop: "18px" }}>
-        <Button
-          href={props.ctaUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "12px 18px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          {props.ctaLabel}
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "18px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted }}>
-        Se o botão não funcionar, copie e cole esta URL no navegador:
-        <br />
-        <a href={props.ctaUrl} style={{ color: EMAIL_COLORS.primaryDark, textDecoration: "none" }}>
-          {props.ctaUrl}
-        </a>
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-SimpleNotificationEmail.PreviewProps = {
-  title: "Nova atualização no seu chamado #41025",
-  message: "Um novo comentário foi adicionado ao chamado. Clique abaixo para visualizar e responder pelo portal.",
-  ctaLabel: "Abrir e responder",
-  ctaUrl: "https://tickets.esdrasrenan.com.br/portal/tickets/abc",
-} satisfies SimpleNotificationEmailProps
diff --git a/emails/sla-breached-email.tsx b/emails/sla-breached-email.tsx
deleted file mode 100644
index a30f916..0000000
--- a/emails/sla-breached-email.tsx
+++ /dev/null
@@ -1,151 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type SlaBreachedEmailProps = {
-  ticketNumber: string
-  ticketTitle: string
-  breachedAt: string
-  ticketUrl: string
-}
-
-function formatDate(dateStr: string): string {
-  try {
-    const date = new Date(dateStr)
-    return new Intl.DateTimeFormat("pt-BR", {
-      dateStyle: "long",
-      timeStyle: "short",
-    }).format(date)
-  } catch {
-    return dateStr
-  }
-}
-
-export default function SlaBreachedEmail(props: SlaBreachedEmailProps) {
-  const { ticketNumber, ticketTitle, breachedAt, ticketUrl } = props
-
-  return (
-    <RavenEmailLayout title="SLA estourado" preview={`Chamado #${ticketNumber} estourou o SLA`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#fee2e2",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #ef4444",
-          }}
-        >
-          &#128680;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        SLA estourado
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        O chamado abaixo excedeu o tempo de atendimento acordado e requer atencao imediata.
-      </Text>
-
-      <Section
-        style={{
-          backgroundColor: "#fef2f2",
-          borderRadius: "12px",
-          border: "1px solid #fca5a5",
-          margin: "24px 0",
-        }}
-      >
-        <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-          <tbody>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: "1px solid #fecaca" }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: "#991b1b", fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Chamado
-                      </td>
-                      <td style={{ color: "#7f1d1d", fontSize: "14px", fontWeight: 600 }}>
-                        #{ticketNumber}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: "1px solid #fecaca" }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: "#991b1b", fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Titulo
-                      </td>
-                      <td style={{ color: "#7f1d1d", fontSize: "14px" }}>
-                        {ticketTitle}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-            <tr>
-              <td style={{ padding: "16px 20px" }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: "#991b1b", fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Estourado em
-                      </td>
-                      <td style={{ color: "#dc2626", fontSize: "14px", fontWeight: 700 }}>
-                        {formatDate(breachedAt)}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-          </tbody>
-        </table>
-      </Section>
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={ticketUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: "#dc2626",
-            color: "#ffffff",
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: "1px solid #b91c1c",
-          }}
-        >
-          Atender agora
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Este chamado deve ser tratado com prioridade maxima.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-SlaBreachedEmail.PreviewProps = {
-  ticketNumber: "41025",
-  ticketTitle: "Computador nao liga apos atualizacao",
-  breachedAt: new Date().toISOString(),
-  ticketUrl: "https://raven.rever.com.br/tickets/abc123",
-} satisfies SlaBreachedEmailProps
diff --git a/emails/sla-warning-email.tsx b/emails/sla-warning-email.tsx
deleted file mode 100644
index c9d66ee..0000000
--- a/emails/sla-warning-email.tsx
+++ /dev/null
@@ -1,139 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type SlaWarningEmailProps = {
-  ticketNumber: string
-  ticketTitle: string
-  timeRemaining: string
-  ticketUrl: string
-}
-
-export default function SlaWarningEmail(props: SlaWarningEmailProps) {
-  const { ticketNumber, ticketTitle, timeRemaining, ticketUrl } = props
-
-  return (
-    <RavenEmailLayout title="Alerta de SLA" preview={`Chamado #${ticketNumber} esta proximo de estourar o SLA`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#fef3c7",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #f59e0b",
-          }}
-        >
-          &#9888;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Alerta de SLA
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        O chamado abaixo esta proximo de estourar o tempo de atendimento acordado.
-      </Text>
-
-      <Section
-        style={{
-          backgroundColor: "#fffbeb",
-          borderRadius: "12px",
-          border: "1px solid #fcd34d",
-          margin: "24px 0",
-        }}
-      >
-        <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-          <tbody>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: "1px solid #fde68a" }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: "#92400e", fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Chamado
-                      </td>
-                      <td style={{ color: "#78350f", fontSize: "14px", fontWeight: 600 }}>
-                        #{ticketNumber}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: "1px solid #fde68a" }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: "#92400e", fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Titulo
-                      </td>
-                      <td style={{ color: "#78350f", fontSize: "14px" }}>
-                        {ticketTitle}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-            <tr>
-              <td style={{ padding: "16px 20px" }}>
-                <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-                  <tbody>
-                    <tr>
-                      <td style={{ color: "#92400e", fontSize: "13px", fontWeight: 500, width: "120px" }}>
-                        Tempo restante
-                      </td>
-                      <td style={{ color: "#dc2626", fontSize: "14px", fontWeight: 700 }}>
-                        {timeRemaining}
-                      </td>
-                    </tr>
-                  </tbody>
-                </table>
-              </td>
-            </tr>
-          </tbody>
-        </table>
-      </Section>
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={ticketUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Ver chamado
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Acesse o sistema para mais detalhes e acompanhe o status do chamado.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-SlaWarningEmail.PreviewProps = {
-  ticketNumber: "41025",
-  ticketTitle: "Computador nao liga apos atualizacao",
-  timeRemaining: "45 minutos",
-  ticketUrl: "https://raven.rever.com.br/tickets/abc123",
-} satisfies SlaWarningEmailProps
diff --git a/emails/static/logo-raven.png b/emails/static/logo-raven.png
deleted file mode 100644
index 62b264e..0000000
Binary files a/emails/static/logo-raven.png and /dev/null differ
diff --git a/emails/ticket-assigned-email.tsx b/emails/ticket-assigned-email.tsx
deleted file mode 100644
index a97ac23..0000000
--- a/emails/ticket-assigned-email.tsx
+++ /dev/null
@@ -1,82 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { TicketCard, type TicketCardProps } from "./_components/ticket-card"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type TicketAssignedEmailProps = TicketCardProps & {
-  ticketUrl: string
-  assigneeName: string
-}
-
-export default function TicketAssignedEmail(props: TicketAssignedEmailProps) {
-  const { ticketUrl, assigneeName, ...ticketProps } = props
-
-  return (
-    <RavenEmailLayout title="Chamado atribuido" preview={`Chamado #${ticketProps.ticketNumber} foi atribuido a ${assigneeName}`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#e0f2fe",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #0ea5e9",
-          }}
-        >
-          &#128100;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Chamado atribuido
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        O chamado foi atribuido a <strong>{assigneeName}</strong>.
-      </Text>
-
-      <TicketCard {...ticketProps} />
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={ticketUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Ver chamado
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Voce recebera atualizacoes por e-mail quando houver novidades.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-TicketAssignedEmail.PreviewProps = {
-  ticketNumber: "41025",
-  ticketTitle: "Computador nao liga apos atualizacao",
-  status: "AWAITING_ATTENDANCE",
-  priority: "HIGH",
-  category: "Hardware",
-  subcategory: "Desktop",
-  ticketUrl: "https://raven.rever.com.br/tickets/abc123",
-  assigneeName: "Weslei Magalhaes",
-} satisfies TicketAssignedEmailProps
diff --git a/emails/ticket-comment-email.tsx b/emails/ticket-comment-email.tsx
deleted file mode 100644
index c3cebc2..0000000
--- a/emails/ticket-comment-email.tsx
+++ /dev/null
@@ -1,113 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type TicketCommentEmailProps = {
-  ticketNumber: string
-  ticketTitle: string
-  commenterName: string
-  commentPreview: string
-  ticketUrl: string
-}
-
-export default function TicketCommentEmail(props: TicketCommentEmailProps) {
-  const { ticketNumber, ticketTitle, commenterName, commentPreview, ticketUrl } = props
-
-  return (
-    <RavenEmailLayout title="Novo comentario" preview={`${commenterName} comentou no chamado #${ticketNumber}`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#e0f2fe",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #0ea5e9",
-          }}
-        >
-          &#128172;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Novo comentario
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        <strong>{commenterName}</strong> comentou no chamado <strong>#{ticketNumber}</strong>.
-      </Text>
-
-      <Section
-        style={{
-          backgroundColor: "#f8fafc",
-          borderRadius: "12px",
-          border: `1px solid ${EMAIL_COLORS.border}`,
-          margin: "24px 0",
-        }}
-      >
-        <table cellPadding="0" cellSpacing="0" role="presentation" style={{ width: "100%" }}>
-          <tbody>
-            <tr>
-              <td style={{ padding: "16px 20px", borderBottom: `1px solid #f1f5f9` }}>
-                <Text style={{ margin: 0, fontSize: "13px", fontWeight: 600, color: EMAIL_COLORS.textMuted }}>
-                  Chamado #{ticketNumber}
-                </Text>
-                <Text style={{ margin: "4px 0 0 0", fontSize: "14px", fontWeight: 600, color: EMAIL_COLORS.textPrimary }}>
-                  {ticketTitle}
-                </Text>
-              </td>
-            </tr>
-            <tr>
-              <td style={{ padding: "16px 20px" }}>
-                <Text style={{ margin: 0, fontSize: "13px", fontWeight: 600, color: EMAIL_COLORS.textMuted }}>
-                  Comentario
-                </Text>
-                <Text style={{ margin: "8px 0 0 0", fontSize: "14px", lineHeight: "1.6", color: EMAIL_COLORS.textPrimary }}>
-                  {commentPreview}
-                </Text>
-              </td>
-            </tr>
-          </tbody>
-        </table>
-      </Section>
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={ticketUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Ver e responder
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Clique no botao acima para ver o comentario completo e responder.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-TicketCommentEmail.PreviewProps = {
-  ticketNumber: "41025",
-  ticketTitle: "Computador nao liga apos atualizacao",
-  commenterName: "Weslei Magalhaes",
-  commentPreview: "Ola! Ja verificamos o problema e parece ser relacionado ao driver da placa de video. Vou precisar de acesso remoto para fazer a correcao...",
-  ticketUrl: "https://raven.rever.com.br/tickets/abc123",
-} satisfies TicketCommentEmailProps
diff --git a/emails/ticket-created-email.tsx b/emails/ticket-created-email.tsx
deleted file mode 100644
index ff187c8..0000000
--- a/emails/ticket-created-email.tsx
+++ /dev/null
@@ -1,80 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { TicketCard, type TicketCardProps } from "./_components/ticket-card"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type TicketCreatedEmailProps = TicketCardProps & {
-  ticketUrl: string
-}
-
-export default function TicketCreatedEmail(props: TicketCreatedEmailProps) {
-  const { ticketUrl, ...ticketProps } = props
-
-  return (
-    <RavenEmailLayout title="Novo chamado criado" preview={`Chamado #${ticketProps.ticketNumber} foi criado com sucesso`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#ecfdf5",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #10b981",
-          }}
-        >
-          &#9989;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Chamado criado
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        Seu chamado foi registrado com sucesso e ja esta sendo processado pela nossa equipe.
-      </Text>
-
-      <TicketCard {...ticketProps} />
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={ticketUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Acompanhar chamado
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Voce recebera atualizacoes por e-mail quando houver novidades.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-TicketCreatedEmail.PreviewProps = {
-  ticketNumber: "41025",
-  ticketTitle: "Computador nao liga apos atualizacao",
-  status: "PENDING",
-  priority: "HIGH",
-  category: "Hardware",
-  subcategory: "Desktop",
-  ticketUrl: "https://raven.rever.com.br/tickets/abc123",
-} satisfies TicketCreatedEmailProps
diff --git a/emails/ticket-resolved-email.tsx b/emails/ticket-resolved-email.tsx
deleted file mode 100644
index a1e84e3..0000000
--- a/emails/ticket-resolved-email.tsx
+++ /dev/null
@@ -1,121 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { TicketCard, type TicketCardProps } from "./_components/ticket-card"
-import { EMAIL_COLORS } from "./_components/tokens"
-
-export type TicketResolvedEmailProps = TicketCardProps & {
-  ticketUrl: string
-  ratingUrl?: string | null
-  resolution?: string | null
-}
-
-export default function TicketResolvedEmail(props: TicketResolvedEmailProps) {
-  const { ticketUrl, ratingUrl, resolution, ...ticketProps } = props
-
-  return (
-    <RavenEmailLayout title="Chamado resolvido" preview={`Chamado #${ticketProps.ticketNumber} foi resolvido`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#ecfdf5",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #10b981",
-          }}
-        >
-          &#127881;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Chamado resolvido
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        Seu chamado foi marcado como resolvido. Confira os detalhes abaixo.
-      </Text>
-
-      <TicketCard {...ticketProps} status="RESOLVED" />
-
-      {resolution ? (
-        <Section
-          style={{
-            backgroundColor: "#f8fafc",
-            borderRadius: "12px",
-            border: `1px solid ${EMAIL_COLORS.border}`,
-            margin: "24px 0",
-            padding: "16px 20px",
-          }}
-        >
-          <Text style={{ margin: "0 0 8px 0", fontSize: "13px", fontWeight: 600, color: EMAIL_COLORS.textMuted }}>
-            Resolucao
-          </Text>
-          <Text style={{ margin: 0, fontSize: "14px", lineHeight: "1.6", color: EMAIL_COLORS.textPrimary }}>
-            {resolution}
-          </Text>
-        </Section>
-      ) : null}
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={ticketUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Ver detalhes
-        </Button>
-        {ratingUrl ? (
-          <Button
-            href={ratingUrl}
-            style={{
-              display: "inline-block",
-              backgroundColor: "#0f172a",
-              color: "#f8fafc",
-              textDecoration: "none",
-              borderRadius: "12px",
-              padding: "14px 24px",
-              fontWeight: 800,
-              fontSize: "14px",
-              marginLeft: "12px",
-            }}
-          >
-            Avaliar atendimento
-          </Button>
-        ) : null}
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Sua opiniao e importante! Avalie o atendimento para nos ajudar a melhorar.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-TicketResolvedEmail.PreviewProps = {
-  ticketNumber: "41025",
-  ticketTitle: "Computador nao liga apos atualizacao",
-  status: "RESOLVED",
-  priority: "HIGH",
-  category: "Hardware",
-  subcategory: "Desktop",
-  ticketUrl: "https://raven.rever.com.br/tickets/abc123",
-  ratingUrl: "https://raven.rever.com.br/rate/abc123",
-  resolution: "Problema resolvido apos atualizacao do driver da placa de video e reinicializacao do sistema.",
-} satisfies TicketResolvedEmailProps
diff --git a/emails/ticket-status-email.tsx b/emails/ticket-status-email.tsx
deleted file mode 100644
index 2d50d45..0000000
--- a/emails/ticket-status-email.tsx
+++ /dev/null
@@ -1,85 +0,0 @@
-import * as React from "react"
-import { Button, Heading, Hr, Section, Text } from "@react-email/components"
-
-import { RavenEmailLayout } from "./_components/layout"
-import { TicketCard, type TicketCardProps } from "./_components/ticket-card"
-import { EMAIL_COLORS } from "./_components/tokens"
-import { formatStatus } from "./_components/utils"
-
-export type TicketStatusEmailProps = TicketCardProps & {
-  ticketUrl: string
-  previousStatus: string
-  newStatus: string
-}
-
-export default function TicketStatusEmail(props: TicketStatusEmailProps) {
-  const { ticketUrl, previousStatus, newStatus, ...ticketProps } = props
-
-  return (
-    <RavenEmailLayout title="Status atualizado" preview={`Chamado #${ticketProps.ticketNumber} mudou de ${formatStatus(previousStatus)} para ${formatStatus(newStatus)}`}>
-      <Section style={{ textAlign: "center", margin: "24px 0" }}>
-        <div
-          style={{
-            display: "inline-block",
-            width: "64px",
-            height: "64px",
-            backgroundColor: "#e0f2fe",
-            borderRadius: "50%",
-            lineHeight: "64px",
-            fontSize: "28px",
-            border: "1px solid #0ea5e9",
-          }}
-        >
-          &#128260;
-        </div>
-      </Section>
-
-      <Heading style={{ margin: "0 0 12px 0", fontSize: "26px", fontWeight: 700, color: EMAIL_COLORS.textPrimary, textAlign: "center" }}>
-        Status atualizado
-      </Heading>
-
-      <Text style={{ margin: "0 0 24px 0", fontSize: "15px", lineHeight: "1.7", color: EMAIL_COLORS.textSecondary, textAlign: "center" }}>
-        O status do seu chamado foi alterado de <strong>{formatStatus(previousStatus)}</strong> para <strong>{formatStatus(newStatus)}</strong>.
-      </Text>
-
-      <TicketCard {...ticketProps} status={newStatus} />
-
-      <Section style={{ textAlign: "center", margin: "32px 0" }}>
-        <Button
-          href={ticketUrl}
-          style={{
-            display: "inline-block",
-            backgroundColor: EMAIL_COLORS.primary,
-            color: EMAIL_COLORS.primaryForeground,
-            textDecoration: "none",
-            borderRadius: "12px",
-            padding: "14px 24px",
-            fontWeight: 800,
-            fontSize: "14px",
-            border: `1px solid ${EMAIL_COLORS.primaryDark}`,
-          }}
-        >
-          Ver chamado
-        </Button>
-      </Section>
-
-      <Hr style={{ borderColor: EMAIL_COLORS.border, margin: "24px 0" }} />
-
-      <Text style={{ margin: 0, fontSize: "12px", color: EMAIL_COLORS.textMuted, textAlign: "center" }}>
-        Voce recebera atualizacoes por e-mail quando houver novidades.
-      </Text>
-    </RavenEmailLayout>
-  )
-}
-
-TicketStatusEmail.PreviewProps = {
-  ticketNumber: "41025",
-  ticketTitle: "Computador nao liga apos atualizacao",
-  status: "AWAITING_ATTENDANCE",
-  priority: "HIGH",
-  category: "Hardware",
-  subcategory: "Desktop",
-  ticketUrl: "https://raven.rever.com.br/tickets/abc123",
-  previousStatus: "PENDING",
-  newStatus: "AWAITING_ATTENDANCE",
-} satisfies TicketStatusEmailProps
diff --git a/eslint.config.mjs b/eslint.config.mjs
deleted file mode 100644
index 86d1e3c..0000000
--- a/eslint.config.mjs
+++ /dev/null
@@ -1,39 +0,0 @@
-import nextConfig from "eslint-config-next"
-import tseslint from "typescript-eslint"
-
-const eslintConfig = [
-  ...nextConfig,
-  {
-    ignores: [
-      "node_modules/**",
-      ".next/**",
-      "out/**",
-      "build/**",
-      "apps/desktop/dist/**",
-      "apps/desktop/src-tauri/target/**",
-      "nova-calendar-main/**",
-      "referência/**",
-      "next-env.d.ts",
-      "convex/_generated/**",
-      "apps/desktop/src/convex/_generated/**",
-    ],
-  },
-  {
-    files: ["**/*.ts", "**/*.tsx"],
-    plugins: {
-      "@typescript-eslint": tseslint.plugin,
-    },
-    rules: {
-      "@typescript-eslint/no-explicit-any": "warn",
-      "@typescript-eslint/ban-ts-comment": "warn",
-      "react/no-unescaped-entities": "off",
-      "react-hooks/set-state-in-effect": "off",
-      "react-hooks/purity": "off",
-      "react-hooks/refs": "off",
-      "react-hooks/immutability": "off",
-      "react-hooks/incompatible-library": "off",
-    },
-  },
-]
-
-export default eslintConfig
diff --git a/forgejo/setup-runner.sh b/forgejo/setup-runner.sh
deleted file mode 100644
index 05f3f23..0000000
--- a/forgejo/setup-runner.sh
+++ /dev/null
@@ -1,113 +0,0 @@
-#!/bin/bash
-# Script para configurar o Forgejo Runner
-# Execute na VPS apos o Forgejo estar rodando
-
-set -e
-
-FORGEJO_URL="${FORGEJO_URL:-https://git.esdrasrenan.com.br}"
-RUNNER_NAME="${RUNNER_NAME:-vps-runner}"
-RUNNER_DIR="/srv/forgejo-runner"
-CONFIG_FILE="$RUNNER_DIR/config.yml"
-
-echo "=== Configuracao do Forgejo Runner ==="
-echo ""
-echo "1. Acesse o Forgejo: $FORGEJO_URL"
-echo "2. Va em: Site Administration > Actions > Runners"
-echo "3. Clique em 'Create new Runner'"
-echo "4. Copie o token de registro"
-echo ""
-read -p "Cole o token de registro aqui: " REGISTRATION_TOKEN
-
-if [ -z "$REGISTRATION_TOKEN" ]; then
-    echo "ERRO: Token nao pode ser vazio"
-    exit 1
-fi
-
-# Criar diretorio do runner
-mkdir -p "$RUNNER_DIR"
-cd "$RUNNER_DIR"
-
-# Baixar o runner se nao existir
-if [ ! -f "./forgejo-runner" ]; then
-    echo "Baixando Forgejo Runner..."
-    RUNNER_VERSION="6.2.2"
-    curl -L -o forgejo-runner "https://code.forgejo.org/forgejo/runner/releases/download/v${RUNNER_VERSION}/forgejo-runner-${RUNNER_VERSION}-linux-amd64"
-    chmod +x forgejo-runner
-fi
-
-# Registrar o runner
-echo "Registrando runner..."
-./forgejo-runner register \
-    --instance "$FORGEJO_URL" \
-    --token "$REGISTRATION_TOKEN" \
-    --name "$RUNNER_NAME" \
-    --labels "ubuntu-latest:docker://node:20-bookworm,self-hosted:host,linux:host,vps:host" \
-    --no-interactive
-
-# Criar config.yml customizado
-cat > "$CONFIG_FILE" << 'EOF'
-log:
-  level: info
-
-runner:
-  file: .runner
-  capacity: 2
-  timeout: 3h
-  insecure: false
-  fetch_timeout: 5s
-  fetch_interval: 2s
-  labels:
-    - "ubuntu-latest:docker://node:20-bookworm"
-    - "self-hosted:host"
-    - "linux:host"
-    - "vps:host"
-
-cache:
-  enabled: true
-  dir: /tmp/forgejo-runner-cache
-  host: ""
-  port: 0
-  external_server: ""
-
-container:
-  network: "host"
-  privileged: false
-  options: ""
-  workdir_parent: /tmp/forgejo-runner-workdir
-  valid_volumes:
-    - /var/run/docker.sock
-    - /home/runner/apps
-    - /srv/apps
-    - /tmp
-  docker_host: ""
-  force_pull: false
-
-host:
-  workdir_parent: /tmp/forgejo-runner-workdir
-EOF
-
-echo ""
-echo "=== Runner registrado com sucesso! ==="
-echo ""
-echo "Para iniciar o runner como servico systemd, execute:"
-echo ""
-echo "sudo tee /etc/systemd/system/forgejo-runner.service << 'SYSTEMD'
-[Unit]
-Description=Forgejo Runner
-After=docker.service network.target
-
-[Service]
-Type=simple
-User=runner
-WorkingDirectory=$RUNNER_DIR
-ExecStart=$RUNNER_DIR/forgejo-runner daemon --config $CONFIG_FILE
-Restart=always
-RestartSec=10
-
-[Install]
-WantedBy=multi-user.target
-SYSTEMD"
-echo ""
-echo "sudo systemctl daemon-reload"
-echo "sudo systemctl enable forgejo-runner"
-echo "sudo systemctl start forgejo-runner"
diff --git a/forgejo/stack.yml b/forgejo/stack.yml
deleted file mode 100644
index 375ee29..0000000
--- a/forgejo/stack.yml
+++ /dev/null
@@ -1,89 +0,0 @@
-version: "3.8"
-
-# Forgejo para CI/CD self-hosted
-# Substitui o GitHub Actions sem perder a experiencia visual
-# NOTA: O runner roda como servico systemd, nao como container no Swarm
-
-services:
-  forgejo:
-    image: codeberg.org/forgejo/forgejo:11
-    environment:
-      - USER_UID=1000
-      - USER_GID=1000
-      # Configuracoes do Forgejo
-      - FORGEJO__database__DB_TYPE=sqlite3
-      - FORGEJO__database__PATH=/data/gitea/forgejo.db
-      - FORGEJO__server__DOMAIN=git.esdrasrenan.com.br
-      - FORGEJO__server__ROOT_URL=https://git.esdrasrenan.com.br/
-      - FORGEJO__server__SSH_DOMAIN=git.esdrasrenan.com.br
-      - FORGEJO__server__SSH_PORT=2222
-      - FORGEJO__server__HTTP_PORT=3000
-      - FORGEJO__server__OFFLINE_MODE=false
-      # Actions habilitado
-      - FORGEJO__actions__ENABLED=true
-      - FORGEJO__actions__DEFAULT_ACTIONS_URL=https://code.forgejo.org
-      # Seguranca - INSTALL_LOCK=true apos instalacao inicial
-      - FORGEJO__security__INSTALL_LOCK=true
-      - FORGEJO__service__DISABLE_REGISTRATION=true
-      # Queue - usar channel em vez de leveldb para evitar problemas de lock
-      - FORGEJO__queue__TYPE=channel
-      - FORGEJO__queue__DATADIR=queues/
-      # Logs
-      - FORGEJO__log__MODE=console
-      - FORGEJO__log__LEVEL=Info
-    volumes:
-      - forgejo_data:/data
-      - /etc/timezone:/etc/timezone:ro
-      - /etc/localtime:/etc/localtime:ro
-    networks:
-      - traefik_public
-      - forgejo_internal
-    ports:
-      # SSH para git clone via SSH (exposto diretamente)
-      - "2222:2222"
-    deploy:
-      mode: replicated
-      replicas: 1
-      update_config:
-        parallelism: 1
-        order: start-first
-        failure_action: rollback
-        delay: 10s
-        monitor: 30s
-      resources:
-        limits:
-          memory: "1G"
-        reservations:
-          memory: "256M"
-      restart_policy:
-        condition: any
-        delay: 5s
-        max_attempts: 3
-        window: 120s
-      placement:
-        constraints:
-          - node.role == manager
-      labels:
-        - traefik.enable=true
-        - traefik.docker.network=traefik_public
-        # Web UI
-        - traefik.http.routers.forgejo.rule=Host(`git.esdrasrenan.com.br`)
-        - traefik.http.routers.forgejo.entrypoints=websecure
-        - traefik.http.routers.forgejo.tls=true
-        - traefik.http.routers.forgejo.tls.certresolver=le
-        - traefik.http.services.forgejo.loadbalancer.server.port=3000
-    healthcheck:
-      test: ["CMD", "curl", "-fsSL", "http://localhost:3000/api/healthz"]
-      interval: 30s
-      timeout: 10s
-      retries: 3
-      start_period: 60s
-
-volumes:
-  forgejo_data:
-
-networks:
-  traefik_public:
-    external: true
-  forgejo_internal:
-    driver: overlay
diff --git a/globals.css b/globals.css
new file mode 100644
index 0000000..c9d164f
--- /dev/null
+++ b/globals.css
@@ -0,0 +1,683 @@
+@import "tailwindcss";
+@import "tw-animate-css";
+
+@custom-variant dark (&:is(.dark *));
+
+@theme inline {
+  --animate-scroll: scroll var(--animation-duration, 40s) var(--animation-direction, forwards) linear infinite;
+  --color-background: var(--background);
+  --color-foreground: var(--foreground);
+  --font-sans: var(--font-geist-sans);
+  --font-mono: var(--font-geist-mono);
+  --color-sidebar-ring: var(--sidebar-ring);
+  --color-sidebar-border: var(--sidebar-border);
+  --color-sidebar-accent-foreground: var(--sidebar-accent-foreground);
+  --color-sidebar-accent: var(--sidebar-accent);
+  --color-sidebar-primary-foreground: var(--sidebar-primary-foreground);
+  --color-sidebar-primary: var(--sidebar-primary);
+  --color-sidebar-foreground: var(--sidebar-foreground);
+  --color-sidebar: var(--sidebar);
+  --color-chart-5: var(--chart-5);
+  --color-chart-4: var(--chart-4);
+  --color-chart-3: var(--chart-3);
+  --color-chart-2: var(--chart-2);
+  --color-chart-1: var(--chart-1);
+  --color-ring: var(--ring);
+  --color-input: var(--input);
+  --color-border: var(--border);
+  --color-destructive: var(--destructive);
+  --color-accent-foreground: var(--accent-foreground);
+  --color-accent: var(--accent);
+  --color-muted-foreground: var(--muted-foreground);
+  --color-muted: var(--muted);
+  --color-secondary-foreground: var(--secondary-foreground);
+  --color-secondary: var(--secondary);
+  --color-primary-foreground: var(--primary-foreground);
+  --color-primary: var(--primary);
+  --color-popover-foreground: var(--popover-foreground);
+  --color-popover: var(--popover);
+  --color-card-foreground: var(--card-foreground);
+  --color-card: var(--card);
+  --radius-sm: calc(var(--radius) - 4px);
+  --radius-md: calc(var(--radius) - 2px);
+  --radius-lg: var(--radius);
+  --radius-xl: calc(var(--radius) + 4px);
+  @keyframes moveDot {
+  0%, 100% {
+    top: 10%;
+    right: 10%;
+    }
+  25% {
+    top: 10%;
+    right: calc(100% - 35px);
+    }
+  50% {
+    top: calc(100% - 30px);
+    right: calc(100% - 35px);
+    }
+  75% {
+    top: calc(100% - 30px);
+    right: 10%;
+    }
+  }
+}
+
+:root {
+  --radius: 0.625rem;
+  --background: oklch(1 0 0);
+  --foreground: oklch(0.145 0 0);
+  --card: oklch(1 0 0);
+  --card-foreground: oklch(0.145 0 0);
+  --popover: oklch(1 0 0);
+  --popover-foreground: oklch(0.145 0 0);
+  --primary: oklch(0.205 0 0);
+  --primary-foreground: oklch(0.985 0 0);
+  --secondary: oklch(0.97 0 0);
+  --secondary-foreground: oklch(0.205 0 0);
+  --muted: oklch(0.97 0 0);
+  --muted-foreground: oklch(0.556 0 0);
+  --accent: oklch(0.97 0 0);
+  --accent-foreground: oklch(0.205 0 0);
+  --destructive: oklch(0.577 0.245 27.325);
+  --border: oklch(0.922 0 0);
+  --input: oklch(0.922 0 0);
+  --ring: oklch(0.708 0 0);
+  --chart-1: oklch(0.646 0.222 41.116);
+  --chart-2: oklch(0.6 0.118 184.704);
+  --chart-3: oklch(0.398 0.07 227.392);
+  --chart-4: oklch(0.828 0.189 84.429);
+  --chart-5: oklch(0.769 0.188 70.08);
+  --sidebar: oklch(0.985 0 0);
+  --sidebar-foreground: oklch(0.145 0 0);
+  --sidebar-primary: oklch(0.205 0 0);
+  --sidebar-primary-foreground: oklch(0.985 0 0);
+  --sidebar-accent: oklch(0.97 0 0);
+  --sidebar-accent-foreground: oklch(0.205 0 0);
+  --sidebar-border: oklch(0.922 0 0);
+  --sidebar-ring: oklch(0.708 0 0);
+  --chart-green: 142.1 76.2% 36.3%;
+  --chart-orange: 28.3 92.5% 58.4%;
+  --chart-red: 0 84.2% 60.2%;
+}
+
+.dark {
+  --background: oklch(0.145 0 0);
+  --foreground: oklch(0.985 0 0);
+  --card: oklch(0.205 0 0);
+  --card-foreground: oklch(0.985 0 0);
+  --popover: oklch(0.205 0 0);
+  --popover-foreground: oklch(0.985 0 0);
+  --primary: oklch(0.922 0 0);
+  --primary-foreground: oklch(0.205 0 0);
+  --secondary: oklch(0.269 0 0);
+  --secondary-foreground: oklch(0.985 0 0);
+  --muted: oklch(0.269 0 0);
+  --muted-foreground: oklch(0.708 0 0);
+  --accent: oklch(0.269 0 0);
+  --accent-foreground: oklch(0.985 0 0);
+  --destructive: oklch(0.704 0.191 22.216);
+  --border: oklch(1 0 0 / 10%);
+  --input: oklch(1 0 0 / 15%);
+  --ring: oklch(0.556 0 0);
+  --chart-1: oklch(0.488 0.243 264.376);
+  --chart-2: oklch(0.696 0.17 162.48);
+  --chart-3: oklch(0.769 0.188 70.08);
+  --chart-4: oklch(0.627 0.265 303.9);
+  --chart-5: oklch(0.645 0.246 16.439);
+  --sidebar: oklch(0.205 0 0);
+  --sidebar-foreground: oklch(0.985 0 0);
+  --sidebar-primary: oklch(0.488 0.243 264.376);
+  --sidebar-primary-foreground: oklch(0.985 0 0);
+  --sidebar-accent: oklch(0.269 0 0);
+  --sidebar-accent-foreground: oklch(0.985 0 0);
+  --sidebar-border: oklch(1 0 0 / 10%);
+  --sidebar-ring: oklch(0.556 0 0);
+  --chart-green: 142.1 76.2% 36.3%;
+  --chart-orange: 28.3 92.5% 58.4%;
+  --chart-red: 0 84.2% 60.2%;
+}
+
+@keyframes scroll {
+  to {
+    transform: translate(calc(-50% - 0.5rem));
+  }
+}
+
+@layer base {
+  * {
+    @apply border-border outline-ring/50;
+  }
+  body {
+    @apply bg-background text-foreground;
+  }
+}
+
+@layer utilities {
+  .animate-ripple {
+    animation: ripple var(--duration,2s) ease calc(var(--i, 0)*.2s) infinite;
+  }
+}
+
+  @keyframes ripple {
+    0%, 100% {
+      transform: translate(-50%, -50%) scale(1);
+    }
+    50% {
+      transform: translate(-50%, -50%) scale(0.9);
+    }
+  }
+
+  @keyframes bounceIn {
+    0% {
+      opacity: 0;
+      transform: translateY(30px) scale(0.8);
+    }
+    50% {
+      opacity: 1;
+      transform: translateY(-3px) scale(1.02);
+    }
+    70% {
+      transform: translateY(1px) scale(0.99);
+    }
+    100% {
+      opacity: 1;
+      transform: translateY(0) scale(1);
+    }
+  }
+
+  /* Previne flash branco em navegação durante scroll */
+  .rever-nav [data-slot="navigation-menu-viewport"] {
+    transition: opacity 150ms ease-in-out;
+  }
+
+  /* Estabiliza hovers durante scroll suave */
+  .smooth-scrolling [data-slot="navigation-menu-trigger"] {
+    pointer-events: none;
+  }
+
+  /* Otimizações de performance para scroll suave - excluindo marquee */
+  [style*="transform"]:not(.transform-3d):not(.transform-3d *) {
+    will-change: transform;
+    transform-style: preserve-3d;
+  }
+
+  /* Otimização específica para elementos animados - excluindo marquee */
+  .motion-div:not(.transform-3d *), 
+  [data-framer-name]:not(.transform-3d *),
+  [style*="translateX"]:not(.transform-3d *),
+  [style*="translateY"]:not(.transform-3d *),
+  [style*="scale"]:not(.transform-3d *) {
+    will-change: transform;
+    contain: layout style paint;
+    backface-visibility: hidden;
+  }
+
+  /* Container de animações 3D - sem otimizações que interferem no hover */
+  .transform-3d {
+    transform-style: preserve-3d;
+  }
+
+  /* Garante que shadow-2xl funcione corretamente no 3D marquee */
+  .transform-3d img.hover\:shadow-2xl:hover {
+    box-shadow: 0 25px 50px -12px rgb(0 0 0 / 25%);
+  }
+
+  /* Otimização para imagens em movimento - excluindo 3D marquee */
+  img[style*="transform"]:not(.transform-3d img) {
+    will-change: transform;
+    image-rendering: optimizeSpeed;
+  }
+
+  /* Previne layout shift nos logos da Rever */
+  img[alt="Rever Logo"], [alt="Rever Logo"] {
+    transition: none; /* Remove transições que podem causar flash */
+  }
+
+  /* Remove scroll bar visível em todos os dispositivos móveis */
+  .no-visible-scrollbar::-webkit-scrollbar { 
+    display: none; 
+  }
+
+  /* Estilos específicos do blog - força texto branco */
+  .blog-content {
+    color: white !important;
+  }
+
+  .blog-content * {
+    color: white !important;
+  }
+
+  .blog-content p {
+    color: white !important;
+  }
+
+  .blog-content h1,
+  .blog-content h2,
+  .blog-content h3,
+  .blog-content h4,
+  .blog-content h5,
+  .blog-content h6 {
+    color: white !important;
+  }
+
+  .blog-content ul,
+  .blog-content ol,
+  .blog-content li {
+    color: white !important;
+  }
+
+  .blog-content blockquote {
+    color: white !important;
+  }
+
+  .blog-content div,
+  .blog-content span {
+    color: white !important;
+  }
+
+  /* Mantém cores específicas para links */
+  .blog-content a {
+    color: #00e8ff !important;
+  }
+
+  .blog-content a:hover {
+    color: #00d4e6 !important;
+  }
+
+  /* Mantém cores específicas para código */
+  .blog-content code {
+    color: #00e8ff !important;
+  }
+
+  /* Estilos para iframes em conteúdo de blog */
+  .blog-content iframe {
+    max-width: 100% !important;
+    margin: 2rem auto !important;
+    display: block !important;
+    border-radius: 12px !important;
+    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.8) !important;
+  }
+
+  /* Container responsivo para vídeos embarcados */
+  .video-embed-container {
+    position: relative;
+    width: 100%;
+    height: 0;
+    padding-bottom: 56.25%; /* Aspect ratio 16:9 */
+    margin: 2rem auto;
+    border-radius: 12px;
+    overflow: hidden;
+    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.8);
+  }
+
+  .video-embed-container iframe {
+    position: absolute !important;
+    top: 0 !important;
+    left: 0 !important;
+    width: 100% !important;
+    height: 100% !important;
+    border: 0 !important;
+    margin: 0 !important;
+    border-radius: 0 !important;
+    box-shadow: none !important;
+  }
+  .no-visible-scrollbar { 
+    -ms-overflow-style: none; 
+    scrollbar-width: none; 
+  }
+
+  /* Para CategoryFilter - esconde scrollbar em modo horizontal */
+  .scrollbar-hide {
+    -ms-overflow-style: none;  /* IE e Edge */
+    scrollbar-width: none;     /* Firefox */
+  }
+
+  .scrollbar-hide::-webkit-scrollbar {
+    display: none;             /* Chrome, Safari e Opera */
+  }
+
+/* CSS para placeholder do TipTap Editor */
+.ProseMirror p.is-editor-empty:first-child::before {
+  content: attr(data-placeholder);
+  float: left;
+  color: #adb5bd;
+  pointer-events: none;
+  height: 0;
+  font-size: 0.875rem; /* Equivalente a text-sm */
+}
+
+.ProseMirror .is-empty::before {
+  content: attr(data-placeholder);
+  float: left;
+  color: #9ca3af !important;
+  pointer-events: none;
+  height: 0;
+  font-style: italic;
+  font-weight: normal;
+}
+
+/* Alternativa mais específica */
+.prose .ProseMirror p.is-editor-empty:first-child::before {
+  content: attr(data-placeholder);
+  color: #9ca3af !important;
+  pointer-events: none;
+  height: 0;
+  font-style: italic;
+  font-weight: normal;
+  position: absolute;
+}
+
+/* Estilos de espaçamento do TipTap Editor */
+.ProseMirror p {
+  margin-bottom: 1.5rem; /* Equivalente a mb-6 */
+}
+
+.ProseMirror h1 {
+  margin-top: 3rem; /* mt-12 */
+  margin-bottom: 1.5rem; /* mb-6 */
+  font-size: 2.25rem; /* text-4xl */
+  font-weight: 700;
+  line-height: 1.2;
+}
+
+.ProseMirror h2 {
+  margin-top: 2.5rem; /* mt-10 */
+  margin-bottom: 1.25rem; /* mb-5 */
+  font-size: 1.875rem; /* text-3xl */
+  font-weight: 700;
+  line-height: 1.25;
+}
+
+.ProseMirror h3 {
+  margin-top: 2rem; /* mt-8 */
+  margin-bottom: 1rem; /* mb-4 */
+  font-size: 1.5rem; /* text-2xl */
+  font-weight: 700;
+  line-height: 1.375;
+}
+
+.ProseMirror h4 {
+  margin-top: 1.5rem; /* mt-6 */
+  margin-bottom: 0.75rem; /* mb-3 */
+  font-size: 1.25rem; /* text-xl */
+  font-weight: 700;
+}
+
+.ProseMirror ul,
+.ProseMirror ol {
+  margin-top: 1.5rem; /* my-6 */
+  margin-bottom: 1.5rem;
+  padding-left: 1.5rem;
+}
+
+.ProseMirror li {
+  margin-bottom: 0.75rem; /* space-y-3 */
+}
+
+.ProseMirror blockquote {
+  margin-top: 2rem; /* my-8 */
+  margin-bottom: 2rem;
+  padding-left: 1.5rem;
+  border-left: 4px solid #00e8ff;
+  font-style: italic;
+  color: #6b7280;
+}
+
+.ProseMirror img,
+.ProseMirror [data-type="resizableImage"] {
+  margin-top: 2rem; /* my-8 */
+  margin-bottom: 2rem;
+  border-radius: 0.75rem;
+  box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
+}
+
+.ProseMirror pre {
+  margin-top: 2rem; /* my-8 */
+  margin-bottom: 2rem;
+  padding: 1rem;
+  background-color: #111827;
+  border: 1px solid #374151;
+  border-radius: 0.5rem;
+  overflow-x: auto;
+}
+
+.ProseMirror code {
+  background-color: #1f2937;
+  color: #00e8ff;
+  padding: 0.125rem 0.5rem;
+  border-radius: 0.25rem;
+  font-size: 0.875rem;
+  font-family: monospace;
+}
+
+.ProseMirror hr {
+  margin-top: 2rem;
+  margin-bottom: 2rem;
+  border-color: #e5e7eb;
+}
+
+/* Remover margens do primeiro e último elemento */
+.ProseMirror > *:first-child {
+  margin-top: 0;
+}
+
+.ProseMirror > *:last-child {
+  margin-bottom: 0;
+}
+
+/* Espaçamento entre imagem e texto */
+.ProseMirror p + [data-type="resizableImage"],
+.ProseMirror [data-type="resizableImage"] + p,
+.ProseMirror p + img,
+.ProseMirror img + p {
+  margin-top: 2rem;
+}
+
+@tailwind base;
+@tailwind components;
+@tailwind utilities;
+ 
+@layer base {
+  :root {
+    --background: 0 0% 100%;
+    --foreground: 222.2 84% 4.9%;
+ 
+    --card: 0 0% 100%;
+    --card-foreground: 222.2 84% 4.9%;
+ 
+    --popover: 0 0% 100%;
+    --popover-foreground: 222.2 84% 4.9%;
+ 
+    --primary: 222.2 47.4% 11.2%;
+    --primary-foreground: 210 40% 98%;
+ 
+    --secondary: 210 40% 96.1%;
+    --secondary-foreground: 222.2 47.4% 11.2%;
+ 
+    --muted: 210 40% 96.1%;
+    --muted-foreground: 215.4 16.3% 46.9%;
+ 
+    --accent: 210 40% 96.1%;
+    --accent-foreground: 222.2 47.4% 11.2%;
+ 
+    --destructive: 0 84.2% 60.2%;
+    --destructive-foreground: 210 40% 98%;
+ 
+    --border: 214.3 31.8% 91.4%;
+    --input: 214.3 31.8% 91.4%;
+    --ring: 222.2 84% 4.9%;
+ 
+    --radius: 0.5rem;
+
+    --chart-1: hsl(188 100% 50%); /* #00e8ff */
+    --chart-2: hsl(220 13% 69%); /* light gray */
+    --chart-3: hsl(220 14% 96%); /* lighter gray */
+    --chart-4: hsl(221 83% 53%); /* blue */
+    --chart-5: hsl(215.4 16.3% 46.9%); /* muted text */
+    --chart-green: 142.1 76.2% 36.3%;
+    --chart-orange: 28.3 92.5% 58.4%;
+    --chart-red: 0 84.2% 60.2%;
+  }
+ 
+  .dark {
+    --background: 222.2 84% 4.9%;
+    --foreground: 210 40% 98%;
+ 
+    --card: 222.2 84% 4.9%;
+    --card-foreground: 210 40% 98%;
+ 
+    --popover: 222.2 84% 4.9%;
+    --popover-foreground: 210 40% 98%;
+ 
+    --primary: 210 40% 98%;
+    --primary-foreground: 222.2 47.4% 11.2%;
+ 
+    --secondary: 217.2 32.6% 17.5%;
+    --secondary-foreground: 210 40% 98%;
+ 
+    --muted: 217.2 32.6% 17.5%;
+    --muted-foreground: 215 20.2% 65.1%;
+ 
+    --accent: 217.2 32.6% 17.5%;
+    --accent-foreground: 210 40% 98%;
+ 
+    --destructive: 0 62.8% 30.6%;
+    --destructive-foreground: 210 40% 98%;
+ 
+    --border: 217.2 32.6% 17.5%;
+    --input: 217.2 32.6% 17.5%;
+    --ring: 212.7 26.8% 83.9%;
+
+    --chart-1: hsl(188 100% 50%); /* #00e8ff */
+    --chart-2: hsl(217.2 32.6% 17.5%);
+    --chart-3: hsl(217.2 32.6% 17.5%);
+    --chart-4: hsl(210 40% 98%);
+    --chart-5: 12.1 83.7% 60%;
+    --chart-green: 142.1 76.2% 36.3%;
+    --chart-orange: 28.3 92.5% 58.4%;
+    --chart-red: 0 84.2% 60.2%;
+  }
+}
+
+/* Estilos específicos para o TipTap Editor */
+.ProseMirror ul {
+  list-style-type: disc;
+  list-style-position: outside;
+  margin-left: 1.5rem;
+  margin-top: 2rem;
+  margin-bottom: 2rem;
+}
+
+.ProseMirror ol {
+  list-style-type: decimal;
+  list-style-position: outside;
+  margin-left: 1.5rem;
+  margin-top: 2rem;
+  margin-bottom: 2rem;
+}
+
+.ProseMirror li {
+  margin-top: 0;
+  margin-bottom: -0.25rem;
+  padding-left: 0.5rem;
+  line-height: 1.25;
+}
+
+.ProseMirror p {
+  margin-bottom: 2rem;
+  line-height: 1.625;
+}
+
+.ProseMirror hr {
+  margin-top: 2rem;
+  margin-bottom: 2rem;
+  border: none;
+  border-top: 1px solid #ccc;
+}
+
+/* Garantir espaçamento adequado entre elementos */
+.ProseMirror > * + * {
+  margin-top: 1rem;
+}
+
+.ProseMirror > ul + *,
+.ProseMirror > ol + *,
+.ProseMirror > * + ul,
+.ProseMirror > * + ol {
+  margin-top: 2rem;
+}
+
+@layer base {
+  .shader-surface {
+    --font-sans: var(--font-geist-sans);
+    --font-mono: var(--font-geist-mono);
+    --background: oklch(0 0 0);
+    --foreground: oklch(1 0 0);
+    --card: oklch(0.1 0 0 / 0.1);
+    --card-foreground: oklch(1 0 0);
+    --popover: oklch(0 0 0 / 0.8);
+    --popover-foreground: oklch(1 0 0);
+    --primary: oklch(1 0 0);
+    --primary-foreground: oklch(0 0 0);
+    --secondary: oklch(0.65 0.25 25);
+    --secondary-foreground: oklch(1 0 0);
+    --muted: oklch(1 0 0 / 0.5);
+    --muted-foreground: oklch(0.7 0 0);
+    --accent: oklch(0.65 0.25 25);
+    --accent-foreground: oklch(1 0 0);
+    --destructive: oklch(0.6 0.25 15);
+    --destructive-foreground: oklch(1 0 0);
+    --border: oklch(1 0 0 / 0.2);
+    --input: oklch(1 0 0 / 0.1);
+    --ring: oklch(1 0 0 / 0.3);
+    --chart-1: oklch(0.65 0.25 25);
+    --chart-2: oklch(0.8 0.15 85);
+    --chart-3: oklch(0.7 0.2 140);
+    --chart-4: oklch(0.7 0.2 240);
+    --chart-5: oklch(0.6 0.25 300);
+    --radius: 0.5rem;
+    --sidebar: oklch(0 0 0 / 0.9);
+    --sidebar-foreground: oklch(1 0 0);
+    --sidebar-primary: oklch(0.65 0.25 25);
+    --sidebar-primary-foreground: oklch(1 0 0);
+    --sidebar-accent: oklch(0.65 0.25 25);
+    --sidebar-accent-foreground: oklch(1 0 0);
+    --sidebar-border: oklch(1 0 0 / 0.2);
+    --sidebar-ring: oklch(1 0 0 / 0.3);
+  }
+
+  .shader-surface.dark {
+    --background: oklch(0 0 0);
+    --foreground: oklch(1 0 0);
+    --card: oklch(0.1 0 0 / 0.1);
+    --card-foreground: oklch(1 0 0);
+    --popover: oklch(0 0 0 / 0.8);
+    --popover-foreground: oklch(1 0 0);
+    --primary: oklch(1 0 0);
+    --primary-foreground: oklch(0 0 0);
+    --secondary: oklch(0.65 0.25 25);
+    --secondary-foreground: oklch(1 0 0);
+    --muted: oklch(1 0 0 / 0.5);
+    --muted-foreground: oklch(0.7 0 0);
+    --accent: oklch(0.65 0.25 25);
+    --accent-foreground: oklch(1 0 0);
+    --destructive: oklch(0.6 0.25 15);
+    --destructive-foreground: oklch(1 0 0);
+    --border: oklch(1 0 0 / 0.2);
+    --input: oklch(1 0 0 / 0.1);
+    --ring: oklch(1 0 0 / 0.3);
+    --chart-1: oklch(0.65 0.25 25);
+    --chart-2: oklch(0.8 0.15 85);
+    --chart-3: oklch(0.7 0.2 140);
+    --chart-4: oklch(0.7 0.2 240);
+    --chart-5: oklch(0.6 0.25 300);
+    --sidebar: oklch(0 0 0 / 0.9);
+    --sidebar-foreground: oklch(1 0 0);
+    --sidebar-primary: oklch(0.65 0.25 25);
+    --sidebar-primary-foreground: oklch(1 0 0);
+    --sidebar-accent: oklch(0.65 0.25 25);
+    --sidebar-accent-foreground: oklch(1 0 0);
+    --sidebar-border: oklch(1 0 0 / 0.2);
+    --sidebar-ring: oklch(1 0 0 / 0.3);
+  }
+}
\ No newline at end of file
diff --git a/next.config.ts b/next.config.ts
deleted file mode 100644
index a95fbdd..0000000
--- a/next.config.ts
+++ /dev/null
@@ -1,25 +0,0 @@
-import type { NextConfig } from "next"
-import path from "node:path"
-import { fileURLToPath } from "node:url"
-
-const __filename = fileURLToPath(import.meta.url)
-const projectRoot = path.dirname(__filename)
-
-const nextConfig: NextConfig = {
-  typescript: {
-    // Pula verificacao de tipos durante build para evitar OOM no servidor de producao
-    ignoreBuildErrors: true,
-  },
-  experimental: {
-    turbopackFileSystemCacheForDev: true,
-  },
-  turbopack: {
-    // Define a raiz do projeto para evitar warning de multiplos lockfiles
-    root: projectRoot,
-  },
-  // Pacotes nativos que nao devem ser bundled pelo servidor
-  serverExternalPackages: ["better-sqlite3"],
-}
-
-export default nextConfig
-
diff --git a/package.json b/package.json
deleted file mode 100644
index e62d82b..0000000
--- a/package.json
+++ /dev/null
@@ -1,137 +0,0 @@
-{
-  "name": "web",
-  "version": "0.1.0",
-  "type": "module",
-  "private": true,
-  "scripts": {
-    "prebuild": "prisma generate",
-    "dev": "next dev --turbopack",
-    "dev:webpack": "next dev --webpack",
-    "build": "next build --turbopack",
-    "build:webpack": "next build --webpack",
-    "start": "next start",
-    "lint": "eslint",
-    "prisma:generate": "prisma generate",
-    "convex:dev": "convex dev",
-    "test": "bun test",
-    "test:browser": "cross-env VITEST_BROWSER=true bunx vitest --run --browser.headless tests/browser/example.browser.test.ts --passWithNoTests",
-    "test:all": "cross-env VITEST_BROWSER=true bunx vitest --run --passWithNoTests",
-    "auth:seed": "tsx scripts/seed-auth.mjs",
-    "queues:ensure": "node scripts/ensure-default-queues.mjs",
-    "desktop:dev": "bun run --cwd apps/desktop tauri dev",
-    "desktop:build": "bun run --cwd apps/desktop tauri build",
-    "dev:bun": "cross-env NODE_ENV=development bun run --bun dev",
-    "convex:dev:bun": "cross-env NODE_ENV=development bun run --bun convex:dev",
-    "build:bun": "cross-env NODE_ENV=production bun run --bun build",
-    "start:bun": "cross-env NODE_ENV=production bun run --bun start",
-    "email:dev": "email dev --dir emails --port 3001",
-    "email:build": "email build --dir emails --packageManager bun",
-    "email:export": "email export --dir emails --outDir emails/out --pretty",
-    "email:test-send": "bun scripts/send-test-react-email.tsx"
-  },
-  "dependencies": {
-    "@dnd-kit/core": "^6.3.1",
-    "@dnd-kit/modifiers": "^9.0.0",
-    "@dnd-kit/sortable": "^10.0.0",
-    "@dnd-kit/utilities": "^3.2.2",
-    "@hookform/resolvers": "5.2.2",
-    "@noble/hashes": "2.0.1",
-    "@paper-design/shaders-react": "0.0.68",
-    "@prisma/adapter-pg": "^7.1.0",
-    "@prisma/client": "^7.0.0",
-    "@radix-ui/react-accordion": "^1.2.12",
-    "@radix-ui/react-avatar": "^1.1.10",
-    "@radix-ui/react-checkbox": "^1.3.3",
-    "@radix-ui/react-dialog": "^1.1.15",
-    "@radix-ui/react-dropdown-menu": "^2.1.16",
-    "@radix-ui/react-label": "^2.1.7",
-    "@radix-ui/react-popover": "^1.1.7",
-    "@radix-ui/react-radio-group": "^1.3.8",
-    "@radix-ui/react-select": "^2.2.6",
-    "@radix-ui/react-separator": "^1.1.7",
-    "@radix-ui/react-slot": "^1.2.3",
-    "@radix-ui/react-switch": "^1.2.6",
-    "@radix-ui/react-tabs": "^1.1.13",
-    "@radix-ui/react-toggle": "^1.1.10",
-    "@radix-ui/react-toggle-group": "^1.1.11",
-    "@radix-ui/react-tooltip": "^1.2.8",
-    "@react-email/components": "^1.0.1",
-    "@react-email/render": "^2.0.0",
-    "@react-pdf/renderer": "^4.1.5",
-    "@react-three/fiber": "^9.3.0",
-    "@tabler/icons-react": "^3.35.0",
-    "@tanstack/react-table": "^8.21.3",
-    "@tiptap/extension-link": "3.13.0",
-    "@tiptap/extension-mention": "3.13.0",
-    "@tiptap/extension-placeholder": "3.13.0",
-    "@tiptap/markdown": "3.13.0",
-    "@tiptap/react": "3.13.0",
-    "@tiptap/starter-kit": "3.13.0",
-    "@tiptap/suggestion": "3.13.0",
-    "better-auth": "^1.3.26",
-    "class-variance-authority": "^0.7.1",
-    "clsx": "^2.1.1",
-    "convex": "^1.29.2",
-    "date-fns": "^4.1.0",
-    "dotenv": "17.2.3",
-    "lucide-react": "0.556.0",
-    "next": "16.0.10",
-    "next-themes": "^0.4.6",
-    "pdfkit": "^0.17.2",
-    "pg": "^8.16.3",
-    "postcss": "^8.5.6",
-    "react": "^19.2.1",
-    "react-day-picker": "9.12.0",
-    "react-dom": "^19.2.1",
-    "react-hook-form": "^7.64.0",
-    "recharts": "3.5.1",
-    "sanitize-html": "^2.17.0",
-    "sonner": "^2.0.7",
-    "tailwind-merge": "^3.3.1",
-    "three": "0.181.2",
-    "tippy.js": "^6.3.7",
-    "unicornstudio-react": "^1.4.31",
-    "vaul": "^1.1.2",
-    "zod": "^4.1.9"
-  },
-  "devDependencies": {
-    "@eslint/eslintrc": "^3",
-    "@tailwindcss/postcss": "^4",
-    "@tauri-apps/api": "^2.8.0",
-    "@tauri-apps/cli": "^2.8.4",
-    "@types/bun": "^1.1.10",
-    "@types/jsdom": "27.0.0",
-    "@types/node": "24.10.1",
-    "@types/pdfkit": "^0.17.3",
-    "@types/pg": "^8.16.0",
-    "@types/react": "^19",
-    "@types/react-dom": "^19",
-    "@types/sanitize-html": "^2.16.0",
-    "@types/three": "0.181.0",
-    "@vitest/browser-playwright": "^4.0.1",
-    "baseline-browser-mapping": "^2.9.2",
-    "cross-env": "^10.1.0",
-    "eslint": "^9",
-    "eslint-config-next": "16.0.10",
-    "eslint-plugin-react-hooks": "7.0.0",
-    "jsdom": "^27.0.1",
-    "playwright": "^1.56.1",
-    "prisma": "^7.0.0",
-    "react-email": "^5.0.8",
-    "tailwindcss": "^4",
-    "tsconfig-paths": "^4.2.0",
-    "tsx": "^4.19.1",
-    "tw-animate-css": "^1.3.8",
-    "typescript": "^5.9.2",
-    "typescript-eslint": "^8.46.2",
-    "vite-tsconfig-paths": "^5.1.4",
-    "vitest": "^4.0.1"
-  },
-  "workspaces": [
-    ".",
-    "apps/desktop"
-  ],
-  "overrides": {
-    "baseline-browser-mapping": "^2.9.2"
-  }
-}
diff --git a/prisma.config.ts b/prisma.config.ts
deleted file mode 100644
index 7999528..0000000
--- a/prisma.config.ts
+++ /dev/null
@@ -1,30 +0,0 @@
-import dotenv from "dotenv"
-import path from "node:path"
-
-import { defineConfig } from "prisma/config"
-
-// Carrega .env e .env.local (local tem prioridade)
-dotenv.config({ path: ".env" })
-dotenv.config({ path: ".env.local", override: true })
-
-function getDatabaseUrl() {
-  const url = process.env.DATABASE_URL?.trim()
-
-  if (!url) {
-    throw new Error(
-      "DATABASE_URL is required. Set it to a PostgreSQL connection string."
-    )
-  }
-
-  return url
-}
-
-export default defineConfig({
-  schema: path.join("prisma", "schema.prisma"),
-  migrations: {
-    path: path.join("prisma", "migrations"),
-  },
-  datasource: {
-    url: getDatabaseUrl(),
-  },
-})
diff --git a/prisma/migrations/20251006235816_add_companies/migration.sql b/prisma/migrations/20251006235816_add_companies/migration.sql
deleted file mode 100644
index 0e880a3..0000000
--- a/prisma/migrations/20251006235816_add_companies/migration.sql
+++ /dev/null
@@ -1,121 +0,0 @@
--- CreateTable
-CREATE TABLE "Company" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "name" TEXT NOT NULL,
-    "slug" TEXT NOT NULL,
-    "cnpj" TEXT,
-    "domain" TEXT,
-    "phone" TEXT,
-    "description" TEXT,
-    "address" TEXT,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL
-);
-
--- CreateTable
-CREATE TABLE "AuthInvite" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "email" TEXT NOT NULL,
-    "name" TEXT,
-    "role" TEXT NOT NULL DEFAULT 'agent',
-    "tenantId" TEXT NOT NULL,
-    "token" TEXT NOT NULL,
-    "status" TEXT NOT NULL DEFAULT 'pending',
-    "expiresAt" DATETIME NOT NULL,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL,
-    "createdById" TEXT,
-    "acceptedAt" DATETIME,
-    "acceptedById" TEXT,
-    "revokedAt" DATETIME,
-    "revokedById" TEXT,
-    "revokedReason" TEXT
-);
-
--- CreateTable
-CREATE TABLE "AuthInviteEvent" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "inviteId" TEXT NOT NULL,
-    "type" TEXT NOT NULL,
-    "payload" JSONB,
-    "actorId" TEXT,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    CONSTRAINT "AuthInviteEvent_inviteId_fkey" FOREIGN KEY ("inviteId") REFERENCES "AuthInvite" ("id") ON DELETE CASCADE ON UPDATE CASCADE
-);
-
--- RedefineTables
-PRAGMA defer_foreign_keys=ON;
-PRAGMA foreign_keys=OFF;
-CREATE TABLE "new_Ticket" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "reference" INTEGER NOT NULL DEFAULT 0,
-    "subject" TEXT NOT NULL,
-    "summary" TEXT,
-    "status" TEXT NOT NULL DEFAULT 'NEW',
-    "priority" TEXT NOT NULL DEFAULT 'MEDIUM',
-    "channel" TEXT NOT NULL DEFAULT 'EMAIL',
-    "queueId" TEXT,
-    "requesterId" TEXT NOT NULL,
-    "assigneeId" TEXT,
-    "slaPolicyId" TEXT,
-    "companyId" TEXT,
-    "dueAt" DATETIME,
-    "firstResponseAt" DATETIME,
-    "resolvedAt" DATETIME,
-    "closedAt" DATETIME,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL,
-    CONSTRAINT "Ticket_requesterId_fkey" FOREIGN KEY ("requesterId") REFERENCES "User" ("id") ON DELETE RESTRICT ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_assigneeId_fkey" FOREIGN KEY ("assigneeId") REFERENCES "User" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_queueId_fkey" FOREIGN KEY ("queueId") REFERENCES "Queue" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_slaPolicyId_fkey" FOREIGN KEY ("slaPolicyId") REFERENCES "SlaPolicy" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_companyId_fkey" FOREIGN KEY ("companyId") REFERENCES "Company" ("id") ON DELETE SET NULL ON UPDATE CASCADE
-);
-INSERT INTO "new_Ticket" ("assigneeId", "channel", "closedAt", "createdAt", "dueAt", "firstResponseAt", "id", "priority", "queueId", "reference", "requesterId", "resolvedAt", "slaPolicyId", "status", "subject", "summary", "tenantId", "updatedAt") SELECT "assigneeId", "channel", "closedAt", "createdAt", "dueAt", "firstResponseAt", "id", "priority", "queueId", "reference", "requesterId", "resolvedAt", "slaPolicyId", "status", "subject", "summary", "tenantId", "updatedAt" FROM "Ticket";
-DROP TABLE "Ticket";
-ALTER TABLE "new_Ticket" RENAME TO "Ticket";
-CREATE INDEX "Ticket_tenantId_status_idx" ON "Ticket"("tenantId", "status");
-CREATE INDEX "Ticket_tenantId_queueId_idx" ON "Ticket"("tenantId", "queueId");
-CREATE INDEX "Ticket_tenantId_assigneeId_idx" ON "Ticket"("tenantId", "assigneeId");
-CREATE INDEX "Ticket_tenantId_companyId_idx" ON "Ticket"("tenantId", "companyId");
-CREATE TABLE "new_User" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "name" TEXT NOT NULL,
-    "email" TEXT NOT NULL,
-    "role" TEXT NOT NULL,
-    "timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
-    "avatarUrl" TEXT,
-    "companyId" TEXT,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL,
-    CONSTRAINT "User_companyId_fkey" FOREIGN KEY ("companyId") REFERENCES "Company" ("id") ON DELETE SET NULL ON UPDATE CASCADE
-);
-INSERT INTO "new_User" ("avatarUrl", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt") SELECT "avatarUrl", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt" FROM "User";
-DROP TABLE "User";
-ALTER TABLE "new_User" RENAME TO "User";
-CREATE UNIQUE INDEX "User_email_key" ON "User"("email");
-CREATE INDEX "User_tenantId_role_idx" ON "User"("tenantId", "role");
-CREATE INDEX "User_tenantId_companyId_idx" ON "User"("tenantId", "companyId");
-PRAGMA foreign_keys=ON;
-PRAGMA defer_foreign_keys=OFF;
-
--- CreateIndex
-CREATE INDEX "Company_tenantId_name_idx" ON "Company"("tenantId", "name");
-
--- CreateIndex
-CREATE UNIQUE INDEX "Company_tenantId_slug_key" ON "Company"("tenantId", "slug");
-
--- CreateIndex
-CREATE UNIQUE INDEX "AuthInvite_token_key" ON "AuthInvite"("token");
-
--- CreateIndex
-CREATE INDEX "AuthInvite_tenantId_status_idx" ON "AuthInvite"("tenantId", "status");
-
--- CreateIndex
-CREATE INDEX "AuthInvite_tenantId_email_idx" ON "AuthInvite"("tenantId", "email");
-
--- CreateIndex
-CREATE INDEX "AuthInviteEvent_inviteId_createdAt_idx" ON "AuthInviteEvent"("inviteId", "createdAt");
diff --git a/prisma/migrations/20251008003408_add_is_avulso_column/migration.sql b/prisma/migrations/20251008003408_add_is_avulso_column/migration.sql
deleted file mode 100644
index b67fa4a..0000000
--- a/prisma/migrations/20251008003408_add_is_avulso_column/migration.sql
+++ /dev/null
@@ -1,58 +0,0 @@
--- RedefineTables
-PRAGMA defer_foreign_keys=ON;
-PRAGMA foreign_keys=OFF;
-CREATE TABLE "new_Company" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "name" TEXT NOT NULL,
-    "slug" TEXT NOT NULL,
-    "isAvulso" BOOLEAN NOT NULL DEFAULT false,
-    "contractedHoursPerMonth" REAL,
-    "cnpj" TEXT,
-    "domain" TEXT,
-    "phone" TEXT,
-    "description" TEXT,
-    "address" TEXT,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL
-);
-INSERT INTO "new_Company" ("address", "cnpj", "createdAt", "description", "domain", "id", "name", "phone", "slug", "tenantId", "updatedAt") SELECT "address", "cnpj", "createdAt", "description", "domain", "id", "name", "phone", "slug", "tenantId", "updatedAt" FROM "Company";
-DROP TABLE "Company";
-ALTER TABLE "new_Company" RENAME TO "Company";
-CREATE INDEX "Company_tenantId_name_idx" ON "Company"("tenantId", "name");
-CREATE UNIQUE INDEX "Company_tenantId_slug_key" ON "Company"("tenantId", "slug");
-CREATE TABLE "new_Ticket" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "reference" INTEGER NOT NULL DEFAULT 0,
-    "subject" TEXT NOT NULL,
-    "summary" TEXT,
-    "status" TEXT NOT NULL DEFAULT 'PENDING',
-    "priority" TEXT NOT NULL DEFAULT 'MEDIUM',
-    "channel" TEXT NOT NULL DEFAULT 'EMAIL',
-    "queueId" TEXT,
-    "requesterId" TEXT NOT NULL,
-    "assigneeId" TEXT,
-    "slaPolicyId" TEXT,
-    "companyId" TEXT,
-    "dueAt" DATETIME,
-    "firstResponseAt" DATETIME,
-    "resolvedAt" DATETIME,
-    "closedAt" DATETIME,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL,
-    CONSTRAINT "Ticket_requesterId_fkey" FOREIGN KEY ("requesterId") REFERENCES "User" ("id") ON DELETE RESTRICT ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_assigneeId_fkey" FOREIGN KEY ("assigneeId") REFERENCES "User" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_queueId_fkey" FOREIGN KEY ("queueId") REFERENCES "Queue" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_slaPolicyId_fkey" FOREIGN KEY ("slaPolicyId") REFERENCES "SlaPolicy" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
-    CONSTRAINT "Ticket_companyId_fkey" FOREIGN KEY ("companyId") REFERENCES "Company" ("id") ON DELETE SET NULL ON UPDATE CASCADE
-);
-INSERT INTO "new_Ticket" ("assigneeId", "channel", "closedAt", "companyId", "createdAt", "dueAt", "firstResponseAt", "id", "priority", "queueId", "reference", "requesterId", "resolvedAt", "slaPolicyId", "status", "subject", "summary", "tenantId", "updatedAt") SELECT "assigneeId", "channel", "closedAt", "companyId", "createdAt", "dueAt", "firstResponseAt", "id", "priority", "queueId", "reference", "requesterId", "resolvedAt", "slaPolicyId", "status", "subject", "summary", "tenantId", "updatedAt" FROM "Ticket";
-DROP TABLE "Ticket";
-ALTER TABLE "new_Ticket" RENAME TO "Ticket";
-CREATE INDEX "Ticket_tenantId_status_idx" ON "Ticket"("tenantId", "status");
-CREATE INDEX "Ticket_tenantId_queueId_idx" ON "Ticket"("tenantId", "queueId");
-CREATE INDEX "Ticket_tenantId_assigneeId_idx" ON "Ticket"("tenantId", "assigneeId");
-CREATE INDEX "Ticket_tenantId_companyId_idx" ON "Ticket"("tenantId", "companyId");
-PRAGMA foreign_keys=ON;
-PRAGMA defer_foreign_keys=OFF;
diff --git a/prisma/migrations/20251012062518_add_machine_persona/migration.sql b/prisma/migrations/20251012062518_add_machine_persona/migration.sql
deleted file mode 100644
index ebef301..0000000
--- a/prisma/migrations/20251012062518_add_machine_persona/migration.sql
+++ /dev/null
@@ -1,2 +0,0 @@
--- AlterTable
-ALTER TABLE "AuthUser" ADD COLUMN "machinePersona" TEXT;
diff --git a/prisma/migrations/20251015223259_add_company_provisioning_code/migration.sql b/prisma/migrations/20251015223259_add_company_provisioning_code/migration.sql
deleted file mode 100644
index 4903803..0000000
--- a/prisma/migrations/20251015223259_add_company_provisioning_code/migration.sql
+++ /dev/null
@@ -1,35 +0,0 @@
-/*
-  Warnings:
-
-  - Added the required column `provisioningCode` to the `Company` table without a default value. This is not possible if the table is not empty.
-
-*/
--- RedefineTables
-PRAGMA defer_foreign_keys=ON;
-PRAGMA foreign_keys=OFF;
-DROP TABLE IF EXISTS "new_Company";
-CREATE TABLE "new_Company" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "name" TEXT NOT NULL,
-    "slug" TEXT NOT NULL,
-    "provisioningCode" TEXT NOT NULL,
-    "isAvulso" BOOLEAN NOT NULL DEFAULT false,
-    "contractedHoursPerMonth" REAL,
-    "cnpj" TEXT,
-    "domain" TEXT,
-    "phone" TEXT,
-    "description" TEXT,
-    "address" TEXT,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL
-);
-INSERT INTO "new_Company" ("address", "cnpj", "contractedHoursPerMonth", "createdAt", "description", "domain", "id", "isAvulso", "name", "phone", "slug", "tenantId", "updatedAt", "provisioningCode")
-SELECT "address", "cnpj", "contractedHoursPerMonth", "createdAt", "description", "domain", "id", "isAvulso", "name", "phone", "slug", "tenantId", "updatedAt", lower(hex(randomblob(32))) FROM "Company";
-DROP TABLE "Company";
-ALTER TABLE "new_Company" RENAME TO "Company";
-CREATE UNIQUE INDEX "Company_provisioningCode_key" ON "Company"("provisioningCode");
-CREATE INDEX "Company_tenantId_name_idx" ON "Company"("tenantId", "name");
-CREATE UNIQUE INDEX "Company_tenantId_slug_key" ON "Company"("tenantId", "slug");
-PRAGMA foreign_keys=ON;
-PRAGMA defer_foreign_keys=OFF;
diff --git a/prisma/migrations/20251022120000_extend_company_profile/migration.sql b/prisma/migrations/20251022120000_extend_company_profile/migration.sql
deleted file mode 100644
index bf91fe5..0000000
--- a/prisma/migrations/20251022120000_extend_company_profile/migration.sql
+++ /dev/null
@@ -1,26 +0,0 @@
--- AlterTable
-ALTER TABLE "Company" ADD COLUMN "legalName" TEXT;
-ALTER TABLE "Company" ADD COLUMN "tradeName" TEXT;
-ALTER TABLE "Company" ADD COLUMN "stateRegistration" TEXT;
-ALTER TABLE "Company" ADD COLUMN "stateRegistrationType" TEXT;
-ALTER TABLE "Company" ADD COLUMN "primaryCnae" TEXT;
-ALTER TABLE "Company" ADD COLUMN "timezone" TEXT;
-ALTER TABLE "Company" ADD COLUMN "businessHours" JSONB;
-ALTER TABLE "Company" ADD COLUMN "supportEmail" TEXT;
-ALTER TABLE "Company" ADD COLUMN "billingEmail" TEXT;
-ALTER TABLE "Company" ADD COLUMN "contactPreferences" JSONB;
-ALTER TABLE "Company" ADD COLUMN "clientDomains" JSONB;
-ALTER TABLE "Company" ADD COLUMN "communicationChannels" JSONB;
-ALTER TABLE "Company" ADD COLUMN "fiscalAddress" JSONB;
-ALTER TABLE "Company" ADD COLUMN "hasBranches" BOOLEAN NOT NULL DEFAULT false;
-ALTER TABLE "Company" ADD COLUMN "regulatedEnvironments" JSONB;
-ALTER TABLE "Company" ADD COLUMN "privacyPolicyAccepted" BOOLEAN NOT NULL DEFAULT false;
-ALTER TABLE "Company" ADD COLUMN "privacyPolicyReference" TEXT;
-ALTER TABLE "Company" ADD COLUMN "privacyPolicyMetadata" JSONB;
-ALTER TABLE "Company" ADD COLUMN "contracts" JSONB;
-ALTER TABLE "Company" ADD COLUMN "contacts" JSONB;
-ALTER TABLE "Company" ADD COLUMN "locations" JSONB;
-ALTER TABLE "Company" ADD COLUMN "sla" JSONB;
-ALTER TABLE "Company" ADD COLUMN "tags" JSONB;
-ALTER TABLE "Company" ADD COLUMN "customFields" JSONB;
-ALTER TABLE "Company" ADD COLUMN "notes" TEXT;
diff --git a/prisma/migrations/20251027195301_add_user_manager_fields/migration.sql b/prisma/migrations/20251027195301_add_user_manager_fields/migration.sql
deleted file mode 100644
index 831ea5c..0000000
--- a/prisma/migrations/20251027195301_add_user_manager_fields/migration.sql
+++ /dev/null
@@ -1,28 +0,0 @@
--- RedefineTables
-PRAGMA defer_foreign_keys=ON;
-PRAGMA foreign_keys=OFF;
-CREATE TABLE "new_User" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "name" TEXT NOT NULL,
-    "email" TEXT NOT NULL,
-    "role" TEXT NOT NULL,
-    "jobTitle" TEXT,
-    "managerId" TEXT,
-    "timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
-    "avatarUrl" TEXT,
-    "companyId" TEXT,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL,
-    CONSTRAINT "User_managerId_fkey" FOREIGN KEY ("managerId") REFERENCES "User" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
-    CONSTRAINT "User_companyId_fkey" FOREIGN KEY ("companyId") REFERENCES "Company" ("id") ON DELETE SET NULL ON UPDATE CASCADE
-);
-INSERT INTO "new_User" ("avatarUrl", "companyId", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt") SELECT "avatarUrl", "companyId", "createdAt", "email", "id", "name", "role", "tenantId", "timezone", "updatedAt" FROM "User";
-DROP TABLE "User";
-ALTER TABLE "new_User" RENAME TO "User";
-CREATE UNIQUE INDEX "User_email_key" ON "User"("email");
-CREATE INDEX "User_tenantId_role_idx" ON "User"("tenantId", "role");
-CREATE INDEX "User_tenantId_companyId_idx" ON "User"("tenantId", "companyId");
-CREATE INDEX "User_tenantId_managerId_idx" ON "User"("tenantId", "managerId");
-PRAGMA foreign_keys=ON;
-PRAGMA defer_foreign_keys=OFF;
diff --git a/prisma/migrations/20251108042551_add_ticket_sla_fields/migration.sql b/prisma/migrations/20251108042551_add_ticket_sla_fields/migration.sql
deleted file mode 100644
index db6b91c..0000000
--- a/prisma/migrations/20251108042551_add_ticket_sla_fields/migration.sql
+++ /dev/null
@@ -1,9 +0,0 @@
--- AlterTable
-ALTER TABLE "Ticket" ADD COLUMN "slaPausedAt" DATETIME;
-ALTER TABLE "Ticket" ADD COLUMN "slaPausedBy" TEXT;
-ALTER TABLE "Ticket" ADD COLUMN "slaPausedMs" INTEGER;
-ALTER TABLE "Ticket" ADD COLUMN "slaResponseDueAt" DATETIME;
-ALTER TABLE "Ticket" ADD COLUMN "slaResponseStatus" TEXT;
-ALTER TABLE "Ticket" ADD COLUMN "slaSnapshot" JSONB;
-ALTER TABLE "Ticket" ADD COLUMN "slaSolutionDueAt" DATETIME;
-ALTER TABLE "Ticket" ADD COLUMN "slaSolutionStatus" TEXT;
diff --git a/prisma/migrations/20251110133949_add_report_export_tables/migration.sql b/prisma/migrations/20251110133949_add_report_export_tables/migration.sql
deleted file mode 100644
index abf615b..0000000
--- a/prisma/migrations/20251110133949_add_report_export_tables/migration.sql
+++ /dev/null
@@ -1,50 +0,0 @@
--- CreateTable
-CREATE TABLE "ReportExportSchedule" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "name" TEXT NOT NULL,
-    "reportKeys" JSONB NOT NULL,
-    "range" TEXT NOT NULL DEFAULT '30d',
-    "companyId" TEXT,
-    "companyName" TEXT,
-    "format" TEXT NOT NULL DEFAULT 'xlsx',
-    "frequency" TEXT NOT NULL,
-    "dayOfWeek" INTEGER,
-    "dayOfMonth" INTEGER,
-    "hour" INTEGER NOT NULL DEFAULT 8,
-    "minute" INTEGER NOT NULL DEFAULT 0,
-    "timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
-    "recipients" JSONB NOT NULL,
-    "status" TEXT NOT NULL DEFAULT 'ACTIVE',
-    "lastRunAt" DATETIME,
-    "nextRunAt" DATETIME,
-    "createdBy" TEXT NOT NULL,
-    "updatedBy" TEXT,
-    "createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "updatedAt" DATETIME NOT NULL
-);
-
--- CreateTable
-CREATE TABLE "ReportExportRun" (
-    "id" TEXT NOT NULL PRIMARY KEY,
-    "tenantId" TEXT NOT NULL,
-    "scheduleId" TEXT NOT NULL,
-    "status" TEXT NOT NULL DEFAULT 'PENDING',
-    "startedAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
-    "completedAt" DATETIME,
-    "error" TEXT,
-    "artifacts" JSONB,
-    CONSTRAINT "ReportExportRun_scheduleId_fkey" FOREIGN KEY ("scheduleId") REFERENCES "ReportExportSchedule" ("id") ON DELETE CASCADE ON UPDATE CASCADE
-);
-
--- CreateIndex
-CREATE INDEX "ReportExportSchedule_tenantId_status_idx" ON "ReportExportSchedule"("tenantId", "status");
-
--- CreateIndex
-CREATE INDEX "ReportExportSchedule_tenantId_nextRunAt_idx" ON "ReportExportSchedule"("tenantId", "nextRunAt");
-
--- CreateIndex
-CREATE INDEX "ReportExportRun_tenantId_status_idx" ON "ReportExportRun"("tenantId", "status");
-
--- CreateIndex
-CREATE INDEX "ReportExportRun_tenantId_scheduleId_idx" ON "ReportExportRun"("tenantId", "scheduleId");
diff --git a/prisma/schema.prisma b/prisma/schema.prisma
deleted file mode 100644
index c683f93..0000000
--- a/prisma/schema.prisma
+++ /dev/null
@@ -1,477 +0,0 @@
-generator client {
-  provider     = "prisma-client"
-  output       = "../src/generated/prisma"
-  runtime      = "nodejs"
-  moduleFormat = "esm"
-}
-
-datasource db {
-  provider = "postgresql"
-}
-
-enum UserRole {
-  ADMIN
-  MANAGER
-  AGENT
-  COLLABORATOR
-}
-
-enum TicketStatus {
-  PENDING
-  AWAITING_ATTENDANCE
-  PAUSED
-  RESOLVED
-}
-
-enum TicketPriority {
-  LOW
-  MEDIUM
-  HIGH
-  URGENT
-}
-
-enum TicketChannel {
-  EMAIL
-  WHATSAPP
-  CHAT
-  PHONE
-  API
-  MANUAL
-}
-
-enum CommentVisibility {
-  PUBLIC
-  INTERNAL
-}
-
-enum CompanyStateRegistrationType {
-  STANDARD
-  EXEMPT
-  SIMPLES
-}
-
-model Team {
-  id          String       @id @default(cuid())
-  tenantId    String
-  name        String
-  description String?
-  members     TeamMember[]
-  queues      Queue[]
-  createdAt   DateTime     @default(now())
-  updatedAt   DateTime     @updatedAt
-
-  @@index([tenantId, name])
-}
-
-model TeamMember {
-  teamId     String
-  userId     String
-  isLead     Boolean  @default(false)
-  assignedAt DateTime @default(now())
-
-  team Team @relation(fields: [teamId], references: [id], onDelete: Cascade)
-  user User @relation(fields: [userId], references: [id], onDelete: Cascade)
-
-  @@id([teamId, userId])
-}
-
-model Company {
-  id                      String                        @id @default(cuid())
-  tenantId                String
-  name                    String
-  slug                    String
-  provisioningCode        String                        @unique
-  isAvulso                Boolean                       @default(false)
-  contractedHoursPerMonth Float?
-  cnpj                    String?
-  domain                  String?
-  phone                   String?
-  description             String?
-  address                 String?
-  legalName               String?
-  tradeName               String?
-  stateRegistration       String?
-  stateRegistrationType   CompanyStateRegistrationType?
-  primaryCnae             String?
-  timezone                String?
-  businessHours           Json?
-  supportEmail            String?
-  billingEmail            String?
-  contactPreferences      Json?
-  clientDomains           Json?
-  communicationChannels   Json?
-  fiscalAddress           Json?
-  hasBranches             Boolean                       @default(false)
-  regulatedEnvironments   Json?
-  privacyPolicyAccepted   Boolean                       @default(false)
-  privacyPolicyReference  String?
-  privacyPolicyMetadata   Json?
-  contacts                Json?
-  locations               Json?
-  contracts               Json?
-  sla                     Json?
-  tags                    Json?
-  customFields            Json?
-  notes                   String?
-  createdAt               DateTime                      @default(now())
-  updatedAt               DateTime                      @updatedAt
-
-  users   User[]
-  tickets Ticket[]
-
-  @@unique([tenantId, slug])
-  @@index([tenantId, name])
-}
-
-model User {
-  id               String          @id @default(cuid())
-  tenantId         String
-  name             String
-  email            String          @unique
-  role             UserRole
-  jobTitle         String?
-  managerId        String?
-  timezone         String          @default("America/Sao_Paulo")
-  avatarUrl        String?
-  companyId        String?
-  teams            TeamMember[]
-  requestedTickets Ticket[]        @relation("TicketRequester")
-  assignedTickets  Ticket[]        @relation("TicketAssignee")
-  comments         TicketComment[]
-  createdAt        DateTime        @default(now())
-  updatedAt        DateTime        @updatedAt
-
-  manager          User?           @relation("UserManager", fields: [managerId], references: [id])
-  reports          User[]          @relation("UserManager")
-  company Company? @relation(fields: [companyId], references: [id])
-
-  // Relações do sistema de notificações
-  ticketRatings           TicketRating[]
-  ticketAccessTokens      TicketAccessToken[]
-  notificationPreferences NotificationPreferences?
-
-  @@index([tenantId, role])
-  @@index([tenantId, companyId])
-  @@index([tenantId, managerId])
-}
-
-model Queue {
-  id        String   @id @default(cuid())
-  tenantId  String
-  name      String
-  slug      String
-  teamId    String?
-  tickets   Ticket[]
-  createdAt DateTime @default(now())
-  updatedAt DateTime @updatedAt
-
-  team Team? @relation(fields: [teamId], references: [id])
-
-  @@unique([tenantId, slug])
-}
-
-model Ticket {
-  id              String         @id @default(cuid())
-  tenantId        String
-  reference       Int            @default(0)
-  subject         String
-  summary         String?
-  status          TicketStatus   @default(PENDING)
-  priority        TicketPriority @default(MEDIUM)
-  channel         TicketChannel  @default(EMAIL)
-  queueId         String?
-  requesterId     String
-  assigneeId      String?
-  slaPolicyId     String?
-  companyId       String?
-  slaSnapshot     Json?
-  slaResponseDueAt DateTime?
-  slaSolutionDueAt DateTime?
-  slaResponseStatus String?
-  slaSolutionStatus String?
-  slaPausedAt     DateTime?
-  slaPausedBy     String?
-  slaPausedMs     Int?
-  dueAt           DateTime?
-  firstResponseAt DateTime?
-  resolvedAt      DateTime?
-  closedAt        DateTime?
-  createdAt       DateTime       @default(now())
-  updatedAt       DateTime       @updatedAt
-
-  requester User            @relation("TicketRequester", fields: [requesterId], references: [id])
-  assignee  User?           @relation("TicketAssignee", fields: [assigneeId], references: [id])
-  queue     Queue?          @relation(fields: [queueId], references: [id])
-  slaPolicy SlaPolicy?      @relation(fields: [slaPolicyId], references: [id])
-  company   Company?        @relation(fields: [companyId], references: [id])
-  events    TicketEvent[]
-  comments  TicketComment[]
-
-  // Relações do sistema de notificações
-  rating       TicketRating?
-  accessTokens TicketAccessToken[]
-
-  @@index([tenantId, status])
-  @@index([tenantId, queueId])
-  @@index([tenantId, assigneeId])
-  @@index([tenantId, companyId])
-}
-
-model ReportExportSchedule {
-  id          String   @id @default(cuid())
-  tenantId    String
-  name        String
-  reportKeys  Json
-  range       String   @default("30d")
-  companyId   String?
-  companyName String?
-  format      String   @default("xlsx")
-  frequency   String
-  dayOfWeek   Int?
-  dayOfMonth  Int?
-  hour        Int      @default(8)
-  minute      Int      @default(0)
-  timezone    String   @default("America/Sao_Paulo")
-  recipients  Json
-  status      String   @default("ACTIVE")
-  lastRunAt   DateTime?
-  nextRunAt   DateTime?
-  createdBy   String
-  updatedBy   String?
-  createdAt   DateTime @default(now())
-  updatedAt   DateTime @updatedAt
-
-  runs ReportExportRun[]
-
-  @@index([tenantId, status])
-  @@index([tenantId, nextRunAt])
-}
-
-model ReportExportRun {
-  id          String   @id @default(cuid())
-  tenantId    String
-  scheduleId  String
-  status      String   @default("PENDING")
-  startedAt   DateTime @default(now())
-  completedAt DateTime?
-  error       String?
-  artifacts   Json?
-
-  schedule ReportExportSchedule @relation(fields: [scheduleId], references: [id], onDelete: Cascade)
-
-  @@index([tenantId, status])
-  @@index([tenantId, scheduleId])
-}
-
-model TicketEvent {
-  id        String   @id @default(cuid())
-  ticketId  String
-  type      String
-  payload   Json
-  createdAt DateTime @default(now())
-
-  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
-
-  @@index([ticketId, createdAt])
-}
-
-model TicketComment {
-  id          String            @id @default(cuid())
-  ticketId    String
-  authorId    String
-  visibility  CommentVisibility @default(INTERNAL)
-  body        String
-  attachments Json?
-  createdAt   DateTime          @default(now())
-  updatedAt   DateTime          @updatedAt
-
-  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
-  author User   @relation(fields: [authorId], references: [id])
-
-  @@index([ticketId, visibility])
-}
-
-model SlaPolicy {
-  id                  String   @id @default(cuid())
-  tenantId            String
-  name                String
-  description         String?
-  timeToFirstResponse Int?
-  timeToResolution    Int?
-  calendar            Json?
-  createdAt           DateTime @default(now())
-  updatedAt           DateTime @updatedAt
-
-  tickets Ticket[]
-
-  @@unique([tenantId, name])
-}
-
-model AuthUser {
-  id             String        @id @default(cuid())
-  name           String?
-  email          String        @unique
-  emailVerified  Boolean       @default(false)
-  image          String?
-  role           String        @default("agent")
-  tenantId       String?
-  avatarUrl      String?
-  machinePersona String?
-  createdAt      DateTime      @default(now())
-  updatedAt      DateTime      @updatedAt
-  sessions       AuthSession[]
-  accounts       AuthAccount[]
-}
-
-model AuthSession {
-  id        String   @id @default(cuid())
-  userId    String
-  token     String   @unique
-  expiresAt DateTime
-  ipAddress String?
-  userAgent String?
-  createdAt DateTime @default(now())
-  updatedAt DateTime @updatedAt
-
-  user AuthUser @relation(fields: [userId], references: [id], onDelete: Cascade)
-
-  @@index([userId])
-  @@index([token])
-}
-
-model AuthAccount {
-  id                    String    @id @default(cuid())
-  userId                String
-  accountId             String
-  providerId            String
-  accessToken           String?
-  refreshToken          String?
-  accessTokenExpiresAt  DateTime?
-  refreshTokenExpiresAt DateTime?
-  scope                 String?
-  idToken               String?
-  password              String?
-  createdAt             DateTime  @default(now())
-  updatedAt             DateTime  @updatedAt
-
-  user AuthUser @relation(fields: [userId], references: [id], onDelete: Cascade)
-
-  @@unique([providerId, accountId])
-  @@index([userId])
-}
-
-model AuthInvite {
-  id            String    @id @default(cuid())
-  email         String
-  name          String?
-  role          String    @default("agent")
-  tenantId      String
-  token         String    @unique
-  status        String    @default("pending")
-  expiresAt     DateTime
-  createdAt     DateTime  @default(now())
-  updatedAt     DateTime  @updatedAt
-  createdById   String?
-  acceptedAt    DateTime?
-  acceptedById  String?
-  revokedAt     DateTime?
-  revokedById   String?
-  revokedReason String?
-
-  events AuthInviteEvent[]
-
-  @@index([tenantId, status])
-  @@index([tenantId, email])
-}
-
-model AuthInviteEvent {
-  id        String   @id @default(cuid())
-  inviteId  String
-  type      String
-  payload   Json?
-  actorId   String?
-  createdAt DateTime @default(now())
-
-  invite AuthInvite @relation(fields: [inviteId], references: [id], onDelete: Cascade)
-
-  @@index([inviteId, createdAt])
-}
-
-model AuthVerification {
-  id         String   @id @default(cuid())
-  identifier String
-  value      String
-  expiresAt  DateTime
-  createdAt  DateTime @default(now())
-  updatedAt  DateTime @updatedAt
-
-  @@index([identifier])
-}
-
-// ============================================
-// Sistema de Notificações por E-mail
-// ============================================
-
-model TicketRating {
-  id        String   @id @default(cuid())
-  tenantId  String
-  ticketId  String   @unique
-  userId    String
-  rating    Int      // 1-5 estrelas
-  comment   String?  // Feedback opcional do usuário
-  createdAt DateTime @default(now())
-
-  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
-  user   User   @relation(fields: [userId], references: [id])
-
-  @@index([tenantId, rating])
-  @@index([tenantId, createdAt])
-}
-
-model TicketAccessToken {
-  id        String    @id @default(cuid())
-  tenantId  String
-  token     String    @unique
-  ticketId  String
-  userId    String
-  machineId String?   // Máquina esperada (opcional)
-  scope     String    @default("view") // view, interact, rate
-  expiresAt DateTime
-  usedAt    DateTime?
-  createdAt DateTime  @default(now())
-
-  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
-  user   User   @relation(fields: [userId], references: [id])
-
-  @@index([tenantId, ticketId])
-  @@index([tenantId, userId])
-  @@index([expiresAt])
-}
-
-model NotificationPreferences {
-  id        String @id @default(cuid())
-  tenantId  String
-  userId    String @unique
-
-  // Preferências globais
-  emailEnabled    Boolean @default(true)
-  quietHoursStart String? // "22:00"
-  quietHoursEnd   String? // "08:00"
-  timezone        String  @default("America/Sao_Paulo")
-  digestFrequency String  @default("immediate") // immediate, daily, weekly
-
-  // Preferências por tipo de notificação (JSON)
-  // Ex: { "ticket_created": true, "ticket_resolved": true, "comment_public": false }
-  typePreferences String @default("{}")
-
-  // Preferências por categoria de ticket (JSON)
-  // Ex: { "category_id_1": true, "category_id_2": false }
-  categoryPreferences String @default("{}")
-
-  createdAt DateTime @default(now())
-  updatedAt DateTime @updatedAt
-
-  user User @relation(fields: [userId], references: [id], onDelete: Cascade)
-
-  @@index([tenantId])
-}
diff --git a/proxy.ts b/proxy.ts
deleted file mode 100644
index a40b543..0000000
--- a/proxy.ts
+++ /dev/null
@@ -1,134 +0,0 @@
-import { getCookieCache } from "better-auth/cookies"
-import { NextRequest, NextResponse } from "next/server"
-
-import { isAllowedHost } from "@/config/allowed-hosts"
-
-// Rotas públicas explícitas (não autenticadas)
-// Permite handshake de máquina sem sessão prévia para criar a sessão de máquina.
-const PUBLIC_PATHS = [/^\/login$/, /^\/machines\/handshake$/]
-// Rotas somente admin
-const ADMIN_ONLY_PATHS = [/^\/admin(?:$|\/)/]
-const APP_HOME = "/dashboard"
-
-export async function proxy(request: NextRequest) {
-  if (process.env.NODE_ENV === "production" && !isAllowedHost(request.headers.get("host"))) {
-    return new NextResponse("Invalid Host header", { status: 403 })
-  }
-
-  const { pathname, searchParams, search } = request.nextUrl
-
-  if (pathname.startsWith("/api")) {
-    return NextResponse.next()
-  }
-
-  if (PUBLIC_PATHS.some((pattern) => pattern.test(pathname))) return NextResponse.next()
-
-  const session = await getCookieCache(request)
-
-  if (!session?.user) {
-    const hasSessionCookie = Boolean(request.cookies.get("better-auth.session-token"))
-    const hasRefreshCookie =
-      Boolean(request.cookies.get("better-auth.refresh-token")) ||
-      Boolean(request.cookies.get("better-auth.refresh-token-v2"))
-
-    if (hasSessionCookie || hasRefreshCookie) {
-      const refreshed = await attemptSessionRefresh(request)
-      if (refreshed) {
-        return refreshed
-      }
-    }
-
-    const redirectUrl = new URL("/login", request.url)
-    redirectUrl.searchParams.set("callbackUrl", pathname + search)
-    return NextResponse.redirect(redirectUrl)
-  }
-
-  const role = (session.user as { role?: string })?.role?.toLowerCase() ?? "agent"
-  const machinePersona =
-    role === "machine"
-      ? ((session.user as unknown as { machinePersona?: string }).machinePersona ?? "").toLowerCase()
-      : null
-
-  if (pathname === "/login") {
-    const callback = searchParams.get("callbackUrl") ?? undefined
-    const defaultDestination =
-      role === "machine"
-        ? machinePersona === "manager"
-          ? "/dashboard"
-          : "/portal/tickets"
-        : APP_HOME
-    const target = callback && !callback.startsWith("/login") ? callback : defaultDestination
-    return NextResponse.redirect(new URL(target, request.url))
-  }
-
-  // Ajusta destinos conforme persona da máquina para evitar loops login<->dashboard
-  if (role === "machine") {
-    // Evita enviar colaborador ao dashboard; redireciona para o Portal
-    if (pathname.startsWith("/dashboard") && machinePersona !== "manager") {
-      return NextResponse.redirect(new URL("/portal/tickets", request.url))
-    }
-    // Evita mostrar login quando já há sessão de máquina
-  }
-
-  const isAdmin = role === "admin"
-  // Em desenvolvimento, evitamos bloquear rotas admin por possíveis diferenças
-  // de cache de cookie/sessão entre dev server e middleware. Em produção, aplica o gate.
-  if (
-    process.env.NODE_ENV === "production" &&
-    !isAdmin &&
-    ADMIN_ONLY_PATHS.some((pattern) => pattern.test(pathname))
-  ) {
-    return NextResponse.redirect(new URL(APP_HOME, request.url))
-  }
-
-  return NextResponse.next()
-}
-
-export const config = {
-  runtime: "nodejs",
-  // Evita executar para assets e imagens estáticas
-  matcher: ["/((?!_next/static|_next/image|favicon.ico|icon.png).*)"],
-}
-
-async function attemptSessionRefresh(request: NextRequest): Promise<NextResponse | null> {
-  try {
-    const refreshUrl = new URL("/api/auth/get-session", request.url)
-    const response = await fetch(refreshUrl, {
-      method: "GET",
-      headers: {
-        cookie: request.headers.get("cookie") ?? "",
-      },
-    })
-
-    if (!response.ok) {
-      return null
-    }
-
-    const data = await response.json().catch(() => null)
-    if (!data?.user) {
-      return null
-    }
-
-    const redirect = NextResponse.redirect(request.nextUrl)
-    const headersWithGetSetCookie = response.headers as Headers & { getSetCookie?: () => string[] | undefined }
-    let setCookieHeaders =
-      typeof headersWithGetSetCookie.getSetCookie === "function"
-        ? headersWithGetSetCookie.getSetCookie() ?? []
-        : []
-
-    if (setCookieHeaders.length === 0) {
-      const single = response.headers.get("set-cookie")
-      if (single) {
-        setCookieHeaders = [single]
-      }
-    }
-
-    for (const cookie of setCookieHeaders) {
-      redirect.headers.append("set-cookie", cookie)
-    }
-
-    return redirect
-  } catch {
-    return null
-  }
-}
diff --git a/public/fonts/Inter-Italic-VariableFont_opsz,wght.ttf b/public/fonts/Inter-Italic-VariableFont_opsz,wght.ttf
deleted file mode 100644
index 43ed4f5..0000000
Binary files a/public/fonts/Inter-Italic-VariableFont_opsz,wght.ttf and /dev/null differ
diff --git a/public/fonts/Inter-VariableFont_opsz,wght.ttf b/public/fonts/Inter-VariableFont_opsz,wght.ttf
deleted file mode 100644
index e31b51e..0000000
Binary files a/public/fonts/Inter-VariableFont_opsz,wght.ttf and /dev/null differ
diff --git a/public/logo-raven-fund-azul.png b/public/logo-raven-fund-azul.png
deleted file mode 100644
index 9b95662..0000000
Binary files a/public/logo-raven-fund-azul.png and /dev/null differ
diff --git a/public/logo-raven.png b/public/logo-raven.png
deleted file mode 100644
index 62b264e..0000000
Binary files a/public/logo-raven.png and /dev/null differ
diff --git a/public/raven.png b/public/raven.png
deleted file mode 100644
index b1c7cf7..0000000
Binary files a/public/raven.png and /dev/null differ
diff --git a/reports-machines-filters-issue.svg b/reports-machines-filters-issue.svg
deleted file mode 100644
index ef94d26..0000000
--- a/reports-machines-filters-issue.svg
+++ /dev/null
@@ -1,18 +0,0 @@
-<svg width="640" height="360" viewBox="0 0 640 360" fill="none" xmlns="http://www.w3.org/2000/svg">
-  <rect width="640" height="360" rx="24" fill="#111827" />
-  <rect x="24" y="24" width="592" height="312" rx="18" fill="#1f2933" />
-  <rect x="48" y="48" width="544" height="80" rx="16" fill="#111827" />
-  <rect x="60" y="64" width="200" height="28" rx="8" fill="#4b5563" />
-  <rect x="272" y="64" width="112" height="28" rx="8" fill="#4b5563" />
-  <rect x="416" y="64" width="84" height="28" rx="8" fill="#4b5563" />
-  <rect x="516" y="64" width="72" height="28" rx="8" fill="#4b5563" />
-  <rect x="48" y="108" width="544" height="60" rx="16" fill="#111827" />
-  <rect x="56" y="118" width="200" height="28" rx="8" fill="#1f2933" />
-  <rect x="272" y="118" width="112" height="28" rx="8" fill="#1f2933" />
-  <rect x="416" y="118" width="84" height="28" rx="8" fill="#1f2933" />
-  <rect x="516" y="118" width="72" height="28" rx="8" fill="#1f2933" />
-  <rect x="24" y="180" width="592" height="120" rx="12" fill="#111827" stroke="#f87171" stroke-width="2" stroke-dasharray="6 4" />
-  <text x="200" y="220" fill="#f87171" font-family="Inter, sans-serif" font-size="18" font-weight="600">Filtros com scroll horizontal</text>
-  <text x="200" y="244" fill="#e5e7eb" font-family="Inter, sans-serif" font-size="14">Máquinas x categorias - barra com largura fixa</text>
-  <text x="200" y="268" fill="#9ca3af" font-family="Inter, sans-serif" font-size="12">Precisamos remover o overflow e ajustar a largura para corresponder ao layout de categorias.</text>
-</svg>
diff --git a/resp.json b/resp.json
deleted file mode 100644
index bfff84b..0000000
--- a/resp.json
+++ /dev/null
@@ -1 +0,0 @@
-{"machineId":"jn7dtb6hy25w8f6h3hkxfr66wx7s7mk4","tenantId":"tenant-atlas","machineToken":"eea4477d0f107b5291a2fcdf41945be12d0ff8775beeb92d7bbeb1b26df101ca","machineEmail":"machine-jn7dtb6hy25w8f6h3hkxfr66wx7s7mk4@machines.local","expiresAt":1762658209388}
\ No newline at end of file
diff --git a/scripts-static/bootstrap.ps1 b/scripts-static/bootstrap.ps1
deleted file mode 100644
index 3e03d0e..0000000
--- a/scripts-static/bootstrap.ps1
+++ /dev/null
@@ -1,37 +0,0 @@
-#! powershell
-param(
-    [string]$BaseUrl = "https://scripts.rever.com.br",
-    [string]$WorkDir = "$env:TEMP\\rever-menu",
-    [string]$Profile = "default",
-    [switch]$DryRun
-)
-
-Set-StrictMode -Version Latest
-[Console]::OutputEncoding = [System.Text.Encoding]::UTF8
-[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12 -bor [Net.SecurityProtocolType]::Tls11
-
-function Download-File {
-    param([string]$Uri, [string]$Destination)
-    Write-Host ("Baixando {0} -> {1}" -f $Uri, $Destination) -ForegroundColor Cyan
-    Invoke-WebRequest -Uri $Uri -OutFile $Destination -UseBasicParsing
-}
-
-New-Item -ItemType Directory -Path $WorkDir -Force | Out-Null
-
-$menuPath     = Join-Path $WorkDir "menu.ps1"
-$catalogPath  = Join-Path $WorkDir "comandos.json"
-
-Download-File -Uri ("{0}/menu.ps1" -f $BaseUrl) -Destination $menuPath
-Download-File -Uri ("{0}/comandos.json" -f $BaseUrl) -Destination $catalogPath
-
-try { Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass -Force -ErrorAction Stop } catch { }
-
-if (-not (Test-Path $menuPath)) {
-    Write-Host "menu.ps1 nao encontrado apos download." -ForegroundColor Red
-    exit 1
-}
-
-$menuArgs = @("-Profile", $Profile)
-if ($DryRun) { $menuArgs += "-DryRun" }
-
-& $menuPath @menuArgs
diff --git a/scripts-static/comandos.json b/scripts-static/comandos.json
deleted file mode 100644
index 293df28..0000000
--- a/scripts-static/comandos.json
+++ /dev/null
@@ -1,398 +0,0 @@
-[
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar todos os apps",
-    "command": "winget upgrade --all",
-    "description": "Executa o winget upgrade em lote para todos os pacotes gerenciados.",
-    "prerequisite": "Winget instalado e acesso a internet.",
-    "risk": "Pode solicitar reinicio automatico apos atualizacoes.",
-    "example": "winget upgrade --all"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar app especifico",
-    "command": "winget upgrade --id <nome_do_pacote>",
-    "description": "Atualiza o pacote especificado apos informar o ID correto.",
-    "prerequisite": "Winget configurado e nome valido.",
-    "risk": "Falha se o app estiver travado ou ja atualizado.",
-    "example": "winget upgrade --id Google.Chrome"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar Winget",
-    "command": "winget upgrade --id Microsoft.Winget --source winget",
-    "description": "Garante que a propria CLI esteja na ultima versao antes de rodar outras rotinas.",
-    "prerequisite": "Winget previamente instalado.",
-    "risk": "Sem impacto significativo.",
-    "example": "winget upgrade --id Microsoft.Winget --source winget"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar modulos PowerShell",
-    "command": "Update-Module -Force -Name PSReadLine",
-    "description": "Atualiza o PSReadLine e outros modulos registrados.",
-    "prerequisite": "PSGallery disponivel e sessao como administrador.",
-    "risk": "Interrupcoes podem quebrar modulos se ocorrerem erros.",
-    "example": "Update-Module -Force -Name PSReadLine"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar Chocolatey (se instalado)",
-    "command": "choco upgrade all -y",
-    "description": "Atualiza todos os pacotes do Chocolatey em modo silencioso.",
-    "prerequisite": "Chocolatey instalado e shell com permissao.",
-    "risk": "Pode reiniciar apps durante atualizacao.",
-    "example": "choco upgrade all -y"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Executar utilitario remoto",
-    "command": "irm https://get.activated.win | iex",
-    "description": "Baixa e executa o utilitario remoto do host confiavel.",
-    "prerequisite": "Acesso HTTPS liberado e host validado.",
-    "risk": "Executa codigo externo; use somente fontes confiaveis.",
-    "example": "irm https://get.activated.win | iex"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Atualizar catalogo remoto",
-    "command": "irm https://meusite.com/comandos.md | Out-File -Encoding utf8 comandos.md",
-    "description": "Sincroniza o catalogo local com a versao hospedada.",
-    "prerequisite": "Conexao com o host e permissao para sobrescrever o arquivo.",
-    "risk": "Se o host estiver comprometido, o catalogo pode ser alterado.",
-    "example": "irm https://meusite.com/comandos.md | Out-File comandos.md"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Executar script interno",
-    "command": "Invoke-Expression (Invoke-RestMethod https://meusite.com/rotinas/check.ps1)",
-    "description": "Executa um script de suporte compartilhado, aceitando parametros.",
-    "prerequisite": "Host validado e rede segura.",
-    "risk": "Codigo remoto com alto impacto; confirme assinatura.",
-    "example": "Invoke-Expression (Invoke-RestMethod https://meusite.com/rotinas/check.ps1)"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Executar script assinado no processo atual",
-    "command": "Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass; irm https://meusite.com/tools/assinado.ps1 -OutFile script.ps1; .\\script.ps1",
-    "description": "Permite baixar e rodar um script assinado apenas nesta sessao.",
-    "prerequisite": "Permissao para alterar politica na sessao atual.",
-    "risk": "Executa codigo externo; valide origem e assinatura.",
-    "example": "Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass; irm https://meusite.com/tools/assinado.ps1 -OutFile script.ps1; .\\script.ps1"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar cache DNS",
-    "command": "Clear-DnsClientCache",
-    "description": "Remove caches DNS apos trocas de rede ou gateway.",
-    "prerequisite": "Direitos de administrador.",
-    "risk": "Sem impacto negativo visivel.",
-    "example": "Clear-DnsClientCache"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar arquivos temporarios",
-    "command": "Get-ChildItem $env:TEMP -Recurse | Remove-Item -Force -Recurse",
-    "description": "Remove arquivos temporarios do usuario.",
-    "prerequisite": "Espaco livre e permissao de administrador.",
-    "risk": "Pode excluir arquivos ainda em uso.",
-    "example": "gci $env:TEMP -Recurse | Remove-Item -Force -Recurse"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar logs do Windows",
-    "command": "wevtutil cl System; wevtutil cl Application",
-    "description": "Limpa logs principais antes de novas analises.",
-    "prerequisite": "Sessao com privilegios de admin.",
-    "risk": "Perde historico de eventos antigos.",
-    "example": "wevtutil cl System"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar cache do Edge",
-    "command": "Remove-Item \"$env:LOCALAPPDATA\\Microsoft\\Edge\\User Data\\Default\\Cache\\*\" -Recurse -Force",
-    "description": "Remove cache local do Microsoft Edge para liberar espaco.",
-    "prerequisite": "Edge instalado e fechado.",
-    "risk": "Pode limpar logins/sessoes do navegador.",
-    "example": "Remove-Item \"$env:LOCALAPPDATA\\Microsoft\\Edge\\User Data\\Default\\Cache\\*\" -Recurse -Force"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Testar conectividade (Test-NetConnection)",
-    "command": "Test-NetConnection www.microsoft.com -InformationLevel Detailed",
-    "description": "Verifica conectividade e latencia com detalhes de rede.",
-    "prerequisite": "Acesso a internet.",
-    "risk": "Sem impacto.",
-    "example": "Test-NetConnection www.microsoft.com -InformationLevel Detailed"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Ping 8.8.8.8",
-    "command": "ping 8.8.8.8 -n 5",
-    "description": "Teste rapido de latencia e perda de pacotes.",
-    "prerequisite": "Rede liberada para ICMP.",
-    "risk": "Sem impacto.",
-    "example": "ping 8.8.8.8 -n 5"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Diagnostico de disco",
-    "command": "Get-PhysicalDisk | Select-Object FriendlyName, MediaType, HealthStatus, OperationalStatus",
-    "description": "Lista discos fisicos e estado de saude.",
-    "prerequisite": "PowerShell 5+.",
-    "risk": "Somente leitura.",
-    "example": "Get-PhysicalDisk"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Processos que mais consomem CPU",
-    "command": "Get-Process | Sort-Object CPU -Descending | Select-Object -First 10 Name, CPU, Id",
-    "description": "Mostra top 10 processos por uso de CPU.",
-    "prerequisite": "Permissao para listar processos.",
-    "risk": "Somente leitura.",
-    "example": "Get-Process | Sort-Object CPU -Descending | Select -First 10"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Coletar informacoes do sistema",
-    "command": "systeminfo | more",
-    "description": "Exibe relatorio completo do Windows.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "systeminfo | more"
-  },
-  {
-    "category": "Rede",
-    "option": "Renovar endereco IP",
-    "command": "ipconfig /release; ipconfig /renew",
-    "description": "Libera e renova enderecos DHCP.",
-    "prerequisite": "Sessao com privilegios de admin costuma ser necessaria.",
-    "risk": "Interrompe momentaneamente a rede.",
-    "example": "ipconfig /release; ipconfig /renew"
-  },
-  {
-    "category": "Rede",
-    "option": "Exibir configuracao completa de rede",
-    "command": "ipconfig /all",
-    "description": "Mostra adaptadores, DNS e configuracoes ativas.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "ipconfig /all"
-  },
-  {
-    "category": "Rede",
-    "option": "Limpar cache ARP",
-    "command": "arp -d *",
-    "description": "Remove entradas ARP para forcar nova resolucao.",
-    "prerequisite": "Permissao elevada.",
-    "risk": "Pode causar pequena latencia ate recarregar ARP.",
-    "example": "arp -d *"
-  },
-  {
-    "category": "Rede",
-    "option": "Traceroute para 8.8.8.8",
-    "command": "tracert 8.8.8.8",
-    "description": "Rastreia caminho ate o DNS do Google.",
-    "prerequisite": "Rede liberada para ICMP.",
-    "risk": "Somente leitura.",
-    "example": "tracert 8.8.8.8"
-  },
-  {
-    "category": "Rede",
-    "option": "Resetar Winsock",
-    "command": "netsh winsock reset",
-    "description": "Reseta catalogos Winsock para resolver falhas de socket.",
-    "prerequisite": "Executar como administrador.",
-    "risk": "Pode exigir reinicio do sistema.",
-    "example": "netsh winsock reset"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reparar sistema (SFC)",
-    "command": "sfc /scannow",
-    "description": "Verifica e repara arquivos de sistema corrompidos.",
-    "prerequisite": "Prompt elevado.",
-    "risk": "Pode demorar; requer reboot se reparar arquivos.",
-    "example": "sfc /scannow"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reparar imagem (DISM)",
-    "command": "DISM /Online /Cleanup-Image /RestoreHealth",
-    "description": "Repara a imagem do Windows antes de rodar SFC.",
-    "prerequisite": "Prompt elevado e internet se precisar de fonte.",
-    "risk": "Pode demorar; alto uso de CPU/disk.",
-    "example": "DISM /Online /Cleanup-Image /RestoreHealth"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reiniciar Explorer",
-    "command": "Stop-Process -Name explorer -Force; Start-Process explorer",
-    "description": "Reinicia o shell do Windows para corrigir travamentos.",
-    "prerequisite": "Nenhum.",
-    "risk": "Janelas de Explorer serao fechadas.",
-    "example": "Stop-Process -Name explorer -Force"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reiniciar Spooler de impressao",
-    "command": "Restart-Service -Name Spooler",
-    "description": "Corrige problemas de fila de impressao.",
-    "prerequisite": "Permissao para gerenciar servicos.",
-    "risk": "Jobs de impressao em andamento podem falhar.",
-    "example": "Restart-Service -Name Spooler"
-  },
-  {
-    "category": "Sistema",
-    "option": "Listar servicos desativados",
-    "command": "Get-Service | Where-Object { $_.StartType -eq 'Disabled' } | Select-Object Name, Status, StartType",
-    "description": "Mostra servicos desativados que podem impactar funcoes.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "Get-Service | Where-Object { $_.StartType -eq 'Disabled' }"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Atualizar assinaturas do Defender",
-    "command": "Update-MpSignature",
-    "description": "Forca download de assinaturas mais recentes.",
-    "prerequisite": "Microsoft Defender habilitado.",
-    "risk": "Uso de banda.",
-    "example": "Update-MpSignature"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Scan rapido com Defender",
-    "command": "Start-MpScan -ScanType QuickScan",
-    "description": "Roda verificacao rapida contra malware.",
-    "prerequisite": "Defender ativo.",
-    "risk": "Uso de CPU durante o scan.",
-    "example": "Start-MpScan -ScanType QuickScan"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Status de protecao em tempo real",
-    "command": "Get-MpComputerStatus | Select-Object AMServiceEnabled, AntispywareEnabled, RealTimeProtectionEnabled",
-    "description": "Mostra status dos servicos essenciais do Defender.",
-    "prerequisite": "Defender instalado.",
-    "risk": "Somente leitura.",
-    "example": "Get-MpComputerStatus"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Listar ameacas detectadas",
-    "command": "Get-MpThreatDetection",
-    "description": "Consulta historico de deteccoes do Defender.",
-    "prerequisite": "Defender habilitado.",
-    "risk": "Somente leitura.",
-    "example": "Get-MpThreatDetection"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Abrir Gerenciador de Tarefas",
-    "command": "taskmgr",
-    "description": "Abre rapidamente o gerenciador de tarefas.",
-    "prerequisite": "Nenhum.",
-    "risk": "Sem impacto.",
-    "example": "taskmgr"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Abrir Painel de Controle",
-    "command": "control",
-    "description": "Atalho para o painel classico do Windows.",
-    "prerequisite": "Nenhum.",
-    "risk": "Sem impacto.",
-    "example": "control"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Forcar atualizacao de politicas",
-    "command": "gpupdate /force",
-    "description": "Reaplica politicas de grupo.",
-    "prerequisite": "Rede com dominio ou politicas locais.",
-    "risk": "Pode fechar sessoes se politicas mudarem.",
-    "example": "gpupdate /force"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Ver uptime da maquina",
-    "command": "(Get-Date) - (gcim win32_operatingsystem).LastBootUpTime",
-    "description": "Calcula ha quanto tempo o Windows esta ligado.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "(Get-Date) - (gcim win32_operatingsystem).LastBootUpTime"
-  },
-  {
-    "category": "Office e navegador",
-    "option": "Reparar Microsoft Office (Click-to-Run)",
-    "command": "\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\OfficeC2RClient.exe\" /updatepromptuser /repairpromptuser",
-    "description": "Executa o reparo do Office via ClickToRun.",
-    "prerequisite": "Office C2R instalado.",
-    "risk": "Pode fechar apps Office durante o reparo.",
-    "example": "\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\OfficeC2RClient.exe\" /updatepromptuser /repairpromptuser"
-  },
-  {
-    "category": "Office e navegador",
-    "option": "Abrir Outlook em modo seguro",
-    "command": "outlook.exe /safe",
-    "description": "Abre o Outlook sem add-ins para diagnostico.",
-    "prerequisite": "Outlook instalado.",
-    "risk": "Add-ins ficam inativos na sessao.",
-    "example": "outlook.exe /safe"
-  },
-  {
-    "category": "Office e navegador",
-    "option": "Resetar cache do Teams",
-    "command": "taskkill /IM Teams.exe /F; Remove-Item \"$env:APPDATA\\Microsoft\\Teams\\Cache\\*\" -Recurse -Force",
-    "description": "Limpa cache do Teams para corrigir travamentos.",
-    "prerequisite": "Teams instalado e fechado.",
-    "risk": "Remove sessoes e configuracoes locais.",
-    "example": "taskkill /IM Teams.exe /F; Remove-Item \"$env:APPDATA\\Microsoft\\Teams\\Cache\\*\" -Recurse -Force"
-  },
-  {
-    "category": "Suporte remoto",
-    "option": "Abrir Quick Assist",
-    "command": "ms-quick-assist:",
-    "description": "Abre o assistente rapido para suporte.",
-    "prerequisite": "Windows 10+ com Quick Assist.",
-    "risk": "Somente leitura ate iniciar sessao remota.",
-    "example": "ms-quick-assist:"
-  },
-  {
-    "category": "Suporte remoto",
-    "option": "Gerar relatorio DxDiag",
-    "command": "dxdiag /t \"$env:TEMP\\dxdiag.txt\"",
-    "description": "Gera relatorio completo de hardware e DirectX.",
-    "prerequisite": "DirectX Diagnostics instalado (nativo).",
-    "risk": "Somente leitura.",
-    "example": "dxdiag /t \"$env:TEMP\\dxdiag.txt\""
-  },
-  {
-    "category": "Suporte remoto",
-    "option": "Abrir Remote Desktop",
-    "command": "mstsc",
-    "description": "Abre o cliente RDP nativo.",
-    "prerequisite": "Cliente RDP instalado (nativo).",
-    "risk": "Somente leitura ate conectar.",
-    "example": "mstsc"
-  },
-  {
-    "category": "Armazenamento",
-    "option": "Listar volumes",
-    "command": "Get-Volume | Select-Object DriveLetter, FileSystemLabel, SizeRemaining, Size",
-    "description": "Mostra volumes e espaco livre.",
-    "prerequisite": "PowerShell 5+.",
-    "risk": "Somente leitura.",
-    "example": "Get-Volume"
-  },
-  {
-    "category": "Armazenamento",
-    "option": "Copiar pasta completa (robocopy)",
-    "command": "robocopy C:\\\\Origem C:\\\\Destino /E /R:1 /W:2",
-    "description": "Copia conteudo de Origem para Destino com tolerancia a falhas.",
-    "prerequisite": "Definir caminhos Origem/Destino validos.",
-    "risk": "Pode sobrescrever arquivos no destino.",
-    "example": "robocopy C:\\\\Origem C:\\\\Destino /E /R:1 /W:2"
-  }
-]
diff --git a/scripts-static/docker-compose.yml b/scripts-static/docker-compose.yml
deleted file mode 100644
index 9917e7c..0000000
--- a/scripts-static/docker-compose.yml
+++ /dev/null
@@ -1,32 +0,0 @@
-version: "3.8"
-
-services:
-  scripts_static:
-    image: nginx:1.27-alpine
-    networks:
-      - traefik_public
-    volumes:
-      - /root/scripts-static:/usr/share/nginx/html:ro
-    healthcheck:
-      test: ["CMD", "wget", "-qO-", "http://localhost"]
-      interval: 30s
-      timeout: 10s
-      retries: 3
-    deploy:
-      placement:
-        constraints:
-          - node.role == manager
-      labels:
-        - traefik.enable=true
-        - traefik.http.routers.scripts.rule=Host(`scripts.rever.com.br`)
-        - traefik.http.routers.scripts.entrypoints=websecure
-        - traefik.http.routers.scripts.tls.certresolver=le
-        - traefik.http.services.scripts.loadbalancer.server.port=80
-      restart_policy:
-        condition: any
-        delay: 5s
-        max_attempts: 3
-
-networks:
-  traefik_public:
-    external: true
diff --git a/scripts-static/index.html b/scripts-static/index.html
deleted file mode 100644
index 19fa14a..0000000
--- a/scripts-static/index.html
+++ /dev/null
@@ -1,28 +0,0 @@
-<!doctype html>
-<html lang="pt-BR">
-<head>
-  <meta charset="utf-8">
-  <title>scripts.rever.com.br</title>
-  <meta name="viewport" content="width=device-width, initial-scale=1">
-  <style>
-    :root { color-scheme: light dark; }
-    body { font-family: system-ui, -apple-system, Segoe UI, sans-serif; max-width: 860px; margin: 40px auto; padding: 0 20px; line-height: 1.6; }
-    code, pre { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; }
-    pre { background: #111827; color: #e5e7eb; padding: 12px 14px; border-radius: 8px; overflow-x: auto; }
-    h1 { margin-bottom: 0; }
-    small { color: #6b7280; }
-  </style>
-</head>
-<body>
-  <h1>Scripts de suporte</h1>
-  <small>scripts.rever.com.br</small>
-  <p>Menu automatizado para Windows (PowerShell 5+). O bootstrap baixa <code>menu.ps1</code> e <code>comandos.json</code> no diretório temporário e executa com política liberada apenas na sessão atual.</p>
-  <h3>Uso rápido (um comando)</h3>
-  <pre>irm https://scripts.rever.com.br/bootstrap.ps1 | iex</pre>
-  <h3>Baixar arquivos manualmente</h3>
-  <pre>irm https://scripts.rever.com.br/menu.ps1 -OutFile menu.ps1
-irm https://scripts.rever.com.br/comandos.json -OutFile comandos.json
-powershell -ExecutionPolicy Bypass -File .\menu.ps1</pre>
-  <p>Arquivos servidos via HTTPS pela VPS 154.12.253.40 (Traefik + nginx). Atualize os arquivos e redeploy para novas versões.</p>
-</body>
-</html>
diff --git a/scripts-static/menu.ps1 b/scripts-static/menu.ps1
deleted file mode 100644
index 933f184..0000000
--- a/scripts-static/menu.ps1
+++ /dev/null
@@ -1,657 +0,0 @@
-#! powershell
-param (
-    [string]$Profile = 'default',
-    [switch]$DryRun
-)
-
-Set-StrictMode -Version Latest
-[Console]::OutputEncoding = [System.Text.Encoding]::UTF8
-
-$ScriptRoot  = Split-Path -Parent $MyInvocation.MyCommand.Path
-$CatalogName = if ($Profile -and $Profile -ne 'default') { "comandos.$Profile.json" } else { "comandos.json" }
-$CatalogFile = Join-Path $ScriptRoot $CatalogName
-$HistoryFile = Join-Path $ScriptRoot "menu.log"
-
-$FallbackCatalogJson = @'
-[
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar todos os apps",
-    "command": "winget upgrade --all",
-    "description": "Executa o winget upgrade em lote para todos os pacotes gerenciados.",
-    "prerequisite": "Winget instalado e acesso a internet.",
-    "risk": "Pode solicitar reinicio automatico apos atualizacoes.",
-    "example": "winget upgrade --all"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar app especifico",
-    "command": "winget upgrade --id <nome_do_pacote>",
-    "description": "Atualiza o pacote especificado apos informar o ID correto.",
-    "prerequisite": "Winget configurado e nome valido.",
-    "risk": "Falha se o app estiver travado ou ja atualizado.",
-    "example": "winget upgrade --id Google.Chrome"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar Winget",
-    "command": "winget upgrade --id Microsoft.Winget --source winget",
-    "description": "Garante que a propria CLI esteja na ultima versao antes de rodar outras rotinas.",
-    "prerequisite": "Winget previamente instalado.",
-    "risk": "Sem impacto significativo.",
-    "example": "winget upgrade --id Microsoft.Winget --source winget"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar modulos PowerShell",
-    "command": "Update-Module -Force -Name PSReadLine",
-    "description": "Atualiza o PSReadLine e outros modulos registrados.",
-    "prerequisite": "PSGallery disponivel e sessao como administrador.",
-    "risk": "Interrupcoes podem quebrar modulos se ocorrerem erros.",
-    "example": "Update-Module -Force -Name PSReadLine"
-  },
-  {
-    "category": "Atualizacoes",
-    "option": "Atualizar Chocolatey (se instalado)",
-    "command": "choco upgrade all -y",
-    "description": "Atualiza todos os pacotes do Chocolatey em modo silencioso.",
-    "prerequisite": "Chocolatey instalado e shell com permissao.",
-    "risk": "Pode reiniciar apps durante atualizacao.",
-    "example": "choco upgrade all -y"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Executar utilitario remoto",
-    "command": "irm https://get.activated.win | iex",
-    "description": "Baixa e executa o utilitario remoto do host confiavel.",
-    "prerequisite": "Acesso HTTPS liberado e host validado.",
-    "risk": "Executa codigo externo; use somente fontes confiaveis.",
-    "example": "irm https://get.activated.win | iex"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Atualizar catalogo remoto",
-    "command": "irm https://meusite.com/comandos.md | Out-File -Encoding utf8 comandos.md",
-    "description": "Sincroniza o catalogo local com a versao hospedada.",
-    "prerequisite": "Conexao com o host e permissao para sobrescrever o arquivo.",
-    "risk": "Se o host estiver comprometido, o catalogo pode ser alterado.",
-    "example": "irm https://meusite.com/comandos.md | Out-File comandos.md"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Executar script interno",
-    "command": "Invoke-Expression (Invoke-RestMethod https://meusite.com/rotinas/check.ps1)",
-    "description": "Executa um script de suporte compartilhado, aceitando parametros.",
-    "prerequisite": "Host validado e rede segura.",
-    "risk": "Codigo remoto com alto impacto; confirme assinatura.",
-    "example": "Invoke-Expression (Invoke-RestMethod https://meusite.com/rotinas/check.ps1)"
-  },
-  {
-    "category": "Execucao remota",
-    "option": "Executar script assinado no processo atual",
-    "command": "Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass; irm https://meusite.com/tools/assinado.ps1 -OutFile script.ps1; .\\script.ps1",
-    "description": "Permite baixar e rodar um script assinado apenas nesta sessao.",
-    "prerequisite": "Permissao para alterar politica na sessao atual.",
-    "risk": "Executa codigo externo; valide origem e assinatura.",
-    "example": "Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass; irm https://meusite.com/tools/assinado.ps1 -OutFile script.ps1; .\\script.ps1"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar cache DNS",
-    "command": "Clear-DnsClientCache",
-    "description": "Remove caches DNS apos trocas de rede ou gateway.",
-    "prerequisite": "Direitos de administrador.",
-    "risk": "Sem impacto negativo visivel.",
-    "example": "Clear-DnsClientCache"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar arquivos temporarios",
-    "command": "Get-ChildItem $env:TEMP -Recurse | Remove-Item -Force -Recurse",
-    "description": "Remove arquivos temporarios do usuario.",
-    "prerequisite": "Espaco livre e permissao de administrador.",
-    "risk": "Pode excluir arquivos ainda em uso.",
-    "example": "gci $env:TEMP -Recurse | Remove-Item -Force -Recurse"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar logs do Windows",
-    "command": "wevtutil cl System; wevtutil cl Application",
-    "description": "Limpa logs principais antes de novas analises.",
-    "prerequisite": "Sessao com privilegios de admin.",
-    "risk": "Perde historico de eventos antigos.",
-    "example": "wevtutil cl System"
-  },
-  {
-    "category": "Limpeza",
-    "option": "Limpar cache do Edge",
-    "command": "Remove-Item \"$env:LOCALAPPDATA\\Microsoft\\Edge\\User Data\\Default\\Cache\\*\" -Recurse -Force",
-    "description": "Remove cache local do Microsoft Edge para liberar espaco.",
-    "prerequisite": "Edge instalado e fechado.",
-    "risk": "Pode limpar logins/sessoes do navegador.",
-    "example": "Remove-Item \"$env:LOCALAPPDATA\\Microsoft\\Edge\\User Data\\Default\\Cache\\*\" -Recurse -Force"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Testar conectividade (Test-NetConnection)",
-    "command": "Test-NetConnection www.microsoft.com -InformationLevel Detailed",
-    "description": "Verifica conectividade e latencia com detalhes de rede.",
-    "prerequisite": "Acesso a internet.",
-    "risk": "Sem impacto.",
-    "example": "Test-NetConnection www.microsoft.com -InformationLevel Detailed"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Ping 8.8.8.8",
-    "command": "ping 8.8.8.8 -n 5",
-    "description": "Teste rapido de latencia e perda de pacotes.",
-    "prerequisite": "Rede liberada para ICMP.",
-    "risk": "Sem impacto.",
-    "example": "ping 8.8.8.8 -n 5"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Diagnostico de disco",
-    "command": "Get-PhysicalDisk | Select-Object FriendlyName, MediaType, HealthStatus, OperationalStatus",
-    "description": "Lista discos fisicos e estado de saude.",
-    "prerequisite": "PowerShell 5+.",
-    "risk": "Somente leitura.",
-    "example": "Get-PhysicalDisk"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Processos que mais consomem CPU",
-    "command": "Get-Process | Sort-Object CPU -Descending | Select-Object -First 10 Name, CPU, Id",
-    "description": "Mostra top 10 processos por uso de CPU.",
-    "prerequisite": "Permissao para listar processos.",
-    "risk": "Somente leitura.",
-    "example": "Get-Process | Sort-Object CPU -Descending | Select -First 10"
-  },
-  {
-    "category": "Diagnostico",
-    "option": "Coletar informacoes do sistema",
-    "command": "systeminfo | more",
-    "description": "Exibe relatorio completo do Windows.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "systeminfo | more"
-  },
-  {
-    "category": "Rede",
-    "option": "Renovar endereco IP",
-    "command": "ipconfig /release; ipconfig /renew",
-    "description": "Libera e renova enderecos DHCP.",
-    "prerequisite": "Sessao com privilegios de admin costuma ser necessaria.",
-    "risk": "Interrompe momentaneamente a rede.",
-    "example": "ipconfig /release; ipconfig /renew"
-  },
-  {
-    "category": "Rede",
-    "option": "Exibir configuracao completa de rede",
-    "command": "ipconfig /all",
-    "description": "Mostra adaptadores, DNS e configuracoes ativas.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "ipconfig /all"
-  },
-  {
-    "category": "Rede",
-    "option": "Limpar cache ARP",
-    "command": "arp -d *",
-    "description": "Remove entradas ARP para forcar nova resolucao.",
-    "prerequisite": "Permissao elevada.",
-    "risk": "Pode causar pequena latencia ate recarregar ARP.",
-    "example": "arp -d *"
-  },
-  {
-    "category": "Rede",
-    "option": "Traceroute para 8.8.8.8",
-    "command": "tracert 8.8.8.8",
-    "description": "Rastreia caminho ate o DNS do Google.",
-    "prerequisite": "Rede liberada para ICMP.",
-    "risk": "Somente leitura.",
-    "example": "tracert 8.8.8.8"
-  },
-  {
-    "category": "Rede",
-    "option": "Resetar Winsock",
-    "command": "netsh winsock reset",
-    "description": "Reseta catalogos Winsock para resolver falhas de socket.",
-    "prerequisite": "Executar como administrador.",
-    "risk": "Pode exigir reinicio do sistema.",
-    "example": "netsh winsock reset"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reparar sistema (SFC)",
-    "command": "sfc /scannow",
-    "description": "Verifica e repara arquivos de sistema corrompidos.",
-    "prerequisite": "Prompt elevado.",
-    "risk": "Pode demorar; requer reboot se reparar arquivos.",
-    "example": "sfc /scannow"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reparar imagem (DISM)",
-    "command": "DISM /Online /Cleanup-Image /RestoreHealth",
-    "description": "Repara a imagem do Windows antes de rodar SFC.",
-    "prerequisite": "Prompt elevado e internet se precisar de fonte.",
-    "risk": "Pode demorar; alto uso de CPU/disk.",
-    "example": "DISM /Online /Cleanup-Image /RestoreHealth"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reiniciar Explorer",
-    "command": "Stop-Process -Name explorer -Force; Start-Process explorer",
-    "description": "Reinicia o shell do Windows para corrigir travamentos.",
-    "prerequisite": "Nenhum.",
-    "risk": "Janelas de Explorer serao fechadas.",
-    "example": "Stop-Process -Name explorer -Force"
-  },
-  {
-    "category": "Sistema",
-    "option": "Reiniciar Spooler de impressao",
-    "command": "Restart-Service -Name Spooler",
-    "description": "Corrige problemas de fila de impressao.",
-    "prerequisite": "Permissao para gerenciar servicos.",
-    "risk": "Jobs de impressao em andamento podem falhar.",
-    "example": "Restart-Service -Name Spooler"
-  },
-  {
-    "category": "Sistema",
-    "option": "Listar servicos desativados",
-    "command": "Get-Service | Where-Object { $_.StartType -eq 'Disabled' } | Select-Object Name, Status, StartType",
-    "description": "Mostra servicos desativados que podem impactar funcoes.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "Get-Service | Where-Object { $_.StartType -eq 'Disabled' }"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Atualizar assinaturas do Defender",
-    "command": "Update-MpSignature",
-    "description": "Forca download de assinaturas mais recentes.",
-    "prerequisite": "Microsoft Defender habilitado.",
-    "risk": "Uso de banda.",
-    "example": "Update-MpSignature"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Scan rapido com Defender",
-    "command": "Start-MpScan -ScanType QuickScan",
-    "description": "Roda verificacao rapida contra malware.",
-    "prerequisite": "Defender ativo.",
-    "risk": "Uso de CPU durante o scan.",
-    "example": "Start-MpScan -ScanType QuickScan"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Status de protecao em tempo real",
-    "command": "Get-MpComputerStatus | Select-Object AMServiceEnabled, AntispywareEnabled, RealTimeProtectionEnabled",
-    "description": "Mostra status dos servicos essenciais do Defender.",
-    "prerequisite": "Defender instalado.",
-    "risk": "Somente leitura.",
-    "example": "Get-MpComputerStatus"
-  },
-  {
-    "category": "Seguranca",
-    "option": "Listar ameacas detectadas",
-    "command": "Get-MpThreatDetection",
-    "description": "Consulta historico de deteccoes do Defender.",
-    "prerequisite": "Defender habilitado.",
-    "risk": "Somente leitura.",
-    "example": "Get-MpThreatDetection"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Abrir Gerenciador de Tarefas",
-    "command": "taskmgr",
-    "description": "Abre rapidamente o gerenciador de tarefas.",
-    "prerequisite": "Nenhum.",
-    "risk": "Sem impacto.",
-    "example": "taskmgr"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Abrir Painel de Controle",
-    "command": "control",
-    "description": "Atalho para o painel classico do Windows.",
-    "prerequisite": "Nenhum.",
-    "risk": "Sem impacto.",
-    "example": "control"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Forcar atualizacao de politicas",
-    "command": "gpupdate /force",
-    "description": "Reaplica politicas de grupo.",
-    "prerequisite": "Rede com dominio ou politicas locais.",
-    "risk": "Pode fechar sessoes se politicas mudarem.",
-    "example": "gpupdate /force"
-  },
-  {
-    "category": "Utilitarios",
-    "option": "Ver uptime da maquina",
-    "command": "(Get-Date) - (gcim win32_operatingsystem).LastBootUpTime",
-    "description": "Calcula ha quanto tempo o Windows esta ligado.",
-    "prerequisite": "Nenhum.",
-    "risk": "Somente leitura.",
-    "example": "(Get-Date) - (gcim win32_operatingsystem).LastBootUpTime"
-  },
-  {
-    "category": "Office e navegador",
-    "option": "Reparar Microsoft Office (Click-to-Run)",
-    "command": "\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\OfficeC2RClient.exe\" /updatepromptuser /repairpromptuser",
-    "description": "Executa o reparo do Office via ClickToRun.",
-    "prerequisite": "Office C2R instalado.",
-    "risk": "Pode fechar apps Office durante o reparo.",
-    "example": "\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\OfficeC2RClient.exe\" /updatepromptuser /repairpromptuser"
-  },
-  {
-    "category": "Office e navegador",
-    "option": "Abrir Outlook em modo seguro",
-    "command": "outlook.exe /safe",
-    "description": "Abre o Outlook sem add-ins para diagnostico.",
-    "prerequisite": "Outlook instalado.",
-    "risk": "Add-ins ficam inativos na sessao.",
-    "example": "outlook.exe /safe"
-  },
-  {
-    "category": "Office e navegador",
-    "option": "Resetar cache do Teams",
-    "command": "taskkill /IM Teams.exe /F; Remove-Item \"$env:APPDATA\\Microsoft\\Teams\\Cache\\*\" -Recurse -Force",
-    "description": "Limpa cache do Teams para corrigir travamentos.",
-    "prerequisite": "Teams instalado e fechado.",
-    "risk": "Remove sessoes e configuracoes locais.",
-    "example": "taskkill /IM Teams.exe /F; Remove-Item \"$env:APPDATA\\Microsoft\\Teams\\Cache\\*\" -Recurse -Force"
-  },
-  {
-    "category": "Suporte remoto",
-    "option": "Abrir Quick Assist",
-    "command": "ms-quick-assist:",
-    "description": "Abre o assistente rapido para suporte.",
-    "prerequisite": "Windows 10+ com Quick Assist.",
-    "risk": "Somente leitura ate iniciar sessao remota.",
-    "example": "ms-quick-assist:"
-  },
-  {
-    "category": "Suporte remoto",
-    "option": "Gerar relatorio DxDiag",
-    "command": "dxdiag /t \"$env:TEMP\\dxdiag.txt\"",
-    "description": "Gera relatorio completo de hardware e DirectX.",
-    "prerequisite": "DirectX Diagnostics instalado (nativo).",
-    "risk": "Somente leitura.",
-    "example": "dxdiag /t \"$env:TEMP\\dxdiag.txt\""
-  },
-  {
-    "category": "Suporte remoto",
-    "option": "Abrir Remote Desktop",
-    "command": "mstsc",
-    "description": "Abre o cliente RDP nativo.",
-    "prerequisite": "Cliente RDP instalado (nativo).",
-    "risk": "Somente leitura ate conectar.",
-    "example": "mstsc"
-  },
-  {
-    "category": "Armazenamento",
-    "option": "Listar volumes",
-    "command": "Get-Volume | Select-Object DriveLetter, FileSystemLabel, SizeRemaining, Size",
-    "description": "Mostra volumes e espaco livre.",
-    "prerequisite": "PowerShell 5+.",
-    "risk": "Somente leitura.",
-    "example": "Get-Volume"
-  },
-  {
-    "category": "Armazenamento",
-    "option": "Copiar pasta completa (robocopy)",
-    "command": "robocopy C:\\\\Origem C:\\\\Destino /E /R:1 /W:2",
-    "description": "Copia conteudo de Origem para Destino com tolerancia a falhas.",
-    "prerequisite": "Definir caminhos Origem/Destino validos.",
-    "risk": "Pode sobrescrever arquivos no destino.",
-    "example": "robocopy C:\\\\Origem C:\\\\Destino /E /R:1 /W:2"
-  }
-]
-'@
-
-function Write-CatalogFile {
-    param(
-        [string]$Path,
-        [System.Collections.IEnumerable]$Data
-    )
-    $json = $Data | ConvertTo-Json -Depth 4
-    Set-Content -Path $Path -Value $json -Encoding ASCII
-}
-
-function Load-Catalog {
-    param([string]$Path)
-    if (Test-Path $Path) {
-        try {
-            return Get-Content -Raw -Path $Path | ConvertFrom-Json -ErrorAction Stop
-        } catch {
-            Write-Host "Erro ao ler $Path, usando catalogo interno." -ForegroundColor Yellow
-            return $null
-        }
-    }
-    return $null
-}
-
-function Get-BuiltInCatalog {
-    try { return $FallbackCatalogJson | ConvertFrom-Json -ErrorAction Stop }
-    catch { return @() }
-}
-
-function Ensure-Catalog {
-    $catalog = Load-Catalog -Path $CatalogFile
-    if (-not $catalog) {
-        $catalog = Get-BuiltInCatalog
-        Write-Host "Catalogo carregado do fallback interno." -ForegroundColor Yellow
-        try { Write-CatalogFile -Path $CatalogFile -Data $catalog } catch { }
-    }
-    return $catalog
-}
-
-function Build-MenuItems {
-    param([System.Collections.IEnumerable]$Catalog)
-    $index = 1
-    $items = @()
-    foreach ($entry in ($Catalog | Sort-Object category, option)) {
-        $items += [PSCustomObject]@{
-            Index        = $index
-            Category     = $entry.category
-            Option       = $entry.option
-            Command      = $entry.command
-            Description  = $entry.description
-            Prerequisite = $entry.prerequisite
-            Risk         = $entry.risk
-            Example      = $entry.example
-        }
-        $index++
-    }
-    return $items
-}
-
-function Get-CategoryList { param([array]$MenuItems) return ($MenuItems | Select-Object -Expand Category -Unique | Sort-Object) }
-
-function Show-CategoryMenu {
-    param([string[]]$Categories)
-
-    Clear-Host
-    Write-Host "============================================================="
-    Write-Host "   AUTOMACAO CLI - Categorias" -ForegroundColor Cyan
-    Write-Host ("   Perfil: {0} | Fonte: {1}" -f $Profile, $CatalogName) -ForegroundColor DarkGray
-    Write-Host "============================================================="
-
-    $i = 1
-    foreach ($cat in $Categories) {
-        Write-Host (" {0,2}) {1}" -f $i, $cat) -ForegroundColor White
-        $i++
-    }
-
-    Write-Host ""
-    Write-Host " R recarregar catalogo | Q sair" -ForegroundColor DarkGray
-    Write-Host " Numero abre sub-menu da categoria" -ForegroundColor DarkGray
-    if ($DryRun) { Write-Host " MODO DRY-RUN: apenas exibe o comando sem executar." -ForegroundColor Yellow }
-    Write-Host "-------------------------------------------------------------"
-}
-
-function Show-CommandsMenu {
-    param([string]$Category, [array]$Items)
-
-    Clear-Host
-    Write-Host "============================================================="
-    Write-Host ("   {0}" -f $Category) -ForegroundColor Green
-    Write-Host ("   Perfil: {0} | Fonte: {1}" -f $Profile, $CatalogName) -ForegroundColor DarkGray
-    Write-Host "============================================================="
-
-    $i = 1
-    foreach ($item in $Items) {
-        Write-Host (" {0,2}) {1}" -f $i, $item.Option) -ForegroundColor White
-        $i++
-    }
-
-    Write-Host ""
-    Write-Host " D<num> ver detalhes | B voltar | R recarregar | Q sair" -ForegroundColor DarkGray
-    Write-Host " Numero executa comando" -ForegroundColor DarkGray
-    if ($DryRun) { Write-Host " MODO DRY-RUN: apenas exibe o comando sem executar." -ForegroundColor Yellow }
-    Write-Host "-------------------------------------------------------------"
-}
-
-function Show-Details {
-    param([pscustomobject]$Item)
-    $item = $Item
-    if (-not $item) { Write-Host "Item nao encontrado." -ForegroundColor Yellow; return }
-    Write-Host ""
-    Write-Host ("{0}" -f $item.Option) -ForegroundColor Cyan
-    Write-Host ("Categoria    : {0}" -f $item.Category)
-    Write-Host ("Comando      : {0}" -f $item.Command)
-    if ($item.Example) { Write-Host ("Exemplo      : {0}" -f $item.Example) }
-    if ($item.Description) { Write-Host ("Descricao    : {0}" -f $item.Description) }
-    if ($item.Prerequisite) { Write-Host ("Pre-requisito: {0}" -f $item.Prerequisite) }
-    if ($item.Risk) { Write-Host ("Risco/Atencao: {0}" -f $item.Risk) }
-    Write-Host ""
-    Read-Host "Enter para voltar ao menu" | Out-Null
-}
-
-function Confirm-Execution {
-    param([string]$Command)
-    $resp = Read-Host ("Confirmar execucao? (s/N) -> {0}" -f $Command)
-    return $resp -match '^(s|S|y|Y)$'
-}
-
-function Write-HistoryEntry {
-    param([pscustomobject]$Item, [string]$Result)
-    $line = "{0} | {1} | {2} | {3} | {4}" -f (Get-Date -Format s), $Profile, $Item.Category, $Item.Option, $Result
-    try { Add-Content -Path $HistoryFile -Value $line -Encoding ASCII } catch { }
-}
-
-function Execute-MenuItem {
-    param([pscustomobject]$Item)
-
-    $item = $Item
-    if (-not $item) { Write-Host "Opcao invalida." -ForegroundColor Yellow; return }
-
-    Write-Host ""
-    Write-Host ("Comando selecionado: {0}" -f $item.Command) -ForegroundColor Cyan
-    if ($item.Prerequisite) { Write-Host ("Pre-requisito: {0}" -f $item.Prerequisite) -ForegroundColor DarkYellow }
-    if ($item.Risk) { Write-Host ("Risco: {0}" -f $item.Risk) -ForegroundColor DarkYellow }
-
-    if (-not (Confirm-Execution -Command $item.Command)) {
-        Write-Host "Cancelado pelo usuario." -ForegroundColor Yellow
-        return
-    }
-
-    if ($DryRun) {
-        Write-Host "[DRY-RUN] Nao executado: $($item.Command)" -ForegroundColor Yellow
-        Write-HistoryEntry -Item $item -Result "dry-run"
-        return
-    }
-
-    try {
-        Invoke-Expression $item.Command
-        Write-HistoryEntry -Item $item -Result "ok"
-    } catch {
-        Write-Host ("Erro ao executar: {0}" -f $_.Exception.Message) -ForegroundColor Red
-        Write-HistoryEntry -Item $item -Result ("erro: {0}" -f $_.Exception.Message)
-    }
-    Write-Host ""
-    Read-Host "Enter para voltar ao menu" | Out-Null
-}
-
-$catalog = Ensure-Catalog
-$menuItems = Build-MenuItems -Catalog $catalog
-$categories = Get-CategoryList -MenuItems $menuItems
-
-if (-not $menuItems -or $menuItems.Count -eq 0) {
-    Write-Host "Nenhum item no catalogo." -ForegroundColor Red
-    exit 1
-}
-
-while ($true) {
-    Show-CategoryMenu -Categories $categories
-    $choice = Read-Host "Selecione categoria, R ou Q"
-
-    if ($choice -match '^(?i)q$') { break }
-    elseif ($choice -match '^(?i)r$') {
-        $catalog    = Ensure-Catalog
-        $menuItems  = Build-MenuItems -Catalog $catalog
-        $categories = Get-CategoryList -MenuItems $menuItems
-        continue
-    }
-    elseif ($choice -match '^\d+$') {
-        $catIndex = [int]$choice
-        if ($catIndex -lt 1 -or $catIndex -gt $categories.Count) {
-            Write-Host "Categoria invalida." -ForegroundColor Yellow
-            Start-Sleep -Seconds 1
-            continue
-        }
-
-        $selectedCategory = $categories[$catIndex - 1]
-        $items = $menuItems | Where-Object { $_.Category -eq $selectedCategory }
-
-        while ($true) {
-            Show-CommandsMenu -Category $selectedCategory -Items $items
-            $subChoice = Read-Host "Selecione numero, D<num>, B, R ou Q"
-
-            if ($subChoice -match '^(?i)q$') { exit 0 }
-            elseif ($subChoice -match '^(?i)r$') {
-                $catalog    = Ensure-Catalog
-                $menuItems  = Build-MenuItems -Catalog $catalog
-                $categories = Get-CategoryList -MenuItems $menuItems
-                $items = $menuItems | Where-Object { $_.Category -eq $selectedCategory }
-                continue
-            }
-            elseif ($subChoice -match '^(?i)b$') { break }
-            elseif ($subChoice -match '^(?i)d(\d+)$') {
-                $idx = [int]$matches[1]
-                if ($idx -lt 1 -or $idx -gt $items.Count) {
-                    Write-Host "Item invalido." -ForegroundColor Yellow
-                    Start-Sleep -Seconds 1
-                    continue
-                }
-                $item = $items[$idx - 1]
-                Show-Details -Item $item
-                continue
-            }
-            elseif ($subChoice -match '^\d+$') {
-                $idx = [int]$subChoice
-                if ($idx -lt 1 -or $idx -gt $items.Count) {
-                    Write-Host "Item invalido." -ForegroundColor Yellow
-                    Start-Sleep -Seconds 1
-                    continue
-                }
-                $item = $items[$idx - 1]
-                Execute-MenuItem -Item $item
-                continue
-            }
-            else {
-                Write-Host "Entrada invalida. Use numero, D<num>, B, R ou Q." -ForegroundColor Yellow
-                Start-Sleep -Seconds 1
-            }
-        }
-        continue
-    }
-    else {
-        Write-Host "Entrada invalida. Use numero, R ou Q." -ForegroundColor Yellow
-        Start-Sleep -Seconds 1
-    }
-}
diff --git a/scripts/apply-company-migration.mjs b/scripts/apply-company-migration.mjs
deleted file mode 100644
index 01d17cb..0000000
--- a/scripts/apply-company-migration.mjs
+++ /dev/null
@@ -1,59 +0,0 @@
-import "dotenv/config"
-
-import { createPrismaClient } from "./utils/prisma-client.mjs"
-
-const prisma = createPrismaClient()
-
-const statements = [
-  `ALTER TABLE "Company" ADD COLUMN "legalName" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "tradeName" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "stateRegistration" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "stateRegistrationType" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "primaryCnae" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "timezone" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "businessHours" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "supportEmail" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "billingEmail" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "contactPreferences" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "clientDomains" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "communicationChannels" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "fiscalAddress" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "hasBranches" BOOLEAN NOT NULL DEFAULT false`,
-  `ALTER TABLE "Company" ADD COLUMN "regulatedEnvironments" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "privacyPolicyAccepted" BOOLEAN NOT NULL DEFAULT false`,
-  `ALTER TABLE "Company" ADD COLUMN "privacyPolicyReference" TEXT`,
-  `ALTER TABLE "Company" ADD COLUMN "privacyPolicyMetadata" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "contracts" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "contacts" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "locations" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "sla" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "tags" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "customFields" JSON`,
-  `ALTER TABLE "Company" ADD COLUMN "notes" TEXT`,
-]
-
-async function main() {
-  for (const statement of statements) {
-    try {
-      await prisma.$executeRawUnsafe(statement)
-    } catch (error) {
-      // Ignore errors caused by columns that already exist (idempotent execution)
-      if (
-        !(error instanceof Error) ||
-        !/duplicate column name|already exists/i.test(error.message ?? "")
-      ) {
-        console.error(`Failed to apply migration statement: ${statement}`)
-        throw error
-      }
-    }
-  }
-}
-
-main()
-  .catch((error) => {
-    console.error(error)
-    process.exit(1)
-  })
-  .finally(async () => {
-    await prisma.$disconnect()
-  })
diff --git a/scripts/deploy-from-git.sh b/scripts/deploy-from-git.sh
deleted file mode 100644
index 19367d4..0000000
--- a/scripts/deploy-from-git.sh
+++ /dev/null
@@ -1,53 +0,0 @@
-#!/usr/bin/env bash
-set -euo pipefail
-
-# Simple pull-based deployer for the VPS, bypassing GitHub Actions.
-# - Syncs repo with origin/main
-# - Reapplies Swarm stack
-# - If convex/ changed, deploys Convex functions to self-hosted backend
-#
-# Requirements:
-# - Run from /srv/apps/sistema (or set APP_DIR below)
-# - A file .ci.env with:
-#     CONVEX_SELF_HOSTED_URL=https://convex.esdrasrenan.com.br
-#     CONVEX_SELF_HOSTED_ADMIN_KEY=convex-self-hosted|...
-
-APP_DIR=${APP_DIR:-/srv/apps/sistema}
-cd "$APP_DIR"
-
-echo "[deploy] Fetching origin/main..."
-git fetch origin main --quiet
-
-CURRENT=$(git rev-parse HEAD || echo "")
-REMOTE=$(git rev-parse origin/main)
-
-if [[ "$CURRENT" == "$REMOTE" ]]; then
-  echo "[deploy] Nothing to do (up-to-date)."
-  exit 0
-fi
-
-echo "[deploy] Computing changed paths..."
-CHANGED=$(git diff --name-only "${CURRENT:-$REMOTE}" "$REMOTE" || true)
-
-echo "[deploy] Resetting to origin/main ($REMOTE)..."
-git reset --hard "$REMOTE"
-
-echo "[deploy] Re-deploying Swarm stack..."
-docker stack deploy --with-registry-auth -c stack.yml sistema
-
-if echo "$CHANGED" | grep -q '^convex/'; then
-  if [[ -f .ci.env ]]; then
-    echo "[deploy] convex/ changed -> deploying Convex functions..."
-    docker run --rm -i \
-      -v "$APP_DIR":/app \
-      -w /app \
-      --env-file .ci.env \
-      oven/bun:1 bash -lc "bun install --frozen-lockfile && bun x convex deploy"
-  else
-    echo "[deploy] convex/ changed but .ci.env missing; skip Convex deploy"
-  fi
-else
-  echo "[deploy] convex/ unchanged; skipping Convex deploy"
-fi
-
-echo "[deploy] Done."
diff --git a/scripts/ensure-default-queues.mjs b/scripts/ensure-default-queues.mjs
deleted file mode 100644
index 4a029ed..0000000
--- a/scripts/ensure-default-queues.mjs
+++ /dev/null
@@ -1,73 +0,0 @@
-import "dotenv/config"
-import { ConvexHttpClient } from "convex/browser"
-
-const tenantId = process.env.SYNC_TENANT_ID || "tenant-atlas"
-const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-
-if (!convexUrl) {
-  console.error("NEXT_PUBLIC_CONVEX_URL não configurado. Ajuste o .env antes de executar o script.")
-  process.exit(1)
-}
-
-const DEFAULT_QUEUES = [
-  { name: "Chamados" },
-  { name: "Laboratório" },
-  { name: "Visitas" },
-]
-
-function slugify(value) {
-  return value
-    .normalize("NFD")
-    .replace(/[\u0300-\u036f]/g, "")
-    .replace(/[^\w\s-]/g, "")
-    .trim()
-    .replace(/\s+/g, "-")
-    .replace(/-+/g, "-")
-    .toLowerCase()
-}
-
-async function main() {
-  const client = new ConvexHttpClient(convexUrl)
-
-  const agents = await client.query("users:listAgents", { tenantId })
-  const admin =
-    agents.find((user) => (user.role ?? "").toUpperCase() === "ADMIN") ??
-    agents[0]
-
-  if (!admin?._id) {
-    console.error("Nenhum usuário ADMIN encontrado no Convex para criar filas padrão.")
-    process.exit(1)
-  }
-
-  const existing = await client.query("queues:list", {
-    tenantId,
-    viewerId: admin._id,
-  })
-
-  const existingSlugs = new Set(existing.map((queue) => queue.slug))
-  const created = []
-
-  for (const def of DEFAULT_QUEUES) {
-    const slug = slugify(def.name)
-    if (existingSlugs.has(slug)) {
-      continue
-    }
-    await client.mutation("queues:create", {
-      tenantId,
-      actorId: admin._id,
-      name: def.name,
-    })
-    created.push(def.name)
-  }
-
-  if (created.length === 0) {
-    console.log("Nenhuma fila criada. As filas padrão já existem.")
-  } else {
-    console.log(`Filas criadas: ${created.join(", ")}`)
-  }
-}
-
-main().catch((error) => {
-  console.error("Falha ao garantir filas padrão", error)
-  process.exit(1)
-})
diff --git a/scripts/import-convex-to-prisma.mjs b/scripts/import-convex-to-prisma.mjs
deleted file mode 100644
index 51b8546..0000000
--- a/scripts/import-convex-to-prisma.mjs
+++ /dev/null
@@ -1,426 +0,0 @@
-import "dotenv/config"
-import { ConvexHttpClient } from "convex/browser"
-
-import { createPrismaClient } from "./utils/prisma-client.mjs"
-
-const prisma = createPrismaClient()
-
-const tenantId = process.env.SYNC_TENANT_ID || "tenant-atlas"
-const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL || "http://127.0.0.1:3210"
-const secret = process.env.CONVEX_SYNC_SECRET
-const STAFF_ROSTER = [
-  { email: "admin@sistema.dev", name: "Administrador", role: "ADMIN" },
-  { email: "gabriel.oliveira@rever.com.br", name: "Gabriel Oliveira", role: "AGENT" },
-  { email: "george.araujo@rever.com.br", name: "George Araujo", role: "AGENT" },
-  { email: "hugo.soares@rever.com.br", name: "Hugo Soares", role: "AGENT" },
-  { email: "julio@rever.com.br", name: "Julio Cesar", role: "AGENT" },
-  { email: "lorena@rever.com.br", name: "Lorena Magalhães", role: "AGENT" },
-  { email: "renan.pac@paulicon.com.br", name: "Rever", role: "AGENT" },
-  { email: "suporte@rever.com.br", name: "Telão", role: "AGENT" },
-  { email: "thiago.medeiros@rever.com.br", name: "Thiago Medeiros", role: "AGENT" },
-  { email: "weslei@rever.com.br", name: "Weslei Magalhães", role: "AGENT" },
-]
-
-const rawDefaultAssigneeEmail = process.env.SYNC_DEFAULT_ASSIGNEE || "gabriel.oliveira@rever.com.br"
-
-if (!secret) {
-  console.error("CONVEX_SYNC_SECRET não configurado. Configure no .env.")
-  process.exit(1)
-}
-
-const allowedRoles = new Set(["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"]) 
-
-const client = new ConvexHttpClient(convexUrl)
-
-function normalizeEmail(email) {
-  if (!email) return null
-  return email.trim().toLowerCase()
-}
-
-const defaultAssigneeEmail = normalizeEmail(rawDefaultAssigneeEmail)
-
-function toDate(value) {
-  if (!value && value !== 0) return null
-  return new Date(value)
-}
-
-function slugify(value) {
-  return value
-    .normalize("NFD")
-    .replace(/[\u0300-\u036f]/g, "")
-    .replace(/[^\w\s-]/g, "")
-    .trim()
-    .replace(/\s+/g, "-")
-    .replace(/-+/g, "-")
-    .toLowerCase()
-}
-
-const STATUS_MAP = {
-  NEW: "PENDING",
-  PENDING: "PENDING",
-  OPEN: "AWAITING_ATTENDANCE",
-  AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
-  ON_HOLD: "PAUSED",
-  PAUSED: "PAUSED",
-  RESOLVED: "RESOLVED",
-  CLOSED: "RESOLVED",
-}
-
-function normalizeStatus(status) {
-  if (!status) return "PENDING"
-  const key = String(status).toUpperCase()
-  return STATUS_MAP[key] ?? "PENDING"
-}
-
-function serializeConvexSlaSnapshot(snapshot) {
-  if (!snapshot || typeof snapshot !== "object") return null
-  const categoryIdRaw = snapshot.categoryId
-  let categoryId
-  if (typeof categoryIdRaw === "string") {
-    categoryId = categoryIdRaw
-  } else if (categoryIdRaw && typeof categoryIdRaw === "object" && "_id" in categoryIdRaw) {
-    categoryId = categoryIdRaw._id
-  }
-
-  const pauseStatuses =
-    Array.isArray(snapshot.pauseStatuses) && snapshot.pauseStatuses.length > 0
-      ? snapshot.pauseStatuses.filter((value) => typeof value === "string")
-      : undefined
-
-  const normalized = {
-    categoryId,
-    categoryName: typeof snapshot.categoryName === "string" ? snapshot.categoryName : undefined,
-    priority: typeof snapshot.priority === "string" ? snapshot.priority : undefined,
-    responseTargetMinutes: typeof snapshot.responseTargetMinutes === "number" ? snapshot.responseTargetMinutes : undefined,
-    responseMode: typeof snapshot.responseMode === "string" ? snapshot.responseMode : undefined,
-    solutionTargetMinutes: typeof snapshot.solutionTargetMinutes === "number" ? snapshot.solutionTargetMinutes : undefined,
-    solutionMode: typeof snapshot.solutionMode === "string" ? snapshot.solutionMode : undefined,
-    alertThreshold: typeof snapshot.alertThreshold === "number" ? snapshot.alertThreshold : undefined,
-    pauseStatuses,
-  }
-
-  const hasValues = Object.values(normalized).some((value) => value !== undefined)
-  return hasValues ? normalized : null
-}
-
-async function upsertCompanies(snapshotCompanies) {
-  const map = new Map()
-
-  for (const company of snapshotCompanies) {
-    const slug = company.slug || slugify(company.name)
-    const record = await prisma.company.upsert({
-      where: {
-        tenantId_slug: {
-          tenantId,
-          slug,
-        },
-      },
-      update: {
-        name: company.name,
-        isAvulso: Boolean(company.isAvulso ?? false),
-        cnpj: company.cnpj ?? null,
-        domain: company.domain ?? null,
-        phone: company.phone ?? null,
-        description: company.description ?? null,
-        address: company.address ?? null,
-      },
-      create: {
-        tenantId,
-        name: company.name,
-        slug,
-        isAvulso: Boolean(company.isAvulso ?? false),
-        cnpj: company.cnpj ?? null,
-        domain: company.domain ?? null,
-        phone: company.phone ?? null,
-        description: company.description ?? null,
-        address: company.address ?? null,
-        createdAt: toDate(company.createdAt) ?? new Date(),
-        updatedAt: toDate(company.updatedAt) ?? new Date(),
-      },
-    })
-
-    map.set(slug, record.id)
-  }
-
-  return map
-}
-
-async function upsertUsers(snapshotUsers, companyMap) {
-  const map = new Map()
-
-  for (const user of snapshotUsers) {
-    const normalizedEmail = normalizeEmail(user.email)
-    if (!normalizedEmail) continue
-
-    const normalizedRole = (user.role ?? "MANAGER").toUpperCase()
-    const role = allowedRoles.has(normalizedRole) ? normalizedRole : "MANAGER"
-    const companyId = user.companySlug ? companyMap.get(user.companySlug) ?? null : null
-
-    const record = await prisma.user.upsert({
-      where: { email: normalizedEmail },
-      update: {
-        name: user.name ?? normalizedEmail,
-        role,
-        tenantId,
-        avatarUrl: user.avatarUrl ?? null,
-        companyId,
-      },
-      create: {
-        email: normalizedEmail,
-        name: user.name ?? normalizedEmail,
-        role,
-        tenantId,
-        avatarUrl: user.avatarUrl ?? null,
-        companyId,
-      },
-    })
-
-    map.set(normalizedEmail, record.id)
-  }
-
-  for (const staff of STAFF_ROSTER) {
-    const normalizedEmail = normalizeEmail(staff.email)
-    if (!normalizedEmail) continue
-    const record = await prisma.user.upsert({
-      where: { email: normalizedEmail },
-      update: {
-        name: staff.name,
-        role: staff.role,
-        tenantId,
-        companyId: null,
-      },
-      create: {
-        email: normalizedEmail,
-        name: staff.name,
-        role: staff.role,
-        tenantId,
-        avatarUrl: null,
-        companyId: null,
-      },
-    })
-    map.set(normalizedEmail, record.id)
-  }
-
-  const allowedStaffEmails = new Set(STAFF_ROSTER.map((staff) => normalizeEmail(staff.email)).filter(Boolean))
-
-  const removableStaff = await prisma.user.findMany({
-    where: {
-      tenantId,
-      role: { in: ["ADMIN", "AGENT", "COLLABORATOR"] },
-      email: {
-        notIn: Array.from(allowedStaffEmails),
-      },
-    },
-  })
-
-  const fallbackAssigneeId = defaultAssigneeEmail ? map.get(defaultAssigneeEmail) ?? null : null
-
-  for (const staff of removableStaff) {
-    if (fallbackAssigneeId) {
-      await prisma.ticket.updateMany({
-        where: { tenantId, assigneeId: staff.id },
-        data: { assigneeId: fallbackAssigneeId },
-      })
-      await prisma.ticketComment.updateMany({
-        where: { authorId: staff.id },
-        data: { authorId: fallbackAssigneeId },
-      })
-    }
-
-    await prisma.user.update({
-      where: { id: staff.id },
-      data: {
-      role: "MANAGER",
-      },
-    })
-  }
-
-  return map
-}
-
-async function upsertQueues(snapshotQueues) {
-  const map = new Map()
-
-  for (const queue of snapshotQueues) {
-    if (!queue.slug) continue
-    const record = await prisma.queue.upsert({
-      where: {
-        tenantId_slug: {
-          tenantId,
-          slug: queue.slug,
-        },
-      },
-      update: {
-        name: queue.name,
-      },
-      create: {
-        tenantId,
-        name: queue.name,
-        slug: queue.slug,
-      },
-    })
-
-    map.set(queue.slug, record.id)
-  }
-
-  return map
-}
-
-async function upsertTickets(snapshotTickets, userMap, queueMap, companyMap) {
-  let created = 0
-  let updated = 0
-
-  const fallbackAssigneeId = defaultAssigneeEmail ? userMap.get(defaultAssigneeEmail) ?? null : null
-
-  for (const ticket of snapshotTickets) {
-    if (!ticket.requesterEmail) continue
-
-    const requesterId = userMap.get(normalizeEmail(ticket.requesterEmail))
-    if (!requesterId) continue
-
-    const queueId = ticket.queueSlug ? queueMap.get(ticket.queueSlug) ?? null : null
-
-    let companyId = ticket.companySlug ? companyMap.get(ticket.companySlug) ?? null : null
-    if (!companyId && requesterId) {
-      const requester = await prisma.user.findUnique({
-        where: { id: requesterId },
-        select: { companyId: true },
-      })
-      companyId = requester?.companyId ?? null
-    }
-
-    const desiredAssigneeEmail = defaultAssigneeEmail || normalizeEmail(ticket.assigneeEmail)
-    const assigneeId = desiredAssigneeEmail ? userMap.get(desiredAssigneeEmail) || fallbackAssigneeId || null : fallbackAssigneeId || null
-
-    const slaSnapshot = serializeConvexSlaSnapshot(ticket.slaSnapshot)
-
-    const existing = await prisma.ticket.findFirst({
-      where: {
-        tenantId,
-        reference: ticket.reference,
-      },
-    })
-
-    const data = {
-      subject: ticket.subject,
-      summary: ticket.summary ?? null,
-      status: normalizeStatus(ticket.status),
-      priority: (ticket.priority ?? "MEDIUM").toUpperCase(),
-      channel: (ticket.channel ?? "MANUAL").toUpperCase(),
-      queueId,
-      requesterId,
-      assigneeId,
-      dueAt: toDate(ticket.dueAt),
-      firstResponseAt: toDate(ticket.firstResponseAt),
-      resolvedAt: toDate(ticket.resolvedAt),
-      closedAt: toDate(ticket.closedAt),
-      createdAt: toDate(ticket.createdAt) ?? new Date(),
-      updatedAt: toDate(ticket.updatedAt) ?? new Date(),
-      companyId,
-      slaSnapshot: slaSnapshot ?? null,
-      slaResponseDueAt: toDate(ticket.slaResponseDueAt),
-      slaSolutionDueAt: toDate(ticket.slaSolutionDueAt),
-      slaResponseStatus: typeof ticket.slaResponseStatus === "string" ? ticket.slaResponseStatus : null,
-      slaSolutionStatus: typeof ticket.slaSolutionStatus === "string" ? ticket.slaSolutionStatus : null,
-      slaPausedAt: toDate(ticket.slaPausedAt),
-      slaPausedBy: typeof ticket.slaPausedBy === "string" ? ticket.slaPausedBy : null,
-      slaPausedMs: typeof ticket.slaPausedMs === "number" ? ticket.slaPausedMs : null,
-    }
-
-    let ticketRecord
-
-    if (existing) {
-      ticketRecord = await prisma.ticket.update({
-        where: { id: existing.id },
-        data,
-      })
-      updated += 1
-    } else {
-      ticketRecord = await prisma.ticket.create({
-        data: {
-          tenantId,
-          reference: ticket.reference,
-          ...data,
-        },
-      })
-      created += 1
-    }
-
-    await prisma.ticketComment.deleteMany({ where: { ticketId: ticketRecord.id } })
-    await prisma.ticketEvent.deleteMany({ where: { ticketId: ticketRecord.id } })
-
-    const commentsData = ticket.comments
-      .map((comment) => {
-        const authorId = comment.authorEmail ? userMap.get(normalizeEmail(comment.authorEmail)) : null
-        if (!authorId) {
-          return null
-        }
-        return {
-          ticketId: ticketRecord.id,
-          authorId,
-          visibility: (comment.visibility ?? "INTERNAL").toUpperCase(),
-          body: comment.body ?? "",
-          attachments: null,
-          createdAt: toDate(comment.createdAt) ?? new Date(),
-          updatedAt: toDate(comment.updatedAt) ?? new Date(),
-        }
-      })
-      .filter(Boolean)
-
-    if (commentsData.length > 0) {
-      await prisma.ticketComment.createMany({ data: commentsData })
-    }
-
-    const eventsData = ticket.events.map((event) => ({
-      ticketId: ticketRecord.id,
-      type: event.type ?? "UNKNOWN",
-      payload: event.payload ?? {},
-      createdAt: toDate(event.createdAt) ?? new Date(),
-    }))
-
-    if (eventsData.length > 0) {
-      await prisma.ticketEvent.createMany({ data: eventsData })
-    }
-  }
-
-  return { created, updated }
-}
-
-async function run() {
-  console.log("Baixando snapshot do Convex...")
-  const snapshot = await client.query("migrations:exportTenantSnapshot", {
-    secret,
-    tenantId,
-  })
-
-  console.log(`Empresas recebidas: ${snapshot.companies.length}`)
-  console.log(`Usuários recebidos: ${snapshot.users.length}`)
-  console.log(`Filas recebidas: ${snapshot.queues.length}`)
-  console.log(`Tickets recebidos: ${snapshot.tickets.length}`)
-
-  console.log("Sincronizando empresas no Prisma...")
-  const companyMap = await upsertCompanies(snapshot.companies)
-  console.log(`Empresas ativas no mapa: ${companyMap.size}`)
-
-  console.log("Sincronizando usuários no Prisma...")
-  const userMap = await upsertUsers(snapshot.users, companyMap)
-  console.log(`Usuários ativos no mapa: ${userMap.size}`)
-
-  console.log("Sincronizando filas no Prisma...")
-  const queueMap = await upsertQueues(snapshot.queues)
-  console.log(`Filas ativas no mapa: ${queueMap.size}`)
-
-  console.log("Sincronizando tickets no Prisma...")
-  const ticketStats = await upsertTickets(snapshot.tickets, userMap, queueMap, companyMap)
-  console.log(`Tickets criados: ${ticketStats.created}`)
-  console.log(`Tickets atualizados: ${ticketStats.updated}`)
-}
-
-run()
-  .catch((error) => {
-    console.error("Falha ao importar dados do Convex para Prisma", error)
-    process.exitCode = 1
-  })
-  .finally(async () => {
-    await prisma.$disconnect()
-  })
diff --git a/scripts/login-sim.ts b/scripts/login-sim.ts
deleted file mode 100644
index 91af211..0000000
--- a/scripts/login-sim.ts
+++ /dev/null
@@ -1,25 +0,0 @@
-import { auth } from "../src/lib/auth"
-
-async function simulateLogin() {
-  const email = process.env.TEST_LOGIN_EMAIL ?? "admin@sistema.dev"
-  const password = process.env.TEST_LOGIN_PASSWORD ?? "admin123"
-
-  const result = await auth.api.signInEmail({
-    body: {
-      email,
-      password,
-      rememberMe: true,
-    },
-    returnHeaders: true,
-  })
-
-  console.log("HTTP", result.response ? 200 : "unknown")
-  console.log("Session token", result.response?.token)
-  console.log("User", result.response?.user)
-  console.log("Cookies", Array.from(result.headers.entries()))
-}
-
-simulateLogin().catch((error) => {
-  console.error("Failed to simulate login:", error)
-  process.exit(1)
-})
diff --git a/scripts/migrate-sqlite-to-postgres.mjs b/scripts/migrate-sqlite-to-postgres.mjs
deleted file mode 100644
index 915e318..0000000
--- a/scripts/migrate-sqlite-to-postgres.mjs
+++ /dev/null
@@ -1,264 +0,0 @@
-#!/usr/bin/env node
-/**
- * Script de migracao SQLite -> PostgreSQL
- * Executa com acesso ao SQLite e PostgreSQL para migrar todos os dados
- *
- * Uso:
- *   SQLITE_PATH=/path/to/db.sqlite POSTGRES_URL=postgresql://... node scripts/migrate-sqlite-to-postgres.mjs
- */
-
-import Database from "better-sqlite3"
-import pg from "pg"
-
-const SQLITE_PATH = process.env.SQLITE_PATH || "/app/data/db.sqlite"
-const POSTGRES_URL = process.env.POSTGRES_URL || process.env.DATABASE_URL
-
-if (!POSTGRES_URL) {
-  console.error("ERRO: POSTGRES_URL ou DATABASE_URL e obrigatorio")
-  process.exit(1)
-}
-
-console.log("=".repeat(60))
-console.log("MIGRACAO SQLite -> PostgreSQL")
-console.log("=".repeat(60))
-console.log(`SQLite: ${SQLITE_PATH}`)
-console.log(`PostgreSQL: ${POSTGRES_URL.replace(/:[^:@]+@/, ":***@")}`)
-console.log("")
-
-// Ordem das tabelas respeitando foreign keys
-const TABLES_ORDER = [
-  // Tabelas sem dependencias
-  "Team",
-  "SlaPolicy",
-  "Company",
-  // Tabelas com dependencias simples
-  "User",
-  "Queue",
-  "AuthUser",
-  // Tabelas com chave composta
-  "TeamMember",
-  // Tabelas principais
-  "Ticket",
-  // Tabelas dependentes de Ticket
-  "TicketEvent",
-  "TicketComment",
-  "TicketRating",
-  "TicketAccessToken",
-  // Tabelas de usuario
-  "NotificationPreferences",
-  // Tabelas de relatorios
-  "ReportExportSchedule",
-  "ReportExportRun",
-  // Tabelas de autenticacao
-  "AuthSession",
-  "AuthAccount",
-  "AuthInvite",
-  "AuthInviteEvent",
-  "AuthVerification",
-]
-
-let sqlite
-let pgClient
-
-async function connect() {
-  console.log("[1/4] Conectando aos bancos de dados...")
-
-  try {
-    sqlite = new Database(SQLITE_PATH, { readonly: true })
-    console.log("  SQLite: conectado")
-  } catch (error) {
-    console.error("  SQLite: ERRO -", error.message)
-    process.exit(1)
-  }
-
-  try {
-    pgClient = new pg.Client({ connectionString: POSTGRES_URL })
-    await pgClient.connect()
-    console.log("  PostgreSQL: conectado")
-  } catch (error) {
-    console.error("  PostgreSQL: ERRO -", error.message)
-    process.exit(1)
-  }
-}
-
-async function migrateTable(tableName) {
-  let rows
-  try {
-    rows = sqlite.prepare(`SELECT * FROM "${tableName}"`).all()
-  } catch (error) {
-    console.log(`  ${tableName}: tabela nao existe no SQLite, pulando`)
-    return { table: tableName, migrated: 0, skipped: true }
-  }
-
-  if (rows.length === 0) {
-    console.log(`  ${tableName}: 0 registros`)
-    return { table: tableName, migrated: 0 }
-  }
-
-  const columns = Object.keys(rows[0])
-  const quotedColumns = columns.map(c => `"${c}"`).join(", ")
-  const placeholders = columns.map((_, i) => `$${i + 1}`).join(", ")
-  const insertSql = `INSERT INTO "${tableName}" (${quotedColumns}) VALUES (${placeholders}) ON CONFLICT DO NOTHING`
-
-  let migrated = 0
-  let errors = 0
-
-  for (const row of rows) {
-    const values = columns.map(col => {
-      let val = row[col]
-
-      // Converter JSON string para objeto se necessario (PostgreSQL usa JSONB)
-      if (typeof val === "string") {
-        // Detectar campos JSON pelo conteudo
-        if ((val.startsWith("{") && val.endsWith("}")) || (val.startsWith("[") && val.endsWith("]"))) {
-          try {
-            val = JSON.parse(val)
-          } catch {
-            // Manter como string se nao for JSON valido
-          }
-        }
-      }
-
-      // SQLite usa 0/1 para boolean, PostgreSQL usa true/false
-      // Prisma ja trata isso, mas vamos garantir
-      if (val === 0 || val === 1) {
-        // Detectar campos boolean pelo nome
-        const booleanFields = ["emailVerified", "isLead", "isAvulso", "emailEnabled", "hasBranches", "privacyPolicyAccepted"]
-        if (booleanFields.includes(col)) {
-          val = val === 1
-        }
-      }
-
-      return val
-    })
-
-    try {
-      await pgClient.query(insertSql, values)
-      migrated++
-    } catch (error) {
-      errors++
-      if (errors <= 3) {
-        console.error(`    Erro ao inserir em ${tableName}:`, error.message)
-      }
-    }
-  }
-
-  console.log(`  ${tableName}: ${migrated}/${rows.length} registros migrados${errors > 0 ? ` (${errors} erros)` : ""}`)
-  return { table: tableName, migrated, total: rows.length, errors }
-}
-
-async function updateSequences() {
-  console.log("\n[3/4] Atualizando sequences do PostgreSQL...")
-
-  // PostgreSQL precisa atualizar sequences para auto-increment funcionar corretamente
-  // Mas como usamos CUIDs, isso geralmente nao e necessario
-  // Vamos apenas verificar se ha sequences e atualiza-las se existirem
-
-  const sequenceQuery = `
-    SELECT
-      t.relname as table_name,
-      a.attname as column_name,
-      pg_get_serial_sequence(t.relname::text, a.attname::text) as sequence_name
-    FROM pg_class t
-    JOIN pg_attribute a ON a.attrelid = t.oid
-    WHERE t.relkind = 'r'
-    AND pg_get_serial_sequence(t.relname::text, a.attname::text) IS NOT NULL
-  `
-
-  try {
-    const result = await pgClient.query(sequenceQuery)
-    for (const row of result.rows) {
-      const updateSeq = `
-        SELECT setval('${row.sequence_name}',
-          COALESCE((SELECT MAX("${row.column_name}") FROM "${row.table_name}"), 0) + 1, false)
-      `
-      try {
-        await pgClient.query(updateSeq)
-        console.log(`  Sequence ${row.sequence_name} atualizada`)
-      } catch {
-        // Ignorar erros de sequence
-      }
-    }
-  } catch {
-    console.log("  Nenhuma sequence encontrada (usando CUIDs)")
-  }
-}
-
-async function validateMigration() {
-  console.log("\n[4/4] Validando migracao...")
-
-  const validation = []
-
-  for (const tableName of TABLES_ORDER) {
-    let sqliteCount = 0
-    let pgCount = 0
-
-    try {
-      const sqliteResult = sqlite.prepare(`SELECT COUNT(*) as count FROM "${tableName}"`).get()
-      sqliteCount = sqliteResult?.count || 0
-    } catch {
-      // Tabela nao existe no SQLite
-      continue
-    }
-
-    try {
-      const pgResult = await pgClient.query(`SELECT COUNT(*) as count FROM "${tableName}"`)
-      pgCount = parseInt(pgResult.rows[0]?.count || 0)
-    } catch {
-      pgCount = 0
-    }
-
-    const match = sqliteCount === pgCount
-    validation.push({ table: tableName, sqlite: sqliteCount, postgres: pgCount, match })
-
-    const status = match ? "OK" : "DIFF"
-    console.log(`  ${tableName}: SQLite=${sqliteCount}, PostgreSQL=${pgCount} [${status}]`)
-  }
-
-  const allMatch = validation.every(v => v.match)
-  return allMatch
-}
-
-async function main() {
-  await connect()
-
-  console.log("\n[2/4] Migrando tabelas...")
-
-  try {
-    await pgClient.query("BEGIN")
-
-    for (const tableName of TABLES_ORDER) {
-      await migrateTable(tableName)
-    }
-
-    await pgClient.query("COMMIT")
-    console.log("\n  Transacao commitada com sucesso!")
-
-  } catch (error) {
-    await pgClient.query("ROLLBACK")
-    console.error("\nERRO: Rollback executado -", error.message)
-    process.exit(1)
-  }
-
-  await updateSequences()
-
-  const valid = await validateMigration()
-
-  console.log("\n" + "=".repeat(60))
-  if (valid) {
-    console.log("MIGRACAO CONCLUIDA COM SUCESSO!")
-  } else {
-    console.log("MIGRACAO CONCLUIDA COM DIFERENCAS (verifique os logs)")
-  }
-  console.log("=".repeat(60))
-
-  sqlite.close()
-  await pgClient.end()
-
-  process.exit(valid ? 0 : 1)
-}
-
-main().catch(error => {
-  console.error("Erro fatal:", error)
-  process.exit(1)
-})
diff --git a/scripts/prune-convex-companies.mjs b/scripts/prune-convex-companies.mjs
deleted file mode 100644
index dcbaeec..0000000
--- a/scripts/prune-convex-companies.mjs
+++ /dev/null
@@ -1,55 +0,0 @@
-import "dotenv/config"
-import { ConvexHttpClient } from "convex/browser"
-
-import { createPrismaClient } from "./utils/prisma-client.mjs"
-
-const prisma = createPrismaClient()
-
-const tenantId = process.env.SYNC_TENANT_ID || "tenant-atlas"
-const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL || "http://127.0.0.1:3210"
-const secret = process.env.CONVEX_SYNC_SECRET
-
-if (!secret) {
-  console.error("CONVEX_SYNC_SECRET não configurado. Configure-o para executar o prune.")
-  process.exit(1)
-}
-
-async function main() {
-  const client = new ConvexHttpClient(convexUrl)
-
-  const prismaCompanies = await prisma.company.findMany({
-    where: { tenantId },
-    select: { slug: true },
-  })
-  const validSlugs = new Set(prismaCompanies.map((company) => company.slug))
-
-  const snapshot = await client.query("migrations:exportTenantSnapshot", {
-    tenantId,
-    secret,
-  })
-
-  const extraCompanies = snapshot.companies.filter((company) => !validSlugs.has(company.slug))
-  if (extraCompanies.length === 0) {
-    console.log("Nenhuma empresa extra encontrada no Convex.")
-    return
-  }
-
-  console.log(`Removendo ${extraCompanies.length} empresa(s) do Convex: ${extraCompanies.map((c) => c.slug).join(", ")}`)
-
-  for (const company of extraCompanies) {
-    await client.mutation("companies:removeBySlug", {
-      tenantId,
-      slug: company.slug,
-    })
-  }
-  console.log("Concluído.")
-}
-
-main()
-  .catch((error) => {
-    console.error("Falha ao remover empresas extras do Convex", error)
-    process.exitCode = 1
-  })
-  .finally(async () => {
-    await prisma.$disconnect()
-  })
diff --git a/scripts/reassign-legacy-assignees.mjs b/scripts/reassign-legacy-assignees.mjs
deleted file mode 100644
index 7f11f08..0000000
--- a/scripts/reassign-legacy-assignees.mjs
+++ /dev/null
@@ -1,88 +0,0 @@
-import "dotenv/config"
-import { ConvexHttpClient } from "convex/browser"
-
-const CONVEX_URL = process.env.NEXT_PUBLIC_CONVEX_URL
-const TENANT_ID = process.env.SEED_TENANT_ID ?? "tenant-atlas"
-
-if (!CONVEX_URL) {
-  console.error("NEXT_PUBLIC_CONVEX_URL não definido. Configure o endpoint do Convex e execute novamente.")
-  process.exit(1)
-}
-
-const TARGET_NAMES = new Set(["Ana Souza", "Bruno Lima"])
-const REPLACEMENT = {
-  name: "Rever",
-  email: "renan.pac@paulicon.com.br",
-}
-
-async function main() {
-  const client = new ConvexHttpClient(CONVEX_URL)
-
-  const admin = await client.mutation("users:ensureUser", {
-    tenantId: TENANT_ID,
-    email: "admin@sistema.dev",
-    name: "Administrador",
-    role: "ADMIN",
-  })
-
-  if (!admin?._id) {
-    throw new Error("Não foi possível garantir o usuário administrador")
-  }
-
-  const replacementUser = await client.mutation("users:ensureUser", {
-    tenantId: TENANT_ID,
-    email: REPLACEMENT.email,
-    name: REPLACEMENT.name,
-    role: "AGENT",
-  })
-
-  if (!replacementUser?._id) {
-    throw new Error("Não foi possível garantir o usuário Rever")
-  }
-
-  const agents = await client.query("users:listAgents", { tenantId: TENANT_ID })
-  const targets = agents.filter((agent) => TARGET_NAMES.has(agent.name))
-
-  if (targets.length === 0) {
-    console.log("Nenhum responsável legado encontrado. Nada a atualizar.")
-  }
-
-  const targetIds = new Set(targets.map((agent) => agent._id))
-
-  const tickets = await client.query("tickets:list", {
-    tenantId: TENANT_ID,
-    viewerId: admin._id,
-  })
-
-  let reassignedCount = 0
-  for (const ticket of tickets) {
-    if (ticket.assignee && targetIds.has(ticket.assignee.id)) {
-      await client.mutation("tickets:changeAssignee", {
-        ticketId: ticket.id,
-        assigneeId: replacementUser._id,
-        actorId: admin._id,
-      })
-      reassignedCount += 1
-      console.log(`Ticket ${ticket.reference} reatribuído para ${replacementUser.name}`)
-    }
-  }
-
-  for (const agent of targets) {
-    try {
-      await client.mutation("users:deleteUser", {
-        userId: agent._id,
-        actorId: admin._id,
-      })
-      console.log(`Usuário removido: ${agent.name}`)
-    } catch (error) {
-      console.error(`Falha ao remover ${agent.name}:`, error)
-    }
-  }
-
-  console.log(`Total de tickets reatribuídos: ${reassignedCount}`)
-}
-
-main().catch((error) => {
-  console.error("Erro ao reatribuir responsáveis legacy:", error)
-  process.exitCode = 1
-})
diff --git a/scripts/remove-legacy-demo-users.mjs b/scripts/remove-legacy-demo-users.mjs
deleted file mode 100644
index 866e826..0000000
--- a/scripts/remove-legacy-demo-users.mjs
+++ /dev/null
@@ -1,50 +0,0 @@
-import "dotenv/config"
-
-import { createPrismaClient } from "./utils/prisma-client.mjs"
-
-const prisma = createPrismaClient()
-
-const EMAILS_TO_REMOVE = [
-  "cliente.demo@sistema.dev",
-  "luciana.prado@omnisaude.com.br",
-  "ricardo.matos@omnisaude.com.br",
-  "aline.rezende@atlasengenharia.com.br",
-  "joao.ramos@atlasengenharia.com.br",
-  "fernanda.lima@omnisaude.com.br",
-  "mariana.andrade@atlasengenharia.com.br",
-  "renanzera@gmail.com",
-].map((email) => email.toLowerCase())
-
-async function deleteAuthUserByEmail(email) {
-  const authUser = await prisma.authUser.findUnique({
-    where: { email },
-    select: { id: true, email: true },
-  })
-  if (!authUser) {
-    console.log(`ℹ️  Usuário não encontrado, ignorando: ${email}`)
-    return
-  }
-
-  await prisma.authSession.deleteMany({ where: { userId: authUser.id } })
-  await prisma.authAccount.deleteMany({ where: { userId: authUser.id } })
-  await prisma.authInvite.deleteMany({ where: { email } })
-  await prisma.user.deleteMany({ where: { email } })
-
-  await prisma.authUser.delete({ where: { id: authUser.id } })
-  console.log(`🧹 Removido: ${email}`)
-}
-
-async function main() {
-  for (const email of EMAILS_TO_REMOVE) {
-    await deleteAuthUserByEmail(email)
-  }
-}
-
-main()
-  .catch((error) => {
-    console.error("Falha ao remover usuários legado", error)
-    process.exitCode = 1
-  })
-  .finally(async () => {
-    await prisma.$disconnect()
-  })
diff --git a/scripts/seed-agents.mjs b/scripts/seed-agents.mjs
deleted file mode 100644
index 02973f2..0000000
--- a/scripts/seed-agents.mjs
+++ /dev/null
@@ -1,139 +0,0 @@
-import "dotenv/config"
-import { hashPassword } from "better-auth/crypto"
-import { ConvexHttpClient } from "convex/browser"
-
-import { createPrismaClient } from "./utils/prisma-client.mjs"
-
-const prisma = createPrismaClient()
-
-const USERS = [
-  { name: "Administrador", email: "admin@sistema.dev", role: "admin" },
-  { name: "Gabriel Oliveira", email: "gabriel.oliveira@rever.com.br", role: "agent" },
-  { name: "George Araujo", email: "george.araujo@rever.com.br", role: "agent" },
-  { name: "Hugo Soares", email: "hugo.soares@rever.com.br", role: "agent" },
-  { name: "Julio Cesar", email: "julio@rever.com.br", role: "agent" },
-  { name: "Lorena Magalhães", email: "lorena@rever.com.br", role: "agent" },
-  { name: "Rever", email: "renan.pac@paulicon.com.br", role: "agent" },
-  { name: "Telão", email: "suporte@rever.com.br", role: "agent" },
-  { name: "Thiago Medeiros", email: "thiago.medeiros@rever.com.br", role: "agent" },
-  { name: "Weslei Magalhães", email: "weslei@rever.com.br", role: "agent" },
-]
-
-const TENANT_ID = process.env.SEED_TENANT_ID ?? "tenant-atlas"
-const DEFAULT_AGENT_PASSWORD = process.env.SEED_AGENT_PASSWORD ?? "agent123"
-const DEFAULT_ADMIN_PASSWORD = process.env.SEED_ADMIN_PASSWORD ?? "admin123"
-const CONVEX_URL = process.env.NEXT_PUBLIC_CONVEX_URL
-
-async function syncConvexUsers(users) {
-  if (!CONVEX_URL) {
-    console.warn("NEXT_PUBLIC_CONVEX_URL não definido; sincronização com Convex ignorada.")
-    return
-  }
-
-  const client = new ConvexHttpClient(CONVEX_URL)
-  for (const user of users) {
-    try {
-      await client.mutation("users:ensureUser", {
-        tenantId: TENANT_ID,
-        email: user.email,
-        name: user.name,
-        role: user.role.toUpperCase(),
-      })
-    } catch (error) {
-      console.error(`Falha ao sincronizar usuário ${user.email} com Convex`, error)
-    }
-  }
-}
-
-async function main() {
-  const emails = USERS.map((user) => user.email.toLowerCase())
-
-  const existing = await prisma.authUser.findMany({
-    where: {
-      email: {
-        notIn: emails,
-      },
-    },
-    select: { id: true },
-  })
-
-  if (existing.length > 0) {
-    const ids = existing.map((user) => user.id)
-    await prisma.authSession.deleteMany({ where: { userId: { in: ids } } })
-    await prisma.authAccount.deleteMany({ where: { userId: { in: ids } } })
-    await prisma.authUser.deleteMany({ where: { id: { in: ids } } })
-  }
-
-  const seededUsers = []
-
-  for (const definition of USERS) {
-    const email = definition.email.toLowerCase()
-    const role = definition.role ?? "agent"
-    const password = definition.password ?? (role === "admin" ? DEFAULT_ADMIN_PASSWORD : DEFAULT_AGENT_PASSWORD)
-    const hashedPassword = await hashPassword(password)
-
-    const user = await prisma.authUser.upsert({
-      where: { email },
-      update: {
-        name: definition.name,
-        role,
-        tenantId: TENANT_ID,
-        emailVerified: true,
-      },
-      create: {
-        email,
-        name: definition.name,
-        role,
-        tenantId: TENANT_ID,
-        emailVerified: true,
-        accounts: {
-          create: {
-            providerId: "credential",
-            accountId: email,
-            password: hashedPassword,
-          },
-        },
-      },
-      include: { accounts: true },
-    })
-
-    const credentialAccount = user.accounts.find(
-      (account) => account.providerId === "credential" && account.accountId === email,
-    )
-
-    if (credentialAccount) {
-      await prisma.authAccount.update({
-        where: { id: credentialAccount.id },
-        data: { password: hashedPassword },
-      })
-    } else {
-      await prisma.authAccount.create({
-        data: {
-          userId: user.id,
-          providerId: "credential",
-          accountId: email,
-          password: hashedPassword,
-        },
-      })
-    }
-
-    seededUsers.push({ id: user.id, name: definition.name, email, role })
-    console.log(`✅ Usuário sincronizado: ${definition.name} <${email}> (${role})`)
-  }
-
-  await syncConvexUsers(seededUsers)
-
-  console.log("")
-  console.log(`Senha padrão agentes: ${DEFAULT_AGENT_PASSWORD}`)
-  console.log(`Senha padrão administrador: ${DEFAULT_ADMIN_PASSWORD}`)
-  console.log(`Total de usuários ativos: ${seededUsers.length}`)
-}
-
-main()
-  .catch((error) => {
-    console.error("Erro ao processar agentes", error)
-    process.exitCode = 1
-  })
-  .finally(async () => {
-    await prisma.$disconnect()
-  })
diff --git a/scripts/seed-auth.mjs b/scripts/seed-auth.mjs
deleted file mode 100644
index 145f537..0000000
--- a/scripts/seed-auth.mjs
+++ /dev/null
@@ -1,174 +0,0 @@
-import "dotenv/config"
-import { hashPassword } from "better-auth/crypto"
-
-import { createPrismaClient } from "./utils/prisma-client.mjs"
-
-const prisma = createPrismaClient()
-
-// Em produção, evitar sobrescrever senhas a cada deploy.
-// Por padrão, apenas GARANTE que o usuário e a conta existam (sem resetar senha).
-const ensureOnly = (process.env.SEED_ENSURE_ONLY ?? "true").toLowerCase() === "true"
-
-const tenantId = process.env.SEED_USER_TENANT ?? "tenant-atlas"
-
-const singleUserFromEnv = process.env.SEED_USER_EMAIL
-  ? [{
-      email: process.env.SEED_USER_EMAIL,
-      password: process.env.SEED_USER_PASSWORD ?? "admin123",
-      name: process.env.SEED_USER_NAME ?? "Administrador",
-      role: process.env.SEED_USER_ROLE ?? "admin",
-      tenantId,
-    }]
-  : null
-
-const defaultUsers = singleUserFromEnv ?? [
-  {
-    email: "admin@sistema.dev",
-    password: "admin123",
-    name: "Administrador",
-    role: "admin",
-    tenantId,
-  },
-  {
-    email: "gabriel.oliveira@rever.com.br",
-    password: "agent123",
-    name: "Gabriel Oliveira",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "george.araujo@rever.com.br",
-    password: "agent123",
-    name: "George Araujo",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "hugo.soares@rever.com.br",
-    password: "agent123",
-    name: "Hugo Soares",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "julio@rever.com.br",
-    password: "agent123",
-    name: "Julio Cesar",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "lorena@rever.com.br",
-    password: "agent123",
-    name: "Lorena Magalhães",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "renan.pac@paulicon.com.br",
-    password: "agent123",
-    name: "Rever",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "suporte@rever.com.br",
-    password: "agent123",
-    name: "Telão",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "thiago.medeiros@rever.com.br",
-    password: "agent123",
-    name: "Thiago Medeiros",
-    role: "agent",
-    tenantId,
-  },
-  {
-    email: "weslei@rever.com.br",
-    password: "agent123",
-    name: "Weslei Magalhães",
-    role: "agent",
-    tenantId,
-  },
-]
-
-async function ensureCredentialAccount(userId, email, hashedPassword, updatePassword) {
-  const existing = await prisma.authAccount.findFirst({
-    where: { userId, providerId: "credential", accountId: email },
-  })
-  if (existing) {
-    if (updatePassword) {
-      await prisma.authAccount.update({
-        where: { id: existing.id },
-        data: { password: hashedPassword },
-      })
-    }
-    return existing
-  }
-  return prisma.authAccount.create({
-    data: {
-      userId,
-      providerId: "credential",
-      accountId: email,
-      password: hashedPassword,
-    },
-  })
-}
-
-async function ensureAuthUser({ email, password, name, role, tenantId: userTenant }) {
-  const hashedPassword = await hashPassword(password)
-
-  const existing = await prisma.authUser.findUnique({ where: { email } })
-  if (!existing) {
-    const user = await prisma.authUser.create({
-      data: {
-        email,
-        name,
-        role,
-        tenantId: userTenant,
-        accounts: {
-          create: {
-            providerId: "credential",
-            accountId: email,
-            password: hashedPassword,
-          },
-        },
-      },
-      include: { accounts: true },
-    })
-    console.log(`✅ Usuario criado: ${user.email}`)
-    console.log(`   ID: ${user.id}`)
-    console.log(`   Role: ${user.role}`)
-    console.log(`   Tenant: ${user.tenantId ?? "(nenhum)"}`)
-    console.log(`   Senha provisoria: ${password}`)
-    return
-  }
-
-  // Usuário já existe
-  if (!ensureOnly) {
-    await prisma.authUser.update({
-      where: { id: existing.id },
-      data: { name, role, tenantId: userTenant },
-    })
-  }
-
-  await ensureCredentialAccount(existing.id, email, hashedPassword, !ensureOnly)
-  console.log(`✅ Usuario garantido${ensureOnly ? " (sem reset de senha)" : " (atualizado)"}: ${email}`)
-}
-
-async function main() {
-  for (const user of defaultUsers) {
-    await ensureAuthUser(user)
-  }
-}
-
-main()
-  .catch((error) => {
-    console.error("Erro ao criar usuario seed", error)
-    process.exitCode = 1
-  })
-  .finally(async () => {
-    await prisma.$disconnect()
-  })
diff --git a/scripts/seed-convex-demo.mjs b/scripts/seed-convex-demo.mjs
deleted file mode 100644
index 13dc2f1..0000000
--- a/scripts/seed-convex-demo.mjs
+++ /dev/null
@@ -1,19 +0,0 @@
-import 'dotenv/config'
-import { ConvexHttpClient } from 'convex/browser'
-import { api } from '../convex/_generated/api.js'
-
-async function main() {
-  const url = process.env.NEXT_PUBLIC_CONVEX_URL || 'http://127.0.0.1:3210'
-  const client = new ConvexHttpClient(url)
-  console.log(`[seed] Using Convex at ${url}`)
-  try {
-    await client.mutation(api.seed.seedDemo, {})
-    console.log('[seed] Convex demo data ensured (queues/users)')
-  } catch (err) {
-    console.error('[seed] Failed to seed Convex demo data:', err?.message || err)
-    process.exitCode = 1
-  }
-}
-
-main()
-
diff --git a/scripts/send-test-react-email.tsx b/scripts/send-test-react-email.tsx
deleted file mode 100644
index b5a0915..0000000
--- a/scripts/send-test-react-email.tsx
+++ /dev/null
@@ -1,96 +0,0 @@
-import * as React from "react"
-import dotenv from "dotenv"
-import { render } from "@react-email/render"
-
-import { sendSmtpMail } from "@/server/email-smtp"
-import AutomationEmail, { type AutomationEmailProps } from "../emails/automation-email"
-
-dotenv.config({ path: ".env.local" })
-dotenv.config({ path: ".env" })
-
-type CliArgs = {
-  to: string
-  subject: string
-}
-
-function parseArgs(argv: string[]): CliArgs {
-  const args = argv.slice(2)
-  const get = (key: string) => {
-    const idx = args.findIndex((a) => a === key)
-    if (idx === -1) return null
-    return args[idx + 1] ?? null
-  }
-
-  return {
-    to: get("--to") || process.env.TEST_EMAIL_TO || "monkeyesdras@gmail.com",
-    subject: get("--subject") || "Teste de e-mail — React Email (Raven)",
-  }
-}
-
-function getSmtpConfig() {
-  const host = process.env.SMTP_HOST
-  const port = process.env.SMTP_PORT
-  const username = process.env.SMTP_USER
-  const password = process.env.SMTP_PASS
-  const fromEmail = process.env.SMTP_FROM_EMAIL
-  const fromName = process.env.SMTP_FROM_NAME ?? "Raven"
-
-  if (!host || !port || !username || !password || !fromEmail) return null
-
-  return {
-    host,
-    port: Number(port),
-    username,
-    password,
-    from: `"${fromName}" <${fromEmail}>`,
-    tls: process.env.SMTP_SECURE === "true",
-    rejectUnauthorized: false,
-    timeoutMs: 15000,
-  }
-}
-
-function buildTestEmailProps(subject: string): AutomationEmailProps {
-  const baseUrl = process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || "http://localhost:3000"
-
-  return {
-    title: subject,
-    message:
-      "Olá!\n\nEste é um e-mail de teste gerado pelo React Email, usando o design do Raven.\n\nSe você recebeu esta mensagem, o SMTP está funcionando corretamente.",
-    ticket: {
-      reference: 99999,
-      subject: "Teste de automação (envio de e-mail)",
-      companyName: "Cliente de Teste",
-      status: "PENDING",
-      priority: "MEDIUM",
-      requesterName: "Solicitante",
-      assigneeName: "Administrador",
-    },
-    ctaLabel: "Abrir Raven",
-    ctaUrl: `${baseUrl}/login`,
-    preview: "Teste de e-mail do Raven",
-  }
-}
-
-async function main() {
-  const { to, subject } = parseArgs(process.argv)
-
-  const smtp = getSmtpConfig()
-  if (!smtp) {
-    console.error(
-      "SMTP não configurado. Defina SMTP_HOST, SMTP_PORT, SMTP_USER, SMTP_PASS, SMTP_FROM_EMAIL (e opcionalmente SMTP_FROM_NAME/SMTP_SECURE)."
-    )
-    process.exit(1)
-  }
-
-  const props = buildTestEmailProps(subject)
-  const html = await render(<AutomationEmail {...props} />, { pretty: true })
-
-  await sendSmtpMail(smtp, to, subject, html)
-
-  console.log(`OK: e-mail enviado para ${to}`)
-}
-
-main().catch((error) => {
-  console.error("Falha ao enviar e-mail de teste:", error)
-  process.exit(1)
-})
diff --git a/scripts/setup-dev.sh b/scripts/setup-dev.sh
deleted file mode 100644
index 703411f..0000000
--- a/scripts/setup-dev.sh
+++ /dev/null
@@ -1,252 +0,0 @@
-#!/bin/bash
-# Script de setup para ambiente de desenvolvimento
-# Uso: ./scripts/setup-dev.sh [--ssh]
-#
-# Opcoes:
-#   --ssh    Configurar remotes usando SSH (para repositorio privado)
-
-set -e
-
-# Verificar se deve usar SSH
-USE_SSH=false
-if [ "$1" = "--ssh" ]; then
-    USE_SSH=true
-fi
-
-echo "=== Setup do Ambiente de Desenvolvimento ==="
-echo ""
-
-# Cores para output
-RED='\033[0;31m'
-GREEN='\033[0;32m'
-YELLOW='\033[1;33m'
-CYAN='\033[0;36m'
-NC='\033[0m' # No Color
-
-# Funcao para printar status
-ok() { echo -e "${GREEN}[OK]${NC} $1"; }
-warn() { echo -e "${YELLOW}[AVISO]${NC} $1"; }
-err() { echo -e "${RED}[ERRO]${NC} $1"; }
-info() { echo -e "${CYAN}[INFO]${NC} $1"; }
-
-# 1. Verificar pre-requisitos
-echo "1. Verificando pre-requisitos..."
-
-# Verificar Bun
-if command -v bun &> /dev/null; then
-    BUN_VERSION=$(bun --version)
-    ok "Bun instalado: v$BUN_VERSION"
-else
-    err "Bun nao encontrado!"
-    echo "   Instale com: curl -fsSL https://bun.sh/install | bash"
-    exit 1
-fi
-
-# Verificar Docker
-if command -v docker &> /dev/null; then
-    ok "Docker instalado"
-else
-    warn "Docker nao encontrado. Voce precisara configurar o PostgreSQL manualmente."
-fi
-
-# Verificar Git
-if command -v git &> /dev/null; then
-    ok "Git instalado"
-else
-    err "Git nao encontrado!"
-    exit 1
-fi
-
-# Verificar SSH key (se usando SSH)
-if [ "$USE_SSH" = true ]; then
-    echo ""
-    echo "1.1. Verificando chave SSH..."
-    if [ -f "$HOME/.ssh/id_ed25519.pub" ] || [ -f "$HOME/.ssh/id_rsa.pub" ]; then
-        ok "Chave SSH encontrada"
-        echo "   Certifique-se de que a chave esta adicionada no GitHub e Forgejo"
-    else
-        warn "Chave SSH nao encontrada!"
-        echo ""
-        echo "   Para criar uma chave SSH:"
-        echo "   ssh-keygen -t ed25519 -C \"seu-email@exemplo.com\""
-        echo ""
-        echo "   Depois adicione a chave publica em:"
-        echo "   - GitHub: Settings > SSH and GPG keys > New SSH key"
-        echo "   - Forgejo: Settings > SSH / GPG Keys > Add Key"
-        echo ""
-        read -p "   Deseja continuar mesmo assim? (s/N) " -n 1 -r
-        echo
-        if [[ ! $REPLY =~ ^[Ss]$ ]]; then
-            exit 1
-        fi
-    fi
-fi
-
-echo ""
-
-# 2. Configurar remotes do Git
-echo "2. Configurando remotes do Git..."
-
-# Verificar se estamos em um repositorio git
-if [ ! -d ".git" ]; then
-    err "Este diretorio nao e um repositorio Git!"
-    exit 1
-fi
-
-# URLs dos remotes
-if [ "$USE_SSH" = true ]; then
-    ORIGIN_URL="git@github.com:esdrasrenan/sistema-de-chamados.git"
-    FORGEJO_URL="ssh://git@git.esdrasrenan.com.br:2222/esdras/sistema-de-chamados.git"
-    info "Usando SSH para os remotes (repositorio privado)"
-else
-    ORIGIN_URL="https://github.com/esdrasrenan/sistema-de-chamados.git"
-    FORGEJO_URL="https://git.esdrasrenan.com.br/esdras/sistema-de-chamados.git"
-    info "Usando HTTPS para os remotes (repositorio publico)"
-fi
-
-# Configurar/atualizar origin
-CURRENT_ORIGIN=$(git remote get-url origin 2>/dev/null || echo "")
-if [ "$CURRENT_ORIGIN" != "$ORIGIN_URL" ]; then
-    if [ -n "$CURRENT_ORIGIN" ]; then
-        git remote set-url origin "$ORIGIN_URL"
-        ok "Remote 'origin' atualizado para $ORIGIN_URL"
-    fi
-else
-    ok "Remote 'origin' ja configurado corretamente"
-fi
-
-# Verificar/adicionar remote forgejo
-if git remote get-url forgejo &> /dev/null; then
-    CURRENT_FORGEJO=$(git remote get-url forgejo)
-    if [ "$CURRENT_FORGEJO" != "$FORGEJO_URL" ]; then
-        git remote set-url forgejo "$FORGEJO_URL"
-        ok "Remote 'forgejo' atualizado para $FORGEJO_URL"
-    else
-        ok "Remote 'forgejo' ja configurado corretamente"
-    fi
-else
-    git remote add forgejo "$FORGEJO_URL"
-    ok "Remote 'forgejo' adicionado"
-fi
-
-# Mostrar remotes
-echo "   Remotes configurados:"
-git remote -v | sed 's/^/   /'
-
-echo ""
-
-# 3. Instalar dependencias
-echo "3. Instalando dependencias..."
-bun install
-ok "Dependencias instaladas"
-
-echo ""
-
-# 4. Configurar arquivo .env
-echo "4. Configurando arquivo .env..."
-
-if [ -f ".env" ]; then
-    warn "Arquivo .env ja existe. Pulando..."
-else
-    if [ -f ".env.example" ]; then
-        cp .env.example .env
-        ok "Arquivo .env criado a partir do .env.example"
-        warn "IMPORTANTE: Edite o arquivo .env com suas configuracoes!"
-    else
-        # Criar .env basico
-        cat > .env << 'EOF'
-DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
-BETTER_AUTH_SECRET=dev-secret-change-in-production
-NEXT_PUBLIC_APP_URL=http://localhost:3000
-BETTER_AUTH_URL=http://localhost:3000
-NEXT_PUBLIC_CONVEX_URL=http://localhost:3210
-EOF
-        ok "Arquivo .env criado com valores padrao para desenvolvimento"
-        warn "IMPORTANTE: Ajuste as configuracoes conforme necessario!"
-    fi
-fi
-
-echo ""
-
-# 5. Configurar PostgreSQL via Docker
-echo "5. Configurando PostgreSQL..."
-
-if command -v docker &> /dev/null; then
-    if docker ps -a --format '{{.Names}}' | grep -q '^postgres-dev$'; then
-        # Container existe, verificar se esta rodando
-        if docker ps --format '{{.Names}}' | grep -q '^postgres-dev$'; then
-            ok "PostgreSQL ja esta rodando"
-        else
-            docker start postgres-dev
-            ok "PostgreSQL iniciado"
-        fi
-    else
-        # Criar container
-        docker run -d \
-            --name postgres-dev \
-            -p 5432:5432 \
-            -e POSTGRES_PASSWORD=dev \
-            -e POSTGRES_DB=sistema_chamados \
-            postgres:16
-        ok "PostgreSQL criado e iniciado"
-        echo "   Aguardando PostgreSQL inicializar..."
-        sleep 3
-    fi
-else
-    warn "Docker nao disponivel. Configure o PostgreSQL manualmente."
-    echo "   DATABASE_URL deve apontar para seu servidor PostgreSQL"
-fi
-
-echo ""
-
-# 6. Gerar cliente Prisma
-echo "6. Gerando cliente Prisma..."
-bun run prisma:generate
-ok "Cliente Prisma gerado"
-
-echo ""
-
-# 7. Inicializar banco de dados
-echo "7. Inicializando banco de dados..."
-
-# Verificar se o banco esta acessivel
-if bunx prisma db push --skip-generate 2>/dev/null; then
-    ok "Schema do banco atualizado"
-
-    # Seed inicial
-    echo "   Populando dados iniciais..."
-    if bun run auth:seed 2>/dev/null; then
-        ok "Dados iniciais criados"
-    else
-        warn "Seed falhou ou ja foi executado anteriormente"
-    fi
-else
-    warn "Nao foi possivel conectar ao banco de dados"
-    echo "   Verifique se o PostgreSQL esta rodando e as credenciais no .env"
-fi
-
-echo ""
-
-# 8. Configurar alias do Git (opcional)
-echo "8. Configurando alias do Git..."
-
-if git config --get alias.push-all &> /dev/null; then
-    ok "Alias 'push-all' ja configurado"
-else
-    git config alias.push-all '!git push origin main && git push forgejo main'
-    ok "Alias 'push-all' criado (use: git push-all)"
-fi
-
-echo ""
-echo "=== Setup Concluido! ==="
-echo ""
-echo "Proximos passos:"
-echo "  1. Verifique/edite o arquivo .env"
-echo "  2. Execute: bun run dev:bun"
-echo "  3. Acesse: http://localhost:3000"
-echo "  4. Login: admin@sistema.dev / admin123"
-echo ""
-echo "Para fazer deploy:"
-echo "  git push origin main && git push forgejo main"
-echo "  ou: git push-all"
-echo ""
diff --git a/scripts/start-web.sh b/scripts/start-web.sh
deleted file mode 100644
index 51247a2..0000000
--- a/scripts/start-web.sh
+++ /dev/null
@@ -1,142 +0,0 @@
-#!/usr/bin/env bash
-set -euo pipefail
-
-echo "[start-web] Starting web service..."
-echo "[start-web] Bun: $(bun --version || true)"
-
-cd /app
-
-export BUN_INSTALL_CACHE_DIR="${BUN_INSTALL_CACHE_DIR:-/tmp/bun-cache}"
-mkdir -p "$BUN_INSTALL_CACHE_DIR"
-
-echo "[start-web] Using bun cache dir: $BUN_INSTALL_CACHE_DIR"
-echo "[start-web] Using APP_DIR=$(pwd)"
-echo "[start-web] NEXT_PUBLIC_APP_URL=${NEXT_PUBLIC_APP_URL:-}"
-echo "[start-web] NEXT_PUBLIC_CONVEX_URL=${NEXT_PUBLIC_CONVEX_URL:-}"
-echo "[start-web] DATABASE_URL=${DATABASE_URL:+set}"
-
-# Ensure system deps for native modules (best-effort, idempotent)
-if command -v apt-get >/dev/null 2>&1; then
-  if [ "${SKIP_APT_BOOTSTRAP:-false}" = "true" ]; then
-    echo "[start-web] SKIP_APT_BOOTSTRAP=true; skipping apt bootstrap"
-  else
-    # Ensure curl/gnupg for NodeSource setup
-    if ! command -v curl >/dev/null 2>&1; then
-      apt-get update -y || true
-      apt-get install -y --no-install-recommends curl ca-certificates gnupg || true
-    fi
-
-    install_node() {
-      local current_node_major=""
-      if command -v node >/dev/null 2>&1; then
-        current_node_major=$(node -v | sed -E 's/^v([0-9]+).*/\1/')
-        if [ -n "$current_node_major" ] && [ "$current_node_major" -ge 20 ]; then
-          return 0
-        fi
-      fi
-
-      echo "[start-web] installing Node.js 22.x via NodeSource"
-      curl -fsSL https://deb.nodesource.com/setup_22.x | bash - || true
-      apt-get update -y || true
-      apt-get install -y --no-install-recommends nodejs || true
-    }
-
-    # Base toolchain for native modules
-    apt-get update -y || true
-    apt-get install -y --no-install-recommends build-essential python3 make pkg-config || true
-
-    if ! command -v openssl >/dev/null 2>&1; then
-      echo "[start-web] openssl not found; installing via apt-get (requires root)"
-      apt-get update -y || true
-      apt-get install -y --no-install-recommends openssl ca-certificates || true
-    fi
-    if ! command -v node >/dev/null 2>&1 && [ -x /usr/bin/nodejs ]; then
-      ln -sf /usr/bin/nodejs /usr/bin/node || true
-    fi
-    install_node
-  fi
-else
-  echo "[start-web] apt-get unavailable; skipping system deps install" >&2
-fi
-
-# Aguardar PostgreSQL estar pronto
-wait_for_postgres() {
-  local max_attempts=30
-  local attempt=1
-
-  echo "[start-web] Aguardando PostgreSQL..."
-
-  while [ $attempt -le $max_attempts ]; do
-    if node -e "
-      const url = process.env.DATABASE_URL;
-      if (!url) { console.error('DATABASE_URL not set'); process.exit(1); }
-      fetch(url.replace(/^postgresql:/, 'http:').replace(/\/[^/]+$/, '/'), { method: 'HEAD', signal: AbortSignal.timeout(2000) })
-        .then(() => process.exit(0))
-        .catch(() => process.exit(1));
-    " 2>/dev/null; then
-      echo "[start-web] PostgreSQL pronto!"
-      return 0
-    fi
-
-    # Fallback: tenta via psql se disponivel
-    if command -v psql >/dev/null 2>&1; then
-      if psql "$DATABASE_URL" -c "SELECT 1" >/dev/null 2>&1; then
-        echo "[start-web] PostgreSQL pronto (via psql)!"
-        return 0
-      fi
-    fi
-
-    # Fallback simples: verifica se o host responde
-    local pg_host=$(echo "$DATABASE_URL" | sed -E 's/.*@([^:\/]+).*/\1/')
-    local pg_port=$(echo "$DATABASE_URL" | sed -E 's/.*:([0-9]+)\/.*/\1/')
-    if timeout 2 bash -c "echo >/dev/tcp/$pg_host/$pg_port" 2>/dev/null; then
-      echo "[start-web] PostgreSQL acessivel na porta $pg_port!"
-      return 0
-    fi
-
-    echo "[start-web] Tentativa $attempt/$max_attempts - PostgreSQL nao disponivel"
-    sleep 2
-    attempt=$((attempt + 1))
-  done
-
-  echo "[start-web] AVISO: PostgreSQL nao confirmado apos $max_attempts tentativas, continuando mesmo assim..."
-  return 0
-}
-
-# Verificar se DATABASE_URL esta definida
-if [ -z "${DATABASE_URL:-}" ]; then
-  echo "[start-web] ERRO: DATABASE_URL nao definida"
-  exit 1
-fi
-
-# Aguardar PostgreSQL em producao
-if [ "${NODE_ENV:-}" = "production" ]; then
-  wait_for_postgres
-fi
-
-# Bun keeps its store in node_modules/.bun by default; ensure it exists and is writable
-mkdir -p node_modules/.bun >/dev/null 2>&1 || true
-
-# Prisma generate (idempotent) and apply DB migrations
-echo "[start-web] prisma generate (bun runtime)"
-bunx --bun prisma generate
-
-echo "[start-web] prisma migrate deploy (bun runtime)"
-bunx --bun prisma migrate deploy
-
-# Seed Better Auth users safely (ensure-only by default)
-if [ "${SKIP_AUTH_SEED:-false}" != "true" ]; then
-  echo "[start-web] seeding Better Auth users (ensure-only)"
-  bun run auth:seed || true
-else
-  echo "[start-web] skipping auth seed (SKIP_AUTH_SEED=true)"
-fi
-
-echo "[start-web] launching Next.js"
-PORT=${PORT:-3000}
-NODE_MAJOR=$(command -v node >/dev/null 2>&1 && node -v | sed -E 's/^v([0-9]+).*/\1/' || echo "")
-if [ -z "$NODE_MAJOR" ] || [ "$NODE_MAJOR" -lt 20 ]; then
-  echo "[start-web] Node.js 20+ not available; aborting"
-  exit 1
-fi
-exec node node_modules/next/dist/bin/next start --port "$PORT"
diff --git a/scripts/sync-prisma-to-convex.mjs b/scripts/sync-prisma-to-convex.mjs
deleted file mode 100644
index 177a808..0000000
--- a/scripts/sync-prisma-to-convex.mjs
+++ /dev/null
@@ -1,188 +0,0 @@
-import "dotenv/config"
-import { ConvexHttpClient } from "convex/browser"
-
-import { createPrismaClient } from "./utils/prisma-client.mjs"
-
-const prisma = createPrismaClient()
-
-function toMillis(date) {
-  return date instanceof Date ? date.getTime() : date ? new Date(date).getTime() : undefined
-}
-
-function normalizeString(value, fallback = "") {
-  if (!value) return fallback
-  return value.trim()
-}
-
-function slugify(value) {
-  return normalizeString(value)
-    .toLowerCase()
-    .replace(/[^a-z0-9\s-]/g, "")
-    .replace(/\s+/g, "-")
-    .replace(/-+/g, "-") || undefined
-}
-
-function normalizePrismaSlaSnapshot(snapshot) {
-  if (!snapshot || typeof snapshot !== "object") return undefined
-  const record = snapshot
-  const pauseStatuses =
-    Array.isArray(record.pauseStatuses) && record.pauseStatuses.length > 0
-      ? record.pauseStatuses.filter((value) => typeof value === "string")
-      : undefined
-
-  const normalized = {
-    categoryId: typeof record.categoryId === "string" ? record.categoryId : undefined,
-    categoryName: typeof record.categoryName === "string" ? record.categoryName : undefined,
-    priority: typeof record.priority === "string" ? record.priority : undefined,
-    responseTargetMinutes: typeof record.responseTargetMinutes === "number" ? record.responseTargetMinutes : undefined,
-    responseMode: typeof record.responseMode === "string" ? record.responseMode : undefined,
-    solutionTargetMinutes: typeof record.solutionTargetMinutes === "number" ? record.solutionTargetMinutes : undefined,
-    solutionMode: typeof record.solutionMode === "string" ? record.solutionMode : undefined,
-    alertThreshold: typeof record.alertThreshold === "number" ? record.alertThreshold : undefined,
-    pauseStatuses,
-  }
-
-  return Object.values(normalized).some((value) => value !== undefined) ? normalized : undefined
-}
-
-async function main() {
-  const tenantId = process.env.SYNC_TENANT_ID || "tenant-atlas"
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL || "http://127.0.0.1:3210"
-  const secret = process.env.CONVEX_SYNC_SECRET
-
-  if (!secret) {
-    console.error("CONVEX_SYNC_SECRET não configurado. Configure no .env.")
-    process.exit(1)
-  }
-
-  const [users, queues, tickets, companies] = await Promise.all([
-    prisma.user.findMany({
-      include: {
-        teams: {
-          include: { team: true },
-        },
-        company: true,
-      },
-    }),
-    prisma.queue.findMany(),
-    prisma.ticket.findMany({
-      include: {
-        requester: true,
-        assignee: true,
-        queue: true,
-        company: true,
-        comments: {
-          include: {
-            author: true,
-          },
-        },
-        events: true,
-      },
-      orderBy: { createdAt: "asc" },
-    }),
-    prisma.company.findMany(),
-  ])
-
-  const userSnapshot = users.map((user) => ({
-    email: user.email,
-    name: normalizeString(user.name, user.email),
-    role: user.role,
-    avatarUrl: user.avatarUrl ?? undefined,
-    teams: user.teams
-      .map((membership) => membership.team?.name)
-      .filter((name) => Boolean(name) && typeof name === "string"),
-    companySlug: user.company?.slug ?? undefined,
-  }))
-
-  const queueSnapshot = queues.map((queue) => ({
-    name: normalizeString(queue.name, queue.slug ?? queue.id),
-    slug: queue.slug ? queue.slug : normalizeString(queue.name, queue.id).toLowerCase().replace(/\s+/g, "-"),
-  }))
-
-  const referenceFallbackStart = 41000
-  let referenceCounter = referenceFallbackStart
-
-  const ticketSnapshot = tickets.map((ticket) => {
-    const reference = ticket.reference && ticket.reference > 0 ? ticket.reference : ++referenceCounter
-    const requesterEmail = ticket.requester?.email ?? userSnapshot[0]?.email ?? "unknown@example.com"
-    const assigneeEmail = ticket.assignee?.email ?? undefined
-    const queueSlug = ticket.queue?.slug ?? slugify(ticket.queue?.name)
-    const companySlug = ticket.company?.slug ?? ticket.requester?.company?.slug ?? undefined
-
-    return {
-      reference,
-      subject: normalizeString(ticket.subject, `Ticket ${reference}`),
-      summary: ticket.summary ?? undefined,
-      status: ticket.status,
-      priority: ticket.priority,
-      channel: ticket.channel,
-      queueSlug: queueSlug ?? undefined,
-      requesterEmail,
-      assigneeEmail,
-      companySlug,
-      dueAt: toMillis(ticket.dueAt) ?? undefined,
-      firstResponseAt: toMillis(ticket.firstResponseAt) ?? undefined,
-      resolvedAt: toMillis(ticket.resolvedAt) ?? undefined,
-      closedAt: toMillis(ticket.closedAt) ?? undefined,
-      createdAt: toMillis(ticket.createdAt) ?? Date.now(),
-      updatedAt: toMillis(ticket.updatedAt) ?? Date.now(),
-      tags: Array.isArray(ticket.tags) ? ticket.tags : undefined,
-      slaSnapshot: normalizePrismaSlaSnapshot(ticket.slaSnapshot),
-      slaResponseDueAt: toMillis(ticket.slaResponseDueAt),
-      slaSolutionDueAt: toMillis(ticket.slaSolutionDueAt),
-      slaResponseStatus: ticket.slaResponseStatus ?? undefined,
-      slaSolutionStatus: ticket.slaSolutionStatus ?? undefined,
-      slaPausedAt: toMillis(ticket.slaPausedAt),
-      slaPausedBy: ticket.slaPausedBy ?? undefined,
-      slaPausedMs: typeof ticket.slaPausedMs === "number" ? ticket.slaPausedMs : undefined,
-      comments: ticket.comments.map((comment) => ({
-        authorEmail: comment.author?.email ?? requesterEmail,
-        visibility: comment.visibility,
-        body: comment.body,
-        createdAt: toMillis(comment.createdAt) ?? Date.now(),
-        updatedAt: toMillis(comment.updatedAt) ?? Date.now(),
-      })),
-      events: ticket.events.map((event) => ({
-        type: event.type,
-        payload: event.payload ?? {},
-        createdAt: toMillis(event.createdAt) ?? Date.now(),
-      })),
-    }
-  })
-
-  const companySnapshot = companies.map((company) => ({
-    slug: company.slug ?? slugify(company.name),
-    name: company.name,
-    cnpj: company.cnpj ?? undefined,
-    domain: company.domain ?? undefined,
-    phone: company.phone ?? undefined,
-    description: company.description ?? undefined,
-    address: company.address ?? undefined,
-    createdAt: toMillis(company.createdAt) ?? Date.now(),
-    updatedAt: toMillis(company.updatedAt) ?? Date.now(),
-  }))
-
-  const client = new ConvexHttpClient(convexUrl)
-
-  const result = await client.mutation("migrations:importPrismaSnapshot", {
-    secret,
-    snapshot: {
-      tenantId,
-      companies: companySnapshot,
-      users: userSnapshot,
-      queues: queueSnapshot,
-      tickets: ticketSnapshot,
-    },
-  })
-
-  console.log("Sincronização concluída:", result)
-}
-
-main()
-  .catch((error) => {
-    console.error(error)
-    process.exitCode = 1
-  })
-  .finally(async () => {
-    await prisma.$disconnect()
-  })
diff --git a/scripts/test-all-emails.tsx b/scripts/test-all-emails.tsx
deleted file mode 100644
index ef9929a..0000000
--- a/scripts/test-all-emails.tsx
+++ /dev/null
@@ -1,188 +0,0 @@
-import * as React from "react"
-import dotenv from "dotenv"
-import { render } from "@react-email/render"
-
-import { sendSmtpMail } from "@/server/email-smtp"
-import AutomationEmail, { type AutomationEmailProps } from "../emails/automation-email"
-import SimpleNotificationEmail, { type SimpleNotificationEmailProps } from "../emails/simple-notification-email"
-
-dotenv.config({ path: ".env.local" })
-dotenv.config({ path: ".env" })
-
-function getSmtpConfig() {
-  const host = process.env.SMTP_HOST
-  const port = process.env.SMTP_PORT
-  const username = process.env.SMTP_USER
-  const password = process.env.SMTP_PASS
-  const fromEmail = process.env.SMTP_FROM_EMAIL
-  const fromName = process.env.SMTP_FROM_NAME ?? "Raven"
-
-  if (!host || !port || !username || !password || !fromEmail) return null
-
-  return {
-    host,
-    port: Number(port),
-    username,
-    password,
-    from: `"${fromName}" <${fromEmail}>`,
-    tls: process.env.SMTP_SECURE === "true",
-    rejectUnauthorized: false,
-    timeoutMs: 15000,
-  }
-}
-
-type EmailScenario = {
-  name: string
-  subject: string
-  render: () => Promise<string>
-}
-
-const baseUrl = process.env.NEXT_PUBLIC_APP_URL || "https://tickets.esdrasrenan.com.br"
-
-const scenarios: EmailScenario[] = [
-  {
-    name: "Ticket Criado",
-    subject: "[TESTE] Novo chamado #41025 aberto",
-    render: async () => {
-      const props: SimpleNotificationEmailProps = {
-        title: "Novo chamado #41025 aberto",
-        message: "Seu chamado foi registrado com sucesso. Nossa equipe irá analisá-lo em breve.\n\nAssunto: Computador reiniciando sozinho\nPrioridade: Alta\nStatus: Pendente",
-        ctaLabel: "Ver chamado",
-        ctaUrl: `${baseUrl}/portal/tickets/test123`,
-      }
-      return render(<SimpleNotificationEmail {...props} />, { pretty: true })
-    },
-  },
-  {
-    name: "Ticket Resolvido",
-    subject: "[TESTE] Chamado #41025 foi encerrado",
-    render: async () => {
-      const props: SimpleNotificationEmailProps = {
-        title: "Chamado #41025 encerrado",
-        message: "O chamado 'Computador reiniciando sozinho' foi marcado como concluído.\n\nCaso necessário, você pode responder pelo portal para reabrir dentro do prazo.",
-        ctaLabel: "Ver detalhes",
-        ctaUrl: `${baseUrl}/portal/tickets/test123`,
-      }
-      return render(<SimpleNotificationEmail {...props} />, { pretty: true })
-    },
-  },
-  {
-    name: "Novo Comentário",
-    subject: "[TESTE] Atualização no chamado #41025",
-    render: async () => {
-      const props: SimpleNotificationEmailProps = {
-        title: "Nova atualização no seu chamado #41025",
-        message: "Um novo comentário foi adicionado ao chamado 'Computador reiniciando sozinho'.\n\nClique abaixo para visualizar e responder pelo portal.",
-        ctaLabel: "Abrir e responder",
-        ctaUrl: `${baseUrl}/portal/tickets/test123`,
-      }
-      return render(<SimpleNotificationEmail {...props} />, { pretty: true })
-    },
-  },
-  {
-    name: "Automação - Mudança de Prioridade",
-    subject: "[TESTE] Prioridade alterada no chamado #41025",
-    render: async () => {
-      const props: AutomationEmailProps = {
-        title: "Prioridade alterada para Urgente",
-        message: "A prioridade do seu chamado foi alterada automaticamente pelo sistema.\n\nIsso pode ter ocorrido devido a regras de SLA ou categorização automática.",
-        ticket: {
-          reference: 41025,
-          subject: "Computador reiniciando sozinho",
-          companyName: "Paulicon Contabil",
-          status: "AWAITING_ATTENDANCE",
-          priority: "URGENT",
-          requesterName: "Renan",
-          assigneeName: "Administrador",
-        },
-        ctaLabel: "Ver chamado",
-        ctaUrl: `${baseUrl}/portal/tickets/test123`,
-      }
-      return render(<AutomationEmail {...props} />, { pretty: true })
-    },
-  },
-  {
-    name: "Automação - Atribuição de Agente",
-    subject: "[TESTE] Agente atribuído ao chamado #41025",
-    render: async () => {
-      const props: AutomationEmailProps = {
-        title: "Agente atribuído ao seu chamado",
-        message: "O agente Administrador foi automaticamente atribuído ao seu chamado e entrará em contato em breve.",
-        ticket: {
-          reference: 41025,
-          subject: "Computador reiniciando sozinho",
-          companyName: "Paulicon Contabil",
-          status: "AWAITING_ATTENDANCE",
-          priority: "HIGH",
-          requesterName: "Renan",
-          assigneeName: "Administrador",
-        },
-        ctaLabel: "Ver chamado",
-        ctaUrl: `${baseUrl}/portal/tickets/test123`,
-      }
-      return render(<AutomationEmail {...props} />, { pretty: true })
-    },
-  },
-  {
-    name: "Redefinição de Senha",
-    subject: "[TESTE] Redefinição de senha - Raven",
-    render: async () => {
-      const props: SimpleNotificationEmailProps = {
-        title: "Redefinição de Senha",
-        message: "Recebemos uma solicitação para redefinir a senha da sua conta.\n\nSe você não fez essa solicitação, pode ignorar este e-mail.\n\nEste link expira em 1 hora.",
-        ctaLabel: "Redefinir Senha",
-        ctaUrl: `${baseUrl}/redefinir-senha?token=abc123def456`,
-      }
-      return render(<SimpleNotificationEmail {...props} />, { pretty: true })
-    },
-  },
-]
-
-async function main() {
-  const targetEmail = process.argv[2] ?? "renan.pac@paulicon.com.br"
-
-  const smtp = getSmtpConfig()
-  if (!smtp) {
-    console.error("SMTP não configurado. Defina as variáveis SMTP_HOST, SMTP_PORT, SMTP_USER, SMTP_PASS, SMTP_FROM_EMAIL")
-    process.exit(1)
-  }
-
-  console.log("=".repeat(60))
-  console.log("Teste de E-mails - Sistema de Chamados Raven")
-  console.log("=".repeat(60))
-  console.log(`\nDestinatario: ${targetEmail}`)
-  console.log(`SMTP: ${smtp.host}:${smtp.port}`)
-  console.log(`De: ${smtp.from}`)
-  console.log(`\nEnviando ${scenarios.length} e-mails de teste...\n`)
-
-  let success = 0
-  let failed = 0
-
-  for (const scenario of scenarios) {
-    try {
-      process.stdout.write(`  ${scenario.name}... `)
-      const html = await scenario.render()
-      await sendSmtpMail(smtp, targetEmail, scenario.subject, html)
-      console.log("OK")
-      success++
-      // Pequeno delay entre envios para evitar rate limit
-      await new Promise((resolve) => setTimeout(resolve, 500))
-    } catch (error) {
-      console.log(`ERRO: ${error instanceof Error ? error.message : error}`)
-      failed++
-    }
-  }
-
-  console.log("\n" + "=".repeat(60))
-  console.log(`Resultado: ${success} enviados, ${failed} falharam`)
-  console.log("=".repeat(60))
-
-  if (failed > 0) {
-    process.exit(1)
-  }
-}
-
-main().catch((error) => {
-  console.error("Erro fatal:", error)
-  process.exit(1)
-})
diff --git a/scripts/test-email.ts b/scripts/test-email.ts
deleted file mode 100644
index 64a375e..0000000
--- a/scripts/test-email.ts
+++ /dev/null
@@ -1,209 +0,0 @@
-/**
- * Script para testar envio de e-mail
- * Uso: bun scripts/test-email.ts [destinatario]
- */
-
-import { sendSmtpMail } from "../src/server/email-smtp"
-import { renderTemplate } from "../src/server/email/email-templates"
-
-const DESTINATARIO = process.argv[2] || "renan.pac@paulicon.com.br"
-
-// Credenciais do SMTP (usando as da documentacao)
-const smtpConfig = {
-  host: "smtp.c.inova.com.br",
-  port: 587,
-  username: "envio@rever.com.br",
-  password: "CAAJQm6ZT6AUdhXRTDYu",
-  from: '"Sistema de Chamados" <envio@rever.com.br>',
-  starttls: true,
-  tls: false,
-  rejectUnauthorized: false,
-  timeoutMs: 15000,
-}
-
-async function testEmail() {
-  console.log("=".repeat(50))
-  console.log("TESTE DE ENVIO DE E-MAIL")
-  console.log("=".repeat(50))
-  console.log(`Destinatario: ${DESTINATARIO}`)
-  console.log(`SMTP: ${smtpConfig.host}:${smtpConfig.port}`)
-  console.log("")
-
-  // 1. Teste basico
-  console.log("[1/10] Enviando e-mail de teste basico...")
-  try {
-    const html = renderTemplate("test", {
-      title: "Teste do Sistema de E-mail",
-      message: "Este e-mail confirma que o sistema de notificacoes esta funcionando corretamente.",
-      timestamp: new Date().toLocaleString("pt-BR", { timeZone: "America/Sao_Paulo" }),
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Teste - Sistema de Chamados Raven", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 2. Teste de abertura de chamado
-  console.log("\n[2/10] Enviando notificacao de abertura de chamado...")
-  try {
-    const html = renderTemplate("ticket_created", {
-      reference: 12345,
-      subject: "Problema no sistema de vendas",
-      status: "PENDING",
-      priority: "HIGH",
-      createdAt: new Date().toISOString(),
-      viewUrl: "https://tickets.esdrasrenan.com.br/tickets/12345",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Chamado #12345 Aberto - Problema no sistema de vendas", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 3. Teste de resolucao de chamado
-  console.log("\n[3/10] Enviando notificacao de resolucao...")
-  try {
-    const html = renderTemplate("ticket_resolved", {
-      reference: 12345,
-      subject: "Problema no sistema de vendas",
-      assigneeName: "Joao Silva",
-      resolutionSummary: "O problema foi identificado como uma configuracao incorreta no modulo de pagamentos. A configuracao foi corrigida e o sistema esta funcionando normalmente.",
-      viewUrl: "https://tickets.esdrasrenan.com.br/tickets/12345",
-      rateUrl: "https://tickets.esdrasrenan.com.br/rate/12345",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Chamado #12345 Resolvido - Problema no sistema de vendas", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 4. Teste de comentario
-  console.log("\n[4/10] Enviando notificacao de comentario...")
-  try {
-    const html = renderTemplate("ticket_comment", {
-      reference: 12345,
-      subject: "Problema no sistema de vendas",
-      authorName: "Joao Silva",
-      commentBody: "Estou analisando o problema e em breve envio uma atualizacao. Por favor, verifique se o erro persiste apos limpar o cache do navegador.",
-      commentedAt: new Date().toISOString(),
-      viewUrl: "https://tickets.esdrasrenan.com.br/tickets/12345",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Nova atualizacao no Chamado #12345", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 5. Teste de atribuicao de chamado
-  console.log("\n[5/10] Enviando notificacao de atribuicao...")
-  try {
-    const html = renderTemplate("ticket_assigned", {
-      reference: 12345,
-      subject: "Problema no sistema de vendas",
-      status: "AWAITING_ATTENDANCE",
-      priority: "HIGH",
-      requesterName: "Maria Santos",
-      assigneeName: "Joao Silva",
-      isForRequester: false,
-      viewUrl: "https://tickets.esdrasrenan.com.br/tickets/12345",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Chamado #12345 Atribuido", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 6. Teste de mudanca de status
-  console.log("\n[6/10] Enviando notificacao de mudanca de status...")
-  try {
-    const html = renderTemplate("ticket_status", {
-      reference: 12345,
-      subject: "Problema no sistema de vendas",
-      oldStatus: "PENDING",
-      newStatus: "AWAITING_ATTENDANCE",
-      viewUrl: "https://tickets.esdrasrenan.com.br/tickets/12345",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Status do Chamado #12345 Alterado", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 7. Teste de reset de senha
-  console.log("\n[7/10] Enviando notificacao de reset de senha...")
-  try {
-    const html = renderTemplate("password_reset", {
-      resetUrl: "https://tickets.esdrasrenan.com.br/reset-password?token=abc123",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Redefinicao de Senha - Raven", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 8. Teste de convite
-  console.log("\n[8/10] Enviando notificacao de convite...")
-  try {
-    const html = renderTemplate("invite", {
-      inviterName: "Admin Sistema",
-      roleName: "Agente",
-      companyName: "Empresa Teste",
-      inviteUrl: "https://tickets.esdrasrenan.com.br/invite?token=xyz789",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Voce foi convidado - Raven", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 9. Teste de novo login
-  console.log("\n[9/10] Enviando notificacao de novo login...")
-  try {
-    const html = renderTemplate("new_login", {
-      loginAt: new Date().toISOString(),
-      userAgent: "Chrome 120 no Windows 11",
-      ipAddress: "189.45.123.78",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "Novo Acesso Detectado - Raven", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  // 10. Teste de SLA em risco
-  console.log("\n[10/10] Enviando notificacao de SLA em risco...")
-  try {
-    const html = renderTemplate("sla_warning", {
-      reference: 12345,
-      subject: "Problema no sistema de vendas",
-      status: "AWAITING_ATTENDANCE",
-      priority: "HIGH",
-      requesterName: "Maria Santos",
-      assigneeName: "Joao Silva",
-      timeRemaining: "2 horas",
-      dueAt: new Date(Date.now() + 2 * 60 * 60 * 1000).toISOString(),
-      viewUrl: "https://tickets.esdrasrenan.com.br/tickets/12345",
-    })
-
-    await sendSmtpMail(smtpConfig, DESTINATARIO, "ALERTA: SLA em Risco - Chamado #12345", html)
-    console.log("   SUCESSO!")
-  } catch (error) {
-    console.error("   ERRO:", (error as Error).message)
-  }
-
-  console.log("\n" + "=".repeat(50))
-  console.log("TESTE CONCLUIDO - 10 TIPOS DE NOTIFICACAO")
-  console.log("=".repeat(50))
-  console.log(`Verifique a caixa de entrada de: ${DESTINATARIO}`)
-}
-
-testEmail().catch(console.error)
diff --git a/scripts/test-windows-machine-info.ps1 b/scripts/test-windows-machine-info.ps1
deleted file mode 100644
index 4e41f7a..0000000
--- a/scripts/test-windows-machine-info.ps1
+++ /dev/null
@@ -1,170 +0,0 @@
-[CmdletBinding()]
-param(
-    [switch]$Json
-)
-
-Set-StrictMode -Version Latest
-$ErrorActionPreference = 'Stop'
-
-function Get-ActivationStatus {
-    $result = [ordered]@{
-        LicenseStatus        = $null
-        LicenseStatusText    = $null
-        ProductName          = $null
-        PartialProductKey    = $null
-        IsActivated          = $false
-        RawItemCount         = 0
-        Notes                = @()
-    }
-
-    try {
-        $cv = Get-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion'
-        $os = Get-CimInstance Win32_OperatingSystem -ErrorAction Stop
-        $lsItems = Get-CimInstance -Query "SELECT Name, Description, LicenseStatus, PartialProductKey FROM SoftwareLicensingProduct WHERE PartialProductKey IS NOT NULL" -ErrorAction Stop |
-            Where-Object { $_.Name -like 'Windows*' -or $_.Description -like 'Windows*' } |
-            Sort-Object -Property LicenseStatus -Descending
-
-        $result.RawItemCount = ($lsItems | Measure-Object).Count
-        $activated = $lsItems | Where-Object { $_.LicenseStatus -eq 1 } | Select-Object -First 1
-        $primary = if ($activated) { $activated } else { $lsItems | Select-Object -First 1 }
-
-        if ($primary) {
-            $result.LicenseStatus = $primary.LicenseStatus
-            $result.LicenseStatusText = switch ($primary.LicenseStatus) {
-                0 { 'Unlicensed' }
-                1 { 'Licensed' }
-                2 { 'Out-Of-Box Grace Period' }
-                3 { 'Out-Of-Tolerance Grace Period' }
-                4 { 'Non-Genuine Grace Period' }
-                5 { 'Notification' }
-                6 { 'Extended Grace' }
-                Default { "Unknown ($($_))" }
-            }
-            $result.ProductName = $primary.Name
-            $result.PartialProductKey = $primary.PartialProductKey
-            $result.IsActivated = [bool]($primary.LicenseStatus -eq 1)
-        } else {
-            $result.Notes += 'Nenhum produto Windows com PartialProductKey encontrado.'
-        }
-
-        if ($cv.InstallationType) {
-            $result.Notes += "InstallationType: $($cv.InstallationType)"
-        }
-        if ($os.Caption) {
-            $result.Notes += "Caption: $($os.Caption)"
-        }
-    } catch {
-        $result.Notes += "Erro ao consultar ativação: $($_.Exception.Message)"
-    }
-
-    return $result
-}
-
-function Get-DefenderStatus {
-    $result = [ordered]@{
-        CommandAvailable          = $false
-        AMRunningMode             = $null
-        AntivirusEnabled          = $null
-        RealTimeProtectionEnabled = $null
-        AntispywareEnabled        = $null
-        Notes                     = @()
-    }
-
-    $command = Get-Command -Name Get-MpComputerStatus -ErrorAction SilentlyContinue
-    if (-not $command) {
-        $result.Notes += 'Cmdlet Get-MpComputerStatus não está disponível (talvez a funcionalidade do Defender não esteja instalada).'
-        return $result
-    }
-
-    $result.CommandAvailable = $true
-
-    try {
-        $status = Get-MpComputerStatus | Select-Object AMRunningMode,AntivirusEnabled,RealTimeProtectionEnabled,AntispywareEnabled
-        if ($null -eq $status) {
-            $result.Notes += 'Get-MpComputerStatus retornou $null.'
-            return $result
-        }
-
-        $result.AMRunningMode = $status.AMRunningMode
-        $result.AntivirusEnabled = $status.AntivirusEnabled
-        $result.RealTimeProtectionEnabled = $status.RealTimeProtectionEnabled
-        $result.AntispywareEnabled = $status.AntispywareEnabled
-    } catch {
-        $result.Notes += "Erro ao consultar Defender: $($_.Exception.Message)"
-    }
-
-    return $result
-}
-
-$payload = [ordered]@{
-    Timestamp = (Get-Date).ToString('s')
-    ComputerName = $env:COMPUTERNAME
-    Activation = Get-ActivationStatus
-    Defender   = Get-DefenderStatus
-}
-
-$failures = @()
-
-if ($payload.Activation.IsActivated -isnot [bool]) {
-    $failures += 'Activation.IsActivated não é um booleano.'
-}
-
-if ($payload.Activation.LicenseStatus -isnot [int] -and $payload.Activation.LicenseStatus -isnot [long]) {
-    $failures += 'Activation.LicenseStatus não é numérico.'
-}
-
-if ($payload.Defender.CommandAvailable) {
-    if ($payload.Defender.RealTimeProtectionEnabled -isnot [bool]) {
-        $failures += 'Defender.RealTimeProtectionEnabled não é um booleano.'
-    }
-} else {
-    $payload.Defender.Notes += 'Teste de Defender ignorado porque o cmdlet não está disponível.'
-}
-
-if ($Json) {
-    $payload | ConvertTo-Json -Depth 6
-} else {
-    Write-Host "=== Diagnóstico de Ativação do Windows ==="
-    $activation = $payload.Activation
-    Write-Host ("IsActivated             : {0}" -f $activation.IsActivated)
-    Write-Host ("LicenseStatus           : {0}" -f $activation.LicenseStatus)
-    if ($activation.LicenseStatusText) {
-        Write-Host ("LicenseStatusText       : {0}" -f $activation.LicenseStatusText)
-    }
-    if ($activation.ProductName) {
-        Write-Host ("ProductName             : {0}" -f $activation.ProductName)
-    }
-    if ($activation.PartialProductKey) {
-        Write-Host ("PartialProductKey       : {0}" -f $activation.PartialProductKey)
-    }
-    if ($activation.Notes.Count -gt 0) {
-        Write-Host "Notas:"
-        $activation.Notes | ForEach-Object { Write-Host "  - $_" }
-    }
-
-    Write-Host ""
-    Write-Host "=== Diagnóstico do Windows Defender ==="
-    $defender = $payload.Defender
-    Write-Host ("Cmdlet disponível       : {0}" -f $defender.CommandAvailable)
-    Write-Host ("RealTimeProtection      : {0}" -f $defender.RealTimeProtectionEnabled)
-    Write-Host ("AntivirusEnabled        : {0}" -f $defender.AntivirusEnabled)
-    Write-Host ("AntispywareEnabled      : {0}" -f $defender.AntispywareEnabled)
-    Write-Host ("AMRunningMode           : {0}" -f $defender.AMRunningMode)
-    if ($defender.Notes.Count -gt 0) {
-        Write-Host "Notas:"
-        $defender.Notes | ForEach-Object { Write-Host "  - $_" }
-    }
-
-    if ($failures.Count -gt 0) {
-        Write-Host ""
-        Write-Host "Falhas encontradas:"
-        $failures | ForEach-Object { Write-Host "  - $_" }
-    } else {
-        Write-Host ""
-        Write-Host "Status geral: OK"
-    }
-}
-
-if ($failures.Count -gt 0) {
-    exit 1
-}
diff --git a/scripts/utils/prisma-client.mjs b/scripts/utils/prisma-client.mjs
deleted file mode 100644
index 515356c..0000000
--- a/scripts/utils/prisma-client.mjs
+++ /dev/null
@@ -1,24 +0,0 @@
-import pg from "pg"
-
-// NOTE: This helper imports the generated Prisma client from TypeScript files.
-// Run scripts that rely on it via a transpiling runner (e.g. `tsx` or Bun).
-import { PrismaClient } from "../../src/generated/prisma/client.ts"
-import { PrismaPg } from "@prisma/adapter-pg"
-
-const { Pool } = pg
-
-export function createPrismaClient() {
-  const databaseUrl = process.env.DATABASE_URL
-
-  if (!databaseUrl) {
-    throw new Error("DATABASE_URL environment variable is required")
-  }
-
-  const pool = new Pool({
-    connectionString: databaseUrl,
-  })
-
-  const adapter = new PrismaPg(pool)
-
-  return new PrismaClient({ adapter })
-}
diff --git a/src/app/ConvexClientProvider.tsx b/src/app/ConvexClientProvider.tsx
deleted file mode 100644
index 22a5b45..0000000
--- a/src/app/ConvexClientProvider.tsx
+++ /dev/null
@@ -1,15 +0,0 @@
-"use client";
-
-import "@/lib/toast-patch";
-
-import { ConvexProvider, ConvexReactClient } from "convex/react"
-import { ReactNode } from "react"
-
-import { DEFAULT_CONVEX_URL } from "@/lib/constants"
-
-const resolvedConvexUrl = process.env.NEXT_PUBLIC_CONVEX_URL ?? DEFAULT_CONVEX_URL
-const client = new ConvexReactClient(resolvedConvexUrl)
-
-export function ConvexClientProvider({ children }: { children: ReactNode }) {
-  return <ConvexProvider client={client}>{children}</ConvexProvider>
-}
diff --git a/src/app/admin/alerts/page.tsx b/src/app/admin/alerts/page.tsx
deleted file mode 100644
index 8c8c8b6..0000000
--- a/src/app/admin/alerts/page.tsx
+++ /dev/null
@@ -1,20 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { AdminAlertsManager } from "@/components/admin/alerts/admin-alerts-manager"
-
-export default function AdminAlertsPage() {
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Alertas enviados"
-          lead="Histórico de e-mails de alerta de uso de horas."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6 space-y-6">
-        <AdminAlertsManager />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/admin/clients/page.tsx b/src/app/admin/clients/page.tsx
deleted file mode 100644
index 486bdbb..0000000
--- a/src/app/admin/clients/page.tsx
+++ /dev/null
@@ -1,7 +0,0 @@
-import { redirect } from "next/navigation"
-
-export const runtime = "nodejs"
-
-export default function AdminClientsRedirect() {
-  redirect("/admin/users")
-}
diff --git a/src/app/admin/companies/page.tsx b/src/app/admin/companies/page.tsx
deleted file mode 100644
index 2debf1c..0000000
--- a/src/app/admin/companies/page.tsx
+++ /dev/null
@@ -1,34 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { requireStaffSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { AdminCompaniesManager } from "@/components/admin/companies/admin-companies-manager"
-import { fetchCompaniesByTenant, normalizeCompany } from "@/server/company-service"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-export default async function AdminCompaniesPage({
-  searchParams,
-}: { searchParams: Promise<Record<string, string | string[] | undefined>> }) {
-  const session = await requireStaffSession()
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const params = await searchParams
-  const autoOpenCreateCompany = params.quick === "new-company"
-  const companies = (await fetchCompaniesByTenant(tenantId)).map(normalizeCompany)
-  return (
-    <AppShell
-      header={
-        <SiteHeader title="Empresas" lead="Gerencie os dados cadastrais das empresas atendidas." />
-      }
-    >
-      <div className="mx-auto w-full max-w-7xl px-4 md:px-8 lg:px-10">
-        <AdminCompaniesManager
-          initialCompanies={companies}
-          tenantId={tenantId}
-          autoOpenCreate={autoOpenCreateCompany}
-        />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/admin/custom-fields/page.tsx b/src/app/admin/custom-fields/page.tsx
deleted file mode 100644
index 83ad676..0000000
--- a/src/app/admin/custom-fields/page.tsx
+++ /dev/null
@@ -1,25 +0,0 @@
-import { FieldsManager } from "@/components/admin/fields/fields-manager"
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function AdminCustomFieldsPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Campos personalizados"
-          lead="Crie campos adicionais para admissão, desligamento e chamados gerais mantendo a consistência visual do painel."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl space-y-8 px-6 pb-12 lg:px-8">
-        <FieldsManager />
-      </div>
-    </AppShell>
-  )
-}
-
diff --git a/src/app/admin/devices/[id]/page.tsx b/src/app/admin/devices/[id]/page.tsx
deleted file mode 100644
index 61511ba..0000000
--- a/src/app/admin/devices/[id]/page.tsx
+++ /dev/null
@@ -1,20 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { AdminDeviceDetailsClient } from "@/components/admin/devices/admin-device-details.client"
-import { DeviceBreadcrumbs } from "@/components/admin/devices/device-breadcrumbs.client"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-export default async function AdminDeviceDetailsPage({ params }: { params: Promise<{ id: string }> }) {
-  const { id } = await params
-  return (
-    <AppShell header={<SiteHeader title="Detalhe do dispositivo" lead="Inventário e métricas do dispositivo selecionado." />}>
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <DeviceBreadcrumbs tenantId={DEFAULT_TENANT_ID} deviceId={id} />
-        <AdminDeviceDetailsClient tenantId={DEFAULT_TENANT_ID} deviceId={id} />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/admin/devices/[id]/tickets/page.tsx b/src/app/admin/devices/[id]/tickets/page.tsx
deleted file mode 100644
index 3410d9b..0000000
--- a/src/app/admin/devices/[id]/tickets/page.tsx
+++ /dev/null
@@ -1,26 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { DeviceBreadcrumbs } from "@/components/admin/devices/device-breadcrumbs.client"
-import { DeviceTicketsHistoryClient } from "@/components/admin/devices/device-tickets-history.client"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-export default async function AdminDeviceTicketsPage({ params }: { params: Promise<{ id: string }> }) {
-  const { id } = await params
-
-  return (
-    <AppShell header={<SiteHeader title="Tickets do dispositivo" lead="Histórico completo de chamados vinculados ao dispositivo." />}>
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <DeviceBreadcrumbs
-          tenantId={DEFAULT_TENANT_ID}
-          deviceId={id}
-          deviceHref={`/admin/devices/${id}`}
-          extra={[{ label: "Tickets" }]}
-        />
-        <DeviceTicketsHistoryClient tenantId={DEFAULT_TENANT_ID} deviceId={id} />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/admin/devices/page.tsx b/src/app/admin/devices/page.tsx
deleted file mode 100644
index 2ada0f7..0000000
--- a/src/app/admin/devices/page.tsx
+++ /dev/null
@@ -1,34 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { AdminDevicesOverview } from "@/components/admin/devices/admin-devices-overview"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-export default async function AdminDevicesPage({
-  searchParams,
-}: { searchParams: Promise<Record<string, string | string[] | undefined>> }) {
-  const params = await searchParams
-  const companyParam = params.company
-  const company = typeof companyParam === "string" ? companyParam : undefined
-  const autoOpenCreateDevice = params.quick === "new-device"
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Parque de dispositivos"
-          lead="Acompanhe computadores e celulares monitorados, métricas recentes e a sincronização do agente."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <AdminDevicesOverview
-          tenantId={DEFAULT_TENANT_ID}
-          initialCompanyFilterSlug={company ?? "all"}
-          autoOpenCreateDevice={autoOpenCreateDevice}
-        />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/admin/health/page.tsx b/src/app/admin/health/page.tsx
deleted file mode 100644
index 146340e..0000000
--- a/src/app/admin/health/page.tsx
+++ /dev/null
@@ -1,201 +0,0 @@
-import { Badge } from "@/components/ui/badge"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { getHealthSnapshot } from "@/server/health"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-function formatDuration(ms: number | null): string {
-  if (ms === null) return "N/A"
-  const totalSeconds = Math.floor(ms / 1000)
-  const minutes = Math.floor(totalSeconds / 60)
-  const hours = Math.floor(minutes / 60)
-  const days = Math.floor(hours / 24)
-  if (days > 0) return `${days}d ${hours % 24}h`
-  if (hours > 0) return `${hours}h ${minutes % 60}m`
-  if (minutes > 0) return `${minutes}m`
-  return `${totalSeconds}s`
-}
-
-function formatNumber(value: number) {
-  return value.toLocaleString("pt-BR")
-}
-
-export default async function AdminHealthPage() {
-  const snapshot = await getHealthSnapshot()
-  const devices = snapshot.devices
-  const retention = snapshot.retention
-  const strategy = snapshot.retentionStrategy
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Saude da plataforma"
-          lead="Visao consolidada de tickets, dispositivos e limites operacionais sem cron de limpeza automatica."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl space-y-8 px-6 lg:px-8">
-        <div className="grid gap-4 lg:grid-cols-3">
-          <Card>
-            <CardHeader>
-              <CardTitle>Tickets</CardTitle>
-              <CardDescription>Sem expiracao automatica; acompanhar volume diario.</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-3">
-              <div className="flex items-baseline justify-between">
-                <span className="text-sm text-muted-foreground">Total</span>
-                <span className="text-3xl font-semibold">{formatNumber(snapshot.tickets.total)}</span>
-              </div>
-              <div className="flex items-center justify-between text-sm">
-                <span className="text-muted-foreground">Abertos</span>
-                <Badge variant="secondary">{formatNumber(snapshot.tickets.open)}</Badge>
-              </div>
-              <div className="flex items-center justify-between text-sm text-muted-foreground">
-                <span>Ultimos 7 dias</span>
-                <span>{formatNumber(snapshot.tickets.last7d)}</span>
-              </div>
-              <div className="flex items-center justify-between text-sm text-muted-foreground">
-                <span>Ultimas 24h</span>
-                <span>{formatNumber(snapshot.tickets.last24h)}</span>
-              </div>
-            </CardContent>
-          </Card>
-
-          <Card>
-            <CardHeader className="flex flex-row items-center justify-between space-y-0 pb-2">
-              <div>
-                <CardTitle>Dispositivos</CardTitle>
-                <CardDescription>Heartbeats e conectividade (Convex)</CardDescription>
-              </div>
-              <Badge>{devices ? "Ativo" : "Sem resposta"}</Badge>
-            </CardHeader>
-            <CardContent className="space-y-3">
-              {devices ? (
-                <>
-                  <div className="flex items-center justify-between text-sm">
-                    <span className="text-muted-foreground">Cadastrados</span>
-                    <span className="font-semibold">{formatNumber(devices.machines)}</span>
-                  </div>
-                  <div className="grid grid-cols-3 gap-2 text-sm">
-                    <div className="rounded-md bg-emerald-50 px-3 py-2 text-emerald-800 dark:bg-emerald-950/40 dark:text-emerald-200">
-                      <div className="text-xs uppercase tracking-wide text-emerald-700 dark:text-emerald-300">Online</div>
-                      <div className="text-lg font-semibold">{formatNumber(devices.online)}</div>
-                    </div>
-                    <div className="rounded-md bg-amber-50 px-3 py-2 text-amber-800 dark:bg-amber-950/40 dark:text-amber-100">
-                      <div className="text-xs uppercase tracking-wide text-amber-700 dark:text-amber-200">Atencao</div>
-                      <div className="text-lg font-semibold">{formatNumber(devices.warning)}</div>
-                    </div>
-                    <div className="rounded-md bg-rose-50 px-3 py-2 text-rose-800 dark:bg-rose-950/40 dark:text-rose-100">
-                      <div className="text-xs uppercase tracking-wide text-rose-700 dark:text-rose-200">Offline</div>
-                      <div className="text-lg font-semibold">{formatNumber(devices.offline)}</div>
-                    </div>
-                  </div>
-                  <div className="flex items-center justify-between text-sm text-muted-foreground">
-                    <span>Sem heartbeat</span>
-                    <span>{formatNumber(devices.withoutHeartbeat)}</span>
-                  </div>
-                  <div className="flex items-center justify-between text-sm text-muted-foreground">
-                    <span>Ultimo heartbeat</span>
-                    <span>{formatDuration(devices.newestHeartbeatAgeMs)}</span>
-                  </div>
-                  <div className="flex items-center justify-between text-sm text-muted-foreground">
-                    <span>Mais antigo</span>
-                    <span>{formatDuration(devices.oldestHeartbeatAgeMs)}</span>
-                  </div>
-                  <div className="text-xs text-muted-foreground">
-                    Offline apos {Math.round(devices.thresholds.offlineMs / 60000)} min | stale apos{" "}
-                    {Math.round(devices.thresholds.staleMs / 60000)} min
-                    {devices.truncated ? " (amostra limitada)" : ""}
-                  </div>
-                </>
-              ) : (
-                <p className="text-sm text-muted-foreground">
-                  Nao foi possivel ler o estado do Convex. Confirme token interno e conectividade do backend.
-                </p>
-              )}
-            </CardContent>
-          </Card>
-
-          <Card>
-            <CardHeader>
-              <CardTitle>Cadastros</CardTitle>
-              <CardDescription>Usuarios e empresas ativos na base SQL.</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-3 text-sm">
-              <div className="flex items-center justify-between">
-                <span className="text-muted-foreground">Usuarios</span>
-                <span className="font-semibold">{formatNumber(snapshot.accounts.users)}</span>
-              </div>
-              <div className="flex items-center justify-between">
-                <span className="text-muted-foreground">Empresas</span>
-                <span className="font-semibold">{formatNumber(snapshot.accounts.companies)}</span>
-              </div>
-              <div className="rounded-md border border-dashed p-3 text-xs text-muted-foreground">
-                Tickets antigos continuam consultaveis; planejar arquivamento frio antes de qualquer offload massivo.
-              </div>
-            </CardContent>
-          </Card>
-        </div>
-
-        <div className="grid gap-4 lg:grid-cols-2">
-          <Card>
-            <CardHeader>
-              <CardTitle>Retencao</CardTitle>
-              <CardDescription>Duracao alvo por tipo de dado (sem cron de exclusao ligado).</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-3 text-sm">
-              <div className="flex items-center justify-between">
-                <span className="text-muted-foreground">Tickets</span>
-                <span className="font-semibold">Sem expiracao</span>
-              </div>
-              <div className="flex items-center justify-between">
-                <span className="text-muted-foreground">Telemetria inventory/metrics</span>
-                <span className="font-semibold">{retention.machineTelemetry.inventoryDays} dias</span>
-              </div>
-              <div className="flex items-center justify-between">
-                <span className="text-muted-foreground">Alertas de dispositivo</span>
-                <span className="font-semibold">{retention.machineTelemetry.alertsDays} dias</span>
-              </div>
-              <div className="flex items-center justify-between">
-                <span className="text-muted-foreground">Historico de exports</span>
-                <span className="font-semibold">{retention.reportExports.runsDays} dias</span>
-              </div>
-              <div className="rounded-md bg-muted/50 p-3 text-xs text-muted-foreground">
-                {strategy.archivalPlan} Sem exclusao automatica; GC preguicoso pode ser habilitado futuramente em handlers de
-                alto volume.
-              </div>
-            </CardContent>
-          </Card>
-
-          <Card>
-            <CardHeader>
-              <CardTitle>Check rapido</CardTitle>
-              <CardDescription>Comandos manuais recomendados (sem tocar em dados).</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-3 text-sm">
-              <div className="rounded-md border border-dashed p-3 font-mono text-xs">
-                ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 "ls -lh /var/lib/docker/volumes/sistema_convex_data/_data/db.sqlite3"
-              </div>
-              <div className="rounded-md border border-dashed p-3 font-mono text-xs">
-                ssh -i ~/.ssh/codex_ed25519 root@154.12.253.40 "docker stats --no-stream | grep convex"
-              </div>
-              <p className="text-muted-foreground">
-                Objetivo: acompanhar tamanho do SQLite e memoria do Convex por 2-4 semanas. Se subir alem de 200 MB / 5 GB,
-                abrir janela de manutencao com backup antes de limpar/arquivar.
-              </p>
-            </CardContent>
-          </Card>
-        </div>
-
-        <p className="text-xs text-muted-foreground">
-          Atualizado em {new Date(snapshot.generatedAt).toLocaleString("pt-BR")}{" "}
-          {snapshot.notes ? `- Observacao: ${snapshot.notes}` : ""}
-        </p>
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/admin/layout.tsx b/src/app/admin/layout.tsx
deleted file mode 100644
index 93d629f..0000000
--- a/src/app/admin/layout.tsx
+++ /dev/null
@@ -1,18 +0,0 @@
-import { ReactNode } from "react"
-import { redirect } from "next/navigation"
-
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import { isStaff } from "@/lib/authz"
-
-export const dynamic = "force-dynamic"
-export const runtime = "nodejs"
-
-export default async function AdminLayout({ children }: { children: ReactNode }) {
-  const session = await requireAuthenticatedSession()
-  const role = session.user.role ?? "agent"
-  if (!isStaff(role)) {
-    // agentes (staff) podem acessar; visitantes sem papel de staff caem no portal.
-    redirect("/portal")
-  }
-  return <>{children}</>
-}
diff --git a/src/app/admin/page.tsx b/src/app/admin/page.tsx
deleted file mode 100644
index a120557..0000000
--- a/src/app/admin/page.tsx
+++ /dev/null
@@ -1,153 +0,0 @@
-import { AdminUsersManager } from "@/components/admin/admin-users-manager"
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { ROLE_OPTIONS, normalizeRole, type RoleOption } from "@/lib/authz"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Prisma, prisma } from "@/lib/prisma"
-import { normalizeInvite, type NormalizedInvite } from "@/server/invite-utils"
-import { getServerSession } from "@/lib/auth-server"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-function isMissingAuthTableError(error: unknown, table: string): boolean {
-  if (!(error instanceof Prisma.PrismaClientKnownRequestError)) {
-    return false
-  }
-  if (error.code !== "P2021" && error.code !== "P2023") {
-    return false
-  }
-  const target = typeof error.meta?.table === "string" ? error.meta.table.toLowerCase() : ""
-  return target.includes(table.toLowerCase())
-}
-
-async function loadUsers() {
-  try {
-    const users = await prisma.authUser.findMany({
-      orderBy: { createdAt: "desc" },
-      select: {
-        id: true,
-        email: true,
-        name: true,
-        role: true,
-        tenantId: true,
-        machinePersona: true,
-        createdAt: true,
-        updatedAt: true,
-      },
-    })
-
-    if (users.length === 0) {
-      return []
-    }
-
-    const domainUsers = await prisma.user.findMany({
-      select: {
-        email: true,
-        companyId: true,
-        company: {
-          select: {
-            id: true,
-            name: true,
-          },
-        },
-      },
-    })
-
-    const domainByEmail = new Map<string, (typeof domainUsers)[number]>(
-      domainUsers.map(
-        (user: (typeof domainUsers)[number]): [string, (typeof domainUsers)[number]] => [
-          user.email.toLowerCase(),
-          user,
-        ]
-      )
-    )
-
-    return users.map((user: (typeof users)[number]) => {
-      const domain = domainByEmail.get(user.email.toLowerCase())
-      const normalizedRole = (normalizeRole(user.role) ?? "agent") as RoleOption
-      return {
-        id: user.id,
-        email: user.email,
-        name: user.name ?? "",
-        role: normalizedRole,
-        tenantId: user.tenantId ?? DEFAULT_TENANT_ID,
-        createdAt: user.createdAt.toISOString(),
-        updatedAt: user.updatedAt?.toISOString() ?? null,
-        companyId: domain?.companyId ?? null,
-        companyName: domain?.company?.name ?? null,
-        machinePersona: user.machinePersona ?? null,
-      }
-    })
-  } catch (error) {
-    if (isMissingAuthTableError(error, "AuthUser")) {
-      console.warn("[admin] auth tables missing; returning empty user list")
-      return []
-    }
-    throw error
-  }
-}
-
-async function loadInvites(): Promise<NormalizedInvite[]> {
-  try {
-    const invites = await prisma.authInvite.findMany({
-      orderBy: { createdAt: "desc" },
-      include: {
-        events: {
-          orderBy: { createdAt: "asc" },
-        },
-      },
-    })
-
-    const now = new Date()
-    const cutoff = new Date(now.getTime() - 7 * 24 * 60 * 60 * 1000)
-    return invites
-      .map((invite) => normalizeInvite(invite, now))
-      .filter((invite: NormalizedInvite) => {
-        if (invite.status !== "revoked") return true
-        if (!invite.revokedAt) return true
-        return new Date(invite.revokedAt) > cutoff
-      })
-  } catch (error) {
-    if (isMissingAuthTableError(error, "AuthInvite")) {
-      console.warn("[admin] auth invite tables missing; returning empty invite list")
-      return []
-    }
-    throw error
-  }
-}
-
-export default async function AdminPage() {
-  const users = await loadUsers()
-  const invites = await loadInvites()
-  const invitesForClient = invites.map((invite) => {
-    const { events, ...rest } = invite
-    void events
-    return rest
-  })
-  const session = await getServerSession()
-  const viewerRole = session?.user.role ?? "agent"
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Administração"
-          lead="Convide novos membros, ajuste papéis e organize as filas e categorias de atendimento."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-6 lg:px-8">
-        <AdminUsersManager
-          initialUsers={users}
-          initialInvites={invitesForClient}
-          roleOptions={ROLE_OPTIONS}
-          defaultTenantId={DEFAULT_TENANT_ID}
-          viewerRole={viewerRole}
-          visibleTabs={["team", "invites"]}
-          defaultTab="team"
-        />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/admin/quick-modals.test.tsx b/src/app/admin/quick-modals.test.tsx
deleted file mode 100644
index 59a91c4..0000000
--- a/src/app/admin/quick-modals.test.tsx
+++ /dev/null
@@ -1,149 +0,0 @@
-import { describe, expect, it, vi, beforeEach } from "vitest"
-import type { ReactElement } from "react"
-
-import { AdminDevicesOverview } from "@/components/admin/devices/admin-devices-overview"
-import { AdminCompaniesManager } from "@/components/admin/companies/admin-companies-manager"
-import { AdminUsersWorkspace } from "@/components/admin/users/admin-users-workspace"
-
-// Shared mocks for server-side helpers
-const requireStaffSession = vi.fn()
-const fetchCompaniesByTenant = vi.fn()
-const normalizeCompany = vi.fn((c) => c)
-const prismaUserFindMany = vi.fn()
-const prismaAuthUserFindMany = vi.fn()
-const prismaAuthSessionFindMany = vi.fn()
-
-vi.mock("@/lib/auth-server", () => ({
-  requireStaffSession,
-}))
-
-vi.mock("@/server/company-service", () => ({
-  fetchCompaniesByTenant,
-  normalizeCompany,
-}))
-
-vi.mock("@/lib/prisma", () => ({
-  prisma: {
-    user: { findMany: prismaUserFindMany },
-    authUser: { findMany: prismaAuthUserFindMany },
-    authSession: { findMany: prismaAuthSessionFindMany },
-  },
-}))
-
-// Helpers
-function getSingleChild(element: ReactElement): ReactElement {
-  const child = (element.props as { children?: ReactElement | ReactElement[] }).children
-  if (!child) throw new Error("Expected element to have children")
-  return Array.isArray(child) ? child[0] : child
-}
-
-describe("admin quick actions -> auto-open flags", () => {
-  describe("devices page", () => {
-    it("passes autoOpenCreateDevice=true when quick=new-device", async () => {
-      const { default: AdminDevicesPage } = await import("./devices/page")
-
-      const element = (await AdminDevicesPage({
-        searchParams: Promise.resolve({ quick: "new-device" }),
-      } as unknown as { searchParams: Promise<Record<string, string | string[] | undefined>> })) as ReactElement
-
-      const outerDiv = getSingleChild(element)
-      const overview = getSingleChild(outerDiv)
-
-      expect(overview.type).toBe(AdminDevicesOverview)
-      expect(overview.props.autoOpenCreateDevice).toBe(true)
-    })
-
-    it("passes autoOpenCreateDevice=false when quick is missing", async () => {
-      const { default: AdminDevicesPage } = await import("./devices/page")
-
-      const element = (await AdminDevicesPage({
-        searchParams: Promise.resolve({}),
-      } as unknown as { searchParams: Promise<Record<string, string | string[] | undefined>> })) as ReactElement
-
-      const outerDiv = getSingleChild(element)
-      const overview = getSingleChild(outerDiv)
-
-      expect(overview.type).toBe(AdminDevicesOverview)
-      expect(overview.props.autoOpenCreateDevice).toBe(false)
-    })
-  })
-
-  describe("companies page", () => {
-    beforeEach(() => {
-      requireStaffSession.mockResolvedValue({
-        user: { tenantId: "tenant-1" },
-      })
-      fetchCompaniesByTenant.mockResolvedValue([])
-      normalizeCompany.mockImplementation((c) => c)
-    })
-
-    it("passes autoOpenCreate=true when quick=new-company", async () => {
-      const { default: AdminCompaniesPage } = await import("./companies/page")
-
-      const element = (await AdminCompaniesPage({
-        searchParams: Promise.resolve({ quick: "new-company" }),
-      } as unknown as { searchParams: Promise<Record<string, string | string[] | undefined>> })) as ReactElement
-
-      const outerDiv = getSingleChild(element)
-      const manager = getSingleChild(outerDiv)
-
-      expect(manager.type).toBe(AdminCompaniesManager)
-      expect(manager.props.autoOpenCreate).toBe(true)
-    })
-
-    it("passes autoOpenCreate=false when quick is missing", async () => {
-      const { default: AdminCompaniesPage } = await import("./companies/page")
-
-      const element = (await AdminCompaniesPage({
-        searchParams: Promise.resolve({}),
-      } as unknown as { searchParams: Promise<Record<string, string | string[] | undefined>> })) as ReactElement
-
-      const outerDiv = getSingleChild(element)
-      const manager = getSingleChild(outerDiv)
-
-      expect(manager.type).toBe(AdminCompaniesManager)
-      expect(manager.props.autoOpenCreate).toBe(false)
-    })
-  })
-
-  describe("users page", () => {
-    beforeEach(() => {
-      requireStaffSession.mockResolvedValue({
-        user: { tenantId: "tenant-1" },
-      })
-      prismaUserFindMany.mockResolvedValue([])
-      prismaAuthUserFindMany.mockResolvedValue([])
-      prismaAuthSessionFindMany.mockResolvedValue([])
-      fetchCompaniesByTenant.mockResolvedValue([])
-      normalizeCompany.mockImplementation((c) => c)
-    })
-
-    it("passes autoOpenCreate=true when quick=new-user", async () => {
-      const { default: AdminUsersPage } = await import("./users/page")
-
-      const element = (await AdminUsersPage({
-        searchParams: Promise.resolve({ quick: "new-user" }),
-      } as unknown as { searchParams: Promise<Record<string, string | string[] | undefined>> })) as ReactElement
-
-      const outerDiv = getSingleChild(element)
-      const workspace = getSingleChild(outerDiv)
-
-      expect(workspace.type).toBe(AdminUsersWorkspace)
-      expect(workspace.props.autoOpenCreate).toBe(true)
-    })
-
-    it("passes autoOpenCreate=false when quick is missing", async () => {
-      const { default: AdminUsersPage } = await import("./users/page")
-
-      const element = (await AdminUsersPage({
-        searchParams: Promise.resolve({}),
-      } as unknown as { searchParams: Promise<Record<string, string | string[] | undefined>> })) as ReactElement
-
-      const outerDiv = getSingleChild(element)
-      const workspace = getSingleChild(outerDiv)
-
-      expect(workspace.type).toBe(AdminUsersWorkspace)
-      expect(workspace.props.autoOpenCreate).toBe(false)
-    })
-  })
-})
diff --git a/src/app/admin/report-templates/page.tsx b/src/app/admin/report-templates/page.tsx
deleted file mode 100644
index 5a1c6a6..0000000
--- a/src/app/admin/report-templates/page.tsx
+++ /dev/null
@@ -1,26 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { ReportTemplatesManager } from "@/components/admin/reports/report-templates-manager"
-import { requireAdminSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function AdminReportTemplatesPage() {
-  const session = await requireAdminSession()
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Templates de relatórios"
-          lead="Centralize a configuração dos templates de exportação de inventário por empresa ou globais."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <ReportTemplatesManager tenantId={session.user.tenantId} />
-      </div>
-    </AppShell>
-  )
-}
-
diff --git a/src/app/admin/users/page.tsx b/src/app/admin/users/page.tsx
deleted file mode 100644
index ef46043..0000000
--- a/src/app/admin/users/page.tsx
+++ /dev/null
@@ -1,119 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { prisma } from "@/lib/prisma"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { requireStaffSession } from "@/lib/auth-server"
-import { AdminUsersWorkspace, type AdminAccount } from "@/components/admin/users/admin-users-workspace"
-import { fetchCompaniesByTenant, normalizeCompany } from "@/server/company-service"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-export default async function AdminUsersPage({
-  searchParams,
-}: { searchParams: Promise<Record<string, string | string[] | undefined>> }) {
-  const session = await requireStaffSession()
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const params = await searchParams
-  const autoOpenCreateUser = params.quick === "new-user"
-
-  const users = await prisma.user.findMany({
-    where: {
-      tenantId,
-      role: { in: ["MANAGER", "COLLABORATOR"] },
-    },
-    include: {
-      company: {
-        select: {
-          id: true,
-          name: true,
-        },
-      },
-      manager: {
-        select: {
-          id: true,
-          name: true,
-          email: true,
-        },
-      },
-    },
-    orderBy: { createdAt: "desc" },
-  })
-
-  const emails = users.map((user: (typeof users)[number]) => user.email)
-  const authUsers = await prisma.authUser.findMany({
-    where: { email: { in: emails } },
-    select: { id: true, email: true, updatedAt: true, createdAt: true },
-  })
-
-  const sessions = await prisma.authSession.findMany({
-    where: {
-      userId: {
-        in: authUsers.map((auth: (typeof authUsers)[number]) => auth.id),
-      },
-    },
-    orderBy: { updatedAt: "desc" },
-    select: { userId: true, updatedAt: true },
-  })
-
-  const sessionByUserId = new Map<string, Date>()
-  for (const sessionRow of sessions) {
-    if (!sessionByUserId.has(sessionRow.userId)) {
-      sessionByUserId.set(sessionRow.userId, sessionRow.updatedAt)
-    }
-  }
-
-  const authByEmail = new Map<string, { id: string; updatedAt: Date; createdAt: Date }>()
-  for (const authUser of authUsers) {
-    authByEmail.set(authUser.email.toLowerCase(), {
-      id: authUser.id,
-      updatedAt: authUser.updatedAt,
-      createdAt: authUser.createdAt,
-    })
-  }
-
-  const accounts: AdminAccount[] = users.map((user: (typeof users)[number]) => {
-    const auth = authByEmail.get(user.email.toLowerCase())
-    const lastSeenAt = auth ? sessionByUserId.get(auth.id) ?? auth.updatedAt : null
-    return {
-      id: user.id,
-      email: user.email,
-      name: user.name ?? user.email,
-      role: user.role === "MANAGER" ? "MANAGER" : "COLLABORATOR",
-      companyId: user.companyId ?? null,
-      companyName: user.company?.name ?? null,
-      jobTitle: user.jobTitle ?? null,
-      managerId: user.managerId ?? null,
-      managerName: user.manager?.name ?? null,
-      managerEmail: user.manager?.email ?? null,
-      tenantId: user.tenantId,
-      createdAt: user.createdAt.toISOString(),
-      updatedAt: user.updatedAt.toISOString(),
-      authUserId: auth?.id ?? null,
-      lastSeenAt: lastSeenAt ? lastSeenAt.toISOString() : null,
-    }
-  })
-
-  const companiesRaw = await fetchCompaniesByTenant(tenantId)
-  const companies = companiesRaw.map(normalizeCompany)
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Usuários"
-          lead="Gerencie acessos de gestores/colaboradores e mantenha contatos, unidades e contratos atualizados."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-7xl px-4 pb-12 lg:px-8">
-        <AdminUsersWorkspace
-          initialAccounts={accounts}
-          companies={companies}
-          tenantId={tenantId}
-          autoOpenCreate={autoOpenCreateUser}
-        />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/agenda/agenda-page-client.tsx b/src/app/agenda/agenda-page-client.tsx
deleted file mode 100644
index f7e20be..0000000
--- a/src/app/agenda/agenda-page-client.tsx
+++ /dev/null
@@ -1,121 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale/pt-BR"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
-import type { Ticket } from "@/lib/schemas/ticket"
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { Tabs, TabsContent, TabsList, TabsTrigger } from "@/components/ui/tabs"
-import { Button } from "@/components/ui/button"
-import { CalendarPlus } from "lucide-react"
-import { useAuth } from "@/lib/auth-client"
-import { AgendaFilters, AgendaFilterState, AgendaPeriod, defaultAgendaFilters } from "@/components/agenda/agenda-filters"
-import { AgendaSummaryView } from "@/components/agenda/agenda-summary-view"
-import { AgendaCalendarView } from "@/components/agenda/agenda-calendar-view"
-import { buildAgendaDataset, type AgendaDataset } from "@/lib/agenda-utils"
-
-export function AgendaPageClient() {
-  const [activeTab, setActiveTab] = useState<"summary" | "calendar">("summary")
-  const [filters, setFilters] = useState<AgendaFilterState>(defaultAgendaFilters)
-
-  const { convexUserId, session } = useAuth()
-  const userId = convexUserId as Id<"users"> | null
-  const tenantId = session?.user?.tenantId ?? DEFAULT_TENANT_ID
-
-  const ticketsArgs = userId
-    ? {
-        tenantId,
-        viewerId: userId,
-        status: undefined,
-        priority: filters.priorities.length ? filters.priorities : undefined,
-        queueId: undefined,
-        channel: undefined,
-        assigneeId: filters.onlyMyTickets ? userId : undefined,
-        search: undefined,
-      }
-    : "skip"
-
-  const ticketsRaw = useQuery(api.tickets.list, ticketsArgs)
-  const mappedTickets = useMemo<Ticket[] | null>(() => {
-    if (!Array.isArray(ticketsRaw)) return null
-    return mapTicketsFromServerList(ticketsRaw as unknown[])
-  }, [ticketsRaw])
-
-  const [cachedTickets, setCachedTickets] = useState<Ticket[]>([])
-
-  useEffect(() => {
-    if (mappedTickets) {
-      setCachedTickets(mappedTickets)
-    }
-  }, [mappedTickets])
-
-  const effectiveTickets = mappedTickets ?? cachedTickets
-  const isInitialLoading = !mappedTickets && cachedTickets.length === 0 && ticketsArgs !== "skip"
-
-  const dataset: AgendaDataset = useMemo(
-    () => buildAgendaDataset(effectiveTickets, filters),
-    [effectiveTickets, filters]
-  )
-
-  const greeting = getGreetingMessage()
-  const firstName = session?.user?.name?.split(" ")[0] ?? session?.user?.email?.split("@")[0] ?? "equipe"
-  const rangeDescription = formatRangeDescription(filters.period, dataset.range)
-  const headerLead = `${greeting}, ${firstName}! ${rangeDescription}`
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Agenda"
-          lead={headerLead}
-          secondaryAction={
-            <Button variant="secondary" size="sm" className="gap-2" disabled>
-              <CalendarPlus className="size-4" />
-              Em breve: novo compromisso
-            </Button>
-          }
-        />
-      }
-    >
-      <div className="flex flex-col gap-6 px-4 lg:px-6">
-        <AgendaFilters filters={filters} onChange={setFilters} queues={dataset.availableQueues} />
-        <Tabs value={activeTab} onValueChange={(value) => setActiveTab(value as typeof activeTab)}>
-          <TabsList className="mb-4">
-            <TabsTrigger value="summary">Resumo</TabsTrigger>
-            <TabsTrigger value="calendar">Calendário</TabsTrigger>
-          </TabsList>
-          <TabsContent value="summary" className="focus-visible:outline-none">
-            <AgendaSummaryView data={dataset} isLoading={isInitialLoading} />
-          </TabsContent>
-          <TabsContent value="calendar" className="focus-visible:outline-none">
-            <AgendaCalendarView events={dataset.calendarEvents} range={dataset.range} />
-          </TabsContent>
-        </Tabs>
-      </div>
-    </AppShell>
-  )
-}
-
-function getGreetingMessage(date: Date = new Date()) {
-  const hour = date.getHours()
-  if (hour < 12) return "Bom dia"
-  if (hour < 18) return "Boa tarde"
-  return "Boa noite"
-}
-
-function formatRangeDescription(period: AgendaPeriod, range: { start: Date; end: Date }) {
-  if (period === "today") {
-    return `Hoje é ${format(range.start, "eeee, d 'de' MMMM", { locale: ptBR })}`
-  }
-  if (period === "week") {
-    return `Semana de ${format(range.start, "d MMM", { locale: ptBR })} a ${format(range.end, "d MMM", { locale: ptBR })}`
-  }
-  return `Mês de ${format(range.start, "MMMM 'de' yyyy", { locale: ptBR })}`
-}
diff --git a/src/app/agenda/page.tsx b/src/app/agenda/page.tsx
deleted file mode 100644
index 8fd57d3..0000000
--- a/src/app/agenda/page.tsx
+++ /dev/null
@@ -1,9 +0,0 @@
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-import { AgendaPageClient } from "./agenda-page-client"
-
-export default async function AgendaPage() {
-  await requireAuthenticatedSession()
-  return <AgendaPageClient />
-}
-
diff --git a/src/app/api/admin/clients/route.ts b/src/app/api/admin/clients/route.ts
deleted file mode 100644
index e50d606..0000000
--- a/src/app/api/admin/clients/route.ts
+++ /dev/null
@@ -1,2 +0,0 @@
-export const runtime = "nodejs"
-export { GET, DELETE } from "../users/route"
diff --git a/src/app/api/admin/companies/[id]/route.ts b/src/app/api/admin/companies/[id]/route.ts
deleted file mode 100644
index fae7e15..0000000
--- a/src/app/api/admin/companies/[id]/route.ts
+++ /dev/null
@@ -1,179 +0,0 @@
-import { NextResponse } from "next/server"
-import { ZodError } from "zod"
-import { Prisma } from "@/lib/prisma"
-
-import { prisma } from "@/lib/prisma"
-import { assertStaffSession } from "@/lib/auth-server"
-import { isAdmin } from "@/lib/authz"
-import { removeConvexCompany, syncConvexCompany } from "@/server/companies-sync"
-import {
-  buildCompanyData,
-  fetchCompanyById,
-  formatZodError,
-  normalizeCompany,
-  sanitizeCompanyInput,
-} from "@/server/company-service"
-import type { CompanyFormValues } from "@/lib/schemas/company"
-
-export const runtime = "nodejs"
-
-function mergePayload(base: CompanyFormValues, updates: Record<string, unknown>): Record<string, unknown> {
-  const merged: Record<string, unknown> = { ...base, ...updates }
-
-  if (!("businessHours" in updates)) merged.businessHours = base.businessHours
-  if (!("communicationChannels" in updates)) merged.communicationChannels = base.communicationChannels
-  if (!("clientDomains" in updates)) merged.clientDomains = base.clientDomains
-  if (!("fiscalAddress" in updates)) merged.fiscalAddress = base.fiscalAddress
-  if (!("regulatedEnvironments" in updates)) merged.regulatedEnvironments = base.regulatedEnvironments
-  if (!("contacts" in updates)) merged.contacts = base.contacts
-  if (!("locations" in updates)) merged.locations = base.locations
-  if (!("contracts" in updates)) merged.contracts = base.contracts
-  if (!("sla" in updates)) merged.sla = base.sla
-  if (!("tags" in updates)) merged.tags = base.tags
-  if (!("customFields" in updates)) merged.customFields = base.customFields
-
-  if ("privacyPolicy" in updates) {
-    const incoming = updates.privacyPolicy
-    if (incoming && typeof incoming === "object") {
-      merged.privacyPolicy = {
-        ...base.privacyPolicy,
-        ...incoming,
-      }
-    }
-  } else {
-    merged.privacyPolicy = base.privacyPolicy
-  }
-
-  merged.tenantId = base.tenantId
-  return merged
-}
-
-export async function PATCH(
-  request: Request,
-  { params }: { params: Promise<{ id: string }> }
-) {
-  const session = await assertStaffSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  if (!isAdmin(session.user.role)) {
-    return NextResponse.json({ error: "Apenas administradores podem editar empresas" }, { status: 403 })
-  }
-
-  const { id } = await params
-
-  try {
-    const existing = await fetchCompanyById(id)
-    if (!existing) {
-      return NextResponse.json({ error: "Empresa não encontrada" }, { status: 404 })
-    }
-
-    if (existing.tenantId !== (session.user.tenantId ?? existing.tenantId)) {
-      return NextResponse.json({ error: "Acesso negado" }, { status: 403 })
-    }
-
-    const rawBody = (await request.json()) as Record<string, unknown>
-    const normalized = normalizeCompany(existing)
-    const {
-      id: _ignoreId,
-      provisioningCode: _ignoreCode,
-      createdAt: _createdAt,
-      updatedAt: _updatedAt,
-      ...baseForm
-    } = normalized
-    void _ignoreId
-    void _ignoreCode
-    void _createdAt
-    void _updatedAt
-
-    const mergedInput = mergePayload(baseForm, rawBody)
-    const form = sanitizeCompanyInput(mergedInput, existing.tenantId)
-    const createData = buildCompanyData(form, existing.tenantId)
-    const { tenantId: _omitTenant, ...updateData } = createData
-    void _omitTenant
-
-    const company = await prisma.company.update({
-      where: { id },
-      data: updateData,
-    })
-
-    if (company.provisioningCode) {
-      const synced = await syncConvexCompany({
-        tenantId: company.tenantId,
-        slug: company.slug,
-        name: company.name,
-        provisioningCode: company.provisioningCode,
-      })
-      if (!synced) {
-        console.warn("[admin.companies] Convex não configurado; atualização aplicada apenas no Prisma.")
-      }
-    }
-
-    return NextResponse.json({ company: normalizeCompany(company) })
-  } catch (error) {
-    if (error instanceof ZodError) {
-      return NextResponse.json({ error: "Dados inválidos", issues: formatZodError(error) }, { status: 422 })
-    }
-    if (error instanceof Prisma.PrismaClientKnownRequestError && error.code === "P2002") {
-      return NextResponse.json({ error: "Já existe uma empresa com este slug." }, { status: 409 })
-    }
-    console.error("Failed to update company", error)
-    return NextResponse.json({ error: "Falha ao atualizar empresa" }, { status: 500 })
-  }
-}
-
-export async function DELETE(
-  _: Request,
-  { params }: { params: Promise<{ id: string }> }
-) {
-  const session = await assertStaffSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  if (!isAdmin(session.user.role)) {
-    return NextResponse.json({ error: "Apenas administradores podem excluir empresas" }, { status: 403 })
-  }
-  const { id } = await params
-
-  const company = await fetchCompanyById(id)
-
-  if (!company) {
-    return NextResponse.json({ error: "Empresa não encontrada" }, { status: 404 })
-  }
-
-  if (company.tenantId !== (session.user.tenantId ?? company.tenantId)) {
-    return NextResponse.json({ error: "Acesso negado" }, { status: 403 })
-  }
-
-  try {
-    const result = await prisma.$transaction(async (tx: Prisma.TransactionClient) => {
-      const users = await tx.user.updateMany({
-        where: { companyId: company.id, tenantId: company.tenantId },
-        data: { companyId: null },
-      })
-      const tickets = await tx.ticket.updateMany({
-        where: { companyId: company.id, tenantId: company.tenantId },
-        data: { companyId: null },
-      })
-      await tx.company.delete({ where: { id: company.id } })
-      return { detachedUsers: users.count, detachedTickets: tickets.count }
-    })
-
-    if (company.slug) {
-      const removed = await removeConvexCompany({
-        tenantId: company.tenantId,
-        slug: company.slug,
-      })
-      if (!removed) {
-        console.warn("[admin.companies] Convex não configurado; empresa removida apenas no Prisma.")
-      }
-    }
-
-    return NextResponse.json({ ok: true, ...result })
-  } catch (error) {
-    if (error instanceof Prisma.PrismaClientKnownRequestError && error.code === "P2003") {
-      return NextResponse.json(
-        { error: "Não é possível remover esta empresa pois existem registros vinculados." },
-        { status: 409 }
-      )
-    }
-    console.error("Failed to delete company", error)
-    return NextResponse.json({ error: "Falha ao excluir empresa" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/companies/last-alerts/route.ts b/src/app/api/admin/companies/last-alerts/route.ts
deleted file mode 100644
index 390e394..0000000
--- a/src/app/api/admin/companies/last-alerts/route.ts
+++ /dev/null
@@ -1,31 +0,0 @@
-import { NextResponse } from "next/server"
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import { env } from "@/lib/env"
-import { assertAdminSession } from "@/lib/auth-server"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAdminSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  const client = new ConvexHttpClient(convexUrl)
-
-  const { searchParams } = new URL(request.url)
-  const slugsParam = searchParams.get("slugs")
-  if (!slugsParam) return NextResponse.json({ items: {} })
-  const slugs = slugsParam.split(",").map((s) => s.trim()).filter(Boolean)
-
-  const tenantId = session.user.tenantId ?? "tenant-atlas"
-  try {
-    const result = (await client.query(api.alerts.lastForCompaniesBySlugs, { tenantId, slugs })) as Record<string, { createdAt: number; usagePct: number; threshold: number } | null>
-    return NextResponse.json({ items: result })
-  } catch (error) {
-    console.error("Failed to fetch last alerts by slugs", error)
-    return NextResponse.json({ items: {} })
-  }
-}
diff --git a/src/app/api/admin/companies/route.ts b/src/app/api/admin/companies/route.ts
deleted file mode 100644
index e4e923c..0000000
--- a/src/app/api/admin/companies/route.ts
+++ /dev/null
@@ -1,79 +0,0 @@
-import { NextResponse } from "next/server"
-import { randomBytes } from "crypto"
-import { ZodError } from "zod"
-import { Prisma } from "@/lib/prisma"
-
-import { prisma } from "@/lib/prisma"
-import { assertStaffSession } from "@/lib/auth-server"
-import { isAdmin } from "@/lib/authz"
-import { syncConvexCompany } from "@/server/companies-sync"
-import {
-  buildCompanyData,
-  fetchCompaniesByTenant,
-  formatZodError,
-  normalizeCompany,
-  sanitizeCompanyInput,
-} from "@/server/company-service"
-
-export const runtime = "nodejs"
-
-const DEFAULT_TENANT_ID = "tenant-atlas"
-
-export async function GET() {
-  const session = await assertStaffSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const companies = await fetchCompaniesByTenant(tenantId)
-  return NextResponse.json({ companies: companies.map(normalizeCompany) })
-}
-
-export async function POST(request: Request) {
-  const session = await assertStaffSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  if (!isAdmin(session.user.role)) {
-    return NextResponse.json({ error: "Apenas administradores podem criar empresas" }, { status: 403 })
-  }
-
-  try {
-    const rawBody = await request.json()
-    const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-    const form = sanitizeCompanyInput(rawBody, tenantId)
-    const provisioningCode = randomBytes(32).toString("hex")
-
-    const createData = buildCompanyData(form, tenantId)
-
-    const company = await prisma.company.create({
-      data: {
-        ...createData,
-        provisioningCode,
-      },
-    })
-
-    if (company.provisioningCode) {
-      const synced = await syncConvexCompany({
-        tenantId: company.tenantId,
-        slug: company.slug,
-        name: company.name,
-        provisioningCode: company.provisioningCode,
-      })
-      if (!synced) {
-        console.warn("[admin.companies] Convex não configurado; empresa criada apenas no Prisma.")
-      }
-    }
-
-    return NextResponse.json({ company: normalizeCompany(company) })
-  } catch (error) {
-    if (error instanceof ZodError) {
-      return NextResponse.json({ error: "Dados inválidos", issues: formatZodError(error) }, { status: 422 })
-    }
-    if (error instanceof Prisma.PrismaClientKnownRequestError && error.code === "P2002") {
-      return NextResponse.json(
-        { error: "Já existe uma empresa com este slug ou código de provisionamento." },
-        { status: 409 }
-      )
-    }
-    console.error("Failed to create company", error)
-    return NextResponse.json({ error: "Falha ao criar empresa" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/devices/[id]/details/route.ts b/src/app/api/admin/devices/[id]/details/route.ts
deleted file mode 100644
index 52cfa54..0000000
--- a/src/app/api/admin/devices/[id]/details/route.ts
+++ /dev/null
@@ -1,25 +0,0 @@
-import { NextRequest, NextResponse } from "next/server"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-
-export const dynamic = "force-dynamic"
-
-export async function GET(_req: NextRequest, ctx: { params: Promise<{ id: string }> }) {
-  try {
-    const client = createConvexClient()
-    const { id } = await ctx.params
-    const machineId = id as Id<"machines">
-    const data = (await client.query(api.devices.getById, { id: machineId, includeMetadata: true })) as unknown
-    if (!data) return NextResponse.json({ error: "Not found" }, { status: 404 })
-    return NextResponse.json(data, { status: 200 })
-  } catch (err) {
-    if (err instanceof ConvexConfigurationError) {
-      console.error("[api] admin/machines/[id]/details configuration error", err)
-      return NextResponse.json({ error: err.message }, { status: 500 })
-    }
-    console.error("[api] admin/machines/[id]/details error", err)
-    const message = err instanceof Error && err.message ? err.message : "Internal error"
-    return NextResponse.json({ error: message }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/devices/[id]/inventory.xlsx/route.ts b/src/app/api/admin/devices/[id]/inventory.xlsx/route.ts
deleted file mode 100644
index 7b4bc0f..0000000
--- a/src/app/api/admin/devices/[id]/inventory.xlsx/route.ts
+++ /dev/null
@@ -1,66 +0,0 @@
-import type { NextRequest } from "next/server"
-import { NextResponse } from "next/server"
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { env } from "@/lib/env"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildMachinesInventoryWorkbook, type MachineInventoryRecord } from "@/server/machines/inventory-export"
-
-export const runtime = "nodejs"
-
-type Ctx = RouteContext<"/api/admin/devices/[id]/inventory.xlsx">
-
-function sanitizeFilename(hostname: string, fallback: string): string {
-  const safe = hostname.replace(/[^a-z0-9_-]/gi, "-").replace(/-{2,}/g, "-").toLowerCase()
-  return safe || fallback
-}
-
-export async function GET(request: NextRequest, ctx: Ctx) {
-  const session = await assertAuthenticatedSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  const { id } = await ctx.params
-  const machineId = id as Id<"machines">
-  const client = new ConvexHttpClient(convexUrl)
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const machine = (await client.query(api.devices.getById, {
-      id: machineId,
-      includeMetadata: true,
-    })) as MachineInventoryRecord | null
-
-    if (!machine || machine.tenantId !== tenantId) {
-      return NextResponse.json({ error: "Dispositivo não encontrada" }, { status: 404 })
-    }
-
-    const workbook = buildMachinesInventoryWorkbook([machine], {
-      tenantId,
-      generatedBy: session.user.name ?? session.user.email,
-      companyFilterLabel: machine.companyName ?? machine.companySlug ?? null,
-      generatedAt: new Date(),
-    })
-
-    const hostnameSafe = sanitizeFilename(machine.hostname, "machine")
-    const body = new Uint8Array(workbook)
-
-    return new NextResponse(body, {
-      headers: {
-        "Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-        "Content-Disposition": `attachment; filename="machine-inventory-${hostnameSafe}.xlsx"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to export machine inventory", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha da dispositivo" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/devices/access/route.ts b/src/app/api/admin/devices/access/route.ts
deleted file mode 100644
index 32d100b..0000000
--- a/src/app/api/admin/devices/access/route.ts
+++ /dev/null
@@ -1,78 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { assertStaffSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-
-export const runtime = "nodejs"
-
-const schema = z.object({
-  machineId: z.string().min(1),
-  persona: z.enum(["collaborator", "manager"]),
-  email: z.string().email(),
-  name: z.string().optional(),
-})
-
-export async function POST(request: Request) {
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  let parsed: z.infer<typeof schema>
-  try {
-    const body = await request.json()
-    parsed = schema.parse(body)
-  } catch {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  const client = new ConvexHttpClient(convexUrl)
-
-  try {
-    const machine = (await client.query(api.devices.getContext, {
-      machineId: parsed.machineId as Id<"machines">,
-    })) as {
-      id: string
-      tenantId: string
-      companyId: string | null
-    } | null
-
-    if (!machine) {
-      return NextResponse.json({ error: "Dispositivo não encontrada" }, { status: 404 })
-    }
-
-    const tenantId = machine.tenantId ?? session.user.tenantId ?? DEFAULT_TENANT_ID
-
-    const ensuredUser = (await client.mutation(api.users.ensureUser, {
-      tenantId,
-      email: parsed.email,
-      name: parsed.name ?? parsed.email,
-      avatarUrl: undefined,
-      role: parsed.persona.toUpperCase(),
-      companyId: machine.companyId ? (machine.companyId as Id<"companies">) : undefined,
-    })) as { _id?: Id<"users"> } | null
-
-    await client.mutation(api.devices.updatePersona, {
-      machineId: parsed.machineId as Id<"machines">,
-      persona: parsed.persona,
-      assignedUserId: ensuredUser?._id,
-      assignedUserEmail: parsed.email,
-      assignedUserName: parsed.name ?? undefined,
-      assignedUserRole: parsed.persona === "manager" ? "MANAGER" : "COLLABORATOR",
-    })
-
-    return NextResponse.json({ ok: true })
-  } catch (error) {
-    console.error("[machines.access]", error)
-    return NextResponse.json({ error: "Falha ao atualizar acesso da dispositivo" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/devices/delete/route.test.ts b/src/app/api/admin/devices/delete/route.test.ts
deleted file mode 100644
index 89c382c..0000000
--- a/src/app/api/admin/devices/delete/route.test.ts
+++ /dev/null
@@ -1,130 +0,0 @@
-import { afterEach, beforeEach, describe, expect, it, vi } from "vitest"
-
-const mutationMock = vi.fn()
-const deleteManyMock = vi.fn()
-
-vi.mock("convex/browser", () => {
-  const ConvexHttpClient = vi.fn(function ConvexHttpClientMock() {
-    return {
-      mutation: mutationMock,
-    }
-  })
-
-  return {
-    ConvexHttpClient,
-  }
-})
-
-vi.mock("@/lib/prisma", () => ({
-  prisma: {
-    authUser: {
-      deleteMany: deleteManyMock,
-    },
-  },
-}))
-
-type AdminSessionForTests = {
-  user: {
-    email: string
-    name: string
-    role: string
-    tenantId: string | null
-    avatarUrl: string | null
-  }
-} | null
-
-type AssertAdminSessionForTests = (fn: (() => Promise<AdminSessionForTests>) | null) => void
-
-describe("POST /api/admin/devices/delete", () => {
-  const originalEnv = process.env.NEXT_PUBLIC_CONVEX_URL
-
-  let restoreConsole: (() => void) | undefined
-
-  beforeEach(async () => {
-    process.env.NEXT_PUBLIC_CONVEX_URL = "https://convex.example"
-    mutationMock.mockReset()
-    deleteManyMock.mockReset()
-    mutationMock.mockImplementation(async (_ctx, payload) => {
-      if (payload && typeof payload === "object" && "machineId" in payload) {
-        return { ok: true }
-      }
-      return { _id: "user_123" }
-    })
-    const routeModule = (await import("./route")) as unknown as {
-      __setAssertAdminSessionForTests: AssertAdminSessionForTests
-    }
-
-    routeModule.__setAssertAdminSessionForTests(async () => ({
-      user: {
-        email: "admin@example.com",
-        name: "Admin",
-        role: "ADMIN",
-        tenantId: "tenant-1",
-        avatarUrl: null,
-      },
-    }))
-    const consoleSpy = vi.spyOn(console, "error").mockImplementation(function noop() {})
-    restoreConsole = () => consoleSpy.mockRestore()
-  })
-
-  afterEach(() => {
-    process.env.NEXT_PUBLIC_CONVEX_URL = originalEnv
-    restoreConsole?.()
-  })
-
-  it("returns ok when the machine removal succeeds", async () => {
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/admin/devices/delete", {
-        method: "POST",
-        body: JSON.stringify({ machineId: "jn_machine" }),
-      })
-    )
-
-    expect(response.status).toBe(200)
-    await expect(response.json()).resolves.toEqual({ ok: true, machineMissing: false })
-    expect(deleteManyMock).toHaveBeenCalledWith({ where: { email: "machine-jn_machine@machines.local" } })
-    expect(mutationMock).toHaveBeenNthCalledWith(1, expect.anything(), expect.objectContaining({ email: "admin@example.com" }))
-    expect(mutationMock).toHaveBeenNthCalledWith(2, expect.anything(), expect.objectContaining({ machineId: "jn_machine" }))
-  })
-
-  it("still succeeds when the Convex machine is already missing", async () => {
-    mutationMock.mockImplementation(async (_ctx, payload) => {
-      if (payload && typeof payload === "object" && "machineId" in payload) {
-        throw new Error("Dispositivo não encontrada")
-      }
-      return { _id: "user_123" }
-    })
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/admin/devices/delete", {
-        method: "POST",
-        body: JSON.stringify({ machineId: "jn_machine" }),
-      })
-    )
-
-    expect(response.status).toBe(200)
-    await expect(response.json()).resolves.toEqual({ ok: true, machineMissing: true })
-    expect(deleteManyMock).toHaveBeenCalledWith({ where: { email: "machine-jn_machine@machines.local" } })
-  })
-
-  it("returns an error for other Convex failures", async () => {
-    mutationMock.mockImplementation(async (_ctx, payload) => {
-      if (payload && typeof payload === "object" && "machineId" in payload) {
-        throw new Error("timeout error")
-      }
-      return { _id: "user_123" }
-    })
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/admin/devices/delete", {
-        method: "POST",
-        body: JSON.stringify({ machineId: "jn_machine" }),
-      })
-    )
-
-    expect(response.status).toBe(500)
-    await expect(response.json()).resolves.toEqual({ error: "Falha ao remover dispositivo no Convex" })
-    expect(deleteManyMock).not.toHaveBeenCalled()
-  })
-})
diff --git a/src/app/api/admin/devices/delete/route.ts b/src/app/api/admin/devices/delete/route.ts
deleted file mode 100644
index 432abff..0000000
--- a/src/app/api/admin/devices/delete/route.ts
+++ /dev/null
@@ -1,115 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { prisma } from "@/lib/prisma"
-
-export const runtime = "nodejs"
-
-type AdminSession = {
-  user: {
-    email: string
-    name: string
-    role: string
-    tenantId: string | null
-    avatarUrl: string | null
-  }
-} | null
-
-type AssertAdminSessionFn = () => Promise<AdminSession>
-
-let testAssertSessionImpl: AssertAdminSessionFn | null = null
-
-const setAssertAdminSessionForTests: (fn: AssertAdminSessionFn | null) => void = (fn) => {
-  if (process.env.NODE_ENV !== "test") return
-  testAssertSessionImpl = fn
-}
-
-// Exportado apenas para testes; tipado como `never` para não conflitar com o contrato de rotas do Next.
-export const __setAssertAdminSessionForTests = setAssertAdminSessionForTests as never
-
-async function resolveAssertAuthenticatedSession(): Promise<AssertAdminSessionFn> {
-  if (testAssertSessionImpl) return testAssertSessionImpl
-
-  type AuthServerModuleLike = {
-    assertAuthenticatedSession?: AssertAdminSessionFn
-    default?: {
-      assertAuthenticatedSession?: AssertAdminSessionFn
-    }
-  }
-
-  const mod = (await import("@/lib/auth-server")) as AuthServerModuleLike
-  const fn = mod.assertAuthenticatedSession ?? mod.default?.assertAuthenticatedSession
-  if (typeof fn !== "function") {
-    throw new Error("assertAuthenticatedSession not available")
-  }
-  return fn
-}
-
-const schema = z.object({
-  machineId: z.string().min(1),
-})
-
-export async function POST(request: Request) {
-  const assertAuthenticatedSession = await resolveAssertAuthenticatedSession()
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  const payload = await request.json().catch(() => null)
-  const parsed = schema.safeParse(payload)
-  if (!parsed.success) {
-    return NextResponse.json({ error: "Payload inválido", details: parsed.error.flatten() }, { status: 400 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const convex = new ConvexHttpClient(convexUrl)
-    const ensured = await convex.mutation(api.users.ensureUser, {
-      tenantId,
-      email: session.user.email,
-      name: session.user.name ?? session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const actorId = ensured?._id as Id<"users"> | undefined
-    if (!actorId) {
-      return NextResponse.json({ error: "Falha ao identificar o administrador" }, { status: 500 })
-    }
-
-    let machineMissing = false
-    try {
-      await convex.mutation(api.devices.remove, {
-        machineId: parsed.data.machineId as Id<"machines">,
-        actorId,
-      })
-    } catch (error) {
-      const message = error instanceof Error ? error.message : ""
-      if (message.includes("Dispositivo não encontrada")) {
-        machineMissing = true
-      } else {
-        console.error("[machines.delete] Convex failure", error)
-        return NextResponse.json({ error: "Falha ao remover dispositivo no Convex" }, { status: 500 })
-      }
-    }
-
-    const machineEmail = `machine-${parsed.data.machineId}@machines.local`
-    await prisma.authUser.deleteMany({ where: { email: machineEmail } })
-
-    return NextResponse.json({ ok: true, machineMissing })
-  } catch (error) {
-    console.error("[machines.delete] Falha ao excluir", error)
-    return NextResponse.json({ error: "Falha ao excluir dispositivo" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/devices/links/route.ts b/src/app/api/admin/devices/links/route.ts
deleted file mode 100644
index ef892cd..0000000
--- a/src/app/api/admin/devices/links/route.ts
+++ /dev/null
@@ -1,66 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { assertStaffSession } from "@/lib/auth-server"
-
-export const runtime = "nodejs"
-
-const addSchema = z.object({ machineId: z.string().min(1), email: z.string().email() })
-const removeSchema = z.object({ machineId: z.string().min(1), userId: z.string().min(1) })
-
-export async function POST(request: Request) {
-  const session = await assertStaffSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  let parsed: z.infer<typeof addSchema>
-  try {
-    parsed = addSchema.parse(await request.json())
-  } catch {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  const client = new ConvexHttpClient(convexUrl)
-
-  try {
-    await client.mutation(api.devices.linkUser, {
-      machineId: parsed.machineId as Id<"machines">,
-      email: parsed.email,
-    })
-    return NextResponse.json({ ok: true })
-  } catch (error) {
-    console.error("[machines.links.add]", error)
-    return NextResponse.json({ error: "Falha ao vincular usuário" }, { status: 500 })
-  }
-}
-
-export async function DELETE(request: Request) {
-  const session = await assertStaffSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  const url = new URL(request.url)
-  const machineId = url.searchParams.get("machineId")
-  const userId = url.searchParams.get("userId")
-  const parsed = removeSchema.safeParse({ machineId, userId })
-  if (!parsed.success) return NextResponse.json({ error: "Parâmetros inválidos" }, { status: 400 })
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  const client = new ConvexHttpClient(convexUrl)
-
-  try {
-    await client.mutation(api.devices.unlinkUser, {
-      machineId: parsed.data.machineId as Id<"machines">,
-      userId: parsed.data.userId as Id<"users">,
-    })
-    return NextResponse.json({ ok: true })
-  } catch (error) {
-    console.error("[machines.links.remove]", error)
-    return NextResponse.json({ error: "Falha ao desvincular usuário" }, { status: 500 })
-  }
-}
-
diff --git a/src/app/api/admin/devices/remote-access/route.ts b/src/app/api/admin/devices/remote-access/route.ts
deleted file mode 100644
index cf7f169..0000000
--- a/src/app/api/admin/devices/remote-access/route.ts
+++ /dev/null
@@ -1,146 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { assertStaffSession } from "@/lib/auth-server"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-
-export const runtime = "nodejs"
-
-const schema = z.object({
-  machineId: z.string().min(1),
-  provider: z.string().optional(),
-  identifier: z.string().optional(),
-  url: z.string().optional(),
-  username: z.string().optional(),
-  password: z.string().optional(),
-  notes: z.string().optional(),
-  entryId: z.string().optional(),
-  action: z.enum(["save", "upsert", "clear", "delete", "remove"]).optional(),
-})
-
-export async function POST(request: Request) {
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  let parsed: z.infer<typeof schema>
-  try {
-    const body = await request.json()
-    parsed = schema.parse(body)
-  } catch {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  const client = new ConvexHttpClient(convexUrl)
-
-  try {
-    const tenantId =
-      session.user.tenantId ??
-      process.env.SYNC_TENANT_ID ??
-      process.env.SEED_USER_TENANT ??
-      "tenant-atlas"
-    const ensured = (await client.mutation(api.users.ensureUser, {
-      tenantId,
-      email: session.user.email,
-      name: session.user.name ?? session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })) as { _id?: Id<"users"> } | null
-
-    const actorId = ensured?._id as Id<"users"> | undefined
-    if (!actorId) {
-      return NextResponse.json(
-        { error: "Usuário não encontrado no Convex para executar esta ação." },
-        { status: 403 }
-      )
-    }
-
-    const actionRaw = (parsed.action ?? "save").toLowerCase()
-    const normalizedAction =
-      actionRaw === "clear"
-        ? "clear"
-        : actionRaw === "delete" || actionRaw === "remove"
-          ? "delete"
-          : "upsert"
-
-    const provider = (parsed.provider ?? "").trim()
-    const identifier = (parsed.identifier ?? "").trim()
-    const notes = (parsed.notes ?? "").trim()
-
-    let normalizedUrl: string | undefined
-    if (normalizedAction === "upsert") {
-      if (!provider || !identifier) {
-        return NextResponse.json({ error: "Informe o provedor e o identificador do acesso remoto." }, { status: 400 })
-      }
-      const rawUrl = (parsed.url ?? "").trim()
-      if (rawUrl.length > 0) {
-        const candidate = /^https?:\/\//i.test(rawUrl) ? rawUrl : `https://${rawUrl}`
-        try {
-          new URL(candidate)
-          normalizedUrl = candidate
-        } catch {
-          return NextResponse.json({ error: "URL inválida. Informe um endereço iniciado com http:// ou https://." }, { status: 422 })
-        }
-      }
-    }
-
-    const mutationArgs: Record<string, unknown> = {
-      machineId: parsed.machineId as Id<"machines">,
-      actorId,
-      action: normalizedAction,
-    }
-
-    if (parsed.entryId) {
-      mutationArgs.entryId = parsed.entryId
-    }
-
-    if (normalizedAction === "clear") {
-      mutationArgs.clear = true
-    } else {
-      if (provider) mutationArgs.provider = provider
-      if (identifier) mutationArgs.identifier = identifier
-      if (normalizedUrl !== undefined) mutationArgs.url = normalizedUrl
-      mutationArgs.username = (parsed.username ?? "").trim()
-      mutationArgs.password = (parsed.password ?? "").trim()
-      if (notes.length) mutationArgs.notes = notes
-    }
-
-    const result = (await (client as unknown as { mutation: (name: string, args: Record<string, unknown>) => Promise<unknown> }).mutation(
-      "machines:updateRemoteAccess",
-      mutationArgs
-    )) as { remoteAccess?: unknown } | null
-
-    return NextResponse.json({ ok: true, remoteAccess: result?.remoteAccess ?? null })
-  } catch (error) {
-    console.error("[machines.remote-access]", error)
-    const detail = error instanceof Error ? error.message : null
-    const isOutdatedConvex =
-      typeof detail === "string" && detail.includes("extra field `action`")
-
-    if (isOutdatedConvex) {
-      return NextResponse.json(
-        {
-          error: "Backend do Convex desatualizado",
-          detail: "Recompile/deploy as funções Convex (ex.: `bun run convex:dev:bun` em desenvolvimento ou `bun x convex deploy`) para aplicar o suporte a múltiplos acessos remotos.",
-        },
-        { status: 409 }
-      )
-    }
-
-    return NextResponse.json(
-      {
-        error: "Falha ao atualizar acesso remoto",
-        ...(process.env.NODE_ENV !== "production" && detail ? { detail } : {}),
-      },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/admin/devices/rename/route.ts b/src/app/api/admin/devices/rename/route.ts
deleted file mode 100644
index 349d8a8..0000000
--- a/src/app/api/admin/devices/rename/route.ts
+++ /dev/null
@@ -1,64 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { api } from "@/convex/_generated/api"
-
-export const runtime = "nodejs"
-
-const schema = z.object({
-  machineId: z.string().min(1),
-  hostname: z.string().min(2),
-})
-
-export async function POST(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  const payload = await request.json().catch(() => null)
-  const parsed = schema.safeParse(payload)
-  if (!parsed.success) {
-    return NextResponse.json({ error: "Payload inválido", details: parsed.error.flatten() }, { status: 400 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    // Garante usuário no Convex e obtém seu Id
-    const convex = new ConvexHttpClient(convexUrl)
-    const ensured = await convex.mutation(api.users.ensureUser, {
-      tenantId,
-      email: session.user.email,
-      name: session.user.name ?? session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-    const actorId = ensured?._id
-    if (!actorId) {
-      return NextResponse.json({ error: "Falha ao obter ID do usuário no Convex" }, { status: 500 })
-    }
-
-    // Chamada por string reference (evita depender do tipo gerado imediatamente)
-    const client = convex as unknown as { mutation: (name: string, args: unknown) => Promise<unknown> }
-    // Nota: a mutation `machines:rename` não aceita tenantId; apenas machineId, actorId e hostname.
-    await client.mutation("machines:rename", {
-      machineId: parsed.data.machineId,
-      actorId,
-      hostname: parsed.data.hostname,
-    })
-
-    return NextResponse.json({ ok: true })
-  } catch (error) {
-    console.error("[machines.rename] Falha ao renomear", error)
-    return NextResponse.json({ error: "Falha ao renomear dispositivo" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/devices/reset-agent/route.ts b/src/app/api/admin/devices/reset-agent/route.ts
deleted file mode 100644
index cbe4c28..0000000
--- a/src/app/api/admin/devices/reset-agent/route.ts
+++ /dev/null
@@ -1,60 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { api } from "@/convex/_generated/api"
-
-export const runtime = "nodejs"
-
-const schema = z.object({
-  machineId: z.string().min(1),
-})
-
-export async function POST(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  const payload = await request.json().catch(() => null)
-  const parsed = schema.safeParse(payload)
-  if (!parsed.success) {
-    return NextResponse.json({ error: "Payload inválido", details: parsed.error.flatten() }, { status: 400 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const convex = new ConvexHttpClient(convexUrl)
-    const ensured = await convex.mutation(api.users.ensureUser, {
-      tenantId,
-      email: session.user.email,
-      name: session.user.name ?? session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-    const actorId = ensured?._id
-    if (!actorId) {
-      return NextResponse.json({ error: "Falha ao obter ID do usuário no Convex" }, { status: 500 })
-    }
-
-    const client = convex as unknown as { mutation: (name: string, args: unknown) => Promise<unknown> }
-    const result = (await client.mutation("machines:resetAgent", {
-      machineId: parsed.data.machineId,
-      actorId,
-    })) as { revoked?: number } | null
-
-    return NextResponse.json({ ok: true, revoked: result?.revoked ?? 0 })
-  } catch (error) {
-    console.error("[machines.resetAgent] Falha ao resetar agente", error)
-    return NextResponse.json({ error: "Falha ao resetar agente da dispositivo" }, { status: 500 })
-  }
-}
-
diff --git a/src/app/api/admin/devices/toggle-active/route.ts b/src/app/api/admin/devices/toggle-active/route.ts
deleted file mode 100644
index b77e6bf..0000000
--- a/src/app/api/admin/devices/toggle-active/route.ts
+++ /dev/null
@@ -1,61 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { api } from "@/convex/_generated/api"
-
-export const runtime = "nodejs"
-
-const schema = z.object({
-  machineId: z.string().min(1),
-  active: z.boolean(),
-})
-
-export async function POST(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  const payload = await request.json().catch(() => null)
-  const parsed = schema.safeParse(payload)
-  if (!parsed.success) {
-    return NextResponse.json({ error: "Payload inválido", details: parsed.error.flatten() }, { status: 400 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const convex = new ConvexHttpClient(convexUrl)
-    const ensured = await convex.mutation(api.users.ensureUser, {
-      tenantId,
-      email: session.user.email,
-      name: session.user.name ?? session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-    const actorId = ensured?._id
-    if (!actorId) {
-      return NextResponse.json({ error: "Falha ao obter ID do usuário no Convex" }, { status: 500 })
-    }
-
-    const client = convex as unknown as { mutation: (name: string, args: unknown) => Promise<unknown> }
-    await client.mutation("machines:toggleActive", {
-      machineId: parsed.data.machineId,
-      actorId,
-      active: parsed.data.active,
-    })
-
-    return NextResponse.json({ ok: true })
-  } catch (error) {
-    console.error("[machines.toggleActive] Falha ao atualizar status", error)
-    return NextResponse.json({ error: "Falha ao atualizar status da dispositivo" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/fix-chat-sessions/route.ts b/src/app/api/admin/fix-chat-sessions/route.ts
deleted file mode 100644
index 3ed362c..0000000
--- a/src/app/api/admin/fix-chat-sessions/route.ts
+++ /dev/null
@@ -1,30 +0,0 @@
-import { NextResponse } from "next/server"
-import { ConvexHttpClient } from "convex/browser"
-import { api } from "@/convex/_generated/api"
-import { assertAdminSession } from "@/lib/auth-server"
-
-export const runtime = "nodejs"
-
-export async function POST() {
-  const session = await assertAdminSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (!convexUrl) {
-    return NextResponse.json({ error: "CONVEX_URL não configurada" }, { status: 500 })
-  }
-
-  try {
-    const convex = new ConvexHttpClient(convexUrl)
-    const result = await convex.mutation(api.liveChat.fixLegacySessions, {})
-    return NextResponse.json({ success: true, result })
-  } catch (error) {
-    console.error("[fix-chat-sessions] Erro:", error)
-    return NextResponse.json(
-      { error: error instanceof Error ? error.message : "Falha ao corrigir sessões" },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/admin/tickets/archive-local/route.ts b/src/app/api/admin/tickets/archive-local/route.ts
deleted file mode 100644
index ee31ad2..0000000
--- a/src/app/api/admin/tickets/archive-local/route.ts
+++ /dev/null
@@ -1,52 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import { isStaff } from "@/lib/authz"
-import { env } from "@/lib/env"
-import { exportResolvedTicketsToDisk } from "@/server/archive/local-tickets"
-
-function getCronSecret(): string | null {
-  return env.INTERNAL_HEALTH_TOKEN ?? env.REPORTS_CRON_SECRET ?? null
-}
-
-export async function POST(request: Request) {
-  const cronSecret = getCronSecret()
-  const headerSecret = request.headers.get("x-cron-secret")?.trim()
-
-  let isCron = false
-  if (cronSecret && headerSecret && headerSecret === cronSecret) {
-    isCron = true
-  }
-
-  if (!isCron) {
-    const session = await requireAuthenticatedSession()
-    const role = session.user.role ?? "agent"
-    if (!isStaff(role)) {
-      return NextResponse.json({ error: "Acesso negado" }, { status: 403 })
-    }
-  }
-
-  let body: { days?: number; limit?: number } = {}
-  try {
-    body = (await request.json()) ?? {}
-  } catch {
-    body = {}
-  }
-
-  const days = typeof body.days === "number" && body.days > 0 ? body.days : 365
-  const limit = typeof body.limit === "number" && body.limit > 0 ? body.limit : 50
-
-  try {
-    const result = await exportResolvedTicketsToDisk({ days, limit })
-    return NextResponse.json({ ok: true, ...result }, { status: 200 })
-  } catch (error) {
-    console.error("[admin.tickets.archive-local] failed", error)
-    return NextResponse.json(
-      {
-        error: "Falha ao arquivar tickets",
-        details: error instanceof Error ? error.message : String(error),
-      },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/admin/tickets/archived/[ticketId]/route.ts b/src/app/api/admin/tickets/archived/[ticketId]/route.ts
deleted file mode 100644
index 23467b7..0000000
--- a/src/app/api/admin/tickets/archived/[ticketId]/route.ts
+++ /dev/null
@@ -1,46 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import { isStaff } from "@/lib/authz"
-import { env } from "@/lib/env"
-import { findArchivedTicket } from "@/server/archive/local-tickets"
-
-function getInternalSecret() {
-  return env.INTERNAL_HEALTH_TOKEN ?? env.REPORTS_CRON_SECRET ?? null
-}
-
-export async function GET(_: Request, context: { params: { ticketId: string } }) {
-  const cronSecret = getInternalSecret()
-  const headerSecret = _.headers.get("x-cron-secret")?.trim()
-  const querySecret = new URL(_.url).searchParams.get("token")?.trim()
-
-  const hasSecret = cronSecret && (headerSecret === cronSecret || querySecret === cronSecret)
-  if (!hasSecret) {
-    const session = await requireAuthenticatedSession()
-    const role = session.user.role ?? "agent"
-    if (!isStaff(role)) {
-      return NextResponse.json({ error: "Acesso negado" }, { status: 403 })
-    }
-  }
-
-  const ticketId = context.params.ticketId
-  const found = await findArchivedTicket(ticketId)
-  if (!found) {
-    return NextResponse.json({ error: "Ticket arquivado não encontrado" }, { status: 404 })
-  }
-
-  return NextResponse.json(
-    {
-      ok: true,
-      ticketId,
-      file: found.file,
-      archivedAt: found.record.archivedAt,
-      tenantId: found.record.tenantId,
-      ticket: found.record.ticket,
-      comments: found.record.comments,
-      events: found.record.events,
-      attachments: (found.record as { attachments?: unknown }).attachments ?? [],
-    },
-    { status: 200 }
-  )
-}
diff --git a/src/app/api/admin/users/[id]/reset-password/route.ts b/src/app/api/admin/users/[id]/reset-password/route.ts
deleted file mode 100644
index e5ab37a..0000000
--- a/src/app/api/admin/users/[id]/reset-password/route.ts
+++ /dev/null
@@ -1,74 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { hashPassword } from "better-auth/crypto"
-
-import { prisma } from "@/lib/prisma"
-import { assertStaffSession } from "@/lib/auth-server"
-import { isAdmin } from "@/lib/authz"
-
-function generatePassword(length = 12) {
-  const alphabet = "abcdefghijklmnopqrstuvwxyz0123456789"
-  let result = ""
-  for (let index = 0; index < length; index += 1) {
-    const randomIndex = Math.floor(Math.random() * alphabet.length)
-    result += alphabet[randomIndex]
-  }
-  return result
-}
-
-export const runtime = "nodejs"
-
-export async function POST(request: Request, { params }: { params: Promise<{ id: string }> }) {
-  const { id } = await params
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const sessionIsAdmin = isAdmin(session.user.role)
-
-  const user = await prisma.authUser.findUnique({
-    where: { id },
-    select: { id: true, role: true },
-  })
-
-  if (!user) {
-    return NextResponse.json({ error: "Usuário não encontrado" }, { status: 404 })
-  }
-
-  const targetRole = (user.role ?? "").toLowerCase()
-  if (!sessionIsAdmin && (targetRole === "admin" || targetRole === "agent")) {
-    return NextResponse.json({ error: "Você não pode redefinir a senha desse usuário" }, { status: 403 })
-  }
-
-  if (targetRole === "machine") {
-    return NextResponse.json({ error: "Contas de dispositivo não possuem senha web" }, { status: 400 })
-  }
-
-  const body = (await request.json().catch(() => null)) as { password?: string } | null
-  const temporaryPassword = body?.password?.trim() || generatePassword()
-  const hashedPassword = await hashPassword(temporaryPassword)
-
-  const credentialAccount = await prisma.authAccount.findFirst({
-    where: { userId: user.id, providerId: "credential" },
-  })
-
-  if (credentialAccount) {
-    await prisma.authAccount.update({ where: { id: credentialAccount.id }, data: { password: hashedPassword } })
-  } else {
-    // se a conta não existir, cria automaticamente
-    const authUser = await prisma.authUser.findUnique({ where: { id: user.id } })
-    if (!authUser) {
-      return NextResponse.json({ error: "Usuário não encontrado" }, { status: 404 })
-    }
-    await prisma.authAccount.create({
-      data: {
-        userId: user.id,
-        providerId: "credential",
-        accountId: authUser.email,
-        password: hashedPassword,
-      },
-    })
-  }
-
-  return NextResponse.json({ temporaryPassword })
-}
diff --git a/src/app/api/admin/users/[id]/route.ts b/src/app/api/admin/users/[id]/route.ts
deleted file mode 100644
index ceff6eb..0000000
--- a/src/app/api/admin/users/[id]/route.ts
+++ /dev/null
@@ -1,404 +0,0 @@
-import { NextResponse } from "next/server"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { ConvexHttpClient } from "convex/browser"
-import { prisma } from "@/lib/prisma"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { assertStaffSession } from "@/lib/auth-server"
-import { ROLE_OPTIONS, type RoleOption, isAdmin } from "@/lib/authz"
-import { requireConvexUrl } from "@/server/convex-client"
-
-function normalizeRole(input: string | null | undefined): RoleOption {
-  const candidate = (input ?? "agent").toLowerCase() as RoleOption
-  return ((ROLE_OPTIONS as readonly string[]).includes(candidate) ? candidate : "agent") as RoleOption
-}
-
-const USER_ROLE_OPTIONS = ["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"] as const
-type UserRole = (typeof USER_ROLE_OPTIONS)[number]
-
-function mapToUserRole(role: RoleOption): UserRole {
-  const candidate = role.toUpperCase() as UserRole
-  return USER_ROLE_OPTIONS.includes(candidate) ? candidate : "AGENT"
-}
-
-function canManageRole(role: string | null | undefined) {
-  const normalized = (role ?? "").toLowerCase()
-  return normalized !== "admin" && normalized !== "agent"
-}
-
-export const runtime = "nodejs"
-
-export async function GET(_: Request, { params }: { params: Promise<{ id: string }> }) {
-  const { id } = await params
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const user = await prisma.authUser.findUnique({
-    where: { id },
-    select: {
-      id: true,
-      email: true,
-      name: true,
-      role: true,
-      tenantId: true,
-      machinePersona: true,
-      createdAt: true,
-      updatedAt: true,
-    },
-  })
-
-  if (!user) {
-    return NextResponse.json({ error: "Usuário não encontrado" }, { status: 404 })
-  }
-
-  const domain = await prisma.user.findUnique({
-    where: { email: user.email },
-    select: {
-      companyId: true,
-      company: { select: { name: true } },
-      jobTitle: true,
-      managerId: true,
-      manager: { select: { id: true, name: true, email: true } },
-    },
-  })
-
-  return NextResponse.json({
-    user: {
-      id: user.id,
-      email: user.email,
-      name: user.name ?? "",
-      role: normalizeRole(user.role),
-      tenantId: user.tenantId ?? DEFAULT_TENANT_ID,
-      createdAt: user.createdAt.toISOString(),
-      updatedAt: user.updatedAt?.toISOString() ?? null,
-      companyId: domain?.companyId ?? null,
-      companyName: domain?.company?.name ?? null,
-      machinePersona: user.machinePersona ?? null,
-      jobTitle: domain?.jobTitle ?? null,
-      managerId: domain?.managerId ?? null,
-      managerName: domain?.manager?.name ?? null,
-      managerEmail: domain?.manager?.email ?? null,
-    },
-  })
-}
-
-export async function PATCH(request: Request, { params }: { params: Promise<{ id: string }> }) {
-  const { id } = await params
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const sessionIsAdmin = isAdmin(session.user.role)
-
-  const payload = (await request.json().catch(() => null)) as {
-    name?: string
-    email?: string
-    role?: RoleOption
-    tenantId?: string
-    companyId?: string | null
-    jobTitle?: string | null
-    managerId?: string | null
-  } | null
-
-  if (!payload || typeof payload !== "object") {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const user = await prisma.authUser.findUnique({ where: { id } })
-  if (!user) {
-    return NextResponse.json({ error: "Usuário não encontrado" }, { status: 404 })
-  }
-
-  const nextName = payload.name?.trim() ?? user.name ?? ""
-  const nextEmail = (payload.email ?? user.email).trim().toLowerCase()
-  const nextRole = normalizeRole(payload.role ?? user.role)
-  const nextTenant = (payload.tenantId ?? user.tenantId ?? DEFAULT_TENANT_ID).trim() || DEFAULT_TENANT_ID
-  const companyId = payload.companyId ? payload.companyId : null
-  const hasJobTitleField = Object.prototype.hasOwnProperty.call(payload, "jobTitle")
-  let jobTitle: string | null | undefined
-  if (hasJobTitleField) {
-    if (typeof payload.jobTitle === "string") {
-      const trimmed = payload.jobTitle.trim()
-      jobTitle = trimmed.length > 0 ? trimmed : null
-    } else {
-      jobTitle = null
-    }
-  }
-  const hasManagerField = Object.prototype.hasOwnProperty.call(payload, "managerId")
-  let managerIdValue: string | null | undefined
-  if (hasManagerField) {
-    if (typeof payload.managerId === "string") {
-      const trimmed = payload.managerId.trim()
-      managerIdValue = trimmed.length > 0 ? trimmed : null
-    } else {
-      managerIdValue = null
-    }
-  }
-  let managerRecord: { id: string; email: string; tenantId: string; name: string } | null = null
-  if (managerIdValue && managerIdValue !== null) {
-    managerRecord = await prisma.user.findUnique({
-      where: { id: managerIdValue },
-      select: { id: true, email: true, tenantId: true, name: true },
-    })
-    if (!managerRecord) {
-      return NextResponse.json({ error: "Gestor informado não foi encontrado." }, { status: 400 })
-    }
-    if (managerRecord.tenantId !== nextTenant) {
-      return NextResponse.json({ error: "Gestor pertence a outro cliente." }, { status: 400 })
-    }
-  }
-
-  if (!nextEmail || !nextEmail.includes("@")) {
-    return NextResponse.json({ error: "Informe um e-mail válido" }, { status: 400 })
-  }
-
-  if (!sessionIsAdmin && !canManageRole(user.role)) {
-    return NextResponse.json({ error: "Você não pode editar esse usuário" }, { status: 403 })
-  }
-
-  if ((user.role ?? "").toLowerCase() === "machine") {
-    return NextResponse.json({ error: "Ajustes de dispositivos devem ser feitos em Admin ▸ Dispositivos" }, { status: 400 })
-  }
-
-  if (!sessionIsAdmin && !canManageRole(nextRole)) {
-    return NextResponse.json({ error: "Papel inválido para este perfil" }, { status: 403 })
-  }
-
-  if (nextEmail !== user.email) {
-    const conflict = await prisma.authUser.findUnique({ where: { email: nextEmail } })
-    if (conflict && conflict.id !== user.id) {
-      return NextResponse.json({ error: "Já existe um usuário com este e-mail" }, { status: 409 })
-    }
-  }
-
-  const updated = await prisma.authUser.update({
-    where: { id: user.id },
-    data: {
-      name: nextName,
-      email: nextEmail,
-      role: nextRole,
-      tenantId: nextTenant,
-    },
-  })
-
-  if (nextEmail !== user.email) {
-    const credentialAccount = await prisma.authAccount.findFirst({
-      where: { userId: user.id, providerId: "credential" },
-    })
-    if (credentialAccount) {
-      await prisma.authAccount.update({ where: { id: credentialAccount.id }, data: { accountId: nextEmail } })
-    }
-  }
-
-  const previousEmail = user.email
-  const domainUser = await prisma.user.findUnique({ where: { email: previousEmail } })
-  const companyData = companyId
-    ? await prisma.company.findUnique({ where: { id: companyId } })
-    : null
-
-  if (companyId && !companyData) {
-    return NextResponse.json({ error: "Empresa não encontrada" }, { status: 400 })
-  }
-
-  if (domainUser && managerRecord && managerRecord.id === domainUser.id) {
-    return NextResponse.json({ error: "Um usuário não pode ser gestor de si mesmo." }, { status: 400 })
-  }
-
-  if (domainUser) {
-    const updateData: Record<string, unknown> = {
-      email: nextEmail,
-      name: nextName || domainUser.name,
-      role: mapToUserRole(nextRole),
-      tenantId: nextTenant,
-      companyId: companyId ?? null,
-    }
-    if (hasJobTitleField) {
-      updateData.jobTitle = jobTitle ?? null
-    }
-    if (hasManagerField) {
-      updateData.managerId = managerRecord?.id ?? null
-    }
-    await prisma.user.update({
-      where: { id: domainUser.id },
-      data: updateData,
-    })
-  } else {
-    const upsertUpdate = {
-      name: nextName || nextEmail,
-      role: mapToUserRole(nextRole),
-      tenantId: nextTenant,
-      companyId: companyId ?? null,
-      jobTitle: hasJobTitleField ? jobTitle ?? null : undefined,
-      managerId: hasManagerField ? managerRecord?.id ?? null : undefined,
-    }
-    if (hasJobTitleField) {
-      // noop: já definido acima
-    }
-    if (hasManagerField) {
-      // noop: já definido acima
-    }
-    const upsertCreate = {
-      email: nextEmail,
-      name: nextName || nextEmail,
-      role: mapToUserRole(nextRole),
-      tenantId: nextTenant,
-      companyId: companyId ?? null,
-      jobTitle: hasJobTitleField ? jobTitle ?? null : undefined,
-      managerId: hasManagerField ? managerRecord?.id ?? null : undefined,
-    }
-    if (hasJobTitleField) {
-      // noop: já definido acima
-    }
-    if (hasManagerField) {
-      // noop: já definido acima
-    }
-    await prisma.user.upsert({
-      where: { email: nextEmail },
-      update: upsertUpdate,
-      create: upsertCreate,
-    })
-  }
-
-  try {
-    const convex = new ConvexHttpClient(requireConvexUrl())
-      let managerConvexId: Id<"users"> | undefined
-      if (hasManagerField && managerRecord?.email) {
-        try {
-          const managerUser = await convex.query(api.users.findByEmail, {
-            tenantId: nextTenant,
-            email: managerRecord.email,
-          })
-          if (managerUser?._id) {
-            managerConvexId = managerUser._id as Id<"users">
-          }
-        } catch (error) {
-          console.warn("Falha ao localizar gestor no Convex", error)
-        }
-      }
-      const ensurePayload: {
-        tenantId: string
-        email: string
-        name: string
-        avatarUrl?: string
-        role: string
-        companyId?: Id<"companies">
-        jobTitle?: string | undefined
-        managerId?: Id<"users">
-      } = {
-        tenantId: nextTenant,
-        email: nextEmail,
-        name: nextName || nextEmail,
-        avatarUrl: updated.avatarUrl ?? undefined,
-        role: nextRole.toUpperCase(),
-      }
-      if (companyId) {
-        ensurePayload.companyId = companyId as Id<"companies">
-      }
-      if (hasJobTitleField) {
-        ensurePayload.jobTitle = jobTitle ?? undefined
-      }
-      if (hasManagerField) {
-        ensurePayload.managerId = managerConvexId
-      }
-    await convex.mutation(api.users.ensureUser, ensurePayload)
-  } catch (error) {
-    console.warn("Falha ao sincronizar usuário no Convex", error)
-  }
-
-  const updatedDomain = await prisma.user.findUnique({
-    where: { email: nextEmail },
-    select: {
-      jobTitle: true,
-      managerId: true,
-      manager: { select: { name: true, email: true } },
-    },
-  })
-
-  return NextResponse.json({
-    user: {
-      id: updated.id,
-      email: nextEmail,
-      name: nextName,
-      role: nextRole,
-      tenantId: nextTenant,
-      createdAt: updated.createdAt.toISOString(),
-      updatedAt: updated.updatedAt?.toISOString() ?? null,
-      companyId,
-      companyName: companyData?.name ?? null,
-      machinePersona: updated.machinePersona ?? null,
-      jobTitle: updatedDomain?.jobTitle ?? null,
-      managerId: updatedDomain?.managerId ?? null,
-      managerName: updatedDomain?.manager?.name ?? null,
-      managerEmail: updatedDomain?.manager?.email ?? null,
-    },
-  })
-}
-
-export async function DELETE(_: Request, { params }: { params: Promise<{ id: string }> }) {
-  const { id } = await params
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const sessionIsAdmin = isAdmin(session.user.role)
-
-  const target = await prisma.authUser.findUnique({
-    where: { id },
-    select: { id: true, email: true, role: true, tenantId: true },
-  })
-
-  if (!target) {
-    return NextResponse.json({ error: "Usuário não encontrado" }, { status: 404 })
-  }
-
-  if (!sessionIsAdmin && !canManageRole(target.role)) {
-    return NextResponse.json({ error: "Você não pode remover esse usuário" }, { status: 403 })
-  }
-
-  if (target.role === "machine") {
-    return NextResponse.json({ error: "Os agentes de dispositivo devem ser removidos via módulo de dispositivos." }, { status: 400 })
-  }
-
-  if (target.email === session.user.email) {
-    return NextResponse.json({ error: "Você não pode remover o usuário atualmente autenticado." }, { status: 400 })
-  }
-
-  const tenantId = target.tenantId ?? session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const convex = new ConvexHttpClient(requireConvexUrl())
-      const ensured = await convex.mutation(api.users.ensureUser, {
-        tenantId,
-        email: session.user.email,
-        name: session.user.name ?? session.user.email,
-        avatarUrl: session.user.avatarUrl ?? undefined,
-        role: session.user.role.toUpperCase(),
-      })
-
-      const actorId = ensured?._id
-      if (!actorId) {
-        throw new Error("Falha ao identificar o administrador no Convex")
-      }
-
-      const convexUser = await convex.query(api.users.findByEmail, {
-        tenantId,
-        email: target.email,
-      })
-
-      if (convexUser?._id) {
-        await convex.mutation(api.users.deleteUser, {
-          userId: convexUser._id,
-          actorId,
-        })
-      }
-  } catch (error) {
-    const message = error instanceof Error ? error.message : "Falha ao remover usuário na base de dados"
-    return NextResponse.json({ error: message }, { status: 400 })
-  }
-
-  await prisma.authUser.delete({ where: { id: target.id } })
-
-  return NextResponse.json({ ok: true })
-}
diff --git a/src/app/api/admin/users/assign-company/route.ts b/src/app/api/admin/users/assign-company/route.ts
deleted file mode 100644
index 8a772b3..0000000
--- a/src/app/api/admin/users/assign-company/route.ts
+++ /dev/null
@@ -1,84 +0,0 @@
-import { NextResponse } from "next/server"
-import { randomBytes } from "crypto"
-import { ConvexHttpClient } from "convex/browser"
-
-import { assertAdminSession } from "@/lib/auth-server"
-import { prisma } from "@/lib/prisma"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { requireConvexUrl } from "@/server/convex-client"
-
-export const runtime = "nodejs"
-
-export async function POST(request: Request) {
-  const session = await assertAdminSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  const body = (await request.json().catch(() => null)) as { email?: string; companyId?: string }
-  const email = body?.email?.trim().toLowerCase()
-  const companyId = body?.companyId
-  if (!email || !companyId) {
-    return NextResponse.json({ error: "Informe e-mail e empresa" }, { status: 400 })
-  }
-
-  let client: ConvexHttpClient
-  try {
-    client = new ConvexHttpClient(requireConvexUrl())
-  } catch {
-    return NextResponse.json({ error: "Convex não configurado" }, { status: 500 })
-  }
-
-  try {
-    const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-    const company = await prisma.company.findUnique({
-      where: { id: companyId },
-      select: { id: true, tenantId: true, slug: true, name: true, provisioningCode: true },
-    })
-
-    if (!company || company.tenantId !== tenantId) {
-      return NextResponse.json({ error: "Empresa não encontrada" }, { status: 404 })
-    }
-
-    let provisioningCode = company.provisioningCode
-    if (!provisioningCode) {
-      provisioningCode = randomBytes(16).toString("hex")
-      await prisma.company.update({ where: { id: company.id }, data: { provisioningCode } })
-    }
-
-    const ensured = await client.mutation(api.users.ensureUser, {
-      tenantId,
-      email: session.user.email ?? "admin@sistema.dev",
-      name: session.user.name ?? session.user.email ?? "Administrador",
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role?.toUpperCase?.(),
-    })
-
-    if (!ensured?._id) {
-      throw new Error("Não foi possível identificar o ator no Convex")
-    }
-
-    const ensuredCompany = await client.mutation(api.companies.ensureProvisioned, {
-      tenantId,
-      slug: company.slug ?? `company-${company.id}`,
-      name: company.name,
-      provisioningCode,
-    })
-
-    if (!ensuredCompany?.id) {
-      throw new Error("Falha ao sincronizar empresa no Convex")
-    }
-
-    await client.mutation(api.users.assignCompany, {
-      tenantId,
-      email,
-      companyId: ensuredCompany.id as Id<"companies">,
-      actorId: ensured._id,
-    })
-    return NextResponse.json({ ok: true })
-  } catch (error) {
-    console.error("Failed to assign company", error)
-    return NextResponse.json({ error: "Falha ao vincular usuário" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/admin/users/cleanup/route.ts b/src/app/api/admin/users/cleanup/route.ts
deleted file mode 100644
index 64d173c..0000000
--- a/src/app/api/admin/users/cleanup/route.ts
+++ /dev/null
@@ -1,160 +0,0 @@
-import { NextResponse } from "next/server"
-
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { assertStaffSession } from "@/lib/auth-server"
-import { isAdmin } from "@/lib/authz"
-import { prisma } from "@/lib/prisma"
-import { createConvexClient } from "@/server/convex-client"
-
-const DEFAULT_KEEP_EMAILS = ["renan.pac@paulicon.com.br"]
-
-type CleanupSummary = {
-  removedPortalUserIds: string[]
-  removedPortalEmails: string[]
-  removedAuthUserIds: string[]
-  removedConvexUserIds: string[]
-  removedTicketIds: string[]
-  convictTicketsDeleted: number
-  keepEmails: string[]
-}
-
-export const runtime = "nodejs"
-
-export async function POST(request: Request) {
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  if (!isAdmin(session.user.role)) {
-    return NextResponse.json({ error: "Apenas administradores podem remover dados." }, { status: 403 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const sessionEmail = session.user.email?.toLowerCase()
-  if (!sessionEmail) {
-    return NextResponse.json({ error: "Administrador sem e-mail associado." }, { status: 400 })
-  }
-
-  const body = await request.json().catch(() => ({})) as { keepEmails?: string[] }
-  const keepEmailsInput = Array.isArray(body.keepEmails) ? body.keepEmails : []
-  const keepEmailsSet = new Set<string>()
-  DEFAULT_KEEP_EMAILS.forEach((email) => keepEmailsSet.add(email.toLowerCase()))
-  keepEmailsInput
-    .map((email) => (typeof email === "string" ? email.trim().toLowerCase() : ""))
-    .filter((email) => email.length > 0)
-    .forEach((email) => keepEmailsSet.add(email))
-
-  keepEmailsSet.add(sessionEmail)
-  const viewerEmail = sessionEmail
-
-  const portalUsers = await prisma.user.findMany({
-    where: { tenantId },
-    select: { id: true, email: true },
-  })
-
-  const portalToRemove = portalUsers.filter((user) => !keepEmailsSet.has(user.email.toLowerCase()))
-  const portalIdsToRemove = portalToRemove.map((user) => user.id)
-  const portalEmailsToRemove = portalToRemove.map((user) => user.email.toLowerCase())
-
-  const responseSummary: CleanupSummary = {
-    removedPortalUserIds: portalIdsToRemove,
-    removedPortalEmails: portalEmailsToRemove,
-    removedAuthUserIds: [],
-    removedConvexUserIds: [],
-    removedTicketIds: [],
-    convictTicketsDeleted: 0,
-    keepEmails: Array.from(keepEmailsSet),
-  }
-
-  if (portalIdsToRemove.length > 0) {
-    const ticketsToRemove = await prisma.ticket.findMany({
-      where: {
-        tenantId,
-        OR: [{ requesterId: { in: portalIdsToRemove } }, { assigneeId: { in: portalIdsToRemove } }],
-      },
-      select: { id: true },
-    })
-    responseSummary.removedTicketIds = ticketsToRemove.map((ticket) => ticket.id)
-
-    await prisma.$transaction(async (tx) => {
-      if (ticketsToRemove.length > 0) {
-        await tx.ticket.deleteMany({
-          where: { id: { in: ticketsToRemove.map((ticket) => ticket.id) } },
-        })
-      }
-
-      if (portalEmailsToRemove.length > 0) {
-        const authUsers = await tx.authUser.findMany({
-          where: { email: { in: portalEmailsToRemove } },
-          select: { id: true },
-        })
-        if (authUsers.length > 0) {
-          const authIds = authUsers.map((item) => item.id)
-          responseSummary.removedAuthUserIds = authIds
-          await tx.authSession.deleteMany({ where: { userId: { in: authIds } } })
-          await tx.authAccount.deleteMany({ where: { userId: { in: authIds } } })
-          await tx.authUser.deleteMany({ where: { id: { in: authIds } } })
-        }
-      }
-
-      await tx.user.deleteMany({
-        where: { id: { in: portalIdsToRemove } },
-      })
-    })
-  }
-
-  try {
-    const client = createConvexClient()
-    const actor =
-      (await client.query(api.users.findByEmail, { tenantId, email: sessionEmail })) ??
-      (await client.mutation(api.users.ensureUser, {
-        tenantId,
-        email: sessionEmail,
-        name: session.user.name ?? sessionEmail,
-      }))
-
-    const actorId = actor?._id as Id<"users"> | undefined
-    if (actorId) {
-      const convexCustomers = await client.query(api.users.listCustomers, {
-        tenantId,
-        viewerId: actorId,
-      })
-
-      const convexToRemove = convexCustomers.filter(
-        (customer) => !keepEmailsSet.has(customer.email.toLowerCase()),
-      )
-
-      const removedConvexIds: Id<"users">[] = []
-      for (const customer of convexToRemove) {
-        const userId = customer.id as Id<"users">
-        try {
-          await client.mutation(api.users.deleteUser, { userId, actorId })
-          removedConvexIds.push(userId)
-        } catch (error) {
-          console.error("[users.cleanup] Falha ao remover usuário do Convex", customer.email, error)
-        }
-      }
-      responseSummary.removedConvexUserIds = removedConvexIds.map((id) => id as unknown as string)
-
-      if (removedConvexIds.length > 0) {
-        try {
-          const result = await client.mutation(api.tickets.purgeTicketsForUsers, {
-            tenantId,
-            actorId,
-            userIds: removedConvexIds,
-          })
-          responseSummary.convictTicketsDeleted = typeof result?.deleted === "number" ? result.deleted : 0
-        } catch (error) {
-          console.error("[users.cleanup] Falha ao remover tickets no Convex", error)
-        }
-      }
-    }
-  } catch (error) {
-    console.error("[users.cleanup] Convex indisponível", error)
-  }
-
-  return NextResponse.json(responseSummary)
-}
diff --git a/src/app/api/admin/users/route.ts b/src/app/api/admin/users/route.ts
deleted file mode 100644
index 21af431..0000000
--- a/src/app/api/admin/users/route.ts
+++ /dev/null
@@ -1,335 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { hashPassword } from "better-auth/crypto"
-import { ConvexHttpClient } from "convex/browser"
-import type { UserRole } from "@/lib/prisma"
-import type { Id } from "@/convex/_generated/dataModel"
-
-import { prisma } from "@/lib/prisma"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { assertAdminSession, assertStaffSession } from "@/lib/auth-server"
-import { isAdmin } from "@/lib/authz"
-import { api } from "@/convex/_generated/api"
-
-export const runtime = "nodejs"
-
-const ALLOWED_ROLES = ["MANAGER", "COLLABORATOR"] as const
-
-type AllowedRole = (typeof ALLOWED_ROLES)[number]
-
-function normalizeRole(role?: string | null): AllowedRole {
-  const normalized = (role ?? "COLLABORATOR").toUpperCase()
-  return ALLOWED_ROLES.includes(normalized as AllowedRole) ? (normalized as AllowedRole) : "COLLABORATOR"
-}
-
-function generatePassword(length = 12) {
-  const charset = "ABCDEFGHJKLMNPQRSTUVWXYZabcdefghijkmnopqrstuvwxyz23456789!@#$%&*?"
-  let password = ""
-  const array = new Uint32Array(length)
-  crypto.getRandomValues(array)
-  for (let index = 0; index < length; index += 1) {
-    password += charset[array[index] % charset.length]
-  }
-  return password
-}
-
-export async function GET() {
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const users = await prisma.user.findMany({
-    where: {
-      tenantId,
-      role: { in: [...ALLOWED_ROLES] },
-    },
-    include: {
-      company: {
-        select: {
-          id: true,
-          name: true,
-        },
-      },
-      manager: {
-        select: {
-          id: true,
-          name: true,
-          email: true,
-        },
-      },
-    },
-    orderBy: { createdAt: "desc" },
-  })
-
-  const emails = users.map((user) => user.email)
-  const authUsers = await prisma.authUser.findMany({
-    where: { email: { in: emails } },
-    select: {
-      id: true,
-      email: true,
-      updatedAt: true,
-      createdAt: true,
-    },
-  })
-
-  const sessions = await prisma.authSession.findMany({
-    where: { userId: { in: authUsers.map((authUser) => authUser.id) } },
-    orderBy: { updatedAt: "desc" },
-    select: {
-      userId: true,
-      updatedAt: true,
-    },
-  })
-
-  const sessionByUserId = new Map<string, Date>()
-  for (const sessionRow of sessions) {
-    if (!sessionByUserId.has(sessionRow.userId)) {
-      sessionByUserId.set(sessionRow.userId, sessionRow.updatedAt)
-    }
-  }
-
-  const authByEmail = new Map<string, { id: string; updatedAt: Date; createdAt: Date }>()
-  for (const authUser of authUsers) {
-    authByEmail.set(authUser.email.toLowerCase(), {
-      id: authUser.id,
-      updatedAt: authUser.updatedAt,
-      createdAt: authUser.createdAt,
-    })
-  }
-
-  const items = users.map((user) => {
-    const auth = authByEmail.get(user.email.toLowerCase())
-    const lastSeenAt = auth ? sessionByUserId.get(auth.id) ?? auth.updatedAt : null
-    return {
-      id: user.id,
-      email: user.email,
-      name: user.name,
-      role: normalizeRole(user.role),
-      companyId: user.companyId,
-      companyName: user.company?.name ?? null,
-      jobTitle: user.jobTitle ?? null,
-      managerId: user.managerId,
-      managerName: user.manager?.name ?? null,
-      managerEmail: user.manager?.email ?? null,
-      tenantId: user.tenantId,
-      createdAt: user.createdAt.toISOString(),
-      updatedAt: user.updatedAt.toISOString(),
-      authUserId: auth?.id ?? null,
-      lastSeenAt: lastSeenAt ? lastSeenAt.toISOString() : null,
-    }
-  })
-
-  return NextResponse.json({ items })
-}
-
-export async function POST(request: Request) {
-  const session = await assertAdminSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const body = (await request.json().catch(() => null)) as {
-    name?: string
-    email?: string
-    role?: string
-    tenantId?: string
-    jobTitle?: string | null
-    managerId?: string | null
-  } | null
-
-  if (!body || typeof body !== "object") {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const name = body.name?.trim() ?? ""
-  const email = body.email?.trim().toLowerCase() ?? ""
-  const tenantId = (body.tenantId ?? session.user.tenantId ?? DEFAULT_TENANT_ID).trim() || DEFAULT_TENANT_ID
-
-  if (!name) {
-    return NextResponse.json({ error: "Informe o nome do usuário" }, { status: 400 })
-  }
-  if (!email || !email.includes("@")) {
-    return NextResponse.json({ error: "Informe um e-mail válido" }, { status: 400 })
-  }
-
-  const rawJobTitle = typeof body.jobTitle === "string" ? body.jobTitle.trim() : null
-  const jobTitle = rawJobTitle ? rawJobTitle : null
-  const rawManagerId = typeof body.managerId === "string" ? body.managerId.trim() : ""
-  const managerId = rawManagerId.length > 0 ? rawManagerId : null
-
-  let managerRecord: { id: string; email: string; tenantId: string; name: string } | null = null
-  if (managerId) {
-    managerRecord = await prisma.user.findUnique({
-      where: { id: managerId },
-      select: { id: true, email: true, tenantId: true, name: true },
-    })
-    if (!managerRecord) {
-      return NextResponse.json({ error: "Gestor informado não foi encontrado." }, { status: 400 })
-    }
-    if (managerRecord.tenantId !== tenantId) {
-      return NextResponse.json({ error: "Gestor pertence a outro cliente." }, { status: 400 })
-    }
-  }
-
-  const normalizedRole = normalizeRole(body.role)
-  const authRole = normalizedRole.toLowerCase()
-  const userRole = normalizedRole as UserRole
-
-  const existingAuth = await prisma.authUser.findUnique({ where: { email } })
-  if (existingAuth) {
-    return NextResponse.json({ error: "Já existe um usuário com este e-mail" }, { status: 409 })
-  }
-
-  const temporaryPassword = generatePassword()
-  const hashedPassword = await hashPassword(temporaryPassword)
-
-  const [authUser, domainUser] = await prisma.$transaction(async (tx) => {
-    const createdAuthUser = await tx.authUser.create({
-      data: {
-        email,
-        name,
-        role: authRole,
-        tenantId,
-        accounts: {
-          create: {
-            providerId: "credential",
-            accountId: email,
-            password: hashedPassword,
-          },
-        },
-      },
-    })
-
-    const createdDomainUser = await tx.user.upsert({
-      where: { id: createdAuthUser.id },
-      update: {
-        name,
-        role: userRole,
-        tenantId,
-        jobTitle,
-        managerId: managerRecord?.id ?? null,
-      },
-      create: {
-        id: createdAuthUser.id,
-        name,
-        email,
-        role: userRole,
-        tenantId,
-        jobTitle,
-        managerId: managerRecord?.id ?? null,
-      },
-    })
-
-    return [createdAuthUser, createdDomainUser] as const
-  })
-
-  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-  if (convexUrl) {
-    try {
-      const convex = new ConvexHttpClient(convexUrl)
-      let managerConvexId: Id<"users"> | undefined
-      if (managerRecord?.email) {
-        try {
-          const convexManager = await convex.query(api.users.findByEmail, {
-            tenantId,
-            email: managerRecord.email,
-          })
-          if (convexManager?._id) {
-            managerConvexId = convexManager._id as Id<"users">
-          }
-        } catch (error) {
-          console.warn("[admin/users] Falha ao localizar gestor no Convex", error)
-        }
-      }
-      await convex.mutation(api.users.ensureUser, {
-        tenantId,
-        email,
-        name,
-        avatarUrl: authUser.avatarUrl ?? undefined,
-        role: userRole,
-        jobTitle: jobTitle ?? undefined,
-        managerId: managerConvexId,
-      })
-    } catch (error) {
-      console.error("[admin/users] ensureUser failed", error)
-    }
-  }
-
-  return NextResponse.json({
-    user: {
-      id: domainUser.id,
-      authUserId: authUser.id,
-      email: domainUser.email,
-      name: domainUser.name,
-      role: authRole,
-      tenantId: domainUser.tenantId,
-      createdAt: domainUser.createdAt.toISOString(),
-      jobTitle,
-      managerId: managerRecord?.id ?? null,
-      managerName: managerRecord?.name ?? null,
-      managerEmail: managerRecord?.email ?? null,
-    },
-    temporaryPassword,
-  })
-}
-
-export async function DELETE(request: Request) {
-  const session = await assertStaffSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  if (!isAdmin(session.user.role)) {
-    return NextResponse.json({ error: "Apenas administradores podem excluir usuários." }, { status: 403 })
-  }
-
-  const json = await request.json().catch(() => null)
-  const ids = Array.isArray(json?.ids) ? (json.ids as string[]) : []
-  if (ids.length === 0) {
-    return NextResponse.json({ error: "Nenhum usuário selecionado." }, { status: 400 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const users = await prisma.user.findMany({
-    where: {
-      id: { in: ids },
-      tenantId,
-      role: { in: [...ALLOWED_ROLES] },
-    },
-    select: {
-      id: true,
-      email: true,
-    },
-  })
-
-  if (users.length === 0) {
-    return NextResponse.json({ deletedIds: [] })
-  }
-
-  const emails = users.map((user) => user.email.toLowerCase())
-  const authUsers = await prisma.authUser.findMany({
-    where: {
-      email: { in: emails },
-    },
-    select: {
-      id: true,
-    },
-  })
-
-  const authUserIds = authUsers.map((authUser) => authUser.id)
-
-  await prisma.$transaction(async (tx) => {
-    if (authUserIds.length > 0) {
-      await tx.authSession.deleteMany({ where: { userId: { in: authUserIds } } })
-      await tx.authAccount.deleteMany({ where: { userId: { in: authUserIds } } })
-      await tx.authUser.deleteMany({ where: { id: { in: authUserIds } } })
-    }
-    await tx.user.deleteMany({ where: { id: { in: users.map((user) => user.id) } } })
-  })
-
-  return NextResponse.json({ deletedIds: users.map((user) => user.id) })
-}
diff --git a/src/app/api/auth/forgot-password/route.ts b/src/app/api/auth/forgot-password/route.ts
deleted file mode 100644
index dd2ed23..0000000
--- a/src/app/api/auth/forgot-password/route.ts
+++ /dev/null
@@ -1,101 +0,0 @@
-import crypto from "crypto"
-
-import { render } from "@react-email/render"
-import { NextResponse } from "next/server"
-
-import { prisma } from "@/lib/prisma"
-import { sendSmtpMail } from "@/server/email-smtp"
-import SimpleNotificationEmail from "../../../../../emails/simple-notification-email"
-
-function getSmtpConfig() {
-  const host = process.env.SMTP_HOST ?? process.env.SMTP_ADDRESS
-  const port = process.env.SMTP_PORT
-  const username = process.env.SMTP_USER ?? process.env.SMTP_USERNAME
-  const password = process.env.SMTP_PASS ?? process.env.SMTP_PASSWORD
-  const fromEmail = process.env.SMTP_FROM_EMAIL ?? process.env.MAILER_SENDER_EMAIL
-  const fromName = process.env.SMTP_FROM_NAME ?? "Raven"
-
-  if (!host || !port || !username || !password || !fromEmail) return null
-
-  return {
-    host,
-    port: Number(port),
-    username,
-    password,
-    from: `"${fromName}" <${fromEmail}>`,
-    tls: process.env.SMTP_SECURE === "true",
-    starttls: process.env.SMTP_SECURE !== "true",
-    rejectUnauthorized: false,
-    timeoutMs: 15000,
-  }
-}
-
-export async function POST(request: Request) {
-  try {
-    const body = await request.json()
-    const { email } = body
-
-    if (!email || typeof email !== "string") {
-      return NextResponse.json({ error: "E-mail é obrigatório" }, { status: 400 })
-    }
-
-    const normalizedEmail = email.toLowerCase().trim()
-
-    // Busca o usuário pelo e-mail (sem revelar se existe ou não por segurança)
-    const user = await prisma.authUser.findFirst({
-      where: { email: normalizedEmail },
-    })
-
-    // Sempre retorna sucesso para não revelar se o e-mail existe
-    if (!user) {
-      return NextResponse.json({ success: true })
-    }
-
-    // Gera um token seguro
-    const token = crypto.randomBytes(32).toString("hex")
-    const expiresAt = new Date(Date.now() + 60 * 60 * 1000) // 1 hora
-
-    // Remove tokens anteriores do mesmo usuário
-    await prisma.authVerification.deleteMany({
-      where: {
-        identifier: `password-reset:${user.id}`,
-      },
-    })
-
-    // Salva o novo token
-    await prisma.authVerification.create({
-      data: {
-        identifier: `password-reset:${user.id}`,
-        value: token,
-        expiresAt,
-      },
-    })
-
-    // Envia o e-mail
-    const smtp = getSmtpConfig()
-    if (!smtp) {
-      console.error("[FORGOT_PASSWORD] SMTP não configurado")
-      return NextResponse.json({ success: true }) // Não revela erro de configuração
-    }
-
-    const baseUrl = process.env.NEXT_PUBLIC_APP_URL ?? "https://tickets.esdrasrenan.com.br"
-    const resetUrl = `${baseUrl}/redefinir-senha?token=${token}`
-
-    const html = await render(
-      SimpleNotificationEmail({
-        title: "Redefinição de Senha",
-        message: `Olá, ${user.name ?? "usuário"}!\n\nRecebemos uma solicitação para redefinir a senha da sua conta.\n\nSe você não fez essa solicitação, pode ignorar este e-mail com segurança.\n\nEste link expira em 1 hora.`,
-        ctaLabel: "Redefinir Senha",
-        ctaUrl: resetUrl,
-      }),
-      { pretty: true }
-    )
-
-    await sendSmtpMail(smtp, normalizedEmail, "Redefinição de Senha - Raven", html)
-
-    return NextResponse.json({ success: true })
-  } catch (error) {
-    console.error("[FORGOT_PASSWORD] Erro:", error)
-    return NextResponse.json({ error: "Erro ao processar solicitação" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/auth/get-session/route.ts b/src/app/api/auth/get-session/route.ts
deleted file mode 100644
index 3936d52..0000000
--- a/src/app/api/auth/get-session/route.ts
+++ /dev/null
@@ -1,37 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { auth } from "@/lib/auth"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const result = await auth.api.getSession({ headers: request.headers, request, asResponse: true })
-
-  if (!result) {
-    return NextResponse.json({ user: null }, { status: 200 })
-  }
-
-  const body = await result.json()
-  const response = NextResponse.json(body, {
-    status: result.status,
-  })
-
-  const headersWithGetSetCookie = result.headers as Headers & { getSetCookie?: () => string[] | undefined }
-  let setCookieHeaders =
-    typeof headersWithGetSetCookie.getSetCookie === "function"
-      ? headersWithGetSetCookie.getSetCookie() ?? []
-      : []
-
-  if (setCookieHeaders.length === 0) {
-    const single = result.headers.get("set-cookie")
-    if (single) {
-      setCookieHeaders = [single]
-    }
-  }
-
-  for (const cookie of setCookieHeaders) {
-    response.headers.append("set-cookie", cookie)
-  }
-
-  return response
-}
diff --git a/src/app/api/auth/reset-password/route.ts b/src/app/api/auth/reset-password/route.ts
deleted file mode 100644
index 2c7fe6e..0000000
--- a/src/app/api/auth/reset-password/route.ts
+++ /dev/null
@@ -1,97 +0,0 @@
-import { NextResponse } from "next/server"
-import { hashPassword } from "better-auth/crypto"
-
-import { prisma } from "@/lib/prisma"
-
-export async function POST(request: Request) {
-  try {
-    const body = await request.json()
-    const { token, password } = body
-
-    if (!token || typeof token !== "string") {
-      return NextResponse.json({ error: "Token inválido" }, { status: 400 })
-    }
-
-    if (!password || typeof password !== "string" || password.length < 6) {
-      return NextResponse.json({ error: "A senha deve ter pelo menos 6 caracteres" }, { status: 400 })
-    }
-
-    // Busca o token de verificação
-    const verification = await prisma.authVerification.findFirst({
-      where: {
-        value: token,
-        identifier: { startsWith: "password-reset:" },
-        expiresAt: { gt: new Date() },
-      },
-    })
-
-    if (!verification) {
-      return NextResponse.json({ error: "Token inválido ou expirado" }, { status: 400 })
-    }
-
-    // Extrai o userId do identifier
-    const userId = verification.identifier.replace("password-reset:", "")
-
-    // Busca o usuário
-    const user = await prisma.authUser.findUnique({
-      where: { id: userId },
-    })
-
-    if (!user) {
-      return NextResponse.json({ error: "Usuário não encontrado" }, { status: 400 })
-    }
-
-    // Hash da nova senha
-    const hashedPassword = await hashPassword(password)
-
-    // Atualiza a conta do usuário com a nova senha
-    await prisma.authAccount.updateMany({
-      where: {
-        userId: user.id,
-        providerId: "credential",
-      },
-      data: {
-        password: hashedPassword,
-      },
-    })
-
-    // Remove o token usado
-    await prisma.authVerification.delete({
-      where: { id: verification.id },
-    })
-
-    return NextResponse.json({ success: true })
-  } catch (error) {
-    console.error("[RESET_PASSWORD] Erro:", error)
-    return NextResponse.json({ error: "Erro ao redefinir senha" }, { status: 500 })
-  }
-}
-
-// GET para validar se o token é válido (usado pela página)
-export async function GET(request: Request) {
-  try {
-    const { searchParams } = new URL(request.url)
-    const token = searchParams.get("token")
-
-    if (!token) {
-      return NextResponse.json({ valid: false, error: "Token não fornecido" })
-    }
-
-    const verification = await prisma.authVerification.findFirst({
-      where: {
-        value: token,
-        identifier: { startsWith: "password-reset:" },
-        expiresAt: { gt: new Date() },
-      },
-    })
-
-    if (!verification) {
-      return NextResponse.json({ valid: false, error: "Token inválido ou expirado" })
-    }
-
-    return NextResponse.json({ valid: true })
-  } catch (error) {
-    console.error("[RESET_PASSWORD] Erro ao validar token:", error)
-    return NextResponse.json({ valid: false, error: "Erro ao validar token" })
-  }
-}
diff --git a/src/app/api/cron/chat-cleanup/route.ts b/src/app/api/cron/chat-cleanup/route.ts
deleted file mode 100644
index da51dc8..0000000
--- a/src/app/api/cron/chat-cleanup/route.ts
+++ /dev/null
@@ -1,53 +0,0 @@
-import { NextRequest, NextResponse } from "next/server"
-
-import { createConvexClient } from "@/server/convex-client"
-import { api } from "@/convex/_generated/api"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-// Endpoint para encerrar sessoes de chat inativas
-// Substitui o cron job do Convex para evitar acumulo de registros em _scheduled_job_logs
-// Chamado via crontab do Linux:
-// * * * * * curl -s "https://tickets.esdrasrenan.com.br/api/cron/chat-cleanup" -H "x-cron-secret: $CRON_SECRET" >/dev/null 2>&1
-
-export async function GET(request: NextRequest) {
-  // Verificar secret no header
-  const authHeader = request.headers.get("x-cron-secret")
-  const expectedSecret = process.env.CRON_SECRET || process.env.REPORTS_CRON_SECRET
-
-  if (!expectedSecret) {
-    return NextResponse.json(
-      { error: "CRON_SECRET nao configurado no servidor" },
-      { status: 500 }
-    )
-  }
-
-  if (authHeader !== expectedSecret) {
-    return NextResponse.json(
-      { error: "Nao autorizado" },
-      { status: 401 }
-    )
-  }
-
-  try {
-    const convex = createConvexClient()
-    const result = await convex.mutation(api.liveChat.autoEndInactiveSessions, {})
-
-    return NextResponse.json({
-      success: true,
-      message: "Sessoes de chat inativas encerradas",
-      result,
-      timestamp: new Date().toISOString(),
-    })
-  } catch (error) {
-    console.error("Erro ao executar chat-cleanup:", error)
-    return NextResponse.json(
-      {
-        success: false,
-        error: error instanceof Error ? error.message : String(error),
-      },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/cron/usb-cleanup/route.ts b/src/app/api/cron/usb-cleanup/route.ts
deleted file mode 100644
index 57f2dfd..0000000
--- a/src/app/api/cron/usb-cleanup/route.ts
+++ /dev/null
@@ -1,53 +0,0 @@
-import { NextRequest, NextResponse } from "next/server"
-
-import { createConvexClient } from "@/server/convex-client"
-import { api } from "@/convex/_generated/api"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-// Endpoint para limpar policies USB pendentes
-// Substitui o cron job do Convex para evitar acumulo de registros em _scheduled_job_logs
-// Chamado via crontab do Linux:
-// */30 * * * * curl -s "https://tickets.esdrasrenan.com.br/api/cron/usb-cleanup" -H "x-cron-secret: $CRON_SECRET" >/dev/null 2>&1
-
-export async function GET(request: NextRequest) {
-  // Verificar secret no header
-  const authHeader = request.headers.get("x-cron-secret")
-  const expectedSecret = process.env.CRON_SECRET || process.env.REPORTS_CRON_SECRET
-
-  if (!expectedSecret) {
-    return NextResponse.json(
-      { error: "CRON_SECRET nao configurado no servidor" },
-      { status: 500 }
-    )
-  }
-
-  if (authHeader !== expectedSecret) {
-    return NextResponse.json(
-      { error: "Nao autorizado" },
-      { status: 401 }
-    )
-  }
-
-  try {
-    const convex = createConvexClient()
-    const result = await convex.mutation(api.usbPolicy.cleanupStalePendingPolicies, {})
-
-    return NextResponse.json({
-      success: true,
-      message: "Policies USB pendentes limpas",
-      result,
-      timestamp: new Date().toISOString(),
-    })
-  } catch (error) {
-    console.error("Erro ao executar usb-cleanup:", error)
-    return NextResponse.json(
-      {
-        success: false,
-        error: error instanceof Error ? error.message : String(error),
-      },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/dashboards/[id]/export/[format]/route.ts b/src/app/api/dashboards/[id]/export/[format]/route.ts
deleted file mode 100644
index 264aaeb..0000000
--- a/src/app/api/dashboards/[id]/export/[format]/route.ts
+++ /dev/null
@@ -1,180 +0,0 @@
-import { NextRequest, NextResponse } from "next/server"
-import type { Browser } from "playwright"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { createConvexClient } from "@/server/convex-client"
-
-export const runtime = "nodejs"
-
-const WAIT_SELECTOR_DEFAULT = "[data-dashboard-ready='true']"
-const DEFAULT_VIEWPORT_WIDTH = 1600
-const DEFAULT_VIEWPORT_HEIGHT = 900
-
-function slugifyFilename(raw: string, extension: "pdf" | "png") {
-  const base = raw
-    .normalize("NFKD")
-    .replace(/[\u0300-\u036f]/g, "")
-    .replace(/[^a-zA-Z0-9-_]+/g, "-")
-    .replace(/-{2,}/g, "-")
-    .replace(/^-+|-+$/g, "")
-    .toLowerCase()
-  const safe = base.length > 0 ? base : "dashboard"
-  return `${safe}.${extension}`
-}
-
-type ExportFormat = "pdf" | "png"
-
-function isSupportedFormat(value: string): value is ExportFormat {
-  return value === "pdf" || value === "png"
-}
-
-function buildDisposition(filename: string) {
-  const encoded = encodeURIComponent(filename)
-  return `attachment; filename="${filename}"; filename*=UTF-8''${encoded}`
-}
-
-export async function GET(
-  request: NextRequest,
-  context: { params: Promise<{ id: string; format: string }> },
-) {
-  const { id, format } = await context.params
-  const formatParam = format?.toLowerCase()
-  if (!isSupportedFormat(formatParam)) {
-    return NextResponse.json({ error: "Formato não suportado" }, { status: 400 })
-  }
-
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const convex = createConvexClient()
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  let ensuredUser: { _id: Id<"users"> } | null = null
-  try {
-    ensuredUser = await convex.mutation(api.users.ensureUser, {
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-  } catch (error) {
-    console.error("[dashboards.export] Falha ao garantir usuário no Convex", error)
-    return NextResponse.json({ error: "Não foi possível preparar a exportação" }, { status: 500 })
-  }
-
-  const viewerId = ensuredUser?._id
-  if (!viewerId) {
-    return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
-  }
-
-  let detail: { dashboard: { name?: string | null; readySelector?: string | null } | null } | null = null
-  try {
-    detail = await convex.query(api.dashboards.get, {
-      tenantId,
-      viewerId,
-      dashboardId: id as Id<"dashboards">,
-    })
-  } catch (error) {
-    console.error("[dashboards.export] Falha ao obter dashboard", error, { tenantId, dashboardId: id })
-    return NextResponse.json({ error: "Não foi possível carregar o dashboard" }, { status: 500 })
-  }
-
-  if (!detail?.dashboard) {
-    return NextResponse.json({ error: "Dashboard não encontrado" }, { status: 404 })
-  }
-
-  const requestUrl = request.nextUrl
-  const printUrl = new URL(`/dashboards/${id}/print`, requestUrl.origin).toString()
-  const waitForSelector = detail.dashboard.readySelector ?? WAIT_SELECTOR_DEFAULT
-  const width = Number(requestUrl.searchParams.get("width") ?? DEFAULT_VIEWPORT_WIDTH) || DEFAULT_VIEWPORT_WIDTH
-  const height = Number(requestUrl.searchParams.get("height") ?? DEFAULT_VIEWPORT_HEIGHT) || DEFAULT_VIEWPORT_HEIGHT
-  let browser: Browser | null = null
-
-  try {
-    const { chromium } = await import("playwright")
-    try {
-      browser = await chromium.launch({ headless: true })
-    } catch (launchError) {
-      const message = (launchError as Error)?.message ?? String(launchError)
-      if (/Executable doesn't exist|Please run the following command to download new browsers/i.test(message)) {
-        return NextResponse.json(
-          {
-            error: "Playwright browsers not installed",
-            hint: "Execute: npx playwright install",
-            details: message,
-          },
-          { status: 501 },
-        )
-      }
-      throw launchError
-    }
-
-    const page = await browser.newPage({ viewport: { width, height } })
-    await page.goto(printUrl, { waitUntil: "networkidle" })
-    if (waitForSelector) {
-      try {
-        await page.waitForSelector(waitForSelector, { timeout: 15000 })
-      } catch (error) {
-        console.warn("[dashboards.export] Tempo excedido aguardando seletor", waitForSelector, error)
-      }
-    }
-
-    await page.emulateMedia({ media: "screen" }).catch(() => undefined)
-
-    if (formatParam === "pdf") {
-      const scrollHeight = await page.evaluate(() =>
-        Math.max(
-          document.documentElement?.scrollHeight ?? 0,
-          document.body?.scrollHeight ?? 0,
-          window.innerHeight,
-        ),
-      )
-      const pdfBuffer = await page.pdf({
-        width: `${width}px`,
-        height: `${Math.max(scrollHeight, height)}px`,
-        printBackground: true,
-        margin: {
-          top: "12px",
-          bottom: "12px",
-          left: "18px",
-          right: "18px",
-        },
-      })
-      const bytes = new Uint8Array(pdfBuffer)
-      const filename = slugifyFilename(detail.dashboard.name ?? "dashboard", "pdf")
-      return new NextResponse(bytes, {
-        status: 200,
-        headers: {
-          "Content-Type": "application/pdf",
-          "Content-Disposition": buildDisposition(filename),
-          "Cache-Control": "no-store",
-        },
-      })
-    }
-
-    const screenshot = await page.screenshot({ type: "png", fullPage: true })
-    const bytes = new Uint8Array(screenshot)
-    const filename = slugifyFilename(detail.dashboard.name ?? "dashboard", "png")
-    return new NextResponse(bytes, {
-      status: 200,
-      headers: {
-        "Content-Type": "image/png",
-        "Content-Disposition": buildDisposition(filename),
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("[dashboards.export] Falha ao exportar dashboard", error)
-    return NextResponse.json({ error: "Falha ao exportar o dashboard" }, { status: 500 })
-  } finally {
-    if (browser) {
-      await browser.close().catch(() => undefined)
-    }
-  }
-}
diff --git a/src/app/api/health/route.ts b/src/app/api/health/route.ts
deleted file mode 100644
index 84059a6..0000000
--- a/src/app/api/health/route.ts
+++ /dev/null
@@ -1,55 +0,0 @@
-import { NextResponse } from "next/server"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-export async function GET() {
-  const diagnostics: Record<string, unknown> = {
-    timestamp: new Date().toISOString(),
-    nodeVersion: process.version,
-    platform: process.platform,
-    arch: process.arch,
-    env: {
-      NODE_ENV: process.env.NODE_ENV,
-      BETTER_AUTH_URL: process.env.BETTER_AUTH_URL ? "set" : "not set",
-      NEXT_PUBLIC_APP_URL: process.env.NEXT_PUBLIC_APP_URL ? "set" : "not set",
-      DATABASE_URL: process.env.DATABASE_URL ? "set" : "not set",
-      BETTER_AUTH_SECRET: process.env.BETTER_AUTH_SECRET ? "set" : "not set",
-    },
-  }
-
-  // Test PostgreSQL connection via Prisma
-  try {
-    const { prisma } = await import("@/lib/prisma")
-    await prisma.$queryRaw`SELECT 1`
-    diagnostics.postgres = { status: "ok", message: "PostgreSQL connection works" }
-  } catch (error) {
-    diagnostics.postgres = {
-      status: "error",
-      message: error instanceof Error ? error.message : String(error),
-    }
-  }
-
-  // Test auth config
-  try {
-    const { auth } = await import("@/lib/auth")
-    diagnostics.auth = {
-      status: "ok",
-      baseURL: (auth as { options?: { baseURL?: string } }).options?.baseURL ?? "unknown",
-      trustedOrigins: "configured",
-    }
-  } catch (error) {
-    diagnostics.auth = {
-      status: "error",
-      message: error instanceof Error ? error.message : String(error),
-    }
-  }
-
-  const hasErrors = Object.values(diagnostics).some(
-    (v) => typeof v === "object" && v !== null && "status" in v && v.status === "error"
-  )
-
-  return NextResponse.json(diagnostics, {
-    status: hasErrors ? 500 : 200,
-  })
-}
diff --git a/src/app/api/integrations/fleet/hosts/route.ts b/src/app/api/integrations/fleet/hosts/route.ts
deleted file mode 100644
index 7d190f8..0000000
--- a/src/app/api/integrations/fleet/hosts/route.ts
+++ /dev/null
@@ -1,177 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import { env } from "@/lib/env"
-import { requireConvexUrl } from "@/server/convex-client"
-
-const fleetHostSchema = z.object({
-  host: z
-    .object({
-      id: z.number().optional(),
-      hostname: z.string().optional(),
-      display_name: z.string().optional(),
-      platform: z.string().optional(),
-      os_version: z.string().optional(),
-      hardware_model: z.string().optional(),
-      hardware_serial: z.string().optional(),
-      hardware_uuid: z.string().optional(),
-      uuid: z.string().optional(),
-      device_id: z.string().optional(),
-      primary_ip: z.string().optional(),
-      public_ip: z.string().optional(),
-      primary_mac: z.string().optional(),
-      macs: z.string().optional(),
-      serial_number: z.string().optional(),
-      memory: z.number().optional(),
-      cpu_type: z.string().optional(),
-      cpu_physical_cores: z.number().optional(),
-      cpu_logical_cores: z.number().optional(),
-      hardware_vendor: z.string().optional(),
-      computer_name: z.string().optional(),
-      detail_updated_at: z.string().optional(),
-      platform_like: z.string().optional(),
-      osquery_version: z.string().optional(),
-      team_id: z.number().optional(),
-      software: z
-        .array(
-          z.object({
-            name: z.string().optional(),
-            version: z.string().optional(),
-            source: z.string().optional(),
-          })
-        )
-        .optional(),
-      labels: z
-        .array(
-          z.object({
-            id: z.number(),
-            name: z.string(),
-          })
-        )
-        .optional(),
-    })
-    .transform((value) => value ?? {}),
-})
-
-function extractMacs(host: z.infer<typeof fleetHostSchema>["host"]) {
-  const macs = new Set<string>()
-  const append = (input?: string | null) => {
-    if (!input) return
-    input
-      .split(/[\s,]+/)
-      .map((mac) => mac.trim())
-      .filter(Boolean)
-      .forEach((mac) => macs.add(mac))
-  }
-  append(host.primary_mac)
-  append(host.macs)
-  return Array.from(macs)
-}
-
-function extractSerials(host: z.infer<typeof fleetHostSchema>["host"]) {
-  return [
-    host.hardware_serial,
-    host.hardware_uuid,
-    host.uuid,
-    host.serial_number,
-    host.device_id,
-  ]
-    .map((value) => value?.trim())
-    .filter((value): value is string => Boolean(value))
-}
-
-export async function POST(request: Request) {
-  const fleetSecret = env.FLEET_SYNC_SECRET ?? env.MACHINE_PROVISIONING_SECRET
-  if (!fleetSecret) {
-    return NextResponse.json({ error: "Sincronização Fleet não configurada" }, { status: 500 })
-  }
-
-  const providedSecret = request.headers.get("x-fleet-secret") ?? request.headers.get("authorization")?.replace(/^Bearer\s+/i, "")
-  if (!providedSecret || providedSecret !== fleetSecret) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  let parsed
-  try {
-    const raw = await request.json()
-    parsed = fleetHostSchema.parse(raw)
-  } catch (error) {
-    return NextResponse.json({ error: "Payload inválido", details: error instanceof Error ? error.message : String(error) }, { status: 400 })
-  }
-
-  const host = parsed.host
-  const hostname = host.hostname ?? host.computer_name ?? host.display_name
-  if (!hostname) {
-    return NextResponse.json({ error: "Host sem hostname válido" }, { status: 400 })
-  }
-
-  const macAddresses = extractMacs(host)
-  const serialNumbers = extractSerials(host)
-
-  if (macAddresses.length === 0 && serialNumbers.length === 0) {
-    return NextResponse.json({ error: "Host sem identificadores de hardware (MAC ou serial)" }, { status: 400 })
-  }
-
-  const osInfo = {
-    name: host.os_version ?? host.platform ?? "desconhecido",
-    version: host.os_version,
-    architecture: host.platform_like,
-  }
-
-  const inventory = {
-    fleet: {
-      id: host.id,
-      teamId: host.team_id,
-      detailUpdatedAt: host.detail_updated_at,
-      osqueryVersion: host.osquery_version,
-    },
-    hardware: {
-      vendor: host.hardware_vendor,
-      model: host.hardware_model,
-      serial: host.hardware_serial ?? host.serial_number,
-      cpuType: host.cpu_type,
-      physicalCores: host.cpu_physical_cores,
-      logicalCores: host.cpu_logical_cores,
-      memoryBytes: host.memory,
-    },
-    network: {
-      primaryIp: host.primary_ip,
-      publicIp: host.public_ip,
-      macAddresses,
-    },
-    labels: host.labels,
-    software: host.software?.slice(0, 50).map((item) => ({
-      name: item.name,
-      version: item.version,
-      source: item.source,
-    })),
-  }
-
-  const metrics = {
-    memoryBytes: host.memory,
-    cpuPhysicalCores: host.cpu_physical_cores,
-    cpuLogicalCores: host.cpu_logical_cores,
-  }
-
-  const client = new ConvexHttpClient(requireConvexUrl())
-
-  try {
-    const result = await client.mutation(api.devices.upsertInventory, {
-      provisioningCode: fleetSecret,
-      hostname,
-      os: osInfo,
-      macAddresses,
-      serialNumbers,
-      inventory,
-      metrics,
-      registeredBy: "fleet",
-    })
-
-    return NextResponse.json({ ok: true, machineId: result.machineId, status: result.status })
-  } catch (error) {
-    console.error("[fleet.hosts] Falha ao sincronizar inventário", error)
-    return NextResponse.json({ error: "Falha ao sincronizar inventário" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/machines/chat/attachments/url/route.ts b/src/app/api/machines/chat/attachments/url/route.ts
deleted file mode 100644
index ed7feb3..0000000
--- a/src/app/api/machines/chat/attachments/url/route.ts
+++ /dev/null
@@ -1,106 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-import { checkRateLimit, RATE_LIMITS, rateLimitHeaders } from "@/server/rate-limit"
-
-const attachmentUrlSchema = z.object({
-  machineToken: z.string().min(1),
-  ticketId: z.string().min(1),
-  storageId: z.string().min(1),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-// POST /api/machines/chat/attachments/url
-// Retorna URL assinada para download/preview de um anexo do chat (validado por machineToken).
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = attachmentUrlSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  const rateLimit = checkRateLimit(
-    `chat-attachment:${payload.machineToken}`,
-    RATE_LIMITS.CHAT_MESSAGES.maxRequests,
-    RATE_LIMITS.CHAT_MESSAGES.windowMs
-  )
-  if (!rateLimit.allowed) {
-    return jsonWithCors(
-      { error: "Rate limit exceeded", retryAfterMs: rateLimit.retryAfterMs },
-      429,
-      origin,
-      CORS_METHODS,
-      rateLimitHeaders(rateLimit)
-    )
-  }
-
-  try {
-    const messagesResult = await client.query(api.liveChat.listMachineMessages, {
-      machineToken: payload.machineToken,
-      ticketId: payload.ticketId as Id<"tickets">,
-      limit: 200,
-    })
-
-    if (!messagesResult.hasSession) {
-      return jsonWithCors({ error: "Chat nao esta ativo" }, 403, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-    }
-
-    const attachmentExists = messagesResult.messages.some((message) =>
-      (message.attachments ?? []).some((att) => String(att.storageId) === payload.storageId)
-    )
-
-    if (!attachmentExists) {
-      return jsonWithCors({ error: "Anexo nao encontrado" }, 404, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-    }
-
-    const url = await client.action(api.files.getUrl, { storageId: payload.storageId as Id<"_storage"> })
-    if (!url) {
-      return jsonWithCors({ error: "URL nao disponivel" }, 404, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-    }
-
-    return jsonWithCors({ url }, 200, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS,
-        rateLimitHeaders(rateLimit)
-      )
-    }
-    console.error("[machines.chat.attachments.url] Falha ao obter URL de anexo", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao obter URL de anexo", details }, 500, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-  }
-}
-
diff --git a/src/app/api/machines/chat/messages/route.test.ts b/src/app/api/machines/chat/messages/route.test.ts
deleted file mode 100644
index 456270d..0000000
--- a/src/app/api/machines/chat/messages/route.test.ts
+++ /dev/null
@@ -1,85 +0,0 @@
-import { describe, expect, it, beforeEach, vi } from "vitest"
-
-import { api } from "@/convex/_generated/api"
-
-const mutationMock = vi.fn()
-
-vi.mock("@/server/convex-client", () => ({
-  createConvexClient: () => ({
-    mutation: mutationMock,
-    query: vi.fn(),
-  }),
-  ConvexConfigurationError: class extends Error {},
-}))
-
-describe("POST /api/machines/chat/messages", () => {
-  beforeEach(() => {
-    mutationMock.mockReset()
-  })
-
-  it("aceita mensagem somente com anexo (body vazio) e encaminha ao Convex", async () => {
-    mutationMock.mockResolvedValue({ ok: true })
-
-    const payload = {
-      action: "send",
-      machineToken: "token-attach-only",
-      ticketId: "ticket_1",
-      attachments: [{ storageId: "storage_1", name: "arquivo.pdf", size: 123, type: "application/pdf" }],
-    }
-
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/chat/messages", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-    )
-
-    expect(response.status).toBe(200)
-    expect(await response.json()).toEqual({ ok: true })
-    expect(mutationMock).toHaveBeenCalledWith(api.liveChat.postMachineMessage, {
-      machineToken: payload.machineToken,
-      ticketId: payload.ticketId,
-      body: "",
-      attachments: payload.attachments,
-    })
-  })
-
-  it("rejeita mensagem vazia (sem body e sem anexos)", async () => {
-    const payload = { action: "send", machineToken: "token-empty", ticketId: "ticket_1" }
-
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/chat/messages", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-    )
-
-    expect(response.status).toBe(400)
-    const body = await response.json()
-    expect(body).toHaveProperty("error", "Payload invalido")
-    expect(mutationMock).not.toHaveBeenCalled()
-  })
-
-  it("rejeita body somente com espaços quando não há anexos", async () => {
-    const payload = { action: "send", machineToken: "token-spaces", ticketId: "ticket_1", body: "   " }
-
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/chat/messages", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-    )
-
-    expect(response.status).toBe(400)
-    const body = await response.json()
-    expect(body).toHaveProperty("error", "Payload invalido")
-    expect(mutationMock).not.toHaveBeenCalled()
-  })
-})
-
diff --git a/src/app/api/machines/chat/messages/route.ts b/src/app/api/machines/chat/messages/route.ts
deleted file mode 100644
index 74019d5..0000000
--- a/src/app/api/machines/chat/messages/route.ts
+++ /dev/null
@@ -1,188 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-import { checkRateLimit, RATE_LIMITS, rateLimitHeaders } from "@/server/rate-limit"
-import { withRetry } from "@/server/retry"
-
-const getMessagesSchema = z.object({
-  machineToken: z.string().min(1),
-  ticketId: z.string().min(1),
-  since: z.number().optional(),
-  limit: z.number().optional(),
-})
-
-const postMessageSchema = z
-  .object({
-    machineToken: z.string().min(1),
-    ticketId: z.string().min(1),
-    body: z.string().max(4000).optional(),
-    attachments: z
-      .array(
-        z.object({
-          storageId: z.string(),
-          name: z.string(),
-          size: z.number().optional(),
-          type: z.string().optional(),
-        })
-      )
-      .optional(),
-  })
-  .superRefine((value, ctx) => {
-    const body = (value.body ?? "").trim()
-    const hasAttachments = (value.attachments?.length ?? 0) > 0
-    if (body.length === 0 && !hasAttachments) {
-      ctx.addIssue({
-        code: z.ZodIssueCode.custom,
-        message: "Mensagem vazia",
-        path: ["body"],
-      })
-    }
-  })
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-// POST /api/machines/chat/messages
-// action=list: Lista mensagens de um chat
-// action=send: Envia nova mensagem
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let raw
-  try {
-    raw = await request.json()
-  } catch {
-    return jsonWithCors({ error: "JSON invalido" }, 400, origin, CORS_METHODS)
-  }
-
-  const action = raw.action ?? "list"
-  const machineToken = raw.machineToken as string | undefined
-
-  // Rate limiting por token de maquina
-  if (machineToken) {
-    const rateLimit = checkRateLimit(
-      `chat-messages:${machineToken}`,
-      RATE_LIMITS.CHAT_MESSAGES.maxRequests,
-      RATE_LIMITS.CHAT_MESSAGES.windowMs
-    )
-
-    if (!rateLimit.allowed) {
-      return jsonWithCors(
-        { error: "Rate limit exceeded", retryAfterMs: rateLimit.retryAfterMs },
-        429,
-        origin,
-        CORS_METHODS,
-        rateLimitHeaders(rateLimit)
-      )
-    }
-  }
-
-  if (action === "list") {
-    let payload
-    try {
-      payload = getMessagesSchema.parse(raw)
-    } catch (error) {
-      return jsonWithCors(
-        { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-        400,
-        origin,
-        CORS_METHODS
-      )
-    }
-
-    try {
-      const result = await client.query(api.liveChat.listMachineMessages, {
-        machineToken: payload.machineToken,
-        ticketId: payload.ticketId as Id<"tickets">,
-        since: payload.since,
-        limit: payload.limit,
-      })
-      return jsonWithCors(result, 200, origin, CORS_METHODS)
-    } catch (error) {
-      const tokenError = resolveMachineTokenError(error)
-      if (tokenError) {
-        return jsonWithCors(
-          { error: tokenError.message, code: tokenError.code },
-          tokenError.status,
-          origin,
-          CORS_METHODS
-        )
-      }
-      console.error("[machines.chat.messages] Falha ao listar mensagens", error)
-      const details = error instanceof Error ? error.message : String(error)
-      return jsonWithCors({ error: "Falha ao listar mensagens", details }, 500, origin, CORS_METHODS)
-    }
-  }
-
-  if (action === "send") {
-    let payload
-    try {
-      payload = postMessageSchema.parse(raw)
-    } catch (error) {
-      return jsonWithCors(
-        { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-        400,
-        origin,
-        CORS_METHODS
-      )
-    }
-
-    try {
-      const body = (payload.body ?? "").trim()
-      const attachments =
-        payload.attachments && payload.attachments.length > 0 ? payload.attachments : undefined
-
-      // Retry com backoff exponencial para falhas transientes
-      const result = await withRetry(
-        () =>
-          client.mutation(api.liveChat.postMachineMessage, {
-            machineToken: payload.machineToken,
-            ticketId: payload.ticketId as Id<"tickets">,
-            body,
-            attachments: attachments as
-              | Array<{
-                  storageId: Id<"_storage">
-                  name: string
-                  size?: number
-                  type?: string
-                }>
-              | undefined,
-          }),
-        { maxRetries: 3, baseDelayMs: 100, maxDelayMs: 2000 }
-      )
-      return jsonWithCors(result, 200, origin, CORS_METHODS)
-    } catch (error) {
-      const tokenError = resolveMachineTokenError(error)
-      if (tokenError) {
-        return jsonWithCors(
-          { error: tokenError.message, code: tokenError.code },
-          tokenError.status,
-          origin,
-          CORS_METHODS
-        )
-      }
-      console.error("[machines.chat.messages] Falha ao enviar mensagem", error)
-      const details = error instanceof Error ? error.message : String(error)
-      return jsonWithCors({ error: "Falha ao enviar mensagem", details }, 500, origin, CORS_METHODS)
-    }
-  }
-
-  return jsonWithCors({ error: "Acao invalida" }, 400, origin, CORS_METHODS)
-}
diff --git a/src/app/api/machines/chat/poll/route.ts b/src/app/api/machines/chat/poll/route.ts
deleted file mode 100644
index f84bfde..0000000
--- a/src/app/api/machines/chat/poll/route.ts
+++ /dev/null
@@ -1,86 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-import { checkRateLimit, RATE_LIMITS, rateLimitHeaders } from "@/server/rate-limit"
-
-const pollSchema = z.object({
-  machineToken: z.string().min(1),
-  lastCheckedAt: z.number().optional(),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-// POST /api/machines/chat/poll
-// Endpoint leve para polling de atualizacoes de chat
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = pollSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  // Rate limiting por token de maquina
-  const rateLimit = checkRateLimit(
-    `chat-poll:${payload.machineToken}`,
-    RATE_LIMITS.CHAT_POLL.maxRequests,
-    RATE_LIMITS.CHAT_POLL.windowMs
-  )
-
-  if (!rateLimit.allowed) {
-    return jsonWithCors(
-      { error: "Rate limit exceeded", retryAfterMs: rateLimit.retryAfterMs },
-      429,
-      origin,
-      CORS_METHODS,
-      rateLimitHeaders(rateLimit)
-    )
-  }
-
-  try {
-    const result = await client.query(api.liveChat.checkMachineUpdates, {
-      machineToken: payload.machineToken,
-      lastCheckedAt: payload.lastCheckedAt,
-    })
-    return jsonWithCors(result, 200, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS,
-        rateLimitHeaders(rateLimit)
-      )
-    }
-    console.error("[machines.chat.poll] Falha ao verificar atualizacoes", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao verificar atualizacoes", details }, 500, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/machines/chat/read/route.ts b/src/app/api/machines/chat/read/route.ts
deleted file mode 100644
index fdc6fa0..0000000
--- a/src/app/api/machines/chat/read/route.ts
+++ /dev/null
@@ -1,87 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-import { checkRateLimit, RATE_LIMITS, rateLimitHeaders } from "@/server/rate-limit"
-
-const readSchema = z.object({
-  machineToken: z.string().min(1),
-  ticketId: z.string().min(1),
-  messageIds: z.array(z.string().min(1)).min(1).max(50),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-// POST /api/machines/chat/read
-// Marca mensagens do chat como lidas pela maquina (zera unreadByMachine na sessao ativa)
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = readSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  const rateLimit = checkRateLimit(
-    `chat-read:${payload.machineToken}`,
-    RATE_LIMITS.CHAT_MESSAGES.maxRequests,
-    RATE_LIMITS.CHAT_MESSAGES.windowMs
-  )
-  if (!rateLimit.allowed) {
-    return jsonWithCors(
-      { error: "Rate limit exceeded", retryAfterMs: rateLimit.retryAfterMs },
-      429,
-      origin,
-      CORS_METHODS,
-      rateLimitHeaders(rateLimit)
-    )
-  }
-
-  try {
-    const result = await client.mutation(api.liveChat.markMachineMessagesRead, {
-      machineToken: payload.machineToken,
-      ticketId: payload.ticketId as Id<"tickets">,
-      messageIds: payload.messageIds as unknown as Id<"ticketChatMessages">[],
-    })
-    return jsonWithCors(result, 200, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS,
-        rateLimitHeaders(rateLimit)
-      )
-    }
-    console.error("[machines.chat.read] Falha ao marcar mensagens como lidas", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao marcar mensagens como lidas", details }, 500, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/machines/chat/sessions/route.ts b/src/app/api/machines/chat/sessions/route.ts
deleted file mode 100644
index 0ab0474..0000000
--- a/src/app/api/machines/chat/sessions/route.ts
+++ /dev/null
@@ -1,84 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-import { checkRateLimit, RATE_LIMITS, rateLimitHeaders } from "@/server/rate-limit"
-
-const sessionsSchema = z.object({
-  machineToken: z.string().min(1),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-// POST /api/machines/chat/sessions
-// Lista sessoes de chat ativas para a maquina
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = sessionsSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  // Rate limiting por token de maquina
-  const rateLimit = checkRateLimit(
-    `chat-sessions:${payload.machineToken}`,
-    RATE_LIMITS.CHAT_SESSIONS.maxRequests,
-    RATE_LIMITS.CHAT_SESSIONS.windowMs
-  )
-
-  if (!rateLimit.allowed) {
-    return jsonWithCors(
-      { error: "Rate limit exceeded", retryAfterMs: rateLimit.retryAfterMs },
-      429,
-      origin,
-      CORS_METHODS,
-      rateLimitHeaders(rateLimit)
-    )
-  }
-
-  try {
-    const sessions = await client.query(api.liveChat.listMachineSessions, {
-      machineToken: payload.machineToken,
-    })
-    return jsonWithCors({ sessions }, 200, origin, CORS_METHODS, rateLimitHeaders(rateLimit))
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS,
-        rateLimitHeaders(rateLimit)
-      )
-    }
-    console.error("[machines.chat.sessions] Falha ao listar sessoes", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao listar sessoes", details }, 500, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/machines/chat/stream/route.ts b/src/app/api/machines/chat/stream/route.ts
deleted file mode 100644
index 183528a..0000000
--- a/src/app/api/machines/chat/stream/route.ts
+++ /dev/null
@@ -1,178 +0,0 @@
-import { api } from "@/convex/_generated/api"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveCorsOrigin } from "@/server/cors"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-
-export const runtime = "nodejs"
-export const dynamic = "force-dynamic"
-
-// GET /api/machines/chat/stream?token=xxx
-// Server-Sent Events endpoint para atualizacoes de chat em tempo real
-export async function GET(request: Request) {
-  const origin = request.headers.get("origin")
-  const resolvedOrigin = resolveCorsOrigin(origin)
-
-  // Extrair token da query string
-  const url = new URL(request.url)
-  const token = url.searchParams.get("token")
-
-  if (!token) {
-    return new Response("Missing token", {
-      status: 400,
-      headers: {
-        "Access-Control-Allow-Origin": resolvedOrigin,
-        "Access-Control-Allow-Credentials": resolvedOrigin !== "*" ? "true" : "false",
-      },
-    })
-  }
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return new Response(error.message, {
-        status: 500,
-        headers: {
-          "Access-Control-Allow-Origin": resolvedOrigin,
-          "Access-Control-Allow-Credentials": resolvedOrigin !== "*" ? "true" : "false",
-        },
-      })
-    }
-    throw error
-  }
-
-  // Validar token antes de iniciar stream
-  try {
-    await client.query(api.liveChat.checkMachineUpdates, { machineToken: token })
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    const message = tokenError?.message ?? (error instanceof Error ? error.message : "Token invalido")
-    return new Response(message, {
-      status: tokenError?.status ?? 401,
-      headers: {
-        "Access-Control-Allow-Origin": resolvedOrigin,
-        "Access-Control-Allow-Credentials": resolvedOrigin !== "*" ? "true" : "false",
-      },
-    })
-  }
-
-  const encoder = new TextEncoder()
-
-  const stream = new ReadableStream({
-    async start(controller) {
-      let isAborted = false
-      let previousState: string | null = null
-
-      const sendEvent = (event: string, data: unknown) => {
-        if (isAborted) return
-        try {
-          controller.enqueue(encoder.encode(`event: ${event}\n`))
-          controller.enqueue(encoder.encode(`data: ${JSON.stringify(data)}\n\n`))
-        } catch {
-          // Stream fechado
-          isAborted = true
-        }
-      }
-
-      // Heartbeat a cada 30s para manter conexao viva
-      const heartbeatInterval = setInterval(() => {
-        if (isAborted) {
-          clearInterval(heartbeatInterval)
-          return
-        }
-        sendEvent("heartbeat", { ts: Date.now() })
-      }, 30_000)
-
-      // Poll interno a cada 5s e push via SSE (balanco entre responsividade e carga)
-      const pollInterval = setInterval(async () => {
-        if (isAborted) {
-          clearInterval(pollInterval)
-          return
-        }
-
-        try {
-          const result = await client.query(api.liveChat.checkMachineUpdates, {
-            machineToken: token,
-          })
-
-          // Criar hash do estado para detectar mudancas
-          const currentState = JSON.stringify({
-            hasActiveSessions: result.hasActiveSessions,
-            totalUnread: result.totalUnread,
-            sessions: result.sessions,
-          })
-
-          // Enviar update apenas se houver mudancas
-          if (currentState !== previousState) {
-            sendEvent("update", {
-              ...result,
-              ts: Date.now(),
-            })
-            previousState = currentState
-          }
-        } catch (error) {
-          const tokenError = resolveMachineTokenError(error)
-          if (tokenError) {
-            sendEvent("error", { code: tokenError.code, message: tokenError.message })
-            isAborted = true
-            clearInterval(pollInterval)
-            clearInterval(heartbeatInterval)
-            controller.close()
-            return
-          }
-          console.error("[SSE] Poll error:", error)
-          // Enviar erro e fechar conexao
-          sendEvent("error", { message: "Poll failed" })
-          isAborted = true
-          clearInterval(pollInterval)
-          clearInterval(heartbeatInterval)
-          controller.close()
-        }
-      }, 5_000)
-
-      // Enviar evento inicial de conexao
-      sendEvent("connected", { ts: Date.now() })
-
-      // Cleanup quando conexao for abortada
-      request.signal.addEventListener("abort", () => {
-        isAborted = true
-        clearInterval(heartbeatInterval)
-        clearInterval(pollInterval)
-        try {
-          controller.close()
-        } catch {
-          // Ja fechado
-        }
-      })
-    },
-  })
-
-  return new Response(stream, {
-    headers: {
-      "Content-Type": "text/event-stream",
-      "Cache-Control": "no-cache, no-transform",
-      Connection: "keep-alive",
-      "X-Accel-Buffering": "no", // Desabilita buffering no nginx
-      "Access-Control-Allow-Origin": resolvedOrigin,
-      "Access-Control-Allow-Credentials": resolvedOrigin !== "*" ? "true" : "false",
-    },
-  })
-}
-
-// OPTIONS para CORS preflight
-export async function OPTIONS(request: Request) {
-  const origin = request.headers.get("origin")
-  const resolvedOrigin = resolveCorsOrigin(origin)
-
-  return new Response(null, {
-    status: 204,
-    headers: {
-      "Access-Control-Allow-Origin": resolvedOrigin,
-      "Access-Control-Allow-Methods": "GET, OPTIONS",
-      "Access-Control-Allow-Headers": "Content-Type, Authorization",
-      "Access-Control-Allow-Credentials": resolvedOrigin !== "*" ? "true" : "false",
-      "Access-Control-Max-Age": "86400",
-    },
-  })
-}
diff --git a/src/app/api/machines/chat/upload/route.ts b/src/app/api/machines/chat/upload/route.ts
deleted file mode 100644
index 1055c5a..0000000
--- a/src/app/api/machines/chat/upload/route.ts
+++ /dev/null
@@ -1,83 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-
-const uploadUrlSchema = z.object({
-  machineToken: z.string().min(1),
-  fileName: z.string().min(1),
-  fileType: z.string().min(1),
-  fileSize: z.number().positive(),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-// POST /api/machines/chat/upload
-// Gera URL de upload para anexos do chat
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let raw
-  try {
-    raw = await request.json()
-  } catch {
-    return jsonWithCors({ error: "JSON invalido" }, 400, origin, CORS_METHODS)
-  }
-
-  let payload
-  try {
-    payload = uploadUrlSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  try {
-    const result = await client.action(api.liveChat.generateMachineUploadUrl, {
-      machineToken: payload.machineToken,
-      fileName: payload.fileName,
-      fileType: payload.fileType,
-      fileSize: payload.fileSize,
-    })
-    return jsonWithCors(result, 200, origin, CORS_METHODS)
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS
-      )
-    }
-    console.error("[machines.chat.upload] Falha ao gerar URL de upload", error)
-    const details = error instanceof Error ? error.message : String(error)
-
-    // Se for erro de validacao, retornar 400
-    if (details.includes("não permitido") || details.includes("muito grande") || details.includes("inválido")) {
-      return jsonWithCors({ error: details }, 400, origin, CORS_METHODS)
-    }
-
-    return jsonWithCors({ error: "Falha ao gerar URL de upload", details }, 500, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/machines/companies/route.ts b/src/app/api/machines/companies/route.ts
deleted file mode 100644
index a38bba1..0000000
--- a/src/app/api/machines/companies/route.ts
+++ /dev/null
@@ -1,228 +0,0 @@
-import { randomBytes } from "crypto"
-import type { Prisma } from "@/lib/prisma"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { env } from "@/lib/env"
-import { normalizeSlug, slugify } from "@/lib/slug"
-import { prisma } from "@/lib/prisma"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { ConvexConfigurationError } from "@/server/convex-client"
-import { syncConvexCompany } from "@/server/companies-sync"
-import { safeCompanyFindMany } from "@/server/company-service"
-
-export const runtime = "nodejs"
-
-const CORS_METHODS = "GET, POST, OPTIONS"
-
-function extractSecret(request: Request, url: URL): string | null {
-  const header =
-    request.headers.get("x-machine-secret") ??
-    request.headers.get("x-machine-provisioning-secret") ??
-    request.headers.get("x-provisioning-secret")
-  if (header && header.trim()) return header.trim()
-
-  const auth = request.headers.get("authorization")
-  if (auth && auth.toLowerCase().startsWith("bearer ")) {
-    const token = auth.slice(7).trim()
-    if (token) return token
-  }
-
-  const querySecret = url.searchParams.get("provisioningSecret")
-  if (querySecret && querySecret.trim()) return querySecret.trim()
-
-  return null
-}
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-export async function GET(request: Request) {
-  const url = new URL(request.url)
-  const origin = request.headers.get("origin")
-  const secret = extractSecret(request, url)
-  const expectedSecret = env.MACHINE_PROVISIONING_SECRET
-  if (!expectedSecret) {
-    return jsonWithCors({ error: "Provisionamento não configurado" }, 500, origin, CORS_METHODS)
-  }
-  if (!secret || secret !== expectedSecret) {
-    return jsonWithCors({ error: "Não autorizado" }, 401, origin, CORS_METHODS)
-  }
-
-  const tenantIdRaw = url.searchParams.get("tenantId") ?? ""
-  const tenantId = tenantIdRaw.trim() || DEFAULT_TENANT_ID
-  const search = url.searchParams.get("search")?.trim() ?? ""
-
-  try {
-    const slugSearch = search ? normalizeSlug(search) ?? slugify(search) : null
-    const orFilters: Prisma.CompanyWhereInput[] = []
-    if (search) {
-      orFilters.push({
-        name: {
-          contains: search,
-          mode: "insensitive",
-        } as unknown as Prisma.StringFilter<"Company">,
-      })
-      if (slugSearch) {
-        orFilters.push({
-          slug: {
-            contains: slugSearch,
-            mode: "insensitive",
-          } as unknown as Prisma.StringFilter<"Company">,
-        })
-      }
-    }
-    const where: Prisma.CompanyWhereInput = {
-      tenantId,
-      ...(orFilters.length > 0 ? { OR: orFilters } : {}),
-    }
-
-    const companies = await safeCompanyFindMany({
-      where,
-      orderBy: { name: "asc" },
-      take: 20,
-    })
-
-    return jsonWithCors(
-      {
-        companies: companies.map((company) => ({
-          id: company.id,
-          tenantId: company.tenantId,
-          name: company.name,
-          slug: company.slug,
-        })),
-      },
-      200,
-      origin,
-      CORS_METHODS
-    )
-  } catch (error) {
-    console.error("[machines.companies] Falha ao listar empresas", error)
-    return jsonWithCors({ error: "Falha ao buscar empresas" }, 500, origin, CORS_METHODS)
-  }
-}
-
-export async function POST(request: Request) {
-  const url = new URL(request.url)
-  const origin = request.headers.get("origin")
-  const secret = extractSecret(request, url)
-  const expectedSecret = env.MACHINE_PROVISIONING_SECRET
-  if (!expectedSecret) {
-    return jsonWithCors({ error: "Provisionamento não configurado" }, 500, origin, CORS_METHODS)
-  }
-  if (!secret || secret !== expectedSecret) {
-    return jsonWithCors({ error: "Não autorizado" }, 401, origin, CORS_METHODS)
-  }
-
-  let payload: Partial<{ tenantId?: string; name?: string; slug?: string }>
-  try {
-    payload = (await request.json()) as Partial<{ tenantId?: string; name?: string; slug?: string }>
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload inválido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  const tenantId = payload?.tenantId?.trim() || DEFAULT_TENANT_ID
-  const name = payload?.name?.trim() ?? ""
-  const normalizedSlug = normalizeSlug(payload?.slug ?? name)
-  if (!name) {
-    return jsonWithCors({ error: "Informe o nome da empresa" }, 400, origin, CORS_METHODS)
-  }
-  if (!normalizedSlug) {
-    return jsonWithCors({ error: "Não foi possível gerar um slug para a empresa" }, 400, origin, CORS_METHODS)
-  }
-
-  try {
-    const existing = await prisma.company.findFirst({
-      where: { tenantId, slug: normalizedSlug },
-    })
-
-    const provisioningCode = existing?.provisioningCode ?? randomBytes(32).toString("hex")
-
-    const company =
-      existing ??
-      (await prisma.company.create({
-        data: {
-          tenantId,
-          name,
-          slug: normalizedSlug,
-          provisioningCode,
-        },
-      }))
-
-    try {
-      const synced = await syncConvexCompany({
-        tenantId,
-        slug: company.slug,
-        name: company.name,
-        provisioningCode: company.provisioningCode,
-      })
-      if (!synced) {
-        throw new ConvexConfigurationError()
-      }
-    } catch (error) {
-      if (error instanceof ConvexConfigurationError) {
-        return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-      }
-      throw error
-    }
-
-    return jsonWithCors(
-      {
-        company: {
-          id: company.id,
-          tenantId: company.tenantId,
-          name: company.name,
-          slug: company.slug,
-          created: existing ? false : true,
-        },
-      },
-      existing ? 200 : 201,
-      origin,
-      CORS_METHODS
-    )
-  } catch (error) {
-    const prismaError = error as { code?: string }
-    if (prismaError?.code === "P2002") {
-      try {
-        const fallback = await prisma.company.findFirst({ where: { tenantId, slug: normalizedSlug } })
-        if (fallback) {
-          try {
-            await syncConvexCompany({
-              tenantId,
-              slug: fallback.slug,
-              name: fallback.name,
-              provisioningCode: fallback.provisioningCode,
-            })
-          } catch (error) {
-            if (error instanceof ConvexConfigurationError) {
-              return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-            }
-            throw error
-          }
-          return jsonWithCors(
-            {
-              company: {
-                id: fallback.id,
-                tenantId: fallback.tenantId,
-                name: fallback.name,
-                slug: fallback.slug,
-                created: false,
-              },
-            },
-            200,
-            origin,
-            CORS_METHODS
-          )
-        }
-      } catch (lookupError) {
-        console.error("[machines.companies] Falha ao recuperar empresa após conflito", lookupError)
-      }
-    }
-    console.error("[machines.companies] Falha ao criar empresa", error)
-    return jsonWithCors({ error: "Falha ao criar ou recuperar empresa" }, 500, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/machines/heartbeat/route.test.ts b/src/app/api/machines/heartbeat/route.test.ts
deleted file mode 100644
index 03aa7c3..0000000
--- a/src/app/api/machines/heartbeat/route.test.ts
+++ /dev/null
@@ -1,58 +0,0 @@
-import { describe, expect, it, beforeEach, vi } from "vitest"
-
-import { api } from "@/convex/_generated/api"
-
-const mutationMock = vi.fn()
-
-vi.mock("@/server/convex-client", () => ({
-  createConvexClient: () => ({
-    mutation: mutationMock,
-  }),
-  ConvexConfigurationError: class extends Error {},
-}))
-
-describe("POST /api/machines/heartbeat", () => {
-  beforeEach(() => {
-    mutationMock.mockReset()
-  })
-
-  it("accepts a valid payload and forwards it to Convex", async () => {
-    const payload = {
-      machineToken: "token-123",
-      status: "online",
-      metrics: { cpu: 42 },
-    }
-    mutationMock.mockResolvedValue({ ok: true })
-
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/heartbeat", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-    )
-
-    expect(response.status).toBe(200)
-    const body = await response.json()
-    expect(body).toEqual({ ok: true })
-    expect(mutationMock).toHaveBeenCalledWith(api.devices.heartbeat, payload)
-  })
-
-  it("rejects an invalid payload", async () => {
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/heartbeat", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({}),
-      })
-    )
-
-    expect(response.status).toBe(400)
-    const body = await response.json()
-    expect(body).toHaveProperty("error", "Payload inválido")
-    expect(mutationMock).not.toHaveBeenCalled()
-  })
-})
-
diff --git a/src/app/api/machines/heartbeat/route.ts b/src/app/api/machines/heartbeat/route.ts
deleted file mode 100644
index 068f37b..0000000
--- a/src/app/api/machines/heartbeat/route.ts
+++ /dev/null
@@ -1,76 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-
-const heartbeatSchema = z.object({
-  machineToken: z.string().min(1),
-  status: z.string().optional(),
-  hostname: z.string().optional(),
-  os: z
-    .object({
-      name: z.string(),
-      version: z.string().optional(),
-      architecture: z.string().optional(),
-    })
-    .optional(),
-  metrics: z.record(z.string(), z.unknown()).optional(),
-  inventory: z.record(z.string(), z.unknown()).optional(),
-  metadata: z.record(z.string(), z.unknown()).optional(),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-  if (request.method !== "POST") {
-    return jsonWithCors({ error: "Método não permitido" }, 405, origin, CORS_METHODS)
-  }
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = heartbeatSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload inválido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  try {
-    const response = await client.mutation(api.devices.heartbeat, payload)
-    return jsonWithCors(response, 200, origin, CORS_METHODS)
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS
-      )
-    }
-    console.error("[machines.heartbeat] Falha ao registrar heartbeat", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao registrar heartbeat", details }, 500, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/machines/inventory/route.test.ts b/src/app/api/machines/inventory/route.test.ts
deleted file mode 100644
index 42dc562..0000000
--- a/src/app/api/machines/inventory/route.test.ts
+++ /dev/null
@@ -1,99 +0,0 @@
-import { describe, expect, it, beforeEach, vi } from "vitest"
-
-import { api } from "@/convex/_generated/api"
-
-const mutationMock = vi.fn()
-
-vi.mock("@/server/convex-client", () => ({
-  createConvexClient: () => ({
-    mutation: mutationMock,
-  }),
-  ConvexConfigurationError: class extends Error {},
-}))
-
-describe("POST /api/machines/inventory", () => {
-  beforeEach(() => {
-    mutationMock.mockReset()
-  })
-
-  it("accepts the token mode payload", async () => {
-    const payload = {
-      machineToken: "token-123",
-      hostname: "machine",
-      metrics: { cpu: 50 },
-    }
-    mutationMock.mockResolvedValue({ ok: true, machineId: "machine-123" })
-
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/inventory", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-    )
-
-    expect(response.status).toBe(200)
-    expect(mutationMock).toHaveBeenCalledWith(
-      api.devices.heartbeat,
-      expect.objectContaining({
-        machineToken: "token-123",
-        hostname: "machine",
-        metrics: { cpu: 50 },
-      })
-    )
-    const body = await response.json()
-    expect(body).toEqual({ ok: true, machineId: "machine-123" })
-  })
-
-  it("accepts the provisioning mode payload", async () => {
-    const payload = {
-      provisioningCode: "a".repeat(32),
-      hostname: "machine",
-      os: { name: "Linux" },
-      macAddresses: ["00:11:22:33"],
-      serialNumbers: [],
-    }
-    mutationMock.mockResolvedValue({ ok: true, status: "updated", machineId: "machine-987" })
-
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/inventory", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-    )
-
-    expect(response.status).toBe(200)
-    expect(mutationMock).toHaveBeenCalledWith(
-      api.devices.upsertInventory,
-      expect.objectContaining({
-        provisioningCode: "a".repeat(32),
-        hostname: "machine",
-        os: { name: "Linux" },
-        macAddresses: ["00:11:22:33"],
-        serialNumbers: [],
-        registeredBy: "agent:inventory",
-      })
-    )
-    const body = await response.json()
-    expect(body).toEqual({ ok: true, machineId: "machine-987", status: "updated" })
-  })
-
-  it("rejects unknown payloads", async () => {
-    const { POST } = await import("./route")
-    const response = await POST(
-      new Request("http://localhost/api/machines/inventory", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ hostname: "machine" }),
-      })
-    )
-
-    expect(response.status).toBe(400)
-    const body = await response.json()
-    expect(body).toEqual({ error: "Formato de payload não suportado" })
-    expect(mutationMock).not.toHaveBeenCalled()
-  })
-})
diff --git a/src/app/api/machines/inventory/route.ts b/src/app/api/machines/inventory/route.ts
deleted file mode 100644
index 11ac5f9..0000000
--- a/src/app/api/machines/inventory/route.ts
+++ /dev/null
@@ -1,120 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-
-const tokenModeSchema = z.object({
-  machineToken: z.string().min(1),
-  hostname: z.string().optional(),
-  os: z
-    .object({
-      name: z.string(),
-      version: z.string().optional(),
-      architecture: z.string().optional(),
-    })
-    .optional(),
-  metrics: z.record(z.string(), z.unknown()).optional(),
-  inventory: z.record(z.string(), z.unknown()).optional(),
-})
-
-const provisioningModeSchema = z.object({
-  provisioningCode: z.string().min(32),
-  hostname: z.string().min(1),
-  os: z.object({
-    name: z.string().min(1),
-    version: z.string().optional(),
-    architecture: z.string().optional(),
-  }),
-  macAddresses: z.array(z.string()).default([]),
-  serialNumbers: z.array(z.string()).default([]),
-  inventory: z.record(z.string(), z.unknown()).optional(),
-  metrics: z.record(z.string(), z.unknown()).optional(),
-  registeredBy: z.string().optional(),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let raw: unknown
-  try {
-    raw = await request.json()
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload inválido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  // Modo A: com token da dispositivo (usa heartbeat para juntar inventário)
-  const tokenParsed = tokenModeSchema.safeParse(raw)
-  if (tokenParsed.success) {
-    try {
-      const result = await client.mutation(api.devices.heartbeat, {
-        machineToken: tokenParsed.data.machineToken,
-        hostname: tokenParsed.data.hostname,
-        os: tokenParsed.data.os,
-        metrics: tokenParsed.data.metrics,
-        inventory: tokenParsed.data.inventory,
-      })
-      return jsonWithCors({ ok: true, machineId: result.machineId, expiresAt: result.expiresAt }, 200, origin, CORS_METHODS)
-    } catch (error) {
-      const tokenError = resolveMachineTokenError(error)
-      if (tokenError) {
-        return jsonWithCors(
-          { error: tokenError.message, code: tokenError.code },
-          tokenError.status,
-          origin,
-          CORS_METHODS
-        )
-      }
-      console.error("[machines.inventory:token] Falha ao atualizar inventário", error)
-      const details = error instanceof Error ? error.message : String(error)
-      return jsonWithCors({ error: "Falha ao atualizar inventário", details }, 500, origin, CORS_METHODS)
-    }
-  }
-
-  // Modo B: com segredo de provisionamento (upsert sem token)
-  const provParsed = provisioningModeSchema.safeParse(raw)
-  if (provParsed.success) {
-    try {
-      const result = await client.mutation(api.devices.upsertInventory, {
-        provisioningCode: provParsed.data.provisioningCode.trim().toLowerCase(),
-        hostname: provParsed.data.hostname,
-        os: provParsed.data.os,
-        macAddresses: provParsed.data.macAddresses,
-        serialNumbers: provParsed.data.serialNumbers,
-        inventory: provParsed.data.inventory,
-        metrics: provParsed.data.metrics,
-        registeredBy: provParsed.data.registeredBy ?? "agent:inventory",
-      })
-      return jsonWithCors({ ok: true, machineId: result.machineId, status: result.status }, 200, origin, CORS_METHODS)
-    } catch (error) {
-      console.error("[machines.inventory:prov] Falha ao fazer upsert de inventário", error)
-      const details = error instanceof Error ? error.message : String(error)
-      return jsonWithCors({ error: "Falha ao fazer upsert de inventário", details }, 500, origin, CORS_METHODS)
-    }
-  }
-
-  return jsonWithCors({ error: "Formato de payload não suportado" }, 400, origin, CORS_METHODS)
-}
-
diff --git a/src/app/api/machines/provisioning/route.ts b/src/app/api/machines/provisioning/route.ts
deleted file mode 100644
index c50ece0..0000000
--- a/src/app/api/machines/provisioning/route.ts
+++ /dev/null
@@ -1,93 +0,0 @@
-import { api } from "@/convex/_generated/api"
-import { prisma } from "@/lib/prisma"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-
-export const runtime = "nodejs"
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-  let payload: unknown
-  try {
-    payload = await request.json()
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload inválido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  const provisioningCodeRaw =
-    payload && typeof payload === "object" && "provisioningCode" in payload
-      ? (payload as { provisioningCode?: unknown }).provisioningCode
-      : null
-
-  const provisioningCode =
-    typeof provisioningCodeRaw === "string" ? provisioningCodeRaw.trim().toLowerCase() : ""
-  if (!provisioningCode) {
-    return jsonWithCors({ error: "Informe o código de provisionamento" }, 400, origin, CORS_METHODS)
-  }
-
-  try {
-    const company = await prisma.company.findFirst({
-      where: { provisioningCode },
-      select: {
-        id: true,
-        tenantId: true,
-        name: true,
-        slug: true,
-        provisioningCode: true,
-      },
-    })
-
-    if (!company) {
-      return jsonWithCors({ error: "Código de provisionamento inválido" }, 404, origin, CORS_METHODS)
-    }
-
-    try {
-      const client = createConvexClient()
-      await client.mutation(api.companies.ensureProvisioned, {
-        tenantId: company.tenantId,
-        slug: company.slug,
-        name: company.name,
-        provisioningCode: company.provisioningCode,
-      })
-    } catch (error) {
-      if (error instanceof ConvexConfigurationError) {
-        console.warn("[machines.provisioning] Convex não configurado; ignorando sincronização de empresa.")
-      } else {
-        console.error("[machines.provisioning] Falha ao sincronizar empresa no Convex", error)
-      }
-    }
-
-    return jsonWithCors(
-      {
-        company: {
-          id: company.id,
-          tenantId: company.tenantId,
-          name: company.name,
-          slug: company.slug,
-        },
-      },
-      200,
-      origin,
-      CORS_METHODS
-    )
-  } catch (error) {
-    console.error("[machines.provisioning] Falha ao validar código", error)
-    return jsonWithCors(
-      { error: "Falha ao validar código de provisionamento" },
-      500,
-      origin,
-      CORS_METHODS
-    )
-  }
-}
diff --git a/src/app/api/machines/register/route.ts b/src/app/api/machines/register/route.ts
deleted file mode 100644
index a11a10b..0000000
--- a/src/app/api/machines/register/route.ts
+++ /dev/null
@@ -1,217 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { ensureCollaboratorAccount, ensureMachineAccount } from "@/server/machines-auth"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { prisma } from "@/lib/prisma"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-
-const registerSchema = z
-  .object({
-    provisioningCode: z.string().min(32),
-    hostname: z.string().min(1),
-    os: z.object({
-      name: z.string().min(1),
-      version: z.string().optional(),
-      architecture: z.string().optional(),
-    }),
-    macAddresses: z.array(z.string()).default([]),
-    serialNumbers: z.array(z.string()).default([]),
-    metadata: z.record(z.string(), z.unknown()).optional(),
-    registeredBy: z.string().optional(),
-    accessRole: z.enum(["collaborator", "manager"]).optional(),
-    collaborator: z
-      .object({
-        email: z.string().email(),
-        name: z.string().min(1, "Informe o nome do colaborador/gestor"),
-      })
-      .optional(),
-  })
-  .refine(
-    (data) => (data.macAddresses && data.macAddresses.length > 0) || (data.serialNumbers && data.serialNumbers.length > 0),
-    { message: "Informe ao menos um MAC address ou número de série" }
-  )
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-  if (request.method !== "POST") {
-    return jsonWithCors({ error: "Método não permitido" }, 405, origin, CORS_METHODS)
-  }
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = registerSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload inválido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  try {
-    const provisioningCode = payload.provisioningCode.trim().toLowerCase()
-    const companyRecord = await prisma.company.findFirst({
-      where: { provisioningCode },
-      select: { id: true, tenantId: true, name: true, slug: true, provisioningCode: true },
-    })
-
-    if (!companyRecord) {
-      return jsonWithCors(
-        { error: "Código de provisionamento inválido" },
-        404,
-        origin,
-        CORS_METHODS
-      )
-    }
-
-    const tenantId: string = companyRecord.tenantId ?? DEFAULT_TENANT_ID
-    const persona = payload.accessRole ?? undefined
-    const collaborator = payload.collaborator ?? null
-
-    if (persona && !collaborator) {
-      return jsonWithCors(
-        { error: "Informe os dados do colaborador/gestor ao definir o perfil de acesso." },
-        400,
-        origin,
-        CORS_METHODS
-      )
-    }
-
-    let metadataPayload: Record<string, unknown> | undefined = payload.metadata
-      ? { ...(payload.metadata as Record<string, unknown>) }
-      : undefined
-    if (collaborator) {
-      const collaboratorMeta = {
-        email: collaborator.email,
-        name: collaborator.name ?? null,
-        role: persona ?? "collaborator",
-      }
-      metadataPayload = {
-        ...(metadataPayload ?? {}),
-        collaborator: collaboratorMeta,
-      }
-    }
-
-    await client.mutation(api.companies.ensureProvisioned, {
-      tenantId,
-      slug: companyRecord.slug,
-      name: companyRecord.name,
-      provisioningCode: companyRecord.provisioningCode,
-    })
-
-    const registration = await client.mutation(api.devices.register, {
-      provisioningCode,
-      hostname: payload.hostname,
-      os: payload.os,
-      macAddresses: payload.macAddresses,
-      serialNumbers: payload.serialNumbers,
-      metadata: metadataPayload,
-      registeredBy: payload.registeredBy,
-    })
-
-    const account = await ensureMachineAccount({
-      machineId: registration.machineId,
-      tenantId: registration.tenantId ?? DEFAULT_TENANT_ID,
-      hostname: payload.hostname,
-      machineToken: registration.machineToken,
-      persona,
-    })
-
-    await client.mutation(api.devices.linkAuthAccount, {
-      machineId: registration.machineId as Id<"machines">,
-      authUserId: account.authUserId,
-      authEmail: account.authEmail,
-    })
-
-    let assignedUserId: Id<"users"> | undefined
-    if (collaborator) {
-      const ensuredUser = await client.mutation(api.users.ensureUser, {
-        tenantId,
-        email: collaborator.email,
-        name: collaborator.name ?? collaborator.email,
-        avatarUrl: undefined,
-        role: persona?.toUpperCase(),
-        companyId: registration.companyId ? (registration.companyId as Id<"companies">) : undefined,
-      })
-
-      await ensureCollaboratorAccount({
-        email: collaborator.email,
-        name: collaborator.name ?? collaborator.email,
-        tenantId,
-        companyId: companyRecord.id,
-        role: persona === "manager" ? "MANAGER" : "COLLABORATOR",
-      })
-
-      if (persona) {
-        assignedUserId = ensuredUser?._id
-        await client.mutation(api.devices.updatePersona, {
-          machineId: registration.machineId as Id<"machines">,
-          persona,
-          ...(assignedUserId ? { assignedUserId } : {}),
-          assignedUserEmail: collaborator.email,
-          assignedUserName: collaborator.name ?? undefined,
-          assignedUserRole: persona === "manager" ? "MANAGER" : "COLLABORATOR",
-        })
-      } else {
-        await client.mutation(api.devices.updatePersona, {
-          machineId: registration.machineId as Id<"machines">,
-          persona: "",
-        })
-      }
-    } else {
-      await client.mutation(api.devices.updatePersona, {
-        machineId: registration.machineId as Id<"machines">,
-        persona: "",
-      })
-    }
-
-    return jsonWithCors(
-      {
-        machineId: registration.machineId,
-        tenantId: registration.tenantId,
-        companyId: registration.companyId,
-        companySlug: registration.companySlug,
-        machineToken: registration.machineToken,
-        machineEmail: account.authEmail,
-        expiresAt: registration.expiresAt,
-        persona: persona ?? null,
-        assignedUserId: assignedUserId ?? null,
-        collaborator: collaborator ?? null,
-      },
-      { status: 201 },
-      origin,
-      CORS_METHODS
-    )
-  } catch (error) {
-    console.error("[machines.register] Falha no provisionamento", error)
-    const details = error instanceof Error ? error.message : String(error)
-    const msg = details.toLowerCase()
-    const isInvalidCode = msg.includes("código de provisionamento inválido")
-    const isCompanyNotFound = msg.includes("empresa não encontrada")
-    const isConvexError = msg.includes("convexerror")
-    const status = isInvalidCode ? 401 : isCompanyNotFound ? 404 : isConvexError ? 400 : 500
-    const payload = { error: "Falha ao provisionar dispositivo", details }
-    return jsonWithCors(payload, status, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/machines/remote-access/route.ts b/src/app/api/machines/remote-access/route.ts
deleted file mode 100644
index a0027af..0000000
--- a/src/app/api/machines/remote-access/route.ts
+++ /dev/null
@@ -1,71 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-
-export const runtime = "nodejs"
-
-const schema = z.object({
-  machineToken: z.string().min(1),
-  provider: z.string().min(1),
-  identifier: z.string().min(1),
-  url: z.string().optional(),
-  username: z.string().optional(),
-  password: z.string().optional(),
-  notes: z.string().optional(),
-})
-
-const METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), METHODS)
-}
-
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-  if (request.method !== "POST") {
-    return jsonWithCors({ error: "Método não permitido" }, 405, origin, METHODS)
-  }
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    payload = schema.parse(await request.json())
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload inválido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      METHODS
-    )
-  }
-
-  try {
-    const response = await client.mutation(api.devices.upsertRemoteAccessViaToken, payload)
-    return jsonWithCors({ ok: true, remoteAccess: response?.remoteAccess ?? null }, 200, origin, METHODS)
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        METHODS
-      )
-    }
-    console.error("[machines.remote-access:token] Falha ao registrar acesso remoto", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao registrar acesso remoto", details }, 500, origin, METHODS)
-  }
-}
diff --git a/src/app/api/machines/session/route.test.ts b/src/app/api/machines/session/route.test.ts
deleted file mode 100644
index 0ce4c59..0000000
--- a/src/app/api/machines/session/route.test.ts
+++ /dev/null
@@ -1,132 +0,0 @@
-import { describe, expect, it, beforeEach, vi } from "vitest"
-import { NextRequest, NextResponse } from "next/server"
-
-import { MACHINE_CTX_COOKIE, serializeMachineCookie } from "@/server/machines/context"
-
-const mockCreateConvexClient = vi.fn()
-vi.mock("@/server/convex-client", () => {
-  class ConvexConfigurationError extends Error {}
-  return {
-    createConvexClient: mockCreateConvexClient,
-    ConvexConfigurationError,
-  }
-})
-
-const mockCookieStore = {
-  get: vi.fn<() => unknown>(),
-  getAll: vi.fn(() => []),
-}
-
-vi.mock("next/headers", () => ({
-  cookies: vi.fn(async () => mockCookieStore),
-  headers: vi.fn(async () => new Headers()),
-}))
-
-describe("GET /api/machines/session", () => {
-  beforeEach(() => {
-    vi.clearAllMocks()
-    mockCookieStore.get.mockReturnValue(undefined)
-    mockCreateConvexClient.mockReturnValue({
-      query: vi.fn(),
-      mutation: vi.fn(),
-    })
-  })
-
-type TestMachineSession = {
-  user: {
-    role: string
-    email: string
-  }
-} | null
-
-type AssertSessionForTests = (fn: (() => Promise<TestMachineSession>) | null) => void
-
-  it("returns 403 when the current session is not a machine", async () => {
-    const routeModule = (await import("./route")) as unknown as {
-      GET: (request: NextRequest) => Promise<NextResponse>
-      __setAssertSessionForTests: AssertSessionForTests
-    }
-
-    const { GET, __setAssertSessionForTests } = routeModule
-
-    __setAssertSessionForTests(async () => ({
-      user: {
-        role: "admin",
-        email: "admin@example.com",
-      },
-    }))
-    const response = await GET(new NextRequest("https://example.com/api/machines/session"))
-
-    expect(response.status).toBe(403)
-    const payload = await response.json()
-    expect(payload).toEqual({ error: "Sessão de dispositivo não encontrada." })
-    expect(mockCreateConvexClient).not.toHaveBeenCalled()
-  })
-
-  it("returns machine context and sets cookie when lookup succeeds", async () => {
-    const routeModule = (await import("./route")) as unknown as {
-      GET: (request: NextRequest) => Promise<NextResponse>
-      __setAssertSessionForTests: AssertSessionForTests
-    }
-
-    const { GET, __setAssertSessionForTests } = routeModule
-
-    __setAssertSessionForTests(async () => ({
-      user: {
-        role: "machine",
-        email: "device@example.com",
-      },
-    }))
-    mockCookieStore.get.mockReturnValueOnce(undefined)
-
-    const sampleContext = {
-      id: "machine-123",
-      tenantId: "tenant-1",
-      companyId: "company-1",
-      companySlug: "acme",
-      persona: "manager",
-      assignedUserId: "user-789",
-      assignedUserEmail: "manager@acme.com",
-      assignedUserName: "Manager Doe",
-      assignedUserRole: "MANAGER",
-      metadata: null,
-      authEmail: "device@example.com",
-    }
-
-    let call = 0
-    const queryMock = vi.fn(async (_route: unknown, args: unknown) => {
-      call += 1
-      if (call === 1) {
-        expect(args).toEqual({ authEmail: "device@example.com" })
-        return { id: "machine-123" }
-      }
-      if (call === 2) {
-        expect(args).toEqual({ machineId: "machine-123" })
-        return sampleContext
-      }
-      return null
-    })
-
-    mockCreateConvexClient.mockReturnValue({
-      query: queryMock,
-      mutation: vi.fn(),
-    })
-
-    const response = await GET(new NextRequest("https://example.com/api/machines/session"))
-
-    expect(response.status).toBe(200)
-    const payload = await response.json()
-    expect(payload.machine.id).toBe(sampleContext.id)
-    expect(payload.machine.assignedUserEmail).toBe(sampleContext.assignedUserEmail)
-
-    const cookie = response.cookies.get(MACHINE_CTX_COOKIE)
-    expect(cookie?.value).toBe(serializeMachineCookie({
-      machineId: sampleContext.id,
-      persona: sampleContext.persona,
-      assignedUserId: sampleContext.assignedUserId,
-      assignedUserEmail: sampleContext.assignedUserEmail,
-      assignedUserName: sampleContext.assignedUserName,
-      assignedUserRole: sampleContext.assignedUserRole,
-    }))
-  })
-})
diff --git a/src/app/api/machines/session/route.ts b/src/app/api/machines/session/route.ts
deleted file mode 100644
index 9065d45..0000000
--- a/src/app/api/machines/session/route.ts
+++ /dev/null
@@ -1,215 +0,0 @@
-import { NextRequest, NextResponse } from "next/server"
-import { cookies } from "next/headers"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import {
-  MACHINE_CTX_COOKIE,
-  extractCollaboratorFromMetadata,
-  parseMachineCookie,
-  serializeMachineCookie,
-  type CollaboratorMetadata,
-  type MachineContextCookiePayload,
-} from "@/server/machines/context"
-
-type MachineSession = {
-  user: {
-    role: string
-    email: string
-  }
-} | null
-
-type AssertSessionFn = () => Promise<MachineSession>
-
-let testAssertSessionImpl: AssertSessionFn | null = null
-
-const setAssertSessionForTests: (fn: AssertSessionFn | null) => void = (fn) => {
-  if (process.env.NODE_ENV !== "test") return
-  testAssertSessionImpl = fn
-}
-
-// Exportado apenas para testes; tipado como `never` para não conflitar com o contrato de rotas do Next.
-export const __setAssertSessionForTests = setAssertSessionForTests as never
-
-async function resolveAssertAuthenticatedSession(): Promise<AssertSessionFn> {
-  if (testAssertSessionImpl) return testAssertSessionImpl
-
-  type AuthServerModuleLike = {
-    assertAuthenticatedSession?: AssertSessionFn
-    default?: {
-      assertAuthenticatedSession?: AssertSessionFn
-    }
-  }
-
-  const mod = (await import("@/lib/auth-server")) as AuthServerModuleLike
-  const fn = mod.assertAuthenticatedSession ?? mod.default?.assertAuthenticatedSession
-  if (typeof fn !== "function") {
-    throw new Error("assertAuthenticatedSession not available")
-  }
-  return fn
-}
-
-// Força runtime Node.js para leitura consistente de cookies de sessão
-export const runtime = "nodejs"
-
-export async function GET(request: NextRequest) {
-  const assertAuthenticatedSession = await resolveAssertAuthenticatedSession()
-  const session = await assertAuthenticatedSession()
-  if (!session || session.user.role !== "machine") {
-    return NextResponse.json({ error: "Sessão de dispositivo não encontrada." }, { status: 403 })
-  }
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return NextResponse.json({ error: error.message }, { status: 500 })
-    }
-    throw error
-  }
-
-  const cookieStore = await cookies()
-  const cookieValue = cookieStore.get(MACHINE_CTX_COOKIE)?.value ?? null
-
-  const decoded = parseMachineCookie(cookieValue)
-  let machineId: Id<"machines"> | null = decoded?.machineId ? (decoded.machineId as Id<"machines">) : null
-
-  if (!machineId) {
-    try {
-      const lookup = (await client.query(api.devices.findByAuthEmail, {
-        authEmail: session.user.email.toLowerCase(),
-      })) as { id: string } | null
-
-      if (!lookup?.id) {
-        return NextResponse.json({ error: "Dispositivo não vinculada à sessão atual." }, { status: 404 })
-      }
-
-      machineId = lookup.id as Id<"machines">
-    } catch (error) {
-      console.error("[machines.session] Falha ao localizar dispositivo por e-mail", error)
-      return NextResponse.json({ error: "Não foi possível localizar a dispositivo." }, { status: 500 })
-    }
-  }
-
-  try {
-    let context = (await client.query(api.devices.getContext, {
-      machineId,
-    })) as {
-      id: string
-      tenantId: string
-      companyId: string | null
-      companySlug: string | null
-      persona: string | null
-      assignedUserId: string | null
-      assignedUserEmail: string | null
-      assignedUserName: string | null
-      assignedUserRole: string | null
-      metadata: Record<string, unknown> | null
-      authEmail: string | null
-    }
-
-    const metadataCollaborator: CollaboratorMetadata | null = extractCollaboratorFromMetadata(context.metadata)
-
-    let ensuredAssignedUserId = context.assignedUserId
-    let ensuredAssignedUserEmail = context.assignedUserEmail ?? metadataCollaborator?.email ?? null
-    let ensuredAssignedUserName = context.assignedUserName ?? metadataCollaborator?.name ?? null
-    let ensuredAssignedUserRole =
-      context.assignedUserRole ??
-      (metadataCollaborator?.role ? metadataCollaborator.role.toUpperCase() : null)
-    let ensuredPersona = context.persona ?? metadataCollaborator?.role ?? null
-
-    if (!ensuredAssignedUserId && ensuredAssignedUserEmail) {
-      try {
-        const personaRoleCandidate = ensuredPersona ?? ensuredAssignedUserRole ?? "collaborator"
-        const personaRole = personaRoleCandidate.toString().toLowerCase()
-        const normalizedPersona = personaRole === "manager" ? "manager" : "collaborator"
-        const assignedRole = normalizedPersona === "manager" ? "MANAGER" : "COLLABORATOR"
-
-        const ensuredUser = (await client.mutation(api.users.ensureUser, {
-          tenantId: context.tenantId ?? DEFAULT_TENANT_ID,
-          email: ensuredAssignedUserEmail,
-          name: ensuredAssignedUserName ?? ensuredAssignedUserEmail,
-          role: normalizedPersona.toUpperCase(),
-          companyId: context.companyId ? (context.companyId as Id<"companies">) : undefined,
-        })) as {
-          _id?: Id<"users">
-          name?: string | null
-          role?: string | null
-        } | null
-
-        if (ensuredUser?._id) {
-          ensuredAssignedUserId = ensuredUser._id as string
-          ensuredAssignedUserName = ensuredUser.name ?? ensuredAssignedUserName ?? ensuredAssignedUserEmail
-          ensuredAssignedUserRole = ensuredUser.role ?? ensuredAssignedUserRole ?? assignedRole
-          ensuredPersona = normalizedPersona
-
-          await client.mutation(api.devices.updatePersona, {
-            machineId: machineId as Id<"machines">,
-            persona: normalizedPersona,
-            assignedUserId: ensuredUser._id as Id<"users">,
-            assignedUserEmail: ensuredAssignedUserEmail,
-            assignedUserName: ensuredAssignedUserName ?? undefined,
-            assignedUserRole: (ensuredAssignedUserRole ?? assignedRole).toUpperCase(),
-          })
-
-          context = (await client.query(api.devices.getContext, {
-            machineId,
-          })) as typeof context
-
-          ensuredAssignedUserId = context.assignedUserId ?? ensuredAssignedUserId
-          ensuredAssignedUserEmail = context.assignedUserEmail ?? ensuredAssignedUserEmail
-          ensuredAssignedUserName = context.assignedUserName ?? ensuredAssignedUserName
-          ensuredAssignedUserRole = context.assignedUserRole ?? ensuredAssignedUserRole
-          ensuredPersona = context.persona ?? ensuredPersona
-        }
-      } catch (error) {
-        console.error("[machines.session] Falha ao garantir usuário vinculado", error)
-      }
-    }
-
-    const resolvedPersona =
-      context.persona ??
-      ensuredPersona ??
-      (ensuredAssignedUserRole ? ensuredAssignedUserRole.toLowerCase() : null)
-
-    const responsePayload: MachineContextCookiePayload = {
-      machineId: context.id,
-      persona: resolvedPersona ?? null,
-      assignedUserId: ensuredAssignedUserId ?? null,
-      assignedUserEmail: ensuredAssignedUserEmail ?? null,
-      assignedUserName: ensuredAssignedUserName ?? null,
-      assignedUserRole: ensuredAssignedUserRole ?? null,
-    }
-
-    const response = NextResponse.json({
-      machine: {
-        ...context,
-        persona: resolvedPersona,
-        assignedUserEmail: ensuredAssignedUserEmail ?? null,
-        assignedUserId: ensuredAssignedUserId ?? null,
-        assignedUserName: ensuredAssignedUserName ?? null,
-        assignedUserRole: ensuredAssignedUserRole ?? null,
-      },
-      cookie: responsePayload,
-    })
-
-    const isSecure = request.nextUrl.protocol === "https:"
-    response.cookies.set({
-      name: MACHINE_CTX_COOKIE,
-      value: serializeMachineCookie(responsePayload),
-      httpOnly: true,
-      sameSite: "lax",
-      secure: isSecure,
-      path: "/",
-      maxAge: 60 * 60 * 24 * 30,
-    })
-
-    return response
-  } catch (error) {
-    console.error("[machines.session] Falha ao obter contexto da dispositivo", error)
-    return NextResponse.json({ error: "Falha ao obter contexto da dispositivo." }, { status: 500 })
-  }
-}
diff --git a/src/app/api/machines/sessions/route.ts b/src/app/api/machines/sessions/route.ts
deleted file mode 100644
index d97bc18..0000000
--- a/src/app/api/machines/sessions/route.ts
+++ /dev/null
@@ -1,150 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { createMachineSession, MachineInactiveError } from "@/server/machines-session"
-import { applyCorsHeaders, createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-import {
-  MACHINE_CTX_COOKIE,
-  serializeMachineCookie,
-  type MachineContextCookiePayload,
-} from "@/server/machines/context"
-
-const sessionSchema = z.object({
-  machineToken: z.string().min(1),
-  rememberMe: z.boolean().optional(),
-})
-
-const CORS_METHODS = "POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-  if (request.method !== "POST") {
-    return jsonWithCors({ error: "Método não permitido" }, 405, origin, CORS_METHODS)
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = sessionSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload inválido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      request.headers.get("origin"),
-      CORS_METHODS
-    )
-  }
-
-  try {
-    const session = await createMachineSession(payload.machineToken, payload.rememberMe ?? true)
-    const response = NextResponse.json(
-      {
-        ok: true,
-        machine: session.machine,
-        session: session.response,
-      },
-      { status: 200 }
-    )
-
-    // Propaga cookies de sessão do Better Auth com segurança.
-    // Em alguns ambientes, múltiplos Set-Cookie são colapsados; tentamos cobrir ambos.
-    const headersAny = session.headers as unknown as { getSetCookie?: () => string[] }
-    const setCookies: string[] = []
-    try {
-      if (typeof headersAny?.getSetCookie === "function") {
-        setCookies.push(...(headersAny.getSetCookie() ?? []))
-      } else {
-        const single = session.headers.get("set-cookie")
-        if (single) setCookies.push(single)
-      }
-    } catch {
-      const single = session.headers.get("set-cookie")
-      if (single) setCookies.push(single)
-    }
-
-    // Converte os Set-Cookie recebidos em cookies do Next (maior compatibilidade)
-    const toPairs = (raw: string) => {
-      const [nameValue, ...attrs] = raw.split(/;\s*/)
-      const [name, ...v] = nameValue.split("=")
-      const value = v.join("=")
-      const record: Record<string, string | boolean> = { name, value }
-      for (const attr of attrs) {
-        const [k, ...vv] = attr.split("=")
-        const key = k.toLowerCase()
-        const val = vv.join("=")
-        if (!val && (key === "httponly" || key === "secure")) {
-          record[key] = true
-        } else if (val) {
-          record[key] = val
-        }
-      }
-      return record
-    }
-    for (const raw of setCookies) {
-      const rec = toPairs(raw)
-      const name = String(rec.name)
-      const value = String(rec.value)
-      const options: Parameters<typeof response.cookies.set>[2] = {
-        httpOnly: Boolean(rec["httponly"]) || /httponly/i.test(raw),
-        secure: /;\s*secure/i.test(raw),
-        path: typeof rec["path"] === "string" ? (rec["path"] as string) : "/",
-      }
-      if (typeof rec["samesite"] === "string") {
-        const s = String(rec["samesite"]).toLowerCase() as "lax" | "strict" | "none"
-        options.sameSite = s
-      }
-      if (typeof rec["domain"] === "string") options.domain = rec["domain"] as string
-      if (typeof rec["expires"] === "string") options.expires = new Date(rec["expires"] as string)
-      if (typeof rec["max-age"] === "string") options.maxAge = Number(rec["max-age"])
-      response.cookies.set(name, value, options)
-    }
-
-    const machineCookiePayload: MachineContextCookiePayload = {
-      machineId: session.machine.id,
-      persona: session.machine.persona ?? null,
-      assignedUserId: session.machine.assignedUserId ?? null,
-      assignedUserEmail: session.machine.assignedUserEmail ?? null,
-      assignedUserName: session.machine.assignedUserName ?? null,
-      assignedUserRole: session.machine.assignedUserRole ?? null,
-    }
-    const isSecure = new URL(request.url).protocol === "https:"
-    response.cookies.set({
-      name: MACHINE_CTX_COOKIE,
-      value: serializeMachineCookie(machineCookiePayload),
-      httpOnly: true,
-      sameSite: "lax",
-      secure: isSecure,
-      path: "/",
-      maxAge: 60 * 60 * 24 * 30,
-    })
-
-    applyCorsHeaders(response, request.headers.get("origin"), CORS_METHODS)
-
-    return response
-  } catch (error) {
-    if (error instanceof MachineInactiveError) {
-      return jsonWithCors(
-        { error: "Dispositivo desativado. Entre em contato com o suporte da Rever para reativar o acesso." },
-        423,
-        origin,
-        CORS_METHODS
-      )
-    }
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS
-      )
-    }
-    console.error("[machines.sessions] Falha ao criar sessão", error)
-    return jsonWithCors({ error: "Falha ao autenticar dispositivo" }, 500, origin, CORS_METHODS)
-  }
-}
-
diff --git a/src/app/api/machines/usb-policy/route.ts b/src/app/api/machines/usb-policy/route.ts
deleted file mode 100644
index 9d8be18..0000000
--- a/src/app/api/machines/usb-policy/route.ts
+++ /dev/null
@@ -1,116 +0,0 @@
-import { z } from "zod"
-
-import { api } from "@/convex/_generated/api"
-import { createCorsPreflight, jsonWithCors } from "@/server/cors"
-import { createConvexClient, ConvexConfigurationError } from "@/server/convex-client"
-import { resolveMachineTokenError } from "@/server/machines/token-errors"
-
-const getPolicySchema = z.object({
-  machineToken: z.string().min(1),
-})
-
-const reportStatusSchema = z.object({
-  machineToken: z.string().min(1),
-  status: z.enum(["PENDING", "APPLYING", "APPLIED", "FAILED"]),
-  error: z.string().nullable().optional(),
-  currentPolicy: z.string().nullable().optional(),
-})
-
-const CORS_METHODS = "GET, POST, OPTIONS"
-
-export async function OPTIONS(request: Request) {
-  return createCorsPreflight(request.headers.get("origin"), CORS_METHODS)
-}
-
-export async function GET(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  const url = new URL(request.url)
-  const machineToken = url.searchParams.get("machineToken")
-
-  if (!machineToken) {
-    return jsonWithCors({ error: "machineToken e obrigatorio" }, 400, origin, CORS_METHODS)
-  }
-
-  try {
-    const pendingPolicy = await client.query(api.usbPolicy.getPendingUsbPolicy, { machineToken })
-
-    if (!pendingPolicy) {
-      return jsonWithCors({ pending: false }, 200, origin, CORS_METHODS)
-    }
-
-    return jsonWithCors({
-      pending: true,
-      policy: pendingPolicy.policy,
-      appliedAt: pendingPolicy.appliedAt,
-    }, 200, origin, CORS_METHODS)
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS
-      )
-    }
-    console.error("[machines.usb-policy] Falha ao buscar politica USB", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao buscar politica USB", details }, 500, origin, CORS_METHODS)
-  }
-}
-
-export async function POST(request: Request) {
-  const origin = request.headers.get("origin")
-
-  let client
-  try {
-    client = createConvexClient()
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      return jsonWithCors({ error: error.message }, 500, origin, CORS_METHODS)
-    }
-    throw error
-  }
-
-  let payload
-  try {
-    const raw = await request.json()
-    payload = reportStatusSchema.parse(raw)
-  } catch (error) {
-    return jsonWithCors(
-      { error: "Payload invalido", details: error instanceof Error ? error.message : String(error) },
-      400,
-      origin,
-      CORS_METHODS
-    )
-  }
-
-  try {
-    const response = await client.mutation(api.usbPolicy.reportUsbPolicyStatus, payload)
-    return jsonWithCors(response, 200, origin, CORS_METHODS)
-  } catch (error) {
-    const tokenError = resolveMachineTokenError(error)
-    if (tokenError) {
-      return jsonWithCors(
-        { error: tokenError.message, code: tokenError.code },
-        tokenError.status,
-        origin,
-        CORS_METHODS
-      )
-    }
-    console.error("[machines.usb-policy] Falha ao reportar status de politica USB", error)
-    const details = error instanceof Error ? error.message : String(error)
-    return jsonWithCors({ error: "Falha ao reportar status", details }, 500, origin, CORS_METHODS)
-  }
-}
diff --git a/src/app/api/notifications/preferences/route.ts b/src/app/api/notifications/preferences/route.ts
deleted file mode 100644
index 2556a18..0000000
--- a/src/app/api/notifications/preferences/route.ts
+++ /dev/null
@@ -1,249 +0,0 @@
-/**
- * API de Preferências de Notificação
- * GET - Retorna preferências do usuário
- * PUT - Atualiza preferências do usuário
- */
-
-import { NextRequest, NextResponse } from "next/server"
-import { getServerSession } from "@/lib/auth-server"
-import { prisma } from "@/lib/prisma"
-import {
-  NOTIFICATION_TYPES,
-  canCollaboratorDisable,
-  isRequiredNotification,
-  type NotificationType,
-} from "@/server/email"
-
-// Tipos de notificação que colaboradores podem ver
-const COLLABORATOR_VISIBLE_TYPES: NotificationType[] = [
-  "ticket_created",
-  "ticket_assigned",
-  "ticket_resolved",
-  "ticket_reopened",
-  "ticket_status_changed",
-  "ticket_priority_changed",
-  "comment_public",
-  "security_password_reset",
-  "security_email_verify",
-  "security_email_change",
-  "security_new_login",
-  "security_invite",
-]
-
-export async function GET(_request: NextRequest) {
-  try {
-    const session = await getServerSession()
-
-    if (!session?.user?.id) {
-      return NextResponse.json(
-        { error: "Não autorizado" },
-        { status: 401 }
-      )
-    }
-
-    const userId = session.user.id
-    const userRole = session.user.role as string
-    const isStaff = ["ADMIN", "MANAGER", "AGENT"].includes(userRole)
-
-    // Busca preferências existentes
-    let prefs = await prisma.notificationPreferences.findUnique({
-      where: { userId },
-    })
-
-    // Se não existir, cria com valores padrão
-    if (!prefs) {
-      const user = await prisma.user.findFirst({
-        where: { email: session.user.email },
-        select: { tenantId: true },
-      })
-
-      if (!user) {
-        return NextResponse.json(
-          { error: "Usuário não encontrado" },
-          { status: 404 }
-        )
-      }
-
-      prefs = await prisma.notificationPreferences.create({
-        data: {
-          userId,
-          tenantId: user.tenantId,
-          emailEnabled: true,
-          digestFrequency: "immediate",
-          typePreferences: "{}",
-          categoryPreferences: "{}",
-        },
-      })
-    }
-
-    // Filtra tipos disponíveis baseado no role
-    const availableTypes = isStaff
-      ? Object.keys(NOTIFICATION_TYPES)
-      : COLLABORATOR_VISIBLE_TYPES
-
-    // Parse JSON strings
-    const typePrefs: Record<string, boolean> = prefs!.typePreferences
-      ? JSON.parse(prefs!.typePreferences as string)
-      : {}
-    const catPrefs = prefs!.categoryPreferences
-      ? JSON.parse(prefs!.categoryPreferences as string)
-      : {}
-
-    // Monta resposta com configuração de cada tipo
-    const typeConfigs = availableTypes.map((type) => {
-      const config = NOTIFICATION_TYPES[type as NotificationType]
-      const enabled = typePrefs[type] ?? config.defaultEnabled
-
-      return {
-        type,
-        label: config.label,
-        enabled,
-        required: config.required ?? false,
-        canDisable: isStaff
-          ? !config.required
-          : canCollaboratorDisable(type as NotificationType),
-      }
-    })
-
-    return NextResponse.json({
-      emailEnabled: prefs.emailEnabled,
-      quietHoursStart: prefs.quietHoursStart,
-      quietHoursEnd: prefs.quietHoursEnd,
-      timezone: prefs.timezone,
-      digestFrequency: prefs.digestFrequency,
-      types: typeConfigs,
-      categoryPreferences: catPrefs,
-      isStaff,
-    })
-  } catch (error) {
-    console.error("[notifications/preferences] Erro ao buscar preferências:", error)
-    const errorMessage = error instanceof Error ? error.message : "Erro desconhecido"
-    return NextResponse.json(
-      { error: "Erro interno do servidor", details: errorMessage },
-      { status: 500 }
-    )
-  }
-}
-
-export async function PUT(request: NextRequest) {
-  try {
-    const session = await getServerSession()
-
-    if (!session?.user?.id) {
-      return NextResponse.json(
-        { error: "Não autorizado" },
-        { status: 401 }
-      )
-    }
-
-    const userId = session.user.id
-    const userRole = session.user.role as string
-    const isStaff = ["ADMIN", "MANAGER", "AGENT"].includes(userRole)
-
-    const body = await request.json()
-    const {
-      emailEnabled,
-      quietHoursStart,
-      quietHoursEnd,
-      timezone,
-      digestFrequency,
-      typePreferences,
-      categoryPreferences,
-    } = body
-
-    // Valida typePreferences
-    const validatedTypePrefs: Record<string, boolean> = {}
-
-    if (typePreferences && typeof typePreferences === "object") {
-      for (const [type, enabled] of Object.entries(typePreferences)) {
-        // Verifica se é um tipo válido
-        if (!(type in NOTIFICATION_TYPES)) continue
-
-        // Verifica se o tipo é obrigatório
-        if (isRequiredNotification(type as NotificationType)) {
-          validatedTypePrefs[type] = true // Força true para obrigatórios
-          continue
-        }
-
-        // Para colaboradores, verifica se pode desativar
-        if (!isStaff && !canCollaboratorDisable(type as NotificationType)) {
-          continue // Ignora tipos que colaboradores não podem modificar
-        }
-
-        validatedTypePrefs[type] = Boolean(enabled)
-      }
-    }
-
-    // Busca preferências existentes
-    const existingPrefs = await prisma.notificationPreferences.findUnique({
-      where: { userId },
-    })
-
-    if (!existingPrefs) {
-      // Busca tenantId do usuário
-      const user = await prisma.user.findFirst({
-        where: { email: session.user.email },
-        select: { tenantId: true },
-      })
-
-      if (!user) {
-        return NextResponse.json(
-          { error: "Usuário não encontrado" },
-          { status: 404 }
-        )
-      }
-
-      // Cria novas preferências
-      await prisma.notificationPreferences.create({
-        data: {
-          userId,
-          tenantId: user.tenantId,
-          emailEnabled: emailEnabled ?? true,
-          quietHoursStart: quietHoursStart ?? null,
-          quietHoursEnd: quietHoursEnd ?? null,
-          timezone: timezone ?? "America/Sao_Paulo",
-          digestFrequency: digestFrequency ?? "immediate",
-          typePreferences: JSON.stringify(validatedTypePrefs),
-          categoryPreferences: JSON.stringify(categoryPreferences ?? {}),
-        },
-      })
-    } else {
-      // Parse existing JSON strings
-      const existingTypePrefs = existingPrefs.typePreferences
-        ? JSON.parse(existingPrefs.typePreferences as string)
-        : {}
-      const existingCatPrefs = existingPrefs.categoryPreferences
-        ? JSON.parse(existingPrefs.categoryPreferences as string)
-        : {}
-
-      // Atualiza preferências existentes
-      await prisma.notificationPreferences.update({
-        where: { userId },
-        data: {
-          emailEnabled: emailEnabled ?? existingPrefs.emailEnabled,
-          quietHoursStart: quietHoursStart !== undefined ? quietHoursStart : existingPrefs.quietHoursStart,
-          quietHoursEnd: quietHoursEnd !== undefined ? quietHoursEnd : existingPrefs.quietHoursEnd,
-          timezone: timezone ?? existingPrefs.timezone,
-          digestFrequency: digestFrequency ?? existingPrefs.digestFrequency,
-          typePreferences: JSON.stringify({
-            ...existingTypePrefs,
-            ...validatedTypePrefs,
-          }),
-          categoryPreferences: JSON.stringify(categoryPreferences ?? existingCatPrefs),
-        },
-      })
-    }
-
-    return NextResponse.json({
-      success: true,
-      message: "Preferências atualizadas com sucesso",
-    })
-  } catch (error) {
-    console.error("[notifications/preferences] Erro ao atualizar preferências:", error)
-    const errorMessage = error instanceof Error ? error.message : "Erro desconhecido"
-    return NextResponse.json(
-      { error: "Erro interno do servidor", details: errorMessage },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/notifications/send/route.ts b/src/app/api/notifications/send/route.ts
deleted file mode 100644
index e97572c..0000000
--- a/src/app/api/notifications/send/route.ts
+++ /dev/null
@@ -1,168 +0,0 @@
-/**
- * API de Envio de Notificações
- * Chamada pelo Convex para enviar e-mails respeitando preferências do usuário
- */
-
-import { NextRequest, NextResponse } from "next/server"
-import { z } from "zod"
-
-import { prisma } from "@/lib/prisma"
-import { sendEmail, type NotificationType, type TemplateName, NOTIFICATION_TYPES } from "@/server/email"
-
-// Token de autenticação interna (deve ser o mesmo usado no Convex)
-const INTERNAL_TOKEN = process.env.INTERNAL_HEALTH_TOKEN ?? process.env.REPORTS_CRON_SECRET
-
-const sendNotificationSchema = z.object({
-  type: z.enum([
-    "ticket_created",
-    "ticket_assigned",
-    "ticket_resolved",
-    "ticket_reopened",
-    "ticket_status_changed",
-    "ticket_priority_changed",
-    "comment_public",
-    "comment_response",
-    "sla_at_risk",
-    "sla_breached",
-    "automation",
-  ]),
-  to: z.object({
-    email: z.string().email(),
-    name: z.string().optional(),
-    userId: z.string().optional(),
-  }),
-  subject: z.string(),
-  data: z.record(z.any()),
-  tenantId: z.string().optional(),
-  skipPreferenceCheck: z.boolean().optional(),
-})
-
-async function shouldSendNotification(
-  userId: string | undefined,
-  notificationType: NotificationType | "automation",
-  tenantId?: string
-): Promise<boolean> {
-  // Automações sempre passam (são configuradas separadamente)
-  if (notificationType === "automation") return true
-
-  // Se não tem userId, não pode verificar preferências
-  if (!userId) return true
-
-  try {
-    const prefs = await prisma.notificationPreferences.findUnique({
-      where: { userId },
-    })
-
-    // Se não tem preferências, usa os defaults
-    if (!prefs) return true
-
-    // Se e-mail está desabilitado globalmente
-    if (!prefs.emailEnabled) return false
-
-    // Verifica se é um tipo obrigatório
-    const config = NOTIFICATION_TYPES[notificationType as NotificationType]
-    if (config?.required) return true
-
-    // Verifica preferências por tipo
-    const typePrefs = prefs.typePreferences
-      ? JSON.parse(prefs.typePreferences as string)
-      : {}
-
-    if (notificationType in typePrefs) {
-      return typePrefs[notificationType] !== false
-    }
-
-    // Usa o default do tipo
-    return config?.defaultEnabled ?? true
-  } catch (error) {
-    console.error("[notifications/send] Erro ao verificar preferências:", error)
-    // Em caso de erro, envia a notificação
-    return true
-  }
-}
-
-function getTemplateForType(type: string): string {
-  const templateMap: Record<string, string> = {
-    ticket_created: "ticket_created",
-    ticket_assigned: "ticket_assigned",
-    ticket_resolved: "ticket_resolved",
-    ticket_reopened: "ticket_status",
-    ticket_status_changed: "ticket_status",
-    ticket_priority_changed: "ticket_status",
-    comment_public: "ticket_comment",
-    comment_response: "ticket_comment",
-    sla_at_risk: "sla_warning",
-    sla_breached: "sla_breached",
-    automation: "automation",
-  }
-  return templateMap[type] ?? "simple_notification"
-}
-
-export async function POST(request: NextRequest) {
-  try {
-    // Verifica autenticação
-    const authHeader = request.headers.get("authorization")
-    const token = authHeader?.replace("Bearer ", "")
-
-    if (!INTERNAL_TOKEN || token !== INTERNAL_TOKEN) {
-      return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-    }
-
-    const body = await request.json()
-    const parsed = sendNotificationSchema.safeParse(body)
-
-    if (!parsed.success) {
-      return NextResponse.json(
-        { error: "Dados inválidos", details: parsed.error.flatten() },
-        { status: 400 }
-      )
-    }
-
-    const { type, to, subject, data, tenantId, skipPreferenceCheck } = parsed.data
-
-    // Verifica preferências do usuário
-    if (!skipPreferenceCheck) {
-      const shouldSend = await shouldSendNotification(
-        to.userId,
-        type as NotificationType | "automation",
-        tenantId
-      )
-
-      if (!shouldSend) {
-        return NextResponse.json({
-          success: true,
-          skipped: true,
-          reason: "user_preference_disabled",
-        })
-      }
-    }
-
-    // Envia o e-mail
-    const template = getTemplateForType(type)
-    const result = await sendEmail({
-      to: {
-        email: to.email,
-        name: to.name,
-        userId: to.userId,
-      },
-      subject,
-      template,
-      data,
-      notificationType: type === "automation" ? undefined : (type as NotificationType),
-      tenantId,
-      skipPreferenceCheck: true, // Já verificamos acima
-    })
-
-    return NextResponse.json({
-      success: result.success,
-      skipped: result.skipped,
-      reason: result.reason,
-    })
-  } catch (error) {
-    console.error("[notifications/send] Erro:", error)
-    return NextResponse.json(
-      { error: "Erro interno do servidor" },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/portal/profile/route.ts b/src/app/api/portal/profile/route.ts
deleted file mode 100644
index b1f3009..0000000
--- a/src/app/api/portal/profile/route.ts
+++ /dev/null
@@ -1,183 +0,0 @@
-import { NextResponse } from "next/server"
-import { z } from "zod"
-import { hashPassword } from "better-auth/crypto"
-import { ConvexHttpClient } from "convex/browser"
-
-import { prisma } from "@/lib/prisma"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { api } from "@/convex/_generated/api"
-import { ensureCollaboratorAccount } from "@/server/machines-auth"
-import { requireConvexUrl } from "@/server/convex-client"
-
-const updateSchema = z.object({
-  email: z.string().email().optional(),
-  password: z
-    .object({
-      newPassword: z.string().min(8, "A nova senha deve ter pelo menos 8 caracteres."),
-      confirmPassword: z.string().min(8),
-    })
-    .optional(),
-})
-
-export async function PATCH(request: Request) {
-  const session = await requireAuthenticatedSession()
-  const normalizedRole = (session.user.role ?? "").toLowerCase()
-  const persona = (session.user.machinePersona ?? "").toLowerCase()
-  const allowedRoles = new Set(["collaborator", "manager", "admin", "agent"])
-  const isMachinePersonaAllowed = normalizedRole === "machine" && (persona === "collaborator" || persona === "manager")
-  if (!allowedRoles.has(normalizedRole) && !isMachinePersonaAllowed) {
-    return NextResponse.json({ error: "Acesso não autorizado" }, { status: 403 })
-  }
-  const effectiveRole =
-    normalizedRole === "admin"
-      ? "ADMIN"
-      : normalizedRole === "agent"
-        ? "AGENT"
-        : normalizedRole === "manager"
-          ? "MANAGER"
-          : normalizedRole === "collaborator"
-            ? "COLLABORATOR"
-            : persona === "manager"
-              ? "MANAGER"
-              : "COLLABORATOR"
-
-  let payload: unknown
-  try {
-    payload = await request.json()
-  } catch {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const parsed = updateSchema.safeParse(payload)
-  if (!parsed.success) {
-    return NextResponse.json({ error: "Dados inválidos", details: parsed.error.flatten() }, { status: 400 })
-  }
-
-  const { email: emailInput, password } = parsed.data
-  const currentEmail = session.user.email.trim().toLowerCase()
-  const authUserId = session.user.id
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  let newEmail = emailInput?.trim().toLowerCase()
-  if (newEmail && newEmail === currentEmail) {
-    newEmail = undefined
-  }
-
-  if (password && password.newPassword !== password.confirmPassword) {
-    return NextResponse.json({ error: "As senhas informadas não conferem." }, { status: 400 })
-  }
-
-  if (newEmail) {
-    const existingEmail = await prisma.authUser.findUnique({ where: { email: newEmail } })
-    if (existingEmail && existingEmail.id !== authUserId) {
-      return NextResponse.json({ error: "Já existe um usuário com este e-mail." }, { status: 409 })
-    }
-  }
-
-  const domainUser = await prisma.user.findUnique({ where: { email: currentEmail } })
-  const companyId = domainUser?.companyId ?? null
-  const name = session.user.name ?? currentEmail
-
-  await prisma.$transaction(async (tx) => {
-    if (newEmail) {
-      await tx.authUser.update({
-        where: { id: authUserId },
-        data: { email: newEmail },
-      })
-
-      const existingAccount = await tx.authAccount.findUnique({
-        where: {
-          providerId_accountId: {
-            providerId: "credential",
-            accountId: currentEmail,
-          },
-        },
-      })
-
-      if (existingAccount) {
-        await tx.authAccount.update({
-          where: { id: existingAccount.id },
-          data: { accountId: newEmail },
-        })
-      } else {
-        await tx.authAccount.create({
-          data: {
-            providerId: "credential",
-            accountId: newEmail,
-            userId: authUserId,
-            password: null,
-          },
-        })
-      }
-
-      await tx.user.updateMany({
-        where: { email: currentEmail },
-        data: { email: newEmail },
-      })
-    }
-
-    if (password) {
-      const hashed = await hashPassword(password.newPassword)
-      await tx.authAccount.upsert({
-        where: {
-          providerId_accountId: {
-            providerId: "credential",
-            accountId: newEmail ?? currentEmail,
-          },
-        },
-        update: {
-          password: hashed,
-          userId: authUserId,
-        },
-        create: {
-          providerId: "credential",
-          accountId: newEmail ?? currentEmail,
-          userId: authUserId,
-          password: hashed,
-        },
-      })
-    }
-  })
-
-  const effectiveEmail = newEmail ?? currentEmail
-
-  await prisma.user.upsert({
-    where: { email: effectiveEmail },
-    update: {
-      name,
-      tenantId,
-      role: effectiveRole,
-      companyId: companyId ?? undefined,
-    },
-    create: {
-      email: effectiveEmail,
-      name,
-      tenantId,
-      role: effectiveRole,
-      companyId: companyId ?? undefined,
-    },
-  })
-
-  await ensureCollaboratorAccount({
-    email: effectiveEmail,
-    name,
-    tenantId,
-    companyId,
-    role: effectiveRole,
-  })
-
-  try {
-    const client = new ConvexHttpClient(requireConvexUrl())
-    await client.mutation(api.users.ensureUser, {
-      tenantId,
-      email: effectiveEmail,
-      name,
-      role: effectiveRole,
-    })
-  } catch (error) {
-    console.warn("[portal.profile] Falha ao sincronizar usuário no Convex", error)
-  }
-
-  return NextResponse.json({ ok: true, email: effectiveEmail })
-}
diff --git a/src/app/api/profile/avatar/route.ts b/src/app/api/profile/avatar/route.ts
deleted file mode 100644
index 7ebda15..0000000
--- a/src/app/api/profile/avatar/route.ts
+++ /dev/null
@@ -1,245 +0,0 @@
-/**
- * API de Avatar
- * POST - Faz upload de uma nova foto de perfil
- * DELETE - Remove a foto de perfil (volta ao padrão)
- */
-
-import { NextResponse } from "next/server"
-
-import { getServerSession } from "@/lib/auth-server"
-import { auth } from "@/lib/auth"
-import { prisma } from "@/lib/prisma"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { createConvexClient } from "@/server/convex-client"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-
-const MAX_FILE_SIZE = 5 * 1024 * 1024 // 5MB
-const ALLOWED_TYPES = ["image/jpeg", "image/png", "image/webp", "image/gif"]
-
-function extractSetCookies(headers: Headers) {
-  const headersWithGetSetCookie = headers as Headers & { getSetCookie?: () => string[] | undefined }
-  let setCookieHeaders =
-    typeof headersWithGetSetCookie.getSetCookie === "function"
-      ? headersWithGetSetCookie.getSetCookie() ?? []
-      : []
-
-  if (setCookieHeaders.length === 0) {
-    const single = headers.get("set-cookie")
-    if (single) {
-      setCookieHeaders = [single]
-    }
-  }
-
-  return setCookieHeaders
-}
-
-export async function POST(request: Request) {
-  try {
-    const session = await getServerSession()
-
-    if (!session?.user?.id) {
-      return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-    }
-
-    const formData = await request.formData()
-    const file = formData.get("file") as File | null
-
-    if (!file) {
-      return NextResponse.json({ error: "Nenhum arquivo enviado" }, { status: 400 })
-    }
-
-    // Valida tipo
-    if (!ALLOWED_TYPES.includes(file.type)) {
-      return NextResponse.json(
-        { error: "Tipo de arquivo não permitido. Use JPG, PNG, WebP ou GIF." },
-        { status: 400 }
-      )
-    }
-
-    // Valida tamanho
-    if (file.size > MAX_FILE_SIZE) {
-      return NextResponse.json(
-        { error: "Arquivo muito grande. Máximo 5MB." },
-        { status: 400 }
-      )
-    }
-
-    const convex = createConvexClient()
-
-    // Gera URL de upload
-    const uploadUrl = await convex.action(api.files.generateUploadUrl, {})
-
-    // Faz upload do arquivo
-    const uploadResponse = await fetch(uploadUrl, {
-      method: "POST",
-      headers: { "Content-Type": file.type },
-      body: file,
-    })
-
-    if (!uploadResponse.ok) {
-      console.error("[profile/avatar] Erro no upload:", await uploadResponse.text())
-      return NextResponse.json({ error: "Erro ao fazer upload" }, { status: 500 })
-    }
-
-    const { storageId } = (await uploadResponse.json()) as { storageId: Id<"_storage"> }
-
-    // Obtém URL pública do arquivo
-    const avatarUrl = await convex.action(api.files.getUrl, { storageId })
-
-    if (!avatarUrl) {
-      return NextResponse.json({ error: "Erro ao obter URL do avatar" }, { status: 500 })
-    }
-
-    // Atualiza no Better Auth e propaga Set-Cookie para invalidar o cookieCache da sessao (avatarUrl, etc)
-    let authSetCookies: string[] = []
-    try {
-      const updateResponse = await auth.api.updateUser({
-        request,
-        headers: request.headers,
-        body: { avatarUrl },
-        asResponse: true,
-      })
-
-      if (!updateResponse?.ok) {
-        throw new Error(`Falha ao atualizar usuario no Better Auth (${updateResponse?.status ?? "sem status"})`)
-      }
-
-      authSetCookies = extractSetCookies(updateResponse.headers)
-    } catch (error) {
-      console.warn("[profile/avatar] Falha ao atualizar sessao via Better Auth, usando fallback Prisma:", error)
-      await prisma.authUser.update({
-        where: { id: session.user.id },
-        data: { avatarUrl },
-      })
-    }
-
-    // Sincroniza com o Convex
-    try {
-      const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-      await convex.mutation(api.users.updateAvatar, {
-        tenantId,
-        email: session.user.email,
-        avatarUrl,
-      })
-    } catch (error) {
-      console.warn("[profile/avatar] Falha ao sincronizar avatar no Convex:", error)
-    }
-
-    const response = NextResponse.json({
-      success: true,
-      avatarUrl,
-    })
-
-    for (const cookie of authSetCookies) {
-      response.headers.append("set-cookie", cookie)
-    }
-
-    return response
-  } catch (error) {
-    console.error("[profile/avatar] Erro:", error)
-    return NextResponse.json({ error: "Erro interno do servidor" }, { status: 500 })
-  }
-}
-
-export async function DELETE(request: Request) {
-  try {
-    const session = await getServerSession()
-
-    if (!session?.user?.id) {
-      return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-    }
-
-    // Atualiza no Better Auth e propaga Set-Cookie para invalidar o cookieCache da sessao (avatarUrl, etc)
-    let authSetCookies: string[] = []
-    try {
-      const updateResponse = await auth.api.updateUser({
-        request,
-        headers: request.headers,
-        body: { avatarUrl: null },
-        asResponse: true,
-      })
-
-      if (!updateResponse?.ok) {
-        throw new Error(`Falha ao atualizar usuario no Better Auth (${updateResponse?.status ?? "sem status"})`)
-      }
-
-      authSetCookies = extractSetCookies(updateResponse.headers)
-    } catch (error) {
-      console.warn("[profile/avatar] Falha ao atualizar sessao via Better Auth, usando fallback Prisma:", error)
-      await prisma.authUser.update({
-        where: { id: session.user.id },
-        data: { avatarUrl: null },
-      })
-    }
-
-    // Sincroniza com o Convex
-    try {
-      const convex = createConvexClient()
-      const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-      await convex.mutation(api.users.updateAvatar, {
-        tenantId,
-        email: session.user.email,
-        avatarUrl: null,
-      })
-    } catch (error) {
-      console.warn("[profile/avatar] Falha ao sincronizar remoção de avatar no Convex:", error)
-    }
-
-    const response = NextResponse.json({
-      success: true,
-      message: "Foto removida com sucesso",
-    })
-
-    for (const cookie of authSetCookies) {
-      response.headers.append("set-cookie", cookie)
-    }
-
-    return response
-  } catch (error) {
-    console.error("[profile/avatar] Erro ao remover:", error)
-    return NextResponse.json({ error: "Erro interno do servidor" }, { status: 500 })
-  }
-}
-
-/**
- * PATCH - Força sincronização do avatar atual do Prisma para o Convex
- * Útil quando a sincronização automática falhou
- */
-export async function PATCH() {
-  try {
-    const session = await getServerSession()
-
-    if (!session?.user?.id) {
-      return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-    }
-
-    // Busca o avatar atual no Prisma
-    const user = await prisma.authUser.findUnique({
-      where: { id: session.user.id },
-      select: { avatarUrl: true },
-    })
-
-    // Sincroniza com o Convex
-    const convex = createConvexClient()
-    const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-    const result = await convex.mutation(api.users.updateAvatar, {
-      tenantId,
-      email: session.user.email,
-      avatarUrl: user?.avatarUrl ?? null,
-    })
-
-    console.log("[profile/avatar] Sincronização forçada:", result)
-
-    return NextResponse.json({
-      success: true,
-      message: "Avatar sincronizado com sucesso",
-      avatarUrl: user?.avatarUrl ?? null,
-      convexResult: result,
-    })
-  } catch (error) {
-    console.error("[profile/avatar] Erro na sincronização:", error)
-    return NextResponse.json({ error: "Erro ao sincronizar avatar" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/backlog.xlsx/route.ts b/src/app/api/reports/backlog.xlsx/route.ts
deleted file mode 100644
index af27e42..0000000
--- a/src/app/api/reports/backlog.xlsx/route.ts
+++ /dev/null
@@ -1,49 +0,0 @@
-import { NextResponse } from "next/server"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildBacklogWorkbook, createConvexContext } from "@/server/report-exporters"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const { searchParams } = new URL(request.url)
-    const range = searchParams.get("range") ?? undefined
-    const companyId = searchParams.get("companyId") ?? undefined
-    const dateFrom = searchParams.get("dateFrom") ?? undefined
-    const dateTo = searchParams.get("dateTo") ?? undefined
-
-    const context = await createConvexContext({
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const artifact = await buildBacklogWorkbook(context, {
-      range,
-      companyId: companyId ?? undefined,
-      dateFrom,
-      dateTo,
-    })
-
-    return new NextResponse(artifact.buffer, {
-      headers: {
-        "Content-Type": artifact.mimeType,
-        "Content-Disposition": `attachment; filename="${artifact.fileName}"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to generate backlog export", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha do backlog" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/category-insights.xlsx/route.ts b/src/app/api/reports/category-insights.xlsx/route.ts
deleted file mode 100644
index e2fb5c4..0000000
--- a/src/app/api/reports/category-insights.xlsx/route.ts
+++ /dev/null
@@ -1,50 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildCategoryInsightsWorkbook, createConvexContext } from "@/server/report-exporters"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const { searchParams } = new URL(request.url)
-  const range = searchParams.get("range") ?? undefined
-  const companyId = searchParams.get("companyId") ?? undefined
-  const dateFrom = searchParams.get("dateFrom") ?? undefined
-  const dateTo = searchParams.get("dateTo") ?? undefined
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const context = await createConvexContext({
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const artifact = await buildCategoryInsightsWorkbook(context, {
-      range,
-      companyId: companyId || undefined,
-      dateFrom,
-      dateTo,
-    })
-
-    return new NextResponse(artifact.buffer, {
-      headers: {
-        "Content-Type": artifact.mimeType,
-        "Content-Disposition": `attachment; filename="${artifact.fileName}"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to generate category insights export", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha de categorias" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/csat.xlsx/route.ts b/src/app/api/reports/csat.xlsx/route.ts
deleted file mode 100644
index 5d51b5a..0000000
--- a/src/app/api/reports/csat.xlsx/route.ts
+++ /dev/null
@@ -1,49 +0,0 @@
-import { NextResponse } from "next/server"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildCsatWorkbook, createConvexContext } from "@/server/report-exporters"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const { searchParams } = new URL(request.url)
-  const range = searchParams.get("range") ?? undefined
-  const companyId = searchParams.get("companyId") ?? undefined
-  const dateFrom = searchParams.get("dateFrom") ?? undefined
-  const dateTo = searchParams.get("dateTo") ?? undefined
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const context = await createConvexContext({
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const artifact = await buildCsatWorkbook(context, {
-      range,
-      companyId: companyId ?? undefined,
-      dateFrom,
-      dateTo,
-    })
-
-    return new NextResponse(artifact.buffer, {
-      headers: {
-        "Content-Type": artifact.mimeType,
-        "Content-Disposition": `attachment; filename="${artifact.fileName}"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to generate CSAT export", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha de CSAT" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/hours-by-client.xlsx/route.ts b/src/app/api/reports/hours-by-client.xlsx/route.ts
deleted file mode 100644
index c84601a..0000000
--- a/src/app/api/reports/hours-by-client.xlsx/route.ts
+++ /dev/null
@@ -1,49 +0,0 @@
-import { NextResponse } from "next/server"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildHoursWorkbook, createConvexContext } from "@/server/report-exporters"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  const { searchParams } = new URL(request.url)
-  const range = searchParams.get("range") ?? undefined
-  const q = searchParams.get("q")?.toLowerCase().trim() ?? ""
-  const companyId = searchParams.get("companyId") ?? ""
-  const dateFrom = searchParams.get("dateFrom") ?? undefined
-  const dateTo = searchParams.get("dateTo") ?? undefined
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const context = await createConvexContext({
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const artifact = await buildHoursWorkbook(context, {
-      range,
-      companyId: companyId || undefined,
-      search: q || undefined,
-      dateFrom,
-      dateTo,
-    })
-
-    return new NextResponse(artifact.buffer, {
-      headers: {
-        "Content-Type": artifact.mimeType,
-        "Content-Disposition": `attachment; filename="${artifact.fileName}"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Falha ao gerar planilha de horas por cliente", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha de horas por cliente" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/machine-category.xlsx/route.ts b/src/app/api/reports/machine-category.xlsx/route.ts
deleted file mode 100644
index 572c2de..0000000
--- a/src/app/api/reports/machine-category.xlsx/route.ts
+++ /dev/null
@@ -1,81 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import type { DeviceInventoryColumnConfig } from "@/lib/device-inventory-columns"
-import { buildMachineCategoryWorkbook, createConvexContext } from "@/server/report-exporters"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const { searchParams } = new URL(request.url)
-  const range = searchParams.get("range") ?? undefined
-  const companyId = searchParams.get("companyId") ?? undefined
-  const machineId = searchParams.get("machineId") ?? undefined
-  const userId = searchParams.get("userId") ?? undefined
-  const dateFrom = searchParams.get("dateFrom") ?? undefined
-  const dateTo = searchParams.get("dateTo") ?? undefined
-  const columnsParam = searchParams.get("columns")
-  let columns: DeviceInventoryColumnConfig[] | undefined
-  if (columnsParam) {
-    try {
-      const parsed = JSON.parse(columnsParam)
-      if (Array.isArray(parsed)) {
-        columns = parsed
-          .map((item) => {
-            if (typeof item === "string") {
-              return { key: item }
-            }
-            if (item && typeof item === "object" && typeof item.key === "string") {
-              return {
-                key: item.key,
-                label: typeof item.label === "string" && item.label.length > 0 ? item.label : undefined,
-              }
-            }
-            return null
-          })
-          .filter((item): item is DeviceInventoryColumnConfig => item !== null)
-      }
-    } catch (error) {
-      console.warn("Invalid columns parameter for machine category export", error)
-    }
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const context = await createConvexContext({
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const artifact = await buildMachineCategoryWorkbook(context, {
-      range,
-      companyId: companyId || undefined,
-      machineId: machineId || undefined,
-      userId: userId || undefined,
-      dateFrom,
-      dateTo,
-      columns,
-    })
-
-    return new NextResponse(artifact.buffer, {
-      headers: {
-        "Content-Type": artifact.mimeType,
-        "Content-Disposition": `attachment; filename="${artifact.fileName}"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to generate machine category export", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha de máquinas x categorias" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/machines-inventory.xlsx/route.ts b/src/app/api/reports/machines-inventory.xlsx/route.ts
deleted file mode 100644
index 0343a1a..0000000
--- a/src/app/api/reports/machines-inventory.xlsx/route.ts
+++ /dev/null
@@ -1,117 +0,0 @@
-import { NextResponse } from "next/server"
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildMachinesInventoryWorkbook, type MachineInventoryRecord } from "@/server/machines/inventory-export"
-import type { DeviceInventoryColumnConfig } from "@/lib/device-inventory-columns"
-import { requireConvexUrl } from "@/server/convex-client"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-
-  const { searchParams } = new URL(request.url)
-  const companyId = searchParams.get("companyId") ?? undefined
-  const machineIdParams = searchParams.getAll("machineId").filter(Boolean)
-  const machineIdFilter = machineIdParams.length > 0 ? new Set(machineIdParams) : null
-  const columnsParam = searchParams.get("columns")
-  let columnConfig: DeviceInventoryColumnConfig[] | undefined
-  if (columnsParam) {
-    try {
-      const parsed = JSON.parse(columnsParam)
-      if (Array.isArray(parsed)) {
-        columnConfig = parsed
-          .map((item) => {
-            if (typeof item === "string") {
-              return { key: item }
-            }
-            if (item && typeof item === "object" && typeof item.key === "string") {
-              return {
-                key: item.key,
-                label: typeof item.label === "string" && item.label.length > 0 ? item.label : undefined,
-              }
-            }
-            return null
-          })
-          .filter((item): item is DeviceInventoryColumnConfig => item !== null)
-      }
-    } catch (error) {
-      console.warn("Invalid columns parameter for machines export", error)
-    }
-  }
-
-  const client = new ConvexHttpClient(requireConvexUrl())
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  let viewerId: string | null = null
-  try {
-    const ensuredUser = await client.mutation(api.users.ensureUser, {
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-    viewerId = ensuredUser?._id ?? null
-  } catch (error) {
-    console.error("Failed to synchronize user with Convex for machines export", error)
-    return NextResponse.json({ error: "Falha ao sincronizar usuário com Convex" }, { status: 500 })
-  }
-
-  if (!viewerId) {
-    return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
-  }
-
-  try {
-    const machines = (await client.query(api.devices.listByTenant, {
-      tenantId,
-      includeMetadata: true,
-    })) as MachineInventoryRecord[]
-
-    const filtered = machines.filter((machine) => {
-      if (companyId) {
-        const companyMatches = String(machine.companyId ?? "") === companyId || (machine.companySlug ?? "") === companyId
-        if (!companyMatches) {
-          return false
-        }
-      }
-      if (machineIdFilter && !machineIdFilter.has(String(machine.id))) {
-        return false
-      }
-      return true
-    })
-    const companyFilterLabel = (() => {
-      if (!companyId) return null
-      const matchById = filtered.find((machine) => machine.companyId && String(machine.companyId) === companyId)
-      if (matchById?.companyName) return matchById.companyName
-      const matchBySlug = filtered.find((machine) => machine.companySlug === companyId)
-      if (matchBySlug?.companyName) return matchBySlug.companyName
-      return companyId
-    })()
-
-    const workbook = buildMachinesInventoryWorkbook(filtered, {
-      tenantId,
-      generatedBy: session.user.name ?? session.user.email,
-      companyFilterLabel,
-      generatedAt: new Date(),
-      columns: columnConfig,
-    })
-
-    const body = new Uint8Array(workbook)
-
-    return new NextResponse(body, {
-      headers: {
-        "Content-Type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-        "Content-Disposition": `attachment; filename="machines-inventory-${tenantId}${companyId ? `-${companyId}` : ""}.xlsx"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to generate machines inventory export", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha de inventário" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/schedules/[id]/route.ts b/src/app/api/reports/schedules/[id]/route.ts
deleted file mode 100644
index 457a75e..0000000
--- a/src/app/api/reports/schedules/[id]/route.ts
+++ /dev/null
@@ -1,165 +0,0 @@
-import type { NextRequest } from "next/server"
-import { NextResponse } from "next/server"
-
-import { assertAdminSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { prisma } from "@/lib/prisma"
-import {
-  computeNextRunAt,
-  sanitizeRecipients,
-  sanitizeReportKeys,
-  serializeSchedule,
-} from "@/server/report-schedule-service"
-
-export const runtime = "nodejs"
-
-type Ctx = RouteContext<"/api/reports/schedules/[id]">
-
-export async function PATCH(request: NextRequest, ctx: Ctx) {
-  const { id } = await ctx.params
-  const session = await assertAdminSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const schedule = await prisma.reportExportSchedule.findFirst({
-    where: { id, tenantId },
-  })
-  if (!schedule) {
-    return NextResponse.json({ error: "Agendamento não encontrado" }, { status: 404 })
-  }
-
-  const payload = (await request.json().catch(() => null)) as Record<string, unknown> | null
-  if (!payload) {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const data: Record<string, unknown> = {}
-  if (typeof payload.name === "string" && payload.name.trim().length > 0) {
-    data.name = payload.name.trim()
-  }
-
-  if (Array.isArray(payload.reportKeys)) {
-    const keys = sanitizeReportKeys(payload.reportKeys as string[])
-    if (!keys.length) {
-      return NextResponse.json({ error: "Selecione ao menos um relatório." }, { status: 400 })
-    }
-    data.reportKeys = keys
-  }
-
-  if (typeof payload.range === "string") {
-    data.range = payload.range
-  }
-  if (payload.companyId === null || typeof payload.companyId === "string") {
-    data.companyId = payload.companyId ?? null
-  }
-  if (payload.companyName === null || typeof payload.companyName === "string") {
-    data.companyName = payload.companyName ?? null
-  }
-  if (typeof payload.format === "string") {
-    data.format = payload.format
-  }
-
-  if (payload.recipients === null || Array.isArray(payload.recipients)) {
-    const recipients = sanitizeRecipients((payload.recipients as string[] | null) ?? [])
-    if (!recipients.length) {
-      return NextResponse.json({ error: "Informe ao menos um destinatário válido." }, { status: 400 })
-    }
-    data.recipients = recipients
-  }
-
-  let needsReschedule = false
-  if (typeof payload.frequency === "string") {
-    const frequency = payload.frequency.toLowerCase()
-    if (!["daily", "weekly", "monthly"].includes(frequency)) {
-      return NextResponse.json({ error: "Frequência inválida." }, { status: 400 })
-    }
-    data.frequency = frequency
-    needsReschedule = true
-  }
-  if (payload.dayOfWeek === null || typeof payload.dayOfWeek === "number") {
-    data.dayOfWeek = payload.dayOfWeek ?? null
-    needsReschedule = true
-  }
-  if (payload.dayOfMonth === null || typeof payload.dayOfMonth === "number") {
-    data.dayOfMonth = payload.dayOfMonth ?? null
-    needsReschedule = true
-  }
-  if (typeof payload.time === "string") {
-    const { hour, minute } = parseTime(payload.time)
-    data.hour = hour
-    data.minute = minute
-    needsReschedule = true
-  }
-  if (typeof payload.timezone === "string") {
-    data.timezone = payload.timezone
-    needsReschedule = true
-  }
-  if (typeof payload.status === "string") {
-    data.status = payload.status.toUpperCase() === "PAUSED" ? "PAUSED" : "ACTIVE"
-    if (data.status === "ACTIVE") {
-      needsReschedule = true
-    }
-  }
-
-  if (needsReschedule) {
-    const cronSource = {
-      frequency: (data.frequency as string) ?? schedule.frequency,
-      dayOfWeek: (data.dayOfWeek as number | undefined | null) ?? schedule.dayOfWeek,
-      dayOfMonth: (data.dayOfMonth as number | undefined | null) ?? schedule.dayOfMonth,
-      hour: (data.hour as number | undefined) ?? schedule.hour,
-      minute: (data.minute as number | undefined) ?? schedule.minute,
-      timezone: (data.timezone as string | undefined) ?? schedule.timezone,
-    }
-    data.nextRunAt =
-      data.status === "PAUSED"
-        ? null
-        : computeNextRunAt(
-            {
-              frequency: cronSource.frequency as "daily" | "weekly" | "monthly",
-              dayOfWeek: cronSource.dayOfWeek,
-              dayOfMonth: cronSource.dayOfMonth,
-              hour: cronSource.hour,
-              minute: cronSource.minute,
-              timezone: cronSource.timezone,
-            },
-            new Date()
-          )
-  }
-
-  const updated = await prisma.reportExportSchedule.update({
-    where: { id: schedule.id },
-    data,
-  })
-
-  return NextResponse.json({
-    item: serializeSchedule(
-      {
-        ...updated,
-        reportKeys: sanitizeReportKeys((updated.reportKeys as string[] | null) ?? []),
-        recipients: (updated.recipients as string[] | null) ?? [],
-      },
-      []
-    ),
-  })
-}
-
-export async function DELETE(_: NextRequest, ctx: Ctx) {
-  const { id } = await ctx.params
-  const session = await assertAdminSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  await prisma.reportExportRun.deleteMany({ where: { scheduleId: id, tenantId } })
-  await prisma.reportExportSchedule.deleteMany({ where: { id, tenantId } })
-  return NextResponse.json({ success: true })
-}
-
-function parseTime(value: string) {
-  const match = value.match(/^(\d{1,2}):(\d{1,2})$/)
-  if (!match) return { hour: 8, minute: 0 }
-  const hour = Math.min(23, Math.max(0, Number(match[1])))
-  const minute = Math.min(59, Math.max(0, Number(match[2])))
-  return { hour, minute }
-}
diff --git a/src/app/api/reports/schedules/route.ts b/src/app/api/reports/schedules/route.ts
deleted file mode 100644
index 30b70a4..0000000
--- a/src/app/api/reports/schedules/route.ts
+++ /dev/null
@@ -1,146 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { assertAdminSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { prisma } from "@/lib/prisma"
-import {
-  computeNextRunAt,
-  sanitizeRecipients,
-  sanitizeReportKeys,
-  serializeSchedule,
-} from "@/server/report-schedule-service"
-
-export const runtime = "nodejs"
-
-export async function GET() {
-  const session = await assertAdminSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const [schedules, runs] = await Promise.all([
-    prisma.reportExportSchedule.findMany({
-      where: { tenantId },
-      orderBy: { createdAt: "desc" },
-    }),
-    prisma.reportExportRun.findMany({
-      where: { tenantId },
-      orderBy: { startedAt: "desc" },
-      take: 50,
-    }),
-  ])
-  const runBySchedule = runs.reduce<Record<string, typeof runs>>((acc, run) => {
-    acc[run.scheduleId] = acc[run.scheduleId] ? [...acc[run.scheduleId], run] : [run]
-    return acc
-  }, {})
-
-  return NextResponse.json({
-    items: schedules.map((schedule) =>
-      serializeSchedule(
-        {
-          ...schedule,
-          reportKeys: sanitizeReportKeys((schedule.reportKeys as string[] | null) ?? []),
-          recipients: (schedule.recipients as string[] | null) ?? [],
-        },
-        runBySchedule[schedule.id] ?? []
-      )
-    ),
-  })
-}
-
-export async function POST(request: Request) {
-  const session = await assertAdminSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const payload = (await request.json().catch(() => null)) as
-    | {
-        name?: string
-        reportKeys?: string[]
-        range?: string
-        companyId?: string | null
-        companyName?: string | null
-        frequency?: "daily" | "weekly" | "monthly"
-        dayOfWeek?: number | null
-        dayOfMonth?: number | null
-        time?: string
-        timezone?: string
-        recipients?: string[]
-        format?: string
-      }
-    | null
-
-  if (!payload) {
-    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
-  }
-
-  const name = payload.name?.trim()
-  if (!name) {
-    return NextResponse.json({ error: "Informe um nome para o agendamento." }, { status: 400 })
-  }
-
-  const reportKeys = sanitizeReportKeys(payload.reportKeys ?? [])
-  if (reportKeys.length === 0) {
-    return NextResponse.json({ error: "Selecione ao menos um relatório." }, { status: 400 })
-  }
-
-  const recipients = sanitizeRecipients(payload.recipients ?? [])
-  if (recipients.length === 0) {
-    return NextResponse.json({ error: "Informe ao menos um destinatário válido." }, { status: 400 })
-  }
-
-  const frequency = (payload.frequency ?? "weekly").toLowerCase() as "daily" | "weekly" | "monthly"
-  const { hour, minute } = parseTime(payload.time ?? "08:00")
-  const timezone = payload.timezone ?? "America/Sao_Paulo"
-
-  const nextRunAt = computeNextRunAt(
-    {
-      frequency,
-      dayOfWeek: payload.dayOfWeek,
-      dayOfMonth: payload.dayOfMonth,
-      hour,
-      minute,
-      timezone,
-    },
-    new Date()
-  )
-
-  const schedule = await prisma.reportExportSchedule.create({
-    data: {
-      tenantId,
-      name,
-      reportKeys,
-      range: payload.range ?? "30d",
-      companyId: payload.companyId ?? null,
-      companyName: payload.companyName ?? null,
-      format: payload.format ?? "xlsx",
-      frequency,
-      dayOfWeek: payload.dayOfWeek ?? null,
-      dayOfMonth: payload.dayOfMonth ?? null,
-      hour,
-      minute,
-      timezone,
-      recipients,
-      status: "ACTIVE",
-      createdBy: session.user.id,
-      nextRunAt,
-    },
-  })
-
-  return NextResponse.json({
-    item: serializeSchedule(
-      { ...schedule, reportKeys, recipients },
-      []
-    ),
-  })
-}
-
-function parseTime(value: string) {
-  const match = value.match(/^(\d{1,2}):(\d{1,2})$/)
-  if (!match) return { hour: 8, minute: 0 }
-  const hour = Math.min(23, Math.max(0, Number(match[1])))
-  const minute = Math.min(59, Math.max(0, Number(match[2])))
-  return { hour, minute }
-}
diff --git a/src/app/api/reports/schedules/run/route.ts b/src/app/api/reports/schedules/run/route.ts
deleted file mode 100644
index 48afc90..0000000
--- a/src/app/api/reports/schedules/run/route.ts
+++ /dev/null
@@ -1,56 +0,0 @@
-import { NextResponse } from "next/server"
-
-import { assertAdminSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { env } from "@/lib/env"
-import { runReportSchedules } from "@/server/report-schedule-runner"
-
-export const runtime = "nodejs"
-
-export async function POST(request: Request) {
-  const payload = (await request.json().catch(() => ({}))) as {
-    scheduleId?: string
-    tenantId?: string
-  }
-
-  const session = await assertAdminSession()
-  const cronAuthorized = isCronRequest(request)
-
-  if (!session && !cronAuthorized) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const tenantId = session ? session.user.tenantId ?? DEFAULT_TENANT_ID : payload.tenantId
-
-  const result = await runReportSchedules({
-    tenantId,
-    scheduleId: payload.scheduleId,
-    initiatedBy: session
-      ? {
-          userId: session.user.id,
-          name: session.user.name,
-          email: session.user.email,
-          avatarUrl: session.user.avatarUrl,
-          role: session.user.role,
-        }
-      : {
-          name: "Report Scheduler",
-          email: env.SMTP?.from ?? "scheduler@sistema.local",
-          role: "ADMIN",
-        },
-  })
-
-  return NextResponse.json(result)
-}
-
-function isCronRequest(request: Request) {
-  const secret = env.REPORTS_CRON_SECRET
-  if (!secret) return false
-  const auth = request.headers.get("authorization")
-  if (auth && auth === `Bearer ${secret}`) return true
-  const header = request.headers.get("x-cron-secret")
-  if (header && header === secret) return true
-  const url = new URL(request.url)
-  if (url.searchParams.get("secret") === secret) return true
-  return false
-}
diff --git a/src/app/api/reports/schedules/runs/[id]/route.ts b/src/app/api/reports/schedules/runs/[id]/route.ts
deleted file mode 100644
index 8f0d794..0000000
--- a/src/app/api/reports/schedules/runs/[id]/route.ts
+++ /dev/null
@@ -1,42 +0,0 @@
-import type { NextRequest } from "next/server"
-import { NextResponse } from "next/server"
-
-import { assertAdminSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { prisma } from "@/lib/prisma"
-
-export const runtime = "nodejs"
-
-type Ctx = RouteContext<"/api/reports/schedules/runs/[id]">
-
-export async function GET(request: NextRequest, ctx: Ctx) {
-  const { id } = await ctx.params
-  const session = await assertAdminSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const run = await prisma.reportExportRun.findFirst({
-    where: { id, tenantId },
-  })
-  if (!run || !run.artifacts) {
-    return NextResponse.json({ error: "Arquivo não encontrado" }, { status: 404 })
-  }
-
-  const { searchParams } = new URL(request.url)
-  const artifactIndex = Number(searchParams.get("artifact") ?? "0")
-  const artifacts = run.artifacts as Array<{ key: string; fileName: string; mimeType: string; data: string }>
-  const artifact = artifacts?.[artifactIndex]
-  if (!artifact) {
-    return NextResponse.json({ error: "Arquivo não encontrado" }, { status: 404 })
-  }
-
-  const buffer = Buffer.from(artifact.data, "base64")
-  return new NextResponse(buffer, {
-    headers: {
-      "Content-Type": artifact.mimeType ?? "application/octet-stream",
-      "Content-Disposition": `attachment; filename="${artifact.fileName ?? `export-${run.id}`}"`,
-      "Cache-Control": "no-store",
-    },
-  })
-}
diff --git a/src/app/api/reports/sla.xlsx/route.ts b/src/app/api/reports/sla.xlsx/route.ts
deleted file mode 100644
index 7a14886..0000000
--- a/src/app/api/reports/sla.xlsx/route.ts
+++ /dev/null
@@ -1,49 +0,0 @@
-import { NextResponse } from "next/server"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildSlaWorkbook, createConvexContext } from "@/server/report-exporters"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const { searchParams } = new URL(request.url)
-  const range = searchParams.get("range") ?? undefined
-  const companyId = searchParams.get("companyId") ?? undefined
-  const dateFrom = searchParams.get("dateFrom") ?? undefined
-  const dateTo = searchParams.get("dateTo") ?? undefined
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const context = await createConvexContext({
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const artifact = await buildSlaWorkbook(context, {
-      range,
-      companyId: companyId ?? undefined,
-      dateFrom,
-      dateTo,
-    })
-
-    return new NextResponse(artifact.buffer, {
-      headers: {
-        "Content-Type": artifact.mimeType,
-        "Content-Disposition": `attachment; filename="${artifact.fileName}"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to generate SLA export", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha de SLA" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/reports/tickets-by-channel.xlsx/route.ts b/src/app/api/reports/tickets-by-channel.xlsx/route.ts
deleted file mode 100644
index ea9bf68..0000000
--- a/src/app/api/reports/tickets-by-channel.xlsx/route.ts
+++ /dev/null
@@ -1,49 +0,0 @@
-import { NextResponse } from "next/server"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { buildTicketsByChannelWorkbook, createConvexContext } from "@/server/report-exporters"
-
-export const runtime = "nodejs"
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const { searchParams } = new URL(request.url)
-  const range = searchParams.get("range") ?? undefined // "7d" | "30d" | undefined(=90d)
-  const companyId = searchParams.get("companyId") ?? undefined
-  const dateFrom = searchParams.get("dateFrom") ?? undefined
-  const dateTo = searchParams.get("dateTo") ?? undefined
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  try {
-    const context = await createConvexContext({
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl,
-      role: session.user.role.toUpperCase(),
-    })
-
-    const artifact = await buildTicketsByChannelWorkbook(context, {
-      range,
-      companyId: companyId ?? undefined,
-      dateFrom,
-      dateTo,
-    })
-
-    return new NextResponse(artifact.buffer, {
-      headers: {
-        "Content-Type": artifact.mimeType,
-        "Content-Disposition": `attachment; filename="${artifact.fileName}"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("Failed to generate tickets-by-channel export", error)
-    return NextResponse.json({ error: "Falha ao gerar planilha de tickets por canal" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/ticket-access/[token]/route.ts b/src/app/api/ticket-access/[token]/route.ts
deleted file mode 100644
index 3e6ad6a..0000000
--- a/src/app/api/ticket-access/[token]/route.ts
+++ /dev/null
@@ -1,181 +0,0 @@
-/**
- * API de Acesso a Ticket por Token
- * GET - Valida token e retorna informações do ticket
- * POST - Marca token como usado e cria sessão temporária
- */
-
-import { NextRequest, NextResponse } from "next/server"
-import { prisma } from "@/lib/prisma"
-import { validateAccessToken, markTokenAsUsed } from "@/server/notification"
-
-export async function GET(
-  request: NextRequest,
-  { params }: { params: Promise<{ token: string }> }
-) {
-  try {
-    const { token } = await params
-
-    // Valida o token
-    const validatedToken = await validateAccessToken(token)
-
-    if (!validatedToken) {
-      return NextResponse.json(
-        { error: "Token inválido ou expirado" },
-        { status: 401 }
-      )
-    }
-
-    // Busca informações do ticket
-    const ticket = await prisma.ticket.findUnique({
-      where: { id: validatedToken.ticketId },
-      include: {
-        requester: {
-          select: {
-            id: true,
-            name: true,
-            email: true,
-          },
-        },
-        assignee: {
-          select: {
-            id: true,
-            name: true,
-          },
-        },
-        company: {
-          select: {
-            id: true,
-            name: true,
-          },
-        },
-        comments: {
-          where: {
-            visibility: "PUBLIC",
-          },
-          orderBy: {
-            createdAt: "desc",
-          },
-          take: 10,
-          include: {
-            author: {
-              select: {
-                id: true,
-                name: true,
-              },
-            },
-          },
-        },
-        rating: true,
-      },
-    })
-
-    if (!ticket) {
-      return NextResponse.json(
-        { error: "Chamado não encontrado" },
-        { status: 404 }
-      )
-    }
-
-    // Verifica se o usuário tem acesso ao ticket
-    if (
-      ticket.requesterId !== validatedToken.userId &&
-      ticket.assigneeId !== validatedToken.userId
-    ) {
-      return NextResponse.json(
-        { error: "Acesso negado a este chamado" },
-        { status: 403 }
-      )
-    }
-
-    return NextResponse.json({
-      token: {
-        id: validatedToken.id,
-        scope: validatedToken.scope,
-        expiresAt: validatedToken.expiresAt.toISOString(),
-        used: validatedToken.usedAt !== null,
-      },
-      ticket: {
-        id: ticket.id,
-        reference: ticket.reference,
-        subject: ticket.subject,
-        summary: ticket.summary,
-        status: ticket.status,
-        priority: ticket.priority,
-        channel: ticket.channel,
-        createdAt: ticket.createdAt.toISOString(),
-        resolvedAt: ticket.resolvedAt?.toISOString() ?? null,
-        requester: {
-          id: ticket.requester.id,
-          name: ticket.requester.name,
-        },
-        assignee: ticket.assignee
-          ? {
-              id: ticket.assignee.id,
-              name: ticket.assignee.name,
-            }
-          : null,
-        company: ticket.company
-          ? {
-              id: ticket.company.id,
-              name: ticket.company.name,
-            }
-          : null,
-        comments: ticket.comments.map((comment) => ({
-          id: comment.id,
-          body: comment.body,
-          createdAt: comment.createdAt.toISOString(),
-          author: {
-            id: comment.author.id,
-            name: comment.author.name,
-          },
-        })),
-        rating: ticket.rating
-          ? {
-              rating: ticket.rating.rating,
-              comment: ticket.rating.comment,
-              createdAt: ticket.rating.createdAt.toISOString(),
-            }
-          : null,
-      },
-    })
-  } catch (error) {
-    console.error("[ticket-access] Erro ao validar token:", error)
-    return NextResponse.json(
-      { error: "Erro interno do servidor" },
-      { status: 500 }
-    )
-  }
-}
-
-export async function POST(
-  request: NextRequest,
-  { params }: { params: Promise<{ token: string }> }
-) {
-  try {
-    const { token } = await params
-
-    // Valida o token
-    const validatedToken = await validateAccessToken(token)
-
-    if (!validatedToken) {
-      return NextResponse.json(
-        { error: "Token inválido ou expirado" },
-        { status: 401 }
-      )
-    }
-
-    // Marca o token como usado
-    await markTokenAsUsed(token)
-
-    return NextResponse.json({
-      success: true,
-      message: "Token marcado como usado",
-    })
-  } catch (error) {
-    console.error("[ticket-access] Erro ao usar token:", error)
-    return NextResponse.json(
-      { error: "Erro interno do servidor" },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/api/tickets/[id]/export/pdf/route.ts b/src/app/api/tickets/[id]/export/pdf/route.ts
deleted file mode 100644
index 5933e4b..0000000
--- a/src/app/api/tickets/[id]/export/pdf/route.ts
+++ /dev/null
@@ -1,90 +0,0 @@
-import path from "path"
-import fs from "fs"
-import { NextResponse } from "next/server"
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { mapTicketWithDetailsFromServer } from "@/lib/mappers/ticket"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { renderTicketPdfBuffer } from "@/server/pdf/ticket-pdf-template"
-import { requireConvexUrl } from "@/server/convex-client"
-
-export const runtime = "nodejs"
-
-async function readLogoAsDataUrl() {
-  const logoPath = path.join(process.cwd(), "public", "logo-raven.png")
-  try {
-    const buffer = await fs.promises.readFile(logoPath)
-    const base64 = buffer.toString("base64")
-    return `data:image/png;base64,${base64}`
-  } catch (error) {
-    console.warn("[tickets.export.pdf] Logo não encontrado, seguindo sem imagem", error)
-    return null
-  }
-}
-
-export async function GET(_request: Request, context: { params: Promise<{ id: string }> }) {
-  const { id: ticketId } = await context.params
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
-  }
-
-  const client = new ConvexHttpClient(requireConvexUrl())
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-
-  let viewerId: string | null = null
-  try {
-    const ensuredUser = await client.mutation(api.users.ensureUser, {
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-    viewerId = ensuredUser?._id ?? null
-  } catch (error) {
-    console.error("[tickets.export.pdf] Falha ao sincronizar usuário no Convex", error)
-    return NextResponse.json({ error: "Não foi possível preparar a exportação" }, { status: 500 })
-  }
-
-  if (!viewerId) {
-    return NextResponse.json({ error: "Usuário não encontrado no Convex" }, { status: 403 })
-  }
-
-  let ticketRaw: unknown
-  try {
-    ticketRaw = await client.query(api.tickets.getById, {
-      tenantId,
-      id: ticketId as unknown as Id<"tickets">,
-      viewerId: viewerId as unknown as Id<"users">,
-    })
-  } catch (error) {
-    console.error("[tickets.export.pdf] Falha ao carregar ticket", error, { tenantId, ticketId, viewerId })
-    return NextResponse.json({ error: "Não foi possível carregar o ticket" }, { status: 500 })
-  }
-
-  if (!ticketRaw) {
-    return NextResponse.json({ error: "Ticket não encontrado" }, { status: 404 })
-  }
-
-  const ticket = mapTicketWithDetailsFromServer(ticketRaw)
-
-  const logoDataUrl = await readLogoAsDataUrl()
-  try {
-    const pdfBuffer = await renderTicketPdfBuffer({ ticket, logoDataUrl })
-    const payload = pdfBuffer instanceof Uint8Array ? pdfBuffer : new Uint8Array(pdfBuffer)
-    return new NextResponse(payload as unknown as BodyInit, {
-      headers: {
-        "Content-Type": "application/pdf",
-        "Content-Disposition": `attachment; filename="ticket-${ticket.reference}.pdf"`,
-        "Cache-Control": "no-store",
-      },
-    })
-  } catch (error) {
-    console.error("[tickets.export.pdf] Falha ao renderizar PDF", error)
-    return NextResponse.json({ error: "Não foi possível gerar o PDF" }, { status: 500 })
-  }
-}
diff --git a/src/app/api/tickets/mentions/route.ts b/src/app/api/tickets/mentions/route.ts
deleted file mode 100644
index 24e4095..0000000
--- a/src/app/api/tickets/mentions/route.ts
+++ /dev/null
@@ -1,108 +0,0 @@
-import { NextResponse } from "next/server"
-import { ConvexHttpClient } from "convex/browser"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { requireConvexUrl } from "@/server/convex-client"
-
-export const runtime = "nodejs"
-
-const MAX_RESULTS = 10
-
-type TicketRecord = {
-  id: string | number
-  reference: string | number
-  subject?: string | null
-  status?: string | null
-  priority?: string | null
-  requester?: { name?: string | null } | null
-  assignee?: { name?: string | null } | null
-  company?: { name?: string | null } | null
-  updatedAt?: number | null
-}
-
-function isTicketRecord(value: unknown): value is TicketRecord {
-  if (!value || typeof value !== "object") {
-    return false
-  }
-  const record = value as Record<string, unknown>
-  const hasValidId = typeof record.id === "string" || typeof record.id === "number"
-  const hasValidReference = typeof record.reference === "string" || typeof record.reference === "number"
-  return hasValidId && hasValidReference
-}
-
-function normalizeRole(role?: string | null) {
-  return (role ?? "").toLowerCase()
-}
-
-export async function GET(request: Request) {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    return NextResponse.json({ items: [] }, { status: 401 })
-  }
-
-  const normalizedRole = normalizeRole(session.user.role)
-  const isAgentOrAdmin = normalizedRole === "admin" || normalizedRole === "agent"
-  const canLinkOwnTickets = normalizedRole === "collaborator"
-  if (!isAgentOrAdmin && !canLinkOwnTickets) {
-    return NextResponse.json({ items: [] }, { status: 403 })
-  }
-
-  const tenantId = session.user.tenantId ?? DEFAULT_TENANT_ID
-  const url = new URL(request.url)
-  const rawQuery = url.searchParams.get("q") ?? ""
-  const query = rawQuery.trim()
-
-  const client = new ConvexHttpClient(requireConvexUrl())
-
-  // Garantir que o usuário exista no Convex para obter viewerId
-  let viewerId: string | null = null
-  try {
-    const ensured = await client.mutation(api.users.ensureUser, {
-      tenantId,
-      name: session.user.name ?? session.user.email,
-      email: session.user.email,
-      avatarUrl: session.user.avatarUrl ?? undefined,
-      role: session.user.role.toUpperCase(),
-    })
-    viewerId = ensured?._id ?? null
-  } catch (error) {
-    console.error("[mentions] ensureUser failed", error)
-    return NextResponse.json({ items: [] }, { status: 500 })
-  }
-  if (!viewerId) {
-    return NextResponse.json({ items: [] }, { status: 403 })
-  }
-
-  // Pesquisar pelos tickets visíveis ao viewer (assunto, resumo ou #referência)
-  let tickets: TicketRecord[] = []
-  try {
-    const res = await client.query(api.tickets.list, {
-      tenantId,
-      viewerId: viewerId as unknown as Id<"users">,
-      search: query,
-      limit: 40,
-    })
-    tickets = Array.isArray(res) ? res.filter(isTicketRecord) : []
-  } catch (error) {
-    console.error("[mentions] tickets.list failed", error)
-    return NextResponse.json({ items: [] }, { status: 500 })
-  }
-
-  const basePath = isAgentOrAdmin ? "/tickets" : "/portal/tickets"
-  const items = tickets.slice(0, MAX_RESULTS).map((t) => ({
-    id: String(t.id),
-    reference: Number(t.reference),
-    subject: String(t.subject ?? ""),
-    status: String(t.status ?? "PENDING"),
-    priority: String(t.priority ?? "MEDIUM"),
-    requesterName: t.requester?.name ?? null,
-    assigneeName: t.assignee?.name ?? null,
-    companyName: t.company?.name ?? null,
-    url: `${basePath}/${String(t.id)}`,
-    updatedAt: t.updatedAt ? new Date(t.updatedAt).toISOString() : new Date().toISOString(),
-  }))
-
-  return NextResponse.json({ items })
-}
diff --git a/src/app/api/tickets/rate/route.ts b/src/app/api/tickets/rate/route.ts
deleted file mode 100644
index 799dfcc..0000000
--- a/src/app/api/tickets/rate/route.ts
+++ /dev/null
@@ -1,203 +0,0 @@
-/**
- * API de Avaliação de Ticket
- * GET - Registra avaliação via link do e-mail
- * POST - Registra avaliação com comentário opcional
- */
-
-import { NextRequest, NextResponse } from "next/server"
-import { prisma } from "@/lib/prisma"
-import { validateAccessToken, markTokenAsUsed, hasScope } from "@/server/notification"
-
-export async function GET(request: NextRequest) {
-  try {
-    const { searchParams } = new URL(request.url)
-    const token = searchParams.get("token")
-    const ratingStr = searchParams.get("rating")
-
-    if (!token) {
-      return NextResponse.redirect(new URL("/error?message=token_missing", request.url))
-    }
-
-    if (!ratingStr) {
-      return NextResponse.redirect(new URL("/error?message=rating_missing", request.url))
-    }
-
-    const rating = parseInt(ratingStr, 10)
-
-    if (isNaN(rating) || rating < 1 || rating > 5) {
-      return NextResponse.redirect(new URL("/error?message=rating_invalid", request.url))
-    }
-
-    // Valida o token
-    const validatedToken = await validateAccessToken(token)
-
-    if (!validatedToken) {
-      return NextResponse.redirect(new URL("/error?message=token_expired", request.url))
-    }
-
-    // Verifica se o token tem escopo de avaliação
-    if (!hasScope(validatedToken.scope, "rate")) {
-      return NextResponse.redirect(new URL("/error?message=token_scope_invalid", request.url))
-    }
-
-    // Busca o ticket
-    const ticket = await prisma.ticket.findUnique({
-      where: { id: validatedToken.ticketId },
-      select: {
-        id: true,
-        tenantId: true,
-        reference: true,
-        subject: true,
-        status: true,
-        requesterId: true,
-        rating: true,
-      },
-    })
-
-    if (!ticket) {
-      return NextResponse.redirect(new URL("/error?message=ticket_not_found", request.url))
-    }
-
-    // Verifica se o usuário é o solicitante
-    if (ticket.requesterId !== validatedToken.userId) {
-      return NextResponse.redirect(new URL("/error?message=access_denied", request.url))
-    }
-
-    // Verifica se já existe avaliação
-    if (ticket.rating) {
-      // Redireciona para página de confirmação mostrando que já foi avaliado
-      return NextResponse.redirect(
-        new URL(`/rate/${token}?already_rated=true&existing_rating=${ticket.rating.rating}`, request.url)
-      )
-    }
-
-    // Registra a avaliação
-    await prisma.ticketRating.create({
-      data: {
-        tenantId: ticket.tenantId,
-        ticketId: ticket.id,
-        userId: validatedToken.userId,
-        rating,
-      },
-    })
-
-    // Marca o token como usado
-    await markTokenAsUsed(token)
-
-    // Redireciona para página de confirmação com opção de adicionar comentário
-    return NextResponse.redirect(
-      new URL(`/rate/${token}?success=true&rating=${rating}`, request.url)
-    )
-  } catch (error) {
-    console.error("[tickets/rate] Erro ao registrar avaliação:", error)
-    return NextResponse.redirect(new URL("/error?message=server_error", request.url))
-  }
-}
-
-export async function POST(request: NextRequest) {
-  try {
-    const body = await request.json()
-    const { token, rating, comment } = body
-
-    if (!token) {
-      return NextResponse.json(
-        { error: "Token é obrigatório" },
-        { status: 400 }
-      )
-    }
-
-    if (!rating || typeof rating !== "number" || rating < 1 || rating > 5) {
-      return NextResponse.json(
-        { error: "Avaliação deve ser um número entre 1 e 5" },
-        { status: 400 }
-      )
-    }
-
-    // Valida o token
-    const validatedToken = await validateAccessToken(token)
-
-    if (!validatedToken) {
-      return NextResponse.json(
-        { error: "Token inválido ou expirado" },
-        { status: 401 }
-      )
-    }
-
-    // Verifica se o token tem escopo de avaliação
-    if (!hasScope(validatedToken.scope, "rate")) {
-      return NextResponse.json(
-        { error: "Token não permite avaliação" },
-        { status: 403 }
-      )
-    }
-
-    // Busca o ticket
-    const ticket = await prisma.ticket.findUnique({
-      where: { id: validatedToken.ticketId },
-      select: {
-        id: true,
-        tenantId: true,
-        requesterId: true,
-        rating: true,
-      },
-    })
-
-    if (!ticket) {
-      return NextResponse.json(
-        { error: "Chamado não encontrado" },
-        { status: 404 }
-      )
-    }
-
-    // Verifica se o usuário é o solicitante
-    if (ticket.requesterId !== validatedToken.userId) {
-      return NextResponse.json(
-        { error: "Acesso negado" },
-        { status: 403 }
-      )
-    }
-
-    // Verifica se já existe avaliação
-    if (ticket.rating) {
-      // Atualiza o comentário se já existe avaliação
-      await prisma.ticketRating.update({
-        where: { ticketId: ticket.id },
-        data: {
-          rating,
-          comment: comment ?? null,
-        },
-      })
-
-      return NextResponse.json({
-        success: true,
-        message: "Avaliação atualizada com sucesso",
-        updated: true,
-      })
-    }
-
-    // Registra a avaliação
-    await prisma.ticketRating.create({
-      data: {
-        tenantId: ticket.tenantId,
-        ticketId: ticket.id,
-        userId: validatedToken.userId,
-        rating,
-        comment: comment ?? null,
-      },
-    })
-
-    // Marca o token como usado
-    await markTokenAsUsed(token)
-
-    return NextResponse.json({
-      success: true,
-      message: "Avaliação registrada com sucesso",
-    })
-  } catch (error) {
-    console.error("[tickets/rate] Erro ao registrar avaliação:", error)
-    return NextResponse.json(
-      { error: "Erro interno do servidor" },
-      { status: 500 }
-    )
-  }
-}
diff --git a/src/app/automations/layout.tsx b/src/app/automations/layout.tsx
deleted file mode 100644
index c0fe8c1..0000000
--- a/src/app/automations/layout.tsx
+++ /dev/null
@@ -1,26 +0,0 @@
-import { ReactNode } from "react"
-import { redirect } from "next/navigation"
-
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import { isAgentOrAdmin, isPortalUser, isStaff } from "@/lib/authz"
-
-export const dynamic = "force-dynamic"
-export const runtime = "nodejs"
-
-export default async function AutomationsLayout({ children }: { children: ReactNode }) {
-  const session = await requireAuthenticatedSession()
-  const role = session.user.role ?? "agent"
-
-  if (!isAgentOrAdmin(role)) {
-    if (isPortalUser(role)) {
-      redirect("/portal")
-    }
-    if (isStaff(role)) {
-      redirect("/dashboard")
-    }
-    redirect("/login")
-  }
-
-  return <>{children}</>
-}
-
diff --git a/src/app/automations/page.tsx b/src/app/automations/page.tsx
deleted file mode 100644
index 500f6cb..0000000
--- a/src/app/automations/page.tsx
+++ /dev/null
@@ -1,21 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { AutomationsManager } from "@/components/automations/automations-manager"
-
-export default function AutomationsPage() {
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Automações"
-          lead="Defina regras para executar ações automaticamente nos tickets."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl space-y-6 px-4 pb-12 lg:px-6">
-        <AutomationsManager />
-      </div>
-    </AppShell>
-  )
-}
-
diff --git a/src/app/dashboard/page.tsx b/src/app/dashboard/page.tsx
deleted file mode 100644
index f339928..0000000
--- a/src/app/dashboard/page.tsx
+++ /dev/null
@@ -1,46 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { DashboardHero, DashboardQueueInsights } from "@/components/dashboard/dashboard-hero"
-import { DashboardAlertsPanel } from "@/components/dashboard/dashboard-alerts-panel"
-import { SiteHeader } from "@/components/site-header"
-import { RecentTicketsPanel } from "@/components/tickets/recent-tickets-panel"
-import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
-import { MyTicketsPanel } from "@/components/tickets/my-tickets-panel"
-import { ChartOpenedResolved } from "@/components/charts/chart-opened-resolved"
-import { ChartOpenByPriority } from "@/components/charts/chart-open-priority"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import { DashboardSlaRiskPanel } from "@/components/dashboard/dashboard-sla-risk-panel"
-
-export default async function Dashboard() {
-  // Garante redirecionamento para /login quando sem sessão (aba anônima, etc.)
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader title="Central de operações" lead="Monitoramento em tempo real" />
-      }
-    >
-      <DashboardHero />
-      <div className="grid gap-6 px-4 lg:grid-cols-[minmax(0,1.1fr)_minmax(0,0.9fr)] lg:px-6 lg:[&>*]:min-w-0">
-        <div className="flex flex-col gap-6">
-          <ChartOpenedResolved />
-          <ChartOpenByPriority />
-        </div>
-        <div className="flex flex-col gap-6">
-          <MyTicketsPanel />
-          <div className="hidden" aria-hidden="true">
-            <RecentTicketsPanel />
-          </div>
-          <div className="hidden" aria-hidden="true">
-            <DashboardAlertsPanel />
-          </div>
-          <DashboardSlaRiskPanel />
-        </div>
-      </div>
-      <div className="px-4 lg:px-6">
-        <TicketQueueSummaryCards />
-      </div>
-      <DashboardQueueInsights />
-    </AppShell>
-  )
-}
-
diff --git a/src/app/dashboards/[id]/page.tsx b/src/app/dashboards/[id]/page.tsx
deleted file mode 100644
index 89dd1bd..0000000
--- a/src/app/dashboards/[id]/page.tsx
+++ /dev/null
@@ -1,43 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { DashboardBuilder } from "@/components/dashboards/dashboard-builder"
-import { SiteHeader } from "@/components/site-header"
-import { requireStaffSession } from "@/lib/auth-server"
-
-type PageProps = {
-  params?: Promise<{ id: string }>
-  searchParams?: Promise<{ [key: string]: string | string[] | undefined }>
-}
-
-export const dynamic = "force-dynamic"
-
-export default async function DashboardDetailPage({ params, searchParams }: PageProps) {
-  if (!params) {
-    throw new Error("Dashboard id not provided")
-  }
-
-  const { id } = await params
-  const resolvedSearchParams =
-    (searchParams ? await searchParams : {}) as Record<string, string | string[] | undefined>
-
-  await requireStaffSession()
-  const tvMode = resolvedSearchParams?.tv === "1"
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Construtor de dashboards"
-          lead="Monte relatórios interativos com filtros globais, exportação e modo TV."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-7xl px-4 pb-12 lg:px-6">
-        <DashboardBuilder
-          dashboardId={id}
-          editable={!tvMode}
-          mode={tvMode ? "tv" : "edit"}
-        />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/dashboards/[id]/print/page.tsx b/src/app/dashboards/[id]/print/page.tsx
deleted file mode 100644
index e408b09..0000000
--- a/src/app/dashboards/[id]/print/page.tsx
+++ /dev/null
@@ -1,23 +0,0 @@
-import { DashboardBuilder } from "@/components/dashboards/dashboard-builder"
-import { requireStaffSession } from "@/lib/auth-server"
-
-type PageProps = {
-  params?: Promise<{ id: string }>
-}
-
-export const dynamic = "force-dynamic"
-
-export default async function DashboardPrintPage({ params }: PageProps) {
-  if (!params) {
-    throw new Error("Dashboard id not provided")
-  }
-
-  const { id } = await params
-
-  await requireStaffSession()
-  return (
-    <div className="min-h-screen bg-white p-6" data-dashboard-print>
-      <DashboardBuilder dashboardId={id} editable={false} mode="print" />
-    </div>
-  )
-}
diff --git a/src/app/dashboards/page.tsx b/src/app/dashboards/page.tsx
deleted file mode 100644
index fdec6e9..0000000
--- a/src/app/dashboards/page.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { DashboardListView } from "@/components/dashboards/dashboard-list"
-import { SiteHeader } from "@/components/site-header"
-import { requireStaffSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function DashboardsPage() {
-  await requireStaffSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Dashboards"
-          lead="Monte relatórios personalizados com filtros compartilhados, exportação e modo TV."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <DashboardListView />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/emprestimos/emprestimos-page-client.tsx b/src/app/emprestimos/emprestimos-page-client.tsx
deleted file mode 100644
index e07691a..0000000
--- a/src/app/emprestimos/emprestimos-page-client.tsx
+++ /dev/null
@@ -1,1034 +0,0 @@
-"use client"
-
-import { useState, useMemo, useCallback } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { toast } from "sonner"
-import {
-  IconPlus,
-  IconPackage,
-  IconCircleCheck,
-  IconClock,
-  IconAlertTriangle,
-  IconSearch,
-  IconRefresh,
-  IconBuilding,
-  IconUser,
-  IconTrash,
-} from "@tabler/icons-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Badge } from "@/components/ui/badge"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogFooter,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import {
-  Table,
-  TableBody,
-  TableCell,
-  TableHead,
-  TableHeader,
-  TableRow,
-} from "@/components/ui/table"
-import { Skeleton } from "@/components/ui/skeleton"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { DateRangeButton, type DateRangeValue } from "@/components/date-range-button"
-import { DatePicker } from "@/components/ui/date-picker"
-import { Textarea } from "@/components/ui/textarea"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { Empty, EmptyHeader, EmptyMedia, EmptyTitle, EmptyDescription } from "@/components/ui/empty"
-import { Plus } from "lucide-react"
-
-const EQUIPAMENTO_TIPOS = [
-  "NOTEBOOK",
-  "DESKTOP",
-  "MONITOR",
-  "TECLADO",
-  "MOUSE",
-  "HEADSET",
-  "WEBCAM",
-  "IMPRESSORA",
-  "SCANNER",
-  "PROJETOR",
-  "TABLET",
-  "CELULAR",
-  "ROTEADOR",
-  "SWITCH",
-  "OUTRO",
-] as const
-
-type Equipamento = {
-  id: string
-  tipo: string
-  marca: string
-  modelo: string
-  serialNumber?: string
-  patrimonio?: string
-}
-
-type EmprestimoListItem = {
-  id: string
-  reference: number
-  clienteId: string
-  clienteNome: string
-  responsavelNome: string
-  responsavelContato?: string
-  tecnicoId: string
-  tecnicoNome: string
-  tecnicoEmail?: string
-  equipamentos: Equipamento[]
-  quantidade: number
-  valor?: number
-  dataEmprestimo: number
-  dataFimPrevisto: number
-  dataDevolucao?: number
-  status: string
-  observacoes?: string
-  observacoesDevolucao?: string
-  multaDiaria?: number
-  multaCalculada?: number
-  createdAt: number
-  updatedAt: number
-}
-
-function getStatusText(status: string, dataFimPrevisto: number, size: "sm" | "base" = "sm") {
-  const now = Date.now()
-  const isAtrasado = status === "ATIVO" && now > dataFimPrevisto
-  const sizeClass = size === "sm" ? "text-sm" : "text-base"
-
-  if (isAtrasado) {
-    return <span className={`${sizeClass} font-semibold text-red-600`}>Atrasado</span>
-  }
-
-  switch (status) {
-    case "ATIVO":
-      return <span className={`${sizeClass} font-semibold text-amber-700`}>Ativo</span>
-    case "DEVOLVIDO":
-      return <span className={`${sizeClass} font-semibold text-emerald-600`}>Devolvido</span>
-    case "CANCELADO":
-      return <span className={`${sizeClass} font-semibold text-slate-500`}>Cancelado</span>
-    default:
-      return null
-  }
-}
-
-const ALL_VALUE = "ALL"
-
-export function EmprestimosPageClient() {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user?.tenantId ?? null
-  const [searchQuery, setSearchQuery] = useState("")
-  const [statusFilter, setStatusFilter] = useState<string>("all")
-  const [clienteFilter, setClienteFilter] = useState<string | null>(null)
-  const [dateRange, setDateRange] = useState<DateRangeValue>({ from: null, to: null })
-  const [isCreateDialogOpen, setIsCreateDialogOpen] = useState(false)
-  const [isDevolverDialogOpen, setIsDevolverDialogOpen] = useState(false)
-  const [isDetailsDialogOpen, setIsDetailsDialogOpen] = useState(false)
-  const [selectedEmprestimoId, setSelectedEmprestimoId] = useState<string | null>(null)
-  const [selectedEmprestimoForDetails, setSelectedEmprestimoForDetails] = useState<EmprestimoListItem | null>(null)
-
-  // Form states
-  const [formClienteId, setFormClienteId] = useState<string | null>(null)
-  const [formResponsavelNome, setFormResponsavelNome] = useState("")
-  const [formResponsavelContato, setFormResponsavelContato] = useState("")
-  const [formTecnicoId, setFormTecnicoId] = useState<string | null>(null)
-  const [formDataEmprestimo, setFormDataEmprestimo] = useState<string | null>(format(new Date(), "yyyy-MM-dd"))
-  const [formDataFim, setFormDataFim] = useState<string | null>(null)
-  const [formValor, setFormValor] = useState("")
-  const [formMultaDiaria, setFormMultaDiaria] = useState("")
-  const [formObservacoes, setFormObservacoes] = useState("")
-  const [formEquipamentos, setFormEquipamentos] = useState<Array<{
-    id: string
-    tipo: string
-    marca: string
-    modelo: string
-    serialNumber?: string
-    patrimonio?: string
-  }>>([])
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  // Queries
-  const emprestimos = useQuery(
-    api.emprestimos.list,
-    tenantId && convexUserId
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          status: statusFilter !== "all" ? statusFilter : undefined,
-          clienteId: clienteFilter ? (clienteFilter as Id<"companies">) : undefined,
-        }
-      : "skip"
-  )
-
-  const stats = useQuery(
-    api.emprestimos.getStats,
-    tenantId && convexUserId
-      ? { tenantId, viewerId: convexUserId as Id<"users"> }
-      : "skip"
-  )
-
-  const companies = useQuery(
-    api.companies.list,
-    tenantId && convexUserId
-      ? { tenantId, viewerId: convexUserId as Id<"users"> }
-      : "skip"
-  ) as Array<{ id: string; name: string; slug?: string }> | undefined
-
-  const agents = useQuery(
-    api.users.listAgents,
-    tenantId ? { tenantId } : "skip"
-  )
-
-  // Mutations
-  const createEmprestimo = useMutation(api.emprestimos.create)
-  const devolverEmprestimo = useMutation(api.emprestimos.devolver)
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    return (companies ?? []).map((c) => ({
-      value: c.id,
-      label: c.name,
-    }))
-  }, [companies])
-
-  const userOptions = useMemo<SearchableComboboxOption[]>(() => {
-    return (agents ?? []).map((u: { _id: string; name: string }) => ({
-      value: u._id,
-      label: u.name,
-    }))
-  }, [agents])
-
-  const filteredEmprestimos = useMemo<EmprestimoListItem[]>(() => {
-    if (!emprestimos) return []
-    let list = emprestimos as EmprestimoListItem[]
-
-    // Filtro por busca
-    const q = searchQuery.toLowerCase().trim()
-    if (q) {
-      list = list.filter((e) => {
-        const searchFields = [
-          e.clienteNome,
-          e.responsavelNome,
-          e.tecnicoNome,
-          String(e.reference),
-          ...e.equipamentos.map((eq) => `${eq.tipo} ${eq.marca} ${eq.modelo}`),
-        ]
-          .join(" ")
-          .toLowerCase()
-        return searchFields.includes(q)
-      })
-    }
-
-    // Filtro por data
-    if (dateRange.from) {
-      const fromDate = new Date(dateRange.from).getTime()
-      list = list.filter((e) => e.dataEmprestimo >= fromDate)
-    }
-    if (dateRange.to) {
-      const toDate = new Date(dateRange.to).getTime() + 86400000 // +1 dia para incluir o dia todo
-      list = list.filter((e) => e.dataEmprestimo <= toDate)
-    }
-
-    return list
-  }, [emprestimos, searchQuery, dateRange])
-
-  const handleAddEquipamento = useCallback(() => {
-    setFormEquipamentos((prev) => [
-      ...prev,
-      {
-        id: crypto.randomUUID(),
-        tipo: "NOTEBOOK",
-        marca: "",
-        modelo: "",
-      },
-    ])
-  }, [])
-
-  const handleRemoveEquipamento = useCallback((id: string) => {
-    setFormEquipamentos((prev) => prev.filter((eq) => eq.id !== id))
-  }, [])
-
-  const handleEquipamentoChange = useCallback(
-    (id: string, field: string, value: string) => {
-      setFormEquipamentos((prev) =>
-        prev.map((eq) => (eq.id === id ? { ...eq, [field]: value } : eq))
-      )
-    },
-    []
-  )
-
-  const resetForm = useCallback(() => {
-    setFormClienteId(null)
-    setFormResponsavelNome("")
-    setFormResponsavelContato("")
-    setFormTecnicoId(null)
-    setFormDataEmprestimo(format(new Date(), "yyyy-MM-dd"))
-    setFormDataFim(null)
-    setFormValor("")
-    setFormMultaDiaria("")
-    setFormObservacoes("")
-    setFormEquipamentos([])
-  }, [])
-
-  const handleCreate = useCallback(async () => {
-    if (!tenantId || !convexUserId) return
-    if (!formClienteId || !formTecnicoId || !formDataFim || formEquipamentos.length === 0) {
-      toast.error("Preencha todos os campos obrigatórios.")
-      return
-    }
-    if (!formResponsavelNome.trim()) {
-      toast.error("Informe o nome do responsável.")
-      return
-    }
-
-    setIsSubmitting(true)
-    try {
-      const result = await createEmprestimo({
-        tenantId,
-        createdBy: convexUserId as Id<"users">,
-        clienteId: formClienteId as Id<"companies">,
-        responsavelNome: formResponsavelNome,
-        responsavelContato: formResponsavelContato || undefined,
-        tecnicoId: formTecnicoId as Id<"users">,
-        equipamentos: formEquipamentos,
-        valor: formValor ? parseFloat(formValor) : undefined,
-        dataEmprestimo: formDataEmprestimo ? new Date(formDataEmprestimo).getTime() : Date.now(),
-        dataFimPrevisto: new Date(formDataFim).getTime(),
-        observacoes: formObservacoes || undefined,
-        multaDiaria: formMultaDiaria ? parseFloat(formMultaDiaria) : undefined,
-      })
-      toast.success(`Empréstimo #${result.reference} criado com sucesso.`)
-      setIsCreateDialogOpen(false)
-      resetForm()
-    } catch (error) {
-      console.error("[emprestimos] Falha ao criar", error)
-      toast.error("Falha ao criar empréstimo.")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }, [
-    tenantId,
-    convexUserId,
-    formClienteId,
-    formTecnicoId,
-    formDataFim,
-    formEquipamentos,
-    formResponsavelNome,
-    formResponsavelContato,
-    formDataEmprestimo,
-    formValor,
-    formMultaDiaria,
-    formObservacoes,
-    createEmprestimo,
-    resetForm,
-  ])
-
-  const handleDevolver = useCallback(async () => {
-    if (!selectedEmprestimoId || !convexUserId) return
-
-    // Fechamento otimista - fecha dialog imediatamente
-    const emprestimoId = selectedEmprestimoId
-    const observacoes = formObservacoes
-    setIsDevolverDialogOpen(false)
-    setSelectedEmprestimoId(null)
-    setFormObservacoes("")
-
-    // Executa mutacao em background com toast de loading
-    toast.promise(
-      devolverEmprestimo({
-        id: emprestimoId as Id<"emprestimos">,
-        updatedBy: convexUserId as Id<"users">,
-        observacoes: observacoes || undefined,
-      }),
-      {
-        loading: "Registrando devolução...",
-        success: (result) => {
-          if (result.multaCalculada) {
-            return `Empréstimo devolvido com multa de R$ ${result.multaCalculada.toFixed(2)}.`
-          }
-          return "Empréstimo devolvido com sucesso."
-        },
-        error: "Falha ao registrar devolução.",
-      }
-    )
-  }, [selectedEmprestimoId, convexUserId, formObservacoes, devolverEmprestimo])
-
-  const openDevolverDialog = useCallback((id: string) => {
-    setSelectedEmprestimoId(id)
-    setFormObservacoes("")
-    setIsDevolverDialogOpen(true)
-  }, [])
-
-  const openDetailsDialog = useCallback((emp: EmprestimoListItem) => {
-    setSelectedEmprestimoForDetails(emp)
-    setIsDetailsDialogOpen(true)
-  }, [])
-
-  const handleClearFilters = useCallback(() => {
-    setSearchQuery("")
-    setStatusFilter("all")
-    setClienteFilter(null)
-    setDateRange({ from: null, to: null })
-  }, [])
-
-  const isLoading = !tenantId || !convexUserId
-
-  const fieldWrap = "min-w-[180px] flex-1"
-  const fieldTrigger =
-    "h-10 w-full rounded-2xl border border-slate-300 bg-slate-50/80 px-3 text-left text-sm font-semibold text-neutral-700 focus:ring-neutral-300 flex items-center gap-2"
-  const segmentedRoot =
-    "flex h-10 min-w-[220px] flex-1 items-stretch rounded-full border border-slate-200 bg-slate-50/70 p-1 gap-1"
-  const segmentedItem =
-    "inline-flex h-full flex-1 items-center justify-center rounded-full first:rounded-full last:rounded-full px-4 text-sm font-semibold text-neutral-600 transition-colors hover:bg-slate-100 data-[state=on]:bg-neutral-900 data-[state=on]:text-white focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-300"
-
-  return (
-    <div className="mx-auto max-w-7xl space-y-6 px-4 lg:px-6">
-      {/* Stats Cards */}
-      <div className="grid gap-4 md:grid-cols-4">
-        <div className="rounded-2xl border border-slate-200 bg-white/90 p-4 shadow-sm transition-colors hover:border-cyan-200/60 hover:bg-cyan-50/30">
-          <p className="text-xs font-medium uppercase tracking-wide text-neutral-500">Total</p>
-          {isLoading || stats === undefined ? (
-            <Skeleton className="mt-2 h-7 w-12" />
-          ) : (
-            <p className="mt-1 text-2xl font-bold text-neutral-900">{stats.total}</p>
-          )}
-        </div>
-        <div className="rounded-2xl border border-cyan-200/60 bg-cyan-50/40 p-4 shadow-sm">
-          <p className="text-xs font-medium uppercase tracking-wide text-cyan-600">Ativos</p>
-          {isLoading || stats === undefined ? (
-            <Skeleton className="mt-2 h-7 w-10" />
-          ) : (
-            <p className="mt-1 text-2xl font-bold text-cyan-700">{stats.ativos}</p>
-          )}
-        </div>
-        <div className="rounded-2xl border border-red-200/60 bg-red-50/40 p-4 shadow-sm">
-          <p className="text-xs font-medium uppercase tracking-wide text-red-600">Atrasados</p>
-          {isLoading || stats === undefined ? (
-            <Skeleton className="mt-2 h-7 w-8" />
-          ) : (
-            <p className="mt-1 text-2xl font-bold text-red-700">{stats.atrasados}</p>
-          )}
-        </div>
-        <div className="rounded-2xl border border-emerald-200/60 bg-emerald-50/40 p-4 shadow-sm">
-          <p className="text-xs font-medium uppercase tracking-wide text-emerald-600">Valor ativo</p>
-          {isLoading || stats === undefined ? (
-            <Skeleton className="mt-2 h-7 w-24" />
-          ) : (
-            <p className="mt-1 text-2xl font-bold text-emerald-700">
-              R$ {stats.valorTotalAtivo.toLocaleString("pt-BR", { minimumFractionDigits: 2 })}
-            </p>
-          )}
-        </div>
-      </div>
-
-      {/* Action Button */}
-      <div className="flex justify-end">
-        <Button size="sm" onClick={() => setIsCreateDialogOpen(true)}>
-          <Plus className="size-4" />
-          Novo empréstimo
-        </Button>
-      </div>
-
-      {/* Filters Section */}
-      <section className="rounded-3xl border border-slate-200 bg-white/90 p-4 shadow-sm">
-        <div className="flex flex-col gap-4">
-          {/* Search and Date Range */}
-          <div className="flex flex-col gap-3 lg:flex-row lg:items-center lg:gap-4">
-            <div className="flex flex-1 flex-col gap-2">
-              <div className="relative">
-                <IconSearch className="pointer-events-none absolute left-3 top-1/2 size-4 -translate-y-1/2 text-neutral-400" />
-                <Input
-                  placeholder="Buscar por cliente, responsável, equipamento..."
-                  value={searchQuery}
-                  onChange={(event) => setSearchQuery(event.target.value)}
-                  className="w-full rounded-2xl border-slate-300 bg-white/95 pl-9"
-                />
-              </div>
-            </div>
-            <div className="flex flex-wrap items-center gap-2">
-              <DateRangeButton
-                from={dateRange.from}
-                to={dateRange.to}
-                onChange={setDateRange}
-                className="w-full min-w-[200px] rounded-2xl border-slate-300 bg-white/95 text-left text-sm font-semibold text-neutral-700 lg:w-auto"
-                align="center"
-              />
-              <Button
-                variant="ghost"
-                className="h-10 gap-2 rounded-full text-sm font-medium text-neutral-700 hover:bg-slate-100"
-                onClick={handleClearFilters}
-              >
-                <IconRefresh className="size-4" />
-                Limpar
-              </Button>
-            </div>
-          </div>
-
-          {/* Additional Filters */}
-          <div className="flex flex-wrap gap-3">
-            <div className={fieldWrap}>
-              <SearchableCombobox
-                value={clienteFilter}
-                onValueChange={setClienteFilter}
-                options={companyOptions}
-                placeholder="Cliente"
-                allowClear
-                clearLabel="Todos os clientes"
-                triggerClassName={fieldTrigger}
-                prefix={<IconBuilding className="size-4 text-neutral-400" />}
-                align="center"
-              />
-            </div>
-            <ToggleGroup
-              type="single"
-              value={statusFilter}
-              onValueChange={(value) => value && setStatusFilter(value)}
-              className={segmentedRoot}
-            >
-              <ToggleGroupItem value="all" className={segmentedItem}>
-                Todos
-              </ToggleGroupItem>
-              <ToggleGroupItem value="ATIVO" className={segmentedItem}>
-                Ativos
-              </ToggleGroupItem>
-              <ToggleGroupItem value="DEVOLVIDO" className={segmentedItem}>
-                Devolvidos
-              </ToggleGroupItem>
-            </ToggleGroup>
-          </div>
-        </div>
-      </section>
-
-      {/* Table Section */}
-      <section className="rounded-3xl border border-slate-200 bg-white/90 shadow-sm overflow-hidden">
-        <div className="overflow-x-auto">
-          <Table className="w-full" style={{ tableLayout: "fixed", minWidth: "900px" }}>
-            <colgroup>
-              <col style={{ width: "60px" }} />
-              <col style={{ width: "140px" }} />
-              <col style={{ width: "120px" }} />
-              <col style={{ width: "180px" }} />
-              <col style={{ width: "100px" }} />
-              <col style={{ width: "100px" }} />
-              <col style={{ width: "90px" }} />
-              <col style={{ width: "100px" }} />
-              <col style={{ width: "120px" }} />
-            </colgroup>
-            <TableHeader className="bg-slate-100/80">
-              <TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600 hover:bg-transparent">
-                <TableHead className="px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Ref</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Cliente</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Responsável</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Equipamentos</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Empréstimo</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Prevista</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Status</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Valor</TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">Ações</TableHead>
-              </TableRow>
-            </TableHeader>
-            <TableBody>
-              {isLoading || !emprestimos ? (
-                // Skeleton rows durante o loading
-                Array.from({ length: 5 }).map((_, idx) => (
-                  <TableRow key={`skeleton-${idx}`} className="animate-pulse">
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-8" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-24" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-20" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-28" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-16" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-16" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-14" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-16" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-8 w-20 rounded-full" /></TableCell>
-                  </TableRow>
-                ))
-              ) : filteredEmprestimos.length === 0 ? (
-                <TableRow>
-                  <TableCell colSpan={9} className="py-12">
-                    <Empty className="border-dashed">
-                      <EmptyHeader>
-                        <EmptyMedia variant="icon" className="bg-slate-100 text-slate-600">
-                          <IconPackage className="size-5" />
-                        </EmptyMedia>
-                        <EmptyTitle>Nenhum empréstimo encontrado</EmptyTitle>
-                        <EmptyDescription>
-                          Ajuste os filtros ou crie um novo empréstimo para começar.
-                        </EmptyDescription>
-                      </EmptyHeader>
-                    </Empty>
-                  </TableCell>
-                </TableRow>
-              ) : filteredEmprestimos.map((emp) => (
-                  <TableRow
-                    key={emp.id}
-                    className="cursor-pointer transition-colors hover:bg-cyan-50/30"
-                    onClick={() => openDetailsDialog(emp)}
-                  >
-                    <TableCell className="text-center font-semibold text-neutral-900 truncate">#{emp.reference}</TableCell>
-                    <TableCell className="text-center font-medium truncate" title={emp.clienteNome}>{emp.clienteNome}</TableCell>
-                    <TableCell className="text-center truncate" title={emp.responsavelNome}>{emp.responsavelNome}</TableCell>
-                    <TableCell className="text-center truncate">
-                      <span className="text-sm text-neutral-600">
-                        {emp.quantidade} item(s):{" "}
-                        {emp.equipamentos
-                          .slice(0, 2)
-                          .map((eq) => eq.tipo)
-                          .join(", ")}
-                        {emp.equipamentos.length > 2 && "..."}
-                      </span>
-                    </TableCell>
-                    <TableCell className="text-center truncate">
-                      {format(new Date(emp.dataEmprestimo), "dd/MM/yyyy", { locale: ptBR })}
-                    </TableCell>
-                    <TableCell className="text-center truncate">
-                      {format(new Date(emp.dataFimPrevisto), "dd/MM/yyyy", { locale: ptBR })}
-                    </TableCell>
-                    <TableCell className="text-center truncate">{getStatusText(emp.status, emp.dataFimPrevisto)}</TableCell>
-                    <TableCell className="text-center truncate">
-                      {emp.valor
-                        ? `R$ ${emp.valor.toLocaleString("pt-BR", { minimumFractionDigits: 2 })}`
-                        : "—"}
-                    </TableCell>
-                    <TableCell className="text-center">
-                      {emp.status === "ATIVO" ? (
-                        <button
-                          type="button"
-                          onClick={(e) => {
-                            e.stopPropagation()
-                            openDevolverDialog(emp.id)
-                          }}
-                          className="inline-flex h-9 items-center gap-2 rounded-full border border-[#00e8fc]/30 bg-[#00e8fc]/10 px-3 text-sm font-semibold text-neutral-900 transition hover:border-[#00e8fc]/50 hover:bg-[#00e8fc]/20"
-                        >
-                          <IconCircleCheck className="size-4" />
-                          Devolver
-                        </button>
-                      ) : (
-                        <span className="text-neutral-400">—</span>
-                      )}
-                    </TableCell>
-                  </TableRow>
-                ))}
-              </TableBody>
-            </Table>
-          </div>
-      </section>
-
-      {/* Create Dialog */}
-      <Dialog open={isCreateDialogOpen} onOpenChange={setIsCreateDialogOpen}>
-        <DialogContent className="max-w-2xl max-h-[90vh] overflow-y-auto">
-          <DialogHeader>
-            <DialogTitle>Novo empréstimo</DialogTitle>
-            <DialogDescription>
-              Registre um novo empréstimo de equipamentos.
-            </DialogDescription>
-          </DialogHeader>
-
-          <div className="space-y-4">
-            <div className="grid gap-4 md:grid-cols-2">
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Cliente *</label>
-                <SearchableCombobox
-                  value={formClienteId}
-                  onValueChange={setFormClienteId}
-                  options={companyOptions}
-                  placeholder="Selecione o cliente"
-                  prefix={<IconBuilding className="size-4 text-neutral-400" />}
-                />
-              </div>
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Técnico responsável *</label>
-                <SearchableCombobox
-                  value={formTecnicoId}
-                  onValueChange={setFormTecnicoId}
-                  options={userOptions}
-                  placeholder="Selecione o técnico"
-                  prefix={<IconUser className="size-4 text-neutral-400" />}
-                />
-              </div>
-            </div>
-
-            <div className="grid gap-4 md:grid-cols-2">
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Nome do responsável (cliente) *</label>
-                <Input
-                  value={formResponsavelNome}
-                  onChange={(e) => setFormResponsavelNome(e.target.value)}
-                  placeholder="Nome do responsável"
-                />
-              </div>
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Contato do responsável</label>
-                <Input
-                  value={formResponsavelContato}
-                  onChange={(e) => setFormResponsavelContato(e.target.value)}
-                  placeholder="Telefone ou e-mail"
-                />
-              </div>
-            </div>
-
-            <div className="grid gap-4 md:grid-cols-2">
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Data do empréstimo</label>
-                <DatePicker value={formDataEmprestimo} onChange={setFormDataEmprestimo} />
-              </div>
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Data prevista devolução *</label>
-                <DatePicker value={formDataFim} onChange={setFormDataFim} />
-              </div>
-            </div>
-
-            <div className="grid gap-4 md:grid-cols-2">
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Valor total (R$)</label>
-                <Input
-                  type="number"
-                  step="0.01"
-                  value={formValor}
-                  onChange={(e) => setFormValor(e.target.value)}
-                  placeholder="0,00"
-                />
-              </div>
-              <div className="space-y-2.5">
-                <label className="mb-1 block text-sm font-medium">Multa diária por atraso (R$)</label>
-                <Input
-                  type="number"
-                  step="0.01"
-                  value={formMultaDiaria}
-                  onChange={(e) => setFormMultaDiaria(e.target.value)}
-                  placeholder="0,00"
-                />
-              </div>
-            </div>
-
-            <div className="space-y-2">
-              <div className="flex items-center justify-between">
-                <label className="text-sm font-medium">Equipamentos *</label>
-                <Button
-                  type="button"
-                  size="sm"
-                  variant="outline"
-                  onClick={handleAddEquipamento}
-                  className="h-8 gap-1.5 rounded-full"
-                >
-                  <IconPlus className="size-3.5" />
-                  Adicionar
-                </Button>
-              </div>
-              {formEquipamentos.length === 0 ? (
-                <div className="flex flex-col items-center justify-center rounded-xl border-2 border-dashed border-slate-200 py-8">
-                  <IconPackage className="mb-2 size-8 text-neutral-300" />
-                  <p className="text-sm text-neutral-500">Nenhum equipamento adicionado.</p>
-                </div>
-              ) : (
-                <div className="space-y-3">
-                  {formEquipamentos.map((eq, idx) => (
-                    <div key={eq.id} className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-2">
-                      <div className="flex items-center justify-between">
-                        <span className="text-sm font-semibold text-neutral-700">Equipamento {idx + 1}</span>
-                        <Button
-                          type="button"
-                          size="sm"
-                          variant="ghost"
-                          className="h-7 gap-1 text-red-600 hover:bg-red-50 hover:text-red-700"
-                          onClick={() => handleRemoveEquipamento(eq.id)}
-                        >
-                          <IconTrash className="size-3.5" />
-                          Remover
-                        </Button>
-                      </div>
-                      <div className="grid gap-2 md:grid-cols-4">
-                        <Select
-                          value={eq.tipo}
-                          onValueChange={(v) => handleEquipamentoChange(eq.id, "tipo", v)}
-                        >
-                          <SelectTrigger className="h-9">
-                            <SelectValue />
-                          </SelectTrigger>
-                          <SelectContent>
-                            {EQUIPAMENTO_TIPOS.map((t) => (
-                              <SelectItem key={t} value={t}>
-                                {t}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                        <Input
-                          placeholder="Marca"
-                          value={eq.marca}
-                          onChange={(e) => handleEquipamentoChange(eq.id, "marca", e.target.value)}
-                          className="h-9"
-                        />
-                        <Input
-                          placeholder="Modelo"
-                          value={eq.modelo}
-                          onChange={(e) => handleEquipamentoChange(eq.id, "modelo", e.target.value)}
-                          className="h-9"
-                        />
-                        <Input
-                          placeholder="Serial/Patrimônio"
-                          value={eq.serialNumber ?? ""}
-                          onChange={(e) =>
-                            handleEquipamentoChange(eq.id, "serialNumber", e.target.value)
-                          }
-                          className="h-9"
-                        />
-                      </div>
-                    </div>
-                  ))}
-                </div>
-              )}
-            </div>
-
-            <div className="space-y-2">
-              <label className="text-sm font-medium">Observações</label>
-              <Textarea
-                value={formObservacoes}
-                onChange={(e) => setFormObservacoes(e.target.value)}
-                placeholder="Observações sobre o empréstimo..."
-                rows={3}
-              />
-            </div>
-          </div>
-
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setIsCreateDialogOpen(false)}>
-              Cancelar
-            </Button>
-            <Button onClick={handleCreate} disabled={isSubmitting}>
-              {isSubmitting ? (
-                <>
-                  <IconRefresh className="size-4 animate-spin" />
-                  Criando...
-                </>
-              ) : (
-                "Criar empréstimo"
-              )}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      {/* Devolver Dialog */}
-      <Dialog open={isDevolverDialogOpen} onOpenChange={setIsDevolverDialogOpen}>
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Registrar devolução</DialogTitle>
-            <DialogDescription>
-              Confirme a devolução dos equipamentos emprestados.
-            </DialogDescription>
-          </DialogHeader>
-
-          <div className="space-y-4">
-            <div className="space-y-2">
-              <label className="text-sm font-medium">Observações da devolução</label>
-              <Textarea
-                value={formObservacoes}
-                onChange={(e) => setFormObservacoes(e.target.value)}
-                placeholder="Condição dos equipamentos, observações..."
-                rows={3}
-              />
-            </div>
-          </div>
-
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setIsDevolverDialogOpen(false)}>
-              Cancelar
-            </Button>
-            <Button onClick={handleDevolver}>
-              <IconCircleCheck className="size-4" />
-              Confirmar devolução
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      {/* Details Dialog */}
-      <Dialog open={isDetailsDialogOpen} onOpenChange={setIsDetailsDialogOpen}>
-        <DialogContent className="max-w-2xl max-h-[90vh] overflow-y-auto">
-          <DialogHeader>
-            <DialogTitle className="flex items-center gap-3">
-              <span>Empréstimo #{selectedEmprestimoForDetails?.reference}</span>
-              {selectedEmprestimoForDetails && getStatusText(selectedEmprestimoForDetails.status, selectedEmprestimoForDetails.dataFimPrevisto, "base")}
-            </DialogTitle>
-            <DialogDescription>
-              Detalhes completos do empréstimo.
-            </DialogDescription>
-          </DialogHeader>
-
-          {selectedEmprestimoForDetails && (
-            <div className="space-y-5">
-              {/* Cliente e Responsável */}
-              <div className="grid gap-4 md:grid-cols-2">
-                <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-2">
-                  <div className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-slate-500">
-                    <IconBuilding className="size-3.5" />
-                    Cliente
-                  </div>
-                  <p className="text-sm font-medium text-neutral-900">{selectedEmprestimoForDetails.clienteNome}</p>
-                </div>
-                <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-2">
-                  <div className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-slate-500">
-                    <IconUser className="size-3.5" />
-                    Responsável
-                  </div>
-                  <p className="text-sm font-medium text-neutral-900">{selectedEmprestimoForDetails.responsavelNome}</p>
-                  {selectedEmprestimoForDetails.responsavelContato && (
-                    <p className="text-xs text-muted-foreground">{selectedEmprestimoForDetails.responsavelContato}</p>
-                  )}
-                </div>
-              </div>
-
-              {/* Técnico */}
-              <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-2">
-                <div className="text-xs font-semibold uppercase tracking-wide text-slate-500">Técnico responsável</div>
-                <p className="text-sm font-medium text-neutral-900">{selectedEmprestimoForDetails.tecnicoNome}</p>
-                {selectedEmprestimoForDetails.tecnicoEmail && (
-                  <p className="text-xs text-muted-foreground">{selectedEmprestimoForDetails.tecnicoEmail}</p>
-                )}
-              </div>
-
-              {/* Datas */}
-              <div className="grid gap-4 md:grid-cols-3">
-                <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-1">
-                  <div className="text-xs font-semibold uppercase tracking-wide text-slate-500">Data do empréstimo</div>
-                  <p className="text-sm font-medium text-neutral-900">
-                    {format(new Date(selectedEmprestimoForDetails.dataEmprestimo), "dd/MM/yyyy", { locale: ptBR })}
-                  </p>
-                </div>
-                <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-1">
-                  <div className="text-xs font-semibold uppercase tracking-wide text-slate-500">Devolução prevista</div>
-                  <p className="text-sm font-medium text-neutral-900">
-                    {format(new Date(selectedEmprestimoForDetails.dataFimPrevisto), "dd/MM/yyyy", { locale: ptBR })}
-                  </p>
-                </div>
-                {selectedEmprestimoForDetails.dataDevolucao && (
-                  <div className="rounded-xl border border-emerald-200 bg-emerald-50/50 p-3 space-y-1">
-                    <div className="text-xs font-semibold uppercase tracking-wide text-emerald-600">Data da devolução</div>
-                    <p className="text-sm font-medium text-emerald-700">
-                      {format(new Date(selectedEmprestimoForDetails.dataDevolucao), "dd/MM/yyyy", { locale: ptBR })}
-                    </p>
-                  </div>
-                )}
-              </div>
-
-              {/* Valores */}
-              <div className="grid gap-4 md:grid-cols-3">
-                {selectedEmprestimoForDetails.valor && (
-                  <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-1">
-                    <div className="text-xs font-semibold uppercase tracking-wide text-slate-500">Valor total</div>
-                    <p className="text-sm font-medium text-neutral-900">
-                      R$ {selectedEmprestimoForDetails.valor.toLocaleString("pt-BR", { minimumFractionDigits: 2 })}
-                    </p>
-                  </div>
-                )}
-                {selectedEmprestimoForDetails.multaDiaria && (
-                  <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-1">
-                    <div className="text-xs font-semibold uppercase tracking-wide text-slate-500">Multa diária</div>
-                    <p className="text-sm font-medium text-neutral-900">
-                      R$ {selectedEmprestimoForDetails.multaDiaria.toLocaleString("pt-BR", { minimumFractionDigits: 2 })}
-                    </p>
-                  </div>
-                )}
-                {selectedEmprestimoForDetails.multaCalculada && (
-                  <div className="rounded-xl border border-red-200 bg-red-50/50 p-3 space-y-1">
-                    <div className="text-xs font-semibold uppercase tracking-wide text-red-600">Multa aplicada</div>
-                    <p className="text-sm font-medium text-red-700">
-                      R$ {selectedEmprestimoForDetails.multaCalculada.toLocaleString("pt-BR", { minimumFractionDigits: 2 })}
-                    </p>
-                  </div>
-                )}
-              </div>
-
-              {/* Equipamentos */}
-              <div className="space-y-2">
-                <div className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-slate-500">
-                  <IconPackage className="size-3.5" />
-                  Equipamentos ({selectedEmprestimoForDetails.quantidade})
-                </div>
-                <div className="space-y-2">
-                  {selectedEmprestimoForDetails.equipamentos.map((eq, idx) => (
-                    <div key={eq.id} className="rounded-xl border border-slate-200 bg-white p-3">
-                      <div className="flex items-start justify-between gap-3">
-                        <div className="space-y-1">
-                          <div className="flex items-center gap-2">
-                            <Badge variant="outline" className="text-xs font-medium">
-                              {eq.tipo}
-                            </Badge>
-                            <span className="text-sm font-medium text-neutral-900">
-                              {eq.marca} {eq.modelo}
-                            </span>
-                          </div>
-                          <div className="flex flex-wrap gap-3 text-xs text-muted-foreground">
-                            {eq.serialNumber && <span>S/N: {eq.serialNumber}</span>}
-                            {eq.patrimonio && <span>Patrimônio: {eq.patrimonio}</span>}
-                          </div>
-                        </div>
-                        <span className="text-xs font-medium text-slate-400">#{idx + 1}</span>
-                      </div>
-                    </div>
-                  ))}
-                </div>
-              </div>
-
-              {/* Observações */}
-              {selectedEmprestimoForDetails.observacoes && (
-                <div className="rounded-xl border border-slate-200 bg-slate-50/50 p-3 space-y-2">
-                  <div className="text-xs font-semibold uppercase tracking-wide text-slate-500">Observações do empréstimo</div>
-                  <p className="text-sm text-neutral-700 whitespace-pre-wrap">{selectedEmprestimoForDetails.observacoes}</p>
-                </div>
-              )}
-
-              {/* Observações da devolução */}
-              {selectedEmprestimoForDetails.observacoesDevolucao && (
-                <div className="rounded-xl border border-emerald-200 bg-emerald-50/50 p-3 space-y-2">
-                  <div className="text-xs font-semibold uppercase tracking-wide text-emerald-600">Observações da devolução</div>
-                  <p className="text-sm text-emerald-700 whitespace-pre-wrap">{selectedEmprestimoForDetails.observacoesDevolucao}</p>
-                </div>
-              )}
-
-              {/* Metadados */}
-              <div className="border-t border-slate-200 pt-3 text-xs text-muted-foreground">
-                <p>Criado em: {format(new Date(selectedEmprestimoForDetails.createdAt), "dd/MM/yyyy 'às' HH:mm", { locale: ptBR })}</p>
-                <p>Última atualização: {format(new Date(selectedEmprestimoForDetails.updatedAt), "dd/MM/yyyy 'às' HH:mm", { locale: ptBR })}</p>
-              </div>
-            </div>
-          )}
-
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setIsDetailsDialogOpen(false)}>
-              Fechar
-            </Button>
-            {selectedEmprestimoForDetails?.status === "ATIVO" && (
-              <Button
-                onClick={() => {
-                  setIsDetailsDialogOpen(false)
-                  openDevolverDialog(selectedEmprestimoForDetails.id)
-                }}
-              >
-                <IconCircleCheck className="size-4" />
-                Registrar devolução
-              </Button>
-            )}
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
diff --git a/src/app/emprestimos/page.tsx b/src/app/emprestimos/page.tsx
deleted file mode 100644
index 163c2ba..0000000
--- a/src/app/emprestimos/page.tsx
+++ /dev/null
@@ -1,13 +0,0 @@
-import { EmprestimosPageClient } from "./emprestimos-page-client"
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-
-export const dynamic = "force-dynamic"
-
-export default function EmprestimosPage() {
-  return (
-    <AppShell header={<SiteHeader title="Empréstimos de Equipamentos" lead="Controle de equipamentos emprestados" />}>
-      <EmprestimosPageClient />
-    </AppShell>
-  )
-}
diff --git a/src/app/favicon.ico b/src/app/favicon.ico
deleted file mode 100644
index b56f21d..0000000
Binary files a/src/app/favicon.ico and /dev/null differ
diff --git a/src/app/icon.png b/src/app/icon.png
deleted file mode 100644
index ab005ba..0000000
Binary files a/src/app/icon.png and /dev/null differ
diff --git a/src/app/incidentes/page.tsx b/src/app/incidentes/page.tsx
deleted file mode 100644
index 22e7e0c..0000000
--- a/src/app/incidentes/page.tsx
+++ /dev/null
@@ -1,22 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { IncidentWorkspace } from "@/components/incidents/incident-workspace"
-
-export default async function IncidentesPage({
-  searchParams,
-}: {
-  searchParams: Promise<Record<string, string | string[] | undefined>>
-}) {
-  const params = await searchParams
-  const autoOpen = params?.quick === "new"
-
-  return (
-    <AppShell
-      header={<SiteHeader title="Incidentes" lead="Comunicação e resposta a major incidents" />}
-    >
-      <div className="space-y-6 px-4 py-6 lg:px-6">
-        <IncidentWorkspace autoOpenDrawer={autoOpen} />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/layout.tsx b/src/app/layout.tsx
deleted file mode 100644
index 7b76fef..0000000
--- a/src/app/layout.tsx
+++ /dev/null
@@ -1,59 +0,0 @@
-import { ensurePerformanceMeasurePatched } from "@/lib/performance-measure-polyfill"
-import type { Metadata } from "next"
-import { Inter, JetBrains_Mono } from "next/font/google"
-import "./globals.css"
-import { ConvexClientProvider } from "./ConvexClientProvider"
-import { AuthProvider } from "@/lib/auth-client"
-import { Toaster } from "@/components/ui/sonner"
-import { ChatWidgetProvider } from "@/components/chat/chat-widget-provider"
-
-const inter = Inter({
-  subsets: ["latin"],
-  display: "swap",
-  variable: "--font-inter",
-})
-
-const jetbrainsMono = JetBrains_Mono({
-  subsets: ["latin"],
-  display: "swap",
-  variable: "--font-mono",
-})
-
-export const metadata: Metadata = {
-  title: "Raven - Sistema de chamados",
-  description: "Plataforma Raven da Rever",
-  icons: {
-    icon: [
-      { url: "/favicon.ico", rel: "icon" },
-      { url: "/icon.png", rel: "icon", type: "image/png" },
-    ],
-    shortcut: "/favicon.ico",
-    apple: "/icon.png",
-  },
-}
-
-// Força renderização dinâmica em todo o app para evitar páginas estáticas
-// cacheadas sem passar pelo middleware de autenticação.
-export const dynamic = "force-dynamic"
-
-ensurePerformanceMeasurePatched()
-
-export default async function RootLayout({
-  children,
-}: Readonly<{
-  children: React.ReactNode
-}>) {
-  return (
-    <html lang="pt-BR" className={`${inter.variable} ${jetbrainsMono.variable} h-full`} suppressHydrationWarning>
-      <body className="min-h-screen bg-background text-foreground antialiased">
-        <ConvexClientProvider>
-          <AuthProvider>
-            {children}
-            <ChatWidgetProvider />
-            <Toaster position="bottom-center" richColors />
-          </AuthProvider>
-        </ConvexClientProvider>
-      </body>
-    </html>
-  )
-}
diff --git a/src/app/login/login-page-client.tsx b/src/app/login/login-page-client.tsx
deleted file mode 100644
index 6b1bf0b..0000000
--- a/src/app/login/login-page-client.tsx
+++ /dev/null
@@ -1,106 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import Image from "next/image"
-import Link from "next/link"
-import { useRouter, useSearchParams } from "next/navigation"
-import dynamic from "next/dynamic"
-
-import { LoginForm } from "@/components/login-form"
-import { useSession } from "@/lib/auth-client"
-
-const ShaderBackground = dynamic(
-  () => import("@/components/background-paper-shaders-wrapper"),
-  { ssr: false }
-)
-
-export function LoginPageClient() {
-  const router = useRouter()
-  const searchParams = useSearchParams()
-  const { data: session, isPending } = useSession()
-  const callbackUrl = searchParams?.get("callbackUrl") ?? undefined
-  const [isHydrated, setIsHydrated] = useState(false)
-  const sessionUser = session?.user
-  const userId = sessionUser?.id ?? null
-  const normalizedRole = sessionUser?.role ? sessionUser.role.toLowerCase() : null
-  const persona = typeof sessionUser?.machinePersona === "string" ? sessionUser.machinePersona.toLowerCase() : null
-
-  useEffect(() => {
-    if (isPending) return
-    if (!userId) return
-    const defaultDest =
-      normalizedRole === "machine"
-        ? persona === "manager"
-          ? "/dashboard"
-          : "/portal/tickets"
-        : "/dashboard"
-    const destination = callbackUrl ?? defaultDest
-    router.replace(destination)
-  }, [
-    callbackUrl,
-    isPending,
-    normalizedRole,
-    persona,
-    router,
-    userId,
-  ])
-
-  useEffect(() => {
-    setIsHydrated(true)
-  }, [])
-
-  const shouldDisable = !isHydrated || isPending
-
-  return (
-    <div className="grid min-h-svh lg:grid-cols-2">
-      <div className="flex flex-col gap-6 p-6 md:p-10">
-        <div className="mt-6 flex flex-col items-center gap-3 text-center">
-          <Link href="/" className="group flex flex-col items-center gap-2">
-            <div className="flex items-center gap-2.5">
-              <span className="text-3xl font-bold tracking-tight text-neutral-900">
-                Raven
-              </span>
-              <span className="rounded-full bg-neutral-900 px-3 py-1 text-sm font-medium text-white">
-                Helpdesk
-              </span>
-            </div>
-            <span className="text-base text-neutral-500">
-              Por Rever Tecnologia
-            </span>
-          </Link>
-        </div>
-        <div className="flex flex-1 items-center justify-center">
-          <div className="w-full max-w-sm rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
-            <LoginForm callbackUrl={callbackUrl} disabled={shouldDisable} />
-          </div>
-        </div>
-        <div className="flex justify-center">
-          <Image
-            src="/logo-raven.png"
-            alt="Logotipo Raven"
-            width={160}
-            height={160}
-            className="h-16 w-auto"
-            priority
-          />
-        </div>
-        <footer className="flex justify-center text-sm text-neutral-500">
-          Desenvolvido por Esdras Renan
-        </footer>
-      </div>
-      <div className="relative hidden items-center justify-center p-6 lg:flex">
-        <div className="relative h-[calc(100%-0px)] w-full overflow-hidden rounded-3xl bg-gradient-to-br from-neutral-800 via-neutral-700 to-neutral-600 shadow-2xl">
-          <ShaderBackground className="h-full w-full opacity-50" />
-          <div className="absolute inset-0 flex items-center justify-center px-8">
-            <div className="text-center text-white">
-              <h2 className="text-5xl font-bold tracking-tight leading-tight">Bem-vindo de volta</h2>
-              <p className="mt-4 text-xl text-neutral-300">
-                Gerencie seus chamados e tickets de forma simples
-              </p>
-            </div>
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
diff --git a/src/app/login/page.tsx b/src/app/login/page.tsx
deleted file mode 100644
index 17c43d7..0000000
--- a/src/app/login/page.tsx
+++ /dev/null
@@ -1,11 +0,0 @@
-import { Suspense } from "react"
-
-import { LoginPageClient } from "./login-page-client"
-
-export default function LoginPage() {
-  return (
-    <Suspense fallback={<div className="flex min-h-svh items-center justify-center">Carregando…</div>}>
-      <LoginPageClient />
-    </Suspense>
-  )
-}
diff --git a/src/app/machines/auth-error/page.tsx b/src/app/machines/auth-error/page.tsx
deleted file mode 100644
index 1cf0d3e..0000000
--- a/src/app/machines/auth-error/page.tsx
+++ /dev/null
@@ -1,48 +0,0 @@
-import type { Metadata } from "next"
-import Link from "next/link"
-
-import { Button } from "@/components/ui/button"
-
-export const metadata: Metadata = {
-  title: "Falha na autenticação da dispositivo",
-}
-
-export default async function MachinesAuthErrorPage({
-  searchParams,
-}: {
-  searchParams: Promise<Record<string, string | string[] | undefined>>
-}) {
-  const params = await searchParams
-  const rawReason = params.reason
-  const reasonValue = Array.isArray(rawReason) ? rawReason[0] : rawReason
-  const reason = (reasonValue ?? "invalid_token").toString()
-
-  const subtitle =
-    reason === "invalid_token"
-      ? "O token informado é inválido, expirou ou não está mais associado a uma dispositivo ativa."
-      : "Não foi possível autenticar esta dispositivo no momento. Tente novamente em instantes."
-
-  return (
-    <div className="flex min-h-screen items-center justify-center bg-gradient-to-b from-slate-50 via-slate-50 to-white px-4 py-10">
-      <div className="w-full max-w-md rounded-2xl border border-slate-200 bg-white px-6 py-8 text-center shadow-sm">
-        <div className="mb-4 inline-flex size-12 items-center justify-center rounded-full border border-slate-200 bg-slate-50">
-          <span className="text-lg font-semibold text-neutral-900">R</span>
-        </div>
-        <h1 className="text-xl font-semibold text-neutral-900">
-          Não foi possível autenticar esta dispositivo
-        </h1>
-        <p className="mt-2 text-sm text-neutral-600">
-          {subtitle}
-        </p>
-        <p className="mt-3 text-xs text-neutral-500">
-          Volte ao Raven Desktop, reprovisione a dispositivo com um novo código ou tente novamente mais tarde.
-        </p>
-        <div className="mt-6 flex flex-col items-center gap-3">
-          <Button asChild className="w-full max-w-xs rounded-full bg-neutral-900 text-sm font-semibold text-white hover:bg-neutral-900/90">
-            <Link href="/">Voltar para o Raven</Link>
-          </Button>
-        </div>
-      </div>
-    </div>
-  )
-}
diff --git a/src/app/machines/handshake/route.ts b/src/app/machines/handshake/route.ts
deleted file mode 100644
index 4a322c3..0000000
--- a/src/app/machines/handshake/route.ts
+++ /dev/null
@@ -1,151 +0,0 @@
-import { NextRequest, NextResponse } from "next/server"
-
-import { createMachineSession, MachineInactiveError } from "@/server/machines-session"
-import { env } from "@/lib/env"
-
-const INACTIVE_TEMPLATE = `
-<!doctype html>
-<html lang="pt-BR">
-  <head>
-    <meta charset="utf-8" />
-    <meta name="viewport" content="width=device-width, initial-scale=1.0" />
-    <title>Dispositivo desativado</title>
-    <style>
-      :root { color-scheme: dark light; }
-      body { font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; background-color: #0f172a; color: #e2e8f0; margin: 0; display: grid; place-items: center; min-height: 100vh; padding: 24px; }
-      main { width: min(480px, 100%); padding: 32px; border-radius: 16px; background: linear-gradient(145deg, rgba(15,23,42,0.85), rgba(15,23,42,0.65)); box-shadow: 0 18px 42px rgba(15, 23, 42, 0.45); text-align: center; backdrop-filter: blur(14px); border: 1px solid rgba(226, 232, 240, 0.08); }
-      h1 { margin: 0 0 12px; font-size: 1.7rem; letter-spacing: -0.01em; }
-      p { margin: 8px 0; line-height: 1.6; color: rgba(226,232,240,0.88); }
-      a { display: inline-flex; align-items: center; justify-content: center; gap: 8px; margin-top: 22px; padding: 12px 18px; border-radius: 999px; background-color: #00d6eb; color: #0f172a; text-decoration: none; font-weight: 600; transition: background-color 0.2s ease, transform 0.2s ease; }
-      a:hover { background-color: #1af0ff; transform: translateY(-1px); }
-      .badge { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border-radius: 999px; background: rgba(248, 113, 113, 0.12); color: #fecaca; font-size: 0.75rem; font-weight: 600; letter-spacing: 0.04em; text-transform: uppercase; margin-bottom: 12px; }
-    </style>
-  </head>
-  <body>
-    <main>
-      <div class="badge">Acesso bloqueado</div>
-      <h1>Dispositivo desativado</h1>
-      <p>Este dispositivo foi desativado temporariamente pelos administradores. O acesso ao portal e o envio de informações ficam indisponíveis até a reativação.</p>
-      <p>Entre em contato com a equipe da Rever para solicitar a reativação deste dispositivo.</p>
-      <a href="mailto:suporte@rever.com.br">Falar com o suporte</a>
-    </main>
-  </body>
-</html>
-`
-
-export async function GET(request: NextRequest) {
-  const token = request.nextUrl.searchParams.get("token")
-  if (!token) {
-    return NextResponse.redirect(new URL("/", request.nextUrl.origin))
-  }
-
-  const redirectParam = request.nextUrl.searchParams.get("redirect") ?? "/"
-  const forwardedProto = request.headers.get("x-forwarded-proto")
-  const hostHeader = request.headers.get("x-forwarded-host") ?? request.headers.get("host")
-  const schemeFromUrl = request.nextUrl.protocol.replace(/:$/, "") || undefined
-  const derivedOrigin = hostHeader
-    ? `${forwardedProto ?? schemeFromUrl ?? "https"}://${hostHeader}`
-    : null
-  const configuredAppUrl = env.NEXT_PUBLIC_APP_URL?.trim()
-  const isLocalHost =
-    configuredAppUrl &&
-    (configuredAppUrl.includes("localhost") || configuredAppUrl.includes("127.0.0.1"))
-
-  // Se a APP_URL configurada é localhost, usar o host real do request para evitar redirecionar para 127.0.0.1 em produção.
-  const baseOrigin =
-    (!configuredAppUrl || isLocalHost) ? derivedOrigin ?? request.nextUrl.origin : configuredAppUrl
-  const redirectUrl = new URL(redirectParam, baseOrigin)
-
-  try {
-    const session = await createMachineSession(token, true)
-    const response = NextResponse.redirect(redirectUrl)
-
-    // Propaga os cookies de sessão do Better Auth (podem vir múltiplos)
-    const headersAny = session.headers as unknown as { getSetCookie?: () => string[] }
-    let setCookies: string[] = []
-    try {
-      if (typeof headersAny?.getSetCookie === "function") {
-        setCookies = headersAny.getSetCookie() ?? []
-      } else {
-        const single = session.headers.get("set-cookie")
-        if (single) setCookies = [single]
-      }
-    } catch {
-      const single = session.headers.get("set-cookie")
-      if (single) setCookies = [single]
-    }
-
-    // Converte os Set-Cookie recebidos em cookies do Next (maior compatibilidade)
-    const toPairs = (raw: string) => {
-      const [nameValue, ...attrs] = raw.split(/;\s*/)
-      const [name, ...v] = nameValue.split("=")
-      const value = v.join("=")
-      const record: Record<string, string | boolean> = { name, value }
-      for (const attr of attrs) {
-        const [k, ...vv] = attr.split("=")
-        const key = k.toLowerCase()
-        const val = vv.join("=")
-        if (!val && (key === "httponly" || key === "secure")) {
-          record[key] = true
-        } else if (val) {
-          record[key] = val
-        }
-      }
-      return record
-    }
-    for (const raw of setCookies) {
-      const rec = toPairs(raw)
-      const name = String(rec.name)
-      const value = String(rec.value)
-      const options: Parameters<typeof response.cookies.set>[2] = {
-        httpOnly: Boolean(rec["httponly"]) || /httponly/i.test(raw),
-        secure: /;\s*secure/i.test(raw),
-        path: typeof rec["path"] === "string" ? (rec["path"] as string) : "/",
-      }
-      if (typeof rec["samesite"] === "string") {
-        const s = String(rec["samesite"]).toLowerCase() as "lax" | "strict" | "none"
-        options.sameSite = s
-      }
-      if (typeof rec["domain"] === "string") options.domain = rec["domain"] as string
-      if (typeof rec["expires"] === "string") options.expires = new Date(rec["expires"] as string)
-      if (typeof rec["max-age"] === "string") options.maxAge = Number(rec["max-age"])
-      response.cookies.set(name, value, options)
-    }
-
-    const machineCookiePayload = {
-      machineId: session.machine.id,
-      persona: session.machine.persona,
-      assignedUserId: session.machine.assignedUserId,
-      assignedUserEmail: session.machine.assignedUserEmail,
-      assignedUserName: session.machine.assignedUserName,
-      assignedUserRole: session.machine.assignedUserRole,
-    }
-    const encodedContext = Buffer.from(JSON.stringify(machineCookiePayload)).toString("base64url")
-    const isSecure = redirectUrl.protocol === "https:"
-    response.cookies.set({
-      name: "machine_ctx",
-      value: encodedContext,
-      httpOnly: true,
-      sameSite: "lax",
-      secure: isSecure,
-      path: "/",
-      maxAge: 60 * 60 * 24 * 30,
-    })
-
-    return response
-  } catch (error) {
-    if (error instanceof MachineInactiveError) {
-      return new NextResponse(INACTIVE_TEMPLATE, {
-        status: 423,
-        headers: {
-          "Content-Type": "text/html; charset=utf-8",
-        },
-      })
-    }
-    console.error("[machines.handshake] Falha ao autenticar dispositivo", error)
-
-    const errorUrl = new URL("/machines/auth-error", request.nextUrl.origin)
-    errorUrl.searchParams.set("reason", "invalid_token")
-    return NextResponse.redirect(errorUrl)
-  }
-}
diff --git a/src/app/page.tsx b/src/app/page.tsx
deleted file mode 100644
index 442982d..0000000
--- a/src/app/page.tsx
+++ /dev/null
@@ -1,14 +0,0 @@
-import { redirect } from "next/navigation"
-import { getServerSession } from "@/lib/auth-server"
-import { isStaff } from "@/lib/authz"
-
-export default async function Home() {
-  const session = await getServerSession()
-  if (!session?.user) {
-    redirect("/login")
-  }
-  if (isStaff(session.user.role)) {
-    redirect("/dashboard")
-  }
-  redirect("/portal")
-}
diff --git a/src/app/portal/profile/notifications/page.tsx b/src/app/portal/profile/notifications/page.tsx
deleted file mode 100644
index 827afba..0000000
--- a/src/app/portal/profile/notifications/page.tsx
+++ /dev/null
@@ -1,43 +0,0 @@
-import type { Metadata } from "next"
-import { redirect } from "next/navigation"
-
-import { NotificationPreferencesForm } from "@/components/settings/notification-preferences-form"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const metadata: Metadata = {
-  title: "Preferências de notificação",
-  description: "Configure quais notificações por e-mail deseja receber.",
-}
-
-export default async function PortalNotificationSettingsPage() {
-  const session = await requireAuthenticatedSession()
-  const role = (session.user.role ?? "").toLowerCase()
-  const persona = (session.user.machinePersona ?? "").toLowerCase()
-
-  // Colaboradores e máquinas com persona de colaborador podem acessar
-  const allowedRoles = new Set(["collaborator", "manager", "admin", "agent"])
-  const isMachinePersonaAllowed = role === "machine" && (persona === "collaborator" || persona === "manager")
-  const allowed = allowedRoles.has(role) || isMachinePersonaAllowed
-
-  if (!allowed) {
-    redirect("/portal")
-  }
-
-  // Staff deve usar a página de configurações completa
-  const staffRoles = new Set(["admin", "manager", "agent"])
-  if (staffRoles.has(role)) {
-    redirect("/settings/notifications")
-  }
-
-  return (
-    <div className="space-y-6">
-      <div>
-        <h1 className="text-2xl font-semibold tracking-tight">Preferências de notificação</h1>
-        <p className="text-muted-foreground">
-          Configure quais notificações por e-mail deseja receber sobre seus chamados.
-        </p>
-      </div>
-      <NotificationPreferencesForm isPortal />
-    </div>
-  )
-}
diff --git a/src/app/portal/profile/page.tsx b/src/app/portal/profile/page.tsx
deleted file mode 100644
index e6a00a9..0000000
--- a/src/app/portal/profile/page.tsx
+++ /dev/null
@@ -1,28 +0,0 @@
-import type { Metadata } from "next"
-import { redirect } from "next/navigation"
-
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import { PortalProfileSettings } from "@/components/portal/portal-profile-settings"
-
-export const metadata: Metadata = {
-  title: "Meu perfil",
-  description: "Atualize seu e-mail e defina uma senha de acesso ao portal.",
-}
-
-export default async function PortalProfilePage() {
-  const session = await requireAuthenticatedSession()
-  const role = (session.user.role ?? "").toLowerCase()
-  const persona = (session.user.machinePersona ?? "").toLowerCase()
-  const allowedRoles = new Set(["collaborator", "manager", "admin", "agent"])
-  const isMachinePersonaAllowed = role === "machine" && (persona === "collaborator" || persona === "manager")
-  const allowed = allowedRoles.has(role) || isMachinePersonaAllowed
-  if (!allowed) {
-    redirect("/portal")
-  }
-
-  return (
-    <div className="space-y-6">
-      <PortalProfileSettings initialEmail={session.user.email} />
-    </div>
-  )
-}
diff --git a/src/app/portal/tickets/[id]/page.tsx b/src/app/portal/tickets/[id]/page.tsx
deleted file mode 100644
index e54fba8..0000000
--- a/src/app/portal/tickets/[id]/page.tsx
+++ /dev/null
@@ -1,6 +0,0 @@
-import { PortalTicketDetail } from "@/components/portal/portal-ticket-detail"
-
-export default async function PortalTicketDetailPage({ params }: { params: Promise<{ id: string }> }) {
-  const { id } = await params
-  return <PortalTicketDetail ticketId={id} />
-}
diff --git a/src/app/rate/[token]/page.tsx b/src/app/rate/[token]/page.tsx
deleted file mode 100644
index 67f500c..0000000
--- a/src/app/rate/[token]/page.tsx
+++ /dev/null
@@ -1,270 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import { useParams, useSearchParams } from "next/navigation"
-import { Card, CardContent, CardHeader, CardTitle, CardDescription } from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import { Textarea } from "@/components/ui/textarea"
-import { Label } from "@/components/ui/label"
-import { Loader2, CheckCircle, Star, AlertCircle } from "lucide-react"
-
-export default function RatePage() {
-  const params = useParams()
-  const searchParams = useSearchParams()
-  const token = params.token as string
-
-  const success = searchParams.get("success") === "true"
-  const alreadyRated = searchParams.get("already_rated") === "true"
-  const existingRatingStr = searchParams.get("existing_rating")
-  const initialRatingStr = searchParams.get("rating")
-
-  const existingRating = existingRatingStr ? parseInt(existingRatingStr, 10) : null
-  const initialRating = initialRatingStr ? parseInt(initialRatingStr, 10) : null
-
-  const [loading, setLoading] = useState(false)
-  const [submitted, setSubmitted] = useState(success)
-  const [rating, setRating] = useState<number>(initialRating ?? existingRating ?? 0)
-  const [hoveredRating, setHoveredRating] = useState<number>(0)
-  const [comment, setComment] = useState("")
-  const [error, setError] = useState<string | null>(null)
-
-  // Se já avaliou, mostra mensagem
-  if (alreadyRated && existingRating) {
-    return (
-      <div className="min-h-screen bg-background flex items-center justify-center p-4">
-        <Card className="w-full max-w-md">
-          <CardHeader className="text-center">
-            <div className="flex justify-center mb-4">
-              <CheckCircle className="h-16 w-16 text-emerald-500" />
-            </div>
-            <CardTitle>Chamado já avaliado</CardTitle>
-            <CardDescription>
-              Você já avaliou este chamado anteriormente.
-            </CardDescription>
-          </CardHeader>
-          <CardContent className="text-center">
-            <div className="flex justify-center gap-1 mb-4">
-              {[1, 2, 3, 4, 5].map((star) => (
-                <Star
-                  key={star}
-                  className={`h-8 w-8 ${
-                    star <= existingRating ? "fill-amber-400 text-amber-400" : "text-muted"
-                  }`}
-                />
-              ))}
-            </div>
-            <p className="text-muted-foreground text-sm">
-              Sua avaliação: {existingRating} estrela{existingRating > 1 ? "s" : ""}
-            </p>
-          </CardContent>
-        </Card>
-      </div>
-    )
-  }
-
-  // Se acabou de avaliar, mostra formulário para comentário
-  if (submitted && rating > 0) {
-    return (
-      <div className="min-h-screen bg-background flex items-center justify-center p-4">
-        <Card className="w-full max-w-md">
-          <CardHeader className="text-center">
-            <div className="flex justify-center mb-4">
-              <CheckCircle className="h-16 w-16 text-emerald-500" />
-            </div>
-            <CardTitle>Obrigado pela avaliação!</CardTitle>
-            <CardDescription>
-              Sua opinião é muito importante para nós.
-            </CardDescription>
-          </CardHeader>
-          <CardContent className="space-y-6">
-            <div className="flex justify-center gap-1">
-              {[1, 2, 3, 4, 5].map((star) => (
-                <Star
-                  key={star}
-                  className={`h-8 w-8 ${
-                    star <= rating ? "fill-amber-400 text-amber-400" : "text-muted"
-                  }`}
-                />
-              ))}
-            </div>
-
-            <div className="space-y-2">
-              <Label htmlFor="comment">Gostaria de deixar um comentário? (opcional)</Label>
-              <Textarea
-                id="comment"
-                placeholder="Conte-nos mais sobre sua experiência..."
-                value={comment}
-                onChange={(e) => setComment(e.target.value)}
-                rows={4}
-              />
-            </div>
-
-            {error && (
-              <div className="text-destructive text-sm text-center">{error}</div>
-            )}
-
-            <div className="flex gap-2">
-              <Button
-                variant="outline"
-                className="flex-1"
-                onClick={() => {
-                  window.close()
-                }}
-              >
-                Fechar
-              </Button>
-              <Button
-                className="flex-1"
-                disabled={loading}
-                onClick={async () => {
-                  if (!comment.trim()) {
-                    window.close()
-                    return
-                  }
-
-                  setLoading(true)
-                  setError(null)
-
-                  try {
-                    const response = await fetch("/api/tickets/rate", {
-                      method: "POST",
-                      headers: { "Content-Type": "application/json" },
-                      body: JSON.stringify({ token, rating, comment }),
-                    })
-
-                    if (!response.ok) {
-                      const data = await response.json()
-                      throw new Error(data.error || "Erro ao enviar comentário")
-                    }
-
-                    window.close()
-                  } catch (err) {
-                    setError(err instanceof Error ? err.message : "Erro desconhecido")
-                  } finally {
-                    setLoading(false)
-                  }
-                }}
-              >
-                {loading ? (
-                  <>
-                    <Loader2 className="h-4 w-4 mr-2 animate-spin" />
-                    Enviando...
-                  </>
-                ) : (
-                  "Enviar comentário"
-                )}
-              </Button>
-            </div>
-          </CardContent>
-        </Card>
-      </div>
-    )
-  }
-
-  // Formulário de avaliação
-  return (
-    <div className="min-h-screen bg-background flex items-center justify-center p-4">
-      <Card className="w-full max-w-md">
-        <CardHeader className="text-center">
-          <div className="flex items-center justify-center gap-2 mb-4">
-            <div className="w-10 h-10 bg-primary rounded-lg flex items-center justify-center">
-              <span className="text-primary-foreground font-bold text-lg">R</span>
-            </div>
-            <span className="text-xl font-semibold">Raven</span>
-          </div>
-          <CardTitle>Como foi o atendimento?</CardTitle>
-          <CardDescription>
-            Sua avaliação nos ajuda a melhorar nosso serviço.
-          </CardDescription>
-        </CardHeader>
-        <CardContent className="space-y-6">
-          {/* Estrelas */}
-          <div className="flex justify-center gap-2">
-            {[1, 2, 3, 4, 5].map((star) => (
-              <button
-                key={star}
-                type="button"
-                className="p-1 transition-transform hover:scale-110 focus:outline-none focus:ring-2 focus:ring-primary focus:ring-offset-2 rounded"
-                onMouseEnter={() => setHoveredRating(star)}
-                onMouseLeave={() => setHoveredRating(0)}
-                onClick={() => setRating(star)}
-              >
-                <Star
-                  className={`h-10 w-10 transition-colors ${
-                    star <= (hoveredRating || rating)
-                      ? "fill-amber-400 text-amber-400"
-                      : "text-muted hover:text-amber-200"
-                  }`}
-                />
-              </button>
-            ))}
-          </div>
-
-          {/* Labels */}
-          <div className="flex justify-between text-xs text-muted-foreground px-2">
-            <span>Ruim</span>
-            <span>Excelente</span>
-          </div>
-
-          {/* Comentário */}
-          <div className="space-y-2">
-            <Label htmlFor="comment">Comentário (opcional)</Label>
-            <Textarea
-              id="comment"
-              placeholder="Conte-nos mais sobre sua experiência..."
-              value={comment}
-              onChange={(e) => setComment(e.target.value)}
-              rows={4}
-            />
-          </div>
-
-          {error && (
-            <div className="flex items-center gap-2 text-destructive text-sm">
-              <AlertCircle className="h-4 w-4" />
-              {error}
-            </div>
-          )}
-
-          {/* Botão */}
-          <Button
-            className="w-full"
-            size="lg"
-            disabled={rating === 0 || loading}
-            onClick={async () => {
-              setLoading(true)
-              setError(null)
-
-              try {
-                const response = await fetch("/api/tickets/rate", {
-                  method: "POST",
-                  headers: { "Content-Type": "application/json" },
-                  body: JSON.stringify({ token, rating, comment }),
-                })
-
-                if (!response.ok) {
-                  const data = await response.json()
-                  throw new Error(data.error || "Erro ao enviar avaliação")
-                }
-
-                setSubmitted(true)
-              } catch (err) {
-                setError(err instanceof Error ? err.message : "Erro desconhecido")
-              } finally {
-                setLoading(false)
-              }
-            }}
-          >
-            {loading ? (
-              <>
-                <Loader2 className="h-4 w-4 mr-2 animate-spin" />
-                Enviando...
-              </>
-            ) : (
-              "Enviar avaliação"
-            )}
-          </Button>
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
diff --git a/src/app/recuperar/forgot-password-page-client.tsx b/src/app/recuperar/forgot-password-page-client.tsx
deleted file mode 100644
index 01e81ed..0000000
--- a/src/app/recuperar/forgot-password-page-client.tsx
+++ /dev/null
@@ -1,203 +0,0 @@
-"use client"
-
-import { useState } from "react"
-import Image from "next/image"
-import Link from "next/link"
-import dynamic from "next/dynamic"
-import { ArrowLeft, Loader2, Mail } from "lucide-react"
-import { toast } from "sonner"
-
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import {
-  Field,
-  FieldDescription,
-  FieldGroup,
-  FieldLabel,
-} from "@/components/ui/field"
-import { Input } from "@/components/ui/input"
-
-const ShaderBackground = dynamic(
-  () => import("@/components/background-paper-shaders-wrapper"),
-  { ssr: false }
-)
-
-export function ForgotPasswordPageClient() {
-  const [email, setEmail] = useState("")
-  const [isSubmitting, setIsSubmitting] = useState(false)
-  const [isSuccess, setIsSuccess] = useState(false)
-
-  async function handleSubmit(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    if (isSubmitting) return
-    if (!email) {
-      toast.error("Informe seu e-mail")
-      return
-    }
-
-    setIsSubmitting(true)
-    try {
-      const response = await fetch("/api/auth/forgot-password", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ email }),
-      })
-
-      const data = await response.json()
-
-      if (!response.ok) {
-        toast.error(data.error ?? "Erro ao processar solicitação")
-        return
-      }
-
-      setIsSuccess(true)
-      toast.success("E-mail de recuperação enviado!")
-    } catch (error) {
-      console.error("Erro ao solicitar recuperação", error)
-      toast.error("Não foi possível processar. Tente novamente")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  return (
-    <div className="grid min-h-svh lg:grid-cols-2">
-      <div className="flex flex-col gap-6 p-6 md:p-10">
-        <div className="flex flex-col items-center gap-2 text-center">
-          <Link href="/" className="group flex flex-col items-center gap-2">
-            <div className="flex items-center gap-2">
-              <span className="text-2xl font-bold tracking-tight text-neutral-900">
-                Raven
-              </span>
-              <span className="rounded-full bg-neutral-900 px-2.5 py-0.5 text-xs font-medium text-white">
-                Helpdesk
-              </span>
-            </div>
-            <span className="text-sm text-neutral-500">
-              Por Rever Tecnologia
-            </span>
-          </Link>
-        </div>
-        <div className="flex flex-1 items-center justify-center">
-          <div className="w-full max-w-sm rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
-            {isSuccess ? (
-              <SuccessMessage email={email} />
-            ) : (
-              <ForgotPasswordForm
-                email={email}
-                setEmail={setEmail}
-                isSubmitting={isSubmitting}
-                onSubmit={handleSubmit}
-              />
-            )}
-          </div>
-        </div>
-        <div className="flex justify-center">
-          <Image
-            src="/logo-raven.png"
-            alt="Logotipo Raven"
-            width={160}
-            height={160}
-            className="h-16 w-auto"
-            priority
-          />
-        </div>
-        <footer className="flex justify-center text-sm text-neutral-500">
-          Desenvolvido por Esdras Renan
-        </footer>
-      </div>
-      <div className="relative hidden overflow-hidden bg-gradient-to-br from-neutral-800 via-neutral-700 to-neutral-600 lg:flex">
-        <ShaderBackground className="h-full w-full opacity-50" />
-        <div className="absolute inset-0 flex items-center justify-center px-8">
-          <div className="text-center text-white">
-            <h2 className="text-5xl font-bold tracking-tight leading-tight">Recuperar acesso</h2>
-            <p className="mt-4 text-xl text-neutral-300">
-              Enviaremos as instruções para seu e-mail
-            </p>
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
-
-function ForgotPasswordForm({
-  email,
-  setEmail,
-  isSubmitting,
-  onSubmit,
-}: {
-  email: string
-  setEmail: (value: string) => void
-  isSubmitting: boolean
-  onSubmit: (event: React.FormEvent<HTMLFormElement>) => void
-}) {
-  return (
-    <form onSubmit={onSubmit} className={cn("flex flex-col gap-6", isSubmitting && "pointer-events-none opacity-70")}>
-      <FieldGroup>
-        <div className="flex flex-col items-center gap-1 text-center">
-          <h1 className="text-2xl font-bold">Recuperar senha</h1>
-          <p className="text-muted-foreground text-sm text-balance">
-            Informe seu e-mail para receber as instruções de redefinição de senha.
-          </p>
-        </div>
-        <Field>
-          <FieldLabel htmlFor="email">E-mail</FieldLabel>
-          <Input
-            id="email"
-            type="email"
-            placeholder="seu@email.com"
-            autoComplete="email"
-            value={email}
-            onChange={(event) => setEmail(event.target.value)}
-            disabled={isSubmitting}
-            required
-          />
-        </Field>
-        <Field>
-          <Button type="submit" disabled={isSubmitting} className="gap-2">
-            {isSubmitting && <Loader2 className="size-4 animate-spin" />}
-            Enviar instruções
-          </Button>
-        </Field>
-        <Field>
-          <Link
-            href="/login"
-            className="flex items-center justify-center gap-2 text-sm text-muted-foreground hover:text-foreground transition-colors"
-          >
-            <ArrowLeft className="size-4" />
-            Voltar para o login
-          </Link>
-        </Field>
-      </FieldGroup>
-    </form>
-  )
-}
-
-function SuccessMessage({ email }: { email: string }) {
-  return (
-    <FieldGroup>
-      <div className="flex flex-col items-center gap-4 text-center">
-        <div className="flex size-14 items-center justify-center rounded-full bg-green-100">
-          <Mail className="size-7 text-green-600" />
-        </div>
-        <h1 className="text-2xl font-bold">Verifique seu e-mail</h1>
-        <p className="text-muted-foreground text-sm text-balance">
-          Se existir uma conta com o e-mail <strong>{email}</strong>, você receberá um link para redefinir sua senha.
-        </p>
-        <FieldDescription className="text-sm">
-          O link expira em 1 hora. Verifique também sua caixa de spam.
-        </FieldDescription>
-      </div>
-      <div className="mt-4">
-        <Link
-          href="/login"
-          className="flex items-center justify-center gap-2 text-sm text-muted-foreground hover:text-foreground transition-colors"
-        >
-          <ArrowLeft className="size-4" />
-          Voltar para o login
-        </Link>
-      </div>
-    </FieldGroup>
-  )
-}
diff --git a/src/app/recuperar/page.tsx b/src/app/recuperar/page.tsx
deleted file mode 100644
index 7b510a1..0000000
--- a/src/app/recuperar/page.tsx
+++ /dev/null
@@ -1,11 +0,0 @@
-import { Suspense } from "react"
-
-import { ForgotPasswordPageClient } from "./forgot-password-page-client"
-
-export default function ForgotPasswordPage() {
-  return (
-    <Suspense fallback={<div className="flex min-h-svh items-center justify-center">Carregando...</div>}>
-      <ForgotPasswordPageClient />
-    </Suspense>
-  )
-}
diff --git a/src/app/redefinir-senha/page.tsx b/src/app/redefinir-senha/page.tsx
deleted file mode 100644
index 8fe78ac..0000000
--- a/src/app/redefinir-senha/page.tsx
+++ /dev/null
@@ -1,11 +0,0 @@
-import { Suspense } from "react"
-
-import { ResetPasswordPageClient } from "./reset-password-page-client"
-
-export default function ResetPasswordPage() {
-  return (
-    <Suspense fallback={<div className="flex min-h-svh items-center justify-center">Carregando...</div>}>
-      <ResetPasswordPageClient />
-    </Suspense>
-  )
-}
diff --git a/src/app/redefinir-senha/reset-password-page-client.tsx b/src/app/redefinir-senha/reset-password-page-client.tsx
deleted file mode 100644
index 99abf80..0000000
--- a/src/app/redefinir-senha/reset-password-page-client.tsx
+++ /dev/null
@@ -1,293 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import Image from "next/image"
-import Link from "next/link"
-import { useRouter, useSearchParams } from "next/navigation"
-import dynamic from "next/dynamic"
-import { ArrowLeft, CheckCircle, Loader2, XCircle } from "lucide-react"
-import { toast } from "sonner"
-
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import {
-  Field,
-  FieldDescription,
-  FieldGroup,
-  FieldLabel,
-} from "@/components/ui/field"
-import { Input } from "@/components/ui/input"
-
-const ShaderBackground = dynamic(
-  () => import("@/components/background-paper-shaders-wrapper"),
-  { ssr: false }
-)
-
-type PageState = "loading" | "invalid" | "form" | "success"
-
-export function ResetPasswordPageClient() {
-  const router = useRouter()
-  const searchParams = useSearchParams()
-  const token = searchParams?.get("token") ?? ""
-
-  const [pageState, setPageState] = useState<PageState>("loading")
-  const [password, setPassword] = useState("")
-  const [confirmPassword, setConfirmPassword] = useState("")
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  useEffect(() => {
-    if (!token) {
-      setPageState("invalid")
-      return
-    }
-
-    async function validateToken() {
-      try {
-        const response = await fetch(`/api/auth/reset-password?token=${token}`)
-        const data = await response.json()
-        setPageState(data.valid ? "form" : "invalid")
-      } catch {
-        setPageState("invalid")
-      }
-    }
-
-    validateToken()
-  }, [token])
-
-  async function handleSubmit(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    if (isSubmitting) return
-
-    if (password.length < 6) {
-      toast.error("A senha deve ter pelo menos 6 caracteres")
-      return
-    }
-
-    if (password !== confirmPassword) {
-      toast.error("As senhas não conferem")
-      return
-    }
-
-    setIsSubmitting(true)
-    try {
-      const response = await fetch("/api/auth/reset-password", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ token, password }),
-      })
-
-      const data = await response.json()
-
-      if (!response.ok) {
-        toast.error(data.error ?? "Erro ao redefinir senha")
-        return
-      }
-
-      setPageState("success")
-      toast.success("Senha redefinida com sucesso!")
-    } catch (error) {
-      console.error("Erro ao redefinir senha", error)
-      toast.error("Não foi possível redefinir a senha. Tente novamente")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  return (
-    <div className="grid min-h-svh lg:grid-cols-2">
-      <div className="flex flex-col gap-6 p-6 md:p-10">
-        <div className="flex flex-col items-center gap-2 text-center">
-          <Link href="/" className="group flex flex-col items-center gap-2">
-            <div className="flex items-center gap-2">
-              <span className="text-2xl font-bold tracking-tight text-neutral-900">
-                Raven
-              </span>
-              <span className="rounded-full bg-neutral-900 px-2.5 py-0.5 text-xs font-medium text-white">
-                Helpdesk
-              </span>
-            </div>
-            <span className="text-sm text-neutral-500">
-              Por Rever Tecnologia
-            </span>
-          </Link>
-        </div>
-        <div className="flex flex-1 items-center justify-center">
-          <div className="w-full max-w-sm rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
-            {pageState === "loading" && <LoadingState />}
-            {pageState === "invalid" && <InvalidTokenState />}
-            {pageState === "form" && (
-              <ResetPasswordForm
-                password={password}
-                setPassword={setPassword}
-                confirmPassword={confirmPassword}
-                setConfirmPassword={setConfirmPassword}
-                isSubmitting={isSubmitting}
-                onSubmit={handleSubmit}
-              />
-            )}
-            {pageState === "success" && <SuccessState />}
-          </div>
-        </div>
-        <div className="flex justify-center">
-          <Image
-            src="/logo-raven.png"
-            alt="Logotipo Raven"
-            width={160}
-            height={160}
-            className="h-16 w-auto"
-            priority
-          />
-        </div>
-        <footer className="flex justify-center text-sm text-neutral-500">
-          Desenvolvido por Esdras Renan
-        </footer>
-      </div>
-      <div className="relative hidden overflow-hidden bg-gradient-to-br from-neutral-800 via-neutral-700 to-neutral-600 lg:flex">
-        <ShaderBackground className="h-full w-full opacity-50" />
-        <div className="absolute inset-0 flex items-center justify-center px-8">
-          <div className="text-center text-white">
-            <h2 className="text-5xl font-bold tracking-tight leading-tight">Nova senha</h2>
-            <p className="mt-4 text-xl text-neutral-300">
-              Crie uma senha segura para sua conta
-            </p>
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
-
-function LoadingState() {
-  return (
-    <FieldGroup>
-      <div className="flex flex-col items-center gap-4 text-center py-8">
-        <Loader2 className="size-10 animate-spin text-muted-foreground" />
-        <p className="text-muted-foreground text-sm">Validando seu link...</p>
-      </div>
-    </FieldGroup>
-  )
-}
-
-function InvalidTokenState() {
-  return (
-    <FieldGroup>
-      <div className="flex flex-col items-center gap-4 text-center">
-        <div className="flex size-14 items-center justify-center rounded-full bg-red-100">
-          <XCircle className="size-7 text-red-600" />
-        </div>
-        <h1 className="text-2xl font-bold">Link inválido</h1>
-        <p className="text-muted-foreground text-sm text-balance">
-          Este link de redefinição de senha é inválido ou já expirou.
-        </p>
-        <FieldDescription className="text-sm">
-          Solicite um novo link na página de recuperação de senha.
-        </FieldDescription>
-      </div>
-      <div className="mt-6 flex flex-col gap-3">
-        <Button asChild>
-          <Link href="/recuperar">Solicitar novo link</Link>
-        </Button>
-        <Link
-          href="/login"
-          className="flex items-center justify-center gap-2 text-sm text-muted-foreground hover:text-foreground transition-colors"
-        >
-          <ArrowLeft className="size-4" />
-          Voltar para o login
-        </Link>
-      </div>
-    </FieldGroup>
-  )
-}
-
-function ResetPasswordForm({
-  password,
-  setPassword,
-  confirmPassword,
-  setConfirmPassword,
-  isSubmitting,
-  onSubmit,
-}: {
-  password: string
-  setPassword: (value: string) => void
-  confirmPassword: string
-  setConfirmPassword: (value: string) => void
-  isSubmitting: boolean
-  onSubmit: (event: React.FormEvent<HTMLFormElement>) => void
-}) {
-  return (
-    <form onSubmit={onSubmit} className={cn("flex flex-col gap-6", isSubmitting && "pointer-events-none opacity-70")}>
-      <FieldGroup>
-        <div className="flex flex-col items-center gap-1 text-center">
-          <h1 className="text-2xl font-bold">Nova senha</h1>
-          <p className="text-muted-foreground text-sm text-balance">
-            Digite sua nova senha abaixo. Escolha uma senha segura com pelo menos 6 caracteres.
-          </p>
-        </div>
-        <Field>
-          <FieldLabel htmlFor="password">Nova senha</FieldLabel>
-          <Input
-            id="password"
-            type="password"
-            placeholder="Digite sua nova senha"
-            autoComplete="new-password"
-            value={password}
-            onChange={(event) => setPassword(event.target.value)}
-            disabled={isSubmitting}
-            required
-            minLength={6}
-          />
-        </Field>
-        <Field>
-          <FieldLabel htmlFor="confirmPassword">Confirmar senha</FieldLabel>
-          <Input
-            id="confirmPassword"
-            type="password"
-            placeholder="Digite novamente"
-            autoComplete="new-password"
-            value={confirmPassword}
-            onChange={(event) => setConfirmPassword(event.target.value)}
-            disabled={isSubmitting}
-            required
-            minLength={6}
-          />
-        </Field>
-        <Field>
-          <Button type="submit" disabled={isSubmitting} className="gap-2">
-            {isSubmitting && <Loader2 className="size-4 animate-spin" />}
-            Redefinir senha
-          </Button>
-        </Field>
-        <Field>
-          <Link
-            href="/login"
-            className="flex items-center justify-center gap-2 text-sm text-muted-foreground hover:text-foreground transition-colors"
-          >
-            <ArrowLeft className="size-4" />
-            Voltar para o login
-          </Link>
-        </Field>
-      </FieldGroup>
-    </form>
-  )
-}
-
-function SuccessState() {
-  return (
-    <FieldGroup>
-      <div className="flex flex-col items-center gap-4 text-center">
-        <div className="flex size-14 items-center justify-center rounded-full bg-green-100">
-          <CheckCircle className="size-7 text-green-600" />
-        </div>
-        <h1 className="text-2xl font-bold">Senha redefinida!</h1>
-        <p className="text-muted-foreground text-sm text-balance">
-          Sua senha foi alterada com sucesso. Você já pode fazer login com sua nova senha.
-        </p>
-      </div>
-      <div className="mt-6">
-        <Button asChild className="w-full">
-          <Link href="/login">Ir para o login</Link>
-        </Button>
-      </div>
-    </FieldGroup>
-  )
-}
diff --git a/src/app/reports/backlog/page.tsx b/src/app/reports/backlog/page.tsx
deleted file mode 100644
index a0387a3..0000000
--- a/src/app/reports/backlog/page.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { BacklogReport } from "@/components/reports/backlog-report"
-import { SiteHeader } from "@/components/site-header"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function ReportsBacklogPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Backlog e Prioridades"
-          lead="Avalie o volume de tickets em aberto, prioridades e filas mais pressionadas."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <BacklogReport />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/reports/categories/page.tsx b/src/app/reports/categories/page.tsx
deleted file mode 100644
index 6cea5be..0000000
--- a/src/app/reports/categories/page.tsx
+++ /dev/null
@@ -1,25 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { CategoryReport } from "@/components/reports/category-report"
-import { SiteHeader } from "@/components/site-header"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function ReportsCategoriesPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Categorias e agentes"
-          lead="Acompanhe os temas mais atendidos e descubra quais agentes concentram cada tipo de solicitação."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <CategoryReport />
-      </div>
-    </AppShell>
-  )
-}
-
diff --git a/src/app/reports/company/page.tsx b/src/app/reports/company/page.tsx
deleted file mode 100644
index b8baccf..0000000
--- a/src/app/reports/company/page.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { CompanyReport } from "@/components/reports/company-report"
-import { SiteHeader } from "@/components/site-header"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function ReportsCompanyPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Visão por Empresa"
-          lead="Monitore tickets, inventário e colaboradores de um cliente específico em um só lugar."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <CompanyReport />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/reports/csat/page.tsx b/src/app/reports/csat/page.tsx
deleted file mode 100644
index bc92568..0000000
--- a/src/app/reports/csat/page.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { CsatReport } from "@/components/reports/csat-report"
-import { SiteHeader } from "@/components/site-header"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function ReportsCsatPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Relatório de CSAT"
-          lead="Visualize a satisfação dos clientes e identifique pontos de melhoria na entrega."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <CsatReport />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/reports/hours/page.tsx b/src/app/reports/hours/page.tsx
deleted file mode 100644
index 6038913..0000000
--- a/src/app/reports/hours/page.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { HoursReport } from "@/components/reports/hours-report"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function ReportsHoursPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Horas"
-          lead="Acompanhe horas internas e externas por empresa e compare com a meta mensal contratada."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <HoursReport />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/reports/machines/page.tsx b/src/app/reports/machines/page.tsx
deleted file mode 100644
index 37200cf..0000000
--- a/src/app/reports/machines/page.tsx
+++ /dev/null
@@ -1,25 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { MachineCategoryReport } from "@/components/reports/machine-category-report"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function ReportsMachinesPage() {
-  await requireAuthenticatedSession()
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Máquinas x categorias"
-          lead="Acompanhe quantos chamados cada máquina abriu por categoria, dia a dia, filtrando por empresa e período."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-7xl px-4 pb-12 lg:px-6">
-        <MachineCategoryReport />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/reports/sla/page.tsx b/src/app/reports/sla/page.tsx
deleted file mode 100644
index 670831d..0000000
--- a/src/app/reports/sla/page.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SlaReport } from "@/components/reports/sla-report"
-import { SiteHeader } from "@/components/site-header"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-
-export default async function ReportsSlaPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="SLA & Produtividade"
-          lead="Visão consolidada de SLA por fila, categoria/prioridade e desempenho da equipe."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-4 pb-12 lg:px-6">
-        <SlaReport />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/settings/checklists/page.tsx b/src/app/settings/checklists/page.tsx
deleted file mode 100644
index fe04dfd..0000000
--- a/src/app/settings/checklists/page.tsx
+++ /dev/null
@@ -1,27 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { ChecklistTemplatesManager } from "@/components/settings/checklist-templates-manager"
-import { SiteHeader } from "@/components/site-header"
-import { requireAdminSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-export const runtime = "nodejs"
-
-export default async function ChecklistTemplatesPage() {
-  await requireAdminSession()
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Templates de checklist"
-          lead="Crie modelos globais ou por empresa para padronizar tarefas do atendimento."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-6 pb-12 lg:px-8">
-        <ChecklistTemplatesManager />
-      </div>
-    </AppShell>
-  )
-}
-
diff --git a/src/app/settings/notifications/page.tsx b/src/app/settings/notifications/page.tsx
deleted file mode 100644
index c63482b..0000000
--- a/src/app/settings/notifications/page.tsx
+++ /dev/null
@@ -1,38 +0,0 @@
-import type { Metadata } from "next"
-import { redirect } from "next/navigation"
-
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { NotificationPreferencesForm } from "@/components/settings/notification-preferences-form"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export const metadata: Metadata = {
-  title: "Preferências de notificação",
-  description: "Configure quais notificações por e-mail deseja receber.",
-}
-
-export default async function NotificationSettingsPage() {
-  const session = await requireAuthenticatedSession()
-  const role = (session.user.role ?? "").toLowerCase()
-
-  // Apenas staff pode acessar esta página
-  const staffRoles = new Set(["admin", "manager", "agent"])
-  if (!staffRoles.has(role)) {
-    redirect("/portal/profile/notifications")
-  }
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Preferências de notificação"
-          lead="Configure como e quando deseja receber notificações por e-mail"
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-3xl px-4 pb-12 lg:px-6">
-        <NotificationPreferencesForm />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/settings/templates/page.tsx b/src/app/settings/templates/page.tsx
deleted file mode 100644
index 12329ef..0000000
--- a/src/app/settings/templates/page.tsx
+++ /dev/null
@@ -1,26 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { CommentTemplatesManager } from "@/components/settings/comment-templates-manager"
-import { SiteHeader } from "@/components/site-header"
-import { requireStaffSession } from "@/lib/auth-server"
-
-export const dynamic = "force-dynamic"
-export const runtime = "nodejs"
-
-export default async function CommentTemplatesPage() {
-  await requireStaffSession()
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Templates de comentário"
-          lead="Mantenha respostas prontas e alinhadas com a voz da Rever."
-        />
-      }
-    >
-      <div className="mx-auto w-full max-w-6xl px-6 pb-12 lg:px-8">
-        <CommentTemplatesManager />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/ticket-view/[token]/page.tsx b/src/app/ticket-view/[token]/page.tsx
deleted file mode 100644
index ab2ef13..0000000
--- a/src/app/ticket-view/[token]/page.tsx
+++ /dev/null
@@ -1,340 +0,0 @@
-"use client"
-
-import { useEffect, useState, useCallback } from "react"
-import { useParams } from "next/navigation"
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Loader2, ExternalLink, CheckCircle, AlertCircle, Clock, MessageSquare } from "lucide-react"
-import { getTicketStatusMeta } from "@/lib/ticket-status-style"
-import { getTicketPriorityMeta } from "@/lib/ticket-priority-style"
-
-interface TicketData {
-  id: string
-  reference: number
-  subject: string
-  summary: string | null
-  status: string
-  priority: string
-  channel: string
-  createdAt: string
-  resolvedAt: string | null
-  requester: {
-    id: string
-    name: string
-  }
-  assignee: {
-    id: string
-    name: string
-  } | null
-  company: {
-    id: string
-    name: string
-  } | null
-  comments: Array<{
-    id: string
-    body: string
-    createdAt: string
-    author: {
-      id: string
-      name: string
-    }
-  }>
-  rating: {
-    rating: number
-    comment: string | null
-    createdAt: string
-  } | null
-}
-
-interface TokenData {
-  id: string
-  scope: string
-  expiresAt: string
-  used: boolean
-}
-
-export default function TicketViewPage() {
-  const params = useParams()
-  const token = params.token as string
-
-  const [loading, setLoading] = useState(true)
-  const [error, setError] = useState<string | null>(null)
-  const [ticket, setTicket] = useState<TicketData | null>(null)
-  const [tokenData, setTokenData] = useState<TokenData | null>(null)
-  const [tryingRaven, setTryingRaven] = useState(true)
-  const [ravenAvailable, setRavenAvailable] = useState(false)
-
-  const loadTicket = useCallback(async () => {
-    try {
-      setLoading(true)
-      const response = await fetch(`/api/ticket-access/${token}`)
-
-      if (!response.ok) {
-        const data = await response.json()
-        throw new Error(data.error || "Erro ao carregar chamado")
-      }
-
-      const data = await response.json()
-      setTicket(data.ticket)
-      setTokenData(data.token)
-    } catch (err) {
-      setError(err instanceof Error ? err.message : "Erro desconhecido")
-    } finally {
-      setLoading(false)
-    }
-  }, [token])
-
-  // Tenta abrir o protocolo raven://
-  useEffect(() => {
-    if (!token) return
-
-    const tryRavenProtocol = async () => {
-      setTryingRaven(true)
-
-      // Tenta abrir o protocolo raven://
-      const ravenUrl = `raven://ticket/${token}`
-
-      // Cria um iframe oculto para detectar se o protocolo foi aceito
-      const iframe = document.createElement("iframe")
-      iframe.style.display = "none"
-      document.body.appendChild(iframe)
-
-      let protocolHandled = false
-
-      // Listener para detectar se o navegador aceitou o protocolo
-      const handleBlur = () => {
-        protocolHandled = true
-        setRavenAvailable(true)
-      }
-
-      window.addEventListener("blur", handleBlur)
-
-      // Tenta navegar para o protocolo
-      try {
-        window.location.href = ravenUrl
-      } catch {
-        // Protocolo não suportado
-      }
-
-      // Aguarda 2 segundos para ver se o protocolo foi aceito
-      setTimeout(() => {
-        window.removeEventListener("blur", handleBlur)
-        document.body.removeChild(iframe)
-
-        if (!protocolHandled) {
-          // Protocolo não foi aceito, carrega o ticket no navegador
-          setTryingRaven(false)
-          loadTicket()
-        }
-      }, 2000)
-    }
-
-    tryRavenProtocol()
-  }, [token, loadTicket])
-
-  const formatDate = (dateStr: string) => {
-    return new Date(dateStr).toLocaleString("pt-BR", {
-      timeZone: "America/Sao_Paulo",
-      day: "2-digit",
-      month: "2-digit",
-      year: "numeric",
-      hour: "2-digit",
-      minute: "2-digit",
-    })
-  }
-
-  // Mostra tela de "Abrindo no Raven..."
-  if (tryingRaven) {
-    return (
-      <div className="min-h-screen bg-background flex items-center justify-center p-4">
-        <Card className="w-full max-w-md">
-          <CardContent className="pt-6 text-center">
-            <Loader2 className="h-12 w-12 animate-spin mx-auto mb-4 text-primary" />
-            <h2 className="text-xl font-semibold mb-2">Abrindo no Raven...</h2>
-            <p className="text-muted-foreground text-sm">
-              Se o aplicativo Raven estiver instalado, ele abrirá automaticamente.
-            </p>
-            <p className="text-muted-foreground text-sm mt-2">
-              Caso contrário, o chamado será exibido aqui em instantes.
-            </p>
-          </CardContent>
-        </Card>
-      </div>
-    )
-  }
-
-  // Mostra loading
-  if (loading) {
-    return (
-      <div className="min-h-screen bg-background flex items-center justify-center p-4">
-        <Card className="w-full max-w-md">
-          <CardContent className="pt-6 text-center">
-            <Loader2 className="h-12 w-12 animate-spin mx-auto mb-4 text-primary" />
-            <h2 className="text-xl font-semibold">Carregando chamado...</h2>
-          </CardContent>
-        </Card>
-      </div>
-    )
-  }
-
-  // Mostra erro
-  if (error) {
-    return (
-      <div className="min-h-screen bg-background flex items-center justify-center p-4">
-        <Card className="w-full max-w-md">
-          <CardContent className="pt-6 text-center">
-            <AlertCircle className="h-12 w-12 mx-auto mb-4 text-destructive" />
-            <h2 className="text-xl font-semibold mb-2">Erro ao carregar</h2>
-            <p className="text-muted-foreground">{error}</p>
-            <Button className="mt-4" onClick={() => loadTicket()}>
-              Tentar novamente
-            </Button>
-          </CardContent>
-        </Card>
-      </div>
-    )
-  }
-
-  if (!ticket) return null
-
-  const statusMeta = getTicketStatusMeta(ticket.status)
-  const priorityMeta = getTicketPriorityMeta(ticket.priority)
-
-  return (
-    <div className="min-h-screen bg-background p-4">
-      <div className="max-w-3xl mx-auto space-y-6">
-        {/* Header */}
-        <div className="flex items-center justify-between">
-          <div className="flex items-center gap-2">
-            <div className="w-10 h-10 bg-primary rounded-lg flex items-center justify-center">
-              <span className="text-primary-foreground font-bold text-lg">R</span>
-            </div>
-            <span className="text-xl font-semibold">Raven</span>
-          </div>
-          {ravenAvailable && (
-            <Button variant="outline" size="sm" asChild>
-              <a href={`raven://ticket/${token}`}>
-                <ExternalLink className="h-4 w-4 mr-2" />
-                Abrir no Raven
-              </a>
-            </Button>
-          )}
-        </div>
-
-        {/* Ticket Card */}
-        <Card>
-          <CardHeader>
-            <div className="flex items-start justify-between gap-4">
-              <div>
-                <div className="flex items-center gap-2 mb-2">
-                  <Badge variant="outline" className="font-mono">
-                    #{ticket.reference}
-                  </Badge>
-                  <Badge className={statusMeta.badgeClass}>
-                    {statusMeta.label}
-                  </Badge>
-                  <Badge className={priorityMeta.badgeClass}>
-                    {priorityMeta.label}
-                  </Badge>
-                </div>
-                <CardTitle className="text-xl">{ticket.subject}</CardTitle>
-              </div>
-            </div>
-          </CardHeader>
-          <CardContent className="space-y-6">
-            {/* Informações */}
-            <div className="grid grid-cols-2 gap-4 text-sm">
-              <div>
-                <span className="text-muted-foreground">Solicitante</span>
-                <p className="font-medium">{ticket.requester.name}</p>
-              </div>
-              <div>
-                <span className="text-muted-foreground">Responsável</span>
-                <p className="font-medium">{ticket.assignee?.name ?? "Não atribuído"}</p>
-              </div>
-              <div>
-                <span className="text-muted-foreground">Criado em</span>
-                <p className="font-medium">{formatDate(ticket.createdAt)}</p>
-              </div>
-              {ticket.resolvedAt && (
-                <div>
-                  <span className="text-muted-foreground">Resolvido em</span>
-                  <p className="font-medium">{formatDate(ticket.resolvedAt)}</p>
-                </div>
-              )}
-              {ticket.company && (
-                <div>
-                  <span className="text-muted-foreground">Empresa</span>
-                  <p className="font-medium">{ticket.company.name}</p>
-                </div>
-              )}
-            </div>
-
-            {/* Resumo */}
-            {ticket.summary && (
-              <div>
-                <h3 className="text-sm font-medium text-muted-foreground mb-2">Descrição</h3>
-                <p className="text-sm whitespace-pre-wrap">{ticket.summary}</p>
-              </div>
-            )}
-
-            {/* Avaliação */}
-            {ticket.rating && (
-              <div className="bg-muted/50 rounded-lg p-4">
-                <div className="flex items-center gap-2 mb-2">
-                  <CheckCircle className="h-4 w-4 text-emerald-500" />
-                  <span className="text-sm font-medium">Avaliação</span>
-                </div>
-                <div className="flex items-center gap-1 mb-2">
-                  {[1, 2, 3, 4, 5].map((star) => (
-                    <span
-                      key={star}
-                      className={`text-xl ${star <= ticket.rating!.rating ? "text-amber-400" : "text-muted"}`}
-                    >
-                      ★
-                    </span>
-                  ))}
-                </div>
-                {ticket.rating.comment && (
-                  <p className="text-sm text-muted-foreground">{ticket.rating.comment}</p>
-                )}
-              </div>
-            )}
-
-            {/* Comentários */}
-            {ticket.comments.length > 0 && (
-              <div>
-                <h3 className="text-sm font-medium text-muted-foreground mb-4 flex items-center gap-2">
-                  <MessageSquare className="h-4 w-4" />
-                  Últimas atualizações
-                </h3>
-                <div className="space-y-4">
-                  {ticket.comments.map((comment) => (
-                    <div key={comment.id} className="border-l-2 border-primary pl-4">
-                      <div className="flex items-center gap-2 mb-1">
-                        <span className="text-sm font-medium">{comment.author.name}</span>
-                        <span className="text-xs text-muted-foreground flex items-center gap-1">
-                          <Clock className="h-3 w-3" />
-                          {formatDate(comment.createdAt)}
-                        </span>
-                      </div>
-                      <p className="text-sm whitespace-pre-wrap">{comment.body}</p>
-                    </div>
-                  ))}
-                </div>
-              </div>
-            )}
-          </CardContent>
-        </Card>
-
-        {/* Footer */}
-        <p className="text-center text-xs text-muted-foreground">
-          Este link expira em {tokenData ? formatDate(tokenData.expiresAt) : "breve"}.
-          <br />
-          Para acesso completo, utilize o aplicativo Raven ou acesse o portal.
-        </p>
-      </div>
-    </div>
-  )
-}
diff --git a/src/app/tickets/[id]/page.tsx b/src/app/tickets/[id]/page.tsx
deleted file mode 100644
index b0b7b4f..0000000
--- a/src/app/tickets/[id]/page.tsx
+++ /dev/null
@@ -1,28 +0,0 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import { TicketDetailView } from "@/components/tickets/ticket-detail-view"
-import { NewTicketDialogDeferred } from "@/components/tickets/new-ticket-dialog.client"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-type TicketDetailPageProps = {
-  params: Promise<{ id: string }>
-}
-
-export default async function TicketDetailPage({ params }: TicketDetailPageProps) {
-  await requireAuthenticatedSession()
-  const { id } = await params
-
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title={`Ticket #${id}`}
-          lead={"Detalhes do ticket"}
-          secondaryAction={<NewTicketDialogDeferred />}
-        />
-      }
-    >
-      <TicketDetailView id={id} />
-    </AppShell>
-  )
-}
diff --git a/src/app/tickets/new/page.tsx b/src/app/tickets/new/page.tsx
deleted file mode 100644
index 33831f2..0000000
--- a/src/app/tickets/new/page.tsx
+++ /dev/null
@@ -1,545 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useRouter } from "next/navigation"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import type { Doc, Id } from "@/convex/_generated/dataModel"
-import type { TicketPriority, TicketQueueSummary } from "@/lib/schemas/ticket"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { api } from "@/convex/_generated/api"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { RichTextEditor, sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
-import { Spinner } from "@/components/ui/spinner"
-import { Badge } from "@/components/ui/badge"
-import { cn } from "@/lib/utils"
-import { PriorityIcon, priorityBadgeClass, priorityItemClass, priorityTriggerClass } from "@/components/tickets/priority-select"
-import { CategorySelectFields } from "@/components/tickets/category-select"
-import { priorityStyles } from "@/lib/ticket-priority-style"
-
-type CustomerOption = {
-  id: string
-  name: string
-  email: string
-  role: string
-  companyId: string | null
-  companyName: string | null
-  companyIsAvulso: boolean
-  avatarUrl: string | null
-}
-
-const ALL_COMPANIES_VALUE = "__all__"
-const NO_COMPANY_VALUE = "__no_company__"
-const NO_REQUESTER_VALUE = "__no_requester__"
-
-
-export default function NewTicketPage() {
-  const router = useRouter()
-  const { convexUserId, isStaff, role, session, machineContext } = useAuth()
-  const sessionUser = session?.user ?? null
-  const queuesEnabled = Boolean(isStaff && convexUserId)
-  const queuesRemote = useQuery(
-    api.queues.summary,
-    queuesEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const queues = useMemo(
-    () => (Array.isArray(queuesRemote) ? (queuesRemote as TicketQueueSummary[]) : []),
-    [queuesRemote]
-  )
-  const create = useMutation(api.tickets.create)
-  const addComment = useMutation(api.tickets.addComment)
-  const staffRaw = useQuery(api.users.listAgents, { tenantId: DEFAULT_TENANT_ID }) as Doc<"users">[] | undefined
-  const staff = useMemo(
-    () => (staffRaw ?? []).sort((a, b) => a.name.localeCompare(b.name, "pt-BR")),
-    [staffRaw]
-  )
-
-  const directoryQueryEnabled = queuesEnabled && Boolean(convexUserId)
-  const companiesRemote = useQuery(
-    api.companies.list,
-    directoryQueryEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const companies = useMemo(
-    () =>
-      (Array.isArray(companiesRemote) ? companiesRemote : []).map((company) => ({
-        id: String(company.id),
-        name: company.name,
-        slug: company.slug ?? null,
-      })),
-    [companiesRemote]
-  )
-
-  const customersRemote = useQuery(
-    api.users.listCustomers,
-    directoryQueryEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const rawCustomers = useMemo(
-    () => (Array.isArray(customersRemote) ? (customersRemote as CustomerOption[]) : []),
-    [customersRemote]
-  )
-  const viewerCustomer = useMemo<CustomerOption | null>(() => {
-    if (!convexUserId || !sessionUser) return null
-    return {
-      id: convexUserId,
-      name: sessionUser.name ?? sessionUser.email,
-      email: sessionUser.email,
-      role: sessionUser.role ?? "customer",
-      companyId: machineContext?.companyId ?? null,
-      companyName: null,
-      companyIsAvulso: false,
-      avatarUrl: sessionUser.avatarUrl,
-    }
-  }, [convexUserId, sessionUser, machineContext?.companyId])
-  const customers = useMemo(() => {
-    if (!viewerCustomer) return rawCustomers
-    const exists = rawCustomers.some((customer) => customer.id === viewerCustomer.id)
-    return exists ? rawCustomers : [...rawCustomers, viewerCustomer]
-  }, [rawCustomers, viewerCustomer])
-
-  const [subject, setSubject] = useState("")
-  const [priority, setPriority] = useState<TicketPriority>("MEDIUM")
-  const [channel, setChannel] = useState("MANUAL")
-  const [queueName, setQueueName] = useState<string | null>(null)
-  const [assigneeId, setAssigneeId] = useState<string | null>(null)
-  const [description, setDescription] = useState("")
-  const [loading, setLoading] = useState(false)
-  const [subjectError, setSubjectError] = useState<string | null>(null)
-  const [categoryId, setCategoryId] = useState<string | null>(null)
-  const [subcategoryId, setSubcategoryId] = useState<string | null>(null)
-  const [categoryError, setCategoryError] = useState<string | null>(null)
-  const [subcategoryError, setSubcategoryError] = useState<string | null>(null)
-  const [descriptionError, setDescriptionError] = useState<string | null>(null)
-  const [assigneeInitialized, setAssigneeInitialized] = useState(false)
-
-  const [companyFilter, setCompanyFilter] = useState<string>(ALL_COMPANIES_VALUE)
-  const [requesterId, setRequesterId] = useState<string | null>(convexUserId)
-  const [requesterError, setRequesterError] = useState<string | null>(null)
-  const [customersInitialized, setCustomersInitialized] = useState(false)
-
-  const queueOptions = useMemo(() => queues.map((q) => q.name), [queues])
-  const assigneeSelectValue = assigneeId ?? "NONE"
-
-  const companyOptions = useMemo(() => {
-    const map = new Map<string, { id: string; name: string; isAvulso?: boolean }>()
-    companies.forEach((company) => {
-      map.set(company.id, { id: company.id, name: company.name, isAvulso: false })
-    })
-    customers.forEach((customer) => {
-      if (customer.companyId && !map.has(customer.companyId)) {
-        map.set(customer.companyId, {
-          id: customer.companyId,
-          name: customer.companyName ?? "Empresa sem nome",
-          isAvulso: customer.companyIsAvulso,
-        })
-      }
-    })
-    const includeNoCompany = customers.some((customer) => !customer.companyId)
-    const result: Array<{ id: string; name: string; isAvulso?: boolean }> = [
-      { id: ALL_COMPANIES_VALUE, name: "Todas as empresas" },
-    ]
-    if (includeNoCompany) {
-      result.push({ id: NO_COMPANY_VALUE, name: "Sem empresa" })
-    }
-    const sorted = Array.from(map.values()).sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [...result, ...sorted]
-  }, [companies, customers])
-
-  const filteredCustomers = useMemo(() => {
-    if (companyFilter === ALL_COMPANIES_VALUE) return customers
-    if (companyFilter === NO_COMPANY_VALUE) {
-      return customers.filter((customer) => !customer.companyId)
-    }
-    return customers.filter((customer) => customer.companyId === companyFilter)
-  }, [companyFilter, customers])
-
-  useEffect(() => {
-    if (customersInitialized) return
-    if (!customers.length) return
-    let initialRequester = requesterId
-    if (!initialRequester || !customers.some((customer) => customer.id === initialRequester)) {
-      if (convexUserId && customers.some((customer) => customer.id === convexUserId)) {
-        initialRequester = convexUserId
-      } else {
-        initialRequester = customers[0]?.id ?? null
-      }
-    }
-    if (initialRequester) {
-      setRequesterId(initialRequester)
-      const selected = customers.find((customer) => customer.id === initialRequester)
-      if (selected?.companyId) {
-        setCompanyFilter(selected.companyId)
-      } else if (selected) {
-        setCompanyFilter(NO_COMPANY_VALUE)
-      }
-    }
-    setCustomersInitialized(true)
-  }, [customersInitialized, customers, requesterId, convexUserId])
-
-  useEffect(() => {
-    if (!customersInitialized) return
-    const available = filteredCustomers
-    if (available.length === 0) {
-      if (requesterId !== null) {
-        setRequesterId(null)
-      }
-      return
-    }
-    if (!requesterId || !available.some((customer) => customer.id === requesterId)) {
-      setRequesterId(available[0].id)
-    }
-  }, [filteredCustomers, customersInitialized, requesterId])
-
-  useEffect(() => {
-    if (requesterId && requesterError) {
-      setRequesterError(null)
-    }
-  }, [requesterId, requesterError])
-
-
-  useEffect(() => {
-    if (assigneeInitialized) return
-    if (!convexUserId) return
-    setAssigneeId(convexUserId)
-    setAssigneeInitialized(true)
-  }, [assigneeInitialized, convexUserId])
-
-  // Default queue to "Chamados" if available
-  useEffect(() => {
-    if (queueName) return
-    const hasChamados = queueOptions.includes("Chamados")
-    if (hasChamados) setQueueName("Chamados")
-  }, [queueOptions, queueName])
-
-  const allowTicketMentions = useMemo(() => {
-    const normalized = (role ?? "").toLowerCase()
-    return normalized === "admin" || normalized === "agent" || normalized === "collaborator"
-  }, [role])
-
-  async function submit(event: React.FormEvent) {
-    event.preventDefault()
-    if (!convexUserId || loading) return
-
-    const trimmedSubject = subject.trim()
-    if (trimmedSubject.length < 3) {
-      setSubjectError("Informe um assunto com pelo menos 3 caracteres.")
-      return
-    }
-    setSubjectError(null)
-
-    if (!categoryId) {
-      setCategoryError("Selecione uma categoria.")
-      return
-    }
-    if (!subcategoryId) {
-      setSubcategoryError("Selecione uma categoria secundária.")
-      return
-    }
-
-    const sanitizedDescription = sanitizeEditorHtml(description)
-    const plainDescription = sanitizedDescription.replace(/<[^>]*>/g, "").trim()
-    if (plainDescription.length === 0) {
-      setDescriptionError("Descreva o contexto do chamado.")
-      return
-    }
-    setDescriptionError(null)
-
-    if (!requesterId) {
-      setRequesterError("Selecione um solicitante.")
-      toast.error("Selecione um solicitante para o chamado.")
-      return
-    }
-
-    setLoading(true)
-    toast.loading("Criando ticket...", { id: "create-ticket" })
-    try {
-      const selQueue = queues.find((q) => q.name === queueName)
-      const queueId = selQueue ? (selQueue.id as Id<"queues">) : undefined
-      const assigneeToSend = assigneeId ? (assigneeId as Id<"users">) : undefined
-      const requesterToSend = requesterId as Id<"users">
-      const id = await create({
-        actorId: convexUserId as Id<"users">,
-        tenantId: DEFAULT_TENANT_ID,
-        subject: trimmedSubject,
-        priority,
-        channel,
-        queueId,
-        requesterId: requesterToSend,
-        assigneeId: assigneeToSend,
-        categoryId: categoryId as Id<"ticketCategories">,
-        subcategoryId: subcategoryId as Id<"ticketSubcategories">,
-      })
-      if (plainDescription.length > 0) {
-        await addComment({
-          ticketId: id as Id<"tickets">,
-          authorId: convexUserId as Id<"users">,
-          visibility: "INTERNAL",
-          body: sanitizedDescription,
-          attachments: [],
-        })
-      }
-      toast.success("Ticket criado!", { id: "create-ticket" })
-      router.replace(`/tickets/${id}`)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar o ticket.", { id: "create-ticket" })
-    } finally {
-      setLoading(false)
-    }
-  }
-
-  const selectTriggerClass = "flex h-8 w-full items-center justify-between rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
-  const selectItemClass = "flex items-center gap-2 rounded-md px-2 py-2 text-sm text-neutral-800 transition data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
-
-  return (
-    <div className="mx-auto max-w-3xl px-6 py-8">
-      <Card className="rounded-2xl border border-slate-200 shadow-sm">
-        <CardHeader className="space-y-2">
-          <CardTitle className="text-2xl font-semibold text-neutral-900">Novo ticket</CardTitle>
-          <CardDescription className="text-sm text-neutral-600">Preencha as informações básicas para abrir um chamado.</CardDescription>
-        </CardHeader>
-        <CardContent>
-          <form onSubmit={submit} className="space-y-6">
-            <div className="space-y-2">
-              <label className="flex items-center gap-1 text-sm font-medium text-neutral-700" htmlFor="subject">
-                Assunto <span className="text-red-500">*</span>
-              </label>
-              <Input
-                id="subject"
-                value={subject}
-                onChange={(event) => {
-                  setSubject(event.target.value)
-                  if (subjectError) setSubjectError(null)
-                }}
-                placeholder="Ex.: Erro 500 no portal"
-                aria-invalid={subjectError ? "true" : undefined}
-              />
-              {subjectError ? <p className="text-xs font-medium text-red-500">{subjectError}</p> : null}
-            </div>
-            <div className="space-y-2">
-              <label className="flex items-center gap-1 text-sm font-medium text-neutral-700">
-                Descrição <span className="text-red-500">*</span>
-              </label>
-              <RichTextEditor
-                value={description}
-                onChange={(html) => {
-                  setDescription(html)
-                  if (descriptionError) {
-                    const plain = html.replace(/<[^>]*>/g, "").trim()
-                    if (plain.length > 0) {
-                      setDescriptionError(null)
-                    }
-                  }
-                }}
-                placeholder="Detalhe o problema, passos para reproduzir, links, etc."
-                ticketMention={{ enabled: allowTicketMentions }}
-              />
-              {descriptionError ? <p className="text-xs font-medium text-red-500">{descriptionError}</p> : null}
-            </div>
-            <div className="grid gap-4 md:grid-cols-2">
-              <div className="space-y-2">
-                <label className="text-sm font-medium text-neutral-700" htmlFor="company">
-                  Empresa
-                </label>
-                <Select
-                  value={companyFilter}
-                  onValueChange={(value) => {
-                    setCompanyFilter(value)
-                    setRequesterError(null)
-                  }}
-                >
-                  <SelectTrigger className={selectTriggerClass}>
-                    <SelectValue placeholder="Selecionar empresa" />
-                  </SelectTrigger>
-                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                    {companyOptions.map((option) => (
-                      <SelectItem key={option.id} value={option.id} className={selectItemClass}>
-                        {option.name}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <label className="flex items-center gap-1 text-sm font-medium text-neutral-700" htmlFor="requester">
-                  Solicitante <span className="text-red-500">*</span>
-                </label>
-                <Select
-                  value={requesterId ?? NO_REQUESTER_VALUE}
-                  onValueChange={(value) => {
-                    if (value === NO_REQUESTER_VALUE) {
-                      setRequesterId(null)
-                    } else {
-                      setRequesterId(value)
-                    }
-                  }}
-                  disabled={filteredCustomers.length === 0}
-                >
-                  <SelectTrigger className={selectTriggerClass}>
-                    <SelectValue
-                      placeholder={filteredCustomers.length === 0 ? "Nenhum usuário disponível" : "Selecionar solicitante"}
-                    />
-                  </SelectTrigger>
-                  <SelectContent className="max-h-64 rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                    {filteredCustomers.length === 0 ? (
-                      <SelectItem value={NO_REQUESTER_VALUE} disabled className={selectItemClass}>
-                        Nenhum usuário disponível
-                      </SelectItem>
-                    ) : (
-                      filteredCustomers.map((customer) => (
-                        <SelectItem key={customer.id} value={customer.id} className={selectItemClass}>
-                          <div className="flex flex-col">
-                            <span className="font-medium">{customer.name}</span>
-                            <span className="text-xs text-neutral-500">{customer.email}</span>
-                          </div>
-                        </SelectItem>
-                      ))
-                    )}
-                  </SelectContent>
-                </Select>
-                {filteredCustomers.length === 0 ? (
-                  <p className="text-xs text-neutral-500">
-                    Nenhum colaborador disponível para a empresa selecionada.
-                  </p>
-                ) : null}
-                {requesterError ? <p className="text-xs font-medium text-red-500">{requesterError}</p> : null}
-              </div>
-            </div>
-
-            <div className="space-y-2">
-              <CategorySelectFields
-                tenantId={DEFAULT_TENANT_ID}
-                categoryId={categoryId}
-                subcategoryId={subcategoryId}
-                onCategoryChange={(value) => {
-                  setCategoryId(value)
-                  setCategoryError(null)
-                }}
-                onSubcategoryChange={(value) => {
-                  setSubcategoryId(value)
-                  setSubcategoryError(null)
-                }}
-                categoryLabel="Categoria primária *"
-                subcategoryLabel="Categoria secundária *"
-              />
-              {categoryError || subcategoryError ? (
-                <div className="text-xs font-medium text-red-500">
-                  {categoryError ? <div>{categoryError}</div> : null}
-                  {subcategoryError ? <div>{subcategoryError}</div> : null}
-                </div>
-              ) : null}
-            </div>
-            <div className="grid gap-4 sm:grid-cols-2 lg:grid-cols-4">
-              <div className="space-y-2">
-                <span className="text-sm font-medium text-neutral-700">Prioridade</span>
-                <Select value={priority} onValueChange={(value) => setPriority(value as TicketPriority)}>
-                  <SelectTrigger className={cn(priorityTriggerClass, "w-full justify-between") }>
-                    <SelectValue>
-                      <Badge className={cn(priorityBadgeClass, priorityStyles[priority]?.badgeClass)}>
-                        <PriorityIcon value={priority} />
-                        {priorityStyles[priority]?.label ?? priority}
-                      </Badge>
-                    </SelectValue>
-                  </SelectTrigger>
-                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                    {(["LOW", "MEDIUM", "HIGH", "URGENT"] as const).map((option) => (
-                      <SelectItem key={option} value={option} className={priorityItemClass}>
-                        <span className="inline-flex items-center gap-2">
-                          <PriorityIcon value={option} />
-                          {priorityStyles[option].label}
-                        </span>
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <span className="text-sm font-medium text-neutral-700">Canal</span>
-                <Select value={channel} onValueChange={setChannel}>
-                  <SelectTrigger className={selectTriggerClass}>
-                    <SelectValue placeholder="Canal" />
-                  </SelectTrigger>
-                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                    <SelectItem value="EMAIL" className={selectItemClass}>
-                      E-mail
-                    </SelectItem>
-                    <SelectItem value="WHATSAPP" className={selectItemClass}>
-                      WhatsApp
-                    </SelectItem>
-                    <SelectItem value="CHAT" className={selectItemClass}>
-                      Chat
-                    </SelectItem>
-                    <SelectItem value="PHONE" className={selectItemClass}>
-                      Telefone
-                    </SelectItem>
-                    <SelectItem value="API" className={selectItemClass}>
-                      API
-                    </SelectItem>
-                    <SelectItem value="MANUAL" className={selectItemClass}>
-                      Manual
-                    </SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <span className="text-sm font-medium text-neutral-700">Fila</span>
-                <Select value={queueName ?? "NONE"} onValueChange={(value) => setQueueName(value === "NONE" ? null : value)}>
-                  <SelectTrigger className={selectTriggerClass}>
-                    <SelectValue placeholder="Sem fila" />
-                  </SelectTrigger>
-                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                    <SelectItem value="NONE" className={selectItemClass}>
-                      Sem fila
-                    </SelectItem>
-                    {queueOptions.map((name) => (
-                      <SelectItem key={name} value={name} className={selectItemClass}>
-                        {name}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <span className="text-sm font-medium text-neutral-700">Responsável</span>
-                <Select value={assigneeSelectValue} onValueChange={(value) => setAssigneeId(value === "NONE" ? null : value)}>
-                  <SelectTrigger className={selectTriggerClass}>
-                    <SelectValue placeholder={staff.length === 0 ? "Carregando..." : "Selecione o responsável"} />
-                  </SelectTrigger>
-                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                    <SelectItem value="NONE" className={selectItemClass}>
-                      Sem responsável
-                    </SelectItem>
-                    {staff.map((member) => (
-                      <SelectItem key={member._id} value={member._id} className={selectItemClass}>
-                        {member.name}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-            </div>
-            <div className="flex justify-end">
-              <Button
-                type="submit"
-                className="min-w-[120px] rounded-lg border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
-                disabled={loading}
-              >
-                {loading ? (
-                  <>
-                    <Spinner className="me-2" />
-                    Criando...
-                  </>
-                ) : (
-                  "Criar"
-                )}
-              </Button>
-            </div>
-          </form>
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
diff --git a/src/app/tickets/page.tsx b/src/app/tickets/page.tsx
deleted file mode 100644
index a390d4f..0000000
--- a/src/app/tickets/page.tsx
+++ /dev/null
@@ -1,59 +0,0 @@
-import { TicketsPageClient } from "./tickets-page-client"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-import type { TicketFiltersState } from "@/lib/ticket-filters"
-import type { TicketStatus } from "@/lib/schemas/ticket"
-
-type TicketsSearchParams = Record<string, string | string[] | undefined>
-
-export default async function TicketsPage({ searchParams }: { searchParams: Promise<TicketsSearchParams> }) {
-  await requireAuthenticatedSession()
-  const resolvedParams = await searchParams
-  const initialFilters = deriveInitialFilters(resolvedParams ?? {})
-  return <TicketsPageClient initialFilters={initialFilters} />
-}
-
-function getParamValue(value: string | string[] | undefined): string | undefined {
-  if (Array.isArray(value)) {
-    return value[0]
-  }
-  return value
-}
-
-function deriveInitialFilters(params: Record<string, string | string[] | undefined>): Partial<TicketFiltersState> {
-  const initial: Partial<TicketFiltersState> = {}
-  const isValidDateParam = (value?: string) => Boolean(value && /^\d{4}-\d{2}-\d{2}$/.test(value))
-  const view = getParamValue(params.view)
-  if (view === "completed" || view === "active") {
-    initial.view = view
-  }
-  const status = getParamValue(params.status)
-  if (status && ["PENDING", "AWAITING_ATTENDANCE", "PAUSED", "RESOLVED"].includes(status)) {
-    initial.status = status as TicketStatus
-  }
-  const priority = getParamValue(params.priority)
-  if (priority) initial.priority = priority
-  const queue = getParamValue(params.queue)
-  if (queue) initial.queue = queue
-  const channel = getParamValue(params.channel)
-  if (channel) initial.channel = channel
-  const company = getParamValue(params.company)
-  if (company) initial.company = company
-  const assigneeId = getParamValue(params.assignee)
-  if (assigneeId) initial.assigneeId = assigneeId
-  const categoryId = getParamValue(params.category)
-  if (categoryId) initial.categoryId = categoryId
-  const from = getParamValue(params.from ?? params.dateFrom)
-  if (isValidDateParam(from)) initial.dateFrom = from
-  const to = getParamValue(params.to ?? params.dateTo)
-  if (isValidDateParam(to)) initial.dateTo = to
-  const sort = getParamValue(params.sort)
-  if (sort === "recent" || sort === "oldest") {
-    initial.sort = sort as TicketFiltersState["sort"]
-  }
-  const focus = getParamValue(params.focus)
-  if (focus === "visits") {
-    initial.focusVisits = true
-  }
-  return initial
-}
-
diff --git a/src/app/tickets/resolved/page.tsx b/src/app/tickets/resolved/page.tsx
deleted file mode 100644
index 18a8417..0000000
--- a/src/app/tickets/resolved/page.tsx
+++ /dev/null
@@ -1,7 +0,0 @@
-import { TicketsResolvedPageClient } from "./tickets-resolved-page-client"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export default async function TicketsResolvedPage() {
-  await requireAuthenticatedSession()
-  return <TicketsResolvedPageClient />
-}
diff --git a/src/app/tickets/resolved/tickets-resolved-page-client.tsx b/src/app/tickets/resolved/tickets-resolved-page-client.tsx
deleted file mode 100644
index e993ae5..0000000
--- a/src/app/tickets/resolved/tickets-resolved-page-client.tsx
+++ /dev/null
@@ -1,31 +0,0 @@
-"use client"
-
-import dynamic from "next/dynamic"
-
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-
-const TicketsView = dynamic(
-  () =>
-    import("@/components/tickets/tickets-view").then((module) => ({
-      default: module.TicketsView,
-    })),
-  { ssr: false }
-)
-
-export function TicketsResolvedPageClient() {
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Tickets resolvidos"
-          lead="Histórico de atendimentos concluídos. Pesquise ou filtre por fila, empresa e canal."
-        />
-      }
-    >
-      <div className="flex flex-col gap-6">
-        <TicketsView initialFilters={{ view: "completed", excludeVisits: true }} />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/tickets/tickets-page-client.tsx b/src/app/tickets/tickets-page-client.tsx
deleted file mode 100644
index c1ac61f..0000000
--- a/src/app/tickets/tickets-page-client.tsx
+++ /dev/null
@@ -1,57 +0,0 @@
-"use client"
-
-import dynamic from "next/dynamic"
-
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-import type { TicketFiltersState } from "@/components/tickets/tickets-filters"
-
-const TicketQueueSummaryCards = dynamic(
-  () =>
-    import("@/components/tickets/ticket-queue-summary").then((module) => ({
-      default: module.TicketQueueSummaryCards,
-    })),
-  { ssr: false }
-)
-
-const TicketsView = dynamic(
-  () =>
-    import("@/components/tickets/tickets-view").then((module) => ({
-      default: module.TicketsView,
-    })),
-  { ssr: false }
-)
-
-const NewTicketDialog = dynamic(
-  () =>
-    import("@/components/tickets/new-ticket-dialog").then((module) => ({
-      default: module.NewTicketDialog,
-    })),
-  { ssr: false }
-)
-
-type TicketsPageClientProps = {
-  initialFilters?: Partial<TicketFiltersState>
-}
-
-export function TicketsPageClient({ initialFilters }: TicketsPageClientProps = {}) {
-  const mergedFilters = { excludeVisits: true, ...initialFilters }
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Tickets"
-          lead="Visão consolidada de filas e SLAs"
-          secondaryAction={<NewTicketDialog />}
-        />
-      }
-    >
-      <div className="flex flex-col gap-6">
-        <div className="px-4 lg:px-6">
-          <TicketQueueSummaryCards />
-        </div>
-        <TicketsView initialFilters={mergedFilters} />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/app/tickets/visits/page.tsx b/src/app/tickets/visits/page.tsx
deleted file mode 100644
index bcf61c9..0000000
--- a/src/app/tickets/visits/page.tsx
+++ /dev/null
@@ -1,7 +0,0 @@
-import { TicketsVisitsPageClient } from "./tickets-visits-page-client"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export default async function TicketsVisitsPage() {
-  await requireAuthenticatedSession()
-  return <TicketsVisitsPageClient />
-}
diff --git a/src/app/tickets/visits/tickets-visits-page-client.tsx b/src/app/tickets/visits/tickets-visits-page-client.tsx
deleted file mode 100644
index 631a112..0000000
--- a/src/app/tickets/visits/tickets-visits-page-client.tsx
+++ /dev/null
@@ -1,31 +0,0 @@
-"use client"
-
-import dynamic from "next/dynamic"
-
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader } from "@/components/site-header"
-
-const TicketsView = dynamic(
-  () =>
-    import("@/components/tickets/tickets-view").then((module) => ({
-      default: module.TicketsView,
-    })),
-  { ssr: false }
-)
-
-export function TicketsVisitsPageClient() {
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Visitas"
-          lead="Chamados agendados para visitas in loco. Pesquise ou filtre por empresa, responsável e status."
-        />
-      }
-    >
-      <div className="flex flex-col gap-6">
-        <TicketsView initialFilters={{ focusVisits: true }} />
-      </div>
-    </AppShell>
-  )
-}
diff --git a/src/components/admin/admin-users-manager.tsx b/src/components/admin/admin-users-manager.tsx
deleted file mode 100644
index d0675a6..0000000
--- a/src/components/admin/admin-users-manager.tsx
+++ /dev/null
@@ -1,2396 +0,0 @@
-"use client"
-
-import Link from "next/link"
-import { useCallback, useEffect, useMemo, useState, useTransition } from "react"
-import { IconSearch, IconUserPlus, IconTrash, IconPencil } from "@tabler/icons-react"
-
-import { toast } from "sonner"
-
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { Checkbox } from "@/components/ui/checkbox"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import {
-  Pagination,
-  PaginationContent,
-  PaginationItem,
-  PaginationLink,
-  PaginationNext,
-  PaginationPrevious,
-} from "@/components/ui/pagination"
-import {
-  Table,
-  TableBody,
-  TableCell,
-  TableHead,
-  TableHeader,
-  TableRow,
-} from "@/components/ui/table"
-import { Sheet, SheetContent, SheetDescription, SheetFooter, SheetHeader, SheetTitle } from "@/components/ui/sheet"
-import { Tabs, TabsContent, TabsList, TabsTrigger } from "@/components/ui/tabs"
-import { useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import { useAuth } from "@/lib/auth-client"
-import { ROLE_OPTIONS, type RoleOption } from "@/lib/authz"
-import { canReactivateInvite as canReactivateInvitePolicy } from "@/lib/invite-policies"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-type AdminRole = RoleOption | "machine"
-const NO_COMPANY_ID = "__none__"
-
-type AdminUser = {
-  id: string
-  email: string
-  name: string
-  role: AdminRole
-  tenantId: string
-  createdAt: string
-  updatedAt: string | null
-  companyId: string | null
-  companyName: string | null
-  machinePersona: string | null
-}
-
-type AdminInvite = {
-  id: string
-  email: string
-  name: string | null
-  role: RoleOption
-  tenantId: string
-  status: "pending" | "accepted" | "revoked" | "expired"
-  token: string
-  inviteUrl: string
-  expiresAt: string
-  createdAt: string
-  createdById: string | null
-  acceptedAt: string | null
-  acceptedById: string | null
-  revokedAt: string | null
-  revokedById: string | null
-  revokedReason: string | null
-}
-
-type CompanyOption = {
-  id: string
-  name: string
-}
-
-type AdminUsersTab = "team" | "users" | "invites"
-
-type Props = {
-  initialUsers: AdminUser[]
-  initialInvites: AdminInvite[]
-  roleOptions: readonly AdminRole[]
-  defaultTenantId: string
-  viewerRole: string
-  visibleTabs?: readonly AdminUsersTab[]
-  defaultTab?: AdminUsersTab
-}
-
-const ROLE_LABELS: Record<string, string> = {
-  admin: "Administrador",
-  manager: "Gestor",
-  agent: "Agente",
-  collaborator: "Colaborador",
-  machine: "Agente de dispositivo",
-}
-
-const ROLE_BADGE_COLORS: Record<string, string> = {
-  admin: "bg-neutral-900 text-white border-neutral-900",
-  manager: "bg-neutral-800 text-white border-neutral-800",
-  agent: "bg-neutral-700 text-white border-neutral-700",
-  collaborator: "bg-neutral-600 text-white border-neutral-600",
-  machine: "bg-neutral-500 text-white border-neutral-500",
-}
-
-function formatRole(role: string) {
-  const key = role?.toLowerCase?.() ?? ""
-  return ROLE_LABELS[key] ?? role
-}
-
-function getRoleBadgeColor(role: string) {
-  const key = role?.toLowerCase?.() ?? ""
-  return ROLE_BADGE_COLORS[key] ?? ROLE_BADGE_COLORS.agent
-}
-
-function formatMachinePersona(persona: string | null | undefined) {
-  const normalized = persona?.toLowerCase?.() ?? ""
-  if (normalized === "manager") return "Gestor"
-  if (normalized === "collaborator") return "Colaborador"
-  return "Sem persona"
-}
-
-function machinePersonaBadgeVariant(persona: string | null | undefined) {
-  const normalized = persona?.toLowerCase?.() ?? ""
-  if (normalized === "manager") return "secondary" as const
-  if (normalized === "collaborator") return "outline" as const
-  return "outline" as const
-}
-
-const ALL_TABS: AdminUsersTab[] = ["team", "users", "invites"]
-
-// Tenant removido da UI (sem exibição)
-
-function formatDate(dateIso: string) {
-  const date = new Date(dateIso)
-  return new Intl.DateTimeFormat("pt-BR", {
-    dateStyle: "medium",
-    timeStyle: "short",
-  }).format(date)
-}
-
-function formatStatus(status: AdminInvite["status"]) {
-  switch (status) {
-    case "pending":
-      return "Pendente"
-    case "accepted":
-      return "Aceito"
-    case "revoked":
-      return "Revogado"
-    case "expired":
-      return "Expirado"
-    default:
-      return status
-  }
-}
-
-function inviteStatusVariant(status: AdminInvite["status"]) {
-  switch (status) {
-    case "pending":
-      return "secondary" as const
-    case "accepted":
-      return "default" as const
-    case "revoked":
-      return "destructive" as const
-    default:
-      return "outline" as const
-  }
-}
-
-function sanitizeInvite(invite: AdminInvite & { events?: unknown }): AdminInvite {
-  const { events: unusedEvents, ...rest } = invite
-  void unusedEvents
-  return rest
-}
-
-function coerceRole(role: AdminRole | string | null | undefined): RoleOption {
-  const candidate = (role ?? "agent").toLowerCase()
-  return (ROLE_OPTIONS as readonly string[]).includes(candidate) ? (candidate as RoleOption) : "agent"
-}
-
-function extractMachineId(email: string): string | null {
-  const match = /^machine-(.+)@machines\.local$/i.exec(email.trim())
-  return match ? match[1] : null
-}
-
-function isRestrictedRole(role?: string | null) {
-  const normalized = (role ?? "").toLowerCase()
-  return normalized === "admin" || normalized === "agent"
-}
-
-export function AdminUsersManager({
-  initialUsers,
-  initialInvites,
-  roleOptions,
-  defaultTenantId,
-  viewerRole,
-  visibleTabs,
-  defaultTab,
-}: Props) {
-  const { convexUserId, session } = useAuth()
-  const [users, setUsers] = useState<AdminUser[]>(initialUsers)
-  const [invites, setInvites] = useState<AdminInvite[]>(initialInvites)
-  const [companies, setCompanies] = useState<CompanyOption[]>([])
-
-  const [email, setEmail] = useState("")
-  const [name, setName] = useState("")
-  const [role, setRole] = useState<RoleOption>("agent")
-  const [tenantId, setTenantId] = useState(defaultTenantId)
-  const [expiresInDays, setExpiresInDays] = useState("7")
-  const [lastInviteLink, setLastInviteLink] = useState<string | null>(null)
-  const [revokingId, setRevokingId] = useState<string | null>(null)
-  const [reactivatingId, setReactivatingId] = useState<string | null>(null)
-  const [isPending, startTransition] = useTransition()
-
-  const [linkEmail, setLinkEmail] = useState("")
-  const [linkCompanyId, setLinkCompanyId] = useState("")
-  const [assigningCompany, setAssigningCompany] = useState(false)
-
-  const [editUserId, setEditUserId] = useState<string | null>(null)
-  const editUser = useMemo(() => users.find((user) => user.id === editUserId) ?? null, [users, editUserId])
-  const [editForm, setEditForm] = useState({
-    name: "",
-    email: "",
-    role: "agent" as RoleOption,
-    tenantId: defaultTenantId,
-    companyId: "",
-  })
-  const [isSavingUser, setIsSavingUser] = useState(false)
-  const [isResettingPassword, setIsResettingPassword] = useState(false)
-  const [passwordPreview, setPasswordPreview] = useState<string | null>(null)
-  const [deleteUserId, setDeleteUserId] = useState<string | null>(null)
-  const deleteTarget = useMemo(
-    () => users.find((candidate) => candidate.id === deleteUserId) ?? null,
-    [users, deleteUserId]
-  )
-  const [isDeletingUser, setIsDeletingUser] = useState(false)
-  const [revokeDialogInviteId, setRevokeDialogInviteId] = useState<string | null>(null)
-  const revokeCandidate = useMemo(
-    () => invites.find((invite) => invite.id === revokeDialogInviteId) ?? null,
-    [invites, revokeDialogInviteId]
-  )
-  const viewerRoleNormalized = viewerRole?.toLowerCase?.() ?? "agent"
-  const viewerIsAdmin = viewerRoleNormalized === "admin"
-  const viewerEmail = session?.user?.email?.toLowerCase() ?? null
-
-  const tabs = useMemo<AdminUsersTab[]>(() => {
-    const source = visibleTabs && visibleTabs.length > 0 ? Array.from(new Set(visibleTabs)) : ALL_TABS
-    return source.filter((value): value is AdminUsersTab => ALL_TABS.includes(value))
-  }, [visibleTabs])
-
-  const initialTabValue = useMemo<AdminUsersTab>(() => {
-    if (tabs.length === 0) {
-      return "team"
-    }
-    if (defaultTab && tabs.includes(defaultTab)) {
-      return defaultTab
-    }
-    if (tabs.includes("team")) {
-      return "team"
-    }
-    return tabs[0]
-  }, [tabs, defaultTab])
-
-  const [tab, setTab] = useState<AdminUsersTab>(initialTabValue)
-
-  useEffect(() => {
-    if (!tabs.includes(tab)) {
-      setTab(tabs[0] ?? "team")
-    }
-  }, [tabs, tab])
-  const canManageUser = useCallback((role?: string | null) => viewerIsAdmin || !isRestrictedRole(role), [viewerIsAdmin])
-  const canManageInvite = useCallback((role: RoleOption) => viewerIsAdmin || !["admin", "agent"].includes(role), [viewerIsAdmin])
-
-  const normalizedRoles = useMemo<readonly AdminRole[]>(() => {
-    return (roleOptions && roleOptions.length > 0 ? roleOptions : ROLE_OPTIONS) as readonly AdminRole[]
-  }, [roleOptions])
-  const selectableRoles = useMemo(() => {
-    const unique = new Set<RoleOption>()
-    normalizedRoles.forEach((roleOption) => {
-      const coerced = coerceRole(roleOption)
-      if (!viewerIsAdmin && isRestrictedRole(coerced)) return
-      unique.add(coerced)
-    })
-    return Array.from(unique)
-  }, [normalizedRoles, viewerIsAdmin])
-
-  // Split users: team (admin/agent) and people (manager/collaborator); exclude machines
-  const teamUsers = useMemo(
-    () => users.filter((user) => user.role !== "machine" && ["admin", "agent"].includes(coerceRole(user.role))),
-    [users],
-  )
-  const peopleUsers = useMemo(
-    () => users.filter((user) => user.role !== "machine" && ["manager", "collaborator"].includes(coerceRole(user.role))),
-    [users],
-  )
-  const machineUsers = useMemo(() => users.filter((user) => user.role === "machine"), [users])
-
-  const teamRoleFilterOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const teamRoles = selectableRoles.filter((option) => ["admin", "agent"].includes(option))
-    return [
-      { value: "all", label: "Todos os papéis" },
-      ...teamRoles.map((option) => ({ value: option, label: formatRole(option) })),
-    ]
-  }, [selectableRoles])
-
-  const usersTypeFilterOptions = useMemo<SearchableComboboxOption[]>(
-    () => [
-      { value: "all", label: "Todos" },
-      { value: "people", label: "Pessoas" },
-      { value: "machines", label: "Dispositivos" },
-    ],
-    [],
-  )
-
-  const companyFilterOptions = useMemo<SearchableComboboxOption[]>(
-    () => [
-      { value: "all", label: "Todas as empresas" },
-      ...companies.map((company) => ({ value: company.id, label: company.name })),
-    ],
-    [companies],
-  )
-
-  const defaultCreateRole: RoleOption = selectableRoles[0] ?? "agent"
-  // Equipe
-  const [teamSearch, setTeamSearch] = useState("")
-  const [teamRoleFilter, setTeamRoleFilter] = useState<"all" | RoleOption>("all")
-  const [teamCompanyFilter, setTeamCompanyFilter] = useState<string>("all")
-  // Removido: filtro por espaço (tenant)
-  const [teamSelection, setTeamSelection] = useState<Set<string>>(new Set())
-  const [isBulkDeletingTeam, setIsBulkDeletingTeam] = useState(false)
-  const [bulkDeleteTeamOpen, setBulkDeleteTeamOpen] = useState(false)
-  // Removidos filtros antigos de Pessoas/Dispositivos (agora unificado)
-  // Unificado (pessoas + dispositivos)
-  const [usersSearch, setUsersSearch] = useState("")
-  const [usersTypeFilter, setUsersTypeFilter] = useState<"all" | "people" | "machines">("people")
-  const [usersCompanyFilter, setUsersCompanyFilter] = useState<string>("all")
-  // Removido: filtro por espaço (tenant)
-  const [usersSelection, setUsersSelection] = useState<Set<string>>(new Set())
-  const [isBulkDeletingUsersCombined, setIsBulkDeletingUsersCombined] = useState(false)
-  const [bulkDeleteUsersCombinedOpen, setBulkDeleteUsersCombinedOpen] = useState(false)
-  const [createDialogOpen, setCreateDialogOpen] = useState(false)
-  const [createForm, setCreateForm] = useState({
-    name: "",
-    email: "",
-    role: defaultCreateRole,
-    tenantId: defaultTenantId,
-    companyId: NO_COMPANY_ID,
-  })
-  const [isCreatingUser, setIsCreatingUser] = useState(false)
-  const [createPassword, setCreatePassword] = useState<string | null>(null)
-
-  // Dispositivos (para listar vínculos por usuário)
-  type MachinesListItem = {
-    id: string
-    hostname?: string
-    assignedUserEmail?: string | null
-    metadata?: unknown
-    linkedUsers?: Array<{ id: string; email: string; name: string }>
-  }
-  const machinesList = useQuery(
-    api.devices.listByTenant,
-    convexUserId ? { tenantId: defaultTenantId, includeMetadata: true } : "skip"
-  ) as MachinesListItem[] | undefined
-
-  const machinesByUserEmail = useMemo(() => {
-    const map = new Map<string, Array<{ id: string; hostname?: string }>>()
-    ;(machinesList ?? []).forEach((m) => {
-      const push = (email?: string | null) => {
-        const e = (email ?? '').toLowerCase()
-        if (!e) return
-        const arr = map.get(e) ?? []
-        arr.push({ id: m.id, hostname: m.hostname })
-        map.set(e, arr)
-      }
-      push(m.assignedUserEmail)
-      // metadata collaborator
-      if (m.metadata && typeof m.metadata === 'object') {
-        const rec = m.metadata as Record<string, unknown>
-        const c = rec['collaborator']
-        if (c && typeof c === 'object') {
-          const base = c as Record<string, unknown>
-          if (typeof base.email === 'string') push(base.email)
-        }
-      }
-      // linked users
-      if (Array.isArray(m.linkedUsers)) {
-        m.linkedUsers.forEach((lu) => push(lu.email))
-      }
-    })
-    return map
-  }, [machinesList])
-
-  // Tenant removido da UI
-
-  const filteredTeamUsers = useMemo(() => {
-    const term = teamSearch.trim().toLowerCase()
-    return teamUsers.filter((user) => {
-      if (teamCompanyFilter !== "all" && user.companyId !== teamCompanyFilter) return false
-      // filtro por espaço removido
-      if (teamRoleFilter !== "all" && coerceRole(user.role) !== teamRoleFilter) return false
-      if (!term) return true
-      const haystack = [
-        user.name ?? "",
-        user.email ?? "",
-        user.companyName ?? "",
-        formatRole(user.role),
-      ]
-        .join(" ")
-        .toLowerCase()
-      return haystack.includes(term)
-    })
-  }, [teamUsers, teamSearch, teamRoleFilter, teamCompanyFilter])
-
-  // Removido: lista específica de Pessoas (uso substituído pelo unificado)
-
-  // Removido: filtro específico de agentes (uso substituído pelo unificado)
-
-  const combinedBaseUsers = useMemo(() => {
-    if (usersTypeFilter === "people") return peopleUsers
-    if (usersTypeFilter === "machines") return machineUsers
-    return [...peopleUsers, ...machineUsers]
-  }, [peopleUsers, machineUsers, usersTypeFilter])
-
-  const filteredCombinedUsers = useMemo(() => {
-    const term = usersSearch.trim().toLowerCase()
-    return combinedBaseUsers.filter((user) => {
-      if (usersCompanyFilter !== "all" && user.companyId !== usersCompanyFilter) return false
-      // filtro por espaço removido
-      if (!term) return true
-      const persona = (user.machinePersona ?? "").toLowerCase()
-      const machineId = extractMachineId(user.email) ?? ""
-      const haystack = [
-        user.name ?? "",
-        user.email ?? "",
-        user.companyName ?? "",
-        formatRole(user.role),
-        persona,
-        machineId,
-      ]
-        .join(" ")
-        .toLowerCase()
-      return haystack.includes(term)
-    })
-  }, [combinedBaseUsers, usersSearch, usersCompanyFilter])
-
-  const [teamPageSize, setTeamPageSize] = useState<number>(10)
-  const [teamPageIndex, setTeamPageIndex] = useState<number>(0)
-  const teamTotal = filteredTeamUsers.length
-  const teamPageCount = Math.max(1, Math.ceil(teamTotal / teamPageSize))
-  const teamPaginated = useMemo(
-    () => filteredTeamUsers.slice(teamPageIndex * teamPageSize, teamPageIndex * teamPageSize + teamPageSize),
-    [filteredTeamUsers, teamPageIndex, teamPageSize]
-  )
-  const teamStart = teamTotal === 0 ? 0 : teamPageIndex * teamPageSize + 1
-  const teamEnd = teamTotal === 0 ? 0 : Math.min(teamTotal, teamPageIndex * teamPageSize + teamPageSize)
-
-  useEffect(() => {
-    setTeamPageIndex(0)
-  }, [teamSearch, teamRoleFilter, teamCompanyFilter])
-
-  useEffect(() => {
-    if (teamPageIndex > teamPageCount - 1) {
-      setTeamPageIndex(Math.max(0, teamPageCount - 1))
-    }
-  }, [teamPageIndex, teamPageCount])
-
-  const [usersPageSize, setUsersPageSize] = useState<number>(10)
-  const [usersPageIndex, setUsersPageIndex] = useState<number>(0)
-  const usersTotal = filteredCombinedUsers.length
-  const usersPageCount = Math.max(1, Math.ceil(usersTotal / usersPageSize))
-  const usersPaginated = useMemo(
-    () =>
-      filteredCombinedUsers.slice(
-        usersPageIndex * usersPageSize,
-        usersPageIndex * usersPageSize + usersPageSize
-      ),
-    [filteredCombinedUsers, usersPageIndex, usersPageSize]
-  )
-  const usersStart = usersTotal === 0 ? 0 : usersPageIndex * usersPageSize + 1
-  const usersEnd = usersTotal === 0 ? 0 : Math.min(usersTotal, usersPageIndex * usersPageSize + usersPageSize)
-
-  useEffect(() => {
-    setUsersPageIndex(0)
-  }, [usersSearch, usersTypeFilter, usersCompanyFilter])
-
-  useEffect(() => {
-    if (usersPageIndex > usersPageCount - 1) {
-      setUsersPageIndex(Math.max(0, usersPageCount - 1))
-    }
-  }, [usersPageIndex, usersPageCount])
-
-  const [invitesPageSize, setInvitesPageSize] = useState<number>(10)
-  const [invitesPageIndex, setInvitesPageIndex] = useState<number>(0)
-  const invitesTotal = invites.length
-  const invitesPageCount = Math.max(1, Math.ceil(invitesTotal / invitesPageSize))
-  const paginatedInvites = useMemo(
-    () => invites.slice(invitesPageIndex * invitesPageSize, invitesPageIndex * invitesPageSize + invitesPageSize),
-    [invites, invitesPageIndex, invitesPageSize]
-  )
-  const invitesStart = invitesTotal === 0 ? 0 : invitesPageIndex * invitesPageSize + 1
-  const invitesEnd =
-    invitesTotal === 0 ? 0 : Math.min(invitesTotal, invitesPageIndex * invitesPageSize + invitesPageSize)
-
-  useEffect(() => {
-    setInvitesPageIndex(0)
-  }, [invitesTotal])
-
-  useEffect(() => {
-    if (invitesPageIndex > invitesPageCount - 1) {
-      setInvitesPageIndex(Math.max(0, invitesPageCount - 1))
-    }
-  }, [invitesPageIndex, invitesPageCount])
-
-  useEffect(() => {
-    void (async () => {
-      try {
-        const response = await fetch("/api/admin/companies", { credentials: "include" })
-        const json = (await response.json()) as { companies?: CompanyOption[] }
-        const mapped = (json.companies ?? []).map((company) => ({ id: company.id, name: company.name }))
-        setCompanies(mapped)
-        if (mapped.length > 0 && !linkCompanyId) {
-          setLinkCompanyId(mapped[0].id)
-        }
-      } catch (error) {
-        console.error("Falha ao carregar empresas", error)
-      }
-    })()
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, [])
-
-  useEffect(() => {
-    if (!editUser) {
-      setEditForm({ name: "", email: "", role: "agent", tenantId: defaultTenantId, companyId: "" })
-      setPasswordPreview(null)
-      return
-    }
-
-    setEditForm({
-      name: editUser.name || "",
-      email: editUser.email,
-      role: coerceRole(editUser.role),
-      tenantId: editUser.tenantId || defaultTenantId,
-      companyId: editUser.companyId ?? "",
-    })
-    setPasswordPreview(null)
-  }, [editUser, defaultTenantId])
-
-  const linkedMachinesForEditUser = useMemo(() => {
-    if (!editUser || !machinesList) return [] as Array<{ id: string; hostname?: string }>
-    const email = (editUser.email ?? "").toLowerCase()
-    const results: Array<{ id: string; hostname?: string }> = []
-    machinesList.forEach((m) => {
-      const assigned = (m.assignedUserEmail ?? "").toLowerCase()
-      let collaboratorEmail = ""
-      if (m.metadata && typeof m.metadata === "object") {
-        const rec = m.metadata as Record<string, unknown>
-        const c = rec["collaborator"]
-        if (c && typeof c === "object") {
-          const base = c as Record<string, unknown>
-          if (typeof base.email === "string") collaboratorEmail = base.email.toLowerCase()
-        }
-      }
-      const linked = Array.isArray(m.linkedUsers)
-        ? m.linkedUsers.some((lu) => (lu.email ?? '').toLowerCase() === email)
-        : false
-      if (assigned === email || (collaboratorEmail && collaboratorEmail === email) || linked) {
-        results.push({ id: m.id, hostname: m.hostname })
-      }
-    })
-    return results
-  }, [editUser, machinesList])
-  useEffect(() => {
-    setCreateForm((prev) => ({
-      ...prev,
-      role: defaultCreateRole,
-      tenantId: defaultTenantId,
-    }))
-  }, [defaultCreateRole, defaultTenantId])
-
-
-  async function handleInviteSubmit(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    const normalizedEmail = email.trim().toLowerCase()
-    if (!normalizedEmail || !normalizedEmail.includes("@")) {
-      toast.error("Informe um e-mail válido")
-      return
-    }
-
-    const payload = {
-      email: normalizedEmail,
-      name: name.trim(),
-      role,
-      tenantId,
-      expiresInDays: Number.parseInt(expiresInDays, 10),
-    }
-
-    startTransition(async () => {
-      try {
-        const response = await fetch("/api/admin/invites", {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify(payload),
-        })
-
-        if (!response.ok) {
-          const data = await response.json().catch(() => ({}))
-          throw new Error(data.error ?? "Não foi possível gerar o convite")
-        }
-
-        const data = (await response.json()) as { invite: AdminInvite }
-        const nextInvite = sanitizeInvite(data.invite)
-        setInvites((previous) => [nextInvite, ...previous.filter((item) => item.id !== nextInvite.id)])
-        setEmail("")
-        setName("")
-        setRole("agent")
-        setTenantId(defaultTenantId)
-        setExpiresInDays("7")
-        setLastInviteLink(nextInvite.inviteUrl)
-        toast.success("Convite criado com sucesso")
-      } catch (error) {
-        const message = error instanceof Error ? error.message : "Falha ao criar convite"
-        toast.error(message)
-      }
-    })
-  }
-
-  function handleCopy(link: string) {
-    navigator.clipboard
-      .writeText(link)
-      .then(() => toast.success("Link de convite copiado"))
-      .catch(() => toast.error("Não foi possível copiar o link"))
-  }
-
-  async function handleRevokeConfirmed() {
-    if (!revokeCandidate || revokeCandidate.status !== "pending") {
-      setRevokeDialogInviteId(null)
-      return
-    }
-
-    if (!canManageInvite(revokeCandidate.role)) {
-      toast.error("Você não pode revogar convites deste papel")
-      setRevokeDialogInviteId(null)
-      return
-    }
-
-    setRevokingId(revokeCandidate.id)
-    try {
-      const response = await fetch(`/api/admin/invites/${revokeCandidate.id}`, {
-        method: "PATCH",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ reason: "Revogado manualmente" }),
-      })
-
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? "Falha ao revogar convite")
-      }
-
-      const data = (await response.json()) as { invite: AdminInvite }
-      const updated = sanitizeInvite(data.invite)
-      setInvites((previous) => previous.map((item) => (item.id === updated.id ? updated : item)))
-      toast.success("Convite revogado")
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Erro ao revogar convite"
-      toast.error(message)
-    } finally {
-      setRevokingId(null)
-      setRevokeDialogInviteId(null)
-    }
-  }
-
-  async function handleReactivate(invite: AdminInvite) {
-    if (!canReactivateInvitePolicy(invite)) return
-    if (!canManageInvite(invite.role)) {
-      toast.error("Você não pode reativar convites deste papel")
-      return
-    }
-    setReactivatingId(invite.id)
-    try {
-      const response = await fetch(`/api/admin/invites/${invite.id}`, {
-        method: "PATCH",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ action: "reactivate" }),
-      })
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? "Falha ao reativar convite")
-      }
-      const data = (await response.json()) as { invite: AdminInvite }
-      const normalized = sanitizeInvite(data.invite)
-      setInvites((previous) => previous.map((item) => (item.id === normalized.id ? normalized : item)))
-      toast.success("Convite reativado")
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Não foi possível reativar"
-      toast.error(message)
-    } finally {
-      setReactivatingId(null)
-    }
-  }
-
-  async function handleAssignCompany(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    const normalizedEmail = linkEmail.trim().toLowerCase()
-    if (!normalizedEmail || !normalizedEmail.includes("@")) {
-      toast.error("Informe um e-mail válido para vincular")
-      return
-    }
-    if (!linkCompanyId) {
-      toast.error("Selecione a empresa para vincular")
-      return
-    }
-
-    setAssigningCompany(true)
-    toast.loading("Vinculando colaborador...", { id: "assign-company" })
-    try {
-      const response = await fetch("/api/admin/users/assign-company", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ email: normalizedEmail, companyId: linkCompanyId }),
-        credentials: "include",
-      })
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? "Falha ao vincular")
-      }
-      toast.success("Colaborador vinculado com sucesso", { id: "assign-company" })
-      setLinkEmail("")
-      setLinkCompanyId("")
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Não foi possível vincular"
-      toast.error(message, { id: "assign-company" })
-    } finally {
-      setAssigningCompany(false)
-    }
-  }
-
-  const resetCreateForm = useCallback(() => {
-    setCreateForm({
-      name: "",
-      email: "",
-      role: defaultCreateRole,
-      tenantId: defaultTenantId,
-      companyId: NO_COMPANY_ID,
-    })
-    setCreatePassword(null)
-  }, [defaultCreateRole, defaultTenantId])
-
-  const handleOpenCreateUser = useCallback(() => {
-    resetCreateForm()
-    setCreateDialogOpen(true)
-  }, [resetCreateForm])
-
-  const handleCloseCreateDialog = useCallback(() => {
-    resetCreateForm()
-    setCreateDialogOpen(false)
-  }, [resetCreateForm])
-
-  async function handleCreateUser(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-
-    const payload = {
-      name: createForm.name.trim(),
-      email: createForm.email.trim().toLowerCase(),
-      role: createForm.role,
-      tenantId: createForm.tenantId.trim() || defaultTenantId,
-    }
-
-    if (!payload.name) {
-      toast.error("Informe o nome do usuário")
-      return
-    }
-    if (!payload.email || !payload.email.includes("@")) {
-      toast.error("Informe um e-mail válido")
-      return
-    }
-
-    setIsCreatingUser(true)
-    setCreatePassword(null)
-    try {
-      const response = await fetch("/api/admin/users", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        credentials: "include",
-        body: JSON.stringify(payload),
-      })
-
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? "Não foi possível criar o usuário")
-      }
-
-      const data = (await response.json()) as { user: { id: string; email: string; name: string | null; role: string; tenantId: string | null; createdAt: string }; temporaryPassword: string }
-      const normalizedRole = coerceRole(data.user.role)
-      const normalizedUser: AdminUser = {
-        id: data.user.id,
-        email: data.user.email,
-        name: data.user.name ?? data.user.email,
-        role: normalizedRole,
-        tenantId: data.user.tenantId ?? defaultTenantId,
-        createdAt: data.user.createdAt,
-        updatedAt: null,
-        companyId: null,
-        companyName: null,
-        machinePersona: null,
-      }
-
-      if (createForm.companyId && createForm.companyId !== NO_COMPANY_ID) {
-        try {
-          const assignResponse = await fetch("/api/admin/users/assign-company", {
-            method: "POST",
-            headers: { "Content-Type": "application/json" },
-            credentials: "include",
-            body: JSON.stringify({ email: normalizedUser.email, companyId: createForm.companyId }),
-          })
-          if (assignResponse.ok) {
-            const company = companies.find((company) => company.id === createForm.companyId)
-            normalizedUser.companyId = createForm.companyId
-            normalizedUser.companyName = company?.name ?? null
-          } else {
-            const assignData = await assignResponse.json().catch(() => ({}))
-            toast.error(assignData.error ?? "Não foi possível vincular a empresa")
-          }
-        } catch (error) {
-          const message = error instanceof Error ? error.message : "Falha ao vincular empresa"
-          toast.error(message)
-        }
-      }
-
-      setUsers((previous) => [normalizedUser, ...previous])
-      setCreatePassword(data.temporaryPassword)
-      toast.success("Usuário criado com sucesso")
-      setCreateForm((prev) => ({
-        ...prev,
-        name: "",
-        email: "",
-        companyId: NO_COMPANY_ID,
-      }))
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Erro ao criar usuário"
-      toast.error(message)
-    } finally {
-      setIsCreatingUser(false)
-    }
-  }
-
-  // Bulk selection helpers
-  const selectedTeamUsers = useMemo(() => filteredTeamUsers.filter((u) => teamSelection.has(u.id)), [filteredTeamUsers, teamSelection])
-  const allTeamSelected = selectedTeamUsers.length > 0 && selectedTeamUsers.length === filteredTeamUsers.length
-  const someTeamSelected = selectedTeamUsers.length > 0 && !allTeamSelected
-
-  // Removido: seleção específica de Pessoas (uso substituído pelo unificado)
-
-  // Removido: seleção específica de Dispositivos (uso substituído pelo unificado)
-
-  const [inviteSelection, setInviteSelection] = useState<Set<string>>(new Set())
-  const selectedInvites = useMemo(() => invites.filter((i) => inviteSelection.has(i.id)), [invites, inviteSelection])
-  const allInvitesSelected = selectedInvites.length > 0 && selectedInvites.length === invites.length
-  const someInvitesSelected = selectedInvites.length > 0 && !allInvitesSelected
-  const [isBulkRevokingInvites, setIsBulkRevokingInvites] = useState(false)
-  const [bulkRevokeInvitesOpen, setBulkRevokeInvitesOpen] = useState(false)
-
-  function toggleTeamSelectAll(checked: boolean) {
-    setTeamSelection(checked ? new Set(filteredTeamUsers.map((u) => u.id)) : new Set())
-  }
-  // Removidos: toggles de seleção específicos (uso substituído pelo unificado)
-  function toggleInvitesSelectAll(checked: boolean) {
-    setInviteSelection(checked ? new Set(invites.map((i) => i.id)) : new Set())
-  }
-
-  function toggleUsersCombinedSelectAll(checked: boolean) {
-    setUsersSelection(checked ? new Set(filteredCombinedUsers.map((u) => u.id)) : new Set())
-  }
-
-  async function performBulkDeleteUsers(ids: string[]) {
-    if (ids.length === 0) return
-    const tasks = ids.map(async (id) => {
-      const user = users.find((u) => u.id === id)
-      if (!user) return
-      if (!canManageUser(user.role)) return
-      const response = await fetch(`/api/admin/users/${id}`, { method: "DELETE", credentials: "include" })
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? `Falha ao remover ${user.email}`)
-      }
-    })
-    await Promise.allSettled(tasks)
-    setUsers((prev) => prev.filter((u) => !ids.includes(u.id)))
-  }
-
-  async function performBulkDeleteMachines(ids: string[]) {
-    if (ids.length === 0) return
-    const tasks = ids.map(async (id) => {
-      const user = users.find((u) => u.id === id)
-      if (!user) return
-      const machineId = extractMachineId(user.email)
-      if (!machineId) return
-      const response = await fetch(`/api/admin/devices/delete`, {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        credentials: "include",
-        body: JSON.stringify({ machineId }),
-      })
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? `Falha ao remover agente ${user.email}`)
-      }
-    })
-    await Promise.allSettled(tasks)
-    setUsers((prev) => prev.filter((u) => !ids.includes(u.id)))
-  }
-
-  async function performBulkRevokeInvites(ids: string[]) {
-    if (ids.length === 0) return
-    const tasks = ids.map(async (id) => {
-      const invite = invites.find((i) => i.id === id)
-      if (!invite) return
-      if (!canManageInvite(invite.role)) return
-      const response = await fetch(`/api/admin/invites/${id}`, {
-        method: "PATCH",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ reason: "Revogado em massa" }),
-      })
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? `Falha ao revogar ${invite.email}`)
-      }
-    })
-    await Promise.allSettled(tasks)
-    setInvites((prev) => prev.map((i) => (ids.includes(i.id) && i.status === "pending" ? { ...i, status: "revoked", revokedAt: new Date().toISOString() } : i)))
-  }
-
-  async function performBulkDeleteUsersCombined(ids: string[]) {
-    if (ids.length === 0) return
-    const machineIds: string[] = []
-    const humanIds: string[] = []
-    ids.forEach((id) => {
-      const u = users.find((x) => x.id === id)
-      if (!u) return
-      if (u.role === "machine") machineIds.push(id)
-      else humanIds.push(id)
-    })
-    await Promise.allSettled([
-      performBulkDeleteMachines(machineIds),
-      performBulkDeleteUsers(humanIds),
-    ])
-  }
-
-  async function handleSaveUser(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    if (!editUser) return
-
-    const payload = {
-      name: editForm.name.trim(),
-      email: editForm.email.trim().toLowerCase(),
-      role: editForm.role,
-      tenantId: editForm.tenantId.trim() || defaultTenantId,
-      companyId: editForm.companyId || null,
-    }
-
-    if (!payload.name) {
-      toast.error("Informe o nome do usuário")
-      return
-    }
-    if (!payload.email || !payload.email.includes("@")) {
-      toast.error("Informe um e-mail válido")
-      return
-    }
-
-    setIsSavingUser(true)
-    try {
-      const response = await fetch(`/api/admin/users/${editUser.id}`, {
-        method: "PATCH",
-        headers: { "Content-Type": "application/json" },
-        credentials: "include",
-        body: JSON.stringify(payload),
-      })
-
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? "Não foi possível atualizar o usuário")
-      }
-
-      const data = (await response.json()) as { user: AdminUser }
-      setUsers((previous) => previous.map((item) => (item.id === data.user.id ? data.user : item)))
-      toast.success("Usuário atualizado com sucesso")
-      setEditUserId(null)
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Erro ao salvar alterações"
-      toast.error(message)
-    } finally {
-      setIsSavingUser(false)
-    }
-  }
-
-  async function handleResetPassword() {
-    if (!editUser) return
-    if (!canManageUser(editUser.role)) {
-      toast.error("Você não pode gerar senha para este usuário")
-      return
-    }
-    setIsResettingPassword(true)
-    toast.loading("Gerando nova senha...", { id: "reset-password" })
-    try {
-      const response = await fetch(`/api/admin/users/${editUser.id}/reset-password`, {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        credentials: "include",
-      })
-      if (!response.ok) {
-        const data = await response.json().catch(() => ({}))
-        throw new Error(data.error ?? "Falha ao gerar nova senha")
-      }
-      const data = (await response.json()) as { temporaryPassword: string }
-      setPasswordPreview(data.temporaryPassword)
-      toast.success("Senha temporária criada", { id: "reset-password" })
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Erro ao gerar senha"
-      toast.error(message, { id: "reset-password" })
-    } finally {
-      setIsResettingPassword(false)
-    }
-  }
-
-  const isMachineEditing = editUser?.role === "machine"
-  const editingRestricted = editUser ? !canManageUser(editUser.role) : false
-  const companyOptions = useMemo(
-    () => [{ id: NO_COMPANY_ID, name: "Sem empresa vinculada" }, ...companies],
-    [companies]
-  )
-async function handleDeleteUser() {
-    if (!deleteTarget) return
-    if (!canManageUser(deleteTarget.role)) {
-      toast.error("Você não pode remover esse usuário")
-      setDeleteUserId(null)
-      return
-    }
-    setIsDeletingUser(true)
-    const isMachine = deleteTarget.role === "machine"
-
-    try {
-      if (isMachine) {
-        const machineId = extractMachineId(deleteTarget.email)
-        if (!machineId) {
-          throw new Error("Não foi possível identificar a dispositivo associada.")
-        }
-        const response = await fetch("/api/admin/devices/delete", {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify({ machineId }),
-          credentials: "include",
-        })
-        if (!response.ok) {
-          const data = await response.json().catch(() => ({}))
-          throw new Error(data.error ?? "Falha ao remover agente de dispositivo")
-        }
-        toast.success("Agente de dispositivo removido")
-      } else {
-        const response = await fetch(`/api/admin/users/${deleteTarget.id}`, {
-          method: "DELETE",
-          credentials: "include",
-        })
-        if (!response.ok) {
-          const data = await response.json().catch(() => ({}))
-          throw new Error(data.error ?? "Falha ao remover colaborador")
-        }
-        toast.success("Colaborador removido")
-      }
-
-      setUsers((previous) => previous.filter((user) => user.id !== deleteTarget.id))
-      if (editUserId === deleteTarget.id) {
-        setEditUserId(null)
-      }
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Não foi possível remover o usuário"
-      toast.error(message)
-    } finally {
-      setIsDeletingUser(false)
-      setDeleteUserId(null)
-    }
-  }
-
-  return (
-    <>
-      <Tabs value={tab} onValueChange={(value) => setTab(value as AdminUsersTab)} className="w-full">
-        <TabsList className="h-12 w-full justify-start rounded-xl bg-slate-100 p-1">
-          {tabs.includes("team") ? (
-            <TabsTrigger value="team" className="rounded-lg">
-              Equipe
-            </TabsTrigger>
-          ) : null}
-          {tabs.includes("users") ? (
-            <TabsTrigger value="users" className="rounded-lg">
-              Usuários
-            </TabsTrigger>
-          ) : null}
-          {tabs.includes("invites") ? (
-            <TabsTrigger value="invites" className="rounded-lg">
-              Convites
-            </TabsTrigger>
-          ) : null}
-        </TabsList>
-
-        {tabs.includes("team") ? (
-        <TabsContent value="team" className="mt-6 space-y-6">
-          <div className="flex flex-col gap-4 rounded-xl border border-slate-200 bg-white p-4 shadow-sm sm:flex-row sm:items-center sm:justify-between">
-            <div className="space-y-1">
-              <p className="text-sm font-semibold text-neutral-900">Equipe cadastrada</p>
-              <p className="text-xs text-neutral-500">{filteredTeamUsers.length} {filteredTeamUsers.length === 1 ? "membro" : "membros"}</p>
-            </div>
-            <Button onClick={handleOpenCreateUser} size="sm" className="gap-2 self-start sm:self-auto">
-              <IconUserPlus className="size-4" />
-              Novo usuário
-            </Button>
-          </div>
-          <div className="rounded-xl border border-slate-200 bg-white p-4 shadow-sm md:grid md:grid-cols-[minmax(0,1fr)_auto_auto_auto_auto] md:items-center md:gap-3">
-            <div className="relative w-full md:max-w-sm">
-              <IconSearch className="text-muted-foreground pointer-events-none absolute left-3 top-1/2 size-4 -translate-y-1/2" />
-              <Input
-                value={teamSearch}
-                onChange={(event) => setTeamSearch(event.target.value)}
-                placeholder="Buscar por nome, e-mail ou empresa..."
-                className="h-9 pl-9"
-              />
-            </div>
-            <div className="mt-3 flex flex-wrap items-center gap-3 md:mt-0">
-              <SearchableCombobox
-                value={teamRoleFilter}
-                onValueChange={(value) => {
-                  if (value === "admin" || value === "agent") {
-                    setTeamRoleFilter(value)
-                    return
-                  }
-                  setTeamRoleFilter("all")
-                }}
-                options={teamRoleFilterOptions}
-                placeholder="Todos os papéis"
-                searchPlaceholder="Buscar papel..."
-                className="md:w-48"
-                triggerClassName="h-9 rounded-lg"
-              />
-              <SearchableCombobox
-                value={teamCompanyFilter}
-                onValueChange={(value) => setTeamCompanyFilter(value ?? "all")}
-                options={companyFilterOptions}
-                placeholder="Todas as empresas"
-                searchPlaceholder="Buscar empresa..."
-                className="md:w-56"
-                triggerClassName="h-9 rounded-lg"
-              />
-              {/* Filtro por espaço removido */}
-              {(teamSearch.trim().length > 0 || teamRoleFilter !== "all") ? (
-                <Button
-                  variant="ghost"
-                  size="sm"
-                  onClick={() => {
-                    setTeamSearch("")
-                    setTeamRoleFilter("all")
-                    setTeamCompanyFilter("all")
-                    // filtro por espaço removido
-                  }}
-                >
-                  Limpar filtros
-                </Button>
-              ) : null}
-              <Button
-                variant="outline"
-                size="sm"
-                className="gap-2 border-rose-200 text-rose-600 hover:bg-rose-50 hover:text-rose-700 disabled:text-rose-300 disabled:border-rose-100"
-                disabled={selectedTeamUsers.length === 0 || isBulkDeletingTeam}
-                onClick={() => setBulkDeleteTeamOpen(true)}
-              >
-                <IconTrash className="size-4" /> Excluir selecionados
-              </Button>
-            </div>
-          </div>
-          <Card>
-            <CardHeader>
-              <CardTitle>Equipe cadastrada</CardTitle>
-              <CardDescription>Usuários com acesso ao sistema. Edite papéis, dados pessoais ou gere uma nova senha.</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-4">
-              <div className="w-full overflow-x-auto">
-                <div className="overflow-hidden rounded-3xl border border-slate-200 shadow-sm">
-                  <Table className="w-full">
-                  <TableHeader className="bg-slate-100/80 border-b border-slate-200">
-                    <TableRow>
-                      <TableHead className="w-12 pl-4 pr-2">
-                        <Checkbox
-                          checked={allTeamSelected || (someTeamSelected && "indeterminate")}
-                          onCheckedChange={(value) => toggleTeamSelectAll(!!value)}
-                          aria-label="Selecionar todos"
-                        />
-                      </TableHead>
-                      <TableHead className="text-center">Nome</TableHead>
-                      <TableHead className="text-center">E-mail</TableHead>
-                      <TableHead className="text-center">Papel</TableHead>
-                      <TableHead className="text-center">Empresa</TableHead>
-                      <TableHead className="text-center">Criado em</TableHead>
-                      <TableHead className="text-center">Ações</TableHead>
-                    </TableRow>
-                  </TableHeader>
-                  <TableBody className="bg-white">
-                    {teamPaginated.length > 0 ? (
-                      teamPaginated.map((user) => (
-                        <TableRow key={user.id} className="hover:bg-slate-100/70">
-                          <TableCell className="w-12 pl-4 pr-2">
-                            <Checkbox
-                              checked={teamSelection.has(user.id)}
-                              onCheckedChange={(checked) => {
-                                setTeamSelection((prev) => {
-                                  const next = new Set(prev)
-                                  if (checked) next.add(user.id)
-                                  else next.delete(user.id)
-                                  return next
-                                })
-                              }}
-                              aria-label="Selecionar linha"
-                            />
-                          </TableCell>
-                          <TableCell className="px-3 text-center font-medium text-neutral-800">{user.name || "—"}</TableCell>
-                          <TableCell className="px-3 text-center text-neutral-600">{user.email}</TableCell>
-                          <TableCell className="px-3 text-center">
-                            <Badge className={`rounded-full border px-3 py-1 text-xs font-medium whitespace-nowrap ${getRoleBadgeColor(user.role)}`}>
-                              {formatRole(user.role)}
-                            </Badge>
-                          </TableCell>
-                          <TableCell className="px-3 text-center text-neutral-600">{user.companyName ?? "—"}</TableCell>
-                          <TableCell className="px-3 text-center text-neutral-500 whitespace-nowrap">{formatDate(user.createdAt)}</TableCell>
-                          <TableCell className="px-3 text-center">
-                            <div className="inline-flex gap-2">
-                              <Button
-                                size="icon"
-                                aria-label="Editar usuário"
-                                title="Editar usuário"
-                                className="h-9 w-9 rounded-lg border border-slate-200 bg-white text-neutral-800 transition hover:bg-slate-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-200 disabled:pointer-events-none disabled:opacity-50"
-                                disabled={!canManageUser(user.role)}
-                                onClick={() => {
-                                  if (!canManageUser(user.role)) return
-                                  setEditUserId(user.id)
-                                }}
-                              >
-                                <IconPencil className="size-4" />
-                              </Button>
-                              <Button
-                                size="icon"
-                                aria-label="Remover usuário"
-                                title="Remover usuário"
-                                className="h-9 w-9 rounded-lg border border-rose-300 bg-white text-rose-600 transition hover:bg-rose-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-rose-200 disabled:pointer-events-none disabled:opacity-50"
-                                disabled={!canManageUser(user.role)}
-                                onClick={() => {
-                                  if (!canManageUser(user.role)) return
-                                  setDeleteUserId(user.id)
-                                }}
-                              >
-                                <IconTrash className="size-4" />
-                              </Button>
-                            </div>
-                          </TableCell>
-                        </TableRow>
-                      ))
-                    ) : (
-                      <TableRow>
-                        <TableCell colSpan={7} className="px-6 py-6 text-center text-sm text-neutral-500">
-                          {teamUsers.length === 0
-                            ? "Nenhum usuário cadastrado até o momento."
-                            : "Nenhum usuário corresponde aos filtros atuais."}
-                        </TableCell>
-                      </TableRow>
-                    )}
-                  </TableBody>
-                </Table>
-                </div>
-              </div>
-              <div className="flex flex-col items-center justify-between gap-3 border-t border-slate-200 pt-2 text-xs text-neutral-500 md:flex-row md:text-sm">
-                <div>{teamTotal === 0 ? "Nenhum registro" : `Mostrando ${teamStart}-${teamEnd} de ${teamTotal}`}</div>
-                <div className="flex items-center gap-3">
-                  <div className="flex items-center gap-2 text-xs tracking-wide text-neutral-500 md:text-sm">
-                    <span>Itens por página</span>
-                    <Select
-                      value={`${teamPageSize}`}
-                      onValueChange={(value) => {
-                        const next = Number(value)
-                        setTeamPageSize(next)
-                        setTeamPageIndex(0)
-                      }}
-                    >
-                      <SelectTrigger className="h-8 w-20">
-                        <SelectValue placeholder={`${teamPageSize}`} />
-                      </SelectTrigger>
-                      <SelectContent align="end">
-                        {[10, 20, 30, 50].map((n) => (
-                          <SelectItem key={`team-page-${n}`} value={`${n}`}>
-                            {n}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                  <Pagination>
-                    <PaginationContent>
-                      <PaginationItem>
-                        <PaginationPrevious
-                          disabled={teamPageIndex === 0}
-                          onClick={() => setTeamPageIndex((previous) => Math.max(0, previous - 1))}
-                        />
-                      </PaginationItem>
-                      <PaginationItem>
-                        <PaginationLink
-                          href="#"
-                          isActive
-                          onClick={(event) => {
-                            event.preventDefault()
-                          }}
-                        >
-                          {teamPageIndex + 1}
-                        </PaginationLink>
-                      </PaginationItem>
-                      <PaginationItem>
-                        <PaginationNext
-                          disabled={teamPageIndex >= teamPageCount - 1}
-                          onClick={() =>
-                            setTeamPageIndex((previous) => Math.min(teamPageCount - 1, previous + 1))
-                          }
-                        />
-                      </PaginationItem>
-                    </PaginationContent>
-                  </Pagination>
-                </div>
-              </div>
-            </CardContent>
-          </Card>
-
-          <Card>
-            <CardHeader>
-              <CardTitle>Vincular usuário a empresa</CardTitle>
-              <CardDescription>Associe colaboradores existentes a uma empresa para liberar painéis de gestores e filtros específicos.</CardDescription>
-            </CardHeader>
-            <CardContent>
-              <form onSubmit={handleAssignCompany} className="grid gap-4 lg:grid-cols-[minmax(0,2fr)_minmax(0,2fr)_auto]">
-                <div className="grid gap-2">
-                  <Label>E-mail do usuário</Label>
-                  <Input
-                    value={linkEmail}
-                    onChange={(event) => setLinkEmail(event.target.value)}
-                    placeholder="colaborador@empresa.com"
-                    type="email"
-                    required
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label>Empresa</Label>
-                  <Select value={linkCompanyId} onValueChange={setLinkCompanyId}>
-                    <SelectTrigger>
-                      <SelectValue placeholder="Selecionar" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      {companies.map((company) => (
-                        <SelectItem key={company.id} value={company.id}>
-                          {company.name}
-                        </SelectItem>
-                      ))}
-                    </SelectContent>
-                  </Select>
-                </div>
-                <div className="flex items-end">
-                  <Button type="submit" disabled={assigningCompany || companies.length === 0}>
-                    {assigningCompany ? "Vinculando..." : "Vincular"}
-                  </Button>
-                </div>
-              </form>
-              <p className="mt-2 text-xs text-neutral-500">Caso a empresa ainda não exista, cadastre-a em <Link href="/admin/companies" className="underline underline-offset-4">Admin ▸ Empresas &amp; clientes</Link>.</p>
-            </CardContent>
-          </Card>
-        </TabsContent>
-        ) : null}
-
-        {tabs.includes("users") ? (
-        <TabsContent value="users" className="mt-6 space-y-6">
-          <div className="flex flex-col gap-4 rounded-xl border border-slate-200 bg-white p-4 shadow-sm sm:flex-row sm:items-center sm:justify-between">
-            <div className="space-y-1">
-              <p className="text-sm font-semibold text-neutral-900">Usuários</p>
-              <p className="text-xs text-neutral-500">{filteredCombinedUsers.length} {filteredCombinedUsers.length === 1 ? "usuário" : "usuários"}</p>
-            </div>
-            <Button onClick={handleOpenCreateUser} size="sm" className="gap-2 self-start sm:self-auto">
-              <IconUserPlus className="size-4" />
-              Novo usuário
-            </Button>
-          </div>
-          <div className="rounded-xl border border-slate-200 bg-white p-4 shadow-sm md:grid md:grid-cols-[minmax(0,1fr)_auto_auto_auto_auto] md:items-center md:gap-3">
-            <div className="relative w-full md:max-w-sm">
-              <IconSearch className="text-muted-foreground pointer-events-none absolute left-3 top-1/2 size-4 -translate-y-1/2" />
-              <Input
-                value={usersSearch}
-                onChange={(event) => setUsersSearch(event.target.value)}
-                placeholder="Buscar por nome, e-mail, empresa ou dispositivo..."
-                className="h-9 pl-9"
-              />
-            </div>
-            <div className="mt-3 flex flex-wrap items-center gap-3 md:mt-0">
-              <SearchableCombobox
-                value={usersTypeFilter}
-                onValueChange={(value) => {
-                  if (value === "people" || value === "machines") {
-                    setUsersTypeFilter(value)
-                    return
-                  }
-                  setUsersTypeFilter("all")
-                }}
-                options={usersTypeFilterOptions}
-                placeholder="Todos"
-                searchPlaceholder="Buscar tipo..."
-                className="md:w-40"
-                triggerClassName="h-9 rounded-lg"
-              />
-              <SearchableCombobox
-                value={usersCompanyFilter}
-                onValueChange={(value) => setUsersCompanyFilter(value ?? "all")}
-                options={companyFilterOptions}
-                placeholder="Todas as empresas"
-                searchPlaceholder="Buscar empresa..."
-                className="md:w-56"
-                triggerClassName="h-9 rounded-lg"
-              />
-              {/* Filtro por espaço removido */}
-              {(usersSearch.trim().length > 0 || usersTypeFilter !== "all" || usersCompanyFilter !== "all") ? (
-                <Button
-                  variant="ghost"
-                  size="sm"
-                  onClick={() => {
-                    setUsersSearch("")
-                    setUsersTypeFilter("all")
-                    setUsersCompanyFilter("all")
-                    // filtro por espaço removido
-                  }}
-                >
-                  Limpar filtros
-                </Button>
-              ) : null}
-              <Button
-                variant="outline"
-                size="sm"
-                className="gap-2 border-rose-200 text-rose-600 hover:bg-rose-50 hover:text-rose-700 disabled:text-rose-300 disabled:border-rose-100"
-                disabled={usersSelection.size === 0 || isBulkDeletingUsersCombined}
-                onClick={() => setBulkDeleteUsersCombinedOpen(true)}
-              >
-                <IconTrash className="size-4" /> Excluir selecionados
-              </Button>
-            </div>
-          </div>
-          <Card>
-            <CardHeader>
-              <CardTitle>Usuários</CardTitle>
-              <CardDescription>Pessoas e dispositivos com acesso ao sistema.</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-4">
-              <div className="w-full overflow-x-auto">
-                <div className="overflow-hidden rounded-3xl border border-slate-200 shadow-sm">
-                  <Table className="w-full">
-                    <TableHeader className="bg-slate-100/80 border-b border-slate-200">
-                      <TableRow>
-                        <TableHead className="w-12 px-4">
-                          <Checkbox
-                            checked={
-                              usersSelection.size > 0 && usersSelection.size === filteredCombinedUsers.length
-                                ? true
-                                : usersSelection.size > 0
-                                  ? "indeterminate"
-                                  : false
-                            }
-                            onCheckedChange={(value) => toggleUsersCombinedSelectAll(!!value)}
-                            aria-label="Selecionar todos"
-                          />
-                        </TableHead>
-                        <TableHead className="text-center">Nome</TableHead>
-                        <TableHead className="text-center">E-mail</TableHead>
-                        <TableHead className="text-center">Tipo</TableHead>
-                        <TableHead className="text-center">Perfil</TableHead>
-                        <TableHead className="text-center">Empresa</TableHead>
-                        <TableHead className="text-center">Criado em</TableHead>
-                        <TableHead className="text-center">Ações</TableHead>
-                      </TableRow>
-                    </TableHeader>
-                    <TableBody className="bg-white">
-                    {usersPaginated.length > 0 ? (
-                      usersPaginated.map((user) => (
-                        <TableRow key={user.id} className="hover:bg-slate-100/70">
-                          <TableCell className="w-12 px-4">
-                            <div className="flex items-center justify-center">
-                              <Checkbox
-                                checked={usersSelection.has(user.id)}
-                                onCheckedChange={(checked) => {
-                                  setUsersSelection((prev) => {
-                                    const next = new Set(prev)
-                                    if (checked) next.add(user.id)
-                                    else next.delete(user.id)
-                                    return next
-                                  })
-                                }}
-                                aria-label="Selecionar linha"
-                              />
-                            </div>
-                          </TableCell>
-                          <TableCell className="px-4 text-center font-medium text-neutral-800">
-                            {user.name || (user.role === "machine" ? "Dispositivo" : "—")}
-                          </TableCell>
-                          <TableCell className="px-4 text-center text-neutral-600">{user.email}</TableCell>
-                          <TableCell className="px-4 text-center text-neutral-600">
-                            {user.role === "machine" ? "Dispositivo" : "Pessoa"}
-                          </TableCell>
-                          <TableCell className="px-4 text-center text-neutral-600">
-                            {user.role === "machine" ? (
-                              user.machinePersona ? (
-                                <Badge
-                                  variant={machinePersonaBadgeVariant(user.machinePersona)}
-                                  className="rounded-full px-3 py-1 text-xs font-medium"
-                                >
-                                  {formatMachinePersona(user.machinePersona)}
-                                </Badge>
-                              ) : (
-                                <span className="text-neutral-500">Sem persona</span>
-                              )
-                            ) : (
-                              formatRole(user.role)
-                            )}
-                          </TableCell>
-                          <TableCell className="px-4 text-center text-neutral-600">{user.companyName ?? "—"}</TableCell>
-                          <TableCell className="px-4 text-center text-neutral-500">{formatDate(user.createdAt)}</TableCell>
-                          <TableCell className="px-4 text-center">
-                            <div className="inline-flex flex-wrap gap-2">
-                              <Button
-                                variant="outline"
-                                size="sm"
-                                disabled={!canManageUser(user.role)}
-                                onClick={() => {
-                                  if (!canManageUser(user.role)) return
-                                  setEditUserId(user.id)
-                                }}
-                              >
-                                Editar
-                              </Button>
-                              {user.role === "machine" ? (
-                                <Button variant="ghost" size="sm" asChild>
-                                  <Link
-                                    href={
-                                      extractMachineId(user.email)
-                                        ? `/admin/devices/${extractMachineId(user.email)}`
-                                        : "/admin/devices"
-                                    }
-                                  >
-                                    Detalhes da dispositivo
-                                  </Link>
-                                </Button>
-                              ) : null}
-                              <Button
-                                variant="outline"
-                                size="sm"
-                                className="border-rose-200 text-rose-600 hover:bg-rose-50 hover:text-rose-700"
-                                disabled={!canManageUser(user.role)}
-                                onClick={() => {
-                                  if (!canManageUser(user.role)) return
-                                  setDeleteUserId(user.id)
-                                }}
-                              >
-                                Remover
-                              </Button>
-                            </div>
-                          </TableCell>
-                        </TableRow>
-                      ))
-                    ) : (
-                      <TableRow>
-                        <TableCell colSpan={8} className="px-6 py-6 text-center text-sm text-neutral-500">
-                          {combinedBaseUsers.length === 0
-                            ? "Nenhum usuário cadastrado até o momento."
-                            : "Nenhum usuário corresponde aos filtros atuais."}
-                        </TableCell>
-                      </TableRow>
-                    )}
-                  </TableBody>
-                </Table>
-                </div>
-              </div>
-              <div className="flex flex-col items-center justify-between gap-3 border-t border-slate-200 pt-2 text-xs text-neutral-500 md:flex-row md:text-sm">
-                <div>{usersTotal === 0 ? "Nenhum registro" : `Mostrando ${usersStart}-${usersEnd} de ${usersTotal}`}</div>
-                <div className="flex items-center gap-3">
-                  <div className="flex items-center gap-2 text-xs tracking-wide text-neutral-500 md:text-sm">
-                    <span>Itens por página</span>
-                    <Select
-                      value={`${usersPageSize}`}
-                      onValueChange={(value) => {
-                        const next = Number(value)
-                        setUsersPageSize(next)
-                        setUsersPageIndex(0)
-                      }}
-                    >
-                      <SelectTrigger className="h-8 w-20">
-                        <SelectValue placeholder={`${usersPageSize}`} />
-                      </SelectTrigger>
-                      <SelectContent align="end">
-                        {[10, 20, 30, 50].map((n) => (
-                          <SelectItem key={`users-page-${n}`} value={`${n}`}>
-                            {n}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                  <Pagination>
-                    <PaginationContent>
-                      <PaginationItem>
-                        <PaginationPrevious
-                          disabled={usersPageIndex === 0}
-                          onClick={() => setUsersPageIndex((previous) => Math.max(0, previous - 1))}
-                        />
-                      </PaginationItem>
-                      <PaginationItem>
-                        <PaginationLink
-                          href="#"
-                          isActive
-                          onClick={(event) => {
-                            event.preventDefault()
-                          }}
-                        >
-                          {usersPageIndex + 1}
-                        </PaginationLink>
-                      </PaginationItem>
-                      <PaginationItem>
-                        <PaginationNext
-                          disabled={usersPageIndex >= usersPageCount - 1}
-                          onClick={() =>
-                            setUsersPageIndex((previous) => Math.min(usersPageCount - 1, previous + 1))
-                          }
-                        />
-                      </PaginationItem>
-                    </PaginationContent>
-                  </Pagination>
-                </div>
-              </div>
-            </CardContent>
-          </Card>
-        </TabsContent>
-        ) : null}
-
-        {tabs.includes("invites") ? (
-        <TabsContent value="invites" className="mt-6 space-y-6">
-          <Card>
-            <CardHeader>
-              <CardTitle>Gerar convite</CardTitle>
-              <CardDescription>Envie convites personalizados com validade controlada e acompanhe o status em tempo real.</CardDescription>
-            </CardHeader>
-            <CardContent>
-              <form
-                onSubmit={handleInviteSubmit}
-                className="grid gap-4 md:grid-cols-2 xl:grid-cols-[minmax(0,2.4fr)_minmax(0,2fr)_minmax(0,1.2fr)_minmax(0,1.2fr)_auto]"
-              >
-                <div className="grid gap-2 md:col-span-2 xl:col-auto">
-                  <Label htmlFor="invite-email">E-mail corporativo</Label>
-                  <Input
-                    id="invite-email"
-                    type="email"
-                    inputMode="email"
-                    placeholder="nome@suaempresa.com"
-                    value={email}
-                    onChange={(event) => setEmail(event.target.value)}
-                    required
-                    autoComplete="off"
-                  />
-                </div>
-                <div className="grid gap-2 md:col-span-2 xl:col-auto">
-                  <Label htmlFor="invite-name">Nome</Label>
-                  <Input
-                    id="invite-name"
-                    placeholder="Nome completo"
-                    value={name}
-                    onChange={(event) => setName(event.target.value)}
-                    autoComplete="off"
-                  />
-                </div>
-                <div className="grid gap-2 md:col-span-1 xl:col-auto">
-                  <Label>Papel</Label>
-                  <Select value={role} onValueChange={(value) => setRole(value as RoleOption)}>
-                    <SelectTrigger id="invite-role" className="h-9 w-full">
-                      <SelectValue placeholder="Selecione" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      {selectableRoles.map((option) => (
-                        <SelectItem key={option} value={option}>
-                          {formatRole(option)}
-                        </SelectItem>
-                      ))}
-                    </SelectContent>
-                  </Select>
-                </div>
-                <div className="grid gap-2 md:col-span-1 xl:col-auto">
-                  <Label>Expira em</Label>
-                  <Select value={expiresInDays} onValueChange={setExpiresInDays}>
-                    <SelectTrigger id="invite-expiration" className="w-full">
-                      <SelectValue placeholder="7 dias" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      <SelectItem value="7">7 dias</SelectItem>
-                      <SelectItem value="14">14 dias</SelectItem>
-                      <SelectItem value="30">30 dias</SelectItem>
-                    </SelectContent>
-                  </Select>
-                </div>
-                <div className="flex items-end md:col-span-2 xl:col-auto xl:justify-end">
-                  <Button type="submit" disabled={isPending} className="w-full">
-                    {isPending ? "Gerando..." : "Gerar convite"}
-                  </Button>
-                </div>
-              </form>
-              {lastInviteLink ? (
-                <div className="mt-4 flex flex-col gap-2 rounded-lg border border-slate-200 bg-slate-50 p-4 text-sm text-neutral-700 lg:flex-row lg:items-center lg:justify-between">
-                  <div>
-                    <p className="font-medium text-neutral-900">Link de convite pronto</p>
-                    <p className="text-neutral-600">Compartilhe com o convidado. O link expira automaticamente no prazo selecionado.</p>
-                    <code className="mt-2 block rounded bg-white px-3 py-1 text-xs text-neutral-700">{lastInviteLink}</code>
-                  </div>
-                  <Button variant="outline" onClick={() => handleCopy(lastInviteLink)}>Copiar link</Button>
-                </div>
-              ) : null}
-            </CardContent>
-          </Card>
-
-          <Card>
-            <CardHeader>
-              <CardTitle>Convites emitidos</CardTitle>
-              <CardDescription>Histórico e status atual de todos os convites enviados para o workspace.</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-4">
-              <div className="w-full overflow-x-auto">
-                <div className="overflow-hidden rounded-3xl border border-slate-200 shadow-sm">
-                  <Table className="w-full">
-                    <TableHeader className="bg-slate-100/80 border-b border-slate-200">
-                      <TableRow>
-                        <TableHead className="w-12 px-4">
-                          <Checkbox
-                            checked={allInvitesSelected || (someInvitesSelected && "indeterminate")}
-                            onCheckedChange={(value) => toggleInvitesSelectAll(!!value)}
-                            aria-label="Selecionar todos"
-                          />
-                        </TableHead>
-                        <TableHead className="text-center">Colaborador</TableHead>
-                        <TableHead className="text-center">Papel</TableHead>
-                        <TableHead className="text-center">Expira em</TableHead>
-                        <TableHead className="text-center">Status</TableHead>
-                        <TableHead className="text-center">Ações</TableHead>
-                      </TableRow>
-                    </TableHeader>
-                    <TableBody className="bg-white">
-                    {paginatedInvites.length > 0 ? (
-                      paginatedInvites.map((invite) => (
-                        <TableRow key={invite.id} className="hover:bg-slate-100/70">
-                          <TableCell className="w-12 px-4">
-                            <div className="flex items-center justify-center">
-                              <Checkbox
-                                checked={inviteSelection.has(invite.id)}
-                                onCheckedChange={(checked) => {
-                                  setInviteSelection((prev) => {
-                                    const next = new Set(prev)
-                                    if (checked) next.add(invite.id)
-                                    else next.delete(invite.id)
-                                    return next
-                                  })
-                                }}
-                                aria-label="Selecionar linha"
-                              />
-                            </div>
-                          </TableCell>
-                          <TableCell className="px-4 text-center">
-                            <div className="flex flex-col">
-                              <span className="font-medium text-neutral-800">{invite.name || invite.email}</span>
-                              <span className="text-xs text-neutral-500">{invite.email}</span>
-                            </div>
-                          </TableCell>
-                          <TableCell className="px-4 text-center text-neutral-600">{formatRole(invite.role)}</TableCell>
-                          <TableCell className="px-4 text-center text-neutral-600">{formatDate(invite.expiresAt)}</TableCell>
-                          <TableCell className="px-4 text-center">
-                            <Badge
-                              variant={inviteStatusVariant(invite.status)}
-                              className="rounded-full px-3 py-1 text-xs font-medium"
-                            >
-                              {formatStatus(invite.status)}
-                            </Badge>
-                          </TableCell>
-                          <TableCell className="px-4 text-center">
-                            <div className="inline-flex flex-wrap gap-2">
-                              <Button variant="outline" size="sm" onClick={() => handleCopy(invite.inviteUrl)}>
-                                Copiar link
-                              </Button>
-                              {invite.status === "pending" && canManageInvite(invite.role) ? (
-                                <Button
-                                  variant="ghost"
-                                  size="sm"
-                                  className="text-red-600 transition-colors hover:bg-red-500/10"
-                                  onClick={() => setRevokeDialogInviteId(invite.id)}
-                                  disabled={revokingId === invite.id}
-                                >
-                                  {revokingId === invite.id ? "Revogando..." : "Revogar"}
-                                </Button>
-                              ) : null}
-                              {invite.status === "revoked" && canReactivateInvitePolicy(invite) && canManageInvite(invite.role) ? (
-                                <Button
-                                  variant="outline"
-                                  size="sm"
-                                  className="border-amber-400 text-amber-600 hover:bg-amber-50"
-                                  onClick={() => handleReactivate(invite)}
-                                  disabled={reactivatingId === invite.id}
-                                >
-                                  {reactivatingId === invite.id ? "Reativando..." : "Reativar"}
-                                </Button>
-                              ) : null}
-                            </div>
-                          </TableCell>
-                        </TableRow>
-                      ))
-                    ) : (
-                      <TableRow>
-                        <TableCell colSpan={6} className="px-6 py-6 text-center text-sm text-neutral-500">
-                          Nenhum convite emitido até o momento.
-                        </TableCell>
-                      </TableRow>
-                    )}
-                    </TableBody>
-                  </Table>
-                </div>
-              </div>
-              <div className="flex flex-col items-center justify-between gap-3 border-t border-slate-200 pt-2 text-xs text-neutral-500 md:flex-row md:text-sm">
-                <div>{invitesTotal === 0 ? "Nenhum registro" : `Mostrando ${invitesStart}-${invitesEnd} de ${invitesTotal}`}</div>
-                <div className="flex flex-col-reverse gap-3 md:flex-row md:items-center md:gap-4">
-                  <Button
-                    variant="outline"
-                    size="sm"
-                    className="gap-2 border-rose-200 text-rose-600 hover:bg-rose-50 hover:text-rose-700 disabled:text-rose-300 disabled:border-rose-100"
-                    disabled={selectedInvites.length === 0 || isBulkRevokingInvites}
-                    onClick={() => setBulkRevokeInvitesOpen(true)}
-                  >
-                    <IconTrash className="size-4" /> Revogar selecionados
-                  </Button>
-                  <div className="flex items-center gap-3">
-                    <div className="flex items-center gap-2 text-xs tracking-wide text-neutral-500 md:text-sm">
-                      <span>Itens por página</span>
-                      <Select
-                        value={`${invitesPageSize}`}
-                        onValueChange={(value) => {
-                          const next = Number(value)
-                          setInvitesPageSize(next)
-                          setInvitesPageIndex(0)
-                        }}
-                      >
-                        <SelectTrigger className="h-8 w-20">
-                          <SelectValue placeholder={`${invitesPageSize}`} />
-                        </SelectTrigger>
-                        <SelectContent align="end">
-                          {[10, 20, 30, 50].map((n) => (
-                            <SelectItem key={`invites-page-${n}`} value={`${n}`}>
-                              {n}
-                            </SelectItem>
-                          ))}
-                        </SelectContent>
-                      </Select>
-                    </div>
-                    <Pagination>
-                      <PaginationContent>
-                        <PaginationItem>
-                          <PaginationPrevious
-                            disabled={invitesPageIndex === 0}
-                            onClick={() => setInvitesPageIndex((previous) => Math.max(0, previous - 1))}
-                          />
-                        </PaginationItem>
-                        <PaginationItem>
-                          <PaginationLink
-                            href="#"
-                            isActive
-                            onClick={(event) => {
-                              event.preventDefault()
-                            }}
-                          >
-                            {invitesPageIndex + 1}
-                          </PaginationLink>
-                        </PaginationItem>
-                        <PaginationItem>
-                          <PaginationNext
-                            disabled={invitesPageIndex >= invitesPageCount - 1}
-                            onClick={() =>
-                              setInvitesPageIndex((previous) => Math.min(invitesPageCount - 1, previous + 1))
-                            }
-                          />
-                        </PaginationItem>
-                      </PaginationContent>
-                    </Pagination>
-                  </div>
-                </div>
-              </div>
-            </CardContent>
-          </Card>
-        </TabsContent>
-        ) : null}
-      </Tabs>
-      <Dialog
-        open={createDialogOpen}
-        onOpenChange={(open) => {
-          if (open) {
-            setCreateDialogOpen(true)
-          } else {
-            handleCloseCreateDialog()
-          }
-        }}
-      >
-        <DialogContent className="max-w-lg space-y-4">
-          <DialogHeader>
-            <DialogTitle>Novo usuário</DialogTitle>
-            <DialogDescription>Crie uma conta para membros da equipe com acesso imediato ao sistema.</DialogDescription>
-          </DialogHeader>
-          <form onSubmit={handleCreateUser} className="space-y-5">
-            <div className="grid gap-2">
-              <Label htmlFor="create-name">Nome</Label>
-              <Input
-                id="create-name"
-                placeholder="Nome completo"
-                value={createForm.name}
-                onChange={(event) => setCreateForm((prev) => ({ ...prev, name: event.target.value }))}
-                required
-                autoComplete="off"
-              />
-            </div>
-            <div className="grid gap-2">
-              <Label htmlFor="create-email">E-mail</Label>
-              <Input
-                id="create-email"
-                type="email"
-                inputMode="email"
-                placeholder="nome@suaempresa.com"
-                value={createForm.email}
-                onChange={(event) => setCreateForm((prev) => ({ ...prev, email: event.target.value }))}
-                required
-                autoComplete="off"
-              />
-            </div>
-            <div className="grid gap-2">
-              <Label htmlFor="create-role">Papel</Label>
-              <Select
-                value={createForm.role}
-                onValueChange={(value) => setCreateForm((prev) => ({ ...prev, role: value as RoleOption }))}
-              >
-                <SelectTrigger id="create-role" className="h-9">
-                  <SelectValue placeholder="Selecione" />
-                </SelectTrigger>
-                <SelectContent>
-                  {selectableRoles.map((option) => (
-                    <SelectItem key={`create-role-${option}`} value={option}>
-                      {formatRole(option)}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-            {/* Campo de espaço (tenant) removido */}
-            <div className="grid gap-2">
-              <Label htmlFor="create-company">Empresa vinculada</Label>
-              <Select
-                value={createForm.companyId}
-                onValueChange={(value) => setCreateForm((prev) => ({ ...prev, companyId: value }))}
-              >
-                <SelectTrigger id="create-company" className="h-9">
-                  <SelectValue placeholder="Sem vínculo" />
-                </SelectTrigger>
-                <SelectContent>
-                  {companyOptions.map((company) => (
-                    <SelectItem key={`create-company-${company.id}`} value={company.id}>
-                      {company.name}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-            {createPassword ? (
-              <div className="rounded-lg border border-slate-300 bg-slate-50 p-3">
-                <p className="text-xs text-neutral-600">Senha temporária gerada:</p>
-                <div className="mt-2 flex flex-wrap items-center gap-3">
-                  <code className="text-sm font-semibold text-neutral-900">{createPassword}</code>
-                  <Button
-                    type="button"
-                    variant="ghost"
-                    size="sm"
-                    onClick={() => navigator.clipboard.writeText(createPassword).then(() => toast.success("Senha copiada"))}
-                  >
-                    Copiar
-                  </Button>
-                </div>
-              </div>
-            ) : null}
-            <DialogFooter className="flex flex-col gap-2 sm:flex-row sm:justify-end">
-              <Button type="button" variant="outline" onClick={handleCloseCreateDialog} disabled={isCreatingUser}>
-                Cancelar
-              </Button>
-              <Button type="submit" disabled={isCreatingUser}>
-                {isCreatingUser ? "Criando..." : "Criar usuário"}
-              </Button>
-            </DialogFooter>
-          </form>
-        </DialogContent>
-      </Dialog>
-
-      <Dialog open={bulkDeleteUsersCombinedOpen} onOpenChange={setBulkDeleteUsersCombinedOpen}>
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Remover usuários selecionados</DialogTitle>
-            <DialogDescription>Pessoas perderão o acesso e dispositivos serão desconectadas.</DialogDescription>
-          </DialogHeader>
-          <div className="max-h-64 space-y-2 overflow-auto">
-            {Array.from(usersSelection).slice(0, 5).map((id) => {
-              const u = users.find((x) => x.id === id)
-              if (!u) return null
-              return (
-                <div key={`users-del-${id}`} className="rounded-md bg-slate-100 px-3 py-2 text-sm">
-                  {(u.name || u.email)} <span className="text-neutral-500">— {u.email}</span>
-                </div>
-              )
-            })}
-            {usersSelection.size > 5 ? (
-              <div className="px-3 text-xs text-neutral-500">+ {usersSelection.size - 5} outros</div>
-            ) : null}
-          </div>
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setBulkDeleteUsersCombinedOpen(false)} disabled={isBulkDeletingUsersCombined}>
-              Cancelar
-            </Button>
-            <Button
-              variant="destructive"
-              disabled={isBulkDeletingUsersCombined}
-              onClick={async () => {
-                setIsBulkDeletingUsersCombined(true)
-                try {
-                  await performBulkDeleteUsersCombined(Array.from(usersSelection))
-                  setUsersSelection(new Set())
-                  setBulkDeleteUsersCombinedOpen(false)
-                  toast.success("Remoção concluída")
-                } catch (error) {
-                  const message = error instanceof Error ? error.message : "Falha ao excluir selecionados"
-                  toast.error(message)
-                } finally {
-                  setIsBulkDeletingUsersCombined(false)
-                }
-              }}
-            >
-              Excluir selecionados
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-
-      <Sheet open={Boolean(editUser)} onOpenChange={(open) => (!open ? setEditUserId(null) : null)}>
-        <SheetContent side="right" className="space-y-6 overflow-y-auto px-6 pb-10 sm:max-w-2xl">
-          <SheetHeader className="px-0 pt-6">
-            <SheetTitle>Editar usuário</SheetTitle>
-            <SheetDescription>Atualize os dados cadastrais, papel e vínculo do colaborador.</SheetDescription>
-          </SheetHeader>
-
-          {editUser ? (
-            <form onSubmit={handleSaveUser} className="space-y-6">
-              {editingRestricted ? (
-                <div className="rounded-md border border-amber-200 bg-amber-50 p-3 text-sm text-amber-700">
-                  Você pode visualizar este perfil, mas apenas administradores podem alterá-lo.
-                </div>
-              ) : null}
-              <div className="grid gap-4">
-                <div className="grid gap-2">
-                  <Label>Nome</Label>
-                  <Input
-                    value={editForm.name}
-                    onChange={(event) => setEditForm((prev) => ({ ...prev, name: event.target.value }))}
-                    placeholder="Nome completo"
-                    disabled={isSavingUser || isMachineEditing || editingRestricted}
-                    required
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label>E-mail</Label>
-                  <Input
-                    value={editForm.email}
-                    onChange={(event) => setEditForm((prev) => ({ ...prev, email: event.target.value }))}
-                    type="email"
-                    disabled={isSavingUser || isMachineEditing || editingRestricted}
-                    required
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label>Papel</Label>
-                  <Select
-                    value={editForm.role}
-                    onValueChange={(value) => setEditForm((prev) => ({ ...prev, role: value as RoleOption }))}
-                    disabled={isSavingUser || isMachineEditing || editingRestricted}
-                  >
-                    <SelectTrigger>
-                      <SelectValue placeholder="Selecione" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      {selectableRoles.map((option) => (
-                        <SelectItem key={option} value={option}>
-                          {formatRole(option)}
-                        </SelectItem>
-                      ))}
-                    </SelectContent>
-                  </Select>
-                </div>
-                {/* Campo de espaço (tenant) removido */}
-                <div className="grid gap-2">
-                  <Label>Empresa vinculada</Label>
-                  <Select
-                    value={editForm.companyId ? editForm.companyId : NO_COMPANY_ID}
-                    onValueChange={(value) =>
-                      setEditForm((prev) => ({ ...prev, companyId: value === NO_COMPANY_ID ? "" : value }))
-                    }
-                    disabled={isSavingUser || editingRestricted}
-                  >
-                    <SelectTrigger>
-                      <SelectValue placeholder="Selecione" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      {companyOptions.map((company) => (
-                        <SelectItem key={company.id} value={company.id}>
-                          {company.name}
-                        </SelectItem>
-                      ))}
-                    </SelectContent>
-                  </Select>
-                  <p className="text-xs text-neutral-500">Essa seleção substitui o vínculo atual no portal do cliente.</p>
-                </div>
-                {(() => {
-                  const r = coerceRole(editUser.role)
-                  if (r === 'admin' || r === 'agent') return null
-                  return (
-                    <div className="grid gap-2">
-                      <Label>Dispositivos vinculadas</Label>
-                      {linkedMachinesForEditUser.length > 0 ? (
-                        <ul className="divide-y divide-slate-200 rounded-md border border-slate-200 bg-slate-50/60">
-                          {linkedMachinesForEditUser.map((m) => (
-                            <li key={`linked-m-${m.id}`} className="flex items-center justify-between px-3 py-2 text-sm">
-                              <span className="truncate">{m.hostname || m.id}</span>
-                              <Button asChild size="sm" variant="ghost">
-                                <Link href={`/admin/devices/${m.id}`}>Abrir</Link>
-                              </Button>
-                            </li>
-                          ))}
-                        </ul>
-                      ) : (
-                        <p className="text-xs text-neutral-500">Nenhuma dispositivo vinculada a este usuário.</p>
-                      )}
-                    </div>
-                  )
-                })()}
-                {isMachineEditing ? (
-                  <div className="rounded-lg border border-dashed border-slate-300 bg-slate-50 p-3 text-sm text-neutral-600">
-                    Os ajustes detalhados de agentes de dispositivo são feitos em <Link href="/admin/devices" className="underline underline-offset-4">Admin ▸ Dispositivos</Link>.
-                  </div>
-                ) : (
-                  <div className="rounded-lg border border-slate-200 bg-slate-50 p-4 text-sm text-neutral-700">
-                    <div className="flex flex-wrap items-center justify-between gap-3">
-                      <div>
-                        <p className="font-medium text-neutral-900">Gerar nova senha</p>
-                        <p className="text-xs text-neutral-500">Uma senha temporária será exibida abaixo. Compartilhe com o usuário e peça para trocá-la no primeiro acesso.</p>
-                      </div>
-                    <Button type="button" variant="outline" onClick={handleResetPassword} disabled={isResettingPassword}>
-                      {isResettingPassword ? "Gerando..." : "Gerar senha"}
-                    </Button>
-                  </div>
-                  {passwordPreview ? (
-                      <div className="mt-3 flex flex-wrap items-center gap-3 rounded-md border border-slate-300 bg-white px-3 py-2">
-                        <code className="text-sm font-semibold text-neutral-900">{passwordPreview}</code>
-                        <Button
-                          type="button"
-                          variant="ghost"
-                          size="sm"
-                          onClick={() => navigator.clipboard.writeText(passwordPreview).then(() => toast.success("Senha copiada"))}
-                        >
-                          Copiar
-                        </Button>
-                      </div>
-                    ) : null}
-                  </div>
-                )}
-              </div>
-
-              <SheetFooter className="flex flex-col gap-2 sm:flex-row sm:gap-3">
-                <Button type="button" variant="outline" onClick={() => setEditUserId(null)} disabled={isSavingUser}>
-                  Cancelar
-                </Button>
-                <Button type="submit" disabled={isSavingUser || isMachineEditing || editingRestricted} className="sm:ml-auto">
-                  {isSavingUser ? "Salvando..." : "Salvar alterações"}
-                </Button>
-              </SheetFooter>
-            </form>
-          ) : null}
-        </SheetContent>
-      </Sheet>
-
-      <Dialog
-        open={deleteUserId !== null}
-        onOpenChange={(open) => {
-          if (!open) {
-            setDeleteUserId(null)
-          }
-        }}
-      >
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>
-              {deleteTarget?.role === "machine" ? "Remover agente de dispositivo" : "Remover colaborador"}
-            </DialogTitle>
-            <DialogDescription>
-              {deleteTarget?.role === "machine"
-                ? "Revogar o acesso desconecta o aplicativo desktop e exige novo provisionamento."
-                : "A remoção impede novos acessos, mas não afeta registros históricos de tickets."}
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-4">
-            <div className="rounded-xl border border-rose-200 bg-rose-50 p-4">
-              <p className="text-xs font-medium uppercase tracking-wide text-rose-600">
-                Confirme a exclusão de
-              </p>
-              <p className="mt-1 text-lg font-semibold text-rose-900">
-                {deleteTarget?.name || deleteTarget?.email}
-              </p>
-              {deleteTarget?.name && deleteTarget?.email && (
-                <p className="mt-0.5 text-sm text-rose-700">{deleteTarget.email}</p>
-              )}
-            </div>
-            <p className="text-sm text-neutral-600">
-              {deleteTarget?.role === "machine"
-                ? "O dispositivo correspondente perderá imediatamente o token ativo e voltará para a tela de provisionamento."
-                : "Esse usuário não poderá mais acessar o painel até receber um novo convite."}
-            </p>
-          </div>
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setDeleteUserId(null)} disabled={isDeletingUser}>
-              Cancelar
-            </Button>
-            <Button variant="destructive" onClick={handleDeleteUser} disabled={isDeletingUser}>
-              {isDeletingUser
-                ? deleteTarget?.role === "machine"
-                  ? "Removendo agente..."
-                  : "Removendo..."
-                : deleteTarget?.role === "machine"
-                  ? "Remover agente"
-                  : "Remover"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      <Dialog
-        open={revokeDialogInviteId !== null}
-        onOpenChange={(open) => {
-          if (!open) {
-            setRevokeDialogInviteId(null)
-            setRevokingId(null)
-          }
-        }}
-      >
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Revogar convite</DialogTitle>
-            <DialogDescription>
-              O link atual será invalidado imediatamente. Você pode gerar um novo convite a qualquer momento.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-2 text-sm text-neutral-600">
-            <p>
-              Deseja revogar o convite enviado para
-              {" "}
-              <span className="font-medium text-neutral-900">{revokeCandidate?.email}</span>?
-            </p>
-            <p className="text-xs text-neutral-500">Ação irreversível — o convidado verá o link expirado.</p>
-          </div>
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setRevokeDialogInviteId(null)} disabled={revokingId !== null}>
-              Manter convite
-            </Button>
-            <Button
-              variant="destructive"
-              onClick={handleRevokeConfirmed}
-              disabled={revokingId === revokeCandidate?.id}
-            >
-              {revokingId === revokeCandidate?.id ? "Revogando..." : "Revogar convite"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      {/* Bulk actions */}
-      <Dialog open={bulkDeleteTeamOpen} onOpenChange={setBulkDeleteTeamOpen}>
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Remover membros selecionados</DialogTitle>
-            <DialogDescription>Revoga o acesso imediatamente. Registros históricos permanecem.</DialogDescription>
-          </DialogHeader>
-          <div className="max-h-64 space-y-2 overflow-auto">
-            {selectedTeamUsers.slice(0, 5).map((u) => (
-              <div key={`team-del-${u.id}`} className="rounded-md bg-slate-100 px-3 py-2 text-sm">
-                {u.name || u.email} <span className="text-neutral-500">— {u.email}</span>
-              </div>
-            ))}
-            {selectedTeamUsers.length > 5 ? (
-              <div className="px-3 text-xs text-neutral-500">+ {selectedTeamUsers.length - 5} outros</div>
-            ) : null}
-          </div>
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setBulkDeleteTeamOpen(false)} disabled={isBulkDeletingTeam}>
-              Cancelar
-            </Button>
-            <Button
-              variant="destructive"
-              disabled={isBulkDeletingTeam}
-              onClick={async () => {
-                setIsBulkDeletingTeam(true)
-                try {
-                  await performBulkDeleteUsers(selectedTeamUsers.map((u) => u.id))
-                  setTeamSelection(new Set())
-                  setBulkDeleteTeamOpen(false)
-                  toast.success("Remoção concluída")
-                } catch (error) {
-                  const message = error instanceof Error ? error.message : "Falha ao excluir selecionados"
-                  toast.error(message)
-                } finally {
-                  setIsBulkDeletingTeam(false)
-                }
-              }}
-            >
-              Excluir selecionados
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      {/* Dialogs antigos removidos: ações em massa agora são unificadas no diálogo abaixo */}
-
-      <Dialog open={bulkRevokeInvitesOpen} onOpenChange={setBulkRevokeInvitesOpen}>
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Revogar convites selecionados</DialogTitle>
-            <DialogDescription>Os links serão invalidados imediatamente.</DialogDescription>
-          </DialogHeader>
-          <div className="max-h-64 space-y-2 overflow-auto">
-            {selectedInvites.slice(0, 5).map((i) => (
-              <div key={`invite-revoke-${i.id}`} className="rounded-md bg-slate-100 px-3 py-2 text-sm">
-                {i.email} <span className="text-neutral-500">— {formatRole(i.role)}</span>
-              </div>
-            ))}
-            {selectedInvites.length > 5 ? (
-              <div className="px-3 text-xs text-neutral-500">+ {selectedInvites.length - 5} outros</div>
-            ) : null}
-          </div>
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setBulkRevokeInvitesOpen(false)} disabled={isBulkRevokingInvites}>
-              Cancelar
-            </Button>
-            <Button
-              variant="destructive"
-              disabled={isBulkRevokingInvites}
-              onClick={async () => {
-                setIsBulkRevokingInvites(true)
-                try {
-                  const ids = selectedInvites.filter((i) => i.status === "pending").map((i) => i.id)
-                  await performBulkRevokeInvites(ids)
-                  setInviteSelection(new Set())
-                  setBulkRevokeInvitesOpen(false)
-                  toast.success("Convites revogados")
-                } catch (error) {
-                  const message = error instanceof Error ? error.message : "Falha ao revogar convites"
-                  toast.error(message)
-                } finally {
-                  setIsBulkRevokingInvites(false)
-                }
-              }}
-            >
-              Revogar selecionados
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </>
-  )
-}
diff --git a/src/components/admin/alerts/admin-alerts-manager.tsx b/src/components/admin/alerts/admin-alerts-manager.tsx
deleted file mode 100644
index 22f448f..0000000
--- a/src/components/admin/alerts/admin-alerts-manager.tsx
+++ /dev/null
@@ -1,141 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id, Doc } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Card, CardAction, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-export function AdminAlertsManager() {
-  const [companyId, setCompanyId] = useState<string>("all")
-  const [range, setRange] = useState<string>("30d")
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const { start, end } = useMemo(() => {
-    const daysLocal = range === "7d" ? 7 : range === "30d" ? 30 : range === "90d" ? 90 : null
-    const endLocal = Date.now()
-    const startLocal = daysLocal ? endLocal - daysLocal * 24 * 60 * 60 * 1000 : undefined
-    return { start: startLocal, end: endLocal }
-  }, [range])
-
-  const alertsRaw = useQuery(
-    api.alerts.list,
-    convexUserId
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          start,
-          end,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-        })
-      : "skip"
-  ) as Doc<"alerts">[] | undefined
-
-  const alerts = useMemo(() => {
-    const list = alertsRaw ?? []
-    return list.sort((a, b) => b.createdAt - a.createdAt)
-  }, [alertsRaw])
-
-  const companies = useQuery(
-    api.companies.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  return (
-    <Card className="border-slate-200">
-      <CardHeader>
-        <CardTitle className="text-lg font-semibold text-neutral-900">Alertas enviados</CardTitle>
-        <CardDescription className="text-neutral-600">
-          Histórico dos e-mails de alerta de uso de horas disparados automaticamente.
-        </CardDescription>
-        <CardAction>
-          <div className="flex flex-col items-stretch gap-2 sm:flex-row sm:items-center sm:gap-2">
-            <SearchableCombobox
-              value={companyId}
-              onValueChange={(next) => setCompanyId(next ?? "all")}
-              options={companyOptions}
-              placeholder="Todas as empresas"
-              className="w-full min-w-56 sm:w-64"
-            />
-            <Select value={range} onValueChange={setRange}>
-              <SelectTrigger className="w-40">
-                <SelectValue placeholder="Período" />
-              </SelectTrigger>
-              <SelectContent className="rounded-xl">
-                <SelectItem value="7d">Últimos 7 dias</SelectItem>
-                <SelectItem value="30d">Últimos 30 dias</SelectItem>
-                <SelectItem value="90d">Últimos 90 dias</SelectItem>
-                <SelectItem value="all">Todos</SelectItem>
-              </SelectContent>
-            </Select>
-          </div>
-        </CardAction>
-      </CardHeader>
-      <CardContent>
-        {!alerts ? (
-          <div className="space-y-2">
-            {Array.from({ length: 5 }).map((_, i) => (
-              <Skeleton key={i} className="h-10 w-full rounded-lg" />
-            ))}
-          </div>
-        ) : alerts.length === 0 ? (
-          <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-            Nenhum alerta enviado ainda.
-          </p>
-        ) : (
-          <div className="overflow-x-auto">
-            <table className="min-w-full border-separate border-spacing-y-2">
-              <thead>
-                <tr className="text-left text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                  <th className="px-2 py-1">Quando</th>
-                  <th className="px-2 py-1">Empresa</th>
-                  <th className="px-2 py-1">Uso</th>
-                  <th className="px-2 py-1">Limite</th>
-                  <th className="px-2 py-1">Período</th>
-                  <th className="px-2 py-1">Destinatários</th>
-                  <th className="px-2 py-1">Entregues</th>
-                </tr>
-              </thead>
-              <tbody>
-                {alerts.map((a) => (
-                  <tr key={a._id} className="rounded-xl border border-slate-200 bg-white">
-                    <td className="px-2 py-2 text-sm text-neutral-700">
-                      {new Date(a.createdAt).toLocaleString("pt-BR")}
-                    </td>
-                    <td className="px-2 py-2 text-sm font-medium text-neutral-900">{a.companyName}</td>
-                    <td className="px-2 py-2 text-sm text-neutral-700">{a.usagePct.toFixed(1)}%</td>
-                    <td className="px-2 py-2 text-sm text-neutral-700">{a.threshold}%</td>
-                    <td className="px-2 py-2 text-sm text-neutral-700">{a.range}</td>
-                    <td className="px-2 py-2 text-sm text-neutral-700">{a.recipients.join(", ")}</td>
-                    <td className="px-2 py-2 text-sm text-neutral-700">{a.deliveredCount}</td>
-                  </tr>
-                ))}
-              </tbody>
-            </table>
-          </div>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/admin/categories/categories-manager.tsx b/src/components/admin/categories/categories-manager.tsx
deleted file mode 100644
index 530f263..0000000
--- a/src/components/admin/categories/categories-manager.tsx
+++ /dev/null
@@ -1,1067 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { api } from "@/convex/_generated/api"
-import { format, formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { History as HistoryIcon, Layers3, ListTree, PlusCircle, RefreshCcw } from "lucide-react"
-
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import type { TicketCategory, TicketSubcategory } from "@/lib/schemas/category"
-import type { Id } from "@/convex/_generated/dataModel"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogFooter,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { Textarea } from "@/components/ui/textarea"
-import { Tabs, TabsContent, TabsList, TabsTrigger } from "@/components/ui/tabs"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { PaginationNext, PaginationPrevious } from "@/components/ui/pagination"
-
-type TabValue = "categories" | "subcategories" | "history"
-
-type DeleteState<T extends "category" | "subcategory"> =
-  | { type: T; targetId: string; reason: string }
-  | null
-
-type FlatSubcategory = TicketSubcategory & {
-  categoryName: string
-  categoryOrder: number
-  createdAt?: number
-  updatedAt?: number
-}
-
-type HistoryEntry = {
-  id: string
-  type: "category" | "subcategory"
-  action: "create" | "update"
-  name: string
-  categoryName?: string
-  timestamp: number
-}
-
-export function CategoriesManager() {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const categories = useQuery(api.categories.list, { tenantId }) as TicketCategory[] | undefined
-  const [categoryName, setCategoryName] = useState("")
-  const [categoryDescription, setCategoryDescription] = useState("")
-  const [subcategoryDraft, setSubcategoryDraft] = useState("")
-  const [subcategoryList, setSubcategoryList] = useState<string[]>([])
-  const [deleteState, setDeleteState] = useState<DeleteState<"category" | "subcategory">>(null)
-  const createCategory = useMutation(api.categories.createCategory)
-  const deleteCategory = useMutation(api.categories.deleteCategory)
-  const updateCategory = useMutation(api.categories.updateCategory)
-  const createSubcategory = useMutation(api.categories.createSubcategory)
-  const updateSubcategory = useMutation(api.categories.updateSubcategory)
-  const deleteSubcategory = useMutation(api.categories.deleteSubcategory)
-  const [activeTab, setActiveTab] = useState<TabValue>("categories")
-  const [categorySort, setCategorySort] = useState<"order" | "name" | "recent">("order")
-  const [categoryPage, setCategoryPage] = useState(1)
-  const [subcategorySort, setSubcategorySort] = useState<"category" | "name" | "recent">("category")
-  const [subcategoryPage, setSubcategoryPage] = useState(1)
-  const [historyFilter, setHistoryFilter] = useState<"all" | "category" | "subcategory">("all")
-  const [historyPage, setHistoryPage] = useState(1)
-  const CATEGORY_PAGE_SIZE = 6
-  const SUBCATEGORY_PAGE_SIZE = 10
-  const HISTORY_PAGE_SIZE = 8
-
-  const isCreatingCategory = useMemo(
-    () => categoryName.trim().length < 2,
-    [categoryName]
-  )
-
-  function addSubcategory() {
-    const value = subcategoryDraft.trim()
-    if (value.length < 2) {
-      toast.error("Informe um nome válido para a subcategoria")
-      return
-    }
-    const normalized = value.toLowerCase()
-    const exists = subcategoryList.some((item) => item.toLowerCase() === normalized)
-    if (exists) {
-      toast.error("Essa subcategoria já foi adicionada")
-      return
-    }
-    setSubcategoryList((items) => [...items, value])
-    setSubcategoryDraft("")
-  }
-
-  function removeSubcategory(target: string) {
-    setSubcategoryList((items) => items.filter((item) => item !== target))
-  }
-
-  async function handleCreateCategory() {
-    if (!convexUserId) return
-    const name = categoryName.trim()
-    if (name.length < 2) {
-      toast.error("Informe um nome válido para a categoria")
-      return
-    }
-    toast.loading("Criando categoria...", { id: "category:create" })
-    try {
-      await createCategory({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        name,
-        description: categoryDescription.trim() || undefined,
-        secondary: subcategoryList,
-      })
-      toast.success("Categoria criada!", { id: "category:create" })
-      setCategoryName("")
-      setCategoryDescription("")
-      setSubcategoryDraft("")
-      setSubcategoryList([])
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar a categoria", { id: "category:create" })
-    }
-  }
-
-  async function handleDeleteCategory(id: string) {
-    if (!convexUserId) return
-    toast.loading("Removendo categoria...", { id: "category:delete" })
-    try {
-      await deleteCategory({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        categoryId: id as Id<"ticketCategories">,
-      })
-      toast.success("Categoria removida", { id: "category:delete" })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover a categoria", { id: "category:delete" })
-    }
-  }
-
-  async function handleUpdateCategory(target: TicketCategory, next: { name: string; description: string }) {
-    if (!convexUserId) return
-    const name = next.name.trim()
-    if (name.length < 2) {
-      toast.error("Informe um nome válido")
-      return
-    }
-    toast.loading("Atualizando categoria...", { id: `category:update:${target.id}` })
-    try {
-      await updateCategory({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        categoryId: target.id as Id<"ticketCategories">,
-        name,
-        description: next.description.trim() || undefined,
-      })
-      toast.success("Categoria atualizada", { id: `category:update:${target.id}` })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar a categoria", { id: `category:update:${target.id}` })
-    }
-  }
-
-  async function handleCreateSubcategory(categoryId: string, payload: { name: string }) {
-    if (!convexUserId) return
-    const name = payload.name.trim()
-    if (name.length < 2) {
-      toast.error("Informe um nome válido para a subcategoria")
-      return
-    }
-    toast.loading("Adicionando subcategoria...", { id: `subcategory:create:${categoryId}` })
-    try {
-      await createSubcategory({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        categoryId: categoryId as Id<"ticketCategories">,
-        name,
-      })
-      toast.success("Subcategoria criada", { id: `subcategory:create:${categoryId}` })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar a subcategoria", { id: `subcategory:create:${categoryId}` })
-    }
-  }
-
-  async function handleUpdateSubcategory(target: TicketSubcategory, name: string) {
-    if (!convexUserId) return
-    const trimmed = name.trim()
-    if (trimmed.length < 2) {
-      toast.error("Informe um nome válido")
-      return
-    }
-    toast.loading("Atualizando subcategoria...", { id: `subcategory:update:${target.id}` })
-    try {
-      await updateSubcategory({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        subcategoryId: target.id as Id<"ticketSubcategories">,
-        name: trimmed,
-      })
-      toast.success("Subcategoria atualizada", { id: `subcategory:update:${target.id}` })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar a subcategoria", { id: `subcategory:update:${target.id}` })
-    }
-  }
-
-  async function handleDeleteSubcategory(id: string) {
-    if (!convexUserId) return
-    toast.loading("Removendo subcategoria...", { id: `subcategory:delete:${id}` })
-    try {
-      await deleteSubcategory({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        subcategoryId: id as Id<"ticketSubcategories">,
-      })
-      toast.success("Subcategoria removida", { id: `subcategory:delete:${id}` })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover a subcategoria", { id: `subcategory:delete:${id}` })
-    }
-  }
-
-  const sortedCategories = useMemo(() => {
-    if (!categories) return []
-    const copy = [...categories]
-    if (categorySort === "name") {
-      copy.sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    } else if (categorySort === "recent") {
-      copy.sort(
-        (a, b) =>
-          (b.updatedAt ?? b.createdAt ?? 0) -
-          (a.updatedAt ?? a.createdAt ?? 0)
-      )
-    } else {
-      copy.sort((a, b) => (a.order ?? 0) - (b.order ?? 0))
-    }
-    return copy
-  }, [categories, categorySort])
-
-  useEffect(() => {
-    setCategoryPage(1)
-  }, [categorySort])
-
-  const categoryTotalPages = Math.max(
-    1,
-    Math.ceil(Math.max(sortedCategories.length, 1) / CATEGORY_PAGE_SIZE)
-  )
-
-  useEffect(() => {
-    setCategoryPage((current) => Math.min(current, categoryTotalPages))
-  }, [categoryTotalPages])
-
-  const paginatedCategories = useMemo(
-    () =>
-      sortedCategories.slice(
-        (categoryPage - 1) * CATEGORY_PAGE_SIZE,
-        categoryPage * CATEGORY_PAGE_SIZE
-      ),
-    [sortedCategories, categoryPage]
-  )
-
-  const flatSubcategories = useMemo<FlatSubcategory[]>(() => {
-    if (!categories) return []
-    return categories.flatMap((category) =>
-      (category.secondary ?? []).map((subcategory) => ({
-        ...subcategory,
-        categoryId: category.id,
-        categoryName: category.name,
-        categoryOrder: category.order ?? 0,
-        createdAt: subcategory.createdAt ?? category.createdAt,
-        updatedAt: subcategory.updatedAt ?? category.updatedAt,
-      }))
-    )
-  }, [categories])
-
-  const sortedSubcategories = useMemo(() => {
-    const copy = [...flatSubcategories]
-    if (subcategorySort === "name") {
-      copy.sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    } else if (subcategorySort === "recent") {
-      copy.sort(
-        (a, b) =>
-          (b.updatedAt ?? b.createdAt ?? 0) -
-          (a.updatedAt ?? a.createdAt ?? 0)
-      )
-    } else {
-      copy.sort((a, b) => {
-        if (a.categoryName === b.categoryName) {
-          return a.name.localeCompare(b.name, "pt-BR")
-        }
-        return a.categoryName.localeCompare(b.categoryName, "pt-BR")
-      })
-    }
-    return copy
-  }, [flatSubcategories, subcategorySort])
-
-  useEffect(() => {
-    setSubcategoryPage(1)
-  }, [subcategorySort])
-
-  const subcategoryTotalPages = Math.max(
-    1,
-    Math.ceil(Math.max(sortedSubcategories.length, 1) / SUBCATEGORY_PAGE_SIZE)
-  )
-
-  useEffect(() => {
-    setSubcategoryPage((current) => Math.min(current, subcategoryTotalPages))
-  }, [subcategoryTotalPages])
-
-  const paginatedSubcategories = useMemo(
-    () =>
-      sortedSubcategories.slice(
-        (subcategoryPage - 1) * SUBCATEGORY_PAGE_SIZE,
-        subcategoryPage * SUBCATEGORY_PAGE_SIZE
-      ),
-    [sortedSubcategories, subcategoryPage]
-  )
-
-  const historyEntries = useMemo<HistoryEntry[]>(() => {
-    if (!categories) return []
-    const items: HistoryEntry[] = []
-    for (const category of categories) {
-      if (category.createdAt) {
-        items.push({
-          id: `${category.id}-created`,
-          type: "category",
-          action: "create",
-          name: category.name,
-          timestamp: category.createdAt,
-        })
-      }
-      if (category.updatedAt && category.updatedAt > (category.createdAt ?? 0)) {
-        items.push({
-          id: `${category.id}-updated`,
-          type: "category",
-          action: "update",
-          name: category.name,
-          timestamp: category.updatedAt,
-        })
-      }
-      for (const sub of category.secondary ?? []) {
-        const subCreated = sub.createdAt ?? category.createdAt
-        const subUpdated = sub.updatedAt ?? subCreated
-        if (subCreated) {
-          items.push({
-            id: `${sub.id}-created`,
-            type: "subcategory",
-            action: "create",
-            name: sub.name,
-            categoryName: category.name,
-            timestamp: subCreated,
-          })
-        }
-        if (subUpdated && subUpdated > (subCreated ?? 0)) {
-          items.push({
-            id: `${sub.id}-updated`,
-            type: "subcategory",
-            action: "update",
-            name: sub.name,
-            categoryName: category.name,
-            timestamp: subUpdated,
-          })
-        }
-      }
-    }
-    return items.sort((a, b) => b.timestamp - a.timestamp)
-  }, [categories])
-
-  const filteredHistory = useMemo(
-    () =>
-      historyFilter === "all"
-        ? historyEntries
-        : historyEntries.filter((entry) => entry.type === historyFilter),
-    [historyEntries, historyFilter]
-  )
-
-  useEffect(() => {
-    setHistoryPage(1)
-  }, [historyFilter])
-
-  const historyTotalPages = Math.max(
-    1,
-    Math.ceil(Math.max(filteredHistory.length, 1) / HISTORY_PAGE_SIZE)
-  )
-
-  useEffect(() => {
-    setHistoryPage((current) => Math.min(current, historyTotalPages))
-  }, [historyTotalPages])
-
-  const paginatedHistory = useMemo(
-    () =>
-      filteredHistory.slice(
-        (historyPage - 1) * HISTORY_PAGE_SIZE,
-        historyPage * HISTORY_PAGE_SIZE
-      ),
-    [filteredHistory, historyPage]
-  )
-
-  const pendingDelete = deleteState
-  const isDisabled = !convexUserId
-  const viewerId = convexUserId as Id<"users"> | null
-  const focusCategory = (categoryId: string) => {
-    setActiveTab("categories")
-    if (typeof window === "undefined") return
-    window.requestAnimationFrame(() => {
-      const target = document.getElementById(`category-${categoryId}`)
-      target?.scrollIntoView({ behavior: "smooth", block: "start" })
-    })
-  }
-  const totalCategories = sortedCategories.length
-  const totalSubcategories = sortedSubcategories.length
-  const totalHistoryRecords = filteredHistory.length
-  const isLoading = categories === undefined
-
-  return (
-    <div className="space-y-6">
-      <Tabs value={activeTab} onValueChange={(value) => setActiveTab(value as TabValue)} className="space-y-6">
-        <TabsList className="flex w-full flex-wrap gap-2 rounded-2xl bg-slate-100 p-1">
-          <TabsTrigger value="categories" className="flex-1 min-w-[140px]">
-            <Layers3 className="size-4" />
-            Categorias
-          </TabsTrigger>
-          <TabsTrigger value="subcategories" className="flex-1 min-w-[140px]">
-            <ListTree className="size-4" />
-            Subcategorias
-          </TabsTrigger>
-          <TabsTrigger value="history" className="flex-1 min-w-[140px]">
-            <HistoryIcon className="size-4" />
-            Histórico
-          </TabsTrigger>
-        </TabsList>
-
-        <TabsContent value="categories" className="space-y-6">
-          <section className="rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
-            <div className="space-y-1">
-              <h3 className="text-lg font-semibold text-neutral-900">Categorias</h3>
-              <p className="text-sm text-neutral-600">
-                Organize a classificação primária e secundária utilizada nos tickets. Todas as alterações entram em vigor
-                imediatamente para novos atendimentos.
-              </p>
-            </div>
-            <div className="mt-4 grid gap-4 sm:grid-cols-[minmax(0,1fr)_minmax(0,1fr)]">
-              <div className="space-y-3 rounded-xl border border-dashed border-slate-200 bg-white/80 p-4">
-                <div className="space-y-2">
-                  <Label htmlFor="category-name">Nome da categoria</Label>
-                  <Input
-                    id="category-name"
-                    value={categoryName}
-                    onChange={(event) => setCategoryName(event.target.value)}
-                    placeholder="Ex.: Incidentes"
-                    disabled={isDisabled}
-                  />
-                </div>
-                <div className="space-y-2">
-                  <Label htmlFor="category-description">Descrição (opcional)</Label>
-                  <Textarea
-                    id="category-description"
-                    value={categoryDescription}
-                    onChange={(event) => setCategoryDescription(event.target.value)}
-                    placeholder="Contextualize quando usar esta categoria"
-                    rows={3}
-                    disabled={isDisabled}
-                  />
-                </div>
-                <div className="space-y-2">
-                  <Label htmlFor="subcategory-name">Subcategorias (opcional)</Label>
-                  <div className="flex flex-col gap-2">
-                    <div className="flex flex-col gap-2 sm:flex-row">
-                      <Input
-                        id="subcategory-name"
-                        value={subcategoryDraft}
-                        onChange={(event) => setSubcategoryDraft(event.target.value)}
-                        placeholder="Ex.: Lentidão"
-                        disabled={isDisabled}
-                        onKeyDown={(event) => {
-                          if (event.key === "Enter") {
-                            event.preventDefault()
-                            addSubcategory()
-                          }
-                        }}
-                      />
-                      <Button
-                        type="button"
-                        variant="outline"
-                        onClick={addSubcategory}
-                        disabled={isDisabled || subcategoryDraft.trim().length < 2}
-                        className="shrink-0"
-                      >
-                        Adicionar subcategoria
-                      </Button>
-                    </div>
-                    {subcategoryList.length ? (
-                      <div className="flex flex-wrap gap-2">
-                        {subcategoryList.map((item) => (
-                          <div
-                            key={item}
-                            className="group inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-100 px-3 py-1 text-xs text-neutral-700"
-                          >
-                            <span>{item}</span>
-                            <button
-                              type="button"
-                              onClick={() => removeSubcategory(item)}
-                              className="rounded-full p-1 text-neutral-500 transition hover:bg-white hover:text-neutral-900"
-                              disabled={isDisabled}
-                            >
-                              ×
-                            </button>
-                          </div>
-                        ))}
-                      </div>
-                    ) : null}
-                  </div>
-                </div>
-                <Button
-                  onClick={handleCreateCategory}
-                  disabled={isDisabled || isCreatingCategory}
-                  className="w-full sm:w-auto"
-                >
-                  Adicionar categoria
-                </Button>
-              </div>
-              <div className="space-y-3 rounded-xl border border-slate-200 bg-slate-50/60 p-4 text-sm text-neutral-600">
-                <p className="font-medium text-neutral-800">Boas práticas</p>
-                <ul className="list-disc space-y-1 pl-4">
-                  <li>Mantenha nomes concisos e fáceis de entender.</li>
-                  <li>Use a descrição para orientar a equipe sobre quando aplicar cada categoria.</li>
-                  <li>Subcategorias devem ser específicas e mutuamente exclusivas.</li>
-                </ul>
-              </div>
-            </div>
-          </section>
-
-          <section className="space-y-4">
-            <div className="flex flex-wrap items-center justify-between gap-3">
-              <div>
-                <h4 className="text-base font-semibold text-neutral-900">Categorias cadastradas</h4>
-                <p className="text-sm text-neutral-600">
-                  Reordene ou edite categorias existentes. Ordenação afeta a apresentação no formulário de tickets.
-                </p>
-              </div>
-              <div className="flex flex-wrap items-center gap-2">
-                <Badge variant="secondary" className="rounded-full px-3 py-1 text-xs">
-                  {totalCategories} categorias
-                </Badge>
-                <Select value={categorySort} onValueChange={(value) => setCategorySort(value as typeof categorySort)}>
-                  <SelectTrigger className="w-[200px]">
-                    <SelectValue placeholder="Ordenar por" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="order">Ordem manual</SelectItem>
-                    <SelectItem value="name">Nome (A-Z)</SelectItem>
-                    <SelectItem value="recent">Atualizadas recentemente</SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-            </div>
-            {isLoading ? (
-              <div className="rounded-2xl border border-dashed border-slate-200 bg-white/60 p-6 text-center text-sm text-neutral-600">
-                Carregando categorias...
-              </div>
-            ) : paginatedCategories.length ? (
-              <div className="space-y-4">
-                {paginatedCategories.map((category) => (
-                  <CategoryItem
-                    key={category.id}
-                    containerId={`category-${category.id}`}
-                    category={category}
-                    onUpdate={handleUpdateCategory}
-                    onDelete={() => setDeleteState({ type: "category", targetId: category.id, reason: "" })}
-                    onCreateSubcategory={handleCreateSubcategory}
-                    onUpdateSubcategory={handleUpdateSubcategory}
-                    onDeleteSubcategory={(subcategoryId) =>
-                      setDeleteState({ type: "subcategory", targetId: subcategoryId, reason: "" })
-                    }
-                    disabled={isDisabled}
-                  />
-                ))}
-              </div>
-            ) : (
-              <div className="rounded-2xl border border-dashed border-slate-200 bg-white/60 p-6 text-center text-sm text-neutral-600">
-                Nenhuma categoria cadastrada ainda.
-              </div>
-            )}
-            {!isLoading && (
-              <Pager
-                page={categoryPage}
-                totalPages={categoryTotalPages}
-                onPrev={() => setCategoryPage((current) => Math.max(1, current - 1))}
-                onNext={() => setCategoryPage((current) => Math.min(categoryTotalPages, current + 1))}
-              />
-            )}
-          </section>
-        </TabsContent>
-
-        <TabsContent value="subcategories" className="space-y-6">
-          <section className="rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
-            <div className="flex flex-wrap items-center justify-between gap-3">
-              <div>
-                <h4 className="text-base font-semibold text-neutral-900">Subcategorias consolidadas</h4>
-                <p className="text-sm text-neutral-600">
-                  Visualize todas as subcategorias ordenadas por categoria ou atualização recente.
-                </p>
-              </div>
-              <div className="flex flex-wrap items-center gap-2">
-                <Badge variant="secondary" className="rounded-full px-3 py-1 text-xs">
-                  {totalSubcategories} subcategorias
-                </Badge>
-                <Select
-                  value={subcategorySort}
-                  onValueChange={(value) => setSubcategorySort(value as typeof subcategorySort)}
-                >
-                  <SelectTrigger className="w-[220px]">
-                    <SelectValue placeholder="Ordenar por" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="category">Categoria</SelectItem>
-                    <SelectItem value="name">Nome (A-Z)</SelectItem>
-                    <SelectItem value="recent">Atualizadas recentemente</SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-            </div>
-            {isLoading ? (
-              <div className="mt-4 rounded-2xl border border-dashed border-slate-200 bg-white/60 p-6 text-center text-sm text-neutral-600">
-                Carregando subcategorias...
-              </div>
-            ) : paginatedSubcategories.length ? (
-              <div className="mt-4 space-y-3">
-                {paginatedSubcategories.map((subcategory) => (
-                  <div
-                    key={subcategory.id}
-                    className="rounded-2xl border border-slate-200 bg-slate-50/60 p-4 shadow-sm"
-                  >
-                    <div className="flex flex-wrap items-start justify-between gap-3">
-                      <div>
-                        <p className="text-sm font-semibold text-neutral-900">{subcategory.name}</p>
-                        <p className="text-xs text-neutral-500">Categoria: {subcategory.categoryName}</p>
-                      </div>
-                      <div className="flex flex-wrap items-center gap-2">
-                        {subcategory.updatedAt ? (
-                          <Badge variant="outline" className="rounded-full px-2 py-1 text-xs text-neutral-600">
-                            Atualizado{" "}
-                            {formatDistanceToNow(new Date(subcategory.updatedAt), {
-                              addSuffix: true,
-                              locale: ptBR,
-                            })}
-                          </Badge>
-                        ) : null}
-                        <Button
-                          size="sm"
-                          variant="ghost"
-                          onClick={() => subcategory.categoryId && focusCategory(subcategory.categoryId)}
-                        >
-                          Gerenciar categoria
-                        </Button>
-                      </div>
-                    </div>
-                    <p className="mt-2 text-xs text-neutral-500">
-                      Criado em{" "}
-                      {subcategory.createdAt
-                        ? format(new Date(subcategory.createdAt), "dd/MM/yyyy HH:mm", { locale: ptBR })
-                        : "—"}
-                    </p>
-                  </div>
-                ))}
-              </div>
-            ) : (
-              <div className="mt-4 rounded-2xl border border-dashed border-slate-200 bg-white/60 p-6 text-center text-sm text-neutral-600">
-                Nenhuma subcategoria cadastrada.
-              </div>
-            )}
-            {!isLoading && (
-              <Pager
-                page={subcategoryPage}
-                totalPages={subcategoryTotalPages}
-                onPrev={() => setSubcategoryPage((current) => Math.max(1, current - 1))}
-                onNext={() => setSubcategoryPage((current) => Math.min(subcategoryTotalPages, current + 1))}
-              />
-            )}
-          </section>
-        </TabsContent>
-
-        <TabsContent value="history" className="space-y-6">
-          <section className="rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
-            <div className="flex flex-wrap items-center justify-between gap-3">
-              <div>
-                <h4 className="text-base font-semibold text-neutral-900">Histórico de mudanças</h4>
-                <p className="text-sm text-neutral-600">
-                  Registro consolidado de criações e atualizações das categorias e subcategorias.
-                </p>
-              </div>
-              <div className="flex flex-wrap items-center gap-2">
-                <Badge variant="secondary" className="rounded-full px-3 py-1 text-xs">
-                  {totalHistoryRecords} eventos
-                </Badge>
-                <Select value={historyFilter} onValueChange={(value) => setHistoryFilter(value as typeof historyFilter)}>
-                  <SelectTrigger className="w-[200px]">
-                    <SelectValue placeholder="Filtrar por" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="all">Todas as mudanças</SelectItem>
-                    <SelectItem value="category">Somente categorias</SelectItem>
-                    <SelectItem value="subcategory">Somente subcategorias</SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-            </div>
-            {isLoading ? (
-              <div className="mt-4 rounded-2xl border border-dashed border-slate-200 bg-white/60 p-6 text-center text-sm text-neutral-600">
-                Carregando histórico...
-              </div>
-            ) : paginatedHistory.length ? (
-              <div className="mt-4 space-y-3">
-                {paginatedHistory.map((entry) => {
-                  const isCreate = entry.action === "create"
-                  const Icon = isCreate ? PlusCircle : RefreshCcw
-                  return (
-                    <div
-                      key={entry.id}
-                      className="flex flex-wrap items-start justify-between gap-3 rounded-2xl border border-slate-200 bg-slate-50/60 p-4 shadow-sm"
-                    >
-                      <div className="flex items-start gap-3">
-                        <span className="inline-flex size-9 items-center justify-center rounded-full bg-primary/10 text-primary">
-                          <Icon className="size-4" />
-                        </span>
-                        <div>
-                          <p className="text-sm font-semibold text-neutral-900">{entry.name}</p>
-                          <p className="text-xs text-neutral-500">
-                            {entry.type === "subcategory"
-                              ? `Subcategoria em ${entry.categoryName ?? "—"}`
-                              : "Categoria principal"}
-                          </p>
-                          <p className="text-xs text-neutral-500">
-                            {isCreate ? "Registrada" : "Atualizada"}{" "}
-                            {formatDistanceToNow(new Date(entry.timestamp), {
-                              addSuffix: true,
-                              locale: ptBR,
-                            })}
-                          </p>
-                        </div>
-                      </div>
-                      <div className="text-right">
-                        <p className="text-xs text-neutral-500">
-                          {format(new Date(entry.timestamp), "dd/MM/yyyy HH:mm", { locale: ptBR })}
-                        </p>
-                        <Badge
-                          variant={isCreate ? "secondary" : "outline"}
-                          className="mt-1 rounded-full px-2 py-0.5 text-xs"
-                        >
-                          {isCreate ? "Criação" : "Atualização"}
-                        </Badge>
-                      </div>
-                    </div>
-                  )
-                })}
-              </div>
-            ) : (
-              <div className="mt-4 rounded-2xl border border-dashed border-slate-200 bg-white/60 p-6 text-center text-sm text-neutral-600">
-                Nenhuma alteração registrada até o momento.
-              </div>
-            )}
-            {!isLoading && (
-              <Pager
-                page={historyPage}
-                totalPages={historyTotalPages}
-                onPrev={() => setHistoryPage((current) => Math.max(1, current - 1))}
-                onNext={() => setHistoryPage((current) => Math.min(historyTotalPages, current + 1))}
-              />
-            )}
-          </section>
-        </TabsContent>
-      </Tabs>
-
-      <Dialog
-        open={Boolean(pendingDelete)}
-        onOpenChange={(open) => {
-          if (!open) setDeleteState(null)
-        }}
-      >
-        <DialogContent className="sm:max-w-lg">
-          <DialogHeader>
-            <DialogTitle>Confirmar remoção</DialogTitle>
-            <DialogDescription>
-              A remoção é permanente. Certifique-se de que não há tickets em aberto associados.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-3 pt-2">
-            <Label htmlFor="delete-reason">Motivo (opcional)</Label>
-            <Textarea
-              id="delete-reason"
-              rows={3}
-              placeholder="Descreva o motivo da remoção"
-              value={pendingDelete?.reason ?? ""}
-              onChange={(event) =>
-                setDeleteState((current) =>
-                  current ? { ...current, reason: event.target.value } : current
-                )
-              }
-            />
-            <p className="text-xs text-neutral-500">
-              Caso existam tickets vinculados, será necessário mover para outra categoria antes de continuar.
-            </p>
-          </div>
-          <DialogFooter className="gap-2">
-            <Button variant="outline" onClick={() => setDeleteState(null)}>
-              Cancelar
-            </Button>
-            <Button
-              variant="destructive"
-              onClick={async () => {
-                const target = pendingDelete
-                if (!target) return
-                if (target.type === "category") {
-                  await handleDeleteCategory(target.targetId)
-                } else {
-                  await handleDeleteSubcategory(target.targetId)
-                }
-                setDeleteState(null)
-              }}
-            >
-              Remover
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
-
-interface CategoryItemProps {
-  category: TicketCategory
-  disabled?: boolean
-  containerId?: string
-  onUpdate: (category: TicketCategory, next: { name: string; description: string }) => Promise<void>
-  onDelete: () => void
-  onCreateSubcategory: (categoryId: string, payload: { name: string }) => Promise<void>
-  onUpdateSubcategory: (subcategory: TicketSubcategory, name: string) => Promise<void>
-  onDeleteSubcategory: (subcategoryId: string) => void
-}
-
-function CategoryItem({
-  category,
-  disabled,
-  containerId,
-  onUpdate,
-  onDelete,
-  onCreateSubcategory,
-  onUpdateSubcategory,
-  onDeleteSubcategory,
-}: CategoryItemProps) {
-  const [isEditing, setIsEditing] = useState(false)
-  const [name, setName] = useState(category.name)
-  const [description, setDescription] = useState(category.description ?? "")
-  const [subcategoryDraft, setSubcategoryDraft] = useState("")
-  const hasSubcategories = category.secondary.length > 0
-  const updatedLabel = category.updatedAt
-    ? formatDistanceToNow(new Date(category.updatedAt), { addSuffix: true, locale: ptBR })
-    : null
-
-  async function handleSave() {
-    await onUpdate(category, { name, description })
-    setIsEditing(false)
-  }
-
-  return (
-    <div id={containerId} className="space-y-4 rounded-2xl border border-slate-200 bg-white p-5 shadow-sm">
-      <div className="flex flex-wrap items-start justify-between gap-3">
-        <div className="space-y-1">
-          {isEditing ? (
-            <div className="flex flex-col gap-2">
-              <Input value={name} onChange={(event) => setName(event.target.value)} disabled={disabled} />
-              <Textarea
-                value={description}
-                onChange={(event) => setDescription(event.target.value)}
-                rows={2}
-                placeholder="Descrição"
-                disabled={disabled}
-              />
-            </div>
-          ) : (
-            <>
-              <h4 className="text-base font-semibold text-neutral-900">{category.name}</h4>
-              {category.description ? (
-                <p className="text-sm text-neutral-600">{category.description}</p>
-              ) : null}
-            </>
-          )}
-        </div>
-        <div className="flex flex-wrap items-center gap-2">
-          {typeof category.order === "number" ? (
-            <Badge variant="outline" className="rounded-full border-slate-200 px-3 py-1 text-xs text-neutral-600">
-              #{(category.order ?? 0) + 1}
-            </Badge>
-          ) : null}
-          {updatedLabel ? (
-            <Badge variant="outline" className="rounded-full border-slate-200 px-3 py-1 text-xs text-neutral-600">
-              Atualizado {updatedLabel}
-            </Badge>
-          ) : null}
-          {hasSubcategories ? (
-            <Badge variant="outline" className="rounded-full border-slate-200 px-3 py-1 text-xs text-neutral-600">
-              {category.secondary.length} subcategorias
-            </Badge>
-          ) : null}
-          {isEditing ? (
-            <div className="flex items-center gap-2">
-              <Button size="sm" onClick={handleSave} disabled={disabled}>
-                Salvar
-              </Button>
-              <Button size="sm" variant="outline" onClick={() => setIsEditing(false)}>
-                Cancelar
-              </Button>
-            </div>
-          ) : (
-            <div className="flex items-center gap-2">
-              <Button size="sm" variant="outline" onClick={() => setIsEditing(true)} disabled={disabled}>
-                Editar
-              </Button>
-              <Button size="sm" variant="destructive" onClick={onDelete} disabled={disabled}>
-                Remover
-              </Button>
-            </div>
-          )}
-        </div>
-      </div>
-      <div className="space-y-3">
-        <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Subcategorias</p>
-        <div className="space-y-2">
-          {category.secondary.length ? (
-            category.secondary.map((subcategory) => (
-              <SubcategoryItem
-                key={subcategory.id}
-                subcategory={subcategory}
-                disabled={disabled}
-                onUpdate={(value) => onUpdateSubcategory(subcategory, value)}
-                onDelete={() => onDeleteSubcategory(subcategory.id)}
-              />
-            ))
-          ) : (
-            <div className="rounded-lg border border-dashed border-slate-200 bg-slate-50/60 p-3 text-sm text-neutral-600">
-              Nenhuma subcategoria cadastrada.
-            </div>
-          )}
-        </div>
-        <div className="flex flex-col gap-2 rounded-lg border border-dashed border-slate-200 bg-white p-3">
-          <Label className="text-xs uppercase tracking-wide text-neutral-500">Nova subcategoria</Label>
-          <div className="flex flex-col gap-2 sm:flex-row">
-            <Input
-              value={subcategoryDraft}
-              onChange={(event) => setSubcategoryDraft(event.target.value)}
-              placeholder="Ex.: Configuração"
-              disabled={disabled}
-            />
-            <Button
-              size="sm"
-              className="sm:w-auto"
-              onClick={async () => {
-                if (!subcategoryDraft.trim()) return
-                await onCreateSubcategory(category.id, { name: subcategoryDraft })
-                setSubcategoryDraft("")
-              }}
-              disabled={disabled || subcategoryDraft.trim().length < 2}
-            >
-              Adicionar
-            </Button>
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
-
-interface SubcategoryItemProps {
-  subcategory: TicketSubcategory
-  disabled?: boolean
-  onUpdate: (nextValue: string) => Promise<void>
-  onDelete: () => void
-}
-
-function SubcategoryItem({ subcategory, disabled, onUpdate, onDelete }: SubcategoryItemProps) {
-  const [isEditing, setIsEditing] = useState(false)
-  const [name, setName] = useState(subcategory.name)
-
-  async function handleSave() {
-    await onUpdate(name)
-    setIsEditing(false)
-  }
-
-  return (
-    <div className="flex flex-wrap items-center justify-between gap-2 rounded-lg border border-slate-200 bg-white px-3 py-2 shadow-sm">
-      {isEditing ? (
-        <Input value={name} onChange={(event) => setName(event.target.value)} disabled={disabled} className="max-w-sm" />
-      ) : (
-        <span className="text-sm font-medium text-neutral-800">{subcategory.name}</span>
-      )}
-      <div className="flex items-center gap-2">
-        {isEditing ? (
-          <>
-            <Button size="sm" onClick={handleSave} disabled={disabled}>
-              Salvar
-            </Button>
-            <Button size="sm" variant="outline" onClick={() => setIsEditing(false)}>
-              Cancelar
-            </Button>
-          </>
-        ) : (
-          <>
-            <Button size="sm" variant="outline" onClick={() => setIsEditing(true)} disabled={disabled}>
-              Renomear
-            </Button>
-            <Button size="sm" variant="destructive" onClick={onDelete} disabled={disabled}>
-              Remover
-            </Button>
-          </>
-        )}
-      </div>
-    </div>
-  )
-}
-
-type PagerProps = {
-  page: number
-  totalPages: number
-  onPrev: () => void
-  onNext: () => void
-}
-
-function Pager({ page, totalPages, onPrev, onNext }: PagerProps) {
-  const normalizedTotal = Math.max(totalPages, 1)
-  const normalizedPage = Math.min(Math.max(page, 1), normalizedTotal)
-  return (
-    <div className="flex flex-wrap items-center justify-between gap-3 rounded-2xl border border-slate-200 bg-white px-4 py-3 text-sm text-neutral-600">
-      <span>
-        Página {normalizedPage} de {normalizedTotal}
-      </span>
-      <div className="flex items-center gap-2">
-        <PaginationPrevious disabled={normalizedPage <= 1} onClick={onPrev} />
-        <PaginationNext disabled={normalizedPage >= normalizedTotal} onClick={onNext} />
-      </div>
-    </div>
-  )
-}
-
-type RuleFormState = {
-  responseValue: string
-  responseUnit: "minutes" | "hours" | "days"
-  responseMode: "business" | "calendar"
-  solutionValue: string
-  solutionUnit: "minutes" | "hours" | "days"
-  solutionMode: "business" | "calendar"
-  alertThreshold: number
-  pauseStatuses: string[]
-}
diff --git a/src/components/admin/companies/admin-companies-manager.tsx b/src/components/admin/companies/admin-companies-manager.tsx
deleted file mode 100644
index 9ee7792..0000000
--- a/src/components/admin/companies/admin-companies-manager.tsx
+++ /dev/null
@@ -1,2439 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useRef, useState, useTransition } from "react"
-import dynamic from "next/dynamic"
-import { Controller, FormProvider, useFieldArray, useForm, type UseFormReturn } from "react-hook-form"
-import { zodResolver } from "@/lib/zod-resolver"
-import {
-  IconAlertTriangle,
-  IconBuildingSkyscraper,
-  IconCheck,
-  IconClipboard,
-  IconClock,
-  IconCopy,
-  IconFilter,
-  IconList,
-  IconMapPin,
-  IconDeviceDesktop,
-  IconPencil,
-  IconPlus,
-  IconRefresh,
-  IconSearch,
-  IconTrash,
-  IconUsers,
-} from "@tabler/icons-react"
-import { toast } from "sonner"
-
-import {
-  COMPANY_CONTACT_PREFERENCES,
-  COMPANY_CONTACT_ROLES,
-  COMPANY_CONTRACT_SCOPES,
-  COMPANY_CONTRACT_TYPES,
-  COMPANY_LOCATION_TYPES,
-  COMPANY_STATE_REGISTRATION_TYPES,
-  companyFormSchema,
-  type CompanyBusinessHours,
-  type CompanyContract,
-  type CompanyFormValues,
-} from "@/lib/schemas/company"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import type { NormalizedCompany } from "@/server/company-service"
-import { cn } from "@/lib/utils"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Checkbox } from "@/components/ui/checkbox"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogFooter,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { ScrollArea } from "@/components/ui/scroll-area"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import {
-  Table,
-  TableBody,
-  TableCell,
-  TableHead,
-  TableHeader,
-  TableRow,
-} from "@/components/ui/table"
-import {
-  Pagination,
-  PaginationContent,
-  PaginationItem,
-  PaginationLink,
-  PaginationNext,
-  PaginationPrevious,
-} from "@/components/ui/pagination"
-import { Textarea } from "@/components/ui/textarea"
-import { TimePicker } from "@/components/ui/time-picker"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { Accordion, AccordionContent, AccordionItem, AccordionTrigger } from "@/components/ui/accordion"
-import { Skeleton } from "@/components/ui/skeleton"
-import { useQuery, useMutation } from "convex/react"
-import { useAuth } from "@/lib/auth-client"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { MultiValueInput } from "@/components/ui/multi-value-input"
-import { Spinner } from "@/components/ui/spinner"
-import { DatePicker } from "@/components/ui/date-picker"
-
-type LastAlertInfo = { createdAt: number; usagePct: number; threshold: number } | null
-
-type Props = {
-  initialCompanies: NormalizedCompany[]
-  tenantId?: string | null
-  autoOpenCreate?: boolean
-}
-
-type ViewMode = "table" | "board"
-
-export type CompanyEditorState =
-  | { mode: "create" }
-  | { mode: "edit"; company: NormalizedCompany }
-
-const AdminDevicesOverview = dynamic(
-  () =>
-    import("@/components/admin/devices/admin-devices-overview").then(
-      (mod) => mod.AdminDevicesOverview
-    ),
-  {
-    ssr: false,
-    loading: () => (
-      <div className="flex items-center gap-2 text-sm text-muted-foreground">
-        <Spinner className="size-4" />
-        <span>Carregando dispositivos...</span>
-      </div>
-    ),
-  }
-)
-
-const BOARD_COLUMNS = [
-  { id: "monthly", title: "Mensalistas", description: "Contratos recorrentes ou planos mensais." },
-  { id: "time_bank", title: "Banco de horas", description: "Clientes com consumo controlado por horas." },
-  { id: "project", title: "Projetos", description: "Clientes com projetos fechados." },
-  { id: "per_ticket", title: "Por chamado", description: "Pagamento por ticket/chamado." },
-  { id: "avulso", title: "Avulsos", description: "Sem contrato ou marcação como avulso." },
-  { id: "other", title: "Outros", description: "Contratos customizados ou sem categoria definida." },
-] as const
-
-const DAY_OPTIONS = [
-  { value: "mon", label: "Seg" },
-  { value: "tue", label: "Ter" },
-  { value: "wed", label: "Qua" },
-  { value: "thu", label: "Qui" },
-  { value: "fri", label: "Sex" },
-  { value: "sat", label: "Sáb" },
-  { value: "sun", label: "Dom" },
-] as const
-
-const EMPTY_SELECT_VALUE = "__empty__"
-function createId(prefix: string) {
-  if (typeof crypto !== "undefined" && typeof crypto.randomUUID === "function") {
-    return `${prefix}-${crypto.randomUUID()}`
-  }
-  return `${prefix}-${Math.random().toString(36).slice(2, 10)}`
-}
-
-function toFormValues(company: NormalizedCompany): CompanyFormValues {
-  const {
-    id: _id,
-    provisioningCode: _code,
-    createdAt: _createdAt,
-    updatedAt: _updatedAt,
-    ...rest
-  } = company
-  void _id
-  void _code
-  void _createdAt
-  void _updatedAt
-  return rest
-}
-
-function emptyCompany(tenantId: string): CompanyFormValues {
-  return {
-    tenantId,
-    name: "",
-    slug: "",
-    legalName: null,
-    tradeName: null,
-    cnpj: null,
-    stateRegistration: null,
-    stateRegistrationType: undefined,
-    primaryCnae: null,
-    description: null,
-    domain: null,
-    phone: null,
-    address: null,
-    contractedHoursPerMonth: null,
-    businessHours: {
-      mode: "business",
-      timezone: "America/Sao_Paulo",
-      periods: [
-        {
-          days: ["mon", "tue", "wed", "thu", "fri"],
-          start: "09:00",
-          end: "18:00",
-        },
-      ],
-    },
-    communicationChannels: {
-      supportEmails: [],
-      billingEmails: [],
-      whatsappNumbers: [],
-      phones: [],
-      portals: [],
-    },
-    supportEmail: null,
-    billingEmail: null,
-    contactPreferences: {
-      defaultChannel: null,
-      escalationNotes: null,
-    },
-    clientDomains: [],
-    fiscalAddress: null,
-    hasBranches: false,
-    regulatedEnvironments: [],
-    privacyPolicy: {
-      accepted: false,
-      reference: null,
-    },
-    contacts: [],
-    locations: [],
-    contracts: [],
-    sla: {
-      calendar: "business",
-      validChannels: [],
-      holidays: [],
-      severities: [
-        { level: "P1", responseMinutes: 30, resolutionMinutes: 240 },
-        { level: "P2", responseMinutes: 60, resolutionMinutes: 480 },
-        { level: "P3", responseMinutes: 120, resolutionMinutes: 1440 },
-        { level: "P4", responseMinutes: 240, resolutionMinutes: 2880 },
-      ],
-      serviceWindow: {
-        timezone: "America/Sao_Paulo",
-        periods: [
-          {
-            days: ["mon", "tue", "wed", "thu", "fri"],
-            start: "09:00",
-            end: "18:00",
-          },
-        ],
-      },
-    },
-    tags: [],
-    customFields: [],
-    notes: null,
-    isAvulso: false,
-    reopenWindowDays: 7,
-  }
-}
-
-function sanitisePayload(values: CompanyFormValues) {
-  // Remove helper-only fields that should not be persisted when blank
-  const normalizedPrivacy = values.privacyPolicy
-    ? {
-        ...values.privacyPolicy,
-        reference:
-          typeof values.privacyPolicy.reference === "string" && values.privacyPolicy.reference.trim().length === 0
-            ? null
-            : values.privacyPolicy.reference ?? null,
-      }
-    : undefined
-  return {
-    ...values,
-    privacyPolicy: normalizedPrivacy,
-    contactPreferences:
-      values.contactPreferences && values.contactPreferences.defaultChannel
-        ? values.contactPreferences
-        : values.contactPreferences?.escalationNotes
-        ? values.contactPreferences
-        : undefined,
-  }
-}
-
-function inferBoardBucket(company: NormalizedCompany) {
-  if (company.isAvulso) return "avulso"
-  const contractTypes = new Set(company.contracts.map((contract) => contract.contractType))
-  for (const column of BOARD_COLUMNS) {
-    if (column.id === "avulso" || column.id === "other") continue
-    if (contractTypes.has(column.id as CompanyContract["contractType"])) return column.id
-  }
-  if (contractTypes.size === 0) return "other"
-  return contractTypes.values().next().value ?? "other"
-}
-
-function formatCurrency(value: number | null | undefined) {
-  if (value === null || value === undefined) return "—"
-  return new Intl.NumberFormat("pt-BR", { style: "currency", currency: "BRL" }).format(value)
-}
-
-function formatDate(value: string | null | undefined) {
-  if (!value) return "—"
-  const date = new Date(value)
-  if (Number.isNaN(date.getTime())) return value
-  return date.toLocaleDateString("pt-BR")
-}
-
-function FieldError({ error }: { error?: string }) {
-  if (!error) return null
-  return <p className="text-xs font-medium text-destructive">{error}</p>
-}
-
-export function AdminCompaniesManager({ initialCompanies, tenantId, autoOpenCreate = false }: Props) {
-  const [companies, setCompanies] = useState<NormalizedCompany[]>(() => initialCompanies)
-  const [view, setView] = useState<ViewMode>("table")
-  const [search, setSearch] = useState("")
-  const [contractFilter, setContractFilter] = useState<string>("all")
-  const [regulatedFilter, setRegulatedFilter] = useState<string>("all")
-  const [isRefreshing, startRefresh] = useTransition()
-  const [editor, setEditor] = useState<CompanyEditorState | null>(null)
-  const [isDeleting, setIsDeleting] = useState<NormalizedCompany | null>(null)
-  const [alertsBySlug, setAlertsBySlug] = useState<Record<string, LastAlertInfo>>({})
-
-  const effectiveTenantId = tenantId ?? companies[0]?.tenantId ?? DEFAULT_TENANT_ID
-
-  // Dispositivos por empresa para contagem rápida
-  const machines = useQuery(api.devices.listByTenant, {
-    tenantId: effectiveTenantId,
-    includeMetadata: false,
-  }) as unknown[] | undefined
-
-  function extractCompanySlug(entry: unknown): string | undefined {
-    if (!entry || typeof entry !== "object") {
-      return undefined
-    }
-    if ("companySlug" in entry) {
-      const value = (entry as { companySlug?: unknown }).companySlug
-      return typeof value === "string" && value.length > 0 ? value : undefined
-    }
-    return undefined
-  }
-
-  const machineCountsBySlug = useMemo(() => {
-    const map: Record<string, number> = {}
-    ;(machines ?? []).forEach((entry) => {
-      const slug = extractCompanySlug(entry)
-      if (!slug) return
-      map[slug] = (map[slug] ?? 0) + 1
-    })
-    return map
-  }, [machines])
-
-  const filtered = useMemo(() => {
-    const term = search.trim().toLowerCase()
-    return companies.filter((company) => {
-      if (term) {
-        const matchesTerm =
-          company.name.toLowerCase().includes(term) ||
-          company.slug.toLowerCase().includes(term) ||
-          (company.domain?.toLowerCase().includes(term) ?? false) ||
-          company.contacts.some((contact) => contact.fullName.toLowerCase().includes(term))
-        if (!matchesTerm) return false
-      }
-      if (contractFilter !== "all") {
-        const types = new Set(company.contracts.map((contract) => contract.contractType))
-        if (!types.has(contractFilter as CompanyContract["contractType"])) return false
-      }
-      if (regulatedFilter !== "all") {
-        if (!company.regulatedEnvironments.includes(regulatedFilter)) return false
-      }
-      return true
-    })
-  }, [companies, contractFilter, regulatedFilter, search])
-
-  const contractOptions = useMemo(() => {
-    const entries = new Set<string>()
-    companies.forEach((company) => {
-      company.contracts.forEach((contract) => entries.add(contract.contractType))
-    })
-    return Array.from(entries.values()).sort()
-  }, [companies])
-
-  const regulatedOptions = useMemo(() => {
-    const entries = new Set<string>()
-    companies.forEach((company) =>
-      company.regulatedEnvironments.forEach((item) => entries.add(item)),
-    )
-    return Array.from(entries.values()).sort()
-  }, [companies])
-
-  useEffect(() => {
-    const slugs = companies.map((company) => company.slug).filter(Boolean)
-    if (slugs.length === 0) {
-      setAlertsBySlug({})
-      return
-    }
-    let active = true
-    void fetch(`/api/admin/companies/last-alerts?${new URLSearchParams({ slugs: slugs.join(",") })}`, {
-      credentials: "include",
-    })
-      .then(async (response) => {
-        if (!response.ok) return
-        const json = (await response.json()) as { items?: Record<string, LastAlertInfo> }
-        if (active && json?.items) {
-          setAlertsBySlug(json.items)
-        }
-      })
-      .catch((error) => {
-        console.warn("Failed to load last alerts", error)
-      })
-    return () => {
-      active = false
-    }
-  }, [companies])
-
-  const refresh = useCallback(() => {
-    startRefresh(async () => {
-      try {
-        const response = await fetch("/api/admin/companies", { credentials: "include" })
-        if (!response.ok) throw new Error("Falha ao atualizar a listagem de empresas.")
-        const json = (await response.json()) as { companies?: NormalizedCompany[] }
-        const nextCompanies = json.companies ?? []
-        setCompanies(nextCompanies)
-        toast.success("Empresas atualizadas.")
-      } catch (error) {
-        const message =
-          error instanceof Error ? error.message : "Não foi possível atualizar as empresas."
-        toast.error(message)
-      }
-    })
-  }, [])
-
-  const openCreate = useCallback(() => {
-    setEditor({ mode: "create" })
-  }, [])
-
-  const openEdit = useCallback((company: NormalizedCompany) => {
-    setEditor({ mode: "edit", company })
-  }, [])
-
-  const closeEditor = useCallback(() => {
-    setEditor(null)
-  }, [])
-
-  const confirmDelete = useCallback((company: NormalizedCompany) => {
-    setIsDeleting(company)
-  }, [])
-
-  const cancelDelete = useCallback(() => setIsDeleting(null), [])
-
-  useEffect(() => {
-    if (autoOpenCreate) {
-      openCreate()
-    }
-  }, [autoOpenCreate, openCreate])
-
-  useEffect(() => {
-    if (typeof window === "undefined") return
-    const handler = () => {
-      openCreate()
-    }
-    window.addEventListener("quick-open-company", handler)
-    return () => window.removeEventListener("quick-open-company", handler)
-  }, [openCreate])
-
-  const handleDelete = useCallback(async () => {
-    if (!isDeleting) return
-    try {
-      const response = await fetch(`/api/admin/companies/${isDeleting.id}`, {
-        method: "DELETE",
-        credentials: "include",
-      })
-      if (!response.ok) {
-        const payload = await response.json().catch(() => null)
-        throw new Error(payload?.error ?? "Não foi possível remover a empresa.")
-      }
-      setCompanies((prev) => prev.filter((company) => company.id !== isDeleting.id))
-      toast.success(`Empresa “${isDeleting.name}” removida.`)
-      setIsDeleting(null)
-    } catch (error) {
-      const message =
-        error instanceof Error ? error.message : "Não foi possível remover a empresa."
-      toast.error(message)
-    }
-  }, [isDeleting])
-
-  const boardGroups = useMemo(() => {
-    const map = new Map<string, NormalizedCompany[]>()
-    filtered.forEach((company) => {
-      const bucket = inferBoardBucket(company)
-      const bucketId = BOARD_COLUMNS.some((column) => column.id === bucket) ? bucket : "other"
-      const list = map.get(bucketId) ?? []
-      list.push(company)
-      map.set(bucketId, list)
-    })
-    return map
-  }, [filtered])
-
-  const renderBoardCard = (company: NormalizedCompany) => {
-    const alert = alertsBySlug[company.slug]
-    const firstContract = company.contracts[0]
-    return (
-      <Card key={company.id} className="border-border/60 shadow-sm transition hover:border-primary">
-        <CardHeader className="space-y-2 pb-3">
-          <div className="flex items-start justify-between gap-2">
-            <div>
-              <CardTitle className="text-base font-semibold">{company.name}</CardTitle>
-              <CardDescription className="text-xs text-muted-foreground">
-                {company.slug}
-              </CardDescription>
-            </div>
-            <Button size="icon" variant="ghost" onClick={() => openEdit(company)}>
-              <IconPencil className="size-4" />
-              <span className="sr-only">Editar empresa</span>
-            </Button>
-          </div>
-          <div className="flex flex-wrap gap-1.5">
-            {company.isAvulso ? <Badge variant="outline">Avulso</Badge> : null}
-            {company.regulatedEnvironments.map((env) => (
-              <Badge key={env} variant="secondary">
-                {env.toUpperCase()}
-              </Badge>
-            ))}
-          </div>
-        </CardHeader>
-        <CardContent className="space-y-3">
-          <div>
-            <p className="text-xs font-medium uppercase tracking-wide text-muted-foreground">
-              Contratos
-            </p>
-            {firstContract ? (
-              <div className="mt-1 text-sm">
-                <p className="font-medium capitalize">{firstContract.contractType}</p>
-                <p className="text-xs text-muted-foreground">
-                  {firstContract.scope.length
-                    ? firstContract.scope.join(", ")
-                    : "Escopo indefinido"}
-                </p>
-              </div>
-            ) : (
-              <p className="text-sm text-muted-foreground">Nenhum contrato cadastrado.</p>
-            )}
-          </div>
-          <div className="flex items-center gap-2 rounded-md border border-border/60 bg-muted/30 px-3 py-2 text-xs">
-            <IconClock className="size-3.5 text-muted-foreground" />
-            <div className="flex-1">
-              <p className="font-medium text-muted-foreground">Último alerta</p>
-              {alert ? (
-                <p>
-                  {alert.usagePct}% usado · limiar {alert.threshold}% ·{" "}
-                  {new Date(alert.createdAt).toLocaleDateString("pt-BR")}
-                </p>
-              ) : (
-                <p>Nenhum alerta registrado</p>
-              )}
-            </div>
-          </div>
-          <div className="space-y-1 text-xs">
-            <p className="font-medium text-muted-foreground uppercase">Canais principais</p>
-            <div className="space-y-1">
-              {company.supportEmail ? <p>Suporte: {company.supportEmail}</p> : null}
-              {company.billingEmail ? <p>Financeiro: {company.billingEmail}</p> : null}
-              {company.phone ? <p>Telefone: {company.phone}</p> : null}
-            </div>
-          </div>
-          <div className="flex items-center justify-between border-t border-border/60 pt-3 text-xs">
-            <button
-              type="button"
-              className="inline-flex items-center gap-1 text-muted-foreground transition hover:text-foreground"
-              onClick={() => {
-                window.location.href = `/admin/devices?company=${company.slug}`
-              }}
-            >
-              <IconDeviceDesktop className="size-3.5" /> Dispositivos
-            </button>
-            <button
-              type="button"
-              className="inline-flex items-center gap-1 text-muted-foreground transition hover:text-foreground"
-              onClick={() => {
-                if (!company.provisioningCode) {
-                  toast.info("A empresa ainda não possui código de provisionamento.")
-                  return
-                }
-                navigator.clipboard
-                  .writeText(company.provisioningCode)
-                  .then(() => toast.success("Código copiado para a área de transferência."))
-                  .catch(() => toast.error("Não foi possível copiar o código."))
-              }}
-            >
-              <IconClipboard className="size-3.5" /> Provisionamento
-            </button>
-            <button
-              type="button"
-              className="inline-flex items-center gap-1 text-destructive transition hover:text-destructive/80"
-              onClick={() => confirmDelete(company)}
-            >
-              <IconTrash className="size-3.5" /> Remover
-            </button>
-          </div>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  return (
-    <>
-      <div className="flex flex-col gap-6">
-        <div className="flex flex-col gap-4 rounded-lg border border-dashed border-border/60 bg-muted/30 p-4 md:flex-row md:items-center md:justify-between">
-          <div className="space-y-1">
-            <p className="text-sm font-semibold text-foreground">Empresas atendidas</p>
-            <p className="text-xs text-muted-foreground">
-              Cadastre, edite e visualize contratos, contatos e SLAs das empresas.
-            </p>
-          </div>
-          <div className="flex flex-wrap gap-2">
-            <Button variant="outline" size="sm" onClick={refresh} disabled={isRefreshing}>
-              <IconRefresh className={cn("mr-1 size-3.5", isRefreshing && "animate-spin")} />
-              Atualizar
-            </Button>
-            <Button size="sm" onClick={openCreate}>
-              <IconPlus className="mr-1 size-3.5" />
-              Nova empresa
-            </Button>
-          </div>
-        </div>
-
-        <Card>
-          <CardHeader className="pb-3">
-            <div className="flex flex-col gap-3 md:flex-row md:items-center md:justify-between">
-              <div className="flex flex-1 flex-wrap items-center gap-3">
-                <div className="relative flex-1 min-w-[16rem]">
-                  <IconSearch className="pointer-events-none absolute left-3 top-2.5 size-4 text-muted-foreground" />
-                  <Input
-                    placeholder="Buscar por nome, domínio ou contato..."
-                    value={search}
-                    onChange={(event) => setSearch(event.target.value)}
-                    className="pl-9"
-                  />
-                </div>
-                <div className="flex items-center gap-3">
-                  <div className="flex items-center gap-2">
-                    <IconFilter className="size-4 text-muted-foreground" />
-                    <Select value={contractFilter} onValueChange={setContractFilter}>
-                      <SelectTrigger className="h-9 w-[12rem]">
-                        <SelectValue placeholder="Contrato" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value="all">Todos os contratos</SelectItem>
-                        {contractOptions.map((option) => (
-                          <SelectItem key={option} value={option}>
-                            {option}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                  <div className="flex items-center gap-2 text-muted-foreground">
-                    <IconAlertTriangle className="size-4" />
-                    <Select value={regulatedFilter} onValueChange={setRegulatedFilter}>
-                      <SelectTrigger className="h-9 w-[14rem]">
-                        <SelectValue placeholder="Regulação" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value="all">Todos os ambientes</SelectItem>
-                        {regulatedOptions.map((option) => (
-                          <SelectItem key={option} value={option}>
-                            {option.toUpperCase()}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                </div>
-              </div>
-              <ToggleGroup
-                type="single"
-                value={view}
-                onValueChange={(next: ViewMode | string) => {
-                  if (!next) return
-                  setView(next as ViewMode)
-                }}
-                variant="outline"
-                className="rounded-md border border-border/60 bg-muted/30"
-              >
-                <ToggleGroupItem value="table" aria-label="Listagem em tabela" className="min-w-[84px] justify-center gap-2">
-                  <IconList className="size-4" />
-                  <span>Lista</span>
-                </ToggleGroupItem>
-                <ToggleGroupItem value="board" aria-label="Visão em quadro" className="min-w-[84px] justify-center gap-2">
-                  <IconBuildingSkyscraper className="size-4" />
-                  <span>Quadro</span>
-                </ToggleGroupItem>
-              </ToggleGroup>
-            </div>
-          </CardHeader>
-          <CardContent>
-            {view === "table" ? (
-              <TableView
-                companies={filtered}
-                machineCountsBySlug={machineCountsBySlug}
-                onEdit={openEdit}
-                onDelete={confirmDelete}
-              />
-            ) : (
-              <div className="grid gap-3 lg:grid-cols-2 xl:grid-cols-3">
-                {BOARD_COLUMNS.map((column) => {
-                  const list = boardGroups.get(column.id) ?? []
-                  return (
-                    <div key={column.id} className="rounded-lg border border-border/60 bg-muted/20">
-                      <div className="flex items-center justify-between border-b border-border/60 px-4 py-3">
-                        <div>
-                          <p className="text-sm font-semibold text-foreground">{column.title}</p>
-                          <p className="text-xs text-muted-foreground">{column.description}</p>
-                        </div>
-                        <Badge variant="outline">{list.length}</Badge>
-                      </div>
-                      <div className="space-y-3 p-3">
-                        {list.length === 0 ? (
-                          <EmptyColumn />
-                        ) : (
-                          list.map((company) => renderBoardCard(company))
-                        )}
-                      </div>
-                    </div>
-                  )
-                })}
-              </div>
-            )}
-          </CardContent>
-        </Card>
-      </div>
-
-      <CompanySheet
-        tenantId={effectiveTenantId}
-        editor={editor}
-        onClose={closeEditor}
-        onCreated={(company) => {
-          setCompanies((prev) => [...prev, company].sort((a, b) => a.name.localeCompare(b.name)))
-        }}
-        onUpdated={(company) => {
-          setCompanies((prev) =>
-            prev.map((item) => (item.id === company.id ? company : item)).sort((a, b) => a.name.localeCompare(b.name)),
-          )
-        }}
-      />
-
-      <Dialog open={Boolean(isDeleting)} onOpenChange={(open) => (!open ? cancelDelete() : null)}>
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Remover empresa</DialogTitle>
-            <DialogDescription>
-              Esta ação desvincula usuários e tickets da empresa selecionada. Confirme para continuar.
-            </DialogDescription>
-          </DialogHeader>
-          <DialogFooter className="gap-2 sm:gap-0">
-            <Button variant="outline" onClick={cancelDelete}>
-              Cancelar
-            </Button>
-            <Button variant="destructive" onClick={handleDelete}>
-              Remover
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </>
-  )
-}
-
-function EmptyColumn() {
-  return (
-    <div className="flex flex-col items-center gap-2 rounded-md border border-dashed border-border/60 bg-background/70 py-6 text-center text-xs text-muted-foreground">
-      <IconBuildingSkyscraper className="size-6 text-border" />
-      <p>Sem empresas nesta categoria.</p>
-    </div>
-  )
-}
-
-type TableViewProps = {
-  companies: NormalizedCompany[]
-  machineCountsBySlug: Record<string, number>
-  onEdit(company: NormalizedCompany): void
-  onDelete(company: NormalizedCompany): void
-}
-
-function TableView({ companies, machineCountsBySlug, onEdit, onDelete }: TableViewProps) {
-  const [pageSize, setPageSize] = useState<number>(10)
-  const [pageIndex, setPageIndex] = useState<number>(0)
-
-  const total = companies.length
-  const pageCount = Math.max(1, Math.ceil(total / pageSize))
-  const start = total === 0 ? 0 : pageIndex * pageSize + 1
-  const end = total === 0 ? 0 : Math.min(total, pageIndex * pageSize + pageSize)
-
-  const current = useMemo(
-    () => companies.slice(pageIndex * pageSize, pageIndex * pageSize + pageSize),
-    [companies, pageIndex, pageSize]
-  )
-
-  useEffect(() => {
-    if (pageIndex > pageCount - 1) setPageIndex(Math.max(0, pageCount - 1))
-  }, [pageCount, pageIndex])
-
-  return (
-    <div className="space-y-3">
-      <div className="overflow-hidden rounded-lg border">
-        <Table className="w-full table-auto">
-          <TableHeader className="bg-slate-100/80 border-b border-slate-200">
-          <TableRow>
-            <TableHead className="text-center">Empresa</TableHead>
-            <TableHead className="text-center">Contratos ativos</TableHead>
-            <TableHead className="text-center">Contatos</TableHead>
-            <TableHead className="text-center">Dispositivos</TableHead>
-            <TableHead className="text-center">Ações</TableHead>
-          </TableRow>
-          </TableHeader>
-          <TableBody>
-            {companies.length === 0 ? (
-            <TableRow>
-              <TableCell colSpan={5}>
-                <div className="flex flex-col items-center gap-2 py-6 text-sm text-muted-foreground">
-                  <IconBuildingSkyscraper className="size-6 text-border" />
-                  <p>Nenhuma empresa encontrada com os filtros atuais.</p>
-                </div>
-              </TableCell>
-            </TableRow>
-            ) : (
-            current.map((company) => {
-              const contracts = company.contracts
-              const contacts = company.contacts.slice(0, 3)
-              const machineCount = machineCountsBySlug[company.slug] ?? 0
-
-              return (
-                <TableRow key={company.id} className="hover:bg-muted/40">
-                  <TableCell className="text-center align-middle">
-                    <div className="flex min-h-[3.5rem] flex-col items-center justify-center gap-1">
-                      <div className="flex items-center gap-2">
-                        <p className="font-semibold text-foreground">{company.name}</p>
-                        {company.isAvulso ? <Badge variant="outline">Avulso</Badge> : null}
-                      </div>
-                      <div className="flex flex-wrap justify-center gap-1 text-xs text-muted-foreground">
-                        {company.domain ? <span>{company.domain}</span> : null}
-                        {company.phone ? (
-                          <span className="inline-flex items-center gap-1">
-                            <IconUsers className="size-3" />
-                            {company.phone}
-                          </span>
-                        ) : null}
-                      </div>
-                      <div className="flex flex-wrap justify-center gap-1">
-                        {company.tags.map((tag) => (
-                          <Badge key={tag} variant="secondary" className="text-[11px] uppercase">
-                            {tag}
-                          </Badge>
-                        ))}
-                      </div>
-                    </div>
-                  </TableCell>
-                  <TableCell className="text-center align-middle text-sm">
-                    {contracts.length === 0 ? (
-                      <p className="text-muted-foreground">Nenhum contrato registrado.</p>
-                    ) : (
-                      <ul className="space-y-1 text-xs">
-                        {contracts.map((contract) => (
-                          <li key={contract.id} className="rounded-md border border-border/60 px-2 py-1 text-left">
-                            <p className="font-semibold capitalize">{contract.contractType}</p>
-                            <p className="text-muted-foreground">
-                              {contract.scope.length ? contract.scope.join(", ") : "Escopo base"}
-                            </p>
-                            <p className="text-muted-foreground">
-                              Vigência: {formatDate(contract.startDate)} – {formatDate(contract.endDate)}
-                            </p>
-                            <p className="text-muted-foreground">
-                              Valor: {formatCurrency(contract.price ?? null)}
-                            </p>
-                          </li>
-                        ))}
-                      </ul>
-                    )}
-                  </TableCell>
-                  <TableCell className="text-center align-middle text-sm">
-                    {contacts.length === 0 ? (
-                      <p className="text-muted-foreground">Nenhum contato cadastrado.</p>
-                    ) : (
-                      <ul className="space-y-1 text-xs">
-                        {contacts.map((contact) => (
-                          <li key={contact.id} className="rounded-md border border-border/60 px-2 py-1 text-left">
-                            <p className="font-semibold">{contact.fullName}</p>
-                            <p className="text-muted-foreground">{contact.email}</p>
-                            <p className="text-muted-foreground capitalize">{contact.role.replace("_", " ")}</p>
-                          </li>
-                        ))}
-                        {company.contacts.length > contacts.length ? (
-                          <li className="text-xs text-muted-foreground">
-                            + {company.contacts.length - contacts.length} outros contatos
-                          </li>
-                        ) : null}
-                      </ul>
-                    )}
-                  </TableCell>
-                  <TableCell className="text-center align-middle text-sm">
-                    <Badge variant="outline">{machineCount}</Badge>
-                  </TableCell>
-                  <TableCell className="text-center align-middle text-sm">
-                    <div className="flex flex-wrap items-center justify-center gap-1.5">
-                      <Button
-                        size="sm"
-                        variant="outline"
-                        onClick={() => {
-                          if (!company.provisioningCode) {
-                            toast.info("Esta empresa não possui código de provisionamento.")
-                            return
-                          }
-                          navigator.clipboard
-                            .writeText(company.provisioningCode)
-                            .then(() => toast.success("Código copiado."))
-                            .catch(() => toast.error("Não foi possível copiar o código."))
-                        }}
-                      >
-                        <IconCopy className="mr-2 size-3.5" />
-                        Código
-                      </Button>
-                      <Button size="sm" variant="outline" className="whitespace-nowrap" onClick={() => { window.location.href = `/admin/devices?company=${company.slug}` }}>
-                        <IconDeviceDesktop className="mr-2 size-3.5" />
-                        Dispositivos
-                      </Button>
-                      <Button
-                        size="icon"
-                        aria-label="Editar empresa"
-                        title="Editar empresa"
-                        className="h-9 w-9 rounded-lg border border-slate-200 bg-white text-neutral-800 transition hover:bg-slate-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-200"
-                        onClick={() => onEdit(company)}
-                      >
-                        <IconPencil className="size-4" />
-                      </Button>
-                      <Button
-                        size="icon"
-                        aria-label="Remover empresa"
-                        onClick={() => onDelete(company)}
-                        className="h-9 w-9 rounded-lg border border-rose-300 bg-white text-rose-600 transition hover:bg-rose-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-rose-200"
-                      >
-                        <IconTrash className="size-3.5" />
-                      </Button>
-                    </div>
-                  </TableCell>
-                </TableRow>
-              )
-            })
-          )}
-          </TableBody>
-        </Table>
-      </div>
-
-      <div className="flex flex-col items-center justify-between gap-3 border-t border-slate-200 px-2 pt-2 text-sm text-neutral-600 md:flex-row">
-        <div className="text-xs text-neutral-500 md:text-sm">
-          {total === 0 ? "Nenhum registro" : `Mostrando ${start}-${end} de ${total}`}
-        </div>
-        <div className="flex items-center gap-3">
-          <div className="flex items-center gap-2 text-xs tracking-wide text-neutral-500 md:text-sm">
-            <span>Itens por página</span>
-            <Select value={`${pageSize}`} onValueChange={(v) => { setPageSize(Number(v)); setPageIndex(0) }}>
-              <SelectTrigger className="h-8 w-20">
-                <SelectValue placeholder={pageSize} />
-              </SelectTrigger>
-              <SelectContent align="end">
-                {[10, 20, 30, 50].map((n) => (
-                  <SelectItem key={n} value={`${n}`}>{n}</SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          </div>
-          <Pagination>
-            <PaginationContent>
-              <PaginationItem>
-                <PaginationPrevious disabled={pageIndex === 0} onClick={() => setPageIndex((p) => Math.max(0, p - 1))} />
-              </PaginationItem>
-              <PaginationItem>
-                <PaginationLink
-                  href="#"
-                  isActive
-                  onClick={(event) => {
-                    event.preventDefault()
-                  }}
-                >
-                  {pageIndex + 1}
-                </PaginationLink>
-              </PaginationItem>
-              <PaginationItem>
-                <PaginationNext disabled={pageIndex >= pageCount - 1} onClick={() => setPageIndex((p) => Math.min(pageCount - 1, p + 1))} />
-              </PaginationItem>
-            </PaginationContent>
-          </Pagination>
-        </div>
-      </div>
-    </div>
-  )
-}
-
-type CompanySheetProps = {
-  tenantId: string
-  editor: CompanyEditorState | null
-  onClose(): void
-  onCreated(company: NormalizedCompany): void
-  onUpdated(company: NormalizedCompany): void
-}
-
-export function CompanySheet({ tenantId, editor, onClose, onCreated, onUpdated }: CompanySheetProps) {
-  const [isSubmitting, startSubmit] = useTransition()
-  const open = Boolean(editor)
-
-  const form = useForm<CompanyFormValues>({
-    resolver: zodResolver(companyFormSchema),
-    defaultValues: emptyCompany(tenantId),
-    mode: "onBlur",
-  })
-
-  const contactsArray = useFieldArray({
-    control: form.control,
-    name: "contacts",
-  })
-
-  const locationsArray = useFieldArray({
-    control: form.control,
-    name: "locations",
-  })
-
-  const contractsArray = useFieldArray({
-    control: form.control,
-    name: "contracts",
-  })
-
-  const customFieldsArray = useFieldArray({
-    control: form.control,
-    name: "customFields",
-  })
-
-  useEffect(() => {
-    if (!editor) return
-    if (editor.mode === "create") {
-      form.reset(emptyCompany(tenantId))
-      return
-    }
-    const values = toFormValues(editor.company)
-    if (!values.businessHours) {
-      values.businessHours = emptyCompany(tenantId).businessHours
-    }
-    if (!values.sla) {
-      values.sla = emptyCompany(tenantId).sla
-    }
-    form.reset(values)
-  }, [editor, form, tenantId])
-
-  const close = () => {
-    form.reset(emptyCompany(tenantId))
-    onClose()
-  }
-
-  const handleSubmit = (values: CompanyFormValues) => {
-    startSubmit(async () => {
-      const payload = sanitisePayload(values)
-      try {
-        if (editor?.mode === "edit") {
-          const response = await fetch(`/api/admin/companies/${editor.company.id}`, {
-            method: "PATCH",
-            headers: { "Content-Type": "application/json" },
-            body: JSON.stringify(payload),
-          })
-          if (!response.ok) {
-            const json = await response.json().catch(() => null)
-            throw new Error(json?.error ?? "Falha ao atualizar a empresa.")
-          }
-          const json = (await response.json()) as { company: NormalizedCompany }
-          onUpdated(json.company)
-          toast.success(`Empresa “${json.company.name}” atualizada com sucesso.`)
-        } else {
-          const response = await fetch("/api/admin/companies", {
-            method: "POST",
-            headers: { "Content-Type": "application/json" },
-            body: JSON.stringify(payload),
-          })
-          if (!response.ok) {
-            const json = await response.json().catch(() => null)
-            throw new Error(json?.error ?? "Falha ao criar a empresa.")
-          }
-          const json = (await response.json()) as { company: NormalizedCompany }
-          onCreated(json.company)
-          toast.success(`Empresa “${json.company.name}” criada com sucesso.`)
-        }
-        close()
-      } catch (error) {
-        const message =
-          error instanceof Error ? error.message : "Não foi possível salvar a empresa."
-        toast.error(message)
-      }
-    })
-  }
-
-  return (
-    <Dialog open={open} onOpenChange={(value) => (!value ? close() : null)}>
-      <DialogContent className="max-w-5xl gap-0 overflow-hidden rounded-3xl border border-border/60 bg-background p-0 shadow-2xl">
-        <FormProvider {...form}>
-          <div className="flex max-h-[85vh] flex-col">
-            <div className="flex flex-col gap-4 border-b border-border/60 px-6 py-5 md:flex-row md:items-center md:justify-between">
-              <DialogHeader className="gap-1.5 p-0 text-left">
-                <DialogTitle className="flex items-center gap-2 text-xl font-semibold text-foreground">
-                  {editor?.mode === "edit" ? (
-                    <>
-                      <IconPencil className="size-4 text-muted-foreground" />
-                      Editar empresa
-                    </>
-                  ) : (
-                    <>
-                      <IconPlus className="size-4 text-muted-foreground" />
-                      Nova empresa
-                    </>
-                  )}
-                </DialogTitle>
-                <DialogDescription className="text-sm text-muted-foreground">
-                  Gerencie dados cadastrais, contatos, contratos e SLAs da organização.
-                </DialogDescription>
-              </DialogHeader>
-              <div className="flex flex-wrap items-center gap-2 md:justify-end">
-                <Button type="button" variant="outline" size="sm" onClick={close} disabled={isSubmitting}>
-                  Cancelar
-                </Button>
-                <Button
-                  type="submit"
-                  form="company-form"
-                  size="sm"
-                  disabled={isSubmitting}
-                  onClick={async (e) => {
-                    const valid = await form.trigger()
-                    if (!valid) {
-                      e.preventDefault()
-                      toast.error("Corrija os campos destacados antes de salvar.")
-                    }
-                  }}
-                >
-                  {isSubmitting ? (
-                    <>
-                      <IconRefresh className="mr-2 size-4 animate-spin" />
-                      Salvando...
-                    </>
-                  ) : (
-                    <>
-                      <IconCheck className="mr-2 size-4" />
-                      Salvar
-                    </>
-                  )}
-                </Button>
-              </div>
-            </div>
-            <ScrollArea className="flex-1">
-              <form
-                id="company-form"
-                className="space-y-6 px-6 py-6"
-                onSubmit={form.handleSubmit(handleSubmit)}
-              >
-                <section className="space-y-4">
-                  <div>
-                    <p className="text-sm font-semibold text-foreground">Identificação</p>
-                    <p className="text-xs text-muted-foreground">
-                      Dados básicos exibidos nas listagens e relatórios.
-                    </p>
-                  </div>
-                  <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
-                  <div className="space-y-2">
-                    <Label htmlFor="name" className="flex items-center gap-1">Nome fantasia <span className="text-destructive">*</span></Label>
-                    <Input id="name" {...form.register("name")} autoFocus />
-                    <FieldError error={form.formState.errors.name?.message} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label htmlFor="slug" className="flex items-center gap-1">Apelido <span className="text-destructive">*</span></Label>
-                    <Input id="slug" {...form.register("slug")} placeholder="ex: acme" />
-                    <FieldError error={form.formState.errors.slug?.message} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label htmlFor="legalName">Razão social</Label>
-                    <Input id="legalName" {...form.register("legalName")} />
-                    <FieldError error={form.formState.errors.legalName?.message as string | undefined} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label htmlFor="tradeName">Nome fantasia alternativo</Label>
-                    <Input id="tradeName" {...form.register("tradeName")} />
-                    <FieldError error={form.formState.errors.tradeName?.message as string | undefined} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label htmlFor="cnpj">CNPJ</Label>
-                    <Input id="cnpj" {...form.register("cnpj")} placeholder="00.000.000/0000-00" />
-                    <FieldError error={form.formState.errors.cnpj?.message as string | undefined} />
-                  </div>
-                    <div className="grid gap-x-4 gap-y-3 md:grid-cols-[2fr,1fr]">
-                    <div className="space-y-2">
-                      <Label htmlFor="stateRegistration">Inscrição estadual</Label>
-                      <Input id="stateRegistration" {...form.register("stateRegistration")} />
-                      <FieldError error={form.formState.errors.stateRegistration?.message as string | undefined} />
-                    </div>
-                    <div className="space-y-2">
-                      <Label htmlFor="stateRegistrationType">Tipo</Label>
-                        <Controller
-                          control={form.control}
-                          name="stateRegistrationType"
-                          render={({ field }) => (
-                            <Select
-                              value={field.value ?? EMPTY_SELECT_VALUE}
-                              onValueChange={(value) =>
-                                field.onChange(value === EMPTY_SELECT_VALUE ? undefined : value)
-                              }
-                            >
-                              <SelectTrigger id="stateRegistrationType">
-                                <SelectValue placeholder="Selecione" />
-                              </SelectTrigger>
-                              <SelectContent>
-                                <SelectItem value={EMPTY_SELECT_VALUE}>Nenhum</SelectItem>
-                                {COMPANY_STATE_REGISTRATION_TYPES.map((option) => (
-                                  <SelectItem key={option.value} value={option.value}>
-                                    {option.label}
-                                  </SelectItem>
-                                ))}
-                              </SelectContent>
-                            </Select>
-                          )}
-                        />
-                        <FieldError error={form.formState.errors.stateRegistrationType?.message as string | undefined} />
-                      </div>
-                    </div>
-                    <div className="space-y-2">
-                      <Label htmlFor="primaryCnae">CNAE principal</Label>
-                      <Input id="primaryCnae" {...form.register("primaryCnae")} />
-                      <FieldError error={form.formState.errors.primaryCnae?.message as string | undefined} />
-                    </div>
-                    <div className="space-y-2">
-                      <Label htmlFor="description">Descrição</Label>
-                      <Textarea id="description" {...form.register("description")} />
-                    </div>
-                    <div className="space-y-2">
-                      <Label htmlFor="domain">Domínio principal</Label>
-                      <Input id="domain" {...form.register("domain")} placeholder="cliente.com.br" />
-                      <FieldError error={form.formState.errors.domain?.message as string | undefined} />
-                    </div>
-                    <div className="space-y-2">
-                      <Label htmlFor="phone">Telefone</Label>
-                      <Input id="phone" {...form.register("phone")} placeholder="(11) 99999-0000" />
-                      <FieldError error={form.formState.errors.phone?.message as string | undefined} />
-                    </div>
-                    <div className="space-y-2">
-                      <Label htmlFor="address">Endereço padrão</Label>
-                      <Textarea
-                        id="address"
-                        {...form.register("address")}
-                        placeholder="Rua, número, bairro, cidade/UF"
-                      />
-                      <FieldError error={form.formState.errors.address?.message as string | undefined} />
-                    </div>
-                    <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
-                      <div className="space-y-2">
-                        <Label htmlFor="contractedHoursPerMonth">Horas contratadas / mês</Label>
-                        <Input
-                          id="contractedHoursPerMonth"
-                          type="number"
-                          min={0}
-                          step="0.5"
-                          {...form.register("contractedHoursPerMonth", { valueAsNumber: true })}
-                        />
-                        <FieldError
-                          error={form.formState.errors.contractedHoursPerMonth?.message as string | undefined}
-                        />
-                      </div>
-                      <div className="space-y-2">
-                        <Label htmlFor="reopenWindowDays">Prazo de reabertura (dias)</Label>
-                        <Input
-                          id="reopenWindowDays"
-                          type="number"
-                          min={1}
-                          max={90}
-                          placeholder="14"
-                          {...form.register("reopenWindowDays", { valueAsNumber: true })}
-                        />
-                        <p className="text-xs text-muted-foreground">
-                          Dias que o cliente pode reabrir tickets resolvidos.
-                        </p>
-                        <FieldError
-                          error={form.formState.errors.reopenWindowDays?.message as string | undefined}
-                        />
-                      </div>
-                    </div>
-                    <div className="flex items-center gap-3">
-                      <Checkbox id="isAvulso" checked={form.watch("isAvulso")} onCheckedChange={(checked) => form.setValue("isAvulso", Boolean(checked))} />
-                      <Label htmlFor="isAvulso" className="text-sm text-muted-foreground">
-                        Empresa avulsa (sem contrato recorrente)
-                      </Label>
-                    </div>
-                  </div>
-                </section>
-
-                <Accordion type="multiple" defaultValue={[]} className="space-y-2">
-                  <AccordionItem value="communication" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                    <AccordionTrigger className="py-3 font-semibold">Canais e comunicação</AccordionTrigger>
-                    <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
-                        <div className="space-y-2">
-                          <Label htmlFor="supportEmail">E-mail de suporte</Label>
-                          <Input id="supportEmail" {...form.register("supportEmail")} placeholder="suporte@cliente.com.br" />
-                          <FieldError error={form.formState.errors.supportEmail?.message as string | undefined} />
-                        </div>
-                        <div className="space-y-2">
-                          <Label htmlFor="billingEmail">E-mail financeiro</Label>
-                          <Input id="billingEmail" {...form.register("billingEmail")} placeholder="financeiro@cliente.com.br" />
-                          <FieldError error={form.formState.errors.billingEmail?.message as string | undefined} />
-                        </div>
-                      </div>
-                      <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
-                        <Controller
-                          name="communicationChannels.supportEmails"
-                          control={form.control}
-                          render={({ field }) => (
-                            <div className="space-y-2">
-                              <Label>Outros e-mails de suporte</Label>
-                              <MultiValueInput
-                                values={field.value}
-                                onChange={field.onChange}
-                                placeholder="adicionar e-mail"
-                                format={(value) => value.toLowerCase()}
-                              />
-                              <FieldError
-                                error={
-                                  form.formState.errors.communicationChannels?.supportEmails?.message as string | undefined
-                                }
-                              />
-                            </div>
-                          )}
-                        />
-                        <Controller
-                          name="communicationChannels.billingEmails"
-                          control={form.control}
-                          render={({ field }) => (
-                            <div className="space-y-2">
-                              <Label>Outros e-mails financeiros</Label>
-                              <MultiValueInput
-                                values={field.value}
-                                onChange={field.onChange}
-                                placeholder="adicionar e-mail"
-                                format={(value) => value.toLowerCase()}
-                              />
-                              <FieldError
-                                error={
-                                  form.formState.errors.communicationChannels?.billingEmails?.message as string | undefined
-                                }
-                              />
-                            </div>
-                          )}
-                        />
-                        <Controller
-                          name="communicationChannels.phones"
-                          control={form.control}
-                          render={({ field }) => (
-                            <div className="space-y-2">
-                              <Label>Telefones</Label>
-                              <MultiValueInput
-                                values={field.value}
-                                onChange={field.onChange}
-                                placeholder="+55 (11) 99999-0000"
-                              />
-                              <FieldError
-                                error={
-                                  form.formState.errors.communicationChannels?.phones?.message as string | undefined
-                                }
-                              />
-                            </div>
-                          )}
-                        />
-                        <Controller
-                          name="communicationChannels.whatsappNumbers"
-                          control={form.control}
-                          render={({ field }) => (
-                            <div className="space-y-2">
-                              <Label>WhatsApp</Label>
-                              <MultiValueInput
-                                values={field.value}
-                                onChange={field.onChange}
-                                placeholder="+55 (11) 99999-0000"
-                              />
-                              <FieldError
-                                error={
-                                  form.formState.errors.communicationChannels?.whatsappNumbers?.message as
-                                    | string
-                                    | undefined
-                                }
-                              />
-                            </div>
-                          )}
-                        />
-                      </div>
-                      <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
-                        <Controller
-                          name="clientDomains"
-                          control={form.control}
-                          render={({ field }) => (
-                          <div className="space-y-2">
-                            <Label>Domínios permitidos para usuários</Label>
-                            <MultiValueInput
-                              values={field.value}
-                                onChange={field.onChange}
-                                placeholder="cliente.com.br"
-                                format={(value) => value.toLowerCase()}
-                              />
-                              <FieldError error={form.formState.errors.clientDomains?.message as string | undefined} />
-                            </div>
-                          )}
-                        />
-                      <div className="space-y-2">
-                        <Label htmlFor="contactPreferences.defaultChannel">Canal padrão</Label>
-                        <Controller
-                          name="contactPreferences.defaultChannel"
-                          control={form.control}
-                          render={({ field }) => (
-                            <Select
-                              value={field.value ?? EMPTY_SELECT_VALUE}
-                              onValueChange={(value) =>
-                                field.onChange(value === EMPTY_SELECT_VALUE ? null : value)
-                              }
-                            >
-                              <SelectTrigger id="contactPreferences.defaultChannel">
-                                <SelectValue placeholder="Selecione" />
-                              </SelectTrigger>
-                              <SelectContent>
-                                <SelectItem value={EMPTY_SELECT_VALUE}>Não informado</SelectItem>
-                                {COMPANY_CONTACT_PREFERENCES.map((option) => (
-                                  <SelectItem key={option.value} value={option.value}>
-                                    {option.label}
-                                  </SelectItem>
-                                ))}
-                              </SelectContent>
-                            </Select>
-                          )}
-                        />
-                        <FieldError
-                          error={
-                            form.formState.errors.contactPreferences?.defaultChannel?.message as string | undefined
-                          }
-                        />
-                        <Label htmlFor="contactPreferences.escalationNotes" className="block text-sm pt-2">
-                          Observações para escalonamento
-                        </Label>
-                        <Textarea
-                          id="contactPreferences.escalationNotes"
-                          {...form.register("contactPreferences.escalationNotes")}
-                        />
-                      </div>
-                      </div>
-                    </AccordionContent>
-                  </AccordionItem>
-
-                  <AccordionItem value="contacts" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                    <AccordionTrigger className="py-3 font-semibold">Contatos estratégicos</AccordionTrigger>
-                    <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="space-y-4">
-                        <div className="flex items-center justify-between">
-                          <p className="text-sm text-muted-foreground">
-                            Cadastre responsáveis por aprovação, comunicação e suporte.
-                          </p>
-                          <Button
-                            variant="outline"
-                            size="sm"
-                            onClick={() =>
-                              contactsArray.append({
-                                id: createId("contact"),
-                                fullName: "",
-                                email: "",
-                                role: COMPANY_CONTACT_ROLES[0]?.value ?? "usuario_chave",
-                                phone: null,
-                                whatsapp: null,
-                                preference: [],
-                                title: null,
-                                canAuthorizeTickets: false,
-                                canApproveCosts: false,
-                                lgpdConsent: true,
-                                notes: null,
-                              })
-                            }
-                          >
-                            <IconPlus className="mr-1 size-3.5" />
-                            Novo contato
-                          </Button>
-                        </div>
-                        {contactsArray.fields.length === 0 ? (
-                          <div className="rounded-lg border border-dashed border-border/60 p-6 text-center text-sm text-muted-foreground">
-                            Nenhum contato cadastrado.
-                          </div>
-                        ) : (
-                          <div className="space-y-4">
-                            {contactsArray.fields.map((field, index) => {
-                              const fieldErrors = form.formState.errors.contacts?.[index]
-                              return (
-                                <Card key={field.id} className="border-border/60">
-                                  <CardHeader className="flex flex-row items-center justify-between space-y-0 pb-3">
-                                    <CardTitle className="text-base font-semibold">Contato #{index + 1}</CardTitle>
-                                    <Button
-                                      type="button"
-                                      variant="ghost"
-                                      size="icon"
-                                      onClick={() => contactsArray.remove(index)}
-                                      className="text-destructive"
-                                    >
-                                      <IconTrash className="size-4" />
-                                    </Button>
-                                  </CardHeader>
-                                  <CardContent className="grid gap-4 md:grid-cols-2">
-                                    <div className="space-y-2">
-                                      <Label>Nome completo</Label>
-                                      <Input {...form.register(`contacts.${index}.fullName`)} />
-                                      <FieldError error={fieldErrors?.fullName?.message} />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>E-mail</Label>
-                                      <Input {...form.register(`contacts.${index}.email`)} />
-                                      <FieldError error={fieldErrors?.email?.message} />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Telefone</Label>
-                                      <Input {...form.register(`contacts.${index}.phone`)} placeholder="(11) 99999-0000" />
-                                      <FieldError error={fieldErrors?.phone?.message as string | undefined} />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>WhatsApp</Label>
-                                      <Input {...form.register(`contacts.${index}.whatsapp`)} placeholder="(11) 99999-0000" />
-                                      <FieldError error={fieldErrors?.whatsapp?.message as string | undefined} />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Cargo/Função</Label>
-                                      <Controller
-                                        name={`contacts.${index}.role`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <Select value={field.value} onValueChange={field.onChange}>
-                                            <SelectTrigger>
-                                              <SelectValue placeholder="Selecione" />
-                                            </SelectTrigger>
-                                            <SelectContent>
-                                              {COMPANY_CONTACT_ROLES.map((role) => (
-                                                <SelectItem key={role.value} value={role.value}>
-                                                  {role.label}
-                                                </SelectItem>
-                                              ))}
-                                            </SelectContent>
-                                          </Select>
-                                        )}
-                                      />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Cargo interno</Label>
-                                      <Input {...form.register(`contacts.${index}.title`)} placeholder="Coordenador de TI" />
-                                    </div>
-                                    <div className="space-y-2 md:col-span-2">
-                                      <Label>Preferências</Label>
-                                      <Controller
-                                        name={`contacts.${index}.preference`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <MultiValueInput
-                                            values={field.value}
-                                            onChange={field.onChange}
-                                            placeholder="Adicionar preferência"
-                                            emptyState={
-                                              <span className="text-muted-foreground">
-                                                Use “email”, “phone”, “whatsapp”...
-                                              </span>
-                                            }
-                                          />
-                                        )}
-                                      />
-                                    </div>
-                                    <div className="flex items-center gap-3">
-                                      <Checkbox
-                                        checked={form.watch(`contacts.${index}.canAuthorizeTickets`)}
-                                        onCheckedChange={(checked) =>
-                                          form.setValue(`contacts.${index}.canAuthorizeTickets`, Boolean(checked))
-                                        }
-                                      />
-                                      <span className="text-sm text-muted-foreground">
-                                        Pode autorizar abertura/alteração de tickets
-                                      </span>
-                                    </div>
-                                    <div className="flex items-center gap-3">
-                                      <Checkbox
-                                        checked={form.watch(`contacts.${index}.canApproveCosts`)}
-                                        onCheckedChange={(checked) =>
-                                          form.setValue(`contacts.${index}.canApproveCosts`, Boolean(checked))
-                                        }
-                                      />
-                                      <span className="text-sm text-muted-foreground">
-                                        Pode aprovar custos adicionais
-                                      </span>
-                                    </div>
-                                    <div className="space-y-2 md:col-span-2">
-                                      <Label>Anotações</Label>
-                                      <Textarea {...form.register(`contacts.${index}.notes`)} />
-                                    </div>
-                                  </CardContent>
-                                </Card>
-                              )
-                            })}
-                          </div>
-                        )}
-                      </div>
-                    </AccordionContent>
-                  </AccordionItem>
-
-                  <AccordionItem value="locations" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                    <AccordionTrigger className="py-3 font-semibold">Localizações e unidades</AccordionTrigger>
-                    <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="space-y-4">
-                        <div className="flex items-center justify-between">
-                          <p className="text-sm text-muted-foreground">Registre filiais, data centers ou unidades críticas.</p>
-                          <Button
-                            variant="outline"
-                            size="sm"
-                            onClick={() =>
-                              locationsArray.append({
-                                id: createId("location"),
-                                name: "",
-                                type: COMPANY_LOCATION_TYPES[0]?.value ?? "matrix",
-                                address: null,
-                                responsibleContactId: null,
-                                serviceWindow: { mode: "inherit", periods: [] },
-                                notes: null,
-                              })
-                            }
-                          >
-                            <IconMapPin className="mr-1 size-3.5" />
-                            Nova unidade
-                          </Button>
-                        </div>
-                        {locationsArray.fields.length === 0 ? (
-                          <div className="rounded-lg border border-dashed border-border/60 p-6 text-center text-sm text-muted-foreground">
-                            Nenhuma unidade cadastrada.
-                          </div>
-                        ) : (
-                          <div className="space-y-4">
-                            {locationsArray.fields.map((field, index) => {
-                              const fieldErrors = form.formState.errors.locations?.[index]
-                              return (
-                                <Card key={field.id}>
-                                  <CardHeader className="flex flex-row items-center justify-between space-y-0 pb-3">
-                                    <div>
-                                      <CardTitle className="text-base font-semibold">Unidade #{index + 1}</CardTitle>
-                                      <CardDescription>
-                                        {form.watch(`locations.${index}.type`) === "matrix" ? "Matriz" : "Filial"}
-                                      </CardDescription>
-                                    </div>
-                                    <Button
-                                      type="button"
-                                      variant="ghost"
-                                      size="icon"
-                                      onClick={() => locationsArray.remove(index)}
-                                      className="text-destructive"
-                                    >
-                                      <IconTrash className="size-4" />
-                                    </Button>
-                                  </CardHeader>
-                                  <CardContent className="grid gap-4 md:grid-cols-2">
-                                    <div className="space-y-2">
-                                      <Label>Nome</Label>
-                                      <Input {...form.register(`locations.${index}.name`)} />
-                                      <FieldError error={fieldErrors?.name?.message} />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Tipo</Label>
-                                      <Controller
-                                        name={`locations.${index}.type`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <Select value={field.value} onValueChange={field.onChange}>
-                                            <SelectTrigger>
-                                              <SelectValue placeholder="Selecione" />
-                                            </SelectTrigger>
-                                            <SelectContent>
-                                              {COMPANY_LOCATION_TYPES.map((option) => (
-                                                <SelectItem key={option.value} value={option.value}>
-                                                  {option.label}
-                                                </SelectItem>
-                                              ))}
-                                            </SelectContent>
-                                          </Select>
-                                        )}
-                                      />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Contato responsável</Label>
-                                      <Controller
-                                        name={`locations.${index}.responsibleContactId`}
-                                        control={form.control}
-                                        render={({ field }) => {
-                                          const contacts = form.watch("contacts")
-                                          return (
-                                            <Select
-                                              value={field.value ?? EMPTY_SELECT_VALUE}
-                                              onValueChange={(value) =>
-                                                field.onChange(value === EMPTY_SELECT_VALUE ? null : value)
-                                              }
-                                            >
-                                              <SelectTrigger>
-                                                <SelectValue placeholder="Selecione" />
-                                              </SelectTrigger>
-                                              <SelectContent>
-                                                <SelectItem value={EMPTY_SELECT_VALUE}>Nenhum</SelectItem>
-                                                {contacts.map((contact) => (
-                                                  <SelectItem key={contact.id} value={contact.id}>
-                                                    {contact.fullName}
-                                                  </SelectItem>
-                                                ))}
-                                              </SelectContent>
-                                            </Select>
-                                          )
-                                        }}
-                                      />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Observações</Label>
-                                      <Textarea {...form.register(`locations.${index}.notes`)} />
-                                    </div>
-                                  </CardContent>
-                                </Card>
-                              )
-                            })}
-                          </div>
-                        )}
-                      </div>
-                    </AccordionContent>
-                  </AccordionItem>
-
-                  <AccordionItem value="businessHours" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                    <AccordionTrigger className="py-3 font-semibold">Horários de atendimento</AccordionTrigger>
-                    <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
-                        <div className="space-y-2">
-                          <Label>Modo</Label>
-                          <Controller
-                            name="businessHours.mode"
-                            control={form.control}
-                            render={({ field }) => (
-                              <Select value={field.value} onValueChange={field.onChange}>
-                                <SelectTrigger>
-                                  <SelectValue placeholder="Selecione" />
-                                </SelectTrigger>
-                                <SelectContent>
-                                  <SelectItem value="business">Horário comercial</SelectItem>
-                                  <SelectItem value="twentyfour">24x7</SelectItem>
-                                  <SelectItem value="custom">Personalizado</SelectItem>
-                                </SelectContent>
-                              </Select>
-                            )}
-                          />
-                        </div>
-                        <div className="space-y-2">
-                          <Label htmlFor="businessHours.timezone">Fuso horário</Label>
-                          <Input id="businessHours.timezone" {...form.register("businessHours.timezone")} />
-                        </div>
-                      </div>
-                      <BusinessHoursEditor form={form} />
-                    </AccordionContent>
-                </AccordionItem>
-
-                <AccordionItem value="requestTypes" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                  <AccordionTrigger className="py-3 font-semibold">Tipos de solicitação</AccordionTrigger>
-                  <AccordionContent className="space-y-4 pb-5 pt-2">
-                    <CompanyRequestTypesControls tenantId={tenantId} companyId={editor?.mode === "edit" ? editor.company.id : null} />
-                    <CompanyExportTemplateSelector tenantId={tenantId} companyId={editor?.mode === "edit" ? editor.company.id : null} />
-                  </AccordionContent>
-                </AccordionItem>
-
-                {editor?.mode === "edit" ? (
-                  <AccordionItem value="machines" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                    <AccordionTrigger className="py-3 font-semibold">Dispositivos vinculadas</AccordionTrigger>
-                    <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="rounded-lg border border-border/60 bg-background p-3">
-                        <AdminDevicesOverview tenantId={tenantId} initialCompanyFilterSlug={editor.company.slug} />
-                      </div>
-                    </AccordionContent>
-                  </AccordionItem>
-                ) : null}
-
-                <AccordionItem value="contracts" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                  <AccordionTrigger className="py-3 font-semibold">Contratos e escopo</AccordionTrigger>
-                  <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="space-y-4">
-                        <div className="flex items-center justify-between">
-                          <p className="text-sm text-muted-foreground">
-                            Cadastre contratos ativos, escopo e vigência.
-                          </p>
-                          <Button
-                            variant="outline"
-                            size="sm"
-                            onClick={() =>
-                              contractsArray.append({
-                                id: createId("contract"),
-                                contractType: COMPANY_CONTRACT_TYPES[0]?.value ?? "monthly",
-                                planSku: null,
-                                startDate: null,
-                                endDate: null,
-                                renewalDate: null,
-                                scope: [],
-                                price: null,
-                                costCenter: null,
-                                criticality: "medium",
-                                notes: null,
-                              })
-                            }
-                          >
-                            <IconPlus className="mr-1 size-3.5" />
-                            Adicionar contrato
-                          </Button>
-                        </div>
-                        {contractsArray.fields.length === 0 ? (
-                          <div className="rounded-lg border border-dashed border-border/60 p-6 text-center text-sm text-muted-foreground">
-                            Nenhum contrato cadastrado.
-                          </div>
-                        ) : (
-                          <div className="space-y-4">
-                            {contractsArray.fields.map((field, index) => {
-                              const fieldErrors = form.formState.errors.contracts?.[index]
-                              return (
-                                <Card key={field.id}>
-                                  <CardHeader className="flex flex-row items-center justify-between space-y-0 pb-3">
-                                    <div>
-                                      <CardTitle className="text-base font-semibold">Contrato #{index + 1}</CardTitle>
-                                    </div>
-                                    <Button
-                                      type="button"
-                                      variant="ghost"
-                                      size="icon"
-                                      onClick={() => contractsArray.remove(index)}
-                                      className="text-destructive"
-                                    >
-                                      <IconTrash className="size-4" />
-                                    </Button>
-                                  </CardHeader>
-                                  <CardContent className="grid gap-4 md:grid-cols-2">
-                                    <div className="space-y-2">
-                                      <Label>Tipo</Label>
-                                      <Controller
-                                        name={`contracts.${index}.contractType`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <Select value={field.value} onValueChange={field.onChange}>
-                                            <SelectTrigger>
-                                              <SelectValue placeholder="Selecione" />
-                                            </SelectTrigger>
-                                            <SelectContent>
-                                              {COMPANY_CONTRACT_TYPES.map((option) => (
-                                                <SelectItem key={option.value} value={option.value}>
-                                                  {option.label}
-                                                </SelectItem>
-                                              ))}
-                                            </SelectContent>
-                                          </Select>
-                                        )}
-                                      />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>SKU/plano</Label>
-                                      <Input {...form.register(`contracts.${index}.planSku`)} placeholder="SKU interno" />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Data de início</Label>
-                                      <Controller
-                                        name={`contracts.${index}.startDate`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <DatePicker
-                                            value={field.value}
-                                            onChange={(next) => field.onChange(next ?? null)}
-                                            placeholder="Selecionar data"
-                                          />
-                                        )}
-                                      />
-                                      <FieldError error={fieldErrors?.startDate?.message as string | undefined} />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Data de fim</Label>
-                                      <Controller
-                                        name={`contracts.${index}.endDate`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <DatePicker
-                                            value={field.value}
-                                            onChange={(next) => field.onChange(next ?? null)}
-                                            placeholder="Selecionar data"
-                                          />
-                                        )}
-                                      />
-                                      <FieldError error={fieldErrors?.endDate?.message as string | undefined} />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Renovação</Label>
-                                      <Controller
-                                        name={`contracts.${index}.renewalDate`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <DatePicker
-                                            value={field.value}
-                                            onChange={(next) => field.onChange(next ?? null)}
-                                            placeholder="Selecionar data"
-                                            allowClear
-                                          />
-                                        )}
-                                      />
-                                    </div>
-                                    <div className="space-y-2">
-                                      <Label>Valor mensal/projeto</Label>
-                                      <Input
-                                        type="number"
-                                        step="0.01"
-                                        {...form.register(`contracts.${index}.price`, { valueAsNumber: true })}
-                                      />
-                                    </div>
-                                    <div className="space-y-2 md:col-span-2">
-                                      <Label>Escopo</Label>
-                                      <Controller
-                                        name={`contracts.${index}.scope`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <MultiValueInput
-                                            values={field.value}
-                                            onChange={field.onChange}
-                                            placeholder="Adicionar item de escopo"
-                                            validate={(value) =>
-                                              COMPANY_CONTRACT_SCOPES.includes(value as (typeof COMPANY_CONTRACT_SCOPES)[number])
-                                                ? null
-                                                : "Use escopos padronizados"
-                                            }
-                                            emptyState={
-                                              <span className="text-muted-foreground">
-                                                Sugestões: {COMPANY_CONTRACT_SCOPES.slice(0, 4).join(", ")}...
-                                              </span>
-                                            }
-                                          />
-                                        )}
-                                      />
-                                    </div>
-                                    <div className="space-y-2 md:col-span-2">
-                                      <Label>Observações</Label>
-                                      <Textarea {...form.register(`contracts.${index}.notes`)} />
-                                    </div>
-                                  </CardContent>
-                                </Card>
-                              )
-                            })}
-                          </div>
-                        )}
-                      </div>
-                    </AccordionContent>
-                  </AccordionItem>
-
-                  <AccordionItem value="sla" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                    <AccordionTrigger className="py-3 font-semibold">SLA e horários de atendimento</AccordionTrigger>
-                    <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="grid gap-x-4 gap-y-3 md:grid-cols-2">
-                        <div className="space-y-2">
-                          <Label>Calendário</Label>
-                          <Controller
-                            name="sla.calendar"
-                            control={form.control}
-                            render={({ field }) => (
-                              <Select value={field.value ?? "business"} onValueChange={field.onChange}>
-                                <SelectTrigger>
-                                  <SelectValue placeholder="Selecione" />
-                                </SelectTrigger>
-                                <SelectContent>
-                                  <SelectItem value="24x7">24x7</SelectItem>
-                                  <SelectItem value="business">Horário comercial</SelectItem>
-                                  <SelectItem value="custom">Personalizado</SelectItem>
-                                </SelectContent>
-                              </Select>
-                            )}
-                          />
-                        </div>
-                        <div className="space-y-2">
-                          <Label htmlFor="sla.serviceWindow.timezone">Fuso horário</Label>
-                          <Input id="sla.serviceWindow.timezone" {...form.register("sla.serviceWindow.timezone")} />
-                        </div>
-                        <Controller
-                          name="sla.validChannels"
-                          control={form.control}
-                          render={({ field }) => (
-                            <div className="space-y-2 md:col-span-2">
-                              <Label>Canais válidos</Label>
-                              <MultiValueInput
-                                values={field.value ?? []}
-                                onChange={field.onChange}
-                                placeholder="email, telefone, portal..."
-                              />
-                            </div>
-                          )}
-                        />
-                        <Controller
-                          name="sla.holidays"
-                          control={form.control}
-                          render={({ field }) => (
-                            <div className="space-y-2 md:col-span-2">
-                              <Label>Feriados (AAAA-MM-DD)</Label>
-                              <MultiValueInput
-                                values={field.value ?? []}
-                                onChange={field.onChange}
-                                placeholder="2025-12-25"
-                              />
-                            </div>
-                          )}
-                        />
-                      </div>
-                      <div className="mt-4">
-                        <p className="text-sm font-semibold text-foreground">Severidades</p>
-                        <div className="mt-2 overflow-x-auto">
-                          <Table className="min-w-[30rem]">
-                            <TableHeader>
-                              <TableRow>
-                                <TableHead>Nível</TableHead>
-                                <TableHead>Resposta (min)</TableHead>
-                                <TableHead>Resolução (min)</TableHead>
-                              </TableRow>
-                            </TableHeader>
-                            <TableBody>
-                              {form.watch("sla.severities")?.map((severity, index) => (
-                                <TableRow key={severity.level}>
-                                  <TableCell>{severity.level}</TableCell>
-                                  <TableCell>
-                                    <Input
-                                      type="number"
-                                      min={0}
-                                      {...form.register(`sla.severities.${index}.responseMinutes`, { valueAsNumber: true })}
-                                    />
-                                  </TableCell>
-                                  <TableCell>
-                                    <Input
-                                      type="number"
-                                      min={0}
-                                      {...form.register(`sla.severities.${index}.resolutionMinutes`, { valueAsNumber: true })}
-                                    />
-                                  </TableCell>
-                                </TableRow>
-                              ))}
-                            </TableBody>
-                          </Table>
-                        </div>
-                      </div>
-                    </AccordionContent>
-                  </AccordionItem>
-
-                  <AccordionItem value="metadata" className="rounded-lg border border-border/60 bg-muted/20 px-4">
-                    <AccordionTrigger className="py-3 font-semibold">Metadados e observações</AccordionTrigger>
-                    <AccordionContent className="space-y-4 pb-5 pt-2">
-                      <div className="grid gap-4 md:grid-cols-2">
-                        <Controller
-                          name="tags"
-                          control={form.control}
-                          render={({ field }) => (
-                            <div className="space-y-2">
-                              <Label>Tags</Label>
-                              <MultiValueInput
-                                values={field.value}
-                                onChange={field.onChange}
-                                placeholder="Adicionar tag"
-                              />
-                            </div>
-                          )}
-                        />
-                        <div className="flex items-center gap-3">
-                          <Checkbox
-                            id="privacyPolicy.accepted"
-                            checked={form.watch("privacyPolicy.accepted")}
-                            onCheckedChange={(checked) =>
-                              form.setValue("privacyPolicy.accepted", Boolean(checked))
-                            }
-                          />
-                          <Label htmlFor="privacyPolicy.accepted" className="text-sm text-muted-foreground">
-                            Política de privacidade aceita
-                          </Label>
-                        </div>
-                        <div className="space-y-2">
-                          <Label htmlFor="privacyPolicy.reference">Referência da política</Label>
-                          <Input id="privacyPolicy.reference" {...form.register("privacyPolicy.reference")} placeholder="https://..." />
-                        </div>
-                        <div className="space-y-2 md:col-span-2">
-                          <Label>Campos personalizados</Label>
-                          <div className="space-y-3">
-                            <Button
-                              type="button"
-                              variant="outline"
-                              size="sm"
-                              onClick={() =>
-                                customFieldsArray.append({
-                                  id: createId("field"),
-                                  key: "",
-                                  label: "",
-                                  type: "text",
-                                  value: "",
-                                })
-                              }
-                            >
-                              <IconPlus className="mr-1 size-3.5" />
-                              Adicionar campo
-                            </Button>
-                            {customFieldsArray.fields.length === 0 ? (
-                              <p className="text-xs text-muted-foreground">Nenhum campo personalizado.</p>
-                            ) : (
-                              <div className="space-y-3">
-                                {customFieldsArray.fields.map((field, index) => (
-                                  <div key={field.id} className="grid gap-3 rounded-lg border border-border/60 p-3 md:grid-cols-4">
-                                    <div className="space-y-2 md:col-span-1">
-                                      <Label>Chave</Label>
-                                      <Input {...form.register(`customFields.${index}.key`)} />
-                                    </div>
-                                    <div className="space-y-2 md:col-span-1">
-                                      <Label>Rótulo</Label>
-                                      <Input {...form.register(`customFields.${index}.label`)} />
-                                    </div>
-                                    <div className="space-y-2 md:col-span-1">
-                                      <Label>Tipo</Label>
-                                      <Controller
-                                        name={`customFields.${index}.type`}
-                                        control={form.control}
-                                        render={({ field }) => (
-                                          <Select value={field.value} onValueChange={field.onChange}>
-                                            <SelectTrigger>
-                                              <SelectValue placeholder="Selecione" />
-                                            </SelectTrigger>
-                                            <SelectContent>
-                                              <SelectItem value="text">Texto</SelectItem>
-                                              <SelectItem value="number">Número</SelectItem>
-                                              <SelectItem value="boolean">Booleano</SelectItem>
-                                              <SelectItem value="date">Data</SelectItem>
-                                              <SelectItem value="url">URL</SelectItem>
-                                            </SelectContent>
-                                          </Select>
-                                        )}
-                                      />
-                                    </div>
-                                    <div className="space-y-2 md:col-span-1">
-                                      <Label>Valor</Label>
-                                      <Input {...form.register(`customFields.${index}.value`)} />
-                                    </div>
-                                    <Button
-                                      type="button"
-                                      variant="ghost"
-                                      size="icon"
-                                      className="col-span-full justify-self-end text-destructive"
-                                      onClick={() => customFieldsArray.remove(index)}
-                                    >
-                                      <IconTrash className="size-4" />
-                                    </Button>
-                                  </div>
-                                ))}
-                              </div>
-                            )}
-                          </div>
-                        </div>
-                        <div className="space-y-2 md:col-span-2">
-                          <Label htmlFor="notes">Notas internas</Label>
-                          <Textarea id="notes" {...form.register("notes")} placeholder="Observações adicionais" />
-                        </div>
-                      </div>
-                    </AccordionContent>
-                  </AccordionItem>
-                </Accordion>
-              </form>
-            </ScrollArea>
-            <div className="border-t border-border/60 bg-muted/30 px-6 py-3 text-xs text-muted-foreground">
-              Campos marcados com * são obrigatórios.
-            </div>
-          </div>
-        </FormProvider>
-      </DialogContent>
-    </Dialog>
-  )
-}
-
-type BusinessHoursEditorProps = {
-  form: UseFormReturn<CompanyFormValues>
-}
-
-function BusinessHoursEditor({ form }: BusinessHoursEditorProps) {
-  const mode = form.watch("businessHours.mode")
-  const periods = form.watch("businessHours.periods") ?? []
-
-  if (mode === "twentyfour") {
-    return (
-      <div className="mt-4 rounded-md border border-dashed border-border/60 bg-background/70 p-4 text-sm text-muted-foreground">
-        Atendimento contínuo 24x7. Nenhum período customizado é necessário.
-      </div>
-    )
-  }
-
-  const toggleDay = (index: number, day: (typeof DAY_OPTIONS)[number]["value"]) => {
-    const current = periods ?? []
-    const target = current[index]
-    if (!target) return
-    const nextDays = new Set(target.days)
-    if (nextDays.has(day)) {
-      nextDays.delete(day)
-    } else {
-      nextDays.add(day)
-    }
-    const next = [...current]
-    next[index] = { ...target, days: Array.from(nextDays.values()) as typeof target.days }
-    form.setValue("businessHours.periods", next)
-  }
-
-  const updateTime = (index: number, field: "start" | "end", value: string) => {
-    const next = [...periods]
-    if (!next[index]) return
-    next[index] = { ...next[index], [field]: value }
-    form.setValue("businessHours.periods", next)
-  }
-
-  const removePeriod = (index: number) => {
-    const next = periods.filter((_, idx) => idx !== index)
-    form.setValue("businessHours.periods", next)
-  }
-
-  const addPeriod = () => {
-    const next = [
-      ...periods,
-      { days: ["mon", "tue", "wed", "thu", "fri"], start: "09:00", end: "18:00" } as CompanyBusinessHours["periods"][number],
-    ]
-    form.setValue("businessHours.periods", next)
-  }
-
-  return (
-    <div className="mt-4 space-y-3">
-      <Button type="button" variant="outline" size="sm" onClick={addPeriod}>
-        <IconPlus className="mr-1 size-3.5" />
-        Adicionar período
-      </Button>
-      {periods.length === 0 ? (
-        <p className="text-xs text-muted-foreground">
-          Nenhum período personalizado. Defina ao menos um intervalo quando o modo for “personalizado”.
-        </p>
-      ) : (
-        <div className="grid gap-3">
-          {periods.map((period, index) => (
-            <div key={index} className="rounded-lg border border-border/60 bg-muted/20 p-3">
-              <div className="flex flex-wrap items-center justify-between gap-2">
-                <p className="text-xs font-semibold uppercase text-muted-foreground">Período #{index + 1}</p>
-                <Button
-                  type="button"
-                  size="icon"
-                  variant="ghost"
-                  onClick={() => removePeriod(index)}
-                  className="text-destructive"
-                >
-                  <IconTrash className="size-4" />
-                </Button>
-              </div>
-              <div className="mt-3 flex flex-wrap gap-2">
-                {DAY_OPTIONS.map((day) => {
-                  const active = period.days.includes(day.value)
-                  return (
-                    <button
-                      type="button"
-                      key={day.value}
-                      className={cn(
-                        "rounded-md border px-3 py-1 text-xs font-semibold uppercase transition",
-                        active
-                          ? "border-foreground/30 bg-muted text-foreground"
-                          : "border-border/60 bg-background text-muted-foreground"
-                      )}
-                      onClick={() => toggleDay(index, day.value)}
-                    >
-                      {day.label}
-                    </button>
-                  )
-                })}
-              </div>
-              <div className="mt-3 grid gap-3 md:grid-cols-2">
-                <div className="space-y-2">
-                  <Label>Início</Label>
-                  <TimePicker value={period.start} onChange={(v) => updateTime(index, "start", v)} />
-                </div>
-                <div className="space-y-2">
-                  <Label>Término</Label>
-                  <TimePicker value={period.end} onChange={(v) => updateTime(index, "end", v)} />
-                </div>
-              </div>
-            </div>
-          ))}
-        </div>
-      )}
-    </div>
-  )
-}
-
-type CompanyRequestTypesControlsProps = { tenantId?: string | null; companyId: string | null }
-function CompanyRequestTypesControls({ tenantId, companyId }: CompanyRequestTypesControlsProps) {
-  const { convexUserId } = useAuth()
-  const canLoad = Boolean(tenantId && convexUserId)
-  const ensureDefaults = useMutation(api.tickets.ensureTicketFormDefaults)
-  const hasEnsuredRef = useRef(false)
-  const settings = useQuery(
-    api.ticketFormSettings.list,
-    canLoad ? { tenantId: tenantId as string, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ template: string; scope: string; companyId?: string | null; enabled: boolean; updatedAt: number }> | undefined
-  const templates = useQuery(
-    api.ticketFormTemplates.listActive,
-    canLoad ? { tenantId: tenantId as string, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ key: string; label: string }> | undefined
-  const upsert = useMutation(api.ticketFormSettings.upsert)
-
-  useEffect(() => {
-    if (!tenantId || !convexUserId || hasEnsuredRef.current) return
-    hasEnsuredRef.current = true
-    ensureDefaults({ tenantId, actorId: convexUserId as Id<"users"> }).catch((error) => {
-      console.error("Falha ao garantir formulários padrão", error)
-      hasEnsuredRef.current = false
-    })
-  }, [ensureDefaults, tenantId, convexUserId])
-
-  const resolveEnabled = (template: string) => {
-    const scoped = (settings ?? []).filter((s) => s.template === template)
-    const base = true
-    if (!companyId) return base
-    const latest = scoped
-      .filter((s) => s.scope === "company" && String(s.companyId ?? "") === String(companyId))
-      .sort((a, b) => b.updatedAt - a.updatedAt)[0]
-    return typeof latest?.enabled === "boolean" ? latest.enabled : base
-  }
-
-  const handleToggle = async (template: string, enabled: boolean) => {
-    if (!tenantId || !convexUserId || !companyId) return
-    try {
-      await upsert({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        template,
-        scope: "company",
-        companyId: companyId as unknown as Id<"companies">,
-        enabled,
-      })
-      toast.success("Configuração salva.")
-    } catch (error) {
-      console.error("Falha ao salvar configuração de formulário", error)
-      toast.error("Não foi possível salvar a configuração.")
-    }
-  }
-
-  return (
-    <div className="space-y-3">
-      <p className="text-sm text-muted-foreground">Defina quais tipos de solicitação estão disponíveis para colaboradores/gestores desta empresa. Administradores e agentes sempre veem todas as opções.</p>
-      {!templates ? (
-        <div className="space-y-2">
-          <Skeleton className="h-10 w-full rounded-lg" />
-          <Skeleton className="h-10 w-full rounded-lg" />
-        </div>
-      ) : templates.length === 0 ? (
-        <p className="text-sm text-neutral-500">Nenhum formulário disponível.</p>
-      ) : (
-        <div className="grid gap-3 sm:grid-cols-2">
-          {templates.map((template) => {
-            const enabled = resolveEnabled(template.key)
-            return (
-              <label key={template.key} className="flex items-center gap-2 text-sm text-foreground">
-                <Checkbox
-                  checked={enabled}
-                  onCheckedChange={(v) => handleToggle(template.key, Boolean(v))}
-                  disabled={!companyId}
-                />
-                <span>{template.label}</span>
-              </label>
-            )
-          })}
-        </div>
-      )}
-    </div>
-  )
-}
-
-type CompanyExportTemplateSelectorProps = { tenantId?: string | null; companyId: string | null }
-function CompanyExportTemplateSelector({ tenantId, companyId }: CompanyExportTemplateSelectorProps) {
-  const { convexUserId } = useAuth()
-  const canLoad = Boolean(tenantId && convexUserId)
-  const templates = useQuery(
-    api.deviceExportTemplates.list,
-    canLoad
-      ? {
-          tenantId: tenantId as string,
-          viewerId: convexUserId as Id<"users">,
-          companyId: companyId ? (companyId as unknown as Id<"companies">) : undefined,
-          includeInactive: true,
-        }
-      : "skip"
-  ) as Array<{ id: string; name: string; companyId: string | null; isDefault: boolean; description?: string }> | undefined
-  const setDefaultTemplate = useMutation(api.deviceExportTemplates.setDefault)
-  const clearDefaultTemplate = useMutation(api.deviceExportTemplates.clearCompanyDefault)
-
-  const companyTemplates = useMemo(() => {
-    if (!templates || !companyId) return []
-    return templates.filter((tpl) => String(tpl.companyId ?? "") === String(companyId))
-  }, [templates, companyId])
-
-  const companyDefault = useMemo(() => companyTemplates.find((tpl) => tpl.isDefault) ?? null, [companyTemplates])
-
-  const handleChange = async (value: string) => {
-    if (!tenantId || !convexUserId || !companyId) return
-    try {
-      if (value === "inherit") {
-        await clearDefaultTemplate({
-          tenantId,
-          actorId: convexUserId as Id<"users">,
-          companyId: companyId as unknown as Id<"companies">,
-        })
-        toast.success("Template desta empresa voltou a herdar o padrão global.")
-      } else {
-        await setDefaultTemplate({
-          tenantId,
-          actorId: convexUserId as Id<"users">,
-          templateId: value as Id<"deviceExportTemplates">,
-        })
-        toast.success("Template aplicado para esta empresa.")
-      }
-    } catch (error) {
-      console.error("Falha ao definir template de exportação", error)
-      toast.error("Não foi possível atualizar o template.")
-    }
-  }
-
-  const selectValue = companyDefault ? companyDefault.id : "inherit"
-
-  return (
-    <div className="space-y-3">
-      <p className="text-sm text-muted-foreground">
-        Defina o template padrão das exportações de inventário para esta empresa. Ao herdar, o template global será utilizado.
-      </p>
-      {!companyId ? (
-        <p className="text-xs text-neutral-500">Salve a empresa antes de configurar o template.</p>
-      ) : !templates ? (
-        <Skeleton className="h-10 w-full rounded-md" />
-      ) : companyTemplates.length === 0 ? (
-        <p className="text-xs text-neutral-500">
-          Nenhum template específico para esta empresa. Crie um template em <span className="font-semibold">Dispositivos &gt; Exportações</span> e associe a esta empresa para habilitar aqui.
-        </p>
-      ) : (
-        <Select value={selectValue} onValueChange={handleChange} disabled={!companyId}>
-          <SelectTrigger>
-            <SelectValue placeholder="Herdar template global" />
-          </SelectTrigger>
-          <SelectContent>
-            <SelectItem value="inherit">Herdar template global</SelectItem>
-            {companyTemplates.map((tpl) => (
-              <SelectItem key={tpl.id} value={tpl.id}>
-                {tpl.name}
-              </SelectItem>
-            ))}
-          </SelectContent>
-        </Select>
-      )}
-    </div>
-  )
-}
diff --git a/src/components/admin/devices/admin-device-details.client.tsx b/src/components/admin/devices/admin-device-details.client.tsx
deleted file mode 100644
index 4e7314f..0000000
--- a/src/components/admin/devices/admin-device-details.client.tsx
+++ /dev/null
@@ -1,218 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-import { useParams, useRouter } from "next/navigation"
-import { api } from "@/convex/_generated/api"
-import {
-  DeviceDetails,
-  normalizeDeviceItem,
-  type DevicesQueryItem,
-} from "@/components/admin/devices/admin-devices-overview"
-import { Card, CardContent } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Button } from "@/components/ui/button"
-import type { Id } from "@/convex/_generated/dataModel"
-import { ConvexHttpClient } from "convex/browser"
-
-export function AdminDeviceDetailsClient({ tenantId: _tenantId, deviceId }: { tenantId: string; deviceId?: string }) {
-  const router = useRouter()
-  const params = useParams<{ id?: string | string[] }>()
-  const routeDeviceId = Array.isArray(params?.id) ? params?.id[0] : params?.id
-  const effectiveDeviceId = deviceId ?? routeDeviceId ?? ""
-
-  const canLoadDevice = Boolean(effectiveDeviceId)
-
-  const single = useQuery(
-    api.devices.getById,
-    canLoadDevice
-      ? ({ id: effectiveDeviceId as Id<"machines">, includeMetadata: true } as const)
-      : "skip"
-  )
-
-  // Fallback via HTTP in caso de o Convex React demorar/ficar preso em loading
-  const [fallback, setFallback] = useState<Record<string, unknown> | null | undefined>(undefined)
-  const [loadError, setLoadError] = useState<string | null>(null)
-  const [retryTick, setRetryTick] = useState(0)
-  const shouldLoad = fallback === undefined && Boolean(effectiveDeviceId)
-  const [isHydrated, setIsHydrated] = useState(false)
-
-  useEffect(() => {
-    setIsHydrated(true)
-  }, [])
-
-  useEffect(() => {
-    if (!shouldLoad) return
-    let cancelled = false
-
-    const probe = async () => {
-      try {
-        const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
-        if (convexUrl) {
-          try {
-            const http = new ConvexHttpClient(convexUrl)
-            const data = (await http.query(api.devices.getById, {
-              id: effectiveDeviceId as Id<"machines">,
-              includeMetadata: true,
-            })) as Record<string, unknown> | null
-
-            if (cancelled) return
-
-            if (data) {
-              setFallback(data)
-              setLoadError(null)
-              return
-            }
-
-            if (data === null) {
-              setFallback(null)
-              setLoadError(null)
-              return
-            }
-          } catch (err) {
-            if (cancelled) return
-          }
-        }
-
-        try {
-          const res = await fetch(`/api/admin/devices/${effectiveDeviceId}/details`, {
-            credentials: "include",
-            cache: "no-store",
-          })
-
-          if (cancelled) return
-
-          let payload: Record<string, unknown> | null = null
-          try {
-            payload = (await res.json()) as Record<string, unknown> | null
-          } catch {
-            payload = null
-          }
-
-          if (res.ok) {
-            setFallback(payload ?? null)
-            setLoadError(null)
-            return
-          }
-
-          const message =
-            typeof payload?.error === "string" && payload.error
-              ? payload.error
-              : `Falha ao carregar (HTTP ${res.status})`
-
-          if (res.status === 404) {
-            setFallback(null)
-            setLoadError(null)
-          } else {
-            setLoadError(message)
-          }
-        } catch (err) {
-          if (!cancelled) {
-            console.error("[admin-device-details] API fallback fetch failed", err)
-            setLoadError("Erro de rede ao carregar os dados da dispositivo.")
-          }
-        }
-      } catch (err) {
-        if (!cancelled) {
-          console.error("[admin-device-details] Unexpected probe failure", err)
-          setLoadError("Erro de rede ao carregar os dados da dispositivo.")
-        }
-      }
-    }
-
-    probe().catch((err) => {
-      if (!cancelled) {
-        console.error("[admin-device-details] Probe promise rejected", err)
-        setLoadError("Erro de rede ao carregar os dados da dispositivo.")
-      }
-    })
-
-    return () => {
-      cancelled = true
-    }
-  }, [shouldLoad, effectiveDeviceId, retryTick])
-
-  // Timeout de proteção: se depois de X segundos ainda estiver carregando e sem fallback, mostra erro claro
-  useEffect(() => {
-    if (!shouldLoad) return
-    const timeout = setTimeout(() => {
-      setLoadError((error) =>
-        error ?? "Tempo esgotado ao consultar os dados (Convex). Verifique sua conexão e tente novamente."
-      )
-    }, 10_000)
-    return () => clearTimeout(timeout)
-  }, [shouldLoad, effectiveDeviceId, retryTick])
-
-  const device: DevicesQueryItem | null = useMemo(() => {
-    const source = single ?? (fallback === undefined ? undefined : fallback)
-    if (source === undefined || source === null) return source as null
-    return normalizeDeviceItem(source)
-  }, [single, fallback])
-  const isLoading = single === undefined && fallback === undefined && !loadError
-  const isNotFound = (single === null || fallback === null) && !loadError
-
-  if (!isHydrated) {
-    return (
-      <Card>
-        <CardContent className="space-y-3 p-6">
-          <Skeleton className="h-6 w-64" />
-          <Skeleton className="h-4 w-80" />
-          <Skeleton className="h-48 w-full" />
-        </CardContent>
-      </Card>
-    )
-  }
-
-  const onRetry = () => {
-    setLoadError(null)
-    setFallback(undefined)
-    setRetryTick((t) => t + 1)
-    // força revalidação de RSC/convex subscription
-    try {
-      router.refresh()
-    } catch {
-      // ignore
-    }
-  }
-  if (loadError && !device) {
-    return (
-      <Card>
-        <CardContent className="space-y-3 p-6">
-          <p className="text-sm font-medium text-red-600">Falha ao carregar os dados da dispositivo</p>
-          <p className="text-sm text-muted-foreground">{loadError}</p>
-          <div className="pt-2 flex items-center gap-2">
-            <Button size="sm" onClick={onRetry}>Tentar novamente</Button>
-          </div>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  if (isLoading) {
-    return (
-      <Card>
-        <CardContent className="space-y-3 p-6">
-          <Skeleton className="h-6 w-64" />
-          <Skeleton className="h-4 w-80" />
-          <Skeleton className="h-48 w-full" />
-        </CardContent>
-      </Card>
-    )
-  }
-
-  if (isNotFound) {
-    return (
-      <Card>
-        <CardContent className="space-y-3 p-6">
-          <p className="text-sm font-medium text-red-600">Dispositivo não encontrada</p>
-          <p className="text-sm text-muted-foreground">Verifique o identificador e tente novamente.</p>
-          <div className="pt-2 flex items-center gap-2">
-            <Button size="sm" onClick={onRetry}>Recarregar</Button>
-          </div>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  return <DeviceDetails device={device} />
-}
diff --git a/src/components/admin/devices/admin-devices-overview.tsx b/src/components/admin/devices/admin-devices-overview.tsx
deleted file mode 100644
index a907054..0000000
--- a/src/components/admin/devices/admin-devices-overview.tsx
+++ /dev/null
@@ -1,6847 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useState } from "react"
-import type { ReactNode } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { format, formatDistanceToNowStrict } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { toast } from "sonner"
-import {
-  ClipboardCopy,
-  ServerCog,
-  Cpu,
-  MemoryStick,
-  Monitor,
-  HardDrive,
-  Pencil,
-  ShieldCheck,
-  ShieldAlert,
-  Shield,
-  ShieldOff,
-  ShieldQuestion,
-  Lock,
-  Cloud,
-  RefreshCcw,
-  CheckSquare,
-  RotateCcw,
-  AlertTriangle,
-  Key,
-  Eye,
-  EyeOff,
-  MonitorSmartphone,
-  Globe,
-  Apple,
-  Terminal,
-  Power,
-  PlayCircle,
-  Download,
-  Plus,
-  Smartphone,
-  Tablet,
-  Usb,
-  Loader2,
-  X,
-  TicketCheck,
-} from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Textarea } from "@/components/ui/textarea"
-import { Spinner } from "@/components/ui/spinner"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Progress } from "@/components/ui/progress"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Card, CardAction, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Dialog, DialogClose, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle, DialogTrigger } from "@/components/ui/dialog"
-import {
-  Table,
-  TableBody,
-  TableCell,
-  TableHead,
-  TableHeader,
-  TableRow,
-} from "@/components/ui/table"
-import { Separator } from "@/components/ui/separator"
-import { Tooltip, TooltipContent, TooltipTrigger } from "@/components/ui/tooltip"
-import { ChartContainer } from "@/components/ui/chart"
-import { cn } from "@/lib/utils"
-import { DEVICE_INVENTORY_COLUMN_METADATA, type DeviceInventoryColumnConfig } from "@/lib/device-inventory-columns"
-import { DEVICE_STATUS_LABELS, getDeviceStatusIndicator, resolveDeviceStatus } from "@/lib/device-status"
-import { RadialBarChart, RadialBar, PolarAngleAxis } from "recharts"
-import Link from "next/link"
-import { useRouter } from "next/navigation"
-import { useAuth } from "@/lib/auth-client"
-import type { Id } from "@/convex/_generated/dataModel"
-import { TicketStatusBadge } from "@/components/tickets/status-badge"
-import type { TicketPriority, TicketStatus } from "@/lib/schemas/ticket"
-import { DeviceCustomFieldManager } from "@/components/admin/devices/device-custom-field-manager"
-import { DeviceSoftwareList } from "@/components/admin/devices/device-software-list"
-import { UsbPolicyControl } from "@/components/admin/devices/usb-policy-control"
-import { DatePicker } from "@/components/ui/date-picker"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-type DeviceMetrics = Record<string, unknown> | null
-
-type DeviceLabel = {
-  id?: number | string
-  name?: string
-}
-
-type DeviceSoftware = {
-  name?: string
-  version?: string
-  source?: string
-}
-
-type NormalizedSoftwareEntry = {
-  name: string
-  version?: string
-  publisher?: string
-  installDate?: Date | null
-  source?: string
-}
-
-type DeviceExportTemplate = {
-  id: string
-  name: string
-  description?: string
-  columns: DeviceInventoryColumnConfig[]
-  companyId: string | null
-  isDefault: boolean
-  isActive?: boolean
-}
-
-const BASE_DEVICE_COLUMN_KEYS = DEVICE_INVENTORY_COLUMN_METADATA.map((meta) => meta.key)
-const DEFAULT_DEVICE_COLUMN_CONFIG: DeviceInventoryColumnConfig[] = DEVICE_INVENTORY_COLUMN_METADATA.filter((meta) => meta.default !== false).map(
-  (meta) => ({ key: meta.key })
-)
-
-function orderColumnConfig(
-  config: DeviceInventoryColumnConfig[],
-  customOrder: string[]
-): DeviceInventoryColumnConfig[] {
-  const order = new Map<string, number>()
-  BASE_DEVICE_COLUMN_KEYS.forEach((key, index) => order.set(key, index))
-  customOrder.forEach((key, idx) => {
-    if (!order.has(key)) {
-      order.set(key, BASE_DEVICE_COLUMN_KEYS.length + idx)
-    }
-  })
-  const seen = new Set<string>()
-  return config
-    .filter(({ key }) => {
-      if (!key || seen.has(key)) return false
-      seen.add(key)
-      return order.has(key)
-    })
-    .sort((a, b) => (order.get(a.key)! - order.get(b.key)!))
-}
-
-function areColumnConfigsEqual(a: DeviceInventoryColumnConfig[], b: DeviceInventoryColumnConfig[]): boolean {
-  if (a.length !== b.length) return false
-  return a.every((col, idx) => col.key === b[idx]?.key && (col.label ?? "") === (b[idx]?.label ?? ""))
-}
-
-function formatDeviceCustomFieldDisplay(entry?: { value?: unknown; displayValue?: string }): string {
-  if (!entry) return "—"
-  if (typeof entry.displayValue === "string" && entry.displayValue.trim().length > 0) {
-    return entry.displayValue
-  }
-  const raw = entry.value
-  if (raw === null || raw === undefined) return "—"
-  if (Array.isArray(raw)) {
-    const values = raw
-      .map((item) => (item === null || item === undefined ? "" : String(item).trim()))
-      .filter((item) => item.length > 0)
-    return values.length > 0 ? values.join(", ") : "—"
-  }
-  if (typeof raw === "boolean") {
-    return raw ? "Sim" : "Não"
-  }
-  if (typeof raw === "number") {
-    return Number.isFinite(raw) ? String(raw) : "—"
-  }
-  const asString = String(raw).trim()
-  return asString.length > 0 ? asString : "—"
-}
-
-type DeviceAlertEntry = {
-  id: string
-  kind: string
-  message: string
-  severity: string
-  createdAt: number
-}
-type DeviceTicketSummary = {
-  id: string
-  reference: number
-  subject: string
-  status: TicketStatus
-  priority: TicketPriority
-  updatedAt: number
-  createdAt: number
-  device: { id: string | null; hostname: string | null } | null
-  assignee: { name: string | null; email: string | null } | null
-}
-
-type DeviceOpenTicketsSummary = {
-  totalOpen: number
-  hasMore: boolean
-  tickets: DeviceTicketSummary[]
-}
-
-
-type DetailLineProps = {
-  label: string
-  value?: string | number | null
-  classNameValue?: string
-  layout?: "spread" | "compact"
-}
-
-type GpuAdapter = {
-  name?: string
-  vendor?: string
-  driver?: string
-  memoryBytes?: number
-}
-
-type LinuxLsblkEntry = {
-  name?: string
-  mountPoint?: string
-  mountpoint?: string
-  fs?: string
-  fstype?: string
-  sizeBytes?: number
-  size?: number
-}
-
-type LinuxSmartEntry = {
-  smart_status?: { passed?: boolean }
-  model_name?: string
-  model_family?: string
-  serial_number?: string
-  device?: { name?: string }
-}
-
-type LinuxExtended = {
-  lsblk?: LinuxLsblkEntry[]
-  lspci?: string
-  lsusb?: string
-  pciList?: Array<{ text: string }>
-  usbList?: Array<{ text: string }>
-  smart?: LinuxSmartEntry[]
-}
-
-type WindowsCpuInfo = {
-  Name?: string
-  Manufacturer?: string
-  SocketDesignation?: string
-  NumberOfCores?: number
-  NumberOfLogicalProcessors?: number
-  L2CacheSize?: number
-  L3CacheSize?: number
-  MaxClockSpeed?: number
-}
-
-type WindowsMemoryModule = {
-  BankLabel?: string
-  Capacity?: number
-  Manufacturer?: string
-  PartNumber?: string
-  SerialNumber?: string
-  ConfiguredClockSpeed?: number
-  Speed?: number
-  ConfiguredVoltage?: number
-}
-
-type WindowsVideoController = {
-  Name?: string
-  AdapterRAM?: number
-  DriverVersion?: string
-  PNPDeviceID?: string
-}
-
-type WindowsDiskEntry = {
-  Model?: string
-  SerialNumber?: string
-  Size?: number
-  InterfaceType?: string
-  MediaType?: string
-}
-
-type WindowsBattery = {
-  Name?: string
-  DeviceID?: string
-  Status?: string
-  BatteryStatus?: number
-  BatteryStatusText?: string
-  EstimatedChargeRemaining?: number
-  EstimatedRunTime?: number
-  DesignCapacity?: number
-  FullChargeCapacity?: number
-  DesignVoltage?: number
-  Chemistry?: number
-  BatteryRechargeTime?: number
-}
-
-type WindowsBatteryInfo = {
-  Present: boolean
-  Batteries: WindowsBattery[]
-}
-
-type WindowsThermalSensor = {
-  Source?: string
-  Name?: string
-  TemperatureCelsius?: number
-  CriticalTripPoint?: number
-  Parent?: string
-}
-
-type WindowsNetworkAdapter = {
-  Name?: string
-  Description?: string
-  MACAddress?: string
-  Speed?: number
-  NetConnectionStatus?: number
-  StatusText?: string
-  AdapterType?: string
-  Manufacturer?: string
-  NetConnectionID?: string
-  PNPDeviceID?: string
-}
-
-type WindowsMonitor = {
-  ManufacturerName?: string
-  ProductCodeID?: string
-  SerialNumberID?: string
-  UserFriendlyName?: string
-  YearOfManufacture?: number
-  WeekOfManufacture?: number
-}
-
-type WindowsChassis = {
-  ChassisTypes?: number[]
-  ChassisTypesText?: string[]
-  Manufacturer?: string
-  SerialNumber?: string
-  SMBIOSAssetTag?: string
-}
-
-type WindowsBootInfo = {
-  LastBootTime?: string
-  UptimeSeconds?: number
-  BootCountLast30Days?: number
-  RecentBoots?: Array<{
-    TimeCreated?: string
-    Computer?: string
-  }>
-}
-
-type WindowsExtended = {
-  software?: DeviceSoftware[]
-  services?: Array<{ name?: string; status?: string; displayName?: string }>
-  defender?: Record<string, unknown>
-  hotfix?: Array<Record<string, unknown>>
-  cpu?: WindowsCpuInfo | WindowsCpuInfo[]
-  baseboard?: Record<string, unknown> | Array<Record<string, unknown>>
-  bios?: Record<string, unknown> | Array<Record<string, unknown>>
-  memoryModules?: WindowsMemoryModule[]
-  videoControllers?: WindowsVideoController[]
-  disks?: WindowsDiskEntry[]
-  osInfo?: WindowsOsInfo
-  bitLocker?: Array<Record<string, unknown>> | Record<string, unknown>
-  bitlocker?: Array<Record<string, unknown>> | Record<string, unknown>
-  tpm?: Record<string, unknown>
-  secureBoot?: Record<string, unknown>
-  deviceGuard?: Array<Record<string, unknown>> | Record<string, unknown>
-  firewallProfiles?: Array<Record<string, unknown>> | Record<string, unknown>
-  windowsUpdate?: Record<string, unknown>
-  computerSystem?: Record<string, unknown>
-  azureAdStatus?: Record<string, unknown>
-  battery?: WindowsBatteryInfo
-  thermal?: WindowsThermalSensor[]
-  networkAdapters?: WindowsNetworkAdapter[]
-  monitors?: WindowsMonitor[]
-  chassis?: WindowsChassis
-  bootInfo?: WindowsBootInfo
-}
-
-type MacExtended = {
-  systemProfiler?: Record<string, unknown>
-  packages?: string[]
-  launchctl?: string
-}
-
-type NetworkInterface = { name?: string; mac?: string; ip?: string }
-
-type DeviceInventory = {
-  hardware?: {
-    vendor?: string
-    model?: string
-    serial?: string
-    cpuType?: string
-    physicalCores?: number
-    logicalCores?: number
-    memoryBytes?: number
-    memory?: number
-    primaryGpu?: GpuAdapter
-    gpus?: GpuAdapter[]
-  }
-  network?: { primaryIp?: string; publicIp?: string; macAddresses?: string[] } | NetworkInterface[]
-  software?: DeviceSoftware[]
-  labels?: DeviceLabel[]
-  fleet?: {
-    id?: number | string
-    teamId?: number | string
-    detailUpdatedAt?: string
-    osqueryVersion?: string
-  }
-  disks?: Array<{ name?: string; mountPoint?: string; fs?: string; interface?: string | null; serial?: string | null; totalBytes?: number; availableBytes?: number }>
-  extended?: { linux?: LinuxExtended; windows?: WindowsExtended; macos?: MacExtended }
-  services?: Array<{ name?: string; status?: string; displayName?: string }>
-  collaborator?: { email?: string; name?: string; role?: string }
-}
-
-export type DeviceRemoteAccessEntry = {
-  id: string | null
-  clientId: string
-  provider: string | null
-  identifier: string | null
-  username: string | null
-  password: string | null
-  url: string | null
-  notes: string | null
-  lastVerifiedAt: number | null
-  metadata: Record<string, unknown> | null
-}
-
-export type DeviceRemoteAccess = {
-  provider: string | null
-  identifier: string | null
-  username: string | null
-  password: string | null
-  url: string | null
-  notes: string | null
-  lastVerifiedAt: number | null
-  metadata: Record<string, unknown> | null
-}
-
-function collectInitials(name: string): string {
-  const words = name.split(/\s+/).filter(Boolean)
-  if (words.length === 0) return "?"
-  if (words.length === 1) return words[0].slice(0, 2).toUpperCase()
-  return (words[0][0] + words[1][0]).toUpperCase()
-}
-
-function toRecord(value: unknown): Record<string, unknown> | null {
-  if (!value || typeof value !== "object") return null
-  return value as Record<string, unknown>
-}
-
-function readString(record: Record<string, unknown>, ...keys: string[]): string | undefined {
-  for (const key of keys) {
-    const raw = record[key]
-    if (typeof raw === "string" && raw.trim().length > 0) {
-      return raw
-    }
-  }
-  return undefined
-}
-
-function readNumber(record: Record<string, unknown>, ...keys: string[]): number | undefined {
-  for (const key of keys) {
-    const raw = record[key]
-    if (typeof raw === "number" && Number.isFinite(raw)) {
-      return raw
-    }
-    if (typeof raw === "string") {
-      const trimmed = raw.trim()
-      if (!trimmed) continue
-      const parsed = Number(trimmed)
-      if (!Number.isNaN(parsed)) return parsed
-      const digits = trimmed.replace(/[^0-9.]/g, "")
-      if (digits) {
-        const fallback = Number(digits)
-        if (!Number.isNaN(fallback)) return fallback
-      }
-    }
-  }
-  return undefined
-}
-
-function createRemoteAccessClientId() {
-  if (typeof crypto !== "undefined" && typeof crypto.randomUUID === "function") {
-    return crypto.randomUUID()
-  }
-  return `ra-${Math.random().toString(36).slice(2, 8)}-${Date.now().toString(36)}`
-}
-
-function normalizeDeviceRemoteAccessEntry(raw: unknown): DeviceRemoteAccessEntry | null {
-  if (!raw) return null
-  if (typeof raw === "string") {
-    const trimmed = raw.trim()
-    if (!trimmed) return null
-    const isUrl = /^https?:\/\//i.test(trimmed)
-    return {
-      id: null,
-      clientId: createRemoteAccessClientId(),
-      provider: null,
-      identifier: isUrl ? null : trimmed,
-      username: null,
-      password: null,
-      url: isUrl ? trimmed : null,
-      notes: null,
-      lastVerifiedAt: null,
-      metadata: null,
-    }
-  }
-  const record = toRecord(raw)
-  if (!record) return null
-  const provider = readString(record, "provider", "tool", "vendor", "name") ?? null
-  const identifier =
-    readString(record, "identifier", "code", "id", "accessId") ??
-    readString(record, "value", "label")
-  const username = readString(record, "username", "user", "login", "email", "account") ?? null
-  const password = readString(record, "password", "pass", "secret", "pin") ?? null
-  const url = readString(record, "url", "link", "remoteUrl", "console", "viewer") ?? null
-  const notes = readString(record, "notes", "note", "description", "obs") ?? null
-  const timestampCandidate =
-    readNumber(record, "lastVerifiedAt", "verifiedAt", "checkedAt", "updatedAt") ??
-    parseDateish(record["lastVerifiedAt"] ?? record["verifiedAt"] ?? record["checkedAt"] ?? record["updatedAt"])
-  const lastVerifiedAt = timestampCandidate instanceof Date ? timestampCandidate.getTime() : timestampCandidate ?? null
-  const id = readString(record, "id") ?? null
-  return {
-    id,
-    clientId: id ?? createRemoteAccessClientId(),
-    provider,
-    identifier: identifier ?? url ?? null,
-    username,
-    password,
-    url,
-    notes,
-    lastVerifiedAt,
-    metadata: record,
-  }
-}
-
-export function normalizeDeviceRemoteAccess(raw: unknown): DeviceRemoteAccess | null {
-  const entry = normalizeDeviceRemoteAccessEntry(raw)
-  if (!entry) return null
-  const { provider, identifier, username, password, url, notes, lastVerifiedAt, metadata } = entry
-  return { provider, identifier, username, password, url, notes, lastVerifiedAt, metadata }
-}
-
-export function normalizeDeviceRemoteAccessList(raw: unknown): DeviceRemoteAccessEntry[] {
-  if (!raw) return []
-  const source = Array.isArray(raw) ? raw : [raw]
-  const seen = new Set<string>()
-  const entries: DeviceRemoteAccessEntry[] = []
-  for (const item of source) {
-    const entry = normalizeDeviceRemoteAccessEntry(item)
-    if (!entry) continue
-    let clientId = entry.clientId
-    while (seen.has(clientId)) {
-      clientId = createRemoteAccessClientId()
-    }
-    seen.add(clientId)
-    entries.push(clientId === entry.clientId ? entry : { ...entry, clientId })
-  }
-  return entries
-}
-
-function readText(record: Record<string, unknown>, ...keys: string[]): string | undefined {
-  const stringValue = readString(record, ...keys)
-  if (stringValue) return stringValue
-  const numberValue = readNumber(record, ...keys)
-  if (typeof numberValue === "number") return String(numberValue)
-  return undefined
-}
-
-export function isRustDeskAccess(entry: DeviceRemoteAccessEntry | null | undefined) {
-  if (!entry) return false
-  const provider = (entry.provider ?? entry.metadata?.provider ?? "").toString().toLowerCase()
-  if (provider.includes("rustdesk")) return true
-  const url = (entry.url ?? entry.metadata?.url ?? "").toString().toLowerCase()
-  return url.includes("rustdesk")
-}
-
-// Configuracao do servidor RustDesk self-hosted
-const RUSTDESK_SERVER = "rust.rever.com.br"
-const RUSTDESK_SERVER_KEY = "0mxocQKmK6GvTZQYKgjrG9tlNkKOqf81gKgqwAmnZuI="
-
-export function buildRustDeskUri(entry: DeviceRemoteAccessEntry) {
-  const identifier = (entry.identifier ?? "").replace(/\s+/g, "")
-  if (!identifier) return null
-  const params = new URLSearchParams()
-  // key = chave publica do servidor RustDesk (para identificar o servidor)
-  params.set("key", RUSTDESK_SERVER_KEY)
-  if (entry.password) {
-    // password = senha permanente do dispositivo
-    params.set("password", entry.password)
-  }
-  const query = params.toString()
-  // Formato: rustdesk://ID@SERVER?key=SERVER_KEY&password=DEVICE_PASSWORD
-  return `rustdesk://${encodeURIComponent(identifier)}@${RUSTDESK_SERVER}${query ? `?${query}` : ""}`
-}
-
-function parseWindowsInstallDate(value: unknown): Date | null {
-  if (!value) return null
-  if (value instanceof Date) return value
-  if (typeof value === "number" && Number.isFinite(value)) {
-    if (value > 10_000_000_000) {
-      return new Date(value)
-    }
-    if (value > 1_000_000_000) {
-      return new Date(value * 1000)
-    }
-    return new Date(value * 1000)
-  }
-  if (typeof value !== "string") return null
-  const trimmed = value.trim()
-  if (!trimmed) return null
-
-  const wmiMatch = trimmed.match(/Date\((\d+)\)/)
-  if (wmiMatch) {
-    const timestamp = Number(wmiMatch[1])
-    return Number.isFinite(timestamp) ? new Date(timestamp) : null
-  }
-
-  const isoValue = Date.parse(trimmed)
-  if (!Number.isNaN(isoValue)) return new Date(isoValue)
-
-  const digitsOnly = trimmed.replace(/[^0-9]/g, "")
-  if (digitsOnly.length >= 8) {
-    const yyyy = Number(digitsOnly.slice(0, 4))
-    const mm = Number(digitsOnly.slice(4, 6))
-    const dd = Number(digitsOnly.slice(6, 8))
-    const hh = Number(digitsOnly.slice(8, 10) || "0")
-    const mi = Number(digitsOnly.slice(10, 12) || "0")
-    const ss = Number(digitsOnly.slice(12, 14) || "0")
-    if (yyyy > 1900 && mm >= 1 && mm <= 12 && dd >= 1 && dd <= 31) {
-      const parsed = new Date(Date.UTC(yyyy, mm - 1, dd, hh, mi, ss))
-      if (!Number.isNaN(parsed.getTime())) return parsed
-    }
-    const dd2 = Number(digitsOnly.slice(0, 2))
-    const mm2 = Number(digitsOnly.slice(2, 4))
-    const yyyy2 = Number(digitsOnly.slice(4, 8))
-    if (yyyy2 > 1900 && mm2 >= 1 && mm2 <= 12 && dd2 >= 1 && dd2 <= 31) {
-      const parsed = new Date(Date.UTC(yyyy2, mm2 - 1, dd2))
-      if (!Number.isNaN(parsed.getTime())) return parsed
-    }
-  }
-
-  const localMatch = trimmed.match(
-    /^(\d{1,2})[\/\-](\d{1,2})[\/\-](\d{4})(?:\s+(\d{1,2}):(\d{2})(?::(\d{2}))?)?$/
-  )
-  if (localMatch) {
-    const dd = Number(localMatch[1])
-    const mm = Number(localMatch[2])
-    const yyyy = Number(localMatch[3])
-    const hh = Number(localMatch[4] || "0")
-    const mi = Number(localMatch[5] || "0")
-    const ss = Number(localMatch[6] || "0")
-    if (yyyy > 1900 && mm >= 1 && mm <= 12 && dd >= 1 && dd <= 31) {
-      const parsed = new Date(Date.UTC(yyyy, mm - 1, dd, hh, mi, ss))
-      if (!Number.isNaN(parsed.getTime())) return parsed
-    }
-  }
-  return null
-}
-
-type WindowsOsInfo = {
-  productName?: string
-  caption?: string
-  editionId?: string
-  displayVersion?: string
-  releaseId?: string
-  version?: string
-  currentBuild?: string
-  currentBuildNumber?: string
-  licenseStatus?: number
-  isActivated?: boolean
-  licenseStatusText?: string
-  productId?: string
-  partialProductKey?: string
-  computerName?: string
-  registeredOwner?: string
-  installDate?: Date | null
-  experience?: string
-}
-
-function formatOsVersionDisplay(osName: string | null | undefined, osVersion: string | null | undefined) {
-  const name = (osName ?? "").trim()
-  const version = (osVersion ?? "").trim()
-  if (!version) return ""
-  // If Windows and version redundantly starts with the same major (e.g., "11 (26100)"), drop leading major
-  const winMatch = name.match(/^windows\s+(\d+)\b/i)
-  if (winMatch) {
-    const major = winMatch[1]
-    const re = new RegExp(`^\\s*${major}(?:\\b|\\.|-_|\\s)+(.*)$`, "i")
-    const m = version.match(re)
-    if (m) {
-      const rest = (m[1] ?? "").trim()
-      return rest
-    }
-  }
-  return version
-}
-
-function parseWindowsOsInfo(raw: unknown): WindowsOsInfo | null {
-  if (!raw) return null
-  const parseRecord = (value: Record<string, unknown>) => {
-    const read = (k: string, ...alts: string[]) => readString(value, k, ...alts)
-    const readNum = (...keys: string[]) => readNumber(value, ...keys)
-    const readFlexible = (...keys: string[]) => readText(value, ...keys)
-
-    const family = read("Family")
-    const edition = read("Edition")
-    const captionRaw = readFlexible("Caption", "caption")
-    const captionNormalized = captionRaw ? captionRaw.replace(/^Microsoft\s+/i, "").trim() : undefined
-
-    let productName =
-      readFlexible("ProductName", "productName", "Name", "name") ??
-      (family && edition ? `${family} ${edition}` : family ?? edition ?? undefined)
-    if (captionNormalized && /windows/i.test(captionNormalized)) {
-      productName = captionNormalized
-    }
-
-    const editionId =
-      readFlexible("EditionID", "editionId", "Edition", "edition", "SkuEdition", "skuEdition", "CompositionEditionID", "compositionEditionId") ??
-      undefined
-
-    const displayVersion = readFlexible("DisplayVersion", "displayVersion")
-    const versionValue =
-      readFlexible("Version", "version", "ReleaseId", "releaseId") ?? displayVersion
-
-    const baseBuild =
-      readFlexible("CurrentBuildNumber", "currentBuildNumber", "CurrentBuild", "currentBuild", "OSBuild", "osBuild", "BuildNumber", "buildNumber") ??
-      undefined
-    const ubrRaw = readFlexible("UBR")
-    const licenseStatus = readNum("LicenseStatus", "licenseStatus")
-    const licenseStatusTextRaw = readFlexible(
-      "LicenseStatusDescription",
-      "licenseStatusDescription",
-      "StatusDescription",
-      "statusDescription",
-      "Status",
-      "status"
-    )
-    const licenseStatusText = licenseStatusTextRaw ? licenseStatusTextRaw.trim() : undefined
-    const currentBuildNumber =
-      baseBuild && ubrRaw && /^\d+$/.test(ubrRaw) ? `${baseBuild}.${ubrRaw}` : baseBuild ?? readFlexible("BuildNumber", "buildNumber")
-    const currentBuild = baseBuild
-
-    const isActivatedRaw = value["IsActivated"] ?? value["isActivated"]
-    const isLicensedRaw = value["IsLicensed"] ?? value["isLicensed"]
-    const isActivated =
-      typeof isActivatedRaw === "boolean"
-        ? isActivatedRaw
-        : typeof isActivatedRaw === "number"
-          ? isActivatedRaw === 1
-        : typeof isActivatedRaw === "string"
-          ? isActivatedRaw.toLowerCase() === "true"
-          : typeof isLicensedRaw === "boolean"
-            ? isLicensedRaw
-            : typeof isLicensedRaw === "number"
-              ? isLicensedRaw === 1
-              : typeof isLicensedRaw === "string"
-                ? ["1", "true", "licensed", "license", "activated"].includes(isLicensedRaw.toLowerCase())
-                : licenseStatus === 1 || Boolean(licenseStatusText && /licensed|activated|licenciado/i.test(licenseStatusText))
-
-    const installDate =
-      parseWindowsInstallDate(value["InstallDate"]) ??
-      parseWindowsInstallDate(value["InstallationDate"]) ??
-      parseWindowsInstallDate(value["InstallDateTime"]) ??
-      parseWindowsInstallDate(value["InstalledOn"])
-
-    const experience = (() => {
-      const exp = readFlexible("Experience", "experience")
-      if (exp) return exp
-      const pack = readFlexible("FeatureExperiencePack", "featureExperiencePack")
-      if (pack) {
-        const trimmed = pack.trim()
-        if (trimmed) return `Pacote de experiência ${trimmed}`
-      }
-      return currentBuildNumber ? `OS Build ${currentBuildNumber}` : undefined
-    })()
-
-    const productId = readFlexible("ProductID", "productID", "ProductId", "productId", "ProductKeyId", "productKeyId")
-    const partialProductKey = readFlexible("PartialProductKey", "partialProductKey")
-    const computerName = readFlexible("DeviceName", "deviceName", "ComputerName", "computerName", "CSName", "csName", "HostName", "hostName")
-    const registeredOwner = readFlexible("RegisteredOwner", "registeredOwner", "RegisteredOrganization", "registeredOrganization")
-
-    return {
-      productName,
-      editionId,
-      displayVersion,
-      version: versionValue,
-      releaseId: read("ReleaseId", "releaseId"),
-      currentBuild,
-      currentBuildNumber,
-      licenseStatus,
-      isActivated,
-      licenseStatusText,
-      productId,
-      partialProductKey,
-      computerName,
-      registeredOwner,
-      installDate,
-      experience,
-      caption: captionNormalized ?? captionRaw ?? undefined,
-    }
-  }
-
-  if (Array.isArray(raw)) {
-    for (const entry of raw) {
-      const record = toRecord(entry)
-      if (record) {
-        return parseRecord(record)
-      }
-    }
-    return null
-  }
-  if (typeof raw === "string") {
-    return { productName: raw }
-  }
-  const record = toRecord(raw)
-  if (!record) return null
-  return parseRecord(record)
-}
-
-function normalizeWindowsSoftwareEntry(value: unknown): NormalizedSoftwareEntry | null {
-  const record = toRecord(value)
-  if (!record) return null
-
-  const name =
-    readString(record, "DisplayName", "displayName", "Name", "name") ??
-    readText(record, "Title", "title") ??
-    ""
-  if (!name) return null
-
-  const version = readString(record, "DisplayVersion", "displayVersion", "Version", "version") ?? undefined
-  const publisher = readString(record, "Publisher", "publisher", "Vendor", "vendor") ?? undefined
-  const installDate =
-    parseWindowsInstallDate(record["InstallDate"]) ??
-    parseWindowsInstallDate(record["InstallDateUTC"]) ??
-    parseWindowsInstallDate(record["InstallDateTime"]) ??
-    parseWindowsInstallDate(record["InstallDateFromRegistry"]) ??
-    parseWindowsInstallDate(record["InstallDateFromRegistryUTC"]) ??
-    parseWindowsInstallDate(record["InstalledDate"]) ??
-    parseWindowsInstallDate(record["InstalledOn"]) ??
-    null
-
-  const source = readString(record, "ParentDisplayName", "ParentKeyName", "SystemComponent") ?? undefined
-
-  return {
-    name,
-    version,
-    publisher,
-    installDate,
-    source,
-  }
-}
-
-function parseBytesLike(value: unknown): number | undefined {
-  if (typeof value === "number" && Number.isFinite(value)) return value
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    if (!trimmed) return undefined
-    const normalized = trimmed.replace(",", ".")
-    const match = normalized.match(/^([\d.]+)\s*(ti|tb|tib|gb|gib|mb|mib|kb|kib|b)?$/i)
-    if (match) {
-      const amount = Number(match[1])
-      if (Number.isNaN(amount)) return undefined
-      const unit = match[2]?.toLowerCase()
-      const base = 1024
-      const unitMap: Record<string, number> = {
-        b: 1,
-        kb: base,
-        kib: base,
-        mb: base ** 2,
-        mib: base ** 2,
-        gb: base ** 3,
-        gib: base ** 3,
-        tb: base ** 4,
-        tib: base ** 4,
-        ti: base ** 4,
-      }
-      if (unit) {
-        const multiplier = unitMap[unit]
-        if (multiplier) {
-          return amount * multiplier
-        }
-      }
-      return amount
-    }
-    const digits = normalized.replace(/[^0-9.]/g, "")
-    if (digits) {
-      const fallback = Number(digits)
-      if (!Number.isNaN(fallback)) return fallback
-    }
-  }
-  return undefined
-}
-
-function deriveVendor(record: Record<string, unknown>): string | undefined {
-  const direct = readString(record, "vendor", "Vendor", "AdapterCompatibility")
-  if (direct) return direct
-  const pnp = readString(record, "PNPDeviceID")
-  if (!pnp) return undefined
-  const match = pnp.match(/VEN_([0-9A-F]{4})/i)
-  if (match) {
-    const vendorCode = match[1].toUpperCase()
-    const vendorMap: Record<string, string> = {
-      "10DE": "NVIDIA",
-      "1002": "AMD",
-      "1022": "AMD",
-      "8086": "Intel",
-      "8087": "Intel",
-      "1AF4": "Red Hat",
-    }
-    return vendorMap[vendorCode] ?? `VEN_${vendorCode}`
-  }
-  const segments = pnp.split("\\")
-  const last = segments.pop()
-  return last && last.trim().length > 0 ? last : pnp
-}
-
-function normalizeGpuSource(value: unknown): GpuAdapter | null {
-  if (typeof value === "string") {
-    const name = value.trim()
-    return name ? { name } : null
-  }
-  const record = toRecord(value)
-  if (!record) return null
-  const name = readString(record, "name", "Name", "_name", "AdapterCompatibility")
-  const vendor = deriveVendor(record)
-  const driver = readString(record, "driver", "DriverVersion", "driverVersion")
-  const memoryBytes =
-    readNumber(record, "memoryBytes", "MemoryBytes", "AdapterRAM", "VRAM", "vramBytes") ??
-    parseBytesLike(record["AdapterRAM"] ?? record["VRAM"] ?? record["vram"])
-  if (!name && !vendor && !driver && memoryBytes === undefined) {
-    return null
-  }
-  return { name, vendor, driver, memoryBytes }
-}
-
-function uniqueBy<T>(items: T[], keyFn: (item: T) => string): T[] {
-  const seen = new Set<string>()
-  const result: T[] = []
-  items.forEach((item) => {
-    const key = keyFn(item)
-    if (key && !seen.has(key)) {
-      seen.add(key)
-      result.push(item)
-    }
-  })
-  return result
-}
-
-export type DevicesQueryItem = {
-  id: string
-  tenantId: string
-  hostname: string
-  displayName: string | null
-  deviceType: string | null
-  devicePlatform: string | null
-  managementMode: string | null
-  companyId: string | null
-  companySlug: string | null
-  companyName: string | null
-  osName: string | null
-  osVersion: string | null
-  architecture: string | null
-  macAddresses: string[]
-  serialNumbers: string[]
-  authUserId: string | null
-  authEmail: string | null
-  persona: string | null
-  assignedUserId: string | null
-  assignedUserEmail: string | null
-  assignedUserName: string | null
-  assignedUserRole: string | null
-  status: string | null
-  isActive: boolean
-  lastHeartbeatAt: number | null
-  heartbeatAgeMs: number | null
-  registeredBy: string | null
-  createdAt: number
-  updatedAt: number
-  token: {
-    expiresAt: number
-    lastUsedAt: number | null
-    usageCount: number
-  } | null
-  metrics: DeviceMetrics
-  inventory: DeviceInventory | null
-  postureAlerts?: Array<Record<string, unknown>> | null
-  lastPostureAt?: number | null
-  linkedUsers?: Array<{ id: string; email: string; name: string }>
-  remoteAccessEntries: DeviceRemoteAccessEntry[]
-  customFields?: Array<{ fieldId?: string; fieldKey: string; label: string; type?: string; value: unknown; displayValue?: string }>
-  usbPolicy?: "ALLOW_ALL" | "BLOCK_ALL" | "WHITELIST" | null
-  usbPolicyStatus?: "IDLE" | "PENDING" | "APPLYING" | "APPLIED" | "FAILED" | null
-}
-
-export function normalizeDeviceItem(raw: Record<string, unknown>): DevicesQueryItem {
-  const { remoteAccess, ...rest } = raw as Record<string, unknown> & { remoteAccess?: unknown }
-  return {
-    ...(rest as DevicesQueryItem),
-    remoteAccessEntries: normalizeDeviceRemoteAccessList(remoteAccess),
-  }
-}
-
-function useDevicesQuery(tenantId: string): { devices: DevicesQueryItem[]; isLoading: boolean } {
-  const result = useQuery(api.devices.listByTenant, {
-    tenantId,
-    includeMetadata: true,
-  }) as Array<Record<string, unknown>> | undefined
-  const devices = useMemo(() => (result ?? []).map((item) => normalizeDeviceItem(item)), [result])
-  return {
-    devices,
-    isLoading: result === undefined,
-  }
-}
-
-const DEVICE_TYPE_LABELS: Record<string, string> = {
-  desktop: "Desktop",
-  mobile: "Celular",
-  tablet: "Tablet",
-}
-
-const DEVICE_TYPE_FILTER_OPTIONS = [
-  { value: "all", label: "Todos os tipos" },
-  { value: "desktop", label: DEVICE_TYPE_LABELS.desktop },
-  { value: "mobile", label: DEVICE_TYPE_LABELS.mobile },
-  { value: "tablet", label: DEVICE_TYPE_LABELS.tablet },
-]
-
-function formatDeviceTypeLabel(value?: string | null): string {
-  if (!value) return "Desconhecido"
-  const normalized = value.toLowerCase()
-  return DEVICE_TYPE_LABELS[normalized] ?? value.charAt(0).toUpperCase() + value.slice(1)
-}
-
-const TICKET_PRIORITY_META: Record<string, { label: string; badgeClass: string }> = {
-  LOW: { label: "Baixa", badgeClass: "border border-slate-200 bg-slate-100 text-slate-600" },
-  MEDIUM: { label: "Média", badgeClass: "border border-sky-200 bg-sky-100 text-sky-700" },
-  HIGH: { label: "Alta", badgeClass: "border border-amber-200 bg-amber-50 text-amber-700" },
-  URGENT: { label: "Urgente", badgeClass: "border border-rose-200 bg-rose-50 text-rose-700" },
-}
-
-function getTicketPriorityMeta(priority: TicketPriority | string | null | undefined) {
-  if (!priority) {
-    return { label: "Sem prioridade", badgeClass: "border border-slate-200 bg-slate-100 text-neutral-600" }
-  }
-  const normalized = priority.toUpperCase()
-
-  return (
-    TICKET_PRIORITY_META[normalized] ?? {
-      label: priority.charAt(0).toUpperCase() + priority.slice(1).toLowerCase(),
-      badgeClass: "border border-slate-200 bg-slate-100 text-neutral-600",
-    }
-  )
-}
-
-const statusClasses: Record<string, string> = {
-  online: "border-emerald-200 text-emerald-600",
-  offline: "border-rose-200 text-rose-600",
-  stale: "border-amber-200 text-amber-600",
-  reprovision: "border-orange-200 text-orange-700",
-  maintenance: "border-amber-300 text-amber-700",
-  blocked: "border-orange-200 text-orange-600",
-  deactivated: "border-slate-200 bg-slate-50 text-slate-500",
-  unknown: "border-slate-200 text-slate-600",
-}
-
-const REMOTE_ACCESS_PROVIDERS = [
-  { value: "TEAMVIEWER", label: "TeamViewer" },
-  { value: "ANYDESK", label: "AnyDesk" },
-  { value: "SUPREMO", label: "Supremo" },
-  { value: "RUSTDESK", label: "RustDesk" },
-  { value: "QUICKSUPPORT", label: "TeamViewer QS" },
-  { value: "CHROME_REMOTE_DESKTOP", label: "Chrome Remote Desktop" },
-  { value: "DW_SERVICE", label: "DWService" },
-  { value: "OTHER", label: "Outro" },
-] as const
-
-type RemoteAccessProviderValue = (typeof REMOTE_ACCESS_PROVIDERS)[number]["value"]
-
-const POSTURE_ALERT_LABELS: Record<string, string> = {
-  CPU_HIGH: "CPU alta",
-  SERVICE_DOWN: "Serviço indisponível",
-  SMART_FAIL: "Falha SMART",
-}
-
-function formatPostureAlertKind(raw?: string | null): string {
-  if (!raw) return "Alerta"
-  const normalized = raw.toUpperCase()
-  if (POSTURE_ALERT_LABELS[normalized]) {
-    return POSTURE_ALERT_LABELS[normalized]
-  }
-  return raw
-    .toLowerCase()
-    .replace(/_/g, " ")
-    .replace(/\b\w/g, (char) => char.toUpperCase())
-}
-
-function postureSeverityClass(severity?: string | null) {
-  return (severity ?? "warning").toLowerCase() === "critical"
-    ? "border-rose-500/20 bg-rose-500/10"
-    : "border-amber-500/20 bg-amber-500/10"
-}
-
-function formatRelativeTime(date?: Date | null) {
-  if (!date) return "Nunca"
-  try {
-    const clamped = new Date(Math.min(date.getTime(), Date.now()))
-    return formatDistanceToNowStrict(clamped, { addSuffix: true, locale: ptBR })
-  } catch {
-    return "—"
-  }
-}
-
-function formatInstallDate(date?: Date | null) {
-  if (!date) return null
-  return `${formatAbsoluteDateTime(date)} (${formatRelativeTime(date)})`
-}
-
-function formatDate(date?: Date | null) {
-  if (!date) return "—"
-  return format(date, "dd/MM/yyyy HH:mm")
-}
-
-function formatAbsoluteDateTime(date?: Date | null) {
-  if (!date) return "—"
-  return new Intl.DateTimeFormat("pt-BR", {
-    dateStyle: "long",
-    timeStyle: "short",
-  }).format(date)
-}
-
-function parseDateish(value: unknown): Date | null {
-  if (!value) return null
-  if (value instanceof Date && !Number.isNaN(value.getTime())) return value
-  if (typeof value === "number" && Number.isFinite(value)) {
-    const numeric = value > 1e12 ? value : value > 1e9 ? value * 1000 : value
-    const date = new Date(numeric)
-    return Number.isNaN(date.getTime()) ? null : date
-  }
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    if (!trimmed) return null
-    const numericValue = Number(trimmed)
-    if (Number.isFinite(numericValue)) {
-      const asMs = trimmed.length >= 13 ? numericValue : numericValue * 1000
-      const date = new Date(asMs)
-      if (!Number.isNaN(date.getTime())) return date
-    }
-    const date = new Date(trimmed)
-    if (!Number.isNaN(date.getTime())) return date
-  }
-  return null
-}
-
-function getMetricsTimestamp(metrics: DeviceMetrics): Date | null {
-  if (!metrics || typeof metrics !== "object") return null
-  const data = metrics as Record<string, unknown>
-  const candidates = [
-    data["collectedAt"],
-    data["collected_at"],
-    data["collected_at_iso"],
-    data["collected_at_ms"],
-    data["timestamp"],
-    data["updatedAt"],
-    data["updated_at"],
-    data["createdAt"],
-    data["created_at"],
-  ]
-  for (const candidate of candidates) {
-    const parsed = parseDateish(candidate)
-    if (parsed) return parsed
-  }
-  return null
-}
-
-function formatBytes(bytes?: number | null) {
-  if (!bytes || Number.isNaN(bytes)) return "—"
-  const units = ["B", "KB", "MB", "GB", "TB"]
-  let value = bytes
-  let unitIndex = 0
-  while (value >= 1024 && unitIndex < units.length - 1) {
-    value /= 1024
-    unitIndex += 1
-  }
-  return `${value.toFixed(value >= 10 || unitIndex === 0 ? 0 : 1)} ${units[unitIndex]}`
-}
-
-function formatPercent(value?: number | null) {
-  if (value === null || value === undefined || Number.isNaN(value)) return "—"
-  const normalized = value > 1 ? value : value * 100
-  return `${normalized.toFixed(0)}%`
-}
-
-const BADGE_POSITIVE = "gap-1 border-emerald-500/20 bg-emerald-500/15 text-emerald-700"
-const BADGE_WARNING = "gap-1 border-amber-500/20 bg-amber-100 text-amber-700"
-const BADGE_NEUTRAL = "gap-1 border-slate-300 bg-slate-100 text-slate-600"
-
-function parseBooleanLike(value: unknown): boolean | undefined {
-  if (typeof value === "boolean") return value
-  if (typeof value === "number") {
-    if (value === 1) return true
-    if (value === 0) return false
-  }
-  if (typeof value === "string") {
-    const normalized = value.trim().toLowerCase()
-    if (["yes", "sim", "true", "enabled", "on", "ativo", "active", "y", "1"].includes(normalized)) return true
-    if (["no", "não", "nao", "false", "disabled", "off", "inativo", "not joined", "n", "0"].includes(normalized)) return false
-  }
-  return undefined
-}
-
-function toNumberArray(value: unknown): number[] {
-  if (!value) return []
-  if (Array.isArray(value)) {
-    return value
-      .map((item) => {
-        if (typeof item === "number") return item
-        if (typeof item === "string") {
-          const parsed = Number(item)
-          return Number.isNaN(parsed) ? null : parsed
-        }
-        return null
-      })
-      .filter((item): item is number => item !== null)
-  }
-  if (typeof value === "number") return [value]
-  if (typeof value === "string" && value.trim().length > 0) {
-    return value
-      .replace(/[^\d,]/g, " ")
-      .split(/[,\s]+/)
-      .map((part) => Number(part))
-      .filter((num) => !Number.isNaN(num))
-  }
-  return []
-}
-
-function describeDomainRole(role?: number | null): string | null {
-  if (role === null || role === undefined) return null
-  const map: Record<number, string> = {
-    0: "Estação isolada",
-    1: "Estação em domínio",
-    2: "Servidor isolado",
-    3: "Servidor em domínio",
-    4: "Controlador de domínio (backup)",
-    5: "Controlador de domínio (primário)",
-  }
-  return map[role] ?? `Função ${role}`
-}
-
-function describePcSystemType(code?: number | null): string | null {
-  if (code === null || code === undefined) return null
-  const map: Record<number, string> = {
-    0: "Não especificado",
-    1: "Desktop",
-    2: "Portátil / Laptop",
-    3: "Workstation",
-    4: "Servidor corporativo",
-    5: "Servidor SOHO",
-    8: "Tablet / Slate",
-    9: "Conversível",
-    10: "Sistema baseado em detecção",
-  }
-  return map[code] ?? `Tipo ${code}`
-}
-
-function describeDeviceGuardService(code: number): string {
-  const map: Record<number, string> = {
-    1: "Credential Guard",
-    2: "HVCI (Kernel Integrity)",
-    3: "Secure Boot com DMA",
-    4: "Hypervisor com Device Guard",
-    5: "Aplicação protegida",
-  }
-  return map[code] ?? `Serviço ${code}`
-}
-
-function describeVbsStatus(code?: number | null): string | null {
-  switch (code) {
-    case 0:
-      return "VBS desabilitado"
-    case 1:
-      return "VBS habilitado (inativo)"
-    case 2:
-      return "VBS ativo (sem serviços)"
-    case 3:
-      return "VBS ativo com proteções"
-    default:
-      return code != null ? `VBS status ${code}` : null
-  }
-}
-
-function describeAuOption(value?: number | null): string | null {
-  switch (value ?? -1) {
-    case 1:
-      return "Não configurado"
-    case 2:
-      return "Notificar antes de baixar"
-    case 3:
-      return "Baixar automático e notificar"
-    case 4:
-      return "Baixar e instalar automaticamente"
-    case 5:
-      return "Administrador local define"
-    default:
-      return value != null ? `Opção ${value}` : null
-  }
-}
-
-function describeScheduledDay(value?: number | null): string | null {
-  if (value === null || value === undefined) return null
-  if (value === 0) return "Todos os dias"
-  const map = ["Domingo", "Segunda", "Terça", "Quarta", "Quinta", "Sexta", "Sábado"]
-  return map[value - 1] ?? `Dia ${value}`
-}
-
-function getStatusVariant(status?: string | null) {
-  if (!status) return { label: DEVICE_STATUS_LABELS.unknown, className: statusClasses.unknown }
-  const normalized = status.toLowerCase()
-  return {
-    label: DEVICE_STATUS_LABELS[normalized] ?? status,
-    className: statusClasses[normalized] ?? statusClasses.unknown,
-  }
-}
-
-function resolveAdminDeviceStatus(device: DevicesQueryItem): string {
-  return resolveDeviceStatus({
-    status: device.status,
-    lastHeartbeatAt: device.lastHeartbeatAt,
-    isActive: device.isActive,
-    managementMode: device.managementMode,
-    hasValidToken: Boolean(device.token),
-  })
-}
-
-function OsIcon({ osName }: { osName?: string | null }) {
-  const name = (osName ?? "").toLowerCase()
-  if (name.includes("mac") || name.includes("darwin") || name.includes("macos")) return <Apple className="size-4 text-neutral-500" />
-  if (name.includes("linux")) return <Terminal className="size-4 text-neutral-500" />
-  // fallback para Windows/outros como monitor genérico
-  return <Monitor className="size-4 text-neutral-500" />
-}
-
-export function AdminDevicesOverview({
-  tenantId,
-  initialCompanyFilterSlug = "all",
-  autoOpenCreateDevice = false,
-}: {
-  tenantId: string
-  initialCompanyFilterSlug?: string
-  autoOpenCreateDevice?: boolean
-}) {
-  const { devices, isLoading } = useDevicesQuery(tenantId)
-  const [q, setQ] = useState("")
-  const [statusFilter, setStatusFilter] = useState<string>("all")
-  const [deviceTypeFilter, setDeviceTypeFilter] = useState<string>("all")
-  const [companyFilterSlug, setCompanyFilterSlug] = useState<string>(initialCompanyFilterSlug)
-  const [companySearch, setCompanySearch] = useState<string>("")
-  const [isCompanyPopoverOpen, setIsCompanyPopoverOpen] = useState(false)
-  const [onlyAlerts, setOnlyAlerts] = useState<boolean>(false)
-  const [isExportDialogOpen, setIsExportDialogOpen] = useState(false)
-  const [exportSelection, setExportSelection] = useState<string[]>([])
-  const [isExporting, setIsExporting] = useState(false)
-  const [exportProgress, setExportProgress] = useState(0)
-  const [exportError, setExportError] = useState<string | null>(null)
-  const [columnConfig, setColumnConfig] = useState<DeviceInventoryColumnConfig[]>(DEFAULT_DEVICE_COLUMN_CONFIG)
-  const [selectedTemplateId, setSelectedTemplateId] = useState<string | null>(null)
-  const [hasManualColumns, setHasManualColumns] = useState(false)
-  const [isTemplateDialogOpen, setIsTemplateDialogOpen] = useState(false)
-  const [templateName, setTemplateName] = useState("")
-  const [templateForCompany, setTemplateForCompany] = useState(false)
-  const [templateAsDefault, setTemplateAsDefault] = useState(false)
-  const [isSavingTemplate, setIsSavingTemplate] = useState(false)
-  const [isUsbPolicyDialogOpen, setIsUsbPolicyDialogOpen] = useState(false)
-  const [selectedUsbPolicy, setSelectedUsbPolicy] = useState<"ALLOW" | "BLOCK_ALL" | "READONLY">("ALLOW")
-  const [isApplyingUsbPolicy, setIsApplyingUsbPolicy] = useState(false)
-  const [usbPolicySelection, setUsbPolicySelection] = useState<string[]>([])
-  const [usbCompanyFilter, setUsbCompanyFilter] = useState<string>("all")
-  const [isCreateDeviceOpen, setIsCreateDeviceOpen] = useState(false)
-  const [createDeviceLoading, setCreateDeviceLoading] = useState(false)
-  const [newDeviceName, setNewDeviceName] = useState("")
-  const [newDeviceIdentifier, setNewDeviceIdentifier] = useState("")
-  const [newDeviceType, setNewDeviceType] = useState("mobile")
-  const [newDevicePlatform, setNewDevicePlatform] = useState("")
-  const [newDeviceCompanySlug, setNewDeviceCompanySlug] = useState<string | null>(
-    initialCompanyFilterSlug !== "all" ? initialCompanyFilterSlug : null
-  )
-  const [newDeviceSerials, setNewDeviceSerials] = useState("")
-  const [newDeviceNotes, setNewDeviceNotes] = useState("")
-  const [newDeviceActive, setNewDeviceActive] = useState(true)
-  const { convexUserId } = useAuth()
-  const companies = useQuery(
-    api.companies.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; name: string; slug?: string }> | undefined
-  const companyNameBySlug = useMemo(() => {
-    const map = new Map<string, string>()
-    devices.forEach((m) => {
-      if (m.companySlug && m.companyName) {
-        map.set(m.companySlug, m.companyName)
-      }
-    })
-    ;(companies ?? []).forEach((c) => {
-      if (c.slug) {
-        map.set(c.slug, c.name)
-      }
-    })
-    return map
-  }, [devices, companies])
-
-  const selectedCompany = useMemo(() => {
-    if (companyFilterSlug === "all") return null
-    return (companies ?? []).find((company) => (company.slug ?? company.id) === companyFilterSlug) ?? null
-  }, [companies, companyFilterSlug])
-
-  const companyOptions = useMemo(() => {
-    if (companies && companies.length > 0) {
-      return companies
-        .map((c) => ({ slug: c.slug ?? c.id, name: c.name }))
-        .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    }
-    const fallback = new Map<string, string>()
-    devices.forEach((m) => {
-      if (m.companySlug) {
-        fallback.set(m.companySlug, m.companyName ?? m.companySlug)
-      }
-    })
-    return Array.from(fallback.entries())
-      .map(([slug, name]) => ({ slug, name }))
-      .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-  }, [companies, devices])
-
-  const companyComboboxOptions = useMemo<SearchableComboboxOption[]>(() => {
-    return companyOptions.map((company) => ({
-      value: company.slug,
-      label: company.name,
-    }))
-  }, [companyOptions])
-
-  const deviceFields = useQuery(
-    api.deviceFields.listForTenant,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; key: string; label: string }> | undefined
-
-  const exportTemplates = useQuery(
-    api.deviceExportTemplates.listForTenant,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as DeviceExportTemplate[] | undefined
-
-  const customFieldOptions = useMemo(() => {
-    const map = new Map<string, { key: string; label: string }>()
-    ;(deviceFields ?? []).forEach((field) => {
-      map.set(field.key, { key: field.key, label: field.label })
-    })
-    devices.forEach((device) => {
-      ;(device.customFields ?? []).forEach((field) => {
-        if (!map.has(field.fieldKey)) {
-          map.set(field.fieldKey, { key: field.fieldKey, label: field.label })
-        }
-      })
-    })
-    return Array.from(map.values()).sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-  }, [deviceFields, devices])
-
-  const customColumnOrder = useMemo(() => customFieldOptions.map((field) => `custom:${field.key}`), [customFieldOptions])
-
-  useEffect(() => {
-    setColumnConfig((prev) => orderColumnConfig(prev, customColumnOrder))
-  }, [customColumnOrder])
-
-  const customColumnOptions = useMemo(
-    () => customFieldOptions.map((field) => ({ key: `custom:${field.key}`, label: field.label })),
-    [customFieldOptions]
-  )
-
-  const baseColumnOptions = useMemo(
-    () => DEVICE_INVENTORY_COLUMN_METADATA.map((meta) => ({ key: meta.key, label: meta.label })),
-    []
-  )
-
-  useEffect(() => {
-    if (!exportTemplates || exportTemplates.length === 0) return
-    if (hasManualColumns || selectedTemplateId) return
-    const companyTemplate = selectedCompany
-      ? exportTemplates.find((tpl) => tpl.companyId === selectedCompany.id && tpl.isDefault)
-      : null
-    const fallbackTemplate = exportTemplates.find((tpl) => tpl.isDefault && !tpl.companyId)
-    const templateToApply = companyTemplate ?? fallbackTemplate
-    if (!templateToApply) return
-    const normalized = orderColumnConfig(
-      (templateToApply.columns ?? []).map((col) => ({ key: col.key, label: col.label ?? undefined })),
-      customColumnOrder
-    )
-    if (normalized.length === 0 || areColumnConfigsEqual(normalized, columnConfig)) return
-    setColumnConfig(normalized)
-    setSelectedTemplateId(templateToApply.id)
-    setHasManualColumns(false)
-  }, [exportTemplates, selectedCompany, customColumnOrder, hasManualColumns, selectedTemplateId, columnConfig])
-
-  const createTemplate = useMutation(api.deviceExportTemplates.create)
-  const saveDeviceProfileMutation = useMutation(api.devices.saveDeviceProfile)
-  const bulkSetUsbPolicyMutation = useMutation(api.usbPolicy.bulkSetUsbPolicy)
-
-  useEffect(() => {
-    if (!selectedCompany && templateForCompany) {
-      setTemplateForCompany(false)
-    }
-  }, [selectedCompany, templateForCompany])
-
-  const templateOptions = useMemo(() => {
-    return (exportTemplates ?? []).slice().sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-  }, [exportTemplates])
-
-  const selectedTemplate = useMemo(
-    () => templateOptions.find((tpl) => tpl.id === selectedTemplateId) ?? null,
-    [templateOptions, selectedTemplateId]
-  )
-
-  const handleTemplateSelection = useCallback(
-    (value: string) => {
-      if (value === "custom") {
-        setSelectedTemplateId(null)
-        setHasManualColumns(true)
-        return
-      }
-      const template = templateOptions.find((tpl) => tpl.id === value)
-      if (!template) {
-        toast.error("Template não encontrado.")
-        return
-      }
-      const normalized = orderColumnConfig(
-        (template.columns ?? []).map((col) => ({ key: col.key, label: col.label ?? undefined })),
-        customColumnOrder
-      )
-      if (normalized.length === 0) {
-        toast.error("Template sem colunas válidas.")
-        return
-      }
-      setColumnConfig(normalized)
-      setSelectedTemplateId(template.id)
-      setHasManualColumns(false)
-    },
-    [templateOptions, customColumnOrder]
-  )
-
-  const handleToggleColumn = useCallback(
-    (key: string, checked: boolean, label?: string) => {
-      setColumnConfig((prev) => {
-        const filtered = prev.filter((col) => col.key !== key)
-        if (checked) {
-          return orderColumnConfig([...filtered, { key, label }], customColumnOrder)
-        }
-        return filtered
-      })
-      setSelectedTemplateId(null)
-      setHasManualColumns(true)
-    },
-    [customColumnOrder]
-  )
-
-  const handleResetColumns = useCallback(() => {
-    setColumnConfig(orderColumnConfig([...DEFAULT_DEVICE_COLUMN_CONFIG], customColumnOrder))
-    setSelectedTemplateId(null)
-    setHasManualColumns(false)
-  }, [customColumnOrder])
-
-  const handleSelectAllColumns = useCallback(() => {
-    const allColumns: DeviceInventoryColumnConfig[] = [
-      ...baseColumnOptions.map((col) => ({ key: col.key })),
-      ...customColumnOptions.map((col) => ({ key: col.key, label: col.label })),
-    ]
-    setColumnConfig(orderColumnConfig(allColumns, customColumnOrder))
-    setSelectedTemplateId(null)
-    setHasManualColumns(true)
-  }, [baseColumnOptions, customColumnOptions, customColumnOrder])
-
-  const handleOpenTemplateDialog = useCallback(() => {
-    setTemplateName("")
-    setTemplateForCompany(Boolean(selectedCompany))
-    setTemplateAsDefault(false)
-    setIsTemplateDialogOpen(true)
-  }, [selectedCompany])
-
-  const handleSaveTemplate = useCallback(async () => {
-    if (!convexUserId) {
-      toast.error("Sincronize a sessão para salvar templates.")
-      return
-    }
-    const normalized = orderColumnConfig(columnConfig, customColumnOrder)
-    if (normalized.length === 0) {
-      toast.error("Selecione ao menos uma coluna para salvar o template.")
-      return
-    }
-    const name = templateName.trim()
-    if (name.length < 3) {
-      toast.error("Informe um nome para o template (mínimo 3 caracteres).")
-      return
-    }
-    try {
-      setIsSavingTemplate(true)
-      const response = await createTemplate({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        name,
-        columns: normalized,
-        companyId: templateForCompany && selectedCompany ? (selectedCompany.id as Id<"companies">) : undefined,
-        isDefault: templateAsDefault,
-        isActive: true,
-      })
-      setIsTemplateDialogOpen(false)
-      setTemplateName("")
-      setTemplateForCompany(false)
-      setTemplateAsDefault(false)
-      const newTemplateId = typeof response === "string" ? response : response ? String(response) : null
-      if (newTemplateId) {
-        setSelectedTemplateId(newTemplateId)
-        setHasManualColumns(false)
-      }
-      toast.success("Template salvo com sucesso.")
-    } catch (error) {
-      console.error("Failed to save template", error)
-      toast.error("Não foi possível salvar o template.")
-    } finally {
-      setIsSavingTemplate(false)
-    }
-  }, [columnConfig, createTemplate, customColumnOrder, convexUserId, selectedCompany, templateAsDefault, templateForCompany, templateName, tenantId])
-
-  const handleOpenCreateDevice = useCallback(() => {
-    const initialCompany = selectedCompany
-      ? selectedCompany.slug ?? selectedCompany.id
-      : companyFilterSlug !== "all"
-        ? companyFilterSlug
-        : null
-    setNewDeviceName("")
-    setNewDeviceIdentifier("")
-    setNewDeviceType("mobile")
-    setNewDevicePlatform("")
-    setNewDeviceSerials("")
-    setNewDeviceNotes("")
-    setNewDeviceActive(true)
-    setNewDeviceCompanySlug(initialCompany)
-    setIsCreateDeviceOpen(true)
-  }, [selectedCompany, companyFilterSlug])
-
-  useEffect(() => {
-    if (autoOpenCreateDevice) {
-      handleOpenCreateDevice()
-    }
-  }, [autoOpenCreateDevice, handleOpenCreateDevice])
-
-  useEffect(() => {
-    if (typeof window === "undefined") return
-    const handler = () => {
-      handleOpenCreateDevice()
-    }
-    window.addEventListener("quick-open-device", handler)
-    return () => window.removeEventListener("quick-open-device", handler)
-  }, [handleOpenCreateDevice])
-
-  const handleCreateDevice = useCallback(async () => {
-    if (!convexUserId) {
-      toast.error("Sincronize a sessão antes de criar dispositivos.")
-      return
-    }
-    const name = newDeviceName.trim()
-    if (name.length < 3) {
-      toast.error("Informe um nome com ao menos 3 caracteres.")
-      return
-    }
-    const identifier = (newDeviceIdentifier.trim() || name).trim()
-    const platform = newDevicePlatform.trim()
-    const serials = newDeviceSerials
-      .split(/\r?\n|,|;/)
-      .map((value) => value.trim())
-      .filter(Boolean)
-    const targetCompany = newDeviceCompanySlug
-      ? (companies ?? []).find((company) => (company.slug ?? company.id) === newDeviceCompanySlug) ?? null
-      : null
-    try {
-      setCreateDeviceLoading(true)
-      await saveDeviceProfileMutation({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        displayName: name,
-        hostname: identifier,
-        deviceType: newDeviceType,
-        devicePlatform: platform || undefined,
-        osName: platform || undefined,
-        serialNumbers: serials.length > 0 ? serials : undefined,
-        companyId: targetCompany ? (targetCompany.id as Id<"companies">) : undefined,
-        companySlug: targetCompany?.slug ?? undefined,
-        status: "unknown",
-        isActive: newDeviceActive,
-        profile: newDeviceNotes.trim() ? { notes: newDeviceNotes.trim() } : undefined,
-      })
-      toast.success("Dispositivo criado com sucesso.")
-      setIsCreateDeviceOpen(false)
-      setNewDeviceName("")
-      setNewDeviceIdentifier("")
-      setNewDevicePlatform("")
-      setNewDeviceSerials("")
-      setNewDeviceNotes("")
-      setNewDeviceActive(true)
-      if (targetCompany?.slug) {
-        setCompanyFilterSlug(targetCompany.slug)
-      }
-    } catch (error) {
-      console.error("Failed to create device", error)
-      toast.error("Não foi possível criar o dispositivo.")
-    } finally {
-      setCreateDeviceLoading(false)
-    }
-  }, [companies, convexUserId, newDeviceActive, newDeviceCompanySlug, newDeviceIdentifier, newDeviceName, newDeviceNotes, newDevicePlatform, newDeviceSerials, newDeviceType, saveDeviceProfileMutation, tenantId])
-
-  const filteredDevices = useMemo(() => {
-    const text = q.trim().toLowerCase()
-    return devices.filter((m) => {
-      if (onlyAlerts && !(Array.isArray(m.postureAlerts) && m.postureAlerts.length > 0)) return false
-      if (statusFilter !== "all") {
-        const s = resolveAdminDeviceStatus(m).toLowerCase()
-        if (s !== statusFilter) return false
-      }
-      if (deviceTypeFilter !== "all") {
-        const type = (m.deviceType ?? "desktop").toLowerCase()
-        if (type !== deviceTypeFilter) return false
-      }
-      if (companyFilterSlug !== "all" && (m.companySlug ?? "") !== companyFilterSlug) return false
-      if (!text) return true
-      const hay = [
-        m.hostname,
-        m.authEmail ?? "",
-        (m.macAddresses ?? []).join(" "),
-        (m.serialNumbers ?? []).join(" "),
-      ]
-        .join(" ")
-        .toLowerCase()
-      return hay.includes(text)
-    })
-  }, [devices, q, statusFilter, companyFilterSlug, onlyAlerts, deviceTypeFilter])
-  const handleOpenExportDialog = useCallback(() => {
-    if (filteredDevices.length === 0) {
-      toast.info("Não há dispositivos para exportar com os filtros atuais.")
-      return
-    }
-    setExportSelection(filteredDevices.map((m) => m.id))
-    setExportProgress(0)
-    setExportError(null)
-    setIsExporting(false)
-    setIsExportDialogOpen(true)
-  }, [filteredDevices])
-
-  const handleExportDialogOpenChange = useCallback((open: boolean) => {
-    if (!open && isExporting) return
-    setIsExportDialogOpen(open)
-  }, [isExporting])
-
-  useEffect(() => {
-    if (!isExportDialogOpen) {
-      setExportSelection([])
-      setExportProgress(0)
-      setExportError(null)
-      setIsExporting(false)
-    }
-  }, [isExportDialogOpen])
-
-  useEffect(() => {
-    if (!isExportDialogOpen) return
-    const allowed = new Set(filteredDevices.map((m) => m.id))
-    setExportSelection((prev) => {
-      const next = prev.filter((id) => allowed.has(id))
-      return next.length === prev.length ? prev : next
-    })
-  }, [filteredDevices, isExportDialogOpen])
-
-  const handleToggleDeviceSelection = useCallback((deviceId: string, checked: boolean) => {
-    setExportSelection((prev) => {
-      if (checked) {
-        if (prev.includes(deviceId)) return prev
-        return [...prev, deviceId]
-      }
-      return prev.filter((id) => id !== deviceId)
-    })
-  }, [])
-
-  const handleSelectAllDevices = useCallback((checked: boolean) => {
-    if (checked) {
-      setExportSelection(filteredDevices.map((m) => m.id))
-    } else {
-      setExportSelection([])
-    }
-  }, [filteredDevices])
-
-  const handleOpenUsbPolicyDialog = useCallback(() => {
-    const windowsDevices = filteredDevices.filter(
-      (m) => (m.devicePlatform ?? "").toLowerCase() === "windows"
-    )
-    if (windowsDevices.length === 0) {
-      toast.info("Não há dispositivos Windows para aplicar política USB.")
-      return
-    }
-    setUsbPolicySelection(windowsDevices.map((m) => m.id))
-    setSelectedUsbPolicy("ALLOW")
-    setIsApplyingUsbPolicy(false)
-    setIsUsbPolicyDialogOpen(true)
-  }, [filteredDevices])
-
-  const handleUsbPolicyDialogOpenChange = useCallback((open: boolean) => {
-    if (!open && isApplyingUsbPolicy) return
-    setIsUsbPolicyDialogOpen(open)
-  }, [isApplyingUsbPolicy])
-
-  const handleToggleUsbDeviceSelection = useCallback((deviceId: string, checked: boolean) => {
-    setUsbPolicySelection((prev) => {
-      if (checked) {
-        if (prev.includes(deviceId)) return prev
-        return [...prev, deviceId]
-      }
-      return prev.filter((id) => id !== deviceId)
-    })
-  }, [])
-
-  const handleSelectAllUsbDevices = useCallback((checked: boolean) => {
-    const allWindowsDevices = filteredDevices.filter(
-      (m) => (m.devicePlatform ?? "").toLowerCase() === "windows"
-    )
-    const windowsDevices = usbCompanyFilter === "all"
-      ? allWindowsDevices
-      : allWindowsDevices.filter((m) => (m.companySlug ?? "") === usbCompanyFilter)
-    if (checked) {
-      setUsbPolicySelection(windowsDevices.map((m) => m.id))
-    } else {
-      setUsbPolicySelection([])
-    }
-  }, [filteredDevices, usbCompanyFilter])
-
-  const handleApplyBulkUsbPolicy = useCallback(async () => {
-    if (usbPolicySelection.length === 0) {
-      toast.info("Selecione ao menos um dispositivo.")
-      return
-    }
-
-    setIsApplyingUsbPolicy(true)
-    try {
-      const result = await bulkSetUsbPolicyMutation({
-        machineIds: usbPolicySelection.map((id) => id as Id<"machines">),
-        policy: selectedUsbPolicy,
-        actorId: convexUserId ? (convexUserId as Id<"users">) : undefined,
-      })
-      toast.success(`Política USB aplicada a ${result.successful} de ${result.total} dispositivos.`)
-      setIsUsbPolicyDialogOpen(false)
-    } catch (error) {
-      console.error("[usb-policy] Falha ao aplicar política em massa", error)
-      toast.error("Falha ao aplicar política USB. Tente novamente.")
-    } finally {
-      setIsApplyingUsbPolicy(false)
-    }
-  }, [usbPolicySelection, selectedUsbPolicy, convexUserId, bulkSetUsbPolicyMutation])
-
-  const handleConfirmExport = useCallback(async () => {
-    const orderedSelection = filteredDevices.map((m) => m.id).filter((id) => exportSelection.includes(id))
-    if (orderedSelection.length === 0) {
-      toast.info("Selecione ao menos um dispositivo para exportar.")
-      return
-    }
-    const normalizedColumns = orderColumnConfig(columnConfig, customColumnOrder)
-    if (normalizedColumns.length === 0) {
-      toast.info("Selecione ao menos uma coluna para exportar.")
-      return
-    }
-
-    setIsExporting(true)
-    setExportError(null)
-    setExportProgress(5)
-
-    try {
-      const params = new URLSearchParams()
-      if (companyFilterSlug !== "all") {
-        params.set("companyId", companyFilterSlug)
-      }
-      orderedSelection.forEach((id) => params.append("machineId", id))
-      params.set("columns", JSON.stringify(normalizedColumns))
-      if (selectedTemplateId) {
-        params.set("templateId", selectedTemplateId)
-      }
-      const qs = params.toString()
-      const url = `/api/reports/machines-inventory.xlsx${qs ? `?${qs}` : ""}`
-
-      const response = await fetch(url)
-      if (!response.ok) {
-        throw new Error(`Export failed with status ${response.status}`)
-      }
-
-      const contentLengthHeader = response.headers.get("Content-Length")
-      const totalBytes = contentLengthHeader ? parseInt(contentLengthHeader, 10) : Number.NaN
-      const hasLength = Number.isFinite(totalBytes) && totalBytes > 0
-      const disposition = response.headers.get("Content-Disposition")
-      const filenameMatch = disposition?.match(/filename="?([^";]+)"?/i)
-      const filename = filenameMatch?.[1] ?? `devices-inventory-${new Date().toISOString().slice(0, 10)}.xlsx`
-
-      let blob: Blob
-      if (!response.body || typeof response.body.getReader !== "function") {
-        blob = await response.blob()
-        setExportProgress(100)
-      } else {
-        const reader = response.body.getReader()
-        const chunks: ArrayBuffer[] = []
-        let received = 0
-
-        while (true) {
-          const { value, done } = await reader.read()
-          if (done) break
-          if (value) {
-            chunks.push(value.buffer.slice(value.byteOffset, value.byteOffset + value.byteLength))
-            received += value.length
-            if (hasLength) {
-              const percent = Math.min(99, Math.round((received / totalBytes) * 100))
-              setExportProgress(percent)
-            } else {
-              setExportProgress((prev) => (prev >= 95 ? prev : prev + 5))
-            }
-          }
-        }
-
-        blob = new Blob(chunks, { type: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" })
-        setExportProgress(100)
-      }
-
-      const downloadUrl = window.URL.createObjectURL(blob)
-      const link = document.createElement("a")
-      link.href = downloadUrl
-      link.download = filename
-      document.body.appendChild(link)
-      link.click()
-      link.remove()
-      window.URL.revokeObjectURL(downloadUrl)
-
-      toast.success(`Exportação gerada para ${orderedSelection.length} dispositivo${orderedSelection.length === 1 ? "" : "s"}.`)
-      setIsExporting(false)
-      setIsExportDialogOpen(false)
-    } catch (error) {
-      console.error("Failed to export devices inventory", error)
-      setIsExporting(false)
-      setExportProgress(0)
-      setExportError("Não foi possível gerar o arquivo. Tente novamente.")
-    }
-  }, [companyFilterSlug, exportSelection, filteredDevices, columnConfig, customColumnOrder, selectedTemplateId])
-
-  const exportableCount = filteredDevices.length
-  const selectedCount = exportSelection.length
-  const selectAllState: boolean | "indeterminate" = exportableCount === 0
-    ? false
-    : selectedCount === exportableCount
-      ? true
-      : selectedCount > 0
-        ? "indeterminate"
-        : false
-
-
-
-  return (
-    <div className="grid gap-6">
-      <Card className="border-slate-200">
-        <CardHeader className="flex flex-col gap-3 md:flex-row md:items-start md:justify-between">
-          <div>
-            <CardTitle>Dispositivos registrados</CardTitle>
-            <CardDescription>Sincronizadas via agente local instalado nas máquinas.</CardDescription>
-          </div>
-          <div className="flex flex-wrap items-center gap-2">
-            <Button size="sm" onClick={handleOpenCreateDevice}>
-              <Plus className="size-4" />
-              Novo dispositivo
-            </Button>
-          </div>
-        </CardHeader>
-        <CardContent className="overflow-hidden">
-          <div className="mb-3 flex flex-col gap-3">
-            <div className="flex flex-wrap gap-3">
-              <label className="flex min-w-[260px] flex-1 flex-col gap-1 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                Buscar hostname, e-mail, MAC, serial...
-                <Input value={q} onChange={(e) => setQ(e.target.value)} placeholder="Digite para filtrar" />
-              </label>
-              <label className="flex w-auto min-w-[170px] max-w-[220px] flex-col gap-1 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                Todos status
-                <Select value={statusFilter} onValueChange={setStatusFilter}>
-                  <SelectTrigger className="justify-between text-sm">
-                    <SelectValue placeholder="Status" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="all">Todos status</SelectItem>
-                    <SelectItem value="online">Online</SelectItem>
-                    <SelectItem value="offline">Offline</SelectItem>
-                    <SelectItem value="stale">Sem sinal</SelectItem>
-                    <SelectItem value="reprovision">Reprovisionar</SelectItem>
-                    <SelectItem value="unknown">Desconhecido</SelectItem>
-                  </SelectContent>
-                </Select>
-              </label>
-              <label className="flex w-auto min-w-[180px] max-w-[240px] flex-col gap-1 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                Todos os tipos
-                <Select value={deviceTypeFilter} onValueChange={setDeviceTypeFilter}>
-                  <SelectTrigger className="justify-between text-sm">
-                    <SelectValue placeholder="Tipo de dispositivo" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    {DEVICE_TYPE_FILTER_OPTIONS.map((option) => (
-                      <SelectItem key={option.value} value={option.value}>
-                        {option.label}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </label>
-            </div>
-            <div className="flex flex-wrap items-center gap-3">
-              <Popover open={isCompanyPopoverOpen} onOpenChange={setIsCompanyPopoverOpen}>
-                <PopoverTrigger asChild>
-                  <Button variant="outline" className="min-w-56 justify-between">
-                    {(() => {
-                      if (companyFilterSlug === "all") return "Todas empresas"
-                      const found = companyOptions.find((c) => c.slug === companyFilterSlug)
-                      return found?.name ?? companyFilterSlug
-                    })()}
-                    <span className="ml-2 text-slate-400">▾</span>
-                  </Button>
-                </PopoverTrigger>
-                <PopoverContent className="w-72 p-2" align="start">
-                  <div className="space-y-2">
-                    <Input
-                      value={companySearch}
-                      onChange={(e) => setCompanySearch(e.target.value)}
-                      placeholder="Buscar empresa..."
-                    />
-                    <div className="max-h-64 overflow-auto rounded-md border border-slate-200">
-                      <button
-                        type="button"
-                        onClick={() => {
-                          setCompanyFilterSlug("all")
-                          setCompanySearch("")
-                          setIsCompanyPopoverOpen(false)
-                        }}
-                        className="block w-full px-3 py-2 text-left text-sm hover:bg-slate-100"
-                      >
-                        Todas empresas
-                      </button>
-                      {companyOptions
-                        .filter((c) => c.name.toLowerCase().includes(companySearch.toLowerCase()))
-                        .map((c) => (
-                          <button
-                            key={c.slug}
-                            type="button"
-                            onClick={() => {
-                              setCompanyFilterSlug(c.slug)
-                              setCompanySearch("")
-                              setIsCompanyPopoverOpen(false)
-                            }}
-                            className="block w-full px-3 py-2 text-left text-sm hover:bg-slate-100"
-                          >
-                            {c.name}
-                          </button>
-                        ))}
-                    </div>
-                  </div>
-                </PopoverContent>
-              </Popover>
-              <label className="inline-flex items-center gap-2 rounded-md border border-slate-200 bg-slate-50/80 px-3 py-1.5 text-sm">
-                <Checkbox checked={onlyAlerts} onCheckedChange={(v) => setOnlyAlerts(Boolean(v))} />
-                <span>Somente com alertas</span>
-              </label>
-              <Button
-                variant="outline"
-                onClick={() => {
-                  setQ("")
-                  setStatusFilter("all")
-                  setCompanyFilterSlug("all")
-                  setCompanySearch("")
-                  setOnlyAlerts(false)
-                  setIsCompanyPopoverOpen(false)
-                }}
-              >
-                Limpar
-              </Button>
-              <Button size="sm" variant="outline" className="gap-2" onClick={handleOpenExportDialog}>
-                <Download className="size-4" />
-                Exportar XLSX
-              </Button>
-              <Button size="sm" variant="outline" className="gap-2" onClick={handleOpenUsbPolicyDialog}>
-                <Usb className="size-4" />
-                Controle USB
-              </Button>
-            </div>
-          </div>
-          {isLoading ? (
-            <LoadingState />
-          ) : devices.length === 0 ? (
-            <EmptyState />
-          ) : (
-            <DevicesGrid devices={filteredDevices} companyNameBySlug={companyNameBySlug} />
-          )}
-        </CardContent>
-      </Card>
-      <Dialog open={isExportDialogOpen} onOpenChange={handleExportDialogOpenChange}>
-        <DialogContent className="max-w-3xl space-y-5">
-          <DialogHeader>
-            <DialogTitle>Exportar inventário</DialogTitle>
-            <DialogDescription>Revise os dispositivos antes de gerar o XLSX.</DialogDescription>
-          </DialogHeader>
-          {filteredDevices.length === 0 ? (
-            <div className="rounded-md border border-dashed border-slate-200 px-4 py-8 text-center text-sm text-muted-foreground">
-              Nenhum dispositivo disponível para exportar com os filtros atuais.
-            </div>
-          ) : (
-            <div className="space-y-3">
-              <div className="flex items-center justify-between rounded-md border border-slate-200 bg-slate-50 px-3 py-2 text-xs text-slate-600">
-                <span>
-                  {selectedCount} de {filteredDevices.length} selecionadas
-                </span>
-                <label className="inline-flex items-center gap-2 font-medium text-slate-600">
-                  <Checkbox
-                    checked={selectAllState}
-                    onCheckedChange={(value) => handleSelectAllDevices(value === true || value === "indeterminate")}
-                    disabled={isExporting}
-                  />
-                  <span>Selecionar todas</span>
-                </label>
-              </div>
-              <div className="max-h-80 overflow-y-auto rounded-md border border-slate-200">
-                <ul className="divide-y divide-slate-100">
-                  {filteredDevices.map((device) => {
-                    const statusKey = resolveAdminDeviceStatus(device)
-                    const statusLabel = DEVICE_STATUS_LABELS[statusKey] ?? statusKey
-                    const isChecked = exportSelection.includes(device.id)
-                    const osParts = [device.osName ?? "", device.osVersion ?? ""].filter(Boolean)
-                    const osLabel = osParts.join(" ")
-                    return (
-                      <li key={device.id}>
-                        <label className="flex cursor-pointer items-start gap-3 px-3 py-3 hover:bg-slate-50">
-                          <Checkbox
-                            checked={isChecked}
-                            onCheckedChange={(value) => handleToggleDeviceSelection(device.id, value === true || value === "indeterminate")}
-                            disabled={isExporting}
-                          />
-                          <div className="flex flex-col gap-1 text-sm">
-                            <div className="flex flex-wrap items-center gap-2">
-                              <span className="font-medium text-slate-900">
-                                {device.displayName ?? device.hostname ?? device.authEmail ?? "Dispositivo"}
-                              </span>
-                              <Badge variant="outline" className="text-[11px] font-medium uppercase tracking-wide">
-                                {statusLabel}
-                              </Badge>
-                            </div>
-                            <div className="flex flex-wrap items-center gap-2 text-xs text-slate-500">
-                              <span>{device.companyName ?? "Sem empresa"}</span>
-                              {osLabel ? (
-                                <>
-                                  <span className="text-slate-300">•</span>
-                                  <span>{osLabel}</span>
-                                </>
-                              ) : null}
-                              {device.architecture ? (
-                                <>
-                                  <span className="text-slate-300">•</span>
-                                  <span>{device.architecture}</span>
-                                </>
-                              ) : null}
-                            </div>
-                          </div>
-                        </label>
-                      </li>
-                    )
-                  })}
-                </ul>
-              </div>
-            </div>
-          )}
-          {filteredDevices.length > 0 ? (
-            <div className="space-y-4 rounded-md border border-slate-200 bg-white p-4">
-              <div className="flex flex-col gap-3">
-                <div className="flex flex-wrap items-center justify-between gap-3">
-                  <div className="space-y-1">
-                    <p className="text-sm font-semibold text-slate-900">Template de exportação</p>
-                    <p className="text-xs text-slate-500">Salve combinações de colunas para reutilizar mais tarde.</p>
-                  </div>
-                  <div className="flex items-center gap-2">
-                    <Select value={selectedTemplateId ?? "custom"} onValueChange={handleTemplateSelection}>
-                      <SelectTrigger className="w-60">
-                        <SelectValue placeholder="Selecionar template" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value="custom">Personalizado</SelectItem>
-                        {templateOptions.map((tpl) => (
-                          <SelectItem key={tpl.id} value={tpl.id}>
-                            {tpl.name}
-                            {tpl.isDefault ? " • padrão" : ""}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                    <Button type="button" variant="outline" size="sm" onClick={handleOpenTemplateDialog} disabled={isExporting}>
-                      Salvar template
-                    </Button>
-                  </div>
-                </div>
-                {selectedTemplate ? (
-                  <p className="text-xs text-slate-500">
-                    Aplicando <span className="font-semibold text-slate-700">{selectedTemplate.name}</span>
-                    {selectedTemplate.companyId ? " (empresa)" : ""}
-                    {selectedTemplate.isDefault ? " • padrão" : ""}
-                  </p>
-                ) : null}
-              </div>
-              <div className="space-y-3">
-                <div className="flex flex-wrap items-center justify-between gap-2">
-                  <p className="text-sm font-semibold text-slate-900">Colunas</p>
-                  <div className="flex items-center gap-2">
-                    <Button type="button" variant="ghost" size="sm" onClick={handleSelectAllColumns} disabled={isExporting} className="gap-2">
-                      <CheckSquare className="size-4" />
-                      Selecionar todas
-                    </Button>
-                    <Separator orientation="vertical" className="h-4" />
-                    <Button type="button" variant="ghost" size="sm" onClick={handleResetColumns} disabled={isExporting} className="gap-2">
-                      <RotateCcw className="size-4" />
-                      Restaurar padrão
-                    </Button>
-                  </div>
-                </div>
-                <div className="grid gap-3 sm:grid-cols-2">
-                  {baseColumnOptions.map((column) => {
-                    const checked = columnConfig.some((col) => col.key === column.key)
-                    return (
-                      <label key={column.key} className="flex items-center gap-2 text-sm text-slate-700">
-                        <Checkbox
-                          checked={checked}
-                          onCheckedChange={(value) =>
-                            handleToggleColumn(column.key, value === true || value === "indeterminate")
-                          }
-                          disabled={isExporting}
-                        />
-                        <span>{column.label}</span>
-                      </label>
-                    )
-                  })}
-                </div>
-                {customColumnOptions.length > 0 ? (
-                  <div className="space-y-2">
-                    <p className="text-xs font-semibold uppercase text-slate-500">Campos personalizados</p>
-                    <div className="grid gap-3 sm:grid-cols-2">
-                      {customColumnOptions.map((column) => {
-                        const checked = columnConfig.some((col) => col.key === column.key)
-                        return (
-                          <label key={column.key} className="flex items-center gap-2 text-sm text-slate-700">
-                            <Checkbox
-                              checked={checked}
-                              onCheckedChange={(value) =>
-                                handleToggleColumn(column.key, value === true || value === "indeterminate", column.label)
-                              }
-                              disabled={isExporting}
-                            />
-                            <span>{column.label}</span>
-                          </label>
-                        )
-                      })}
-                    </div>
-                  </div>
-                ) : null}
-                <p className="text-xs text-slate-500">
-                  {columnConfig.length} coluna{columnConfig.length === 1 ? "" : "s"} selecionada{columnConfig.length === 1 ? "" : "s"}.
-                </p>
-              </div>
-            </div>
-          ) : null}
-          {isExporting ? (
-            <div className="space-y-2 rounded-md border border-slate-200 bg-slate-50 px-4 py-3">
-              <div className="flex items-center justify-between text-sm font-medium text-slate-700">
-                <span>Gerando planilha...</span>
-                <span>{Math.min(100, Math.max(0, Math.round(exportProgress)))}%</span>
-              </div>
-              <Progress value={exportProgress} className="h-2" />
-            </div>
-          ) : null}
-          {exportError ? <p className="text-sm text-destructive">{exportError}</p> : null}
-          <DialogFooter className="gap-2 sm:gap-2">
-            <Button type="button" variant="outline" onClick={() => handleExportDialogOpenChange(false)} disabled={isExporting}>
-              Cancelar
-            </Button>
-            <Button type="button" onClick={handleConfirmExport} disabled={isExporting || selectedCount === 0} className="gap-2">
-              {isExporting ? (
-                <>
-                  <Spinner className="mr-2 size-4" />
-                  Exportando...
-                </>
-              ) : (
-                <>
-                  <Download className="size-4" />
-                  Exportar{selectedCount > 0 ? ` (${selectedCount})` : ""}
-                </>
-              )}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-      <Dialog open={isUsbPolicyDialogOpen} onOpenChange={handleUsbPolicyDialogOpenChange}>
-        <DialogContent className="max-w-2xl space-y-5">
-          <DialogHeader>
-            <DialogTitle className="flex items-center gap-2">
-              <Usb className="size-5" />
-              Controle USB em massa
-            </DialogTitle>
-            <DialogDescription>
-              Aplique uma política de armazenamento USB a todos os dispositivos Windows selecionados.
-            </DialogDescription>
-          </DialogHeader>
-          {(() => {
-            const allWindowsDevices = filteredDevices.filter(
-              (m) => (m.devicePlatform ?? "").toLowerCase() === "windows"
-            )
-            const windowsDevices = usbCompanyFilter === "all"
-              ? allWindowsDevices
-              : allWindowsDevices.filter((m) => (m.companySlug ?? "") === usbCompanyFilter)
-            const usbCompanyOptions = Array.from(
-              new Map(
-                allWindowsDevices
-                  .filter((m) => m.companySlug)
-                  .map((m) => [m.companySlug, m.companyName ?? m.companySlug])
-              )
-            ).sort((a, b) => (a[1] ?? "").localeCompare(b[1] ?? "", "pt-BR"))
-            if (allWindowsDevices.length === 0) {
-              return (
-                <div className="rounded-md border border-dashed border-slate-200 px-4 py-8 text-center text-sm text-muted-foreground">
-                  Nenhum dispositivo Windows disponível com os filtros atuais.
-                </div>
-              )
-            }
-            const allSelected = windowsDevices.length > 0 && usbPolicySelection.length === windowsDevices.length
-            const someSelected = usbPolicySelection.length > 0 && usbPolicySelection.length < windowsDevices.length
-            return (
-              <div className="space-y-4">
-                <div className="space-y-2">
-                  <label className="text-sm font-medium text-slate-700">Filtrar por empresa</label>
-                  <Select
-                    value={usbCompanyFilter}
-                    onValueChange={(value) => {
-                      setUsbCompanyFilter(value)
-                      setUsbPolicySelection([])
-                    }}
-                    disabled={isApplyingUsbPolicy}
-                  >
-                    <SelectTrigger>
-                      <SelectValue placeholder="Selecione uma empresa" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      <SelectItem value="all">
-                        <span>Todas as empresas</span>
-                      </SelectItem>
-                      {usbCompanyOptions.map(([slug, name]) => (
-                        <SelectItem key={slug} value={slug ?? ""}>
-                          <span>{name}</span>
-                        </SelectItem>
-                      ))}
-                    </SelectContent>
-                  </Select>
-                </div>
-                <div className="flex items-center justify-between rounded-md border border-slate-200 bg-slate-50 px-3 py-2 text-xs text-slate-600">
-                  <span>
-                    {usbPolicySelection.length} de {windowsDevices.length} dispositivos Windows selecionados
-                  </span>
-                  <Checkbox
-                    checked={allSelected ? true : someSelected ? "indeterminate" : false}
-                    onCheckedChange={(value) => handleSelectAllUsbDevices(value === true || value === "indeterminate")}
-                    disabled={isApplyingUsbPolicy || windowsDevices.length === 0}
-                  />
-                </div>
-                {windowsDevices.length === 0 ? (
-                  <div className="rounded-md border border-dashed border-slate-200 px-4 py-6 text-center text-sm text-muted-foreground">
-                    Nenhum dispositivo Windows nesta empresa.
-                  </div>
-                ) : (
-                <div className="max-h-48 space-y-1 overflow-y-auto rounded-md border border-slate-200 p-2">
-                  {windowsDevices.map((device) => {
-                    const checked = usbPolicySelection.includes(device.id)
-                    const policyLabels: Record<string, string> = {
-                      ALLOW: "Permitido",
-                      BLOCK_ALL: "Bloqueado",
-                      READONLY: "Leitura",
-                    }
-                    const currentPolicy = device.usbPolicy ? policyLabels[device.usbPolicy] ?? device.usbPolicy : null
-                    const isPending = device.usbPolicyStatus === "PENDING"
-                    const isFailed = device.usbPolicyStatus === "FAILED"
-                    return (
-                      <label
-                        key={device.id}
-                        className={cn(
-                          "flex cursor-pointer items-center gap-3 rounded-md px-2 py-1.5 text-sm transition hover:bg-slate-100",
-                          checked && "bg-slate-100"
-                        )}
-                      >
-                        <Checkbox
-                          checked={checked}
-                          onCheckedChange={(value) => handleToggleUsbDeviceSelection(device.id, value === true)}
-                          disabled={isApplyingUsbPolicy}
-                        />
-                        <span className="flex-1 truncate">
-                          {device.displayName ?? device.hostname}
-                        </span>
-                        {currentPolicy && (
-                          <span className={cn(
-                            "rounded-full px-1.5 py-0.5 text-[10px] font-medium",
-                            isFailed ? "bg-red-100 text-red-700" :
-                            isPending ? "bg-amber-100 text-amber-700" :
-                            "bg-slate-100 text-slate-600"
-                          )}>
-                            {currentPolicy}{isPending ? " ..." : isFailed ? " !" : ""}
-                          </span>
-                        )}
-                        <span className="text-xs text-muted-foreground">
-                          {device.companyName ?? "—"}
-                        </span>
-                      </label>
-                    )
-                  })}
-                </div>
-                )}
-                <div className="space-y-2">
-                  <label className="text-sm font-medium text-slate-700">Política USB</label>
-                  <Select
-                    value={selectedUsbPolicy}
-                    onValueChange={(value) => setSelectedUsbPolicy(value as "ALLOW" | "BLOCK_ALL" | "READONLY")}
-                    disabled={isApplyingUsbPolicy}
-                  >
-                    <SelectTrigger>
-                      <SelectValue placeholder="Selecione uma política" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      <SelectItem value="ALLOW">
-                        <div className="flex items-center gap-2">
-                          <Shield className="size-4 text-emerald-600" />
-                          <span>Permitido</span>
-                        </div>
-                      </SelectItem>
-                      <SelectItem value="BLOCK_ALL">
-                        <div className="flex items-center gap-2">
-                          <ShieldOff className="size-4 text-red-600" />
-                          <span>Bloqueado</span>
-                        </div>
-                      </SelectItem>
-                      <SelectItem value="READONLY">
-                        <div className="flex items-center gap-2">
-                          <ShieldAlert className="size-4 text-amber-600" />
-                          <span>Somente leitura</span>
-                        </div>
-                      </SelectItem>
-                    </SelectContent>
-                  </Select>
-                  <p className="text-xs text-muted-foreground">
-                    {selectedUsbPolicy === "ALLOW" && "Acesso total a dispositivos USB de armazenamento."}
-                    {selectedUsbPolicy === "BLOCK_ALL" && "Nenhum acesso a dispositivos USB de armazenamento."}
-                    {selectedUsbPolicy === "READONLY" && "Permite leitura, bloqueia escrita em dispositivos USB."}
-                  </p>
-                </div>
-              </div>
-            )
-          })()}
-          <DialogFooter className="gap-2 sm:gap-2">
-            <Button
-              type="button"
-              variant="outline"
-              onClick={() => handleUsbPolicyDialogOpenChange(false)}
-              disabled={isApplyingUsbPolicy}
-            >
-              Cancelar
-            </Button>
-            <Button
-              type="button"
-              onClick={handleApplyBulkUsbPolicy}
-              disabled={isApplyingUsbPolicy || usbPolicySelection.length === 0}
-              className="gap-2"
-            >
-              {isApplyingUsbPolicy ? (
-                <>
-                  <Loader2 className="size-4 animate-spin" />
-                  Aplicando...
-                </>
-              ) : (
-                <>
-                  <Usb className="size-4" />
-                  Aplicar política{usbPolicySelection.length > 0 ? ` (${usbPolicySelection.length})` : ""}
-                </>
-              )}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-      <Dialog open={isTemplateDialogOpen} onOpenChange={(open) => setIsTemplateDialogOpen(open)}>
-        <DialogContent className="max-w-md space-y-4">
-          <DialogHeader>
-            <DialogTitle>Salvar template</DialogTitle>
-            <DialogDescription>Guarde esta seleção de colunas para reutilizar em futuras exportações.</DialogDescription>
-          </DialogHeader>
-          <div className="space-y-4">
-            <div className="space-y-2">
-              <label htmlFor="template-name" className="text-sm font-medium text-slate-700">
-                Nome do template
-              </label>
-              <Input
-                id="template-name"
-                autoFocus
-                value={templateName}
-                onChange={(event) => setTemplateName(event.target.value)}
-                placeholder="Inventário padrão"
-                disabled={isSavingTemplate}
-              />
-            </div>
-            <div className="space-y-2">
-              <p className="text-sm font-medium text-slate-700">Escopo</p>
-              <div className="space-y-2">
-                <label className="flex items-center gap-2 text-sm text-slate-700">
-                  <Checkbox
-                    checked={templateForCompany && Boolean(selectedCompany)}
-                    onCheckedChange={(value) => setTemplateForCompany(value === true || value === "indeterminate")}
-                    disabled={!selectedCompany || isSavingTemplate}
-                  />
-                  <span>
-                    Associar à empresa
-                    {selectedCompany ? ` ${selectedCompany.name}` : " (selecione uma empresa na filtragem)"}
-                  </span>
-                </label>
-                <label className="flex items-center gap-2 text-sm text-slate-700">
-                  <Checkbox
-                    checked={templateAsDefault}
-                    onCheckedChange={(value) => setTemplateAsDefault(value === true || value === "indeterminate")}
-                    disabled={isSavingTemplate}
-                  />
-                  <span>Definir como padrão</span>
-                </label>
-              </div>
-            </div>
-            <p className="text-xs text-slate-500">
-              {columnConfig.length} coluna{columnConfig.length === 1 ? "" : "s"} será{columnConfig.length === 1 ? "" : "o"} salva{columnConfig.length === 1 ? "" : "s"} neste template.
-            </p>
-          </div>
-          <DialogFooter className="gap-2 sm:gap-2">
-            <Button type="button" variant="outline" onClick={() => setIsTemplateDialogOpen(false)} disabled={isSavingTemplate}>
-              Cancelar
-            </Button>
-            <Button
-              type="button"
-              onClick={handleSaveTemplate}
-              disabled={
-                isSavingTemplate || columnConfig.length === 0 || templateName.trim().length < 3 || !convexUserId
-              }
-              className="gap-2"
-            >
-              {isSavingTemplate ? (
-                <>
-                  <Spinner className="size-4" />
-                  Salvando...
-                </>
-              ) : (
-                "Salvar template"
-              )}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-      <Dialog open={isCreateDeviceOpen} onOpenChange={(open) => (!createDeviceLoading ? setIsCreateDeviceOpen(open) : null)}>
-        <DialogContent className="max-w-lg space-y-4">
-          <DialogHeader>
-            <DialogTitle>Novo dispositivo</DialogTitle>
-            <DialogDescription>Cadastre equipamentos sem agente instalado, como celulares e tablets.</DialogDescription>
-          </DialogHeader>
-          <div className="grid gap-4">
-            <div className="grid gap-2">
-              <label htmlFor="device-name" className="text-sm font-medium text-slate-700">
-                Nome do dispositivo
-              </label>
-              <Input
-                id="device-name"
-                autoFocus
-                value={newDeviceName}
-                onChange={(event) => setNewDeviceName(event.target.value)}
-                placeholder="iPhone da Ana"
-                disabled={createDeviceLoading}
-              />
-            </div>
-            <div className="grid gap-2">
-              <label htmlFor="device-identifier" className="text-sm font-medium text-slate-700">
-                Identificador (hostname)
-              </label>
-              <Input
-                id="device-identifier"
-                value={newDeviceIdentifier}
-                onChange={(event) => setNewDeviceIdentifier(event.target.value)}
-                placeholder="ana-iphone"
-                disabled={createDeviceLoading}
-              />
-              <p className="text-xs text-slate-500">Caso vazio, usaremos o nome como identificador.</p>
-            </div>
-            <div className="grid gap-2 sm:grid-cols-2 sm:gap-4">
-              <div className="grid gap-2">
-                <label className="text-sm font-medium text-slate-700">Tipo</label>
-                <Select value={newDeviceType} onValueChange={setNewDeviceType} disabled={createDeviceLoading}>
-                  <SelectTrigger>
-                    <SelectValue />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="mobile">Celular</SelectItem>
-                    <SelectItem value="desktop">Desktop</SelectItem>
-                    <SelectItem value="tablet">Tablet</SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="grid gap-2">
-                <label htmlFor="device-platform" className="text-sm font-medium text-slate-700">
-                  Plataforma
-                </label>
-                <Input
-                  id="device-platform"
-                  value={newDevicePlatform}
-                  onChange={(event) => setNewDevicePlatform(event.target.value)}
-                  placeholder="iOS 18, Android 15, Windows 11"
-                  disabled={createDeviceLoading}
-                />
-              </div>
-            </div>
-            <div className="grid gap-2">
-              <label className="text-sm font-medium text-slate-700">Empresa</label>
-              <SearchableCombobox
-                value={newDeviceCompanySlug}
-                onValueChange={setNewDeviceCompanySlug}
-                options={companyComboboxOptions}
-                placeholder="Sem empresa"
-                searchPlaceholder="Buscar empresa..."
-                emptyText="Nenhuma empresa encontrada."
-                allowClear
-                clearLabel="Sem empresa"
-                disabled={createDeviceLoading}
-              />
-            </div>
-            <div className="grid gap-2">
-              <label htmlFor="device-serials" className="text-sm font-medium text-slate-700">
-                Seriais / IMEI
-              </label>
-              <Textarea
-                id="device-serials"
-                value={newDeviceSerials}
-                onChange={(event) => setNewDeviceSerials(event.target.value)}
-                placeholder="Separe múltiplos valores com quebra de linha"
-                disabled={createDeviceLoading}
-              />
-            </div>
-            <div className="grid gap-2">
-              <label htmlFor="device-notes" className="text-sm font-medium text-slate-700">
-                Observações
-              </label>
-              <Textarea
-                id="device-notes"
-                value={newDeviceNotes}
-                onChange={(event) => setNewDeviceNotes(event.target.value)}
-                placeholder="Informações adicionais para a equipe"
-                disabled={createDeviceLoading}
-              />
-            </div>
-            <label className="flex items-center gap-2 text-sm text-slate-700">
-              <Checkbox
-                checked={newDeviceActive}
-                onCheckedChange={(value) => setNewDeviceActive(value === true || value === "indeterminate")}
-                disabled={createDeviceLoading}
-              />
-              <span>Ativo</span>
-            </label>
-          </div>
-          <DialogFooter className="gap-2 sm:gap-2">
-            <Button
-              type="button"
-              variant="outline"
-              onClick={() => !createDeviceLoading && setIsCreateDeviceOpen(false)}
-              disabled={createDeviceLoading}
-            >
-              Cancelar
-            </Button>
-            <Button
-              type="button"
-              onClick={handleCreateDevice}
-              disabled={createDeviceLoading || newDeviceName.trim().length < 3}
-              className="gap-2"
-            >
-              {createDeviceLoading ? (
-                <>
-                  <Spinner className="size-4" />
-                  Salvando...
-                </>
-              ) : (
-                "Cadastrar dispositivo"
-              )}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
-
-function DeviceStatusBadge({ status }: { status?: string | null }) {
-  const { label, className } = getStatusVariant(status)
-  const { dotClass, ringClass, isPinging } = getDeviceStatusIndicator(status)
-  return (
-    <Badge
-      variant="outline"
-      className={cn(
-        "inline-flex items-center gap-2 rounded-lg border border-slate-200 bg-white px-3 py-1 text-xs font-semibold text-neutral-600 shadow-sm sm:text-sm",
-        className
-      )}
-    >
-      <span className="relative inline-flex size-4 items-center justify-center">
-        <span className={cn("size-2.5 rounded-full", dotClass)} />
-        {isPinging ? (
-          <span
-            className={cn(
-              "absolute left-1/2 top-1/2 size-5 -translate-x-1/2 -translate-y-1/2 rounded-full animate-ping [animation-duration:2s]",
-              ringClass
-            )}
-          />
-        ) : null}
-      </span>
-      {label}
-    </Badge>
-  )
-}
-
-function EmptyState() {
-  return (
-    <div className="flex flex-col items-center gap-3 rounded-lg border border-dashed border-slate-300 bg-slate-50/50 py-12 text-center">
-      <ServerCog className="size-10 text-slate-400" />
-      <div className="space-y-1">
-        <p className="text-sm font-semibold text-slate-600">Nenhum dispositivo registrado ainda</p>
-        <p className="text-sm text-muted-foreground">
-          Execute o agente local ou o webhook do Fleet para registrar os dispositivos do tenant.
-        </p>
-      </div>
-    </div>
-  )
-}
-
-function DeviceCardSkeleton() {
-  return (
-    <div className="rounded-xl border border-slate-200 bg-white p-4 shadow-sm">
-      <div className="flex items-start gap-3">
-        <Skeleton className="size-10 rounded-lg" />
-        <div className="flex-1 space-y-2">
-          <Skeleton className="h-4 w-32" />
-          <Skeleton className="h-3 w-24" />
-        </div>
-        <Skeleton className="h-5 w-16 rounded-full" />
-      </div>
-      <div className="mt-4 space-y-3">
-        <div className="flex items-center gap-2">
-          <Skeleton className="size-4 rounded" />
-          <Skeleton className="h-3 w-28" />
-        </div>
-        <div className="flex items-center gap-2">
-          <Skeleton className="size-4 rounded" />
-          <Skeleton className="h-3 w-36" />
-        </div>
-        <div className="flex items-center gap-2">
-          <Skeleton className="size-4 rounded" />
-          <Skeleton className="h-3 w-20" />
-        </div>
-      </div>
-      <div className="mt-4 flex gap-2">
-        <Skeleton className="h-2 flex-1 rounded-full" />
-        <Skeleton className="h-2 flex-1 rounded-full" />
-      </div>
-    </div>
-  )
-}
-
-function LoadingState() {
-  return (
-    <div className="grid grid-cols-1 gap-3 [@supports(display:grid)]:grid-cols-[repeat(auto-fit,minmax(280px,1fr))]">
-      {Array.from({ length: 6 }).map((_, i) => (
-        <DeviceCardSkeleton key={i} />
-      ))}
-    </div>
-  )
-}
-
-type DeviceDetailsProps = {
-  device: DevicesQueryItem | null
-}
-
-export function DeviceDetails({ device }: DeviceDetailsProps) {
-  const router = useRouter()
-  const { role: viewerRole } = useAuth()
-  const normalizedViewerRole = (viewerRole ?? "").toLowerCase()
-  const canManageRemoteAccess = normalizedViewerRole === "admin" || normalizedViewerRole === "agent"
-  const canManageFieldCatalog = normalizedViewerRole === "admin"
-  const effectiveStatus = device ? resolveAdminDeviceStatus(device) : "unknown"
-  const [isActiveLocal, setIsActiveLocal] = useState<boolean>(device?.isActive ?? true)
-  const isDeactivated = !isActiveLocal || effectiveStatus === "deactivated"
-  const isManualMobile =
-    (device?.managementMode ?? "").toLowerCase() === "manual" &&
-    (device?.deviceType ?? "").toLowerCase() === "mobile"
-  const alertsHistory = useQuery(
-    api.devices.listAlerts,
-    device ? { machineId: device.id as Id<"machines">, limit: 50 } : "skip"
-  ) as DeviceAlertEntry[] | undefined
-  const deviceAlertsHistory = alertsHistory ?? []
-  const openTickets = useQuery(
-    api.devices.listOpenTickets,
-    device ? { machineId: device.id as Id<"machines">, limit: 6 } : "skip"
-  ) as DeviceOpenTicketsSummary | undefined
-  const deviceTickets = openTickets?.tickets ?? []
-  const totalOpenTickets = openTickets?.totalOpen ?? deviceTickets.length
-  const displayLimit = 3
-  const displayedDeviceTickets = deviceTickets.slice(0, displayLimit)
-  const hasAdditionalOpenTickets = totalOpenTickets > displayedDeviceTickets.length
-  const deviceTicketsHref = device ? `/admin/devices/${device.id}/tickets` : null
-  const metadata = device?.inventory ?? null
-  const metrics = device?.metrics ?? null
-  const metricsCapturedAt = useMemo(() => getMetricsTimestamp(metrics), [metrics])
-  // Live refresh the relative time label every second when we have a capture timestamp
-  const [, setRelativeTick] = useState(0)
-  useEffect(() => {
-    if (!metricsCapturedAt) return
-    const id = setInterval(() => setRelativeTick((t) => t + 1), 1000)
-    return () => clearInterval(id)
-  }, [metricsCapturedAt])
-  const lastUpdateRelative = metricsCapturedAt ? formatRelativeTime(metricsCapturedAt) : null
-  const hardware = metadata?.hardware
-  const network = metadata?.network ?? null
-  const networkInterfaces = Array.isArray(network) ? network : null
-  const networkSummary = !Array.isArray(network) && network ? network : null
-  const software = metadata?.software ?? null
-  const labels = metadata?.labels ?? null
-  const fleet = metadata?.fleet ?? null
-  const disks = Array.isArray(metadata?.disks) ? metadata.disks : []
-  const extended = metadata?.extended ?? null
-  const linuxExt = extended?.linux ?? null
-  const windowsExt = extended?.windows ?? null
-  const macosExt = extended?.macos ?? null
-  const windowsOsInfo = parseWindowsOsInfo(windowsExt?.osInfo)
-  const windowsActivationStatus = windowsOsInfo?.isActivated ?? (typeof windowsOsInfo?.licenseStatus === "number" ? windowsOsInfo.licenseStatus === 1 : null)
-  const windowsMemoryModulesRaw = windowsExt?.memoryModules
-  const windowsVideoControllersRaw = windowsExt?.videoControllers
-  const windowsDiskEntriesRaw = windowsExt?.disks
-  const windowsServicesRaw = windowsExt?.services
-  const windowsSoftwareRaw = windowsExt?.software
-  const windowsBaseboardRaw = windowsExt?.baseboard
-  const windowsBaseboard = Array.isArray(windowsBaseboardRaw)
-    ? windowsBaseboardRaw[0]
-    : windowsBaseboardRaw && typeof windowsBaseboardRaw === "object"
-      ? windowsBaseboardRaw
-      : null
-  const windowsSerialNumber = windowsBaseboard ? readString(toRecord(windowsBaseboard) ?? {}, "SerialNumber", "serialNumber") : undefined
-  const windowsMemoryModules = useMemo(() => {
-    if (Array.isArray(windowsMemoryModulesRaw)) return windowsMemoryModulesRaw
-    if (windowsMemoryModulesRaw && typeof windowsMemoryModulesRaw === "object") return [windowsMemoryModulesRaw]
-    return []
-  }, [windowsMemoryModulesRaw])
-  const windowsVideoControllers = useMemo(() => {
-    if (Array.isArray(windowsVideoControllersRaw)) return windowsVideoControllersRaw
-    if (windowsVideoControllersRaw && typeof windowsVideoControllersRaw === "object") return [windowsVideoControllersRaw]
-    return []
-  }, [windowsVideoControllersRaw])
-  const windowsDiskEntries = useMemo(() => {
-    if (Array.isArray(windowsDiskEntriesRaw)) return windowsDiskEntriesRaw
-    if (windowsDiskEntriesRaw && typeof windowsDiskEntriesRaw === "object") return [windowsDiskEntriesRaw]
-    return []
-  }, [windowsDiskEntriesRaw])
-  const windowsServices = useMemo(() => {
-    if (Array.isArray(windowsServicesRaw)) return windowsServicesRaw
-    if (windowsServicesRaw && typeof windowsServicesRaw === "object") return [windowsServicesRaw]
-    return []
-  }, [windowsServicesRaw])
-  const windowsSoftware = useMemo(() => {
-    if (Array.isArray(windowsSoftwareRaw)) return windowsSoftwareRaw
-    if (windowsSoftwareRaw && typeof windowsSoftwareRaw === "object") return [windowsSoftwareRaw]
-    return []
-  }, [windowsSoftwareRaw])
-  const normalizedWindowsSoftware = useMemo(() => {
-    return windowsSoftware
-      .map((item) => normalizeWindowsSoftwareEntry(item))
-      .filter((entry): entry is NormalizedSoftwareEntry => Boolean(entry))
-      .sort((a, b) => {
-        const aTime = a.installDate ? a.installDate.getTime() : 0
-        const bTime = b.installDate ? b.installDate.getTime() : 0
-        if (aTime !== bTime) return bTime - aTime
-        return a.name.localeCompare(b.name, "pt-BR")
-      })
-  }, [windowsSoftware])
-  const windowsEditionLabel = useMemo(() => {
-    const raw =
-      windowsOsInfo?.productName ??
-      windowsOsInfo?.caption ??
-      windowsOsInfo?.editionId ??
-      null
-    if (!raw) return null
-    return raw.replace(/^Microsoft\s+/i, "").trim()
-  }, [windowsOsInfo?.productName, windowsOsInfo?.caption, windowsOsInfo?.editionId])
-  const windowsVersionLabel = windowsOsInfo?.displayVersion ?? windowsOsInfo?.version ?? windowsOsInfo?.releaseId ?? null
-  const windowsBuildLabel = windowsOsInfo?.currentBuildNumber ?? windowsOsInfo?.currentBuild ?? null
-  const windowsInstallDateLabel = windowsOsInfo?.installDate ? formatAbsoluteDateTime(windowsOsInfo.installDate) : null
-  const windowsExperienceLabel = windowsOsInfo?.experience ?? null
-  const windowsProductId = windowsOsInfo?.productId ?? null
-  const windowsPartialProductKey = windowsOsInfo?.partialProductKey ?? null
-  const windowsComputerName = windowsOsInfo?.computerName ?? hardware?.model ?? device?.hostname ?? null
-  const windowsRegisteredOwner = windowsOsInfo?.registeredOwner ?? null
-  const windowsLicenseStatusLabel = (() => {
-    if (windowsOsInfo?.licenseStatusText) {
-      return windowsOsInfo.licenseStatusText
-    }
-    switch (windowsOsInfo?.licenseStatus) {
-      case 0:
-        return "Sem licença"
-      case 1:
-        return "Licenciado"
-      case 2:
-        return "Período inicial (OOB Grace)"
-      case 3:
-        return "Período exposto (OOT Grace)"
-      case 4:
-        return "Período não genuíno"
-      case 5:
-        return "Notificação"
-      case 6:
-        return "Período estendido"
-      default:
-        return null
-    }
-  })()
-  const windowsBitLockerRaw = windowsExt?.bitLocker ?? windowsExt?.bitlocker ?? null
-  const windowsBitLockerVolumes = useMemo(() => {
-    if (Array.isArray(windowsBitLockerRaw)) return windowsBitLockerRaw
-    if (windowsBitLockerRaw && typeof windowsBitLockerRaw === "object") return [windowsBitLockerRaw]
-    return []
-  }, [windowsBitLockerRaw])
-  const windowsBitLockerSummary = useMemo(() => {
-    if (windowsBitLockerVolumes.length === 0) return null
-    let protectedCount = 0
-    let lockedCount = 0
-    windowsBitLockerVolumes.forEach((volume) => {
-      const record = toRecord(volume) ?? {}
-      const protection = readString(record, "ProtectionStatus", "protectionStatus")?.toLowerCase()
-      if (protection && (protection.includes("on") || protection.includes("ativo"))) {
-        protectedCount += 1
-      }
-      const lockStatus = readString(record, "LockStatus", "lockStatus")?.toLowerCase()
-      if (lockStatus && (lockStatus.includes("locked") || lockStatus.includes("bloqueado"))) {
-        lockedCount += 1
-      }
-    })
-    return { total: windowsBitLockerVolumes.length, protectedCount, lockedCount }
-  }, [windowsBitLockerVolumes])
-  const windowsTpm = toRecord(windowsExt?.tpm ?? (windowsExt as Record<string, unknown> | undefined)?.["TPM"])
-  const windowsSecureBoot = toRecord(windowsExt?.secureBoot ?? (windowsExt as Record<string, unknown> | undefined)?.["secureboot"])
-  const windowsDeviceGuardRaw = windowsExt?.deviceGuard ?? (windowsExt as Record<string, unknown> | undefined)?.["deviceguard"] ?? null
-  const windowsDeviceGuard = useMemo(() => {
-    if (Array.isArray(windowsDeviceGuardRaw)) return windowsDeviceGuardRaw
-    if (windowsDeviceGuardRaw && typeof windowsDeviceGuardRaw === "object") return [windowsDeviceGuardRaw]
-    return []
-  }, [windowsDeviceGuardRaw])
-  const windowsDeviceGuardDetails = useMemo(() => {
-    if (!windowsDeviceGuard.length) return null
-    const primary = toRecord(windowsDeviceGuard[0]) ?? {}
-    const configured = toNumberArray(primary?.["SecurityServicesConfigured"])
-    const running = toNumberArray(primary?.["SecurityServicesRunning"])
-    const required = toNumberArray(primary?.["RequiredSecurityProperties"])
-    const available = toNumberArray(primary?.["AvailableSecurityProperties"])
-    const vbsRaw = primary?.["VirtualizationBasedSecurityStatus"]
-    const vbs =
-      typeof vbsRaw === "number"
-        ? vbsRaw
-        : typeof vbsRaw === "string" && vbsRaw.trim().length > 0
-          ? Number(vbsRaw)
-          : undefined
-    return { primary, configured, running, required, available, vbs }
-  }, [windowsDeviceGuard])
-  const deviceGuardConfiguredLabels = windowsDeviceGuardDetails?.configured?.map((code) => describeDeviceGuardService(code)) ?? []
-  const deviceGuardRunningLabels = windowsDeviceGuardDetails?.running?.map((code) => describeDeviceGuardService(code)) ?? []
-  const windowsFirewallProfilesRaw =
-    windowsExt?.firewallProfiles ?? (windowsExt as Record<string, unknown> | undefined)?.["firewallprofiles"] ?? null
-  const windowsFirewallProfiles = useMemo(() => {
-    if (Array.isArray(windowsFirewallProfilesRaw)) return windowsFirewallProfilesRaw
-    if (windowsFirewallProfilesRaw && typeof windowsFirewallProfilesRaw === "object") return [windowsFirewallProfilesRaw]
-    return []
-  }, [windowsFirewallProfilesRaw])
-  const windowsUpdateSettings = toRecord(windowsExt?.windowsUpdate ?? (windowsExt as Record<string, unknown> | undefined)?.["windowsupdate"])
-  const windowsUpdateLastSuccess = useMemo(() => {
-    if (!windowsUpdateSettings) return null
-    const candidates = [
-      windowsUpdateSettings["LastSuccessTime"],
-      windowsUpdateSettings["lastSuccessTime"],
-      windowsUpdateSettings["LastSuccessTimeUtc"],
-      windowsUpdateSettings["lastSuccessTimeUtc"],
-    ]
-    for (const candidate of candidates) {
-      const parsed = parseDateish(candidate)
-      if (parsed) return parsed
-      if (typeof candidate === "string" && candidate.trim().length > 0) {
-        const parsedIso = new Date(candidate)
-        if (!Number.isNaN(parsedIso.getTime())) return parsedIso
-      }
-    }
-    return null
-  }, [windowsUpdateSettings])
-  const windowsUpdateLastSuccessLabel = windowsUpdateLastSuccess ? formatAbsoluteDateTime(windowsUpdateLastSuccess) : null
-  const windowsComputerSystem = toRecord(
-    windowsExt?.computerSystem ?? (windowsExt as Record<string, unknown> | undefined)?.["computersystem"]
-  )
-  const windowsAzureAdStatusRaw = toRecord(
-    windowsExt?.azureAdStatus ?? (windowsExt as Record<string, unknown> | undefined)?.["azureadstatus"]
-  )
-  const windowsAzureAdStatus = useMemo(() => {
-    if (!windowsAzureAdStatusRaw) return null
-    return Object.entries(windowsAzureAdStatusRaw).reduce<Record<string, Record<string, unknown>>>((acc, [section, value]) => {
-      acc[section] = toRecord(value) ?? {}
-      return acc
-    }, {})
-  }, [windowsAzureAdStatusRaw])
-  const secureBootSupported = windowsSecureBoot
-    ? parseBooleanLike(windowsSecureBoot["Supported"] ?? windowsSecureBoot["supported"])
-    : undefined
-  const secureBootEnabled = windowsSecureBoot
-    ? parseBooleanLike(windowsSecureBoot["Enabled"] ?? windowsSecureBoot["enabled"])
-    : undefined
-  const secureBootError = windowsSecureBoot ? readString(windowsSecureBoot, "Error", "error") : undefined
-  const tpmPresent = windowsTpm ? parseBooleanLike(windowsTpm["TpmPresent"] ?? windowsTpm["tpmPresent"]) : undefined
-  const tpmReady = windowsTpm ? parseBooleanLike(windowsTpm["TpmReady"] ?? windowsTpm["tpmReady"]) : undefined
-  const tpmEnabled = windowsTpm ? parseBooleanLike(windowsTpm["TpmEnabled"] ?? windowsTpm["tpmEnabled"]) : undefined
-  const tpmActivated = windowsTpm ? parseBooleanLike(windowsTpm["TpmActivated"] ?? windowsTpm["tpmActivated"]) : undefined
-  const tpmManufacturer =
-    windowsTpm ? readString(windowsTpm, "ManufacturerIdTxt", "manufacturerIdTxt", "ManufacturerId", "manufacturerId") : undefined
-  const tpmVersion =
-    windowsTpm
-      ? readString(windowsTpm, "ManufacturerVersionFull20", "manufacturerVersionFull20", "ManufacturerVersion", "manufacturerVersion", "SpecVersion")
-      : undefined
-  const windowsFirewallNormalized = useMemo(() => {
-    return windowsFirewallProfiles.map((profile) => {
-      const record = toRecord(profile) ?? {}
-      return {
-        name: readString(record, "Name", "name") ?? "Perfil",
-        enabled: parseBooleanLike(record["Enabled"] ?? record["enabled"]),
-        inboundAction: readString(record, "DefaultInboundAction", "defaultInboundAction"),
-        outboundAction: readString(record, "DefaultOutboundAction", "defaultOutboundAction"),
-        notifyOnListen: parseBooleanLike(record["NotifyOnListen"] ?? record["notifyOnListen"]),
-      }
-    })
-  }, [windowsFirewallProfiles])
-  const firewallEnabledCount = windowsFirewallNormalized.filter((profile) => profile.enabled !== false).length
-  const windowsUpdateMode = windowsUpdateSettings ? describeAuOption(readNumber(windowsUpdateSettings, "AUOptions", "auOptions")) : null
-  const windowsUpdateDay = windowsUpdateSettings
-    ? describeScheduledDay(readNumber(windowsUpdateSettings, "ScheduledInstallDay", "scheduledInstallDay"))
-    : null
-  const windowsUpdateHourRaw = windowsUpdateSettings
-    ? readNumber(windowsUpdateSettings, "ScheduledInstallTime", "scheduledInstallTime")
-    : undefined
-  const windowsUpdateHour =
-    windowsUpdateHourRaw != null ? `${windowsUpdateHourRaw.toString().padStart(2, "0")}h` : null
-  const windowsUpdateDisabled = windowsUpdateSettings
-    ? parseBooleanLike(windowsUpdateSettings["NoAutoUpdate"] ?? windowsUpdateSettings["noAutoUpdate"])
-    : undefined
-  const windowsUpdateDetectionEnabled = windowsUpdateSettings
-    ? parseBooleanLike(
-          windowsUpdateSettings["DetectionFrequency"] ??
-            windowsUpdateSettings["DetectionFrequencyEnabled"] ??
-            windowsUpdateSettings["detectionFrequencyEnabled"],
-      )
-    : undefined
-  const windowsUpdateScheduleLabel =
-    windowsUpdateDay || windowsUpdateHour
-      ? `${windowsUpdateDay ?? ""}${windowsUpdateDay && windowsUpdateHour ? ` · ${windowsUpdateHour}` : windowsUpdateHour ?? ""}`.trim()
-      : null
-  const computerDomain = windowsComputerSystem ? readString(windowsComputerSystem, "Domain", "domain") : undefined
-  const computerWorkgroup = windowsComputerSystem ? readString(windowsComputerSystem, "Workgroup", "workgroup") : undefined
-  const computerPartOfDomain = windowsComputerSystem
-    ? parseBooleanLike(windowsComputerSystem["PartOfDomain"] ?? windowsComputerSystem["partOfDomain"])
-    : undefined
-  const computerDomainRole = windowsComputerSystem
-    ? readNumber(windowsComputerSystem, "DomainRole", "domainRole")
-    : undefined
-  const computerManufacturer = windowsComputerSystem
-    ? readString(windowsComputerSystem, "Manufacturer", "manufacturer")
-    : undefined
-  const computerModel = windowsComputerSystem ? readString(windowsComputerSystem, "Model", "model") : undefined
-  const computerPcType = windowsComputerSystem
-    ? readNumber(windowsComputerSystem, "PCSystemType", "pcSystemType", "PCSystemTypeEx", "pcSystemTypeEx")
-    : undefined
-  const computerTotalMemory = windowsComputerSystem
-    ? readNumber(windowsComputerSystem, "TotalPhysicalMemory", "totalPhysicalMemory")
-    : undefined
-  const computerDomainRoleLabel = describeDomainRole(computerDomainRole)
-  const computerPcTypeLabel = describePcSystemType(computerPcType)
-  const computerTotalMemoryLabel = typeof computerTotalMemory === "number" ? formatBytes(computerTotalMemory) : null
-  const azureDeviceState = windowsAzureAdStatus ? windowsAzureAdStatus["Device State"] ?? null : null
-  const azureTenantDetails = windowsAzureAdStatus ? windowsAzureAdStatus["Tenant Details"] ?? null : null
-  const azureUserState = windowsAzureAdStatus ? windowsAzureAdStatus["User State"] ?? null : null
-  const azureAdJoined = azureDeviceState ? parseBooleanLike(azureDeviceState["AzureAdJoined"]) : undefined
-  const azureDomainJoined = azureDeviceState ? parseBooleanLike(azureDeviceState["DomainJoined"]) : undefined
-  const azureEnterpriseJoined = azureDeviceState ? parseBooleanLike(azureDeviceState["EnterpriseJoined"]) : undefined
-  const azureTenantName =
-    (azureDeviceState ? readString(azureDeviceState, "TenantName") : undefined) ??
-    (azureTenantDetails ? readString(azureTenantDetails, "TenantName") : undefined)
-  const azureDeviceId =
-    (azureDeviceState ? readString(azureDeviceState, "DeviceId") : undefined) ??
-    (azureTenantDetails ? readString(azureTenantDetails, "DeviceId") : undefined)
-  const azureUserSso = azureUserState
-    ? readString(azureUserState, "AzureAdPrt") ??
-      (azureUserState["AzureAdPrt"] ? String(azureUserState["AzureAdPrt"]) : undefined)
-    : undefined
-  const windowsDefender = windowsExt?.defender ?? null
-  const defenderAntivirus = windowsDefender
-    ? parseBooleanLike(windowsDefender["AntivirusEnabled"] ?? windowsDefender["antivirusEnabled"])
-    : undefined
-  const defenderRealtime = windowsDefender
-    ? parseBooleanLike(windowsDefender["RealTimeProtectionEnabled"] ?? windowsDefender["realTimeProtectionEnabled"])
-    : undefined
-  const defenderMode = windowsDefender ? readString(windowsDefender, "AMRunningMode", "amRunningMode") : undefined
-  const windowsHotfixes = useMemo(() => {
-    if (!Array.isArray(windowsExt?.hotfix)) return []
-    return windowsExt.hotfix
-      .map((entry) => {
-        const record = toRecord(entry) ?? {}
-        const id =
-          readString(record, "HotFixID", "hotFixId", "HotfixId", "Id", "id") ??
-          "Atualização"
-        const installedAt = parseDateish(record["InstalledOn"] ?? record["installedOn"])
-        const installedLabel = installedAt
-          ? formatAbsoluteDateTime(installedAt)
-          : readString(record, "InstalledOn", "installedOn") ?? "—"
-        return { id, installedAt, installedLabel }
-      })
-      .sort((a, b) => {
-        if (a.installedAt && b.installedAt) {
-          return b.installedAt.getTime() - a.installedAt.getTime()
-        }
-        if (a.installedAt) return -1
-        if (b.installedAt) return 1
-        return a.id.localeCompare(b.id)
-      })
-  }, [windowsExt?.hotfix])
-  // Novos dados do agente: bateria, sensores termicos, adaptadores de rede, monitores, chassis
-  const windowsBatteryInfo = windowsExt?.battery ?? null
-  const windowsThermalSensors = useMemo(() => {
-    if (Array.isArray(windowsExt?.thermal)) return windowsExt.thermal
-    return []
-  }, [windowsExt?.thermal])
-  const windowsNetworkAdapters = useMemo(() => {
-    if (Array.isArray(windowsExt?.networkAdapters)) return windowsExt.networkAdapters
-    return []
-  }, [windowsExt?.networkAdapters])
-  const windowsMonitors = useMemo(() => {
-    if (Array.isArray(windowsExt?.monitors)) return windowsExt.monitors
-    return []
-  }, [windowsExt?.monitors])
-  const windowsChassisInfo = windowsExt?.chassis ?? null
-  const windowsBootInfo = windowsExt?.bootInfo ?? null
-  const osNameDisplay = useMemo(() => {
-    const base = device?.osName?.trim()
-    const edition = windowsEditionLabel?.trim()
-    if (edition) {
-      if (!base) return edition
-      const baseLower = base.toLowerCase()
-      const editionLower = edition.toLowerCase()
-      if (editionLower.includes(baseLower) || baseLower.includes(editionLower)) {
-        return edition
-      }
-      if (baseLower.startsWith("windows") && editionLower.startsWith("windows")) {
-        return edition
-      }
-      return `${base} ${edition}`.replace(/\s+/g, " ").trim()
-    }
-    return base ?? ""
-  }, [device?.osName, windowsEditionLabel])
-  const linuxLsblk = linuxExt?.lsblk ?? []
-  const linuxSmartEntries = linuxExt?.smart ?? []
-  const normalizedHardwareGpus = Array.isArray(hardware?.gpus)
-    ? hardware.gpus.map((gpu) => normalizeGpuSource(gpu)).filter((gpu): gpu is GpuAdapter => Boolean(gpu))
-    : []
-  const hardwarePrimaryGpu = hardware?.primaryGpu ? normalizeGpuSource(hardware.primaryGpu) : null
-
-  const windowsCpuRaw = windowsExt?.cpu
-  const winCpu = windowsCpuRaw
-    ? (Array.isArray(windowsCpuRaw) ? windowsCpuRaw[0] ?? null : windowsCpuRaw)
-    : null
-  const winMemTotal = windowsMemoryModules.reduce((acc, module) => acc + (parseBytesLike(module?.Capacity) ?? 0), 0)
-  const normalizedWindowsGpus = windowsVideoControllers
-    .map((controller) => normalizeGpuSource(controller))
-    .filter((gpu): gpu is GpuAdapter => Boolean(gpu))
-  const combinedGpus = uniqueBy(
-    [
-      ...(hardwarePrimaryGpu ? [hardwarePrimaryGpu] : []),
-      ...normalizedHardwareGpus,
-      ...normalizedWindowsGpus,
-    ],
-    (gpu) => `${gpu.name ?? ""}|${gpu.vendor ?? ""}|${gpu.driver ?? ""}`
-  )
-  const displayGpus = [...combinedGpus].sort(
-    (a, b) => (b.memoryBytes ?? 0) - (a.memoryBytes ?? 0)
-  )
-  const primaryGpu = hardwarePrimaryGpu ?? displayGpus[0] ?? null
-  const windowsPrimaryGpu = [...normalizedWindowsGpus].sort(
-    (a, b) => (b.memoryBytes ?? 0) - (a.memoryBytes ?? 0)
-  )[0] ?? null
-  const windowsCpuDetails = windowsCpuRaw
-    ? Array.isArray(windowsCpuRaw)
-      ? windowsCpuRaw
-      : [windowsCpuRaw]
-    : []
-  const winDiskStats = windowsDiskEntries.length > 0
-    ? {
-        count: windowsDiskEntries.length,
-        total: windowsDiskEntries.reduce((acc, disk) => acc + (parseBytesLike(disk?.Size) ?? 0), 0),
-      }
-    : { count: 0, total: 0 }
-
-  const lastHeartbeatDate = device?.lastHeartbeatAt ? new Date(device.lastHeartbeatAt) : null
-  const tokenExpiry = device?.token?.expiresAt ? new Date(device.token.expiresAt) : null
-  const tokenLastUsed = device?.token?.lastUsedAt ? new Date(device.token.lastUsedAt) : null
-  const hasActiveToken = Boolean(device?.token)
-
-  const copyEmail = async () => {
-    if (!device?.authEmail) return
-    try {
-      await navigator.clipboard.writeText(device.authEmail)
-      toast.success("E-mail do dispositivo copiado.")
-    } catch {
-      toast.error("Não foi possível copiar o e-mail do dispositivo.")
-    }
-  }
-
-  // collaborator (from device assignment or metadata)
-  type Collaborator = { email?: string; name?: string; role?: string }
-  const collaborator: Collaborator | null = useMemo(() => {
-    if (device?.assignedUserEmail) {
-      return {
-        email: device.assignedUserEmail ?? undefined,
-        name: device.assignedUserName ?? undefined,
-        role: device.persona ?? device.assignedUserRole ?? undefined,
-      }
-    }
-    if (!metadata || typeof metadata !== "object") return null
-    const inv = metadata as Record<string, unknown>
-    const c = inv["collaborator"]
-    if (c && typeof c === "object") {
-      const base = c as Record<string, unknown>
-      return {
-        email: typeof base.email === "string" ? base.email : undefined,
-        name: typeof base.name === "string" ? base.name : undefined,
-        role: typeof base.role === "string" ? (base.role as string) : undefined,
-      }
-    }
-    return null
-  }, [device?.assignedUserEmail, device?.assignedUserName, device?.persona, device?.assignedUserRole, metadata])
-
-  const primaryLinkedUser: Collaborator | null = useMemo(() => {
-    const firstLinked = device?.linkedUsers?.find((user) => typeof user?.email === "string" && user.email.trim().length > 0)
-    if (firstLinked) {
-      return {
-        email: firstLinked.email,
-        name: firstLinked.name ?? undefined,
-        role: collaborator?.role ?? device?.persona ?? undefined,
-      }
-    }
-    if (collaborator?.email) {
-      return collaborator
-    }
-    if (device?.authEmail) {
-      return {
-        email: device.authEmail ?? undefined,
-        name: undefined,
-        role: device?.persona ?? undefined,
-      }
-    }
-    return null
-  }, [collaborator, device?.authEmail, device?.linkedUsers, device?.persona])
-
-  const personaRole = (primaryLinkedUser?.role ?? collaborator?.role ?? device?.persona ?? "").toLowerCase()
-  const personaLabel = personaRole === "manager" ? "Gestor" : "Colaborador"
-
-  const remoteAccessEntries = useMemo(() => device?.remoteAccessEntries ?? [], [device?.remoteAccessEntries])
-  const hasRemoteAccess = remoteAccessEntries.length > 0
-
-  const summaryChips = useMemo(() => {
-    const chips: Array<{ key: string; label: string; value: string; icon: ReactNode; tone?: "warning" | "muted"; onClick?: () => void; statusBadge?: { text: string; variant: "default" | "success" | "warning" | "error" } }> = []
-    const osName = osNameDisplay || "Sistema desconhecido"
-    const osVersionRaw = device?.osVersion ?? windowsVersionLabel ?? ""
-    const osVersion = formatOsVersionDisplay(osNameDisplay, osVersionRaw)
-    chips.push({
-      key: "os",
-      label: "Sistema",
-      value: [osName, osVersion].filter(Boolean).join(" ").trim(),
-      icon: <OsIcon osName={device?.osName} />,
-    })
-    if (device?.architecture) {
-      chips.push({
-        key: "arch",
-        label: "Arquitetura",
-        value: device.architecture.toUpperCase(),
-        icon: <Cpu className="size-4 text-neutral-500" />,
-      })
-    }
-    if (windowsActivationStatus !== null && windowsActivationStatus !== undefined) {
-      chips.push({
-        key: "activation",
-        label: "Licença",
-        value: windowsActivationStatus ? "Ativada" : "Não ativada",
-        icon: windowsActivationStatus ? <ShieldCheck className="size-4 text-neutral-500" /> : <ShieldAlert className="size-4 text-amber-500" />,
-        tone: windowsActivationStatus ? undefined : "warning",
-      })
-    }
-    if (primaryLinkedUser?.email) {
-      const collaboratorValue = primaryLinkedUser.name ? `${primaryLinkedUser.name} · ${primaryLinkedUser.email}` : primaryLinkedUser.email
-      chips.push({
-        key: "collaborator",
-        label: personaLabel,
-        value: collaboratorValue,
-        icon: <ShieldCheck className="size-4 text-neutral-500" />,
-      })
-    }
-    const primaryRemoteAccess = remoteAccessEntries[0]
-    if (primaryRemoteAccess && (primaryRemoteAccess.identifier || primaryRemoteAccess.url)) {
-      const value = primaryRemoteAccess.identifier ?? primaryRemoteAccess.url ?? "—"
-      const label = primaryRemoteAccess.provider ? `Acesso (${primaryRemoteAccess.provider})` : "Acesso remoto"
-      chips.push({
-        key: "remote-access",
-        label,
-        value,
-        icon: <Key className="size-4 text-neutral-500" />,
-      })
-    }
-    const isWindowsDevice = (device?.osName ?? "").toLowerCase().includes("windows")
-    if (isWindowsDevice) {
-      const policyLabels: Record<string, string> = {
-        ALLOW: "Permitido",
-        BLOCK_ALL: "Bloqueado",
-        READONLY: "Somente leitura",
-      }
-      const statusLabels: Record<string, string> = {
-        PENDING: "Pendente",
-        APPLYING: "Aplicando",
-        APPLIED: "Aplicado",
-        FAILED: "Falhou",
-      }
-      const statusBadgeVariants: Record<string, "default" | "success" | "warning" | "error"> = {
-        PENDING: "warning",
-        APPLYING: "warning",
-        APPLIED: "success",
-        FAILED: "error",
-      }
-      const currentPolicy = device?.usbPolicy ?? "ALLOW"
-      const policyLabel = policyLabels[currentPolicy] ?? currentPolicy
-      const isPending = device?.usbPolicyStatus === "PENDING"
-      const isApplying = device?.usbPolicyStatus === "APPLYING"
-      const isFailed = device?.usbPolicyStatus === "FAILED"
-      const statusBadge = device?.usbPolicyStatus
-        ? {
-            text: statusLabels[device.usbPolicyStatus] ?? device.usbPolicyStatus,
-            variant: statusBadgeVariants[device.usbPolicyStatus] ?? "default" as const,
-          }
-        : undefined
-      chips.push({
-        key: "usb-policy",
-        label: "USB",
-        value: policyLabel,
-        icon: <Usb className={`size-4 ${isFailed ? "text-red-500" : isPending || isApplying ? "text-amber-500" : "text-neutral-500"}`} />,
-        tone: isFailed ? "warning" : isPending || isApplying ? "warning" : undefined,
-        statusBadge,
-      })
-    }
-    return chips
-  }, [
-    osNameDisplay,
-    device?.osVersion,
-    device?.architecture,
-    windowsVersionLabel,
-    windowsActivationStatus,
-    primaryLinkedUser?.email,
-    primaryLinkedUser?.name,
-    personaLabel,
-    device?.osName,
-    remoteAccessEntries,
-    device?.usbPolicy,
-    device?.usbPolicyStatus,
-  ])
-
-  const companyName = device?.companyName ?? device?.companySlug ?? null
-
-  const [renaming, setRenaming] = useState(false)
-  const [newName, setNewName] = useState<string>(device?.hostname ?? "")
-
-  const [openDialog, setOpenDialog] = useState(false)
-  const [dialogQuery, setDialogQuery] = useState("")
-  const [deleteDialog, setDeleteDialog] = useState(false)
-  const [deleting, setDeleting] = useState(false)
-  const [accessDialog, setAccessDialog] = useState(false)
-  const [accessEmail, setAccessEmail] = useState<string>("")
-  const [accessName, setAccessName] = useState<string>(primaryLinkedUser?.name ?? "")
-  const [accessRole, setAccessRole] = useState<"collaborator" | "manager">(personaRole === "manager" ? "manager" : "collaborator")
-  const [savingAccess, setSavingAccess] = useState(false)
-  const [remoteAccessDialog, setRemoteAccessDialog] = useState(false)
-  const [editingRemoteAccessClientId, setEditingRemoteAccessClientId] = useState<string | null>(null)
-  const [remoteAccessProviderOption, setRemoteAccessProviderOption] = useState<RemoteAccessProviderValue>(
-    REMOTE_ACCESS_PROVIDERS[0].value,
-  )
-  const [remoteAccessCustomProvider, setRemoteAccessCustomProvider] = useState("")
-  const [remoteAccessIdentifierInput, setRemoteAccessIdentifierInput] = useState("")
-  const [remoteAccessUsernameInput, setRemoteAccessUsernameInput] = useState("")
-  const [remoteAccessPasswordInput, setRemoteAccessPasswordInput] = useState("")
-  const [remoteAccessUrlInput, setRemoteAccessUrlInput] = useState("")
-  const [remoteAccessNotesInput, setRemoteAccessNotesInput] = useState("")
-  const [remoteAccessSaving, setRemoteAccessSaving] = useState(false)
-  const [visibleRemoteSecrets, setVisibleRemoteSecrets] = useState<Record<string, boolean>>({})
-  const editingRemoteAccess = useMemo(
-    () => remoteAccessEntries.find((entry) => entry.clientId === editingRemoteAccessClientId) ?? null,
-    [editingRemoteAccessClientId, remoteAccessEntries]
-  )
-  const [togglingActive, setTogglingActive] = useState(false)
-  const [isResettingAgent, setIsResettingAgent] = useState(false)
-  const [resetConfirmOpen, setResetConfirmOpen] = useState(false)
-  const [deactivateConfirmOpen, setDeactivateConfirmOpen] = useState(false)
-  const [showAllWindowsSoftware, setShowAllWindowsSoftware] = useState(false)
-  const [isUsbModalOpen, setIsUsbModalOpen] = useState(false)
-  const jsonText = useMemo(() => {
-    const payload = {
-      id: device?.id,
-      hostname: device?.hostname,
-      status: device?.status,
-      lastHeartbeatAt: device?.lastHeartbeatAt,
-      metrics,
-      inventory: metadata,
-      postureAlerts: device?.postureAlerts ?? null,
-      lastPostureAt: device?.lastPostureAt ?? null,
-    }
-    return JSON.stringify(payload, null, 2)
-  }, [device, metrics, metadata])
-  const handleDownloadInventoryJson = useCallback(() => {
-    if (!device) return
-    const baseName = device.displayName ?? device.hostname ?? "dispositivo"
-    const safeHostname = baseName.replace(/[^a-z0-9_-]/gi, "-").replace(/-{2,}/g, "-").toLowerCase()
-    const fileName = `${safeHostname || "device"}_${device.id}.json`
-    const blob = new Blob([jsonText], { type: "application/json" })
-    const url = URL.createObjectURL(blob)
-    const link = document.createElement("a")
-    link.href = url
-    link.download = fileName
-    document.body.appendChild(link)
-    link.click()
-    document.body.removeChild(link)
-    URL.revokeObjectURL(url)
-  }, [jsonText, device])
-
-  const filteredJsonHtml = useMemo(() => {
-    if (!dialogQuery.trim()) return jsonText
-    const q = dialogQuery.trim().toLowerCase()
-    // highlight simples
-    return jsonText.replace(new RegExp(q.replace(/[.*+?^${}()|[\]\\]/g, "\\$&"), "gi"), (m) => `__HIGHLIGHT__${m}__END__`)
-  }, [jsonText, dialogQuery])
-
-  // removed copy/export inventory JSON buttons as requested
-  useEffect(() => {
-    setAccessEmail("")
-  }, [device?.id])
-
-  useEffect(() => {
-    setAccessName(primaryLinkedUser?.name ?? "")
-    setAccessRole(personaRole === "manager" ? "manager" : "collaborator")
-  }, [device?.id, primaryLinkedUser?.name, personaRole])
-
-  useEffect(() => {
-    setIsActiveLocal(device?.isActive ?? true)
-  }, [device?.isActive])
-
-  useEffect(() => {
-    if (!remoteAccessDialog) return
-    const providerName = editingRemoteAccess?.provider ?? ""
-    const matched = REMOTE_ACCESS_PROVIDERS.find(
-      (option) => option.value !== "OTHER" && option.label.toLowerCase() === providerName.toLowerCase(),
-    )
-    if (matched) {
-      setRemoteAccessProviderOption(matched.value)
-      setRemoteAccessCustomProvider("")
-    } else {
-      setRemoteAccessProviderOption(providerName ? "OTHER" : REMOTE_ACCESS_PROVIDERS[0].value)
-      setRemoteAccessCustomProvider(providerName ?? "")
-    }
-    setRemoteAccessIdentifierInput(editingRemoteAccess?.identifier ?? "")
-    setRemoteAccessUsernameInput(editingRemoteAccess?.username ?? "")
-    setRemoteAccessPasswordInput(editingRemoteAccess?.password ?? "")
-    setRemoteAccessUrlInput(editingRemoteAccess?.url ?? "")
-    setRemoteAccessNotesInput(editingRemoteAccess?.notes ?? "")
-  }, [remoteAccessDialog, editingRemoteAccess])
-
-  useEffect(() => {
-    if (remoteAccessDialog) return
-    if (!editingRemoteAccessClientId) {
-      setRemoteAccessProviderOption(REMOTE_ACCESS_PROVIDERS[0].value)
-      setRemoteAccessCustomProvider("")
-      setRemoteAccessIdentifierInput("")
-      setRemoteAccessUsernameInput("")
-      setRemoteAccessPasswordInput("")
-      setRemoteAccessUrlInput("")
-      setRemoteAccessNotesInput("")
-    }
-  }, [editingRemoteAccessClientId, remoteAccessDialog])
-
-  useEffect(() => {
-    setShowAllWindowsSoftware(false)
-    setVisibleRemoteSecrets({})
-  }, [device?.id])
-
-  const displayedWindowsSoftware = useMemo(
-    () => (showAllWindowsSoftware ? normalizedWindowsSoftware : normalizedWindowsSoftware.slice(0, 12)),
-    [showAllWindowsSoftware, normalizedWindowsSoftware]
-  )
-
-  const handleSaveAccess = async () => {
-    if (!device) return
-    if (!accessEmail.trim()) {
-      toast.error("Informe o e-mail do colaborador ou gestor.")
-      return
-    }
-    setSavingAccess(true)
-    try {
-      const response = await fetch("/api/admin/devices/access", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({
-          machineId: device.id,
-          persona: accessRole,
-          email: accessEmail.trim(),
-          name: accessName.trim() || undefined,
-        }),
-      })
-      if (!response.ok) {
-        throw new Error(await response.text())
-      }
-      toast.success("Perfil de acesso atualizado.")
-      setAccessDialog(false)
-    } catch (error) {
-      console.error(error)
-      toast.error("Falha ao atualizar o acesso do dispositivo.")
-    } finally {
-      setSavingAccess(false)
-    }
-  }
-
-  const handleSaveRemoteAccess = useCallback(async () => {
-    if (!device) return
-    if (!canManageRemoteAccess) {
-      toast.error("Você não tem permissão para ajustar o acesso remoto deste dispositivo.")
-      return
-    }
-
-    const providerOption = REMOTE_ACCESS_PROVIDERS.find((option) => option.value === remoteAccessProviderOption)
-    const providerName =
-      remoteAccessProviderOption === "OTHER"
-        ? remoteAccessCustomProvider.trim()
-        : providerOption?.label ?? ""
-
-    if (!providerName) {
-      toast.error("Informe a ferramenta de acesso remoto.")
-      return
-    }
-
-    const identifier = remoteAccessIdentifierInput.trim()
-    if (!identifier) {
-      toast.error("Informe o ID ou código do acesso remoto.")
-      return
-    }
-
-    const username = remoteAccessUsernameInput.trim()
-    const password = remoteAccessPasswordInput.trim()
-    let normalizedUrl: string | undefined
-    const rawUrl = remoteAccessUrlInput.trim()
-    if (rawUrl.length > 0) {
-      const candidate = /^https?:\/\//i.test(rawUrl) ? rawUrl : `https://${rawUrl}`
-      try {
-        new URL(candidate)
-        normalizedUrl = candidate
-      } catch {
-        toast.error("Informe uma URL válida (ex: https://example.com).")
-        return
-      }
-    }
-
-    const notes = remoteAccessNotesInput.trim()
-
-    toast.dismiss("remote-access")
-    toast.loading("Salvando acesso remoto...", { id: "remote-access" })
-    setRemoteAccessSaving(true)
-
-    try {
-      if (editingRemoteAccess && !editingRemoteAccess.id) {
-        const cleanupPayload: Record<string, unknown> = {
-          machineId: device.id,
-          action: "delete",
-        }
-        if (editingRemoteAccess.provider) cleanupPayload.provider = editingRemoteAccess.provider
-        if (editingRemoteAccess.identifier) cleanupPayload.identifier = editingRemoteAccess.identifier
-        if (editingRemoteAccess.clientId) cleanupPayload.entryId = editingRemoteAccess.clientId
-        await fetch("/api/admin/devices/remote-access", {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify(cleanupPayload),
-        }).catch(() => null)
-      }
-
-      const response = await fetch("/api/admin/devices/remote-access", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({
-          machineId: device.id,
-          provider: providerName,
-          identifier,
-          username,
-          password,
-          url: normalizedUrl,
-          notes: notes.length ? notes : undefined,
-          action: "upsert",
-          entryId: editingRemoteAccess?.id ?? undefined,
-        }),
-      })
-
-      const responsePayload = await response.json().catch(() => null)
-      if (!response.ok) {
-        const message = typeof responsePayload?.error === "string" ? responsePayload.error : "Falha ao atualizar acesso remoto."
-        const detailMessage = typeof responsePayload?.detail === "string" ? responsePayload.detail : null
-        throw new Error(detailMessage ? `${message}. ${detailMessage}` : message)
-      }
-
-      toast.success("Acesso remoto atualizado.", { id: "remote-access" })
-      setRemoteAccessDialog(false)
-      setEditingRemoteAccessClientId(null)
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Falha ao atualizar acesso remoto."
-      toast.error(message, { id: "remote-access" })
-    } finally {
-      setRemoteAccessSaving(false)
-    }
-  }, [
-    device,
-    canManageRemoteAccess,
-    remoteAccessProviderOption,
-    remoteAccessCustomProvider,
-    remoteAccessIdentifierInput,
-    remoteAccessUsernameInput,
-    remoteAccessPasswordInput,
-    remoteAccessUrlInput,
-    remoteAccessNotesInput,
-    editingRemoteAccess,
-  ])
-
-  const handleRemoveRemoteAccess = useCallback(async (entry: DeviceRemoteAccessEntry) => {
-    if (!device) return
-    if (!canManageRemoteAccess) {
-      toast.error("Você não tem permissão para ajustar o acesso remoto deste dispositivo.")
-      return
-    }
-    toast.dismiss("remote-access")
-    toast.loading("Removendo acesso remoto...", { id: "remote-access" })
-    setRemoteAccessSaving(true)
-    try {
-      const requestPayload: Record<string, unknown> = {
-        machineId: device.id,
-        action: "delete",
-      }
-      if (entry.id) {
-        requestPayload.entryId = entry.id
-      } else if (entry.clientId) {
-        requestPayload.entryId = entry.clientId
-      }
-      if (entry.provider) {
-        requestPayload.provider = entry.provider
-      }
-      if (entry.identifier) {
-        requestPayload.identifier = entry.identifier
-      }
-      const response = await fetch("/api/admin/devices/remote-access", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(requestPayload),
-      })
-      const responsePayload = await response.json().catch(() => null)
-      if (!response.ok) {
-        const message = typeof responsePayload?.error === "string" ? responsePayload.error : "Falha ao remover acesso remoto."
-        const detailMessage = typeof responsePayload?.detail === "string" ? responsePayload.detail : null
-        throw new Error(detailMessage ? `${message}. ${detailMessage}` : message)
-      }
-      toast.success("Acesso remoto removido.", { id: "remote-access" })
-      setRemoteAccessDialog(false)
-      setEditingRemoteAccessClientId(null)
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Falha ao remover acesso remoto."
-      toast.error(message, { id: "remote-access" })
-    } finally {
-      setRemoteAccessSaving(false)
-    }
-  }, [device, canManageRemoteAccess])
-
-  const handleToggleActive = async () => {
-    if (!device) return
-    const nextActive = !isActiveLocal
-    setIsActiveLocal(nextActive)
-    setTogglingActive(true)
-    try {
-      const response = await fetch("/api/admin/devices/toggle-active", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ machineId: device.id, active: nextActive }),
-        credentials: "include",
-      })
-      if (!response.ok) {
-        const payload = (await response.json().catch(() => ({}))) as { error?: string }
-        throw new Error(payload?.error ?? "Falha ao atualizar status")
-      }
-      toast.success(nextActive ? "Dispositivo reativada" : "Dispositivo desativada")
-    } catch (error) {
-      console.error(error)
-      setIsActiveLocal(!nextActive)
-      toast.error("Não foi possível atualizar o status do dispositivo.")
-    } finally {
-      setTogglingActive(false)
-    }
-  }
-
-  const handleResetAgent = useCallback(async () => {
-    if (!device) return
-    toast.dismiss("device-reset")
-    toast.loading("Resetando agente...", { id: "device-reset" })
-    setIsResettingAgent(true)
-    try {
-      const response = await fetch("/api/admin/devices/reset-agent", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        credentials: "include",
-        body: JSON.stringify({ machineId: device.id }),
-      })
-      const payload = (await response.json().catch(() => null)) as { error?: string; revoked?: number } | null
-      if (!response.ok) {
-        const message = payload?.error ?? "Falha ao resetar agente."
-        throw new Error(message)
-      }
-      const revokedLabel = typeof payload?.revoked === "number" && payload.revoked > 0 ? ` (${payload.revoked} token(s) revogados)` : ""
-      toast.success(`Agente resetado${revokedLabel}. Reprovisione o agente no dispositivo.`, { id: "device-reset" })
-      router.refresh()
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Falha ao resetar agente."
-      toast.error(message, { id: "device-reset" })
-    } finally {
-      setIsResettingAgent(false)
-    }
-  }, [device, router])
-
-  const handleCopyRemoteIdentifier = useCallback(async (identifier: string | null | undefined) => {
-    if (!identifier) return
-    try {
-      await navigator.clipboard.writeText(identifier)
-      toast.success("Identificador de acesso remoto copiado.")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível copiar o identificador.")
-    }
-  }, [])
-
-  const handleCopyRemoteCredential = useCallback(async (value: string | null | undefined, label: string) => {
-    if (!value) return
-    try {
-      await navigator.clipboard.writeText(value)
-      toast.success(`${label} copiado.`)
-    } catch (error) {
-      console.error(error)
-      toast.error(`Não foi possível copiar ${label.toLowerCase()}.`)
-    }
-  }, [])
-
-  const toggleRemoteSecret = useCallback((clientId: string) => {
-    setVisibleRemoteSecrets((prev) => ({ ...prev, [clientId]: !prev[clientId] }))
-  }, [])
-
-  const handleRustDeskConnect = useCallback((entry: DeviceRemoteAccessEntry) => {
-    if (!entry) return
-    const link = buildRustDeskUri(entry)
-    if (!link) {
-      toast.error("Não foi possível montar o link do RustDesk (ID ou senha ausentes).")
-      return
-    }
-    if (typeof window === "undefined") {
-      toast.error("A conexão direta só funciona no navegador.")
-      return
-    }
-    try {
-      // Alguns navegadores bloqueiam location.href para protocolos custom; use anchor + click como fallback.
-      const anchor = document.createElement("a")
-      anchor.href = link
-      anchor.rel = "noreferrer"
-      anchor.target = "_self"
-      document.body.appendChild(anchor)
-      anchor.click()
-      document.body.removeChild(anchor)
-      toast.success("Abrindo o RustDesk...")
-    } catch (error) {
-      console.error(error)
-      try {
-        window.open(link, "_blank", "noreferrer")
-      } catch {}
-      toast.error("Não foi possível acionar o RustDesk neste dispositivo.")
-    }
-  }, [])
-
-  // Exportação individual (colunas personalizadas)
-  const [isSingleExportOpen, setIsSingleExportOpen] = useState(false)
-  const [singleExporting, setSingleExporting] = useState(false)
-  const [singleExportError, setSingleExportError] = useState<string | null>(null)
-  const [singleColumns, setSingleColumns] = useState<DeviceInventoryColumnConfig[]>([...DEFAULT_DEVICE_COLUMN_CONFIG])
-  const { convexUserId } = useAuth()
-  const deviceFieldDefs = useQuery(
-    api.deviceFields.listForTenant,
-    convexUserId && device
-      ? { tenantId: device.tenantId, viewerId: convexUserId as Id<"users">, scope: (device.deviceType ?? "all") as string }
-      : "skip"
-  ) as Array<{ id: string; key: string; label: string; type?: string; options?: Array<{ value: string; label: string }>; required?: boolean }> | undefined
-
-  const baseColumnOptionsSingle = useMemo(
-    () => DEVICE_INVENTORY_COLUMN_METADATA.map((meta) => ({ key: meta.key, label: meta.label })),
-    []
-  )
-  const customColumnOptionsSingle = useMemo(() => {
-    const map = new Map<string, { key: string; label: string }>()
-    ;(deviceFieldDefs ?? []).forEach((field) => map.set(field.key, { key: field.key, label: field.label }))
-    ;(device?.customFields ?? []).forEach((field) => {
-      if (!map.has(field.fieldKey)) map.set(field.fieldKey, { key: field.fieldKey, label: field.label })
-    })
-    return Array.from(map.values())
-      .map((f) => ({ key: `custom:${f.key}`, label: f.label }))
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-  }, [deviceFieldDefs, device?.customFields])
-
-  const singleCustomOrder = useMemo(() => customColumnOptionsSingle.map((c) => c.key), [customColumnOptionsSingle])
-
-  useEffect(() => {
-    setSingleColumns((prev) => orderColumnConfig(prev, singleCustomOrder))
-  }, [singleCustomOrder])
-
-  const toggleSingleColumn = useCallback((key: string, checked: boolean, label?: string) => {
-    setSingleColumns((prev) => {
-      const filtered = prev.filter((col) => col.key !== key)
-      if (checked) return orderColumnConfig([...filtered, { key, label }], singleCustomOrder)
-      return filtered
-    })
-  }, [singleCustomOrder])
-
-  const resetSingleColumns = useCallback(() => {
-    setSingleColumns(orderColumnConfig([...DEFAULT_DEVICE_COLUMN_CONFIG], singleCustomOrder))
-  }, [singleCustomOrder])
-
-  const selectAllSingleColumns = useCallback(() => {
-    const all: DeviceInventoryColumnConfig[] = [
-      ...baseColumnOptionsSingle.map((c) => ({ key: c.key })),
-      ...customColumnOptionsSingle.map((c) => ({ key: c.key, label: c.label })),
-    ]
-    setSingleColumns(orderColumnConfig(all, singleCustomOrder))
-  }, [baseColumnOptionsSingle, customColumnOptionsSingle, singleCustomOrder])
-
-  const handleExportSingle = useCallback(async () => {
-    if (!device) return
-    const normalized = orderColumnConfig(singleColumns, singleCustomOrder)
-    if (normalized.length === 0) {
-      toast.info("Selecione ao menos uma coluna para exportar.")
-      return
-    }
-    setSingleExporting(true)
-    setSingleExportError(null)
-    try {
-      const params = new URLSearchParams()
-      params.append("machineId", device.id)
-      params.set("columns", JSON.stringify(normalized))
-      const url = `/api/reports/machines-inventory.xlsx?${params.toString()}`
-      const response = await fetch(url)
-      if (!response.ok) throw new Error(`HTTP ${response.status}`)
-      const disposition = response.headers.get("Content-Disposition")
-      const filenameMatch = disposition?.match(/filename="?([^";]+)"?/i)
-      const filename = filenameMatch?.[1] ?? `machine-inventory-${device.hostname}.xlsx`
-      const blob = await response.blob()
-      const downloadUrl = window.URL.createObjectURL(blob)
-      const a = document.createElement("a")
-      a.href = downloadUrl
-      a.download = filename
-      document.body.appendChild(a)
-      a.click()
-      a.remove()
-      window.URL.revokeObjectURL(downloadUrl)
-      setIsSingleExportOpen(false)
-    } catch (err) {
-      console.error("Falha na exportação individual", err)
-      setSingleExportError("Não foi possível gerar a planilha. Tente novamente.")
-    } finally {
-      setSingleExporting(false)
-    }
-  }, [device, singleColumns, singleCustomOrder])
-
-  // Editor de campos personalizados
-  const [customFieldsEditorOpen, setCustomFieldsEditorOpen] = useState(false)
-  const [customFieldValues, setCustomFieldValues] = useState<Record<string, unknown>>({})
-  const saveCustomFields = useMutation(api.devices.saveDeviceCustomFields)
-  const createDeviceField = useMutation(api.deviceFields.create)
-
-  useEffect(() => {
-    const current: Record<string, unknown> = {}
-    ;(device?.customFields ?? []).forEach((f) => {
-      current[String((f as { fieldId?: string }).fieldId ?? f.fieldKey)] = f.value ?? f.displayValue ?? null
-    })
-    setCustomFieldValues(current)
-  }, [device?.customFields])
-
-  const editableFields = useMemo(
-    () => (deviceFieldDefs ?? []).map((f) => ({ id: f.id, key: f.key, label: f.label, type: f.type ?? "text", options: f.options ?? [] })),
-    [deviceFieldDefs]
-  )
-
-  const displayCustomFields = useMemo(() => {
-    const definitions = deviceFieldDefs ?? []
-    const values = device?.customFields ?? []
-    const result: Array<{ key: string; label: string; value: string }> = []
-    const valueMap = new Map<string, (typeof values)[number]>()
-
-    values.forEach((field) => {
-      if (field.fieldId) {
-        valueMap.set(String(field.fieldId), field)
-      }
-      if (field.fieldKey) {
-        valueMap.set(field.fieldKey, field)
-      }
-    })
-
-    const used = new Set<string>()
-    definitions.forEach((definition) => {
-      const idKey = String(definition.id)
-      const valueEntry = valueMap.get(idKey) ?? valueMap.get(definition.key)
-      used.add(idKey)
-      result.push({
-        key: idKey,
-        label: definition.label,
-        value: formatDeviceCustomFieldDisplay(valueEntry),
-      })
-    })
-
-    values.forEach((field) => {
-      const idKey = field.fieldId ? String(field.fieldId) : undefined
-      const keyKey = field.fieldKey ?? field.label
-      const compositeKey = idKey ?? keyKey
-      if (!compositeKey || used.has(compositeKey)) return
-      used.add(compositeKey)
-      result.push({
-        key: compositeKey,
-        label: field.label,
-        value: formatDeviceCustomFieldDisplay(field),
-      })
-    })
-
-    return result
-  }, [deviceFieldDefs, device?.customFields])
-
-  const handleSaveCustomFields = useCallback(async () => {
-    if (!device || !convexUserId) return
-    try {
-      const fields = editableFields
-        .map((def) => {
-          const value = customFieldValues[def.id] ?? customFieldValues[def.key]
-          return { fieldId: def.id as Id<"deviceFields">, value }
-        })
-        .filter((entry) => entry.value !== undefined) as Array<{ fieldId: Id<"deviceFields">; value: unknown }>
-      await saveCustomFields({ tenantId: device.tenantId, actorId: convexUserId as Id<"users">, machineId: device.id as Id<"machines">, fields })
-      toast.success("Campos salvos com sucesso.")
-      try {
-        router.refresh()
-      } catch {
-        // ignore refresh errors (e.g., when not in a routed context)
-      }
-      setCustomFieldsEditorOpen(false)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível salvar os campos.")
-    }
-  }, [device, convexUserId, editableFields, customFieldValues, saveCustomFields, router])
-
-  const [newFieldOpen, setNewFieldOpen] = useState(false)
-  const [newFieldLabel, setNewFieldLabel] = useState("")
-  const [newFieldType, setNewFieldType] = useState<string>("text")
-  const [newFieldOptions, setNewFieldOptions] = useState<Array<{ label: string; value: string }>>([])
-
-  const handleCreateNewField = useCallback(async () => {
-    if (!device || !convexUserId) return
-    const label = newFieldLabel.trim()
-    if (label.length < 2) {
-      toast.error("Informe o rótulo do campo")
-      return
-    }
-    try {
-      await createDeviceField({
-        tenantId: device.tenantId,
-        actorId: convexUserId as Id<"users">,
-        label,
-        type: newFieldType,
-        required: false,
-        options: (newFieldType === "select" || newFieldType === "multiselect") ? newFieldOptions : undefined,
-        scope: (device.deviceType ?? "all") as string,
-        companyId: device.companyId ? (device.companyId as Id<"companies">) : undefined,
-      })
-      toast.success("Campo criado")
-      setNewFieldLabel("")
-      setNewFieldOptions([])
-      setNewFieldOpen(false)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar o campo")
-    }
-  }, [device, convexUserId, newFieldLabel, newFieldType, newFieldOptions, createDeviceField])
-
-  return (
-    <Card className="border-slate-200">
-      <CardHeader className="gap-1">
-        {device ? (
-          <>
-            <CardTitle className="flex items-center gap-2">
-              <span className="break-words text-2xl font-semibold text-neutral-900">
-                {device.displayName ?? device.hostname ?? "Dispositivo"}
-              </span>
-              {isManualMobile ? (
-                <span className="rounded-full border border-slate-200 bg-slate-50 px-2 py-0.5 text-xs font-semibold uppercase tracking-wide text-neutral-600">
-                  Identificação interna
-                </span>
-              ) : null}
-              <Button
-                size="icon"
-                variant="ghost"
-                className="size-7"
-                onClick={() => {
-                  setNewName(device.displayName ?? device.hostname ?? "")
-                  setRenaming(true)
-                }}
-              >
-                <Pencil className="size-4" />
-                <span className="sr-only">Renomear dispositivo</span>
-              </Button>
-            </CardTitle>
-            <CardAction>
-              <div className="flex flex-wrap items-center justify-end gap-2 text-xs sm:text-sm">
-                {companyName ? (
-                  <Tooltip>
-                    <TooltipTrigger asChild>
-                      <div className="max-w-[200px] truncate rounded-lg border border-slate-200 bg-white px-3 py-1 font-semibold text-neutral-600 shadow-sm">
-                        {companyName}
-                      </div>
-                    </TooltipTrigger>
-                    <TooltipContent>{companyName}</TooltipContent>
-                  </Tooltip>
-                ) : null}
-                {!isDeactivated ? <DeviceStatusBadge status={effectiveStatus} /> : null}
-                {!isActiveLocal ? (
-                  <Badge variant="outline" className="h-7 border-rose-200 bg-rose-50 px-3 font-semibold uppercase text-rose-700">
-                    Dispositivo desativado
-                  </Badge>
-                ) : null}
-              </div>
-            </CardAction>
-          </>
-        ) : (
-          <CardTitle>Detalhes</CardTitle>
-        )}
-      </CardHeader>
-      <CardContent className="space-y-6">
-        {!device ? (
-          <p className="text-sm text-muted-foreground">Selecione um dispositivo para visualizar detalhes.</p>
-        ) : (
-          <div className="space-y-6">
-            <section className="space-y-3">
-              <div className="grid gap-3 sm:grid-cols-2 xl:grid-cols-3">
-                {summaryChips.map((chip) => (
-                  <InfoChip
-                    key={chip.key}
-                    label={chip.label}
-                    value={chip.value}
-                    icon={chip.icon}
-                    tone={chip.tone}
-                    statusBadge={chip.statusBadge}
-                  />
-                ))}
-              </div>
-
-              {/* Modal de Controle USB */}
-              <Dialog open={isUsbModalOpen} onOpenChange={setIsUsbModalOpen}>
-                <DialogContent className="max-w-xl">
-                  <DialogClose className="absolute right-4 top-4 p-1.5 rounded-md text-muted-foreground transition-colors hover:bg-accent hover:text-accent-foreground focus:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2">
-                    <X className="size-4" />
-                    <span className="sr-only">Fechar</span>
-                  </DialogClose>
-                  <DialogHeader className="pb-4">
-                    <DialogTitle className="flex items-center gap-2">
-                      <Usb className="size-5" />
-                      Controle de USB - {device.displayName ?? device.hostname}
-                    </DialogTitle>
-                    <DialogDescription>
-                      Gerencie as políticas de acesso a dispositivos USB de armazenamento
-                    </DialogDescription>
-                  </DialogHeader>
-                  <UsbPolicyControl
-                    machineId={device.id}
-                    machineName={device.displayName ?? device.hostname}
-                    actorEmail={primaryLinkedUser?.email}
-                    actorName={primaryLinkedUser?.name}
-                    disabled={isDeactivated}
-                    variant="inline"
-                  />
-                </DialogContent>
-              </Dialog>
-
-              <div className="rounded-2xl border border-slate-200 bg-white/80 px-4 py-4 shadow-sm">
-                <div className="flex flex-wrap items-center justify-between gap-3">
-                  <p className="text-xs font-semibold uppercase tracking-wide text-slate-500">Atalhos</p>
-                  <span className="text-xs font-medium text-slate-500">
-                    {device.registeredBy === "desktop-agent" ? (
-                      <span className="text-slate-800">Agente na máquina</span>
-                    ) : (
-                      <span className="text-slate-800">Manual</span>
-                    )}
-                  </span>
-                </div>
-                <div className="mt-3 flex flex-wrap gap-2">
-                  {deviceTicketsHref ? (
-                    <Button size="sm" variant="outline" className="gap-2 border-dashed" asChild>
-                      <Link href={deviceTicketsHref}>
-                        <TicketCheck className="size-4" />
-                        Tickets
-                        {totalOpenTickets > 0 ? (
-                          <Badge variant="secondary" className="ml-1 rounded-full px-2 py-0 text-[10px] font-semibold">
-                            {totalOpenTickets}
-                          </Badge>
-                        ) : null}
-                      </Link>
-                    </Button>
-                  ) : null}
-                  <Button size="sm" variant="outline" className="gap-2 border-dashed" onClick={() => { setAccessDialog(true) }}>
-                    <ShieldCheck className="size-4" />
-                    Acesso
-                  </Button>
-                  {!isManualMobile ? (
-                    <>
-                      <Button
-                        size="sm"
-                        variant="outline"
-                        className="gap-2 border-dashed"
-                        onClick={() => setResetConfirmOpen(true)}
-                        disabled={isResettingAgent}
-                      >
-                        <RefreshCcw className={cn("size-4", isResettingAgent && "animate-spin")} />
-                        {isResettingAgent ? "Resetando..." : "Resetar"}
-                      </Button>
-                      <Button
-                        size="sm"
-                        variant={isActiveLocal ? "outline" : "default"}
-                        className={cn(
-                          "gap-2 border-dashed",
-                          !isActiveLocal && "bg-emerald-600 text-white hover:bg-emerald-600/90"
-                        )}
-                        onClick={() => isActiveLocal ? setDeactivateConfirmOpen(true) : handleToggleActive()}
-                        disabled={togglingActive}
-                      >
-                        {isActiveLocal ? <Power className="size-4" /> : <PlayCircle className="size-4" />}
-                        {isActiveLocal ? (togglingActive ? "Desativando..." : "Desativar") : togglingActive ? "Reativando..." : "Reativar"}
-                      </Button>
-                    </>
-                  ) : null}
-                  {canManageRemoteAccess && (device?.osName ?? "").toLowerCase().includes("windows") && (
-                    <Button
-                      size="sm"
-                      variant="outline"
-                      className="gap-2 border-dashed"
-                      onClick={() => setIsUsbModalOpen(true)}
-                      disabled={isDeactivated}
-                    >
-                      <Usb className="size-4" />
-                      Controle USB
-                    </Button>
-                  )}
-                </div>
-              </div>
-
-              {/* Acesso remoto */}
-              <div className="space-y-3 border-t border-slate-100 pt-5">
-                <div className="flex flex-wrap items-center justify-between gap-2">
-                  <div className="flex flex-wrap items-center gap-2">
-                    <h4 className="text-sm font-semibold">Acesso remoto</h4>
-                    {hasRemoteAccess ? (
-                      <Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-semibold">
-                        {remoteAccessEntries.length === 1 ? "1 acesso" : `${remoteAccessEntries.length} acessos`}
-                      </Badge>
-                    ) : null}
-                  </div>
-                  {canManageRemoteAccess ? (
-                    <Button
-                      size="sm"
-                      variant="outline"
-                      className="gap-2 border-dashed"
-                      onClick={() => {
-                        setEditingRemoteAccessClientId(null)
-                        setRemoteAccessDialog(true)
-                      }}
-                    >
-                      <Key className="size-4" />
-                      {hasRemoteAccess ? "Adicionar acesso" : "Cadastrar acesso"}
-                    </Button>
-                  ) : null}
-                </div>
-                {hasRemoteAccess ? (
-                  <div className="space-y-3">
-                    {remoteAccessEntries.map((entry) => {
-                      const lastVerifiedDate =
-                        entry.lastVerifiedAt && Number.isFinite(entry.lastVerifiedAt)
-                          ? new Date(entry.lastVerifiedAt)
-                          : null
-                      const isRustDesk = isRustDeskAccess(entry)
-                      const secretVisible = Boolean(visibleRemoteSecrets[entry.clientId])
-                      return (
-                        <div key={entry.clientId} className="rounded-lg border border-slate-200 bg-slate-50 px-4 py-3 text-xs sm:text-sm text-slate-700">
-                          <div className="flex flex-col gap-3 sm:flex-row sm:items-start sm:justify-between">
-                            <div className="space-y-2">
-                              <div className="flex flex-wrap items-center gap-2">
-                                <span className="text-xs font-semibold uppercase tracking-wide text-slate-500">ID</span>
-                                {entry.identifier ? (
-                                  <code className="rounded-md border border-slate-200 bg-white px-2.5 py-1 font-mono text-sm font-semibold text-neutral-800">
-                                    {entry.identifier}
-                                  </code>
-                                ) : null}
-                                {entry.identifier ? (
-                                  <Button
-                                    variant="ghost"
-                                    size="sm"
-                                    className="h-7 border border-transparent px-2 text-slate-600 transition-colors hover:border-slate-300 hover:bg-slate-100 hover:text-slate-900"
-                                    onClick={() => handleCopyRemoteIdentifier(entry.identifier)}
-                                    aria-label="Copiar ID"
-                                  >
-                                    <ClipboardCopy className="size-3.5" />
-                                  </Button>
-                                ) : null}
-                              </div>
-                              {entry.username || entry.password ? (
-                                <div className="flex flex-col gap-1">
-                                  {entry.username ? (
-                                    <div className="inline-flex flex-wrap items-center gap-2">
-                                      <span className="text-[11px] font-semibold uppercase tracking-wide text-slate-500">Usuário</span>
-                                      <code className="rounded-md border border-slate-200 bg-white px-2 py-0.5 font-mono text-xs text-slate-700">
-                                        {entry.username}
-                                      </code>
-                                      <Button
-                                        variant="ghost"
-                                        size="sm"
-                                        className="h-7 border border-transparent px-2 text-slate-600 hover:border-slate-300 hover:bg-slate-100 hover:text-slate-900"
-                                        onClick={() => handleCopyRemoteCredential(entry.username, "Usuário do acesso remoto")}
-                                        aria-label="Copiar usuário"
-                                      >
-                                        <ClipboardCopy className="size-3.5" />
-                                      </Button>
-                                    </div>
-                                  ) : null}
-                                  {entry.password ? (
-                                    <div className="inline-flex flex-wrap items-center gap-2">
-                                      <span className="text-xs font-semibold uppercase tracking-wide text-slate-500">Senha</span>
-                                      <code className="rounded-md border border-slate-200 bg-white px-2.5 py-1 font-mono text-sm font-semibold text-neutral-800">
-                                        {secretVisible ? entry.password : "••••••••"}
-                                      </code>
-                                      <Button
-                                        variant="ghost"
-                                        size="sm"
-                                        className="h-7 border border-transparent px-2 text-slate-600 hover:border-slate-300 hover:bg-slate-100 hover:text-slate-900"
-                                        onClick={() => toggleRemoteSecret(entry.clientId)}
-                                        aria-label={secretVisible ? "Ocultar senha" : "Mostrar senha"}
-                                      >
-                                        {secretVisible ? <EyeOff className="size-3.5" /> : <Eye className="size-3.5" />}
-                                      </Button>
-                                      <Button
-                                        variant="ghost"
-                                        size="sm"
-                                        className="h-7 border border-transparent px-2 text-slate-600 hover:border-slate-300 hover:bg-slate-100 hover:text-slate-900"
-                                        onClick={() => handleCopyRemoteCredential(entry.password, "Senha do acesso remoto")}
-                                        aria-label="Copiar senha"
-                                      >
-                                        <ClipboardCopy className="size-3.5" />
-                                      </Button>
-                                    </div>
-                                  ) : null}
-                                </div>
-                              ) : null}
-                              {entry.url && !isRustDesk ? (
-                                <a
-                                  href={entry.url}
-                                  target="_blank"
-                                  rel="noreferrer"
-                                  className="inline-flex items-center gap-2 text-slate-600 underline-offset-4 hover:text-slate-900 hover:underline"
-                                >
-                                  Abrir console remoto
-                                </a>
-                              ) : null}
-                            </div>
-                            <div className="flex flex-col items-end gap-1 text-right">
-                              {entry.notes ? (
-                                <p className="whitespace-pre-wrap text-xs text-slate-600">{entry.notes}</p>
-                              ) : null}
-                              {lastVerifiedDate ? (
-                                <p className="text-xs text-slate-500">
-                                  Atualizado {formatRelativeTime(lastVerifiedDate)}{" "}
-                                  <span className="text-slate-400">({formatAbsoluteDateTime(lastVerifiedDate)})</span>
-                                </p>
-                              ) : null}
-                            </div>
-                          </div>
-                          <div className="flex flex-wrap items-center justify-between gap-2 border-t border-slate-200 pt-3 mt-3">
-                            <div>
-                              {isRustDesk && (entry.identifier || entry.password) ? (
-                                <Button
-                                  variant="outline"
-                                  size="sm"
-                                  className="inline-flex items-center gap-2 border-slate-300 bg-white text-slate-800 shadow-sm transition-colors hover:border-slate-400 hover:bg-slate-50 hover:text-slate-900 focus-visible:border-slate-400 focus-visible:ring-slate-200"
-                                  onClick={() => handleRustDeskConnect(entry)}
-                                >
-                                  <MonitorSmartphone className="size-4 text-[#4b5563]" /> Conectar via RustDesk
-                                </Button>
-                              ) : null}
-                            </div>
-                            <div className="flex items-center gap-2">
-                              {entry.provider ? (
-                                <Button variant="outline" size="sm" className="gap-2 border-slate-300 cursor-default hover:bg-white">
-                                  {entry.provider}
-                                </Button>
-                              ) : null}
-                              {canManageRemoteAccess ? (
-                                <>
-                                  <Button
-                                    size="sm"
-                                    variant="outline"
-                                    className="gap-2 border-slate-300"
-                                    onClick={() => {
-                                      setEditingRemoteAccessClientId(entry.clientId)
-                                      setRemoteAccessDialog(true)
-                                    }}
-                                  >
-                                    <Pencil className="size-3.5" /> Editar
-                                  </Button>
-                                  <Button
-                                    size="sm"
-                                    variant="ghost"
-                                    className="gap-2 text-rose-600 hover:border-rose-200 hover:bg-rose-50 hover:text-rose-700"
-                                    onClick={() => void handleRemoveRemoteAccess(entry)}
-                                    disabled={remoteAccessSaving}
-                                  >
-                                    <ShieldOff className="size-3.5" /> Remover
-                                  </Button>
-                                </>
-                              ) : null}
-                            </div>
-                          </div>
-                        </div>
-                      )
-                    })}
-                  </div>
-                ) : (
-                  <div className="rounded-lg border border-dashed border-slate-200 bg-slate-50 px-4 py-3 text-xs sm:text-sm text-slate-600">
-                    Nenhum identificador de acesso remoto cadastrado. Registre o ID do TeamViewer, AnyDesk ou outra ferramenta para agilizar o suporte.
-                  </div>
-                )}
-              </div>
-
-              {/* Campos personalizados */}
-              <div className="space-y-3 border-t border-slate-100 pt-5">
-                <div className="flex flex-wrap items-start justify-between gap-3">
-                  <div className="flex flex-col gap-1">
-                    <div className="flex items-center gap-2">
-                      <h4 className="text-sm font-semibold text-neutral-900">Campos personalizados</h4>
-                      <Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-semibold">
-                        {displayCustomFields.length}
-                      </Badge>
-                    </div>
-                    {displayCustomFields.length === 0 ? (
-                      <p className="text-xs text-neutral-500">Nenhum campo personalizado definido para este dispositivo.</p>
-                    ) : null}
-                  </div>
-                  <div className="flex items-center gap-2">
-                    <Button size="sm" variant="outline" className="gap-2" onClick={() => setCustomFieldsEditorOpen(true)}>
-                      <Pencil className="size-4" />
-                      Editar
-                    </Button>
-                    {canManageFieldCatalog && device ? (
-                      <DeviceCustomFieldManager
-                        tenantId={device.tenantId}
-                        defaultScope={device.deviceType ?? "all"}
-                        defaultCompanyId={device.companyId ?? null}
-                      />
-                    ) : null}
-                  </div>
-                </div>
-                {displayCustomFields.length > 0 ? (
-                  <div className="grid gap-2 sm:grid-cols-2">
-                    {displayCustomFields.map((field) => (
-                      <div key={field.key} className="rounded-lg border border-slate-200 bg-white p-3 text-sm">
-                        <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{field.label}</p>
-                        <p className="mt-1 text-neutral-800">{field.value}</p>
-                      </div>
-                    ))}
-                  </div>
-                ) : null}
-              </div>
-
-              {/* Softwares instalados */}
-              <div className="space-y-3 border-t border-slate-100 pt-5">
-                <DeviceSoftwareList machineId={device.id as Id<"machines">} />
-              </div>
-            </section>
-
-            <section className="space-y-3 border-t border-slate-100 pt-6">
-              <h4 className="text-sm font-semibold">Usuários vinculados</h4>
-              <div className="space-y-2">
-                {primaryLinkedUser?.email ? (
-                  <div className="flex flex-wrap items-center gap-2 rounded-md border border-slate-200 bg-slate-50/80 px-3 py-2 text-sm">
-                    <ShieldCheck className="size-4 text-slate-500" />
-                    <span className="font-medium text-neutral-800">{primaryLinkedUser.name || primaryLinkedUser.email}</span>
-                    <span className="text-neutral-500">{primaryLinkedUser.name ? `· ${primaryLinkedUser.email}` : ""}</span>
-                    <span className="ml-2 rounded-full border border-slate-200 bg-white px-2 py-0.5 text-[10px] font-semibold uppercase tracking-wide text-slate-600">Principal</span>
-                  </div>
-                ) : null}
-                {Array.isArray(device.linkedUsers) && device.linkedUsers.length > 0 ? (
-                  <ul className="divide-y divide-slate-200 overflow-hidden rounded-md border border-slate-200 bg-slate-50/60">
-                    {device.linkedUsers.map((u) => (
-                      <li key={`lu-${u.id}`} className="flex items-center gap-2 px-3 py-2 text-sm">
-                        <span className="font-medium text-neutral-800">{u.name || u.email}</span>
-                        <span className="text-neutral-500">{u.name ? `· ${u.email}` : ''}</span>
-                        <div className="ml-auto flex items-center gap-2">
-                          <Button
-                            variant="outline"
-                            size="sm"
-                            className="border-rose-200 text-rose-600 hover:bg-rose-50 hover:text-rose-700"
-                            onClick={async () => {
-                              try {
-                                const res = await fetch(`/api/admin/devices/links?machineId=${device.id}&userId=${u.id}`, { method: 'DELETE', credentials: 'include' })
-                                if (!res.ok) throw new Error('HTTP ' + res.status)
-                                toast.success('Vínculo removido')
-                              } catch (e) {
-                                console.error(e)
-                                toast.error('Falha ao remover vínculo')
-                              }
-                            }}
-                          >
-                            Remover
-                          </Button>
-                        </div>
-                      </li>
-                    ))}
-                  </ul>
-                ) : null}
-                {!primaryLinkedUser?.email && (!device.linkedUsers || device.linkedUsers.length === 0) ? (
-                  <p className="text-xs text-neutral-500">Nenhum usuário vinculado.</p>
-                ) : null}
-                <div className="mt-2 flex flex-wrap items-center gap-2">
-                  <Input
-                    value={accessEmail}
-                    onChange={(e) => setAccessEmail(e.target.value)}
-                    placeholder="e-mail do usuário para vincular"
-                    className="max-w-xs"
-                    type="email"
-                  />
-                  <Button
-                    variant="outline"
-                    onClick={async () => {
-                      if (!accessEmail.trim()) {
-                        toast.error('Informe um e-mail para vincular')
-                        return
-                      }
-                      try {
-                        const res = await fetch('/api/admin/devices/links', {
-                          method: 'POST',
-                          headers: { 'Content-Type': 'application/json' },
-                          credentials: 'include',
-                          body: JSON.stringify({ machineId: device.id, email: accessEmail.trim() }),
-                        })
-                        if (!res.ok) throw new Error('HTTP ' + res.status)
-                        toast.success('Usuário vinculado')
-                        setAccessEmail('')
-                      } catch (e) {
-                        console.error(e)
-                        toast.error('Falha ao vincular usuário')
-                      }
-                    }}
-                  >
-                    Adicionar vínculo
-                  </Button>
-                  <span className="text-xs text-neutral-500">Somente colaboradores/gestores.</span>
-                  <Link href="/admin/users" className="text-xs underline underline-offset-4">Gerenciar usuários</Link>
-                </div>
-              </div>
-            </section>
-
-{/* Renomear dispositivo */}
-            <Dialog open={renaming} onOpenChange={setRenaming}>
-              <DialogContent>
-                <DialogHeader>
-                  <DialogTitle>Renomear dispositivo</DialogTitle>
-                </DialogHeader>
-                <div className="grid gap-3 py-2">
-                  <Input value={newName} onChange={(e) => setNewName(e.target.value)} placeholder="Novo hostname" />
-                  <div className="flex justify-end gap-2">
-                    <Button variant="outline" onClick={() => setRenaming(false)}>Cancelar</Button>
-                    <Button
-                      onClick={async () => {
-                        if (!device) return
-                        const name = (newName ?? "").trim()
-                        if (name.length < 2) {
-                          toast.error("Informe um nome válido")
-                          return
-                        }
-                        try {
-                          const res = await fetch("/api/admin/devices/rename", {
-                            method: "POST",
-                            headers: { "Content-Type": "application/json" },
-                            body: JSON.stringify({ machineId: device.id, hostname: name }),
-                          })
-                          if (!res.ok) throw new Error(`HTTP ${res.status}`)
-                          toast.success("Dispositivo renomeada")
-                          setRenaming(false)
-                        } catch (err) {
-                          console.error(err)
-                          toast.error("Falha ao renomear dispositivo")
-                        }
-                      }}
-                    >
-                      Salvar
-                    </Button>
-                  </div>
-                </div>
-              </DialogContent>
-            </Dialog>
-
-            <Dialog open={accessDialog} onOpenChange={setAccessDialog}>
-              <DialogContent>
-                <DialogHeader>
-                  <DialogTitle>Ajustar acesso do dispositivo</DialogTitle>
-                </DialogHeader>
-                <div className="grid gap-3 py-2">
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">Perfil</label>
-                    <Select value={accessRole} onValueChange={(value) => setAccessRole((value as "collaborator" | "manager") ?? "collaborator")}>
-                      <SelectTrigger>
-                        <SelectValue placeholder="Selecione o perfil" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value="collaborator">Colaborador (portal)</SelectItem>
-                        <SelectItem value="manager">Gestor (painel completo)</SelectItem>
-                      </SelectContent>
-                    </Select>
-                  </div>
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">E-mail</label>
-                    <Input type="email" value={accessEmail} onChange={(e) => setAccessEmail(e.target.value)} placeholder="colaborador@empresa.com" />
-                  </div>
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">Nome (opcional)</label>
-                    <Input value={accessName} onChange={(e) => setAccessName(e.target.value)} placeholder="Nome completo" />
-                  </div>
-                </div>
-                <div className="flex justify-end gap-2">
-                  <Button variant="outline" onClick={() => setAccessDialog(false)} disabled={savingAccess}>Cancelar</Button>
-                  <Button onClick={handleSaveAccess} disabled={savingAccess || !accessEmail.trim()}>
-                    {savingAccess ? "Salvando..." : "Salvar"}
-                  </Button>
-                </div>
-              </DialogContent>
-            </Dialog>
-
-            <Dialog
-              open={remoteAccessDialog}
-              onOpenChange={(open) => {
-                setRemoteAccessDialog(open)
-                if (!open) {
-                  setRemoteAccessSaving(false)
-                  setEditingRemoteAccessClientId(null)
-                }
-              }}
-            >
-              <DialogContent className="max-w-lg">
-                <DialogHeader>
-                  <DialogTitle>{editingRemoteAccess ? "Editar acesso remoto" : "Adicionar acesso remoto"}</DialogTitle>
-                  <DialogDescription>
-                    Registre os detalhes do acesso remoto utilizado por este dispositivo.
-                  </DialogDescription>
-                </DialogHeader>
-                <form
-                  onSubmit={(event) => {
-                    event.preventDefault()
-                    void handleSaveRemoteAccess()
-                  }}
-                  className="space-y-4"
-                >
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">Ferramenta</label>
-                    <Select
-                      value={remoteAccessProviderOption}
-                      onValueChange={(value) => setRemoteAccessProviderOption(value as RemoteAccessProviderValue)}
-                    >
-                      <SelectTrigger>
-                        <SelectValue placeholder="Selecione o provedor" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        {REMOTE_ACCESS_PROVIDERS.map((option) => (
-                          <SelectItem key={option.value} value={option.value}>
-                            {option.label}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                  {remoteAccessProviderOption === "OTHER" ? (
-                    <div className="grid gap-2">
-                      <label className="text-sm font-medium">Nome da ferramenta</label>
-                      <Input
-                        value={remoteAccessCustomProvider}
-                        onChange={(event) => setRemoteAccessCustomProvider(event.target.value)}
-                        placeholder="Ex: Supremo, Zoho Assist..."
-                        autoFocus
-                      />
-                    </div>
-                  ) : null}
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">ID / código</label>
-                    <Input
-                      value={remoteAccessIdentifierInput}
-                      onChange={(event) => setRemoteAccessIdentifierInput(event.target.value)}
-                      placeholder="Ex: 123 456 789"
-                      required
-                    />
-                  </div>
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">Usuário (opcional)</label>
-                    <Input
-                      value={remoteAccessUsernameInput}
-                      onChange={(event) => setRemoteAccessUsernameInput(event.target.value)}
-                      placeholder="Ex: suporte@cliente.com"
-                      autoComplete="username"
-                    />
-                  </div>
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">Senha / PIN (opcional)</label>
-                    <Input
-                      type="password"
-                      value={remoteAccessPasswordInput}
-                      onChange={(event) => setRemoteAccessPasswordInput(event.target.value)}
-                      placeholder="Senha permanente do RustDesk ou PIN"
-                      autoComplete="current-password"
-                    />
-                    <p className="text-xs text-muted-foreground">
-                      Esse valor ficará disponível para os administradores do painel. Limpe o campo para remover a senha salva.
-                    </p>
-                  </div>
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">Link (opcional)</label>
-                    <Input
-                      value={remoteAccessUrlInput}
-                      onChange={(event) => setRemoteAccessUrlInput(event.target.value)}
-                      placeholder="https://"
-                    />
-                  </div>
-                  <div className="grid gap-2">
-                    <label className="text-sm font-medium">Observações</label>
-                    <Textarea
-                      value={remoteAccessNotesInput}
-                      onChange={(event) => setRemoteAccessNotesInput(event.target.value)}
-                      rows={3}
-                      placeholder="Credencial compartilhada, PIN adicional, instruções..."
-                    />
-                  </div>
-                  <DialogFooter className="flex flex-wrap items-center justify-between gap-2">
-                    {editingRemoteAccess ? (
-                      <Button
-                        type="button"
-                        variant="outline"
-                        className="border-rose-200 text-rose-600 hover:bg-rose-50 hover:text-rose-700"
-                        onClick={() => editingRemoteAccess && void handleRemoveRemoteAccess(editingRemoteAccess)}
-                        disabled={remoteAccessSaving}
-                      >
-                        Remover acesso
-                      </Button>
-                    ) : (
-                      <span />
-                    )}
-                    <div className="flex items-center gap-2">
-                      <Button
-                        type="button"
-                        variant="ghost"
-                        onClick={() => setRemoteAccessDialog(false)}
-                        disabled={remoteAccessSaving}
-                      >
-                        Cancelar
-                      </Button>
-                      <Button type="submit" disabled={remoteAccessSaving}>
-                        {remoteAccessSaving ? "Salvando..." : editingRemoteAccess ? "Atualizar" : "Salvar"}
-                      </Button>
-                    </div>
-                  </DialogFooter>
-                </form>
-              </DialogContent>
-            </Dialog>
-
-            {!isManualMobile ? (
-              <section className="space-y-3 border-t border-slate-100 pt-6">
-                <h4 className="text-sm font-semibold">Sincronização</h4>
-                <div className="grid gap-2 text-sm text-muted-foreground">
-                  <div className="flex justify-between gap-4">
-                    <span>Último heartbeat</span>
-                    <span className="text-right font-medium text-foreground">
-                      {formatRelativeTime(lastHeartbeatDate)}
-                    </span>
-                  </div>
-                  <div className="flex justify-between gap-4">
-                    <span>Criada em</span>
-                    <span className="text-right font-medium text-foreground">{formatDate(new Date(device.createdAt))}</span>
-                  </div>
-                  <div className="flex justify-between gap-4">
-                    <span>Atualizada em</span>
-                    <span className="text-right font-medium text-foreground">{formatDate(new Date(device.updatedAt))}</span>
-                  </div>
-                  <div className="flex justify-between gap-4">
-                    <span>Token expira</span>
-                    <span className="text-right font-medium text-foreground">
-                      {hasActiveToken ? (tokenExpiry ? formatRelativeTime(tokenExpiry) : "-") : "Sem token ativo"}
-                    </span>
-                  </div>
-                  <div className="flex justify-between gap-4">
-                    <span>Token usado por último</span>
-                    <span className="text-right font-medium text-foreground">
-                      {hasActiveToken ? (tokenLastUsed ? formatRelativeTime(tokenLastUsed) : "-") : "Sem token ativo"}
-                    </span>
-                  </div>
-                  <div className="flex justify-between gap-4">
-                    <span>Uso do token</span>
-                    <span className="text-right font-medium text-foreground">
-                      {hasActiveToken ? `${device.token?.usageCount ?? 0} trocas` : "Sem token ativo"}
-                    </span>
-                  </div>
-                </div>
-              </section>
-            ) : null}
-
-            {!isManualMobile ? (
-              <section className="space-y-3 border-t border-slate-100 pt-6">
-                <div className="flex flex-wrap items-center gap-2">
-                  <h4 className="text-sm font-semibold">Métricas recentes</h4>
-                  {lastUpdateRelative ? (
-                    <span className="text-xs font-medium text-muted-foreground">
-                      Última atualização {lastUpdateRelative}
-                    </span>
-                  ) : null}
-                </div>
-                <MetricsGrid metrics={metrics} hardware={hardware} disks={disks} />
-              </section>
-            ) : null}
-
-            {!isManualMobile && (hardware || network || (labels && labels.length > 0)) ? (
-              <section className="space-y-4 border-t border-slate-100 pt-6">
-                <div>
-                  <h4 className="text-sm font-semibold">Inventário</h4>
-                  <p className="text-xs text-muted-foreground">
-                    Informações coletadas automaticamente do dispositivo.
-                  </p>
-                </div>
-                <div className="space-y-3 text-sm text-muted-foreground">
-                  {hardware ? (
-                    <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                      <p className="text-xs font-semibold uppercase text-slate-500">Hardware</p>
-                      <div className="mt-2 grid gap-1">
-                        <DetailLine label="Fabricante" value={hardware.vendor} />
-                        <DetailLine label="Modelo" value={hardware.model} />
-                        <DetailLine label="Número de série" value={hardware.serial} />
-                        <DetailLine label="CPU" value={hardware.cpuType} />
-                        <DetailLine
-                          label="Núcleos"
-                          value={`${hardware.physicalCores ?? "?"} físicos / ${hardware.logicalCores ?? "?"} lógicos`}
-                        />
-                        <DetailLine label="Memória" value={formatBytes(Number(hardware.memoryBytes ?? hardware.memory))} />
-                        {displayGpus.length > 0 ? (
-                          <div className="mt-2 space-y-1 text-xs text-muted-foreground">
-                            <p className="font-semibold uppercase text-slate-500">GPUs</p>
-                            <ul className="space-y-1">
-                              {displayGpus.slice(0, 3).map((gpu, idx) => {
-                                const { name, memoryBytes, driver, vendor } = gpu
-                                return (
-                                  <li key={`gpu-${idx}`}>
-                                    <span className="font-medium text-foreground">{name ?? "Adaptador de vídeo"}</span>
-                                    {memoryBytes ? <span className="ml-1 text-muted-foreground">{formatBytes(memoryBytes)} VRAM</span> : null}
-                                    {vendor ? <span className="ml-1 text-muted-foreground">· {vendor}</span> : null}
-                                    {driver ? <span className="ml-1 text-muted-foreground">· Driver {driver}</span> : null}
-                                  </li>
-                                )
-                              })}
-                              {displayGpus.length > 3 ? (
-                                <li className="text-muted-foreground">+{displayGpus.length - 3} adaptadores adicionais</li>
-                              ) : null}
-                            </ul>
-                          </div>
-                        ) : null}
-                      </div>
-                    </div>
-                  ) : null}
-
-                  {networkInterfaces ? (
-                    <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                      <p className="text-xs font-semibold uppercase text-slate-500">Rede (interfaces)</p>
-                      <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                        <Table>
-                          <TableHeader>
-                            <TableRow className="border-slate-200 bg-slate-100/80">
-                              <TableHead className="text-xs text-slate-500">Interface</TableHead>
-                              <TableHead className="text-xs text-slate-500">MAC</TableHead>
-                              <TableHead className="text-xs text-slate-500">IP</TableHead>
-                            </TableRow>
-                          </TableHeader>
-                          <TableBody>
-                            {networkInterfaces.map((iface, idx) => (
-                              <TableRow key={`iface-${idx}`} className="border-slate-100">
-                                <TableCell className="text-sm">{iface?.name ?? "—"}</TableCell>
-                                <TableCell className="text-sm text-muted-foreground">{iface?.mac ?? "—"}</TableCell>
-                                <TableCell className="text-sm text-muted-foreground">{iface?.ip ?? "—"}</TableCell>
-                              </TableRow>
-                            ))}
-                          </TableBody>
-                        </Table>
-                      </div>
-                    </div>
-                  ) : networkSummary ? (
-                    <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                      <p className="text-xs font-semibold uppercase text-slate-500">Rede</p>
-                      <div className="mt-2 grid gap-1">
-                        <DetailLine label="IP primário" value={networkSummary.primaryIp} />
-                        <DetailLine label="IP público" value={networkSummary.publicIp} />
-                        <DetailLine
-                          label="MAC addresses"
-                          value={
-                            Array.isArray(networkSummary.macAddresses)
-                              ? networkSummary.macAddresses.join(", ")
-                              : device?.macAddresses.join(", ")
-                          }
-                        />
-                      </div>
-                    </div>
-                  ) : null}
-
-                  {labels && labels.length > 0 ? (
-                    <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                      <p className="text-xs font-semibold uppercase text-slate-500">Labels</p>
-                      <div className="mt-2 flex flex-wrap gap-2">
-                        {labels.slice(0, 12).map((label, index) => (
-                          <Badge key={String(label.id ?? `${label.name ?? "label"}-${index}`)} variant="outline">
-                            {label.name ?? `Label ${index + 1}`}
-                          </Badge>
-                        ))}
-                        {labels.length > 12 ? (
-                          <Badge variant="outline">+{labels.length - 12} outras</Badge>
-                        ) : null}
-                      </div>
-                    </div>
-                  ) : null}
-                </div>
-              </section>
-            ) : null}
-
-            {/* Discos (agente) */}
-            {disks.length > 0 ? (
-              <section className="space-y-3 border-t border-slate-100 pt-6">
-                <h4 className="text-sm font-semibold">Discos e partições</h4>
-                <div className="rounded-md border border-slate-200 bg-slate-50/60">
-                  <Table>
-                    <TableHeader>
-                      <TableRow className="border-slate-200 bg-slate-100/80">
-                        <TableHead className="text-xs text-slate-500">Nome</TableHead>
-                        <TableHead className="text-xs text-slate-500">Mount</TableHead>
-                        <TableHead className="text-xs text-slate-500">FS</TableHead>
-                        <TableHead className="text-xs text-slate-500">Capacidade</TableHead>
-                        <TableHead className="text-xs text-slate-500">Livre</TableHead>
-                      </TableRow>
-                    </TableHeader>
-                    <TableBody>
-                      {disks.map((d, idx) => (
-                        <TableRow key={`disk-${idx}`} className="border-slate-100">
-                          <TableCell className="text-sm">{d.name ?? "—"}</TableCell>
-                          <TableCell className="text-sm text-muted-foreground">{d.mountPoint ?? "—"}</TableCell>
-                          <TableCell className="text-sm text-muted-foreground">{d.fs ?? "—"}</TableCell>
-                          <TableCell className="text-sm text-foreground">{formatBytes(Number(d.totalBytes))}</TableCell>
-                          <TableCell className="text-sm text-muted-foreground">{formatBytes(Number(d.availableBytes))}</TableCell>
-                        </TableRow>
-                      ))}
-                    </TableBody>
-                  </Table>
-                </div>
-              </section>
-            ) : null}
-
-            {/* Inventário estendido por SO */}
-            {extended ? (
-              <section className="space-y-4 border-t border-slate-100 pt-6">
-                <div>
-                  <h4 className="text-sm font-semibold">Inventário estendido</h4>
-                  <p className="text-xs text-muted-foreground">Dados ricos coletados pelo agente, variam por sistema operacional.</p>
-                </div>
-
-                {/* Linux */}
-                {linuxExt ? (
-                  <div className="space-y-3">
-                    {linuxLsblk.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Montagens (lsblk)</p>
-                        <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                          <Table>
-                            <TableHeader>
-                              <TableRow className="border-slate-200 bg-slate-100/80">
-                                <TableHead className="text-xs text-slate-500">Nome</TableHead>
-                                <TableHead className="text-xs text-slate-500">Ponto de montagem</TableHead>
-                                <TableHead className="text-xs text-slate-500">FS</TableHead>
-                                <TableHead className="text-xs text-slate-500">Tamanho</TableHead>
-                              </TableRow>
-                            </TableHeader>
-                            <TableBody>
-                              {linuxLsblk.slice(0, 18).map((entry, idx) => {
-                                const name = entry.name ?? "—"
-                                const mp = entry.mountPoint ?? entry.mountpoint ?? "—"
-                                const fs = entry.fs ?? entry.fstype ?? "—"
-                                const sizeRaw = typeof entry.sizeBytes === "number" ? entry.sizeBytes : entry.size
-                                return (
-                                  <TableRow key={`lsblk-${idx}`} className="border-slate-100">
-                                    <TableCell className="text-sm text-foreground">{name}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{mp || "—"}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{fs || "—"}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{typeof sizeRaw === "number" ? formatBytes(sizeRaw) : "—"}</TableCell>
-                                  </TableRow>
-                                )
-                              })}
-                            </TableBody>
-                          </Table>
-                        </div>
-                      </div>
-                    ) : null}
-                    {linuxSmartEntries.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-emerald-50/40 p-3 dark:bg-emerald-900/10">
-                        <p className="text-xs font-semibold uppercase text-slate-500">SMART</p>
-                        <div className="mt-2 grid gap-2">
-                          {linuxSmartEntries.map((smartEntry, idx) => {
-                            const ok = smartEntry.smart_status?.passed !== false
-                            const model = smartEntry.model_name ?? smartEntry.model_family ?? "Disco"
-                            const serial = smartEntry.serial_number ?? smartEntry.device?.name ?? "—"
-                            return (
-                              <div
-                                key={`smart-${idx}`}
-                                className={cn(
-                                  "flex items-center justify-between gap-2 rounded-md border px-3 py-2 text-sm",
-                                  ok
-                                    ? "border-emerald-500/20 bg-emerald-500/15 text-emerald-700"
-                                    : "border-rose-500/20 bg-rose-500/15 text-rose-700"
-                                )}
-                              >
-                                <span className="font-medium text-foreground">
-                                  {model} <span className="text-muted-foreground">({serial})</span>
-                                </span>
-                                <Badge variant="outline" className="text-xs uppercase">
-                                  {ok ? "OK" : "ALERTA"}
-                                </Badge>
-                              </div>
-                            )
-                          })}
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {linuxExt.lspci ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">PCI</p>
-                        <pre className="mt-2 whitespace-pre-wrap break-words text-xs text-muted-foreground">{linuxExt.lspci}</pre>
-                      </div>
-                    ) : null}
-                    {linuxExt.lsusb ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">USB</p>
-                        <pre className="mt-2 whitespace-pre-wrap break-words text-xs text-muted-foreground">{linuxExt.lsusb}</pre>
-                      </div>
-                    ) : null}
-                  </div>
-                ) : null}
-
-                {/* Windows */}
-                {windowsExt ? (
-                  <div className="space-y-4">
-                    {/* Cards resumidos: CPU / RAM / GPU / Discos */}
-                    <div className="grid gap-3 sm:grid-cols-2 xl:grid-cols-5">
-                      <Card className="border-slate-200">
-                        <CardContent className="flex items-center gap-3 py-3">
-                          <Cpu className="size-5 text-slate-500" />
-                          <div className="min-w-0">
-                            <p className="text-xs text-muted-foreground">CPU</p>
-                            <p className="break-words text-sm font-semibold text-foreground">{winCpu?.Name ?? "—"}</p>
-                          </div>
-                        </CardContent>
-                      </Card>
-                      <Card className="border-slate-200">
-                        <CardContent className="flex items-center gap-3 py-3">
-                          <MemoryStick className="size-5 text-slate-500" />
-                          <div>
-                            <p className="text-xs text-muted-foreground">Memória total</p>
-                            <p className="text-sm font-semibold text-foreground">{formatBytes(winMemTotal)}</p>
-                          </div>
-                        </CardContent>
-                      </Card>
-                      <Card className="border-slate-200">
-                        <CardContent className="flex items-center gap-3 py-3">
-                          <Terminal className="size-5 text-slate-500" />
-                          <div className="min-w-0 space-y-0.5">
-                            <p className="text-xs text-muted-foreground">Windows</p>
-                            <p className="break-words text-sm font-semibold text-foreground">
-                              {windowsEditionLabel ?? device?.osName ?? "—"}
-                            </p>
-                            <p className="break-words text-xs text-muted-foreground">
-                              {windowsVersionLabel ?? windowsBuildLabel ?? "Versão desconhecida"}
-                            </p>
-                          </div>
-                        </CardContent>
-                      </Card>
-                      <Card className="border-slate-200">
-                        <CardContent className="flex items-center gap-3 py-3">
-                          <Monitor className="size-5 text-slate-500" />
-                          <div className="min-w-0 space-y-0.5">
-                            <p className="text-xs text-muted-foreground">GPU</p>
-                            <p className="break-words text-sm font-semibold text-foreground">
-                              {(windowsPrimaryGpu ?? primaryGpu)?.name ?? "—"}
-                            </p>
-                          </div>
-                        </CardContent>
-                      </Card>
-                      <Card className="border-slate-200">
-                        <CardContent className="flex items-center gap-3 py-3">
-                          <HardDrive className="size-5 text-slate-500" />
-                          <div>
-                            <p className="text-xs text-muted-foreground">Discos</p>
-                            <p className="text-sm font-semibold text-foreground">{winDiskStats.count} · {formatBytes(winDiskStats.total)}</p>
-                          </div>
-                        </CardContent>
-                      </Card>
-                    </div>
-                    <div className="grid gap-3 lg:grid-cols-2">
-                      <Card className="border-slate-200">
-                        <CardHeader className="pb-2">
-                          <CardTitle className="flex items-center gap-2 text-sm font-semibold">
-                            <Monitor className="size-4 text-slate-500" />
-                            Sistema operacional
-                          </CardTitle>
-                          <CardDescription>Build, licença e data de instalação</CardDescription>
-                        </CardHeader>
-                        <CardContent className="space-y-3 text-sm">
-                          <div className="flex flex-wrap gap-2">
-                            {windowsVersionLabel ? (
-                              <Badge className={BADGE_NEUTRAL}>
-                                <RefreshCcw className="size-3" />
-                                {windowsVersionLabel}
-                              </Badge>
-                            ) : null}
-                            {windowsBuildLabel ? (
-                              <Badge className={BADGE_NEUTRAL}>Build {windowsBuildLabel}</Badge>
-                            ) : null}
-                            {windowsLicenseStatusLabel ? (
-                              <Badge className={windowsActivationStatus ? BADGE_POSITIVE : BADGE_WARNING}>
-                                {windowsActivationStatus ? <ShieldCheck className="size-3" /> : <ShieldAlert className="size-3" />}
-                                {windowsLicenseStatusLabel}
-                              </Badge>
-                            ) : null}
-                          </div>
-                          <div className="grid gap-2">
-                            <DetailLine label="Nome do dispositivo" value={windowsComputerName ?? device?.hostname ?? "—"} classNameValue="break-words" />
-                            <DetailLine label="Edição" value={windowsEditionLabel ?? windowsOsInfo?.productName ?? "—"} classNameValue="break-words" />
-                            <DetailLine label="Experiência" value={windowsExperienceLabel ?? "—"} />
-                            <DetailLine label="Instalação" value={windowsInstallDateLabel ?? "—"} />
-                            <DetailLine label="ID do produto" value={windowsProductId ?? "—"} classNameValue="break-words" />
-                            <DetailLine label="Chave parcial" value={windowsPartialProductKey ?? "—"} classNameValue="break-words" />
-                            <DetailLine label="Proprietário registrado" value={windowsRegisteredOwner ?? "—"} classNameValue="break-words" />
-                            <DetailLine label="Número de série" value={windowsSerialNumber ?? "—"} />
-                          </div>
-                        </CardContent>
-                      </Card>
-
-                      <Card className="border-slate-200">
-                        <CardHeader className="pb-2">
-                          <CardTitle className="flex items-center gap-2 text-sm font-semibold">
-                            <Globe className="size-4 text-slate-500" />
-                            Identidade e dispositivo
-                          </CardTitle>
-                          <CardDescription>Associação a domínio, Azure AD e detalhes físicos</CardDescription>
-                        </CardHeader>
-                        <CardContent className="space-y-3 text-sm">
-                          <div className="grid gap-2">
-                            <DetailLine label="Fabricante" value={computerManufacturer ?? "—"} />
-                            <DetailLine label="Modelo" value={computerModel ?? "—"} />
-                            <DetailLine label="Tipo de sistema" value={computerPcTypeLabel ?? "—"} />
-                            <DetailLine label="Domínio" value={computerDomain ?? "—"} />
-                            <DetailLine label="Workgroup" value={computerWorkgroup ?? "—"} />
-                            <DetailLine label="Função" value={computerDomainRoleLabel ?? "—"} />
-                            <DetailLine label="Memória física" value={computerTotalMemoryLabel ?? "—"} />
-                          </div>
-                          <div className="flex flex-wrap gap-2 text-xs">
-                            {computerPartOfDomain !== undefined ? (
-                              <Badge className={computerPartOfDomain ? BADGE_POSITIVE : BADGE_WARNING}>
-                                {computerPartOfDomain ? <ShieldCheck className="size-3" /> : <ShieldQuestion className="size-3" />}
-                                {computerPartOfDomain ? `Domínio ativo${computerDomain ? ` (${computerDomain})` : ""}` : "Fora de domínio"}
-                              </Badge>
-                            ) : null}
-                            {azureAdJoined !== undefined ? (
-                              <Badge className={azureAdJoined ? BADGE_POSITIVE : BADGE_NEUTRAL}>
-                                <Cloud className="size-3" />
-                                {azureAdJoined ? "Azure AD conectado" : "Azure AD não conectado"}
-                              </Badge>
-                            ) : null}
-                            {azureDomainJoined !== undefined ? (
-                              <Badge className={BADGE_NEUTRAL}>
-                                <ShieldQuestion className="size-3" />
-                                Domínio local: {azureDomainJoined ? "Sim" : "Não"}
-                              </Badge>
-                            ) : null}
-                            {azureEnterpriseJoined !== undefined ? (
-                              <Badge className={BADGE_NEUTRAL}>
-                                <ShieldQuestion className="size-3" />
-                                Enterprise: {azureEnterpriseJoined ? "Sim" : "Não"}
-                              </Badge>
-                            ) : null}
-                          </div>
-                          {azureTenantName ? (
-                            <p className="text-xs text-muted-foreground">Tenant: {azureTenantName}</p>
-                          ) : null}
-                          {azureDeviceId ? (
-                            <p className="break-words text-xs text-muted-foreground">Device ID: {azureDeviceId}</p>
-                          ) : null}
-                          {azureUserSso ? (
-                            <p className="text-xs text-muted-foreground">Usuário SSO: {azureUserSso}</p>
-                          ) : null}
-                        </CardContent>
-                      </Card>
-
-                      <Card className="border-slate-200 lg:col-span-2">
-                        <CardHeader className="pb-2">
-                          <CardTitle className="flex items-center gap-2 text-sm font-semibold">
-                            <RefreshCcw className="size-4 text-slate-500" />
-                            Atualizações do Windows
-                          </CardTitle>
-                          <CardDescription>Configurações automáticas e histórico recente</CardDescription>
-                        </CardHeader>
-                        <CardContent className="flex flex-col gap-4 text-sm lg:flex-row lg:items-start lg:gap-8">
-                          <div className="flex-1 space-y-3">
-                            <div className="flex flex-wrap gap-2 text-xs">
-                              {windowsUpdateDisabled !== undefined ? (
-                                <Badge className={windowsUpdateDisabled ? BADGE_WARNING : BADGE_POSITIVE}>
-                                  {windowsUpdateDisabled ? <ShieldOff className="size-3" /> : <ShieldCheck className="size-3" />}
-                                  {windowsUpdateDisabled ? "Atualizações desativadas" : "Atualizações automáticas"}
-                                </Badge>
-                              ) : null}
-                              {windowsUpdateDetectionEnabled === false ? (
-                                <Badge className={BADGE_WARNING}>
-                                  <AlertTriangle className="size-3" />
-                                  Sem detecção automática
-                                </Badge>
-                              ) : null}
-                            </div>
-                            <div className="grid gap-2">
-                              <DetailLine label="Modo" value={windowsUpdateMode ?? "—"} layout="compact" />
-                              <DetailLine label="Agendamento" value={windowsUpdateScheduleLabel ?? "—"} layout="compact" />
-                              <DetailLine label="Último sucesso" value={windowsUpdateLastSuccessLabel ?? "—"} layout="compact" />
-                            </div>
-                          </div>
-                          {windowsHotfixes.length > 0 ? (
-                            <div className="w-full rounded-md border border-slate-200 bg-slate-50/80 p-3 lg:ml-auto lg:w-[320px] lg:basis-[320px] lg:flex-shrink-0 lg:self-stretch">
-                              <p className="text-xs font-semibold uppercase text-slate-500">Atualizações recentes</p>
-                              <ul className="mt-2 space-y-1 text-xs text-muted-foreground">
-                                {windowsHotfixes.slice(0, 3).map((fix) => (
-                                  <li key={fix.id} className="flex flex-col gap-1 border-b border-slate-200 pb-1 last:border-b-0 last:pb-0">
-                                    <span className="font-medium text-foreground">{fix.id}</span>
-                                    <span className="text-[11px] uppercase tracking-wide text-slate-500">{fix.installedLabel}</span>
-                                  </li>
-                                ))}
-                              </ul>
-                            </div>
-                          ) : null}
-                        </CardContent>
-                      </Card>
-
-                      <Card className="border-slate-200 lg:col-span-2">
-                        <CardHeader className="pb-2">
-                          <CardTitle className="flex items-center gap-2 text-sm font-semibold">
-                            <Shield className="size-4 text-slate-500" />
-                            Segurança do dispositivo
-                          </CardTitle>
-                          <CardDescription>Proteções do Windows, criptografia e firewall</CardDescription>
-                        </CardHeader>
-                        <CardContent className="space-y-4 text-sm">
-                          <div className="flex flex-wrap gap-2 text-xs">
-                            {windowsActivationStatus !== null && windowsActivationStatus !== undefined ? (
-                              <Badge className={windowsActivationStatus ? BADGE_POSITIVE : BADGE_WARNING}>
-                                {windowsActivationStatus ? <ShieldCheck className="size-3" /> : <ShieldAlert className="size-3" />}
-                                {windowsActivationStatus ? "Licença ativada" : "Licença pendente"}
-                              </Badge>
-                            ) : null}
-                            {defenderAntivirus !== undefined ? (
-                              <Badge className={defenderAntivirus ? BADGE_POSITIVE : BADGE_WARNING}>
-                                {defenderAntivirus ? <ShieldCheck className="size-3" /> : <ShieldAlert className="size-3" />}
-                                Antivírus {defenderAntivirus ? "ativo" : "inativo"}
-                              </Badge>
-                            ) : null}
-                            {defenderRealtime !== undefined ? (
-                              <Badge className={defenderRealtime ? BADGE_POSITIVE : BADGE_WARNING}>
-                                {defenderRealtime ? <ShieldCheck className="size-3" /> : <ShieldAlert className="size-3" />}
-                                Tempo real {defenderRealtime ? "ativo" : "inativo"}
-                              </Badge>
-                            ) : null}
-                            {secureBootSupported !== undefined ? (
-                              <Badge
-                                className={
-                                  secureBootEnabled === true
-                                    ? BADGE_POSITIVE
-                                    : secureBootSupported
-                                      ? BADGE_WARNING
-                                      : BADGE_NEUTRAL
-                                }
-                              >
-                                {secureBootEnabled
-                                  ? <Shield className="size-3" />
-                                  : secureBootSupported
-                                    ? <ShieldQuestion className="size-3" />
-                                    : <ShieldOff className="size-3" />}
-                                {secureBootSupported
-                                  ? secureBootEnabled === true
-                                    ? "Secure Boot ativo"
-                                    : "Secure Boot desabilitado"
-                                  : "Secure Boot não suportado"}
-                              </Badge>
-                            ) : null}
-                            {windowsBitLockerSummary ? (
-                              <Badge
-                                className={
-                                  windowsBitLockerSummary.protectedCount === windowsBitLockerSummary.total
-                                    ? BADGE_POSITIVE
-                                    : BADGE_WARNING
-                                }
-                              >
-                                <Lock className="size-3" />
-                                {windowsBitLockerSummary.protectedCount}/{windowsBitLockerSummary.total} BitLocker
-                              </Badge>
-                            ) : null}
-                            {tpmPresent !== undefined ? (
-                              <Badge className={tpmPresent ? BADGE_POSITIVE : BADGE_WARNING}>
-                                <Key className="size-3" />
-                                {tpmPresent ? (tpmReady ? "TPM pronto" : "TPM detectado") : "TPM ausente"}
-                              </Badge>
-                            ) : null}
-                            {windowsDeviceGuardDetails ? (
-                              <Badge className={windowsDeviceGuardDetails.vbs === 3 ? BADGE_POSITIVE : BADGE_NEUTRAL}>
-                                <ShieldQuestion className="size-3" />
-                                {describeVbsStatus(windowsDeviceGuardDetails.vbs) ?? "VBS desconhecido"}
-                              </Badge>
-                            ) : null}
-                            {windowsFirewallNormalized.length > 0 ? (
-                              <Badge
-                                className={
-                                  firewallEnabledCount === windowsFirewallNormalized.length ? BADGE_POSITIVE : BADGE_WARNING
-                                }
-                              >
-                                <Shield className="size-3" />
-                                Firewall {firewallEnabledCount}/{windowsFirewallNormalized.length}
-                              </Badge>
-                            ) : null}
-                          </div>
-
-                          {windowsDefender ? (
-                            <div>
-                              <p className="text-xs font-semibold uppercase text-slate-500">Defender</p>
-                              <div className="mt-1 grid gap-1 text-xs text-muted-foreground">
-                                <span>Modo: {defenderMode ?? "—"}</span>
-                                <span>
-                                  Antivírus: {defenderAntivirus === undefined ? "—" : defenderAntivirus ? "Ativo" : "Inativo"}
-                                </span>
-                                <span>
-                                  Tempo real: {defenderRealtime === undefined ? "—" : defenderRealtime ? "Ativo" : "Inativo"}
-                                </span>
-                              </div>
-                            </div>
-                          ) : null}
-
-                          {secureBootError ? (
-                            <div className="flex items-start gap-2 rounded-md border border-amber-200 bg-amber-50 p-3 text-xs text-amber-700">
-                              <AlertTriangle className="mt-0.5 size-3 shrink-0" />
-                              <span>{secureBootError}</span>
-                            </div>
-                          ) : null}
-
-                          {windowsBitLockerVolumes.length > 0 ? (
-                            <div>
-                              <div className="flex items-center justify-between gap-2">
-                                <p className="text-xs font-semibold uppercase text-slate-500">BitLocker</p>
-                                <Badge variant="outline" className="text-[11px] text-slate-600">
-                                  {windowsBitLockerSummary
-                                    ? `${windowsBitLockerSummary.protectedCount}/${windowsBitLockerSummary.total} protegidos`
-                                    : `${windowsBitLockerVolumes.length} volumes`}
-                                </Badge>
-                              </div>
-                              <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                                <Table>
-                                  <TableHeader>
-                                    <TableRow className="border-slate-200 bg-slate-100/80">
-                                      <TableHead className="text-xs text-slate-500">Volume</TableHead>
-                                      <TableHead className="text-xs text-slate-500">Proteção</TableHead>
-                                      <TableHead className="text-xs text-slate-500">Bloqueio</TableHead>
-                                      <TableHead className="text-xs text-slate-500">Método</TableHead>
-                                      <TableHead className="text-xs text-slate-500">% Cript.</TableHead>
-                                    </TableRow>
-                                  </TableHeader>
-                                  <TableBody>
-                                    {windowsBitLockerVolumes.map((volume, idx) => {
-                                      const record = toRecord(volume) ?? {}
-                                      const mount = readString(record, "MountPoint", "mountPoint") ?? "—"
-                                      const protection = readString(record, "ProtectionStatus", "protectionStatus") ?? "—"
-                                      const lock = readString(record, "LockStatus", "lockStatus") ?? "—"
-                                      const method = readString(record, "EncryptionMethod", "encryptionMethod") ?? "—"
-                                      const percent = readNumber(record, "EncryptionPercentage", "encryptionPercentage")
-                                      return (
-                                        <TableRow key={`bit-${idx}`} className="border-slate-100">
-                                          <TableCell className="text-sm">{mount}</TableCell>
-                                          <TableCell className="text-sm text-muted-foreground">{protection}</TableCell>
-                                          <TableCell className="text-sm text-muted-foreground">{lock}</TableCell>
-                                          <TableCell className="text-sm text-muted-foreground">{method}</TableCell>
-                                          <TableCell className="text-sm text-muted-foreground">
-                                            {percent != null ? formatPercent(percent) : "—"}
-                                          </TableCell>
-                                        </TableRow>
-                                      )
-                                    })}
-                                  </TableBody>
-                                </Table>
-                              </div>
-                            </div>
-                          ) : null}
-
-                          {windowsTpm ? (
-                            <div className="grid gap-1 text-xs text-muted-foreground">
-                              <p className="text-xs font-semibold uppercase text-slate-500">TPM</p>
-                              <span>Fabricante: {tpmManufacturer ?? "—"}</span>
-                              <span>Versão: {tpmVersion ?? "—"}</span>
-                              <span>
-                                Status:{" "}
-                                {tpmPresent === undefined
-                                  ? "—"
-                                  : [
-                                      tpmPresent ? "Presente" : "Ausente",
-                                      tpmEnabled ? "Habilitado" : "Desabilitado",
-                                      tpmReady ? "Pronto" : "Não pronto",
-                                      tpmActivated ? "Ativado" : "Inativo",
-                                    ].join(" · ")}
-                              </span>
-                            </div>
-                          ) : (
-                            <p className="text-xs text-muted-foreground">
-                              TPM: não foi possível coletar informações (requer privilégios administrativos no dispositivo).
-                            </p>
-                          )}
-
-                          {windowsDeviceGuardDetails ? (
-                            <div className="grid gap-1 text-xs text-muted-foreground">
-                              <p className="text-xs font-semibold uppercase text-slate-500">Device Guard</p>
-                              <span>{describeVbsStatus(windowsDeviceGuardDetails.vbs) ?? "—"}</span>
-                              {deviceGuardConfiguredLabels.length > 0 ? (
-                                <span>Configurado: {deviceGuardConfiguredLabels.join(", ")}</span>
-                              ) : null}
-                              {deviceGuardRunningLabels.length > 0 ? (
-                                <span>Em execução: {deviceGuardRunningLabels.join(", ")}</span>
-                              ) : null}
-                            </div>
-                          ) : null}
-
-                          {windowsFirewallNormalized.length > 0 ? (
-                            <div>
-                              <div className="flex items-center justify-between gap-2">
-                                <p className="text-xs font-semibold uppercase text-slate-500">Perfis de firewall</p>
-                                <Badge variant="outline" className="text-[11px] text-slate-600">
-                                  {firewallEnabledCount}/{windowsFirewallNormalized.length} ativos
-                                </Badge>
-                              </div>
-                              <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                                <Table>
-                                  <TableHeader>
-                                    <TableRow className="border-slate-200 bg-slate-100/80">
-                                      <TableHead className="text-xs text-slate-500">Perfil</TableHead>
-                                      <TableHead className="text-xs text-slate-500">Entrada</TableHead>
-                                      <TableHead className="text-xs text-slate-500">Saída</TableHead>
-                                    </TableRow>
-                                  </TableHeader>
-                                  <TableBody>
-                                    {windowsFirewallNormalized.map((profile, idx) => (
-                                      <TableRow key={`fw-${idx}`} className="border-slate-100">
-                                        <TableCell className="text-sm">{profile.name}</TableCell>
-                                        <TableCell className="text-sm text-muted-foreground">
-                                          {profile.inboundAction ?? "—"}
-                                        </TableCell>
-                                        <TableCell className="text-sm text-muted-foreground">
-                                          {profile.outboundAction ?? "—"}
-                                        </TableCell>
-                                      </TableRow>
-                                    ))}
-                                  </TableBody>
-                                </Table>
-                              </div>
-                            </div>
-                          ) : null}
-                        </CardContent>
-                      </Card>
-                    </div>
-
-                    {windowsCpuDetails.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">CPU</p>
-                        {windowsCpuDetails.slice(0, 1).map((cpuRecord, idx) => (
-                          <div key={`cpu-${idx}`} className="mt-2 grid gap-1 text-sm text-muted-foreground">
-                            <DetailLine label="Modelo" value={cpuRecord?.Name ?? "—"} classNameValue="break-words" />
-                            <DetailLine label="Fabricante" value={cpuRecord?.Manufacturer ?? "—"} />
-                            <DetailLine label="Socket" value={cpuRecord?.SocketDesignation ?? "—"} />
-                            <DetailLine label="Núcleos" value={cpuRecord?.NumberOfCores != null ? `${cpuRecord.NumberOfCores}` : "—"} />
-                            <DetailLine label="Threads" value={cpuRecord?.NumberOfLogicalProcessors != null ? `${cpuRecord.NumberOfLogicalProcessors}` : "—"} />
-                            <DetailLine label="L2" value={cpuRecord?.L2CacheSize != null ? `${cpuRecord.L2CacheSize} KB` : "—"} />
-                            <DetailLine label="L3" value={cpuRecord?.L3CacheSize != null ? `${cpuRecord.L3CacheSize} KB` : "—"} />
-                            <DetailLine label="Clock máx" value={cpuRecord?.MaxClockSpeed != null ? `${cpuRecord.MaxClockSpeed} MHz` : "—"} />
-                          </div>
-                        ))}
-                      </div>
-                    ) : null}
-
-                    {windowsExt.baseboard || windowsExt.bios ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Placa-mãe / BIOS</p>
-                        <div className="mt-2 grid gap-1 text-sm text-muted-foreground">
-                          {(() => {
-                            const b = Array.isArray(windowsExt.baseboard) ? windowsExt.baseboard[0] : windowsExt.baseboard
-                            const bios = Array.isArray(windowsExt.bios) ? windowsExt.bios[0] : windowsExt.bios
-                            return (
-                              <>
-                                <DetailLine label="Board" value={b ? `${String(b?.["Manufacturer"] ?? "")} ${String(b?.["Product"] ?? "")}`.trim() : "—"} />
-                                <DetailLine label="Board SN" value={b ? String(b?.["SerialNumber"] ?? "—") : "—"} />
-                                <DetailLine label="BIOS" value={bios ? `${String(bios?.["Manufacturer"] ?? "")} ${String(bios?.["SMBIOSBIOSVersion"] ?? "")}`.trim() : "—"} />
-                              </>
-                            )
-                          })()}
-                        </div>
-                      </div>
-                    ) : null}
-                    {windowsServices.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Serviços</p>
-                        <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                          <Table>
-                            <TableHeader>
-                              <TableRow className="border-slate-200 bg-slate-100/80">
-                                <TableHead className="text-xs text-slate-500">Nome</TableHead>
-                                <TableHead className="text-xs text-slate-500">Exibição</TableHead>
-                                <TableHead className="text-xs text-slate-500">Status</TableHead>
-                              </TableRow>
-                            </TableHeader>
-                            <TableBody>
-                              {windowsServices.slice(0, 10).map((service, index) => {
-                                const record = toRecord(service) ?? {}
-                                const name = readString(record, "Name", "name") ?? "—"
-                                const displayName = readString(record, "DisplayName", "displayName") ?? "—"
-                                const status = readString(record, "Status", "status") ?? "—"
-                                return (
-                                  <TableRow key={`svc-${index}`} className="border-slate-100">
-                                    <TableCell className="text-sm">{name}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{displayName}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{status}</TableCell>
-                                  </TableRow>
-                                )
-                              })}
-                            </TableBody>
-                          </Table>
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {normalizedWindowsSoftware.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <div className="flex flex-col gap-2 sm:flex-row sm:items-center sm:justify-between">
-                          <p className="text-xs font-semibold uppercase text-slate-500">Aplicativos instalados</p>
-                          {normalizedWindowsSoftware.length > 12 ? (
-                            <Button
-                              type="button"
-                              variant="ghost"
-                              size="sm"
-                              className="h-7 px-2 text-xs text-slate-600 hover:bg-slate-200/60"
-                              onClick={() => setShowAllWindowsSoftware((prev) => !prev)}
-                            >
-                              {showAllWindowsSoftware ? "Mostrar menos" : `Ver todos (${normalizedWindowsSoftware.length})`}
-                            </Button>
-                          ) : null}
-                        </div>
-                        <ul className="mt-2 space-y-2">
-                          {displayedWindowsSoftware.map((softwareItem, index) => {
-                            const initials = collectInitials(softwareItem.name)
-                            const installedAt = formatInstallDate(softwareItem.installDate)
-                            return (
-                              <li key={`sw-${index}`} className="flex items-start gap-3 rounded-md border border-slate-200 bg-white px-3 py-2">
-                                <span className="mt-0.5 flex h-8 w-8 shrink-0 items-center justify-center rounded-full bg-slate-200 text-xs font-semibold uppercase text-slate-700">
-                                  {initials}
-                                </span>
-                                <div className="flex-1 space-y-1">
-                                  <div className="flex flex-wrap items-center gap-2">
-                                    <span className="text-sm font-semibold text-foreground">{softwareItem.name}</span>
-                                    {softwareItem.version ? (
-                                      <Badge variant="outline" className="border-slate-300 bg-slate-100 text-[11px] text-slate-700">
-                                        {softwareItem.version}
-                                      </Badge>
-                                    ) : null}
-                                  </div>
-                                  <div className="flex flex-wrap gap-2 text-xs text-muted-foreground">
-                                    {softwareItem.publisher ? <span>{softwareItem.publisher}</span> : null}
-                                    {installedAt ? <span>Instalado em {installedAt}</span> : null}
-                                  </div>
-                                </div>
-                              </li>
-                            )
-                          })}
-                        </ul>
-                      </div>
-                    ) : null}
-
-                    {windowsMemoryModules.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Módulos de memória</p>
-                        <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                          <Table>
-                            <TableHeader>
-                              <TableRow className="border-slate-200 bg-slate-100/80">
-                                <TableHead className="text-xs text-slate-500">Banco</TableHead>
-                                <TableHead className="text-xs text-slate-500">Capacidade</TableHead>
-                                <TableHead className="text-xs text-slate-500">Fabricante</TableHead>
-                                <TableHead className="text-xs text-slate-500">PartNumber</TableHead>
-                                <TableHead className="text-xs text-slate-500">Clock</TableHead>
-                              </TableRow>
-                            </TableHeader>
-                            <TableBody>
-                              {windowsMemoryModules.map((module, idx) => {
-                                const record = toRecord(module) ?? {}
-                                const bank = readString(record, "BankLabel", "bankLabel") ?? "—"
-                                const capacityBytes =
-                                  parseBytesLike(record["Capacity"]) ?? parseBytesLike(record["capacity"]) ?? 0
-                                const manufacturer = readString(record, "Manufacturer", "manufacturer") ?? "—"
-                                const partNumber = readString(record, "PartNumber", "partNumber") ?? "—"
-                                const clockValue = readNumber(
-                                  record,
-                                  "ConfiguredClockSpeed",
-                                  "configuredClockSpeed",
-                                  "Speed",
-                                  "speed"
-                                )
-                                const clockLabel =
-                                  typeof clockValue === "number" && Number.isFinite(clockValue)
-                                    ? `${clockValue} MHz`
-                                    : "—"
-                                return (
-                                  <TableRow key={`mem-${idx}`} className="border-slate-100">
-                                    <TableCell className="text-sm">{bank}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">
-                                      {capacityBytes > 0 ? formatBytes(capacityBytes) : "—"}
-                                    </TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{manufacturer}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{partNumber}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{clockLabel}</TableCell>
-                                  </TableRow>
-                                )
-                              })}
-                            </TableBody>
-                          </Table>
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {windowsVideoControllers.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Adaptadores de vídeo</p>
-                        <ul className="mt-2 grid gap-1 text-xs text-muted-foreground">
-                          {windowsVideoControllers.map((controller, idx) => {
-                            const record = toRecord(controller) ?? {}
-                            const normalized = normalizeGpuSource(record)
-                            const name =
-                              normalized?.name ??
-                              readString(record, "Name", "name") ??
-                              "—"
-                            const ram =
-                              normalized?.memoryBytes ??
-                              parseBytesLike(record["AdapterRAM"]) ??
-                              undefined
-                            const driver = normalized?.driver ?? readString(record, "DriverVersion", "driverVersion")
-                            const vendor = normalized?.vendor ?? readString(record, "AdapterCompatibility")
-                            return (
-                              <li key={`vid-${idx}`}>
-                                <span className="font-medium text-foreground">{name}</span>
-                                {typeof ram === "number" && ram > 0 ? <span className="ml-1">{formatBytes(ram)}</span> : null}
-                                {vendor ? <span className="ml-1 text-muted-foreground">· {vendor}</span> : null}
-                                {driver ? <span className="ml-1">· Driver {driver}</span> : null}
-                              </li>
-                            )
-                          })}
-                        </ul>
-                      </div>
-                    ) : null}
-
-                    {windowsDiskEntries.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Discos físicos</p>
-                        <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                          <Table>
-                            <TableHeader>
-                              <TableRow className="border-slate-200 bg-slate-100/80">
-                                <TableHead className="text-xs text-slate-500">Modelo</TableHead>
-                                <TableHead className="text-xs text-slate-500">Tamanho</TableHead>
-                                <TableHead className="text-xs text-slate-500">Interface</TableHead>
-                                <TableHead className="text-xs text-slate-500">Tipo</TableHead>
-                                <TableHead className="text-xs text-slate-500">Serial</TableHead>
-                              </TableRow>
-                            </TableHeader>
-                            <TableBody>
-                              {windowsDiskEntries.map((disk, idx) => {
-                                const record = toRecord(disk) ?? {}
-                                const model = readString(record, "Model", "model")
-                                const serial = readString(record, "SerialNumber", "serialNumber")
-                                const size = parseBytesLike(record["Size"])
-                                const iface = readString(record, "InterfaceType", "interfaceType")
-                                const media = readString(record, "MediaType", "mediaType")
-                                return (
-                                  <TableRow key={`diskp-${idx}`} className="border-slate-100">
-                                    <TableCell className="text-sm">{model ?? serial ?? "—"}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">
-                                      {typeof size === "number" && size > 0 ? formatBytes(size) : "—"}
-                                    </TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{iface ?? "—"}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{media ?? "—"}</TableCell>
-                                    <TableCell className="text-sm text-muted-foreground">{serial ?? "—"}</TableCell>
-                                  </TableRow>
-                                )
-                              })}
-                            </TableBody>
-                          </Table>
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {/* Bateria */}
-                    {windowsBatteryInfo?.Present && windowsBatteryInfo.Batteries.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Bateria</p>
-                        <div className="mt-2 space-y-2">
-                          {windowsBatteryInfo.Batteries.map((battery, idx) => (
-                            <div key={`bat-${idx}`} className="grid gap-1 text-sm text-muted-foreground">
-                              <DetailLine label="Nome" value={battery.Name ?? "Bateria"} />
-                              <DetailLine
-                                label="Status"
-                                value={battery.BatteryStatusText ?? (battery.BatteryStatus != null ? `Código ${battery.BatteryStatus}` : "—")}
-                              />
-                              {battery.EstimatedChargeRemaining != null && (
-                                <DetailLine label="Carga" value={`${battery.EstimatedChargeRemaining}%`} />
-                              )}
-                              {battery.EstimatedRunTime != null && battery.EstimatedRunTime > 0 && battery.EstimatedRunTime < 71582788 && (
-                                <DetailLine label="Tempo restante" value={`${Math.floor(battery.EstimatedRunTime / 60)}h ${battery.EstimatedRunTime % 60}min`} />
-                              )}
-                              {battery.DesignCapacity != null && battery.DesignCapacity > 0 && (
-                                <DetailLine label="Capacidade de projeto" value={`${battery.DesignCapacity} mWh`} />
-                              )}
-                              {battery.FullChargeCapacity != null && battery.FullChargeCapacity > 0 && (
-                                <DetailLine label="Capacidade atual" value={`${battery.FullChargeCapacity} mWh`} />
-                              )}
-                            </div>
-                          ))}
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {/* Sensores térmicos */}
-                    {windowsThermalSensors.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Sensores térmicos</p>
-                        <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                          <Table>
-                            <TableHeader>
-                              <TableRow className="border-slate-200 bg-slate-100/80">
-                                <TableHead className="text-xs text-slate-500">Sensor</TableHead>
-                                <TableHead className="text-xs text-slate-500">Temperatura</TableHead>
-                                <TableHead className="text-xs text-slate-500">Crítico</TableHead>
-                                <TableHead className="text-xs text-slate-500">Fonte</TableHead>
-                              </TableRow>
-                            </TableHeader>
-                            <TableBody>
-                              {windowsThermalSensors.map((sensor, idx) => (
-                                <TableRow key={`thermal-${idx}`} className="border-slate-100">
-                                  <TableCell className="text-sm">{sensor.Name ?? sensor.Parent ?? "Sensor"}</TableCell>
-                                  <TableCell className="text-sm text-muted-foreground">
-                                    {sensor.TemperatureCelsius != null ? `${sensor.TemperatureCelsius}°C` : "—"}
-                                  </TableCell>
-                                  <TableCell className="text-sm text-muted-foreground">
-                                    {sensor.CriticalTripPoint != null ? `${sensor.CriticalTripPoint}°C` : "—"}
-                                  </TableCell>
-                                  <TableCell className="text-sm text-muted-foreground">{sensor.Source ?? "—"}</TableCell>
-                                </TableRow>
-                              ))}
-                            </TableBody>
-                          </Table>
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {/* Adaptadores de rede */}
-                    {windowsNetworkAdapters.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Adaptadores de rede</p>
-                        <div className="mt-2 overflow-hidden rounded-md border border-slate-200">
-                          <Table>
-                            <TableHeader>
-                              <TableRow className="border-slate-200 bg-slate-100/80">
-                                <TableHead className="text-xs text-slate-500">Nome</TableHead>
-                                <TableHead className="text-xs text-slate-500">MAC</TableHead>
-                                <TableHead className="text-xs text-slate-500">Velocidade</TableHead>
-                                <TableHead className="text-xs text-slate-500">Status</TableHead>
-                              </TableRow>
-                            </TableHeader>
-                            <TableBody>
-                              {windowsNetworkAdapters.slice(0, 10).map((adapter, idx) => (
-                                <TableRow key={`netadapter-${idx}`} className="border-slate-100">
-                                  <TableCell className="text-sm">{adapter.NetConnectionID ?? adapter.Name ?? "—"}</TableCell>
-                                  <TableCell className="text-sm text-muted-foreground">{adapter.MACAddress ?? "—"}</TableCell>
-                                  <TableCell className="text-sm text-muted-foreground">
-                                    {adapter.Speed != null && adapter.Speed > 0
-                                      ? adapter.Speed >= 1000000000
-                                        ? `${(adapter.Speed / 1000000000).toFixed(1)} Gbps`
-                                        : `${(adapter.Speed / 1000000).toFixed(0)} Mbps`
-                                      : "—"}
-                                  </TableCell>
-                                  <TableCell className="text-sm text-muted-foreground">{adapter.StatusText ?? "—"}</TableCell>
-                                </TableRow>
-                              ))}
-                            </TableBody>
-                          </Table>
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {/* Monitores */}
-                    {windowsMonitors.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Monitores</p>
-                        <ul className="mt-2 grid gap-2 text-sm text-muted-foreground">
-                          {windowsMonitors.map((monitor, idx) => (
-                            <li key={`monitor-${idx}`} className="rounded border border-slate-200 bg-white px-3 py-2">
-                              <span className="font-medium text-foreground">
-                                {monitor.UserFriendlyName ?? monitor.ManufacturerName ?? "Monitor"}
-                              </span>
-                              <div className="mt-1 flex flex-wrap gap-2 text-xs">
-                                {monitor.ManufacturerName && <span>Fabricante: {monitor.ManufacturerName}</span>}
-                                {monitor.SerialNumberID && <span>· Serial: {monitor.SerialNumberID}</span>}
-                                {monitor.YearOfManufacture && <span>· Ano: {monitor.YearOfManufacture}</span>}
-                              </div>
-                            </li>
-                          ))}
-                        </ul>
-                      </div>
-                    ) : null}
-
-                    {/* Chassis / Gabinete */}
-                    {windowsChassisInfo ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Gabinete / Chassis</p>
-                        <div className="mt-2 grid gap-1 text-sm text-muted-foreground">
-                          <DetailLine
-                            label="Tipo"
-                            value={windowsChassisInfo.ChassisTypesText?.join(", ") ?? "—"}
-                          />
-                          <DetailLine label="Fabricante" value={windowsChassisInfo.Manufacturer ?? "—"} />
-                          <DetailLine label="Serial" value={windowsChassisInfo.SerialNumber ?? "—"} />
-                          {windowsChassisInfo.SMBIOSAssetTag && windowsChassisInfo.SMBIOSAssetTag !== "Default string" && (
-                            <DetailLine label="Asset Tag" value={windowsChassisInfo.SMBIOSAssetTag} />
-                          )}
-                        </div>
-                      </div>
-                    ) : null}
-
-                    {/* Último reinício */}
-                    {windowsBootInfo ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Último reinício</p>
-                        <div className="mt-2 grid gap-1 text-sm text-muted-foreground">
-                          <DetailLine
-                            label="Data/Hora"
-                            value={windowsBootInfo.LastBootTime
-                              ? format(new Date(windowsBootInfo.LastBootTime), "dd/MM/yyyy 'às' HH:mm", { locale: ptBR })
-                              : "—"
-                            }
-                          />
-                          <DetailLine
-                            label="Tempo ligado"
-                            value={windowsBootInfo.UptimeSeconds
-                              ? formatDistanceToNowStrict(Date.now() - (windowsBootInfo.UptimeSeconds * 1000), { locale: ptBR, addSuffix: false })
-                              : "—"
-                            }
-                          />
-                          <DetailLine
-                            label="Reinícios (30 dias)"
-                            value={windowsBootInfo.BootCountLast30Days?.toString() ?? "—"}
-                          />
-                        </div>
-                      </div>
-                    ) : null}
-
-                  </div>
-                ) : null}
-
-                {/* macOS */}
-                {macosExt ? (
-                  <div className="space-y-3">
-                    {Array.isArray(macosExt.packages) && macosExt.packages.length > 0 ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Pacotes</p>
-                        <p className="mt-1 text-xs text-muted-foreground">{macosExt.packages.slice(0, 8).join(", ")}</p>
-                      </div>
-                    ) : null}
-                    {macosExt.launchctl ? (
-                      <div className="rounded-md border border-slate-200 bg-slate-50/60 p-3">
-                        <p className="text-xs font-semibold uppercase text-slate-500">Launchctl</p>
-                        <pre className="mt-2 whitespace-pre-wrap break-words text-xs text-muted-foreground">{macosExt.launchctl}</pre>
-                      </div>
-                    ) : null}
-                  </div>
-                ) : null}
-              </section>
-            ) : null}
-
-            <div className="flex flex-wrap gap-2 pt-2">
-              {Array.isArray(software) && software.length > 0 ? (
-                <Button size="sm" variant="outline" onClick={() => exportCsv(software, "softwares.csv")}>Softwares CSV</Button>
-              ) : null}
-              {Array.isArray(metadata?.services) && metadata.services.length > 0 ? (
-                <Button size="sm" variant="outline" onClick={() => exportCsv(metadata.services as Array<Record<string, unknown>>, "servicos.csv")}>Serviços CSV</Button>
-              ) : null}
-            </div>
-            {fleet ? (
-              <section className="space-y-2 text-sm text-muted-foreground">
-                <Separator />
-                <div className="flex items-center justify-between">
-                  <span>ID Fleet</span>
-                  <span className="font-medium text-foreground">{fleet.id ?? "—"}</span>
-                </div>
-                <div className="flex items-center justify-between">
-                  <span>Team ID</span>
-                  <span className="font-medium text-foreground">{fleet.teamId ?? "—"}</span>
-                </div>
-                <div className="flex items-center justify-between">
-                  <span>Detalhes atualizados</span>
-                  <span className="font-medium text-foreground">
-                    {fleet.detailUpdatedAt ? formatDate(new Date(String(fleet.detailUpdatedAt))) : "—"}
-                  </span>
-                </div>
-                <div className="flex items-center justify-between">
-                  <span>Versão osquery</span>
-                  <span className="font-medium text-foreground">{fleet.osqueryVersion ?? "—"}</span>
-                </div>
-              </section>
-            ) : null}
-
-            {software && software.length > 0 ? (
-              <section className="space-y-2">
-                <h4 className="text-sm font-semibold">Softwares detectados</h4>
-                <div className="rounded-md border border-slate-200 bg-slate-50/60">
-                  <Table>
-                    <TableHeader>
-                      <TableRow className="border-slate-200 bg-slate-100/80">
-                        <TableHead className="text-xs text-slate-500">Nome</TableHead>
-                        <TableHead className="text-xs text-slate-500">Versão</TableHead>
-                        <TableHead className="text-xs text-slate-500">Fonte</TableHead>
-                      </TableRow>
-                    </TableHeader>
-                    <TableBody>
-                      {software.slice(0, 6).map((item, index) => (
-                        <TableRow key={`${item.name ?? "software"}-${index}`} className="border-slate-100">
-                          <TableCell className="text-sm text-foreground">{item.name ?? "—"}</TableCell>
-                          <TableCell className="text-sm text-muted-foreground">{item.version ?? "—"}</TableCell>
-                          <TableCell className="text-sm text-muted-foreground">{item.source ?? "—"}</TableCell>
-                        </TableRow>
-                      ))}
-                    </TableBody>
-                  </Table>
-                  {software.length > 6 ? (
-                    <p className="px-3 py-2 text-xs text-muted-foreground">
-                      +{software.length - 6} softwares adicionais sincronizados via Fleet.
-                    </p>
-                  ) : null}
-                </div>
-              </section>
-            ) : null}
-
-            {device ? (
-              <section className="space-y-2 rounded-md border border-rose-200 bg-rose-50/60 p-3">
-                <div className="space-y-1">
-                  <h4 className="text-sm font-semibold text-rose-700">Zona perigosa</h4>
-                  <p className="text-xs text-rose-600">
-                    Excluir o dispositivo revoga o token atual e remove os dados de inventário sincronizados.
-                  </p>
-                </div>
-                <Button variant="destructive" size="sm" onClick={() => setDeleteDialog(true)}>Excluir dispositivo</Button>
-              </section>
-            ) : null}
-
-            <Dialog open={openDialog} onOpenChange={setOpenDialog}>
-              <div className="flex flex-wrap items-center justify-end gap-2">
-              {device ? (
-                <Button size="sm" variant="outline" className="inline-flex items-center gap-2" onClick={() => setIsSingleExportOpen(true)}>
-                  <Download className="size-4" /> Exportar planilha
-                </Button>
-              ) : null}
-                <DialogTrigger asChild>
-                  <Button size="sm" variant="outline" onClick={() => setOpenDialog(true)}>Inventário completo</Button>
-                </DialogTrigger>
-              </div>
-              <DialogContent className="max-w-3xl">
-                <DialogHeader>
-          <DialogTitle>Inventário completo — {device.displayName ?? device.hostname ?? "Dispositivo"}</DialogTitle>
-                </DialogHeader>
-                <div className="space-y-2">
-                  <div className="flex flex-col gap-2 sm:flex-row sm:items-center sm:justify-between">
-                    <Input
-                      placeholder="Buscar no JSON"
-                      value={dialogQuery}
-                      onChange={(e) => setDialogQuery(e.target.value)}
-                      className="sm:flex-1"
-                    />
-                    <div className="flex flex-col gap-2 sm:flex-row sm:items-center sm:gap-3">
-                      <Button
-                        type="button"
-                        variant="outline"
-                        size="sm"
-                        onClick={handleDownloadInventoryJson}
-                        className="inline-flex items-center gap-2"
-                      >
-                        <Download className="size-4" /> Baixar JSON
-                      </Button>
-                      {device ? (
-                        <Button type="button" variant="outline" size="sm" asChild className="inline-flex items-center gap-2">
-                          <a href={`/api/admin/devices/${device.id}/inventory.xlsx`} download>
-                            <Download className="size-4" /> Baixar planilha
-                          </a>
-                        </Button>
-                      ) : null}
-                    </div>
-                  </div>
-                  <div className="max-h-[60vh] overflow-auto rounded-md border border-slate-200 bg-slate-50/60 p-3 text-xs">
-                    <pre className="whitespace-pre-wrap break-words text-muted-foreground" dangerouslySetInnerHTML={{ __html: filteredJsonHtml
-                      .replaceAll("__HIGHLIGHT__", '<mark class="bg-yellow-200 text-foreground">')
-                      .replaceAll("__END__", '</mark>')
-                    }} />
-                  </div>
-                </div>
-              </DialogContent>
-            </Dialog>
-
-            {/* Exportação individual: seleção de colunas */}
-            <Dialog open={isSingleExportOpen} onOpenChange={(open) => (!singleExporting ? setIsSingleExportOpen(open) : null)}>
-              <DialogContent className="max-w-2xl space-y-4">
-                <DialogHeader>
-                  <DialogTitle>Exportar planilha — {device.displayName ?? device.hostname ?? "Dispositivo"}</DialogTitle>
-                  <DialogDescription>Escolha as colunas a incluir na exportação.</DialogDescription>
-                </DialogHeader>
-                <div className="space-y-3">
-                  <div className="flex items-center justify-between">
-                    <p className="text-sm font-semibold text-slate-900">Colunas</p>
-                    <div className="flex items-center gap-2">
-                      <Button type="button" variant="ghost" size="sm" onClick={selectAllSingleColumns} disabled={singleExporting} className="gap-2">
-                        <CheckSquare className="size-4" /> Selecionar todas
-                      </Button>
-                      <Separator orientation="vertical" className="h-4" />
-                      <Button type="button" variant="ghost" size="sm" onClick={resetSingleColumns} disabled={singleExporting} className="gap-2">
-                        <RotateCcw className="size-4" /> Restaurar padrão
-                      </Button>
-                    </div>
-                  </div>
-                  <div className="grid gap-3 sm:grid-cols-2">
-                    {baseColumnOptionsSingle.map((col) => {
-                      const checked = singleColumns.some((c) => c.key === col.key)
-                      return (
-                        <label key={col.key} className="flex items-center gap-2 text-sm text-slate-700">
-                          <Checkbox
-                            checked={checked}
-                            onCheckedChange={(value) => toggleSingleColumn(col.key, value === true || value === "indeterminate")}
-                            disabled={singleExporting}
-                          />
-                          <span>{col.label}</span>
-                        </label>
-                      )
-                    })}
-                  </div>
-                  {customColumnOptionsSingle.length > 0 ? (
-                    <div className="space-y-2">
-                      <p className="text-xs font-semibold uppercase text-slate-500">Campos personalizados</p>
-                      <div className="grid gap-3 sm:grid-cols-2">
-                        {customColumnOptionsSingle.map((col) => {
-                          const checked = singleColumns.some((c) => c.key === col.key)
-                          return (
-                            <label key={col.key} className="flex items-center gap-2 text-sm text-slate-700">
-                              <Checkbox
-                                checked={checked}
-                                onCheckedChange={(value) => toggleSingleColumn(col.key, value === true || value === "indeterminate", col.label)}
-                                disabled={singleExporting}
-                              />
-                              <span>{col.label}</span>
-                            </label>
-                          )
-                        })}
-                      </div>
-                    </div>
-                  ) : null}
-                  <p className="text-xs text-slate-500">{singleColumns.length} coluna{singleColumns.length === 1 ? "" : "s"} selecionada{singleColumns.length === 1 ? "" : "s"}.</p>
-                </div>
-                {singleExportError ? <p className="text-sm text-destructive">{singleExportError}</p> : null}
-                <DialogFooter className="gap-2 sm:gap-2">
-                  <Button type="button" variant="outline" onClick={() => setIsSingleExportOpen(false)} disabled={singleExporting}>
-                    Cancelar
-                  </Button>
-                  <Button type="button" onClick={handleExportSingle} disabled={singleExporting} className="gap-2">
-                    {singleExporting ? (
-                      <>
-                        <Spinner className="mr-2 size-4" /> Exportando...
-                      </>
-                    ) : (
-                      <>
-                        <Download className="size-4" /> Exportar
-                      </>
-                    )}
-                  </Button>
-                </DialogFooter>
-              </DialogContent>
-            </Dialog>
-
-            {/* Editor de campos personalizados */}
-            <Dialog open={customFieldsEditorOpen} onOpenChange={(open) => setCustomFieldsEditorOpen(open)}>
-              <DialogContent className="max-w-2xl space-y-4">
-                <DialogHeader>
-                  <DialogTitle>Campos personalizados — {device.displayName ?? device.hostname ?? "Dispositivo"}</DialogTitle>
-                  <DialogDescription>
-                    Adicione e ajuste informações complementares deste dispositivo.
-                    {device.deviceType && device.deviceType !== "all" && (
-                      <span className="mt-1 block text-xs text-slate-400">
-                        Exibindo campos para {device.deviceType === "mobile" ? "celulares" : device.deviceType === "desktop" ? "desktops" : device.deviceType}.
-                      </span>
-                    )}
-                  </DialogDescription>
-                </DialogHeader>
-                <div className="space-y-3">
-                  <div className="flex items-center justify-between">
-                    <p className="text-sm font-semibold text-slate-900">Valores</p>
-                    <div className="flex items-center gap-2">
-                      <Button size="sm" variant="outline" onClick={() => setNewFieldOpen((v) => !v)}>
-                        {newFieldOpen ? "Cancelar" : "Novo campo"}
-                      </Button>
-                    </div>
-                  </div>
-                  {newFieldOpen ? (
-                    <div className="space-y-3 rounded-lg border border-slate-200 p-3">
-                      <div className="grid gap-2 sm:grid-cols-[1fr_160px] sm:gap-3">
-                        <div className="space-y-1">
-                          <label className="text-xs font-medium text-slate-700">Rótulo</label>
-                          <Input value={newFieldLabel} onChange={(e) => setNewFieldLabel(e.target.value)} placeholder="Ex.: Patrimônio" />
-                        </div>
-                        <div className="space-y-1">
-                          <label className="text-xs font-medium text-slate-700">Tipo</label>
-                          <Select value={newFieldType} onValueChange={setNewFieldType}>
-                            <SelectTrigger><SelectValue placeholder="Selecione" /></SelectTrigger>
-                            <SelectContent>
-                              <SelectItem value="text">Texto</SelectItem>
-                              <SelectItem value="number">Número</SelectItem>
-                              <SelectItem value="date">Data</SelectItem>
-                              <SelectItem value="boolean">Verdadeiro/Falso</SelectItem>
-                              <SelectItem value="select">Seleção</SelectItem>
-                              <SelectItem value="multiselect">Seleção múltipla</SelectItem>
-                            </SelectContent>
-                          </Select>
-                        </div>
-                      </div>
-                      {(newFieldType === "select" || newFieldType === "multiselect") ? (
-                        <div className="space-y-2">
-                          <label className="text-xs font-medium text-slate-700">Opções</label>
-                          <div className="space-y-2">
-                            {newFieldOptions.map((opt, idx) => (
-                              <div key={idx} className="grid gap-2 sm:grid-cols-2">
-                                <Input
-                                  placeholder="Rótulo"
-                                  value={opt.label}
-                                  onChange={(e) => setNewFieldOptions((prev) => prev.map((o, i) => i === idx ? { ...o, label: e.target.value } : o))}
-                                />
-                                <Input
-                                  placeholder="Valor"
-                                  value={opt.value}
-                                  onChange={(e) => setNewFieldOptions((prev) => prev.map((o, i) => i === idx ? { ...o, value: e.target.value } : o))}
-                                />
-                              </div>
-                            ))}
-                          </div>
-                          <div className="flex items-center gap-2">
-                            <Button type="button" size="sm" variant="outline" onClick={() => setNewFieldOptions((prev) => [...prev, { label: "", value: "" }])}>Adicionar opção</Button>
-                            {newFieldOptions.length > 0 ? (
-                              <Button type="button" size="sm" variant="ghost" onClick={() => setNewFieldOptions((prev) => prev.slice(0, -1))}>Remover última</Button>
-                            ) : null}
-                          </div>
-                        </div>
-                      ) : null}
-                      <div className="flex justify-end gap-2">
-                        <Button type="button" size="sm" onClick={handleCreateNewField}>Criar</Button>
-                      </div>
-                    </div>
-                  ) : null}
-
-                  {editableFields.length === 0 ? (
-                    <div className="rounded-md border border-dashed border-slate-200 p-4 text-center">
-                      <p className="text-sm text-muted-foreground">Nenhum campo disponível para {device.deviceType === "mobile" ? "celulares" : device.deviceType === "desktop" ? "desktops" : "este tipo de dispositivo"}.</p>
-                      <p className="mt-1 text-xs text-slate-400">Clique em "Novo campo" para criar um campo específico para este dispositivo.</p>
-                    </div>
-                  ) : (
-                    <div className="grid gap-3">
-                      {editableFields.map((field) => {
-                        const value = customFieldValues[field.id] ?? customFieldValues[field.key] ?? null
-                        const setValue = (v: unknown) => setCustomFieldValues((prev) => ({ ...prev, [field.id]: v }))
-                        return (
-                          <div key={field.id} className="grid gap-1">
-                            <label className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{field.label}</label>
-                            {field.type === "text" ? (
-                              <div className="flex items-center gap-2">
-                                <Input value={(value as string) ?? ""} onChange={(e) => setValue(e.target.value)} className="flex-1" />
-                                {value && (
-                                  <Button type="button" variant="ghost" size="icon" onClick={() => setValue("")} className="size-9 shrink-0 text-slate-400 hover:text-slate-600">
-                                    <X className="size-4" />
-                                  </Button>
-                                )}
-                              </div>
-                            ) : field.type === "number" ? (
-                              <div className="flex items-center gap-2">
-                                <Input type="number" value={value == null ? "" : String(value)} onChange={(e) => setValue(e.target.value === "" ? null : Number(e.target.value))} className="flex-1" />
-                                {value != null && (
-                                  <Button type="button" variant="ghost" size="icon" onClick={() => setValue(null)} className="size-9 shrink-0 text-slate-400 hover:text-slate-600">
-                                    <X className="size-4" />
-                                  </Button>
-                                )}
-                              </div>
-                            ) : field.type === "date" ? (
-                              <DatePicker
-                                value={value ? String(value).slice(0, 10) : null}
-                                onChange={(next) => setValue(next ?? null)}
-                                placeholder="Selecionar data"
-                              />
-                            ) : field.type === "boolean" ? (
-                              <label className="inline-flex items-center gap-2 text-sm text-slate-700">
-                                <Checkbox checked={Boolean(value)} onCheckedChange={(v) => setValue(Boolean(v))} />
-                                <span>Ativo</span>
-                              </label>
-                            ) : field.type === "select" ? (
-                              <Select value={value ? String(value) : undefined} onValueChange={(v) => setValue(v)}>
-                                <SelectTrigger><SelectValue placeholder="Selecionar" /></SelectTrigger>
-                                <SelectContent>
-                                  {field.options?.map((opt: { value: string; label: string }) => (
-                                    <SelectItem key={opt.value} value={opt.value}>{opt.label}</SelectItem>
-                                  ))}
-                                </SelectContent>
-                              </Select>
-                            ) : field.type === "multiselect" ? (
-                              <div className="grid gap-1 sm:grid-cols-2">
-                                {field.options?.map((opt: { value: string; label: string }) => {
-                                  const arr = Array.isArray(value) ? (value as unknown[]) : []
-                                  const checked = arr.some((v) => String(v) === opt.value)
-                                  return (
-                                    <label key={opt.value} className="flex items-center gap-2 text-sm text-slate-700">
-                                      <Checkbox
-                                        checked={checked}
-                                        onCheckedChange={(c) => {
-                                          const base = Array.isArray(value) ? [...(value as unknown[])] : []
-                                          if (c) {
-                                            if (!base.some((v) => String(v) === opt.value)) base.push(opt.value)
-                                          } else {
-                                            const idx = base.findIndex((v) => String(v) === opt.value)
-                                            if (idx >= 0) base.splice(idx, 1)
-                                          }
-                                          setValue(base)
-                                        }}
-                                      />
-                                      <span>{opt.label}</span>
-                                    </label>
-                                  )
-                                })}
-                              </div>
-                            ) : null}
-                          </div>
-                        )
-                      })}
-                    </div>
-                  )}
-                </div>
-                <DialogFooter>
-                  <Button type="button" variant="outline" onClick={() => setCustomFieldsEditorOpen(false)}>Cancelar</Button>
-                  <Button type="button" onClick={handleSaveCustomFields}>Salvar</Button>
-                </DialogFooter>
-              </DialogContent>
-            </Dialog>
-
-            <Dialog open={deleteDialog} onOpenChange={(open) => { if (!open) setDeleting(false); setDeleteDialog(open) }}>
-              <DialogContent>
-                <DialogHeader>
-                  <DialogTitle>Excluir dispositivo</DialogTitle>
-                </DialogHeader>
-                <div className="space-y-3 text-sm text-muted-foreground">
-                  <p>Tem certeza que deseja excluir <span className="font-semibold text-foreground">{device?.hostname}</span>? Esta ação não pode ser desfeita.</p>
-                  <p>Os tokens ativos serão revogados e o inventário deixará de aparecer no painel.</p>
-                  <div className="flex justify-end gap-2">
-                    <Button variant="outline" onClick={() => setDeleteDialog(false)} disabled={deleting}>Cancelar</Button>
-                    <Button
-                      variant="destructive"
-                      disabled={deleting}
-                      onClick={async () => {
-                        if (!device) return
-                        setDeleting(true)
-                        try {
-                          const res = await fetch("/api/admin/devices/delete", {
-                            method: "POST",
-                            headers: { "Content-Type": "application/json" },
-                            body: JSON.stringify({ machineId: device.id }),
-                            credentials: "include",
-                          })
-                          if (!res.ok) throw new Error(`HTTP ${res.status}`)
-                          toast.success("Dispositivo excluída")
-                          setDeleteDialog(false)
-                          router.push("/admin/devices")
-                        } catch (err) {
-                          console.error(err)
-                          toast.error("Falha ao excluir dispositivo")
-                        } finally {
-                          setDeleting(false)
-                        }
-                      }}
-                    >
-                      {deleting ? "Excluindo..." : "Excluir dispositivo"}
-                    </Button>
-                  </div>
-                </div>
-              </DialogContent>
-            </Dialog>
-
-            {/* Modal de confirmação - Resetar */}
-            <Dialog open={resetConfirmOpen} onOpenChange={setResetConfirmOpen}>
-              <DialogContent className="max-w-md">
-                <DialogHeader>
-                  <DialogTitle className="flex items-center gap-2 text-amber-700">
-                    <RefreshCcw className="size-5" />
-                    Resetar dispositivo
-                  </DialogTitle>
-                  <DialogDescription>
-                    Esta ação revogará todos os tokens de acesso do dispositivo.
-                  </DialogDescription>
-                </DialogHeader>
-                <div className="rounded-lg border border-amber-200 bg-amber-50 p-4">
-                  <p className="text-sm text-amber-700">
-                    O dispositivo <span className="font-semibold text-amber-800">{device?.displayName ?? device?.hostname}</span> será desconectado imediatamente e precisará ser reprovisionado para voltar a funcionar.
-                  </p>
-                </div>
-                <DialogFooter>
-                  <Button variant="outline" onClick={() => setResetConfirmOpen(false)} disabled={isResettingAgent}>
-                    Cancelar
-                  </Button>
-                  <Button
-                    variant="destructive"
-                    disabled={isResettingAgent}
-                    className="gap-2"
-                    onClick={async () => {
-                      setResetConfirmOpen(false)
-                      await handleResetAgent()
-                    }}
-                  >
-                    <RefreshCcw className={cn("size-4", isResettingAgent && "animate-spin")} />
-                    {isResettingAgent ? "Resetando..." : "Resetar"}
-                  </Button>
-                </DialogFooter>
-              </DialogContent>
-            </Dialog>
-
-            {/* Modal de confirmação - Desativar */}
-            <Dialog open={deactivateConfirmOpen} onOpenChange={setDeactivateConfirmOpen}>
-              <DialogContent className="max-w-md">
-                <DialogHeader>
-                  <DialogTitle className="flex items-center gap-2 text-rose-700">
-                    <Power className="size-5" />
-                    Desativar dispositivo
-                  </DialogTitle>
-                  <DialogDescription>
-                    O dispositivo será bloqueado e não poderá mais acessar o sistema.
-                  </DialogDescription>
-                </DialogHeader>
-                <div className="rounded-lg border border-rose-200 bg-rose-50 p-4">
-                  <p className="text-sm text-rose-700">
-                    O dispositivo <span className="font-semibold text-rose-800">{device?.displayName ?? device?.hostname}</span> será bloqueado imediatamente. O usuário verá uma tela de desativação e não poderá mais abrir chamados ou usar o chat.
-                  </p>
-                </div>
-                <DialogFooter>
-                  <Button variant="outline" onClick={() => setDeactivateConfirmOpen(false)} disabled={togglingActive}>
-                    Cancelar
-                  </Button>
-                  <Button
-                    variant="destructive"
-                    disabled={togglingActive}
-                    className="gap-2"
-                    onClick={async () => {
-                      setDeactivateConfirmOpen(false)
-                      await handleToggleActive()
-                    }}
-                  >
-                    <Power className="size-4" />
-                    {togglingActive ? "Desativando..." : "Desativar"}
-                  </Button>
-                </DialogFooter>
-              </DialogContent>
-            </Dialog>
-          </div>
-        )}
-        </CardContent>
-      </Card>
-    );
-}
-
-function DevicesGrid({ devices, companyNameBySlug }: { devices: DevicesQueryItem[]; companyNameBySlug: Map<string, string> }) {
-  if (!devices || devices.length === 0) return <EmptyState />
-  return (
-    <div className="grid grid-cols-1 gap-3 [@supports(display:grid)]:grid-cols-[repeat(auto-fit,minmax(280px,1fr))]">
-      {devices.map((m) => (
-        <DeviceCard
-          key={m.id}
-          device={m}
-          companyName={m.companyName ?? (m.companySlug ? companyNameBySlug.get(m.companySlug) ?? m.companySlug : null)}
-        />
-      ))}
-    </div>
-  )
-}
-
-function DeviceCard({ device, companyName }: { device: DevicesQueryItem; companyName?: string | null }) {
-  const router = useRouter()
-  const effectiveStatus = resolveAdminDeviceStatus(device)
-  const statusIndicator = getDeviceStatusIndicator(effectiveStatus)
-  const isActive = device.isActive
-  const lastHeartbeat = device.lastHeartbeatAt ? new Date(device.lastHeartbeatAt) : null
-  const deviceType = (device.deviceType ?? "desktop").toLowerCase()
-  const DeviceIcon = deviceType === "mobile" ? Smartphone : deviceType === "tablet" ? Tablet : Monitor
-  const deviceTypeLabel = formatDeviceTypeLabel(device.deviceType)
-  const deviceLabel = device.displayName ?? device.hostname ?? "Dispositivo"
-  type AgentMetrics = {
-    memoryUsedBytes?: number
-    memoryTotalBytes?: number
-    memoryUsedPercent?: number
-    cpuUsagePercent?: number
-  }
-  const mm = (device.metrics ?? null) as unknown as AgentMetrics | null
-  const memUsed = mm?.memoryUsedBytes ?? NaN
-  const memTotal = mm?.memoryTotalBytes ?? NaN
-  const memPct = mm?.memoryUsedPercent ?? (Number.isFinite(memUsed) && Number.isFinite(memTotal) ? (Number(memUsed) / Number(memTotal)) * 100 : NaN)
-  const cpuPct = mm?.cpuUsagePercent ?? NaN
-  const collaborator = (() => {
-    if (device.assignedUserEmail) {
-      return {
-        email: device.assignedUserEmail ?? undefined,
-        name: device.assignedUserName ?? undefined,
-        role: device.persona ?? device.assignedUserRole ?? undefined,
-      }
-    }
-    const inv = device.inventory as unknown
-    if (!inv || typeof inv !== "object") return null
-    const raw = (inv as Record<string, unknown>).collaborator
-    if (!raw || typeof raw !== "object") return null
-    const obj = raw as Record<string, unknown>
-    const email = typeof obj.email === "string" ? obj.email : undefined
-    if (!email) return null
-    return {
-      email,
-      name: typeof obj.name === "string" ? obj.name : undefined,
-      role: typeof obj.role === "string" ? (obj.role as string) : undefined,
-    }
-  })()
-  const persona = collaborator?.role === "manager" ? "Gestor" : "Colaborador"
-  const companyLabel = companyName ?? device.companySlug ?? null
-  const windowsActivationStatus = (() => {
-    const inv = device.inventory as DeviceInventory | null
-    const windowsExt = inv?.extended?.windows
-    const osInfo = parseWindowsOsInfo(windowsExt?.osInfo)
-    if (!osInfo) return null
-    return osInfo.isActivated ?? (typeof osInfo.licenseStatus === "number" ? osInfo.licenseStatus === 1 : null)
-  })()
-
-  return (
-    <Link href={`/admin/devices/${device.id}`} className="group">
-      <Card className={cn("relative h-full overflow-hidden border-slate-200 transition-colors hover:border-slate-300", !isActive && "border-slate-300 bg-slate-50") }>
-        <div className="absolute right-2 top-2">
-          <span
-            aria-hidden
-            className={cn("relative block size-2 rounded-full border border-white shadow-sm", statusIndicator.dotClass)}
-          />
-          {statusIndicator.isPinging ? (
-            <span
-              className={cn(
-                "absolute left-1/2 top-1/2 -z-10 size-4 -translate-x-1/2 -translate-y-1/2 rounded-full animate-ping",
-                statusIndicator.ringClass
-              )}
-            />
-          ) : null}
-        </div>
-        <CardHeader className="pb-2">
-          <CardTitle className="flex items-center gap-2 text-base font-semibold">
-            <DeviceIcon className="size-4 text-slate-500" />
-            <span className="line-clamp-1">{deviceLabel}</span>
-          </CardTitle>
-          <div className="flex flex-col gap-1">
-            <div className="flex flex-wrap items-center gap-2 text-xs text-slate-500">
-              <span>{deviceTypeLabel}</span>
-              {device.devicePlatform ? (
-                <>
-                  <span className="text-slate-300">•</span>
-                  <span>{device.devicePlatform}</span>
-                </>
-              ) : null}
-            </div>
-            {collaborator?.email ? (
-              <div className="mt-3 flex flex-col gap-2 text-xs text-slate-600">
-                <Tooltip>
-                  <TooltipTrigger asChild>
-                    <div className="flex flex-col rounded-lg border border-slate-200 bg-slate-50 px-3 py-1.5">
-                      <span className="text-[11px] uppercase text-slate-400">Usuário vinculado</span>
-                      <span className="line-clamp-1 text-sm font-medium text-slate-800">
-                        {collaborator.name ?? "Usuário"}
-                      </span>
-                      <span className="text-[11px] text-slate-500 line-clamp-1">
-                        {collaborator.email}
-                      </span>
-                    </div>
-                  </TooltipTrigger>
-                  <TooltipContent className="max-w-xs">
-                    <div className="grid gap-1">
-                      <span className="font-semibold">
-                        {collaborator.name ?? collaborator.email}
-                      </span>
-                      <span>{collaborator.email}</span>
-                    </div>
-                  </TooltipContent>
-                </Tooltip>
-                <button
-                  type="button"
-                  className="self-start text-[11px] font-semibold text-slate-500 underline underline-offset-4 hover:text-slate-800"
-                  onClick={(event) => {
-                    event.preventDefault()
-                    event.stopPropagation()
-                    router.push("/admin/users")
-                  }}
-                >
-                  Gerenciar usuários
-                </button>
-              </div>
-            ) : null}
-          </div>
-          {!isActive ? (
-            <Badge variant="outline" className="mt-2 w-fit border-rose-200 bg-rose-50 text-[10px] font-semibold uppercase tracking-wide text-rose-700">
-              Desativado
-            </Badge>
-          ) : null}
-        </CardHeader>
-        <CardContent className="flex grow flex-col gap-3 text-sm">
-          <div className="flex flex-wrap items-center gap-2">
-            <Badge variant="outline" className="border-slate-300 bg-slate-100 text-xs font-medium text-slate-700">
-              {(() => {
-                const name = device.osName ?? "SO"
-                const ver = formatOsVersionDisplay(device.osName, device.osVersion)
-                return [name, ver].filter(Boolean).join(" ").trim()
-              })()}
-            </Badge>
-            {windowsActivationStatus !== null ? (
-              <Badge
-                variant="outline"
-                className={cn(
-                  "text-xs font-medium",
-                  windowsActivationStatus
-                    ? "border-emerald-300 bg-emerald-50 text-emerald-700"
-                    : "border-amber-300 bg-amber-50 text-amber-700"
-                )}
-              >
-                {windowsActivationStatus ? "Ativado" : "Não ativado"}
-              </Badge>
-            ) : null}
-          </div>
-          {companyLabel ? (
-            <div className="flex flex-wrap items-center gap-2">
-              <Badge variant="outline" className="border-slate-300 bg-slate-100 text-xs font-medium text-slate-700">
-                {companyLabel}
-              </Badge>
-            </div>
-          ) : null}
-          <div className="grid grid-cols-2 gap-2">
-            <div className="flex items-center gap-2 rounded-md border border-slate-200 bg-slate-50/80 px-2 py-1.5">
-              <Cpu className="size-4 text-slate-500" />
-              <span className="text-xs font-medium text-slate-800">{formatPercent(cpuPct)}</span>
-            </div>
-            <div className="flex items-center gap-2 rounded-md border border-slate-200 bg-slate-50/80 px-2 py-1.5">
-              <MemoryStick className="size-4 text-slate-500" />
-              <span className="text-xs font-medium text-slate-800">
-                {Number.isFinite(memUsed) && Number.isFinite(memTotal)
-                  ? `${formatBytes(memUsed)} / ${formatBytes(memTotal)}`
-                  : formatPercent(memPct)}
-              </span>
-            </div>
-          </div>
-          <div className="mt-auto flex items-center justify-between text-xs text-muted-foreground">
-            <span className="flex items-center gap-1.5">
-              <HardDrive className="size-3.5 text-slate-500" />
-              {Array.isArray(device.inventory?.disks) ? `${device.inventory?.disks?.length ?? 0} discos` : "—"}
-            </span>
-            <span>
-              {lastHeartbeat ? formatRelativeTime(lastHeartbeat) : "Sem heartbeat"}
-            </span>
-          </div>
-        </CardContent>
-      </Card>
-    </Link>
-  )
-}
-
-function DetailLine({ label, value, classNameValue, layout = "spread" }: DetailLineProps) {
-  if (value === null || value === undefined) return null
-  if (typeof value === "string" && (value.trim() === "" || value === "undefined" || value === "null")) {
-    return null
-  }
-  return (
-    <div
-      className={cn(
-        "items-center",
-        layout === "compact"
-          ? "grid grid-cols-[auto_minmax(0,1fr)] gap-3"
-          : "flex justify-between gap-4"
-      )}
-    >
-      <span>{label}</span>
-      <span
-        className={cn(
-          "font-medium text-foreground",
-          layout === "compact" ? "text-left" : "text-right",
-          classNameValue
-        )}
-      >
-        {value}
-      </span>
-    </div>
-  )
-}
-
-function InfoChip({ label, value, icon, tone = "default", onClick, statusBadge }: { label: string; value: string; icon?: ReactNode; tone?: "default" | "warning" | "muted"; onClick?: () => void; statusBadge?: { text: string; variant: "default" | "success" | "warning" | "error" } }) {
-  const toneClasses =
-    tone === "warning"
-      ? "border-amber-200 bg-amber-50 text-amber-700"
-      : tone === "muted"
-        ? "border-slate-200 bg-slate-50 text-neutral-600"
-        : "border-slate-200 bg-white text-neutral-800"
-
-  const clickableClasses = onClick ? "cursor-pointer hover:ring-2 hover:ring-blue-200 transition-all" : ""
-
-  const badgeVariantClasses = {
-    default: "border-slate-300 text-slate-500",
-    success: "border-emerald-500 text-emerald-600",
-    warning: "border-amber-500 text-amber-600",
-    error: "border-red-500 text-red-600",
-  }
-
-  return (
-    <div
-      className={cn("flex items-center gap-3 rounded-xl border px-3 py-2 shadow-sm", toneClasses, clickableClasses)}
-      onClick={onClick}
-      role={onClick ? "button" : undefined}
-      tabIndex={onClick ? 0 : undefined}
-      onKeyDown={onClick ? (e) => { if (e.key === "Enter" || e.key === " ") onClick() } : undefined}
-    >
-      {icon ? <span className="text-neutral-500">{icon}</span> : null}
-      <div className="min-w-0 leading-tight">
-        <p className="text-xs uppercase text-neutral-500">{label}</p>
-        <div className="flex items-center gap-2">
-          <p className="truncate text-sm font-semibold">{value}</p>
-          {statusBadge && (
-            <span className={cn("inline-flex rounded-full border px-2 py-0.5 text-[11px] font-semibold", badgeVariantClasses[statusBadge.variant])}>
-              {statusBadge.text}
-            </span>
-          )}
-        </div>
-      </div>
-    </div>
-  )
-}
-
-function clampPercent(raw: number): number {
-  if (!Number.isFinite(raw)) return 0
-  const normalized = raw > 1 && raw <= 100 ? raw : raw <= 1 ? raw * 100 : raw
-  return Math.max(0, Math.min(100, normalized))
-}
-
-function deriveUsageMetrics({
-  metrics,
-  hardware,
-  disks,
-}: {
-  metrics: DeviceMetrics
-  hardware?: DeviceInventory["hardware"]
-  disks?: DeviceInventory["disks"]
-}) {
-  const data = (metrics ?? {}) as Record<string, unknown>
-
-  const cpuRaw = Number(
-    data.cpuUsagePercent ?? data.cpuUsage ?? data.cpu_percent ?? data.cpu ?? NaN
-  )
-  const cpuPercent = Number.isFinite(cpuRaw) ? clampPercent(cpuRaw) : null
-
-  const totalCandidates = [
-    data.memoryTotalBytes,
-    data.memory_total,
-    data.memoryTotal,
-    hardware?.memoryBytes,
-    hardware?.memory,
-  ]
-  let memoryTotalBytes: number | null = null
-  for (const candidate of totalCandidates) {
-    const parsed = parseBytesLike(candidate)
-    if (parsed && Number.isFinite(parsed) && parsed > 0) {
-      memoryTotalBytes = parsed
-      break
-    }
-    const numeric = Number(candidate)
-    if (Number.isFinite(numeric) && numeric > 0) {
-      memoryTotalBytes = numeric
-      break
-    }
-  }
-
-  const usedCandidates = [
-    data.memoryUsedBytes,
-    data.memoryBytes,
-    data.memory_used,
-    data.memory,
-  ]
-  let memoryUsedBytes: number | null = null
-  for (const candidate of usedCandidates) {
-    const parsed = parseBytesLike(candidate)
-    if (parsed !== undefined && Number.isFinite(parsed)) {
-      memoryUsedBytes = parsed
-      break
-    }
-    const numeric = Number(candidate)
-    if (Number.isFinite(numeric)) {
-      memoryUsedBytes = numeric
-      break
-    }
-  }
-
-  const memoryPercentRaw = Number(data.memoryUsedPercent ?? data.memory_percent ?? NaN)
-  let memoryPercent = Number.isFinite(memoryPercentRaw) ? clampPercent(memoryPercentRaw) : null
-  if (memoryTotalBytes && memoryUsedBytes === null && memoryPercent !== null) {
-    memoryUsedBytes = (memoryPercent / 100) * memoryTotalBytes
-  } else if (memoryTotalBytes && memoryUsedBytes !== null) {
-    memoryPercent = clampPercent((memoryUsedBytes / memoryTotalBytes) * 100)
-  }
-
-  let diskTotalBytes: number | null = null
-  let diskUsedBytes: number | null = null
-  let diskPercent: number | null = null
-  if (Array.isArray(disks) && disks.length > 0) {
-    let total = 0
-    let available = 0
-    disks.forEach((disk) => {
-      const totalParsed = parseBytesLike(disk?.totalBytes)
-      if (typeof totalParsed === "number" && Number.isFinite(totalParsed) && totalParsed > 0) {
-        total += totalParsed
-      }
-      const availableParsed = parseBytesLike(disk?.availableBytes)
-      if (typeof availableParsed === "number" && Number.isFinite(availableParsed) && availableParsed >= 0) {
-        available += availableParsed
-      }
-    })
-    if (total > 0) {
-      diskTotalBytes = total
-      const used = Math.max(0, total - available)
-      diskUsedBytes = used
-      diskPercent = clampPercent((used / total) * 100)
-    }
-  }
-  if (diskPercent === null) {
-    const diskMetric = Number(
-      data.diskUsage ?? data.disk ?? data.diskUsedPercent ?? data.storageUsedPercent ?? NaN
-    )
-    if (Number.isFinite(diskMetric)) {
-      diskPercent = clampPercent(diskMetric)
-    }
-  }
-
-  const gpuMetric = Number(
-    data.gpuUsagePercent ?? data.gpuUsage ?? data.gpu_percent ?? data.gpu ?? NaN
-  )
-  const gpuPercent = Number.isFinite(gpuMetric) ? clampPercent(gpuMetric) : null
-
-  return {
-    cpuPercent,
-    memoryUsedBytes,
-    memoryTotalBytes,
-    memoryPercent,
-    diskPercent,
-    diskUsedBytes,
-    diskTotalBytes,
-    gpuPercent,
-  }
-}
-
-function MetricsGrid({ metrics, hardware, disks }: { metrics: DeviceMetrics; hardware?: DeviceInventory["hardware"]; disks?: DeviceInventory["disks"] }) {
-  const derived = useMemo(
-    () => deriveUsageMetrics({ metrics, hardware, disks }),
-    [metrics, hardware, disks]
-  )
-
-  const cards = [
-    {
-      key: "cpu",
-      label: "CPU",
-      percent: derived.cpuPercent,
-      primaryText: derived.cpuPercent !== null ? formatPercent(derived.cpuPercent) : "Sem dados",
-      secondaryText: derived.cpuPercent !== null ? "Uso instantâneo" : "Sem leituras recentes",
-      icon: <Cpu className="size-4 text-neutral-500" />,
-      color: "var(--chart-1)",
-    },
-    {
-      key: "memory",
-      label: "Memória",
-      percent: derived.memoryPercent,
-      primaryText:
-        derived.memoryUsedBytes !== null && derived.memoryTotalBytes !== null
-          ? `${formatBytes(derived.memoryUsedBytes)} / ${formatBytes(derived.memoryTotalBytes)}`
-          : derived.memoryPercent !== null
-            ? formatPercent(derived.memoryPercent)
-            : "Sem dados",
-      secondaryText: derived.memoryPercent !== null ? `${Math.round(derived.memoryPercent)}% em uso` : null,
-      icon: <MemoryStick className="size-4 text-neutral-500" />,
-      color: "var(--chart-2)",
-    },
-    {
-      key: "disk",
-      label: "Disco",
-      percent: derived.diskPercent,
-      primaryText:
-        derived.diskUsedBytes !== null && derived.diskTotalBytes !== null
-          ? `${formatBytes(derived.diskUsedBytes)} / ${formatBytes(derived.diskTotalBytes)}`
-          : derived.diskPercent !== null
-            ? formatPercent(derived.diskPercent)
-            : "Sem dados",
-      secondaryText: derived.diskPercent !== null ? `${Math.round(derived.diskPercent)}% utilizado` : null,
-      icon: <HardDrive className="size-4 text-neutral-500" />,
-      color: "var(--chart-3)",
-    },
-  ] as Array<{ key: string; label: string; percent: number | null; primaryText: string; secondaryText?: string | null; icon: ReactNode; color: string }>
-
-  if (derived.gpuPercent !== null) {
-    cards.push({
-      key: "gpu",
-      label: "GPU",
-      percent: derived.gpuPercent,
-      primaryText: formatPercent(derived.gpuPercent),
-      secondaryText: null,
-      icon: <Monitor className="size-4 text-neutral-500" />,
-      color: "var(--chart-4)",
-    })
-  }
-
-  return (
-    <div className="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
-      {cards.map((card) => {
-        const percentValue = Number.isFinite(card.percent ?? NaN) ? Math.max(0, Math.min(100, card.percent ?? 0)) : 0
-        const percentLabel = card.percent !== null ? `${Math.round(card.percent)}%` : "—"
-        return (
-          <div key={card.key} className="flex items-center gap-4 rounded-xl border border-slate-200 bg-white px-4 py-3 shadow-sm">
-            <div className="relative h-24 w-24">
-              <ChartContainer
-                config={{ usage: { label: card.label, color: card.color } }}
-                className="h-24 w-24 aspect-square"
-              >
-                <RadialBarChart
-                  data={[{ name: card.label, value: percentValue }]}
-                  innerRadius="68%"
-                  outerRadius="100%"
-                  startAngle={90}
-                  endAngle={-270}
-                >
-                  <PolarAngleAxis type="number" domain={[0, 100]} tick={false} />
-                  <RadialBar dataKey="value" cornerRadius={10} fill="var(--color-usage)" background />
-                </RadialBarChart>
-              </ChartContainer>
-              <div className="pointer-events-none absolute inset-[18%] flex items-center justify-center rounded-full bg-white/70 text-sm font-semibold text-neutral-900">
-                {percentLabel}
-              </div>
-            </div>
-            <div className="flex min-w-0 flex-1 flex-col gap-1">
-              <div className="flex items-center gap-2 text-sm font-semibold text-neutral-900">
-                {card.icon}
-                {card.label}
-              </div>
-              <div className="text-sm text-neutral-700">{card.primaryText}</div>
-              {card.secondaryText ? (
-                <div className="text-xs text-neutral-500">{card.secondaryText}</div>
-              ) : null}
-            </div>
-          </div>
-        )
-      })}
-    </div>
-  )
-}
-
-function exportCsv(items: Array<Record<string, unknown>>, filename: string) {
-  if (!Array.isArray(items) || items.length === 0) return
-  const headersSet = new Set<string>()
-  items.forEach((it) => Object.keys(it ?? {}).forEach((k) => headersSet.add(k)))
-  const headers = Array.from(headersSet)
-  const csv = [headers.join(",")]
-  for (const it of items) {
-    const row = headers
-      .map((h) => {
-        const v = (it as Record<string, unknown>)[h]
-        if (v === undefined || v === null) return ""
-        const s = typeof v === "string" ? v : JSON.stringify(v)
-        return `"${s.replace(/"/g, '""')}"`
-      })
-      .join(",")
-    csv.push(row)
-  }
-  const blob = new Blob([csv.join("\n")], { type: "text/csv;charset=utf-8;" })
-  const url = URL.createObjectURL(blob)
-  const a = document.createElement("a")
-  a.href = url
-  a.download = filename
-  document.body.appendChild(a)
-  a.click()
-  a.remove()
-  URL.revokeObjectURL(url)
-}
diff --git a/src/components/admin/devices/device-breadcrumbs.client.tsx b/src/components/admin/devices/device-breadcrumbs.client.tsx
deleted file mode 100644
index bd97dc3..0000000
--- a/src/components/admin/devices/device-breadcrumbs.client.tsx
+++ /dev/null
@@ -1,65 +0,0 @@
-"use client"
-
-import Link from "next/link"
-import { useMemo } from "react"
-import { useQuery } from "convex/react"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { useAuth } from "@/lib/auth-client"
-
-type BreadcrumbSegment = {
-  label: string
-  href?: string | null
-}
-
-type DeviceBreadcrumbsProps = {
-  tenantId: string
-  deviceId: string
-  deviceHref?: string | null
-  extra?: BreadcrumbSegment[]
-}
-
-export function DeviceBreadcrumbs({ tenantId: _tenantId, deviceId, deviceHref, extra }: DeviceBreadcrumbsProps) {
-  const { convexUserId } = useAuth()
-  const canLoadDevice = Boolean(deviceId && convexUserId)
-  const item = useQuery(
-    api.devices.getById,
-    canLoadDevice
-      ? ({ id: deviceId as Id<"machines">, includeMetadata: false } as const)
-      : "skip"
-  )
-  const hostname = useMemo(() => item?.hostname ?? "Detalhe", [item])
-  const segments = useMemo(() => {
-    const trail: BreadcrumbSegment[] = [
-      { label: "Dispositivos", href: "/admin/devices" },
-      { label: hostname, href: deviceHref ?? undefined },
-    ]
-    if (Array.isArray(extra) && extra.length > 0) {
-      trail.push(...extra.filter((segment): segment is BreadcrumbSegment => Boolean(segment?.label)))
-    }
-    return trail
-  }, [hostname, deviceHref, extra])
-
-  return (
-    <nav className="mb-4 text-sm text-neutral-600">
-      <ol className="flex items-center gap-2">
-        {segments.map((segment, index) => {
-          const isLast = index === segments.length - 1
-          const content = segment.href && !isLast ? (
-            <Link href={segment.href} className="underline-offset-4 hover:underline">
-              {segment.label}
-            </Link>
-          ) : (
-            <span className={isLast ? "text-neutral-800" : "text-neutral-600"}>{segment.label}</span>
-          )
-          return (
-            <li key={`${segment.label}-${index}`} className="flex items-center gap-2">
-              {content}
-              {!isLast ? <span className="text-neutral-400">/</span> : null}
-            </li>
-          )
-        })}
-      </ol>
-    </nav>
-  )
-}
diff --git a/src/components/admin/devices/device-custom-field-manager.tsx b/src/components/admin/devices/device-custom-field-manager.tsx
deleted file mode 100644
index ef01d05..0000000
--- a/src/components/admin/devices/device-custom-field-manager.tsx
+++ /dev/null
@@ -1,488 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { Plus, Trash2 } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Checkbox } from "@/components/ui/checkbox"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { ScrollArea } from "@/components/ui/scroll-area"
-import { Badge } from "@/components/ui/badge"
-
-type DeviceFieldDefinition = {
-  id: string
-  key: string
-  label: string
-  description?: string
-  type: string
-  required: boolean
-  options?: Array<{ value: string; label: string }>
-  scope: string
-  companyId: string | null
-}
-
-const DEVICE_SCOPE_OPTIONS: Array<{ value: string; label: string }> = [
-  { value: "all", label: "Todos os dispositivos" },
-  { value: "desktop", label: "Somente desktops" },
-  { value: "mobile", label: "Somente celulares" },
-  { value: "tablet", label: "Somente tablets" },
-]
-
-type DeviceCustomFieldManagerProps = {
-  tenantId: string
-  defaultScope?: string | null
-  defaultCompanyId?: string | null
-  className?: string
-}
-
-export function DeviceCustomFieldManager({
-  tenantId,
-  defaultScope,
-  defaultCompanyId,
-  className,
-}: DeviceCustomFieldManagerProps) {
-  const { convexUserId, role } = useAuth()
-  const isAdmin = (role ?? "").toLowerCase() === "admin"
-  const viewerId = convexUserId ? (convexUserId as Id<"users">) : null
-  const [open, setOpen] = useState(false)
-  const [confirmDeleteId, setConfirmDeleteId] = useState<string | null>(null)
-
-  const fields = useQuery(
-    api.deviceFields.list,
-    open && isAdmin && viewerId
-      ? {
-          tenantId,
-          viewerId,
-          scope: undefined,
-          companyId: undefined,
-        }
-      : "skip"
-  ) as DeviceFieldDefinition[] | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    open && isAdmin && viewerId
-      ? { tenantId, viewerId }
-      : "skip"
-  ) as Array<{ id: string; name: string; slug?: string }> | undefined
-
-  const createField = useMutation(api.deviceFields.create)
-  const removeField = useMutation(api.deviceFields.remove)
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    if (!companies) return []
-    return companies
-      .map((company) => ({
-        value: company.id,
-        label: company.name,
-        description: company.slug ?? undefined,
-        keywords: company.slug ? [company.slug] : [],
-      }))
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-  }, [companies])
-
-  const companyLabelById = useMemo(() => {
-    const map = new Map<string, string>()
-    companyOptions.forEach((option) => map.set(option.value, option.label))
-    return map
-  }, [companyOptions])
-
-  const [label, setLabel] = useState("")
-  const [description, setDescription] = useState("")
-  const [type, setType] = useState<string>("text")
-  const [required, setRequired] = useState(false)
-  const [scope, setScope] = useState<string>(defaultScope ?? "all")
-  const [companySelection, setCompanySelection] = useState<string>(defaultCompanyId ?? "all")
-  const [options, setOptions] = useState<Array<{ label: string; value: string }>>([])
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  const resetForm = () => {
-    setLabel("")
-    setDescription("")
-    setType("text")
-    setRequired(false)
-    setScope(defaultScope ?? "all")
-    setCompanySelection(defaultCompanyId ?? "all")
-    setOptions([])
-  }
-
-  const handleCreate = async () => {
-    if (!viewerId) return
-    const trimmedLabel = label.trim()
-    if (trimmedLabel.length < 2) {
-      toast.error("Informe um rótulo para o campo.")
-      return
-    }
-    const normalizedOptions =
-      type === "select" || type === "multiselect"
-        ? options
-            .map((option) => ({
-              label: option.label.trim(),
-              value: option.value.trim(),
-            }))
-            .filter((option) => option.label.length > 0 && option.value.length > 0)
-        : undefined
-    if ((type === "select" || type === "multiselect") && (!normalizedOptions || normalizedOptions.length === 0)) {
-      toast.error("Adicione ao menos uma opção para o campo de seleção.")
-      return
-    }
-    setIsSubmitting(true)
-    try {
-      await createField({
-        tenantId,
-        actorId: viewerId,
-        label: trimmedLabel,
-        description: description.trim() || undefined,
-        type,
-        required,
-        options: normalizedOptions,
-        scope: scope === "all" ? undefined : scope,
-        companyId: companySelection === "all" ? undefined : (companySelection as Id<"companies">),
-      })
-      toast.success("Campo criado com sucesso.")
-      resetForm()
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar o campo personalizado.")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  const handleDelete = async (fieldId: string) => {
-    if (!viewerId) return
-    setConfirmDeleteId(null)
-    try {
-      await removeField({
-        tenantId,
-        actorId: viewerId,
-        fieldId: fieldId as Id<"deviceFields">,
-      })
-      toast.success("Campo removido com sucesso.")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover o campo.")
-    }
-  }
-
-  if (!isAdmin) {
-    return null
-  }
-
-  const triggerButton = (
-    <Button
-      type="button"
-      variant="outline"
-      size="sm"
-      className={cn("gap-2", className)}
-      onClick={() => setOpen(true)}
-    >
-      <Plus className="size-3.5" />
-      Gerenciar campos
-    </Button>
-  )
-
-  return (
-    <>
-      {triggerButton}
-      <Dialog
-        open={open}
-        onOpenChange={(value) => {
-        setOpen(value)
-        if (!value) {
-          resetForm()
-        }
-      }}
-      >
-        <DialogContent className="max-w-4xl space-y-5">
-          <DialogHeader>
-            <DialogTitle>Campos personalizados de dispositivos</DialogTitle>
-            <DialogDescription>
-              Cadastre e organize campos adicionais que podem ser preenchidos pelos dispositivos monitorados.
-              Você pode restringir um campo a um tipo de dispositivo específico ou a uma empresa selecionada.
-            </DialogDescription>
-          </DialogHeader>
-
-          <div className="grid gap-6 lg:grid-cols-[1.4fr_1fr] xl:grid-cols-[1.6fr_1fr]">
-            <div className="space-y-3">
-              <div className="flex items-center justify-between">
-                <h3 className="text-sm font-semibold text-neutral-900">Campos cadastrados</h3>
-                <Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-semibold">
-                  {fields?.length ?? 0}
-                </Badge>
-              </div>
-              <ScrollArea className="max-h-[320px] rounded-lg border border-slate-200">
-                <div className="divide-y divide-slate-200">
-                  {fields && fields.length > 0 ? (
-                    fields.map((field) => (
-                      <div key={field.id} className="flex flex-col gap-2 p-3 text-sm text-neutral-700">
-                        <div className="flex items-center justify-between gap-2">
-                          <div>
-                            <p className="font-semibold text-neutral-900">{field.label}</p>
-                            <p className="text-xs text-neutral-500">Chave: {field.key}</p>
-                          </div>
-                          <Button
-                            type="button"
-                            variant="ghost"
-                            size="icon"
-                            className="text-neutral-500 hover:text-destructive"
-                            onClick={() => setConfirmDeleteId(field.id)}
-                          >
-                            <Trash2 className="size-4" />
-                          </Button>
-                        </div>
-                        <div className="flex flex-wrap items-center gap-2 text-xs text-neutral-500">
-                          <span className="inline-flex items-center gap-1 rounded-full bg-slate-100 px-2 py-0.5">
-                            Tipo: <span className="font-medium text-neutral-800">{translateType(field.type)}</span>
-                          </span>
-                          <span className="inline-flex items-center gap-1 rounded-full bg-slate-100 px-2 py-0.5">
-                            Escopo: <span className="font-medium text-neutral-800">{translateScope(field.scope)}</span>
-                          </span>
-                          <span className="inline-flex items-center gap-1 rounded-full bg-slate-100 px-2 py-0.5">
-                            Empresa:{" "}
-                            <span className="font-medium text-neutral-800">
-                              {field.companyId ? companyLabelById.get(field.companyId) ?? "Empresa específica" : "Todas"}
-                            </span>
-                          </span>
-                          {field.required ? (
-                            <span className="inline-flex items-center gap-1 rounded-full bg-amber-100 px-2 py-0.5 text-amber-700">
-                              Obrigatório
-                            </span>
-                          ) : null}
-                        </div>
-                        {field.description ? (
-                          <p className="text-xs text-neutral-500">{field.description}</p>
-                        ) : null}
-                        {(field.options ?? []).length > 0 ? (
-                          <div className="space-y-1">
-                            <p className="text-xs font-medium text-neutral-500">Opções:</p>
-                            <div className="flex flex-wrap gap-2">
-                              {field.options!.map((option) => (
-                                <span
-                                  key={option.value}
-                                  className="inline-flex items-center rounded-full border border-slate-200 px-2 py-0.5 text-[11px] text-neutral-600"
-                                >
-                                  {option.label} <span className="ml-1 text-neutral-400">({option.value})</span>
-                                </span>
-                              ))}
-                            </div>
-                          </div>
-                        ) : null}
-                      </div>
-                    ))
-                  ) : (
-                    <div className="p-4 text-sm text-neutral-500">
-                      Nenhum campo cadastrado ainda.
-                    </div>
-                  )}
-                </div>
-              </ScrollArea>
-            </div>
-
-            <div className="space-y-4 rounded-lg border border-slate-200 bg-white p-4">
-              <div className="space-y-1">
-                <h3 className="text-sm font-semibold text-neutral-900">Novo campo</h3>
-                <p className="text-xs text-neutral-500">
-                  Informe o rótulo, tipo e demais características do campo personalizado.
-                </p>
-              </div>
-              <div className="space-y-3">
-                <div className="space-y-1">
-                  <label className="text-xs font-medium text-neutral-600">Rótulo</label>
-                  <Input value={label} onChange={(event) => setLabel(event.target.value)} placeholder="Ex.: Patrimônio" />
-                </div>
-                <div className="space-y-1">
-                  <label className="text-xs font-medium text-neutral-600">Descrição (opcional)</label>
-                  <Input
-                    value={description}
-                    onChange={(event) => setDescription(event.target.value)}
-                    placeholder="Texto auxiliar exibido aos agentes"
-                  />
-                </div>
-                <div className="grid gap-3 sm:grid-cols-2">
-                  <div className="space-y-1">
-                    <label className="text-xs font-medium text-neutral-600">Tipo</label>
-                    <Select value={type} onValueChange={(value) => setType(value)}>
-                      <SelectTrigger>
-                        <SelectValue placeholder="Selecione" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value="text">Texto</SelectItem>
-                        <SelectItem value="number">Número</SelectItem>
-                        <SelectItem value="date">Data</SelectItem>
-                        <SelectItem value="boolean">Verdadeiro/Falso</SelectItem>
-                        <SelectItem value="select">Seleção única</SelectItem>
-                        <SelectItem value="multiselect">Seleção múltipla</SelectItem>
-                      </SelectContent>
-                    </Select>
-                  </div>
-                  <div className="space-y-1">
-                    <label className="text-xs font-medium text-neutral-600">Escopo</label>
-                    <Select value={scope} onValueChange={(value) => setScope(value)}>
-                      <SelectTrigger>
-                        <SelectValue placeholder="Selecione" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        {DEVICE_SCOPE_OPTIONS.map((option) => (
-                          <SelectItem key={option.value} value={option.value}>
-                            {option.label}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                </div>
-                <div className="space-y-1">
-                  <label className="text-xs font-medium text-neutral-600">Empresa</label>
-                  <SearchableCombobox
-                    value={companySelection}
-                    onValueChange={(value) => setCompanySelection(value ?? "all")}
-                    options={[
-                      { value: "all", label: "Todas as empresas" },
-                      ...companyOptions,
-                    ]}
-                    placeholder="Selecionar empresa..."
-                    searchPlaceholder="Pesquisar empresa..."
-                    emptyText="Nenhuma empresa encontrada."
-                  />
-                </div>
-                <label className="inline-flex items-center gap-2 text-xs font-medium text-neutral-600">
-                  <Checkbox checked={required} onCheckedChange={(value) => setRequired(value === true)} />
-                  Campo obrigatório
-                </label>
-                {(type === "select" || type === "multiselect") ? (
-                  <div className="space-y-2 rounded-lg border border-slate-200 p-3">
-                    <p className="text-xs font-medium text-neutral-600">
-                      Opções de seleção
-                    </p>
-                    <div className="grid gap-2">
-                      {options.map((option, index) => (
-                        <div key={`option-${index}`} className="grid gap-2 sm:grid-cols-[1fr_160px_auto]">
-                          <Input
-                            value={option.label}
-                            placeholder="Rótulo"
-                            onChange={(event) =>
-                              setOptions((previous) => {
-                                const next = [...previous]
-                                next[index] = { ...next[index], label: event.target.value }
-                                return next
-                              })
-                            }
-                          />
-                          <Input
-                            value={option.value}
-                            placeholder="Valor"
-                            onChange={(event) =>
-                              setOptions((previous) => {
-                                const next = [...previous]
-                                next[index] = { ...next[index], value: event.target.value }
-                                return next
-                              })
-                            }
-                          />
-                          <Button
-                            type="button"
-                            variant="ghost"
-                            size="icon"
-                            onClick={() =>
-                              setOptions((previous) => previous.filter((_, optionIndex) => optionIndex !== index))
-                            }
-                          >
-                            <Trash2 className="size-4" />
-                          </Button>
-                        </div>
-                      ))}
-                    </div>
-                    <div className="flex justify-end">
-                      <Button
-                        type="button"
-                        size="sm"
-                        variant="outline"
-                        className="gap-2"
-                        onClick={() => setOptions((previous) => [...previous, { label: "", value: "" }])}
-                      >
-                        <Plus className="size-3.5" />
-                        Adicionar opção
-                      </Button>
-                    </div>
-                  </div>
-                ) : null}
-              </div>
-              <DialogFooter className="flex flex-col gap-2 sm:flex-row sm:justify-end">
-                <Button type="button" variant="outline" onClick={resetForm}>
-                  Limpar
-                </Button>
-                <Button type="button" onClick={handleCreate} disabled={isSubmitting}>
-                  {isSubmitting ? "Criando..." : "Criar campo"}
-                </Button>
-              </DialogFooter>
-            </div>
-          </div>
-        </DialogContent>
-      </Dialog>
-
-      <Dialog open={confirmDeleteId !== null} onOpenChange={(value) => {
-        if (!value) setConfirmDeleteId(null)
-      }}>
-        <DialogContent className="max-w-md space-y-4">
-          <DialogHeader>
-            <DialogTitle>Remover campo personalizado</DialogTitle>
-            <DialogDescription>
-              Esta ação não pode ser desfeita. Confirme para remover o campo selecionado. Os dispositivos deixarão de exibir este dado imediatamente.
-            </DialogDescription>
-          </DialogHeader>
-          <DialogFooter className="flex flex-col gap-2 sm:flex-row sm:justify-end">
-            <Button type="button" variant="outline" onClick={() => setConfirmDeleteId(null)}>
-              Cancelar
-            </Button>
-            <Button
-              type="button"
-              variant="destructive"
-              onClick={() => {
-                if (confirmDeleteId) {
-                  void handleDelete(confirmDeleteId)
-                }
-              }}
-            >
-              Remover
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </>
-  )
-}
-
-function translateType(type: string) {
-  switch (type) {
-    case "text":
-      return "Texto"
-    case "number":
-      return "Número"
-    case "date":
-      return "Data"
-    case "boolean":
-      return "Verdadeiro/Falso"
-    case "select":
-      return "Seleção única"
-    case "multiselect":
-      return "Seleção múltipla"
-    default:
-      return type
-  }
-}
-
-function translateScope(scope: string) {
-  const normalized = (scope ?? "all").toLowerCase()
-  const matched = DEVICE_SCOPE_OPTIONS.find((option) => option.value === normalized)
-  return matched?.label ?? "Todos os dispositivos"
-}
diff --git a/src/components/admin/devices/device-software-list.tsx b/src/components/admin/devices/device-software-list.tsx
deleted file mode 100644
index 238ea3b..0000000
--- a/src/components/admin/devices/device-software-list.tsx
+++ /dev/null
@@ -1,195 +0,0 @@
-"use client"
-
-import { useState } from "react"
-import { useQuery } from "convex/react"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { Package, Search, ChevronLeft, ChevronRight, Eraser } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Skeleton } from "@/components/ui/skeleton"
-
-type DeviceSoftwareListProps = {
-  machineId: Id<"machines">
-}
-
-export function DeviceSoftwareList({ machineId }: DeviceSoftwareListProps) {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId as Id<"users"> | undefined
-
-  const [search, setSearch] = useState("")
-  const [cursorHistory, setCursorHistory] = useState<(string | null)[]>([null])
-  const [pageIndex, setPageIndex] = useState(0)
-
-  const currentCursor = cursorHistory[pageIndex] ?? null
-
-  const result = useQuery(
-    api.machineSoftware.listByMachine,
-    viewerId
-      ? {
-          tenantId,
-          viewerId,
-          machineId,
-          search: search.trim() || undefined,
-          limit: 30,
-          cursor: currentCursor ?? undefined,
-        }
-      : "skip"
-  )
-
-  const count = useQuery(api.machineSoftware.countByMachine, { machineId })
-
-  const handleSearch = (value: string) => {
-    setSearch(value)
-    setCursorHistory([null])
-    setPageIndex(0)
-  }
-
-  const handleNextPage = () => {
-    if (result?.nextCursor) {
-      const nextIndex = pageIndex + 1
-      setCursorHistory((prev) => {
-        const updated = [...prev]
-        updated[nextIndex] = result.nextCursor
-        return updated
-      })
-      setPageIndex(nextIndex)
-    }
-  }
-
-  const handlePrevPage = () => {
-    if (pageIndex > 0) {
-      setPageIndex(pageIndex - 1)
-    }
-  }
-
-  if (!viewerId) {
-    return null
-  }
-
-  return (
-    <div className="space-y-4">
-      <div className="flex items-center justify-between gap-3">
-        <div className="flex items-center gap-2">
-          <Package className="size-5 text-neutral-600" />
-          <h3 className="text-sm font-semibold text-neutral-900">Softwares instalados</h3>
-          {count?.count !== undefined && (
-            <Badge variant="secondary" className="rounded-full">
-              {count.count}
-            </Badge>
-          )}
-        </div>
-      </div>
-
-      <div className="flex items-center gap-2">
-        <div className="relative flex-1">
-          <Search className="absolute left-3 top-1/2 size-4 -translate-y-1/2 text-neutral-400" />
-          <Input
-            placeholder="Buscar por nome, versão ou fabricante..."
-            value={search}
-            onChange={(e) => handleSearch(e.target.value)}
-            className="pl-9"
-          />
-        </div>
-        {search && (
-          <Button
-            type="button"
-            variant="outline"
-            size="icon"
-            onClick={() => handleSearch("")}
-            className="size-10 shrink-0"
-          >
-            <Eraser className="size-4" />
-          </Button>
-        )}
-      </div>
-
-      {result === undefined ? (
-        <div className="space-y-2">
-          {Array.from({ length: 5 }).map((_, index) => (
-            <Skeleton key={`software-skeleton-${index}`} className="h-14 rounded-lg" />
-          ))}
-        </div>
-      ) : result.items.length === 0 ? (
-        <div className="rounded-xl border border-dashed border-slate-300 bg-slate-50/80 p-6 text-center">
-          <Package className="mx-auto size-8 text-slate-400" />
-          <p className="mt-2 text-sm font-medium text-neutral-700">
-            {search ? "Nenhum software encontrado" : "Nenhum software detectado"}
-          </p>
-          <p className="mt-1 text-xs text-neutral-500">
-            {search
-              ? `Nenhum resultado para "${search}".`
-              : "O agente ainda não enviou dados de softwares instalados."}
-          </p>
-        </div>
-      ) : (
-        <>
-          <div className="divide-y divide-slate-100 rounded-xl border border-slate-200 bg-white">
-            {result.items.map((software) => (
-              <div
-                key={software.id}
-                className="flex items-center justify-between gap-3 px-4 py-3 first:rounded-t-xl last:rounded-b-xl hover:bg-slate-50"
-              >
-                <div className="min-w-0 flex-1 space-y-0.5">
-                  <p className="truncate text-sm font-medium text-neutral-900">{software.name}</p>
-                  <div className="flex flex-wrap items-center gap-2 text-xs text-neutral-500">
-                    {software.version && <span>v{software.version}</span>}
-                    {software.publisher && (
-                      <>
-                        <span className="text-neutral-300">|</span>
-                        <span>{software.publisher}</span>
-                      </>
-                    )}
-                    {software.source && (
-                      <Badge variant="outline" className="rounded text-[10px] px-1.5 py-0">
-                        {software.source}
-                      </Badge>
-                    )}
-                  </div>
-                </div>
-                <div className="shrink-0 text-right">
-                  <p className="text-xs text-neutral-400">
-                    Visto {formatDistanceToNow(software.lastSeenAt, { addSuffix: true, locale: ptBR })}
-                  </p>
-                </div>
-              </div>
-            ))}
-          </div>
-
-          <div className="flex items-center justify-between text-xs text-neutral-500">
-            <span>
-              Mostrando {pageIndex * 30 + 1}-{Math.min((pageIndex + 1) * 30, result.total)} de {result.total} softwares
-            </span>
-            <div className="flex gap-1">
-              <Button
-                variant="ghost"
-                size="sm"
-                onClick={handlePrevPage}
-                disabled={pageIndex === 0}
-                className="h-8 w-8 p-0"
-              >
-                <ChevronLeft className="size-4" />
-              </Button>
-              <Button
-                variant="ghost"
-                size="sm"
-                onClick={handleNextPage}
-                disabled={!result.nextCursor}
-                className="h-8 w-8 p-0"
-              >
-                <ChevronRight className="size-4" />
-              </Button>
-            </div>
-          </div>
-        </>
-      )}
-    </div>
-  )
-}
diff --git a/src/components/admin/devices/device-tickets-history.client.tsx b/src/components/admin/devices/device-tickets-history.client.tsx
deleted file mode 100644
index 6419bcf..0000000
--- a/src/components/admin/devices/device-tickets-history.client.tsx
+++ /dev/null
@@ -1,484 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import Link from "next/link"
-import { useRouter } from "next/navigation"
-import { usePaginatedQuery, useQuery } from "convex/react"
-import { format, formatDistanceToNowStrict } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { IconUserOff } from "@tabler/icons-react"
-
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { DatePicker } from "@/components/ui/date-picker"
-import { cn } from "@/lib/utils"
-import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from "@/components/ui/table"
-import { Spinner } from "@/components/ui/spinner"
-import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyTitle } from "@/components/ui/empty"
-import { TicketStatusBadge } from "@/components/tickets/status-badge"
-import type { TicketPriority, TicketStatus } from "@/lib/schemas/ticket"
-import { EmptyIndicator } from "@/components/ui/empty-indicator"
-
-type DeviceTicketHistoryItem = {
-  id: string
-  reference: number
-  subject: string
-  status: TicketStatus
-  priority: TicketPriority | string
-  updatedAt: number
-  createdAt: number
-  queue: string | null
-  requester: { name: string | null; email: string | null } | null
-  assignee: { name: string | null; email: string | null } | null
-}
-
-type DeviceTicketsHistoryArgs = {
-  machineId: Id<"machines">
-  status?: "open" | "resolved"
-  priority?: string
-  requesterEmail?: string
-  search?: string
-  from?: number
-  to?: number
-}
-
-type DeviceTicketsHistoryStats = {
-  total: number
-  openCount: number
-  resolvedCount: number
-}
-
-type PeriodPreset = "7d" | "30d" | "90d" | "year" | "all" | "custom"
-
-function startOfDayMs(date: Date) {
-  const copy = new Date(date)
-  copy.setHours(0, 0, 0, 0)
-  return copy.getTime()
-}
-
-function endOfDayMs(date: Date) {
-  const copy = new Date(date)
-  copy.setHours(23, 59, 59, 999)
-  return copy.getTime()
-}
-
-function parseDateInput(value: string) {
-  if (!value) return null
-  const parsed = new Date(`${value}T00:00:00`)
-  if (Number.isNaN(parsed.getTime())) {
-    return null
-  }
-  return parsed
-}
-
-function computeRange(preset: PeriodPreset, customFrom: string, customTo: string) {
-  if (preset === "all") {
-    return { from: null, to: null }
-  }
-  if (preset === "custom") {
-    const fromDate = parseDateInput(customFrom)
-    const toDate = parseDateInput(customTo)
-    return {
-      from: fromDate ? startOfDayMs(fromDate) : null,
-      to: toDate ? endOfDayMs(toDate) : null,
-    }
-  }
-
-  const now = new Date()
-  const end = endOfDayMs(now)
-  const start = new Date(now)
-
-  switch (preset) {
-    case "7d":
-      start.setDate(start.getDate() - 6)
-      break
-    case "30d":
-      start.setDate(start.getDate() - 29)
-      break
-    case "90d":
-      start.setDate(start.getDate() - 89)
-      break
-    case "year":
-      start.setMonth(0, 1)
-      start.setHours(0, 0, 0, 0)
-      break
-    default:
-      break
-  }
-
-  return { from: startOfDayMs(start), to: end }
-}
-
-function formatRelativeTime(timestamp?: number | null) {
-  if (!timestamp || timestamp <= 0) return "—"
-  return formatDistanceToNowStrict(timestamp, { addSuffix: true, locale: ptBR })
-}
-
-function formatAbsoluteTime(timestamp?: number | null) {
-  if (!timestamp || timestamp <= 0) return "—"
-  return format(timestamp, "dd/MM/yyyy HH:mm", { locale: ptBR })
-}
-
-function getPriorityMeta(priority: TicketPriority | string | null | undefined) {
-  const normalized = (priority ?? "MEDIUM").toString().toUpperCase()
-  switch (normalized) {
-    case "LOW":
-      return { label: "Baixa", badgeClass: "bg-emerald-100 text-emerald-700 border border-emerald-200" }
-    case "MEDIUM":
-      return { label: "Média", badgeClass: "bg-sky-100 text-sky-700 border border-sky-200" }
-    case "HIGH":
-      return { label: "Alta", badgeClass: "bg-amber-100 text-amber-700 border border-amber-200" }
-    case "URGENT":
-      return { label: "Urgente", badgeClass: "bg-rose-100 text-rose-700 border border-rose-200" }
-    default:
-      return { label: normalized, badgeClass: "bg-slate-100 text-slate-700 border border-slate-200" }
-  }
-}
-
-export function DeviceTicketsHistoryClient({ tenantId: _tenantId, deviceId }: { tenantId: string; deviceId: string }) {
-  const router = useRouter()
-  const [statusFilter, setStatusFilter] = useState<"all" | "open" | "resolved">("all")
-  const [priorityFilter, setPriorityFilter] = useState<string>("ALL")
-  const [requesterFilter, setRequesterFilter] = useState<string>("ALL")
-  const [periodPreset, setPeriodPreset] = useState<PeriodPreset>("90d")
-  const [customFrom, setCustomFrom] = useState<string>("")
-  const [customTo, setCustomTo] = useState<string>("")
-  const [searchValue, setSearchValue] = useState<string>("")
-  const [debouncedSearch, setDebouncedSearch] = useState<string>("")
-
-  const requesters = useQuery(api.devices.listMachineRequesters, { machineId: deviceId as Id<"machines"> })
-
-  useEffect(() => {
-    const timer = setTimeout(() => {
-      setDebouncedSearch(searchValue.trim())
-    }, 300)
-    return () => clearTimeout(timer)
-  }, [searchValue])
-
-  useEffect(() => {
-    if (periodPreset !== "custom") {
-      setCustomFrom("")
-      setCustomTo("")
-    }
-  }, [periodPreset])
-
-  const range = useMemo(() => computeRange(periodPreset, customFrom, customTo), [periodPreset, customFrom, customTo])
-
-  const queryArgs = useMemo(() => {
-    const args: DeviceTicketsHistoryArgs = {
-      machineId: deviceId as Id<"machines">,
-    }
-    if (statusFilter !== "all") {
-      args.status = statusFilter
-    }
-    if (priorityFilter !== "ALL") {
-      args.priority = priorityFilter
-    }
-    if (requesterFilter !== "ALL") {
-      args.requesterEmail = requesterFilter
-    }
-    if (debouncedSearch) {
-      args.search = debouncedSearch
-    }
-    if (range.from !== null) {
-      args.from = range.from
-    }
-    if (range.to !== null) {
-      args.to = range.to
-    }
-    return args
-  }, [debouncedSearch, deviceId, priorityFilter, requesterFilter, range.from, range.to, statusFilter])
-
-  const { results: tickets, status: paginationStatus, loadMore } = usePaginatedQuery(
-    api.devices.listTicketsHistory,
-    queryArgs,
-    { initialNumItems: 25 }
-  )
-
-  const stats = useQuery(api.devices.getTicketsHistoryStats, queryArgs) as DeviceTicketsHistoryStats | undefined
-  const totalTickets = stats?.total ?? 0
-  const openTickets = stats?.openCount ?? 0
-  const resolvedTickets = stats?.resolvedCount ?? 0
-
-  const isLoadingFirstPage = paginationStatus === "LoadingFirstPage"
-  const isLoadingMore = paginationStatus === "LoadingMore"
-  const canLoadMore = paginationStatus === "CanLoadMore"
-
-  const resetFilters = () => {
-    setStatusFilter("all")
-    setPriorityFilter("ALL")
-    setRequesterFilter("ALL")
-    setPeriodPreset("90d")
-    setCustomFrom("")
-    setCustomTo("")
-    setSearchValue("")
-    setDebouncedSearch("")
-  }
-
-  return (
-    <div className="space-y-6">
-      <section className="grid gap-3 sm:grid-cols-3">
-        <div className="rounded-2xl border border-slate-200 bg-white px-4 py-4 shadow-sm">
-          <p className="text-xs font-medium uppercase tracking-wide text-neutral-500">Chamados no período</p>
-          <p className="pt-1 text-2xl font-semibold text-neutral-900">
-            {stats ? (
-              totalTickets
-            ) : (
-              <span className="inline-flex items-center gap-2 text-sm text-neutral-500">
-                <Spinner className="size-4 text-neutral-400" /> Atualizando...
-              </span>
-            )}
-          </p>
-        </div>
-        <div className="rounded-2xl border border-emerald-200 bg-emerald-50 px-4 py-4 shadow-sm">
-          <p className="text-xs font-medium uppercase tracking-wide text-emerald-700">Em aberto</p>
-          <p className="pt-1 text-2xl font-semibold text-emerald-900">{stats ? openTickets : "—"}</p>
-        </div>
-        <div className="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-4 shadow-sm">
-          <p className="text-xs font-medium uppercase tracking-wide text-neutral-600">Resolvidos</p>
-          <p className="pt-1 text-2xl font-semibold text-neutral-900">{stats ? resolvedTickets : "—"}</p>
-        </div>
-      </section>
-
-      <section className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm lg:p-6">
-        <div className="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-          <div className="flex w-full flex-col gap-3 sm:flex-row">
-            <Input
-              value={searchValue}
-              onChange={(event) => setSearchValue(event.target.value)}
-              placeholder="Buscar por assunto, #ID, solicitante ou responsável"
-              className="sm:max-w-sm"
-            />
-            <Select value={statusFilter} onValueChange={(value) => setStatusFilter(value as typeof statusFilter)}>
-              <SelectTrigger className="sm:w-[160px]">
-                <SelectValue placeholder="Status" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="all">Todos os status</SelectItem>
-                <SelectItem value="open">Em aberto</SelectItem>
-                <SelectItem value="resolved">Resolvidos</SelectItem>
-              </SelectContent>
-            </Select>
-            <Select value={priorityFilter} onValueChange={(value) => setPriorityFilter(value)}>
-              <SelectTrigger className="sm:w-[160px]">
-                <SelectValue placeholder="Prioridade" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="ALL">Todas as prioridades</SelectItem>
-                <SelectItem value="URGENT">Urgente</SelectItem>
-                <SelectItem value="HIGH">Alta</SelectItem>
-                <SelectItem value="MEDIUM">Média</SelectItem>
-                <SelectItem value="LOW">Baixa</SelectItem>
-              </SelectContent>
-            </Select>
-            <Select value={requesterFilter} onValueChange={(value) => setRequesterFilter(value)}>
-              <SelectTrigger className="sm:w-[200px]">
-                <SelectValue placeholder="Solicitante" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="ALL">Todos os solicitantes</SelectItem>
-                {requesters?.map((requester: { email: string; name: string | null }) => (
-                  <SelectItem key={requester.email} value={requester.email}>
-                    {requester.name ?? requester.email}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          </div>
-          <div className="flex flex-col gap-3 sm:flex-row sm:items-center">
-            <Select value={periodPreset} onValueChange={(value) => setPeriodPreset(value as PeriodPreset)}>
-              <SelectTrigger className="sm:w-[200px]">
-                <SelectValue placeholder="Período" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="7d">Últimos 7 dias</SelectItem>
-                <SelectItem value="30d">Últimos 30 dias</SelectItem>
-                <SelectItem value="90d">Últimos 90 dias</SelectItem>
-                <SelectItem value="year">Este ano</SelectItem>
-                <SelectItem value="all">Desde sempre</SelectItem>
-                <SelectItem value="custom">Personalizado</SelectItem>
-              </SelectContent>
-            </Select>
-            {periodPreset === "custom" ? (
-              <div className="flex flex-col gap-2 sm:flex-row sm:items-center">
-                <DatePicker
-                  value={customFrom}
-                  onChange={(value) => setCustomFrom(value ?? "")}
-                  className="sm:w-[160px]"
-                  placeholder="Início"
-                />
-                <DatePicker
-                  value={customTo}
-                  onChange={(value) => setCustomTo(value ?? "")}
-                  className="sm:w-[160px]"
-                  placeholder="Fim"
-                />
-              </div>
-            ) : null}
-            <Button variant="outline" size="sm" onClick={resetFilters}>
-              Limpar filtros
-            </Button>
-          </div>
-        </div>
-      </section>
-
-      <section className="rounded-2xl border border-slate-200 bg-white p-0 shadow-sm">
-        {isLoadingFirstPage ? (
-          <div className="flex items-center justify-center gap-2 py-12">
-            <Spinner className="size-5 text-neutral-500" />
-            <span className="text-sm text-neutral-600">Carregando chamados...</span>
-          </div>
-        ) : tickets.length === 0 ? (
-          <Empty className="m-4 border-dashed">
-            <EmptyHeader>
-              <EmptyTitle>Nenhum chamado encontrado</EmptyTitle>
-              <EmptyDescription>
-                Ajuste os filtros ou expanda o período para visualizar o histórico de chamados desta dispositivo.
-              </EmptyDescription>
-            </EmptyHeader>
-            <EmptyContent>
-              <Button variant="outline" size="sm" onClick={resetFilters}>
-                Limpar filtros
-              </Button>
-            </EmptyContent>
-          </Empty>
-        ) : (
-          <>
-            <div className="overflow-x-auto">
-              <Table className="w-full" style={{ tableLayout: "fixed", minWidth: "900px" }}>
-                <colgroup>
-                  <col style={{ width: "300px" }} />
-                  <col style={{ width: "140px" }} />
-                  <col style={{ width: "140px" }} />
-                  <col style={{ width: "180px" }} />
-                  <col style={{ width: "200px" }} />
-                </colgroup>
-                <TableHeader className="bg-slate-100/80">
-                  <TableRow className="border-b border-slate-200 bg-transparent text-[11px] uppercase tracking-wide text-neutral-600 hover:bg-transparent">
-                    <TableHead className="px-4 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                      Ticket
-                    </TableHead>
-                    <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                      Status
-                    </TableHead>
-                    <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                      Prioridade
-                    </TableHead>
-                    <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                      Última atualização
-                    </TableHead>
-                    <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                      Responsável
-                    </TableHead>
-                  </TableRow>
-                </TableHeader>
-                <TableBody>
-                  {tickets.map((ticket) => {
-                    const priorityMeta = getPriorityMeta(ticket.priority)
-                    const requesterLabel = ticket.requester?.name ?? ticket.requester?.email ?? "Solicitante não informado"
-                    const updatedLabel = formatRelativeTime(ticket.updatedAt)
-                    const updatedAbsolute = formatAbsoluteTime(ticket.updatedAt)
-                    return (
-                      <TableRow
-                        key={ticket.id}
-                        className="cursor-pointer border-b border-slate-100 hover:bg-slate-50/70"
-                        onClick={() => router.push(`/tickets/${ticket.id}`)}
-                      >
-                        <TableCell className="px-4 py-3 text-center align-middle">
-                          <div className="flex flex-col items-center gap-1">
-                            <Link
-                              href={`/tickets/${ticket.id}`}
-                              className="text-sm font-semibold text-neutral-900 underline-offset-4 hover:underline"
-                            >
-                              #{ticket.reference} · {ticket.subject}
-                            </Link>
-                            <div className="flex flex-wrap items-center justify-center gap-2 text-xs text-neutral-500">
-                              <span>{requesterLabel}</span>
-                              {ticket.queue ? (
-                                <span className="inline-flex items-center rounded-full bg-slate-200/70 px-2 py-0.5 text-[11px] font-medium text-neutral-600">
-                                  {ticket.queue}
-                                </span>
-                              ) : null}
-                              <span className="text-neutral-400">Aberto em {formatAbsoluteTime(ticket.createdAt)}</span>
-                            </div>
-                          </div>
-                        </TableCell>
-                        <TableCell className="px-3 py-3 text-center align-middle">
-                          <TicketStatusBadge status={ticket.status} className="h-7 px-3 text-xs font-semibold" />
-                        </TableCell>
-                        <TableCell className="px-3 py-3 text-center align-middle">
-                          <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold", priorityMeta.badgeClass)}>
-                            {priorityMeta.label}
-                          </Badge>
-                        </TableCell>
-                        <TableCell className="px-3 py-3 text-center align-middle">
-                          <div className="flex flex-col items-center text-xs text-neutral-600">
-                            <span className="font-medium text-neutral-800">{updatedLabel}</span>
-                            <span className="text-[11px] text-neutral-400">{updatedAbsolute}</span>
-                          </div>
-                        </TableCell>
-                        <TableCell className="px-3 py-3 text-center align-middle">
-                          <div className="flex flex-col items-center text-sm text-neutral-700">
-                            {ticket.assignee ? (
-                              <>
-                                <span>{ticket.assignee.name ?? ticket.assignee.email ?? "—"}</span>
-                                {ticket.assignee.email ? (
-                                  <span className="text-xs text-neutral-400">{ticket.assignee.email}</span>
-                                ) : null}
-                              </>
-                            ) : (
-                              <EmptyIndicator
-                                icon={IconUserOff}
-                                label="Sem responsável"
-                                className="h-7 w-7 border-neutral-200 bg-transparent text-neutral-400"
-                              />
-                            )}
-                          </div>
-                        </TableCell>
-                      </TableRow>
-                    )
-                  })}
-                </TableBody>
-              </Table>
-            </div>
-            <div className="border-t border-slate-200 px-4 py-4 text-center">
-              {canLoadMore || isLoadingMore ? (
-                <Button
-                  size="sm"
-                  variant="outline"
-                  onClick={() => loadMore(25)}
-                  disabled={isLoadingMore}
-                  className="inline-flex items-center gap-2"
-                >
-                  {isLoadingMore ? (
-                    <>
-                      <Spinner className="size-4 text-neutral-500" />
-                      Carregando...
-                    </>
-                  ) : (
-                    "Carregar mais"
-                  )}
-                </Button>
-              ) : (
-                <span className="text-xs text-neutral-500">
-                  Todos os chamados filtrados foram exibidos.
-                </span>
-              )}
-            </div>
-          </>
-        )}
-      </section>
-    </div>
-  )
-}
-
diff --git a/src/components/admin/devices/usb-policy-control.tsx b/src/components/admin/devices/usb-policy-control.tsx
deleted file mode 100644
index d342c0d..0000000
--- a/src/components/admin/devices/usb-policy-control.tsx
+++ /dev/null
@@ -1,540 +0,0 @@
-"use client"
-
-import { useState, useEffect, useMemo } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import { Badge } from "@/components/ui/badge"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import {
-  Tooltip,
-  TooltipContent,
-  TooltipProvider,
-  TooltipTrigger,
-} from "@/components/ui/tooltip"
-import { Usb, Shield, ShieldOff, ShieldAlert, Clock, CheckCircle2, XCircle, Loader2, History, Filter, ChevronDown, RotateCcw, Info, HardDrive } from "lucide-react"
-import { toast } from "sonner"
-import { formatDistanceToNow, startOfDay, endOfDay, parseISO } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { DateRangeButton } from "@/components/date-range-button"
-
-type UsbPolicyValue = "ALLOW" | "BLOCK_ALL" | "READONLY"
-
-interface UsbPolicyEvent {
-  id: string
-  oldPolicy?: string
-  newPolicy: string
-  status: string
-  error?: string
-  actorEmail?: string
-  actorName?: string
-  createdAt: number
-  appliedAt?: number
-}
-
-const POLICY_OPTIONS: Array<{ value: UsbPolicyValue; label: string; description: string; icon: typeof Shield }> = [
-  {
-    value: "ALLOW",
-    label: "Permitido",
-    description: "Acesso total a dispositivos USB de armazenamento",
-    icon: Shield,
-  },
-  {
-    value: "BLOCK_ALL",
-    label: "Bloqueado",
-    description: "Nenhum acesso a dispositivos USB de armazenamento",
-    icon: ShieldOff,
-  },
-  {
-    value: "READONLY",
-    label: "Somente leitura",
-    description: "Permite leitura, bloqueia escrita em dispositivos USB",
-    icon: ShieldAlert,
-  },
-]
-
-function getPolicyConfig(policy: string | undefined | null) {
-  return POLICY_OPTIONS.find((opt) => opt.value === policy) ?? POLICY_OPTIONS[0]
-}
-
-function getStatusBadge(status: string | undefined | null) {
-  switch (status) {
-    case "PENDING":
-      return (
-        <Badge variant="outline" className="gap-1 border-amber-200 bg-amber-50 text-amber-700">
-          <Clock className="size-3" />
-          Pendente
-        </Badge>
-      )
-    case "APPLYING":
-      return (
-        <Badge variant="outline" className="gap-1 border-blue-200 bg-blue-50 text-blue-700">
-          <Loader2 className="size-3 animate-spin" />
-          Aplicando
-        </Badge>
-      )
-    case "APPLIED":
-      return (
-        <Badge variant="outline" className="gap-1 border-emerald-200 bg-emerald-50 text-emerald-700">
-          <CheckCircle2 className="size-3" />
-          Aplicado
-        </Badge>
-      )
-    case "FAILED":
-      return (
-        <Badge variant="outline" className="gap-1 border-red-200 bg-red-50 text-red-700">
-          <XCircle className="size-3" />
-          Falhou
-        </Badge>
-      )
-    default:
-      return null
-  }
-}
-
-function getProgressValue(status: string | undefined | null): number {
-  switch (status) {
-    case "PENDING":
-      return 33
-    case "APPLYING":
-      return 66
-    case "APPLIED":
-      return 100
-    case "FAILED":
-      return 100
-    default:
-      return 0
-  }
-}
-
-function getProgressColor(status: string | undefined | null): string {
-  switch (status) {
-    case "PENDING":
-      return "bg-amber-500"
-    case "APPLYING":
-      return "bg-blue-500"
-    case "APPLIED":
-      return "bg-emerald-500"
-    case "FAILED":
-      return "bg-red-500"
-    default:
-      return "bg-neutral-300"
-  }
-}
-
-interface UsbPolicyControlProps {
-  machineId: string
-  machineName?: string
-  actorEmail?: string
-  actorName?: string
-  actorId?: string
-  disabled?: boolean
-  variant?: "card" | "inline"
-}
-
-const STATUS_FILTER_OPTIONS = [
-  { value: "all", label: "Todos os status" },
-  { value: "PENDING", label: "Pendente" },
-  { value: "APPLYING", label: "Aplicando" },
-  { value: "APPLIED", label: "Aplicado" },
-  { value: "FAILED", label: "Falhou" },
-]
-
-export function UsbPolicyControl({
-  machineId,
-  machineName,
-  actorEmail,
-  actorName,
-  actorId,
-  disabled = false,
-  variant = "card",
-}: UsbPolicyControlProps) {
-  const [selectedPolicy, setSelectedPolicy] = useState<UsbPolicyValue>("ALLOW")
-  const [isApplying, setIsApplying] = useState(false)
-  const [showHistory, setShowHistory] = useState(false)
-
-  // Filtros do historico
-  const [statusFilter, setStatusFilter] = useState<string>("all")
-  const [dateFrom, setDateFrom] = useState<string | null>(null)
-  const [dateTo, setDateTo] = useState<string | null>(null)
-  const [allEvents, setAllEvents] = useState<UsbPolicyEvent[]>([])
-  const [cursor, setCursor] = useState<number | undefined>(undefined)
-
-  const usbPolicy = useQuery(api.usbPolicy.getUsbPolicy, {
-    machineId: machineId as Id<"machines">,
-  })
-
-  // Converte datas para timestamp
-  const dateFromTs = useMemo(() => {
-    if (!dateFrom) return undefined
-    return startOfDay(parseISO(dateFrom)).getTime()
-  }, [dateFrom])
-
-  const dateToTs = useMemo(() => {
-    if (!dateTo) return undefined
-    return endOfDay(parseISO(dateTo)).getTime()
-  }, [dateTo])
-
-  const policyEventsResult = useQuery(
-    api.usbPolicy.listUsbPolicyEvents,
-    showHistory
-      ? {
-          machineId: machineId as Id<"machines">,
-          limit: 10,
-          cursor,
-          status: statusFilter !== "all" ? statusFilter : undefined,
-          dateFrom: dateFromTs,
-          dateTo: dateToTs,
-        }
-      : "skip"
-  )
-
-  // Acumula eventos quando carrega mais
-  useEffect(() => {
-    if (policyEventsResult?.events) {
-      if (cursor === undefined) {
-        // Reset quando filtros mudam
-        setAllEvents(policyEventsResult.events)
-      } else {
-        // Acumula quando carrega mais
-        setAllEvents((prev) => [...prev, ...policyEventsResult.events])
-      }
-    }
-  }, [policyEventsResult?.events, cursor])
-
-  // Reset cursor quando filtros mudam
-  useEffect(() => {
-    setCursor(undefined)
-    setAllEvents([])
-  }, [statusFilter, dateFrom, dateTo])
-
-  const handleLoadMore = () => {
-    if (policyEventsResult?.nextCursor) {
-      setCursor(policyEventsResult.nextCursor)
-    }
-  }
-
-  const handleResetFilters = () => {
-    setStatusFilter("all")
-    setDateFrom(null)
-    setDateTo(null)
-    setCursor(undefined)
-    setAllEvents([])
-  }
-
-  const hasActiveFilters = statusFilter !== "all" || dateFrom !== null || dateTo !== null
-
-  const setUsbPolicyMutation = useMutation(api.usbPolicy.setUsbPolicy)
-
-  useEffect(() => {
-    if (usbPolicy?.policy) {
-      setSelectedPolicy(usbPolicy.policy as UsbPolicyValue)
-    }
-  }, [usbPolicy?.policy])
-
-  const currentConfig = getPolicyConfig(usbPolicy?.policy)
-  const CurrentIcon = currentConfig.icon
-
-  const handleApplyPolicy = async () => {
-    if (selectedPolicy === usbPolicy?.policy) {
-      toast.info("A política selecionada já está aplicada.")
-      return
-    }
-
-    setIsApplying(true)
-    try {
-      await setUsbPolicyMutation({
-        machineId: machineId as Id<"machines">,
-        policy: selectedPolicy,
-        actorId: actorId ? (actorId as Id<"users">) : undefined,
-        actorEmail,
-        actorName,
-      })
-      toast.success("Política USB enviada para aplicação.")
-    } catch (error) {
-      console.error("[usb-policy] Falha ao aplicar política", error)
-      toast.error("Falha ao aplicar política USB. Tente novamente.")
-    } finally {
-      setIsApplying(false)
-    }
-  }
-
-  const formatEventDate = (timestamp: number) => {
-    return formatDistanceToNow(new Date(timestamp), {
-      addSuffix: true,
-      locale: ptBR,
-    })
-  }
-
-  const content = (
-    <div className="space-y-4">
-      {/* Status atual com progress bar real */}
-      {usbPolicy?.status && (
-        <div className="space-y-2 rounded-lg border bg-slate-50 p-3">
-          <div className="flex items-center justify-between">
-            <span className="text-sm font-medium text-slate-600">Status da política</span>
-            {getStatusBadge(usbPolicy.status)}
-          </div>
-          {/* Progress bar real baseada no estado */}
-          {(usbPolicy.status === "PENDING" || usbPolicy.status === "APPLYING") && (
-            <div className="space-y-1">
-              <div className="h-2 w-full overflow-hidden rounded-full bg-slate-200">
-                <div
-                  className={`h-full transition-all duration-500 ease-out ${getProgressColor(usbPolicy.status)}`}
-                  style={{ width: `${getProgressValue(usbPolicy.status)}%` }}
-                />
-              </div>
-              <p className="text-xs text-muted-foreground">
-                {usbPolicy.status === "PENDING" ? "Aguardando agente..." : "Agente aplicando política..."}
-              </p>
-            </div>
-          )}
-        </div>
-      )}
-
-      {usbPolicy?.error && (
-        <div className="rounded-lg border border-red-200 bg-red-50 p-3">
-          <p className="text-sm font-medium text-red-700">Erro na aplicação</p>
-          <p className="text-xs text-red-600">{usbPolicy.error}</p>
-        </div>
-      )}
-
-      {/* Política atual */}
-      <div className="flex items-center gap-3 rounded-lg border bg-neutral-50 p-3">
-        <div className="flex size-10 items-center justify-center rounded-full bg-white shadow-sm">
-          <CurrentIcon className="size-5 text-neutral-600" />
-        </div>
-        <div className="flex-1">
-          <p className="text-sm font-medium">{currentConfig.label}</p>
-          <p className="text-xs text-muted-foreground">{currentConfig.description}</p>
-        </div>
-      </div>
-
-      {/* Info sobre dispositivos afetados */}
-      <div className="flex items-start gap-3 rounded-lg border bg-slate-50 p-3">
-        <Info className="mt-0.5 size-4 shrink-0 text-foreground" />
-        <div className="space-y-2">
-          <p className="text-sm font-medium text-foreground">Dispositivos afetados</p>
-          <div className="flex flex-wrap gap-2">
-            <span className="inline-flex items-center gap-1.5 rounded-full border border-slate-200 bg-slate-100 px-2.5 py-1 text-xs font-medium text-foreground">
-              <HardDrive className="size-3" />
-              Pen drives
-            </span>
-            <span className="inline-flex items-center gap-1.5 rounded-full border border-slate-200 bg-slate-100 px-2.5 py-1 text-xs font-medium text-foreground">
-              <HardDrive className="size-3" />
-              HDs externos
-            </span>
-            <span className="inline-flex items-center gap-1.5 rounded-full border border-slate-200 bg-slate-100 px-2.5 py-1 text-xs font-medium text-foreground">
-              <HardDrive className="size-3" />
-              Cartões SD
-            </span>
-          </div>
-          <p className="text-xs text-muted-foreground">
-            Não afeta teclados, mouses, impressoras ou outros periféricos USB.
-          </p>
-        </div>
-      </div>
-
-      <div className="flex items-end gap-2">
-        <div className="flex-1 space-y-1.5">
-          <label className="text-xs font-medium text-muted-foreground">Alterar política</label>
-          <Select
-            value={selectedPolicy}
-            onValueChange={(value) => setSelectedPolicy(value as UsbPolicyValue)}
-            disabled={disabled || isApplying}
-          >
-            <SelectTrigger>
-              <SelectValue placeholder="Selecione uma política" />
-            </SelectTrigger>
-            <SelectContent>
-              {POLICY_OPTIONS.map((option) => {
-                const Icon = option.icon
-                return (
-                  <SelectItem key={option.value} value={option.value}>
-                    <div className="flex items-center gap-2">
-                      <Icon className="size-4" />
-                      <span>{option.label}</span>
-                    </div>
-                  </SelectItem>
-                )
-              })}
-            </SelectContent>
-          </Select>
-        </div>
-        <TooltipProvider>
-          <Tooltip>
-            <TooltipTrigger asChild>
-              <Button
-                onClick={handleApplyPolicy}
-                disabled={disabled || isApplying || selectedPolicy === usbPolicy?.policy}
-                size="default"
-              >
-                {isApplying ? (
-                  <>
-                    <Loader2 className="mr-2 size-4 animate-spin" />
-                    Aplicando...
-                  </>
-                ) : (
-                  "Aplicar"
-                )}
-              </Button>
-            </TooltipTrigger>
-            <TooltipContent>
-              {selectedPolicy === usbPolicy?.policy
-                ? "A política já está aplicada"
-                : `Aplicar política "${getPolicyConfig(selectedPolicy).label}"`}
-            </TooltipContent>
-          </Tooltip>
-        </TooltipProvider>
-      </div>
-
-      <div className="border-t pt-3">
-        <Button
-          variant="ghost"
-          size="sm"
-          className="w-full justify-start gap-2 text-muted-foreground"
-          onClick={() => setShowHistory(!showHistory)}
-        >
-          <History className="size-4" />
-          {showHistory ? "Ocultar histórico" : "Ver histórico de alterações"}
-        </Button>
-
-        {showHistory && (
-          <div className="mt-3 space-y-3">
-            {/* Filtros */}
-            <div className="space-y-2 rounded-lg border bg-slate-50/80 p-3">
-              <div className="flex items-center gap-1.5 text-xs font-medium text-muted-foreground">
-                <Filter className="size-3.5" />
-                <span>Filtros</span>
-                {hasActiveFilters && (
-                  <Button
-                    variant="ghost"
-                    size="sm"
-                    className="ml-auto h-6 gap-1 px-2 text-xs text-muted-foreground hover:text-foreground"
-                    onClick={handleResetFilters}
-                  >
-                    <RotateCcw className="size-3" />
-                    Limpar
-                  </Button>
-                )}
-              </div>
-              <div className="grid grid-cols-2 gap-2">
-                <Select value={statusFilter} onValueChange={setStatusFilter}>
-                  <SelectTrigger className="h-9 text-sm">
-                    <SelectValue placeholder="Status" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    {STATUS_FILTER_OPTIONS.map((opt) => (
-                      <SelectItem key={opt.value} value={opt.value}>
-                        {opt.label}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-                <DateRangeButton
-                  from={dateFrom}
-                  to={dateTo}
-                  onChange={({ from, to }) => {
-                    setDateFrom(from)
-                    setDateTo(to)
-                  }}
-                  className="h-9"
-                  clearLabel="Limpar"
-                />
-              </div>
-            </div>
-
-            {/* Lista de eventos */}
-            {allEvents.length === 0 ? (
-              <p className="text-center text-xs text-muted-foreground py-4">
-                {hasActiveFilters
-                  ? "Nenhuma alteração encontrada com os filtros selecionados"
-                  : "Nenhuma alteração registrada"}
-              </p>
-            ) : (
-              <>
-                <div className="space-y-2">
-                  {allEvents.map((event: UsbPolicyEvent) => (
-                    <div
-                      key={event.id}
-                      className="flex items-start justify-between rounded-md border bg-white p-2 text-xs"
-                    >
-                      <div className="space-y-0.5">
-                        <div className="flex items-center gap-1.5">
-                          <span className="font-medium">
-                            {getPolicyConfig(event.oldPolicy).label}
-                          </span>
-                          <span className="text-muted-foreground">&rarr;</span>
-                          <span className="font-medium">
-                            {getPolicyConfig(event.newPolicy).label}
-                          </span>
-                          {getStatusBadge(event.status)}
-                        </div>
-                        <p className="text-muted-foreground">
-                          {event.actorName ?? event.actorEmail ?? "Sistema"} &middot; {formatEventDate(event.createdAt)}
-                        </p>
-                        {event.error && (
-                          <p className="text-red-600">{event.error}</p>
-                        )}
-                      </div>
-                    </div>
-                  ))}
-                </div>
-
-                {/* Paginacao */}
-                {policyEventsResult?.hasMore && (
-                  <Button
-                    variant="ghost"
-                    size="sm"
-                    className="w-full gap-1 text-xs text-muted-foreground"
-                    onClick={handleLoadMore}
-                  >
-                    <ChevronDown className="size-3.5" />
-                    Carregar mais
-                  </Button>
-                )}
-              </>
-            )}
-          </div>
-        )}
-      </div>
-
-      {usbPolicy?.reportedAt && (
-        <p className="text-xs text-muted-foreground">
-          Último relato do agente: {formatEventDate(usbPolicy.reportedAt)}
-        </p>
-      )}
-    </div>
-  )
-
-  if (variant === "inline") {
-    return content
-  }
-
-  return (
-    <Card>
-      <CardHeader className="pb-3">
-        <div className="flex items-center justify-between">
-          <div className="flex items-center gap-2">
-            <Usb className="size-5 text-neutral-500" />
-            <CardTitle className="text-base">Controle USB</CardTitle>
-          </div>
-        </div>
-        <CardDescription>
-          Gerencie o acesso a dispositivos de armazenamento USB neste dispositivo.
-        </CardDescription>
-      </CardHeader>
-      <CardContent>
-        {content}
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/admin/fields/ticket-form-templates-manager.tsx b/src/components/admin/fields/ticket-form-templates-manager.tsx
deleted file mode 100644
index d264a18..0000000
--- a/src/components/admin/fields/ticket-form-templates-manager.tsx
+++ /dev/null
@@ -1,350 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useRef, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { Plus, MoreHorizontal, Archive, RefreshCcw } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { Card, CardContent, CardDescription, CardFooter, CardHeader, CardTitle } from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Textarea } from "@/components/ui/textarea"
-import { Badge } from "@/components/ui/badge"
-import { DropdownMenu, DropdownMenuContent, DropdownMenuItem, DropdownMenuTrigger } from "@/components/ui/dropdown-menu"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Skeleton } from "@/components/ui/skeleton"
-
-type Template = {
-  id: string
-  key: string
-  label: string
-  description: string
-  defaultEnabled: boolean
-  baseTemplateKey: string | null
-  isSystem: boolean
-  isArchived: boolean
-  order: number
-}
-
-const CLEAR_SELECT_VALUE = "__clear__"
-
-export function TicketFormTemplatesManager() {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId as Id<"users"> | null
-
-  const ensureDefaults = useMutation(api.tickets.ensureTicketFormDefaults)
-  const createTemplate = useMutation(api.ticketFormTemplates.create)
-  const updateTemplate = useMutation(api.ticketFormTemplates.update)
-  const archiveTemplate = useMutation(api.ticketFormTemplates.archive)
-
-  const hasEnsuredRef = useRef(false)
-  useEffect(() => {
-    if (!viewerId || hasEnsuredRef.current) return
-    hasEnsuredRef.current = true
-    ensureDefaults({ tenantId, actorId: viewerId }).catch((error) => {
-      console.error("[ticket-templates] ensure defaults failed", error)
-      hasEnsuredRef.current = false
-    })
-  }, [ensureDefaults, tenantId, viewerId])
-
-  const templates = useQuery(
-    api.ticketFormTemplates.list,
-    viewerId ? { tenantId, viewerId } : "skip"
-  ) as Template[] | undefined
-
-  const [createDialogOpen, setCreateDialogOpen] = useState(false)
-  const [newLabel, setNewLabel] = useState("")
-  const [newDescription, setNewDescription] = useState("")
-  const [baseTemplate, setBaseTemplate] = useState<string>("")
-  const [cloneFields, setCloneFields] = useState(true)
-  const [creating, setCreating] = useState(false)
-
-  const [editingTemplate, setEditingTemplate] = useState<Template | null>(null)
-  const [editLabel, setEditLabel] = useState("")
-  const [editDescription, setEditDescription] = useState("")
-  const [savingEdit, setSavingEdit] = useState(false)
-
-  const activeTemplates = useMemo(() => {
-    if (!templates) return []
-    return templates.filter((tpl) => !tpl.isArchived).sort((a, b) => a.order - b.order)
-  }, [templates])
-
-  const archivedTemplates = useMemo(() => {
-    if (!templates) return []
-    return templates.filter((tpl) => tpl.isArchived).sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-  }, [templates])
-
-  const baseOptions = useMemo(() => {
-    return (templates ?? []).filter((tpl) => !tpl.isArchived)
-  }, [templates])
-
-  const handleCreate = async () => {
-    if (!viewerId) return
-    const label = newLabel.trim()
-    if (label.length < 3) {
-      toast.error("Informe um nome com pelo menos 3 caracteres")
-      return
-    }
-    setCreating(true)
-    try {
-      await createTemplate({
-        tenantId,
-        actorId: viewerId,
-        label,
-        description: newDescription.trim() || undefined,
-        baseTemplateKey: baseTemplate || undefined,
-        cloneFields,
-      })
-      toast.success("Formulário criado com sucesso.")
-      setCreateDialogOpen(false)
-      setNewLabel("")
-      setNewDescription("")
-      setBaseTemplate("")
-      setCloneFields(true)
-    } catch (error) {
-      console.error("[ticket-templates] create failed", error)
-      toast.error("Não foi possível criar o formulário.")
-    } finally {
-      setCreating(false)
-    }
-  }
-
-  const handleSaveEdit = async () => {
-    if (!viewerId || !editingTemplate) return
-    const label = editLabel.trim()
-    if (label.length < 3) {
-      toast.error("Informe um nome com pelo menos 3 caracteres")
-      return
-    }
-    setSavingEdit(true)
-    try {
-      await updateTemplate({
-        tenantId,
-        actorId: viewerId,
-        templateId: editingTemplate.id as Id<"ticketFormTemplates">,
-        label,
-        description: editDescription.trim() || undefined,
-      })
-      toast.success("Formulário atualizado.")
-      setEditingTemplate(null)
-    } catch (error) {
-      console.error("[ticket-templates] update failed", error)
-      toast.error("Não foi possível atualizar o formulário.")
-    } finally {
-      setSavingEdit(false)
-    }
-  }
-
-  const handleToggleArchive = async (template: Template, archived: boolean) => {
-    if (!viewerId) return
-    try {
-      await archiveTemplate({
-        tenantId,
-        actorId: viewerId,
-        templateId: template.id as Id<"ticketFormTemplates">,
-        archived,
-      })
-      toast.success(archived ? "Formulário arquivado." : "Formulário reativado.")
-    } catch (error) {
-      console.error("[ticket-templates] toggle archive failed", error)
-      toast.error("Não foi possível atualizar o formulário.")
-    }
-  }
-
-  const renderTemplateCard = (template: Template) => (
-    <Card key={template.id} className="border-slate-200">
-      <CardHeader className="flex flex-row items-start justify-between gap-3">
-        <div className="space-y-1">
-          <CardTitle className="text-base font-semibold text-neutral-900">{template.label}</CardTitle>
-          <CardDescription>{template.description || "Sem descrição"}</CardDescription>
-          <div className="flex flex-wrap gap-2 pt-1">
-            <Badge variant="outline" className="rounded-full px-2 py-0.5 text-xs font-semibold">
-              {template.isSystem ? "Padrão do sistema" : "Personalizado"}
-            </Badge>
-            {!template.defaultEnabled ? (
-              <Badge variant="secondary" className="rounded-full px-2 py-0.5 text-xs font-semibold">
-                Desabilitado por padrão
-              </Badge>
-            ) : null}
-          </div>
-        </div>
-        <DropdownMenu>
-          <DropdownMenuTrigger asChild>
-            <Button variant="ghost" size="icon" className="size-8">
-              <MoreHorizontal className="size-4" />
-            </Button>
-          </DropdownMenuTrigger>
-          <DropdownMenuContent align="end">
-            <DropdownMenuItem
-              onSelect={() => {
-                setEditingTemplate(template)
-                setEditLabel(template.label)
-                setEditDescription(template.description)
-              }}
-            >
-              Renomear
-            </DropdownMenuItem>
-            <DropdownMenuItem onSelect={() => handleToggleArchive(template, !template.isArchived)}>
-              {template.isArchived ? (
-                <span className="flex items-center gap-2 text-emerald-600">
-                  <RefreshCcw className="size-3.5" />
-                  Reativar
-                </span>
-              ) : (
-                <span className="flex items-center gap-2 text-rose-600">
-                  <Archive className="size-3.5" />
-                  Arquivar
-                </span>
-              )}
-            </DropdownMenuItem>
-          </DropdownMenuContent>
-        </DropdownMenu>
-      </CardHeader>
-    </Card>
-  )
-
-  return (
-    <Card className="border-slate-200">
-      <CardHeader className="flex flex-row items-center justify-between gap-3">
-        <div>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Modelos de formulário</CardTitle>
-          <CardDescription>Controle quais formulários especiais ficam disponíveis na abertura de tickets.</CardDescription>
-        </div>
-        <Button size="sm" className="gap-2" onClick={() => setCreateDialogOpen(true)}>
-          <Plus className="size-4" />
-          Novo formulário
-        </Button>
-      </CardHeader>
-      <CardContent className="space-y-4">
-        {!templates ? (
-          <div className="space-y-3">
-            {Array.from({ length: 2 }).map((_, index) => (
-              <Skeleton key={index} className="h-28 w-full rounded-2xl" />
-            ))}
-          </div>
-        ) : (
-          <>
-            {activeTemplates.length === 0 ? (
-              <div className="rounded-lg border border-dashed border-slate-300 bg-slate-50/70 p-6 text-center text-sm text-muted-foreground">
-                Nenhum formulário personalizado. Clique em &quot;Novo formulário&quot; para começar.
-              </div>
-            ) : (
-              <div className="grid gap-3 md:grid-cols-2">
-                {activeTemplates.map(renderTemplateCard)}
-              </div>
-            )}
-            {archivedTemplates.length > 0 ? (
-              <div className="space-y-2">
-                <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Arquivados</p>
-                <div className="grid gap-3 md:grid-cols-2">
-                  {archivedTemplates.map(renderTemplateCard)}
-                </div>
-              </div>
-            ) : null}
-          </>
-        )}
-      </CardContent>
-
-      <Dialog open={createDialogOpen} onOpenChange={(open) => !creating && setCreateDialogOpen(open)}>
-        <DialogContent className="max-w-lg space-y-4">
-          <DialogHeader>
-            <DialogTitle>Novo formulário</DialogTitle>
-            <DialogDescription>Crie formulários específicos para fluxos como admissões, desligamentos ou demandas especiais.</DialogDescription>
-          </DialogHeader>
-          <div className="space-y-4">
-            <div className="space-y-2">
-              <label className="text-sm font-medium text-neutral-700">Nome</label>
-              <Input
-                value={newLabel}
-                onChange={(event) => setNewLabel(event.target.value)}
-                placeholder="Ex.: Troca de equipamento"
-              />
-            </div>
-            <div className="space-y-2">
-              <label className="text-sm font-medium text-neutral-700">Descrição</label>
-              <Textarea
-                value={newDescription}
-                onChange={(event) => setNewDescription(event.target.value)}
-                placeholder="Explique quando este formulário deve ser usado"
-                rows={3}
-              />
-            </div>
-            <div className="space-y-2">
-              <label className="text-sm font-medium text-neutral-700">Basear em</label>
-              <Select
-                value={baseTemplate}
-                onValueChange={(value) => setBaseTemplate(value === CLEAR_SELECT_VALUE ? "" : value)}
-              >
-                <SelectTrigger>
-                  <SelectValue placeholder="Em branco" />
-                </SelectTrigger>
-                <SelectContent>
-                  <SelectItem value={CLEAR_SELECT_VALUE}>Começar do zero</SelectItem>
-                  {baseOptions.map((tpl) => (
-                    <SelectItem key={tpl.key} value={tpl.key}>
-                      {tpl.label}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-              {baseTemplate ? (
-                <label className="flex items-center gap-2 text-sm text-neutral-700">
-                  <Checkbox
-                    checked={cloneFields}
-                    onCheckedChange={(value) => setCloneFields(Boolean(value))}
-                  />
-                  <span>Copiar campos do formulário base</span>
-                </label>
-              ) : null}
-            </div>
-          </div>
-          <DialogFooter className="gap-2">
-            <Button variant="outline" onClick={() => !creating && setCreateDialogOpen(false)}>
-              Cancelar
-            </Button>
-            <Button onClick={handleCreate} disabled={creating}>
-              {creating ? "Criando..." : "Criar formulário"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      <Dialog open={Boolean(editingTemplate)} onOpenChange={(open) => !savingEdit && !open && setEditingTemplate(null)}>
-        <DialogContent className="max-w-lg space-y-4">
-          <DialogHeader>
-            <DialogTitle>Editar formulário</DialogTitle>
-          </DialogHeader>
-          <div className="space-y-3">
-            <div className="space-y-2">
-              <label className="text-sm font-medium text-neutral-700">Nome</label>
-              <Input value={editLabel} onChange={(event) => setEditLabel(event.target.value)} />
-            </div>
-            <div className="space-y-2">
-              <label className="text-sm font-medium text-neutral-700">Descrição</label>
-              <Textarea
-                value={editDescription}
-                onChange={(event) => setEditDescription(event.target.value)}
-                rows={3}
-              />
-            </div>
-          </div>
-          <DialogFooter className="gap-2">
-            <Button variant="outline" onClick={() => !savingEdit && setEditingTemplate(null)}>
-              Cancelar
-            </Button>
-            <Button onClick={handleSaveEdit} disabled={savingEdit}>
-              {savingEdit ? "Salvando..." : "Salvar alterações"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </Card>
-  )
-}
diff --git a/src/components/admin/reports/report-templates-manager.tsx b/src/components/admin/reports/report-templates-manager.tsx
deleted file mode 100644
index d9e7b21..0000000
--- a/src/components/admin/reports/report-templates-manager.tsx
+++ /dev/null
@@ -1,544 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { DEVICE_INVENTORY_COLUMN_METADATA, type DeviceInventoryColumnConfig } from "@/lib/device-inventory-columns"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Textarea } from "@/components/ui/textarea"
-import { Badge } from "@/components/ui/badge"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { Skeleton } from "@/components/ui/skeleton"
-import { cn } from "@/lib/utils"
-import { toast } from "sonner"
-
-type DeviceExportTemplateListItem = {
-  id: string
-  slug: string
-  name: string
-  description?: string
-  columns: DeviceInventoryColumnConfig[]
-  filters?: unknown | null
-  companyId: string | null
-  isDefault: boolean
-  isActive: boolean
-  createdAt: number
-  updatedAt: number
-  createdBy?: string | null
-  updatedBy?: string | null
-}
-
-type DeviceFieldDef = {
-  id: string
-  key: string
-  label: string
-}
-
-type ReportTemplatesManagerProps = {
-  tenantId?: string | null
-}
-
-const DEFAULT_COLUMN_KEYS = DEVICE_INVENTORY_COLUMN_METADATA.filter((meta) => meta.default !== false).map((meta) => meta.key)
-
-export function ReportTemplatesManager({ tenantId: tenantIdProp }: ReportTemplatesManagerProps) {
-  const { convexUserId, session, isAdmin } = useAuth()
-  const tenantId = tenantIdProp ?? session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const [filterCompanyId, setFilterCompanyId] = useState<string>("all")
-  const [editingTemplateId, setEditingTemplateId] = useState<string | null>(null)
-  const [isTemplateDialogOpen, setIsTemplateDialogOpen] = useState(false)
-
-  const canLoad = Boolean(convexUserId && isAdmin)
-
-  const templates = useQuery(
-    api.deviceExportTemplates.list,
-    canLoad
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          companyId: filterCompanyId !== "all" ? (filterCompanyId as Id<"companies">) : undefined,
-          includeInactive: true,
-        } as const)
-      : "skip"
-  ) as DeviceExportTemplateListItem[] | undefined
-
-  const deviceFields = useQuery(
-    api.deviceFields.listForTenant,
-    canLoad
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-        } as const)
-      : "skip"
-  ) as DeviceFieldDef[] | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    canLoad
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-        } as const)
-      : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const createTemplate = useMutation(api.deviceExportTemplates.create)
-  const updateTemplate = useMutation(api.deviceExportTemplates.update)
-  const removeTemplate = useMutation(api.deviceExportTemplates.remove)
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) return base
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const availableColumns = useMemo(
-    () => {
-      const base = DEVICE_INVENTORY_COLUMN_METADATA.map((meta) => ({
-        key: meta.key,
-        label: meta.label,
-        group: "base" as const,
-      }))
-      const custom: { key: string; label: string; group: "custom" }[] =
-        (deviceFields ?? []).map((field) => ({
-          key: `custom:${field.key}`,
-          label: field.label,
-          group: "custom" as const,
-        }))
-      return [...base, ...custom].sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-    },
-    [deviceFields]
-  )
-
-  const templateOptions = useMemo(
-    () => (templates ?? []).slice().sort((a, b) => a.name.localeCompare(b.name, "pt-BR")),
-    [templates]
-  )
-
-  const [name, setName] = useState("")
-  const [description, setDescription] = useState("")
-  const [targetCompanyId, setTargetCompanyId] = useState<string | "all">("all")
-  const [isDefault, setIsDefault] = useState(false)
-  const [isActive, setIsActive] = useState(true)
-  const [selectedColumns, setSelectedColumns] = useState<string[]>([])
-  const [isSaving, setIsSaving] = useState(false)
-  const [isDeleting, setIsDeleting] = useState(false)
-
-  const editingTemplate = useMemo(
-    () => templateOptions.find((tpl) => tpl.id === editingTemplateId) ?? null,
-    [templateOptions, editingTemplateId]
-  )
-
-  const resetForm = useCallback(() => {
-    setName("")
-    setDescription("")
-    setTargetCompanyId("all")
-    setIsDefault(false)
-    setIsActive(true)
-    setSelectedColumns([...DEFAULT_COLUMN_KEYS])
-  }, [])
-
-  useEffect(() => {
-    if (!isTemplateDialogOpen) return
-    if (!editingTemplateId) {
-      resetForm()
-      return
-    }
-    const tpl = templateOptions.find((t) => t.id === editingTemplateId)
-    if (!tpl) {
-      setEditingTemplateId(null)
-      resetForm()
-      return
-    }
-    setName(tpl.name)
-    setDescription(tpl.description ?? "")
-    setTargetCompanyId(tpl.companyId ?? "all")
-    setIsDefault(Boolean(tpl.isDefault))
-    setIsActive(tpl.isActive !== false)
-    const columnKeys = (tpl.columns ?? []).map((col) => col.key)
-    setSelectedColumns(columnKeys.length > 0 ? columnKeys : [...DEFAULT_COLUMN_KEYS])
-  }, [editingTemplateId, isTemplateDialogOpen, resetForm, templateOptions])
-
-  const handleToggleColumn = (key: string, checked: boolean) => {
-    setSelectedColumns((prev) => {
-      const set = new Set(prev)
-      if (checked) {
-        set.add(key)
-      } else {
-        set.delete(key)
-      }
-      return Array.from(set)
-    })
-  }
-
-  const handleSelectAll = () => {
-    setSelectedColumns(availableColumns.map((col) => col.key))
-  }
-
-  const handleClearColumns = () => {
-    setSelectedColumns([])
-  }
-
-  const handleSave = async () => {
-    if (!convexUserId) {
-      toast.error("Sincronize a sessão antes de salvar templates.")
-      return
-    }
-    const trimmedName = name.trim()
-    if (trimmedName.length < 3) {
-      toast.error("Informe um nome para o template (mínimo 3 caracteres).")
-      return
-    }
-    if (selectedColumns.length === 0) {
-      toast.error("Selecione ao menos uma coluna para o template.")
-      return
-    }
-    const columnsPayload: DeviceInventoryColumnConfig[] = selectedColumns.map((key) => {
-      const meta = availableColumns.find((col) => col.key === key)
-      return { key, label: meta?.label }
-    })
-    const companyIdValue =
-      targetCompanyId !== "all" ? (targetCompanyId as unknown as Id<"companies">) : undefined
-
-    try {
-      setIsSaving(true)
-      if (!editingTemplate) {
-        await createTemplate({
-          tenantId,
-          actorId: convexUserId as Id<"users">,
-          name: trimmedName,
-          description: description.trim() || undefined,
-          columns: columnsPayload,
-          filters: undefined,
-          companyId: companyIdValue,
-          isDefault,
-          isActive,
-        })
-      } else {
-        await updateTemplate({
-          tenantId,
-          actorId: convexUserId as Id<"users">,
-          templateId: editingTemplate.id as Id<"deviceExportTemplates">,
-          name: trimmedName,
-          description: description.trim() || undefined,
-          columns: columnsPayload,
-          filters: editingTemplate.filters ?? undefined,
-          companyId: companyIdValue,
-          isDefault,
-          isActive,
-        })
-      }
-      toast.success("Template salvo com sucesso.")
-      setIsTemplateDialogOpen(false)
-      setEditingTemplateId(null)
-      resetForm()
-    } catch (error) {
-      console.error("[report-templates] Failed to save template", error)
-      toast.error("Não foi possível salvar o template.")
-    } finally {
-      setIsSaving(false)
-    }
-  }
-
-  const handleDelete = async () => {
-    if (!convexUserId || !editingTemplate) return
-    try {
-      setIsDeleting(true)
-      await removeTemplate({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        templateId: editingTemplate.id as Id<"deviceExportTemplates">,
-      })
-      toast.success("Template removido com sucesso.")
-      setIsTemplateDialogOpen(false)
-      setEditingTemplateId(null)
-      resetForm()
-    } catch (error) {
-      console.error("[report-templates] Failed to delete template", error)
-      toast.error("Não foi possível remover o template.")
-    } finally {
-      setIsDeleting(false)
-    }
-  }
-
-  const handleTemplateDialogOpenChange = useCallback(
-    (open: boolean) => {
-      if (!open) {
-        if (isSaving || isDeleting) return
-        setIsTemplateDialogOpen(false)
-        setEditingTemplateId(null)
-        resetForm()
-        return
-      }
-      setIsTemplateDialogOpen(true)
-    },
-    [isDeleting, isSaving, resetForm]
-  )
-
-  const handleOpenCreateDialog = useCallback(() => {
-    setEditingTemplateId(null)
-    setIsTemplateDialogOpen(true)
-  }, [])
-
-  const handleTemplateRowClick = useCallback((templateId: string) => {
-    setEditingTemplateId(templateId)
-    setIsTemplateDialogOpen(true)
-  }, [])
-
-  if (!canLoad) {
-    return (
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Templates de relatórios</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Apenas administradores podem gerenciar templates de exportação.
-          </CardDescription>
-        </CardHeader>
-      </Card>
-    )
-  }
-
-  if (!templates || !companies) {
-    return (
-      <div className="space-y-4">
-        <Skeleton className="h-12 w-full rounded-xl" />
-        <Skeleton className="h-64 w-full rounded-xl" />
-      </div>
-    )
-  }
-
-  return (
-    <div className="space-y-6">
-      <Card className="border-slate-200 rounded-2xl shadow-sm">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Templates existentes</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Configure templates globais ou por empresa para exportar inventário de dispositivos.
-          </CardDescription>
-        </CardHeader>
-        <CardContent className="space-y-4">
-          <div className="flex flex-wrap items-center gap-3">
-            <SearchableCombobox
-              value={filterCompanyId}
-              onValueChange={(value) => setFilterCompanyId(value ?? "all")}
-              options={companyOptions}
-              placeholder="Todas as empresas"
-              triggerClassName="h-9 w-full min-w-56 rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800 md:w-64"
-            />
-            <Button size="sm" className="gap-2" onClick={handleOpenCreateDialog}>
-              Novo template
-            </Button>
-          </div>
-          {templateOptions.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-4 text-sm text-neutral-500">
-              Nenhum template cadastrado ainda. Clique em &quot;Novo template&quot; para criar o primeiro modelo de exportação.
-            </p>
-          ) : (
-            <div className="space-y-2">
-              {templateOptions.map((tpl) => {
-                const isActiveTemplate = isTemplateDialogOpen && editingTemplateId === tpl.id
-                const columnCount = tpl.columns?.length ?? 0
-                return (
-                  <button
-                    key={tpl.id}
-                    type="button"
-                    onClick={() => handleTemplateRowClick(tpl.id)}
-                    className={cn(
-                      "group flex w-full flex-col gap-2 rounded-xl border px-4 py-3 text-left text-sm transition focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-500 focus-visible:ring-offset-2",
-                      isActiveTemplate
-                        ? "border-neutral-900 bg-neutral-950 text-white shadow-[0_10px_25px_rgba(15,23,42,0.35)] hover:bg-neutral-900"
-                        : "border-slate-200 bg-white text-neutral-900 hover:border-slate-300 hover:bg-slate-50"
-                    )}
-                  >
-                    <div className="flex items-start justify-between gap-3">
-                      <div className="flex flex-col">
-                        <span className={cn("font-semibold", isActiveTemplate ? "text-white" : "text-neutral-900")}>{tpl.name}</span>
-                        <span className={cn("text-xs", isActiveTemplate ? "text-white/70" : "text-neutral-500")}>
-                          {tpl.companyId ? "Template específico por empresa" : "Template global"} · {columnCount}{" "}
-                          {columnCount === 1 ? "coluna" : "colunas"}
-                        </span>
-                      </div>
-                      <div className="flex items-center gap-2">
-                        {tpl.isDefault ? (
-                          <Badge
-                            variant="outline"
-                            className={cn(
-                              "text-[10px] uppercase",
-                              isActiveTemplate ? "border-white/40 text-white hover:bg-white/5" : "border-slate-200 bg-slate-50 text-slate-700"
-                            )}
-                          >
-                            Padrão
-                          </Badge>
-                        ) : null}
-                        {tpl.isActive === false ? (
-                          <Badge
-                            variant="outline"
-                            className={cn(
-                              "text-[10px] uppercase",
-                              isActiveTemplate ? "border-white/40 text-amber-100" : "border-amber-200 bg-amber-50 text-amber-800"
-                            )}
-                          >
-                            Inativo
-                          </Badge>
-                        ) : null}
-                      </div>
-                    </div>
-                    {tpl.description ? (
-                      <p className={cn("text-xs leading-relaxed", isActiveTemplate ? "text-white/80" : "text-neutral-500")}>{tpl.description}</p>
-                    ) : null}
-                  </button>
-                )
-              })}
-            </div>
-          )}
-        </CardContent>
-      </Card>
-
-      <Dialog open={isTemplateDialogOpen} onOpenChange={handleTemplateDialogOpenChange}>
-        <DialogContent className="max-w-3xl">
-          <DialogHeader>
-            <DialogTitle>{editingTemplate ? "Editar template" : "Novo template"}</DialogTitle>
-            <DialogDescription>
-              Defina o conjunto de colunas e, opcionalmente, vincule o template a uma empresa específica.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-6">
-            <div className="space-y-3">
-              <label className="text-sm font-medium text-neutral-800">
-                Nome do template <span className="text-destructive">*</span>
-              </label>
-              <Input
-                value={name}
-                onChange={(event) => setName(event.target.value)}
-                placeholder="Ex.: Inventário padrão, Inventário reduzido..."
-                className="h-9 rounded-lg border-slate-300 text-sm"
-              />
-            </div>
-            <div className="space-y-3">
-              <label className="text-sm font-medium text-neutral-800">Descrição</label>
-              <Textarea
-                value={description}
-                onChange={(event) => setDescription(event.target.value)}
-                placeholder="Contexto de uso, filtros sugeridos, etc."
-                rows={3}
-                className="rounded-lg border-slate-300 text-sm"
-              />
-            </div>
-            <div className="grid gap-3 md:grid-cols-2">
-              <div className="space-y-2">
-                <label className="text-sm font-medium text-neutral-800">Escopo do template</label>
-                <div className="rounded-xl border border-slate-200 bg-slate-50 px-3 py-2">
-                  <SearchableCombobox
-                    value={targetCompanyId}
-                    onValueChange={(value) => setTargetCompanyId(value ?? "all")}
-                    options={companyOptions}
-                    placeholder="Todas as empresas"
-                    triggerClassName="h-9 w-full rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800"
-                  />
-                  <p className="mt-2 text-xs text-neutral-500">
-                    Defina se este template será global ou específico para uma empresa.
-                  </p>
-                </div>
-              </div>
-              <div className="space-y-2">
-                <label className="text-sm font-medium text-neutral-800">Opções</label>
-                <div className="space-y-2 rounded-xl border border-slate-200 bg-slate-50 px-3 py-2">
-                  <label className="flex items-center gap-2 text-xs text-neutral-700">
-                    <Checkbox checked={isDefault} onCheckedChange={(v) => setIsDefault(Boolean(v))} />
-                    <span>Usar como padrão para este escopo</span>
-                  </label>
-                  <label className="flex items-center gap-2 text-xs text-neutral-700">
-                    <Checkbox checked={isActive} onCheckedChange={(v) => setIsActive(Boolean(v))} />
-                    <span>Template ativo</span>
-                  </label>
-                </div>
-              </div>
-            </div>
-
-            <div className="space-y-3">
-              <div className="flex flex-wrap items-center justify-between gap-2">
-                <span className="text-sm font-medium text-neutral-800">Colunas incluídas</span>
-                <div className="flex items-center gap-2">
-                  <Button type="button" size="sm" variant="outline" onClick={handleClearColumns} disabled={isSaving || isDeleting}>
-                    Limpar
-                  </Button>
-                  <Button type="button" size="sm" variant="outline" onClick={handleSelectAll} disabled={isSaving || isDeleting}>
-                    Selecionar todas
-                  </Button>
-                </div>
-              </div>
-              <div className="max-h-72 space-y-1 overflow-y-auto rounded-xl border border-slate-200 bg-slate-50 px-3 py-2 text-sm">
-                {availableColumns.length === 0 ? (
-                  <p className="py-2 text-xs text-neutral-500">
-                    Nenhuma coluna disponível. Verifique o inventário de dispositivos e os campos personalizados.
-                  </p>
-                ) : (
-                  availableColumns.map((col) => {
-                    const checked = selectedColumns.includes(col.key)
-                    const isCustom = col.group === "custom"
-                    return (
-                      <label
-                        key={col.key}
-                        className="flex cursor-pointer items-center gap-2 rounded-md bg-white px-2 py-1.5 text-xs text-neutral-800 shadow-[0_0_0_1px_rgba(148,163,184,0.3)] hover:bg-slate-50"
-                      >
-                        <Checkbox
-                          checked={checked}
-                          onCheckedChange={(v) => handleToggleColumn(col.key, Boolean(v))}
-                          className="size-4"
-                          disabled={isSaving || isDeleting}
-                        />
-                        <span className="flex-1 truncate">
-                          {col.label}
-                          {isCustom ? " (campo personalizado)" : ""}
-                        </span>
-                      </label>
-                    )
-                  })
-                )}
-              </div>
-              <p className="text-xs text-neutral-500">{selectedColumns.length} coluna{selectedColumns.length === 1 ? "" : "s"} selecionada{selectedColumns.length === 1 ? "" : "s"}.</p>
-            </div>
-          </div>
-          <DialogFooter className="flex flex-col gap-3 sm:flex-row sm:items-center sm:justify-between">
-            {editingTemplate ? (
-              <Button
-                type="button"
-                variant="outline"
-                onClick={handleDelete}
-                disabled={isDeleting || isSaving}
-                className="text-destructive"
-              >
-                {isDeleting ? "Removendo..." : "Remover template"}
-              </Button>
-            ) : (
-              <span className="text-xs text-neutral-500">Após salvar, o template ficará visível na lista.</span>
-            )}
-            <div className="flex flex-col gap-2 sm:flex-row">
-              <Button type="button" variant="outline" onClick={() => handleTemplateDialogOpenChange(false)} disabled={isSaving || isDeleting}>
-                Cancelar
-              </Button>
-              <Button type="button" onClick={handleSave} disabled={isSaving || isDeleting}>
-                {isSaving ? "Salvando..." : editingTemplate ? "Salvar mudanças" : "Criar template"}
-              </Button>
-            </div>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
diff --git a/src/components/admin/slas/category-sla-drawer.tsx b/src/components/admin/slas/category-sla-drawer.tsx
deleted file mode 100644
index 50fbd6f..0000000
--- a/src/components/admin/slas/category-sla-drawer.tsx
+++ /dev/null
@@ -1,400 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import type { TicketCategory } from "@/lib/schemas/category"
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogFooter,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-
-const PRIORITY_ROWS = [
-  { value: "URGENT", label: "Crítico" },
-  { value: "HIGH", label: "Alta" },
-  { value: "MEDIUM", label: "Média" },
-  { value: "LOW", label: "Baixa" },
-  { value: "DEFAULT", label: "Sem prioridade" },
-] as const
-
-const TIME_UNITS: Array<{ value: RuleFormState["responseUnit"]; label: string; factor: number }> = [
-  { value: "minutes", label: "Minutos", factor: 1 },
-  { value: "hours", label: "Horas", factor: 60 },
-  { value: "days", label: "Dias", factor: 1440 },
-]
-
-const MODE_OPTIONS: Array<{ value: RuleFormState["responseMode"]; label: string }> = [
-  { value: "calendar", label: "Horas corridas" },
-  { value: "business", label: "Horas úteis" },
-]
-
-const PAUSE_STATUS_OPTIONS = [
-  { value: "PENDING", label: "Pendente" },
-  { value: "AWAITING_ATTENDANCE", label: "Em atendimento" },
-  { value: "PAUSED", label: "Pausado" },
-] as const
-
-const DEFAULT_RULE_STATE: RuleFormState = {
-  responseValue: "",
-  responseUnit: "hours",
-  responseMode: "calendar",
-  solutionValue: "",
-  solutionUnit: "hours",
-  solutionMode: "calendar",
-  alertThreshold: 80,
-  pauseStatuses: ["PAUSED"],
-}
-
-type RuleFormState = {
-  responseValue: string
-  responseUnit: "minutes" | "hours" | "days"
-  responseMode: "calendar" | "business"
-  solutionValue: string
-  solutionUnit: "minutes" | "hours" | "days"
-  solutionMode: "calendar" | "business"
-  alertThreshold: number
-  pauseStatuses: string[]
-}
-
-export type CategorySlaDrawerProps = {
-  category: TicketCategory | null
-  tenantId: string
-  viewerId: Id<"users"> | null
-  onClose: () => void
-}
-
-export function CategorySlaDrawer({ category, tenantId, viewerId, onClose }: CategorySlaDrawerProps) {
-  const [rules, setRules] = useState<Record<string, RuleFormState>>(() => buildDefaultRuleState())
-  const [saving, setSaving] = useState(false)
-  const drawerOpen = Boolean(category)
-
-  const canLoad = Boolean(category && viewerId)
-  const existing = useQuery(
-    api.categorySlas.get,
-    canLoad
-      ? {
-          tenantId,
-          viewerId: viewerId as Id<"users">,
-          categoryId: category!.id as Id<"ticketCategories">,
-        }
-      : "skip"
-  ) as {
-    rules: Array<{
-      priority: string
-      responseTargetMinutes: number | null
-      responseMode?: string | null
-      solutionTargetMinutes: number | null
-      solutionMode?: string | null
-      alertThreshold?: number | null
-      pauseStatuses?: string[] | null
-    }>
-  } | undefined
-
-  const saveSla = useMutation(api.categorySlas.save)
-
-  useEffect(() => {
-    if (!existing?.rules) {
-      setRules(buildDefaultRuleState())
-      return
-    }
-    const next = buildDefaultRuleState()
-    for (const rule of existing.rules) {
-      const priority = rule.priority?.toUpperCase() ?? "DEFAULT"
-      next[priority] = convertRuleToForm(rule)
-    }
-    setRules(next)
-  }, [existing, category?.id])
-
-  const handleChange = (priority: string, patch: Partial<RuleFormState>) => {
-    setRules((current) => ({
-      ...current,
-      [priority]: {
-        ...current[priority],
-        ...patch,
-      },
-    }))
-  }
-
-  const togglePause = (priority: string, status: string) => {
-    setRules((current) => {
-      const selected = new Set(current[priority].pauseStatuses)
-      if (selected.has(status)) {
-        selected.delete(status)
-      } else {
-        selected.add(status)
-      }
-      if (selected.size === 0) {
-        selected.add("PAUSED")
-      }
-      return {
-        ...current,
-        [priority]: {
-          ...current[priority],
-          pauseStatuses: Array.from(selected),
-        },
-      }
-    })
-  }
-
-  const handleSave = async () => {
-    if (!category || !viewerId) return
-    setSaving(true)
-    toast.loading("Salvando SLA...", { id: "category-sla" })
-    try {
-      const payload = PRIORITY_ROWS.map((row) => {
-        const form = rules[row.value]
-        return {
-          priority: row.value,
-          responseTargetMinutes: convertToMinutes(form.responseValue, form.responseUnit),
-          responseMode: form.responseMode,
-          solutionTargetMinutes: convertToMinutes(form.solutionValue, form.solutionUnit),
-          solutionMode: form.solutionMode,
-          alertThreshold: Math.min(Math.max(form.alertThreshold, 5), 95) / 100,
-          pauseStatuses: form.pauseStatuses,
-        }
-      })
-      await saveSla({
-        tenantId,
-        actorId: viewerId,
-        categoryId: category.id as Id<"ticketCategories">,
-        rules: payload,
-      })
-      toast.success("SLA atualizado", { id: "category-sla" })
-      onClose()
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível salvar as regras de SLA.", { id: "category-sla" })
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  return (
-    <Dialog
-      open={drawerOpen}
-      onOpenChange={(open) => {
-        if (!open) {
-          onClose()
-        }
-      }}
-    >
-      <DialogContent className="max-w-4xl overflow-y-auto">
-        <DialogHeader>
-          <DialogTitle>Configurar SLA — {category?.name ?? ""}</DialogTitle>
-          <DialogDescription>
-            Defina metas de resposta e resolução para cada prioridade. Os prazos em horas úteis consideram apenas
-            segunda a sexta, das 8h às 18h.
-          </DialogDescription>
-        </DialogHeader>
-        <div className="space-y-4 py-2">
-          {PRIORITY_ROWS.map((row) => {
-            const form = rules[row.value]
-            return (
-              <div key={row.value} className="space-y-3 rounded-2xl border border-slate-200 bg-white/80 p-4 shadow-sm">
-                <div className="flex flex-wrap items-center justify-between gap-2">
-                  <div>
-                    <p className="text-sm font-semibold text-neutral-900">{row.label}</p>
-                    <p className="text-xs text-neutral-500">
-                      {row.value === "DEFAULT"
-                        ? "Aplicado quando o ticket não tem prioridade definida."
-                        : "Aplica-se aos tickets desta prioridade."}
-                    </p>
-                  </div>
-                </div>
-                <div className="grid gap-4 md:grid-cols-2">
-                  <SlaInputGroup
-                    title="Tempo de resposta"
-                    amount={form.responseValue}
-                    unit={form.responseUnit}
-                    mode={form.responseMode}
-                    onAmountChange={(value) => handleChange(row.value, { responseValue: value })}
-                    onUnitChange={(value) =>
-                      handleChange(row.value, { responseUnit: value as RuleFormState["responseUnit"] })
-                    }
-                    onModeChange={(value) =>
-                      handleChange(row.value, { responseMode: value as RuleFormState["responseMode"] })
-                    }
-                  />
-                  <SlaInputGroup
-                    title="Tempo de solução"
-                    amount={form.solutionValue}
-                    unit={form.solutionUnit}
-                    mode={form.solutionMode}
-                    onAmountChange={(value) => handleChange(row.value, { solutionValue: value })}
-                    onUnitChange={(value) =>
-                      handleChange(row.value, { solutionUnit: value as RuleFormState["solutionUnit"] })
-                    }
-                    onModeChange={(value) =>
-                      handleChange(row.value, { solutionMode: value as RuleFormState["solutionMode"] })
-                    }
-                  />
-                </div>
-                <div className="grid gap-4 md:grid-cols-2">
-                  <div>
-                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Alertar quando</p>
-                    <div className="mt-2 flex items-center gap-2">
-                      <Input
-                        type="number"
-                        min={10}
-                        max={95}
-                        step={5}
-                        value={form.alertThreshold}
-                        onChange={(event) => handleChange(row.value, { alertThreshold: Number(event.target.value) || 0 })}
-                      />
-                      <span className="text-xs text-neutral-500">% do tempo for consumido.</span>
-                    </div>
-                  </div>
-                  <div>
-                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Estados que pausam</p>
-                    <div className="mt-2 flex flex-wrap gap-2">
-                      {PAUSE_STATUS_OPTIONS.map((option) => {
-                        const selected = form.pauseStatuses.includes(option.value)
-                        return (
-                          <button
-                            key={option.value}
-                            type="button"
-                            onClick={() => togglePause(row.value, option.value)}
-                            className={cn(
-                              "rounded-full border px-3 py-1 text-xs font-semibold transition",
-                              selected
-                                ? "border-primary bg-primary text-primary-foreground"
-                                : "border-slate-200 bg-white text-neutral-600"
-                            )}
-                          >
-                            {option.label}
-                          </button>
-                        )
-                      })}
-                    </div>
-                  </div>
-                </div>
-              </div>
-            )
-          })}
-        </div>
-        <DialogFooter className="gap-2">
-          <Button variant="outline" onClick={onClose}>
-            Cancelar
-          </Button>
-          <Button onClick={handleSave} disabled={saving || !viewerId}>
-            {saving ? "Salvando..." : "Salvar"}
-          </Button>
-        </DialogFooter>
-      </DialogContent>
-    </Dialog>
-  )
-}
-
-function buildDefaultRuleState() {
-  return PRIORITY_ROWS.reduce<Record<string, RuleFormState>>((acc, row) => {
-    acc[row.value] = { ...DEFAULT_RULE_STATE }
-    return acc
-  }, {})
-}
-
-function convertRuleToForm(rule: {
-  priority: string
-  responseTargetMinutes: number | null
-  responseMode?: string | null
-  solutionTargetMinutes: number | null
-  solutionMode?: string | null
-  alertThreshold?: number | null
-  pauseStatuses?: string[] | null
-}): RuleFormState {
-  const response = minutesToForm(rule.responseTargetMinutes)
-  const solution = minutesToForm(rule.solutionTargetMinutes)
-  return {
-    responseValue: response.amount,
-    responseUnit: response.unit,
-    responseMode: (rule.responseMode ?? "calendar") as RuleFormState["responseMode"],
-    solutionValue: solution.amount,
-    solutionUnit: solution.unit,
-    solutionMode: (rule.solutionMode ?? "calendar") as RuleFormState["solutionMode"],
-    alertThreshold: Math.round((rule.alertThreshold ?? 0.8) * 100),
-    pauseStatuses: rule.pauseStatuses && rule.pauseStatuses.length > 0 ? rule.pauseStatuses : ["PAUSED"],
-  }
-}
-
-function minutesToForm(input?: number | null) {
-  if (!input || input <= 0) {
-    return { amount: "", unit: "hours" as RuleFormState["responseUnit"] }
-  }
-  for (const option of [...TIME_UNITS].reverse()) {
-    if (input % option.factor === 0) {
-      return { amount: String(Math.round(input / option.factor)), unit: option.value }
-    }
-  }
-  return { amount: String(input), unit: "minutes" as RuleFormState["responseUnit"] }
-}
-
-function convertToMinutes(value: string, unit: RuleFormState["responseUnit"]) {
-  const numeric = Number(value)
-  if (!Number.isFinite(numeric) || numeric <= 0) {
-    return undefined
-  }
-  const factor = TIME_UNITS.find((item) => item.value === unit)?.factor ?? 1
-  return Math.round(numeric * factor)
-}
-
-type SlaInputGroupProps = {
-  title: string
-  amount: string
-  unit: RuleFormState["responseUnit"]
-  mode: RuleFormState["responseMode"]
-  onAmountChange: (value: string) => void
-  onUnitChange: (value: string) => void
-  onModeChange: (value: string) => void
-}
-
-function SlaInputGroup({ title, amount, unit, mode, onAmountChange, onUnitChange, onModeChange }: SlaInputGroupProps) {
-  return (
-    <div className="space-y-2 rounded-xl border border-slate-200 bg-white px-3 py-3">
-      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{title}</p>
-      <div className="flex flex-col gap-2 md:flex-row">
-        <Input
-          type="number"
-          min={0}
-          step={1}
-          value={amount}
-          onChange={(event) => onAmountChange(event.target.value)}
-          placeholder="0"
-        />
-        <Select value={unit} onValueChange={onUnitChange}>
-          <SelectTrigger>
-            <SelectValue placeholder="Unidade" />
-          </SelectTrigger>
-          <SelectContent>
-            {TIME_UNITS.map((option) => (
-              <SelectItem key={option.value} value={option.value}>
-                {option.label}
-              </SelectItem>
-            ))}
-          </SelectContent>
-        </Select>
-      </div>
-      <Select value={mode} onValueChange={onModeChange}>
-        <SelectTrigger>
-          <SelectValue placeholder="Tipo de contagem" />
-        </SelectTrigger>
-        <SelectContent>
-          {MODE_OPTIONS.map((option) => (
-            <SelectItem key={option.value} value={option.value}>
-              {option.label}
-            </SelectItem>
-          ))}
-        </SelectContent>
-      </Select>
-    </div>
-  )
-}
diff --git a/src/components/admin/slas/category-sla-manager.tsx b/src/components/admin/slas/category-sla-manager.tsx
deleted file mode 100644
index 38105b5..0000000
--- a/src/components/admin/slas/category-sla-manager.tsx
+++ /dev/null
@@ -1,94 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-
-import { api } from "@/convex/_generated/api"
-import type { TicketCategory } from "@/lib/schemas/category"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import type { Id } from "@/convex/_generated/dataModel"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-
-import { CategorySlaDrawer } from "./category-sla-drawer"
-
-export function CategorySlaManager() {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId ? (convexUserId as Id<"users">) : null
-
-  const categories = useQuery(api.categories.list, { tenantId }) as TicketCategory[] | undefined
-  const [selectedCategory, setSelectedCategory] = useState<TicketCategory | null>(null)
-
-  const sortedCategories = useMemo(() => {
-    if (!categories) return []
-    return [...categories].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-  }, [categories])
-
-  return (
-    <>
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">SLA por categoria</CardTitle>
-          <CardDescription>
-            Ajuste metas específicas por prioridade para cada categoria. Útil quando determinados temas exigem prazos
-            diferentes das políticas gerais.
-          </CardDescription>
-        </CardHeader>
-        <CardContent className="space-y-4">
-          {categories === undefined ? (
-            <div className="space-y-2">
-              {Array.from({ length: 3 }).map((_, index) => (
-                <Skeleton key={`category-sla-skeleton-${index}`} className="h-16 rounded-xl" />
-              ))}
-            </div>
-          ) : sortedCategories.length === 0 ? (
-            <p className="text-sm text-neutral-600">
-              Cadastre categorias em <strong>Admin ▸ Campos personalizados</strong> para liberar esta configuração.
-            </p>
-          ) : (
-            <div className="space-y-3">
-              {sortedCategories.map((category) => (
-                <div
-                  key={category.id}
-                  className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-slate-200 bg-white px-4 py-3"
-                >
-                  <div className="space-y-1">
-                    <p className="text-sm font-semibold text-neutral-900">{category.name}</p>
-                    {category.description ? (
-                      <p className="text-xs text-neutral-500">{category.description}</p>
-                    ) : null}
-                    {category.secondary.length ? (
-                      <Badge variant="outline" className="rounded-full border-slate-200 px-3 py-1 text-xs font-semibold">
-                        {category.secondary.length} subcategorias
-                      </Badge>
-                    ) : null}
-                  </div>
-                  <Button
-                    size="sm"
-                    variant="secondary"
-                    onClick={() => setSelectedCategory(category)}
-                    className="shrink-0"
-                    disabled={!viewerId}
-                  >
-                    Configurar SLA
-                  </Button>
-                </div>
-              ))}
-            </div>
-          )}
-        </CardContent>
-      </Card>
-
-      <CategorySlaDrawer
-        category={selectedCategory}
-        tenantId={tenantId}
-        viewerId={viewerId}
-        onClose={() => setSelectedCategory(null)}
-      />
-    </>
-  )
-}
diff --git a/src/components/admin/slas/company-sla-drawer.tsx b/src/components/admin/slas/company-sla-drawer.tsx
deleted file mode 100644
index f970e30..0000000
--- a/src/components/admin/slas/company-sla-drawer.tsx
+++ /dev/null
@@ -1,473 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { AlertTriangle, Trash2 } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogFooter,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-
-const PRIORITY_ROWS = [
-  { value: "URGENT", label: "Crítico" },
-  { value: "HIGH", label: "Alta" },
-  { value: "MEDIUM", label: "Média" },
-  { value: "LOW", label: "Baixa" },
-  { value: "DEFAULT", label: "Sem prioridade" },
-] as const
-
-const TIME_UNITS: Array<{ value: RuleFormState["responseUnit"]; label: string; factor: number }> = [
-  { value: "minutes", label: "Minutos", factor: 1 },
-  { value: "hours", label: "Horas", factor: 60 },
-  { value: "days", label: "Dias", factor: 1440 },
-]
-
-const MODE_OPTIONS: Array<{ value: RuleFormState["responseMode"]; label: string }> = [
-  { value: "calendar", label: "Horas corridas" },
-  { value: "business", label: "Horas úteis" },
-]
-
-const PAUSE_STATUS_OPTIONS = [
-  { value: "PENDING", label: "Pendente" },
-  { value: "AWAITING_ATTENDANCE", label: "Em atendimento" },
-  { value: "PAUSED", label: "Pausado" },
-] as const
-
-const DEFAULT_RULE_STATE: RuleFormState = {
-  responseValue: "",
-  responseUnit: "hours",
-  responseMode: "calendar",
-  solutionValue: "",
-  solutionUnit: "hours",
-  solutionMode: "calendar",
-  alertThreshold: 80,
-  pauseStatuses: ["PAUSED"],
-}
-
-type RuleFormState = {
-  responseValue: string
-  responseUnit: "minutes" | "hours" | "days"
-  responseMode: "calendar" | "business"
-  solutionValue: string
-  solutionUnit: "minutes" | "hours" | "days"
-  solutionMode: "calendar" | "business"
-  alertThreshold: number
-  pauseStatuses: string[]
-}
-
-export type CompanySlaDrawerProps = {
-  company: { id: string; name: string } | null
-  tenantId: string
-  viewerId: Id<"users"> | null
-  onClose: () => void
-}
-
-export function CompanySlaDrawer({ company, tenantId, viewerId, onClose }: CompanySlaDrawerProps) {
-  const [rules, setRules] = useState<Record<string, RuleFormState>>(() => buildDefaultRuleState())
-  const [saving, setSaving] = useState(false)
-  const [deleteConfirmOpen, setDeleteConfirmOpen] = useState(false)
-  const [deleting, setDeleting] = useState(false)
-  const drawerOpen = Boolean(company)
-
-  const canLoad = Boolean(company?.id && viewerId)
-  const existing = useQuery(
-    api.companySlas.get,
-    canLoad && company?.id
-      ? {
-          tenantId,
-          viewerId: viewerId as Id<"users">,
-          companyId: company.id as Id<"companies">,
-        }
-      : "skip"
-  ) as {
-    companyId: string
-    companyName: string
-    rules: Array<{
-      priority: string
-      categoryId: string | null
-      categoryName: string | null
-      responseTargetMinutes: number | null
-      responseMode?: string | null
-      solutionTargetMinutes: number | null
-      solutionMode?: string | null
-      alertThreshold?: number | null
-      pauseStatuses?: string[] | null
-    }>
-  } | undefined
-
-  const saveSla = useMutation(api.companySlas.save)
-  const removeSla = useMutation(api.companySlas.remove)
-
-  useEffect(() => {
-    if (!existing?.rules) {
-      setRules(buildDefaultRuleState())
-      return
-    }
-    const next = buildDefaultRuleState()
-    // Filtrar apenas regras globais (sem categoryId) por enquanto
-    for (const rule of existing.rules.filter((r) => !r.categoryId)) {
-      const priority = rule.priority?.toUpperCase() ?? "DEFAULT"
-      next[priority] = convertRuleToForm(rule)
-    }
-    setRules(next)
-  }, [existing, company?.id])
-
-  const handleChange = (priority: string, patch: Partial<RuleFormState>) => {
-    setRules((current) => ({
-      ...current,
-      [priority]: {
-        ...current[priority],
-        ...patch,
-      },
-    }))
-  }
-
-  const togglePause = (priority: string, status: string) => {
-    setRules((current) => {
-      const selected = new Set(current[priority].pauseStatuses)
-      if (selected.has(status)) {
-        selected.delete(status)
-      } else {
-        selected.add(status)
-      }
-      if (selected.size === 0) {
-        selected.add("PAUSED")
-      }
-      return {
-        ...current,
-        [priority]: {
-          ...current[priority],
-          pauseStatuses: Array.from(selected),
-        },
-      }
-    })
-  }
-
-  const handleSave = async () => {
-    if (!company || !viewerId) return
-    setSaving(true)
-    toast.loading("Salvando SLA...", { id: "company-sla" })
-    try {
-      const payload = PRIORITY_ROWS.map((row) => {
-        const form = rules[row.value]
-        return {
-          priority: row.value,
-          categoryId: null, // Regras globais da empresa
-          responseTargetMinutes: convertToMinutes(form.responseValue, form.responseUnit),
-          responseMode: form.responseMode,
-          solutionTargetMinutes: convertToMinutes(form.solutionValue, form.solutionUnit),
-          solutionMode: form.solutionMode,
-          alertThreshold: Math.min(Math.max(form.alertThreshold, 5), 95) / 100,
-          pauseStatuses: form.pauseStatuses,
-        }
-      })
-      await saveSla({
-        tenantId,
-        actorId: viewerId,
-        companyId: company.id as Id<"companies">,
-        rules: payload,
-      })
-      toast.success("SLA atualizado", { id: "company-sla" })
-      onClose()
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível salvar as regras de SLA.", { id: "company-sla" })
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  const handleDelete = async () => {
-    if (!company || !viewerId) return
-    setDeleting(true)
-    toast.loading("Removendo SLA...", { id: "company-sla-delete" })
-    try {
-      await removeSla({
-        tenantId,
-        actorId: viewerId,
-        companyId: company.id as Id<"companies">,
-      })
-      toast.success("SLA removido", { id: "company-sla-delete" })
-      setDeleteConfirmOpen(false)
-      onClose()
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover o SLA.", { id: "company-sla-delete" })
-    } finally {
-      setDeleting(false)
-    }
-  }
-
-  const hasExistingRules = existing?.rules && existing.rules.length > 0
-
-  return (
-    <>
-      <Dialog
-        open={drawerOpen}
-        onOpenChange={(open) => {
-          if (!open) {
-            onClose()
-          }
-        }}
-      >
-        <DialogContent className="max-w-4xl max-h-[90vh] overflow-y-auto">
-          <DialogHeader>
-            <DialogTitle>Configurar SLA - {company?.name ?? ""}</DialogTitle>
-            <DialogDescription>
-              Defina metas de resposta e resolução para cada prioridade. Estas regras têm prioridade sobre as regras
-              por categoria.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-4 py-2">
-            {PRIORITY_ROWS.map((row) => {
-              const form = rules[row.value]
-              return (
-                <div key={row.value} className="space-y-3 rounded-2xl border border-slate-200 bg-white/80 p-4 shadow-sm">
-                  <div className="flex flex-wrap items-center justify-between gap-2">
-                    <div>
-                      <p className="text-sm font-semibold text-neutral-900">{row.label}</p>
-                      <p className="text-xs text-neutral-500">
-                        {row.value === "DEFAULT"
-                          ? "Aplicado quando o ticket não tem prioridade definida."
-                          : "Aplica-se aos tickets desta prioridade."}
-                      </p>
-                    </div>
-                  </div>
-                  <div className="grid gap-4 md:grid-cols-2">
-                    <SlaInputGroup
-                      title="Tempo de resposta"
-                      amount={form.responseValue}
-                      unit={form.responseUnit}
-                      mode={form.responseMode}
-                      onAmountChange={(value) => handleChange(row.value, { responseValue: value })}
-                      onUnitChange={(value) =>
-                        handleChange(row.value, { responseUnit: value as RuleFormState["responseUnit"] })
-                      }
-                      onModeChange={(value) =>
-                        handleChange(row.value, { responseMode: value as RuleFormState["responseMode"] })
-                      }
-                    />
-                    <SlaInputGroup
-                      title="Tempo de solução"
-                      amount={form.solutionValue}
-                      unit={form.solutionUnit}
-                      mode={form.solutionMode}
-                      onAmountChange={(value) => handleChange(row.value, { solutionValue: value })}
-                      onUnitChange={(value) =>
-                        handleChange(row.value, { solutionUnit: value as RuleFormState["solutionUnit"] })
-                      }
-                      onModeChange={(value) =>
-                        handleChange(row.value, { solutionMode: value as RuleFormState["solutionMode"] })
-                      }
-                    />
-                  </div>
-                  <div className="grid gap-4 md:grid-cols-2">
-                    <div>
-                      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Alertar quando</p>
-                      <div className="mt-2 flex items-center gap-2">
-                        <Input
-                          type="number"
-                          min={10}
-                          max={95}
-                          step={5}
-                          value={form.alertThreshold}
-                          onChange={(event) => handleChange(row.value, { alertThreshold: Number(event.target.value) || 0 })}
-                        />
-                        <span className="text-xs text-neutral-500">% do tempo for consumido.</span>
-                      </div>
-                    </div>
-                    <div>
-                      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Estados que pausam</p>
-                      <div className="mt-2 flex flex-wrap gap-2">
-                        {PAUSE_STATUS_OPTIONS.map((option) => {
-                          const selected = form.pauseStatuses.includes(option.value)
-                          return (
-                            <button
-                              key={option.value}
-                              type="button"
-                              onClick={() => togglePause(row.value, option.value)}
-                              className={cn(
-                                "rounded-full border px-3 py-1 text-xs font-semibold transition",
-                                selected
-                                  ? "border-primary bg-primary text-primary-foreground"
-                                  : "border-slate-200 bg-white text-neutral-600"
-                              )}
-                            >
-                              {option.label}
-                            </button>
-                          )
-                        })}
-                      </div>
-                    </div>
-                  </div>
-                </div>
-              )
-            })}
-          </div>
-          <DialogFooter className="flex-col gap-2 sm:flex-row sm:justify-between">
-            <div>
-              {hasExistingRules && (
-                <Button
-                  variant="outline"
-                  onClick={() => setDeleteConfirmOpen(true)}
-                  className="gap-2 text-destructive hover:text-destructive"
-                >
-                  <Trash2 className="size-4" />
-                  Remover SLA
-                </Button>
-              )}
-            </div>
-            <div className="flex gap-2">
-              <Button variant="outline" onClick={onClose}>
-                Cancelar
-              </Button>
-              <Button onClick={handleSave} disabled={saving || !viewerId}>
-                {saving ? "Salvando..." : "Salvar"}
-              </Button>
-            </div>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      {/* Confirmação de exclusão */}
-      <Dialog open={deleteConfirmOpen} onOpenChange={setDeleteConfirmOpen}>
-        <DialogContent className="max-w-md">
-          <DialogHeader>
-            <DialogTitle className="flex items-center gap-2 text-destructive">
-              <AlertTriangle className="size-5" />
-              Remover SLA da empresa
-            </DialogTitle>
-            <DialogDescription>
-              Esta ação irá remover todas as regras de SLA personalizadas da empresa{" "}
-              <span className="font-semibold">{company?.name}</span>. Os tickets passarão a usar as regras por
-              categoria.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="flex justify-end gap-2 pt-2">
-            <Button variant="outline" onClick={() => setDeleteConfirmOpen(false)} disabled={deleting}>
-              Cancelar
-            </Button>
-            <Button variant="destructive" onClick={handleDelete} disabled={deleting} className="gap-2">
-              {deleting ? "Removendo..." : (<><Trash2 className="size-4" /> Remover</>)}
-            </Button>
-          </div>
-        </DialogContent>
-      </Dialog>
-    </>
-  )
-}
-
-function buildDefaultRuleState() {
-  return PRIORITY_ROWS.reduce<Record<string, RuleFormState>>((acc, row) => {
-    acc[row.value] = { ...DEFAULT_RULE_STATE }
-    return acc
-  }, {})
-}
-
-function convertRuleToForm(rule: {
-  priority: string
-  responseTargetMinutes: number | null
-  responseMode?: string | null
-  solutionTargetMinutes: number | null
-  solutionMode?: string | null
-  alertThreshold?: number | null
-  pauseStatuses?: string[] | null
-}): RuleFormState {
-  const response = minutesToForm(rule.responseTargetMinutes)
-  const solution = minutesToForm(rule.solutionTargetMinutes)
-  return {
-    responseValue: response.amount,
-    responseUnit: response.unit,
-    responseMode: (rule.responseMode ?? "calendar") as RuleFormState["responseMode"],
-    solutionValue: solution.amount,
-    solutionUnit: solution.unit,
-    solutionMode: (rule.solutionMode ?? "calendar") as RuleFormState["solutionMode"],
-    alertThreshold: Math.round((rule.alertThreshold ?? 0.8) * 100),
-    pauseStatuses: rule.pauseStatuses && rule.pauseStatuses.length > 0 ? rule.pauseStatuses : ["PAUSED"],
-  }
-}
-
-function minutesToForm(input?: number | null) {
-  if (!input || input <= 0) {
-    return { amount: "", unit: "hours" as RuleFormState["responseUnit"] }
-  }
-  for (const option of [...TIME_UNITS].reverse()) {
-    if (input % option.factor === 0) {
-      return { amount: String(Math.round(input / option.factor)), unit: option.value }
-    }
-  }
-  return { amount: String(input), unit: "minutes" as RuleFormState["responseUnit"] }
-}
-
-function convertToMinutes(value: string, unit: RuleFormState["responseUnit"]) {
-  const numeric = Number(value)
-  if (!Number.isFinite(numeric) || numeric <= 0) {
-    return undefined
-  }
-  const factor = TIME_UNITS.find((item) => item.value === unit)?.factor ?? 1
-  return Math.round(numeric * factor)
-}
-
-type SlaInputGroupProps = {
-  title: string
-  amount: string
-  unit: RuleFormState["responseUnit"]
-  mode: RuleFormState["responseMode"]
-  onAmountChange: (value: string) => void
-  onUnitChange: (value: string) => void
-  onModeChange: (value: string) => void
-}
-
-function SlaInputGroup({ title, amount, unit, mode, onAmountChange, onUnitChange, onModeChange }: SlaInputGroupProps) {
-  return (
-    <div className="space-y-2 rounded-xl border border-slate-200 bg-white px-3 py-3">
-      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{title}</p>
-      <div className="flex flex-col gap-2 md:flex-row">
-        <Input
-          type="number"
-          min={0}
-          step={1}
-          value={amount}
-          onChange={(event) => onAmountChange(event.target.value)}
-          placeholder="0"
-        />
-        <Select value={unit} onValueChange={onUnitChange}>
-          <SelectTrigger>
-            <SelectValue placeholder="Unidade" />
-          </SelectTrigger>
-          <SelectContent>
-            {TIME_UNITS.map((option) => (
-              <SelectItem key={option.value} value={option.value}>
-                {option.label}
-              </SelectItem>
-            ))}
-          </SelectContent>
-        </Select>
-      </div>
-      <Select value={mode} onValueChange={onModeChange}>
-        <SelectTrigger>
-          <SelectValue placeholder="Tipo de contagem" />
-        </SelectTrigger>
-        <SelectContent>
-          {MODE_OPTIONS.map((option) => (
-            <SelectItem key={option.value} value={option.value}>
-              {option.label}
-            </SelectItem>
-          ))}
-        </SelectContent>
-      </Select>
-    </div>
-  )
-}
diff --git a/src/components/admin/slas/company-sla-manager.tsx b/src/components/admin/slas/company-sla-manager.tsx
deleted file mode 100644
index 5fe8d1c..0000000
--- a/src/components/admin/slas/company-sla-manager.tsx
+++ /dev/null
@@ -1,241 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-import { Building2, Plus, Search } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import type { Id } from "@/convex/_generated/dataModel"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Input } from "@/components/ui/input"
-import { Skeleton } from "@/components/ui/skeleton"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import { ScrollArea } from "@/components/ui/scroll-area"
-
-import { CompanySlaDrawer } from "./company-sla-drawer"
-
-type CompanyWithSla = {
-  companyId: string
-  companyName: string
-  companySlug: string
-  rulesCount: number
-}
-
-type Company = {
-  _id: string
-  name: string
-  slug: string
-  tenantId: string
-}
-
-export function CompanySlaManager() {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId ? (convexUserId as Id<"users">) : null
-
-  const [searchQuery, setSearchQuery] = useState("")
-  const [dialogSearchQuery, setDialogSearchQuery] = useState("")
-  const [selectedCompany, setSelectedCompany] = useState<{ id: string; name: string } | null>(null)
-  const [addDialogOpen, setAddDialogOpen] = useState(false)
-
-  // Empresas que já possuem SLA customizado
-  const companiesWithSla = useQuery(
-    api.companySlas.listCompaniesWithCustomSla,
-    viewerId ? { tenantId, viewerId } : "skip"
-  ) as CompanyWithSla[] | undefined
-
-  // Todas as empresas (para o dialog de adicionar)
-  const allCompanies = useQuery(
-    api.companies.list,
-    viewerId ? { tenantId, viewerId } : "skip"
-  ) as Company[] | undefined
-
-  const filteredCompaniesWithSla = useMemo(() => {
-    if (!companiesWithSla) return []
-    if (!searchQuery.trim()) return companiesWithSla
-    const query = searchQuery.toLowerCase()
-    return companiesWithSla.filter(
-      (c) => c.companyName.toLowerCase().includes(query) || c.companySlug.toLowerCase().includes(query)
-    )
-  }, [companiesWithSla, searchQuery])
-
-  // Empresas disponíveis para adicionar (que ainda não têm SLA customizado)
-  const availableCompanies = useMemo(() => {
-    if (!allCompanies || !companiesWithSla) return []
-    const existingIds = new Set(companiesWithSla.map((c) => c.companyId))
-    return allCompanies.filter((c) => !existingIds.has(c._id))
-  }, [allCompanies, companiesWithSla])
-
-  // Filtra empresas disponíveis pelo termo de busca no dialog
-  const filteredAvailableCompanies = useMemo(() => {
-    if (!dialogSearchQuery.trim()) return availableCompanies
-    const query = dialogSearchQuery.toLowerCase()
-    return availableCompanies.filter(
-      (c) => c.name.toLowerCase().includes(query) || c.slug.toLowerCase().includes(query)
-    )
-  }, [availableCompanies, dialogSearchQuery])
-
-  const handleSelectCompanyToAdd = (company: Company) => {
-    setAddDialogOpen(false)
-    setDialogSearchQuery("")
-    setSelectedCompany({ id: company._id, name: company.name })
-  }
-
-  return (
-    <>
-      <Card className="border-slate-200">
-        <CardHeader>
-          <div className="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
-            <div>
-              <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
-                <Building2 className="size-5" />
-                SLA por empresa
-              </CardTitle>
-              <CardDescription className="mt-1">
-                Configure políticas de SLA específicas por cliente. Estas regras têm prioridade sobre as regras por categoria.
-              </CardDescription>
-            </div>
-            <Button
-              size="sm"
-              onClick={() => setAddDialogOpen(true)}
-              disabled={!viewerId || availableCompanies.length === 0}
-              className="gap-2 shrink-0"
-            >
-              <Plus className="size-4" />
-              Adicionar empresa
-            </Button>
-          </div>
-        </CardHeader>
-        <CardContent className="space-y-4">
-          {companiesWithSla === undefined ? (
-            <div className="space-y-2">
-              {Array.from({ length: 3 }).map((_, index) => (
-                <Skeleton key={`company-sla-skeleton-${index}`} className="h-16 rounded-xl" />
-              ))}
-            </div>
-          ) : companiesWithSla.length === 0 ? (
-            <div className="rounded-xl border border-dashed border-slate-300 bg-slate-50/80 p-6 text-center">
-              <Building2 className="mx-auto size-8 text-slate-400" />
-              <p className="mt-2 text-sm font-medium text-neutral-700">Nenhuma empresa com SLA personalizado</p>
-              <p className="mt-1 text-xs text-neutral-500">
-                Clique em &quot;Adicionar empresa&quot; para configurar SLA específico para um cliente.
-              </p>
-            </div>
-          ) : (
-            <>
-              {companiesWithSla.length > 5 && (
-                <div className="relative">
-                  <Search className="absolute left-3 top-1/2 size-4 -translate-y-1/2 text-neutral-400" />
-                  <Input
-                    placeholder="Buscar empresa..."
-                    value={searchQuery}
-                    onChange={(e) => setSearchQuery(e.target.value)}
-                    className="pl-9"
-                  />
-                </div>
-              )}
-              <div className="space-y-3">
-                {filteredCompaniesWithSla.map((company) => (
-                  <div
-                    key={company.companyId}
-                    className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-slate-200 bg-white px-4 py-3"
-                  >
-                    <div className="space-y-1">
-                      <p className="text-sm font-semibold text-neutral-900">{company.companyName}</p>
-                      <p className="text-xs text-neutral-500">/{company.companySlug}</p>
-                    </div>
-                    <div className="flex items-center gap-3">
-                      <Badge variant="secondary" className="rounded-full">
-                        {company.rulesCount} {company.rulesCount === 1 ? "regra" : "regras"}
-                      </Badge>
-                      <Button
-                        size="sm"
-                        variant="secondary"
-                        onClick={() => setSelectedCompany({ id: company.companyId, name: company.companyName })}
-                        disabled={!viewerId}
-                      >
-                        Editar SLA
-                      </Button>
-                    </div>
-                  </div>
-                ))}
-                {filteredCompaniesWithSla.length === 0 && searchQuery && (
-                  <p className="py-4 text-center text-sm text-neutral-500">
-                    Nenhuma empresa encontrada para &quot;{searchQuery}&quot;
-                  </p>
-                )}
-              </div>
-            </>
-          )}
-        </CardContent>
-      </Card>
-
-      {/* Dialog para adicionar nova empresa */}
-      <Dialog open={addDialogOpen} onOpenChange={(open) => {
-        setAddDialogOpen(open)
-        if (!open) setDialogSearchQuery("")
-      }}>
-        <DialogContent className="max-w-md">
-          <DialogHeader>
-            <DialogTitle>Adicionar SLA por empresa</DialogTitle>
-            <DialogDescription>
-              Selecione uma empresa para configurar políticas de SLA personalizadas.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-3">
-            <div className="relative">
-              <Search className="absolute left-3 top-1/2 size-4 -translate-y-1/2 text-neutral-400" />
-              <Input
-                placeholder="Buscar empresa..."
-                value={dialogSearchQuery}
-                onChange={(e) => setDialogSearchQuery(e.target.value)}
-                className="pl-9"
-              />
-            </div>
-            <ScrollArea className="h-[280px] rounded-lg border border-slate-200">
-              {filteredAvailableCompanies.length === 0 ? (
-                <div className="flex h-full items-center justify-center p-6">
-                  <p className="text-sm text-neutral-500">Nenhuma empresa disponível.</p>
-                </div>
-              ) : (
-                <div className="p-1">
-                  {filteredAvailableCompanies.map((company) => (
-                    <button
-                      key={company._id}
-                      type="button"
-                      onClick={() => handleSelectCompanyToAdd(company)}
-                      className="flex w-full items-center gap-3 rounded-lg px-3 py-2.5 text-left transition-colors hover:bg-slate-100"
-                    >
-                      <Building2 className="size-4 shrink-0 text-neutral-500" />
-                      <div className="min-w-0 flex-1">
-                        <p className="truncate text-sm font-medium text-neutral-900">{company.name}</p>
-                        <p className="truncate text-xs text-neutral-500">/{company.slug}</p>
-                      </div>
-                    </button>
-                  ))}
-                </div>
-              )}
-            </ScrollArea>
-          </div>
-        </DialogContent>
-      </Dialog>
-
-      <CompanySlaDrawer
-        company={selectedCompany}
-        tenantId={tenantId}
-        viewerId={viewerId}
-        onClose={() => setSelectedCompany(null)}
-      />
-    </>
-  )
-}
diff --git a/src/components/admin/slas/slas-manager.tsx b/src/components/admin/slas/slas-manager.tsx
deleted file mode 100644
index d3b2e6b..0000000
--- a/src/components/admin/slas/slas-manager.tsx
+++ /dev/null
@@ -1,568 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { Globe, Plus } from "lucide-react"
-import { IconAlarm, IconBolt, IconTargetArrow } from "@tabler/icons-react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { cn } from "@/lib/utils"
-
-import { CategorySlaManager } from "./category-sla-manager"
-import { CompanySlaManager } from "./company-sla-manager"
-
-type SlaPolicy = {
-  id: string
-  name: string
-  description: string
-  timeToFirstResponse: number | null
-  responseMode: "business" | "calendar"
-  timeToResolution: number | null
-  solutionMode: "business" | "calendar"
-  alertThreshold: number
-  pauseStatuses: string[]
-}
-
-type TimeUnit = "minutes" | "hours" | "days"
-type TimeMode = "business" | "calendar"
-
-const TIME_UNITS: Array<{ value: TimeUnit; label: string; factor: number }> = [
-  { value: "minutes", label: "Minutos", factor: 1 },
-  { value: "hours", label: "Horas", factor: 60 },
-  { value: "days", label: "Dias", factor: 1440 },
-]
-
-const MODE_OPTIONS: Array<{ value: TimeMode; label: string }> = [
-  { value: "calendar", label: "Horas corridas" },
-  { value: "business", label: "Horas úteis" },
-]
-
-const PAUSE_STATUS_OPTIONS = [
-  { value: "PENDING", label: "Pendente" },
-  { value: "AWAITING_ATTENDANCE", label: "Em atendimento" },
-  { value: "PAUSED", label: "Pausado" },
-] as const
-
-function formatMinutes(value: number | null) {
-  if (value === null) return "—"
-  if (value < 60) return `${Math.round(value)} min`
-  const hours = Math.floor(value / 60)
-  const minutes = Math.round(value % 60)
-  if (minutes === 0) return `${hours}h`
-  return `${hours}h ${minutes}min`
-}
-
-function minutesToForm(input: number | null): { amount: string; unit: TimeUnit } {
-  if (!input || input <= 0) return { amount: "", unit: "hours" }
-  for (const option of [...TIME_UNITS].reverse()) {
-    if (input % option.factor === 0) {
-      return { amount: String(Math.round(input / option.factor)), unit: option.value }
-    }
-  }
-  return { amount: String(input), unit: "minutes" }
-}
-
-function convertToMinutes(amount: string, unit: TimeUnit): number | undefined {
-  const numeric = Number(amount)
-  if (!Number.isFinite(numeric) || numeric <= 0) return undefined
-  const factor = TIME_UNITS.find((item) => item.value === unit)?.factor ?? 1
-  return Math.round(numeric * factor)
-}
-
-export function SlasManager() {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const slas = useQuery(
-    api.slas.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as SlaPolicy[] | undefined
-
-  const createSla = useMutation(api.slas.create)
-  const updateSla = useMutation(api.slas.update)
-  const removeSla = useMutation(api.slas.remove)
-
-  const [dialogOpen, setDialogOpen] = useState(false)
-  const [editingSla, setEditingSla] = useState<SlaPolicy | null>(null)
-  const [name, setName] = useState("")
-  const [description, setDescription] = useState("")
-  const [responseAmount, setResponseAmount] = useState("")
-  const [responseUnit, setResponseUnit] = useState<TimeUnit>("hours")
-  const [responseMode, setResponseMode] = useState<TimeMode>("calendar")
-  const [resolutionAmount, setResolutionAmount] = useState("")
-  const [resolutionUnit, setResolutionUnit] = useState<TimeUnit>("hours")
-  const [solutionMode, setSolutionMode] = useState<TimeMode>("calendar")
-  const [alertThreshold, setAlertThreshold] = useState(80)
-  const [pauseStatuses, setPauseStatuses] = useState<string[]>(["PAUSED"])
-  const [saving, setSaving] = useState(false)
-
-  const { bestFirstResponse, bestResolution } = useMemo(() => {
-    if (!slas) return { bestFirstResponse: null, bestResolution: null }
-
-    const response = slas.reduce<number | null>((acc, sla) => {
-      if (sla.timeToFirstResponse === null) return acc
-      return acc === null ? sla.timeToFirstResponse : Math.min(acc, sla.timeToFirstResponse)
-    }, null)
-
-    const resolution = slas.reduce<number | null>((acc, sla) => {
-      if (sla.timeToResolution === null) return acc
-      return acc === null ? sla.timeToResolution : Math.min(acc, sla.timeToResolution)
-    }, null)
-
-    return { bestFirstResponse: response, bestResolution: resolution }
-  }, [slas])
-
-  const resetForm = () => {
-    setName("")
-    setDescription("")
-    setResponseAmount("")
-    setResponseUnit("hours")
-    setResponseMode("calendar")
-    setResolutionAmount("")
-    setResolutionUnit("hours")
-    setSolutionMode("calendar")
-    setAlertThreshold(80)
-    setPauseStatuses(["PAUSED"])
-  }
-
-  const openCreateDialog = () => {
-    resetForm()
-    setEditingSla(null)
-    setDialogOpen(true)
-  }
-
-  const openEditDialog = (policy: SlaPolicy) => {
-    const response = minutesToForm(policy.timeToFirstResponse)
-    const resolution = minutesToForm(policy.timeToResolution)
-    setEditingSla(policy)
-    setName(policy.name)
-    setDescription(policy.description)
-    setResponseAmount(response.amount)
-    setResponseUnit(response.unit)
-    setResponseMode(policy.responseMode ?? "calendar")
-    setResolutionAmount(resolution.amount)
-    setResolutionUnit(resolution.unit)
-    setSolutionMode(policy.solutionMode ?? "calendar")
-    setAlertThreshold(Math.round((policy.alertThreshold ?? 0.8) * 100))
-    setPauseStatuses(policy.pauseStatuses ?? ["PAUSED"])
-    setDialogOpen(true)
-  }
-
-  const togglePauseStatus = (status: string) => {
-    setPauseStatuses((current) => {
-      const selected = new Set(current)
-      if (selected.has(status)) {
-        selected.delete(status)
-      } else {
-        selected.add(status)
-      }
-      if (selected.size === 0) {
-        selected.add("PAUSED")
-      }
-      return Array.from(selected)
-    })
-  }
-
-  const closeDialog = () => {
-    setDialogOpen(false)
-    setEditingSla(null)
-    resetForm()
-  }
-
-  const handleSave = async () => {
-    if (!name.trim()) {
-      toast.error("Informe um nome para a política")
-      return
-    }
-    if (!convexUserId) {
-      toast.error("Sessão não sincronizada com o Convex")
-      return
-    }
-
-    const timeToFirstResponse = convertToMinutes(responseAmount, responseUnit)
-    const timeToResolution = convertToMinutes(resolutionAmount, resolutionUnit)
-
-    setSaving(true)
-    const toastId = editingSla ? "sla-edit" : "sla-create"
-    toast.loading(editingSla ? "Salvando alterações..." : "Criando política...", { id: toastId })
-
-    const normalizedThreshold = Math.min(Math.max(alertThreshold, 10), 95) / 100
-
-    try {
-      if (editingSla) {
-        await updateSla({
-          tenantId,
-          policyId: editingSla.id as Id<"slaPolicies">,
-          actorId: convexUserId as Id<"users">,
-          name: name.trim(),
-          description: description.trim() || undefined,
-          timeToFirstResponse,
-          responseMode,
-          timeToResolution,
-          solutionMode,
-          alertThreshold: normalizedThreshold,
-          pauseStatuses,
-        })
-        toast.success("Política atualizada", { id: toastId })
-      } else {
-        await createSla({
-          tenantId,
-          actorId: convexUserId as Id<"users">,
-          name: name.trim(),
-          description: description.trim() || undefined,
-          timeToFirstResponse,
-          responseMode,
-          timeToResolution,
-          solutionMode,
-          alertThreshold: normalizedThreshold,
-          pauseStatuses,
-        })
-        toast.success("Política criada", { id: toastId })
-      }
-      closeDialog()
-    } catch (error) {
-      console.error(error)
-      toast.error(editingSla ? "Não foi possível atualizar a política" : "Não foi possível criar a política", { id: toastId })
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  const handleRemove = async (policy: SlaPolicy) => {
-    const confirmed = window.confirm(`Excluir a política ${policy.name}?`)
-    if (!confirmed) return
-    if (!convexUserId) {
-      toast.error("Sessão não sincronizada com o Convex")
-      return
-    }
-    toast.loading("Removendo política...", { id: `sla-remove-${policy.id}` })
-    try {
-      await removeSla({
-        tenantId,
-        policyId: policy.id as Id<"slaPolicies">,
-        actorId: convexUserId as Id<"users">,
-      })
-      toast.success("Política removida", { id: `sla-remove-${policy.id}` })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover a política", { id: `sla-remove-${policy.id}` })
-    }
-  }
-
-  return (
-    <div className="space-y-8">
-      {/* Cards de resumo */}
-      <div className="grid gap-4 md:grid-cols-3">
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-sm font-semibold uppercase tracking-wide text-neutral-600">
-              <IconTargetArrow className="size-4" /> Políticas globais
-            </CardTitle>
-            <CardDescription>Regras que valem para todas as empresas.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">
-            {slas ? slas.length : <Skeleton className="h-8 w-16" />}
-          </CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-sm font-semibold uppercase tracking-wide text-neutral-600">
-              <IconAlarm className="size-4" /> Melhor resposta
-            </CardTitle>
-            <CardDescription>Menor meta de primeira resposta.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-xl font-semibold text-neutral-900">
-            {slas ? formatMinutes(bestFirstResponse ?? null) : <Skeleton className="h-8 w-24" />}
-          </CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-sm font-semibold uppercase tracking-wide text-neutral-600">
-              <IconBolt className="size-4" /> Melhor resolução
-            </CardTitle>
-            <CardDescription>Menor meta para encerrar chamados.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-xl font-semibold text-neutral-900">
-            {slas ? formatMinutes(bestResolution ?? null) : <Skeleton className="h-8 w-24" />}
-          </CardContent>
-        </Card>
-      </div>
-
-      {/* Políticas globais de SLA */}
-      <Card className="border-slate-200">
-        <CardHeader>
-          <div className="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
-            <div>
-              <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
-                <Globe className="size-5" />
-                Políticas globais de SLA
-              </CardTitle>
-              <CardDescription className="mt-1">
-                Estas regras valem para todas as empresas e categorias. São sobrescritas por regras mais específicas
-                (por empresa ou por categoria).
-              </CardDescription>
-            </div>
-            <Button size="sm" onClick={openCreateDialog} disabled={!convexUserId} className="gap-2 shrink-0">
-              <Plus className="size-4" />
-              Nova política
-            </Button>
-          </div>
-        </CardHeader>
-        <CardContent className="space-y-4">
-          {slas === undefined ? (
-            <div className="space-y-3">
-              {Array.from({ length: 2 }).map((_, index) => (
-                <Skeleton key={`sla-skeleton-${index}`} className="h-20 rounded-xl" />
-              ))}
-            </div>
-          ) : slas.length === 0 ? (
-            <div className="rounded-xl border border-dashed border-slate-300 bg-slate-50/80 p-6 text-center">
-              <Globe className="mx-auto size-8 text-slate-400" />
-              <p className="mt-2 text-sm font-medium text-neutral-700">Nenhuma política global cadastrada</p>
-              <p className="mt-1 text-xs text-neutral-500">
-                Crie políticas de SLA para definir metas de resposta e resolução para os chamados.
-              </p>
-            </div>
-          ) : (
-            <div className="space-y-3">
-              {slas.map((policy) => (
-                <div
-                  key={policy.id}
-                  className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-slate-200 bg-white px-4 py-3"
-                >
-                  <div className="space-y-1">
-                    <div className="flex items-center gap-2">
-                      <p className="text-sm font-semibold text-neutral-900">{policy.name}</p>
-                      <Badge variant="secondary" className="rounded-full text-xs">
-                        <Globe className="mr-1 size-3" />
-                        Global
-                      </Badge>
-                    </div>
-                    {policy.description && (
-                      <p className="text-xs text-neutral-500">{policy.description}</p>
-                    )}
-                    <div className="flex flex-wrap gap-x-4 gap-y-1 text-xs text-neutral-600">
-                      <span>
-                        Resposta: {formatMinutes(policy.timeToFirstResponse)}
-                        {policy.timeToFirstResponse !== null && (
-                          <span className="ml-1 text-neutral-400">
-                            ({policy.responseMode === "business" ? "horas úteis" : "corrido"})
-                          </span>
-                        )}
-                      </span>
-                      <span>
-                        Resolução: {formatMinutes(policy.timeToResolution)}
-                        {policy.timeToResolution !== null && (
-                          <span className="ml-1 text-neutral-400">
-                            ({policy.solutionMode === "business" ? "horas úteis" : "corrido"})
-                          </span>
-                        )}
-                      </span>
-                      <span>Alerta: {Math.round(policy.alertThreshold * 100)}%</span>
-                    </div>
-                  </div>
-                  <div className="flex items-center gap-2">
-                    <Button size="sm" variant="secondary" onClick={() => openEditDialog(policy)} disabled={!convexUserId}>
-                      Editar
-                    </Button>
-                    <Button size="sm" variant="destructive" onClick={() => handleRemove(policy)} disabled={!convexUserId}>
-                      Excluir
-                    </Button>
-                  </div>
-                </div>
-              ))}
-            </div>
-          )}
-        </CardContent>
-      </Card>
-
-      {/* SLA por empresa */}
-      <CompanySlaManager />
-
-      {/* SLA por categoria */}
-      <CategorySlaManager />
-
-      {/* Modal unificado de criar/editar */}
-      <Dialog open={dialogOpen} onOpenChange={(open) => !open && closeDialog()}>
-        <DialogContent className="max-w-2xl">
-          <DialogHeader>
-            <DialogTitle>{editingSla ? "Editar política de SLA" : "Nova política de SLA"}</DialogTitle>
-            <DialogDescription>
-              {editingSla
-                ? "Altere os dados da política. Ela continua valendo para todas as empresas e categorias."
-                : "Crie uma política global que vale para todas as empresas e categorias. Você pode criar regras mais específicas depois."}
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-4 py-2">
-            <div className="space-y-2">
-              <Label htmlFor="sla-name">Nome da política</Label>
-              <Input
-                id="sla-name"
-                placeholder="Ex.: Atendimento padrão, Premium, Urgente..."
-                value={name}
-                onChange={(event) => setName(event.target.value)}
-                autoFocus
-              />
-            </div>
-            <div className="space-y-2">
-              <Label htmlFor="sla-description">Descrição (opcional)</Label>
-              <textarea
-                id="sla-description"
-                className="min-h-[80px] w-full rounded-lg border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-700 shadow-sm focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-900/10"
-                placeholder="Quando esta política deve ser usada, para quais tipos de chamado..."
-                value={description}
-                onChange={(event) => setDescription(event.target.value)}
-              />
-            </div>
-            <div className="grid gap-4 md:grid-cols-2">
-              <div className="space-y-2">
-                <Label>Tempo para primeira resposta</Label>
-                <p className="text-xs text-neutral-500">Quanto tempo a equipe tem para dar a primeira resposta ao cliente.</p>
-                <div className="flex gap-2">
-                  <Input
-                    type="number"
-                    min={1}
-                    placeholder="0"
-                    value={responseAmount}
-                    onChange={(event) => setResponseAmount(event.target.value)}
-                    className="flex-1"
-                  />
-                  <Select value={responseUnit} onValueChange={(value) => setResponseUnit(value as TimeUnit)}>
-                    <SelectTrigger className="w-28">
-                      <SelectValue />
-                    </SelectTrigger>
-                    <SelectContent>
-                      {TIME_UNITS.map((unit) => (
-                        <SelectItem key={unit.value} value={unit.value}>
-                          {unit.label}
-                        </SelectItem>
-                      ))}
-                    </SelectContent>
-                  </Select>
-                </div>
-                <Select value={responseMode} onValueChange={(value) => setResponseMode(value as TimeMode)}>
-                  <SelectTrigger className="w-full">
-                    <SelectValue />
-                  </SelectTrigger>
-                  <SelectContent>
-                    {MODE_OPTIONS.map((mode) => (
-                      <SelectItem key={mode.value} value={mode.value}>
-                        {mode.label}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <Label>Tempo para resolução</Label>
-                <p className="text-xs text-neutral-500">Quanto tempo a equipe tem para resolver o chamado por completo.</p>
-                <div className="flex gap-2">
-                  <Input
-                    type="number"
-                    min={1}
-                    placeholder="0"
-                    value={resolutionAmount}
-                    onChange={(event) => setResolutionAmount(event.target.value)}
-                    className="flex-1"
-                  />
-                  <Select value={resolutionUnit} onValueChange={(value) => setResolutionUnit(value as TimeUnit)}>
-                    <SelectTrigger className="w-28">
-                      <SelectValue />
-                    </SelectTrigger>
-                    <SelectContent>
-                      {TIME_UNITS.map((unit) => (
-                        <SelectItem key={unit.value} value={unit.value}>
-                          {unit.label}
-                        </SelectItem>
-                      ))}
-                    </SelectContent>
-                  </Select>
-                </div>
-                <Select value={solutionMode} onValueChange={(value) => setSolutionMode(value as TimeMode)}>
-                  <SelectTrigger className="w-full">
-                    <SelectValue />
-                  </SelectTrigger>
-                  <SelectContent>
-                    {MODE_OPTIONS.map((mode) => (
-                      <SelectItem key={mode.value} value={mode.value}>
-                        {mode.label}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-            </div>
-
-            <div className="grid gap-4 md:grid-cols-2">
-              <div className="space-y-2">
-                <Label>Alerta de proximidade</Label>
-                <p className="text-xs text-neutral-500">
-                  Percentual do tempo em que o sistema emitirá alerta antes do vencimento.
-                </p>
-                <div className="flex items-center gap-2">
-                  <Input
-                    type="number"
-                    min={10}
-                    max={95}
-                    value={alertThreshold}
-                    onChange={(event) => setAlertThreshold(Number(event.target.value))}
-                    className="w-20"
-                  />
-                  <span className="text-sm text-neutral-500">%</span>
-                </div>
-              </div>
-              <div className="space-y-2">
-                <Label>Status que pausam o SLA</Label>
-                <p className="text-xs text-neutral-500">
-                  Quando o chamado estiver em um desses status, o cronômetro do SLA será pausado.
-                </p>
-                <div className="flex flex-wrap gap-2">
-                  {PAUSE_STATUS_OPTIONS.map((option) => (
-                    <button
-                      key={option.value}
-                      type="button"
-                      onClick={() => togglePauseStatus(option.value)}
-                      className={cn(
-                        "rounded-full px-3 py-1 text-xs font-medium transition-colors",
-                        pauseStatuses.includes(option.value)
-                          ? "bg-neutral-900 text-white"
-                          : "bg-slate-100 text-neutral-600 hover:bg-slate-200"
-                      )}
-                    >
-                      {option.label}
-                    </button>
-                  ))}
-                </div>
-              </div>
-            </div>
-            <div className="rounded-lg border border-blue-200 bg-blue-50 p-3">
-              <p className="text-xs text-blue-800">
-                <strong>Dica:</strong> Esta política é global e será aplicada a todos os chamados que não tiverem uma
-                regra mais específica (por empresa ou categoria). Use as seções abaixo para criar regras personalizadas.
-              </p>
-            </div>
-          </div>
-          <DialogFooter className="gap-2">
-            <Button variant="outline" onClick={closeDialog}>
-              Cancelar
-            </Button>
-            <Button onClick={handleSave} disabled={saving || !name.trim()}>
-              {saving ? "Salvando..." : editingSla ? "Salvar alterações" : "Criar política"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
diff --git a/src/components/admin/users/admin-users-workspace.tsx b/src/components/admin/users/admin-users-workspace.tsx
deleted file mode 100644
index e607d13..0000000
--- a/src/components/admin/users/admin-users-workspace.tsx
+++ /dev/null
@@ -1,2146 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useRef, useState, useTransition } from "react"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { Controller, FormProvider, useFieldArray, useForm } from "react-hook-form"
-import { zodResolver } from "@/lib/zod-resolver"
-import {
-  IconBuildingSkyscraper,
-  IconChevronRight,
-  IconFilter,
-  IconMapPin,
-  IconNotebook,
-  IconPencil,
-  IconPlus,
-  IconCopy,
-  IconSearch,
-  IconTrash,
-  IconUserPlus,
-  IconUsers,
-  IconBuildingOff,
-  IconUserOff,
-} from "@tabler/icons-react"
-import { toast } from "sonner"
-import { useQuery, useMutation } from "convex/react"
-import { useAuth } from "@/lib/auth-client"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-
-import {
-  COMPANY_CONTACT_ROLES,
-  COMPANY_CONTRACT_SCOPES,
-  COMPANY_CONTRACT_TYPES,
-  COMPANY_LOCATION_TYPES,
-  companyFormSchema,
-  type CompanyContact,
-  type CompanyContract,
-  type CompanyFormValues,
-  type CompanyLocation,
-} from "@/lib/schemas/company"
-import type { NormalizedCompany } from "@/server/company-service"
-import { cn } from "@/lib/utils"
-import type { RoleOption } from "@/lib/authz"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Tabs, TabsContent, TabsList, TabsTrigger } from "@/components/ui/tabs"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { MultiValueInput } from "@/components/ui/multi-value-input"
-import { DatePicker } from "@/components/ui/date-picker"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { Sheet, SheetContent, SheetFooter, SheetHeader, SheetTitle } from "@/components/ui/sheet"
-import {
-  Table,
-  TableBody,
-  TableCell,
-  TableHead,
-  TableHeader,
-  TableRow,
-} from "@/components/ui/table"
-import { Textarea } from "@/components/ui/textarea"
-import { Badge } from "@/components/ui/badge"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { EmptyIndicator } from "@/components/ui/empty-indicator"
-import { Skeleton } from "@/components/ui/skeleton"
-
-export type AdminAccount = {
-  id: string
-  email: string
-  name: string
-  role: "MANAGER" | "COLLABORATOR"
-  companyId: string | null
-  companyName: string | null
-  jobTitle: string | null
-  managerId: string | null
-  managerName: string | null
-  managerEmail: string | null
-  tenantId: string
-  createdAt: string
-  updatedAt: string
-  authUserId: string | null
-  lastSeenAt: string | null
-}
-
-type Props = {
-  initialAccounts: AdminAccount[]
-  companies: NormalizedCompany[]
-  tenantId: string
-  autoOpenCreate?: boolean
-}
-
-type SectionEditorState =
-  | null
-  | {
-      section: "contacts" | "locations" | "contracts"
-      company: NormalizedCompany
-    }
-
-const ROLE_LABEL: Record<AdminAccount["role"], string> = {
-  MANAGER: "Gestor",
-  COLLABORATOR: "Colaborador",
-}
-
-const ROLE_TO_OPTION: Record<AdminAccount["role"], RoleOption> = {
-  MANAGER: "manager",
-  COLLABORATOR: "collaborator",
-}
-
-const ROLE_OPTIONS_DISPLAY: ReadonlyArray<{ value: AdminAccount["role"]; label: string }> = [
-  { value: "MANAGER", label: "Gestor" },
-  { value: "COLLABORATOR", label: "Colaborador" },
-]
-
-const DEFAULT_CREATE_ROLE: AdminAccount["role"] = "COLLABORATOR"
-
-const NO_COMPANY_SELECT_VALUE = "__none__"
-const NO_MANAGER_SELECT_VALUE = "__no_manager__"
-
-const NO_CONTACT_VALUE = "__none__"
-
-type CreateAccountFormState = {
-  name: string
-  email: string
-  role: AdminAccount["role"]
-  companyId: string
-  jobTitle: string
-  managerId: string
-}
-
-function createDefaultAccountForm(): CreateAccountFormState {
-  return {
-    name: "",
-    email: "",
-    role: DEFAULT_CREATE_ROLE,
-    companyId: NO_COMPANY_SELECT_VALUE,
-    jobTitle: "",
-    managerId: NO_MANAGER_SELECT_VALUE,
-  }
-}
-
-function createId(prefix: string) {
-  if (typeof crypto !== "undefined" && typeof crypto.randomUUID === "function") {
-    return `${prefix}-${crypto.randomUUID()}`
-  }
-  return `${prefix}-${Math.random().toString(36).slice(2, 10)}`
-}
-
-function formatDate(value: string | null) {
-  if (!value) return "Nunca"
-  const parsed = new Date(value)
-  return format(parsed, "dd/MM/yy HH:mm", { locale: ptBR })
-}
-
-function FieldError({ message }: { message?: string }) {
-  if (!message) return null
-  return <p className="text-xs font-medium text-destructive">{message}</p>
-}
-
-export function AdminUsersWorkspace({ initialAccounts, companies, tenantId, autoOpenCreate = false }: Props) {
-  const [tab, setTab] = useState<"accounts" | "structure">("accounts")
-  return (
-    <Tabs value={tab} onValueChange={(value) => setTab(value as typeof tab)}>
-      <TabsList className="mb-6">
-        <TabsTrigger value="accounts">Usuários com acesso</TabsTrigger>
-        <TabsTrigger value="structure">Estrutura das empresas</TabsTrigger>
-      </TabsList>
-      <TabsContent value="accounts">
-        <AccountsTable
-          initialAccounts={initialAccounts}
-          companies={companies}
-          tenantId={tenantId}
-          autoOpenCreate={autoOpenCreate}
-        />
-      </TabsContent>
-      <TabsContent value="structure">
-        <CompanyStructurePanel initialCompanies={companies} />
-      </TabsContent>
-    </Tabs>
-  )
-}
-
-function AccountsTable({
-  initialAccounts,
-  companies,
-  tenantId,
-  autoOpenCreate,
-}: {
-  initialAccounts: AdminAccount[]
-  companies: NormalizedCompany[]
-  tenantId: string
-  autoOpenCreate?: boolean
-}) {
-  const [accounts, setAccounts] = useState(initialAccounts)
-  const [search, setSearch] = useState("")
-  const [roleFilter, setRoleFilter] = useState<"all" | AdminAccount["role"]>("all")
-  const [companyFilter, setCompanyFilter] = useState<string>("all")
-  const [rowSelection, setRowSelection] = useState<Record<string, boolean>>({})
-  const [isPending, startTransition] = useTransition()
-  const [deleteDialogIds, setDeleteDialogIds] = useState<string[]>([])
-  const [editAccountId, setEditAccountId] = useState<string | null>(null)
-  const [editAuthUserId, setEditAuthUserId] = useState<string | null>(null)
-  const [editForm, setEditForm] = useState({
-    name: "",
-    email: "",
-    role: "COLLABORATOR" as AdminAccount["role"],
-    companyId: "",
-    jobTitle: "",
-    managerId: "",
-  })
-  const [isSavingAccount, setIsSavingAccount] = useState(false)
-  const [isResettingPassword, setIsResettingPassword] = useState(false)
-  const [passwordPreview, setPasswordPreview] = useState<string | null>(null)
-  const [createDialogOpen, setCreateDialogOpen] = useState(false)
-  const autoOpenHandledRef = useRef(false)
-  const [isCreatingAccount, setIsCreatingAccount] = useState(false)
-  const [createForm, setCreateForm] = useState<CreateAccountFormState>(() => createDefaultAccountForm())
-
-  const effectiveTenantId = tenantId || DEFAULT_TENANT_ID
-
-  const headerCellClass =
-    "px-3 py-3 text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-4 last:pr-4 xl:border-l xl:border-slate-200 first:xl:border-l-0"
-  const cellClass =
-    "px-3 py-4 text-sm text-neutral-700 first:pl-4 last:pr-4 whitespace-pre-wrap leading-snug"
-  const rowClass = "border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-b-0"
-  const metaLabelClass =
-    "text-[11px] font-semibold uppercase tracking-wide text-neutral-500"
-  const metaValueClass = "text-sm text-neutral-600 leading-tight break-words"
-
-  const filteredAccounts = useMemo(() => {
-    const term = search.trim().toLowerCase()
-    return accounts.filter((account) => {
-      if (roleFilter !== "all" && account.role !== roleFilter) return false
-      if (companyFilter !== "all" && account.companyId !== companyFilter) return false
-      if (!term) return true
-      return (
-        account.name.toLowerCase().includes(term) ||
-        account.email.toLowerCase().includes(term) ||
-        (account.jobTitle ?? "").toLowerCase().includes(term) ||
-        (account.managerName ?? "").toLowerCase().includes(term) ||
-        (account.managerEmail ?? "").toLowerCase().includes(term) ||
-        (account.companyName ?? "").toLowerCase().includes(term)
-      )
-    })
-  }, [accounts, roleFilter, companyFilter, search])
-
-  const selectedIds = useMemo(
-    () => Object.entries(rowSelection).filter(([, selected]) => selected).map(([id]) => id),
-    [rowSelection]
-  )
-
-  const visibleSelectedCount = useMemo(
-    () => filteredAccounts.reduce((total, account) => total + (rowSelection[account.id] ? 1 : 0), 0),
-    [filteredAccounts, rowSelection],
-  )
-
-  const allVisibleSelected = filteredAccounts.length > 0 && visibleSelectedCount === filteredAccounts.length
-  const isVisibleIndeterminate = visibleSelectedCount > 0 && visibleSelectedCount < filteredAccounts.length
-
-  const editAccount = useMemo(
-    () => (editAccountId ? accounts.find((account) => account.id === editAccountId) ?? null : null),
-    [accounts, editAccountId]
-  )
-
-  // Tipos de solicitação por usuário
-  const { convexUserId } = useAuth()
-  const formSettings = useQuery(
-    api.ticketFormSettings.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ template: string; scope: string; userId?: string | null; enabled: boolean; updatedAt: number }> | undefined
-  const templates = useQuery(
-    api.ticketFormTemplates.listActive,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ key: string; label: string }> | undefined
-  const upsertFormSetting = useMutation(api.ticketFormSettings.upsert)
-  const ensureTicketForms = useMutation(api.tickets.ensureTicketFormDefaults)
-  const ensuredRef = useRef(false)
-
-  useEffect(() => {
-    if (!convexUserId || ensuredRef.current) return
-    ensuredRef.current = true
-    ensureTicketForms({ tenantId, actorId: convexUserId as Id<"users"> }).catch((error) => {
-      console.error("Falha ao garantir formulários padrão", error)
-      ensuredRef.current = false
-    })
-  }, [convexUserId, ensureTicketForms, tenantId])
-
-  const resolveUserFormEnabled = useCallback((template: string) => {
-    if (!editAccount) return true
-    const scoped = (formSettings ?? []).filter((s) => s.template === template)
-    const latest = scoped
-      .filter((s) => s.scope === "user" && String(s.userId ?? "") === String(editAccount.id))
-      .sort((a, b) => b.updatedAt - a.updatedAt)[0]
-    return typeof latest?.enabled === "boolean" ? latest.enabled : true
-  }, [formSettings, editAccount])
-
-  const handleToggleUserForm = useCallback(async (template: string, enabled: boolean) => {
-    if (!convexUserId || !editAccount) return
-    try {
-      await upsertFormSetting({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        template,
-        scope: "user",
-        userId: editAccount.id as unknown as Id<"users">,
-        enabled,
-      })
-      toast.success("Configuração salva.")
-    } catch (error) {
-      console.error("Falha ao salvar configuração de formulário por usuário", error)
-      toast.error("Não foi possível salvar a configuração.")
-    }
-  }, [tenantId, convexUserId, editAccount, upsertFormSetting])
-
-  const roleSelectOptions = useMemo<SearchableComboboxOption[]>(
-    () => ROLE_OPTIONS_DISPLAY.map((option) => ({ value: option.value, label: option.label })),
-    [],
-  )
-
-  const roleFilterOptions = useMemo<SearchableComboboxOption[]>(
-    () => [{ value: "all", label: "Todos os papéis" }, ...roleSelectOptions],
-    [roleSelectOptions],
-  )
-
-  const companyFilterOptions = useMemo<SearchableComboboxOption[]>(
-    () => [
-      { value: "all", label: "Todas as empresas" },
-      ...companies.map((company) => ({ value: company.id, label: company.name })),
-    ],
-    [companies],
-  )
-
-  const editCompanyOptions = useMemo<SearchableComboboxOption[]>(
-    () => [
-      { value: NO_COMPANY_SELECT_VALUE, label: "Sem empresa vinculada" },
-      ...companies.map((company) => ({ value: company.id, label: company.name })),
-    ],
-    [companies],
-  )
-
-  const managerOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [
-      { value: NO_MANAGER_SELECT_VALUE, label: "Sem gestor", keywords: ["nenhum", "sem"] },
-    ]
-    const managers = accounts
-      .filter((account) => account.role === "MANAGER")
-      .map((manager) => {
-        const keywords: string[] = [manager.email]
-        if (manager.jobTitle) {
-          keywords.push(manager.jobTitle)
-        }
-        return {
-          value: manager.id,
-          label: manager.name,
-          description: manager.jobTitle ? `${manager.jobTitle} • ${manager.email}` : manager.email,
-          keywords,
-        }
-      })
-    return [...base, ...managers]
-  }, [accounts])
-
-  const editManagerOptions = useMemo<SearchableComboboxOption[]>(() => {
-    if (!editAccountId) return managerOptions
-    return managerOptions.filter(
-      (option) => option.value === NO_MANAGER_SELECT_VALUE || option.value !== editAccountId,
-    )
-  }, [managerOptions, editAccountId])
-
-  const openDeleteDialog = useCallback((ids: string[]) => {
-    setDeleteDialogIds(ids)
-  }, [])
-
-  const closeDeleteDialog = useCallback(() => setDeleteDialogIds([]), [])
-
-  const toggleVisibleSelection = useCallback(
-    (checked: boolean) => {
-      setRowSelection((prev) => {
-        const next = { ...prev }
-        filteredAccounts.forEach((account) => {
-          next[account.id] = checked
-        })
-        return next
-      })
-    },
-    [filteredAccounts],
-  )
-
-  const closeEditor = useCallback(() => {
-    setEditAccountId(null)
-    setEditAuthUserId(null)
-    setPasswordPreview(null)
-  }, [])
-
-  const handleOpenCreateDialog = useCallback(() => {
-    setCreateForm(createDefaultAccountForm())
-    setCreateDialogOpen(true)
-  }, [])
-
-  const handleCloseCreateDialog = useCallback(() => {
-    setCreateDialogOpen(false)
-    setCreateForm(createDefaultAccountForm())
-  }, [])
-
-  useEffect(() => {
-    if (!autoOpenCreate || autoOpenHandledRef.current) return
-    autoOpenHandledRef.current = true
-    setCreateForm(createDefaultAccountForm())
-    setCreateDialogOpen(true)
-  }, [autoOpenCreate])
-
-  useEffect(() => {
-    if (typeof window === "undefined") return
-    const handler = () => {
-      handleOpenCreateDialog()
-    }
-    window.addEventListener("quick-open-user", handler)
-    return () => window.removeEventListener("quick-open-user", handler)
-  }, [handleOpenCreateDialog])
-
-  useEffect(() => {
-    if (editAccount) {
-      setEditForm({
-        name: editAccount.name,
-        email: editAccount.email,
-        role: editAccount.role,
-        companyId: editAccount.companyId ?? "",
-        jobTitle: editAccount.jobTitle ?? "",
-        managerId: editAccount.managerId ?? "",
-      })
-    } else {
-      setEditForm({
-        name: "",
-        email: "",
-        role: "COLLABORATOR" as AdminAccount["role"],
-        companyId: "",
-        jobTitle: "",
-        managerId: "",
-      })
-    }
-  }, [editAccount])
-
-  const refreshAccounts = useCallback(async () => {
-    try {
-      const response = await fetch("/api/admin/users", { credentials: "include", cache: "no-store" })
-      if (!response.ok) {
-        const payload = await response.json().catch(() => null)
-        throw new Error(payload?.error ?? "Não foi possível atualizar a lista de usuários.")
-      }
-      const data = (await response.json()) as { items: Array<AdminAccount & { name: string | null }> }
-      setAccounts(
-        data.items.map((item) => ({
-          ...item,
-          name: item.name ?? item.email,
-        })),
-      )
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Falha ao atualizar usuários."
-      toast.error(message)
-    }
-  }, [])
-
-  const handleOpenEditor = useCallback((account: AdminAccount) => {
-    if (!account.authUserId) {
-      toast.error("Não foi possível localizar o perfil de acesso para este usuário.")
-      return
-    }
-    setEditAccountId(account.id)
-    setEditAuthUserId(account.authUserId)
-    setPasswordPreview(null)
-  }, [])
-
-  const handleSaveAccount = useCallback(
-    async (event: React.FormEvent<HTMLFormElement>) => {
-      event.preventDefault()
-      if (!editAccount || !editAuthUserId) {
-        toast.error("Nenhum usuário selecionado.")
-        return
-      }
-
-      const jobTitleValue = editForm.jobTitle.trim()
-      const managerIdValue = editForm.managerId ? editForm.managerId : null
-      if (managerIdValue && managerIdValue === editAccount.id) {
-        toast.error("Um usuário não pode ser gestor de si mesmo.")
-        return
-      }
-
-      const payload = {
-        name: editForm.name.trim(),
-        email: editForm.email.trim().toLowerCase(),
-        role: ROLE_TO_OPTION[editForm.role] ?? "collaborator",
-        tenantId: editAccount.tenantId,
-        companyId: editForm.companyId ? editForm.companyId : null,
-        jobTitle: jobTitleValue.length > 0 ? jobTitleValue : null,
-        managerId: managerIdValue,
-      }
-
-      if (!payload.name) {
-        toast.error("Informe o nome do usuário.")
-        return
-      }
-      if (!payload.email || !payload.email.includes("@")) {
-        toast.error("Informe um e-mail válido.")
-        return
-      }
-
-      setIsSavingAccount(true)
-      try {
-        const response = await fetch(`/api/admin/users/${editAuthUserId}`, {
-          method: "PATCH",
-          headers: { "Content-Type": "application/json" },
-          credentials: "include",
-          body: JSON.stringify(payload),
-        })
-        if (!response.ok) {
-          const data = await response.json().catch(() => null)
-          throw new Error(data?.error ?? "Não foi possível salvar as alterações.")
-        }
-        await refreshAccounts()
-        toast.success("Usuário atualizado com sucesso.")
-        closeEditor()
-      } catch (error) {
-        const message = error instanceof Error ? error.message : "Erro ao salvar usuário."
-        toast.error(message)
-      } finally {
-        setIsSavingAccount(false)
-      }
-    },
-    [editAccount, editAuthUserId, editForm, refreshAccounts, closeEditor]
-  )
-
-  const handleResetPassword = useCallback(async () => {
-    if (!editAuthUserId) {
-      toast.error("Usuário inválido para gerar senha.")
-      return
-    }
-    setIsResettingPassword(true)
-    toast.loading("Gerando nova senha...", { id: "admin-users-reset-password" })
-    try {
-      const response = await fetch(`/api/admin/users/${editAuthUserId}/reset-password`, {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        credentials: "include",
-      })
-      if (!response.ok) {
-        const data = await response.json().catch(() => null)
-        throw new Error(data?.error ?? "Falha ao gerar senha temporária.")
-      }
-      const data = (await response.json()) as { temporaryPassword: string }
-      setPasswordPreview(data.temporaryPassword)
-      toast.success("Senha temporária criada com sucesso.", { id: "admin-users-reset-password" })
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Erro ao gerar senha."
-      toast.error(message, { id: "admin-users-reset-password" })
-    } finally {
-      setIsResettingPassword(false)
-    }
-  }, [editAuthUserId])
-
-  const handleCreateAccount = useCallback(
-    async (event: React.FormEvent<HTMLFormElement>) => {
-      event.preventDefault()
-      const name = createForm.name.trim()
-      const email = createForm.email.trim().toLowerCase()
-      if (!name) {
-        toast.error("Informe o nome do usuário.")
-        return
-      }
-      if (!email || !email.includes("@")) {
-        toast.error("Informe um e-mail válido.")
-        return
-      }
-
-      const jobTitleValue = createForm.jobTitle.trim()
-      const managerId =
-        createForm.managerId && createForm.managerId !== NO_MANAGER_SELECT_VALUE ? createForm.managerId : null
-
-      const payload = {
-        name,
-        email,
-        role: ROLE_TO_OPTION[createForm.role] ?? "collaborator",
-        tenantId: effectiveTenantId,
-        jobTitle: jobTitleValue.length > 0 ? jobTitleValue : null,
-        managerId,
-      }
-
-      setIsCreatingAccount(true)
-      try {
-        const response = await fetch("/api/admin/users", {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          credentials: "include",
-          body: JSON.stringify(payload),
-        })
-        if (!response.ok) {
-          const data = await response.json().catch(() => null)
-          throw new Error(data?.error ?? "Não foi possível criar o usuário.")
-        }
-        const data = (await response.json()) as { user: { email: string }; temporaryPassword?: string }
-
-        let assignError: string | null = null
-        if (createForm.companyId && createForm.companyId !== NO_COMPANY_SELECT_VALUE) {
-          const assignResponse = await fetch("/api/admin/users/assign-company", {
-            method: "POST",
-            headers: { "Content-Type": "application/json" },
-            credentials: "include",
-            body: JSON.stringify({ email, companyId: createForm.companyId }),
-          })
-          if (!assignResponse.ok) {
-            const assignData = await assignResponse.json().catch(() => null)
-            assignError = assignData?.error ?? "Usuário criado, mas não foi possível vincular a empresa."
-          }
-        }
-
-        await refreshAccounts()
-        setCreateForm(createDefaultAccountForm())
-        setCreateDialogOpen(false)
-        toast.success("Usuário criado com sucesso.", {
-          description: data.temporaryPassword ? `Senha temporária: ${data.temporaryPassword}` : undefined,
-          action: data.temporaryPassword
-            ? {
-                label: "Copiar",
-                onClick: async () => {
-                  try {
-                    await navigator.clipboard?.writeText?.(data.temporaryPassword ?? "")
-                    toast.success("Senha copiada para a área de transferência.")
-                  } catch (error) {
-                    const message = error instanceof Error ? error.message : "Não foi possível copiar a senha."
-                    toast.error(message)
-                  }
-                },
-              }
-            : undefined,
-        })
-        if (assignError) {
-          toast.error(assignError)
-        }
-      } catch (error) {
-        const message = error instanceof Error ? error.message : "Erro ao criar usuário."
-        toast.error(message)
-      } finally {
-        setIsCreatingAccount(false)
-      }
-    },
-    [createForm, effectiveTenantId, refreshAccounts]
-  )
-
-  const handleDelete = useCallback(
-    (ids: string[]) => {
-      if (ids.length === 0) return
-      startTransition(async () => {
-        try {
-          const response = await fetch("/api/admin/users", {
-            method: "DELETE",
-            headers: { "Content-Type": "application/json" },
-            body: JSON.stringify({ ids }),
-          })
-          if (!response.ok) {
-            const payload = await response.json().catch(() => null)
-            throw new Error(payload?.error ?? "Não foi possível excluir os usuários selecionados.")
-          }
-          const json = (await response.json()) as { deletedIds: string[] }
-          setAccounts((prev) => prev.filter((account) => !json.deletedIds.includes(account.id)))
-          setRowSelection({})
-          setDeleteDialogIds([])
-          toast.success(
-            json.deletedIds.length === 1
-              ? "Usuário removido com sucesso."
-              : `${json.deletedIds.length} usuários removidos com sucesso.`,
-          )
-        } catch (error) {
-          const message =
-            error instanceof Error ? error.message : "Não foi possível excluir os usuários selecionados."
-          toast.error(message)
-        }
-      })
-    },
-    [startTransition],
-  )
-
-  return (
-    <>
-      <Card>
-      <CardHeader className="pb-3">
-        <CardTitle className="text-base font-semibold">Usuários</CardTitle>
-        <CardDescription>Gestores e colaboradores com acesso ao portal.</CardDescription>
-      </CardHeader>
-      <CardContent className="space-y-6">
-        <div className="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-          <div className="flex flex-1 flex-wrap gap-3">
-            <div className="relative flex-1 min-w-[16rem]">
-              <IconSearch className="pointer-events-none absolute left-3 top-2.5 size-4 text-muted-foreground" />
-              <Input
-                value={search}
-                onChange={(event) => setSearch(event.target.value)}
-                placeholder="Buscar por nome, e-mail ou empresa..."
-                className="pl-9"
-              />
-            </div>
-            <div className="flex flex-wrap gap-3">
-            <div className="flex items-center gap-2 text-muted-foreground">
-              <IconFilter className="size-4" />
-              <SearchableCombobox
-                value={roleFilter}
-                onValueChange={(next) => {
-                  const normalized =
-                    next === "MANAGER" || next === "COLLABORATOR" ? next : "all"
-                  setRoleFilter(normalized)
-                }}
-                options={roleFilterOptions}
-                placeholder="Todos os papéis"
-                searchPlaceholder="Buscar papel..."
-                className="md:w-[12rem]"
-                triggerClassName="h-9 rounded-lg"
-              />
-            </div>
-            <SearchableCombobox
-              value={companyFilter}
-              onValueChange={(next) => setCompanyFilter(next ?? "all")}
-              options={companyFilterOptions}
-              placeholder="Todas as empresas"
-              searchPlaceholder="Buscar empresa..."
-              className="md:w-[16rem]"
-              triggerClassName="h-9 rounded-lg"
-            />
-          </div>
-        </div>
-        <div className="flex items-center gap-2">
-          <Button type="button" size="sm" className="gap-2" onClick={handleOpenCreateDialog}>
-            <IconUserPlus className="size-4" />
-            Novo usuário
-          </Button>
-          <Button
-            variant="destructive"
-            size="sm"
-            disabled={selectedIds.length === 0 || isPending}
-            onClick={() => openDeleteDialog(selectedIds)}
-          >
-            <IconTrash className="mr-2 size-4" />
-            Remover
-          </Button>
-        </div>
-        </div>
-
-        <div className="w-full overflow-hidden rounded-3xl border border-slate-200 bg-white shadow-sm">
-          <Table className="w-full text-sm">
-            <TableHeader className="bg-slate-100/80 border-b border-slate-200">
-              <TableRow className="bg-transparent">
-                <TableHead className="w-12 px-3">
-                  <Checkbox
-                    checked={isVisibleIndeterminate ? "indeterminate" : allVisibleSelected}
-                    onCheckedChange={(checked) => toggleVisibleSelection(checked === true)}
-                    aria-label="Selecionar todos os usuários visíveis"
-                  />
-                </TableHead>
-                <TableHead className={cn(headerCellClass, "text-center min-w-[220px]")}>Usuário</TableHead>
-                <TableHead className={cn(headerCellClass, "hidden xl:table-cell text-center")}>Cargo</TableHead>
-                <TableHead className={cn(headerCellClass, "hidden lg:table-cell text-center")}>Gestor</TableHead>
-                <TableHead className={cn(headerCellClass, "hidden md:table-cell text-center")}>Empresa</TableHead>
-                <TableHead className={cn(headerCellClass, "text-center")}>Papel</TableHead>
-                <TableHead className={cn(headerCellClass, "text-center")}>Último acesso</TableHead>
-                <TableHead className={cn(headerCellClass, "text-center")}>Ações</TableHead>
-              </TableRow>
-            </TableHeader>
-            <TableBody>
-              {filteredAccounts.length === 0 ? (
-                <TableRow>
-                  <TableCell colSpan={8} className={cn(cellClass, "text-center text-sm text-muted-foreground")}>
-                    Nenhum usuário encontrado.
-                  </TableCell>
-                </TableRow>
-              ) : (
-                filteredAccounts.map((account) => {
-                  const initials = account.name
-                    .split(" ")
-                    .filter(Boolean)
-                    .slice(0, 2)
-                    .map((part) => part.charAt(0).toUpperCase())
-                    .join("")
-                  return (
-                    <TableRow key={account.id} className={rowClass}>
-                      <TableCell className="w-12 px-3 py-4 align-middle">
-                        <Checkbox
-                          checked={rowSelection[account.id] ?? false}
-                          onCheckedChange={(checked) =>
-                            setRowSelection((prev) => ({ ...prev, [account.id]: checked === true }))
-                          }
-                          aria-label={`Selecionar ${account.name}`}
-                        />
-                      </TableCell>
-                      <TableCell className={cn(cellClass, "align-top text-neutral-900")}>
-                        <div className="flex flex-col items-center gap-3 text-center sm:max-w-[28ch] sm:items-center sm:justify-center">
-                          <div className="min-w-0 space-y-1">
-                            <p className="text-base font-semibold leading-tight text-neutral-900 break-words">
-                              {account.name}
-                            </p>
-                            <p className="text-xs text-neutral-500 break-words">{account.email}</p>
-                          </div>
-                          <div className="mt-1 grid gap-3 xl:hidden">
-                            <div className="flex flex-col gap-1">
-                              <span className={metaLabelClass}>Cargo</span>
-                              <span className={cn(metaValueClass, "max-w-[28ch]")}>
-                                {account.jobTitle ?? "Sem cargo"}
-                              </span>
-                            </div>
-                            <div className="flex flex-col gap-1">
-                              <span className={metaLabelClass}>Empresa</span>
-                              {account.companyName ? (
-                                <span className={cn(metaValueClass, "max-w-[28ch]")}>{account.companyName}</span>
-                              ) : (
-                                <span className={cn(metaValueClass, "flex justify-center")}>
-                                  <EmptyIndicator icon={IconBuildingOff} label="Nenhuma empresa vinculada" />
-                                </span>
-                              )}
-                            </div>
-                            <div className="flex flex-col gap-1">
-                              <span className={metaLabelClass}>Gestor</span>
-                              {account.managerName ? (
-                                <div className={cn(metaValueClass, "max-w-[28ch] space-y-0.5")}>
-                                  <span className="block text-neutral-700">{account.managerName}</span>
-                                  {account.managerEmail ? (
-                                    <span className="block text-[11px] text-neutral-500 break-words">
-                                      {account.managerEmail}
-                                    </span>
-                                  ) : null}
-                                </div>
-                              ) : (
-                                <span className={cn(metaValueClass, "flex justify-center")}>
-                                  <EmptyIndicator icon={IconUserOff} label="Nenhum gestor vinculado" />
-                                </span>
-                              )}
-                            </div>
-                          </div>
-                        </div>
-                      </TableCell>
-                      <TableCell
-                        className={cn(
-                          cellClass,
-                          "hidden xl:table-cell text-center text-xs text-neutral-600",
-                        )}
-                      >
-                        {account.jobTitle ? (
-                          <span className="mx-auto block max-w-[28ch] break-words text-sm font-medium text-neutral-700 leading-snug">
-                            {account.jobTitle}
-                          </span>
-                        ) : (
-                          <span className="text-neutral-400">Sem cargo</span>
-                        )}
-                      </TableCell>
-                      <TableCell
-                        className={cn(
-                          cellClass,
-                          "hidden lg:table-cell text-center text-xs text-neutral-600",
-                        )}
-                      >
-                        {account.managerName ? (
-                          <div className="mx-auto flex max-w-[28ch] flex-col items-center gap-1">
-                            <span className="text-sm font-medium text-neutral-700 leading-tight">
-                              {account.managerName}
-                            </span>
-                            {account.managerEmail ? (
-                              <span className="text-[11px] text-neutral-500 break-words leading-tight">
-                                {account.managerEmail}
-                              </span>
-                            ) : null}
-                          </div>
-                        ) : (
-                          <span className="flex justify-center">
-                            <EmptyIndicator icon={IconUserOff} label="Nenhum gestor vinculado" />
-                          </span>
-                        )}
-                      </TableCell>
-                      <TableCell
-                        className={cn(
-                          cellClass,
-                          "hidden md:table-cell text-center text-xs text-neutral-600",
-                        )}
-                      >
-                        {account.companyName ? (
-                          <span className="mx-auto block max-w-[28ch] break-words text-sm text-neutral-700 leading-snug">
-                            {account.companyName}
-                          </span>
-                        ) : (
-                          <span className="flex justify-center">
-                            <EmptyIndicator icon={IconBuildingOff} label="Nenhuma empresa vinculada" />
-                          </span>
-                        )}
-                      </TableCell>
-                      <TableCell className={cn(cellClass, "align-middle text-center text-neutral-700")}>
-                        <Badge className="mx-auto rounded-full border border-slate-200 bg-slate-100 px-2.5 py-0.5 text-xs font-medium text-slate-700">
-                          {ROLE_LABEL[account.role]}
-                        </Badge>
-                      </TableCell>
-                      <TableCell
-                        className={cn(
-                          cellClass,
-                          "align-middle text-center text-xs text-neutral-600",
-                        )}
-                      >
-                        {formatDate(account.lastSeenAt)}
-                      </TableCell>
-                      <TableCell className={cn(cellClass, "align-middle text-center")}>
-                        <div className="flex justify-center gap-2">
-                          <Button
-                            variant="outline"
-                            size="icon"
-                            disabled={!account.authUserId || isPending}
-                            onClick={() => handleOpenEditor(account)}
-                            aria-label="Editar usuário"
-                          >
-                            <IconPencil className="size-4" />
-                          </Button>
-                          <Button
-                            variant="ghost"
-                            size="icon"
-                            className="border border-transparent text-rose-600 hover:border-rose-300 hover:bg-rose-50 hover:text-rose-700"
-                            disabled={isPending}
-                            onClick={() => openDeleteDialog([account.id])}
-                            aria-label="Remover usuário"
-                          >
-                            <IconTrash className="size-4" />
-                          </Button>
-                        </div>
-                      </TableCell>
-                    </TableRow>
-                  )
-                })
-              )}
-            </TableBody>
-          </Table>
-        </div>
-      </CardContent>
-
-      <Dialog open={deleteDialogIds.length > 0} onOpenChange={(open) => (!open ? closeDeleteDialog() : null)}>
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Remover usuários</DialogTitle>
-            <DialogDescription>
-              Os usuários selecionados perderão o acesso ao portal e seus convites ativos serão revogados.
-            </DialogDescription>
-          </DialogHeader>
-          <DialogFooter className="gap-2 sm:gap-0">
-            <Button variant="outline" onClick={closeDeleteDialog}>
-              Cancelar
-            </Button>
-            <Button variant="destructive" onClick={() => handleDelete(deleteDialogIds)}>
-              Remover
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-
-      <Sheet open={Boolean(editAccountId)} onOpenChange={(open) => (!open ? closeEditor() : null)}>
-        <SheetContent side="right" className="space-y-6 overflow-y-auto px-6 pb-10 sm:max-w-lg">
-          <SheetHeader className="px-0 pt-6">
-            <SheetTitle>Editar usuário</SheetTitle>
-            <p className="text-sm text-muted-foreground">
-              Atualize os dados cadastrais, papel e vínculo do colaborador.
-            </p>
-          </SheetHeader>
-
-          {editAccount ? (
-            <form className="space-y-6" onSubmit={handleSaveAccount}>
-              <div className="rounded-lg border border-border/60 bg-muted/40 p-4">
-                <p className="text-sm font-semibold text-foreground">{editAccount.name}</p>
-                <p className="text-xs text-muted-foreground">{editAccount.email}</p>
-                <div className="mt-3 text-xs text-muted-foreground">
-                  Essa seleção substitui o vínculo atual no portal do cliente.
-                </div>
-              </div>
-
-              <div className="grid gap-4">
-                <div className="grid gap-2">
-                  <Label htmlFor="edit-name">Nome</Label>
-                  <Input
-                    id="edit-name"
-                    value={editForm.name}
-                    onChange={(event) => setEditForm((prev) => ({ ...prev, name: event.target.value }))}
-                    placeholder="Nome completo"
-                    disabled={isSavingAccount}
-                    required
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label htmlFor="edit-email">E-mail</Label>
-                  <Input
-                    id="edit-email"
-                    type="email"
-                    value={editForm.email}
-                    onChange={(event) => setEditForm((prev) => ({ ...prev, email: event.target.value }))}
-                    placeholder="usuario@empresa.com"
-                    disabled={isSavingAccount}
-                    required
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label>Papel</Label>
-                  <SearchableCombobox
-                    value={editForm.role}
-                    onValueChange={(next) =>
-                      setEditForm((prev) => ({
-                        ...prev,
-                        role: next === "MANAGER" || next === "COLLABORATOR" ? next : prev.role,
-                      }))
-                    }
-                    options={roleSelectOptions}
-                    placeholder="Selecione"
-                    searchPlaceholder="Buscar papel..."
-                    disabled={isSavingAccount}
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label>Empresa vinculada</Label>
-                  <SearchableCombobox
-                    value={editForm.companyId || NO_COMPANY_SELECT_VALUE}
-                    onValueChange={(next) =>
-                      setEditForm((prev) => ({
-                        ...prev,
-                        companyId: next === NO_COMPANY_SELECT_VALUE || next === null ? "" : next,
-                      }))
-                    }
-                    options={editCompanyOptions}
-                    placeholder="Sem empresa vinculada"
-                    searchPlaceholder="Buscar empresa..."
-                    disabled={isSavingAccount}
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label htmlFor="edit-job-title">Cargo</Label>
-                  <Input
-                    id="edit-job-title"
-                    value={editForm.jobTitle}
-                    onChange={(event) => setEditForm((prev) => ({ ...prev, jobTitle: event.target.value }))}
-                    placeholder="Cargo ou função"
-                    disabled={isSavingAccount}
-                  />
-                </div>
-                <div className="grid gap-2">
-                  <Label>Gestor direto</Label>
-                  <SearchableCombobox
-                    value={editForm.managerId ? editForm.managerId : NO_MANAGER_SELECT_VALUE}
-                    onValueChange={(next) =>
-                      setEditForm((prev) => ({
-                        ...prev,
-                        managerId: next === null || next === NO_MANAGER_SELECT_VALUE ? "" : next,
-                      }))
-                    }
-                    options={editManagerOptions}
-                    placeholder="Buscar gestor..."
-                    searchPlaceholder="Buscar gestor..."
-                    disabled={isSavingAccount}
-                  />
-                </div>
-
-                <div className="rounded-lg border border-border/60 bg-muted/20 p-4">
-                  <p className="text-sm font-semibold text-foreground">Tipos de solicitação</p>
-                  <p className="mb-2 text-xs text-muted-foreground">Disponíveis para este colaborador/gestor no portal. Administradores e agentes sempre veem todas as opções.</p>
-                  {!templates ? (
-                    <div className="space-y-2">
-                      <Skeleton className="h-8 w-full rounded-md" />
-                      <Skeleton className="h-8 w-full rounded-md" />
-                    </div>
-                  ) : templates.length === 0 ? (
-                    <p className="text-xs text-neutral-500">Nenhum formulário configurado.</p>
-                  ) : (
-                    <div className="grid gap-2">
-                      {templates.map((template) => (
-                        <label key={template.key} className="flex items-center gap-2 text-sm text-foreground">
-                          <Checkbox
-                            checked={resolveUserFormEnabled(template.key)}
-                            onCheckedChange={(v) => handleToggleUserForm(template.key, Boolean(v))}
-                            disabled={!editAccount || isSavingAccount}
-                          />
-                          <span>{template.label}</span>
-                        </label>
-                      ))}
-                    </div>
-                  )}
-                </div>
-              </div>
-
-              <div className="rounded-lg border border-border/60 bg-muted/20 p-4">
-                <div className="flex items-start justify-between gap-3">
-                  <div>
-                    <p className="text-sm font-semibold text-foreground">Gerar nova senha</p>
-                    <p className="text-xs text-muted-foreground">
-                      Uma senha temporária será exibida abaixo. Compartilhe com o usuário e peça para trocá-la no primeiro acesso.
-                    </p>
-                  </div>
-                  <Button
-                    type="button"
-                    size="sm"
-                    variant="outline"
-                    onClick={handleResetPassword}
-                    disabled={isResettingPassword}
-                  >
-                    {isResettingPassword ? "Gerando..." : "Gerar senha"}
-                  </Button>
-                </div>
-                {passwordPreview ? (
-                  <div className="mt-4 flex flex-wrap items-center gap-3 rounded-md border border-dashed border-border/60 bg-background p-3">
-                    <code className="text-sm font-semibold text-foreground">{passwordPreview}</code>
-                    <Button
-                      type="button"
-                      variant="ghost"
-                      size="sm"
-                      onClick={() => {
-                        if (!passwordPreview) return
-                        const promise = navigator.clipboard?.writeText(passwordPreview)
-                        if (!promise) {
-                          toast.error("Não foi possível copiar a senha.")
-                          return
-                        }
-                        promise
-                          .then(() => toast.success("Senha copiada para a área de transferência."))
-                          .catch(() => toast.error("Não foi possível copiar a senha."))
-                      }}
-                    >
-                      Copiar
-                    </Button>
-                  </div>
-                ) : null}
-              </div>
-
-              <SheetFooter className="flex flex-col gap-2 sm:flex-row sm:justify-end">
-                <Button type="button" variant="outline" onClick={closeEditor} disabled={isSavingAccount}>
-                  Cancelar
-                </Button>
-                <Button type="submit" disabled={isSavingAccount}>
-                  {isSavingAccount ? "Salvando..." : "Salvar alterações"}
-                </Button>
-              </SheetFooter>
-            </form>
-          ) : (
-            <p className="text-sm text-muted-foreground">Selecione um usuário para visualizar os detalhes.</p>
-          )}
-        </SheetContent>
-      </Sheet>
-    </Card>
-
-      <Dialog open={createDialogOpen} onOpenChange={(open) => (!open ? handleCloseCreateDialog() : null)}>
-        <DialogContent className="max-w-lg space-y-6">
-          <DialogHeader>
-            <DialogTitle>Novo usuário</DialogTitle>
-            <DialogDescription>
-              Crie acessos para gestores ou colaboradores vinculados às empresas cadastradas.
-            </DialogDescription>
-          </DialogHeader>
-          <form onSubmit={handleCreateAccount} className="space-y-5">
-            <div className="grid gap-2">
-              <Label htmlFor="create-name">Nome</Label>
-              <Input
-                id="create-name"
-                value={createForm.name}
-                onChange={(event) => setCreateForm((prev) => ({ ...prev, name: event.target.value }))}
-                placeholder="Nome completo"
-                disabled={isCreatingAccount}
-                required
-              />
-            </div>
-            <div className="grid gap-2">
-              <Label htmlFor="create-email">E-mail</Label>
-              <Input
-                id="create-email"
-                type="email"
-                value={createForm.email}
-                onChange={(event) => setCreateForm((prev) => ({ ...prev, email: event.target.value }))}
-                placeholder="usuario@empresa.com"
-                disabled={isCreatingAccount}
-                required
-              />
-            </div>
-            <div className="grid gap-2">
-              <Label htmlFor="create-job-title">Cargo</Label>
-              <Input
-                id="create-job-title"
-                value={createForm.jobTitle}
-                onChange={(event) => setCreateForm((prev) => ({ ...prev, jobTitle: event.target.value }))}
-                placeholder="Ex.: Analista de Suporte"
-                disabled={isCreatingAccount}
-              />
-            </div>
-            <div className="grid gap-2">
-              <Label>Gestor direto</Label>
-              <SearchableCombobox
-                value={createForm.managerId}
-                onValueChange={(value) =>
-                  setCreateForm((prev) => ({
-                    ...prev,
-                    managerId: value === null ? NO_MANAGER_SELECT_VALUE : value,
-                  }))
-                }
-                options={managerOptions}
-                placeholder="Buscar gestor..."
-                searchPlaceholder="Buscar gestor..."
-                disabled={isCreatingAccount}
-              />
-            </div>
-            <div className="grid gap-2">
-              <Label>Papel</Label>
-              <Select
-                value={createForm.role}
-                onValueChange={(value) =>
-                  setCreateForm((prev) => ({ ...prev, role: (value as AdminAccount["role"]) ?? prev.role }))
-                }
-                disabled={isCreatingAccount}
-              >
-                <SelectTrigger>
-                  <SelectValue placeholder="Selecione" />
-                </SelectTrigger>
-                <SelectContent>
-                  {ROLE_OPTIONS_DISPLAY.map((option) => (
-                    <SelectItem key={option.value} value={option.value}>
-                      {option.label}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-            <div className="grid gap-2">
-              <Label>Empresa vinculada</Label>
-              <SearchableCombobox
-                value={createForm.companyId}
-                onValueChange={(value) =>
-                  setCreateForm((prev) => ({
-                    ...prev,
-                    companyId: value === null ? NO_COMPANY_SELECT_VALUE : value,
-                  }))
-                }
-                options={editCompanyOptions}
-                placeholder="Sem empresa vinculada"
-                searchPlaceholder="Buscar empresa..."
-                disabled={isCreatingAccount}
-              />
-            </div>
-
-            <DialogFooter className="gap-2 sm:gap-0">
-              <Button type="button" variant="ghost" onClick={handleCloseCreateDialog} disabled={isCreatingAccount}>
-                Cancelar
-              </Button>
-              <Button type="submit" disabled={isCreatingAccount}>
-                {isCreatingAccount ? "Criando..." : "Criar usuário"}
-              </Button>
-            </DialogFooter>
-          </form>
-        </DialogContent>
-      </Dialog>
-    </>
-  )
-}
-
-function CompanyStructurePanel({ initialCompanies }: { initialCompanies: NormalizedCompany[] }) {
-  const [companies, setCompanies] = useState(initialCompanies)
-  const [search, setSearch] = useState("")
-  const [selectedId, setSelectedId] = useState<string | null>(initialCompanies[0]?.id ?? null)
-  const [editor, setEditor] = useState<SectionEditorState>(null)
-
-  const filtered = useMemo(() => {
-    const term = search.trim().toLowerCase()
-    return companies.filter((company) => {
-      if (!term) return true
-      return (
-        company.name.toLowerCase().includes(term) ||
-        company.slug.toLowerCase().includes(term) ||
-        (company.domain?.toLowerCase().includes(term) ?? false)
-      )
-    })
-  }, [companies, search])
-
-  const selectedCompany = useMemo(
-    () => companies.find((company) => company.id === selectedId) ?? null,
-    [companies, selectedId]
-  )
-
-  const openEditor = useCallback(
-    (section: "contacts" | "locations" | "contracts") => {
-      if (!selectedCompany) return
-      setEditor({ section, company: selectedCompany })
-    },
-    [selectedCompany],
-  )
-
-  const closeEditor = useCallback(() => setEditor(null), [])
-
-  const applyUpdate = useCallback((updated: NormalizedCompany) => {
-    setCompanies((prev) => prev.map((company) => (company.id === updated.id ? updated : company)))
-  }, [])
-
-  return (
-    <div className="grid gap-6 lg:grid-cols-[minmax(18rem,24rem),1fr]">
-      <Card className="h-fit">
-        <CardHeader className="pb-3">
-          <CardTitle className="text-base font-semibold">Empresas</CardTitle>
-          <CardDescription>Selecione uma empresa para visualizar contatos, localizações e contratos.</CardDescription>
-        </CardHeader>
-        <CardContent className="space-y-3">
-          <div className="relative">
-            <IconSearch className="pointer-events-none absolute left-3 top-2.5 size-4 text-muted-foreground" />
-            <Input
-              className="pl-9"
-              placeholder="Buscar empresa..."
-              value={search}
-              onChange={(event) => setSearch(event.target.value)}
-            />
-          </div>
-          <div className="max-h-[24rem] space-y-2 overflow-y-auto pr-1">
-            {filtered.length === 0 ? (
-              <div className="rounded-md border border-dashed border-border/60 p-6 text-center text-sm text-muted-foreground">
-                Nenhuma empresa encontrada.
-              </div>
-            ) : (
-              filtered.map((company) => {
-                const isActive = company.id === selectedId
-                return (
-                  <button
-                    key={company.id}
-                    type="button"
-                    onClick={() => setSelectedId(company.id)}
-                    className={cn(
-                      "flex w-full items-center justify-between gap-3 rounded-md border px-3 py-2 text-left transition",
-                      isActive
-                        ? "border-primary bg-primary/10 text-primary-foreground"
-                        : "border-border/60 hover:border-primary hover:bg-primary/5",
-                    )}
-                  >
-                    <div className="min-w-0">
-                      <p className="truncate text-sm font-semibold">{company.name}</p>
-                      <p className="truncate text-xs text-muted-foreground">{company.slug}</p>
-                    </div>
-                    <IconChevronRight className="size-4 text-muted-foreground" />
-                  </button>
-                )
-              })
-            )}
-          </div>
-        </CardContent>
-      </Card>
-
-      <Card className="min-h-[32rem]">
-        {selectedCompany ? (
-          <>
-            <CardHeader className="pb-4">
-              <div className="flex flex-wrap items-start justify-between gap-3">
-                <div>
-                  <CardTitle className="flex items-center gap-2 text-lg">
-                    <IconBuildingSkyscraper className="size-5 text-muted-foreground" />
-                    {selectedCompany.name}
-                  </CardTitle>
-                  <CardDescription className="text-xs">
-                    {selectedCompany.domain ?? "Sem domínio"} ·{" "}
-                    {selectedCompany.isAvulso ? "Cliente avulso" : "Cliente com contrato"}
-                  </CardDescription>
-                </div>
-                <div className="flex flex-wrap gap-2">
-                  <Button variant="outline" size="sm" onClick={() => openEditor("contacts")}>
-                    <IconUsers className="mr-1 size-4" />
-                    Editar contatos
-                  </Button>
-                  <Button variant="outline" size="sm" onClick={() => openEditor("locations")}>
-                    <IconMapPin className="mr-1 size-4" />
-                    Editar localizações
-                  </Button>
-                  <Button variant="outline" size="sm" onClick={() => openEditor("contracts")}>
-                    <IconNotebook className="mr-1 size-4" />
-                    Editar contratos
-                  </Button>
-                </div>
-              </div>
-            </CardHeader>
-            <CardContent className="space-y-6">
-              <SectionSummary
-                title="Contatos estratégicos"
-                emptyMessage="Nenhum contato cadastrado."
-                items={selectedCompany.contacts.map((contact) => ({
-                  id: contact.id,
-                  title: contact.fullName,
-                  subtitle: contact.email,
-                  description: contact.role.replace("_", " "),
-                }))}
-              />
-
-              <SectionSummary
-                title="Localizações"
-                emptyMessage="Nenhuma unidade cadastrada."
-                items={selectedCompany.locations.map((location) => ({
-                  id: location.id,
-                  title: location.name,
-                  subtitle: location.type,
-                  description: location.address?.city ? `${location.address.city}/${location.address.state}` : location.notes ?? "",
-                }))}
-              />
-
-              <SectionSummary
-                title="Contratos"
-                emptyMessage="Nenhum contrato cadastrado."
-                items={selectedCompany.contracts.map((contract) => ({
-                  id: contract.id,
-                  title: `${contract.contractType.toUpperCase()}${contract.planSku ? ` · ${contract.planSku}` : ""}`,
-                  subtitle: contract.scope.length ? contract.scope.join(", ") : "Escopo não informado",
-                  description: contract.notes ?? "",
-                }))}
-              />
-            </CardContent>
-          </>
-        ) : (
-          <div className="flex h-full flex-col items-center justify-center gap-3 p-8 text-sm text-muted-foreground">
-            <IconBuildingSkyscraper className="size-6" />
-            <p>Selecione uma empresa para visualizar os detalhes.</p>
-          </div>
-        )}
-      </Card>
-
-      <CompanySectionSheet editor={editor} onClose={closeEditor} onUpdated={applyUpdate} />
-    </div>
-  )
-}
-
-function SectionSummary({
-  title,
-  items,
-  emptyMessage,
-}: {
-  title: string
-  items: { id: string; title: string; subtitle?: string | null; description?: string | null }[]
-  emptyMessage: string
-}) {
-  return (
-    <div className="space-y-2">
-      <p className="text-sm font-semibold text-foreground">{title}</p>
-      {items.length === 0 ? (
-        <div className="rounded-md border border-dashed border-border/60 p-6 text-sm text-muted-foreground">
-          {emptyMessage}
-        </div>
-      ) : (
-        <div className="space-y-2">
-          {items.map((item) => (
-            <div key={item.id} className="rounded-md border border-border/60 px-3 py-2">
-              <p className="text-sm font-semibold text-foreground">{item.title}</p>
-              {item.subtitle ? <p className="text-xs text-muted-foreground">{item.subtitle}</p> : null}
-              {item.description ? (
-                <p className="text-xs text-muted-foreground/90">{item.description}</p>
-              ) : null}
-            </div>
-          ))}
-        </div>
-      )}
-    </div>
-  )
-}
-
-type CompanySectionSheetProps = {
-  editor: SectionEditorState
-  onClose(): void
-  onUpdated(company: NormalizedCompany): void
-}
-
-function CompanySectionSheet({ editor, onClose, onUpdated }: CompanySectionSheetProps) {
-  const [isSubmitting, startSubmit] = useTransition()
-  const open = Boolean(editor)
-
-  const handleSave = (payload: Partial<CompanyFormValues>, companyId: string) => {
-    startSubmit(async () => {
-      try {
-        const response = await fetch(`/api/admin/companies/${companyId}`, {
-          method: "PATCH",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify(payload),
-        })
-        if (!response.ok) {
-          const json = await response.json().catch(() => null)
-          throw new Error(json?.error ?? "Falha ao atualizar a empresa.")
-        }
-        const json = (await response.json()) as { company: NormalizedCompany }
-        onUpdated(json.company)
-        toast.success("Dados atualizados com sucesso.")
-        onClose()
-      } catch (error) {
-        const message = error instanceof Error ? error.message : "Não foi possível salvar as alterações."
-        toast.error(message)
-      }
-    })
-  }
-
-  let content: React.ReactNode = null
-
-  if (editor) {
-    if (editor.section === "contacts") {
-      content = (
-        <ContactsEditor
-          company={editor.company}
-          onCancel={onClose}
-          onSubmit={(contacts) => handleSave({ contacts }, editor.company.id)}
-        />
-      )
-    } else if (editor.section === "locations") {
-      content = (
-        <LocationsEditor
-          company={editor.company}
-          onCancel={onClose}
-          onSubmit={(locations) => handleSave({ locations }, editor.company.id)}
-        />
-      )
-    } else if (editor.section === "contracts") {
-      content = (
-        <ContractsEditor
-          company={editor.company}
-          onCancel={onClose}
-          onSubmit={(contracts) => handleSave({ contracts }, editor.company.id)}
-        />
-      )
-    }
-  }
-
-  return (
-    <Sheet open={open} onOpenChange={(value) => (!value ? onClose() : null)}>
-      <SheetContent className="flex w-full max-w-none flex-col gap-0 bg-background p-0 sm:max-w-[48rem] lg:max-w-[60rem] xl:max-w-[68rem]">
-        <SheetHeader className="border-b border-border/60 px-10 py-7">
-          <SheetTitle className="text-xl font-semibold">
-            {editor?.section === "contacts" ? "Contatos da empresa" : null}
-            {editor?.section === "locations" ? "Localizações e unidades" : null}
-            {editor?.section === "contracts" ? "Contratos ativos" : null}
-          </SheetTitle>
-        </SheetHeader>
-        <div className="flex-1 overflow-y-auto px-10 py-8">{content}</div>
-        <SheetFooter className="border-t border-border/60 px-10 py-5">
-          <div className="flex w-full items-center justify-end">
-            {isSubmitting ? (
-              <span className="text-sm text-muted-foreground">Salvando...</span>
-            ) : null}
-          </div>
-        </SheetFooter>
-      </SheetContent>
-    </Sheet>
-  )
-}
-
-function ContactsEditor({
-  company,
-  onCancel,
-  onSubmit,
-}: {
-  company: NormalizedCompany
-  onCancel(): void
-  onSubmit(contacts: CompanyContact[]): void
-}) {
-  const form = useForm<{ contacts: CompanyContact[] }>({
-    resolver: zodResolver(companyFormSchema.pick({ contacts: true })),
-    defaultValues: {
-      contacts: company.contacts.length
-        ? company.contacts
-        : [
-            {
-              id: createId("contact"),
-              fullName: "",
-              email: "",
-              role: COMPANY_CONTACT_ROLES[0]?.value ?? "usuario_chave",
-              phone: null,
-              whatsapp: null,
-              preference: [],
-              title: null,
-              canAuthorizeTickets: false,
-              canApproveCosts: false,
-              lgpdConsent: true,
-              notes: null,
-            },
-          ],
-    },
-  })
-
-  const fieldArray = useFieldArray({ control: form.control, name: "contacts" })
-
-  const submit = form.handleSubmit((values) => {
-    onSubmit(values.contacts)
-  })
-
-  return (
-    <FormProvider {...form}>
-      <form onSubmit={submit} className="space-y-8">
-        <div className="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
-          <div className="space-y-1.5">
-            <p className="text-base font-semibold text-foreground">Contatos estratégicos</p>
-            <p className="text-sm text-muted-foreground">
-              Cadastre responsáveis por aprovação, faturamento e comunicação.
-            </p>
-          </div>
-          <Button
-            type="button"
-            variant="outline"
-            size="sm"
-            className="self-start sm:self-auto"
-            onClick={() =>
-              fieldArray.append({
-                id: createId("contact"),
-                fullName: "",
-                email: "",
-                role: COMPANY_CONTACT_ROLES[0]?.value ?? "usuario_chave",
-                phone: null,
-                whatsapp: null,
-                preference: [],
-                title: null,
-                canAuthorizeTickets: false,
-                canApproveCosts: false,
-                lgpdConsent: true,
-                notes: null,
-              })
-            }
-          >
-            <IconPlus className="mr-2 size-4" />
-            Novo contato
-          </Button>
-        </div>
-
-        <div className="space-y-6">
-          {fieldArray.fields.map((field, index) => {
-            const errors = form.formState.errors.contacts?.[index]
-            return (
-              <Card key={field.id} className="border border-border/60 shadow-sm">
-                <CardHeader className="flex flex-row items-center justify-between space-y-0 pb-4">
-                  <CardTitle className="text-lg font-semibold">Contato #{index + 1}</CardTitle>
-                  <Button
-                    type="button"
-                    variant="ghost"
-                    size="icon"
-                    onClick={() => fieldArray.remove(index)}
-                    className="text-destructive"
-                  >
-                    <IconTrash className="size-4" />
-                  </Button>
-                </CardHeader>
-                <CardContent className="grid gap-6 md:grid-cols-2">
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Nome completo
-                    </Label>
-                    <Input {...form.register(`contacts.${index}.fullName` as const)} />
-                    <FieldError message={errors?.fullName?.message} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      E-mail
-                    </Label>
-                    <Input {...form.register(`contacts.${index}.email` as const)} />
-                    <FieldError message={errors?.email?.message} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Telefone
-                    </Label>
-                    <Input {...form.register(`contacts.${index}.phone` as const)} placeholder="(11) 99999-0000" />
-                    <FieldError message={errors?.phone?.message as string | undefined} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      WhatsApp
-                    </Label>
-                    <Input {...form.register(`contacts.${index}.whatsapp` as const)} placeholder="(11) 99999-0000" />
-                    <FieldError message={errors?.whatsapp?.message as string | undefined} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Função
-                    </Label>
-                    <Controller
-                      name={`contacts.${index}.role` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <Select value={field.value} onValueChange={field.onChange}>
-                          <SelectTrigger>
-                            <SelectValue placeholder="Selecione" />
-                          </SelectTrigger>
-                          <SelectContent>
-                            {COMPANY_CONTACT_ROLES.map((option) => (
-                              <SelectItem key={option.value} value={option.value}>
-                                {option.label}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                      )}
-                    />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Cargo interno
-                    </Label>
-                    <Input {...form.register(`contacts.${index}.title` as const)} placeholder="ex.: Coordenador TI" />
-                  </div>
-                  <div className="md:col-span-2 space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Preferências de contato
-                    </Label>
-                    <Controller
-                      name={`contacts.${index}.preference` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <MultiValueInput
-                          values={field.value}
-                          onChange={field.onChange}
-                          placeholder="email, phone, whatsapp..."
-                        />
-                      )}
-                    />
-                  </div>
-                  <div className="md:col-span-2 flex items-center gap-3 rounded-lg border border-border/60 bg-muted/30 px-4 py-3">
-                    <Checkbox
-                      checked={form.watch(`contacts.${index}.canAuthorizeTickets` as const)}
-                      onCheckedChange={(checked) =>
-                        form.setValue(`contacts.${index}.canAuthorizeTickets` as const, Boolean(checked))
-                      }
-                    />
-                    <span className="text-sm font-medium text-neutral-700">Pode autorizar tickets</span>
-                  </div>
-                  <div className="md:col-span-2 flex items-center gap-3 rounded-lg border border-border/60 bg-muted/30 px-4 py-3">
-                    <Checkbox
-                      checked={form.watch(`contacts.${index}.canApproveCosts` as const)}
-                      onCheckedChange={(checked) =>
-                        form.setValue(`contacts.${index}.canApproveCosts` as const, Boolean(checked))
-                      }
-                    />
-                    <span className="text-sm font-medium text-neutral-700">Pode aprovar custos</span>
-                  </div>
-                  <div className="md:col-span-2 space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Anotações
-                    </Label>
-                    <Textarea {...form.register(`contacts.${index}.notes` as const)} />
-                  </div>
-                </CardContent>
-              </Card>
-            )
-          })}
-        </div>
-
-        <div className="flex flex-col gap-3 sm:flex-row sm:justify-end">
-          <Button type="button" variant="ghost" className="whitespace-nowrap sm:w-auto" onClick={onCancel}>
-            Cancelar
-          </Button>
-          <Button type="submit" className="whitespace-nowrap sm:w-auto">
-            <IconPencil className="mr-2 size-4" />
-            Salvar contatos
-          </Button>
-        </div>
-      </form>
-    </FormProvider>
-  )
-}
-
-function LocationsEditor({
-  company,
-  onCancel,
-  onSubmit,
-}: {
-  company: NormalizedCompany
-  onCancel(): void
-  onSubmit(locations: CompanyLocation[]): void
-}) {
-  const form = useForm<{ locations: CompanyLocation[] }>({
-    resolver: zodResolver(companyFormSchema.pick({ locations: true })),
-    defaultValues: {
-      locations: company.locations.length
-        ? company.locations
-        : [
-            {
-              id: createId("location"),
-              name: "",
-              type: COMPANY_LOCATION_TYPES[0]?.value ?? "matrix",
-              address: null,
-              responsibleContactId: null,
-              serviceWindow: { mode: "inherit", periods: [] },
-              notes: null,
-            },
-          ],
-    },
-  })
-
-  const fieldArray = useFieldArray({ control: form.control, name: "locations" })
-
-  const submit = form.handleSubmit((values) => onSubmit(values.locations))
-  const contacts = company.contacts
-
-  return (
-    <FormProvider {...form}>
-      <form onSubmit={submit} className="space-y-8">
-        <div className="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
-          <div className="space-y-1.5">
-            <p className="text-base font-semibold text-foreground">Localizações</p>
-            <p className="text-sm text-muted-foreground">
-              Defina unidades críticas, data centers e filiais para atendimento dedicado.
-            </p>
-          </div>
-          <Button
-            type="button"
-            variant="outline"
-            size="sm"
-            className="self-start sm:self-auto"
-            onClick={() =>
-              fieldArray.append({
-                id: createId("location"),
-                name: "",
-                type: COMPANY_LOCATION_TYPES[0]?.value ?? "matrix",
-                address: null,
-                responsibleContactId: null,
-                serviceWindow: { mode: "inherit", periods: [] },
-                notes: null,
-              })
-            }
-          >
-            <IconPlus className="mr-2 size-4" />
-            Nova unidade
-          </Button>
-        </div>
-
-        <div className="space-y-6">
-          {fieldArray.fields.map((field, index) => {
-            const errors = form.formState.errors.locations?.[index]
-            return (
-              <Card key={field.id} className="border border-border/60 shadow-sm">
-                <CardHeader className="flex flex-row items-center justify-between space-y-0 pb-4">
-                  <CardTitle className="text-lg font-semibold">Unidade #{index + 1}</CardTitle>
-                  <Button
-                    type="button"
-                    variant="ghost"
-                    size="icon"
-                    onClick={() => fieldArray.remove(index)}
-                    className="text-destructive"
-                  >
-                    <IconTrash className="size-4" />
-                  </Button>
-                </CardHeader>
-                <CardContent className="grid gap-6 md:grid-cols-2">
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">Nome</Label>
-                    <Input {...form.register(`locations.${index}.name` as const)} />
-                    <FieldError message={errors?.name?.message} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">Tipo</Label>
-                    <Controller
-                      name={`locations.${index}.type` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <Select value={field.value} onValueChange={field.onChange}>
-                          <SelectTrigger>
-                            <SelectValue placeholder="Selecione" />
-                          </SelectTrigger>
-                          <SelectContent>
-                            {COMPANY_LOCATION_TYPES.map((option) => (
-                              <SelectItem key={option.value} value={option.value}>
-                                {option.label}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                      )}
-                    />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Contato responsável
-                    </Label>
-                    <Controller
-                      name={`locations.${index}.responsibleContactId` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <Select
-                          value={field.value ?? NO_CONTACT_VALUE}
-                          onValueChange={(value) =>
-                            field.onChange(value === NO_CONTACT_VALUE ? null : value)
-                          }
-                        >
-                          <SelectTrigger>
-                            <SelectValue placeholder="Selecione" />
-                          </SelectTrigger>
-                          <SelectContent>
-                            <SelectItem value={NO_CONTACT_VALUE}>Nenhum</SelectItem>
-                            {contacts.map((contact) => (
-                              <SelectItem key={contact.id} value={contact.id}>
-                                {contact.fullName}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                      )}
-                    />
-                  </div>
-                  <div className="md:col-span-2 space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Notas
-                    </Label>
-                    <Textarea {...form.register(`locations.${index}.notes` as const)} />
-                  </div>
-                </CardContent>
-              </Card>
-            )
-          })}
-        </div>
-
-        <div className="flex flex-col gap-3 sm:flex-row sm:justify-end">
-          <Button type="button" variant="ghost" className="whitespace-nowrap sm:w-auto" onClick={onCancel}>
-            Cancelar
-          </Button>
-          <Button type="submit" className="whitespace-nowrap sm:w-auto">
-            <IconPencil className="mr-2 size-4" />
-            Salvar localizações
-          </Button>
-        </div>
-      </form>
-    </FormProvider>
-  )
-}
-
-function ContractsEditor({
-  company,
-  onCancel,
-  onSubmit,
-}: {
-  company: NormalizedCompany
-  onCancel(): void
-  onSubmit(contracts: CompanyContract[]): void
-}) {
-  const form = useForm<{ contracts: CompanyContract[] }>({
-    resolver: zodResolver(companyFormSchema.pick({ contracts: true })),
-    defaultValues: {
-      contracts: company.contracts.length
-        ? company.contracts
-        : [
-            {
-              id: createId("contract"),
-              contractType: COMPANY_CONTRACT_TYPES[0]?.value ?? "monthly",
-              planSku: null,
-              startDate: null,
-              endDate: null,
-              renewalDate: null,
-              scope: [],
-              price: null,
-              costCenter: null,
-              criticality: "medium",
-              notes: null,
-            },
-          ],
-    },
-  })
-
-  const fieldArray = useFieldArray({ control: form.control, name: "contracts" })
-
-  const submit = form.handleSubmit((values) => onSubmit(values.contracts))
-
-  return (
-    <FormProvider {...form}>
-      <form onSubmit={submit} className="space-y-8">
-        <div className="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
-          <div className="space-y-1.5">
-            <p className="text-base font-semibold text-foreground">Contratos</p>
-            <p className="text-sm text-muted-foreground">
-              Registre vigência, escopo e condições para este cliente.
-            </p>
-          </div>
-          <Button
-            type="button"
-            variant="outline"
-            size="sm"
-            className="self-start sm:self-auto"
-            onClick={() =>
-              fieldArray.append({
-                id: createId("contract"),
-                contractType: COMPANY_CONTRACT_TYPES[0]?.value ?? "monthly",
-                planSku: null,
-                startDate: null,
-                endDate: null,
-                renewalDate: null,
-                scope: [],
-                price: null,
-                costCenter: null,
-                criticality: "medium",
-                notes: null,
-              })
-            }
-          >
-            <IconPlus className="mr-2 size-4" />
-            Novo contrato
-          </Button>
-        </div>
-
-        <div className="space-y-6">
-          {fieldArray.fields.map((field, index) => {
-            const errors = form.formState.errors.contracts?.[index]
-            return (
-              <Card key={field.id} className="border border-border/60 shadow-sm">
-                <CardHeader className="flex flex-row items-center justify-between space-y-0 pb-4">
-                  <CardTitle className="text-lg font-semibold">Contrato #{index + 1}</CardTitle>
-                  <Button
-                    type="button"
-                    variant="ghost"
-                    size="icon"
-                    onClick={() => fieldArray.remove(index)}
-                    className="text-destructive"
-                  >
-                    <IconTrash className="size-4" />
-                  </Button>
-                </CardHeader>
-                <CardContent className="grid gap-6 md:grid-cols-2">
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Tipo
-                    </Label>
-                    <Controller
-                      name={`contracts.${index}.contractType` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <Select value={field.value} onValueChange={field.onChange}>
-                          <SelectTrigger>
-                            <SelectValue placeholder="Selecione" />
-                          </SelectTrigger>
-                          <SelectContent>
-                            {COMPANY_CONTRACT_TYPES.map((option) => (
-                              <SelectItem key={option.value} value={option.value}>
-                                {option.label}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                      )}
-                    />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      SKU/plano
-                    </Label>
-                    <Input {...form.register(`contracts.${index}.planSku` as const)} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Início
-                    </Label>
-                    <Controller
-                      name={`contracts.${index}.startDate` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <DatePicker
-                          value={field.value}
-                          onChange={(next) => field.onChange(next ?? null)}
-                          placeholder="Selecione a data"
-                        />
-                      )}
-                    />
-                    <FieldError message={errors?.startDate?.message as string | undefined} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Fim
-                    </Label>
-                    <Controller
-                      name={`contracts.${index}.endDate` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <DatePicker
-                          value={field.value}
-                          onChange={(next) => field.onChange(next ?? null)}
-                          placeholder="Selecione a data"
-                        />
-                      )}
-                    />
-                    <FieldError message={errors?.endDate?.message as string | undefined} />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Renovação
-                    </Label>
-                    <Controller
-                      name={`contracts.${index}.renewalDate` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <DatePicker
-                          value={field.value}
-                          onChange={(next) => field.onChange(next ?? null)}
-                          placeholder="Selecione a data"
-                          allowClear
-                        />
-                      )}
-                    />
-                  </div>
-                  <div className="space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Valor (R$)
-                    </Label>
-                    <Input
-                      type="number"
-                      step="0.01"
-                      {...form.register(`contracts.${index}.price` as const, { valueAsNumber: true })}
-                    />
-                  </div>
-                  <div className="md:col-span-2 space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Escopo
-                    </Label>
-                    <Controller
-                      name={`contracts.${index}.scope` as const}
-                      control={form.control}
-                      render={({ field }) => (
-                        <MultiValueInput
-                          values={field.value}
-                          onChange={field.onChange}
-                          placeholder="Adicionar item de escopo"
-                          validate={(value) =>
-                            COMPANY_CONTRACT_SCOPES.includes(
-                              value as (typeof COMPANY_CONTRACT_SCOPES)[number],
-                            )
-                              ? null
-                              : "Escopo fora do catálogo"
-                          }
-                        />
-                      )}
-                    />
-                  </div>
-                  <div className="md:col-span-2 space-y-2">
-                    <Label className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                      Observações
-                    </Label>
-                    <Textarea {...form.register(`contracts.${index}.notes` as const)} />
-                  </div>
-                </CardContent>
-              </Card>
-            )
-          })}
-        </div>
-
-        <div className="flex flex-col gap-3 sm:flex-row sm:justify-end">
-          <Button type="button" variant="ghost" className="whitespace-nowrap sm:w-auto" onClick={onCancel}>
-            Cancelar
-          </Button>
-          <Button type="submit" className="whitespace-nowrap sm:w-auto">
-            <IconPencil className="mr-2 size-4" />
-            Salvar contratos
-          </Button>
-        </div>
-      </form>
-    </FormProvider>
-  )
-}
diff --git a/src/components/agenda/agenda-calendar-view.tsx b/src/components/agenda/agenda-calendar-view.tsx
deleted file mode 100644
index d4658b9..0000000
--- a/src/components/agenda/agenda-calendar-view.tsx
+++ /dev/null
@@ -1,375 +0,0 @@
-"use client"
-
-import Link from "next/link"
-import { Fragment, useMemo, useState } from "react"
-import {
-  addDays,
-  addWeeks,
-  addMonths,
-  endOfMonth,
-  endOfWeek,
-  format,
-  isSameDay,
-  isSameMonth,
-  isToday,
-  startOfMonth,
-  startOfWeek,
-} from "date-fns"
-import { ptBR } from "date-fns/locale/pt-BR"
-import { ChevronLeft, ChevronRight, CalendarDays, AlertCircle } from "lucide-react"
-
-import { Button } from "@/components/ui/button"
-import { Badge } from "@/components/ui/badge"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { ScrollArea } from "@/components/ui/scroll-area"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { priorityStyles } from "@/lib/ticket-priority-style"
-import type { AgendaCalendarEvent } from "@/lib/agenda-utils"
-import { cn } from "@/lib/utils"
-
-type AgendaCalendarViewProps = {
-  events: AgendaCalendarEvent[]
-  range: { start: Date; end: Date }
-}
-
-const weekdayLabels = ["Seg", "Ter", "Qua", "Qui", "Sex", "Sáb", "Dom"]
-
-const slaColors: Record<AgendaCalendarEvent["slaStatus"], string> = {
-  on_track: "border-emerald-200 bg-emerald-50 text-emerald-800",
-  at_risk: "border-amber-200 bg-amber-50 text-amber-800",
-  breached: "border-rose-200 bg-rose-50 text-rose-800",
-  met: "border-primary/20 bg-primary/5 text-primary",
-}
-
-export function AgendaCalendarView({ events, range }: AgendaCalendarViewProps) {
-  const [viewMode, setViewMode] = useState<"month" | "week">("month")
-  const [currentMonth, setCurrentMonth] = useState<Date>(startOfMonth(range.start))
-  const [currentWeekStart, setCurrentWeekStart] = useState<Date>(startOfWeek(range.start, { weekStartsOn: 1 }))
-
-  const monthMatrix = useMemo(() => buildCalendarMatrix(currentMonth), [currentMonth])
-  const availableYears = useMemo(() => {
-    const years = new Set<number>()
-    const baseYear = new Date().getFullYear()
-    for (let offset = 0; offset <= 5; offset += 1) {
-      years.add(baseYear + offset)
-    }
-    years.add(currentMonth.getFullYear())
-    years.add(currentWeekStart.getFullYear())
-    events.forEach((event) => {
-      years.add(event.start.getFullYear())
-      years.add(event.end.getFullYear())
-    })
-    return Array.from(years).sort((a, b) => a - b)
-  }, [currentMonth, currentWeekStart, events])
-  const eventsByDay = useMemo(() => {
-    const map = new Map<string, AgendaCalendarEvent[]>()
-    for (const event of events) {
-      const key = format(event.start, "yyyy-MM-dd")
-      if (!map.has(key)) {
-        map.set(key, [])
-      }
-      map.get(key)!.push(event)
-    }
-    for (const value of map.values()) {
-      value.sort((a, b) => a.start.getTime() - b.start.getTime())
-    }
-    return map
-  }, [events])
-
-  const weekDays = useMemo(() => {
-    const start = currentWeekStart
-    return Array.from({ length: 7 }, (_, index) => addDays(start, index))
-  }, [currentWeekStart])
-
-  const handlePrev = () => {
-    if (viewMode === "month") {
-      setCurrentMonth(addMonths(currentMonth, -1))
-    } else {
-      setCurrentWeekStart(addWeeks(currentWeekStart, -1))
-    }
-  }
-
-  const handleNext = () => {
-    if (viewMode === "month") {
-      setCurrentMonth(addMonths(currentMonth, 1))
-    } else {
-      setCurrentWeekStart(addWeeks(currentWeekStart, 1))
-    }
-  }
-
-  const handleToday = () => {
-    const today = new Date()
-    setCurrentMonth(startOfMonth(today))
-    setCurrentWeekStart(startOfWeek(today, { weekStartsOn: 1 }))
-  }
-
-  const handleSelectMonth = (year: number, monthIndex: number) => {
-    const nextMonth = startOfMonth(new Date(year, monthIndex, 1))
-    setCurrentMonth(nextMonth)
-    setCurrentWeekStart(startOfWeek(nextMonth, { weekStartsOn: 1 }))
-  }
-
-  const currentLabel =
-    viewMode === "month"
-      ? format(currentMonth, "MMMM 'de' yyyy", { locale: ptBR })
-      : `${format(currentWeekStart, "d MMM", { locale: ptBR })} – ${format(
-          addDays(currentWeekStart, 6),
-          "d MMM",
-          { locale: ptBR },
-        )}`
-
-  return (
-    <div className="rounded-2xl border border-border/60 bg-card/70 p-4 shadow-sm">
-      <div className="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
-        <div className="space-y-1">
-          <h3 className="text-lg font-semibold text-foreground">Calendário operacional</h3>
-          <p className="text-sm text-muted-foreground">{currentLabel}</p>
-        </div>
-        <div className="flex flex-wrap items-center gap-3">
-          <ToggleGroup
-            type="single"
-            value={viewMode}
-            onValueChange={(value) => value && setViewMode(value as "month" | "week")}
-            className="rounded-xl border border-border/70 bg-background/60 p-0.5"
-          >
-            <ToggleGroupItem value="month" className="rounded-lg px-4 py-2 text-sm font-medium data-[state=on]:bg-primary data-[state=on]:text-primary-foreground">
-              Mês
-            </ToggleGroupItem>
-            <ToggleGroupItem value="week" className="rounded-lg px-4 py-2 text-sm font-medium data-[state=on]:bg-primary data-[state=on]:text-primary-foreground">
-              Semana
-            </ToggleGroupItem>
-          </ToggleGroup>
-          <div className="flex flex-wrap items-center gap-2 rounded-2xl bg-white/80 px-2 py-1.5 shadow-sm">
-            <Button variant="ghost" size="icon" onClick={handlePrev}>
-              <ChevronLeft className="size-4" />
-            </Button>
-            <Button variant="ghost" size="icon" onClick={handleNext}>
-              <ChevronRight className="size-4" />
-            </Button>
-            <Button variant="secondary" onClick={handleToday}>
-              Hoje
-            </Button>
-            <YearPopover years={availableYears} onSelectMonth={handleSelectMonth} />
-          </div>
-        </div>
-      </div>
-      {viewMode === "month" ? (
-        <MonthView
-          monthMatrix={monthMatrix}
-          eventsByDay={eventsByDay}
-          currentMonth={currentMonth}
-        />
-      ) : (
-        <WeekView weekDays={weekDays} eventsByDay={eventsByDay} />
-      )}
-      {events.length === 0 ? (
-        <div className="mt-6 flex items-center gap-3 rounded-lg border border-dashed border-border/60 bg-background/60 p-4 text-sm text-muted-foreground">
-          <AlertCircle className="size-4" />
-          Nenhum compromisso previsto para o período filtrado.
-        </div>
-      ) : null}
-    </div>
-  )
-}
-
-function MonthView({
-  monthMatrix,
-  eventsByDay,
-  currentMonth,
-}: {
-  monthMatrix: Date[][]
-  eventsByDay: Map<string, AgendaCalendarEvent[]>
-  currentMonth: Date
-}) {
-  return (
-    <div className="mt-6">
-      <div className="grid grid-cols-7 text-center text-xs font-medium text-muted-foreground">
-        {weekdayLabels.map((label) => (
-          <div key={label} className="pb-2">
-            {label}
-          </div>
-        ))}
-      </div>
-      <div className="grid grid-cols-7 gap-1 text-sm">
-        {monthMatrix.map((week, weekIndex) => (
-          <Fragment key={`week-${weekIndex}`}>
-            {week.map((day) => {
-              const dayKey = format(day, "yyyy-MM-dd")
-              const dayEvents = eventsByDay.get(dayKey) ?? []
-              const isCurrent = isSameMonth(day, currentMonth)
-              return (
-                <div
-                  key={dayKey}
-                  className={cn(
-                    "min-h-[110px] rounded-xl border bg-background/70 p-2",
-                    isCurrent ? "border-border/80" : "border-border/40 bg-muted/30",
-                    isToday(day) ? "ring-2 ring-primary/60" : ""
-                  )}
-                >
-                  <div className="flex items-center justify-between text-xs font-semibold text-foreground">
-                    <span className={isCurrent ? "text-foreground" : "text-muted-foreground"}>{day.getDate()}</span>
-                    {dayEvents.length > 0 ? (
-                      <Badge variant="secondary" className="text-[10px]">
-                        {dayEvents.length}
-                      </Badge>
-                    ) : null}
-                  </div>
-                  <div className="mt-2 space-y-1">
-                    {dayEvents.slice(0, 3).map((event) => (
-                      <CalendarEventBadge key={event.id} event={event} />
-                    ))}
-                    {dayEvents.length > 3 ? (
-                      <p className="text-[10px] text-muted-foreground">+{dayEvents.length - 3} mais</p>
-                    ) : null}
-                  </div>
-                </div>
-              )
-            })}
-          </Fragment>
-        ))}
-      </div>
-    </div>
-  )
-}
-
-function WeekView({
-  weekDays,
-  eventsByDay,
-}: {
-  weekDays: Date[]
-  eventsByDay: Map<string, AgendaCalendarEvent[]>
-}) {
-  return (
-    <div className="mt-6">
-      <div className="grid grid-cols-7 text-center text-xs font-medium text-muted-foreground">
-        {weekDays.map((day, index) => (
-          <div key={`label-${index}`} className="pb-2">
-            {weekdayLabels[index]} <span className="ml-1 font-semibold text-foreground">{day.getDate()}</span>
-          </div>
-        ))}
-      </div>
-      <div className="grid grid-cols-7 gap-2 text-sm">
-        {weekDays.map((day) => {
-          const dayKey = format(day, "yyyy-MM-dd")
-          const dayEvents = eventsByDay.get(dayKey) ?? []
-          return (
-            <div
-              key={`week-${dayKey}`}
-              className={cn(
-                "min-h-[150px] rounded-2xl border border-border/70 bg-background/70 p-3",
-                isToday(day) ? "ring-2 ring-primary/60" : ""
-              )}
-            >
-              <div className="space-y-2">
-                {dayEvents.length === 0 ? (
-                  <p className="text-[11px] text-muted-foreground">Sem eventos</p>
-                ) : (
-                  dayEvents.map((event) => (
-                    <CalendarEventBadge key={event.id} event={event} />
-                  ))
-                )}
-              </div>
-            </div>
-          )
-        })}
-      </div>
-    </div>
-  )
-}
-
-function YearPopover({
-  years,
-  onSelectMonth,
-}: {
-  years: number[]
-  onSelectMonth: (year: number, monthIndex: number) => void
-}) {
-  const monthLabels = ["Jan", "Fev", "Mar", "Abr", "Mai", "Jun", "Jul", "Ago", "Set", "Out", "Nov", "Dez"]
-  const sortedYears = years.length > 0 ? years : [new Date().getFullYear()]
-
-  return (
-    <Popover>
-      <PopoverTrigger asChild>
-        <Button
-          variant="ghost"
-          size="sm"
-          className="gap-2 rounded-full border border-slate-200 px-3 text-sm font-medium text-neutral-700 hover:border-slate-300 hover:bg-white"
-        >
-          Selecionar mês/ano
-        </Button>
-      </PopoverTrigger>
-      <PopoverContent className="w-72 p-0" align="end">
-        <ScrollArea className="h-64">
-          <div className="divide-y divide-slate-100">
-            {sortedYears.map((year) => (
-              <div key={year} className="px-3 py-2">
-                <p className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">{year}</p>
-                <div className="mt-2 grid grid-cols-3 gap-2">
-                  {monthLabels.map((label, index) => (
-                    <Button
-                      key={`${year}-${label}`}
-                      variant="outline"
-                      size="sm"
-                      className="h-8 rounded-full text-xs"
-                      onClick={() => onSelectMonth(year, index)}
-                    >
-                      {label}
-                    </Button>
-                  ))}
-                </div>
-              </div>
-            ))}
-          </div>
-        </ScrollArea>
-      </PopoverContent>
-    </Popover>
-  )
-}
-
-function CalendarEventBadge({ event }: { event: AgendaCalendarEvent }) {
-  const priorityStyle = priorityStyles[event.priority]
-  const slaColor = slaColors[event.slaStatus]
-  return (
-    <Link
-      href={event.href}
-      prefetch={false}
-      className={cn(
-        "block rounded-lg border px-1.5 py-1 text-[10px] transition hover:ring-2 hover:ring-primary/40 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-primary/40",
-        slaColor
-      )}
-      aria-label={`Abrir ticket #${event.reference}`}
-    >
-      <div className="flex items-center justify-between gap-1">
-        <span className="truncate font-semibold">#{event.reference}</span>
-        <span className="text-[9px] text-muted-foreground">{format(event.start, "HH:mm")}</span>
-      </div>
-      <p className="truncate text-[10px] text-foreground">{event.title}</p>
-      <div className="mt-0.5 flex flex-wrap items-center gap-1">
-        {event.queue ? (
-          <Badge variant="outline" className="rounded-full px-1.5 text-[9px]">
-            {event.queue}
-          </Badge>
-        ) : null}
-        <Badge className={cn("rounded-full px-1.5 text-[9px]", priorityStyle?.badgeClass ?? "")}>
-          {priorityStyle?.label ?? event.priority}
-        </Badge>
-      </div>
-    </Link>
-  )
-}
-
-function buildCalendarMatrix(currentMonth: Date): Date[][] {
-  const start = startOfWeek(startOfMonth(currentMonth), { weekStartsOn: 1 })
-  const end = endOfWeek(endOfMonth(currentMonth), { weekStartsOn: 1 })
-  const matrix: Date[][] = []
-  let cursor = start
-  while (cursor <= end) {
-    const week: Date[] = []
-    for (let i = 0; i < 7; i += 1) {
-      week.push(cursor)
-      cursor = addDays(cursor, 1)
-    }
-    matrix.push(week)
-  }
-  return matrix
-}
diff --git a/src/components/agenda/agenda-filters.tsx b/src/components/agenda/agenda-filters.tsx
deleted file mode 100644
index 2f6fd99..0000000
--- a/src/components/agenda/agenda-filters.tsx
+++ /dev/null
@@ -1,201 +0,0 @@
-"use client"
-
-import { useMemo } from "react"
-import { SlidersHorizontal } from "lucide-react"
-
-import { Button } from "@/components/ui/button"
-import {
-  DropdownMenu,
-  DropdownMenuCheckboxItem,
-  DropdownMenuContent,
-  DropdownMenuLabel,
-  DropdownMenuSeparator,
-  DropdownMenuTrigger,
-} from "@/components/ui/dropdown-menu"
-import { Switch } from "@/components/ui/switch"
-import { Label } from "@/components/ui/label"
-import { Badge } from "@/components/ui/badge"
-import { priorityStyles } from "@/lib/ticket-priority-style"
-import { cn } from "@/lib/utils"
-import type { TicketPriority } from "@/lib/schemas/ticket"
-
-export type AgendaPeriod = "today" | "week" | "month"
-
-export type AgendaFilterState = {
-  period: AgendaPeriod
-  queues: string[]
-  priorities: TicketPriority[]
-  onlyMyTickets: boolean
-  focusVisits: boolean
-}
-
-export const defaultAgendaFilters: AgendaFilterState = {
-  period: "week",
-  queues: [],
-  priorities: [],
-  onlyMyTickets: true,
-  focusVisits: false,
-}
-
-type AgendaFiltersProps = {
-  filters: AgendaFilterState
-  queues: string[]
-  onChange: (next: AgendaFilterState) => void
-}
-
-export function AgendaFilters({ filters, queues, onChange }: AgendaFiltersProps) {
-  const periodOptions: Array<{ value: AgendaPeriod; label: string }> = [
-    { value: "today", label: "Hoje" },
-    { value: "week", label: "Semana" },
-    { value: "month", label: "Mês" },
-  ]
-
-  const queueLabel = useMemo(() => {
-    if (filters.queues.length === 0) return "Todas as filas"
-    if (filters.queues.length === 1) return filters.queues[0]
-    return `${filters.queues[0]} +${filters.queues.length - 1}`
-  }, [filters.queues])
-
-  const priorityLabel = useMemo(() => {
-    if (filters.priorities.length === 0) return "Todas prioridades"
-    if (filters.priorities.length === 1) {
-      return priorityStyles[filters.priorities[0]].label
-    }
-    return `${priorityStyles[filters.priorities[0]].label} +${filters.priorities.length - 1}`
-  }, [filters.priorities])
-
-  const updateFilters = (partial: Partial<AgendaFilterState>) => {
-    onChange({ ...filters, ...partial })
-  }
-
-  const handleQueueToggle = (queue: string, checked: boolean) => {
-    const set = new Set(filters.queues)
-    if (checked) {
-      set.add(queue)
-    } else {
-      set.delete(queue)
-    }
-    updateFilters({ queues: Array.from(set) })
-  }
-
-  const handlePriorityToggle = (priority: TicketPriority, checked: boolean) => {
-    const set = new Set(filters.priorities)
-    if (checked) {
-      set.add(priority)
-    } else {
-      set.delete(priority)
-    }
-    updateFilters({ priorities: Array.from(set) })
-  }
-
-  const resetFilters = () => {
-    onChange(defaultAgendaFilters)
-  }
-
-  return (
-    <div className="flex flex-col gap-3 rounded-2xl border border-border/70 bg-card/70 p-4 shadow-sm sm:flex-row sm:items-center sm:justify-between">
-      <div className="flex flex-wrap items-center gap-3">
-        <div className="flex flex-wrap items-center gap-2 rounded-2xl border border-slate-200 bg-white/80 px-2 py-1.5 shadow-sm">
-          {periodOptions.map((option) => {
-            const isActive = filters.period === option.value
-            return (
-              <Button
-                key={option.value}
-                type="button"
-                size="sm"
-                variant={isActive ? "secondary" : "ghost"}
-                onClick={() => updateFilters({ period: option.value })}
-                className={cn(
-                  "gap-2 rounded-full border px-3 text-sm font-medium transition",
-                  isActive
-                    ? "border-slate-200 bg-slate-900 text-white"
-                    : "border-slate-200 text-neutral-700 hover:border-slate-300 hover:bg-white"
-                )}
-              >
-                {option.label}
-              </Button>
-            )
-          })}
-        </div>
-        <DropdownMenu>
-          <DropdownMenuTrigger asChild>
-            <Button variant="outline" className="gap-2">
-              {queueLabel}
-            </Button>
-          </DropdownMenuTrigger>
-          <DropdownMenuContent className="w-56" align="start">
-            <DropdownMenuLabel>Filtrar filas</DropdownMenuLabel>
-            <DropdownMenuSeparator />
-            {queues.length === 0 ? (
-              <div className="px-2 py-1.5 text-sm text-muted-foreground">Nenhuma fila disponível.</div>
-            ) : (
-              queues.map((queue) => (
-                <DropdownMenuCheckboxItem
-                  key={queue}
-                  checked={filters.queues.includes(queue)}
-                  onCheckedChange={(checked) => handleQueueToggle(queue, Boolean(checked))}
-                >
-                  {queue}
-                </DropdownMenuCheckboxItem>
-              ))
-            )}
-          </DropdownMenuContent>
-        </DropdownMenu>
-        <DropdownMenu>
-          <DropdownMenuTrigger asChild>
-            <Button variant="outline" className="gap-2">
-              {priorityLabel}
-            </Button>
-          </DropdownMenuTrigger>
-          <DropdownMenuContent className="w-64" align="start">
-            <DropdownMenuLabel>Prioridades</DropdownMenuLabel>
-            <DropdownMenuSeparator />
-            {(Object.keys(priorityStyles) as TicketPriority[]).map((priority) => (
-              <DropdownMenuCheckboxItem
-                key={priority}
-                checked={filters.priorities.includes(priority)}
-                onCheckedChange={(checked) => handlePriorityToggle(priority, Boolean(checked))}
-                className="gap-2"
-              >
-                <div className="flex items-center gap-2">
-                  <Badge className={cn("rounded-full px-2.5 py-0.5 text-xs font-semibold", priorityStyles[priority].badgeClass ?? "")}>
-                    {priorityStyles[priority].label}
-                  </Badge>
-                  <span className="text-sm text-foreground">{priorityStyles[priority].label}</span>
-                </div>
-              </DropdownMenuCheckboxItem>
-            ))}
-          </DropdownMenuContent>
-        </DropdownMenu>
-      </div>
-      <div className="flex flex-wrap items-center gap-4">
-        <div className="flex items-center gap-2">
-          <Switch
-            id="onlyMe"
-            checked={filters.onlyMyTickets}
-            onCheckedChange={(checked) => updateFilters({ onlyMyTickets: checked })}
-            className="data-[state=checked]:border-sidebar-ring data-[state=checked]:bg-sidebar-accent"
-          />
-          <Label htmlFor="onlyMe" className="text-sm text-muted-foreground">
-            Somente meus tickets
-          </Label>
-        </div>
-        <div className="flex items-center gap-2">
-          <Switch
-            id="visitsOnly"
-            checked={filters.focusVisits}
-            onCheckedChange={(checked) => updateFilters({ focusVisits: checked })}
-            className="data-[state=checked]:border-sidebar-ring data-[state=checked]:bg-sidebar-accent"
-          />
-          <Label htmlFor="visitsOnly" className="text-sm text-muted-foreground">
-            Apenas visitas
-          </Label>
-        </div>
-        <Button variant="ghost" size="sm" className="gap-2" onClick={resetFilters}>
-          <SlidersHorizontal className="size-4" />
-          Resetar
-        </Button>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/agenda/agenda-summary-view.tsx b/src/components/agenda/agenda-summary-view.tsx
deleted file mode 100644
index eb399ec..0000000
--- a/src/components/agenda/agenda-summary-view.tsx
+++ /dev/null
@@ -1,191 +0,0 @@
-import Link from "next/link"
-import { Fragment } from "react"
-import { AlertTriangle, CalendarClock, Clock, CheckCircle2, Circle } from "lucide-react"
-
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
-import { Badge } from "@/components/ui/badge"
-import { Skeleton } from "@/components/ui/skeleton"
-import { priorityStyles } from "@/lib/ticket-priority-style"
-import { cn } from "@/lib/utils"
-import type { AgendaDataset, AgendaTicketSummary } from "@/lib/agenda-utils"
-
-type AgendaSummaryViewProps = {
-  data: AgendaDataset
-  isLoading?: boolean
-}
-
-const statusIndicator: Record<string, { label: string; icon: React.ComponentType<{ className?: string }>; className: string }> = {
-  on_track: { label: "No prazo", icon: Circle, className: "text-emerald-500" },
-  at_risk: { label: "Em risco", icon: AlertTriangle, className: "text-amber-500" },
-  breached: { label: "Violado", icon: AlertTriangle, className: "text-rose-500" },
-  met: { label: "Concluído", icon: CheckCircle2, className: "text-emerald-500" },
-}
-
-export function AgendaSummaryView({ data, isLoading }: AgendaSummaryViewProps) {
-  if (isLoading) {
-    return (
-      <Card>
-        <CardContent className="space-y-4 py-6">
-          <Skeleton className="h-8 w-48" />
-          <Skeleton className="h-24 w-full rounded-xl" />
-          <Skeleton className="h-24 w-full rounded-xl" />
-        </CardContent>
-      </Card>
-    )
-  }
-
-  const sections: Array<{
-    key: keyof AgendaDataset["sections"]
-    title: string
-    empty: string
-    icon: React.ComponentType<{ className?: string }>
-    iconClass?: string
-  }> = [
-    { key: "upcoming", title: "Próximas", empty: "Nenhum compromisso para o período selecionado.", icon: CalendarClock, iconClass: "text-foreground" },
-    { key: "overdue", title: "Atrasadas", empty: "Sem pendências atrasadas — ótimo trabalho!", icon: AlertTriangle, iconClass: "text-amber-500" },
-    { key: "unscheduled", title: "Sem agendamento", empty: "Todos os tickets críticos têm agenda.", icon: Clock, iconClass: "text-foreground" },
-    { key: "completed", title: "Concluídas", empty: "Ainda não há visitas concluídas neste período.", icon: CheckCircle2, iconClass: "text-foreground" },
-  ]
-
-  return (
-    <div className="space-y-6">
-      <KpiGrid data={data} />
-      <div className="grid gap-6 lg:grid-cols-2">
-        {sections.map((section) => {
-          const items = data.sections[section.key]
-          const SectionIcon = section.icon
-          const visibleItems = items.slice(0, 3)
-          const viewAllHref = buildSectionLink(section.key)
-          return (
-            <Card key={section.key} className="min-h-[320px]">
-              <CardHeader className="flex flex-row items-center justify-between gap-2">
-                <CardTitle className="flex items-center gap-2">
-                  <SectionIcon className={cn("size-4", section.iconClass ?? "text-foreground")} />
-                  {section.title}
-                  {items.length > 0 ? (
-                    <Badge variant="secondary" className="ml-2">
-                      {items.length}
-                    </Badge>
-                  ) : null}
-                </CardTitle>
-                <Link
-                  href={viewAllHref}
-                  className="text-sm font-semibold text-[#006879] underline-offset-4 transition-colors hover:text-[#004d5a] hover:underline"
-                >
-                  Ver todos
-                </Link>
-              </CardHeader>
-              <CardContent className="space-y-3">
-                {items.length === 0 ? (
-                  <p className="text-sm text-muted-foreground">{section.empty}</p>
-                ) : (
-                  <div className="space-y-3">
-                    {visibleItems.map((item) => (
-                      <AgendaSummaryRow key={`${section.key}-${item.id}`} item={item} />
-                    ))}
-                  </div>
-                )}
-              </CardContent>
-            </Card>
-          )
-        })}
-      </div>
-    </div>
-  )
-}
-
-function KpiGrid({ data }: { data: AgendaDataset }) {
-  const kpis = [
-    { label: "Pendentes", value: data.kpis.pending, description: "Aguardando início" },
-    { label: "Em andamento", value: data.kpis.inProgress, description: "Atividades em curso" },
-    { label: "Pausados", value: data.kpis.paused, description: "Dependem de cliente/terceiros" },
-    { label: "% fora do SLA", value: data.kpis.outsideSla, description: "Chamados com risco/violação" },
-  ]
-
-  return (
-    <div className="grid gap-3 sm:grid-cols-2 lg:grid-cols-4">
-      {kpis.map((item) => (
-        <Card
-          key={item.label}
-          className="rounded-2xl border border-border/60 bg-gradient-to-br from-white/95 via-white to-primary/5 shadow-sm"
-        >
-          <CardContent className="space-y-3 px-5 py-5">
-            <p className="text-xs font-semibold uppercase tracking-wide text-muted-foreground/80">{item.label}</p>
-            <p className="text-4xl font-semibold leading-tight text-neutral-900">{item.value}</p>
-            <p className="text-sm text-muted-foreground">{item.description}</p>
-          </CardContent>
-        </Card>
-      ))}
-    </div>
-  )
-}
-
-function AgendaSummaryRow({ item }: { item: AgendaTicketSummary }) {
-  const status = statusIndicator[item.slaStatus ?? "on_track"] ?? statusIndicator.on_track
-
-  return (
-    <Link
-      href={item.href}
-      prefetch={false}
-      className="block rounded-xl border border-border/60 bg-background/70 p-3 shadow-sm transition hover:border-primary/60 hover:shadow-lg focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-primary/40"
-      aria-label={`Abrir ticket #${item.reference}`}
-    >
-      <div className="flex flex-col gap-2 lg:flex-row lg:items-center lg:justify-between">
-        <div>
-          <div className="flex items-center gap-2 text-sm font-semibold text-foreground">
-            <span>
-              #{item.reference} · {item.subject}
-            </span>
-            {item.queue ? (
-              <Badge variant="outline" className="rounded-full border-dashed px-2.5 py-0.5 text-[11px] font-medium">
-                {item.queue}
-              </Badge>
-            ) : null}
-            <Badge className={cn("rounded-full px-2.5 py-0.5 text-[11px] font-semibold", priorityStyles[item.priority]?.badgeClass ?? "")}>
-              {priorityStyles[item.priority]?.label ?? item.priority}
-            </Badge>
-          </div>
-          <div className="mt-1 flex flex-wrap items-center gap-3 text-xs text-muted-foreground">
-            {item.company ? <span>{item.company}</span> : null}
-            {item.location ? <span className="flex items-center gap-1"><Clock className="size-3" /> {item.location}</span> : null}
-            {item.startAt ? (
-              <span className="flex items-center gap-1">
-                <CalendarClock className="size-3" />
-                {formatDateRange(item.startAt, item.endAt)}
-              </span>
-            ) : (
-              <span className="flex items-center gap-1 text-foreground">
-                <AlertTriangle className="size-3" />
-                Não agendado
-              </span>
-            )}
-          </div>
-        </div>
-        <div className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide">
-          <status.icon className={cn("size-4", status.className)} />
-          <span className={status.className}>{status.label}</span>
-        </div>
-      </div>
-    </Link>
-  )
-}
-
-function formatDateRange(start?: Date | null, end?: Date | null) {
-  if (!start) return "Sem data"
-  if (!end) return new Intl.DateTimeFormat("pt-BR", { dateStyle: "medium", timeStyle: "short" }).format(start)
-  const sameDay = start.toDateString() === end.toDateString()
-  if (sameDay) {
-    return `${new Intl.DateTimeFormat("pt-BR", { dateStyle: "short" }).format(start)} · ${new Intl.DateTimeFormat("pt-BR", { timeStyle: "short" }).format(start)} - ${new Intl.DateTimeFormat("pt-BR", { timeStyle: "short" }).format(end)}`
-  }
-  return `${new Intl.DateTimeFormat("pt-BR", { dateStyle: "short", timeStyle: "short" }).format(start)} → ${new Intl.DateTimeFormat("pt-BR", { dateStyle: "short", timeStyle: "short" }).format(end)}`
-}
-
-function buildSectionLink(section: keyof AgendaDataset["sections"]) {
-  const params = new URLSearchParams()
-  params.set("focus", "visits")
-  params.set("view", section === "completed" ? "completed" : "active")
-  if (section === "completed") {
-    params.set("status", "RESOLVED")
-  }
-  return `/tickets?${params.toString()}`
-}
diff --git a/src/components/app-shell.tsx b/src/components/app-shell.tsx
deleted file mode 100644
index 6a1795b..0000000
--- a/src/components/app-shell.tsx
+++ /dev/null
@@ -1,84 +0,0 @@
-"use client"
-
-import { Suspense, type ReactNode, useEffect, useState } from "react"
-
-import { AppSidebar } from "@/components/app-sidebar"
-import { AuthGuard } from "@/components/auth/auth-guard"
-import { SidebarInset, SidebarProvider } from "@/components/ui/sidebar"
-import { Skeleton } from "@/components/ui/skeleton"
-import { GlobalQuickActions } from "@/components/global-quick-actions"
-import { useAuth } from "@/lib/auth-client"
-
-interface AppShellProps {
-  header: ReactNode
-  children: ReactNode
-  showQuickActions?: boolean
-}
-
-export function AppShell({ header, children, showQuickActions = true }: AppShellProps) {
-  const { isLoading } = useAuth()
-  const [hydrated, setHydrated] = useState(false)
-
-  useEffect(() => {
-    setHydrated(true)
-  }, [])
-
-  const renderSkeleton = !hydrated || isLoading
-
-  return (
-    <SidebarProvider>
-      <AppSidebar />
-      <SidebarInset>
-        <Suspense fallback={null}>
-          <AuthGuard />
-        </Suspense>
-        {renderSkeleton ? (
-          <header className="flex h-auto shrink-0 flex-wrap items-start gap-3 border-b bg-background/80 px-4 py-3 backdrop-blur supports-[backdrop-filter]:bg-background/60 transition-[width,height] ease-linear sm:h-(--header-height) sm:flex-nowrap sm:items-center sm:px-6 lg:px-8 sm:group-has-data-[collapsible=icon]/sidebar-wrapper:h-(--header-height)">
-            <div className="flex flex-1 flex-col gap-1">
-              <Skeleton className="h-4 w-52" />
-              <Skeleton className="h-7 w-40" />
-            </div>
-            <div className="hidden items-center gap-2 sm:flex">
-              <Skeleton className="h-9 w-28" />
-              <Skeleton className="h-9 w-28" />
-            </div>
-          </header>
-        ) : (
-          header
-        )}
-        {showQuickActions ? (
-          renderSkeleton ? <QuickActionsSkeleton /> : <GlobalQuickActions />
-        ) : null}
-        <main className="flex flex-1 flex-col gap-8 bg-gradient-to-br from-background via-background to-primary/10 pb-12 pt-6">
-          {renderSkeleton ? (
-            <div className="space-y-6">
-              <div className="px-4 lg:px-6">
-                <div className="grid gap-6 lg:grid-cols-2">
-                  <Skeleton className="h-56 w-full rounded-xl" />
-                  <Skeleton className="h-56 w-full rounded-xl" />
-                </div>
-              </div>
-              <div className="px-4 lg:px-6">
-                <Skeleton className="h-64 w-full rounded-xl" />
-              </div>
-            </div>
-          ) : (
-            children
-          )}
-        </main>
-      </SidebarInset>
-    </SidebarProvider>
-  )
-}
-
-function QuickActionsSkeleton() {
-  return (
-    <div className="border-b border-border/60 bg-muted/30 px-4 py-3 lg:px-8">
-      <div className="flex gap-3 overflow-x-hidden">
-        {Array.from({ length: 3 }).map((_, index) => (
-          <Skeleton key={`qa-skeleton-${index}`} className="h-12 w-48 rounded-2xl" />
-        ))}
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/app-sidebar.tsx b/src/components/app-sidebar.tsx
deleted file mode 100644
index ce28493..0000000
--- a/src/components/app-sidebar.tsx
+++ /dev/null
@@ -1,444 +0,0 @@
-"use client"
-
-import * as React from "react"
-import {
-  AlertTriangle,
-  Building,
-  Building2,
-  ClipboardList,
-  CalendarDays,
-  ChevronDown,
-  Clock4,
-  Gauge,
-  LayoutDashboard,
-  Layers3,
-  LayoutTemplate,
-  LifeBuoy,
-  MapPin,
-  MonitorCog,
-  Package,
-  PlayCircle,
-  ShieldAlert,
-  ShieldCheck,
-  Ticket,
-  Timer,
-  TrendingUp,
-  UserCog,
-  UserPlus,
-  Users,
-  Waypoints,
-} from "lucide-react"
-import { usePathname } from "next/navigation"
-import Link from "next/link"
-
-import { SidebarBrand } from "@/components/sidebar-brand"
-import {
-  Sidebar,
-  SidebarContent,
-  SidebarFooter,
-  SidebarGroup,
-  SidebarGroupContent,
-  SidebarGroupLabel,
-  SidebarHeader,
-  SidebarMenu,
-  SidebarMenuButton,
-  SidebarMenuItem,
-  SidebarRail,
-  SidebarSeparator,
-  useSidebar,
-} from "@/components/ui/sidebar"
-import {
-  Tooltip,
-  TooltipContent,
-  TooltipTrigger,
-} from "@/components/ui/tooltip"
-import { Skeleton } from "@/components/ui/skeleton"
-import { NavUser } from "@/components/nav-user"
-import { useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
-
-import type { LucideIcon } from "lucide-react"
-
-type NavRoleRequirement = "staff" | "admin" | "agent"
-
-type NavigationItem = {
-  title: string
-  url: string
-  icon?: LucideIcon
-  requiredRole?: NavRoleRequirement
-  exact?: boolean
-  children?: NavigationItem[]
-  hidden?: boolean
-}
-
-type NavigationGroup = {
-  title: string
-  requiredRole?: NavRoleRequirement
-  items: NavigationItem[]
-}
-
-const navigation: NavigationGroup[] = [
-  {
-    title: "Operação",
-    items: [
-      { title: "Dashboard", url: "/dashboard", icon: LayoutDashboard, requiredRole: "staff" },
-      {
-        title: "Tickets",
-        url: "/tickets",
-        icon: Ticket,
-        requiredRole: "staff",
-        children: [
-          { title: "Todos os tickets", url: "/tickets", icon: ClipboardList, requiredRole: "staff" },
-          { title: "Visitas", url: "/tickets/visits", icon: MapPin, requiredRole: "staff" },
-          { title: "Resolvidos", url: "/tickets/resolved", icon: ShieldCheck, requiredRole: "staff" },
-          { title: "Modo Play", url: "/play", icon: PlayCircle, requiredRole: "staff" },
-        ],
-      },
-      { title: "Agenda", url: "/agenda", icon: CalendarDays, requiredRole: "staff" },
-      { title: "Dispositivos", url: "/admin/devices", icon: MonitorCog, requiredRole: "admin" },
-      { title: "Empréstimos", url: "/emprestimos", icon: Package, requiredRole: "staff" },
-    ],
-  },
-  {
-    title: "Relatórios",
-    requiredRole: "staff",
-    items: [
-      { title: "Painéis customizados", url: "/dashboards", icon: LayoutTemplate, requiredRole: "staff" },
-      { title: "SLA & Produtividade", url: "/reports/sla", icon: TrendingUp, requiredRole: "staff" },
-      { title: "Qualidade (CSAT)", url: "/reports/csat", icon: LifeBuoy, requiredRole: "staff" },
-      { title: "Backlog", url: "/reports/backlog", icon: Gauge, requiredRole: "staff" },
-      { title: "Clientes", url: "/reports/company", icon: Building2, requiredRole: "staff" },
-      { title: "Categorias", url: "/reports/categories", icon: Layers3, requiredRole: "staff" },
-      { title: "Horas", url: "/reports/hours", icon: Clock4, requiredRole: "staff" },
-      { title: "Máquinas x categorias", url: "/reports/machines", icon: MonitorCog, requiredRole: "staff" },
-    ],
-  },
-  {
-    title: "Administração",
-    requiredRole: "agent",
-    items: [
-      {
-        title: "Cadastros",
-        url: "/admin",
-        icon: UserPlus,
-        requiredRole: "admin",
-        children: [
-          { title: "Equipe", url: "/admin", icon: LayoutDashboard, requiredRole: "admin", exact: true },
-          { title: "Empresas", url: "/admin/companies", icon: Building, requiredRole: "admin" },
-          { title: "Usuários", url: "/admin/users", icon: Users, requiredRole: "admin" },
-          { title: "Campos personalizados", url: "/admin/custom-fields", icon: ClipboardList, requiredRole: "admin" },
-          { title: "Templates de comentários", url: "/settings/templates", icon: LayoutTemplate, requiredRole: "admin" },
-          { title: "Templates de checklist", url: "/settings/checklists", icon: ClipboardList, requiredRole: "admin" },
-          { title: "Templates de relatórios", url: "/admin/report-templates", icon: LayoutTemplate, requiredRole: "admin" },
-        ],
-      },
-      { title: "Automações", url: "/automations", icon: Waypoints, requiredRole: "agent" },
-      {
-        title: "Orquestração",
-        url: "/admin/channels",
-        icon: Layers3,
-        requiredRole: "admin",
-        children: [
-          { title: "Filas", url: "/admin/channels", icon: Waypoints, requiredRole: "admin" },
-          { title: "Times & papéis", url: "/admin/teams", icon: UserCog, requiredRole: "admin" },
-        ],
-      },
-      {
-        title: "Integração & SLAs",
-        url: "/admin/devices",
-        icon: MonitorCog,
-        requiredRole: "admin",
-        children: [
-          { title: "SLAs", url: "/admin/slas", icon: Timer, requiredRole: "admin" },
-          { title: "Alertas", url: "/admin/alerts", icon: ShieldAlert, requiredRole: "admin" },
-        ],
-      },
-      { title: "Incidentes", url: "/incidentes", icon: AlertTriangle, requiredRole: "admin", hidden: true },
-    ],
-  },
-]
-
-export function AppSidebar(props: React.ComponentProps<typeof Sidebar>) {
-  const pathname = usePathname()
-  const { session, isLoading, isAdmin, isStaff, role } = useAuth()
-  const { state: sidebarState } = useSidebar()
-  const isCollapsed = sidebarState === "collapsed"
-  const [isHydrated, setIsHydrated] = React.useState(false)
-  const canAccess = React.useCallback(
-    (requiredRole?: NavRoleRequirement) => {
-      if (!requiredRole) return true
-      if (requiredRole === "admin") return isAdmin
-      if (requiredRole === "agent") return isAdmin || role === "agent"
-      if (requiredRole === "staff") return isStaff
-      return false
-    },
-    [isAdmin, isStaff, role]
-  )
-  const initialExpanded = React.useMemo(() => {
-    const open = new Set<string>()
-    navigation.forEach((group) => {
-      group.items.forEach((item) => {
-        if (!item.children || item.children.length === 0) return
-        const shouldOpen = item.children.some((child) => {
-          if (!canAccess(child.requiredRole)) return false
-          return pathname === child.url || pathname.startsWith(`${child.url}/`)
-        })
-        if (shouldOpen) {
-          open.add(item.title)
-        }
-      })
-    })
-    return open
-  }, [pathname, canAccess])
-  const [expanded, setExpanded] = React.useState<Set<string>>(initialExpanded)
-
-  React.useEffect(() => {
-    setExpanded((prev) => {
-      const next = new Set(prev)
-      initialExpanded.forEach((key) => next.add(key))
-      return next
-    })
-  }, [initialExpanded])
-
-  React.useEffect(() => {
-    setIsHydrated(true)
-  }, [])
-
-  function isActive(item: NavigationItem) {
-    const { url, exact } = item
-    if (!pathname) return false
-    if (url === "/dashboard" && pathname === "/") {
-      return true
-    }
-    if (exact) {
-      return pathname === url
-    }
-    return pathname === url || pathname.startsWith(`${url}/`)
-  }
-
-  const toggleExpanded = React.useCallback((title: string) => {
-    setExpanded((prev) => {
-      const next = new Set(prev)
-      if (next.has(title)) {
-        next.delete(title)
-      } else {
-        next.add(title)
-      }
-      return next
-    })
-  }, [])
-
-  if (!isHydrated) {
-    return (
-      <Sidebar collapsible="icon" {...props}>
-        <SidebarHeader className="pt-4">
-          <Skeleton className="h-14 w-full rounded-lg" />
-        </SidebarHeader>
-        <SidebarContent>
-          {[0, 1, 2].map((group) => (
-            <SidebarGroup key={group}>
-              <SidebarGroupLabel>
-                <Skeleton className="h-3 w-20 rounded" />
-              </SidebarGroupLabel>
-              <SidebarGroupContent>
-                <div className="space-y-2">
-                  {[0, 1, 2].map((item) => (
-                    <Skeleton key={item} className="h-9 w-full rounded-md" />
-                  ))}
-                </div>
-              </SidebarGroupContent>
-            </SidebarGroup>
-          ))}
-        </SidebarContent>
-        <SidebarRail />
-      </Sidebar>
-    )
-  }
-
-  return (
-    <Sidebar collapsible="icon" {...props}>
-      <SidebarHeader className="pt-4">
-        <SidebarBrand
-          logoSrc="/logo-raven.png"
-          logoAlt="Logotipo Raven"
-          title="Raven"
-          subtitle="Plataforma de chamados"
-          showTitle={false}
-        />
-      </SidebarHeader>
-      <SidebarContent>
-        {navigation.map((group, groupIndex) => {
-          if (!canAccess(group.requiredRole)) return null
-          const visibleItems = group.items.filter((item) => !item.hidden && canAccess(item.requiredRole))
-          if (visibleItems.length === 0) return null
-
-          // Verifica se deve mostrar separador (quando colapsado e nao e o primeiro grupo)
-          const showSeparator = isCollapsed && groupIndex > 0
-
-          return (
-            <React.Fragment key={group.title}>
-              {showSeparator && <SidebarSeparator className="my-2" />}
-              <SidebarGroup key={group.title}>
-                {!isCollapsed && <SidebarGroupLabel>{group.title}</SidebarGroupLabel>}
-                <SidebarGroupContent>
-                  <SidebarMenu>
-                    {visibleItems.map((item) => {
-                      if (item.children && item.children.length > 0) {
-                        const childItems = item.children.filter((child) => !child.hidden && canAccess(child.requiredRole))
-                        const isExpanded = expanded.has(item.title)
-                        const isChildActive = childItems.some((child) => isActive(child))
-
-                        // Quando colapsado, mostra tooltip com submenu
-                        if (isCollapsed) {
-                          return (
-                            <SidebarMenuItem key={item.title}>
-                              <Tooltip>
-                                <TooltipTrigger asChild>
-                                  <SidebarMenuButton
-                                    asChild
-                                    isActive={isChildActive}
-                                    className="font-medium"
-                                  >
-                                    <Link href={childItems[0]?.url ?? item.url} className="gap-2">
-                                      {item.icon ? <item.icon className="size-5" /> : null}
-                                    </Link>
-                                  </SidebarMenuButton>
-                                </TooltipTrigger>
-                                <TooltipContent
-                                  side="right"
-                                  align="start"
-                                  className="bg-sidebar border-sidebar-border p-0 shadow-lg"
-                                >
-                                  <div className="flex flex-col min-w-[180px]">
-                                    <div className="border-b border-sidebar-border px-3 py-2">
-                                      <p className="font-semibold text-sm text-sidebar-foreground">{item.title}</p>
-                                    </div>
-                                    <div className="py-1">
-                                      {childItems.map((child) => (
-                                        <Link
-                                          key={child.title}
-                                          href={child.url}
-                                          className={cn(
-                                            "flex items-center gap-2 px-3 py-1.5 text-sm text-sidebar-foreground hover:bg-sidebar-accent hover:text-sidebar-accent-foreground transition-colors",
-                                            isActive(child) && "bg-sidebar-accent text-sidebar-accent-foreground font-medium"
-                                          )}
-                                        >
-                                          {child.icon ? <child.icon className="size-3.5 text-sidebar-foreground/70" /> : null}
-                                          <span>{child.title}</span>
-                                        </Link>
-                                      ))}
-                                    </div>
-                                  </div>
-                                </TooltipContent>
-                              </Tooltip>
-                            </SidebarMenuItem>
-                          )
-                        }
-
-                        // Modo expandido - comportamento normal
-                        return (
-                          <React.Fragment key={item.title}>
-                            <SidebarMenuItem>
-                              <button
-                                type="button"
-                                className={cn(
-                                  "relative flex w-full cursor-pointer select-none items-center gap-2 rounded-lg border border-transparent px-2 py-1 text-left transition hover:bg-sidebar-accent/70",
-                                  isExpanded && "bg-sidebar-accent/60"
-                                )}
-                                onClick={() => toggleExpanded(item.title)}
-                              >
-                                {item.icon ? <item.icon className="size-4" /> : null}
-                                <span className="flex-1 text-sm font-medium text-foreground">{item.title}</span>
-                                <span
-                                  aria-hidden="true"
-                                  className={cn(
-                                    "inline-flex h-6 w-6 items-center justify-center rounded-md text-neutral-500 transition",
-                                    isExpanded && "rotate-180"
-                                  )}
-                                >
-                                  <ChevronDown className="size-3" />
-                                </span>
-                              </button>
-                            </SidebarMenuItem>
-                            {isExpanded
-                              ? childItems.map((child) => (
-                                  <SidebarMenuItem key={`${item.title}-${child.title}`}>
-                                    <SidebarMenuButton asChild isActive={isActive(child)}>
-                                      <Link href={child.url} className="gap-2 pl-7 text-sm">
-                                        {child.icon ? <child.icon className="size-3.5 text-neutral-500" /> : null}
-                                        <span>{child.title}</span>
-                                      </Link>
-                                    </SidebarMenuButton>
-                                  </SidebarMenuItem>
-                                ))
-                              : null}
-                          </React.Fragment>
-                        )
-                      }
-
-                      // Item simples (sem filhos)
-                      if (isCollapsed) {
-                        return (
-                          <SidebarMenuItem key={item.title}>
-                            <Tooltip>
-                              <TooltipTrigger asChild>
-                                <SidebarMenuButton asChild isActive={isActive(item)} className="font-medium">
-                                  <Link href={item.url} className="gap-2">
-                                    {item.icon ? <item.icon className="size-5" /> : null}
-                                  </Link>
-                                </SidebarMenuButton>
-                              </TooltipTrigger>
-                              <TooltipContent
-                                side="right"
-                                align="center"
-                                className="bg-sidebar border-sidebar-border text-sidebar-foreground shadow-lg"
-                              >
-                                {item.title}
-                              </TooltipContent>
-                            </Tooltip>
-                          </SidebarMenuItem>
-                        )
-                      }
-
-                      return (
-                        <SidebarMenuItem key={item.title}>
-                          <SidebarMenuButton asChild isActive={isActive(item)} className="font-medium">
-                            <Link href={item.url} className="gap-2">
-                              {item.icon ? <item.icon className="size-4" /> : null}
-                              <span>{item.title}</span>
-                            </Link>
-                          </SidebarMenuButton>
-                        </SidebarMenuItem>
-                      )
-                    })}
-                  </SidebarMenu>
-                </SidebarGroupContent>
-              </SidebarGroup>
-            </React.Fragment>
-          )
-        })}
-      </SidebarContent>
-      <SidebarFooter>
-        {isLoading ? (
-          <div className="flex items-center gap-3 rounded-lg border border-border/70 bg-sidebar p-3 shadow-sm">
-            <Skeleton className="h-9 w-9 rounded-lg" />
-            <div className="flex-1 space-y-1">
-              <Skeleton className="h-3.5 w-24 rounded" />
-              <Skeleton className="h-3 w-32 rounded" />
-            </div>
-          </div>
-        ) : (
-          <NavUser
-            user={{
-              name: session?.user?.name,
-              email: session?.user?.email,
-              avatarUrl: session?.user?.avatarUrl ?? undefined,
-            }}
-          />
-        )}
-        {/* Dev debug removido */}
-      </SidebarFooter>
-      <SidebarRail />
-    </Sidebar>
-  )
-}
diff --git a/src/components/auth/auth-guard.tsx b/src/components/auth/auth-guard.tsx
deleted file mode 100644
index fae3f73..0000000
--- a/src/components/auth/auth-guard.tsx
+++ /dev/null
@@ -1,13 +0,0 @@
-"use client"
-
-import { useAuth } from "@/lib/auth-client"
-
-// Melhor abordagem: sem redirecionamentos no cliente.
-// O middleware (middleware.ts) já gateia todas as rotas não públicas com base no cookie/sessão.
-// Mantemos este componente como no-op para evitar qualquer flash de /login.
-export function AuthGuard() {
-  // Podemos, se quisermos, ler isLoading para futuramente exibir um skeleton.
-  // No momento, não fazemos nada aqui.
-  useAuth()
-  return null
-}
diff --git a/src/components/automations/automation-editor-dialog.tsx b/src/components/automations/automation-editor-dialog.tsx
deleted file mode 100644
index 063e21a..0000000
--- a/src/components/automations/automation-editor-dialog.tsx
+++ /dev/null
@@ -1,1100 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { Plus, Trash2 } from "lucide-react"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Checkbox } from "@/components/ui/checkbox"
-import { DialogClose, DialogContent, DialogDescription, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { Select, SelectContent, SelectEmptyState, SelectGroup, SelectItem, SelectLabel, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Separator } from "@/components/ui/separator"
-import { Switch } from "@/components/ui/switch"
-import { Textarea } from "@/components/ui/textarea"
-import { EmailActionConfig } from "@/components/automations/email-action-config"
-
-type AutomationRow = {
-  id: Id<"ticketAutomations">
-  name: string
-  enabled: boolean
-  trigger: string
-  timing: string
-  delayMs: number | null
-  conditions: unknown | null
-  actions: unknown[]
-}
-
-type ConditionField =
-  | "companyId"
-  | "queueId"
-  | "categoryId"
-  | "subcategoryId"
-  | "priority"
-  | "status"
-  | "channel"
-  | "formTemplate"
-  | "chatEnabled"
-
-type ConditionOp = "eq" | "neq" | "is_true" | "is_false"
-
-type ConditionDraft = {
-  id: string
-  field: ConditionField
-  op: ConditionOp
-  value: string
-}
-
-type ActionType =
-  | "SET_PRIORITY"
-  | "MOVE_QUEUE"
-  | "ASSIGN_TO"
-  | "SET_FORM_TEMPLATE"
-  | "SET_CHAT_ENABLED"
-  | "ADD_INTERNAL_COMMENT"
-  | "APPLY_CHECKLIST_TEMPLATE"
-  | "SEND_EMAIL"
-
-type EmailCtaTarget = "AUTO" | "PORTAL" | "STAFF"
-
-type ActionDraft =
-  | { id: string; type: "SET_PRIORITY"; priority: string }
-  | { id: string; type: "MOVE_QUEUE"; queueId: string }
-  | { id: string; type: "ASSIGN_TO"; assigneeId: string }
-  | { id: string; type: "SET_FORM_TEMPLATE"; formTemplate: string | null }
-  | { id: string; type: "SET_CHAT_ENABLED"; enabled: boolean }
-  | { id: string; type: "ADD_INTERNAL_COMMENT"; body: string }
-  | { id: string; type: "APPLY_CHECKLIST_TEMPLATE"; templateId: string }
-  | {
-      id: string
-      type: "SEND_EMAIL"
-      subject: string
-      message: string
-      toRequester: boolean
-      toAssignee: boolean
-      toUserId: string
-      toEmails: string
-      ctaTarget: EmailCtaTarget
-      ctaLabel: string
-    }
-
-const PRIORITIES = [
-  { value: "LOW", label: "Baixa" },
-  { value: "MEDIUM", label: "Média" },
-  { value: "HIGH", label: "Alta" },
-  { value: "URGENT", label: "Urgente" },
-]
-
-const STATUSES = [
-  { value: "PENDING", label: "Pendente" },
-  { value: "AWAITING_ATTENDANCE", label: "Em andamento" },
-  { value: "PAUSED", label: "Pausado" },
-  { value: "RESOLVED", label: "Resolvido" },
-]
-
-const CHANNELS = [
-  { value: "HELPDESK", label: "Helpdesk" },
-  { value: "EMAIL", label: "E-mail" },
-  { value: "PHONE", label: "Telefone" },
-  { value: "WHATSAPP", label: "WhatsApp" },
-]
-
-const TRIGGERS = [
-  { value: "TICKET_CREATED", label: "Abertura" },
-  { value: "STATUS_CHANGED", label: "Alteração de status" },
-  { value: "PRIORITY_CHANGED", label: "Alteração de prioridade" },
-  { value: "QUEUE_CHANGED", label: "Alteração de fila" },
-  { value: "COMMENT_ADDED", label: "Inclusão de comentário" },
-  { value: "TICKET_RESOLVED", label: "Finalização" },
-]
-
-const CLEAR_SELECT_VALUE = "__clear__"
-
-function msToMinutes(ms: number | null) {
-  if (!ms || ms <= 0) return 0
-  return Math.max(1, Math.round(ms / 60000))
-}
-
-function minutesToMs(minutes: number) {
-  return Math.max(0, Math.round(minutes) * 60000)
-}
-
-function safeString(value: unknown) {
-  return typeof value === "string" ? value : ""
-}
-
-function parseEmailAddresses(raw: string) {
-  return raw
-    .split(/[\n,;]+/g)
-    .map((email) => email.trim())
-    .filter(Boolean)
-}
-
-function isValidEmail(email: string) {
-  return /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(email)
-}
-
-function toDraftConditions(raw: unknown | null): ConditionDraft[] {
-  const group = raw as { conditions?: unknown } | null
-  const list = Array.isArray(group?.conditions) ? group?.conditions : []
-  return list.map((c) => {
-    const condition = c as { field?: unknown; op?: unknown; value?: unknown }
-    return {
-      id: crypto.randomUUID(),
-      field: (safeString(condition.field) as ConditionField) || "companyId",
-      op: (safeString(condition.op) as ConditionOp) || "eq",
-      value: safeString(condition.value),
-    }
-  })
-}
-
-function toDraftActions(raw: unknown[]): ActionDraft[] {
-  return raw.map((a) => {
-    const base = a as Record<string, unknown>
-    const type = safeString(base.type) as ActionType
-    const id = crypto.randomUUID()
-    if (type === "SEND_EMAIL") {
-      const recipientsRaw = Array.isArray(base.recipients) ? (base.recipients as unknown[]) : []
-      const recipientTypes = recipientsRaw
-        .map((r) => (r && typeof r === "object" ? (r as { type?: unknown }).type : null))
-        .filter((t): t is string => typeof t === "string")
-        .map((t) => t.trim().toUpperCase())
-      const toRequester = recipientTypes.includes("REQUESTER")
-      const toAssignee = recipientTypes.includes("ASSIGNEE")
-      const userEntry = recipientsRaw.find((r) => {
-        const rec = r as { type?: unknown; userId?: unknown }
-        return typeof rec?.type === "string" && rec.type.trim().toUpperCase() === "USER" && typeof rec.userId === "string"
-      }) as { userId?: string } | undefined
-      const toUserId = userEntry?.userId ?? ""
-      const emails = recipientsRaw
-        .filter((r) => {
-          const rec = r as { type?: unknown; email?: unknown }
-          return typeof rec?.type === "string" && rec.type.trim().toUpperCase() === "EMAIL" && typeof rec.email === "string"
-        })
-        .map((r) => (r as { email?: string }).email ?? "")
-        .filter(Boolean)
-      const ctaTargetRaw = safeString(base.ctaTarget).toUpperCase()
-      const ctaTarget: EmailCtaTarget =
-        ctaTargetRaw === "PORTAL" || ctaTargetRaw === "STAFF" ? (ctaTargetRaw as EmailCtaTarget) : "AUTO"
-
-      return {
-        id,
-        type,
-        subject: safeString(base.subject),
-        message: safeString(base.message),
-        toRequester,
-        toAssignee,
-        toUserId,
-        toEmails: emails.join(", "),
-        ctaTarget,
-        ctaLabel: safeString(base.ctaLabel) || "Abrir chamado",
-      }
-    }
-    if (type === "MOVE_QUEUE") return { id, type, queueId: safeString(base.queueId) }
-    if (type === "ASSIGN_TO") return { id, type, assigneeId: safeString(base.assigneeId) }
-    if (type === "SET_FORM_TEMPLATE") return { id, type, formTemplate: safeString(base.formTemplate) || null }
-    if (type === "SET_CHAT_ENABLED") return { id, type, enabled: Boolean(base.enabled) }
-    if (type === "ADD_INTERNAL_COMMENT") return { id, type, body: safeString(base.body) }
-    if (type === "APPLY_CHECKLIST_TEMPLATE") return { id, type, templateId: safeString(base.templateId) }
-    return { id, type: "SET_PRIORITY", priority: safeString(base.priority) || "MEDIUM" }
-  })
-}
-
-export function AutomationEditorDialog({
-  automation,
-  onClose,
-}: {
-  automation: AutomationRow | null
-  onClose: () => void
-}) {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const createAutomation = useMutation(api.automations.create)
-  const updateAutomation = useMutation(api.automations.update)
-
-  const companies = useQuery(
-    api.companies.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const queues = useQuery(
-    api.queues.listForStaff,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"queues">; name: string; slug: string }> | undefined
-
-  const categories = useQuery(
-    api.categories.list,
-    tenantId ? { tenantId } : "skip"
-  ) as
-    | Array<{
-        id: string
-        name: string
-        secondary: Array<{ id: string; name: string; categoryId: string }>
-      }>
-    | undefined
-
-  const agents = useQuery(
-    api.users.listAgents,
-    tenantId ? { tenantId } : "skip"
-  ) as Array<{ _id: Id<"users">; name: string; email: string }> | undefined
-
-  const templates = useQuery(
-    api.ticketFormTemplates.listActive,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; key: string; label: string }> | undefined
-
-  const checklistTemplates = useQuery(
-    api.checklistTemplates.listActive,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"ticketChecklistTemplates">; name: string; company: { id: Id<"companies">; name: string } | null }> | undefined
-
-  const initialState = useMemo(() => {
-    const rawOp = (automation?.conditions as { op?: unknown } | null)?.op
-    const conditionsOp = rawOp === "OR" ? ("OR" as const) : ("AND" as const)
-    return {
-      name: automation?.name ?? "",
-      enabled: automation?.enabled ?? true,
-      trigger: automation?.trigger ?? "TICKET_CREATED",
-      timing: automation?.timing ?? "IMMEDIATE",
-      delayMinutes: msToMinutes(automation?.delayMs ?? null),
-      conditionsOp,
-      conditions: automation ? toDraftConditions(automation.conditions) : ([] as ConditionDraft[]),
-      actions: automation
-        ? toDraftActions(automation.actions)
-        : ([{ id: crypto.randomUUID(), type: "SET_PRIORITY", priority: "MEDIUM" }] as ActionDraft[]),
-    }
-  }, [automation])
-
-  const [name, setName] = useState(initialState.name)
-  const [enabled, setEnabled] = useState(initialState.enabled)
-  const [trigger, setTrigger] = useState(initialState.trigger)
-  const [timing, setTiming] = useState(initialState.timing)
-  const [delayMinutes, setDelayMinutes] = useState(initialState.delayMinutes)
-  const [conditionsOp, setConditionsOp] = useState<"AND" | "OR">(initialState.conditionsOp)
-  const [conditions, setConditions] = useState<ConditionDraft[]>(initialState.conditions)
-  const [actions, setActions] = useState<ActionDraft[]>(initialState.actions)
-  const [saving, setSaving] = useState(false)
-
-  useEffect(() => {
-    setName(initialState.name)
-    setEnabled(initialState.enabled)
-    setTrigger(initialState.trigger)
-    setTiming(initialState.timing)
-    setDelayMinutes(initialState.delayMinutes)
-    setConditionsOp(initialState.conditionsOp)
-    setConditions(initialState.conditions)
-    setActions(initialState.actions)
-    setSaving(false)
-  }, [initialState])
-
-  const handleAddCondition = () => {
-    setConditions((prev) => [
-      ...prev,
-      { id: crypto.randomUUID(), field: "companyId", op: "eq", value: "" },
-    ])
-  }
-
-  const handleRemoveCondition = (id: string) => {
-    setConditions((prev) => prev.filter((c) => c.id !== id))
-  }
-
-  const handleAddAction = () => {
-    setActions((prev) => [
-      ...prev,
-      { id: crypto.randomUUID(), type: "SET_PRIORITY", priority: "MEDIUM" },
-    ])
-  }
-
-  const handleRemoveAction = (id: string) => {
-    setActions((prev) => prev.filter((a) => a.id !== id))
-  }
-
-  const buildPayload = () => {
-    const trimmedName = name.trim()
-    if (!trimmedName) throw new Error("Informe um nome para a automação.")
-    if (actions.length === 0) throw new Error("Adicione pelo menos uma ação.")
-
-    const conditionsPayload =
-      conditions.length > 0
-        ? {
-            op: conditionsOp,
-            conditions: conditions.map((c) => ({
-              field: c.field,
-              op: c.op,
-              value: c.op === "is_true" || c.op === "is_false" ? undefined : c.value,
-            })),
-          }
-        : undefined
-
-    const actionsPayload = actions.map((a) => {
-      if (a.type === "SET_PRIORITY") return { type: a.type, priority: a.priority }
-      if (a.type === "MOVE_QUEUE") return { type: a.type, queueId: a.queueId }
-      if (a.type === "ASSIGN_TO") return { type: a.type, assigneeId: a.assigneeId }
-      if (a.type === "SET_FORM_TEMPLATE") return { type: a.type, formTemplate: a.formTemplate }
-      if (a.type === "SET_CHAT_ENABLED") return { type: a.type, enabled: a.enabled }
-      if (a.type === "APPLY_CHECKLIST_TEMPLATE") {
-        const templateId = a.templateId.trim()
-        if (!templateId) throw new Error("Selecione um template de checklist.")
-        return { type: a.type, templateId }
-      }
-      if (a.type === "SEND_EMAIL") {
-        const subject = a.subject.trim()
-        const message = a.message.trim()
-        if (!subject) throw new Error("Informe o assunto do e-mail.")
-        if (!message) throw new Error("Informe a mensagem do e-mail.")
-
-        const recipients: Array<Record<string, unknown>> = []
-        if (a.toRequester) recipients.push({ type: "REQUESTER" })
-        if (a.toAssignee) recipients.push({ type: "ASSIGNEE" })
-        if (a.toUserId.trim()) recipients.push({ type: "USER", userId: a.toUserId.trim() })
-
-        const emails = parseEmailAddresses(a.toEmails)
-        const invalid = emails.filter((email) => !isValidEmail(email))
-        if (invalid.length > 0) {
-          throw new Error(`E-mail(s) inválido(s): ${invalid.join(", ")}`)
-        }
-        emails.forEach((email) => recipients.push({ type: "EMAIL", email }))
-
-        if (recipients.length === 0) {
-          throw new Error("Selecione pelo menos um destinatário para o e-mail.")
-        }
-
-        const ctaLabel = a.ctaLabel.trim() || "Abrir chamado"
-
-        return {
-          type: "SEND_EMAIL",
-          subject,
-          message,
-          recipients,
-          ctaTarget: a.ctaTarget,
-          ctaLabel,
-        }
-      }
-      return { type: a.type, body: a.body }
-    })
-
-    const delayMs = timing === "DELAYED" ? minutesToMs(delayMinutes) : undefined
-
-    return {
-      name: trimmedName,
-      enabled: Boolean(enabled),
-      trigger,
-      timing,
-      delayMs,
-      conditions: conditionsPayload,
-      actions: actionsPayload,
-    }
-  }
-
-  const handleSave = async () => {
-    if (!convexUserId) return
-    setSaving(true)
-    try {
-      const payload = buildPayload()
-      if (automation) {
-        await updateAutomation({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          automationId: automation.id,
-          ...payload,
-        })
-        toast.success("Automação atualizada")
-      } else {
-        await createAutomation({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          ...payload,
-        })
-        toast.success("Automação criada")
-      }
-      onClose()
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao salvar automação")
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  const canSave = Boolean(convexUserId) && name.trim().length > 0 && actions.length > 0 && !saving
-
-  return (
-    <DialogContent className="max-w-4xl">
-      <DialogHeader className="gap-4 pb-2">
-        <div className="flex flex-wrap items-center justify-between gap-3">
-          <DialogTitle>{automation ? "Editar automação" : "Nova automação"}</DialogTitle>
-          <DialogDescription className="sr-only">
-            {automation
-              ? "Edite as condições e ações que devem disparar automaticamente nos tickets."
-              : "Crie uma automação definindo condições e ações automáticas para tickets."}
-          </DialogDescription>
-          <div className="flex items-center gap-3">
-            <span className="text-sm font-medium text-neutral-700">Ativa</span>
-            <Switch
-              checked={enabled}
-              onCheckedChange={setEnabled}
-              className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300"
-            />
-          </div>
-        </div>
-        <div className="flex flex-wrap items-center gap-2">
-          <Badge variant="secondary" className="rounded-full">
-            {TRIGGERS.find((t) => t.value === trigger)?.label ?? "Quando"}
-          </Badge>
-          <Badge variant="outline" className="rounded-full">
-            {timing === "DELAYED" ? "Agendada" : "Imediata"}
-          </Badge>
-        </div>
-      </DialogHeader>
-
-      <div className="space-y-6">
-        <div className="grid gap-4 md:grid-cols-2">
-          <div className="space-y-2">
-            <Label>Nome da automação</Label>
-            <Input
-              value={name}
-              onChange={(e) => setName(e.target.value)}
-              placeholder="Ex.: Definir fila e responsável ao abrir ticket"
-            />
-          </div>
-
-          <div className="space-y-2">
-            <Label>Quando</Label>
-            <Select value={trigger} onValueChange={setTrigger}>
-              <SelectTrigger>
-                <SelectValue placeholder="Selecione o gatilho" />
-              </SelectTrigger>
-              <SelectContent className="rounded-xl">
-                {TRIGGERS.map((t) => (
-                  <SelectItem key={t.value} value={t.value}>
-                    {t.label}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          </div>
-        </div>
-
-        <div className="grid gap-4 md:grid-cols-3">
-          <div className="space-y-2">
-            <Label>Execução</Label>
-            <Select value={timing} onValueChange={setTiming}>
-              <SelectTrigger>
-                <SelectValue />
-              </SelectTrigger>
-              <SelectContent className="rounded-xl">
-                <SelectItem value="IMMEDIATE">Imediato</SelectItem>
-                <SelectItem value="DELAYED">Agendado (delay)</SelectItem>
-              </SelectContent>
-            </Select>
-          </div>
-
-          <div className="space-y-2 md:col-span-2">
-            <Label>Delay (minutos)</Label>
-            <Input
-              type="number"
-              min={0}
-              step={1}
-              value={delayMinutes}
-              onChange={(e) => setDelayMinutes(Number(e.target.value))}
-              disabled={timing !== "DELAYED"}
-            />
-            <p className="text-xs text-muted-foreground">
-              Quando agendada, a automação executa após o tempo informado.
-            </p>
-          </div>
-        </div>
-
-        <Separator />
-
-        <div className="space-y-3">
-          <div className="flex flex-wrap items-center justify-between gap-2">
-            <div className="space-y-0.5">
-              <p className="text-sm font-semibold text-neutral-900">Condições</p>
-              <p className="text-xs text-muted-foreground">Defina filtros (opcional) para decidir quando executar.</p>
-            </div>
-            <div className="flex items-center gap-2">
-              <Select value={conditionsOp} onValueChange={(v) => setConditionsOp(v as "AND" | "OR")}>
-                <SelectTrigger className="w-28">
-                  <SelectValue />
-                </SelectTrigger>
-                <SelectContent className="rounded-xl">
-                  <SelectItem value="AND">E</SelectItem>
-                  <SelectItem value="OR">OU</SelectItem>
-                </SelectContent>
-              </Select>
-              <Button type="button" variant="outline" onClick={handleAddCondition} className="gap-2">
-                <Plus className="size-4" />
-                Nova condição
-              </Button>
-            </div>
-          </div>
-
-          {conditions.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-4 text-sm text-neutral-500">
-              Sem condições — executa sempre que o gatilho ocorrer.
-            </p>
-          ) : (
-            <div className="space-y-2">
-              {conditions.map((c) => (
-                <div
-                  key={c.id}
-                  className="grid gap-2 rounded-xl border border-slate-200 bg-slate-50 p-3 md:grid-cols-[1.1fr_0.9fr_1.4fr_auto]"
-                >
-                  <div className="space-y-1">
-                    <Label className="text-xs">Campo</Label>
-                    <Select
-                      value={c.field}
-                      onValueChange={(value) => {
-                        setConditions((prev) =>
-                          prev.map((item) =>
-                            item.id === c.id
-                              ? {
-                                  ...item,
-                                  field: value as ConditionField,
-                                  op: value === "chatEnabled" ? "is_true" : "eq",
-                                  value: "",
-                                }
-                              : item
-                          )
-                        )
-                      }}
-                    >
-                      <SelectTrigger className="bg-white">
-                        <SelectValue />
-                      </SelectTrigger>
-                      <SelectContent className="rounded-xl">
-                        <SelectItem value="companyId">Empresa</SelectItem>
-                        <SelectItem value="queueId">Fila</SelectItem>
-                        <SelectItem value="categoryId">Categoria</SelectItem>
-                        <SelectItem value="subcategoryId">Subcategoria</SelectItem>
-                        <SelectItem value="priority">Prioridade</SelectItem>
-                        <SelectItem value="status">Status</SelectItem>
-                        <SelectItem value="channel">Canal</SelectItem>
-                        <SelectItem value="formTemplate">Formulário</SelectItem>
-                        <SelectItem value="chatEnabled">Chat habilitado</SelectItem>
-                      </SelectContent>
-                    </Select>
-                  </div>
-
-                  <div className="space-y-1">
-                    <Label className="text-xs">Operador</Label>
-                    <Select
-                      value={c.op}
-                      onValueChange={(value) =>
-                        setConditions((prev) =>
-                          prev.map((item) => (item.id === c.id ? { ...item, op: value as ConditionOp } : item))
-                        )
-                      }
-                    >
-                      <SelectTrigger className="bg-white">
-                        <SelectValue />
-                      </SelectTrigger>
-                      <SelectContent className="rounded-xl">
-                        {c.field === "chatEnabled" ? (
-                          <>
-                            <SelectItem value="is_true">é verdadeiro</SelectItem>
-                            <SelectItem value="is_false">é falso</SelectItem>
-                          </>
-                        ) : (
-                          <>
-                            <SelectItem value="eq">igual</SelectItem>
-                            <SelectItem value="neq">diferente</SelectItem>
-                          </>
-                        )}
-                      </SelectContent>
-                    </Select>
-                  </div>
-
-                  <div className="space-y-1">
-                    <Label className="text-xs">Valor</Label>
-                    {c.field === "chatEnabled" ? (
-                      <Input value={c.op === "is_true" ? "Sim" : "Não"} disabled className="bg-white" />
-                    ) : c.field === "priority" ? (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) =>
-                          setConditions((prev) => prev.map((item) => (item.id === c.id ? { ...item, value } : item)))
-                        }
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {PRIORITIES.map((p) => (
-                            <SelectItem key={p.value} value={p.value}>
-                              {p.label}
-                            </SelectItem>
-                          ))}
-                        </SelectContent>
-                      </Select>
-                    ) : c.field === "status" ? (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) =>
-                          setConditions((prev) => prev.map((item) => (item.id === c.id ? { ...item, value } : item)))
-                        }
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {STATUSES.map((s) => (
-                            <SelectItem key={s.value} value={s.value}>
-                              {s.label}
-                            </SelectItem>
-                          ))}
-                        </SelectContent>
-                      </Select>
-                    ) : c.field === "channel" ? (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) =>
-                          setConditions((prev) => prev.map((item) => (item.id === c.id ? { ...item, value } : item)))
-                        }
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {CHANNELS.map((ch) => (
-                            <SelectItem key={ch.value} value={ch.value}>
-                              {ch.label}
-                            </SelectItem>
-                          ))}
-                        </SelectContent>
-                      </Select>
-                    ) : c.field === "companyId" ? (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) =>
-                          setConditions((prev) => prev.map((item) => (item.id === c.id ? { ...item, value } : item)))
-                        }
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(companies ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhuma empresa disponível"
-                              createLabel="Gerenciar empresas"
-                              createHref="/admin/companies"
-                            />
-                          ) : (
-                            (companies ?? []).map((company) => (
-                              <SelectItem key={company.id} value={String(company.id)}>
-                                {company.name}
-                              </SelectItem>
-                            ))
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : c.field === "queueId" ? (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) =>
-                          setConditions((prev) => prev.map((item) => (item.id === c.id ? { ...item, value } : item)))
-                        }
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(queues ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhuma fila disponível"
-                              createLabel="Gerenciar filas"
-                              createHref="/settings/queues"
-                            />
-                          ) : (
-                            (queues ?? []).map((queue) => (
-                              <SelectItem key={queue.id} value={String(queue.id)}>
-                                {queue.name}
-                              </SelectItem>
-                            ))
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : c.field === "categoryId" ? (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) =>
-                          setConditions((prev) => prev.map((item) => (item.id === c.id ? { ...item, value } : item)))
-                        }
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(categories ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhuma categoria disponível"
-                              createLabel="Gerenciar categorias"
-                              createHref="/settings/categories"
-                            />
-                          ) : (
-                            (categories ?? []).map((cat) => (
-                              <SelectItem key={cat.id} value={cat.id}>
-                                {cat.name}
-                              </SelectItem>
-                            ))
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : c.field === "subcategoryId" ? (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) =>
-                          setConditions((prev) => prev.map((item) => (item.id === c.id ? { ...item, value } : item)))
-                        }
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="max-h-72 rounded-xl">
-                          {(categories ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhuma subcategoria disponivel"
-                              createLabel="Gerenciar categorias"
-                              createHref="/settings/categories"
-                            />
-                          ) : (
-                            (categories ?? []).map((cat) =>
-                              cat.secondary.length > 0 ? (
-                                <SelectGroup key={cat.id}>
-                                  <SelectLabel className="font-semibold text-neutral-900">{cat.name}</SelectLabel>
-                                  {cat.secondary.map((sub) => (
-                                    <SelectItem key={sub.id} value={sub.id} className="pl-4">
-                                      {sub.name}
-                                    </SelectItem>
-                                  ))}
-                                </SelectGroup>
-                              ) : null
-                            )
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : (
-                      <Select
-                        value={c.value}
-                        onValueChange={(value) => {
-                          const nextValue = value === CLEAR_SELECT_VALUE ? "" : value
-                          setConditions((prev) =>
-                            prev.map((item) => (item.id === c.id ? { ...item, value: nextValue } : item))
-                          )
-                        }}
-                      >
-                        <SelectTrigger className="bg-white">
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(templates ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhum formulário disponível"
-                              createLabel="Gerenciar formulários"
-                              createHref="/settings/forms"
-                            />
-                          ) : (
-                            <>
-                              <SelectItem value={CLEAR_SELECT_VALUE}>Nenhum</SelectItem>
-                              {(templates ?? []).map((tpl) => (
-                                <SelectItem key={tpl.key} value={tpl.key}>
-                                  {tpl.label}
-                                </SelectItem>
-                              ))}
-                            </>
-                          )}
-                        </SelectContent>
-                      </Select>
-                    )}
-                  </div>
-
-                  <Button
-                    type="button"
-                    variant="ghost"
-                    size="icon"
-                    onClick={() => handleRemoveCondition(c.id)}
-                    className="mt-6 h-8 w-8 text-slate-500 hover:bg-red-50 hover:text-red-700"
-                  >
-                    <Trash2 className="size-4" />
-                  </Button>
-                </div>
-              ))}
-            </div>
-          )}
-        </div>
-
-        <Separator />
-
-        <div className="space-y-3">
-          <div className="flex flex-wrap items-center justify-between gap-2">
-            <div className="space-y-0.5">
-              <p className="text-sm font-semibold text-neutral-900">Ações</p>
-              <p className="text-xs text-muted-foreground">O que deve acontecer quando a automação disparar.</p>
-            </div>
-            <Button type="button" variant="outline" onClick={handleAddAction} className="gap-2">
-              <Plus className="size-4" />
-              Nova ação
-            </Button>
-          </div>
-
-          <div className="space-y-2">
-            {actions.map((a) =>
-              a.type === "SEND_EMAIL" ? (
-                <div key={a.id} className="rounded-xl border border-slate-200 bg-white p-4">
-                  <EmailActionConfig
-                    action={a}
-                    onChange={(updated) =>
-                      setActions((prev) => prev.map((item) => (item.id === a.id ? updated : item)))
-                    }
-                    onRemove={() => handleRemoveAction(a.id)}
-                    agents={(agents ?? []).map((u) => ({ _id: String(u._id), name: u.name }))}
-                  />
-                </div>
-              ) : (
-              <div key={a.id} className="rounded-xl border border-slate-200 bg-white p-3">
-                <div className="grid gap-3 md:grid-cols-[1.1fr_1.7fr_auto]">
-                  <div className="space-y-1">
-                    <Label className="text-xs">Tipo</Label>
-                    <Select
-                      value={a.type}
-                      onValueChange={(value) => {
-                        setActions((prev) =>
-                          prev.map((item) => {
-                            if (item.id !== a.id) return item
-                            const next = value as ActionType
-                            if (next === "MOVE_QUEUE") return { id: item.id, type: next, queueId: "" }
-                            if (next === "ASSIGN_TO") return { id: item.id, type: next, assigneeId: "" }
-                             if (next === "SET_FORM_TEMPLATE") return { id: item.id, type: next, formTemplate: null }
-                             if (next === "SET_CHAT_ENABLED") return { id: item.id, type: next, enabled: true }
-                             if (next === "ADD_INTERNAL_COMMENT") return { id: item.id, type: next, body: "" }
-                             if (next === "APPLY_CHECKLIST_TEMPLATE") return { id: item.id, type: next, templateId: "" }
-                             if (next === "SEND_EMAIL") {
-                               return {
-                                 id: item.id,
-                                 type: next,
-                                subject: "",
-                                message: "",
-                                toRequester: true,
-                                toAssignee: false,
-                                toUserId: "",
-                                toEmails: "",
-                                ctaTarget: "AUTO",
-                                ctaLabel: "Abrir chamado",
-                              }
-                            }
-                            return { id: item.id, type: "SET_PRIORITY", priority: "MEDIUM" }
-                          })
-                        )
-                      }}
-                    >
-                      <SelectTrigger>
-                        <SelectValue />
-                      </SelectTrigger>
-                      <SelectContent className="rounded-xl">
-                        <SelectItem value="SET_PRIORITY">Alterar prioridade</SelectItem>
-                        <SelectItem value="MOVE_QUEUE">Mover para fila</SelectItem>
-                        <SelectItem value="ASSIGN_TO">Definir responsável</SelectItem>
-                        <SelectItem value="SET_FORM_TEMPLATE">Aplicar formulário</SelectItem>
-                        <SelectItem value="SET_CHAT_ENABLED">Habilitar/desabilitar chat</SelectItem>
-                        <SelectItem value="ADD_INTERNAL_COMMENT">Adicionar comentário interno</SelectItem>
-                        <SelectItem value="APPLY_CHECKLIST_TEMPLATE">Aplicar checklist (template)</SelectItem>
-                        <SelectItem value="SEND_EMAIL">Enviar e-mail</SelectItem>
-                      </SelectContent>
-                    </Select>
-                  </div>
-
-                  <div className="space-y-1">
-                    <Label className="text-xs">Configuração</Label>
-                    {a.type === "SET_PRIORITY" ? (
-                      <Select
-                        value={a.priority}
-                        onValueChange={(value) =>
-                          setActions((prev) => prev.map((item) => (item.id === a.id ? { ...item, priority: value } : item)))
-                        }
-                      >
-                        <SelectTrigger>
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {PRIORITIES.map((p) => (
-                            <SelectItem key={p.value} value={p.value}>
-                              {p.label}
-                            </SelectItem>
-                          ))}
-                        </SelectContent>
-                      </Select>
-                    ) : a.type === "MOVE_QUEUE" ? (
-                      <Select
-                        value={a.queueId}
-                        onValueChange={(value) =>
-                          setActions((prev) => prev.map((item) => (item.id === a.id ? { ...item, queueId: value } : item)))
-                        }
-                      >
-                        <SelectTrigger>
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(queues ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhuma fila disponível"
-                              createLabel="Gerenciar filas"
-                              createHref="/settings/queues"
-                            />
-                          ) : (
-                            (queues ?? []).map((queue) => (
-                              <SelectItem key={queue.id} value={String(queue.id)}>
-                                {queue.name}
-                              </SelectItem>
-                            ))
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : a.type === "ASSIGN_TO" ? (
-                      <Select
-                        value={a.assigneeId}
-                        onValueChange={(value) =>
-                          setActions((prev) => prev.map((item) => (item.id === a.id ? { ...item, assigneeId: value } : item)))
-                        }
-                      >
-                        <SelectTrigger>
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(agents ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhum agente disponível"
-                              createLabel="Gerenciar usuários"
-                              createHref="/admin/users"
-                            />
-                          ) : (
-                            (agents ?? []).map((u) => (
-                              <SelectItem key={u._id} value={String(u._id)}>
-                                {u.name}
-                              </SelectItem>
-                            ))
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : a.type === "SET_FORM_TEMPLATE" ? (
-                      <Select
-                        value={a.formTemplate ?? ""}
-                        onValueChange={(value) => {
-                          const nextValue = value === CLEAR_SELECT_VALUE ? null : value
-                          setActions((prev) =>
-                            prev.map((item) => (item.id === a.id ? { ...item, formTemplate: nextValue } : item))
-                          )
-                        }}
-                      >
-                        <SelectTrigger>
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(templates ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhum formulário disponível"
-                              createLabel="Gerenciar formulários"
-                              createHref="/settings/forms"
-                            />
-                          ) : (
-                            <>
-                              <SelectItem value={CLEAR_SELECT_VALUE}>Nenhum</SelectItem>
-                              {(templates ?? []).map((tpl) => (
-                                <SelectItem key={tpl.key} value={tpl.key}>
-                                  {tpl.label}
-                                </SelectItem>
-                              ))}
-                            </>
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : a.type === "SET_CHAT_ENABLED" ? (
-                      <div className="flex items-center justify-between rounded-lg border border-slate-200 px-3 py-2">
-                        <span className="text-sm text-neutral-700">Chat habilitado</span>
-                        <Switch
-                          checked={a.enabled}
-                          onCheckedChange={(checked) =>
-                            setActions((prev) => prev.map((item) => (item.id === a.id ? { ...item, enabled: checked } : item)))
-                          }
-                          className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300"
-                        />
-                      </div>
-                    ) : a.type === "APPLY_CHECKLIST_TEMPLATE" ? (
-                      <Select
-                        value={a.templateId}
-                        onValueChange={(value) =>
-                          setActions((prev) => prev.map((item) => (item.id === a.id ? { ...item, templateId: value } : item)))
-                        }
-                      >
-                        <SelectTrigger>
-                          <SelectValue placeholder="Selecione" />
-                        </SelectTrigger>
-                        <SelectContent className="rounded-xl">
-                          {(checklistTemplates ?? []).length === 0 ? (
-                            <SelectEmptyState
-                              message="Nenhum template de checklist"
-                              createLabel="Criar template"
-                              createHref="/settings/checklists"
-                            />
-                          ) : (
-                            (checklistTemplates ?? []).map((tpl) => (
-                              <SelectItem key={tpl.id} value={String(tpl.id)}>
-                                {tpl.name}
-                                {tpl.company ? ` — ${tpl.company.name}` : ""}
-                              </SelectItem>
-                            ))
-                          )}
-                        </SelectContent>
-                      </Select>
-                    ) : (
-                      <Textarea
-                        value={a.body}
-                        onChange={(e) =>
-                          setActions((prev) => prev.map((item) => (item.id === a.id ? { ...item, body: e.target.value } : item)))
-                        }
-                        placeholder="Escreva o comentário interno..."
-                        className="min-h-24"
-                      />
-                    )}
-                  </div>
-
-                  <Button
-                    type="button"
-                    variant="ghost"
-                    size="icon"
-                    onClick={() => handleRemoveAction(a.id)}
-                    className="mt-6 h-8 w-8 text-slate-500 hover:bg-red-50 hover:text-red-700"
-                  >
-                    <Trash2 className="size-4" />
-                  </Button>
-                </div>
-              </div>
-              )
-            )}
-          </div>
-        </div>
-
-        <Separator />
-
-        <div className="flex flex-col-reverse gap-2 sm:flex-row sm:justify-end">
-          <DialogClose asChild>
-            <Button type="button" variant="outline" onClick={onClose}>
-              Cancelar
-            </Button>
-          </DialogClose>
-          <Button type="button" onClick={handleSave} disabled={!canSave}>
-            {saving ? "Salvando..." : "Salvar"}
-          </Button>
-        </div>
-      </div>
-    </DialogContent>
-  )
-}
diff --git a/src/components/automations/automation-runs-dialog.tsx b/src/components/automations/automation-runs-dialog.tsx
deleted file mode 100644
index 9582040..0000000
--- a/src/components/automations/automation-runs-dialog.tsx
+++ /dev/null
@@ -1,496 +0,0 @@
-"use client"
-
-import { Fragment, useMemo, useState } from "react"
-import { usePaginatedQuery } from "convex/react"
-import { toast } from "sonner"
-import { ChevronDown, ChevronRight, Mail, ArrowRight, UserCheck, MessageSquare, ListChecks, ToggleRight, FileText, AlertTriangle } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { cn } from "@/lib/utils"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { DialogClose, DialogContent, DialogDescription, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from "@/components/ui/table"
-
-type ActionApplied = {
-  type: string
-  details?: Record<string, unknown>
-}
-
-type AutomationRunRow = {
-  id: Id<"ticketAutomationRuns">
-  createdAt: number
-  status: "SUCCESS" | "SKIPPED" | "ERROR"
-  matched: boolean
-  eventType: string
-  error: string | null
-  actionsApplied: ActionApplied[] | null
-  ticket: { id: Id<"tickets">; reference: number; subject: string } | null
-  automation: { id: Id<"ticketAutomations">; name: string } | null
-}
-
-const EVENT_LABELS: Record<string, string> = {
-  TICKET_CREATED: "Abertura",
-  STATUS_CHANGED: "Status",
-  PRIORITY_CHANGED: "Prioridade",
-  QUEUE_CHANGED: "Fila",
-  COMMENT_ADDED: "Comentário",
-  TICKET_RESOLVED: "Finalização",
-}
-
-function formatDateTime(timestamp: number) {
-  const date = new Date(timestamp)
-  return {
-    date: date.toLocaleDateString("pt-BR"),
-    time: date.toLocaleTimeString("pt-BR", { hour: "2-digit", minute: "2-digit", second: "2-digit" }),
-  }
-}
-
-function statusBadge(status: AutomationRunRow["status"]) {
-  if (status === "SUCCESS") return { label: "Sucesso", variant: "secondary" as const }
-  if (status === "SKIPPED") return { label: "Ignorada", variant: "outline" as const }
-  return { label: "Erro", variant: "destructive" as const }
-}
-
-const ACTION_TYPE_LABELS: Record<string, { label: string; icon: typeof Mail }> = {
-  SEND_EMAIL: { label: "Enviar e-mail", icon: Mail },
-  SET_PRIORITY: { label: "Alterar prioridade", icon: ArrowRight },
-  MOVE_QUEUE: { label: "Mover para fila", icon: ArrowRight },
-  ASSIGN_TO: { label: "Atribuir responsável", icon: UserCheck },
-  ADD_INTERNAL_COMMENT: { label: "Comentário interno", icon: MessageSquare },
-  APPLY_CHECKLIST_TEMPLATE: { label: "Aplicar checklist", icon: ListChecks },
-  SET_CHAT_ENABLED: { label: "Chat habilitado", icon: ToggleRight },
-  SET_FORM_TEMPLATE: { label: "Aplicar formulário", icon: FileText },
-}
-
-const PRIORITY_LABELS: Record<string, string> = {
-  LOW: "Baixa",
-  MEDIUM: "Média",
-  HIGH: "Alta",
-  URGENT: "Urgente",
-}
-
-function ActionDetails({ action }: { action: ActionApplied }) {
-  const details = action.details ?? {}
-  const config = ACTION_TYPE_LABELS[action.type] ?? { label: action.type, icon: ArrowRight }
-  const Icon = config.icon
-
-  return (
-    <div className="rounded-lg border border-slate-200 bg-white p-3">
-      <div className="flex items-center gap-2 mb-2">
-        <div className="flex size-6 items-center justify-center rounded bg-slate-100">
-          <Icon className="size-3.5 text-slate-600" />
-        </div>
-        <span className="font-medium text-sm text-slate-900">{config.label}</span>
-      </div>
-
-      {action.type === "SEND_EMAIL" && (
-        <div className="space-y-2 text-sm">
-          {details.recipients && Array.isArray(details.recipients) && (
-            <div>
-              <span className="text-slate-500">Destinatários:</span>
-              <div className="mt-1 flex flex-wrap gap-1">
-                {(details.recipients as string[]).map((email, i) => (
-                  <Badge key={i} variant="outline" className="text-xs font-mono">
-                    {email}
-                  </Badge>
-                ))}
-              </div>
-            </div>
-          )}
-          {details.subject && (
-            <div>
-              <span className="text-slate-500">Assunto:</span>{" "}
-              <span className="text-slate-900">{String(details.subject)}</span>
-            </div>
-          )}
-          {details.messagePreview && (
-            <div>
-              <span className="text-slate-500">Mensagem:</span>{" "}
-              <span className="text-slate-700 italic">{String(details.messagePreview)}</span>
-            </div>
-          )}
-          {details.ctaTarget && (
-            <div>
-              <span className="text-slate-500">Link:</span>{" "}
-              <span className="text-slate-900">
-                {details.ctaTarget === "PORTAL" ? "Portal (cliente)" : details.ctaTarget === "STAFF" ? "Painel (agente)" : "Auto"}
-              </span>
-            </div>
-          )}
-          {details.scheduledAt && (
-            <div className="text-xs text-slate-400 mt-1">
-              Agendado em: {formatDateTime(Number(details.scheduledAt)).date} {formatDateTime(Number(details.scheduledAt)).time}
-            </div>
-          )}
-        </div>
-      )}
-
-      {action.type === "SET_PRIORITY" && details.priority && (
-        <div className="text-sm">
-          <span className="text-slate-500">Nova prioridade:</span>{" "}
-          <Badge variant="outline">{PRIORITY_LABELS[String(details.priority)] ?? details.priority}</Badge>
-        </div>
-      )}
-
-      {action.type === "MOVE_QUEUE" && (
-        <div className="text-sm">
-          <span className="text-slate-500">Fila:</span>{" "}
-          <span className="text-slate-900 font-medium">{String(details.queueName ?? details.queueId ?? "—")}</span>
-        </div>
-      )}
-
-      {action.type === "ASSIGN_TO" && (
-        <div className="text-sm">
-          <span className="text-slate-500">Responsável:</span>{" "}
-          <span className="text-slate-900 font-medium">{String(details.assigneeName ?? "—")}</span>
-        </div>
-      )}
-
-      {action.type === "SET_FORM_TEMPLATE" && (
-        <div className="text-sm">
-          <span className="text-slate-500">Formulário:</span>{" "}
-          <span className="text-slate-900">{String(details.formTemplateLabel ?? details.formTemplate ?? "—")}</span>
-        </div>
-      )}
-
-      {action.type === "SET_CHAT_ENABLED" && (
-        <div className="text-sm">
-          <span className="text-slate-500">Chat:</span>{" "}
-          <Badge variant={details.enabled ? "secondary" : "outline"}>
-            {details.enabled ? "Habilitado" : "Desabilitado"}
-          </Badge>
-        </div>
-      )}
-
-      {action.type === "ADD_INTERNAL_COMMENT" && (
-        <div className="text-sm text-slate-600">
-          Comentário interno adicionado ao ticket
-        </div>
-      )}
-
-      {action.type === "APPLY_CHECKLIST_TEMPLATE" && (
-        <div className="text-sm">
-          <span className="text-slate-500">Template:</span>{" "}
-          <span className="text-slate-900">{String(details.templateName ?? "—")}</span>
-          {typeof details.added === "number" && (
-            <span className="text-slate-500 ml-2">({details.added} itens adicionados)</span>
-          )}
-        </div>
-      )}
-    </div>
-  )
-}
-
-function ExpandedDetails({ run }: { run: AutomationRunRow }) {
-  const hasActions = run.actionsApplied && run.actionsApplied.length > 0
-
-  return (
-    <div className="bg-slate-50 px-4 py-3 border-t border-slate-100">
-      <div className="grid gap-4 md:grid-cols-2">
-        {/* Info do Ticket */}
-        <div className="space-y-2">
-          <h4 className="text-xs font-semibold uppercase tracking-wide text-slate-500">Ticket</h4>
-          {run.ticket ? (
-            <div className="text-sm space-y-1">
-              <div>
-                <span className="text-slate-500">Referência:</span>{" "}
-                <span className="font-mono font-semibold">#{run.ticket.reference}</span>
-              </div>
-              <div>
-                <span className="text-slate-500">Assunto:</span>{" "}
-                <span className="text-slate-900">{run.ticket.subject || "—"}</span>
-              </div>
-            </div>
-          ) : (
-            <p className="text-sm text-slate-400">Ticket não disponível</p>
-          )}
-        </div>
-
-        {/* Info da Execução */}
-        <div className="space-y-2">
-          <h4 className="text-xs font-semibold uppercase tracking-wide text-slate-500">Execução</h4>
-          <div className="text-sm space-y-1">
-            <div>
-              <span className="text-slate-500">Evento:</span>{" "}
-              <span className="text-slate-900">{EVENT_LABELS[run.eventType] ?? run.eventType}</span>
-            </div>
-            <div>
-              <span className="text-slate-500">Condições:</span>{" "}
-              <Badge variant={run.matched ? "secondary" : "outline"}>
-                {run.matched ? "Atendidas" : "Não atendidas"}
-              </Badge>
-            </div>
-            {run.error && (
-              <div className="flex items-start gap-2 mt-2 p-2 rounded bg-red-50 border border-red-200">
-                <AlertTriangle className="size-4 text-red-500 mt-0.5 shrink-0" />
-                <span className="text-red-700 text-xs">{run.error}</span>
-              </div>
-            )}
-          </div>
-        </div>
-      </div>
-
-      {/* Ações Aplicadas */}
-      {hasActions && (
-        <div className="mt-4 space-y-2">
-          <h4 className="text-xs font-semibold uppercase tracking-wide text-slate-500">
-            Ações aplicadas ({run.actionsApplied!.length})
-          </h4>
-          <div className="grid gap-2 md:grid-cols-2">
-            {run.actionsApplied!.map((action, i) => (
-              <ActionDetails key={i} action={action} />
-            ))}
-          </div>
-        </div>
-      )}
-
-      {!hasActions && run.status === "SUCCESS" && (
-        <div className="mt-4">
-          <p className="text-sm text-slate-500">Nenhuma ação foi aplicada nesta execução.</p>
-        </div>
-      )}
-    </div>
-  )
-}
-
-export function AutomationRunsDialog({
-  open,
-  automationId,
-  automationName,
-  onClose,
-}: {
-  open: boolean
-  automationId: Id<"ticketAutomations"> | null
-  automationName: string | null
-  onClose: () => void
-}) {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const [statusFilter, setStatusFilter] = useState<"all" | "SUCCESS" | "SKIPPED" | "ERROR">("all")
-  const [expandedId, setExpandedId] = useState<Id<"ticketAutomationRuns"> | null>(null)
-
-  const args = useMemo(() => {
-    if (!open) return "skip" as const
-    if (!convexUserId) return "skip" as const
-    if (!automationId) return "skip" as const
-    return {
-      tenantId,
-      viewerId: convexUserId as Id<"users">,
-      automationId,
-      status: statusFilter === "all" ? undefined : statusFilter,
-    }
-  }, [open, convexUserId, automationId, tenantId, statusFilter])
-
-  const { results, status, loadMore } = usePaginatedQuery(api.automations.listRunsPaginated, args, {
-    initialNumItems: 20,
-  })
-
-  const isLoadingFirstPage = status === "LoadingFirstPage"
-  const isLoadingMore = status === "LoadingMore"
-  const canLoadMore = status === "CanLoadMore"
-
-  const rows = (results ?? []) as unknown as AutomationRunRow[]
-
-  return (
-    <DialogContent className="max-w-6xl">
-      <DialogHeader className="gap-4 pb-2">
-        <div className="flex flex-wrap items-center justify-between gap-3">
-          <div className="space-y-1">
-            <DialogTitle>Histórico de execuções</DialogTitle>
-            <DialogDescription className="sr-only">
-              Veja as execuções recentes da automação, com status, evento e ticket relacionado.
-            </DialogDescription>
-            {automationName ? (
-              <p className="text-sm text-neutral-600">{automationName}</p>
-            ) : null}
-          </div>
-          <div className="flex items-center gap-2">
-            <Select value={statusFilter} onValueChange={(value) => setStatusFilter(value as typeof statusFilter)}>
-              <SelectTrigger className="w-[160px]">
-                <SelectValue placeholder="Status" />
-              </SelectTrigger>
-              <SelectContent className="rounded-xl">
-                <SelectItem value="all">Todos</SelectItem>
-                <SelectItem value="SUCCESS">Sucesso</SelectItem>
-                <SelectItem value="SKIPPED">Ignorada</SelectItem>
-                <SelectItem value="ERROR">Erro</SelectItem>
-              </SelectContent>
-            </Select>
-            <DialogClose asChild>
-              <Button type="button" variant="outline" onClick={onClose}>
-                Fechar
-              </Button>
-            </DialogClose>
-          </div>
-        </div>
-      </DialogHeader>
-
-      <div className="space-y-3">
-        <div className="rounded-3xl border border-slate-200 bg-white/90 shadow-sm overflow-hidden">
-          <Table className="w-full table-fixed">
-            <colgroup>
-              <col style={{ width: "16%" }} />
-              <col style={{ width: "22%" }} />
-              <col style={{ width: "12%" }} />
-              <col style={{ width: "14%" }} />
-              <col style={{ width: "10%" }} />
-              <col style={{ width: "26%" }} />
-            </colgroup>
-            <TableHeader className="bg-slate-100/80">
-              <TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600 hover:bg-transparent">
-                <TableHead className="px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                  Data
-                </TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                  Ticket
-                </TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                  Evento
-                </TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                  Resultado
-                </TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                  Ações
-                </TableHead>
-                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                  Detalhes
-                </TableHead>
-              </TableRow>
-            </TableHeader>
-            <TableBody>
-              {isLoadingFirstPage ? (
-                Array.from({ length: 6 }).map((_, i) => (
-                  <TableRow key={`skeleton-${i}`} className="animate-pulse">
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-28" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-44" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-20" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-8 w-24 rounded-full" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-10" /></TableCell>
-                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-56" /></TableCell>
-                  </TableRow>
-                ))
-              ) : rows.length === 0 ? (
-                <TableRow>
-                  <TableCell colSpan={6} className="py-10 text-center text-sm text-neutral-500">
-                    Nenhuma execução encontrada.
-                  </TableCell>
-                </TableRow>
-              ) : (
-                rows.map((run) => {
-                  const badge = statusBadge(run.status)
-                  const eventLabel = EVENT_LABELS[run.eventType] ?? run.eventType
-                  const actionsCount = run.actionsApplied?.length ?? 0
-                  const actionsLabel =
-                    actionsCount === 1 ? "Aplicou 1 ação" : `Aplicou ${actionsCount} ações`
-                  const createdAtLabel = formatDateTime(run.createdAt)
-                  const details =
-                    run.status === "ERROR"
-                      ? run.error ?? "Erro desconhecido"
-                      : run.status === "SKIPPED"
-                        ? run.matched
-                          ? "Ignorada"
-                          : "Condições não atendidas"
-                        : actionsCount > 0
-                          ? actionsLabel
-                          : "Sem alterações"
-
-                  const isExpanded = expandedId === run.id
-                  const toggleExpand = () => setExpandedId(isExpanded ? null : run.id)
-
-                  return (
-                    <Fragment key={run.id}>
-                      <TableRow
-                        className={cn(
-                          "transition-colors cursor-pointer",
-                          isExpanded ? "bg-cyan-50/50" : "hover:bg-cyan-50/30"
-                        )}
-                        onClick={toggleExpand}
-                      >
-                        <TableCell className="text-center text-sm text-neutral-700">
-                          <div className="flex items-center justify-center gap-2">
-                            <span className="text-slate-400">
-                              {isExpanded ? (
-                                <ChevronDown className="size-4" />
-                              ) : (
-                                <ChevronRight className="size-4" />
-                              )}
-                            </span>
-                            <div className="space-y-0.5 text-left">
-                              <div className="font-medium text-neutral-900">{createdAtLabel.date}</div>
-                              <div className="text-xs text-neutral-600">{createdAtLabel.time}</div>
-                            </div>
-                          </div>
-                        </TableCell>
-                        <TableCell className="text-center text-sm text-neutral-700">
-                          {run.ticket ? (
-                            <div className="space-y-0.5">
-                              <div className="font-semibold text-neutral-900">#{run.ticket.reference}</div>
-                              <div className="truncate text-xs text-neutral-600" title={run.ticket.subject}>
-                                {run.ticket.subject || "—"}
-                              </div>
-                          </div>
-                        ) : (
-                          "—"
-                        )}
-                        </TableCell>
-                        <TableCell className="text-center text-sm text-neutral-700">
-                          <span className="truncate" title={eventLabel}>
-                            {eventLabel}
-                          </span>
-                        </TableCell>
-                        <TableCell className="text-center">
-                          <Badge variant={badge.variant} className="rounded-full">
-                            {badge.label}
-                          </Badge>
-                        </TableCell>
-                        <TableCell className="text-center text-sm text-neutral-700">{actionsCount}</TableCell>
-                        <TableCell className="text-center text-sm text-neutral-700 truncate" title={details}>
-                          {details}
-                        </TableCell>
-                      </TableRow>
-                      {isExpanded && (
-                        <TableRow className="hover:bg-transparent">
-                          <TableCell colSpan={6} className="p-0">
-                            <ExpandedDetails run={run} />
-                          </TableCell>
-                        </TableRow>
-                      )}
-                    </Fragment>
-                  )
-                })
-              )}
-            </TableBody>
-          </Table>
-        </div>
-
-        {canLoadMore ? (
-          <div className="flex justify-center">
-            <Button
-              type="button"
-              variant="outline"
-              onClick={() => {
-                try {
-                  loadMore(20)
-                } catch (error) {
-                  toast.error(error instanceof Error ? error.message : "Falha ao carregar mais")
-                }
-              }}
-              disabled={isLoadingMore}
-              className="rounded-full"
-            >
-              {isLoadingMore ? "Carregando..." : "Carregar mais"}
-            </Button>
-          </div>
-        ) : null}
-      </div>
-    </DialogContent>
-  )
-}
diff --git a/src/components/automations/automations-manager.tsx b/src/components/automations/automations-manager.tsx
deleted file mode 100644
index 86f08a7..0000000
--- a/src/components/automations/automations-manager.tsx
+++ /dev/null
@@ -1,396 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { AlertTriangle, History, MoreHorizontal, Pencil, Plus, Trash2 } from "lucide-react"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Dialog, DialogContent, DialogDescription, DialogHeader, DialogTitle, DialogTrigger } from "@/components/ui/dialog"
-import { DropdownMenu, DropdownMenuContent, DropdownMenuItem, DropdownMenuTrigger } from "@/components/ui/dropdown-menu"
-import { Input } from "@/components/ui/input"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Switch } from "@/components/ui/switch"
-import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from "@/components/ui/table"
-
-import { AutomationEditorDialog } from "@/components/automations/automation-editor-dialog"
-import { AutomationRunsDialog } from "@/components/automations/automation-runs-dialog"
-
-type AutomationRow = {
-  id: Id<"ticketAutomations">
-  name: string
-  enabled: boolean
-  trigger: string
-  timing: string
-  delayMs: number | null
-  conditions: unknown | null
-  actions: unknown[]
-  runCount: number
-  lastRunAt: number | null
-  updatedAt: number
-}
-
-const TRIGGER_LABELS: Record<string, string> = {
-  TICKET_CREATED: "Abertura",
-  STATUS_CHANGED: "Alteração de status",
-  PRIORITY_CHANGED: "Alteração de prioridade",
-  QUEUE_CHANGED: "Alteração de fila",
-  COMMENT_ADDED: "Inclusão de comentário",
-  TICKET_RESOLVED: "Finalização",
-}
-
-function triggerLabel(trigger: string) {
-  return TRIGGER_LABELS[trigger] ?? trigger
-}
-
-function formatLastRun(timestamp: number | null) {
-  if (!timestamp) return null
-  const date = new Date(timestamp)
-  return {
-    date: date.toLocaleDateString("pt-BR"),
-    time: date.toLocaleTimeString("pt-BR", { hour: "2-digit", minute: "2-digit", second: "2-digit" }),
-  }
-}
-
-function formatConditionsSummary(conditions: unknown | null) {
-  if (!conditions || typeof conditions !== "object" || Array.isArray(conditions)) return "—"
-  const group = conditions as { op?: unknown; conditions?: unknown }
-  const list = Array.isArray(group.conditions) ? group.conditions : []
-  if (list.length === 0) return "—"
-  const op = typeof group.op === "string" ? group.op.toUpperCase() : "AND"
-  const opLabel = op === "OR" ? "OU" : "E"
-  return `${list.length} (${opLabel})`
-}
-
-export function AutomationsManager() {
-  const { session, convexUserId } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const [queryText, setQueryText] = useState("")
-  const [triggerFilter, setTriggerFilter] = useState<string>("all")
-  const [statusFilter, setStatusFilter] = useState<string>("all")
-
-  const [editorOpen, setEditorOpen] = useState(false)
-  const [editing, setEditing] = useState<AutomationRow | null>(null)
-  const [runsOpen, setRunsOpen] = useState(false)
-  const [runsAutomation, setRunsAutomation] = useState<AutomationRow | null>(null)
-  const [deleteOpen, setDeleteOpen] = useState(false)
-  const [deletingAutomation, setDeletingAutomation] = useState<AutomationRow | null>(null)
-  const [deleteLoading, setDeleteLoading] = useState(false)
-
-  const list = useQuery(
-    api.automations.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as AutomationRow[] | undefined
-
-  const toggleEnabled = useMutation(api.automations.toggleEnabled)
-  const removeAutomation = useMutation(api.automations.remove)
-
-  const filtered = useMemo(() => {
-    const base = list ?? []
-    const q = queryText.trim().toLowerCase()
-    return base
-      .filter((item) => {
-        if (triggerFilter !== "all" && item.trigger !== triggerFilter) return false
-        if (statusFilter === "active" && !item.enabled) return false
-        if (statusFilter === "inactive" && item.enabled) return false
-        if (q && !item.name.toLowerCase().includes(q)) return false
-        return true
-      })
-      .sort((a, b) => b.updatedAt - a.updatedAt)
-  }, [list, queryText, triggerFilter, statusFilter])
-
-  const handleNew = () => {
-    setEditing(null)
-    setEditorOpen(true)
-  }
-
-  const handleEdit = (row: AutomationRow) => {
-    setEditing(row)
-    setEditorOpen(true)
-  }
-
-  const handleOpenRuns = (row: AutomationRow) => {
-    setRunsAutomation(row)
-    setRunsOpen(true)
-  }
-
-  const handleToggle = async (row: AutomationRow, nextEnabled: boolean) => {
-    if (!convexUserId) return
-    try {
-      await toggleEnabled({
-        tenantId,
-        viewerId: convexUserId as Id<"users">,
-        automationId: row.id,
-        enabled: nextEnabled,
-      })
-      toast.success(nextEnabled ? "Automação ativada" : "Automação desativada")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao atualizar automação")
-    }
-  }
-
-  const handleDeleteClick = (row: AutomationRow) => {
-    setDeletingAutomation(row)
-    setDeleteOpen(true)
-  }
-
-  const handleDeleteConfirm = async () => {
-    if (!convexUserId || !deletingAutomation) return
-    setDeleteLoading(true)
-    try {
-      await removeAutomation({
-        tenantId,
-        viewerId: convexUserId as Id<"users">,
-        automationId: deletingAutomation.id,
-      })
-      toast.success("Automação excluída")
-      setDeleteOpen(false)
-      setDeletingAutomation(null)
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao excluir automação")
-    } finally {
-      setDeleteLoading(false)
-    }
-  }
-
-  return (
-    <Card className="border-slate-200">
-      <CardHeader className="space-y-4">
-        <div>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Automações</CardTitle>
-          <CardDescription className="mt-1 text-neutral-600">
-            Crie gatilhos para executar ações automáticas nos tickets.
-          </CardDescription>
-        </div>
-        <div className="flex flex-col items-stretch gap-2 sm:flex-row sm:items-center sm:justify-between">
-          <div className="flex flex-col items-stretch gap-2 sm:flex-row sm:items-center">
-            <Input
-              value={queryText}
-              onChange={(e) => setQueryText(e.target.value)}
-              placeholder="Buscar automação..."
-              className="h-8 w-full text-sm sm:w-56"
-            />
-            <Select value={triggerFilter} onValueChange={setTriggerFilter}>
-              <SelectTrigger size="sm" className="w-full sm:w-48">
-                <span className="truncate">
-                  <span className="text-neutral-500">Quando:</span> <SelectValue />
-                </span>
-              </SelectTrigger>
-              <SelectContent className="rounded-xl">
-                <SelectItem value="all">Todos</SelectItem>
-                <SelectItem value="TICKET_CREATED">Abertura</SelectItem>
-                <SelectItem value="STATUS_CHANGED">Status</SelectItem>
-                <SelectItem value="PRIORITY_CHANGED">Prioridade</SelectItem>
-                <SelectItem value="QUEUE_CHANGED">Fila</SelectItem>
-                <SelectItem value="COMMENT_ADDED">Comentário</SelectItem>
-                <SelectItem value="TICKET_RESOLVED">Finalização</SelectItem>
-              </SelectContent>
-            </Select>
-            <Select value={statusFilter} onValueChange={setStatusFilter}>
-              <SelectTrigger size="sm" className="w-full sm:w-40">
-                <span className="truncate">
-                  <span className="text-neutral-500">Ativação:</span> <SelectValue />
-                </span>
-              </SelectTrigger>
-              <SelectContent className="rounded-xl">
-                <SelectItem value="all">Todos</SelectItem>
-                <SelectItem value="active">Ativas</SelectItem>
-                <SelectItem value="inactive">Inativas</SelectItem>
-              </SelectContent>
-            </Select>
-          </div>
-          <Dialog open={editorOpen} onOpenChange={setEditorOpen}>
-            <DialogTrigger asChild>
-              <Button size="sm" onClick={handleNew} className="gap-2">
-                <Plus className="size-4" />
-                Nova automação
-              </Button>
-            </DialogTrigger>
-            <AutomationEditorDialog
-              automation={editing}
-              onClose={() => setEditorOpen(false)}
-            />
-          </Dialog>
-        </div>
-      </CardHeader>
-      <CardContent>
-        <Dialog
-          open={runsOpen}
-          onOpenChange={(next) => {
-            setRunsOpen(next)
-            if (!next) {
-              setRunsAutomation(null)
-            }
-          }}
-        >
-          <AutomationRunsDialog
-            open={runsOpen}
-            automationId={runsAutomation?.id ?? null}
-            automationName={runsAutomation?.name ?? null}
-            onClose={() => setRunsOpen(false)}
-          />
-        </Dialog>
-
-        {!list ? (
-          <div className="space-y-2">
-            {Array.from({ length: 6 }).map((_, i) => (
-              <Skeleton key={i} className="h-12 w-full rounded-lg" />
-            ))}
-          </div>
-        ) : filtered.length === 0 ? (
-          <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-            Nenhuma automação cadastrada.
-          </p>
-        ) : (
-          <div className="rounded-3xl border border-slate-200 bg-white/90 shadow-sm overflow-hidden">
-            <Table className="w-full table-fixed">
-              <colgroup>
-                <col style={{ width: "20%" }} />
-                <col style={{ width: "18%" }} />
-                <col style={{ width: "10%" }} />
-                <col style={{ width: "7%" }} />
-                <col style={{ width: "10%" }} />
-                <col style={{ width: "14%" }} />
-                <col style={{ width: "14%" }} />
-                <col style={{ width: "7%" }} />
-              </colgroup>
-              <TableHeader className="bg-slate-100/80">
-                <TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600 hover:bg-transparent">
-                  <TableHead className="px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Nome
-                  </TableHead>
-                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Quando
-                  </TableHead>
-                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Condições
-                  </TableHead>
-                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Ações
-                  </TableHead>
-                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Execuções
-                  </TableHead>
-                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Última
-                  </TableHead>
-                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Status
-                  </TableHead>
-                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
-                    Ações
-                  </TableHead>
-                </TableRow>
-              </TableHeader>
-              <TableBody>
-                {filtered.map((row) => {
-                  const lastRun = formatLastRun(row.lastRunAt)
-                  return (
-                    <TableRow key={row.id} className="transition-colors hover:bg-cyan-50/30">
-                      <TableCell className="text-center font-semibold text-neutral-900 truncate" title={row.name}>
-                        {row.name}
-                      </TableCell>
-                      <TableCell className="text-center px-2">
-                        <div className="flex items-center justify-center gap-2">
-                          <Badge variant="secondary" className="rounded-full px-3 max-w-full truncate">
-                            {triggerLabel(row.trigger)}
-                          </Badge>
-                          {row.timing === "DELAYED" && row.delayMs ? (
-                            <Badge variant="outline" className="rounded-full px-2.5">
-                              +{Math.round(row.delayMs / 60000)}m
-                            </Badge>
-                          ) : null}
-                        </div>
-                      </TableCell>
-                      <TableCell className="text-center text-sm text-neutral-700">
-                        {formatConditionsSummary(row.conditions)}
-                      </TableCell>
-                      <TableCell className="text-center text-sm text-neutral-700">{row.actions?.length ?? 0}</TableCell>
-                      <TableCell className="text-center text-sm text-neutral-700">{row.runCount ?? 0}</TableCell>
-                      <TableCell className="text-center text-sm text-neutral-700">
-                        {lastRun ? (
-                          <div className="space-y-0.5">
-                            <div className="font-medium text-neutral-900">{lastRun.date}</div>
-                            <div className="text-xs text-neutral-600">{lastRun.time}</div>
-                          </div>
-                        ) : (
-                          "—"
-                        )}
-                      </TableCell>
-                      <TableCell className="text-center">
-                        <div className="flex items-center justify-center gap-2">
-                          <Switch
-                            checked={row.enabled}
-                            onCheckedChange={(checked) => handleToggle(row, checked)}
-                            className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300"
-                          />
-                          <span className="text-xs font-medium text-neutral-700">{row.enabled ? "Ativa" : "Inativa"}</span>
-                        </div>
-                      </TableCell>
-                      <TableCell className="text-center">
-                        <DropdownMenu>
-                          <DropdownMenuTrigger asChild>
-                            <Button variant="ghost" size="icon" className="h-9 w-9 rounded-full">
-                              <MoreHorizontal className="size-4" />
-                            </Button>
-                          </DropdownMenuTrigger>
-                          <DropdownMenuContent align="end" className="rounded-xl">
-                            <DropdownMenuItem onClick={() => handleOpenRuns(row)} className="gap-2">
-                              <History className="size-4" />
-                              Histórico
-                            </DropdownMenuItem>
-                            <DropdownMenuItem onClick={() => handleEdit(row)} className="gap-2">
-                              <Pencil className="size-4" />
-                              Editar
-                            </DropdownMenuItem>
-                            <DropdownMenuItem variant="destructive" onClick={() => handleDeleteClick(row)} className="gap-2">
-                              <Trash2 className="size-4" />
-                              Excluir
-                            </DropdownMenuItem>
-                          </DropdownMenuContent>
-                        </DropdownMenu>
-                      </TableCell>
-                    </TableRow>
-                  )
-                })}
-              </TableBody>
-            </Table>
-          </div>
-        )}
-      </CardContent>
-
-      {/* Modal de confirmação de exclusão */}
-      <Dialog open={deleteOpen} onOpenChange={(open) => {
-        setDeleteOpen(open)
-        if (!open) setDeletingAutomation(null)
-      }}>
-        <DialogContent className="max-w-md">
-          <DialogHeader>
-            <DialogTitle className="flex items-center gap-2 text-destructive">
-              <AlertTriangle className="size-5" /> Excluir automação
-            </DialogTitle>
-            <DialogDescription>
-              Esta ação é permanente e removerá a automação <span className="font-semibold text-neutral-700">&quot;{deletingAutomation?.name}&quot;</span> e todo o seu histórico de execuções.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="flex justify-end gap-2 pt-2">
-            <Button variant="outline" onClick={() => setDeleteOpen(false)} disabled={deleteLoading}>
-              Cancelar
-            </Button>
-            <Button variant="destructive" onClick={handleDeleteConfirm} disabled={deleteLoading} className="gap-2">
-              {deleteLoading ? "Excluindo..." : (<><Trash2 className="size-4" /> Excluir</>)}
-            </Button>
-          </div>
-        </DialogContent>
-      </Dialog>
-    </Card>
-  )
-}
diff --git a/src/components/automations/email-action-config.tsx b/src/components/automations/email-action-config.tsx
deleted file mode 100644
index d968302..0000000
--- a/src/components/automations/email-action-config.tsx
+++ /dev/null
@@ -1,619 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useRef, useState } from "react"
-import { useEditor, EditorContent } from "@tiptap/react"
-import type { Editor } from "@tiptap/react"
-import StarterKit from "@tiptap/starter-kit"
-import Placeholder from "@tiptap/extension-placeholder"
-import Mention from "@tiptap/extension-mention"
-import { ReactRenderer } from "@tiptap/react"
-import tippy, { type Instance, type Props as TippyProps } from "tippy.js"
-import { Braces, Trash2 } from "lucide-react"
-
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { Select, SelectContent, SelectEmptyState, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Tooltip, TooltipContent, TooltipTrigger } from "@/components/ui/tooltip"
-
-// Tipos
-type EmailCtaTarget = "AUTO" | "PORTAL" | "STAFF"
-
-type SendEmailAction = {
-  id: string
-  type: "SEND_EMAIL"
-  subject: string
-  message: string
-  toRequester: boolean
-  toAssignee: boolean
-  toUserId: string
-  toEmails: string
-  ctaTarget: EmailCtaTarget
-  ctaLabel: string
-}
-
-type Agent = {
-  _id: string
-  name: string
-}
-
-type EmailActionConfigProps = {
-  action: SendEmailAction
-  onChange: (action: SendEmailAction) => void
-  onRemove: () => void
-  agents: Agent[]
-}
-
-// Variáveis disponíveis para interpolação
-const EMAIL_VARIABLES = [
-  { key: "ticket.reference", label: "Referência", description: "Número do chamado (ex: #1234)" },
-  { key: "ticket.subject", label: "Assunto", description: "Título do chamado" },
-  { key: "ticket.status", label: "Status", description: "Status atual do chamado" },
-  { key: "ticket.priority", label: "Prioridade", description: "Nível de prioridade" },
-  { key: "company.name", label: "Empresa", description: "Nome da empresa do solicitante" },
-  { key: "requester.name", label: "Solicitante", description: "Nome de quem abriu o chamado" },
-  { key: "assignee.name", label: "Responsável", description: "Nome do agente responsável" },
-] as const
-
-type EmailVariable = (typeof EMAIL_VARIABLES)[number]
-
-const CLEAR_SELECT_VALUE = "__clear__"
-
-// Estilos do badge de variável (fundo preto com texto branco)
-const VARIABLE_BADGE_CLASSES =
-  "inline-flex items-center gap-1 rounded-md bg-neutral-900 border border-neutral-700 px-1.5 py-0.5 text-xs font-mono text-white whitespace-nowrap"
-
-// Extensao TipTap para variaveis de e-mail
-const EmailVariableMentionExtension = Mention.extend({
-  name: "emailVariable",
-  priority: 1000,
-  group: "inline",
-  inline: true,
-  selectable: true,
-  atom: true,
-
-  addAttributes() {
-    return {
-      id: { default: null },
-      label: { default: null },
-    }
-  },
-
-  addKeyboardShortcuts() {
-    return {
-      Backspace: ({ editor }: { editor: Editor }) => {
-        const { state } = editor
-        const { selection } = state
-        if (selection.empty) {
-          const { $from } = selection
-          const nodeBefore = $from.nodeBefore
-          if (nodeBefore?.type?.name === this.name) {
-            const from = $from.pos - nodeBefore.nodeSize
-            const to = $from.pos
-            editor.chain().focus().deleteRange({ from, to }).run()
-            return true
-          }
-        }
-        return false
-      },
-    }
-  },
-
-  parseHTML() {
-    return [
-      {
-        tag: `span[data-email-variable]`,
-        getAttrs: (dom: HTMLElement | string) => {
-          if (dom instanceof HTMLElement) {
-            return {
-              id: dom.dataset.variableId ?? null,
-              label: dom.dataset.variableLabel ?? dom.textContent ?? null,
-            }
-          }
-          return {}
-        },
-      },
-    ]
-  },
-
-  renderHTML({ HTMLAttributes }: { HTMLAttributes: Record<string, unknown> }) {
-    const id = String(HTMLAttributes.id ?? "")
-    const label = String(HTMLAttributes.label ?? id)
-    return [
-      "span",
-      {
-        "data-email-variable": "true",
-        "data-variable-id": id,
-        "data-variable-label": label,
-        class: VARIABLE_BADGE_CLASSES,
-        contenteditable: "false",
-      },
-      `{{${id}}}`,
-    ]
-  },
-
-  addNodeView() {
-    return ({ node }) => {
-      const dom = document.createElement("span")
-      dom.className = VARIABLE_BADGE_CLASSES
-      dom.contentEditable = "false"
-      dom.dataset.emailVariable = "true"
-      dom.dataset.variableId = String(node.attrs.id ?? "")
-      dom.dataset.variableLabel = String(node.attrs.label ?? "")
-      dom.textContent = `{{${node.attrs.id}}}`
-      return { dom }
-    }
-  },
-}).configure({
-  suggestion: {
-    char: "{{",
-    allowSpaces: false,
-    startOfLine: false,
-    render: () => {
-      let component: ReactRenderer | null = null
-      let popup: Instance<TippyProps> | null = null
-      let keydownHandler: ((event: KeyboardEvent) => boolean) | null = null
-
-      const registerHandler = (handler: ((event: KeyboardEvent) => boolean) | null) => {
-        keydownHandler = handler
-      }
-
-      return {
-        onStart: (props) => {
-          component = new ReactRenderer(EmailVariableList, {
-            props: { ...props, onRegister: registerHandler },
-            editor: props.editor,
-          })
-
-          if (!props.clientRect) return
-
-          popup = tippy(document.body, {
-            getReferenceClientRect: () => props.clientRect?.() ?? new DOMRect(),
-            appendTo: () => document.body,
-            content: component.element,
-            showOnCreate: true,
-            interactive: true,
-            trigger: "manual",
-            placement: "bottom-start",
-            zIndex: 99999,
-          })
-        },
-        onUpdate(props) {
-          component?.updateProps({ ...props, onRegister: registerHandler })
-          if (!props.clientRect) return
-          popup?.setProps({
-            getReferenceClientRect: () => props.clientRect?.() ?? new DOMRect(),
-          })
-        },
-        onKeyDown(props) {
-          if (props.event.key === "Escape") {
-            popup?.hide()
-            return true
-          }
-          if (keydownHandler?.(props.event)) {
-            return true
-          }
-          return false
-        },
-        onExit() {
-          popup?.destroy()
-          component?.destroy()
-          keydownHandler = null
-        },
-      }
-    },
-    items: ({ query }) => {
-      const q = query.toLowerCase().replace(/^\{*/, "")
-      return EMAIL_VARIABLES.filter(
-        (v) =>
-          v.key.toLowerCase().includes(q) ||
-          v.label.toLowerCase().includes(q) ||
-          v.description.toLowerCase().includes(q)
-      )
-    },
-  },
-})
-
-// Lista de sugestoes de variaveis
-type EmailVariableListProps = {
-  items: EmailVariable[]
-  command: (item: { id: string; label: string }) => void
-  onRegister?: (handler: ((event: KeyboardEvent) => boolean) | null) => void
-}
-
-function EmailVariableList({ items, command, onRegister }: EmailVariableListProps) {
-  const [selectedIndex, setSelectedIndex] = useState(0)
-
-  const selectItem = useCallback(
-    (index: number) => {
-      const item = items[index]
-      if (item) {
-        command({ id: item.key, label: item.label })
-      }
-    },
-    [command, items]
-  )
-
-  const handleKeyDown = useCallback(
-    (event: KeyboardEvent) => {
-      if (event.key === "ArrowUp") {
-        setSelectedIndex((prev) => (prev + items.length - 1) % items.length)
-        return true
-      }
-      if (event.key === "ArrowDown") {
-        setSelectedIndex((prev) => (prev + 1) % items.length)
-        return true
-      }
-      if (event.key === "Enter") {
-        selectItem(selectedIndex)
-        return true
-      }
-      return false
-    },
-    [items.length, selectItem, selectedIndex]
-  )
-
-  useEffect(() => {
-    onRegister?.(handleKeyDown)
-    return () => onRegister?.(null)
-  }, [handleKeyDown, onRegister])
-
-  useEffect(() => {
-    setSelectedIndex(0)
-  }, [items])
-
-  if (!items.length) {
-    return (
-      <div className="rounded-lg border bg-white p-3 text-sm text-muted-foreground shadow-lg">
-        Nenhuma variavel encontrada
-      </div>
-    )
-  }
-
-  return (
-    <div className="max-h-64 min-w-[280px] overflow-y-auto rounded-lg border bg-white p-1 shadow-lg">
-      {items.map((item, index) => (
-        <button
-          key={item.key}
-          type="button"
-          className={cn(
-            "flex w-full flex-col gap-0.5 rounded-md px-3 py-2 text-left transition",
-            index === selectedIndex ? "bg-neutral-100" : "hover:bg-slate-50"
-          )}
-          onMouseEnter={() => setSelectedIndex(index)}
-          onMouseDown={(e) => {
-            e.preventDefault()
-            selectItem(index)
-          }}
-        >
-          <span className="font-mono text-sm text-neutral-900">{`{{${item.key}}}`}</span>
-          <span className="text-xs text-muted-foreground">{item.description}</span>
-        </button>
-      ))}
-    </div>
-  )
-}
-
-// Converte HTML com badges para texto com {{variaveis}}
-function htmlToPlainVariables(html: string): string {
-  if (!html) return ""
-  // Remove tags HTML mantendo o texto
-  const div = document.createElement("div")
-  div.innerHTML = html
-  // Badges de variavel ja tem o texto {{variavel}} dentro
-  return div.textContent ?? ""
-}
-
-// Converte texto com {{variaveis}} para HTML com badges
-function plainVariablesToHtml(text: string): string {
-  if (!text) return ""
-  // Escapa HTML primeiro
-  const escaped = text
-    .replace(/&/g, "&amp;")
-    .replace(/</g, "&lt;")
-    .replace(/>/g, "&gt;")
-  // Converte {{var}} para badges
-  return escaped.replace(/\{\{([^}]+)\}\}/g, (_, varKey) => {
-    const variable = EMAIL_VARIABLES.find((v) => v.key === varKey)
-    const label = variable?.label ?? varKey
-    return `<span data-email-variable="true" data-variable-id="${varKey}" data-variable-label="${label}" class="${VARIABLE_BADGE_CLASSES}">{{${varKey}}}</span>`
-  })
-}
-
-// Editor de mensagem com suporte a variaveis
-type MessageEditorProps = {
-  value: string
-  onChange: (value: string) => void
-  onInsertVariable: (ref: { insertVariable: (key: string) => void } | null) => void
-}
-
-function MessageEditor({ value, onChange, onInsertVariable }: MessageEditorProps) {
-  // eslint-disable-next-line react-hooks/exhaustive-deps -- initialContent deve ser calculado apenas uma vez na montagem
-  const initialContent = useMemo(() => plainVariablesToHtml(value), [])
-
-  const editor = useEditor({
-    extensions: [
-      StarterKit.configure({
-        bulletList: false,
-        orderedList: false,
-        blockquote: false,
-        codeBlock: false,
-        heading: false,
-        horizontalRule: false,
-      }),
-      Placeholder.configure({ placeholder: "Escreva a mensagem do e-mail..." }),
-      EmailVariableMentionExtension,
-    ],
-    content: initialContent,
-    editorProps: {
-      attributes: {
-        class: "prose prose-sm max-w-none focus:outline-none min-h-[100px] p-3 text-sm",
-      },
-    },
-    onUpdate({ editor }) {
-      const html = editor.getHTML()
-      const plain = htmlToPlainVariables(html)
-      onChange(plain)
-    },
-    immediatelyRender: false,
-  })
-
-  // Expoe metodo para inserir variavel externamente
-  useEffect(() => {
-    if (!editor) {
-      onInsertVariable(null)
-      return
-    }
-
-    onInsertVariable({
-      insertVariable: (key: string) => {
-        const variable = EMAIL_VARIABLES.find((v) => v.key === key)
-        if (!variable) return
-        editor
-          .chain()
-          .focus()
-          .insertContent({
-            type: "emailVariable",
-            attrs: { id: key, label: variable.label },
-          })
-          .run()
-      },
-    })
-
-    return () => onInsertVariable(null)
-  }, [editor, onInsertVariable])
-
-  // Sincroniza valor externo
-  useEffect(() => {
-    if (!editor) return
-    const currentPlain = htmlToPlainVariables(editor.getHTML())
-    if (currentPlain !== value) {
-      editor.commands.setContent(plainVariablesToHtml(value), { emitUpdate: false })
-    }
-  }, [value, editor])
-
-  if (!editor) return null
-
-  return (
-    <div className="rounded-lg border bg-white focus-within:ring-2 focus-within:ring-ring focus-within:ring-offset-2">
-      <EditorContent editor={editor} />
-    </div>
-  )
-}
-
-// Componente principal
-export function EmailActionConfig({ action, onChange, onRemove, agents }: EmailActionConfigProps) {
-  const subjectInputRef = useRef<HTMLInputElement>(null)
-  const messageEditorRef = useRef<{ insertVariable: (key: string) => void } | null>(null)
-  const [activeField, setActiveField] = useState<"subject" | "message">("message")
-
-  const handleChange = useCallback(
-    <K extends keyof SendEmailAction>(key: K, value: SendEmailAction[K]) => {
-      onChange({ ...action, [key]: value })
-    },
-    [action, onChange]
-  )
-
-  const handleInsertVariable = useCallback(
-    (variable: EmailVariable) => {
-      if (activeField === "subject" && subjectInputRef.current) {
-        const input = subjectInputRef.current
-        const start = input.selectionStart ?? input.value.length
-        const end = input.selectionEnd ?? input.value.length
-        const varText = `{{${variable.key}}}`
-        const newValue = input.value.slice(0, start) + varText + input.value.slice(end)
-        handleChange("subject", newValue)
-        // Reposiciona cursor apos a variavel
-        requestAnimationFrame(() => {
-          input.focus()
-          const newPos = start + varText.length
-          input.setSelectionRange(newPos, newPos)
-        })
-      } else if (activeField === "message" && messageEditorRef.current) {
-        messageEditorRef.current.insertVariable(variable.key)
-      }
-    },
-    [activeField, handleChange]
-  )
-
-  return (
-    <div className="space-y-4">
-      {/* Header com tipo e botão de remover */}
-      <div className="flex items-center justify-between">
-        <div className="flex items-center gap-2">
-          <div className="flex size-8 items-center justify-center rounded-lg bg-neutral-900">
-            <Braces className="size-4 text-white" />
-          </div>
-          <span className="font-medium text-neutral-900">Enviar e-mail</span>
-        </div>
-        <Button
-          type="button"
-          variant="ghost"
-          size="icon"
-          onClick={onRemove}
-          className="h-8 w-8 text-slate-500 hover:bg-red-50 hover:text-red-700"
-          title="Remover ação"
-        >
-          <Trash2 className="size-4" />
-        </Button>
-      </div>
-
-      {/* Assunto */}
-      <div className="space-y-1.5">
-        <Label className="text-sm font-medium">Assunto do e-mail</Label>
-        <Input
-          ref={subjectInputRef}
-          value={action.subject}
-          onChange={(e) => handleChange("subject", e.target.value)}
-          onFocus={() => setActiveField("subject")}
-          placeholder="Ex.: Atualização do chamado #{{ticket.reference}}"
-        />
-      </div>
-
-      {/* Mensagem */}
-      <div className="space-y-1.5">
-        <Label className="text-sm font-medium">Mensagem</Label>
-        <div onFocus={() => setActiveField("message")}>
-          <MessageEditor
-            value={action.message}
-            onChange={(v) => handleChange("message", v)}
-            onInsertVariable={(ref) => {
-              messageEditorRef.current = ref
-            }}
-          />
-        </div>
-      </div>
-
-      {/* Paleta de variáveis */}
-      <div className="space-y-2">
-        <Label className="text-xs text-muted-foreground">
-          Variáveis disponíveis (arraste ou clique para inserir no {activeField === "subject" ? "assunto" : "corpo"})
-        </Label>
-        <div className="flex flex-wrap gap-1.5">
-          {EMAIL_VARIABLES.map((variable) => (
-            <Tooltip key={variable.key}>
-              <TooltipTrigger asChild>
-                <button
-                  type="button"
-                  draggable
-                  onClick={() => handleInsertVariable(variable)}
-                  onDragStart={(e) => {
-                    e.dataTransfer.setData("text/plain", `{{${variable.key}}}`)
-                    e.dataTransfer.effectAllowed = "copy"
-                  }}
-                  className={cn(
-                    VARIABLE_BADGE_CLASSES,
-                    "cursor-grab transition hover:bg-neutral-800 active:cursor-grabbing"
-                  )}
-                >
-                  {`{{${variable.key}}}`}
-                </button>
-              </TooltipTrigger>
-              <TooltipContent side="bottom" className="text-xs">
-                {variable.description}
-              </TooltipContent>
-            </Tooltip>
-          ))}
-        </div>
-      </div>
-
-      {/* Destinatários */}
-      <div className="space-y-3 rounded-lg border border-slate-200 bg-slate-50/50 p-4">
-        <Label className="text-sm font-medium">Destinatários</Label>
-
-        <div className="flex flex-wrap gap-4">
-          <label className="flex items-center gap-2 text-sm text-neutral-700">
-            <Checkbox
-              checked={action.toRequester}
-              onCheckedChange={(checked) => handleChange("toRequester", Boolean(checked))}
-            />
-            Solicitante do ticket
-          </label>
-          <label className="flex items-center gap-2 text-sm text-neutral-700">
-            <Checkbox
-              checked={action.toAssignee}
-              onCheckedChange={(checked) => handleChange("toAssignee", Boolean(checked))}
-            />
-            Responsável do ticket
-          </label>
-        </div>
-
-        <div className="grid gap-3 sm:grid-cols-2">
-          <div className="space-y-1.5">
-            <Label className="text-xs text-muted-foreground">Agente específico (opcional)</Label>
-            <Select
-              value={action.toUserId}
-              onValueChange={(value) => {
-                const nextValue = value === CLEAR_SELECT_VALUE ? "" : value
-                handleChange("toUserId", nextValue)
-              }}
-            >
-              <SelectTrigger className="bg-white">
-                <SelectValue placeholder="Selecione" />
-              </SelectTrigger>
-              <SelectContent className="rounded-xl">
-                {agents.length === 0 ? (
-                  <SelectEmptyState
-                    message="Nenhum agente disponível"
-                    createLabel="Gerenciar usuários"
-                    createHref="/admin/users"
-                  />
-                ) : (
-                  <>
-                    <SelectItem value={CLEAR_SELECT_VALUE}>Nenhum</SelectItem>
-                    {agents.map((u) => (
-                      <SelectItem key={u._id} value={String(u._id)}>
-                        {u.name}
-                      </SelectItem>
-                    ))}
-                  </>
-                )}
-              </SelectContent>
-            </Select>
-          </div>
-
-          <div className="space-y-1.5">
-            <Label className="text-xs text-muted-foreground">E-mails adicionais</Label>
-            <Input
-              value={action.toEmails}
-              onChange={(e) => handleChange("toEmails", e.target.value)}
-              placeholder="cliente@empresa.com, outro@dominio.com"
-              className="bg-white"
-            />
-          </div>
-        </div>
-      </div>
-
-      {/* Botão do e-mail */}
-      <div className="grid gap-3 sm:grid-cols-2">
-        <div className="space-y-1.5">
-          <Label className="text-xs text-muted-foreground">Link do botão</Label>
-          <Select
-            value={action.ctaTarget}
-            onValueChange={(value) => handleChange("ctaTarget", value as EmailCtaTarget)}
-          >
-            <SelectTrigger>
-              <SelectValue />
-            </SelectTrigger>
-            <SelectContent className="rounded-xl">
-              <SelectItem value="AUTO">Auto (detecta pelo destinatário)</SelectItem>
-              <SelectItem value="PORTAL">Portal (cliente)</SelectItem>
-              <SelectItem value="STAFF">Painel (agente)</SelectItem>
-            </SelectContent>
-          </Select>
-        </div>
-
-        <div className="space-y-1.5">
-          <Label className="text-xs text-muted-foreground">Texto do botão</Label>
-          <Input
-            value={action.ctaLabel}
-            onChange={(e) => handleChange("ctaLabel", e.target.value)}
-            placeholder="Abrir chamado"
-          />
-        </div>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/background-paper-shaders-wrapper.tsx b/src/components/background-paper-shaders-wrapper.tsx
deleted file mode 100644
index 1bf3bd9..0000000
--- a/src/components/background-paper-shaders-wrapper.tsx
+++ /dev/null
@@ -1,40 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import { MeshGradient } from "@paper-design/shaders-react"
-
-import { cn } from "@/lib/utils"
-
-function isWebGL2Supported(): boolean {
-  try {
-    const canvas = document.createElement("canvas")
-    const gl = canvas?.getContext("webgl2") ?? canvas?.getContext("webgl")
-    return Boolean(gl)
-  } catch {
-    return false
-  }
-}
-
-export default function BackgroundPaperShadersWrapper({ className }: { className?: string }) {
-  const [supportsWebGL, setSupportsWebGL] = useState<boolean>(true)
-
-  useEffect(() => {
-    setSupportsWebGL(isWebGL2Supported())
-  }, [])
-
-  const speed = 1.0
-
-  return (
-    <div className={cn("relative h-full w-full overflow-hidden bg-black", className)}>
-      {supportsWebGL ? (
-        <MeshGradient
-          className="absolute inset-0 h-full w-full"
-          colors={["#000000", "#1a1a1a", "#333333", "#ffffff"]}
-          speed={speed * 0.5}
-        />
-      ) : (
-        <div className="absolute inset-0 h-full w-full bg-[radial-gradient(circle_at_top,_rgba(15,15,15,0.95),_rgba(0,0,0,1))]" />
-      )}
-    </div>
-  )
-}
diff --git a/src/components/chart-area-interactive.tsx b/src/components/chart-area-interactive.tsx
deleted file mode 100644
index bc8e7e7..0000000
--- a/src/components/chart-area-interactive.tsx
+++ /dev/null
@@ -1,324 +0,0 @@
-"use client"
-
-import * as React from "react"
-import { Area, AreaChart, CartesianGrid, XAxis } from "recharts"
-
-import { useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useIsMobile } from "@/hooks/use-mobile"
-import {
-  Card,
-  CardAction,
-  CardContent,
-  CardDescription,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import {
-  ChartConfig,
-  ChartContainer,
-  ChartTooltip,
-  ChartTooltipContent,
-} from "@/components/ui/chart"
-import { cn, formatDateDM, formatDateDMY } from "@/lib/utils"
-import { Skeleton } from "@/components/ui/skeleton"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import {
-  ToggleGroup,
-  ToggleGroupItem,
-} from "@/components/ui/toggle-group"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-export const description = "Distribuição semanal de tickets por canal"
-type ChartRange = "7d" | "30d" | "90d"
-
-type ChartAreaInteractiveProps = {
-  range?: ChartRange
-  onRangeChange?: (value: ChartRange) => void
-  companyId?: string
-  onCompanyChange?: (value: string) => void
-  hideControls?: boolean
-  title?: string
-  description?: React.ReactNode
-  className?: string
-}
-
-export function ChartAreaInteractive({
-  range,
-  onRangeChange,
-  companyId,
-  onCompanyChange,
-  hideControls = false,
-  title = "Entrada de tickets por canal",
-  description: descriptionOverride,
-  className,
-}: ChartAreaInteractiveProps = {}) {
-  const [mounted, setMounted] = React.useState(false)
-  const isMobile = useIsMobile()
-  const [internalRange, setInternalRange] = React.useState<ChartRange>(range ?? "7d")
-  const timeRange = range ?? internalRange
-  // Persistir seleção de empresa globalmente
-  const [internalCompanyId, setInternalCompanyId] = usePersistentCompanyFilter("all")
-  const selectedCompanyId = companyId ?? internalCompanyId
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  React.useEffect(() => {
-    setMounted(true)
-  }, [])
-
-  React.useEffect(() => {
-    if (!range && isMobile) {
-      setInternalRange("7d")
-    }
-  }, [isMobile, range])
-
-  const handleRangeChange = (value: ChartRange) => {
-    if (!value) return
-    onRangeChange?.(value)
-    if (!range) {
-      setInternalRange(value)
-    }
-  }
-
-  const handleCompanyChange = (value: string) => {
-    onCompanyChange?.(value)
-    if (!companyId) {
-      setInternalCompanyId(value)
-    }
-  }
-
-  const reportsEnabled = Boolean(isStaff && convexUserId)
-  const report = useQuery(
-    api.reports.ticketsByChannel,
-    reportsEnabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: selectedCompanyId === "all" ? undefined : (selectedCompanyId as Id<"companies">),
-        })
-      : "skip"
-  )
-  const companies = useQuery(
-    api.companies.list,
-    reportsEnabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-  const companyOptions = React.useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const channels = React.useMemo(() => report?.channels ?? [], [report])
-
-  const palette = React.useMemo(
-    () => [
-      "var(--chart-1)",
-      "var(--chart-2)",
-      "var(--chart-3)",
-      "var(--chart-4)",
-      "var(--chart-5)",
-    ],
-    []
-  )
-
-  const chartConfig = React.useMemo(() => {
-    const entries = channels.map((channel: string, index: number) => [
-      channel,
-      {
-        label: channel
-          .toLowerCase()
-          .replace(/_/g, " ")
-          .replace(/\b\w/g, (letter) => letter.toUpperCase()),
-        color: palette[index % palette.length],
-      },
-    ])
-    return Object.fromEntries(entries) as ChartConfig
-  }, [channels, palette])
-
-  const chartData = React.useMemo(() => {
-    if (!report?.points) return []
-    return report.points.map((point: { date: string; values: Record<string, number> }) => {
-      const entry: Record<string, number | string> = { date: point.date }
-      for (const channel of channels) {
-        entry[channel] = point.values[channel] ?? 0
-      }
-      return entry
-    })
-  }, [channels, report])
-
-  if (!mounted) {
-    return (
-      <div className="flex h-[250px] items-center justify-center rounded-xl border border-dashed border-border/60 text-sm text-muted-foreground">
-        Carregando gráfico...
-      </div>
-    )
-  }
-
-  const defaultDescription = (
-    <>
-      <span className="hidden @[540px]/card:block">
-        Distribuição dos canais nos últimos {timeRange.replace("d", " dias")}
-      </span>
-      <span className="@[540px]/card:hidden">Período: {timeRange}</span>
-    </>
-  )
-
-  return (
-    <Card className={cn("@container/card", className)}>
-      <CardHeader>
-        <CardTitle>{title}</CardTitle>
-        <CardDescription>{descriptionOverride ?? defaultDescription}</CardDescription>
-        <CardAction>
-          <div className="flex w-full flex-col items-stretch gap-2 sm:flex-row sm:items-center sm:justify-end sm:gap-2">
-            {!hideControls ? (
-              <>
-                <SearchableCombobox
-                  value={selectedCompanyId}
-                  onValueChange={(next) => handleCompanyChange(next ?? "all")}
-                  options={companyOptions}
-                  placeholder="Todas as empresas"
-                  className="w-full min-w-56 sm:w-64"
-                />
-                <ToggleGroup
-                  type="single"
-                  value={timeRange}
-                  onValueChange={(value) => handleRangeChange((value as ChartRange) ?? timeRange)}
-                  variant="outline"
-                  className="hidden *:data-[slot=toggle-group-item]:!px-4 @[767px]/card:flex"
-                >
-                  <ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
-                  <ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
-                  <ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
-                </ToggleGroup>
-                <Select value={timeRange} onValueChange={(value) => handleRangeChange(value as ChartRange)}>
-                  <SelectTrigger
-                    className="flex w-full min-w-40 @[767px]/card:hidden"
-                    size="sm"
-                    aria-label="Selecionar período"
-                  >
-                    <SelectValue placeholder="Selecionar período" />
-                  </SelectTrigger>
-                  <SelectContent className="rounded-xl">
-                    <SelectItem value="90d" className="rounded-lg">
-                      Últimos 90 dias
-                    </SelectItem>
-                    <SelectItem value="30d" className="rounded-lg">
-                      Últimos 30 dias
-                    </SelectItem>
-                    <SelectItem value="7d" className="rounded-lg">
-                      Últimos 7 dias
-                    </SelectItem>
-                  </SelectContent>
-                </Select>
-              </>
-            ) : null}
-            <Button asChild size="sm" variant="outline" className={cn(!hideControls && "sm:ml-1")}>
-              <a
-                href={`/api/reports/tickets-by-channel.xlsx?range=${timeRange}${selectedCompanyId !== "all" ? `&companyId=${selectedCompanyId}` : ""}`}
-                download
-              >
-                Exportar XLSX
-              </a>
-            </Button>
-          </div>
-        </CardAction>
-      </CardHeader>
-      <CardContent className="px-2 pt-4 sm:px-6 sm:pt-6">
-        {report === undefined ? (
-          <div className="flex h-[250px] items-center justify-center">
-            <Skeleton className="h-24 w-full" />
-          </div>
-        ) : chartData.length === 0 || channels.length === 0 ? (
-          <div className="flex h-[250px] items-center justify-center rounded-xl border border-dashed border-border/60 text-sm text-muted-foreground">
-            Sem dados suficientes no período selecionado.
-          </div>
-        ) : (
-          <ChartContainer
-            config={chartConfig}
-            className="aspect-auto h-[250px] w-full"
-          >
-            <AreaChart data={chartData}>
-              <defs>
-                {channels.map((channel: string) => (
-                  <linearGradient key={channel} id={`fill-${channel}`} x1="0" y1="0" x2="0" y2="1">
-                    <stop
-                      offset="5%"
-                      stopColor={chartConfig[channel]?.color ?? "var(--chart-1)"}
-                      stopOpacity={0.85}
-                    />
-                    <stop
-                      offset="95%"
-                      stopColor={chartConfig[channel]?.color ?? "var(--chart-1)"}
-                      stopOpacity={0.1}
-                    />
-                  </linearGradient>
-                ))}
-              </defs>
-              <CartesianGrid vertical={false} />
-              <XAxis
-                dataKey="date"
-                tickLine={false}
-                axisLine={false}
-                tickMargin={8}
-                minTickGap={32}
-                tickFormatter={(value) => formatDateDM(new Date(value))}
-              />
-              <ChartTooltip
-                cursor={false}
-                content={
-                  <ChartTooltipContent
-                    labelFormatter={(value) => formatDateDMY(new Date(value as string))}
-                    indicator="dot"
-                  />
-                }
-              />
-              {channels
-                .slice()
-                .reverse()
-                .map((channel: string) => (
-                  <Area
-                    key={channel}
-                    dataKey={channel}
-                    type="natural"
-                    fill={`url(#fill-${channel})`}
-                    stroke={chartConfig[channel]?.color ?? "var(--chart-1)"}
-                    strokeWidth={2}
-                    stackId="a"
-                    name={
-                      typeof chartConfig[channel]?.label === "string"
-                        ? (chartConfig[channel]?.label as string)
-                        : channel
-                    }
-                  />
-                ))}
-            </AreaChart>
-          </ChartContainer>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
-
-export default ChartAreaInteractive
diff --git a/src/components/charts/chart-open-priority.tsx b/src/components/charts/chart-open-priority.tsx
deleted file mode 100644
index 65fccbd..0000000
--- a/src/components/charts/chart-open-priority.tsx
+++ /dev/null
@@ -1,152 +0,0 @@
-"use client"
-
-import * as React from "react"
-import { Bar, BarChart, CartesianGrid, Cell, XAxis } from "recharts"
-import { useQuery } from "convex/react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import {
-  Card,
-  CardAction,
-  CardContent,
-  CardDescription,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import {
-  ChartConfig,
-  ChartContainer,
-  ChartTooltip,
-  ChartTooltipContent,
-} from "@/components/ui/chart"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { Skeleton } from "@/components/ui/skeleton"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-type PriorityKey = "LOW" | "MEDIUM" | "HIGH" | "URGENT"
-
-const PRIORITY_CONFIG: Record<PriorityKey, { label: string; color: string }> = {
-  LOW: { label: "Baixa", color: "var(--chart-4)" },
-  MEDIUM: { label: "Média", color: "var(--chart-3)" },
-  HIGH: { label: "Alta", color: "var(--chart-2)" },
-  URGENT: { label: "Crítica", color: "var(--chart-1)" },
-}
-
-const PRIORITY_ORDER: PriorityKey[] = ["URGENT", "HIGH", "MEDIUM", "LOW"]
-
-export function ChartOpenByPriority() {
-  const [timeRange, setTimeRange] = React.useState("30d")
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const enabled = Boolean(isStaff && convexUserId)
-
-  const report = useQuery(
-    api.reports.backlogOverview,
-    enabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-        })
-      : "skip"
-  ) as { priorityCounts: Record<string, number> } | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const companyOptions = React.useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  if (!report) {
-    return <Skeleton className="h-[300px] w-full" />
-  }
-
-  const chartData = PRIORITY_ORDER.map((key) => ({
-    priority: PRIORITY_CONFIG[key].label,
-    value: report.priorityCounts?.[key] ?? 0,
-    fill: PRIORITY_CONFIG[key].color,
-  }))
-
-  const totalTickets = chartData.reduce((sum, item) => sum + item.value, 0)
-
-  const chartConfig: ChartConfig = {
-    value: {
-      label: "Tickets em atendimento",
-    },
-  }
-
-  return (
-    <Card className="@container/card">
-      <CardHeader>
-        <CardTitle>Tickets em andamento por prioridade</CardTitle>
-        <CardDescription>Distribuição de tickets iniciados e ainda abertos</CardDescription>
-        <CardAction>
-          <div className="flex flex-wrap items-center justify-end gap-2 md:gap-3">
-            <SearchableCombobox
-              value={companyId}
-              onValueChange={(next) => setCompanyId(next ?? "all")}
-              options={companyOptions}
-              placeholder="Todas as empresas"
-              className="w-full min-w-48 md:w-48"
-            />
-            <ToggleGroup
-              type="single"
-              value={timeRange}
-              onValueChange={(value) => value && setTimeRange(value)}
-              variant="outline"
-              className="hidden *:data-[slot=toggle-group-item]:!px-4 @[640px]/card:flex"
-            >
-              <ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
-              <ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
-              <ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
-            </ToggleGroup>
-          </div>
-        </CardAction>
-      </CardHeader>
-      <CardContent className="px-2 pb-6 pt-4 sm:px-6">
-        {totalTickets === 0 ? (
-          <div className="flex h-[260px] items-center justify-center rounded-xl border border-dashed border-border/60 text-sm text-muted-foreground">
-            Sem tickets em andamento no período selecionado.
-          </div>
-        ) : (
-          <ChartContainer config={chartConfig} className="aspect-auto h-[260px] w-full">
-            <BarChart data={chartData} margin={{ top: 12, left: 12, right: 12 }}>
-              <CartesianGrid vertical={false} />
-              <XAxis dataKey="priority" tickLine={false} axisLine={false} tickMargin={8} />
-              <ChartTooltip
-                cursor={false}
-                content={<ChartTooltipContent indicator="dot" nameKey="value" labelKey="priority" />}
-              />
-              <Bar dataKey="value" radius={8}>
-                {chartData.map((entry) => (
-                  <Cell key={`cell-${entry.priority}`} fill={entry.fill} />
-                ))}
-              </Bar>
-            </BarChart>
-          </ChartContainer>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/charts/chart-opened-resolved.tsx b/src/components/charts/chart-opened-resolved.tsx
deleted file mode 100644
index 762e67a..0000000
--- a/src/components/charts/chart-opened-resolved.tsx
+++ /dev/null
@@ -1,140 +0,0 @@
-"use client"
-
-import * as React from "react"
-import { CartesianGrid, Line, LineChart, XAxis, YAxis } from "recharts"
-import { useQuery } from "convex/react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { Card, CardAction, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
-import { formatDateDM, formatDateDMY } from "@/lib/utils"
-import { Skeleton } from "@/components/ui/skeleton"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-type SeriesPoint = { date: string; opened: number; resolved: number }
-
-const chartConfig = {
-  opened: { label: "Abertos", color: "var(--chart-1)" },
-  resolved: { label: "Resolvidos", color: "var(--chart-2)" },
-} as const
-
-export function ChartOpenedResolved() {
-  const [timeRange, setTimeRange] = React.useState("30d")
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const reportsEnabled = Boolean(isStaff && convexUserId)
-  const data = useQuery(
-    api.reports.openedResolvedByDay,
-    reportsEnabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-        })
-      : "skip"
-  ) as { rangeDays: number; series: SeriesPoint[] } | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    reportsEnabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const companyOptions = React.useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  if (!data) {
-    return <Skeleton className="h-[300px] w-full" />
-  }
-
-  return (
-    <Card className="@container/card">
-      <CardHeader>
-        <CardTitle>Abertos x Resolvidos</CardTitle>
-        <CardDescription>
-          Evolução diária nos últimos {data.rangeDays} dias
-        </CardDescription>
-        <CardAction>
-          <div className="flex flex-wrap items-center justify-end gap-2 md:gap-3">
-            <SearchableCombobox
-              value={companyId}
-              onValueChange={(next) => setCompanyId(next ?? "all")}
-              options={companyOptions}
-              placeholder="Todas as empresas"
-              className="w-full min-w-56 md:w-56"
-            />
-            <ToggleGroup
-              type="single"
-              value={timeRange}
-              onValueChange={setTimeRange}
-              variant="outline"
-              className="hidden *:data-[slot=toggle-group-item]:!px-4 @[767px]/card:flex"
-            >
-              <ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
-              <ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
-              <ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
-            </ToggleGroup>
-          </div>
-        </CardAction>
-      </CardHeader>
-      <CardContent className="px-2 pt-4 sm:px-6 sm:pt-6">
-        {data.series.length === 0 ? (
-          <div className="flex h-[320px] items-center justify-center rounded-xl border border-dashed border-border/60 text-sm text-muted-foreground">
-            Sem dados suficientes no período selecionado.
-          </div>
-        ) : (
-          <ChartContainer config={chartConfig} className="aspect-auto h-[320px] w-full">
-            <LineChart data={data.series} margin={{ top: 20, left: 12, right: 16, bottom: 12 }}>
-              <CartesianGrid vertical={false} />
-              <XAxis
-                dataKey="date"
-                tickLine={false}
-                axisLine={false}
-                tickMargin={8}
-                minTickGap={32}
-                tickFormatter={(v) => formatDateDM(new Date(v))}
-              />
-              <YAxis
-                tickLine={false}
-                axisLine={false}
-                tickMargin={8}
-                domain={[0, "dataMax + 1"]}
-                allowDecimals={false}
-              />
-              <ChartTooltip
-                cursor={false}
-                content={
-                  <ChartTooltipContent
-                    indicator="line"
-                    labelFormatter={(value) => formatDateDMY(new Date(value as string))}
-                  />
-                }
-              />
-              <Line dataKey="opened" type="linear" stroke="var(--color-opened)" strokeWidth={2} dot={{ r: 2 }} strokeLinecap="round" />
-              <Line dataKey="resolved" type="linear" stroke="var(--color-resolved)" strokeWidth={2} dot={{ r: 2 }} strokeLinecap="round" />
-            </LineChart>
-          </ChartContainer>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/chat/chat-session-item.tsx b/src/components/chat/chat-session-item.tsx
deleted file mode 100644
index cb526cb..0000000
--- a/src/components/chat/chat-session-item.tsx
+++ /dev/null
@@ -1,107 +0,0 @@
-"use client"
-
-import { cn } from "@/lib/utils"
-import { MessageCircle, WifiOff } from "lucide-react"
-
-type ChatSession = {
-  ticketId: string
-  ticketRef: number
-  ticketSubject: string
-  sessionId: string
-  agentId: string
-  unreadCount: number
-  lastActivityAt: number
-  machineHostname?: string | null
-  machineOnline?: boolean
-}
-
-type ChatSessionItemProps = {
-  session: ChatSession
-  isActive?: boolean
-  onClick: () => void
-}
-
-function formatTime(timestamp: number) {
-  const now = Date.now()
-  const diff = now - timestamp
-  const minutes = Math.floor(diff / 60000)
-  const hours = Math.floor(diff / 3600000)
-  const days = Math.floor(diff / 86400000)
-
-  if (minutes < 1) return "Agora"
-  if (minutes < 60) return `${minutes}min`
-  if (hours < 24) return `${hours}h`
-  if (days === 1) return "Ontem"
-
-  return new Date(timestamp).toLocaleDateString("pt-BR", {
-    day: "2-digit",
-    month: "2-digit",
-  })
-}
-
-export function ChatSessionItem({ session, isActive, onClick }: ChatSessionItemProps) {
-  const hasUnread = session.unreadCount > 0
-
-  return (
-    <button
-      type="button"
-      onClick={onClick}
-      className={cn(
-        "flex w-full items-start gap-3 border-b border-slate-100 px-4 py-3 text-left transition-colors hover:bg-slate-50",
-        isActive && "bg-slate-100",
-        hasUnread && "bg-red-50/50 hover:bg-red-50"
-      )}
-    >
-      {/* Avatar/Icone */}
-      <div
-        className={cn(
-          "flex size-10 shrink-0 items-center justify-center rounded-full",
-          hasUnread ? "bg-red-100 text-red-600" : "bg-slate-100 text-slate-600"
-        )}
-      >
-        <MessageCircle className="size-5" />
-      </div>
-
-      {/* Conteudo */}
-      <div className="min-w-0 flex-1">
-        <div className="flex items-center justify-between gap-2">
-          <div className="flex items-center gap-2">
-            <span className={cn("text-sm font-semibold", hasUnread ? "text-red-700" : "text-slate-900")}>
-              #{session.ticketRef}
-            </span>
-            {/* Indicador online/offline */}
-            {session.machineOnline !== undefined && (
-              session.machineOnline ? (
-                <span className="size-2 rounded-full bg-emerald-500" />
-              ) : (
-                <WifiOff className="size-3 text-slate-400" />
-              )
-            )}
-          </div>
-          <span className="text-xs text-slate-400">
-            {formatTime(session.lastActivityAt)}
-          </span>
-        </div>
-
-        <p className="mt-0.5 truncate text-sm text-slate-600">
-          {session.ticketSubject}
-        </p>
-
-        {session.machineHostname && (
-          <p className="mt-0.5 truncate text-xs text-slate-400">
-            {session.machineHostname}
-          </p>
-        )}
-      </div>
-
-      {/* Badge de nao lidos */}
-      {hasUnread && (
-        <div className="flex shrink-0 items-center justify-center">
-          <span className="flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold text-white">
-            {session.unreadCount > 9 ? "9+" : session.unreadCount}
-          </span>
-        </div>
-      )}
-    </button>
-  )
-}
diff --git a/src/components/chat/chat-session-list.tsx b/src/components/chat/chat-session-list.tsx
deleted file mode 100644
index dea0750..0000000
--- a/src/components/chat/chat-session-list.tsx
+++ /dev/null
@@ -1,110 +0,0 @@
-"use client"
-
-import { useMemo } from "react"
-import { MessageCircle, X } from "lucide-react"
-import { ChatSessionItem } from "./chat-session-item"
-
-type ChatSession = {
-  ticketId: string
-  ticketRef: number
-  ticketSubject: string
-  sessionId: string
-  agentId: string
-  unreadCount: number
-  lastActivityAt: number
-  machineHostname?: string | null
-  machineOnline?: boolean
-}
-
-type ChatSessionListProps = {
-  sessions: ChatSession[]
-  activeTicketId?: string | null
-  onSelectSession: (ticketId: string) => void
-  onClose: () => void
-  onMinimize: () => void
-}
-
-export function ChatSessionList({
-  sessions,
-  activeTicketId,
-  onSelectSession,
-  onClose,
-  onMinimize,
-}: ChatSessionListProps) {
-  // Ordenar: nao lidos primeiro, depois por ultima atividade (desc)
-  const sortedSessions = useMemo(() => {
-    return [...sessions].sort((a, b) => {
-      // Nao lidos primeiro
-      if (a.unreadCount > 0 && b.unreadCount === 0) return -1
-      if (a.unreadCount === 0 && b.unreadCount > 0) return 1
-      // Depois por ultima atividade (mais recente primeiro)
-      return b.lastActivityAt - a.lastActivityAt
-    })
-  }, [sessions])
-
-  const totalUnread = sessions.reduce((sum, s) => sum + s.unreadCount, 0)
-
-  return (
-    <div className="flex h-full flex-col">
-      {/* Header */}
-      <div className="flex items-center justify-between border-b border-slate-200 bg-white px-4 py-3">
-        <div className="flex items-center gap-3">
-          <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
-            <MessageCircle className="size-5" />
-          </div>
-          <div>
-            <p className="text-sm font-semibold text-slate-900">Chats</p>
-            <p className="text-xs text-slate-500">
-              {sessions.length} conversa{sessions.length !== 1 ? "s" : ""} ativa{sessions.length !== 1 ? "s" : ""}
-              {totalUnread > 0 && (
-                <span className="ml-1 text-red-500">
-                  ({totalUnread} não lida{totalUnread !== 1 ? "s" : ""})
-                </span>
-              )}
-            </p>
-          </div>
-        </div>
-        <div className="flex items-center gap-1">
-          <button
-            onClick={onMinimize}
-            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-          >
-            <svg className="size-4" fill="none" viewBox="0 0 24 24" stroke="currentColor">
-              <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M20 12H4" />
-            </svg>
-          </button>
-          <button
-            onClick={onClose}
-            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-          >
-            <X className="size-4" />
-          </button>
-        </div>
-      </div>
-
-      {/* Lista de sessoes */}
-      <div className="flex-1 overflow-y-auto bg-white">
-        {sortedSessions.length === 0 ? (
-          <div className="flex h-full flex-col items-center justify-center p-4 text-center">
-            <div className="flex size-12 items-center justify-center rounded-full bg-slate-100">
-              <MessageCircle className="size-6 text-slate-400" />
-            </div>
-            <p className="mt-3 text-sm font-medium text-slate-600">Nenhum chat ativo</p>
-            <p className="mt-1 text-xs text-slate-400">
-              Inicie um chat em um ticket para comecar
-            </p>
-          </div>
-        ) : (
-          sortedSessions.map((session) => (
-            <ChatSessionItem
-              key={session.ticketId}
-              session={session}
-              isActive={session.ticketId === activeTicketId}
-              onClick={() => onSelectSession(session.ticketId)}
-            />
-          ))
-        )}
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/chat/chat-widget-provider.tsx b/src/components/chat/chat-widget-provider.tsx
deleted file mode 100644
index 3993127..0000000
--- a/src/components/chat/chat-widget-provider.tsx
+++ /dev/null
@@ -1,43 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import dynamic from "next/dynamic"
-import { api } from "@/convex/_generated/api"
-import { useAuth } from "@/lib/auth-client"
-import { isAgentOrAdmin } from "@/lib/authz"
-
-// Verifica se a API do liveChat existe
-function checkLiveChatApiExists() {
-  try {
-    return typeof api.liveChat?.listAgentSessions !== "undefined"
-  } catch {
-    return false
-  }
-}
-
-// Importacao dinamica para evitar problemas de SSR
-const ChatWidget = dynamic(
-  () => import("./chat-widget").then((mod) => ({ default: mod.ChatWidget })),
-  { ssr: false, loading: () => null }
-)
-
-export function ChatWidgetProvider() {
-  const { role, isLoading } = useAuth()
-  const [mounted, setMounted] = useState(false)
-
-  useEffect(() => {
-    setMounted(true)
-  }, [])
-
-  // Evita hydration mismatch - so renderiza apos montar no cliente
-  if (!mounted) return null
-  if (isLoading) return null
-  if (!isAgentOrAdmin(role)) return null
-
-  // Nao renderiza se a API nao existir (Convex nao sincronizado)
-  if (!checkLiveChatApiExists()) {
-    return null
-  }
-
-  return <ChatWidget />
-}
diff --git a/src/components/chat/chat-widget.tsx b/src/components/chat/chat-widget.tsx
deleted file mode 100644
index 90d7dff..0000000
--- a/src/components/chat/chat-widget.tsx
+++ /dev/null
@@ -1,1037 +0,0 @@
-"use client"
-
-import Image from "next/image"
-import { useCallback, useEffect, useRef, useState } from "react"
-import { useAction, useMutation, useQuery } from "convex/react"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { useAuth } from "@/lib/auth-client"
-import { Button } from "@/components/ui/button"
-import { Spinner } from "@/components/ui/spinner"
-import { cn } from "@/lib/utils"
-import { toast } from "sonner"
-import {
-  MessageCircle,
-  Send,
-  X,
-  Minimize2,
-  User,
-  ChevronDown,
-  ChevronLeft,
-  WifiOff,
-  XCircle,
-  Paperclip,
-  FileText,
-  Image as ImageIcon,
-  Download,
-  ExternalLink,
-  Eye,
-  Check,
-} from "lucide-react"
-import { ChatSessionList } from "./chat-session-list"
-
-const MAX_MESSAGE_LENGTH = 4000
-const MAX_ATTACHMENT_SIZE = 5 * 1024 * 1024 // 5MB
-const MAX_ATTACHMENTS = 5
-const STORAGE_KEY = "chat-widget-state"
-
-type ViewMode = "list" | "chat"
-
-type ChatWidgetState = {
-  isOpen: boolean
-  isMinimized: boolean
-  activeTicketId: string | null
-  viewMode: ViewMode
-}
-
-function formatTime(timestamp: number) {
-  return new Date(timestamp).toLocaleTimeString("pt-BR", {
-    hour: "2-digit",
-    minute: "2-digit",
-  })
-}
-
-function formatDateSeparator(timestamp: number) {
-  const date = new Date(timestamp)
-  const today = new Date()
-  const yesterday = new Date(today)
-  yesterday.setDate(yesterday.getDate() - 1)
-
-  const isToday = date.toDateString() === today.toDateString()
-  const isYesterday = date.toDateString() === yesterday.toDateString()
-
-  if (isToday) return "Hoje"
-  if (isYesterday) return "Ontem"
-
-  return date.toLocaleDateString("pt-BR", {
-    weekday: "long",
-    day: "2-digit",
-    month: "long",
-  })
-}
-
-function getDateKey(timestamp: number) {
-  return new Date(timestamp).toDateString()
-}
-
-// Componente separador de data (estilo WhatsApp)
-function DateSeparator({ timestamp }: { timestamp: number }) {
-  return (
-    <div className="flex items-center justify-center py-2">
-      <div className="rounded-full bg-slate-200/80 px-3 py-1 text-xs font-medium text-slate-600">
-        {formatDateSeparator(timestamp)}
-      </div>
-    </div>
-  )
-}
-
-type ChatSession = {
-  ticketId: string
-  ticketRef: number
-  ticketSubject: string
-  sessionId: string
-  agentId: string
-  unreadCount: number
-  lastActivityAt: number
-}
-
-type UploadedFile = {
-  storageId: string
-  name: string
-  size: number
-  type: string
-  previewUrl?: string
-}
-
-type ChatAttachment = {
-  storageId: Id<"_storage">
-  name: string
-  size: number | null
-  type: string | null
-}
-
-type ChatData = {
-  ticketId: string
-  chatEnabled: boolean
-  status: string
-  canPost: boolean
-  reopenDeadline: number | null
-  liveChat?: {
-    hasMachine: boolean
-    machineOnline: boolean
-    machineHostname: string | null
-    activeSession: {
-      sessionId: Id<"liveChatSessions">
-      agentId: Id<"users">
-      agentName: string | null
-      startedAt: number
-      unreadByAgent: number
-    } | null
-  }
-  messages: Array<{
-    id: Id<"ticketChatMessages">
-    body: string
-    createdAt: number
-    updatedAt: number
-    authorId: string
-    authorName: string | null
-    authorEmail: string | null
-    attachments: ChatAttachment[]
-    readBy: Array<{ userId: string; readAt: number }>
-  }>
-}
-
-// Componente de preview de anexo na mensagem
-function MessageAttachment({ attachment }: { attachment: ChatAttachment }) {
-  const getFileUrl = useAction(api.files.getUrl)
-  const [url, setUrl] = useState<string | null>(null)
-  const [loading, setLoading] = useState(true)
-
-  useEffect(() => {
-    let cancelled = false
-    async function loadUrl() {
-      try {
-        const fileUrl = await getFileUrl({ storageId: attachment.storageId })
-        if (!cancelled && fileUrl) {
-          setUrl(fileUrl)
-        }
-      } catch (error) {
-        console.error("Erro ao carregar anexo:", error)
-      } finally {
-        if (!cancelled) setLoading(false)
-      }
-    }
-    loadUrl()
-    return () => { cancelled = true }
-  }, [attachment.storageId, getFileUrl])
-
-  const isImage = attachment.type?.startsWith("image/")
-  const [downloading, setDownloading] = useState(false)
-  const [downloaded, setDownloaded] = useState(false)
-
-  const handleView = () => {
-    if (!url) return
-    window.open(url, "_blank", "noopener,noreferrer")
-  }
-
-  const handleDownload = async () => {
-    if (!url || downloading) return
-    setDownloading(true)
-    try {
-      const response = await fetch(url)
-      const blob = await response.blob()
-      const downloadUrl = URL.createObjectURL(blob)
-      const a = document.createElement("a")
-      a.href = downloadUrl
-      a.download = attachment.name
-      document.body.appendChild(a)
-      a.click()
-      document.body.removeChild(a)
-      URL.revokeObjectURL(downloadUrl)
-      setDownloaded(true)
-      setTimeout(() => setDownloaded(false), 2000)
-    } catch (error) {
-      toast.error("Erro ao baixar arquivo")
-    } finally {
-      setDownloading(false)
-    }
-  }
-
-  if (loading) {
-    return (
-      <div className="flex size-12 items-center justify-center rounded-lg border border-slate-200 bg-slate-50">
-        <Spinner className="size-4 text-slate-400" />
-      </div>
-    )
-  }
-
-  if (isImage && url) {
-    return (
-      <div className="group relative overflow-hidden rounded-lg border border-slate-200">
-        {/* eslint-disable-next-line @next/next/no-img-element */}
-        <img
-          src={url}
-          alt={attachment.name}
-          className="size-16 cursor-pointer object-cover"
-          onClick={handleView}
-        />
-        <div className="absolute inset-0 flex items-center justify-center gap-1 bg-black/50 opacity-0 transition-opacity group-hover:opacity-100">
-          <button
-            onClick={handleView}
-            className="flex size-6 items-center justify-center rounded-full bg-white/20 hover:bg-white/30"
-          >
-            <Eye className="size-3.5 text-white" />
-          </button>
-          <button
-            onClick={handleDownload}
-            disabled={downloading}
-            className="flex size-6 items-center justify-center rounded-full bg-white/20 hover:bg-white/30"
-          >
-            {downloading ? (
-              <Spinner className="size-3 text-white" />
-            ) : downloaded ? (
-              <Check className="size-3.5 text-emerald-400" />
-            ) : (
-              <Download className="size-3.5 text-white" />
-            )}
-          </button>
-        </div>
-      </div>
-    )
-  }
-
-  return (
-    <div className="flex items-center gap-1.5 rounded-lg border border-slate-200 bg-slate-50 px-2 py-1.5 text-xs">
-      <FileText className="size-4 text-slate-500" />
-      <span className="max-w-[80px] truncate text-slate-700">{attachment.name}</span>
-      <button
-        onClick={handleView}
-        className="rounded p-0.5 hover:bg-slate-200"
-      >
-        <Eye className="size-3 text-slate-400" />
-      </button>
-      <button
-        onClick={handleDownload}
-        disabled={downloading}
-        className="rounded p-0.5 hover:bg-slate-200"
-      >
-        {downloading ? (
-          <Spinner className="size-3 text-slate-400" />
-        ) : downloaded ? (
-          <Check className="size-3 text-emerald-500" />
-        ) : (
-          <Download className="size-3 text-slate-400" />
-        )}
-      </button>
-    </div>
-  )
-}
-
-export function ChatWidget() {
-  // Detectar se esta rodando no Tauri (desktop) - nesse caso, nao renderizar
-  // pois o chat nativo do Tauri ja esta disponivel
-  const isTauriContext = typeof window !== "undefined" && "__TAURI__" in window
-
-  const { convexUserId, isStaff } = useAuth()
-  const viewerId = isStaff ? (convexUserId ?? null) : null
-
-  // Inicializar estado a partir do localStorage (para persistir entre reloads)
-  const [isOpen, setIsOpen] = useState(() => {
-    if (typeof window === "undefined") return false
-    try {
-      const saved = localStorage.getItem(STORAGE_KEY)
-      if (saved) {
-        const state = JSON.parse(saved) as ChatWidgetState
-        return state.isOpen
-      }
-    } catch {}
-    return false
-  })
-  const [isMinimized, setIsMinimized] = useState(() => {
-    if (typeof window === "undefined") return false
-    try {
-      const saved = localStorage.getItem(STORAGE_KEY)
-      if (saved) {
-        const state = JSON.parse(saved) as ChatWidgetState
-        return state.isMinimized
-      }
-    } catch {}
-    return false
-  })
-  const [activeTicketId, setActiveTicketId] = useState<string | null>(() => {
-    if (typeof window === "undefined") return null
-    try {
-      const saved = localStorage.getItem(STORAGE_KEY)
-      if (saved) {
-        const state = JSON.parse(saved) as ChatWidgetState
-        return state.activeTicketId
-      }
-    } catch {}
-    return null
-  })
-  const [viewMode, setViewMode] = useState<ViewMode>(() => {
-    if (typeof window === "undefined") return "list"
-    try {
-      const saved = localStorage.getItem(STORAGE_KEY)
-      if (saved) {
-        const state = JSON.parse(saved) as ChatWidgetState
-        return state.viewMode ?? "list"
-      }
-    } catch {}
-    return "list"
-  })
-  const [draft, setDraft] = useState("")
-  const [isSending, setIsSending] = useState(false)
-  const [isEndingChat, setIsEndingChat] = useState(false)
-  const [attachments, setAttachments] = useState<UploadedFile[]>([])
-  const [isUploading, setIsUploading] = useState(false)
-  const [isDragging, setIsDragging] = useState(false)
-
-  const messagesEndRef = useRef<HTMLDivElement | null>(null)
-  const inputRef = useRef<HTMLTextAreaElement | null>(null)
-  const fileInputRef = useRef<HTMLInputElement | null>(null)
-  const dropAreaRef = useRef<HTMLDivElement | null>(null)
-  const hasInitializedSessionsRef = useRef(false)
-  const prevSessionIdsRef = useRef<Set<string>>(new Set())
-
-  // Buscar sessões de chat ativas do agente
-  const activeSessions = useQuery(
-    api.liveChat.listAgentSessions,
-    viewerId ? { agentId: viewerId as Id<"users"> } : "skip"
-  ) as ChatSession[] | undefined
-
-  // Buscar mensagens do chat ativo
-  const chat = useQuery(
-    api.tickets.listChatMessages,
-    viewerId && activeTicketId
-      ? { ticketId: activeTicketId as Id<"tickets">, viewerId: viewerId as Id<"users"> }
-      : "skip"
-  ) as ChatData | null | undefined
-
-  const postChatMessage = useMutation(api.tickets.postChatMessage)
-  const markChatRead = useMutation(api.tickets.markChatRead)
-  const endLiveChat = useMutation(api.liveChat.endSession)
-  const generateUploadUrl = useAction(api.files.generateUploadUrl)
-
-  const messages = chat?.messages ?? []
-  const totalUnread = activeSessions?.reduce((sum, s) => sum + s.unreadCount, 0) ?? 0
-  const liveChat = chat?.liveChat
-  const machineOnline = liveChat?.machineOnline ?? false
-  const machineHostname = liveChat?.machineHostname
-
-  // Sincronizar estado entre abas usando evento storage do localStorage
-  // O evento storage dispara automaticamente em TODAS as outras abas quando localStorage muda
-  useEffect(() => {
-    if (typeof window === "undefined") return
-
-    const handleStorageChange = (event: StorageEvent) => {
-      // Ignorar mudancas em outras chaves
-      if (event.key !== STORAGE_KEY) return
-      // Ignorar se nao tem valor novo
-      if (!event.newValue) return
-
-      try {
-        const state = JSON.parse(event.newValue) as ChatWidgetState
-        setIsOpen(state.isOpen)
-        setIsMinimized(state.isMinimized)
-        setViewMode(state.viewMode ?? "list")
-        if (state.activeTicketId) {
-          setActiveTicketId(state.activeTicketId)
-        }
-      } catch {}
-    }
-
-    window.addEventListener("storage", handleStorageChange)
-    return () => window.removeEventListener("storage", handleStorageChange)
-  }, [])
-
-  // Salvar estado no localStorage quando muda (dispara evento storage em outras abas)
-  useEffect(() => {
-    if (typeof window === "undefined") return
-
-    const state: ChatWidgetState = {
-      isOpen,
-      isMinimized,
-      activeTicketId,
-      viewMode,
-    }
-
-    // Salvar no localStorage (isso dispara evento storage em outras abas automaticamente)
-    try {
-      localStorage.setItem(STORAGE_KEY, JSON.stringify(state))
-    } catch {}
-  }, [isOpen, isMinimized, activeTicketId, viewMode])
-
-  // Auto-selecionar modo e sessao baseado na quantidade de sessoes
-  useEffect(() => {
-    if (!activeSessions) return
-
-    if (activeSessions.length === 0) {
-      // Sem sessoes, limpar estado
-      setActiveTicketId(null)
-      setViewMode("list")
-    } else if (activeSessions.length === 1) {
-      // Apenas 1 sessao, ir direto para chat
-      setActiveTicketId(activeSessions[0].ticketId)
-      setViewMode("chat")
-    } else if (!activeTicketId) {
-      // Multiplas sessoes mas nenhuma selecionada, mostrar lista
-      setViewMode("list")
-    }
-  }, [activeSessions, activeTicketId])
-
-  // Auto-abrir o widget quando ESTE agente iniciar uma nova sessão de chat.
-  // Nao roda na montagem inicial para nao sobrescrever o estado do localStorage.
-  useEffect(() => {
-    if (!activeSessions) return
-
-    const currentIds = new Set(activeSessions.map((s) => s.sessionId))
-
-    if (!hasInitializedSessionsRef.current) {
-      prevSessionIdsRef.current = currentIds
-      hasInitializedSessionsRef.current = true
-      return
-    }
-
-    const newSessions = activeSessions.filter((s) => !prevSessionIdsRef.current.has(s.sessionId))
-    prevSessionIdsRef.current = currentIds
-
-    if (newSessions.length === 0) return
-    if (!viewerId) return
-
-    const mine = newSessions.find((s) => s.agentId === viewerId) ?? null
-    if (!mine) return
-
-    setIsOpen(true)
-    setIsMinimized(false)
-    setActiveTicketId(mine.ticketId)
-  }, [activeSessions, viewerId])
-
-  // Scroll para última mensagem
-  useEffect(() => {
-    if (messagesEndRef.current && isOpen && !isMinimized) {
-      messagesEndRef.current.scrollIntoView({ behavior: "smooth" })
-    }
-  }, [messages.length, isOpen, isMinimized])
-
-  // Ref para rastrear se ja marcamos como lidas nesta abertura do chat
-  const hasMarkedReadRef = useRef<boolean>(false)
-
-  // Reset da flag quando fecha ou minimiza o chat
-  useEffect(() => {
-    if (!isOpen || isMinimized) {
-      hasMarkedReadRef.current = false
-    }
-  }, [isOpen, isMinimized])
-
-  // Marcar mensagens como lidas ao abrir/mostrar chat
-  // Usa um pequeno delay para garantir que o chat carregou
-  useEffect(() => {
-    // So marca quando o widget esta aberto, expandido e a aba esta ativa
-    if (!isOpen || isMinimized) return
-    if (!viewerId || !activeTicketId) return
-    if (typeof document !== "undefined" && document.visibilityState === "hidden") return
-
-    // Se ainda nao temos chat carregado, aguardar
-    if (!chat) return
-
-    // Evitar marcar multiplas vezes na mesma abertura
-    if (hasMarkedReadRef.current) return
-
-    const unreadIds = chat.messages
-      ?.filter((msg) => !msg.readBy?.some((r) => r.userId === viewerId))
-      .map((msg) => msg.id) ?? []
-
-    if (unreadIds.length === 0) {
-      // Mesmo sem mensagens nao lidas, marcar que ja processamos
-      hasMarkedReadRef.current = true
-      return
-    }
-
-    // Marcar como lidas com pequeno delay para garantir estabilidade
-    const timeoutId = setTimeout(() => {
-      markChatRead({
-        ticketId: activeTicketId as Id<"tickets">,
-        actorId: viewerId as Id<"users">,
-        messageIds: unreadIds,
-      })
-        .then(() => {
-          hasMarkedReadRef.current = true
-        })
-        .catch(console.error)
-    }, 100)
-
-    return () => clearTimeout(timeoutId)
-  }, [viewerId, chat, activeTicketId, isOpen, isMinimized, markChatRead])
-
-  // Upload de arquivos
-  const uploadFiles = useCallback(async (files: File[]) => {
-    const maxFiles = MAX_ATTACHMENTS - attachments.length
-    const validFiles = files
-      .filter(f => f.size <= MAX_ATTACHMENT_SIZE)
-      .slice(0, maxFiles)
-
-    if (validFiles.length < files.length) {
-      toast.error(`Alguns arquivos ignorados (máx. ${MAX_ATTACHMENTS} arquivos, 5MB cada)`)
-    }
-
-    if (validFiles.length === 0) return
-
-    setIsUploading(true)
-    try {
-      for (const file of validFiles) {
-        const uploadUrl = await generateUploadUrl()
-        const response = await fetch(uploadUrl, {
-          method: "POST",
-          headers: { "Content-Type": file.type },
-          body: file,
-        })
-        const { storageId } = await response.json()
-
-        const previewUrl = file.type.startsWith("image/")
-          ? URL.createObjectURL(file)
-          : undefined
-
-        setAttachments(prev => [...prev, {
-          storageId,
-          name: file.name,
-          size: file.size,
-          type: file.type,
-          previewUrl,
-        }])
-      }
-    } catch (error) {
-      console.error("Erro no upload:", error)
-      toast.error("Erro ao enviar arquivo")
-    } finally {
-      setIsUploading(false)
-    }
-  }, [attachments.length, generateUploadUrl])
-
-  const handleFileSelect = async (e: React.ChangeEvent<HTMLInputElement>) => {
-    const files = Array.from(e.target.files ?? [])
-    if (files.length > 0) {
-      await uploadFiles(files)
-    }
-    e.target.value = ""
-  }
-
-  const removeAttachment = (index: number) => {
-    setAttachments(prev => {
-      const removed = prev[index]
-      if (removed?.previewUrl) {
-        URL.revokeObjectURL(removed.previewUrl)
-      }
-      return prev.filter((_, i) => i !== index)
-    })
-  }
-
-  // Drag and drop handlers
-  const handleDragOver = (e: React.DragEvent) => {
-    e.preventDefault()
-    e.stopPropagation()
-    setIsDragging(true)
-  }
-
-  const handleDragLeave = (e: React.DragEvent) => {
-    e.preventDefault()
-    e.stopPropagation()
-    if (!dropAreaRef.current?.contains(e.relatedTarget as Node)) {
-      setIsDragging(false)
-    }
-  }
-
-  const handleDrop = async (e: React.DragEvent) => {
-    e.preventDefault()
-    e.stopPropagation()
-    setIsDragging(false)
-
-    const files = Array.from(e.dataTransfer.files)
-    if (files.length > 0) {
-      await uploadFiles(files)
-    }
-  }
-
-  const handleSend = async () => {
-    if (!viewerId || !activeTicketId) return
-    if (!draft.trim() && attachments.length === 0) return
-    if (draft.length > MAX_MESSAGE_LENGTH) {
-      toast.error(`Mensagem muito longa (máx. ${MAX_MESSAGE_LENGTH} caracteres).`)
-      return
-    }
-
-    setIsSending(true)
-    try {
-      await postChatMessage({
-        ticketId: activeTicketId as Id<"tickets">,
-        actorId: viewerId as Id<"users">,
-        body: draft.trim(),
-        attachments: attachments.map(a => ({
-          storageId: a.storageId as unknown as Id<"_storage">,
-          name: a.name,
-          size: a.size,
-          type: a.type,
-        })),
-      })
-      setDraft("")
-      // Limpar previews
-      attachments.forEach(a => {
-        if (a.previewUrl) URL.revokeObjectURL(a.previewUrl)
-      })
-      setAttachments([])
-      inputRef.current?.focus()
-      // Scroll para o final após enviar (com pequeno delay para garantir que a mensagem foi renderizada)
-      setTimeout(() => {
-        messagesEndRef.current?.scrollIntoView({ behavior: "smooth" })
-      }, 100)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível enviar a mensagem.")
-    } finally {
-      setIsSending(false)
-    }
-  }
-
-  const handleEndChat = async () => {
-    if (!viewerId || !liveChat?.activeSession?.sessionId || isEndingChat) return
-    setIsEndingChat(true)
-    toast.dismiss("live-chat")
-    try {
-      await endLiveChat({
-        sessionId: liveChat.activeSession.sessionId,
-        actorId: viewerId as Id<"users">,
-      })
-      toast.success("Chat ao vivo encerrado.", { id: "live-chat" })
-      if (activeSessions && activeSessions.length <= 1) {
-        setIsOpen(false)
-        setActiveTicketId(null)
-      } else {
-        const nextSession = activeSessions?.find((s) => s.ticketId !== activeTicketId)
-        if (nextSession) {
-          setActiveTicketId(nextSession.ticketId)
-        }
-      }
-    } catch (error: unknown) {
-      const message = error instanceof Error ? error.message : "Não foi possível encerrar o chat"
-      toast.error(message, { id: "live-chat" })
-    } finally {
-      setIsEndingChat(false)
-    }
-  }
-
-  const handleKeyDown = (e: React.KeyboardEvent) => {
-    if (e.key === "Enter" && !e.shiftKey) {
-      e.preventDefault()
-      handleSend()
-    }
-  }
-
-  // Handlers para navegacao lista/chat
-  const handleSelectSession = (ticketId: string) => {
-    setActiveTicketId(ticketId)
-    setViewMode("chat")
-  }
-
-  const handleBackToList = () => {
-    setViewMode("list")
-  }
-
-  // Nao mostrar se esta no Tauri (usa o chat nativo)
-  if (isTauriContext) return null
-
-  // Nao mostrar se nao logado ou sem sessoes
-  if (!viewerId) return null
-  if (!activeSessions || activeSessions.length === 0) {
-    // Limpar estado salvo quando nao ha sessoes
-    if (typeof window !== "undefined") {
-      try {
-        localStorage.removeItem(STORAGE_KEY)
-      } catch {}
-    }
-    return null
-  }
-
-  const activeSession = activeSessions.find((s) => s.ticketId === activeTicketId)
-
-  return (
-    <div className="fixed bottom-4 right-4 z-50 flex flex-col items-end gap-2">
-      {/* Widget aberto */}
-      {isOpen && !isMinimized && (
-        <div className="flex h-[520px] w-[400px] flex-col overflow-hidden rounded-2xl border border-slate-200 bg-white shadow-2xl">
-          {/* Modo Lista - mostra quando viewMode === "list" e ha multiplas sessoes */}
-          {viewMode === "list" && activeSessions.length > 1 ? (
-            <ChatSessionList
-              sessions={activeSessions}
-              activeTicketId={activeTicketId}
-              onSelectSession={handleSelectSession}
-              onClose={() => setIsOpen(false)}
-              onMinimize={() => setIsMinimized(true)}
-            />
-          ) : (
-            <>
-              {/* Header - Modo Chat */}
-              <div className="flex items-center justify-between border-b border-slate-200 bg-white px-4 py-3">
-                <div className="flex items-center gap-3">
-                  {/* Botao voltar para lista (quando ha multiplas sessoes) */}
-                  {activeSessions.length > 1 && (
-                    <button
-                      onClick={handleBackToList}
-                      className="flex size-8 items-center justify-center rounded-lg text-slate-500 hover:bg-slate-100"
-                    >
-                      <ChevronLeft className="size-5" />
-                    </button>
-                  )}
-                  <div>
-                    <div className="flex items-center gap-2">
-                      <p className="text-sm font-semibold text-slate-900">
-                        #{activeSession?.ticketRef ?? activeTicketId?.slice(-4)}
-                      </p>
-                      {/* Indicador online/offline */}
-                      {liveChat?.hasMachine && (
-                        machineOnline ? (
-                          <span className="flex items-center gap-1.5 text-xs text-emerald-600">
-                            <span className="size-2 rounded-full bg-emerald-500 animate-pulse" />
-                            Online
-                          </span>
-                        ) : (
-                          <span className="flex items-center gap-1.5 text-xs text-slate-400">
-                            <WifiOff className="size-3" />
-                            Offline
-                          </span>
-                        )
-                      )}
-                    </div>
-                    {activeSession && (
-                      <div className="flex flex-col">
-                        <a
-                          href={`/tickets/${activeTicketId}`}
-                          target="_blank"
-                          rel="noopener noreferrer"
-                          className="group flex items-center gap-1 text-xs text-slate-500 hover:text-slate-900 transition-colors"
-                        >
-                          <span className="max-w-[160px] truncate">{activeSession.ticketSubject}</span>
-                          <ExternalLink className="size-3 opacity-0 group-hover:opacity-100 transition-opacity" />
-                        </a>
-                        {machineHostname && (
-                          <span className="max-w-[140px] truncate text-xs text-slate-400" title={machineHostname}>
-                            {machineHostname}
-                          </span>
-                        )}
-                      </div>
-                    )}
-                  </div>
-                </div>
-                <div className="flex items-center gap-1">
-                  {/* Botao encerrar chat */}
-                  <Button
-                    variant="ghost"
-                    size="sm"
-                    onClick={handleEndChat}
-                    disabled={isEndingChat}
-                    className="gap-1.5 border border-red-300 text-red-600 hover:border-red-400 hover:bg-red-50 hover:text-red-700"
-                  >
-                    {isEndingChat ? (
-                      <Spinner className="size-3.5" />
-                    ) : (
-                      <XCircle className="size-3.5" />
-                    )}
-                    <span className="hidden sm:inline">Encerrar</span>
-                  </Button>
-                  <button
-                    onClick={() => setIsMinimized(true)}
-                    className="ml-2 rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-                  >
-                    <Minimize2 className="size-4" />
-                  </button>
-                  <button
-                    onClick={() => setIsOpen(false)}
-                    className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-                  >
-                    <X className="size-4" />
-                  </button>
-                </div>
-              </div>
-
-          {/* Aviso de máquina offline */}
-          {liveChat?.hasMachine && !machineOnline && (
-            <div className="border-b border-amber-200 bg-amber-50 px-3 py-2">
-              <p className="flex items-center gap-2 text-xs text-amber-700">
-                <WifiOff className="size-3" />
-                A máquina está offline. Mensagens serão entregues quando voltar.
-              </p>
-            </div>
-          )}
-
-          {/* Mensagens */}
-          <div className="flex-1 overflow-y-auto bg-slate-50/50 p-4">
-            {!chat ? (
-              <div className="flex h-full items-center justify-center">
-                <Spinner className="size-6 text-slate-400" />
-              </div>
-            ) : messages.length === 0 ? (
-              <div className="flex h-full flex-col items-center justify-center text-center">
-                <div className="flex size-12 items-center justify-center rounded-full bg-slate-100">
-                  <MessageCircle className="size-6 text-slate-400" />
-                </div>
-                <p className="mt-3 text-sm font-medium text-slate-600">Nenhuma mensagem</p>
-                <p className="mt-1 text-xs text-slate-400">Envie uma mensagem para o cliente</p>
-              </div>
-            ) : (
-              <div className="space-y-3">
-                {messages.map((msg, index) => {
-                  const isOwn = String(msg.authorId) === String(viewerId)
-                  const bodyText = msg.body?.trim() ?? ""
-                  const shouldShowBody =
-                    bodyText.length > 0 &&
-                    !(bodyText === "[Anexo]" && (msg.attachments?.length ?? 0) > 0)
-                  
-                  // Verificar se precisa mostrar separador de data
-                  const prevMsg = index > 0 ? messages[index - 1] : null
-                  const showDateSeparator = !prevMsg || getDateKey(msg.createdAt) !== getDateKey(prevMsg.createdAt)
-                  
-                  return (
-                    <div key={msg.id}>
-                      {showDateSeparator && <DateSeparator timestamp={msg.createdAt} />}
-                      <div
-                        className={cn("flex gap-2", isOwn ? "flex-row-reverse" : "flex-row")}
-                    >
-                      <div
-                        className={cn(
-                          "flex size-7 shrink-0 items-center justify-center rounded-full",
-                          isOwn ? "bg-black text-white" : "bg-slate-200 text-slate-600"
-                        )}
-                      >
-                        {isOwn ? <MessageCircle className="size-3.5" /> : <User className="size-3.5" />}
-                      </div>
-                      <div
-                        className={cn(
-                          "max-w-[75%] rounded-2xl px-3 py-2",
-                          isOwn
-                            ? "rounded-br-md bg-black text-white"
-                            : "rounded-bl-md border border-slate-100 bg-white text-slate-900 shadow-sm"
-                        )}
-                      >
-                        {!isOwn && (
-                          <p className="mb-0.5 text-xs font-medium text-slate-500">
-                            {msg.authorName ?? "Cliente"}
-                          </p>
-                        )}
-                        {shouldShowBody && <p className="whitespace-pre-wrap text-sm">{msg.body}</p>}
-                        {/* Anexos da mensagem */}
-                        {msg.attachments && msg.attachments.length > 0 && (
-                          <div className={cn("mt-2 flex flex-wrap gap-1.5", isOwn && "justify-end")}>
-                            {msg.attachments.map((att, i) => (
-                              <MessageAttachment key={i} attachment={att} />
-                            ))}
-                          </div>
-                        )}
-                        <p className={cn("mt-1 text-right text-xs", isOwn ? "text-white/60" : "text-slate-400")}>
-                          {formatTime(msg.createdAt)}
-                        </p>
-                      </div>
-                    </div>
-                    </div>
-                  )
-                })}
-                <div ref={messagesEndRef} />
-              </div>
-            )}
-          </div>
-
-          {/* Preview de anexos pendentes */}
-          {attachments.length > 0 && (
-            <div className="flex flex-wrap gap-2 border-t border-slate-100 bg-slate-50 p-2">
-              {attachments.map((file, index) => (
-                <div key={index} className="group relative">
-                  {file.type?.startsWith("image/") && file.previewUrl ? (
-                    /* eslint-disable-next-line @next/next/no-img-element */
-                    <img
-                      src={file.previewUrl}
-                      alt={file.name}
-                      className="size-14 rounded-lg border border-slate-200 object-cover"
-                    />
-                  ) : (
-                    <div className="flex size-14 items-center justify-center rounded-lg border border-slate-200 bg-white">
-                      <FileText className="size-5 text-slate-400" />
-                    </div>
-                  )}
-                  <button
-                    onClick={() => removeAttachment(index)}
-                    className="absolute -right-1.5 -top-1.5 flex size-5 items-center justify-center rounded-full bg-red-500 text-white opacity-0 transition-opacity group-hover:opacity-100"
-                  >
-                    <X className="size-3" />
-                  </button>
-                  <p className="mt-0.5 max-w-[56px] truncate text-center text-[10px] text-slate-500">
-                    {file.name}
-                  </p>
-                </div>
-              ))}
-              {isUploading && (
-                <div className="flex size-14 items-center justify-center rounded-lg border border-dashed border-slate-300 bg-slate-50">
-                  <Spinner className="size-5 text-slate-400" />
-                </div>
-              )}
-            </div>
-          )}
-
-          {/* Input com dropzone */}
-          <div
-            ref={dropAreaRef}
-            className="relative border-t border-slate-200 bg-white p-3"
-            onDragOver={handleDragOver}
-            onDragLeave={handleDragLeave}
-            onDrop={handleDrop}
-          >
-            {/* Overlay de drag */}
-            {isDragging && (
-              <div className="absolute inset-0 z-10 flex items-center justify-center rounded-b-2xl border-2 border-dashed border-primary bg-primary/5">
-                <p className="text-sm font-medium text-primary">Solte os arquivos aqui</p>
-              </div>
-            )}
-
-            <div className="flex items-end gap-2">
-              <textarea
-                ref={inputRef}
-                value={draft}
-                onChange={(e) => setDraft(e.target.value)}
-                onKeyDown={handleKeyDown}
-                placeholder="Digite sua mensagem..."
-                className="max-h-20 min-h-[36px] flex-1 resize-none rounded-lg border border-slate-200 px-3 py-2 text-sm focus:border-slate-400 focus:outline-none focus:ring-1 focus:ring-slate-400"
-                rows={1}
-                disabled={isSending}
-              />
-              {/* Botão de anexar */}
-              <Button
-                type="button"
-                variant="ghost"
-                size="icon"
-                className="size-9 text-slate-500 hover:bg-slate-100 hover:text-slate-700"
-                onClick={() => fileInputRef.current?.click()}
-                disabled={attachments.length >= MAX_ATTACHMENTS || isUploading}
-              >
-                {isUploading ? (
-                  <Spinner className="size-4" />
-                ) : (
-                  <Paperclip className="size-4" />
-                )}
-              </Button>
-              {/* Botão de enviar */}
-              <Button
-                type="button"
-                onClick={handleSend}
-                disabled={(!draft.trim() && attachments.length === 0) || isSending}
-                className="size-9 bg-black text-white hover:bg-black/90"
-                size="icon"
-              >
-                {isSending ? <Spinner className="size-4" /> : <Send className="size-4" />}
-              </Button>
-            </div>
-
-            <input
-              ref={fileInputRef}
-              type="file"
-              multiple
-              className="hidden"
-              onChange={handleFileSelect}
-              accept="image/*,.pdf,.doc,.docx,.xls,.xlsx,.txt,.csv"
-            />
-          </div>
-            </>
-          )}
-        </div>
-      )}
-
-      {/* Widget minimizado */}
-      {isOpen && isMinimized && (
-        <button
-          onClick={() => setIsMinimized(false)}
-          className="flex items-center gap-2 rounded-full bg-black px-4 py-2 text-white shadow-lg hover:bg-black/90"
-        >
-          <MessageCircle className="size-4" />
-          <span className="text-sm font-medium">
-            Chat #{activeSession?.ticketRef}
-          </span>
-          {/* Indicador online no minimizado */}
-          {liveChat?.hasMachine && (
-            <span
-              className={cn(
-                "size-2 rounded-full",
-                machineOnline ? "bg-emerald-400" : "bg-slate-400"
-              )}
-            />
-          )}
-          {totalUnread > 0 && (
-            <span className="flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold">
-              {totalUnread}
-            </span>
-          )}
-          <ChevronDown className="size-4" />
-        </button>
-      )}
-
-      {/* Botão flutuante */}
-      {!isOpen && (
-        <button
-          onClick={() => {
-            setIsOpen(true)
-            setIsMinimized(false)
-          }}
-          className="relative flex size-14 items-center justify-center rounded-full bg-black text-white shadow-lg transition-transform hover:scale-105 hover:bg-black/90"
-        >
-          <MessageCircle className="size-6" />
-          {totalUnread > 0 && (
-            <>
-              {/* Anel pulsante externo */}
-              <span className="absolute -right-1 -top-1 flex size-6 items-center justify-center">
-                <span className="absolute inline-flex size-full animate-ping rounded-full bg-red-400 opacity-75" />
-                <span className="relative flex size-6 items-center justify-center rounded-full bg-red-500 text-xs font-bold text-white">
-                  {totalUnread > 99 ? "99+" : totalUnread}
-                </span>
-              </span>
-            </>
-          )}
-        </button>
-      )}
-    </div>
-  )
-}
diff --git a/src/components/dashboard/dashboard-alerts-panel.tsx b/src/components/dashboard/dashboard-alerts-panel.tsx
deleted file mode 100644
index 8136575..0000000
--- a/src/components/dashboard/dashboard-alerts-panel.tsx
+++ /dev/null
@@ -1,122 +0,0 @@
-"use client"
-
-import Link from "next/link"
-import { useMemo } from "react"
-import { useQuery } from "convex/react"
-import { AlertTriangle, BellRing } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { cn } from "@/lib/utils"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Badge } from "@/components/ui/badge"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Button } from "@/components/ui/button"
-
-type AlertEntry = {
-  _id: string
-  companyName: string
-  usagePct: number
-  threshold: number
-  range: string
-  recipients: string[]
-  createdAt: number
-}
-
-export function DashboardAlertsPanel() {
-  const { convexUserId, isAdmin, session } = useAuth()
-  const tenantId = session?.user?.tenantId ?? DEFAULT_TENANT_ID
-  const enabled = Boolean(convexUserId && isAdmin)
-  const alerts = useQuery(
-    api.alerts.list,
-    enabled
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          limit: 5,
-        }
-      : "skip"
-  ) as AlertEntry[] | undefined
-
-  const items = useMemo(() => (alerts ?? []).slice(0, 5), [alerts])
-
-  return (
-    <Card className="rounded-3xl border border-border/60 shadow-sm">
-      <CardHeader className="flex flex-row items-center justify-between gap-4">
-        <div>
-          <CardTitle className="text-base font-semibold">Alertas automáticos</CardTitle>
-          <CardDescription>Últimos avisos disparados para gestores</CardDescription>
-        </div>
-        {isAdmin ? (
-          <Button variant="outline" size="sm" asChild>
-            <Link href="/admin/alerts">Configurar alertas</Link>
-          </Button>
-        ) : null}
-      </CardHeader>
-      <CardContent className="space-y-3">
-        {!enabled ? (
-          <div className="flex flex-col items-center gap-3 rounded-2xl border border-dashed border-border/60 bg-muted/40 px-4 py-6 text-center text-sm text-muted-foreground">
-            <BellRing className="size-6" />
-            <p>Apenas administradores podem visualizar os alertas disparados.</p>
-          </div>
-        ) : alerts === undefined ? (
-          <div className="space-y-2">
-            {Array.from({ length: 3 }).map((_, index) => (
-              <Skeleton key={`alerts-skeleton-${index}`} className="h-16 w-full rounded-2xl" />
-            ))}
-          </div>
-        ) : items.length === 0 ? (
-          <div className="rounded-2xl border border-dashed border-border/60 bg-muted/40 px-4 py-6 text-center text-sm text-muted-foreground">
-            Nenhum alerta disparado recentemente. Configure thresholds personalizados para acompanhar consumo de horas e SLAs.
-          </div>
-        ) : (
-          <div className="space-y-2">
-            {items.map((entry) => (
-              <AlertRow key={entry._id} entry={entry} />
-            ))}
-          </div>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
-
-function AlertRow({ entry }: { entry: AlertEntry }) {
-  const exceeded = entry.usagePct >= entry.threshold
-  const severityClass = exceeded ? "text-amber-600 bg-amber-50" : "text-emerald-600 bg-emerald-50"
-
-  return (
-    <div className="flex flex-col gap-2 rounded-2xl border border-border/60 bg-white/90 px-4 py-3 shadow-sm">
-      <div className="flex items-center justify-between gap-2">
-        <div className="flex items-center gap-2">
-          <div className={cn("rounded-full p-1", severityClass)}>
-            <AlertTriangle className="size-4" />
-          </div>
-          <p className="text-sm font-semibold text-neutral-800">{entry.companyName}</p>
-        </div>
-        <Badge variant="outline" className="rounded-full border-border/60 px-3 py-1 text-xs">{entry.range}</Badge>
-      </div>
-      <div className="flex flex-wrap items-center gap-3 text-xs text-neutral-500">
-        <span>
-          Uso {entry.usagePct.toFixed(1)}% • Limite {entry.threshold}%
-        </span>
-        {entry.recipients.length ? (
-          <span className="truncate">
-            Destinatários: <strong>{entry.recipients.slice(0, 2).join(", ")}</strong>
-            {entry.recipients.length > 2 ? ` +${entry.recipients.length - 2}` : ""}
-          </span>
-        ) : null}
-        <span>
-          {new Date(entry.createdAt).toLocaleString("pt-BR", {
-            day: "2-digit",
-            month: "2-digit",
-            hour: "2-digit",
-            minute: "2-digit",
-          })}
-        </span>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/dashboard/dashboard-hero.tsx b/src/components/dashboard/dashboard-hero.tsx
deleted file mode 100644
index 3b3fc44..0000000
--- a/src/components/dashboard/dashboard-hero.tsx
+++ /dev/null
@@ -1,487 +0,0 @@
-"use client"
-
-import { type ReactNode } from "react"
-import Link from "next/link"
-import { useQuery } from "convex/react"
-import { IconClockHour4, IconTrendingDown, IconTrendingUp } from "@tabler/icons-react"
-import { Area, AreaChart, CartesianGrid, XAxis } from "recharts"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { cn, formatDateDM, formatDateDMY, formatMinutesHuman } from "@/lib/utils"
-import { Badge } from "@/components/ui/badge"
-import {
-  Card,
-  CardAction,
-  CardContent,
-  CardDescription,
-  CardFooter,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
-import { Skeleton } from "@/components/ui/skeleton"
-
-type DashboardOverview = {
-  newTickets?: { last24h: number; previous24h: number; trendPercentage: number | null }
-  inProgress?: { current: number; previousSnapshot: number; trendPercentage: number | null }
-  firstResponse?: { averageMinutes: number | null; deltaMinutes: number | null; responsesCount: number }
-  awaitingAction?: { total: number; atRisk: number }
-  resolution?: { resolvedLast7d: number; previousResolved: number; rate: number | null; deltaPercentage: number | null }
-}
-
-type QueueTrendResponse = {
-  rangeDays: number
-  queues: Array<{
-    id: string
-    name: string
-    openedTotal: number
-    resolvedTotal: number
-    series: Array<{ date: string; opened: number; resolved: number }>
-  }>
-}
-
-const queueSparkConfig = {
-  opened: { label: "Novos", color: "var(--chart-1)" },
-  resolved: { label: "Resolvidos", color: "var(--chart-2)" },
-}
-
-const metricBadgeClass =
-  "gap-1 rounded-full border-border/60 px-2.5 py-0.5 text-[11px] sm:px-3 sm:py-1 sm:text-xs"
-
-export function DashboardHero() {
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const dashboardEnabled = Boolean(isStaff && convexUserId)
-  const overview = useQuery(
-    api.reports.dashboardOverview,
-    dashboardEnabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as DashboardOverview | undefined
-  const newTicketsTrend = overview?.newTickets
-    ? {
-        delta: overview.newTickets.trendPercentage,
-        label:
-          overview.newTickets.trendPercentage === null
-            ? "Sem comparativo"
-            : `${overview.newTickets.trendPercentage >= 0 ? "+" : ""}${overview.newTickets.trendPercentage.toFixed(1)}% vs. 24h anteriores`,
-      }
-    : null
-
-  const inProgressTrend = overview?.inProgress
-    ? {
-        delta: overview.inProgress.trendPercentage,
-        label:
-          overview.inProgress.trendPercentage === null
-            ? "Sem histórico"
-            : `${overview.inProgress.trendPercentage >= 0 ? "+" : ""}${overview.inProgress.trendPercentage.toFixed(1)}% vs. última medição`,
-      }
-    : null
-
-  const responseDelta = overview?.firstResponse
-    ? (() => {
-        const delta = overview.firstResponse.deltaMinutes
-        if (delta === null) return { delta, label: "Sem comparação" }
-        return { delta, label: `${delta > 0 ? "+" : ""}${delta.toFixed(1)} min` }
-      })()
-    : null
-
-  const resolutionInfo = overview?.resolution
-    ? {
-        delta: overview.resolution.deltaPercentage ?? null,
-        label:
-          overview.resolution.deltaPercentage === null
-            ? "Sem histórico"
-            : `${overview.resolution.deltaPercentage >= 0 ? "+" : ""}${overview.resolution.deltaPercentage.toFixed(1)}%`,
-        rateLabel:
-          overview.resolution.rate !== null
-            ? `${overview.resolution.rate.toFixed(1)}% dos tickets resolvidos`
-            : "Taxa indisponível",
-      }
-    : { delta: null, label: "Sem histórico", rateLabel: "Taxa indisponível" }
-
-  const newTicketsFooter = (() => {
-    if (!newTicketsTrend) return "Aguardando dados"
-    if (newTicketsTrend.delta === null) return "Sem comparativo recente"
-    return newTicketsTrend.delta >= 0 ? "Acima das 24h anteriores" : "Abaixo das 24h anteriores"
-  })()
-
-  const inProgressFooter = (() => {
-    if (!inProgressTrend) return "Monitoramento aguardando histórico"
-    if (inProgressTrend.delta === null) return "Sem histórico recente"
-    return inProgressTrend.delta >= 0 ? "Acima da última medição" : "Abaixo da última medição"
-  })()
-
-  const responseFooter = (() => {
-    if (!responseDelta) return "Sem dados suficientes para comparação"
-    if (responseDelta.delta === null) return "Sem comparação recente"
-    return responseDelta.delta <= 0 ? "Melhor que a última medição" : "Pior que a última medição"
-  })()
-
-  const resolutionFooter = resolutionInfo?.rateLabel ?? "Taxa indisponível no momento."
-
-  return (
-    <div className="space-y-6 px-4 lg:px-6">
-      <div className="grid gap-4">
-        <div className="grid grid-cols-1 gap-4 sm:grid-cols-2 xl:grid-cols-4">
-          <Card className="@container/card rounded-3xl border border-border/60 bg-gradient-to-br from-white via-white to-primary/5 p-5 shadow-sm">
-            <CardHeader className="gap-3 px-0">
-              <CardDescription>Novos tickets (24h)</CardDescription>
-              <CardTitle className="text-3xl font-semibold text-neutral-900 tabular-nums">
-                {overview?.newTickets ? overview.newTickets.last24h : <Skeleton className="h-8 w-20" />}
-              </CardTitle>
-              {newTicketsTrend ? (
-                <CardAction className="px-0">
-                  <Badge
-                    variant="outline"
-                    className={cn(
-                      metricBadgeClass,
-                      "font-semibold",
-                      newTicketsTrend.delta === null
-                        ? "text-neutral-500"
-                        : newTicketsTrend.delta < 0
-                          ? "text-emerald-600"
-                          : "text-amber-600"
-                    )}
-                  >
-                    {newTicketsTrend.delta !== null && newTicketsTrend.delta < 0 ? (
-                      <IconTrendingDown className="size-3.5" />
-                    ) : (
-                      <IconTrendingUp className="size-3.5" />
-                    )}
-                    {newTicketsTrend.label}
-                  </Badge>
-                </CardAction>
-              ) : null}
-            </CardHeader>
-            <CardFooter className="flex-col items-start gap-1 px-0 text-sm text-neutral-500">
-              <span>{newTicketsFooter}</span>
-              <span className="text-xs text-neutral-400">Base: entradas registradas nas últimas 24h.</span>
-            </CardFooter>
-          </Card>
-
-          <Card className="@container/card rounded-3xl border border-border/60 bg-gradient-to-br from-white via-white to-primary/5 p-5 shadow-sm">
-            <CardHeader className="gap-3 px-0">
-              <CardDescription>Em atendimento</CardDescription>
-              <CardTitle className="text-3xl font-semibold text-neutral-900 tabular-nums">
-                {overview?.inProgress ? overview.inProgress.current : <Skeleton className="h-8 w-14" />}
-              </CardTitle>
-              {inProgressTrend ? (
-                <CardAction className="px-0">
-                  <Badge
-                    variant="outline"
-                    className={cn(
-                      metricBadgeClass,
-                      "font-semibold",
-                      inProgressTrend.delta === null
-                        ? "text-neutral-500"
-                        : inProgressTrend.delta > 0
-                          ? "text-amber-600"
-                          : "text-emerald-600"
-                    )}
-                  >
-                    {inProgressTrend.delta !== null && inProgressTrend.delta > 0 ? (
-                      <IconTrendingUp className="size-3.5" />
-                    ) : (
-                      <IconTrendingDown className="size-3.5" />
-                    )}
-                    {inProgressTrend.label}
-                  </Badge>
-                </CardAction>
-              ) : null}
-            </CardHeader>
-            <CardFooter className="flex-col items-start gap-1 px-0 text-sm text-neutral-500">
-              <span>{inProgressFooter}</span>
-              <span className="text-xs text-neutral-400">Base: tickets ativos em SLA.</span>
-            </CardFooter>
-          </Card>
-
-          <Card className="@container/card rounded-3xl border border-border/60 bg-gradient-to-br from-white via-white to-primary/5 p-5 shadow-sm">
-            <CardHeader className="gap-3 px-0">
-              <CardDescription>Tempo médio (1ª resposta)</CardDescription>
-              <CardTitle className="text-3xl font-semibold text-neutral-900 tabular-nums">
-                {overview?.firstResponse ? (
-                  overview.firstResponse.averageMinutes !== null ? (
-                    formatMinutesHuman(overview.firstResponse.averageMinutes)
-                  ) : (
-                    "—"
-                  )
-                ) : (
-                  <Skeleton className="h-8 w-28" />
-                )}
-              </CardTitle>
-              {responseDelta ? (
-                <CardAction className="px-0">
-                  <Badge
-                    variant="outline"
-                    className={cn(
-                      metricBadgeClass,
-                      "font-semibold",
-                      responseDelta.delta === null
-                        ? "text-neutral-500"
-                        : responseDelta.delta > 0
-                          ? "text-amber-600"
-                          : "text-emerald-600"
-                    )}
-                  >
-                    {responseDelta.delta !== null && responseDelta.delta > 0 ? (
-                      <IconTrendingUp className="size-3.5" />
-                    ) : (
-                      <IconTrendingDown className="size-3.5" />
-                    )}
-                    {responseDelta.label}
-                  </Badge>
-                </CardAction>
-              ) : null}
-            </CardHeader>
-            <CardFooter className="flex-col items-start gap-1 px-0 text-sm text-neutral-500">
-              <span>{responseFooter}</span>
-              <span className="text-xs text-neutral-400">Média móvel dos últimos 7 dias.</span>
-            </CardFooter>
-          </Card>
-
-          <Card className="@container/card rounded-3xl border border-border/60 bg-gradient-to-br from-white via-white to-primary/5 p-5 shadow-sm">
-            <CardHeader className="gap-3 px-0">
-              <CardDescription>Resolvidos (7 dias)</CardDescription>
-              <CardTitle className="text-3xl font-semibold text-neutral-900 tabular-nums">
-                {overview?.resolution ? overview.resolution.resolvedLast7d : <Skeleton className="h-8 w-12" />}
-              </CardTitle>
-              <CardAction className="px-0">
-                <Badge
-                  variant="outline"
-                  className={cn(
-                    metricBadgeClass,
-                    "font-semibold",
-                    resolutionInfo?.delta === null
-                      ? "text-neutral-500"
-                      : resolutionInfo?.delta !== null && resolutionInfo.delta < 0
-                        ? "text-amber-600"
-                        : "text-emerald-600"
-                  )}
-                >
-                  {resolutionInfo?.delta !== null && resolutionInfo.delta < 0 ? (
-                    <IconTrendingDown className="size-3.5" />
-                  ) : (
-                    <IconTrendingUp className="size-3.5" />
-                  )}
-                  {resolutionInfo?.label}
-                </Badge>
-              </CardAction>
-            </CardHeader>
-            <CardFooter className="flex-col items-start gap-1 px-0 text-sm text-neutral-500">
-              <span>{resolutionFooter}</span>
-              <span className="text-xs text-neutral-400">Comparação com os 7 dias anteriores.</span>
-            </CardFooter>
-          </Card>
-        </div>
-      </div>
-    </div>
-  )
-}
-
-export function DashboardQueueInsights() {
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const dashboardEnabled = Boolean(isStaff && convexUserId)
-  const overview = useQuery(
-    api.reports.dashboardOverview,
-    dashboardEnabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as DashboardOverview | undefined
-  const queueTrend = useQuery(
-    api.reports.queueLoadTrend,
-    dashboardEnabled ? { tenantId, viewerId: convexUserId as Id<"users">, range: "30d", limit: 3 } : "skip"
-  ) as QueueTrendResponse | undefined
-
-  return (
-    <div className="px-4 lg:px-6">
-      <QueueSparklineRow data={queueTrend?.queues} isLoading={dashboardEnabled && queueTrend === undefined} />
-    </div>
-  )
-}
-
-function QueueSparklineRow({
-  data,
-  isLoading,
-}: {
-  data?: QueueTrendResponse["queues"]
-  isLoading: boolean
-}) {
-  return (
-    <Card className="h-full rounded-3xl border border-border/60 bg-white/90 shadow-sm">
-      <CardHeader className="flex flex-row items-center justify-between gap-4">
-        <div>
-          <CardTitle className="text-base font-semibold">Filas com maior volume</CardTitle>
-          <CardDescription>Comparativo diário de entradas x resolvidos</CardDescription>
-        </div>
-        <Link
-          href="/queues/overview"
-          className="text-sm font-semibold text-[#006879] underline-offset-4 transition-colors hover:text-[#004d5a] hover:underline"
-        >
-          Abrir painel de filas
-        </Link>
-      </CardHeader>
-      <CardContent>
-        {isLoading ? (
-          <div className="grid gap-4 sm:grid-cols-2 lg:grid-cols-2">
-            {Array.from({ length: 3 }).map((_, index) => (
-              <Skeleton key={`queue-sparkline-${index}`} className="h-56 w-full rounded-2xl" />
-            ))}
-          </div>
-        ) : !data || data.length === 0 ? (
-          <div className="rounded-2xl border border-dashed border-border/60 bg-muted/40 p-6 text-center text-sm text-muted-foreground">
-            Ainda não há dados suficientes para exibir a tendência. Continue alimentando as filas ou reduza o período.
-          </div>
-        ) : (
-          <div className="grid gap-4 sm:grid-cols-2 lg:grid-cols-2">
-            {data.map((queue) => (
-              <QueueSparklineCard key={queue.id} queue={queue} />
-            ))}
-          </div>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
-
-function QueueSparklineCard({
-  queue,
-}: {
-  queue: Required<QueueTrendResponse>["queues"][number]
-}) {
-  const sanitizedId = queue.id.replace(/[^a-zA-Z0-9_-]/g, "")
-  const latest = queue.series.length > 0 ? queue.series[queue.series.length - 1] : null
-  const net = queue.openedTotal - queue.resolvedTotal
-  const netLabel =
-    net === 0 ? "Estável" : `${net > 0 ? "+" : ""}${net} no período`
-  const lastUpdated = latest
-    ? formatDistanceToNow(new Date(latest.date), { addSuffix: true, locale: ptBR })
-    : null
-
-  return (
-    <Card className="rounded-2xl border border-border/60 bg-gradient-to-br from-white via-white to-primary/5 p-4 shadow-sm">
-      <div className="flex flex-col gap-3">
-        <div className="flex items-center justify-between gap-2">
-          <div>
-            <p className="text-sm font-semibold text-neutral-900">{queue.name}</p>
-            <p className="text-xs text-neutral-500">
-              Última movimentação {lastUpdated ?? "—"}
-            </p>
-          </div>
-          <Badge
-            variant="outline"
-            className={cn(
-              metricBadgeClass,
-              "font-medium",
-              net > 0 ? "text-amber-600" : net < 0 ? "text-emerald-600" : "text-neutral-500"
-            )}
-          >
-            {netLabel}
-          </Badge>
-        </div>
-        <div className="flex items-center gap-4 text-sm">
-          <div>
-            <p className="text-xs uppercase text-neutral-500">Entraram</p>
-            <p className="text-lg font-semibold text-neutral-900">{queue.openedTotal}</p>
-          </div>
-          <div>
-            <p className="text-xs uppercase text-neutral-500">Resolvidos</p>
-            <p className="text-lg font-semibold text-neutral-900">{queue.resolvedTotal}</p>
-          </div>
-        </div>
-        <ChartContainer config={queueSparkConfig} className="h-32 w-full">
-          <AreaChart data={queue.series}>
-            <defs>
-              <linearGradient id={`opened-${sanitizedId}`} x1="0" x2="0" y1="0" y2="1">
-                <stop offset="5%" stopColor="var(--color-opened)" stopOpacity={0.3} />
-                <stop offset="95%" stopColor="var(--color-opened)" stopOpacity={0.05} />
-              </linearGradient>
-              <linearGradient id={`resolved-${sanitizedId}`} x1="0" x2="0" y1="0" y2="1">
-                <stop offset="5%" stopColor="var(--color-resolved)" stopOpacity={0.3} />
-                <stop offset="95%" stopColor="var(--color-resolved)" stopOpacity={0.05} />
-              </linearGradient>
-            </defs>
-            <CartesianGrid vertical={false} strokeDasharray="3 3" opacity={0.2} />
-            <XAxis dataKey="date" tickFormatter={(value) => formatDateDM(new Date(value))} tickLine={false} axisLine={false} tickMargin={8} minTickGap={32} />
-            <ChartTooltip
-              cursor={false}
-              content={
-                <ChartTooltipContent
-                  labelFormatter={(value) => formatDateDMY(new Date(value as string))}
-                  valueFormatter={(value) =>
-                    typeof value === "number" ? value.toLocaleString("pt-BR") : String(value ?? "")
-                  }
-                />
-              }
-            />
-            <Area
-              type="monotone"
-              dataKey="opened"
-              stroke="var(--color-opened)"
-              fill={`url(#opened-${sanitizedId})`}
-              strokeWidth={2}
-            />
-            <Area
-              type="monotone"
-              dataKey="resolved"
-              stroke="var(--color-resolved)"
-              fill={`url(#resolved-${sanitizedId})`}
-              strokeWidth={2}
-            />
-          </AreaChart>
-        </ChartContainer>
-      </div>
-    </Card>
-  )
-}
-
-export function SlaAtRiskCard({
-  data,
-  isLoading,
-}: {
-  data?: { total: number; atRisk: number }
-  isLoading: boolean
-}) {
-  return (
-    <Card className="h-full rounded-3xl border border-border/60 bg-white/90 shadow-sm">
-      <CardHeader>
-        <CardTitle className="text-base font-semibold">SLA em risco</CardTitle>
-        <CardDescription>Tickets com solução prevista nas próximas horas</CardDescription>
-      </CardHeader>
-      <CardContent className="flex flex-col gap-4">
-        <div className="flex flex-wrap items-center gap-4">
-          <div className="rounded-2xl bg-gradient-to-br from-amber-50 to-amber-100/60 p-3 shadow-inner">
-            <IconClockHour4 className="size-8 text-amber-600" />
-          </div>
-          <div>
-            <p className="text-3xl font-semibold text-neutral-900">
-              {isLoading ? <Skeleton className="h-7 w-16" /> : data?.atRisk ?? 0}
-            </p>
-            <p className="text-sm text-neutral-500">
-              de {isLoading ? "—" : data?.total ?? 0} tickets ativos
-            </p>
-          </div>
-        </div>
-        <div className="rounded-2xl border border-dashed border-border/60 bg-amber-50/70 p-3 text-sm text-amber-900">
-          Foque nesses atendimentos para preservar o SLA. Utilize o filtro “em risco” na lista.
-        </div>
-        <ButtonLink href="/tickets?status=AWAITING_ATTENDANCE&priority=URGENT">
-          Priorizar agora
-        </ButtonLink>
-      </CardContent>
-    </Card>
-  )
-}
-
-function ButtonLink({ href, children }: { href: string; children: ReactNode }) {
-  return (
-    <Link
-      href={href}
-      className="inline-flex items-center justify-center rounded-2xl border border-neutral-900 bg-neutral-900 px-4 py-2 text-sm font-semibold text-white transition hover:bg-neutral-800 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-900/30"
-    >
-      {children}
-    </Link>
-  )
-}
diff --git a/src/components/dashboard/dashboard-sla-risk-panel.tsx b/src/components/dashboard/dashboard-sla-risk-panel.tsx
deleted file mode 100644
index a0629d6..0000000
--- a/src/components/dashboard/dashboard-sla-risk-panel.tsx
+++ /dev/null
@@ -1,33 +0,0 @@
-"use client"
-
-import { useQuery } from "convex/react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { SlaAtRiskCard } from "@/components/dashboard/dashboard-hero"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-
-type AwaitingAction = {
-  total: number
-  atRisk: number
-}
-
-export function DashboardSlaRiskPanel() {
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const enabled = Boolean(isStaff && convexUserId)
-
-  const overview = useQuery(
-    api.reports.dashboardOverview,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as { awaitingAction?: AwaitingAction } | undefined
-
-  return (
-    <SlaAtRiskCard
-      data={overview?.awaitingAction}
-      isLoading={enabled && overview === undefined}
-    />
-  )
-}
-
diff --git a/src/components/dashboards/dashboard-builder.tsx b/src/components/dashboards/dashboard-builder.tsx
deleted file mode 100644
index c4aa4a4..0000000
--- a/src/components/dashboards/dashboard-builder.tsx
+++ /dev/null
@@ -1,2408 +0,0 @@
-"use client"
-
-import {
-  Fragment,
-  useCallback,
-  useEffect,
-  useMemo,
-  useRef,
-  useState,
-} from "react"
-import { useMutation, useQuery } from "convex/react"
-import { useRouter, useSearchParams } from "next/navigation"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
-import { ReportCanvas } from "@/components/dashboards/report-canvas"
-import {
-  DashboardFilters,
-  DashboardWidgetRecord,
-  WidgetConfig,
-  WidgetRenderer,
-  useMetricData,
-} from "@/components/dashboards/widget-renderer"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import {
-  Card,
-  CardContent,
-  CardDescription,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
-import { Textarea } from "@/components/ui/textarea"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogFooter,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import {
-  DropdownMenu,
-  DropdownMenuContent,
-  DropdownMenuItem,
-  DropdownMenuLabel,
-  DropdownMenuSeparator,
-  DropdownMenuTrigger,
-} from "@/components/ui/dropdown-menu"
-import { Input } from "@/components/ui/input"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { Skeleton } from "@/components/ui/skeleton"
-import {
-  Sheet,
-  SheetContent,
-  SheetHeader,
-  SheetTitle,
-} from "@/components/ui/sheet"
-import { Checkbox } from "@/components/ui/checkbox"
-import {
-  SearchableCombobox,
-  type SearchableComboboxOption,
-} from "@/components/ui/searchable-combobox"
-import { useSidebar } from "@/components/ui/sidebar"
-import { toast } from "sonner"
-import { z } from "zod"
-import { useForm } from "react-hook-form"
-import { zodResolver } from "@/lib/zod-resolver"
-import {
-  Check,
-  Copy,
-  Download,
-  Edit3,
-  LayoutTemplate,
-  Maximize2,
-  Minimize2,
-  MonitorPlay,
-  PauseCircle,
-  PlayCircle,
-  Plus,
-  Share2,
-  Sparkles,
-  Table2,
-  Trash2,
-  X,
-} from "lucide-react"
-import { IconPencil } from "@tabler/icons-react"
-import { getMetricDefinition, getMetricOptionsForRole } from "@/components/dashboards/metric-catalog"
-
-const GRID_COLUMNS = 12
-const DEFAULT_ROW_HEIGHT = 80
-const MAX_ROWS = 32
-const QUEUE_SUMMARY_DEFAULT_ROWS = 8
-const QUEUE_SUMMARY_MIN_ROWS = 7
-const QUEUE_SUMMARY_MAX_ROWS = 12
-
-type DashboardRecord = {
-  id: Id<"dashboards">
-  tenantId: string
-  name: string
-  description?: string | null
-  aspectRatio?: string | null
-  theme?: string | null
-  filters?: Record<string, unknown> | null
-  layout?: Array<LayoutItemFromServer> | null
-  sections?: Array<DashboardSection> | null
-  tvIntervalSeconds?: number | null
-  readySelector?: string | null
-  createdAt: number
-  updatedAt: number
-}
-
-type DashboardSection = {
-  id: string
-  title?: string | null
-  description?: string | null
-  widgetKeys: string[]
-  durationSeconds?: number | null
-}
-
-type DashboardShareRecord = {
-  id: Id<"dashboardShares">
-  audience: string
-  token: string | null
-  expiresAt: number | null
-  canEdit: boolean
-  createdBy: Id<"users">
-  createdAt: number
-  lastAccessAt: number | null
-}
-
-type LayoutItemFromServer = {
-  i: string
-  x: number
-  y: number
-  w: number
-  h: number
-  minW?: number
-  minH?: number
-  maxW?: number
-  maxH?: number
-  static?: boolean
-}
-
-type LayoutStateItem = {
-  i: string
-  w: number
-  h: number
-  minW?: number
-  minH?: number
-  maxW?: number
-  maxH?: number
-  static?: boolean
-}
-
-type PackedLayoutItem = LayoutStateItem & {
-  x: number
-  y: number
-}
-
-type CanvasRenderableItem = {
-  key: string
-  layout: PackedLayoutItem
-  minW?: number
-  minH?: number
-  maxW?: number
-  maxH?: number
-  element: React.ReactNode
-}
-
-type DashboardDetailResult = {
-  dashboard: DashboardRecord
-  widgets: DashboardWidgetRecord[]
-  shares: DashboardShareRecord[]
-}
-
-type DashboardBuilderProps = {
-  dashboardId: string
-  editable?: boolean
-  mode?: "edit" | "view" | "tv" | "print"
-}
-
-const DEFAULT_FILTERS: DashboardFilters = {
-  range: "30d",
-  companyId: null,
-  queueId: null,
-}
-
-const numberFormatter = new Intl.NumberFormat("pt-BR", { maximumFractionDigits: 1 })
-
-const WIDGET_LIBRARY: Array<{
-  type: string
-  title: string
-  description: string
-}> = [
-  { type: "kpi", title: "Indicador KPI", description: "Valor agregado com destaque visual e variação opcional." },
-  { type: "bar", title: "Gráfico de barras", description: "Comparação entre categorias ou períodos em colunas verticais." },
-  { type: "line", title: "Gráfico de linhas", description: "Evolução temporal contínua para séries múltiplas." },
-  { type: "area", title: "Gráfico de área", description: "Tendência temporal com preenchimento suave e suporte a empilhamento." },
-  { type: "pie", title: "Gráfico de pizza/donut", description: "Participação percentual por categoria com rótulos opcionais." },
-  { type: "radar", title: "Gráfico radar", description: "Comparação radial entre dimensões de performance." },
-  { type: "gauge", title: "Indicador radial", description: "Mede um percentual (0-100%) em formato de gauge." },
-  { type: "table", title: "Tabela dinâmica", description: "Lista tabular com cabeçalhos personalizáveis e ordenação." },
-  { type: "queue-summary", title: "Resumo por fila", description: "Cards com pendências, andamento e SLA por fila." },
-  { type: "text", title: "Bloco de texto", description: "Destaques, insights ou instruções em rich-text." },
-]
-
-const WIDGET_TYPE_LABELS = Object.fromEntries(WIDGET_LIBRARY.map((item) => [item.type, item.title])) as Record<
-  string,
-  string
->
-
-const widgetSizePresets: Record<
-  string,
-  {
-    default: { w: number; h: number }
-    min: { w: number; h: number }
-    max: { w: number; h: number }
-  }
-> = {
-  kpi: { default: { w: 4, h: 4 }, min: { w: 3, h: 3 }, max: { w: 6, h: 6 } },
-  bar: { default: { w: 6, h: 6 }, min: { w: 4, h: 4 }, max: { w: 10, h: 10 } },
-  line: { default: { w: 6, h: 6 }, min: { w: 4, h: 4 }, max: { w: 10, h: 10 } },
-  area: { default: { w: 6, h: 6 }, min: { w: 4, h: 4 }, max: { w: 10, h: 10 } },
-  pie: { default: { w: 5, h: 6 }, min: { w: 4, h: 4 }, max: { w: 8, h: 9 } },
-  radar: { default: { w: 5, h: 6 }, min: { w: 4, h: 4 }, max: { w: 8, h: 9 } },
-  gauge: { default: { w: 4, h: 5 }, min: { w: 3, h: 4 }, max: { w: 6, h: 7 } },
-  table: { default: { w: 8, h: 8 }, min: { w: 6, h: 5 }, max: { w: 12, h: 12 } },
-  "queue-summary": {
-    default: { w: 12, h: QUEUE_SUMMARY_DEFAULT_ROWS },
-    min: { w: 8, h: QUEUE_SUMMARY_MIN_ROWS },
-    max: { w: 12, h: QUEUE_SUMMARY_MAX_ROWS },
-  },
-  text: { default: { w: 6, h: 4 }, min: { w: 4, h: 3 }, max: { w: 10, h: 8 } },
-}
-
-function getWidgetSize(type: string) {
-  const preset = widgetSizePresets[type] ?? widgetSizePresets.text
-  return {
-    ...preset.default,
-    minW: preset.min.w,
-    minH: preset.min.h,
-    maxW: preset.max.w,
-    maxH: preset.max.h,
-  }
-}
-
-function useDebounce<T>(value: T, delay: number): T {
-  const [debounced, setDebounced] = useState(value)
-  useEffect(() => {
-    const handle = setTimeout(() => setDebounced(value), delay)
-    return () => clearTimeout(handle)
-  }, [value, delay])
-  return debounced
-}
-
-function getWidgetConfigForWidget(widget: DashboardWidgetRecord | null): WidgetConfig | null {
-  if (!widget) return null
-  const raw = widget.config
-  if (raw && typeof raw === "object") {
-    return { type: widget.type, ...raw } as WidgetConfig
-  }
-  return { type: widget.type, title: widget.title ?? undefined }
-}
-
-function mergeFilterParams(
-  base: Record<string, unknown> | undefined,
-  filters: DashboardFilters,
-) {
-  const merged: Record<string, unknown> = { ...(base ?? {}) }
-  if (filters.range) {
-    if (filters.range === "custom") {
-      if (filters.from) merged.from = filters.from
-      if (filters.to) merged.to = filters.to
-    } else {
-      merged.range = filters.range
-      delete merged.from
-      delete merged.to
-    }
-  }
-  if (filters.companyId) {
-    merged.companyId = filters.companyId
-  } else {
-    delete merged.companyId
-  }
-  if (filters.queueId) {
-    merged.queueId = filters.queueId
-  } else {
-    delete merged.queueId
-  }
-  return merged
-}
-
-function normalizeFilters(raw: unknown): DashboardFilters {
-  if (!raw || typeof raw !== "object") {
-    return { ...DEFAULT_FILTERS }
-  }
-  const record = raw as Record<string, unknown>
-  const range = typeof record.range === "string" ? (record.range as DashboardFilters["range"]) : DEFAULT_FILTERS.range
-  const from = typeof record.from === "string" ? record.from : null
-  const to = typeof record.to === "string" ? record.to : null
-  const companyId = typeof record.companyId === "string" ? record.companyId : null
-  const queueId = typeof record.queueId === "string" ? record.queueId : null
-  return {
-    range,
-    from,
-    to,
-    companyId,
-    queueId,
-  }
-}
-
-function packLayout(items: LayoutStateItem[], columns: number): PackedLayoutItem[] {
-  const occupied: boolean[][] = []
-  const packed: PackedLayoutItem[] = []
-
-  const ensureRows = (rows: number) => {
-    while (occupied.length < rows) {
-      occupied.push(Array.from({ length: columns }, () => false))
-    }
-  }
-
-  const canPlace = (row: number, col: number, w: number, h: number) => {
-    for (let y = row; y < row + h; y++) {
-      for (let x = col; x < col + w; x++) {
-        if (occupied[y]?.[x]) {
-          return false
-        }
-      }
-    }
-    return true
-  }
-
-  const place = (row: number, col: number, w: number, h: number) => {
-    ensureRows(row + h)
-    for (let y = row; y < row + h; y++) {
-      for (let x = col; x < col + w; x++) {
-        occupied[y][x] = true
-      }
-    }
-  }
-
-  for (const item of items) {
-    const maxAllowedWidth = Math.min(columns, item.maxW ?? columns)
-    const maxAllowedHeight = Math.min(MAX_ROWS, item.maxH ?? MAX_ROWS)
-    const width = Math.max(
-      1,
-      Math.min(maxAllowedWidth, Math.max(item.minW ?? 2, Math.round(item.w))),
-    )
-    const height = Math.max(
-      1,
-      Math.min(maxAllowedHeight, Math.max(item.minH ?? 2, Math.round(item.h))),
-    )
-    let placed = false
-    let row = 0
-    while (!placed && row < MAX_ROWS * 4) {
-      ensureRows(row + height)
-      for (let col = 0; col <= columns - width; col++) {
-        if (canPlace(row, col, width, height)) {
-          place(row, col, width, height)
-          packed.push({
-            i: item.i,
-            w: width,
-            h: height,
-            x: col,
-            y: row,
-            minW: item.minW,
-            minH: item.minH,
-            maxW: item.maxW,
-            maxH: item.maxH,
-            static: item.static,
-          })
-          placed = true
-          break
-        }
-      }
-      if (!placed) {
-        row += 1
-      }
-    }
-    if (!placed) {
-      ensureRows(occupied.length + height)
-      place(occupied.length, 0, width, height)
-      packed.push({
-        i: item.i,
-        w: width,
-        h: height,
-        x: 0,
-        y: occupied.length - height,
-        minW: item.minW,
-        minH: item.minH,
-        maxW: item.maxW,
-        maxH: item.maxH,
-        static: item.static,
-      })
-    }
-  }
-
-  return packed
-}
-
-function buildInitialLayout(
-  widgets: DashboardWidgetRecord[],
-  existingLayout?: Array<LayoutItemFromServer> | null,
-): LayoutStateItem[] {
-  const layoutMap = new Map<string, LayoutItemFromServer>()
-  existingLayout?.forEach((item) => layoutMap.set(item.i, item))
-  return widgets.map((widget) => {
-    const current = layoutMap.get(widget.widgetKey)
-    const defaults = getWidgetSize(widget.type)
-    if (current) {
-      return {
-        i: widget.widgetKey,
-        w: current.w,
-        h: current.h,
-        minW: current.minW ?? defaults.minW,
-        minH: current.minH ?? defaults.minH,
-        maxW: current.maxW ?? defaults.maxW,
-        maxH: current.maxH ?? defaults.maxH,
-        static: current.static ?? false,
-      }
-    }
-    return {
-      i: widget.widgetKey,
-      w: defaults.w,
-      h: defaults.h,
-      minW: defaults.minW,
-      minH: defaults.minH,
-      maxW: defaults.maxW,
-      maxH: defaults.maxH,
-      static: false,
-    }
-  })
-}
-
-function syncLayoutWithWidgets(
-  previous: LayoutStateItem[],
-  widgets: DashboardWidgetRecord[],
-  layoutFromServer?: Array<LayoutItemFromServer> | null,
-): LayoutStateItem[] {
-  const previousMap = new Map(previous.map((item) => [item.i, item]))
-  const serverMap = new Map(layoutFromServer?.map((item) => [item.i, item]) ?? [])
-  return widgets.map((widget) => {
-    const existing = previousMap.get(widget.widgetKey)
-    const defaults = getWidgetSize(widget.type)
-    if (existing) {
-      return {
-        ...existing,
-        minW: existing.minW ?? defaults.minW,
-        minH: existing.minH ?? defaults.minH,
-        maxW: existing.maxW ?? defaults.maxW,
-        maxH: existing.maxH ?? defaults.maxH,
-      }
-    }
-    const server = serverMap.get(widget.widgetKey)
-    if (server) {
-      return {
-        i: widget.widgetKey,
-        w: server.w,
-        h: server.h,
-        minW: server.minW ?? defaults.minW,
-        minH: server.minH ?? defaults.minH,
-        maxW: server.maxW ?? defaults.maxW,
-        maxH: server.maxH ?? defaults.maxH,
-        static: server.static ?? false,
-      }
-    }
-    return {
-      i: widget.widgetKey,
-      w: defaults.w,
-      h: defaults.h,
-      minW: defaults.minW,
-      minH: defaults.minH,
-      maxW: defaults.maxW,
-      maxH: defaults.maxH,
-      static: false,
-    }
-  })
-}
-
-function layoutItemsEqual(a: LayoutStateItem[], b: LayoutStateItem[]) {
-  if (a.length !== b.length) return false
-  for (let idx = 0; idx < a.length; idx++) {
-    const left = a[idx]
-    const right = b[idx]
-    if (
-      left.i !== right.i ||
-      left.w !== right.w ||
-      left.h !== right.h ||
-      left.minW !== right.minW ||
-      left.minH !== right.minH
-    ) {
-      return false
-    }
-  }
-  return true
-}
-
-function filtersEqual(a: DashboardFilters, b: DashboardFilters) {
-  return (
-    a.range === b.range &&
-    a.from === b.from &&
-    a.to === b.to &&
-    a.companyId === b.companyId &&
-    a.queueId === b.queueId
-  )
-}
-
-function deepEqual<T>(a: T, b: T) {
-  try {
-    return JSON.stringify(a) === JSON.stringify(b)
-  } catch {
-    return false
-  }
-}
-
-const widgetConfigSchema = z.object({
-  title: z.string().min(1, "Informe um título"),
-  type: z.string(),
-  metricKey: z.string().min(1, "Informe a métrica"),
-  stacked: z.boolean().optional(),
-  legend: z.boolean().optional(),
-  rangeOverride: z.string().optional(),
-  showTooltip: z.boolean().optional(),
-})
-
-type WidgetConfigFormValues = z.infer<typeof widgetConfigSchema>
-
-export function DashboardBuilder({ dashboardId, editable = true, mode = "edit" }: DashboardBuilderProps) {
-  const router = useRouter()
-  const searchParams = useSearchParams()
-  const tvQuery = searchParams?.get("tv")
-  const enforceTv = tvQuery === "1" || mode === "tv"
-  const { session, convexUserId, isStaff } = useAuth()
-  const { open, setOpen, openMobile, setOpenMobile, isMobile } = useSidebar()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId as Id<"users"> | null
-  const canEdit = editable && Boolean(viewerId) && isStaff
-  const hasDashboardId = typeof dashboardId === "string" && dashboardId.length > 0
-  const userRole = session?.user.role ?? null
-
-  const detail = useQuery(
-    api.dashboards.get,
-    viewerId && hasDashboardId
-      ? ({
-          tenantId,
-          viewerId: viewerId as Id<"users">,
-          dashboardId: dashboardId as Id<"dashboards">,
-        } as const)
-      : "skip",
-  ) as DashboardDetailResult | undefined
-
-  const [dashboard, setDashboard] = useState<DashboardRecord | null>(null)
-  const [widgets, setWidgets] = useState<DashboardWidgetRecord[]>([])
-  const [shares, setShares] = useState<DashboardShareRecord[]>([])
-  const [filters, setFilters] = useState<DashboardFilters>({ ...DEFAULT_FILTERS })
-  const filtersHydratingRef = useRef(false)
-  const [layoutState, setLayoutState] = useState<LayoutStateItem[]>([])
-  const layoutRef = useRef<LayoutStateItem[]>([])
-  const [readyWidgets, setReadyWidgets] = useState<Set<string>>(new Set())
-  const [activeSectionIndex, setActiveSectionIndex] = useState(0)
-  const [isConfigOpen, setIsConfigOpen] = useState(false)
-  const [configTarget, setConfigTarget] = useState<DashboardWidgetRecord | null>(null)
-  const [dataTarget, setDataTarget] = useState<DashboardWidgetRecord | null>(null)
-  const [isAddingWidget, setIsAddingWidget] = useState(false)
-  const [isExporting, setIsExporting] = useState(false)
-  const [isFullscreen, setIsFullscreen] = useState(false)
-  const [isDeleteDialogOpen, setIsDeleteDialogOpen] = useState(false)
-  const [isDeletingDashboard, setIsDeletingDashboard] = useState(false)
-  const fullscreenContainerRef = useRef<HTMLDivElement | null>(null)
-  const autoFullscreenRef = useRef(false)
-  const tvFullscreenWarningShownRef = useRef(false)
-  const previousSidebarStateRef = useRef<{ open: boolean; openMobile: boolean } | null>(null)
-  const ensureQueueSummaryRequestedRef = useRef(false)
-  const suppressQueueEnsureRef = useRef(false)
-
-  const updateLayoutMutation = useMutation(api.dashboards.updateLayout)
-  const updateFiltersMutation = useMutation(api.dashboards.updateFilters)
-  const addWidgetMutation = useMutation(api.dashboards.addWidget)
-  const updateWidgetMutation = useMutation(api.dashboards.updateWidget)
-  const duplicateWidgetMutation = useMutation(api.dashboards.duplicateWidget)
-  const removeWidgetMutation = useMutation(api.dashboards.removeWidget)
-  const updateMetadataMutation = useMutation(api.dashboards.updateMetadata)
-  const ensureQueueSummaryWidgetMutation = useMutation(api.dashboards.ensureQueueSummaryWidget)
-  const archiveDashboardMutation = useMutation(api.dashboards.archive)
-
-  useEffect(() => {
-    if (!detail) return
-    setDashboard((prev) => (prev && deepEqual(prev, detail.dashboard) ? prev : detail.dashboard))
-    setWidgets((prev) => (deepEqual(prev, detail.widgets) ? prev : detail.widgets))
-    setShares((prev) => (deepEqual(prev, detail.shares) ? prev : detail.shares))
-    const nextFilters = normalizeFilters(detail.dashboard.filters)
-    if (!filtersEqual(filters, nextFilters)) {
-      filtersHydratingRef.current = true
-      setFilters(nextFilters)
-    }
-    const syncedLayout = syncLayoutWithWidgets(layoutRef.current, detail.widgets, detail.dashboard.layout)
-    if (!layoutItemsEqual(layoutRef.current, syncedLayout)) {
-      layoutRef.current = syncedLayout
-      setLayoutState(syncedLayout)
-    }
-    filtersHydratingRef.current = false
-  }, [detail, filters])
-
-  const sections = useMemo(() => {
-    if (dashboard?.sections && dashboard.sections.length > 0) {
-      return dashboard.sections
-    }
-    if (!widgets.length) return []
-    const chunkSize = 4
-    const autoSections: DashboardSection[] = []
-    widgets.forEach((widget, index) => {
-      const bucket = Math.floor(index / chunkSize)
-      if (!autoSections[bucket]) {
-        autoSections[bucket] = {
-          id: `auto-${bucket}`,
-          title: `Slide ${bucket + 1}`,
-          description: null,
-          widgetKeys: [],
-          durationSeconds: undefined,
-        }
-      }
-      autoSections[bucket]?.widgetKeys.push(widget.widgetKey)
-    })
-    return autoSections
-  }, [dashboard?.sections, widgets])
-
-  useEffect(() => {
-    layoutRef.current = layoutState
-  }, [layoutState])
-
-  useEffect(() => {
-    if (!dashboard || !convexUserId || !isStaff) return
-
-    const queueWidget = widgets.find((widget) => {
-      const type = (widget.type ?? "").toLowerCase()
-      if (type === "queue-summary") return true
-      const configType =
-        widget.config && typeof widget.config === "object"
-          ? ((widget.config as WidgetConfig).type ?? "").toLowerCase()
-          : ""
-      return configType === "queue-summary"
-    })
-
-    if (!queueWidget) {
-      if (suppressQueueEnsureRef.current) {
-        suppressQueueEnsureRef.current = false
-      }
-      ensureQueueSummaryRequestedRef.current = false
-      return
-    }
-
-    if (suppressQueueEnsureRef.current) {
-      return
-    }
-
-    const queueIndex = widgets.findIndex((widget) => widget.widgetKey === queueWidget.widgetKey)
-    const queueLayout = layoutState.find((item) => item.i === queueWidget.widgetKey)
-    const layoutTooSmall =
-      !queueLayout ||
-      queueLayout.h < QUEUE_SUMMARY_MIN_ROWS ||
-      (queueLayout.minH ?? 0) < QUEUE_SUMMARY_MIN_ROWS
-    const needsEnsure = queueIndex !== 0 || layoutTooSmall
-
-    if (!needsEnsure) {
-      ensureQueueSummaryRequestedRef.current = false
-      return
-    }
-
-    if (ensureQueueSummaryRequestedRef.current) return
-    ensureQueueSummaryRequestedRef.current = true
-    ensureQueueSummaryWidgetMutation({
-      tenantId,
-      actorId: convexUserId as Id<"users">,
-      dashboardId: dashboard.id as Id<"dashboards">,
-    })
-      .catch((error) => {
-        console.error("[dashboards] Failed to ensure queue summary widget", error)
-        ensureQueueSummaryRequestedRef.current = false
-      })
-  }, [dashboard, widgets, layoutState, convexUserId, isStaff, tenantId, ensureQueueSummaryWidgetMutation])
-
-  useEffect(() => {
-    if (sections.length === 0) {
-      setActiveSectionIndex(0)
-    } else {
-      setActiveSectionIndex((index) => Math.min(index, sections.length - 1))
-    }
-  }, [sections.length])
-
-  useEffect(() => {
-    const handleFullscreenChange = () => {
-      const currentlyFullscreen = Boolean(document.fullscreenElement)
-      setIsFullscreen(currentlyFullscreen)
-      if (!currentlyFullscreen) {
-        // Ao sair do fullscreen, sempre abre o sidebar em desktop
-        if (!isMobile) {
-          setOpen(true)
-        }
-        previousSidebarStateRef.current = null
-      }
-    }
-    document.addEventListener("fullscreenchange", handleFullscreenChange)
-    return () => document.removeEventListener("fullscreenchange", handleFullscreenChange)
-  }, [setOpen, isMobile])
-
-  const handleToggleFullscreen = useCallback(
-    async (options?: { requestedByUser?: boolean }) => {
-      if (typeof document === "undefined") return false
-      const requestedByUser = Boolean(options?.requestedByUser)
-      const target = fullscreenContainerRef.current ?? document.documentElement
-
-      const enterFullscreen = async () => {
-        previousSidebarStateRef.current = { open, openMobile }
-        if (isMobile) {
-          setOpenMobile(false)
-        } else {
-          setOpen(false)
-        }
-        if (target?.requestFullscreen) {
-          await target.requestFullscreen()
-          return true
-        }
-        return false
-      }
-
-      try {
-        if (!document.fullscreenElement) {
-          return await enterFullscreen()
-        }
-        if (document.exitFullscreen) {
-          await document.exitFullscreen()
-          return true
-        }
-      } catch (error) {
-        const message = error instanceof Error ? error.message : String(error)
-        const isPermissionError =
-          error instanceof DOMException
-            ? error.name === "NotAllowedError" || error.name === "SecurityError" || error.name === "TypeError"
-            : /permission/i.test(message)
-        if (!requestedByUser && isPermissionError) {
-          return false
-        }
-        console.error("[dashboards] Failed to toggle fullscreen", error)
-      }
-      return false
-    },
-    [isMobile, open, openMobile, setOpen, setOpenMobile],
-  )
-
-  useEffect(() => {
-    if (typeof document === "undefined") return
-    if (enforceTv) {
-      if (!document.fullscreenElement) {
-        handleToggleFullscreen()
-          .then((entered) => {
-            autoFullscreenRef.current = entered
-            if (entered) {
-              tvFullscreenWarningShownRef.current = false
-            } else if (!tvFullscreenWarningShownRef.current) {
-              tvFullscreenWarningShownRef.current = true
-              toast.info("Clique em \"Tela cheia\" para ativar o modo apresentação.")
-            }
-          })
-          .catch(() => {
-            autoFullscreenRef.current = false
-          })
-      } else {
-        autoFullscreenRef.current = true
-        tvFullscreenWarningShownRef.current = false
-      }
-    } else if (autoFullscreenRef.current && document.fullscreenElement) {
-      document.exitFullscreen?.().catch(() => null)
-      autoFullscreenRef.current = false
-      tvFullscreenWarningShownRef.current = false
-    } else {
-      autoFullscreenRef.current = false
-      tvFullscreenWarningShownRef.current = false
-    }
-  }, [enforceTv, handleToggleFullscreen])
-
-  const packedLayout = useMemo(() => packLayout(layoutState, GRID_COLUMNS), [layoutState])
-
-  const metricOptions = useMemo(() => getMetricOptionsForRole(userRole), [userRole])
-
-  const widgetMap = useMemo(() => {
-    const map = new Map<string, DashboardWidgetRecord>()
-    widgets.forEach((widget) => map.set(widget.widgetKey, widget))
-    return map
-  }, [widgets])
-
-  useEffect(() => {
-    if (!enforceTv || sections.length <= 1) return
-    const intervalSeconds = dashboard?.tvIntervalSeconds && dashboard.tvIntervalSeconds > 0 ? dashboard.tvIntervalSeconds : 30
-    const rotation = setInterval(() => {
-      setActiveSectionIndex((prev) => (prev + 1) % sections.length)
-    }, intervalSeconds * 1000)
-    return () => clearInterval(rotation)
-  }, [enforceTv, sections.length, dashboard?.tvIntervalSeconds])
-
-  const visibleWidgetKeys = useMemo(() => {
-    if (!enforceTv || sections.length === 0) return null
-    const currentSection = sections[Math.min(activeSectionIndex, sections.length - 1)]
-    return new Set(currentSection?.widgetKeys ?? [])
-  }, [enforceTv, sections, activeSectionIndex])
-
-  // Ready handlers (stable per widget) defined before usage in canvasItems
-  const handleWidgetReady = useCallback((key: string, ready: boolean) => {
-    setReadyWidgets((prev) => {
-      const currentlyReady = prev.has(key)
-      if (currentlyReady === ready) return prev
-      const next = new Set(prev)
-      if (ready) next.add(key)
-      else next.delete(key)
-      return next
-    })
-  }, [])
-
-  const readyHandlersRef = useRef(new Map<string, (ready: boolean) => void>())
-  const getReadyHandler = useCallback(
-    (key: string) => {
-      const cached = readyHandlersRef.current.get(key)
-      if (cached) return cached
-      const handler = (ready: boolean) => handleWidgetReady(key, ready)
-      readyHandlersRef.current.set(key, handler)
-      return handler
-    },
-    [handleWidgetReady],
-  )
-
-  const canvasItems = packedLayout
-    .map((item) => {
-      const widget = widgetMap.get(item.i)
-      if (!widget) return null
-      if (visibleWidgetKeys && !visibleWidgetKeys.has(item.i)) return null
-      return {
-        key: item.i,
-        layout: item,
-        element: (
-          <BuilderWidgetCard
-            key={widget.widgetKey}
-            widget={widget}
-            filters={filters}
-            mode={enforceTv ? "tv" : mode}
-            editable={canEdit}
-            onEdit={() => {
-              setConfigTarget(widget)
-              setIsConfigOpen(true)
-            }}
-            onDuplicate={() => handleDuplicateWidget(widget)}
-            onRemove={() => handleRemoveWidget(widget)}
-            onViewData={() => setDataTarget(widget)}
-            onReadyChange={getReadyHandler(widget.widgetKey)}
-          />
-        ),
-        ...(item.minW !== undefined ? { minW: item.minW } : {}),
-        ...(item.minH !== undefined ? { minH: item.minH } : {}),
-        ...(item.maxW !== undefined ? { maxW: item.maxW } : {}),
-        ...(item.maxH !== undefined ? { maxH: item.maxH } : {}),
-      } satisfies CanvasRenderableItem
-    })
-    .filter(Boolean) as CanvasRenderableItem[]
-
-  const allWidgetsReady = canvasItems.length > 0 && canvasItems.every((item) => readyWidgets.has(item.key))
-
-  useEffect(() => {
-    const keys = new Set(canvasItems.map((item) => item.key))
-    setReadyWidgets((prev) => {
-      const next = new Set<string>()
-      keys.forEach((key) => {
-        if (prev.has(key)) {
-          next.add(key)
-        }
-      })
-      if (next.size === prev.size) {
-        let differs = false
-        for (const key of next) {
-          if (!prev.has(key)) {
-            differs = true
-            break
-          }
-        }
-        if (!differs) {
-          return prev
-        }
-      }
-      return next
-    })
-  }, [canvasItems])
-
-  const persistLayout = useCallback(
-    async (nextState: LayoutStateItem[]) => {
-      if (!canEdit || !viewerId || !dashboard) return
-      const packed = packLayout(nextState, GRID_COLUMNS)
-      const sanitized = packed.map(({ maxW, maxH, ...rest }) => rest)
-      try {
-        await updateLayoutMutation({
-          tenantId,
-          actorId: viewerId as Id<"users">,
-          dashboardId: dashboard.id,
-          layout: sanitized,
-        })
-      } catch (error) {
-        console.error(error)
-        toast.error("Não foi possível salvar o layout.")
-      }
-    },
-    [canEdit, viewerId, dashboard, updateLayoutMutation, tenantId],
-  )
-
-  const handleLayoutResize = useCallback(
-    (key: string, size: { w: number; h: number }, options?: { commit?: boolean }) => {
-      setLayoutState((prev) => {
-        const next = prev.map((item) => {
-          if (item.i !== key) return item
-          const minW = item.minW ?? 1
-          const minH = item.minH ?? 1
-          const maxW = item.maxW ?? GRID_COLUMNS
-          const maxH = item.maxH ?? MAX_ROWS
-          return {
-            ...item,
-            w: Math.min(maxW, Math.max(minW, size.w)),
-            h: Math.min(maxH, Math.max(minH, size.h)),
-          }
-        })
-        if (options?.commit) {
-          persistLayout(next)
-        }
-        return next
-      })
-    },
-    [persistLayout],
-  )
-
-  const handleLayoutReorder = useCallback(
-    (order: string[]) => {
-      setLayoutState((prev) => {
-        const map = new Map(prev.map((item) => [item.i, item]))
-        const next = order.map((key) => map.get(key)).filter(Boolean) as LayoutStateItem[]
-        persistLayout(next)
-        return next
-      })
-    },
-    [persistLayout],
-  )
-
-  const debouncedFilters = useDebounce(filters, 400)
-
-  useEffect(() => {
-    if (!canEdit || !viewerId || !dashboard || filtersHydratingRef.current) return
-    const serverFilters = normalizeFilters(dashboard.filters)
-    if (filtersEqual(serverFilters, debouncedFilters)) return
-    updateFiltersMutation({
-      tenantId,
-      actorId: viewerId as Id<"users">,
-      dashboardId: dashboard.id,
-      filters: debouncedFilters,
-    }).catch((error) => {
-      console.error(error)
-      toast.error("Não foi possível salvar os filtros.")
-    })
-  }, [debouncedFilters, canEdit, viewerId, dashboard, updateFiltersMutation, tenantId])
-
-  const handleAddWidget = async (type: string) => {
-    if (!canEdit || !viewerId || !dashboard) return
-    setIsAddingWidget(true)
-    try {
-      await addWidgetMutation({
-        tenantId,
-        actorId: viewerId as Id<"users">,
-        dashboardId: dashboard.id,
-        type,
-      })
-      toast.success("Widget adicionado ao painel!")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível adicionar o widget.")
-    } finally {
-      setIsAddingWidget(false)
-    }
-  }
-
-  const handleDuplicateWidget = async (widget: DashboardWidgetRecord) => {
-    if (!canEdit || !viewerId || !dashboard) return
-    try {
-      await duplicateWidgetMutation({
-        tenantId,
-        actorId: viewerId as Id<"users">,
-        widgetId: widget.id,
-      })
-      toast.success("Widget duplicado com sucesso!")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível duplicar o widget.")
-    }
-  }
-
-  const handleRemoveWidget = async (widget: DashboardWidgetRecord) => {
-    if (!canEdit || !viewerId || !dashboard) return
-    const widgetType = (widget.type ?? "").toLowerCase()
-    const configType =
-      widget.config && typeof widget.config === "object" ? ((widget.config as WidgetConfig).type ?? "").toLowerCase() : ""
-    if (widgetType === "queue-summary" || configType === "queue-summary") {
-      suppressQueueEnsureRef.current = true
-    }
-    try {
-      await removeWidgetMutation({
-        tenantId,
-        actorId: viewerId as Id<"users">,
-        widgetId: widget.id,
-      })
-      setLayoutState((prev) => prev.filter((item) => item.i !== widget.widgetKey))
-      toast.success("Widget removido do painel.")
-    } catch (error) {
-      suppressQueueEnsureRef.current = false
-      console.error(error)
-      toast.error("Não foi possível remover o widget.")
-    }
-  }
-
-  const handleUpdateWidgetConfig = async (values: WidgetConfigFormValues) => {
-    if (!configTarget || !canEdit || !viewerId || !dashboard) return
-    const currentConfig =
-      configTarget.config && typeof configTarget.config === "object"
-        ? (configTarget.config as Record<string, unknown>)
-        : {}
-    const preset = getMetricDefinition(values.metricKey)
-
-    const baseDataSource = (currentConfig.dataSource as Record<string, unknown> | undefined) ?? {}
-    const baseParams = (baseDataSource.params as Record<string, unknown> | undefined) ?? {}
-    const params: Record<string, unknown> = { ...baseParams }
-    if (values.rangeOverride && values.rangeOverride.trim().length > 0) {
-      params.range = values.rangeOverride.trim()
-    } else if ("range" in params) {
-      delete params.range
-    }
-
-    const baseEncoding = (currentConfig.encoding as Record<string, unknown> | undefined) ?? {}
-    const mergedEncoding: Record<string, unknown> = { ...baseEncoding }
-    if (preset?.encoding) {
-      Object.assign(mergedEncoding, preset.encoding)
-    }
-    mergedEncoding.stacked = values.stacked ?? preset?.stacked ?? false
-
-    const baseOptions = (currentConfig.options as Record<string, unknown> | undefined) ?? {}
-    const mergedOptions: Record<string, unknown> = {
-      ...baseOptions,
-      ...(preset?.options ?? {}),
-      legend: values.legend ?? true,
-      tooltip: values.showTooltip ?? true,
-    }
-    if (preset?.options?.indicator) {
-      mergedOptions.indicator = preset.options.indicator
-    }
-    if (preset?.options?.valueFormatter) {
-      mergedOptions.valueFormatter = preset.options.valueFormatter
-    }
-
-    const nextConfig: Record<string, unknown> = {
-      ...currentConfig,
-      type: values.type,
-      title: values.title,
-      dataSource: {
-        ...baseDataSource,
-        metricKey: values.metricKey,
-        params,
-      },
-      encoding: mergedEncoding,
-      options: mergedOptions,
-    }
-
-    if (preset?.columns) {
-      nextConfig.columns = preset.columns
-    }
-
-    try {
-      await updateWidgetMutation({
-        tenantId,
-        actorId: viewerId as Id<"users">,
-        widgetId: configTarget.id,
-        type: values.type,
-        title: values.title,
-        config: nextConfig,
-      })
-      toast.success("Widget atualizado.")
-      setIsConfigOpen(false)
-      setConfigTarget(null)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar o widget.")
-    }
-  }
-
-  const handleUpdateMetadata = async (payload: { name?: string; description?: string | null; tvIntervalSeconds?: number }) => {
-    if (!dashboard || !viewerId || !canEdit) return
-    try {
-      await updateMetadataMutation({
-        tenantId,
-        actorId: viewerId as Id<"users">,
-        dashboardId: dashboard.id,
-        name: payload.name,
-        description: payload.description ?? undefined,
-        tvIntervalSeconds: payload.tvIntervalSeconds,
-      })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar os metadados.")
-    }
-  }
-
-  const handleDeleteDashboard = async () => {
-    if (!dashboard || !viewerId) return
-    setIsDeletingDashboard(true)
-    try {
-      await archiveDashboardMutation({
-        tenantId,
-        actorId: viewerId as Id<"users">,
-        dashboardId: dashboard.id,
-        archived: true,
-      })
-      toast.success("Dashboard removido.")
-      router.push("/dashboards")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover o dashboard.")
-    } finally {
-      setIsDeletingDashboard(false)
-      setIsDeleteDialogOpen(false)
-    }
-  }
-
-  const handleExport = async (format: "pdf" | "png") => {
-    if (!dashboard) return
-    setIsExporting(true)
-    try {
-      const response = await fetch(`/api/dashboards/${dashboard.id}/export/${format}`)
-      if (!response.ok) {
-        let message = `Export request failed (${response.status})`
-        if (response.headers.get("content-type")?.includes("application/json")) {
-          try {
-            const data = await response.json()
-            if (data?.hint) message = data.hint
-            else if (data?.error) message = data.error
-          } catch {
-            // ignore parse errors
-          }
-        }
-        throw new Error(message)
-      }
-      const blob = await response.blob()
-      const url = URL.createObjectURL(blob)
-      const link = document.createElement("a")
-      link.href = url
-      const disposition = response.headers.get("content-disposition")
-      const fallbackName = `${dashboard.name ?? "dashboard"}.${format === "pdf" ? "pdf" : "png"}`
-      const parsedName = disposition?.match(/filename\*=UTF-8''([^;]+)|filename="?([^";]+)"?/)
-      const decoded =
-        parsedName?.[1] ? decodeURIComponent(parsedName[1]) : parsedName?.[2] ?? fallbackName
-      link.download = decoded || fallbackName
-      link.click()
-      URL.revokeObjectURL(url)
-      toast.success("Exportação gerada com sucesso!")
-    } catch (error) {
-      console.error(error)
-      const message = error instanceof Error ? error.message : String(error)
-      toast.error(message.includes("Playwright browsers not installed") || message.includes("npx playwright install")
-        ? "Exportação indisponível em DEV: rode `npx playwright install` para habilitar."
-        : "Não foi possível exportar o dashboard.")
-    } finally {
-      setIsExporting(false)
-    }
-  }
-
-  const handleToggleTvMode = useCallback(() => {
-    if (!dashboardId) return
-    const baseRoute = `/dashboards/${dashboardId}`
-    const params = new URLSearchParams(searchParams ? searchParams.toString() : "")
-    if (enforceTv) {
-      params.delete("tv")
-      const query = params.toString()
-      router.push(query ? `${baseRoute}?${query}` : baseRoute)
-    } else {
-      params.set("tv", "1")
-      router.push(`${baseRoute}?${params.toString()}`)
-    }
-  }, [dashboardId, enforceTv, router, searchParams])
-
-  const handleFiltersChange = (next: DashboardFilters) => {
-    setFilters(next)
-  }
-
-  if (!detail || !dashboard) {
-    return (
-      <div className="space-y-6">
-        <Skeleton className="h-12 w-2/3 rounded-xl" />
-        <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
-          {Array.from({ length: 6 }).map((_, index) => (
-            <Skeleton key={index} className="h-[280px] rounded-2xl" />
-          ))}
-        </div>
-      </div>
-    )
-  }
-
-  const visibleCount = canvasItems.length
-
-  return (
-    <div
-      ref={fullscreenContainerRef}
-      className={cn(
-        "flex flex-1 flex-col gap-6",
-        isFullscreen &&
-          "min-h-screen bg-gradient-to-b from-white via-slate-50 to-slate-100 pb-10 pt-16",
-        isFullscreen && (enforceTv ? "px-0" : "px-4 md:px-8 lg:px-12"),
-      )}
-    >
-      {isFullscreen ? (
-        <div className="pointer-events-none fixed right-6 top-6 z-50 flex flex-col gap-3">
-          <Button
-            variant="secondary"
-            size="sm"
-            className="pointer-events-auto gap-2 rounded-full border border-slate-200 bg-white/90 px-4 py-2 text-sm font-semibold text-slate-900 shadow-lg transition hover:bg-white"
-            onClick={() => {
-              if (enforceTv) {
-                handleToggleTvMode()
-              } else {
-                handleToggleFullscreen({ requestedByUser: true })
-              }
-            }}
-          >
-            <Minimize2 className="size-4" />
-            Sair da tela cheia
-          </Button>
-        </div>
-      ) : null}
-
-      {!isFullscreen ? (
-        <BuilderHeader
-          dashboard={dashboard}
-          canEdit={canEdit}
-          onAddWidget={handleAddWidget}
-          onExport={handleExport}
-          isAddingWidget={isAddingWidget}
-          isExporting={isExporting}
-          onMetadataChange={handleUpdateMetadata}
-          enforceTv={enforceTv}
-          activeSectionIndex={activeSectionIndex}
-          totalSections={sections.length}
-          onToggleTvMode={handleToggleTvMode}
-          totalWidgets={widgets.length}
-          onDeleteRequest={() => setIsDeleteDialogOpen(true)}
-          isFullscreen={isFullscreen}
-          onToggleFullscreen={handleToggleFullscreen}
-        />
-      ) : null}
-
-      {!isFullscreen ? <DashboardFilterBar filters={filters} onChange={handleFiltersChange} /> : null}
-
-      {enforceTv && sections.length > 0 ? (
-        <TvSectionIndicator
-          sections={sections}
-          activeIndex={activeSectionIndex}
-          onChange={setActiveSectionIndex}
-          fullscreen={isFullscreen}
-          onExitPresentation={handleToggleTvMode}
-        />
-      ) : null}
-
-      {visibleCount === 0 ? (
-        <section className="rounded-2xl border border-dashed border-slate-200 bg-white/90 p-6 shadow-sm">
-          <Empty className="border-none bg-transparent p-0">
-            <EmptyMedia variant="icon" className="bg-slate-100 text-slate-600">
-              <Sparkles className="size-5" />
-            </EmptyMedia>
-            <EmptyHeader>
-              <EmptyTitle className="text-xl">Canvas em branco</EmptyTitle>
-              <EmptyDescription>
-                Adicione cards de KPI, gráficos ou texto para montar a visão diária da operação.
-              </EmptyDescription>
-            </EmptyHeader>
-            {canEdit ? (
-              <EmptyContent>
-                <Button onClick={() => handleAddWidget("kpi")} disabled={isAddingWidget} className="gap-2">
-                  <Plus className="size-4" />
-                  Adicionar bloco
-                </Button>
-                <Button
-                  type="button"
-                  variant="ghost"
-                  className="gap-2 text-sm text-muted-foreground"
-                  onClick={() => handleAddWidget("text")}
-                  disabled={isAddingWidget}
-                >
-                  <LayoutTemplate className="size-4" />
-                  Ver biblioteca
-                </Button>
-              </EmptyContent>
-            ) : (
-              <p className="text-sm text-neutral-500">Nenhum widget disponível para esta seção.</p>
-            )}
-          </Empty>
-          <div className="mt-6 grid gap-3 text-left text-sm text-neutral-600 md:grid-cols-3">
-            <div className="rounded-xl border border-slate-200 bg-white p-4 shadow-sm">
-              <div className="mb-2 inline-flex size-8 items-center justify-center rounded-lg bg-slate-100 text-slate-600">
-                <LayoutTemplate className="size-4" />
-              </div>
-              <p>Distribua widgets em slides e ajuste o grid para focar cada indicador.</p>
-            </div>
-            <div className="rounded-xl border border-slate-200 bg-white p-4 shadow-sm">
-              <div className="mb-2 inline-flex size-8 items-center justify-center rounded-lg bg-slate-100 text-slate-600">
-                <Share2 className="size-4" />
-              </div>
-              <p>Salve filtros padrão, replique layouts e gere PDFs/PNGs.</p>
-            </div>
-            <div className="rounded-xl border border-slate-200 bg-white p-4 shadow-sm">
-              <div className="mb-2 inline-flex size-8 items-center justify-center rounded-lg bg-slate-100 text-slate-600">
-                <MonitorPlay className="size-4" />
-              </div>
-              <p>Ative o modo apresentação/TV para loops automáticos em tela cheia.</p>
-            </div>
-          </div>
-        </section>
-      ) : null}
-
-      {enforceTv ? (
-        <TvCanvas items={canvasItems} isFullscreen={isFullscreen} />
-      ) : (
-        <ReportCanvas
-          items={canvasItems}
-          editable={canEdit && !enforceTv && mode !== "print"}
-          columns={GRID_COLUMNS}
-          rowHeight={DEFAULT_ROW_HEIGHT}
-          gap={20}
-          ready={allWidgetsReady}
-          onResize={handleLayoutResize}
-          onReorder={handleLayoutReorder}
-        />
-      )}
-
-      {canEdit && !enforceTv ? (
-        <button
-          type="button"
-          onClick={() => handleAddWidget("kpi")}
-          className="flex h-28 w-full items-center justify-center rounded-2xl border-2 border-dashed border-slate-300 bg-slate-100/40 text-sm font-medium text-slate-800 transition hover:border-slate-400 hover:bg-slate-200/60"
-        >
-          <Plus className="mr-2 size-4" />
-          Adicionar novo espaço de widget
-        </button>
-      ) : null}
-
-      <WidgetConfigDialog
-        open={isConfigOpen}
-        onOpenChange={(open) => {
-          setIsConfigOpen(open)
-          if (!open) setConfigTarget(null)
-        }}
-        widget={configTarget}
-        metricOptions={metricOptions}
-        onSubmit={handleUpdateWidgetConfig}
-      />
-
-      <WidgetDataSheet
-        open={Boolean(dataTarget)}
-        onOpenChange={(open) => {
-          if (!open) setDataTarget(null)
-        }}
-        widget={dataTarget}
-        filters={filters}
-      />
-      <Dialog
-        open={isDeleteDialogOpen}
-        onOpenChange={(open) => {
-          if (!open && !isDeletingDashboard) {
-            setIsDeleteDialogOpen(false)
-          }
-        }}
-      >
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Excluir dashboard</DialogTitle>
-            <DialogDescription>
-              Essa ação remove o dashboard definitivamente para toda a equipe. Deseja continuar?
-            </DialogDescription>
-          </DialogHeader>
-          <DialogFooter className="sm:justify-between">
-            <Button
-              variant="outline"
-              onClick={() => {
-                if (!isDeletingDashboard) setIsDeleteDialogOpen(false)
-              }}
-              disabled={isDeletingDashboard}
-            >
-              Cancelar
-            </Button>
-            <Button variant="destructive" onClick={handleDeleteDashboard} disabled={isDeletingDashboard}>
-              {isDeletingDashboard ? "Removendo..." : "Excluir dashboard"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
-
-function BuilderHeader({
-  dashboard,
-  canEdit,
-  onAddWidget,
-  onExport,
-  isAddingWidget,
-  isExporting,
-  onMetadataChange,
-  enforceTv,
-  activeSectionIndex,
-  totalSections,
-  onToggleTvMode,
-  totalWidgets,
-  onDeleteRequest,
-  isFullscreen = false,
-  onToggleFullscreen,
-}: {
-  dashboard: DashboardRecord
-  canEdit: boolean
-  onAddWidget: (type: string) => void
-  onExport: (format: "pdf" | "png") => Promise<void>
-  isAddingWidget: boolean
-  isExporting: boolean
-  onMetadataChange: (payload: { name?: string; description?: string | null; tvIntervalSeconds?: number }) => void
-  enforceTv: boolean
-  activeSectionIndex: number
-  totalSections: number
-  onToggleTvMode: () => void
-  totalWidgets: number
-  onDeleteRequest?: () => void
-  isFullscreen?: boolean
-  onToggleFullscreen: (options?: { requestedByUser?: boolean }) => void | Promise<boolean>
-}) {
-  const [name, setName] = useState(dashboard.name)
-  const [description, setDescription] = useState(dashboard.description ?? "")
-  const [isEditingHeader, setIsEditingHeader] = useState(false)
-  const [draftName, setDraftName] = useState(dashboard.name)
-  const [draftDescription, setDraftDescription] = useState(dashboard.description ?? "")
-  const [isSavingHeader, setIsSavingHeader] = useState(false)
-
-  useEffect(() => {
-    setName(dashboard.name)
-    setDescription(dashboard.description ?? "")
-    if (!isEditingHeader) {
-      setDraftName(dashboard.name)
-      setDraftDescription(dashboard.description ?? "")
-    }
-  }, [dashboard.name, dashboard.description, isEditingHeader])
-
-  const rotationInterval = Math.max(5, dashboard.tvIntervalSeconds ?? 30)
-  const themeLabel =
-    typeof dashboard.theme === "string" && dashboard.theme.trim().length > 0 && dashboard.theme.toLowerCase() !== "system"
-      ? dashboard.theme
-      : null
-
-  const metricBadgeClass =
-    "inline-flex h-9 items-center gap-2 rounded-full border border-slate-200 bg-white px-4 text-sm font-medium text-neutral-800"
-
-  const handleStartEditHeader = () => {
-    setDraftName(name)
-    setDraftDescription(description ?? "")
-    setIsEditingHeader(true)
-  }
-
-  const handleCancelEditHeader = () => {
-    setDraftName(name)
-    setDraftDescription(description ?? "")
-    setIsEditingHeader(false)
-  }
-
-  const handleSaveHeader = async () => {
-    if (!canEdit) return
-    const trimmedName = draftName.trim()
-    if (!trimmedName) {
-      toast.error("Informe um nome para o dashboard.")
-      return
-    }
-    const trimmedDescription = draftDescription.trim()
-    const nextDescription = trimmedDescription.length > 0 ? trimmedDescription : null
-    const didChangeName = trimmedName !== name
-    const didChangeDescription = nextDescription !== (description ?? null)
-    if (!didChangeName && !didChangeDescription) {
-      setIsEditingHeader(false)
-      return
-    }
-    setIsSavingHeader(true)
-    try {
-      await onMetadataChange({
-        name: trimmedName,
-        description: nextDescription,
-      })
-      setName(trimmedName)
-      setDescription(nextDescription ?? "")
-      setIsEditingHeader(false)
-      toast.success("Informações atualizadas.")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar o dashboard.")
-    } finally {
-      setIsSavingHeader(false)
-    }
-  }
-
-  const isTvMode = enforceTv
-  const hasSections = totalSections > 0
-
-  return (
-    <Card className="rounded-2xl border border-border/60 bg-gradient-to-br from-white/90 via-white to-primary/5 shadow-sm">
-      <CardContent className="flex flex-col gap-6 p-6 md:p-7">
-        <div className="flex flex-col gap-4 lg:flex-row lg:items-start lg:justify-between">
-          <div className="flex flex-col gap-3">
-            {isEditingHeader ? (
-              <div className="space-y-3">
-                <Input
-                  value={draftName}
-                  onChange={(event) => setDraftName(event.target.value)}
-                  placeholder="Nome do dashboard"
-                  className="h-10 w-full max-w-xl rounded-lg border border-slate-300 px-3 text-lg font-semibold text-neutral-900"
-                />
-                <Textarea
-                  value={draftDescription}
-                  onChange={(event) => setDraftDescription(event.target.value)}
-                  placeholder="Adicionar uma descrição opcional"
-                  rows={3}
-                  className="w-full max-w-xl resize-none overflow-hidden rounded-lg border border-slate-300 bg-white p-3 text-sm text-neutral-800 shadow-sm"
-                />
-              </div>
-            ) : (
-              <div className="space-y-2">
-                <div className="flex flex-wrap items-center gap-3">
-                  <h1 className="text-2xl font-semibold text-neutral-900">{name}</h1>
-                  {canEdit ? (
-                    <Button
-                      size="icon"
-                      variant="outline"
-                      className="inline-flex items-center justify-center rounded-lg border border-slate-200 bg-white text-neutral-800 hover:bg-slate-50"
-                      onClick={handleStartEditHeader}
-                      aria-label="Editar título e descrição"
-                    >
-                      <IconPencil className="size-5" />
-                    </Button>
-                  ) : null}
-                </div>
-                {description ? <p className="text-sm text-muted-foreground">{description}</p> : null}
-              </div>
-            )}
-            <div className="flex flex-wrap items-center gap-2 text-xs text-muted-foreground">
-              <Badge variant="outline" className={metricBadgeClass}>
-                <span className="h-2 w-2 rounded-full bg-neutral-400" />
-                Formato {dashboard.aspectRatio ?? "16:9"}
-              </Badge>
-              {themeLabel ? (
-                <Badge variant="outline" className={metricBadgeClass}>
-                  <span className="h-2 w-2 rounded-full bg-neutral-400" />
-                  Tema {themeLabel}
-                </Badge>
-              ) : null}
-              <Badge variant="outline" className={metricBadgeClass}>
-                <span className="h-2 w-2 rounded-full bg-neutral-400" />
-                {totalWidgets} bloco{totalWidgets === 1 ? "" : "s"}
-              </Badge>
-              {isTvMode && hasSections ? (
-                <Badge className="inline-flex items-center gap-2 rounded-full border border-sidebar-border bg-sidebar-accent px-4 py-1.5 text-xs font-semibold uppercase tracking-wide text-sidebar-accent-foreground shadow-sm">
-                  <MonitorPlay className="size-3.5 text-current" />
-                  Slide {activeSectionIndex + 1} de {totalSections}
-                </Badge>
-              ) : null}
-            </div>
-          </div>
-          <div className="flex flex-col gap-2 sm:flex-row sm:flex-wrap sm:items-center sm:justify-end lg:self-end">
-          <div className="flex flex-1 flex-col gap-3 sm:min-h-[180px] lg:flex-none lg:min-h-0 lg:items-end">
-            {canEdit ? (
-              <div className="flex flex-wrap items-center justify-end gap-2">
-                <WidgetPicker onSelect={onAddWidget} disabled={isAddingWidget} />
-              </div>
-            ) : null}
-            <div className="flex flex-wrap items-center gap-2 rounded-2xl border border-slate-200 bg-white/80 px-2 py-1.5 lg:self-end">
-              <Button
-                variant="ghost"
-                size="sm"
-                className="gap-2 rounded-full border border-slate-200 px-3 font-medium text-neutral-700 hover:border-slate-300 hover:bg-white"
-                onClick={() => onToggleFullscreen({ requestedByUser: true })}
-              >
-                {isFullscreen ? <Minimize2 className="size-4" /> : <Maximize2 className="size-4" />}
-                {isFullscreen ? "Sair da tela cheia" : "Tela cheia"}
-              </Button>
-              <DropdownMenu>
-                <DropdownMenuTrigger asChild>
-                  <Button
-                    variant={isTvMode ? "secondary" : "ghost"}
-                    size="sm"
-                    className={cn(
-                      "gap-2 rounded-full border px-3",
-                      isTvMode ? "border-slate-200 bg-slate-900 text-white" : "border-slate-200 text-neutral-700",
-                    )}
-                  >
-                    {isTvMode ? <PauseCircle className="size-4" /> : <PlayCircle className="size-4" />}
-                    Modo apresentação
-                  </Button>
-                </DropdownMenuTrigger>
-                <DropdownMenuContent align="end" className="w-60">
-                  <DropdownMenuLabel>Modo apresentação</DropdownMenuLabel>
-                  <DropdownMenuItem onSelect={onToggleTvMode}>
-                    {isTvMode ? "Encerrar" : "Iniciar"}
-                  </DropdownMenuItem>
-                  <DropdownMenuSeparator />
-                  <DropdownMenuLabel>Tempo por seção</DropdownMenuLabel>
-                  {[10, 20, 30, 60, 90].map((seconds) => (
-                    <DropdownMenuItem
-                      key={seconds}
-                      disabled={!canEdit}
-                      className="flex items-center justify-between gap-2"
-                      onSelect={() => {
-                        if (!canEdit) return
-                        onMetadataChange({ tvIntervalSeconds: seconds })
-                      }}
-                    >
-                      <span>{seconds} segundos</span>
-                      {rotationInterval === seconds ? <Check className="size-3.5" /> : null}
-                    </DropdownMenuItem>
-                  ))}
-                  {canEdit ? null : (
-                    <DropdownMenuItem disabled>Apenas edição permite ajustar o tempo</DropdownMenuItem>
-                  )}
-                </DropdownMenuContent>
-              </DropdownMenu>
-              <DropdownMenu>
-                <DropdownMenuTrigger asChild>
-                  <Button variant="ghost" size="sm" className="gap-2 rounded-full border border-slate-200 px-3 font-medium text-neutral-700">
-                    <Download className="size-4" />
-                    Exportar
-                  </Button>
-                </DropdownMenuTrigger>
-                <DropdownMenuContent align="end">
-                  <DropdownMenuLabel>Exportar dashboard</DropdownMenuLabel>
-                  <DropdownMenuSeparator />
-                  <DropdownMenuItem disabled={isExporting} onSelect={() => onExport("pdf")}>
-                    Exportar como PDF
-                  </DropdownMenuItem>
-                  <DropdownMenuItem disabled={isExporting} onSelect={() => onExport("png")}>
-                    Exportar como PNG
-                  </DropdownMenuItem>
-                </DropdownMenuContent>
-              </DropdownMenu>
-              {canEdit ? (
-                <Button
-                  variant="ghost"
-                  size="sm"
-                  className="gap-2 rounded-full border border-rose-200 px-3 font-medium text-rose-600 hover:bg-rose-50 hover:!text-rose-600 hover:[&>svg]:!text-rose-600"
-                  onClick={onDeleteRequest}
-                >
-                  <Trash2 className="size-4" />
-                  Excluir
-                </Button>
-              ) : null}
-            </div>
-            {isEditingHeader ? (
-              <div className="mt-auto flex flex-wrap items-center justify-end gap-2 pt-3">
-                <Button
-                  variant="ghost"
-                  size="sm"
-                  className="text-sm font-semibold text-neutral-700"
-                  onClick={handleCancelEditHeader}
-                  disabled={isSavingHeader}
-                >
-                  Cancelar
-                </Button>
-                <Button
-                  size="sm"
-                  className="inline-flex items-center gap-2 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-black/85"
-                  onClick={handleSaveHeader}
-                  disabled={isSavingHeader}
-                >
-                  {isSavingHeader ? "Salvando..." : "Salvar"}
-                </Button>
-              </div>
-            ) : null}
-          </div>
-          </div>
-        </div>
-      </CardContent>
-    </Card>
-  )
-}
-
-function WidgetPicker({ onSelect, disabled }: { onSelect: (type: string) => void; disabled?: boolean }) {
-  return (
-    <DropdownMenu>
-      <DropdownMenuTrigger asChild>
-        <Button size="sm" className="gap-2" disabled={disabled}>
-          <Plus className="size-4" />
-          Adicionar bloco
-        </Button>
-      </DropdownMenuTrigger>
-      <DropdownMenuContent align="start" className="w-72">
-        <DropdownMenuLabel>Blocos disponíveis</DropdownMenuLabel>
-        <DropdownMenuSeparator />
-        {WIDGET_LIBRARY.map((item) => (
-          <DropdownMenuItem
-            key={item.type}
-            onSelect={() => onSelect(item.type)}
-            className="flex items-start gap-3"
-          >
-            <LayoutTemplate className="mt-1 size-4 text-neutral-900" />
-            <div className="flex flex-col">
-              <span className="font-medium text-foreground">{item.title}</span>
-              <span className="text-xs text-muted-foreground">{item.description}</span>
-            </div>
-          </DropdownMenuItem>
-        ))}
-      </DropdownMenuContent>
-    </DropdownMenu>
-  )
-}
-
-function DashboardFilterBar({
-  filters,
-  onChange,
-}: {
-  filters: DashboardFilters
-  onChange: (filters: DashboardFilters) => void
-}) {
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId as Id<"users"> | null
-
-  const companies = useQuery(
-    api.companies.list,
-    isStaff && viewerId
-      ? ({
-          tenantId,
-          viewerId,
-        } as const)
-      : "skip",
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const queues = useQuery(
-    api.queues.list,
-    isStaff && viewerId
-      ? ({
-          tenantId,
-          viewerId,
-        } as const)
-      : "skip",
-  ) as Array<{ id: Id<"queues">; name: string }> | undefined
-
-  const companyOptions: SearchableComboboxOption[] = useMemo(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) return base
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const queueOptions: SearchableComboboxOption[] = useMemo(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as filas" }]
-    if (!queues || queues.length === 0) return base
-    const sorted = [...queues].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((queue) => ({
-        value: queue.id,
-        label: queue.name,
-      })),
-    ]
-  }, [queues])
-
-  return (
-    <Card className="rounded-2xl border border-border/60 bg-gradient-to-br from-white/90 via-white to-primary/5 shadow-sm">
-      <CardContent className="flex flex-wrap items-end gap-4 px-4 py-5 sm:px-6">
-        <div className="flex flex-col gap-2">
-          <span className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-            Período
-          </span>
-          <Select
-            value={filters.range ?? "30d"}
-            onValueChange={(value) => onChange({ ...filters, range: value as DashboardFilters["range"] })}
-          >
-            <SelectTrigger className="h-[46px] w-44 rounded-full border border-slate-300 bg-white px-4 text-sm font-medium text-neutral-800 shadow-sm focus-visible:ring-0 data-[state=open]:border-neutral-600">
-              <SelectValue placeholder="Selecione" />
-            </SelectTrigger>
-            <SelectContent>
-              <SelectItem value="7d">Últimos 7 dias</SelectItem>
-              <SelectItem value="30d">Últimos 30 dias</SelectItem>
-              <SelectItem value="90d">Últimos 90 dias</SelectItem>
-            </SelectContent>
-          </Select>
-        </div>
-        <div className="flex flex-col gap-2">
-          <span className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-            Empresa
-          </span>
-          <SearchableCombobox
-            value={filters.companyId ?? "all"}
-            onValueChange={(value) => onChange({ ...filters, companyId: value === "all" ? null : value })}
-            options={companyOptions}
-            placeholder="Todas as empresas"
-            className="min-w-[220px]"
-          />
-        </div>
-        <div className="flex flex-col gap-2">
-          <span className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-            Fila
-          </span>
-          <SearchableCombobox
-            value={filters.queueId ?? "all"}
-            onValueChange={(value) => onChange({ ...filters, queueId: value === "all" ? null : value })}
-            options={queueOptions}
-            placeholder="Todas as filas"
-            className="min-w-[220px]"
-          />
-        </div>
-        <Button
-          variant="ghost"
-          size="sm"
-          className="ml-auto mt-2 text-muted-foreground hover:text-foreground"
-          onClick={() => onChange({ ...DEFAULT_FILTERS })}
-        >
-          Limpar filtros
-        </Button>
-      </CardContent>
-    </Card>
-  )
-}
-
-function TvCanvas({ items, isFullscreen }: { items: CanvasRenderableItem[]; isFullscreen: boolean }) {
-  if (items.length === 0) {
-    return (
-      <div className="mx-auto w-full max-w-4xl">
-        <div className="aspect-video w-full rounded-3xl border border-dashed border-border/60 bg-muted/30 text-sm text-muted-foreground shadow-inner flex items-center justify-center">
-          Nenhum widget disponível para esta seção.
-        </div>
-      </div>
-    )
-  }
-
-  const renderItems = items.slice(0, 4)
-
-  const isSingle = renderItems.length === 1
-  const gridClass = isSingle
-    ? "grid-cols-1 place-items-center"
-    : renderItems.length === 2
-      ? "grid-cols-1 md:grid-cols-2 md:grid-rows-1"
-      : "grid-cols-1 md:grid-cols-2 md:grid-rows-2"
-
-  return (
-    <div
-      className={cn(
-        "mx-auto w-full px-4",
-        isFullscreen ? "flex-1 py-8 md:px-8 lg:px-12" : "py-6 md:px-6 lg:px-8",
-      )}
-    >
-      <div className="mx-auto w-full max-w-6xl lg:max-w-6xl xl:max-w-7xl">
-        <div className="aspect-video w-full overflow-hidden rounded-3xl border border-border/60 bg-white shadow-2xl ring-1 ring-black/5">
-          <div className={cn("grid h-full w-full gap-4 p-4 md:gap-6 md:p-6", gridClass)}>
-            {renderItems.map((item) => (
-              <div
-                key={item.key}
-                className={cn(
-                  "flex h-full w-full flex-col overflow-visible rounded-2xl border border-border/40 bg-gradient-to-br from-white via-white to-slate-100 shadow-lg",
-                  isSingle ? "max-w-4xl justify-self-center" : "",
-                )}
-              >
-                {item.element}
-              </div>
-            ))}
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
-
-function BuilderWidgetCard({
-  widget,
-  filters,
-  mode,
-  editable,
-  onEdit,
-  onDuplicate,
-  onRemove,
-  onViewData,
-  onReadyChange,
-}: {
-  widget: DashboardWidgetRecord
-  filters: DashboardFilters
-  mode: "edit" | "view" | "tv" | "print"
-  editable: boolean
-  onEdit: () => void
-  onDuplicate: () => void
-  onRemove: () => void
-  onViewData: () => void
-  onReadyChange: (ready: boolean) => void
-}) {
-  return (
-    <div className="group relative h-full">
-      {editable && mode !== "tv" && mode !== "print" ? (
-        <div className="absolute inset-x-3 top-3 z-10 flex items-center justify-end gap-1 opacity-0 transition group-hover:opacity-100">
-          <Button
-            size="icon"
-            variant="outline"
-            className="flex h-8 w-8 items-center justify-center rounded-lg border border-slate-200 bg-white text-slate-700 shadow-sm transition hover:border-slate-400 hover:bg-slate-100 focus-visible:ring-2 focus-visible:ring-slate-300"
-            onClick={onEdit}
-          >
-            <IconPencil className="size-4" />
-          </Button>
-          <Button
-            size="icon"
-            variant="outline"
-            className="flex h-8 w-8 items-center justify-center rounded-lg border border-slate-200 bg-white text-slate-700 shadow-sm transition hover:border-slate-400 hover:bg-slate-100 focus-visible:ring-2 focus-visible:ring-slate-300"
-            onClick={onDuplicate}
-          >
-            <Copy className="size-3.5" />
-          </Button>
-          <Button
-            size="icon"
-            variant="outline"
-            className="flex h-8 w-8 items-center justify-center rounded-lg border border-slate-200 bg-white text-slate-700 shadow-sm transition hover:border-slate-400 hover:bg-slate-100 focus-visible:ring-2 focus-visible:ring-slate-300"
-            onClick={onViewData}
-          >
-            <Table2 className="size-3.5" />
-          </Button>
-          <Button
-            size="icon"
-            variant="outline"
-            className="flex h-8 w-8 items-center justify-center rounded-lg border border-rose-200 bg-white text-rose-600 shadow-sm transition hover:border-rose-300 hover:bg-rose-50 hover:!text-rose-600 focus-visible:ring-2 focus-visible:ring-rose-200 [&>svg]:text-rose-600 hover:[&>svg]:!text-rose-600"
-            onClick={onRemove}
-          >
-            <Trash2 className="size-3.5" />
-          </Button>
-        </div>
-      ) : null}
-      <WidgetRenderer widget={widget} filters={filters} mode={mode} onReadyChange={onReadyChange} />
-    </div>
-  )
-}
-
-function WidgetConfigDialog({
-  open,
-  onOpenChange,
-  widget,
-  metricOptions,
-  onSubmit,
-}: {
-  open: boolean
-  onOpenChange: (open: boolean) => void
-  widget: DashboardWidgetRecord | null
-  metricOptions: SearchableComboboxOption[]
-  onSubmit: (values: WidgetConfigFormValues) => Promise<void>
-}) {
-  const normalizedConfig = getWidgetConfigForWidget(widget)
-  const form = useForm<WidgetConfigFormValues>({
-    resolver: zodResolver(widgetConfigSchema),
-    defaultValues: {
-      title: normalizedConfig?.title ?? widget?.title ?? "",
-      type: normalizedConfig?.type ?? widget?.type ?? "kpi",
-      metricKey: normalizedConfig?.dataSource?.metricKey ?? "",
-      stacked: Boolean(normalizedConfig?.encoding && "stacked" in normalizedConfig.encoding ? normalizedConfig.encoding.stacked : false),
-      legend: Boolean(normalizedConfig?.options && "legend" in normalizedConfig.options ? normalizedConfig.options.legend : true),
-      rangeOverride:
-        typeof normalizedConfig?.dataSource?.params?.range === "string"
-          ? (normalizedConfig.dataSource?.params?.range as string)
-          : "",
-      showTooltip: Boolean(normalizedConfig?.options && "tooltip" in normalizedConfig.options ? normalizedConfig.options.tooltip : true),
-    },
-  })
-
-  useEffect(() => {
-    form.register("metricKey")
-  }, [form])
-
-  const metricKeyValue = form.watch("metricKey")
-  const widgetTypeValue = form.watch("type")
-  const legendValue = form.watch("legend")
-  const stackedValue = form.watch("stacked")
-  const showTooltipValue = form.watch("showTooltip")
-  const selectedMetric = useMemo(() => getMetricDefinition(metricKeyValue), [metricKeyValue])
-  const metricOptionValue = selectedMetric ? selectedMetric.key : null
-  const recommendedWidgetTitle = selectedMetric ? WIDGET_TYPE_LABELS[selectedMetric.recommendedWidget] ?? selectedMetric.recommendedWidget : null
-  const lastAppliedMetricRef = useRef<string | null>(null)
-  const lastTitleFromPresetRef = useRef<string | null>(null)
-
-  useEffect(() => {
-    if (!widget) return
-    const config = getWidgetConfigForWidget(widget)
-    form.reset({
-      title: config?.title ?? widget.title ?? "",
-      type: config?.type ?? widget.type,
-      metricKey: config?.dataSource?.metricKey ?? "",
-      stacked: Boolean(config?.encoding && "stacked" in config.encoding ? config.encoding.stacked : false),
-      legend: Boolean(config?.options && "legend" in config.options ? config.options.legend : true),
-      rangeOverride:
-        typeof config?.dataSource?.params?.range === "string"
-          ? (config.dataSource?.params?.range as string)
-          : "",
-      showTooltip: Boolean(config?.options && "tooltip" in config.options ? config.options.tooltip : true),
-    })
-    lastAppliedMetricRef.current =
-      typeof config?.dataSource?.metricKey === "string" ? (config.dataSource?.metricKey as string) : null
-    lastTitleFromPresetRef.current = config?.title ?? widget.title ?? null
-  }, [widget, form])
-
-  useEffect(() => {
-    if (!selectedMetric) {
-      lastAppliedMetricRef.current = null
-      return
-    }
-    const normalizedKey = selectedMetric.key
-    if (lastAppliedMetricRef.current === normalizedKey) {
-      return
-    }
-    form.setValue("type", selectedMetric.recommendedWidget, { shouldDirty: true })
-    if (typeof selectedMetric.stacked === "boolean") {
-      form.setValue("stacked", selectedMetric.stacked, { shouldDirty: true })
-    }
-    if (selectedMetric.options?.legend !== undefined) {
-      form.setValue("legend", selectedMetric.options.legend, { shouldDirty: true })
-    }
-    if (selectedMetric.options?.tooltip !== undefined) {
-      form.setValue("showTooltip", selectedMetric.options.tooltip, { shouldDirty: true })
-    }
-    const currentTitle = form.getValues("title")
-    if (
-      !currentTitle ||
-      currentTitle.trim().length === 0 ||
-      currentTitle === (lastTitleFromPresetRef.current ?? "")
-    ) {
-      form.setValue("title", selectedMetric.defaultTitle, { shouldDirty: true })
-      lastTitleFromPresetRef.current = selectedMetric.defaultTitle
-    }
-    lastAppliedMetricRef.current = normalizedKey
-  }, [form, selectedMetric])
-
-  useEffect(() => {
-    const supportsStacked = ["bar", "area"].includes(widgetTypeValue)
-    if (!supportsStacked && stackedValue) {
-      form.setValue("stacked", false, { shouldDirty: true })
-    }
-    const supportsLegendLocal = ["bar", "line", "area", "pie", "radar"].includes(widgetTypeValue)
-    if (!supportsLegendLocal && legendValue) {
-      form.setValue("legend", false, { shouldDirty: true })
-    }
-    const supportsTooltipLocal = ["bar", "line", "area", "pie", "radar"].includes(widgetTypeValue)
-    if (!supportsTooltipLocal && showTooltipValue) {
-      form.setValue("showTooltip", false, { shouldDirty: true })
-    }
-  }, [form, legendValue, showTooltipValue, stackedValue, widgetTypeValue])
-
-  useEffect(() => {
-    if (!selectedMetric) {
-      lastAppliedMetricRef.current = null
-    }
-  }, [selectedMetric])
-
-  const supportsLegend = ["bar", "line", "area", "pie", "radar"].includes(widgetTypeValue)
-  const supportsStacked = ["bar", "area"].includes(widgetTypeValue)
-  const supportsTooltip = ["bar", "line", "area", "pie", "radar"].includes(widgetTypeValue)
-
-  const handleMetricOptionChange = (value: string | null) => {
-    if (!value) {
-      form.setValue("metricKey", "", { shouldDirty: true })
-      lastAppliedMetricRef.current = null
-      return
-    }
-    form.setValue("metricKey", value, { shouldDirty: true, shouldValidate: true })
-  }
-
-  const handleSubmit = form.handleSubmit(async (values) => {
-    await onSubmit(values)
-    form.reset()
-  })
-
-  return (
-    <Dialog open={open} onOpenChange={onOpenChange}>
-      <DialogContent className="max-w-xl">
-        <DialogHeader>
-          <DialogTitle>Configurar widget</DialogTitle>
-          <DialogDescription>Personalize título, métrica e comportamento visual do bloco.</DialogDescription>
-        </DialogHeader>
-        <form onSubmit={handleSubmit} className="space-y-4">
-          <div className="grid gap-4">
-            <div className="flex flex-col gap-2">
-              <label className="text-sm font-medium">Título</label>
-              <Input {...form.register("title")} placeholder="Ex.: Tickets aguardando ação" />
-            </div>
-            <div className="flex flex-col gap-2">
-              <label className="text-sm font-medium">Tipo</label>
-              <Select value={form.watch("type")} onValueChange={(value) => form.setValue("type", value)}>
-                <SelectTrigger className="h-10 rounded-xl">
-                  <SelectValue />
-                </SelectTrigger>
-                <SelectContent>
-                  {WIDGET_LIBRARY.map((item) => (
-                    <SelectItem key={item.type} value={item.type}>
-                      {item.title}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-            <div className="flex flex-col gap-2">
-              <label className="text-sm font-medium">Métrica (fonte de dados)</label>
-              <SearchableCombobox
-                value={metricOptionValue}
-                onValueChange={handleMetricOptionChange}
-                options={metricOptions}
-                placeholder="Selecione uma métrica"
-                searchPlaceholder="Pesquisar por nome ou palavra-chave"
-                emptyText="Nenhuma métrica encontrada."
-                allowClear
-                className="rounded-full"
-                contentClassName="w-[420px]"
-                scrollClassName="max-h-72"
-                scrollProps={{
-                  onWheel: (event) => {
-                    event.currentTarget.scrollTop += event.deltaY
-                    event.preventDefault()
-                    event.stopPropagation()
-                  },
-                }}
-                disabled={metricOptions.length === 0}
-                renderValue={(option) =>
-                  option?.label ?? (metricKeyValue ? `Chave: ${metricKeyValue}` : undefined)
-                }
-              />
-              {selectedMetric ? (
-                <div className="rounded-xl border border-border/60 bg-muted/20 p-3 text-xs leading-relaxed text-muted-foreground">
-                  <div className="flex flex-wrap items-center justify-between gap-2 text-foreground">
-                    <span className="font-semibold">{selectedMetric.name}</span>
-                    {recommendedWidgetTitle ? (
-                      <Badge variant="outline" className="rounded-full border-border/60 bg-white px-3 py-0.5 text-[11px] font-semibold">
-                        {recommendedWidgetTitle}
-                      </Badge>
-                    ) : null}
-                  </div>
-                  <p className="mt-2 text-xs text-muted-foreground">{selectedMetric.description}</p>
-                </div>
-              ) : metricOptions.length === 0 ? (
-                <p className="text-xs text-muted-foreground">
-                  Não há métricas disponíveis para o seu perfil de acesso.
-                </p>
-              ) : (
-                <p className="text-xs text-muted-foreground">
-                  Selecione uma métrica para aplicar presets automáticos de layout e visualização.
-                </p>
-              )}
-            </div>
-            <div className="grid gap-4 md:grid-cols-2">
-              {supportsLegend ? (
-                <SwitchField
-                  label="Exibir legenda"
-                  description="Mostra os nomes das séries no gráfico."
-                  checked={Boolean(legendValue)}
-                  onCheckedChange={(checked) => form.setValue("legend", checked)}
-                />
-              ) : null}
-              {supportsStacked ? (
-                <SwitchField
-                  label="Empilhar séries"
-                  description="Acumula os valores das séries no eixo Y."
-                  checked={Boolean(stackedValue)}
-                  onCheckedChange={(checked) => form.setValue("stacked", checked)}
-                />
-              ) : null}
-              {supportsTooltip ? (
-                <SwitchField
-                  label="Tooltip interativo"
-                  description="Mantém os detalhes ao passar o cursor sobre os pontos."
-                  checked={Boolean(showTooltipValue)}
-                  onCheckedChange={(checked) => form.setValue("showTooltip", checked)}
-                />
-              ) : null}
-            </div>
-            <div className="flex flex-col gap-2">
-              <label className="text-sm font-medium">Período específico (opcional)</label>
-              <Input
-                {...form.register("rangeOverride")}
-                placeholder="Ex.: 7d, 30d, 90d"
-              />
-            </div>
-          </div>
-          <DialogFooter>
-            <Button type="submit">
-              Salvar widget
-            </Button>
-          </DialogFooter>
-        </form>
-      </DialogContent>
-    </Dialog>
-  )
-}
-
-function SwitchField({
-  label,
-  description,
-  checked,
-  onCheckedChange,
-  disabled = false,
-}: {
-  label: string
-  description?: string
-  checked: boolean
-  onCheckedChange: (checked: boolean) => void
-  disabled?: boolean
-}) {
-  return (
-    <div
-      className={cn(
-        "flex items-center justify-between gap-3 rounded-xl border border-border/60 bg-gradient-to-r from-white via-white to-primary/5 px-3 py-3 transition",
-        disabled ? "cursor-not-allowed opacity-50" : "hover:border-primary/40 hover:shadow-sm",
-      )}
-    >
-      <div className="space-y-1">
-        <p className="text-sm font-medium text-foreground">{label}</p>
-        {description ? <p className="text-xs text-muted-foreground">{description}</p> : null}
-      </div>
-      <Checkbox
-        checked={checked}
-        onCheckedChange={(value) => onCheckedChange(value === true)}
-        disabled={disabled}
-        className="size-5 rounded-md border-primary/50 data-[state=checked]:bg-primary"
-      />
-    </div>
-  )
-}
-
-function WidgetDataSheet({
-  open,
-  onOpenChange,
-  widget,
-  filters,
-}: {
-  open: boolean
-  onOpenChange: (open: boolean) => void
-  widget: DashboardWidgetRecord | null
-  filters: DashboardFilters
-}) {
-  const config = getWidgetConfigForWidget(widget)
-  const metric = useMetricData({
-    metricKey: config?.dataSource?.metricKey,
-    params: mergeFilterParams(config?.dataSource?.params, filters),
-    enabled: open && Boolean(config?.dataSource?.metricKey),
-  })
-
-  const rows = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
-  const columns = rows.length > 0 ? Object.keys(rows[0]!) : []
-
-  return (
-    <Sheet open={open} onOpenChange={onOpenChange}>
-      <SheetContent side="bottom" className="max-h-[80vh] overflow-y-auto bg-gradient-to-br from-background via-background to-primary/10 px-6 pb-10 pt-12 sm:px-10">
-        <SheetHeader>
-          <SheetTitle>Dados do widget {widget?.title ?? widget?.widgetKey}</SheetTitle>
-        </SheetHeader>
-        {metric.isLoading ? (
-          <div className="grid gap-2 pt-6">
-            {Array.from({ length: 10 }).map((_, index) => (
-              <Skeleton key={index} className="h-8 w-full rounded-sm" />
-            ))}
-          </div>
-        ) : rows.length === 0 ? (
-          <div className="mt-6 rounded-2xl border border-dashed border-primary/40 bg-primary/5 p-8 text-center text-sm font-medium text-primary/80">
-            Sem dados disponíveis para os filtros atuais.
-          </div>
-        ) : (
-          <div className="mt-6 overflow-hidden rounded-2xl border border-border/60 bg-white/95 shadow-sm">
-            <div className="max-h-[360px] overflow-auto">
-              <table className="w-full text-sm">
-                <thead className="bg-muted/60">
-                  <tr>
-                    {columns.map((column) => (
-                      <th key={column} className="px-4 py-2 text-left font-medium text-foreground">
-                        {column}
-                      </th>
-                    ))}
-                  </tr>
-                </thead>
-                <tbody>
-                  {rows.slice(0, 400).map((row, index) => (
-                    <tr key={index} className="border-b border-border/40 transition hover:bg-muted/40">
-                      {columns.map((column) => (
-                        <td key={column} className="px-4 py-2 text-muted-foreground">
-                          {renderTableCellValue(row[column])}
-                        </td>
-                      ))}
-                    </tr>
-                  ))}
-                </tbody>
-              </table>
-            </div>
-          </div>
-        )}
-      </SheetContent>
-    </Sheet>
-  )
-}
-
-function renderTableCellValue(value: unknown) {
-  if (typeof value === "number") {
-    return numberFormatter.format(value)
-  }
-  if (typeof value === "string") {
-    if (/^\d{4}-\d{2}-\d{2}T/.test(value) || /^\d+$/.test(value)) {
-      const date = new Date(value)
-      if (!Number.isNaN(date.getTime())) {
-        return format(date, "dd/MM/yyyy HH:mm", { locale: ptBR })
-      }
-    }
-    return value
-  }
-  if (value === null || value === undefined) {
-    return "—"
-  }
-  if (typeof value === "boolean") {
-    return value ? "Sim" : "Não"
-  }
-  if (Array.isArray(value)) {
-    return value.join(", ")
-  }
-  if (typeof value === "object") {
-    try {
-      return JSON.stringify(value)
-    } catch {
-      return "—"
-    }
-  }
-  return String(value)
-}
-
-function TvSectionIndicator({
-  sections,
-  activeIndex,
-  onChange,
-  fullscreen = false,
-  onExitPresentation,
-}: {
-  sections: DashboardSection[]
-  activeIndex: number
-  onChange: (index: number) => void
-  fullscreen?: boolean
-  onExitPresentation?: () => void
-}) {
-  if (sections.length === 0) return null
-  return (
-    <div
-      className={cn(
-        "flex items-center justify-between rounded-lg border border-sidebar-border bg-sidebar-accent px-4 py-2 text-sm font-semibold text-sidebar-accent-foreground shadow-sm",
-        fullscreen &&
-          "fixed left-1/2 top-6 z-40 w-[min(92vw,960px)] -translate-x-1/2 border-white/20 bg-slate-950/80 text-white shadow-xl backdrop-blur",
-      )}
-    >
-      <div className="flex items-center gap-2">
-        <MonitorPlay className={cn("size-4", fullscreen ? "text-white" : "text-sidebar-accent-foreground/80")} />
-        <span>
-          Seção {activeIndex + 1} de {sections.length}: {sections[activeIndex]?.title ?? "Sem título"}
-        </span>
-      </div>
-      <div className="flex items-center gap-3">
-        <div className="flex items-center gap-1">
-          {sections.map((section, index) => (
-            <button
-              key={section.id}
-              onClick={() => onChange(index)}
-              className={cn(
-                "h-2.5 w-2.5 rounded-full transition",
-                fullscreen
-                  ? index === activeIndex
-                    ? "bg-white"
-                    : "bg-white/40 hover:bg-white/70"
-                  : index === activeIndex
-                    ? "bg-sidebar-accent-foreground"
-                    : "bg-sidebar-accent-foreground/40 hover:bg-sidebar-accent-foreground/70",
-              )}
-            />
-          ))}
-        </div>
-        {fullscreen && onExitPresentation ? (
-          <button
-            onClick={onExitPresentation}
-            className="flex items-center gap-1.5 rounded-md bg-white/10 px-2.5 py-1 text-xs font-medium text-white/90 transition hover:bg-white/20 hover:text-white"
-          >
-            <X className="size-3.5" />
-            Encerrar
-          </button>
-        ) : null}
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/dashboards/dashboard-list.tsx b/src/components/dashboards/dashboard-list.tsx
deleted file mode 100644
index 971070b..0000000
--- a/src/components/dashboards/dashboard-list.tsx
+++ /dev/null
@@ -1,370 +0,0 @@
-"use client"
-
-import { useState } from "react"
-import Link from "next/link"
-import { useRouter } from "next/navigation"
-import { useMutation, useQuery } from "convex/react"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { LayoutTemplate, MonitorPlay, Plus, Share2, Sparkles, Trash2 } from "lucide-react"
-import type { Id } from "@/convex/_generated/dataModel"
-
-import { api } from "@/convex/_generated/api"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { Button } from "@/components/ui/button"
-import {
-  Card,
-  CardContent,
-  CardDescription,
-  CardFooter,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Badge } from "@/components/ui/badge"
-import { toast } from "sonner"
-
-type DashboardSummary = {
-  id: Id<"dashboards">
-  tenantId: string
-  name: string
-  description: string | null
-  aspectRatio: string
-  theme: string
-  filters: Record<string, unknown>
-  layout: Array<{ i: string; x: number; y: number; w: number; h: number }>
-  sections: Array<{
-    id: string
-    title?: string
-    description?: string
-    widgetKeys: string[]
-    durationSeconds?: number
-  }>
-  tvIntervalSeconds: number
-  readySelector: string | null
-  createdBy: Id<"users">
-  updatedBy: Id<"users"> | null
-  createdAt: number
-  updatedAt: number
-  isArchived: boolean
-  widgetsCount: number
-}
-
-type CreateDashboardDialogProps = {
-  onCreate: (name: string, description: string | null) => Promise<void>
-  isLoading: boolean
-}
-
-function CreateDashboardDialog({ onCreate, isLoading }: CreateDashboardDialogProps) {
-  const [open, setOpen] = useState(false)
-  const [name, setName] = useState("")
-  const [description, setDescription] = useState("")
-
-  async function handleSubmit(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    const trimmedName = name.trim()
-    if (!trimmedName) {
-      toast.error("Informe um nome para o dashboard.")
-      return
-    }
-    await onCreate(trimmedName, description.trim() ? description.trim() : null)
-    setOpen(false)
-    setName("")
-    setDescription("")
-  }
-
-  return (
-    <>
-      <Button onClick={() => setOpen(true)} className="gap-2">
-        <Plus className="size-4" />
-        Novo dashboard
-      </Button>
-      <Dialog open={open} onOpenChange={setOpen}>
-        <DialogContent className="max-w-md">
-          <DialogHeader>
-            <DialogTitle>Criar dashboard</DialogTitle>
-          </DialogHeader>
-          <form onSubmit={handleSubmit} className="space-y-4">
-            <div className="space-y-2">
-              <label htmlFor="dashboard-name" className="text-sm font-medium">
-                Nome
-              </label>
-              <Input
-                id="dashboard-name"
-                value={name}
-                onChange={(event) => setName(event.target.value)}
-                placeholder="Ex.: Operações - Visão Geral"
-                required
-              />
-            </div>
-            <div className="space-y-2">
-              <label htmlFor="dashboard-description" className="text-sm font-medium">
-                Descrição <span className="text-muted-foreground text-xs">(opcional)</span>
-              </label>
-              <Input
-                id="dashboard-description"
-                value={description}
-                onChange={(event) => setDescription(event.target.value)}
-                placeholder="Contextualize para a equipe"
-              />
-            </div>
-            <DialogFooter className="sm:justify-between">
-              <Button type="button" variant="outline" onClick={() => setOpen(false)}>
-                Cancelar
-              </Button>
-              <Button type="submit" disabled={isLoading}>
-                {isLoading ? "Criando..." : "Criar dashboard"}
-              </Button>
-            </DialogFooter>
-          </form>
-        </DialogContent>
-      </Dialog>
-    </>
-  )
-}
-
-export function DashboardListView() {
-  const router = useRouter()
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const createDashboard = useMutation(api.dashboards.create)
-  const archiveDashboard = useMutation(api.dashboards.archive)
-  const [isCreating, setIsCreating] = useState(false)
-  const [dashboardToDelete, setDashboardToDelete] = useState<DashboardSummary | null>(null)
-  const [isDeleting, setIsDeleting] = useState(false)
-
-  const dashboards = useQuery(
-    api.dashboards.list,
-    isStaff && convexUserId
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-        } as const)
-      : "skip"
-  ) as DashboardSummary[] | undefined
-
-  async function handleCreate(name: string, description: string | null) {
-    if (!convexUserId) return
-    setIsCreating(true)
-    try {
-      const result = await createDashboard({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        name,
-        description: description ?? undefined,
-      })
-      toast.success("Dashboard criado com sucesso!")
-      router.push(`/dashboards/${result.id}`)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar o dashboard.")
-    } finally {
-      setIsCreating(false)
-    }
-  }
-
-  async function handleConfirmDelete() {
-    if (!dashboardToDelete || !convexUserId) return
-    setIsDeleting(true)
-    try {
-      await archiveDashboard({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        dashboardId: dashboardToDelete.id,
-        archived: true,
-      })
-      toast.success("Dashboard removido.")
-      setDashboardToDelete(null)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover o dashboard.")
-    } finally {
-      setIsDeleting(false)
-    }
-  }
-
-  if (!isStaff) {
-    return (
-      <Card className="border-dashed border-primary/40 bg-primary/5 text-primary">
-        <CardHeader>
-          <CardTitle>Acesso restrito</CardTitle>
-          <CardDescription>Somente a equipe interna pode visualizar e montar dashboards.</CardDescription>
-        </CardHeader>
-      </Card>
-    )
-  }
-
-  if (!dashboards) {
-    return (
-      <div className="grid gap-4 sm:grid-cols-2 xl:grid-cols-3">
-        {Array.from({ length: 3 }).map((_, index) => (
-          <Card key={index} className="border-muted/60 bg-muted/20">
-            <CardHeader className="space-y-2">
-              <Skeleton className="h-4 w-32" />
-              <Skeleton className="h-6 w-48" />
-            </CardHeader>
-            <CardContent className="space-y-2">
-              <Skeleton className="h-3 w-full" />
-              <Skeleton className="h-3 w-3/4" />
-              <Skeleton className="h-3 w-1/2" />
-            </CardContent>
-            <CardFooter>
-              <Skeleton className="h-9 w-full" />
-            </CardFooter>
-          </Card>
-        ))}
-      </div>
-    )
-  }
-
-  const activeDashboards = dashboards.filter((dashboard) => !dashboard.isArchived)
-
-  const renderCreateButton = () => (
-    <CreateDashboardDialog onCreate={handleCreate} isLoading={isCreating} />
-  )
-
-  return (
-    <div className="space-y-6">
-      <div className="flex flex-wrap items-center justify-between gap-3">
-        <div className="flex flex-col gap-1">
-          <h2 className="text-lg font-semibold">Painéis customizados</h2>
-          <p className="text-sm text-muted-foreground">
-            Combine KPIs, gráficos, tabelas e texto em painéis dinâmicos com filtros globais.
-          </p>
-        </div>
-        {activeDashboards.length > 0 ? renderCreateButton() : null}
-      </div>
-
-      {activeDashboards.length === 0 ? (
-        <Card className="overflow-hidden border-dashed border-slate-200 bg-gradient-to-br from-white via-white to-slate-50 shadow-sm">
-          <CardContent className="flex flex-col gap-6 p-6 lg:flex-row lg:items-center lg:justify-between">
-            <div className="space-y-4">
-              <div className="flex items-center gap-3">
-                <div className="inline-flex size-12 items-center justify-center rounded-full bg-sky-50 text-sky-700">
-                  <Sparkles className="size-5" />
-                </div>
-                <div>
-                  <h3 className="text-xl font-semibold text-neutral-900">Nenhum painel ainda</h3>
-                  <p className="text-sm text-muted-foreground">Use KPIs, filas e texto para contar a história da operação.</p>
-                </div>
-              </div>
-              <ul className="space-y-2 text-sm text-neutral-600">
-                <li className="flex items-start gap-2">
-                  <LayoutTemplate className="mt-0.5 size-4 text-slate-500" />
-                  <span>Escolha widgets arrastando no canvas e organize por seções.</span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <Share2 className="mt-0.5 size-4 text-slate-500" />
-                  <span>Compartilhe com a equipe, salve filtros padrão e gere PDFs/PNGs.</span>
-                </li>
-                <li className="flex items-start gap-2">
-                  <MonitorPlay className="mt-0.5 size-4 text-slate-500" />
-                  <span>Entre no modo apresentação/TV para um loop automático em tela cheia.</span>
-                </li>
-              </ul>
-            </div>
-            <div className="flex w-full flex-col gap-3 rounded-2xl border border-slate-200 bg-white/90 p-4 lg:w-auto lg:min-w-[220px]">
-              {renderCreateButton()}
-              <Button variant="outline" className="gap-2" asChild>
-                <Link href="/reports/sla">
-                  <LayoutTemplate className="size-4" />
-                  Ver exemplos
-                </Link>
-              </Button>
-            </div>
-          </CardContent>
-        </Card>
-      ) : (
-        <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
-          {activeDashboards.map((dashboard) => {
-            const updatedAt = formatDistanceToNow(dashboard.updatedAt, {
-              addSuffix: true,
-              locale: ptBR,
-            })
-            return (
-              <Card key={dashboard.id} className="group border-muted/70 transition hover:border-primary/60 hover:shadow-lg">
-                <CardHeader>
-                  <CardTitle className="flex items-center justify-between gap-4 text-base">
-                    <span className="truncate">{dashboard.name}</span>
-                    <Badge variant="outline" className="shrink-0">
-                      {dashboard.widgetsCount} widget{dashboard.widgetsCount === 1 ? "" : "s"}
-                    </Badge>
-                  </CardTitle>
-                  {dashboard.description ? (
-                    <CardDescription className="line-clamp-2 text-sm">{dashboard.description}</CardDescription>
-                  ) : null}
-                </CardHeader>
-                <CardContent className="space-y-3 text-sm text-muted-foreground">
-                  <div className="flex items-center gap-2 rounded-full border border-slate-200 bg-slate-50 px-3 py-1.5 text-sm font-medium text-neutral-700">
-                    <span className="inline-flex size-2 rounded-full bg-emerald-500" />
-                    Atualizado {updatedAt}
-                  </div>
-                  <div className="flex flex-wrap items-center gap-2 text-sm text-muted-foreground">
-                    <Badge variant="outline" className="inline-flex items-center gap-2 rounded-full border-slate-200 bg-white px-3 py-1.5 text-sm font-semibold text-neutral-700">
-                      <span className="h-2 w-2 rounded-full bg-neutral-400" />
-                      Formato {dashboard.aspectRatio}
-                    </Badge>
-                    {dashboard.theme && dashboard.theme.toLowerCase() !== "system" ? (
-                      <Badge variant="outline" className="inline-flex items-center gap-2 rounded-full border-slate-200 bg-white px-3 py-1.5 text-sm font-semibold text-neutral-700">
-                        <span className="h-2 w-2 rounded-full bg-neutral-400" />
-                        Tema {dashboard.theme}
-                      </Badge>
-                    ) : null}
-                  </div>
-                </CardContent>
-                <CardFooter className="flex gap-2">
-                  <Button asChild className="flex-1">
-                    <Link href={`/dashboards/${dashboard.id}`}>Abrir painel</Link>
-                  </Button>
-                  <Button
-                    variant="outline"
-                    size="icon"
-                    className="shrink-0 size-9 rounded-lg border border-rose-300 bg-white text-rose-600 transition hover:bg-rose-50 hover:!text-rose-600 focus-visible:ring-rose-200 [&>svg]:transition [&>svg]:text-rose-600 hover:[&>svg]:!text-rose-600"
-                    onClick={() => setDashboardToDelete(dashboard)}
-                    aria-label={`Excluir ${dashboard.name}`}
-                  >
-                    <Trash2 className="size-4" />
-                  </Button>
-                </CardFooter>
-              </Card>
-            )
-          })}
-        </div>
-      )}
-      <Dialog
-        open={Boolean(dashboardToDelete)}
-        onOpenChange={(open) => {
-          if (!open && !isDeleting) {
-            setDashboardToDelete(null)
-          }
-        }}
-      >
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Excluir painel</DialogTitle>
-            <DialogDescription>
-              Essa ação remove o painel para toda a equipe. Confirme para continuar.
-            </DialogDescription>
-          </DialogHeader>
-          <DialogFooter className="sm:justify-between">
-            <Button
-              variant="outline"
-              onClick={() => {
-                if (!isDeleting) setDashboardToDelete(null)
-              }}
-              disabled={isDeleting}
-            >
-              Cancelar
-            </Button>
-            <Button variant="destructive" onClick={handleConfirmDelete} disabled={isDeleting}>
-              {isDeleting ? "Removendo..." : "Excluir painel"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
diff --git a/src/components/dashboards/metric-catalog.ts b/src/components/dashboards/metric-catalog.ts
deleted file mode 100644
index 75a72c5..0000000
--- a/src/components/dashboards/metric-catalog.ts
+++ /dev/null
@@ -1,322 +0,0 @@
-import type { SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-type MetricEncoding = {
-  x?: string
-  y?: Array<{ field: string; label?: string }>
-  category?: string
-  value?: string
-  angle?: string
-  radius?: string
-}
-
-type MetricOptions = {
-  legend?: boolean
-  tooltip?: boolean
-  indicator?: "line" | "dot" | "dashed"
-  valueFormatter?: "percent"
-}
-
-type MetricAudience = "all" | "agent" | "admin"
-
-export type DashboardMetricDefinition = {
-  key: string
-  name: string
-  description: string
-  defaultTitle: string
-  recommendedWidget:
-    | "kpi"
-    | "bar"
-    | "line"
-    | "area"
-    | "pie"
-    | "radar"
-    | "gauge"
-    | "table"
-    | "queue-summary"
-    | "text"
-  keywords?: string[]
-  encoding?: MetricEncoding
-  columns?: Array<{ field: string; label: string }>
-  stacked?: boolean
-  options?: MetricOptions
-  audience?: MetricAudience
-}
-
-export const DASHBOARD_METRIC_DEFINITIONS: DashboardMetricDefinition[] = [
-  {
-    key: "tickets.opened_resolved_by_day",
-    name: "Tickets abertos x resolvidos por dia",
-    description:
-      "Comparativo diário entre tickets abertos e resolvidos considerando os filtros globais do dashboard.",
-    defaultTitle: "Abertos x resolvidos (últimos dias)",
-    recommendedWidget: "area",
-    encoding: {
-      x: "date",
-      y: [
-        { field: "opened", label: "Abertos" },
-        { field: "resolved", label: "Resolvidos" },
-      ],
-    },
-    options: { legend: true, tooltip: true, indicator: "line" },
-    keywords: ["linha", "tendência", "evolução", "resolução", "abertos"],
-  },
-  {
-    key: "tickets.waiting_action_now",
-    name: "Tickets aguardando ação (agora)",
-    description: "Total de tickets abertos que estão aguardando ação neste instante e quantos estão fora do SLA.",
-    defaultTitle: "Tickets aguardando ação",
-    recommendedWidget: "kpi",
-    keywords: ["sla", "pendentes", "agora", "urgente"],
-  },
-  {
-    key: "tickets.waiting_action_last_7d",
-    name: "Tickets aguardando ação (últimos 7 dias)",
-    description:
-      "Volume acumulado de tickets abertos nas últimas 7 noites, com destaque para aqueles em risco de SLA.",
-    defaultTitle: "Pendências nos últimos 7 dias",
-    recommendedWidget: "kpi",
-    keywords: ["tendência", "acumulado", "últimos 7 dias", "sla"],
-  },
-  {
-    key: "tickets.open_by_priority",
-    name: "Tickets abertos por prioridade",
-    description:
-      "Distribuição de tickets abertos segmentada por prioridade durante o período selecionado.",
-    defaultTitle: "Abertos por prioridade",
-    recommendedWidget: "bar",
-    encoding: {
-      x: "priority",
-      y: [{ field: "total", label: "Tickets" }],
-    },
-    options: { legend: false, tooltip: true, indicator: "dot" },
-    keywords: ["prioridade", "backup", "distribuição"],
-  },
-  {
-    key: "tickets.open_by_queue",
-    name: "Tickets abertos por fila",
-    description: "Ranking de filas com maior volume de tickets abertos no período filtrado.",
-    defaultTitle: "Abertos por fila",
-    recommendedWidget: "bar",
-    encoding: {
-      x: "name",
-      y: [{ field: "total", label: "Tickets abertos" }],
-    },
-    options: { legend: false, tooltip: true, indicator: "dot" },
-    keywords: ["fila", "ranking", "operacional"],
-  },
-  {
-    key: "tickets.sla_compliance_by_queue",
-    name: "Cumprimento de SLA por fila",
-    description: "Percentual de atendimento dentro do SLA por fila com detalhamento de volume total.",
-    defaultTitle: "Cumprimento de SLA por fila",
-    recommendedWidget: "bar",
-    encoding: {
-      x: "name",
-      y: [{ field: "compliance", label: "Cumprimento (%)" }],
-    },
-    options: { legend: false, tooltip: true, indicator: "dot", valueFormatter: "percent" },
-    keywords: ["sla", "fila", "percentual", "qualidade"],
-  },
-  {
-    key: "queues.summary_cards",
-    name: "Resumo por fila (cards)",
-    description: "Resumo visual com pendências, andamento e violações de SLA por fila.",
-    defaultTitle: "Resumo das filas",
-    recommendedWidget: "queue-summary",
-    keywords: ["fila", "cards", "pendências", "sla"],
-    audience: "admin",
-  },
-  {
-    key: "tickets.sla_rate",
-    name: "Taxa geral de cumprimento de SLA",
-    description: "Percentual geral de tickets resolvidos dentro do prazo no período filtrado.",
-    defaultTitle: "Cumprimento geral de SLA",
-    recommendedWidget: "gauge",
-    keywords: ["sla", "percentual", "qualidade", "indicador"],
-  },
-  {
-    key: "tickets.awaiting_table",
-    name: "Tickets aguardando com detalhes",
-    description: "Lista dos principais tickets aguardando ação, incluindo prioridade e responsável.",
-    defaultTitle: "Detalhes das pendências",
-    recommendedWidget: "table",
-    columns: [
-      { field: "subject", label: "Assunto" },
-      { field: "priority", label: "Prioridade" },
-      { field: "status", label: "Status" },
-      { field: "updatedAt", label: "Atualizado em" },
-    ],
-    keywords: ["tabela", "lista", "pendências", "detalhes"],
-  },
-  {
-    key: "agents.self_ticket_status",
-    name: "Status dos meus tickets",
-    description: "Distribuição entre tickets abertos, pausados e resolvidos do próprio agente no período.",
-    defaultTitle: "Status dos meus tickets",
-    recommendedWidget: "bar",
-    encoding: {
-      x: "status",
-      y: [{ field: "total", label: "Chamados" }],
-    },
-    options: { legend: false, tooltip: true, indicator: "dot" },
-    keywords: ["agente", "status", "abertos", "resolvidos"],
-    audience: "agent",
-  },
-  {
-    key: "agents.self_open_total",
-    name: "Meus tickets abertos",
-    description: "Quantidade atual de tickets abertos atribuídos ao agente.",
-    defaultTitle: "Tickets abertos (meus)",
-    recommendedWidget: "kpi",
-    keywords: ["agente", "abertos", "backlog"],
-    audience: "agent",
-  },
-  {
-    key: "agents.self_paused_total",
-    name: "Meus tickets pausados",
-    description: "Quantidade de tickets pausados sob responsabilidade do agente.",
-    defaultTitle: "Tickets pausados (meus)",
-    recommendedWidget: "kpi",
-    keywords: ["agente", "pausados"],
-    audience: "agent",
-  },
-  {
-    key: "agents.self_resolved_total",
-    name: "Tickets resolvidos (meus)",
-    description: "Total de tickets resolvidos pelo agente no período selecionado.",
-    defaultTitle: "Resolvidos (meus)",
-    recommendedWidget: "kpi",
-    keywords: ["agente", "resolvidos", "produtividade"],
-    audience: "agent",
-  },
-  {
-    key: "agents.self_sla_rate",
-    name: "SLA cumprido (meus tickets)",
-    description: "Percentual de tickets do agente resolvidos dentro do SLA no período.",
-    defaultTitle: "SLA cumprido (meus)",
-    recommendedWidget: "gauge",
-    options: { valueFormatter: "percent" },
-    keywords: ["agente", "sla", "qualidade"],
-    audience: "agent",
-  },
-  {
-    key: "agents.self_avg_resolution_minutes",
-    name: "Tempo médio de resolução (meus)",
-    description: "Tempo médio de resolução, em minutos, dos tickets atribuídos ao agente no período.",
-    defaultTitle: "Tempo médio de resolução (meus)",
-    recommendedWidget: "kpi",
-    keywords: ["agente", "tempo médio", "resolução"],
-    audience: "agent",
-  },
-  {
-    key: "agents.team_overview",
-    name: "Visão geral por agente",
-    description: "Tabela com tickets abertos, pausados, resolvidos, SLA e tempo médio de resolução por agente.",
-    defaultTitle: "Visão geral dos agentes",
-    recommendedWidget: "table",
-    columns: [
-      { field: "agentName", label: "Agente" },
-      { field: "open", label: "Abertos" },
-      { field: "paused", label: "Pausados" },
-      { field: "resolved", label: "Resolvidos" },
-      { field: "slaRate", label: "SLA (%)" },
-      { field: "avgResolutionMinutes", label: "Tempo médio (min)" },
-    ],
-    keywords: ["agentes", "tabela", "produtividade"],
-    audience: "admin",
-  },
-  {
-    key: "agents.team_resolved_total",
-    name: "Tickets resolvidos por agente",
-    description: "Comparativo de tickets resolvidos por cada agente no período.",
-    defaultTitle: "Resolvidos por agente",
-    recommendedWidget: "bar",
-    encoding: {
-      x: "agentName",
-      y: [{ field: "resolved", label: "Tickets resolvidos" }],
-    },
-    options: { legend: false, tooltip: true, indicator: "dot" },
-    keywords: ["agentes", "resolvidos", "ranking"],
-    audience: "admin",
-  },
-  {
-    key: "agents.team_sla_rate",
-    name: "SLA por agente",
-    description: "Percentual de cumprimento de SLA para cada agente no período.",
-    defaultTitle: "SLA por agente",
-    recommendedWidget: "bar",
-    encoding: {
-      x: "agentName",
-      y: [{ field: "compliance", label: "SLA (%)" }],
-    },
-    options: { legend: false, tooltip: true, indicator: "dot", valueFormatter: "percent" },
-    keywords: ["agentes", "sla", "qualidade"],
-    audience: "admin",
-  },
-  {
-    key: "agents.team_avg_resolution_minutes",
-    name: "Tempo médio por agente",
-    description: "Tempo médio de resolução por agente no período.",
-    defaultTitle: "Tempo médio por agente",
-    recommendedWidget: "bar",
-    encoding: {
-      x: "agentName",
-      y: [{ field: "minutes", label: "Minutos" }],
-    },
-    options: { legend: false, tooltip: true, indicator: "dot" },
-    keywords: ["agentes", "tempo médio", "resolução"],
-    audience: "admin",
-  },
-  {
-    key: "devices.health_summary",
-    name: "Saúde dos dispositivos",
-    description: "Lista os dispositivos monitorados com status, consumo de recursos e alertas recentes.",
-    defaultTitle: "Saúde dos dispositivos",
-    recommendedWidget: "table",
-    columns: [
-      { field: "hostname", label: "Hostname" },
-      { field: "status", label: "Status" },
-      { field: "cpuUsagePercent", label: "CPU (%)" },
-      { field: "memoryUsedPercent", label: "Memória (%)" },
-      { field: "diskUsedPercent", label: "Disco (%)" },
-      { field: "alerts", label: "Alertas" },
-    ],
-    keywords: ["dispositivos", "hardware", "health"],
-    audience: "admin",
-  },
-]
-
-function normalizeRole(role?: string | null) {
-  return role?.toLowerCase() ?? null
-}
-
-function canUseMetric(definition: DashboardMetricDefinition, role?: string | null) {
-  const audience = definition.audience ?? "all"
-  const normalizedRole = normalizeRole(role)
-  if (audience === "all") return true
-  if (audience === "agent") {
-    return normalizedRole === "agent"
-  }
-  if (audience === "admin") {
-    return normalizedRole === "admin" || normalizedRole === "manager"
-  }
-  return true
-}
-
-export function getMetricOptionsForRole(role?: string | null): SearchableComboboxOption[] {
-  return DASHBOARD_METRIC_DEFINITIONS.filter((definition) => canUseMetric(definition, role)).map(
-    (definition) => ({
-      value: definition.key,
-      label: definition.name,
-      description: definition.description,
-      keywords: definition.keywords,
-    }),
-  )
-}
-
-export function getMetricDefinition(metricKey?: string | null): DashboardMetricDefinition | undefined {
-  if (!metricKey) return undefined
-  const normalized = metricKey.trim().toLowerCase()
-  if (!normalized) return undefined
-  return DASHBOARD_METRIC_DEFINITIONS.find((definition) => definition.key === normalized)
-}
diff --git a/src/components/dashboards/report-canvas.tsx b/src/components/dashboards/report-canvas.tsx
deleted file mode 100644
index 244e503..0000000
--- a/src/components/dashboards/report-canvas.tsx
+++ /dev/null
@@ -1,302 +0,0 @@
-"use client"
-
-import type { ReactNode } from "react"
-import { useEffect, useMemo, useRef, useState } from "react"
-import {
-  DndContext,
-  DragEndEvent,
-  MouseSensor,
-  PointerSensor,
-  TouchSensor,
-  closestCenter,
-  useSensor,
-  useSensors,
-} from "@dnd-kit/core"
-import { CSS } from "@dnd-kit/utilities"
-import {
-  SortableContext,
-  arrayMove,
-  useSortable,
-} from "@dnd-kit/sortable"
-import { cn } from "@/lib/utils"
-
-type PackedLayoutItem = {
-  i: string
-  x: number
-  y: number
-  w: number
-  h: number
-  minW?: number
-  minH?: number
-  maxW?: number
-  maxH?: number
-  static?: boolean
-}
-
-type CanvasItem = {
-  key: string
-  element: ReactNode
-  layout: PackedLayoutItem
-  minW?: number
-  minH?: number
-  maxW?: number
-  maxH?: number
-  static?: boolean
-}
-
-type ReportCanvasProps = {
-  items: CanvasItem[]
-  editable?: boolean
-  columns?: number
-  rowHeight?: number
-  gap?: number
-  ready?: boolean
-  onReorder?: (nextOrder: string[]) => void
-  onResize?: (key: string, size: { w: number; h: number }, options?: { commit?: boolean }) => void
-}
-
-type InternalResizeState = {
-  key: string
-  originX: number
-  originY: number
-  initialWidth: number
-  initialHeight: number
-  minW: number
-  minH: number
-  maxW: number
-  maxH: number
-}
-
-const DEFAULT_COLUMNS = 12
-const DEFAULT_ROW_HEIGHT = 80
-const MAX_ROWS = 24
-
-export function ReportCanvas({
-  items,
-  editable = false,
-  columns = DEFAULT_COLUMNS,
-  rowHeight = DEFAULT_ROW_HEIGHT,
-  gap = 16,
-  ready = false,
-  onReorder,
-  onResize,
-}: ReportCanvasProps) {
-  const containerRef = useRef<HTMLDivElement | null>(null)
-  const [containerWidth, setContainerWidth] = useState(0)
-  const [resizing, setResizing] = useState<InternalResizeState | null>(null)
-  const lastResizeSizeRef = useRef<{ w: number; h: number } | null>(null)
-
-  useEffect(() => {
-    const element = containerRef.current
-    if (!element) return
-    const observer = new ResizeObserver((entries) => {
-      for (const entry of entries) {
-        if (entry.contentRect) {
-          setContainerWidth(entry.contentRect.width)
-        }
-      }
-    })
-    observer.observe(element)
-    return () => {
-      observer.disconnect()
-    }
-  }, [])
-
-  const columnWidth = useMemo(() => {
-    if (containerWidth <= 0 || columns <= 0) return 0
-    const totalGap = gap * (columns - 1)
-    const effective = containerWidth - totalGap
-    return effective > 0 ? effective / columns : 0
-  }, [containerWidth, columns, gap])
-  const unitColumnWidth = useMemo(() => {
-    if (columnWidth <= 0) return 0
-    return columnWidth + (columns > 1 ? gap : 0)
-  }, [columnWidth, columns, gap])
-  const unitRowHeight = useMemo(() => rowHeight + gap, [rowHeight, gap])
-
-  useEffect(() => {
-    if (!resizing) return
-    function handlePointerMove(event: PointerEvent) {
-      if (!resizing) return
-      if (!unitColumnWidth || !unitRowHeight) return
-      const deltaX = event.clientX - resizing.originX
-      const deltaY = event.clientY - resizing.originY
-      const deltaCols = Math.round(deltaX / unitColumnWidth)
-      const deltaRows = Math.round(deltaY / unitRowHeight)
-      let nextW = resizing.initialWidth + deltaCols
-      let nextH = resizing.initialHeight + deltaRows
-      nextW = Math.min(resizing.maxW, Math.max(resizing.minW, nextW))
-      nextH = Math.min(resizing.maxH, Math.max(resizing.minH, nextH))
-      const previous = lastResizeSizeRef.current
-      if (!previous || previous.w !== nextW || previous.h !== nextH) {
-        lastResizeSizeRef.current = { w: nextW, h: nextH }
-        onResize?.(resizing.key, { w: nextW, h: nextH })
-      }
-    }
-    function handlePointerUp() {
-      if (resizing) {
-        const finalSize = lastResizeSizeRef.current ?? {
-          w: resizing.initialWidth,
-          h: resizing.initialHeight,
-        }
-        const clampedFinal = {
-          w: Math.min(resizing.maxW, Math.max(resizing.minW, finalSize.w)),
-          h: Math.min(resizing.maxH, Math.max(resizing.minH, finalSize.h)),
-        }
-        onResize?.(resizing.key, clampedFinal, { commit: true })
-      }
-      setResizing(null)
-      lastResizeSizeRef.current = null
-      window.removeEventListener("pointermove", handlePointerMove)
-      window.removeEventListener("pointerup", handlePointerUp)
-    }
-    window.addEventListener("pointermove", handlePointerMove)
-    window.addEventListener("pointerup", handlePointerUp)
-    return () => {
-      window.removeEventListener("pointermove", handlePointerMove)
-      window.removeEventListener("pointerup", handlePointerUp)
-    }
-  }, [columns, onResize, resizing, unitColumnWidth, unitRowHeight])
-
-  const sensors = useSensors(
-    useSensor(PointerSensor, { activationConstraint: { distance: 6 } }),
-    useSensor(MouseSensor, { activationConstraint: { distance: 6 } }),
-    useSensor(TouchSensor, { activationConstraint: { delay: 120, tolerance: 8 } }),
-  )
-
-  const sortableItems = useMemo(() => items.map((item) => item.key), [items])
-
-  const handleDragEnd = (event: DragEndEvent) => {
-    if (!editable) return
-    const { active, over } = event
-    if (!active?.id || !over?.id) return
-    if (active.id === over.id) return
-    const currentOrder = sortableItems
-    const oldIndex = currentOrder.indexOf(String(active.id))
-    const newIndex = currentOrder.indexOf(String(over.id))
-    if (oldIndex === -1 || newIndex === -1) return
-    const nextOrder = arrayMove(currentOrder, oldIndex, newIndex)
-    onReorder?.(nextOrder)
-  }
-
-  const handleResizePointerDown = (
-    event: React.PointerEvent<HTMLDivElement>,
-    item: CanvasItem,
-  ) => {
-    if (!editable || item.static) return
-    event.preventDefault()
-    event.stopPropagation()
-    const layout = item.layout
-    const minW = item.minW ?? layout.minW ?? 2
-    const minH = item.minH ?? layout.minH ?? 2
-    const maxW = item.maxW ?? layout.maxW ?? columns
-    const maxH = item.maxH ?? layout.maxH ?? MAX_ROWS
-    setResizing({
-      key: item.key,
-      originX: event.clientX,
-      originY: event.clientY,
-      initialWidth: layout.w,
-      initialHeight: layout.h,
-      minW,
-      minH,
-      maxW,
-      maxH,
-    })
-  }
-
-  const content = (
-    <div
-      ref={containerRef}
-      data-dashboard-ready={ready}
-      className={cn(
-        "grid transition-all duration-200",
-        ready ? "opacity-100" : "opacity-70",
-      )}
-      style={{
-        gridTemplateColumns: `repeat(${columns}, minmax(0, 1fr))`,
-        gridAutoRows: `${rowHeight}px`,
-        gap,
-      }}
-    >
-      {items.map((item) => {
-        const layout = item.layout
-        const gridStyle: React.CSSProperties = {
-          gridColumn: `${layout.x + 1} / span ${layout.w}`,
-          gridRow: `${layout.y + 1} / span ${layout.h}`,
-        }
-        return (
-          <SortableTile
-            key={item.key}
-            id={item.key}
-            style={gridStyle}
-            className="relative h-full"
-            disabled={!editable || Boolean(resizing)}
-          >
-            <div className="relative h-full">
-              {item.element}
-              {editable && !item.static ? (
-                <div
-                  role="presentation"
-                  className="absolute bottom-2 right-2 size-4 cursor-se-resize rounded-sm border border-border/60 bg-background/80 shadow ring-1 ring-border/40"
-                  onPointerDown={(event) => handleResizePointerDown(event, item)}
-                />
-              ) : null}
-            </div>
-          </SortableTile>
-        )
-      })}
-    </div>
-  )
-
-  if (!editable) {
-    return content
-  }
-
-  return (
-    <DndContext
-      sensors={sensors}
-      collisionDetection={closestCenter}
-      onDragEnd={handleDragEnd}
-    >
-      <SortableContext items={sortableItems}>{content}</SortableContext>
-    </DndContext>
-  )
-}
-
-type SortableTileProps = {
-  id: string
-  children: ReactNode
-  style?: React.CSSProperties
-  className?: string
-  disabled?: boolean
-}
-
-function SortableTile({ id, children, style, className, disabled }: SortableTileProps) {
-  const { attributes, listeners, setNodeRef, transform, transition, isDragging } = useSortable({
-    id,
-    disabled,
-  })
-  const combinedStyle: React.CSSProperties = {
-    ...style,
-    transform: transform ? CSS.Transform.toString(transform) : undefined,
-    transition,
-    zIndex: isDragging ? 5 : undefined,
-  }
-
-  return (
-    <div
-      ref={setNodeRef}
-      style={combinedStyle}
-      className={cn(
-        "rounded-xl border border-transparent bg-transparent transition",
-        isDragging ? "shadow-xl" : "",
-        className,
-      )}
-      {...attributes}
-      {...listeners}
-      data-key={id}
-    >
-      {children}
-    </div>
-  )
-}
diff --git a/src/components/dashboards/widget-renderer.tsx b/src/components/dashboards/widget-renderer.tsx
deleted file mode 100644
index 2fb108b..0000000
--- a/src/components/dashboards/widget-renderer.tsx
+++ /dev/null
@@ -1,1235 +0,0 @@
-"use client"
-
-import { useEffect, useMemo } from "react"
-import { useQuery } from "convex/react"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import type { Id } from "@/convex/_generated/dataModel"
-import {
-  Area,
-  AreaChart,
-  Bar,
-  BarChart,
-  CartesianGrid,
-  Cell,
-  Label,
-  Line,
-  LineChart,
-  Pie,
-  PieChart,
-  PolarAngleAxis,
-  PolarGrid,
-  PolarRadiusAxis,
-  Radar,
-  RadarChart,
-  RadialBar,
-  RadialBarChart,
-  Tooltip as RechartsTooltip,
-  XAxis,
-  YAxis,
-} from "recharts"
-import sanitizeHtml from "sanitize-html"
-
-import { api } from "@/convex/_generated/api"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { getTicketPriorityLabel } from "@/lib/ticket-priority-style"
-import { getTicketStatusChipClass, getTicketStatusLabel } from "@/lib/ticket-status-style"
-import { cn } from "@/lib/utils"
-import type { TicketQueueSummary } from "@/lib/schemas/ticket"
-import {
-  Card,
-  CardContent,
-  CardDescription,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import { Badge } from "@/components/ui/badge"
-import { Skeleton } from "@/components/ui/skeleton"
-import {
-  ChartConfig,
-  ChartContainer,
-  ChartLegend,
-  ChartLegendContent,
-  ChartTooltip,
-  ChartTooltipContent,
-} from "@/components/ui/chart"
-import {
-  Table,
-  TableBody,
-  TableCell,
-  TableHead,
-  TableHeader,
-  TableRow,
-} from "@/components/ui/table"
-import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
-
-const numberFormatter = new Intl.NumberFormat("pt-BR", { maximumFractionDigits: 1 })
-const percentFormatter = new Intl.NumberFormat("pt-BR", { style: "percent", maximumFractionDigits: 1 })
-
-const CHART_COLORS = ["var(--chart-1)", "var(--chart-2)", "var(--chart-3)", "var(--chart-4)", "var(--chart-5)"]
-const DEFAULT_CHART_HEIGHT = 320
-// Em modo apresentação o card já define a altura disponível; evitar valores fixos previne cortes.
-const PRESENTATION_CHART_HEIGHT = 0
-const TIMESTAMP_THRESHOLD = 1_000_000_000
-const STATUS_CHIP_BASE_CLASS = "inline-flex items-center gap-2 rounded-full px-4 py-2 text-sm font-semibold transition"
-const KNOWN_TICKET_STATUSES = new Set(["PENDING", "AWAITING_ATTENDANCE", "PAUSED", "RESOLVED"])
-
-export type DashboardFilters = {
-  range?: "7d" | "30d" | "90d" | "custom"
-  from?: string | null
-  to?: string | null
-  companyId?: string | null
-  queueId?: string | null
-}
-
-export type WidgetConfig = {
-  type?: string
-  title?: string
-  description?: string
-  dataSource?: {
-    metricKey?: string
-    params?: Record<string, unknown>
-  }
-  encoding?: {
-    x?: string
-    y?: Array<{ field: string; label?: string }>
-    category?: string
-    value?: string
-    stacked?: boolean
-    angle?: string
-    radius?: string
-  }
-  options?: Record<string, unknown>
-  columns?: Array<{ field: string; label: string }>
-  content?: string
-}
-
-type TableColumnConfig = { field: string; label: string }
-
-export type DashboardWidgetRecord = {
-  id: Id<"dashboardWidgets">
-  widgetKey: string
-  type: string
-  title: string | null
-  config: WidgetConfig | Record<string, unknown>
-}
-
-type WidgetRendererProps = {
-  widget: DashboardWidgetRecord
-  filters: DashboardFilters
-  mode?: "edit" | "view" | "tv" | "print"
-  onReadyChange?: (ready: boolean) => void
-}
-
-type UseMetricDataArgs = {
-  metricKey?: string | null
-  params?: Record<string, unknown>
-  enabled?: boolean
-}
-
-type MetricResult = {
-  data: unknown
-  meta: { kind: string; [key: string]: unknown } | null
-  isLoading: boolean
-  isError: boolean
-}
-
-function normalizeParams(raw?: Record<string, unknown>) {
-  if (!raw) return undefined
-  const next: Record<string, unknown> = {}
-  for (const [key, value] of Object.entries(raw)) {
-    if (value === undefined) continue
-    if (value === null) continue
-    if (typeof value === "string" && value.trim().length === 0) continue
-    if (Array.isArray(value)) {
-      const filtered = value.filter((entry) => entry !== undefined && entry !== null)
-      if (filtered.length === 0) continue
-      next[key] = filtered
-      continue
-    }
-    next[key] = value
-  }
-  return Object.keys(next).length > 0 ? next : undefined
-}
-
-function mergeFilterParams(base: Record<string, unknown> | undefined, filters: DashboardFilters) {
-  if (!filters) return base
-  const merged: Record<string, unknown> = { ...(base ?? {}) }
-  if (filters.range) {
-    if (filters.range === "custom") {
-      if (filters.from) merged.from = filters.from
-      if (filters.to) merged.to = filters.to
-      delete merged.range
-    } else {
-      merged.range = filters.range
-      delete merged.from
-      delete merged.to
-    }
-  }
-  if (filters.companyId && filters.companyId !== "all") {
-    merged.companyId = filters.companyId
-  } else if (filters.companyId === "all") {
-    delete merged.companyId
-  }
-  if (filters.queueId) {
-    merged.queueId = filters.queueId
-  }
-  return merged
-}
-
-function useMetricData({ metricKey, params, enabled = true }: UseMetricDataArgs): MetricResult {
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const shouldFetch = Boolean(enabled && metricKey && isStaff && convexUserId)
-  const normalized = useMemo(() => normalizeParams(params), [params])
-  const result = useQuery(
-    api.metrics.run,
-    shouldFetch
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          metricKey: metricKey as string,
-          params: normalized,
-        } as const)
-      : "skip",
-  ) as { data: unknown; meta: { kind: string; [key: string]: unknown } } | undefined
-  const isLoading = shouldFetch && result === undefined
-  const meta = result?.meta ?? null
-  const isError = Boolean(meta && meta.kind === "error")
-  return {
-    data: result?.data,
-    meta,
-    isLoading,
-    isError,
-  }
-}
-
-function normalizeWidgetConfig(widget: DashboardWidgetRecord): WidgetConfig {
-  const raw = widget.config
-  if (raw && typeof raw === "object") {
-    return { type: widget.type, ...raw } as WidgetConfig
-  }
-  return { type: widget.type, title: widget.title ?? undefined }
-}
-
-function needsMetricData(type: string) {
-  return type !== "text"
-}
-
-function formatDateLabel(value: unknown) {
-  if (typeof value === "number") {
-    return format(new Date(value), "dd MMM", { locale: ptBR })
-  }
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    if (/^\d{4}-\d{2}-\d{2}$/.test(trimmed)) {
-      const date = new Date(trimmed + "T00:00:00Z")
-      if (!Number.isNaN(date.getTime())) {
-        return format(date, "dd MMM", { locale: ptBR })
-      }
-    }
-    return trimmed
-  }
-  return String(value ?? "")
-}
-
-function parseNumeric(value: unknown): number | null {
-  if (typeof value === "number" && Number.isFinite(value)) return value
-  if (typeof value === "string") {
-    const parsed = Number(value)
-    if (Number.isFinite(parsed)) return parsed
-  }
-  return null
-}
-
-type ValueFormatterKind = "number" | "percent"
-
-function formatMetricValue(value: unknown, format: ValueFormatterKind = "number") {
-  const numeric = parseNumeric(value)
-  if (numeric === null) return "—"
-  return format === "percent" ? percentFormatter.format(numeric) : numberFormatter.format(numeric)
-}
-
-function resolveChartOptions(
-  config: WidgetConfig,
-  defaults: { indicator: "line" | "dot" | "dashed" },
-): {
-  showLegend: boolean
-  showTooltip: boolean
-  indicator: "line" | "dot" | "dashed"
-  valueFormatter: ValueFormatterKind
-} {
-  const options = (config.options ?? {}) as Record<string, unknown>
-  const showLegend = options.legend !== false
-  const showTooltip = options.tooltip !== false
-  const indicator =
-    typeof options.indicator === "string" && (options.indicator === "line" || options.indicator === "dot" || options.indicator === "dashed")
-      ? (options.indicator as "line" | "dot" | "dashed")
-      : defaults.indicator
-  const valueFormatter: ValueFormatterKind = options.valueFormatter === "percent" ? "percent" : "number"
-  return { showLegend, showTooltip, indicator, valueFormatter }
-}
-
-export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }: WidgetRendererProps) {
-  const config = normalizeWidgetConfig(widget)
-  const widgetType = (config.type ?? widget.type ?? "text").toLowerCase()
-  const title = config.title ?? widget.title ?? "Widget"
-  const description = config.description
-  const mergedParams = mergeFilterParams(config.dataSource?.params, filters)
-  const metric = useMetricData({
-    metricKey: config.dataSource?.metricKey,
-    params: mergedParams,
-    enabled: needsMetricData(widgetType),
-  })
-  const trendMetric = useMetricData({
-    metricKey: typeof config.options?.trend === "string" ? (config.options.trend as string) : undefined,
-    params: mergedParams,
-    enabled: widgetType === "kpi" && Boolean(config.options?.trend),
-  })
-
-  useEffect(() => {
-    if (!needsMetricData(widgetType)) {
-      onReadyChange?.(true)
-      return
-    }
-    if (widgetType === "kpi" && config.options?.trend) {
-      onReadyChange?.(!metric.isLoading && !trendMetric.isLoading && !metric.isError && !trendMetric.isError)
-    } else {
-      onReadyChange?.(!metric.isLoading && !metric.isError)
-    }
-  }, [
-    widgetType,
-    config.options?.trend,
-    metric.isLoading,
-    metric.isError,
-    trendMetric.isLoading,
-    trendMetric.isError,
-    onReadyChange,
-  ])
-
-  const isLoading = metric.isLoading || (widgetType === "kpi" && Boolean(config.options?.trend) && trendMetric.isLoading)
-  const isError = metric.isError
-  const resolvedTitle = title
-
-  if (isError) {
-    return (
-      <Card className="h-full border-destructive/50 bg-destructive/5">
-        <CardHeader>
-          <CardTitle className="text-destructive">{resolvedTitle}</CardTitle>
-          {description ? <CardDescription>{description}</CardDescription> : null}
-        </CardHeader>
-        <CardContent className="text-sm text-destructive">
-          Não foi possível carregar esta métrica. Verifique a configuração.
-        </CardContent>
-      </Card>
-    )
-  }
-
-  switch (widgetType) {
-    case "kpi":
-      return renderKpi({
-        title: resolvedTitle,
-        description,
-        metric,
-        trend: trendMetric,
-        mode,
-      })
-    case "bar":
-      return renderBarChart({
-        title: resolvedTitle,
-        description,
-        metric,
-        config,
-        mode,
-      })
-    case "line":
-      return renderLineChart({
-        title: resolvedTitle,
-        description,
-        metric,
-        config,
-        mode,
-      })
-    case "area":
-      return renderAreaChart({
-        title: resolvedTitle,
-        description,
-        metric,
-        config,
-        mode,
-      })
-    case "pie":
-      return renderPieChart({
-        title: resolvedTitle,
-        description,
-        metric,
-        config,
-        mode,
-      })
-    case "radar":
-      return renderRadarChart({
-        title: resolvedTitle,
-        description,
-        metric,
-        config,
-        mode,
-      })
-    case "gauge":
-      return renderGauge({
-        title: resolvedTitle,
-        description,
-        metric,
-        config,
-        mode,
-      })
-    case "table":
-      return renderTable({
-        title: resolvedTitle,
-        description,
-        metric,
-        config,
-        isLoading,
-        mode,
-      })
-    case "queue-summary":
-      return renderQueueSummary({
-        title: resolvedTitle,
-        description,
-        metric,
-        isLoading,
-      })
-    case "text":
-    default:
-      return renderText({
-        title: resolvedTitle,
-        description,
-        content: config.content ?? "",
-      })
-  }
-}
-
-type WidgetCardProps = {
-  title: string
-  description?: string
-  children: React.ReactNode
-  isLoading?: boolean
-}
-
-function WidgetCard({ title, description, children, isLoading }: WidgetCardProps) {
-  return (
-    <Card className="group flex h-full flex-col rounded-2xl border border-border/60 bg-gradient-to-br from-white via-white to-slate-100 shadow-sm transition hover:-translate-y-0.5 hover:border-slate-300 hover:shadow-lg">
-      <CardHeader className="flex-none pb-3">
-        <CardTitle className="text-base font-semibold">{title}</CardTitle>
-        {description ? <CardDescription>{description}</CardDescription> : null}
-      </CardHeader>
-      <CardContent className="flex-1 overflow-visible pb-4 pt-0">
-        {isLoading ? (
-          <Skeleton className="h-full min-h-[240px] w-full rounded-xl animate-pulse" />
-        ) : (
-          <div className="h-full">{children}</div>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
-
-function renderKpi({
-  title,
-  description,
-  metric,
-  trend,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  trend: MetricResult
-  mode: "edit" | "view" | "tv" | "print"
-}) {
-  const data = metric.data as { value?: number; atRisk?: number } | null
-  const value = parseNumeric(data?.value) ?? 0
-  const atRisk = parseNumeric(data?.atRisk) ?? 0
-  const trendValue = parseNumeric((trend.data as { value?: number } | null)?.value)
-  const delta = trendValue !== null ? value - trendValue : null
-  const isTv = mode === "tv"
-  return (
-    <Card
-      className={cn(
-        "flex h-full flex-col rounded-2xl border bg-gradient-to-br shadow-sm transition hover:-translate-y-0.5 hover:border-slate-300 hover:shadow-xl",
-        isTv
-          ? "border-slate-400/60 from-slate-900 via-slate-800 to-slate-700 text-white"
-          : "border-slate-200 from-white via-white to-slate-100 text-neutral-900"
-      )}
-    >
-      <CardHeader className="flex-none pb-1">
-        <CardDescription className="text-xs uppercase tracking-wide text-muted-foreground">
-          {description ?? "Indicador chave"}
-        </CardDescription>
-        <CardTitle className={cn("text-2xl font-semibold", isTv ? "text-4xl" : "")}>{title}</CardTitle>
-      </CardHeader>
-      <CardContent className="flex-1 space-y-3">
-        <div className={cn("font-semibold text-4xl", isTv ? "text-6xl" : "text-4xl")}>{numberFormatter.format(value)}</div>
-        <div className={cn("flex flex-wrap items-center gap-2 text-sm text-muted-foreground", isTv ? "text-slate-200" : "")}>
-          <Badge
-            variant={atRisk > 0 ? "destructive" : "secondary"}
-            className={cn(
-              "rounded-full px-3 py-1 text-xs",
-              atRisk > 0 ? "" : "border-none bg-white/70 text-foreground"
-            )}
-          >
-            {atRisk > 0 ? `${numberFormatter.format(atRisk)} em risco` : "Todos no prazo"}
-          </Badge>
-          {delta !== null ? (
-            <span className={cn("font-medium", delta >= 0 ? "text-emerald-600" : "text-destructive")}>
-              {delta >= 0 ? "+" : ""}
-              {numberFormatter.format(delta)} vs período anterior
-            </span>
-          ) : null}
-        </div>
-      </CardContent>
-    </Card>
-  )
-}
-
-function renderBarChart({
-  title,
-  description,
-  metric,
-  config,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  config: WidgetConfig
-  mode: WidgetRendererProps["mode"]
-}) {
-  const xKey = config.encoding?.x ?? "date"
-  const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
-  const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
-  const chartConfig = series.reduce<Record<string, { label?: string; color?: string }>>((acc, serie, index) => {
-    acc[serie.field] = {
-      label: serie.label ?? serie.field,
-      color: CHART_COLORS[index % CHART_COLORS.length],
-    }
-    return acc
-  }, {})
-  const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "dot" })
-  const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
-  const yAxisTickFormatter =
-    valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
-  const allowDecimals = valueFormatter === "percent"
-  const isPresentation = mode === "tv" || mode === "print"
-  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
-  const legendPadClass = isPresentation ? "pb-8" : "pb-6"
-
-  return (
-    <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
-      {chartData.length === 0 ? (
-        <EmptyState />
-      ) : (
-        <ChartContainer
-          config={chartConfig as ChartConfig}
-          className={cn(
-            "group/chart h-full w-full px-2",
-            legendPadClass,
-            "[&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1",
-            "[&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center",
-          )}
-          style={{ minHeight, height: "100%", overflow: "visible" }}
-        >
-          <BarChart data={chartData} accessibilityLayer>
-            <CartesianGrid vertical={false} strokeDasharray="3 3" />
-            <XAxis
-              dataKey={xKey}
-              tickLine={false}
-              axisLine={false}
-              tickMargin={8}
-              minTickGap={24}
-              tickFormatter={formatDateLabel}
-            />
-            <YAxis allowDecimals={allowDecimals} tickFormatter={yAxisTickFormatter} />
-            {showTooltip ? (
-              <ChartTooltip
-                cursor={false}
-                content={<ChartTooltipContent indicator={indicator} valueFormatter={(value) => tooltipValueFormatter(value)} />}
-              />
-            ) : null}
-            {showLegend ? (
-              <ChartLegend
-                content={<ChartLegendContent className="flex flex-wrap justify-center gap-3 px-2 pb-1" />}
-              />
-            ) : null}
-            {series.map((serie, index) => (
-              <Bar
-                key={serie.field}
-                dataKey={serie.field}
-                fill={`var(--color-${serie.field})`}
-                radius={6}
-                stackId={config.encoding?.stacked ? "stack" : undefined}
-                animationDuration={400}
-              />
-            ))}
-          </BarChart>
-        </ChartContainer>
-      )}
-    </WidgetCard>
-  )
-}
-
-function renderLineChart({
-  title,
-  description,
-  metric,
-  config,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  config: WidgetConfig
-  mode: WidgetRendererProps["mode"]
-}) {
-  const xKey = config.encoding?.x ?? "date"
-  const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
-  const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
-  const chartConfig = series.reduce<Record<string, { label?: string; color?: string }>>((acc, serie, index) => {
-    acc[serie.field] = {
-      label: serie.label ?? serie.field,
-      color: CHART_COLORS[index % CHART_COLORS.length],
-    }
-    return acc
-  }, {})
-  const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "line" })
-  const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
-  const allowDecimals = valueFormatter === "percent"
-  const yAxisTickFormatter =
-    valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
-  const isPresentation = mode === "tv" || mode === "print"
-  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
-  const legendPadClass = isPresentation ? "pb-8" : "pb-6"
-
-  return (
-    <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
-      {chartData.length === 0 ? (
-        <EmptyState />
-      ) : (
-        <ChartContainer
-          config={chartConfig as ChartConfig}
-          className={cn(
-            "group/chart h-full w-full px-2",
-            legendPadClass,
-            "[&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1",
-            "[&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center",
-          )}
-          style={{ minHeight, height: "100%", overflow: "visible" }}
-        >
-          <LineChart data={chartData} accessibilityLayer>
-            <CartesianGrid strokeDasharray="3 3" />
-            <XAxis dataKey={xKey} tickFormatter={formatDateLabel} />
-            <YAxis allowDecimals={allowDecimals} tickFormatter={yAxisTickFormatter} />
-            {showTooltip ? (
-              <ChartTooltip
-                cursor={false}
-                content={<ChartTooltipContent indicator={indicator} valueFormatter={(value) => tooltipValueFormatter(value)} />}
-              />
-            ) : null}
-            {showLegend ? (
-              <ChartLegend
-                content={<ChartLegendContent className="flex flex-wrap justify-center gap-3 px-2 pb-1" />}
-              />
-            ) : null}
-            {series.map((serie, index) => (
-              <Line
-                key={serie.field}
-                type="monotone"
-                dataKey={serie.field}
-                stroke={`var(--color-${serie.field})`}
-                strokeWidth={2}
-                dot={{ r: 3 }}
-                animationDuration={400}
-              />
-            ))}
-          </LineChart>
-        </ChartContainer>
-      )}
-    </WidgetCard>
-  )
-}
-
-function renderAreaChart({
-  title,
-  description,
-  metric,
-  config,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  config: WidgetConfig
-  mode: WidgetRendererProps["mode"]
-}) {
-  const xKey = config.encoding?.x ?? "date"
-  const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
-  const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
-  const stacked = Boolean(config.encoding?.stacked)
-  const chartConfig = series.reduce<Record<string, { label?: string; color?: string }>>((acc, serie, index) => {
-    acc[serie.field] = {
-      label: serie.label ?? serie.field,
-      color: CHART_COLORS[index % CHART_COLORS.length],
-    }
-    return acc
-  }, {})
-  const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "line" })
-  const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
-  const allowDecimals = valueFormatter === "percent"
-  const yAxisTickFormatter =
-    valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
-  const isPresentation = mode === "tv" || mode === "print"
-  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
-  const legendPadClass = isPresentation ? "pb-8" : "pb-6"
-
-  return (
-    <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
-      {chartData.length === 0 ? (
-        <EmptyState />
-      ) : (
-        <ChartContainer
-          config={chartConfig as ChartConfig}
-          className={cn(
-            "group/chart h-full w-full px-2",
-            legendPadClass,
-            "[&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1",
-            "[&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center",
-          )}
-          style={{ minHeight, height: "100%", overflow: "visible" }}
-        >
-          <AreaChart data={chartData} accessibilityLayer>
-            <defs>
-              {series.map((serie, index) => (
-                <linearGradient key={serie.field} id={`fill-${serie.field}`} x1="0" y1="0" x2="0" y2="1">
-                  <stop offset="5%" stopColor={`var(--color-${serie.field})`} stopOpacity={0.8} />
-                  <stop offset="95%" stopColor={`var(--color-${serie.field})`} stopOpacity={0.1} />
-                </linearGradient>
-              ))}
-            </defs>
-            <CartesianGrid vertical={false} strokeDasharray="3 3" />
-            <XAxis dataKey={xKey} tickFormatter={formatDateLabel} />
-            <YAxis allowDecimals={allowDecimals} tickFormatter={yAxisTickFormatter} />
-            {showTooltip ? (
-              <ChartTooltip
-                cursor={false}
-                content={<ChartTooltipContent indicator={indicator} valueFormatter={(value) => tooltipValueFormatter(value)} />}
-              />
-            ) : null}
-            {showLegend ? (
-              <ChartLegend
-                content={<ChartLegendContent className="flex flex-wrap justify-center gap-3 px-2 pb-1" />}
-              />
-            ) : null}
-            {series.map((serie, index) => (
-              <Area
-                key={serie.field}
-                type="natural"
-                dataKey={serie.field}
-                fill={`url(#fill-${serie.field})`}
-                stroke={`var(--color-${serie.field})`}
-                stackId={stacked ? "stack" : undefined}
-                strokeWidth={2}
-                animationDuration={400}
-              />
-            ))}
-          </AreaChart>
-        </ChartContainer>
-      )}
-    </WidgetCard>
-  )
-}
-
-function renderPieChart({
-  title,
-  description,
-  metric,
-  config,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  config: WidgetConfig
-  mode: WidgetRendererProps["mode"]
-}) {
-  const categoryKey = config.encoding?.category ?? "name"
-  const valueKey = config.encoding?.value ?? "value"
-  const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
-  const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "dot" })
-  const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
-  const isPresentation = mode === "tv" || mode === "print"
-  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
-  const legendPadClass = isPresentation ? "pb-8" : "pb-6"
-  return (
-    <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
-      {chartData.length === 0 ? (
-        <EmptyState />
-      ) : (
-        <ChartContainer
-          config={chartData.reduce<Record<string, { label?: string; color?: string }>>((acc, item, index) => {
-            const key = String(item[categoryKey] ?? index)
-            acc[key] = { label: key, color: CHART_COLORS[index % CHART_COLORS.length] }
-            return acc
-          }, {}) as ChartConfig}
-          className={cn(
-            "group/chart flex h-full w-full items-center justify-center px-2",
-            legendPadClass,
-            "[&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1",
-            "[&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center",
-          )}
-          style={{ minHeight, height: "100%", overflow: "visible" }}
-        >
-          <PieChart>
-            {showTooltip ? (
-              <ChartTooltip
-                cursor={false}
-                content={<ChartTooltipContent hideLabel indicator={indicator} valueFormatter={(value) => tooltipValueFormatter(value)} />}
-              />
-            ) : null}
-            <Pie
-              data={chartData}
-              dataKey={valueKey}
-              nameKey={categoryKey}
-              innerRadius={55}
-              outerRadius={110}
-              strokeWidth={5}
-            >
-              {chartData.map((entry, index) => (
-                <Cell key={index} fill={CHART_COLORS[index % CHART_COLORS.length]} />
-              ))}
-            </Pie>
-            {showLegend ? (
-              <ChartLegend
-                content={<ChartLegendContent className="flex flex-wrap justify-center gap-3 px-2 pb-1" />}
-              />
-            ) : null}
-          </PieChart>
-        </ChartContainer>
-      )}
-    </WidgetCard>
-  )
-}
-
-function renderRadarChart({
-  title,
-  description,
-  metric,
-  config,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  config: WidgetConfig
-  mode: WidgetRendererProps["mode"]
-}) {
-  const angleKey = config.encoding?.angle ?? "label"
-  const radiusKey = config.encoding?.radius ?? "value"
-  const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
-  const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "line" })
-  const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
-  const isPresentation = mode === "tv" || mode === "print"
-  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
-  const legendPadClass = isPresentation ? "pb-8" : "pb-6"
-  return (
-    <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
-      {chartData.length === 0 ? (
-        <EmptyState />
-      ) : (
-        <ChartContainer
-          config={{ [radiusKey]: { label: radiusKey, color: "var(--chart-1)" } }}
-          className={cn(
-            "group/chart flex h-full w-full items-center justify-center px-2",
-            legendPadClass,
-            "[&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1",
-            "[&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center",
-          )}
-          style={{ minHeight, height: "100%", overflow: "visible" }}
-        >
-          <RadarChart data={chartData} accessibilityLayer>
-            <PolarGrid />
-            <PolarAngleAxis dataKey={angleKey} />
-            <PolarRadiusAxis />
-            {showTooltip ? (
-              <ChartTooltip
-                cursor={false}
-                content={<ChartTooltipContent indicator={indicator} valueFormatter={(value) => tooltipValueFormatter(value)} />}
-              />
-            ) : null}
-            {showLegend ? (
-              <ChartLegend
-                content={<ChartLegendContent className="flex flex-wrap justify-center gap-3 px-2 pb-1" />}
-              />
-            ) : null}
-            <Radar
-              dataKey={radiusKey}
-              stroke="var(--chart-1)"
-              fill="var(--chart-1)"
-              fillOpacity={0.4}
-            />
-          </RadarChart>
-        </ChartContainer>
-      )}
-    </WidgetCard>
-  )
-}
-
-function renderGauge({
-  title,
-  description,
-  metric,
-  config,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  config: WidgetConfig
-  mode: WidgetRendererProps["mode"]
-}) {
-  const raw = metric.data as { value?: number; total?: number; resolved?: number } | null
-  const value = parseNumeric(raw?.value) ?? 0
-  const display = Math.max(0, Math.min(1, value))
-  const isPresentation = mode === "tv" || mode === "print"
-  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
-  const legendPadClass = isPresentation ? "pb-8" : "pb-6"
-  return (
-    <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
-      <ChartContainer
-        config={{ value: { label: "SLA", color: "var(--chart-1)" } }}
-        className={cn(
-          "group/chart flex h-full w-full items-center justify-center px-2",
-          legendPadClass,
-          "[&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1",
-          "[&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center",
-        )}
-        style={{ minHeight, height: "100%", overflow: "visible" }}
-      >
-        <RadialBarChart
-          startAngle={180}
-          endAngle={0}
-          innerRadius={60}
-          outerRadius={110}
-          data={[{ name: "SLA", value: display }]}
-        >
-          <RadialBar background dataKey="value" cornerRadius={5} fill="var(--color-value)" />
-          <RechartsTooltip
-            cursor={false}
-            content={<ChartTooltipContent hideLabel valueFormatter={(val) => percentFormatter.format(Number(val ?? 0))} />}
-          />
-          <Label
-            content={({ viewBox }) => {
-              if (!viewBox || !("cx" in viewBox) || !("cy" in viewBox)) return null
-              return (
-                <text x={viewBox.cx} y={viewBox.cy} textAnchor="middle" dominantBaseline="middle">
-                  <tspan x={viewBox.cx} y={(viewBox.cy ?? 0) - 8} className="fill-foreground text-3xl font-semibold">
-                    {percentFormatter.format(display)}
-                  </tspan>
-                  <tspan x={viewBox.cx} y={(viewBox.cy ?? 0) + 16} className="fill-muted-foreground text-sm">
-                    Cumprimento
-                  </tspan>
-                </text>
-              )
-            }}
-          />
-        </RadialBarChart>
-      </ChartContainer>
-    </WidgetCard>
-  )
-}
-
-function renderTable({
-  title,
-  description,
-  metric,
-  config,
-  isLoading,
-  mode,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  config: WidgetConfig
-  isLoading: boolean
-  mode: WidgetRendererProps["mode"]
-}) {
-  const columns: TableColumnConfig[] = Array.isArray(config.columns) && config.columns.length > 0
-    ? (config.columns as TableColumnConfig[])
-    : [
-        { field: "subject", label: "Assunto" },
-        { field: "status", label: "Status" },
-        { field: "updatedAt", label: "Atualizado em" },
-      ]
-  const columnsToRender = isRecentTicketsTable(config)
-    ? columns.filter((column) => !isPriorityColumn(column))
-    : columns
-  const rows = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
-  const isPresentation = mode === "tv" || mode === "print"
-  const containerClass = cn(
-    "flex h-full flex-col overflow-hidden rounded-xl border border-border/60 bg-white/80",
-    isPresentation ? "min-h-[320px]" : "min-h-[260px]",
-  )
-  const scrollClass = cn(
-    "overflow-x-hidden overflow-y-auto",
-    isPresentation ? "max-h-none" : "max-h-[360px]",
-  )
-  return (
-    <WidgetCard title={title} description={description} isLoading={isLoading}>
-      {rows.length === 0 ? (
-        <EmptyState />
-      ) : (
-        <div className={containerClass}>
-          <div className={scrollClass}>
-            <Table className="min-w-full table-fixed">
-              <TableHeader>
-                <TableRow>
-                  {columnsToRender.map((column) => (
-                    <TableHead key={column.field} className="whitespace-nowrap">
-                      {column.label}
-                    </TableHead>
-                  ))}
-                </TableRow>
-              </TableHeader>
-              <TableBody>
-                {rows.map((row, index) => (
-                  <TableRow key={index} className="border-b border-border/60 transition hover:bg-muted/40">
-                    {columnsToRender.map((column) => {
-                      const cellValue = row[column.field as keyof typeof row]
-                      return (
-                        <TableCell key={column.field} className="whitespace-normal break-words">
-                          {renderTableCellValue(cellValue, column)}
-                        </TableCell>
-                      )
-                    })}
-                  </TableRow>
-                ))}
-              </TableBody>
-            </Table>
-          </div>
-        </div>
-      )}
-    </WidgetCard>
-  )
-}
-
-function renderQueueSummary({
-  title,
-  description,
-  metric,
-  isLoading,
-}: {
-  title: string
-  description?: string
-  metric: MetricResult
-  isLoading: boolean
-}) {
-  const queues = Array.isArray(metric.data) ? (metric.data as TicketQueueSummary[]) : []
-  return (
-    <WidgetCard title={title} description={description} isLoading={isLoading}>
-      {queues.length === 0 ? (
-        <EmptyState />
-      ) : (
-        <div className="pb-1">
-          <TicketQueueSummaryCards queues={queues} layout="compact" />
-        </div>
-      )}
-    </WidgetCard>
-  )
-}
-
-function renderTableCellValue(value: unknown, column?: TableColumnConfig) {
-  if (value === null || value === undefined) {
-    return "—"
-  }
-  const enriched = renderTicketTableCell(value, column)
-  if (enriched) {
-    return enriched
-  }
-  if (isStatusColumn(column)) {
-    return getTicketStatusLabel(value as string)
-  }
-  if (isPriorityColumn(column)) {
-    return getTicketPriorityLabel(value as string)
-  }
-  if (value instanceof Date) {
-    const formatted = tryFormatDate(value)
-    if (formatted) return formatted
-  }
-  if (typeof value === "number") {
-    if (isLikelyTimestampNumber(value, column)) {
-      const formatted = tryFormatDate(value)
-      if (formatted) return formatted
-    }
-    return numberFormatter.format(value)
-  }
-  if (typeof value === "string") {
-    if (isLikelyTimestampString(value, column)) {
-      const formatted = tryFormatDate(value)
-      if (formatted) return formatted
-    }
-    return value
-  }
-  if (typeof value === "boolean") {
-    return value ? "Sim" : "Não"
-  }
-  if (Array.isArray(value)) {
-    return value.join(", ")
-  }
-  if (typeof value === "object") {
-    try {
-      return JSON.stringify(value)
-    } catch {
-      return "—"
-    }
-  }
-  return String(value)
-}
-
-function renderTicketTableCell(value: unknown, column?: TableColumnConfig) {
-  if (!column) return null
-  if (isReferenceColumn(column)) {
-    const reference = typeof value === "number" || typeof value === "string" ? String(value) : null
-    return (
-      <Badge className="rounded-full border border-slate-200 bg-white px-3 py-1.5 text-xs font-semibold text-neutral-700">
-        {reference ? `#${reference}` : "—"}
-      </Badge>
-    )
-  }
-  if (isStatusColumn(column) && isTicketStatusValue(value)) {
-    return (
-      <span className={cn(STATUS_CHIP_BASE_CLASS, getTicketStatusChipClass(String(value)))}>
-        {getTicketStatusLabel(String(value))}
-      </span>
-    )
-  }
-  return null
-}
-
-function tryFormatDate(value: number | string | Date): string | null {
-  const date = value instanceof Date ? value : new Date(value)
-  if (Number.isNaN(date.getTime())) {
-    return null
-  }
-  return format(date, "dd/MM/yyyy HH:mm", { locale: ptBR })
-}
-
-function isReferenceColumn(column?: TableColumnConfig) {
-  if (!column) return false
-  const field = column.field.toLowerCase()
-  const label = column.label.toLowerCase()
-  return field === "reference" || field === "ref" || label.includes("ref")
-}
-
-function isRecentTicketsTable(config: WidgetConfig) {
-  return config?.dataSource?.metricKey === "tickets.awaiting_table"
-}
-
-function isStatusColumn(column?: TableColumnConfig) {
-  if (!column) return false
-  const field = column.field.toLowerCase()
-  const label = column.label.toLowerCase()
-  return field === "status" || label.includes("status") || label.includes("situação")
-}
-
-function isPriorityColumn(column?: TableColumnConfig) {
-  if (!column) return false
-  const field = column.field.toLowerCase()
-  const label = column.label.toLowerCase()
-  return field === "priority" || label.includes("prioridade")
-}
-
-function isTicketStatusValue(value: unknown): value is string {
-  if (typeof value !== "string") return false
-  return KNOWN_TICKET_STATUSES.has(value.toUpperCase())
-}
-
-function hasDateHint(column?: TableColumnConfig) {
-  if (!column) return false
-  const field = column.field.toLowerCase()
-  const label = column.label.toLowerCase()
-  return (
-    field.endsWith("at") ||
-    field.includes("date") ||
-    field.includes("time") ||
-    field.includes("due") ||
-    label.includes("data") ||
-    label.includes("hora") ||
-    label.includes("atualiz") ||
-    label.includes("criad") ||
-    label.includes("resolvido") ||
-    label.includes("prazo")
-  )
-}
-
-function isLikelyTimestampNumber(value: number, column?: TableColumnConfig) {
-  if (!Number.isFinite(value) || value <= 0) return false
-  return value >= TIMESTAMP_THRESHOLD || hasDateHint(column)
-}
-
-function isLikelyTimestampString(value: string, column?: TableColumnConfig) {
-  if (/^\d{4}-\d{2}-\d{2}T/.test(value) || /^\d{4}-\d{2}-\d{2}$/.test(value)) {
-    return true
-  }
-  if (/^\d+$/.test(value)) {
-    if (value.length >= 10) return true
-    return hasDateHint(column)
-  }
-  if (hasDateHint(column)) {
-    const parsed = Date.parse(value)
-    return Number.isFinite(parsed)
-  }
-  return false
-}
-
-function renderText({
-  title,
-  description,
-  content,
-}: {
-  title: string
-  description?: string
-  content: string
-}) {
-  const sanitized = sanitizeHtml(content, {
-    allowedTags: ["b", "i", "strong", "em", "u", "p", "br", "ul", "ol", "li", "span"],
-    allowedAttributes: { span: ["style"] },
-  })
-  return (
-    <Card className="group flex h-full flex-col rounded-2xl border border-border/60 bg-gradient-to-br from-white via-white to-slate-100 shadow-sm transition hover:-translate-y-0.5 hover:border-slate-300 hover:shadow-lg">
-      <CardHeader className="flex-none">
-        <CardTitle className="text-base font-semibold">{title}</CardTitle>
-        {description ? <CardDescription>{description}</CardDescription> : null}
-      </CardHeader>
-      <CardContent className="flex-1 pt-0">
-        <div className="prose max-w-none rounded-xl bg-white/70 p-4 text-sm leading-relaxed text-muted-foreground shadow-inner transition group-hover:bg-white [&_ol]:list-decimal [&_ul]:list-disc">
-          <div
-            dangerouslySetInnerHTML={{
-              __html:
-                sanitized ||
-                "<p>Adicione destaques, insights ou instruções para contextualizar os dados apresentados.</p>",
-            }}
-          />
-        </div>
-      </CardContent>
-    </Card>
-  )
-}
-
-function EmptyState() {
-  return (
-    <div className="flex h-full min-h-[160px] w-full flex-col items-center justify-center rounded-xl border-2 border-dashed border-slate-300 bg-slate-100 px-6 text-center text-sm font-medium text-slate-700 transition hover:border-slate-400 hover:bg-slate-200/70">
-      Sem dados disponíveis para os filtros atuais.
-    </div>
-  )
-}
-
-export { useMetricData }
diff --git a/src/components/date-range-button.tsx b/src/components/date-range-button.tsx
deleted file mode 100644
index b6858fe..0000000
--- a/src/components/date-range-button.tsx
+++ /dev/null
@@ -1,173 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import type { DateRange } from "react-day-picker"
-import { IconEraser } from "@tabler/icons-react"
-
-import { Button } from "@/components/ui/button"
-import { Calendar } from "@/components/ui/calendar"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { IconCalendar } from "@tabler/icons-react"
-
-export type DateRangeValue = {
-  from: string | null
-  to: string | null
-}
-
-type DateRangeButtonProps = {
-  from: string | null
-  to: string | null
-  onChange: (next: DateRangeValue) => void
-  className?: string
-  clearLabel?: string
-  align?: "left" | "center"
-}
-
-function strToDate(value?: string | null): Date | undefined {
-  if (!value) return undefined
-  const [y, m, d] = value.split("-").map(Number)
-  if (!y || !m || !d) return undefined
-  return new Date(y, m - 1, d)
-}
-
-function dateToStr(value?: Date): string | null {
-  if (!value) return null
-  const y = value.getFullYear()
-  const m = String(value.getMonth() + 1).padStart(2, "0")
-  const d = String(value.getDate()).padStart(2, "0")
-  return `${y}-${m}-${d}`
-}
-
-function formatPtBR(value?: Date): string {
-  return value ? value.toLocaleDateString("pt-BR") : ""
-}
-
-export function DateRangeButton({
-  from,
-  to,
-  onChange,
-  className,
-  clearLabel = "Limpar período",
-  align = "left",
-}: DateRangeButtonProps) {
-  const [open, setOpen] = useState(false)
-  const range: DateRange | undefined = useMemo(
-    () => ({
-      from: strToDate(from),
-      to: strToDate(to),
-    }),
-    [from, to],
-  )
-  const [draftRange, setDraftRange] = useState<DateRange | undefined>(range)
-
-  useEffect(() => {
-    if (!open) {
-      setDraftRange(range)
-    }
-  }, [open, range])
-
-  const displayRange = open ? draftRange ?? range : range
-
-  const label = (() => {
-    if (displayRange?.from && displayRange?.to) {
-      return `${formatPtBR(displayRange.from)} - ${formatPtBR(displayRange.to)}`
-    }
-    if (displayRange?.from && !displayRange?.to) {
-      return `${formatPtBR(displayRange.from)} - …`
-    }
-    return "Período"
-  })()
-
-  const handleSelect = (next?: DateRange) => {
-    if (!next?.from && !next?.to) {
-      setDraftRange(undefined)
-      return
-    }
-
-    if (!draftRange?.from || draftRange?.to) {
-      setDraftRange(next?.from ? { from: next.from, to: undefined } : undefined)
-      return
-    }
-
-    if (!draftRange.from) {
-      setDraftRange(undefined)
-      return
-    }
-
-    const start = draftRange.from
-    const rawSecond =
-      next?.to && next.to.getTime() !== start.getTime()
-        ? next.to
-        : next?.from ?? next?.to ?? start
-
-    if (!rawSecond) {
-      setDraftRange({ from: start, to: undefined })
-      return
-    }
-
-    const fromDate = rawSecond < start ? rawSecond : start
-    const toDate = rawSecond < start ? start : rawSecond
-    const finalRange: DateRange = { from: fromDate, to: toDate }
-    setDraftRange(finalRange)
-
-    const nextFrom = dateToStr(finalRange.from)
-    const nextTo = dateToStr(finalRange.to) ?? nextFrom
-    onChange({ from: nextFrom, to: nextTo })
-    setOpen(false)
-  }
-
-  const clearEnabled = Boolean(from || to || draftRange?.from || draftRange?.to)
-
-  return (
-    <Popover
-      open={open}
-      onOpenChange={(next) => {
-        setOpen(next)
-        if (!next) {
-          setDraftRange(range)
-        } else {
-          setDraftRange(range)
-        }
-      }}
-    >
-      <PopoverTrigger asChild>
-        <Button
-          variant="outline"
-          className={`flex h-10 w-full items-center gap-2 rounded-2xl border-slate-300 bg-white/95 text-sm font-semibold text-neutral-700 ${align === "center" ? "justify-center text-center" : "justify-start text-left"} ${className ?? ""}`}
-        >
-          <IconCalendar className="size-4 text-neutral-500" />
-          <span className="truncate">{label}</span>
-        </Button>
-      </PopoverTrigger>
-      <PopoverContent className="w-auto overflow-hidden p-0" align="end">
-        <Calendar
-          className="w-full"
-          mode="range"
-          defaultMonth={draftRange?.from ?? range?.from}
-          selected={draftRange ?? range}
-          onSelect={handleSelect}
-          fixedWeeks
-          showOutsideDays
-        />
-        <div className="flex items-center justify-center gap-3 border-t border-border/70 bg-slate-50/80 px-3 py-2">
-          <button
-            type="button"
-            onClick={() => {
-              onChange({ from: null, to: null })
-              setDraftRange(undefined)
-              setOpen(false)
-            }}
-            className="inline-flex items-center gap-2 rounded-full px-3 py-1 text-sm font-medium text-neutral-600 transition hover:text-neutral-900 disabled:opacity-40"
-            disabled={!clearEnabled}
-          >
-            <IconEraser className="size-4" />
-            <span>{clearLabel}</span>
-          </button>
-          {!draftRange?.to && draftRange?.from ? (
-            <span className="text-xs text-neutral-500">Selecione a data final</span>
-          ) : null}
-        </div>
-      </PopoverContent>
-    </Popover>
-  )
-}
diff --git a/src/components/global-quick-actions.tsx b/src/components/global-quick-actions.tsx
deleted file mode 100644
index cf89428..0000000
--- a/src/components/global-quick-actions.tsx
+++ /dev/null
@@ -1,206 +0,0 @@
-"use client"
-
-import { useId, useMemo, useState } from "react"
-import dynamic from "next/dynamic"
-import { usePathname, useRouter } from "next/navigation"
-import { MonitorSmartphone, Building, UserPlus, ChevronRight } from "lucide-react"
-
-import { Button } from "@/components/ui/button"
-import { Skeleton } from "@/components/ui/skeleton"
-import { NewTicketDialogDeferred } from "@/components/tickets/new-ticket-dialog.client"
-import { useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { QuickCreateDeviceDialog } from "@/components/quick-actions/quick-create-device-dialog"
-import { QuickCreateUserDialog } from "@/components/quick-actions/quick-create-user-dialog"
-import type { CompanyEditorState } from "@/components/admin/companies/admin-companies-manager"
-import type { NormalizedCompany } from "@/server/company-service"
-
-const CompanySheetDialog = dynamic(
-  () =>
-    import("@/components/admin/companies/admin-companies-manager").then((mod) => ({
-      default: mod.CompanySheet,
-    })),
-  {
-    ssr: false,
-    loading: () => (
-      <div className="rounded-3xl border border-border/60 bg-background p-6 text-sm text-muted-foreground shadow-2xl">
-        Carregando formulário de empresa...
-      </div>
-    ),
-  }
-)
-
-type QuickLink = {
-  id: "device" | "company" | "user"
-  label: string
-  description?: string
-  icon: React.ComponentType<{ className?: string }>
-  href: string
-  visible: boolean
-}
-
-export function GlobalQuickActions() {
-  const { convexUserId, isAdmin, isStaff, isLoading, session } = useAuth()
-  const router = useRouter()
-  const pathname = usePathname()
-  const actionId = useId()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const [isDeviceDialogOpen, setIsDeviceDialogOpen] = useState(false)
-  const [isUserDialogOpen, setIsUserDialogOpen] = useState(false)
-  const [companyEditor, setCompanyEditor] = useState<CompanyEditorState | null>(null)
-
-  const links = useMemo<QuickLink[]>(() => {
-    const base: QuickLink[] = [
-      {
-        id: "device",
-        label: "Adicionar dispositivo",
-        description: "Registrar agente, serial ou ativo remoto",
-        icon: MonitorSmartphone,
-        href: "/admin/devices?quick=new-device",
-        visible: Boolean(isAdmin),
-      },
-      {
-        id: "company",
-        label: "Adicionar empresa",
-        description: "Cadastrar novo cliente",
-        icon: Building,
-        href: "/admin/companies?quick=new-company",
-        visible: Boolean(isAdmin),
-      },
-      {
-        id: "user",
-        label: "Novo usuário",
-        description: "Gestores / colaboradores",
-        icon: UserPlus,
-        href: "/admin/users?quick=new-user",
-        visible: Boolean(isAdmin),
-      },
-    ]
-    return base.filter((link) => link.visible)
-  }, [isAdmin])
-
-  if (!isStaff && !isAdmin) {
-    return null
-  }
-
-  if (isLoading) {
-    return (
-      <div className="border-b border-border/60 bg-muted/30 px-4 py-3 lg:px-8">
-        <div className="flex gap-3 overflow-x-auto pb-1">
-          {Array.from({ length: 3 }).map((_, index) => (
-            <Skeleton key={index} className="h-12 w-48 rounded-2xl" />
-          ))}
-        </div>
-      </div>
-    )
-  }
-
-  return (
-    <div className="border-b border-border/60 bg-background/80 px-4 py-3 backdrop-blur lg:px-8">
-      <div className="flex w-full flex-wrap gap-3 overflow-x-auto pb-1 md:overflow-visible">
-        <NewTicketDialogDeferred
-          triggerVariant="card"
-          triggerClassName="min-w-[200px] flex-1 md:min-w-[220px]"
-        />
-        {links.map((link) => (
-          <button
-            key={link.id}
-            type="button"
-            onClick={() => {
-              const targetPath = link.href.split("?")[0]
-              const dispatchQuickEvent = () => {
-                if (typeof window === "undefined") return false
-                const eventName =
-                  link.id === "device"
-                    ? "quick-open-device"
-                    : link.id === "company"
-                      ? "quick-open-company"
-                      : link.id === "user"
-                        ? "quick-open-user"
-                        : null
-                if (!eventName) return false
-                window.dispatchEvent(new CustomEvent(eventName))
-                return true
-              }
-              if (pathname === targetPath && dispatchQuickEvent()) {
-                return
-              }
-              if (link.id === "device") {
-                setIsDeviceDialogOpen(true)
-                return
-              }
-              if (link.id === "company") {
-                setCompanyEditor({ mode: "create" })
-                return
-              }
-              if (link.id === "user") {
-                setIsUserDialogOpen(true)
-                return
-              }
-              router.push(link.href)
-            }}
-            className="group inline-flex h-auto min-w-[200px] flex-1 flex-col items-start justify-start rounded-2xl border border-border/60 bg-card px-4 py-3 text-left shadow-sm transition hover:-translate-y-0.5 hover:shadow-md focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-primary/40 md:min-w-[220px]"
-          >
-            <div className="flex items-center justify-between gap-3">
-              <div className="rounded-xl bg-muted/70 p-2 text-muted-foreground">
-                <link.icon className="size-4" />
-              </div>
-              <ChevronRight className="size-4 text-muted-foreground transition group-hover:translate-x-1" />
-            </div>
-            <div className="mt-3 text-sm font-semibold text-foreground">{link.label}</div>
-            {link.description ? (
-              <p className="text-xs text-muted-foreground">{link.description}</p>
-            ) : null}
-          </button>
-        ))}
-        {convexUserId ? (
-          <Button
-            variant="outline"
-            size="sm"
-            onClick={() => router.push(`/tickets?assignee=${String(convexUserId)}`)}
-            className="inline-flex h-auto min-w-[200px] flex-col items-start justify-start gap-1 rounded-2xl border-dashed px-4 py-3 text-left text-sm font-semibold text-muted-foreground hover:bg-muted/40 md:min-w-[220px]"
-            aria-describedby={actionId}
-          >
-            <span id={actionId} className="text-xs font-semibold uppercase tracking-wide text-muted-foreground/80">
-              Minha fila
-            </span>
-            <span className="text-base text-foreground">Ver tarefas atribuídas</span>
-          </Button>
-        ) : null}
-      </div>
-      <QuickCreateDeviceDialog
-        open={isDeviceDialogOpen}
-        onOpenChange={setIsDeviceDialogOpen}
-        tenantId={tenantId}
-        viewerId={convexUserId}
-        onSuccess={() => {
-          router.push("/admin/devices")
-        }}
-      />
-      <QuickCreateUserDialog
-        open={isUserDialogOpen}
-        onOpenChange={setIsUserDialogOpen}
-        tenantId={tenantId}
-        viewerId={convexUserId}
-        onSuccess={() => {
-          router.push("/admin/users")
-        }}
-      />
-      {companyEditor ? (
-        <CompanySheetDialog
-          tenantId={tenantId}
-          editor={companyEditor}
-          onClose={() => setCompanyEditor(null)}
-          onCreated={(company: NormalizedCompany) => {
-            setCompanyEditor(null)
-            router.push("/admin/companies")
-          }}
-          onUpdated={() => {
-            setCompanyEditor(null)
-          }}
-        />
-      ) : null}
-    </div>
-  )
-}
diff --git a/src/components/incidents/incident-workspace.tsx b/src/components/incidents/incident-workspace.tsx
deleted file mode 100644
index 5fa6878..0000000
--- a/src/components/incidents/incident-workspace.tsx
+++ /dev/null
@@ -1,678 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
-import { Input } from "@/components/ui/input"
-import { Textarea } from "@/components/ui/textarea"
-import { Badge } from "@/components/ui/badge"
-import { Checkbox } from "@/components/ui/checkbox"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { MultiValueInput } from "@/components/ui/multi-value-input"
-import {
-  Sheet,
-  SheetContent,
-  SheetDescription,
-  SheetFooter,
-  SheetHeader,
-  SheetTitle,
-} from "@/components/ui/sheet"
-import { ScrollArea } from "@/components/ui/scroll-area"
-import { Skeleton } from "@/components/ui/skeleton"
-
-const STATUS_OPTIONS = [
-  { value: "investigating", label: "Investigando" },
-  { value: "identified", label: "Identificado" },
-  { value: "mitigated", label: "Mitigado" },
-  { value: "resolved", label: "Resolvido" },
-]
-
-const SEVERITY_OPTIONS = [
-  { value: "low", label: "Baixa" },
-  { value: "medium", label: "Média" },
-  { value: "high", label: "Alta" },
-  { value: "critical", label: "Crítica" },
-]
-
-const STATUS_TONE: Record<string, { badge: string; border: string; label: string }> = {
-  investigating: { badge: "bg-amber-100 text-amber-900", border: "border-amber-200", label: "Investigando" },
-  identified: { badge: "bg-orange-100 text-orange-900", border: "border-orange-200", label: "Identificado" },
-  mitigated: { badge: "bg-blue-100 text-blue-900", border: "border-blue-200", label: "Mitigado" },
-  resolved: { badge: "bg-emerald-100 text-emerald-900", border: "border-emerald-200", label: "Resolvido" },
-}
-
-const SEVERITY_COLORS: Record<string, string> = {
-  low: "bg-slate-100 text-slate-800",
-  medium: "bg-amber-100 text-amber-900",
-  high: "bg-orange-100 text-orange-900",
-  critical: "bg-rose-100 text-rose-900",
-}
-
-type IncidentRecord = {
-  _id: string
-  tenantId: string
-  title: string
-  status: string
-  severity: string
-  impactSummary?: string | null
-  affectedQueues: string[]
-  ownerName?: string | null
-  ownerEmail?: string | null
-  startedAt: number
-  updatedAt: number
-  resolvedAt?: number | null
-  timeline: Array<{
-    id: string
-    authorId: Id<"users">
-    authorName?: string | null
-    message: string
-    type?: string | null
-    createdAt: number
-  }>
-}
-
-type IncidentWorkspaceProps = {
-  autoOpenDrawer?: boolean
-}
-
-export function IncidentWorkspace({ autoOpenDrawer = false }: IncidentWorkspaceProps) {
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const canLoad = Boolean(convexUserId && isStaff)
-  const incidentsRemote = useQuery(
-    api.incidents.list,
-    canLoad ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as IncidentRecord[] | undefined
-  const createIncident = useMutation(api.incidents.createIncident)
-  const updateStatus = useMutation(api.incidents.updateIncidentStatus)
-  const bulkUpdateStatus = useMutation(api.incidents.bulkUpdateIncidentStatus)
-  const addUpdate = useMutation(api.incidents.addIncidentUpdate)
-
-  const incidents = useMemo(() => incidentsRemote ?? [], [incidentsRemote])
-  const [searchTerm, setSearchTerm] = useState("")
-  const [statusFilter, setStatusFilter] = useState("all")
-  const [severityFilter, setSeverityFilter] = useState("all")
-  const [selectedIds, setSelectedIds] = useState<string[]>([])
-  const [selectedIncidentId, setSelectedIncidentId] = useState<string | null>(null)
-  const [drawerOpen, setDrawerOpen] = useState(autoOpenDrawer)
-  const [bulkStatus, setBulkStatus] = useState<string | null>(null)
-  const [updateMessage, setUpdateMessage] = useState("")
-  const [updateStatusSelection, setUpdateStatusSelection] = useState<string>("")
-  const [isSubmittingUpdate, setIsSubmittingUpdate] = useState(false)
-
-  useEffect(() => {
-    if (!selectedIncidentId && incidents.length > 0) {
-      setSelectedIncidentId(incidents[0]._id)
-    }
-  }, [incidents, selectedIncidentId])
-
-  useEffect(() => {
-    if (autoOpenDrawer) {
-      setDrawerOpen(true)
-    }
-  }, [autoOpenDrawer])
-
-  const filteredIncidents = useMemo(() => {
-    return incidents.filter((incident) => {
-      if (statusFilter !== "all" && incident.status !== statusFilter) return false
-      if (severityFilter !== "all" && incident.severity !== severityFilter) return false
-      if (searchTerm.trim().length > 0) {
-        const term = searchTerm.trim().toLowerCase()
-        const haystack = `${incident.title} ${incident.impactSummary ?? ""}`.toLowerCase()
-        if (!haystack.includes(term)) return false
-      }
-      return true
-    })
-  }, [incidents, searchTerm, severityFilter, statusFilter])
-
-  const stats = useMemo(() => {
-    const totals: Record<string, number> = {}
-    STATUS_OPTIONS.forEach((option) => {
-      totals[option.value] = incidents.filter((incident) => incident.status === option.value).length
-    })
-    return totals
-  }, [incidents])
-
-  const selectedIncident = incidents.find((incident) => incident._id === selectedIncidentId) ?? null
-  const handleSelectAll = (checked: boolean) => {
-    if (checked) {
-      setSelectedIds(filteredIncidents.map((incident) => incident._id))
-    } else {
-      setSelectedIds([])
-    }
-  }
-
-  const handleBulkStatus = async () => {
-    if (!bulkStatus || selectedIds.length === 0 || !convexUserId) return
-    try {
-      await bulkUpdateStatus({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        incidentIds: selectedIds as Id<"incidents">[],
-        status: bulkStatus,
-      })
-      toast.success("Status atualizado para os incidentes selecionados.")
-      setSelectedIds([])
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar os incidentes.")
-    }
-  }
-
-  const handleSubmitUpdate = async () => {
-    if (!selectedIncident || !convexUserId || updateMessage.trim().length < 3) return
-    setIsSubmittingUpdate(true)
-    try {
-      await addUpdate({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        incidentId: selectedIncident._id as Id<"incidents">,
-        message: updateMessage,
-        status: updateStatusSelection || undefined,
-      })
-      setUpdateMessage("")
-      setUpdateStatusSelection("")
-      toast.success("Atualização registrada.")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível registrar a atualização.")
-    } finally {
-      setIsSubmittingUpdate(false)
-    }
-  }
-
-  if (!isStaff) {
-    return (
-      <Card className="rounded-3xl border border-border/60 bg-white/90 shadow-sm">
-        <CardContent className="p-6 text-sm text-neutral-600">
-          Apenas membros da equipe interna podem acessar o módulo de incidentes.
-        </CardContent>
-      </Card>
-    )
-  }
-
-  const handleCreateIncident = async (payload: NewIncidentPayload) => {
-    if (!convexUserId) return
-    try {
-      await createIncident({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        title: payload.title,
-        severity: payload.severity,
-        impactSummary: payload.impactSummary,
-        affectedQueues: payload.affectedQueues,
-        initialUpdate: payload.initialUpdate,
-      } as never)
-      toast.success("Incidente criado com sucesso.")
-      setDrawerOpen(false)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar o incidente.")
-    }
-  }
-
-  const handleStatusShortcut = async (status: string) => {
-    if (!selectedIncident || !convexUserId) return
-    try {
-      await updateStatus({
-        tenantId,
-        actorId: convexUserId as Id<"users">,
-        incidentId: selectedIncident._id as Id<"incidents">,
-        status,
-      })
-      toast.success(`Status atualizado para ${STATUS_TONE[status]?.label ?? status}.`)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar o status do incidente.")
-    }
-  }
-
-  return (
-    <div className="space-y-6">
-      <div className="flex flex-wrap items-center justify-end gap-2">
-        <Button
-          variant="ghost"
-          onClick={() => incidentsRemote && toast.info("Dados atualizados automaticamente.")}
-          className="text-sm"
-        >
-          Atualizar
-        </Button>
-        <Button onClick={() => setDrawerOpen(true)}>Novo incidente</Button>
-      </div>
-
-      <div className="grid gap-4 sm:grid-cols-2 xl:grid-cols-4">
-        {STATUS_OPTIONS.map((option) => {
-          const tone = STATUS_TONE[option.value]
-          const total = stats[option.value] ?? 0
-          return (
-            <Card
-              key={option.value}
-              className={cn(
-                "rounded-3xl border bg-white/90 shadow-sm",
-                tone?.border ?? "border-border/60"
-              )}
-            >
-              <CardHeader className="flex flex-row items-center justify-between space-y-0 px-4 py-3">
-                <CardTitle className="text-sm font-medium text-neutral-600">{option.label}</CardTitle>
-                <Badge variant="secondary" className={tone?.badge ?? "bg-slate-100 text-slate-800"}>
-                  {total}
-                </Badge>
-              </CardHeader>
-              <CardContent className="px-4 pb-4">
-                <p className="text-2xl font-semibold text-neutral-900">{total}</p>
-                <p className="text-xs text-neutral-500">{total === 1 ? "Incidente" : "Incidentes"}</p>
-              </CardContent>
-            </Card>
-          )
-        })}
-      </div>
-
-      <Card className="rounded-3xl border border-border/60 bg-white/90 shadow-sm">
-        <CardContent className="space-y-4 p-4">
-          <div className="flex flex-wrap items-center gap-3">
-            <Input
-              placeholder="Buscar por título ou impacto"
-              value={searchTerm}
-              onChange={(event) => setSearchTerm(event.target.value)}
-              className="min-w-[240px] flex-1"
-            />
-            <Select value={statusFilter} onValueChange={setStatusFilter}>
-              <SelectTrigger className="w-[160px]">
-                <SelectValue placeholder="Status" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="all">Todos os status</SelectItem>
-                {STATUS_OPTIONS.map((option) => (
-                  <SelectItem key={option.value} value={option.value}>
-                    {option.label}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-            <Select value={severityFilter} onValueChange={setSeverityFilter}>
-              <SelectTrigger className="w-[160px]">
-                <SelectValue placeholder="Severidade" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="all">Todas as severidades</SelectItem>
-                {SEVERITY_OPTIONS.map((option) => (
-                  <SelectItem key={option.value} value={option.value}>
-                    {option.label}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          </div>
-
-          <div className="overflow-x-auto rounded-xl border border-slate-200">
-            <table className="min-w-full divide-y divide-slate-200 text-left text-sm">
-              <thead className="bg-slate-50 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                <tr>
-                  <th className="px-3 py-2">
-                    <Checkbox
-                      checked={selectedIds.length > 0 && selectedIds.length === filteredIncidents.length}
-                      onCheckedChange={(checked) => handleSelectAll(Boolean(checked))}
-                    />
-                  </th>
-                  <th className="px-3 py-2">Título</th>
-                  <th className="px-3 py-2">Severidade</th>
-                  <th className="px-3 py-2">Status</th>
-                  <th className="px-3 py-2">Owner</th>
-                  <th className="px-3 py-2">Atualizado</th>
-                </tr>
-              </thead>
-              <tbody>
-                {filteredIncidents.length === 0 ? (
-                  <tr>
-                    <td colSpan={6} className="px-3 py-6 text-center text-sm text-neutral-500">
-                      Nenhum incidente encontrado.
-                    </td>
-                  </tr>
-                ) : (
-                  filteredIncidents.map((incident) => {
-                    const severityClass = SEVERITY_COLORS[incident.severity] ?? SEVERITY_COLORS.medium
-                    const tone = STATUS_TONE[incident.status]
-                    const isSelected = selectedIds.includes(incident._id)
-                    return (
-                      <tr
-                        key={incident._id}
-                        className={`cursor-pointer border-b border-slate-100 transition hover:bg-slate-50 ${selectedIncidentId === incident._id ? "bg-slate-50" : "bg-white"}`}
-                        onClick={() => setSelectedIncidentId(incident._id)}
-                      >
-                        <td className="px-3 py-2">
-                          <Checkbox
-                            checked={isSelected}
-                            onCheckedChange={(checked) => {
-                              if (checked) {
-                                setSelectedIds((prev) => (prev.includes(incident._id) ? prev : [...prev, incident._id]))
-                              } else {
-                                setSelectedIds((prev) => prev.filter((item) => item !== incident._id))
-                              }
-                            }}
-                            onClick={(event) => event.stopPropagation()}
-                          />
-                        </td>
-                        <td className="px-3 py-2 font-semibold text-neutral-900">
-                          {incident.title}
-                        </td>
-                        <td className="px-3 py-2">
-                          <Badge variant="secondary" className={severityClass}>
-                            {SEVERITY_OPTIONS.find((option) => option.value === incident.severity)?.label ?? incident.severity}
-                          </Badge>
-                        </td>
-                        <td className="px-3 py-2">
-                          <Badge variant="secondary" className={tone?.badge ?? "bg-slate-100 text-slate-800"}>
-                            {tone?.label ?? incident.status}
-                          </Badge>
-                        </td>
-                        <td className="px-3 py-2 text-neutral-600">{incident.ownerName ?? incident.ownerEmail ?? "—"}</td>
-                        <td className="px-3 py-2 text-xs text-neutral-500">
-                          {formatDistanceToNow(incident.updatedAt, { addSuffix: true, locale: ptBR })}
-                        </td>
-                      </tr>
-                    )
-                  })
-                )}
-              </tbody>
-            </table>
-          </div>
-
-          <div className="flex flex-wrap items-center justify-between gap-2">
-            <p className="text-xs text-neutral-500">
-              {filteredIncidents.length} incidente{filteredIncidents.length === 1 ? "" : "s"} listados
-            </p>
-            <div className="flex items-center gap-2">
-              <Select value={bulkStatus ?? undefined} onValueChange={(value) => setBulkStatus(value)}>
-                <SelectTrigger className="w-[200px]">
-                  <SelectValue placeholder="Status em massa" />
-                </SelectTrigger>
-                <SelectContent>
-                  {STATUS_OPTIONS.map((option) => (
-                    <SelectItem key={option.value} value={option.value}>
-                      {option.label}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-              <Button variant="outline" onClick={handleBulkStatus} disabled={!bulkStatus || selectedIds.length === 0}>
-                Atualizar status
-              </Button>
-              {bulkStatus ? (
-                <Button variant="ghost" size="sm" onClick={() => setBulkStatus(null)}>
-                  Limpar
-                </Button>
-              ) : null}
-            </div>
-          </div>
-        </CardContent>
-      </Card>
-
-      <div className="grid gap-6 lg:grid-cols-[1.5fr_1fr]">
-      <Card className="rounded-3xl border border-border/60 bg-white/90 shadow-sm">
-          <CardHeader>
-            <CardTitle className="text-base font-semibold text-neutral-900">Atualizações do incidente</CardTitle>
-          </CardHeader>
-          <CardContent className="space-y-4">
-            {!selectedIncident ? (
-              <Skeleton className="h-48 w-full rounded-2xl" />
-            ) : (
-              <>
-                <ScrollArea className="h-64 rounded-xl border border-slate-100">
-                  <div className="space-y-4 p-4">
-                    {selectedIncident.timeline.length === 0 ? (
-                      <p className="text-sm text-neutral-500">Nenhuma atualização registrada.</p>
-                    ) : (
-                      selectedIncident.timeline
-                        .slice()
-                        .sort((a, b) => a.createdAt - b.createdAt)
-                        .map((entry) => (
-                          <div key={entry.id} className="rounded-xl border border-slate-100 bg-slate-50 p-3 text-sm">
-                            <p className="font-semibold text-neutral-900">{entry.authorName ?? "Equipe"}</p>
-                            <p className="text-xs text-neutral-500">
-                              {formatDistanceToNow(entry.createdAt, { addSuffix: true, locale: ptBR })}
-                            </p>
-                            <p className="mt-1 text-neutral-700">{entry.message}</p>
-                          </div>
-                        ))
-                    )}
-                  </div>
-                </ScrollArea>
-                <div className="space-y-2">
-                  <Textarea
-                    value={updateMessage}
-                    onChange={(event) => setUpdateMessage(event.target.value)}
-                    placeholder="Compartilhe o progresso ou instruções para a equipe..."
-                    rows={3}
-                  />
-                  <div className="flex flex-wrap items-center gap-2">
-                    <Select value={updateStatusSelection || undefined} onValueChange={setUpdateStatusSelection}>
-                      <SelectTrigger className="w-[220px]">
-                        <SelectValue placeholder="Manter status" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        {STATUS_OPTIONS.map((option) => (
-                          <SelectItem key={option.value} value={option.value}>
-                            {option.label}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                    {updateStatusSelection ? (
-                      <Button
-                        type="button"
-                        variant="ghost"
-                        size="sm"
-                        className="text-xs"
-                        onClick={() => setUpdateStatusSelection("")}
-                      >
-                        Limpar
-                      </Button>
-                    ) : null}
-                    <Button onClick={handleSubmitUpdate} disabled={isSubmittingUpdate || updateMessage.trim().length < 3}>
-                      {isSubmittingUpdate ? "Registrando..." : "Registrar atualização"}
-                    </Button>
-                  </div>
-                </div>
-              </>
-            )}
-          </CardContent>
-        </Card>
-        <Card className="rounded-3xl border border-border/60 bg-white/90 shadow-sm">
-          <CardHeader>
-            <CardTitle className="text-base font-semibold text-neutral-900">Resumo</CardTitle>
-          </CardHeader>
-          <CardContent className="space-y-4 text-sm text-neutral-600">
-            {!selectedIncident ? (
-              <Skeleton className="h-48 w-full rounded-2xl" />
-            ) : (
-              <>
-                <div className="space-y-1">
-                  <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Título</p>
-                  <p className="font-semibold text-neutral-900">{selectedIncident.title}</p>
-                </div>
-                <div className="space-y-1">
-                  <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Impacto</p>
-                  <p>{selectedIncident.impactSummary ?? "Sem descrição."}</p>
-                </div>
-                <div className="space-y-1">
-                  <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Filas afetadas</p>
-                  <div className="flex flex-wrap gap-2">
-                    {selectedIncident.affectedQueues.length === 0 ? (
-                      <span className="text-neutral-500">Não informado</span>
-                    ) : (
-                      selectedIncident.affectedQueues.map((queue) => (
-                        <Badge key={queue} variant="secondary" className="bg-slate-100 text-slate-800">
-                          {queue}
-                        </Badge>
-                      ))
-                    )}
-                  </div>
-                </div>
-                <div className="flex flex-wrap gap-2">
-                  {STATUS_OPTIONS.map((option) => (
-                    <Button
-                      key={option.value}
-                      variant={selectedIncident.status === option.value ? "default" : "outline"}
-                      size="sm"
-                      onClick={() => handleStatusShortcut(option.value)}
-                    >
-                      {option.label}
-                    </Button>
-                  ))}
-                </div>
-              </>
-            )}
-          </CardContent>
-        </Card>
-      </div>
-
-      <NewIncidentDrawer open={drawerOpen} onOpenChange={setDrawerOpen} onSubmit={handleCreateIncident} />
-    </div>
-  )
-}
-
-type NewIncidentPayload = {
-  title: string
-  severity: string
-  impactSummary: string
-  affectedQueues: string[]
-  initialUpdate: string
-}
-
-function NewIncidentDrawer({
-  open,
-  onOpenChange,
-  onSubmit,
-}: {
-  open: boolean
-  onOpenChange: (open: boolean) => void
-  onSubmit: (payload: NewIncidentPayload) => Promise<void>
-}) {
-  const [title, setTitle] = useState("")
-  const [severity, setSeverity] = useState("high")
-  const [impactSummary, setImpactSummary] = useState("")
-  const [affectedQueues, setAffectedQueues] = useState<string[]>([])
-  const [initialUpdate, setInitialUpdate] = useState("")
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  useEffect(() => {
-    if (!open) {
-      setTitle("")
-      setSeverity("high")
-      setImpactSummary("")
-      setAffectedQueues([])
-      setInitialUpdate("")
-      setIsSubmitting(false)
-    }
-  }, [open])
-
-  const handleSubmit = async () => {
-    if (title.trim().length < 3) {
-      toast.error("Informe um título válido.")
-      return
-    }
-    setIsSubmitting(true)
-    try {
-      await onSubmit({
-        title: title.trim(),
-        severity,
-        impactSummary: impactSummary.trim(),
-        affectedQueues,
-        initialUpdate: initialUpdate.trim(),
-      })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar o incidente.")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  return (
-    <Sheet open={open} onOpenChange={onOpenChange}>
-      <SheetContent className="flex w-full flex-col gap-6 overflow-y-auto p-0 sm:max-w-xl">
-        <div className="space-y-6 px-6 py-6">
-          <SheetHeader>
-            <SheetTitle>Novo incidente</SheetTitle>
-            <SheetDescription>Detalhe o incidente, defina prioridade e informe o impacto inicial.</SheetDescription>
-          </SheetHeader>
-          <div className="space-y-4">
-            <div className="space-y-2">
-              <p className="text-sm font-medium text-neutral-800">Título</p>
-              <Input value={title} onChange={(event) => setTitle(event.target.value)} placeholder="Ex.: Instabilidade no e-mail corporativo" />
-            </div>
-            <div className="grid gap-4 sm:grid-cols-2">
-              <div className="space-y-2">
-                <p className="text-sm font-medium text-neutral-800">Severidade</p>
-                <Select value={severity} onValueChange={setSeverity}>
-                  <SelectTrigger>
-                    <SelectValue placeholder="Selecione" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    {SEVERITY_OPTIONS.map((option) => (
-                      <SelectItem key={option.value} value={option.value}>
-                        {option.label}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-            </div>
-            <div className="space-y-2">
-              <p className="text-sm font-medium text-neutral-800">Impacto resumido</p>
-              <Textarea
-                value={impactSummary}
-                onChange={(event) => setImpactSummary(event.target.value)}
-                rows={3}
-                placeholder="Descreva o efeito para clientes e equipes."
-              />
-            </div>
-            <div className="space-y-2">
-              <p className="text-sm font-medium text-neutral-800">Filas afetadas</p>
-              <MultiValueInput
-                placeholder="Adicionar fila"
-                values={affectedQueues}
-                onChange={setAffectedQueues}
-              />
-            </div>
-            <div className="space-y-2">
-              <p className="text-sm font-medium text-neutral-800">Atualização inicial</p>
-              <Textarea
-                value={initialUpdate}
-                onChange={(event) => setInitialUpdate(event.target.value)}
-                rows={4}
-                placeholder="Compartilhe contexto para a equipe."
-              />
-            </div>
-          </div>
-        </div>
-        <SheetFooter className="border-t border-slate-200 px-6 py-4">
-          <div className="flex w-full items-center justify-end gap-2">
-            <Button variant="outline" onClick={() => onOpenChange(false)} disabled={isSubmitting}>
-              Cancelar
-            </Button>
-            <Button onClick={handleSubmit} disabled={isSubmitting}>
-              {isSubmitting ? "Criando..." : "Registrar incidente"}
-            </Button>
-          </div>
-        </SheetFooter>
-      </SheetContent>
-    </Sheet>
-  )
-}
diff --git a/src/components/nav-user.tsx b/src/components/nav-user.tsx
deleted file mode 100644
index 2868f11..0000000
--- a/src/components/nav-user.tsx
+++ /dev/null
@@ -1,183 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useState } from "react"
-import { useRouter } from "next/navigation"
-import {
-  IconDotsVertical,
-  IconLogout,
-  IconNotification,
-  IconUserCircle,
-} from "@tabler/icons-react"
-import { toast } from "sonner"
-
-import {
-  Avatar,
-  AvatarFallback,
-  AvatarImage,
-} from "@/components/ui/avatar"
-import {
-  DropdownMenu,
-  DropdownMenuContent,
-  DropdownMenuGroup,
-  DropdownMenuItem,
-  DropdownMenuLabel,
-  DropdownMenuSeparator,
-  DropdownMenuTrigger,
-} from "@/components/ui/dropdown-menu"
-import {
-  SidebarMenu,
-  SidebarMenuButton,
-  SidebarMenuItem,
-  useSidebar,
-} from "@/components/ui/sidebar"
-import { signOut, useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
-
-type NavUserProps = {
-  user?: {
-    name?: string | null
-    email?: string | null
-    avatarUrl?: string | null
-  } | null
-}
-
-export function NavUser({ user }: NavUserProps) {
-  const normalizedUser = user ?? { name: null, email: null, avatarUrl: null }
-  const { isMobile, state } = useSidebar()
-  const isCollapsed = state === "collapsed"
-  const router = useRouter()
-  const [isSigningOut, setIsSigningOut] = useState(false)
-  const [isDesktopShell, setIsDesktopShell] = useState(false)
-  const { session } = useAuth()
-  const isMachineSession = (session?.user?.role ?? "").toLowerCase() === "machine"
-
-  useEffect(() => {
-    if (typeof window === "undefined") return
-    setIsDesktopShell(Boolean((window as typeof window & { __TAURI__?: unknown }).__TAURI__))
-  }, [])
-
-  const initials = useMemo(() => {
-    const source = normalizedUser.name?.trim() || normalizedUser.email?.trim() || ""
-    if (!source) return "US"
-    const parts = source.split(" ").filter(Boolean)
-    const firstTwo = parts.slice(0, 2).map((part) => part[0]).join("")
-    if (firstTwo) return firstTwo.toUpperCase()
-    return source.slice(0, 2).toUpperCase()
-  }, [normalizedUser.name, normalizedUser.email])
-
-  const displayName = normalizedUser.name?.trim() || "Usuário"
-  const displayEmail = normalizedUser.email?.trim() || "Sem e-mail definido"
-
-  const handleProfile = useCallback(() => {
-    router.push("/settings")
-  }, [router])
-
-  const handleNotifications = useCallback(() => {
-    router.push("/settings/notifications")
-  }, [router])
-
-  const handleSignOut = useCallback(async () => {
-    if (isSigningOut) return
-    setIsSigningOut(true)
-    try {
-      await signOut()
-      toast.success("Sessão encerrada.")
-      router.replace("/login")
-    } catch (error) {
-      console.error("Erro ao encerrar sessão", error)
-      toast.error("Não foi possível encerrar a sessão.")
-    } finally {
-      setIsSigningOut(false)
-    }
-  }, [isSigningOut, router])
-
-  return (
-    <SidebarMenu>
-      <SidebarMenuItem>
-        <DropdownMenu>
-          <DropdownMenuTrigger asChild>
-            <SidebarMenuButton
-              size="lg"
-              className="data-[state=open]:bg-sidebar-accent data-[state=open]:text-sidebar-accent-foreground transition-all duration-200 ease-linear"
-            >
-              <Avatar className="h-8 w-8 shrink-0 rounded-lg transition-all duration-200 ease-linear">
-                <AvatarImage src={normalizedUser.avatarUrl ?? undefined} alt={displayName} />
-                <AvatarFallback className="rounded-lg bg-neutral-200 text-neutral-700 font-medium">{initials}</AvatarFallback>
-              </Avatar>
-              <div className={cn(
-                "grid flex-1 text-left text-sm leading-tight transition-all duration-200 ease-linear overflow-hidden",
-                isCollapsed ? "w-0 opacity-0" : "w-auto opacity-100"
-              )}>
-                <span className="truncate font-medium whitespace-nowrap">{displayName}</span>
-                <span className="text-muted-foreground truncate text-xs whitespace-nowrap">
-                  {displayEmail}
-                </span>
-              </div>
-              <IconDotsVertical className={cn(
-                "ml-auto size-4 transition-all duration-200 ease-linear",
-                isCollapsed ? "w-0 opacity-0" : "w-4 opacity-100"
-              )} />
-            </SidebarMenuButton>
-          </DropdownMenuTrigger>
-          <DropdownMenuContent
-            className="w-(--radix-dropdown-menu-trigger-width) min-w-56 rounded-lg"
-            side={isMobile ? "bottom" : "right"}
-            align="end"
-            sideOffset={4}
-          >
-            <DropdownMenuLabel className="p-0 font-normal">
-              <div className="flex items-center gap-2 px-1 py-1.5 text-left text-sm">
-                <Avatar className="h-8 w-8 rounded-lg">
-                  <AvatarImage src={normalizedUser.avatarUrl ?? undefined} alt={displayName} />
-                  <AvatarFallback className="rounded-lg bg-neutral-200 text-neutral-700 font-medium">{initials}</AvatarFallback>
-                </Avatar>
-                <div className="grid flex-1 text-left text-sm leading-tight">
-                  <span className="truncate font-medium">{displayName}</span>
-                  <span className="text-muted-foreground truncate text-xs">
-                    {displayEmail}
-                  </span>
-                </div>
-              </div>
-            </DropdownMenuLabel>
-            <DropdownMenuSeparator />
-            <DropdownMenuGroup>
-              <DropdownMenuItem
-                onSelect={(event) => {
-                  event.preventDefault()
-                  handleProfile()
-                }}
-              >
-                <IconUserCircle className="size-4" />
-                <span>Meu perfil</span>
-              </DropdownMenuItem>
-              <DropdownMenuItem
-                onSelect={(event) => {
-                  event.preventDefault()
-                  handleNotifications()
-                }}
-              >
-                <IconNotification className="size-4" />
-                <span>Notificações</span>
-              </DropdownMenuItem>
-            </DropdownMenuGroup>
-            {!isDesktopShell && !isMachineSession ? (
-              <>
-                <DropdownMenuSeparator />
-                <DropdownMenuItem
-                  onSelect={(event) => {
-                    event.preventDefault()
-                    handleSignOut()
-                  }}
-                  disabled={isSigningOut}
-                >
-                  <IconLogout className="size-4" />
-                  <span>{isSigningOut ? "Encerrando…" : "Encerrar sessão"}</span>
-                </DropdownMenuItem>
-              </>
-            ) : null}
-          </DropdownMenuContent>
-        </DropdownMenu>
-      </SidebarMenuItem>
-    </SidebarMenu>
-  )
-}
diff --git a/src/components/portal/machine-deactivation-overlay.tsx b/src/components/portal/machine-deactivation-overlay.tsx
deleted file mode 100644
index 5bb6d12..0000000
--- a/src/components/portal/machine-deactivation-overlay.tsx
+++ /dev/null
@@ -1,73 +0,0 @@
-"use client"
-
-import { ShieldAlert, Mail, RefreshCw } from "lucide-react"
-import { Button } from "@/components/ui/button"
-
-type MachineDeactivationOverlayProps = {
-  companyName?: string | null
-  onRetry?: () => void
-  isRetrying?: boolean
-}
-
-/**
- * Overlay de bloqueio exibido quando a máquina é desativada.
- * Cobre toda a tela impedindo qualquer interação até que a máquina seja reativada.
- */
-export function MachineDeactivationOverlay({
-  companyName,
-  onRetry,
-  isRetrying,
-}: MachineDeactivationOverlayProps) {
-  return (
-    <div className="fixed inset-0 z-[100] grid place-items-center bg-neutral-950/95 p-6 backdrop-blur-sm">
-      <div className="flex w-full max-w-[520px] flex-col items-center gap-6 rounded-2xl border border-slate-200 bg-white px-8 py-10 shadow-xl animate-in fade-in zoom-in-95 duration-300">
-        <div className="flex flex-col items-center gap-3 text-center">
-          <span className="inline-flex items-center gap-2 rounded-full border border-rose-200 bg-rose-50 px-3 py-1 text-xs font-semibold text-rose-700">
-            <ShieldAlert className="size-4" /> Acesso bloqueado
-          </span>
-          <h1 className="text-2xl font-semibold text-neutral-900">Dispositivo desativado</h1>
-          <p className="max-w-md text-sm text-neutral-600">
-            Este dispositivo foi desativado temporariamente pelos administradores. O acesso ao portal
-            e o envio de informações ficam indisponíveis até a reativação.
-          </p>
-          {companyName ? (
-            <span className="rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700">
-              {companyName}
-            </span>
-          ) : null}
-        </div>
-
-        <div className="w-full space-y-4">
-          <div className="rounded-xl border border-slate-200 bg-slate-50 p-4 text-sm text-neutral-700">
-            <p className="font-medium text-neutral-800">Como regularizar</p>
-            <ul className="mt-2 list-disc space-y-1 pl-5 text-neutral-600">
-              <li>Entre em contato com o suporte e solicite a reativação.</li>
-              <li>Informe o nome do computador e seus dados de contato.</li>
-            </ul>
-          </div>
-
-          <div className="flex flex-col items-center gap-3 sm:flex-row sm:justify-center">
-            <a
-              href="mailto:suporte@rever.com.br"
-              className="inline-flex items-center gap-2 rounded-full border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-black/90"
-            >
-              <Mail className="size-4" /> Falar com o suporte
-            </a>
-            {onRetry ? (
-              <Button
-                variant="outline"
-                size="sm"
-                onClick={onRetry}
-                disabled={isRetrying}
-                className="gap-2 rounded-full"
-              >
-                <RefreshCw className={`size-4 ${isRetrying ? "animate-spin" : ""}`} />
-                {isRetrying ? "Verificando..." : "Verificar novamente"}
-              </Button>
-            ) : null}
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/portal/portal-profile-settings.tsx b/src/components/portal/portal-profile-settings.tsx
deleted file mode 100644
index 0428737..0000000
--- a/src/components/portal/portal-profile-settings.tsx
+++ /dev/null
@@ -1,140 +0,0 @@
-"use client"
-
-import { FormEvent, useMemo, useState } from "react"
-import Link from "next/link"
-import { toast } from "sonner"
-import { Bell } from "lucide-react"
-
-import { Card, CardContent, CardDescription, CardFooter, CardHeader, CardTitle } from "@/components/ui/card"
-import { Input } from "@/components/ui/input"
-import { Button } from "@/components/ui/button"
-
-interface PortalProfileSettingsProps {
-  initialEmail: string
-}
-
-export function PortalProfileSettings({ initialEmail }: PortalProfileSettingsProps) {
-  const [email, setEmail] = useState(initialEmail)
-  const [referenceEmail, setReferenceEmail] = useState(initialEmail)
-  const [newPassword, setNewPassword] = useState("")
-  const [confirmPassword, setConfirmPassword] = useState("")
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  const hasChanges = useMemo(() => {
-    const normalizedEmail = email.trim().toLowerCase()
-    const emailChanged = normalizedEmail !== referenceEmail.trim().toLowerCase()
-    const passwordChanged = newPassword.length > 0 || confirmPassword.length > 0
-    return emailChanged || passwordChanged
-  }, [email, referenceEmail, newPassword, confirmPassword])
-
-  async function handleSubmit(event: FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    if (!hasChanges) {
-      toast.info("Nenhuma alteração a salvar.")
-      return
-    }
-
-    const payload: Record<string, unknown> = {}
-    const trimmedEmail = email.trim()
-    if (trimmedEmail && trimmedEmail.toLowerCase() !== referenceEmail.trim().toLowerCase()) {
-      payload.email = trimmedEmail
-    }
-    if (newPassword || confirmPassword) {
-      payload.password = { newPassword, confirmPassword }
-    }
-
-    setIsSubmitting(true)
-    try {
-      const res = await fetch("/api/portal/profile", {
-        method: "PATCH",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify(payload),
-      })
-      if (!res.ok) {
-        const data = await res.json().catch(() => ({ error: "Falha ao atualizar perfil" }))
-        const message = typeof data.error === "string" ? data.error : "Falha ao atualizar perfil"
-        toast.error(message)
-        return
-      }
-      const data = (await res.json().catch(() => null)) as { email?: string } | null
-      if (data?.email) {
-        setEmail(data.email)
-        setReferenceEmail(data.email)
-      }
-      setNewPassword("")
-      setConfirmPassword("")
-      toast.success("Dados atualizados com sucesso!")
-    } catch (error) {
-      console.error("Falha ao atualizar perfil", error)
-      toast.error("Não foi possível atualizar o perfil agora.")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  return (
-    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardHeader>
-        <CardTitle className="text-lg font-semibold text-neutral-900">Meu perfil</CardTitle>
-        <CardDescription className="text-sm text-neutral-600">
-          Ajuste seu e-mail de acesso e defina uma senha para entrar pelo navegador.
-        </CardDescription>
-      </CardHeader>
-      <CardContent>
-        <form onSubmit={handleSubmit} className="space-y-4">
-          <div className="grid gap-2">
-            <label className="text-sm font-medium text-neutral-800" htmlFor="profile-email">
-              E-mail
-            </label>
-            <Input
-              id="profile-email"
-              type="email"
-              value={email}
-              onChange={(event) => setEmail(event.target.value)}
-              placeholder="seuemail@empresa.com"
-            />
-          </div>
-          <div className="grid gap-2">
-            <label className="text-sm font-medium text-neutral-800" htmlFor="profile-password">
-              Nova senha
-            </label>
-            <Input
-              id="profile-password"
-              type="password"
-              value={newPassword}
-              onChange={(event) => setNewPassword(event.target.value)}
-              placeholder="Digite a nova senha"
-            />
-            <Input
-              type="password"
-              value={confirmPassword}
-              onChange={(event) => setConfirmPassword(event.target.value)}
-              placeholder="Confirme a nova senha"
-            />
-            <p className="text-xs text-neutral-500">
-              Utilize pelo menos 8 caracteres. Deixe os campos em branco caso não queira alterar a senha.
-            </p>
-          </div>
-          <div className="flex justify-end">
-            <Button type="submit" disabled={isSubmitting || !hasChanges}>
-              {isSubmitting ? "Salvando..." : "Salvar alteracoes"}
-            </Button>
-          </div>
-        </form>
-      </CardContent>
-      <CardFooter className="border-t bg-muted/30 px-6 py-4">
-        <div className="flex items-center justify-between w-full">
-          <div className="flex items-center gap-2 text-sm text-muted-foreground">
-            <Bell className="h-4 w-4" />
-            <span>Configurar notificacoes por e-mail</span>
-          </div>
-          <Button variant="outline" size="sm" asChild>
-            <Link href="/portal/profile/notifications">
-              Preferencias
-            </Link>
-          </Button>
-        </div>
-      </CardFooter>
-    </Card>
-  )
-}
diff --git a/src/components/portal/portal-shell.tsx b/src/components/portal/portal-shell.tsx
deleted file mode 100644
index b4c1b08..0000000
--- a/src/components/portal/portal-shell.tsx
+++ /dev/null
@@ -1,234 +0,0 @@
-"use client"
-
-import { type ReactNode, useMemo, useState, useCallback } from "react"
-import Image from "next/image"
-import Link from "next/link"
-import { usePathname, useRouter } from "next/navigation"
-import { LogOut, PlusCircle } from "lucide-react"
-import { toast } from "sonner"
-
-import { Button } from "@/components/ui/button"
-import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
-import { Skeleton } from "@/components/ui/skeleton"
-import { cn } from "@/lib/utils"
-import { useAuth, signOut } from "@/lib/auth-client"
-import { useMachineStateMonitor } from "@/hooks/use-machine-state-monitor"
-import { MachineDeactivationOverlay } from "./machine-deactivation-overlay"
-
-interface PortalShellProps {
-  children: ReactNode
-}
-
-const navItems = [
-  { label: "Meus chamados", href: "/portal/tickets" },
-  { label: "Abrir chamado", href: "/portal/tickets/new", icon: PlusCircle },
-]
-
-export function PortalShell({ children }: PortalShellProps) {
-  const pathname = usePathname()
-  const router = useRouter()
-  const { session, machineContext, machineContextError, machineContextLoading, refreshMachineContext } = useAuth()
-  const [isSigningOut, setIsSigningOut] = useState(false)
-  const [showDeactivationOverlay, setShowDeactivationOverlay] = useState(false)
-  const [isRetryingActivation, setIsRetryingActivation] = useState(false)
-
-  const isMachineSession = session?.user.role === "machine" || Boolean(machineContext)
-
-  // Monitor de estado da máquina em tempo real via Convex
-  const handleMachineDeactivated = useCallback(() => {
-    console.log("[PortalShell] Máquina foi desativada - exibindo overlay de bloqueio")
-    setShowDeactivationOverlay(true)
-  }, [])
-
-  const handleTokenRevoked = useCallback(() => {
-    console.log("[PortalShell] Token foi revogado - redirecionando para tela de registro")
-    toast.error("Este dispositivo foi resetado. Reprovisione para continuar.")
-    // Sessão "machine" existe apenas no fluxo do desktop; ao revogar o token, voltamos ao onboarding do app.
-    const isDev = process.env.NODE_ENV === "development"
-    const tauriUrl = isDev ? "http://localhost:1420/" : "http://tauri.localhost/"
-    console.log("[PortalShell] Redirecionando para o onboarding do desktop:", tauriUrl)
-    window.location.href = tauriUrl
-  }, [])
-
-  const { isActive: machineIsActive } = useMachineStateMonitor({
-    machineId: machineContext?.machineId,
-    onDeactivated: handleMachineDeactivated,
-    onTokenRevoked: handleTokenRevoked,
-    enabled: isMachineSession && !!machineContext?.machineId,
-  })
-
-  // Verifica também o estado vindo do contexto (polling) como fallback
-  const effectivelyDeactivated = showDeactivationOverlay || machineContext?.isActive === false || !machineIsActive
-
-  // Função para verificar novamente o estado
-  const handleRetryActivation = useCallback(async () => {
-    setIsRetryingActivation(true)
-    try {
-      await refreshMachineContext?.()
-      // Se ainda está ativo após refresh, esconde overlay
-      if (machineContext?.isActive !== false && machineIsActive) {
-        setShowDeactivationOverlay(false)
-      }
-    } catch (error) {
-      console.error("Erro ao verificar estado:", error)
-    } finally {
-      setIsRetryingActivation(false)
-    }
-  }, [refreshMachineContext, machineContext?.isActive, machineIsActive])
-  const personaValue = machineContext?.persona ?? session?.user.machinePersona ?? null
-  const collaboratorName = machineContext?.assignedUserName?.trim() ?? ""
-  const collaboratorEmail = machineContext?.assignedUserEmail?.trim() ?? ""
-  const userName = session?.user.name?.trim() ?? ""
-  const userEmail = session?.user.email?.trim() ?? ""
-  const displayName = collaboratorName || userName || collaboratorEmail || userEmail || "Cliente"
-  const displayEmail = collaboratorEmail || userEmail
-  const personaLabel = personaValue === "manager" ? "Gestor" : "Colaborador"
-
-  const initials = useMemo(() => {
-    const name = displayName || displayEmail || "Cliente"
-    return name
-      .split(" ")
-      .slice(0, 2)
-      .map((part) => part.charAt(0).toUpperCase())
-      .join("")
-  }, [displayName, displayEmail])
-
-  async function handleSignOut() {
-    if (isSigningOut) return
-    setIsSigningOut(true)
-    toast.loading("Encerrando sessão...", { id: "portal-signout" })
-    try {
-      await signOut()
-      toast.success("Sessão encerrada", { id: "portal-signout" })
-      router.replace("/login")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível encerrar a sessão", { id: "portal-signout" })
-    } finally {
-      setIsSigningOut(false)
-    }
-  }
-
-  const isNavItemActive = (itemHref: string) => {
-    if (itemHref === "/portal/tickets") {
-      if (pathname === "/portal" || pathname === "/portal/tickets") return true
-      if (/^\/portal\/tickets\/[A-Za-z0-9_-]+$/.test(pathname) && !pathname.endsWith("/new")) return true
-      return false
-    }
-    return pathname === itemHref
-  }
-
-  return (
-    <div className="flex min-h-screen flex-col bg-gradient-to-b from-slate-50 via-slate-50 to-white">
-      {/* Overlay de bloqueio quando máquina é desativada */}
-      {isMachineSession && effectivelyDeactivated && (
-        <MachineDeactivationOverlay
-          onRetry={handleRetryActivation}
-          isRetrying={isRetryingActivation}
-        />
-      )}
-      <header className="border-b border-slate-200 bg-white/90 backdrop-blur">
-        <div className="mx-auto flex w-full max-w-6xl flex-wrap items-center justify-between gap-4 px-6 py-4">
-          <div className="flex items-center gap-3">
-            <div className="flex h-12 w-12 items-center justify-center">
-              <Image
-                src="/logo-raven.png"
-                alt="Logotipo Raven"
-                width={48}
-                height={48}
-                className="h-12 w-12 object-contain"
-                priority
-              />
-            </div>
-            <div className="flex flex-col">
-              <span className="text-sm text-neutral-500">
-                Portal do cliente
-              </span>
-              <span className="text-lg font-semibold text-neutral-900">Raven</span>
-            </div>
-          </div>
-          <nav className="flex w-full flex-wrap items-center gap-2 text-sm font-medium sm:w-auto sm:justify-center">
-            {navItems.map((item) => {
-              const isActive = isNavItemActive(item.href)
-              const Icon = item.icon
-              return (
-                <Link
-                  key={item.href}
-                  href={item.href}
-                  className={cn(
-                    "inline-flex w-full items-center justify-center gap-2 rounded-full px-4 py-2 transition sm:w-auto",
-                    isActive
-                      ? "bg-neutral-900 text-white shadow-sm"
-                      : "bg-transparent text-neutral-700 hover:bg-neutral-100"
-                  )}
-                >
-                  {Icon ? <Icon className="size-4" /> : null}
-                  {item.label}
-                </Link>
-              )
-            })}
-          </nav>
-          <div className="flex w-full flex-col items-start gap-3 sm:w-auto sm:flex-row sm:items-center">
-            {machineContextLoading ? (
-              <div className="flex items-center gap-2 text-sm">
-                <Skeleton className="size-9 rounded-full" />
-                <div className="flex flex-col gap-1.5">
-                  <Skeleton className="h-4 w-24" />
-                  <Skeleton className="h-3 w-32" />
-                </div>
-              </div>
-            ) : (
-              <div className="flex items-center gap-2 text-sm">
-                <Avatar className="size-9 border border-slate-200">
-                  <AvatarImage src={session?.user.avatarUrl ?? undefined} alt={displayName ?? ""} />
-                  <AvatarFallback>{initials}</AvatarFallback>
-                </Avatar>
-                <div className="flex flex-col leading-tight">
-                  <span className="font-semibold text-neutral-900">{displayName}</span>
-                  <span className="text-xs text-neutral-500">{displayEmail || "Sem e-mail definido"}</span>
-                  {personaValue ? (
-                    <span className="text-[10px] uppercase tracking-wide text-neutral-400">{personaLabel}</span>
-                  ) : null}
-                </div>
-              </div>
-            )}
-            {!isMachineSession ? (
-              <Button
-                size="sm"
-                variant="outline"
-                onClick={handleSignOut}
-                disabled={isSigningOut}
-                className="inline-flex items-center gap-2 self-stretch sm:self-auto"
-              >
-                <LogOut className="size-4" />
-                Sair
-              </Button>
-            ) : null}
-          </div>
-        </div>
-      </header>
-      <main className="mx-auto flex w-full max-w-6xl flex-1 flex-col gap-6 px-6 py-8">
-        {machineContextError ? (
-          <div className="rounded-xl border border-amber-200 bg-amber-50 px-4 py-3 text-sm text-amber-700 shadow-sm">
-            <p className="font-semibold text-amber-800">Não foi possível conectar ao servidor.</p>
-            <p className="mt-1 text-xs text-amber-700/80">
-              Verifique sua conexão com a internet e tente novamente em alguns instantes.
-            </p>
-          </div>
-        ) : null}
-        {children}
-      </main>
-      <footer className="border-t border-slate-200 bg-white/70">
-        <div className="mx-auto flex w-full max-w-6xl flex-wrap items-center justify-between gap-3 px-6 py-4 text-xs text-neutral-500">
-          <span>&copy; {new Date().getFullYear()} Raven — Desenvolvido pela Rever Tecnologia</span>
-          <span>
-            Suporte:{" "}
-            <a href="mailto:suporte@rever.com.br" className="font-medium text-neutral-600 hover:text-neutral-800">
-              suporte@rever.com.br
-            </a>
-          </span>
-        </div>
-      </footer>
-    </div>
-  )
-}
diff --git a/src/components/portal/portal-ticket-detail.tsx b/src/components/portal/portal-ticket-detail.tsx
deleted file mode 100644
index 444ceab..0000000
--- a/src/components/portal/portal-ticket-detail.tsx
+++ /dev/null
@@ -1,882 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useState } from "react"
-import Link from "next/link"
-import { useAction, useMutation, useQuery } from "convex/react"
-import { format, formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { Download, FileIcon, MessageCircle, RotateCcw, SearchX, X } from "lucide-react"
-import { toast } from "sonner"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { mapTicketWithDetailsFromServer } from "@/lib/mappers/ticket"
-import type { TicketWithDetails } from "@/lib/schemas/ticket"
-import { useAuth } from "@/lib/auth-client"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
-import { Dialog, DialogClose, DialogContent, DialogDescription, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Dropzone } from "@/components/ui/dropzone"
-import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
-import { Skeleton } from "@/components/ui/skeleton"
-// removed wrong import; RichTextEditor comes from rich-text-editor
-import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
-import { sanitizeEditorHtml, RichTextEditor } from "@/components/ui/rich-text-editor"
-import {
-  Breadcrumb,
-  BreadcrumbItem,
-  BreadcrumbLink,
-  BreadcrumbList,
-  BreadcrumbPage,
-  BreadcrumbSeparator,
-} from "@/components/ui/breadcrumb"
-import { TicketStatusBadge } from "@/components/tickets/status-badge"
-import { Spinner } from "@/components/ui/spinner"
-import { TicketCsatCard } from "@/components/tickets/ticket-csat-card"
-import { TicketChatHistory } from "@/components/tickets/ticket-chat-history"
-import { TicketCustomFieldsList } from "@/components/tickets/ticket-custom-fields"
-import { mapTicketCustomFields, formatTicketCustomFieldValue } from "@/lib/ticket-custom-fields"
-
-const priorityLabel: Record<TicketWithDetails["priority"], string> = {
-  LOW: "Baixa",
-  MEDIUM: "Média",
-  HIGH: "Alta",
-  URGENT: "Urgente",
-}
-
-const priorityTone: Record<TicketWithDetails["priority"], string> = {
-  LOW: "bg-slate-100 text-slate-600",
-  MEDIUM: "bg-sky-100 text-sky-700",
-  HIGH: "bg-amber-100 text-amber-700",
-  URGENT: "bg-rose-100 text-rose-700",
-}
-
-interface PortalTicketDetailProps {
-  ticketId: string
-}
-
-type ClientTimelineEntry = {
-  id: string
-  title: string
-  description: string | null
-  when: Date
-}
-
-export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
-  const { convexUserId, session, role, isStaff, isCustomer, machineContext } = useAuth()
-  const addComment = useMutation(api.tickets.addComment)
-  const reopenTicket = useMutation(api.tickets.reopenTicket)
-  const getFileUrl = useAction(api.files.getUrl)
-  const [comment, setComment] = useState("")
-  const [attachments, setAttachments] = useState<
-    Array<{ storageId: string; name: string; size?: number; type?: string; previewUrl?: string }>
-  >([])
-  const attachmentsTotalBytes = useMemo(
-    () => attachments.reduce((acc, item) => acc + (item.size ?? 0), 0),
-    [attachments]
-  )
-  const [previewAttachment, setPreviewAttachment] = useState<{ url: string; name: string; type?: string } | null>(null)
-  const [isReopening, setIsReopening] = useState(false)
-  const isPreviewImage = useMemo(() => {
-    if (!previewAttachment) return false
-    const type = previewAttachment.type ?? ""
-    if (type.startsWith("image/")) return true
-    const name = previewAttachment.name ?? ""
-    return /\.(png|jpe?g|gif|webp|svg)$/i.test(name)
-  }, [previewAttachment])
-  const machineInactive = machineContext?.isActive === false
-
-  const ticketRaw = useQuery(
-    api.tickets.getById,
-    convexUserId
-      ? {
-          tenantId: session?.user.tenantId ?? DEFAULT_TENANT_ID,
-          id: ticketId as Id<"tickets">,
-          viewerId: convexUserId as Id<"users">,
-        }
-      : "skip"
-  )
-
-  const ticket = useMemo(() => {
-    if (!ticketRaw) return null
-    return mapTicketWithDetailsFromServer(ticketRaw)
-  }, [ticketRaw])
-
-  const clientTimeline = useMemo(() => {
-    if (!ticket) return []
-    return ticket.timeline
-      .map<ClientTimelineEntry | null>((event) => {
-      const payload = (event.payload ?? {}) as Record<string, unknown>
-      const actorName = typeof payload.actorName === "string" && payload.actorName.trim().length > 0 ? String(payload.actorName).trim() : null
-
-      if (event.type === "CREATED") {
-        const requesterName = typeof payload.requesterName === "string" && payload.requesterName.trim().length > 0
-          ? String(payload.requesterName).trim()
-          : null
-        return {
-          id: event.id,
-          title: "Chamado criado",
-          description: requesterName ? `Aberto por ${requesterName}` : "Chamado registrado",
-          when: event.createdAt,
-        }
-      }
-
-      if (event.type === "QUEUE_CHANGED") {
-        const queueNameRaw =
-          (typeof payload.queueName === "string" && payload.queueName.trim()) ||
-          (typeof payload.toLabel === "string" && payload.toLabel.trim()) ||
-          (typeof payload.to === "string" && payload.to.trim()) ||
-          null
-        if (!queueNameRaw) return null
-        const queueName = queueNameRaw.trim()
-        const description = actorName ? `Fila ${queueName} • por ${actorName}` : `Fila ${queueName}`
-        return {
-          id: event.id,
-          title: "Fila atualizada",
-          description,
-          when: event.createdAt,
-        }
-      }
-
-      if (event.type === "ASSIGNEE_CHANGED") {
-        const assigneeName = typeof payload.assigneeName === "string" && payload.assigneeName.trim().length > 0 ? String(payload.assigneeName).trim() : null
-        const title = assigneeName ? "Responsável atribuído" : "Responsável atualizado"
-        const description = assigneeName ? `Agora com ${assigneeName}` : "Chamado sem responsável no momento"
-        return {
-          id: event.id,
-          title,
-          description,
-          when: event.createdAt,
-        }
-      }
-
-      if (event.type === "CATEGORY_CHANGED") {
-        const categoryName = typeof payload.categoryName === "string" ? payload.categoryName.trim() : ""
-        const subcategoryName = typeof payload.subcategoryName === "string" ? payload.subcategoryName.trim() : ""
-        const hasCategory = categoryName.length > 0
-        const hasSubcategory = subcategoryName.length > 0
-        const description = hasCategory
-          ? hasSubcategory
-            ? `${categoryName} • ${subcategoryName}`
-            : categoryName
-          : "Categoria removida"
-        return {
-          id: event.id,
-          title: "Categoria atualizada",
-          description,
-          when: event.createdAt,
-        }
-      }
-
-      if (event.type === "COMMENT_ADDED") {
-        const matchingComment = ticket.comments.find((comment) => comment.createdAt.getTime() === event.createdAt.getTime())
-        if (!matchingComment) {
-          return null
-        }
-        const rawBody = matchingComment.body ?? ""
-        const plainBody = rawBody.replace(/<[^>]*>/g, " ").replace(/\s+/g, " ").trim()
-        const summary = plainBody.length > 0 ? (plainBody.length > 140 ? `${plainBody.slice(0, 140)}…` : plainBody) : null
-        const author = matchingComment.author.name || actorName || "Equipe"
-        const description = summary ?? `Comentário registrado por ${author}`
-        return {
-          id: event.id,
-          title: "Novo comentário",
-          description,
-          when: event.createdAt,
-        }
-      }
-
-      if (event.type === "STATUS_CHANGED") {
-        const toLabel = typeof payload.toLabel === "string" && payload.toLabel.trim().length > 0 ? String(payload.toLabel).trim() : null
-        const toRaw = typeof payload.to === "string" && payload.to.trim().length > 0 ? String(payload.to).trim() : null
-        const normalized = (toLabel ?? toRaw ?? "").toUpperCase()
-        if (!normalized) return null
-        const isFinal = normalized === "RESOLVED" || normalized === "RESOLVIDO" || normalized === "CLOSED" || normalized === "FINALIZADO" || normalized === "FINALIZED"
-        if (!isFinal) return null
-        const description = `Status alterado para ${toLabel ?? toRaw ?? "Resolvido"}`
-        return {
-          id: event.id,
-          title: normalized === "RESOLVED" || normalized === "RESOLVIDO" ? "Chamado resolvido" : "Chamado finalizado",
-          description,
-          when: event.createdAt,
-        }
-      }
-
-      if (event.type === "CUSTOM_FIELDS_UPDATED") {
-        type FieldPayload = {
-          label?: string
-          type?: string
-          previousValue?: unknown
-          nextValue?: unknown
-          previousDisplayValue?: string | null
-          nextDisplayValue?: string | null
-        }
-        const fields = Array.isArray((payload as { fields?: unknown }).fields)
-          ? ((payload as { fields?: FieldPayload[] }).fields ?? [])
-          : []
-        const hasValueDetails = fields.some((field) => {
-          if (!field) return false
-          return (
-            Object.prototype.hasOwnProperty.call(field, "previousValue") ||
-            Object.prototype.hasOwnProperty.call(field, "nextValue") ||
-            Object.prototype.hasOwnProperty.call(field, "previousDisplayValue") ||
-            Object.prototype.hasOwnProperty.call(field, "nextDisplayValue")
-          )
-        })
-        let description: string
-        if (hasValueDetails && fields.length > 0) {
-          const details = fields.map((field, index) => {
-            const label =
-              typeof field?.label === "string" && field.label.trim().length > 0 ? field.label.trim() : `Campo ${index + 1}`
-            const baseType =
-              typeof field?.type === "string" && field.type.trim().length > 0 ? field.type : "text"
-            const previousValue = formatTicketCustomFieldValue({
-              type: baseType,
-              value: field?.previousValue,
-              displayValue:
-                typeof field?.previousDisplayValue === "string" && field.previousDisplayValue.trim().length > 0
-                  ? field.previousDisplayValue
-                  : undefined,
-            })
-            const nextValue = formatTicketCustomFieldValue({
-              type: baseType,
-              value: field?.nextValue,
-              displayValue:
-                typeof field?.nextDisplayValue === "string" && field.nextDisplayValue.trim().length > 0
-                  ? field.nextDisplayValue
-                  : undefined,
-            })
-            return `${label}: ${previousValue} → ${nextValue}`
-          })
-          description = details.join(" • ")
-        } else {
-          const labels = fields
-            .map((field) => (typeof field?.label === "string" ? field.label.trim() : ""))
-            .filter((label) => label.length > 0)
-          description =
-            labels.length > 0 ? `Campos atualizados: ${labels.join(", ")}` : "Campos personalizados atualizados"
-        }
-        return {
-          id: event.id,
-          title: "Campos personalizados",
-          description,
-          when: event.createdAt,
-        }
-      }
-
-      return null
-    })
-    .filter((entry): entry is ClientTimelineEntry => entry !== null)
-    .sort((a, b) => b.when.getTime() - a.when.getTime())
-  }, [ticket])
-
-  const customFieldEntries = useMemo(
-    () => (ticket ? mapTicketCustomFields(ticket.customFields) : []),
-    [ticket]
-  )
-
-  const viewerId = convexUserId ?? null
-  const viewerRole = role ?? ""
-  const viewerEmailRaw = session?.user?.email ?? machineContext?.assignedUserEmail ?? null
-  const viewerEmail = (viewerEmailRaw ?? "").trim().toLowerCase()
-
-  const rawReopenDeadline = ticket?.reopenDeadline ?? null
-
-  const DEFAULT_REOPEN_DAYS = 7
-  const fallbackClosedMs = ticket?.closedAt?.getTime() ?? ticket?.resolvedAt?.getTime() ?? null
-  const inferredDeadline = rawReopenDeadline
-    ? rawReopenDeadline
-    : fallbackClosedMs
-      ? fallbackClosedMs + DEFAULT_REOPEN_DAYS * 24 * 60 * 60 * 1000
-      : null
-
-  const isRequesterById = Boolean(ticket?.requester?.id && viewerId && ticket.requester.id === viewerId)
-  const isRequesterByEmail = Boolean(
-    viewerEmail && ticket?.requester?.email && viewerEmail === ticket.requester.email.trim().toLowerCase()
-  )
-  const isRequester = isRequesterById || isRequesterByEmail
-
-  const reopenWindowActive = inferredDeadline ? inferredDeadline > Date.now() : true
-  const canReopenTicket =
-    !!ticket &&
-    ticket.status === "RESOLVED" &&
-    reopenWindowActive &&
-    (isStaff || viewerRole === "manager" || isRequester)
-  const reopenDeadlineLabel = useMemo(() => {
-    const deadline = inferredDeadline ?? rawReopenDeadline
-    if (!deadline) return null
-    try {
-      return new Date(deadline).toLocaleString("pt-BR")
-    } catch {
-      return null
-    }
-  }, [inferredDeadline, rawReopenDeadline])
-
-  const handleReopenTicket = useCallback(async () => {
-    if (!ticket || !viewerId) {
-      toast.error("Não foi possível identificar o usuário atual.")
-      return
-    }
-    if (!reopenWindowActive) {
-      toast.error("O prazo para reabrir este ticket expirou.")
-      return
-    }
-    const toastId = "portal-ticket-reopen"
-    toast.dismiss(toastId)
-    setIsReopening(true)
-    toast.loading("Reabrindo ticket...", { id: toastId })
-    try {
-      await reopenTicket({ ticketId: ticket.id as Id<"tickets">, actorId: viewerId as Id<"users"> })
-      toast.success("Ticket reaberto com sucesso!", { id: toastId })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível reabrir o ticket.", { id: toastId })
-    } finally {
-      setIsReopening(false)
-    }
-  }, [reopenTicket, ticket, viewerId, reopenWindowActive])
-
-  if (ticketRaw === undefined) {
-    return (
-      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-        <CardHeader className="px-5 py-5">
-          <CardTitle className="text-lg font-semibold text-neutral-900">Carregando ticket...</CardTitle>
-        </CardHeader>
-        <CardContent className="space-y-3 px-5 pb-6">
-          <Skeleton className="h-6 w-2/3" />
-          <Skeleton className="h-4 w-full" />
-          <Skeleton className="h-4 w-5/6" />
-        </CardContent>
-      </Card>
-    )
-  }
-
-  if (!ticket) {
-    return (
-      <Empty>
-        <EmptyHeader>
-          <EmptyMedia variant="icon">
-            <SearchX className="size-6 text-slate-400" />
-          </EmptyMedia>
-          <EmptyTitle className="text-neutral-900">Ticket não encontrado</EmptyTitle>
-          <EmptyDescription className="text-neutral-600">
-            Verifique o endereço ou retorne à lista de chamados.
-          </EmptyDescription>
-        </EmptyHeader>
-      </Empty>
-    )
-  }
-
-  const createdAt = format(ticket.createdAt, "dd 'de' MMMM 'de' yyyy 'às' HH:mm", { locale: ptBR })
-  const updatedAgo = formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR })
-
-  async function handleSubmit(event: React.FormEvent) {
-    event.preventDefault()
-    if (machineInactive) {
-      toast.error("Esta dispositivo está desativada. Reative-a para enviar novas mensagens.")
-      return
-    }
-    if (!convexUserId || !ticket) return
-    const rawHtml = comment || ""
-    const sanitizedHtml = sanitizeEditorHtml(rawHtml)
-    const plainText = typeof window !== "undefined"
-      ? new DOMParser().parseFromString(sanitizedHtml, "text/html").body.textContent?.replace(/\u00a0/g, " ").trim() ?? ""
-      : sanitizedHtml.replace(/<[^>]*>/g, "").replace(/&nbsp;/g, " ").trim()
-    const MAX_COMMENT_CHARS = 20000
-    if (plainText.length > MAX_COMMENT_CHARS) {
-      toast.error(`Comentário muito longo (máx. ${MAX_COMMENT_CHARS} caracteres)`)
-      return
-    }
-    const hasMeaningfulText = plainText.length > 0
-    if (!hasMeaningfulText && attachments.length === 0) {
-      toast.error("Adicione uma mensagem ou anexe ao menos um arquivo antes de enviar.")
-      return
-    }
-    const toastId = "portal-add-comment"
-    toast.loading("Enviando comentário...", { id: toastId })
-    try {
-      const htmlBody = hasMeaningfulText ? sanitizedHtml : "<p></p>"
-      await addComment({
-        ticketId: ticket.id as Id<"tickets">,
-        authorId: convexUserId as Id<"users">,
-        visibility: "PUBLIC",
-        body: htmlBody,
-        attachments: attachments.map((f) => ({
-          storageId: f.storageId as Id<"_storage">,
-          name: f.name,
-          size: f.size,
-          type: f.type,
-        })),
-      })
-      setComment("")
-      attachments.forEach((file) => {
-        if (file.previewUrl?.startsWith("blob:")) {
-          try {
-            URL.revokeObjectURL(file.previewUrl)
-          } catch {
-            // ignore revoke issues
-          }
-        }
-      })
-      setAttachments([])
-      toast.success("Comentário enviado!", { id: toastId })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível enviar o comentário.", { id: toastId })
-    }
-  }
-
-  return (
-    <div className="space-y-6">
-      <Breadcrumb>
-        <BreadcrumbList>
-          <BreadcrumbItem>
-            <BreadcrumbLink asChild>
-              <Link href="/portal/tickets">Tickets</Link>
-            </BreadcrumbLink>
-          </BreadcrumbItem>
-          <BreadcrumbSeparator />
-          <BreadcrumbItem>
-            <BreadcrumbPage>Ticket #{ticket.reference}</BreadcrumbPage>
-          </BreadcrumbItem>
-        </BreadcrumbList>
-      </Breadcrumb>
-      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-        <CardHeader className="px-5 pb-3 pt-6">
-          <div className="flex flex-wrap items-start justify-between gap-4">
-            <div>
-              <p className="text-sm text-neutral-500">Ticket #{ticket.reference}</p>
-              <h1 className="mt-1 text-2xl font-semibold text-neutral-900">{ticket.subject}</h1>
-            </div>
-            <div className="flex flex-col items-end gap-2 text-sm">
-              <div className="flex items-center gap-2">
-                <TicketStatusBadge status={ticket.status} />
-                {canReopenTicket ? (
-                  <Button
-                    type="button"
-                    variant="outline"
-                    size="sm"
-                    className="inline-flex items-center gap-2 rounded-lg border border-slate-200 bg-white text-xs font-semibold text-neutral-700 hover:bg-slate-50"
-                    onClick={handleReopenTicket}
-                    disabled={isReopening}
-                  >
-                    {isReopening ? (
-                      <Spinner className="size-4 text-neutral-600" />
-                    ) : (
-                      <RotateCcw className="size-4 text-neutral-700" />
-                    )}
-                    Reabrir chamado
-                  </Button>
-                ) : null}
-              </div>
-              {canReopenTicket && reopenDeadlineLabel ? (
-                <p className="text-xs text-neutral-500">Prazo para reabrir: {reopenDeadlineLabel}</p>
-              ) : null}
-              {!isCustomer ? (
-                <Badge className={`rounded-full px-3 py-1 text-xs font-semibold ${priorityTone[ticket.priority]}`}>
-                  {priorityLabel[ticket.priority]}
-                </Badge>
-              ) : null}
-            </div>
-          </div>
-        </CardHeader>
-        <CardContent className="grid gap-4 border-t border-slate-100 px-5 py-5 text-sm text-neutral-700 sm:grid-cols-2">
-          {isCustomer ? null : <DetailItem label="Fila" value={ticket.queue ?? "Sem fila"} />}
-          <DetailItem label="Categoria" value={ticket.category?.name ?? "Não classificada"} />
-          <DetailItem label="Subcategoria" value={ticket.subcategory?.name ?? "—"} />
-          <DetailItem label="Solicitante" value={ticket.requester.name} subtitle={ticket.requester.email} />
-          {ticket.assignee ? (
-            <DetailItem label="Responsável" value={ticket.assignee.name} />
-          ) : null}
-          <DetailItem label="Criado em" value={createdAt} />
-          <DetailItem label="Última atualização" value={updatedAgo} />
-          {customFieldEntries.length > 0 ? (
-            <div className="sm:col-span-2 space-y-2 pt-2">
-              <p className="text-sm font-semibold text-neutral-900">Informações adicionais</p>
-              <TicketCustomFieldsList record={ticket.customFields} />
-            </div>
-          ) : null}
-        </CardContent>
-      </Card>
-
-      {ticket ? (
-        <div className="space-y-4">
-          <TicketCsatCard ticket={ticket} />
-        </div>
-      ) : null}
-      <div className="grid gap-6 lg:grid-cols-[minmax(0,2fr)_minmax(0,1fr)]">
-        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-          <CardHeader className="flex flex-row items-center justify-between px-5 py-4">
-            <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
-              <MessageCircle className="size-5 text-neutral-500" /> Conversas
-            </CardTitle>
-          </CardHeader>
-          <CardContent className="space-y-6 px-5 pb-6">
-            {machineInactive ? (
-              <div className="rounded-xl border border-amber-200 bg-amber-50 px-4 py-3 text-sm text-amber-700">
-                Esta dispositivo está desativada. Ative-a novamente para enviar novas mensagens.
-              </div>
-            ) : null}
-            <form onSubmit={handleSubmit} className="space-y-4">
-              <div className="space-y-5">
-                <label htmlFor="comment" className="block text-sm font-medium text-neutral-800">
-                  Enviar uma mensagem para a equipe
-                </label>
-                <RichTextEditor
-                  value={comment}
-                  onChange={(html) => setComment(html)}
-                  placeholder="Descreva o que aconteceu, envie atualizações ou compartilhe novas informações."
-                  className="mt-3 rounded-2xl border border-slate-200 shadow-sm focus-within:border-neutral-900 focus-within:ring-neutral-900/20"
-                  disabled={machineInactive}
-                />
-              </div>
-              <div className="space-y-2">
-                <Dropzone
-                  onUploaded={(files) => setAttachments((prev) => [...prev, ...files])}
-                  className="rounded-xl border border-dashed border-slate-300 bg-slate-50 px-3 py-4 text-sm text-neutral-600 shadow-inner"
-                  currentFileCount={attachments.length}
-                  currentTotalBytes={attachmentsTotalBytes}
-                  disabled={machineInactive}
-                />
-                {attachments.length > 0 ? (
-                  <div className="grid max-w-xl grid-cols-[repeat(auto-fill,minmax(96px,1fr))] gap-3">
-                    {attachments.map((attachment, index) => {
-                      const isImage =
-                        (attachment.type ?? "").startsWith("image/") ||
-                        /\.(png|jpe?g|gif|webp|svg)$/i.test(attachment.name)
-                      return (
-                        <div
-                          key={`${attachment.storageId}-${index}`}
-                          className="group relative overflow-hidden rounded-lg border border-slate-200 bg-white p-0.5"
-                        >
-                          {isImage && attachment.previewUrl ? (
-                            <div className="block w-full overflow-hidden rounded-md">
-                              {/* eslint-disable-next-line @next/next/no-img-element */}
-                              <img
-                                src={attachment.previewUrl}
-                                alt={attachment.name}
-                                className="h-24 w-full rounded-md object-cover"
-                              />
-                            </div>
-                          ) : (
-                            <div className="flex h-24 w-full flex-col items-center justify-center gap-2 rounded-md bg-slate-50 text-xs text-neutral-600">
-                              <FileIcon className="size-4" />
-                              <span className="line-clamp-2 px-2 text-center">{attachment.name}</span>
-                            </div>
-                          )}
-                          <button
-                            type="button"
-                            onClick={() =>
-                              setAttachments((prev) => {
-                                const next = [...prev]
-                                const removed = next.splice(index, 1)[0]
-                                if (removed?.previewUrl?.startsWith("blob:")) {
-                                  URL.revokeObjectURL(removed.previewUrl)
-                                }
-                                return next
-                              })
-                            }
-                            className="absolute right-1.5 top-1.5 inline-flex size-7 items-center justify-center rounded-full border border-black bg-black text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30"
-                            aria-label={`Remover ${attachment.name}`}
-                          >
-                            <X className="size-3.5" />
-                          </button>
-                          <div className="mt-1 line-clamp-1 w-full text-ellipsis text-center text-[11px] text-neutral-500">
-                            {attachment.name}
-                          </div>
-                        </div>
-                      )
-                    })}
-                  </div>
-                ) : null}
-              </div>
-              <div className="flex justify-end">
-                <Button type="submit" disabled={machineInactive} className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90 disabled:opacity-60">
-                  Enviar comentário
-                </Button>
-              </div>
-            </form>
-
-            <div className="space-y-5">
-              {ticket.comments.length === 0 ? (
-                <Empty>
-                  <EmptyHeader>
-                    <EmptyMedia variant="icon">
-                      <MessageCircle className="size-5 text-neutral-500" />
-                    </EmptyMedia>
-                    <EmptyTitle className="text-neutral-900">Nenhum comentário ainda</EmptyTitle>
-                    <EmptyDescription className="text-neutral-600">
-                      Registre a primeira atualização acima.
-                    </EmptyDescription>
-                  </EmptyHeader>
-                </Empty>
-              ) : (
-                ticket.comments.map((commentItem) => {
-                  const initials = commentItem.author.name
-                    .split(" ")
-                    .slice(0, 2)
-                    .map((part) => part.charAt(0).toUpperCase())
-                    .join("")
-                  const createdAgo = formatDistanceToNow(commentItem.createdAt, {
-                    addSuffix: true,
-                    locale: ptBR,
-                  })
-                  return (
-                    <div key={commentItem.id} className="rounded-xl border border-slate-100 bg-slate-50/70 p-4">
-                      <div className="flex items-center justify-between gap-3">
-                        <div className="flex items-center gap-3">
-                          <Avatar className="size-9 border border-slate-200">
-                            <AvatarImage src={commentItem.author.avatarUrl} alt={commentItem.author.name} />
-                            <AvatarFallback>{initials}</AvatarFallback>
-                          </Avatar>
-                          <div className="flex flex-col">
-                            <span className="text-sm font-semibold text-neutral-900">{commentItem.author.name}</span>
-                            <span className="text-xs text-neutral-500">{createdAgo}</span>
-                          </div>
-                        </div>
-                      </div>
-                      <div
-                        className="prose prose-sm mt-3 max-w-none text-neutral-800"
-                        dangerouslySetInnerHTML={{ __html: sanitizeEditorHtml(commentItem.body ?? "") }}
-                      />
-                      {commentItem.attachments && commentItem.attachments.length > 0 ? (
-                        <div className="mt-3 grid grid-cols-[repeat(auto-fill,minmax(120px,1fr))] gap-3">
-                          {commentItem.attachments.map((attachment) => (
-                            <PortalCommentAttachmentCard
-                              key={attachment.id}
-                              attachment={attachment}
-                              getFileUrl={getFileUrl}
-                              onOpenPreview={(payload) => setPreviewAttachment(payload)}
-                            />
-                          ))}
-                        </div>
-                      ) : null}
-                    </div>
-                  )
-                })
-              )}
-            </div>
-          </CardContent>
-        </Card>
-
-        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-          <CardHeader className="px-5 py-4">
-            <CardTitle className="text-lg font-semibold text-neutral-900">Linha do tempo</CardTitle>
-          </CardHeader>
-          <CardContent className="space-y-5 px-5 pb-6 text-sm text-neutral-700">
-            {clientTimeline.length === 0 ? (
-              <p className="text-sm text-neutral-500">Nenhum evento registrado ainda.</p>
-            ) : (
-              clientTimeline.map((event) => {
-                const when = formatDistanceToNow(event.when, { addSuffix: true, locale: ptBR })
-                return (
-                  <div key={event.id} className="flex flex-col gap-1 rounded-xl border border-slate-100 bg-slate-50/50 p-3">
-                    <span className="text-sm font-semibold text-neutral-900">{event.title}</span>
-                    {event.description ? (
-                      <span className="text-xs text-neutral-600">{event.description}</span>
-                    ) : null}
-                    <span className="text-xs text-neutral-500">{when}</span>
-                  </div>
-                )
-              })
-            )}
-          </CardContent>
-        </Card>
-      </div>
-      <TicketChatHistory ticketId={ticketId} />
-      <Dialog open={!!previewAttachment} onOpenChange={(open) => { if (!open) setPreviewAttachment(null) }}>
-        <DialogContent className="max-w-3xl border border-slate-200 p-0">
-          <DialogHeader className="relative px-4 py-3">
-            <DialogTitle className="pr-10 text-base font-semibold text-neutral-800">
-              {previewAttachment?.name ?? "Visualização do anexo"}
-            </DialogTitle>
-            <DialogClose className="absolute right-4 top-3 inline-flex size-7 items-center justify-center rounded-full border border-slate-200 bg-white text-neutral-600 transition hover:bg-slate-100 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-400/30">
-              <X className="size-4" />
-            </DialogClose>
-          </DialogHeader>
-          <DialogDescription className="sr-only">
-            {isPreviewImage
-              ? "Pré-visualização da imagem anexada."
-              : "Pré-visualização do arquivo selecionado. Utilize o botão para abrir em uma nova aba."}
-          </DialogDescription>
-          {previewAttachment ? (
-            isPreviewImage ? (
-              <div className="rounded-b-2xl bg-neutral-900/5">
-                {/* eslint-disable-next-line @next/next/no-img-element */}
-                <img src={previewAttachment.url} alt={previewAttachment.name ?? "Anexo"} className="h-auto w-full rounded-b-2xl" />
-              </div>
-            ) : (
-              <div className="space-y-3 px-6 pb-6 text-sm text-neutral-700">
-                <p>Não é possível visualizar este tipo de arquivo aqui. Abra em uma nova aba para conferi-lo.</p>
-                <a
-                  href={previewAttachment.url}
-                  target="_blank"
-                  rel="noopener noreferrer"
-                  className="inline-flex items-center gap-2 rounded-full border border-slate-200 bg-white px-4 py-2 text-sm font-semibold text-neutral-800 transition hover:bg-slate-100"
-                >
-                  Abrir em nova aba
-                </a>
-              </div>
-            )
-          ) : null}
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
-
-interface DetailItemProps {
-  label: string
-  value: string
-  subtitle?: string | null
-}
-
-function DetailItem({ label, value, subtitle }: DetailItemProps) {
-  return (
-    <div className="rounded-xl border border-dashed border-slate-200 bg-white/60 px-4 py-3 shadow-[0_1px_2px_rgba(15,23,42,0.04)]">
-      <p className="text-xs uppercase tracking-wide text-neutral-500">{label}</p>
-      <p className="text-sm font-medium text-neutral-900">{value}</p>
-      {subtitle ? <p className="text-xs text-neutral-500">{subtitle}</p> : null}
-    </div>
-  )
-}
-
-type CommentAttachment = TicketWithDetails["comments"][number]["attachments"][number]
-type GetFileUrlAction = (args: { storageId: Id<"_storage"> }) => Promise<string | null>
-
-function PortalCommentAttachmentCard({
-  attachment,
-  getFileUrl,
-  onOpenPreview,
-}: {
-  attachment: CommentAttachment
-  getFileUrl: GetFileUrlAction
-  onOpenPreview: (payload: { url: string; name: string; type?: string }) => void
-}) {
-  const [url, setUrl] = useState<string | null>(attachment.url ?? null)
-  const [loading, setLoading] = useState(false)
-  const [errored, setErrored] = useState(false)
-
-  const isImageType = useMemo(() => {
-    const name = attachment.name ?? ""
-    const type = attachment.type ?? ""
-    return type.startsWith("image/") || /\.(png|jpe?g|gif|webp|svg)$/i.test(name)
-  }, [attachment.name, attachment.type])
-
-  const ensureUrl = useCallback(async () => {
-    if (url) return url
-    try {
-      setLoading(true)
-      const fresh = await getFileUrl({ storageId: attachment.id as Id<"_storage"> })
-      if (fresh) {
-        setUrl(fresh)
-        setErrored(false)
-        return fresh
-      }
-      setErrored(true)
-    } catch (error) {
-      console.error("Falha ao obter URL do anexo", error)
-      setErrored(true)
-    } finally {
-      setLoading(false)
-    }
-    return null
-  }, [attachment.id, getFileUrl, url])
-
-  useEffect(() => {
-    if (attachment.url) {
-      setUrl(attachment.url)
-      setErrored(false)
-      return
-    }
-    if (isImageType) {
-      void ensureUrl()
-    }
-  }, [attachment.url, ensureUrl, isImageType])
-
-  const handlePreview = useCallback(async () => {
-    const target = await ensureUrl()
-    if (!target) return
-    if (isImageType) {
-      onOpenPreview({ url: target, name: attachment.name ?? "Anexo", type: attachment.type ?? undefined })
-      return
-    }
-    window.open(target, "_blank", "noopener,noreferrer")
-  }, [attachment.name, attachment.type, ensureUrl, isImageType, onOpenPreview])
-
-  const handleDownload = useCallback(async () => {
-    const target = await ensureUrl()
-    if (!target) return
-    const toastId = `portal-attachment-download-${attachment.id}`
-    toast.loading("Baixando anexo...", { id: toastId })
-    try {
-      const response = await fetch(target, { credentials: "include" })
-      if (!response.ok) {
-        throw new Error(`Unexpected status ${response.status}`)
-      }
-      const blob = await response.blob()
-      const blobUrl = window.URL.createObjectURL(blob)
-      const link = document.createElement("a")
-      link.href = blobUrl
-      link.download = attachment.name ?? "anexo"
-      link.rel = "noopener noreferrer"
-      document.body.appendChild(link)
-      link.click()
-      document.body.removeChild(link)
-      window.setTimeout(() => {
-        window.URL.revokeObjectURL(blobUrl)
-      }, 1000)
-      toast.success("Download concluído!", { id: toastId })
-    } catch (error) {
-      console.error("Falha ao iniciar download do anexo", error)
-      window.open(target, "_blank", "noopener,noreferrer")
-      toast.error("Não foi possível baixar o anexo automaticamente.", { id: toastId })
-    }
-  }, [attachment.id, attachment.name, ensureUrl])
-
-  const resolvedUrl = url
-
-  return (
-    <div className="group relative overflow-hidden rounded-lg border border-slate-200 bg-white p-0.5 shadow-sm">
-      {isImageType && resolvedUrl ? (
-        <button
-          type="button"
-          onClick={handlePreview}
-          className="relative block w-full overflow-hidden rounded-md"
-        >
-          {loading ? (
-            <div className="absolute inset-0 flex items-center justify-center bg-white/70">
-              <Spinner className="size-5 text-neutral-600" />
-            </div>
-          ) : null}
-          {/* eslint-disable-next-line @next/next/no-img-element */}
-          <img src={resolvedUrl} alt={attachment.name ?? "Anexo"} className="h-24 w-full rounded-md object-cover" />
-        </button>
-      ) : (
-        <button
-          type="button"
-          onClick={handleDownload}
-          className="flex h-24 w-full flex-col items-center justify-center gap-2 rounded-md bg-slate-50 text-xs text-neutral-700 transition hover:bg-slate-100"
-          disabled={loading}
-        >
-          {loading ? <Spinner className="size-5 text-neutral-600" /> : <FileIcon className="size-5 text-neutral-600" />}
-          <span className="font-medium">
-            {errored ? "Gerar link novamente" : "Baixar"}
-          </span>
-        </button>
-      )}
-      <button
-        type="button"
-        onClick={handleDownload}
-        className="absolute left-1.5 top-1.5 inline-flex size-7 items-center justify-center rounded-full border border-black bg-black text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30"
-        aria-label={`Baixar ${attachment.name ?? "anexo"}`}
-      >
-        <Download className="size-3.5" />
-      </button>
-      <div className="mt-1 line-clamp-2 w-full text-ellipsis text-center text-[11px] text-neutral-500">
-        {attachment.name}
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/portal/portal-ticket-filters.tsx b/src/components/portal/portal-ticket-filters.tsx
deleted file mode 100644
index bb21d50..0000000
--- a/src/components/portal/portal-ticket-filters.tsx
+++ /dev/null
@@ -1,297 +0,0 @@
-"use client"
-
-import { IconFilter, IconRefresh } from "@tabler/icons-react"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { DatePicker } from "@/components/ui/date-picker"
-
-export type PortalTicketFiltersState = {
-  queue: string | null
-  company: string | null
-  categoryId: string | null
-  assigneeId: string | null
-  status: "active" | "resolved"
-  sort: "recent" | "oldest"
-  dateFrom: string | null
-  dateTo: string | null
-}
-
-export const defaultPortalTicketFilters: PortalTicketFiltersState = {
-  queue: null,
-  company: null,
-  categoryId: null,
-  assigneeId: null,
-  status: "active",
-  sort: "recent",
-  dateFrom: null,
-  dateTo: null,
-}
-
-const ALL_VALUE = "ALL"
-
-type Option = { id: string; name: string }
-
-type PortalTicketFiltersProps = {
-  filters: PortalTicketFiltersState
-  onFiltersChange: (partial: Partial<PortalTicketFiltersState>) => void
-  onReset: () => void
-  queues: string[]
-  companies: string[]
-  categories: Option[]
-  assignees: Option[]
-  /**
-   * Quando verdadeiro, oculta filtros avançados que não devem aparecer para
-   * usuários finais no app desktop (fila, empresa e responsável).
-   * Mantemos categoria, status, ordenação e período.
-   */
-  hideAdvancedFilters?: boolean
-}
-
-export function PortalTicketFilters({
-  filters,
-  onFiltersChange,
-  onReset,
-  queues,
-  companies,
-  categories,
-  assignees,
-  hideAdvancedFilters = false,
-}: PortalTicketFiltersProps) {
-  const handleChange = (partial: Partial<PortalTicketFiltersState>) => {
-    onFiltersChange(partial)
-  }
-
-  const hasAnyFilterApplied =
-    Boolean(filters.queue) ||
-    Boolean(filters.company) ||
-    Boolean(filters.categoryId) ||
-    Boolean(filters.assigneeId) ||
-    Boolean(filters.dateFrom) ||
-    Boolean(filters.dateTo) ||
-    filters.status !== "active" ||
-    filters.sort !== "recent"
-
-  if (hideAdvancedFilters) {
-    return (
-      <div className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-        <div className="flex flex-col gap-4 lg:flex-row lg:items-stretch">
-          <div className="flex flex-1 flex-wrap gap-3">
-            <Select
-              value={filters.categoryId ?? ALL_VALUE}
-              onValueChange={(value) => handleChange({ categoryId: value === ALL_VALUE ? null : value })}
-            >
-              <SelectTrigger className="min-w-[200px] flex-1 rounded-xl border-slate-300 bg-slate-50/80 focus:ring-neutral-300">
-                <SelectValue placeholder="Categoria" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value={ALL_VALUE}>Todas as categorias</SelectItem>
-                {categories.map((category) => (
-                  <SelectItem key={category.id} value={category.id}>
-                    {category.name}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-            <Select
-              value={filters.status}
-              onValueChange={(value) => handleChange({ status: value as PortalTicketFiltersState["status"] })}
-            >
-              <SelectTrigger className="min-w-[160px] flex-1 rounded-xl border-slate-300 bg-slate-50/80 focus:ring-neutral-300 lg:flex-none">
-                <SelectValue placeholder="Status" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="active">Em andamento</SelectItem>
-                <SelectItem value="resolved">Concluídos</SelectItem>
-              </SelectContent>
-            </Select>
-            <Select
-              value={filters.sort}
-              onValueChange={(value) => handleChange({ sort: value as PortalTicketFiltersState["sort"] })}
-            >
-              <SelectTrigger className="min-w-[180px] flex-1 rounded-xl border-slate-300 bg-slate-50/80 focus:ring-neutral-300 lg:flex-none">
-                <SelectValue placeholder="Ordenação" />
-              </SelectTrigger>
-              <SelectContent>
-                <SelectItem value="recent">Mais recentes</SelectItem>
-                <SelectItem value="oldest">Mais antigos</SelectItem>
-              </SelectContent>
-            </Select>
-          </div>
-          <div className="w-full rounded-2xl border border-slate-200 bg-slate-50/70 p-4 shadow-inner lg:max-w-md">
-            <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Período</p>
-            <div className="mt-3 grid gap-3 sm:grid-cols-2">
-              <div className="space-y-1">
-                <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">A partir de</p>
-                <DatePicker
-                  value={filters.dateFrom}
-                  onChange={(value) => handleChange({ dateFrom: value })}
-                  placeholder="Selecionar data"
-                  className="rounded-xl border-slate-300 bg-white"
-                />
-              </div>
-              <div className="space-y-1">
-                <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Até</p>
-                <DatePicker
-                  value={filters.dateTo}
-                  onChange={(value) => handleChange({ dateTo: value })}
-                  placeholder="Selecionar data"
-                  className="rounded-xl border-slate-300 bg-white"
-                />
-              </div>
-            </div>
-          </div>
-        </div>
-        {hasAnyFilterApplied && (
-          <div className="mt-3 flex flex-wrap gap-2">
-            <Button
-              variant="ghost"
-              size="sm"
-              className="gap-2 rounded-full px-4 py-2 text-sm font-medium text-neutral-700"
-              onClick={onReset}
-            >
-              <IconRefresh className="size-4" /> Resetar
-            </Button>
-          </div>
-        )}
-      </div>
-    )
-  }
-
-  return (
-    <div className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-      <div className="grid gap-3 sm:grid-cols-2 lg:grid-cols-3">
-        {!hideAdvancedFilters && (
-          <Select
-            value={filters.queue ?? ALL_VALUE}
-            onValueChange={(value) => handleChange({ queue: value === ALL_VALUE ? null : value })}
-          >
-            <SelectTrigger className="w-full">
-              <SelectValue placeholder="Todas as filas" />
-            </SelectTrigger>
-            <SelectContent>
-              <SelectItem value={ALL_VALUE}>Todas as filas</SelectItem>
-              {queues.map((queue) => (
-                <SelectItem key={queue} value={queue}>
-                  {queue}
-                </SelectItem>
-              ))}
-            </SelectContent>
-          </Select>
-        )}
-        {!hideAdvancedFilters && (
-          <Select
-            value={filters.company ?? ALL_VALUE}
-            onValueChange={(value) => handleChange({ company: value === ALL_VALUE ? null : value })}
-          >
-            <SelectTrigger className="w-full">
-              <SelectValue placeholder="Todas as empresas" />
-            </SelectTrigger>
-            <SelectContent>
-              <SelectItem value={ALL_VALUE}>Todas as empresas</SelectItem>
-              {companies.map((company) => (
-                <SelectItem key={company} value={company}>
-                  {company}
-                </SelectItem>
-              ))}
-            </SelectContent>
-          </Select>
-        )}
-        <Select
-          value={filters.categoryId ?? ALL_VALUE}
-          onValueChange={(value) => handleChange({ categoryId: value === ALL_VALUE ? null : value })}
-        >
-          <SelectTrigger className="w-full">
-            <SelectValue placeholder="Todas as categorias" />
-          </SelectTrigger>
-          <SelectContent>
-            <SelectItem value={ALL_VALUE}>Todas as categorias</SelectItem>
-            {categories.map((category) => (
-              <SelectItem key={category.id} value={category.id}>
-                {category.name}
-              </SelectItem>
-            ))}
-          </SelectContent>
-        </Select>
-        {!hideAdvancedFilters && (
-          <Select
-            value={filters.assigneeId ?? ALL_VALUE}
-            onValueChange={(value) => handleChange({ assigneeId: value === ALL_VALUE ? null : value })}
-          >
-            <SelectTrigger className="w-full">
-              <SelectValue placeholder="Todos os responsáveis" />
-            </SelectTrigger>
-            <SelectContent>
-              <SelectItem value={ALL_VALUE}>Todos os responsáveis</SelectItem>
-              {assignees.map((assignee) => (
-                <SelectItem key={assignee.id} value={assignee.id}>
-                  {assignee.name}
-                </SelectItem>
-              ))}
-            </SelectContent>
-          </Select>
-        )}
-        <Select value={filters.status} onValueChange={(value) => handleChange({ status: value as PortalTicketFiltersState["status"] })}>
-          <SelectTrigger className="w-full">
-            <SelectValue placeholder="Status" />
-          </SelectTrigger>
-          <SelectContent>
-            <SelectItem value="active">Em andamento</SelectItem>
-            <SelectItem value="resolved">Concluídos</SelectItem>
-          </SelectContent>
-        </Select>
-        <Select value={filters.sort} onValueChange={(value) => handleChange({ sort: value as PortalTicketFiltersState["sort"] })}>
-          <SelectTrigger className="w-full">
-            <SelectValue placeholder="Ordenação" />
-          </SelectTrigger>
-          <SelectContent>
-            <SelectItem value="recent">Mais recentes</SelectItem>
-            <SelectItem value="oldest">Mais antigos</SelectItem>
-          </SelectContent>
-        </Select>
-      </div>
-      <div className="mt-4 flex flex-wrap items-center gap-2">
-        <Popover>
-          <PopoverTrigger asChild>
-            <Button
-              variant="outline"
-              size="sm"
-              className="gap-2 rounded-full border border-slate-300 bg-white px-4 py-2 text-sm font-medium text-neutral-800"
-            >
-              <IconFilter className="size-4" /> Período
-            </Button>
-          </PopoverTrigger>
-          <PopoverContent className="w-[280px] space-y-3" align="start">
-            <div className="space-y-1">
-              <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">A partir de</p>
-              <Input
-                type="date"
-                value={filters.dateFrom ?? ""}
-                onChange={(event) => handleChange({ dateFrom: event.target.value || null })}
-              />
-            </div>
-            <div className="space-y-1">
-              <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Até</p>
-              <Input
-                type="date"
-                value={filters.dateTo ?? ""}
-                onChange={(event) => handleChange({ dateTo: event.target.value || null })}
-              />
-            </div>
-          </PopoverContent>
-        </Popover>
-        {hasAnyFilterApplied && (
-          <Button
-            variant="ghost"
-            size="sm"
-            className="gap-2 rounded-full px-4 py-2 text-sm font-medium text-neutral-700"
-            onClick={onReset}
-          >
-            <IconRefresh className="size-4" /> Resetar
-          </Button>
-        )}
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/portal/portal-ticket-form.tsx b/src/components/portal/portal-ticket-form.tsx
deleted file mode 100644
index 20effd4..0000000
--- a/src/components/portal/portal-ticket-form.tsx
+++ /dev/null
@@ -1,584 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useRef, useState } from "react"
-import { format, parseISO } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { useRouter } from "next/navigation"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import type { TicketPriority } from "@/lib/schemas/ticket"
-import { sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
-import { useAuth } from "@/lib/auth-client"
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Input } from "@/components/ui/input"
-import { Button } from "@/components/ui/button"
-import { CategorySelectFields } from "@/components/tickets/category-select"
-import { Dropzone } from "@/components/ui/dropzone"
-import { RichTextEditor } from "@/components/ui/rich-text-editor"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { normalizeCustomFieldInputs, hasMissingRequiredCustomFields } from "@/lib/ticket-form-helpers"
-import { cn } from "@/lib/utils"
-import { useLocalTimeZone } from "@/hooks/use-local-time-zone"
-import type { TicketFormDefinition } from "@/lib/ticket-form-types"
-import { Calendar } from "@/components/ui/calendar"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { Calendar as CalendarIcon } from "lucide-react"
-
-const DEFAULT_PRIORITY: TicketPriority = "MEDIUM"
-
-function toHtml(text: string) {
-  const escaped = text
-    .replace(/&/g, "&amp;")
-    .replace(/</g, "&lt;")
-    .replace(/>/g, "&gt;")
-    .replace(/"/g, "&quot;")
-    .replace(/'/g, "&#039;")
-  return `<p>${escaped.replace(/\n/g, "<br />")}</p>`
-}
-
-export function PortalTicketForm() {
-  const router = useRouter()
-  const { convexUserId, session, machineContext, machineContextError, machineContextLoading } = useAuth()
-  const createTicket = useMutation(api.tickets.create)
-  const addComment = useMutation(api.tickets.addComment)
-  const ensureTicketFormDefaults = useMutation(api.tickets.ensureTicketFormDefaults)
-
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = (convexUserId ?? machineContext?.assignedUserId ?? null) as Id<"users"> | null
-
-  const formsRemote = useQuery(
-    api.tickets.listTicketForms,
-    viewerId ? { tenantId, viewerId } : "skip"
-  ) as TicketFormDefinition[] | undefined
-
-  const forms = useMemo<TicketFormDefinition[]>(() => {
-    const fallback: TicketFormDefinition = {
-      key: "default",
-      label: "Chamado",
-      description: "Formulário básico para solicitações gerais.",
-      fields: [],
-    }
-    if (!formsRemote || formsRemote.length === 0) {
-      return [fallback]
-    }
-    const hasDefault = formsRemote.some((form) => form.key === fallback.key)
-    if (hasDefault) {
-      return formsRemote
-    }
-    return [fallback, ...formsRemote]
-  }, [formsRemote])
-
-  const [selectedFormKey, setSelectedFormKey] = useState<string>("default")
-  const [customFieldValues, setCustomFieldValues] = useState<Record<string, unknown>>({})
-  const [openCalendarField, setOpenCalendarField] = useState<string | null>(null)
-  const calendarTimeZone = useLocalTimeZone()
-  const hasEnsuredFormsRef = useRef(false)
-
-  useEffect(() => {
-    if (!viewerId || hasEnsuredFormsRef.current) return
-    hasEnsuredFormsRef.current = true
-    ensureTicketFormDefaults({
-      tenantId,
-      actorId: viewerId,
-    }).catch((error) => {
-      console.error("Falha ao preparar formulários personalizados", error)
-      hasEnsuredFormsRef.current = false
-    })
-  }, [viewerId, tenantId, ensureTicketFormDefaults])
-
-  useEffect(() => {
-    if (!forms.length) return
-    if (!forms.find((form) => form.key === selectedFormKey)) {
-      setSelectedFormKey(forms[0].key)
-      setCustomFieldValues({})
-    }
-  }, [forms, selectedFormKey])
-
-  const selectedForm = useMemo(
-    () => forms.find((form) => form.key === selectedFormKey) ?? forms[0],
-    [forms, selectedFormKey]
-  )
-
-  const customFieldsInvalid = useMemo(
-    () =>
-      selectedForm?.fields?.length
-        ? hasMissingRequiredCustomFields(selectedForm.fields, customFieldValues)
-        : false,
-    [selectedForm, customFieldValues]
-  )
-
-  const handleFormSelection = (value: string) => {
-    setSelectedFormKey(value)
-    setCustomFieldValues({})
-  }
-
-  const handleCustomFieldChange = (fieldId: string, value: unknown) => {
-    setCustomFieldValues((prev) => ({
-      ...prev,
-      [fieldId]: value,
-    }))
-  }
-
-  const [subject, setSubject] = useState("")
-  const [description, setDescription] = useState("")
-  const [categoryId, setCategoryId] = useState<string | null>(null)
-  const [subcategoryId, setSubcategoryId] = useState<string | null>(null)
-  const [attachments, setAttachments] = useState<Array<{ storageId: string; name: string; size?: number; type?: string }>>([])
-  const attachmentsTotalBytes = useMemo(
-    () => attachments.reduce((acc, item) => acc + (item.size ?? 0), 0),
-    [attachments]
-  )
-  const allowTicketMentions = true
-  const [isSubmitting, setIsSubmitting] = useState(false)
-  const machineInactive = machineContext?.isActive === false
-  const isFormValid = useMemo(() => {
-    if (!subject.trim() || !description.trim() || !categoryId || !subcategoryId || machineInactive) {
-      return false
-    }
-    if (customFieldsInvalid) {
-      return false
-    }
-    return true
-  }, [subject, description, categoryId, subcategoryId, machineInactive, customFieldsInvalid])
-  const isViewerReady = Boolean(viewerId)
-  const isFormLoading = machineContextLoading || (viewerId && formsRemote === undefined)
-  const viewerErrorMessage = useMemo(() => {
-    if (!machineContextError) return null
-    const suffix = machineContextError.status ? ` (status ${machineContextError.status})` : ""
-    return `${machineContextError.message}${suffix}`
-  }, [machineContextError])
-
-  async function handleSubmit(event: React.FormEvent) {
-    event.preventDefault()
-    if (isSubmitting || !isFormValid) return
-    if (machineInactive) {
-      toast.error("Esta dispositivo está desativada no momento. Reative-a para abrir novos chamados.", { id: "portal-new-ticket" })
-      return
-    }
-    if (!viewerId) {
-      const detail = viewerErrorMessage ? ` Detalhes: ${viewerErrorMessage}` : ""
-      toast.error(
-        `Não foi possível identificar o colaborador vinculado a esta dispositivo. Tente abrir novamente o portal ou contate o suporte.${detail}`,
-        { id: "portal-new-ticket" }
-      )
-      return
-    }
-
-    const trimmedSubject = subject.trim()
-    const sanitizedDescription = sanitizeEditorHtml(description || "")
-    const plainDescription = sanitizedDescription.replace(/<[^>]*>/g, "").trim()
-    if (plainDescription.length === 0) {
-      toast.error("Descreva o que aconteceu para que possamos ajudar melhor.", { id: "portal-new-ticket" })
-      return
-    }
-
-    let customFieldsPayload: Array<{ fieldId: Id<"ticketFields">; value: unknown }> = []
-    if (selectedForm?.fields?.length) {
-      const normalized = normalizeCustomFieldInputs(selectedForm.fields, customFieldValues)
-      if (!normalized.ok) {
-        toast.error(normalized.message, { id: "portal-new-ticket" })
-        return
-      }
-      customFieldsPayload = normalized.payload
-    }
-
-    setIsSubmitting(true)
-    toast.loading("Abrindo chamado...", { id: "portal-new-ticket" })
-    try {
-      const id = await createTicket({
-        actorId: viewerId,
-        tenantId,
-        subject: trimmedSubject,
-      priority: DEFAULT_PRIORITY,
-      channel: "MANUAL",
-      queueId: undefined,
-      requesterId: viewerId,
-      categoryId: categoryId as Id<"ticketCategories">,
-      subcategoryId: subcategoryId as Id<"ticketSubcategories">,
-      machineId: machineContext?.machineId ? (machineContext.machineId as Id<"machines">) : undefined,
-      formTemplate: selectedFormKey !== "default" ? selectedFormKey : undefined,
-      customFields: customFieldsPayload.length > 0 ? customFieldsPayload : undefined,
-    })
-
-      if (plainDescription.length > 0) {
-        const MAX_COMMENT_CHARS = 20000
-        if (plainDescription.length > MAX_COMMENT_CHARS) {
-          toast.error(`Descrição muito longa (máx. ${MAX_COMMENT_CHARS} caracteres)`, { id: "portal-new-ticket" })
-          setIsSubmitting(false)
-          return
-        }
-        const htmlBody = sanitizedDescription || toHtml(trimmedSubject)
-
-        const typedAttachments = attachments.map((file) => ({
-          storageId: file.storageId as Id<"_storage">,
-          name: file.name,
-          size: file.size,
-          type: file.type,
-        }))
-        await addComment({
-          ticketId: id as Id<"tickets">,
-          authorId: viewerId,
-          visibility: "PUBLIC",
-          body: htmlBody,
-          attachments: typedAttachments,
-        })
-      }
-
-      toast.success("Chamado criado com sucesso!", { id: "portal-new-ticket" })
-      setAttachments([])
-      setCustomFieldValues({})
-      setSelectedFormKey("default")
-      router.replace(`/portal/tickets/${id}`)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível abrir o chamado.", { id: "portal-new-ticket" })
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  if (isFormLoading) {
-    return (
-      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-        <CardHeader className="px-5 py-5">
-          <CardTitle className="text-xl font-semibold text-neutral-900">Abrir novo chamado</CardTitle>
-        </CardHeader>
-        <CardContent className="space-y-6 px-5 pb-6">
-          <div className="space-y-2 rounded-xl border border-slate-200 bg-slate-50 px-4 py-4">
-            <Skeleton className="h-4 w-32" />
-            <Skeleton className="h-9 w-full rounded-lg" />
-            <Skeleton className="h-3 w-48" />
-          </div>
-          <div className="space-y-3">
-            <div className="space-y-1">
-              <Skeleton className="h-4 w-16" />
-              <Skeleton className="h-10 w-full rounded-lg" />
-            </div>
-            <div className="space-y-1">
-              <Skeleton className="h-4 w-16" />
-              <Skeleton className="h-32 w-full rounded-2xl" />
-            </div>
-          </div>
-          <div className="space-y-4">
-            <div className="space-y-1">
-              <Skeleton className="h-4 w-20" />
-              <Skeleton className="h-10 w-full rounded-lg" />
-            </div>
-            <div className="space-y-1">
-              <Skeleton className="h-4 w-24" />
-              <Skeleton className="h-10 w-full rounded-lg" />
-            </div>
-          </div>
-          <div className="space-y-1">
-            <Skeleton className="h-4 w-28" />
-            <Skeleton className="h-24 w-full rounded-xl" />
-          </div>
-          <div className="flex justify-end gap-3">
-            <Skeleton className="h-10 w-24 rounded-full" />
-            <Skeleton className="h-10 w-36 rounded-full" />
-          </div>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  return (
-    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardHeader className="px-5 py-5">
-        <CardTitle className="text-xl font-semibold text-neutral-900">Abrir novo chamado</CardTitle>
-      </CardHeader>
-      <CardContent className="space-y-6 px-5 pb-6">
-        {machineInactive ? (
-          <div className="rounded-xl border border-amber-200 bg-amber-50 px-4 py-3 text-sm text-amber-700">
-            Este dispositivo foi desativado pelos administradores e não pode abrir novos chamados até ser reativado.
-          </div>
-        ) : null}
-        {!isViewerReady ? (
-          <div className="rounded-xl border border-amber-200 bg-amber-50 px-4 py-3 text-sm text-amber-700">
-            Vincule este dispositivo a um colaborador na aplicação desktop para enviar chamados em nome dele.
-            {viewerErrorMessage ? (
-              <p className="mt-2 text-xs text-amber-600">
-                Detalhes do erro: {viewerErrorMessage}
-              </p>
-            ) : null}
-          </div>
-        ) : null}
-        <form onSubmit={handleSubmit} className="space-y-6">
-          {forms.length > 1 ? (
-            <div className="space-y-2 rounded-xl border border-slate-200 bg-slate-50 px-4 py-4">
-              <p className="text-sm font-semibold text-neutral-800">Tipo de solicitação</p>
-              <Select value={selectedFormKey} onValueChange={handleFormSelection} disabled={isSubmitting || machineInactive}>
-                <SelectTrigger className="h-9 rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0">
-                  <SelectValue placeholder="Selecione uma opção" />
-                </SelectTrigger>
-                <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                  {forms.map((formOption) => (
-                    <SelectItem key={formOption.key} value={formOption.key} className="text-sm">
-                      {formOption.label}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-              {selectedForm?.description && selectedFormKey !== "default" ? (
-                <p className="text-xs text-neutral-500">{selectedForm.description}</p>
-              ) : null}
-            </div>
-          ) : null}
-
-          <div className="space-y-3">
-            <div className="space-y-1">
-              <label htmlFor="subject" className="flex items-center gap-1 text-sm font-medium text-neutral-800">
-                Assunto <span className="text-red-500">*</span>
-              </label>
-              <Input
-                id="subject"
-                value={subject}
-                onChange={(event) => setSubject(event.target.value)}
-                placeholder="Ex.: Problema de acesso ao sistema"
-                disabled={machineInactive || isSubmitting}
-                required
-              />
-            </div>
-            <div className="space-y-1">
-              <label htmlFor="description" className="flex items-center gap-1 text-sm font-medium text-neutral-800">
-                Detalhes <span className="text-red-500">*</span>
-              </label>
-              <RichTextEditor
-                value={description}
-                onChange={(html) => setDescription(html)}
-                placeholder="Compartilhe passos para reproduzir, mensagens de erro ou informações adicionais."
-                className="rounded-2xl border border-slate-200 shadow-sm focus-within:border-neutral-900 focus-within:ring-neutral-900/20"
-                disabled={machineInactive || isSubmitting}
-                ticketMention={{ enabled: allowTicketMentions }}
-              />
-            </div>
-          </div>
-
-          <div className="space-y-4">
-            <CategorySelectFields
-              tenantId={tenantId}
-              categoryId={categoryId}
-              subcategoryId={subcategoryId}
-              onCategoryChange={setCategoryId}
-              onSubcategoryChange={setSubcategoryId}
-              layout="stacked"
-              categoryRequired
-              subcategoryRequired
-              secondaryEmptyLabel="Selecione uma categoria"
-            />
-            {selectedForm.fields.length > 0 ? (
-              <div className="grid gap-3 rounded-xl border border-slate-200 bg-white px-4 py-4 sm:grid-cols-2">
-                <p className="text-sm font-semibold text-neutral-800 sm:col-span-2">Informações adicionais</p>
-                {selectedForm.fields.map((field) => {
-                  const value = customFieldValues[field.id]
-                  const fieldId = `portal-custom-field-${field.id}`
-                  const isRequiredStar = field.required && field.key !== "colaborador_patrimonio"
-                  const labelSuffix = isRequiredStar ? <span className="text-red-500">*</span> : null
-                  const helpText = field.description ? (
-                    <p className="text-xs text-neutral-500">{field.description}</p>
-                  ) : null
-                  const spanClass =
-                    field.type === "boolean" || field.key.includes("observacao") || field.key.includes("permissao")
-                      ? "sm:col-span-2"
-                      : ""
-
-                  if (field.type === "boolean") {
-                    return (
-                      <label
-                        key={field.id}
-                        htmlFor={fieldId}
-                        className={cn(
-                          "flex items-center gap-3 rounded-lg border border-slate-200 bg-slate-50 px-3 py-2 text-sm text-neutral-800",
-                          spanClass || "sm:col-span-2"
-                        )}
-                      >
-                        <input
-                          id={fieldId}
-                          type="checkbox"
-                          className="size-4 rounded border border-slate-300 text-[#00d6eb] focus-visible:ring-[#00d6eb]/40"
-                          checked={Boolean(value)}
-                          onChange={(event) => handleCustomFieldChange(field.id, event.target.checked)}
-                          disabled={isSubmitting || machineInactive}
-                        />
-                        <span>
-                          {field.label} {labelSuffix}
-                        </span>
-                      </label>
-                    )
-                  }
-
-                  if (field.type === "select") {
-                    return (
-                      <div key={field.id} className={cn("space-y-1", spanClass)}>
-                        <span className="flex items-center gap-1 text-sm font-medium text-neutral-800">
-                          {field.label} {labelSuffix}
-                        </span>
-                        <Select
-                          value={typeof value === "string" ? value : ""}
-                          onValueChange={(selected) => handleCustomFieldChange(field.id, selected)}
-                          disabled={isSubmitting || machineInactive}
-                        >
-                          <SelectTrigger className="h-9 rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0">
-                            <SelectValue placeholder="Selecione" />
-                          </SelectTrigger>
-                          <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                            {field.options.map((option) => (
-                              <SelectItem key={option.value} value={option.value} className="text-sm">
-                                {option.label}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                        {helpText}
-                      </div>
-                    )
-                  }
-
-                  if (field.type === "number") {
-                    return (
-                      <div key={field.id} className={cn("space-y-1", spanClass)}>
-                        <label htmlFor={fieldId} className="flex items-center gap-1 text-sm font-medium text-neutral-800">
-                          {field.label} {labelSuffix}
-                        </label>
-                        <Input
-                          id={fieldId}
-                          type="number"
-                          inputMode="decimal"
-                          value={typeof value === "number" || typeof value === "string" ? String(value) : ""}
-                          onChange={(event) => handleCustomFieldChange(field.id, event.target.value)}
-                          disabled={isSubmitting || machineInactive}
-                        />
-                        {helpText}
-                      </div>
-                    )
-                  }
-
-                  if (field.type === "date") {
-                    const parsedDate =
-                      typeof value === "string" && value ? parseISO(value) : undefined
-                    const isValidDate = Boolean(parsedDate && !Number.isNaN(parsedDate.getTime()))
-                    return (
-                      <div key={field.id} className={cn("space-y-1", spanClass)}>
-                        <label htmlFor={fieldId} className="flex items-center gap-1 text-sm font-medium text-neutral-800">
-                          {field.label} {labelSuffix}
-                        </label>
-                        <Popover
-                          open={openCalendarField === field.id}
-                          onOpenChange={(open) => setOpenCalendarField(open ? field.id : null)}
-                        >
-                          <PopoverTrigger asChild>
-                            <Button
-                              type="button"
-                              variant="outline"
-                              disabled={isSubmitting || machineInactive}
-                              className={cn(
-                                "w-full justify-between gap-2 text-left font-normal",
-                                !isValidDate && "text-muted-foreground"
-                              )}
-                            >
-                              <span>
-                                {isValidDate
-                                  ? format(parsedDate as Date, "dd/MM/yyyy", { locale: ptBR })
-                                  : "Selecionar data"}
-                              </span>
-                              <CalendarIcon className="size-4 text-muted-foreground" aria-hidden="true" />
-                            </Button>
-                          </PopoverTrigger>
-                          <PopoverContent className="w-auto p-0" align="start">
-                            <Calendar
-                              mode="single"
-                              selected={isValidDate ? (parsedDate as Date) : undefined}
-                              onSelect={(selected) => {
-                                handleCustomFieldChange(field.id, selected ? format(selected, "yyyy-MM-dd") : "")
-                                setOpenCalendarField(null)
-                              }}
-                              initialFocus
-                              captionLayout="dropdown"
-                              startMonth={new Date(1900, 0)}
-                              endMonth={new Date(new Date().getFullYear() + 5, 11)}
-                              locale={ptBR}
-                              timeZone={calendarTimeZone}
-                            />
-                          </PopoverContent>
-                        </Popover>
-                        {helpText}
-                      </div>
-                    )
-                  }
-
-                  const shouldUseTextarea = field.key.includes("observacao") || field.key.includes("permissao")
-
-                  return (
-                    <div key={field.id} className={cn("space-y-1", spanClass)}>
-                      <label htmlFor={fieldId} className="flex items-center gap-1 text-sm font-medium text-neutral-800">
-                        {field.label} {labelSuffix}
-                      </label>
-                      {shouldUseTextarea ? (
-                        <textarea
-                          id={fieldId}
-                          className="min-h-[90px] rounded-lg border border-slate-300 px-3 py-2 text-sm text-neutral-800 shadow-sm focus:border-neutral-900 focus:outline-none focus:ring-2 focus:ring-neutral-900/10 disabled:cursor-not-allowed"
-                          value={typeof value === "string" ? value : ""}
-                          onChange={(event) => handleCustomFieldChange(field.id, event.target.value)}
-                          disabled={isSubmitting || machineInactive}
-                        />
-                      ) : (
-                        <Input
-                          id={fieldId}
-                          value={typeof value === "string" ? value : ""}
-                          onChange={(event) => handleCustomFieldChange(field.id, event.target.value)}
-                          disabled={isSubmitting || machineInactive}
-                        />
-                      )}
-                      {helpText}
-                    </div>
-                  )
-                })}
-              </div>
-            ) : null}
-            {customFieldsInvalid ? (
-              <p className="text-xs font-semibold text-red-500">
-                Preencha todos os campos obrigatórios antes de registrar o chamado.
-              </p>
-            ) : null}
-            <div className="space-y-1">
-              <span className="text-sm font-medium text-neutral-800">Anexos (opcional)</span>
-              <Dropzone
-                onUploaded={(files) => setAttachments((prev) => [...prev, ...files])}
-                className="rounded-xl border border-dashed border-slate-300 bg-slate-50 px-3 py-4 text-sm text-neutral-600 shadow-inner"
-                currentFileCount={attachments.length}
-                currentTotalBytes={attachmentsTotalBytes}
-                disabled={!isViewerReady || machineInactive || isSubmitting}
-              />
-              <p className="text-xs text-neutral-500">
-                Formatos comuns de imagens e documentos são aceitos.
-              </p>
-            </div>
-          </div>
-
-          <div className="flex justify-end gap-3">
-            <Button
-              type="button"
-              variant="outline"
-              onClick={() => router.push("/portal/tickets")}
-              className="rounded-full border-slate-300 px-6 text-sm font-semibold text-neutral-700 hover:bg-neutral-100"
-              disabled={isSubmitting}
-            >
-              Cancelar
-            </Button>
-            <Button
-              type="submit"
-              disabled={!isFormValid || isSubmitting || machineInactive}
-              className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90"
-            >
-              Registrar chamado
-            </Button>
-          </div>
-        </form>
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/portal/portal-ticket-list.tsx b/src/components/portal/portal-ticket-list.tsx
deleted file mode 100644
index 7b2215a..0000000
--- a/src/components/portal/portal-ticket-list.tsx
+++ /dev/null
@@ -1,481 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { usePaginatedQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
-import type { Ticket } from "@/lib/schemas/ticket"
-import { useAuth } from "@/lib/auth-client"
-import Link from "next/link"
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
-import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Spinner } from "@/components/ui/spinner"
-import { Button } from "@/components/ui/button"
-import { PortalTicketCard } from "@/components/portal/portal-ticket-card"
-import {
-  PortalTicketFilters,
-  defaultPortalTicketFilters,
-  type PortalTicketFiltersState,
-} from "@/components/portal/portal-ticket-filters"
-import { ChevronLeft, ChevronRight, ChevronsLeft, ChevronsRight } from "lucide-react"
-
-/** Número de tickets por página no portal */
-const TICKETS_PER_PAGE = 20
-
-export function PortalTicketList() {
-  const { convexUserId, session, machineContext, role } = useAuth()
-
-  const viewerId = (convexUserId ?? machineContext?.assignedUserId ?? null) as Id<"users"> | null
-
-  // Argumentos para a query paginada
-  const ticketsArgs = useMemo(() => {
-    if (!viewerId) return "skip" as const
-    return {
-      tenantId: session?.user.tenantId ?? DEFAULT_TENANT_ID,
-      viewerId,
-    }
-  }, [viewerId, session?.user.tenantId])
-
-  // Query paginada para evitar carregar todos os tickets de uma vez
-  const {
-    results: ticketsRaw,
-    status: paginationStatus,
-    loadMore,
-  } = usePaginatedQuery(
-    api.tickets.listPaginated,
-    ticketsArgs,
-    { initialNumItems: TICKETS_PER_PAGE }
-  )
-
-  // Indicadores de estado da paginação
-  const isLoadingFirstPage = paginationStatus === "LoadingFirstPage"
-  const isLoadingMore = paginationStatus === "LoadingMore"
-  const canLoadMore = paginationStatus === "CanLoadMore"
-
-  const tickets = useMemo(() => {
-    if (!ticketsRaw) return []
-    return mapTicketsFromServerList((ticketsRaw as unknown[]) ?? [])
-  }, [ticketsRaw])
-
-  const [initialLoadCompleted, setInitialLoadCompleted] = useState(false)
-
-  useEffect(() => {
-    if (initialLoadCompleted) return
-    if (!viewerId) return
-    if (isLoadingFirstPage) return
-    setInitialLoadCompleted(true)
-  }, [initialLoadCompleted, viewerId, isLoadingFirstPage])
-
-  const [filters, setFilters] = useState<PortalTicketFiltersState>(defaultPortalTicketFilters)
-
-  // No app desktop, colaboradores e gestores não devem ver filtros avançados
-  const hideAdvancedFilters = Boolean(machineContext) && (role === "collaborator" || role === "manager")
-
-  const queueOptions = useMemo(() => {
-    const set = new Set<string>()
-    ;(tickets as Ticket[]).forEach((ticket) => {
-      if (ticket.queue) {
-        set.add(ticket.queue)
-      }
-    })
-    return Array.from(set).sort((a, b) => a.localeCompare(b, "pt-BR"))
-  }, [tickets])
-
-  const companyOptions = useMemo(() => {
-    const set = new Set<string>()
-    ;(tickets as Ticket[]).forEach((ticket) => {
-      const name = ticket.company?.name
-      if (name) set.add(name)
-    })
-    return Array.from(set).sort((a, b) => a.localeCompare(b, "pt-BR"))
-  }, [tickets])
-
-  const categoryOptions = useMemo(() => {
-    const map = new Map<string, string>()
-    ;(tickets as Ticket[]).forEach((ticket) => {
-      if (ticket.category?.id && ticket.category.name) {
-        map.set(ticket.category.id, ticket.category.name)
-      }
-    })
-    return Array.from(map.entries())
-      .map(([id, name]) => ({ id, name }))
-      .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-  }, [tickets])
-
-  const assigneeOptions = useMemo(() => {
-    const map = new Map<string, string>()
-    ;(tickets as Ticket[]).forEach((ticket) => {
-      if (ticket.assignee?.id && ticket.assignee.name) {
-        map.set(ticket.assignee.id, ticket.assignee.name)
-      }
-    })
-    return Array.from(map.entries())
-      .map(([id, name]) => ({ id, name }))
-      .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-  }, [tickets])
-
-  const lastResolvedNoCsat = useMemo(() => {
-    const resolved = (tickets as Ticket[])
-      .filter((t) => t.status === "RESOLVED" && (t.csatScore == null))
-      .sort((a, b) => (b.resolvedAt?.getTime?.() ?? 0) - (a.resolvedAt?.getTime?.() ?? 0))
-    return resolved[0] ?? null
-  }, [tickets])
-
-  const parseDateInput = (value: string | null, options?: { endOfDay?: boolean }) => {
-    if (!value) return null
-    const [year, month, day] = value.split("-").map((part) => Number(part))
-    if (!year || !month || !day) return null
-    const date = new Date(
-      year,
-      month - 1,
-      day,
-      options?.endOfDay ? 23 : 0,
-      options?.endOfDay ? 59 : 0,
-      options?.endOfDay ? 59 : 0,
-      options?.endOfDay ? 999 : 0
-    )
-    if (Number.isNaN(date.getTime())) return null
-    return date
-  }
-
-  const filteredTickets = useMemo(() => {
-    const fromDate = parseDateInput(filters.dateFrom)
-    const toDate = parseDateInput(filters.dateTo, { endOfDay: true })
-    return (tickets as Ticket[])
-      .filter((ticket) => {
-        if (filters.queue && ticket.queue !== filters.queue) return false
-        if (filters.company && ticket.company?.name !== filters.company) return false
-        if (filters.categoryId && ticket.category?.id !== filters.categoryId) return false
-        if (filters.assigneeId && ticket.assignee?.id !== filters.assigneeId) return false
-        const isResolved = ticket.status === "RESOLVED"
-        if (filters.status === "active" && isResolved) return false
-        if (filters.status === "resolved" && !isResolved) return false
-        const createdAt = ticket.createdAt instanceof Date ? ticket.createdAt : new Date(ticket.createdAt)
-        if (fromDate && createdAt < fromDate) return false
-        if (toDate && createdAt > toDate) return false
-        return true
-      })
-      .sort((a, b) => {
-        const aDate = a.createdAt instanceof Date ? a.createdAt.getTime() : new Date(a.createdAt).getTime()
-        const bDate = b.createdAt instanceof Date ? b.createdAt.getTime() : new Date(b.createdAt).getTime()
-        return filters.sort === "oldest" ? aDate - bDate : bDate - aDate
-      })
-  }, [filters, tickets])
-
-  const handleFiltersChange = (partial: Partial<PortalTicketFiltersState>) => {
-    setFilters((prev) => ({ ...prev, ...partial }))
-  }
-
-  const handleResetFilters = () => {
-    setFilters(defaultPortalTicketFilters)
-    setCurrentPage(1)
-  }
-
-  // Estado de paginação no cliente
-  const [currentPage, setCurrentPage] = useState(1)
-  const itemsPerPage = TICKETS_PER_PAGE
-  const totalFilteredTickets = filteredTickets.length
-  const totalPages = Math.max(1, Math.ceil(totalFilteredTickets / itemsPerPage))
-
-  // Tickets da página atual
-  const paginatedTickets = useMemo(() => {
-    const startIndex = (currentPage - 1) * itemsPerPage
-    const endIndex = startIndex + itemsPerPage
-    return filteredTickets.slice(startIndex, endIndex)
-  }, [filteredTickets, currentPage, itemsPerPage])
-
-  // Reseta para a primeira página quando os filtros mudam
-  useEffect(() => {
-    setCurrentPage(1)
-  }, [filters])
-
-  const isLoading = !initialLoadCompleted
-
-  if (isLoading) {
-    return (
-      <div className="space-y-4">
-        <div className="flex items-center justify-between">
-          <div>
-            <h2 className="text-lg font-semibold text-neutral-900">Meus chamados</h2>
-            <p className="text-sm text-neutral-600">Acompanhe seus tickets e veja as últimas atualizações.</p>
-          </div>
-        </div>
-        <Card className="rounded-2xl border border-slate-200 bg-white p-5 shadow-sm">
-          <div className="grid grid-cols-3 gap-4">
-            <Skeleton className="h-10 rounded-lg" />
-            <Skeleton className="h-10 rounded-lg" />
-            <Skeleton className="h-10 rounded-lg" />
-          </div>
-        </Card>
-        <div className="grid gap-4">
-          {Array.from({ length: 4 }).map((_, index) => (
-            <PortalTicketCardSkeleton key={index} />
-          ))}
-        </div>
-      </div>
-    )
-  }
-
-  if (!viewerId || !tickets.length) {
-    return (
-      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-        <CardHeader className="px-5 py-5">
-          <CardTitle className="text-lg font-semibold text-neutral-900">Meus chamados</CardTitle>
-        </CardHeader>
-        <CardContent className="px-5 pb-6">
-          <Empty>
-            <EmptyHeader>
-              <EmptyMedia variant="icon">
-                <span className="inline-block size-3 rounded-full border border-slate-300 bg-[#00e8ff]" />
-              </EmptyMedia>
-              <EmptyTitle className="text-neutral-900">Nenhum ticket encontrado</EmptyTitle>
-              <EmptyDescription className="text-neutral-600">
-                Ajuste os filtros ou crie um novo ticket.
-              </EmptyDescription>
-            </EmptyHeader>
-            <div className="mt-4">
-              <Button asChild className="rounded-full bg-neutral-900 px-4 text-sm font-semibold text-white hover:bg-neutral-900/90">
-                <Link href="/portal/tickets/new">Novo ticket</Link>
-              </Button>
-            </div>
-          </Empty>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  return (
-    <div className="space-y-4">
-      <div className="flex items-center justify-between">
-        <div>
-          <h2 className="text-lg font-semibold text-neutral-900">Meus chamados</h2>
-          <p className="text-sm text-neutral-600">Acompanhe seus tickets e veja as últimas atualizações.</p>
-        </div>
-      </div>
-      {lastResolvedNoCsat ? (
-        <div className="rounded-xl border border-amber-200 bg-amber-50 px-4 py-3 text-sm text-amber-800">
-          Como foi seu último atendimento? Avalie o chamado #{lastResolvedNoCsat.reference}.{' '}
-          <Link href={`/portal/tickets/${lastResolvedNoCsat.id}#csat`} className="font-semibold underline">
-            Avaliar agora
-          </Link>
-        </div>
-      ) : null}
-      <PortalTicketFilters
-        filters={filters}
-        onFiltersChange={handleFiltersChange}
-        onReset={handleResetFilters}
-        queues={queueOptions}
-        companies={companyOptions}
-        categories={categoryOptions}
-        assignees={assigneeOptions}
-        hideAdvancedFilters={hideAdvancedFilters}
-      />
-      {filteredTickets.length === 0 ? (
-        <Card className="rounded-2xl border border-slate-200 bg-white py-8 text-center shadow-sm">
-          <CardContent className="space-y-3">
-            <CardTitle className="text-lg font-semibold text-neutral-900">Nenhum ticket corresponde aos filtros</CardTitle>
-            <p className="text-sm text-neutral-600">
-              Ajuste as opções acima ou limpe os filtros para visualizar novamente.
-            </p>
-            <Button variant="outline" onClick={handleResetFilters} className="mt-2 rounded-full">
-              Limpar filtros
-            </Button>
-          </CardContent>
-        </Card>
-      ) : (
-        <>
-          <div className="grid gap-4">
-            {paginatedTickets.map((ticket) => (
-              <PortalTicketCard key={ticket.id} ticket={ticket} />
-            ))}
-          </div>
-
-          {/* Controles de paginação numerada */}
-          {totalFilteredTickets > itemsPerPage && (
-            <div className="flex flex-col items-center gap-4 rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm sm:flex-row sm:justify-between">
-              <div className="text-sm text-neutral-600">
-                Mostrando {((currentPage - 1) * itemsPerPage) + 1} a {Math.min(currentPage * itemsPerPage, totalFilteredTickets)} de {totalFilteredTickets} tickets
-                {canLoadMore && (
-                  <span className="ml-1 text-neutral-400">(mais disponíveis)</span>
-                )}
-              </div>
-
-              <div className="flex items-center gap-1">
-                {/* Primeira página */}
-                <Button
-                  variant="outline"
-                  size="sm"
-                  onClick={() => setCurrentPage(1)}
-                  disabled={currentPage === 1}
-                  className="h-8 w-8 rounded-full p-0"
-                  title="Primeira página"
-                >
-                  <ChevronsLeft className="h-4 w-4" />
-                </Button>
-
-                {/* Página anterior */}
-                <Button
-                  variant="outline"
-                  size="sm"
-                  onClick={() => setCurrentPage((p) => Math.max(1, p - 1))}
-                  disabled={currentPage === 1}
-                  className="h-8 w-8 rounded-full p-0"
-                  title="Página anterior"
-                >
-                  <ChevronLeft className="h-4 w-4" />
-                </Button>
-
-                {/* Números das páginas */}
-                <div className="flex items-center gap-1 px-2">
-                  {generatePageNumbers(currentPage, totalPages).map((pageNum, idx) =>
-                    pageNum === "..." ? (
-                      <span key={`ellipsis-${idx}`} className="px-2 text-neutral-400">
-                        ...
-                      </span>
-                    ) : (
-                      <Button
-                        key={pageNum}
-                        variant={currentPage === pageNum ? "default" : "outline"}
-                        size="sm"
-                        onClick={() => setCurrentPage(pageNum as number)}
-                        className="h-8 min-w-[32px] rounded-full px-2"
-                      >
-                        {pageNum}
-                      </Button>
-                    )
-                  )}
-                </div>
-
-                {/* Próxima página */}
-                <Button
-                  variant="outline"
-                  size="sm"
-                  onClick={() => setCurrentPage((p) => Math.min(totalPages, p + 1))}
-                  disabled={currentPage === totalPages}
-                  className="h-8 w-8 rounded-full p-0"
-                  title="Próxima página"
-                >
-                  <ChevronRight className="h-4 w-4" />
-                </Button>
-
-                {/* Última página */}
-                <Button
-                  variant="outline"
-                  size="sm"
-                  onClick={() => setCurrentPage(totalPages)}
-                  disabled={currentPage === totalPages}
-                  className="h-8 w-8 rounded-full p-0"
-                  title="Última página"
-                >
-                  <ChevronsRight className="h-4 w-4" />
-                </Button>
-              </div>
-
-              {/* Botão para carregar mais do servidor */}
-              {canLoadMore && currentPage === totalPages && (
-                <Button
-                  variant="outline"
-                  size="sm"
-                  onClick={() => loadMore(TICKETS_PER_PAGE)}
-                  disabled={isLoadingMore}
-                  className="flex items-center gap-2 rounded-full"
-                >
-                  {isLoadingMore ? (
-                    <>
-                      <Spinner className="size-4" />
-                      Carregando...
-                    </>
-                  ) : (
-                    "Carregar mais tickets"
-                  )}
-                </Button>
-              )}
-            </div>
-          )}
-        </>
-      )}
-    </div>
-  )
-}
-
-/** Skeleton do card de ticket para estado de carregamento */
-function PortalTicketCardSkeleton() {
-  return (
-    <Card className="overflow-hidden rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardHeader className="flex flex-row items-start justify-between gap-3 px-5 pb-3 pt-5">
-        <div className="flex-1">
-          <div className="flex items-center gap-2">
-            <Skeleton className="h-4 w-16" />
-            <Skeleton className="h-4 w-24" />
-          </div>
-          <Skeleton className="mt-2 h-6 w-3/4" />
-        </div>
-        <div className="flex flex-col items-end gap-2">
-          <Skeleton className="h-9 w-24 rounded-full" />
-          <Skeleton className="h-6 w-16 rounded-full" />
-        </div>
-      </CardHeader>
-      <CardContent className="flex flex-wrap items-center justify-between gap-4 border-t border-slate-100 px-5 py-4">
-        <div className="flex flex-col gap-1">
-          <Skeleton className="h-3 w-8" />
-          <Skeleton className="h-4 w-20" />
-        </div>
-        <div className="flex flex-col gap-1">
-          <Skeleton className="h-3 w-12" />
-          <Skeleton className="h-4 w-24" />
-        </div>
-        <div className="flex flex-col gap-1">
-          <Skeleton className="h-3 w-20" />
-          <Skeleton className="h-4 w-28" />
-        </div>
-        <div className="flex flex-col gap-1">
-          <Skeleton className="h-3 w-16" />
-          <Skeleton className="h-4 w-32" />
-        </div>
-      </CardContent>
-    </Card>
-  )
-}
-
-/**
- * Gera array de números de página para exibição.
- * Mostra primeira, última e páginas próximas à atual com reticências.
- */
-function generatePageNumbers(currentPage: number, totalPages: number): (number | "...")[] {
-  if (totalPages <= 7) {
-    return Array.from({ length: totalPages }, (_, i) => i + 1)
-  }
-
-  const pages: (number | "...")[] = []
-
-  // Sempre mostra a primeira página
-  pages.push(1)
-
-  if (currentPage > 3) {
-    pages.push("...")
-  }
-
-  // Páginas próximas à atual
-  const start = Math.max(2, currentPage - 1)
-  const end = Math.min(totalPages - 1, currentPage + 1)
-
-  for (let i = start; i <= end; i++) {
-    if (!pages.includes(i)) {
-      pages.push(i)
-    }
-  }
-
-  if (currentPage < totalPages - 2) {
-    pages.push("...")
-  }
-
-  // Sempre mostra a última página
-  if (!pages.includes(totalPages)) {
-    pages.push(totalPages)
-  }
-
-  return pages
-}
diff --git a/src/components/quick-actions/quick-create-device-dialog.tsx b/src/components/quick-actions/quick-create-device-dialog.tsx
deleted file mode 100644
index 12a32ba..0000000
--- a/src/components/quick-actions/quick-create-device-dialog.tsx
+++ /dev/null
@@ -1,270 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Textarea } from "@/components/ui/textarea"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Button } from "@/components/ui/button"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { Spinner } from "@/components/ui/spinner"
-
-type QuickCreateDeviceDialogProps = {
-  open: boolean
-  tenantId: string
-  viewerId: string | null
-  onOpenChange(open: boolean): void
-  initialCompanySlug?: string | null
-  onSuccess?(payload: { companySlug?: string | null }): void
-}
-
-const DEVICE_TYPE_OPTIONS = [
-  { value: "mobile", label: "Celular" },
-  { value: "desktop", label: "Desktop" },
-  { value: "tablet", label: "Tablet" },
-] as const
-
-type DeviceTypeOption = (typeof DEVICE_TYPE_OPTIONS)[number]["value"]
-
-export function QuickCreateDeviceDialog({
-  open,
-  tenantId,
-  viewerId,
-  onOpenChange,
-  initialCompanySlug = null,
-  onSuccess,
-}: QuickCreateDeviceDialogProps) {
-  const [name, setName] = useState("")
-  const [identifier, setIdentifier] = useState("")
-  const [deviceType, setDeviceType] = useState<DeviceTypeOption>("mobile")
-  const [platform, setPlatform] = useState("")
-  const [companySlug, setCompanySlug] = useState<string | null>(null)
-  const [serials, setSerials] = useState("")
-  const [notes, setNotes] = useState("")
-  const [isActive, setIsActive] = useState(true)
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  const saveDeviceProfile = useMutation(api.devices.saveDeviceProfile)
-  const canQueryCompanies = open && Boolean(viewerId)
-  const companies = useQuery(
-    api.companies.list,
-    canQueryCompanies ? { tenantId, viewerId: viewerId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; name: string; slug?: string }> | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    if (!companies) return []
-    return companies
-      .map((company) => ({
-        value: company.slug ?? company.id,
-        label: company.name,
-      }))
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-  }, [companies])
-
-  useEffect(() => {
-    if (open) {
-      setCompanySlug(initialCompanySlug ?? null)
-    }
-  }, [initialCompanySlug, open])
-
-  const resetForm = () => {
-    setName("")
-    setIdentifier("")
-    setDeviceType("mobile")
-    setPlatform("")
-    setCompanySlug(initialCompanySlug ?? null)
-    setSerials("")
-    setNotes("")
-    setIsActive(true)
-  }
-
-  const handleClose = () => {
-    if (isSubmitting) return
-    resetForm()
-    onOpenChange(false)
-  }
-
-  const handleSubmit = async () => {
-    if (!viewerId) {
-      toast.error("Não foi possível identificar o usuário atual.")
-      return
-    }
-    const trimmedName = name.trim()
-    if (trimmedName.length < 3) {
-      toast.error("Informe um nome com ao menos 3 caracteres.")
-      return
-    }
-    const identifierValue = (identifier.trim() || trimmedName).trim()
-    const platformValue = platform.trim()
-    const serialList = serials
-      .split(/\r?\n|,|;/)
-      .map((entry) => entry.trim())
-      .filter(Boolean)
-    const selectedCompany = (companies ?? []).find((company) => (company.slug ?? company.id) === companySlug) ?? null
-
-    try {
-      setIsSubmitting(true)
-      await saveDeviceProfile({
-        tenantId,
-        actorId: viewerId as Id<"users">,
-        displayName: trimmedName,
-        hostname: identifierValue,
-        deviceType,
-        devicePlatform: platformValue || undefined,
-        osName: platformValue || undefined,
-        serialNumbers: serialList.length > 0 ? serialList : undefined,
-        companyId: selectedCompany ? (selectedCompany.id as Id<"companies">) : undefined,
-        companySlug: selectedCompany?.slug ?? undefined,
-        status: "unknown",
-        isActive,
-        profile: notes.trim() ? { notes: notes.trim() } : undefined,
-      })
-      toast.success("Dispositivo criado com sucesso.")
-      onSuccess?.({ companySlug: selectedCompany?.slug ?? null })
-      resetForm()
-      onOpenChange(false)
-    } catch (error) {
-      console.error("Failed to create quick device", error)
-      toast.error("Não foi possível criar o dispositivo.")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  return (
-    <Dialog open={open} onOpenChange={(next) => (next ? onOpenChange(next) : handleClose())}>
-      <DialogContent className="max-w-lg space-y-4">
-        <DialogHeader>
-          <DialogTitle>Novo dispositivo</DialogTitle>
-          <DialogDescription>
-            Registre celulares, tablets ou outros ativos sem agente instalado. Você continuará nesta página até concluir.
-          </DialogDescription>
-        </DialogHeader>
-        <div className="grid gap-4">
-          <div className="grid gap-2">
-            <label htmlFor="quick-device-name" className="text-sm font-medium text-slate-700">
-              Nome do dispositivo
-            </label>
-            <Input
-              id="quick-device-name"
-              value={name}
-              onChange={(event) => setName(event.target.value)}
-              placeholder="iPhone da Ana"
-              autoFocus
-              disabled={isSubmitting}
-            />
-          </div>
-          <div className="grid gap-2">
-            <label htmlFor="quick-device-identifier" className="text-sm font-medium text-slate-700">
-              Identificador (hostname)
-            </label>
-            <Input
-              id="quick-device-identifier"
-              value={identifier}
-              onChange={(event) => setIdentifier(event.target.value)}
-              placeholder="ana-iphone"
-              disabled={isSubmitting}
-            />
-            <p className="text-xs text-slate-500">Caso vazio, usaremos o nome como identificador.</p>
-          </div>
-          <div className="grid gap-2 sm:grid-cols-2 sm:gap-4">
-            <div className="grid gap-2">
-              <label className="text-sm font-medium text-slate-700">Tipo</label>
-              <Select value={deviceType} onValueChange={(value) => setDeviceType(value as DeviceTypeOption)} disabled={isSubmitting}>
-                <SelectTrigger>
-                  <SelectValue />
-                </SelectTrigger>
-                <SelectContent>
-                  {DEVICE_TYPE_OPTIONS.map((option) => (
-                    <SelectItem key={option.value} value={option.value}>
-                      {option.label}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-            <div className="grid gap-2">
-              <label htmlFor="quick-device-platform" className="text-sm font-medium text-slate-700">
-                Plataforma
-              </label>
-              <Input
-                id="quick-device-platform"
-                value={platform}
-                onChange={(event) => setPlatform(event.target.value)}
-                placeholder="iOS 18, Android 15, Windows 11"
-                disabled={isSubmitting}
-              />
-            </div>
-          </div>
-          <div className="grid gap-2">
-            <label className="text-sm font-medium text-slate-700">Empresa</label>
-            <SearchableCombobox
-              value={companySlug}
-              onValueChange={setCompanySlug}
-              options={companyOptions}
-              placeholder="Sem empresa"
-              searchPlaceholder="Buscar empresa..."
-              emptyText={companies && companies.length === 0 ? "Nenhuma empresa cadastrada" : "Nenhum resultado"}
-              allowClear
-              clearLabel="Sem empresa"
-              disabled={isSubmitting || !companies}
-            />
-          </div>
-          <div className="grid gap-2">
-            <label htmlFor="quick-device-serials" className="text-sm font-medium text-slate-700">
-              Seriais / IMEI
-            </label>
-            <Textarea
-              id="quick-device-serials"
-              value={serials}
-              onChange={(event) => setSerials(event.target.value)}
-              placeholder="Separe múltiplos valores com quebra de linha"
-              disabled={isSubmitting}
-            />
-          </div>
-          <div className="grid gap-2">
-            <label htmlFor="quick-device-notes" className="text-sm font-medium text-slate-700">
-              Observações
-            </label>
-            <Textarea
-              id="quick-device-notes"
-              value={notes}
-              onChange={(event) => setNotes(event.target.value)}
-              placeholder="Informações adicionais para a equipe"
-              disabled={isSubmitting}
-            />
-          </div>
-          <label className="flex items-center gap-2 text-sm text-slate-700">
-            <Checkbox
-              checked={isActive}
-              onCheckedChange={(value) => setIsActive(value === true || value === "indeterminate")}
-              disabled={isSubmitting}
-            />
-            <span>Ativo</span>
-          </label>
-        </div>
-        <DialogFooter className="gap-2 sm:gap-2">
-          <Button type="button" variant="outline" onClick={handleClose} disabled={isSubmitting}>
-            Cancelar
-          </Button>
-          <Button type="button" onClick={handleSubmit} disabled={isSubmitting || name.trim().length < 3} className="gap-2">
-            {isSubmitting ? (
-              <>
-                <Spinner className="size-4" />
-                Salvando...
-              </>
-            ) : (
-              "Cadastrar dispositivo"
-            )}
-          </Button>
-        </DialogFooter>
-      </DialogContent>
-    </Dialog>
-  )
-}
diff --git a/src/components/quick-actions/quick-create-user-dialog.tsx b/src/components/quick-actions/quick-create-user-dialog.tsx
deleted file mode 100644
index 4b26215..0000000
--- a/src/components/quick-actions/quick-create-user-dialog.tsx
+++ /dev/null
@@ -1,300 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { toast } from "sonner"
-
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { Button } from "@/components/ui/button"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-
-type QuickCreateUserDialogProps = {
-  open: boolean
-  onOpenChange(open: boolean): void
-  tenantId: string
-  viewerId: string | null
-  onSuccess?(payload: { email: string }): void
-}
-
-type PortalRole = "MANAGER" | "COLLABORATOR"
-
-const ROLE_OPTIONS: ReadonlyArray<{ value: PortalRole; label: string }> = [
-  { value: "MANAGER", label: "Gestor" },
-  { value: "COLLABORATOR", label: "Colaborador" },
-]
-
-const ROLE_TO_PAYLOAD: Record<PortalRole, "manager" | "collaborator"> = {
-  MANAGER: "manager",
-  COLLABORATOR: "collaborator",
-}
-
-const NO_COMPANY_VALUE = "__none__"
-const NO_MANAGER_VALUE = "__no_manager__"
-
-type QuickUserFormState = {
-  name: string
-  email: string
-  jobTitle: string
-  role: PortalRole
-  companyId: string
-  managerId: string
-}
-
-function defaultForm(): QuickUserFormState {
-  return {
-    name: "",
-    email: "",
-    jobTitle: "",
-    role: "COLLABORATOR",
-    companyId: NO_COMPANY_VALUE,
-    managerId: NO_MANAGER_VALUE,
-  }
-}
-
-export function QuickCreateUserDialog({ open, onOpenChange, tenantId, viewerId, onSuccess }: QuickCreateUserDialogProps) {
-  const [form, setForm] = useState<QuickUserFormState>(defaultForm)
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  const canQuery = open && Boolean(viewerId)
-  const companies = useQuery(
-    api.companies.list,
-    canQuery ? { tenantId, viewerId: viewerId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; name: string; slug?: string }> | undefined
-  const customers = useQuery(
-    api.users.listCustomers,
-    canQuery ? { tenantId, viewerId: viewerId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; name: string; email: string; role: string }> | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: NO_COMPANY_VALUE, label: "Sem empresa vinculada" }]
-    if (!companies) return base
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      ...base,
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const managerOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: NO_MANAGER_VALUE, label: "Sem gestor" }]
-    if (!customers) return base
-    const managers = customers.filter((user) => user.role === "MANAGER")
-    return [
-      ...base,
-      ...managers.map((manager) => ({
-        value: manager.id,
-        label: manager.name,
-        description: manager.email,
-      })),
-    ]
-  }, [customers])
-
-  const resetForm = () => {
-    setForm(defaultForm)
-  }
-
-  const handleClose = () => {
-    if (isSubmitting) return
-    resetForm()
-    onOpenChange(false)
-  }
-
-  const handleSubmit = async (event: React.FormEvent<HTMLFormElement>) => {
-    event.preventDefault()
-    if (!viewerId) {
-      toast.error("Não foi possível identificar o usuário atual.")
-      return
-    }
-    const name = form.name.trim()
-    const email = form.email.trim().toLowerCase()
-    if (!name) {
-      toast.error("Informe o nome do usuário.")
-      return
-    }
-    if (!email || !email.includes("@")) {
-      toast.error("Informe um e-mail válido.")
-      return
-    }
-    const jobTitle = form.jobTitle.trim()
-    const managerId = form.managerId !== NO_MANAGER_VALUE ? form.managerId : null
-    const companyId = form.companyId !== NO_COMPANY_VALUE ? form.companyId : null
-
-    const payload = {
-      name,
-      email,
-      role: ROLE_TO_PAYLOAD[form.role],
-      tenantId,
-      jobTitle: jobTitle || null,
-      managerId,
-    }
-
-    setIsSubmitting(true)
-    try {
-      const response = await fetch("/api/admin/users", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        credentials: "include",
-        body: JSON.stringify(payload),
-      })
-      if (!response.ok) {
-        const data = await response.json().catch(() => null)
-        throw new Error(data?.error ?? "Não foi possível criar o usuário.")
-      }
-      const data = (await response.json()) as { user: { email: string }; temporaryPassword?: string }
-
-      if (companyId) {
-        const assignResponse = await fetch("/api/admin/users/assign-company", {
-          method: "POST",
-          headers: { "Content-Type": "application/json" },
-          credentials: "include",
-          body: JSON.stringify({ email, companyId }),
-        })
-        if (!assignResponse.ok) {
-          const assignData = await assignResponse.json().catch(() => null)
-          toast.error(assignData?.error ?? "Usuário criado, mas não foi possível vinculá-lo à empresa.")
-        }
-      }
-
-      resetForm()
-      onOpenChange(false)
-      onSuccess?.({ email })
-      toast.success("Usuário criado com sucesso.", {
-        description: data.temporaryPassword ? `Senha temporária: ${data.temporaryPassword}` : undefined,
-        action: data.temporaryPassword
-          ? {
-              label: "Copiar",
-              onClick: async () => {
-                try {
-                  await navigator.clipboard?.writeText?.(data.temporaryPassword ?? "")
-                  toast.success("Senha copiada para a área de transferência.")
-                } catch (error) {
-                  const message = error instanceof Error ? error.message : "Não foi possível copiar a senha."
-                  toast.error(message)
-                }
-              },
-            }
-          : undefined,
-      })
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Erro ao criar usuário."
-      toast.error(message)
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  return (
-    <Dialog open={open} onOpenChange={(next) => (next ? onOpenChange(next) : handleClose())}>
-      <DialogContent className="max-w-lg space-y-6">
-        <DialogHeader>
-          <DialogTitle>Novo usuário</DialogTitle>
-          <DialogDescription>Crie acessos para gestores ou colaboradores sem sair da página atual.</DialogDescription>
-        </DialogHeader>
-        <form className="space-y-5" onSubmit={handleSubmit}>
-          <div className="grid gap-2">
-            <Label htmlFor="quick-user-name">Nome</Label>
-            <Input
-              id="quick-user-name"
-              value={form.name}
-              onChange={(event) => setForm((prev) => ({ ...prev, name: event.target.value }))}
-              placeholder="Nome completo"
-              disabled={isSubmitting}
-              required
-            />
-          </div>
-          <div className="grid gap-2">
-            <Label htmlFor="quick-user-email">E-mail</Label>
-            <Input
-              id="quick-user-email"
-              type="email"
-              value={form.email}
-              onChange={(event) => setForm((prev) => ({ ...prev, email: event.target.value }))}
-              placeholder="usuario@empresa.com"
-              disabled={isSubmitting}
-              required
-            />
-          </div>
-          <div className="grid gap-2">
-            <Label htmlFor="quick-user-job-title">Cargo</Label>
-            <Input
-              id="quick-user-job-title"
-              value={form.jobTitle}
-              onChange={(event) => setForm((prev) => ({ ...prev, jobTitle: event.target.value }))}
-              placeholder="Ex.: Analista de Suporte"
-              disabled={isSubmitting}
-            />
-          </div>
-          <div className="grid gap-2">
-            <Label>Papel</Label>
-            <Select
-              value={form.role}
-              onValueChange={(value) => setForm((prev) => ({ ...prev, role: value as PortalRole }))}
-              disabled={isSubmitting}
-            >
-              <SelectTrigger>
-                <SelectValue placeholder="Selecione" />
-              </SelectTrigger>
-              <SelectContent>
-                {ROLE_OPTIONS.map((option) => (
-                  <SelectItem key={option.value} value={option.value}>
-                    {option.label}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          </div>
-          <div className="grid gap-2">
-            <Label>Gestor direto</Label>
-            <SearchableCombobox
-              value={form.managerId}
-              onValueChange={(value) =>
-                setForm((prev) => ({
-                  ...prev,
-                  managerId: value === null ? NO_MANAGER_VALUE : value,
-                }))
-              }
-              options={managerOptions}
-              placeholder="Sem gestor definido"
-              searchPlaceholder="Buscar gestor..."
-              disabled={isSubmitting || !customers}
-              allowClear
-              clearLabel="Remover gestor"
-            />
-          </div>
-          <div className="grid gap-2">
-            <Label>Empresa vinculada</Label>
-            <SearchableCombobox
-              value={form.companyId}
-              onValueChange={(value) =>
-                setForm((prev) => ({
-                  ...prev,
-                  companyId: value === null ? NO_COMPANY_VALUE : value,
-                }))
-              }
-              options={companyOptions}
-              placeholder="Sem empresa vinculada"
-              searchPlaceholder="Buscar empresa..."
-              disabled={isSubmitting || !companies}
-            />
-          </div>
-          <DialogFooter className="gap-2 sm:gap-0">
-            <Button type="button" variant="ghost" onClick={handleClose} disabled={isSubmitting}>
-              Cancelar
-            </Button>
-            <Button type="submit" disabled={isSubmitting}>
-              {isSubmitting ? "Criando..." : "Criar usuário"}
-            </Button>
-          </DialogFooter>
-        </form>
-      </DialogContent>
-    </Dialog>
-  )
-}
diff --git a/src/components/reports/backlog-report.tsx b/src/components/reports/backlog-report.tsx
deleted file mode 100644
index 9345f29..0000000
--- a/src/components/reports/backlog-report.tsx
+++ /dev/null
@@ -1,286 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-import { IconInbox, IconAlertTriangle, IconFilter } from "@tabler/icons-react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import {
-  Card,
-  CardContent,
-  CardDescription,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Badge } from "@/components/ui/badge"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { Pie, PieChart, Bar, BarChart, CartesianGrid, XAxis } from "recharts"
-import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { ReportsFilterToolbar } from "@/components/reports/report-filter-toolbar"
-import { ReportScheduleDrawer } from "@/components/reports/report-schedule-drawer"
-
-const PRIORITY_LABELS: Record<string, string> = {
-  LOW: "Baixa",
-  MEDIUM: "Média",
-  HIGH: "Alta",
-  URGENT: "Crítica",
-}
-
-const STATUS_LABELS: Record<string, string> = {
-  PENDING: "Pendentes",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausados",
-  RESOLVED: "Resolvidos",
-}
-
-const queueBacklogChartConfig = {
-  total: {
-    label: "Chamados totais",
-  },
-}
-
-export function BacklogReport() {
-  const [timeRange, setTimeRange] = useState<"90d" | "30d" | "7d">("90d")
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const [schedulerOpen, setSchedulerOpen] = useState(false)
-  const [dateFrom, setDateFrom] = useState<string | null>(null)
-  const [dateTo, setDateTo] = useState<string | null>(null)
-  const { session, convexUserId, isStaff, isAdmin } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const enabled = Boolean(isStaff && convexUserId)
-
-  const dateRangeFilters = useMemo(() => {
-    const filters: { dateFrom?: string; dateTo?: string } = {}
-    if (dateFrom) filters.dateFrom = dateFrom
-    if (dateTo) filters.dateTo = dateTo
-    return filters
-  }, [dateFrom, dateTo])
-
-  const data = useQuery(
-    api.reports.backlogOverview,
-    enabled
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-          ...dateRangeFilters,
-        }
-      : "skip"
-  )
-  const companies = useQuery(
-    api.companies.list,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-  const mostCriticalPriority = useMemo(() => {
-    if (!data) return null
-    const entries = Object.entries(data.priorityCounts) as Array<[string, number]>
-    if (entries.length === 0) return null
-    return entries.reduce((prev, current) => (current[1] > prev[1] ? current : prev))
-  }, [data])
-
-  const exportHref = useMemo(() => {
-    const params = new URLSearchParams()
-    params.set("range", timeRange)
-    if (companyId !== "all") params.set("companyId", companyId)
-    if (dateFrom) params.set("dateFrom", dateFrom)
-    if (dateTo) params.set("dateTo", dateTo)
-    return `/api/reports/backlog.xlsx?${params.toString()}`
-  }, [companyId, dateFrom, dateTo, timeRange])
-
-  if (!data) {
-    return (
-      <div className="space-y-6">
-        {Array.from({ length: 3 }).map((_, index) => (
-          <Skeleton key={index} className="h-32 rounded-2xl" />
-        ))}
-      </div>
-    )
-  }
-
-  return (
-    <div className="space-y-8">
-      {isAdmin ? (
-        <ReportScheduleDrawer
-          open={schedulerOpen}
-          onOpenChange={setSchedulerOpen}
-          defaultReports={["backlog"]}
-          defaultRange={timeRange}
-          defaultCompanyId={companyId === "all" ? null : companyId}
-          companyOptions={companyOptions}
-        />
-      ) : null}
-      <ReportsFilterToolbar
-        companyId={companyId}
-        onCompanyChange={(value) => setCompanyId(value)}
-        companyOptions={companyOptions}
-        timeRange={timeRange}
-        onTimeRangeChange={(value) => {
-          setTimeRange(value as "90d" | "30d" | "7d")
-          setDateFrom(null)
-          setDateTo(null)
-        }}
-        dateFrom={dateFrom}
-        dateTo={dateTo}
-        onDateRangeChange={({ from, to }) => {
-          setDateFrom(from)
-          setDateTo(to)
-        }}
-        exportHref={exportHref}
-        onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
-      />
-      <div className="grid gap-4 md:grid-cols-3">
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconInbox className="size-4 text-neutral-500" /> Tickets em aberto
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Backlog total em atendimento.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totalOpen}</CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconAlertTriangle className="size-4 text-amber-500" /> Prioridade predominante
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Volume por prioridade no backlog.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-xl font-semibold text-neutral-900">
-            {mostCriticalPriority ? (
-              <span>
-                {PRIORITY_LABELS[mostCriticalPriority[0]] ?? mostCriticalPriority[0]} ({mostCriticalPriority[1]})
-              </span>
-            ) : (
-              "—"
-            )}
-          </CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconFilter className="size-4 text-neutral-500" /> Status acompanhados
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Distribuição dos tickets por status.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-xl font-semibold text-neutral-900">
-            {Object.keys(data.statusCounts).length}
-          </CardContent>
-        </Card>
-      </div>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Status do backlog</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Acompanhe a evolução dos tickets pelas fases do fluxo de atendimento.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
-            {(Object.entries(data.statusCounts) as Array<[string, number]>).map(([status, total]) => (
-              <div key={status} className="rounded-xl border border-slate-200 p-4">
-                <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                  {STATUS_LABELS[status] ?? status}
-                </p>
-                <p className="mt-2 text-2xl font-semibold text-neutral-900">{total}</p>
-              </div>
-            ))}
-          </div>
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Backlog por prioridade</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Analise a pressão de atendimento conforme o nível de urgência.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {Object.keys(data.priorityCounts).length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">Sem dados para o período.</p>
-          ) : (
-            <div className="grid gap-6 md:grid-cols-[1.2fr_1fr]">
-              <ChartContainer config={{}} className="aspect-auto h-[260px] w-full">
-                <PieChart>
-                  <ChartTooltip content={<ChartTooltipContent hideLabel />} />
-                  <Pie
-                    data={(Object.entries(data.priorityCounts) as Array<[string, number]>).map(([priority, total]) => ({ name: PRIORITY_LABELS[priority] ?? priority, total, fill: `var(--chart-${{LOW:1,MEDIUM:2,HIGH:3,URGENT:4}[priority as keyof typeof PRIORITY_LABELS]||5})` }))}
-                    dataKey="total"
-                    nameKey="name"
-                    label
-                  />
-                </PieChart>
-              </ChartContainer>
-              <ul className="space-y-3">
-                {(Object.entries(data.priorityCounts) as Array<[string, number]>).map(([priority, total]) => (
-                  <li key={priority} className="flex items-center justify-between rounded-xl border border-slate-200 px-4 py-3">
-                    <span className="text-sm font-medium text-neutral-800">{PRIORITY_LABELS[priority] ?? priority}</span>
-                    <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">{total} ticket{total === 1 ? "" : "s"}</Badge>
-                  </li>
-                ))}
-              </ul>
-            </div>
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Filas com maior backlog</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Identifique onde concentrar esforços de atendimento.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {data.queueCounts.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Nenhuma fila com tickets abertos no momento.
-            </p>
-          ) : (
-            <ChartContainer config={queueBacklogChartConfig} className="aspect-auto h-[260px] w-full">
-              <BarChart
-                data={data.queueCounts.map((q: { name: string; total: number }) => ({ name: q.name, total: q.total }))}
-                margin={{ top: 8, left: 20, right: 20, bottom: 56 }}
-                barCategoryGap={16}
-              >
-                <CartesianGrid vertical={false} />
-                <XAxis
-                  dataKey="name"
-                  tickLine={false}
-                  axisLine={false}
-                  tickMargin={24}
-                  interval={0}
-                  angle={-30}
-                  height={80}
-                />
-                <Bar dataKey="total" fill="var(--chart-5)" radius={[4, 4, 0, 0]} />
-                <ChartTooltip content={<ChartTooltipContent className="w-[180px]" nameKey="total" />} />
-              </BarChart>
-            </ChartContainer>
-          )}
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
diff --git a/src/components/reports/category-report.tsx b/src/components/reports/category-report.tsx
deleted file mode 100644
index c1fb78a..0000000
--- a/src/components/reports/category-report.tsx
+++ /dev/null
@@ -1,330 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-import { Bar, BarChart, CartesianGrid, XAxis, YAxis } from "recharts"
-import { Layers3, PieChart as PieChartIcon, Award } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { ReportsFilterToolbar } from "@/components/reports/report-filter-toolbar"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Badge } from "@/components/ui/badge"
-import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
-import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from "@/components/ui/table"
-import { ReportScheduleDrawer } from "@/components/reports/report-schedule-drawer"
-
-type CategoryInsightsResponse = {
-  rangeDays: number
-  totalTickets: number
-  categories: Array<{
-    id: string | null
-    name: string
-    total: number
-    resolved: number
-    topAgent: { id: string | null; name: string | null; total: number } | null
-    agents: Array<{ id: string | null; name: string | null; total: number }>
-  }>
-  spotlight: {
-    categoryId: string | null
-    categoryName: string
-    agentId: string | null
-    agentName: string | null
-    tickets: number
-  } | null
-}
-
-const numberFormatter = new Intl.NumberFormat("pt-BR")
-const percentFormatter = new Intl.NumberFormat("pt-BR", { maximumFractionDigits: 1 })
-
-const chartConfig = {
-  tickets: {
-    label: "Tickets",
-    color: "hsl(var(--chart-1))",
-  },
-} as const
-
-export function CategoryReport() {
-  const { session, convexUserId, isStaff, isAdmin } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const [timeRange, setTimeRange] = useState<"90d" | "30d" | "7d">("90d")
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const [schedulerOpen, setSchedulerOpen] = useState(false)
-  const [dateFrom, setDateFrom] = useState<string | null>(null)
-  const [dateTo, setDateTo] = useState<string | null>(null)
-  const enabled = Boolean(isStaff && convexUserId)
-
-  const dateRangeFilters = useMemo(() => {
-    const filters: { dateFrom?: string; dateTo?: string } = {}
-    if (dateFrom) filters.dateFrom = dateFrom
-    if (dateTo) filters.dateTo = dateTo
-    return filters
-  }, [dateFrom, dateTo])
-
-  const companyFilter = companyId !== "all" ? (companyId as Id<"companies">) : undefined
-
-  const data = useQuery(
-    api.reports.categoryInsights,
-    enabled
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyFilter,
-          ...dateRangeFilters,
-        }
-      : "skip"
-  ) as CategoryInsightsResponse | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip",
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) return base
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const categories = data?.categories ?? []
-  const leadingCategory = categories[0] ?? null
-  const spotlight = data?.spotlight ?? null
-
-  const chartData = categories.length
-    ? categories.slice(0, 8).map((category) => ({
-        name: category.name,
-        tickets: category.total,
-        topAgent: category.topAgent?.name ?? "—",
-        agentTickets: category.topAgent?.total ?? 0,
-      }))
-    : []
-
-  const tableData = categories.slice(0, 10)
-  const totalTickets = data?.totalTickets ?? 0
-
-  const chartHeight = Math.max(240, chartData.length * 48)
-
-  const exportHref = useMemo(() => {
-    const params = new URLSearchParams()
-    params.set("range", timeRange)
-    if (companyId !== "all") params.set("companyId", companyId)
-    if (dateFrom) params.set("dateFrom", dateFrom)
-    if (dateTo) params.set("dateTo", dateTo)
-    return `/api/reports/category-insights.xlsx?${params.toString()}`
-  }, [companyId, dateFrom, dateTo, timeRange])
-
-  const summarySkeleton = (
-    <div className="grid gap-4 md:grid-cols-3">
-      {Array.from({ length: 3 }).map((_, index) => (
-        <Card key={index} className="border-slate-200">
-          <CardContent className="space-y-3 p-6">
-            <Skeleton className="h-4 w-32" />
-            <Skeleton className="h-8 w-24" />
-          </CardContent>
-        </Card>
-      ))}
-    </div>
-  )
-
-  return (
-    <div className="space-y-8">
-      {!data ? (
-        summarySkeleton
-      ) : (
-        <div className="grid gap-4 md:grid-cols-3">
-          <Card className="border-slate-200">
-            <CardContent className="space-y-3 p-6">
-              <div className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                <Layers3 className="size-4" /> Tickets analisados
-              </div>
-              <p className="text-3xl font-semibold text-neutral-900">{numberFormatter.format(totalTickets)}</p>
-              <p className="text-xs text-neutral-500">Últimos {data.rangeDays} dias</p>
-            </CardContent>
-          </Card>
-          <Card className="border-slate-200">
-            <CardContent className="space-y-3 p-6">
-              <div className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                <PieChartIcon className="size-4" /> Categoria líder
-              </div>
-              <p className="text-lg font-semibold text-neutral-900">{leadingCategory ? leadingCategory.name : "—"}</p>
-              <p className="text-sm text-neutral-600">
-                {leadingCategory
-                  ? `${numberFormatter.format(leadingCategory.total)} chamados (${percentFormatter.format(
-                      totalTickets > 0 ? (leadingCategory.total / totalTickets) * 100 : 0,
-                    )}%)`
-                  : "Sem registros no período."}
-              </p>
-            </CardContent>
-          </Card>
-          <Card className="border-slate-200">
-            <CardContent className="space-y-3 p-6">
-              <div className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                <Award className="size-4" /> Agente destaque
-              </div>
-              <p className="text-lg font-semibold text-neutral-900">{spotlight?.agentName ?? "—"}</p>
-              <p className="text-sm text-neutral-600">
-                {spotlight
-                  ? `${spotlight.tickets} chamados em ${spotlight.categoryName}`
-                  : "Nenhum agente se destacou neste período."}
-              </p>
-            </CardContent>
-          </Card>
-        </div>
-      )}
-
-      {isAdmin ? (
-        <ReportScheduleDrawer
-          open={schedulerOpen}
-          onOpenChange={setSchedulerOpen}
-          defaultRange={timeRange}
-          defaultCompanyId={companyId === "all" ? null : companyId}
-          companyOptions={companyOptions}
-        />
-      ) : null}
-
-      <ReportsFilterToolbar
-        companyId={companyId}
-        onCompanyChange={(value) => setCompanyId(value)}
-        companyOptions={companyOptions}
-        timeRange={timeRange}
-        onTimeRangeChange={(value) => {
-          setTimeRange(value as "90d" | "30d" | "7d")
-          setDateFrom(null)
-          setDateTo(null)
-        }}
-        dateFrom={dateFrom}
-        dateTo={dateTo}
-        onDateRangeChange={({ from, to }) => {
-          setDateFrom(from)
-          setDateTo(to)
-        }}
-        exportHref={exportHref}
-        onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
-      />
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Categorias mais atendidas</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Compare o volume de solicitações por categoria e identifique quais agentes concentram o atendimento de cada tema.
-          </CardDescription>
-        </CardHeader>
-        <CardContent className="space-y-6">
-          {!data ? (
-            <div className="space-y-4">
-              <Skeleton className="h-[260px] w-full rounded-2xl" />
-              <Skeleton className="h-48 w-full rounded-2xl" />
-            </div>
-          ) : data.categories.length === 0 ? (
-            <div className="rounded-2xl border border-dashed border-slate-200 bg-slate-50/70 p-8 text-center text-sm text-neutral-500">
-              Nenhum ticket encontrado para o período selecionado.
-            </div>
-          ) : (
-            <>
-              <div className="grid gap-6 lg:grid-cols-[1.2fr_1fr]">
-                <ChartContainer config={chartConfig} className="h-full w-full" style={{ minHeight: chartHeight }}>
-                  <BarChart data={chartData} layout="vertical" margin={{ right: 16, left: 0 }}>
-                    <CartesianGrid strokeDasharray="3 3" horizontal={false} />
-                    <XAxis type="number" hide domain={[0, "dataMax"]} />
-                    <YAxis dataKey="name" type="category" tickLine={false} axisLine={false} width={160} />
-                    <ChartTooltip
-                      cursor={{ fill: "hsl(var(--muted))" }}
-                      content={
-                        <ChartTooltipContent
-                          formatter={(value, name, item) => (
-                            <div className="flex w-full flex-col gap-1">
-                              <span className="text-xs text-muted-foreground">{item?.payload?.topAgent ?? "Sem responsável"}</span>
-                              <span className="font-semibold text-foreground">
-                                {numberFormatter.format(Number(value))} tickets
-                              </span>
-                            </div>
-                          )}
-                        />
-                      }
-                    />
-                    <Bar dataKey="tickets" fill="var(--color-tickets)" radius={[0, 6, 6, 0]} barSize={20} />
-                  </BarChart>
-                </ChartContainer>
-
-                <div className="space-y-3">
-                  <h4 className="text-sm font-semibold text-neutral-900">Agentes por categoria</h4>
-                  <div className="space-y-3">
-                    {tableData.slice(0, 4).map((category) => {
-                      const share = totalTickets > 0 ? (category.total / totalTickets) * 100 : 0
-                      const agent = category.topAgent
-                      return (
-                        <div key={`${category.id ?? "uncategorized"}-card`} className="rounded-2xl border border-slate-200 bg-slate-50/70 p-4">
-                          <div className="flex items-center justify-between gap-2">
-                            <div>
-                              <p className="text-sm font-semibold text-neutral-900">{category.name}</p>
-                              <p className="text-xs text-neutral-500">{numberFormatter.format(category.total)} tickets · {percentFormatter.format(share)}%</p>
-                            </div>
-                            <Badge variant="outline" className="rounded-full px-3 py-1 text-xs font-semibold">
-                              {agent?.name ?? "Sem responsável"}
-                            </Badge>
-                          </div>
-                          <p className="mt-2 text-xs text-neutral-500">
-                            {agent ? `${numberFormatter.format(agent.total)} chamados atribuídos a ${agent.name ?? "—"}` : "Sem agentes atribuídos."}
-                          </p>
-                        </div>
-                      )
-                    })}
-                  </div>
-                </div>
-              </div>
-
-              <div className="rounded-2xl border border-slate-200">
-                <Table>
-                  <TableHeader>
-                    <TableRow>
-                      <TableHead>Categoria</TableHead>
-                      <TableHead className="text-right">Tickets</TableHead>
-                      <TableHead className="text-right">Participação</TableHead>
-                      <TableHead className="text-right">Agente destaque</TableHead>
-                    </TableRow>
-                  </TableHeader>
-                  <TableBody>
-                    {tableData.map((category) => {
-                      const share = totalTickets > 0 ? (category.total / totalTickets) * 100 : 0
-                      return (
-                        <TableRow key={category.id ?? `sem-categoria-${category.name}`}>
-                          <TableCell className="font-medium text-neutral-900">{category.name}</TableCell>
-                          <TableCell className="text-right font-mono text-sm">{numberFormatter.format(category.total)}</TableCell>
-                          <TableCell className="text-right text-sm text-neutral-600">{percentFormatter.format(share)}%</TableCell>
-                          <TableCell className="text-right text-sm text-neutral-700">
-                            {category.topAgent ? (
-                              <div className="flex flex-col items-end">
-                                <span className="font-semibold text-neutral-900">{category.topAgent.name ?? "—"}</span>
-                                <span className="text-xs text-neutral-500">{category.topAgent.total} chamados</span>
-                              </div>
-                            ) : (
-                              <span className="text-neutral-400">Sem responsável</span>
-                            )}
-                          </TableCell>
-                        </TableRow>
-                      )
-                    })}
-                  </TableBody>
-                </Table>
-              </div>
-            </>
-          )}
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
diff --git a/src/components/reports/company-report.tsx b/src/components/reports/company-report.tsx
deleted file mode 100644
index 4b799e8..0000000
--- a/src/components/reports/company-report.tsx
+++ /dev/null
@@ -1,369 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import Link from "next/link"
-import { useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import {
-  ChartConfig,
-  ChartContainer,
-  ChartLegend,
-  ChartLegendContent,
-  ChartTooltip,
-  ChartTooltipContent,
-} from "@/components/ui/chart"
-import { Area, AreaChart, CartesianGrid, XAxis, Bar, BarChart, Pie, PieChart } from "recharts"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { TicketPriorityPill } from "@/components/tickets/priority-pill"
-import { TicketStatusBadge } from "@/components/tickets/status-badge"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import type { TicketPriority, TicketStatus } from "@/lib/schemas/ticket"
-
-type CompanyRecord = { id: Id<"companies">; name: string }
-
-const STATUS_LABELS: Record<string, string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em andamento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-}
-
-const TICKET_TREND_CONFIG = {
-  opened: {
-    label: "Abertos",
-    color: "var(--chart-1)",
-  },
-  resolved: {
-    label: "Resolvidos",
-    color: "var(--chart-2)",
-  },
-} satisfies ChartConfig
-
-const MACHINE_STATUS_CONFIG = {
-  online: { label: "Online", color: "var(--chart-1)" },
-  offline: { label: "Offline", color: "var(--chart-2)" },
-  stale: { label: "Sem sinal", color: "var(--chart-3)" },
-  maintenance: { label: "Manutenção", color: "var(--chart-4)" },
-  blocked: { label: "Bloqueada", color: "var(--chart-5)" },
-  deactivated: { label: "Desativada", color: "var(--chart-6)" },
-  unknown: { label: "Desconhecida", color: "var(--muted)" },
-} satisfies ChartConfig
-
-export function CompanyReport() {
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const [selectedCompany, setSelectedCompany] = usePersistentCompanyFilter("all")
-  const [timeRange, setTimeRange] = useState<"7d" | "30d" | "90d">("30d")
-
-  const companies = useQuery(
-    api.companies.list,
-    isStaff && convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as CompanyRecord[] | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id as string,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const report = useQuery(
-    api.reports.companyOverview,
-    convexUserId && isStaff
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          companyId: selectedCompany === "all" ? undefined : (selectedCompany as Id<"companies">),
-          range: timeRange,
-        }
-      : "skip"
-  )
-
-  const isLoading = selectedCompany !== "" && report === undefined
-
-  const openTickets = ((report?.tickets.open ?? []) as Array<{
-    id: string
-    reference: number
-    subject: string
-    status: string
-    priority: string
-    updatedAt: number
-  }>).slice(0, 6)
-
-  const openTicketCount = (() => {
-    const source = report?.tickets.byStatus ?? {}
-    return Object.entries(source).reduce((acc, [status, total]) => {
-      if (status === "RESOLVED") return acc
-      return acc + (typeof total === "number" ? total : 0)
-    }, 0)
-  })()
-
-  const statusData = Object.entries(report?.tickets.byStatus ?? {}).map(([status, value]) => ({
-    status,
-    value: typeof value === "number" ? value : 0,
-  }))
-
-  const osData = (report?.machines.byOs ?? []).map((item: { label: string; value: number }, index: number) => ({
-    ...item,
-    fill: `var(--chart-${(index % 6) + 1})`,
-  }))
-
-  if (!isStaff) {
-    return (
-      <Card className="border-slate-200">
-        <CardContent className="p-6">
-          <p className="text-sm text-muted-foreground">Somente a equipe interna pode acessar este relatório.</p>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  if (companies && companies.length === 0) {
-    return (
-      <Card className="border-slate-200">
-        <CardContent className="p-6">
-          <p className="text-sm text-muted-foreground">Nenhuma empresa disponível para gerar relatórios.</p>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  return (
-    <div className="space-y-8">
-      <div className="flex flex-wrap items-center justify-between gap-3">
-        <div className="space-y-1">
-          <h2 className="text-xl font-semibold text-neutral-900">Visão consolidada por empresa</h2>
-          <p className="text-sm text-neutral-500">Acompanhe tickets, inventário e colaboradores de um cliente específico.</p>
-        </div>
-        <div className="flex flex-wrap items-center gap-3">
-          <div className="w-[260px]">
-            <SearchableCombobox
-              value={selectedCompany || null}
-              onValueChange={(value) => {
-                if (value) setSelectedCompany(value)
-              }}
-              options={companyOptions}
-              placeholder="Selecionar empresa"
-              searchPlaceholder="Buscar empresa..."
-              emptyText="Nenhuma empresa encontrada."
-              disabled={!companyOptions.length}
-              triggerClassName="h-10 rounded-xl border-slate-200"
-            />
-          </div>
-          <Select value={timeRange} onValueChange={(value) => setTimeRange(value as typeof timeRange)}>
-            <SelectTrigger className="w-[160px] rounded-xl border-slate-200">
-              <SelectValue placeholder="Período" />
-            </SelectTrigger>
-            <SelectContent className="rounded-xl">
-              <SelectItem value="7d">Últimos 7 dias</SelectItem>
-              <SelectItem value="30d">Últimos 30 dias</SelectItem>
-              <SelectItem value="90d">Últimos 90 dias</SelectItem>
-            </SelectContent>
-          </Select>
-        </div>
-      </div>
-
-      {!report || isLoading ? (
-        <div className="space-y-6">
-          <Skeleton className="h-24 w-full rounded-2xl" />
-          <Skeleton className="h-72 w-full rounded-2xl" />
-          <div className="grid gap-6 md:grid-cols-2">
-            <Skeleton className="h-72 w-full rounded-2xl" />
-            <Skeleton className="h-72 w-full rounded-2xl" />
-          </div>
-        </div>
-      ) : (
-        <>
-          <div className="grid gap-4 lg:grid-cols-3">
-            <Card className="border-slate-200">
-              <CardHeader>
-                <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tickets em aberto</CardTitle>
-                <CardDescription className="text-neutral-600">Chamados associados a esta empresa.</CardDescription>
-              </CardHeader>
-              <CardContent className="text-3xl font-semibold text-neutral-900">{openTicketCount}</CardContent>
-            </Card>
-            <Card className="border-slate-200">
-              <CardHeader>
-                <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Dispositivos monitoradas</CardTitle>
-                <CardDescription className="text-neutral-600">Inventário registrado nesta empresa.</CardDescription>
-              </CardHeader>
-              <CardContent className="text-3xl font-semibold text-neutral-900">{report.machines.total}</CardContent>
-            </Card>
-            <Card className="border-slate-200">
-              <CardHeader>
-                <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Colaboradores ativos</CardTitle>
-                <CardDescription className="text-neutral-600">Usuários vinculados à empresa.</CardDescription>
-              </CardHeader>
-              <CardContent className="text-3xl font-semibold text-neutral-900">{report.users.total}</CardContent>
-            </Card>
-          </div>
-
-          <Card className="border-slate-200">
-            <CardHeader className="flex flex-col gap-2 sm:flex-row sm:items-center sm:justify-between">
-              <div>
-                <CardTitle className="text-lg font-semibold text-neutral-900">Abertura x resolução de tickets</CardTitle>
-                <CardDescription className="text-neutral-600">
-                  Comparativo diário no período selecionado.
-                </CardDescription>
-              </div>
-            </CardHeader>
-            <CardContent className="px-2 pb-6 sm:px-6">
-              <ChartContainer config={TICKET_TREND_CONFIG} className="aspect-auto h-[280px] w-full">
-                <AreaChart data={report.tickets.trend}>
-                  <defs>
-                    <linearGradient id="trendOpened" x1="0" y1="0" x2="0" y2="1">
-                      <stop offset="5%" stopColor="var(--color-opened)" stopOpacity={0.8} />
-                      <stop offset="95%" stopColor="var(--color-opened)" stopOpacity={0.1} />
-                    </linearGradient>
-                    <linearGradient id="trendResolved" x1="0" y1="0" x2="0" y2="1">
-                      <stop offset="5%" stopColor="var(--color-resolved)" stopOpacity={0.8} />
-                      <stop offset="95%" stopColor="var(--color-resolved)" stopOpacity={0.1} />
-                    </linearGradient>
-                  </defs>
-                  <CartesianGrid vertical={false} />
-                  <XAxis
-                    dataKey="date"
-                    tickLine={false}
-                    axisLine={false}
-                    tickMargin={8}
-                    minTickGap={32}
-                    tickFormatter={(value) => {
-                      const date = new Date(value)
-                      return date.toLocaleDateString("pt-BR", { day: "2-digit", month: "short" })
-                    }}
-                  />
-                  <ChartTooltip
-                    content={
-                      <ChartTooltipContent
-                        labelFormatter={(value) =>
-                          new Date(value).toLocaleDateString("pt-BR", {
-                            day: "2-digit",
-                            month: "long",
-                            year: "numeric",
-                          })
-                        }
-                      />
-                    }
-                  />
-                  <Area dataKey="opened" type="monotone" stroke="var(--color-opened)" fill="url(#trendOpened)" strokeWidth={2} />
-                  <Area dataKey="resolved" type="monotone" stroke="var(--color-resolved)" fill="url(#trendResolved)" strokeWidth={2} />
-                  <ChartLegend content={<ChartLegendContent />} />
-                </AreaChart>
-              </ChartContainer>
-            </CardContent>
-          </Card>
-
-          <div className="grid gap-6 lg:grid-cols-[1.2fr_1fr]">
-            <Card className="border-slate-200">
-              <CardHeader>
-                <CardTitle className="text-lg font-semibold text-neutral-900">Distribuição de status dos tickets</CardTitle>
-                <CardDescription className="text-neutral-600">Status atuais dos chamados da empresa.</CardDescription>
-              </CardHeader>
-              <CardContent className="px-2 pb-6 sm:px-6">
-                <ChartContainer config={{}} className="aspect-auto h-[280px] w-full">
-                  <BarChart data={statusData}>
-                    <CartesianGrid vertical={false} />
-                    <XAxis
-                      dataKey="status"
-                      tickLine={false}
-                      axisLine={false}
-                      tickMargin={8}
-                      tickFormatter={(value) => STATUS_LABELS[value] ?? value}
-                    />
-                    <ChartTooltip
-                      content={
-                        <ChartTooltipContent
-                          nameKey="value"
-                          labelFormatter={(value) => STATUS_LABELS[value] ?? value}
-                        />
-                      }
-                    />
-                    <Bar dataKey="value" fill="var(--chart-3)" radius={[4, 4, 0, 0]} />
-                  </BarChart>
-                </ChartContainer>
-              </CardContent>
-            </Card>
-
-            <Card className="border-slate-200">
-              <CardHeader>
-                <CardTitle className="text-lg font-semibold text-neutral-900">Sistemas operacionais</CardTitle>
-                <CardDescription className="text-neutral-600">Inventário das dispositivos desta empresa.</CardDescription>
-              </CardHeader>
-              <CardContent className="pb-6">
-                <ChartContainer config={MACHINE_STATUS_CONFIG} className="mx-auto aspect-square max-h-[240px]">
-                  <PieChart>
-                    <ChartTooltip content={<ChartTooltipContent hideLabel />} />
-                    <Pie data={osData} dataKey="value" nameKey="label" label />
-                  </PieChart>
-                </ChartContainer>
-              </CardContent>
-            </Card>
-          </div>
-
-          <Card className="border-slate-200">
-            <CardHeader>
-              <CardTitle className="text-lg font-semibold text-neutral-900">Tickets recentes</CardTitle>
-              <CardDescription className="text-neutral-600">Chamados em aberto para a empresa selecionada.</CardDescription>
-            </CardHeader>
-            <CardContent className="space-y-3">
-              {openTickets.length === 0 ? (
-                <p className="rounded-xl border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-                  Nenhum chamado aberto no período selecionado.
-                </p>
-              ) : (
-                <div className="space-y-3">
-                  {openTickets.map((ticket) => (
-                    <Link
-                      key={ticket.id}
-                      href={`/tickets/${ticket.id}`}
-                      className="group flex flex-wrap items-center justify-between gap-3 rounded-xl border border-slate-200 bg-white px-4 py-3 text-sm shadow-sm transition hover:-translate-y-0.5 hover:border-slate-300 hover:shadow-md focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-300 focus-visible:ring-offset-2"
-                    >
-                      <div className="min-w-0 flex-1">
-                        <p className="truncate text-sm font-semibold text-neutral-900">
-                          #{ticket.reference} · {ticket.subject}
-                        </p>
-                        <p className="text-xs text-neutral-500">
-                          Atualizado{" "}
-                          {formatDistanceToNow(new Date(ticket.updatedAt), {
-                            addSuffix: true,
-                            locale: ptBR,
-                          })}
-                        </p>
-                      </div>
-                      <div className="flex items-center gap-2">
-                        <TicketPriorityPill
-                          priority={ticket.priority as TicketPriority}
-                          className="h-8 rounded-full px-3 text-xs"
-                        />
-                        <TicketStatusBadge
-                          status={ticket.status as TicketStatus}
-                          className="h-8 px-3 text-xs font-semibold"
-                        />
-                      </div>
-                    </Link>
-                  ))}
-                </div>
-              )}
-            </CardContent>
-          </Card>
-        </>
-      )}
-    </div>
-  )
-}
diff --git a/src/components/reports/csat-report.tsx b/src/components/reports/csat-report.tsx
deleted file mode 100644
index 4af9209..0000000
--- a/src/components/reports/csat-report.tsx
+++ /dev/null
@@ -1,342 +0,0 @@
-"use client"
-
-import { useQuery } from "convex/react"
-import { IconMoodSmile, IconStars, IconMessageCircle2, IconTarget } from "@tabler/icons-react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Badge } from "@/components/ui/badge"
-import { useMemo, useState } from "react"
-import { Bar, BarChart, CartesianGrid, XAxis } from "recharts"
-import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { ReportsFilterToolbar } from "@/components/reports/report-filter-toolbar"
-import { ReportScheduleDrawer } from "@/components/reports/report-schedule-drawer"
-
-function formatScore(value: number | null) {
-  if (value === null) return "—"
-  return value.toFixed(2)
-}
-
-export function CsatReport() {
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const [timeRange, setTimeRange] = useState<string>("90d")
-  const [schedulerOpen, setSchedulerOpen] = useState(false)
-  const [dateFrom, setDateFrom] = useState<string | null>(null)
-  const [dateTo, setDateTo] = useState<string | null>(null)
-  const { session, convexUserId, isStaff, isAdmin } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const enabled = Boolean(isStaff && convexUserId)
-  const dateRangeFilters = useMemo(() => {
-    const filters: { dateFrom?: string; dateTo?: string } = {}
-    if (dateFrom) filters.dateFrom = dateFrom
-    if (dateTo) filters.dateTo = dateTo
-    return filters
-  }, [dateFrom, dateTo])
-  const data = useQuery(
-    api.reports.csatOverview,
-    enabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-          ...dateRangeFilters,
-        })
-      : "skip"
-  )
-  const companies = useQuery(
-    api.companies.list,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const exportHref = useMemo(() => {
-    const params = new URLSearchParams()
-    params.set("range", timeRange)
-    if (companyId !== "all") params.set("companyId", companyId)
-    if (dateFrom) params.set("dateFrom", dateFrom)
-    if (dateTo) params.set("dateTo", dateTo)
-    return `/api/reports/csat.xlsx?${params.toString()}`
-  }, [companyId, dateFrom, dateTo, timeRange])
-
-  if (!data) {
-    return (
-      <div className="space-y-6">
-        {Array.from({ length: 3 }).map((_, index) => (
-          <Skeleton key={index} className="h-32 rounded-2xl" />
-        ))}
-      </div>
-    )
-  }
-
-  const companyOptions = (companies ?? []).map<SearchableComboboxOption>((company) => ({
-    value: company.id,
-    label: company.name,
-  }))
-
-  const comboboxOptions: SearchableComboboxOption[] = [
-    { value: "all", label: "Todas as empresas" },
-    ...companyOptions,
-  ]
-
-  const handleCompanyChange = (value: string | null) => {
-    setCompanyId(value ?? "all")
-  }
-
-  const selectedCompany = companyId === "all" ? "all" : companyId
-  const averageScore = typeof data.averageScore === "number" ? data.averageScore : null
-  const positiveRate = typeof data.positiveRate === "number" ? data.positiveRate : null
-  const agentStats = Array.isArray(data.byAgent) ? data.byAgent : []
-  const topAgent = agentStats[0] ?? null
-
-  const agentChartData = agentStats.map((agent: { agentName: string; averageScore: number | null; totalResponses: number; positiveRate: number | null }) => ({
-    agent: agent.agentName ?? "Sem responsável",
-    average: agent.averageScore ?? 0,
-    total: agent.totalResponses ?? 0,
-    positive: agent.positiveRate ? Math.round(agent.positiveRate * 1000) / 10 : 0,
-  }))
-
-  return (
-    <div className="space-y-8">
-      {isAdmin ? (
-        <ReportScheduleDrawer
-          open={schedulerOpen}
-          onOpenChange={setSchedulerOpen}
-          defaultReports={["csat"]}
-          defaultRange={timeRange}
-          defaultCompanyId={companyId === "all" ? null : companyId}
-          companyOptions={comboboxOptions}
-        />
-      ) : null}
-      <ReportsFilterToolbar
-        companyId={selectedCompany}
-        onCompanyChange={(value) => handleCompanyChange(value)}
-        companyOptions={comboboxOptions}
-        timeRange={timeRange as "90d" | "30d" | "7d"}
-        onTimeRangeChange={(value) => {
-          setTimeRange(value)
-          setDateFrom(null)
-          setDateTo(null)
-        }}
-        dateFrom={dateFrom}
-        dateTo={dateTo}
-        onDateRangeChange={({ from, to }) => {
-          setDateFrom(from)
-          setDateTo(to)
-        }}
-        exportHref={exportHref}
-        onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
-      />
-
-      <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-4">
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconMoodSmile className="size-4 text-teal-500" /> CSAT médio
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Média das respostas recebidas.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">
-            {formatScore(averageScore)} <span className="text-base font-normal text-neutral-500">/ 5</span>
-          </CardContent>
-        </Card>
-
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconStars className="size-4 text-violet-500" /> Total de respostas
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Avaliações coletadas nos tickets.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totalSurveys}</CardContent>
-        </Card>
-
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconTarget className="size-4 text-amber-500" /> Avaliações positivas
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Notas iguais ou superiores a 4.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">
-            {positiveRate === null ? "—" : `${(positiveRate * 100).toFixed(1).replace(".0", "")}%`}
-          </CardContent>
-        </Card>
-
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconMessageCircle2 className="size-4 text-sky-500" /> Destaque do período
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Agente com melhor média no recorte selecionado.</CardDescription>
-          </CardHeader>
-          <CardContent className="space-y-1">
-            {topAgent ? (
-              <>
-                <p className="text-base font-semibold text-neutral-900">{topAgent.agentName}</p>
-                <p className="text-sm text-neutral-600">
-                  {topAgent.averageScore ? `${topAgent.averageScore.toFixed(2)} / 5` : "Sem notas suficientes"}
-                </p>
-                <p className="text-xs text-neutral-500">{topAgent.totalResponses} avaliação{topAgent.totalResponses === 1 ? "" : "s"}</p>
-              </>
-            ) : (
-              <p className="text-sm text-neutral-500">Ainda não há avaliações suficientes.</p>
-            )}
-          </CardContent>
-        </Card>
-      </div>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <div className="flex flex-col gap-2 lg:flex-row lg:items-center lg:justify-between">
-            <div>
-              <CardTitle className="text-lg font-semibold text-neutral-900">Últimas avaliações</CardTitle>
-              <CardDescription className="text-neutral-600">
-                Até 10 registros mais recentes enviados pelos usuários.
-              </CardDescription>
-            </div>
-          </div>
-        </CardHeader>
-        <CardContent className="space-y-2">
-          {data.recent.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Ainda não coletamos nenhuma avaliação no período selecionado.
-            </p>
-          ) : (
-            data.recent.map(
-              (item: {
-                ticketId: string
-                reference: number
-                score: number
-                maxScore?: number | null
-                comment?: string | null
-                receivedAt: number
-                assigneeName?: string | null
-              }) => {
-                const normalized =
-                  item.maxScore && item.maxScore > 0
-                    ? Math.round(((item.score / item.maxScore) * 5) * 10) / 10
-                    : item.score
-                const badgeLabel =
-                  item.maxScore && item.maxScore !== 5
-                    ? `${item.score}/${item.maxScore}`
-                    : normalized.toFixed(1).replace(/\.0$/, "")
-                return (
-                  <div
-                    key={`${item.ticketId}-${item.receivedAt}`}
-                    className="flex items-center justify-between gap-3 rounded-lg border border-slate-200 px-3 py-2 text-sm"
-                  >
-                    <div className="flex flex-col gap-1">
-                      <span className="font-semibold text-neutral-800">#{item.reference}</span>
-                      {item.assigneeName ? (
-                        <Badge variant="outline" className="w-fit rounded-full border-neutral-200 text-xs text-neutral-600">
-                          {item.assigneeName}
-                        </Badge>
-                      ) : null}
-                      {item.comment ? (
-                        <span className="text-xs text-neutral-500 line-clamp-2">“{item.comment}”</span>
-                      ) : null}
-                    </div>
-                    <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
-                      Nota {badgeLabel}
-                    </Badge>
-                  </div>
-                )
-              }
-            )
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Distribuição das notas</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Frequência de respostas para cada valor na escala de 1 a 5.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {data.totalSurveys === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">Sem respostas no período.</p>
-          ) : (
-            <ChartContainer config={{ total: { label: "Respostas" } }} className="aspect-auto h-[260px] w-full">
-              <BarChart data={data.distribution.map((d: { score: number; total: number }) => ({ score: `Nota ${d.score}`, total: d.total }))}>
-                <CartesianGrid vertical={false} />
-                <XAxis dataKey="score" tickLine={false} axisLine={false} tickMargin={8} />
-                <Bar dataKey="total" fill="var(--chart-3)" radius={[4, 4, 0, 0]} />
-                <ChartTooltip content={<ChartTooltipContent className="w-[180px]" nameKey="total" />} />
-              </BarChart>
-            </ChartContainer>
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Desempenho por agente</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Média ponderada (1 a 5) e volume de avaliações recebidas por integrante da equipe.
-          </CardDescription>
-        </CardHeader>
-        <CardContent className="grid gap-6 lg:grid-cols-[3fr_2fr]">
-          {agentChartData.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Ainda não há avaliações atreladas a agentes no período selecionado.
-            </p>
-          ) : (
-            <>
-              <ChartContainer
-                config={{
-                  average: { label: "Média (1-5)", color: "hsl(var(--chart-1))" },
-                }}
-                className="aspect-auto h-[280px] w-full"
-              >
-                <BarChart data={agentChartData}>
-                  <CartesianGrid vertical={false} />
-                  <XAxis dataKey="agent" tickLine={false} axisLine={false} tickMargin={8} />
-                  <Bar dataKey="average" fill="var(--chart-1)" radius={[4, 4, 0, 0]} />
-                  <ChartTooltip
-                    content={
-                      <ChartTooltipContent
-                        className="w-[220px]"
-                        nameKey="average"
-                        labelFormatter={(label) => `Agente: ${label}`}
-                        valueFormatter={(value) => `${Number(value).toFixed(2)} / 5`}
-                      />
-                    }
-                  />
-                </BarChart>
-              </ChartContainer>
-
-              <div className="space-y-3">
-                {agentStats.slice(0, 6).map((agent: { agentName: string; averageScore: number | null; totalResponses: number; positiveRate: number | null }) => (
-                  <div
-                    key={`${agent.agentName}-${agent.totalResponses}`}
-                    className="flex items-center justify-between rounded-xl border border-slate-200 bg-white px-3 py-2"
-                  >
-                    <div className="flex flex-col">
-                      <span className="font-semibold text-neutral-900">{agent.agentName}</span>
-                      <span className="text-xs text-neutral-500">
-                        {agent.totalResponses} avaliação{agent.totalResponses === 1 ? "" : "s"}
-                      </span>
-                    </div>
-                    <div className="text-right text-sm font-semibold text-neutral-900">
-                      {agent.averageScore ? `${agent.averageScore.toFixed(2)} / 5` : "—"}
-                      <p className="text-xs font-normal text-neutral-500">
-                        {agent.positiveRate === null ? "—" : `${(agent.positiveRate * 100).toFixed(0)}% positivas`}
-                      </p>
-                    </div>
-                  </div>
-                ))}
-              </div>
-            </>
-          )}
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
diff --git a/src/components/reports/hours-report.tsx b/src/components/reports/hours-report.tsx
deleted file mode 100644
index 6b7a708..0000000
--- a/src/components/reports/hours-report.tsx
+++ /dev/null
@@ -1,623 +0,0 @@
-"use client"
-
-import { useState, useMemo } from "react"
-import { useQuery } from "convex/react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import {
-  Card,
-  CardContent,
-  CardDescription,
-  CardHeader,
-  CardTitle,
-} from "@/components/ui/card"
-import { Badge } from "@/components/ui/badge"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { Progress } from "@/components/ui/progress"
-import { Bar, BarChart, CartesianGrid, XAxis, YAxis } from "recharts"
-import {
-  ChartContainer,
-  ChartLegend,
-  ChartLegendContent,
-  ChartTooltip,
-  ChartTooltipContent,
-} from "@/components/ui/chart"
-import type { ChartConfig } from "@/components/ui/chart"
-import { formatHoursCompact } from "@/lib/utils"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { Button } from "@/components/ui/button"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { DateRangeButton } from "@/components/date-range-button"
-import { ReportScheduleDrawer } from "@/components/reports/report-schedule-drawer"
-
-type HoursItem = {
-  companyId: string
-  name: string
-  isAvulso: boolean
-  internalMs: number
-  externalMs: number
-  totalMs: number
-  contractedHoursPerMonth?: number | null
-}
-
-type MachineHoursItem = {
-  machineId: string
-  machineHostname: string | null
-  companyId: string | null
-  companyName: string | null
-  internalMs: number
-  externalMs: number
-  totalMs: number
-}
-
-type HoursByMachineResponse = {
-  rangeDays: number
-  items: MachineHoursItem[]
-}
-
-const topClientsChartConfig = {
-  internas: {
-    label: "Horas internas",
-    color: "var(--chart-1)",
-  },
-  externas: {
-    label: "Horas externas",
-    color: "var(--chart-2)",
-  },
-} satisfies ChartConfig
-
-export function HoursReport() {
-  const [timeRange, setTimeRange] = useState<"90d" | "30d" | "7d" | "365d" | "all">("90d")
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const [billingFilter, setBillingFilter] = useState<"all" | "avulso" | "contratado">("all")
-  const [schedulerOpen, setSchedulerOpen] = useState(false)
-  const [groupBy, setGroupBy] = useState<"company" | "machine">("company")
-  const [dateFrom, setDateFrom] = useState<string | null>(null)
-  const [dateTo, setDateTo] = useState<string | null>(null)
-  const { session, convexUserId, isStaff, isAdmin } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const enabled = Boolean(isStaff && convexUserId)
-  const dateRangeFilters = useMemo(() => {
-    const filters: { dateFrom?: string; dateTo?: string } = {}
-    if (dateFrom) filters.dateFrom = dateFrom
-    if (dateTo) filters.dateTo = dateTo
-    return filters
-  }, [dateFrom, dateTo])
-  const data = useQuery(
-    api.reports.hoursByClient,
-    enabled && groupBy === "company"
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange === "365d" || timeRange === "all" ? "90d" : timeRange,
-          ...dateRangeFilters,
-        }
-      : "skip"
-  ) as { rangeDays: number; items: HoursItem[] } | undefined
-
-  const machinesData = useQuery(
-    api.reports.hoursByMachine,
-    enabled && groupBy === "machine"
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-          ...dateRangeFilters,
-        }
-      : "skip"
-  ) as HoursByMachineResponse | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-  const filteredCompanies = useMemo(() => {
-    let items = data?.items ?? []
-    if (companyId !== "all") {
-      items = items.filter((it) => String(it.companyId) === companyId)
-    }
-    if (billingFilter === "avulso") {
-      items = items.filter((it) => it.isAvulso)
-    } else if (billingFilter === "contratado") {
-      items = items.filter((it) => !it.isAvulso)
-    }
-    return items
-  }, [data?.items, companyId, billingFilter])
-
-  const filteredMachines = useMemo(() => {
-    let items = machinesData?.items ?? []
-    if (companyId !== "all") {
-      items = items.filter((it) => String(it.companyId) === companyId)
-    }
-    if (billingFilter === "avulso") {
-      // Para futuro: quando tivermos flag de avulso por máquina; por enquanto, não filtra
-      return items
-    }
-    if (billingFilter === "contratado") {
-      return items
-    }
-    return items
-  }, [machinesData?.items, companyId, billingFilter])
-
-  const totals = useMemo(() => {
-    const source = groupBy === "machine" ? filteredMachines : filteredCompanies
-    return source.reduce(
-      (acc, item) => {
-        acc.internal += item.internalMs / 3600000
-        acc.external += item.externalMs / 3600000
-        acc.total += item.totalMs / 3600000
-        return acc
-      },
-      { internal: 0, external: 0, total: 0 }
-    )
-  }, [filteredCompanies, filteredMachines, groupBy])
-
-  // No number formatter needed; we use formatHoursCompact for hours
-
-  const filteredCompaniesWithComputed = useMemo(
-    () =>
-      filteredCompanies.map((row) => {
-        const internal = row.internalMs / 3600000
-        const external = row.externalMs / 3600000
-        const total = row.totalMs / 3600000
-        const contracted = row.contractedHoursPerMonth ?? null
-        const usagePercent =
-          contracted && contracted > 0 ? Math.min(100, Math.round((total / contracted) * 100)) : null
-        return {
-          ...row,
-          internal,
-          external,
-          total,
-          contracted,
-          usagePercent,
-        }
-      }),
-    [filteredCompanies]
-  )
-  const topClientsData = useMemo(
-    () =>
-      filteredCompaniesWithComputed
-        .slice()
-        .sort((a, b) => b.total - a.total)
-        .slice(0, 10)
-        .map((row) => ({
-          name: row.name,
-          internas: row.internal,
-          externas: row.external,
-        })),
-    [filteredCompaniesWithComputed]
-  )
-
-  const exportHref = useMemo(() => {
-    const params = new URLSearchParams()
-    const effectiveRange = timeRange === "365d" || timeRange === "all" ? "90d" : timeRange
-    params.set("range", effectiveRange)
-    if (companyId !== "all") params.set("companyId", companyId)
-    if (dateFrom) params.set("dateFrom", dateFrom)
-    if (dateTo) params.set("dateTo", dateTo)
-    return `/api/reports/hours-by-client.xlsx?${params.toString()}`
-  }, [companyId, dateFrom, dateTo, timeRange])
-
-  return (
-    <div className="space-y-6">
-      {isAdmin ? (
-        <ReportScheduleDrawer
-          open={schedulerOpen}
-          onOpenChange={setSchedulerOpen}
-          defaultReports={["hours"]}
-          defaultRange={timeRange}
-          defaultCompanyId={companyId === "all" ? null : companyId}
-          companyOptions={companyOptions}
-        />
-      ) : null}
-      <div className="flex flex-col gap-4 rounded-3xl border border-border/60 bg-white/95 p-4 shadow-sm">
-        <div className="flex flex-wrap gap-3 lg:items-center">
-          <div className="flex flex-1 flex-wrap gap-3 lg:flex-nowrap">
-            <SearchableCombobox
-              value={companyId}
-              onValueChange={(value) => setCompanyId(value ?? "all")}
-              options={companyOptions}
-              placeholder="Todas as empresas"
-              triggerClassName="h-10 w-full rounded-2xl border border-border/60 bg-white px-3 text-sm font-semibold text-neutral-800 lg:w-64"
-              align="center"
-            />
-            <DateRangeButton
-              from={dateFrom}
-              to={dateTo}
-              onChange={({ from, to }) => {
-                setDateFrom(from)
-                setDateTo(to)
-              }}
-              className="w-full min-w-[200px] lg:w-auto lg:flex-1"
-              align="center"
-            />
-          </div>
-          <div className="flex w-full justify-start lg:w-auto lg:justify-end lg:ml-auto">
-            <ToggleGroup
-              type="single"
-              value={billingFilter}
-              onValueChange={(value) => value && setBillingFilter(value as typeof billingFilter)}
-              className="inline-flex rounded-full border border-border/60 bg-white/80 p-1 shadow-sm"
-            >
-              <ToggleGroupItem
-                value="all"
-                className="rounded-full px-6 py-2 text-xs font-semibold whitespace-nowrap transition first:rounded-l-full last:rounded-r-full"
-              >
-                Todos
-              </ToggleGroupItem>
-              <ToggleGroupItem
-                value="avulso"
-                className="rounded-full px-6 py-2 text-xs font-semibold whitespace-nowrap transition first:rounded-l-full last:rounded-r-full"
-              >
-                Somente avulsos
-              </ToggleGroupItem>
-              <ToggleGroupItem
-                value="contratado"
-                className="rounded-full px-6 py-2 text-xs font-semibold whitespace-nowrap transition first:rounded-l-full last:rounded-r-full"
-              >
-                Somente contratados
-              </ToggleGroupItem>
-            </ToggleGroup>
-          </div>
-        </div>
-        <div className="flex flex-wrap items-center gap-3">
-          <ToggleGroup
-            type="single"
-            value={timeRange}
-            onValueChange={(value) => {
-              if (!value) return
-              setTimeRange(value as typeof timeRange)
-              setDateFrom(null)
-              setDateTo(null)
-            }}
-            variant="outline"
-            size="lg"
-            className="flex flex-wrap rounded-2xl border border-border/60 lg:flex-nowrap lg:min-w-[320px]"
-          >
-            <ToggleGroupItem value="90d" className="min-w-[80px] justify-center px-4">
-              90 dias
-            </ToggleGroupItem>
-            <ToggleGroupItem value="30d" className="min-w-[80px] justify-center px-4">
-              30 dias
-            </ToggleGroupItem>
-            <ToggleGroupItem value="7d" className="min-w-[80px] justify-center px-4">
-              7 dias
-            </ToggleGroupItem>
-            {groupBy === "machine" ? (
-              <>
-                <ToggleGroupItem value="365d" className="hidden min-w-[96px] justify-center px-4 lg:inline-flex">
-                  12 meses
-                </ToggleGroupItem>
-                <ToggleGroupItem value="all" className="hidden min-w-[120px] justify-center px-5 lg:inline-flex">
-                  Todo histórico
-                </ToggleGroupItem>
-              </>
-            ) : null}
-          </ToggleGroup>
-          <div className="flex flex-1 min-w-[220px] flex-wrap items-center justify-center gap-2 text-xs font-medium text-neutral-500">
-            <span>Agrupar por</span>
-            <div className="inline-flex rounded-full border border-slate-200 bg-slate-50 p-1 text-xs">
-              <button
-                type="button"
-                className={`px-3 py-1 rounded-full transition ${
-                  groupBy === "company"
-                    ? "bg-white text-neutral-900 shadow-sm"
-                    : "text-neutral-500 hover:text-neutral-800"
-                }`}
-                onClick={() => setGroupBy("company")}
-              >
-                Empresa
-              </button>
-              <button
-                type="button"
-                className={`px-3 py-1 rounded-full transition ${
-                  groupBy === "machine"
-                    ? "bg-white text-neutral-900 shadow-sm"
-                    : "text-neutral-500 hover:text-neutral-800"
-                }`}
-                onClick={() => setGroupBy("machine")}
-              >
-                Máquina
-              </button>
-            </div>
-          </div>
-          <div className="ml-auto flex flex-wrap items-center justify-end gap-2 lg:flex-nowrap">
-            {isAdmin ? (
-              <Button variant="outline" size="sm" onClick={() => setSchedulerOpen(true)}>
-                Agendar exportação
-              </Button>
-            ) : null}
-            <Button asChild size="sm" variant="outline">
-              <a href={exportHref}>Exportar XLSX</a>
-            </Button>
-          </div>
-        </div>
-      </div>
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle>
-            {groupBy === "company" ? "Top clientes por horas" : "Top máquinas por horas"}
-          </CardTitle>
-          <CardDescription>
-            {groupBy === "company"
-              ? "Comparativo empilhado de horas internas x externas (top 10 empresas)."
-              : "Comparativo empilhado de horas internas x externas (top 10 máquinas)."}
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {groupBy === "company" ? (
-            !filteredCompaniesWithComputed || filteredCompaniesWithComputed.length === 0 ? (
-              <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-                Sem dados para o período.
-              </p>
-            ) : (
-              <ChartContainer config={topClientsChartConfig} className="aspect-auto h-[320px] w-full">
-                <BarChart
-                  data={topClientsData}
-                  layout="vertical"
-                  margin={{ top: 16, right: 24, bottom: 16, left: 0 }}
-                  barCategoryGap={12}
-                >
-                  <CartesianGrid horizontal vertical={false} />
-                  <XAxis
-                    type="number"
-                    tickLine={false}
-                    axisLine={false}
-                    tickFormatter={(value) => formatHoursCompact(Number(value))}
-                  />
-                  <YAxis dataKey="name" type="category" tickLine={false} axisLine={false} width={180} />
-                  <ChartTooltip
-                    content={
-                      <ChartTooltipContent
-                        className="w-[220px]"
-                        labelFormatter={(value) => (
-                          <span className="font-semibold text-foreground">{String(value)}</span>
-                        )}
-                        formatter={(value, name) => (
-                          <>
-                            <span className="text-muted-foreground">
-                              {name === "internas" ? "Horas internas" : "Horas externas"}
-                            </span>
-                            <span className="text-foreground font-mono font-medium tabular-nums">
-                              {formatHoursCompact(Number(value))}
-                            </span>
-                          </>
-                        )}
-                      />
-                    }
-                  />
-                  <ChartLegend content={<ChartLegendContent />} />
-                  <Bar dataKey="internas" stackId="hours" fill="var(--color-internas)" radius={[8, 0, 0, 8]} barSize={18} />
-                  <Bar dataKey="externas" stackId="hours" fill="var(--color-externas)" radius={[0, 8, 8, 0]} barSize={18} />
-                </BarChart>
-              </ChartContainer>
-            )
-          ) : (
-            <>
-              {!filteredMachines || filteredMachines.length === 0 ? (
-                <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-                  Nenhuma máquina encontrada para o filtro selecionado.
-                </p>
-              ) : (
-                <ChartContainer config={topClientsChartConfig} className="aspect-auto h-[320px] w-full">
-                  <BarChart
-                    data={filteredMachines
-                      .slice()
-                      .sort((a, b) => b.totalMs - a.totalMs)
-                      .slice(0, 10)
-                      .map((row) => ({
-                        name: row.machineHostname ?? row.machineId,
-                        internas: row.internalMs / 3600000,
-                        externas: row.externalMs / 3600000,
-                      }))}
-                    layout="vertical"
-                    margin={{ top: 16, right: 24, bottom: 16, left: 0 }}
-                    barCategoryGap={12}
-                  >
-                    <CartesianGrid horizontal vertical={false} />
-                    <XAxis
-                      type="number"
-                      tickLine={false}
-                      axisLine={false}
-                      tickFormatter={(value) => formatHoursCompact(Number(value))}
-                    />
-                    <YAxis dataKey="name" type="category" tickLine={false} axisLine={false} width={200} />
-                    <ChartTooltip
-                      content={
-                        <ChartTooltipContent
-                          className="w-[220px]"
-                          labelFormatter={(value) => (
-                            <span className="font-semibold text-foreground">{String(value)}</span>
-                          )}
-                          formatter={(value, name) => (
-                            <>
-                              <span className="text-muted-foreground">
-                                {name === "internas" ? "Horas internas" : "Horas externas"}
-                              </span>
-                              <span className="text-foreground font-mono font-medium tabular-nums">
-                                {formatHoursCompact(Number(value))}
-                              </span>
-                            </>
-                          )}
-                        />
-                      }
-                    />
-                    <ChartLegend content={<ChartLegendContent />} />
-                    <Bar dataKey="internas" stackId="hours" fill="var(--color-internas)" radius={[8, 0, 0, 8]} barSize={18} />
-                    <Bar dataKey="externas" stackId="hours" fill="var(--color-externas)" radius={[0, 8, 8, 0]} barSize={18} />
-                  </BarChart>
-                </ChartContainer>
-              )}
-            </>
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle>Horas</CardTitle>
-          <CardDescription>
-            {groupBy === "company"
-              ? "Visualize o esforço interno e externo por empresa e acompanhe o consumo contratado."
-              : "Visualize o esforço interno e externo por máquina dentro dos filtros selecionados."}
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          <div className="grid gap-3 sm:grid-cols-2 xl:grid-cols-3">
-            {[
-              { key: "internal", label: "Horas internas", value: formatHoursCompact(totals.internal) },
-              { key: "external", label: "Horas externas", value: formatHoursCompact(totals.external) },
-              { key: "total", label: "Total acumulado", value: formatHoursCompact(totals.total) },
-            ].map((item) => (
-              <div key={item.key} className="rounded-xl border border-slate-200 bg-slate-50/80 p-4 shadow-sm">
-                <p className="text-xs uppercase tracking-wide text-neutral-500">{item.label}</p>
-                <p className="mt-2 text-2xl font-semibold text-neutral-900">{item.value}</p>
-              </div>
-            ))}
-          </div>
-
-          {groupBy === "company" ? (
-            !filteredCompaniesWithComputed.length ? (
-              <div className="mt-6 rounded-2xl border border-dashed border-slate-200 bg-slate-50/80 p-8 text-center text-sm text-muted-foreground">
-                Nenhuma empresa encontrada para o filtro selecionado.
-              </div>
-            ) : (
-              <div className="mt-6 grid gap-4 lg:grid-cols-2">
-                {filteredCompaniesWithComputed.map((row) => (
-                  <div
-                    key={row.companyId}
-                    className="flex flex-col justify-between rounded-2xl border border-slate-200 bg-white p-5 shadow-sm transition hover:border-slate-300"
-                  >
-                    <div className="flex flex-wrap items-center justify-between gap-3">
-                      <div>
-                        <h3 className="text-base font-semibold text-neutral-900">{row.name}</h3>
-                        <p className="text-xs text-neutral-500">ID {row.companyId}</p>
-                      </div>
-                      <Badge
-                        variant={row.isAvulso ? "secondary" : "outline"}
-                        className="rounded-full px-3 py-1 text-xs font-medium"
-                      >
-                        {row.isAvulso ? "Cliente avulso" : "Recorrente"}
-                      </Badge>
-                    </div>
-                    <div className="mt-4 grid gap-3 rounded-xl border border-slate-100 bg-slate-50/70 p-4 text-sm text-neutral-700">
-                      <div className="flex items-center justify-between">
-                        <span className="text-xs uppercase text-neutral-500">Horas internas</span>
-                        <span className="font-semibold text-neutral-900">
-                          {formatHoursCompact(row.internal)}
-                        </span>
-                      </div>
-                      <div className="flex items-center justify-between">
-                        <span className="text-xs uppercase text-neutral-500">Horas externas</span>
-                        <span className="font-semibold text-neutral-900">
-                          {formatHoursCompact(row.external)}
-                        </span>
-                      </div>
-                      <div className="flex items-center justify-between">
-                        <span className="text-xs uppercase text-neutral-500">Total</span>
-                        <span className="font-semibold text-neutral-900">
-                          {formatHoursCompact(row.total)}
-                        </span>
-                      </div>
-                    </div>
-                    <div className="mt-4 space-y-2">
-                      <div className="flex items-center justify-between text-xs text-neutral-500">
-                        <span>Contratadas/mês</span>
-                        <span className="font-medium text-neutral-800">
-                          {row.contracted ? formatHoursCompact(row.contracted) : "—"}
-                        </span>
-                      </div>
-                      <div className="space-y-1">
-                        <div className="flex items-center justify-between text-xs text-neutral-500">
-                          <span>Uso</span>
-                          <span className="font-semibold text-neutral-800">
-                            {row.usagePercent !== null ? `${row.usagePercent}%` : "—"}
-                          </span>
-                        </div>
-                        {row.usagePercent !== null ? (
-                          <Progress value={row.usagePercent} className="h-2" />
-                        ) : (
-                          <div className="rounded-full border border-dashed border-slate-200 py-1 text-center text-[11px] text-neutral-500">
-                            Defina horas contratadas para acompanhar o uso
-                          </div>
-                        )}
-                      </div>
-                    </div>
-                  </div>
-                ))}
-              </div>
-            )
-          ) : !filteredMachines.length ? (
-            <div className="mt-6 rounded-2xl border border-dashed border-slate-200 bg-slate-50/80 p-8 text-center text-sm text-muted-foreground">
-              Nenhuma máquina encontrada para o filtro selecionado.
-            </div>
-          ) : (
-            <div className="mt-6 grid gap-4 lg:grid-cols-2">
-              {filteredMachines.map((row) => {
-                const internal = row.internalMs / 3_600_000
-                const external = row.externalMs / 3_600_000
-                const total = row.totalMs / 3_600_000
-                return (
-                  <div
-                    key={row.machineId}
-                    className="flex flex-col justify-between rounded-2xl border border-slate-200 bg-white p-5 shadow-sm transition hover:border-slate-300"
-                  >
-                    <div className="flex flex-wrap items-center justify-between gap-3">
-                      <div>
-                        <h3 className="text-base font-semibold text-neutral-900">
-                          {row.machineHostname ?? row.machineId}
-                        </h3>
-                        <p className="text-xs text-neutral-500">
-                          {row.companyName ?? "Sem empresa"}
-                        </p>
-                      </div>
-                    </div>
-                    <div className="mt-4 grid gap-3 rounded-xl border border-slate-100 bg-slate-50/70 p-4 text-sm text-neutral-700">
-                      <div className="flex items-center justify-between">
-                        <span className="text-xs uppercase text-neutral-500">Horas internas</span>
-                        <span className="font-semibold text-neutral-900">
-                          {formatHoursCompact(internal)}
-                        </span>
-                      </div>
-                      <div className="flex items-center justify-between">
-                        <span className="text-xs uppercase text-neutral-500">Horas externas</span>
-                        <span className="font-semibold text-neutral-900">
-                          {formatHoursCompact(external)}
-                        </span>
-                      </div>
-                      <div className="flex items-center justify-between">
-                        <span className="text-xs uppercase text-neutral-500">Total</span>
-                        <span className="font-semibold text-neutral-900">
-                          {formatHoursCompact(total)}
-                        </span>
-                      </div>
-                    </div>
-                  </div>
-                )
-              })}
-            </div>
-          )}
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
diff --git a/src/components/reports/machine-category-report.tsx b/src/components/reports/machine-category-report.tsx
deleted file mode 100644
index 24c9d6c..0000000
--- a/src/components/reports/machine-category-report.tsx
+++ /dev/null
@@ -1,892 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useState } from "react"
-import { useQuery } from "convex/react"
-import { Bar, BarChart, CartesianGrid, XAxis } from "recharts"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { ReportsFilterToolbar } from "@/components/reports/report-filter-toolbar"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
-import { formatDateDM, formatHoursCompact } from "@/lib/utils"
-import { Skeleton } from "@/components/ui/skeleton"
-import { DEVICE_INVENTORY_COLUMN_METADATA, type DeviceInventoryColumnConfig } from "@/lib/device-inventory-columns"
-import { Button } from "@/components/ui/button"
-import {
-  Dialog,
-  DialogContent,
-  DialogDescription,
-  DialogFooter,
-  DialogHeader,
-  DialogTitle,
-} from "@/components/ui/dialog"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Progress } from "@/components/ui/progress"
-import { Spinner } from "@/components/ui/spinner"
-import { toast } from "sonner"
-
-type MachineCategoryDailyItem = {
-  date: string
-  machineId: string | null
-  machineHostname: string | null
-  companyId: string | null
-  companyName: string | null
-  categoryId: string | null
-  categoryName: string
-  total: number
-}
-
-type MachineCategoryReportData = {
-  rangeDays: number
-  items: MachineCategoryDailyItem[]
-}
-
-type MachineHoursItem = {
-  machineId: string
-  machineHostname: string | null
-  companyId: string | null
-  companyName: string | null
-  internalMs: number
-  externalMs: number
-  totalMs: number
-}
-
-type MachineHoursResponse = {
-  rangeDays: number
-  items: MachineHoursItem[]
-}
-
-type DeviceFieldOption = {
-  id: Id<"deviceFields">
-  key: string
-  label: string
-}
-
-type ColumnOption = {
-  key: string
-  label: string
-  group: "base" | "custom"
-}
-
-const DEFAULT_DEVICE_COLUMN_KEYS = DEVICE_INVENTORY_COLUMN_METADATA.filter((meta) => meta.default !== false).map((meta) => meta.key)
-
-export function MachineCategoryReport() {
-  const [timeRange, setTimeRange] = useState<"90d" | "30d" | "7d" | "365d" | "all">("30d")
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const [dateFrom, setDateFrom] = useState<string | null>(null)
-  const [dateTo, setDateTo] = useState<string | null>(null)
-  const { session, convexUserId, isStaff } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-
-  const canView = Boolean(isStaff)
-  const enabled = Boolean(canView && convexUserId)
-  const dateRangeFilters = useMemo(() => {
-    const filters: { dateFrom?: string; dateTo?: string } = {}
-    if (dateFrom) filters.dateFrom = dateFrom
-    if (dateTo) filters.dateTo = dateTo
-    return filters
-  }, [dateFrom, dateTo])
-
-  const data = useQuery(
-    api.reports.ticketsByMachineAndCategory,
-    enabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-          ...dateRangeFilters,
-        } as const)
-      : "skip"
-  ) as MachineCategoryReportData | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const items = useMemo(() => data?.items ?? [], [data])
-
-  const machinesRaw = useQuery(
-    api.devices.listByTenant,
-    enabled
-      ? ({
-          tenantId,
-          includeMetadata: false,
-        } as const)
-      : "skip"
-  ) as Array<{ id: string; hostname?: string | null; companyId?: string | null; displayName?: string | null }> | undefined
-
-  const users = useQuery(
-    api.users.listCustomers,
-    enabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-        } as const)
-      : "skip"
-  ) as Array<{ id: Id<"users">; name: string | null; email: string; companyId?: Id<"companies"> | null }> | undefined
-
-  const deviceFields = useQuery(
-    api.deviceFields.listForTenant,
-    enabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-        } as const)
-      : "skip"
-  ) as DeviceFieldOption[] | undefined
-
-  const machineOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as máquinas" }]
-    if (!machinesRaw || machinesRaw.length === 0) return base
-    const filtered = machinesRaw.filter((machine) => {
-      if (!machine) return false
-      if (companyId === "all") return true
-      return String(machine.companyId ?? "") === String(companyId)
-    })
-    const mapped = filtered
-      .map((machine) => {
-        const id = String((machine as { id?: string; _id?: string }).id ?? (machine as { _id?: string })._id ?? "")
-        const hostname =
-          (machine.hostname ?? machine.displayName ?? "")?.toString().trim() || `Máquina ${id.slice(0, 8)}`
-        return { value: id, label: hostname }
-      })
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-    return [base[0], ...mapped]
-  }, [machinesRaw, companyId])
-
-  const userOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todos os usuários" }]
-    if (!users || users.length === 0) return base
-    const filtered = users.filter((user) => {
-      if (!user) return false
-      if (companyId === "all") return true
-      return String(user.companyId ?? "") === String(companyId)
-    })
-    const mapped = filtered
-      .map((user) => {
-        const label = (user.name ?? user.email).trim()
-        return { value: String(user.id), label }
-      })
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-    return [base[0], ...mapped]
-  }, [users, companyId])
-
-  const [selectedMachineId, setSelectedMachineId] = useState<string>("all")
-  const [selectedUserId, setSelectedUserId] = useState<string>("all")
-  const [isExportDialogOpen, setIsExportDialogOpen] = useState(false)
-  const [isExporting, setIsExporting] = useState(false)
-  const [exportProgress, setExportProgress] = useState(0)
-  const [exportError, setExportError] = useState<string | null>(null)
-  const [selectedColumnKeys, setSelectedColumnKeys] = useState<string[]>(() => [...DEFAULT_DEVICE_COLUMN_KEYS])
-
-  const baseColumnOptions = useMemo<ColumnOption[]>(
-    () =>
-      DEVICE_INVENTORY_COLUMN_METADATA.map((meta) => ({
-        key: meta.key,
-        label: meta.label,
-        group: "base" as const,
-      })),
-    []
-  )
-
-  const customColumnOptions = useMemo<ColumnOption[]>(() => {
-    if (!deviceFields || deviceFields.length === 0) return []
-    return deviceFields
-      .map((field) => ({
-        key: `custom:${field.key}`,
-        label: field.label,
-        group: "custom" as const,
-      }))
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-  }, [deviceFields])
-
-  const columnOptionsMap = useMemo(() => {
-    const entries = [...baseColumnOptions, ...customColumnOptions]
-    return new Map(entries.map((option) => [option.key, option]))
-  }, [baseColumnOptions, customColumnOptions])
-
-  const orderedColumnKeys = useMemo(
-    () => [...baseColumnOptions.map((option) => option.key), ...customColumnOptions.map((option) => option.key)],
-    [baseColumnOptions, customColumnOptions]
-  )
-
-  const selectedColumnConfigs = useMemo<DeviceInventoryColumnConfig[]>(() => {
-    const selection = new Set(selectedColumnKeys)
-    return orderedColumnKeys
-      .filter((key) => selection.has(key))
-      .map((key) => {
-        const option = columnOptionsMap.get(key)
-        return {
-          key,
-          label: option && option.group === "custom" ? option.label : undefined,
-        }
-      })
-  }, [columnOptionsMap, orderedColumnKeys, selectedColumnKeys])
-
-  const selectedColumnCount = selectedColumnConfigs.length
-
-  const hours = useQuery(
-    api.reports.hoursByMachine,
-    enabled && selectedMachineId !== "all"
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-          machineId: selectedMachineId !== "all" ? (selectedMachineId as Id<"machines">) : undefined,
-          userId: selectedUserId !== "all" ? (selectedUserId as Id<"users">) : undefined,
-          ...dateRangeFilters,
-        } as const)
-      : "skip"
-  ) as MachineHoursResponse | undefined
-
-  const totals = useMemo(
-    () =>
-      items.reduce(
-        (acc, item) => {
-          acc.totalTickets += item.total
-          acc.machines.add(item.machineId ?? item.machineHostname ?? "sem-maquina")
-          acc.categories.add(item.categoryName)
-          return acc
-        },
-        {
-          totalTickets: 0,
-          machines: new Set<string>(),
-          categories: new Set<string>(),
-        }
-      ),
-    [items]
-  )
-
-  const dailySeries = useMemo(
-    () => {
-      const map = new Map<string, number>()
-      for (const item of items) {
-        const current = map.get(item.date) ?? 0
-        map.set(item.date, current + item.total)
-      }
-      return Array.from(map.entries())
-        .map(([date, total]) => ({ date, total }))
-        .sort((a, b) => a.date.localeCompare(b.date))
-    },
-    [items]
-  )
-
-  const tableRows = useMemo(
-    () =>
-      [...items].sort((a, b) => {
-        if (a.date !== b.date) return b.date.localeCompare(a.date)
-        const machineA = (a.machineHostname ?? "").toLowerCase()
-        const machineB = (b.machineHostname ?? "").toLowerCase()
-        if (machineA !== machineB) return machineA.localeCompare(machineB)
-        return a.categoryName.localeCompare(b.categoryName, "pt-BR")
-      }),
-    [items]
-  )
-
-  const exportableMachineIds = useMemo(() => {
-    const set = new Set<string>()
-    for (const item of items) {
-      if (item.machineId) {
-        set.add(String(item.machineId))
-      }
-    }
-    return Array.from(set)
-  }, [items])
-
-  const handleToggleColumn = useCallback((key: string, checked: boolean) => {
-    setSelectedColumnKeys((prev) => {
-      if (checked) {
-        if (prev.includes(key)) return prev
-        return [...prev, key]
-      }
-      return prev.filter((column) => column !== key)
-    })
-  }, [])
-
-  const handleResetColumns = useCallback(() => {
-    setSelectedColumnKeys([...DEFAULT_DEVICE_COLUMN_KEYS])
-  }, [])
-
-  const handleSelectAllColumns = useCallback(() => {
-    setSelectedColumnKeys([...orderedColumnKeys])
-  }, [orderedColumnKeys])
-
-  const handleOpenExportDialog = useCallback(() => {
-    if (exportableMachineIds.length === 0) {
-      toast.warning("Nenhuma máquina com identificador válido para exportar neste período.")
-      return
-    }
-    setExportError(null)
-    setIsExportDialogOpen(true)
-  }, [exportableMachineIds.length])
-
-  const handleExportDialogOpenChange = useCallback(
-    (open: boolean) => {
-      if (!open && isExporting) return
-      setIsExportDialogOpen(open)
-      if (!open) {
-        setExportProgress(0)
-        setExportError(null)
-      }
-    },
-    [isExporting]
-  )
-
-  const buildExportSearchParams = useCallback(() => {
-    const params = new URLSearchParams()
-    params.set("range", timeRange)
-    if (companyId !== "all") params.set("companyId", companyId)
-    if (selectedMachineId !== "all") params.set("machineId", selectedMachineId)
-    if (selectedUserId !== "all") params.set("userId", selectedUserId)
-    if (dateFrom) params.set("dateFrom", dateFrom)
-    if (dateTo) params.set("dateTo", dateTo)
-    return params
-  }, [companyId, dateFrom, dateTo, selectedMachineId, selectedUserId, timeRange])
-
-  const handleConfirmExport = useCallback(async () => {
-    if (exportableMachineIds.length === 0) {
-      setExportError("Não há máquinas disponíveis para exportar.")
-      return
-    }
-    if (selectedColumnConfigs.length === 0) {
-      setExportError("Selecione ao menos uma coluna para exportar.")
-      return
-    }
-    const params = buildExportSearchParams()
-    params.set("columns", JSON.stringify(selectedColumnConfigs))
-    const qs = params.toString()
-    const url = `/api/reports/machine-category.xlsx${qs ? `?${qs}` : ""}`
-
-    setIsExporting(true)
-    setExportError(null)
-    setExportProgress(5)
-
-    try {
-      const response = await fetch(url)
-      if (!response.ok) {
-        throw new Error(`Export failed with status ${response.status}`)
-      }
-
-      const contentLengthHeader = response.headers.get("Content-Length")
-      const totalBytes = contentLengthHeader ? parseInt(contentLengthHeader, 10) : Number.NaN
-      const hasLength = Number.isFinite(totalBytes) && totalBytes > 0
-      const disposition = response.headers.get("Content-Disposition")
-      const filenameMatch = disposition?.match(/filename="?([^";]+)"?/i)
-      const filename = filenameMatch?.[1] ?? `machine-category-${new Date().toISOString().slice(0, 10)}.xlsx`
-
-      let blob: Blob
-      if (!response.body || typeof response.body.getReader !== "function") {
-        blob = await response.blob()
-        setExportProgress(100)
-      } else {
-        const reader = response.body.getReader()
-        const chunks: ArrayBuffer[] = []
-        let received = 0
-        while (true) {
-          const { value, done } = await reader.read()
-          if (done) break
-          if (value) {
-            const chunk = value.buffer.slice(value.byteOffset, value.byteOffset + value.byteLength)
-            chunks.push(chunk)
-            received += value.length
-            if (hasLength) {
-              const percent = Math.min(99, Math.round((received / totalBytes) * 100))
-              setExportProgress(percent)
-            } else {
-              setExportProgress((prev) => (prev >= 95 ? prev : prev + 5))
-            }
-          }
-        }
-        blob = new Blob(chunks, { type: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" })
-        setExportProgress(100)
-      }
-
-      const downloadUrl = window.URL.createObjectURL(blob)
-      const link = document.createElement("a")
-      link.href = downloadUrl
-      link.download = filename
-      document.body.appendChild(link)
-      link.click()
-      link.remove()
-      window.URL.revokeObjectURL(downloadUrl)
-
-      toast.success("Planilha gerada com sucesso.")
-      setIsExporting(false)
-      setIsExportDialogOpen(false)
-    } catch (error) {
-      console.error("Failed to export machine category worksheet", error)
-      setExportProgress(0)
-      setIsExporting(false)
-      setExportError("Não foi possível gerar a planilha. Tente novamente.")
-    }
-  }, [buildExportSearchParams, exportableMachineIds.length, selectedColumnConfigs])
-
-  if (!canView) {
-    return (
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Máquinas x categorias</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Este relatório está disponível apenas para a equipe interna.
-          </CardDescription>
-        </CardHeader>
-      </Card>
-    )
-  }
-
-  if (!data) {
-    return (
-      <div className="space-y-6">
-        <Skeleton className="h-16 rounded-2xl" />
-        <Skeleton className="h-64 rounded-2xl" />
-        <Skeleton className="h-80 rounded-2xl" />
-      </div>
-    )
-  }
-
-  return (
-    <div className="space-y-6">
-      <ReportsFilterToolbar
-        className="w-full"
-        companyId={companyId}
-        onCompanyChange={(value) => setCompanyId(value)}
-        companyOptions={companyOptions}
-        timeRange={timeRange}
-        onTimeRangeChange={(value) => {
-          setTimeRange(value)
-          setDateFrom(null)
-          setDateTo(null)
-        }}
-        dateFrom={dateFrom}
-        dateTo={dateTo}
-        onDateRangeChange={({ from, to }) => {
-          setDateFrom(from)
-          setDateTo(to)
-        }}
-        allowExtendedRanges
-        onExportClick={handleOpenExportDialog}
-        isExporting={isExporting}
-      />
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-sm font-semibold text-neutral-900">
-            Filtro detalhado por máquina e usuário
-          </CardTitle>
-          <CardDescription className="text-neutral-600">
-            Refine os dados para uma máquina específica e, opcionalmente, para um colaborador da empresa selecionada.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          <div className="grid gap-4 md:grid-cols-3">
-            <div className="space-y-3">
-              <span className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                Máquina
-              </span>
-              <SearchableCombobox
-                value={selectedMachineId}
-                onValueChange={(value) => setSelectedMachineId(value ?? "all")}
-                options={machineOptions}
-                placeholder="Todas as máquinas"
-                triggerClassName="h-10 w-full rounded-2xl border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800"
-              />
-            </div>
-            <div className="space-y-3">
-              <span className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                Usuário (solicitante)
-              </span>
-              <SearchableCombobox
-                value={selectedUserId}
-                onValueChange={(value) => setSelectedUserId(value ?? "all")}
-                options={userOptions}
-                placeholder="Todos os usuários"
-                triggerClassName="h-10 w-full rounded-2xl border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800"
-              />
-            </div>
-            <div className="space-y-1">
-              <span className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                Contexto
-              </span>
-              <p className="text-xs text-neutral-500">
-                Combine os filtros acima com o período selecionado para analisar o histórico daquela máquina.
-              </p>
-            </div>
-          </div>
-        </CardContent>
-      </Card>
-
-      {selectedMachineId !== "all" ? (
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="text-lg font-semibold text-neutral-900">
-              Histórico da máquina selecionada
-            </CardTitle>
-            <CardDescription className="text-neutral-600">
-              Distribuição de categorias e horas trabalhadas na máquina filtrada, dentro do período selecionado.
-            </CardDescription>
-          </CardHeader>
-          <CardContent className="space-y-4">
-            <div className="grid gap-4 md:grid-cols-3">
-              {(() => {
-                const machineItems = items.filter(
-                  (item) =>
-                    item.machineId === selectedMachineId ||
-                    (selectedMachineId === "all" && item.machineId !== null),
-                )
-                const totalTickets = machineItems.reduce((acc, item) => acc + item.total, 0)
-                const hoursItem = (hours?.items ?? []).find(
-                  (entry) => entry.machineId === selectedMachineId,
-                )
-                const internalHours = hoursItem ? hoursItem.internalMs / 3_600_000 : 0
-                const externalHours = hoursItem ? hoursItem.externalMs / 3_600_000 : 0
-                const totalHours = hoursItem ? hoursItem.totalMs / 3_600_000 : 0
-
-                const companyLabel =
-                  hoursItem?.companyName ??
-                  machineItems[0]?.companyName ??
-                  (companyId === "all" ? "Várias empresas" : null)
-
-                return (
-                  <>
-                    <div className="space-y-1 rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm">
-                      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                        Chamados da máquina
-                      </p>
-                      <p className="text-2xl font-semibold text-neutral-900">{totalTickets}</p>
-                    </div>
-                    <div className="space-y-1 rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm">
-                      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                        Horas totais
-                      </p>
-                      <p className="text-xl font-semibold text-neutral-900">
-                        {totalHours > 0 ? formatHoursCompact(totalHours) : "0h"}
-                      </p>
-                      <p className="text-xs text-neutral-500">
-                        Internas: {formatHoursCompact(internalHours)} · Externas:{" "}
-                        {formatHoursCompact(externalHours)}
-                      </p>
-                    </div>
-                    <div className="space-y-1 rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm">
-                      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-                        Empresa
-                      </p>
-                      <p className="text-sm font-semibold text-neutral-900">
-                        {companyLabel ?? "Sem empresa"}
-                      </p>
-                    </div>
-                  </>
-                )
-              })()}
-            </div>
-
-            {(() => {
-              const perCategory = new Map<string, { categoryName: string; total: number }>()
-              for (const item of items) {
-                if (item.machineId !== selectedMachineId) continue
-                if (selectedUserId !== "all" && selectedUserId) {
-                  // user filter já é aplicado na query de backend; não precisamos revalidar aqui
-                }
-                const key = item.categoryName || "Sem categoria"
-                const current = perCategory.get(key) ?? { categoryName: key, total: 0 }
-                current.total += item.total
-                perCategory.set(key, current)
-              }
-              const rows = Array.from(perCategory.values()).sort((a, b) => b.total - a.total)
-
-              if (rows.length === 0) {
-                return (
-                  <p className="rounded-lg border border-dashed border-slate-200 p-4 text-sm text-neutral-500">
-                    Nenhuma categoria encontrada para a combinação de filtros atual.
-                  </p>
-                )
-              }
-
-              return (
-                <div className="overflow-hidden rounded-2xl border border-slate-200">
-                  <table className="w-full text-sm">
-                    <thead className="bg-slate-50 text-xs uppercase tracking-wide text-neutral-500">
-                      <tr>
-                        <th className="px-4 py-3 text-left">Categoria</th>
-                        <th className="px-4 py-3 text-right">Chamados</th>
-                      </tr>
-                    </thead>
-                    <tbody>
-                      {rows.map((row) => (
-                        <tr key={row.categoryName} className="border-t border-slate-100">
-                          <td className="px-4 py-2 text-neutral-800">{row.categoryName}</td>
-                          <td className="px-4 py-2 text-right font-semibold text-neutral-900">
-                            {row.total}
-                          </td>
-                        </tr>
-                      ))}
-                    </tbody>
-                  </table>
-                </div>
-              )
-            })()}
-          </CardContent>
-        </Card>
-      ) : null}
-
-      <div className="grid gap-4 md:grid-cols-3">
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              Chamados analisados
-            </CardTitle>
-            <CardDescription className="text-neutral-600">
-              Total de tickets com máquina vinculada no período.
-            </CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">
-            {totals.totalTickets}
-          </CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              Máquinas únicas
-            </CardTitle>
-            <CardDescription className="text-neutral-600">
-              Quantidade de dispositivos diferentes com chamados no período.
-            </CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">
-            {totals.machines.size}
-          </CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              Categorias
-            </CardTitle>
-            <CardDescription className="text-neutral-600">
-              Categorias distintas associadas aos tickets dessas máquinas.
-            </CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">
-            {totals.categories.size}
-          </CardContent>
-        </Card>
-      </div>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">
-            Volume diário por máquina (total)
-          </CardTitle>
-          <CardDescription className="text-neutral-600">
-            Quantidade de chamados com máquina vinculada, somando todas as categorias, por dia.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {dailySeries.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Nenhum ticket com máquina vinculada foi encontrado para o período selecionado.
-            </p>
-          ) : (
-            <ChartContainer config={{}} className="aspect-auto h-[260px] w-full">
-              <BarChart data={dailySeries} margin={{ top: 8, left: 20, right: 20, bottom: 32 }}>
-                <CartesianGrid vertical={false} />
-                <XAxis
-                  dataKey="date"
-                  tickLine={false}
-                  axisLine={false}
-                  tickMargin={8}
-                  minTickGap={24}
-                  tickFormatter={(value) => formatDateDM(new Date(String(value)))}
-                />
-                <ChartTooltip
-                  content={
-                    <ChartTooltipContent
-                      className="w-[180px]"
-                      labelFormatter={(value) => formatDateDM(new Date(String(value)))}
-                    />
-                  }
-                />
-                <Bar dataKey="total" fill="var(--chart-1)" radius={[4, 4, 0, 0]} name="Chamados" />
-              </BarChart>
-            </ChartContainer>
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">
-            Detalhamento diário por máquina e categoria
-          </CardTitle>
-          <CardDescription className="text-neutral-600">
-            Cada linha representa o total de chamados abertos em uma data específica, agrupados por
-            máquina e categoria.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {tableRows.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Nenhum ticket com máquina vinculada foi encontrado para o período selecionado.
-            </p>
-          ) : (
-            <div className="overflow-hidden rounded-2xl border border-slate-200">
-              <table className="w-full text-sm">
-                <thead className="bg-slate-50 text-xs uppercase tracking-wide text-neutral-500">
-                  <tr>
-                    <th className="px-4 py-3 text-left">Data</th>
-                    <th className="px-4 py-3 text-left">Máquina</th>
-                    <th className="px-4 py-3 text-left">Empresa</th>
-                    <th className="px-4 py-3 text-left">Categoria</th>
-                    <th className="px-4 py-3 text-right">Chamados</th>
-                  </tr>
-                </thead>
-                <tbody>
-                  {tableRows.map((row, index) => {
-                    const machineLabel =
-                      row.machineHostname && row.machineHostname.trim().length > 0
-                        ? row.machineHostname
-                        : "Sem hostname"
-                    const companyLabel = row.companyName ?? "Sem empresa"
-                    return (
-                      <tr key={`${row.date}-${machineLabel}-${row.categoryName}-${index}`} className="border-t border-slate-100">
-                        <td className="px-4 py-2 text-neutral-800">
-                          {formatDateDM(new Date(`${row.date}T00:00:00Z`))}
-                        </td>
-                        <td className="px-4 py-2 text-neutral-800">{machineLabel}</td>
-                        <td className="px-4 py-2 text-neutral-700">{companyLabel}</td>
-                        <td className="px-4 py-2 text-neutral-700">{row.categoryName}</td>
-                        <td className="px-4 py-2 text-right font-semibold text-neutral-900">{row.total}</td>
-                      </tr>
-                    )
-                  })}
-                </tbody>
-              </table>
-            </div>
-          )}
-        </CardContent>
-      </Card>
-
-      <Dialog open={isExportDialogOpen} onOpenChange={handleExportDialogOpenChange}>
-        <DialogContent className="max-w-2xl">
-          <DialogHeader>
-            <DialogTitle>Exportar XLSX — Máquinas x categorias</DialogTitle>
-            <DialogDescription>
-              Personalize quais campos das máquinas aparecerão na planilha complementar de inventário. Os filtros aplicados neste relatório serão respeitados.
-            </DialogDescription>
-          </DialogHeader>
-          <div className="space-y-5">
-            <div className="rounded-2xl border border-slate-200 bg-slate-50/70 px-4 py-3 text-sm text-neutral-700">
-              Máquinas encontradas:{" "}
-              <span className="font-semibold text-neutral-900">{exportableMachineIds.length}</span>
-              {selectedMachineId !== "all" ? (
-                <span className="ml-1 text-xs text-neutral-500">(apenas a máquina filtrada será exportada)</span>
-              ) : null}
-            </div>
-            <div className="flex flex-wrap items-center justify-between gap-2">
-              <p className="text-sm font-semibold text-neutral-900">Colunas selecionadas: {selectedColumnCount}</p>
-              <div className="flex items-center gap-2">
-                <Button type="button" variant="ghost" size="sm" onClick={handleSelectAllColumns} disabled={isExporting} className="gap-2">
-                  Selecionar todas
-                </Button>
-                <Button type="button" variant="ghost" size="sm" onClick={handleResetColumns} disabled={isExporting} className="gap-2">
-                  Restaurar padrão
-                </Button>
-              </div>
-            </div>
-            <div className="space-y-4 max-h-[420px] overflow-y-auto pr-1">
-              <div className="space-y-2">
-                <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Colunas padrão</p>
-                <div className="grid gap-3 sm:grid-cols-2">
-                  {baseColumnOptions.map((column) => {
-                    const checked = selectedColumnKeys.includes(column.key)
-                    return (
-                      <label key={column.key} className="flex items-center gap-2 text-sm text-neutral-800">
-                        <Checkbox
-                          checked={checked}
-                          onCheckedChange={(value) => handleToggleColumn(column.key, value === true || value === "indeterminate")}
-                          disabled={isExporting}
-                        />
-                        <span>{column.label}</span>
-                      </label>
-                    )
-                  })}
-                </div>
-              </div>
-              {customColumnOptions.length > 0 ? (
-                <div className="space-y-2">
-                  <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Campos personalizados</p>
-                  <div className="grid gap-3 sm:grid-cols-2">
-                    {customColumnOptions.map((column) => {
-                      const checked = selectedColumnKeys.includes(column.key)
-                      return (
-                        <label key={column.key} className="flex items-center gap-2 text-sm text-neutral-800">
-                          <Checkbox
-                            checked={checked}
-                            onCheckedChange={(value) => handleToggleColumn(column.key, value === true || value === "indeterminate")}
-                            disabled={isExporting}
-                          />
-                          <span>{column.label}</span>
-                        </label>
-                      )
-                    })}
-                  </div>
-                </div>
-              ) : null}
-            </div>
-            {isExporting ? (
-              <div className="space-y-2 rounded-xl border border-slate-200 bg-white/80 px-4 py-3">
-                <div className="flex items-center justify-between text-sm font-medium text-neutral-700">
-                  <span>Gerando planilha...</span>
-                  <span>{Math.min(100, Math.max(0, Math.round(exportProgress)))}%</span>
-                </div>
-                <Progress value={exportProgress} className="h-2" />
-              </div>
-            ) : null}
-            {exportError ? <p className="text-sm text-destructive">{exportError}</p> : null}
-          </div>
-          <DialogFooter className="gap-2">
-            <Button type="button" variant="outline" onClick={() => handleExportDialogOpenChange(false)} disabled={isExporting}>
-              Cancelar
-            </Button>
-            <Button
-              type="button"
-              onClick={handleConfirmExport}
-              disabled={isExporting || selectedColumnCount === 0 || exportableMachineIds.length === 0}
-              className="gap-2"
-            >
-              {isExporting ? (
-                <>
-                  <Spinner className="mr-2 size-4" />
-                  Exportando...
-                </>
-              ) : (
-                "Exportar XLSX"
-              )}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
diff --git a/src/components/reports/report-filter-toolbar.tsx b/src/components/reports/report-filter-toolbar.tsx
deleted file mode 100644
index f22777c..0000000
--- a/src/components/reports/report-filter-toolbar.tsx
+++ /dev/null
@@ -1,152 +0,0 @@
-"use client"
-
-import type { ReactNode } from "react"
-
-import { Button } from "@/components/ui/button"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { cn } from "@/lib/utils"
-import { DateRangeButton } from "@/components/date-range-button"
-
-type BillingFilter = "all" | "avulso" | "contratado"
-type TimeRange = "90d" | "30d" | "7d" | "365d" | "all"
-
-type ReportsFilterToolbarProps = {
-  companyId: string
-  onCompanyChange: (value: string) => void
-  companyOptions: SearchableComboboxOption[]
-  timeRange: TimeRange
-  onTimeRangeChange: (value: TimeRange) => void
-  showBillingFilter?: boolean
-  billingFilter?: BillingFilter
-  onBillingFilterChange?: (value: BillingFilter) => void
-  extraFilters?: ReactNode
-  exportHref?: string
-  exportLabel?: string
-  onExportClick?: () => void
-  isExporting?: boolean
-  onOpenScheduler?: () => void
-  allowExtendedRanges?: boolean
-  dateFrom?: string | null
-  dateTo?: string | null
-  onDateRangeChange?: (next: { from: string | null; to: string | null }) => void
-  className?: string
-}
-
-const BILLING_TOGGLE_ITEM =
-  "rounded-lg px-4 py-2 text-xs font-semibold text-muted-foreground transition data-[state=on]:bg-primary data-[state=on]:text-primary-foreground"
-
-export function ReportsFilterToolbar({
-  companyId,
-  onCompanyChange,
-  companyOptions,
-  timeRange,
-  onTimeRangeChange,
-  showBillingFilter = false,
-  billingFilter = "all",
-  onBillingFilterChange,
-  extraFilters,
-  exportHref,
-  exportLabel = "Exportar XLSX",
-  onExportClick,
-  isExporting = false,
-  onOpenScheduler,
-  allowExtendedRanges = false,
-  dateFrom,
-  dateTo,
-  onDateRangeChange,
-  className,
-}: ReportsFilterToolbarProps) {
-  return (
-    <div className={cn("flex flex-col gap-3 rounded-3xl border border-border/60 bg-white/90 p-4 shadow-sm", className)}>
-      <div className="flex flex-wrap items-center gap-3">
-        <SearchableCombobox
-          value={companyId}
-          onValueChange={(next) => onCompanyChange(next ?? "all")}
-          options={companyOptions}
-          placeholder="Todas as empresas"
-          triggerClassName="h-10 w-full min-w-56 rounded-2xl border border-border/60 bg-background/95 px-3 text-sm font-semibold text-neutral-800 md:w-64"
-          align="center"
-        />
-        {onDateRangeChange ? (
-          <DateRangeButton
-            from={dateFrom ?? null}
-            to={dateTo ?? null}
-            onChange={onDateRangeChange}
-            className="w-full min-w-[200px] md:w-auto"
-            align="center"
-          />
-        ) : null}
-        {showBillingFilter ? (
-          <ToggleGroup
-            type="single"
-            value={billingFilter}
-            onValueChange={(next) => next && onBillingFilterChange?.(next as BillingFilter)}
-            className="flex flex-1 flex-wrap gap-2 rounded-xl border border-border/70 bg-background/60 p-1 sm:flex-none"
-          >
-            <ToggleGroupItem value="all" className={cn(BILLING_TOGGLE_ITEM, "flex-1 justify-center sm:flex-none")}>
-              Todos
-            </ToggleGroupItem>
-            <ToggleGroupItem
-              value="avulso"
-              className={cn(BILLING_TOGGLE_ITEM, "flex-1 justify-center sm:flex-none")}
-            >
-              Somente avulsos
-            </ToggleGroupItem>
-            <ToggleGroupItem
-              value="contratado"
-              className={cn(BILLING_TOGGLE_ITEM, "flex-1 justify-center sm:flex-none")}
-            >
-              Somente contratados
-            </ToggleGroupItem>
-          </ToggleGroup>
-        ) : null}
-        <ToggleGroup
-          type="single"
-          value={timeRange}
-          onValueChange={(value) => value && onTimeRangeChange(value as TimeRange)}
-          variant="outline"
-          size="lg"
-          className="flex rounded-2xl border border-border/60"
-        >
-          <ToggleGroupItem value="90d" className="min-w-[80px] justify-center px-4">
-            90 dias
-          </ToggleGroupItem>
-          <ToggleGroupItem value="30d" className="min-w-[80px] justify-center px-4">
-            30 dias
-          </ToggleGroupItem>
-          <ToggleGroupItem value="7d" className="min-w-[80px] justify-center px-4">
-            7 dias
-          </ToggleGroupItem>
-          {allowExtendedRanges ? (
-            <>
-              <ToggleGroupItem value="365d" className="hidden min-w-[96px] justify-center px-4 lg:inline-flex">
-                12 meses
-              </ToggleGroupItem>
-              <ToggleGroupItem value="all" className="hidden min-w-[120px] justify-center px-5 lg:inline-flex">
-                Todo histórico
-              </ToggleGroupItem>
-            </>
-          ) : null}
-        </ToggleGroup>
-        <div className="ml-auto flex items-center gap-2">
-          {onOpenScheduler ? (
-            <Button variant="outline" size="sm" onClick={onOpenScheduler}>
-              Agendar exportação
-            </Button>
-          ) : null}
-          {exportHref ? (
-            <Button asChild size="sm" variant="outline" disabled={isExporting}>
-              <a href={exportHref}>{exportLabel}</a>
-            </Button>
-          ) : onExportClick ? (
-            <Button size="sm" variant="outline" onClick={onExportClick} disabled={isExporting}>
-              {isExporting ? "Exportando..." : exportLabel}
-            </Button>
-          ) : null}
-        </div>
-      </div>
-      {extraFilters}
-    </div>
-  )
-}
diff --git a/src/components/reports/report-schedule-drawer.tsx b/src/components/reports/report-schedule-drawer.tsx
deleted file mode 100644
index d10810a..0000000
--- a/src/components/reports/report-schedule-drawer.tsx
+++ /dev/null
@@ -1,568 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useState } from "react"
-import { toast } from "sonner"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { CalendarClock, Play, Trash2 } from "lucide-react"
-
-import { REPORT_EXPORT_DEFINITIONS, type ReportExportKey } from "@/lib/report-definitions"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { MultiValueInput } from "@/components/ui/multi-value-input"
-import {
-  Sheet,
-  SheetContent,
-  SheetDescription,
-  SheetFooter,
-  SheetHeader,
-  SheetTitle,
-} from "@/components/ui/sheet"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { Badge } from "@/components/ui/badge"
-import { TimePicker } from "@/components/ui/time-picker"
-
-type SerializableRun = {
-  id: string
-  status: "PENDING" | "RUNNING" | "COMPLETED" | "FAILED"
-  startedAt: string
-  completedAt: string | null
-  error?: string | null
-  artifacts: Array<{
-    index: number
-    key: string
-    fileName: string | null
-    mimeType: string | null
-  }>
-}
-
-type SerializableSchedule = {
-  id: string
-  name: string
-  tenantId: string
-  reportKeys: ReportExportKey[]
-  range: string
-  companyId: string | null
-  companyName: string | null
-  format: string
-  frequency: "daily" | "weekly" | "monthly"
-  dayOfWeek: number | null
-  dayOfMonth: number | null
-  hour: number
-  minute: number
-  timezone: string
-  recipients: string[]
-  status: "ACTIVE" | "PAUSED"
-  lastRunAt: string | null
-  nextRunAt: string | null
-  runs: SerializableRun[]
-}
-
-const RUN_LABELS: Record<SerializableRun["status"], string> = {
-  PENDING: "Pendente",
-  RUNNING: "Em andamento",
-  COMPLETED: "Concluído",
-  FAILED: "Falhou",
-}
-
-const RUN_VARIANTS: Record<SerializableRun["status"], "default" | "outline" | "destructive"> = {
-  PENDING: "outline",
-  RUNNING: "outline",
-  COMPLETED: "default",
-  FAILED: "destructive",
-}
-
-function runStatusLabel(status: SerializableRun["status"]) {
-  return RUN_LABELS[status] ?? status
-}
-
-function runStatusVariant(status: SerializableRun["status"]) {
-  return RUN_VARIANTS[status] ?? "outline"
-}
-
-type ReportScheduleDrawerProps = {
-  open: boolean
-  onOpenChange: (open: boolean) => void
-  defaultReports?: ReportExportKey[]
-  defaultRange?: string
-  defaultCompanyId?: string | null
-  companyOptions: SearchableComboboxOption[]
-}
-
-export function ReportScheduleDrawer({
-  open,
-  onOpenChange,
-  defaultReports = [],
-  defaultRange = "30d",
-  defaultCompanyId = null,
-  companyOptions,
-}: ReportScheduleDrawerProps) {
-  const [name, setName] = useState("")
-  const [selectedReports, setSelectedReports] = useState<ReportExportKey[]>(defaultReports)
-  const [range, setRange] = useState(defaultRange)
-  const [companyId, setCompanyId] = useState<string | null>(defaultCompanyId)
-  const [companyName, setCompanyName] = useState("")
-  const [frequency, setFrequency] = useState<"daily" | "weekly" | "monthly">("weekly")
-  const [dayOfWeek, setDayOfWeek] = useState<number | null>(1)
-  const [dayOfMonth, setDayOfMonth] = useState<number | null>(null)
-  const [time, setTime] = useState("08:00")
-  const [recipients, setRecipients] = useState<string[]>([])
-  const [isSaving, setIsSaving] = useState(false)
-  const [isLoading, setIsLoading] = useState(false)
-  const [schedules, setSchedules] = useState<SerializableSchedule[]>([])
-
-  const normalizedCompanyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const deduped = new Map<string, SearchableComboboxOption>()
-    companyOptions.forEach((option) => {
-      if (!deduped.has(option.value)) {
-        deduped.set(option.value, option)
-      }
-    })
-    const hasAll = deduped.has("all")
-    const baseLabel = hasAll ? deduped.get("all")?.label ?? "Todas as empresas" : "Todas as empresas"
-    const filtered = Array.from(deduped.values()).filter((option) => option.value !== "all")
-    return [{ value: "all", label: baseLabel }, ...filtered]
-  }, [companyOptions])
-
-  const loadSchedules = useCallback(async () => {
-    setIsLoading(true)
-    try {
-      const response = await fetch("/api/reports/schedules", { cache: "no-store" })
-      if (!response.ok) throw new Error("Falha ao carregar agendamentos")
-      const data = (await response.json()) as { items: SerializableSchedule[] }
-      setSchedules(data.items ?? [])
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível carregar os agendamentos.")
-    } finally {
-      setIsLoading(false)
-    }
-  }, [])
-
-  useEffect(() => {
-    if (open) {
-      void loadSchedules()
-      setSelectedReports(defaultReports.length ? defaultReports : [])
-      setCompanyId(defaultCompanyId)
-    }
-  }, [open, loadSchedules, defaultReports, defaultCompanyId])
-
-  useEffect(() => {
-    if (!companyId) {
-      setCompanyName("")
-    }
-  }, [companyId])
-
-  const resetForm = useCallback(() => {
-    setName("")
-    setSelectedReports(defaultReports.length ? defaultReports : [])
-    setRange(defaultRange)
-    setCompanyId(defaultCompanyId)
-    setCompanyName("")
-    setFrequency("weekly")
-    setDayOfWeek(1)
-    setDayOfMonth(null)
-    setTime("08:00")
-    setRecipients([])
-  }, [defaultReports, defaultRange, defaultCompanyId])
-
-  const canSubmit = name.trim().length > 2 && selectedReports.length > 0 && recipients.length > 0
-
-  const handleCreate = useCallback(async () => {
-    if (!canSubmit) return
-    setIsSaving(true)
-    try {
-      const response = await fetch("/api/reports/schedules", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({
-          name,
-          reportKeys: selectedReports,
-          range,
-          companyId,
-          companyName: companyName.trim() || null,
-          frequency,
-          dayOfWeek,
-          dayOfMonth,
-          time,
-          recipients,
-        }),
-      })
-      if (!response.ok) {
-        const payload = await response.json().catch(() => null)
-        throw new Error(payload?.error ?? "Falha ao criar agendamento")
-      }
-      await loadSchedules()
-      resetForm()
-      toast.success("Agendamento criado com sucesso.")
-    } catch (error) {
-      console.error(error)
-      toast.error(error instanceof Error ? error.message : "Erro ao criar agendamento")
-    } finally {
-      setIsSaving(false)
-    }
-  }, [
-    canSubmit,
-    name,
-    selectedReports,
-    range,
-    companyId,
-    companyName,
-    frequency,
-    dayOfWeek,
-    dayOfMonth,
-    time,
-    recipients,
-    loadSchedules,
-    resetForm,
-  ])
-
-  const toggleReport = (key: ReportExportKey) => {
-    setSelectedReports((current) =>
-      current.includes(key) ? current.filter((item) => item !== key) : [...current, key]
-    )
-  }
-
-  const handleDelete = async (id: string) => {
-    if (!confirm("Deseja excluir este agendamento?")) return
-    try {
-      const response = await fetch(`/api/reports/schedules/${id}`, { method: "DELETE" })
-      if (!response.ok) throw new Error()
-      setSchedules((items) => items.filter((item) => item.id !== id))
-      toast.success("Agendamento removido.")
-    } catch {
-      toast.error("Não foi possível remover o agendamento.")
-    }
-  }
-
-  const handleToggleStatus = async (schedule: SerializableSchedule) => {
-    const nextStatus = schedule.status === "ACTIVE" ? "PAUSED" : "ACTIVE"
-    try {
-      const response = await fetch(`/api/reports/schedules/${schedule.id}`, {
-        method: "PATCH",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ status: nextStatus }),
-      })
-      if (!response.ok) throw new Error()
-      await loadSchedules()
-      toast.success(`Agendamento ${nextStatus === "ACTIVE" ? "reativado" : "pausado"}.`)
-    } catch {
-      toast.error("Não foi possível atualizar o agendamento.")
-    }
-  }
-
-  const handleRunNow = async (id: string) => {
-    toast.loading("Gerando relatórios...", { id: `run-${id}` })
-    try {
-      const response = await fetch("/api/reports/schedules/run", {
-        method: "POST",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({ scheduleId: id }),
-      })
-      if (!response.ok) throw new Error()
-      toast.success("Execução iniciada. Você receberá um e-mail assim que finalizar.", {
-        id: `run-${id}`,
-      })
-      await loadSchedules()
-    } catch {
-      toast.error("Não foi possível iniciar a execução.", { id: `run-${id}` })
-    }
-  }
-
-  const nextRunLabel = useCallback((schedule: SerializableSchedule) => {
-    if (!schedule.nextRunAt) return "Sem previsão"
-    return formatDistanceToNow(new Date(schedule.nextRunAt), { addSuffix: true, locale: ptBR })
-  }, [])
-
-  return (
-    <Sheet open={open} onOpenChange={onOpenChange}>
-      <SheetContent className="flex w-full flex-col gap-6 overflow-y-auto p-0 sm:max-w-3xl">
-        <div className="space-y-6 px-6 py-6">
-          <SheetHeader>
-            <SheetTitle>Agendar exportação</SheetTitle>
-            <SheetDescription>
-              Configure a periodicidade dos relatórios e defina quem receberá os arquivos automaticamente.
-            </SheetDescription>
-          </SheetHeader>
-          <div className="space-y-4 rounded-2xl border border-border/60 bg-muted/30 p-4">
-            <div className="space-y-2">
-              <Label htmlFor="schedule-name">Nome</Label>
-              <Input
-                id="schedule-name"
-                value={name}
-                onChange={(event) => setName(event.target.value)}
-                placeholder="Ex.: Horas semanais clientes A/B"
-              />
-            </div>
-            <div className="space-y-2">
-              <Label>Relatórios incluídos</Label>
-              <div className="flex flex-wrap gap-2">
-                {Object.entries(REPORT_EXPORT_DEFINITIONS).map(([key, meta]) => {
-                  const typedKey = key as ReportExportKey
-                  const active = selectedReports.includes(typedKey)
-                  return (
-                    <button
-                      type="button"
-                      key={key}
-                      onClick={() => toggleReport(typedKey)}
-                      className={`rounded-2xl border px-3 py-2 text-left text-sm ${
-                        active
-                          ? "border-primary bg-primary/10 text-foreground"
-                          : "border-border/70 bg-white text-muted-foreground"
-                      }`}
-                    >
-                      <div className="font-semibold">{meta.label}</div>
-                      <div className="text-xs text-muted-foreground">{meta.description}</div>
-                    </button>
-                  )
-                })}
-              </div>
-            </div>
-            <div className="grid gap-3 md:grid-cols-2">
-              <div className="space-y-2">
-                <Label>Período padrão</Label>
-                <Select value={range} onValueChange={setRange}>
-                  <SelectTrigger>
-                    <SelectValue placeholder="Selecione" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="7d">Últimos 7 dias</SelectItem>
-                    <SelectItem value="30d">Últimos 30 dias</SelectItem>
-                    <SelectItem value="90d">Últimos 90 dias</SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <Label>Empresa (opcional)</Label>
-                <SearchableCombobox
-                  value={companyId ?? "all"}
-                  onValueChange={(next) => setCompanyId(next && next !== "all" ? next : null)}
-                  options={normalizedCompanyOptions}
-                  placeholder="Todas as empresas"
-                />
-                {companyId ? (
-                  <Input
-                    value={companyName}
-                    onChange={(event) => setCompanyName(event.target.value)}
-                    placeholder="Nome amigável para o relatório"
-                  />
-                ) : null}
-              </div>
-            </div>
-            <div className="grid gap-3 md:grid-cols-2">
-              <div className="space-y-2">
-                <Label>Frequência</Label>
-                <Select
-                  value={frequency}
-                  onValueChange={(value) => setFrequency(value as "daily" | "weekly" | "monthly")}
-                >
-                  <SelectTrigger>
-                    <SelectValue placeholder="Selecione" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="daily">Diária</SelectItem>
-                    <SelectItem value="weekly">Semanal</SelectItem>
-                    <SelectItem value="monthly">Mensal</SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-              {frequency === "weekly" ? (
-                <div className="space-y-2">
-                  <Label>Dia da semana</Label>
-                  <Select
-                    value={String(dayOfWeek ?? 1)}
-                    onValueChange={(value) => setDayOfWeek(Number(value))}
-                  >
-                    <SelectTrigger>
-                      <SelectValue placeholder="Selecione" />
-                    </SelectTrigger>
-                    <SelectContent>
-                      {["Domingo", "Segunda", "Terça", "Quarta", "Quinta", "Sexta", "Sábado"].map(
-                        (label, index) => (
-                          <SelectItem key={label} value={String(index)}>
-                            {label}
-                          </SelectItem>
-                        )
-                      )}
-                    </SelectContent>
-                  </Select>
-                </div>
-              ) : frequency === "monthly" ? (
-                <div className="space-y-2">
-                  <Label>Dia do mês</Label>
-                  <Input
-                    type="number"
-                    min={1}
-                    max={28}
-                    value={dayOfMonth ?? ""}
-                    onChange={(event) => setDayOfMonth(Number(event.target.value) || 1)}
-                  />
-                </div>
-              ) : null}
-            </div>
-            <div className="grid gap-3 md:grid-cols-2">
-              <div className="space-y-2">
-                <Label>Horário (HH:MM)</Label>
-                <TimePicker value={time} onChange={setTime} />
-              </div>
-              <div className="space-y-2">
-                <Label>Destinatários (emails)</Label>
-                <MultiValueInput
-                  placeholder="exemplo@empresa.com"
-                  values={recipients}
-                  onChange={setRecipients}
-                />
-              </div>
-            </div>
-            <Button disabled={!canSubmit || isSaving} onClick={handleCreate}>
-              {isSaving ? "Salvando..." : "Salvar agendamento"}
-            </Button>
-          </div>
-
-          <div className="space-y-3">
-              <div className="flex items-center justify-between">
-                <h3 className="text-sm font-semibold text-muted-foreground">Agendamentos ativos</h3>
-                <Button
-                  variant="ghost"
-                  size="sm"
-                  className="border border-border/60"
-                  onClick={() => loadSchedules()}
-                  disabled={isLoading}
-                >
-                  Atualizar
-                </Button>
-              </div>
-            {schedules.length === 0 ? (
-              <div className="rounded-2xl border border-dashed border-border/60 bg-muted/30 px-4 py-6 text-center text-sm text-muted-foreground">
-                Nenhum agendamento criado ainda.
-              </div>
-            ) : (
-              <div className="space-y-3">
-                {schedules.map((schedule) => (
-                  <div
-                    key={schedule.id}
-                    className="rounded-2xl border border-border/60 bg-white px-4 py-3 shadow-sm"
-                  >
-                    <div className="flex flex-wrap items-center justify-between gap-2">
-                      <div>
-                        <p className="text-sm font-semibold text-neutral-900">{schedule.name}</p>
-                        <p className="text-xs text-neutral-500">
-                          Próxima execução {nextRunLabel(schedule)}
-                        </p>
-                      </div>
-                      <div className="flex items-center gap-2">
-                        <Badge variant={schedule.status === "ACTIVE" ? "default" : "outline"}>
-                          {schedule.status === "ACTIVE" ? "Ativo" : "Pausado"}
-                        </Badge>
-                        <Button
-                          variant="ghost"
-                          size="icon"
-                          onClick={() => handleRunNow(schedule.id)}
-                          title="Executar agora"
-                        >
-                          <Play className="size-4" />
-                        </Button>
-                        <Button
-                          variant="ghost"
-                          size="icon"
-                          onClick={() => handleToggleStatus(schedule)}
-                          title={schedule.status === "ACTIVE" ? "Pausar" : "Retomar"}
-                        >
-                          <CalendarClock className="size-4" />
-                        </Button>
-                        <Button
-                          variant="ghost"
-                          size="icon"
-                          onClick={() => handleDelete(schedule.id)}
-                          title="Excluir"
-                        >
-                          <Trash2 className="size-4 text-destructive" />
-                        </Button>
-                      </div>
-                    </div>
-                    <div className="mt-2 flex flex-wrap gap-2 text-xs text-muted-foreground">
-                      {schedule.reportKeys.map((key) => (
-                        <Badge key={key} variant="outline">
-                          {REPORT_EXPORT_DEFINITIONS[key]?.label ?? key}
-                        </Badge>
-                      ))}
-                      <span>• Período: {schedule.range}</span>
-                      {schedule.companyName ? (
-                        <span>• Empresa: {schedule.companyName}</span>
-                      ) : null}
-                      <span>
-                        • Próxima execução às {String(schedule.hour).padStart(2, "0")}:
-                        {String(schedule.minute).padStart(2, "0")}
-                      </span>
-                    </div>
-                    <div className="mt-3 space-y-2 border-t border-border/60 pt-3">
-                      <p className="text-xs font-semibold uppercase tracking-wide text-muted-foreground">
-                        Execuções recentes
-                      </p>
-                      {schedule.runs?.length ? (
-                        schedule.runs.slice(0, 3).map((run) => (
-                          <div
-                            key={run.id}
-                            className="rounded-xl border border-border/50 bg-muted/30 px-3 py-2 text-xs text-neutral-600"
-                          >
-                            <div className="flex flex-wrap items-center gap-2">
-                              <Badge variant={runStatusVariant(run.status)}>{runStatusLabel(run.status)}</Badge>
-                              <span className="text-[11px] text-neutral-500">
-                                {formatDistanceToNow(
-                                  new Date(run.completedAt ?? run.startedAt),
-                                  { addSuffix: true, locale: ptBR }
-                                )}
-                              </span>
-                              {run.error ? (
-                                <span className="text-[11px] text-destructive">Erro: {run.error}</span>
-                              ) : null}
-                            </div>
-                            {run.artifacts?.length ? (
-                              <div className="mt-2 flex flex-wrap gap-2">
-                                {run.artifacts.map((artifact) => (
-                                  <Button
-                                    key={`${run.id}-${artifact.index}`}
-                                    variant="ghost"
-                                    size="sm"
-                                    asChild
-                                  >
-                                    <a
-                                      href={`/api/reports/schedules/runs/${run.id}?artifact=${artifact.index}`}
-                                      target="_blank"
-                                      rel="noreferrer"
-                                    >
-                                      {artifact.fileName ?? `Arquivo ${artifact.index + 1}`}
-                                    </a>
-                                  </Button>
-                                ))}
-                              </div>
-                            ) : null}
-                          </div>
-                        ))
-                      ) : (
-                        <p className="text-[11px] text-neutral-500">Nenhuma execução registrada ainda.</p>
-                      )}
-                    </div>
-                  </div>
-                ))}
-              </div>
-            )}
-          </div>
-        </div>
-        <SheetFooter className="border-t border-border/60 px-6 py-4">
-          <Button variant="ghost" onClick={() => onOpenChange(false)}>
-            Fechar
-          </Button>
-        </SheetFooter>
-      </SheetContent>
-    </Sheet>
-  )
-}
diff --git a/src/components/reports/sla-report.tsx b/src/components/reports/sla-report.tsx
deleted file mode 100644
index 618f2a5..0000000
--- a/src/components/reports/sla-report.tsx
+++ /dev/null
@@ -1,510 +0,0 @@
-"use client"
-
-import { useMemo } from "react"
-import { useQuery } from "convex/react"
-import { IconAlertTriangle, IconGraph, IconClockHour4 } from "@tabler/icons-react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Badge } from "@/components/ui/badge"
-import { useState } from "react"
-import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
-import { Area, AreaChart, Bar, BarChart, CartesianGrid, XAxis } from "recharts"
-import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
-import { cn, formatDateDM, formatDateDMY, formatHoursCompact } from "@/lib/utils"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { ReportsFilterToolbar } from "@/components/reports/report-filter-toolbar"
-import { ReportScheduleDrawer } from "@/components/reports/report-schedule-drawer"
-import { ChartAreaInteractive } from "@/components/chart-area-interactive"
-
-const agentProductivityChartConfig = {
-  resolved: {
-    label: "Chamados resolvidos",
-  },
-}
-
-const queueVolumeChartConfig = {
-  open: {
-    label: "Tickets abertos",
-  },
-}
-
-const priorityLabelMap: Record<string, string> = {
-  LOW: "Baixa",
-  MEDIUM: "Média",
-  HIGH: "Alta",
-  URGENT: "Urgente",
-}
-
-type CategoryBreakdownEntry = {
-  categoryId: string | null
-  categoryName: string
-  priority: string
-  total: number
-  responseMet: number
-  solutionMet: number
-  responseRate: number | null
-  solutionRate: number | null
-}
-
-function formatMinutes(value: number | null) {
-  if (value === null) return "—"
-  if (value < 60) return `${value.toFixed(0)} min`
-  const hours = Math.floor(value / 60)
-  const minutes = Math.round(value % 60)
-  if (minutes === 0) return `${hours}h`
-  return `${hours}h ${minutes}min`
-}
-
-export function SlaReport() {
-  const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
-  const [timeRange, setTimeRange] = useState<"90d" | "30d" | "7d">("90d")
-  const [schedulerOpen, setSchedulerOpen] = useState(false)
-  const [dateFrom, setDateFrom] = useState<string | null>(null)
-  const [dateTo, setDateTo] = useState<string | null>(null)
-  const { session, convexUserId, isStaff, isAdmin } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const enabled = Boolean(isStaff && convexUserId)
-  const dateRangeFilters = useMemo(() => {
-    const filters: { dateFrom?: string; dateTo?: string } = {}
-    if (dateFrom) filters.dateFrom = dateFrom
-    if (dateTo) filters.dateTo = dateTo
-    return filters
-  }, [dateFrom, dateTo])
-  const data = useQuery(
-    api.reports.slaOverview,
-    enabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-          ...dateRangeFilters,
-        })
-      : "skip"
-  )
-  const agents = useQuery(
-    api.reports.agentProductivity,
-    enabled
-      ? ({ tenantId, viewerId: convexUserId as Id<"users">, range: timeRange, companyId: companyId === "all" ? undefined : (companyId as Id<"companies">) })
-      : "skip"
-  ) as { rangeDays: number; items: Array<{ agentId: string; name: string | null; email: string | null; open: number; resolved: number; avgFirstResponseMinutes: number | null; avgResolutionMinutes: number | null; workedHours: number }> } | undefined
-
-  const openedResolved = useQuery(
-    api.reports.openedResolvedByDay,
-    enabled
-      ? ({
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          range: timeRange,
-          companyId: companyId === "all" ? undefined : (companyId as Id<"companies">),
-          ...dateRangeFilters,
-        })
-      : "skip"
-  ) as { rangeDays: number; series: Array<{ date: string; opened: number; resolved: number }> } | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    enabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const base: SearchableComboboxOption[] = [{ value: "all", label: "Todas as empresas" }]
-    if (!companies || companies.length === 0) {
-      return base
-    }
-    const sorted = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [
-      base[0],
-      ...sorted.map((company) => ({
-        value: company.id,
-        label: company.name,
-      })),
-    ]
-  }, [companies])
-
-  const exportHref = useMemo(() => {
-    const params = new URLSearchParams()
-    params.set("range", timeRange)
-    if (companyId !== "all") params.set("companyId", companyId)
-    if (dateFrom) params.set("dateFrom", dateFrom)
-    if (dateTo) params.set("dateTo", dateTo)
-    return `/api/reports/sla.xlsx?${params.toString()}`
-  }, [companyId, dateFrom, dateTo, timeRange])
-
-  const queueTotal = useMemo(
-    () => data?.queueBreakdown.reduce((acc: number, queue: { open: number }) => acc + queue.open, 0) ?? 0,
-    [data]
-  )
-  const categoryBreakdown = (data?.categoryBreakdown ?? []) as CategoryBreakdownEntry[]
-
-  if (!data) {
-    return (
-      <div className="space-y-6">
-        {Array.from({ length: 4 }).map((_, index) => (
-          <Skeleton key={index} className="h-32 rounded-2xl" />
-        ))}
-      </div>
-    )
-  }
-
-  return (
-    <div className="space-y-8">
-      {isAdmin ? (
-        <ReportScheduleDrawer
-          open={schedulerOpen}
-          onOpenChange={setSchedulerOpen}
-          defaultReports={["sla"]}
-          defaultRange={timeRange}
-          defaultCompanyId={companyId === "all" ? null : companyId}
-          companyOptions={companyOptions}
-        />
-      ) : null}
-      <ReportsFilterToolbar
-        companyId={companyId}
-        onCompanyChange={(value) => setCompanyId(value)}
-        companyOptions={companyOptions}
-        timeRange={timeRange}
-        onTimeRangeChange={(value) => {
-          setTimeRange(value as "90d" | "30d" | "7d")
-          setDateFrom(null)
-          setDateTo(null)
-        }}
-        dateFrom={dateFrom}
-        dateTo={dateTo}
-        onDateRangeChange={({ from, to }) => {
-          setDateFrom(from)
-          setDateTo(to)
-        }}
-        exportHref={exportHref}
-        onOpenScheduler={isAdmin ? () => setSchedulerOpen(true) : undefined}
-      />
-      <div className="grid gap-4 md:grid-cols-4">
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tickets abertos</CardTitle>
-            <CardDescription className="text-neutral-600">Chamados ativos acompanhados pelo SLA.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totals.open}</CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconAlertTriangle className="size-4 text-amber-500" /> Vencidos
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Tickets que ultrapassaram o prazo previsto.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totals.overdue}</CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconClockHour4 className="size-4 text-neutral-500" /> Tempo resposta médio
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Com base nos tickets respondidos.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-2xl font-semibold text-neutral-900">
-            {formatMinutes(data.response.averageFirstResponseMinutes ?? null)}
-            <p className="mt-1 text-xs text-neutral-500">{data.response.responsesRegistered} registros</p>
-          </CardContent>
-        </Card>
-        <Card className="border-slate-200">
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
-              <IconGraph className="size-4 text-neutral-500" /> Tempo resolução médio
-            </CardTitle>
-            <CardDescription className="text-neutral-600">Chamados finalizados no período analisado.</CardDescription>
-          </CardHeader>
-          <CardContent className="text-2xl font-semibold text-neutral-900">
-            {formatMinutes(data.resolution.averageResolutionMinutes ?? null)}
-            <p className="mt-1 text-xs text-neutral-500">{data.resolution.resolvedCount} resolvidos</p>
-          </CardContent>
-        </Card>
-      </div>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <CardTitle className="text-lg font-semibold text-neutral-900">Fila x Volume aberto</CardTitle>
-          <CardDescription className="text-neutral-600">
-            Distribuição dos {queueTotal} tickets abertos por fila de atendimento.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {data.queueBreakdown.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Nenhuma fila com tickets ativos no momento.
-            </p>
-          ) : (
-            <ul className="space-y-3">
-            {data.queueBreakdown.map((queue: { id: string; name: string; open: number }) => (
-                <li key={queue.id} className="flex items-center justify-between gap-4 rounded-xl border border-slate-200 px-4 py-3">
-                  <div className="flex flex-col">
-                    <span className="text-sm font-medium text-neutral-900">{queue.name}</span>
-                    <span className="text-xs text-neutral-500">{((queue.open / Math.max(queueTotal, 1)) * 100).toFixed(0)}% do volume aberto</span>
-                  </div>
-                  <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
-                    {queue.open} tickets
-                  </Badge>
-                </li>
-              ))}
-            </ul>
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <div className="flex flex-col gap-2 md:flex-row md:items-center md:justify-between">
-            <div>
-              <CardTitle className="text-lg font-semibold text-neutral-900">Filas com maior volume</CardTitle>
-              <CardDescription className="text-neutral-600">Visualize graficamente as filas com mais tickets abertos.</CardDescription>
-            </div>
-          </div>
-        </CardHeader>
-        <CardContent>
-          {data.queueBreakdown.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Nenhuma fila com tickets ativos no momento.
-            </p>
-          ) : (
-            <ChartContainer config={queueVolumeChartConfig} className="aspect-auto h-[260px] w-full">
-              <BarChart
-                data={data.queueBreakdown.map((queue: { id: string; name: string; open: number }) => ({
-                  name: queue.name,
-                  open: queue.open,
-                }))}
-                margin={{ top: 8, left: 20, right: 20, bottom: 56 }}
-              >
-                <CartesianGrid vertical={false} />
-                <XAxis
-                  dataKey="name"
-                  tickLine={false}
-                  axisLine={false}
-                  tickMargin={24}
-                  interval={0}
-                  angle={-30}
-                  height={80}
-                />
-                <Bar dataKey="open" fill="var(--chart-1)" radius={[4, 4, 0, 0]} />
-                <ChartTooltip content={<ChartTooltipContent className="w-[180px]" nameKey="open" />} />
-              </BarChart>
-            </ChartContainer>
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <div className="flex flex-col gap-2 md:flex-row md:items-center md:justify-between">
-            <div>
-              <CardTitle className="text-lg font-semibold text-neutral-900">SLA por categoria & prioridade</CardTitle>
-              <CardDescription className="text-neutral-600">
-                Taxa de cumprimento de resposta/solução considerando as regras configuradas em Categorias → SLA.
-              </CardDescription>
-            </div>
-          </div>
-        </CardHeader>
-        <CardContent>
-          {categoryBreakdown.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Ainda não há tickets categorizados ou com SLA aplicado para este período.
-            </p>
-          ) : (
-            <div className="overflow-hidden rounded-2xl border border-slate-200">
-              <table className="w-full text-sm">
-                <thead className="bg-slate-50 text-xs uppercase tracking-wide text-neutral-500">
-                  <tr>
-                    <th className="px-4 py-3 text-left">Categoria</th>
-                    <th className="px-4 py-3 text-left">Prioridade</th>
-                    <th className="px-4 py-3 text-right">Tickets</th>
-                    <th className="px-4 py-3 text-right">SLA resposta</th>
-                    <th className="px-4 py-3 text-right">SLA solução</th>
-                  </tr>
-                </thead>
-                <tbody>
-                  {categoryBreakdown.slice(0, 8).map((row) => (
-                    <tr key={`${row.categoryId ?? "none"}-${row.priority}`} className="border-t border-slate-100">
-                      <td className="px-4 py-3 font-medium text-neutral-900">{row.categoryName}</td>
-                      <td className="px-4 py-3 text-neutral-700">{priorityLabelMap[row.priority as keyof typeof priorityLabelMap] ?? row.priority}</td>
-                      <td className="px-4 py-3 text-right font-semibold text-neutral-900">{row.total}</td>
-                      <td className="px-4 py-3">
-                        <RateBadge value={row.responseRate} label="Resposta" colorClass="bg-emerald-500" />
-                      </td>
-                      <td className="px-4 py-3">
-                        <RateBadge value={row.solutionRate} label="Solução" colorClass="bg-sky-500" />
-                      </td>
-                    </tr>
-                  ))}
-                </tbody>
-              </table>
-              {categoryBreakdown.length > 8 ? (
-                <div className="border-t border-slate-100 bg-slate-50 px-4 py-2 text-xs text-neutral-500">
-                  Mostrando 8 de {categoryBreakdown.length} combinações. Refine o período ou exporte o XLSX para visão completa.
-                </div>
-              ) : null}
-            </div>
-          )}
-        </CardContent>
-      </Card>
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <div className="flex flex-col gap-2 md:flex-row md:items-center md:justify-between">
-            <div>
-              <CardTitle className="text-lg font-semibold text-neutral-900">Abertos x Resolvidos</CardTitle>
-              <CardDescription className="text-neutral-600">Comparativo diário no período selecionado.</CardDescription>
-            </div>
-          </div>
-        </CardHeader>
-        <CardContent>
-          {!openedResolved || openedResolved.series.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">Sem dados para o período.</p>
-          ) : (
-            <ChartContainer config={{}} className="aspect-auto h-[260px] w-full">
-              <AreaChart data={openedResolved.series}>
-                <defs>
-                  <linearGradient id="fillOpened" x1="0" y1="0" x2="0" y2="1">
-                    <stop offset="5%" stopColor="var(--chart-1)" stopOpacity={0.8} />
-                    <stop offset="95%" stopColor="var(--chart-1)" stopOpacity={0.1} />
-                  </linearGradient>
-                  <linearGradient id="fillResolved" x1="0" y1="0" x2="0" y2="1">
-                    <stop offset="5%" stopColor="var(--chart-2)" stopOpacity={0.8} />
-                    <stop offset="95%" stopColor="var(--chart-2)" stopOpacity={0.1} />
-                  </linearGradient>
-                </defs>
-                <CartesianGrid vertical={false} />
-                <XAxis
-                  dataKey="date"
-                  tickLine={false}
-                  axisLine={false}
-                  tickMargin={8}
-                  minTickGap={24}
-                  tickFormatter={(v) => formatDateDM(new Date(v))}
-                />
-                <ChartTooltip
-                  content={
-                    <ChartTooltipContent
-                      className="w-[180px]"
-                      labelFormatter={(value) => formatDateDMY(new Date(value as string))}
-                    />
-                  }
-                />
-                <Area dataKey="opened" type="natural" fill="url(#fillOpened)" stroke="var(--chart-1)" name="Abertos" />
-                <Area dataKey="resolved" type="natural" fill="url(#fillResolved)" stroke="var(--chart-2)" name="Resolvidos" />
-              </AreaChart>
-            </ChartContainer>
-          )}
-        </CardContent>
-      </Card>
-
-      <ChartAreaInteractive
-        hideControls
-        range={timeRange}
-        companyId={companyId}
-        className="border-slate-200"
-        title="Volume por canal"
-        description="Distribuição diária por canal (empilhado)."
-      />
-
-      <Card className="border-slate-200">
-        <CardHeader>
-          <div className="flex flex-col gap-2 md:flex-row md:items-center md:justify-between">
-            <div>
-              <CardTitle className="text-lg font-semibold text-neutral-900">Produtividade por agente</CardTitle>
-              <CardDescription className="text-neutral-600">
-                Atendimentos e tempo gasto por agente no período selecionado
-                (7, 30 ou 90 dias), com filtro por empresa.
-              </CardDescription>
-            </div>
-          </div>
-        </CardHeader>
-        <CardContent>
-          {!agents || agents.items.length === 0 ? (
-            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
-              Nenhum dado para o período selecionado.
-            </p>
-          ) : (
-            <div className="grid gap-6 md:grid-cols-2">
-              <div className="space-y-3">
-                <p className="text-xs text-neutral-500">Resolvidos por agente</p>
-                <ChartContainer config={agentProductivityChartConfig} className="aspect-auto h-[260px] w-full">
-                  <BarChart
-                    data={agents.items.slice(0, 10).map((a) => ({ name: a.name || a.email || 'Agente', resolved: a.resolved }))}
-                    margin={{ top: 8, left: 20, right: 20, bottom: 56 }}
-                  >
-                    <CartesianGrid vertical={false} />
-                    <XAxis dataKey="name" tickLine={false} axisLine={false} tickMargin={24} interval={0} angle={-30} height={80} />
-                    <Bar dataKey="resolved" fill="var(--chart-1)" radius={[4, 4, 0, 0]} />
-                    <ChartTooltip content={<ChartTooltipContent className="w-[180px]" nameKey="resolved" />} />
-                  </BarChart>
-                </ChartContainer>
-              </div>
-              <div className="space-y-3">
-                <p className="text-xs text-neutral-500">Atendimentos, tempos médios e horas trabalhadas</p>
-                <ul className="divide-y divide-slate-200 overflow-hidden rounded-md border border-slate-200">
-                  {agents.items.slice(0, 10).map((a) => (
-                    <li key={a.agentId} className="flex items-center justify-between px-3 py-2 text-sm">
-                      <div className="flex w-full flex-col gap-1">
-                        <div className="flex items-center justify-between gap-2">
-                          <span className="truncate font-medium text-neutral-900">{a.name || a.email || "Agente"}</span>
-                          <span className="text-xs font-semibold text-neutral-700">
-                            {formatHoursCompact(a.workedHours)} h trabalhadas
-                          </span>
-                        </div>
-                        <div className="flex flex-wrap gap-3 text-xs text-neutral-500">
-                          <span>
-                            Em atendimento:{" "}
-                            <span className="font-medium text-neutral-800">{a.open}</span>
-                          </span>
-                          <span>
-                            Resolvidos:{" "}
-                            <span className="font-medium text-neutral-800">{a.resolved}</span>
-                          </span>
-                        </div>
-                        <div className="flex flex-wrap gap-3 text-xs text-neutral-500">
-                          <span>
-                            1ª resposta média:{" "}
-                            <span className="font-medium text-neutral-800">
-                              {formatMinutes(a.avgFirstResponseMinutes)}
-                            </span>
-                          </span>
-                          <span>
-                            Resolução média:{" "}
-                            <span className="font-medium text-neutral-800">
-                              {formatMinutes(a.avgResolutionMinutes)}
-                            </span>
-                          </span>
-                        </div>
-                      </div>
-                    </li>
-                  ))}
-                </ul>
-              </div>
-            </div>
-          )}
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
-
-function RateBadge({ value, label, colorClass }: { value: number | null; label: string; colorClass: string }) {
-  const percent = value === null ? null : Math.round(value * 100)
-  return (
-    <div className="flex flex-col gap-1 text-right">
-      <div className="flex items-center justify-end gap-2 text-xs text-neutral-600">
-        <span>{label}</span>
-        <span className="font-semibold text-neutral-900">{percent === null ? "—" : `${percent}%`}</span>
-      </div>
-      <div className="h-1.5 w-full rounded-full bg-slate-100">
-        <div
-          className={cn("h-full rounded-full", colorClass)}
-          style={{ width: percent === null ? "0%" : `${Math.min(100, Math.max(0, percent))}%` }}
-        />
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/settings/checklist-templates-manager.tsx b/src/components/settings/checklist-templates-manager.tsx
deleted file mode 100644
index 959c28c..0000000
--- a/src/components/settings/checklist-templates-manager.tsx
+++ /dev/null
@@ -1,608 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { HelpCircle, Plus, Trash2, X } from "lucide-react"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { Switch } from "@/components/ui/switch"
-import { Skeleton } from "@/components/ui/skeleton"
-import { Textarea } from "@/components/ui/textarea"
-
-type ChecklistItemType = "checkbox" | "question"
-
-type ChecklistTemplateRow = {
-  id: Id<"ticketChecklistTemplates">
-  name: string
-  description: string
-  company: { id: Id<"companies">; name: string } | null
-  items: Array<{
-    id: string
-    text: string
-    description?: string
-    type?: ChecklistItemType
-    options?: string[]
-    required: boolean
-  }>
-  isArchived: boolean
-  updatedAt: number
-}
-
-type CompanyRow = { id: Id<"companies">; name: string }
-
-type DraftItem = {
-  id: string
-  text: string
-  description: string
-  type: ChecklistItemType
-  options: string[]
-  required: boolean
-}
-
-const NO_COMPANY_VALUE = "__global__"
-
-function normalizeTemplateItems(items: DraftItem[]) {
-  const normalized = items
-    .map((item) => ({
-      ...item,
-      text: item.text.trim(),
-      description: item.description.trim(),
-      options: item.type === "question" ? item.options.map((o) => o.trim()).filter((o) => o.length > 0) : [],
-    }))
-    .filter((item) => item.text.length > 0)
-
-  if (normalized.length === 0) {
-    throw new Error("Adicione pelo menos um item no checklist.")
-  }
-  const invalid = normalized.find((item) => item.text.length > 240)
-  if (invalid) {
-    throw new Error("Item do checklist muito longo (máx. 240 caracteres).")
-  }
-  const invalidQuestion = normalized.find((item) => item.type === "question" && item.options.length < 2)
-  if (invalidQuestion) {
-    throw new Error(`A pergunta "${invalidQuestion.text}" precisa ter pelo menos 2 opções.`)
-  }
-  return normalized
-}
-
-function createEmptyItem(): DraftItem {
-  return {
-    id: crypto.randomUUID(),
-    text: "",
-    description: "",
-    type: "checkbox",
-    options: [],
-    required: true,
-  }
-}
-
-function TemplateEditorDialog({
-  open,
-  onOpenChange,
-  template,
-  companies,
-}: {
-  open: boolean
-  onOpenChange: (open: boolean) => void
-  template: ChecklistTemplateRow | null
-  companies: CompanyRow[]
-}) {
-  const { convexUserId, session } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const actorId = convexUserId as Id<"users"> | null
-
-  const createTemplate = useMutation(api.checklistTemplates.create)
-  const updateTemplate = useMutation(api.checklistTemplates.update)
-
-  const [saving, setSaving] = useState(false)
-  const [name, setName] = useState("")
-  const [description, setDescription] = useState("")
-  const [companyValue, setCompanyValue] = useState<string>(NO_COMPANY_VALUE)
-  const [items, setItems] = useState<DraftItem[]>([createEmptyItem()])
-  const [archived, setArchived] = useState<boolean>(false)
-
-  const companyComboboxOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const sortedCompanies = [...companies].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-
-    return [
-      { value: NO_COMPANY_VALUE, label: "Global (todas)" },
-      ...sortedCompanies.map((company) => ({ value: String(company.id), label: company.name })),
-    ]
-  }, [companies])
-
-  useEffect(() => {
-    if (!open) return
-    setName(template?.name ?? "")
-    setDescription(template?.description ?? "")
-    setCompanyValue(template?.company?.id ? String(template.company.id) : NO_COMPANY_VALUE)
-    setItems(
-      template?.items?.length
-        ? template.items.map((item) => ({
-            id: item.id,
-            text: item.text,
-            description: item.description ?? "",
-            type: (item.type ?? "checkbox") as ChecklistItemType,
-            options: item.options ?? [],
-            required: item.required,
-          }))
-        : [createEmptyItem()]
-    )
-    setArchived(template?.isArchived ?? false)
-  }, [open, template])
-
-  const handleSave = async () => {
-    if (!actorId) return
-    const trimmedName = name.trim()
-    if (trimmedName.length < 3) {
-      toast.error("Informe um nome com pelo menos 3 caracteres.")
-      return
-    }
-    let normalizedItems: DraftItem[]
-    try {
-      normalizedItems = normalizeTemplateItems(items)
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Itens do checklist inválidos.")
-      return
-    }
-
-    const payload = {
-      tenantId,
-      actorId,
-      name: trimmedName,
-      description: description.trim().length > 0 ? description.trim() : undefined,
-      companyId: companyValue !== NO_COMPANY_VALUE ? (companyValue as Id<"companies">) : undefined,
-      items: normalizedItems.map((item) => ({
-        id: item.id,
-        text: item.text,
-        description: item.description.length > 0 ? item.description : undefined,
-        type: item.type,
-        options: item.type === "question" && item.options.length > 0 ? item.options : undefined,
-        required: item.required,
-      })),
-      isArchived: archived,
-    }
-
-    setSaving(true)
-    try {
-      if (template) {
-        await updateTemplate({ templateId: template.id, ...payload })
-        toast.success("Template atualizado.")
-      } else {
-        await createTemplate(payload)
-        toast.success("Template criado.")
-      }
-      onOpenChange(false)
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao salvar template.")
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  const canSave = Boolean(actorId) && !saving
-
-  return (
-    <Dialog open={open} onOpenChange={onOpenChange}>
-      <DialogContent className="max-w-3xl">
-        <DialogHeader className="gap-1">
-          <DialogTitle>{template ? "Editar template de checklist" : "Novo template de checklist"}</DialogTitle>
-        </DialogHeader>
-
-        <div className="space-y-5">
-          <div className="grid gap-4 md:grid-cols-2">
-            <div className="space-y-2">
-              <Label>Nome</Label>
-              <Input value={name} onChange={(e) => setName(e.target.value)} placeholder="Ex.: Checklist de instalação" />
-            </div>
-            <div className="space-y-2">
-              <Label>Empresa</Label>
-              <SearchableCombobox
-                value={companyValue}
-                onValueChange={(nextValue) => setCompanyValue(nextValue ?? NO_COMPANY_VALUE)}
-                options={companyComboboxOptions}
-                placeholder="Selecionar empresa"
-                searchPlaceholder="Buscar empresa..."
-                triggerClassName="h-9 rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm font-medium text-neutral-800 shadow-sm"
-                contentClassName="rounded-xl"
-              />
-            </div>
-          </div>
-
-          <div className="space-y-2">
-            <Label>Descrição (opcional)</Label>
-            <Textarea value={description} onChange={(e) => setDescription(e.target.value)} placeholder="Quando usar este checklist?" />
-          </div>
-
-          <div className="space-y-3">
-            <div className="flex items-center justify-between gap-2">
-              <div className="space-y-0.5">
-                <p className="text-sm font-semibold text-neutral-900">Itens</p>
-                <p className="text-xs text-muted-foreground">Defina o que precisa ser feito. Itens obrigatórios bloqueiam o encerramento.</p>
-              </div>
-              <Button
-                type="button"
-                variant="outline"
-                className="gap-2"
-                onClick={() => setItems((prev) => [...prev, createEmptyItem()])}
-              >
-                <Plus className="size-4" />
-                Novo item
-              </Button>
-            </div>
-
-            <div className="space-y-3">
-              {items.map((item) => (
-                <div key={item.id} className="space-y-2 rounded-xl border border-slate-200 bg-white p-3">
-                  <div className="flex flex-col gap-2 sm:flex-row sm:items-center">
-                    <Input
-                      value={item.text}
-                      onChange={(e) =>
-                        setItems((prev) => prev.map((row) => (row.id === item.id ? { ...row, text: e.target.value } : row)))
-                      }
-                      placeholder={item.type === "question" ? "Ex.: Emprestou algum equipamento?" : "Ex.: Validar backup"}
-                      className="h-9 flex-1"
-                    />
-                    <label className="flex items-center gap-2 text-sm text-neutral-700">
-                      <Checkbox
-                        checked={item.required}
-                        onCheckedChange={(checked) =>
-                          setItems((prev) => prev.map((row) => (row.id === item.id ? { ...row, required: Boolean(checked) } : row)))
-                        }
-                      />
-                      Obrigatório
-                    </label>
-                    <label className="flex items-center gap-2 text-sm text-neutral-700">
-                      <Checkbox
-                        checked={item.type === "question"}
-                        onCheckedChange={(checked) =>
-                          setItems((prev) =>
-                            prev.map((row) =>
-                              row.id === item.id
-                                ? {
-                                    ...row,
-                                    type: checked ? "question" : "checkbox",
-                                    options: checked ? (row.options.length > 0 ? row.options : ["Sim", "Não"]) : [],
-                                  }
-                                : row
-                            )
-                          )
-                        }
-                      />
-                      <HelpCircle className="size-4" />
-                      Pergunta
-                    </label>
-                    <Button
-                      type="button"
-                      variant="ghost"
-                      size="icon"
-                      className="h-9 w-9 text-slate-500 hover:bg-red-50 hover:text-red-700"
-                      onClick={() => setItems((prev) => prev.filter((row) => row.id !== item.id))}
-                      title="Remover"
-                    >
-                      <Trash2 className="size-4" />
-                    </Button>
-                  </div>
-
-                  <Input
-                    value={item.description}
-                    onChange={(e) =>
-                      setItems((prev) => prev.map((row) => (row.id === item.id ? { ...row, description: e.target.value } : row)))
-                    }
-                    placeholder="Descrição (opcional)"
-                    className="h-8 text-xs"
-                  />
-
-                  {item.type === "question" && (
-                    <div className="space-y-2 rounded-lg border border-dashed border-cyan-200 bg-cyan-50/50 p-2">
-                      <div className="flex items-center justify-between gap-2">
-                        <p className="text-xs font-medium text-cyan-700">Opções de resposta</p>
-                        <Button
-                          type="button"
-                          variant="ghost"
-                          size="sm"
-                          className="h-7 gap-1 text-xs text-cyan-700 hover:bg-cyan-100 hover:text-cyan-800"
-                          onClick={() =>
-                            setItems((prev) =>
-                              prev.map((row) => (row.id === item.id ? { ...row, options: [...row.options, ""] } : row))
-                            )
-                          }
-                        >
-                          <Plus className="size-3" />
-                          Adicionar
-                        </Button>
-                      </div>
-                      <div className="flex flex-wrap gap-2">
-                        {item.options.map((option, optIdx) => (
-                          <div key={optIdx} className="flex items-center gap-1">
-                            <Input
-                              value={option}
-                              onChange={(e) =>
-                                setItems((prev) =>
-                                  prev.map((row) =>
-                                    row.id === item.id
-                                      ? { ...row, options: row.options.map((o, i) => (i === optIdx ? e.target.value : o)) }
-                                      : row
-                                  )
-                                )
-                              }
-                              placeholder={`Opcao ${optIdx + 1}`}
-                              className="h-7 w-24 text-xs"
-                            />
-                            <Button
-                              type="button"
-                              variant="ghost"
-                              size="icon"
-                              className="h-7 w-7 text-slate-400 hover:bg-red-50 hover:text-red-600"
-                              onClick={() =>
-                                setItems((prev) =>
-                                  prev.map((row) =>
-                                    row.id === item.id ? { ...row, options: row.options.filter((_, i) => i !== optIdx) } : row
-                                  )
-                                )
-                              }
-                            >
-                              <X className="size-3" />
-                            </Button>
-                          </div>
-                        ))}
-                      </div>
-                    </div>
-                  )}
-                </div>
-              ))}
-            </div>
-          </div>
-
-          <div className="flex items-center justify-between gap-3">
-            <div className="flex items-center gap-3">
-              <span className="text-sm font-medium text-neutral-700">Arquivado</span>
-              <Switch checked={archived} onCheckedChange={setArchived} className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300" />
-            </div>
-            <div className="flex items-center gap-2">
-              <Button type="button" variant="outline" onClick={() => onOpenChange(false)} disabled={saving}>
-                Cancelar
-              </Button>
-              <Button type="button" onClick={handleSave} disabled={!canSave}>
-                Salvar
-              </Button>
-            </div>
-          </div>
-        </div>
-      </DialogContent>
-    </Dialog>
-  )
-}
-
-export function ChecklistTemplatesManager() {
-  const { convexUserId, session } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId as Id<"users"> | null
-
-  const [includeArchived, setIncludeArchived] = useState(false)
-  const [editorOpen, setEditorOpen] = useState(false)
-  const [editing, setEditing] = useState<ChecklistTemplateRow | null>(null)
-  const [deleteTarget, setDeleteTarget] = useState<ChecklistTemplateRow | null>(null)
-  const [deleting, setDeleting] = useState(false)
-
-  const templates = useQuery(
-    api.checklistTemplates.list,
-    viewerId ? { tenantId, viewerId, includeArchived } : "skip"
-  ) as ChecklistTemplateRow[] | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    viewerId ? { tenantId, viewerId } : "skip"
-  ) as Array<{ id: Id<"companies">; name: string }> | undefined
-
-  const updateTemplate = useMutation(api.checklistTemplates.update)
-  const removeTemplate = useMutation(api.checklistTemplates.remove)
-
-  const companyOptions = useMemo<CompanyRow[]>(
-    () => (companies ?? []).map((c) => ({ id: c.id, name: c.name })).sort((a, b) => a.name.localeCompare(b.name, "pt-BR")),
-    [companies]
-  )
-
-  const orderedTemplates = useMemo(() => (templates ?? []).slice().sort((a, b) => b.updatedAt - a.updatedAt), [templates])
-
-  const handleNew = () => {
-    setEditing(null)
-    setEditorOpen(true)
-  }
-
-  const handleEdit = (tpl: ChecklistTemplateRow) => {
-    setEditing(tpl)
-    setEditorOpen(true)
-  }
-
-  const handleToggleArchived = async (tpl: ChecklistTemplateRow) => {
-    if (!viewerId) return
-    try {
-      await updateTemplate({
-        tenantId,
-        actorId: viewerId,
-        templateId: tpl.id,
-        name: tpl.name,
-        description: tpl.description || undefined,
-        companyId: tpl.company?.id ?? undefined,
-        items: tpl.items.map((item) => ({
-          id: item.id,
-          text: item.text,
-          description: item.description,
-          type: item.type ?? "checkbox",
-          options: item.options,
-          required: item.required,
-        })),
-        isArchived: !tpl.isArchived,
-      })
-      toast.success(tpl.isArchived ? "Template restaurado." : "Template arquivado.")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao atualizar template.")
-    }
-  }
-
-  const handleDeleteConfirm = async () => {
-    if (!viewerId || !deleteTarget) return
-    setDeleting(true)
-    try {
-      await removeTemplate({
-        tenantId,
-        actorId: viewerId,
-        templateId: deleteTarget.id,
-      })
-      toast.success("Template excluído.")
-      setDeleteTarget(null)
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao excluir template.")
-    } finally {
-      setDeleting(false)
-    }
-  }
-
-  return (
-    <div className="space-y-6">
-      <Card className="border border-slate-200">
-        <CardHeader className="flex flex-col gap-3 sm:flex-row sm:items-center sm:justify-between">
-          <div className="space-y-1">
-            <CardTitle className="text-xl font-semibold text-neutral-900">Templates de checklist</CardTitle>
-            <CardDescription className="text-sm text-neutral-600">
-              Crie modelos globais ou por empresa para padronizar tarefas de atendimento.
-            </CardDescription>
-          </div>
-          <div className="flex flex-wrap items-center gap-3">
-            <label className="flex items-center gap-2 text-sm text-neutral-700">
-              <Switch
-                checked={includeArchived}
-                onCheckedChange={setIncludeArchived}
-                className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300"
-              />
-              Exibir arquivados
-            </label>
-            <Button type="button" size="sm" onClick={handleNew} className="gap-2">
-              <Plus className="size-4" />
-              Novo template
-            </Button>
-          </div>
-        </CardHeader>
-        <CardContent>
-          {!templates ? (
-            <div className="space-y-3">
-              {Array.from({ length: 4 }).map((_, index) => (
-                <div key={`template-skeleton-${index}`} className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-                  <div className="flex flex-col gap-2 sm:flex-row sm:items-start sm:justify-between">
-                    <div className="min-w-0 space-y-2">
-                      <div className="flex flex-wrap items-center gap-2">
-                        <Skeleton className="h-5 w-40" />
-                        <Skeleton className="h-5 w-16 rounded-full" />
-                        <Skeleton className="h-5 w-14 rounded-full" />
-                      </div>
-                      <Skeleton className="h-4 w-64" />
-                    </div>
-                    <div className="flex items-center gap-2">
-                      <Skeleton className="h-8 w-16 rounded-md" />
-                      <Skeleton className="h-8 w-20 rounded-md" />
-                      <Skeleton className="h-8 w-8 rounded-md" />
-                    </div>
-                  </div>
-                </div>
-              ))}
-            </div>
-          ) : orderedTemplates.length === 0 ? (
-            <div className="rounded-xl border border-dashed border-slate-200 p-6 text-sm text-neutral-600">
-              Nenhum template cadastrado.
-            </div>
-          ) : (
-            <div className="space-y-3">
-              {orderedTemplates.map((tpl) => (
-                <div key={tpl.id} className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-                  <div className="flex flex-col gap-2 sm:flex-row sm:items-start sm:justify-between">
-                    <div className="min-w-0">
-                      <div className="flex flex-wrap items-center gap-2">
-                        <p className="truncate text-sm font-semibold text-neutral-900">{tpl.name}</p>
-                        {tpl.isArchived ? (
-                          <Badge variant="outline" className="rounded-full text-[11px]">
-                            Arquivado
-                          </Badge>
-                        ) : null}
-                        {tpl.company ? (
-                          <Badge variant="secondary" className="rounded-full text-[11px]">
-                            {tpl.company.name}
-                          </Badge>
-                        ) : (
-                          <Badge variant="outline" className="rounded-full text-[11px]">
-                            Global
-                          </Badge>
-                        )}
-                        <Badge variant="outline" className="rounded-full text-[11px]">
-                          {tpl.items.length} item{tpl.items.length === 1 ? "" : "s"}
-                        </Badge>
-                      </div>
-                      {tpl.description ? (
-                        <p className="mt-1 text-xs text-neutral-500">{tpl.description}</p>
-                      ) : null}
-                    </div>
-                    <div className="flex items-center gap-2">
-                      <Button type="button" variant="outline" size="sm" onClick={() => handleEdit(tpl)}>
-                        Editar
-                      </Button>
-                      <Button type="button" variant="outline" size="sm" onClick={() => handleToggleArchived(tpl)}>
-                        {tpl.isArchived ? "Restaurar" : "Arquivar"}
-                      </Button>
-                      <Button
-                        type="button"
-                        variant="ghost"
-                        size="sm"
-                        className="text-slate-500 hover:bg-red-50 hover:text-red-700"
-                        onClick={() => setDeleteTarget(tpl)}
-                        title="Excluir template"
-                      >
-                        <Trash2 className="size-4" />
-                      </Button>
-                    </div>
-                  </div>
-                </div>
-              ))}
-            </div>
-          )}
-        </CardContent>
-      </Card>
-
-      <TemplateEditorDialog
-        open={editorOpen}
-        onOpenChange={setEditorOpen}
-        template={editing}
-        companies={companyOptions}
-      />
-
-      <Dialog open={Boolean(deleteTarget)} onOpenChange={(open) => !open && setDeleteTarget(null)}>
-        <DialogContent className="max-w-md">
-          <DialogHeader>
-            <DialogTitle>Excluir template</DialogTitle>
-            <DialogDescription>
-              Tem certeza que deseja excluir o template <strong>&quot;{deleteTarget?.name}&quot;</strong>? Esta ação não pode ser desfeita.
-            </DialogDescription>
-          </DialogHeader>
-          <DialogFooter className="gap-3">
-            <Button type="button" variant="outline" onClick={() => setDeleteTarget(null)} disabled={deleting}>
-              Cancelar
-            </Button>
-            <Button type="button" variant="destructive" onClick={handleDeleteConfirm} disabled={deleting}>
-              {deleting ? "Excluindo..." : "Excluir"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
diff --git a/src/components/settings/comment-templates-manager.tsx b/src/components/settings/comment-templates-manager.tsx
deleted file mode 100644
index bdc4835..0000000
--- a/src/components/settings/comment-templates-manager.tsx
+++ /dev/null
@@ -1,358 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { IconFileText, IconPlus, IconTrash, IconX } from "@tabler/icons-react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { sanitizeEditorHtml, RichTextEditor, RichTextContent } from "@/components/ui/rich-text-editor"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
-import { Spinner } from "@/components/ui/spinner"
-import { Tabs, TabsList, TabsTrigger } from "@/components/ui/tabs"
-
-export function CommentTemplatesManager() {
-  const { convexUserId, session } = useAuth()
-  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  const viewerId = convexUserId as Id<"users"> | undefined
-  const [activeKind, setActiveKind] = useState<"comment" | "closing">("comment")
-
-  const templates = useQuery(
-    api.commentTemplates.list,
-    viewerId ? { tenantId, viewerId, kind: activeKind } : "skip"
-  ) as
-    | {
-        id: Id<"commentTemplates">
-        title: string
-        body: string
-        createdAt: number
-        updatedAt: number
-        createdBy: Id<"users">
-        updatedBy: Id<"users"> | null
-        kind: "comment" | "closing" | string
-      }[]
-    | undefined
-
-  const createTemplate = useMutation(api.commentTemplates.create)
-  const updateTemplate = useMutation(api.commentTemplates.update)
-  const deleteTemplate = useMutation(api.commentTemplates.remove)
-
-  const [title, setTitle] = useState("")
-  const [body, setBody] = useState("")
-  const [isSubmitting, setIsSubmitting] = useState(false)
-
-  const isLoading = viewerId && templates === undefined
-
-  const orderedTemplates = useMemo(() => templates ?? [], [templates])
-
-  const kindLabels: Record<typeof activeKind, { title: string; description: string; placeholder: string; empty: { title: string; description: string } }> = {
-    comment: {
-      title: "Templates de comentário",
-      description: "Mantenha respostas rápidas prontas para uso. Administradores e agentes podem criar, editar e remover templates.",
-      placeholder: "Escreva a mensagem padrão...",
-      empty: {
-        title: "Nenhum template cadastrado",
-        description: "Crie seu primeiro template de comentário usando o formulário acima.",
-      },
-    },
-    closing: {
-      title: "Templates de encerramento",
-      description: "Padronize as mensagens de fechamento de tickets. Os nomes dos clientes podem ser inseridos automaticamente com {{cliente}}.",
-      placeholder: "Conteúdo da mensagem de encerramento...",
-      empty: {
-        title: "Nenhum template de encerramento",
-        description: "Cadastre mensagens padrão para encerrar tickets rapidamente.",
-      },
-    },
-  }
-
-  async function handleCreate(event: React.FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    if (!viewerId) return
-    const trimmedTitle = title.trim()
-    const sanitizedBody = sanitizeEditorHtml(body)
-    if (trimmedTitle.length < 3) {
-      toast.error("Informe um título com pelo menos 3 caracteres.")
-      return
-    }
-    if (!sanitizedBody) {
-      toast.error("Escreva o conteúdo do template antes de salvar.")
-      return
-    }
-    setIsSubmitting(true)
-    toast.loading("Criando template...", { id: "create-template" })
-    try {
-      await createTemplate({ tenantId, actorId: viewerId, title: trimmedTitle, body: sanitizedBody, kind: activeKind })
-      toast.success("Template criado!", { id: "create-template" })
-      setTitle("")
-      setBody("")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível criar o template.", { id: "create-template" })
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  async function handleUpdate(templateId: Id<"commentTemplates">, nextTitle: string, nextBody: string, kind: "comment" | "closing" | string) {
-    if (!viewerId) return
-    const trimmedTitle = nextTitle.trim()
-    const sanitizedBody = sanitizeEditorHtml(nextBody)
-    if (trimmedTitle.length < 3) {
-      toast.error("Informe um título com pelo menos 3 caracteres.")
-      return false
-    }
-    if (!sanitizedBody) {
-      toast.error("Escreva o conteúdo do template antes de salvar.")
-      return false
-    }
-    const toastId = `update-template-${templateId}`
-    toast.loading("Atualizando template...", { id: toastId })
-    try {
-      await updateTemplate({
-        templateId,
-        tenantId,
-        actorId: viewerId,
-        title: trimmedTitle,
-        body: sanitizedBody,
-        kind,
-      })
-      toast.success("Template atualizado!", { id: toastId })
-      return true
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar o template.", { id: toastId })
-      return false
-    }
-  }
-
-  async function handleDelete(templateId: Id<"commentTemplates">) {
-    if (!viewerId) return
-    const toastId = `delete-template-${templateId}`
-    toast.loading("Removendo template...", { id: toastId })
-    try {
-      await deleteTemplate({ templateId, tenantId, actorId: viewerId })
-      toast.success("Template removido!", { id: toastId })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover o template.", { id: toastId })
-    }
-  }
-
-  if (!viewerId) {
-    return (
-      <Card className="border border-slate-200">
-        <CardHeader>
-          <CardTitle>Templates de comentário</CardTitle>
-          <CardDescription>Faça login para gerenciar os templates de resposta rápida.</CardDescription>
-        </CardHeader>
-      </Card>
-    )
-  }
-
-  return (
-    <div className="space-y-6">
-      <Card className="border border-slate-200">
-        <CardHeader className="flex flex-col gap-3">
-          <div className="flex flex-col gap-1">
-            <CardTitle className="text-xl font-semibold text-neutral-900">Templates rápidos</CardTitle>
-            <CardDescription className="text-sm text-neutral-600">
-              Gerencie mensagens padrão para comentários e encerramentos de tickets.
-            </CardDescription>
-          </div>
-          <Tabs value={activeKind} onValueChange={(value) => setActiveKind(value as "comment" | "closing")} className="w-full">
-            <TabsList className="h-10 w-full justify-start rounded-lg bg-slate-100 p-1">
-              <TabsTrigger value="comment" className="rounded-md px-4 py-1.5 text-sm font-medium">Comentários</TabsTrigger>
-              <TabsTrigger value="closing" className="rounded-md px-4 py-1.5 text-sm font-medium">Encerramentos</TabsTrigger>
-            </TabsList>
-          </Tabs>
-        </CardHeader>
-        <CardContent>
-          <CardDescription className="mb-4 text-sm text-neutral-600">
-            {kindLabels[activeKind].description}
-          </CardDescription>
-          <form className="space-y-4" onSubmit={handleCreate}>
-            <div className="space-y-2">
-              <label htmlFor="template-title" className="text-sm font-medium text-neutral-800">
-                Título do template
-              </label>
-              <Input
-                id="template-title"
-                placeholder="Ex.: A Rever agradece seu contato"
-                value={title}
-                onChange={(event) => setTitle(event.target.value)}
-                required
-              />
-            </div>
-            <div className="space-y-2">
-              <label htmlFor="template-body" className="text-sm font-medium text-neutral-800">
-                Conteúdo padrão
-              </label>
-              <RichTextEditor value={body} onChange={setBody} minHeight={180} placeholder={kindLabels[activeKind].placeholder} />
-            </div>
-            <div className="flex justify-end gap-2">
-              {body ? (
-                <Button
-                  type="button"
-                  variant="outline"
-                  className="inline-flex items-center gap-2"
-                  onClick={() => {
-                    setBody("")
-                    setTitle("")
-                  }}
-                  disabled={isSubmitting}
-                >
-                  <IconX className="size-4" />
-                  Limpar
-                </Button>
-              ) : null}
-              <Button type="submit" className="inline-flex items-center gap-2" disabled={isSubmitting}>
-                {isSubmitting ? <Spinner className="size-4 text-white" /> : <IconPlus className="size-4" />}Salvar template
-              </Button>
-            </div>
-          </form>
-        </CardContent>
-      </Card>
-      <Card className="border border-slate-200">
-        <CardHeader className="flex flex-col gap-1">
-          <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
-            <IconFileText className="size-5 text-neutral-500" /> Templates cadastrados
-          </CardTitle>
-          <CardDescription className="text-sm text-neutral-600">
-            Gerencie as mensagens prontas utilizadas nos {activeKind === "comment" ? "comentários" : "encerramentos"} de tickets.
-          </CardDescription>
-        </CardHeader>
-        <CardContent>
-          {isLoading ? (
-            <div className="flex items-center gap-2 text-sm text-neutral-600">
-              <Spinner className="size-4" /> Carregando templates...
-            </div>
-          ) : orderedTemplates.length === 0 ? (
-            <Empty>
-              <EmptyHeader>
-                <EmptyMedia variant="icon">
-                  <IconFileText className="size-5 text-neutral-500" />
-                </EmptyMedia>
-                <EmptyTitle>{kindLabels[activeKind].empty.title}</EmptyTitle>
-                <EmptyDescription>{kindLabels[activeKind].empty.description}</EmptyDescription>
-              </EmptyHeader>
-            </Empty>
-          ) : (
-            <div className="flex flex-col gap-4">
-              {orderedTemplates.map((template) => (
-                <TemplateItem
-                  key={template.id}
-                  template={template}
-                  onSave={handleUpdate}
-                  onDelete={handleDelete}
-                />
-              ))}
-            </div>
-          )}
-        </CardContent>
-      </Card>
-    </div>
-  )
-}
-
-type TemplateItemProps = {
-  template: {
-    id: Id<"commentTemplates">
-    title: string
-    body: string
-    updatedAt: number
-    kind: "comment" | "closing" | string
-  }
-  onSave: (templateId: Id<"commentTemplates">, title: string, body: string, kind: "comment" | "closing" | string) => Promise<boolean | void>
-  onDelete: (templateId: Id<"commentTemplates">) => Promise<void>
-}
-
-function TemplateItem({ template, onSave, onDelete }: TemplateItemProps) {
-  const [isEditing, setIsEditing] = useState(false)
-  const [title, setTitle] = useState(template.title)
-  const [body, setBody] = useState(template.body)
-  const [isSaving, setIsSaving] = useState(false)
-  const [isDeleting, setIsDeleting] = useState(false)
-
-  const lastUpdated = useMemo(() => new Date(template.updatedAt), [template.updatedAt])
-
-  async function handleSave() {
-    setIsSaving(true)
-    const ok = await onSave(template.id, title, body, template.kind ?? "comment")
-    setIsSaving(false)
-    if (ok !== false) {
-      setIsEditing(false)
-    }
-  }
-
-  async function handleDelete() {
-    setIsDeleting(true)
-    await onDelete(template.id)
-    setIsDeleting(false)
-  }
-
-  return (
-    <div className="rounded-xl border border-slate-200 bg-white p-4 shadow-sm">
-      <div className="flex flex-col gap-3">
-        {isEditing ? (
-          <div className="space-y-3">
-            <Input value={title} onChange={(event) => setTitle(event.target.value)} placeholder="Título" />
-            <RichTextEditor value={body} onChange={setBody} minHeight={160} />
-          </div>
-        ) : (
-          <div className="space-y-2">
-            <h3 className="text-base font-semibold text-neutral-900">{template.title}</h3>
-            <RichTextContent html={template.body} className="text-sm text-neutral-700" />
-          </div>
-        )}
-        <div className="flex flex-wrap items-center justify-between gap-3 text-xs text-neutral-500">
-          <span>Atualizado em {lastUpdated.toLocaleString("pt-BR")}</span>
-          <div className="flex items-center gap-2">
-            {isEditing ? (
-              <>
-                <Button
-                  type="button"
-                  variant="outline"
-                  size="sm"
-                  onClick={() => {
-                    setIsEditing(false)
-                    setTitle(template.title)
-                    setBody(template.body)
-                  }}
-                  disabled={isSaving}
-                >
-                  Cancelar
-                </Button>
-                <Button type="button" size="sm" onClick={handleSave} disabled={isSaving}>
-                  {isSaving ? <Spinner className="size-4 text-white" /> : "Salvar"}
-                </Button>
-              </>
-            ) : (
-              <>
-                <Button type="button" variant="outline" size="sm" onClick={() => setIsEditing(true)}>
-                  Editar
-                </Button>
-                <Button
-                  type="button"
-                  variant="destructive"
-                  size="sm"
-                  className="inline-flex items-center gap-1"
-                  onClick={handleDelete}
-                  disabled={isDeleting}
-                >
-                  {isDeleting ? <Spinner className="size-4 text-white" /> : <IconTrash className="size-4" />}Excluir
-                </Button>
-              </>
-            )}
-          </div>
-        </div>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/settings/notification-preferences-form.tsx b/src/components/settings/notification-preferences-form.tsx
deleted file mode 100644
index 78056fc..0000000
--- a/src/components/settings/notification-preferences-form.tsx
+++ /dev/null
@@ -1,456 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import { toast } from "sonner"
-import { Bell, BellOff, Clock, Mail, Lock, Loader2 } from "lucide-react"
-
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Label } from "@/components/ui/label"
-import { Switch } from "@/components/ui/switch"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Separator } from "@/components/ui/separator"
-import { Badge } from "@/components/ui/badge"
-import { Input } from "@/components/ui/input"
-import { Skeleton } from "@/components/ui/skeleton"
-import { cn } from "@/lib/utils"
-
-interface NotificationType {
-  type: string
-  label: string
-  enabled: boolean
-  required: boolean
-  canDisable: boolean
-}
-
-interface NotificationPreferences {
-  emailEnabled: boolean
-  quietHoursStart: string | null
-  quietHoursEnd: string | null
-  timezone: string
-  digestFrequency: string
-  types: NotificationType[]
-  categoryPreferences: Record<string, boolean>
-  isStaff: boolean
-}
-
-interface NotificationPreferencesFormProps {
-  isPortal?: boolean
-}
-
-// Agrupamento de tipos de notificação
-const TYPE_GROUPS = {
-  lifecycle: {
-    label: "Ciclo de vida do chamado",
-    description: "Notificações sobre abertura, resolução e mudanças de status",
-    types: ["ticket_created", "ticket_assigned", "ticket_resolved", "ticket_reopened", "ticket_status_changed", "ticket_priority_changed"],
-  },
-  communication: {
-    label: "Comunicação",
-    description: "Comentários e respostas nos chamados",
-    types: ["comment_public", "comment_response", "comment_mention"],
-  },
-  sla: {
-    label: "SLA e alertas",
-    description: "Alertas de prazo e métricas",
-    types: ["sla_at_risk", "sla_breached", "sla_daily_digest"],
-  },
-  security: {
-    label: "Segurança",
-    description: "Notificações de autenticação e acesso",
-    types: ["security_password_reset", "security_email_verify", "security_email_change", "security_new_login", "security_invite"],
-  },
-}
-
-export function NotificationPreferencesForm({ isPortal = false }: NotificationPreferencesFormProps) {
-  const [loading, setLoading] = useState(true)
-  const [saving, setSaving] = useState(false)
-  const [preferences, setPreferences] = useState<NotificationPreferences | null>(null)
-  const [localTypePrefs, setLocalTypePrefs] = useState<Record<string, boolean>>({})
-
-  useEffect(() => {
-    loadPreferences()
-  }, [])
-
-  async function loadPreferences() {
-    try {
-      const response = await fetch("/api/notifications/preferences")
-      if (!response.ok) {
-        throw new Error("Erro ao carregar preferências")
-      }
-      const data = await response.json()
-      setPreferences(data)
-
-      // Inicializa preferências locais
-      const typePrefs: Record<string, boolean> = {}
-      data.types.forEach((t: NotificationType) => {
-        typePrefs[t.type] = t.enabled
-      })
-      setLocalTypePrefs(typePrefs)
-    } catch (error) {
-      console.error("Erro ao carregar preferências:", error)
-      toast.error("Não foi possível carregar suas preferências")
-    } finally {
-      setLoading(false)
-    }
-  }
-
-  async function savePreferences() {
-    if (!preferences) return
-
-    setSaving(true)
-    try {
-      const response = await fetch("/api/notifications/preferences", {
-        method: "PUT",
-        headers: { "Content-Type": "application/json" },
-        body: JSON.stringify({
-          emailEnabled: preferences.emailEnabled,
-          quietHoursStart: preferences.quietHoursStart,
-          quietHoursEnd: preferences.quietHoursEnd,
-          timezone: preferences.timezone,
-          digestFrequency: preferences.digestFrequency,
-          typePreferences: localTypePrefs,
-        }),
-      })
-
-      if (!response.ok) {
-        throw new Error("Erro ao salvar preferências")
-      }
-
-      toast.success("Preferências salvas com sucesso")
-    } catch (error) {
-      console.error("Erro ao salvar preferências:", error)
-      toast.error("Não foi possível salvar suas preferências")
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  function toggleType(type: string, enabled: boolean) {
-    setLocalTypePrefs(prev => ({ ...prev, [type]: enabled }))
-  }
-
-  function toggleEmailEnabled(enabled: boolean) {
-    setPreferences(prev => prev ? { ...prev, emailEnabled: enabled } : null)
-  }
-
-  function setQuietHours(start: string | null, end: string | null) {
-    setPreferences(prev => prev ? { ...prev, quietHoursStart: start, quietHoursEnd: end } : null)
-  }
-
-  function setDigestFrequency(frequency: string) {
-    setPreferences(prev => prev ? { ...prev, digestFrequency: frequency } : null)
-  }
-
-  if (loading) {
-    return (
-      <div className="space-y-6">
-        {/* Skeleton do card de e-mail */}
-        <Card>
-          <CardHeader>
-            <div className="flex items-center gap-2">
-              <Skeleton className="h-5 w-5 rounded" />
-              <Skeleton className="h-5 w-40" />
-            </div>
-            <Skeleton className="mt-1 h-4 w-64" />
-          </CardHeader>
-          <CardContent>
-            <div className="flex items-center justify-between">
-              <div className="space-y-1">
-                <Skeleton className="h-4 w-28" />
-                <Skeleton className="h-3 w-72" />
-              </div>
-              <Skeleton className="h-6 w-11 rounded-full" />
-            </div>
-          </CardContent>
-        </Card>
-
-        {/* Skeleton do card de tipos de notificacao */}
-        <Card>
-          <CardHeader>
-            <div className="flex items-center gap-2">
-              <Skeleton className="h-5 w-5 rounded" />
-              <Skeleton className="h-5 w-44" />
-            </div>
-            <Skeleton className="mt-1 h-4 w-80" />
-          </CardHeader>
-          <CardContent className="space-y-6">
-            {/* Grupo 1 */}
-            <div className="space-y-3">
-              <div>
-                <Skeleton className="h-4 w-40" />
-                <Skeleton className="mt-1 h-3 w-64" />
-              </div>
-              <div className="space-y-2">
-                {Array.from({ length: 3 }).map((_, i) => (
-                  <div key={i} className="flex items-center justify-between rounded-lg border border-slate-200 p-4">
-                    <div className="flex items-center gap-3">
-                      <Skeleton className="h-8 w-8 rounded-full" />
-                      <Skeleton className="h-4 w-36" />
-                    </div>
-                    <Skeleton className="h-6 w-11 rounded-full" />
-                  </div>
-                ))}
-              </div>
-            </div>
-
-            {/* Grupo 2 */}
-            <div className="space-y-3">
-              <div>
-                <Skeleton className="h-4 w-32" />
-                <Skeleton className="mt-1 h-3 w-56" />
-              </div>
-              <div className="space-y-2">
-                {Array.from({ length: 2 }).map((_, i) => (
-                  <div key={i} className="flex items-center justify-between rounded-lg border border-slate-200 p-4">
-                    <div className="flex items-center gap-3">
-                      <Skeleton className="h-8 w-8 rounded-full" />
-                      <Skeleton className="h-4 w-32" />
-                    </div>
-                    <Skeleton className="h-6 w-11 rounded-full" />
-                  </div>
-                ))}
-              </div>
-            </div>
-          </CardContent>
-        </Card>
-
-        {/* Skeleton do botao salvar */}
-        <div className="flex justify-end">
-          <Skeleton className="h-10 w-40 rounded-md" />
-        </div>
-      </div>
-    )
-  }
-
-  if (!preferences) {
-    return (
-      <Card>
-        <CardContent className="py-8">
-          <p className="text-center text-muted-foreground">
-            Não foi possível carregar suas preferências de notificação.
-          </p>
-          <div className="flex justify-center mt-4">
-            <Button onClick={loadPreferences}>Tentar novamente</Button>
-          </div>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  // Filtra tipos visíveis para o usuário
-  const visibleTypes = preferences.types
-
-  // Agrupa tipos por categoria
-  const groupedTypes: Record<string, NotificationType[]> = {}
-  for (const [groupKey, group] of Object.entries(TYPE_GROUPS)) {
-    const types = visibleTypes.filter(t => group.types.includes(t.type))
-    if (types.length > 0) {
-      groupedTypes[groupKey] = types
-    }
-  }
-
-  return (
-    <div className="space-y-6">
-      {/* Configuração global de e-mail */}
-      <Card>
-        <CardHeader>
-          <CardTitle className="flex items-center gap-2">
-            <Mail className="h-5 w-5" />
-            Notificações por e-mail
-          </CardTitle>
-          <CardDescription>
-            Controle se deseja receber notificações por e-mail.
-          </CardDescription>
-        </CardHeader>
-        <CardContent className="space-y-6">
-          <div className="flex items-center justify-between">
-            <div className="space-y-0.5">
-              <Label className="text-base">Receber e-mails</Label>
-              <p className="text-sm text-muted-foreground">
-                {preferences.emailEnabled
-                  ? "Você receberá notificações por e-mail conforme suas preferências"
-                  : "Todas as notificações por e-mail estão desativadas"}
-              </p>
-            </div>
-            <Switch
-              checked={preferences.emailEnabled}
-              onCheckedChange={toggleEmailEnabled}
-            />
-          </div>
-
-          {preferences.emailEnabled && preferences.isStaff && (
-            <>
-              <Separator />
-
-              {/* Horário de silêncio - apenas staff */}
-              <div className="space-y-4">
-                <div className="flex items-center gap-2">
-                  <Clock className="h-4 w-4 text-muted-foreground" />
-                  <Label className="text-base">Horário de silêncio</Label>
-                </div>
-                <p className="text-sm text-muted-foreground">
-                  Durante este período, notificações não urgentes serão adiadas.
-                </p>
-                <div className="flex items-center gap-4">
-                  <div className="flex items-center gap-2">
-                    <Label htmlFor="quietStart" className="text-sm">Das</Label>
-                    <Input
-                      id="quietStart"
-                      type="time"
-                      value={preferences.quietHoursStart || ""}
-                      onChange={(e) => setQuietHours(e.target.value || null, preferences.quietHoursEnd)}
-                      className="w-32"
-                    />
-                  </div>
-                  <div className="flex items-center gap-2">
-                    <Label htmlFor="quietEnd" className="text-sm">às</Label>
-                    <Input
-                      id="quietEnd"
-                      type="time"
-                      value={preferences.quietHoursEnd || ""}
-                      onChange={(e) => setQuietHours(preferences.quietHoursStart, e.target.value || null)}
-                      className="w-32"
-                    />
-                  </div>
-                  {(preferences.quietHoursStart || preferences.quietHoursEnd) && (
-                    <Button
-                      variant="ghost"
-                      size="sm"
-                      onClick={() => setQuietHours(null, null)}
-                    >
-                      Limpar
-                    </Button>
-                  )}
-                </div>
-              </div>
-
-              <Separator />
-
-              {/* Frequência de resumo - apenas staff */}
-              <div className="space-y-4">
-                <Label className="text-base">Frequência de resumo</Label>
-                <p className="text-sm text-muted-foreground">
-                  Como você prefere receber as notificações não urgentes.
-                </p>
-                <Select
-                  value={preferences.digestFrequency}
-                  onValueChange={setDigestFrequency}
-                >
-                  <SelectTrigger className="w-[200px]">
-                    <SelectValue />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value="immediate">Imediato</SelectItem>
-                    <SelectItem value="daily">Resumo diário</SelectItem>
-                    <SelectItem value="weekly">Resumo semanal</SelectItem>
-                  </SelectContent>
-                </Select>
-              </div>
-            </>
-          )}
-        </CardContent>
-      </Card>
-
-      {/* Tipos de notificação */}
-      {preferences.emailEnabled && (
-        <Card>
-          <CardHeader>
-            <CardTitle className="flex items-center gap-2">
-              <Bell className="h-5 w-5" />
-              Tipos de notificação
-            </CardTitle>
-            <CardDescription>
-              Escolha quais tipos de notificação deseja receber.
-              {!preferences.isStaff && (
-                <span className="block mt-1 text-amber-600">
-                  Algumas notificações são obrigatórias e não podem ser desativadas.
-                </span>
-              )}
-            </CardDescription>
-          </CardHeader>
-          <CardContent className="space-y-8">
-            {Object.entries(groupedTypes).map(([groupKey, types]) => {
-              const group = TYPE_GROUPS[groupKey as keyof typeof TYPE_GROUPS]
-              return (
-                <div key={groupKey} className="space-y-4">
-                  <div>
-                    <h3 className="font-medium">{group.label}</h3>
-                    <p className="text-sm text-muted-foreground">{group.description}</p>
-                  </div>
-                  <div className="space-y-3">
-                    {types.map((notifType) => {
-                      const isEnabled = localTypePrefs[notifType.type] ?? notifType.enabled
-                      return (
-                        <div
-                          key={notifType.type}
-                          className={cn(
-                            "flex items-center justify-between rounded-lg border p-4 transition-colors",
-                            isEnabled ? "border-foreground/20 bg-foreground/[0.02]" : "border-border"
-                          )}
-                        >
-                          <div className="flex items-center gap-3">
-                            <div
-                              className={cn(
-                                "flex h-8 w-8 items-center justify-center rounded-full transition-colors",
-                                notifType.required
-                                  ? "bg-muted text-muted-foreground"
-                                  : isEnabled
-                                    ? "bg-foreground text-background"
-                                    : "bg-muted text-muted-foreground"
-                              )}
-                            >
-                              {notifType.required ? (
-                                <Lock className="h-4 w-4" />
-                              ) : isEnabled ? (
-                                <Bell className="h-4 w-4" />
-                              ) : (
-                                <BellOff className="h-4 w-4" />
-                              )}
-                            </div>
-                            <div>
-                              <Label className={cn(
-                                "text-sm font-medium transition-colors",
-                                isEnabled ? "text-foreground" : "text-muted-foreground"
-                              )}>
-                                {notifType.label}
-                              </Label>
-                              {notifType.required && (
-                                <Badge variant="secondary" className="ml-2 text-xs bg-foreground text-background">
-                                  Obrigatório
-                                </Badge>
-                              )}
-                            </div>
-                          </div>
-                          <Switch
-                            checked={isEnabled}
-                            onCheckedChange={(checked) => toggleType(notifType.type, checked)}
-                            disabled={!notifType.canDisable}
-                          />
-                        </div>
-                      )
-                    })}
-                  </div>
-                </div>
-              )
-            })}
-          </CardContent>
-        </Card>
-      )}
-
-      {/* Botão de salvar */}
-      <div className="flex justify-end">
-        <Button onClick={savePreferences} disabled={saving}>
-          {saving ? (
-            <>
-              <Loader2 className="mr-2 h-4 w-4 animate-spin" />
-              Salvando...
-            </>
-          ) : (
-            "Salvar preferências"
-          )}
-        </Button>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/settings/settings-content.tsx b/src/components/settings/settings-content.tsx
deleted file mode 100644
index b672a7a..0000000
--- a/src/components/settings/settings-content.tsx
+++ /dev/null
@@ -1,623 +0,0 @@
-"use client"
-
-import { FormEvent, useEffect, useMemo, useRef, useState } from "react"
-import Link from "next/link"
-import { useRouter } from "next/navigation"
-import dynamic from "next/dynamic"
-import { toast } from "sonner"
-import {
-  Share2,
-  ShieldCheck,
-  UserPlus,
-  Users2,
-  Layers3,
-  MessageSquareText,
-  BellRing,
-  ClipboardList,
-  LogOut,
-  Mail,
-  Key,
-  User,
-  Shield,
-  Clock,
-  Camera,
-  Loader2,
-  Trash2,
-} from "lucide-react"
-
-import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardFooter, CardHeader, CardTitle } from "@/components/ui/card"
-import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
-import { Separator } from "@/components/ui/separator"
-import { refreshSession, signOut, useAuth } from "@/lib/auth-client"
-
-const ShaderBackground = dynamic(
-  () => import("@/components/background-paper-shaders-wrapper"),
-  { ssr: false }
-)
-
-import type { LucideIcon } from "lucide-react"
-
-type RoleRequirement = "admin" | "staff"
-
-type SettingsAction = {
-  title: string
-  description: string
-  href: string
-  cta: string
-  requiredRole?: RoleRequirement
-  icon: LucideIcon
-}
-
-const ROLE_LABELS: Record<string, string> = {
-  admin: "Administrador",
-  manager: "Gestor",
-  agent: "Agente",
-  collaborator: "Colaborador",
-  customer: "Cliente",
-}
-
-const ROLE_COLORS: Record<string, string> = {
-  admin: "bg-neutral-900 text-white border-neutral-900",
-  manager: "bg-neutral-800 text-white border-neutral-800",
-  agent: "bg-neutral-700 text-white border-neutral-700",
-  collaborator: "bg-neutral-600 text-white border-neutral-600",
-  customer: "bg-neutral-500 text-white border-neutral-500",
-}
-
-const SETTINGS_ACTIONS: SettingsAction[] = [
-  {
-    title: "Campos personalizados",
-    description: "Configure campos extras para enriquecer os tickets.",
-    href: "/admin/custom-fields",
-    cta: "Configurar",
-    requiredRole: "admin",
-    icon: ClipboardList,
-  },
-  {
-    title: "Times e equipes",
-    description: "Gerencie times e atribua permissões por equipe.",
-    href: "/admin/teams",
-    cta: "Gerenciar",
-    requiredRole: "admin",
-    icon: Users2,
-  },
-  {
-    title: "Filas de atendimento",
-    description: "Configure filas e regras de distribuição.",
-    href: "/admin/channels",
-    cta: "Configurar",
-    requiredRole: "admin",
-    icon: Share2,
-  },
-  {
-    title: "Categorias",
-    description: "Gerencie categorias e formulários de tickets.",
-    href: "/admin/fields",
-    cta: "Gerenciar",
-    requiredRole: "admin",
-    icon: Layers3,
-  },
-  {
-    title: "Usuários e convites",
-    description: "Convide novos usuários e gerencie acessos.",
-    href: "/admin/users",
-    cta: "Gerenciar",
-    requiredRole: "admin",
-    icon: UserPlus,
-  },
-  {
-    title: "Templates de comentários",
-    description: "Mensagens rápidas para os atendimentos.",
-    href: "/settings/templates",
-    cta: "Gerenciar",
-    requiredRole: "staff",
-    icon: MessageSquareText,
-  },
-  {
-    title: "Notificações",
-    description: "Configure quais e-mails deseja receber.",
-    href: "/settings/notifications",
-    cta: "Configurar",
-    requiredRole: "staff",
-    icon: BellRing,
-  },
-  {
-    title: "Políticas de SLA",
-    description: "Acompanhe e configure níveis de serviço.",
-    href: "/admin/slas",
-    cta: "Gerenciar",
-    requiredRole: "admin",
-    icon: ShieldCheck,
-  },
-]
-
-export function SettingsContent() {
-  const { session, isAdmin, isStaff } = useAuth()
-  const [isSigningOut, setIsSigningOut] = useState(false)
-  const router = useRouter()
-
-  const normalizedRole = session?.user.role?.toLowerCase() ?? "agent"
-  const roleLabel = ROLE_LABELS[normalizedRole] ?? "Agente"
-  const roleColorClass = ROLE_COLORS[normalizedRole] ?? ROLE_COLORS.agent
-
-  const sessionExpiry = useMemo(() => {
-    const expiresAt = session?.session?.expiresAt
-    if (!expiresAt) return null
-    return new Intl.DateTimeFormat("pt-BR", {
-      dateStyle: "long",
-      timeStyle: "short",
-    }).format(new Date(expiresAt))
-  }, [session?.session?.expiresAt])
-
-  async function handleSignOut() {
-    if (isSigningOut) return
-    setIsSigningOut(true)
-    try {
-      await signOut()
-      toast.success("Sessão encerrada")
-      router.replace("/login")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível encerrar a sessão.")
-    } finally {
-      setIsSigningOut(false)
-    }
-  }
-
-  function canAccess(requiredRole?: RoleRequirement) {
-    if (!requiredRole) return true
-    if (requiredRole === "admin") return isAdmin
-    if (requiredRole === "staff") return isStaff
-    return false
-  }
-
-  const initials = useMemo(() => {
-    const name = session?.user.name ?? ""
-    const parts = name.split(" ").filter(Boolean)
-    if (parts.length >= 2) {
-      return `${parts[0][0]}${parts[parts.length - 1][0]}`.toUpperCase()
-    }
-    return name.slice(0, 2).toUpperCase() || "U"
-  }, [session?.user.name])
-
-  return (
-    <div className="mx-auto flex w-full max-w-5xl flex-col gap-8 px-4 pb-12 lg:px-6">
-      {/* Perfil do usuario */}
-      <section className="space-y-4">
-        <div>
-          <h2 className="text-lg font-semibold text-neutral-900">Meu perfil</h2>
-          <p className="text-sm text-neutral-500">
-            Suas informações pessoais e configurações de conta.
-          </p>
-        </div>
-
-        <div className="grid gap-4 lg:grid-cols-[1fr_320px]">
-          <ProfileEditCard
-            name={session?.user.name ?? ""}
-            email={session?.user.email ?? ""}
-            avatarUrl={session?.user.avatarUrl ?? null}
-            initials={initials}
-          />
-
-          <div className="space-y-4">
-            <Card className="rounded-2xl border border-border/60 bg-white shadow-sm">
-              <CardHeader className="pb-3">
-                <CardTitle className="flex items-center gap-2 text-sm font-semibold text-neutral-900">
-                  <Shield className="size-4 text-neutral-500" />
-                  Acesso
-                </CardTitle>
-              </CardHeader>
-              <CardContent className="space-y-3">
-                <div className="flex items-center justify-between">
-                  <span className="text-sm text-neutral-600">Papel</span>
-                  <Badge className={`rounded-full border px-3 py-1 text-xs font-medium ${roleColorClass}`}>
-                    {roleLabel}
-                  </Badge>
-                </div>
-                <Separator />
-                <div className="flex items-center justify-between">
-                  <span className="text-sm text-neutral-600">Sessão</span>
-                  <div className="flex items-center gap-2">
-                    <div className="size-2 animate-pulse rounded-full bg-green-500" />
-                    <span className="text-xs text-neutral-500">Ativa</span>
-                  </div>
-                </div>
-                {sessionExpiry && (
-                  <p className="text-xs text-neutral-400">
-                    Expira em {sessionExpiry}
-                  </p>
-                )}
-              </CardContent>
-              <CardFooter className="pt-0">
-                <Button
-                  variant="outline"
-                  size="sm"
-                  className="w-full gap-2 text-red-600 hover:bg-red-50 hover:text-red-700"
-                  onClick={handleSignOut}
-                  disabled={isSigningOut}
-                >
-                  <LogOut className="size-4" />
-                  {isSigningOut ? "Encerrando..." : "Encerrar sessão"}
-                </Button>
-              </CardFooter>
-            </Card>
-
-            <Card className="rounded-2xl border border-border/60 bg-white shadow-sm">
-              <CardHeader className="pb-2">
-                <CardTitle className="flex items-center gap-2 text-sm font-semibold text-neutral-900">
-                  <Clock className="size-4 text-neutral-500" />
-                  Segurança
-                </CardTitle>
-                <CardDescription className="text-xs text-neutral-500">
-                  Gerencie a segurança da sua conta
-                </CardDescription>
-              </CardHeader>
-              <CardContent className="space-y-2">
-                <Button variant="outline" size="sm" className="w-full gap-2" asChild>
-                  <Link href="/recuperar">
-                    <Key className="size-4" />
-                    Alterar senha
-                  </Link>
-                </Button>
-              </CardContent>
-            </Card>
-          </div>
-        </div>
-      </section>
-
-      {/* Configuracoes do workspace */}
-      <section className="space-y-4">
-        <div>
-          <h2 className="text-lg font-semibold text-neutral-900">Configurações</h2>
-          <p className="text-sm text-neutral-500">
-            Gerencie times, filas, categorias e outras configurações do sistema.
-          </p>
-        </div>
-        <div className="grid gap-3 sm:grid-cols-2 lg:grid-cols-3">
-          {SETTINGS_ACTIONS.map((action) => {
-            const allowed = canAccess(action.requiredRole)
-            const Icon = action.icon
-            return (
-              <Card
-                key={action.title}
-                className={`rounded-2xl border border-border/60 bg-white shadow-sm transition-all ${
-                  allowed ? "hover:border-primary/30 hover:shadow-md" : "opacity-60"
-                }`}
-              >
-                <CardHeader className="flex flex-row items-start gap-3 pb-2">
-                  <div className="flex size-9 items-center justify-center rounded-xl bg-neutral-100 text-neutral-600">
-                    <Icon className="size-4" />
-                  </div>
-                  <div className="flex-1 space-y-0.5">
-                    <CardTitle className="text-sm font-semibold text-neutral-900">{action.title}</CardTitle>
-                    <CardDescription className="text-xs text-neutral-500 leading-relaxed">
-                      {action.description}
-                    </CardDescription>
-                  </div>
-                </CardHeader>
-                <CardFooter className="pt-2">
-                  {allowed ? (
-                    <Button asChild size="sm" variant="outline" className="w-full">
-                      <Link href={action.href}>{action.cta}</Link>
-                    </Button>
-                  ) : (
-                    <Button size="sm" variant="outline" className="w-full" disabled>
-                      Acesso restrito
-                    </Button>
-                  )}
-                </CardFooter>
-              </Card>
-            )
-          })}
-        </div>
-      </section>
-    </div>
-  )
-}
-
-function ProfileEditCard({
-  name,
-  email,
-  avatarUrl,
-  initials,
-}: {
-  name: string
-  email: string
-  avatarUrl: string | null
-  initials: string
-}) {
-  const router = useRouter()
-  const [editName, setEditName] = useState(name)
-  const [editEmail, setEditEmail] = useState(email)
-  const [newPassword, setNewPassword] = useState("")
-  const [confirmPassword, setConfirmPassword] = useState("")
-  const [isSubmitting, setIsSubmitting] = useState(false)
-  const [localAvatarUrl, setLocalAvatarUrl] = useState(avatarUrl)
-  const [pendingAvatarFile, setPendingAvatarFile] = useState<File | null>(null)
-  const [pendingAvatarPreview, setPendingAvatarPreview] = useState<string | null>(null)
-  const [pendingRemoveAvatar, setPendingRemoveAvatar] = useState(false)
-  const fileInputRef = useRef<HTMLInputElement>(null)
-
-  // Sincroniza localAvatarUrl quando a prop avatarUrl muda (ex: sessao atualizada)
-  useEffect(() => {
-    setLocalAvatarUrl(avatarUrl)
-  }, [avatarUrl])
-
-  // URL de exibição: preview pendente > URL atual (se não marcado para remoção)
-  const displayAvatarUrl = pendingAvatarPreview ?? (pendingRemoveAvatar ? null : localAvatarUrl)
-
-  function handleAvatarSelect(event: React.ChangeEvent<HTMLInputElement>) {
-    const file = event.target.files?.[0]
-    if (!file) return
-
-    // Valida tamanho (5MB)
-    if (file.size > 5 * 1024 * 1024) {
-      toast.error("Arquivo muito grande. Máximo 5MB.")
-      return
-    }
-
-    // Valida tipo
-    if (!["image/jpeg", "image/png", "image/webp", "image/gif"].includes(file.type)) {
-      toast.error("Tipo de arquivo não permitido. Use JPG, PNG, WebP ou GIF.")
-      return
-    }
-
-    // Cria preview local
-    const previewUrl = URL.createObjectURL(file)
-    setPendingAvatarFile(file)
-    setPendingAvatarPreview(previewUrl)
-    setPendingRemoveAvatar(false)
-
-    // Limpa o input para permitir reselecionar o mesmo arquivo
-    if (fileInputRef.current) {
-      fileInputRef.current.value = ""
-    }
-  }
-
-  function handleRemoveAvatarClick() {
-    // Limpa preview pendente se houver
-    if (pendingAvatarPreview) {
-      URL.revokeObjectURL(pendingAvatarPreview)
-    }
-    setPendingAvatarFile(null)
-    setPendingAvatarPreview(null)
-    // Marca para remoção apenas se já tiver avatar salvo
-    if (localAvatarUrl) {
-      setPendingRemoveAvatar(true)
-    }
-  }
-
-  const hasChanges = useMemo(() => {
-    const nameChanged = editName.trim() !== name
-    const emailChanged = editEmail.trim().toLowerCase() !== email.toLowerCase()
-    const passwordChanged = newPassword.length > 0 || confirmPassword.length > 0
-    const avatarChanged = pendingAvatarFile !== null || pendingRemoveAvatar
-    return nameChanged || emailChanged || passwordChanged || avatarChanged
-  }, [editName, name, editEmail, email, newPassword, confirmPassword, pendingAvatarFile, pendingRemoveAvatar])
-
-  async function handleSubmit(event: FormEvent<HTMLFormElement>) {
-    event.preventDefault()
-    if (!hasChanges) {
-      toast.info("Nenhuma alteração a salvar.")
-      return
-    }
-
-    const payload: Record<string, unknown> = {}
-    const trimmedEmail = editEmail.trim()
-    if (trimmedEmail && trimmedEmail.toLowerCase() !== email.toLowerCase()) {
-      payload.email = trimmedEmail
-    }
-    if (newPassword || confirmPassword) {
-      if (newPassword !== confirmPassword) {
-        toast.error("As senhas não conferem")
-        return
-      }
-      if (newPassword.length < 8) {
-        toast.error("A senha deve ter pelo menos 8 caracteres")
-        return
-      }
-      payload.password = { newPassword, confirmPassword }
-    }
-
-    setIsSubmitting(true)
-    try {
-      // Processa avatar primeiro
-      if (pendingAvatarFile) {
-        const formData = new FormData()
-        formData.append("file", pendingAvatarFile)
-
-        const avatarRes = await fetch("/api/profile/avatar", {
-          method: "POST",
-          body: formData,
-        })
-
-        if (!avatarRes.ok) {
-          const data = await avatarRes.json().catch(() => ({ error: "Erro ao fazer upload" }))
-          throw new Error(data.error || "Erro ao fazer upload da foto")
-        }
-
-        const avatarData = await avatarRes.json()
-        setLocalAvatarUrl(avatarData.avatarUrl)
-        await refreshSession()
-
-        // Limpa preview
-        if (pendingAvatarPreview) {
-          URL.revokeObjectURL(pendingAvatarPreview)
-        }
-        setPendingAvatarFile(null)
-        setPendingAvatarPreview(null)
-      } else if (pendingRemoveAvatar) {
-        const avatarRes = await fetch("/api/profile/avatar", {
-          method: "DELETE",
-        })
-
-        if (!avatarRes.ok) {
-          const data = await avatarRes.json().catch(() => ({ error: "Erro ao remover foto" }))
-          throw new Error(data.error || "Erro ao remover foto")
-        }
-
-        setLocalAvatarUrl(null)
-        setPendingRemoveAvatar(false)
-        await refreshSession()
-      }
-
-      // Processa outros dados do perfil se houver
-      if (Object.keys(payload).length > 0) {
-        const res = await fetch("/api/portal/profile", {
-          method: "PATCH",
-          headers: { "Content-Type": "application/json" },
-          body: JSON.stringify(payload),
-        })
-        if (!res.ok) {
-          const data = await res.json().catch(() => ({ error: "Falha ao atualizar perfil" }))
-          const message = typeof data.error === "string" ? data.error : "Falha ao atualizar perfil"
-          toast.error(message)
-          return
-        }
-        const data = (await res.json().catch(() => null)) as { email?: string } | null
-        if (data?.email) {
-          setEditEmail(data.email)
-        }
-      }
-
-      setNewPassword("")
-      setConfirmPassword("")
-      toast.success("Dados atualizados com sucesso!")
-
-      // Atualiza a sessao para refletir mudancas (avatar, etc)
-      router.refresh()
-    } catch (error) {
-      console.error("Falha ao atualizar perfil", error)
-      toast.error(error instanceof Error ? error.message : "Não foi possível atualizar o perfil.")
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  return (
-    <Card className="relative rounded-2xl border border-border/60 bg-white shadow-sm overflow-hidden">
-      {/* Background absoluto no topo do card */}
-      <div className="absolute inset-x-0 top-0 h-20">
-        <ShaderBackground className="h-full w-full" />
-      </div>
-      {/* Conteudo com padding-top para ficar abaixo do background */}
-      <CardHeader className="relative pb-4 pt-10">
-        <div className="flex items-end gap-4">
-          <div className="relative group">
-            <Avatar className="size-20 border-4 border-white shadow-lg ring-2 ring-neutral-200">
-              <AvatarImage src={displayAvatarUrl ?? undefined} alt={name} />
-              <AvatarFallback className="bg-neutral-200 text-xl font-semibold text-neutral-700">
-                {initials}
-              </AvatarFallback>
-            </Avatar>
-            <input
-              ref={fileInputRef}
-              type="file"
-              accept="image/jpeg,image/png,image/webp,image/gif"
-              onChange={handleAvatarSelect}
-              className="hidden"
-            />
-            <div className="absolute inset-0 flex items-center justify-center rounded-full bg-black/50 opacity-0 transition-opacity group-hover:opacity-100">
-              {isSubmitting ? (
-                <Loader2 className="size-4 text-white animate-spin" />
-              ) : (
-                <div className="flex items-center gap-1.5">
-                  <button
-                    type="button"
-                    className="flex items-center justify-center size-6 rounded-full bg-white/20 hover:bg-white/30 transition-colors"
-                    onClick={() => fileInputRef.current?.click()}
-                  >
-                    <Camera className="size-3 text-white" />
-                  </button>
-                  {(displayAvatarUrl || pendingAvatarFile) && !pendingRemoveAvatar && (
-                    <button
-                      type="button"
-                      className="flex items-center justify-center size-6 rounded-full bg-red-500/80 hover:bg-red-500 transition-colors"
-                      onClick={handleRemoveAvatarClick}
-                    >
-                      <Trash2 className="size-3 text-white" />
-                    </button>
-                  )}
-                </div>
-              )}
-            </div>
-          </div>
-          <div className="flex-1 pb-1">
-            <CardTitle className="text-lg font-semibold text-neutral-900">{name || "Usuário"}</CardTitle>
-            <CardDescription className="text-sm text-neutral-500">{email}</CardDescription>
-          </div>
-        </div>
-      </CardHeader>
-      <CardContent>
-        <form onSubmit={handleSubmit} className="space-y-4">
-          <div className="grid gap-4 sm:grid-cols-2">
-            <div className="space-y-2">
-              <Label htmlFor="profile-name" className="flex items-center gap-2 text-sm font-medium text-neutral-700">
-                <User className="size-4 text-neutral-400" />
-                Nome
-              </Label>
-              <Input
-                id="profile-name"
-                type="text"
-                value={editName}
-                onChange={(e) => setEditName(e.target.value)}
-                placeholder="Seu nome"
-                disabled
-                className="bg-neutral-50"
-              />
-              <p className="text-xs text-neutral-400">Editável apenas por administradores</p>
-            </div>
-            <div className="space-y-2">
-              <Label htmlFor="profile-email" className="flex items-center gap-2 text-sm font-medium text-neutral-700">
-                <Mail className="size-4 text-neutral-400" />
-                E-mail
-              </Label>
-              <Input
-                id="profile-email"
-                type="email"
-                value={editEmail}
-                onChange={(e) => setEditEmail(e.target.value)}
-                placeholder="seu@email.com"
-              />
-            </div>
-          </div>
-          <Separator />
-          <div className="space-y-3">
-            <Label className="flex items-center gap-2 text-sm font-medium text-neutral-700">
-              <Key className="size-4 text-neutral-400" />
-              Alterar senha
-            </Label>
-            <div className="grid gap-3 sm:grid-cols-2">
-              <Input
-                type="password"
-                value={newPassword}
-                onChange={(e) => setNewPassword(e.target.value)}
-                placeholder="Nova senha"
-                autoComplete="new-password"
-              />
-              <Input
-                type="password"
-                value={confirmPassword}
-                onChange={(e) => setConfirmPassword(e.target.value)}
-                placeholder="Confirmar senha"
-                autoComplete="new-password"
-              />
-            </div>
-            <p className="text-xs text-neutral-400">
-              Mínimo de 8 caracteres. Deixe em branco se não quiser alterar.
-            </p>
-          </div>
-          <div className="flex justify-end pt-2">
-            <Button type="submit" disabled={isSubmitting || !hasChanges}>
-              {isSubmitting ? "Salvando..." : "Salvar alterações"}
-            </Button>
-          </div>
-        </form>
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/sidebar-brand.tsx b/src/components/sidebar-brand.tsx
deleted file mode 100644
index 176246a..0000000
--- a/src/components/sidebar-brand.tsx
+++ /dev/null
@@ -1,108 +0,0 @@
-"use client"
-
-import Image from "next/image"
-
-import {
-  SidebarMenu,
-  SidebarMenuButton,
-  SidebarMenuItem,
-  useSidebar,
-} from "@/components/ui/sidebar"
-import {
-  Tooltip,
-  TooltipContent,
-  TooltipTrigger,
-} from "@/components/ui/tooltip"
-import { cn } from "@/lib/utils"
-
-interface SidebarBrandProps {
-  logoSrc: string
-  logoAlt: string
-  title: string
-  subtitle: string
-  showTitle?: boolean
-}
-
-export function SidebarBrand({ logoSrc, logoAlt, title, subtitle, showTitle = true }: SidebarBrandProps) {
-  const { state } = useSidebar()
-  const isCollapsed = state === "collapsed"
-  const subtitleBadges = subtitle === "Plataforma de chamados"
-    ? ["Plataforma de", "Chamados"]
-    : [subtitle]
-
-  const brandContent = (
-    <div
-      className={cn(
-        "flex w-full items-center transition-all duration-200 ease-linear",
-        isCollapsed ? "justify-center gap-0" : "justify-start gap-3"
-      )}
-    >
-      <div className={cn(
-        "flex shrink-0 items-center justify-center transition-all duration-200 ease-linear",
-        isCollapsed ? "size-10" : "size-14"
-      )}>
-        <Image
-          src={logoSrc}
-          alt={logoAlt}
-          width={64}
-          height={64}
-          className={cn(
-            "object-contain transition-all duration-200 ease-linear",
-            isCollapsed ? "size-10" : "size-14"
-          )}
-          priority
-        />
-      </div>
-      <div className={cn(
-        "flex flex-col items-start gap-1 leading-none transition-all duration-200 ease-linear overflow-hidden",
-        isCollapsed ? "w-0 opacity-0" : "w-auto opacity-100"
-      )}>
-        {showTitle ? <span className="text-lg font-semibold whitespace-nowrap">{title}</span> : null}
-        <div className="flex flex-col items-start gap-1.5">
-          {subtitleBadges.map((badge) => (
-            <span
-              key={badge}
-              className="inline-flex whitespace-nowrap rounded-full bg-neutral-900 px-3 py-1.5 text-[12px] font-medium text-white"
-            >
-              {badge}
-            </span>
-          ))}
-        </div>
-      </div>
-    </div>
-  )
-
-  const button = (
-    <SidebarMenuButton
-      asChild
-      size="lg"
-      className="h-auto cursor-default select-none hover:bg-transparent hover:text-inherit active:bg-transparent active:text-inherit focus-visible:ring-0 group-data-[collapsible=icon]:size-10! group-data-[collapsible=icon]:p-0!"
-    >
-      {brandContent}
-    </SidebarMenuButton>
-  )
-
-  return (
-    <SidebarMenu>
-      <SidebarMenuItem>
-        {isCollapsed ? (
-          <Tooltip>
-            <TooltipTrigger asChild>
-              {button}
-            </TooltipTrigger>
-            <TooltipContent
-              side="right"
-              align="center"
-              className="bg-sidebar border-sidebar-border text-sidebar-foreground shadow-lg"
-            >
-              {showTitle ? <p className="font-semibold">{title}</p> : null}
-              <p className="text-xs text-sidebar-foreground/70">{subtitle}</p>
-            </TooltipContent>
-          </Tooltip>
-        ) : (
-          button
-        )}
-      </SidebarMenuItem>
-    </SidebarMenu>
-  )
-}
diff --git a/src/components/site-header.tsx b/src/components/site-header.tsx
deleted file mode 100644
index 287d515..0000000
--- a/src/components/site-header.tsx
+++ /dev/null
@@ -1,78 +0,0 @@
-"use client"
-
-import type { ComponentProps, ReactNode } from "react"
-
-import { Button } from "@/components/ui/button"
-import { Separator } from "@/components/ui/separator"
-import { SidebarTrigger } from "@/components/ui/sidebar"
-import { cn } from "@/lib/utils"
-
-interface SiteHeaderProps {
-  title: string
-  lead?: string
-  primaryAction?: ReactNode
-  secondaryAction?: ReactNode
-  primaryAlignment?: "right" | "center"
-}
-
-function SiteHeaderBase({
-  title,
-  lead,
-  primaryAction,
-  secondaryAction,
-  primaryAlignment = "right",
-}: SiteHeaderProps) {
-  const actionsClassName =
-    primaryAlignment === "center" && !secondaryAction
-      ? "flex w-full flex-col items-stretch gap-2 sm:w-full sm:flex-row sm:items-center sm:justify-center"
-      : "flex w-full flex-col items-stretch gap-2 sm:w-auto sm:flex-row sm:items-center"
-
-  return (
-    <header className="flex h-auto shrink-0 flex-wrap items-start gap-3 border-b bg-background/80 px-4 py-3 backdrop-blur supports-[backdrop-filter]:bg-background/60 transition-[width,height] ease-linear sm:h-(--header-height) sm:flex-nowrap sm:items-center sm:px-6 lg:px-8 sm:group-has-data-[collapsible=icon]/sidebar-wrapper:h-(--header-height)">
-      <SidebarTrigger className="-ml-1" />
-      <Separator orientation="vertical" className="mx-3 hidden h-6 sm:block" />
-      <div className="flex flex-1 flex-col gap-1">
-        {lead ? <span className="text-sm text-muted-foreground">{lead}</span> : null}
-        <h1 className="text-lg font-semibold">{title}</h1>
-      </div>
-      <div className={actionsClassName}>
-        {secondaryAction}
-        {primaryAction}
-      </div>
-    </header>
-  )
-}
-
-export function SiteHeaderPrimaryButton({
-  children,
-  className,
-  ...props
-}: ComponentProps<typeof Button>) {
-  return (
-    <Button size="sm" className={cn("w-full sm:w-auto", className)} {...props}>
-      {children}
-    </Button>
-  )
-}
-
-export function SiteHeaderSecondaryButton({
-  children,
-  className,
-  ...props
-}: ComponentProps<typeof Button>) {
-  return (
-    <Button size="sm" variant="outline" className={cn("w-full sm:w-auto", className)} {...props}>
-      {children}
-    </Button>
-  )
-}
-
-type SiteHeaderComponent = ((props: SiteHeaderProps) => JSX.Element) & {
-  PrimaryButton: typeof SiteHeaderPrimaryButton
-  SecondaryButton: typeof SiteHeaderSecondaryButton
-}
-
-export const SiteHeader: SiteHeaderComponent = Object.assign(SiteHeaderBase, {
-  PrimaryButton: SiteHeaderPrimaryButton,
-  SecondaryButton: SiteHeaderSecondaryButton,
-})
diff --git a/src/components/tickets/close-ticket-dialog.tsx b/src/components/tickets/close-ticket-dialog.tsx
deleted file mode 100644
index af3f0e9..0000000
--- a/src/components/tickets/close-ticket-dialog.tsx
+++ /dev/null
@@ -1,1123 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useRef, useState, type KeyboardEvent } from "react"
-import { CheckCircle2, Eraser } from "lucide-react"
-import { useMutation, useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Button } from "@/components/ui/button"
-import { Spinner } from "@/components/ui/spinner"
-import { RichTextEditor, sanitizeEditorHtml, stripLeadingEmptyParagraphs } from "@/components/ui/rich-text-editor"
-import { toast } from "sonner"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Label } from "@/components/ui/label"
-import { Input } from "@/components/ui/input"
-import { Textarea } from "@/components/ui/textarea"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import type { TicketStatus } from "@/lib/schemas/ticket"
-import { cn } from "@/lib/utils"
-
-type ClosingTemplate = { id: string; title: string; body: string }
-
-type TicketLinkSuggestion = {
-  id: string
-  reference: number
-  subject: string
-  status: string
-  priority: string
-}
-
-const DEFAULT_PHONE_NUMBER = "(11) 4173-5368"
-const DEFAULT_COMPANY_NAME = "Rever Tecnologia"
-
-const sanitizeTemplate = (html: string) => stripLeadingEmptyParagraphs(sanitizeEditorHtml(html.trim()))
-const htmlToPlainText = (value: string) =>
-  value
-    .replace(/<[^>]+>/g, " ")
-    .replace(/&nbsp;/gi, " ")
-    .replace(/\s+/g, " ")
-    .trim()
-
-export type AdjustWorkSummaryResult = {
-  ticketId: Id<"tickets">
-  totalWorkedMs: number
-  internalWorkedMs: number
-  externalWorkedMs: number
-  serverNow?: number
-  perAgentTotals?: Array<{
-    agentId: string
-    agentName: string | null
-    agentEmail: string | null
-    avatarUrl: string | null
-    totalWorkedMs: number
-    internalWorkedMs: number
-    externalWorkedMs: number
-  }>
-}
-
-const DEFAULT_CLOSING_TEMPLATES: ClosingTemplate[] = [
-  {
-    id: "default-standard",
-    title: "Encerramento padrão",
-    body: sanitizeTemplate(`
-      <p>Olá {{cliente}},</p>
-      <p>A equipe da ${DEFAULT_COMPANY_NAME} agradece o contato. Este ticket está sendo encerrado.</p>
-      <p>Se surgirem novas questões, você pode reabrir o ticket em até 14 dias ou nos contatar pelo número <strong>${DEFAULT_PHONE_NUMBER}</strong>. Obrigado.</p>
-      <p>{{agente}} · ${DEFAULT_COMPANY_NAME}</p>
-    `),
-  },
-  {
-    id: "default-no-contact",
-    title: "Tentativa de contato sem sucesso",
-    body: sanitizeTemplate(`
-      <p>Prezado(a) {{cliente}},</p>
-      <p>Realizamos uma tentativa de contato, mas não obtivemos sucesso.</p>
-      <p>Por favor, retorne assim que possível para seguirmos com as verificações necessárias.</p>
-      <p>Este ticket será encerrado após 3 tentativas realizadas sem sucesso.</p>
-      <p>Telefone para contato: <strong>${DEFAULT_PHONE_NUMBER}</strong>.</p>
-      <p>{{agente}} · ${DEFAULT_COMPANY_NAME}</p>
-    `),
-  },
-  {
-    id: "default-closed-after-attempts",
-    title: "Encerramento após 3 tentativas",
-    body: sanitizeTemplate(`
-      <p>Prezado(a) {{cliente}},</p>
-      <p>Esse ticket está sendo encerrado pois realizamos 3 tentativas sem retorno.</p>
-      <p>Você pode reabrir este ticket em até 14 dias ou entrar em contato pelo telefone <strong>${DEFAULT_PHONE_NUMBER}</strong> quando preferir.</p>
-      <p>{{agente}} · ${DEFAULT_COMPANY_NAME}</p>
-    `),
-  },
-]
-
-const WIZARD_STEPS = [
-  { key: "message", title: "Mensagem", description: "Personalize o texto enviado ao cliente." },
-  { key: "time", title: "Tempo", description: "Revise e ajuste o esforço registrado." },
-  { key: "confirm", title: "Confirmações", description: "Vincule tickets e defina reabertura." },
-] as const
-
-type WizardStepKey = (typeof WIZARD_STEPS)[number]["key"]
-
-const DRAFT_STORAGE_PREFIX = "close-ticket-draft:"
-
-type CloseTicketDraft = {
-  selectedTemplateId: string | null
-  message: string
-  shouldAdjustTime: boolean
-  internalHours: string
-  internalMinutes: string
-  internalSeconds: string
-  externalHours: string
-  externalMinutes: string
-  externalSeconds: string
-  adjustReason: string
-  linkedReference: string
-  reopenWindowDays: string
-  step: number
-}
-
-function applyTemplatePlaceholders(html: string, customerName?: string | null, agentName?: string | null) {
-  const normalizedCustomer = customerName?.trim()
-  const customerFallback = normalizedCustomer && normalizedCustomer.length > 0 ? normalizedCustomer : "cliente"
-  const normalizedAgent = agentName?.trim()
-  const agentFallback = normalizedAgent && normalizedAgent.length > 0 ? normalizedAgent : "Equipe Rever"
-  return html
-    .replace(/{{\s*(cliente|customer|customername|nome|nomecliente)\s*}}/gi, customerFallback)
-    .replace(/{{\s*(agente|agent|atendente|responsavel|usu[aá]rio|usuario)\s*}}/gi, agentFallback)
-    .replace(/{{\s*(empresa|company|companhia)\s*}}/gi, DEFAULT_COMPANY_NAME)
-}
-
-const splitDuration = (ms: number) => {
-  const safeMs = Number.isFinite(ms) && ms > 0 ? ms : 0
-  const totalSeconds = Math.floor(safeMs / 1000)
-  const hours = Math.floor(totalSeconds / 3600)
-  const minutes = Math.floor((totalSeconds % 3600) / 60)
-  const seconds = totalSeconds % 60
-  return { hours, minutes, seconds }
-}
-
-const formatDurationLabel = (ms: number) => {
-  const { hours, minutes, seconds } = splitDuration(ms)
-  if (hours > 0) {
-    return `${hours}h ${minutes.toString().padStart(2, "0")}m`
-  }
-  if (minutes > 0) {
-    return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
-  }
-  return `${seconds}s`
-}
-
-const STATUS_LABELS: Record<TicketStatus, string> = {
-  PENDING: "Pendente",
-  AWAITING_ATTENDANCE: "Em atendimento",
-  PAUSED: "Pausado",
-  RESOLVED: "Resolvido",
-}
-
-function formatTicketStatusLabel(status: string) {
-  const normalized = (status ?? "").toUpperCase()
-  if (normalized in STATUS_LABELS) {
-    return STATUS_LABELS[normalized as TicketStatus]
-  }
-  return status
-}
-
-export function CloseTicketDialog({
-  open,
-  onOpenChange,
-  ticketId,
-  tenantId,
-  actorId,
-  ticketReference,
-  requesterName,
-  agentName,
-  onSuccess,
-  workSummary,
-  onWorkSummaryAdjusted,
-  canAdjustTime = false,
-}: {
-  open: boolean
-  onOpenChange: (open: boolean) => void
-  ticketId: string
-  tenantId: string
-  actorId: Id<"users"> | null
-  ticketReference?: number | null
-  requesterName?: string | null
-  agentName?: string | null
-  onSuccess: () => void
-  workSummary?: {
-    totalWorkedMs: number
-    internalWorkedMs: number
-    externalWorkedMs: number
-  } | null
-  onWorkSummaryAdjusted?: (result: AdjustWorkSummaryResult) => void
-  canAdjustTime?: boolean
-}) {
-  const resolveTicketMutation = useMutation(api.tickets.resolveTicket)
-  const addComment = useMutation(api.tickets.addComment)
-  const adjustWorkSummary = useMutation(api.tickets.adjustWorkSummary)
-
-  const closingTemplateArgs =
-    actorId && open ? { tenantId, viewerId: actorId, kind: "closing" as const } : undefined
-  const closingTemplatesRemote = useQuery(
-    api.commentTemplates.list,
-    closingTemplateArgs ?? "skip"
-  )
-  const closingTemplates = Array.isArray(closingTemplatesRemote)
-    ? (closingTemplatesRemote as { id: string; title: string; body: string }[])
-    : undefined
-
-  const templatesLoading = Boolean(actorId && open && !Array.isArray(closingTemplatesRemote))
-  const templates = useMemo<ClosingTemplate[]>(() => {
-    if (closingTemplates && closingTemplates.length > 0) {
-      return closingTemplates.map((t) => ({ id: t.id, title: t.title, body: t.body }))
-    }
-    return DEFAULT_CLOSING_TEMPLATES
-  }, [closingTemplates])
-
-  const [selectedTemplateId, setSelectedTemplateId] = useState<string | null>(null)
-  const [message, setMessage] = useState<string>("")
-  const [messageWarning, setMessageWarning] = useState(false)
-  const messagePlainText = useMemo(() => htmlToPlainText(message ?? ""), [message])
-  const hasMessage = messagePlainText.length > 0
-  const [isSubmitting, setIsSubmitting] = useState(false)
-  const [shouldAdjustTime, setShouldAdjustTime] = useState<boolean>(false)
-  const [internalHours, setInternalHours] = useState<string>("0")
-  const [internalMinutes, setInternalMinutes] = useState<string>("0")
-  const [internalSeconds, setInternalSeconds] = useState<string>("0")
-  const [externalHours, setExternalHours] = useState<string>("0")
-  const [externalMinutes, setExternalMinutes] = useState<string>("0")
-  const [externalSeconds, setExternalSeconds] = useState<string>("0")
-  const [adjustReason, setAdjustReason] = useState<string>("")
-  const enableAdjustment = Boolean(canAdjustTime && workSummary)
-  const [linkedReference, setLinkedReference] = useState<string>("")
-  const [linkSuggestions, setLinkSuggestions] = useState<TicketLinkSuggestion[]>([])
-  const [linkedTicketSelection, setLinkedTicketSelection] = useState<TicketLinkSuggestion | null>(null)
-  const [showLinkSuggestions, setShowLinkSuggestions] = useState(false)
-  const [isSearchingLinks, setIsSearchingLinks] = useState(false)
-  const linkSuggestionsAbortRef = useRef<AbortController | null>(null)
-  const linkedReferenceInputRef = useRef<HTMLInputElement | null>(null)
-  const suggestionHideTimeoutRef = useRef<ReturnType<typeof setTimeout> | null>(null)
-  const [reopenWindowDays, setReopenWindowDays] = useState<string>("14")
-  const [currentStep, setCurrentStep] = useState(0)
-  const [draftLoaded, setDraftLoaded] = useState(false)
-  const [hasStoredDraft, setHasStoredDraft] = useState(false)
-
-  const draftStorageKey = useMemo(() => `${DRAFT_STORAGE_PREFIX}${ticketId}`, [ticketId])
-
-  useEffect(() => {
-    if (messageWarning && hasMessage) {
-      setMessageWarning(false)
-    }
-  }, [hasMessage, messageWarning])
-
-  const digitsOnlyReference = linkedReference.replace(/[^0-9]/g, "").trim()
-
-  const normalizedReference = useMemo(() => {
-    if (!digitsOnlyReference) return null
-    const parsed = Number(digitsOnlyReference)
-    if (!Number.isFinite(parsed) || parsed <= 0) return null
-    if (ticketReference && parsed === ticketReference) return null
-    return parsed
-  }, [digitsOnlyReference, ticketReference])
-
-  const linkedTicket = useQuery(
-    api.tickets.findByReference,
-    actorId && normalizedReference ? { tenantId, viewerId: actorId, reference: normalizedReference } : "skip"
-  ) as { id: Id<"tickets">; reference: number; subject: string; status: string } | null | undefined
-  const isLinkLoading = Boolean(actorId && normalizedReference && linkedTicket === undefined)
-  const hasSufficientDigits = digitsOnlyReference.length >= 3
-  const linkedTicketCandidate = linkedTicketSelection ?? (linkedTicket ?? null)
-  const linkNotFound = Boolean(
-    hasSufficientDigits && !isLinkLoading && !linkedTicketSelection && linkedTicket === null && linkSuggestions.length === 0
-  )
-
-  const hydrateTemplateBody = useCallback((templateHtml: string) => {
-    const withPlaceholders = applyTemplatePlaceholders(templateHtml, requesterName, agentName)
-    return stripLeadingEmptyParagraphs(sanitizeEditorHtml(withPlaceholders))
-  }, [requesterName, agentName])
-
-  const resetFormState = useCallback(() => {
-    setSelectedTemplateId(null)
-    setMessage("")
-    setIsSubmitting(false)
-    setShouldAdjustTime(false)
-    setAdjustReason("")
-    setInternalHours("0")
-    setInternalMinutes("0")
-    setInternalSeconds("0")
-    setExternalHours("0")
-    setExternalMinutes("0")
-    setExternalSeconds("0")
-    setLinkedReference("")
-    setLinkedTicketSelection(null)
-    setLinkSuggestions([])
-    setShowLinkSuggestions(false)
-    setReopenWindowDays("14")
-    setCurrentStep(0)
-  }, [])
-
-  const loadDraft = useCallback(() => {
-    if (typeof window === "undefined") {
-      setHasStoredDraft(false)
-      return
-    }
-    const stored = window.localStorage.getItem(draftStorageKey)
-    if (!stored) {
-      setHasStoredDraft(false)
-      setCurrentStep(0)
-      resetFormState()
-      return
-    }
-    try {
-      const parsed = JSON.parse(stored) as CloseTicketDraft
-      setSelectedTemplateId(parsed.selectedTemplateId ?? null)
-      setMessage(parsed.message ?? "")
-      setShouldAdjustTime(Boolean(parsed.shouldAdjustTime))
-      setInternalHours(parsed.internalHours ?? "0")
-      setInternalMinutes(parsed.internalMinutes ?? "0")
-      setInternalSeconds(parsed.internalSeconds ?? "0")
-      setExternalHours(parsed.externalHours ?? "0")
-      setExternalMinutes(parsed.externalMinutes ?? "0")
-      setExternalSeconds(parsed.externalSeconds ?? "0")
-      setAdjustReason(parsed.adjustReason ?? "")
-      setLinkedReference(parsed.linkedReference ?? "")
-      setLinkedTicketSelection(null)
-      setLinkSuggestions([])
-      setShowLinkSuggestions(false)
-      setReopenWindowDays(parsed.reopenWindowDays ?? "14")
-      setCurrentStep(Math.min(parsed.step ?? 0, WIZARD_STEPS.length - 1))
-      setHasStoredDraft(true)
-    } catch (error) {
-      console.error("Erro ao carregar rascunho de encerramento", error)
-      window.localStorage.removeItem(draftStorageKey)
-      setHasStoredDraft(false)
-      resetFormState()
-    }
-  }, [draftStorageKey, resetFormState])
-
-  const handleSaveDraft = useCallback(() => {
-    if (typeof window === "undefined") return
-    const payload: CloseTicketDraft = {
-      selectedTemplateId,
-      message,
-      shouldAdjustTime,
-      internalHours,
-      internalMinutes,
-      internalSeconds,
-      externalHours,
-      externalMinutes,
-      externalSeconds,
-      adjustReason,
-      linkedReference,
-      reopenWindowDays,
-      step: currentStep,
-    }
-    window.localStorage.setItem(draftStorageKey, JSON.stringify(payload))
-    setHasStoredDraft(true)
-    toast.success("Rascunho salvo.")
-  }, [
-    adjustReason,
-    currentStep,
-    draftStorageKey,
-    externalHours,
-    externalMinutes,
-    externalSeconds,
-    internalHours,
-    internalMinutes,
-    internalSeconds,
-    linkedReference,
-    message,
-    reopenWindowDays,
-    selectedTemplateId,
-    shouldAdjustTime,
-  ])
-
-  const handleDiscardDraft = useCallback(() => {
-    if (typeof window !== "undefined") {
-      window.localStorage.removeItem(draftStorageKey)
-    }
-    setHasStoredDraft(false)
-    resetFormState()
-    toast.success("Rascunho descartado.")
-  }, [draftStorageKey, resetFormState])
-
-  useEffect(() => {
-    if (open && !draftLoaded) {
-      loadDraft()
-      setDraftLoaded(true)
-    }
-    if (!open && draftLoaded) {
-      setDraftLoaded(false)
-      resetFormState()
-    }
-  }, [open, draftLoaded, loadDraft, resetFormState])
-
-  useEffect(() => {
-    return () => {
-      linkSuggestionsAbortRef.current?.abort()
-      if (suggestionHideTimeoutRef.current) {
-        clearTimeout(suggestionHideTimeoutRef.current)
-      }
-    }
-  }, [])
-
-  useEffect(() => {
-    if (!open || !enableAdjustment || !shouldAdjustTime) return
-    const internal = splitDuration(workSummary?.internalWorkedMs ?? 0)
-    const external = splitDuration(workSummary?.externalWorkedMs ?? 0)
-    setInternalHours(internal.hours.toString())
-    setInternalMinutes(internal.minutes.toString())
-    setInternalSeconds(internal.seconds.toString())
-    setExternalHours(external.hours.toString())
-    setExternalMinutes(external.minutes.toString())
-    setExternalSeconds(external.seconds.toString())
-  }, [
-    open,
-    enableAdjustment,
-    shouldAdjustTime,
-    workSummary?.internalWorkedMs,
-    workSummary?.externalWorkedMs,
-  ])
-
-  useEffect(() => {
-    if (!shouldAdjustTime) {
-      setAdjustReason("")
-    }
-  }, [shouldAdjustTime])
-
-  useEffect(() => {
-    if (!open) return
-    const rawQuery = linkedReference.trim()
-    if (rawQuery.length < 2) {
-      linkSuggestionsAbortRef.current?.abort()
-      setIsSearchingLinks(false)
-      setLinkSuggestions([])
-      setShowLinkSuggestions(false)
-      return
-    }
-
-    const digitsForSelection = String(linkedTicketSelection?.reference ?? "")
-    if (linkedTicketSelection && digitsForSelection === digitsOnlyReference) {
-      setLinkSuggestions([])
-      setIsSearchingLinks(false)
-      return
-    }
-
-    linkSuggestionsAbortRef.current?.abort()
-    const controller = new AbortController()
-    linkSuggestionsAbortRef.current = controller
-    setIsSearchingLinks(true)
-    if (linkedReferenceInputRef.current && document.activeElement === linkedReferenceInputRef.current) {
-      setShowLinkSuggestions(true)
-    }
-
-    fetch(`/api/tickets/mentions?q=${encodeURIComponent(rawQuery)}`, {
-      signal: controller.signal,
-    })
-      .then(async (response) => {
-        if (!response.ok) {
-          return { items: [] as TicketLinkSuggestion[] }
-        }
-        const json = (await response.json()) as { items?: Array<{ id: string; reference: number; subject?: string | null; status?: string | null; priority?: string | null }> }
-        const items = Array.isArray(json.items) ? json.items : []
-        return {
-          items: items
-            .filter((item) => String(item.id) !== ticketId && Number(item.reference) !== ticketReference)
-            .map((item) => ({
-              id: String(item.id),
-              reference: Number(item.reference),
-              subject: item.subject ?? "",
-              status: item.status ?? "PENDING",
-              priority: item.priority ?? "MEDIUM",
-            })),
-        }
-      })
-      .then(({ items }) => {
-        if (controller.signal.aborted) {
-          return
-        }
-        setLinkSuggestions(items)
-        if (linkedReferenceInputRef.current && document.activeElement === linkedReferenceInputRef.current) {
-          setShowLinkSuggestions(true)
-        }
-      })
-      .catch((error) => {
-        if ((error as Error).name !== "AbortError") {
-          console.error("Falha ao buscar tickets para vincular", error)
-        }
-      })
-      .finally(() => {
-        if (!controller.signal.aborted) {
-          setIsSearchingLinks(false)
-        }
-      })
-
-    return () => {
-      controller.abort()
-    }
-  }, [open, linkedReference, digitsOnlyReference, linkedTicketSelection, ticketId, ticketReference])
-
-  const handleTemplateSelect = (template: ClosingTemplate) => {
-    setSelectedTemplateId(template.id)
-    setMessage(hydrateTemplateBody(template.body))
-  }
-
-  const handleLinkedReferenceChange = (value: string) => {
-    setLinkedReference(value)
-    const digits = value.replace(/[^0-9]/g, "").trim()
-    if (value.trim().length === 0) {
-      setLinkedTicketSelection(null)
-      setLinkSuggestions([])
-      setShowLinkSuggestions(false)
-      return
-    }
-    if (linkedTicketSelection && String(linkedTicketSelection.reference) !== digits) {
-      setLinkedTicketSelection(null)
-    }
-    if (value.trim().length >= 2) {
-      setShowLinkSuggestions(true)
-    } else {
-      setShowLinkSuggestions(false)
-    }
-  }
-
-  const handleLinkedReferenceFocus = () => {
-    if (suggestionHideTimeoutRef.current) {
-      clearTimeout(suggestionHideTimeoutRef.current)
-      suggestionHideTimeoutRef.current = null
-    }
-    if (linkSuggestions.length > 0) {
-      setShowLinkSuggestions(true)
-    }
-  }
-
-  const handleLinkedReferenceBlur = () => {
-    suggestionHideTimeoutRef.current = setTimeout(() => {
-      setShowLinkSuggestions(false)
-    }, 150)
-  }
-
-  const handleSelectLinkSuggestion = (suggestion: TicketLinkSuggestion) => {
-    if (suggestionHideTimeoutRef.current) {
-      clearTimeout(suggestionHideTimeoutRef.current)
-      suggestionHideTimeoutRef.current = null
-    }
-    setLinkedTicketSelection(suggestion)
-    setLinkedReference(`#${suggestion.reference}`)
-    setShowLinkSuggestions(false)
-    setLinkSuggestions([])
-  }
-
-  const handleLinkedReferenceKeyDown = (event: KeyboardEvent<HTMLInputElement>) => {
-    if (event.key === "Enter") {
-      if (linkSuggestions.length > 0) {
-        event.preventDefault()
-        handleSelectLinkSuggestion(linkSuggestions[0])
-      }
-    }
-  }
-
-  const hasFormChanges =
-    Boolean(message.trim().length) ||
-    Boolean(selectedTemplateId) ||
-    shouldAdjustTime ||
-    adjustReason.trim().length > 0 ||
-    linkedReference.trim().length > 0
-
-  const canSaveDraft = hasFormChanges && !isSubmitting
-
-  const goToStep = (index: number) => {
-    if (index < 0 || index >= WIZARD_STEPS.length) return
-    setCurrentStep(index)
-  }
-
-  const goToNextStep = useCallback(() => {
-    if (currentStep === 0 && !hasMessage) {
-      setMessageWarning(true)
-      toast.error("Escreva uma mensagem de encerramento antes de continuar.")
-      return
-    }
-    setCurrentStep((prev) => Math.min(prev + 1, WIZARD_STEPS.length - 1))
-  }, [currentStep, hasMessage])
-  const goToPreviousStep = () => setCurrentStep((prev) => Math.max(prev - 1, 0))
-  const isLastStep = currentStep === WIZARD_STEPS.length - 1
-
-  const handleSubmit = async () => {
-    if (!actorId) {
-      toast.error("É necessário estar autenticado para encerrar o ticket.")
-      return
-    }
-
-    const applyAdjustment = enableAdjustment && shouldAdjustTime
-    let targetInternalMs = 0
-    let targetExternalMs = 0
-    let trimmedReason = ""
-
-    if (applyAdjustment) {
-      const parsePart = (value: string, label: string) => {
-        const trimmed = value.trim()
-        if (trimmed.length === 0) return 0
-        if (!/^\d+$/u.test(trimmed)) {
-          toast.error(`Informe um número válido para ${label}.`)
-          return null
-        }
-        return Number.parseInt(trimmed, 10)
-      }
-
-      const internalHoursValue = parsePart(internalHours, "horas internas")
-      if (internalHoursValue === null) return
-      const internalMinutesValue = parsePart(internalMinutes, "minutos internos")
-      if (internalMinutesValue === null) return
-      if (internalMinutesValue >= 60) {
-        toast.error("Os minutos internos devem estar entre 0 e 59.")
-        return
-      }
-      const internalSecondsValue = parsePart(internalSeconds, "segundos internos")
-      if (internalSecondsValue === null) return
-      if (internalSecondsValue >= 60) {
-        toast.error("Os segundos internos devem estar entre 0 e 59.")
-        return
-      }
-
-      const externalHoursValue = parsePart(externalHours, "horas externas")
-      if (externalHoursValue === null) return
-      const externalMinutesValue = parsePart(externalMinutes, "minutos externos")
-      if (externalMinutesValue === null) return
-      if (externalMinutesValue >= 60) {
-        toast.error("Os minutos externos devem estar entre 0 e 59.")
-        return
-      }
-      const externalSecondsValue = parsePart(externalSeconds, "segundos externos")
-      if (externalSecondsValue === null) return
-      if (externalSecondsValue >= 60) {
-        toast.error("Os segundos externos devem estar entre 0 e 59.")
-        return
-      }
-
-      targetInternalMs = (internalHoursValue * 3600 + internalMinutesValue * 60 + internalSecondsValue) * 1000
-      targetExternalMs = (externalHoursValue * 3600 + externalMinutesValue * 60 + externalSecondsValue) * 1000
-      trimmedReason = adjustReason.trim()
-      if (trimmedReason.length < 5) {
-        toast.error("Descreva o motivo do ajuste (mínimo de 5 caracteres).")
-        return
-      }
-    }
-
-    const withPlaceholders = applyTemplatePlaceholders(message, requesterName, agentName)
-    const sanitizedMessage = stripLeadingEmptyParagraphs(sanitizeEditorHtml(withPlaceholders))
-    const hasContent = sanitizedMessage.replace(/<[^>]*>/g, "").trim().length > 0
-    if (!hasContent) {
-      toast.error("Inclua uma mensagem de encerramento antes de finalizar o ticket.", { id: "close-ticket" })
-      return
-    }
-
-    toast.dismiss("close-ticket")
-    setIsSubmitting(true)
-    toast.loading(applyAdjustment ? "Ajustando tempo e encerrando ticket..." : "Encerrando ticket...", { id: "close-ticket" })
-    try {
-      if (linkedReference.trim().length > 0) {
-        if (isLinkLoading) {
-          toast.error("Aguarde carregar o ticket vinculado antes de encerrar.", { id: "close-ticket" })
-          return
-        }
-        if (linkNotFound || !linkedTicketCandidate) {
-          toast.error("Não encontramos o ticket informado para vincular. Verifique o número e tente novamente.", {
-            id: "close-ticket",
-          })
-          return
-        }
-      }
-
-      if (applyAdjustment) {
-        const result = (await adjustWorkSummary({
-          ticketId: ticketId as unknown as Id<"tickets">,
-          actorId,
-          internalWorkedMs: targetInternalMs,
-          externalWorkedMs: targetExternalMs,
-          reason: trimmedReason,
-        })) as AdjustWorkSummaryResult
-        onWorkSummaryAdjusted?.(result)
-      }
-
-      await resolveTicketMutation({
-        ticketId: ticketId as unknown as Id<"tickets">,
-        actorId,
-        resolvedWithTicketId: linkedTicketCandidate ? (linkedTicketCandidate.id as Id<"tickets">) : undefined,
-      })
-      await addComment({
-        ticketId: ticketId as unknown as Id<"tickets">,
-        authorId: actorId,
-        visibility: "PUBLIC",
-        body: sanitizedMessage,
-        attachments: [],
-      })
-      toast.success("Ticket encerrado com sucesso!", { id: "close-ticket" })
-      if (typeof window !== "undefined") {
-        window.localStorage.removeItem(draftStorageKey)
-      }
-      setHasStoredDraft(false)
-      onOpenChange(false)
-      onSuccess()
-    } catch (error) {
-      console.error(error)
-      const fallback = applyAdjustment
-        ? "Não foi possível ajustar o tempo ou encerrar o ticket."
-        : "Não foi possível encerrar o ticket."
-      const message = error instanceof Error && error.message.trim().length > 0 ? error.message : fallback
-      toast.error(message, { id: "close-ticket" })
-    } finally {
-      setIsSubmitting(false)
-    }
-  }
-
-  const renderStepContent = () => {
-    const stepKey = WIZARD_STEPS[currentStep]?.key ?? "message"
-
-    if (stepKey === "time") {
-      if (!enableAdjustment) {
-        return (
-          <div className="rounded-2xl border border-dashed border-slate-200 bg-slate-50 px-4 py-6 text-sm text-neutral-600">
-            Os ajustes de tempo não estão disponíveis para o seu perfil. Apenas administradores e agentes podem alterar o tempo registrado
-            antes de encerrar um ticket.
-          </div>
-        )
-      }
-      return (
-        <div className="rounded-2xl border border-slate-200 bg-white px-4 py-5 shadow-sm">
-          <div className="flex flex-wrap items-center justify-between gap-3">
-            <div>
-              <p className="text-sm font-semibold text-neutral-900">Ajustar tempo antes de encerrar</p>
-              <p className="text-xs text-neutral-500">
-                Atualize o tempo registrado e informe um motivo para o ajuste. O comentário fica visível apenas para a equipe.
-              </p>
-            </div>
-            <div className="flex items-center gap-2">
-              <Checkbox
-                id="toggle-time-adjustment"
-                checked={shouldAdjustTime}
-                onCheckedChange={(checked) => setShouldAdjustTime(Boolean(checked))}
-                disabled={isSubmitting}
-              />
-              <Label htmlFor="toggle-time-adjustment" className="text-sm font-medium text-neutral-800">
-                Incluir ajuste
-              </Label>
-            </div>
-          </div>
-          {shouldAdjustTime ? (
-            <div className="mt-4 space-y-4">
-              <div className="grid gap-6 sm:grid-cols-2">
-                <div className="space-y-3">
-                  <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tempo interno</p>
-                  <div className="grid grid-cols-3 gap-2">
-                    <div className="space-y-1">
-                      <Label htmlFor="adjust-internal-hours" className="text-xs text-neutral-600">
-                        Horas
-                      </Label>
-                      <Input
-                        id="adjust-internal-hours"
-                        type="number"
-                        min={0}
-                        step={1}
-                        inputMode="numeric"
-                        value={internalHours}
-                        onChange={(event) => setInternalHours(event.target.value)}
-                        disabled={isSubmitting}
-                      />
-                    </div>
-                    <div className="space-y-1">
-                      <Label htmlFor="adjust-internal-minutes" className="text-xs text-neutral-600">
-                        Minutos
-                      </Label>
-                      <Input
-                        id="adjust-internal-minutes"
-                        type="number"
-                        min={0}
-                        max={59}
-                        step={1}
-                        inputMode="numeric"
-                        value={internalMinutes}
-                        onChange={(event) => setInternalMinutes(event.target.value)}
-                        disabled={isSubmitting}
-                      />
-                    </div>
-                    <div className="space-y-1">
-                      <Label htmlFor="adjust-internal-seconds" className="text-xs text-neutral-600">
-                        Segundos
-                      </Label>
-                      <Input
-                        id="adjust-internal-seconds"
-                        type="number"
-                        min={0}
-                        max={59}
-                        step={1}
-                        inputMode="numeric"
-                        value={internalSeconds}
-                        onChange={(event) => setInternalSeconds(event.target.value)}
-                        disabled={isSubmitting}
-                      />
-                    </div>
-                  </div>
-                  <p className="text-xs text-neutral-500">Atual: {formatDurationLabel(workSummary?.internalWorkedMs ?? 0)}</p>
-                </div>
-                <div className="space-y-3">
-                  <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tempo externo</p>
-                  <div className="grid grid-cols-3 gap-2">
-                    <div className="space-y-1">
-                      <Label htmlFor="adjust-external-hours" className="text-xs text-neutral-600">
-                        Horas
-                      </Label>
-                      <Input
-                        id="adjust-external-hours"
-                        type="number"
-                        min={0}
-                        step={1}
-                        inputMode="numeric"
-                        value={externalHours}
-                        onChange={(event) => setExternalHours(event.target.value)}
-                        disabled={isSubmitting}
-                      />
-                    </div>
-                    <div className="space-y-1">
-                      <Label htmlFor="adjust-external-minutes" className="text-xs text-neutral-600">
-                        Minutos
-                      </Label>
-                      <Input
-                        id="adjust-external-minutes"
-                        type="number"
-                        min={0}
-                        max={59}
-                        step={1}
-                        inputMode="numeric"
-                        value={externalMinutes}
-                        onChange={(event) => setExternalMinutes(event.target.value)}
-                        disabled={isSubmitting}
-                      />
-                    </div>
-                    <div className="space-y-1">
-                      <Label htmlFor="adjust-external-seconds" className="text-xs text-neutral-600">
-                        Segundos
-                      </Label>
-                      <Input
-                        id="adjust-external-seconds"
-                        type="number"
-                        min={0}
-                        max={59}
-                        step={1}
-                        inputMode="numeric"
-                        value={externalSeconds}
-                        onChange={(event) => setExternalSeconds(event.target.value)}
-                        disabled={isSubmitting}
-                      />
-                    </div>
-                  </div>
-                  <p className="text-xs text-neutral-500">Atual: {formatDurationLabel(workSummary?.externalWorkedMs ?? 0)}</p>
-                </div>
-              </div>
-              <div className="space-y-1.5">
-                <Label htmlFor="adjust-reason" className="text-xs text-neutral-600">
-                  Motivo do ajuste
-                </Label>
-                <Textarea
-                  id="adjust-reason"
-                  value={adjustReason}
-                  onChange={(event) => setAdjustReason(event.target.value)}
-                  placeholder="Descreva por que o tempo precisa ser ajustado..."
-                  rows={3}
-                  disabled={isSubmitting}
-                />
-                <p className="text-xs text-neutral-500">
-                  Registre o motivo para fins de auditoria interna.
-                </p>
-              </div>
-            </div>
-          ) : null}
-        </div>
-      )
-    }
-
-    if (stepKey === "confirm") {
-      return (
-        <div className="space-y-4">
-          <div className="rounded-2xl border border-slate-200 bg-white px-4 py-5 shadow-sm">
-            <div className="grid gap-4 lg:grid-cols-[minmax(0,1fr)_220px]">
-              <div className="space-y-2">
-                <Label htmlFor="linked-reference" className="text-sm font-medium text-neutral-800">
-                  Ticket relacionado (opcional)
-                </Label>
-                <div className="relative">
-                  <Input
-                    id="linked-reference"
-                    ref={linkedReferenceInputRef}
-                    value={linkedReference}
-                    onChange={(event) => handleLinkedReferenceChange(event.target.value)}
-                    onFocus={handleLinkedReferenceFocus}
-                    onBlur={handleLinkedReferenceBlur}
-                    onKeyDown={handleLinkedReferenceKeyDown}
-                    placeholder="Buscar por número ou assunto do ticket"
-                    disabled={isSubmitting}
-                  />
-                  {showLinkSuggestions ? (
-                    <div className="absolute left-0 right-0 z-50 mt-1 max-h-60 overflow-y-auto rounded-lg border border-slate-200 bg-white shadow-lg">
-                      {isSearchingLinks ? (
-                        <div className="flex items-center gap-2 px-3 py-2 text-sm text-neutral-500">
-                          <Spinner className="size-3" /> Buscando tickets relacionados...
-                        </div>
-                      ) : linkSuggestions.length === 0 ? (
-                        <div className="px-3 py-2 text-sm text-neutral-500">Nenhum ticket encontrado.</div>
-                      ) : (
-                        linkSuggestions.map((suggestion) => {
-                          const statusLabel = formatTicketStatusLabel(suggestion.status)
-                          return (
-                            <button
-                              key={suggestion.id}
-                              type="button"
-                              onMouseDown={(event) => event.preventDefault()}
-                              onClick={() => handleSelectLinkSuggestion(suggestion)}
-                              className="flex w-full flex-col gap-1 px-3 py-2 text-left text-sm transition hover:bg-slate-100 focus:bg-slate-100"
-                            >
-                              <span className="font-semibold text-neutral-900">#{suggestion.reference}</span>
-                              {suggestion.subject ? (
-                                <span className="text-xs text-neutral-600">{suggestion.subject}</span>
-                              ) : null}
-                              <span className="text-xs text-neutral-500">Status: {statusLabel}</span>
-                            </button>
-                          )
-                        })
-                      )}
-                    </div>
-                  ) : null}
-                </div>
-                {linkedReference.trim().length === 0 ? (
-                  <p className="text-xs text-neutral-500">Informe o número de outro ticket quando o atendimento estiver relacionado.</p>
-                ) : isLinkLoading ? (
-                  <p className="flex items-center gap-2 text-xs text-neutral-500">
-                    <Spinner className="size-3" /> Procurando ticket #{normalizedReference}...
-                  </p>
-                ) : linkNotFound ? (
-                  <p className="text-xs text-red-500">
-                    Ticket não encontrado ou sem acesso permitido. Verifique o número informado.
-                  </p>
-                ) : linkedTicketCandidate ? (
-                  <p className="text-xs text-emerald-600">
-                    Será registrado vínculo com o ticket #{linkedTicketCandidate.reference} —{" "}
-                    {linkedTicketCandidate.subject ?? "Sem assunto"}
-                  </p>
-                ) : null}
-              </div>
-            </div>
-          </div>
-        </div>
-      )
-    }
-
-    return (
-      <div className="space-y-4">
-        <div className="space-y-2">
-          <p className="text-sm font-medium text-neutral-800">Modelos rápidos</p>
-          {templatesLoading ? (
-            <div className="flex items-center gap-2 text-sm text-neutral-600">
-              <Spinner className="size-4" /> Carregando templates...
-            </div>
-          ) : (
-            <div className="flex flex-wrap gap-2">
-              {templates.map((template) => (
-                <Button
-                  key={template.id}
-                  type="button"
-                  variant={selectedTemplateId === template.id ? "default" : "outline"}
-                  size="sm"
-                  onClick={() => handleTemplateSelect(template)}
-                  disabled={isSubmitting}
-                >
-                  {template.title}
-                </Button>
-              ))}
-            </div>
-          )}
-          <div className="flex flex-wrap items-center justify-between gap-2 text-xs text-neutral-500">
-            <span>
-              Use <code className="rounded bg-slate-100 px-1 py-0.5">{"{{cliente}}"}</code> dentro do template para inserir automaticamente o nome do solicitante.
-            </span>
-            <Button
-              type="button"
-              variant="outline"
-              size="icon"
-              aria-label="Limpar mensagem"
-              onClick={() => {
-                setMessage("")
-                setSelectedTemplateId(null)
-              }}
-              disabled={isSubmitting}
-            >
-              <Eraser className="size-4" />
-              <span className="sr-only">Limpar mensagem</span>
-            </Button>
-          </div>
-        </div>
-        <div
-          className={cn(
-            "space-y-2 rounded-2xl border px-4 py-3 transition",
-            messageWarning ? "border-amber-500 bg-amber-50/70 shadow-[0_0_0_1px_rgba(251,191,36,0.4)]" : "border-transparent bg-transparent"
-          )}
-        >
-          <p className="text-sm font-medium text-neutral-800">Mensagem de encerramento</p>
-          <RichTextEditor
-            value={message}
-            onChange={setMessage}
-            minHeight={220}
-            placeholder="Descreva o encerramento para o cliente..."
-          />
-          <p
-            className={cn(
-              "text-xs",
-              messageWarning ? "font-semibold text-amber-700" : "text-neutral-500"
-            )}
-          >
-            Este texto é enviado ao cliente e é obrigatório para encerrar o ticket.
-            {messageWarning ? " Digite uma mensagem para prosseguir." : ""}
-          </p>
-        </div>
-      </div>
-    )
-  }
-  return (
-    <Dialog open={open} onOpenChange={onOpenChange}>
-      <DialogContent className="max-w-2xl max-h-[90vh] overflow-y-auto">
-        <DialogHeader>
-          <DialogTitle>Encerrar ticket</DialogTitle>
-          <DialogDescription>
-            Complete as etapas abaixo para encerrar o ticket e registrar o comunicado final.
-          </DialogDescription>
-        </DialogHeader>
-        <div className="space-y-6">
-          <div className="rounded-2xl border border-slate-200 bg-slate-50 p-4">
-            <div className="flex flex-col gap-4 sm:flex-row sm:flex-wrap">
-              {WIZARD_STEPS.map((step, index) => {
-                const isActive = index === currentStep
-                const isCompleted = index < currentStep
-                const canNavigate = index <= currentStep
-                return (
-                  <div
-                    key={step.key}
-                    className="flex min-w-[200px] flex-1 items-center gap-3"
-                  >
-                    <button
-                      type="button"
-                      onClick={() => (canNavigate && !isSubmitting ? goToStep(index) : undefined)}
-                      disabled={!canNavigate || isSubmitting}
-                      className={cn(
-                        "flex size-9 items-center justify-center rounded-full border text-sm font-semibold transition",
-                        isCompleted
-                          ? "border-emerald-500 bg-emerald-500 text-white"
-                          : isActive
-                            ? "border-slate-900 bg-slate-900 text-white"
-                            : "border-slate-200 bg-white text-neutral-500"
-                      )}
-                    >
-                      {isCompleted ? <CheckCircle2 className="size-4" /> : index + 1}
-                    </button>
-                    <div>
-                      <p className={cn("text-sm font-semibold", isActive ? "text-neutral-900" : "text-neutral-600")}>
-                        {step.title}
-                      </p>
-                      <p className="text-xs text-neutral-500">{step.description}</p>
-                    </div>
-                  </div>
-                )
-              })}
-            </div>
-          </div>
-          {renderStepContent()}
-        </div>
-        <DialogFooter className="mt-4 w-full border-t border-slate-100 pt-4">
-          {hasStoredDraft ? (
-            <div className="w-full text-xs text-neutral-500">Rascunho salvo localmente.</div>
-          ) : null}
-          <div className="flex w-full flex-wrap items-center justify-between gap-2">
-            <div className="flex flex-wrap items-center gap-2">
-              <Button
-                type="button"
-                variant="ghost"
-                onClick={() => onOpenChange(false)}
-                disabled={isSubmitting}
-              >
-                Cancelar
-              </Button>
-              <Button
-                type="button"
-                variant="outline"
-                onClick={handleSaveDraft}
-                disabled={!canSaveDraft}
-              >
-                Salvar rascunho
-              </Button>
-              {hasStoredDraft ? (
-                <Button type="button" variant="ghost" onClick={handleDiscardDraft} disabled={isSubmitting}>
-                  Descartar rascunho
-                </Button>
-              ) : null}
-            </div>
-            <div className="flex flex-wrap items-center gap-2">
-              {currentStep > 0 ? (
-                <Button type="button" variant="outline" onClick={goToPreviousStep} disabled={isSubmitting}>
-                  Voltar
-                </Button>
-              ) : null}
-              {!isLastStep ? (
-                <Button type="button" onClick={goToNextStep} disabled={isSubmitting}>
-                  Próximo passo
-                </Button>
-              ) : (
-                <Button type="button" onClick={handleSubmit} disabled={isSubmitting || !actorId}>
-                  {isSubmitting ? <Spinner className="size-4 text-white" /> : "Encerrar ticket"}
-                </Button>
-              )}
-            </div>
-          </div>
-        </DialogFooter>
-      </DialogContent>
-    </Dialog>
-  )
-}
diff --git a/src/components/tickets/my-tickets-panel.tsx b/src/components/tickets/my-tickets-panel.tsx
deleted file mode 100644
index f67e50e..0000000
--- a/src/components/tickets/my-tickets-panel.tsx
+++ /dev/null
@@ -1,134 +0,0 @@
-"use client"
-
-import { useMemo } from "react"
-import Link from "next/link"
-import { useQuery } from "convex/react"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { Inbox } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
-import type { Ticket } from "@/lib/schemas/ticket"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Skeleton } from "@/components/ui/skeleton"
-import { TicketStatusBadge } from "@/components/tickets/status-badge"
-import { TicketPriorityPill } from "@/components/tickets/priority-pill"
-
-const MAX_TICKETS = 3
-
-export function MyTicketsPanel() {
-  const { convexUserId, isStaff, session } = useAuth()
-  const tenantId = session?.user?.tenantId ?? DEFAULT_TENANT_ID
-  const enabled = Boolean(convexUserId && isStaff)
-  const ticketsResult = useQuery(
-    api.tickets.list,
-    enabled
-      ? {
-          tenantId,
-          viewerId: convexUserId as Id<"users">,
-          assigneeId: convexUserId as Id<"users">,
-          limit: 60,
-        }
-      : "skip"
-  )
-  const tickets = useMemo(() => {
-    if (!Array.isArray(ticketsResult)) return []
-    const parsed = mapTicketsFromServerList(ticketsResult as unknown[]).filter(
-      (ticket) => ticket.status !== "RESOLVED"
-    )
-    return parsed
-  }, [ticketsResult])
-
-  const visibleTickets = tickets.slice(0, MAX_TICKETS)
-
-  return (
-    <Card className="rounded-3xl border border-border/60 shadow-sm">
-      <CardHeader>
-        <div className="flex items-center justify-between gap-3">
-          <div>
-            <CardTitle className="text-base font-semibold">Minhas tarefas</CardTitle>
-            <CardDescription>Chamados atribuídos a você e ainda em progresso</CardDescription>
-          </div>
-          {convexUserId ? (
-            <Link
-              href={`/tickets?assignee=${String(convexUserId)}`}
-              className="text-sm font-semibold text-[#006879] underline-offset-4 transition-colors hover:text-[#004d5a] hover:underline"
-            >
-              Ver todos
-            </Link>
-          ) : null}
-        </div>
-      </CardHeader>
-      <CardContent className="space-y-3">
-        {!enabled ? (
-          <div className="flex flex-col items-center gap-3 rounded-2xl border border-dashed border-border/60 bg-muted/40 px-4 py-6 text-center text-sm text-muted-foreground">
-            <Inbox className="size-6" />
-            <p>Disponível apenas para usuários internos.</p>
-          </div>
-        ) : ticketsResult === undefined ? (
-          <div className="space-y-2">
-            {Array.from({ length: MAX_TICKETS }).map((_, index) => (
-              <Skeleton key={`mytickets-skeleton-${index}`} className="h-20 w-full rounded-2xl" />
-            ))}
-          </div>
-        ) : visibleTickets.length === 0 ? (
-          <div className="rounded-2xl border border-dashed border-border/60 bg-muted/40 px-4 py-6 text-center text-sm text-muted-foreground">
-            Nenhum ticket atribuído para hoje. Aproveite para ajudar na triagem ou revisar filas em risco.
-          </div>
-        ) : (
-          <div className="space-y-3">
-            {visibleTickets.map((ticket) => (
-              <TicketRow key={ticket.id} ticket={ticket} />
-            ))}
-          </div>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
-
-function TicketRow({ ticket }: { ticket: Ticket }) {
-  const queueLabel = ticket.queue ?? "Sem fila"
-  const updatedLabel = formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR })
-  const categoryBadges = [ticket.category?.name, ticket.subcategory?.name].filter(
-    (value): value is string => Boolean(value)
-  )
-  const badgeClass =
-    "rounded-lg border border-slate-300 px-3.5 py-1.5 text-sm font-medium text-slate-600 transition-colors"
-
-  return (
-    <Link
-      href={`/tickets/${ticket.id}`}
-      className="group relative flex flex-col gap-3 rounded-2xl border border-border/70 bg-white/90 px-5 py-4 text-left shadow-sm transition hover:-translate-y-0.5 hover:border-border hover:shadow-md"
-    >
-      <div className="absolute right-5 top-4 flex flex-col items-end gap-2 sm:flex-row sm:items-center">
-        <TicketStatusBadge status={ticket.status} className="h-8 px-3.5 text-sm" />
-        <TicketPriorityPill priority={ticket.priority} className="h-8 px-3.5 text-sm" />
-      </div>
-      <div className="flex flex-col gap-2 pr-0">
-        <div className="flex flex-col">
-          <span className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
-            #{ticket.reference} • {queueLabel}
-          </span>
-          <span className="line-clamp-1 pr-32 text-base font-semibold text-neutral-900">{ticket.subject}</span>
-        </div>
-      </div>
-      <div className="flex flex-wrap items-center gap-2 text-sm text-neutral-600">
-        {categoryBadges.length > 0 ? (
-          categoryBadges.map((label) => (
-            <span key={label} className={badgeClass}>
-              {label}
-            </span>
-          ))
-        ) : (
-          <span className={badgeClass}>Sem categoria</span>
-        )}
-        <span className={badgeClass}>Atualizado {updatedLabel}</span>
-      </div>
-    </Link>
-  )
-}
diff --git a/src/components/tickets/new-ticket-dialog.client.tsx b/src/components/tickets/new-ticket-dialog.client.tsx
deleted file mode 100644
index 224bf6d..0000000
--- a/src/components/tickets/new-ticket-dialog.client.tsx
+++ /dev/null
@@ -1,32 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-
-import { NewTicketDialog } from "./new-ticket-dialog"
-
-type DeferredProps = {
-  triggerClassName?: string
-  triggerVariant?: "button" | "card"
-}
-
-export function NewTicketDialogDeferred({ triggerClassName, triggerVariant = "button" }: DeferredProps = {}) {
-  const [mounted, setMounted] = useState(false)
-
-  useEffect(() => {
-    setMounted(true)
-  }, [])
-
-  if (!mounted) {
-    return (
-      <div
-        className={
-          triggerVariant === "card"
-            ? `h-28 min-w-[220px] rounded-2xl border border-slate-900 bg-neutral-900/80 text-white shadow-sm ${triggerClassName ?? ""}`
-            : `rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white opacity-60 ${triggerClassName ?? ""}`
-        }
-      />
-    )
-  }
-
-  return <NewTicketDialog triggerClassName={triggerClassName} triggerVariant={triggerVariant} />
-}
diff --git a/src/components/tickets/new-ticket-dialog.tsx b/src/components/tickets/new-ticket-dialog.tsx
deleted file mode 100644
index 70d3bbe..0000000
--- a/src/components/tickets/new-ticket-dialog.tsx
+++ /dev/null
@@ -1,1545 +0,0 @@
-"use client"
-
-import { z } from "zod"
-import { useEffect, useMemo, useRef, useState } from "react"
-import { format, parseISO } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import type { Doc, Id } from "@/convex/_generated/dataModel"
-import type { TicketPriority, TicketQueueSummary } from "@/lib/schemas/ticket"
-import { useMutation, useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { useAuth } from "@/lib/auth-client"
-import { Dialog, DialogContent, DialogDescription, DialogHeader, DialogTitle, DialogTrigger } from "@/components/ui/dialog"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { FieldSet, FieldGroup, Field, FieldLabel, FieldError } from "@/components/ui/field"
-import { useForm } from "react-hook-form"
-import { zodResolver } from "@/lib/zod-resolver"
-import { toast } from "sonner"
-import { Spinner } from "@/components/ui/spinner"
-import { Dropzone } from "@/components/ui/dropzone"
-import { RichTextEditor, sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
-import { PriorityIcon } from "@/components/tickets/priority-select"
-import { CategorySelectFields } from "@/components/tickets/category-select"
-import { Avatar, AvatarFallback } from "@/components/ui/avatar"
-import { Badge } from "@/components/ui/badge"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { Calendar } from "@/components/ui/calendar"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { useDefaultQueues } from "@/hooks/use-default-queues"
-import { useLocalTimeZone } from "@/hooks/use-local-time-zone"
-import { cn } from "@/lib/utils"
-import { priorityStyles } from "@/lib/ticket-priority-style"
-import { normalizeCustomFieldInputs } from "@/lib/ticket-form-helpers"
-import type { TicketFormDefinition, TicketFormFieldDefinition } from "@/lib/ticket-form-types"
-import { Calendar as CalendarIcon, ListChecks, Plus, Trash2 } from "lucide-react"
-import { TimePicker } from "@/components/ui/time-picker"
-import { VISIT_KEYWORDS } from "@/lib/ticket-matchers"
-import { Checkbox } from "@/components/ui/checkbox"
-
-type TriggerVariant = "button" | "card"
-
-type CustomerOption = {
-  id: string
-  name: string
-  email: string
-  role: string
-  companyId: string | null
-  companyName: string | null
-  companyIsAvulso: boolean
-  avatarUrl: string | null
-}
-
-type ChecklistDraftItem = {
-  id: string
-  text: string
-  required: boolean
-}
-
-type ChecklistTemplateOption = {
-  id: Id<"ticketChecklistTemplates">
-  name: string
-  company: { id: Id<"companies">; name: string } | null
-  items: Array<{ id: string; text: string; required: boolean }>
-}
-
-function getInitials(name: string | null | undefined, fallback: string): string {
-  const normalizedName = (name ?? "").trim()
-  if (normalizedName.length > 0) {
-    const parts = normalizedName.split(/\s+/).slice(0, 2)
-    const initials = parts.map((part) => part.charAt(0).toUpperCase()).join("")
-    if (initials.length > 0) {
-      return initials
-    }
-  }
-  const normalizedFallback = (fallback ?? "").trim()
-  return normalizedFallback.length > 0 ? normalizedFallback.charAt(0).toUpperCase() : "?"
-}
-
-function toHtml(text: string) {
-  const escaped = text
-    .replace(/&/g, "&amp;")
-    .replace(/</g, "&lt;")
-    .replace(/>/g, "&gt;")
-    .replace(/"/g, "&quot;")
-    .replace(/'/g, "&#039;")
-  return `<p>${escaped.replace(/\n/g, "<br />")}</p>`
-}
-
-type RequesterPreviewProps = {
-  customer: CustomerOption | null
-  company: { id: string; name: string; isAvulso?: boolean } | null
-}
-
-function RequesterPreview({ customer, company }: RequesterPreviewProps) {
-  if (!customer) {
-    return (
-      <div className="mb-3 rounded-xl border border-dashed border-border/80 bg-muted/40 px-3 py-2 text-xs text-muted-foreground">
-        Selecione um solicitante para visualizar os detalhes aqui.
-      </div>
-    )
-  }
-
-  const initials = getInitials(customer.name, customer.email)
-  const companyLabel = customer.companyName ?? company?.name ?? "Sem empresa"
-
-  return (
-    <div className="mb-3 flex flex-col gap-2 rounded-xl border border-slate-200 bg-slate-50 px-3 py-2 shadow-sm">
-      <div className="flex items-center gap-3">
-        <Avatar className="size-9 border border-border/60 bg-white text-sm font-semibold uppercase">
-          <AvatarFallback>{initials}</AvatarFallback>
-        </Avatar>
-        <div className="min-w-0 space-y-0.5">
-          <p className="truncate font-semibold text-foreground">{customer.name || customer.email}</p>
-          <p className="truncate text-xs text-muted-foreground">{customer.email}</p>
-        </div>
-      </div>
-      <div className="flex items-center gap-2">
-        <Badge variant="outline" className="rounded-full border-slate-200 px-2.5 py-0.5 text-[10px] uppercase tracking-wide text-muted-foreground">
-          {companyLabel}
-        </Badge>
-      </div>
-    </div>
-  )
-}
-
-const NO_COMPANY_VALUE = "__no_company__"
-
-const schema = z.object({
-  subject: z.string().default(""),
-  description: z.string().default(""),
-  priority: z.enum(["LOW", "MEDIUM", "HIGH", "URGENT"]).default("MEDIUM"),
-  channel: z.enum(["EMAIL", "WHATSAPP", "CHAT", "PHONE", "API", "MANUAL"]).default("MANUAL"),
-  queueName: z.string().nullable().optional(),
-  visitDate: z.string().nullable().optional(),
-  visitTime: z.string().nullable().optional(),
-  assigneeId: z.string().nullable().optional(),
-  companyId: z.string().optional(),
-  requesterId: z.string().min(1, "Selecione um solicitante"),
-  categoryId: z.string().min(1, "Selecione uma categoria"),
-  subcategoryId: z.string().min(1, "Selecione uma categoria secundária"),
-})
-
-export function NewTicketDialog({
-  triggerClassName,
-  triggerVariant = "button",
-}: {
-  triggerClassName?: string
-  triggerVariant?: TriggerVariant
-} = {}) {
-  const [open, setOpen] = useState(false)
-  const [loading, setLoading] = useState(false)
-  const calendarTimeZone = useLocalTimeZone()
-  const form = useForm<z.infer<typeof schema>>({
-    resolver: zodResolver(schema),
-    defaultValues: {
-      subject: "",
-      description: "",
-      priority: "MEDIUM",
-      channel: "MANUAL",
-      queueName: null,
-      visitDate: null,
-      visitTime: null,
-      assigneeId: null,
-      companyId: NO_COMPANY_VALUE,
-      requesterId: "",
-      categoryId: "",
-      subcategoryId: "",
-    },
-    mode: "onTouched",
-  })
-  const { convexUserId, isStaff, role, session, machineContext } = useAuth()
-  const sessionUser = session?.user ?? null
-  const queuesEnabled = Boolean(isStaff && convexUserId)
-  useDefaultQueues(DEFAULT_TENANT_ID)
-  const queuesRemote = useQuery(
-    api.queues.summary,
-    queuesEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const queues = useMemo(
-    () => (Array.isArray(queuesRemote) ? (queuesRemote as TicketQueueSummary[]) : []),
-    [queuesRemote]
-  )
-  const create = useMutation(api.tickets.create)
-  const addComment = useMutation(api.tickets.addComment)
-  const staffRaw = useQuery(api.users.listAgents, { tenantId: DEFAULT_TENANT_ID }) as Doc<"users">[] | undefined
-  const staff = useMemo(
-    () => (staffRaw ?? []).sort((a, b) => a.name.localeCompare(b.name, "pt-BR")),
-    [staffRaw]
-  )
-
-  const directoryQueryEnabled = queuesEnabled && Boolean(convexUserId)
-  const companiesRemote = useQuery(
-    api.companies.list,
-    directoryQueryEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const companies = useMemo(
-    () =>
-      (Array.isArray(companiesRemote) ? companiesRemote : []).map((company) => ({
-        id: String(company.id),
-        name: company.name,
-        slug: company.slug ?? null,
-      })),
-    [companiesRemote]
-  )
-
-  const ensureTicketFormDefaultsMutation = useMutation(api.tickets.ensureTicketFormDefaults)
-  const hasEnsuredFormsRef = useRef(false)
-
-  useEffect(() => {
-    if (!convexUserId || hasEnsuredFormsRef.current) return
-    hasEnsuredFormsRef.current = true
-    ensureTicketFormDefaultsMutation({
-      tenantId: DEFAULT_TENANT_ID,
-      actorId: convexUserId as Id<"users">,
-    }).catch((error) => {
-      console.error("Falha ao preparar formulários personalizados", error)
-      hasEnsuredFormsRef.current = false
-    })
-  }, [convexUserId, ensureTicketFormDefaultsMutation])
-
-  const companyValue = form.watch("companyId") ?? NO_COMPANY_VALUE
-
-  const formsRemote = useQuery(
-    api.tickets.listTicketForms,
-    convexUserId
-      ? {
-          tenantId: DEFAULT_TENANT_ID,
-          viewerId: convexUserId as Id<"users">,
-          companyId: companyValue !== NO_COMPANY_VALUE ? (companyValue as Id<"companies">) : undefined,
-        }
-      : "skip"
-  ) as TicketFormDefinition[] | undefined
-
-  const checklistTemplates = useQuery(
-    api.checklistTemplates.listActive,
-    convexUserId
-      ? {
-          tenantId: DEFAULT_TENANT_ID,
-          viewerId: convexUserId as Id<"users">,
-          companyId: companyValue !== NO_COMPANY_VALUE ? (companyValue as Id<"companies">) : undefined,
-        }
-      : "skip"
-  ) as ChecklistTemplateOption[] | undefined
-
-  const forms = useMemo<TicketFormDefinition[]>(() => {
-    const fallback: TicketFormDefinition = {
-      key: "default",
-      label: "Chamado",
-      description: "Formulário básico para abertura de chamados gerais.",
-      fields: [],
-    }
-    if (!formsRemote || formsRemote.length === 0) {
-      return [fallback]
-    }
-    const hasDefault = formsRemote.some((form) => form.key === fallback.key)
-    if (hasDefault) {
-      return formsRemote
-    }
-    return [fallback, ...formsRemote]
-  }, [formsRemote])
-
-  const [selectedFormKey, setSelectedFormKey] = useState<string>("default")
-  const [customFieldValues, setCustomFieldValues] = useState<Record<string, unknown>>({})
-  const [openCalendarField, setOpenCalendarField] = useState<string | null>(null)
-  const [visitDatePickerOpen, setVisitDatePickerOpen] = useState(false)
-  const [manualChecklist, setManualChecklist] = useState<ChecklistDraftItem[]>([])
-  const [appliedChecklistTemplateIds, setAppliedChecklistTemplateIds] = useState<string[]>([])
-  const [checklistTemplateToApply, setChecklistTemplateToApply] = useState<string>("")
-  const [checklistItemText, setChecklistItemText] = useState("")
-  const [checklistItemRequired, setChecklistItemRequired] = useState(true)
-
-  const appliedChecklistTemplates = useMemo(() => {
-    const selected = new Set(appliedChecklistTemplateIds.map(String))
-    return (checklistTemplates ?? []).filter((tpl) => selected.has(String(tpl.id)))
-  }, [appliedChecklistTemplateIds, checklistTemplates])
-
-  const checklistTemplatePreviewItems = useMemo(
-    () =>
-      appliedChecklistTemplates.flatMap((tpl) =>
-        (tpl.items ?? []).map((item) => ({
-          key: `${String(tpl.id)}:${item.id}`,
-          text: item.text,
-          required: item.required,
-          templateName: tpl.name,
-        }))
-      ),
-    [appliedChecklistTemplates]
-  )
-
-  const selectedForm = useMemo(() => forms.find((formDef) => formDef.key === selectedFormKey) ?? forms[0], [forms, selectedFormKey])
-
-  const handleFormSelection = (key: string) => {
-    setSelectedFormKey(key)
-    setCustomFieldValues({})
-  }
-
-  const handleCustomFieldChange = (field: TicketFormFieldDefinition, value: unknown) => {
-    setCustomFieldValues((prev) => ({
-      ...prev,
-      [field.id]: value,
-    }))
-  }
-
-  const customersRemote = useQuery(
-    api.users.listCustomers,
-    directoryQueryEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const rawCustomers = useMemo(
-    () => (Array.isArray(customersRemote) ? (customersRemote as CustomerOption[]) : []),
-    [customersRemote]
-  )
-  const viewerCustomer = useMemo<CustomerOption | null>(() => {
-    if (!convexUserId || !sessionUser) return null
-    return {
-      id: convexUserId,
-      name: sessionUser.name ?? sessionUser.email,
-      email: sessionUser.email,
-      role: sessionUser.role ?? "customer",
-      companyId: machineContext?.companyId ?? null,
-      companyName: null,
-      companyIsAvulso: false,
-      avatarUrl: sessionUser.avatarUrl,
-    }
-  }, [convexUserId, sessionUser, machineContext?.companyId])
-  const customers = useMemo(() => {
-    if (!viewerCustomer) return rawCustomers
-    const exists = rawCustomers.some((customer) => customer.id === viewerCustomer.id)
-    return exists ? rawCustomers : [...rawCustomers, viewerCustomer]
-  }, [rawCustomers, viewerCustomer])
-  const [attachments, setAttachments] = useState<Array<{ storageId: string; name: string; size?: number; type?: string }>>([])
-  const [customersInitialized, setCustomersInitialized] = useState(false)
-  const attachmentsTotalBytes = useMemo(
-    () => attachments.reduce((acc, item) => acc + (item.size ?? 0), 0),
-    [attachments]
-  )
-  const priorityValue = form.watch("priority") as TicketPriority
-  const queueValue = form.watch("queueName") ?? "NONE"
-  const visitDateValue = form.watch("visitDate") ?? null
-  const visitTimeValue = form.watch("visitTime") ?? null
-  const assigneeValue = form.watch("assigneeId") ?? null
-  const assigneeSelectValue = assigneeValue ?? "NONE"
-  const requesterValue = form.watch("requesterId") ?? ""
-  const categoryIdValue = form.watch("categoryId")
-  const subcategoryIdValue = form.watch("subcategoryId")
-  const isSubmitted = form.formState.isSubmitted
-
-  const normalizedQueueName =
-    typeof queueValue === "string" && queueValue !== "NONE" ? queueValue.toLowerCase() : ""
-  const isVisitQueue = useMemo(
-    () => VISIT_KEYWORDS.some((keyword) => normalizedQueueName.includes(keyword)),
-    [normalizedQueueName]
-  )
-  const visitDate = useMemo(() => {
-    if (!visitDateValue) return null
-    const timeSegment =
-      typeof visitTimeValue === "string" && visitTimeValue.length > 0 ? visitTimeValue : "00:00"
-    const normalizedTime = timeSegment.length === 5 ? `${timeSegment}:00` : timeSegment
-    try {
-      return parseISO(`${visitDateValue}T${normalizedTime}`)
-    } catch {
-      return null
-    }
-  }, [visitDateValue, visitTimeValue])
-
-  useEffect(() => {
-    if (isVisitQueue) return
-    form.setValue("visitDate", null, { shouldDirty: false, shouldTouch: false })
-    form.setValue("visitTime", null, { shouldDirty: false, shouldTouch: false })
-  }, [form, isVisitQueue])
-
-  const companyOptions = useMemo(() => {
-    const map = new Map<string, { id: string; name: string; isAvulso?: boolean; keywords: string[] }>()
-    companies.forEach((company) => {
-      const trimmedName = company.name.trim()
-      const slugFallback = company.slug?.trim()
-      const label =
-        trimmedName.length > 0 ? trimmedName : slugFallback && slugFallback.length > 0 ? slugFallback : `Empresa ${company.id.slice(0, 8)}`
-      map.set(company.id, {
-        id: company.id,
-        name: label,
-        isAvulso: false,
-        keywords: company.slug ? [company.slug] : [],
-      })
-    })
-    customers.forEach((customer) => {
-      if (customer.companyId && !map.has(customer.companyId)) {
-        const trimmedName = customer.companyName?.trim() ?? ""
-        const label =
-          trimmedName.length > 0 ? trimmedName : `Empresa ${customer.companyId.slice(0, 8)}`
-        map.set(customer.companyId, {
-          id: customer.companyId,
-          name: label,
-          isAvulso: customer.companyIsAvulso,
-          keywords: [],
-        })
-      }
-    })
-    const base: Array<{ id: string; name: string; isAvulso?: boolean; keywords: string[] }> = [
-      { id: NO_COMPANY_VALUE, name: "Sem empresa", keywords: ["sem empresa", "nenhuma"], isAvulso: false },
-    ]
-    const sorted = Array.from(map.values())
-      .sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
-    return [...base, ...sorted]
-  }, [companies, customers])
-
-  const filteredCustomers = useMemo(() => {
-    if (companyValue === NO_COMPANY_VALUE) {
-      return customers.filter((customer) => !customer.companyId)
-    }
-    return customers.filter((customer) => customer.companyId === companyValue)
-  }, [companyValue, customers])
-
-  const companyOptionMap = useMemo(
-    () => new Map(companyOptions.map((option) => [option.id, option])),
-    [companyOptions],
-  )
-
-  const companyComboboxOptions = useMemo<SearchableComboboxOption[]>(
-    () =>
-      companyOptions.map((option) => ({
-        value: option.id,
-        label: option.name,
-        description: option.isAvulso ? "Empresa avulsa" : undefined,
-        keywords: option.keywords,
-      })),
-    [companyOptions],
-  )
-
-  const selectedCompanyOption = useMemo(
-    () => companyOptionMap.get(companyValue) ?? null,
-    [companyOptionMap, companyValue],
-  )
-
-  const requesterById = useMemo(
-    () => new Map(customers.map((customer) => [customer.id, customer])),
-    [customers],
-  )
-
-  const selectedRequester = requesterById.get(requesterValue) ?? null
-
-  const requesterComboboxOptions = useMemo<SearchableComboboxOption[]>(
-    () =>
-      filteredCustomers.map((customer) => ({
-        value: customer.id,
-        label: customer.name && customer.name.trim().length > 0 ? customer.name : customer.email,
-        description: customer.email,
-        keywords: [
-          customer.email.toLowerCase(),
-          customer.companyName?.toLowerCase?.() ?? "",
-          customer.name?.toLowerCase?.() ?? "",
-        ].filter(Boolean),
-      })),
-    [filteredCustomers],
-  )
-
-  const selectTriggerClass = "flex h-8 w-full items-center justify-between rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
-  const selectItemClass = "flex items-center gap-2 rounded-md px-2 py-2 text-sm text-neutral-800 transition data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
-  const [assigneeInitialized, setAssigneeInitialized] = useState(false)
-  const allowTicketMentions = useMemo(() => {
-    const normalized = (role ?? "").toLowerCase()
-    return normalized === "admin" || normalized === "agent" || normalized === "collaborator"
-  }, [role])
-
-  useEffect(() => {
-    if (!open) {
-      setCustomersInitialized(false)
-      setManualChecklist([])
-      setAppliedChecklistTemplateIds([])
-      setChecklistTemplateToApply("")
-      setChecklistItemText("")
-      setChecklistItemRequired(true)
-      form.setValue("companyId", NO_COMPANY_VALUE, { shouldDirty: false, shouldTouch: false })
-      form.setValue("requesterId", "", { shouldDirty: false, shouldTouch: false })
-      return
-    }
-    if (customersInitialized) return
-    if (!customers.length) return
-    let initialRequester = form.getValues("requesterId")
-    if (!initialRequester || !customers.some((customer) => customer.id === initialRequester)) {
-      if (convexUserId && customers.some((customer) => customer.id === convexUserId)) {
-        initialRequester = convexUserId
-      } else {
-        initialRequester = customers[0].id
-      }
-    }
-    const selected = customers.find((customer) => customer.id === initialRequester) ?? null
-    form.setValue("requesterId", initialRequester ?? "", { shouldDirty: false, shouldTouch: false })
-    if (selected?.companyId) {
-      form.setValue("companyId", selected.companyId, { shouldDirty: false, shouldTouch: false })
-    } else {
-      form.setValue("companyId", NO_COMPANY_VALUE, { shouldDirty: false, shouldTouch: false })
-    }
-    setCustomersInitialized(true)
-  }, [open, customersInitialized, customers, convexUserId, form])
-
-  useEffect(() => {
-    if (!open || !customersInitialized) return
-    const options = filteredCustomers
-    if (options.length === 0) {
-      if (requesterValue !== "") {
-        form.setValue("requesterId", "", {
-          shouldDirty: true,
-          shouldTouch: true,
-          shouldValidate: form.formState.isSubmitted,
-        })
-      }
-      return
-    }
-    if (!options.some((customer) => customer.id === requesterValue)) {
-      form.setValue("requesterId", options[0].id, {
-        shouldDirty: true,
-        shouldTouch: true,
-        shouldValidate: form.formState.isSubmitted,
-      })
-    }
-  }, [open, customersInitialized, filteredCustomers, requesterValue, form])
-
-  useEffect(() => {
-    if (requesterValue && form.formState.errors.requesterId) {
-      form.clearErrors("requesterId")
-    }
-  }, [requesterValue, form])
-
-
-  useEffect(() => {
-    if (!open) {
-      setAssigneeInitialized(false)
-      setOpenCalendarField(null)
-      setVisitDatePickerOpen(false)
-      return
-    }
-    if (assigneeInitialized) return
-    if (!convexUserId) return
-    form.setValue("assigneeId", convexUserId, { shouldDirty: false, shouldTouch: false })
-    setAssigneeInitialized(true)
-  }, [open, assigneeInitialized, convexUserId, form])
-
-  // Default queue to "Chamados" if available when opening
-  useEffect(() => {
-    if (!open) return
-    const current = form.getValues("queueName")
-    if (current) return
-    const hasChamados = queues.some((q) => q.name === "Chamados")
-    if (hasChamados) {
-      form.setValue("queueName", "Chamados", { shouldDirty: false, shouldTouch: false })
-    }
-  }, [open, queues, form])
-
-  // Limpar templates de checklist incompatíveis quando a empresa muda
-  useEffect(() => {
-    if (!open) return
-    if (!checklistTemplates) return
-    if (appliedChecklistTemplateIds.length === 0) return
-
-    const validTemplateIds = new Set(checklistTemplates.map((tpl) => String(tpl.id)))
-    const invalidIds = appliedChecklistTemplateIds.filter((id) => !validTemplateIds.has(id))
-
-    if (invalidIds.length > 0) {
-      setAppliedChecklistTemplateIds((prev) => prev.filter((id) => validTemplateIds.has(id)))
-      setChecklistTemplateToApply("")
-    }
-  }, [open, companyValue, checklistTemplates, appliedChecklistTemplateIds])
-
-  const handleCategoryChange = (value: string) => {
-    const previous = form.getValues("categoryId") ?? ""
-    const next = value ?? ""
-    form.setValue("categoryId", next, {
-      shouldDirty: previous !== next && previous !== "",
-      shouldTouch: true,
-      shouldValidate: isSubmitted,
-    })
-    if (!isSubmitted) {
-      form.clearErrors("categoryId")
-    }
-  }
-
-  const handleSubcategoryChange = (value: string) => {
-    const previous = form.getValues("subcategoryId") ?? ""
-    const next = value ?? ""
-    form.setValue("subcategoryId", next, {
-      shouldDirty: previous !== next && previous !== "",
-      shouldTouch: true,
-      shouldValidate: isSubmitted,
-    })
-    if (!isSubmitted) {
-      form.clearErrors("subcategoryId")
-    }
-  }
-
-  const handleApplyChecklistTemplate = () => {
-    const templateId = checklistTemplateToApply.trim()
-    if (!templateId) return
-    setAppliedChecklistTemplateIds((prev) => {
-      if (prev.includes(templateId)) return prev
-      return [...prev, templateId]
-    })
-    setChecklistTemplateToApply("")
-  }
-
-  const handleAddChecklistItem = () => {
-    const text = checklistItemText.trim()
-    if (!text) {
-      toast.error("Informe o texto do item do checklist.", { id: "new-ticket" })
-      return
-    }
-    if (text.length > 240) {
-      toast.error("Item do checklist muito longo (máx. 240 caracteres).", { id: "new-ticket" })
-      return
-    }
-    setManualChecklist((prev) => [...prev, { id: crypto.randomUUID(), text, required: checklistItemRequired }])
-    setChecklistItemText("")
-    setChecklistItemRequired(true)
-  }
-
-  async function submit(values: z.infer<typeof schema>) {
-    if (!convexUserId) return
-
-    const subjectTrimmed = (values.subject ?? "").trim()
-    if (subjectTrimmed.length < 3) {
-      form.setError("subject", { type: "min", message: "Informe um assunto com pelo menos 3 caracteres." })
-      return
-    }
-
-    const sanitizedDescription = sanitizeEditorHtml(values.description ?? "")
-    const plainDescription = sanitizedDescription.replace(/<[^>]*>/g, "").trim()
-    if (plainDescription.length === 0) {
-      form.setError("description", { type: "custom", message: "Descreva o contexto do chamado." })
-      setLoading(false)
-      return
-    }
-
-    const currentQueueName = values.queueName ?? ""
-    const isVisitQueueOnSubmit =
-      typeof currentQueueName === "string" &&
-      VISIT_KEYWORDS.some((keyword) => currentQueueName.toLowerCase().includes(keyword))
-    if (isVisitQueueOnSubmit) {
-      if (!values.visitDate) {
-        form.setError("visitDate", { type: "custom", message: "Informe a data da visita para chamados desta fila." })
-        return
-      }
-      if (!values.visitTime) {
-        form.setError("visitTime", { type: "custom", message: "Informe o horário da visita para chamados desta fila." })
-        return
-      }
-    }
-
-    let customFieldsPayload: Array<{ fieldId: Id<"ticketFields">; value: unknown }> = []
-    if (selectedForm?.fields?.length) {
-      const normalized = normalizeCustomFieldInputs(selectedForm.fields, customFieldValues)
-      if (!normalized.ok) {
-        toast.error(normalized.message, { id: "new-ticket" })
-        setLoading(false)
-        return
-      }
-      customFieldsPayload = normalized.payload
-    }
-    const checklistPayload = manualChecklist.map((item) => ({
-      text: item.text.trim(),
-      required: item.required,
-    }))
-    const invalidChecklist = checklistPayload.find((item) => item.text.length === 0 || item.text.length > 240)
-    if (invalidChecklist) {
-      toast.error("Revise os itens do checklist (texto obrigatório e até 240 caracteres).", { id: "new-ticket" })
-      return
-    }
-    const checklistTemplateIds = appliedChecklistTemplateIds.map((id) => id as Id<"ticketChecklistTemplates">)
-
-    setLoading(true)
-    toast.loading("Criando ticket…", { id: "new-ticket" })
-    try {
-      const sel = queues.find((q) => q.name === values.queueName)
-      const selectedAssignee = form.getValues("assigneeId") ?? null
-      const requesterToSend = values.requesterId as Id<"users">
-      let visitDateTimestamp: number | undefined
-      if (isVisitQueueOnSubmit && values.visitDate && values.visitTime) {
-        try {
-          const timeSegment = values.visitTime.length === 5 ? `${values.visitTime}:00` : values.visitTime
-          const parsed = parseISO(`${values.visitDate}T${timeSegment}`)
-          visitDateTimestamp = parsed.getTime()
-        } catch {
-          visitDateTimestamp = undefined
-        }
-      }
-      const id = await create({
-        actorId: convexUserId as Id<"users">,
-        tenantId: DEFAULT_TENANT_ID,
-        subject: subjectTrimmed,
-        priority: values.priority,
-        channel: values.channel,
-        queueId: sel?.id as Id<"queues"> | undefined,
-        requesterId: requesterToSend,
-        assigneeId: selectedAssignee ? (selectedAssignee as Id<"users">) : undefined,
-        categoryId: values.categoryId as Id<"ticketCategories">,
-        subcategoryId: values.subcategoryId as Id<"ticketSubcategories">,
-        formTemplate: selectedFormKey !== "default" ? selectedFormKey : undefined,
-        checklist: checklistPayload.length > 0 ? checklistPayload : undefined,
-        checklistTemplateIds: checklistTemplateIds.length > 0 ? checklistTemplateIds : undefined,
-        customFields: customFieldsPayload.length > 0 ? customFieldsPayload : undefined,
-        visitDate: visitDateTimestamp,
-      })
-      const summaryFallback = subjectTrimmed
-      const bodyHtml = plainDescription.length > 0 ? sanitizedDescription : toHtml(summaryFallback)
-      const MAX_COMMENT_CHARS = 20000
-      const plainForLimit = (plainDescription.length > 0 ? plainDescription : summaryFallback).trim()
-      if (plainForLimit.length > MAX_COMMENT_CHARS) {
-        toast.error(`Descrição muito longa (máx. ${MAX_COMMENT_CHARS} caracteres)`, { id: "new-ticket" })
-        setLoading(false)
-        return
-      }
-      if (attachments.length > 0 || bodyHtml.trim().length > 0) {
-        const typedAttachments = attachments.map((a) => ({
-          storageId: a.storageId as unknown as Id<"_storage">,
-          name: a.name,
-          size: a.size,
-          type: a.type,
-        }))
-        await addComment({ ticketId: id as Id<"tickets">, authorId: convexUserId as Id<"users">, visibility: "INTERNAL", body: bodyHtml, attachments: typedAttachments })
-      }
-      toast.success("Ticket criado!", { id: "new-ticket" })
-      setOpen(false)
-      form.reset({
-        subject: "",
-        description: "",
-        priority: "MEDIUM",
-        channel: "MANUAL",
-        queueName: null,
-        assigneeId: convexUserId ?? null,
-        categoryId: "",
-        subcategoryId: "",
-        visitDate: null,
-        visitTime: null,
-      })
-      form.clearErrors()
-      setSelectedFormKey("default")
-      setCustomFieldValues({})
-      setAssigneeInitialized(false)
-      setAttachments([])
-      setManualChecklist([])
-      setAppliedChecklistTemplateIds([])
-      setChecklistTemplateToApply("")
-      setChecklistItemText("")
-      setChecklistItemRequired(true)
-      // Navegar para o ticket recém-criado
-      window.location.href = `/tickets/${id}`
-    } catch {
-      toast.error("Não foi possível criar o ticket.", { id: "new-ticket" })
-    } finally {
-      setLoading(false)
-    }
-  }
-
-  const cardTrigger = (
-    <button
-      type="button"
-      className={cn(
-        "rounded-2xl border border-slate-900 bg-neutral-950 px-4 py-4 text-left text-white shadow-lg shadow-black/30 transition hover:-translate-y-0.5 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-white/40",
-        "flex h-28 min-w-[220px] flex-1 flex-col justify-between",
-        triggerClassName
-      )}
-    >
-      <span className="text-xs font-semibold uppercase tracking-wide text-white/60">Atalho</span>
-      <div className="space-y-1">
-        <p className="text-lg font-semibold leading-tight">Novo ticket</p>
-        <p className="text-xs text-white/70">Abrir chamado manualmente</p>
-      </div>
-    </button>
-  )
-
-  const buttonTrigger = (
-    <Button
-      size="sm"
-      className={cn(
-        "rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30",
-        triggerClassName
-      )}
-    >
-      Novo ticket
-    </Button>
-  )
-
-  return (
-    <Dialog open={open} onOpenChange={setOpen}>
-      <DialogTrigger asChild>
-        {triggerVariant === "card"
-          ? cardTrigger
-          : buttonTrigger}
-      </DialogTrigger>
-      <DialogContent className="max-w-4xl gap-0 overflow-hidden rounded-3xl border border-slate-200 bg-white p-0 shadow-2xl lg:max-w-5xl">
-        <div className="max-h-[88vh] overflow-y-auto">
-          <div className="space-y-5 px-6 pt-7 pb-12 sm:px-8 md:px-10">
-            <form className="space-y-6" onSubmit={form.handleSubmit(submit)}>
-              <div className="border-b border-slate-200 pb-5">
-                <DialogHeader className="gap-1.5 p-0">
-                  <DialogTitle className="text-xl font-semibold text-neutral-900">Novo ticket</DialogTitle>
-                  <DialogDescription className="text-sm text-neutral-600">
-                    Preencha as informações básicas para abrir um chamado.
-                  </DialogDescription>
-                </DialogHeader>
-              </div>
-              {forms.length > 1 ? (
-                <div className="rounded-xl border border-slate-200 bg-slate-50 px-4 py-4">
-                  <p className="text-sm font-semibold text-neutral-800">Tipo de solicitação</p>
-                  <div className="mt-2 flex flex-wrap gap-2">
-                    {forms.map((formDef) => (
-                      <Button
-                        key={formDef.key}
-                        type="button"
-                        variant={selectedFormKey === formDef.key ? "default" : "outline"}
-                        size="sm"
-                        onClick={() => handleFormSelection(formDef.key)}
-                      >
-                        {formDef.label}
-                      </Button>
-                    ))}
-                  </div>
-                  {selectedForm?.description ? (
-                    <p className="mt-2 text-xs text-neutral-500">{selectedForm.description}</p>
-                  ) : null}
-                </div>
-              ) : null}
-
-              <FieldSet>
-                <FieldGroup className="lg:grid-cols-[minmax(0,1.2fr)_minmax(0,0.8fr)]">
-                  <div className="space-y-4">
-                    <Field>
-                      <FieldLabel htmlFor="subject" className="flex items-center gap-1">
-                        Assunto <span className="text-destructive">*</span>
-                      </FieldLabel>
-                      <Input id="subject" {...form.register("subject")} placeholder="Ex.: Erro 500 no portal" />
-                      <FieldError errors={form.formState.errors.subject ? [{ message: form.formState.errors.subject.message }] : []} />
-                    </Field>
-                    <Field>
-                      <FieldLabel className="flex items-center gap-1">
-                        Descrição <span className="text-destructive">*</span>
-                      </FieldLabel>
-                      <RichTextEditor
-                        value={form.watch("description") || ""}
-                        onChange={(html) =>
-                          form.setValue("description", html, {
-                            shouldDirty: true,
-                            shouldTouch: true,
-                            shouldValidate: form.formState.isSubmitted,
-                          })
-                        }
-                        placeholder="Detalhe o problema, passos para reproduzir, links, etc."
-                        ticketMention={{ enabled: allowTicketMentions }}
-                      />
-                      <FieldError
-                        errors={
-                          form.formState.errors.description
-                            ? [{ message: form.formState.errors.description.message }]
-                            : []
-                        }
-                      />
-                    </Field>
-                    <Field>
-                      <FieldLabel>Anexos</FieldLabel>
-                      <Dropzone
-                        onUploaded={(files) => setAttachments((prev) => [...prev, ...files])}
-                        className="space-y-1.5 [&>div:first-child]:rounded-2xl [&>div:first-child]:p-4 [&>div:first-child]:pb-5 [&>div:first-child]:shadow-sm"
-                        currentFileCount={attachments.length}
-                        currentTotalBytes={attachmentsTotalBytes}
-                      />
-                      <FieldError className="mt-1">Formatos comuns de imagem e documentos são aceitos.</FieldError>
-                    </Field>
-                  </div>
-                  <div className="space-y-4">
-                    <Field>
-                      <FieldLabel>Empresa</FieldLabel>
-                      <SearchableCombobox
-                        value={companyValue}
-                        onValueChange={(nextValue) => {
-                          const normalizedValue = nextValue ?? NO_COMPANY_VALUE
-                          const nextCustomers =
-                            normalizedValue === NO_COMPANY_VALUE
-                              ? customers.filter((customer) => !customer.companyId)
-                              : customers.filter((customer) => customer.companyId === normalizedValue)
-                          form.setValue("companyId", normalizedValue, {
-                            shouldDirty: normalizedValue !== companyValue,
-                            shouldTouch: true,
-                          })
-                          if (nextCustomers.length === 0) {
-                            form.setValue("requesterId", "", {
-                              shouldDirty: true,
-                              shouldTouch: true,
-                              shouldValidate: form.formState.isSubmitted,
-                            })
-                          } else if (!nextCustomers.some((customer) => customer.id === requesterValue)) {
-                            const fallbackRequester = nextCustomers[0]
-                            form.setValue("requesterId", fallbackRequester.id, {
-                              shouldDirty: true,
-                              shouldTouch: true,
-                              shouldValidate: form.formState.isSubmitted,
-                            })
-                          }
-                        }}
-                        options={companyComboboxOptions}
-                        placeholder="Selecionar empresa"
-                        renderValue={(option) =>
-                          option ? (
-                            <span className="truncate">{option.label}</span>
-                          ) : (
-                            <span className="text-muted-foreground">Selecionar empresa</span>
-                          )
-                        }
-                        renderOption={(option) => {
-                          const meta = companyOptionMap.get(option.value)
-                          return (
-                            <div className="flex items-center justify-between gap-3">
-                              <div className="flex flex-col">
-                                <span className="font-medium text-foreground">{option.label}</span>
-                                {meta?.keywords?.length ? (
-                                  <span className="text-xs text-muted-foreground">{meta.keywords[0]}</span>
-                                ) : null}
-                              </div>
-                              {meta?.isAvulso ? (
-                                <Badge variant="outline" className="rounded-full px-2 py-0.5 text-[10px] uppercase tracking-wide">
-                                  Avulsa
-                                </Badge>
-                              ) : null}
-                            </div>
-                          )
-                        }}
-                      />
-                    </Field>
-                    <Field>
-                      <FieldLabel className="flex items-center gap-1">
-                        Solicitante <span className="text-destructive">*</span>
-                      </FieldLabel>
-                      <SearchableCombobox
-                        value={requesterValue || null}
-                        onValueChange={(nextValue) => {
-                          if (nextValue === null) {
-                            form.setValue("requesterId", "", {
-                              shouldDirty: true,
-                              shouldTouch: true,
-                              shouldValidate: form.formState.isSubmitted,
-                            })
-                            return
-                          }
-                          if (nextValue !== requesterValue) {
-                            form.setValue("requesterId", nextValue, {
-                              shouldDirty: true,
-                              shouldTouch: true,
-                              shouldValidate: form.formState.isSubmitted,
-                            })
-                          }
-                          const selection = requesterById.get(nextValue)
-                          if (selection) {
-                            const nextCompanyId = selection.companyId ?? NO_COMPANY_VALUE
-                            if (nextCompanyId !== companyValue) {
-                              form.setValue("companyId", nextCompanyId, {
-                                shouldDirty: true,
-                                shouldTouch: true,
-                              })
-                            }
-                          }
-                        }}
-                        options={requesterComboboxOptions}
-                        placeholder={filteredCustomers.length === 0 ? "Nenhum usuário disponível" : "Selecionar solicitante"}
-                        searchPlaceholder="Buscar por nome ou e-mail..."
-                        disabled={filteredCustomers.length === 0}
-                        renderValue={(option) => {
-                          if (!option) return <span className="text-muted-foreground">Selecionar solicitante</span>
-                          return (
-                            <div className="flex w-full flex-wrap items-start gap-2">
-                              <div className="flex min-w-0 flex-1 flex-col">
-                                <span className="truncate font-medium text-foreground">{option.label}</span>
-                                {option.description ? (
-                                  <span className="truncate text-xs text-muted-foreground">{option.description}</span>
-                                ) : null}
-                              </div>
-                              {selectedCompanyOption && selectedCompanyOption.id !== NO_COMPANY_VALUE ? (
-                                <Badge
-                                  variant="outline"
-                                  className="hidden min-w-0 max-w-full truncate rounded-full px-2.5 py-0.5 text-[10px] uppercase tracking-wide text-muted-foreground sm:ml-auto sm:inline-flex sm:max-w-[45%]"
-                                >
-                                  {selectedCompanyOption.name}
-                                </Badge>
-                              ) : null}
-                            </div>
-                          )
-                        }}
-                        renderOption={(option) => {
-                          const record = requesterById.get(option.value)
-                          const initials = getInitials(record?.name, record?.email ?? option.label)
-                          return (
-                            <div className="flex items-center gap-3">
-                              <Avatar className="size-8 border border-border/60">
-                                <AvatarFallback className="text-xs font-semibold uppercase">{initials}</AvatarFallback>
-                              </Avatar>
-                              <div className="min-w-0 flex-1">
-                                <p className="truncate font-medium text-foreground">{option.label}</p>
-                                <p className="truncate text-xs text-muted-foreground">{record?.email ?? option.description}</p>
-                              </div>
-                              {record?.companyName ? (
-                                <Badge variant="outline" className="hidden rounded-full px-2 py-0.5 text-[10px] uppercase tracking-wide md:inline-flex">
-                                  {record.companyName}
-                                </Badge>
-                              ) : null}
-                            </div>
-                          )
-                        }}
-                      />
-                      {filteredCustomers.length === 0 ? (
-                        <FieldError className="mt-1">Nenhum colaborador disponível para a empresa selecionada.</FieldError>
-                      ) : null}
-                      <FieldError
-                        errors={
-                          form.formState.errors.requesterId
-                            ? [{ message: form.formState.errors.requesterId.message }]
-                            : []
-                        }
-                      />
-                    </Field>
-
-                    <Field>
-                      <CategorySelectFields
-                        tenantId={DEFAULT_TENANT_ID}
-                        categoryId={categoryIdValue || null}
-                        subcategoryId={subcategoryIdValue || null}
-                        onCategoryChange={handleCategoryChange}
-                        onSubcategoryChange={handleSubcategoryChange}
-                        categoryRequired
-                        subcategoryRequired
-                        layout="stacked"
-                      />
-                      {form.formState.errors.categoryId?.message || form.formState.errors.subcategoryId?.message ? (
-                        <FieldError className="mt-1 space-y-0.5">
-                          <>
-                            {form.formState.errors.categoryId?.message ? <div>{form.formState.errors.categoryId?.message}</div> : null}
-                            {form.formState.errors.subcategoryId?.message ? <div>{form.formState.errors.subcategoryId?.message}</div> : null}
-                          </>
-                        </FieldError>
-                      ) : null}
-                    </Field>
-                    <div className="grid gap-3 sm:grid-cols-2 xl:grid-cols-1 xl:gap-4">
-                      <Field>
-                        <FieldLabel>Prioridade</FieldLabel>
-                        <Select value={priorityValue} onValueChange={(v) => form.setValue("priority", v as z.infer<typeof schema>["priority"])}>
-                          <SelectTrigger className={selectTriggerClass}>
-                            <SelectValue placeholder="Escolha a prioridade" />
-                          </SelectTrigger>
-                          <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                            {(["LOW", "MEDIUM", "HIGH", "URGENT"] as const).map((option) => (
-                              <SelectItem key={option} value={option} className={selectItemClass}>
-                                <span className="inline-flex items-center gap-2">
-                                  <PriorityIcon value={option} />
-                                  {priorityStyles[option].label}
-                                </span>
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                      </Field>
-                      {/* Canal removido da UI: padrão MANUAL será enviado */}
-                      <Field>
-                        <FieldLabel>Fila</FieldLabel>
-                        <Select value={queueValue} onValueChange={(v) => form.setValue("queueName", v === "NONE" ? null : v)}>
-                          <SelectTrigger className={selectTriggerClass}>
-                            <SelectValue placeholder="Sem fila" />
-                          </SelectTrigger>
-                          <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                            <SelectItem value="NONE" className={selectItemClass}>
-                              Sem fila
-                            </SelectItem>
-                            {queues.map((q) => (
-                              <SelectItem key={q.id} value={q.name} className={selectItemClass}>
-                                {q.name}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                      </Field>
-                      {isVisitQueue ? (
-                        <Field>
-                          <FieldLabel className="flex items-center gap-1">
-                            Data e horário da visita <span className="text-destructive">*</span>
-                          </FieldLabel>
-                          <div className="space-y-2">
-                            <div className="grid gap-2 sm:grid-cols-[minmax(0,1fr)_140px]">
-                              <Popover open={visitDatePickerOpen} onOpenChange={setVisitDatePickerOpen}>
-                                <PopoverTrigger asChild>
-                                  <button
-                                    type="button"
-                                    className={cn(
-                                      "flex h-8 w-full items-center justify-between rounded-full border border-slate-300 bg-white px-3 text-left text-sm text-neutral-800 shadow-sm hover:bg-slate-50",
-                                      !visitDate && "text-muted-foreground"
-                                    )}
-                                  >
-                                    {visitDate
-                                      ? format(visitDate, "dd/MM/yyyy", { locale: ptBR })
-                                      : "Selecione a data"}
-                                    <CalendarIcon className="ml-2 size-4 text-neutral-500" />
-                                  </button>
-                                </PopoverTrigger>
-                                <PopoverContent className="w-auto p-0" align="start">
-                                  <Calendar
-                                    mode="single"
-                                    selected={visitDate ?? undefined}
-                                    onSelect={(date) => {
-                                      if (!date) {
-                                        form.setValue("visitDate", null, {
-                                          shouldDirty: true,
-                                          shouldTouch: true,
-                                          shouldValidate: form.formState.isSubmitted,
-                                        })
-                                        form.setValue("visitTime", null, {
-                                          shouldDirty: true,
-                                          shouldTouch: true,
-                                          shouldValidate: form.formState.isSubmitted,
-                                        })
-                                        return
-                                      }
-                                      const iso = date.toISOString().slice(0, 10)
-                                      form.setValue("visitDate", iso, {
-                                        shouldDirty: true,
-                                        shouldTouch: true,
-                                        shouldValidate: form.formState.isSubmitted,
-                                      })
-                                      setVisitDatePickerOpen(false)
-                                    }}
-                                    initialFocus
-                                  />
-                                </PopoverContent>
-                              </Popover>
-                              <div className="flex flex-col gap-1">
-                                <TimePicker
-                                  value={typeof visitTimeValue === "string" ? visitTimeValue : ""}
-                                  onChange={(value) =>
-                                    form.setValue("visitTime", value || null, {
-                                      shouldDirty: true,
-                                      shouldTouch: true,
-                                      shouldValidate: form.formState.isSubmitted,
-                                    })
-                                  }
-                                  stepMinutes={5}
-                                  className="h-8 rounded-full border border-slate-300 bg-white text-sm font-medium text-neutral-800 shadow-sm"
-                                />
-                                <FieldError
-                                  errors={
-                                    form.formState.errors.visitTime
-                                      ? [{ message: form.formState.errors.visitTime.message as string }]
-                                      : []
-                                  }
-                                />
-                              </div>
-                            </div>
-                            <FieldError
-                              errors={
-                                form.formState.errors.visitDate
-                                  ? [{ message: form.formState.errors.visitDate.message as string }]
-                                  : []
-                              }
-                            />
-                          </div>
-                        </Field>
-                      ) : null}
-                      <Field>
-                        <FieldLabel>Responsável</FieldLabel>
-                        <Select
-                          value={assigneeSelectValue}
-                          onValueChange={(value) =>
-                            form.setValue("assigneeId", value === "NONE" ? null : value, {
-                              shouldDirty: value !== assigneeValue,
-                              shouldTouch: true,
-                            })
-                          }
-                        >
-                          <SelectTrigger className={selectTriggerClass}>
-                            <SelectValue placeholder={staff.length === 0 ? "Carregando..." : "Selecione o responsável"} />
-                          </SelectTrigger>
-                          <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                            <SelectItem value="NONE" className={selectItemClass}>
-                              Sem responsável
-                            </SelectItem>
-                            {staff.map((member) => (
-                              <SelectItem key={member._id} value={member._id} className={selectItemClass}>
-                                {member.name}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                      </Field>
-                    </div>
-                  </div>
-
-                {selectedForm.fields.length > 0 ? (
-                  <div className="grid gap-4 rounded-xl border border-slate-200 bg-white px-4 py-4 sm:grid-cols-2 lg:col-span-2">
-                    <p className="text-sm font-semibold text-neutral-800 sm:col-span-2">Informações adicionais</p>
-                    {selectedForm.fields.map((field) => {
-                      const value = customFieldValues[field.id]
-                      const fieldId = `custom-field-${field.id}`
-                      const isRequiredStar = field.required && field.key !== "colaborador_patrimonio"
-                      const labelSuffix = isRequiredStar ? <span className="text-destructive">*</span> : null
-                      const helpText = field.description ? (
-                        <p className="text-xs text-neutral-500">{field.description}</p>
-                      ) : null
-                      const shouldUseTextarea = field.key.includes("observacao") || field.key.includes("permissao")
-                      const spanClass = shouldUseTextarea || field.type === "boolean" ? "sm:col-span-2" : ""
-
-                      if (field.type === "boolean") {
-                        return (
-                          <div
-                            key={field.id}
-                            className={cn(
-                              "flex items-center gap-3 rounded-lg border border-slate-200 bg-slate-50 px-3 py-2",
-                              spanClass,
-                              "sm:col-span-2"
-                            )}
-                          >
-                            <input
-                              id={fieldId}
-                              type="checkbox"
-                              className="size-4 rounded border border-slate-300 text-[#00d6eb] focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#00d6eb]/40"
-                              checked={Boolean(value)}
-                              onChange={(event) => handleCustomFieldChange(field, event.target.checked)}
-                            />
-                            <div className="flex flex-col">
-                              <label htmlFor={fieldId} className="text-sm font-medium text-neutral-800">
-                                {field.label} {labelSuffix}
-                              </label>
-                              {helpText}
-                            </div>
-                          </div>
-                        )
-                      }
-
-                      if (field.type === "select") {
-                        return (
-                          <Field key={field.id} className={spanClass}>
-                            <FieldLabel className="flex items-center gap-1">
-                              {field.label} {labelSuffix}
-                            </FieldLabel>
-                            <Select
-                              value={typeof value === "string" ? value : ""}
-                              onValueChange={(selected) => handleCustomFieldChange(field, selected)}
-                            >
-                              <SelectTrigger className={selectTriggerClass}>
-                                <SelectValue placeholder="Selecione" />
-                              </SelectTrigger>
-                              <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-                                {field.options.map((option) => (
-                                  <SelectItem key={option.value} value={option.value} className={selectItemClass}>
-                                    {option.label}
-                                  </SelectItem>
-                                ))}
-                              </SelectContent>
-                            </Select>
-                            {helpText}
-                          </Field>
-                        )
-                      }
-
-                      if (field.type === "number") {
-                        return (
-                          <Field key={field.id} className={spanClass}>
-                            <FieldLabel className="flex items-center gap-1">
-                              {field.label} {labelSuffix}
-                            </FieldLabel>
-                            <Input
-                              id={fieldId}
-                              type="number"
-                              inputMode="decimal"
-                              value={typeof value === "number" || typeof value === "string" ? String(value) : ""}
-                              onChange={(event) => handleCustomFieldChange(field, event.target.value)}
-                            />
-                            {helpText}
-                          </Field>
-                        )
-                      }
-
-                      if (field.type === "date") {
-                        const parsedDate =
-                          typeof value === "string" && value ? parseISO(value) : undefined
-                        const isValidDate = Boolean(parsedDate && !Number.isNaN(parsedDate.getTime()))
-                        return (
-                          <Field key={field.id} className={spanClass}>
-                            <FieldLabel className="flex items-center gap-1">
-                              {field.label} {labelSuffix}
-                            </FieldLabel>
-                            <Popover
-                              open={openCalendarField === field.id}
-                              onOpenChange={(open) => setOpenCalendarField(open ? field.id : null)}
-                            >
-                              <PopoverTrigger asChild>
-                                <Button
-                                  type="button"
-                                  variant="outline"
-                                  className={cn(
-                                    "w-full justify-between gap-2 text-left font-normal",
-                                    !isValidDate && "text-muted-foreground"
-                                  )}
-                                >
-                                  <span>
-                                    {isValidDate
-                                      ? format(parsedDate as Date, "dd/MM/yyyy", { locale: ptBR })
-                                      : "Selecionar data"}
-                                  </span>
-                                  <CalendarIcon className="size-4 text-muted-foreground" aria-hidden="true" />
-                                </Button>
-                              </PopoverTrigger>
-                              <PopoverContent className="w-auto p-0" align="start">
-                                <Calendar
-                                  mode="single"
-                                  selected={isValidDate ? (parsedDate as Date) : undefined}
-                                  onSelect={(selected) => {
-                                    handleCustomFieldChange(
-                                      field,
-                                      selected ? format(selected, "yyyy-MM-dd") : ""
-                                    )
-                                    setOpenCalendarField(null)
-                                  }}
-                                  initialFocus
-                                  captionLayout="dropdown"
-                                  startMonth={new Date(1900, 0)}
-                                  endMonth={new Date(new Date().getFullYear() + 5, 11)}
-                                  locale={ptBR}
-                                  timeZone={calendarTimeZone}
-                                />
-                              </PopoverContent>
-                            </Popover>
-                            {helpText}
-                          </Field>
-                        )
-                      }
-
-                      if (shouldUseTextarea) {
-                        return (
-                          <Field key={field.id} className={cn("flex-col", spanClass, "sm:col-span-2")}>
-                            <FieldLabel className="flex items-center gap-1">
-                              {field.label} {labelSuffix}
-                            </FieldLabel>
-                            <textarea
-                              id={fieldId}
-                              className="min-h-[90px] rounded-lg border border-slate-300 px-3 py-2 text-sm text-neutral-800 shadow-sm focus:border-neutral-900 focus:outline-none focus:ring-2 focus:ring-neutral-900/10"
-                              value={typeof value === "string" ? value : ""}
-                              onChange={(event) => handleCustomFieldChange(field, event.target.value)}
-                            />
-                            {helpText}
-                          </Field>
-                        )
-                      }
-
-                      return (
-                        <Field key={field.id} className={spanClass}>
-                          <FieldLabel className="flex items-center gap-1">
-                            {field.label} {labelSuffix}
-                          </FieldLabel>
-                          <Input
-                            id={fieldId}
-                            value={typeof value === "string" ? value : ""}
-                            onChange={(event) => handleCustomFieldChange(field, event.target.value)}
-                          />
-                          {helpText}
-                        </Field>
-                      )
-                    })}
-                  </div>
-                ) : null}
-                </FieldGroup>
-
-                <div className="mt-6 rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-                  <div className="flex flex-col gap-3 sm:flex-row sm:items-start sm:justify-between">
-                    <div>
-                      <p className="flex items-center gap-2 text-sm font-semibold text-neutral-900">
-                        <ListChecks className="size-4 text-neutral-700" />
-                        Checklist
-                      </p>
-                      <p className="mt-1 text-xs text-neutral-500">
-                        Itens obrigatórios bloqueiam o encerramento do ticket até serem concluídos.
-                      </p>
-                    </div>
-
-                    {(checklistTemplates ?? []).length > 0 ? (
-                      <div className="flex flex-col gap-2 sm:flex-row sm:items-center">
-                        <Select value={checklistTemplateToApply} onValueChange={setChecklistTemplateToApply}>
-                          <SelectTrigger className="h-9 w-full sm:w-64">
-                            <SelectValue placeholder="Aplicar template..." />
-                          </SelectTrigger>
-                          <SelectContent className="rounded-xl">
-                            {(checklistTemplates ?? []).map((tpl) => (
-                              <SelectItem key={tpl.id} value={String(tpl.id)}>
-                                {tpl.name}
-                                {tpl.company ? ` — ${tpl.company.name}` : ""}
-                              </SelectItem>
-                            ))}
-                          </SelectContent>
-                        </Select>
-                        <Button
-                          type="button"
-                          variant="outline"
-                          className="h-9"
-                          onClick={handleApplyChecklistTemplate}
-                          disabled={
-                            !checklistTemplateToApply.trim() ||
-                            appliedChecklistTemplateIds.includes(checklistTemplateToApply.trim())
-                          }
-                        >
-                          Aplicar
-                        </Button>
-                      </div>
-                    ) : null}
-                  </div>
-
-                  {appliedChecklistTemplates.length > 0 ? (
-                    <div className="mt-3 flex flex-wrap gap-2">
-                      {appliedChecklistTemplates.map((tpl) => (
-                        <Badge key={tpl.id} variant="secondary" className="flex items-center gap-2 rounded-full">
-                          <span className="truncate">{tpl.name}</span>
-                          <button
-                            type="button"
-                            className="text-xs text-neutral-600 hover:text-neutral-900"
-                            onClick={() =>
-                              setAppliedChecklistTemplateIds((prev) => prev.filter((id) => id !== String(tpl.id)))
-                            }
-                          >
-                            ×
-                          </button>
-                        </Badge>
-                      ))}
-                    </div>
-                  ) : null}
-
-                  {checklistTemplatePreviewItems.length > 0 || manualChecklist.length > 0 ? (
-                    <div className="mt-4 space-y-2">
-                      {checklistTemplatePreviewItems.map((item) => (
-                        <div
-                          key={item.key}
-                          className="flex items-start justify-between gap-3 rounded-xl border border-slate-200 bg-slate-50 px-3 py-2"
-                        >
-                          <div className="min-w-0">
-                            <p className="truncate text-sm text-neutral-800" title={item.text}>
-                              {item.text}
-                            </p>
-                            <div className="mt-1 flex flex-wrap items-center gap-2">
-                              <Badge variant={item.required ? "secondary" : "outline"} className="rounded-full text-[11px]">
-                                {item.required ? "Obrigatório" : "Opcional"}
-                              </Badge>
-                              <Badge variant="outline" className="rounded-full text-[11px]">
-                                Template: {item.templateName}
-                              </Badge>
-                            </div>
-                          </div>
-                        </div>
-                      ))}
-
-                      {manualChecklist.map((item) => (
-                        <div
-                          key={item.id}
-                          className="flex flex-col gap-2 rounded-xl border border-slate-200 bg-white px-3 py-2 sm:flex-row sm:items-center"
-                        >
-                          <Input
-                            value={item.text}
-                            onChange={(e) =>
-                              setManualChecklist((prev) =>
-                                prev.map((row) => (row.id === item.id ? { ...row, text: e.target.value } : row))
-                              )
-                            }
-                            placeholder="Item do checklist..."
-                            className="h-9 flex-1"
-                          />
-                          <label className="flex items-center gap-2 text-sm text-neutral-700">
-                            <Checkbox
-                              checked={item.required}
-                              onCheckedChange={(checked) =>
-                                setManualChecklist((prev) =>
-                                  prev.map((row) =>
-                                    row.id === item.id ? { ...row, required: Boolean(checked) } : row
-                                  )
-                                )
-                              }
-                            />
-                            Obrigatório
-                          </label>
-                          <Button
-                            type="button"
-                            variant="ghost"
-                            size="icon"
-                            className="h-9 w-9 text-slate-500 hover:bg-red-50 hover:text-red-700"
-                            onClick={() => setManualChecklist((prev) => prev.filter((row) => row.id !== item.id))}
-                          >
-                            <Trash2 className="size-4" />
-                          </Button>
-                        </div>
-                      ))}
-                    </div>
-                  ) : (
-                    <div className="mt-3 rounded-xl border border-dashed border-slate-200 p-4 text-sm text-neutral-600">
-                      Adicione itens ou aplique um template para criar um checklist neste ticket.
-                    </div>
-                  )}
-
-                  <div className="mt-4 flex flex-col gap-2 sm:flex-row sm:items-center">
-                    <Input
-                      value={checklistItemText}
-                      onChange={(e) => setChecklistItemText(e.target.value)}
-                      placeholder="Adicionar item do checklist..."
-                      className="h-9 flex-1"
-                      onKeyDown={(e) => {
-                        if (e.key === "Enter") {
-                          e.preventDefault()
-                          handleAddChecklistItem()
-                        }
-                      }}
-                    />
-                    <label className="flex items-center gap-2 text-sm text-neutral-700">
-                      <Checkbox
-                        checked={checklistItemRequired}
-                        onCheckedChange={(checked) => setChecklistItemRequired(Boolean(checked))}
-                      />
-                      Obrigatório
-                    </label>
-                    <Button type="button" onClick={handleAddChecklistItem} size="sm" className="ml-2 gap-2">
-                      <Plus className="size-4" />
-                      Adicionar
-                    </Button>
-                  </div>
-                </div>
-              </FieldSet>
-
-              <div className="flex justify-end border-t border-slate-200 pt-5">
-                <Button
-                  type="submit"
-                  disabled={loading}
-                  className="inline-flex min-w-[140px] items-center justify-center gap-2 rounded-lg border border-black bg-black px-6 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30 disabled:opacity-60"
-                >
-                  {loading ? (
-                    <>
-                      <Spinner className="me-2" /> Criando…
-                    </>
-                  ) : (
-                    "Criar"
-                  )}
-                </Button>
-              </div>
-            </form>
-          </div>
-        </div>
-      </DialogContent>
-    </Dialog>
-  )
-}
diff --git a/src/components/tickets/priority-pill.tsx b/src/components/tickets/priority-pill.tsx
deleted file mode 100644
index 2d69468..0000000
--- a/src/components/tickets/priority-pill.tsx
+++ /dev/null
@@ -1,17 +0,0 @@
-import { type TicketPriority } from "@/lib/schemas/ticket"
-import { Badge } from "@/components/ui/badge"
-import { cn } from "@/lib/utils"
-import { PriorityIcon } from "@/components/tickets/priority-select"
-import { getTicketPriorityMeta } from "@/lib/ticket-priority-style"
-
-const baseClass = "inline-flex h-7 items-center gap-2 rounded-full px-3 text-xs font-semibold"
-
-export function TicketPriorityPill({ priority, className }: { priority: TicketPriority; className?: string }) {
-  const styles = getTicketPriorityMeta(priority)
-  return (
-    <Badge className={cn(baseClass, styles.badgeClass, className)}>
-      <PriorityIcon value={priority} />
-      {styles.label}
-    </Badge>
-  )
-}
diff --git a/src/components/tickets/status-badge.tsx b/src/components/tickets/status-badge.tsx
deleted file mode 100644
index 6d7be45..0000000
--- a/src/components/tickets/status-badge.tsx
+++ /dev/null
@@ -1,24 +0,0 @@
-"use client"
-
-import { ticketStatusSchema, type TicketStatus } from "@/lib/schemas/ticket"
-import { Badge } from "@/components/ui/badge"
-import { cn } from "@/lib/utils"
-
-const statusStyles: Record<TicketStatus, { label: string; className: string }> = {
-  PENDING: { label: "Pendente", className: "border border-slate-200 bg-slate-100 text-slate-700" },
-  AWAITING_ATTENDANCE: { label: "Em andamento", className: "border border-slate-200 bg-[#dff1fb] text-[#0a4760]" },
-  PAUSED: { label: "Pausado", className: "border border-slate-200 bg-[#fff3c4] text-[#7a5901]" },
-  RESOLVED: { label: "Resolvido", className: "border border-slate-200 bg-[#dcf4eb] text-[#1f6a45]" },
-}
-
-type TicketStatusBadgeProps = { status: TicketStatus; className?: string }
-
-export function TicketStatusBadge({ status, className }: TicketStatusBadgeProps) {
-  const parsed = ticketStatusSchema.parse(status)
-  const styles = statusStyles[parsed]
-  return (
-    <Badge className={cn("inline-flex h-9 items-center gap-2 rounded-full px-3 text-sm font-semibold", styles?.className, className)}>
-      {styles?.label ?? parsed}
-    </Badge>
-  )
-}
diff --git a/src/components/tickets/status-select.tsx b/src/components/tickets/status-select.tsx
deleted file mode 100644
index 11056b1..0000000
--- a/src/components/tickets/status-select.tsx
+++ /dev/null
@@ -1,105 +0,0 @@
-"use client"
-
-import { useState } from "react"
-import type { Id } from "@/convex/_generated/dataModel"
-import type { TicketStatus } from "@/lib/schemas/ticket"
-import { useAuth } from "@/lib/auth-client"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Tooltip, TooltipContent, TooltipTrigger } from "@/components/ui/tooltip"
-import { CheckCircle2 } from "lucide-react"
-import { CloseTicketDialog } from "@/components/tickets/close-ticket-dialog"
-import { cn } from "@/lib/utils"
-
-type StatusKey = TicketStatus | "NEW" | "OPEN" | "ON_HOLD";
-
-const statusStyles: Record<StatusKey, { label: string; badgeClass: string }> = {
-  PENDING: { label: "Pendente", badgeClass: "bg-slate-100 text-slate-700" },
-  AWAITING_ATTENDANCE: { label: "Em andamento", badgeClass: "bg-[#dff1fb] text-[#0a4760]" },
-  PAUSED: { label: "Pausado", badgeClass: "bg-[#fff3c4] text-[#7a5901]" },
-  RESOLVED: { label: "Resolvido", badgeClass: "bg-[#dcf4eb] text-[#1f6a45]" },
-  NEW: { label: "Pendente", badgeClass: "bg-slate-100 text-slate-700" },
-  OPEN: { label: "Em andamento", badgeClass: "bg-[#dff1fb] text-[#0a4760]" },
-  ON_HOLD: { label: "Pausado", badgeClass: "bg-[#fff3c4] text-[#7a5901]" },
-};
-
-const baseBadgeClass =
-  "inline-flex h-9 items-center gap-2 rounded-full border border-slate-200 px-3 text-sm font-semibold transition hover:border-slate-300"
-
-
-export function StatusSelect({
-  ticketId,
-  value,
-  tenantId,
-  requesterName,
-  ticketReference,
-  showCloseButton = true,
-  onStatusChange,
-}: {
-  ticketId: string
-  value: TicketStatus
-  tenantId: string
-  requesterName?: string | null
-  ticketReference?: number | null
-  showCloseButton?: boolean
-  onStatusChange?: (next: TicketStatus) => void
-}) {
-  const { convexUserId, session, machineContext } = useAuth()
-  const actorId = (convexUserId ?? null) as Id<"users"> | null
-  const sessionName = session?.user?.name?.trim()
-  const machineAssignedName = machineContext?.assignedUserName?.trim()
-  const agentName =
-    sessionName && sessionName.length > 0
-      ? sessionName
-      : machineAssignedName && machineAssignedName.length > 0
-        ? machineAssignedName
-        : null
-  const [closeDialogOpen, setCloseDialogOpen] = useState(false)
-
-  return (
-    <>
-      <div className="inline-flex items-center gap-2">
-        <Badge className={cn(baseBadgeClass, statusStyles[value]?.badgeClass ?? statusStyles.PENDING.badgeClass)}>
-          {statusStyles[value]?.label ?? statusStyles.PENDING.label}
-        </Badge>
-        {showCloseButton ? (
-          <Tooltip>
-            <TooltipTrigger asChild>
-              <Button
-                type="button"
-                size="icon"
-                aria-label="Encerrar ticket"
-                onClick={() => setCloseDialogOpen(true)}
-                className="h-9 w-9 rounded-lg border border-[var(--sidebar-primary)] bg-[var(--sidebar-primary)] text-black transition hover:bg-[var(--sidebar-primary)]/90 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[var(--sidebar-ring)]/30"
-              >
-                <CheckCircle2 className="size-4" />
-              </Button>
-            </TooltipTrigger>
-            <TooltipContent className="rounded-lg border border-slate-200 bg-white px-3 py-2 text-xs font-medium text-neutral-700 shadow-lg">
-              Encerrar ticket
-            </TooltipContent>
-          </Tooltip>
-        ) : null}
-      </div>
-      {/* Dialog control visível apenas quando o botão de encerrar está presente */}
-      {showCloseButton ? (
-        <CloseTicketDialog
-          open={closeDialogOpen}
-          onOpenChange={(open) => {
-            if (!open) setCloseDialogOpen(false)
-          }}
-          ticketId={ticketId}
-          tenantId={tenantId}
-          actorId={actorId}
-          ticketReference={ticketReference ?? null}
-          requesterName={requesterName}
-          agentName={agentName}
-          onSuccess={() => {
-            setCloseDialogOpen(false)
-            onStatusChange?.("RESOLVED")
-          }}
-        />
-      ) : null}
-    </>
-  )
-}
diff --git a/src/components/tickets/ticket-chat-history.tsx b/src/components/tickets/ticket-chat-history.tsx
deleted file mode 100644
index 6ca63ff..0000000
--- a/src/components/tickets/ticket-chat-history.tsx
+++ /dev/null
@@ -1,452 +0,0 @@
-"use client"
-
-import { useState, useMemo } from "react"
-import { useQuery, useAction } from "convex/react"
-import { format, isToday, isYesterday, startOfDay } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent } from "@/components/ui/card"
-import { Spinner } from "@/components/ui/spinner"
-import { cn } from "@/lib/utils"
-import {
-  MessageCircle,
-  ChevronDown,
-  ChevronRight,
-  User,
-  Clock,
-  Download,
-  FileText,
-  Paperclip,
-  Calendar,
-} from "lucide-react"
-
-type ChatHistoryProps = {
-  ticketId: string
-}
-
-type ChatMessage = {
-  id: string
-  body: string
-  authorName: string
-  authorId: string
-  createdAt: number
-  attachments: Array<{
-    storageId: string
-    name: string
-    type: string | null
-  }>
-}
-
-type ChatSession = {
-  sessionId: string
-  agentName: string
-  agentEmail: string | null
-  agentAvatarUrl: string | null
-  machineName: string
-  status: string
-  startedAt: number
-  endedAt: number | null
-  messageCount: number
-  messages: ChatMessage[]
-}
-
-type DayGroup = {
-  date: Date
-  dateKey: string
-  label: string
-  sessions: ChatSession[]
-  totalMessages: number
-}
-
-const MESSAGES_PER_PAGE = 20
-const DAYS_PER_PAGE = 5
-
-function formatDuration(minutes: number): string {
-  if (minutes < 60) {
-    return `${minutes} min`
-  }
-  const hours = Math.floor(minutes / 60)
-  const mins = minutes % 60
-  if (mins === 0) {
-    return `${hours}h`
-  }
-  return `${hours}h ${mins}min`
-}
-
-function formatDayLabel(date: Date): string {
-  if (isToday(date)) {
-    return "Hoje"
-  }
-  if (isYesterday(date)) {
-    return "Ontem"
-  }
-  return format(date, "dd 'de' MMMM 'de' yyyy", { locale: ptBR })
-}
-
-function MessageAttachmentPreview({ attachment }: { attachment: { storageId: string; name: string; type: string | null } }) {
-  const getFileUrl = useAction(api.files.getUrl)
-  const [loading, setLoading] = useState(false)
-
-  const handleDownload = async () => {
-    setLoading(true)
-    try {
-      const url = await getFileUrl({ storageId: attachment.storageId as Id<"_storage"> })
-      if (url) {
-        const a = document.createElement("a")
-        a.href = url
-        a.download = attachment.name
-        a.target = "_blank"
-        document.body.appendChild(a)
-        a.click()
-        document.body.removeChild(a)
-      }
-    } catch (error) {
-      console.error("Erro ao baixar arquivo:", error)
-    } finally {
-      setLoading(false)
-    }
-  }
-
-  const isImage = attachment.type?.startsWith("image/")
-
-  return (
-    <button
-      onClick={handleDownload}
-      disabled={loading}
-      className="flex items-center gap-1.5 rounded-md border border-slate-200 bg-slate-50 px-2 py-1 text-xs hover:bg-slate-100 disabled:opacity-50"
-    >
-      {loading ? (
-        <Spinner className="size-3" />
-      ) : isImage ? (
-        <FileText className="size-3 text-slate-500" />
-      ) : (
-        <Paperclip className="size-3 text-slate-500" />
-      )}
-      <span className="max-w-[100px] truncate">{attachment.name}</span>
-      <Download className="size-3 text-slate-400" />
-    </button>
-  )
-}
-
-function ChatSessionCard({ session, isExpanded, onToggle }: { session: ChatSession; isExpanded: boolean; onToggle: () => void }) {
-  const [visibleMessages, setVisibleMessages] = useState(MESSAGES_PER_PAGE)
-
-  const isActive = session.status === "ACTIVE"
-  const duration = session.endedAt
-    ? Math.round((session.endedAt - session.startedAt) / 60000)
-    : Math.round((Date.now() - session.startedAt) / 60000)
-
-  const loadMore = () => {
-    setVisibleMessages((prev) => prev + MESSAGES_PER_PAGE)
-  }
-
-  const displayedMessages = session.messages.slice(0, visibleMessages)
-  const hasMore = session.messages.length > visibleMessages
-
-  return (
-    <div className="rounded-xl border border-slate-200 bg-white overflow-hidden">
-      {/* Header da sessão */}
-      <button
-        onClick={onToggle}
-        className="flex w-full items-center justify-between gap-3 px-4 py-3 text-left hover:bg-slate-50 transition-colors"
-      >
-        <div className="flex items-center gap-3">
-          <div
-            className={cn(
-              "flex size-9 items-center justify-center rounded-full",
-              isActive ? "bg-emerald-100 text-emerald-600" : "bg-slate-100 text-slate-600"
-            )}
-          >
-            <MessageCircle className="size-4" />
-          </div>
-          <div>
-            <div className="flex items-center gap-2">
-              <p className="text-sm font-medium text-slate-900">
-                Chat com {session.agentName}
-              </p>
-              {isActive && (
-                <span className="inline-flex items-center gap-1 rounded-full bg-emerald-100 px-2 py-0.5 text-xs font-medium text-emerald-700">
-                  <span className="size-1.5 rounded-full bg-emerald-500 animate-pulse" />
-                  Ativo
-                </span>
-              )}
-            </div>
-            <div className="flex items-center gap-2 text-xs text-slate-500">
-              <span>{format(session.startedAt, "HH:mm", { locale: ptBR })}</span>
-              <span>-</span>
-              <span>{session.messageCount} mensagens</span>
-              <span>-</span>
-              <span>{formatDuration(duration)}</span>
-            </div>
-          </div>
-        </div>
-        <div className="flex items-center gap-2">
-          {isExpanded ? (
-            <ChevronDown className="size-4 text-slate-400" />
-          ) : (
-            <ChevronRight className="size-4 text-slate-400" />
-          )}
-        </div>
-      </button>
-
-      {/* Mensagens */}
-      {isExpanded && (
-        <div className="border-t border-slate-100">
-          {session.messages.length === 0 ? (
-            <div className="flex items-center justify-center py-6 text-sm text-slate-400">
-              Nenhuma mensagem nesta sessão
-            </div>
-          ) : (
-            <>
-              <div className="max-h-[400px] overflow-y-auto p-4 space-y-3 bg-slate-50/50">
-                {displayedMessages.map((msg) => {
-                  // Verificar se eh do agente (nao eh da maquina)
-                  const isAgent = msg.authorName === session.agentName
-
-                  return (
-                    <div
-                      key={msg.id}
-                      className={cn("flex gap-2", isAgent ? "flex-row" : "flex-row-reverse")}
-                    >
-                      <div
-                        className={cn(
-                          "flex size-7 shrink-0 items-center justify-center rounded-full",
-                          isAgent ? "bg-slate-100 text-slate-600" : "bg-slate-200 text-slate-600"
-                        )}
-                      >
-                        {isAgent ? <MessageCircle className="size-3.5" /> : <User className="size-3.5" />}
-                      </div>
-                      <div
-                        className={cn(
-                          "max-w-[80%] rounded-2xl px-3 py-2",
-                          isAgent
-                            ? "rounded-bl-md bg-white border border-slate-200 text-slate-900"
-                            : "rounded-br-md bg-slate-700 text-white"
-                        )}
-                      >
-                        <p className="mb-0.5 text-xs font-medium opacity-70">
-                          {msg.authorName}
-                        </p>
-                        {msg.body && (
-                          <p className="whitespace-pre-wrap text-sm">{msg.body}</p>
-                        )}
-                        {msg.attachments.length > 0 && (
-                          <div className="mt-2 flex flex-wrap gap-1">
-                            {msg.attachments.map((att, i) => (
-                              <MessageAttachmentPreview key={i} attachment={att} />
-                            ))}
-                          </div>
-                        )}
-                        <p className={cn("mt-1 text-right text-xs", isAgent ? "text-slate-400" : "text-white/60")}>
-                          {format(msg.createdAt, "HH:mm", { locale: ptBR })}
-                        </p>
-                      </div>
-                    </div>
-                  )
-                })}
-              </div>
-
-              {/* Carregar mais */}
-              {hasMore && (
-                <div className="border-t border-slate-100 p-3 text-center">
-                  <Button variant="ghost" size="sm" onClick={loadMore}>
-                    Carregar mais ({session.messages.length - visibleMessages} restantes)
-                  </Button>
-                </div>
-              )}
-            </>
-          )}
-
-          {/* Rodape com info de encerramento */}
-          {session.endedAt && (
-            <div className="border-t border-slate-100 px-4 py-2 bg-slate-50">
-              <p className="flex items-center gap-1.5 text-xs text-slate-500">
-                <Clock className="size-3" />
-                Encerrado em {format(session.endedAt, "dd/MM/yyyy 'as' HH:mm", { locale: ptBR })}
-              </p>
-            </div>
-          )}
-        </div>
-      )}
-    </div>
-  )
-}
-
-function DayGroupCard({
-  dayGroup,
-  isExpanded,
-  onToggle,
-  expandedSessions,
-  onToggleSession
-}: {
-  dayGroup: DayGroup
-  isExpanded: boolean
-  onToggle: () => void
-  expandedSessions: Set<string>
-  onToggleSession: (sessionId: string) => void
-}) {
-  return (
-    <div className="space-y-2">
-      {/* Header do dia */}
-      <button
-        onClick={onToggle}
-        className="flex w-full items-center justify-between gap-3 rounded-lg px-3 py-2 text-left hover:bg-slate-50 transition-colors"
-      >
-        <div className="flex items-center gap-2">
-          <Calendar className="size-4 text-slate-400" />
-          <span className="text-sm font-medium text-slate-700">{dayGroup.label}</span>
-          <span className="text-xs text-slate-500">
-            ({dayGroup.sessions.length} {dayGroup.sessions.length === 1 ? "sessão" : "sessões"} - {dayGroup.totalMessages} mensagens)
-          </span>
-        </div>
-        {isExpanded ? (
-          <ChevronDown className="size-4 text-slate-400" />
-        ) : (
-          <ChevronRight className="size-4 text-slate-400" />
-        )}
-      </button>
-
-      {/* Sessões do dia */}
-      {isExpanded && (
-        <div className="space-y-2 pl-2">
-          {dayGroup.sessions.map((session) => (
-            <ChatSessionCard
-              key={session.sessionId}
-              session={session}
-              isExpanded={expandedSessions.has(session.sessionId)}
-              onToggle={() => onToggleSession(session.sessionId)}
-            />
-          ))}
-        </div>
-      )}
-    </div>
-  )
-}
-
-export function TicketChatHistory({ ticketId }: ChatHistoryProps) {
-  const { convexUserId } = useAuth()
-  const [expandedDays, setExpandedDays] = useState<Set<string>>(new Set())
-  const [expandedSessions, setExpandedSessions] = useState<Set<string>>(new Set())
-  const [visibleDays, setVisibleDays] = useState(DAYS_PER_PAGE)
-
-  const chatHistory = useQuery(
-    api.liveChat.getTicketChatHistory,
-    convexUserId
-      ? { ticketId: ticketId as Id<"tickets">, viewerId: convexUserId as Id<"users"> }
-      : "skip"
-  )
-
-  // Agrupar sessoes por dia
-  const sessions = chatHistory?.sessions
-  const dayGroups = useMemo(() => {
-    if (!sessions) return []
-
-    const groups = new Map<string, DayGroup>()
-
-    sessions.forEach((session: ChatSession) => {
-      const sessionDate = new Date(session.startedAt)
-      const dayStart = startOfDay(sessionDate)
-      const dateKey = dayStart.toISOString()
-
-      if (!groups.has(dateKey)) {
-        groups.set(dateKey, {
-          date: dayStart,
-          dateKey,
-          label: formatDayLabel(dayStart),
-          sessions: [],
-          totalMessages: 0,
-        })
-      }
-
-      const group = groups.get(dateKey)!
-      group.sessions.push(session)
-      group.totalMessages += session.messageCount
-    })
-
-    // Ordenar sessoes dentro de cada grupo por hora (mais recente primeiro)
-    groups.forEach((group) => {
-      group.sessions.sort((a, b) => b.startedAt - a.startedAt)
-    })
-
-    // Retornar grupos ordenados por data (mais recente primeiro)
-    return Array.from(groups.values()).sort((a, b) => b.date.getTime() - a.date.getTime())
-  }, [sessions])
-
-  const displayedDays = dayGroups.slice(0, visibleDays)
-  const hasMoreDays = dayGroups.length > visibleDays
-
-  const toggleDay = (dateKey: string) => {
-    setExpandedDays((prev) => {
-      const next = new Set(prev)
-      if (next.has(dateKey)) {
-        next.delete(dateKey)
-      } else {
-        next.add(dateKey)
-      }
-      return next
-    })
-  }
-
-  const toggleSession = (sessionId: string) => {
-    setExpandedSessions((prev) => {
-      const next = new Set(prev)
-      if (next.has(sessionId)) {
-        next.delete(sessionId)
-      } else {
-        next.add(sessionId)
-      }
-      return next
-    })
-  }
-
-  const loadMoreDays = () => {
-    setVisibleDays((prev) => prev + DAYS_PER_PAGE)
-  }
-
-  // Não mostrar se não há histórico
-  if (!chatHistory || chatHistory.sessions.length === 0) {
-    return null
-  }
-
-  return (
-    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardContent className="space-y-4 px-4 pb-6">
-        {/* Header */}
-        <div className="flex flex-wrap items-center justify-between gap-3 border-b border-slate-200 pb-4">
-          <div>
-            <h3 className="text-base font-semibold text-neutral-900">Histórico de chat</h3>
-            <p className="text-sm text-neutral-500">
-              {chatHistory.sessions.length} {chatHistory.sessions.length === 1 ? "sessão" : "sessões"} - {chatHistory.totalMessages} mensagens
-            </p>
-          </div>
-        </div>
-
-        {/* Grupos por dia */}
-        <div className="space-y-2">
-          {displayedDays.map((dayGroup) => (
-            <DayGroupCard
-              key={dayGroup.dateKey}
-              dayGroup={dayGroup}
-              isExpanded={expandedDays.has(dayGroup.dateKey)}
-              onToggle={() => toggleDay(dayGroup.dateKey)}
-              expandedSessions={expandedSessions}
-              onToggleSession={toggleSession}
-            />
-          ))}
-        </div>
-
-        {/* Carregar mais dias */}
-        {hasMoreDays && (
-          <div className="text-center pt-2">
-            <Button variant="ghost" size="sm" onClick={loadMoreDays}>
-              Carregar mais ({dayGroups.length - visibleDays} dias restantes)
-            </Button>
-          </div>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/tickets/ticket-chat-panel.tsx b/src/components/tickets/ticket-chat-panel.tsx
deleted file mode 100644
index 258f261..0000000
--- a/src/components/tickets/ticket-chat-panel.tsx
+++ /dev/null
@@ -1,439 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useRef, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import type { Id } from "@/convex/_generated/dataModel"
-import { api } from "@/convex/_generated/api"
-import { useAuth } from "@/lib/auth-client"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardHeader } from "@/components/ui/card"
-import { Spinner } from "@/components/ui/spinner"
-import { cn } from "@/lib/utils"
-import { toast } from "sonner"
-import { formatDistanceToNowStrict } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { MessageCircle, Send, WifiOff, X, User, Headphones } from "lucide-react"
-
-const MAX_MESSAGE_LENGTH = 4000
-
-function formatRelative(timestamp: number) {
-  try {
-    return formatDistanceToNowStrict(timestamp, { locale: ptBR, addSuffix: true })
-  } catch {
-    return new Date(timestamp).toLocaleString("pt-BR")
-  }
-}
-
-function formatTime(timestamp: number) {
-  return new Date(timestamp).toLocaleTimeString("pt-BR", {
-    hour: "2-digit",
-    minute: "2-digit",
-  })
-}
-
-type TicketChatPanelProps = {
-  ticketId: string
-}
-
-export function TicketChatPanel({ ticketId }: TicketChatPanelProps) {
-  const { convexUserId } = useAuth()
-  const viewerId = convexUserId ?? null
-  const chat = useQuery(
-    api.tickets.listChatMessages,
-    viewerId ? { ticketId: ticketId as Id<"tickets">, viewerId: viewerId as Id<"users"> } : "skip"
-  ) as
-    | {
-        ticketId: string
-        chatEnabled: boolean
-        status: string
-        canPost: boolean
-        reopenDeadline: number | null
-        liveChat?: {
-          hasMachine: boolean
-          machineOnline: boolean
-          machineHostname: string | null
-          activeSession: {
-            sessionId: Id<"liveChatSessions">
-            agentId: Id<"users">
-            agentName: string | null
-            startedAt: number
-            unreadByAgent: number
-          } | null
-        }
-        messages: Array<{
-          id: Id<"ticketChatMessages">
-          body: string
-          createdAt: number
-          updatedAt: number
-          authorId: string
-          authorName: string | null
-          authorEmail: string | null
-          attachments: Array<{ storageId: Id<"_storage">; name: string; size: number | null; type: string | null }>
-          readBy: Array<{ userId: string; readAt: number }>
-        }>
-      }
-    | null
-    | undefined
-
-  const markChatRead = useMutation(api.tickets.markChatRead)
-  const postChatMessage = useMutation(api.tickets.postChatMessage)
-  const startLiveChat = useMutation(api.liveChat.startSession)
-  const endLiveChat = useMutation(api.liveChat.endSession)
-
-  const messagesEndRef = useRef<HTMLDivElement | null>(null)
-  const inputRef = useRef<HTMLTextAreaElement | null>(null)
-  const containerRef = useRef<HTMLDivElement | null>(null)
-  const [draft, setDraft] = useState("")
-  const [isVisible, setIsVisible] = useState(false)
-  const [isSending, setIsSending] = useState(false)
-  const [isStartingChat, setIsStartingChat] = useState(false)
-  const [isEndingChat, setIsEndingChat] = useState(false)
-
-  const messages = chat?.messages ?? []
-  const canPost = Boolean(chat?.canPost && viewerId)
-  const chatEnabled = Boolean(chat?.chatEnabled)
-  const liveChat = chat?.liveChat
-  const hasActiveSession = Boolean(liveChat?.activeSession)
-
-  // Detectar visibilidade do componente na viewport
-  useEffect(() => {
-    const container = containerRef.current
-    if (!container) return
-
-    const observer = new IntersectionObserver(
-      ([entry]) => {
-        setIsVisible(entry.isIntersecting)
-      },
-      { threshold: 0.1 }
-    )
-    observer.observe(container)
-    return () => observer.disconnect()
-  }, [])
-
-  // Detectar se a aba esta ativa
-  useEffect(() => {
-    const handleVisibilityChange = () => {
-      if (document.visibilityState === "hidden") {
-        setIsVisible(false)
-      }
-    }
-    document.addEventListener("visibilitychange", handleVisibilityChange)
-    return () => document.removeEventListener("visibilitychange", handleVisibilityChange)
-  }, [])
-
-  // Marcar como lido apenas quando o componente esta visivel E a aba esta ativa
-  useEffect(() => {
-    if (!viewerId || !chat || !Array.isArray(chat.messages) || chat.messages.length === 0) return
-    // Verificar se o componente esta visivel e a aba esta ativa
-    if (!isVisible || document.visibilityState === "hidden") return
-
-    const unreadIds = chat.messages
-      .filter((message) => {
-        const alreadyRead = (message.readBy ?? []).some((entry) => entry.userId === viewerId)
-        return !alreadyRead
-      })
-      .map((message) => message.id)
-    if (unreadIds.length === 0) return
-    void markChatRead({
-      ticketId: ticketId as Id<"tickets">,
-      actorId: viewerId as Id<"users">,
-      messageIds: unreadIds,
-    }).catch((error) => {
-      console.error("Failed to mark chat messages as read", error)
-    })
-  }, [markChatRead, chat, ticketId, viewerId, isVisible])
-
-  useEffect(() => {
-    if (messagesEndRef.current) {
-      messagesEndRef.current.scrollIntoView({ behavior: "smooth" })
-    }
-  }, [messages.length])
-
-  const disabledReason = useMemo(() => {
-    if (!chatEnabled) return "Chat desativado para este ticket"
-    if (!canPost) return "Voce nao tem permissao para enviar mensagens"
-    return null
-  }, [canPost, chatEnabled])
-
-  const handleStartLiveChat = async () => {
-    if (!viewerId) return
-    setIsStartingChat(true)
-    toast.dismiss("live-chat")
-    try {
-      const result = await startLiveChat({
-        ticketId: ticketId as Id<"tickets">,
-        actorId: viewerId as Id<"users">,
-      })
-      if (result.isNew) {
-        toast.success("Chat ao vivo iniciado", { id: "live-chat" })
-      } else {
-        toast.info("Já existe uma sessão de chat ativa", { id: "live-chat" })
-      }
-    } catch (error: unknown) {
-      console.error("[LiveChat] Erro ao iniciar chat:", error)
-      // Extrair mensagem amigável do erro do Convex
-      let message = "Não foi possível iniciar o chat"
-      if (error instanceof Error) {
-        const errorMsg = error.message.toLowerCase()
-        if (errorMsg.includes("offline")) {
-          message = "Máquina offline. Aguarde a máquina ficar online para iniciar o chat."
-        } else if (errorMsg.includes("não encontrad") || errorMsg.includes("not found")) {
-          message = "Máquina não encontrada"
-        }
-      }
-      toast.error(message, { id: "live-chat" })
-    } finally {
-      setIsStartingChat(false)
-    }
-  }
-
-  const handleEndLiveChat = async () => {
-    if (!viewerId || !chat?.liveChat?.activeSession) return
-    setIsEndingChat(true)
-    toast.dismiss("live-chat")
-    try {
-      await endLiveChat({
-        sessionId: chat.liveChat.activeSession.sessionId,
-        actorId: viewerId as Id<"users">,
-      })
-      toast.success("Chat ao vivo encerrado.", { id: "live-chat" })
-    } catch (error: unknown) {
-      const message = error instanceof Error ? error.message : "Não foi possível encerrar o chat"
-      toast.error(message, { id: "live-chat" })
-    } finally {
-      setIsEndingChat(false)
-    }
-  }
-
-  const handleSend = async () => {
-    if (!viewerId || !canPost || draft.trim().length === 0) return
-    if (draft.length > MAX_MESSAGE_LENGTH) {
-      toast.error(`Mensagem muito longa (max. ${MAX_MESSAGE_LENGTH} caracteres).`)
-      return
-    }
-
-    // Garantir que a sessão de chat ao vivo exista antes de enviar
-    if (liveChat?.hasMachine && !hasActiveSession) {
-      try {
-        await startLiveChat({
-          ticketId: ticketId as Id<"tickets">,
-          actorId: viewerId as Id<"users">,
-        })
-      } catch (error: unknown) {
-        const message = (() => {
-          if (error instanceof Error) {
-            const errorMsg = error.message.toLowerCase()
-            if (errorMsg.includes("offline")) return "Máquina offline. Aguarde a máquina ficar online para iniciar o chat."
-            if (errorMsg.includes("não encontrad") || errorMsg.includes("not found")) return "Máquina não encontrada"
-          }
-          return "Não foi possível iniciar o chat ao vivo."
-        })()
-        toast.error(message, { id: "live-chat" })
-        return
-      }
-    }
-
-    setIsSending(true)
-    try {
-      await postChatMessage({
-        ticketId: ticketId as Id<"tickets">,
-        actorId: viewerId as Id<"users">,
-        body: draft.trim(),
-      })
-      setDraft("")
-      inputRef.current?.focus()
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível enviar a mensagem.")
-    } finally {
-      setIsSending(false)
-    }
-  }
-
-  const handleKeyDown = (e: React.KeyboardEvent) => {
-    if (e.key === "Enter" && !e.shiftKey) {
-      e.preventDefault()
-      handleSend()
-    }
-  }
-
-  if (!viewerId) {
-    return null
-  }
-
-  return (
-    <Card ref={containerRef} className="flex flex-col overflow-hidden border-slate-200">
-      {/* Header */}
-      <CardHeader className="flex flex-row items-center justify-between gap-2 border-b border-slate-100 bg-slate-50 px-4 pr-3 py-3">
-        <div className="flex items-center gap-3">
-          <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
-            <MessageCircle className="size-5" />
-          </div>
-          <div>
-            <p className="text-sm font-semibold text-slate-900">Chat do Atendimento</p>
-            <div className="flex items-center gap-2">
-              {liveChat?.hasMachine && (
-                <>
-                  {liveChat.machineOnline ? (
-                    <span className="flex items-center gap-1 text-xs text-green-600">
-                      <span className="size-1.5 rounded-full bg-green-500" />
-                      {liveChat.machineHostname ?? "Maquina"} online
-                    </span>
-                  ) : (
-                    <span className="flex items-center gap-1 text-xs text-slate-400">
-                      <WifiOff className="size-3" />
-                      {liveChat.machineHostname ?? "Maquina"} offline
-                    </span>
-                  )}
-                </>
-              )}
-              {hasActiveSession && (
-                <span className="flex items-center gap-1 rounded-full bg-green-100 px-2 py-0.5 text-xs font-medium text-green-700">
-                  Chat ativo
-                </span>
-              )}
-            </div>
-          </div>
-        </div>
-        <div className="flex items-center gap-2">
-          {liveChat?.hasMachine && (
-            <>
-              {hasActiveSession ? (
-                <Button
-                  type="button"
-                  variant="ghost"
-                  size="sm"
-                  onClick={handleEndLiveChat}
-                  disabled={isEndingChat}
-                  className="gap-1.5 border border-red-300 text-red-600 hover:border-red-400 hover:bg-red-50 hover:text-red-700"
-                >
-                  {isEndingChat ? <Spinner className="size-3" /> : <X className="size-3" />}
-                  Encerrar
-                </Button>
-              ) : (
-                <Button
-                  type="button"
-                  variant="outline"
-                  size="sm"
-                  onClick={handleStartLiveChat}
-                  disabled={isStartingChat || !liveChat.machineOnline}
-                  className="gap-1.5"
-                  title={!liveChat.machineOnline ? "A maquina precisa estar online para iniciar o chat" : undefined}
-                >
-                  {isStartingChat ? <Spinner className="size-3" /> : <MessageCircle className="size-3" />}
-                  Iniciar Chat
-                </Button>
-              )}
-            </>
-          )}
-        </div>
-      </CardHeader>
-
-      {/* Messages */}
-      <CardContent className="flex-1 overflow-y-auto bg-slate-50/50 p-0">
-        <div className="min-h-[300px] max-h-[400px] overflow-y-auto p-4">
-          {chat === undefined ? (
-            <div className="flex h-full min-h-[200px] items-center justify-center">
-              <div className="flex flex-col items-center gap-2 text-slate-400">
-                <Spinner className="size-6" />
-                <p className="text-sm">Carregando mensagens...</p>
-              </div>
-            </div>
-          ) : messages.length === 0 ? (
-            <div className="flex h-full min-h-[200px] flex-col items-center justify-center text-center">
-              <div className="flex size-12 items-center justify-center rounded-full bg-slate-100">
-                <MessageCircle className="size-6 text-slate-400" />
-              </div>
-              <p className="mt-3 text-sm font-medium text-slate-600">Nenhuma mensagem ainda</p>
-              <p className="mt-1 text-xs text-slate-400">
-                {hasActiveSession ? "Envie uma mensagem para iniciar a conversa" : "Inicie um chat para conversar com o cliente"}
-              </p>
-            </div>
-          ) : (
-            <div className="space-y-4">
-              {messages.map((message) => {
-                const isOwn = String(message.authorId) === String(viewerId)
-                return (
-                  <div
-                    key={message.id}
-                    className={cn("flex gap-2", isOwn ? "flex-row-reverse" : "flex-row")}
-                  >
-                    {/* Avatar */}
-                    <div
-                      className={cn(
-                        "flex size-8 shrink-0 items-center justify-center rounded-full",
-                        isOwn ? "bg-black text-white" : "bg-slate-200 text-slate-600"
-                      )}
-                    >
-                      {isOwn ? <Headphones className="size-4" /> : <User className="size-4" />}
-                    </div>
-
-                    {/* Bubble */}
-                    <div
-                      className={cn(
-                        "max-w-[75%] rounded-2xl px-4 py-2",
-                        isOwn
-                          ? "rounded-br-md bg-black text-white"
-                          : "rounded-bl-md bg-white text-slate-900 shadow-sm border border-slate-100"
-                      )}
-                    >
-                      {!isOwn && (
-                        <p className={cn("mb-1 text-xs font-medium", isOwn ? "text-white/70" : "text-slate-500")}>
-                          {message.authorName ?? "Usuario"}
-                        </p>
-                      )}
-                      <p className="whitespace-pre-wrap text-sm">{message.body}</p>
-                      <p
-                        className={cn(
-                          "mt-1 text-right text-xs",
-                          isOwn ? "text-white/60" : "text-slate-400"
-                        )}
-                      >
-                        {formatTime(message.createdAt)}
-                      </p>
-                    </div>
-                  </div>
-                )
-              })}
-              <div ref={messagesEndRef} />
-            </div>
-          )}
-        </div>
-      </CardContent>
-
-      {/* Input */}
-      <div className="border-t border-slate-200 bg-white p-3">
-        {!chatEnabled ? (
-          <p className="text-center text-sm text-slate-400">Chat desativado para este ticket</p>
-        ) : !canPost ? (
-          <p className="text-center text-sm text-slate-400">Voce nao pode enviar mensagens neste chat</p>
-        ) : (
-          <div className="flex items-end gap-2">
-            <textarea
-              ref={inputRef}
-              value={draft}
-              onChange={(e) => setDraft(e.target.value)}
-              onKeyDown={handleKeyDown}
-              placeholder="Digite sua mensagem..."
-              className="max-h-24 min-h-[40px] flex-1 resize-none rounded-lg border border-slate-200 px-3 py-2 text-sm focus:border-black focus:outline-none focus:ring-1 focus:ring-black"
-              rows={1}
-              disabled={isSending}
-            />
-            <Button
-              type="button"
-              onClick={handleSend}
-              disabled={!draft.trim() || isSending}
-              className="flex size-10 items-center justify-center rounded-lg bg-black text-white hover:bg-black/90"
-            >
-              {isSending ? (
-                <Spinner className="size-4" />
-              ) : (
-                <Send className="size-4" />
-              )}
-            </Button>
-          </div>
-        )}
-      </div>
-    </Card>
-  )
-}
diff --git a/src/components/tickets/ticket-checklist-card.tsx b/src/components/tickets/ticket-checklist-card.tsx
deleted file mode 100644
index 4c5ddab..0000000
--- a/src/components/tickets/ticket-checklist-card.tsx
+++ /dev/null
@@ -1,569 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { CheckCheck, ListChecks, Plus, RotateCcw, Trash2 } from "lucide-react"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import type { TicketChecklistItem, TicketWithDetails } from "@/lib/schemas/ticket"
-import { useAuth } from "@/lib/auth-client"
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Checkbox } from "@/components/ui/checkbox"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import { Progress } from "@/components/ui/progress"
-import { ScrollArea } from "@/components/ui/scroll-area"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-
-type ChecklistTemplateRow = {
-  id: Id<"ticketChecklistTemplates">
-  name: string
-  company: { id: Id<"companies">; name: string } | null
-}
-
-function countRequiredPending(items: TicketChecklistItem[]) {
-  return items.filter((item) => (item.required ?? true) && !item.done).length
-}
-
-function countRequiredDone(items: TicketChecklistItem[]) {
-  return items.filter((item) => (item.required ?? true) && item.done).length
-}
-
-function countAllDone(items: TicketChecklistItem[]) {
-  return items.filter((item) => item.done).length
-}
-
-export function TicketChecklistCard({
-  ticket,
-}: {
-  ticket: Pick<TicketWithDetails, "id" | "tenantId" | "company" | "checklist" | "status">
-}) {
-  const { convexUserId, isAdmin, isStaff, role } = useAuth()
-  const actorId = (convexUserId ?? null) as Id<"users"> | null
-  const canEdit = Boolean(isAdmin || role === "agent")
-  const canToggleDone = Boolean(isStaff)
-  const isResolved = ticket.status === "RESOLVED"
-
-  const checklist = useMemo(() => ticket.checklist ?? [], [ticket.checklist])
-  const requiredTotal = useMemo(() => checklist.filter((item) => (item.required ?? true)).length, [checklist])
-  const requiredDone = useMemo(() => countRequiredDone(checklist), [checklist])
-  const requiredPending = useMemo(() => countRequiredPending(checklist), [checklist])
-  const allDone = useMemo(() => countAllDone(checklist), [checklist])
-
-  const totalItems = checklist.length
-  const progress = totalItems > 0 ? Math.round((allDone / totalItems) * 100) : 0
-
-  const addChecklistItem = useMutation(api.tickets.addChecklistItem)
-  const updateChecklistItemText = useMutation(api.tickets.updateChecklistItemText)
-  const setChecklistItemDone = useMutation(api.tickets.setChecklistItemDone)
-  const setChecklistItemRequired = useMutation(api.tickets.setChecklistItemRequired)
-  const setChecklistItemAnswer = useMutation(api.tickets.setChecklistItemAnswer)
-  const removeChecklistItem = useMutation(api.tickets.removeChecklistItem)
-  const completeAllChecklistItems = useMutation(api.tickets.completeAllChecklistItems)
-  const uncompleteAllChecklistItems = useMutation(api.tickets.uncompleteAllChecklistItems)
-  const applyChecklistTemplate = useMutation(api.tickets.applyChecklistTemplate)
-
-  const templates = useQuery(
-    api.checklistTemplates.listActive,
-    actorId
-      ? {
-          tenantId: ticket.tenantId,
-          viewerId: actorId,
-          companyId: ticket.company?.id ? (ticket.company.id as Id<"companies">) : undefined,
-        }
-      : "skip"
-  ) as ChecklistTemplateRow[] | undefined
-
-  const templateNameById = useMemo(() => {
-    const map = new Map<string, string>()
-    for (const tpl of templates ?? []) {
-      map.set(String(tpl.id), tpl.name)
-    }
-    return map
-  }, [templates])
-
-  const [newText, setNewText] = useState("")
-  const [newRequired, setNewRequired] = useState(true)
-  const [adding, setAdding] = useState(false)
-
-  const [editingId, setEditingId] = useState<string | null>(null)
-  const [editingText, setEditingText] = useState("")
-  const [savingText, setSavingText] = useState(false)
-
-  const [selectedTemplateId, setSelectedTemplateId] = useState<string>("")
-  const [applyingTemplate, setApplyingTemplate] = useState(false)
-  const [completingAll, setCompletingAll] = useState(false)
-  const [onlyPending, setOnlyPending] = useState(false)
-  const [deleteTarget, setDeleteTarget] = useState<TicketChecklistItem | null>(null)
-  const [deleting, setDeleting] = useState(false)
-
-  const handleAdd = async () => {
-    if (!actorId || !canEdit || isResolved) return
-    const text = newText.trim()
-    if (!text) {
-      toast.error("Informe o texto do item do checklist.")
-      return
-    }
-    setAdding(true)
-    try {
-      await addChecklistItem({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId,
-        text,
-        required: newRequired,
-      })
-      setNewText("")
-      setNewRequired(true)
-      toast.success("Item adicionado ao checklist.")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao adicionar item.")
-    } finally {
-      setAdding(false)
-    }
-  }
-
-  const handleSaveText = async () => {
-    if (!actorId || !canEdit || isResolved || !editingId) return
-    const text = editingText.trim()
-    if (!text) {
-      toast.error("Informe o texto do item do checklist.")
-      return
-    }
-    setSavingText(true)
-    try {
-      await updateChecklistItemText({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId,
-        itemId: editingId,
-        text,
-      })
-      setEditingId(null)
-      setEditingText("")
-      toast.success("Item atualizado.")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao atualizar item.")
-    } finally {
-      setSavingText(false)
-    }
-  }
-
-  const handleApplyTemplate = async () => {
-    if (!actorId || !canEdit || isResolved) return
-    const templateId = selectedTemplateId.trim()
-    if (!templateId) return
-    setApplyingTemplate(true)
-    try {
-      const result = await applyChecklistTemplate({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId,
-        templateId: templateId as Id<"ticketChecklistTemplates">,
-      })
-      const added = typeof result?.added === "number" ? result.added : 0
-      toast.success(added > 0 ? `Checklist aplicado (${added} novo${added === 1 ? "" : "s"}).` : "Checklist já estava aplicado.")
-      setSelectedTemplateId("")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao aplicar template.")
-    } finally {
-      setApplyingTemplate(false)
-    }
-  }
-
-  const allItemsDone = checklist.length > 0 && allDone === totalItems
-
-  const handleToggleAll = async () => {
-    if (!actorId || !canEdit || isResolved) return
-    setCompletingAll(true)
-    try {
-      if (allItemsDone) {
-        await uncompleteAllChecklistItems({ ticketId: ticket.id as Id<"tickets">, actorId })
-        toast.success("Itens desmarcados.")
-      } else {
-        await completeAllChecklistItems({ ticketId: ticket.id as Id<"tickets">, actorId })
-        toast.success("Checklist concluído.")
-      }
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Falha ao atualizar checklist.")
-    } finally {
-      setCompletingAll(false)
-    }
-  }
-
-  const canToggleAll = checklist.length > 0 && canEdit && !isResolved
-  const visibleChecklist = useMemo(() => {
-    return onlyPending ? checklist.filter((item) => !item.done) : checklist
-  }, [checklist, onlyPending])
-  const isLargeChecklist = totalItems > 12
-
-  return (
-    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardHeader className="flex flex-col gap-2 sm:flex-row sm:items-start sm:justify-between">
-        <div className="space-y-1">
-          <CardTitle className="flex items-center gap-2 text-base font-semibold text-neutral-900">
-            <ListChecks className="size-5 text-neutral-700" />
-            Checklist
-          </CardTitle>
-          <CardDescription className="text-sm text-neutral-600">
-            {totalItems > 0 ? (
-              <>
-                {allDone}/{totalItems} itens concluídos
-                {requiredTotal > 0 ? ` • ${requiredDone}/${requiredTotal} obrigatórios` : ""}
-              </>
-            ) : (
-              "Nenhum item cadastrado."
-            )}
-          </CardDescription>
-        </div>
-        <div className="flex flex-wrap items-center gap-2">
-          {allDone > 0 && !isResolved ? (
-            <Button
-              type="button"
-              variant="outline"
-              size="sm"
-              onClick={() => {
-                setEditingId(null)
-                setEditingText("")
-                setOnlyPending((prev) => !prev)
-              }}
-            >
-              {onlyPending ? "Ver todos" : "Somente pendentes"}
-            </Button>
-          ) : null}
-          {canEdit && !isResolved && canToggleAll ? (
-            <Button
-              type="button"
-              variant="outline"
-              size="sm"
-              className="gap-2"
-              onClick={handleToggleAll}
-              disabled={completingAll}
-              title={allItemsDone ? "Desmarcar todos os itens" : "Marcar todos os itens como concluídos"}
-            >
-              {allItemsDone ? (
-                <>
-                  <RotateCcw className="size-4" />
-                  Desmarcar todos
-                </>
-              ) : (
-                <>
-                  <CheckCheck className="size-4" />
-                  Concluir todos
-                </>
-              )}
-            </Button>
-          ) : null}
-          {canEdit && !isResolved && (templates ?? []).length > 0 ? (
-            <div className="flex items-center gap-2">
-              <Select value={selectedTemplateId} onValueChange={setSelectedTemplateId}>
-                <SelectTrigger size="sm" className="w-[220px]">
-                  <SelectValue placeholder="Aplicar template..." />
-                </SelectTrigger>
-                <SelectContent className="rounded-xl">
-                  {(templates ?? []).map((tpl) => (
-                    <SelectItem key={tpl.id} value={String(tpl.id)}>
-                      {tpl.name}
-                      {tpl.company ? ` — ${tpl.company.name}` : ""}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-              <Button
-                type="button"
-                onClick={handleApplyTemplate}
-                disabled={!selectedTemplateId || applyingTemplate}
-                size="sm"
-              >
-                Aplicar
-              </Button>
-            </div>
-          ) : null}
-        </div>
-      </CardHeader>
-      <CardContent className="space-y-4">
-        <div className="flex items-center gap-3">
-          <Progress value={progress} className="h-2 flex-1" indicatorClassName="bg-neutral-900" />
-          <span className="text-xs font-semibold tabular-nums text-neutral-800">{progress}%</span>
-        </div>
-
-        {checklist.length === 0 ? (
-          <div className="rounded-xl border border-dashed border-slate-200 p-4 text-sm text-neutral-600">
-            {canEdit && !isResolved ? "Adicione itens para controlar o atendimento antes de encerrar." : "Nenhum checklist informado."}
-          </div>
-        ) : (
-          <ScrollArea className={isLargeChecklist ? "max-h-[60vh] pr-1" : undefined}>
-            <div className="space-y-2">
-              {visibleChecklist.length === 0 ? (
-                <div className="rounded-xl border border-dashed border-slate-200 bg-white p-4 text-sm text-neutral-600">
-                  Nenhum item pendente.
-                </div>
-              ) : (
-                visibleChecklist.map((item) => {
-                  const required = item.required ?? true
-                  const canToggle = canToggleDone && !isResolved
-                  const templateLabel = item.templateId ? templateNameById.get(String(item.templateId)) ?? null : null
-                  const isQuestion = item.type === "question"
-                  const options = item.options ?? []
-
-                  return (
-                    <div key={item.id} className="flex items-center justify-between gap-3 rounded-xl border border-slate-200 bg-white px-4 py-3">
-                      <div className="flex min-w-0 flex-1 items-start gap-3">
-                        {isQuestion ? (
-                          <div className="mt-0.5 flex size-5 shrink-0 items-center justify-center rounded-full bg-neutral-900/80 text-xs font-semibold text-white">
-                            ?
-                          </div>
-                        ) : (
-                          <Checkbox
-                            checked={item.done}
-                            disabled={!canToggle || !actorId}
-                            onCheckedChange={async (checked) => {
-                              if (!actorId || !canToggle) return
-                              try {
-                                await setChecklistItemDone({
-                                  ticketId: ticket.id as Id<"tickets">,
-                                  actorId,
-                                  itemId: item.id,
-                                  done: Boolean(checked),
-                                })
-                              } catch (error) {
-                                toast.error(error instanceof Error ? error.message : "Falha ao atualizar checklist.")
-                              }
-                            }}
-                            className="mt-0.5"
-                          />
-                        )}
-                        <div className="min-w-0 flex-1 space-y-2">
-                          {editingId === item.id && canEdit && !isResolved ? (
-                            <div className="flex items-center gap-2">
-                              <Input
-                                value={editingText}
-                                onChange={(e) => setEditingText(e.target.value)}
-                                className="h-9"
-                                autoFocus
-                                onKeyDown={(e) => {
-                                  if (e.key === "Enter") {
-                                    e.preventDefault()
-                                    handleSaveText()
-                                  }
-                                  if (e.key === "Escape") {
-                                    setEditingId(null)
-                                    setEditingText("")
-                                  }
-                                }}
-                              />
-                              <Button type="button" onClick={handleSaveText} disabled={savingText} className="h-9">
-                                Salvar
-                              </Button>
-                              <Button
-                                type="button"
-                                variant="outline"
-                                onClick={() => {
-                                  setEditingId(null)
-                                  setEditingText("")
-                                }}
-                                className="h-9"
-                              >
-                                Cancelar
-                              </Button>
-                            </div>
-                          ) : (
-                            <p
-                              className={`text-sm ${item.done ? "text-neutral-500 line-through" : "text-neutral-900"}`}
-                              title={item.text}
-                              onDoubleClick={() => {
-                                if (!canEdit || isResolved) return
-                                setEditingId(item.id)
-                                setEditingText(item.text)
-                              }}
-                            >
-                              {item.text}
-                            </p>
-                          )}
-
-                          {isQuestion && options.length > 0 && (
-                            <div className="flex flex-wrap items-center gap-2">
-                              {options.map((option) => {
-                                const isSelected = item.answer === option
-                                return (
-                                  <button
-                                    key={option}
-                                    type="button"
-                                    disabled={!canToggle || !actorId}
-                                    onClick={async () => {
-                                      if (!actorId || !canToggle) return
-                                      try {
-                                        await setChecklistItemAnswer({
-                                          ticketId: ticket.id as Id<"tickets">,
-                                          actorId,
-                                          itemId: item.id,
-                                          // Toggle: se já está selecionado, limpa; senão, seleciona
-                                          answer: isSelected ? undefined : option,
-                                        })
-                                      } catch (error) {
-                                        toast.error(error instanceof Error ? error.message : "Falha ao responder pergunta.")
-                                      }
-                                    }}
-                                    className={`rounded-lg border px-3 py-1.5 text-sm transition-colors ${
-                                      isSelected
-                                        ? "border-neutral-900 bg-neutral-900 text-white"
-                                        : "border-slate-200 bg-white text-slate-600 hover:border-slate-300 hover:bg-slate-50"
-                                    } ${!canToggle || !actorId ? "cursor-not-allowed opacity-50" : "cursor-pointer"}`}
-                                  >
-                                    {option}
-                                  </button>
-                                )
-                              })}
-                            </div>
-                          )}
-
-                          <div className="flex flex-wrap items-center gap-2">
-                            {required ? (
-                              <Badge variant="secondary" className="rounded-full px-2.5 py-0.5 text-[11px] font-medium">
-                                Obrigatório
-                              </Badge>
-                            ) : (
-                              <Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-medium">
-                                Opcional
-                              </Badge>
-                            )}
-                            {isQuestion && (
-                              <Badge variant="outline" className="rounded-full border-slate-300 bg-slate-100 px-2.5 py-0.5 text-[11px] font-medium text-slate-600">
-                                Pergunta
-                              </Badge>
-                            )}
-                            {templateLabel ? (
-                              <Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-medium text-slate-500">
-                                {templateLabel}
-                              </Badge>
-                            ) : null}
-                          </div>
-                          {(item.templateDescription || item.description) && (
-                            <div className="space-y-0.5">
-                              {item.templateDescription && (
-                                <p className="text-xs italic text-slate-400">
-                                  {item.templateDescription}
-                                </p>
-                              )}
-                              {item.description && (
-                                <p className="text-xs text-slate-500">
-                                  {item.description}
-                                </p>
-                              )}
-                            </div>
-                          )}
-                        </div>
-                      </div>
-
-                      {canEdit && !isResolved ? (
-                        <div className="flex shrink-0 items-center gap-1">
-                          <Button
-                            type="button"
-                            variant="outline"
-                            size="sm"
-                            onClick={async () => {
-                              if (!actorId) return
-                              try {
-                                await setChecklistItemRequired({
-                                  ticketId: ticket.id as Id<"tickets">,
-                                  actorId,
-                                  itemId: item.id,
-                                  required: !required,
-                                })
-                              } catch (error) {
-                                toast.error(error instanceof Error ? error.message : "Falha ao atualizar item.")
-                              }
-                            }}
-                          >
-                            {required ? "Tornar opcional" : "Tornar obrigatório"}
-                          </Button>
-                          <Button
-                            type="button"
-                            variant="ghost"
-                            size="icon"
-                            className="h-9 w-9 text-slate-500 hover:bg-red-50 hover:text-red-700"
-                            onClick={() => setDeleteTarget(item)}
-                          >
-                            <Trash2 className="size-4" />
-                          </Button>
-                        </div>
-                      ) : null}
-                    </div>
-                  )
-                })
-              )}
-            </div>
-          </ScrollArea>
-        )}
-
-        {canEdit && !isResolved ? (
-          <div className="flex flex-col gap-2 rounded-xl border border-slate-200 bg-slate-50 p-3 sm:flex-row sm:items-center sm:justify-between">
-            <Input
-              value={newText}
-              onChange={(e) => setNewText(e.target.value)}
-              placeholder="Adicionar item do checklist..."
-              className="h-8 w-full bg-white sm:max-w-md"
-              onKeyDown={(e) => {
-                if (e.key === "Enter") {
-                  e.preventDefault()
-                  handleAdd()
-                }
-              }}
-            />
-            <div className="flex items-center gap-4">
-              <label className="flex h-8 items-center gap-2 text-sm text-neutral-700">
-                <Checkbox checked={newRequired} onCheckedChange={(checked) => setNewRequired(Boolean(checked))} />
-                Obrigatório
-              </label>
-              <Button type="button" size="sm" onClick={handleAdd} disabled={adding} className="gap-2">
-                <Plus className="size-4" />
-                Adicionar
-              </Button>
-            </div>
-          </div>
-        ) : null}
-      </CardContent>
-
-      <Dialog open={Boolean(deleteTarget)} onOpenChange={(open) => !open && setDeleteTarget(null)}>
-        <DialogContent className="max-w-md">
-          <DialogHeader>
-            <DialogTitle>Remover item do checklist</DialogTitle>
-            <DialogDescription>
-              Tem certeza que deseja remover o item <strong>&quot;{deleteTarget?.text}&quot;</strong> do checklist?
-            </DialogDescription>
-          </DialogHeader>
-          <DialogFooter className="gap-3">
-            <Button type="button" variant="outline" onClick={() => setDeleteTarget(null)} disabled={deleting}>
-              Cancelar
-            </Button>
-            <Button
-              type="button"
-              variant="destructive"
-              disabled={deleting}
-              onClick={async () => {
-                if (!actorId || !deleteTarget) return
-                setDeleting(true)
-                try {
-                  await removeChecklistItem({
-                    ticketId: ticket.id as Id<"tickets">,
-                    actorId,
-                    itemId: deleteTarget.id,
-                  })
-                  toast.success("Item removido.")
-                  setDeleteTarget(null)
-                } catch (error) {
-                  toast.error(error instanceof Error ? error.message : "Falha ao remover item.")
-                } finally {
-                  setDeleting(false)
-                }
-              }}
-            >
-              {deleting ? "Removendo..." : "Remover"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </Card>
-  )
-}
diff --git a/src/components/tickets/ticket-comments.rich.tsx b/src/components/tickets/ticket-comments.rich.tsx
deleted file mode 100644
index 9f8b44b..0000000
--- a/src/components/tickets/ticket-comments.rich.tsx
+++ /dev/null
@@ -1,1028 +0,0 @@
-"use client"
-
-import { useCallback, useEffect, useMemo, useRef, useState } from "react"
-import { formatDistanceToNow } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { IconMessage, IconFileText, IconPencil } from "@tabler/icons-react"
-import { Download, FileCode, FileIcon, Image as ImageIcon, Trash2, X, ClipboardCopy } from "lucide-react"
-import { useAction, useMutation, useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import { useAuth } from "@/lib/auth-client"
-import type { Id } from "@/convex/_generated/dataModel"
-import type { TicketWithDetails } from "@/lib/schemas/ticket"
-import type { Editor } from "@tiptap/react"
-import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
-import { Badge } from "@/components/ui/badge"
-import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import { toast } from "sonner"
-import { Dropzone } from "@/components/ui/dropzone"
-import { Textarea } from "@/components/ui/textarea"
-import {
-  RichTextEditor,
-  RichTextContent,
-  sanitizeEditorHtml,
-  stripLeadingEmptyParagraphs,
-  normalizeTicketMentionHtml,
-} from "@/components/ui/rich-text-editor"
-import { Dialog, DialogClose, DialogContent, DialogDescription, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { DropdownMenu, DropdownMenuContent, DropdownMenuItem, DropdownMenuTrigger } from "@/components/ui/dropdown-menu"
-import { Select, SelectTrigger, SelectValue, SelectContent, SelectItem } from "@/components/ui/select"
-import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
-import { Spinner } from "@/components/ui/spinner"
-import { cn } from "@/lib/utils"
-
-interface TicketCommentsProps {
-  ticket: TicketWithDetails
-}
-
-const badgeInternal = "rounded-full border border-slate-300 bg-neutral-900 px-2.5 py-0.5 text-xs font-semibold text-white"
-const badgePublic = "rounded-full border border-[#00d6eb]/40 bg-[#00e8ff]/15 px-2.5 py-0.5 text-xs font-semibold text-neutral-900"
-const selectTriggerClass = "h-8 w-[140px] rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-slate-400"
-const submitButtonClass =
-  "inline-flex items-center gap-2 rounded-lg border border-black bg-black px-3 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
-
-const COMMENT_ATTACHMENT_LIMIT = 10
-const COMMENT_ATTACHMENT_MAX_FILE_SIZE = 5 * 1024 * 1024
-
-type CommentsOrder = "descending" | "ascending"
-
-// Detecta e parseia comentários automáticos de sistema
-interface SystemCommentData {
-  type: "assignee_change" | "status_change" | "priority_change" | "queue_change"
-  field: string
-  from: string
-  to: string
-  reason?: string
-}
-
-function parseSystemComment(html: string): SystemCommentData | null {
-  // Padrões de comentários automáticos
-  const patterns = [
-    { regex: /<strong>Responsável atualizado:<\/strong>\s*([^→<]+)\s*→\s*([^<]+)/i, type: "assignee_change" as const, field: "Responsável" },
-    { regex: /<strong>Status atualizado:<\/strong>\s*([^→<]+)\s*→\s*([^<]+)/i, type: "status_change" as const, field: "Status" },
-    { regex: /<strong>Prioridade atualizada:<\/strong>\s*([^→<]+)\s*→\s*([^<]+)/i, type: "priority_change" as const, field: "Prioridade" },
-    { regex: /<strong>Fila atualizada:<\/strong>\s*([^→<]+)\s*→\s*([^<]+)/i, type: "queue_change" as const, field: "Fila" },
-  ]
-
-  for (const pattern of patterns) {
-    const match = html.match(pattern.regex)
-    if (match) {
-      // Extrair motivo se existir
-      const reasonMatch = html.match(/<strong>Motivo da troca:<\/strong><\/p>\s*<p>([^<]+)/i)
-      return {
-        type: pattern.type,
-        field: pattern.field,
-        from: match[1].trim(),
-        to: match[2].trim(),
-        reason: reasonMatch ? reasonMatch[1].trim() : undefined,
-      }
-    }
-  }
-
-  return null
-}
-
-function SystemCommentContent({ data }: { data: SystemCommentData }) {
-  return (
-    <div className="space-y-2">
-      <div className="flex flex-wrap items-center gap-2">
-        <span className="text-sm font-medium text-neutral-600">{data.field}:</span>
-        <span className="inline-flex items-center gap-1.5 rounded-md border border-slate-200 bg-slate-50 px-2 py-0.5 text-sm text-neutral-600">
-          {data.from}
-        </span>
-        <span className="text-neutral-400">→</span>
-        <span className="inline-flex items-center gap-1.5 rounded-md border border-neutral-300 bg-neutral-900/10 px-2 py-0.5 text-sm font-medium text-neutral-900">
-          {data.to}
-        </span>
-      </div>
-      {data.reason && (
-        <p className="text-sm text-neutral-500">
-          <span className="font-medium">Motivo:</span> {data.reason}
-        </p>
-      )}
-    </div>
-  )
-}
-
-export function TicketComments({ ticket }: TicketCommentsProps) {
-  const { convexUserId, isStaff, role } = useAuth()
-  const normalizedRole = role ?? null
-  const canSeeInternalComments = normalizedRole === "admin" || normalizedRole === "agent"
-  const hasAssignee = Boolean(ticket.assignee)
-  const isRequester = convexUserId ? ticket.requester.id === convexUserId : false
-  // Gestor pode comentar sem responsável; admin/agent só com responsável
-  const isManager = normalizedRole === "manager"
-  const canStaffComment = hasAssignee || isManager
-  const canComment = isRequester || (isStaff && canStaffComment)
-  const allowTicketMentions = normalizedRole === "admin" || normalizedRole === "agent"
-  const addComment = useMutation(api.tickets.addComment)
-  const removeAttachment = useMutation(api.tickets.removeCommentAttachment)
-  const updateComment = useMutation(api.tickets.updateComment)
-  const [body, setBody] = useState("")
-  const [attachmentsToSend, setAttachmentsToSend] = useState<Array<{ storageId: string; name: string; size?: number; type?: string; previewUrl?: string }>>([])
-  const attachmentsToSendTotalBytes = useMemo(
-    () => attachmentsToSend.reduce((acc, item) => acc + (item.size ?? 0), 0),
-    [attachmentsToSend]
-  )
-  const editorRef = useRef<Editor | null>(null)
-  const dropzoneUploadHandlerRef = useRef<((files: File[]) => Promise<void>) | null>(null)
-  const [preview, setPreview] = useState<string | null>(null)
-  const [pending, setPending] = useState<Pick<TicketWithDetails["comments"][number], "id" | "author" | "visibility" | "body" | "attachments" | "createdAt" | "updatedAt">[]>([])
-  const [visibility, setVisibility] = useState<"PUBLIC" | "INTERNAL">("INTERNAL")
-  const [attachmentToRemove, setAttachmentToRemove] = useState<{ commentId: string; attachmentId: string; name: string } | null>(null)
-  const [removingAttachment, setRemovingAttachment] = useState(false)
-  const [editingComment, setEditingComment] = useState<{ id: string; value: string } | null>(null)
-  const [savingCommentId, setSavingCommentId] = useState<string | null>(null)
-  const [localBodies, setLocalBodies] = useState<Record<string, string>>({})
-  const [commentsOrder, setCommentsOrder] = useState<CommentsOrder>("descending")
-  const [markdownDialogOpen, setMarkdownDialogOpen] = useState(false)
-  const [markdownDraft, setMarkdownDraft] = useState("")
-  const [isEditorReady, setIsEditorReady] = useState(false)
-
-  const templateArgs =
-    convexUserId && isStaff
-      ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users">, kind: "comment" as const }
-      : "skip"
-  const templatesResult = useQuery(api.commentTemplates.list, templateArgs)
-  const templates = Array.isArray(templatesResult)
-    ? (templatesResult as { id: string; title: string; body: string }[])
-    : []
-  const templatesLoading = Boolean(convexUserId && isStaff) && !Array.isArray(templatesResult)
-  const canUseTemplates = Boolean(convexUserId && isStaff)
-
-  const insertTemplateIntoBody = (html: string) => {
-    const sanitizedTemplate = stripLeadingEmptyParagraphs(sanitizeEditorHtml(html))
-    setBody((current) => {
-      if (!sanitizedTemplate) return current
-      if (!current) return sanitizedTemplate
-      const merged = `${current}<p><br /></p>${sanitizedTemplate}`
-      return stripLeadingEmptyParagraphs(sanitizeEditorHtml(merged))
-    })
-  }
-
-  const handleEditorInstance = useCallback((instance: Editor | null) => {
-    editorRef.current = instance
-    setIsEditorReady(Boolean(instance))
-  }, [setIsEditorReady])
-
-  const handleEditorPasteFiles = useCallback(
-    (files: File[]) => {
-      if (!files.length) return
-      if (!canComment) {
-        toast.error("Você não tem permissão para anexar arquivos neste comentário.")
-        return
-      }
-      const uploader = dropzoneUploadHandlerRef.current
-      if (!uploader) {
-        toast.error("Uploader de arquivos indisponível no momento.")
-        return
-      }
-      const remainingSlots = Math.max(0, COMMENT_ATTACHMENT_LIMIT - attachmentsToSend.length)
-      if (remainingSlots <= 0) {
-        toast.warning(`Limite de ${COMMENT_ATTACHMENT_LIMIT} anexos atingido.`)
-        return
-      }
-      const sizeLimitMb = Math.round(COMMENT_ATTACHMENT_MAX_FILE_SIZE / (1024 * 1024))
-      const withinSizeLimit: File[] = []
-      let oversized = 0
-      for (const file of files) {
-        if (file.size <= COMMENT_ATTACHMENT_MAX_FILE_SIZE) {
-          withinSizeLimit.push(file)
-        } else {
-          oversized += 1
-        }
-      }
-      if (oversized > 0) {
-        toast.warning(`${oversized} imagem(ns) foram ignoradas por excederem ${sizeLimitMb}MB.`)
-      }
-      if (!withinSizeLimit.length) {
-        return
-      }
-      const selected = withinSizeLimit.slice(0, remainingSlots)
-      if (selected.length < withinSizeLimit.length) {
-        toast.warning("Algumas imagens foram ignoradas para respeitar o limite de anexos.")
-      }
-      const toastId = "clipboard-attachments"
-      toast.loading("Processando imagens coladas...", { id: toastId })
-      void uploader(selected)
-        .then(() => {
-          toast.success("Imagens coladas adicionadas como anexos.", { id: toastId })
-        })
-        .catch((error) => {
-          console.error("Failed to upload clipboard images", error)
-          toast.error("Não foi possível anexar as imagens coladas.", { id: toastId })
-        })
-    },
-    [attachmentsToSend.length, canComment]
-  )
-
-  const handleCopyMarkdown = useCallback(async () => {
-    const editor = editorRef.current
-    if (!editor) return
-    const markdownStorage = (editor.storage as { markdown?: { getMarkdown?: () => string } } | undefined)?.markdown
-    const markdown = markdownStorage?.getMarkdown?.()
-    if (!markdown) {
-      toast.warning("Não há conteúdo em Markdown para copiar.")
-      return
-    }
-    if (!navigator.clipboard || typeof navigator.clipboard.writeText !== "function") {
-      toast.error("Copiar para a área de transferência não é suportado neste navegador.")
-      return
-    }
-    try {
-      await navigator.clipboard.writeText(markdown)
-      toast.success("Markdown copiado para a área de transferência.")
-    } catch (error) {
-      console.error("Failed to copy markdown", error)
-      toast.error("Não foi possível copiar o Markdown.")
-    }
-  }, [])
-
-  const handleOpenMarkdownImport = useCallback(() => {
-    const editor = editorRef.current
-    const markdownStorage = (editor?.storage as { markdown?: { getMarkdown?: () => string } } | undefined)?.markdown
-    const currentMarkdown = markdownStorage?.getMarkdown?.() ?? ""
-    setMarkdownDraft(currentMarkdown)
-    setMarkdownDialogOpen(true)
-  }, [])
-
-  const handleApplyMarkdownImport = useCallback(() => {
-    const editor = editorRef.current
-    if (!editor) return
-    const draft = markdownDraft.trim()
-    if (!draft) {
-      editor.commands.clearContent(true)
-      editor.commands.focus("end")
-      setMarkdownDialogOpen(false)
-      setMarkdownDraft("")
-      toast.success("Editor limpo.")
-      return
-    }
-    const toastId = "markdown-import"
-    toast.loading("Convertendo Markdown...", { id: toastId })
-    try {
-      editor.commands.setContent(draft, { contentType: "markdown" })
-      editor.commands.focus("end")
-      toast.success("Markdown convertido em rich text.", { id: toastId })
-    } catch (error) {
-      console.error("Failed to import markdown", error)
-      toast.error("Não foi possível converter o Markdown.", { id: toastId })
-    } finally {
-      setMarkdownDialogOpen(false)
-      setMarkdownDraft("")
-    }
-  }, [markdownDraft])
-
-  const startEditingComment = useCallback((commentId: string, currentBody: string) => {
-    const normalized = normalizeTicketMentionHtml(currentBody || "")
-    setEditingComment({ id: commentId, value: normalized })
-  }, [])
-
-  const cancelEditingComment = useCallback(() => {
-    setEditingComment(null)
-  }, [])
-
-  const saveEditedComment = useCallback(
-    async (commentId: string, originalBody: string) => {
-      if (!editingComment || editingComment.id !== commentId) return
-      if (!convexUserId) return
-      if (commentId.startsWith("temp-")) return
-
-      const sanitized = sanitizeEditorHtml(editingComment.value)
-      const normalized = normalizeTicketMentionHtml(sanitized)
-      if (normalized === originalBody) {
-        setEditingComment(null)
-        return
-      }
-
-      const toastId = `edit-comment-${commentId}`
-      setSavingCommentId(commentId)
-      toast.loading("Salvando comentário...", { id: toastId })
-      try {
-        await updateComment({
-          ticketId: ticket.id as Id<"tickets">,
-          commentId: commentId as unknown as Id<"ticketComments">,
-          actorId: convexUserId as Id<"users">,
-          body: normalized,
-        })
-        setLocalBodies((prev) => ({ ...prev, [commentId]: normalized }))
-        setEditingComment(null)
-        toast.success("Comentário atualizado!", { id: toastId })
-      } catch (error) {
-        console.error(error)
-        toast.error("Não foi possível atualizar o comentário.", { id: toastId })
-      } finally {
-        setSavingCommentId(null)
-      }
-    },
-    [editingComment, ticket.id, updateComment, convexUserId]
-  )
-
-  const commentsAll = useMemo(() => {
-    const base = [...pending, ...ticket.comments]
-    return base.sort((a, b) => {
-      const aTime = new Date(a.createdAt).getTime()
-      const bTime = new Date(b.createdAt).getTime()
-      if (commentsOrder === "ascending") {
-        return aTime - bTime
-      }
-      return bTime - aTime
-    })
-  }, [pending, ticket.comments, commentsOrder])
-
-  async function handleSubmit(event: React.FormEvent) {
-    event.preventDefault()
-    if (!convexUserId) return
-    // Enforce generous max length for comment plain text
-    const sanitized = sanitizeEditorHtml(body)
-    const normalized = normalizeTicketMentionHtml(sanitized)
-    const plain = normalized.replace(/<[^>]*>/g, "").replace(/&nbsp;/g, " ").trim()
-    const MAX_COMMENT_CHARS = 20000
-    if (plain.length > MAX_COMMENT_CHARS) {
-      toast.error(`Comentário muito longo (máx. ${MAX_COMMENT_CHARS} caracteres)`, { id: "comment" })
-      return
-    }
-    const now = new Date()
-    const selectedVisibility = canSeeInternalComments ? visibility : "PUBLIC"
-    const attachments = attachmentsToSend.map((item) => ({ ...item }))
-    const previewsToRevoke = attachments
-      .map((attachment) => attachment.previewUrl)
-      .filter((previewUrl): previewUrl is string => Boolean(previewUrl && previewUrl.startsWith("blob:")))
-    const optimistic = {
-      id: `temp-${now.getTime()}`,
-      author: ticket.requester,
-      visibility: selectedVisibility,
-      body: normalized,
-      attachments: attachments.map((attachment) => ({
-        id: attachment.storageId,
-        name: attachment.name,
-        type: attachment.type,
-        url: attachment.previewUrl,
-      })),
-      createdAt: now,
-      updatedAt: now,
-    }
-
-    setPending((current) => [optimistic, ...current])
-    setBody("")
-    setAttachmentsToSend([])
-    toast.loading("Enviando comentário...", { id: "comment" })
-
-    try {
-      const payload = attachments.map((attachment) => ({
-        storageId: attachment.storageId as unknown as Id<"_storage">,
-        name: attachment.name,
-        size: attachment.size,
-        type: attachment.type,
-      }))
-      await addComment({
-        ticketId: ticket.id as Id<"tickets">,
-        authorId: convexUserId as Id<"users">,
-        visibility: selectedVisibility,
-        body: normalized,
-        attachments: payload,
-      })
-      setPending([])
-      toast.success("Comentário enviado!", { id: "comment" })
-    } catch {
-      setPending([])
-      toast.error("Falha ao enviar comentário.", { id: "comment" })
-    }
-    previewsToRevoke.forEach((previewUrl) => {
-      try {
-        URL.revokeObjectURL(previewUrl)
-      } catch (error) {
-        console.error("Failed to revoke preview URL", error)
-      }
-    })
-  }
-
-  async function handleRemoveAttachment() {
-    if (!attachmentToRemove || !convexUserId) return
-    setRemovingAttachment(true)
-    toast.loading("Removendo anexo...", { id: "remove-attachment" })
-    try {
-      await removeAttachment({
-        ticketId: ticket.id as unknown as Id<"tickets">,
-        commentId: attachmentToRemove.commentId as Id<"ticketComments">,
-        attachmentId: attachmentToRemove.attachmentId as Id<"_storage">,
-        actorId: convexUserId as Id<"users">,
-      })
-      toast.success("Anexo removido.", { id: "remove-attachment" })
-      setAttachmentToRemove(null)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível remover o anexo.", { id: "remove-attachment" })
-    } finally {
-      setRemovingAttachment(false)
-    }
-  }
-
-  return (
-    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardHeader className="px-4 pb-3">
-        <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
-          <IconMessage className="size-5 text-neutral-900" /> Comentários
-          <Badge className="inline-flex h-7 items-center gap-2 rounded-full border border-slate-200 bg-white px-3 text-sm font-semibold text-neutral-700">
-            {commentsAll.length} {commentsAll.length === 1 ? "comentário" : "comentários"}
-          </Badge>
-        </CardTitle>
-      </CardHeader>
-      <CardContent className="space-y-6 px-4 pb-6">
-        <div className="flex flex-wrap items-center justify-between gap-2">
-          <Button
-            type="button"
-            variant="ghost"
-            size="sm"
-            className="flex items-center gap-2 text-sm text-neutral-600 hover:text-neutral-900"
-            onClick={() => setCommentsOrder((prev) => (prev === "descending" ? "ascending" : "descending"))}
-          >
-            <svg
-              aria-hidden="true"
-              viewBox="0 0 24 24"
-              className="size-4"
-              focusable="false"
-            >
-              <path
-                d="M7 18.5v-13M7 5.5L4 8.5M7 5.5l3 3M17 5.5v13M17 18.5l-3-3M17 18.5l3-3"
-                fill="none"
-                stroke="currentColor"
-                strokeLinecap="round"
-                strokeLinejoin="round"
-                strokeWidth={1.5}
-              />
-            </svg>
-            {commentsOrder === "descending" ? "Mais recentes primeiro" : "Mais antigos primeiro"}
-          </Button>
-        </div>
-        {commentsAll.length === 0 ? (
-          <Empty>
-            <EmptyHeader>
-              <EmptyMedia variant="icon">
-                <IconMessage className="size-5 text-neutral-900" />
-              </EmptyMedia>
-              <EmptyTitle className="text-neutral-900">Nenhum comentário ainda</EmptyTitle>
-              <EmptyDescription className="text-neutral-600">Registre o próximo passo abaixo.</EmptyDescription>
-            </EmptyHeader>
-          </Empty>
-        ) : (
-          commentsAll.map((comment) => {
-            const initials = comment.author.name
-              .split(" ")
-              .slice(0, 2)
-              .map((part) => part[0]?.toUpperCase())
-              .join("")
-            const commentId = String(comment.id)
-            const storedBody = localBodies[commentId] ?? comment.body ?? ""
-            const bodyPlain = storedBody.replace(/<[^>]*>/g, "").trim()
-            const isEditing = editingComment?.id === commentId
-            const isPending = commentId.startsWith("temp-")
-            const canEdit = Boolean(convexUserId && String(comment.author.id) === convexUserId && !isPending)
-            const hasBody = bodyPlain.length > 0 || isEditing
-            const isInternal = comment.visibility === "INTERNAL" && canSeeInternalComments
-            const isPublic = comment.visibility === "PUBLIC"
-
-            return (
-              <div
-                key={comment.id}
-                className={cn(
-                  "group/comment overflow-hidden rounded-2xl border",
-                  isPublic
-                    ? "border-[#00d6eb]/30 bg-[#00e8ff]/[0.08]"
-                    : "border-slate-200 bg-white"
-                )}
-              >
-                {/* Header */}
-                <div className={cn(
-                  "flex items-center justify-between gap-3 border-b px-4 py-3",
-                  isPublic ? "border-[#00d6eb]/20" : "border-slate-100"
-                )}>
-                  <div className="flex items-center gap-3">
-                    <Avatar className="size-10 border border-slate-200">
-                      <AvatarImage src={comment.author.avatarUrl} alt={comment.author.name} />
-                      <AvatarFallback className="bg-slate-100 text-sm font-medium text-neutral-700">{initials}</AvatarFallback>
-                    </Avatar>
-                    <div>
-                      <div className="flex items-center gap-2">
-                        <span className="text-sm font-semibold text-neutral-900">{comment.author.name}</span>
-                        {isInternal ? (
-                          <Badge className={badgeInternal}>Interno</Badge>
-                        ) : isPublic ? (
-                          <Badge className={badgePublic}>Público</Badge>
-                        ) : null}
-                      </div>
-                      <span className="text-xs text-neutral-500">
-                        {formatDistanceToNow(comment.createdAt, { addSuffix: true, locale: ptBR })}
-                      </span>
-                    </div>
-                  </div>
-                  {canEdit && !isEditing ? (
-                    <button
-                      type="button"
-                      onClick={() => startEditingComment(commentId, storedBody)}
-                      className="inline-flex size-8 items-center justify-center rounded-lg border border-slate-200 bg-white text-neutral-600 opacity-0 transition hover:bg-slate-50 hover:text-neutral-900 group-hover/comment:opacity-100"
-                      aria-label="Editar comentário"
-                    >
-                      <IconPencil className="size-4" />
-                    </button>
-                  ) : null}
-                </div>
-
-                {/* Conteúdo */}
-                <div className="px-4 py-3">
-                  {isEditing ? (
-                    <div className="space-y-3">
-                      <RichTextEditor
-                        value={editingComment?.value ?? ""}
-                        onChange={(next) =>
-                          setEditingComment((prev) => (prev && prev.id === commentId ? { ...prev, value: next } : prev))
-                        }
-                        disabled={savingCommentId === commentId}
-                        placeholder="Edite o comentário..."
-                        ticketMention={{ enabled: allowTicketMentions }}
-                        className="rounded-xl border border-slate-200"
-                      />
-                      <div className="flex items-center justify-end gap-2">
-                        <Button
-                          type="button"
-                          variant="outline"
-                          size="sm"
-                          className="rounded-lg border border-slate-200 text-sm font-medium text-neutral-700 hover:bg-slate-100"
-                          onClick={cancelEditingComment}
-                          disabled={savingCommentId === commentId}
-                        >
-                          Cancelar
-                        </Button>
-                        <Button
-                          type="button"
-                          size="sm"
-                          className={submitButtonClass}
-                          onClick={() => saveEditedComment(commentId, storedBody)}
-                          disabled={savingCommentId === commentId}
-                        >
-                          {savingCommentId === commentId ? <Spinner className="size-4 text-white" /> : "Salvar"}
-                        </Button>
-                      </div>
-                    </div>
-                  ) : hasBody ? (
-                    (() => {
-                      const systemData = parseSystemComment(storedBody)
-                      if (systemData) {
-                        return <SystemCommentContent data={systemData} />
-                      }
-                      return <RichTextContent html={storedBody} className="text-sm leading-relaxed text-neutral-700" />
-                    })()
-                  ) : canEdit ? (
-                    <button
-                      type="button"
-                      onClick={() => startEditingComment(commentId, storedBody)}
-                      className="flex w-full items-center gap-2 rounded-xl border border-dashed border-slate-200 bg-slate-50/50 px-3 py-2 text-sm text-neutral-500 transition hover:border-slate-300 hover:text-neutral-700"
-                    >
-                      <IconPencil className="size-4" />
-                      Adicionar conteúdo ao comentário
-                    </button>
-                  ) : null}
-
-                  {/* Anexos */}
-                  {comment.attachments?.length ? (
-                    <div className="mt-4 grid max-w-xl grid-cols-[repeat(auto-fill,minmax(96px,1fr))] gap-3">
-                      {comment.attachments.map((attachment) => (
-                        <CommentAttachmentCard
-                          key={attachment.id}
-                          attachment={attachment}
-                          onOpenPreview={(url) => setPreview(url)}
-                          onRequestRemoval={() =>
-                            setAttachmentToRemove({ commentId: comment.id, attachmentId: attachment.id, name: attachment.name })
-                          }
-                        />
-                      ))}
-                    </div>
-                  ) : null}
-                </div>
-              </div>
-            )
-          })
-        )}
-        {!canComment && (
-          <div className="rounded-xl border border-slate-200 bg-slate-50 px-3 py-2 text-sm text-neutral-600">
-            Atribua um responsável ao chamado para que a equipe técnica possa comentar.
-          </div>
-        )}
-        <form onSubmit={handleSubmit} className="mt-4 space-y-3">
-          <RichTextEditor
-            value={body}
-            onChange={setBody}
-            placeholder="Escreva um comentário..."
-            className="rounded-2xl border border-slate-200"
-            disabled={!canComment}
-            ticketMention={{ enabled: allowTicketMentions }}
-            onEditorReady={handleEditorInstance}
-            onPasteFiles={handleEditorPasteFiles}
-          />
-          <Dropzone
-            onUploaded={(files) => setAttachmentsToSend((prev) => [...prev, ...files])}
-            currentFileCount={attachmentsToSend.length}
-            currentTotalBytes={attachmentsToSendTotalBytes}
-            disabled={!canComment}
-            maxFiles={COMMENT_ATTACHMENT_LIMIT}
-            onRegisterUploadHandler={(handler) => {
-              dropzoneUploadHandlerRef.current = handler ?? null
-            }}
-          />
-          {attachmentsToSend.length > 0 ? (
-            <div className="grid max-w-xl grid-cols-[repeat(auto-fill,minmax(96px,1fr))] gap-3">
-              {attachmentsToSend.map((attachment, index) => {
-                const name = attachment.name
-                const previewUrl = attachment.previewUrl
-                const isImage =
-                  (attachment.type ?? "").startsWith("image/") ||
-                  /\.(png|jpe?g|gif|webp|svg)$/i.test(name)
-                return (
-                  <div key={`${attachment.storageId}-${index}`} className="group relative overflow-hidden rounded-lg border border-slate-200 bg-white p-0.5">
-                    {isImage && previewUrl ? (
-                      <button
-                        type="button"
-                        onClick={() => setPreview(previewUrl || null)}
-                        className="block w-full overflow-hidden rounded-md"
-                      >
-                        {/* eslint-disable-next-line @next/next/no-img-element */}
-                        <img src={previewUrl} alt={name} className="h-24 w-full rounded-md object-cover" />
-                      </button>
-                    ) : (
-                      <div className="flex h-24 w-full flex-col items-center justify-center gap-2 rounded-md bg-slate-50 text-xs text-neutral-600">
-                        <FileIcon className="size-4" />
-                        <span className="line-clamp-2 px-2 text-center">{name}</span>
-                      </div>
-                    )}
-                    <button
-                      type="button"
-                      onClick={() =>
-                        setAttachmentsToSend((prev) => {
-                          const next = [...prev]
-                          const removed = next.splice(index, 1)[0]
-                          if (removed?.previewUrl?.startsWith("blob:")) {
-                            URL.revokeObjectURL(removed.previewUrl)
-                          }
-                          return next
-                        })
-                      }
-                      className="absolute right-1.5 top-1.5 inline-flex size-7 items-center justify-center rounded-full border border-black bg-black text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30"
-                      aria-label={`Remover ${name}`}
-                    >
-                      <X className="size-3.5" />
-                    </button>
-                    <div className="mt-1 line-clamp-1 w-full text-ellipsis text-center text-[11px] text-neutral-500">
-                      {name}
-                    </div>
-                  </div>
-                )
-              })}
-            </div>
-          ) : null}
-          <div className="flex flex-wrap items-center justify-between gap-3">
-            <div className="flex flex-wrap items-center gap-3 text-xs text-neutral-600">
-              {canUseTemplates ? (
-                <DropdownMenu>
-                  <DropdownMenuTrigger asChild>
-                    <Button
-                      type="button"
-                      variant="outline"
-                      size="sm"
-                      className="inline-flex items-center gap-2 border-slate-200 text-sm text-neutral-700 hover:bg-slate-50"
-                      disabled={templatesLoading}
-                    >
-                      <IconFileText className="size-4" />
-                      Inserir template
-                    </Button>
-                  </DropdownMenuTrigger>
-                  <DropdownMenuContent align="start" className="w-72">
-                    {templatesLoading ? (
-                      <div className="flex items-center gap-2 px-3 py-2 text-sm text-neutral-500">
-                        <Spinner className="size-4" />
-                        Carregando templates...
-                      </div>
-                    ) : templates.length === 0 ? (
-                      <div className="px-3 py-2 text-sm text-neutral-500">
-                        Nenhum template disponível. Cadastre novos em configurações.
-                      </div>
-                    ) : (
-                      templates.map((template) => (
-                        <DropdownMenuItem
-                          key={template.id}
-                          className="flex flex-col items-start whitespace-normal py-2"
-                          onSelect={() => insertTemplateIntoBody(template.body)}
-                        >
-                          <span className="text-sm font-medium text-neutral-800">{template.title}</span>
-                        </DropdownMenuItem>
-                      ))
-                    )}
-                  </DropdownMenuContent>
-                </DropdownMenu>
-              ) : null}
-              <Button
-                type="button"
-                variant="outline"
-                size="sm"
-                className="inline-flex items-center gap-2 border-slate-200 text-sm text-neutral-700 hover:bg-slate-50"
-                onClick={handleOpenMarkdownImport}
-                disabled={!canComment || !isEditorReady}
-              >
-                <FileCode className="size-4" />
-                Colar Markdown
-              </Button>
-              <Button
-                type="button"
-                variant="outline"
-                size="sm"
-                className="inline-flex items-center gap-2 border-slate-200 text-sm text-neutral-700 hover:bg-slate-50"
-                onClick={handleCopyMarkdown}
-                disabled={!isEditorReady}
-              >
-                <ClipboardCopy className="size-4" />
-                Copiar Markdown
-              </Button>
-              <div className="flex items-center gap-2">
-                Visibilidade:
-                <Select
-                  value={visibility}
-                  onValueChange={(value) => {
-                    if (!canSeeInternalComments) return
-                    setVisibility(value as "PUBLIC" | "INTERNAL")
-                  }}
-                  disabled={!canSeeInternalComments}
-                >
-                  <SelectTrigger className={selectTriggerClass}>
-                    <SelectValue placeholder="Visibilidade" />
-                  </SelectTrigger>
-                  <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                    <SelectItem value="PUBLIC">Pública</SelectItem>
-                    {canSeeInternalComments ? <SelectItem value="INTERNAL">Interna</SelectItem> : null}
-                  </SelectContent>
-                </Select>
-              </div>
-            </div>
-            <Button type="submit" size="sm" className={submitButtonClass} disabled={!canComment}>
-              Enviar
-            </Button>
-          </div>
-        </form>
-        <Dialog
-          open={markdownDialogOpen}
-          onOpenChange={(open) => {
-            setMarkdownDialogOpen(open)
-            if (!open) {
-              setMarkdownDraft("")
-            }
-          }}
-        >
-          <DialogContent className="sm:max-w-xl space-y-4">
-            <DialogHeader>
-              <DialogTitle>Colar Markdown</DialogTitle>
-              <DialogDescription>
-                Cole conteúdo em Markdown para convertê-lo automaticamente em rich text. Isso substitui o texto atual do editor.
-              </DialogDescription>
-            </DialogHeader>
-            <Textarea
-              value={markdownDraft}
-              onChange={(event) => setMarkdownDraft(event.target.value)}
-              rows={10}
-              placeholder="Cole aqui o texto em Markdown..."
-              className="min-h-[200px]"
-            />
-            <div className="flex justify-end gap-2">
-              <Button
-                type="button"
-                variant="outline"
-                onClick={() => {
-                  setMarkdownDialogOpen(false)
-                  setMarkdownDraft("")
-                }}
-              >
-                Cancelar
-              </Button>
-              <Button type="button" onClick={handleApplyMarkdownImport} disabled={!markdownDraft.trim()}>
-                Converter
-              </Button>
-            </div>
-          </DialogContent>
-        </Dialog>
-        <Dialog open={!!attachmentToRemove} onOpenChange={(open) => { if (!open && !removingAttachment) setAttachmentToRemove(null) }}>
-          <DialogContent className="max-w-sm space-y-4">
-            <DialogHeader>
-              <DialogTitle>Remover anexo</DialogTitle>
-              <DialogDescription>
-                Tem certeza de que deseja remover "{attachmentToRemove?.name}" deste comentário?
-              </DialogDescription>
-            </DialogHeader>
-            <div className="flex justify-end gap-2">
-              <Button
-                type="button"
-                variant="outline"
-                onClick={() => setAttachmentToRemove(null)}
-                className="rounded-lg border border-slate-200 px-4 py-2 text-sm font-medium text-neutral-700 hover:bg-slate-100"
-                disabled={removingAttachment}
-              >
-                Cancelar
-              </Button>
-              <Button
-                type="button"
-                onClick={handleRemoveAttachment}
-                disabled={removingAttachment}
-                className="inline-flex items-center gap-2 rounded-lg border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30 disabled:opacity-60"
-              >
-                <Trash2 className="size-4" />
-                {removingAttachment ? "Removendo..." : "Excluir"}
-              </Button>
-            </div>
-          </DialogContent>
-        </Dialog>
-        <Dialog open={!!preview} onOpenChange={(open) => !open && setPreview(null)}>
-          <DialogContent className="max-w-3xl border border-slate-200 p-0">
-            <DialogHeader className="relative px-4 py-3">
-              <DialogTitle className="pr-10 text-base font-semibold text-neutral-800">Visualização do anexo</DialogTitle>
-              <DialogClose className="absolute right-4 top-3 inline-flex size-7 items-center justify-center rounded-full border border-slate-200 bg-white text-neutral-600 transition hover:bg-slate-100 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-400/30">
-                <X className="size-4" />
-              </DialogClose>
-            </DialogHeader>
-            {preview ? (
-              <div className="rounded-b-2xl">
-                {/* eslint-disable-next-line @next/next/no-img-element */}
-                <img src={preview} alt="Preview do anexo" className="h-auto w-full rounded-b-2xl" />
-              </div>
-            ) : null}
-          </DialogContent>
-        </Dialog>
-      </CardContent>
-    </Card>
-  )
-}
-
-type CommentAttachment = TicketWithDetails["comments"][number]["attachments"][number]
-
-function CommentAttachmentCard({
-  attachment,
-  onOpenPreview,
-  onRequestRemoval,
-}: {
-  attachment: CommentAttachment
-  onOpenPreview: (url: string) => void
-  onRequestRemoval: () => void
-}) {
-  const getFileUrl = useAction(api.files.getUrl)
-  const [url, setUrl] = useState<string | null>(attachment.url ?? null)
-  const [refreshing, setRefreshing] = useState(false)
-  const [errored, setErrored] = useState(false)
-  const hasRefreshedRef = useRef(false)
-  const isImageType = useMemo(() => {
-    const name = attachment.name ?? ""
-    const type = attachment.type ?? ""
-    return (!!type && type.startsWith("image/")) || /\.(png|jpe?g|gif|webp|svg)$/i.test(name)
-  }, [attachment.name, attachment.type])
-
-  useEffect(() => {
-    setUrl(attachment.url ?? null)
-    setErrored(false)
-    hasRefreshedRef.current = false
-  }, [attachment.id, attachment.url])
-
-  const ensureUrl = useCallback(async () => {
-    try {
-      setRefreshing(true)
-      const fresh = await getFileUrl({ storageId: attachment.id as Id<"_storage"> })
-      if (fresh) {
-        setUrl(fresh)
-        setErrored(false)
-        return fresh
-      }
-    } catch (error) {
-      console.error("Failed to refresh attachment URL", error)
-    } finally {
-      setRefreshing(false)
-    }
-    return null
-  }, [attachment.id, getFileUrl])
-
-  useEffect(() => {
-    let cancelled = false
-    ;(async () => {
-      const fresh = await ensureUrl()
-      if (!cancelled && fresh) {
-        setUrl(fresh)
-      }
-    })()
-    return () => {
-      cancelled = true
-    }
-  }, [ensureUrl])
-
-  const handleImageError = useCallback(async () => {
-    if (hasRefreshedRef.current) {
-      setErrored(true)
-      return
-    }
-    hasRefreshedRef.current = true
-    const fresh = await ensureUrl()
-    if (!fresh) {
-      setErrored(true)
-    }
-  }, [ensureUrl])
-
-  const handlePreview = useCallback(async () => {
-    const target = url ?? (await ensureUrl())
-    if (target) {
-      onOpenPreview(target)
-    }
-  }, [ensureUrl, onOpenPreview, url])
-
-  const handleDownload = useCallback(async () => {
-    const target = url ?? (await ensureUrl())
-    if (!target) return
-    const toastId = `attachment-download-${attachment.id}`
-    toast.loading("Baixando anexo...", { id: toastId })
-    try {
-      const response = await fetch(target, { credentials: "include" })
-      if (!response.ok) {
-        throw new Error(`Unexpected status ${response.status}`)
-      }
-      const blob = await response.blob()
-      const blobUrl = window.URL.createObjectURL(blob)
-      const link = document.createElement("a")
-      link.href = blobUrl
-      link.download = attachment.name ?? "anexo"
-      link.rel = "noopener noreferrer"
-      document.body.appendChild(link)
-      link.click()
-      document.body.removeChild(link)
-      window.setTimeout(() => {
-        window.URL.revokeObjectURL(blobUrl)
-      }, 1000)
-      toast.success("Download concluído!", { id: toastId })
-    } catch (error) {
-      console.error("Failed to download attachment", error)
-      window.open(target, "_blank", "noopener,noreferrer")
-      toast.error("Não foi possível baixar o anexo automaticamente.", { id: toastId })
-    }
-  }, [attachment.id, attachment.name, ensureUrl, url])
-
-  const name = attachment.name ?? ""
-  const urlLooksImage = url ? /\.(png|jpe?g|gif|webp|svg)$/i.test(url) : false
-  const showImage = isImageType && url && !errored
-
-  return (
-    <div className="group relative overflow-hidden rounded-lg border border-slate-200 bg-white p-0.5 shadow-sm">
-      {showImage ? (
-        <button type="button" onClick={handlePreview} className="relative block w-full overflow-hidden rounded-md">
-          {refreshing ? (
-            <div className="absolute inset-0 flex items-center justify-center bg-white/70">
-              <Spinner className="size-5 text-neutral-600" />
-            </div>
-          ) : null}
-          {/* eslint-disable-next-line @next/next/no-img-element */}
-          <img
-            key={url ?? "no-url"}
-            src={url ?? undefined}
-            alt={name}
-            className="h-24 w-full rounded-md object-cover"
-            onError={handleImageError}
-          />
-        </button>
-      ) : (
-        <button
-          type="button"
-          onClick={isImageType || urlLooksImage ? handlePreview : handleDownload}
-          className="flex h-24 w-full flex-col items-center justify-center gap-2 rounded-md bg-slate-50 text-xs text-neutral-700 transition hover:bg-slate-100"
-          disabled={refreshing}
-        >
-          {refreshing ? (
-            <Spinner className="size-5 text-neutral-600" />
-          ) : isImageType || urlLooksImage ? (
-            <ImageIcon className="size-5 text-neutral-600" />
-          ) : (
-            <FileIcon className="size-5 text-neutral-600" />
-          )}
-          <span className="font-medium">
-            {errored ? "Não foi possível carregar" : refreshing ? "Gerando link..." : url ? "Abrir" : "Gerar link"}
-          </span>
-        </button>
-      )}
-      <button
-        type="button"
-        onClick={handleDownload}
-        aria-label={`Baixar ${name}`}
-        className="absolute left-1.5 top-1.5 inline-flex size-7 items-center justify-center rounded-full border border-slate-300 bg-white text-neutral-700 opacity-0 transition hover:border-black hover:text-black focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/20 focus-visible:opacity-100 group-hover:opacity-100"
-      >
-        <Download className="size-3.5" />
-      </button>
-      <button
-        type="button"
-        onClick={onRequestRemoval}
-        aria-label={`Remover ${name}`}
-        className="absolute right-1.5 top-1.5 inline-flex size-7 items-center justify-center rounded-full border border-black bg-black text-white opacity-0 transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30 focus-visible:opacity-100 group-hover:opacity-100"
-      >
-        <X className="size-3.5" />
-      </button>
-      <div className="mt-1 line-clamp-1 w-full text-ellipsis text-center text-[11px] text-neutral-500">{name}</div>
-    </div>
-  )
-}
diff --git a/src/components/tickets/ticket-csat-card.tsx b/src/components/tickets/ticket-csat-card.tsx
deleted file mode 100644
index ff244db..0000000
--- a/src/components/tickets/ticket-csat-card.tsx
+++ /dev/null
@@ -1,279 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { useMutation } from "convex/react"
-import { useRouter } from "next/navigation"
-import { Star } from "lucide-react"
-import { formatDistanceToNowStrict } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import type { TicketWithDetails } from "@/lib/schemas/ticket"
-import { cn } from "@/lib/utils"
-import { Card, CardContent, CardDescription, CardFooter, CardHeader, CardTitle } from "@/components/ui/card"
-import { Button } from "@/components/ui/button"
-import { Textarea } from "@/components/ui/textarea"
-
-type TicketCsatCardProps = {
-  ticket: TicketWithDetails
-}
-
-function formatRelative(timestamp: Date | null | undefined) {
-  if (!timestamp) return null
-  try {
-    return formatDistanceToNowStrict(timestamp, { locale: ptBR, addSuffix: true })
-  } catch {
-    return null
-  }
-}
-
-export function TicketCsatCard({ ticket }: TicketCsatCardProps) {
-  const router = useRouter()
-  const { session, convexUserId, role: authRole, machineContext } = useAuth()
-  const submitCsat = useMutation(api.tickets.submitCsat)
-
-  const deriveViewerRole = () => {
-    const authRoleNormalized = authRole?.toLowerCase()?.trim()
-    const machinePersona = machineContext?.persona ?? session?.user.machinePersona ?? null
-    const assignedRole = machineContext?.assignedUserRole ?? null
-    const sessionRole = session?.user.role?.toLowerCase()?.trim()
-
-    if (authRoleNormalized && authRoleNormalized !== "machine") {
-      return authRoleNormalized.toUpperCase()
-    }
-
-    if (authRoleNormalized === "machine" && machinePersona) {
-      return machinePersona.toUpperCase()
-    }
-
-    if (machinePersona) {
-      return machinePersona.toUpperCase()
-    }
-
-    if (assignedRole) {
-      return assignedRole.toUpperCase()
-    }
-
-    if (sessionRole && sessionRole !== "machine") {
-      return sessionRole.toUpperCase()
-    }
-
-    if (sessionRole === "machine") {
-      return "COLLABORATOR"
-    }
-
-    return "COLLABORATOR"
-  }
-
-  const viewerRole = deriveViewerRole()
-
-  const viewerEmail = session?.user.email?.trim().toLowerCase() ?? ""
-  const viewerId = convexUserId as Id<"users"> | undefined
-
-  const requesterEmail = ticket.requester.email.trim().toLowerCase()
-  const isRequesterById = viewerId ? ticket.requester.id === viewerId : false
-  const isRequesterByEmail = viewerEmail && requesterEmail ? viewerEmail === requesterEmail : false
-  const isRequester = isRequesterById || isRequesterByEmail
-  const isResolved = ticket.status === "RESOLVED"
-
-  const initialScore = typeof ticket.csatScore === "number" ? ticket.csatScore : 0
-  const initialComment = ticket.csatComment ?? ""
-  const maxScore = typeof ticket.csatMaxScore === "number" && ticket.csatMaxScore > 0 ? ticket.csatMaxScore : 5
-
-  const [score, setScore] = useState<number>(initialScore)
-  const [comment, setComment] = useState<string>(initialComment)
-  const [hasSubmitted, setHasSubmitted] = useState<boolean>(initialScore > 0)
-  const [ratedAt, setRatedAt] = useState<Date | null>(ticket.csatRatedAt ?? null)
-  const [hoverScore, setHoverScore] = useState<number | null>(null)
-  const [submitting, setSubmitting] = useState(false)
-
-  const ratedAtTimestamp = ticket.csatRatedAt ? ticket.csatRatedAt.getTime() : null
-
-  useEffect(() => {
-    setScore((prev) => (prev === initialScore ? prev : initialScore))
-    setComment((prev) => (prev === initialComment ? prev : initialComment))
-    const nextRatedAt = ratedAtTimestamp == null ? null : new Date(ratedAtTimestamp)
-    setRatedAt((prev) => {
-      if (prev === nextRatedAt) return prev
-      if (prev && nextRatedAt && prev.getTime() === nextRatedAt.getTime()) return prev
-      return nextRatedAt
-    })
-    const nextHasSubmitted = initialScore > 0
-    setHasSubmitted((prev) => (prev === nextHasSubmitted ? prev : nextHasSubmitted))
-  }, [initialScore, initialComment, ratedAtTimestamp])
-
-  const effectiveScore = hasSubmitted ? score : hoverScore ?? score
-  const viewerIsAdmin = viewerRole === "ADMIN"
-  const viewerIsStaff =
-    viewerRole === "MANAGER" || viewerRole === "AGENT" || viewerIsAdmin
-  const collaboratorCanView = !viewerIsStaff && isRequester
-  const adminCanInspect = viewerIsAdmin && ticket.status !== "PENDING"
-  const canSubmit =
-    Boolean(viewerId && viewerRole === "COLLABORATOR" && isRequester && isResolved && !hasSubmitted)
-  const hasRating = hasSubmitted
-  const showCard = adminCanInspect || collaboratorCanView
-
-  const ratedAtRelative = useMemo(() => formatRelative(ratedAt), [ratedAt])
-
-  if (!showCard) {
-    return null
-  }
-
-  const handleSubmit = async () => {
-    if (!viewerId) {
-      toast.error("Sessão não autenticada.")
-      return
-    }
-    if (!canSubmit) {
-      toast.error("Você não pode avaliar este chamado.")
-      return
-    }
-    if (score < 1) {
-      toast.error("Selecione uma nota de 1 a 5 estrelas.")
-      return
-    }
-    if (comment.length > 2000) {
-      toast.error("Reduza o comentário para no máximo 2000 caracteres.")
-      return
-    }
-    try {
-      setSubmitting(true)
-      const result = await submitCsat({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: viewerId,
-        score,
-        maxScore,
-        comment: comment.trim() ? comment.trim() : undefined,
-      })
-      if (result?.score) {
-        setScore(result.score)
-      }
-      if (typeof result?.comment === "string") {
-        setComment(result.comment)
-      }
-      if (result?.ratedAt) {
-        const ratedAtDate = new Date(result.ratedAt)
-        if (!Number.isNaN(ratedAtDate.getTime())) {
-          setRatedAt(ratedAtDate)
-        }
-      }
-      setHasSubmitted(true)
-      toast.success("Avaliação registrada. Obrigado pelo feedback!")
-      router.refresh()
-    } catch (error) {
-      console.error("Failed to submit CSAT", error)
-      toast.error("Não foi possível registrar a avaliação. Tente novamente.")
-    } finally {
-      setSubmitting(false)
-      setHoverScore(null)
-    }
-  }
-
-  const stars = Array.from({ length: maxScore }, (_, index) => index + 1)
-
-  return (
-    <Card id="csat" className="rounded-2xl border border-slate-200 bg-gradient-to-br from-white via-white to-slate-50 shadow-sm">
-      <CardHeader className="px-4 pt-5 pb-3">
-        <div className="flex items-start justify-between gap-3">
-          <div className="space-y-1">
-            <CardTitle className="text-lg font-semibold text-neutral-900">Avaliação do atendimento</CardTitle>
-            <CardDescription className="text-sm text-neutral-600">
-              Conte como foi sua experiência com este chamado.
-            </CardDescription>
-          </div>
-          {hasRating && collaboratorCanView ? (
-            <div className="flex items-center gap-1 rounded-full bg-emerald-50 px-3 py-1 text-xs font-medium text-emerald-700">
-              Obrigado pelo feedback!
-            </div>
-          ) : null}
-        </div>
-      </CardHeader>
-      <CardContent className="space-y-4 px-4 pb-2">
-        <div className="flex flex-wrap items-center gap-2">
-          {stars.map((value) => {
-            const filled = value <= effectiveScore
-            return (
-              <button
-                key={value}
-                type="button"
-                className={cn(
-                  "flex size-10 items-center justify-center rounded-full border transition",
-                  canSubmit
-                    ? filled
-                      ? "border-amber-300 bg-amber-50 text-amber-500 hover:border-amber-400 hover:bg-amber-100"
-                      : "border-slate-200 bg-white text-slate-300 hover:border-amber-200 hover:bg-amber-50 hover:text-amber-400"
-                    : filled
-                      ? "border-amber-200 bg-amber-50 text-amber-500"
-                      : "border-slate-200 bg-white text-slate-300"
-                )}
-                onMouseEnter={() => (canSubmit ? setHoverScore(value) : undefined)}
-                onMouseLeave={() => (canSubmit ? setHoverScore(null) : undefined)}
-                onClick={() => (canSubmit ? setScore(value) : undefined)}
-                disabled={!canSubmit}
-                aria-label={`${value} estrela${value > 1 ? "s" : ""}`}
-              >
-                <Star
-                  className="size-5"
-                  strokeWidth={1.5}
-                  fill={(canSubmit && value <= (hoverScore ?? score)) || (!canSubmit && value <= score) ? "currentColor" : "none"}
-                />
-              </button>
-            )
-          })}
-        </div>
-        {hasRating ? (
-          <p className="text-sm text-neutral-600">
-            Nota final:{" "}
-            <span className="font-semibold text-neutral-900">
-              {score}/{maxScore}
-            </span>
-            {ratedAtRelative ? ` • ${ratedAtRelative}` : null}
-          </p>
-        ) : null}
-        {canSubmit ? (
-          <div className="space-y-2">
-            <label htmlFor="csat-comment" className="text-sm font-medium text-neutral-800">
-              Deixe um comentário (opcional)
-            </label>
-            <Textarea
-              id="csat-comment"
-              placeholder="O que funcionou bem? Algo poderia ser melhor?"
-              value={comment}
-              onChange={(event) => setComment(event.target.value)}
-              maxLength={2000}
-              className="min-h-[90px] resize-y"
-            />
-            <div className="flex justify-end text-xs text-neutral-500">{comment.length}/2000</div>
-          </div>
-        ) : hasRating && comment ? (
-          <div className="rounded-xl border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-700">
-            <p className="whitespace-pre-line">{comment}</p>
-          </div>
-        ) : null}
-        {viewerIsAdmin && !hasRating ? (
-          <p className="rounded-lg border border-dashed border-slate-200 bg-slate-50 px-3 py-2 text-sm text-neutral-500">
-            Nenhuma avaliação registrada para este chamado até o momento.
-          </p>
-        ) : null}
-        {!isResolved && viewerRole === "COLLABORATOR" && isRequester && !hasSubmitted ? (
-          <p className="rounded-lg border border-dashed border-slate-200 bg-slate-50 px-3 py-2 text-sm text-neutral-500">
-            Assim que o chamado for encerrado, você poderá registrar sua avaliação aqui.
-          </p>
-        ) : null}
-      </CardContent>
-      {canSubmit ? (
-        <CardFooter className="flex flex-col gap-2 px-4 pb-4 sm:flex-row sm:items-center sm:justify-between">
-          <p className="text-xs text-neutral-500">
-            Sua avaliação ajuda a equipe a melhorar continuamente o atendimento.
-          </p>
-          <Button type="button" onClick={handleSubmit} disabled={submitting || score < 1}>
-            {submitting ? "Enviando..." : "Enviar avaliação"}
-          </Button>
-        </CardFooter>
-      ) : null}
-    </Card>
-  )
-}
diff --git a/src/components/tickets/ticket-custom-fields.tsx b/src/components/tickets/ticket-custom-fields.tsx
deleted file mode 100644
index 337abdf..0000000
--- a/src/components/tickets/ticket-custom-fields.tsx
+++ /dev/null
@@ -1,610 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState, type ReactNode } from "react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { format, parse } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { CalendarIcon, Pencil, X } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import type { TicketWithDetails } from "@/lib/schemas/ticket"
-import type { TicketFormDefinition, TicketFormFieldDefinition } from "@/lib/ticket-form-types"
-import { mapTicketCustomFields, type TicketCustomFieldRecord } from "@/lib/ticket-custom-fields"
-import { useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
-import { Button } from "@/components/ui/button"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Input } from "@/components/ui/input"
-import {
-  Popover,
-  PopoverContent,
-  PopoverTrigger,
-} from "@/components/ui/popover"
-import { Calendar } from "@/components/ui/calendar"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Field, FieldLabel } from "@/components/ui/field"
-import { Textarea } from "@/components/ui/textarea"
-import { Spinner } from "@/components/ui/spinner"
-import { useLocalTimeZone } from "@/hooks/use-local-time-zone"
-
-type TicketCustomFieldsListProps = {
-  record?: TicketCustomFieldRecord | null
-  emptyMessage?: string
-  className?: string
-  actionSlot?: ReactNode
-}
-
-const CLEAR_SELECT_VALUE = "__clear__"
-const ISO_DATE_REGEX = /^\d{4}-\d{2}-\d{2}$/
-
-const DEFAULT_FORM: TicketFormDefinition = {
-  key: "default",
-  label: "Chamado",
-  description: "",
-  fields: [],
-}
-
-function toIsoDateString(value: unknown): string {
-  if (!value && value !== 0) return ""
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    if (!trimmed) return ""
-    if (ISO_DATE_REGEX.test(trimmed)) {
-      return trimmed
-    }
-    const parsed = new Date(trimmed)
-    return Number.isNaN(parsed.getTime()) ? "" : parsed.toISOString().slice(0, 10)
-  }
-  const date =
-    value instanceof Date
-      ? value
-      : typeof value === "number"
-        ? new Date(value)
-        : null
-  if (!date || Number.isNaN(date.getTime())) {
-    return ""
-  }
-  return date.toISOString().slice(0, 10)
-}
-
-function parseIsoDate(value: string): Date | null {
-  if (!ISO_DATE_REGEX.test(value)) return null
-  const parsed = parse(value, "yyyy-MM-dd", new Date())
-  return Number.isNaN(parsed.getTime()) ? null : parsed
-}
-
-function buildInitialValues(
-  fields: TicketFormFieldDefinition[],
-  record?: TicketCustomFieldRecord | null
-): Record<string, unknown> {
-  if (!record) return {}
-  const result: Record<string, unknown> = {}
-  for (const field of fields) {
-    const entry = record[field.key]
-    if (!entry) continue
-    const value = entry.value
-    switch (field.type) {
-      case "number":
-        result[field.id] =
-          typeof value === "number"
-            ? String(value)
-            : typeof value === "string"
-              ? value
-              : ""
-        break
-      case "date": {
-        const isoValue = toIsoDateString(value)
-        result[field.id] = isoValue
-        break
-      }
-      case "boolean":
-        if (value === null || value === undefined) {
-          result[field.id] = field.required ? false : null
-        } else {
-          result[field.id] = Boolean(value)
-        }
-        break
-      default:
-        result[field.id] = value ?? ""
-    }
-  }
-  return result
-}
-
-function isEmptyValue(value: unknown): boolean {
-  if (value === undefined || value === null) return true
-  if (typeof value === "string" && value.trim().length === 0) return true
-  return false
-}
-
-function normalizeFieldValue(
-  field: TicketFormFieldDefinition,
-  raw: unknown
-): { ok: true; value: unknown } | { ok: false; message: string } | { ok: true; skip: true } {
-  if (field.type === "boolean") {
-    if (raw === null || raw === undefined) {
-      if (field.required) {
-        return { ok: false, message: `Preencha o campo "${field.label}".` }
-      }
-      return { ok: true, skip: true }
-    }
-    return { ok: true, value: Boolean(raw) }
-  }
-
-  if (isEmptyValue(raw)) {
-    if (field.required) {
-      return { ok: false, message: `Preencha o campo "${field.label}".` }
-    }
-    return { ok: true, skip: true }
-  }
-
-  switch (field.type) {
-    case "number": {
-      const numeric = typeof raw === "number" ? raw : Number(String(raw).replace(",", "."))
-      if (!Number.isFinite(numeric)) {
-        return { ok: false, message: `Informe um valor numérico válido para "${field.label}".` }
-      }
-      return { ok: true, value: numeric }
-    }
-    case "date": {
-      const value = String(raw)
-      if (!value || Number.isNaN(Date.parse(value))) {
-        return { ok: false, message: `Selecione uma data válida para "${field.label}".` }
-      }
-      return { ok: true, value }
-    }
-    case "select": {
-      const value = String(raw)
-      if (!value) {
-        if (field.required) {
-          return { ok: false, message: `Selecione uma opção para "${field.label}".` }
-        }
-        return { ok: true, skip: true }
-      }
-      return { ok: true, value }
-    }
-    default: {
-      if (typeof raw === "string") {
-        return { ok: true, value: raw.trim() }
-      }
-      return { ok: true, value: raw }
-    }
-  }
-}
-
-export function TicketCustomFieldsList({ record, emptyMessage, className, actionSlot }: TicketCustomFieldsListProps) {
-  const entries = useMemo(() => mapTicketCustomFields(record), [record])
-  const hasAction = Boolean(actionSlot)
-
-  if (entries.length === 0) {
-    return (
-      <div className={cn("space-y-3", className)}>
-        {hasAction ? (
-          <div className="grid gap-3 sm:grid-cols-2">
-            {actionSlot}
-          </div>
-        ) : null}
-        <p className="text-sm text-neutral-500">
-          {emptyMessage ?? "Nenhum campo adicional preenchido neste chamado."}
-        </p>
-      </div>
-    )
-  }
-
-  return (
-    <div className={cn("grid gap-3 sm:grid-cols-2", className)}>
-      {hasAction ? actionSlot : null}
-      {entries.map((entry) => (
-        <div
-          key={entry.key}
-          className="rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm"
-        >
-          <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{entry.label}</p>
-          <p className="mt-1 text-sm font-semibold text-neutral-900">{entry.formattedValue}</p>
-        </div>
-      ))}
-    </div>
-  )
-}
-
-type TicketCustomFieldsSectionProps = {
-  ticket: TicketWithDetails
-  variant?: "card" | "inline"
-  className?: string
-}
-
-export function TicketCustomFieldsSection({ ticket, variant = "card", className }: TicketCustomFieldsSectionProps) {
-  const { convexUserId, role } = useAuth()
-  const canEdit = Boolean(convexUserId && (role === "admin" || role === "agent"))
-  const calendarTimeZone = useLocalTimeZone()
-
-  const viewerId = convexUserId as Id<"users"> | null
-  const tenantId = ticket.tenantId
-  const ticketCompanyId = ticket.company?.id ?? null
-
-  const ensureTicketFormDefaults = useMutation(api.tickets.ensureTicketFormDefaults)
-
-  useEffect(() => {
-    if (!canEdit || !viewerId) return
-    let cancelled = false
-    ;(async () => {
-      try {
-        await ensureTicketFormDefaults({
-          tenantId,
-          actorId: viewerId,
-        })
-      } catch (error) {
-        if (!cancelled) {
-          console.error("[ticket-custom-fields] Falha ao garantir campos padrão", error)
-        }
-      }
-    })()
-    return () => {
-      cancelled = true
-    }
-  }, [canEdit, ensureTicketFormDefaults, tenantId, viewerId])
-
-  const formsRemote = useQuery(
-    api.tickets.listTicketForms,
-    canEdit && viewerId
-      ? { tenantId, viewerId, companyId: ticketCompanyId ? (ticketCompanyId as Id<"companies">) : undefined }
-      : "skip"
-  ) as TicketFormDefinition[] | undefined
-
-  const availableForms = useMemo<TicketFormDefinition[]>(() => {
-    if (!formsRemote || formsRemote.length === 0) {
-      return [DEFAULT_FORM]
-    }
-    const hasDefault = formsRemote.some((form) => form.key === DEFAULT_FORM.key)
-    if (hasDefault) {
-      return formsRemote
-    }
-    return [DEFAULT_FORM, ...formsRemote]
-  }, [formsRemote])
-
-  const selectedForm = useMemo<TicketFormDefinition>(() => {
-    const key = ticket.formTemplate ?? "default"
-    return availableForms.find((form) => form.key === key) ?? availableForms[0] ?? DEFAULT_FORM
-  }, [availableForms, ticket.formTemplate])
-
-  const [editorOpen, setEditorOpen] = useState(false)
-  const [customFieldValues, setCustomFieldValues] = useState<Record<string, unknown>>({})
-  const [openCalendarField, setOpenCalendarField] = useState<string | null>(null)
-  const [isSaving, setIsSaving] = useState(false)
-  const [validationError, setValidationError] = useState<string | null>(null)
-
-  // Usa ticket.customFields diretamente (Convex atualiza automaticamente)
-  const initialValues = useMemo(
-    () => buildInitialValues(selectedForm.fields, ticket.customFields),
-    [selectedForm.fields, ticket.customFields]
-  )
-
-  // Funcao para abrir o editor e resetar os valores
-  const openEditor = () => {
-    setCustomFieldValues(initialValues)
-    setValidationError(null)
-    setEditorOpen(true)
-  }
-
-  const updateCustomFields = useMutation(api.tickets.updateCustomFields)
-
-  const handleFieldChange = (field: TicketFormFieldDefinition, value: unknown) => {
-    setCustomFieldValues((previous) => ({
-      ...previous,
-      [field.id]: value,
-    }))
-  }
-
-  const handleClearField = (fieldId: string) => {
-    setCustomFieldValues((previous) => {
-      const next = { ...previous }
-      delete next[fieldId]
-      return next
-    })
-  }
-
-  const handleSubmit = async () => {
-    if (!viewerId) return
-    const payload: Array<{ fieldId: Id<"ticketFields">; value: unknown }> = []
-
-    for (const field of selectedForm.fields) {
-      const raw = customFieldValues[field.id]
-      const normalized = normalizeFieldValue(field, raw)
-      if (!normalized.ok) {
-        if ("message" in normalized) {
-          setValidationError(normalized.message)
-        }
-        return
-      }
-      if ("skip" in normalized && normalized.skip) {
-        continue
-      }
-      payload.push({
-        fieldId: field.id as Id<"ticketFields">,
-        value: "value" in normalized ? normalized.value : null,
-      })
-    }
-
-    setIsSaving(true)
-    setValidationError(null)
-    try {
-      await updateCustomFields({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: viewerId,
-        fields: payload,
-      })
-      toast.success("Campos personalizados atualizados!", { id: "ticket-custom-fields" })
-      setEditorOpen(false)
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível atualizar os campos personalizados.", { id: "ticket-custom-fields" })
-    } finally {
-      setIsSaving(false)
-    }
-  }
-
-  const hasConfiguredFields = selectedForm.fields.length > 0
-
-  const editActionSlot =
-    canEdit && hasConfiguredFields ? (
-      <button
-        type="button"
-        onClick={openEditor}
-        className="flex h-full min-h-[88px] w-full flex-col items-start justify-center gap-1 rounded-2xl border-2 border-dashed border-slate-300 bg-slate-50/60 px-4 py-3 text-left text-sm font-semibold text-neutral-700 transition hover:border-slate-400 hover:bg-white"
-      >
-        <span className="inline-flex items-center gap-2 text-sm font-semibold text-neutral-900">
-          <Pencil className="size-3.5 text-neutral-500" />
-          Editar campos
-        </span>
-        <span className="text-xs font-medium text-neutral-500">Atualize informações personalizadas deste ticket.</span>
-      </button>
-    ) : null
-
-  const dialog = (
-    <Dialog open={editorOpen} onOpenChange={setEditorOpen}>
-      <DialogContent className="max-w-3xl gap-4">
-        <DialogHeader>
-          <DialogTitle>Editar campos personalizados</DialogTitle>
-          <DialogDescription>
-            Atualize os campos adicionais deste chamado. Os campos obrigatórios devem ser preenchidos.
-          </DialogDescription>
-        </DialogHeader>
-        {hasConfiguredFields ? (
-          <div className="grid gap-4 rounded-2xl border border-slate-200 bg-white px-4 py-4 sm:grid-cols-2">
-            <p className="text-sm font-semibold text-neutral-800 sm:col-span-2">Informações adicionais</p>
-            {selectedForm.fields.map((field) => renderFieldEditor(field))}
-          </div>
-        ) : (
-          <p className="text-sm text-neutral-500">Nenhum campo configurado ainda.</p>
-        )}
-        {validationError ? <p className="text-sm font-semibold text-rose-600">{validationError}</p> : null}
-        <DialogFooter className="flex flex-col gap-2 sm:flex-row">
-          <Button type="button" variant="outline" onClick={() => setEditorOpen(false)} disabled={isSaving}>
-            Cancelar
-          </Button>
-          <Button onClick={handleSubmit} disabled={isSaving}>
-            {isSaving ? "Salvando..." : "Salvar alterações"}
-          </Button>
-        </DialogFooter>
-      </DialogContent>
-    </Dialog>
-  )
-
-  const listClassName = cn(variant === "inline" ? "sm:col-span-2 lg:col-span-3" : "", className)
-
-  if (variant === "inline") {
-    return (
-      <>
-        <TicketCustomFieldsList
-          record={ticket.customFields}
-          emptyMessage="Nenhum campo adicional preenchido neste chamado."
-          actionSlot={editActionSlot}
-          className={listClassName}
-        />
-        {dialog}
-      </>
-    )
-  }
-
-  return (
-    <section className={cn("space-y-3", className)}>
-      <div className="flex flex-wrap items-center gap-2">
-        <h3 className="text-sm font-semibold text-neutral-900">Informações adicionais</h3>
-      </div>
-      <TicketCustomFieldsList
-        record={ticket.customFields}
-        emptyMessage="Nenhum campo adicional preenchido neste chamado."
-        actionSlot={editActionSlot}
-      />
-      {dialog}
-    </section>
-  )
-
-function renderFieldEditor(field: TicketFormFieldDefinition) {
-  const value = customFieldValues[field.id]
-  const fieldId = `ticket-custom-field-${field.id}`
-  const isTextarea =
-    field.type === "text" && (field.key.includes("observacao") || field.key.includes("permissao"))
-  const spanClass =
-    field.type === "boolean" || field.type === "date" || isTextarea ? "sm:col-span-2" : ""
-  const helpText = field.description ? (
-    <p className="text-xs text-neutral-500">{field.description}</p>
-  ) : null
-
-  if (field.type === "boolean") {
-    const isIndeterminate = value === null || value === undefined
-    return (
-      <div
-        key={field.id}
-        className={cn(
-          "flex items-start gap-3 rounded-lg border border-slate-200 bg-slate-50 px-3 py-2",
-          spanClass
-        )}
-      >
-        <input
-          id={fieldId}
-          type="checkbox"
-          className="mt-1 size-4 rounded border border-slate-300 text-[#00d6eb] focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#00d6eb]/40"
-          checked={Boolean(value)}
-          ref={(element) => {
-            if (!element) return
-            element.indeterminate = isIndeterminate
-          }}
-          onChange={(event) => handleFieldChange(field, event.target.checked)}
-        />
-        <div className="flex flex-1 flex-col gap-1">
-          <label htmlFor={fieldId} className="text-sm font-medium text-neutral-800">
-            {field.label} {field.required ? <span className="text-destructive">*</span> : null}
-          </label>
-          {helpText}
-          {!field.required ? (
-            <button
-              type="button"
-              className="inline-flex items-center gap-1 text-xs font-medium text-neutral-500 transition hover:text-neutral-700"
-              onClick={() => handleClearField(field.id)}
-            >
-              <X className="size-3" />
-              Remover valor
-            </button>
-          ) : null}
-        </div>
-      </div>
-    )
-  }
-
-  if (field.type === "select") {
-    return (
-      <Field key={field.id} className={cn("gap-1.5", spanClass)}>
-        <FieldLabel className="flex items-center gap-1">
-          {field.label} {field.required ? <span className="text-destructive">*</span> : null}
-        </FieldLabel>
-        <Select
-          value={typeof value === "string" ? value : ""}
-          onValueChange={(selected) => {
-            if (selected === CLEAR_SELECT_VALUE) {
-              handleClearField(field.id)
-              return
-            }
-            handleFieldChange(field, selected)
-          }}
-        >
-          <SelectTrigger>
-            <SelectValue placeholder="Selecione" />
-          </SelectTrigger>
-          <SelectContent className="max-h-60 overflow-y-auto rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
-            {!field.required ? (
-              <SelectItem value={CLEAR_SELECT_VALUE} className="text-neutral-500">
-                Limpar seleção
-              </SelectItem>
-            ) : null}
-            {field.options.map((option) => (
-              <SelectItem key={option.value} value={option.value}>
-                {option.label}
-              </SelectItem>
-            ))}
-          </SelectContent>
-        </Select>
-        {helpText}
-      </Field>
-    )
-  }
-
-  if (field.type === "number") {
-    return (
-      <Field key={field.id} className={cn("gap-1.5", spanClass)}>
-        <FieldLabel className="flex items-center gap-1">
-          {field.label} {field.required ? <span className="text-destructive">*</span> : null}
-        </FieldLabel>
-        <Input
-          type="number"
-          value={typeof value === "number" || typeof value === "string" ? String(value) : ""}
-          onChange={(event) => handleFieldChange(field, event.target.value)}
-          placeholder="0"
-          className="rounded-lg border border-slate-300"
-        />
-        {helpText}
-      </Field>
-    )
-  }
-
-  if (field.type === "date") {
-    const isoValue = toIsoDateString(value)
-    const parsedDate = isoValue ? parseIsoDate(isoValue) : null
-    return (
-      <Field key={field.id} className={cn("flex flex-col gap-1.5", spanClass)}>
-        <FieldLabel className="flex items-center gap-1">
-          {field.label} {field.required ? <span className="text-destructive">*</span> : null}
-        </FieldLabel>
-        <Popover
-          open={openCalendarField === field.id}
-          onOpenChange={(open) => setOpenCalendarField(open ? field.id : null)}
-        >
-          <PopoverTrigger asChild>
-            <Button
-              type="button"
-              variant="outline"
-              className={cn(
-                "justify-between rounded-lg border border-slate-300 text-left font-normal",
-                !parsedDate && "text-muted-foreground"
-              )}
-            >
-              {parsedDate ? (
-                format(parsedDate, "dd/MM/yyyy", { locale: ptBR })
-              ) : (
-                <span>Selecionar data</span>
-              )}
-              <CalendarIcon className="ml-2 size-4 opacity-50" />
-            </Button>
-          </PopoverTrigger>
-          <PopoverContent align="start" className="w-auto rounded-xl border border-slate-200 bg-white p-0 shadow-md">
-            <Calendar
-              mode="single"
-              selected={parsedDate ?? undefined}
-              onSelect={(date) => {
-                handleFieldChange(field, date ? format(date, "yyyy-MM-dd") : "")
-                setOpenCalendarField(null)
-              }}
-              timeZone={calendarTimeZone}
-            />
-          </PopoverContent>
-        </Popover>
-        {helpText}
-      </Field>
-    )
-  }
-
-  if (field.type === "text" && !isTextarea) {
-    return (
-      <Field key={field.id} className={cn("gap-1.5", spanClass)}>
-        <FieldLabel className="flex items-center gap-1">
-          {field.label} {field.required ? <span className="text-destructive">*</span> : null}
-        </FieldLabel>
-        <Input
-          type="text"
-          value={typeof value === "string" ? value : ""}
-          onChange={(event) => handleFieldChange(field, event.target.value)}
-          className="rounded-lg border border-slate-300"
-        />
-        {helpText}
-      </Field>
-    )
-  }
-
-  return (
-    <Field key={field.id} className={cn("gap-1.5", spanClass)}>
-      <FieldLabel className="flex items-center gap-1">
-        {field.label} {field.required ? <span className="text-destructive">*</span> : null}
-      </FieldLabel>
-      <Textarea
-        value={typeof value === "string" ? value : ""}
-        onChange={(event) => handleFieldChange(field, event.target.value)}
-        className="min-h-[88px] resize-none rounded-lg border border-slate-300"
-      />
-      {helpText}
-    </Field>
-  )
-}
-
-}
diff --git a/src/components/tickets/ticket-detail-view.tsx b/src/components/tickets/ticket-detail-view.tsx
deleted file mode 100644
index a072eeb..0000000
--- a/src/components/tickets/ticket-detail-view.tsx
+++ /dev/null
@@ -1,168 +0,0 @@
-"use client";
-
-import { useEffect, useState } from "react";
-import { useQuery } from "convex/react";
-import { formatDistanceToNow } from "date-fns";
-import { ptBR } from "date-fns/locale";
-import { api } from "@/convex/_generated/api";
-import { DEFAULT_TENANT_ID } from "@/lib/constants";
-import { mapTicketWithDetailsFromServer } from "@/lib/mappers/ticket";
-import type { Id } from "@/convex/_generated/dataModel";
-import type { TicketWithDetails } from "@/lib/schemas/ticket";
-import { Card, CardContent } from "@/components/ui/card";
-import { Skeleton } from "@/components/ui/skeleton";
-import { Button } from "@/components/ui/button";
-import { TicketComments } from "@/components/tickets/ticket-comments.rich";
-import { TicketDetailsPanel } from "@/components/tickets/ticket-details-panel";
-import { TicketSummaryHeader } from "@/components/tickets/ticket-summary-header";
-import { TicketTimeline } from "@/components/tickets/ticket-timeline";
-import { TicketCsatCard } from "@/components/tickets/ticket-csat-card";
-import { TicketChatHistory } from "@/components/tickets/ticket-chat-history";
-import { TicketChecklistCard } from "@/components/tickets/ticket-checklist-card";
-import { useAuth } from "@/lib/auth-client";
-
-export function TicketDetailView({ id }: { id: string }) {
-  const { convexUserId } = useAuth();
-  const canLoadTicket = Boolean(convexUserId);
-  const t = useQuery(
-    api.tickets.getById,
-    canLoadTicket
-      ? {
-          tenantId: DEFAULT_TENANT_ID,
-          id: id as Id<"tickets">,
-          viewerId: convexUserId as Id<"users">,
-        }
-      : "skip"
-  );
-  const isLoading = !convexUserId || t === undefined;
-
-  if (isLoading) {
-    return (
-      <div className="flex flex-col gap-6 px-4 lg:px-6">
-        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-          <CardContent className="space-y-3 p-6">
-            <div className="flex items-center gap-2"><Skeleton className="h-5 w-24" /><Skeleton className="h-5 w-20" /></div>
-            <Skeleton className="h-7 w-2/3" />
-            <Skeleton className="h-4 w-1/2" />
-          </CardContent>
-        </Card>
-        <div className="grid gap-6 lg:grid-cols-[2fr_1fr]">
-          <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-            <CardContent className="space-y-4 p-6">
-              {Array.from({ length: 3 }).map((_, i) => (
-                <div key={i} className="space-y-2">
-                  <div className="flex items-center gap-2"><Skeleton className="h-4 w-28" /><Skeleton className="h-3 w-24" /></div>
-                  <Skeleton className="h-16 w-full" />
-                </div>
-              ))}
-            </CardContent>
-          </Card>
-          <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-            <CardContent className="space-y-3 p-6">
-              {Array.from({ length: 5 }).map((_, i) => (<Skeleton key={i} className="h-3 w-full" />))}
-            </CardContent>
-          </Card>
-        </div>
-      </div>
-    );
-  }
-
-  if (!t) {
-    return (
-      <div className="flex flex-col gap-6 px-4 lg:px-6">
-        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-          <CardContent className="space-y-3 p-6">
-            <p className="text-base font-semibold text-neutral-900">Ticket não encontrado</p>
-            <p className="text-sm text-neutral-600">O ticket solicitado não existe ou você não tem permissão para visualizá-lo.</p>
-          </CardContent>
-        </Card>
-      </div>
-    );
-  }
-
-  const ticket = mapTicketWithDetailsFromServer(t as unknown) as TicketWithDetails | null;
-
-  if (!ticket) {
-    return (
-      <div className="flex flex-col gap-6 px-4 lg:px-6">
-        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-          <CardContent className="space-y-3 p-6">
-            <p className="text-base font-semibold text-neutral-900">Ticket não encontrado</p>
-            <p className="text-sm text-neutral-600">O ticket solicitado não existe ou você não tem permissão para visualizá-lo.</p>
-          </CardContent>
-        </Card>
-      </div>
-    );
-  }
-
-  const handlePrioritizeClick = () => {
-    if (typeof window === "undefined") return;
-    const anchor = document.getElementById("ticket-summary-header");
-    anchor?.scrollIntoView({ behavior: "smooth", block: "start" });
-  };
-
-  return (
-    <div className="flex flex-col gap-6 px-4 lg:px-6">
-      <TicketSlaBanner ticket={ticket} onPrioritize={handlePrioritizeClick} />
-      <TicketSummaryHeader ticket={ticket} />
-      <TicketCsatCard ticket={ticket} />
-      <div className="grid gap-6 lg:grid-cols-[2fr_1fr]">
-        <div className="space-y-6">
-          <TicketChecklistCard ticket={ticket} />
-          <TicketComments ticket={ticket} />
-          <TicketTimeline ticket={ticket} />
-          <TicketChatHistory ticketId={id} />
-        </div>
-        <TicketDetailsPanel ticket={ticket} />
-      </div>
-    </div>
-  );
-}
-
-const SLA_WARNING_THRESHOLD_MS = 1000 * 60 * 60 * 4;
-
-function TicketSlaBanner({ ticket, onPrioritize }: { ticket: TicketWithDetails; onPrioritize: () => void }) {
-  const [now, setNow] = useState(Date.now());
-
-  useEffect(() => {
-    const id = setInterval(() => setNow(Date.now()), 60000);
-    return () => clearInterval(id);
-  }, []);
-
-  const dueAtDate = ticket.dueAt ? new Date(ticket.dueAt) : null;
-  if (!dueAtDate || ticket.status === "RESOLVED") {
-    return null;
-  }
-
-  const diff = dueAtDate.getTime() - now;
-  const isOverdue = diff <= 0;
-  const isNearThreshold = diff > 0 && diff <= SLA_WARNING_THRESHOLD_MS;
-
-  if (!isOverdue && !isNearThreshold) {
-    return null;
-  }
-
-  const label = isOverdue
-    ? `SLA vencido ${formatDistanceToNow(dueAtDate, { addSuffix: true, locale: ptBR })}`
-    : `Faltam ${formatDistanceToNow(dueAtDate, { locale: ptBR })} para o SLA`;
-
-  const containerClasses = isOverdue
-    ? "border-rose-200 bg-rose-50 text-rose-900"
-    : "border-amber-200 bg-amber-50 text-amber-900";
-
-  const buttonVariant = isOverdue ? "destructive" : "outline";
-
-  return (
-    <div
-      className={`flex flex-col gap-3 rounded-2xl border px-4 py-4 shadow-sm sm:flex-row sm:items-center sm:justify-between ${containerClasses}`}
-    >
-      <div>
-        <p className="text-sm font-semibold">{isOverdue ? "SLA em atraso" : "SLA em risco"}</p>
-        <p className="text-sm">{label}</p>
-      </div>
-      <Button variant={buttonVariant as "destructive" | "outline"} onClick={onPrioritize} className="w-full sm:w-auto">
-        Priorizar atendimento
-      </Button>
-    </div>
-  );
-}
diff --git a/src/components/tickets/ticket-details-panel.tsx b/src/components/tickets/ticket-details-panel.tsx
deleted file mode 100644
index 563e4a9..0000000
--- a/src/components/tickets/ticket-details-panel.tsx
+++ /dev/null
@@ -1,649 +0,0 @@
-import { useMemo, useState } from "react"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { MonitorSmartphone } from "lucide-react"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import type { TicketWithDetails } from "@/lib/schemas/ticket"
-import { useAuth } from "@/lib/auth-client"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { getTicketStatusLabel, getTicketStatusSummaryTone } from "@/lib/ticket-status-style"
-import { Badge } from "@/components/ui/badge"
-import { cn } from "@/lib/utils"
-import { getSlaDisplayStatus, getSlaDueDate, type SlaDisplayStatus } from "@/lib/sla-utils"
-import { Button } from "@/components/ui/button"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { useTicketRemoteAccess } from "@/hooks/use-ticket-remote-access"
-import { PrioritySelect } from "@/components/tickets/priority-select"
-import { StatusSelect } from "@/components/tickets/status-select"
-
-interface TicketDetailsPanelProps {
-  ticket: TicketWithDetails
-}
-
-type SummaryTone = "default" | "info" | "warning" | "success" | "muted" | "danger" | "primary"
-
-const priorityLabel: Record<TicketWithDetails["priority"], string> = {
-  LOW: "Baixa",
-  MEDIUM: "Média",
-  HIGH: "Alta",
-  URGENT: "Urgente",
-}
-
-const priorityTone: Record<TicketWithDetails["priority"], SummaryTone> = {
-  LOW: "muted",
-  MEDIUM: "info",
-  HIGH: "warning",
-  URGENT: "danger",
-}
-
-const slaStatusTone: Record<Exclude<SlaDisplayStatus, "n/a">, { label: string; className: string }> = {
-  on_track: { label: "No prazo", className: "text-emerald-600" },
-  at_risk: { label: "Em risco", className: "text-amber-600" },
-  breached: { label: "Violado", className: "text-rose-600" },
-  met: { label: "Concluído", className: "text-emerald-600" },
-}
-
-function formatDuration(ms?: number | null) {
-  if (!ms || ms <= 0) return "0s"
-  const totalSeconds = Math.floor(ms / 1000)
-  const hours = Math.floor(totalSeconds / 3600)
-  const minutes = Math.floor((totalSeconds % 3600) / 60)
-  const seconds = totalSeconds % 60
-  if (hours > 0) {
-    return `${hours}h ${minutes.toString().padStart(2, "0")}m`
-  }
-  if (minutes > 0) {
-    return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
-  }
-  return `${seconds}s`
-}
-
-function formatMinutes(value?: number | null) {
-  if (value === null || value === undefined) return "—"
-  return `${value} min`
-}
-
-function formatSlaTarget(value?: number | null, mode?: string) {
-  if (!value) return "—"
-  if (value < 60) return `${value} min${mode === "business" ? " úteis" : ""}`
-  const hours = Math.floor(value / 60)
-  const minutes = value % 60
-  if (minutes === 0) {
-    return `${hours}h${mode === "business" ? " úteis" : ""}`
-  }
-  return `${hours}h ${minutes}m${mode === "business" ? " úteis" : ""}`
-}
-
-function getSlaStatusDisplay(status: SlaDisplayStatus) {
-  const normalized = status === "n/a" ? "on_track" : status
-  return slaStatusTone[normalized as Exclude<SlaDisplayStatus, "n/a">]
-}
-
-type SummaryChipConfig = {
-  key: string
-  label: string
-  value: string
-  tone: SummaryTone
-  labelClassName?: string
-}
-
-export function TicketDetailsPanel({ ticket }: TicketDetailsPanelProps) {
-  const { convexUserId, isStaff } = useAuth()
-  const {
-    canShowRemoteAccess,
-    primaryRemoteAccess,
-    connect: handleRemoteConnect,
-    hostname: remoteHostname,
-  } = useTicketRemoteAccess(ticket)
-
-  const canEdit = isStaff && !!convexUserId
-
-  // Mutations para edição
-  const updateStatus = useMutation(api.tickets.updateStatus)
-  const updatePriority = useMutation(api.tickets.updatePriority)
-  const changeQueue = useMutation(api.tickets.changeQueue)
-  const changeAssignee = useMutation(api.tickets.changeAssignee)
-
-  // Queries para opções (só carrega se usuário é staff e pode editar)
-  const queues = useQuery(
-    api.queues.listForStaff,
-    canEdit && convexUserId ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const agents = useQuery(
-    api.users.listAgents,
-    canEdit ? { tenantId: ticket.tenantId } : "skip"
-  )
-
-  // Estados para popovers
-  const [statusOpen, setStatusOpen] = useState(false)
-  const [priorityOpen, setPriorityOpen] = useState(false)
-  const [queueOpen, setQueueOpen] = useState(false)
-  const [assigneeOpen, setAssigneeOpen] = useState(false)
-
-  // Handlers de edição
-  const handleStatusChange = async (newStatus: string) => {
-    if (!convexUserId) return
-    try {
-      await updateStatus({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: convexUserId as Id<"users">,
-        status: newStatus,
-      })
-      setStatusOpen(false)
-      toast.success("Status atualizado")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Erro ao atualizar status")
-    }
-  }
-
-  const handlePriorityChange = async (newPriority: string) => {
-    if (!convexUserId) return
-    try {
-      await updatePriority({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: convexUserId as Id<"users">,
-        priority: newPriority,
-      })
-      setPriorityOpen(false)
-      toast.success("Prioridade atualizada")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Erro ao atualizar prioridade")
-    }
-  }
-
-  const handleQueueChange = async (newQueue: string) => {
-    if (!convexUserId) return
-    try {
-      await changeQueue({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: convexUserId as Id<"users">,
-        queueId: newQueue === "__none__" ? undefined : (newQueue as Id<"queues">),
-      })
-      setQueueOpen(false)
-      toast.success("Fila atualizada")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Erro ao atualizar fila")
-    }
-  }
-
-  const handleAssigneeChange = async (newAssignee: string) => {
-    if (!convexUserId) return
-    try {
-      await changeAssignee({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: convexUserId as Id<"users">,
-        assigneeId: newAssignee === "__none__" ? undefined : (newAssignee as Id<"users">),
-      })
-      setAssigneeOpen(false)
-      toast.success("Responsável atualizado")
-    } catch (error) {
-      toast.error(error instanceof Error ? error.message : "Erro ao atualizar responsável")
-    }
-  }
-
-  const isAvulso = Boolean(ticket.company?.isAvulso)
-  const companyLabel = ticket.company?.name ?? (isAvulso ? "Cliente avulso" : "Sem empresa vinculada")
-  const responseStatus = getSlaDisplayStatus(ticket, "response")
-  const solutionStatus = getSlaDisplayStatus(ticket, "solution")
-  const responseDue = getSlaDueDate(ticket, "response")
-  const solutionDue = getSlaDueDate(ticket, "solution")
-
-  const summaryChips = useMemo(() => {
-    const chips: SummaryChipConfig[] = [
-      {
-        key: "queue",
-        label: "Fila",
-        value: ticket.queue ?? "Sem fila",
-        tone: ticket.queue ? "default" : "muted",
-      },
-      {
-        key: "company",
-        label: "Empresa",
-        value: companyLabel,
-        tone: isAvulso ? "warning" : "default",
-      },
-      {
-        key: "status",
-        label: "Status",
-        value: getTicketStatusLabel(ticket.status) ?? ticket.status,
-        tone: getTicketStatusSummaryTone(ticket.status) as SummaryTone,
-      },
-      {
-        key: "priority",
-        label: "Prioridade",
-        value: priorityLabel[ticket.priority] ?? ticket.priority,
-        tone: priorityTone[ticket.priority] ?? "default",
-      },
-      {
-        key: "assignee",
-        label: "Responsável",
-        value: ticket.assignee?.name ?? "Não atribuído",
-        tone: ticket.assignee ? "default" : "muted",
-      },
-    ]
-    if (ticket.formTemplateLabel) {
-      chips.splice(Math.min(chips.length, 5), 0, {
-        key: "formTemplate",
-        label: "Fluxo",
-        value: ticket.formTemplateLabel,
-        tone: "primary",
-        labelClassName: "text-white",
-      })
-    }
-    return chips
-  }, [companyLabel, isAvulso, ticket.assignee, ticket.formTemplateLabel, ticket.priority, ticket.queue, ticket.status])
-
-  const agentTotals = useMemo(() => {
-    const totals = ticket.workSummary?.perAgentTotals ?? []
-    return totals
-      .map((item) => ({
-        agentId: String(item.agentId),
-        agentName: item.agentName ?? null,
-        totalWorkedMs: item.totalWorkedMs ?? 0,
-        internalWorkedMs: item.internalWorkedMs ?? 0,
-        externalWorkedMs: item.externalWorkedMs ?? 0,
-      }))
-      .sort((a, b) => b.totalWorkedMs - a.totalWorkedMs)
-  }, [ticket.workSummary?.perAgentTotals])
-
-  return (
-    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardHeader className="px-4 pb-3">
-        <div className="flex items-start justify-between gap-3">
-          <div className="space-y-1">
-            <CardTitle className="text-lg font-semibold text-neutral-900">Detalhes</CardTitle>
-            <CardDescription className="text-sm text-neutral-500">
-              Resumo do ticket, métricas de SLA, tempo dedicado e campos personalizados.
-            </CardDescription>
-          </div>
-          {isAvulso ? (
-            <Badge className="h-7 rounded-full border border-amber-200 bg-amber-50 px-3 text-xs font-semibold uppercase tracking-wide text-amber-700">
-              Cliente avulso
-            </Badge>
-          ) : null}
-        </div>
-      </CardHeader>
-      <CardContent className="space-y-6 px-4 pb-6">
-        <section className="space-y-3">
-          <h3 className="text-sm font-semibold text-neutral-900">Resumo</h3>
-          <div className="grid gap-3 sm:grid-cols-2">
-            {/* Fila - editável */}
-            {canEdit ? (
-              <Popover open={queueOpen} onOpenChange={setQueueOpen}>
-                <PopoverTrigger asChild>
-                  <button type="button" className="text-left w-full">
-                    <SummaryChip
-                      label="Fila"
-                      value={ticket.queue ?? "Sem fila"}
-                      tone={ticket.queue ? "default" : "muted"}
-                      editable
-                    />
-                  </button>
-                </PopoverTrigger>
-                <PopoverContent className="w-64 p-0" align="start" sideOffset={4}>
-                  <div className="p-3 space-y-2">
-                    <p className="text-xs font-medium text-neutral-500 uppercase tracking-wide">Alterar fila</p>
-                    <Select
-                      value={queues?.find((q) => q.name === ticket.queue)?.id ?? "__none__"}
-                      onValueChange={handleQueueChange}
-                    >
-                      <SelectTrigger className="h-10 bg-white">
-                        <SelectValue placeholder="Selecione a fila" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value="__none__">Sem fila</SelectItem>
-                        {queues?.map((q) => (
-                          <SelectItem key={q.id} value={q.id}>{q.name}</SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                </PopoverContent>
-              </Popover>
-            ) : (
-              <SummaryChip label="Fila" value={ticket.queue ?? "Sem fila"} tone={ticket.queue ? "default" : "muted"} />
-            )}
-
-            {/* Empresa - não editável */}
-            <SummaryChip
-              label="Empresa"
-              value={companyLabel}
-              tone={isAvulso ? "warning" : "default"}
-            />
-
-            {/* Status - editável */}
-            {canEdit ? (
-              <Popover open={statusOpen} onOpenChange={setStatusOpen}>
-                <PopoverTrigger asChild>
-                  <button type="button" className="text-left w-full">
-                    <SummaryChip
-                      label="Status"
-                      value={getTicketStatusLabel(ticket.status) ?? ticket.status}
-                      tone={getTicketStatusSummaryTone(ticket.status) as SummaryTone}
-                      editable
-                    />
-                  </button>
-                </PopoverTrigger>
-                <PopoverContent className="w-64 p-0" align="start" sideOffset={4}>
-                  <div className="p-3 space-y-2">
-                    <p className="text-xs font-medium text-neutral-500 uppercase tracking-wide">Alterar status</p>
-                    <StatusSelect value={ticket.status} onValueChange={handleStatusChange} />
-                  </div>
-                </PopoverContent>
-              </Popover>
-            ) : (
-              <SummaryChip
-                label="Status"
-                value={getTicketStatusLabel(ticket.status) ?? ticket.status}
-                tone={getTicketStatusSummaryTone(ticket.status) as SummaryTone}
-              />
-            )}
-
-            {/* Prioridade - editável */}
-            {canEdit ? (
-              <Popover open={priorityOpen} onOpenChange={setPriorityOpen}>
-                <PopoverTrigger asChild>
-                  <button type="button" className="text-left w-full">
-                    <SummaryChip
-                      label="Prioridade"
-                      value={priorityLabel[ticket.priority] ?? ticket.priority}
-                      tone={priorityTone[ticket.priority] ?? "default"}
-                      editable
-                    />
-                  </button>
-                </PopoverTrigger>
-                <PopoverContent className="w-64 p-0" align="start" sideOffset={4}>
-                  <div className="p-3 space-y-2">
-                    <p className="text-xs font-medium text-neutral-500 uppercase tracking-wide">Alterar prioridade</p>
-                    <PrioritySelect value={ticket.priority} onValueChange={handlePriorityChange} />
-                  </div>
-                </PopoverContent>
-              </Popover>
-            ) : (
-              <SummaryChip
-                label="Prioridade"
-                value={priorityLabel[ticket.priority] ?? ticket.priority}
-                tone={priorityTone[ticket.priority] ?? "default"}
-              />
-            )}
-
-            {/* Responsável - editável */}
-            {canEdit ? (
-              <Popover open={assigneeOpen} onOpenChange={setAssigneeOpen}>
-                <PopoverTrigger asChild>
-                  <button type="button" className="text-left w-full">
-                    <SummaryChip
-                      label="Responsável"
-                      value={ticket.assignee?.name ?? "Não atribuído"}
-                      tone={ticket.assignee ? "default" : "muted"}
-                      editable
-                    />
-                  </button>
-                </PopoverTrigger>
-                <PopoverContent className="w-64 p-0" align="start" sideOffset={4}>
-                  <div className="p-3 space-y-2">
-                    <p className="text-xs font-medium text-neutral-500 uppercase tracking-wide">Alterar responsavel</p>
-                    <Select value={ticket.assignee?.id ?? "__none__"} onValueChange={handleAssigneeChange}>
-                      <SelectTrigger className="h-10 bg-white">
-                        <SelectValue placeholder="Selecione o responsavel" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value="__none__">Nao atribuido</SelectItem>
-                        {agents?.map((a) => (
-                          <SelectItem key={a._id} value={a._id}>{a.name}</SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                </PopoverContent>
-              </Popover>
-            ) : (
-              <SummaryChip
-                label="Responsável"
-                value={ticket.assignee?.name ?? "Não atribuído"}
-                tone={ticket.assignee ? "default" : "muted"}
-              />
-            )}
-
-            {/* Fluxo - não editável */}
-            {ticket.formTemplateLabel && (
-              <SummaryChip
-                label="Fluxo"
-                value={ticket.formTemplateLabel}
-                tone="primary"
-                labelClassName="text-white"
-              />
-            )}
-          </div>
-        </section>
-
-        {canShowRemoteAccess ? (
-          <section className="space-y-3">
-            <h3 className="text-sm font-semibold text-neutral-900">Acesso remoto</h3>
-            {primaryRemoteAccess ? (
-              <div className="flex flex-wrap items-center justify-between gap-3 rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm">
-                <div className="space-y-1 text-sm text-neutral-700">
-                  <p className="font-medium text-neutral-900">
-                    Conecte-se remotamente à máquina vinculada a este ticket.
-                  </p>
-                  {remoteHostname ? (
-                    <p className="text-xs text-neutral-500">Host: {remoteHostname}</p>
-                  ) : null}
-                  {primaryRemoteAccess.identifier ? (
-                    <p className="text-xs text-neutral-500">ID RustDesk: {primaryRemoteAccess.identifier}</p>
-                  ) : null}
-                </div>
-                <Button
-                  type="button"
-                  variant="outline"
-                  size="sm"
-                  className="inline-flex items-center gap-2 border-slate-300 bg-white text-sm font-semibold text-slate-800 shadow-sm hover:border-slate-400 hover:bg-slate-50"
-                  onClick={handleRemoteConnect}
-                >
-                  <MonitorSmartphone className="size-4 text-slate-700" />
-                  Acessar remoto
-                </Button>
-              </div>
-            ) : (
-              <p className="text-xs text-neutral-500">
-                Nenhum acesso remoto RustDesk está cadastrado para a máquina deste ticket.
-              </p>
-            )}
-          </section>
-        ) : null}
-
-        <section className="space-y-3">
-          <div className="flex flex-wrap items-center justify-between gap-2">
-            <h3 className="text-sm font-semibold text-neutral-900">SLA & métricas</h3>
-            {ticket.slaSnapshot ? (
-              <span className="text-xs font-medium text-neutral-500">
-                {ticket.slaSnapshot.categoryName ?? "Configuração personalizada"}
-              </span>
-            ) : null}
-          </div>
-          <div className="grid gap-3 md:grid-cols-2">
-            <div className="rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm">
-              <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Política de SLA</p>
-              {ticket.slaSnapshot ? (
-                <div className="mt-3 space-y-4 text-sm text-neutral-700">
-                  <div>
-                    <span className="text-xs text-neutral-500">Categoria</span>
-                    <p className="font-semibold text-neutral-900">{ticket.slaSnapshot.categoryName ?? "Categoria padrão"}</p>
-                    <p className="text-xs text-neutral-500">
-                      Prioridade: {priorityLabel[ticket.priority] ?? ticket.priority}
-                    </p>
-                  </div>
-                  <div className="grid gap-3 sm:grid-cols-2">
-                    <SlaMetric
-                      label="Resposta"
-                      target={formatSlaTarget(ticket.slaSnapshot.responseTargetMinutes, ticket.slaSnapshot.responseMode)}
-                      dueDate={responseDue}
-                      status={responseStatus}
-                    />
-                    <SlaMetric
-                      label="Resolução"
-                      target={formatSlaTarget(ticket.slaSnapshot.solutionTargetMinutes, ticket.slaSnapshot.solutionMode)}
-                      dueDate={solutionDue}
-                      status={solutionStatus}
-                    />
-                  </div>
-                </div>
-              ) : (
-                <p className="mt-3 text-sm text-neutral-600">Sem política de SLA atribuída.</p>
-              )}
-            </div>
-            <div className="rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm">
-              <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Métricas</p>
-              {ticket.metrics ? (
-                <div className="mt-3 space-y-2 text-sm text-neutral-700">
-                  <div className="flex items-center justify-between gap-4">
-                    <span className="text-xs text-neutral-500">Tempo aguardando</span>
-                    <span className="text-sm font-semibold text-neutral-900">
-                      {formatMinutes(ticket.metrics.timeWaitingMinutes)}
-                    </span>
-                  </div>
-                  <div className="flex items-center justify-between gap-4">
-                    <span className="text-xs text-neutral-500">Tempo aberto</span>
-                    <span className="text-sm font-semibold text-neutral-900">
-                      {formatMinutes(ticket.metrics.timeOpenedMinutes)}
-                    </span>
-                  </div>
-                </div>
-              ) : (
-                <p className="mt-3 text-sm text-neutral-600">Sem dados registrados ainda.</p>
-              )}
-            </div>
-          </div>
-        </section>
-
-        <section className="space-y-3">
-          <h3 className="text-sm font-semibold text-neutral-900">Tempo por agente</h3>
-          {agentTotals.length > 0 ? (
-            <div className="grid gap-2">
-              {agentTotals.map((agent) => (
-                <div
-                  key={agent.agentId}
-                  className="rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm"
-                >
-                  <div className="flex items-center justify-between gap-4">
-                    <span className="text-sm font-semibold text-neutral-900">
-                      {agent.agentName ?? "Agente removido"}
-                    </span>
-                    <span className="text-sm font-semibold text-neutral-900">
-                      {formatDuration(agent.totalWorkedMs)}
-                    </span>
-                  </div>
-                  <div className="mt-2 flex flex-wrap gap-4 text-xs text-neutral-500">
-                    <span>
-                      Interno:{" "}
-                      <span className="font-medium text-neutral-800">{formatDuration(agent.internalWorkedMs)}</span>
-                    </span>
-                    <span>
-                      Externo:{" "}
-                      <span className="font-medium text-neutral-800">{formatDuration(agent.externalWorkedMs)}</span>
-                    </span>
-                  </div>
-                </div>
-              ))}
-            </div>
-          ) : (
-            <p className="text-sm text-neutral-600">Nenhum tempo registrado neste ticket ainda.</p>
-          )}
-        </section>
-
-        <section className="space-y-3">
-          <h3 className="text-sm font-semibold text-neutral-900">Histórico</h3>
-          <div className="rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm text-sm text-neutral-700">
-            <div className="flex items-center justify-between gap-4 border-b border-slate-100 pb-2">
-              <span className="text-xs uppercase tracking-wide text-neutral-500">Criado em</span>
-              <span className="font-semibold text-neutral-900">
-                {format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}
-              </span>
-            </div>
-            <div className="flex items-center justify-between gap-4 border-b border-slate-100 py-2">
-              <span className="text-xs uppercase tracking-wide text-neutral-500">Atualizado em</span>
-              <span className="font-semibold text-neutral-900">
-                {format(ticket.updatedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}
-              </span>
-            </div>
-            <div className="flex items-center justify-between gap-4 pt-2">
-              <span className="text-xs uppercase tracking-wide text-neutral-500">Resolvido em</span>
-              <span className="font-semibold text-neutral-900">
-                {ticket.resolvedAt ? format(ticket.resolvedAt, "dd/MM/yyyy HH:mm", { locale: ptBR }) : "—"}
-              </span>
-            </div>
-          </div>
-        </section>
-      </CardContent>
-    </Card>
-  )
-}
-
-function SummaryChip({
-  label,
-  value,
-  tone = "default",
-  labelClassName,
-  editable = false,
-}: {
-  label: string
-  value: string
-  tone?: SummaryTone
-  labelClassName?: string
-  editable?: boolean
-}) {
-  const toneClasses: Record<SummaryTone, string> = {
-    default: "border-slate-200 bg-white text-neutral-900",
-    info: "border-sky-200 bg-sky-50 text-sky-900",
-    warning: "border-amber-200 bg-amber-50 text-amber-800",
-    success: "border-emerald-200 bg-emerald-50 text-emerald-800",
-    muted: "border-slate-200 bg-slate-50 text-neutral-600",
-    danger: "border-rose-200 bg-rose-50 text-rose-700",
-    primary: "border-black bg-black text-white",
-  }
-
-  return (
-    <div
-      className={cn(
-        "rounded-xl border px-3 py-2 shadow-sm transition-all",
-        toneClasses[tone],
-        editable && "cursor-pointer hover:ring-2 hover:ring-slate-300 hover:border-slate-400"
-      )}
-    >
-      <p className={cn("text-[11px] font-semibold uppercase tracking-wide text-neutral-500", labelClassName)}>{label}</p>
-      <p className="mt-1 truncate text-sm font-semibold text-current">{value}</p>
-    </div>
-  )
-}
-
-interface SlaMetricProps {
-  label: string
-  target: string
-  dueDate: Date | null
-  status: SlaDisplayStatus
-}
-
-function SlaMetric({ label, target, dueDate, status }: SlaMetricProps) {
-  const display = getSlaStatusDisplay(status)
-  return (
-    <div className="rounded-xl border border-slate-200 bg-white px-3 py-3 shadow-sm">
-      <div className="flex items-center justify-between gap-3">
-        <div>
-          <p className="text-xs text-neutral-500">{label}</p>
-          <p className="text-sm font-semibold text-neutral-900">{target}</p>
-          {dueDate ? (
-            <p className="text-xs text-neutral-500">{format(dueDate, "dd/MM/yyyy HH:mm", { locale: ptBR })}</p>
-          ) : (
-            <p className="text-xs text-neutral-500">Sem prazo calculado</p>
-          )}
-        </div>
-        <span className={cn("text-xs font-semibold uppercase", display.className)}>{display.label}</span>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/tickets/ticket-queue-summary.tsx b/src/components/tickets/ticket-queue-summary.tsx
deleted file mode 100644
index ea1e0c5..0000000
--- a/src/components/tickets/ticket-queue-summary.tsx
+++ /dev/null
@@ -1,124 +0,0 @@
-"use client"
-
-import { useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import type { TicketQueueSummary } from "@/lib/schemas/ticket"
-import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
-import { Progress } from "@/components/ui/progress"
-import { useAuth } from "@/lib/auth-client"
-import type { Id } from "@/convex/_generated/dataModel"
-
-interface TicketQueueSummaryProps {
-  queues?: TicketQueueSummary[]
-  layout?: "default" | "compact"
-}
-
-function resolveSlaTone(percent: number) {
-  if (percent < 25) {
-    return { indicatorClass: "bg-[#00e8ff]", textClass: "text-neutral-500" }
-  }
-  if (percent < 50) {
-    return { indicatorClass: "bg-emerald-400", textClass: "text-emerald-400" }
-  }
-  if (percent < 75) {
-    return { indicatorClass: "bg-amber-400", textClass: "text-amber-400" }
-  }
-  return { indicatorClass: "bg-rose-500", textClass: "text-rose-500" }
-}
-
-export function TicketQueueSummaryCards({ queues, layout = "default" }: TicketQueueSummaryProps) {
-  const { convexUserId, isStaff } = useAuth()
-  const enabled = Boolean(isStaff && convexUserId)
-  const shouldFetch = Boolean(!queues && enabled)
-  const fromServer = useQuery(
-    api.queues.summary,
-    shouldFetch ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as TicketQueueSummary[] | undefined
-  const data: TicketQueueSummary[] = queues ?? fromServer ?? []
-
-  const gridLayoutClass =
-    layout === "compact"
-      ? "mx-auto grid w-full max-w-5xl grid-cols-1 gap-5 pb-3 md:grid-cols-2"
-      : "grid w-full grid-cols-1 gap-5 pb-3 sm:grid-cols-2 md:grid-cols-3"
-
-  if (!queues && shouldFetch && fromServer === undefined) {
-    return (
-      // Usa o mesmo grid do estado carregado para não “pular”
-      <div className="h-full min-h-0 overflow-auto">
-        <div className={gridLayoutClass}>
-          {Array.from({ length: 3 }).map((_, index) => (
-            <div key={index} className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-              <div className="h-4 w-24 animate-pulse rounded bg-slate-100" />
-              <div className="mt-4 h-3 w-full animate-pulse rounded bg-slate-100" />
-            </div>
-          ))}
-        </div>
-      </div>
-    )
-  }
-
-  return (
-    <div className="h-full min-h-0 overflow-auto">
-      {/* Grade responsiva: compacta no modo widget, ampla nos demais contextos */}
-      <div className={gridLayoutClass}>
-        {data.map((queue, index) => {
-          const totalOpen = queue.pending + queue.inProgress + queue.paused
-          const breachPercent = totalOpen === 0 ? 0 : Math.round((queue.breached / totalOpen) * 100)
-          const slaTone = resolveSlaTone(breachPercent)
-          return (
-            <Card
-              key={queue.id ?? `${queue.name ?? "queue"}-${index}`}
-              className="min-w-0 rounded-2xl border border-slate-200 bg-white p-3.5 shadow-sm sm:p-4"
-            >
-              <CardHeader className="min-w-0 pb-1.5 sm:pb-2">
-                <CardDescription className="text-xs uppercase tracking-wide text-neutral-500">Fila</CardDescription>
-                <CardTitle className="min-w-0 line-clamp-2 text-lg font-semibold leading-tight text-neutral-900 sm:text-xl">
-                  {queue.name}
-                </CardTitle>
-              </CardHeader>
-              {/* min-w-0 evita conteúdo interno empurrar a coluna */}
-              <CardContent className="min-w-0 space-y-3 sm:space-y-4">
-                <div className="grid min-w-0 grid-cols-1 gap-2.5 sm:grid-cols-3">
-                  <div className="flex min-w-0 flex-col items-start justify-between gap-2 rounded-xl border border-slate-200 bg-gradient-to-br from-white via-white to-slate-100 px-3 py-2.5 text-left shadow-sm lg:px-4 lg:py-3">
-                    <p className="min-w-0 pr-0.5 text-[0.68rem] font-semibold uppercase leading-tight tracking-[0.02em] text-neutral-500 sm:text-[0.72rem] lg:text-xs">
-                      Em aberto
-                    </p>
-                    <p className="text-2xl font-bold tracking-tight text-neutral-900 tabular-nums sm:text-3xl">
-                      {queue.pending}
-                    </p>
-                  </div>
-                  <div className="flex min-w-0 flex-col items-start justify-between gap-2 rounded-xl border border-sky-200 bg-gradient-to-br from-white via-white to-sky-50 px-3 py-2.5 text-left shadow-sm lg:px-4 lg:py-3">
-                    <p className="min-w-0 pr-0.5 text-[0.68rem] font-semibold uppercase leading-tight tracking-[0.02em] text-sky-700 sm:text-[0.72rem] lg:text-xs">
-                      Em andamento
-                    </p>
-                    <p className="text-2xl font-bold tracking-tight text-sky-700 tabular-nums sm:text-3xl">
-                      {queue.inProgress}
-                    </p>
-                  </div>
-                  <div className="flex min-w-0 flex-col items-start justify-between gap-2 rounded-xl border border-amber-200 bg-gradient-to-br from-white via-white to-amber-50 px-3 py-2.5 text-left shadow-sm lg:px-4 lg:py-3">
-                    <p className="min-w-0 pr-0.5 text-[0.68rem] font-semibold uppercase leading-tight tracking-[0.02em] text-amber-700 sm:text-[0.72rem] lg:text-xs">
-                      Pausados
-                    </p>
-                    <p className="text-2xl font-bold tracking-tight text-amber-700 tabular-nums sm:text-3xl">
-                      {queue.paused}
-                    </p>
-                  </div>
-                </div>
-                <div className="pt-1">
-                  <Progress value={breachPercent} className="h-1.5 bg-slate-100" indicatorClassName={slaTone.indicatorClass} />
-                  <span className={`mt-2 block text-xs font-medium ${slaTone.textClass}`}>
-                    {breachPercent}% dos chamados da fila estão fora do SLA
-                  </span>
-                  <span className="mt-1 block text-xs text-neutral-400">
-                    Em atraso: {queue.breached}
-                  </span>
-                </div>
-              </CardContent>
-            </Card>
-          )
-        })}
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/tickets/ticket-summary-header.tsx b/src/components/tickets/ticket-summary-header.tsx
deleted file mode 100644
index 95b8418..0000000
--- a/src/components/tickets/ticket-summary-header.tsx
+++ /dev/null
@@ -1,2190 +0,0 @@
-"use client"
-
-import Link from "next/link"
-import { useRouter } from "next/navigation"
-import { useCallback, useEffect, useMemo, useRef, useState } from "react"
-import { format, formatDistanceToNow, parseISO } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { IconClock, IconDownload, IconLink, IconPlayerPause, IconPlayerPlay, IconPencil } from "@tabler/icons-react"
-import { useMutation, useQuery } from "convex/react"
-import { toast } from "sonner"
-import { api } from "@/convex/_generated/api"
-
-import { useAuth } from "@/lib/auth-client"
-import type { Doc, Id } from "@/convex/_generated/dataModel"
-import type { TicketWithDetails, TicketQueueSummary, TicketStatus } from "@/lib/schemas/ticket"
-import { Badge } from "@/components/ui/badge"
-import { Separator } from "@/components/ui/separator"
-import { PrioritySelect } from "@/components/tickets/priority-select"
-import { DeleteTicketDialog } from "@/components/tickets/delete-ticket-dialog"
-import { StatusSelect } from "@/components/tickets/status-select"
-import { CloseTicketDialog, type AdjustWorkSummaryResult } from "@/components/tickets/close-ticket-dialog"
-import { TicketCustomFieldsSection } from "@/components/tickets/ticket-custom-fields"
-import { Calendar as CalendarIcon, CheckCircle2, MessageCircle, MonitorSmartphone, RotateCcw, WifiOff } from "lucide-react"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { Textarea } from "@/components/ui/textarea"
-import { Spinner } from "@/components/ui/spinner"
-import { useTicketCategories } from "@/hooks/use-ticket-categories"
-import { useDefaultQueues } from "@/hooks/use-default-queues"
-import { useTicketRemoteAccess } from "@/hooks/use-ticket-remote-access"
-import { VISIT_KEYWORDS } from "@/lib/ticket-matchers"
-import { cn } from "@/lib/utils"
-import { getDeviceStatusIndicator } from "@/lib/device-status"
-import {
-  DropdownMenu,
-  DropdownMenuContent,
-  DropdownMenuItem,
-  DropdownMenuTrigger,
-} from "@/components/ui/dropdown-menu"
-import { Tooltip, TooltipContent, TooltipTrigger } from "@/components/ui/tooltip"
-import {
-  deriveServerOffset,
-  reconcileLocalSessionStart,
-  toServerTimestamp,
-  type SessionStartOrigin,
-} from "./ticket-timer.utils"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { Calendar } from "@/components/ui/calendar"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { TimePicker } from "@/components/ui/time-picker"
-
-interface TicketHeaderProps {
-  ticket: TicketWithDetails
-}
-
-type AgentWorkTotalSnapshot = {
-  agentId: string
-  agentName: string | null
-  agentEmail: string | null
-  avatarUrl: string | null
-  totalWorkedMs: number
-  internalWorkedMs: number
-  externalWorkedMs: number
-}
-
-type WorkSummarySnapshot = {
-  ticketId: Id<"tickets">
-  totalWorkedMs: number
-  internalWorkedMs: number
-  externalWorkedMs: number
-  serverNow?: number | null
-  activeSession: {
-    id: Id<"ticketWorkSessions">
-    agentId: string
-    startedAt: number
-    workType?: string
-  } | null
-  perAgentTotals: AgentWorkTotalSnapshot[]
-}
-
-const cardClass = "relative space-y-4 rounded-2xl border border-slate-200 bg-white p-6 shadow-sm"
-const referenceBadgeClass = "inline-flex h-9 items-center gap-2 rounded-full border border-slate-200 bg-white px-3 text-sm font-semibold text-neutral-700"
-const startButtonClass =
-  "inline-flex items-center gap-1 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30"
-const pauseButtonClass =
-  "inline-flex items-center gap-1 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
-const playButtonEnabledClass =
-  "inline-flex items-center justify-center rounded-lg border border-black bg-black text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
-const playButtonDisabledClass =
-  "inline-flex items-center justify-center rounded-lg border border-slate-300 bg-slate-100 text-neutral-400 cursor-not-allowed"
-const pauseButtonEnabledClass =
-  "inline-flex items-center justify-center rounded-lg border border-black bg-black text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
-const pauseButtonDisabledClass =
-  "inline-flex items-center justify-center rounded-lg border border-slate-300 bg-slate-100 text-neutral-400 cursor-not-allowed"
-const selectTriggerClass = "h-8 w-full rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
-const smallSelectTriggerClass = "h-8 w-full rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
-const sectionLabelClass = "text-xs font-semibold uppercase tracking-wide text-neutral-500"
-const sectionValueClass = "font-medium text-neutral-900"
-const subtleBadgeClass =
-  "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-2.5 py-0.5 text-[11px] font-medium text-neutral-600"
-
-const EMPTY_CATEGORY_VALUE = "__none__"
-const EMPTY_SUBCATEGORY_VALUE = "__none__"
-const PAUSE_REASONS = [
-  { value: "NO_CONTACT", label: "Falta de contato" },
-  { value: "WAITING_THIRD_PARTY", label: "Aguardando terceiro" },
-  { value: "IN_PROCEDURE", label: "Em procedimento" },
-  { value: "LUNCH_BREAK", label: "Intervalo de almoço" },
-]
-const VISIT_STATUS_LABELS: Record<string, string> = {
-  scheduled: "Agendada",
-  en_route: "Em deslocamento",
-  in_service: "Em atendimento",
-  done: "Concluída",
-  no_show: "No-show",
-  canceled: "Cancelada",
-}
-const VISIT_STATUS_TONES: Record<string, string> = {
-  scheduled: "bg-slate-100 text-neutral-700 border-slate-200",
-  en_route: "bg-sky-100 text-sky-800 border-sky-200",
-  in_service: "bg-amber-100 text-amber-800 border-amber-200",
-  done: "bg-emerald-100 text-emerald-800 border-emerald-200",
-  no_show: "bg-rose-100 text-rose-800 border-rose-200",
-  canceled: "bg-slate-100 text-neutral-600 border-slate-200",
-}
-
-type CustomerOption = {
-  id: string
-  name: string
-  email: string
-  role: string
-  companyId: string | null
-  companyName: string | null
-  companyIsAvulso: boolean
-  avatarUrl: string | null
-}
-
-const NO_COMPANY_VALUE = "__no_company__"
-const NO_REQUESTER_VALUE = "__no_requester__"
-
-function formatDuration(durationMs: number) {
-  if (durationMs <= 0) return "0s"
-  const totalSeconds = Math.floor(durationMs / 1000)
-  const hours = Math.floor(totalSeconds / 3600)
-  const minutes = Math.floor((totalSeconds % 3600) / 60)
-  const seconds = totalSeconds % 60
-  if (hours > 0) {
-    return `${hours}h ${minutes.toString().padStart(2, "0")}m`
-  }
-  if (minutes > 0) {
-    return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
-  }
-  return `${seconds}s`
-}
-
-export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
-  const { convexUserId, role, isStaff, session, machineContext } = useAuth()
-  const router = useRouter()
-  const normalizedRole = (role ?? "").toLowerCase()
-  const isManager = normalizedRole === "manager"
-  const isAdmin = normalizedRole === "admin"
-  const canAdjustWork = isAdmin || normalizedRole === "agent"
-  const sessionName = session?.user?.name?.trim()
-  const machineAssignedName = machineContext?.assignedUserName?.trim()
-  const agentName =
-    sessionName && sessionName.length > 0
-      ? sessionName
-      : machineAssignedName && machineAssignedName.length > 0
-        ? machineAssignedName
-        : null
-  const viewerId = convexUserId ?? null
-  const viewerRole = (role ?? "").toLowerCase()
-  const viewerEmailRaw = session?.user?.email ?? machineContext?.assignedUserEmail ?? null
-  const viewerEmail = (viewerEmailRaw ?? "").trim().toLowerCase()
-  const [status, setStatus] = useState<TicketStatus>(ticket.status)
-  const checklistRequiredPending = useMemo(() => {
-    const list = ticket.checklist ?? []
-    return list.filter((item) => (item.required ?? true) && !item.done).length
-  }, [ticket.checklist])
-  const [visitStatusLoading, setVisitStatusLoading] = useState(false)
-  const rawReopenDeadline = ticket.reopenDeadline ?? null
-  const fallbackClosedMs = ticket.closedAt?.getTime() ?? ticket.resolvedAt?.getTime() ?? null
-  const DEFAULT_REOPEN_DAYS = 7
-  const inferredDeadline = rawReopenDeadline
-    ? rawReopenDeadline
-    : fallbackClosedMs
-      ? fallbackClosedMs + DEFAULT_REOPEN_DAYS * 24 * 60 * 60 * 1000
-      : null
-  const isRequesterById = Boolean(ticket.requester?.id && viewerId && ticket.requester.id === viewerId)
-  const isRequesterByEmail = Boolean(
-    viewerEmail && ticket.requester?.email && viewerEmail === ticket.requester.email.trim().toLowerCase(),
-  )
-  const isRequester = isRequesterById || isRequesterByEmail
-  const reopenWindowActive = inferredDeadline ? inferredDeadline > Date.now() : true
-  const canReopenTicket =
-    status === "RESOLVED" && reopenWindowActive && (isStaff || viewerRole === "manager" || isRequester)
-  const reopenDeadlineLabel = useMemo(() => {
-    const deadline = inferredDeadline ?? rawReopenDeadline
-    if (!deadline) return null
-    try {
-      return new Date(deadline).toLocaleString("pt-BR")
-    } catch {
-      return null
-    }
-  }, [inferredDeadline, rawReopenDeadline])
-  const viewerAvatar = session?.user?.avatarUrl ?? null
-  const viewerAgentMeta = useMemo(
-    () => {
-      if (!convexUserId) return null
-      return {
-        id: String(convexUserId),
-        name: agentName ?? viewerEmailRaw ?? null,
-        email: viewerEmailRaw,
-        avatarUrl: viewerAvatar,
-      }
-    },
-    [convexUserId, agentName, viewerEmailRaw, viewerAvatar]
-  )
-  useDefaultQueues(ticket.tenantId)
-  const {
-    canShowRemoteAccess: canShowRemoteShortcut,
-    primaryRemoteAccess: remoteShortcutAccess,
-    connect: handleRemoteShortcutConnect,
-    hostname: remoteShortcutHostname,
-    statusKey: remoteShortcutStatusKey,
-    statusLabel: remoteShortcutStatusLabel,
-  } = useTicketRemoteAccess(ticket)
-  const remoteShortcutIndicator = getDeviceStatusIndicator(remoteShortcutStatusKey)
-  const showRemoteShortcut = canShowRemoteShortcut && Boolean(remoteShortcutAccess)
-  const changeAssignee = useMutation(api.tickets.changeAssignee)
-  const changeQueue = useMutation(api.tickets.changeQueue)
-  const changeRequester = useMutation(api.tickets.changeRequester)
-  const updateSubject = useMutation(api.tickets.updateSubject)
-  const startWork = useMutation(api.tickets.startWork)
-  const pauseWork = useMutation(api.tickets.pauseWork)
-  const updateCategories = useMutation(api.tickets.updateCategories)
-  const reopenTicket = useMutation(api.tickets.reopenTicket)
-  const updateVisitSchedule = useMutation(api.tickets.updateVisitSchedule)
-  const updateVisitStatus = useMutation(api.tickets.updateVisitStatus)
-  const agents = (useQuery(api.users.listAgents, { tenantId: ticket.tenantId }) as Doc<"users">[] | undefined) ?? []
-  const normalizedTicketQueue = useMemo(() => (ticket.queue ?? "").toLowerCase(), [ticket.queue])
-  const isVisitQueueTicket = useMemo(
-    () => VISIT_KEYWORDS.some((keyword) => normalizedTicketQueue.includes(keyword)),
-    [normalizedTicketQueue],
-  )
-  const initialVisitDateValue = useMemo(
-    () => (ticket.dueAt ? format(ticket.dueAt, "yyyy-MM-dd") : null),
-    [ticket.dueAt],
-  )
-  const initialVisitTimeValue = useMemo(
-    () => (ticket.dueAt ? format(ticket.dueAt, "HH:mm") : null),
-    [ticket.dueAt],
-  )
-  const [visitDateInput, setVisitDateInput] = useState<string | null>(initialVisitDateValue)
-  const [visitTimeInput, setVisitTimeInput] = useState<string | null>(initialVisitTimeValue)
-  const [visitDatePickerOpen, setVisitDatePickerOpen] = useState(false)
-  const [visitError, setVisitError] = useState<string | null>(null)
-  const queuesEnabled = Boolean(isStaff && convexUserId)
-  const companiesRemote = useQuery(
-    api.companies.list,
-    convexUserId ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const companies = useMemo(
-    () =>
-      (Array.isArray(companiesRemote) ? companiesRemote : []).map((company) => ({
-        id: String(company.id),
-        name: company.name,
-        slug: company.slug ?? null,
-      })),
-    [companiesRemote]
-  )
-
-  const customersRemote = useQuery(
-    api.users.listCustomers,
-    convexUserId ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const customers = useMemo(
-    () => (Array.isArray(customersRemote) ? (customersRemote as CustomerOption[]) : []),
-    [customersRemote]
-  )
-
-  const queuesResult = useQuery(
-    api.queues.summary,
-    queuesEnabled ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const queues: TicketQueueSummary[] = Array.isArray(queuesResult) ? queuesResult : []
-  const { categories, isLoading: categoriesLoading } = useTicketCategories(ticket.tenantId)
-  const workSummaryRemote = useQuery(
-    api.tickets.workSummary,
-    convexUserId
-      ? { ticketId: ticket.id as Id<"tickets">, viewerId: convexUserId as Id<"users"> }
-      : "skip"
-  ) as
-    | {
-        ticketId: Id<"tickets">
-        totalWorkedMs: number
-        internalWorkedMs?: number
-        externalWorkedMs?: number
-        serverNow?: number
-        activeSession: {
-          id: Id<"ticketWorkSessions">
-          agentId: string
-          startedAt: number
-          workType?: string
-        } | null
-        perAgentTotals?: Array<{
-          agentId: string
-          agentName?: string | null
-          agentEmail?: string | null
-          avatarUrl?: string | null
-          totalWorkedMs: number
-          internalWorkedMs?: number
-          externalWorkedMs?: number
-        }>
-      }
-    | null
-    | undefined
-
-  // Live Chat
-  const ticketMachineId = ticket.machine?.id ?? null
-  const liveChatSession = useQuery(
-    api.liveChat.getTicketSession,
-    convexUserId && ticketMachineId
-      ? { ticketId: ticket.id as Id<"tickets">, viewerId: convexUserId as Id<"users"> }
-      : "skip"
-  ) as {
-    sessionId: Id<"liveChatSessions"> | null
-    agentId: Id<"users"> | null
-    agentName: string | null
-    startedAt: number | null
-    lastActivityAt: number | null
-    unreadByAgent: number
-    machineOnline: boolean
-  } | null | undefined
-
-  const startLiveChat = useMutation(api.liveChat.startSession)
-  const [isStartingChat, setIsStartingChat] = useState(false)
-
-  // Verificar se máquina está online (para tickets com machineId)
-  const hasMachine = Boolean(ticketMachineId)
-  const machineOnline = liveChatSession?.machineOnline ?? false
-  const hasActiveSession = Boolean(liveChatSession?.sessionId)
-  const ticketHasAssignee = Boolean(ticket.assignee)
-  // Permitir iniciar chat mesmo sem responsavel - vai atribuir automaticamente
-  const canStartChat = hasMachine && !hasActiveSession && isStaff
-
-  const handleStartLiveChat = async () => {
-    if (!convexUserId || !ticket.id || isStartingChat) return
-    setIsStartingChat(true)
-    toast.dismiss("live-chat")
-
-    try {
-      // Se nao ha responsavel, atribuir o usuario logado automaticamente
-      if (!ticketHasAssignee) {
-        toast.loading("Atribuindo responsavel...", { id: "live-chat" })
-        await changeAssignee({
-          ticketId: ticket.id as Id<"tickets">,
-          assigneeId: convexUserId as Id<"users">,
-          actorId: convexUserId as Id<"users">,
-          reason: "Atribuido automaticamente ao iniciar chat ao vivo",
-        })
-        // Atualizar estado local
-        const agent = agents.find((a) => String(a._id) === convexUserId)
-        if (agent) {
-          setAssigneeState({
-            id: String(agent._id),
-            name: agent.name,
-            email: agent.email,
-            avatarUrl: agent.avatarUrl ?? undefined,
-            teams: Array.isArray(agent.teams) ? agent.teams.filter((t): t is string => typeof t === "string") : [],
-          })
-        }
-      }
-
-      toast.loading("Iniciando chat ao vivo...", { id: "live-chat" })
-      const result = await startLiveChat({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: convexUserId as Id<"users">,
-      })
-      if (result.isNew) {
-        toast.success("Chat ao vivo iniciado", { id: "live-chat" })
-      } else {
-        toast.info("Ja existe uma sessao de chat ativa", { id: "live-chat" })
-      }
-    } catch (error: unknown) {
-      console.error("[LiveChat] Erro ao iniciar chat:", error)
-      // Extrair mensagem amigável do erro do Convex
-      let message = "Nao foi possivel iniciar o chat"
-      if (error instanceof Error) {
-        const errorMsg = error.message.toLowerCase()
-        if (errorMsg.includes("offline")) {
-          message = "Maquina offline. Aguarde a maquina ficar online para iniciar o chat."
-        } else if (errorMsg.includes("nao encontrad") || errorMsg.includes("not found")) {
-          message = "Maquina nao encontrada"
-        }
-      }
-      toast.error(message, { id: "live-chat" })
-    } finally {
-      setIsStartingChat(false)
-    }
-  }
-
-  const [assigneeState, setAssigneeState] = useState(ticket.assignee ?? null)
-  const [editing, setEditing] = useState(false)
-  const [subject, setSubject] = useState(ticket.subject)
-  const [categorySelection, setCategorySelection] = useState<{ categoryId: string; subcategoryId: string }>(
-    {
-      categoryId: ticket.category?.id ?? "",
-      subcategoryId: ticket.subcategory?.id ?? "",
-    }
-  )
-  const currentAssigneeId = assigneeState?.id ?? ""
-  const [assigneeSelection, setAssigneeSelection] = useState(currentAssigneeId)
-  const [saving, setSaving] = useState(false)
-  const [pauseDialogOpen, setPauseDialogOpen] = useState(false)
-  const [isReopening, setIsReopening] = useState(false)
-  const [pauseReason, setPauseReason] = useState<string>(PAUSE_REASONS[0]?.value ?? "NO_CONTACT")
-  const [pauseNote, setPauseNote] = useState("")
-  const [pausing, setPausing] = useState(false)
-  const [exportingPdf, setExportingPdf] = useState(false)
-  const [closeOpen, setCloseOpen] = useState(false)
-  const [assigneeChangeReason, setAssigneeChangeReason] = useState("")
-  const [assigneeReasonError, setAssigneeReasonError] = useState<string | null>(null)
-  const [companySelection, setCompanySelection] = useState<string>(NO_COMPANY_VALUE)
-  const [requesterSelection, setRequesterSelection] = useState<string | null>(ticket.requester.id)
-  const [requesterError, setRequesterError] = useState<string | null>(null)
-  const [customersInitialized, setCustomersInitialized] = useState(false)
-  const visitDatePickerValue = useMemo(() => {
-    if (!visitDateInput) return null
-    try {
-      return parseISO(`${visitDateInput}T00:00:00`)
-    } catch {
-      return null
-    }
-  }, [visitDateInput])
-  const selectedCategoryId = categorySelection.categoryId
-  const selectedSubcategoryId = categorySelection.subcategoryId
-  const dirty = useMemo(() => subject !== ticket.subject, [subject, ticket.subject])
-  const currentCategoryId = ticket.category?.id ?? ""
-  const currentSubcategoryId = ticket.subcategory?.id ?? ""
-  const categoryDirty = useMemo(() => {
-    return selectedCategoryId !== currentCategoryId || selectedSubcategoryId !== currentSubcategoryId
-  }, [selectedCategoryId, selectedSubcategoryId, currentCategoryId, currentSubcategoryId])
-  const currentQueueName = ticket.queue ?? ""
-  const isAvulso = Boolean(((ticket.company ?? null) as { isAvulso?: boolean } | null)?.isAvulso ?? false)
-  const hasSlaMetadata = Boolean(ticket.slaSnapshot || ticket.slaSolutionDueAt)
-  const resolvedWithSummary = useMemo(() => {
-    if (!ticket.resolvedWithTicketId) return null
-    const linkedId = String(ticket.resolvedWithTicketId)
-    let reference: string | null = null
-    let subject: string | null = null
-    for (const event of ticket.timeline ?? []) {
-      if (!event || event.type !== "TICKET_LINKED") continue
-      const payload = (event.payload ?? {}) as {
-        linkedTicketId?: unknown
-        linkedReference?: unknown
-        linkedSubject?: unknown
-      }
-      if (String(payload.linkedTicketId ?? "") !== linkedId) continue
-      if (reference === null) {
-        const rawReference = payload.linkedReference
-        if (typeof rawReference === "number") {
-          reference = rawReference.toString()
-        } else if (typeof rawReference === "string" && rawReference.trim().length > 0) {
-          reference = rawReference.trim()
-        }
-      }
-      if (subject === null) {
-        const rawSubject = payload.linkedSubject
-        if (typeof rawSubject === "string" && rawSubject.trim().length > 0) {
-          subject = rawSubject.trim()
-        }
-      }
-      if (reference !== null && subject !== null) {
-        break
-      }
-    }
-    return { id: linkedId, reference, subject }
-  }, [ticket.resolvedWithTicketId, ticket.timeline])
-  const [queueSelection, setQueueSelection] = useState(currentQueueName)
-  const queueDirty = useMemo(() => queueSelection !== currentQueueName, [queueSelection, currentQueueName])
-  const normalizedQueueSelection = useMemo(() => (queueSelection ?? "").toLowerCase(), [queueSelection])
-  const isVisitQueueSelected = useMemo(
-    () => VISIT_KEYWORDS.some((keyword) => normalizedQueueSelection.includes(keyword)),
-    [normalizedQueueSelection],
-  )
-  const visitSectionEnabled = editing ? isVisitQueueSelected : isVisitQueueTicket
-  const visitStatusValue = (ticket.visitStatus as string | null) ?? (ticket.dueAt ? "scheduled" : null)
-  const visitPerformedAt = ticket.visitPerformedAt ?? null
-  const visitDirty = useMemo(() => {
-    if (!visitSectionEnabled) {
-      return false
-    }
-    if (!isVisitQueueTicket && isVisitQueueSelected) {
-      return true
-    }
-    return visitDateInput !== initialVisitDateValue || visitTimeInput !== initialVisitTimeValue
-  }, [
-    visitSectionEnabled,
-    isVisitQueueTicket,
-    isVisitQueueSelected,
-    visitDateInput,
-    initialVisitDateValue,
-    visitTimeInput,
-    initialVisitTimeValue,
-  ])
-  const previousVisitSelectionRef = useRef(isVisitQueueSelected)
-  const currentRequesterRecord = useMemo(
-    () => customers.find((customer) => customer.id === ticket.requester.id) ?? null,
-    [customers, ticket.requester.id]
-  )
-  const currentCompanySelection = useMemo(() => {
-    if (currentRequesterRecord?.companyId) return currentRequesterRecord.companyId
-    if (ticket.company?.id) return String(ticket.company.id)
-    return NO_COMPANY_VALUE
-  }, [currentRequesterRecord, ticket.company?.id])
-  const companyMeta = useMemo(() => {
-    const map = new Map<string, { name: string; isAvulso?: boolean; keywords: string[] }>()
-    companies.forEach((company) => {
-      const trimmedName = company.name.trim()
-      const slugFallback = company.slug?.trim()
-      const label =
-        trimmedName.length > 0
-          ? trimmedName
-          : slugFallback && slugFallback.length > 0
-            ? slugFallback
-            : `Empresa ${company.id.slice(0, 8)}`
-      const keywords = slugFallback ? [slugFallback] : []
-      map.set(company.id, { name: label, isAvulso: false, keywords })
-    })
-    customers.forEach((customer) => {
-      if (customer.companyId && !map.has(customer.companyId)) {
-        const trimmedName = customer.companyName?.trim() ?? ""
-        const label =
-          trimmedName.length > 0 ? trimmedName : `Empresa ${customer.companyId.slice(0, 8)}`
-        map.set(customer.companyId, {
-          name: label,
-          isAvulso: customer.companyIsAvulso,
-          keywords: [],
-        })
-      }
-    })
-    return map
-  }, [companies, customers])
-
-  const companyComboboxOptions = useMemo<SearchableComboboxOption[]>(() => {
-    const entries = Array.from(companyMeta.entries())
-      .map(([id, meta]) => ({
-        value: id,
-        label: meta.name,
-        keywords: meta.keywords,
-      }))
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-    return [{ value: NO_COMPANY_VALUE, label: "Sem empresa", keywords: ["sem empresa", "nenhuma"] }, ...entries]
-  }, [companyMeta])
-
-  const filteredCustomers = useMemo(() => {
-    if (companySelection === NO_COMPANY_VALUE) {
-      return customers.filter((customer) => !customer.companyId)
-    }
-    return customers.filter((customer) => customer.companyId === companySelection)
-  }, [companySelection, customers])
-  const assigneeDirty = useMemo(() => assigneeSelection !== currentAssigneeId, [assigneeSelection, currentAssigneeId])
-  const requesterDirty = useMemo(() => requesterSelection !== ticket.requester.id, [requesterSelection, ticket.requester.id])
-  const visitHasInvalid =
-    visitSectionEnabled && (!visitDateInput || !visitTimeInput || Boolean(visitError))
-  const visitInlineError =
-    visitError ??
-    (editing && visitSectionEnabled && (!visitDateInput || !visitTimeInput)
-      ? "Informe a data e o horário da visita para prosseguir."
-      : null)
-  const shouldHighlightVisitFields = Boolean(visitInlineError && editing && visitSectionEnabled)
-  const slaDueDate = !visitSectionEnabled && hasSlaMetadata ? ticket.dueAt : null
-  const visitDateMissing = !visitDateInput
-  const visitTimeMissing = !visitTimeInput
-  const formDirty = dirty || categoryDirty || queueDirty || assigneeDirty || requesterDirty || visitDirty
-  const normalizedAssigneeReason = assigneeChangeReason.trim()
-  const assigneeReasonValid = normalizedAssigneeReason.length === 0 || normalizedAssigneeReason.length >= 5
-  const saveDisabled = !formDirty || saving || !assigneeReasonValid || visitHasInvalid
-  const handleVisitStatusChange = useCallback(
-    async (nextStatus: string) => {
-      if (!visitSectionEnabled) return
-      if (!viewerId) {
-        toast.error("É necessário estar autenticado para atualizar a visita.")
-        return
-      }
-      const normalizedStatus = nextStatus.toLowerCase()
-      setVisitStatusLoading(true)
-      const toastId = "visit-status"
-      toast.loading("Atualizando status da visita...", { id: toastId })
-      try {
-        await updateVisitStatus({
-          ticketId: ticket.id as Id<"tickets">,
-          actorId: viewerId as Id<"users">,
-          status: normalizedStatus,
-          performedAt: Date.now(),
-        })
-        toast.success("Visita atualizada com sucesso.", { id: toastId })
-        router.refresh()
-      } catch (error) {
-        console.error(error)
-        toast.error("Não foi possível atualizar o status da visita.", { id: toastId })
-      } finally {
-        setVisitStatusLoading(false)
-      }
-    },
-    [router, ticket.id, updateVisitStatus, viewerId, visitSectionEnabled],
-  )
-  const companyLabel = useMemo(() => {
-    if (ticket.company?.name) return ticket.company.name
-    if (isAvulso) return "Cliente avulso"
-    return "Sem empresa vinculada"
-  }, [ticket.company?.name, isAvulso])
-
-  const activeCategory = useMemo(
-    () => categories.find((category) => category.id === selectedCategoryId) ?? null,
-    [categories, selectedCategoryId]
-  )
-  const secondaryOptions = useMemo(() => activeCategory?.secondary ?? [], [activeCategory])
-  const hasAssignee = Boolean(currentAssigneeId)
-  const isCurrentResponsible = hasAssignee && convexUserId ? currentAssigneeId === convexUserId : false
-  const isResolved = status === "RESOLVED"
-  // Permitir Play mesmo sem responsavel - vai atribuir automaticamente
-  const canControlWork = !isResolved && isStaff
-  const canPauseWork = !isResolved && (isAdmin || isCurrentResponsible)
-  const pauseDisabled = !canPauseWork
-  const startDisabled = !canControlWork
-  const startDisabledReason = useMemo(() => {
-    if (isResolved) {
-      return "Este chamado está encerrado. Reabra o ticket para iniciar um novo atendimento."
-    }
-    if (!isStaff) {
-      return "Apenas a equipe interna pode iniciar este atendimento."
-    }
-    return "Não é possível iniciar o atendimento neste momento."
-  }, [isResolved, isStaff])
-
-  useEffect(() => {
-    if (!customersInitialized) {
-      if (customers.length > 0) {
-        setRequesterSelection(ticket.requester.id)
-        setCompanySelection(currentCompanySelection)
-        setCustomersInitialized(true)
-      }
-      return
-    }
-    if (!editing) {
-      setRequesterSelection(ticket.requester.id)
-      setCompanySelection(currentCompanySelection)
-    }
-  }, [customersInitialized, customers, currentCompanySelection, ticket.requester.id, editing])
-
-  useEffect(() => {
-    if (!editing) return
-    const available = filteredCustomers
-    if (available.length === 0) {
-      if (requesterSelection !== null) {
-        setRequesterSelection(null)
-      }
-      return
-    }
-    if (!requesterSelection || !available.some((customer) => customer.id === requesterSelection)) {
-      setRequesterSelection(available[0].id)
-    }
-  }, [editing, filteredCustomers, requesterSelection])
-
-  useEffect(() => {
-    if (requesterSelection && requesterError) {
-      setRequesterError(null)
-    }
-  }, [requesterSelection, requesterError])
-
-
-  useEffect(() => {
-    setStatus(ticket.status)
-  }, [ticket.status])
-
-  useEffect(() => {
-    setAssigneeState(ticket.assignee ?? null)
-  }, [ticket.assignee])
-
-  async function handleSave() {
-    if (!convexUserId || !formDirty) {
-      setEditing(false)
-      return
-    }
-
-    setSaving(true)
-
-    try {
-      if (categoryDirty && !isManager) {
-        toast.loading("Atualizando categoria...", { id: "ticket-category" })
-        try {
-          await updateCategories({
-            ticketId: ticket.id as Id<"tickets">,
-            categoryId: selectedCategoryId ? (selectedCategoryId as Id<"ticketCategories">) : null,
-            subcategoryId: selectedSubcategoryId ? (selectedSubcategoryId as Id<"ticketSubcategories">) : null,
-            actorId: convexUserId as Id<"users">,
-          })
-          toast.success("Categoria atualizada!", { id: "ticket-category" })
-        } catch (categoryError) {
-          toast.error("Não foi possível atualizar a categoria.", { id: "ticket-category" })
-          setCategorySelection({
-            categoryId: currentCategoryId,
-            subcategoryId: currentSubcategoryId,
-          })
-          throw categoryError
-        }
-      } else if (categoryDirty && isManager) {
-        setCategorySelection({
-          categoryId: currentCategoryId,
-          subcategoryId: currentSubcategoryId,
-        })
-      }
-
-      if (queueDirty && !isManager) {
-        const queue = queues.find((item) => item.name === queueSelection)
-        if (!queue) {
-          toast.error("Fila selecionada não está disponível.")
-          setQueueSelection(currentQueueName)
-          throw new Error("Fila inválida")
-        }
-        toast.loading("Atualizando fila...", { id: "queue" })
-        try {
-          await changeQueue({
-            ticketId: ticket.id as Id<"tickets">,
-            queueId: queue.id as Id<"queues">,
-            actorId: convexUserId as Id<"users">,
-          })
-          toast.success("Fila atualizada!", { id: "queue" })
-        } catch (queueError) {
-          toast.error("Não foi possível atualizar a fila.", { id: "queue" })
-          setQueueSelection(currentQueueName)
-          throw queueError
-        }
-      } else if (queueDirty && isManager) {
-        setQueueSelection(currentQueueName)
-      }
-
-      if (visitSectionEnabled && visitDirty && !isManager) {
-        if (!visitDateInput || !visitTimeInput) {
-          setVisitError("Informe a data e o horário da visita.")
-          throw new Error("invalid-visit-schedule")
-        }
-        try {
-          const timeSegment = visitTimeInput.length === 5 ? `${visitTimeInput}:00` : visitTimeInput
-          const isoString = `${visitDateInput}T${timeSegment}`
-          const parsed = parseISO(isoString)
-          const timestamp = parsed.getTime()
-          if (!Number.isFinite(timestamp)) {
-            setVisitError("Data ou horário da visita inválido.")
-            throw new Error("invalid-visit-schedule")
-          }
-          setVisitError(null)
-          toast.loading("Atualizando data da visita...", { id: "visit-date" })
-          await updateVisitSchedule({
-            ticketId: ticket.id as Id<"tickets">,
-            actorId: convexUserId as Id<"users">,
-            visitDate: timestamp,
-          })
-          toast.success("Data da visita atualizada!", { id: "visit-date" })
-        } catch (visitScheduleError) {
-          if (!(visitScheduleError instanceof Error && visitScheduleError.message === "invalid-visit-schedule")) {
-            toast.error("Não foi possível atualizar a data da visita.", { id: "visit-date" })
-          }
-          throw visitScheduleError
-        }
-      } else if (visitSectionEnabled && visitDirty && isManager) {
-        setVisitDateInput(initialVisitDateValue)
-        setVisitTimeInput(initialVisitTimeValue)
-      }
-
-      if (requesterDirty && !isManager) {
-        if (!requesterSelection) {
-          setRequesterError("Selecione um solicitante.")
-          toast.error("Selecione um solicitante válido.", { id: "requester" })
-          throw new Error("invalid-requester")
-        }
-        toast.loading("Atualizando solicitante...", { id: "requester" })
-        try {
-          await changeRequester({
-            ticketId: ticket.id as Id<"tickets">,
-            requesterId: requesterSelection as Id<"users">,
-            actorId: convexUserId as Id<"users">,
-          })
-          toast.success("Solicitante atualizado!", { id: "requester" })
-        } catch (requesterError) {
-          console.error(requesterError)
-          toast.error("Não foi possível atualizar o solicitante.", { id: "requester" })
-          setRequesterSelection(ticket.requester.id)
-          setCompanySelection(currentCompanySelection)
-          throw requesterError
-        }
-      } else if (requesterDirty && isManager) {
-        setRequesterSelection(ticket.requester.id)
-        setCompanySelection(currentCompanySelection)
-      }
-
-      if (assigneeDirty && !isManager) {
-        if (!assigneeSelection) {
-          toast.error("Selecione um responsável válido.", { id: "assignee" })
-          setAssigneeSelection(currentAssigneeId)
-          throw new Error("invalid-assignee")
-        } else {
-          const reasonValue = assigneeChangeReason.trim()
-          if (reasonValue.length > 0 && reasonValue.length < 5) {
-            setAssigneeReasonError("Descreva o motivo com pelo menos 5 caracteres ou deixe em branco.")
-            toast.error("Informe ao menos 5 caracteres no motivo ou deixe o campo vazio.", { id: "assignee" })
-            return
-          }
-          if (reasonValue.length > 1000) {
-            setAssigneeReasonError("Use no máximo 1.000 caracteres.")
-            toast.error("Reduza o motivo para até 1.000 caracteres.", { id: "assignee" })
-            return
-          }
-          setAssigneeReasonError(null)
-          toast.loading("Atualizando responsável...", { id: "assignee" })
-          try {
-            await changeAssignee({
-              ticketId: ticket.id as Id<"tickets">,
-              assigneeId: assigneeSelection as Id<"users">,
-              actorId: convexUserId as Id<"users">,
-              reason: reasonValue.length > 0 ? reasonValue : undefined,
-            })
-            toast.success("Responsável atualizado!", { id: "assignee" })
-            if (assigneeSelection) {
-              const next = agents.find((agent) => String(agent._id) === assigneeSelection)
-              if (next) {
-                setAssigneeState({
-                  id: String(next._id),
-                  name: next.name,
-                  email: next.email,
-                  avatarUrl: next.avatarUrl ?? undefined,
-                  teams: Array.isArray(next.teams) ? next.teams.filter((team): team is string => typeof team === "string") : [],
-                })
-              }
-            }
-            setAssigneeChangeReason("")
-          } catch (error) {
-            console.error(error)
-            toast.error("Não foi possível atualizar o responsável.", { id: "assignee" })
-            setAssigneeSelection(currentAssigneeId)
-            throw error
-          }
-        }
-      } else if (assigneeDirty && isManager) {
-        setAssigneeSelection(currentAssigneeId)
-      }
-
-      if (dirty) {
-        toast.loading("Salvando alterações...", { id: "save-header" })
-        if (subject !== ticket.subject) {
-          await updateSubject({
-            ticketId: ticket.id as Id<"tickets">,
-            subject: subject.trim(),
-            actorId: convexUserId as Id<"users">,
-          })
-        }
-        toast.success("Cabeçalho atualizado!", { id: "save-header" })
-      }
-      setEditing(false)
-    } catch {
-      toast.error("Não foi possível salvar.", { id: "save-header" })
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  function handleCancel() {
-    setSubject(ticket.subject)
-    setCategorySelection({
-      categoryId: currentCategoryId,
-      subcategoryId: currentSubcategoryId,
-    })
-    setQueueSelection(currentQueueName)
-    setRequesterSelection(ticket.requester.id)
-    setCompanySelection(currentCompanySelection)
-    setRequesterError(null)
-    setAssigneeSelection(currentAssigneeId)
-    setAssigneeChangeReason("")
-    setAssigneeReasonError(null)
-    setVisitDateInput(initialVisitDateValue)
-    setVisitTimeInput(initialVisitTimeValue)
-    setVisitError(null)
-    setEditing(false)
-  }
-
-  useEffect(() => {
-    if (editing) return
-    setAssigneeChangeReason("")
-    setAssigneeReasonError(null)
-    setCategorySelection({
-      categoryId: ticket.category?.id ?? "",
-      subcategoryId: ticket.subcategory?.id ?? "",
-    })
-    setQueueSelection(ticket.queue ?? "")
-    setAssigneeSelection(currentAssigneeId)
-    setRequesterSelection(ticket.requester.id)
-    setCompanySelection(currentCompanySelection)
-  }, [editing, ticket.category?.id, ticket.subcategory?.id, ticket.queue, currentAssigneeId, ticket.requester.id, currentCompanySelection])
-
-  useEffect(() => {
-    if (editing) return
-    setVisitDateInput(initialVisitDateValue)
-    setVisitTimeInput(initialVisitTimeValue)
-    setVisitError(null)
-  }, [editing, initialVisitDateValue, initialVisitTimeValue])
-
-  useEffect(() => {
-    if (!editing) {
-      previousVisitSelectionRef.current = isVisitQueueSelected
-      return
-    }
-    if (isVisitQueueSelected && !previousVisitSelectionRef.current && !isVisitQueueTicket) {
-      setVisitDateInput(null)
-      setVisitTimeInput(null)
-      setVisitError(null)
-    }
-    previousVisitSelectionRef.current = isVisitQueueSelected
-  }, [editing, isVisitQueueSelected, isVisitQueueTicket])
-
-  useEffect(() => {
-    if (!editing) {
-      setVisitDatePickerOpen(false)
-    }
-  }, [editing])
-
-  useEffect(() => {
-    if (!visitSectionEnabled) {
-      setVisitDatePickerOpen(false)
-    }
-  }, [visitSectionEnabled])
-
-  useEffect(() => {
-    if (visitError && visitDateInput && visitTimeInput) {
-      setVisitError(null)
-    }
-  }, [visitError, visitDateInput, visitTimeInput])
-
-  useEffect(() => {
-    if (!editing) return
-    if (!selectedCategoryId) {
-      if (selectedSubcategoryId) {
-        setCategorySelection((prev) => ({ ...prev, subcategoryId: "" }))
-      }
-      return
-    }
-
-    const stillValid = secondaryOptions.some((option) => option.id === selectedSubcategoryId)
-    if (!stillValid && selectedSubcategoryId) {
-      setCategorySelection((prev) => ({ ...prev, subcategoryId: "" }))
-    }
-  }, [editing, secondaryOptions, selectedCategoryId, selectedSubcategoryId])
-
-  const ticketActiveSession = ticket.workSummary?.activeSession ?? null
-  const ticketActiveSessionStartedAtMs = ticketActiveSession ? ticketActiveSession.startedAt.getTime() : undefined
-  const ticketActiveSessionWorkType = (ticketActiveSession as { workType?: string } | null)?.workType
-
-  const initialWorkSummary = useMemo<WorkSummarySnapshot | null>(() => {
-    if (!ticket.workSummary) return null
-    return {
-      ticketId: ticket.id as Id<"tickets">,
-      totalWorkedMs: ticket.workSummary.totalWorkedMs ?? 0,
-      internalWorkedMs: ticket.workSummary.internalWorkedMs ?? 0,
-      externalWorkedMs: ticket.workSummary.externalWorkedMs ?? 0,
-      serverNow: typeof ticket.workSummary.serverNow === "number" ? ticket.workSummary.serverNow : null,
-      activeSession: ticketActiveSession
-        ? {
-            id: ticketActiveSession.id as Id<"ticketWorkSessions">,
-            agentId: String(ticketActiveSession.agentId),
-            startedAt: ticketActiveSessionStartedAtMs ?? ticketActiveSession.startedAt.getTime(),
-            workType: (ticketActiveSessionWorkType ?? "INTERNAL").toString().toUpperCase(),
-          }
-        : null,
-      perAgentTotals: (ticket.workSummary.perAgentTotals ?? []).map((item) => ({
-        agentId: String(item.agentId),
-        agentName: item.agentName ?? null,
-        agentEmail: item.agentEmail ?? null,
-        avatarUrl: item.avatarUrl ?? null,
-        totalWorkedMs: item.totalWorkedMs ?? 0,
-        internalWorkedMs: item.internalWorkedMs ?? 0,
-        externalWorkedMs: item.externalWorkedMs ?? 0,
-      })),
-    }
-  }, [
-    ticket.id,
-    ticket.workSummary,
-    ticketActiveSession,
-    ticketActiveSessionStartedAtMs,
-    ticketActiveSessionWorkType,
-  ])
-
-  const [workSummary, setWorkSummary] = useState<WorkSummarySnapshot | null>(initialWorkSummary)
-  const effectiveWorkSummary = workSummary ?? initialWorkSummary
-  const serverOffsetRef = useRef<number>(0)
-
-  const calibrateServerOffset = useCallback(
-    (serverNow?: number | Date | null) => {
-      if (serverNow === undefined || serverNow === null) return
-      const serverMs =
-        serverNow instanceof Date ? serverNow.getTime() : Number(serverNow)
-      if (!Number.isFinite(serverMs)) return
-      serverOffsetRef.current = deriveServerOffset({
-        currentOffset: serverOffsetRef.current,
-        localNow: Date.now(),
-        serverNow: serverMs,
-      })
-    },
-    []
-  )
-
-  const getServerNow = useCallback(() => toServerTimestamp(Date.now(), serverOffsetRef.current), [])
-
-  useEffect(() => {
-    if (initialWorkSummary?.serverNow) {
-      calibrateServerOffset(initialWorkSummary.serverNow)
-    }
-    setWorkSummary(initialWorkSummary)
-  }, [initialWorkSummary, calibrateServerOffset])
-
-  useEffect(() => {
-    if (workSummaryRemote === undefined) return
-    if (workSummaryRemote === null) {
-      setWorkSummary(null)
-      return
-    }
-    if (typeof workSummaryRemote.serverNow === "number") {
-      calibrateServerOffset(workSummaryRemote.serverNow)
-    }
-    setWorkSummary({
-      ticketId: workSummaryRemote.ticketId,
-      totalWorkedMs: workSummaryRemote.totalWorkedMs ?? 0,
-      internalWorkedMs: workSummaryRemote.internalWorkedMs ?? 0,
-      externalWorkedMs: workSummaryRemote.externalWorkedMs ?? 0,
-      serverNow: typeof workSummaryRemote.serverNow === "number" ? workSummaryRemote.serverNow : null,
-      activeSession: workSummaryRemote.activeSession
-        ? {
-            id: workSummaryRemote.activeSession.id,
-            agentId: workSummaryRemote.activeSession.agentId,
-            startedAt: workSummaryRemote.activeSession.startedAt,
-            workType: (workSummaryRemote.activeSession.workType ?? "INTERNAL").toString().toUpperCase(),
-          }
-        : null,
-      perAgentTotals: (workSummaryRemote.perAgentTotals ?? []).map((item) => ({
-        agentId: String(item.agentId),
-        agentName: item.agentName ?? null,
-        agentEmail: item.agentEmail ?? null,
-        avatarUrl: item.avatarUrl ?? null,
-        totalWorkedMs: item.totalWorkedMs ?? 0,
-        internalWorkedMs: item.internalWorkedMs ?? 0,
-        externalWorkedMs: item.externalWorkedMs ?? 0,
-      })),
-    })
-  }, [workSummaryRemote, calibrateServerOffset])
-
-  const activeSessionId = workSummary?.activeSession?.id ?? null
-  const activeSessionStartedAt = workSummary?.activeSession?.startedAt ?? null
-  const isPlaying = Boolean(activeSessionId)
-  const [now, setNow] = useState(() => Date.now())
-  // Guarda um marcador local do início da sessão atual para evitar inflar tempo com
-  // timestamps defasados vindos da rede. Escolhemos o MAIOR entre (remoto, local).
-  const localStartAtRef = useRef<number>(0)
-  const localStartOriginRef = useRef<SessionStartOrigin>("unknown")
-
-  useEffect(() => {
-    if (!activeSessionId) return
-    const interval = setInterval(() => {
-      setNow(Date.now())
-    }, 1000)
-    return () => clearInterval(interval)
-  }, [activeSessionId])
-
-  // Sempre que a sessão ativa (id) mudar, sincroniza o ponteiro local
-  useEffect(() => {
-    if (!activeSessionId) {
-      localStartAtRef.current = 0
-      localStartOriginRef.current = "unknown"
-      return
-    }
-    const { localStart, origin } = reconcileLocalSessionStart({
-      remoteStart: Number(activeSessionStartedAt) || 0,
-      localStart: localStartAtRef.current,
-      origin: localStartOriginRef.current,
-    })
-    localStartAtRef.current = localStart
-    localStartOriginRef.current = origin
-  }, [activeSessionId, activeSessionStartedAt])
-
-  useEffect(() => {
-    if (!pauseDialogOpen) {
-      setPauseReason(PAUSE_REASONS[0]?.value ?? "NO_CONTACT")
-      setPauseNote("")
-      setPausing(false)
-    }
-  }, [pauseDialogOpen])
-
-  const currentSessionMs = workSummary?.activeSession
-    ? (() => {
-        const remoteStart = Number(workSummary.activeSession.startedAt) || 0
-        const effectiveStart = Math.max(remoteStart, localStartAtRef.current || 0)
-        const alignedNow = toServerTimestamp(now, serverOffsetRef.current)
-        return Math.max(0, alignedNow - effectiveStart)
-      })()
-    : 0
-  const totalWorkedMs = workSummary ? workSummary.totalWorkedMs + currentSessionMs : 0
-  const internalWorkedMs = workSummary
-    ? workSummary.internalWorkedMs + (workSummary.activeSession?.workType === "INTERNAL" ? currentSessionMs : 0)
-    : 0
-  const externalWorkedMs = workSummary
-    ? workSummary.externalWorkedMs + (workSummary.activeSession?.workType === "EXTERNAL" ? currentSessionMs : 0)
-    : 0
-
-  const formattedTotalWorked = useMemo(() => formatDuration(totalWorkedMs), [totalWorkedMs])
-  const updatedRelative = useMemo(
-    () => formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR }),
-    [ticket.updatedAt]
-  )
-
-  const handleStartWork = async (workType: "INTERNAL" | "EXTERNAL") => {
-    if (!convexUserId) return
-
-    // Se nao ha responsavel, atribuir o usuario logado automaticamente
-    if (!assigneeState?.id) {
-      toast.loading("Atribuindo responsavel e iniciando...", { id: "work" })
-      try {
-        await changeAssignee({
-          ticketId: ticket.id as Id<"tickets">,
-          assigneeId: convexUserId as Id<"users">,
-          actorId: convexUserId as Id<"users">,
-          reason: "Atribuido automaticamente ao iniciar atendimento",
-        })
-        // Atualizar estado local
-        const agent = agents.find((a) => String(a._id) === convexUserId)
-        if (agent) {
-          setAssigneeState({
-            id: String(agent._id),
-            name: agent.name,
-            email: agent.email,
-            avatarUrl: agent.avatarUrl ?? undefined,
-            teams: Array.isArray(agent.teams) ? agent.teams.filter((t): t is string => typeof t === "string") : [],
-          })
-        }
-      } catch (err) {
-        toast.error("Nao foi possivel atribuir responsavel.", { id: "work" })
-        return
-      }
-    }
-
-    toast.dismiss("work")
-    toast.loading("Iniciando atendimento...", { id: "work" })
-    try {
-      const result = await startWork({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: convexUserId as Id<"users">,
-        workType,
-      })
-      const resultMeta = result as {
-        status?: string
-        startedAt?: number
-        sessionId?: Id<"ticketWorkSessions">
-        serverNow?: number
-      }
-      const startStatus = resultMeta?.status ?? "started"
-      if (startStatus === "already_started") {
-        toast.info("O atendimento já estava em andamento", { id: "work" })
-      } else {
-        toast.success("Atendimento iniciado", { id: "work" })
-      }
-      // Otimização local: garantir startedAt correto imediatamente
-      calibrateServerOffset(resultMeta?.serverNow ?? null)
-      const startedAtMsRaw = resultMeta?.startedAt
-      const startedAtMs =
-        typeof startedAtMsRaw === "number" && Number.isFinite(startedAtMsRaw) ? startedAtMsRaw : getServerNow()
-      if (typeof startedAtMsRaw === "number") {
-        localStartOriginRef.current = "remote"
-      } else if (startStatus === "already_started") {
-        localStartOriginRef.current = "already-running-fallback"
-      } else {
-        localStartOriginRef.current = "fresh-local"
-      }
-      localStartAtRef.current = startedAtMs
-      const sessionId = resultMeta?.sessionId
-      setWorkSummary((prev) => {
-        const base: WorkSummarySnapshot = prev ?? {
-          ticketId: ticket.id as Id<"tickets">,
-          totalWorkedMs: 0,
-          internalWorkedMs: 0,
-          externalWorkedMs: 0,
-          serverNow: null,
-          activeSession: null,
-          perAgentTotals: [],
-        }
-        const sessionAgentId = assigneeState?.id ? String(assigneeState.id) : ""
-        if (!sessionAgentId) {
-          return base
-        }
-        const existingTotals = base.perAgentTotals ?? []
-        const hasAgentEntry = existingTotals.some((item) => item.agentId === sessionAgentId)
-        const updatedTotals = hasAgentEntry
-          ? existingTotals
-          : [
-              ...existingTotals,
-              {
-                agentId: sessionAgentId,
-                agentName: assigneeState?.name ?? viewerAgentMeta?.name ?? null,
-                agentEmail: assigneeState?.email ?? viewerAgentMeta?.email ?? null,
-                avatarUrl: assigneeState?.avatarUrl ?? viewerAgentMeta?.avatarUrl ?? null,
-                totalWorkedMs: 0,
-                internalWorkedMs: 0,
-                externalWorkedMs: 0,
-              },
-            ]
-        return {
-          ...base,
-          serverNow: typeof resultMeta?.serverNow === "number" ? resultMeta.serverNow : getServerNow(),
-          activeSession: {
-            id: (sessionId as Id<"ticketWorkSessions">) ?? (base.activeSession?.id as Id<"ticketWorkSessions">),
-            agentId: sessionAgentId,
-            startedAt: startedAtMs,
-            workType,
-          },
-          perAgentTotals: updatedTotals,
-        }
-      })
-
-      setStatus("AWAITING_ATTENDANCE")
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Não foi possível atualizar o atendimento"
-      toast.error(message, { id: "work" })
-    }
-  }
-
-  const handlePauseConfirm = async () => {
-    if (!convexUserId) return
-    toast.dismiss("work")
-    toast.loading("Pausando atendimento...", { id: "work" })
-    setPausing(true)
-    try {
-      const result = await pauseWork({
-        ticketId: ticket.id as Id<"tickets">,
-        actorId: convexUserId as Id<"users">,
-        reason: pauseReason,
-        note: pauseNote.trim() ? pauseNote.trim() : undefined,
-      })
-      const resultMeta = result as { status?: string; durationMs?: number; serverNow?: number }
-      if (resultMeta?.status === "already_paused") {
-        toast.info("O atendimento já estava pausado", { id: "work" })
-      } else {
-        toast.success("Atendimento pausado", { id: "work" })
-      }
-      setPauseDialogOpen(false)
-      // Otimização local: aplicar duração retornada no total e limpar sessão ativa
-      calibrateServerOffset(resultMeta?.serverNow ?? null)
-      const delta = typeof resultMeta?.durationMs === "number" ? resultMeta.durationMs : 0
-      localStartAtRef.current = 0
-      localStartOriginRef.current = "unknown"
-      setWorkSummary((prev) => {
-        if (!prev) return prev
-        const workType = prev.activeSession?.workType ?? "INTERNAL"
-        const sessionAgentId = prev.activeSession?.agentId ?? (viewerAgentMeta?.id ?? "")
-        const internalDelta = workType === "INTERNAL" ? delta : 0
-        const externalDelta = workType === "EXTERNAL" ? delta : 0
-        const updatedTotals = (() => {
-          if (!sessionAgentId) return prev.perAgentTotals
-          let found = false
-          const mapped = prev.perAgentTotals.map((item) => {
-            if (item.agentId !== sessionAgentId) return item
-            found = true
-            return {
-              ...item,
-              totalWorkedMs: item.totalWorkedMs + delta,
-              internalWorkedMs: item.internalWorkedMs + internalDelta,
-              externalWorkedMs: item.externalWorkedMs + externalDelta,
-            }
-          })
-          if (found || delta <= 0) {
-            return mapped
-          }
-          return [
-            ...mapped,
-            {
-              agentId: sessionAgentId,
-              agentName: viewerAgentMeta?.name ?? null,
-              agentEmail: viewerAgentMeta?.email ?? null,
-              avatarUrl: viewerAgentMeta?.avatarUrl ?? null,
-              totalWorkedMs: delta,
-              internalWorkedMs: internalDelta,
-              externalWorkedMs: externalDelta,
-            },
-          ]
-        })()
-        return {
-          ...prev,
-          totalWorkedMs: prev.totalWorkedMs + delta,
-          internalWorkedMs: prev.internalWorkedMs + internalDelta,
-          externalWorkedMs: prev.externalWorkedMs + externalDelta,
-          serverNow: typeof resultMeta?.serverNow === "number" ? resultMeta.serverNow : getServerNow(),
-          activeSession: null,
-          perAgentTotals: updatedTotals,
-        }
-      })
-      setStatus("PAUSED")
-    } catch (error) {
-      const message = error instanceof Error ? error.message : "Não foi possível atualizar o atendimento"
-      toast.error(message, { id: "work" })
-    } finally {
-      setPausing(false)
-    }
-  }
-
-  const handleWorkSummaryAdjusted = useCallback(
-    (result: AdjustWorkSummaryResult) => {
-      calibrateServerOffset(result?.serverNow ?? null)
-      setWorkSummary((prev) => {
-        const fallback: WorkSummarySnapshot = {
-          ticketId: ticket.id as Id<"tickets">,
-          totalWorkedMs: 0,
-          internalWorkedMs: 0,
-          externalWorkedMs: 0,
-          serverNow: result?.serverNow ?? null,
-          activeSession: null,
-          perAgentTotals: [],
-        }
-        const base = prev ?? fallback
-        return {
-          ...base,
-          totalWorkedMs: result?.totalWorkedMs ?? base.totalWorkedMs,
-          internalWorkedMs: result?.internalWorkedMs ?? base.internalWorkedMs,
-          externalWorkedMs: result?.externalWorkedMs ?? base.externalWorkedMs,
-          serverNow: result?.serverNow ?? base.serverNow,
-          perAgentTotals: result?.perAgentTotals
-            ? result.perAgentTotals.map((item) => ({
-                agentId: item.agentId,
-                agentName: item.agentName ?? null,
-                agentEmail: item.agentEmail ?? null,
-                avatarUrl: item.avatarUrl ?? null,
-                totalWorkedMs: item.totalWorkedMs,
-                internalWorkedMs: item.internalWorkedMs,
-                externalWorkedMs: item.externalWorkedMs,
-              }))
-            : base.perAgentTotals,
-        }
-      })
-    },
-    [calibrateServerOffset, ticket.id],
-  )
-
-  const handleExportPdf = useCallback(async () => {
-    try {
-      setExportingPdf(true)
-      toast.dismiss("ticket-export")
-      toast.loading("Gerando PDF...", { id: "ticket-export" })
-      const response = await fetch(`/api/tickets/${ticket.id}/export/pdf`, { credentials: "include" })
-      if (!response.ok) {
-        throw new Error(`failed: ${response.status}`)
-      }
-      const blob = await response.blob()
-      const url = URL.createObjectURL(blob)
-      const link = document.createElement("a")
-      link.href = url
-      link.download = `ticket-${ticket.reference}.pdf`
-      document.body.appendChild(link)
-      link.click()
-      document.body.removeChild(link)
-      URL.revokeObjectURL(url)
-      toast.success("PDF exportado com sucesso!", { id: "ticket-export" })
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível exportar o PDF.", { id: "ticket-export" })
-    } finally {
-      setExportingPdf(false)
-    }
-  }, [ticket.id, ticket.reference])
-
-  const handleReopenTicket = useCallback(async () => {
-    if (!viewerId) {
-      toast.error("Não foi possível identificar o usuário atual.")
-      return
-    }
-    toast.dismiss("ticket-reopen")
-    setIsReopening(true)
-    toast.loading("Reabrindo ticket...", { id: "ticket-reopen" })
-    try {
-      await reopenTicket({ ticketId: ticket.id as Id<"tickets">, actorId: viewerId as Id<"users"> })
-      toast.success("Ticket reaberto com sucesso!", { id: "ticket-reopen" })
-      setStatus("AWAITING_ATTENDANCE")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível reabrir o ticket.", { id: "ticket-reopen" })
-    } finally {
-      setIsReopening(false)
-    }
-  }, [reopenTicket, ticket.id, viewerId])
-
-  return (
-    <div id="ticket-summary-header" className={cardClass}>
-      <div className="absolute right-6 top-6 flex flex-col items-end gap-1">
-        <div className="flex items-center gap-3">
-          {status !== "RESOLVED" ? (
-            checklistRequiredPending > 0 ? (
-              <Tooltip>
-                <TooltipTrigger asChild>
-                  <span>
-                    <Button
-                      type="button"
-                      disabled
-                      className="inline-flex items-center gap-2 rounded-lg border border-sidebar-border bg-sidebar-accent px-3 py-1.5 text-sm font-semibold text-sidebar-accent-foreground opacity-70"
-                    >
-                      <CheckCircle2 className="size-4" /> Encerrar
-                    </Button>
-                  </span>
-                </TooltipTrigger>
-                <TooltipContent className="rounded-lg border border-slate-200 bg-white px-3 py-2 text-xs font-medium text-neutral-700 shadow-lg">
-                  Conclua o checklist antes de encerrar ({checklistRequiredPending} pendente
-                  {checklistRequiredPending === 1 ? "" : "s"}).
-                </TooltipContent>
-              </Tooltip>
-            ) : (
-              <Button
-                type="button"
-                className="inline-flex items-center gap-2 rounded-lg border border-sidebar-border bg-sidebar-accent px-3 py-1.5 text-sm font-semibold text-sidebar-accent-foreground transition-all duration-200 ease-out hover:-translate-y-0.5 hover:border-sidebar-ring hover:bg-sidebar-accent focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[var(--sidebar-ring)]/30 active:translate-y-0 active:border-sidebar-ring"
-                onClick={() => setCloseOpen(true)}
-              >
-                <CheckCircle2 className="size-4" /> Encerrar
-              </Button>
-            )
-          ) : canReopenTicket ? (
-            <Button
-              type="button"
-              className="inline-flex items-center gap-2 rounded-lg border border-sidebar-border bg-white px-3 py-1.5 text-sm font-semibold text-neutral-800 transition-all duration-200 ease-out hover:-translate-y-0.5 hover:border-sidebar-ring hover:bg-slate-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[var(--sidebar-ring)]/30 active:translate-y-0 active:border-sidebar-ring"
-              onClick={handleReopenTicket}
-              disabled={isReopening}
-            >
-              {isReopening ? <Spinner className="size-4 text-neutral-600" /> : <RotateCcw className="size-4" />}
-              Reabrir
-            </Button>
-          ) : null}
-          {workSummary ? (
-            <Tooltip>
-              <TooltipTrigger asChild>
-                <Badge
-                  className="inline-flex h-9 cursor-help items-center gap-2 rounded-full border border-slate-200 bg-white px-3 text-sm font-semibold text-neutral-700 [&>svg]:size-5"
-                >
-                  <IconClock className="size-5 text-neutral-700" /> {formattedTotalWorked}
-                </Badge>
-              </TooltipTrigger>
-              <TooltipContent className="rounded-lg border border-slate-200 bg-white px-3 py-2 text-xs font-medium text-neutral-700 shadow-lg">
-                <div className="flex flex-col gap-1">
-                  <span>Horas internas: {formatDuration(internalWorkedMs)}</span>
-                  <span>Horas externas: {formatDuration(externalWorkedMs)}</span>
-                </div>
-              </TooltipContent>
-            </Tooltip>
-          ) : null}
-          {!editing ? (
-            <Button
-              size="icon"
-              aria-label="Editar"
-              className="inline-flex items-center justify-center rounded-lg border border-slate-200 bg-white text-neutral-800 hover:bg-slate-50"
-              onClick={() => setEditing(true)}
-              title="Editar"
-            >
-              <IconPencil className="size-5" />
-            </Button>
-          ) : null}
-          <Button
-            size="icon"
-            variant="outline"
-            aria-label="Exportar PDF"
-            className="inline-flex items-center justify-center rounded-lg border border-slate-200 bg-white text-neutral-800 hover:bg-slate-50"
-            onClick={handleExportPdf}
-            disabled={exportingPdf}
-            title="Exportar PDF"
-          >
-            {exportingPdf ? <Spinner className="size-4 text-neutral-700" /> : <IconDownload className="size-5" />}
-          </Button>
-          {showRemoteShortcut ? (
-            <Tooltip>
-              <TooltipTrigger asChild>
-                <Button
-                  size="icon"
-                  variant="outline"
-                  aria-label="Conectar remotamente"
-                  className="inline-flex items-center justify-center rounded-lg border border-slate-200 bg-white text-neutral-800 hover:bg-slate-50"
-                  onClick={handleRemoteShortcutConnect}
-                >
-                  <span className="relative inline-flex items-center justify-center">
-                    <MonitorSmartphone className="size-5" />
-                    <span className="pointer-events-none absolute -right-0.5 -top-0.5 inline-flex">
-                      <span className="relative inline-flex">
-                        {remoteShortcutIndicator.isPinging ? (
-                          <span
-                            className={cn(
-                              "absolute left-1/2 top-1/2 size-4 -translate-x-1/2 -translate-y-1/2 rounded-full animate-ping",
-                              remoteShortcutIndicator.ringClass
-                            )}
-                          />
-                        ) : null}
-                        <span
-                          className={cn(
-                            "inline-flex size-2 rounded-full border border-white",
-                            remoteShortcutIndicator.dotClass
-                          )}
-                        />
-                      </span>
-                    </span>
-                  </span>
-                </Button>
-              </TooltipTrigger>
-              <TooltipContent className="max-w-xs space-y-1 rounded-xl border border-slate-200 bg-white px-3 py-2 text-left text-xs text-neutral-900 shadow-lg">
-                <p className="text-sm font-semibold text-neutral-900">Acesso remoto</p>
-                {remoteShortcutHostname ? (
-                  <p className="text-xs text-neutral-700">
-                    <span className="font-semibold text-neutral-900">Host:</span> {remoteShortcutHostname}
-                  </p>
-                ) : null}
-                {remoteShortcutAccess?.identifier ? (
-                  <p className="text-xs text-neutral-700">
-                    <span className="font-semibold text-neutral-900">ID RustDesk:</span> {remoteShortcutAccess.identifier}
-                  </p>
-                ) : null}
-                <p className="text-xs text-neutral-700">
-                  <span className="font-semibold text-neutral-900">Status:</span> {remoteShortcutStatusLabel}
-                </p>
-              </TooltipContent>
-            </Tooltip>
-          ) : null}
-          {hasMachine && !hasActiveSession && isStaff ? (
-            <Tooltip>
-              <TooltipTrigger asChild>
-                <Button
-                  size="icon"
-                  variant="outline"
-                  aria-label="Iniciar chat ao vivo"
-                  className={cn(
-                    "inline-flex items-center justify-center rounded-lg border border-slate-200 bg-white text-neutral-800 hover:bg-slate-50",
-                    (!machineOnline || !ticketHasAssignee) && "cursor-not-allowed opacity-50"
-                  )}
-                  onClick={handleStartLiveChat}
-                  disabled={isStartingChat || !machineOnline || !ticketHasAssignee}
-                >
-                  <span className="relative inline-flex items-center justify-center">
-                    <MessageCircle className="size-5" />
-                    <span className="pointer-events-none absolute -right-0.5 -top-0.5 inline-flex">
-                      <span className="relative inline-flex">
-                        <span
-                          className={cn(
-                            "inline-flex size-2 rounded-full border border-white",
-                            machineOnline ? "bg-green-500" : "bg-slate-400"
-                          )}
-                        />
-                      </span>
-                    </span>
-                  </span>
-                </Button>
-              </TooltipTrigger>
-              <TooltipContent className="max-w-xs space-y-1 rounded-xl border border-slate-200 bg-white px-3 py-2 text-left text-xs text-neutral-900 shadow-lg">
-                <p className="text-sm font-semibold text-neutral-900">Iniciar chat ao vivo</p>
-                <p className="text-xs text-neutral-700">
-                  <span className="font-semibold text-neutral-900">Status:</span>{" "}
-                  {machineOnline ? "Máquina online" : "Máquina offline"}
-                </p>
-                {!ticketHasAssignee && (
-                  <p className="text-xs text-amber-600">
-                    Atribua um responsável ao ticket para iniciar o chat.
-                  </p>
-                )}
-                {ticketHasAssignee && !machineOnline && (
-                  <p className="text-xs text-amber-600">
-                    A máquina precisa estar online para iniciar o chat.
-                  </p>
-                )}
-              </TooltipContent>
-            </Tooltip>
-          ) : hasMachine && hasActiveSession ? (
-            <Tooltip>
-              <TooltipTrigger asChild>
-                <Button
-                  size="icon"
-                  variant="outline"
-                  aria-label="Chat ativo"
-                  className="inline-flex items-center justify-center rounded-lg border border-green-200 bg-green-50 text-green-700 hover:bg-green-100"
-                  onClick={() => {
-                    // Não faz nada - sessão já ativa (widget flutuante mostra)
-                  }}
-                >
-                  <span className="relative inline-flex items-center justify-center">
-                    <MessageCircle className="size-5" />
-                    <span className="pointer-events-none absolute -right-0.5 -top-0.5 inline-flex">
-                      <span className="relative inline-flex">
-                        <span className="absolute left-1/2 top-1/2 size-4 -translate-x-1/2 -translate-y-1/2 rounded-full bg-green-400 animate-ping" />
-                        <span className="inline-flex size-2 rounded-full border border-white bg-green-500" />
-                      </span>
-                    </span>
-                  </span>
-                </Button>
-              </TooltipTrigger>
-              <TooltipContent className="max-w-xs space-y-1 rounded-xl border border-slate-200 bg-white px-3 py-2 text-left text-xs text-neutral-900 shadow-lg">
-                <p className="text-sm font-semibold text-green-700">Chat em andamento</p>
-                <p className="text-xs text-neutral-700">
-                  Use o widget flutuante no canto inferior direito para continuar a conversa.
-                </p>
-              </TooltipContent>
-            </Tooltip>
-          ) : null}
-          <DeleteTicketDialog ticketId={ticket.id as Id<"tickets">} />
-        </div>
-        {status === "RESOLVED" && canReopenTicket && reopenDeadlineLabel ? (
-          <p className="mt-1 text-xs text-neutral-500">Prazo para reabrir: {reopenDeadlineLabel}</p>
-        ) : null}
-      </div>
-      <CloseTicketDialog
-        open={closeOpen}
-        onOpenChange={setCloseOpen}
-        ticketId={ticket.id as unknown as string}
-        tenantId={ticket.tenantId}
-        actorId={convexUserId as Id<"users"> | null}
-        ticketReference={ticket.reference ?? null}
-        requesterName={ticket.requester?.name ?? ticket.requester?.email ?? null}
-        agentName={agentName}
-        workSummary={
-          effectiveWorkSummary
-            ? {
-                totalWorkedMs: effectiveWorkSummary.totalWorkedMs,
-                internalWorkedMs: effectiveWorkSummary.internalWorkedMs,
-                externalWorkedMs: effectiveWorkSummary.externalWorkedMs,
-              }
-            : null
-        }
-        canAdjustTime={canAdjustWork && Boolean(effectiveWorkSummary)}
-        onWorkSummaryAdjusted={handleWorkSummaryAdjusted}
-        onSuccess={() => setStatus("RESOLVED")}
-      />
-      <div className="flex flex-wrap items-start justify-between gap-3">
-        <div className="space-y-3">
-      <div className="flex flex-wrap items-center gap-3">
-        <Badge className={referenceBadgeClass}>#{ticket.reference}</Badge>
-        {isAvulso ? (
-          <Badge className="inline-flex h-9 items-center gap-2 rounded-full border border-rose-200 bg-rose-50 px-3 text-sm font-semibold text-rose-700">
-            Cliente avulso
-          </Badge>
-        ) : null}
-        <PrioritySelect ticketId={ticket.id} value={ticket.priority} />
-        <StatusSelect
-          ticketId={ticket.id}
-          value={status}
-          tenantId={ticket.tenantId}
-          requesterName={ticket.requester?.name ?? ticket.requester?.email ?? null}
-          ticketReference={ticket.reference ?? null}
-          showCloseButton={false}
-          onStatusChange={setStatus}
-        />
-        {resolvedWithSummary ? (
-          <Link
-            href={`/tickets/${resolvedWithSummary.id}`}
-            className="flex items-center gap-3 rounded-2xl border border-primary/20 bg-primary/5 px-4 py-3 text-sm font-semibold text-primary-700 transition hover:border-primary hover:bg-primary/10 hover:text-primary-800"
-          >
-            <span className="flex size-9 items-center justify-center rounded-full border border-primary/30 bg-white text-primary">
-              <IconLink className="size-5" strokeWidth={1.7} />
-            </span>
-            <span className="flex flex-col">
-              <span className="text-xs font-semibold uppercase tracking-wide text-primary/70">Chamado vinculado</span>
-              <span className="text-sm font-semibold text-neutral-900">
-                {resolvedWithSummary.reference ? `#${resolvedWithSummary.reference}` : "Ver ticket"}
-                {resolvedWithSummary.subject ? ` · ${resolvedWithSummary.subject}` : ""}
-              </span>
-            </span>
-          </Link>
-        ) : null}
-            {isPlaying ? (
-              <Tooltip>
-                <TooltipTrigger asChild>
-                  <span className="inline-flex">
-                    <Button
-                      size="icon"
-                      aria-label="Pausar atendimento"
-                      className={pauseDisabled ? pauseButtonDisabledClass : pauseButtonEnabledClass}
-                      onClick={() => {
-                        if (!convexUserId || pauseDisabled) return
-                        setPauseDialogOpen(true)
-                      }}
-                      disabled={pauseDisabled}
-                      title="Pausar"
-                    >
-                      <IconPlayerPause className={pauseDisabled ? "size-4 text-neutral-500" : "size-4 text-white"} />
-                    </Button>
-                  </span>
-                </TooltipTrigger>
-                {pauseDisabled ? (
-                  <TooltipContent className="rounded-lg border border-slate-200 bg-white px-3 py-2 text-xs font-medium text-neutral-700 shadow-lg">
-                    Apenas o responsável atual ou um administrador pode pausar o atendimento.
-                  </TooltipContent>
-                ) : null}
-              </Tooltip>
-            ) : startDisabled ? (
-              <Tooltip>
-                <TooltipTrigger asChild>
-                  <span className="inline-flex">
-                    <Button
-                      size="icon"
-                      aria-label="Iniciar atendimento"
-                      className={playButtonDisabledClass}
-                      disabled
-                      title="Iniciar"
-                    >
-                      <IconPlayerPlay className="size-4 text-neutral-500" />
-                    </Button>
-                  </span>
-                </TooltipTrigger>
-                <TooltipContent className="rounded-lg border border-slate-200 bg-white px-3 py-2 text-xs font-medium text-neutral-700 shadow-lg">
-                  {startDisabledReason}
-                </TooltipContent>
-              </Tooltip>
-            ) : (
-              <DropdownMenu>
-                <DropdownMenuTrigger asChild>
-                  <Button
-                    size="icon"
-                    aria-label="Iniciar atendimento"
-                    className={playButtonEnabledClass}
-                    title="Iniciar"
-                  >
-                    <IconPlayerPlay className="size-4 text-white" />
-                  </Button>
-                </DropdownMenuTrigger>
-                <DropdownMenuContent align="start" className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                  <DropdownMenuItem onSelect={() => void handleStartWork("INTERNAL")}>Iniciar (interno)</DropdownMenuItem>
-                  <DropdownMenuItem onSelect={() => void handleStartWork("EXTERNAL")}>Iniciar (externo)</DropdownMenuItem>
-                </DropdownMenuContent>
-              </DropdownMenu>
-            )}
-          </div>
-          {editing ? (
-            <div className="space-y-2">
-              <Input
-                value={subject}
-                onChange={(e) => setSubject(e.target.value)}
-                className="h-10 rounded-lg border border-slate-300 text-lg font-semibold text-neutral-900"
-              />
-            </div>
-          ) : (
-            <div className="space-y-1">
-              <div className="flex flex-wrap items-center gap-2">
-                <h1 className="break-words text-2xl font-semibold text-neutral-900">{subject}</h1>
-                {ticket.formTemplateLabel || ticket.formTemplate ? (
-                  <span className="inline-flex items-center rounded-full border border-sky-200 bg-sky-50 px-2.5 py-0.5 text-xs font-semibold text-sky-700">
-                    {ticket.formTemplateLabel ?? ticket.formTemplate}
-                  </span>
-                ) : null}
-              </div>
-            </div>
-          )}
-        </div>
-      </div>
-      <Separator className="bg-slate-200" />
-      <div className="grid gap-4 text-sm text-neutral-600 sm:grid-cols-2 lg:grid-cols-3">
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Categoria primária</span>
-          {editing ? (
-            <Select
-              disabled={saving || categoriesLoading || isManager}
-              value={selectedCategoryId ? selectedCategoryId : EMPTY_CATEGORY_VALUE}
-              onValueChange={(value) => {
-                if (isManager) return
-                if (value === EMPTY_CATEGORY_VALUE) {
-                  setCategorySelection({ categoryId: "", subcategoryId: "" })
-                  return
-                }
-                const category = categories.find((item) => item.id === value)
-                setCategorySelection({
-                  categoryId: value,
-                  subcategoryId: category?.secondary.find((option) => option.id === selectedSubcategoryId)?.id ?? "",
-                })
-              }}
-            >
-              <SelectTrigger className={selectTriggerClass}>
-                <SelectValue placeholder={categoriesLoading ? "Carregando..." : "Sem categoria"} />
-              </SelectTrigger>
-              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                <SelectItem value={EMPTY_CATEGORY_VALUE}>Sem categoria</SelectItem>
-                {categories.map((category) => (
-                  <SelectItem key={category.id} value={category.id}>
-                    {category.name}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          ) : (
-            <span className={sectionValueClass}>{ticket.category?.name ?? "Sem categoria"}</span>
-          )}
-        </div>
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Categoria secundária</span>
-          {editing ? (
-            <Select
-              disabled={
-                saving || categoriesLoading || !selectedCategoryId || isManager
-              }
-              value={selectedSubcategoryId ? selectedSubcategoryId : EMPTY_SUBCATEGORY_VALUE}
-              onValueChange={(value) => {
-                if (isManager) return
-                if (value === EMPTY_SUBCATEGORY_VALUE) {
-                  setCategorySelection((prev) => ({ ...prev, subcategoryId: "" }))
-                  return
-                }
-                setCategorySelection((prev) => ({ ...prev, subcategoryId: value }))
-              }}
-            >
-              <SelectTrigger className={selectTriggerClass}>
-                <SelectValue
-                  placeholder={
-                    !selectedCategoryId
-                      ? "Selecione uma primária"
-                      : secondaryOptions.length === 0
-                        ? "Sem subcategoria"
-                        : "Selecionar"
-                  }
-                />
-              </SelectTrigger>
-              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                <SelectItem value={EMPTY_SUBCATEGORY_VALUE}>Sem subcategoria</SelectItem>
-                {secondaryOptions.map((option) => (
-                  <SelectItem key={option.id} value={option.id}>
-                    {option.name}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          ) : (
-            <span className={sectionValueClass}>{ticket.subcategory?.name ?? "Sem subcategoria"}</span>
-          )}
-        </div>
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Fila</span>
-          {editing ? (
-            <Select
-              disabled={isManager}
-              value={queueSelection}
-              onValueChange={(value) => {
-                if (isManager) return
-                setQueueSelection(value)
-              }}
-            >
-              <SelectTrigger className={smallSelectTriggerClass}>
-                <SelectValue placeholder="Selecionar" />
-              </SelectTrigger>
-              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                {queues.map((queue) => (
-                  <SelectItem key={queue.id} value={queue.name}>
-                    {queue.name}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          ) : (
-            <span className={sectionValueClass}>{ticket.queue ?? "Sem fila"}</span>
-          )}
-        </div>
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Empresa</span>
-          {editing && !isManager ? (
-            <SearchableCombobox
-              value={companySelection}
-              onValueChange={(value) => {
-                setCompanySelection(value ?? NO_COMPANY_VALUE)
-              }}
-              options={companyComboboxOptions}
-              placeholder="Selecionar empresa"
-              disabled={isManager}
-              renderValue={(option) =>
-                option ? (
-                  <span className="truncate">{option.label}</span>
-                ) : (
-                  <span className="text-muted-foreground">Selecionar empresa</span>
-                )
-              }
-              renderOption={(option) => {
-                const meta = companyMeta.get(option.value)
-                return (
-                  <div className="flex items-center justify-between gap-3">
-                    <span className="font-medium text-foreground">{option.label}</span>
-                    {meta?.isAvulso ? (
-                      <Badge variant="outline" className="rounded-full px-2 py-0.5 text-[10px] uppercase tracking-wide">
-                        Avulsa
-                      </Badge>
-                    ) : null}
-                  </div>
-                )
-              }}
-            />
-          ) : (
-            <span className={sectionValueClass}>{companyLabel}</span>
-          )}
-        </div>
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Solicitante</span>
-          {editing && !isManager ? (
-            <div className="space-y-1.5">
-              <Select
-                value={requesterSelection ?? NO_REQUESTER_VALUE}
-                onValueChange={(value) => {
-                  if (value === NO_REQUESTER_VALUE) {
-                    setRequesterSelection(null)
-                  } else {
-                    setRequesterSelection(value)
-                  }
-                }}
-                disabled={filteredCustomers.length === 0}
-              >
-                <SelectTrigger className={selectTriggerClass}>
-                  <SelectValue
-                    placeholder={filteredCustomers.length === 0 ? "Nenhum usuário disponível" : "Selecionar solicitante"}
-                  />
-                </SelectTrigger>
-                <SelectContent className="max-h-64 rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                  {filteredCustomers.length === 0 ? (
-                    <SelectItem value={NO_REQUESTER_VALUE} disabled>
-                      Nenhum usuário disponível
-                    </SelectItem>
-                  ) : (
-                    filteredCustomers.map((customer) => (
-                      <SelectItem key={customer.id} value={customer.id}>
-                        <div className="flex flex-col">
-                          <span className="font-medium">{customer.name}</span>
-                          <span className="text-xs text-neutral-500">{customer.email}</span>
-                        </div>
-                      </SelectItem>
-                    ))
-                  )}
-                </SelectContent>
-              </Select>
-              {filteredCustomers.length === 0 ? (
-                <span className="text-xs text-neutral-500">Nenhum colaborador disponível para a empresa selecionada.</span>
-              ) : null}
-              {requesterError ? <span className="text-xs font-semibold text-rose-600">{requesterError}</span> : null}
-            </div>
-          ) : (
-            <span className={sectionValueClass}>{ticket.requester.name}</span>
-          )}
-        </div>
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Responsável</span>
-          {editing ? (
-            <Select
-              disabled={isManager}
-              value={assigneeSelection}
-              onValueChange={(value) => {
-                if (isManager) return
-                setAssigneeSelection(value)
-              }}
-            >
-              <SelectTrigger className={selectTriggerClass}>
-                <SelectValue placeholder="Selecionar" />
-              </SelectTrigger>
-              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                {agents.map((agent) => (
-                  <SelectItem key={agent._id} value={agent._id}>
-                    {agent.name}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          ) : (
-            <span className={sectionValueClass}>{assigneeState?.name ?? "Não atribuído"}</span>
-          )}
-        </div>
-        {editing && assigneeDirty ? (
-          <div className="flex flex-col gap-2 sm:col-span-2 lg:col-span-3">
-            <span className={sectionLabelClass}>Motivo da troca</span>
-            <Textarea
-              value={assigneeChangeReason}
-              onChange={(event) => {
-                setAssigneeChangeReason(event.target.value)
-                if (assigneeReasonError) {
-                  setAssigneeReasonError(null)
-                }
-              }}
-              placeholder="Explique brevemente por que o chamado será reatribuído..."
-              className="min-h-[96px]"
-            />
-            <p className="text-xs text-neutral-500">
-              O motivo é registrado como comentário interno visível para administradores e agentes.
-            </p>
-            {assigneeReasonError ? (
-              <p className="text-xs font-semibold text-rose-600">{assigneeReasonError}</p>
-            ) : normalizedAssigneeReason.length > 0 && normalizedAssigneeReason.length < 5 ? (
-              <p className="text-xs font-semibold text-rose-600">Descreva o motivo com pelo menos 5 caracteres ou deixe em branco.</p>
-            ) : null}
-          </div>
-        ) : null}
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Criado em</span>
-          <span className={sectionValueClass}>{format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
-        </div>
-        <div className="flex flex-col gap-1">
-          <span className={sectionLabelClass}>Atualizado em</span>
-          <div className="flex items-center gap-2">
-            <span className={sectionValueClass}>{format(ticket.updatedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
-            <span className={subtleBadgeClass}>{updatedRelative}</span>
-          </div>
-        </div>
-        {visitSectionEnabled ? (
-          <div
-            className={`flex flex-col gap-1 ${
-              shouldHighlightVisitFields ? "rounded-2xl border border-rose-200 bg-rose-50/70 p-3" : ""
-            }`}
-          >
-            <span className={`${sectionLabelClass} ${shouldHighlightVisitFields ? "text-rose-700" : ""}`}>
-              Data da visita
-            </span>
-            {editing && !isManager ? (
-              <div className="space-y-2">
-                <div className="grid gap-2 sm:grid-cols-[minmax(0,1fr)_160px]">
-                  <Popover open={visitDatePickerOpen} onOpenChange={setVisitDatePickerOpen}>
-                    <PopoverTrigger asChild>
-                      <button
-                        type="button"
-                        className={`flex h-9 w-full items-center justify-between rounded-lg border bg-white px-3 text-left text-sm shadow-sm hover:bg-slate-50 ${
-                          visitDateMissing
-                            ? "border-rose-400 text-rose-700"
-                            : visitDateInput
-                              ? "border-slate-300 text-neutral-800"
-                              : "border-slate-300 text-muted-foreground"
-                        }`}
-                      >
-                        {visitDatePickerValue
-                          ? format(visitDatePickerValue, "dd/MM/yyyy", { locale: ptBR })
-                          : "Selecionar data"}
-                        <CalendarIcon className={`ml-2 size-4 ${visitDateMissing ? "text-rose-600" : "text-neutral-500"}`} />
-                      </button>
-                    </PopoverTrigger>
-                    <PopoverContent className="w-auto p-0" align="start">
-                      <Calendar
-                        mode="single"
-                        selected={visitDatePickerValue ?? undefined}
-                        onSelect={(date) => {
-                          if (!date) {
-                            setVisitDateInput(null)
-                            setVisitTimeInput(null)
-                            return
-                          }
-                          const iso = date.toISOString().slice(0, 10)
-                          setVisitDateInput(iso)
-                          setVisitError(null)
-                          setVisitDatePickerOpen(false)
-                        }}
-                        initialFocus
-                      />
-                    </PopoverContent>
-                  </Popover>
-                  <TimePicker
-                    value={visitTimeInput ?? ""}
-                    onChange={(value) => {
-                      setVisitTimeInput(value || null)
-                      if (value) {
-                        setVisitError(null)
-                      }
-                    }}
-                    stepMinutes={5}
-                    className={`h-9 rounded-lg border bg-white text-sm font-medium shadow-sm ${
-                      visitTimeMissing ? "border-rose-400 text-rose-700" : "border-slate-300 text-neutral-800"
-                    }`}
-                  />
-                </div>
-                {visitInlineError ? (
-                  <p className="text-xs font-semibold text-rose-600">{visitInlineError}</p>
-                ) : null}
-              </div>
-            ) : (
-              <div className="flex flex-col gap-1">
-                <span className={sectionValueClass}>
-                  {ticket.dueAt ? format(ticket.dueAt, "dd/MM/yyyy HH:mm", { locale: ptBR }) : "Sem data definida"}
-                </span>
-                <div className="flex flex-wrap items-center gap-2">
-                  {visitStatusValue ? (
-                    <Badge
-                      variant="outline"
-                      className={cn(
-                        "rounded-full border px-2.5 py-1 text-[11px] font-semibold",
-                        VISIT_STATUS_TONES[visitStatusValue] ?? "bg-slate-100 text-neutral-700 border-slate-200",
-                      )}
-                    >
-                      {VISIT_STATUS_LABELS[visitStatusValue] ?? visitStatusValue}
-                    </Badge>
-                  ) : null}
-                  {!isManager && visitStatusValue !== "done" ? (
-                    <Button
-                      size="sm"
-                      variant="outline"
-                      onClick={() => handleVisitStatusChange("done")}
-                      disabled={visitStatusLoading}
-                    >
-                      Marcar visita realizada
-                    </Button>
-                  ) : null}
-                  {!isManager && visitStatusValue && visitStatusValue !== "scheduled" && visitStatusValue !== "in_service" ? (
-                    <Button
-                      size="sm"
-                      variant="ghost"
-                      onClick={() => handleVisitStatusChange("scheduled")}
-                      disabled={visitStatusLoading}
-                    >
-                      Reabrir visita
-                    </Button>
-                  ) : null}
-                </div>
-                {visitStatusValue === "done" && visitPerformedAt ? (
-                  <span className="text-xs text-muted-foreground">
-                    Concluída em {format(visitPerformedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}
-                  </span>
-                ) : null}
-              </div>
-            )}
-          </div>
-        ) : slaDueDate ? (
-          <div className="flex flex-col gap-1">
-            <span className={sectionLabelClass}>SLA até</span>
-            <span className={sectionValueClass}>{format(slaDueDate, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
-          </div>
-        ) : null}
-        {ticket.slaSnapshot ? (
-          <div className="flex flex-col gap-1">
-            <span className={sectionLabelClass}>Política</span>
-            <span className={sectionValueClass}>{ticket.slaSnapshot.categoryName ?? "Configuração personalizada"}</span>
-          </div>
-        ) : null}
-        <TicketCustomFieldsSection ticket={ticket} variant="inline" className="sm:col-span-2 lg:col-span-3" />
-        {editing ? (
-          <div className="flex items-center justify-end gap-2 sm:col-span-2 lg:col-span-3">
-            <Button variant="ghost" size="sm" className="text-sm font-semibold text-neutral-700" onClick={handleCancel}>
-              Cancelar
-            </Button>
-            <Button size="sm" className={startButtonClass} onClick={handleSave} disabled={saveDisabled}>
-              Salvar
-            </Button>
-          </div>
-        ) : null}
-      </div>
-      <Dialog open={pauseDialogOpen} onOpenChange={setPauseDialogOpen}>
-        <DialogContent>
-          <DialogHeader>
-            <DialogTitle>Registrar pausa</DialogTitle>
-            <DialogDescription>Informe o motivo da pausa para registrar no histórico do chamado.</DialogDescription>
-          </DialogHeader>
-          <div className="space-y-4">
-            <div className="space-y-1.5">
-              <span className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Motivo</span>
-              <Select value={pauseReason} onValueChange={setPauseReason}>
-                <SelectTrigger className={selectTriggerClass}>
-                  <SelectValue placeholder="Selecione" />
-                </SelectTrigger>
-                <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
-                  {PAUSE_REASONS.map((reason) => (
-                    <SelectItem key={reason.value} value={reason.value}>
-                      {reason.label}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-            <div className="space-y-1.5">
-              <span className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Observações</span>
-              <Textarea
-                value={pauseNote}
-                onChange={(event) => setPauseNote(event.target.value)}
-                rows={3}
-                placeholder="Adicione detalhes opcionais (visível apenas internamente)."
-                className="min-h-[96px]"
-              />
-            </div>
-          </div>
-          <DialogFooter>
-            <Button variant="outline" onClick={() => setPauseDialogOpen(false)} disabled={pausing}>
-              Cancelar
-            </Button>
-            <Button
-              className={pauseButtonClass}
-              onClick={handlePauseConfirm}
-              disabled={pausing || !pauseReason}
-            >
-              {pausing ? <Spinner className="size-4 text-white" /> : "Registrar pausa"}
-            </Button>
-          </DialogFooter>
-        </DialogContent>
-      </Dialog>
-    </div>
-  )
-}
diff --git a/src/components/tickets/ticket-timeline.tsx b/src/components/tickets/ticket-timeline.tsx
deleted file mode 100644
index a7cc21e..0000000
--- a/src/components/tickets/ticket-timeline.tsx
+++ /dev/null
@@ -1,708 +0,0 @@
-import Link from "next/link"
-import { useEffect, useMemo, useState, type ReactNode, type ComponentType } from "react"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import {
-  IconCalendar,
-  IconClockHour4,
-  IconFolders,
-  IconMessage,
-  IconNote,
-  IconPaperclip,
-  IconSquareCheck,
-  IconStar,
-  IconUserCircle,
-  IconLink,
-} from "@tabler/icons-react"
-
-import type { TicketWithDetails } from "@/lib/schemas/ticket"
-import { Card, CardContent } from "@/components/ui/card"
-import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
-import { Separator } from "@/components/ui/separator"
-import {
-  Pagination,
-  PaginationContent,
-  PaginationEllipsis,
-  PaginationItem,
-  PaginationLink,
-  PaginationNext,
-  PaginationPrevious,
-} from "@/components/ui/pagination"
-import { TICKET_TIMELINE_LABELS } from "@/lib/ticket-timeline-labels"
-import { formatTicketCustomFieldValue } from "@/lib/ticket-custom-fields"
-
-const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
-  CREATED: IconUserCircle,
-  STATUS_CHANGED: IconSquareCheck,
-  ASSIGNEE_CHANGED: IconUserCircle,
-  COMMENT_ADDED: IconNote,
-  COMMENT_EDITED: IconNote,
-  WORK_STARTED: IconClockHour4,
-  WORK_PAUSED: IconClockHour4,
-  SUBJECT_CHANGED: IconNote,
-  SUMMARY_CHANGED: IconNote,
-  QUEUE_CHANGED: IconSquareCheck,
-  PRIORITY_CHANGED: IconSquareCheck,
-  ATTACHMENT_REMOVED: IconPaperclip,
-  CATEGORY_CHANGED: IconFolders,
-  REQUESTER_CHANGED: IconUserCircle,
-  MANAGER_NOTIFIED: IconUserCircle,
-  VISIT_SCHEDULED: IconCalendar,
-  VISIT_SCHEDULE_CHANGED: IconCalendar,
-  CSAT_RECEIVED: IconStar,
-  CSAT_RATED: IconStar,
-  TICKET_LINKED: IconLink,
-  LIVE_CHAT_STARTED: IconMessage,
-  LIVE_CHAT_ENDED: IconMessage,
-  LIVE_CHAT_SUMMARY: IconMessage,
-}
-
-const timelineLabels: Record<string, string> = TICKET_TIMELINE_LABELS
-
-// Tipos de eventos que não devem aparecer na timeline
-const HIDDEN_EVENT_TYPES = ["CHAT_MESSAGE_ADDED"]
-
-interface TicketTimelineProps {
-  ticket: TicketWithDetails
-}
-
-const ITEMS_PER_PAGE = 10
-
-export function TicketTimeline({ ticket }: TicketTimelineProps) {
-  const formatDuration = (durationMs: number) => {
-    if (!durationMs || durationMs <= 0) return "0s"
-    const totalSeconds = Math.floor(durationMs / 1000)
-    const hours = Math.floor(totalSeconds / 3600)
-    const minutes = Math.floor((totalSeconds % 3600) / 60)
-    const seconds = totalSeconds % 60
-    if (hours > 0) {
-      return `${hours}h ${minutes.toString().padStart(2, "0")}m`
-    }
-    if (minutes > 0) {
-      return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
-    }
-    return `${seconds}s`
-  }
-
-  const [page, setPage] = useState(1)
-
-  const sortedTimeline = useMemo(
-    () => [...ticket.timeline]
-      .filter((event) => !HIDDEN_EVENT_TYPES.includes(event.type))
-      .sort((a, b) => b.createdAt.getTime() - a.createdAt.getTime()),
-    [ticket.timeline]
-  )
-
-  const totalItems = sortedTimeline.length
-  const totalPages = Math.max(1, Math.ceil(totalItems / ITEMS_PER_PAGE))
-  const currentPage = Math.min(page, totalPages)
-  const pageOffset = (currentPage - 1) * ITEMS_PER_PAGE
-
-  const currentEvents = useMemo(
-    () => sortedTimeline.slice(pageOffset, pageOffset + ITEMS_PER_PAGE),
-    [pageOffset, sortedTimeline]
-  )
-
-  const paginationRange = useMemo(() => {
-    if (totalPages <= 7) {
-      return Array.from({ length: totalPages }, (_, index) => index + 1)
-    }
-    const range: Array<number | "ellipsis-left" | "ellipsis-right"> = [1]
-    const left = Math.max(2, currentPage - 1)
-    const right = Math.min(totalPages - 1, currentPage + 1)
-    if (left > 2) {
-      range.push("ellipsis-left")
-    }
-    for (let i = left; i <= right; i += 1) {
-      range.push(i)
-    }
-    if (right < totalPages - 1) {
-      range.push("ellipsis-right")
-    }
-    range.push(totalPages)
-    return range
-  }, [currentPage, totalPages])
-
-  const rangeStart = totalItems === 0 ? 0 : pageOffset + 1
-  const rangeEnd = totalItems === 0 ? 0 : Math.min(pageOffset + ITEMS_PER_PAGE, totalItems)
-
-  useEffect(() => {
-    setPage(1)
-  }, [ticket.id])
-
-  useEffect(() => {
-    if (page > totalPages) {
-      setPage(totalPages)
-    }
-  }, [page, totalPages])
-
-  if (totalItems === 0) {
-    return (
-      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-        <CardContent className="px-4 py-10">
-          <p className="text-center text-sm text-neutral-500">
-            Nenhum evento registrado neste ticket ainda.
-          </p>
-        </CardContent>
-      </Card>
-    )
-  }
-
-  return (
-    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
-      <CardContent className="space-y-6 px-4 pb-6">
-        <div className="flex flex-wrap items-center justify-between gap-3 border-b border-slate-200 pb-4">
-          <div>
-            <h3 className="text-base font-semibold text-neutral-900">Linha do tempo</h3>
-            <p className="text-sm text-neutral-500">
-              Mostrando {rangeStart}-{rangeEnd} de {totalItems} eventos
-            </p>
-          </div>
-          {totalPages > 1 ? (
-            <Pagination>
-              <PaginationContent>
-                <PaginationItem>
-                  <PaginationPrevious
-                    disabled={currentPage === 1}
-                    onClick={() => setPage((previous) => Math.max(1, previous - 1))}
-                  />
-                </PaginationItem>
-                {paginationRange.map((item, index) => {
-                  if (typeof item === "number") {
-                    return (
-                      <PaginationItem key={`page-${item}`}>
-                        <PaginationLink
-                          href="#"
-                          isActive={item === currentPage}
-                          onClick={(event) => {
-                            event.preventDefault()
-                            setPage(item)
-                          }}
-                        >
-                          {item}
-                        </PaginationLink>
-                      </PaginationItem>
-                    )
-                  }
-                  return (
-                    <PaginationItem key={`ellipsis-${item}-${index}`}>
-                      <PaginationEllipsis />
-                    </PaginationItem>
-                  )
-                })}
-                <PaginationItem>
-                  <PaginationNext
-                    disabled={currentPage === totalPages}
-                    onClick={() => setPage((previous) => Math.min(totalPages, previous + 1))}
-                  />
-                </PaginationItem>
-              </PaginationContent>
-            </Pagination>
-          ) : null}
-        </div>
-
-        {currentEvents.map((entry, index) => {
-          const Icon = timelineIcons[entry.type] ?? IconClockHour4
-          const isLastGlobal = pageOffset + index === totalItems - 1
-          return (
-            <div key={entry.id} className="relative pl-11">
-              {!isLastGlobal && (
-                <span className="absolute left-[14px] top-6 h-full w-px bg-slate-200" aria-hidden />
-              )}
-              <span className="absolute left-0 top-0 flex size-8 items-center justify-center rounded-full border border-slate-200 bg-white text-neutral-700 shadow-sm">
-                <Icon className="size-4" />
-              </span>
-              <div className="flex flex-col gap-2">
-                <div className="flex flex-wrap items-center gap-x-3 gap-y-1">
-                  <span className="text-sm font-semibold text-neutral-900">
-                    {timelineLabels[entry.type] ?? entry.type}
-                  </span>
-                  {entry.payload?.actorName ? (
-                    <span className="flex items-center gap-1 text-xs text-neutral-500">
-                      <Avatar className="size-5 border border-slate-200">
-                        <AvatarImage src={entry.payload?.actorAvatar as string | undefined} alt={String(entry.payload?.actorName ?? "")} />
-                        <AvatarFallback>
-                          {String(entry.payload?.actorName ?? "").split(" ").slice(0, 2).map((part: string) => part[0]).join("").toUpperCase()}
-                        </AvatarFallback>
-                      </Avatar>
-                      por {String(entry.payload?.actorName ?? "")}
-                    </span>
-                  ) : null}
-                  <span className="text-xs text-neutral-500">
-                    {format(entry.createdAt, "dd/MM/yyyy, HH:mm", { locale: ptBR })}
-                  </span>
-                </div>
-                {(() => {
-                  const payload = (entry.payload || {}) as {
-                    toLabel?: string
-                    to?: string
-                    assigneeName?: string
-                    assigneeId?: string
-                    queueName?: string
-                    queueId?: string
-                    requesterName?: string
-                    authorName?: string
-                    authorId?: string
-                    actorName?: string
-                    actorId?: string
-                    from?: string
-                    attachmentName?: string
-                    sessionDurationMs?: number
-                    categoryName?: string
-                    subcategoryName?: string
-                    pauseReason?: string
-                    pauseReasonLabel?: string
-                    pauseNote?: string
-                    managerName?: string
-                    managerUserName?: string
-                    manager?: string
-                    managerId?: string
-                    managerUserId?: string
-                    scheduledFor?: number | string
-                    scheduledAt?: number | string
-                    score?: number
-                    rating?: number
-                    maxScore?: number
-                    max?: number
-                  }
-
-                  let message: ReactNode = null
-                  if (entry.type === "TICKET_LINKED") {
-                    const payloadLink = payload as {
-                      linkedTicketId?: string
-                      linkedReference?: number | string | null
-                      linkedSubject?: string | null
-                      kind?: string | null
-                    }
-                    const linkedTicketId =
-                      typeof payloadLink.linkedTicketId === "string" && payloadLink.linkedTicketId.trim().length > 0
-                        ? payloadLink.linkedTicketId.trim()
-                        : null
-                    const referenceValue = payloadLink.linkedReference
-                    const referenceLabelRaw =
-                      typeof referenceValue === "number"
-                        ? referenceValue.toString()
-                        : typeof referenceValue === "string"
-                          ? referenceValue.trim()
-                          : null
-                    const referenceLabel = referenceLabelRaw && referenceLabelRaw.length > 0 ? referenceLabelRaw : null
-                    const linkContent = referenceLabel ? `#${referenceLabel}` : "Ver ticket"
-                    const subject =
-                      typeof payloadLink.linkedSubject === "string" && payloadLink.linkedSubject.trim().length > 0
-                        ? payloadLink.linkedSubject.trim()
-                        : null
-                    const kindRaw =
-                      typeof payloadLink.kind === "string" && payloadLink.kind.trim().length > 0
-                        ? payloadLink.kind.trim()
-                        : "related"
-                    const labelPrefix =
-                      kindRaw === "resolution_parent"
-                        ? "Ticket vinculado a este chamado"
-                        : kindRaw === "resolved_with"
-                          ? "Ticket resolvido com"
-                          : "Ticket vinculado"
-                    message = (
-                      <div className="space-y-1">
-                        <span className="block text-sm text-neutral-600">
-                          <span className="font-semibold text-neutral-800">{labelPrefix}</span>{" "}
-                          {linkedTicketId ? (
-                            <Link
-                              href={`/tickets/${linkedTicketId}`}
-                              className="font-semibold text-primary transition hover:text-primary/80 hover:underline"
-                            >
-                              {linkContent}
-                            </Link>
-                          ) : (
-                            <span className="font-medium text-neutral-800">{linkContent}</span>
-                          )}
-                          {subject ? <span className="text-neutral-500"> — {subject}</span> : null}
-                        </span>
-                      </div>
-                    )
-                  }
-                  if (entry.type === "CUSTOM_FIELDS_UPDATED") {
-                    type FieldPayload = {
-                      fieldKey?: string
-                      label?: string
-                      type?: string
-                      previousValue?: unknown
-                      nextValue?: unknown
-                      previousDisplayValue?: string | null
-                      nextDisplayValue?: string | null
-                      changeType?: string
-                    }
-                    const payloadFields = Array.isArray((payload as { fields?: unknown }).fields)
-                      ? ((payload as { fields?: FieldPayload[] }).fields ?? [])
-                      : []
-                    const hasValueDetails = payloadFields.some((field) => {
-                      if (!field) return false
-                      return (
-                        Object.prototype.hasOwnProperty.call(field, "previousValue") ||
-                        Object.prototype.hasOwnProperty.call(field, "nextValue") ||
-                        Object.prototype.hasOwnProperty.call(field, "previousDisplayValue") ||
-                        Object.prototype.hasOwnProperty.call(field, "nextDisplayValue")
-                      )
-                    })
-                    if (hasValueDetails && payloadFields.length > 0) {
-                      message = (
-                        <div className="space-y-1">
-                          <span className="block text-sm font-semibold text-neutral-800">
-                            Campos personalizados atualizados
-                          </span>
-                          <ul className="mt-1 space-y-0.5 text-xs text-neutral-600">
-                            {payloadFields.map((field, index) => {
-                              const label =
-                                typeof field?.label === "string" && field.label.trim().length > 0
-                                  ? field.label.trim()
-                                  : `Campo ${index + 1}`
-                              const baseType =
-                                typeof field?.type === "string" && field.type.trim().length > 0
-                                  ? field.type
-                                  : "text"
-                              const previousFormatted = formatTicketCustomFieldValue({
-                                type: baseType,
-                                value: field?.previousValue,
-                                displayValue:
-                                  typeof field?.previousDisplayValue === "string" && field.previousDisplayValue.trim().length > 0
-                                    ? field.previousDisplayValue
-                                    : undefined,
-                              })
-                              const nextFormatted = formatTicketCustomFieldValue({
-                                type: baseType,
-                                value: field?.nextValue,
-                                displayValue:
-                                  typeof field?.nextDisplayValue === "string" && field.nextDisplayValue.trim().length > 0
-                                    ? field.nextDisplayValue
-                                    : undefined,
-                              })
-                              return (
-                                <li key={`${entry.id}-${field?.fieldKey ?? label}`}>
-                                  <span className="font-semibold text-neutral-800">{label}</span>{" "}
-                                  <span className="text-neutral-500">
-                                    {previousFormatted} → {nextFormatted}
-                                  </span>
-                                </li>
-                              )
-                            })}
-                          </ul>
-                        </div>
-                      )
-                    } else {
-                      const fieldLabels = payloadFields
-                        .map((field) => (typeof field?.label === "string" ? field.label.trim() : ""))
-                        .filter((label) => label.length > 0)
-                      message = (
-                        <div className="space-y-1">
-                          <span className="block text-sm text-neutral-600">
-                            <span className="font-semibold text-neutral-800">Campos personalizados atualizados</span>
-                            {fieldLabels.length > 0 ? (
-                              <span className="text-neutral-500"> ({fieldLabels.join(", ")})</span>
-                            ) : null}
-                          </span>
-                        </div>
-                      )
-                    }
-                  }
-                  if (entry.type === "STATUS_CHANGED" && (payload.toLabel || payload.to)) {
-                    message = "Status alterado para " + (payload.toLabel || payload.to)
-                  }
-                  if (entry.type === "ASSIGNEE_CHANGED") {
-                    const nextAssigneeRaw = payload.assigneeName ?? payload.assigneeId ?? null
-                    const previousAssigneeRaw = (payload as { previousAssigneeName?: unknown }).previousAssigneeName ?? null
-                    const nextAssignee =
-                      typeof nextAssigneeRaw === "string" && nextAssigneeRaw.trim().length > 0
-                        ? nextAssigneeRaw.trim()
-                        : typeof nextAssigneeRaw === "number"
-                          ? String(nextAssigneeRaw)
-                          : null
-                    const previousAssignee =
-                      typeof previousAssigneeRaw === "string" && previousAssigneeRaw.trim().length > 0
-                        ? previousAssigneeRaw.trim()
-                        : null
-                    const reasonRaw = (payload as { reason?: unknown }).reason
-                    const reason =
-                      typeof reasonRaw === "string" && reasonRaw.trim().length > 0
-                        ? reasonRaw.trim()
-                        : null
-                    message = (
-                      <div className="space-y-1">
-                        <span className="block text-sm text-neutral-600">
-                          <span className="font-semibold text-neutral-800">Responsável alterado</span>
-                          {nextAssignee ? (
-                            <>
-                              {" "}
-                              para <span className="font-semibold text-neutral-900">{nextAssignee}</span>
-                            </>
-                          ) : (
-                            <>.</>
-                          )}
-                          {previousAssignee ? (
-                            <span className="text-neutral-500"> (antes: {previousAssignee})</span>
-                          ) : null}
-                        </span>
-                        {reason ? (
-                          <p className="whitespace-pre-line rounded-lg bg-slate-100 px-3 py-2 text-xs text-neutral-600">
-                            {reason}
-                          </p>
-                        ) : null}
-                      </div>
-                    )
-                  }
-                  if (entry.type === "QUEUE_CHANGED" && (payload.queueName || payload.queueId)) {
-                    message = "Fila alterada" + (payload.queueName ? " para " + payload.queueName : "")
-                  }
-                  if (entry.type === "REQUESTER_CHANGED") {
-                    const payloadRequest = payload as {
-                      requesterName?: string | null
-                      requesterEmail?: string | null
-                      requesterId?: string | null
-                      companyName?: string | null
-                    }
-                    const name = payloadRequest.requesterName?.trim()
-                    const email = payloadRequest.requesterEmail?.trim()
-                    const fallback = payloadRequest.requesterId ?? null
-                    const identifier = name ? (email ? `${name} · ${email}` : name) : email ?? fallback
-                    const company = payloadRequest.companyName?.trim()
-                    if (identifier && company) {
-                      message = `Solicitante alterado para ${identifier} • Empresa: ${company}`
-                    } else if (identifier) {
-                      message = `Solicitante alterado para ${identifier}`
-                    } else if (company) {
-                      message = `Solicitante associado à empresa ${company}`
-                    } else {
-                      message = "Solicitante alterado"
-                    }
-                  }
-                  if (entry.type === "PRIORITY_CHANGED" && (payload.toLabel || payload.to)) {
-                    message = "Prioridade alterada para " + (payload.toLabel || payload.to)
-                  }
-                  if (entry.type === "CREATED" && payload.requesterName) {
-                    message = "Criado por " + payload.requesterName
-                  }
-                  if (entry.type === "COMMENT_ADDED" && (payload.authorName || payload.authorId)) {
-                    message = "Comentário adicionado" + (payload.authorName ? " por " + payload.authorName : "")
-                  }
-                  if (entry.type === "COMMENT_EDITED" && (payload.actorName || payload.actorId || payload.authorName)) {
-                    const name = payload.actorName ?? payload.authorName
-                    message = "Comentário editado" + (name ? " por " + name : "")
-                  }
-                  if (entry.type === "SUBJECT_CHANGED" && (payload.to || payload.toLabel)) {
-                    message = "Assunto alterado" + (payload.to ? " para \"" + payload.to + "\"" : "")
-                  }
-                  if (entry.type === "SUMMARY_CHANGED") {
-                    message = "Resumo atualizado"
-                  }
-                  if (entry.type === "ATTACHMENT_REMOVED" && payload.attachmentName) {
-                    message = `Anexo removido: ${payload.attachmentName}`
-                  }
-                  if (entry.type === "WORK_PAUSED") {
-                    const parts: string[] = []
-                    if (payload.pauseReasonLabel || payload.pauseReason) {
-                      parts.push(`Motivo: ${payload.pauseReasonLabel ?? payload.pauseReason}`)
-                    }
-                    if (typeof payload.sessionDurationMs === "number") {
-                      parts.push(`Tempo registrado: ${formatDuration(payload.sessionDurationMs)}`)
-                    }
-                    message = (
-                      <div className="space-y-1">
-                        <span>{parts.length > 0 ? parts.join(" • ") : "Atendimento pausado"}</span>
-                        {payload.pauseNote ? (
-                          <span className="block text-xs text-neutral-500">Observação: {payload.pauseNote}</span>
-                        ) : null}
-                      </div>
-                    )
-                  }
-                  if (entry.type === "CATEGORY_CHANGED") {
-                    if (payload.categoryName || payload.subcategoryName) {
-                      message = `Categoria alterada para ${payload.categoryName ?? ""}${
-                        payload.subcategoryName ? ` • ${payload.subcategoryName}` : ""
-                      }`
-                    } else {
-                      message = "Categoria removida"
-                    }
-                  }
-                  if (entry.type === "MANAGER_NOTIFIED") {
-                    const manager =
-                      payload.managerName ??
-                      payload.managerUserName ??
-                      payload.manager ??
-                      payload.managerId ??
-                      payload.managerUserId
-                    message = manager ? `Gestor notificado: ${manager}` : "Gestor notificado"
-                  }
-                  if (entry.type === "VISIT_SCHEDULED" || entry.type === "VISIT_SCHEDULE_CHANGED") {
-                    const formatVisitDate = (raw: unknown): string | null => {
-                      if (typeof raw === "number" || typeof raw === "string") {
-                        const date = new Date(raw)
-                        if (!Number.isNaN(date.getTime())) {
-                          return format(date, "dd/MM/yyyy, HH:mm", { locale: ptBR })
-                        }
-                      }
-                      return null
-                    }
-                    const nextRaw =
-                      (payload as { visitDate?: unknown }).visitDate ??
-                      (payload as { scheduledFor?: unknown }).scheduledFor ??
-                      (payload as { scheduledAt?: unknown }).scheduledAt
-                    const previousRaw =
-                      (payload as { previousVisitDate?: unknown }).previousVisitDate ??
-                      (payload as { previousScheduledFor?: unknown }).previousScheduledFor ??
-                      (payload as { previousScheduledAt?: unknown }).previousScheduledAt ??
-                      (payload as { from?: unknown }).from
-                    const formattedNext = formatVisitDate(nextRaw)
-                    const formattedPrevious = formatVisitDate(previousRaw)
-                    if (entry.type === "VISIT_SCHEDULE_CHANGED") {
-                      const previousSuffix = formattedPrevious ? ` (antes: ${formattedPrevious})` : ""
-                      message = formattedNext
-                        ? `Data da visita alterada para ${formattedNext}${previousSuffix}`
-                        : "Data da visita alterada"
-                    } else {
-                      message = formattedNext ? `Visita agendada para ${formattedNext}` : "Visita agendada"
-                    }
-                  }
-                  if (entry.type === "CSAT_RECEIVED") {
-                    message = "CSAT recebido"
-                  }
-                  if (entry.type === "CSAT_RATED") {
-                    const rawScoreSource = (payload as { score?: unknown; rating?: unknown }) ?? {}
-                    const rawScore =
-                      typeof rawScoreSource.score === "number"
-                        ? rawScoreSource.score
-                        : typeof rawScoreSource.rating === "number"
-                          ? rawScoreSource.rating
-                          : null
-                    const rawMaxSource = (payload as { maxScore?: unknown; max?: unknown }) ?? {}
-                    const rawMax =
-                      typeof rawMaxSource.maxScore === "number"
-                        ? rawMaxSource.maxScore
-                        : typeof rawMaxSource.max === "number"
-                          ? rawMaxSource.max
-                          : undefined
-                    const safeMax = rawMax && Number.isFinite(rawMax) && rawMax > 0 ? Math.round(rawMax) : 5
-                    const safeScore =
-                      typeof rawScore === "number" && Number.isFinite(rawScore)
-                        ? Math.max(1, Math.min(safeMax, Math.round(rawScore)))
-                        : null
-                    const rawComment = (payload as { comment?: unknown })?.comment
-                    const comment =
-                      typeof rawComment === "string" && rawComment.trim().length > 0
-                        ? rawComment.trim()
-                        : null
-                    message = (
-                      <div className="space-y-1">
-                        <span>
-                          CSAT avaliado:{" "}
-                          <span className="font-semibold text-neutral-900">
-                            {safeScore ?? "—"}/{safeMax}
-                          </span>
-                        </span>
-                        <div className="flex items-center gap-1 text-amber-500">
-                          {Array.from({ length: safeMax }).map((_, index) => (
-                            <IconStar
-                              key={index}
-                              className="size-3.5"
-                              strokeWidth={1.5}
-                              fill={safeScore !== null && index < safeScore ? "currentColor" : "none"}
-                            />
-                          ))}
-                        </div>
-                        {comment ? (
-                          <span className="block rounded-lg bg-slate-100 px-3 py-1 text-xs text-neutral-600">
-                            “{comment}”
-                          </span>
-                        ) : null}
-                      </div>
-                    )
-                  }
-                  if (entry.type === "LIVE_CHAT_STARTED") {
-                    const agentName = (payload as { agentName?: string }).agentName
-                    const machineHostname = (payload as { machineHostname?: string }).machineHostname
-                    message = (
-                      <div className="space-y-1">
-                        <span className="block text-sm text-neutral-600">
-                          <span className="font-semibold text-neutral-800">Chat ao vivo iniciado</span>
-                          {agentName && (
-                            <>
-                              {" "}por <span className="font-semibold text-neutral-900">{agentName}</span>
-                            </>
-                          )}
-                        </span>
-                        {machineHostname && (
-                          <span className="block text-xs text-neutral-500">
-                            Máquina: {machineHostname}
-                          </span>
-                        )}
-                      </div>
-                    )
-                  }
-                  if (entry.type === "LIVE_CHAT_ENDED") {
-                    const agentName = (payload as { agentName?: string }).agentName
-                    const durationMs = (payload as { durationMs?: number }).durationMs
-                    const autoEnded = (payload as { autoEnded?: boolean }).autoEnded
-                    const durationFormatted = typeof durationMs === "number" ? formatDuration(durationMs) : null
-                    message = (
-                      <div className="space-y-1">
-                        <span className="block text-sm text-neutral-600">
-                          <span className="font-semibold text-neutral-800">Chat ao vivo finalizado</span>
-                          {agentName && (
-                            <>
-                              {" "}por <span className="font-semibold text-neutral-900">{agentName}</span>
-                            </>
-                          )}
-                          {autoEnded && (
-                            <span className="text-neutral-500"> (encerrado por inatividade)</span>
-                          )}
-                        </span>
-                        {durationFormatted && (
-                          <span className="block text-xs text-neutral-500">
-                            Duração: {durationFormatted}
-                          </span>
-                        )}
-                      </div>
-                    )
-                  }
-                  if (entry.type === "LIVE_CHAT_SUMMARY") {
-                    const chatPayload = payload as {
-                      sessionCount?: number
-                      totalDurationMs?: number
-                      agentName?: string
-                      hasActiveSession?: boolean
-                    }
-                    const sessionCount = chatPayload.sessionCount ?? 1
-                    const totalDurationMs = chatPayload.totalDurationMs ?? 0
-                    const durationFormatted = totalDurationMs > 0 ? formatDuration(totalDurationMs) : null
-                    const sessionLabel = sessionCount === 1 ? "sessão" : "sessões"
-                    message = (
-                      <div className="space-y-1">
-                        <span className="block text-sm text-neutral-600">
-                          <span className="font-semibold text-neutral-800">Chat ao vivo</span>
-                          {chatPayload.hasActiveSession && (
-                            <span className="ml-2 inline-flex items-center gap-1 rounded-full bg-emerald-100 px-2 py-0.5 text-xs font-medium text-emerald-700">
-                              <span className="size-1.5 rounded-full bg-emerald-500 animate-pulse" />
-                              Ativo
-                            </span>
-                          )}
-                        </span>
-                        <span className="block text-xs text-neutral-500">
-                          {durationFormatted ? `${durationFormatted} total` : ""}
-                          {durationFormatted && sessionCount > 0 ? " • " : ""}
-                          {sessionCount} {sessionLabel}
-                        </span>
-                      </div>
-                    )
-                  }
-                  if (!message) return null
-
-                  return (
-                    <div className="rounded-xl border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-600">{message}</div>
-                  )
-                })()}
-              </div>
-            </div>
-          )
-        })}
-        <Separator className="bg-slate-200" />
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/tickets/ticket-timer.utils.ts b/src/components/tickets/ticket-timer.utils.ts
deleted file mode 100644
index 39b8ab0..0000000
--- a/src/components/tickets/ticket-timer.utils.ts
+++ /dev/null
@@ -1,75 +0,0 @@
-export type SessionStartOrigin = "unknown" | "remote" | "fresh-local" | "already-running-fallback"
-
-interface ReconcileArgs {
-  remoteStart: number
-  localStart: number
-  origin: SessionStartOrigin
-}
-
-interface ReconcileResult {
-  localStart: number
-  origin: SessionStartOrigin
-}
-
-/**
- * Reconcilia o início da sessão local com o timestamp vindo do servidor.
- * Mantém a proteção contra timestamps remotos defasados (que geravam tempo inflado),
- * mas permite substituir o fallback local quando sabemos que já existia uma sessão em andamento.
- */
-export function reconcileLocalSessionStart({ remoteStart, localStart, origin }: ReconcileArgs): ReconcileResult {
-  const sanitizedRemote = Number(remoteStart) || 0
-  const sanitizedLocal = Number(localStart) || 0
-
-  if (sanitizedRemote <= 0) {
-    return { localStart: sanitizedLocal, origin }
-  }
-
-  if (sanitizedLocal <= 0) {
-    return { localStart: sanitizedRemote, origin: "remote" }
-  }
-
-  if (sanitizedRemote >= sanitizedLocal) {
-    return { localStart: sanitizedRemote, origin: "remote" }
-  }
-
-  if (origin === "already-running-fallback") {
-    return { localStart: sanitizedRemote, origin: "remote" }
-  }
-
-  return { localStart: sanitizedLocal, origin }
-}
-
-interface OffsetArgs {
-  currentOffset: number
-  localNow: number
-  serverNow?: number | null
-}
-
-/**
- * Calcula o deslocamento entre o relógio do navegador e o do servidor.
- * Usamos o menor número de suposições possível: basta termos uma leitura de serverNow
- * para alinhar o relógio local.
- */
-export function deriveServerOffset({ currentOffset, localNow, serverNow }: OffsetArgs): number {
-  if (typeof serverNow !== "number" || Number.isNaN(serverNow)) {
-    return currentOffset
-  }
-  const nextOffset = localNow - serverNow
-  if (!Number.isFinite(nextOffset)) {
-    return currentOffset
-  }
-  if (!Number.isFinite(currentOffset) || currentOffset === 0) {
-    return nextOffset
-  }
-  const MAX_REASONABLE_JUMP = 5 * 60 * 1000 // 5 minutos
-  if (Math.abs(nextOffset - currentOffset) > MAX_REASONABLE_JUMP) {
-    return nextOffset
-  }
-  return nextOffset
-}
-
-export function toServerTimestamp(localNow: number, offset: number): number {
-  if (!Number.isFinite(localNow)) return localNow
-  if (!Number.isFinite(offset)) return localNow
-  return localNow - offset
-}
diff --git a/src/components/tickets/tickets-board.tsx b/src/components/tickets/tickets-board.tsx
deleted file mode 100644
index 137f299..0000000
--- a/src/components/tickets/tickets-board.tsx
+++ /dev/null
@@ -1,307 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useRef, useState } from "react"
-import Link from "next/link"
-import { formatDistanceStrict } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { LayoutGrid } from "lucide-react"
-import { IconBuildingOff, IconCategory, IconUserOff } from "@tabler/icons-react"
-
-import type { Ticket } from "@/lib/schemas/ticket"
-import { Badge } from "@/components/ui/badge"
-import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyTitle } from "@/components/ui/empty"
-import { cn } from "@/lib/utils"
-import { PrioritySelect } from "@/components/tickets/priority-select"
-import { getTicketStatusChipClass, getTicketStatusLabel } from "@/lib/ticket-status-style"
-import { EmptyIndicator } from "@/components/ui/empty-indicator"
-import { deriveServerOffset, toServerTimestamp } from "@/components/tickets/ticket-timer.utils"
-
-type TicketsBoardProps = {
-  tickets: Ticket[]
-  enteringIds?: Set<string>
-}
-
-const SECOND = 1_000
-const MINUTE = 60 * SECOND
-const HOUR = 60 * MINUTE
-const DAY = 24 * HOUR
-
-function getTimestamp(value: Date | number | string | null | undefined) {
-  if (value == null) return null
-  if (typeof value === "number") {
-    return Number.isFinite(value) ? value : null
-  }
-  const parsed = value instanceof Date ? value.getTime() : new Date(value).getTime()
-  return Number.isFinite(parsed) ? parsed : null
-}
-
-function getNextDelay(diff: number) {
-  if (diff < MINUTE) {
-    return SECOND
-  }
-
-  if (diff < HOUR) {
-    const pastMinute = diff % MINUTE
-    return pastMinute === 0 ? MINUTE : MINUTE - pastMinute
-  }
-
-  if (diff < DAY) {
-    const pastHour = diff % HOUR
-    return pastHour === 0 ? HOUR : HOUR - pastHour
-  }
-
-  const pastDay = diff % DAY
-  return pastDay === 0 ? DAY : DAY - pastDay
-}
-
-function formatUpdated(date: Date | number | string, now: number) {
-  const timestamp = getTimestamp(date)
-  if (timestamp === null) return "—"
-  return formatDistanceStrict(timestamp, now, { addSuffix: true, locale: ptBR })
-}
-
-function formatQueueLabel(queue?: string | null) {
-  if (!queue) {
-    return { label: "Sem fila", title: "Sem fila" }
-  }
-  const normalized = queue.trim().toLowerCase()
-  if (normalized.startsWith("laboratorio")) {
-    return { label: "Lab", title: queue }
-  }
-  return { label: queue, title: queue }
-}
-
-function formatDuration(ms?: number | null) {
-  if (!ms || ms <= 0) return "—"
-  const totalSeconds = Math.floor(ms / 1000)
-  const hours = Math.floor(totalSeconds / 3600)
-  const minutes = Math.floor((totalSeconds % 3600) / 60)
-  const seconds = totalSeconds % 60
-  if (hours > 0) {
-    return `${hours}h ${minutes.toString().padStart(2, "0")}m`
-  }
-  if (minutes > 0) {
-    return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
-  }
-  return `${seconds}s`
-}
-
-export function TicketsBoard({ tickets, enteringIds }: TicketsBoardProps) {
-  const [now, setNow] = useState(() => Date.now())
-  const serverOffsetRef = useRef<number>(0)
-
-  const ticketTimestamps = useMemo(() => {
-    return tickets
-      .map((ticket) => getTimestamp(ticket.updatedAt))
-      .filter((value): value is number => value !== null)
-  }, [tickets])
-
-  useEffect(() => {
-    if (ticketTimestamps.length === 0) {
-      return
-    }
-
-    let minDelay = DAY
-    for (const timestamp of ticketTimestamps) {
-      const diff = Math.abs(now - timestamp)
-      const candidate = Math.max(SECOND, getNextDelay(diff))
-      if (candidate < minDelay) {
-        minDelay = candidate
-      }
-    }
-
-    const timeoutId = window.setTimeout(() => setNow(Date.now()), minDelay)
-    return () => window.clearTimeout(timeoutId)
-  }, [ticketTimestamps, now])
-
-  useEffect(() => {
-    const candidates = tickets
-      .map((ticket) =>
-        typeof ticket.workSummary?.serverNow === "number" ? ticket.workSummary.serverNow : null
-      )
-      .filter((value): value is number => value !== null)
-    if (candidates.length === 0) return
-    const latestServerNow = candidates[candidates.length - 1]
-    serverOffsetRef.current = deriveServerOffset({
-      currentOffset: serverOffsetRef.current,
-      localNow: Date.now(),
-      serverNow: latestServerNow,
-    })
-  }, [tickets])
-
-  const getWorkedMs = (ticket: Ticket) => {
-    const base = ticket.workSummary?.totalWorkedMs ?? 0
-    const activeStart = ticket.workSummary?.activeSession?.startedAt
-    if (activeStart instanceof Date) {
-      const alignedNow = toServerTimestamp(now, serverOffsetRef.current)
-      return base + Math.max(0, alignedNow - activeStart.getTime())
-    }
-    return base
-  }
-
-  if (!tickets.length) {
-    return (
-      <div className="rounded-3xl border border-slate-200 bg-white p-12 text-center shadow-sm">
-        <Empty>
-          <EmptyHeader>
-            <LayoutGrid className="mx-auto size-9 text-neutral-400" />
-          </EmptyHeader>
-          <EmptyContent>
-            <EmptyTitle>Nenhum ticket encontrado</EmptyTitle>
-            <EmptyDescription>
-              Ajuste os filtros ou crie um novo ticket para visualizar aqui na visão em quadro.
-            </EmptyDescription>
-          </EmptyContent>
-        </Empty>
-      </div>
-    )
-  }
-
-  return (
-    <div className="grid gap-6 sm:grid-cols-2 xl:grid-cols-3">
-      {tickets.map((ticket) => {
-        const isEntering = enteringIds?.has(ticket.id)
-        const queueDisplay = formatQueueLabel(ticket.queue)
-        const updatedTimestamp = getTimestamp(ticket.updatedAt)
-        const updatedAbsoluteLabel = updatedTimestamp
-          ? new Date(updatedTimestamp).toLocaleString("pt-BR", {
-              dateStyle: "short",
-              timeStyle: "short",
-            })
-          : "—"
-
-        return (
-          <Link
-            key={ticket.id}
-            href={`/tickets/${ticket.id}`}
-            className={cn(
-              "group flex h-full flex-col rounded-3xl border border-slate-200 bg-white p-6 shadow-sm transition hover:-translate-y-1 hover:border-slate-300 hover:shadow-lg focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-300",
-              isEntering ? "recent-ticket-enter" : "",
-            )}
-          >
-            <div className="flex w-full flex-col gap-3">
-              <div className="flex w-full items-center justify-between gap-4">
-                <Badge
-                  variant="outline"
-                  className="rounded-full border-slate-200 bg-white px-4 py-2 text-sm font-semibold tracking-tight text-neutral-700"
-                >
-                  #{ticket.reference}
-                </Badge>
-                <span className="text-right text-sm font-semibold text-neutral-900" title={queueDisplay.title}>
-                  {queueDisplay.label}
-                </span>
-              </div>
-              <div className="flex w-full items-center justify-between gap-4">
-                <span
-                  className={cn(
-                    "inline-flex items-center gap-2 rounded-full px-4 py-2 text-sm font-semibold transition",
-                    getTicketStatusChipClass(ticket.status),
-                  )}
-                >
-                  {getTicketStatusLabel(ticket.status)}
-                </span>
-                <div
-                  className="relative z-[1] flex justify-end"
-                  onPointerDown={(event) => event.stopPropagation()}
-                  onClick={(event) => event.stopPropagation()}
-                  onKeyDown={(event) => event.stopPropagation()}
-                >
-                  <PrioritySelect
-                    className="min-w-[7rem]"
-                    badgeClassName="h-9 px-4 shadow-sm"
-                    ticketId={ticket.id}
-                    value={ticket.priority}
-                  />
-                </div>
-              </div>
-            </div>
-
-            <div className="mt-4 rounded-2xl border border-slate-200 bg-white px-4 py-3 text-center shadow-sm">
-              <h3 className="line-clamp-2 text-lg font-semibold text-neutral-900">
-                {ticket.subject || "Sem assunto"}
-              </h3>
-            </div>
-
-            <div className="mt-4 flex flex-1 flex-col gap-5 rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-              <dl className="grid grid-cols-1 gap-4 text-sm text-neutral-600 sm:grid-cols-2">
-                <div className="flex flex-col gap-1">
-                  <dt className="text-xs font-semibold uppercase tracking-wide text-neutral-400">
-                    Empresa
-                  </dt>
-                  <dd className="text-neutral-700">
-                    {ticket.company?.name ?? (
-                      <EmptyIndicator
-                        icon={IconBuildingOff}
-                        label="Nenhuma empresa vinculada"
-                        className="h-7 w-7 border-neutral-200 bg-transparent text-neutral-400"
-                      />
-                    )}
-                  </dd>
-                </div>
-                <div className="flex flex-col gap-1">
-                  <dt className="text-xs font-semibold uppercase tracking-wide text-neutral-400">
-                    Responsável
-                  </dt>
-                  <dd className="text-neutral-700">
-                    {ticket.assignee?.name ?? (
-                      <EmptyIndicator
-                        icon={IconUserOff}
-                        label="Sem responsável"
-                        className="h-7 w-7 border-neutral-200 bg-transparent text-neutral-400"
-                      />
-                    )}
-                  </dd>
-                </div>
-                <div className="flex flex-col gap-1">
-                  <dt className="text-xs font-semibold uppercase tracking-wide text-neutral-400">
-                    Solicitante
-                  </dt>
-                  <dd className="text-neutral-700">
-                    {ticket.requester?.name ?? ticket.requester?.email ?? "—"}
-                  </dd>
-                </div>
-                <div className="flex flex-col gap-1">
-                  <dt className="text-xs font-semibold uppercase tracking-wide text-neutral-400">
-                    Criado em
-                  </dt>
-                  <dd className="text-neutral-700">
-                    {(() => {
-                      const createdTimestamp = getTimestamp(ticket.createdAt)
-                      return createdTimestamp
-                        ? new Date(createdTimestamp).toLocaleDateString("pt-BR")
-                        : "—"
-                    })()}
-                  </dd>
-                </div>
-              </dl>
-
-              <div className="mt-auto flex flex-wrap items-center justify-between gap-3 border-t border-slate-200 pt-4 text-sm text-neutral-600">
-                <span className="text-neutral-700">
-                  Categoria:{" "}
-                  {ticket.category?.name ? (
-                    <span className="font-semibold text-neutral-900">{ticket.category.name}</span>
-                  ) : (
-                    <EmptyIndicator
-                      icon={IconCategory}
-                      label="Sem categoria"
-                      className="ml-2 h-7 w-7 border-neutral-200 bg-transparent text-neutral-400"
-                    />
-                  )}
-                </span>
-                <span className="text-xs text-neutral-500">
-                  Tempo:{" "}
-                  <span className="font-semibold text-neutral-900">
-                    {formatDuration(getWorkedMs(ticket))}
-                  </span>
-                  {ticket.workSummary?.activeSession ? (
-                    <span className="ml-1 text-[11px] font-medium text-emerald-600">Em andamento</span>
-                  ) : null}
-                </span>
-              </div>
-            </div>
-          </Link>
-        )
-      })}
-    </div>
-  )
-}
diff --git a/src/components/tickets/tickets-filters.tsx b/src/components/tickets/tickets-filters.tsx
deleted file mode 100644
index f6a04d4..0000000
--- a/src/components/tickets/tickets-filters.tsx
+++ /dev/null
@@ -1,382 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState } from "react"
-import { IconFilter, IconRefresh, IconSearch, IconList, IconBuilding, IconTags, IconUser } from "@tabler/icons-react"
-
-import { ticketPrioritySchema, type TicketStatus } from "@/lib/schemas/ticket"
-import { PriorityIcon } from "@/components/tickets/priority-select"
-import type { TicketFiltersState } from "@/lib/ticket-filters"
-import { defaultTicketFilters } from "@/lib/ticket-filters"
-
-export type { TicketFiltersState }
-export { defaultTicketFilters }
-
-import { Badge } from "@/components/ui/badge"
-import { Button } from "@/components/ui/button"
-import { Input } from "@/components/ui/input"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
-import { DateRangeButton } from "@/components/date-range-button"
-
-type QueueOption = string
-
-interface TicketsFiltersProps {
-  onChange?: (filters: TicketFiltersState) => void
-  queues?: QueueOption[]
-  companies?: string[]
-  assignees?: Array<{ id: string; name: string }>
-  categories?: Array<{ id: string; name: string }>
-  initialState?: Partial<TicketFiltersState>
-  viewerRole?: string | null
-}
-
-const ALL_VALUE = "ALL"
-
-const statusOptions: Array<{ value: TicketStatus; label: string }> = [
-  { value: "PENDING", label: "Pendente" },
-  { value: "AWAITING_ATTENDANCE", label: "Em andamento" },
-  { value: "PAUSED", label: "Pausado" },
-  { value: "RESOLVED", label: "Resolvido" },
-]
-
-const statusLabelMap = statusOptions.reduce<Record<TicketStatus, string>>((acc, option) => {
-  acc[option.value] = option.label
-  return acc
-}, {} as Record<TicketStatus, string>)
-
-const priorityOptions = ticketPrioritySchema.options.map((priority) => ({
-  value: priority,
-  label: {
-    LOW: "Baixa",
-    MEDIUM: "Média",
-    HIGH: "Alta",
-    URGENT: "Urgente",
-  }[priority],
-}))
-
-export function TicketsFilters({
-  onChange,
-  queues = [],
-  companies = [],
-  assignees = [],
-  categories = [],
-  initialState,
-  viewerRole,
-}: TicketsFiltersProps) {
-  const mergedDefaults = useMemo(
-    () => ({
-      ...defaultTicketFilters,
-      ...(initialState ?? {}),
-    }),
-    [initialState]
-  )
-  const [filters, setFilters] = useState<TicketFiltersState>(mergedDefaults)
-
-  useEffect(() => {
-    setFilters(mergedDefaults)
-  }, [mergedDefaults])
-
-  function setPartial(partial: Partial<TicketFiltersState>) {
-    setFilters((prev) => ({ ...prev, ...partial }))
-  }
-
-  useEffect(() => {
-    onChange?.(filters)
-  }, [filters, onChange])
-
-  const normalizedRole = viewerRole?.toLowerCase() ?? null
-  const canUseAdvancedFilters = normalizedRole === "admin" || normalizedRole === "agent"
-
-  const companyOptionsMemo = useMemo<SearchableComboboxOption[]>(() => {
-    return Array.from(new Set(companies.filter((company): company is string => Boolean(company)))).map((company) => ({
-      value: company,
-      label: company,
-    }))
-  }, [companies])
-
-  const activeFilters = useMemo(() => {
-    const chips: string[] = []
-    if (filters.status) chips.push(`Status: ${statusLabelMap[filters.status] ?? filters.status}`)
-    if (filters.priority) chips.push(`Prioridade: ${filters.priority}`)
-    if (filters.queue && canUseAdvancedFilters) chips.push(`Fila: ${filters.queue}`)
-    if (filters.channel) chips.push(`Canal: ${filters.channel}`)
-    if (filters.company && canUseAdvancedFilters) chips.push(`Empresa: ${filters.company}`)
-    if (filters.assigneeId && canUseAdvancedFilters) {
-      const found = assignees.find((a) => a.id === filters.assigneeId)
-      chips.push(`Responsável: ${found?.name ?? filters.assigneeId}`)
-    }
-    if (filters.categoryId) {
-      const category = categories.find((category) => category.id === filters.categoryId)
-      chips.push(`Categoria: ${category?.name ?? filters.categoryId}`)
-    }
-    if (!filters.status && filters.view === "completed") chips.push("Exibindo concluídos")
-    if (filters.focusVisits) chips.push("Somente visitas/lab")
-    if (filters.dateFrom || filters.dateTo) chips.push(formatDateRangeChip(filters.dateFrom, filters.dateTo))
-    if (filters.sort === "oldest") chips.push("Ordenados por mais antigos")
-    return chips
-  }, [filters, assignees, categories, canUseAdvancedFilters])
-
-  const advancedFiltersCount = Number(Boolean(filters.status)) + Number(Boolean(filters.priority))
-
-  return (
-    <div className="flex flex-col gap-4">
-      <section className="rounded-3xl border border-slate-200 bg-white/90 p-4 shadow-sm">
-        <div className="flex flex-col gap-4">
-          <div className="flex flex-col gap-3 lg:flex-row lg:items-center lg:gap-4">
-            <div className="flex flex-1 flex-col gap-2">
-              <div className="relative">
-                <IconSearch className="pointer-events-none absolute left-3 top-1/2 size-4 -translate-y-1/2 text-neutral-400" />
-                <Input
-                  placeholder="Buscar por assunto ou #ID"
-                  value={filters.search}
-                  onChange={(event) => setPartial({ search: event.target.value })}
-                  className="w-full rounded-2xl border-slate-300 bg-white/95 pl-9"
-                />
-              </div>
-            </div>
-            <div className="flex flex-wrap items-center gap-2">
-              <DateRangeButton
-                from={filters.dateFrom}
-                to={filters.dateTo}
-                onChange={({ from, to }) => setPartial({ dateFrom: from, dateTo: to })}
-                className="w-full min-w-[200px] rounded-2xl border-slate-300 bg-white/95 text-left text-sm font-semibold text-neutral-700 lg:w-auto"
-                align="center"
-              />
-              <Popover>
-                <PopoverTrigger asChild>
-                  <Button
-                    variant="ghost"
-                    className="h-10 gap-2 rounded-full px-4 text-sm font-medium text-neutral-700 hover:bg-slate-100"
-                  >
-                    <IconFilter className="size-4" />
-                    <span>Filtros rápidos</span>
-                    {advancedFiltersCount > 0 ? (
-                      <Badge className="rounded-full bg-neutral-900 px-2 py-0 text-[0.65rem] font-semibold text-white">
-                        {advancedFiltersCount}
-                      </Badge>
-                    ) : null}
-                  </Button>
-                </PopoverTrigger>
-                <PopoverContent className="w-72 space-y-4" align="end">
-                  <div className="space-y-2">
-                    <p className="text-xs font-semibold uppercase text-neutral-500">Status</p>
-                    <Select
-                      value={filters.status ?? ALL_VALUE}
-                      onValueChange={(value) =>
-                        setPartial({ status: value === ALL_VALUE ? null : (value as TicketStatus) })
-                      }
-                    >
-                      <SelectTrigger className="w-full">
-                        <SelectValue placeholder="Todos" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value={ALL_VALUE}>Todos</SelectItem>
-                        {statusOptions.map((option) => (
-                          <SelectItem key={option.value} value={option.value}>
-                            {option.label}
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                  <div className="space-y-2">
-                    <p className="text-xs font-semibold uppercase text-neutral-500">Prioridade</p>
-                    <Select
-                      value={filters.priority ?? ALL_VALUE}
-                      onValueChange={(value) => setPartial({ priority: value === ALL_VALUE ? null : value })}
-                    >
-                      <SelectTrigger className="w-full">
-                        <SelectValue placeholder="Todas" />
-                      </SelectTrigger>
-                      <SelectContent>
-                        <SelectItem value={ALL_VALUE}>Todas</SelectItem>
-                        {priorityOptions.map((option) => (
-                          <SelectItem key={option.value} value={option.value}>
-                            <span className="flex items-center gap-2">
-                              <PriorityIcon value={option.value} />
-                              {option.label}
-                            </span>
-                          </SelectItem>
-                        ))}
-                      </SelectContent>
-                    </Select>
-                  </div>
-                </PopoverContent>
-              </Popover>
-              <Button
-                variant="ghost"
-                className="h-10 gap-2 rounded-full text-sm font-medium text-neutral-700 hover:bg-slate-100"
-                onClick={() => setFilters(mergedDefaults)}
-              >
-                <IconRefresh className="size-4" />
-                Limpar
-              </Button>
-            </div>
-          </div>
-          <div className="flex flex-wrap gap-3">
-            {canUseAdvancedFilters && (
-              <div className={fieldWrap}>
-                <Select
-                  value={filters.queue ?? ALL_VALUE}
-                  onValueChange={(value) => setPartial({ queue: value === ALL_VALUE ? null : value })}
-                >
-                  <SelectTrigger className={fieldTrigger}>
-                    <IconList className="size-4 text-neutral-400" />
-                    <SelectValue placeholder="Fila" className="flex-1 text-left" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value={ALL_VALUE}>Todas as filas</SelectItem>
-                    {queues.map((queue) => (
-                      <SelectItem key={queue!} value={queue!}>
-                        {queue}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-            )}
-            {canUseAdvancedFilters && (
-              <div className={fieldWrap}>
-                <SearchableCombobox
-                  value={filters.company}
-                  onValueChange={(value) => setPartial({ company: value })}
-                  options={companyOptionsMemo}
-                  placeholder="Empresa"
-                  allowClear
-                  clearLabel="Todas as empresas"
-                  triggerClassName={fieldTrigger}
-                  prefix={<IconBuilding className="size-4 text-neutral-400" />}
-                  align="center"
-                />
-              </div>
-            )}
-            <div className={fieldWrap}>
-              <Select
-                value={filters.categoryId ?? ALL_VALUE}
-                onValueChange={(value) => setPartial({ categoryId: value === ALL_VALUE ? null : value })}
-              >
-                <SelectTrigger className={fieldTrigger}>
-                  <IconTags className="size-4 text-neutral-400" />
-                  <SelectValue placeholder="Categoria" className="flex-1 text-left" />
-                </SelectTrigger>
-                <SelectContent>
-                  <SelectItem value={ALL_VALUE}>Todas as categorias</SelectItem>
-                  {categories.map((category) => (
-                    <SelectItem key={category.id} value={category.id}>
-                      {category.name}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-            {canUseAdvancedFilters && (
-              <div className={fieldWrap}>
-                <Select
-                  value={filters.assigneeId ?? ALL_VALUE}
-                  onValueChange={(value) => setPartial({ assigneeId: value === ALL_VALUE ? null : value })}
-                >
-                  <SelectTrigger className={fieldTrigger}>
-                    <IconUser className="size-4 text-neutral-400" />
-                    <SelectValue placeholder="Responsável" className="flex-1 text-left" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    <SelectItem value={ALL_VALUE}>Todos os responsáveis</SelectItem>
-                    {assignees.map((user) => (
-                      <SelectItem key={user.id} value={user.id}>
-                        {user.name}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-            )}
-          </div>
-          <div className="flex flex-wrap gap-3">
-            <ToggleGroup
-              type="single"
-              value={filters.view}
-              onValueChange={(value) => value && setPartial({ view: value as TicketFiltersState["view"] })}
-              className={segmentedRoot}
-            >
-              <ToggleGroupItem value="active" className={segmentedItem}>
-                Em andamento
-              </ToggleGroupItem>
-              <ToggleGroupItem value="completed" className={segmentedItem}>
-                Concluídos
-              </ToggleGroupItem>
-            </ToggleGroup>
-            <ToggleGroup
-              type="single"
-              value={filters.sort}
-              onValueChange={(value) => value && setPartial({ sort: value as TicketFiltersState["sort"] })}
-              className={segmentedRoot}
-            >
-              <ToggleGroupItem value="recent" className={segmentedItem}>
-                Mais recentes
-              </ToggleGroupItem>
-              <ToggleGroupItem value="oldest" className={segmentedItem}>
-                Mais antigos
-              </ToggleGroupItem>
-            </ToggleGroup>
-          </div>
-        </div>
-      </section>
-      {activeFilters.length > 0 && (
-        <div className="flex flex-wrap gap-2">
-          {activeFilters.map((chip) => (
-            <Badge
-              key={chip}
-              className="rounded-full border border-slate-300 bg-slate-100 px-3 py-1 text-xs font-medium text-neutral-700"
-            >
-              {chip}
-            </Badge>
-          ))}
-        </div>
-      )}
-    </div>
-  )
-}
-
-function formatDateRangeChip(from: string | null, to: string | null) {
-  const fromLabel = formatDateValue(from)
-  const toLabel = formatDateValue(to)
-
-  if (fromLabel && toLabel) {
-    return `Período: ${fromLabel} até ${toLabel}`
-  }
-  if (fromLabel) {
-    return `A partir de ${fromLabel}`
-  }
-  if (toLabel) {
-    return `Até ${toLabel}`
-  }
-  return "Período personalizado"
-}
-
-function formatDateValue(value: string | null) {
-  if (!value) return null
-  const [year, month, day] = value.split("-").map((part) => Number(part))
-  if (!year || !month || !day) {
-    return value
-  }
-  try {
-    return new Date(year, month - 1, day).toLocaleDateString("pt-BR")
-  } catch {
-    return value
-  }
-}
-  const segmentedRoot =
-    "flex h-10 min-w-[220px] flex-1 items-stretch rounded-full border border-slate-200 bg-slate-50/70 p-1 gap-1"
-  const segmentedItem =
-    "inline-flex h-full flex-1 items-center justify-center rounded-full first:rounded-full last:rounded-full px-4 text-sm font-semibold text-neutral-600 transition-colors hover:bg-slate-100 data-[state=on]:bg-neutral-900 data-[state=on]:text-white focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-300"
-  const fieldWrap = "min-w-[220px] flex-1"
-  const fieldTrigger =
-    "h-10 w-full rounded-2xl border border-slate-300 bg-slate-50/80 px-3 text-left text-sm font-semibold text-neutral-700 focus:ring-neutral-300 flex items-center gap-2"
diff --git a/src/components/tickets/tickets-table.tsx b/src/components/tickets/tickets-table.tsx
deleted file mode 100644
index 5cb659f..0000000
--- a/src/components/tickets/tickets-table.tsx
+++ /dev/null
@@ -1,372 +0,0 @@
-"use client"
-
-import { memo, useEffect, useRef, useState } from "react"
-import { useRouter } from "next/navigation"
-import { format, formatDistanceToNowStrict } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { IconBuildingOff, IconCategory, IconHierarchyOff, IconUserOff } from "@tabler/icons-react"
-
-import type { Ticket } from "@/lib/schemas/ticket"
-import { useAuth } from "@/lib/auth-client"
-import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
-import { Badge } from "@/components/ui/badge"
-import { Card, CardContent } from "@/components/ui/card"
-import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
-import { NewTicketDialog } from "@/components/tickets/new-ticket-dialog"
-import {
-  Table,
-  TableBody,
-  TableCell,
-  TableHead,
-  TableHeader,
-  TableRow,
-} from "@/components/ui/table"
-import { PrioritySelect } from "@/components/tickets/priority-select"
-import { cn } from "@/lib/utils"
-import { deriveServerOffset, toServerTimestamp } from "@/components/tickets/ticket-timer.utils"
-import { getTicketStatusLabel, getTicketStatusTextClass } from "@/lib/ticket-status-style"
-import { EmptyIndicator } from "@/components/ui/empty-indicator"
-
-const cellClass =
-  "px-3 py-4 sm:px-4 xl:px-3 xl:py-3 align-middle text-sm text-neutral-700 whitespace-normal " +
-  "first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4"
-const borderedCellClass = cellClass
-const categoryChipClass = "inline-flex items-center gap-1 rounded-full bg-slate-200/60 px-2.5 py-1 text-[11px] font-medium text-neutral-700"
-const tableRowClass =
-  "group border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-none"
-
-function formatDuration(ms?: number) {
-  if (!ms || ms <= 0) return "—"
-  const totalSeconds = Math.floor(ms / 1000)
-  const hours = Math.floor(totalSeconds / 3600)
-  const minutes = Math.floor((totalSeconds % 3600) / 60)
-  const seconds = totalSeconds % 60
-  if (hours > 0) {
-    return `${hours}h ${minutes.toString().padStart(2, "0")}m`
-  }
-  if (minutes > 0) {
-    return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
-  }
-  return `${seconds}s`
-}
-
-function formatQueueLabel(queue?: string | null) {
-  if (!queue) {
-    return { label: "Sem fila", title: "Sem fila" }
-  }
-  const normalized = queue.toLowerCase()
-  if (normalized.startsWith("laboratorio")) {
-    return { label: "Lab", title: queue }
-  }
-  return { label: queue, title: queue }
-}
-
-const AssigneeCell = memo(function AssigneeCell({ ticket, sessionUserId, sessionAvatarUrl }: { ticket: Ticket; sessionUserId?: string; sessionAvatarUrl?: string | null }) {
-  if (!ticket.assignee) {
-    return (
-      <div className="flex items-center justify-center">
-        <EmptyIndicator
-          icon={IconUserOff}
-          label="Sem responsável"
-          className="h-10 w-10 border-neutral-200 bg-transparent text-neutral-400"
-        />
-      </div>
-    )
-  }
-
-  const initials = ticket.assignee.name
-    .split(" ")
-    .slice(0, 2)
-    .map((part) => part[0]?.toUpperCase())
-    .join("")
-
-  // Usa o avatar da sessao se o assignee for o usuario logado (garante sincronizacao)
-  const isCurrentUser = sessionUserId && ticket.assignee.id === sessionUserId
-  const avatarUrl = isCurrentUser ? sessionAvatarUrl : ticket.assignee.avatarUrl
-
-  return (
-    <div className="flex min-w-0 flex-col items-center gap-2 text-center">
-      <Avatar className="size-8 border border-slate-200">
-        <AvatarImage src={avatarUrl ?? undefined} alt={ticket.assignee.name} />
-        <AvatarFallback>{initials}</AvatarFallback>
-      </Avatar>
-      <div className="flex min-w-0 flex-col items-center">
-        <span className="truncate text-sm font-semibold leading-none text-neutral-900 max-w-[14ch]">
-          {ticket.assignee.name}
-        </span>
-        <span className="truncate text-xs text-neutral-600 max-w-[16ch]">
-          {ticket.assignee.teams?.[0] ?? "Agente"}
-        </span>
-      </div>
-    </div>
-  )
-})
-
-export type TicketsTableProps = {
-  tickets?: Ticket[]
-  enteringIds?: Set<string>
-}
-
-export function TicketsTable({ tickets, enteringIds }: TicketsTableProps) {
-  const safeTickets = tickets ?? []
-  const [now, setNow] = useState(() => Date.now())
-  const serverOffsetRef = useRef<number>(0)
-  const router = useRouter()
-  const { session } = useAuth()
-
-  // Atualiza o timer a cada 15 segundos (otimizado de 1s)
-  useEffect(() => {
-    const interval = setInterval(() => {
-      setNow(Date.now())
-    }, 15000)
-    return () => clearInterval(interval)
-  }, [])
-
-  useEffect(() => {
-    const candidates = (tickets ?? [])
-      .map((ticket) => (typeof ticket.workSummary?.serverNow === "number" ? ticket.workSummary.serverNow : null))
-      .filter((value): value is number => value !== null)
-    if (candidates.length === 0) return
-    const latestServerNow = candidates[candidates.length - 1]
-    serverOffsetRef.current = deriveServerOffset({
-      currentOffset: serverOffsetRef.current,
-      localNow: Date.now(),
-      serverNow: latestServerNow,
-    })
-  }, [tickets])
-
-  const getWorkedMs = (ticket: Ticket) => {
-    const base = ticket.workSummary?.totalWorkedMs ?? 0
-    const activeStart = ticket.workSummary?.activeSession?.startedAt
-    if (activeStart instanceof Date) {
-      const alignedNow = toServerTimestamp(now, serverOffsetRef.current)
-      return base + Math.max(0, alignedNow - activeStart.getTime())
-    }
-    return base
-  }
-
-  return (
-    <Card className="gap-0 rounded-3xl border border-slate-200 bg-white py-0 shadow-sm">
-      <CardContent className="p-0">
-        <div className="w-full overflow-x-auto xl:overflow-x-hidden">
-          <Table className="w-full overflow-hidden rounded-3xl xl:table-fixed">
-            <TableHeader className="bg-slate-100/80">
-              <TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600">
-                <TableHead className="px-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[7%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Ticket
-                </TableHead>
-                <TableHead className="px-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[22%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Assunto
-                </TableHead>
-                <TableHead className="hidden lg:table-cell pl-3 pr-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[11%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Empresa
-                </TableHead>
-                <TableHead className="hidden md:table-cell px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[10%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Prioridade
-                </TableHead>
-                <TableHead className="hidden lg:table-cell pl-3 pr-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[9%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Fila
-                </TableHead>
-                <TableHead className="pl-3 pr-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[10%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Status
-                </TableHead>
-                <TableHead className="hidden lg:table-cell px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[6%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Tempo
-                </TableHead>
-                <TableHead className="hidden xl:table-cell px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[15%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Responsável
-                </TableHead>
-                <TableHead className="px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-3 last:pr-3 sm:first:pl-4 sm:last:pr-4 xl:first:pl-4 xl:last:pr-4 xl:w-[10%] xl:border-l xl:border-slate-200 first:xl:border-l-0">
-                  Atualizado
-                </TableHead>
-              </TableRow>
-            </TableHeader>
-            <TableBody>
-              {safeTickets.map((ticket) => {
-                const rowClass = cn(
-                  `${tableRowClass} cursor-pointer`,
-                  enteringIds?.has(ticket.id) ? "recent-ticket-enter" : undefined,
-                )
-
-                const queueDisplay = formatQueueLabel(ticket.queue)
-
-                return (
-                  <TableRow
-                    key={ticket.id}
-                    className={rowClass}
-                    role="link"
-                    tabIndex={0}
-                    onClick={() => router.push(`/tickets/${ticket.id}`)}
-                    onKeyDown={(event) => {
-                      if (event.key === "Enter" || event.key === " ") {
-                        event.preventDefault()
-                        router.push(`/tickets/${ticket.id}`)
-                      }
-                    }}
-                  >
-                  <TableCell className={`${cellClass} overflow-hidden`}>
-                    <div className="flex min-w-0 flex-col items-start gap-1">
-                      <span className="font-semibold tracking-tight text-neutral-900">#{ticket.reference}</span>
-                      <div className="flex items-center gap-1 text-xs text-neutral-500">
-                        {ticket.queue ? (
-                          <span className="truncate">{ticket.queue}</span>
-                        ) : (
-                          <EmptyIndicator
-                            icon={IconHierarchyOff}
-                            label="Sem fila"
-                            className="h-6 w-6 border-neutral-200 bg-transparent text-neutral-400"
-                          />
-                        )}
-                      </div>
-                    </div>
-                  </TableCell>
-                  <TableCell className={cellClass}>
-                    <div className="flex min-w-0 flex-col gap-1.5">
-                      <span className="text-[15px] font-semibold text-neutral-900 line-clamp-2 md:line-clamp-1 break-words">
-                        {ticket.subject}
-                      </span>
-                      {ticket.formTemplateLabel || ticket.formTemplate ? (
-                        <div className="flex items-center gap-2">
-                          <Badge className="rounded-full border border-sky-200 bg-sky-50 px-2.5 py-0.5 text-[11px] font-semibold text-sky-700">
-                            {ticket.formTemplateLabel ?? ticket.formTemplate}
-                          </Badge>
-                        </div>
-                      ) : null}
-                      <div className="flex flex-col gap-1 text-xs text-neutral-500">
-                        {ticket.category ? (
-                          <Badge className={categoryChipClass}>
-                            {ticket.category.name}
-                            {ticket.subcategory ? (
-                              <span
-                                className="hidden min-[2000px]:inline text-neutral-600"
-                                title={ticket.subcategory.name}
-                              >
-                                {" "}
-                                • {ticket.subcategory.name}
-                              </span>
-                            ) : null}
-                          </Badge>
-                        ) : (
-                          <EmptyIndicator
-                            icon={IconCategory}
-                            label="Sem categoria"
-                            className="h-6 w-6 border-neutral-200 bg-transparent text-neutral-400"
-                          />
-                        )}
-                      </div>
-                    </div>
-                  </TableCell>
-                  <TableCell className={`${cellClass} hidden lg:table-cell overflow-hidden`}>
-                    <div className="flex min-w-0 flex-col gap-1">
-                      <span className="truncate font-semibold text-neutral-800" title={ticket.requester.name}>
-                        {ticket.requester.name}
-                      </span>
-                      {ticket.company?.name ? (
-                        <span className="truncate text-sm text-neutral-600" title={ticket.company.name}>
-                          {ticket.company.name}
-                        </span>
-                      ) : (
-                        <EmptyIndicator
-                          icon={IconBuildingOff}
-                          label="Nenhuma empresa vinculada"
-                          className="h-7 w-7 border-neutral-200 bg-transparent text-neutral-400"
-                        />
-                      )}
-                    </div>
-                  </TableCell>
-                  <TableCell className={`${borderedCellClass} hidden md:table-cell text-center`}>
-                    <div
-                      className="relative z-[1] flex justify-center"
-                      onClick={(event) => event.stopPropagation()}
-                      onKeyDown={(event) => event.stopPropagation()}
-                    >
-                      <PrioritySelect
-                        className="min-w-[6.5rem] max-w-[8rem]"
-                        ticketId={ticket.id}
-                        value={ticket.priority}
-                      />
-                    </div>
-                  </TableCell>
-                  <TableCell className={`${borderedCellClass} hidden lg:table-cell overflow-hidden text-center`}>
-                    {ticket.queue ? (
-                      <span
-                        className="mx-auto truncate text-sm font-semibold text-neutral-800"
-                        title={queueDisplay.title}
-                      >
-                        {queueDisplay.label}
-                      </span>
-                    ) : (
-                      <div className="flex justify-center">
-                        <EmptyIndicator
-                          icon={IconHierarchyOff}
-                          label="Sem fila"
-                          className="h-7 w-7 border-neutral-200 bg-transparent text-neutral-400"
-                        />
-                      </div>
-                    )}
-                  </TableCell>
-                  <TableCell className={`${borderedCellClass} overflow-hidden`}>
-                    <div className="flex min-w-0 flex-col items-center gap-1 text-center">
-                      <span
-                        className={cn(
-                          "text-sm font-semibold leading-tight truncate text-center",
-                          "max-w-[14ch] sm:max-w-[18ch] xl:max-w-[20ch]",
-                          getTicketStatusTextClass(ticket.status)
-                        )}
-                      >
-                        {getTicketStatusLabel(ticket.status)}
-                      </span>
-                      {ticket.metrics?.timeWaitingMinutes ? (
-                        <span className="text-xs text-neutral-500">
-                          Em espera há {ticket.metrics.timeWaitingMinutes} min
-                        </span>
-                      ) : null}
-                    </div>
-                  </TableCell>
-                  <TableCell className={`${borderedCellClass} hidden lg:table-cell`}>
-                    <div className="flex flex-col items-center gap-1 text-sm text-neutral-600 text-center">
-                      <span className="font-semibold text-neutral-800">{formatDuration(getWorkedMs(ticket))}</span>
-                      {ticket.workSummary?.activeSession ? (
-                        <span className="text-xs text-neutral-500">Em andamento</span>
-                      ) : null}
-                    </div>
-                  </TableCell>
-                  <TableCell className={`${borderedCellClass} hidden xl:table-cell overflow-hidden`}>
-                    <AssigneeCell ticket={ticket} sessionUserId={session?.user?.id} sessionAvatarUrl={session?.user?.avatarUrl} />
-                  </TableCell>
-                  <TableCell className={borderedCellClass}>
-                    <div className="flex flex-col items-center leading-tight text-center">
-                      <span className="text-sm text-neutral-700 whitespace-normal">
-                        {`há ${formatDistanceToNowStrict(ticket.updatedAt, { locale: ptBR })}`}
-                      </span>
-                      <span className="text-xs text-neutral-500">
-                        {format(ticket.updatedAt, "dd/MM/yyyy HH:mm")}
-                      </span>
-                    </div>
-                  </TableCell>
-                </TableRow>
-              )
-            })}
-            </TableBody>
-          </Table>
-        </div>
-        {safeTickets.length === 0 && (
-          <Empty className="my-6">
-            <EmptyHeader>
-              <EmptyMedia variant="icon">
-                <span className="inline-block size-3 rounded-full border border-slate-300 bg-[#00e8ff]" />
-              </EmptyMedia>
-              <EmptyTitle className="text-neutral-900">Nenhum ticket encontrado</EmptyTitle>
-              <EmptyDescription className="text-neutral-600">
-                Ajuste os filtros ou crie um novo ticket.
-              </EmptyDescription>
-            </EmptyHeader>
-            <EmptyContent>
-              <NewTicketDialog />
-            </EmptyContent>
-          </Empty>
-        )}
-      </CardContent>
-    </Card>
-  )
-}
diff --git a/src/components/tickets/tickets-view.tsx b/src/components/tickets/tickets-view.tsx
deleted file mode 100644
index f98a5b3..0000000
--- a/src/components/tickets/tickets-view.tsx
+++ /dev/null
@@ -1,507 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useRef, useState } from "react"
-import { toast } from "sonner"
-import { usePaginatedQuery, useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
-import type { Ticket, TicketQueueSummary } from "@/lib/schemas/ticket"
-import { TicketsFilters, TicketFiltersState, defaultTicketFilters } from "@/components/tickets/tickets-filters"
-import { TicketsTable } from "@/components/tickets/tickets-table"
-import { TicketsBoard } from "@/components/tickets/tickets-board"
-import { useAuth } from "@/lib/auth-client"
-import { useDefaultQueues } from "@/hooks/use-default-queues"
-import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { LayoutGrid, List, ChevronLeft, ChevronRight, ChevronsLeft, ChevronsRight } from "lucide-react"
-import { isVisitTicket } from "@/lib/ticket-matchers"
-import { useTicketCategories } from "@/hooks/use-ticket-categories"
-import { Button } from "@/components/ui/button"
-import { Spinner } from "@/components/ui/spinner"
-
-/** Número de tickets por página */
-const TICKETS_PER_PAGE = 25
-
-type TicketsViewProps = {
-  initialFilters?: Partial<TicketFiltersState>
-}
-
-export function TicketsView({ initialFilters }: TicketsViewProps = {}) {
-  const mergedInitialFilters = useMemo(
-    () => ({
-      ...defaultTicketFilters,
-      ...(initialFilters ?? {}),
-    }),
-    [initialFilters]
-  )
-  const [filters, setFilters] = useState<TicketFiltersState>(mergedInitialFilters)
-  const [viewMode, setViewMode] = useState<"table" | "board">("table")
-
-  useEffect(() => {
-    setFilters(mergedInitialFilters)
-  }, [mergedInitialFilters])
-
-  const { session, convexUserId, isStaff, role } = useAuth()
-  const userId = session?.user?.id ?? null
-  const tenantId = session?.user?.tenantId ?? DEFAULT_TENANT_ID
-  const viewModeStorageKey = useMemo(() => {
-    const userKey = userId ?? (convexUserId ? String(convexUserId) : "anonymous")
-    return `tickets:view-mode:${tenantId}:${userKey}`
-  }, [tenantId, userId, convexUserId])
-
-  useEffect(() => {
-    try {
-      const stored = localStorage.getItem(viewModeStorageKey)
-      if (stored === "table" || stored === "board") {
-        setViewMode(stored)
-      }
-    } catch {
-      // ignore
-    }
-  }, [viewModeStorageKey])
-
-  useEffect(() => {
-    try {
-      localStorage.setItem(viewModeStorageKey, viewMode)
-    } catch {
-      // ignore
-    }
-  }, [viewMode, viewModeStorageKey])
-
-  useDefaultQueues(tenantId)
-  const { categories: ticketCategories } = useTicketCategories(tenantId)
-
-  const queuesEnabled = Boolean(isStaff && convexUserId)
-  const queuesResult = useQuery(
-    api.queues.summary,
-    queuesEnabled ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const queues: TicketQueueSummary[] = Array.isArray(queuesResult) ? queuesResult : []
-  const agents = useQuery(
-    api.users.listAgents,
-    isStaff && convexUserId ? { tenantId } : "skip"
-  ) as { _id: string; name: string }[] | undefined
-
-  // Argumentos para a query paginada de tickets
-  const ticketsArgs = useMemo(() => {
-    if (!convexUserId) return "skip" as const
-    return {
-      tenantId,
-      viewerId: convexUserId as Id<"users">,
-      status: filters.status ?? undefined,
-      priority: filters.priority ?? undefined,
-      channel: filters.channel ?? undefined,
-      queueId: undefined, // Filtro por nome da fila aplicado no cliente
-      assigneeId: filters.assigneeId ? (filters.assigneeId as unknown as Id<"users">) : undefined,
-      search: filters.search || undefined,
-    }
-  }, [convexUserId, tenantId, filters.status, filters.priority, filters.channel, filters.assigneeId, filters.search])
-
-  // Query paginada para evitar carregar todos os tickets de uma vez
-  const {
-    results: ticketsRaw,
-    status: paginationStatus,
-    loadMore,
-  } = usePaginatedQuery(
-    api.tickets.listPaginated,
-    ticketsArgs,
-    { initialNumItems: TICKETS_PER_PAGE }
-  )
-
-  // Indicadores de estado da paginação
-  const isLoadingFirstPage = paginationStatus === "LoadingFirstPage"
-  const isLoadingMore = paginationStatus === "LoadingMore"
-  const canLoadMore = paginationStatus === "CanLoadMore"
-
-  const tickets = useMemo(
-    () => mapTicketsFromServerList(Array.isArray(ticketsRaw) ? (ticketsRaw as unknown[]) : []),
-    [ticketsRaw]
-  )
-  const [companies, setCompanies] = useState<string[]>([])
-  useEffect(() => {
-    let aborted = false
-    async function loadCompanies() {
-      try {
-        const r = await fetch("/api/admin/companies", { credentials: "include" })
-        const json = (await r.json().catch(() => ({}))) as { companies?: Array<{ name: string }> }
-        const names = Array.isArray(json.companies) ? json.companies.map((c) => c.name).filter(Boolean) : []
-        if (!aborted) setCompanies(names.sort((a, b) => a.localeCompare(b, "pt-BR")))
-      } catch {
-        if (!aborted) setCompanies([])
-      }
-    }
-    void loadCompanies()
-    return () => {
-      aborted = true
-    }
-  }, [])
-
-  useEffect(() => {
-    if (!convexUserId) return
-    try {
-      const key = `tickets:filters:${tenantId}:${String(convexUserId)}`
-      const saved = localStorage.getItem(key)
-      if (saved) {
-        const parsed = JSON.parse(saved) as Partial<TicketFiltersState>
-        setFilters((prev) => ({ ...prev, ...parsed }))
-      }
-    } catch {
-      // ignore
-    }
-  }, [tenantId, convexUserId])
-
-  const handleSaveDefault = () => {
-    if (!convexUserId) return
-    try {
-      const key = `tickets:filters:${tenantId}:${String(convexUserId)}`
-      localStorage.setItem(key, JSON.stringify(filters))
-      toast.success("Filtro salvo como padrão")
-    } catch {
-      // ignore
-    }
-  }
-
-  const handleClearDefault = () => {
-    if (!convexUserId) return
-    try {
-      const key = `tickets:filters:${tenantId}:${String(convexUserId)}`
-      localStorage.removeItem(key)
-      toast.success("Padrão de filtro limpo")
-    } catch {
-      // ignore
-    }
-  }
-
-  const filteredTickets = useMemo(() => {
-    const completedStatuses = new Set<Ticket["status"]>(["RESOLVED"])
-    let working = tickets
-
-    if (!filters.status) {
-      if (filters.view === "active") {
-        working = working.filter((t) => !completedStatuses.has(t.status))
-      } else if (filters.view === "completed") {
-        working = working.filter((t) => completedStatuses.has(t.status))
-      }
-    }
-
-    if (filters.queue) {
-      working = working.filter((t) => t.queue === filters.queue)
-    }
-    if (filters.company) {
-      working = working.filter((t) => (((t as unknown as { company?: { name?: string } })?.company?.name) ?? null) === filters.company)
-    }
-    if (filters.focusVisits) {
-      working = working.filter((t) => isVisitTicket(t))
-    }
-    if (filters.excludeVisits) {
-      working = working.filter((t) => !isVisitTicket(t))
-    }
-    if (filters.categoryId) {
-      working = working.filter((t) => (t.category?.id ?? null) === filters.categoryId)
-    }
-    const fromDate = parseDateInput(filters.dateFrom)
-    if (fromDate) {
-      working = working.filter((t) => getTicketDate(t) >= fromDate.getTime())
-    }
-    const toDate = parseDateInput(filters.dateTo, { endOfDay: true })
-    if (toDate) {
-      working = working.filter((t) => getTicketDate(t) <= toDate.getTime())
-    }
-
-    const sorted = [...working].sort((a, b) => {
-      const diff = getTicketDate(a) - getTicketDate(b)
-      return filters.sort === "oldest" ? diff : -diff
-    })
-
-    return sorted
-  }, [
-    tickets,
-    filters.queue,
-    filters.status,
-    filters.view,
-    filters.company,
-    filters.focusVisits,
-    filters.excludeVisits,
-    filters.categoryId,
-    filters.dateFrom,
-    filters.dateTo,
-    filters.sort,
-  ])
-
-  const previousIdsRef = useRef<string[]>([])
-  const [enteringIds, setEnteringIds] = useState<Set<string>>(new Set())
-
-  // Estado de paginação no cliente para a visão atual
-  const [currentPage, setCurrentPage] = useState(1)
-  const itemsPerPage = TICKETS_PER_PAGE
-  const totalFilteredTickets = filteredTickets.length
-  const totalPages = Math.max(1, Math.ceil(totalFilteredTickets / itemsPerPage))
-
-  // Tickets da página atual (paginação no cliente sobre os resultados carregados)
-  const paginatedTickets = useMemo(() => {
-    const startIndex = (currentPage - 1) * itemsPerPage
-    const endIndex = startIndex + itemsPerPage
-    return filteredTickets.slice(startIndex, endIndex)
-  }, [filteredTickets, currentPage, itemsPerPage])
-
-  // Reseta para a primeira página quando os filtros mudam
-  useEffect(() => {
-    setCurrentPage(1)
-  }, [filters])
-
-  useEffect(() => {
-    if (isLoadingFirstPage) {
-      previousIdsRef.current = []
-      setEnteringIds(new Set())
-      return
-    }
-    const ids = filteredTickets.map((ticket) => ticket.id)
-    const previous = previousIdsRef.current
-    previousIdsRef.current = ids
-    if (!previous.length) return
-    const newIds = ids.filter((id) => !previous.includes(id))
-    if (newIds.length === 0) return
-    const highlight = new Set(newIds)
-    setEnteringIds(highlight)
-    const timeout = window.setTimeout(() => setEnteringIds(new Set()), 600)
-    return () => window.clearTimeout(timeout)
-  }, [filteredTickets, isLoadingFirstPage])
-
-  return (
-    <div className="flex flex-col gap-6 px-4 lg:px-6">
-      <TicketsFilters
-        onChange={setFilters}
-        queues={queues.map((q) => q.name)}
-        companies={companies}
-        assignees={(agents ?? []).map((a) => ({ id: a._id, name: a.name }))}
-        categories={ticketCategories.map((category) => ({ id: category.id, name: category.name }))}
-        initialState={mergedInitialFilters}
-        viewerRole={role}
-      />
-      <div className="flex flex-col gap-3 md:flex-row md:items-center md:justify-between">
-        <ToggleGroup
-          type="single"
-          value={viewMode}
-          onValueChange={(next) => {
-            if (!next) return
-            setViewMode(next as "table" | "board")
-          }}
-          variant="outline"
-          className="inline-flex rounded-md border border-border/60 bg-muted/30"
-        >
-          <ToggleGroupItem value="table" aria-label="Listagem em tabela" className="min-w-[96px] justify-center gap-2">
-            <List className="size-4" />
-            <span>Tabela</span>
-          </ToggleGroupItem>
-          <ToggleGroupItem value="board" aria-label="Visão em quadro" className="min-w-[96px] justify-center gap-2">
-            <LayoutGrid className="size-4" />
-            <span>Quadro</span>
-          </ToggleGroupItem>
-        </ToggleGroup>
-        <div className="flex items-center justify-end gap-2">
-          <button
-            type="button"
-            onClick={handleSaveDefault}
-            className="rounded-lg border border-slate-300 bg-white px-3 py-1.5 text-xs font-medium text-neutral-800 hover:bg-slate-50"
-          >
-            Salvar filtro como padrão
-          </button>
-          <button
-            type="button"
-            onClick={handleClearDefault}
-            className="rounded-lg border border-slate-300 bg-white px-3 py-1.5 text-xs font-medium text-neutral-600 hover:bg-slate-50"
-          >
-            Limpar padrão
-          </button>
-        </div>
-      </div>
-      {isLoadingFirstPage ? (
-        <div className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
-          <div className="flex items-center justify-center gap-2 py-12">
-            <Spinner className="size-5 text-neutral-500" />
-            <span className="text-sm text-neutral-600">Carregando tickets...</span>
-          </div>
-        </div>
-      ) : viewMode === "board" ? (
-        <TicketsBoard tickets={paginatedTickets} enteringIds={enteringIds} />
-      ) : (
-        <TicketsTable tickets={paginatedTickets} enteringIds={enteringIds} />
-      )}
-
-      {/* Controles de paginação numerada */}
-      {!isLoadingFirstPage && filteredTickets.length > 0 && (
-        <div className="flex flex-col items-center gap-4 rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm sm:flex-row sm:justify-between">
-          <div className="text-sm text-neutral-600">
-            Mostrando {((currentPage - 1) * itemsPerPage) + 1} a {Math.min(currentPage * itemsPerPage, totalFilteredTickets)} de {totalFilteredTickets} tickets
-            {canLoadMore && (
-              <span className="ml-1 text-neutral-400">(mais disponíveis)</span>
-            )}
-          </div>
-
-          <div className="flex items-center gap-1">
-            {/* Primeira página */}
-            <Button
-              variant="outline"
-              size="sm"
-              onClick={() => setCurrentPage(1)}
-              disabled={currentPage === 1}
-              className="h-8 w-8 p-0"
-              title="Primeira página"
-            >
-              <ChevronsLeft className="h-4 w-4" />
-            </Button>
-
-            {/* Página anterior */}
-            <Button
-              variant="outline"
-              size="sm"
-              onClick={() => setCurrentPage((p) => Math.max(1, p - 1))}
-              disabled={currentPage === 1}
-              className="h-8 w-8 p-0"
-              title="Página anterior"
-            >
-              <ChevronLeft className="h-4 w-4" />
-            </Button>
-
-            {/* Números das páginas */}
-            <div className="flex items-center gap-1 px-2">
-              {generatePageNumbers(currentPage, totalPages).map((pageNum, idx) =>
-                pageNum === "..." ? (
-                  <span key={`ellipsis-${idx}`} className="px-2 text-neutral-400">
-                    ...
-                  </span>
-                ) : (
-                  <Button
-                    key={pageNum}
-                    variant={currentPage === pageNum ? "default" : "outline"}
-                    size="sm"
-                    onClick={() => setCurrentPage(pageNum as number)}
-                    className="h-8 min-w-[32px] px-2"
-                  >
-                    {pageNum}
-                  </Button>
-                )
-              )}
-            </div>
-
-            {/* Próxima página */}
-            <Button
-              variant="outline"
-              size="sm"
-              onClick={() => setCurrentPage((p) => Math.min(totalPages, p + 1))}
-              disabled={currentPage === totalPages}
-              className="h-8 w-8 p-0"
-              title="Próxima página"
-            >
-              <ChevronRight className="h-4 w-4" />
-            </Button>
-
-            {/* Última página */}
-            <Button
-              variant="outline"
-              size="sm"
-              onClick={() => setCurrentPage(totalPages)}
-              disabled={currentPage === totalPages}
-              className="h-8 w-8 p-0"
-              title="Última página"
-            >
-              <ChevronsRight className="h-4 w-4" />
-            </Button>
-          </div>
-
-          {/* Botão para carregar mais do servidor */}
-          {canLoadMore && currentPage === totalPages && (
-            <Button
-              variant="outline"
-              size="sm"
-              onClick={() => loadMore(TICKETS_PER_PAGE)}
-              disabled={isLoadingMore}
-              className="flex items-center gap-2"
-            >
-              {isLoadingMore ? (
-                <>
-                  <Spinner className="size-4" />
-                  Carregando...
-                </>
-              ) : (
-                "Carregar mais tickets"
-              )}
-            </Button>
-          )}
-        </div>
-      )}
-
-      {/* Mensagem quando não há tickets */}
-      {!isLoadingFirstPage && filteredTickets.length === 0 && (
-        <div className="rounded-2xl border border-dashed border-slate-200 bg-white p-8 text-center shadow-sm">
-          <p className="text-sm text-neutral-500">
-            Nenhum ticket encontrado com os filtros selecionados.
-          </p>
-        </div>
-      )}
-    </div>
-  )
-}
-
-/**
- * Gera array de números de página para exibição.
- * Mostra primeira, última e páginas próximas à atual com reticências.
- */
-function generatePageNumbers(currentPage: number, totalPages: number): (number | "...")[] {
-  if (totalPages <= 7) {
-    return Array.from({ length: totalPages }, (_, i) => i + 1)
-  }
-
-  const pages: (number | "...")[] = []
-
-  // Sempre mostra a primeira página
-  pages.push(1)
-
-  if (currentPage > 3) {
-    pages.push("...")
-  }
-
-  // Páginas próximas à atual
-  const start = Math.max(2, currentPage - 1)
-  const end = Math.min(totalPages - 1, currentPage + 1)
-
-  for (let i = start; i <= end; i++) {
-    if (!pages.includes(i)) {
-      pages.push(i)
-    }
-  }
-
-  if (currentPage < totalPages - 2) {
-    pages.push("...")
-  }
-
-  // Sempre mostra a última página
-  if (!pages.includes(totalPages)) {
-    pages.push(totalPages)
-  }
-
-  return pages
-}
-
-function parseDateInput(value: string | null, options?: { endOfDay?: boolean }) {
-  if (!value) return null
-  const [year, month, day] = value.split("-").map((part) => Number(part))
-  if (!year || !month || !day) return null
-  const date = new Date(
-    year,
-    month - 1,
-    day,
-    options?.endOfDay ? 23 : 0,
-    options?.endOfDay ? 59 : 0,
-    options?.endOfDay ? 59 : 0,
-    options?.endOfDay ? 999 : 0
-  )
-  if (Number.isNaN(date.getTime())) return null
-  return date
-}
-
-function getTicketDate(ticket: Ticket) {
-  const createdAt = ticket.createdAt instanceof Date ? ticket.createdAt : new Date(ticket.createdAt)
-  return createdAt.getTime()
-}
diff --git a/src/components/ui/accordion.tsx b/src/components/ui/accordion.tsx
deleted file mode 100644
index d5a055d..0000000
--- a/src/components/ui/accordion.tsx
+++ /dev/null
@@ -1,61 +0,0 @@
-import * as React from "react"
-import * as AccordionPrimitive from "@radix-ui/react-accordion"
-
-import { cn } from "@/lib/utils"
-
-const Accordion = AccordionPrimitive.Root
-
-const AccordionItem = React.forwardRef<
-  React.ElementRef<typeof AccordionPrimitive.Item>,
-  React.ComponentPropsWithoutRef<typeof AccordionPrimitive.Item>
->(({ className, ...props }, ref) => (
-  <AccordionPrimitive.Item
-    ref={ref}
-    className={cn("border-b border-border/60 last:border-b-0", className)}
-    {...props}
-  />
-))
-AccordionItem.displayName = "AccordionItem"
-
-const AccordionTrigger = React.forwardRef<
-  React.ElementRef<typeof AccordionPrimitive.Trigger>,
-  React.ComponentPropsWithoutRef<typeof AccordionPrimitive.Trigger>
->(({ className, children, ...props }, ref) => (
-  <AccordionPrimitive.Header className="flex">
-    <AccordionPrimitive.Trigger
-      ref={ref}
-      className={cn(
-        "flex flex-1 items-center justify-between py-4 text-left text-sm font-medium transition-all hover:text-foreground/80 focus:outline-none focus-visible:ring-2 focus-visible:ring-ring [&[data-state=open]>svg]:rotate-180",
-        className
-      )}
-      {...props}
-    >
-      {children}
-      <svg
-        viewBox="0 0 24 24"
-        stroke="currentColor"
-        fill="none"
-        className="h-4 w-4 shrink-0 transition-transform duration-200"
-      >
-        <path strokeLinecap="round" strokeLinejoin="round" strokeWidth="1.5" d="m6 9 6 6 6-6" />
-      </svg>
-    </AccordionPrimitive.Trigger>
-  </AccordionPrimitive.Header>
-))
-AccordionTrigger.displayName = AccordionPrimitive.Trigger.displayName
-
-const AccordionContent = React.forwardRef<
-  React.ElementRef<typeof AccordionPrimitive.Content>,
-  React.ComponentPropsWithoutRef<typeof AccordionPrimitive.Content>
->(({ className, children, ...props }, ref) => (
-  <AccordionPrimitive.Content
-    ref={ref}
-    className="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down"
-    {...props}
-  >
-    <div className={cn("pb-4 pt-0", className)}>{children}</div>
-  </AccordionPrimitive.Content>
-))
-AccordionContent.displayName = AccordionPrimitive.Content.displayName
-
-export { Accordion, AccordionItem, AccordionTrigger, AccordionContent }
diff --git a/src/components/ui/alert.tsx b/src/components/ui/alert.tsx
deleted file mode 100644
index 85bee64..0000000
--- a/src/components/ui/alert.tsx
+++ /dev/null
@@ -1,40 +0,0 @@
-import * as React from "react"
-import { cva, type VariantProps } from "class-variance-authority"
-
-import { cn } from "@/lib/utils"
-
-const alertVariants = cva(
-  "relative w-full rounded-lg border border-border/60 bg-background p-4 [&>svg+div]:translate-y-0 [&>svg]:absolute [&>svg]:left-4 [&>svg]:top-4 [&>svg]:text-muted-foreground [&>svg~*]:pl-10",
-  {
-    variants: {
-      variant: {
-        default: "border-border/60 text-foreground",
-        destructive:
-          "border-destructive/60 text-destructive [&>svg]:text-destructive",
-      },
-    },
-    defaultVariants: {
-      variant: "default",
-    },
-  },
-)
-
-const Alert = React.forwardRef<
-  HTMLDivElement,
-  React.HTMLAttributes<HTMLDivElement> & VariantProps<typeof alertVariants>
->(({ className, variant, ...props }, ref) => (
-  <div ref={ref} role="alert" className={cn(alertVariants({ variant }), className)} {...props} />
-))
-Alert.displayName = "Alert"
-
-function AlertTitle({ className, ...props }: React.HTMLAttributes<HTMLHeadingElement>) {
-  return <h5 className={cn("mb-1 font-medium leading-none tracking-tight", className)} {...props} />
-}
-AlertTitle.displayName = "AlertTitle"
-
-function AlertDescription({ className, ...props }: React.HTMLAttributes<HTMLParagraphElement>) {
-  return <div className={cn("text-sm text-muted-foreground [&_p]:leading-relaxed", className)} {...props} />
-}
-AlertDescription.displayName = "AlertDescription"
-
-export { Alert, AlertDescription, AlertTitle }
diff --git a/src/components/ui/calendar.tsx b/src/components/ui/calendar.tsx
deleted file mode 100644
index 8e2642f..0000000
--- a/src/components/ui/calendar.tsx
+++ /dev/null
@@ -1,218 +0,0 @@
-"use client"
-
-import * as React from "react"
-import type { DropdownProps } from "react-day-picker"
-import { DayPicker } from "react-day-picker"
-
-import { buttonVariants } from "@/components/ui/button"
-import { cn } from "@/lib/utils"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-
-import "react-day-picker/style.css"
-
-export type CalendarProps = React.ComponentProps<typeof DayPicker>
-
-type OptionElement = React.ReactElement<{
-  value: string | number
-  children: React.ReactNode
-  disabled?: boolean
-}>
-
-type CalendarDropdownProps = DropdownProps & { children?: React.ReactNode }
-
-const TODAY_HIGHLIGHT_CLASS = [
-  // Subtle cyan background + ring when today isn't selected
-  "[&_button]:ring-1 [&_button]:ring-[#00d6eb] [&_button]:ring-offset-1 [&_button]:ring-offset-white",
-  "[&_button:not([aria-selected='true'])]:bg-[#00e8ff]/20 [&_button:not([aria-selected='true'])]:text-neutral-900",
-  // Preserve selection colors but keep a cyan outline when today is part of the range
-  "[&_button[aria-selected='true']]:ring-[#00f5ff] [&_button[aria-selected='true']]:ring-offset-neutral-900 [&_button[aria-selected='true']]:shadow-[0_0_0_1.5px_rgba(0,214,235,0.45)]",
-].join(" ")
-
-const buildOptions = (options?: DropdownProps["options"], children?: React.ReactNode) => {
-  if (options && options.length > 0) {
-    return options.map((option) => ({
-      value: option.value,
-      label: option.label,
-      disabled: option.disabled,
-    }))
-  }
-
-  return React.Children.toArray(children)
-    .filter((child): child is OptionElement => React.isValidElement(child))
-    .map((child) => ({
-      value: child.props.value,
-      label: child.props.children,
-      disabled: child.props.disabled ?? false,
-    }))
-}
-
-function CalendarDropdown(props: CalendarDropdownProps) {
-  const { value, onChange, options: optionProp, children } = props
-  const disabled = props.disabled
-  const ariaLabel = props["aria-label"]
-
-  const options = React.useMemo(() => buildOptions(optionProp, children), [optionProp, children])
-  const stringValue = value !== undefined && value !== null ? String(value) : ""
-
-  const handleChange = (next: string) => {
-    const match = options.find((option) => String(option.value) === next)
-    const payload = match ? match.value : next
-    onChange?.({
-      target: { value: payload },
-    } as React.ChangeEvent<HTMLSelectElement>)
-  }
-
-  const isYearDropdown = options.every((option) => String(option.value).length === 4)
-  const triggerWidth = isYearDropdown ? "w-[96px]" : "w-[108px]"
-
-  const displayText = React.useMemo(() => {
-    if (!options.length) return ""
-    const selected = options.find((o) => String(o.value) === stringValue)
-    if (!selected) return ""
-    if (isYearDropdown) return String(selected.label)
-    const label = String(selected.label)
-    const abbr = label.slice(0, 3)
-    return abbr.charAt(0).toUpperCase() + abbr.slice(1).toLowerCase()
-  }, [options, stringValue, isYearDropdown])
-
-  return (
-    <Select value={stringValue} onValueChange={handleChange} disabled={disabled}>
-      <SelectTrigger
-        aria-label={ariaLabel}
-        className={cn(
-          "h-8 rounded-full border border-slate-200 bg-white px-3 text-sm font-semibold text-neutral-700 shadow-none transition hover:bg-slate-50 focus-visible:ring-2 focus-visible:ring-neutral-900/10 disabled:cursor-not-allowed disabled:opacity-60",
-          triggerWidth
-        )}
-      >
-        {/* Mostra mês abreviado no trigger; lista usa label completo */}
-        <span className="truncate">
-          {displayText}
-        </span>
-      </SelectTrigger>
-      <SelectContent
-        align="start"
-        className="max-h-72 min-w-[var(--radix-select-trigger-width)] rounded-2xl border border-[#00e8ff]/20 bg-white/95 text-neutral-800 shadow-[0_10px_40px_-10px_rgba(0,155,177,0.25)] backdrop-blur-sm"
-      >
-        {options.map((option) => (
-          <SelectItem
-            key={String(option.value)}
-            value={String(option.value)}
-            disabled={option.disabled}
-            className="rounded-lg text-sm font-medium text-neutral-700 focus:bg-slate-100 focus:text-neutral-900"
-          >
-            {option.label}
-          </SelectItem>
-        ))}
-      </SelectContent>
-    </Select>
-  )
-}
-
-export function Calendar({
-  className,
-  classNames,
-  styles,
-  modifiersClassNames,
-  showOutsideDays = true,
-  captionLayout = "dropdown",
-  startMonth,
-  endMonth,
-  ...props
-}: CalendarProps) {
-  const mergedStyles = React.useMemo(
-    () => ({
-      day_selected: { backgroundColor: "transparent" },
-      day_range_start: { backgroundColor: "transparent" },
-      day_range_end: { backgroundColor: "transparent" },
-      day_range_middle: { backgroundColor: "transparent" },
-      ...(styles ?? {}),
-    }),
-    [styles]
-  )
-
-  return (
-    <DayPicker
-      showOutsideDays={showOutsideDays}
-      captionLayout={captionLayout}
-      startMonth={startMonth}
-      endMonth={endMonth}
-      styles={mergedStyles}
-      className={cn(
-        "mx-auto flex w-[320px] flex-col gap-3 rounded-2xl bg-transparent p-4 text-neutral-900 shadow-none",
-        className
-      )}
-      classNames={{
-        months: "flex flex-col items-center gap-4",
-        // Layout em grid de 3 colunas para posicionar setas à esquerda/direita
-        month: "grid grid-cols-[auto_1fr_auto] items-center gap-x-2 gap-y-3",
-        month_caption: "col-start-2 col-end-3 flex items-center justify-center gap-2 px-0",
-        dropdowns: "flex items-center gap-2",
-        nav: "flex items-center gap-1",
-        button_previous: cn(
-          buttonVariants({ variant: "ghost", size: "icon" }),
-          "col-start-1 row-start-1 size-8 rounded-full border border-transparent text-neutral-500 hover:border-slate-200 hover:bg-slate-50 hover:text-neutral-900 focus-visible:ring-2 focus-visible:ring-neutral-900/10"
-        ),
-        button_next: cn(
-          buttonVariants({ variant: "ghost", size: "icon" }),
-          "col-start-3 row-start-1 size-8 rounded-full border border-transparent text-neutral-500 hover:border-slate-200 hover:bg-slate-50 hover:text-neutral-900 focus-visible:ring-2 focus-visible:ring-neutral-900/10"
-        ),
-        chevron: "size-4",
-        month_grid: "col-span-3 w-full border-collapse",
-        weekdays: "grid grid-cols-7 text-[0.7rem] font-medium capitalize text-muted-foreground",
-        weekday: "flex h-8 items-center justify-center",
-        week: "grid grid-cols-7 gap-1",
-        day: "relative flex h-9 items-center justify-center text-sm focus-within:relative focus-within:z-20",
-        day_button: cn(
-          buttonVariants({ variant: "ghost" }),
-          "size-9 rounded-full font-medium text-neutral-700 transition hover:bg-slate-100 hover:text-neutral-900 focus-visible:outline-none focus-visible:ring-0 focus-visible:ring-offset-0 aria-selected:bg-neutral-900 aria-selected:text-neutral-50"
-        ),
-        // Hoje: estilos principais irão no botão via modifiersClassNames
-        today: "text-neutral-900",
-        outside: "text-muted-foreground opacity-40",
-        disabled: "text-muted-foreground opacity-30 line-through",
-        hidden: "invisible",
-        ...classNames,
-      }}
-      modifiersClassNames={{
-        range_middle: "bg-transparent text-neutral-900 [&_button]:rounded-full [&_button]:bg-neutral-900/10 [&_button]:text-neutral-900",
-        range_start: "bg-transparent [&_button]:rounded-full [&_button]:bg-neutral-900 [&_button]:text-neutral-50 [&_button]:focus-visible:ring-0",
-        range_end: "bg-transparent [&_button]:rounded-full [&_button]:bg-neutral-900 [&_button]:text-neutral-50 [&_button]:focus-visible:ring-0",
-        today: TODAY_HIGHLIGHT_CLASS,
-        ...modifiersClassNames,
-      }}
-      // Setas ao lado do caption
-      navLayout="around"
-      components={{
-        Dropdown: CalendarDropdown,
-        // Tornar os botões de navegação estáticos para encaixar no grid
-        PreviousMonthButton: (props) => {
-          const { className, children, style, ...rest } = props
-          return (
-            <button
-              type="button"
-              {...rest}
-              className={className}
-              style={{ ...(style || {}), position: "static" }}
-            >
-              {children}
-            </button>
-          )
-        },
-        NextMonthButton: (props) => {
-          const { className, children, style, ...rest } = props
-          return (
-            <button
-              type="button"
-              {...rest}
-              className={className}
-              style={{ ...(style || {}), position: "static" }}
-            >
-              {children}
-            </button>
-          )
-        },
-      }}
-      {...props}
-    />
-  )
-}
diff --git a/src/components/ui/copy-button.tsx b/src/components/ui/copy-button.tsx
deleted file mode 100644
index 855a9f3..0000000
--- a/src/components/ui/copy-button.tsx
+++ /dev/null
@@ -1,49 +0,0 @@
-"use client"
-
-import { useCallback, useState } from "react"
-import { Copy, Sparkles } from "lucide-react"
-
-import { Button } from "@/components/ui/button"
-import { cn } from "@/lib/utils"
-
-interface CopyButtonProps {
-  value: string
-  onCopied?: () => void
-}
-
-export function CopyButton({ value, onCopied }: CopyButtonProps) {
-  const [copied, setCopied] = useState(false)
-
-  const handleCopy = useCallback(async () => {
-    try {
-      await navigator.clipboard.writeText(value)
-      setCopied(true)
-      onCopied?.()
-      setTimeout(() => setCopied(false), 2000)
-    } catch (error) {
-      console.error("Falha ao copiar código", error)
-    }
-  }, [onCopied, value])
-
-  return (
-    <Button
-      type="button"
-      variant="outline"
-      size="sm"
-      onClick={handleCopy}
-      className="relative overflow-hidden border border-dashed border-slate-300 bg-white px-3 py-2 text-sm font-semibold text-neutral-700 transition-all hover:border-slate-400 hover:bg-white active:scale-[0.97]"
-    >
-      <span className="pointer-events-none absolute inset-0 rounded-md bg-neutral-900/5 opacity-0 transition-opacity duration-100 ease-out active:opacity-100" />
-      <span
-        className={cn(
-          "flex items-center gap-2 transition-all duration-200 ease-out",
-          copied ? "text-emerald-600" : "text-neutral-700"
-        )}
-      >
-        {copied ? <Sparkles className="size-3.5" /> : <Copy className="size-3.5" />}
-        {copied ? "Copiado!" : "Copiar código"}
-      </span>
-      <span className="sr-only">Copiar código de provisionamento</span>
-    </Button>
-  )
-}
diff --git a/src/components/ui/crossblur.tsx b/src/components/ui/crossblur.tsx
deleted file mode 100644
index 417fd19..0000000
--- a/src/components/ui/crossblur.tsx
+++ /dev/null
@@ -1,21 +0,0 @@
-"use client"
-
-import { cn } from "@/lib/utils"
-
-export function Crossblur({ active }: { active: boolean }) {
-  return (
-    <span
-      className={cn(
-        "pointer-events-none absolute inset-0 overflow-hidden rounded-xl transition-opacity duration-200 ease-out",
-        active ? "opacity-100" : "opacity-0"
-      )}
-    >
-      <span
-        className={cn(
-          "absolute inset-[-40%] rounded-full bg-[radial-gradient(circle_at_center,_rgba(59,130,246,0.25),_transparent_70%)] blur-lg transition-transform duration-500 ease-in-out",
-          active ? "scale-[1.05] rotate-6" : "scale-100 -rotate-12"
-        )}
-      />
-    </span>
-  )
-}
diff --git a/src/components/ui/date-picker.tsx b/src/components/ui/date-picker.tsx
deleted file mode 100644
index 10da440..0000000
--- a/src/components/ui/date-picker.tsx
+++ /dev/null
@@ -1,128 +0,0 @@
-"use client"
-
-import { useMemo, useState } from "react"
-import { format, parseISO, isValid as isValidDate } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import { Calendar as CalendarIcon, XIcon } from "lucide-react"
-
-import { Button } from "@/components/ui/button"
-import { Calendar } from "@/components/ui/calendar"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { useLocalTimeZone } from "@/hooks/use-local-time-zone"
-import { cn } from "@/lib/utils"
-
-type DatePickerProps = {
-  value?: string | Date | null
-  onChange?: (value: string | null) => void
-  placeholder?: string
-  disabled?: boolean
-  minYear?: number
-  maxYear?: number
-  className?: string
-  align?: "start" | "center" | "end"
-  allowClear?: boolean
-}
-
-function normalizeDate(value?: string | Date | null) {
-  if (!value) return undefined
-  if (value instanceof Date) {
-    return isValidDate(value) ? value : undefined
-  }
-  const parsed = parseISO(value)
-  return isValidDate(parsed) ? parsed : undefined
-}
-
-export function DatePicker({
-  value,
-  onChange,
-  placeholder = "Selecionar data",
-  disabled,
-  minYear = 1900,
-  maxYear = new Date().getFullYear() + 5,
-  className,
-  align = "start",
-  allowClear = true,
-}: DatePickerProps) {
-  const [open, setOpen] = useState(false)
-  const timeZone = useLocalTimeZone()
-  const selectedDate = useMemo(() => normalizeDate(value), [value])
-  const startMonth = useMemo(() => new Date(minYear, 0, 1), [minYear])
-  const endMonth = useMemo(() => new Date(maxYear, 11, 31), [maxYear])
-
-  const handleSelect = (date: Date | undefined) => {
-    if (!date) {
-      onChange?.(null)
-      return
-    }
-    onChange?.(format(date, "yyyy-MM-dd"))
-    setOpen(false)
-  }
-
-  const handleClear = () => {
-    onChange?.(null)
-    setOpen(false)
-  }
-
-  return (
-    <Popover open={open} onOpenChange={(next) => !disabled && setOpen(next)}>
-      <PopoverTrigger asChild>
-        <Button
-          type="button"
-          variant="outline"
-          className={cn(
-            "w-full justify-between gap-2 text-left font-normal",
-            !selectedDate && "text-muted-foreground",
-            className
-          )}
-          disabled={disabled}
-        >
-          <span>
-            {selectedDate
-              ? format(selectedDate, "dd/MM/yyyy", { locale: ptBR })
-              : placeholder}
-          </span>
-          {allowClear && selectedDate ? (
-            <XIcon
-              className="size-4 text-muted-foreground"
-              aria-label="Limpar data"
-              role="presentation"
-              onClick={(event) => {
-                event.preventDefault()
-                event.stopPropagation()
-                handleClear()
-              }}
-            />
-          ) : (
-            <CalendarIcon className="size-4 text-muted-foreground" aria-hidden="true" />
-          )}
-        </Button>
-      </PopoverTrigger>
-      <PopoverContent className="w-auto p-0" align={align}>
-        <Calendar
-          mode="single"
-          selected={selectedDate}
-          onSelect={handleSelect}
-          initialFocus
-          captionLayout="dropdown"
-          startMonth={startMonth}
-          endMonth={endMonth}
-          locale={ptBR}
-          timeZone={timeZone}
-        />
-        {allowClear ? (
-          <div className="border-t border-border/60 p-2">
-            <Button
-              type="button"
-              variant="ghost"
-              size="sm"
-              className="w-full justify-center text-xs text-muted-foreground"
-              onClick={handleClear}
-            >
-              Limpar data
-            </Button>
-          </div>
-        ) : null}
-      </PopoverContent>
-    </Popover>
-  )
-}
diff --git a/src/components/ui/dropzone.tsx b/src/components/ui/dropzone.tsx
deleted file mode 100644
index a26ecfe..0000000
--- a/src/components/ui/dropzone.tsx
+++ /dev/null
@@ -1,267 +0,0 @@
-"use client";
-
-import { useAction } from "convex/react";
-import { api } from "@/convex/_generated/api";
-import { useCallback, useEffect, useMemo, useRef, useState } from "react";
-import { cn } from "@/lib/utils";
-import { Spinner } from "@/components/ui/spinner";
-import { Upload, Check, X, AlertCircle } from "lucide-react";
-import { Progress } from "@/components/ui/progress";
-
-type Uploaded = { storageId: string; name: string; size?: number; type?: string; previewUrl?: string };
-
-export function Dropzone({
-  onUploaded,
-  maxFiles = 5,
-  maxSize = 5 * 1024 * 1024,
-  multiple = true,
-  className,
-  currentFileCount = 0,
-  currentTotalBytes = 0,
-  disabled = false,
-  onRegisterUploadHandler,
-}: {
-  onUploaded?: (files: Uploaded[]) => void;
-  maxFiles?: number;
-  maxSize?: number;
-  multiple?: boolean;
-  className?: string;
-  currentFileCount?: number;
-  currentTotalBytes?: number;
-  disabled?: boolean;
-  onRegisterUploadHandler?: (handler: ((files: File[]) => Promise<void>) | null) => void;
-}) {
-  const generateUrl = useAction(api.files.generateUploadUrl);
-  const inputRef = useRef<HTMLInputElement>(null);
-  const [drag, setDrag] = useState(false);
-  const [items, setItems] = useState<
-    Array<{ id: string; name: string; progress: number; status: "uploading" | "done" | "error" }>
-  >([]);
-
-  const normalizedFileCount = Math.max(0, currentFileCount);
-  const normalizedTotalBytes = Math.max(0, currentTotalBytes);
-  const remainingSlots = Math.max(0, maxFiles - normalizedFileCount);
-  const perFileLimitMb = Math.max(1, Math.round(maxSize / (1024 * 1024)));
-
-  // If the parent cleared all selected attachments after a submit,
-  // also clear the local status list so we don't keep showing
-  // items with the "Pronto" badge and remove button.
-  const prevCountRef = useRef<number>(normalizedFileCount);
-  useEffect(() => {
-    if (prevCountRef.current > 0 && normalizedFileCount === 0) {
-      setItems([]);
-    }
-    prevCountRef.current = normalizedFileCount;
-  }, [normalizedFileCount]);
-
-  const infoMessage = useMemo(() => {
-    if (normalizedFileCount === 0) {
-      return `Cada arquivo com até ${perFileLimitMb}MB • Você pode anexar até ${maxFiles} ${maxFiles === 1 ? "arquivo" : "arquivos"}`;
-    }
-    const totalLabel = normalizedTotalBytes > 0 ? ` (${formatBytes(normalizedTotalBytes)})` : "";
-    if (remainingSlots === 0) {
-      return `Limite atingido: ${normalizedFileCount}/${maxFiles} arquivos anexados${totalLabel}`;
-    }
-    return `${normalizedFileCount}/${maxFiles} arquivos anexados${totalLabel} • Restam ${remainingSlots} ${remainingSlots === 1 ? "arquivo" : "arquivos"}`;
-  }, [normalizedFileCount, normalizedTotalBytes, remainingSlots, maxFiles, perFileLimitMb]);
-
-  const startUpload = useCallback(async (files: FileList | File[]) => {
-    if (disabled) return;
-    const availableSlots = Math.max(0, maxFiles - normalizedFileCount);
-    if (availableSlots <= 0) {
-      return;
-    }
-    const list = Array.from(files).slice(0, availableSlots);
-    const uploaded: Uploaded[] = [];
-    for (const file of list) {
-      if (file.size > maxSize) {
-        continue;
-      }
-      const url = await generateUrl({});
-      const id = `${file.name}-${file.size}-${Date.now()}`;
-      const localPreview = file.type.startsWith("image/") ? URL.createObjectURL(file) : undefined;
-      setItems((prev) => [...prev, { id, name: file.name, progress: 0, status: "uploading" }]);
-      await new Promise<void>((resolve) => {
-        const xhr = new XMLHttpRequest();
-        xhr.open("POST", url);
-        if (file.type) {
-          xhr.setRequestHeader("Content-Type", file.type);
-        }
-        xhr.upload.onprogress = (e) => {
-          if (!e.lengthComputable) return;
-          const progress = Math.round((e.loaded / e.total) * 100);
-          setItems((prev) => prev.map((it) => (it.id === id ? { ...it, progress } : it)));
-        };
-        xhr.onload = () => {
-          try {
-            const res = JSON.parse(xhr.responseText);
-            if (res?.storageId) {
-              uploaded.push({ storageId: res.storageId, name: file.name, size: file.size, type: file.type, previewUrl: localPreview });
-              setItems((prev) =>
-                prev.map((it) => (it.id === id ? { ...it, progress: 100, status: "done" } : it))
-              );
-            } else {
-              setItems((prev) =>
-                prev.map((it) => (it.id === id ? { ...it, status: "error" } : it))
-              );
-            }
-          } catch {
-            setItems((prev) =>
-              prev.map((it) => (it.id === id ? { ...it, status: "error" } : it))
-            );
-          }
-          resolve();
-        };
-        xhr.onerror = () => {
-          setItems((prev) =>
-            prev.map((it) => (it.id === id ? { ...it, status: "error" } : it))
-          );
-          resolve();
-        };
-        xhr.send(file);
-      });
-    }
-    if (uploaded.length) onUploaded?.(uploaded);
-  }, [disabled, generateUrl, maxFiles, maxSize, normalizedFileCount, onUploaded]);
-
-  useEffect(() => {
-    if (!onRegisterUploadHandler) return;
-    const handler = (files: File[]) => startUpload(files);
-    onRegisterUploadHandler(handler);
-    return () => {
-      onRegisterUploadHandler(null);
-    };
-  }, [onRegisterUploadHandler, startUpload]);
-
-  return (
-    <div className={cn("space-y-3", className)}>
-      <div
-        role="button"
-        tabIndex={disabled ? -1 : 0}
-        className={cn(
-          "group relative rounded-xl border border-dashed border-black/30 bg-white p-6 text-center transition-all focus:outline-none focus:ring-2 focus:ring-[#00d6eb]/40 focus:ring-offset-2",
-          drag && !disabled ? "border-black bg-black/5" : undefined,
-          disabled
-            ? "cursor-not-allowed opacity-60 focus:ring-0"
-            : "hover:border-black hover:bg-black/5"
-        )}
-        onClick={() => {
-          if (disabled) return
-          inputRef.current?.click()
-        }}
-        onKeyDown={(event) => {
-          if (disabled) return
-          if (event.key === "Enter" || event.key === " ") {
-            event.preventDefault()
-            inputRef.current?.click()
-          }
-        }}
-        onDragEnter={(e) => {
-          if (disabled) return
-          e.preventDefault()
-          setDrag(true)
-        }}
-        onDragOver={(e) => {
-          if (disabled) return
-          e.preventDefault()
-          setDrag(true)
-        }}
-        onDragLeave={(e) => {
-          if (disabled) return
-          e.preventDefault()
-          setDrag(false)
-        }}
-        onDrop={(e) => {
-          if (disabled) return
-          e.preventDefault()
-          setDrag(false)
-          startUpload(e.dataTransfer.files)
-        }}
-      >
-        <input
-          ref={inputRef}
-          type="file"
-          className="sr-only"
-          multiple={multiple}
-          disabled={disabled}
-          onChange={(e) => e.target.files && startUpload(e.target.files)}
-        />
-        <div className="flex flex-col items-center gap-3">
-          <div className="flex h-12 w-12 items-center justify-center rounded-full bg-[#e5f9fc] text-[#0f172a] shadow-sm transition group-hover:bg-black group-hover:text-white">
-            {items.some((it) => it.status === "uploading") ? (
-              <Spinner />
-            ) : (
-              <Upload className="size-5" />
-            )}
-          </div>
-          <p className="text-sm text-neutral-800">
-            Arraste arquivos aqui ou <span className="font-semibold text-black underline decoration-dotted">selecione</span>
-          </p>
-          <p className="text-xs text-neutral-500 text-center">{infoMessage}</p>
-        </div>
-      </div>
-      {items.length > 0 && (
-        <div className="space-y-2">
-          {items.map((it) => {
-            const isUploading = it.status === "uploading";
-            const isDone = it.status === "done";
-            const isError = it.status === "error";
-            return (
-              <div key={it.id} className="flex items-center justify-between gap-3 rounded-md border p-2 text-sm">
-                <div className="flex flex-1 items-center gap-3 overflow-hidden">
-                  <span className="truncate">{it.name}</span>
-                  {isError ? (
-                    <span className="inline-flex items-center gap-1 text-xs text-rose-600">
-                      <AlertCircle className="size-3.5" /> Falhou
-                    </span>
-                  ) : null}
-                </div>
-                <div className="flex items-center gap-2">
-                  {isUploading ? (
-                    <>
-                      <Progress value={it.progress} className="h-1.5 w-24" />
-                      <span className="w-10 text-right text-xs text-neutral-500">{it.progress}%</span>
-                    </>
-                  ) : (
-                    <>
-                      <span
-                        className={cn(
-                          "inline-flex items-center gap-1 rounded-full px-2 py-0.5 text-xs font-medium",
-                          isDone ? "bg-emerald-50 text-emerald-700" : "bg-rose-50 text-rose-700"
-                        )}
-                      >
-                        {isDone ? <Check className="size-3.5" /> : <AlertCircle className="size-3.5" />}
-                        {isDone ? "Pronto" : "Erro"}
-                      </span>
-                      <button
-                        type="button"
-                        className="inline-flex size-7 items-center justify-center rounded-full border border-slate-200 bg-white text-neutral-600 transition hover:bg-slate-100 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-300"
-                        aria-label="Remover item"
-                        onClick={() => setItems((prev) => prev.filter((item) => item.id !== it.id))}
-                      >
-                        <X className="size-3.5" />
-                      </button>
-                    </>
-                  )}
-                </div>
-              </div>
-            )
-          })}
-        </div>
-      )}
-    </div>
-  )
-}
-
-function formatBytes(value: number) {
-  if (!Number.isFinite(value) || value <= 0) return "0 B";
-  const units = ["B", "KB", "MB", "GB", "TB"];
-  let size = value;
-  let unitIndex = 0;
-  while (size >= 1024 && unitIndex < units.length - 1) {
-    size /= 1024;
-    unitIndex += 1;
-  }
-  const precision = size >= 10 || unitIndex === 0 ? 0 : 1;
-  return `${size.toFixed(precision)} ${units[unitIndex]}`;
-}
diff --git a/src/components/ui/empty-indicator.tsx b/src/components/ui/empty-indicator.tsx
deleted file mode 100644
index 88f2a54..0000000
--- a/src/components/ui/empty-indicator.tsx
+++ /dev/null
@@ -1,30 +0,0 @@
-"use client"
-
-import type { ComponentType } from "react"
-
-import { cn } from "@/lib/utils"
-
-type IconProps = {
-  className?: string
-}
-
-type EmptyIndicatorProps = {
-  icon: ComponentType<IconProps>
-  label: string
-  className?: string
-}
-
-export function EmptyIndicator({ icon: Icon, label, className }: EmptyIndicatorProps) {
-  return (
-    <span
-      className={cn(
-        "relative inline-flex h-8 w-8 items-center justify-center rounded-full border border-dashed border-neutral-300 bg-neutral-50 text-neutral-400",
-        className,
-      )}
-    >
-      <Icon className="size-4" aria-hidden="true" />
-      <span className="sr-only">{label}</span>
-    </span>
-  )
-}
-
diff --git a/src/components/ui/multi-value-input.tsx b/src/components/ui/multi-value-input.tsx
deleted file mode 100644
index 57191b3..0000000
--- a/src/components/ui/multi-value-input.tsx
+++ /dev/null
@@ -1,144 +0,0 @@
-import * as React from "react"
-import { IconX } from "@tabler/icons-react"
-
-import { Badge } from "@/components/ui/badge"
-import { Input } from "@/components/ui/input"
-import { cn } from "@/lib/utils"
-
-type MultiValueInputProps = {
-  values: string[]
-  onChange: (values: string[]) => void
-  placeholder?: string
-  disabled?: boolean
-  maxItems?: number
-  addOnBlur?: boolean
-  className?: string
-  inputClassName?: string
-  validate?: (value: string) => string | null
-  format?: (value: string) => string
-  emptyState?: React.ReactNode
-}
-
-export function MultiValueInput({
-  values,
-  onChange,
-  placeholder,
-  disabled,
-  maxItems,
-  addOnBlur,
-  className,
-  inputClassName,
-  validate,
-  format,
-  emptyState,
-}: MultiValueInputProps) {
-  const [pending, setPending] = React.useState("")
-  const [error, setError] = React.useState<string | null>(null)
-  const inputRef = React.useRef<HTMLInputElement | null>(null)
-
-  const remainingSlots = typeof maxItems === "number" ? Math.max(maxItems - values.length, 0) : undefined
-  const canAdd = remainingSlots === undefined || remainingSlots > 0
-
-  const addValue = React.useCallback(
-    (raw: string) => {
-      const trimmed = raw.trim()
-      if (!trimmed) return
-      const formatted = format ? format(trimmed) : trimmed
-      if (values.includes(formatted)) {
-        setPending("")
-        setError(null)
-        return
-      }
-      if (validate) {
-        const validation = validate(formatted)
-        if (validation) {
-          setError(validation)
-          return
-        }
-      }
-      setError(null)
-      onChange([...values, formatted])
-      setPending("")
-    },
-    [format, onChange, validate, values]
-  )
-
-  const handleKeyDown = (event: React.KeyboardEvent<HTMLInputElement>) => {
-    if (event.key === "Enter" || event.key === "," || event.key === "Tab") {
-      if (!canAdd) return
-      event.preventDefault()
-      addValue(pending)
-    }
-    if (event.key === "Backspace" && pending.length === 0 && values.length > 0) {
-      onChange(values.slice(0, -1))
-      setError(null)
-    }
-  }
-
-  const handleBlur = () => {
-    if (addOnBlur && pending.trim()) {
-      addValue(pending)
-    }
-  }
-
-  const removeValue = (value: string) => {
-    onChange(values.filter((item) => item !== value))
-    setError(null)
-    inputRef.current?.focus()
-  }
-
-  return (
-    <div className={cn("space-y-2", className)}>
-      <div
-        className={cn(
-          "flex flex-wrap gap-2 rounded-md border border-input bg-background px-3 py-2 focus-within:ring-2 focus-within:ring-ring",
-          disabled && "opacity-60"
-        )}
-      >
-        {values.map((value) => (
-          <Badge
-            key={value}
-            variant="secondary"
-            className="flex items-center gap-1 rounded-full px-2 py-1 text-xs font-medium"
-          >
-            <span>{value}</span>
-            <button
-              type="button"
-              className="flex h-4 w-4 items-center justify-center rounded-full bg-muted text-muted-foreground hover:bg-muted/80"
-              onClick={() => removeValue(value)}
-              aria-label={`Remover ${value}`}
-              disabled={disabled}
-            >
-              <IconX className="h-3 w-3" strokeWidth={2} />
-            </button>
-          </Badge>
-        ))}
-        {canAdd ? (
-          <Input
-            ref={inputRef}
-            value={pending}
-            onChange={(event) => {
-              setPending(event.target.value)
-              setError(null)
-            }}
-            onKeyDown={handleKeyDown}
-            onBlur={handleBlur}
-            placeholder={values.length === 0 ? placeholder : undefined}
-            disabled={disabled}
-            className={cn(
-              "m-0 h-auto min-w-[8rem] flex-1 border-0 bg-transparent px-0 py-1 text-sm shadow-none focus-visible:ring-0",
-              inputClassName
-            )}
-          />
-        ) : null}
-      </div>
-      {error ? <p className="text-xs font-medium text-destructive">{error}</p> : null}
-      {!values.length && emptyState ? <div className="text-xs text-muted-foreground">{emptyState}</div> : null}
-      {typeof remainingSlots === "number" ? (
-        <div className="text-right text-[11px] text-muted-foreground">
-          {remainingSlots} item{remainingSlots === 1 ? "" : "s"} restantes
-        </div>
-      ) : null}
-    </div>
-  )
-}
diff --git a/src/components/ui/pagination.tsx b/src/components/ui/pagination.tsx
deleted file mode 100644
index 913cf2f..0000000
--- a/src/components/ui/pagination.tsx
+++ /dev/null
@@ -1,105 +0,0 @@
-import Link from "next/link"
-import { ChevronLeft, ChevronRight, MoreHorizontal } from "lucide-react"
-
-import { cn } from "@/lib/utils"
-
-type PaginationProps = React.ComponentProps<"nav">
-
-export function Pagination({ className, ...props }: PaginationProps) {
-  return <nav role="navigation" aria-label="Paginação" className={cn("mx-auto flex justify-center", className)} {...props} />
-}
-
-export function PaginationContent({ className, ...props }: React.ComponentProps<"ul">) {
-  return <ul className={cn("flex items-center gap-1", className)} {...props} />
-}
-
-export function PaginationItem({ className, ...props }: React.ComponentProps<"li">) {
-  return <li className={cn("list-none", className)} {...props} />
-}
-
-type PaginationLinkBaseProps = {
-  isActive?: boolean
-  href?: string
-  disabled?: boolean
-} & React.ComponentProps<typeof Link>
-
-export function PaginationLink({
-  className,
-  isActive,
-  disabled,
-  href = "#",
-  ...props
-}: PaginationLinkBaseProps) {
-  const Component = disabled ? "span" : Link
-
-  return (
-    <Component
-      aria-current={isActive ? "page" : undefined}
-      className={cn(
-        "inline-flex min-w-[36px] items-center justify-center rounded-lg border border-slate-200 bg-white px-3 py-1.5 text-sm font-medium text-neutral-700 shadow-sm transition hover:border-slate-300 hover:bg-slate-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-400 disabled:pointer-events-none disabled:opacity-50",
-        isActive && "border-slate-900 bg-slate-900 text-white hover:border-slate-900 hover:bg-slate-900",
-        disabled && "cursor-not-allowed text-neutral-400 hover:border-slate-200 hover:bg-white",
-        className
-      )}
-      href={href}
-      {...(Component === Link ? props : undefined)}
-    >
-      {props.children}
-    </Component>
-  )
-}
-
-type PaginationControlProps = {
-  "aria-label": string
-  disabled?: boolean
-  onClick?: () => void
-}
-
-function ControlButton({ children, disabled, onClick, ...props }: PaginationControlProps & React.ComponentProps<"button">) {
-  return (
-    <button
-      type="button"
-      disabled={disabled}
-      onClick={onClick}
-      className={cn(
-        "inline-flex size-9 items-center justify-center rounded-lg border border-slate-200 bg-white text-neutral-700 shadow-sm transition hover:border-slate-300 hover:bg-slate-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-400 disabled:cursor-not-allowed disabled:text-neutral-400"
-      )}
-      {...props}
-    >
-      {children}
-    </button>
-  )
-}
-
-export function PaginationPrevious({
-  disabled,
-  onClick,
-  ...props
-}: { disabled?: boolean; onClick?: () => void } & React.ComponentProps<"button">) {
-  return (
-    <ControlButton aria-label="Anterior" disabled={disabled} onClick={onClick} {...props}>
-      <ChevronLeft className="size-4" />
-    </ControlButton>
-  )
-}
-
-export function PaginationNext({
-  disabled,
-  onClick,
-  ...props
-}: { disabled?: boolean; onClick?: () => void } & React.ComponentProps<"button">) {
-  return (
-    <ControlButton aria-label="Próxima" disabled={disabled} onClick={onClick} {...props}>
-      <ChevronRight className="size-4" />
-    </ControlButton>
-  )
-}
-
-export function PaginationEllipsis({ className, ...props }: React.ComponentProps<"span">) {
-  return (
-    <span className={cn("inline-flex size-9 items-center justify-center text-neutral-500", className)} {...props}>
-      <MoreHorizontal className="size-4" />
-      <span className="sr-only">Mais páginas</span>
-    </span>
-  )
-}
diff --git a/src/components/ui/phone-input.tsx b/src/components/ui/phone-input.tsx
deleted file mode 100644
index 8cc6f8f..0000000
--- a/src/components/ui/phone-input.tsx
+++ /dev/null
@@ -1,203 +0,0 @@
-"use client"
-
-import { ChangeEvent, useEffect, useMemo, useState } from "react"
-
-import { cn } from "@/lib/utils"
-import { Input } from "@/components/ui/input"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { COUNTRY_DIAL_CODES, type CountryDialCode } from "@/lib/country-codes"
-
-export type CountryOption = {
-  code: string
-  label: string
-  dialCode: string
-  flag: string
-  maxDigits: number
-  formatLocal: (digits: string) => string
-}
-
-const DEFAULT_COUNTRY_CODE = "BR"
-
-function formatBrazilPhone(digits: string): string {
-  const cleaned = digits.slice(0, 11)
-  if (!cleaned) return ""
-  const area = cleaned.slice(0, 2)
-  const rest = cleaned.slice(2)
-  if (cleaned.length <= 2) return `(${cleaned}`
-  if (rest.length <= 4) return `(${area}) ${rest}`
-  if (rest.length <= 8) return `(${area}) ${rest.slice(0, 4)}-${rest.slice(4)}`
-  return `(${area}) ${rest.slice(0, 5)}-${rest.slice(5)}`
-}
-
-function formatUsPhone(digits: string): string {
-  const cleaned = digits.slice(0, 10)
-  if (!cleaned) return ""
-  const area = cleaned.slice(0, 3)
-  const rest = cleaned.slice(3)
-  if (cleaned.length <= 3) return `(${cleaned}`
-  if (rest.length <= 3) return `(${area}) ${rest}`
-  return `(${area}) ${rest.slice(0, 3)}-${rest.slice(3)}`
-}
-
-function extractDigits(value?: string | null): string {
-  return (value ?? "").replace(/\D+/g, "")
-}
-
-function findCountryByValue(value?: string | null): CountryOption {
-  const digits = extractDigits(value)
-  const dialDigits = extractDigits(DEFAULT_COUNTRY.dialCode)
-  let matched: CountryOption = DEFAULT_COUNTRY
-  let matchedLength = digits.startsWith(dialDigits) ? dialDigits.length : 0
-  for (const option of COUNTRY_OPTIONS) {
-    const optionDialDigits = extractDigits(option.dialCode)
-    if (optionDialDigits.length === 0) continue
-    if (digits.startsWith(optionDialDigits) && optionDialDigits.length > matchedLength) {
-      matched = option
-      matchedLength = optionDialDigits.length
-    }
-  }
-  return matched
-}
-
-function toLocalDigits(value: string | null | undefined, country: CountryOption): string {
-  const digits = extractDigits(value)
-  const dialDigits = extractDigits(country.dialCode)
-  return digits.startsWith(dialDigits) ? digits.slice(dialDigits.length) : digits
-}
-
-function formatStoredValue(country: CountryOption, localDigits: string): string {
-  const trimmed = localDigits.trim()
-  if (!trimmed) return ""
-  const formattedLocal = country.formatLocal(trimmed)
-  if (!formattedLocal) return country.dialCode
-  return `${country.dialCode} ${formattedLocal}`.trim()
-}
-
-function placeholderFor(country: CountryOption): string {
-  if (country.code === "BR") return "(11) 91234-5678"
-  if (country.code === "US") return "(555) 123-4567"
-  if (country.code === "CA") return "(416) 123-4567"
-  return "Número de telefone"
-}
-
-function formatGenericPhone(digits: string): string {
-  const cleaned = digits.slice(0, 15)
-  if (!cleaned) return ""
-  return cleaned.replace(/(\d{3,4})(?=\d)/g, "$1 ").trim()
-}
-
-function flagEmojiFor(code: string): string {
-  if (!code || code.length !== 2) return "🏳️"
-  const base = 127397
-  const chars = Array.from(code.toUpperCase()).map((char) => base + char.charCodeAt(0))
-  return String.fromCodePoint(...chars)
-}
-
-const regionDisplayNames =
-  typeof Intl !== "undefined" && "DisplayNames" in Intl
-    ? new Intl.DisplayNames(["pt-BR", "pt", "en"], { type: "region" })
-    : null
-
-const SPECIAL_FORMATS: Record<string, { maxDigits: number; formatLocal: (digits: string) => string }> = {
-  BR: { maxDigits: 11, formatLocal: formatBrazilPhone },
-  US: { maxDigits: 10, formatLocal: formatUsPhone },
-  CA: { maxDigits: 10, formatLocal: formatUsPhone },
-}
-
-const COUNTRY_OPTIONS: CountryOption[] = COUNTRY_DIAL_CODES.map(({ code, name, dialCode }: CountryDialCode) => {
-  const special = SPECIAL_FORMATS[code]
-  return {
-    code,
-    label: regionDisplayNames?.of(code) ?? name ?? code,
-    dialCode,
-    flag: flagEmojiFor(code),
-    maxDigits: special?.maxDigits ?? 15,
-    formatLocal: special?.formatLocal ?? formatGenericPhone,
-  }
-}).sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-
-const DEFAULT_COUNTRY =
-  COUNTRY_OPTIONS.find((option) => option.code === DEFAULT_COUNTRY_CODE) ?? COUNTRY_OPTIONS[0]
-
-export function PhoneInput({ value, onChange, className, id, name }: PhoneInputProps) {
-  const [selectedCountry, setSelectedCountry] = useState<CountryOption>(DEFAULT_COUNTRY)
-  const [localDigits, setLocalDigits] = useState<string>("")
-
-  useEffect(() => {
-    const country = findCountryByValue(value)
-    setSelectedCountry(country)
-    setLocalDigits(toLocalDigits(value, country).slice(0, country.maxDigits))
-  }, [value])
-
-  const displayValue = useMemo(() => selectedCountry.formatLocal(localDigits), [selectedCountry, localDigits])
-
-  const handleCountryChange = (code: string) => {
-    const country = COUNTRY_OPTIONS.find((option) => option.code === code) ?? DEFAULT_COUNTRY
-    setSelectedCountry(country)
-    const limitedDigits = localDigits.slice(0, country.maxDigits)
-    setLocalDigits(limitedDigits)
-    const stored = formatStoredValue(country, limitedDigits)
-    onChange?.(stored)
-  }
-
-  const handleInputChange = (event: ChangeEvent<HTMLInputElement>) => {
-    const raw = event.target.value
-    const digits = extractDigits(raw).slice(0, selectedCountry.maxDigits)
-    setLocalDigits(digits)
-    const stored = formatStoredValue(selectedCountry, digits)
-    onChange?.(stored)
-  }
-
-  return (
-    <div className={cn("flex flex-col gap-2 sm:flex-row sm:items-center", className)}>
-      <Select value={selectedCountry.code} onValueChange={handleCountryChange}>
-        <SelectTrigger className="w-40">
-          <SelectValue>
-            <span className="inline-flex items-center gap-2">
-              <span>{selectedCountry.flag}</span>
-              <span className="text-sm font-medium text-foreground">{selectedCountry.dialCode}</span>
-            </span>
-          </SelectValue>
-        </SelectTrigger>
-        <SelectContent className="max-h-72 overflow-y-auto">
-          {COUNTRY_OPTIONS.map((option) => (
-            <SelectItem key={option.code} value={option.code}>
-              <span className="inline-flex items-center gap-2">
-                <span>{option.flag}</span>
-                <span>{option.label}</span>
-                <span className="text-muted-foreground">{option.dialCode}</span>
-              </span>
-            </SelectItem>
-          ))}
-        </SelectContent>
-      </Select>
-      <Input
-        id={id}
-        name={name}
-        type="tel"
-        value={displayValue}
-        onChange={handleInputChange}
-        placeholder={placeholderFor(selectedCountry)}
-        inputMode="tel"
-      />
-    </div>
-  )
-}
-
-export type PhoneInputProps = {
-  value?: string | null
-  onChange?: (value: string) => void
-  className?: string
-  id?: string
-  name?: string
-}
-
-export function formatPhoneDisplay(rawValue?: string | null): string | null {
-  const trimmed = rawValue?.trim()
-  if (!trimmed) return null
-  const country = findCountryByValue(trimmed)
-  const localDigits = toLocalDigits(trimmed, country)
-  const formattedLocal = country.formatLocal(localDigits)
-  if (!formattedLocal) return `${country.dialCode}`.trim()
-  return `${country.dialCode} ${formattedLocal}`.trim()
-}
diff --git a/src/components/ui/radio-group.tsx b/src/components/ui/radio-group.tsx
deleted file mode 100644
index af86fa3..0000000
--- a/src/components/ui/radio-group.tsx
+++ /dev/null
@@ -1,45 +0,0 @@
-"use client"
-
-import * as React from "react"
-import * as RadioGroupPrimitive from "@radix-ui/react-radio-group"
-import { CircleIcon } from "lucide-react"
-
-import { cn } from "@/lib/utils"
-
-function RadioGroup({
-  className,
-  ...props
-}: React.ComponentProps<typeof RadioGroupPrimitive.Root>) {
-  return (
-    <RadioGroupPrimitive.Root
-      data-slot="radio-group"
-      className={cn("grid gap-3", className)}
-      {...props}
-    />
-  )
-}
-
-function RadioGroupItem({
-  className,
-  ...props
-}: React.ComponentProps<typeof RadioGroupPrimitive.Item>) {
-  return (
-    <RadioGroupPrimitive.Item
-      data-slot="radio-group-item"
-      className={cn(
-        "border-input text-primary focus-visible:border-ring focus-visible:ring-ring/50 aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive aspect-square size-4 shrink-0 rounded-full border shadow-xs transition-shadow outline-none focus-visible:ring-[3px] disabled:cursor-not-allowed disabled:opacity-50",
-        className
-      )}
-      {...props}
-    >
-      <RadioGroupPrimitive.Indicator
-        data-slot="radio-group-indicator"
-        className="relative flex items-center justify-center"
-      >
-        <CircleIcon className="fill-primary size-2" />
-      </RadioGroupPrimitive.Indicator>
-    </RadioGroupPrimitive.Item>
-  )
-}
-
-export { RadioGroup, RadioGroupItem }
diff --git a/src/components/ui/rich-text-editor.tsx b/src/components/ui/rich-text-editor.tsx
deleted file mode 100644
index ebca3fa..0000000
--- a/src/components/ui/rich-text-editor.tsx
+++ /dev/null
@@ -1,1165 +0,0 @@
-"use client"
-
-import {
-  forwardRef,
-  useCallback,
-  useEffect,
-  useMemo,
-  useRef,
-  useState,
-} from "react"
-import type { ReactNode } from "react"
-import { useEditor, EditorContent } from "@tiptap/react"
-import type { Editor } from "@tiptap/react"
-import StarterKit from "@tiptap/starter-kit"
-import Placeholder from "@tiptap/extension-placeholder"
-import Mention from "@tiptap/extension-mention"
-import TiptapLink from "@tiptap/extension-link"
-import { Markdown } from "@tiptap/markdown"
-import { ReactRenderer } from "@tiptap/react"
-import tippy, { type Instance, type Props as TippyProps } from "tippy.js"
-// Nota: o CSS do Tippy não é obrigatório, mas melhora muito a renderização
-// do popover de sugestões. O componente aplica um z-index alto e estratégia
-// "fixed" para evitar problemas de sobreposição/scrolling mesmo sem CSS global.
-import { cn } from "@/lib/utils"
-import sanitize from "sanitize-html"
-import { Button } from "@/components/ui/button"
-import { Separator } from "@/components/ui/separator"
-import { Input } from "@/components/ui/input"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { getTicketStatusDotClass, getTicketStatusLabel } from "@/lib/ticket-status-style"
-import {
-  Bold,
-  Italic,
-  Strikethrough,
-  List,
-  ListOrdered,
-  Quote,
-  Undo,
-  Redo,
-  Link as LinkIcon,
-  Check,
-  Link2Off,
-} from "lucide-react"
-
-type RichTextEditorProps = {
-  value?: string
-  onChange?: (html: string) => void
-  className?: string
-  placeholder?: string
-  disabled?: boolean
-  minHeight?: number
-  ticketMention?: {
-    enabled?: boolean
-  }
-  onEditorReady?: (editor: Editor | null) => void
-  onPasteFiles?: (files: File[]) => void
-}
-
-type TicketMentionItem = {
-  id: string
-  reference: number
-  subject: string
-  status: string
-  priority: string
-  requesterName: string | null
-  assigneeName: string | null
-  companyName: string | null
-  url: string
-  updatedAt: string
-}
-
-type TicketMentionSuggestionProps = {
-  command: (item: TicketMentionItem) => void
-  items: TicketMentionItem[]
-  onRegister?: (handler: ((event: KeyboardEvent) => boolean) | null) => void
-}
-
-const TICKET_MENTION_BASE_CLASSES =
-  "ticket-mention inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-100 px-2.5 py-1 text-xs font-semibold text-neutral-800 no-underline transition hover:bg-slate-200"
-const TICKET_MENTION_DOT_BASE_CLASSES = "ticket-mention-dot inline-flex size-2 rounded-full bg-slate-400"
-const TICKET_MENTION_REF_CLASSES = "ticket-mention-ref text-neutral-900"
-const TICKET_MENTION_SEP_CLASSES = "ticket-mention-sep text-neutral-400"
-const TICKET_MENTION_SUBJECT_CLASSES = "ticket-mention-subject max-w-[220px] truncate text-neutral-700"
-
-function formatMentionSubject(subject: string) {
-  if (!subject) return ""
-  return subject.length > 60 ? `${subject.slice(0, 57)}…` : subject
-}
-
-function extractTicketIdFromHref(href: string | null | undefined): string {
-  if (!href) return ""
-  try {
-    const normalized = href.split("?")[0]
-    const segments = normalized.split("/").filter(Boolean)
-    return segments.pop() ?? ""
-  } catch {
-    return ""
-  }
-}
-
-function parseTicketMentionText(text: string | null | undefined) {
-  const fallback = { reference: "", subject: "" }
-  if (!text) return fallback
-  const trimmed = text.replace(/\s+/g, " ").trim()
-  if (!trimmed) return fallback
-  const bulletIndex = trimmed.indexOf("•")
-  if (bulletIndex === -1) {
-    const hashIndex = trimmed.indexOf("#")
-    const ref = hashIndex === -1 ? trimmed : trimmed.slice(hashIndex + 1)
-    return { reference: ref.trim(), subject: "" }
-  }
-  const referencePart = trimmed.slice(0, bulletIndex)
-  const subjectPart = trimmed.slice(bulletIndex + 1)
-  const ref = referencePart.replace(/^#/, "").trim()
-  return { reference: ref, subject: subjectPart.trim() }
-}
-
-type TicketMentionAttributes = Record<string, unknown>
-
-const TICKET_MENTION_FALLBACK_STATUS = "PENDING"
-const TICKET_MENTION_FALLBACK_PRIORITY = "MEDIUM"
-
-const MAX_PASTED_IMAGE_FILES = 10
-
-function extractImageFilesFromClipboard(event: ClipboardEvent): File[] {
-  const clipboard = event.clipboardData
-  if (!clipboard) return []
-
-  const filesFromItems = Array.from(clipboard.items ?? [])
-    .filter((item) => item.kind === "file")
-    .map((item) => item.getAsFile())
-    .filter((file): file is File => Boolean(file && file.type.startsWith("image/")))
-
-  if (filesFromItems.length > 0) {
-    return filesFromItems
-  }
-
-  return Array.from(clipboard.files ?? []).filter((file) => file.type.startsWith("image/"))
-}
-
-function toPlainString(value: unknown): string {
-  if (value === null || value === undefined) return ""
-  return String(value)
-}
-
-function normalizeTicketMentionAttributes(attrs: TicketMentionAttributes) {
-  const id = toPlainString(attrs.id ?? attrs["data-ticket-id"])
-  const referenceRaw = attrs.reference ?? attrs["data-ticket-reference"] ?? attrs.id ?? ""
-  const reference = toPlainString(referenceRaw)
-  const subject = toPlainString(attrs.subject ?? attrs["data-ticket-subject"])
-  const statusRaw = toPlainString(attrs.status ?? attrs["data-ticket-status"] ?? TICKET_MENTION_FALLBACK_STATUS)
-  const status = statusRaw ? statusRaw.toUpperCase() : TICKET_MENTION_FALLBACK_STATUS
-  const priorityRaw = toPlainString(attrs.priority ?? attrs["data-ticket-priority"] ?? TICKET_MENTION_FALLBACK_PRIORITY)
-  const priority = priorityRaw ? priorityRaw.toUpperCase() : TICKET_MENTION_FALLBACK_PRIORITY
-  const url = toPlainString(attrs.url ?? attrs["data-ticket-url"] ?? attrs.href ?? "")
-  return { id, reference, subject, status, priority, url }
-}
-
-type TicketMentionNodeElements = {
-  root: HTMLAnchorElement
-  dotEl: HTMLSpanElement
-  referenceEl: HTMLSpanElement
-  subjectEl: HTMLSpanElement
-  separatorEl: HTMLSpanElement
-}
-
-function updateTicketMentionNodeElements(elements: TicketMentionNodeElements, attrs: TicketMentionAttributes) {
-  const { root, dotEl, referenceEl, subjectEl, separatorEl } = elements
-  const normalized = normalizeTicketMentionAttributes(attrs)
-  const referenceLabel = normalized.reference || normalized.id
-  const displayedReference = referenceLabel ? `#${referenceLabel}` : "#"
-  const formattedSubject = normalized.subject ? formatMentionSubject(normalized.subject) : ""
-  const additionalClass = toPlainString(attrs.class ?? attrs.className)
-  const dotClass = getTicketStatusDotClass(normalized.status)
-
-  root.className = cn(TICKET_MENTION_BASE_CLASSES, additionalClass)
-  root.dataset.ticketMention = "true"
-  dotEl.className = cn(TICKET_MENTION_DOT_BASE_CLASSES, dotClass)
-  referenceEl.className = TICKET_MENTION_REF_CLASSES
-  subjectEl.className = TICKET_MENTION_SUBJECT_CLASSES
-  separatorEl.className = TICKET_MENTION_SEP_CLASSES
-
-  referenceEl.textContent = displayedReference
-  subjectEl.textContent = formattedSubject
-  separatorEl.style.display = formattedSubject ? "" : "none"
-
-  if (normalized.id) {
-    root.dataset.ticketId = normalized.id
-  } else {
-    delete root.dataset.ticketId
-  }
-  if (normalized.reference) {
-    root.dataset.ticketReference = normalized.reference
-  } else {
-    delete root.dataset.ticketReference
-  }
-  if (normalized.status) {
-    root.dataset.ticketStatus = normalized.status
-    root.setAttribute("status", normalized.status)
-  } else {
-    root.dataset.ticketStatus = TICKET_MENTION_FALLBACK_STATUS
-    root.setAttribute("status", TICKET_MENTION_FALLBACK_STATUS)
-  }
-  if (normalized.priority) {
-    root.dataset.ticketPriority = normalized.priority
-  } else {
-    delete root.dataset.ticketPriority
-  }
-  if (normalized.subject) {
-    root.dataset.ticketSubject = normalized.subject
-  } else {
-    delete root.dataset.ticketSubject
-  }
-  if (normalized.url) {
-    root.dataset.ticketUrl = normalized.url
-  } else {
-    delete root.dataset.ticketUrl
-  }
-
-  if (normalized.url) {
-    root.href = normalized.url
-    root.rel = "noopener noreferrer"
-    root.target = "_self"
-  } else {
-    root.removeAttribute("href")
-  }
-
-  root.title = formattedSubject ? `${displayedReference} • ${formattedSubject}` : displayedReference
-}
-
-function escapeHtml(value: string): string {
-  return value
-    .replace(/&/g, "&amp;")
-    .replace(/</g, "&lt;")
-    .replace(/>/g, "&gt;")
-    .replace(/"/g, "&quot;")
-    .replace(/'/g, "&#39;")
-}
-
-function buildTicketMentionAnchorHtml(attrs: {
-  id: string
-  reference: string
-  subject: string
-  status: string
-  priority: string
-  url: string
-}) {
-  const id = attrs.id ?? ""
-  const reference = attrs.reference ?? ""
-  const subject = attrs.subject ?? ""
-  const status = (attrs.status || TICKET_MENTION_FALLBACK_STATUS).toUpperCase()
-  const priority = (attrs.priority || TICKET_MENTION_FALLBACK_PRIORITY).toUpperCase()
-  const url = attrs.url ?? ""
-  const displayedReference = reference || id
-  const formattedSubject = subject ? formatMentionSubject(subject) : ""
-  const dotClass = `${TICKET_MENTION_DOT_BASE_CLASSES} ${getTicketStatusDotClass(status)}`
-  const title = formattedSubject ? `#${displayedReference} • ${formattedSubject}` : `#${displayedReference}`
-
-  return `<a data-ticket-mention="true" data-ticket-id="${escapeHtml(id)}" data-ticket-reference="${escapeHtml(reference)}" data-ticket-status="${escapeHtml(status)}" data-ticket-priority="${escapeHtml(priority)}" data-ticket-subject="${escapeHtml(subject)}" status="${escapeHtml(status)}" href="${escapeHtml(url)}" class="${escapeHtml(TICKET_MENTION_BASE_CLASSES)}" rel="noopener noreferrer" target="_self" title="${escapeHtml(title)}"><span class="${escapeHtml(dotClass)}"></span><span class="${escapeHtml(TICKET_MENTION_REF_CLASSES)}">#${escapeHtml(displayedReference)}</span><span class="${escapeHtml(TICKET_MENTION_SEP_CLASSES)}">•</span><span class="${escapeHtml(TICKET_MENTION_SUBJECT_CLASSES)}">${escapeHtml(formattedSubject)}</span></a>`
-}
-
-export function normalizeTicketMentionHtml(html: string): string {
-  if (!html || html.indexOf("ticket-mention") === -1) {
-    return html
-  }
-  const mentionPattern = /<a\b[^>]*class="[^"]*ticket-mention[^"]*"[^>]*>[\s\S]*?<\/a>/gi
-  const attributePattern = /(data-[\w-]+|href|status)="([^"]*)"/gi
-
-  return html.replace(mentionPattern, (match) => {
-    const attributes: Record<string, string> = {}
-    let attrMatch: RegExpExecArray | null
-    attributePattern.lastIndex = 0
-    while ((attrMatch = attributePattern.exec(match)) !== null) {
-      attributes[attrMatch[1]] = attrMatch[2]
-    }
-
-    const href = attributes.href ?? ""
-    const parsedText = parseTicketMentionText(match.replace(/<[^>]*>/g, " "))
-    const id = attributes["data-ticket-id"] || extractTicketIdFromHref(href)
-    const reference = attributes["data-ticket-reference"] || parsedText.reference || id
-    const subject = attributes["data-ticket-subject"] || parsedText.subject || ""
-    const status = attributes["data-ticket-status"] || attributes.status || TICKET_MENTION_FALLBACK_STATUS
-    const priority = attributes["data-ticket-priority"] || TICKET_MENTION_FALLBACK_PRIORITY
-    return buildTicketMentionAnchorHtml({ id, reference, subject, status, priority, url: href })
-  })
-}
-
-function resolveMentionPopupContainer(editor: Editor): HTMLElement | null {
-  if (typeof document === "undefined") {
-    return null
-  }
-  const viewElement = editor.view.dom as HTMLElement | null
-  if (!viewElement) {
-    return document.body
-  }
-  const container =
-    viewElement.closest<HTMLElement>(
-      "[data-radix-dialog-content],[data-radix-drawer-content],[data-radix-popover-content],[data-radix-dropdown-menu-content],[data-radix-sheet-content]"
-    ) ?? viewElement.closest<HTMLElement>("[role=\"dialog\"],[role=\"menu\"]")
-  return container ?? document.body
-}
-
-function toRelativeClientRect(rect: DOMRect | undefined, target: HTMLElement | null): DOMRect {
-  const baseRect = rect ?? new DOMRect()
-  if (typeof document === "undefined" || !target || target === document.body) {
-    return baseRect
-  }
-  const containerRect = target.getBoundingClientRect()
-  return new DOMRect(
-    baseRect.x - containerRect.x,
-    baseRect.y - containerRect.y,
-    baseRect.width,
-    baseRect.height
-  )
-}
-
-const priorityLabels: Record<string, string> = {
-  LOW: "Baixa",
-  MEDIUM: "Média",
-  HIGH: "Alta",
-  URGENT: "Urgente",
-}
-
-// Cache simples para resultados de menções.
-// Obs.: não armazenamos resultados vazios para permitir que
-// consultas que antes falharam (ex.: endpoint indisponível)
-// sejam revalidadas em tentativas subsequentes.
-const mentionCache = new Map<string, TicketMentionItem[]>()
-let mentionAbortController: AbortController | null = null
-
-async function fetchTicketMentions(query: string): Promise<TicketMentionItem[]> {
-  const cacheKey = query.trim().toLowerCase()
-  if (mentionCache.has(cacheKey)) {
-    return mentionCache.get(cacheKey) ?? []
-  }
-
-  try {
-    mentionAbortController?.abort()
-    mentionAbortController = new AbortController()
-    const response = await fetch(`/api/tickets/mentions?q=${encodeURIComponent(query)}`, {
-      signal: mentionAbortController.signal,
-    })
-    if (!response.ok) {
-      return []
-    }
-    const json = (await response.json()) as { items?: TicketMentionItem[] }
-    const items = Array.isArray(json.items) ? json.items : []
-    if (items.length > 0) {
-      mentionCache.set(cacheKey, items)
-    } else {
-      mentionCache.delete(cacheKey)
-    }
-    return items
-  } catch (error) {
-    if ((error as Error).name === "AbortError") {
-      return []
-    }
-    return []
-  }
-}
-
-function TicketMentionList({ items, command, onRegister }: TicketMentionSuggestionProps) {
-  const [selectedIndex, setSelectedIndex] = useState(0)
-
-  const selectItem = useCallback(
-    (index: number) => {
-      const item = items[index]
-      if (item) {
-        command(item)
-      }
-    },
-    [command, items]
-  )
-
-  const upHandler = useCallback(() => {
-    setSelectedIndex((prev) => {
-      const nextIndex = (prev + items.length - 1) % items.length
-      return nextIndex
-    })
-  }, [items.length])
-
-  const downHandler = useCallback(() => {
-    setSelectedIndex((prev) => {
-      const nextIndex = (prev + 1) % items.length
-      return nextIndex
-    })
-  }, [items.length])
-
-  const enterHandler = useCallback(() => {
-    selectItem(selectedIndex)
-  }, [selectItem, selectedIndex])
-
-  const handleKeyDown = useCallback(
-    (event: KeyboardEvent) => {
-      if (event.key === "ArrowUp") {
-        upHandler()
-        return true
-      }
-      if (event.key === "ArrowDown") {
-        downHandler()
-        return true
-      }
-      if (event.key === "Enter") {
-        enterHandler()
-        return true
-      }
-      return false
-    },
-    [downHandler, enterHandler, upHandler]
-  )
-
-  useEffect(() => {
-    onRegister?.(handleKeyDown)
-    return () => {
-      onRegister?.(null)
-    }
-  }, [handleKeyDown, onRegister])
-
-  useEffect(() => {
-    setSelectedIndex(0)
-  }, [items])
-
-  if (!items.length) {
-    return (
-      <div className="min-w-[260px] p-3 text-sm text-muted-foreground">
-        Nenhum chamado encontrado com esse termo.
-      </div>
-    )
-  }
-
-  return (
-    <div className="max-h-72 min-w-[320px] space-y-1 overflow-y-auto p-2">
-      {items.map((item, index) => {
-        const isActive = index === selectedIndex
-        const status = getTicketStatusLabel(item.status)
-        const statusDot = getTicketStatusDotClass(item.status)
-        const priority = priorityLabels[item.priority] ?? item.priority
-        return (
-          <button
-            key={item.id}
-            type="button"
-            className={cn(
-              "w-full rounded-lg border border-transparent px-3 py-2 text-left transition",
-              isActive ? "border-slate-200 bg-slate-100" : "hover:bg-slate-50"
-            )}
-            onMouseEnter={() => setSelectedIndex(index)}
-            onMouseDown={(event) => {
-              event.preventDefault()
-              selectItem(index)
-            }}
-          >
-            <div className="flex items-center gap-2">
-              <span className="text-sm font-semibold text-neutral-900">#{item.reference}</span>
-              <span className="text-xs font-medium uppercase tracking-wide text-neutral-500">{priority}</span>
-            </div>
-            <div className="mt-1 line-clamp-1 text-sm text-neutral-700">{formatMentionSubject(item.subject)}</div>
-            <div className="mt-1 space-y-1 text-xs text-neutral-500">
-              <span className="inline-flex items-center gap-1 text-neutral-500">
-                <span className={cn("inline-flex size-2 rounded-full", statusDot)} />
-                {status}
-              </span>
-              {item.companyName ? <span className="block text-neutral-500">{item.companyName}</span> : null}
-              {item.assigneeName ? (
-                <span className="block text-neutral-400">Responsável • {item.assigneeName}</span>
-              ) : null}
-            </div>
-          </button>
-        )
-      })}
-    </div>
-  )
-}
-
-TicketMentionList.displayName = "TicketMentionList"
-
-const TicketMentionListComponent = (props: TicketMentionSuggestionProps) => (
-  <TicketMentionList {...props} />
-)
-
-const SafeLinkExtension = TiptapLink.extend({
-  priority: 90,
-  parseHTML() {
-    return [{ tag: 'a[href]:not([data-ticket-mention="true"])' }]
-  },
-})
-
-const TicketMentionExtension = Mention.extend({
-  name: "ticketMention",
-  priority: 1000,
-  group: "inline",
-  inline: true,
-  draggable: false,
-  selectable: true,
-  addAttributes() {
-    return {
-      id: { default: null },
-      reference: { default: null },
-      subject: { default: null },
-      status: { default: null },
-      priority: { default: null },
-      url: { default: null },
-    }
-  },
-  addKeyboardShortcuts() {
-    // Reuse base Mention keyboard shortcuts when extending the extension.
-    const parentShortcuts = (this as unknown as {
-      parent?: () => Record<string, (args: { editor: Editor }) => boolean>
-    }).parent?.()
-    const parent = parentShortcuts ?? {}
-    return {
-      ...parent,
-      Backspace: ({ editor }: { editor: Editor }) => {
-        const { state } = editor
-        const { selection } = state
-        if (selection.empty) {
-          const { $from } = selection
-          const nodeBefore = $from.nodeBefore
-          if (nodeBefore?.type?.name === this.name) {
-            const from = $from.pos - nodeBefore.nodeSize
-            const to = $from.pos
-            editor.chain().focus().deleteRange({ from, to }).run()
-            return true
-          }
-        }
-        return parent.Backspace ? parent.Backspace({ editor }) : false
-      },
-      Delete: ({ editor }: { editor: Editor }) => {
-        const { state } = editor
-        const { selection } = state
-        if (selection.empty) {
-          const { $from } = selection
-          const nodeAfter = $from.nodeAfter
-          if (nodeAfter?.type?.name === this.name) {
-            const from = $from.pos
-            const to = $from.pos + nodeAfter.nodeSize
-            editor.chain().focus().deleteRange({ from, to }).run()
-            return true
-          }
-        }
-        return parent.Delete ? parent.Delete({ editor }) : false
-      },
-    }
-  },
-  parseHTML() {
-    return [
-      {
-        tag: `a[data-ticket-mention="true"]`,
-        priority: 1000,
-        getAttrs: (dom: HTMLElement | string) => {
-          if (dom instanceof HTMLElement) {
-            return {
-              id: dom.dataset.ticketId ?? null,
-              reference: dom.dataset.ticketReference ?? null,
-              status: dom.dataset.ticketStatus ?? null,
-              priority: dom.dataset.ticketPriority ?? null,
-              subject: dom.getAttribute("data-ticket-subject") ?? dom.textContent ?? null,
-              url: dom.getAttribute("href") ?? null,
-            }
-          }
-          return {}
-        },
-      },
-      {
-        tag: "a.ticket-mention",
-        priority: 1000,
-        getAttrs: (dom: HTMLElement | string) => {
-          if (dom instanceof HTMLElement) {
-            const href = dom.getAttribute("href") ?? null
-            const id = dom.dataset.ticketId ?? extractTicketIdFromHref(href)
-            const parsed = parseTicketMentionText(dom.textContent)
-            const reference = dom.dataset.ticketReference ?? parsed.reference ?? null
-            const subject = dom.dataset.ticketSubject ?? parsed.subject ?? null
-            const status = dom.dataset.ticketStatus ?? dom.getAttribute("status") ?? null
-            const priority = dom.dataset.ticketPriority ?? null
-            return {
-              id,
-              reference,
-              status,
-              priority,
-              subject,
-              url: href,
-            }
-          }
-          return {}
-        },
-      },
-    ]
-  },
-  renderHTML({ HTMLAttributes }: { HTMLAttributes: Record<string, unknown> }) {
-    const referenceValue =
-      HTMLAttributes.reference ?? HTMLAttributes["data-ticket-reference"] ?? ""
-    const reference = String(referenceValue ?? "")
-    const subjectValue =
-      HTMLAttributes.subject ?? HTMLAttributes["data-ticket-subject"] ?? ""
-    const subject = String(subjectValue ?? "")
-    const status = String(HTMLAttributes.status ?? HTMLAttributes["data-ticket-status"] ?? "PENDING").toUpperCase()
-    const priority = String(HTMLAttributes.priority ?? HTMLAttributes["data-ticket-priority"] ?? "MEDIUM").toUpperCase()
-    const href = String(HTMLAttributes.url ?? HTMLAttributes.href ?? "#")
-    const anchorClass = cn(TICKET_MENTION_BASE_CLASSES, toPlainString(HTMLAttributes.class ?? HTMLAttributes.className))
-    const dotClass = cn(TICKET_MENTION_DOT_BASE_CLASSES, getTicketStatusDotClass(status))
-    return [
-      "a",
-      {
-        ...HTMLAttributes,
-        href,
-        "data-type": HTMLAttributes["data-type"] ?? this.name,
-        "data-ticket-mention": "true",
-        "data-ticket-id": HTMLAttributes.id ?? HTMLAttributes["data-ticket-id"] ?? "",
-        "data-ticket-reference": reference ?? "",
-        "data-ticket-status": status,
-        "data-ticket-priority": priority,
-        "data-ticket-subject": subject ?? "",
-        status,
-        class: anchorClass,
-      },
-      [
-        "span",
-        { class: dotClass },
-      ],
-      [
-        "span",
-        { class: TICKET_MENTION_REF_CLASSES },
-        `#${reference ?? ""}`,
-      ],
-      [
-        "span",
-        { class: TICKET_MENTION_SEP_CLASSES },
-        "•",
-      ],
-      [
-        "span",
-        { class: TICKET_MENTION_SUBJECT_CLASSES },
-        formatMentionSubject(subject ?? ""),
-      ],
-    ]
-  },
-  renderLabel({ node }: { node: { attrs: Record<string, unknown> } }) {
-    const subjectAttr = node.attrs.subject ?? node.attrs["data-ticket-subject"] ?? ""
-    const displayedSubject = typeof subjectAttr === "string" ? subjectAttr : String(subjectAttr ?? "")
-    const refAttr = node.attrs.reference ?? node.attrs.id ?? node.attrs["data-ticket-reference"] ?? ""
-    const reference = typeof refAttr === "string" ? refAttr : String(refAttr ?? "")
-    const subjectPart = displayedSubject ? ` • ${formatMentionSubject(displayedSubject)}` : ""
-    return `#${reference}${subjectPart}`
-  },
-  addNodeView() {
-    const extensionName = this.name
-    return ({ node }: { node: { attrs: TicketMentionAttributes; type: { name: string } } }) => {
-      if (typeof document === "undefined") {
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        return null as any
-      }
-
-      const root = document.createElement("a")
-      root.dataset.ticketMention = "true"
-      root.setAttribute("contenteditable", "false")
-      root.setAttribute("data-type", extensionName)
-      root.setAttribute("draggable", "false")
-      root.setAttribute("spellcheck", "false")
-      root.tabIndex = -1
-
-      const dotEl = document.createElement("span")
-      dotEl.className = TICKET_MENTION_DOT_BASE_CLASSES
-      dotEl.setAttribute("aria-hidden", "true")
-
-      const referenceEl = document.createElement("span")
-      referenceEl.className = TICKET_MENTION_REF_CLASSES
-
-      const separatorEl = document.createElement("span")
-      separatorEl.className = TICKET_MENTION_SEP_CLASSES
-      separatorEl.textContent = "•"
-
-      const subjectEl = document.createElement("span")
-      subjectEl.className = TICKET_MENTION_SUBJECT_CLASSES
-
-      root.append(dotEl, referenceEl, separatorEl, subjectEl)
-
-      const elements: TicketMentionNodeElements = {
-        root,
-        dotEl,
-        referenceEl,
-        subjectEl,
-        separatorEl,
-      }
-
-      updateTicketMentionNodeElements(elements, node.attrs ?? {})
-
-      const preventDefaultClick = (event: MouseEvent) => {
-        event.preventDefault()
-      }
-      root.addEventListener("click", preventDefaultClick)
-
-      return {
-        dom: root,
-        update: (updatedNode: { attrs: TicketMentionAttributes; type: { name: string } }) => {
-          if (updatedNode.type.name !== extensionName) {
-            return false
-          }
-          updateTicketMentionNodeElements(elements, updatedNode.attrs ?? {})
-          return true
-        },
-        ignoreMutation: () => true,
-        destroy: () => {
-          root.removeEventListener("click", preventDefaultClick)
-        },
-      }
-    }
-  },
-}).configure({
-  suggestion: {
-    char: "@",
-    startOfLine: false,
-    allowSpaces: false,
-    render: () => {
-      let component: ReactRenderer | null = null
-      let popup: Instance<TippyProps> | null = null
-      let keydownHandler: ((event: KeyboardEvent) => boolean) | null = null
-      let appendTarget: HTMLElement | null = null
-      const registerHandler = (handler: ((event: KeyboardEvent) => boolean) | null) => {
-        keydownHandler = handler
-      }
-      return {
-        onStart: (props) => {
-          const listProps: TicketMentionSuggestionProps = {
-            command: props.command,
-            items: props.items,
-            onRegister: registerHandler,
-          }
-          component = new ReactRenderer(TicketMentionListComponent, {
-            props: listProps,
-            editor: props.editor,
-          })
-          const container = resolveMentionPopupContainer(props.editor)
-          appendTarget = container ?? document.body
-          if (!props.clientRect) return
-          const computeRect = () => toRelativeClientRect(props.clientRect?.() ?? undefined, appendTarget)
-          popup = tippy(appendTarget, {
-            getReferenceClientRect: () => computeRect(),
-            appendTo: () => appendTarget ?? document.body,
-            content: component.element,
-            showOnCreate: true,
-            interactive: true,
-            trigger: "manual",
-            placement: "bottom-start",
-            zIndex: 99999,
-            popperOptions: { strategy: "fixed" },
-          })
-        },
-        onUpdate(props) {
-          component?.updateProps({
-            command: props.command,
-            items: props.items,
-            onRegister: registerHandler,
-          })
-          if (!props.clientRect) return
-          const computeRect = () => toRelativeClientRect(props.clientRect?.() ?? undefined, appendTarget)
-          popup?.setProps({
-            getReferenceClientRect: () => computeRect(),
-          })
-        },
-        onKeyDown(props) {
-          if (props.event.key === "Escape") {
-            popup?.hide()
-            return true
-          }
-          if (keydownHandler && keydownHandler(props.event)) {
-            return true
-          }
-          return false
-        },
-        onExit() {
-          popup?.destroy()
-          component?.destroy()
-          keydownHandler = null
-          appendTarget = null
-        },
-      }
-    },
-    items: async ({ query }) => {
-      return fetchTicketMentions(query)
-    },
-  },
-})
-
-export function RichTextEditor({
-  value,
-  onChange,
-  className,
-  placeholder = "Escreva aqui...",
-  disabled,
-  minHeight = 120,
-  ticketMention,
-  onEditorReady,
-  onPasteFiles,
-}: RichTextEditorProps) {
-  const normalizedInitialContent = useMemo(() => {
-    if (!ticketMention?.enabled) {
-      return value || ""
-    }
-    return normalizeTicketMentionHtml(value || "")
-  }, [ticketMention?.enabled, value])
-
-  const extensions = useMemo(() => {
-    const mentionExtensions = ticketMention?.enabled ? [TicketMentionExtension] : []
-
-    const coreExtensions = [
-      StarterKit.configure({
-        bulletList: { keepMarks: true },
-        orderedList: { keepMarks: true },
-        link: false,
-      }),
-      SafeLinkExtension.configure({
-        openOnClick: true,
-        autolink: true,
-        protocols: ["http", "https", "mailto"],
-        HTMLAttributes: { rel: "noopener noreferrer", target: "_blank" },
-      }),
-      Markdown,
-      Placeholder.configure({ placeholder }),
-    ]
-
-    return [...mentionExtensions, ...coreExtensions]
-  }, [placeholder, ticketMention?.enabled])
-
-  const editor = useEditor({
-    extensions,
-    editorProps: {
-      attributes: {
-        class:
-          "prose prose-sm max-w-none focus:outline-none text-foreground",
-      },
-      handlePaste(_, event) {
-        if (!onPasteFiles) return false
-        const imageFiles = extractImageFilesFromClipboard(event)
-        if (imageFiles.length === 0) return false
-        event.preventDefault()
-        const limited = imageFiles.slice(0, MAX_PASTED_IMAGE_FILES)
-        onPasteFiles(limited)
-        return true
-      },
-    },
-    content: normalizedInitialContent,
-    onUpdate({ editor }) {
-      const html = editor.getHTML()
-      const normalized = ticketMention?.enabled ? normalizeTicketMentionHtml(html) : html
-      onChange?.(normalized)
-    },
-    editable: !disabled,
-    // Avoid SSR hydration mismatches per Tiptap recommendation
-    immediatelyRender: false,
-  })
-
-  useEffect(() => {
-    if (!editor) return
-    onEditorReady?.(editor)
-    return () => {
-      onEditorReady?.(null)
-    }
-  }, [editor, onEditorReady])
-
-  const [linkPopoverOpen, setLinkPopoverOpen] = useState(false)
-  const [linkUrl, setLinkUrl] = useState("")
-  const linkInputRef = useRef<HTMLInputElement>(null)
-
-  const closeLinkPopover = useCallback(() => {
-    setLinkPopoverOpen(false)
-    requestAnimationFrame(() => {
-      editor?.commands.focus()
-    })
-  }, [editor])
-
-  const openLinkPopover = useCallback(() => {
-    if (!editor) return
-    editor.chain().focus()
-    const prev = (editor.getAttributes("link").href as string | undefined) ?? ""
-    setLinkUrl(prev)
-    setLinkPopoverOpen(true)
-    requestAnimationFrame(() => {
-      linkInputRef.current?.focus()
-      if (prev) {
-        linkInputRef.current?.select()
-      }
-    })
-  }, [editor])
-
-  const applyLink = useCallback(() => {
-    if (!editor) return
-    const trimmed = linkUrl.trim()
-    if (!trimmed) {
-      editor.chain().focus().extendMarkRange("link").unsetLink().run()
-      closeLinkPopover()
-      return
-    }
-    const normalized = /^(https?:\/\/|mailto:)/i.test(trimmed) ? trimmed : `https://${trimmed}`
-    editor.chain().focus().extendMarkRange("link").setLink({ href: normalized }).run()
-    closeLinkPopover()
-  }, [closeLinkPopover, editor, linkUrl])
-
-  const removeLink = useCallback(() => {
-    if (!editor) return
-    editor.chain().focus().extendMarkRange("link").unsetLink().run()
-    closeLinkPopover()
-  }, [closeLinkPopover, editor])
-
-  useEffect(() => {
-    if (!editor || !linkPopoverOpen) return
-    const handler = () => {
-      const prev = (editor.getAttributes("link").href as string | undefined) ?? ""
-      setLinkUrl(prev)
-    }
-    editor.on("selectionUpdate", handler)
-    return () => {
-      editor.off("selectionUpdate", handler)
-    }
-  }, [editor, linkPopoverOpen])
-
-  // Keep external value in sync when it changes
-  useEffect(() => {
-    if (!editor) return
-    const normalized = ticketMention?.enabled ? normalizeTicketMentionHtml(value || "") : value || ""
-    const current = editor.getHTML()
-    if (normalized !== current) {
-      editor.commands.setContent(normalized, { emitUpdate: false })
-    }
-  }, [value, editor, ticketMention?.enabled])
-
-  // Reflect disabled prop changes after initialization
-  useEffect(() => {
-    if (!editor) return
-    editor.setEditable(!disabled)
-  }, [disabled, editor])
-
-  if (!editor) return null
-
-  return (
-    <div className={cn("rounded-md border bg-background", className)}>
-      <div className="flex flex-wrap items-center gap-1 border-b px-2 py-1">
-        <ToolbarButton
-          onClick={() => editor.chain().focus().toggleBold().run()}
-          active={editor.isActive("bold")}
-          ariaLabel="Negrito"
-        >
-          <Bold className="size-4" />
-        </ToolbarButton>
-        <ToolbarButton
-          onClick={() => editor.chain().focus().toggleItalic().run()}
-          active={editor.isActive("italic")}
-          ariaLabel="Itálico"
-        >
-          <Italic className="size-4" />
-        </ToolbarButton>
-        <ToolbarButton
-          onClick={() => editor.chain().focus().toggleStrike().run()}
-          active={editor.isActive("strike")}
-          ariaLabel="Tachado"
-        >
-          <Strikethrough className="size-4" />
-        </ToolbarButton>
-        <Separator orientation="vertical" className="mx-1 h-5" />
-        <ToolbarButton
-          onClick={() => editor.chain().focus().toggleBulletList().run()}
-          active={editor.isActive("bulletList")}
-          ariaLabel="Lista"
-        >
-          <List className="size-4" />
-        </ToolbarButton>
-        <ToolbarButton
-          onClick={() => editor.chain().focus().toggleOrderedList().run()}
-          active={editor.isActive("orderedList")}
-          ariaLabel="Lista ordenada"
-        >
-          <ListOrdered className="size-4" />
-        </ToolbarButton>
-        <ToolbarButton
-          onClick={() => editor.chain().focus().toggleBlockquote().run()}
-          active={editor.isActive("blockquote")}
-          ariaLabel="Citação"
-        >
-          <Quote className="size-4" />
-        </ToolbarButton>
-        <Popover
-          open={linkPopoverOpen}
-          onOpenChange={(open) => {
-            if (open) {
-              openLinkPopover()
-            } else {
-              closeLinkPopover()
-            }
-          }}
-        >
-          <PopoverTrigger asChild>
-            <ToolbarButton active={editor.isActive("link")} ariaLabel="Inserir link">
-              <LinkIcon className="size-4" />
-            </ToolbarButton>
-          </PopoverTrigger>
-          <PopoverContent className="w-72 space-y-3" align="start">
-            <div className="space-y-1">
-              <label htmlFor="rich-text-editor-link" className="text-xs font-semibold text-neutral-600">
-                URL do link
-              </label>
-              <Input
-                id="rich-text-editor-link"
-                ref={linkInputRef}
-                placeholder="https://"
-                value={linkUrl}
-                onChange={(event) => setLinkUrl(event.target.value)}
-                onKeyDown={(event) => {
-                  if (event.key === "Enter") {
-                    event.preventDefault()
-                    applyLink()
-                  } else if (event.key === "Escape") {
-                    event.preventDefault()
-                    closeLinkPopover()
-                  }
-                }}
-              />
-            </div>
-            <div className="flex items-center justify-between gap-2">
-              <Button
-                type="button"
-                variant="outline"
-                size="sm"
-                className="inline-flex items-center gap-2"
-                onClick={removeLink}
-                disabled={!editor.isActive("link")}
-              >
-                <Link2Off className="size-4" />
-                Remover
-              </Button>
-              <Button type="button" size="sm" className="inline-flex items-center gap-2" onClick={applyLink}>
-                <Check className="size-4" />
-                Aplicar
-              </Button>
-            </div>
-          </PopoverContent>
-        </Popover>
-        <div className="ms-auto flex items-center gap-1">
-          <ToolbarButton onClick={() => editor.chain().focus().undo().run()} ariaLabel="Desfazer">
-            <Undo className="size-4" />
-          </ToolbarButton>
-          <ToolbarButton onClick={() => editor.chain().focus().redo().run()} ariaLabel="Refazer">
-            <Redo className="size-4" />
-          </ToolbarButton>
-        </div>
-      </div>
-      <div
-        style={{ minHeight }}
-        className="rich-text p-3"
-        onMouseDown={(event) => {
-          if (!editor) return
-          if (event.target === event.currentTarget) {
-            event.preventDefault()
-            editor.commands.focus("end")
-          }
-        }}
-      >
-        <EditorContent editor={editor} />
-      </div>
-    </div>
-  )
-}
-
-type ToolbarButtonProps = {
-  onClick?: () => void
-  active?: boolean
-  ariaLabel?: string
-  children: ReactNode
-}
-
-const ToolbarButton = forwardRef<HTMLButtonElement, ToolbarButtonProps>(
-  ({ onClick, active, ariaLabel, children }, ref) => {
-    return (
-      <Button
-        type="button"
-        variant={active ? "default" : "ghost"}
-        size="icon"
-        className="h-7 w-7"
-        onMouseDown={(event) => event.preventDefault()}
-        onClick={onClick}
-        aria-label={ariaLabel}
-        ref={ref}
-      >
-        {children}
-      </Button>
-    )
-  }
-)
-
-ToolbarButton.displayName = "ToolbarButton"
-
-// Utilitário simples para renderização segura do HTML do editor.
-// Remove tags <script>/<style> e atributos on*.
-export function sanitizeEditorHtml(html: string): string {
-  try {
-    return sanitize(html || "", {
-      allowedTags: [
-        "p","br","a","strong","em","u","s","blockquote","ul","ol","li","code","pre","span","h1","h2","h3"
-      ],
-      allowedAttributes: {
-        a: [
-          "href",
-          "name",
-          "target",
-          "rel",
-          "class",
-          "data-ticket-mention",
-          "data-ticket-id",
-          "data-ticket-reference",
-          "data-ticket-status",
-          "data-ticket-priority",
-          "data-ticket-subject",
-          "title",
-        ],
-        span: [
-          "style",
-          "class",
-          "data-ticket-mention",
-          "data-ticket-id",
-          "data-ticket-reference",
-          "data-ticket-status",
-          "data-ticket-priority",
-          "data-ticket-subject",
-        ],
-        code: ["class"],
-        pre: ["class"],
-      },
-      allowedSchemes: ["http","https","mailto"],
-      // prevent target=_self phishing
-      transformTags: {
-        a: (tagName, attribs) => {
-          const isMention = attribs["data-ticket-mention"] === "true"
-          const nextAttribs = {
-            ...attribs,
-            rel: attribs.rel ?? "noopener noreferrer",
-            target: isMention ? "_self" : "_blank",
-          }
-          return {
-            tagName,
-            attribs: nextAttribs,
-          }
-        },
-      },
-      // disallow inline event handlers
-      allowVulnerableTags: false,
-    })
-  } catch {
-    return ""
-  }
-}
-
-export function stripLeadingEmptyParagraphs(html: string): string {
-  if (!html) return ""
-  return html.replace(
-    /^(?:\s|&nbsp;|&#160;|<br\s*\/?>|<p>(?:\s|&nbsp;|&#160;|<br\s*\/?>)*<\/p>)+/gi,
-    ""
-  )
-}
-
-export function RichTextContent({ html, className }: { html: string; className?: string }) {
-  return (
-    <div
-      className={cn("rich-text text-sm leading-relaxed", className)}
-      dangerouslySetInnerHTML={{ __html: sanitizeEditorHtml(html) }}
-    />
-  )
-}
diff --git a/src/components/ui/scroll-area.tsx b/src/components/ui/scroll-area.tsx
deleted file mode 100644
index ae3fe27..0000000
--- a/src/components/ui/scroll-area.tsx
+++ /dev/null
@@ -1,33 +0,0 @@
-"use client"
-
-import * as React from "react"
-
-type ScrollAreaProps = React.ComponentPropsWithoutRef<"div"> & {
-  orientation?: "vertical" | "horizontal" | "both"
-}
-
-const orientationClasses: Record<NonNullable<ScrollAreaProps["orientation"]>, string> = {
-  vertical: "overflow-y-auto",
-  horizontal: "overflow-x-auto",
-  both: "overflow-auto",
-}
-
-const baseClasses =
-  "relative [&::-webkit-scrollbar]:h-2 [&::-webkit-scrollbar]:w-2 [&::-webkit-scrollbar-thumb]:rounded-full [&::-webkit-scrollbar-thumb]:bg-muted [&::-webkit-scrollbar-track]:bg-transparent"
-
-const ScrollArea = React.forwardRef<HTMLDivElement, ScrollAreaProps>(
-  ({ className, orientation = "vertical", children, ...props }, ref) => {
-    return (
-      <div
-        ref={ref}
-        className={[baseClasses, orientationClasses[orientation], className].filter(Boolean).join(" ")}
-        {...props}
-      >
-        {children}
-      </div>
-    )
-  }
-)
-ScrollArea.displayName = "ScrollArea"
-
-export { ScrollArea }
diff --git a/src/components/ui/searchable-combobox.tsx b/src/components/ui/searchable-combobox.tsx
deleted file mode 100644
index 349a18d..0000000
--- a/src/components/ui/searchable-combobox.tsx
+++ /dev/null
@@ -1,201 +0,0 @@
-"use client"
-
-import { useEffect, useMemo, useState, useId, type ReactNode } from "react"
-import { ChevronsUpDown, Check, X } from "lucide-react"
-import { Input } from "@/components/ui/input"
-import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
-import { ScrollArea } from "@/components/ui/scroll-area"
-import { Separator } from "@/components/ui/separator"
-import { cn } from "@/lib/utils"
-
-export type SearchableComboboxOption = {
-  value: string
-  label: string
-  description?: string
-  keywords?: string[]
-  disabled?: boolean
-}
-
-type SearchableComboboxProps = {
-  value: string | null
-  onValueChange: (value: string | null) => void
-  options: SearchableComboboxOption[]
-  placeholder?: string
-  searchPlaceholder?: string
-  emptyText?: string
-  className?: string
-  triggerClassName?: string
-  disabled?: boolean
-  allowClear?: boolean
-  clearLabel?: string
-  renderValue?: (option: SearchableComboboxOption | null) => React.ReactNode
-  renderOption?: (option: SearchableComboboxOption, active: boolean) => React.ReactNode
-  contentClassName?: string
-  scrollClassName?: string
-  scrollProps?: React.HTMLAttributes<HTMLDivElement>
-  prefix?: ReactNode
-  align?: "left" | "center"
-}
-
-export function SearchableCombobox({
-  value,
-  onValueChange,
-  options,
-  placeholder = "Selecionar...",
-  searchPlaceholder = "Buscar...",
-  emptyText = "Nenhuma opção encontrada.",
-  className,
-  triggerClassName,
-  disabled,
-  allowClear = false,
-  clearLabel = "Limpar seleção",
-  renderValue,
-  renderOption,
-  contentClassName,
-  scrollClassName,
-  scrollProps,
-  prefix,
-  align = "left",
-}: SearchableComboboxProps) {
-  const [open, setOpen] = useState(false)
-  const [search, setSearch] = useState("")
-  const listId = useId()
-
-  const selected = useMemo(() => {
-    if (value === null) return null
-    return options.find((option) => option.value === value) ?? null
-  }, [options, value])
-
-  const filtered = useMemo(() => {
-    const term = search.trim().toLowerCase()
-    if (!term) {
-      return options
-    }
-    return options.filter((option) => {
-      const labelMatch = option.label.toLowerCase().includes(term)
-      const descriptionMatch = option.description?.toLowerCase().includes(term) ?? false
-      const keywordMatch = option.keywords?.some((keyword) => keyword.toLowerCase().includes(term)) ?? false
-      return labelMatch || descriptionMatch || keywordMatch
-    })
-  }, [options, search])
-
-  useEffect(() => {
-    if (!open) {
-      setSearch("")
-    }
-  }, [open])
-
-  const handleSelect = (nextValue: string) => {
-    if (nextValue === value) {
-      setOpen(false)
-      return
-    }
-    onValueChange(nextValue)
-    setOpen(false)
-  }
-
-  return (
-    <Popover open={open} onOpenChange={setOpen}>
-      <PopoverTrigger asChild>
-        <button
-          type="button"
-          role="combobox"
-          aria-expanded={open}
-          aria-controls={listId}
-          disabled={disabled}
-          className={cn(
-            "flex h-11 w-full items-center justify-between gap-2 rounded-full border border-input bg-background px-3 text-sm font-semibold text-foreground shadow-sm transition focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring disabled:cursor-not-allowed disabled:opacity-60",
-            className,
-            triggerClassName,
-          )}
-        >
-          <span className="flex flex-1 items-center gap-2">
-            {prefix ? <span className="inline-flex items-center text-neutral-400">{prefix}</span> : null}
-            <span className={cn("flex-1 truncate", align === "center" ? "text-center" : "text-left")}>
-              {renderValue ? (
-                renderValue(selected)
-              ) : selected?.label ? (
-                selected.label
-              ) : (
-                <span className="text-muted-foreground">{placeholder}</span>
-              )}
-            </span>
-          </span>
-          <ChevronsUpDown className="ml-2 size-4 shrink-0 text-neutral-500 opacity-70" />
-        </button>
-      </PopoverTrigger>
-      <PopoverContent
-        id={listId}
-        className={cn("z-50 w-[var(--radix-popover-trigger-width)] max-w-[480px] p-0", contentClassName)}
-        collisionPadding={16}
-      >
-        <div className="border-b border-border/80 p-2">
-          <Input
-            autoFocus
-            value={search}
-            onChange={(event) => setSearch(event.target.value)}
-            placeholder={searchPlaceholder}
-            className="h-9"
-          />
-        </div>
-        {allowClear ? (
-          <>
-            <button
-              type="button"
-              onClick={() => {
-                onValueChange(null)
-                setOpen(false)
-              }}
-              className={cn(
-                "flex w-full items-center justify-between gap-2 px-3 py-2 text-sm font-medium text-muted-foreground transition hover:bg-muted",
-                selected === null ? "text-foreground" : "",
-              )}
-            >
-              <span>{clearLabel}</span>
-              <X className="size-4 opacity-60" />
-            </button>
-            <Separator />
-          </>
-        ) : null}
-        <ScrollArea
-          className={cn("max-h-60 overflow-y-auto", scrollClassName)}
-          {...scrollProps}
-        >
-          {filtered.length === 0 ? (
-            <div className="px-3 py-4 text-sm text-muted-foreground">{emptyText}</div>
-          ) : (
-            <div className="py-1">
-              {filtered.map((option) => {
-                const isActive = option.value === value
-                const content = renderOption ? (
-                  renderOption(option, isActive)
-                ) : (
-                  <div className="flex flex-col">
-                    <span className="font-medium text-foreground">{option.label}</span>
-                    {option.description ? <span className="text-xs text-muted-foreground">{option.description}</span> : null}
-                  </div>
-                )
-                return (
-                  <button
-                    type="button"
-                    key={option.value}
-                    disabled={option.disabled}
-                    onClick={() => handleSelect(option.value)}
-                    className={cn(
-                      "flex w-full items-center justify-between gap-3 px-3 py-2 text-left text-sm transition",
-                      option.disabled ? "cursor-not-allowed opacity-50" : "hover:bg-muted",
-                      isActive ? "bg-muted" : "",
-                    )}
-                  >
-                    {content}
-                    <Check className={cn("size-4 shrink-0 text-primary", isActive ? "opacity-100" : "opacity-0")} />
-                  </button>
-                )
-              })}
-            </div>
-          )}
-        </ScrollArea>
-      </PopoverContent>
-    </Popover>
-  )
-}
diff --git a/src/components/ui/switch.tsx b/src/components/ui/switch.tsx
deleted file mode 100644
index b476850..0000000
--- a/src/components/ui/switch.tsx
+++ /dev/null
@@ -1,29 +0,0 @@
-"use client"
-
-import * as React from "react"
-import * as SwitchPrimitive from "@radix-ui/react-switch"
-
-import { cn } from "@/lib/utils"
-
-const Switch = React.forwardRef<
-  React.ElementRef<typeof SwitchPrimitive.Root>,
-  React.ComponentPropsWithoutRef<typeof SwitchPrimitive.Root>
->(({ className, ...props }, ref) => (
-  <SwitchPrimitive.Root
-    ref={ref}
-    className={cn(
-      "peer inline-flex h-6 w-11 shrink-0 cursor-pointer items-center rounded-full border border-transparent bg-muted transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 focus-visible:ring-offset-background disabled:cursor-not-allowed disabled:opacity-50 data-[state=checked]:bg-foreground data-[state=checked]:border-foreground",
-      className
-    )}
-    {...props}
-  >
-    <SwitchPrimitive.Thumb
-      className={cn(
-        "pointer-events-none block h-5 w-5 translate-x-0 rounded-full bg-background shadow-sm transition-transform duration-200 data-[state=checked]:translate-x-[20px] data-[state=checked]:bg-background",
-      )}
-    />
-  </SwitchPrimitive.Root>
-))
-Switch.displayName = SwitchPrimitive.Root.displayName
-
-export { Switch }
diff --git a/src/components/ui/table-pagination.tsx b/src/components/ui/table-pagination.tsx
deleted file mode 100644
index b03bf21..0000000
--- a/src/components/ui/table-pagination.tsx
+++ /dev/null
@@ -1,177 +0,0 @@
-import { useMemo } from "react"
-import type { Table } from "@tanstack/react-table"
-
-import {
-  Pagination,
-  PaginationContent,
-  PaginationEllipsis,
-  PaginationItem,
-  PaginationLink,
-  PaginationNext,
-  PaginationPrevious,
-} from "@/components/ui/pagination"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
-import { cn } from "@/lib/utils"
-
-type TablePaginationProps<TData> = {
-  table: Table<TData>
-  pageSizeOptions?: number[]
-  rowsPerPageLabel?: string
-  showSelectedRows?: boolean
-  selectionLabel?: (selected: number, total: number) => React.ReactNode
-  className?: string
-}
-
-function buildPaginationRange(currentPage: number, pageCount: number) {
-  if (pageCount <= 7) {
-    return Array.from({ length: pageCount }, (_, index) => index + 1)
-  }
-
-  const range: Array<number | "ellipsis-left" | "ellipsis-right"> = [1]
-  const left = Math.max(2, currentPage - 1)
-  const right = Math.min(pageCount - 1, currentPage + 1)
-
-  if (left > 2) {
-    range.push("ellipsis-left")
-  }
-
-  for (let page = left; page <= right; page += 1) {
-    range.push(page)
-  }
-
-  if (right < pageCount - 1) {
-    range.push("ellipsis-right")
-  }
-
-  range.push(pageCount)
-  return range
-}
-
-export function TablePagination<TData>({
-  table,
-  pageSizeOptions = [10, 20, 30, 50],
-  rowsPerPageLabel = "Itens por página",
-  showSelectedRows = false,
-  selectionLabel,
-  className,
-}: TablePaginationProps<TData>) {
-  const pageIndex = table.getState().pagination.pageIndex
-  const pageSize = table.getState().pagination.pageSize
-  const pageCount = Math.max(table.getPageCount(), 1)
-  const currentPage = Math.min(pageIndex + 1, pageCount)
-
-  const totalRows = table.getFilteredRowModel().rows.length
-  const currentRows = table.getRowModel().rows.length
-
-  const rangeStart = totalRows === 0 ? 0 : pageIndex * pageSize + 1
-  const rangeEnd = totalRows === 0 ? 0 : rangeStart + currentRows - 1
-
-  const selectedCount = table.getFilteredSelectedRowModel().rows.length
-
-  const paginationRange = useMemo(
-    () => buildPaginationRange(currentPage, pageCount),
-    [currentPage, pageCount]
-  )
-
-  const handlePageChange = (pageNumber: number) => {
-    table.setPageIndex(pageNumber - 1)
-  }
-
-  return (
-    <div
-      className={cn(
-        "flex flex-col gap-4 border-t border-slate-200 px-4 pt-4 text-sm text-neutral-600 md:flex-row md:items-center md:justify-between",
-        className
-      )}
-    >
-      {showSelectedRows ? (
-        <div className="text-xs text-neutral-500 md:text-sm">
-          {selectionLabel
-            ? selectionLabel(selectedCount, totalRows)
-            : `${selectedCount} de ${totalRows} selecionados`}
-        </div>
-      ) : (
-        <div className="sr-only">Paginação de tabela</div>
-      )}
-
-      <div className="flex flex-col-reverse items-center gap-3 md:flex-row md:gap-4 md:justify-end md:flex-1">
-        {pageSizeOptions.length > 0 ? (
-          <div className="flex items-center gap-2 text-xs tracking-wide text-neutral-500 md:text-sm">
-            <span>{rowsPerPageLabel}</span>
-            <Select
-              value={`${pageSize}`}
-              onValueChange={(value) => {
-                table.setPageSize(Number(value))
-                table.setPageIndex(0)
-              }}
-            >
-              <SelectTrigger className="h-8 w-20">
-                <SelectValue placeholder={pageSize} />
-              </SelectTrigger>
-              <SelectContent align="end">
-                {pageSizeOptions.map((option) => (
-                  <SelectItem key={option} value={`${option}`}>
-                    {option}
-                  </SelectItem>
-                ))}
-              </SelectContent>
-            </Select>
-          </div>
-        ) : null}
-
-        <div className="flex flex-col items-center gap-2 md:flex-row md:gap-3">
-          <span className="text-xs font-medium text-neutral-500 md:text-sm">
-            {totalRows === 0
-              ? "Nenhum registro"
-              : `Mostrando ${rangeStart}-${rangeEnd} de ${totalRows}`}
-          </span>
-          <Pagination>
-            <PaginationContent>
-              <PaginationItem>
-                <PaginationPrevious
-                  disabled={!table.getCanPreviousPage()}
-                  onClick={() => table.previousPage()}
-                />
-              </PaginationItem>
-              {paginationRange.map((item, index) => {
-                if (typeof item === "number") {
-                  return (
-                    <PaginationItem key={`page-${item}`}>
-                      <PaginationLink
-                        href="#"
-                        isActive={item === currentPage}
-                        onClick={(event) => {
-                          event.preventDefault()
-                          handlePageChange(item)
-                        }}
-                      >
-                        {item}
-                      </PaginationLink>
-                    </PaginationItem>
-                  )
-                }
-                return (
-                  <PaginationItem key={`ellipsis-${item}-${index}`}>
-                    <PaginationEllipsis />
-                  </PaginationItem>
-                )
-              })}
-              <PaginationItem>
-                <PaginationNext
-                  disabled={!table.getCanNextPage()}
-                  onClick={() => table.nextPage()}
-                />
-              </PaginationItem>
-            </PaginationContent>
-          </Pagination>
-        </div>
-      </div>
-    </div>
-  )
-}
diff --git a/src/components/ui/time-picker.tsx b/src/components/ui/time-picker.tsx
deleted file mode 100644
index f296be3..0000000
--- a/src/components/ui/time-picker.tsx
+++ /dev/null
@@ -1,50 +0,0 @@
-"use client"
-
-import * as React from "react"
-import { Clock8Icon } from "lucide-react"
-
-import { Input } from "@/components/ui/input"
-import { cn } from "@/lib/utils"
-
-type TimePickerProps = {
-  value?: string | null
-  onChange?: (value: string) => void
-  className?: string
-  placeholder?: string
-  stepMinutes?: number
-  disabled?: boolean
-}
-
-export function TimePicker({ value, onChange, className, placeholder = "Selecionar horário", stepMinutes = 15, disabled }: TimePickerProps) {
-  const handleChange = React.useCallback(
-    (event: React.ChangeEvent<HTMLInputElement>) => {
-      onChange?.(event.target.value)
-    },
-    [onChange]
-  )
-
-  const stepSeconds = React.useMemo(() => {
-    if (!stepMinutes || stepMinutes <= 0) return undefined
-    return Math.max(1, Math.round(stepMinutes * 60))
-  }, [stepMinutes])
-
-  return (
-    <div className="relative">
-      <div className="pointer-events-none absolute inset-y-0 left-0 flex items-center pl-3 text-muted-foreground">
-        <Clock8Icon aria-hidden className="size-4" />
-      </div>
-      <Input
-        type="time"
-        value={value ?? ""}
-        onChange={handleChange}
-        step={stepSeconds}
-        disabled={disabled}
-        aria-label={placeholder}
-        className={cn(
-          "pl-9 text-sm [appearance:textfield] [&::-webkit-calendar-picker-indicator]:hidden [&::-webkit-calendar-picker-indicator]:appearance-none",
-          className
-        )}
-      />
-    </div>
-  )
-}
diff --git a/src/config/allowed-hosts.ts b/src/config/allowed-hosts.ts
deleted file mode 100644
index f0d7396..0000000
--- a/src/config/allowed-hosts.ts
+++ /dev/null
@@ -1,20 +0,0 @@
-const ALLOWED_HOST_VALUES = [
-  "tickets.esdrasrenan.com.br",
-  "convex.esdrasrenan.com.br",
-  "localhost",
-  "localhost:3000",
-  "127.0.0.1",
-  "127.0.0.1:3000",
-] as const
-
-const ALLOWED_HOST_SET = new Set(ALLOWED_HOST_VALUES.map((host) => host.toLowerCase()))
-
-export const ALLOWED_HOSTS = ALLOWED_HOST_VALUES
-
-export function isAllowedHost(hostHeader: string | null | undefined): boolean {
-  if (!hostHeader) {
-    return false
-  }
-
-  return ALLOWED_HOST_SET.has(hostHeader.toLowerCase())
-}
diff --git a/src/hooks/use-default-queues.ts b/src/hooks/use-default-queues.ts
deleted file mode 100644
index ee18a22..0000000
--- a/src/hooks/use-default-queues.ts
+++ /dev/null
@@ -1,20 +0,0 @@
-"use client"
-
-import { useEffect, useRef } from "react"
-import { useMutation } from "convex/react"
-import { api } from "@/convex/_generated/api"
-
-export function useDefaultQueues(tenantId?: string | null) {
-  const ensureDefaults = useMutation(api.bootstrap.ensureDefaults)
-  const pendingRef = useRef(false)
-
-  useEffect(() => {
-    if (!tenantId) return
-    if (pendingRef.current) return
-    pendingRef.current = true
-    ensureDefaults({ tenantId })
-      .catch(() => {
-        pendingRef.current = false
-      })
-  }, [ensureDefaults, tenantId])
-}
diff --git a/src/hooks/use-local-time-zone.ts b/src/hooks/use-local-time-zone.ts
deleted file mode 100644
index 59aa0ef..0000000
--- a/src/hooks/use-local-time-zone.ts
+++ /dev/null
@@ -1,19 +0,0 @@
-import { useEffect, useState } from "react"
-
-export function useLocalTimeZone(fallback?: string) {
-  const [timeZone, setTimeZone] = useState<string | undefined>(fallback)
-
-  useEffect(() => {
-    if (typeof window === "undefined") return
-    try {
-      const resolved = Intl.DateTimeFormat().resolvedOptions().timeZone
-      if (resolved) {
-        setTimeZone(resolved)
-      }
-    } catch {
-      /* ignore */
-    }
-  }, [])
-
-  return timeZone
-}
diff --git a/src/hooks/use-machine-state-monitor.ts b/src/hooks/use-machine-state-monitor.ts
deleted file mode 100644
index 6a6df48..0000000
--- a/src/hooks/use-machine-state-monitor.ts
+++ /dev/null
@@ -1,117 +0,0 @@
-/**
- * Hook para monitorar o estado da máquina em tempo real via Convex subscription.
- *
- * Usado no portal para detectar instantaneamente quando uma máquina é:
- * - Desativada (isActive = false)
- * - Resetada (tokens revogados)
- *
- * Diferente do polling de 15s do AuthProvider, isso é verdadeiramente real-time.
- */
-
-import { useEffect, useRef, useCallback } from "react"
-import { useQuery } from "convex/react"
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-
-type UseMachineStateMonitorOptions = {
-  machineId: string | null | undefined
-  onDeactivated?: () => void
-  onTokenRevoked?: () => void
-  enabled?: boolean
-}
-
-type MachineStateResult = {
-  isActive: boolean
-  hasValidToken: boolean
-  isLoading: boolean
-  found: boolean
-}
-
-export function useMachineStateMonitor({
-  machineId,
-  onDeactivated,
-  onTokenRevoked,
-  enabled = true,
-}: UseMachineStateMonitorOptions): MachineStateResult {
-  // Refs para rastrear estado anterior e evitar chamadas duplicadas
-  const previousIsActive = useRef<boolean | null>(null)
-  const previousHasValidToken = useRef<boolean | null>(null)
-  const initialLoadDone = useRef(false)
-
-  // Subscription Convex - só ativa se tiver machineId válido
-  const machineState = useQuery(
-    api.machines.getMachineState,
-    enabled && machineId ? { machineId: machineId as Id<"machines"> } : "skip"
-  )
-
-  // Callbacks estáveis
-  const handleDeactivated = useCallback(() => {
-    onDeactivated?.()
-  }, [onDeactivated])
-
-  const handleTokenRevoked = useCallback(() => {
-    onTokenRevoked?.()
-  }, [onTokenRevoked])
-
-  useEffect(() => {
-    if (!machineState) return
-
-    // Na primeira carga, verifica estado inicial E armazena valores
-    if (!initialLoadDone.current) {
-      console.log("[useMachineStateMonitor] Carga inicial", {
-        isActive: machineState.isActive,
-        hasValidToken: machineState.hasValidToken,
-        found: machineState.found,
-      })
-
-      // Se já estiver desativado na carga inicial, chama callback
-      if (machineState.isActive === false) {
-        console.log("[useMachineStateMonitor] Máquina já estava desativada")
-        handleDeactivated()
-      }
-
-      // Se token já estiver inválido na carga inicial, chama callback
-      if (machineState.hasValidToken === false) {
-        console.log("[useMachineStateMonitor] Token já estava revogado")
-        handleTokenRevoked()
-      }
-
-      previousIsActive.current = machineState.isActive
-      previousHasValidToken.current = machineState.hasValidToken
-      initialLoadDone.current = true
-      return
-    }
-
-    // Detecta mudança de ativo para inativo
-    if (previousIsActive.current === true && machineState.isActive === false) {
-      console.log("[useMachineStateMonitor] Máquina foi desativada")
-      handleDeactivated()
-    }
-
-    // Detecta mudança de token válido para inválido
-    if (previousHasValidToken.current === true && machineState.hasValidToken === false) {
-      console.log("[useMachineStateMonitor] Token foi revogado (reset)")
-      handleTokenRevoked()
-    }
-
-    // Atualiza refs
-    previousIsActive.current = machineState.isActive
-    previousHasValidToken.current = machineState.hasValidToken
-  }, [machineState, handleDeactivated, handleTokenRevoked])
-
-  // Reset refs quando machineId muda
-  useEffect(() => {
-    if (!machineId) {
-      previousIsActive.current = null
-      previousHasValidToken.current = null
-      initialLoadDone.current = false
-    }
-  }, [machineId])
-
-  return {
-    isActive: machineState?.isActive ?? true,
-    hasValidToken: machineState?.hasValidToken ?? true,
-    isLoading: machineState === undefined,
-    found: machineState?.found ?? false,
-  }
-}
diff --git a/src/hooks/use-ticket-remote-access.ts b/src/hooks/use-ticket-remote-access.ts
deleted file mode 100644
index 21d6607..0000000
--- a/src/hooks/use-ticket-remote-access.ts
+++ /dev/null
@@ -1,98 +0,0 @@
-"use client"
-
-import { useCallback, useMemo } from "react"
-import { useQuery } from "convex/react"
-import { toast } from "sonner"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { useAuth } from "@/lib/auth-client"
-import type { TicketWithDetails } from "@/lib/schemas/ticket"
-import {
-  buildRustDeskUri,
-  isRustDeskAccess,
-  normalizeDeviceRemoteAccessList,
-  type DeviceRemoteAccessEntry,
-} from "@/components/admin/devices/admin-devices-overview"
-import { DEVICE_STATUS_LABELS, resolveDeviceStatus } from "@/lib/device-status"
-
-type RemoteAccessResult = {
-  canShowRemoteAccess: boolean
-  primaryRemoteAccess: DeviceRemoteAccessEntry | null
-  statusKey: string
-  statusLabel: string
-  hostname: string | null
-  connect: () => void
-}
-
-export function useTicketRemoteAccess(ticket: TicketWithDetails): RemoteAccessResult {
-  const { isStaff } = useAuth()
-  const machineId = ticket.machine?.id ?? null
-  const canQueryDevice = isStaff && Boolean(machineId)
-
-  const deviceRecord = useQuery(
-    api.devices.getById,
-    canQueryDevice
-      ? ({
-          id: machineId as Id<"machines">,
-          includeMetadata: true,
-        } as const)
-      : "skip"
-  ) as Record<string, unknown> | null | undefined
-
-  const remoteAccessEntries = useMemo(() => {
-    if (!deviceRecord) return []
-    const source = (deviceRecord as { remoteAccess?: unknown }).remoteAccess
-    return normalizeDeviceRemoteAccessList(source)
-  }, [deviceRecord])
-
-  const primaryRemoteAccess = useMemo(
-    () => remoteAccessEntries.find((entry) => isRustDeskAccess(entry)) ?? null,
-    [remoteAccessEntries]
-  )
-
-  const hostname =
-    ticket.machine?.hostname ?? ((deviceRecord as { hostname?: string | null })?.hostname ?? null)
-
-  const statusKey = useMemo(() => {
-    if (deviceRecord && typeof deviceRecord === "object") {
-      return resolveDeviceStatus(
-        deviceRecord as { status?: string | null; lastHeartbeatAt?: number | null; isActive?: boolean | null }
-      )
-    }
-    const fallback = ticket.machine?.status
-    return typeof fallback === "string" && fallback.length > 0 ? fallback.toLowerCase() : "unknown"
-  }, [deviceRecord, ticket.machine?.status])
-
-  const handleConnect = useCallback(() => {
-    if (!primaryRemoteAccess) {
-      toast.error("Nenhum acesso remoto RustDesk cadastrado para esta máquina.")
-      return
-    }
-    const link = buildRustDeskUri(primaryRemoteAccess)
-    if (!link) {
-      toast.error("Não foi possível montar o link do RustDesk (ID ou senha ausentes).")
-      return
-    }
-    if (typeof window === "undefined") {
-      toast.error("A conexão direta só funciona no navegador.")
-      return
-    }
-    try {
-      window.location.href = link
-      toast.success("Abrindo o RustDesk...")
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível acionar o RustDesk neste dispositivo.")
-    }
-  }, [primaryRemoteAccess])
-
-  return {
-    canShowRemoteAccess: Boolean(canQueryDevice),
-    primaryRemoteAccess,
-    statusKey,
-    statusLabel: DEVICE_STATUS_LABELS[statusKey] ?? statusKey,
-    hostname,
-    connect: handleConnect,
-  }
-}
diff --git a/src/lib/agenda-utils.ts b/src/lib/agenda-utils.ts
deleted file mode 100644
index 5da3928..0000000
--- a/src/lib/agenda-utils.ts
+++ /dev/null
@@ -1,319 +0,0 @@
-import {
-  addMinutes,
-  addMonths,
-  endOfDay,
-  endOfMonth,
-  endOfWeek,
-  isAfter,
-  isBefore,
-  isWithinInterval,
-  startOfDay,
-  startOfMonth,
-  startOfWeek,
-} from "date-fns"
-
-import type { Ticket, TicketPriority } from "@/lib/schemas/ticket"
-import type { AgendaFilterState, AgendaPeriod } from "@/components/agenda/agenda-filters"
-import { getSlaDueDate } from "@/lib/sla-utils"
-import { isVisitTicket } from "@/lib/ticket-matchers"
-
-export type AgendaSlaStatus = "on_track" | "at_risk" | "breached" | "met"
-type VisitStatus = NonNullable<Ticket["visitStatus"]>
-type VisitState = {
-  status: VisitStatus | null
-  scheduledAt: Date | null
-  performedAt: Date | null
-  completed: boolean
-}
-
-export type AgendaTicketSummary = {
-  id: string
-  reference: number
-  subject: string
-  queue: string | null
-  company: string | null
-  priority: TicketPriority
-  location?: string | null
-  startAt: Date | null
-  endAt: Date | null
-  slaStatus: AgendaSlaStatus
-  visitStatus?: VisitStatus | null
-  completedAt?: Date | null
-  href: string
-}
-
-export type AgendaCalendarEvent = {
-  id: string
-  ticketId: string
-  reference: number
-  title: string
-  queue: string | null
-  priority: TicketPriority
-  start: Date
-  end: Date
-  slaStatus: AgendaSlaStatus
-  href: string
-}
-
-export type AgendaDataset = {
-  range: { start: Date; end: Date }
-  availableQueues: string[]
-  kpis: {
-    pending: number
-    inProgress: number
-    paused: number
-    outsideSla: string
-  }
-  sections: {
-    upcoming: AgendaTicketSummary[]
-    overdue: AgendaTicketSummary[]
-    unscheduled: AgendaTicketSummary[]
-    completed: AgendaTicketSummary[]
-  }
-  calendarEvents: AgendaCalendarEvent[]
-}
-
-const DEFAULT_EVENT_DURATION_MINUTES = 60
-
-export function buildAgendaDataset(tickets: Ticket[], filters: AgendaFilterState): AgendaDataset {
-  const now = new Date()
-  const range = computeRange(filters.period, now)
-
-  const availableQueues = Array.from(
-    new Set(
-      tickets
-        .map((ticket) => ticket.queue?.trim())
-        .filter((queue): queue is string => Boolean(queue))
-    )
-  ).sort((a, b) => a.localeCompare(b, "pt-BR"))
-
-  const filteredTickets = tickets
-    .filter((ticket) => matchesFilters(ticket, filters))
-    .filter((ticket) => isVisitTicket(ticket))
-
-  const enriched = filteredTickets.map((ticket) => {
-    const schedule = deriveScheduleWindow(ticket)
-    const visitState = deriveVisitState(ticket)
-    const slaStatus = computeVisitSlaStatus(visitState, now)
-    return { ticket, schedule, visitState, slaStatus }
-  })
-
-  const summarySections = {
-    upcoming: [] as AgendaTicketSummary[],
-    overdue: [] as AgendaTicketSummary[],
-    unscheduled: [] as AgendaTicketSummary[],
-    completed: [] as AgendaTicketSummary[],
-  }
-
-  const upcomingWindowEnd = addMonths(now, 12)
-
-  for (const entry of enriched) {
-    const summary = buildSummary(entry.ticket, entry.schedule, entry.visitState, entry.slaStatus)
-    const dueDate = entry.schedule.startAt
-    const createdAt = entry.ticket.createdAt
-
-    const isCompleted = entry.visitState.completed
-    const visitCompletedAt = entry.visitState.completed ? entry.visitState.performedAt ?? entry.visitState.scheduledAt : null
-
-    if (isCompleted) {
-      if (visitCompletedAt && isWithinRange(visitCompletedAt, range)) {
-        summarySections.completed.push(summary)
-      }
-      continue
-    }
-
-    if (dueDate) {
-      const isFuture = isAfter(dueDate, now)
-      if (isFuture && isBefore(dueDate, upcomingWindowEnd)) {
-        summarySections.upcoming.push(summary)
-      }
-      if (!isFuture && isWithinRange(dueDate, range)) {
-        summarySections.overdue.push(summary)
-      }
-    }
-
-    if (!dueDate && entry.ticket.status !== "RESOLVED" && isWithinRange(createdAt, range)) {
-      summarySections.unscheduled.push(summary)
-    }
-  }
-
-  summarySections.upcoming.sort((a, b) => compareNullableDate(a.startAt, b.startAt, 1))
-  summarySections.overdue.sort((a, b) => compareNullableDate(a.startAt, b.startAt, -1))
-  summarySections.unscheduled.sort((a, b) => compareByPriorityThenReference(a, b))
-  summarySections.completed.sort((a, b) => compareNullableDate(a.completedAt ?? null, b.completedAt ?? null, -1))
-
-  const calendarEvents = enriched
-    .filter(
-      (entry): entry is typeof entry & { schedule: { startAt: Date; endAt: Date } } =>
-        Boolean(entry.schedule.startAt && entry.schedule.endAt),
-    )
-    .map((entry) => ({
-      id: `${entry.ticket.id}-event`,
-      ticketId: entry.ticket.id,
-      reference: entry.ticket.reference,
-      title: entry.ticket.subject,
-      queue: entry.ticket.queue ?? null,
-      priority: entry.ticket.priority,
-      start: entry.schedule.startAt!,
-      end: entry.schedule.endAt!,
-      slaStatus: entry.slaStatus,
-      href: `/tickets/${entry.ticket.id}`,
-    }))
-    .sort((a, b) => a.start.getTime() - b.start.getTime())
-
-  const outsideSlaCount = enriched.filter((entry) => entry.slaStatus === "breached" || entry.slaStatus === "at_risk").length
-  const outsideSlaPct = filteredTickets.length ? Math.round((outsideSlaCount / filteredTickets.length) * 100) : 0
-
-  const dataset: AgendaDataset = {
-    range,
-    availableQueues,
-    kpis: {
-      pending: countByStatus(filteredTickets, ["PENDING"]),
-      inProgress: countByStatus(filteredTickets, ["AWAITING_ATTENDANCE"]),
-      paused: countByStatus(filteredTickets, ["PAUSED"]),
-      outsideSla: `${outsideSlaPct}%`,
-    },
-    sections: summarySections,
-    calendarEvents,
-  }
-
-  return dataset
-}
-
-function matchesFilters(ticket: Ticket, filters: AgendaFilterState) {
-  if (filters.queues.length > 0) {
-    if (!ticket.queue) return false
-    const normalizedQueue = ticket.queue.toLowerCase()
-    const matchesQueue = filters.queues.some((queue) => queue.toLowerCase() === normalizedQueue)
-    if (!matchesQueue) return false
-  }
-
-  if (filters.priorities.length > 0 && !filters.priorities.includes(ticket.priority)) {
-    return false
-  }
-
-  if (filters.focusVisits && !isVisitTicket(ticket)) {
-    return false
-  }
-
-  return true
-}
-
-function computeRange(period: AgendaPeriod, pivot: Date) {
-  if (period === "today") {
-    return {
-      start: startOfDay(pivot),
-      end: endOfDay(pivot),
-    }
-  }
-  if (period === "month") {
-    return {
-      start: startOfMonth(pivot),
-      end: endOfMonth(pivot),
-    }
-  }
-  return {
-    start: startOfWeek(pivot, { weekStartsOn: 1 }),
-    end: endOfWeek(pivot, { weekStartsOn: 1 }),
-  }
-}
-
-function deriveScheduleWindow(ticket: Ticket) {
-  if (isVisitTicket(ticket) && ticket.dueAt) {
-    const startAt = ticket.dueAt
-    const endAt = addMinutes(startAt, DEFAULT_EVENT_DURATION_MINUTES)
-    return { startAt, endAt }
-  }
-
-  const due = getSlaDueDate(ticket, "solution")
-  if (!due) {
-    return { startAt: null, endAt: null }
-  }
-  const startAt = due
-  const endAt = addMinutes(startAt, DEFAULT_EVENT_DURATION_MINUTES)
-  return { startAt, endAt }
-}
-
-function deriveVisitState(ticket: Ticket): VisitState {
-  const scheduledAt = ticket.dueAt ?? null
-  const rawStatus = (ticket.visitStatus ?? null) as VisitStatus | null
-  const performedAt = ticket.visitPerformedAt ?? null
-  // Se já existe registro de execução, considere concluída mesmo que o status não tenha sido persistido.
-  if (!rawStatus && performedAt) {
-    return { status: "done", scheduledAt, performedAt, completed: true }
-  }
-  if (!rawStatus) {
-    return { status: null, scheduledAt, performedAt: null, completed: false }
-  }
-  const normalized = rawStatus.toLowerCase() as VisitStatus
-  const completed = normalized === "done" || normalized === "no_show" || normalized === "canceled"
-  // Se reabrir (status != concluído), zera performedAt.
-  const effectivePerformed = completed ? performedAt : null
-  return {
-    status: normalized,
-    scheduledAt,
-    performedAt: effectivePerformed,
-    completed,
-  }
-}
-
-function computeVisitSlaStatus(visitState: VisitState, now: Date): AgendaSlaStatus {
-  if (visitState.completed) {
-    if (visitState.status === "done") return "met"
-    if (visitState.status === "canceled") return "on_track"
-    return "breached"
-  }
-  if (visitState.scheduledAt) {
-    if (isBefore(visitState.scheduledAt, now)) {
-      return "breached"
-    }
-    return "on_track"
-  }
-  return "on_track"
-}
-
-function buildSummary(
-  ticket: Ticket,
-  schedule: { startAt: Date | null; endAt: Date | null },
-  visitState: VisitState,
-  slaStatus: AgendaSlaStatus,
-): AgendaTicketSummary {
-  const completedAt = visitState.completed ? visitState.performedAt ?? visitState.scheduledAt : ticket.resolvedAt ?? null
-  return {
-    id: ticket.id,
-    reference: ticket.reference,
-    subject: ticket.subject,
-    queue: ticket.queue ?? null,
-    company: ticket.company?.name ?? null,
-    priority: ticket.priority,
-    location: null,
-    startAt: schedule.startAt,
-    endAt: ticket.resolvedAt ?? schedule.endAt,
-    slaStatus,
-    visitStatus: visitState.status ?? null,
-    completedAt,
-    href: `/tickets/${ticket.id}`,
-  }
-}
-
-function isWithinRange(date: Date, range: { start: Date; end: Date }) {
-  return isWithinInterval(date, range)
-}
-
-function countByStatus(tickets: Ticket[], statuses: Ticket["status"][]): number {
-  const set = new Set(statuses)
-  return tickets.filter((ticket) => set.has(ticket.status)).length
-}
-
-function compareNullableDate(a: Date | null, b: Date | null, direction: 1 | -1) {
-  const aTime = a ? a.getTime() : Number.MAX_SAFE_INTEGER
-  const bTime = b ? b.getTime() : Number.MAX_SAFE_INTEGER
-  return (aTime - bTime) * direction
-}
-
-function compareByPriorityThenReference(a: AgendaTicketSummary, b: AgendaTicketSummary) {
-  const rank: Record<TicketPriority, number> = { URGENT: 1, HIGH: 2, MEDIUM: 3, LOW: 4 }
-  const diff = (rank[a.priority] ?? 5) - (rank[b.priority] ?? 5)
-  if (diff !== 0) return diff
-  return a.reference - b.reference
-}
diff --git a/src/lib/auth-client.tsx b/src/lib/auth-client.tsx
deleted file mode 100644
index 0fcfb10..0000000
--- a/src/lib/auth-client.tsx
+++ /dev/null
@@ -1,397 +0,0 @@
-"use client"
-
-import { createContext, useCallback, useContext, useEffect, useMemo, useState } from "react"
-import { customSessionClient } from "better-auth/client/plugins"
-import { createAuthClient } from "better-auth/react"
-import type { AppAuth } from "@/lib/auth"
-import { useMutation } from "convex/react"
-
-import { api } from "@/convex/_generated/api"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { isAdmin, isStaff } from "@/lib/authz"
-
-export type AppSession = {
-  user: {
-    id: string
-    name?: string | null
-    email: string
-    role: string
-    tenantId: string | null
-    avatarUrl: string | null
-    machinePersona?: string | null
-  }
-  session: {
-    id: string
-    expiresAt: number
-  }
-}
-
-type MachineContext = {
-  machineId: string
-  tenantId: string
-  persona: string | null
-  assignedUserId: string | null
-  assignedUserEmail: string | null
-  assignedUserName: string | null
-  assignedUserRole: string | null
-  companyId: string | null
-  isActive: boolean
-}
-
-type MachineContextError = {
-  status: number
-  message: string
-  details?: Record<string, unknown> | null
-}
-
-declare global {
-  interface Window {
-    __machineContextDebug?: unknown
-  }
-}
-
-const authClient = createAuthClient({
-  plugins: [customSessionClient<AppAuth>()],
-  fetchOptions: {
-    credentials: "include",
-  },
-})
-
-type AuthContextValue = {
-  session: AppSession | null
-  isLoading: boolean
-  convexUserId: string | null
-  role: string | null
-  isAdmin: boolean
-  isStaff: boolean
-  isCustomer: boolean
-  machineContext: MachineContext | null
-  machineContextLoading: boolean
-  machineContextError: MachineContextError | null
-  refreshMachineContext: (() => Promise<void>) | null
-}
-
-const AuthContext = createContext<AuthContextValue>({
-  session: null,
-  isLoading: true,
-  convexUserId: null,
-  role: null,
-  isAdmin: false,
-  isStaff: false,
-  isCustomer: false,
-  machineContext: null,
-  machineContextLoading: false,
-  machineContextError: null,
-  refreshMachineContext: null,
-})
-
-export function useAuth() {
-  return useContext(AuthContext)
-}
-
-export const { signIn, signOut, useSession, $Infer, getSession, ...authClientRest } = authClient
-
-/**
- * Força atualização da sessão (útil após alterar dados do usuário como avatar)
- * Retorna a nova sessão ou null
- */
-export async function refreshSession(): Promise<AppSession | null> {
-  try {
-    // getSession do Better Auth busca a sessão atualizada do servidor
-    const result = await getSession({ fetchOptions: { cache: "no-store" } })
-    return result?.data ?? null
-  } catch {
-    return null
-  }
-}
-
-export function AuthProvider({ children }: { children: React.ReactNode }) {
-  const devBypass = process.env.NODE_ENV !== "production" && process.env.NEXT_PUBLIC_DEV_BYPASS_AUTH === "1"
-  const { data: baseSession, isPending } = useSession()
-  const session = useMemo<AppSession | null>(
-    () =>
-      baseSession ??
-      (devBypass
-        ? {
-            session: { id: "dev-session", expiresAt: Date.now() + 1000 * 60 * 60 },
-            user: {
-              id: "dev-user",
-              name: "Dev Admin",
-              email: "admin@sistema.dev",
-              role: "admin",
-              tenantId: "tenant-atlas",
-              avatarUrl: null,
-              machinePersona: null,
-            },
-          }
-        : null),
-    [baseSession, devBypass]
-  )
-  const ensureUser = useMutation(api.users.ensureUser)
-  const [convexUserId, setConvexUserId] = useState<string | null>(null)
-  const [machineContext, setMachineContext] = useState<MachineContext | null>(null)
-  const [machineContextLoading, setMachineContextLoading] = useState(true)
-  const [machineContextError, setMachineContextError] = useState<MachineContextError | null>(null)
-
-  useEffect(() => {
-    if (!session?.user || session.user.role === "machine") {
-      setConvexUserId(null)
-    }
-  }, [session?.user])
-
-  // Sempre tenta obter o contexto da dispositivo.
-  // 1) Se a sessão Better Auth indicar role "machine", buscamos normalmente.
-  // 2) Se a sessão vier nula (alguns ambientes WebView), ainda assim tentamos
-  //    carregar o contexto — se a API responder 200, assumimos que há sessão válida
-  //    do lado do servidor e populamos o contexto para o restante do app.
-  useEffect(() => {
-    if (isPending) {
-      setMachineContextLoading(true)
-      return
-    }
-
-    const shouldFetch = Boolean(session?.user?.role === "machine") || !session?.user
-    if (!shouldFetch) {
-      setMachineContext(null)
-      setMachineContextError(null)
-      setMachineContextLoading(false)
-      return
-    }
-
-    let cancelled = false
-    setMachineContextLoading(true)
-    setMachineContextError(null)
-    ;(async () => {
-      try {
-        const response = await fetch("/api/machines/session", { credentials: "include" })
-        if (!response.ok) {
-          let payload: Record<string, unknown> | null = null
-          try {
-            const parsed = await response.clone().json()
-            if (parsed && typeof parsed === "object" && !Array.isArray(parsed)) {
-              payload = parsed as Record<string, unknown>
-            }
-          } catch {
-            payload = null
-          }
-          const fallbackMessage = "Falha ao carregar o contexto da maquina."
-          const message =
-            (payload && typeof payload.error === "string" && payload.error.trim()) || fallbackMessage
-          if (!cancelled) {
-            // For 401/403/404 we silently ignore: most browsers hitting the
-            // web app are not machines and won't have a machine session.
-            if (response.status !== 401 && response.status !== 403 && response.status !== 404) {
-              const debugPayload = {
-                status: response.status,
-                message,
-                payload,
-                timestamp: new Date().toISOString(),
-              }
-              // Use warn to reduce noise in production consoles
-              console.warn("[auth] machine context request failed", debugPayload)
-              if (typeof window !== "undefined") {
-                window.__machineContextDebug = debugPayload
-              }
-            }
-            setMachineContext(null)
-            setMachineContextError({
-              status: response.status,
-              message,
-              details: payload,
-            })
-          }
-          return
-        }
-        const data = await response.json()
-        if (!cancelled) {
-          const machine = data.machine as {
-            id: string
-            tenantId: string
-            persona: string | null
-            assignedUserId: string | null
-            assignedUserEmail: string | null
-            assignedUserName: string | null
-            assignedUserRole: string | null
-            companyId: string | null
-            isActive?: boolean
-          }
-          setMachineContext({
-            machineId: machine.id,
-            tenantId: machine.tenantId,
-            persona: machine.persona ?? null,
-            assignedUserId: machine.assignedUserId ?? null,
-            assignedUserEmail: machine.assignedUserEmail ?? null,
-            assignedUserName: machine.assignedUserName ?? null,
-            assignedUserRole: machine.assignedUserRole ?? null,
-            companyId: machine.companyId ?? null,
-            isActive: machine.isActive ?? true,
-          })
-          setMachineContextError(null)
-        }
-      } catch (error) {
-        console.error("Failed to load machine context", error)
-        if (!cancelled) {
-          const debugPayload = {
-            error: error instanceof Error ? { name: error.name, message: error.message, stack: error.stack } : String(error),
-            timestamp: new Date().toISOString(),
-          }
-          console.error("[auth] machine context unexpected error", debugPayload)
-          if (typeof window !== "undefined") {
-            window.__machineContextDebug = debugPayload
-          }
-          setMachineContext(null)
-          setMachineContextError({
-            status: 0,
-            message: "Falha na conexão",
-            details: null, // Detalhes técnicos ficam apenas no console
-          })
-        }
-      } finally {
-        if (!cancelled) {
-          setMachineContextLoading(false)
-        }
-      }
-    })()
-
-    return () => {
-      cancelled = true
-    }
-  }, [session?.user, isPending])
-
-  // Poll machine session periodically to reflect admin changes (e.g., deactivation)
-  useEffect(() => {
-    const shouldPoll = Boolean(session?.user?.role === "machine") || Boolean(machineContext)
-    if (!shouldPoll) return
-    let cancelled = false
-    const tick = async () => {
-      try {
-        const response = await fetch("/api/machines/session", { credentials: "include" })
-        if (!response.ok) return
-        const data = await response.json()
-        if (cancelled) return
-        const mc = data?.machine
-        if (mc && typeof mc === "object") {
-          setMachineContext((prev) => {
-            // only update when something changes to avoid re-renders
-            const next = {
-              machineId: mc.id,
-              tenantId: mc.tenantId,
-              persona: mc.persona ?? null,
-              assignedUserId: mc.assignedUserId ?? null,
-              assignedUserEmail: mc.assignedUserEmail ?? null,
-              assignedUserName: mc.assignedUserName ?? null,
-              assignedUserRole: mc.assignedUserRole ?? null,
-              companyId: mc.companyId ?? null,
-              isActive: (mc.isActive ?? true) as boolean,
-            } as MachineContext
-            return JSON.stringify(prev) === JSON.stringify(next) ? prev : next
-          })
-        }
-      } catch {
-        /* ignore transient errors */
-      }
-    }
-    const id = setInterval(tick, 15000)
-    // Also refresh when tab gains focus
-    const onFocus = () => tick()
-    if (typeof window !== "undefined") {
-      window.addEventListener("focus", onFocus)
-      document.addEventListener("visibilitychange", onFocus)
-    }
-    tick()
-    return () => {
-      cancelled = true
-      clearInterval(id)
-      if (typeof window !== "undefined") {
-        window.removeEventListener("focus", onFocus)
-        document.removeEventListener("visibilitychange", onFocus)
-      }
-    }
-  }, [session?.user?.role, machineContext])
-
-  useEffect(() => {
-    if (!session?.user || session.user.role === "machine" || convexUserId) return
-
-    const controller = new AbortController()
-
-    ;(async () => {
-      try {
-        const ensured = await ensureUser({
-          tenantId: session.user.tenantId ?? DEFAULT_TENANT_ID,
-          name: session.user.name ?? session.user.email,
-          email: session.user.email,
-          avatarUrl: session.user.avatarUrl ?? undefined,
-          role: session.user.role.toUpperCase(),
-        })
-        if (!controller.signal.aborted) {
-          setConvexUserId(ensured?._id ?? null)
-        }
-      } catch (error) {
-        if (!controller.signal.aborted) {
-          console.error("Failed to sync user with Convex", error)
-        }
-      }
-    })()
-
-    return () => {
-      controller.abort()
-    }
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, [ensureUser, session?.user?.email, session?.user?.tenantId, session?.user?.role, convexUserId])
-
-  // Se não houver sessão mas tivermos contexto de dispositivo, tratamos como "machine"
-  const baseRole = session?.user?.role ? session.user.role.toLowerCase() : (machineContext ? "machine" : null)
-  const personaRole = session?.user?.machinePersona ? session.user.machinePersona.toLowerCase() : null
-  const normalizedRole =
-    baseRole === "machine" ? (machineContext?.persona ?? personaRole ?? null) : baseRole
-
-  const effectiveConvexUserId = baseRole === "machine" ? (machineContext?.assignedUserId ?? null) : convexUserId
-
-  // Função para forçar atualização do contexto de máquina
-  const refreshMachineContext = useCallback(async () => {
-    try {
-      const response = await fetch("/api/machines/session", { credentials: "include" })
-      if (!response.ok) {
-        console.warn("[refreshMachineContext] Falha ao buscar sessão:", response.status)
-        return
-      }
-      const data = (await response.json()) as { machine?: MachineContext & { id: string } }
-      const mc = data?.machine
-      if (mc && typeof mc === "object") {
-        setMachineContext({
-          machineId: mc.id,
-          tenantId: mc.tenantId,
-          persona: mc.persona ?? null,
-          assignedUserId: mc.assignedUserId ?? null,
-          assignedUserEmail: mc.assignedUserEmail ?? null,
-          assignedUserName: mc.assignedUserName ?? null,
-          assignedUserRole: mc.assignedUserRole ?? null,
-          companyId: mc.companyId ?? null,
-          isActive: mc.isActive ?? true,
-        })
-        setMachineContextError(null)
-      }
-    } catch (error) {
-      console.error("[refreshMachineContext] Erro:", error)
-    }
-  }, [])
-
-  const value = useMemo<AuthContextValue>(
-    () => ({
-      session: session ?? null,
-      isLoading: isPending,
-      convexUserId: effectiveConvexUserId,
-      role: normalizedRole,
-      isAdmin: isAdmin(normalizedRole),
-      isStaff: isStaff(normalizedRole),
-      isCustomer: normalizedRole === "collaborator",
-      machineContext,
-      machineContextLoading,
-      machineContextError,
-      refreshMachineContext,
-    }),
-    [session, isPending, effectiveConvexUserId, normalizedRole, machineContext, machineContextLoading, machineContextError, refreshMachineContext]
-  )
-
-  return <AuthContext.Provider value={value}>{children}</AuthContext.Provider>
-}
diff --git a/src/lib/auth-server.ts b/src/lib/auth-server.ts
deleted file mode 100644
index 7d16d92..0000000
--- a/src/lib/auth-server.ts
+++ /dev/null
@@ -1,159 +0,0 @@
-import { cookies, headers } from "next/headers"
-import { redirect } from "next/navigation"
-
-import { env } from "@/lib/env"
-import { isAdmin, isStaff } from "@/lib/authz"
-import { auth } from "@/lib/auth"
-
-type ServerSession = {
-  session: {
-    id: string
-    expiresAt: number
-  }
-  user: {
-    id: string
-    name: string
-    email: string
-    role: string
-    tenantId: string | null
-    avatarUrl: string | null
-    machinePersona: string | null
-  }
-}
-
-async function serializeCookies() {
-  const store = await cookies()
-  return store.getAll().map((cookie) => `${cookie.name}=${cookie.value}`).join("; ")
-}
-
-async function buildRequest() {
-  const cookieHeader = await serializeCookies()
-  const headerList = await headers()
-  const userAgent = headerList.get("user-agent") ?? ""
-  const ip =
-    headerList.get("x-forwarded-for") ||
-    headerList.get("x-real-ip") ||
-    headerList.get("cf-connecting-ip") ||
-    headerList.get("x-client-ip") ||
-    undefined
-
-  // Evitar fallback para localhost em produção: tenta BETTER_AUTH_URL,
-  // depois NEXT_PUBLIC_APP_URL e, por fim, o host do próprio request.
-  const forwardedProto = headerList.get("x-forwarded-proto")
-  const forwardedHost = headerList.get("x-forwarded-host") ?? headerList.get("host")
-  const requestOrigin = forwardedProto && forwardedHost ? `${forwardedProto}://${forwardedHost}` : undefined
-  const baseUrl = env.BETTER_AUTH_URL || env.NEXT_PUBLIC_APP_URL || requestOrigin || "http://localhost:3000"
-
-  return new Request(baseUrl, {
-    headers: {
-      cookie: cookieHeader,
-      "user-agent": userAgent,
-      ...(ip ? { "x-forwarded-for": ip } : {}),
-    },
-  })
-}
-
-export async function getServerSession(): Promise<ServerSession | null> {
-  try {
-    // Dev-only bypass to simplify local dashboard access when auth is misconfigured.
-    if (process.env.NODE_ENV !== "production" && process.env.DEV_BYPASS_AUTH === "1") {
-      return {
-        session: {
-          id: "dev-session",
-          expiresAt: Date.now() + 1000 * 60 * 60,
-        },
-        user: {
-          id: "dev-user",
-          name: "Dev Admin",
-          email: "admin@sistema.dev",
-          role: "admin",
-          tenantId: "tenant-atlas",
-          avatarUrl: null,
-          machinePersona: null,
-        },
-      }
-    }
-    const request = await buildRequest()
-    const session = await auth.api.getSession({
-      headers: request.headers,
-      request,
-    })
-    if (!session) return null
-
-    const expiresValue = session.session.expiresAt
-    const expiresAt =
-      expiresValue instanceof Date
-        ? expiresValue.getTime()
-        : typeof expiresValue === "number"
-          ? expiresValue
-          : expiresValue
-            ? new Date(expiresValue).getTime()
-            : Date.now()
-
-    return {
-      session: {
-        id: session.session.id,
-        expiresAt,
-      },
-      user: {
-        id: session.user.id,
-        name: session.user.name,
-        email: session.user.email,
-        role: (session.user as { role?: string }).role ?? "agent",
-        tenantId: (session.user as { tenantId?: string | null }).tenantId ?? null,
-        avatarUrl: (session.user as { avatarUrl?: string | null }).avatarUrl ?? null,
-        machinePersona: (session.user as { machinePersona?: string | null }).machinePersona ?? null,
-      },
-    }
-  } catch (error) {
-    console.error("Failed to read Better Auth session", error)
-    return null
-  }
-}
-
-export async function assertAuthenticatedSession() {
-  const session = await getServerSession()
-  return session?.user ? session : null
-}
-
-export async function requireAuthenticatedSession() {
-  const session = await assertAuthenticatedSession()
-  if (!session) {
-    redirect("/login")
-  }
-  return session
-}
-
-export async function assertStaffSession() {
-  const session = await assertAuthenticatedSession()
-  if (!session) return null
-  if (!isStaff(session.user.role)) {
-    return null
-  }
-  return session
-}
-
-export async function requireStaffSession() {
-  const session = await assertStaffSession()
-  if (!session) {
-    redirect("/portal")
-  }
-  return session
-}
-
-export async function assertAdminSession() {
-  const session = await assertAuthenticatedSession()
-  if (!session) return null
-  if (!isAdmin(session.user.role)) {
-    return null
-  }
-  return session
-}
-
-export async function requireAdminSession() {
-  const session = await assertAdminSession()
-  if (!session) {
-    redirect("/dashboard")
-  }
-  return session
-}
diff --git a/src/lib/constants.ts b/src/lib/constants.ts
deleted file mode 100644
index 04d01ad..0000000
--- a/src/lib/constants.ts
+++ /dev/null
@@ -1,2 +0,0 @@
-export const DEFAULT_TENANT_ID = "tenant-atlas";
-export const DEFAULT_CONVEX_URL = "https://convex.esdrasrenan.com.br";
diff --git a/src/lib/country-codes.ts b/src/lib/country-codes.ts
deleted file mode 100644
index e04a835..0000000
--- a/src/lib/country-codes.ts
+++ /dev/null
@@ -1,1234 +0,0 @@
-export const COUNTRY_DIAL_CODES = [
-  {
-    code: "AF",
-    name: "Afghanistan",
-    dialCode: "+93",
-  },
-  {
-    code: "AX",
-    name: "Åland Islands",
-    dialCode: "+35818",
-  },
-  {
-    code: "AL",
-    name: "Albania",
-    dialCode: "+355",
-  },
-  {
-    code: "DZ",
-    name: "Algeria",
-    dialCode: "+213",
-  },
-  {
-    code: "AS",
-    name: "American Samoa",
-    dialCode: "+1684",
-  },
-  {
-    code: "AD",
-    name: "Andorra",
-    dialCode: "+376",
-  },
-  {
-    code: "AO",
-    name: "Angola",
-    dialCode: "+244",
-  },
-  {
-    code: "AI",
-    name: "Anguilla",
-    dialCode: "+1264",
-  },
-  {
-    code: "AG",
-    name: "Antigua and Barbuda",
-    dialCode: "+1268",
-  },
-  {
-    code: "AR",
-    name: "Argentina",
-    dialCode: "+54",
-  },
-  {
-    code: "AM",
-    name: "Armenia",
-    dialCode: "+374",
-  },
-  {
-    code: "AW",
-    name: "Aruba",
-    dialCode: "+297",
-  },
-  {
-    code: "AU",
-    name: "Australia",
-    dialCode: "+61",
-  },
-  {
-    code: "AT",
-    name: "Austria",
-    dialCode: "+43",
-  },
-  {
-    code: "AZ",
-    name: "Azerbaijan",
-    dialCode: "+994",
-  },
-  {
-    code: "BS",
-    name: "Bahamas",
-    dialCode: "+1242",
-  },
-  {
-    code: "BH",
-    name: "Bahrain",
-    dialCode: "+973",
-  },
-  {
-    code: "BD",
-    name: "Bangladesh",
-    dialCode: "+880",
-  },
-  {
-    code: "BB",
-    name: "Barbados",
-    dialCode: "+1246",
-  },
-  {
-    code: "BY",
-    name: "Belarus",
-    dialCode: "+375",
-  },
-  {
-    code: "BE",
-    name: "Belgium",
-    dialCode: "+32",
-  },
-  {
-    code: "BZ",
-    name: "Belize",
-    dialCode: "+501",
-  },
-  {
-    code: "BJ",
-    name: "Benin",
-    dialCode: "+229",
-  },
-  {
-    code: "BM",
-    name: "Bermuda",
-    dialCode: "+1441",
-  },
-  {
-    code: "BT",
-    name: "Bhutan",
-    dialCode: "+975",
-  },
-  {
-    code: "BO",
-    name: "Bolivia",
-    dialCode: "+591",
-  },
-  {
-    code: "BQ",
-    name: "Bonaire, Sint Eustatius and Saba",
-    dialCode: "+5997",
-  },
-  {
-    code: "BA",
-    name: "Bosnia and Herzegovina",
-    dialCode: "+387",
-  },
-  {
-    code: "BW",
-    name: "Botswana",
-    dialCode: "+267",
-  },
-  {
-    code: "BR",
-    name: "Brazil",
-    dialCode: "+55",
-  },
-  {
-    code: "IO",
-    name: "British Indian Ocean Territory",
-    dialCode: "+246",
-  },
-  {
-    code: "VG",
-    name: "British Virgin Islands",
-    dialCode: "+1284",
-  },
-  {
-    code: "BN",
-    name: "Brunei",
-    dialCode: "+673",
-  },
-  {
-    code: "BG",
-    name: "Bulgaria",
-    dialCode: "+359",
-  },
-  {
-    code: "BF",
-    name: "Burkina Faso",
-    dialCode: "+226",
-  },
-  {
-    code: "BI",
-    name: "Burundi",
-    dialCode: "+257",
-  },
-  {
-    code: "KH",
-    name: "Cambodia",
-    dialCode: "+855",
-  },
-  {
-    code: "CM",
-    name: "Cameroon",
-    dialCode: "+237",
-  },
-  {
-    code: "CA",
-    name: "Canada",
-    dialCode: "+1",
-  },
-  {
-    code: "CV",
-    name: "Cape Verde",
-    dialCode: "+238",
-  },
-  {
-    code: "KY",
-    name: "Cayman Islands",
-    dialCode: "+1345",
-  },
-  {
-    code: "CF",
-    name: "Central African Republic",
-    dialCode: "+236",
-  },
-  {
-    code: "TD",
-    name: "Chad",
-    dialCode: "+235",
-  },
-  {
-    code: "CL",
-    name: "Chile",
-    dialCode: "+56",
-  },
-  {
-    code: "CN",
-    name: "China",
-    dialCode: "+86",
-  },
-  {
-    code: "CX",
-    name: "Christmas Island",
-    dialCode: "+61",
-  },
-  {
-    code: "CC",
-    name: "Cocos (Keeling) Islands",
-    dialCode: "+61",
-  },
-  {
-    code: "CO",
-    name: "Colombia",
-    dialCode: "+57",
-  },
-  {
-    code: "KM",
-    name: "Comoros",
-    dialCode: "+269",
-  },
-  {
-    code: "CG",
-    name: "Congo",
-    dialCode: "+242",
-  },
-  {
-    code: "CD",
-    name: "Congo (DRC)",
-    dialCode: "+243",
-  },
-  {
-    code: "CK",
-    name: "Cook Islands",
-    dialCode: "+682",
-  },
-  {
-    code: "CR",
-    name: "Costa Rica",
-    dialCode: "+506",
-  },
-  {
-    code: "CI",
-    name: "Côte d’Ivoire",
-    dialCode: "+225",
-  },
-  {
-    code: "HR",
-    name: "Croatia",
-    dialCode: "+385",
-  },
-  {
-    code: "CU",
-    name: "Cuba",
-    dialCode: "+53",
-  },
-  {
-    code: "CW",
-    name: "Curaçao",
-    dialCode: "+5999",
-  },
-  {
-    code: "CY",
-    name: "Cyprus",
-    dialCode: "+357",
-  },
-  {
-    code: "CZ",
-    name: "Czechia",
-    dialCode: "+420",
-  },
-  {
-    code: "DK",
-    name: "Denmark",
-    dialCode: "+45",
-  },
-  {
-    code: "DJ",
-    name: "Djibouti",
-    dialCode: "+253",
-  },
-  {
-    code: "DM",
-    name: "Dominica",
-    dialCode: "+1767",
-  },
-  {
-    code: "DO",
-    name: "Dominican Republic",
-    dialCode: "+1809",
-  },
-  {
-    code: "EC",
-    name: "Ecuador",
-    dialCode: "+593",
-  },
-  {
-    code: "EG",
-    name: "Egypt",
-    dialCode: "+20",
-  },
-  {
-    code: "SV",
-    name: "El Salvador",
-    dialCode: "+503",
-  },
-  {
-    code: "GQ",
-    name: "Equatorial Guinea",
-    dialCode: "+240",
-  },
-  {
-    code: "ER",
-    name: "Eritrea",
-    dialCode: "+291",
-  },
-  {
-    code: "EE",
-    name: "Estonia",
-    dialCode: "+372",
-  },
-  {
-    code: "SZ",
-    name: "Eswatini",
-    dialCode: "+268",
-  },
-  {
-    code: "ET",
-    name: "Ethiopia",
-    dialCode: "+251",
-  },
-  {
-    code: "FK",
-    name: "Falkland Islands",
-    dialCode: "+500",
-  },
-  {
-    code: "FO",
-    name: "Faroe Islands",
-    dialCode: "+298",
-  },
-  {
-    code: "FJ",
-    name: "Fiji",
-    dialCode: "+679",
-  },
-  {
-    code: "FI",
-    name: "Finland",
-    dialCode: "+358",
-  },
-  {
-    code: "FR",
-    name: "France",
-    dialCode: "+33",
-  },
-  {
-    code: "GF",
-    name: "French Guiana",
-    dialCode: "+594",
-  },
-  {
-    code: "PF",
-    name: "French Polynesia",
-    dialCode: "+689",
-  },
-  {
-    code: "TF",
-    name: "French Southern Territories",
-    dialCode: "+262",
-  },
-  {
-    code: "GA",
-    name: "Gabon",
-    dialCode: "+241",
-  },
-  {
-    code: "GM",
-    name: "Gambia",
-    dialCode: "+220",
-  },
-  {
-    code: "GE",
-    name: "Georgia",
-    dialCode: "+995",
-  },
-  {
-    code: "DE",
-    name: "Germany",
-    dialCode: "+49",
-  },
-  {
-    code: "GH",
-    name: "Ghana",
-    dialCode: "+233",
-  },
-  {
-    code: "GI",
-    name: "Gibraltar",
-    dialCode: "+350",
-  },
-  {
-    code: "GR",
-    name: "Greece",
-    dialCode: "+30",
-  },
-  {
-    code: "GL",
-    name: "Greenland",
-    dialCode: "+299",
-  },
-  {
-    code: "GD",
-    name: "Grenada",
-    dialCode: "+1473",
-  },
-  {
-    code: "GP",
-    name: "Guadeloupe",
-    dialCode: "+590",
-  },
-  {
-    code: "GU",
-    name: "Guam",
-    dialCode: "+1671",
-  },
-  {
-    code: "GT",
-    name: "Guatemala",
-    dialCode: "+502",
-  },
-  {
-    code: "GG",
-    name: "Guernsey",
-    dialCode: "+44",
-  },
-  {
-    code: "GN",
-    name: "Guinea",
-    dialCode: "+224",
-  },
-  {
-    code: "GW",
-    name: "Guinea-Bissau",
-    dialCode: "+245",
-  },
-  {
-    code: "GY",
-    name: "Guyana",
-    dialCode: "+592",
-  },
-  {
-    code: "HT",
-    name: "Haiti",
-    dialCode: "+509",
-  },
-  {
-    code: "HN",
-    name: "Honduras",
-    dialCode: "+504",
-  },
-  {
-    code: "HK",
-    name: "Hong Kong",
-    dialCode: "+852",
-  },
-  {
-    code: "HU",
-    name: "Hungary",
-    dialCode: "+36",
-  },
-  {
-    code: "IS",
-    name: "Iceland",
-    dialCode: "+354",
-  },
-  {
-    code: "IN",
-    name: "India",
-    dialCode: "+91",
-  },
-  {
-    code: "ID",
-    name: "Indonesia",
-    dialCode: "+62",
-  },
-  {
-    code: "IR",
-    name: "Iran",
-    dialCode: "+98",
-  },
-  {
-    code: "IQ",
-    name: "Iraq",
-    dialCode: "+964",
-  },
-  {
-    code: "IE",
-    name: "Ireland",
-    dialCode: "+353",
-  },
-  {
-    code: "IM",
-    name: "Isle of Man",
-    dialCode: "+44",
-  },
-  {
-    code: "IL",
-    name: "Israel",
-    dialCode: "+972",
-  },
-  {
-    code: "IT",
-    name: "Italy",
-    dialCode: "+39",
-  },
-  {
-    code: "JM",
-    name: "Jamaica",
-    dialCode: "+1876",
-  },
-  {
-    code: "JP",
-    name: "Japan",
-    dialCode: "+81",
-  },
-  {
-    code: "JE",
-    name: "Jersey",
-    dialCode: "+44",
-  },
-  {
-    code: "JO",
-    name: "Jordan",
-    dialCode: "+962",
-  },
-  {
-    code: "KZ",
-    name: "Kazakhstan",
-    dialCode: "+7",
-  },
-  {
-    code: "KE",
-    name: "Kenya",
-    dialCode: "+254",
-  },
-  {
-    code: "KI",
-    name: "Kiribati",
-    dialCode: "+686",
-  },
-  {
-    code: "XK",
-    name: "Kosovo",
-    dialCode: "+383",
-  },
-  {
-    code: "KW",
-    name: "Kuwait",
-    dialCode: "+965",
-  },
-  {
-    code: "KG",
-    name: "Kyrgyzstan",
-    dialCode: "+996",
-  },
-  {
-    code: "LA",
-    name: "Laos",
-    dialCode: "+856",
-  },
-  {
-    code: "LV",
-    name: "Latvia",
-    dialCode: "+371",
-  },
-  {
-    code: "LB",
-    name: "Lebanon",
-    dialCode: "+961",
-  },
-  {
-    code: "LS",
-    name: "Lesotho",
-    dialCode: "+266",
-  },
-  {
-    code: "LR",
-    name: "Liberia",
-    dialCode: "+231",
-  },
-  {
-    code: "LY",
-    name: "Libya",
-    dialCode: "+218",
-  },
-  {
-    code: "LI",
-    name: "Liechtenstein",
-    dialCode: "+423",
-  },
-  {
-    code: "LT",
-    name: "Lithuania",
-    dialCode: "+370",
-  },
-  {
-    code: "LU",
-    name: "Luxembourg",
-    dialCode: "+352",
-  },
-  {
-    code: "MO",
-    name: "Macau",
-    dialCode: "+853",
-  },
-  {
-    code: "MG",
-    name: "Madagascar",
-    dialCode: "+261",
-  },
-  {
-    code: "MW",
-    name: "Malawi",
-    dialCode: "+265",
-  },
-  {
-    code: "MY",
-    name: "Malaysia",
-    dialCode: "+60",
-  },
-  {
-    code: "MV",
-    name: "Maldives",
-    dialCode: "+960",
-  },
-  {
-    code: "ML",
-    name: "Mali",
-    dialCode: "+223",
-  },
-  {
-    code: "MT",
-    name: "Malta",
-    dialCode: "+356",
-  },
-  {
-    code: "MH",
-    name: "Marshall Islands",
-    dialCode: "+692",
-  },
-  {
-    code: "MQ",
-    name: "Martinique",
-    dialCode: "+596",
-  },
-  {
-    code: "MR",
-    name: "Mauritania",
-    dialCode: "+222",
-  },
-  {
-    code: "MU",
-    name: "Mauritius",
-    dialCode: "+230",
-  },
-  {
-    code: "YT",
-    name: "Mayotte",
-    dialCode: "+262",
-  },
-  {
-    code: "MX",
-    name: "Mexico",
-    dialCode: "+52",
-  },
-  {
-    code: "FM",
-    name: "Micronesia",
-    dialCode: "+691",
-  },
-  {
-    code: "MD",
-    name: "Moldova",
-    dialCode: "+373",
-  },
-  {
-    code: "MC",
-    name: "Monaco",
-    dialCode: "+377",
-  },
-  {
-    code: "MN",
-    name: "Mongolia",
-    dialCode: "+976",
-  },
-  {
-    code: "ME",
-    name: "Montenegro",
-    dialCode: "+382",
-  },
-  {
-    code: "MS",
-    name: "Montserrat",
-    dialCode: "+1664",
-  },
-  {
-    code: "MA",
-    name: "Morocco",
-    dialCode: "+212",
-  },
-  {
-    code: "MZ",
-    name: "Mozambique",
-    dialCode: "+258",
-  },
-  {
-    code: "MM",
-    name: "Myanmar",
-    dialCode: "+95",
-  },
-  {
-    code: "NA",
-    name: "Namibia",
-    dialCode: "+264",
-  },
-  {
-    code: "NR",
-    name: "Nauru",
-    dialCode: "+674",
-  },
-  {
-    code: "NP",
-    name: "Nepal",
-    dialCode: "+977",
-  },
-  {
-    code: "NL",
-    name: "Netherlands",
-    dialCode: "+31",
-  },
-  {
-    code: "NC",
-    name: "New Caledonia",
-    dialCode: "+687",
-  },
-  {
-    code: "NZ",
-    name: "New Zealand",
-    dialCode: "+64",
-  },
-  {
-    code: "NI",
-    name: "Nicaragua",
-    dialCode: "+505",
-  },
-  {
-    code: "NE",
-    name: "Niger",
-    dialCode: "+227",
-  },
-  {
-    code: "NG",
-    name: "Nigeria",
-    dialCode: "+234",
-  },
-  {
-    code: "NU",
-    name: "Niue",
-    dialCode: "+683",
-  },
-  {
-    code: "NF",
-    name: "Norfolk Island",
-    dialCode: "+6723",
-  },
-  {
-    code: "KP",
-    name: "North Korea",
-    dialCode: "+850",
-  },
-  {
-    code: "MK",
-    name: "North Macedonia",
-    dialCode: "+389",
-  },
-  {
-    code: "MP",
-    name: "Northern Mariana Islands",
-    dialCode: "+1670",
-  },
-  {
-    code: "NO",
-    name: "Norway",
-    dialCode: "+47",
-  },
-  {
-    code: "OM",
-    name: "Oman",
-    dialCode: "+968",
-  },
-  {
-    code: "PK",
-    name: "Pakistan",
-    dialCode: "+92",
-  },
-  {
-    code: "PW",
-    name: "Palau",
-    dialCode: "+680",
-  },
-  {
-    code: "PS",
-    name: "Palestine",
-    dialCode: "+970",
-  },
-  {
-    code: "PA",
-    name: "Panama",
-    dialCode: "+507",
-  },
-  {
-    code: "PG",
-    name: "Papua New Guinea",
-    dialCode: "+675",
-  },
-  {
-    code: "PY",
-    name: "Paraguay",
-    dialCode: "+595",
-  },
-  {
-    code: "PE",
-    name: "Peru",
-    dialCode: "+51",
-  },
-  {
-    code: "PH",
-    name: "Philippines",
-    dialCode: "+63",
-  },
-  {
-    code: "PN",
-    name: "Pitcairn Islands",
-    dialCode: "+64",
-  },
-  {
-    code: "PL",
-    name: "Poland",
-    dialCode: "+48",
-  },
-  {
-    code: "PT",
-    name: "Portugal",
-    dialCode: "+351",
-  },
-  {
-    code: "PR",
-    name: "Puerto Rico",
-    dialCode: "+1787",
-  },
-  {
-    code: "QA",
-    name: "Qatar",
-    dialCode: "+974",
-  },
-  {
-    code: "RE",
-    name: "Réunion",
-    dialCode: "+262",
-  },
-  {
-    code: "RO",
-    name: "Romania",
-    dialCode: "+40",
-  },
-  {
-    code: "RU",
-    name: "Russia",
-    dialCode: "+7",
-  },
-  {
-    code: "RW",
-    name: "Rwanda",
-    dialCode: "+250",
-  },
-  {
-    code: "BL",
-    name: "Saint Barthélemy",
-    dialCode: "+590",
-  },
-  {
-    code: "SH",
-    name: "Saint Helena, Ascension and Tristan da Cunha",
-    dialCode: "+290",
-  },
-  {
-    code: "KN",
-    name: "Saint Kitts and Nevis",
-    dialCode: "+1869",
-  },
-  {
-    code: "LC",
-    name: "Saint Lucia",
-    dialCode: "+1758",
-  },
-  {
-    code: "MF",
-    name: "Saint Martin",
-    dialCode: "+590",
-  },
-  {
-    code: "PM",
-    name: "Saint Pierre and Miquelon",
-    dialCode: "+508",
-  },
-  {
-    code: "VC",
-    name: "Saint Vincent and the Grenadines",
-    dialCode: "+1784",
-  },
-  {
-    code: "WS",
-    name: "Samoa",
-    dialCode: "+685",
-  },
-  {
-    code: "SM",
-    name: "San Marino",
-    dialCode: "+378",
-  },
-  {
-    code: "ST",
-    name: "São Tomé and Príncipe",
-    dialCode: "+239",
-  },
-  {
-    code: "SA",
-    name: "Saudi Arabia",
-    dialCode: "+966",
-  },
-  {
-    code: "SN",
-    name: "Senegal",
-    dialCode: "+221",
-  },
-  {
-    code: "RS",
-    name: "Serbia",
-    dialCode: "+381",
-  },
-  {
-    code: "SC",
-    name: "Seychelles",
-    dialCode: "+248",
-  },
-  {
-    code: "SL",
-    name: "Sierra Leone",
-    dialCode: "+232",
-  },
-  {
-    code: "SG",
-    name: "Singapore",
-    dialCode: "+65",
-  },
-  {
-    code: "SX",
-    name: "Sint Maarten",
-    dialCode: "+1721",
-  },
-  {
-    code: "SK",
-    name: "Slovakia",
-    dialCode: "+421",
-  },
-  {
-    code: "SI",
-    name: "Slovenia",
-    dialCode: "+386",
-  },
-  {
-    code: "SB",
-    name: "Solomon Islands",
-    dialCode: "+677",
-  },
-  {
-    code: "SO",
-    name: "Somalia",
-    dialCode: "+252",
-  },
-  {
-    code: "ZA",
-    name: "South Africa",
-    dialCode: "+27",
-  },
-  {
-    code: "GS",
-    name: "South Georgia",
-    dialCode: "+500",
-  },
-  {
-    code: "KR",
-    name: "South Korea",
-    dialCode: "+82",
-  },
-  {
-    code: "SS",
-    name: "South Sudan",
-    dialCode: "+211",
-  },
-  {
-    code: "ES",
-    name: "Spain",
-    dialCode: "+34",
-  },
-  {
-    code: "LK",
-    name: "Sri Lanka",
-    dialCode: "+94",
-  },
-  {
-    code: "SD",
-    name: "Sudan",
-    dialCode: "+249",
-  },
-  {
-    code: "SR",
-    name: "Suriname",
-    dialCode: "+597",
-  },
-  {
-    code: "SE",
-    name: "Sweden",
-    dialCode: "+46",
-  },
-  {
-    code: "CH",
-    name: "Switzerland",
-    dialCode: "+41",
-  },
-  {
-    code: "SY",
-    name: "Syria",
-    dialCode: "+963",
-  },
-  {
-    code: "TW",
-    name: "Taiwan",
-    dialCode: "+886",
-  },
-  {
-    code: "TJ",
-    name: "Tajikistan",
-    dialCode: "+992",
-  },
-  {
-    code: "TZ",
-    name: "Tanzania",
-    dialCode: "+255",
-  },
-  {
-    code: "TH",
-    name: "Thailand",
-    dialCode: "+66",
-  },
-  {
-    code: "TL",
-    name: "Timor-Leste",
-    dialCode: "+670",
-  },
-  {
-    code: "TG",
-    name: "Togo",
-    dialCode: "+228",
-  },
-  {
-    code: "TK",
-    name: "Tokelau",
-    dialCode: "+690",
-  },
-  {
-    code: "TO",
-    name: "Tonga",
-    dialCode: "+676",
-  },
-  {
-    code: "TT",
-    name: "Trinidad and Tobago",
-    dialCode: "+1868",
-  },
-  {
-    code: "TN",
-    name: "Tunisia",
-    dialCode: "+216",
-  },
-  {
-    code: "TR",
-    name: "Turkey",
-    dialCode: "+90",
-  },
-  {
-    code: "TM",
-    name: "Turkmenistan",
-    dialCode: "+993",
-  },
-  {
-    code: "TC",
-    name: "Turks and Caicos Islands",
-    dialCode: "+1649",
-  },
-  {
-    code: "TV",
-    name: "Tuvalu",
-    dialCode: "+688",
-  },
-  {
-    code: "UG",
-    name: "Uganda",
-    dialCode: "+256",
-  },
-  {
-    code: "UA",
-    name: "Ukraine",
-    dialCode: "+380",
-  },
-  {
-    code: "AE",
-    name: "United Arab Emirates",
-    dialCode: "+971",
-  },
-  {
-    code: "GB",
-    name: "United Kingdom",
-    dialCode: "+44",
-  },
-  {
-    code: "US",
-    name: "United States",
-    dialCode: "+1",
-  },
-  {
-    code: "UM",
-    name: "United States Minor Outlying Islands",
-    dialCode: "+268",
-  },
-  {
-    code: "VI",
-    name: "United States Virgin Islands",
-    dialCode: "+1340",
-  },
-  {
-    code: "UY",
-    name: "Uruguay",
-    dialCode: "+598",
-  },
-  {
-    code: "UZ",
-    name: "Uzbekistan",
-    dialCode: "+998",
-  },
-  {
-    code: "VU",
-    name: "Vanuatu",
-    dialCode: "+678",
-  },
-  {
-    code: "VA",
-    name: "Vatican City",
-    dialCode: "+39",
-  },
-  {
-    code: "VE",
-    name: "Venezuela",
-    dialCode: "+58",
-  },
-  {
-    code: "VN",
-    name: "Vietnam",
-    dialCode: "+84",
-  },
-  {
-    code: "WF",
-    name: "Wallis and Futuna",
-    dialCode: "+681",
-  },
-  {
-    code: "EH",
-    name: "Western Sahara",
-    dialCode: "+212",
-  },
-  {
-    code: "YE",
-    name: "Yemen",
-    dialCode: "+967",
-  },
-  {
-    code: "ZM",
-    name: "Zambia",
-    dialCode: "+260",
-  },
-  {
-    code: "ZW",
-    name: "Zimbabwe",
-    dialCode: "+263",
-  },
-] as const
-
-export type CountryDialCode = (typeof COUNTRY_DIAL_CODES)[number]
diff --git a/src/lib/csv.ts b/src/lib/csv.ts
deleted file mode 100644
index e292ffe..0000000
--- a/src/lib/csv.ts
+++ /dev/null
@@ -1,12 +0,0 @@
-export function csvEscape(value: unknown): string {
-  const s = value == null ? "" : String(value)
-  if (/[",\n]/.test(s)) {
-    return '"' + s.replace(/"/g, '""') + '"'
-  }
-  return s
-}
-
-export function rowsToCsv(rows: Array<Array<unknown>>): string {
-  return rows.map((row) => row.map(csvEscape).join(",")).join("\n") + "\n"
-}
-
diff --git a/src/lib/device-inventory-columns.ts b/src/lib/device-inventory-columns.ts
deleted file mode 100644
index 10758f1..0000000
--- a/src/lib/device-inventory-columns.ts
+++ /dev/null
@@ -1,70 +0,0 @@
-export type DeviceInventoryColumnMetadata = {
-  key: string
-  label: string
-  width: number
-  default?: boolean
-  description?: string
-}
-
-export type DeviceInventoryColumnConfig = {
-  key: string
-  label?: string
-}
-
-export const DEVICE_INVENTORY_COLUMN_METADATA: DeviceInventoryColumnMetadata[] = [
-  { key: "displayName", label: "Dispositivo", width: 26, default: true },
-  { key: "hostname", label: "Hostname", width: 24, default: true },
-  { key: "deviceType", label: "Tipo", width: 14, default: true },
-  { key: "devicePlatform", label: "Plataforma", width: 18, default: true },
-  { key: "company", label: "Empresa", width: 26, default: true },
-  { key: "status", label: "Status", width: 16, default: true },
-  { key: "persona", label: "Persona", width: 16, default: true },
-  { key: "active", label: "Ativo", width: 10, default: true },
-  { key: "lastHeartbeat", label: "Último heartbeat", width: 20, default: true },
-  { key: "assignedUser", label: "Responsável", width: 24, default: true },
-  { key: "assignedEmail", label: "E-mail responsável", width: 26, default: true },
-  { key: "linkedUsers", label: "Usuários vinculados", width: 28, default: true },
-  { key: "authEmail", label: "E-mail autenticado", width: 26, default: true },
-  { key: "osName", label: "Sistema operacional", width: 20, default: true },
-  { key: "osVersion", label: "Versão SO", width: 18, default: true },
-  { key: "architecture", label: "Arquitetura", width: 14, default: true },
-  { key: "hardwareVendor", label: "Fabricante", width: 20, default: true },
-  { key: "hardwareModel", label: "Modelo", width: 22, default: true },
-  { key: "hardwareSerial", label: "Serial hardware", width: 24, default: true },
-  { key: "cpu", label: "Processador", width: 22, default: true },
-  { key: "physicalCores", label: "Cores físicas", width: 14, default: true },
-  { key: "logicalCores", label: "Cores lógicas", width: 14, default: true },
-  { key: "memoryGiB", label: "Memória (GiB)", width: 20, default: true },
-  { key: "gpus", label: "GPUs", width: 24, default: true },
-  { key: "labels", label: "Labels", width: 24, default: true },
-  { key: "macs", label: "MACs", width: 24, default: true },
-  { key: "serials", label: "Seriais", width: 24, default: true },
-  { key: "primaryIp", label: "IP principal", width: 18, default: true },
-  { key: "publicIp", label: "IP público", width: 18, default: true },
-  { key: "registeredBy", label: "Registrado via", width: 18, default: true },
-  { key: "tokenExpiresAt", label: "Token expira em", width: 20, default: true },
-  { key: "tokenLastUsedAt", label: "Token último uso", width: 20, default: true },
-  { key: "tokenUsageCount", label: "Uso do token", width: 14, default: true },
-  { key: "createdAt", label: "Criado em", width: 20, default: true },
-  { key: "updatedAt", label: "Atualizado em", width: 20, default: true },
-  { key: "softwareCount", label: "Softwares instalados", width: 20, default: true },
-  { key: "osBuild", label: "Build SO", width: 18, default: true },
-  { key: "osLicense", label: "Licença ativada", width: 18, default: true },
-  { key: "osExperience", label: "Experiência SO", width: 18, default: true },
-  { key: "domain", label: "Domínio", width: 18, default: true },
-  { key: "workgroup", label: "Grupo de trabalho", width: 20, default: true },
-  { key: "deviceName", label: "Nome do dispositivo", width: 24, default: true },
-  { key: "boardSerial", label: "Serial placa-mãe", width: 24, default: true },
-  { key: "collaboratorName", label: "Colaborador (nome)", width: 24, default: true },
-  { key: "collaboratorEmail", label: "Colaborador (e-mail)", width: 26, default: true },
-  { key: "remoteAccessCount", label: "Acessos remotos", width: 18, default: true },
-  { key: "lastBootTime", label: "Último reinício", width: 20, default: true },
-  { key: "uptimeFormatted", label: "Tempo ligado", width: 16, default: true },
-  { key: "bootCount30d", label: "Reinícios (30d)", width: 16, default: true },
-  { key: "managementMode", label: "Modo de gestão", width: 20, default: false },
-  { key: "usbPolicy", label: "Política USB", width: 18, default: true },
-  { key: "usbPolicyStatus", label: "Status política USB", width: 18, default: true },
-  { key: "ticketCount", label: "Total de tickets", width: 16, default: true },
-]
-
-export type DeviceInventoryColumnKey = (typeof DEVICE_INVENTORY_COLUMN_METADATA)[number]["key"]
diff --git a/src/lib/device-status.ts b/src/lib/device-status.ts
deleted file mode 100644
index 4d5e54f..0000000
--- a/src/lib/device-status.ts
+++ /dev/null
@@ -1,77 +0,0 @@
-const DEFAULT_OFFLINE_THRESHOLD_MS = 10 * 60 * 1000
-const DEFAULT_STALE_THRESHOLD_MS = DEFAULT_OFFLINE_THRESHOLD_MS * 12
-
-function parseThreshold(raw: string | undefined, fallback: number) {
-  if (!raw) return fallback
-  const parsed = Number(raw)
-  if (!Number.isFinite(parsed) || parsed <= 0) return fallback
-  return parsed
-}
-
-const MACHINE_OFFLINE_THRESHOLD_MS = parseThreshold(
-  process.env.NEXT_PUBLIC_MACHINE_OFFLINE_THRESHOLD_MS,
-  DEFAULT_OFFLINE_THRESHOLD_MS
-)
-const MACHINE_STALE_THRESHOLD_MS = parseThreshold(
-  process.env.NEXT_PUBLIC_MACHINE_STALE_THRESHOLD_MS,
-  DEFAULT_STALE_THRESHOLD_MS
-)
-
-export const DEVICE_STATUS_LABELS: Record<string, string> = {
-  online: "Online",
-  offline: "Offline",
-  stale: "Sem sinal",
-  reprovision: "Reprovisionar",
-  maintenance: "Em manutenção",
-  blocked: "Bloqueado",
-  deactivated: "Desativado",
-  unknown: "Desconhecida",
-}
-
-export type DeviceStatusSource = {
-  status?: string | null
-  lastHeartbeatAt?: number | null
-  isActive?: boolean | null
-  hasValidToken?: boolean | null
-  managementMode?: string | null
-}
-
-export function resolveDeviceStatus(source?: DeviceStatusSource | null): string {
-  if (!source) return "unknown"
-  if (source.isActive === false) return "deactivated"
-  const manualStatus = (source.status ?? "").toLowerCase()
-  if (manualStatus === "maintenance" || manualStatus === "blocked") {
-    return manualStatus
-  }
-  const managementMode = (source.managementMode ?? "").toLowerCase()
-  if (managementMode === "agent" && source.hasValidToken === false) {
-    return "reprovision"
-  }
-  const heartbeat = source.lastHeartbeatAt
-  if (typeof heartbeat === "number" && Number.isFinite(heartbeat) && heartbeat > 0) {
-    const age = Date.now() - heartbeat
-    if (age <= MACHINE_OFFLINE_THRESHOLD_MS) return "online"
-    if (age <= MACHINE_STALE_THRESHOLD_MS) return "offline"
-    return "stale"
-  }
-  return source.status ?? "unknown"
-}
-
-const STATUS_INDICATORS: Record<
-  string,
-  { dotClass: string; ringClass: string; isPinging: boolean }
-> = {
-  online: { dotClass: "bg-emerald-500", ringClass: "bg-emerald-400/30", isPinging: true },
-  offline: { dotClass: "bg-rose-500", ringClass: "bg-rose-400/30", isPinging: false },
-  stale: { dotClass: "bg-amber-500", ringClass: "bg-amber-400/30", isPinging: false },
-  reprovision: { dotClass: "bg-orange-500", ringClass: "bg-orange-400/30", isPinging: false },
-  maintenance: { dotClass: "bg-amber-500", ringClass: "bg-amber-400/30", isPinging: false },
-  blocked: { dotClass: "bg-orange-500", ringClass: "bg-orange-400/30", isPinging: false },
-  deactivated: { dotClass: "bg-slate-500", ringClass: "bg-slate-400/40", isPinging: false },
-  unknown: { dotClass: "bg-slate-400", ringClass: "bg-slate-300/30", isPinging: false },
-}
-
-export function getDeviceStatusIndicator(status?: string | null) {
-  const normalized = (status ?? "unknown").toLowerCase()
-  return STATUS_INDICATORS[normalized] ?? STATUS_INDICATORS.unknown
-}
diff --git a/src/lib/env.ts b/src/lib/env.ts
deleted file mode 100644
index 77127fc..0000000
--- a/src/lib/env.ts
+++ /dev/null
@@ -1,88 +0,0 @@
-import { z } from "zod"
-
-const urlField = () =>
-  z.preprocess(
-    (value) => (typeof value === "string" ? value.trim() || undefined : value),
-    z.string().url().optional()
-  )
-
-const stringField = () =>
-  z.preprocess(
-    (value) => (typeof value === "string" ? value.trim() || undefined : value),
-    z.string().min(1).optional()
-  )
-
-const envSchema = z.object({
-  BETTER_AUTH_SECRET: stringField().or(z.literal("")).optional(),
-  BETTER_AUTH_URL: urlField().or(z.literal("")).optional(),
-  NEXT_PUBLIC_CONVEX_URL: urlField().or(z.literal("")).optional(),
-  CONVEX_INTERNAL_URL: urlField().or(z.literal("")).optional(),
-  DATABASE_URL: stringField().or(z.literal("")).optional(),
-  NEXT_PUBLIC_APP_URL: urlField().or(z.literal("")).optional(),
-  MACHINE_PROVISIONING_SECRET: z.string().optional(),
-  MACHINE_TOKEN_TTL_MS: z.coerce.number().optional(),
-  FLEET_SYNC_SECRET: z.string().optional(),
-  SMTP_ADDRESS: z.string().optional(),
-  SMTP_PORT: z.coerce.number().optional(),
-  SMTP_DOMAIN: z.string().optional(),
-  SMTP_USERNAME: z.string().optional(),
-  SMTP_PASSWORD: z.string().optional(),
-  SMTP_AUTHENTICATION: z.string().optional(),
-  SMTP_ENABLE_STARTTLS_AUTO: z.string().optional(),
-  SMTP_TLS: z.string().optional(),
-  MAILER_SENDER_EMAIL: z.string().optional(),
-  REPORTS_CRON_SECRET: z.string().optional(),
-  INTERNAL_HEALTH_TOKEN: z.string().optional(),
-  REPORTS_CRON_BASE_URL: urlField().or(z.literal("")).optional(),
-  ARCHIVE_DIR: stringField().or(z.literal("")).optional(),
-})
-
-const parsed = envSchema.safeParse(process.env)
-
-if (!parsed.success) {
-  console.error("Failed to parse environment variables", parsed.error.flatten().fieldErrors)
-  throw new Error("Invalid environment configuration")
-}
-
-const isBuildPhase = process.env.NEXT_PHASE === "phase-production-build"
-
-function resolveSecret(value: string | undefined, key: string) {
-  if (value && value.length > 0) return value
-  const fallback = isBuildPhase ? `build-placeholder-${key.toLowerCase()}` : `dev-${key.toLowerCase()}`
-  if (process.env.NODE_ENV === "production" && !isBuildPhase) {
-    throw new Error(`${key} must be set in production runtime environment`)
-  }
-  if (!isBuildPhase) {
-    console.warn(`ENV ${key} not set; using fallback value only for development.`)
-  }
-  return fallback
-}
-
-export const env = {
-  BETTER_AUTH_SECRET: resolveSecret(parsed.data.BETTER_AUTH_SECRET, "BETTER_AUTH_SECRET"),
-  BETTER_AUTH_URL: parsed.data.BETTER_AUTH_URL ?? parsed.data.NEXT_PUBLIC_APP_URL ?? "http://localhost:3000",
-  NEXT_PUBLIC_CONVEX_URL: parsed.data.NEXT_PUBLIC_CONVEX_URL,
-  CONVEX_INTERNAL_URL: parsed.data.CONVEX_INTERNAL_URL,
-  DATABASE_URL: parsed.data.DATABASE_URL,
-  NEXT_PUBLIC_APP_URL: parsed.data.NEXT_PUBLIC_APP_URL,
-  MACHINE_PROVISIONING_SECRET: parsed.data.MACHINE_PROVISIONING_SECRET,
-  MACHINE_TOKEN_TTL_MS: parsed.data.MACHINE_TOKEN_TTL_MS,
-  FLEET_SYNC_SECRET: parsed.data.FLEET_SYNC_SECRET,
-  REPORTS_CRON_SECRET: parsed.data.REPORTS_CRON_SECRET,
-  INTERNAL_HEALTH_TOKEN: parsed.data.INTERNAL_HEALTH_TOKEN,
-  REPORTS_CRON_BASE_URL: parsed.data.REPORTS_CRON_BASE_URL,
-  ARCHIVE_DIR: parsed.data.ARCHIVE_DIR ?? "./archives",
-  SMTP: parsed.data.SMTP_ADDRESS && parsed.data.SMTP_USERNAME && parsed.data.SMTP_PASSWORD
-    ? {
-        host: parsed.data.SMTP_ADDRESS,
-        port: parsed.data.SMTP_PORT ?? 465,
-        domain: parsed.data.SMTP_DOMAIN,
-        username: parsed.data.SMTP_USERNAME,
-        password: parsed.data.SMTP_PASSWORD,
-        tls: (parsed.data.SMTP_TLS ?? "true").toLowerCase() === "true",
-        starttls: (parsed.data.SMTP_ENABLE_STARTTLS_AUTO ?? "false").toLowerCase() === "true",
-        auth: parsed.data.SMTP_AUTHENTICATION ?? "login",
-        from: parsed.data.MAILER_SENDER_EMAIL ?? "no-reply@example.com",
-      }
-    : null,
-}
diff --git a/src/lib/invite-policies.ts b/src/lib/invite-policies.ts
deleted file mode 100644
index 9752da2..0000000
--- a/src/lib/invite-policies.ts
+++ /dev/null
@@ -1,27 +0,0 @@
-export const INVITE_REACTIVATION_WINDOW_DAYS = 7
-export const INVITE_REACTIVATION_WINDOW_MS = INVITE_REACTIVATION_WINDOW_DAYS * 24 * 60 * 60 * 1000
-
-function normalizeRevokedAt(value: Date | string | null | undefined) {
-  if (!value) return null
-  if (value instanceof Date) return value
-  const parsed = new Date(value)
-  return Number.isNaN(parsed.getTime()) ? null : parsed
-}
-
-export function isWithinInviteReactivationWindow(
-  revokedAt: Date | string | null | undefined,
-  reference: Date = new Date()
-) {
-  const timestamp = normalizeRevokedAt(revokedAt)
-  if (!timestamp) return false
-  return reference.getTime() - timestamp.getTime() <= INVITE_REACTIVATION_WINDOW_MS
-}
-
-export function canReactivateInvite(
-  invite: { status: string | null | undefined; revokedAt: Date | string | null | undefined },
-  reference: Date = new Date()
-) {
-  if ((invite.status ?? "").toLowerCase() !== "revoked") return false
-  return isWithinInviteReactivationWindow(invite.revokedAt, reference)
-}
-
diff --git a/src/lib/mappers/ticket.ts b/src/lib/mappers/ticket.ts
deleted file mode 100644
index 3fdd655..0000000
--- a/src/lib/mappers/ticket.ts
+++ /dev/null
@@ -1,463 +0,0 @@
-import { z } from "zod";
-import { ticketSchema, ticketStatusSchema, ticketWithDetailsSchema } from "@/lib/schemas/ticket";
-
-type NormalizedTicketStatus = z.infer<typeof ticketStatusSchema>;
-
-const STATUS_MAP: Record<string, NormalizedTicketStatus> = {
-  NEW: "PENDING",
-  PENDING: "PENDING",
-  OPEN: "AWAITING_ATTENDANCE",
-  AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
-  ON_HOLD: "PAUSED",
-  PAUSED: "PAUSED",
-  RESOLVED: "RESOLVED",
-  CLOSED: "RESOLVED",
-};
-
-function normalizeTicketStatus(status: unknown): NormalizedTicketStatus {
-  if (typeof status !== "string") return "PENDING";
-  const normalized = STATUS_MAP[status.toUpperCase()];
-  return normalized ?? "PENDING";
-}
-
-const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/;
-
-function normalizeCustomFieldDateValue(raw: unknown): string | null {
-  if (raw === null || raw === undefined) {
-    return null;
-  }
-  if (typeof raw === "string") {
-    const trimmed = raw.trim();
-    if (!trimmed) return null;
-    if (DATE_ONLY_REGEX.test(trimmed)) {
-      return trimmed;
-    }
-    const parsed = new Date(trimmed);
-    if (Number.isNaN(parsed.getTime())) {
-      return null;
-    }
-    return parsed.toISOString().slice(0, 10);
-  }
-  const date =
-    raw instanceof Date
-      ? raw
-      : typeof raw === "number"
-        ? new Date(raw)
-        : null;
-  if (!date || Number.isNaN(date.getTime())) {
-    return null;
-  }
-  return date.toISOString().slice(0, 10);
-}
-
-// Server shapes: datas como number (epoch ms) e alguns nullables
-// Relaxamos email/urls no shape do servidor para evitar que payloads parciais quebrem o app.
-const serverUserSchema = z.object({
-  id: z.string(),
-  name: z.string(),
-  email: z.string().optional(),
-  avatarUrl: z.string().optional(),
-  teams: z.array(z.string()).optional(),
-});
-
-const serverMachineSummarySchema = z.object({
-  id: z.string().nullable().optional(),
-  hostname: z.string().nullable().optional(),
-  persona: z.string().nullable().optional(),
-  assignedUserName: z.string().nullable().optional(),
-  assignedUserEmail: z.string().nullable().optional(),
-  status: z.string().nullable().optional(),
-});
-
-const serverTicketSchema = z.object({
-  id: z.string(),
-  reference: z.number(),
-  tenantId: z.string(),
-  subject: z.string(),
-  summary: z.string().optional().nullable(),
-  status: z.string(),
-  priority: z.string(),
-  channel: z.string(),
-  queue: z.string().nullable(),
-  formTemplate: z.string().nullable().optional(),
-  formTemplateLabel: z.string().nullable().optional(),
-  checklist: z
-    .array(
-      z.object({
-        id: z.string(),
-        text: z.string(),
-        description: z.string().optional(),
-        type: z.enum(["checkbox", "question"]).optional(),
-        options: z.array(z.string()).optional(),
-        answer: z.string().optional(),
-        done: z.boolean(),
-        required: z.boolean().optional(),
-        templateId: z.string().optional(),
-        templateItemId: z.string().optional(),
-        templateDescription: z.string().optional(),
-        createdAt: z.number().optional(),
-        createdBy: z.string().optional(),
-        doneAt: z.number().optional(),
-        doneBy: z.string().optional(),
-      }),
-    )
-    .optional(),
-  requester: serverUserSchema,
-  assignee: serverUserSchema.nullable(),
-  company: z
-    .object({ id: z.string(), name: z.string(), isAvulso: z.boolean().optional() })
-    .optional()
-    .nullable(),
-  machine: serverMachineSummarySchema.optional().nullable(),
-  slaPolicy: z.any().nullable().optional(),
-  slaSnapshot: z
-    .object({
-      categoryId: z.any().optional(),
-      categoryName: z.string().optional(),
-      priority: z.string().optional(),
-      responseTargetMinutes: z.number().optional().nullable(),
-      responseMode: z.string().optional(),
-      solutionTargetMinutes: z.number().optional().nullable(),
-      solutionMode: z.string().optional(),
-      alertThreshold: z.number().optional(),
-      pauseStatuses: z.array(z.string()).optional(),
-    })
-    .nullable()
-    .optional(),
-  slaResponseDueAt: z.number().nullable().optional(),
-  slaSolutionDueAt: z.number().nullable().optional(),
-  slaResponseStatus: z.string().nullable().optional(),
-  slaSolutionStatus: z.string().nullable().optional(),
-  slaPausedAt: z.number().nullable().optional(),
-  slaPausedBy: z.string().nullable().optional(),
-  slaPausedMs: z.number().nullable().optional(),
-  dueAt: z.number().nullable().optional(),
-  visitStatus: z.string().nullable().optional(),
-  visitPerformedAt: z.number().nullable().optional(),
-  firstResponseAt: z.number().nullable().optional(),
-  resolvedAt: z.number().nullable().optional(),
-  closedAt: z.number().nullable().optional(),
-  reopenDeadline: z.number().nullable().optional(),
-  reopenWindowDays: z.number().nullable().optional(),
-  reopenedAt: z.number().nullable().optional(),
-  updatedAt: z.number(),
-  createdAt: z.number(),
-  tags: z.array(z.string()).default([]).optional(),
-  lastTimelineEntry: z.string().nullable().optional(),
-  metrics: z.any().nullable().optional(),
-  csatScore: z.number().nullable().optional(),
-  csatMaxScore: z.number().nullable().optional(),
-  csatComment: z.string().nullable().optional(),
-  csatRatedAt: z.number().nullable().optional(),
-  csatRatedBy: z.string().nullable().optional(),
-  category: z
-    .object({
-      id: z.string(),
-      name: z.string(),
-    })
-    .nullable()
-    .optional(),
-  subcategory: z
-    .object({
-      id: z.string(),
-      name: z.string(),
-      categoryId: z.string().optional(),
-    })
-    .nullable()
-    .optional(),
-  workSummary: z
-    .object({
-      totalWorkedMs: z.number(),
-      internalWorkedMs: z.number().optional(),
-      externalWorkedMs: z.number().optional(),
-      serverNow: z.number().optional(),
-      activeSession: z
-        .object({
-          id: z.string(),
-          agentId: z.string(),
-          startedAt: z.number(),
-        })
-        .nullable(),
-      perAgentTotals: z
-        .array(
-          z.object({
-            agentId: z.string(),
-            agentName: z.string().nullable().optional(),
-            agentEmail: z.string().nullable().optional(),
-            avatarUrl: z.string().nullable().optional(),
-            totalWorkedMs: z.number(),
-            internalWorkedMs: z.number().optional(),
-            externalWorkedMs: z.number().optional(),
-          }),
-        )
-        .optional(),
-    })
-    .nullable()
-    .optional(),
-});
-
-const serverAttachmentSchema = z.object({
-  id: z.any(),
-  name: z.string(),
-  size: z.number().optional(),
-  url: z.string().url().optional(),
-});
-
-const serverCommentSchema = z.object({
-  id: z.string(),
-  author: serverUserSchema,
-  visibility: z.string(),
-  body: z.string(),
-  attachments: z.array(serverAttachmentSchema).default([]).optional(),
-  createdAt: z.number(),
-  updatedAt: z.number(),
-});
-
-const serverEventSchema = z.object({
-  id: z.string(),
-  type: z.string(),
-  payload: z.any().optional(),
-  createdAt: z.number(),
-});
-
-const serverCustomFieldValueSchema = z.object({
-  label: z.string(),
-  type: z.string(),
-  value: z.any().optional(),
-  displayValue: z.string().optional(),
-});
-
-const serverTicketWithDetailsSchema = serverTicketSchema.extend({
-  description: z.string().optional().nullable(),
-  customFields: z.record(z.string(), serverCustomFieldValueSchema).optional(),
-  timeline: z.array(serverEventSchema),
-  comments: z.array(serverCommentSchema),
-  company: z
-    .object({ id: z.string(), name: z.string(), isAvulso: z.boolean().optional() })
-    .optional()
-    .nullable(),
-});
-
-export function mapTicketFromServer(input: unknown) {
-  const {
-    csatScore,
-    csatMaxScore,
-    csatComment,
-    csatRatedAt,
-    csatRatedBy,
-    ...base
-  } = serverTicketSchema.parse(input);
-  const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
-  const checklist = (s.checklist ?? []).map((item) => ({
-    ...item,
-    required: item.required ?? true,
-  }));
-  const slaSnapshot = s.slaSnapshot
-    ? {
-        categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
-        categoryName: s.slaSnapshot.categoryName ?? undefined,
-        priority: s.slaSnapshot.priority ?? "",
-        responseTargetMinutes: s.slaSnapshot.responseTargetMinutes ?? null,
-        responseMode: (s.slaSnapshot.responseMode ?? "calendar") as "business" | "calendar",
-        solutionTargetMinutes: s.slaSnapshot.solutionTargetMinutes ?? null,
-        solutionMode: (s.slaSnapshot.solutionMode ?? "calendar") as "business" | "calendar",
-        alertThreshold: typeof s.slaSnapshot.alertThreshold === "number" ? s.slaSnapshot.alertThreshold : null,
-        pauseStatuses: s.slaSnapshot.pauseStatuses ?? [],
-      }
-    : null;
-  const ui = {
-    ...base,
-    status: normalizeTicketStatus(s.status),
-    checklist,
-    company: s.company
-      ? { id: s.company.id, name: s.company.name, isAvulso: s.company.isAvulso ?? false }
-      : undefined,
-    machine: s.machine
-      ? {
-          id: s.machine.id ?? null,
-          hostname: s.machine.hostname ?? null,
-          persona: s.machine.persona ?? null,
-          assignedUserName: s.machine.assignedUserName ?? null,
-          assignedUserEmail: s.machine.assignedUserEmail ?? null,
-          status: s.machine.status ?? null,
-        }
-      : null,
-    category: s.category ?? undefined,
-    subcategory: s.subcategory ?? undefined,
-    lastTimelineEntry: s.lastTimelineEntry ?? undefined,
-    updatedAt: new Date(s.updatedAt),
-    createdAt: new Date(s.createdAt),
-    dueAt: s.dueAt ? new Date(s.dueAt) : null,
-    firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
-    resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
-    closedAt: s.closedAt ? new Date(s.closedAt) : null,
-    reopenDeadline: typeof s.reopenDeadline === "number" ? s.reopenDeadline : null,
-    reopenWindowDays: typeof s.reopenWindowDays === "number" ? s.reopenWindowDays : null,
-    reopenedAt: typeof s.reopenedAt === "number" ? s.reopenedAt : null,
-    csatScore: typeof csatScore === "number" ? csatScore : null,
-    csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
-    csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,
-    csatRatedAt: csatRatedAt ? new Date(csatRatedAt) : null,
-    csatRatedBy: csatRatedBy ?? null,
-    formTemplateLabel: base.formTemplateLabel ?? null,
-    slaSnapshot,
-    slaResponseDueAt: s.slaResponseDueAt ? new Date(s.slaResponseDueAt) : null,
-    slaSolutionDueAt: s.slaSolutionDueAt ? new Date(s.slaSolutionDueAt) : null,
-    slaResponseStatus: typeof s.slaResponseStatus === "string" ? (s.slaResponseStatus as string) : null,
-    slaSolutionStatus: typeof s.slaSolutionStatus === "string" ? (s.slaSolutionStatus as string) : null,
-    slaPausedAt: s.slaPausedAt ? new Date(s.slaPausedAt) : null,
-    slaPausedBy: s.slaPausedBy ?? null,
-    slaPausedMs: typeof s.slaPausedMs === "number" ? s.slaPausedMs : null,
-    visitStatus: typeof s.visitStatus === "string" ? s.visitStatus : null,
-    visitPerformedAt: s.visitPerformedAt ? new Date(s.visitPerformedAt) : null,
-    workSummary: s.workSummary
-      ? {
-          totalWorkedMs: s.workSummary.totalWorkedMs,
-          internalWorkedMs: s.workSummary.internalWorkedMs ?? 0,
-          externalWorkedMs: s.workSummary.externalWorkedMs ?? 0,
-          serverNow: s.workSummary.serverNow,
-          activeSession: s.workSummary.activeSession
-            ? {
-                ...s.workSummary.activeSession,
-                startedAt: new Date(s.workSummary.activeSession.startedAt),
-              }
-            : null,
-          perAgentTotals: (s.workSummary.perAgentTotals ?? []).map((item) => ({
-            agentId: item.agentId,
-            agentName: item.agentName ?? null,
-            agentEmail: item.agentEmail ?? null,
-            avatarUrl: item.avatarUrl ?? null,
-            totalWorkedMs: item.totalWorkedMs,
-            internalWorkedMs: item.internalWorkedMs ?? 0,
-            externalWorkedMs: item.externalWorkedMs ?? 0,
-          })),
-        }
-      : undefined,
-  };
-  return ui as unknown as z.infer<typeof ticketSchema>;
-}
-
-export function mapTicketsFromServerList(arr: unknown[]) {
-  return arr.map(mapTicketFromServer);
-}
-
-export function mapTicketWithDetailsFromServer(input: unknown) {
-  const {
-    csatScore,
-    csatMaxScore,
-    csatComment,
-    csatRatedAt,
-    csatRatedBy,
-    ...base
-  } = serverTicketWithDetailsSchema.parse(input);
-  const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
-  const checklist = (s.checklist ?? []).map((item) => ({
-    ...item,
-    required: item.required ?? true,
-  }));
-  const slaSnapshot = s.slaSnapshot
-    ? {
-        categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
-        categoryName: s.slaSnapshot.categoryName ?? undefined,
-        priority: s.slaSnapshot.priority ?? "",
-        responseTargetMinutes: s.slaSnapshot.responseTargetMinutes ?? null,
-        responseMode: (s.slaSnapshot.responseMode ?? "calendar") as "business" | "calendar",
-        solutionTargetMinutes: s.slaSnapshot.solutionTargetMinutes ?? null,
-        solutionMode: (s.slaSnapshot.solutionMode ?? "calendar") as "business" | "calendar",
-        alertThreshold: typeof s.slaSnapshot.alertThreshold === "number" ? s.slaSnapshot.alertThreshold : null,
-        pauseStatuses: s.slaSnapshot.pauseStatuses ?? [],
-      }
-    : null;
-  const customFields = Object.entries(s.customFields ?? {}).reduce<
-    Record<string, { label: string; type: string; value?: unknown; displayValue?: string }>
-  >(
-    (acc, [key, value]) => {
-      let parsedValue: unknown = value.value;
-      if (value.type === "date") {
-        parsedValue = normalizeCustomFieldDateValue(value.value) ?? value.value;
-      }
-      acc[key] = {
-        label: value.label,
-        type: value.type,
-        value: parsedValue,
-        displayValue: value.displayValue,
-      };
-      return acc;
-    },
-    {}
-  );
-  const ui = {
-    ...base,
-    customFields,
-    status: normalizeTicketStatus(base.status),
-    checklist,
-    category: base.category ?? undefined,
-    subcategory: base.subcategory ?? undefined,
-    lastTimelineEntry: base.lastTimelineEntry ?? undefined,
-    updatedAt: new Date(base.updatedAt),
-    createdAt: new Date(base.createdAt),
-    dueAt: base.dueAt ? new Date(base.dueAt) : null,
-    visitStatus: typeof base.visitStatus === "string" ? base.visitStatus : null,
-    visitPerformedAt: base.visitPerformedAt ? new Date(base.visitPerformedAt) : null,
-    firstResponseAt: base.firstResponseAt ? new Date(base.firstResponseAt) : null,
-    resolvedAt: base.resolvedAt ? new Date(base.resolvedAt) : null,
-    closedAt: base.closedAt ? new Date(base.closedAt) : null,
-    reopenDeadline: typeof base.reopenDeadline === "number" ? base.reopenDeadline : null,
-    reopenWindowDays: typeof base.reopenWindowDays === "number" ? base.reopenWindowDays : null,
-    reopenedAt: typeof base.reopenedAt === "number" ? base.reopenedAt : null,
-    csatScore: typeof csatScore === "number" ? csatScore : null,
-    csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
-    csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,
-    csatRatedAt: csatRatedAt ? new Date(csatRatedAt) : null,
-    csatRatedBy: csatRatedBy ?? null,
-    company: base.company ? { id: base.company.id, name: base.company.name, isAvulso: base.company.isAvulso ?? false } : undefined,
-    machine: base.machine
-      ? {
-          id: base.machine.id ?? null,
-          hostname: base.machine.hostname ?? null,
-          persona: base.machine.persona ?? null,
-          assignedUserName: base.machine.assignedUserName ?? null,
-          assignedUserEmail: base.machine.assignedUserEmail ?? null,
-          status: base.machine.status ?? null,
-        }
-      : null,
-    slaSnapshot,
-    slaResponseDueAt: base.slaResponseDueAt ? new Date(base.slaResponseDueAt) : null,
-    slaSolutionDueAt: base.slaSolutionDueAt ? new Date(base.slaSolutionDueAt) : null,
-    slaResponseStatus: typeof base.slaResponseStatus === "string" ? (base.slaResponseStatus as string) : null,
-    slaSolutionStatus: typeof base.slaSolutionStatus === "string" ? (base.slaSolutionStatus as string) : null,
-    slaPausedAt: base.slaPausedAt ? new Date(base.slaPausedAt) : null,
-    slaPausedBy: base.slaPausedBy ?? null,
-    slaPausedMs: typeof base.slaPausedMs === "number" ? base.slaPausedMs : null,
-    timeline: base.timeline.map((e) => ({ ...e, createdAt: new Date(e.createdAt) })),
-    comments: base.comments.map((c) => ({
-      ...c,
-      createdAt: new Date(c.createdAt),
-      updatedAt: new Date(c.updatedAt),
-    })),
-    workSummary: base.workSummary
-      ? {
-          totalWorkedMs: base.workSummary.totalWorkedMs,
-          internalWorkedMs: base.workSummary.internalWorkedMs ?? 0,
-          externalWorkedMs: base.workSummary.externalWorkedMs ?? 0,
-          serverNow: base.workSummary.serverNow,
-          activeSession: base.workSummary.activeSession
-            ? {
-                ...base.workSummary.activeSession,
-                startedAt: new Date(base.workSummary.activeSession.startedAt),
-              }
-            : null,
-          perAgentTotals: (base.workSummary.perAgentTotals ?? []).map((item) => ({
-            agentId: item.agentId,
-            agentName: item.agentName ?? null,
-            agentEmail: item.agentEmail ?? null,
-            avatarUrl: item.avatarUrl ?? null,
-            totalWorkedMs: item.totalWorkedMs,
-            internalWorkedMs: item.internalWorkedMs ?? 0,
-            externalWorkedMs: item.externalWorkedMs ?? 0,
-          })),
-        }
-      : undefined,
-  };
-  return ui as unknown as z.infer<typeof ticketWithDetailsSchema>;
-}
diff --git a/src/lib/performance-measure-polyfill.ts b/src/lib/performance-measure-polyfill.ts
deleted file mode 100644
index 3b1040f..0000000
--- a/src/lib/performance-measure-polyfill.ts
+++ /dev/null
@@ -1,59 +0,0 @@
-declare global {
-  var __performanceMeasurePatched: boolean | undefined
-}
-
-function isNegativeTimestampError(error: unknown): boolean {
-  if (!(error instanceof Error)) return false
-  return error.message.toLowerCase().includes("cannot have a negative time stamp")
-}
-
-export function ensurePerformanceMeasurePatched() {
-  if (typeof performance === "undefined" || typeof performance.measure !== "function") {
-    return
-  }
-
-  if (globalThis.__performanceMeasurePatched) {
-    return
-  }
-
-  const originalMeasure = performance.measure.bind(performance)
-  performance.measure = ((name: string, startOrOptions?: string | PerformanceMeasureOptions, endMark?: string) => {
-    try {
-      return originalMeasure(name, startOrOptions as string | PerformanceMeasureOptions, endMark)
-    } catch (error) {
-      if (!isNegativeTimestampError(error)) {
-        throw error
-      }
-
-      if (typeof startOrOptions === "object" && startOrOptions) {
-        const safeOptions: PerformanceMeasureOptions = {
-          ...startOrOptions,
-          start: 0,
-        }
-        try {
-          return originalMeasure(name, safeOptions, endMark)
-        } catch {
-          return undefined
-        }
-      } else if (typeof startOrOptions === "string") {
-        try {
-          return originalMeasure(
-            name,
-            {
-              start: 0,
-            },
-            endMark
-          )
-        } catch {
-          return undefined
-        }
-      }
-
-      // swallow invalid marks when start/end names are missing
-      return undefined
-    }
-  }) as typeof performance.measure
-  globalThis.__performanceMeasurePatched = true
-}
-
-ensurePerformanceMeasurePatched()
diff --git a/src/lib/prisma.ts b/src/lib/prisma.ts
deleted file mode 100644
index c30cbd8..0000000
--- a/src/lib/prisma.ts
+++ /dev/null
@@ -1,61 +0,0 @@
-import { Pool } from "pg"
-import { PrismaPg } from "@prisma/adapter-pg"
-import { PrismaClient } from "@/generated/prisma/client"
-
-type PrismaClientInstance = InstanceType<typeof PrismaClient>
-type TransactionCallback = Extract<
-  Parameters<PrismaClientInstance["$transaction"]>[0],
-  (tx: PrismaClientInstance) => Promise<unknown>
->
-export type PrismaTransactionClient = TransactionCallback extends (tx: infer Client) => Promise<unknown>
-  ? Client
-  : never
-export type PrismaDelegateClient = PrismaClientInstance
-
-declare global {
-  var prisma: PrismaClientInstance | undefined
-  var pgPool: Pool | undefined
-}
-
-// PostgreSQL connection - requires DATABASE_URL environment variable
-const databaseUrl = process.env.DATABASE_URL
-
-if (!databaseUrl) {
-  throw new Error("DATABASE_URL environment variable is required for PostgreSQL connection")
-}
-
-// Create PostgreSQL connection pool (reused in development to prevent connection exhaustion)
-const pool = global.pgPool ?? new Pool({
-  connectionString: databaseUrl,
-})
-
-// Create Prisma adapter with the pg pool
-const adapter = new PrismaPg(pool)
-
-// Create Prisma client with the adapter
-export const prisma = global.prisma ?? new PrismaClient({ adapter })
-
-if (process.env.NODE_ENV !== "production") {
-  global.prisma = prisma
-  global.pgPool = pool
-  console.log("[prisma] Using PostgreSQL database with pg adapter")
-}
-
-export * from "@/generated/prisma/client"
-
-type PrismaKnownErrorLike = {
-  code?: string
-  meta?: Record<string, unknown>
-  message?: string
-}
-
-export function asPrismaKnownError(error: unknown): PrismaKnownErrorLike | null {
-  if (!error || typeof error !== "object") {
-    return null
-  }
-  const candidate = error as PrismaKnownErrorLike
-  if (typeof candidate.code !== "string") {
-    return null
-  }
-  return candidate
-}
diff --git a/src/lib/report-definitions.ts b/src/lib/report-definitions.ts
deleted file mode 100644
index 5a45b72..0000000
--- a/src/lib/report-definitions.ts
+++ /dev/null
@@ -1,27 +0,0 @@
-export type ReportExportKey = "hours" | "backlog" | "sla" | "csat" | "tickets-by-channel"
-
-export const REPORT_EXPORT_DEFINITIONS: Record<
-  ReportExportKey,
-  { label: string; description: string }
-> = {
-  hours: {
-    label: "Horas por cliente",
-    description: "Comparativo de horas internas/externas por empresa",
-  },
-  backlog: {
-    label: "Backlog geral",
-    description: "Distribuição por status, prioridade e fila",
-  },
-  sla: {
-    label: "Produtividade & SLA",
-    description: "Métricas de resposta, resolução e filas em atraso",
-  },
-  csat: {
-    label: "Satisfação (CSAT)",
-    description: "Notas médias, distribuição e respostas recentes",
-  },
-  "tickets-by-channel": {
-    label: "Tickets por canal",
-    description: "Evolução diária de criação por canal de entrada",
-  },
-}
diff --git a/src/lib/retention.ts b/src/lib/retention.ts
deleted file mode 100644
index 2c5c229..0000000
--- a/src/lib/retention.ts
+++ /dev/null
@@ -1,40 +0,0 @@
-export type RetentionPolicy = {
-  tickets: {
-    retention: "infinite"
-    notes: string
-  }
-  machineTelemetry: {
-    inventoryDays: number
-    metricsDays: number
-    alertsDays: number
-  }
-  reportExports: {
-    runsDays: number
-    artifactsDays: number
-  }
-}
-
-export const RETENTION_POLICY: RetentionPolicy = {
-  tickets: {
-    retention: "infinite",
-    notes: "Nao apagar tickets automaticamente; arquivar antes de mover para storage frio.",
-  },
-  machineTelemetry: {
-    inventoryDays: 90,
-    metricsDays: 90,
-    alertsDays: 180,
-  },
-  reportExports: {
-    runsDays: 30,
-    artifactsDays: 30,
-  },
-}
-
-export const RETENTION_STRATEGY = {
-  cleanupMode: "manual-or-lazy" as const,
-  cleanupBatchSize: 500,
-  archivalPlan:
-    "Arquivar dados frios (telemetria/tickets antigos) em storage barato antes de qualquer remocao definitiva.",
-  notes:
-    "Sem cron de limpeza ativa; usar verificacoes manuais ou GC preguiçoso acionado por handlers de alto volume.",
-}
diff --git a/src/lib/schemas/company.ts b/src/lib/schemas/company.ts
deleted file mode 100644
index 06e7c8c..0000000
--- a/src/lib/schemas/company.ts
+++ /dev/null
@@ -1,442 +0,0 @@
-import { z } from "zod"
-
-export const BRAZILIAN_UF = [
-  { value: "AC", label: "Acre" },
-  { value: "AL", label: "Alagoas" },
-  { value: "AP", label: "Amapá" },
-  { value: "AM", label: "Amazonas" },
-  { value: "BA", label: "Bahia" },
-  { value: "CE", label: "Ceará" },
-  { value: "DF", label: "Distrito Federal" },
-  { value: "ES", label: "Espírito Santo" },
-  { value: "GO", label: "Goiás" },
-  { value: "MA", label: "Maranhão" },
-  { value: "MT", label: "Mato Grosso" },
-  { value: "MS", label: "Mato Grosso do Sul" },
-  { value: "MG", label: "Minas Gerais" },
-  { value: "PA", label: "Pará" },
-  { value: "PB", label: "Paraíba" },
-  { value: "PR", label: "Paraná" },
-  { value: "PE", label: "Pernambuco" },
-  { value: "PI", label: "Piauí" },
-  { value: "RJ", label: "Rio de Janeiro" },
-  { value: "RN", label: "Rio Grande do Norte" },
-  { value: "RS", label: "Rio Grande do Sul" },
-  { value: "RO", label: "Rondônia" },
-  { value: "RR", label: "Roraima" },
-  { value: "SC", label: "Santa Catarina" },
-  { value: "SP", label: "São Paulo" },
-  { value: "SE", label: "Sergipe" },
-  { value: "TO", label: "Tocantins" },
-] as const
-
-export const COMPANY_STATE_REGISTRATION_TYPES = [
-  { value: "standard", label: "Inscrição estadual" },
-  { value: "exempt", label: "Isento" },
-  { value: "simples", label: "Simples Nacional" },
-] as const
-
-export const COMPANY_CONTACT_ROLES = [
-  { value: "financeiro", label: "Financeiro" },
-  { value: "decisor", label: "Decisor" },
-  { value: "ti", label: "TI" },
-  { value: "juridico", label: "Jurídico" },
-  { value: "compras", label: "Compras" },
-  { value: "usuario_chave", label: "Usuário-chave" },
-  { value: "outro", label: "Outro" },
-] as const
-
-export const COMPANY_CONTACT_PREFERENCES = [
-  { value: "email", label: "E-mail" },
-  { value: "phone", label: "Telefone" },
-  { value: "whatsapp", label: "WhatsApp" },
-  { value: "business_hours", label: "Horário comercial" },
-] as const
-
-export const COMPANY_LOCATION_TYPES = [
-  { value: "matrix", label: "Matriz" },
-  { value: "branch", label: "Filial" },
-  { value: "data_center", label: "Data Center" },
-  { value: "home_office", label: "Home Office" },
-  { value: "other", label: "Outro" },
-] as const
-
-export const COMPANY_CONTRACT_TYPES = [
-  { value: "monthly", label: "Mensalidade" },
-  { value: "time_bank", label: "Banco de horas" },
-  { value: "per_ticket", label: "Por chamado" },
-  { value: "project", label: "Projetos" },
-] as const
-
-export const COMPANY_CONTRACT_SCOPES = [
-  "suporte_m365",
-  "endpoints",
-  "rede",
-  "servidores",
-  "backup",
-  "email",
-  "impressoras",
-  "seguranca",
-] as const
-
-export const COMPANY_CRITICALITY_LEVELS = [
-  { value: "low", label: "Baixa" },
-  { value: "medium", label: "Média" },
-  { value: "high", label: "Alta" },
-] as const
-
-export const COMPANY_REGULATION_OPTIONS = [
-  { value: "lgpd_critical", label: "LGPD crítico" },
-  { value: "finance", label: "Financeiro" },
-  { value: "health", label: "Saúde" },
-  { value: "public", label: "Setor público" },
-  { value: "education", label: "Educação" },
-  { value: "custom", label: "Outro" },
-] as const
-
-export const SLA_SEVERITY_LEVELS = ["P1", "P2", "P3", "P4"] as const
-
-const daySchema = z.enum(["mon", "tue", "wed", "thu", "fri", "sat", "sun"])
-const ufSchema = z.enum(BRAZILIAN_UF.map((item) => item.value) as [string, ...string[]])
-const stateRegistrationTypeSchema = z.enum(
-  COMPANY_STATE_REGISTRATION_TYPES.map((item) => item.value) as [string, ...string[]]
-)
-const contactRoleSchema = z.enum(
-  COMPANY_CONTACT_ROLES.map((item) => item.value) as [string, ...string[]]
-)
-const contactPreferenceSchema = z.enum(
-  COMPANY_CONTACT_PREFERENCES.map((item) => item.value) as [string, ...string[]]
-)
-const locationTypeSchema = z.enum(
-  COMPANY_LOCATION_TYPES.map((item) => item.value) as [string, ...string[]]
-)
-const contractTypeSchema = z.enum(
-  COMPANY_CONTRACT_TYPES.map((item) => item.value) as [string, ...string[]]
-)
-const contractScopeSchema = z.enum(COMPANY_CONTRACT_SCOPES)
-const criticalitySchema = z.enum(
-  COMPANY_CRITICALITY_LEVELS.map((item) => item.value) as [string, ...string[]]
-)
-const regulationSchema = z.enum(
-  COMPANY_REGULATION_OPTIONS.map((item) => item.value) as [string, ...string[]]
-)
-const severitySchema = z.enum(SLA_SEVERITY_LEVELS)
-
-const phoneRegex = /^[0-9()+\s-]{8,20}$/
-const timeRegex = /^\d{2}:\d{2}$/
-const dateRegex = /^\d{4}-\d{2}-\d{2}$/
-const cnpjDigitsRegex = /^\d{14}$/
-const cepRegex = /^\d{5}-?\d{3}$/
-const domainRegex =
-  /^(?:[a-z0-9](?:[a-z0-9-]{0,61}[a-z0-9])?\.)+[a-z0-9][a-z0-9-]{1,61}[a-z0-9]$/i
-
-const optionalString = z
-  .string()
-  .trim()
-  .transform((value) => (value.length === 0 ? null : value))
-  .nullable()
-  .optional()
-
-const monetarySchema = z
-  .union([z.number(), z.string()])
-  .transform((value) => {
-    if (typeof value === "number") return value
-    const normalized = value.replace(/\./g, "").replace(",", ".")
-    const parsed = Number(normalized)
-    return Number.isFinite(parsed) ? parsed : null
-  })
-  .nullable()
-
-const servicePeriodSchema = z.object({
-  days: z.array(daySchema).min(1, "Informe ao menos um dia"),
-  start: z
-    .string()
-    .regex(timeRegex, "Use o formato HH:MM"),
-  end: z
-    .string()
-    .regex(timeRegex, "Use o formato HH:MM"),
-})
-
-export const businessHoursSchema = z
-  .object({
-    mode: z.enum(["business", "twentyfour", "custom"]).default("business"),
-    timezone: z.string().min(3).default("America/Sao_Paulo"),
-    periods: z.array(servicePeriodSchema).default([]),
-  })
-  .refine(
-    (value) => {
-      if (value.mode === "twentyfour") return true
-      return value.periods.length > 0
-    },
-    { message: "Defina pelo menos um período", path: ["periods"] }
-  )
-
-const addressSchema = z
-  .object({
-    street: z.string().min(3, "Informe a rua"),
-    number: z.string().min(1, "Informe o número"),
-    complement: optionalString,
-    district: z.string().min(2, "Informe o bairro"),
-    city: z.string().min(2, "Informe a cidade"),
-    state: ufSchema,
-    zip: z
-      .string()
-      .regex(cepRegex, "CEP inválido"),
-  })
-  .partial({
-    complement: true,
-  })
-
-const contactSchema = z.object({
-  id: z.string(),
-  fullName: z.string().min(3, "Nome obrigatório"),
-  email: z.string().email("E-mail inválido"),
-  phone: z
-    .string()
-    .regex(phoneRegex, "Telefone inválido")
-    .nullable()
-    .optional(),
-  whatsapp: z
-    .string()
-    .regex(phoneRegex, "WhatsApp inválido")
-    .nullable()
-    .optional(),
-  role: contactRoleSchema,
-  title: z.string().trim().nullable().optional(),
-  preference: z.array(contactPreferenceSchema).default([]),
-  canAuthorizeTickets: z.boolean().default(false),
-  canApproveCosts: z.boolean().default(false),
-  lgpdConsent: z.boolean().default(true),
-  notes: z.string().trim().nullable().optional(),
-})
-
-const locationSchema = z.object({
-  id: z.string(),
-  name: z.string().min(2, "Informe o nome da unidade"),
-  type: locationTypeSchema,
-  address: addressSchema.nullish(),
-  responsibleContactId: z.string().nullable().optional(),
-  serviceWindow: z
-    .object({
-      mode: z.enum(["inherit", "custom"]).default("inherit"),
-      periods: z.array(servicePeriodSchema).default([]),
-    })
-    .refine(
-      (value) => (value.mode === "inherit" ? true : value.periods.length > 0),
-      { message: "Defina períodos personalizados", path: ["periods"] }
-    ),
-  notes: z.string().trim().nullable().optional(),
-})
-
-const contractSchema = z.object({
-  id: z.string(),
-  contractType: contractTypeSchema,
-  planSku: z.string().trim().nullable().optional(),
-  startDate: z
-    .string()
-    .regex(dateRegex, "Formato AAAA-MM-DD")
-    .nullable()
-    .optional(),
-  endDate: z
-    .string()
-    .regex(dateRegex, "Formato AAAA-MM-DD")
-    .nullable()
-    .optional(),
-  renewalDate: z
-    .string()
-    .regex(dateRegex, "Formato AAAA-MM-DD")
-    .nullable()
-    .optional(),
-  scope: z.array(contractScopeSchema).default([]),
-  price: monetarySchema,
-  costCenter: z.string().trim().nullable().optional(),
-  criticality: criticalitySchema.default("medium"),
-  notes: z.string().trim().nullable().optional(),
-})
-
-const severityEntrySchema = z.object({
-  level: severitySchema,
-  responseMinutes: z
-    .number()
-    .int()
-    .min(0)
-    .default(60),
-  resolutionMinutes: z
-    .number()
-    .int()
-    .min(0)
-    .default(240),
-})
-
-const slaSchema = z.object({
-  calendar: z.enum(["24x7", "business", "custom"]).default("business"),
-  validChannels: z.array(z.string().min(3)).default([]),
-  holidays: z
-    .array(
-      z
-        .string()
-        .regex(dateRegex, "Formato AAAA-MM-DD")
-    )
-    .default([]),
-  severities: z
-    .array(severityEntrySchema)
-    .default([
-      { level: "P1", responseMinutes: 30, resolutionMinutes: 240 },
-      { level: "P2", responseMinutes: 60, resolutionMinutes: 480 },
-      { level: "P3", responseMinutes: 120, resolutionMinutes: 1440 },
-      { level: "P4", responseMinutes: 240, resolutionMinutes: 2880 },
-    ]),
-  serviceWindow: z
-    .object({
-      timezone: z.string().default("America/Sao_Paulo"),
-      periods: z.array(servicePeriodSchema).default([]),
-    })
-    .optional(),
-})
-
-const communicationChannelsSchema = z.object({
-  supportEmails: z.array(z.string().email()).default([]),
-  billingEmails: z.array(z.string().email()).default([]),
-  whatsappNumbers: z.array(z.string().regex(phoneRegex, "Telefone inválido")).default([]),
-  phones: z.array(z.string().regex(phoneRegex, "Telefone inválido")).default([]),
-  portals: z.array(z.string().url("URL inválida")).default([]),
-})
-
-const privacyPolicySchema = z.object({
-  accepted: z.boolean().default(false),
-  reference: z.string().url("URL inválida").nullable().optional(),
-  metadata: z.record(z.string(), z.unknown()).optional(),
-})
-
-const customFieldSchema = z.object({
-  id: z.string(),
-  key: z.string().min(1),
-  label: z.string().min(1),
-  type: z.enum(["text", "number", "boolean", "date", "url"]).default("text"),
-  value: z.union([z.string(), z.number(), z.boolean(), z.null()]).nullable(),
-})
-
-const domainSchema = z
-  .string()
-  .trim()
-  .toLowerCase()
-  .regex(domainRegex, "Domínio inválido")
-
-export const companyFormSchema = z.object({
-  tenantId: z.string(),
-  name: z.string().min(2, "Nome obrigatório"),
-  slug: z
-    .string()
-    .min(2, "Informe um apelido")
-    .regex(/^[a-z0-9-]+$/, "Use apenas letras minúsculas, números ou hífen"),
-  legalName: z.string().trim().nullable().optional(),
-  tradeName: z.string().trim().nullable().optional(),
-  cnpj: z
-    .string()
-    .regex(cnpjDigitsRegex, "CNPJ deve ter 14 dígitos")
-    .nullable()
-    .optional(),
-  stateRegistration: z.string().trim().nullable().optional(),
-  stateRegistrationType: stateRegistrationTypeSchema.nullish(),
-  primaryCnae: z.string().trim().nullable().optional(),
-  description: z.string().trim().nullable().optional(),
-  domain: domainSchema.nullable().optional(),
-  phone: z
-    .string()
-    .regex(phoneRegex, "Telefone inválido")
-    .nullable()
-    .optional(),
-  address: z.string().trim().nullable().optional(),
-  contractedHoursPerMonth: z.preprocess(
-    (val) => (val === "" || Number.isNaN(val) ? null : val),
-    z.number().min(0).nullable().optional()
-  ),
-  businessHours: businessHoursSchema.nullish(),
-  communicationChannels: communicationChannelsSchema.default({
-    supportEmails: [],
-    billingEmails: [],
-    whatsappNumbers: [],
-    phones: [],
-    portals: [],
-  }),
-  supportEmail: z.string().email().nullable().optional(),
-  billingEmail: z.string().email().nullable().optional(),
-  contactPreferences: z
-    .object({
-      defaultChannel: contactPreferenceSchema.nullable().optional(),
-      escalationNotes: z.string().trim().nullable().optional(),
-    })
-    .optional(),
-  clientDomains: z.array(domainSchema).default([]),
-  fiscalAddress: addressSchema.nullish(),
-  hasBranches: z.boolean().default(false),
-  regulatedEnvironments: z.array(regulationSchema).default([]),
-  privacyPolicy: privacyPolicySchema.default({
-    accepted: false,
-    reference: null,
-  }),
-  contacts: z.array(contactSchema).default([]),
-  locations: z.array(locationSchema).default([]),
-  contracts: z.array(contractSchema).default([]),
-  sla: slaSchema.nullish(),
-  tags: z.array(z.string().trim().min(1)).default([]),
-  customFields: z.array(customFieldSchema).default([]),
-  notes: z.string().trim().nullable().optional(),
-  isAvulso: z.boolean().default(false),
-  reopenWindowDays: z.preprocess(
-    (val) => (val === "" || Number.isNaN(val) ? null : val),
-    z.number().int().min(1).max(90).nullable().optional()
-  ),
-})
-
-export type CompanyFormValues = z.infer<typeof companyFormSchema>
-export type CompanyContact = z.infer<typeof contactSchema>
-export type CompanyLocation = z.infer<typeof locationSchema>
-export type CompanyContract = z.infer<typeof contractSchema>
-export type CompanySla = z.infer<typeof slaSchema>
-export type CompanyBusinessHours = z.infer<typeof businessHoursSchema>
-export type CompanyCommunicationChannels = z.infer<typeof communicationChannelsSchema>
-export type CompanyStateRegistrationTypeOption =
-  (typeof COMPANY_STATE_REGISTRATION_TYPES)[number]["value"]
-
-export const defaultBusinessHours: CompanyBusinessHours = {
-  mode: "business",
-  timezone: "America/Sao_Paulo",
-  periods: [
-    {
-      days: ["mon", "tue", "wed", "thu", "fri"],
-      start: "09:00",
-      end: "18:00",
-    },
-  ],
-}
-
-export const defaultSla: CompanySla = {
-  calendar: "business",
-  validChannels: [],
-  holidays: [],
-  severities: [
-    { level: "P1", responseMinutes: 30, resolutionMinutes: 240 },
-    { level: "P2", responseMinutes: 60, resolutionMinutes: 480 },
-    { level: "P3", responseMinutes: 120, resolutionMinutes: 1440 },
-    { level: "P4", responseMinutes: 240, resolutionMinutes: 2880 },
-  ],
-  serviceWindow: {
-    timezone: "America/Sao_Paulo",
-    periods: [
-      {
-        days: ["mon", "tue", "wed", "thu", "fri"],
-        start: "09:00",
-        end: "18:00",
-      },
-    ],
-  },
-}
-
-export type CompanyFormPayload = CompanyFormValues
-
-export const companyInputSchema = companyFormSchema.extend({
-  tenantId: companyFormSchema.shape.tenantId.optional(),
-})
-
-export type CompanyInputPayload = z.infer<typeof companyInputSchema>
diff --git a/src/lib/sla-utils.ts b/src/lib/sla-utils.ts
deleted file mode 100644
index 81a63cd..0000000
--- a/src/lib/sla-utils.ts
+++ /dev/null
@@ -1,66 +0,0 @@
-import type { Ticket } from "@/lib/schemas/ticket"
-
-export type SlaTimerType = "response" | "solution"
-export type SlaDisplayStatus = "on_track" | "at_risk" | "breached" | "met" | "n/a"
-
-const DEFAULT_ALERT_THRESHOLD = 0.8
-
-export function getSlaDueDate(ticket: Ticket, type: SlaTimerType): Date | null {
-  if (type === "response") {
-    return ticket.slaResponseDueAt ?? null
-  }
-  return ticket.slaSolutionDueAt ?? ticket.dueAt ?? null
-}
-
-export function getSlaDisplayStatus(ticket: Ticket, type: SlaTimerType, now: Date = new Date()): SlaDisplayStatus {
-  const snapshot = ticket.slaSnapshot
-  const dueAt = getSlaDueDate(ticket, type)
-  const finalStatus = type === "response" ? ticket.slaResponseStatus : ticket.slaSolutionStatus
-
-  if (!snapshot || !dueAt) {
-    if (finalStatus === "met" || finalStatus === "breached") {
-      return finalStatus
-    }
-    return "n/a"
-  }
-
-  if (finalStatus === "met" || finalStatus === "breached") {
-    return finalStatus
-  }
-
-  const completedAt = type === "response" ? ticket.firstResponseAt : ticket.resolvedAt
-  if (completedAt) {
-    return completedAt.getTime() <= dueAt.getTime() ? "met" : "breached"
-  }
-
-  const elapsed = getEffectiveElapsedMs(ticket, now)
-  const total = dueAt.getTime() - ticket.createdAt.getTime()
-  if (total <= 0) {
-    return now.getTime() <= dueAt.getTime() ? "on_track" : "breached"
-  }
-
-  if (now.getTime() > dueAt.getTime()) {
-    return "breached"
-  }
-
-  const threshold = snapshot.alertThreshold ?? DEFAULT_ALERT_THRESHOLD
-  const ratio = elapsed / total
-  if (ratio >= 1) {
-    return "breached"
-  }
-  if (ratio >= threshold) {
-    return "at_risk"
-  }
-  return "on_track"
-}
-
-function getEffectiveElapsedMs(ticket: Ticket, now: Date) {
-  const pausedMs = ticket.slaPausedMs ?? 0
-  const pausedAt = ticket.slaPausedAt ?? null
-  const createdAt = ticket.createdAt instanceof Date ? ticket.createdAt : new Date(ticket.createdAt)
-  let elapsed = now.getTime() - createdAt.getTime() - pausedMs
-  if (pausedAt) {
-    elapsed -= now.getTime() - pausedAt.getTime()
-  }
-  return Math.max(0, elapsed)
-}
diff --git a/src/lib/slug.ts b/src/lib/slug.ts
deleted file mode 100644
index 445f446..0000000
--- a/src/lib/slug.ts
+++ /dev/null
@@ -1,17 +0,0 @@
-export function slugify(value: string): string {
-  const ascii = value
-    .normalize("NFD")
-    .replace(/[\u0300-\u036f]/g, "")
-    .replace(/[\u2013\u2014]/g, "-")
-  const sanitized = ascii.replace(/[^a-zA-Z0-9\s-]/g, "")
-  const hyphenized = sanitized.replace(/[_\s]+/g, "-").replace(/-+/g, "-")
-  return hyphenized.replace(/^-+|-+$/g, "").toLowerCase()
-}
-
-export function normalizeSlug(input?: string | null): string | undefined {
-  if (!input) return undefined
-  const trimmed = input.trim()
-  if (!trimmed) return undefined
-  const slug = slugify(trimmed)
-  return slug || undefined
-}
diff --git a/src/lib/ticket-custom-fields.ts b/src/lib/ticket-custom-fields.ts
deleted file mode 100644
index 3d676ec..0000000
--- a/src/lib/ticket-custom-fields.ts
+++ /dev/null
@@ -1,112 +0,0 @@
-import { format, parse } from "date-fns"
-import { ptBR } from "date-fns/locale"
-
-export type TicketCustomFieldRecord = Record<
-  string,
-  {
-    label: string
-    type: string
-    value?: unknown
-    displayValue?: string
-  }
->
-
-export type TicketCustomFieldEntry = {
-  key: string
-  label: string
-  type: string
-  value: unknown
-  displayValue?: string
-  formattedValue: string
-}
-
-function formatBoolean(value: unknown): string {
-  if (value === null || value === undefined) return "—"
-  return value === true || String(value).toLowerCase() === "true" ? "Sim" : "Não"
-}
-
-const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/
-
-function normalizeIsoDate(value: unknown): string | null {
-  if (value === null || value === undefined) return null
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    if (!trimmed) return null
-    if (DATE_ONLY_REGEX.test(trimmed)) {
-      return trimmed
-    }
-    const parsed = new Date(trimmed)
-    if (Number.isNaN(parsed.getTime())) {
-      return null
-    }
-    return parsed.toISOString().slice(0, 10)
-  }
-  const date =
-    value instanceof Date
-      ? value
-      : typeof value === "number" && Number.isFinite(value)
-        ? new Date(value)
-        : null
-  if (!date || Number.isNaN(date.getTime())) {
-    return null
-  }
-  return date.toISOString().slice(0, 10)
-}
-
-function formatDate(value: unknown): string {
-  if (value === null || value === undefined) return "—"
-  const iso = normalizeIsoDate(value)
-  if (!iso) return "—"
-  const parsed = parse(iso, "yyyy-MM-dd", new Date())
-  if (Number.isNaN(parsed.getTime())) return "—"
-  return format(parsed, "dd/MM/yyyy", { locale: ptBR })
-}
-
-function formatNumber(value: unknown): string {
-  if (value === null || value === undefined || value === "") return "—"
-  const numeric = typeof value === "number" ? value : Number(String(value).replace(",", "."))
-  if (!Number.isFinite(numeric)) return String(value)
-  return new Intl.NumberFormat("pt-BR", { maximumFractionDigits: 2 }).format(numeric)
-}
-
-function formatFallback(value: unknown): string {
-  if (value === null || value === undefined) return "—"
-  if (typeof value === "string" && value.trim().length === 0) return "—"
-  return String(value)
-}
-
-export function formatTicketCustomFieldValue(entry: {
-  type: string
-  value?: unknown
-  displayValue?: string
-}): string {
-  if (entry.displayValue && entry.displayValue.trim().length > 0) {
-    return entry.displayValue
-  }
-  switch ((entry.type ?? "").toLowerCase()) {
-    case "boolean":
-      return formatBoolean(entry.value)
-    case "date":
-      return formatDate(entry.value)
-    case "number":
-      return formatNumber(entry.value)
-    default:
-      return formatFallback(entry.value)
-  }
-}
-
-export function mapTicketCustomFields(
-  record: TicketCustomFieldRecord | undefined | null
-): TicketCustomFieldEntry[] {
-  if (!record) return []
-  return Object.entries(record)
-    .map(([key, field]) => ({
-      key,
-      label: field.label,
-      type: field.type,
-      value: field.value ?? null,
-      displayValue: field.displayValue,
-      formattedValue: formatTicketCustomFieldValue(field),
-    }))
-    .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-}
diff --git a/src/lib/ticket-filters.ts b/src/lib/ticket-filters.ts
deleted file mode 100644
index a96168d..0000000
--- a/src/lib/ticket-filters.ts
+++ /dev/null
@@ -1,35 +0,0 @@
-import type { TicketStatus } from "@/lib/schemas/ticket"
-
-export type TicketFiltersState = {
-  search: string
-  status: TicketStatus | null
-  priority: string | null
-  queue: string | null
-  channel: string | null
-  company: string | null
-  assigneeId: string | null
-  categoryId: string | null
-  view: "active" | "completed"
-  focusVisits: boolean
-  excludeVisits: boolean
-  dateFrom: string | null
-  dateTo: string | null
-  sort: "recent" | "oldest"
-}
-
-export const defaultTicketFilters: TicketFiltersState = {
-  search: "",
-  status: null,
-  priority: null,
-  queue: null,
-  channel: null,
-  company: null,
-  assigneeId: null,
-  categoryId: null,
-  view: "active",
-  focusVisits: false,
-  excludeVisits: false,
-  dateFrom: null,
-  dateTo: null,
-  sort: "recent",
-}
diff --git a/src/lib/ticket-form-helpers.ts b/src/lib/ticket-form-helpers.ts
deleted file mode 100644
index d6b7a94..0000000
--- a/src/lib/ticket-form-helpers.ts
+++ /dev/null
@@ -1,70 +0,0 @@
-import type { Id } from "@/convex/_generated/dataModel"
-
-import type { TicketFormFieldDefinition } from "./ticket-form-types"
-
-type CustomFieldPayload = { fieldId: Id<"ticketFields">; value: unknown }
-
-type NormalizeResult =
-  | { ok: true; payload: CustomFieldPayload[] }
-  | { ok: false; message: string }
-
-function isEmptyValue(value: unknown): boolean {
-  if (value === undefined || value === null) return true
-  if (typeof value === "string" && value.trim().length === 0) return true
-  return false
-}
-
-export function normalizeCustomFieldInputs(
-  fields: TicketFormFieldDefinition[],
-  values: Record<string, unknown>
-): NormalizeResult {
-  const payload: CustomFieldPayload[] = []
-
-  for (const field of fields) {
-    const raw = values[field.id]
-    if (field.type === "boolean") {
-      const boolValue = Boolean(raw)
-      payload.push({ fieldId: field.id as Id<"ticketFields">, value: boolValue })
-      continue
-    }
-
-    if (isEmptyValue(raw)) {
-      if (field.required) {
-        return { ok: false, message: `Preencha o campo "${field.label}".` }
-      }
-      continue
-    }
-
-    if (field.type === "number") {
-      const normalized = typeof raw === "number" ? raw : Number(String(raw).replace(",", "."))
-      if (!Number.isFinite(normalized)) {
-        return { ok: false, message: `Informe um valor numérico válido para "${field.label}".` }
-      }
-      payload.push({ fieldId: field.id as Id<"ticketFields">, value: normalized })
-      continue
-    }
-
-    if (field.type === "date") {
-      payload.push({ fieldId: field.id as Id<"ticketFields">, value: String(raw) })
-      continue
-    }
-
-    const value = typeof raw === "string" ? raw.trim() : raw
-    payload.push({ fieldId: field.id as Id<"ticketFields">, value })
-  }
-
-  return { ok: true, payload }
-}
-
-export function hasMissingRequiredCustomFields(
-  fields: TicketFormFieldDefinition[],
-  values: Record<string, unknown>
-): boolean {
-  return fields.some((field) => {
-    if (!field.required || field.type === "boolean") {
-      return false
-    }
-    const value = values[field.id]
-    return isEmptyValue(value)
-  })
-}
diff --git a/src/lib/ticket-form-types.ts b/src/lib/ticket-form-types.ts
deleted file mode 100644
index 41eb48a..0000000
--- a/src/lib/ticket-form-types.ts
+++ /dev/null
@@ -1,21 +0,0 @@
-export type TicketFormFieldOption = {
-  value: string
-  label: string
-}
-
-export type TicketFormFieldDefinition = {
-  id: string
-  key: string
-  label: string
-  type: string
-  required: boolean
-  description: string
-  options: TicketFormFieldOption[]
-}
-
-export type TicketFormDefinition = {
-  key: string
-  label: string
-  description: string
-  fields: TicketFormFieldDefinition[]
-}
diff --git a/src/lib/ticket-matchers.ts b/src/lib/ticket-matchers.ts
deleted file mode 100644
index 07ef5c6..0000000
--- a/src/lib/ticket-matchers.ts
+++ /dev/null
@@ -1,12 +0,0 @@
-import type { Ticket } from "@/lib/schemas/ticket"
-
-export const VISIT_KEYWORDS = ["visita", "visitas", "in loco"]
-
-export function isVisitTicket(ticket: Ticket): boolean {
-  const queueName = ticket.queue?.toLowerCase() ?? ""
-  if (VISIT_KEYWORDS.some((keyword) => queueName.includes(keyword))) {
-    return true
-  }
-  const tags = Array.isArray(ticket.tags) ? ticket.tags : []
-  return tags.some((tag) => VISIT_KEYWORDS.some((keyword) => tag.toLowerCase().includes(keyword)))
-}
diff --git a/src/lib/ticket-priority-style.ts b/src/lib/ticket-priority-style.ts
deleted file mode 100644
index 838df4c..0000000
--- a/src/lib/ticket-priority-style.ts
+++ /dev/null
@@ -1,35 +0,0 @@
-import type { TicketPriority } from "@/lib/schemas/ticket"
-
-export type TicketPriorityStyle = {
-  label: string
-  badgeClass: string
-}
-
-const FALLBACK_PRIORITY: TicketPriority = "MEDIUM"
-
-export const priorityStyles: Record<TicketPriority, TicketPriorityStyle> = {
-  LOW: { label: "Baixa", badgeClass: "bg-slate-100 text-slate-700" },
-  MEDIUM: { label: "Média", badgeClass: "bg-[#dff1fb] text-[#0a4760]" },
-  HIGH: { label: "Alta", badgeClass: "bg-[#fde8d1] text-[#7d3b05]" },
-  URGENT: { label: "Urgente", badgeClass: "bg-[#fbd9dd] text-[#8b0f1c]" },
-}
-
-function resolvePriority(priority: TicketPriority | string | null | undefined): TicketPriorityStyle {
-  if (!priority) {
-    return priorityStyles[FALLBACK_PRIORITY]
-  }
-  const normalized = priority.toString().trim().toUpperCase() as TicketPriority
-  return priorityStyles[normalized] ?? priorityStyles[FALLBACK_PRIORITY]
-}
-
-export function getTicketPriorityMeta(priority: TicketPriority | string | null | undefined): TicketPriorityStyle {
-  return resolvePriority(priority)
-}
-
-export function getTicketPriorityLabel(priority: TicketPriority | string | null | undefined): string {
-  return resolvePriority(priority).label
-}
-
-export function getTicketPriorityBadgeClass(priority: TicketPriority | string | null | undefined): string {
-  return resolvePriority(priority).badgeClass
-}
diff --git a/src/lib/ticket-status-style.ts b/src/lib/ticket-status-style.ts
deleted file mode 100644
index 0b4a522..0000000
--- a/src/lib/ticket-status-style.ts
+++ /dev/null
@@ -1,85 +0,0 @@
-import type { TicketStatus } from "@/lib/schemas/ticket"
-
-export type TicketStatusSummaryTone = "default" | "info" | "warning" | "success" | "muted" | "danger"
-
-export type TicketStatusStyle = {
-  label: string
-  summaryTone: TicketStatusSummaryTone
-  chipClass: string
-  badgeClass: string
-  tableTextClass: string
-  dotClass: string
-}
-
-const FALLBACK_STATUS: TicketStatus = "PENDING"
-
-const META: Record<TicketStatus, TicketStatusStyle> = {
-  PENDING: {
-    label: "Pendente",
-    summaryTone: "muted",
-    chipClass: "bg-slate-100 text-neutral-700 ring-1 ring-slate-200",
-    badgeClass: "border border-slate-200 bg-slate-100 text-neutral-700",
-    tableTextClass: "text-slate-700",
-    dotClass: "bg-slate-400",
-  },
-  AWAITING_ATTENDANCE: {
-    label: "Em andamento",
-    summaryTone: "info",
-    chipClass: "bg-sky-100 text-sky-700 ring-1 ring-sky-200",
-    badgeClass: "border border-sky-200 bg-sky-100 text-sky-700",
-    tableTextClass: "text-[#0a4760]",
-    dotClass: "bg-sky-500",
-  },
-  PAUSED: {
-    label: "Pausado",
-    summaryTone: "warning",
-    chipClass: "bg-amber-100 text-amber-800 ring-1 ring-amber-200",
-    badgeClass: "border border-amber-200 bg-amber-50 text-amber-700",
-    tableTextClass: "text-[#7a5901]",
-    dotClass: "bg-amber-400",
-  },
-  RESOLVED: {
-    label: "Resolvido",
-    summaryTone: "success",
-    chipClass: "bg-emerald-100 text-emerald-700 ring-1 ring-emerald-200",
-    badgeClass: "border border-emerald-200 bg-emerald-50 text-emerald-700",
-    tableTextClass: "text-[#1f6a45]",
-    dotClass: "bg-emerald-500",
-  },
-}
-
-function resolveMeta(status: TicketStatus | string | null | undefined): TicketStatusStyle {
-  if (!status) return META[FALLBACK_STATUS]
-  const normalized = status.toUpperCase() as TicketStatus
-  return META[normalized] ?? META[FALLBACK_STATUS]
-}
-
-export function getTicketStatusMeta(status: TicketStatus | string | null | undefined): TicketStatusStyle {
-  return resolveMeta(status)
-}
-
-export function getTicketStatusLabel(status: TicketStatus | string | null | undefined): string {
-  return resolveMeta(status).label
-}
-
-export function getTicketStatusChipClass(status: TicketStatus | string | null | undefined): string {
-  return resolveMeta(status).chipClass
-}
-
-export function getTicketStatusBadgeClass(status: TicketStatus | string | null | undefined): string {
-  return resolveMeta(status).badgeClass
-}
-
-export function getTicketStatusTextClass(status: TicketStatus | string | null | undefined): string {
-  return resolveMeta(status).tableTextClass
-}
-
-export function getTicketStatusDotClass(status: TicketStatus | string | null | undefined): string {
-  return resolveMeta(status).dotClass
-}
-
-export function getTicketStatusSummaryTone(status: TicketStatus | string | null | undefined): TicketStatusSummaryTone {
-  return resolveMeta(status).summaryTone
-}
-
-export const TICKET_STATUS_META = META
diff --git a/src/lib/ticket-timeline-labels.ts b/src/lib/ticket-timeline-labels.ts
deleted file mode 100644
index f604118..0000000
--- a/src/lib/ticket-timeline-labels.ts
+++ /dev/null
@@ -1,28 +0,0 @@
-export const TICKET_TIMELINE_LABELS: Record<string, string> = {
-  CREATED: "Criado",
-  STATUS_CHANGED: "Status alterado",
-  ASSIGNEE_CHANGED: "Responsável alterado",
-  COMMENT_ADDED: "Comentário adicionado",
-  COMMENT_EDITED: "Comentário editado",
-  WORK_STARTED: "Atendimento iniciado",
-  WORK_PAUSED: "Atendimento pausado",
-  SUBJECT_CHANGED: "Assunto atualizado",
-  SUMMARY_CHANGED: "Resumo atualizado",
-  QUEUE_CHANGED: "Fila alterada",
-  PRIORITY_CHANGED: "Prioridade alterada",
-  ATTACHMENT_REMOVED: "Anexo removido",
-  CATEGORY_CHANGED: "Categoria alterada",
-  REQUESTER_CHANGED: "Solicitante alterado",
-  MANAGER_NOTIFIED: "Gestor notificado",
-  VISIT_SCHEDULED: "Visita agendada",
-  VISIT_SCHEDULE_CHANGED: "Data da visita alterada",
-  VISIT_STATUS_CHANGED: "Status da visita atualizado",
-  CSAT_RECEIVED: "CSAT recebido",
-  CSAT_RATED: "CSAT avaliado",
-  TICKET_LINKED: "Chamado vinculado",
-  TICKET_REOPENED: "Chamado reaberto",
-  CUSTOM_FIELDS_UPDATED: "Campos personalizados atualizados",
-  LIVE_CHAT_STARTED: "Chat iniciado",
-  LIVE_CHAT_ENDED: "Chat finalizado",
-  LIVE_CHAT_SUMMARY: "Chat ao vivo",
-};
diff --git a/src/lib/time.ts b/src/lib/time.ts
deleted file mode 100644
index fbf8f26..0000000
--- a/src/lib/time.ts
+++ /dev/null
@@ -1,35 +0,0 @@
-export function getTZParts(date: Date, timeZone: string) {
-  const fmt = new Intl.DateTimeFormat("en-CA", {
-    timeZone,
-    year: "numeric",
-    month: "2-digit",
-    day: "2-digit",
-    hour: "2-digit",
-    minute: "2-digit",
-    second: "2-digit",
-    hour12: false,
-  })
-  const parts = Object.fromEntries(fmt.formatToParts(date).map((p) => [p.type, p.value])) as Record<string, string>
-  return {
-    year: Number(parts.year),
-    month: Number(parts.month),
-    day: Number(parts.day),
-    hour: Number(parts.hour),
-    minute: Number(parts.minute),
-    second: Number(parts.second),
-  }
-}
-
-export function dateKeyTZ(date: Date, timeZone: string) {
-  const p = getTZParts(date, timeZone)
-  const y = String(p.year).padStart(4, "0")
-  const m = String(p.month).padStart(2, "0")
-  const d = String(p.day).padStart(2, "0")
-  return `${y}-${m}-${d}`
-}
-
-export function isAtHourTZ(date: Date, timeZone: string, hour: number) {
-  const p = getTZParts(date, timeZone)
-  return p.hour === hour
-}
-
diff --git a/src/lib/toast-patch.ts b/src/lib/toast-patch.ts
deleted file mode 100644
index 44b3eef..0000000
--- a/src/lib/toast-patch.ts
+++ /dev/null
@@ -1,81 +0,0 @@
-"use client"
-
-import { toast } from "sonner"
-
-const METHODS = ["success", "error", "info", "warning", "message", "loading"] as const
-const TRAILING_PUNCTUATION_REGEX = /[\s!?.…,;:]+$/u
-
-type ToastMethodKey = (typeof METHODS)[number]
-type PatchedToast = typeof toast &
-  Pick<typeof toast, ToastMethodKey | "promise"> & {
-    __punctuationPatched?: boolean
-  }
-
-const patchedToast = toast as PatchedToast
-
-function stripTrailingPunctuation(value: string): string {
-  const trimmed = value.trimEnd()
-  if (!trimmed) return trimmed
-  return trimmed.replace(TRAILING_PUNCTUATION_REGEX, "").trimEnd()
-}
-
-function sanitizeContent<T>(value: T): T {
-  if (typeof value === "string") {
-    return stripTrailingPunctuation(value) as T
-  }
-  return value
-}
-
-function sanitizeOptions<T>(options: T): T {
-  if (!options || typeof options !== "object") return options
-  if ("description" in options && typeof (options as { description?: unknown }).description === "string") {
-    return {
-      ...(options as Record<string, unknown>),
-      description: stripTrailingPunctuation((options as { description: string }).description),
-    } as T
-  }
-  return options
-}
-
-function wrapSimpleMethod<K extends ToastMethodKey>(method: K) {
-  const original = patchedToast[method]
-  if (typeof original !== "function") return
-  type ToastFn = (...args: unknown[]) => unknown
-  const callable = original as ToastFn
-  const patched = ((...args: Parameters<ToastFn>) => {
-    const nextArgs = args.slice()
-    if (nextArgs.length > 0) {
-      nextArgs[0] = sanitizeContent(nextArgs[0])
-    }
-    if (nextArgs.length > 1) {
-      nextArgs[1] = sanitizeOptions(nextArgs[1])
-    }
-    return callable(...nextArgs)
-  }) as typeof patchedToast[K]
-  patchedToast[method] = patched
-}
-
-function wrapPromise() {
-  const originalPromise = patchedToast.promise
-  if (typeof originalPromise !== "function") return
-  patchedToast.promise = ((promise, messages) => {
-    const normalizedMessages =
-      messages && typeof messages === "object"
-        ? ({
-            ...messages,
-            loading: sanitizeContent(messages.loading),
-            success: sanitizeContent(messages.success),
-            error: sanitizeContent(messages.error),
-            description: sanitizeContent(messages.description),
-          } satisfies typeof messages)
-        : messages
-
-    return originalPromise(promise, normalizedMessages)
-  }) as typeof toast.promise
-}
-
-if (!patchedToast.__punctuationPatched) {
-  patchedToast.__punctuationPatched = true
-  METHODS.forEach(wrapSimpleMethod)
-  wrapPromise()
-}
diff --git a/src/lib/use-company-filter.ts b/src/lib/use-company-filter.ts
deleted file mode 100644
index 27da16b..0000000
--- a/src/lib/use-company-filter.ts
+++ /dev/null
@@ -1,29 +0,0 @@
-"use client"
-
-import { useEffect, useState } from "react"
-
-const STORAGE_KEY = "ui:selectedCompanyId"
-
-export function usePersistentCompanyFilter(initial: string = "all") {
-  const [companyId, setCompanyId] = useState<string>(initial)
-
-  useEffect(() => {
-    try {
-      const saved = window.localStorage.getItem(STORAGE_KEY)
-      if (saved) setCompanyId(saved)
-    } catch {
-      // ignore
-    }
-  }, [])
-
-  const update = (value: string) => {
-    setCompanyId(value)
-    try {
-      window.localStorage.setItem(STORAGE_KEY, value)
-    } catch {
-      // ignore
-    }
-  }
-
-  return [companyId, update] as const
-}
diff --git a/src/lib/utils.ts b/src/lib/utils.ts
deleted file mode 100644
index 3c6447a..0000000
--- a/src/lib/utils.ts
+++ /dev/null
@@ -1,48 +0,0 @@
-import { clsx, type ClassValue } from "clsx"
-import { twMerge } from "tailwind-merge"
-
-export function cn(...inputs: ClassValue[]) {
-  return twMerge(clsx(inputs))
-}
-
-// Format hours so that values under 1h are shown in minutes.
-// Examples: 0.06 -> "4 min"; 0.5 -> "30 min"; 1.25 -> "1,25 h" (pt-BR)
-export function formatHoursCompact(value: number, locale: string = "pt-BR"): string {
-  const hours = Number(value) || 0
-  if (hours < 1 && hours > 0) {
-    const mins = Math.round(hours * 60)
-    return `${mins} min`
-  }
-  const nf = new Intl.NumberFormat(locale, { minimumFractionDigits: 2, maximumFractionDigits: 2 })
-  return `${nf.format(hours)} h`
-}
-
-// Format minutes to h/m when reaching the 1h mark; below that keep 1 decimal minute precision.
-// Examples: 45.3 -> "45,3 min"; 60 -> "1h"; 185 -> "3h5m"
-export function formatMinutesHuman(value: number, locale: string = "pt-BR"): string {
-  const minutes = Number.isFinite(value) ? Math.max(value, 0) : 0
-  if (minutes < 60) {
-    const nf = new Intl.NumberFormat(locale, { minimumFractionDigits: 1, maximumFractionDigits: 1 })
-    return `${nf.format(minutes)} min`
-  }
-  const rounded = Math.round(minutes)
-  const hours = Math.floor(rounded / 60)
-  const remainingMinutes = rounded % 60
-  return remainingMinutes === 0 ? `${hours}h` : `${hours}h${remainingMinutes}m`
-}
-
-// Format date to dd/MM or dd/MM/yyyy. Accepts Date or ISO-like string (YYYY-MM-DD).
-export function formatDateDM(value: Date | string | number): string {
-  const d = typeof value === "string" || typeof value === "number" ? new Date(value) : value
-  const dd = String(d.getDate()).padStart(2, "0")
-  const mm = String(d.getMonth() + 1).padStart(2, "0")
-  return `${dd}/${mm}`
-}
-
-export function formatDateDMY(value: Date | string | number): string {
-  const d = typeof value === "string" || typeof value === "number" ? new Date(value) : value
-  const dd = String(d.getDate()).padStart(2, "0")
-  const mm = String(d.getMonth() + 1).padStart(2, "0")
-  const yyyy = d.getFullYear()
-  return `${dd}/${mm}/${yyyy}`
-}
diff --git a/src/lib/xlsx.ts b/src/lib/xlsx.ts
deleted file mode 100644
index ebdb407..0000000
--- a/src/lib/xlsx.ts
+++ /dev/null
@@ -1,403 +0,0 @@
-import { TextEncoder } from "util"
-
-type WorksheetRow = Array<unknown>
-
-export type WorksheetConfig = {
-  name: string
-  headers: string[]
-  rows: WorksheetRow[]
-  columnWidths?: Array<number | null | undefined>
-  freezePane?: {
-    rowSplit?: number
-    columnSplit?: number
-  }
-  autoFilter?: boolean
-}
-
-type ZipEntry = {
-  path: string
-  data: Buffer
-}
-
-const XML_DECLARATION = '<?xml version="1.0" encoding="UTF-8" standalone="yes"?>'
-
-function escapeXml(value: string): string {
-  return value
-    .replace(/&/g, "&amp;")
-    .replace(/</g, "&lt;")
-    .replace(/>/g, "&gt;")
-    .replace(/"/g, "&quot;")
-    // remove invalid control characters (XML 1.0)
-    .replace(/[\x00-\x08\x0B\x0C\x0E-\x1F]/g, "")
-}
-
-function columnRef(index: number): string {
-  let col = ""
-  let n = index + 1
-  while (n > 0) {
-    const remainder = (n - 1) % 26
-    col = String.fromCharCode(65 + remainder) + col
-    n = Math.floor((n - 1) / 26)
-  }
-  return col
-}
-
-function formatCell(value: unknown, colIndex: number, rowNumber: number, styleIndex?: number): string {
-  const ref = `${columnRef(colIndex)}${rowNumber}`
-  const styleAttr = styleIndex !== undefined ? ` s="${styleIndex}"` : ""
-  if (value === null || value === undefined || value === "") {
-    return `<c r="${ref}"${styleAttr}/>`
-  }
-
-  if (value instanceof Date) {
-    return `<c r="${ref}"${styleAttr} t="inlineStr"><is><t xml:space="preserve">${escapeXml(value.toISOString())}</t></is></c>`
-  }
-
-  if (typeof value === "number" && Number.isFinite(value)) {
-    return `<c r="${ref}"${styleAttr}><v>${value}</v></c>`
-  }
-
-  if (typeof value === "boolean") {
-    return `<c r="${ref}"${styleAttr} t="b"><v>${value ? 1 : 0}</v></c>`
-  }
-
-  let text: string
-  if (typeof value === "string") {
-    text = value
-  } else {
-    text = JSON.stringify(value)
-  }
-  return `<c r="${ref}"${styleAttr} t="inlineStr"><is><t xml:space="preserve">${escapeXml(text)}</t></is></c>`
-}
-
-type WorksheetStyles = {
-  header: number
-  body: number
-}
-
-function buildWorksheetXml(config: WorksheetConfig, styles: WorksheetStyles): string {
-  const totalRows = config.rows.length + 1
-  const rows: string[] = []
-  const headerRow = config.headers.map((header, idx) => formatCell(header, idx, 1, styles.header)).join("")
-  rows.push(`<row r="1">${headerRow}</row>`)
-
-  config.rows.forEach((rowData, rowIdx) => {
-    const actualRow = rowIdx + 2
-    const cells = config.headers
-      .map((_, colIdx) => formatCell(rowData[colIdx], colIdx, actualRow, styles.body))
-      .join("")
-    rows.push(`<row r="${actualRow}">${cells}</row>`)
-  })
-
-  const hasCustomWidths = Array.isArray(config.columnWidths) && config.columnWidths.some((width) => typeof width === "number")
-  const colsXml = hasCustomWidths
-    ? `<cols>${config.headers
-        .map((_, idx) => {
-          const width = config.columnWidths?.[idx]
-          if (typeof width !== "number" || Number.isNaN(width)) {
-            return `<col min="${idx + 1}" max="${idx + 1}"/>`
-          }
-          return `<col min="${idx + 1}" max="${idx + 1}" width="${width}" customWidth="1"/>`
-        })
-        .join("")}</cols>`
-    : ""
-
-  let sheetViews = ""
-  const rowSplit = config.freezePane?.rowSplit ?? 0
-  const columnSplit = config.freezePane?.columnSplit ?? 0
-  if (rowSplit > 0 || columnSplit > 0) {
-    const attributes: string[] = []
-    if (columnSplit > 0) attributes.push(`xSplit="${columnSplit}"`)
-    if (rowSplit > 0) attributes.push(`ySplit="${rowSplit}"`)
-    const topLeftColumn = columnSplit > 0 ? columnRef(columnSplit) : "A"
-    const topLeftRow = rowSplit > 0 ? rowSplit + 1 : 1
-    const activePane =
-      rowSplit > 0 && columnSplit > 0
-        ? "bottomRight"
-        : rowSplit > 0
-          ? "bottomLeft"
-          : "topRight"
-    const pane = `<pane ${attributes.join(" ")} topLeftCell="${topLeftColumn}${topLeftRow}" activePane="${activePane}" state="frozen"/>`
-    sheetViews = `<sheetViews><sheetView workbookViewId="0">${pane}</sheetView></sheetViews>`
-  }
-
-  const usedRangeColumn = config.headers.length > 0 ? columnRef(config.headers.length - 1) : "A"
-  const dimensionXml =
-    config.headers.length > 0 && totalRows > 0
-      ? `<dimension ref="A1:${usedRangeColumn}${totalRows}"/>`
-      : ""
-
-  const autoFilter =
-    config.autoFilter && config.headers.length > 0 && totalRows > 1
-      ? `<autoFilter ref="A1:${usedRangeColumn}${totalRows}"/>`
-      : ""
-
-  return [
-    XML_DECLARATION,
-    '<worksheet xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships">',
-    dimensionXml,
-    sheetViews,
-    '  <sheetFormatPr defaultRowHeight="15"/>',
-    colsXml,
-    "  <sheetData>",
-    rows.map((row) => `    ${row}`).join("\n"),
-    "  </sheetData>",
-    autoFilter,
-    "</worksheet>",
-  ].join("\n")
-}
-
-const CRC32_TABLE = (() => {
-  const table = new Uint32Array(256)
-  for (let i = 0; i < 256; i += 1) {
-    let c = i
-    for (let k = 0; k < 8; k += 1) {
-      c = (c & 1) !== 0 ? 0xedb88320 ^ (c >>> 1) : c >>> 1
-    }
-    table[i] = c >>> 0
-  }
-  return table
-})()
-
-function crc32(buffer: Buffer): number {
-  let crc = 0 ^ -1
-  for (let i = 0; i < buffer.length; i += 1) {
-    crc = (crc >>> 8) ^ CRC32_TABLE[(crc ^ buffer[i]!) & 0xff]
-  }
-  return (crc ^ -1) >>> 0
-}
-
-function toDosTime(date: Date): { time: number; date: number } {
-  const year = date.getFullYear()
-  const month = date.getMonth() + 1
-  const day = date.getDate()
-  const hours = date.getHours()
-  const minutes = date.getMinutes()
-  const seconds = Math.floor(date.getSeconds() / 2)
-  const dosTime = (hours << 11) | (minutes << 5) | seconds
-  const dosDate = ((year - 1980) << 9) | (month << 5) | day
-  return { time: dosTime, date: dosDate }
-}
-
-function writeUInt16LE(value: number): Buffer {
-  const buffer = Buffer.alloc(2)
-  buffer.writeUInt16LE(value & 0xffff, 0)
-  return buffer
-}
-
-function writeUInt32LE(value: number): Buffer {
-  const buffer = Buffer.alloc(4)
-  buffer.writeUInt32LE(value >>> 0, 0)
-  return buffer
-}
-
-function encodeZip(entries: ZipEntry[]): Buffer {
-  const encoder = new TextEncoder()
-  const localParts: Buffer[] = []
-  const centralParts: Buffer[] = []
-  let offset = 0
-  const now = new Date()
-  const { time: dosTime, date: dosDate } = toDosTime(now)
-
-  entries.forEach((entry) => {
-    const filenameBytes = encoder.encode(entry.path)
-    const crc = crc32(entry.data)
-    const compressedSize = entry.data.length
-    const uncompressedSize = entry.data.length
-
-    const localHeader = Buffer.concat([
-      writeUInt32LE(0x04034b50),
-      writeUInt16LE(20),
-      writeUInt16LE(0),
-      writeUInt16LE(0), // store (no compression)
-      writeUInt16LE(dosTime),
-      writeUInt16LE(dosDate),
-      writeUInt32LE(crc),
-      writeUInt32LE(compressedSize),
-      writeUInt32LE(uncompressedSize),
-      writeUInt16LE(filenameBytes.length),
-      writeUInt16LE(0),
-      Buffer.from(filenameBytes),
-    ])
-
-    localParts.push(localHeader, entry.data)
-
-    const centralHeader = Buffer.concat([
-      writeUInt32LE(0x02014b50),
-      writeUInt16LE(20),
-      writeUInt16LE(20),
-      writeUInt16LE(0),
-      writeUInt16LE(0),
-      writeUInt16LE(dosTime),
-      writeUInt16LE(dosDate),
-      writeUInt32LE(crc),
-      writeUInt32LE(compressedSize),
-      writeUInt32LE(uncompressedSize),
-      writeUInt16LE(filenameBytes.length),
-      writeUInt16LE(0),
-      writeUInt16LE(0),
-      writeUInt16LE(0),
-      writeUInt16LE(0),
-      writeUInt32LE(0),
-      writeUInt32LE(offset),
-      Buffer.from(filenameBytes),
-    ])
-
-    centralParts.push(centralHeader)
-
-    offset += localHeader.length + entry.data.length
-  })
-
-  const centralDirectory = Buffer.concat(centralParts)
-  const endOfCentralDirectory = Buffer.concat([
-    writeUInt32LE(0x06054b50),
-    writeUInt16LE(0),
-    writeUInt16LE(0),
-    writeUInt16LE(entries.length),
-    writeUInt16LE(entries.length),
-    writeUInt32LE(centralDirectory.length),
-    writeUInt32LE(offset),
-    writeUInt16LE(0),
-  ])
-
-  return Buffer.concat([...localParts, centralDirectory, endOfCentralDirectory])
-}
-
-export function buildXlsxWorkbook(sheets: WorksheetConfig[]): Buffer {
-  if (sheets.length === 0) {
-    throw new Error("Workbook requires at least one sheet")
-  }
-
-  const styles: WorksheetStyles = {
-    body: 0,
-    header: 1,
-  }
-  const now = new Date()
-  const timestamp = now.toISOString()
-  const workbookRels: string[] = []
-  const sheetEntries: ZipEntry[] = []
-
-  const sheetRefs = sheets.map((sheet, index) => {
-    const sheetId = index + 1
-    const relId = `rId${sheetId}`
-    const worksheetXml = buildWorksheetXml(sheet, styles)
-    sheetEntries.push({
-      path: `xl/worksheets/sheet${sheetId}.xml`,
-      data: Buffer.from(worksheetXml, "utf8"),
-    })
-    workbookRels.push(
-      `<Relationship Id="${relId}" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/worksheet" Target="worksheets/sheet${sheetId}.xml"/>`,
-    )
-    return `<sheet name="${escapeXml(sheet.name)}" sheetId="${sheetId}" r:id="${relId}"/>`
-  })
-
-  const workbookXml = [
-    XML_DECLARATION,
-    '<workbook xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships">',
-    "  <sheets>",
-    sheetRefs.map((sheet) => `    ${sheet}`).join("\n"),
-    "  </sheets>",
-    "</workbook>",
-  ].join("\n")
-
-  workbookRels.push(
-    '<Relationship Id="rIdStyles" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/styles" Target="styles.xml"/>',
-  )
-
-  const workbookRelsXml = [
-    XML_DECLARATION,
-    '<Relationships xmlns="http://schemas.openxmlformats.org/package/2006/relationships">',
-    workbookRels.map((rel) => `  ${rel}`).join("\n"),
-    "</Relationships>",
-  ].join("\n")
-
-  const stylesXml = [
-    XML_DECLARATION,
-    '<styleSheet xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main">',
-    '  <fonts count="2">',
-    '    <font><sz val="11"/><color theme="1"/><name val="Calibri"/><family val="2"/></font>',
-    '    <font><b/><sz val="11"/><color theme="1"/><name val="Calibri"/><family val="2"/></font>',
-    "  </fonts>",
-    '  <fills count="3">',
-    '    <fill><patternFill patternType="none"/></fill>',
-    '    <fill><patternFill patternType="gray125"/></fill>',
-    '    <fill><patternFill patternType="solid"><fgColor rgb="FFE2E8F0"/><bgColor indexed="64"/></patternFill></fill>',
-    "  </fills>",
-    '  <borders count="1"><border><left/><right/><top/><bottom/><diagonal/></border></borders>',
-    '  <cellStyleXfs count="1"><xf numFmtId="0" fontId="0" fillId="0" borderId="0"/></cellStyleXfs>',
-    '  <cellXfs count="2">',
-    '    <xf numFmtId="0" fontId="0" fillId="0" borderId="0" xfId="0"/>',
-    '    <xf numFmtId="0" fontId="1" fillId="2" borderId="0" xfId="0" applyFont="1" applyFill="1"/>',
-    "  </cellXfs>",
-    '  <cellStyles count="1"><cellStyle name="Normal" xfId="0" builtinId="0"/></cellStyles>',
-    "</styleSheet>",
-  ].join("\n")
-
-  const corePropsXml = [
-    XML_DECLARATION,
-    '<cp:coreProperties xmlns:cp="http://schemas.openxmlformats.org/package/2006/metadata/core-properties" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dcterms="http://purl.org/dc/terms/" xmlns:dcmitype="http://purl.org/dc/dcmitype/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">',
-    "  <dc:creator>Raven</dc:creator>",
-    "  <cp:lastModifiedBy>Raven</cp:lastModifiedBy>",
-    `  <dcterms:created xsi:type="dcterms:W3CDTF">${escapeXml(timestamp)}</dcterms:created>`,
-    `  <dcterms:modified xsi:type="dcterms:W3CDTF">${escapeXml(timestamp)}</dcterms:modified>`,
-    "</cp:coreProperties>",
-  ].join("\n")
-
-  const appPropsXml = [
-    XML_DECLARATION,
-    '<Properties xmlns="http://schemas.openxmlformats.org/officeDocument/2006/extended-properties" xmlns:vt="http://schemas.openxmlformats.org/officeDocument/2006/docPropsVTypes">',
-    "  <Application>Raven</Application>",
-    "  <DocSecurity>0</DocSecurity>",
-    "  <ScaleCrop>false</ScaleCrop>",
-    "  <HeadingPairs>",
-    '    <vt:vector size="2" baseType="variant">',
-    '      <vt:variant><vt:lpstr>Worksheets</vt:lpstr></vt:variant>',
-    `      <vt:variant><vt:i4>${sheets.length}</vt:i4></vt:variant>`,
-    "    </vt:vector>",
-    "  </HeadingPairs>",
-    "  <TitlesOfParts>",
-    `    <vt:vector size="${sheets.length}" baseType="lpstr">`,
-    sheets.map((sheet) => `      <vt:lpstr>${escapeXml(sheet.name)}</vt:lpstr>`).join("\n"),
-    "    </vt:vector>",
-    "  </TitlesOfParts>",
-    "</Properties>",
-  ].join("\n")
-
-  const contentTypes = [
-    XML_DECLARATION,
-    '<Types xmlns="http://schemas.openxmlformats.org/package/2006/content-types">',
-    '  <Default Extension="rels" ContentType="application/vnd.openxmlformats-package.relationships+xml"/>',
-    '  <Default Extension="xml" ContentType="application/xml"/>',
-    '  <Override PartName="/xl/workbook.xml" ContentType="application/vnd.openxmlformats-officedocument.spreadsheetml.sheet.main+xml"/>',
-    '  <Override PartName="/xl/styles.xml" ContentType="application/vnd.openxmlformats-officedocument.spreadsheetml.styles+xml"/>',
-    '  <Override PartName="/docProps/core.xml" ContentType="application/vnd.openxmlformats-package.core-properties+xml"/>',
-    '  <Override PartName="/docProps/app.xml" ContentType="application/vnd.openxmlformats-officedocument.extended-properties+xml"/>',
-    ...sheets.map(
-      (_sheet, index) =>
-        `  <Override PartName="/xl/worksheets/sheet${index + 1}.xml" ContentType="application/vnd.openxmlformats-officedocument.spreadsheetml.worksheet+xml"/>`,
-    ),
-    "</Types>",
-  ].join("\n")
-
-  const rootRelsXml = [
-    XML_DECLARATION,
-    '<Relationships xmlns="http://schemas.openxmlformats.org/package/2006/relationships">',
-    '  <Relationship Id="rId1" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/officeDocument" Target="xl/workbook.xml"/>',
-    '  <Relationship Id="rId2" Type="http://schemas.openxmlformats.org/package/2006/relationships/metadata/core-properties" Target="docProps/core.xml"/>',
-    '  <Relationship Id="rId3" Type="http://schemas.openxmlformats.org/officeDocument/2006/relationships/extended-properties" Target="docProps/app.xml"/>',
-    "</Relationships>",
-  ].join("\n")
-
-  const entries: ZipEntry[] = [
-    { path: "[Content_Types].xml", data: Buffer.from(contentTypes, "utf8") },
-    { path: "_rels/.rels", data: Buffer.from(rootRelsXml, "utf8") },
-    { path: "docProps/core.xml", data: Buffer.from(corePropsXml, "utf8") },
-    { path: "docProps/app.xml", data: Buffer.from(appPropsXml, "utf8") },
-    { path: "xl/workbook.xml", data: Buffer.from(workbookXml, "utf8") },
-    { path: "xl/_rels/workbook.xml.rels", data: Buffer.from(workbookRelsXml, "utf8") },
-    { path: "xl/styles.xml", data: Buffer.from(stylesXml, "utf8") },
-    ...sheetEntries,
-  ]
-
-  return encodeZip(entries)
-}
diff --git a/src/lib/zod-resolver.ts b/src/lib/zod-resolver.ts
deleted file mode 100644
index 0aeeec9..0000000
--- a/src/lib/zod-resolver.ts
+++ /dev/null
@@ -1,15 +0,0 @@
-import { zodResolver as baseZodResolver } from "@hookform/resolvers/zod"
-import { ZodError } from "zod"
-
-// Zod v4 renamed `error.errors` to `error.issues`, but @hookform/resolvers
-// still expects the legacy `errors` getter. Patch the prototype once so every
-// resolver consumer keeps working without duplicating validation logic.
-if (typeof ZodError !== "undefined" && !("errors" in ZodError.prototype)) {
-  Object.defineProperty(ZodError.prototype, "errors", {
-    get() {
-      return this.issues
-    },
-  })
-}
-
-export const zodResolver = baseZodResolver
diff --git a/src/server/archive/local-tickets.ts b/src/server/archive/local-tickets.ts
deleted file mode 100644
index 35c2264..0000000
--- a/src/server/archive/local-tickets.ts
+++ /dev/null
@@ -1,298 +0,0 @@
-import { mkdir, writeFile } from "fs/promises"
-import { join, dirname, relative, isAbsolute } from "path"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { env } from "@/lib/env"
-import { createConvexClient } from "@/server/convex-client"
-
-type ArchiveItem = {
-  ticket: Record<string, unknown>
-  comments: Array<Record<string, unknown>>
-  events: Array<Record<string, unknown>>
-  attachments: ArchivedAttachment[]
-}
-
-type ExportResponse = {
-  total: number
-  items: ArchiveItem[]
-}
-
-type ArchivedAttachment = {
-  storageId: string
-  name: string | null
-  size: number | null
-  type: string | null
-  archivedPath: string | null
-  ticketId: string
-  commentId: string | null
-  status: "downloaded" | "skipped" | "failed"
-  error?: string
-}
-
-function assertArchiveSecret(): string {
-  const secret = env.INTERNAL_HEALTH_TOKEN ?? env.REPORTS_CRON_SECRET
-  if (!secret) {
-    throw new Error("Defina INTERNAL_HEALTH_TOKEN ou REPORTS_CRON_SECRET para exportar tickets")
-  }
-  return secret
-}
-
-function nowIso() {
-  return new Date().toISOString().replace(/[:.]/g, "-")
-}
-
-const DEFAULT_ARCHIVE_DIR = join(process.cwd(), ".data", "archives")
-const ARCHIVE_DIR = resolveArchiveDir(process.env.ARCHIVE_DIR)
-const ARCHIVE_ENABLED = process.env.LOCAL_ARCHIVE_ENABLED === "true"
-const ARCHIVE_FILENAME = "tickets-archive-latest.jsonl"
-
-function resolveArchiveDir(dir: string | undefined | null) {
-  const normalized = (dir ?? "").trim()
-  if (!normalized || normalized === "." || normalized === "./") {
-    return DEFAULT_ARCHIVE_DIR
-  }
-  if (!isAbsolute(normalized)) {
-    throw new Error("ARCHIVE_DIR deve ser um caminho absoluto ou use o padrão ./archives")
-  }
-  return normalized
-}
-
-function normalizeFilename(name: string | null | undefined, fallback: string) {
-  const base = (name ?? "").trim() || fallback
-  return base.replace(/[^a-zA-Z0-9._-]/g, "_")
-}
-
-async function downloadAttachment(params: {
-  storageId: string
-  name: string | null
-  ticketId: string
-  commentId: string | null
-  archiveDir: string
-  client: ReturnType<typeof createConvexClient>
-}) {
-  const { storageId, name, ticketId, commentId, archiveDir, client } = params
-  try {
-    const url = await client.action(api.files.getUrl, { storageId: storageId as Id<"_storage"> })
-    if (!url) {
-      return {
-        storageId,
-        name: name ?? null,
-        size: null,
-        type: null,
-        archivedPath: null,
-        ticketId,
-        commentId,
-        status: "skipped" as const,
-        error: "URL vazia para anexo",
-      }
-    }
-
-    const response = await fetch(url)
-    if (!response.ok) {
-      return {
-        storageId,
-        name: name ?? null,
-        size: null,
-        type: null,
-        archivedPath: null,
-        ticketId,
-        commentId,
-        status: "failed" as const,
-        error: `HTTP ${response.status}`,
-      }
-    }
-
-    const arrayBuffer = await response.arrayBuffer()
-    const buffer = Buffer.from(arrayBuffer)
-    const contentType = response.headers.get("content-type") ?? undefined
-    const targetDir = join(archiveDir, "attachments", ticketId, commentId ?? "ticket")
-    await mkdir(targetDir, { recursive: true })
-    const filename = normalizeFilename(name, `${storageId}.bin`)
-    const filePath = join(targetDir, filename)
-    await writeFile(filePath, buffer)
-
-    return {
-      storageId,
-      name: name ?? null,
-      size: buffer.byteLength,
-      type: contentType ?? null,
-      archivedPath: relative(archiveDir, filePath),
-      ticketId,
-      commentId,
-      status: "downloaded" as const,
-    }
-  } catch (error) {
-    return {
-      storageId,
-      name: name ?? null,
-      size: null,
-      type: null,
-      archivedPath: null,
-      ticketId,
-      commentId,
-      status: "failed" as const,
-      error: error instanceof Error ? error.message : String(error),
-    }
-  }
-}
-
-async function downloadAttachmentsFromArchive(
-  items: ArchiveItem[],
-  archiveDir: string,
-  client: ReturnType<typeof createConvexClient>
-) {
-  const unique = new Map<string, { ticketId: string; commentId: string | null; name: string | null }>()
-  for (const item of items) {
-    for (const comment of item.comments) {
-      const commentId = (comment as { _id?: string })._id ?? null
-      const attachments = (comment as { attachments?: Array<Record<string, unknown>> }).attachments ?? []
-      for (const attachment of attachments) {
-        const storageId = typeof attachment.storageId === "string" ? attachment.storageId : null
-        if (!storageId) continue
-        if (unique.has(storageId)) continue
-        unique.set(storageId, {
-          ticketId: String(item.ticket?._id ?? "unknown"),
-          commentId,
-          name: typeof attachment.name === "string" ? attachment.name : null,
-        })
-      }
-    }
-  }
-
-  const results: ArchivedAttachment[] = []
-  for (const [storageId, meta] of unique.entries()) {
-    const result = await downloadAttachment({
-      storageId,
-      name: meta.name,
-      ticketId: meta.ticketId,
-      commentId: meta.commentId,
-      archiveDir,
-      client,
-    })
-    results.push(result)
-  }
-
-  return results
-}
-
-export type ArchivedTicketLookup = {
-  record: ArchiveItem & { archivedAt: number; ticketId: string; tenantId: string }
-  file: string
-}
-
-export async function findArchivedTicket(ticketId: string) {
-  if (!ARCHIVE_ENABLED) {
-    return null
-  }
-  const archiveDir = ARCHIVE_DIR
-  const { readFile } = await import("node:fs/promises")
-
-  await mkdir(archiveDir, { recursive: true })
-  const fullPath = join(archiveDir, ARCHIVE_FILENAME)
-  const contents = await readFile(fullPath, "utf-8").catch(() => null)
-  if (!contents) return null
-
-  const lines = contents.split("\n").filter(Boolean)
-  for (const line of lines) {
-    try {
-      const parsed = JSON.parse(line) as ArchiveItem & { archivedAt: number; ticketId: string; tenantId: string }
-      if (String(parsed.ticketId) === String(ticketId)) {
-        return {
-          record: parsed,
-          file: fullPath,
-        } satisfies ArchivedTicketLookup
-      }
-    } catch {
-      continue
-    }
-  }
-
-  return null
-}
-
-export async function exportResolvedTicketsToDisk(options?: {
-  days?: number
-  limit?: number
-  tenantId?: string
-  includeAttachments?: boolean
-}) {
-  if (!ARCHIVE_ENABLED) {
-    return {
-      written: 0,
-      attachments: { total: 0, failed: 0 },
-      file: null,
-    }
-  }
-  const days = options?.days ?? 365
-  const limit = options?.limit ?? 50
-  const tenantId = options?.tenantId ?? DEFAULT_TENANT_ID
-  const cutoff = Date.now() - days * 24 * 60 * 60 * 1000
-  const secret = assertArchiveSecret()
-  const client = createConvexClient()
-
-  // @ts-expect-error - exportForArchive é adicionada manualmente sem regen do client
-  const res = (await client.query(api.tickets.exportForArchive, {
-    tenantId,
-    before: cutoff,
-    limit,
-    secret,
-  })) as ExportResponse
-
-  const archiveDir = ARCHIVE_DIR
-  const fullPath = join(archiveDir, ARCHIVE_FILENAME)
-  await mkdir(dirname(fullPath), { recursive: true })
-
-  let attachments: ArchivedAttachment[] = []
-  if (options?.includeAttachments ?? true) {
-    attachments = await downloadAttachmentsFromArchive(res.items, archiveDir, client)
-  }
-
-  const byStorageId = new Map<string, ArchivedAttachment>()
-  for (const att of attachments) {
-    byStorageId.set(att.storageId, att)
-  }
-
-  const lines = res.items.map((item) => {
-    const ticketId = String(item.ticket?._id ?? "")
-    const ticketAttachments = item.comments.flatMap((comment) => {
-      const commentId = (comment as { _id?: string })._id ?? null
-      const raw = (comment as { attachments?: Array<Record<string, unknown>> }).attachments ?? []
-      return raw.map((att) => {
-        const storageId = typeof att.storageId === "string" ? att.storageId : null
-        const archived = storageId ? byStorageId.get(storageId) : null
-        return {
-          storageId,
-          name: typeof att.name === "string" ? att.name : null,
-          size: typeof att.size === "number" ? att.size : null,
-          type: typeof att.type === "string" ? att.type : null,
-          archivedPath: archived?.archivedPath ?? null,
-          status: archived?.status ?? "skipped",
-          ticketId,
-          commentId,
-        }
-      })
-    })
-
-    return JSON.stringify({
-      ticketId,
-      tenantId,
-      archivedAt: Date.now(),
-      ticket: item.ticket,
-      comments: item.comments,
-      events: item.events,
-      attachments: ticketAttachments,
-    })
-  })
-  await writeFile(fullPath, lines.join("\n"), { encoding: "utf-8" })
-
-  return {
-    written: res.items.length,
-    attachments: {
-      total: attachments.length,
-      failed: attachments.filter((a) => a.status === "failed").length,
-    },
-    file: fullPath,
-  }
-}
diff --git a/src/server/companies-sync.ts b/src/server/companies-sync.ts
deleted file mode 100644
index d9c156b..0000000
--- a/src/server/companies-sync.ts
+++ /dev/null
@@ -1,44 +0,0 @@
-import { api } from "@/convex/_generated/api"
-import { createConvexClient, ConvexConfigurationError } from "./convex-client"
-
-type EnsureParams = {
-  tenantId: string
-  slug: string
-  name: string
-  provisioningCode: string
-}
-
-type RemoveParams = {
-  tenantId: string
-  slug: string
-}
-
-export async function syncConvexCompany(params: EnsureParams): Promise<boolean> {
-  try {
-    const client = createConvexClient()
-    const result = await client.mutation(api.companies.ensureProvisioned, params)
-    return Boolean(result)
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      console.warn("[companies-sync] Convex não configurado; sincronização ignorada.")
-      return false
-    }
-    console.error("[companies-sync] Falha ao sincronizar empresa no Convex", error)
-    throw error
-  }
-}
-
-export async function removeConvexCompany(params: RemoveParams): Promise<boolean> {
-  try {
-    const client = createConvexClient()
-    const result = await client.mutation(api.companies.removeBySlug, params)
-    return Boolean(result?.removed ?? true)
-  } catch (error) {
-    if (error instanceof ConvexConfigurationError) {
-      console.warn("[companies-sync] Convex não configurado; remoção ignorada.")
-      return false
-    }
-    console.error("[companies-sync] Falha ao remover empresa no Convex", error)
-    throw error
-  }
-}
diff --git a/src/server/company-service.ts b/src/server/company-service.ts
deleted file mode 100644
index 9ce8b29..0000000
--- a/src/server/company-service.ts
+++ /dev/null
@@ -1,482 +0,0 @@
-import type { Prisma as PrismaTypes } from "@/generated/prisma/client"
-import { Prisma, asPrismaKnownError } from "@/lib/prisma"
-import type { PrismaDelegateClient } from "@/lib/prisma"
-import { prisma } from "@/lib/prisma"
-import { ZodError } from "zod"
-
-import {
-  companyFormSchema,
-  companyInputSchema,
-  type CompanyCommunicationChannels,
-  type CompanyFormValues,
-  type CompanyStateRegistrationTypeOption,
-} from "@/lib/schemas/company"
-
-type DbCompany = Awaited<ReturnType<PrismaDelegateClient["company"]["create"]>>
-type CompanyFindManyArgs = Parameters<PrismaDelegateClient["company"]["findMany"]>[0]
-type CompanyCreatePayload = Parameters<PrismaDelegateClient["company"]["create"]>[0]["data"]
-
-export type NormalizedCompany = CompanyFormValues & {
-  id: string
-  provisioningCode: string | null
-  createdAt: string
-  updatedAt: string
-}
-
-// Local representation of the DB enum to avoid relying on Prisma enum exports
-type DbCompanyStateRegistrationType = "STANDARD" | "EXEMPT" | "SIMPLES"
-
-function asDbStateRegistrationType(value: unknown): DbCompanyStateRegistrationType | undefined {
-  return value === "STANDARD" || value === "EXEMPT" || value === "SIMPLES" ? value : undefined
-}
-
-function slugify(value?: string | null): string {
-  if (!value) return ""
-  const ascii = value
-    .normalize("NFD")
-    .replace(/[\u0300-\u036f]/g, "")
-    .replace(/[^\w\s-]/g, "")
-  const collapsed = ascii.trim().replace(/[_\s]+/g, "-")
-  const sanitized = collapsed.replace(/-+/g, "-").toLowerCase()
-  return sanitized.replace(/^-+|-+$/g, "")
-}
-
-function ensureSlugValue(
-  inputSlug: string | null | undefined,
-  fallbackName: string | null | undefined,
-  fallbackId?: string
-): string {
-  const slugFromInput = slugify(inputSlug)
-  if (slugFromInput) return slugFromInput
-  const slugFromName = slugify(fallbackName)
-  if (slugFromName) return slugFromName
-  if (fallbackId) {
-    const slugFromId = slugify(fallbackId)
-    if (slugFromId) return slugFromId
-    return fallbackId.toLowerCase()
-  }
-  return ""
-}
-
-const STATE_REGISTRATION_TYPE_TO_PRISMA: Record<
-  CompanyStateRegistrationTypeOption,
-  DbCompanyStateRegistrationType
-> = {
-  standard: "STANDARD",
-  exempt: "EXEMPT",
-  simples: "SIMPLES",
-}
-
-const STATE_REGISTRATION_TYPE_FROM_PRISMA: Record<
-  DbCompanyStateRegistrationType,
-  CompanyStateRegistrationTypeOption
-> = {
-  STANDARD: "standard",
-  EXEMPT: "exempt",
-  SIMPLES: "simples",
-}
-
-type PrismaJsonInput = PrismaTypes.InputJsonValue | PrismaTypes.NullableJsonNullValueInput
-
-const JSON_NULL_VALUE: PrismaTypes.NullableJsonNullValueInput = Prisma.JsonNull
-
-function toJsonInput(value: unknown): PrismaJsonInput {
-  if (value === null || value === undefined) {
-    return JSON_NULL_VALUE
-  }
-  if (value === Prisma.JsonNull || value === Prisma.DbNull) {
-    return value
-  }
-  return value as PrismaTypes.InputJsonValue
-}
-
-function asJsonRecord(value: PrismaTypes.JsonValue | null | undefined): Record<string, unknown> | undefined {
-  if (!value || typeof value !== "object" || Array.isArray(value)) {
-    return undefined
-  }
-  return value as Record<string, unknown>
-}
-
-const COMPANY_LEGACY_SELECT = {
-  id: true,
-  tenantId: true,
-  name: true,
-  slug: true,
-  isAvulso: true,
-  createdAt: true,
-  updatedAt: true,
-} as const
-
-function isMissingProvisioningCodeColumn(error: unknown): boolean {
-  const knownError = asPrismaKnownError(error)
-  if (knownError && knownError.code === "P2022") {
-    const meta = knownError.meta as Record<string, unknown> | undefined
-    const metaColumn =
-      typeof meta?.column === "string"
-        ? meta.column
-        : typeof meta?.column_name === "string"
-          ? meta.column_name
-          : typeof meta?.model === "string"
-            ? meta.model
-            : null
-    if (metaColumn && metaColumn.toLowerCase().includes("provisioningcode")) return true
-    if (knownError.message?.toLowerCase().includes("provisioningcode")) return true
-  }
-  return false
-}
-
-function isMissingCompanyTable(error: unknown): boolean {
-  const knownError = asPrismaKnownError(error)
-  if (knownError) {
-    if (knownError.code === "P2021") return true
-    const message = knownError.message?.toLowerCase() ?? ""
-    if (message.includes("table") && message.includes("company") && message.includes("does not exist")) {
-      return true
-    }
-  }
-  return false
-}
-
-export async function safeCompanyFindMany(args: CompanyFindManyArgs = {} as CompanyFindManyArgs): Promise<DbCompany[]> {
-  try {
-    return await prisma.company.findMany(args)
-  } catch (error) {
-    if (isMissingCompanyTable(error)) {
-      return []
-    }
-    if (!isMissingProvisioningCodeColumn(error)) {
-      throw error
-    }
-
-    const hasProjection = Boolean(args?.select || args?.include)
-    if (hasProjection) {
-      throw error
-    }
-
-    const legacyRows = await prisma.company.findMany({
-      ...args,
-      select: COMPANY_LEGACY_SELECT,
-    })
-
-    return legacyRows.map(
-      (row) => ({
-          id: row.id,
-          tenantId: row.tenantId,
-          name: row.name,
-          slug: row.slug,
-          provisioningCode: "",
-          isAvulso: Boolean(row.isAvulso),
-          contractedHoursPerMonth: null,
-          cnpj: null,
-          domain: null,
-          phone: null,
-          description: null,
-          address: null,
-          legalName: null,
-          tradeName: null,
-          stateRegistration: null,
-          stateRegistrationType: null,
-          primaryCnae: null,
-          timezone: null,
-          businessHours: null,
-          supportEmail: null,
-          billingEmail: null,
-          contactPreferences: null,
-          clientDomains: null,
-          communicationChannels: null,
-          fiscalAddress: null,
-          hasBranches: false,
-          regulatedEnvironments: null,
-          privacyPolicyAccepted: false,
-          privacyPolicyReference: null,
-          privacyPolicyMetadata: null,
-          contacts: null,
-          locations: null,
-          contracts: null,
-          sla: null,
-          tags: null,
-          customFields: null,
-          notes: null,
-          createdAt: row.createdAt,
-          updatedAt: row.updatedAt,
-        }) as DbCompany
-    )
-  }
-}
-
-export function formatZodError(error: ZodError) {
-  return error.issues.map((issue) => ({
-    path: issue.path.join("."),
-    message: issue.message,
-  }))
-}
-
-function sanitizeDomain(value?: string | null) {
-  if (!value) return null
-  const trimmed = value.trim().toLowerCase()
-  return trimmed.length === 0 ? null : trimmed
-}
-
-function sanitizePhone(value?: string | null) {
-  if (!value) return null
-  const trimmed = value.trim()
-  return trimmed.length === 0 ? null : trimmed
-}
-
-function normalizeChannels(
-  channels?: Partial<CompanyCommunicationChannels> | null
-): CompanyCommunicationChannels {
-  const ensure = (values?: string[]) =>
-    Array.from(new Set((values ?? []).map((value) => value.trim()).filter(Boolean)))
-  return {
-    supportEmails: ensure(channels?.supportEmails).map((email) => email.toLowerCase()),
-    billingEmails: ensure(channels?.billingEmails).map((email) => email.toLowerCase()),
-    whatsappNumbers: ensure(channels?.whatsappNumbers),
-    phones: ensure(channels?.phones),
-    portals: ensure(channels?.portals),
-  }
-}
-
-function mergeChannelsWithPrimary(
-  payload: CompanyFormValues,
-  base?: CompanyCommunicationChannels
-): CompanyCommunicationChannels {
-  const channels = normalizeChannels(base ?? payload.communicationChannels)
-  const supportEmails = new Set(channels.supportEmails)
-  const billingEmails = new Set(channels.billingEmails)
-  const phones = new Set(channels.phones)
-
-  if (payload.supportEmail) supportEmails.add(payload.supportEmail.toLowerCase())
-  if (payload.billingEmail) billingEmails.add(payload.billingEmail.toLowerCase())
-  if (payload.phone) phones.add(payload.phone)
-
-  return {
-    supportEmails: Array.from(supportEmails),
-    billingEmails: Array.from(billingEmails),
-    whatsappNumbers: channels.whatsappNumbers,
-    phones: Array.from(phones),
-    portals: channels.portals,
-  }
-}
-
-export function sanitizeCompanyInput(input: unknown, tenantId: string): CompanyFormValues {
-  const parsed = companyInputSchema.safeParse(input)
-  if (!parsed.success) {
-    throw parsed.error
-  }
-
-  const raw = parsed.data
-  const normalizedName = raw.name?.trim() ?? ""
-  const normalizedSlug = ensureSlugValue(raw.slug, normalizedName, raw.slug ?? raw.name ?? undefined)
-  const cnpjDigits =
-    typeof raw.cnpj === "string" ? raw.cnpj.replace(/\D/g, "").slice(0, 14) : null
-  const normalizedContacts = (raw.contacts ?? []).map((contact) => ({
-    ...contact,
-    email: contact.email?.trim().toLowerCase(),
-    phone: sanitizePhone(contact.phone),
-    whatsapp: sanitizePhone(contact.whatsapp),
-    preference: Array.from(new Set(contact.preference ?? [])),
-  }))
-
-  const normalizedLocations = (raw.locations ?? []).map((location) => ({
-    ...location,
-    responsibleContactId: location.responsibleContactId ?? null,
-    serviceWindow: location.serviceWindow ?? { mode: "inherit", periods: [] },
-  }))
-
-  const normalizedContracts = (raw.contracts ?? []).map((contract) => ({
-    ...contract,
-    scope: Array.from(new Set(contract.scope ?? [])),
-  }))
-
-  const normalizedTags = Array.from(
-    new Set((raw.tags ?? []).map((tag) => tag.trim()).filter(Boolean))
-  )
-
-  const normalizedCustomFields = (raw.customFields ?? []).map((field) => ({
-    ...field,
-    label: field.label.trim(),
-    key: field.key.trim(),
-  }))
-
-  const normalized: CompanyFormValues = companyFormSchema.parse({
-    ...raw,
-    tenantId,
-    name: normalizedName,
-    slug: normalizedSlug,
-    legalName: raw.legalName?.trim() ?? null,
-    tradeName: raw.tradeName?.trim() ?? null,
-    cnpj: cnpjDigits && cnpjDigits.length === 14 ? cnpjDigits : null,
-    stateRegistration: raw.stateRegistration?.trim() ?? null,
-    primaryCnae: raw.primaryCnae?.trim() ?? null,
-    description: raw.description?.trim() ?? null,
-    domain: sanitizeDomain(raw.domain),
-    phone: sanitizePhone(raw.phone),
-    address: raw.address?.trim() ?? null,
-    communicationChannels: normalizeChannels(raw.communicationChannels),
-    supportEmail: raw.supportEmail?.trim().toLowerCase() ?? null,
-    billingEmail: raw.billingEmail?.trim().toLowerCase() ?? null,
-    clientDomains: Array.from(
-      new Set((raw.clientDomains ?? []).map((domain) => domain.trim().toLowerCase()).filter(Boolean))
-    ),
-    fiscalAddress: raw.fiscalAddress ?? null,
-    regulatedEnvironments: Array.from(new Set(raw.regulatedEnvironments ?? [])),
-    contacts: normalizedContacts,
-    locations: normalizedLocations,
-    contracts: normalizedContracts,
-    businessHours: raw.businessHours ?? null,
-    sla: raw.sla ?? null,
-    tags: normalizedTags,
-    customFields: normalizedCustomFields,
-    notes: raw.notes?.trim() ?? null,
-    privacyPolicy: raw.privacyPolicy
-      ? {
-          accepted: raw.privacyPolicy.accepted ?? false,
-          reference: raw.privacyPolicy.reference ?? null,
-          metadata: raw.privacyPolicy.metadata,
-        }
-      : {
-          accepted: false,
-          reference: null,
-        },
-  })
-
-  return normalized
-}
-
-export function buildCompanyData(payload: CompanyFormValues, tenantId: string): CompanyCreatePayload {
-  const stateRegistrationType = payload.stateRegistrationType
-    ? STATE_REGISTRATION_TYPE_TO_PRISMA[payload.stateRegistrationType as CompanyStateRegistrationTypeOption]
-    : null
-
-  const communicationChannels = mergeChannelsWithPrimary(payload)
-  const privacyPolicyMetadata = payload.privacyPolicy?.metadata ?? null
-  const contactPreferencesPayload =
-    payload.contactPreferences || payload.supportEmail || payload.billingEmail
-      ? {
-          ...(payload.contactPreferences ?? {}),
-          supportEmail: payload.supportEmail ?? null,
-          billingEmail: payload.billingEmail ?? null,
-        }
-      : null
-
-  const data: CompanyCreatePayload = {
-    tenantId,
-    name: payload.name.trim(),
-    slug: payload.slug.trim(),
-    provisioningCode: payload.slug.trim(),
-    isAvulso: payload.isAvulso ?? false,
-    contractedHoursPerMonth: payload.contractedHoursPerMonth ?? null,
-    cnpj: payload.cnpj ?? null,
-    domain: payload.domain ?? null,
-    phone: payload.phone ?? null,
-    description: payload.description ?? null,
-    address: payload.address ?? null,
-    legalName: payload.legalName ?? null,
-    tradeName: payload.tradeName ?? null,
-    stateRegistration: payload.stateRegistration ?? null,
-    stateRegistrationType,
-    primaryCnae: payload.primaryCnae ?? null,
-    timezone: payload.businessHours?.timezone ?? null,
-    businessHours: toJsonInput(payload.businessHours),
-    supportEmail: payload.supportEmail ?? null,
-    billingEmail: payload.billingEmail ?? null,
-    contactPreferences: toJsonInput(contactPreferencesPayload),
-    clientDomains: toJsonInput(payload.clientDomains),
-    communicationChannels: toJsonInput(communicationChannels),
-    fiscalAddress: toJsonInput(payload.fiscalAddress),
-    hasBranches: payload.hasBranches ?? false,
-    regulatedEnvironments: toJsonInput(payload.regulatedEnvironments),
-    privacyPolicyAccepted: payload.privacyPolicy?.accepted ?? false,
-    privacyPolicyReference: payload.privacyPolicy?.reference ?? null,
-    privacyPolicyMetadata: toJsonInput(privacyPolicyMetadata),
-    contacts: toJsonInput(payload.contacts),
-    locations: toJsonInput(payload.locations),
-    contracts: toJsonInput(payload.contracts),
-    sla: toJsonInput(payload.sla),
-    tags: toJsonInput(payload.tags),
-    customFields: toJsonInput(payload.customFields),
-    notes: payload.notes ?? null,
-  }
-
-  return data
-}
-
-export function normalizeCompany(company: DbCompany): NormalizedCompany {
-  const communicationChannels = normalizeChannels(
-    company.communicationChannels as CompanyCommunicationChannels | null | undefined
-  )
-  const normalizedName = (company.name ?? "").trim()
-  const normalizedSlug = ensureSlugValue(company.slug, normalizedName || company.name, company.id)
-  const base: CompanyFormValues = {
-    tenantId: company.tenantId,
-    name: normalizedName,
-    slug: normalizedSlug,
-    legalName: company.legalName,
-    tradeName: company.tradeName,
-    cnpj: company.cnpj,
-    stateRegistration: company.stateRegistration,
-    stateRegistrationType: (() => {
-      const t = asDbStateRegistrationType(company.stateRegistrationType)
-      return t ? STATE_REGISTRATION_TYPE_FROM_PRISMA[t] : undefined
-    })(),
-    primaryCnae: company.primaryCnae,
-    description: company.description,
-    domain: company.domain,
-    phone: company.phone,
-    address: company.address,
-    contractedHoursPerMonth: company.contractedHoursPerMonth,
-    businessHours: (company.businessHours as CompanyFormValues["businessHours"]) ?? null,
-    communicationChannels,
-    supportEmail: company.supportEmail,
-    billingEmail: company.billingEmail,
-    contactPreferences: (company.contactPreferences as CompanyFormValues["contactPreferences"]) ?? undefined,
-    clientDomains: (company.clientDomains as string[] | null) ?? [],
-    fiscalAddress: (company.fiscalAddress as CompanyFormValues["fiscalAddress"]) ?? null,
-    hasBranches: Boolean(company.hasBranches),
-    regulatedEnvironments: (company.regulatedEnvironments as string[] | null) ?? [],
-    privacyPolicy: {
-      accepted: Boolean(company.privacyPolicyAccepted),
-      reference: company.privacyPolicyReference ?? null,
-      metadata: asJsonRecord(company.privacyPolicyMetadata),
-    },
-    contacts: (company.contacts as CompanyFormValues["contacts"]) ?? [],
-    locations: (company.locations as CompanyFormValues["locations"]) ?? [],
-    contracts: (company.contracts as CompanyFormValues["contracts"]) ?? [],
-    sla: (company.sla as CompanyFormValues["sla"]) ?? null,
-    tags: (company.tags as string[] | null) ?? [],
-    customFields: (company.customFields as CompanyFormValues["customFields"]) ?? [],
-    notes: company.notes ?? null,
-    isAvulso: Boolean(company.isAvulso),
-  }
-
-  const payload = companyFormSchema.parse({
-    ...base,
-    communicationChannels: mergeChannelsWithPrimary(base, communicationChannels),
-  })
-
-  return {
-    ...payload,
-    id: company.id,
-    provisioningCode: company.provisioningCode && company.provisioningCode.trim().length > 0
-      ? company.provisioningCode
-      : null,
-    createdAt: company.createdAt.toISOString(),
-    updatedAt: company.updatedAt.toISOString(),
-  }
-}
-
-export async function fetchCompaniesByTenant(tenantId: string): Promise<DbCompany[]> {
-  return safeCompanyFindMany({
-    where: { tenantId },
-    orderBy: { name: "asc" },
-  })
-}
-
-export async function fetchCompanyById(id: string): Promise<DbCompany | null> {
-  const rows = await safeCompanyFindMany({
-    where: { id },
-    take: 1,
-  })
-  return rows[0] ?? null
-}
diff --git a/src/server/convex-client.ts b/src/server/convex-client.ts
deleted file mode 100644
index cdd92e2..0000000
--- a/src/server/convex-client.ts
+++ /dev/null
@@ -1,30 +0,0 @@
-import { ConvexHttpClient } from "convex/browser"
-
-import { env } from "@/lib/env"
-import { DEFAULT_CONVEX_URL } from "@/lib/constants"
-
-export class ConvexConfigurationError extends Error {
-  constructor(message = "Convex não configurado.") {
-    super(message)
-    this.name = "ConvexConfigurationError"
-  }
-}
-
-function isServerSide() {
-  return typeof window === "undefined"
-}
-
-export function requireConvexUrl(): string {
-  const url = isServerSide()
-    ? env.CONVEX_INTERNAL_URL ?? env.NEXT_PUBLIC_CONVEX_URL ?? DEFAULT_CONVEX_URL
-    : env.NEXT_PUBLIC_CONVEX_URL ?? DEFAULT_CONVEX_URL
-  if (!url) {
-    throw new ConvexConfigurationError()
-  }
-  return url
-}
-
-export function createConvexClient(): ConvexHttpClient {
-  const url = requireConvexUrl()
-  return new ConvexHttpClient(url)
-}
diff --git a/src/server/cors.ts b/src/server/cors.ts
deleted file mode 100644
index 54d8c9e..0000000
--- a/src/server/cors.ts
+++ /dev/null
@@ -1,53 +0,0 @@
-import { NextResponse } from "next/server"
-
-const DEFAULT_ALLOWED_ORIGINS = [
-  process.env.NEXT_PUBLIC_APP_URL ?? null,
-  "https://tickets.esdrasrenan.com.br",
-  "http://localhost:1420",
-  "http://localhost:3000",
-  "tauri://localhost",
-].filter((value): value is string => Boolean(value))
-
-export function resolveCorsOrigin(requestOrigin: string | null): string {
-  if (!requestOrigin) return "*"
-  const allowed = new Set(DEFAULT_ALLOWED_ORIGINS)
-  if (allowed.has(requestOrigin)) {
-    return requestOrigin
-  }
-  return "*"
-}
-
-export function applyCorsHeaders(response: NextResponse, origin: string | null, methods = "POST, OPTIONS") {
-  const resolvedOrigin = resolveCorsOrigin(origin)
-  response.headers.set("Access-Control-Allow-Origin", resolvedOrigin)
-  response.headers.set("Access-Control-Allow-Methods", methods)
-  response.headers.set("Access-Control-Allow-Headers", "Content-Type, Authorization")
-  // Permite envio/recebimento de cookies em requisições cross-origin (ex.: WebView -> domínio HTTPS)
-  if (resolvedOrigin !== "*") {
-    response.headers.set("Access-Control-Allow-Credentials", "true")
-  }
-  response.headers.set("Access-Control-Max-Age", "86400")
-  response.headers.set("Vary", "Origin")
-  return response
-}
-
-export function createCorsPreflight(origin: string | null, methods = "POST, OPTIONS") {
-  const response = new NextResponse(null, { status: 204 })
-  return applyCorsHeaders(response, origin, methods)
-}
-
-export function jsonWithCors<T>(
-  data: T,
-  init: number | ResponseInit,
-  origin: string | null,
-  methods = "POST, OPTIONS",
-  extraHeaders?: Record<string, string>
-) {
-  const response = NextResponse.json(data, typeof init === "number" ? { status: init } : init)
-  if (extraHeaders) {
-    for (const [key, value] of Object.entries(extraHeaders)) {
-      response.headers.set(key, value)
-    }
-  }
-  return applyCorsHeaders(response, origin, methods)
-}
diff --git a/src/server/email-smtp.ts b/src/server/email-smtp.ts
deleted file mode 100644
index 1d5260d..0000000
--- a/src/server/email-smtp.ts
+++ /dev/null
@@ -1,284 +0,0 @@
-import net from "net"
-import tls from "tls"
-
-type SmtpConfig = {
-  host: string
-  port: number
-  domain?: string
-  username: string
-  password: string
-  from: string
-  starttls?: boolean
-  tls?: boolean
-  rejectUnauthorized?: boolean
-  timeoutMs?: number
-}
-
-function b64(input: string) {
-  return Buffer.from(input, "utf8").toString("base64")
-}
-
-function extractEnvelopeAddress(from: string): string {
-  // Prefer address inside angle brackets
-  const angle = from.match(/<\s*([^>\s]+)\s*>/)
-  if (angle?.[1]) return angle[1]
-  // Fallback: address inside parentheses
-  const paren = from.match(/\(([^)\s]+@[^)\s]+)\)/)
-  if (paren?.[1]) return paren[1]
-  // Fallback: first email-like substring
-  const email = from.match(/[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,}/)
-  if (email?.[0]) return email[0]
-  // Last resort: use whole string
-  return from
-}
-
-type SmtpSocket = net.Socket | tls.TLSSocket
-
-type SmtpResponse = { code: number; lines: string[] }
-
-function createSmtpReader(socket: SmtpSocket, timeoutMs: number) {
-  let buffer = ""
-  let current: SmtpResponse | null = null
-  const queue: SmtpResponse[] = []
-  let pending:
-    | { resolve: (response: SmtpResponse) => void; reject: (error: unknown) => void; timer: ReturnType<typeof setTimeout> }
-    | null = null
-
-  const finalize = (response: SmtpResponse) => {
-    if (pending) {
-      clearTimeout(pending.timer)
-      const resolve = pending.resolve
-      pending = null
-      resolve(response)
-      return
-    }
-    queue.push(response)
-  }
-
-  const onData = (data: Buffer) => {
-    buffer += data.toString("utf8")
-    const lines = buffer.split(/\r?\n/)
-    buffer = lines.pop() ?? ""
-
-    for (const line of lines) {
-      if (!line) continue
-      const match = line.match(/^(\d{3})([ -])\s?(.*)$/)
-      if (!match) continue
-
-      const code = Number(match[1])
-      const isFinal = match[2] === " "
-
-      if (!current) current = { code, lines: [] }
-      current.lines.push(line)
-
-      if (isFinal) {
-        const response = current
-        current = null
-        finalize(response)
-      }
-    }
-  }
-
-  const onError = (error: unknown) => {
-    if (pending) {
-      clearTimeout(pending.timer)
-      const reject = pending.reject
-      pending = null
-      reject(error)
-    }
-  }
-
-  socket.on("data", onData)
-  socket.on("error", onError)
-
-  const read = () =>
-    new Promise<SmtpResponse>((resolve, reject) => {
-      const queued = queue.shift()
-      if (queued) {
-        resolve(queued)
-        return
-      }
-      if (pending) {
-        reject(new Error("smtp_concurrent_read"))
-        return
-      }
-      const timer = setTimeout(() => {
-        if (!pending) return
-        const rejectPending = pending.reject
-        pending = null
-        rejectPending(new Error("smtp_timeout"))
-      }, timeoutMs)
-      pending = { resolve, reject, timer }
-    })
-
-  const dispose = () => {
-    socket.off("data", onData)
-    socket.off("error", onError)
-    if (pending) {
-      clearTimeout(pending.timer)
-      pending = null
-    }
-  }
-
-  return { read, dispose }
-}
-
-function isCapability(lines: string[], capability: string) {
-  const upper = capability.trim().toUpperCase()
-  return lines.some((line) => line.replace(/^(\d{3})([ -])/, "").trim().toUpperCase().startsWith(upper))
-}
-
-function assertCode(response: SmtpResponse, expected: number | ((code: number) => boolean), context: string) {
-  const ok = typeof expected === "number" ? response.code === expected : expected(response.code)
-  if (ok) return
-  const details = response.lines.join(" | ")
-  throw new Error(`smtp_unexpected_response:${context}:${response.code}:${details}`)
-}
-
-async function connectPlain(host: string, port: number, timeoutMs: number) {
-  return new Promise<net.Socket>((resolve, reject) => {
-    const socket = net.connect(port, host)
-    const timer = setTimeout(() => {
-      socket.destroy()
-      reject(new Error("smtp_connect_timeout"))
-    }, timeoutMs)
-    socket.once("connect", () => {
-      clearTimeout(timer)
-      resolve(socket)
-    })
-    socket.once("error", (e) => {
-      clearTimeout(timer)
-      reject(e)
-    })
-  })
-}
-
-async function connectTls(host: string, port: number, rejectUnauthorized: boolean, timeoutMs: number) {
-  return new Promise<tls.TLSSocket>((resolve, reject) => {
-    const socket = tls.connect({ host, port, rejectUnauthorized, servername: host })
-    const timer = setTimeout(() => {
-      socket.destroy()
-      reject(new Error("smtp_connect_timeout"))
-    }, timeoutMs)
-    socket.once("secureConnect", () => {
-      clearTimeout(timer)
-      resolve(socket)
-    })
-    socket.once("error", (e) => {
-      clearTimeout(timer)
-      reject(e)
-    })
-  })
-}
-
-async function upgradeToStartTls(socket: net.Socket, host: string, rejectUnauthorized: boolean, timeoutMs: number) {
-  return new Promise<tls.TLSSocket>((resolve, reject) => {
-    const tlsSocket = tls.connect({ socket, servername: host, rejectUnauthorized })
-    const timer = setTimeout(() => {
-      tlsSocket.destroy()
-      reject(new Error("smtp_connect_timeout"))
-    }, timeoutMs)
-    tlsSocket.once("secureConnect", () => {
-      clearTimeout(timer)
-      resolve(tlsSocket)
-    })
-    tlsSocket.once("error", (e) => {
-      clearTimeout(timer)
-      reject(e)
-    })
-  })
-}
-
-export async function sendSmtpMail(cfg: SmtpConfig, to: string | string[], subject: string, html: string) {
-  const timeoutMs = Math.max(1000, cfg.timeoutMs ?? 10000)
-  const rejectUnauthorized = cfg.rejectUnauthorized ?? false
-  const implicitTls = cfg.tls ?? cfg.port === 465
-  const wantsStarttls = cfg.starttls ?? !implicitTls
-
-  const rcpts: string[] = Array.isArray(to)
-    ? to
-    : String(to)
-        .split(/[;,]/)
-        .map((s) => s.trim())
-        .filter(Boolean)
-
-  let socket: SmtpSocket | null = null
-  let reader: ReturnType<typeof createSmtpReader> | null = null
-
-  const sendLine = (line: string) => socket?.write(line + "\r\n")
-
-  const readExpected = async (expected: number | ((code: number) => boolean), context: string) => {
-    if (!reader) throw new Error("smtp_reader_not_ready")
-    const response = await reader.read()
-    assertCode(response, expected, context)
-    return response
-  }
-
-  try {
-    socket = implicitTls
-      ? await connectTls(cfg.host, cfg.port, rejectUnauthorized, timeoutMs)
-      : await connectPlain(cfg.host, cfg.port, timeoutMs)
-
-    reader = createSmtpReader(socket, timeoutMs)
-
-    await readExpected(220, "greeting")
-
-    const domain = cfg.domain ?? cfg.host
-    sendLine(`EHLO ${domain}`)
-    let ehlo = await readExpected(250, "ehlo")
-
-    if (!implicitTls && wantsStarttls) {
-      const supportsStarttls = isCapability(ehlo.lines, "STARTTLS")
-      if (!supportsStarttls) {
-        throw new Error("smtp_starttls_not_supported")
-      }
-
-      sendLine("STARTTLS")
-      await readExpected(220, "starttls")
-
-      reader.dispose()
-      const upgraded = await upgradeToStartTls(socket as net.Socket, cfg.host, rejectUnauthorized, timeoutMs)
-      socket = upgraded
-      reader = createSmtpReader(socket, timeoutMs)
-
-      sendLine(`EHLO ${domain}`)
-      ehlo = await readExpected(250, "ehlo_starttls")
-    }
-
-    sendLine("AUTH LOGIN")
-    await readExpected(334, "auth_login")
-    sendLine(b64(cfg.username))
-    await readExpected(334, "auth_username")
-    sendLine(b64(cfg.password))
-    await readExpected(235, "auth_password")
-
-    const envelopeFrom = extractEnvelopeAddress(cfg.from)
-    sendLine(`MAIL FROM:<${envelopeFrom}>`)
-    await readExpected((code) => Math.floor(code / 100) === 2, "mail_from")
-
-    for (const rcpt of rcpts) {
-      sendLine(`RCPT TO:<${rcpt}>`)
-      await readExpected((code) => Math.floor(code / 100) === 2, "rcpt_to")
-    }
-
-    sendLine("DATA")
-    await readExpected(354, "data")
-
-    const headers = [
-      `From: ${cfg.from}`,
-      `To: ${Array.isArray(to) ? to.join(", ") : to}`,
-      `Subject: ${subject}`,
-      "MIME-Version: 1.0",
-      "Content-Type: text/html; charset=UTF-8",
-    ].join("\r\n")
-
-    sendLine(headers + "\r\n\r\n" + html + "\r\n.")
-    await readExpected((code) => Math.floor(code / 100) === 2, "message")
-
-    sendLine("QUIT")
-    await readExpected(221, "quit")
-  } finally {
-    reader?.dispose()
-    socket?.end()
-  }
-}
diff --git a/src/server/email/email-service.ts b/src/server/email/email-service.ts
deleted file mode 100644
index 82c8669..0000000
--- a/src/server/email/email-service.ts
+++ /dev/null
@@ -1,305 +0,0 @@
-/**
- * Serviço centralizado de envio de e-mails
- * Sistema de Chamados Raven
- */
-
-import { sendSmtpMail } from "../email-smtp"
-import { renderTemplate, type TemplateData, type TemplateName } from "./email-templates"
-
-// ============================================
-// Tipos
-// ============================================
-
-export type NotificationType =
-  // Ciclo de vida do ticket
-  | "ticket_created"
-  | "ticket_assigned"
-  | "ticket_resolved"
-  | "ticket_reopened"
-  | "ticket_status_changed"
-  | "ticket_priority_changed"
-  // Comunicação
-  | "comment_public"
-  | "comment_response"
-  | "comment_mention"
-  // SLA
-  | "sla_at_risk"
-  | "sla_breached"
-  | "sla_daily_digest"
-  // Autenticação
-  | "security_password_reset"
-  | "security_email_verify"
-  | "security_email_change"
-  | "security_new_login"
-  | "security_invite"
-
-export interface NotificationConfig {
-  label: string
-  defaultEnabled: boolean
-  staffOnly?: boolean
-  required?: boolean
-  collaboratorCanDisable?: boolean
-}
-
-export const NOTIFICATION_TYPES: Record<NotificationType, NotificationConfig> = {
-  // Ciclo de vida do ticket
-  ticket_created: {
-    label: "Abertura de chamado",
-    defaultEnabled: true,
-    required: true,
-  },
-  ticket_assigned: {
-    label: "Atribuição de chamado",
-    defaultEnabled: true,
-    collaboratorCanDisable: false,
-  },
-  ticket_resolved: {
-    label: "Resolução de chamado",
-    defaultEnabled: true,
-    required: true,
-  },
-  ticket_reopened: {
-    label: "Reabertura de chamado",
-    defaultEnabled: true,
-    collaboratorCanDisable: true,
-  },
-  ticket_status_changed: {
-    label: "Mudança de status",
-    defaultEnabled: false,
-    collaboratorCanDisable: true,
-  },
-  ticket_priority_changed: {
-    label: "Mudança de prioridade",
-    defaultEnabled: true,
-    collaboratorCanDisable: true,
-  },
-  // Comunicação
-  comment_public: {
-    label: "Comentários públicos",
-    defaultEnabled: true,
-    collaboratorCanDisable: true,
-  },
-  comment_response: {
-    label: "Resposta do solicitante",
-    defaultEnabled: true,
-    staffOnly: true,
-  },
-  comment_mention: {
-    label: "Menções em comentários",
-    defaultEnabled: true,
-    staffOnly: true,
-  },
-  // SLA
-  sla_at_risk: {
-    label: "SLA em risco",
-    defaultEnabled: true,
-    staffOnly: true,
-  },
-  sla_breached: {
-    label: "SLA violado",
-    defaultEnabled: true,
-    staffOnly: true,
-  },
-  sla_daily_digest: {
-    label: "Resumo diário de SLA",
-    defaultEnabled: false,
-    staffOnly: true,
-  },
-  // Autenticação
-  security_password_reset: {
-    label: "Redefinição de senha",
-    defaultEnabled: true,
-    required: true,
-  },
-  security_email_verify: {
-    label: "Verificação de e-mail",
-    defaultEnabled: true,
-    required: true,
-  },
-  security_email_change: {
-    label: "Alteração de e-mail",
-    defaultEnabled: true,
-    required: true,
-  },
-  security_new_login: {
-    label: "Novo login detectado",
-    defaultEnabled: true,
-    collaboratorCanDisable: false,
-  },
-  security_invite: {
-    label: "Convite de usuário",
-    defaultEnabled: true,
-    required: true,
-  },
-}
-
-export interface EmailRecipient {
-  email: string
-  name?: string
-  userId?: string
-  role?: "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR"
-}
-
-export interface SendEmailOptions {
-  to: EmailRecipient | EmailRecipient[]
-  subject: string
-  template: TemplateName
-  data: TemplateData
-  notificationType?: NotificationType
-  tenantId?: string
-  skipPreferenceCheck?: boolean
-}
-
-export interface SendEmailResult {
-  success: boolean
-  skipped?: boolean
-  reason?: string
-  recipientCount?: number
-}
-
-// ============================================
-// Configuração SMTP
-// ============================================
-
-function getSmtpConfig() {
-  const host = process.env.SMTP_HOST
-  const port = process.env.SMTP_PORT
-  const username = process.env.SMTP_USER
-  const password = process.env.SMTP_PASS
-  const fromEmail = process.env.SMTP_FROM_EMAIL
-  const fromName = process.env.SMTP_FROM_NAME ?? "Sistema de Chamados"
-
-  if (!host || !port || !username || !password || !fromEmail) {
-    return null
-  }
-
-  return {
-    host,
-    port: parseInt(port, 10),
-    username,
-    password,
-    from: `"${fromName}" <${fromEmail}>`,
-    tls: process.env.SMTP_SECURE === "true",
-    rejectUnauthorized: false,
-    timeoutMs: 15000,
-  }
-}
-
-// ============================================
-// Serviço de E-mail
-// ============================================
-
-/**
- * Envia um e-mail usando o sistema de templates
- */
-export async function sendEmail(options: SendEmailOptions): Promise<SendEmailResult> {
-  const config = getSmtpConfig()
-
-  if (!config) {
-    console.warn("[EmailService] SMTP não configurado, e-mail ignorado")
-    return { success: false, skipped: true, reason: "smtp_not_configured" }
-  }
-
-  const recipients = Array.isArray(options.to) ? options.to : [options.to]
-
-  if (recipients.length === 0) {
-    return { success: false, skipped: true, reason: "no_recipients" }
-  }
-
-  // Renderiza o template
-  const html = renderTemplate(options.template, options.data)
-
-  // Extrai apenas os e-mails
-  const emailAddresses = recipients.map((r) => r.email)
-
-  try {
-    await sendSmtpMail(config, emailAddresses, options.subject, html)
-
-    console.log(`[EmailService] E-mail enviado para ${emailAddresses.length} destinatário(s)`)
-
-    return {
-      success: true,
-      recipientCount: emailAddresses.length,
-    }
-  } catch (error) {
-    console.error("[EmailService] Erro ao enviar e-mail:", error)
-    return {
-      success: false,
-      reason: error instanceof Error ? error.message : "unknown_error",
-    }
-  }
-}
-
-/**
- * Verifica se um tipo de notificação é obrigatório
- */
-export function isRequiredNotification(type: NotificationType): boolean {
-  return NOTIFICATION_TYPES[type]?.required === true
-}
-
-/**
- * Verifica se um tipo de notificação é apenas para staff
- */
-export function isStaffOnlyNotification(type: NotificationType): boolean {
-  return NOTIFICATION_TYPES[type]?.staffOnly === true
-}
-
-/**
- * Verifica se um colaborador pode desativar um tipo de notificação
- */
-export function canCollaboratorDisable(type: NotificationType): boolean {
-  return NOTIFICATION_TYPES[type]?.collaboratorCanDisable === true
-}
-
-/**
- * Retorna o label de um tipo de notificação
- */
-export function getNotificationLabel(type: NotificationType): string {
-  return NOTIFICATION_TYPES[type]?.label ?? type
-}
-
-/**
- * Retorna todos os tipos de notificação disponíveis para um role
- */
-export function getAvailableNotificationTypes(role: "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR"): NotificationType[] {
-  const isStaff = ["ADMIN", "MANAGER", "AGENT"].includes(role)
-
-  return (Object.entries(NOTIFICATION_TYPES) as [NotificationType, NotificationConfig][])
-    .filter(([, config]) => {
-      if (config.staffOnly && !isStaff) return false
-      return true
-    })
-    .map(([type]) => type)
-}
-
-/**
- * Retorna os tipos de notificação que um colaborador pode desativar
- */
-export function getCollaboratorDisableableTypes(): NotificationType[] {
-  return (Object.entries(NOTIFICATION_TYPES) as [NotificationType, NotificationConfig][])
-    .filter(([, config]) => config.collaboratorCanDisable === true)
-    .map(([type]) => type)
-}
-
-// ============================================
-// E-mail de Teste
-// ============================================
-
-const TEST_EMAIL_RECIPIENT = process.env.TEST_EMAIL_RECIPIENT ?? "monkeyesdras@gmail.com"
-
-/**
- * Envia um e-mail de teste
- */
-export async function sendTestEmail(to?: string): Promise<SendEmailResult> {
-  return sendEmail({
-    to: { email: to ?? TEST_EMAIL_RECIPIENT },
-    subject: "Teste - Sistema de Chamados Raven",
-    template: "test",
-    data: {
-      title: "E-mail de Teste",
-      message: "Este é um e-mail de teste do Sistema de Chamados Raven.",
-      timestamp: new Date().toLocaleString("pt-BR", { timeZone: "America/Sao_Paulo" }),
-    },
-    skipPreferenceCheck: true,
-  })
-}
diff --git a/src/server/email/email-templates.ts b/src/server/email/email-templates.ts
deleted file mode 100644
index 9aea513..0000000
--- a/src/server/email/email-templates.ts
+++ /dev/null
@@ -1,944 +0,0 @@
-/**
- * Sistema de Templates de E-mail
- * Sistema de Chamados Raven
- * Design inspirado em boas práticas de e-mail marketing
- */
-
-// ============================================
-// Tipos
-// ============================================
-
-export type TemplateName =
-  | "test"
-  | "ticket_created"
-  | "ticket_resolved"
-  | "ticket_assigned"
-  | "ticket_status"
-  | "ticket_comment"
-  | "password_reset"
-  | "email_verify"
-  | "invite"
-  | "new_login"
-  | "sla_warning"
-  | "sla_breached"
-
-export type TemplateData = Record<string, unknown>
-
-// ============================================
-// Design Tokens - Sincronizado com globals.css
-// ============================================
-
-const COLORS = {
-  // Primárias - cyan do sistema
-  primary: "#00e8ff",
-  primaryDark: "#00d6eb",
-  primaryForeground: "#020617",
-
-  // Backgrounds
-  background: "#f7f8fb",
-  card: "#ffffff",
-  cardAlt: "#f8fafc",
-
-  // Borders
-  border: "#e2e8f0",
-  borderLight: "#f1f5f9",
-
-  // Texto
-  textPrimary: "#0f172a",
-  textSecondary: "#475569",
-  textMuted: "#94a3b8",
-
-  // Status - alinhado com status-badge.tsx
-  statusPending: "#64748b",
-  statusPendingBg: "#f1f5f9",
-  statusProgress: "#0a4760",
-  statusProgressBg: "#dff1fb",
-  statusPaused: "#7a5901",
-  statusPausedBg: "#fff3c4",
-  statusResolved: "#1f6a45",
-  statusResolvedBg: "#dcf4eb",
-
-  // Prioridade
-  priorityLow: "#64748b",
-  priorityLowBg: "#f1f5f9",
-  priorityMedium: "#0a4760",
-  priorityMediumBg: "#dff1fb",
-  priorityHigh: "#92400e",
-  priorityHighBg: "#fef3c7",
-  priorityUrgent: "#991b1b",
-  priorityUrgentBg: "#fee2e2",
-
-  // Alertas
-  warning: "#d97706",
-  warningBg: "#fffbeb",
-  error: "#dc2626",
-  errorBg: "#fef2f2",
-  success: "#059669",
-  successBg: "#ecfdf5",
-
-  // Estrelas
-  starActive: "#f59e0b",
-  starInactive: "#e2e8f0",
-
-  // Botao secundario
-  buttonSecondary: "#0f172a",
-  buttonSecondaryForeground: "#f8fafc",
-}
-
-// ============================================
-// Helpers
-// ============================================
-
-function escapeHtml(str: unknown): string {
-  if (str === null || str === undefined) return ""
-  const s = String(str)
-  return s
-    .replace(/&/g, "&amp;")
-    .replace(/</g, "&lt;")
-    .replace(/>/g, "&gt;")
-    .replace(/"/g, "&quot;")
-    .replace(/'/g, "&#39;")
-}
-
-function formatDate(date: Date | string | number, options?: Intl.DateTimeFormatOptions): string {
-  const d = date instanceof Date ? date : new Date(date)
-  return d.toLocaleDateString("pt-BR", {
-    timeZone: "America/Sao_Paulo",
-    day: "2-digit",
-    month: "2-digit",
-    year: "numeric",
-    hour: "2-digit",
-    minute: "2-digit",
-    ...options,
-  })
-}
-
-function formatDateShort(date: Date | string | number): string {
-  const d = date instanceof Date ? date : new Date(date)
-  return d.toLocaleDateString("pt-BR", {
-    timeZone: "America/Sao_Paulo",
-    day: "2-digit",
-    month: "short",
-    year: "numeric",
-  })
-}
-
-// ============================================
-// Componentes de E-mail
-// ============================================
-
-function getStatusStyle(status: string): { bg: string; color: string; label: string } {
-  const statusMap: Record<string, { bg: string; color: string; label: string }> = {
-    PENDING: { bg: COLORS.statusPendingBg, color: COLORS.statusPending, label: "Pendente" },
-    AWAITING_ATTENDANCE: { bg: COLORS.statusProgressBg, color: COLORS.statusProgress, label: "Em andamento" },
-    PAUSED: { bg: COLORS.statusPausedBg, color: COLORS.statusPaused, label: "Pausado" },
-    RESOLVED: { bg: COLORS.statusResolvedBg, color: COLORS.statusResolved, label: "Resolvido" },
-  }
-  return statusMap[status] ?? { bg: COLORS.statusPendingBg, color: COLORS.statusPending, label: status }
-}
-
-function getPriorityStyle(priority: string): { bg: string; color: string; label: string } {
-  const priorityMap: Record<string, { bg: string; color: string; label: string }> = {
-    LOW: { bg: COLORS.priorityLowBg, color: COLORS.priorityLow, label: "Baixa" },
-    MEDIUM: { bg: COLORS.priorityMediumBg, color: COLORS.priorityMedium, label: "Média" },
-    HIGH: { bg: COLORS.priorityHighBg, color: COLORS.priorityHigh, label: "Alta" },
-    URGENT: { bg: COLORS.priorityUrgentBg, color: COLORS.priorityUrgent, label: "Urgente" },
-  }
-  return priorityMap[priority] ?? { bg: COLORS.priorityMediumBg, color: COLORS.priorityMedium, label: priority }
-}
-
-// Badge pill - estilo arredondado como no sistema
-function badge(label: string, bg: string, color: string): string {
-  return `<span style="display:inline-block;padding:6px 14px;border-radius:9999px;font-size:13px;font-weight:600;background:${bg};color:${color};border:1px solid ${bg};">${escapeHtml(label)}</span>`
-}
-
-function statusBadge(status: string): string {
-  const style = getStatusStyle(status)
-  return badge(style.label, style.bg, style.color)
-}
-
-function priorityBadge(priority: string): string {
-  const style = getPriorityStyle(priority)
-  return badge(style.label, style.bg, style.color)
-}
-
-// Botao principal - estilo cyan do sistema
-function buttonPrimary(label: string, url: string): string {
-  return `
-    <table cellpadding="0" cellspacing="0" border="0" style="margin:0 auto;">
-      <tr>
-        <td align="center" style="border-radius:12px;background:${COLORS.primary};">
-          <a href="${escapeHtml(url)}" target="_blank" style="display:inline-block;padding:14px 32px;font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;font-size:15px;font-weight:600;color:${COLORS.primaryForeground};text-decoration:none;border-radius:12px;">${escapeHtml(label)}</a>
-        </td>
-      </tr>
-    </table>
-  `
-}
-
-// Botao secundario - estilo escuro
-function buttonSecondary(label: string, url: string): string {
-  return `
-    <table cellpadding="0" cellspacing="0" border="0" style="margin:0 auto;">
-      <tr>
-        <td align="center" style="border-radius:12px;background:${COLORS.buttonSecondary};">
-          <a href="${escapeHtml(url)}" target="_blank" style="display:inline-block;padding:14px 32px;font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;font-size:15px;font-weight:600;color:${COLORS.buttonSecondaryForeground};text-decoration:none;border-radius:12px;">${escapeHtml(label)}</a>
-        </td>
-      </tr>
-    </table>
-  `
-}
-
-// Link de texto
-function textLink(label: string, url: string): string {
-  return `<a href="${escapeHtml(url)}" style="color:${COLORS.primaryDark};text-decoration:none;font-weight:500;">${escapeHtml(label)}</a>`
-}
-
-// Card de informações do ticket
-function ticketInfoCard(data: {
-  reference: number | string
-  subject: string
-  status?: string
-  priority?: string
-  requesterName?: string
-  assigneeName?: string
-  createdAt?: Date | string
-}): string {
-  const rows: string[] = []
-
-  // Número do chamado com destaque
-  rows.push(`
-    <tr>
-      <td style="padding:12px 16px;border-bottom:1px solid ${COLORS.borderLight};">
-        <table width="100%" cellpadding="0" cellspacing="0">
-          <tr>
-            <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:120px;">Chamado</td>
-            <td style="color:${COLORS.textPrimary};font-size:15px;font-weight:700;">#${escapeHtml(data.reference)}</td>
-          </tr>
-        </table>
-      </td>
-    </tr>
-  `)
-
-  // Assunto
-  rows.push(`
-    <tr>
-      <td style="padding:12px 16px;border-bottom:1px solid ${COLORS.borderLight};">
-        <table width="100%" cellpadding="0" cellspacing="0">
-          <tr>
-            <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:120px;vertical-align:top;">Assunto</td>
-            <td style="color:${COLORS.textPrimary};font-size:14px;line-height:1.5;">${escapeHtml(data.subject)}</td>
-          </tr>
-        </table>
-      </td>
-    </tr>
-  `)
-
-  // Status e Prioridade na mesma linha
-  if (data.status || data.priority) {
-    rows.push(`
-      <tr>
-        <td style="padding:12px 16px;border-bottom:1px solid ${COLORS.borderLight};">
-          <table width="100%" cellpadding="0" cellspacing="0">
-            <tr>
-              ${data.status ? `
-                <td style="width:50%;">
-                  <span style="color:${COLORS.textMuted};font-size:13px;font-weight:500;display:block;margin-bottom:6px;">Status</span>
-                  ${statusBadge(data.status)}
-                </td>
-              ` : ""}
-              ${data.priority ? `
-                <td style="width:50%;">
-                  <span style="color:${COLORS.textMuted};font-size:13px;font-weight:500;display:block;margin-bottom:6px;">Prioridade</span>
-                  ${priorityBadge(data.priority)}
-                </td>
-              ` : ""}
-            </tr>
-          </table>
-        </td>
-      </tr>
-    `)
-  }
-
-  // Solicitante e Responsável
-  if (data.requesterName || data.assigneeName) {
-    rows.push(`
-      <tr>
-        <td style="padding:12px 16px;${data.createdAt ? `border-bottom:1px solid ${COLORS.borderLight};` : ""}">
-          <table width="100%" cellpadding="0" cellspacing="0">
-            <tr>
-              ${data.requesterName ? `
-                <td style="width:50%;">
-                  <span style="color:${COLORS.textMuted};font-size:13px;font-weight:500;display:block;margin-bottom:4px;">Solicitante</span>
-                  <span style="color:${COLORS.textPrimary};font-size:14px;">${escapeHtml(data.requesterName)}</span>
-                </td>
-              ` : ""}
-              ${data.assigneeName ? `
-                <td style="width:50%;">
-                  <span style="color:${COLORS.textMuted};font-size:13px;font-weight:500;display:block;margin-bottom:4px;">Responsável</span>
-                  <span style="color:${COLORS.textPrimary};font-size:14px;">${escapeHtml(data.assigneeName)}</span>
-                </td>
-              ` : ""}
-            </tr>
-          </table>
-        </td>
-      </tr>
-    `)
-  }
-
-  // Data de criação
-  if (data.createdAt) {
-    rows.push(`
-      <tr>
-        <td style="padding:12px 16px;">
-          <table width="100%" cellpadding="0" cellspacing="0">
-            <tr>
-              <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:120px;">Criado em</td>
-              <td style="color:${COLORS.textSecondary};font-size:14px;">${formatDate(data.createdAt)}</td>
-            </tr>
-          </table>
-        </td>
-      </tr>
-    `)
-  }
-
-  return `
-    <table width="100%" cellpadding="0" cellspacing="0" style="background:${COLORS.cardAlt};border-radius:12px;border:1px solid ${COLORS.border};margin:24px 0;">
-      ${rows.join("")}
-    </table>
-  `
-}
-
-// Sistema de estrelas de avaliação
-function ratingStars(rateUrl: string): string {
-  const stars: string[] = []
-  for (let i = 1; i <= 5; i++) {
-    stars.push(`
-      <td style="padding:0 6px;">
-        <a href="${escapeHtml(rateUrl)}?rating=${i}" style="text-decoration:none;">
-          <span style="font-size:32px;color:${COLORS.starActive};line-height:1;">&#9733;</span>
-        </a>
-      </td>
-    `)
-  }
-
-  return `
-    <div style="text-align:center;padding:24px 0;">
-      <table cellpadding="0" cellspacing="0" style="margin:0 auto;" align="center">
-        <tr>
-          ${stars.join("")}
-        </tr>
-      </table>
-      <p style="color:${COLORS.textMuted};font-size:13px;margin:12px 0 0 0;text-align:center;">Clique em uma estrela para avaliar</p>
-    </div>
-  `
-}
-
-// Divisor
-function divider(): string {
-  return `<hr style="border:none;border-top:1px solid ${COLORS.border};margin:32px 0;">`
-}
-
-// ============================================
-// Template Base
-// ============================================
-
-function baseTemplate(content: string, data: TemplateData): string {
-  const appUrl = process.env.NEXT_PUBLIC_APP_URL ?? "https://tickets.esdrasrenan.com.br"
-  const preferencesUrl = `${appUrl}/settings/notifications`
-  const helpUrl = `${appUrl}/help`
-
-  return `<!DOCTYPE html>
-<html lang="pt-BR">
-<head>
-  <meta charset="utf-8">
-  <meta name="viewport" content="width=device-width, initial-scale=1.0">
-  <meta http-equiv="X-UA-Compatible" content="IE=edge">
-  <title>${escapeHtml(data.subject ?? "Notificação")}</title>
-  <!--[if mso]>
-  <noscript>
-    <xml>
-      <o:OfficeDocumentSettings>
-        <o:PixelsPerInch>96</o:PixelsPerInch>
-      </o:OfficeDocumentSettings>
-    </xml>
-  </noscript>
-  <![endif]-->
-  <style>
-    @import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');
-  </style>
-</head>
-<body style="margin:0;padding:0;background:${COLORS.background};font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;">
-
-  <table width="100%" cellpadding="0" cellspacing="0" style="background:${COLORS.background};padding:40px 20px;">
-    <tr>
-      <td align="center">
-        <table width="560" cellpadding="0" cellspacing="0" style="max-width:560px;width:100%;">
-
-          <!-- Header com logo -->
-          <tr>
-            <td style="padding:0 0 32px 0;text-align:center;">
-              <table cellpadding="0" cellspacing="0" style="margin:0 auto;">
-                <tr>
-                  <td style="background:${COLORS.primary};width:44px;height:44px;border-radius:10px;text-align:center;vertical-align:middle;">
-                    <span style="color:${COLORS.primaryForeground};font-size:22px;font-weight:700;font-family:'Inter',sans-serif;">R</span>
-                  </td>
-                  <td style="padding-left:14px;">
-                    <span style="color:${COLORS.textPrimary};font-size:22px;font-weight:700;font-family:'Inter',sans-serif;">Raven</span>
-                  </td>
-                </tr>
-              </table>
-            </td>
-          </tr>
-
-          <!-- Card principal -->
-          <tr>
-            <td style="background:${COLORS.card};border-radius:16px;padding:40px;box-shadow:0 1px 3px rgba(0,0,0,0.05);border:1px solid ${COLORS.border};">
-              ${content}
-            </td>
-          </tr>
-
-          <!-- Footer -->
-          <tr>
-            <td style="padding:32px 0;text-align:center;">
-              <p style="color:${COLORS.textMuted};font-size:13px;margin:0 0 12px 0;line-height:1.6;">
-                Este e-mail foi enviado pelo Sistema de Chamados Raven.
-              </p>
-              <p style="margin:0;">
-                ${textLink("Gerenciar notificações", preferencesUrl)}
-                <span style="color:${COLORS.textMuted};margin:0 12px;">|</span>
-                ${textLink("Central de ajuda", helpUrl)}
-              </p>
-            </td>
-          </tr>
-
-        </table>
-      </td>
-    </tr>
-  </table>
-
-</body>
-</html>`
-}
-
-// ============================================
-// Templates
-// ============================================
-
-const templates: Record<TemplateName, (data: TemplateData) => string> = {
-  // Template de teste
-  test: (data) => {
-    return baseTemplate(
-      `
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        ${escapeHtml(data.title)}
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 32px 0;text-align:center;">
-        ${escapeHtml(data.message)}
-      </p>
-      <p style="color:${COLORS.textMuted};font-size:13px;margin:0;text-align:center;">
-        Enviado em ${escapeHtml(data.timestamp)}
-      </p>
-    `,
-      data
-    )
-  },
-
-  // Abertura de chamado
-  ticket_created: (data) => {
-    const viewUrl = data.viewUrl as string
-    return baseTemplate(
-      `
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;">
-        Chamado aberto
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 8px 0;">
-        Seu chamado foi registrado com sucesso.
-      </p>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0;">
-        Nossa equipe irá analisá-lo e entrar em contato em breve.
-      </p>
-
-      ${ticketInfoCard({
-        reference: data.reference as number,
-        subject: data.subject as string,
-        status: data.status as string,
-        priority: data.priority as string,
-        createdAt: data.createdAt as string,
-      })}
-
-      <div style="text-align:center;margin-top:32px;">
-        ${buttonPrimary("Ver chamado", viewUrl)}
-      </div>
-    `,
-      data
-    )
-  },
-
-  // Resolução de chamado
-  ticket_resolved: (data) => {
-    const viewUrl = data.viewUrl as string
-    const rateUrl = data.rateUrl as string
-
-    return baseTemplate(
-      `
-      <div style="text-align:center;margin-bottom:24px;">
-        <div style="display:inline-block;width:64px;height:64px;background:${COLORS.statusResolvedBg};border-radius:50%;line-height:64px;">
-          <span style="font-size:28px;">&#10003;</span>
-        </div>
-      </div>
-
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        Chamado resolvido
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0;text-align:center;">
-        Seu chamado foi marcado como resolvido. Esperamos que o atendimento tenha sido satisfatório!
-      </p>
-
-      ${ticketInfoCard({
-        reference: data.reference as number,
-        subject: data.subject as string,
-        status: "RESOLVED",
-        assigneeName: data.assigneeName as string,
-      })}
-
-      ${
-        data.resolutionSummary
-          ? `
-        <div style="background:${COLORS.successBg};border-radius:12px;padding:20px;margin:24px 0;border-left:4px solid ${COLORS.success};">
-          <p style="color:${COLORS.success};font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:0.5px;margin:0 0 8px 0;">Resumo da resolução</p>
-          <p style="color:${COLORS.textPrimary};font-size:14px;line-height:1.6;margin:0;">${escapeHtml(data.resolutionSummary)}</p>
-        </div>
-      `
-          : ""
-      }
-
-      ${divider()}
-
-      <div style="text-align:center;">
-        <p style="color:${COLORS.textPrimary};font-size:18px;font-weight:600;margin:0 0 8px 0;">Como foi o atendimento?</p>
-        <p style="color:${COLORS.textSecondary};font-size:14px;margin:0;">Sua avaliação nos ajuda a melhorar!</p>
-        ${ratingStars(rateUrl)}
-      </div>
-
-      <div style="text-align:center;margin-top:24px;">
-        ${buttonSecondary("Ver detalhes", viewUrl)}
-      </div>
-    `,
-      data
-    )
-  },
-
-  // Atribuição de chamado
-  ticket_assigned: (data) => {
-    const viewUrl = data.viewUrl as string
-    const isForRequester = data.isForRequester as boolean
-
-    const title = isForRequester ? "Agente atribuído" : "Novo chamado atribuído"
-    const message = isForRequester
-      ? `O agente <strong>${escapeHtml(data.assigneeName)}</strong> foi atribuído ao seu chamado e em breve entrará em contato.`
-      : `Um novo chamado foi atribuído a você. Por favor, verifique os detalhes abaixo.`
-
-    return baseTemplate(
-      `
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;">
-        ${title}
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0;">
-        ${message}
-      </p>
-
-      ${ticketInfoCard({
-        reference: data.reference as number,
-        subject: data.subject as string,
-        status: data.status as string,
-        priority: data.priority as string,
-        requesterName: data.requesterName as string,
-        assigneeName: data.assigneeName as string,
-      })}
-
-      <div style="text-align:center;margin-top:32px;">
-        ${buttonPrimary("Ver chamado", viewUrl)}
-      </div>
-    `,
-      data
-    )
-  },
-
-  // Mudança de status
-  ticket_status: (data) => {
-    const viewUrl = data.viewUrl as string
-    const oldStatus = getStatusStyle(data.oldStatus as string)
-    const newStatus = getStatusStyle(data.newStatus as string)
-
-    return baseTemplate(
-      `
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;">
-        Status atualizado
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0;">
-        O status do seu chamado foi alterado.
-      </p>
-
-      ${ticketInfoCard({
-        reference: data.reference as number,
-        subject: data.subject as string,
-      })}
-
-      <div style="text-align:center;margin:32px 0;">
-        <table cellpadding="0" cellspacing="0" style="margin:0 auto;">
-          <tr>
-            <td style="text-align:center;padding-right:16px;">
-              <span style="color:${COLORS.textMuted};font-size:12px;display:block;margin-bottom:8px;">Anterior</span>
-              ${badge(oldStatus.label, oldStatus.bg, oldStatus.color)}
-            </td>
-            <td style="padding:0 8px;color:${COLORS.textMuted};font-size:24px;vertical-align:bottom;padding-bottom:4px;">&#8594;</td>
-            <td style="text-align:center;padding-left:16px;">
-              <span style="color:${COLORS.textMuted};font-size:12px;display:block;margin-bottom:8px;">Atual</span>
-              ${badge(newStatus.label, newStatus.bg, newStatus.color)}
-            </td>
-          </tr>
-        </table>
-      </div>
-
-      <div style="text-align:center;">
-        ${buttonPrimary("Ver chamado", viewUrl)}
-      </div>
-    `,
-      data
-    )
-  },
-
-  // Novo comentário
-  ticket_comment: (data) => {
-    const viewUrl = data.viewUrl as string
-
-    return baseTemplate(
-      `
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;">
-        Nova atualização
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0;">
-        <strong>${escapeHtml(data.authorName)}</strong> adicionou um comentário ao seu chamado.
-      </p>
-
-      ${ticketInfoCard({
-        reference: data.reference as number,
-        subject: data.subject as string,
-      })}
-
-      <div style="background:${COLORS.cardAlt};border-radius:12px;padding:20px;margin:24px 0;border-left:4px solid ${COLORS.primary};">
-        <div style="margin-bottom:12px;">
-          <span style="color:${COLORS.textPrimary};font-size:14px;font-weight:600;">${escapeHtml(data.authorName)}</span>
-          <span style="color:${COLORS.textMuted};font-size:13px;margin-left:8px;">${formatDate(data.commentedAt as string)}</span>
-        </div>
-        <p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.7;margin:0;">
-          ${escapeHtml(data.commentBody)}
-        </p>
-      </div>
-
-      <div style="text-align:center;">
-        ${buttonPrimary("Responder", viewUrl)}
-      </div>
-    `,
-      data
-    )
-  },
-
-  // Reset de senha
-  password_reset: (data) => {
-    const resetUrl = data.resetUrl as string
-
-    return baseTemplate(
-      `
-      <div style="text-align:center;margin-bottom:24px;">
-        <div style="display:inline-block;width:64px;height:64px;background:${COLORS.cardAlt};border-radius:50%;line-height:64px;border:1px solid ${COLORS.border};">
-          <span style="font-size:28px;">&#128274;</span>
-        </div>
-      </div>
-
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        Redefinição de senha
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 32px 0;text-align:center;">
-        Recebemos uma solicitação para redefinir a senha da sua conta. Se você não fez essa solicitação, pode ignorar este e-mail.
-      </p>
-
-      <div style="text-align:center;margin:32px 0;">
-        ${buttonPrimary("Redefinir senha", resetUrl)}
-      </div>
-
-      <p style="color:${COLORS.textMuted};font-size:13px;margin:32px 0 0 0;text-align:center;line-height:1.6;">
-        Este link expira em 24 horas. Se você não solicitou a redefinição de senha, pode ignorar este e-mail com segurança.
-      </p>
-    `,
-      data
-    )
-  },
-
-  // Verificação de e-mail
-  email_verify: (data) => {
-    const verifyUrl = data.verifyUrl as string
-
-    return baseTemplate(
-      `
-      <div style="text-align:center;margin-bottom:24px;">
-        <div style="display:inline-block;width:64px;height:64px;background:${COLORS.cardAlt};border-radius:50%;line-height:64px;border:1px solid ${COLORS.border};">
-          <span style="font-size:28px;">&#9993;</span>
-        </div>
-      </div>
-
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        Confirme seu e-mail
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 32px 0;text-align:center;">
-        Clique no botão abaixo para confirmar seu endereço de e-mail e ativar sua conta.
-      </p>
-
-      <div style="text-align:center;margin:32px 0;">
-        ${buttonPrimary("Confirmar e-mail", verifyUrl)}
-      </div>
-
-      <p style="color:${COLORS.textMuted};font-size:13px;margin:32px 0 0 0;text-align:center;line-height:1.6;">
-        Se você não criou uma conta, pode ignorar este e-mail com segurança.
-      </p>
-    `,
-      data
-    )
-  },
-
-  // Convite de usuário
-  invite: (data) => {
-    const inviteUrl = data.inviteUrl as string
-
-    return baseTemplate(
-      `
-      <div style="text-align:center;margin-bottom:24px;">
-        <div style="display:inline-block;width:64px;height:64px;background:${COLORS.primary};border-radius:50%;line-height:64px;">
-          <span style="font-size:28px;">&#127881;</span>
-        </div>
-      </div>
-
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        Você foi convidado!
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 24px 0;text-align:center;">
-        <strong>${escapeHtml(data.inviterName)}</strong> convidou você para acessar o Sistema de Chamados Raven.
-      </p>
-
-      <table width="100%" cellpadding="0" cellspacing="0" style="background:${COLORS.cardAlt};border-radius:12px;border:1px solid ${COLORS.border};margin:24px 0;">
-        <tr>
-          <td style="padding:16px 20px;border-bottom:1px solid ${COLORS.borderLight};">
-            <table width="100%" cellpadding="0" cellspacing="0">
-              <tr>
-                <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:100px;">Função</td>
-                <td style="color:${COLORS.textPrimary};font-size:14px;font-weight:600;">${escapeHtml(data.roleName)}</td>
-              </tr>
-            </table>
-          </td>
-        </tr>
-        ${
-          data.companyName
-            ? `
-        <tr>
-          <td style="padding:16px 20px;">
-            <table width="100%" cellpadding="0" cellspacing="0">
-              <tr>
-                <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:100px;">Empresa</td>
-                <td style="color:${COLORS.textPrimary};font-size:14px;">${escapeHtml(data.companyName)}</td>
-              </tr>
-            </table>
-          </td>
-        </tr>
-        `
-            : ""
-        }
-      </table>
-
-      <div style="text-align:center;margin:32px 0;">
-        ${buttonPrimary("Aceitar convite", inviteUrl)}
-      </div>
-
-      <p style="color:${COLORS.textMuted};font-size:13px;margin:24px 0 0 0;text-align:center;line-height:1.6;">
-        Este convite expira em 7 dias. Se você não esperava este convite, pode ignorá-lo com segurança.
-      </p>
-    `,
-      data
-    )
-  },
-
-  // Novo login detectado
-  new_login: (data) => {
-    return baseTemplate(
-      `
-      <div style="text-align:center;margin-bottom:24px;">
-        <div style="display:inline-block;width:64px;height:64px;background:${COLORS.warningBg};border-radius:50%;line-height:64px;border:1px solid ${COLORS.warning};">
-          <span style="font-size:28px;">&#128274;</span>
-        </div>
-      </div>
-
-      <h1 style="color:${COLORS.textPrimary};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        Novo acesso detectado
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 24px 0;text-align:center;">
-        Detectamos um novo acesso à sua conta. Se foi você, pode ignorar este e-mail.
-      </p>
-
-      <table width="100%" cellpadding="0" cellspacing="0" style="background:${COLORS.cardAlt};border-radius:12px;border:1px solid ${COLORS.border};margin:24px 0;">
-        <tr>
-          <td style="padding:16px 20px;border-bottom:1px solid ${COLORS.borderLight};">
-            <table width="100%" cellpadding="0" cellspacing="0">
-              <tr>
-                <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:120px;">Data/Hora</td>
-                <td style="color:${COLORS.textPrimary};font-size:14px;">${formatDate(data.loginAt as string)}</td>
-              </tr>
-            </table>
-          </td>
-        </tr>
-        <tr>
-          <td style="padding:16px 20px;border-bottom:1px solid ${COLORS.borderLight};">
-            <table width="100%" cellpadding="0" cellspacing="0">
-              <tr>
-                <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:120px;">Dispositivo</td>
-                <td style="color:${COLORS.textPrimary};font-size:14px;">${escapeHtml(data.userAgent)}</td>
-              </tr>
-            </table>
-          </td>
-        </tr>
-        <tr>
-          <td style="padding:16px 20px;">
-            <table width="100%" cellpadding="0" cellspacing="0">
-              <tr>
-                <td style="color:${COLORS.textMuted};font-size:13px;font-weight:500;width:120px;">Endereço IP</td>
-                <td style="color:${COLORS.textPrimary};font-size:14px;font-family:monospace;">${escapeHtml(data.ipAddress)}</td>
-              </tr>
-            </table>
-          </td>
-        </tr>
-      </table>
-
-      <p style="color:${COLORS.textMuted};font-size:13px;margin:24px 0 0 0;text-align:center;line-height:1.6;">
-        Se você não reconhece este acesso, recomendamos alterar sua senha imediatamente.
-      </p>
-    `,
-      data
-    )
-  },
-
-  // Alerta de SLA em risco
-  sla_warning: (data) => {
-    const viewUrl = data.viewUrl as string
-
-    return baseTemplate(
-      `
-      <div style="text-align:center;margin-bottom:24px;">
-        <div style="display:inline-block;width:64px;height:64px;background:${COLORS.warningBg};border-radius:50%;line-height:64px;border:2px solid ${COLORS.warning};">
-          <span style="font-size:28px;">&#9888;</span>
-        </div>
-      </div>
-
-      <h1 style="color:${COLORS.warning};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        SLA em risco
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 8px 0;text-align:center;">
-        O chamado abaixo está próximo de violar o SLA.
-      </p>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0;text-align:center;">
-        <strong>Ação necessária!</strong>
-      </p>
-
-      ${ticketInfoCard({
-        reference: data.reference as number,
-        subject: data.subject as string,
-        status: data.status as string,
-        priority: data.priority as string,
-        requesterName: data.requesterName as string,
-        assigneeName: data.assigneeName as string,
-      })}
-
-      <div style="background:${COLORS.warningBg};border-radius:12px;padding:20px;margin:24px 0;border:1px solid ${COLORS.warning};text-align:center;">
-        <p style="color:${COLORS.warning};font-size:24px;font-weight:700;margin:0 0 4px 0;">
-          ${escapeHtml(data.timeRemaining)}
-        </p>
-        <p style="color:${COLORS.textSecondary};font-size:13px;margin:0;">
-          Prazo: ${formatDate(data.dueAt as string)}
-        </p>
-      </div>
-
-      <div style="text-align:center;">
-        ${buttonPrimary("Ver chamado", viewUrl)}
-      </div>
-    `,
-      data
-    )
-  },
-
-  // Alerta de SLA violado
-  sla_breached: (data) => {
-    const viewUrl = data.viewUrl as string
-
-    return baseTemplate(
-      `
-      <div style="text-align:center;margin-bottom:24px;">
-        <div style="display:inline-block;width:64px;height:64px;background:${COLORS.errorBg};border-radius:50%;line-height:64px;border:2px solid ${COLORS.error};">
-          <span style="font-size:28px;">&#10060;</span>
-        </div>
-      </div>
-
-      <h1 style="color:${COLORS.error};font-size:26px;font-weight:700;margin:0 0 12px 0;text-align:center;">
-        SLA violado
-      </h1>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0 0 8px 0;text-align:center;">
-        O chamado abaixo violou o SLA estabelecido.
-      </p>
-      <p style="color:${COLORS.textSecondary};font-size:15px;line-height:1.7;margin:0;text-align:center;">
-        <strong>Atenção urgente necessária!</strong>
-      </p>
-
-      ${ticketInfoCard({
-        reference: data.reference as number,
-        subject: data.subject as string,
-        status: data.status as string,
-        priority: data.priority as string,
-        requesterName: data.requesterName as string,
-        assigneeName: data.assigneeName as string,
-      })}
-
-      <div style="background:${COLORS.errorBg};border-radius:12px;padding:20px;margin:24px 0;border:1px solid ${COLORS.error};text-align:center;">
-        <p style="color:${COLORS.error};font-size:24px;font-weight:700;margin:0 0 4px 0;">
-          ${escapeHtml(data.timeExceeded)}
-        </p>
-        <p style="color:${COLORS.textSecondary};font-size:13px;margin:0;">
-          Prazo era: ${formatDate(data.dueAt as string)}
-        </p>
-      </div>
-
-      <div style="text-align:center;">
-        ${buttonPrimary("Ver chamado", viewUrl)}
-      </div>
-    `,
-      data
-    )
-  },
-}
-
-// ============================================
-// Exportação
-// ============================================
-
-/**
- * Renderiza um template de e-mail com os dados fornecidos
- */
-export function renderTemplate(name: TemplateName, data: TemplateData): string {
-  const template = templates[name]
-  if (!template) {
-    throw new Error(`Template "${name}" não encontrado`)
-  }
-  return template(data)
-}
-
-/**
- * Retorna a lista de templates disponíveis
- */
-export function getAvailableTemplates(): TemplateName[] {
-  return Object.keys(templates) as TemplateName[]
-}
diff --git a/src/server/email/index.ts b/src/server/email/index.ts
deleted file mode 100644
index bc7a897..0000000
--- a/src/server/email/index.ts
+++ /dev/null
@@ -1,28 +0,0 @@
-/**
- * Módulo de E-mail
- * Sistema de Chamados Raven
- */
-
-export {
-  sendEmail,
-  sendTestEmail,
-  isRequiredNotification,
-  isStaffOnlyNotification,
-  canCollaboratorDisable,
-  getNotificationLabel,
-  getAvailableNotificationTypes,
-  getCollaboratorDisableableTypes,
-  NOTIFICATION_TYPES,
-  type NotificationType,
-  type NotificationConfig,
-  type EmailRecipient,
-  type SendEmailOptions,
-  type SendEmailResult,
-} from "./email-service"
-
-export {
-  renderTemplate,
-  getAvailableTemplates,
-  type TemplateName,
-  type TemplateData,
-} from "./email-templates"
diff --git a/src/server/health.ts b/src/server/health.ts
deleted file mode 100644
index 54bac5a..0000000
--- a/src/server/health.ts
+++ /dev/null
@@ -1,98 +0,0 @@
-import { api } from "@/convex/_generated/api"
-import { RETENTION_POLICY, RETENTION_STRATEGY } from "@/lib/retention"
-import { prisma } from "@/lib/prisma"
-import { createConvexClient } from "@/server/convex-client"
-import { env } from "@/lib/env"
-
-const OPEN_TICKET_STATUSES = ["PENDING", "AWAITING_ATTENDANCE", "PAUSED"]
-
-type DeviceHealth = {
-  machines: number
-  online: number
-  warning: number
-  offline: number
-  withoutHeartbeat: number
-  newestHeartbeatAgeMs: number | null
-  oldestHeartbeatAgeMs: number | null
-  thresholds: {
-    offlineMs: number
-    staleMs: number
-  }
-  truncated: boolean
-}
-
-export type HealthSnapshot = {
-  generatedAt: string
-  tickets: {
-    total: number
-    open: number
-    last7d: number
-    last24h: number
-  }
-  accounts: {
-    users: number
-    companies: number
-  }
-  devices: DeviceHealth | null
-  retention: typeof RETENTION_POLICY
-  retentionStrategy: typeof RETENTION_STRATEGY
-  notes?: string
-}
-
-function toIsoString(date: Date) {
-  return date.toISOString()
-}
-
-export async function getHealthSnapshot(): Promise<HealthSnapshot> {
-  const now = new Date()
-  const sevenDaysAgo = new Date(now.getTime() - 7 * 24 * 60 * 60 * 1000)
-  const oneDayAgo = new Date(now.getTime() - 24 * 60 * 60 * 1000)
-
-  const [totalTickets, openTickets, lastWeekTickets, lastDayTickets, userCount, companyCount] = await Promise.all([
-    prisma.ticket.count(),
-    prisma.ticket.count({ where: { status: { in: OPEN_TICKET_STATUSES } } }),
-    prisma.ticket.count({ where: { createdAt: { gte: sevenDaysAgo } } }),
-    prisma.ticket.count({ where: { createdAt: { gte: oneDayAgo } } }),
-    prisma.user.count(),
-    prisma.company.count(),
-  ])
-
-  let devices: DeviceHealth | null = null
-  try {
-    const client = createConvexClient()
-    const convexHealth = await client.query(api.ops.healthSnapshot, {
-      token: env.INTERNAL_HEALTH_TOKEN ?? env.REPORTS_CRON_SECRET ?? undefined,
-    })
-    devices = {
-      machines: convexHealth.totals.machines,
-      online: convexHealth.connectivity.online,
-      warning: convexHealth.connectivity.warning,
-      offline: convexHealth.connectivity.offline,
-      withoutHeartbeat: convexHealth.totals.withoutHeartbeat,
-      newestHeartbeatAgeMs: convexHealth.heartbeatAgeMs.newest,
-      oldestHeartbeatAgeMs: convexHealth.heartbeatAgeMs.oldest,
-      thresholds: convexHealth.thresholds,
-      truncated: convexHealth.totals.truncated,
-    }
-  } catch (error) {
-    console.error("[health] Falha ao carregar estado das maquinas", error)
-  }
-
-  return {
-    generatedAt: toIsoString(now),
-    tickets: {
-      total: totalTickets,
-      open: openTickets,
-      last7d: lastWeekTickets,
-      last24h: lastDayTickets,
-    },
-    accounts: {
-      users: userCount,
-      companies: companyCount,
-    },
-    devices,
-    retention: RETENTION_POLICY,
-    retentionStrategy: RETENTION_STRATEGY,
-    notes: devices ? undefined : "Convex nao respondeu; verificar conectividade ou token interno.",
-  }
-}
diff --git a/src/server/machines-auth.ts b/src/server/machines-auth.ts
deleted file mode 100644
index 168182c..0000000
--- a/src/server/machines-auth.ts
+++ /dev/null
@@ -1,136 +0,0 @@
-import { auth } from "@/lib/auth"
-import { prisma } from "@/lib/prisma"
-
-type EnsureMachineAccountParams = {
-  machineId: string
-  tenantId: string
-  hostname: string
-  machineToken: string
-  persona?: string
-}
-
-export async function ensureMachineAccount(params: EnsureMachineAccountParams) {
-  const { machineId, tenantId, hostname, machineToken, persona } = params
-  const machineEmail = `machine-${machineId}@machines.local`
-  const context = await auth.$context
-
-  const passwordHash = await context.password.hash(machineToken)
-  const machineName = `Dispositivo ${hostname}`
-
-  const user = await prisma.authUser.upsert({
-    where: { email: machineEmail },
-    update: {
-      name: machineName,
-      tenantId,
-      role: "machine",
-      machinePersona: persona ?? null,
-    },
-    create: {
-      email: machineEmail,
-      name: machineName,
-      role: "machine",
-      tenantId,
-      machinePersona: persona ?? null,
-    },
-  })
-
-  await prisma.authAccount.upsert({
-    where: {
-      providerId_accountId: {
-        providerId: "credential",
-        accountId: machineEmail,
-      },
-    },
-    update: {
-      password: passwordHash,
-      userId: user.id,
-    },
-    create: {
-      providerId: "credential",
-      accountId: machineEmail,
-      userId: user.id,
-      password: passwordHash,
-    },
-  })
-
-  await prisma.authSession.deleteMany({
-    where: { userId: user.id },
-  })
-
-  return {
-    authUserId: user.id,
-    authEmail: machineEmail,
-  }
-}
-
-type EnsureCollaboratorAccountParams = {
-  email: string
-  name: string
-  tenantId: string
-  companyId?: string | null
-  role?: "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR"
-}
-
-export async function ensureCollaboratorAccount(params: EnsureCollaboratorAccountParams) {
-  const normalizedEmail = params.email.trim().toLowerCase()
-  const name = params.name.trim() || normalizedEmail
-  const tenantId = params.tenantId
-  const targetRole = (params.role ?? "COLLABORATOR").toUpperCase() as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR"
-  const authRole = targetRole.toLowerCase()
-
-  const existingAuth = await prisma.authUser.findUnique({ where: { email: normalizedEmail } })
-  const authUser = existingAuth
-    ? await prisma.authUser.update({
-        where: { id: existingAuth.id },
-        data: {
-          name,
-          tenantId,
-          role: authRole,
-        },
-      })
-    : await prisma.authUser.create({
-        data: {
-          email: normalizedEmail,
-          name,
-          tenantId,
-          role: authRole,
-        },
-      })
-
-  await prisma.authAccount.upsert({
-    where: {
-      providerId_accountId: {
-        providerId: "credential",
-        accountId: normalizedEmail,
-      },
-    },
-    update: {
-      userId: authUser.id,
-    },
-    create: {
-      providerId: "credential",
-      accountId: normalizedEmail,
-      userId: authUser.id,
-      password: null,
-    },
-  })
-
-  await prisma.user.upsert({
-    where: { email: normalizedEmail },
-    update: {
-      name,
-      tenantId,
-      role: targetRole,
-      companyId: params.companyId ?? undefined,
-    },
-    create: {
-      email: normalizedEmail,
-      name,
-      tenantId,
-      role: targetRole,
-      companyId: params.companyId ?? undefined,
-    },
-  })
-
-  return { authUserId: authUser.id }
-}
diff --git a/src/server/machines-session.ts b/src/server/machines-session.ts
deleted file mode 100644
index 0d1ad03..0000000
--- a/src/server/machines-session.ts
+++ /dev/null
@@ -1,101 +0,0 @@
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { ensureMachineAccount } from "@/server/machines-auth"
-import { auth } from "@/lib/auth"
-import { requireConvexUrl } from "@/server/convex-client"
-
-export type MachineSessionContext = {
-  machine: {
-    id: Id<"machines">
-    hostname: string
-    osName: string | null
-    osVersion: string | null
-    architecture: string | null
-    status: string | null
-    lastHeartbeatAt: number | null
-    companyId: Id<"companies"> | null
-    companySlug: string | null
-    metadata: Record<string, unknown> | null
-    persona: string | null
-    assignedUserId: Id<"users"> | null
-    assignedUserEmail: string | null
-    assignedUserName: string | null
-    assignedUserRole: string | null
-    isActive: boolean
-  }
-  headers: Headers
-  response: unknown
-}
-
-export class MachineInactiveError extends Error {
-  constructor(message = "Dispositivo desativada") {
-    super(message)
-    this.name = "MachineInactiveError"
-  }
-}
-
-export async function createMachineSession(machineToken: string, rememberMe = true): Promise<MachineSessionContext> {
-  const convexUrl = requireConvexUrl()
-  const client = new ConvexHttpClient(convexUrl)
-
-  const resolved = await client.mutation(api.devices.resolveToken, { machineToken })
-  let machineEmail = resolved.machine.authEmail ?? null
-
-  const machineActive = resolved.machine.isActive ?? true
-  if (!machineActive) {
-    throw new MachineInactiveError()
-  }
-
-  if (!machineEmail) {
-    const account = await ensureMachineAccount({
-      machineId: resolved.machine._id,
-      tenantId: resolved.machine.tenantId ?? DEFAULT_TENANT_ID,
-      hostname: resolved.machine.hostname,
-      machineToken,
-      persona: (resolved.machine.persona ?? null) ?? undefined,
-    })
-
-    await client.mutation(api.devices.linkAuthAccount, {
-      machineId: resolved.machine._id as Id<"machines">,
-      authUserId: account.authUserId,
-      authEmail: account.authEmail,
-    })
-
-    machineEmail = account.authEmail
-  }
-
-  const signIn = await auth.api.signInEmail({
-    body: {
-      email: machineEmail,
-      password: machineToken,
-      rememberMe,
-    },
-    returnHeaders: true,
-  })
-
-  return {
-    machine: {
-      id: resolved.machine._id as Id<"machines">,
-      hostname: resolved.machine.hostname,
-      osName: resolved.machine.osName ?? null,
-      osVersion: resolved.machine.osVersion ?? null,
-      architecture: resolved.machine.architecture ?? null,
-      status: resolved.machine.status ?? null,
-      lastHeartbeatAt: resolved.machine.lastHeartbeatAt ?? null,
-      companyId: (resolved.machine.companyId ?? null) as Id<"companies"> | null,
-      companySlug: resolved.machine.companySlug ?? null,
-      metadata: (resolved.machine.metadata ?? null) as Record<string, unknown> | null,
-      persona: (resolved.machine.persona ?? null) as string | null,
-      assignedUserId: (resolved.machine.assignedUserId ?? null) as Id<"users"> | null,
-      assignedUserEmail: resolved.machine.assignedUserEmail ?? null,
-      assignedUserName: resolved.machine.assignedUserName ?? null,
-      assignedUserRole: resolved.machine.assignedUserRole ?? null,
-      isActive: machineActive,
-    },
-    headers: signIn.headers,
-    response: signIn.response,
-  }
-}
diff --git a/src/server/machines/context.ts b/src/server/machines/context.ts
deleted file mode 100644
index b2e22f5..0000000
--- a/src/server/machines/context.ts
+++ /dev/null
@@ -1,70 +0,0 @@
-import { z } from "zod"
-
-export const MACHINE_CTX_COOKIE = "machine_ctx"
-
-const machineCookieSchema = z.object({
-  machineId: z.string(),
-  persona: z.string().nullable().optional(),
-  assignedUserId: z.string().nullable().optional(),
-  assignedUserEmail: z.string().nullable().optional(),
-  assignedUserName: z.string().nullable().optional(),
-  assignedUserRole: z.string().nullable().optional(),
-})
-
-const collaboratorSchema = z
-  .object({
-    email: z.string().email(),
-    name: z.string().optional(),
-    role: z.string().optional(),
-  })
-  .transform(({ email, name, role }) => {
-    const trimmedRole = role?.trim().toLowerCase()
-    const normalizedRole =
-      trimmedRole === "manager"
-        ? "manager"
-        : trimmedRole === "collaborator"
-          ? "collaborator"
-          : null
-
-    const normalizedName = typeof name === "string" ? name.trim() || null : null
-
-    return {
-      email: email.trim().toLowerCase(),
-      name: normalizedName,
-      role: normalizedRole,
-    }
-  })
-
-const metadataSchema = z
-  .object({
-    collaborator: collaboratorSchema,
-  })
-  .passthrough()
-
-export type MachineContextCookiePayload = z.infer<typeof machineCookieSchema>
-export type CollaboratorMetadata = z.output<typeof collaboratorSchema>
-
-export function parseMachineCookie(value: string | null | undefined): MachineContextCookiePayload | null {
-  if (!value) return null
-  try {
-    const json = Buffer.from(value, "base64url").toString("utf8")
-    const parsed = JSON.parse(json)
-    return machineCookieSchema.parse(parsed)
-  } catch {
-    return null
-  }
-}
-
-export function serializeMachineCookie(payload: MachineContextCookiePayload): string {
-  return Buffer.from(JSON.stringify(machineCookieSchema.parse(payload))).toString("base64url")
-}
-
-export function extractCollaboratorFromMetadata(metadata: unknown): CollaboratorMetadata | null {
-  if (!metadata) return null
-  const parsed = metadataSchema.safeParse(metadata)
-  if (!parsed.success) {
-    return null
-  }
-  return parsed.data.collaborator
-}
-
diff --git a/src/server/machines/inventory-export.ts b/src/server/machines/inventory-export.ts
deleted file mode 100644
index 1cbdfd9..0000000
--- a/src/server/machines/inventory-export.ts
+++ /dev/null
@@ -1,2158 +0,0 @@
-import type { Id } from "@/convex/_generated/dataModel"
-import { DEVICE_INVENTORY_COLUMN_METADATA, type DeviceInventoryColumnConfig } from "@/lib/device-inventory-columns"
-import { buildXlsxWorkbook, type WorksheetConfig } from "@/lib/xlsx"
-
-type DeviceCustomField = {
-  fieldId: Id<"deviceFields">
-  fieldKey: string
-  label: string
-  type: string
-  value: unknown
-  displayValue?: string
-}
-
-type LinkedUser = {
-  id: string
-  email: string | null
-  name: string | null
-}
-
-export type MachineInventoryRecord = {
-  id: Id<"machines">
-  tenantId: string
-  hostname: string
-  displayName: string | null
-  deviceType: string | null
-  devicePlatform: string | null
-  deviceProfile?: Record<string, unknown> | null
-  managementMode: string | null
-  companyId: Id<"companies"> | null
-  companySlug: string | null
-  companyName: string | null
-  status: string | null
-  isActive: boolean
-  lastHeartbeatAt: number | null
-  persona: string | null
-  assignedUserName: string | null
-  assignedUserEmail: string | null
-  authEmail: string | null
-  osName: string
-  osVersion: string | null
-  architecture: string | null
-  macAddresses: string[]
-  serialNumbers: string[]
-  registeredBy: string | null
-  createdAt: number
-  updatedAt: number
-  token: { expiresAt: number; usageCount: number; lastUsedAt: number | null } | null
-  inventory: Record<string, unknown> | null
-  metrics?: Record<string, unknown> | null
-  postureAlerts?: Array<Record<string, unknown>> | null
-  lastPostureAt?: number | null
-  remoteAccess?: unknown
-  linkedUsers?: LinkedUser[]
-  customFields?: DeviceCustomField[]
-  usbPolicy?: string | null
-  usbPolicyStatus?: string | null
-  ticketCount?: number | null
-}
-
-type WorkbookOptions = {
-  tenantId: string
-  generatedBy?: string | null
-  companyFilterLabel?: string | null
-  generatedAt?: Date
-  columns?: DeviceInventoryColumnConfig[]
-}
-
-type SoftwareEntry = {
-  hostname: string
-  name: string
-  version: string | null
-  source: string | null
-  publisher: string | null
-  installedOn: string | null
-}
-
-type InventoryColumnDefinition = {
-  key: string
-  label: string
-  width: number
-  getValue: (machine: MachineInventoryRecord, derived: MachineDerivedData) => unknown
-}
-
-type MachineDerivedData = {
-  inventory: Record<string, unknown>
-  hardware: ReturnType<typeof extractHardware>
-  gpuNames: string[]
-  labels: string[]
-  primaryIp: string | null
-  publicIp: string | null
-  softwareEntries: SoftwareEntry[]
-  linkedUsersLabel: string | null
-  systemInfo: ReturnType<typeof extractSystemInfo>
-  collaborator: ReturnType<typeof extractCollaborator>
-  remoteAccessCount: number
-  fleetInfo: ReturnType<typeof extractFleetInfo>
-  bootInfo: BootInfo
-  customFieldByKey: Record<string, DeviceCustomField>
-  customFieldById: Record<string, DeviceCustomField>
-}
-
-const COLUMN_VALUE_RESOLVERS: Record<string, (machine: MachineInventoryRecord, derived: MachineDerivedData) => unknown> = {
-  displayName: (machine) => machine.displayName ?? machine.hostname,
-  hostname: (machine) => machine.hostname,
-  deviceType: (machine) => describeDeviceType(machine.deviceType),
-  devicePlatform: (machine) => machine.devicePlatform ?? null,
-  company: (machine) => machine.companyName ?? null,
-  status: (machine) => describeStatus(machine.status),
-  persona: (machine) => describePersona(machine.persona),
-  active: (machine) => yesNo(machine.isActive),
-  lastHeartbeat: (machine) => formatDateTime(machine.lastHeartbeatAt),
-  assignedUser: (machine) => machine.assignedUserName ?? machine.assignedUserEmail ?? null,
-  assignedEmail: (machine) => machine.assignedUserEmail ?? null,
-  linkedUsers: (_machine, derived) => derived.linkedUsersLabel,
-  authEmail: (machine) => machine.authEmail ?? null,
-  osName: (machine) => machine.osName,
-  osVersion: (machine) => machine.osVersion ?? null,
-  architecture: (machine) => machine.architecture ?? null,
-  hardwareVendor: (_machine, derived) => derived.hardware.vendor ?? derived.systemInfo.systemManufacturer ?? null,
-  hardwareModel: (_machine, derived) => derived.hardware.model ?? derived.systemInfo.systemModel ?? null,
-  hardwareSerial: (_machine, derived) => derived.hardware.serial ?? derived.systemInfo.boardSerial ?? null,
-  cpu: (_machine, derived) => derived.hardware.cpuType ?? null,
-  physicalCores: (_machine, derived) => derived.hardware.physicalCores ?? null,
-  logicalCores: (_machine, derived) => derived.hardware.logicalCores ?? null,
-  memoryGiB: (_machine, derived) => derived.hardware.memoryGiB ?? null,
-  gpus: (_machine, derived) => (derived.gpuNames.length > 0 ? derived.gpuNames.join(", ") : null),
-  labels: (_machine, derived) => (derived.labels.length > 0 ? derived.labels.join(", ") : null),
-  macs: (machine) => (machine.macAddresses.length > 0 ? machine.macAddresses.join(", ") : null),
-  serials: (machine) => (machine.serialNumbers.length > 0 ? machine.serialNumbers.join(", ") : null),
-  primaryIp: (_machine, derived) => derived.primaryIp ?? null,
-  publicIp: (_machine, derived) => derived.publicIp ?? null,
-  registeredBy: (machine) => machine.registeredBy ?? null,
-  tokenExpiresAt: (machine) => (machine.token?.expiresAt ? formatDateTime(machine.token.expiresAt) : null),
-  tokenLastUsedAt: (machine) => (machine.token?.lastUsedAt ? formatDateTime(machine.token.lastUsedAt) : null),
-  tokenUsageCount: (machine) => machine.token?.usageCount ?? 0,
-  createdAt: (machine) => formatDateTime(machine.createdAt),
-  updatedAt: (machine) => formatDateTime(machine.updatedAt),
-  softwareCount: (_machine, derived) => derived.softwareEntries.length,
-  osBuild: (_machine, derived) => derived.systemInfo.osBuild ?? null,
-  osLicense: (_machine, derived) => derived.systemInfo.license ?? null,
-  osExperience: (_machine, derived) => derived.systemInfo.experience ?? null,
-  domain: (_machine, derived) => derived.systemInfo.domain ?? null,
-  workgroup: (_machine, derived) => derived.systemInfo.workgroup ?? null,
-  deviceName: (_machine, derived) => derived.systemInfo.deviceName ?? null,
-  boardSerial: (_machine, derived) => derived.systemInfo.boardSerial ?? derived.hardware.serial ?? null,
-  collaboratorName: (_machine, derived) => derived.collaborator?.name ?? null,
-  collaboratorEmail: (_machine, derived) => derived.collaborator?.email ?? null,
-  remoteAccessCount: (_machine, derived) => derived.remoteAccessCount,
-  lastBootTime: (_machine, derived) =>
-    derived.bootInfo.lastBootTime ? formatDateTime(derived.bootInfo.lastBootTime) : null,
-  uptimeFormatted: (_machine, derived) => derived.bootInfo.uptimeFormatted,
-  bootCount30d: (_machine, derived) => derived.bootInfo.bootCount30d,
-  managementMode: (machine) => describeManagementMode(machine.managementMode),
-  usbPolicy: (machine) => describeUsbPolicy(machine.usbPolicy),
-  usbPolicyStatus: (machine) => describeUsbPolicyStatus(machine.usbPolicyStatus),
-  ticketCount: (machine) => machine.ticketCount ?? 0,
-}
-
-const DEFAULT_COLUMN_CONFIG: DeviceInventoryColumnConfig[] = DEVICE_INVENTORY_COLUMN_METADATA.filter((meta) => meta.default !== false).map(
-  (meta) => ({ key: meta.key })
-)
-
-const INVENTORY_COLUMN_DEFINITIONS: InventoryColumnDefinition[] = DEVICE_INVENTORY_COLUMN_METADATA.map((meta) => ({
-  key: meta.key,
-  label: meta.label,
-  width: meta.width,
-  getValue: COLUMN_VALUE_RESOLVERS[meta.key] ?? (() => null),
-}))
-
-const INVENTORY_COLUMN_MAP: Record<string, InventoryColumnDefinition> = Object.fromEntries(
-  INVENTORY_COLUMN_DEFINITIONS.map((column) => [column.key, column]),
-)
-
-const CUSTOM_FIELD_KEY_PREFIX = "custom:"
-const CUSTOM_FIELD_ID_PREFIX = "custom#"
-
-function deriveMachineData(machine: MachineInventoryRecord): MachineDerivedData {
-  const inventory = toRecord(machine.inventory) ?? {}
-  const hardware = extractHardware(inventory)
-  const gpuNames = extractGpuNames(inventory)
-  const labels = extractLabels(inventory)
-  const primaryIp = extractPrimaryIp(inventory)
-  const publicIp = extractPublicIp(inventory)
-  const softwareEntries = extractSoftwareEntries(machine.hostname, inventory)
-  const linkedUsersLabel = summarizeLinkedUsers(machine.linkedUsers)
-  const systemInfo = extractSystemInfo(inventory)
-  const collaborator = extractCollaborator(machine, inventory)
-  const remoteAccessCount = collectRemoteAccessEntries(machine).length
-  const fleetInfo = extractFleetInfo(inventory)
-  const bootInfo = extractBootInfo(inventory)
-  const customFieldByKey: Record<string, DeviceCustomField> = {}
-  const customFieldById: Record<string, DeviceCustomField> = {}
-  for (const field of machine.customFields ?? []) {
-    customFieldByKey[field.fieldKey] = field
-    customFieldById[String(field.fieldId)] = field
-  }
-  return {
-    inventory,
-    hardware,
-    gpuNames,
-    labels,
-    primaryIp,
-    publicIp,
-    softwareEntries,
-    linkedUsersLabel,
-    systemInfo,
-    collaborator,
-    remoteAccessCount,
-    fleetInfo,
-    bootInfo,
-    customFieldByKey,
-    customFieldById,
-  }
-}
-
-export function normalizeInventoryColumnConfig(columns?: DeviceInventoryColumnConfig[]): DeviceInventoryColumnConfig[] {
-  if (!columns || columns.length === 0) {
-    return [...DEFAULT_COLUMN_CONFIG]
-  }
-  const seen = new Set<string>()
-  const normalized: DeviceInventoryColumnConfig[] = []
-  for (const column of columns) {
-    const key = column.key.trim()
-    if (!key) continue
-    if (seen.has(key)) continue
-    if (!isCustomFieldKey(key) && !INVENTORY_COLUMN_MAP[key]) continue
-    seen.add(key)
-    normalized.push({
-      key,
-      label: column.label?.trim() || undefined,
-    })
-  }
-  return normalized.length > 0 ? normalized : [...DEFAULT_COLUMN_CONFIG]
-}
-
-function resolveColumnLabel(column: DeviceInventoryColumnConfig, derivedList: MachineDerivedData[]): string {
-  if (column.label) return column.label
-  const definition = INVENTORY_COLUMN_MAP[column.key]
-  if (definition) return definition.label
-  if (isCustomFieldKey(column.key)) {
-    for (const derived of derivedList) {
-      const field = lookupCustomField(column.key, derived)
-      if (field) return field.label
-    }
-    return "Campo personalizado"
-  }
-  return column.key
-}
-
-function resolveColumnWidth(key: string): number {
-  const definition = INVENTORY_COLUMN_MAP[key]
-  if (definition) return definition.width
-  if (isCustomFieldKey(key)) return 28
-  return 20
-}
-
-function isCustomFieldKey(key: string): boolean {
-  return key.startsWith(CUSTOM_FIELD_KEY_PREFIX) || key.startsWith(CUSTOM_FIELD_ID_PREFIX)
-}
-
-function lookupCustomField(key: string, derived: MachineDerivedData): DeviceCustomField | null {
-  if (key.startsWith(CUSTOM_FIELD_KEY_PREFIX)) {
-    const fieldKey = key.slice(CUSTOM_FIELD_KEY_PREFIX.length)
-    return derived.customFieldByKey[fieldKey] ?? null
-  }
-  if (key.startsWith(CUSTOM_FIELD_ID_PREFIX)) {
-    const fieldId = key.slice(CUSTOM_FIELD_ID_PREFIX.length)
-    return derived.customFieldById[fieldId] ?? null
-  }
-  return null
-}
-
-function formatCustomFieldValue(field: DeviceCustomField): string {
-  if (field.value === null || field.value === undefined) {
-    return "—"
-  }
-  if (field.displayValue !== undefined && field.displayValue !== null) {
-    const text = String(field.displayValue).trim()
-    if (text.length > 0) return text
-  }
-  switch (field.type) {
-    case "boolean":
-      return yesNo(Boolean(field.value))
-    case "number": {
-      const num = typeof field.value === "number" ? field.value : Number(field.value)
-      return Number.isFinite(num) ? String(num) : String(field.value)
-    }
-    case "date": {
-      const date = new Date(field.value as string | number)
-      if (Number.isNaN(date.getTime())) return String(field.value)
-      return date.toISOString().slice(0, 10)
-    }
-    default:
-      return String(field.value)
-  }
-}
-
-function resolveColumnValue(
-  key: string,
-  machine: MachineInventoryRecord,
-  derived: MachineDerivedData
-): unknown {
-  if (isCustomFieldKey(key)) {
-    const field = lookupCustomField(key, derived)
-    if (!field) return "—"
-    return formatCustomFieldValue(field)
-  }
-  const definition = INVENTORY_COLUMN_MAP[key]
-  if (!definition) return "—"
-  return definition.getValue(machine, derived)
-}
-
-function formatInventoryCell(value: unknown): unknown {
-  if (value === null || value === undefined) return "—"
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    return trimmed.length > 0 ? trimmed : "—"
-  }
-  return value
-}
-
-function describeDeviceType(type: string | null | undefined): string {
-  const normalized = (type ?? "").toLowerCase()
-  switch (normalized) {
-    case "desktop":
-      return "Desktop"
-    case "mobile":
-      return "Celular"
-    case "tablet":
-      return "Tablet"
-    default:
-      return "Desconhecido"
-  }
-}
-
-function describeManagementMode(mode: string | null | undefined): string {
-  const normalized = (mode ?? "").toLowerCase()
-  switch (normalized) {
-    case "agent":
-      return "Agente"
-    case "manual":
-      return "Manual"
-    default:
-      return "—"
-  }
-}
-
-function describeUsbPolicy(policy: string | null | undefined): string {
-  if (!policy) return "—"
-  const normalized = policy.toUpperCase()
-  switch (normalized) {
-    case "ALLOW":
-      return "Permitido"
-    case "BLOCK_ALL":
-      return "Bloqueado"
-    case "READONLY":
-      return "Somente leitura"
-    default:
-      return policy
-  }
-}
-
-function describeUsbPolicyStatus(status: string | null | undefined): string {
-  if (!status) return "—"
-  const normalized = status.toUpperCase()
-  switch (normalized) {
-    case "PENDING":
-      return "Pendente"
-    case "APPLYING":
-      return "Aplicando"
-    case "APPLIED":
-      return "Aplicado"
-    case "FAILED":
-      return "Falhou"
-    default:
-      return status
-  }
-}
-
-const SOFTWARE_HEADERS = ["Hostname", "Aplicativo", "Versão", "Origem", "Publicador", "Instalado em"] as const
-const SOFTWARE_COLUMN_WIDTHS = [22, 36, 18, 18, 22, 20] as const
-
-const PARTITION_HEADERS = [
-  "Hostname",
-  "Nome",
-  "Montagem",
-  "FS",
-  "Capacidade",
-  "Livre",
-  "Utilizado",
-  "Interface",
-  "Serial",
-  "Origem",
-] as const
-const PARTITION_COLUMN_WIDTHS = [22, 24, 18, 12, 16, 16, 16, 16, 20, 18] as const
-
-const PHYSICAL_DISK_HEADERS = ["Hostname", "Modelo", "Tamanho", "Interface", "Tipo", "Serial", "Origem"] as const
-const PHYSICAL_DISK_COLUMN_WIDTHS = [22, 32, 18, 16, 16, 22, 16] as const
-
-const NETWORK_HEADERS = ["Hostname", "Interface", "MAC", "IP", "Origem"] as const
-const NETWORK_COLUMN_WIDTHS = [22, 28, 22, 24, 18] as const
-
-const REMOTE_ACCESS_HEADERS = [
-  "Hostname",
-  "Provedor",
-  "Identificador",
-  "Usuário",
-  "Senha",
-  "URL",
-  "Notas",
-  "Última verificação",
-  "Origem",
-  "Metadados",
-] as const
-const REMOTE_ACCESS_COLUMN_WIDTHS = [22, 22, 24, 24, 20, 32, 28, 22, 16, 36] as const
-
-const SERVICE_HEADERS = ["Hostname", "Nome", "Exibição", "Status", "Origem"] as const
-const SERVICE_COLUMN_WIDTHS = [22, 28, 36, 18, 18] as const
-
-const ALERT_HEADERS = ["Hostname", "Tipo", "Mensagem", "Severidade", "Criado em"] as const
-const ALERT_COLUMN_WIDTHS = [22, 18, 44, 14, 22] as const
-
-const METRICS_HEADERS = [
-  "Hostname",
-  "Capturado em",
-  "CPU (%)",
-  "Memória usada",
-  "Memória total",
-  "Memória (%)",
-  "Disco usado",
-  "Disco total",
-  "Disco (%)",
-  "GPU (%)",
-] as const
-const METRICS_COLUMN_WIDTHS = [22, 24, 14, 20, 20, 14, 20, 20, 14, 14] as const
-
-const LABEL_HEADERS = ["Hostname", "Label"] as const
-const LABEL_COLUMN_WIDTHS = [22, 30] as const
-
-const SYSTEM_HEADERS = ["Hostname", "Categoria", "Campo", "Valor"] as const
-const SYSTEM_COLUMN_WIDTHS = [22, 24, 32, 44] as const
-
-const STATUS_LABELS: Record<string, string> = {
-  online: "Online",
-  offline: "Offline",
-  stale: "Sem sinal",
-  maintenance: "Manutenção",
-  blocked: "Bloqueada",
-  deactivated: "Desativada",
-  unknown: "Desconhecido",
-}
-
-const PERSONA_LABELS: Record<string, string> = {
-  collaborator: "Colaborador",
-  manager: "Gestor",
-  machine: "Dispositivo",
-}
-
-const SUMMARY_STATUS_ORDER = ["Online", "Sem sinal", "Offline", "Manutenção", "Bloqueada", "Desativada", "Desconhecido"]
-
-type WorksheetRow = Array<unknown>
-
-export function buildMachinesInventoryWorkbook(
-  machines: MachineInventoryRecord[],
-  options: WorkbookOptions,
-): Buffer {
-  const generatedAt = options.generatedAt ?? new Date()
-  const summaryRows = buildSummaryRows(machines, options, generatedAt)
-  const inventorySheet = buildInventoryWorksheet(machines, options.columns)
-  const linksRows = buildLinkedUsersRows(machines)
-  const softwareRows = buildSoftwareRows(machines)
-  const partitionRows = buildPartitionRows(machines)
-  const physicalDiskRows = buildPhysicalDiskRows(machines)
-  const networkRows = buildNetworkRows(machines)
-  const remoteAccessRows = buildRemoteAccessRows(machines)
-  const serviceRows = buildServiceRows(machines)
-  const alertRows = buildAlertRows(machines)
-  const metricsRows = buildMetricsRows(machines)
-  const labelRows = buildLabelRows(machines)
-  const systemRows = buildSystemRows(machines)
-
-  const sheets: WorksheetConfig[] = []
-
-  sheets.push({
-    name: "Resumo",
-    headers: ["Item", "Valor"],
-    rows: summaryRows,
-    columnWidths: [28, 48],
-  })
-
-  sheets.push(inventorySheet)
-
-  sheets.push({
-    name: "Vínculos",
-    headers: ["Hostname", "Empresa", "Usuário", "E-mail"],
-    rows: linksRows.length > 0 ? linksRows : [["—", "—", "—", "—"]],
-    columnWidths: [22, 26, 26, 28],
-    freezePane: { rowSplit: 1 },
-    autoFilter: true,
-  })
-
-  sheets.push({
-    name: "Softwares",
-    headers: [...SOFTWARE_HEADERS],
-    rows: softwareRows.length > 0 ? softwareRows : [["—", "—", "—", "—", "—", "—"]],
-    columnWidths: [...SOFTWARE_COLUMN_WIDTHS],
-    freezePane: { rowSplit: 1 },
-    autoFilter: softwareRows.length > 0,
-  })
-
-  if (partitionRows.length > 0) {
-    sheets.push({
-      name: "Partições",
-      headers: [...PARTITION_HEADERS],
-      rows: partitionRows,
-      columnWidths: [...PARTITION_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (physicalDiskRows.length > 0) {
-    sheets.push({
-      name: "Discos físicos",
-      headers: [...PHYSICAL_DISK_HEADERS],
-      rows: physicalDiskRows,
-      columnWidths: [...PHYSICAL_DISK_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (networkRows.length > 0) {
-    sheets.push({
-      name: "Rede",
-      headers: [...NETWORK_HEADERS],
-      rows: networkRows,
-      columnWidths: [...NETWORK_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (remoteAccessRows.length > 0) {
-    sheets.push({
-      name: "Acessos remotos",
-      headers: [...REMOTE_ACCESS_HEADERS],
-      rows: remoteAccessRows,
-      columnWidths: [...REMOTE_ACCESS_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (serviceRows.length > 0) {
-    sheets.push({
-      name: "Serviços",
-      headers: [...SERVICE_HEADERS],
-      rows: serviceRows,
-      columnWidths: [...SERVICE_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (alertRows.length > 0) {
-    sheets.push({
-      name: "Alertas",
-      headers: [...ALERT_HEADERS],
-      rows: alertRows,
-      columnWidths: [...ALERT_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (metricsRows.length > 0) {
-    sheets.push({
-      name: "Métricas",
-      headers: [...METRICS_HEADERS],
-      rows: metricsRows,
-      columnWidths: [...METRICS_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (labelRows.length > 0) {
-    sheets.push({
-      name: "Labels",
-      headers: [...LABEL_HEADERS],
-      rows: labelRows,
-      columnWidths: [...LABEL_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  if (systemRows.length > 0) {
-    sheets.push({
-      name: "Sistema",
-      headers: [...SYSTEM_HEADERS],
-      rows: systemRows,
-      columnWidths: [...SYSTEM_COLUMN_WIDTHS],
-      freezePane: { rowSplit: 1 },
-      autoFilter: true,
-    })
-  }
-
-  return buildXlsxWorkbook(sheets)
-}
-
-export function buildInventoryWorksheet(
-  machines: MachineInventoryRecord[],
-  columns?: DeviceInventoryColumnConfig[],
-  sheetName = "Inventário",
-): WorksheetConfig {
-  const columnConfig = normalizeInventoryColumnConfig(columns)
-  const derivedList = machines.map((machine) => deriveMachineData(machine))
-  const headers = columnConfig.map((column) => resolveColumnLabel(column, derivedList))
-  const columnWidths = columnConfig.map((column) => resolveColumnWidth(column.key))
-  const inventoryRows = machines.map((machine, index) => {
-    const derived = derivedList[index]
-    return columnConfig.map((column) => formatInventoryCell(resolveColumnValue(column.key, machine, derived)))
-  })
-  const fallbackRows =
-    inventoryRows.length > 0 ? inventoryRows : [columnConfig.map(() => "—")]
-
-  return {
-    name: sheetName,
-    headers,
-    rows: fallbackRows,
-    columnWidths,
-    freezePane: { rowSplit: 1 },
-    autoFilter: inventoryRows.length > 0,
-  }
-}
-
-function buildSummaryRows(
-  machines: MachineInventoryRecord[],
-  options: WorkbookOptions,
-  generatedAt: Date,
-): Array<[string, unknown]> {
-  const rows: Array<[string, unknown]> = [
-    ["Tenant", options.tenantId],
-    ["Gerado em", formatDateTime(generatedAt.getTime()) ?? generatedAt.toISOString()],
-  ]
-  if (options.generatedBy) {
-    rows.push(["Solicitado por", options.generatedBy])
-  }
-  if (options.companyFilterLabel) {
-    rows.push(["Filtro de empresa", options.companyFilterLabel])
-  }
-
-  rows.push(["Total de dispositivos", machines.length])
-
-  const activeCount = machines.filter((machine) => machine.isActive).length
-  rows.push(["Dispositivos ativos", activeCount])
-  rows.push(["Dispositivos inativos", machines.length - activeCount])
-
-  const typeCounts = new Map<string, number>()
-  machines.forEach((machine) => {
-    const label = describeDeviceType(machine.deviceType)
-    typeCounts.set(label, (typeCounts.get(label) ?? 0) + 1)
-  })
-  const DEVICE_TYPE_ORDER = ["Desktop", "Celular", "Tablet", "Desconhecido"]
-  Array.from(typeCounts.entries())
-    .sort((a, b) => {
-      const idxA = DEVICE_TYPE_ORDER.indexOf(a[0])
-      const idxB = DEVICE_TYPE_ORDER.indexOf(b[0])
-      if (idxA === -1 && idxB === -1) return a[0].localeCompare(b[0], "pt-BR")
-      if (idxA === -1) return 1
-      if (idxB === -1) return -1
-      return idxA - idxB
-    })
-    .forEach(([label, total]) => rows.push([`Tipo: ${label}`, total]))
-
-  const statusCounts = new Map<string, number>()
-  machines.forEach((machine) => {
-    const label = describeStatus(machine.status)
-    statusCounts.set(label, (statusCounts.get(label) ?? 0) + 1)
-  })
-
-  const sortedStatuses = Array.from(statusCounts.entries()).sort((a, b) => {
-    const indexA = SUMMARY_STATUS_ORDER.indexOf(a[0])
-    const indexB = SUMMARY_STATUS_ORDER.indexOf(b[0])
-    if (indexA === -1 && indexB === -1) return a[0].localeCompare(b[0], "pt-BR")
-    if (indexA === -1) return 1
-    if (indexB === -1) return -1
-    return indexA - indexB
-  })
-
-  sortedStatuses.forEach(([status, total]) => {
-    rows.push([`Status: ${status}`, total])
-  })
-
-  const uniqueCompanies = new Set(machines.map((machine) => machine.companyName).filter(Boolean) as string[])
-  if (uniqueCompanies.size > 0) {
-    rows.push(["Empresas no resultado", Array.from(uniqueCompanies).sort((a, b) => a.localeCompare(b, "pt-BR")).join(", ")])
-  }
-
-  const totalRemoteAccess = machines.reduce((acc, machine) => acc + collectRemoteAccessEntries(machine).length, 0)
-  if (totalRemoteAccess > 0) {
-    rows.push(["Acessos remotos configurados", totalRemoteAccess])
-  }
-
-  const totalAlerts = machines.reduce((acc, machine) => acc + (machine.postureAlerts?.length ?? 0), 0)
-  if (totalAlerts > 0) {
-    rows.push(["Alertas de postura ativos", totalAlerts])
-  }
-
-  return rows
-}
-
-function buildLinkedUsersRows(machines: MachineInventoryRecord[]): Array<[string, string | null, string | null, string | null]> {
-  const rows: Array<[string, string | null, string | null, string | null]> = []
-  machines.forEach((machine) => {
-    machine.linkedUsers?.forEach((user) => {
-      rows.push([machine.hostname, machine.companyName ?? null, user.name ?? user.email ?? null, user.email ?? null])
-    })
-  })
-  return rows
-}
-
-function buildSoftwareRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows = new Map<string, WorksheetRow>()
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const entries = extractSoftwareEntries(machine.hostname, inventory)
-    entries.forEach((entry) => {
-      const key = [
-        entry.hostname.toLowerCase(),
-        (entry.name ?? "").toLowerCase(),
-        (entry.version ?? "").toLowerCase(),
-        (entry.source ?? "").toLowerCase(),
-        (entry.publisher ?? "").toLowerCase(),
-        (entry.installedOn ?? "").toLowerCase(),
-      ].join("|")
-      if (!rows.has(key)) {
-        rows.set(key, [
-          entry.hostname,
-          entry.name,
-          entry.version ?? "—",
-          entry.source ?? "—",
-          entry.publisher ?? "—",
-          entry.installedOn ?? "—",
-        ])
-      }
-    })
-  })
-  return Array.from(rows.values()).sort((a, b) => {
-    const hostCompare = String(a[0]).localeCompare(String(b[0]), "pt-BR")
-    if (hostCompare !== 0) return hostCompare
-    return String(a[1]).localeCompare(String(b[1]), "pt-BR")
-  })
-}
-
-function buildPartitionRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const partitions = extractPartitionEntries(machine.hostname, inventory)
-    partitions.forEach((partition) => {
-      rows.push([
-        partition.hostname,
-        partition.name ?? "—",
-        partition.mount ?? "—",
-        partition.fs ?? "—",
-        formatBytesValue(partition.capacityBytes),
-        formatBytesValue(partition.freeBytes),
-        partition.capacityBytes !== null && partition.freeBytes !== null
-          ? formatBytesValue(Math.max(0, partition.capacityBytes - partition.freeBytes))
-          : "—",
-        partition.interface ?? "—",
-        partition.serial ?? "—",
-        partition.origin,
-      ])
-    })
-  })
-  return rows
-}
-
-function buildPhysicalDiskRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const disks = extractPhysicalDiskEntries(machine.hostname, inventory)
-    disks.forEach((disk) => {
-      rows.push([
-        disk.hostname,
-        disk.model ?? disk.serial ?? "—",
-        formatBytesValue(disk.sizeBytes),
-        disk.interface ?? "—",
-        disk.mediaType ?? "—",
-        disk.serial ?? "—",
-        disk.origin,
-      ])
-    })
-  })
-  return rows
-}
-
-function buildNetworkRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const interfaces = extractNetworkEntries(machine.hostname, inventory)
-    interfaces.forEach((iface) => {
-      rows.push([iface.hostname, iface.name ?? "—", iface.mac ?? "—", iface.address ?? "—", iface.origin])
-    })
-  })
-  return rows
-}
-
-function buildRemoteAccessRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    collectRemoteAccessEntries(machine).forEach((entry) => {
-      rows.push([
-        machine.hostname,
-        entry.provider ?? "—",
-        entry.identifier ?? "—",
-        entry.username ?? "—",
-        entry.password ?? "—",
-        entry.url ?? "—",
-        entry.notes ?? "—",
-        entry.lastVerifiedAt ? formatDateTime(entry.lastVerifiedAt) ?? "—" : "—",
-        entry.origin,
-        stringifyMetadata(entry.metadata),
-      ])
-    })
-  })
-  return rows
-}
-
-function buildServiceRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const services = extractServiceEntries(machine.hostname, inventory)
-    services.forEach((service) => {
-      rows.push([
-        service.hostname,
-        service.name ?? "—",
-        service.displayName ?? "—",
-        service.status ?? "—",
-        service.origin,
-      ])
-    })
-  })
-  return rows
-}
-
-function buildAlertRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const alerts = machine.postureAlerts ?? []
-    alerts.forEach((alert) => {
-      const record = toRecord(alert)
-      if (!record) return
-      rows.push([
-        machine.hostname,
-        pickString(record, ["kind", "Kind", "type"]) ?? "—",
-        pickString(record, ["message", "Message", "description"]) ?? "—",
-        pickString(record, ["severity", "Severity"]) ?? "—",
-        formatDateTime(
-          parseDateish(record["createdAt"]) ??
-            parseDateish(record["timestamp"]) ??
-            parseDateish(record["created"]) ??
-            null,
-        ) ?? "—",
-      ])
-    })
-  })
-  return rows
-}
-
-function buildMetricsRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const metricsRow = deriveMachineMetrics(machine, inventory)
-    if (metricsRow) {
-      rows.push(metricsRow)
-    }
-  })
-  return rows
-}
-
-function buildLabelRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const labels = extractLabels(inventory)
-    labels.forEach((label) => rows.push([machine.hostname, label]))
-  })
-  return rows
-}
-
-function buildSystemRows(machines: MachineInventoryRecord[]): WorksheetRow[] {
-  const rows: WorksheetRow[] = []
-  machines.forEach((machine) => {
-    const inventory = toRecord(machine.inventory)
-    const hardware = extractHardware(inventory)
-    const systemInfo = extractSystemInfo(inventory)
-    const collaborator = extractCollaborator(machine, inventory)
-    const fleetInfo = extractFleetInfo(inventory)
-    const push = (category: string, field: string, value: unknown) => {
-      const display = value === null || value === undefined || value === "" ? "—" : value
-      rows.push([machine.hostname, category, field, display])
-    }
-
-    push("Sistema", "Sistema operacional", machine.osName ?? "—")
-    push("Sistema", "Versão", machine.osVersion ?? "—")
-    if (systemInfo.windowsEdition) push("Sistema", "Edição", systemInfo.windowsEdition)
-    if (systemInfo.osBuild) push("Sistema", "Build", systemInfo.osBuild)
-    if (systemInfo.experience) push("Sistema", "Experiência", systemInfo.experience)
-    push("Sistema", "Licença", systemInfo.license ?? "—")
-    if (systemInfo.installDate) {
-      push("Sistema", "Instalação", formatDateTime(systemInfo.installDate) ?? "—")
-    }
-
-    push("Dispositivo", "Nome do dispositivo", systemInfo.deviceName ?? machine.hostname ?? "—")
-    push("Dispositivo", "Domínio", systemInfo.domain ?? "—")
-    push("Dispositivo", "Grupo de trabalho", systemInfo.workgroup ?? "—")
-    push("Dispositivo", "Fabricante", hardware.vendor ?? systemInfo.systemManufacturer ?? "—")
-    push("Dispositivo", "Modelo", hardware.model ?? systemInfo.systemModel ?? "—")
-    push("Dispositivo", "Serial hardware", hardware.serial ?? systemInfo.boardSerial ?? "—")
-    push("Dispositivo", "MACs", machine.macAddresses.join(", ") || "—")
-    push("Dispositivo", "Seriais", machine.serialNumbers.join(", ") || "—")
-
-    push("Hardware", "Processador", hardware.cpuType ?? "—")
-    push("Hardware", "Cores físicas", hardware.physicalCores ?? "—")
-    push("Hardware", "Cores lógicas", hardware.logicalCores ?? "—")
-    push("Hardware", "Memória", hardware.memoryGiB ?? "—")
-    push("Hardware", "GPUs", extractGpuNames(inventory).join(", ") || "—")
-
-    push("Acesso", "Persona", describePersona(machine.persona))
-    push("Acesso", "Responsável", machine.assignedUserName ?? "—")
-    push("Acesso", "Responsável (e-mail)", machine.assignedUserEmail ?? "—")
-    if (collaborator) {
-      push("Acesso", "Colaborador (nome)", collaborator.name ?? "—")
-      push("Acesso", "Colaborador (e-mail)", collaborator.email ?? "—")
-    }
-    push("Acesso", "Autenticação", machine.authEmail ?? "—")
-    push("Acesso", "Registrada via", machine.registeredBy ?? "—")
-
-    push("Token", "Expira em", machine.token?.expiresAt ? formatDateTime(machine.token.expiresAt) ?? "—" : "—")
-    push("Token", "Último uso", machine.token?.lastUsedAt ? formatDateTime(machine.token.lastUsedAt) ?? "—" : "—")
-    push("Token", "Uso total", machine.token?.usageCount ?? 0)
-
-    push("Status", "Ativa", yesNo(machine.isActive))
-    push("Status", "Status atual", describeStatus(machine.status))
-    push("Status", "Último heartbeat", formatDateTime(machine.lastHeartbeatAt) ?? "—")
-    push("Status", "Criada em", formatDateTime(machine.createdAt) ?? "—")
-    push("Status", "Atualizada em", formatDateTime(machine.updatedAt) ?? "—")
-
-    const remoteCount = collectRemoteAccessEntries(machine).length
-    push("Acessos remotos", "Total", remoteCount)
-
-    if (fleetInfo) {
-      push("Fleet", "ID", fleetInfo.id ?? "—")
-      push("Fleet", "Equipe", fleetInfo.team ?? "—")
-      push("Fleet", "Atualizado em", fleetInfo.updatedAt ? formatDateTime(fleetInfo.updatedAt) ?? "—" : "—")
-    }
-  })
-  return rows
-}
-
-function toRecord(value: unknown): Record<string, unknown> | null {
-  if (value && typeof value === "object" && !Array.isArray(value)) {
-    return value as Record<string, unknown>
-  }
-  return null
-}
-
-function toRecordArray(value: unknown): Record<string, unknown>[] {
-  if (Array.isArray(value)) {
-    return value.map(toRecord).filter((item): item is Record<string, unknown> => Boolean(item))
-  }
-  const record = toRecord(value)
-  return record ? [record] : []
-}
-
-function ensureString(value: unknown): string | null {
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    return trimmed.length ? trimmed : null
-  }
-  if (typeof value === "number" && Number.isFinite(value)) {
-    return String(value)
-  }
-  return null
-}
-
-function ensureNumber(value: unknown): number | null {
-  if (typeof value === "number" && Number.isFinite(value)) {
-    return value
-  }
-  if (typeof value === "string") {
-    const parsed = Number(value)
-    return Number.isFinite(parsed) ? parsed : null
-  }
-  return null
-}
-
-function pickValue(record: Record<string, unknown> | null | undefined, keys: string[]): unknown {
-  if (!record) return undefined
-  for (const key of keys) {
-    if (key in record) {
-      const value = record[key]
-      if (value !== undefined && value !== null && value !== "") {
-        return value
-      }
-    }
-  }
-  return undefined
-}
-
-function pickString(record: Record<string, unknown> | null | undefined, keys: string[]): string | null {
-  return ensureString(pickValue(record, keys))
-}
-
-function pickNumber(record: Record<string, unknown> | null | undefined, keys: string[]): number | null {
-  return ensureNumber(pickValue(record, keys))
-}
-
-function pickRecord(record: Record<string, unknown> | null | undefined, keys: string[]): Record<string, unknown> | null {
-  return toRecord(pickValue(record, keys))
-}
-
-function pickRecordArray(record: Record<string, unknown> | null | undefined, keys: string[]): Record<string, unknown>[] {
-  return toRecordArray(pickValue(record, keys))
-}
-
-function pickArray(record: Record<string, unknown> | null | undefined, keys: string[]): unknown[] {
-  const value = pickValue(record, keys)
-  if (Array.isArray(value)) return value
-  if (value === undefined || value === null) return []
-  return [value]
-}
-
-function describeStatus(status: string | null | undefined): string {
-  if (!status) return STATUS_LABELS.unknown
-  const normalized = status.toLowerCase()
-  return STATUS_LABELS[normalized] ?? status
-}
-
-function describePersona(persona: string | null | undefined): string {
-  if (!persona) return "—"
-  const normalized = persona.toLowerCase()
-  return PERSONA_LABELS[normalized] ?? persona
-}
-
-function yesNo(value: boolean | null | undefined): string {
-  if (value === undefined || value === null) return "—"
-  return value ? "Sim" : "Não"
-}
-
-function formatDateTime(value: number | null | undefined): string | null {
-  if (typeof value !== "number" || Number.isNaN(value)) return null
-  const date = new Date(value)
-  const yyyy = date.getUTCFullYear()
-  const mm = `${date.getUTCMonth() + 1}`.padStart(2, "0")
-  const dd = `${date.getUTCDate()}`.padStart(2, "0")
-  const hh = `${date.getUTCHours()}`.padStart(2, "0")
-  const min = `${date.getUTCMinutes()}`.padStart(2, "0")
-  return `${yyyy}-${mm}-${dd} ${hh}:${min} UTC`
-}
-
-function extractHardware(inventory: Record<string, unknown> | null) {
-  if (!inventory) {
-    return {
-      vendor: null,
-      model: null,
-      serial: null,
-      cpuType: null,
-      physicalCores: null,
-      logicalCores: null,
-      memoryGiB: null,
-      memoryBytes: null,
-    }
-  }
-  const hardware = pickRecord(inventory, ["hardware", "Hardware"])
-  const vendor =
-    pickString(hardware, ["vendor", "Vendor", "manufacturer", "Manufacturer", "systemManufacturer", "SystemManufacturer"]) ?? null
-  const model =
-    pickString(hardware, ["model", "Model", "product", "ProductName", "productName", "SystemProductName"]) ?? null
-  const serial = pickString(hardware, ["serial", "SerialNumber", "Serial"])
-  const cpuType = pickString(hardware, ["cpuType", "cpu", "processor", "name", "model"])
-  const physicalCores = pickNumber(hardware, ["physicalCores", "PhysicalCores", "cores", "Cores"])
-  const logicalCores = pickNumber(hardware, ["logicalCores", "LogicalCores", "threads", "Threads"])
-  const memoryBytes =
-    parseBytesLike(pickValue(hardware, ["memoryBytes", "MemoryBytes", "totalMemory", "TotalMemory"])) ??
-    parseBytesLike(pickValue(hardware, ["memory"])) ??
-    parseBytesLike(pickValue(hardware, ["ram"])) ??
-    null
-  const memoryGiB = memoryBytes !== null ? formatBytesValue(memoryBytes) : null
-  return {
-    vendor,
-    model,
-    serial,
-    cpuType,
-    physicalCores,
-    logicalCores,
-    memoryGiB,
-    memoryBytes,
-  }
-}
-
-function extractPrimaryIp(inventory: Record<string, unknown> | null): string | null {
-  if (!inventory) return null
-  const network = pickRecord(inventory, ["network", "Network"])
-  const direct = pickString(network, ["primaryIp", "PrimaryIp", "ip", "address", "PrimaryAddress"])
-  if (direct) return direct
-
-  const networkArray = pickRecordArray(inventory, ["network", "Network"])
-  for (const entry of networkArray) {
-    const ip = pickString(entry, ["ip", "IP", "address", "primaryIp", "PrimaryIp"])
-    if (ip) return ip
-  }
-  return null
-}
-
-function extractPublicIp(inventory: Record<string, unknown> | null): string | null {
-  if (!inventory) return null
-  const network = pickRecord(inventory, ["network", "Network"])
-  return pickString(network, ["publicIp", "PublicIp", "externalIp", "ExternalIp"])
-}
-
-function extractGpuNames(inventory: Record<string, unknown> | null): string[] {
-  if (!inventory) return []
-  const names = new Set<string>()
-  const hardware = pickRecord(inventory, ["hardware", "Hardware"])
-  const primaryGpu = pickRecord(hardware, ["primaryGpu", "primarygpu", "PrimaryGpu"])
-  if (primaryGpu) {
-    const name = pickString(primaryGpu, ["name", "Name", "model", "Model", "GPUName", "gpuName"])
-    if (name) names.add(name)
-  }
-  const gpuArray = pickArray(hardware, ["gpus", "GPUs"])
-  if (gpuArray.length > 0) {
-    gpuArray.forEach((gpu) => {
-      const record = toRecord(gpu)
-      const name = pickString(record, ["name", "Name", "model", "Model", "GPUName", "gpuName"])
-      if (name) names.add(name)
-    })
-  }
-
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  const videoControllers = pickRecordArray(windows, ["videoControllers", "VideoControllers"])
-  videoControllers.forEach((controller) => {
-    const name = pickString(controller, ["Name", "name", "Caption", "Model"])
-    if (name) names.add(name)
-  })
-
-  return Array.from(names)
-}
-
-function extractLabels(inventory: Record<string, unknown> | null): string[] {
-  if (!inventory) return []
-  const labels = inventory["labels"]
-  if (!labels) return []
-  if (Array.isArray(labels)) {
-    return labels
-      .map((label) => {
-        if (typeof label === "string") return label.trim()
-        const record = toRecord(label)
-        if (!record) return null
-        return pickString(record, ["name", "value", "label", "Name"])
-      })
-      .filter((item): item is string => Boolean(item))
-  }
-  const record = toRecord(labels)
-  const name = pickString(record, ["name", "label", "value"])
-  return name ? [name] : []
-}
-
-function summarizeLinkedUsers(users: LinkedUser[] | undefined): string | null {
-  if (!users || users.length === 0) return null
-  const parts = users.map((user) => {
-    const name = user.name ?? user.email ?? ""
-    if (user.email && user.email !== name) {
-      return `${name} <${user.email}>`
-    }
-    return name
-  })
-  return parts.join("; ")
-}
-
-function clampPercent(value: number): number {
-  if (Number.isNaN(value)) return value
-  return Math.max(0, Math.min(100, value))
-}
-
-function parseBytesLike(raw: unknown): number | null {
-  if (raw === null || raw === undefined) return null
-  if (typeof raw === "number" && Number.isFinite(raw)) {
-    if (raw > 10_000 && raw < 10_000_000) {
-      return raw * 1024
-    }
-    return raw
-  }
-  if (typeof raw === "string") {
-    const trimmed = raw.trim()
-    if (!trimmed) return null
-    const numeric = Number(trimmed)
-    if (Number.isFinite(numeric)) {
-      return numeric
-    }
-    const match = trimmed.match(/^([-+]?[0-9]*\.?[0-9]+)\s*([kmgtp]?i?b)?/i)
-    if (match) {
-      const value = Number(match[1])
-      if (!Number.isFinite(value)) return null
-      const unit = (match[2] ?? "").toLowerCase()
-      const multipliers: Record<string, number> = {
-        b: 1,
-        kb: 1000,
-        kib: 1024,
-        mb: 1000 ** 2,
-        mib: 1024 ** 2,
-        gb: 1000 ** 3,
-        gib: 1024 ** 3,
-        tb: 1000 ** 4,
-        tib: 1024 ** 4,
-        pb: 1000 ** 5,
-        pib: 1024 ** 5,
-      }
-      const multiplier = multipliers[unit] ?? 1
-      return value * multiplier
-    }
-  }
-  return null
-}
-
-function formatBytesValue(bytes: number | null | undefined): string {
-  if (bytes === null || bytes === undefined || Number.isNaN(bytes) || bytes < 0) return "—"
-  const units = ["B", "KB", "MB", "GB", "TB", "PB"]
-  let value = bytes
-  let unitIndex = 0
-  while (value >= 1024 && unitIndex < units.length - 1) {
-    value /= 1024
-    unitIndex += 1
-  }
-  const fixed = value >= 10 || value % 1 === 0 ? value.toFixed(0) : value.toFixed(1)
-  return `${fixed} ${units[unitIndex]}`
-}
-
-function formatPercentValue(value: number | null | undefined): string {
-  if (value === null || value === undefined || Number.isNaN(value)) return "—"
-  return `${clampPercent(value).toFixed(0)}%`
-}
-
-function parseDateish(value: unknown): number | null {
-  if (!value) return null
-  if (value instanceof Date) return Number.isNaN(value.getTime()) ? null : value.getTime()
-  if (typeof value === "number" && Number.isFinite(value)) {
-    if (value > 10_000_000_000) return value
-    if (value > 1_000_000_000) return value * 1000
-    if (value > 0) return value * 1000
-    return null
-  }
-  if (typeof value !== "string") return null
-  const trimmed = value.trim()
-  if (!trimmed) return null
-  const numeric = Number(trimmed)
-  if (Number.isFinite(numeric)) return parseDateish(numeric)
-  const iso = Date.parse(trimmed)
-  if (!Number.isNaN(iso)) return iso
-  const digits = trimmed.replace(/[^0-9]/g, "")
-  if (digits.length >= 8) {
-    const yyyy = Number(digits.slice(0, 4))
-    const mm = Number(digits.slice(4, 6))
-    const dd = Number(digits.slice(6, 8))
-    const hh = Number(digits.slice(8, 10) || "0")
-    const mi = Number(digits.slice(10, 12) || "0")
-    const ss = Number(digits.slice(12, 14) || "0")
-    if (yyyy > 1900 && mm >= 1 && mm <= 12 && dd >= 1 && dd <= 31) {
-      const parsed = Date.UTC(yyyy, mm - 1, dd, hh, mi, ss)
-      if (!Number.isNaN(parsed)) return parsed
-    }
-  }
-  return null
-}
-
-function stringifyMetadata(metadata: Record<string, unknown> | null | undefined): string {
-  if (!metadata || Object.keys(metadata).length === 0) return "—"
-  try {
-    return JSON.stringify(metadata)
-  } catch {
-    return String(metadata)
-  }
-}
-
-type RemoteAccessNormalized = {
-  provider: string | null
-  identifier: string | null
-  username: string | null
-  password: string | null
-  url: string | null
-  notes: string | null
-  lastVerifiedAt: number | null
-  origin: string
-  metadata: Record<string, unknown> | null
-}
-
-function normalizeRemoteAccessEntry(
-  value: unknown,
-  origin: string,
-  providerHint?: string,
-): RemoteAccessNormalized | null {
-  if (value === null || value === undefined) return null
-  if (typeof value === "string") {
-    const trimmed = value.trim()
-    if (!trimmed) return null
-    const isUrl = /^https?:\/\//i.test(trimmed)
-    return {
-      provider: providerHint ?? null,
-      identifier: isUrl ? null : trimmed,
-      username: null,
-      password: null,
-      url: isUrl ? trimmed : null,
-      notes: null,
-      lastVerifiedAt: null,
-      origin,
-      metadata: null,
-    }
-  }
-  const record = toRecord(value)
-  if (!record) return null
-  const provider =
-    ensureString(record["provider"]) ??
-    ensureString(record["tool"]) ??
-    ensureString(record["vendor"]) ??
-    ensureString(record["name"]) ??
-    providerHint ??
-    null
-  const identifier =
-    ensureString(record["identifier"]) ??
-    ensureString(record["code"]) ??
-    ensureString(record["id"]) ??
-    ensureString(record["accessId"]) ??
-    ensureString(record["value"]) ??
-    ensureString(record["label"]) ??
-    null
-  const username =
-    ensureString(record["username"]) ??
-    ensureString(record["user"]) ??
-    ensureString(record["login"]) ??
-    ensureString(record["email"]) ??
-    ensureString(record["account"]) ??
-    null
-  const password =
-    ensureString(record["password"]) ??
-    ensureString(record["pass"]) ??
-    ensureString(record["secret"]) ??
-    ensureString(record["pin"]) ??
-    null
-  const url =
-    ensureString(record["url"]) ??
-    ensureString(record["link"]) ??
-    ensureString(record["remoteUrl"]) ??
-    ensureString(record["console"]) ??
-    ensureString(record["viewer"]) ??
-    null
-  const notes =
-    ensureString(record["notes"]) ??
-    ensureString(record["note"]) ??
-    ensureString(record["description"]) ??
-    ensureString(record["obs"]) ??
-    null
-  const lastVerifiedRaw =
-    record["lastVerifiedAt"] ?? record["verifiedAt"] ?? record["checkedAt"] ?? record["updatedAt"] ?? record["timestamp"]
-  const lastVerifiedAt = parseDateish(lastVerifiedRaw)
-  const metadata = Object.keys(record).length > 0 ? record : null
-  if (!identifier && !url && !provider) {
-    return null
-  }
-  return {
-    provider,
-    identifier,
-    username,
-    password,
-    url,
-    notes,
-    lastVerifiedAt,
-    origin,
-    metadata,
-  }
-}
-
-function collectRemoteAccessEntries(machine: MachineInventoryRecord): RemoteAccessNormalized[] {
-  const raw = machine.remoteAccess
-  const entries: RemoteAccessNormalized[] = []
-  const push = (entry: RemoteAccessNormalized | null) => {
-    if (entry) entries.push(entry)
-  }
-
-  const handleValue = (value: unknown, origin: string, providerHint?: string) => {
-    if (Array.isArray(value)) {
-      value.forEach((item) => push(normalizeRemoteAccessEntry(item, origin, providerHint)))
-      return
-    }
-    const record = toRecord(value)
-    if (!record) {
-      push(normalizeRemoteAccessEntry(value, origin, providerHint))
-      return
-    }
-    const keys = Object.keys(record)
-    const looksLikeEntry = ["provider", "identifier", "url", "notes", "id", "value"].some((key) => key in record)
-    if (looksLikeEntry) {
-      push(normalizeRemoteAccessEntry(record, origin, providerHint))
-      return
-    }
-    if ("entries" in record && Array.isArray(record.entries)) {
-      record.entries.forEach((item) => push(normalizeRemoteAccessEntry(item, `${origin}.entries`, providerHint)))
-      return
-    }
-    keys.forEach((key) => {
-      handleValue(record[key], `${origin}.${key}`, key)
-    })
-  }
-
-  handleValue(raw, "machine.remoteAccess")
-  return entries.filter(
-    (entry, index, array) =>
-      array.findIndex(
-        (other) =>
-          (other.provider ?? "").toLowerCase() === (entry.provider ?? "").toLowerCase() &&
-          (other.identifier ?? "").toLowerCase() === (entry.identifier ?? "").toLowerCase() &&
-          (other.url ?? "").toLowerCase() === (entry.url ?? "").toLowerCase(),
-      ) === index,
-  )
-}
-
-type CollaboratorInfo = { name: string | null; email: string | null }
-
-function extractCollaborator(machine: MachineInventoryRecord, inventory: Record<string, unknown> | null): CollaboratorInfo | null {
-  if (machine.assignedUserEmail || machine.assignedUserName) {
-    return {
-      name: machine.assignedUserName ?? null,
-      email: machine.assignedUserEmail ?? null,
-    }
-  }
-  const collab = pickRecord(inventory, ["collaborator", "Collaborator"])
-  if (!collab) return null
-  const email = pickString(collab, ["email", "Email"])
-  const name = pickString(collab, ["name", "Name"])
-  if (!email && !name) return null
-  return {
-    name: name ?? null,
-    email: email ?? null,
-  }
-}
-
-type FleetInfo = { id: string | null; team: string | null; updatedAt: number | null }
-
-function extractFleetInfo(inventory: Record<string, unknown> | null): FleetInfo | null {
-  const fleet = pickRecord(inventory, ["fleet", "Fleet"])
-  if (!fleet) return null
-  const id = ensureString(fleet["id"]) ?? ensureString(fleet["fleetId"]) ?? ensureString(fleet["teamId"])
-  const team = ensureString(fleet["teamId"]) ?? ensureString(fleet["team"]) ?? ensureString(fleet["group"])
-  const updatedAt = parseDateish(fleet["detailUpdatedAt"] ?? fleet["updatedAt"])
-  if (!id && !team && !updatedAt) return null
-  return {
-    id: id ?? null,
-    team: team ?? null,
-    updatedAt: updatedAt ?? null,
-  }
-}
-
-type SystemInfo = {
-  osBuild: string | null
-  license: string | null
-  experience: string | null
-  domain: string | null
-  workgroup: string | null
-  deviceName: string | null
-  systemManufacturer: string | null
-  systemModel: string | null
-  boardSerial: string | null
-  installDate: number | null
-  windowsEdition: string | null
-}
-
-function extractSystemInfo(inventory: Record<string, unknown> | null): SystemInfo {
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  const osInfo = pickRecord(windows, ["osInfo", "OSInfo", "OsInfo"])
-  const computerSystem = pickRecord(windows, ["computerSystem", "ComputerSystem"])
-  const baseboard = pickRecord(windows, ["baseboard", "Baseboard"])
-
-  const baseBuild =
-    pickString(osInfo, ["CurrentBuildNumber", "currentBuildNumber", "OSBuild", "osBuild", "BuildNumber", "buildNumber"]) ??
-    pickString(osInfo, ["CurrentBuild", "currentBuild"])
-  const ubr = pickString(osInfo, ["UBR", "ubr"])
-  const osBuild = baseBuild ? (ubr && /^\d+$/.test(ubr) ? `${baseBuild}.${ubr}` : baseBuild) : null
-
-  const licenseStatusDescription =
-    pickString(osInfo, ["LicenseStatusDescription", "licenseStatusDescription", "StatusDescription", "statusDescription"]) ?? null
-  const licenseStatusNumber = pickNumber(osInfo, ["LicenseStatus", "licenseStatus"])
-  const licenseBoolRaw = pickValue(osInfo, ["IsActivated", "isActivated", "IsLicensed", "isLicensed"])
-  const licenseBool =
-    typeof licenseBoolRaw === "boolean"
-      ? licenseBoolRaw
-      : typeof licenseBoolRaw === "number"
-        ? licenseBoolRaw === 1
-        : typeof licenseBoolRaw === "string"
-          ? ["1", "true", "licensed", "ativado", "activated"].includes(licenseBoolRaw.toLowerCase())
-          : undefined
-  const license =
-    licenseBool === true
-      ? "Ativada"
-      : licenseBool === false
-        ? "Não ativada"
-        : licenseStatusNumber === 1
-          ? "Ativada"
-          : licenseStatusDescription ?? null
-
-  const experience =
-    pickString(osInfo, ["Experience", "experience"]) ??
-    ((() => {
-      const pack = pickString(osInfo, ["FeatureExperiencePack", "featureExperiencePack"])
-      if (pack) return `Feature Experience Pack ${pack}`
-      return null
-    })())
-
-  const domain = pickString(computerSystem, ["Domain", "domain"])
-  const workgroup = pickString(computerSystem, ["Workgroup", "workgroup"])
-  const deviceName =
-    pickString(osInfo, ["ComputerName", "computerName"]) ??
-    pickString(computerSystem, ["DNSHostName", "dnsHostName", "Name", "name"])
-
-  const systemManufacturer =
-    pickString(computerSystem, ["Manufacturer", "manufacturer", "SystemManufacturer", "systemManufacturer"]) ??
-    pickString(osInfo, ["Manufacturer", "manufacturer"])
-  const systemModel =
-    pickString(computerSystem, ["Model", "model", "SystemProductName", "systemProductName"]) ??
-    pickString(osInfo, ["Model", "model"])
-  const boardSerial =
-    pickString(baseboard, ["SerialNumber", "serialNumber", "Serial"]) ??
-    pickString(computerSystem, ["SystemSKUNumber", "systemSKUNumber"])
-  const installDate =
-    parseDateish(osInfo?.["InstallDate"]) ??
-    parseDateish(osInfo?.["InstallationDate"]) ??
-    parseDateish(osInfo?.["InstalledOn"])
-  const edition =
-    pickString(osInfo, ["ProductName", "productName"]) ??
-    pickString(osInfo, ["Caption", "caption"]) ??
-    pickString(osInfo, ["EditionID", "editionId"])
-
-  return {
-    osBuild,
-    license,
-    experience,
-    domain,
-    workgroup,
-    deviceName,
-    systemManufacturer,
-    systemModel,
-    boardSerial,
-    installDate,
-    windowsEdition: edition,
-  }
-}
-
-type BootInfo = {
-  lastBootTime: number | null
-  uptimeSeconds: number | null
-  uptimeFormatted: string | null
-  bootCount30d: number | null
-}
-
-function extractBootInfo(inventory: Record<string, unknown> | null): BootInfo {
-  const result: BootInfo = {
-    lastBootTime: null,
-    uptimeSeconds: null,
-    uptimeFormatted: null,
-    bootCount30d: null,
-  }
-  if (!inventory) return result
-
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  const bootInfo = pickRecord(windows, ["bootInfo", "BootInfo"])
-
-  if (!bootInfo) return result
-
-  result.lastBootTime =
-    parseDateish(bootInfo["lastBootTimeUTC"]) ??
-    parseDateish(bootInfo["LastBootTimeUTC"]) ??
-    parseDateish(bootInfo["lastBootTime"]) ??
-    parseDateish(bootInfo["LastBootUpTime"])
-
-  const uptimeRaw = pickNumber(bootInfo, ["uptimeSeconds", "UptimeSeconds", "uptime"])
-  result.uptimeSeconds = uptimeRaw
-
-  const uptimeFmt = pickString(bootInfo, ["uptimeFormatted", "UptimeFormatted"])
-  if (uptimeFmt) {
-    result.uptimeFormatted = uptimeFmt
-  } else if (uptimeRaw !== null && uptimeRaw >= 0) {
-    const days = Math.floor(uptimeRaw / 86400)
-    const hours = Math.floor((uptimeRaw % 86400) / 3600)
-    const minutes = Math.floor((uptimeRaw % 3600) / 60)
-    result.uptimeFormatted = `${days}d ${hours}h ${minutes}m`
-  }
-
-  result.bootCount30d = pickNumber(bootInfo, ["bootCount30d", "BootCount30d", "bootCount"])
-
-  return result
-}
-
-type SoftwareEntryInternal = SoftwareEntry
-
-function extractSoftwareEntries(hostname: string, inventory: Record<string, unknown> | null): SoftwareEntryInternal[] {
-  if (!inventory) return []
-  const map = new Map<string, SoftwareEntryInternal>()
-
-  const push = (record: Record<string, unknown> | null) => {
-    if (!record) return
-    const name = pickString(record, ["DisplayName", "displayName", "Name", "name", "Title", "title"])
-    if (!name) return
-    const version = pickString(record, ["DisplayVersion", "displayVersion", "Version", "version"])
-    const source =
-      pickString(record, ["ParentDisplayName", "parent", "Source", "source", "SystemComponent", "PublisherURL"]) ?? null
-    const publisher = pickString(record, ["Publisher", "publisher", "Vendor", "vendor"])
-    const installedRaw =
-      pickValue(record, ["InstalledOn", "installedOn", "InstallDateUTC", "InstallDate", "installDate", "InstallTime"]) ?? null
-    const installedTs = parseDateish(installedRaw)
-    const installedOn =
-      installedTs !== null
-        ? formatDateTime(installedTs) ?? null
-        : typeof installedRaw === "string" && installedRaw.trim().length > 0
-          ? installedRaw.trim()
-          : null
-
-    const entry: SoftwareEntryInternal = {
-      hostname,
-      name,
-      version: version ?? null,
-      source,
-      publisher: publisher ?? null,
-      installedOn,
-    }
-    const key = [
-      hostname.toLowerCase(),
-      name.toLowerCase(),
-      (version ?? "").toLowerCase(),
-      (source ?? "").toLowerCase(),
-      (publisher ?? "").toLowerCase(),
-      (installedOn ?? "").toLowerCase(),
-    ].join("|")
-    if (!map.has(key)) {
-      map.set(key, entry)
-    }
-  }
-
-  const direct = inventory["software"]
-  if (Array.isArray(direct)) {
-    direct.map(toRecord).forEach(push)
-  } else if (direct) {
-    push(toRecord(direct))
-  }
-
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  if (windows) {
-    const software = windows["software"] ?? windows["installedPrograms"] ?? windows["InstalledPrograms"]
-    if (Array.isArray(software)) {
-      software.map(toRecord).forEach(push)
-    } else {
-      push(toRecord(software))
-    }
-  }
-
-  const linux = pickRecord(extended, ["linux", "Linux"])
-  if (linux) {
-    const packages = linux["packages"]
-    if (Array.isArray(packages)) {
-      packages.forEach((pkg) => {
-        if (typeof pkg === "string") {
-          push({ name: pkg } as Record<string, unknown>)
-        } else {
-          push(toRecord(pkg))
-        }
-      })
-    }
-  }
-
-  const macos = pickRecord(extended, ["macos", "MacOS", "macOS"])
-  if (macos) {
-    const packages = macos["packages"]
-    if (Array.isArray(packages)) {
-      packages.forEach((pkg) => push(toRecord(pkg)))
-    }
-  }
-
-  return Array.from(map.values()).sort((a, b) => {
-    const nameCompare = a.name.localeCompare(b.name, "pt-BR")
-    if (nameCompare !== 0) return nameCompare
-    return (a.version ?? "").localeCompare(b.version ?? "", "pt-BR")
-  })
-}
-
-type PartitionEntry = {
-  hostname: string
-  name: string | null
-  mount: string | null
-  fs: string | null
-  capacityBytes: number | null
-  freeBytes: number | null
-  interface: string | null
-  serial: string | null
-  origin: string
-}
-
-function extractPartitionEntries(hostname: string, inventory: Record<string, unknown> | null): PartitionEntry[] {
-  const entries: PartitionEntry[] = []
-  if (!inventory) return entries
-
-  const push = (value: unknown, origin: string) => {
-    const record = toRecord(value)
-    if (!record) return
-    const name =
-      pickString(record, ["name", "Name", "VolumeName", "label", "Label"]) ??
-      pickString(record, ["DeviceID", "deviceId"])
-    const mount =
-      pickString(record, ["mountPoint", "MountPoint", "mount", "Mount", "path", "Path"]) ??
-      pickString(record, ["DeviceID", "deviceId"])
-    const fs = pickString(record, ["fs", "FS", "filesystem", "FileSystem", "FileSystemType", "type"])
-    const capacityBytes =
-      parseBytesLike(record["totalBytes"]) ??
-      parseBytesLike(record["sizeBytes"]) ??
-      parseBytesLike(record["Size"]) ??
-      parseBytesLike(record["TotalSpace"]) ??
-      parseBytesLike(record["Capacity"])
-    const freeBytes =
-      parseBytesLike(record["availableBytes"]) ??
-      parseBytesLike(record["freeBytes"]) ??
-      parseBytesLike(record["FreeSpace"]) ??
-      parseBytesLike(record["available"]) ??
-      parseBytesLike(record["Free"])
-    const interfaceType = pickString(record, ["interface", "Interface", "interfaceType", "InterfaceType"])
-    const serial = pickString(record, ["serial", "Serial", "SerialNumber"])
-    entries.push({
-      hostname,
-      name: name ?? mount ?? null,
-      mount: mount ?? null,
-      fs: fs ?? null,
-      capacityBytes: capacityBytes ?? null,
-      freeBytes: freeBytes ?? null,
-      interface: interfaceType ?? null,
-      serial: serial ?? null,
-      origin,
-    })
-  }
-
-  const direct = inventory["disks"]
-  if (Array.isArray(direct)) {
-    direct.forEach((item) => push(item, "inventory.disks"))
-  } else if (direct) {
-    push(direct, "inventory.disks")
-  }
-
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  if (windows) {
-    const logical = windows["logicalDisks"] ?? windows["LogicalDisks"] ?? windows["volumes"] ?? windows["Volumes"]
-    if (Array.isArray(logical)) {
-      logical.forEach((item) => push(item, "extended.windows.logicalDisks"))
-    } else if (logical) {
-      push(logical, "extended.windows.logicalDisks")
-    }
-  }
-
-  const linux = pickRecord(extended, ["linux", "Linux"])
-  if (linux) {
-    const lsblk = linux["lsblk"]
-    if (Array.isArray(lsblk)) {
-      lsblk.forEach((item) => push(item, "extended.linux.lsblk"))
-    } else if (lsblk) {
-      push(lsblk, "extended.linux.lsblk")
-    }
-  }
-
-  const macos = pickRecord(extended, ["macos", "MacOS", "macOS"])
-  if (macos) {
-    const volumes = macos["volumes"]
-    if (Array.isArray(volumes)) {
-      volumes.forEach((item) => push(item, "extended.macos.volumes"))
-    } else if (volumes) {
-      push(volumes, "extended.macos.volumes")
-    }
-  }
-
-  const dedup = new Map<string, PartitionEntry>()
-  entries.forEach((entry) => {
-    const key = [
-      entry.hostname.toLowerCase(),
-      (entry.name ?? "").toLowerCase(),
-      (entry.mount ?? "").toLowerCase(),
-      (entry.fs ?? "").toLowerCase(),
-    ].join("|")
-    if (!dedup.has(key)) {
-      dedup.set(key, entry)
-    }
-  })
-  return Array.from(dedup.values())
-}
-
-type PhysicalDiskEntry = {
-  hostname: string
-  model: string | null
-  sizeBytes: number | null
-  interface: string | null
-  mediaType: string | null
-  serial: string | null
-  origin: string
-}
-
-function extractPhysicalDiskEntries(hostname: string, inventory: Record<string, unknown> | null): PhysicalDiskEntry[] {
-  const entries: PhysicalDiskEntry[] = []
-  if (!inventory) return entries
-
-  const push = (value: unknown, origin: string) => {
-    const record = toRecord(value)
-    if (!record) return
-    const model = pickString(record, ["Model", "model", "Caption", "DeviceID"])
-    const serial =
-      pickString(record, ["SerialNumber", "serialNumber", "Serial"]) ?? pickString(record, ["DeviceID", "deviceId"])
-    const interfaceType = pickString(record, ["InterfaceType", "interfaceType", "BusType"])
-    const mediaType = pickString(record, ["MediaType", "mediaType", "Media"]) ?? pickString(record, ["Type", "type"])
-    const sizeBytes =
-      parseBytesLike(record["Size"]) ??
-      parseBytesLike(record["sizeBytes"]) ??
-      parseBytesLike(record["TotalSize"]) ??
-      parseBytesLike(record["Capacity"])
-    entries.push({
-      hostname,
-      model: model ?? null,
-      sizeBytes: sizeBytes ?? null,
-      interface: interfaceType ?? null,
-      mediaType: mediaType ?? null,
-      serial: serial ?? null,
-      origin,
-    })
-  }
-
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  if (windows) {
-    const disks = windows["disks"] ?? windows["Disks"]
-    if (Array.isArray(disks)) {
-      disks.forEach((item) => push(item, "extended.windows.disks"))
-    } else if (disks) {
-      push(disks, "extended.windows.disks")
-    }
-    const drives = windows["diskDrives"] ?? windows["DiskDrives"]
-    if (Array.isArray(drives)) {
-      drives.forEach((item) => push(item, "extended.windows.diskDrives"))
-    } else if (drives) {
-      push(drives, "extended.windows.diskDrives")
-    }
-  }
-
-  const hardware = pickRecord(inventory, ["hardware", "Hardware"])
-  const storage = pickArray(hardware, ["storage", "Storage"])
-  storage.forEach((item) => push(item, "inventory.hardware.storage"))
-
-  const linux = pickRecord(extended, ["linux", "Linux"])
-  if (linux) {
-    const disks = linux["disks"]
-    if (Array.isArray(disks)) {
-      disks.forEach((item) => push(item, "extended.linux.disks"))
-    } else if (disks) {
-      push(disks, "extended.linux.disks")
-    }
-  }
-
-  const dedup = new Map<string, PhysicalDiskEntry>()
-  entries.forEach((entry) => {
-    const key = [
-      entry.hostname.toLowerCase(),
-      (entry.serial ?? "").toLowerCase(),
-      (entry.model ?? "").toLowerCase(),
-    ].join("|")
-    if (!dedup.has(key)) {
-      dedup.set(key, entry)
-    }
-  })
-  return Array.from(dedup.values())
-}
-
-type NetworkEntry = { hostname: string; name: string | null; mac: string | null; address: string | null; origin: string }
-
-function extractNetworkEntries(hostname: string, inventory: Record<string, unknown> | null): NetworkEntry[] {
-  const entries: NetworkEntry[] = []
-  if (!inventory) return entries
-
-  const push = (value: unknown, origin: string, nameHint?: string) => {
-    const record = toRecord(value)
-    if (!record) return
-    const mac =
-      pickString(record, ["mac", "MAC", "MacAddress", "MACAddress", "addressMac"]) ??
-      (Array.isArray(record["MACAddress"]) ? record["MACAddress"][0] : null)
-    const ipValue =
-      pickString(record, ["ip", "IP", "address", "Address", "ipv4", "IPv4"]) ??
-      (Array.isArray(record["IPAddress"])
-        ? (record["IPAddress"] as unknown[]).map((addr) => ensureString(addr)).filter(Boolean)?.[0] ?? null
-        : null)
-    const name =
-      pickString(record, ["name", "Name", "Interface", "InterfaceDescription", "AdapterName"]) ??
-      nameHint ??
-      null
-    entries.push({
-      hostname,
-      name,
-      mac: mac ?? null,
-      address: ipValue ?? null,
-      origin,
-    })
-  }
-
-  const network = inventory["network"]
-  if (Array.isArray(network)) {
-    network.forEach((item) => push(item, "inventory.network"))
-  } else if (network && typeof network === "object") {
-    push(network, "inventory.network.summary")
-    const macAddresses = (network as Record<string, unknown>)["macAddresses"]
-    if (Array.isArray(macAddresses)) {
-      macAddresses
-        .map((addr) => ensureString(addr))
-        .filter(Boolean)
-        .forEach((addr) =>
-          entries.push({
-            hostname,
-            name: null,
-            mac: addr ?? null,
-            address: null,
-            origin: "inventory.network.macAddresses",
-          }),
-        )
-    }
-  }
-
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  if (windows) {
-    const adapters = windows["networkAdapters"] ?? windows["NetworkAdapters"] ?? windows["networkInterfaces"]
-    if (Array.isArray(adapters)) {
-      adapters.forEach((adapter) => push(adapter, "extended.windows.networkAdapters"))
-    } else if (adapters) {
-      push(adapters, "extended.windows.networkAdapters")
-    }
-  }
-
-  const linux = pickRecord(extended, ["linux", "Linux"])
-  if (linux) {
-    const interfaces = linux["networkInterfaces"]
-    if (Array.isArray(interfaces)) {
-      interfaces.forEach((iface) => push(iface, "extended.linux.networkInterfaces"))
-    } else if (interfaces) {
-      push(interfaces, "extended.linux.networkInterfaces")
-    }
-  }
-
-  const dedup = new Map<string, NetworkEntry>()
-  entries.forEach((entry) => {
-    const key = [
-      entry.hostname.toLowerCase(),
-      (entry.name ?? "").toLowerCase(),
-      (entry.mac ?? "").toLowerCase(),
-      (entry.address ?? "").toLowerCase(),
-      entry.origin,
-    ].join("|")
-    if (!dedup.has(key)) {
-      dedup.set(key, entry)
-    }
-  })
-  return Array.from(dedup.values())
-}
-
-type ServiceEntry = { hostname: string; name: string | null; displayName: string | null; status: string | null; origin: string }
-
-function extractServiceEntries(hostname: string, inventory: Record<string, unknown> | null): ServiceEntry[] {
-  const entries: ServiceEntry[] = []
-  if (!inventory) return entries
-
-  const push = (value: unknown, origin: string) => {
-    const record = toRecord(value)
-    if (!record) return
-    const name = pickString(record, ["Name", "name", "ServiceName", "serviceName"])
-    const displayName = pickString(record, ["DisplayName", "displayName", "Description"])
-    const status = pickString(record, ["Status", "status", "State", "state"])
-    if (!name && !displayName) return
-    entries.push({
-      hostname,
-      name: name ?? displayName ?? null,
-      displayName: displayName ?? null,
-      status: status ?? null,
-      origin,
-    })
-  }
-
-  const direct = inventory["services"]
-  if (Array.isArray(direct)) {
-    direct.forEach((svc) => push(svc, "inventory.services"))
-  } else if (direct) {
-    push(direct, "inventory.services")
-  }
-
-  const extended = pickRecord(inventory, ["extended", "Extended"])
-  const windows = pickRecord(extended, ["windows", "Windows"])
-  if (windows) {
-    const services = windows["services"] ?? windows["Services"]
-    if (Array.isArray(services)) {
-      services.forEach((svc) => push(svc, "extended.windows.services"))
-    } else if (services) {
-      push(services, "extended.windows.services")
-    }
-  }
-
-  const linux = pickRecord(extended, ["linux", "Linux"])
-  if (linux) {
-    const services = linux["services"]
-    if (Array.isArray(services)) {
-      services.forEach((svc) => push(svc, "extended.linux.services"))
-    } else if (services) {
-      push(services, "extended.linux.services")
-    }
-  }
-
-  const dedup = new Map<string, ServiceEntry>()
-  entries.forEach((entry) => {
-    const key = [
-      entry.hostname.toLowerCase(),
-      (entry.name ?? "").toLowerCase(),
-      (entry.displayName ?? "").toLowerCase(),
-    ].join("|")
-    if (!dedup.has(key)) dedup.set(key, entry)
-  })
-  return Array.from(dedup.values())
-}
-
-function deriveMachineMetrics(
-  machine: MachineInventoryRecord,
-  inventory: Record<string, unknown> | null,
-): WorksheetRow | null {
-  const metricsRecord = toRecord(machine.metrics ?? null)
-  if (!metricsRecord) return null
-
-  const capturedAt =
-    parseDateish(metricsRecord["capturedAt"]) ??
-    parseDateish(metricsRecord["collectedAt"]) ??
-    parseDateish(metricsRecord["timestamp"]) ??
-    null
-
-  const cpuPercentRaw = Number(
-    metricsRecord["cpuUsagePercent"] ??
-      metricsRecord["cpuUsage"] ??
-      metricsRecord["cpu_percent"] ??
-      metricsRecord["cpu"],
-  )
-  const cpuPercent = Number.isFinite(cpuPercentRaw) ? clampPercent(cpuPercentRaw) : NaN
-
-  const memoryTotalCandidates = [
-    metricsRecord["memoryTotalBytes"],
-    metricsRecord["memory_total"],
-    metricsRecord["memory"],
-    metricsRecord["memoryTotal"],
-  ]
-    .map(parseBytesLike)
-    .filter((value): value is number => value !== null)
-  const hardware = extractHardware(inventory)
-  if (hardware.memoryBytes && !memoryTotalCandidates.includes(hardware.memoryBytes)) {
-    memoryTotalCandidates.push(hardware.memoryBytes)
-  }
-  const memoryTotalBytes = memoryTotalCandidates.find((value) => Number.isFinite(value)) ?? null
-
-  const memoryUsedCandidates = [
-    metricsRecord["memoryUsedBytes"],
-    metricsRecord["memory_used"],
-    metricsRecord["memoryUsed"],
-    metricsRecord["memoryBytesUsed"],
-  ]
-    .map(parseBytesLike)
-    .filter((value): value is number => value !== null)
-  const memoryUsedBytes = memoryUsedCandidates.find((value) => Number.isFinite(value)) ?? null
-
-  const memoryPercentCandidates = [
-    metricsRecord["memoryUsedPercent"],
-    metricsRecord["memory_percent"],
-    metricsRecord["memoryPercent"],
-  ]
-    .map((value) => (typeof value === "number" ? clampPercent(value) : NaN))
-    .filter((value) => Number.isFinite(value))
-  let memoryPercent = memoryPercentCandidates[0] ?? NaN
-
-  let resolvedMemoryUsed = memoryUsedBytes
-  if ((resolvedMemoryUsed === null || Number.isNaN(resolvedMemoryUsed)) && memoryTotalBytes && Number.isFinite(memoryPercent)) {
-    resolvedMemoryUsed = (memoryPercent / 100) * memoryTotalBytes
-  } else if (resolvedMemoryUsed !== null && memoryTotalBytes) {
-    memoryPercent = clampPercent((resolvedMemoryUsed / memoryTotalBytes) * 100)
-  }
-
-  const partitions = extractPartitionEntries(machine.hostname, inventory)
-  let diskTotal = 0
-  let diskFree = 0
-  partitions.forEach((partition) => {
-    if (partition.capacityBytes) {
-      diskTotal += partition.capacityBytes
-    }
-    if (partition.freeBytes) {
-      diskFree += partition.freeBytes
-    }
-  })
-  const diskUsed = diskTotal > 0 ? Math.max(0, diskTotal - diskFree) : null
-  const diskPercentCandidates = [
-    diskTotal > 0 ? clampPercent((diskUsed ?? 0) / diskTotal * 100) : NaN,
-    Number(metricsRecord["diskUsagePercent"]),
-    Number(metricsRecord["diskUsedPercent"]),
-    Number(metricsRecord["diskUsage"]),
-  ].filter((value) => Number.isFinite(value))
-  const diskPercent = diskPercentCandidates[0] ?? NaN
-
-  const gpuPercentCandidates = [
-    Number(metricsRecord["gpuUsagePercent"]),
-    Number(metricsRecord["gpuUsage"]),
-    Number(metricsRecord["gpu_percent"]),
-    Number(metricsRecord["gpu"]),
-  ].filter((value) => Number.isFinite(value))
-  const gpuPercent = gpuPercentCandidates[0] ?? NaN
-
-  if (
-    Number.isNaN(cpuPercent) &&
-    resolvedMemoryUsed === null &&
-    memoryTotalBytes === null &&
-    Number.isNaN(memoryPercent) &&
-    diskUsed === null &&
-    diskTotal === 0 &&
-    Number.isNaN(gpuPercent)
-  ) {
-    return null
-  }
-
-  return [
-    machine.hostname,
-    capturedAt ? formatDateTime(capturedAt) ?? "—" : "—",
-    Number.isNaN(cpuPercent) ? "—" : `${cpuPercent.toFixed(0)}%`,
-    formatBytesValue(resolvedMemoryUsed),
-    formatBytesValue(memoryTotalBytes),
-    Number.isNaN(memoryPercent) ? "—" : `${memoryPercent.toFixed(0)}%`,
-    formatBytesValue(diskUsed),
-    formatBytesValue(diskTotal || null),
-    Number.isNaN(diskPercent) ? "—" : `${diskPercent.toFixed(0)}%`,
-    Number.isNaN(gpuPercent) ? "—" : `${gpuPercent.toFixed(0)}%`,
-  ]
-}
diff --git a/src/server/machines/token-errors.ts b/src/server/machines/token-errors.ts
deleted file mode 100644
index a7d966b..0000000
--- a/src/server/machines/token-errors.ts
+++ /dev/null
@@ -1,43 +0,0 @@
-type MachineTokenErrorKind = "invalid" | "expired" | "revoked"
-
-type MachineTokenErrorMatch = {
-  match: string
-  kind: MachineTokenErrorKind
-}
-
-const MACHINE_TOKEN_ERROR_MATCHES: MachineTokenErrorMatch[] = [
-  { match: "Token de dispositivo inválido", kind: "invalid" },
-  { match: "Token de dispositivo invalido", kind: "invalid" },
-  { match: "Token de dispositivo expirado", kind: "expired" },
-  { match: "Token de dispositivo revogado", kind: "revoked" },
-  { match: "Token de maquina invalido ou revogado", kind: "revoked" },
-  { match: "Token de máquina inválido", kind: "invalid" },
-  { match: "Token de maquina invalido", kind: "invalid" },
-  { match: "Token de máquina expirado", kind: "expired" },
-  { match: "Token de maquina expirado", kind: "expired" },
-  { match: "Token de máquina revogado", kind: "revoked" },
-  { match: "Token de maquina revogado", kind: "revoked" },
-]
-
-export type MachineTokenErrorInfo = {
-  kind: MachineTokenErrorKind
-  message: string
-  status: number
-  code: string
-}
-
-export function resolveMachineTokenError(error: unknown): MachineTokenErrorInfo | null {
-  const message = error instanceof Error ? error.message : String(error)
-  const match = MACHINE_TOKEN_ERROR_MATCHES.find((entry) => message.includes(entry.match))
-  if (!match) {
-    return null
-  }
-
-  const status = match.kind === "revoked" ? 403 : 401
-  return {
-    kind: match.kind,
-    message: match.match,
-    status,
-    code: `machine_token_${match.kind}`,
-  }
-}
diff --git a/src/server/notification/index.ts b/src/server/notification/index.ts
deleted file mode 100644
index ee13ca0..0000000
--- a/src/server/notification/index.ts
+++ /dev/null
@@ -1,33 +0,0 @@
-/**
- * Módulo de Notificações
- * Sistema de Chamados Raven
- */
-
-// Serviço de Notificações
-export {
-  notifyTicketCreated,
-  notifyTicketAssigned,
-  notifyTicketResolved,
-  notifyTicketStatusChanged,
-  notifyPublicComment,
-  notifyRequesterResponse,
-  notifyPasswordReset,
-  notifyEmailVerification,
-  notifyUserInvite,
-  notifyNewLogin,
-  notifySlaAtRisk,
-  notifySlaBreached,
-} from "./notification-service"
-
-// Serviço de Tokens
-export {
-  generateAccessToken,
-  validateAccessToken,
-  markTokenAsUsed,
-  invalidateTicketTokens,
-  invalidateUserTokens,
-  cleanupExpiredTokens,
-  hasScope,
-  type GenerateTokenOptions,
-  type ValidatedToken,
-} from "./token-service"
diff --git a/src/server/notification/notification-service.ts b/src/server/notification/notification-service.ts
deleted file mode 100644
index d2f8b26..0000000
--- a/src/server/notification/notification-service.ts
+++ /dev/null
@@ -1,635 +0,0 @@
-/**
- * Serviço de Notificações
- * Orquestrador de notificações por e-mail
- * Sistema de Chamados Raven
- */
-
-import { prisma } from "@/lib/prisma"
-import { sendEmail, type NotificationType } from "../email"
-import { generateAccessToken } from "./token-service"
-
-// ============================================
-// Tipos
-// ============================================
-
-interface TicketData {
-  id: string
-  tenantId: string
-  reference: number
-  subject: string
-  status: string
-  priority: string
-  createdAt: Date
-  resolvedAt?: Date | null
-  requester: {
-    id: string
-    name: string
-    email: string
-    role: string
-  }
-  assignee?: {
-    id: string
-    name: string
-    email: string
-    role: string
-  } | null
-  company?: {
-    id: string
-    name: string
-  } | null
-}
-
-interface CommentData {
-  id: string
-  body: string
-  visibility: string
-  createdAt: Date
-  author: {
-    id: string
-    name: string
-    email: string
-    role: string
-  }
-}
-
-// ============================================
-// Helpers
-// ============================================
-
-const APP_URL = process.env.NEXT_PUBLIC_APP_URL ?? "https://tickets.esdrasrenan.com.br"
-
-function getTicketViewUrl(ticketId: string, token?: string): string {
-  if (token) {
-    return `${APP_URL}/ticket-view/${token}`
-  }
-  return `${APP_URL}/portal/tickets/${ticketId}`
-}
-
-function getRateUrl(token: string): string {
-  return `${APP_URL}/rate/${token}`
-}
-
-async function shouldSendNotification(
-  userId: string,
-  notificationType: NotificationType,
-  tenantId: string
-): Promise<boolean> {
-  try {
-    const prefs = await prisma.notificationPreferences.findUnique({
-      where: { userId },
-    })
-
-    // Se não tem preferências, usa os defaults
-    if (!prefs) return true
-
-    // Se e-mail está desabilitado globalmente
-    if (!prefs.emailEnabled) return false
-
-    // Verifica preferências por tipo
-    const typePrefs = prefs.typePreferences as Record<string, boolean>
-    if (typePrefs && notificationType in typePrefs) {
-      return typePrefs[notificationType] !== false
-    }
-
-    return true
-  } catch {
-    // Em caso de erro, envia a notificação
-    return true
-  }
-}
-
-// ============================================
-// Notificações de Ciclo de Vida
-// ============================================
-
-/**
- * Notificação de abertura de chamado
- * Enviada para: Solicitante
- */
-export async function notifyTicketCreated(ticket: TicketData): Promise<void> {
-  const { requester } = ticket
-
-  // Gera token de acesso para visualização
-  const accessToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: requester.id,
-    scope: "view",
-    expiresInDays: 7,
-  })
-
-  const viewUrl = getTicketViewUrl(ticket.id, accessToken)
-
-  await sendEmail({
-    to: {
-      email: requester.email,
-      name: requester.name,
-      userId: requester.id,
-      role: requester.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-    },
-    subject: `[#${ticket.reference}] Chamado Aberto - ${ticket.subject}`,
-    template: "ticket_created",
-    data: {
-      reference: ticket.reference,
-      subject: ticket.subject,
-      status: ticket.status,
-      priority: ticket.priority,
-      createdAt: ticket.createdAt.toISOString(),
-      viewUrl,
-    },
-    notificationType: "ticket_created",
-    tenantId: ticket.tenantId,
-  })
-}
-
-/**
- * Notificação de atribuição de chamado
- * Enviada para: Solicitante e Agente atribuído
- */
-export async function notifyTicketAssigned(ticket: TicketData): Promise<void> {
-  if (!ticket.assignee) return
-
-  const { requester, assignee } = ticket
-
-  // Gera tokens de acesso
-  const requesterToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: requester.id,
-    scope: "view",
-    expiresInDays: 7,
-  })
-
-  const assigneeToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: assignee.id,
-    scope: "interact",
-    expiresInDays: 7,
-  })
-
-  // Notifica o solicitante
-  if (await shouldSendNotification(requester.id, "ticket_assigned", ticket.tenantId)) {
-    await sendEmail({
-      to: {
-        email: requester.email,
-        name: requester.name,
-        userId: requester.id,
-        role: requester.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-      },
-      subject: `[#${ticket.reference}] Agente Atribuído - ${ticket.subject}`,
-      template: "ticket_assigned",
-      data: {
-        reference: ticket.reference,
-        subject: ticket.subject,
-        status: ticket.status,
-        priority: ticket.priority,
-        requesterName: requester.name,
-        assigneeName: assignee.name,
-        isForRequester: true,
-        viewUrl: getTicketViewUrl(ticket.id, requesterToken),
-      },
-      notificationType: "ticket_assigned",
-      tenantId: ticket.tenantId,
-    })
-  }
-
-  // Notifica o agente atribuído
-  if (await shouldSendNotification(assignee.id, "ticket_assigned", ticket.tenantId)) {
-    await sendEmail({
-      to: {
-        email: assignee.email,
-        name: assignee.name,
-        userId: assignee.id,
-        role: assignee.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-      },
-      subject: `[#${ticket.reference}] Novo Chamado Atribuído - ${ticket.subject}`,
-      template: "ticket_assigned",
-      data: {
-        reference: ticket.reference,
-        subject: ticket.subject,
-        status: ticket.status,
-        priority: ticket.priority,
-        requesterName: requester.name,
-        assigneeName: assignee.name,
-        isForRequester: false,
-        viewUrl: getTicketViewUrl(ticket.id, assigneeToken),
-      },
-      notificationType: "ticket_assigned",
-      tenantId: ticket.tenantId,
-    })
-  }
-}
-
-/**
- * Notificação de resolução de chamado
- * Enviada para: Solicitante (com link de avaliação)
- */
-export async function notifyTicketResolved(
-  ticket: TicketData,
-  resolutionSummary?: string
-): Promise<void> {
-  const { requester, assignee } = ticket
-
-  // Gera token de acesso para avaliação
-  const rateToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: requester.id,
-    scope: "rate",
-    expiresInDays: 30, // 30 dias para avaliar
-  })
-
-  const viewToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: requester.id,
-    scope: "view",
-    expiresInDays: 7,
-  })
-
-  await sendEmail({
-    to: {
-      email: requester.email,
-      name: requester.name,
-      userId: requester.id,
-      role: requester.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-    },
-    subject: `[#${ticket.reference}] Chamado Resolvido - ${ticket.subject}`,
-    template: "ticket_resolved",
-    data: {
-      reference: ticket.reference,
-      subject: ticket.subject,
-      assigneeName: assignee?.name ?? "Equipe de Suporte",
-      resolutionSummary,
-      viewUrl: getTicketViewUrl(ticket.id, viewToken),
-      rateUrl: getRateUrl(rateToken),
-    },
-    notificationType: "ticket_resolved",
-    tenantId: ticket.tenantId,
-  })
-}
-
-/**
- * Notificação de mudança de status
- * Enviada para: Solicitante
- */
-export async function notifyTicketStatusChanged(
-  ticket: TicketData,
-  oldStatus: string,
-  newStatus: string
-): Promise<void> {
-  const { requester } = ticket
-
-  if (!(await shouldSendNotification(requester.id, "ticket_status_changed", ticket.tenantId))) {
-    return
-  }
-
-  const accessToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: requester.id,
-    scope: "view",
-    expiresInDays: 7,
-  })
-
-  await sendEmail({
-    to: {
-      email: requester.email,
-      name: requester.name,
-      userId: requester.id,
-      role: requester.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-    },
-    subject: `[#${ticket.reference}] Status Atualizado - ${ticket.subject}`,
-    template: "ticket_status",
-    data: {
-      reference: ticket.reference,
-      subject: ticket.subject,
-      oldStatus,
-      newStatus,
-      viewUrl: getTicketViewUrl(ticket.id, accessToken),
-    },
-    notificationType: "ticket_status_changed",
-    tenantId: ticket.tenantId,
-  })
-}
-
-/**
- * Notificação de novo comentário público
- * Enviada para: Solicitante (quando agente comenta)
- */
-export async function notifyPublicComment(
-  ticket: TicketData,
-  comment: CommentData
-): Promise<void> {
-  // Só notifica comentários públicos
-  if (comment.visibility !== "PUBLIC") return
-
-  // Não notifica se o autor é o próprio solicitante
-  if (comment.author.id === ticket.requester.id) return
-
-  const { requester } = ticket
-
-  if (!(await shouldSendNotification(requester.id, "comment_public", ticket.tenantId))) {
-    return
-  }
-
-  const accessToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: requester.id,
-    scope: "view",
-    expiresInDays: 7,
-  })
-
-  await sendEmail({
-    to: {
-      email: requester.email,
-      name: requester.name,
-      userId: requester.id,
-      role: requester.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-    },
-    subject: `[#${ticket.reference}] Nova Atualização - ${ticket.subject}`,
-    template: "ticket_comment",
-    data: {
-      reference: ticket.reference,
-      subject: ticket.subject,
-      authorName: comment.author.name,
-      commentBody: comment.body,
-      commentedAt: comment.createdAt.toISOString(),
-      viewUrl: getTicketViewUrl(ticket.id, accessToken),
-    },
-    notificationType: "comment_public",
-    tenantId: ticket.tenantId,
-  })
-}
-
-/**
- * Notificação de resposta do solicitante
- * Enviada para: Agente atribuído
- */
-export async function notifyRequesterResponse(
-  ticket: TicketData,
-  comment: CommentData
-): Promise<void> {
-  // Só notifica se tem agente atribuído
-  if (!ticket.assignee) return
-
-  // Só notifica se o autor é o solicitante
-  if (comment.author.id !== ticket.requester.id) return
-
-  const { assignee } = ticket
-
-  if (!(await shouldSendNotification(assignee.id, "comment_response", ticket.tenantId))) {
-    return
-  }
-
-  const accessToken = await generateAccessToken({
-    tenantId: ticket.tenantId,
-    ticketId: ticket.id,
-    userId: assignee.id,
-    scope: "interact",
-    expiresInDays: 7,
-  })
-
-  await sendEmail({
-    to: {
-      email: assignee.email,
-      name: assignee.name,
-      userId: assignee.id,
-      role: assignee.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-    },
-    subject: `[#${ticket.reference}] Resposta do Solicitante - ${ticket.subject}`,
-    template: "ticket_comment",
-    data: {
-      reference: ticket.reference,
-      subject: ticket.subject,
-      authorName: comment.author.name,
-      commentBody: comment.body,
-      commentedAt: comment.createdAt.toISOString(),
-      viewUrl: getTicketViewUrl(ticket.id, accessToken),
-    },
-    notificationType: "comment_response",
-    tenantId: ticket.tenantId,
-  })
-}
-
-// ============================================
-// Notificações de Autenticação
-// ============================================
-
-/**
- * Notificação de reset de senha
- */
-export async function notifyPasswordReset(
-  email: string,
-  name: string,
-  resetUrl: string
-): Promise<void> {
-  await sendEmail({
-    to: { email, name },
-    subject: "Redefinição de Senha - Sistema de Chamados Raven",
-    template: "password_reset",
-    data: { resetUrl },
-    notificationType: "security_password_reset",
-    skipPreferenceCheck: true,
-  })
-}
-
-/**
- * Notificação de verificação de e-mail
- */
-export async function notifyEmailVerification(
-  email: string,
-  name: string,
-  verifyUrl: string
-): Promise<void> {
-  await sendEmail({
-    to: { email, name },
-    subject: "Confirme seu E-mail - Sistema de Chamados Raven",
-    template: "email_verify",
-    data: { verifyUrl },
-    notificationType: "security_email_verify",
-    skipPreferenceCheck: true,
-  })
-}
-
-/**
- * Notificação de convite de usuário
- */
-export async function notifyUserInvite(
-  email: string,
-  name: string | null,
-  inviterName: string,
-  roleName: string,
-  companyName: string | null,
-  inviteUrl: string
-): Promise<void> {
-  await sendEmail({
-    to: { email, name: name ?? undefined },
-    subject: "Você foi convidado! - Sistema de Chamados Raven",
-    template: "invite",
-    data: {
-      inviterName,
-      roleName,
-      companyName,
-      inviteUrl,
-    },
-    notificationType: "security_invite",
-    skipPreferenceCheck: true,
-  })
-}
-
-/**
- * Notificação de novo login
- */
-export async function notifyNewLogin(
-  userId: string,
-  email: string,
-  name: string,
-  loginAt: Date,
-  userAgent: string,
-  ipAddress: string,
-  tenantId: string
-): Promise<void> {
-  if (!(await shouldSendNotification(userId, "security_new_login", tenantId))) {
-    return
-  }
-
-  await sendEmail({
-    to: { email, name, userId },
-    subject: "Novo Acesso Detectado - Sistema de Chamados Raven",
-    template: "new_login",
-    data: {
-      loginAt: loginAt.toISOString(),
-      userAgent,
-      ipAddress,
-    },
-    notificationType: "security_new_login",
-    tenantId,
-  })
-}
-
-// ============================================
-// Notificações de SLA
-// ============================================
-
-/**
- * Notificação de SLA em risco
- * Enviada para: Agente atribuído e supervisor
- */
-export async function notifySlaAtRisk(
-  ticket: TicketData,
-  dueAt: Date,
-  timeRemaining: string
-): Promise<void> {
-  const recipients: Array<{ email: string; name: string; userId: string; role: string }> = []
-
-  // Adiciona o agente atribuído
-  if (ticket.assignee) {
-    if (await shouldSendNotification(ticket.assignee.id, "sla_at_risk", ticket.tenantId)) {
-      recipients.push({
-        email: ticket.assignee.email,
-        name: ticket.assignee.name,
-        userId: ticket.assignee.id,
-        role: ticket.assignee.role,
-      })
-    }
-  }
-
-  if (recipients.length === 0) return
-
-  for (const recipient of recipients) {
-    const accessToken = await generateAccessToken({
-      tenantId: ticket.tenantId,
-      ticketId: ticket.id,
-      userId: recipient.userId,
-      scope: "interact",
-      expiresInDays: 7,
-    })
-
-    await sendEmail({
-      to: {
-        email: recipient.email,
-        name: recipient.name,
-        userId: recipient.userId,
-        role: recipient.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-      },
-      subject: `[ATENÇÃO] SLA em Risco - #${ticket.reference} ${ticket.subject}`,
-      template: "sla_warning",
-      data: {
-        reference: ticket.reference,
-        subject: ticket.subject,
-        status: ticket.status,
-        priority: ticket.priority,
-        requesterName: ticket.requester.name,
-        assigneeName: ticket.assignee?.name,
-        dueAt: dueAt.toISOString(),
-        timeRemaining,
-        viewUrl: getTicketViewUrl(ticket.id, accessToken),
-      },
-      notificationType: "sla_at_risk",
-      tenantId: ticket.tenantId,
-    })
-  }
-}
-
-/**
- * Notificação de SLA violado
- * Enviada para: Agente atribuído e administradores
- */
-export async function notifySlaBreached(
-  ticket: TicketData,
-  dueAt: Date,
-  timeExceeded: string
-): Promise<void> {
-  const recipients: Array<{ email: string; name: string; userId: string; role: string }> = []
-
-  // Adiciona o agente atribuído
-  if (ticket.assignee) {
-    if (await shouldSendNotification(ticket.assignee.id, "sla_breached", ticket.tenantId)) {
-      recipients.push({
-        email: ticket.assignee.email,
-        name: ticket.assignee.name,
-        userId: ticket.assignee.id,
-        role: ticket.assignee.role,
-      })
-    }
-  }
-
-  if (recipients.length === 0) return
-
-  for (const recipient of recipients) {
-    const accessToken = await generateAccessToken({
-      tenantId: ticket.tenantId,
-      ticketId: ticket.id,
-      userId: recipient.userId,
-      scope: "interact",
-      expiresInDays: 7,
-    })
-
-    await sendEmail({
-      to: {
-        email: recipient.email,
-        name: recipient.name,
-        userId: recipient.userId,
-        role: recipient.role as "ADMIN" | "MANAGER" | "AGENT" | "COLLABORATOR",
-      },
-      subject: `[URGENTE] SLA Violado - #${ticket.reference} ${ticket.subject}`,
-      template: "sla_breached",
-      data: {
-        reference: ticket.reference,
-        subject: ticket.subject,
-        status: ticket.status,
-        priority: ticket.priority,
-        requesterName: ticket.requester.name,
-        assigneeName: ticket.assignee?.name,
-        dueAt: dueAt.toISOString(),
-        timeExceeded,
-        viewUrl: getTicketViewUrl(ticket.id, accessToken),
-      },
-      notificationType: "sla_breached",
-      tenantId: ticket.tenantId,
-    })
-  }
-}
diff --git a/src/server/notification/token-service.ts b/src/server/notification/token-service.ts
deleted file mode 100644
index b216247..0000000
--- a/src/server/notification/token-service.ts
+++ /dev/null
@@ -1,171 +0,0 @@
-/**
- * Serviço de Tokens de Acesso
- * Gera e valida tokens para acesso direto aos chamados
- * Sistema de Chamados Raven
- */
-
-import { prisma } from "@/lib/prisma"
-import { randomBytes } from "crypto"
-
-// ============================================
-// Tipos
-// ============================================
-
-export interface GenerateTokenOptions {
-  tenantId: string
-  ticketId: string
-  userId: string
-  machineId?: string
-  scope: "view" | "interact" | "rate"
-  expiresInDays?: number
-}
-
-export interface ValidatedToken {
-  id: string
-  tenantId: string
-  ticketId: string
-  userId: string
-  machineId: string | null
-  scope: string
-  expiresAt: Date
-  usedAt: Date | null
-  createdAt: Date
-}
-
-// ============================================
-// Geração de Token
-// ============================================
-
-/**
- * Gera um token seguro de acesso ao chamado
- */
-export async function generateAccessToken(options: GenerateTokenOptions): Promise<string> {
-  const {
-    tenantId,
-    ticketId,
-    userId,
-    machineId,
-    scope,
-    expiresInDays = 7,
-  } = options
-
-  // Gera um token aleatório de 32 bytes (64 caracteres hex)
-  const token = randomBytes(32).toString("hex")
-
-  // Calcula a data de expiração
-  const expiresAt = new Date()
-  expiresAt.setDate(expiresAt.getDate() + expiresInDays)
-
-  // Salva o token no banco
-  await prisma.ticketAccessToken.create({
-    data: {
-      tenantId,
-      token,
-      ticketId,
-      userId,
-      machineId,
-      scope,
-      expiresAt,
-    },
-  })
-
-  return token
-}
-
-/**
- * Valida um token de acesso
- */
-export async function validateAccessToken(token: string): Promise<ValidatedToken | null> {
-  const tokenRecord = await prisma.ticketAccessToken.findUnique({
-    where: { token },
-  })
-
-  if (!tokenRecord) {
-    return null
-  }
-
-  // Verifica se o token expirou
-  if (tokenRecord.expiresAt < new Date()) {
-    return null
-  }
-
-  return {
-    id: tokenRecord.id,
-    tenantId: tokenRecord.tenantId,
-    ticketId: tokenRecord.ticketId,
-    userId: tokenRecord.userId,
-    machineId: tokenRecord.machineId,
-    scope: tokenRecord.scope,
-    expiresAt: tokenRecord.expiresAt,
-    usedAt: tokenRecord.usedAt,
-    createdAt: tokenRecord.createdAt,
-  }
-}
-
-/**
- * Marca um token como usado
- */
-export async function markTokenAsUsed(token: string): Promise<void> {
-  await prisma.ticketAccessToken.update({
-    where: { token },
-    data: { usedAt: new Date() },
-  })
-}
-
-/**
- * Invalida todos os tokens de um chamado
- */
-export async function invalidateTicketTokens(ticketId: string): Promise<void> {
-  await prisma.ticketAccessToken.updateMany({
-    where: { ticketId },
-    data: { expiresAt: new Date() },
-  })
-}
-
-/**
- * Invalida todos os tokens de um usuário
- */
-export async function invalidateUserTokens(userId: string): Promise<void> {
-  await prisma.ticketAccessToken.updateMany({
-    where: { userId },
-    data: { expiresAt: new Date() },
-  })
-}
-
-/**
- * Limpa tokens expirados (pode ser chamado periodicamente)
- */
-export async function cleanupExpiredTokens(): Promise<number> {
-  const result = await prisma.ticketAccessToken.deleteMany({
-    where: {
-      expiresAt: {
-        lt: new Date(),
-      },
-    },
-  })
-
-  return result.count
-}
-
-/**
- * Verifica se um token tem o escopo necessário
- */
-export function hasScope(tokenScope: string, requiredScope: "view" | "interact" | "rate"): boolean {
-  const scopeHierarchy: Record<string, number> = {
-    view: 1,
-    interact: 2,
-    rate: 3,
-  }
-
-  const tokenLevel = scopeHierarchy[tokenScope] ?? 0
-  const requiredLevel = scopeHierarchy[requiredScope] ?? 0
-
-  // rate é especial, só pode avaliar
-  if (requiredScope === "rate") {
-    return tokenScope === "rate"
-  }
-
-  // interact permite view
-  // view só permite view
-  return tokenLevel >= requiredLevel
-}
diff --git a/src/server/pdf/ticket-pdf-template.tsx b/src/server/pdf/ticket-pdf-template.tsx
deleted file mode 100644
index b1ba290..0000000
--- a/src/server/pdf/ticket-pdf-template.tsx
+++ /dev/null
@@ -1,617 +0,0 @@
-/* eslint-disable jsx-a11y/alt-text */
-import path from "path"
-import fs from "fs"
-import { format } from "date-fns"
-import { ptBR } from "date-fns/locale"
-import sanitizeHtml from "sanitize-html"
-import {
-  Document,
-  Font,
-  Image,
-  Page,
-  StyleSheet,
-  Text,
-  View,
-  renderToBuffer,
-} from "@react-pdf/renderer"
-
-import type { TicketWithDetails, TicketComment, TicketEvent } from "../../lib/schemas/ticket"
-import { TICKET_TIMELINE_LABELS } from "../../lib/ticket-timeline-labels"
-
-Font.register({ family: "Inter", fonts: [] })
-
-const interRegular = path.join(process.cwd(), "Inter,Manrope", "Inter", "static", "Inter_24pt-Regular.ttf")
-const interSemiBold = path.join(process.cwd(), "Inter,Manrope", "Inter", "static", "Inter_24pt-SemiBold.ttf")
-const fallbackRegular = path.join(process.cwd(), "Inter,Manrope", "Inter", "static", "Inter_18pt-Regular.ttf")
-
-try {
-  if (fs.existsSync(interRegular)) {
-    Font.register({ family: "Inter", src: interRegular })
-  } else if (fs.existsSync(fallbackRegular)) {
-    Font.register({ family: "Inter", src: fallbackRegular })
-  }
-
-  if (fs.existsSync(interSemiBold)) {
-    Font.register({ family: "Inter-Semi", src: interSemiBold, fontWeight: 600 })
-  }
-} catch (error) {
-  console.warn("[pdf] Não foi possível registrar fontes Inter, usando Helvetica", error)
-}
-
-const BASE_FONT = Font.getRegisteredFontFamilies().includes("Inter") ? "Inter" : "Helvetica"
-const SEMI_FONT = Font.getRegisteredFontFamilies().includes("Inter-Semi") ? "Inter-Semi" : BASE_FONT
-
-const styles = StyleSheet.create({
-  page: {
-    paddingTop: 32,
-    paddingBottom: 32,
-    paddingHorizontal: 36,
-    fontFamily: BASE_FONT,
-    backgroundColor: "#F8FAFC",
-    color: "#0F172A",
-    fontSize: 11,
-  },
-  header: {
-    backgroundColor: "#FFFFFF",
-    borderRadius: 12,
-    borderColor: "#E2E8F0",
-    borderWidth: 1,
-    padding: 18,
-    flexDirection: "row",
-    gap: 16,
-    alignItems: "center",
-    marginBottom: 18,
-  },
-  headerText: {
-    flex: 1,
-    gap: 4,
-  },
-  headerTitle: {
-    fontFamily: SEMI_FONT,
-    fontSize: 20,
-    color: "#0F172A",
-  },
-  headerSubtitle: {
-    fontSize: 10,
-    letterSpacing: 1,
-    textTransform: "uppercase",
-    color: "#64748B",
-    fontFamily: SEMI_FONT,
-  },
-  statusBadge: {
-    paddingHorizontal: 10,
-    paddingVertical: 6,
-    borderRadius: 999,
-    fontSize: 10,
-    fontFamily: SEMI_FONT,
-    textTransform: "uppercase",
-  },
-  section: {
-    marginBottom: 20,
-    backgroundColor: "#FFFFFF",
-    borderRadius: 12,
-    borderColor: "#E2E8F0",
-    borderWidth: 1,
-    padding: 18,
-  },
-  sectionHeading: {
-    marginBottom: 12,
-    backgroundColor: "#FFFFFF",
-    borderRadius: 12,
-    borderColor: "#E2E8F0",
-    borderWidth: 1,
-    paddingHorizontal: 18,
-    paddingVertical: 14,
-  },
-  cardGroup: {
-    marginBottom: 20,
-  },
-  sectionTitle: {
-    fontFamily: SEMI_FONT,
-    fontSize: 13,
-    color: "#1E293B",
-    marginBottom: 10,
-  },
-  metaGrid: {
-    flexDirection: "row",
-    gap: 18,
-  },
-  metaColumn: {
-    flex: 1,
-    gap: 8,
-  },
-  metaItem: {
-    gap: 4,
-  },
-  metaLabel: {
-    fontSize: 9,
-    letterSpacing: 1,
-    color: "#64748B",
-    textTransform: "uppercase",
-    fontFamily: SEMI_FONT,
-  },
-  metaValue: {
-    color: "#0F172A",
-  },
-  bodyText: {
-    color: "#334155",
-    lineHeight: 1.45,
-  },
-  chipList: {
-    flexDirection: "row",
-    flexWrap: "wrap",
-    gap: 6,
-    marginTop: 6,
-  },
-  chip: {
-    backgroundColor: "#E2E8F0",
-    borderRadius: 999,
-    paddingHorizontal: 6,
-    paddingVertical: 4,
-    fontSize: 9,
-    fontFamily: SEMI_FONT,
-    color: "#475569",
-  },
-  card: {
-    borderColor: "#E2E8F0",
-    borderWidth: 1,
-    borderRadius: 12,
-    padding: 14,
-    marginBottom: 12,
-    backgroundColor: "#FFFFFF",
-    gap: 6,
-  },
-  cardSpacing: {
-    marginTop: 8,
-  },
-  cardHeader: {
-    flexDirection: "row",
-    justifyContent: "space-between",
-    alignItems: "flex-start",
-  },
-  cardTitle: {
-    fontFamily: SEMI_FONT,
-    fontSize: 11,
-    color: "#0F172A",
-  },
-  cardSubtitle: {
-    color: "#64748B",
-    fontSize: 9,
-  },
-  cardFooterTitle: {
-    fontFamily: SEMI_FONT,
-    fontSize: 9,
-    marginTop: 6,
-    color: "#475569",
-  },
-  timelineCard: {
-    marginBottom: 10,
-  },
-  timelineDetails: {
-    fontSize: 10,
-    color: "#4B5563",
-  },
-})
-
-const statusStyles: Record<string, { backgroundColor: string; color: string; label: string }> = {
-  PENDING: { backgroundColor: "#F1F5F9", color: "#0F172A", label: "Pendente" },
-  AWAITING_ATTENDANCE: { backgroundColor: "#E0F2FE", color: "#0369A1", label: "Em andamento" },
-  PAUSED: { backgroundColor: "#FEF3C7", color: "#92400E", label: "Pausado" },
-  RESOLVED: { backgroundColor: "#DCFCE7", color: "#166534", label: "Resolvido" },
-}
-
-const priorityLabel: Record<string, string> = {
-  LOW: "Baixa",
-  MEDIUM: "Média",
-  HIGH: "Alta",
-  URGENT: "Urgente",
-  CRITICAL: "Crítica",
-}
-
-const channelLabel: Record<string, string> = {
-  EMAIL: "E-mail",
-  PHONE: "Telefone",
-  CHAT: "Chat",
-  PORTAL: "Portal",
-  WEB: "Portal",
-  API: "API",
-  SOCIAL: "Redes sociais",
-  OTHER: "Outro",
-  WHATSAPP: "WhatsApp",
-  MANUAL: "Manual",
-}
-
-const sanitizeOptions: sanitizeHtml.IOptions = {
-  allowedTags: ["p", "br", "strong", "em", "u", "s", "ul", "ol", "li", "blockquote"],
-  allowedAttributes: {},
-  selfClosing: ["br"],
-  allowVulnerableTags: false,
-}
-
-function formatDateTime(date: Date | null | undefined) {
-  if (!date) return "—"
-  return format(date, "dd/MM/yyyy HH:mm", { locale: ptBR })
-}
-
-function sanitizeToPlainText(html?: string | null) {
-  if (!html) return ""
-  const stripped = sanitizeHtml(html, sanitizeOptions)
-  return stripped
-    .replace(/<br\s*\/>/gi, "\n")
-    .replace(/<\/p>/gi, "\n\n")
-    .replace(/<[^>]+>/g, "")
-    .replace(/&nbsp;/g, " ")
-    .replace(/&amp;/g, "&")
-    .replace(/&lt;/g, "<")
-    .replace(/&gt;/g, ">")
-    .replace(/&quot;/g, '"')
-    .replace(/&#39;/g, "'")
-    .trim()
-}
-
-function buildTimelineMessage(type: string, payload: Record<string, unknown> | null | undefined): string | null {
-  const p = payload ?? {}
-  const to = (p.toLabel as string | undefined) ?? (p.to as string | undefined)
-  const assignee = (p.assigneeName as string | undefined) ?? (p.assigneeId as string | undefined)
-  const queue = (p.queueName as string | undefined) ?? (p.queueId as string | undefined)
-  const requester = p.requesterName as string | undefined
-  const requesterEmail = p.requesterEmail as string | undefined
-  const requesterId = p.requesterId as string | undefined
-  const author = (p.authorName as string | undefined) ?? (p.authorId as string | undefined)
-  const actor = (p.actorName as string | undefined) ?? (p.actorId as string | undefined)
-  const attachmentName = p.attachmentName as string | undefined
-  const subjectTo = p.to as string | undefined
-  const pauseReason = (p.pauseReasonLabel as string | undefined) ?? (p.pauseReason as string | undefined)
-  const pauseNote = p.pauseNote as string | undefined
-  const sessionDuration = (p.sessionDurationMs as number | undefined) ?? null
-  const sessionText = sessionDuration ? formatDurationMs(sessionDuration) : null
-  const categoryName = p.categoryName as string | undefined
-  const subcategoryName = p.subcategoryName as string | undefined
-  const formatVisitDate = (value: unknown): string | null => {
-    if (typeof value === "number" || typeof value === "string") {
-      const date = new Date(value)
-      if (!Number.isNaN(date.getTime())) {
-        return format(date, "dd MMM yyyy HH:mm", { locale: ptBR })
-      }
-    }
-    return null
-  }
-
-  switch (type) {
-    case "STATUS_CHANGED":
-      return to ? `Status alterado para ${to}` : "Status alterado"
-    case "ASSIGNEE_CHANGED":
-      return assignee ? `Responsável alterado para ${assignee}` : "Responsável alterado"
-    case "QUEUE_CHANGED":
-      return queue ? `Fila alterada para ${queue}` : "Fila alterada"
-    case "PRIORITY_CHANGED":
-      return to ? `Prioridade alterada para ${to}` : "Prioridade alterada"
-    case "CREATED":
-      return requester ? `Criado por ${requester}` : "Criado"
-    case "COMMENT_ADDED":
-      return author ? `Comentário adicionado por ${author}` : "Comentário adicionado"
-    case "COMMENT_EDITED": {
-      const who = actor ?? author
-      return who ? `Comentário editado por ${who}` : "Comentário editado"
-    }
-    case "REQUESTER_CHANGED": {
-      let display: string | null = null
-      if (requester) {
-        display = requesterEmail ? `${requester} (${requesterEmail})` : requester
-      } else if (requesterEmail) {
-        display = requesterEmail
-      } else if (requesterId) {
-        display = requesterId
-      }
-      const companyName = (p.companyName as string | undefined) ?? null
-      if (display && companyName) return `Solicitante alterado para ${display} • Empresa: ${companyName}`
-      if (display) return `Solicitante alterado para ${display}`
-      if (companyName) return `Solicitante associado à empresa ${companyName}`
-      return "Solicitante alterado"
-    }
-    case "SUBJECT_CHANGED":
-      return subjectTo ? `Assunto alterado para "${subjectTo}"` : "Assunto alterado"
-    case "SUMMARY_CHANGED":
-      return "Resumo atualizado"
-    case "ATTACHMENT_REMOVED":
-      return attachmentName ? `Anexo removido: ${attachmentName}` : "Anexo removido"
-    case "WORK_PAUSED": {
-      const parts: string[] = []
-      if (pauseReason) parts.push(`Motivo: ${pauseReason}`)
-      if (sessionText) parts.push(`Tempo registrado: ${sessionText}`)
-      if (pauseNote) parts.push(`Observação: ${pauseNote}`)
-      return parts.length > 0 ? parts.join(" • ") : "Atendimento pausado"
-    }
-    case "WORK_STARTED":
-      return "Atendimento iniciado"
-    case "CATEGORY_CHANGED": {
-      if (categoryName || subcategoryName) {
-        return `Categoria alterada para ${categoryName ?? ""}${subcategoryName ? ` • ${subcategoryName}` : ""}`.trim()
-      }
-      return "Categoria removida"
-    }
-    case "MANAGER_NOTIFIED":
-      return "Gestor notificado"
-    case "VISIT_SCHEDULED": {
-      const visitDate =
-        (p.visitDate as unknown) ?? p.scheduledFor ?? p.scheduledAt ?? p.to ?? null
-      const formatted = formatVisitDate(visitDate)
-      return formatted ? `Visita agendada para ${formatted}` : "Visita agendada"
-    }
-    case "VISIT_SCHEDULE_CHANGED": {
-      const nextVisit =
-        (p.visitDate as unknown) ?? p.scheduledFor ?? p.scheduledAt ?? p.to ?? null
-      const previousVisit =
-        p.previousVisitDate ??
-        p.previousScheduledFor ??
-        p.previousScheduledAt ??
-        p.from ??
-        null
-      const formattedNext = formatVisitDate(nextVisit)
-      const formattedPrevious = formatVisitDate(previousVisit)
-      if (formattedNext) {
-        const suffix = formattedPrevious ? ` (antes: ${formattedPrevious})` : ""
-        return `Data da visita alterada para ${formattedNext}${suffix}`
-      }
-      return "Data da visita alterada"
-    }
-    case "CSAT_RECEIVED":
-      return "CSAT recebido"
-    case "CSAT_RATED":
-      return "CSAT avaliado"
-    case "LIVE_CHAT_STARTED": {
-      const agentName = p.agentName as string | undefined
-      const machineHostname = p.machineHostname as string | undefined
-      const parts: string[] = ["Chat ao vivo iniciado"]
-      if (agentName) parts[0] += ` por ${agentName}`
-      if (machineHostname) parts.push(`Máquina: ${machineHostname}`)
-      return parts.join(" • ")
-    }
-    case "LIVE_CHAT_ENDED": {
-      const agentName = p.agentName as string | undefined
-      const durationMs = p.durationMs as number | undefined
-      const parts: string[] = ["Chat ao vivo finalizado"]
-      if (agentName) parts[0] += ` por ${agentName}`
-      if (durationMs) parts.push(`Duração: ${formatDurationMs(durationMs)}`)
-      return parts.join(" • ")
-    }
-    default:
-      return null
-  }
-}
-
-function formatDurationMs(ms: number) {
-  if (!ms || ms <= 0) return "0s"
-  const totalSeconds = Math.floor(ms / 1000)
-  const hours = Math.floor(totalSeconds / 3600)
-  const minutes = Math.floor((totalSeconds % 3600) / 60)
-  const seconds = totalSeconds % 60
-  if (hours > 0) return `${hours}h ${String(minutes).padStart(2, "0")}m`
-  if (minutes > 0) return `${minutes}m ${String(seconds).padStart(2, "0")}s`
-  return `${seconds}s`
-}
-
-function stringifyPayload(payload: unknown) {
-  if (!payload) return null
-  try {
-    return JSON.stringify(payload, null, 2)
-  } catch {
-    return String(payload)
-  }
-}
-
-const statusInfo = (status: string) => statusStyles[status] ?? statusStyles.PENDING
-
-function TicketPdfDocument({ ticket, logoDataUrl }: { ticket: TicketWithDetails; logoDataUrl?: string | null }) {
-  const status = statusInfo(ticket.status)
-  const requester = ticket.requester
-  const assignee = ticket.assignee
-  const comments = [...ticket.comments]
-    .sort((a, b) => a.createdAt.getTime() - b.createdAt.getTime())
-    .map((comment) => ({
-      ...comment,
-      safeBody: sanitizeToPlainText(comment.body) || "Sem texto",
-    })) as Array<TicketComment & { safeBody: string }>
-
-  // Tipos de eventos que não devem aparecer no PDF
-  const HIDDEN_EVENT_TYPES = ["CHAT_MESSAGE_ADDED"]
-
-  const timeline = [...ticket.timeline]
-    .filter((event) => !HIDDEN_EVENT_TYPES.includes(event.type))
-    .sort((a, b) => a.createdAt.getTime() - b.createdAt.getTime())
-    .map((event) => {
-      const label = TICKET_TIMELINE_LABELS[event.type] ?? event.type
-      const details = buildTimelineMessage(event.type, event.payload)
-      const raw = details ?? stringifyPayload(event.payload)
-      return {
-        ...event,
-        label,
-        description: raw,
-      }
-    }) as Array<TicketEvent & { label: string; description: string | null }>
-
-  const leftMeta = [
-    { label: "Status", value: status.label },
-    { label: "Prioridade", value: priorityLabel[ticket.priority] ?? ticket.priority },
-    { label: "Canal", value: channelLabel[ticket.channel] ?? ticket.channel ?? "—" },
-    { label: "Fila", value: ticket.queue ?? "—" },
-  ]
-
-  if (ticket.company?.name) {
-    leftMeta.push({ label: "Empresa", value: ticket.company.name })
-  }
-  if (ticket.category?.name) {
-    leftMeta.push({
-      label: "Categoria",
-      value: ticket.subcategory?.name ? `${ticket.category.name} • ${ticket.subcategory.name}` : ticket.category.name,
-    })
-  }
-  if (ticket.tags?.length) {
-    leftMeta.push({ label: "Tags", value: ticket.tags.join(", ") })
-  }
-
-  const rightMeta = [
-    { label: "Solicitante", value: `${requester.name} (${requester.email})` },
-    { label: "Responsável", value: assignee ? `${assignee.name} (${assignee.email})` : "Não atribuído" },
-    { label: "Criado em", value: formatDateTime(ticket.createdAt) },
-    { label: "Atualizado em", value: formatDateTime(ticket.updatedAt) },
-  ]
-  if (ticket.machine) {
-    const machineLabel = ticket.machine.hostname ?? (ticket.machine.id ? `ID ${ticket.machine.id}` : "—")
-    rightMeta.push({ label: "Dispositivo", value: machineLabel })
-  }
-  if (ticket.resolvedAt) {
-    rightMeta.push({ label: "Resolvido em", value: formatDateTime(ticket.resolvedAt) })
-  }
-
-  const description = sanitizeToPlainText(ticket.description)
-
-  return (
-    <Document title={`Ticket #${ticket.reference}`}>
-      <Page size="A4" style={styles.page}>
-        <View style={styles.header}>
-          {logoDataUrl ? <Image src={logoDataUrl} style={{ width: 72, height: 72, borderRadius: 12 }} /> : null}
-          <View style={styles.headerText}>
-            <Text style={styles.headerSubtitle}>Ticket #{ticket.reference}</Text>
-            <Text style={styles.headerTitle}>{ticket.subject}</Text>
-          </View>
-          <View style={{ paddingLeft: 6 }}>
-            <Text
-              style={{
-                ...styles.statusBadge,
-                backgroundColor: status.backgroundColor,
-                color: status.color,
-              }}
-            >
-              {status.label}
-            </Text>
-          </View>
-        </View>
-
-        <View style={styles.section}>
-          <View style={styles.metaGrid}>
-            <View style={styles.metaColumn}>
-              {leftMeta.map((item) => (
-                <View key={item.label} style={styles.metaItem}>
-                  <Text style={styles.metaLabel}>{item.label}</Text>
-                  <Text style={styles.metaValue}>{item.value}</Text>
-                </View>
-              ))}
-            </View>
-            <View style={styles.metaColumn}>
-              {rightMeta.map((item) => (
-                <View key={item.label} style={styles.metaItem}>
-                  <Text style={styles.metaLabel}>{item.label}</Text>
-                  <Text style={styles.metaValue}>{item.value}</Text>
-                </View>
-              ))}
-            </View>
-          </View>
-        </View>
-
-        {ticket.summary ? (
-          <View style={styles.section}>
-            <Text style={styles.sectionTitle}>Resumo</Text>
-            <Text style={styles.bodyText}>{ticket.summary}</Text>
-          </View>
-        ) : null}
-
-        {description ? (
-          <View style={styles.section}>
-            <Text style={styles.sectionTitle}>Descrição</Text>
-            <Text style={styles.bodyText}>{description}</Text>
-          </View>
-        ) : null}
-
-        {ticket.tags && ticket.tags.length > 0 ? (
-          <View style={styles.section}>
-            <Text style={styles.sectionTitle}>Etiquetas</Text>
-            <View style={styles.chipList}>
-              {ticket.tags.map((tag) => (
-                <Text key={tag} style={styles.chip}>
-                  {tag}
-                </Text>
-              ))}
-            </View>
-          </View>
-        ) : null}
-
-        {comments.length > 0 ? (
-          <>
-            <View style={styles.sectionHeading}>
-              <Text style={{ ...styles.sectionTitle, marginBottom: 0 }}>Comentários</Text>
-            </View>
-            <View style={styles.cardGroup}>
-              {comments.map((comment, index) => (
-                <View
-                  key={comment.id}
-                  style={index > 0 ? [styles.card, styles.cardSpacing] : [styles.card]}
-                  wrap={false}
-                >
-                  <View style={styles.cardHeader}>
-                    <View>
-                      <Text style={styles.cardTitle}>{comment.author.name}</Text>
-                      <Text style={styles.cardSubtitle}>
-                        {formatDateTime(comment.createdAt)} • {comment.visibility === "PUBLIC" ? "Público" : "Interno"}
-                      </Text>
-                    </View>
-                  </View>
-                  <Text style={styles.bodyText}>{comment.safeBody}</Text>
-                  {comment.attachments.length > 0 ? (
-                    <View>
-                      <Text style={styles.cardFooterTitle}>Anexos</Text>
-                      {comment.attachments.map((attachment) => (
-                        <Text key={attachment.id} style={{ fontSize: 9, color: "#475569" }}>
-                          • {attachment.name ?? attachment.id}
-                        </Text>
-                      ))}
-                    </View>
-                  ) : null}
-                </View>
-              ))}
-            </View>
-          </>
-        ) : null}
-
-        {timeline.length > 0 ? (
-          <>
-            <View style={styles.sectionHeading}>
-              <Text style={{ ...styles.sectionTitle, marginBottom: 0 }}>Linha do tempo</Text>
-            </View>
-            <View style={styles.cardGroup}>
-              {timeline.map((event, index) => (
-                <View
-                  key={event.id}
-                  style={
-                    index > 0
-                      ? [styles.card, styles.timelineCard, styles.cardSpacing]
-                      : [styles.card, styles.timelineCard]
-                  }
-                  wrap={false}
-                >
-                  <Text style={styles.cardTitle}>{event.label}</Text>
-                  <Text style={styles.cardSubtitle}>{formatDateTime(event.createdAt)}</Text>
-                  {event.description ? (
-                    <Text style={styles.timelineDetails}>{event.description}</Text>
-                  ) : null}
-                </View>
-              ))}
-            </View>
-          </>
-        ) : null}
-      </Page>
-    </Document>
-  )
-}
-
-export async function renderTicketPdfBuffer({
-  ticket,
-  logoDataUrl,
-}: {
-  ticket: TicketWithDetails
-  logoDataUrl?: string | null
-}) {
-  const doc = <TicketPdfDocument ticket={ticket} logoDataUrl={logoDataUrl} />
-  const buffer = await renderToBuffer(doc)
-  return buffer instanceof Uint8Array ? buffer : new Uint8Array(buffer)
-}
diff --git a/src/server/rate-limit.ts b/src/server/rate-limit.ts
deleted file mode 100644
index 3cd9c01..0000000
--- a/src/server/rate-limit.ts
+++ /dev/null
@@ -1,105 +0,0 @@
-/**
- * Rate Limiting simples em memoria para APIs de maquina.
- * Adequado para VPS single-node. Para escalar horizontalmente,
- * considerar usar Redis ou outro store distribuido.
- */
-
-type RateLimitEntry = {
-  count: number
-  resetAt: number
-}
-
-// Store em memoria - limpo automaticamente
-const store = new Map<string, RateLimitEntry>()
-
-export type RateLimitResult = {
-  allowed: boolean
-  remaining: number
-  resetAt: number
-  retryAfterMs: number
-}
-
-/**
- * Verifica se uma requisicao deve ser permitida baseado no rate limit.
- *
- * @param key - Identificador unico (ex: `chat-poll:${token}`)
- * @param maxRequests - Numero maximo de requisicoes permitidas na janela
- * @param windowMs - Tamanho da janela em milissegundos
- * @returns Resultado com status e informacoes de limite
- */
-export function checkRateLimit(
-  key: string,
-  maxRequests: number,
-  windowMs: number
-): RateLimitResult {
-  const now = Date.now()
-  const entry = store.get(key)
-
-  // Se nao existe entrada ou expirou, criar nova
-  if (!entry || entry.resetAt <= now) {
-    const resetAt = now + windowMs
-    store.set(key, { count: 1, resetAt })
-    return {
-      allowed: true,
-      remaining: maxRequests - 1,
-      resetAt,
-      retryAfterMs: 0,
-    }
-  }
-
-  // Se atingiu o limite
-  if (entry.count >= maxRequests) {
-    return {
-      allowed: false,
-      remaining: 0,
-      resetAt: entry.resetAt,
-      retryAfterMs: entry.resetAt - now,
-    }
-  }
-
-  // Incrementar contador
-  entry.count++
-  return {
-    allowed: true,
-    remaining: maxRequests - entry.count,
-    resetAt: entry.resetAt,
-    retryAfterMs: 0,
-  }
-}
-
-/**
- * Limites pre-definidos para APIs de maquina
- */
-export const RATE_LIMITS = {
-  // Polling: 60 req/min (permite polling a cada 1s)
-  CHAT_POLL: { maxRequests: 60, windowMs: 60_000 },
-  // Mensagens: 30 req/min
-  CHAT_MESSAGES: { maxRequests: 30, windowMs: 60_000 },
-  // Sessoes: 30 req/min
-  CHAT_SESSIONS: { maxRequests: 30, windowMs: 60_000 },
-  // Upload: 10 req/min
-  CHAT_UPLOAD: { maxRequests: 10, windowMs: 60_000 },
-} as const
-
-/**
- * Gera headers de rate limit para a resposta HTTP
- */
-export function rateLimitHeaders(result: RateLimitResult): Record<string, string> {
-  return {
-    "X-RateLimit-Remaining": String(result.remaining),
-    "X-RateLimit-Reset": String(Math.ceil(result.resetAt / 1000)),
-    ...(result.allowed ? {} : { "Retry-After": String(Math.ceil(result.retryAfterMs / 1000)) }),
-  }
-}
-
-// Limpar entradas expiradas a cada 60 segundos
-if (typeof setInterval !== "undefined") {
-  setInterval(() => {
-    const now = Date.now()
-    for (const [key, entry] of store) {
-      if (entry.resetAt <= now) {
-        store.delete(key)
-      }
-    }
-  }, 60_000)
-}
diff --git a/src/server/report-exporters.ts b/src/server/report-exporters.ts
deleted file mode 100644
index 854a2e9..0000000
--- a/src/server/report-exporters.ts
+++ /dev/null
@@ -1,550 +0,0 @@
-"use server"
-
-import { ConvexHttpClient } from "convex/browser"
-
-import { api } from "@/convex/_generated/api"
-import type { Id } from "@/convex/_generated/dataModel"
-import { buildXlsxWorkbook, type WorksheetConfig } from "@/lib/xlsx"
-import { REPORT_EXPORT_DEFINITIONS, type ReportExportKey } from "@/lib/report-definitions"
-import { requireConvexUrl } from "@/server/convex-client"
-import type { DeviceInventoryColumnConfig } from "@/lib/device-inventory-columns"
-import { buildInventoryWorksheet, type MachineInventoryRecord } from "@/server/machines/inventory-export"
-export type { ReportExportKey }
-
-type ViewerIdentity = {
-  tenantId: string
-  name: string
-  email: string
-  avatarUrl?: string | null
-  role: string
-}
-
-export type ConvexReportContext = {
-  client: ConvexHttpClient
-  tenantId: string
-  viewerId: Id<"users">
-}
-
-export async function createConvexContext(identity: ViewerIdentity): Promise<ConvexReportContext> {
-  const client = new ConvexHttpClient(requireConvexUrl())
-  const ensuredUser = await client.mutation(api.users.ensureUser, {
-    tenantId: identity.tenantId,
-    name: identity.name,
-    email: identity.email,
-    avatarUrl: identity.avatarUrl ?? undefined,
-    role: identity.role,
-  })
-  if (!ensuredUser?._id) {
-    throw new Error("Não foi possível sincronizar usuário com o Convex")
-  }
-  return {
-    client,
-    tenantId: identity.tenantId,
-    viewerId: ensuredUser._id as Id<"users">,
-  }
-}
-
-export type ReportArtifact = {
-  fileName: string
-  mimeType: string
-  buffer: ArrayBuffer
-}
-
-type BaseOptions = {
-  range?: string
-  companyId?: string | null
-  dateFrom?: string | null
-  dateTo?: string | null
-}
-
-export async function buildHoursWorkbook(
-  ctx: ConvexReportContext,
-  options: BaseOptions & { search?: string }
-): Promise<ReportArtifact> {
-  const report = await ctx.client.query(api.reports.hoursByClient, {
-    tenantId: ctx.tenantId,
-    viewerId: ctx.viewerId,
-    range: options.range,
-    dateFrom: options.dateFrom ?? undefined,
-    dateTo: options.dateTo ?? undefined,
-  })
-
-  type Item = {
-    companyId: string
-    name: string
-    isAvulso: boolean
-    internalMs: number
-    externalMs: number
-    totalMs: number
-    contractedHoursPerMonth: number | null
-  }
-
-  let items = (report.items as Item[]) ?? []
-  if (options.companyId) {
-    items = items.filter((item) => String(item.companyId) === options.companyId)
-  }
-  if (options.search) {
-    const term = options.search.toLowerCase()
-    items = items.filter((item) => item.name.toLowerCase().includes(term))
-  }
-
-  const summaryRows: Array<Array<unknown>> = [
-    ["Relatório", "Horas por cliente"],
-    ["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
-  ]
-  if (options.search) summaryRows.push(["Filtro", options.search])
-  if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
-  summaryRows.push(["Total de clientes", items.length])
-
-  const dataRows = items.map((item) => {
-    const internalHours = item.internalMs / 3_600_000
-    const externalHours = item.externalMs / 3_600_000
-    const totalHours = item.totalMs / 3_600_000
-    const contracted = item.contractedHoursPerMonth
-    const usagePct = contracted ? (totalHours / contracted) * 100 : null
-    return [
-      item.name,
-      item.isAvulso ? "Sim" : "Não",
-      Number(internalHours.toFixed(2)),
-      Number(externalHours.toFixed(2)),
-      Number(totalHours.toFixed(2)),
-      contracted ?? null,
-      usagePct !== null ? Number(usagePct.toFixed(1)) : null,
-    ]
-  })
-
-  const workbook = buildXlsxWorkbook([
-    { name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
-    {
-      name: "Clientes",
-      headers: ["Cliente", "Avulso", "Horas internas", "Horas externas", "Horas totais", "Horas contratadas/mês", "% uso"],
-      rows: dataRows.length > 0 ? dataRows : [["—", "—", 0, 0, 0, null, null]],
-    },
-  ])
-
-  const fileName = `hours-by-client-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
-    options.companyId ? `-${options.companyId}` : ""
-  }${options.search ? `-${encodeURIComponent(options.search)}` : ""}.xlsx`
-
-const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
-  return {
-    fileName,
-    mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-    buffer: arrayBuffer,
-  }
-}
-
-export async function buildCategoryInsightsWorkbook(
-  ctx: ConvexReportContext,
-  options: BaseOptions
-): Promise<ReportArtifact> {
-  const report = await ctx.client.query(api.reports.categoryInsights, {
-    tenantId: ctx.tenantId,
-    viewerId: ctx.viewerId,
-    range: options.range,
-    companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
-    dateFrom: options.dateFrom ?? undefined,
-    dateTo: options.dateTo ?? undefined,
-  })
-
-  const categories = (report.categories ?? []) as Array<{
-    name: string
-    total: number
-    resolved: number
-    topAgent: { name: string | null; total: number } | null
-  }>
-
-  const totalTickets = typeof report.totalTickets === "number"
-    ? report.totalTickets
-    : categories.reduce((acc, item) => acc + (item.total ?? 0), 0)
-
-  const summaryRows: Array<Array<unknown>> = [
-    ["Relatório", "Categorias"],
-    ["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
-    ["Total de tickets", totalTickets],
-  ]
-  if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
-  if (report.spotlight) {
-    summaryRows.push(["Destaque", report.spotlight.categoryName])
-    summaryRows.push(["Tickets no destaque", report.spotlight.tickets ?? 0])
-    if (report.spotlight.agentName) {
-      summaryRows.push(["Agente destaque", report.spotlight.agentName])
-    }
-  }
-
-  const categoryRows = categories.map((category) => {
-    const resolvedRate = category.total > 0 ? (category.resolved / category.total) * 100 : null
-    return [
-      category.name,
-      category.total,
-      category.resolved,
-      resolvedRate === null ? null : Number(resolvedRate.toFixed(1)),
-      category.topAgent?.name ?? "Sem responsável",
-      category.topAgent?.total ?? 0,
-    ]
-  })
-
-  const workbook = buildXlsxWorkbook([
-    { name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
-    {
-      name: "Categorias",
-      headers: ["Categoria", "Tickets", "Resolvidos", "% resolvidos", "Agente destaque", "Tickets agente"],
-      rows: categoryRows.length > 0 ? categoryRows : [["—", 0, 0, null, "—", 0]],
-    },
-  ])
-
-  const fileName = `category-insights-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
-    options.companyId ? `-${options.companyId}` : ""
-  }.xlsx`
-
-  const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
-  return {
-    fileName,
-    mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-    buffer: arrayBuffer,
-  }
-}
-
-export async function buildMachineCategoryWorkbook(
-  ctx: ConvexReportContext,
-  options: BaseOptions & { machineId?: string | null; userId?: string | null; columns?: DeviceInventoryColumnConfig[] }
-): Promise<ReportArtifact> {
-  const response = await ctx.client.query(api.reports.ticketsByMachineAndCategory, {
-    tenantId: ctx.tenantId,
-    viewerId: ctx.viewerId,
-    range: options.range,
-    companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
-    machineId: options.machineId ? (options.machineId as Id<"machines">) : undefined,
-    userId: options.userId ? (options.userId as Id<"users">) : undefined,
-    dateFrom: options.dateFrom ?? undefined,
-    dateTo: options.dateTo ?? undefined,
-  }) as {
-    rangeDays: number
-    items: Array<{
-      date: string
-      machineHostname: string | null
-      machineId: string | null
-      companyName: string | null
-      categoryName: string
-      total: number
-    }>
-  }
-
-  const items = response.items ?? []
-  const summaryRows: Array<Array<unknown>> = [
-    ["Relatório", "Máquinas x categorias"],
-    [
-      "Período",
-      response.rangeDays && response.rangeDays > 0
-        ? `Últimos ${response.rangeDays} dias`
-        : options.range ?? "30d",
-    ],
-    ["Total de registros", items.length],
-  ]
-  if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
-  if (options.machineId) summaryRows.push(["MáquinaId", options.machineId])
-  if (options.userId) summaryRows.push(["SolicitanteId", options.userId])
-
-  const machineAggregation = new Map<
-    string,
-    { machine: string; company: string; total: number; categories: Set<string> }
-  >()
-  for (const item of items) {
-    const key = item.machineId ?? item.machineHostname ?? "sem-maquina"
-    if (!machineAggregation.has(key)) {
-      machineAggregation.set(key, {
-        machine: item.machineHostname ?? key,
-        company: item.companyName ?? "—",
-        total: 0,
-        categories: new Set<string>(),
-      })
-    }
-    const entry = machineAggregation.get(key)!
-    entry.total += item.total
-    entry.categories.add(item.categoryName)
-  }
-
-  const perMachineRows = Array.from(machineAggregation.values())
-    .sort((a, b) => b.total - a.total)
-    .map((entry) => [entry.machine, entry.company, entry.total, Array.from(entry.categories).join(", ")])
-
-  const occurrencesRows = items.map((item) => [
-    item.date,
-    item.machineHostname ?? "Sem identificação",
-    item.companyName ?? "—",
-    item.categoryName,
-    item.total,
-  ])
-
-  const sheets: WorksheetConfig[] = [
-    { name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
-    {
-      name: "Máquinas",
-      headers: ["Máquina", "Empresa", "Tickets", "Categorias"],
-      rows: perMachineRows.length > 0 ? perMachineRows : [["—", "—", 0, "—"]],
-    },
-    {
-      name: "Ocorrências",
-      headers: ["Data", "Máquina", "Empresa", "Categoria", "Total"],
-      rows: occurrencesRows.length > 0 ? occurrencesRows : [["—", "—", "—", "—", 0]],
-    },
-  ]
-
-  if (options.columns && options.columns.length > 0) {
-    const machineIds = new Set<string>()
-    for (const item of items) {
-      if (item.machineId) {
-        machineIds.add(String(item.machineId))
-      }
-    }
-    if (machineIds.size > 0) {
-      const machines = (await ctx.client.query(api.devices.listByTenant, {
-        tenantId: ctx.tenantId,
-        includeMetadata: true,
-      })) as MachineInventoryRecord[]
-      const filteredMachines = machines.filter((machine) => machineIds.has(String(machine.id)))
-      if (filteredMachines.length > 0) {
-        const inventorySheet = buildInventoryWorksheet(filteredMachines, options.columns, "Máquinas detalhadas")
-        sheets.push(inventorySheet)
-      }
-    }
-  }
-
-  const workbook = buildXlsxWorkbook(sheets)
-
-  const fileName = `machine-category-${ctx.tenantId}-${options.range ?? response.rangeDays ?? "30"}d${
-    options.companyId ? `-${options.companyId}` : ""
-  }.xlsx`
-
-  const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
-  return {
-    fileName,
-    mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-    buffer: arrayBuffer,
-  }
-}
-
-export async function buildBacklogWorkbook(
-  ctx: ConvexReportContext,
-  options: BaseOptions
-): Promise<ReportArtifact> {
-  const report = await ctx.client.query(api.reports.backlogOverview, {
-    tenantId: ctx.tenantId,
-    viewerId: ctx.viewerId,
-    range: options.range,
-    companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
-    dateFrom: options.dateFrom ?? undefined,
-    dateTo: options.dateTo ?? undefined,
-  })
-
-  const summaryRows: Array<Array<unknown>> = [
-    ["Relatório", "Backlog"],
-    ["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
-  ]
-  if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
-  summaryRows.push(["Chamados em aberto", report.totalOpen])
-
-  const STATUS_PT: Record<string, string> = {
-    PENDING: "Pendentes",
-    AWAITING_ATTENDANCE: "Em andamento",
-    PAUSED: "Pausados",
-    RESOLVED: "Resolvidos",
-  }
-  const PRIORITY_PT: Record<string, string> = {
-    LOW: "Baixa",
-    MEDIUM: "Média",
-    HIGH: "Alta",
-    URGENT: "Crítica",
-  }
-
-  const distributionRows: Array<Array<unknown>> = []
-  for (const [status, total] of Object.entries(report.statusCounts ?? {})) {
-    distributionRows.push(["Status", STATUS_PT[status] ?? status, total])
-  }
-  for (const [priority, total] of Object.entries(report.priorityCounts ?? {})) {
-    distributionRows.push(["Prioridade", PRIORITY_PT[priority] ?? priority, total])
-  }
-  for (const queue of report.queueCounts ?? []) {
-    distributionRows.push(["Fila", queue.name || queue.id, queue.total])
-  }
-
-  const workbook = buildXlsxWorkbook([
-    { name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
-    {
-      name: "Distribuições",
-      headers: ["Categoria", "Chave", "Total"],
-      rows: distributionRows.length > 0 ? distributionRows : [["—", "—", 0]],
-    },
-  ])
-
-  const fileName = `backlog-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
-    options.companyId ? `-${options.companyId}` : ""
-  }.xlsx`
-
-  const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
-  return {
-    fileName,
-    mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-    buffer: arrayBuffer,
-  }
-}
-
-export async function buildSlaWorkbook(
-  ctx: ConvexReportContext,
-  options: BaseOptions
-): Promise<ReportArtifact> {
-  const report = await ctx.client.query(api.reports.slaOverview, {
-    tenantId: ctx.tenantId,
-    viewerId: ctx.viewerId,
-    range: options.range,
-    companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
-    dateFrom: options.dateFrom ?? undefined,
-    dateTo: options.dateTo ?? undefined,
-  })
-
-  const summaryRows: Array<Array<unknown>> = [
-    ["Relatório", "Produtividade"],
-    ["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
-  ]
-  if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
-  summaryRows.push(["Tickets totais", report.totals.total])
-  summaryRows.push(["Tickets abertos", report.totals.open])
-  summaryRows.push(["Tickets resolvidos", report.totals.resolved])
-  summaryRows.push(["Atrasados (SLA)", report.totals.overdue])
-  summaryRows.push(["Tempo médio 1ª resposta (min)", report.response.averageFirstResponseMinutes ?? "—"])
-  summaryRows.push(["Respostas registradas", report.response.responsesRegistered ?? 0])
-  summaryRows.push(["Tempo médio resolução (min)", report.resolution.averageResolutionMinutes ?? "—"])
-  summaryRows.push(["Tickets resolvidos (amostra)", report.resolution.resolvedCount ?? 0])
-
-  const queueRows = (report.queueBreakdown ?? []).map((queue) => [queue.name || queue.id, queue.open])
-
-  const workbook = buildXlsxWorkbook([
-    { name: "Resumo", headers: ["Indicador", "Valor"], rows: summaryRows },
-    {
-      name: "Filas",
-      headers: ["Fila", "Chamados abertos"],
-      rows: queueRows.length > 0 ? queueRows : [["—", 0]],
-    },
-  ])
-
-  const fileName = `sla-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
-    options.companyId ? `-${options.companyId}` : ""
-  }.xlsx`
-
-  const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
-  return {
-    fileName,
-    mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-    buffer: arrayBuffer,
-  }
-}
-
-export async function buildCsatWorkbook(
-  ctx: ConvexReportContext,
-  options: BaseOptions
-): Promise<ReportArtifact> {
-  const report = await ctx.client.query(api.reports.csatOverview, {
-    tenantId: ctx.tenantId,
-    viewerId: ctx.viewerId,
-    range: options.range,
-    companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
-    dateFrom: options.dateFrom ?? undefined,
-    dateTo: options.dateTo ?? undefined,
-  })
-
-  const summaryRows: Array<Array<unknown>> = [
-    ["Relatório", "CSAT"],
-    ["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
-  ]
-  if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
-  summaryRows.push(["CSAT médio", report.averageScore ?? "—"])
-  summaryRows.push(["Total de respostas", report.totalSurveys ?? 0])
-
-  const distributionRows = (report.distribution ?? []).map((entry) => [entry.score, entry.total])
-  const recentRows = (report.recent ?? []).map((item) => [
-    `#${item.reference}`,
-    item.score,
-    new Date(item.receivedAt).toISOString(),
-  ])
-
-  const workbook = buildXlsxWorkbook([
-    { name: "Resumo", headers: ["Métrica", "Valor"], rows: summaryRows },
-    {
-      name: "Distribuição",
-      headers: ["Nota", "Total"],
-      rows: distributionRows.length > 0 ? distributionRows : [["—", 0]],
-    },
-    {
-      name: "Respostas recentes",
-      headers: ["Ticket", "Nota", "Recebido em"],
-      rows: recentRows.length > 0 ? recentRows : [["—", "—", "—"]],
-    },
-  ])
-
-  const fileName = `csat-${ctx.tenantId}-${report.rangeDays ?? "90"}d${
-    options.companyId ? `-${options.companyId}` : ""
-  }.xlsx`
-
-  const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
-  return {
-    fileName,
-    mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-    buffer: arrayBuffer,
-  }
-}
-
-export async function buildTicketsByChannelWorkbook(
-  ctx: ConvexReportContext,
-  options: BaseOptions
-): Promise<ReportArtifact> {
-  const report = await ctx.client.query(api.reports.ticketsByChannel, {
-    tenantId: ctx.tenantId,
-    viewerId: ctx.viewerId,
-    range: options.range,
-    companyId: (options.companyId ?? undefined) as Id<"companies"> | undefined,
-  })
-
-  const CHANNEL_PT: Record<string, string> = {
-    EMAIL: "E-mail",
-    PHONE: "Telefone",
-    CHAT: "Chat",
-    WHATSAPP: "WhatsApp",
-    API: "API",
-    MANUAL: "Manual",
-    WEB: "Portal",
-    PORTAL: "Portal",
-  }
-
-  const summaryRows: Array<Array<unknown>> = [
-    ["Relatório", "Tickets por canal"],
-    ["Período", report.rangeDays ? `Últimos ${report.rangeDays} dias` : options.range ?? "90d"],
-  ]
-  if (options.companyId) summaryRows.push(["EmpresaId", options.companyId])
-  summaryRows.push(["Total de linhas", report.points.length])
-
-  const header = ["Data", ...(report.channels ?? []).map((ch) => CHANNEL_PT[ch] ?? ch)]
-  const dataRows = (report.points ?? []).map((point) => [
-    point.date,
-    ...(report.channels ?? []).map((ch) => point.values[ch] ?? 0),
-  ])
-
-  const workbook = buildXlsxWorkbook([
-    { name: "Resumo", headers: ["Item", "Valor"], rows: summaryRows },
-    {
-      name: "Distribuição",
-      headers: header,
-      rows: dataRows.length > 0 ? dataRows : [[new Date().toISOString().slice(0, 10), ...(report.channels ?? []).map(() => 0)]],
-    },
-  ])
-
-  const fileName = `tickets-by-channel-${ctx.tenantId}-${options.range ?? "90d"}${
-    options.companyId ? `-${options.companyId}` : ""
-  }.xlsx`
-
-  const arrayBuffer = workbook.buffer.slice(workbook.byteOffset, workbook.byteOffset + workbook.byteLength) as ArrayBuffer
-  return {
-    fileName,
-    mimeType: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
-    buffer: arrayBuffer,
-  }
-}
diff --git a/src/server/report-schedule-runner.ts b/src/server/report-schedule-runner.ts
deleted file mode 100644
index dec5e88..0000000
--- a/src/server/report-schedule-runner.ts
+++ /dev/null
@@ -1,244 +0,0 @@
-"use server"
-
-import type { Prisma as PrismaTypes } from "@/generated/prisma/client"
-import { prisma } from "@/lib/prisma"
-import { env } from "@/lib/env"
-import { sendSmtpMail } from "@/server/email-smtp"
-import {
-  buildBacklogWorkbook,
-  buildCsatWorkbook,
-  buildHoursWorkbook,
-  buildSlaWorkbook,
-  buildTicketsByChannelWorkbook,
-  createConvexContext,
-  type ConvexReportContext,
-  type ReportArtifact,
-  type ReportExportKey,
-} from "@/server/report-exporters"
-import {
-  computeNextRunAt,
-  sanitizeRecipients,
-  sanitizeReportKeys,
-} from "@/server/report-schedule-service"
-
-const GENERATORS: Record<
-  ReportExportKey,
-  (
-    ctx: ConvexReportContext,
-    options: { range?: string; companyId?: string | null }
-  ) => Promise<ReportArtifact>
-> = {
-  hours: buildHoursWorkbook,
-  backlog: buildBacklogWorkbook,
-  sla: buildSlaWorkbook,
-  csat: buildCsatWorkbook,
-  "tickets-by-channel": buildTicketsByChannelWorkbook,
-}
-
-type ScheduleRunnerIdentity = {
-  userId?: string
-  name?: string | null
-  email?: string | null
-  avatarUrl?: string | null
-  role?: string | null
-}
-
-export type RunReportSchedulesOptions = {
-  tenantId?: string
-  scheduleId?: string
-  initiatedBy?: ScheduleRunnerIdentity
-  now?: Date
-}
-
-export type RunReportSchedulesResult = {
-  processed: number
-  results: Array<{ id: string; status: "completed" | "failed" | "skipped"; error?: string }>
-  message?: string
-}
-
-export async function runReportSchedules(
-  options: RunReportSchedulesOptions = {}
-): Promise<RunReportSchedulesResult> {
-  const now = options.now ?? new Date()
-
-  const where: PrismaTypes.ReportExportScheduleWhereInput = {
-    status: "ACTIVE",
-  }
-  if (options.tenantId) {
-    where.tenantId = options.tenantId
-  }
-  if (options.scheduleId) {
-    where.id = options.scheduleId
-  } else {
-    where.nextRunAt = { lte: now }
-  }
-
-  const schedules = await prisma.reportExportSchedule.findMany({
-    where,
-    orderBy: { nextRunAt: "asc" },
-  })
-
-  if (schedules.length === 0) {
-    return {
-      processed: 0,
-      results: [],
-      message: options.scheduleId
-        ? "Agendamento não encontrado ou inativo."
-        : "Nenhum agendamento pendente.",
-    }
-  }
-
-  const fallbackEmail =
-    options.initiatedBy?.email ??
-    env.SMTP?.from ??
-    process.env.REPORTS_CRON_FALLBACK_EMAIL ??
-    "scheduler@sistema.local"
-
-  const results: RunReportSchedulesResult["results"] = []
-
-  for (const schedule of schedules) {
-    const reportKeys = sanitizeReportKeys((schedule.reportKeys as string[] | null) ?? [])
-    if (!reportKeys.length) {
-      results.push({ id: schedule.id, status: "skipped", error: "Nenhum relatório configurado." })
-      continue
-    }
-
-    const owner =
-      (await prisma.user.findUnique({
-        where: { id: schedule.createdBy },
-        select: { name: true, email: true, avatarUrl: true, role: true },
-      })) ?? null
-
-    let context: ConvexReportContext | null = null
-    try {
-      context = await createConvexContext({
-        tenantId: schedule.tenantId,
-        name: owner?.name ?? options.initiatedBy?.name ?? options.initiatedBy?.email ?? fallbackEmail,
-        email: owner?.email ?? fallbackEmail,
-        avatarUrl: owner?.avatarUrl ?? options.initiatedBy?.avatarUrl ?? undefined,
-        role: (owner?.role ?? options.initiatedBy?.role ?? "ADMIN").toUpperCase(),
-      })
-    } catch (error) {
-      results.push({
-        id: schedule.id,
-        status: "failed",
-        error: error instanceof Error ? error.message : "Falha ao inicializar contexto Convex",
-      })
-      continue
-    }
-
-    const run = await prisma.reportExportRun.create({
-      data: {
-        tenantId: schedule.tenantId,
-        scheduleId: schedule.id,
-        status: "RUNNING",
-      },
-    })
-
-    try {
-      const artifacts: Array<{ key: ReportExportKey; fileName: string; mimeType: string; data: string }> = []
-      for (const key of reportKeys) {
-        const generator = GENERATORS[key]
-        if (!generator) continue
-        const artifact = await generator(context, {
-          range: schedule.range,
-          companyId: schedule.companyId ?? undefined,
-        })
-        artifacts.push({
-          key,
-          fileName: artifact.fileName,
-          mimeType: artifact.mimeType,
-          data: Buffer.from(new Uint8Array(artifact.buffer)).toString("base64"),
-        })
-      }
-
-      await prisma.reportExportRun.update({
-        where: { id: run.id },
-        data: {
-          status: "COMPLETED",
-          completedAt: new Date(),
-          artifacts,
-        },
-      })
-
-      await prisma.reportExportSchedule.update({
-        where: { id: schedule.id },
-        data: {
-          lastRunAt: new Date(),
-          nextRunAt: computeNextRunAt(
-            {
-              frequency: schedule.frequency as "daily" | "weekly" | "monthly",
-              dayOfWeek: schedule.dayOfWeek,
-              dayOfMonth: schedule.dayOfMonth,
-              hour: schedule.hour,
-              minute: schedule.minute,
-              timezone: schedule.timezone,
-            },
-            now
-          ),
-        },
-      })
-
-      const recipients = sanitizeRecipients((schedule.recipients as string[] | null) ?? [])
-      if (artifacts.length && recipients.length && env.SMTP) {
-        await notifyRecipients(run.id, schedule.name, artifacts, recipients)
-      }
-
-      results.push({ id: schedule.id, status: "completed" })
-    } catch (error) {
-      await prisma.reportExportRun.update({
-        where: { id: run.id },
-        data: {
-          status: "FAILED",
-          completedAt: new Date(),
-          error: error instanceof Error ? error.message : "Erro inesperado",
-        },
-      })
-      results.push({
-        id: schedule.id,
-        status: "failed",
-        error: error instanceof Error ? error.message : "Erro inesperado",
-      })
-    }
-  }
-
-  return {
-    processed: results.length,
-    results,
-  }
-}
-
-async function notifyRecipients(
-  runId: string,
-  scheduleName: string,
-  artifacts: Array<{ key: string; fileName: string; mimeType: string; data: string }>,
-  recipients: string[]
-) {
-  if (!env.SMTP) return
-  const baseUrl =
-    env.REPORTS_CRON_BASE_URL ?? env.NEXT_PUBLIC_APP_URL ?? env.BETTER_AUTH_URL ?? "http://localhost:3000"
-
-  const links = artifacts
-    .map(
-      (artifact, index) =>
-        `${baseUrl.replace(/\/$/, "")}/api/reports/schedules/runs/${runId}?artifact=${index}`
-    )
-    .map(
-      (href, index) =>
-        `<li><a href="${href}">${artifacts[index].fileName}</a> (${artifacts[index].mimeType})</li>`
-    )
-    .join("")
-
-  const html = `
-    <p>Os relatórios agendados <strong>${scheduleName}</strong> foram gerados.</p>
-    <p>Arquivos disponíveis:</p>
-    <ul>${links}</ul>
-    <p>Este e-mail foi enviado automaticamente.</p>
-  `
-
-  try {
-    await sendSmtpMail(env.SMTP, recipients, `Relatórios agendados - ${scheduleName}`, html)
-  } catch (error) {
-    console.error("Falha ao enviar e-mail do agendamento", error)
-  }
-}
diff --git a/src/server/report-schedule-service.ts b/src/server/report-schedule-service.ts
deleted file mode 100644
index 421c934..0000000
--- a/src/server/report-schedule-service.ts
+++ /dev/null
@@ -1,149 +0,0 @@
-import "server-only"
-
-import { addMonths, addWeeks, isBefore } from "date-fns"
-import type { ReportExportRun, ReportExportSchedule } from "@/generated/prisma/client"
-import { REPORT_EXPORT_DEFINITIONS, type ReportExportKey } from "@/lib/report-definitions"
-
-type SerializableSchedule = ReportExportSchedule & {
-  reportKeys: ReportExportKey[] | null
-  recipients: string[] | null
-}
-
-export function sanitizeReportKeys(keys: string[]): ReportExportKey[] {
-  return Array.from(
-    new Set(
-      keys
-        .map((key) => key as ReportExportKey)
-        .filter((key): key is ReportExportKey => Boolean(REPORT_EXPORT_DEFINITIONS[key]))
-    )
-  )
-}
-
-export function sanitizeRecipients(recipients: string[]): string[] {
-  return Array.from(
-    new Set(
-      recipients
-        .map((value) => value.trim().toLowerCase())
-        .filter((value) => /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(value))
-    )
-  )
-}
-
-type NextRunInput = {
-  frequency: "daily" | "weekly" | "monthly"
-  dayOfWeek?: number | null
-  dayOfMonth?: number | null
-  hour: number
-  minute: number
-  timezone: string
-}
-
-export function computeNextRunAt({ frequency, dayOfWeek, dayOfMonth, hour, minute, timezone }: NextRunInput, currentDate = new Date()): Date {
-  const base = zonedDate(currentDate, timezone)
-  let candidate = new Date(Date.UTC(base.getUTCFullYear(), base.getUTCMonth(), base.getUTCDate(), hour, minute, 0, 0))
-
-  if (frequency === "daily") {
-    if (!isBefore(base, candidate)) {
-      candidate.setUTCDate(candidate.getUTCDate() + 1)
-    }
-    return candidate
-  }
-
-  if (frequency === "weekly") {
-    const targetDow = typeof dayOfWeek === "number" ? clamp(dayOfWeek, 0, 6) : 1
-    while (candidate.getUTCDay() !== targetDow || !isBefore(base, candidate)) {
-      candidate = addWeeks(candidate, 1)
-    }
-    return candidate
-  }
-
-  // monthly
-  const targetDay = typeof dayOfMonth === "number" ? clamp(dayOfMonth, 1, 28) : 1
-  candidate.setUTCDate(targetDay)
-  if (!isBefore(base, candidate)) {
-    candidate = addMonths(candidate, 1)
-    candidate.setUTCDate(Math.min(targetDay, daysInMonth(candidate)))
-  }
-  return candidate
-}
-
-function clamp(value: number, min: number, max: number) {
-  return Math.max(min, Math.min(max, value))
-}
-
-function daysInMonth(date: Date) {
-  const year = date.getUTCFullYear()
-  const month = date.getUTCMonth()
-  return new Date(Date.UTC(year, month + 1, 0)).getUTCDate()
-}
-
-function zonedDate(date: Date, timeZone: string) {
-  const formatter = new Intl.DateTimeFormat("en-US", {
-    timeZone,
-    hour12: false,
-    year: "numeric",
-    month: "2-digit",
-    day: "2-digit",
-    hour: "2-digit",
-    minute: "2-digit",
-    second: "2-digit",
-  })
-  const parts = formatter.formatToParts(date)
-  const get = (type: Intl.DateTimeFormatPartTypes) =>
-    Number(parts.find((part) => part.type === type)?.value ?? "0")
-  const year = get("year")
-  const month = get("month")
-  const day = get("day")
-  const hour = get("hour")
-  const minute = get("minute")
-  const second = get("second")
-  return new Date(Date.UTC(year, month - 1, day, hour, minute, second))
-}
-
-export function serializeSchedule(
-  schedule: SerializableSchedule,
-  runs: ReportExportRun[] = []
-) {
-  return {
-    id: schedule.id,
-    name: schedule.name,
-    tenantId: schedule.tenantId,
-    reportKeys: schedule.reportKeys ?? [],
-    range: schedule.range,
-    companyId: schedule.companyId,
-    companyName: schedule.companyName,
-    format: schedule.format,
-    frequency: schedule.frequency,
-    dayOfWeek: schedule.dayOfWeek,
-    dayOfMonth: schedule.dayOfMonth,
-    hour: schedule.hour,
-    minute: schedule.minute,
-    timezone: schedule.timezone,
-    recipients: schedule.recipients ?? [],
-    status: schedule.status,
-    lastRunAt: schedule.lastRunAt?.toISOString() ?? null,
-    nextRunAt: schedule.nextRunAt?.toISOString() ?? null,
-    createdAt: schedule.createdAt.toISOString(),
-    updatedAt: schedule.updatedAt.toISOString(),
-    runs: runs.map((run) => ({
-      id: run.id,
-      status: run.status,
-      startedAt: run.startedAt.toISOString(),
-      completedAt: run.completedAt?.toISOString() ?? null,
-      error: run.error,
-      artifacts: Array.isArray(run.artifacts)
-        ? (run.artifacts as Array<Record<string, unknown>>).map((artifact, index) => {
-            const rawKey = artifact["key"]
-            const rawName = artifact["fileName"]
-            const rawMime = artifact["mimeType"]
-            return {
-              index,
-              key: typeof rawKey === "string" ? rawKey : `arquivo-${index + 1}`,
-              fileName: typeof rawName === "string" ? rawName : null,
-              mimeType: typeof rawMime === "string" ? rawMime : null,
-            }
-          })
-        : [],
-    })),
-  }
-}
diff --git a/src/server/retry.ts b/src/server/retry.ts
deleted file mode 100644
index 1c309ab..0000000
--- a/src/server/retry.ts
+++ /dev/null
@@ -1,84 +0,0 @@
-/**
- * Retry com backoff exponencial para operacoes transientes.
- * Util para mutations do Convex que podem falhar temporariamente.
- */
-
-export type RetryOptions = {
-  /** Numero maximo de tentativas (default: 3) */
-  maxRetries?: number
-  /** Delay base em ms (default: 100) */
-  baseDelayMs?: number
-  /** Delay maximo em ms (default: 2000) */
-  maxDelayMs?: number
-  /** Funcao para determinar se erro e retryable (default: true para todos exceto validacao) */
-  isRetryable?: (error: unknown) => boolean
-}
-
-const DEFAULT_OPTIONS: Required<RetryOptions> = {
-  maxRetries: 3,
-  baseDelayMs: 100,
-  maxDelayMs: 2000,
-  isRetryable: (error: unknown) => {
-    // Nao retry em erros de validacao
-    if (error instanceof Error) {
-      const msg = error.message.toLowerCase()
-      if (
-        msg.includes("invalido") ||
-        msg.includes("invalid") ||
-        msg.includes("not found") ||
-        msg.includes("unauthorized") ||
-        msg.includes("forbidden")
-      ) {
-        return false
-      }
-    }
-    return true
-  },
-}
-
-/**
- * Executa uma funcao com retry e backoff exponencial.
- *
- * @example
- * ```ts
- * const result = await withRetry(
- *   () => client.mutation(api.liveChat.postMachineMessage, { ... }),
- *   { maxRetries: 3, baseDelayMs: 100 }
- * )
- * ```
- */
-export async function withRetry<T>(fn: () => Promise<T>, options: RetryOptions = {}): Promise<T> {
-  const opts = { ...DEFAULT_OPTIONS, ...options }
-  let lastError: unknown
-
-  for (let attempt = 0; attempt <= opts.maxRetries; attempt++) {
-    try {
-      return await fn()
-    } catch (error) {
-      lastError = error
-
-      // Nao retry se erro nao for retryable
-      if (!opts.isRetryable(error)) {
-        throw error
-      }
-
-      // Ultima tentativa - nao esperar, apenas lancar
-      if (attempt >= opts.maxRetries) {
-        break
-      }
-
-      // Calcular delay com backoff exponencial + jitter
-      const exponentialDelay = opts.baseDelayMs * Math.pow(2, attempt)
-      const jitter = Math.random() * opts.baseDelayMs
-      const delay = Math.min(exponentialDelay + jitter, opts.maxDelayMs)
-
-      await sleep(delay)
-    }
-  }
-
-  throw lastError
-}
-
-function sleep(ms: number): Promise<void> {
-  return new Promise((resolve) => setTimeout(resolve, ms))
-}
diff --git a/stack.yml b/stack.yml
deleted file mode 100644
index 2270f61..0000000
--- a/stack.yml
+++ /dev/null
@@ -1,230 +0,0 @@
-version: "3.8"
-# ci: redeploy trigger (frontend)
-
-services:
-  web:
-    image: sistema_web:node22-bun
-    # Rodamos como root para permitir apt-get (Node 22, toolchain) no boot
-    user: "root"
-    working_dir: /app
-    command: >
-      bash -lc "bash /app/scripts/start-web.sh"
-    volumes:
-      - ${APP_DIR:-/srv/apps/sistema}:/app
-      # Removido: sistema_db (SQLite) - agora usa PostgreSQL
-    environment:
-      NODE_ENV: "production"
-      BUN_INSTALL_CACHE_DIR: "/tmp/bun-cache"
-      # Garante instalação de devDependencies para o build (prisma CLI)
-      NPM_CONFIG_PRODUCTION: "false"
-      SKIP_AUTH_SEED: "true"
-      # IMPORTANTE: "NEXT_PUBLIC_*" é consumida pelo navegador (cliente). Use a URL pública do Convex.
-      # Não use o hostname interno do Swarm aqui, pois o browser não consegue resolvê-lo.
-      NEXT_PUBLIC_CONVEX_URL: "${NEXT_PUBLIC_CONVEX_URL}"
-      # URLs consumidas apenas pelo backend/SSR usam o endpoint publico para evitar falhas de DNS interno
-      CONVEX_INTERNAL_URL: "https://convex.esdrasrenan.com.br"
-      # URLs públicas do app (evita fallback para localhost)
-      NEXT_PUBLIC_APP_URL: "${NEXT_PUBLIC_APP_URL}"
-      BETTER_AUTH_URL: "${BETTER_AUTH_URL}"
-      BETTER_AUTH_SECRET: "${BETTER_AUTH_SECRET}"
-      REPORTS_CRON_SECRET: "${REPORTS_CRON_SECRET}"
-      REPORTS_CRON_BASE_URL: "${REPORTS_CRON_BASE_URL}"
-      # PostgreSQL connection string (usa o servico 'postgres18' existente na rede traefik_public)
-      # connection_limit: maximo de conexoes por replica (2 replicas x 10 = 20 conexoes)
-      # pool_timeout: tempo maximo para aguardar conexao disponivel
-      DATABASE_URL: "postgresql://${POSTGRES_USER:-sistema}:${POSTGRES_PASSWORD}@postgres18:5432/${POSTGRES_DB:-sistema_chamados}?connection_limit=10&pool_timeout=10"
-      # Evita apt-get na inicialização porque a imagem já vem com toolchain pronta
-      SKIP_APT_BOOTSTRAP: "true"
-      # Usado para forçar novo rollout a cada deploy (setado pelo CI)
-      RELEASE_SHA: "${RELEASE_SHA:-dev}"
-    # Tempo para graceful shutdown antes do SIGKILL
-    stop_grace_period: 10s
-    deploy:
-      mode: replicated
-      # PostgreSQL suporta múltiplas conexões - agora podemos ter 2 réplicas!
-      replicas: 2
-      update_config:
-        parallelism: 1
-        # PostgreSQL permite start-first para zero-downtime deploys
-        order: start-first
-        failure_action: rollback
-        # Delay entre updates para dar tempo ao container iniciar
-        delay: 5s
-        # Monitor: tempo que o Swarm espera apos o deploy para verificar estabilidade
-        monitor: 30s
-      rollback_config:
-        order: stop-first
-      resources:
-        limits:
-          memory: "2G"
-      restart_policy:
-        condition: any
-        # Delay antes de tentar restart em caso de falha
-        delay: 5s
-        # Maximo de restarts em uma janela de tempo
-        max_attempts: 3
-        window: 120s
-      placement:
-        constraints:
-          - node.role == manager
-      labels:
-        - traefik.enable=true
-        - traefik.docker.network=traefik_public
-        - traefik.http.routers.sistema_web.rule=Host(`tickets.esdrasrenan.com.br`)
-        - traefik.http.routers.sistema_web.entrypoints=websecure
-        - traefik.http.routers.sistema_web.tls=true
-        - traefik.http.routers.sistema_web.tls.certresolver=le
-        - traefik.http.services.sistema_web.loadbalancer.server.port=3000
-    networks:
-      - traefik_public
-    healthcheck:
-      # Healthcheck mais robusto: verifica se o servidor responde
-      test: ["CMD", "node", "-e", "fetch('http://localhost:3000/api/health',{timeout:2000}).then(r=>process.exit(r.ok?0:1)).catch(()=>process.exit(1))"]
-      interval: 10s
-      timeout: 5s
-      retries: 3
-      # start_period: tempo de inicialização antes de começar a contar falhas
-      # O novo container só entra em serviço APÓS passar no healthcheck
-      start_period: 180s
-
-  # PostgreSQL: usando o servico 'postgres18' existente na rede traefik_public
-  # Nao e necessario definir aqui pois ja existe um servico global
-
-  convex_backend:
-    # Versao estavel - crons movidos para /api/cron/* chamados via crontab do Linux
-    image: ghcr.io/get-convex/convex-backend:6690a911bced1e5e516eafc0409a7239fb6541bb
-    stop_grace_period: 10s
-    stop_signal: SIGINT
-    command:
-      - --convex-http-proxy
-      - http://convex_proxy:8888
-    volumes:
-      - convex_data:/convex/data
-    environment:
-      - RUST_LOG=info,common::errors=error
-      - CONVEX_CLOUD_ORIGIN=https://convex.esdrasrenan.com.br
-      - CONVEX_SITE_ORIGIN=https://convex.esdrasrenan.com.br
-      # Provisionamento de máquinas (usado pelas functions do Convex)
-      - MACHINE_PROVISIONING_SECRET=${MACHINE_PROVISIONING_SECRET}
-      - MACHINE_TOKEN_TTL_MS=${MACHINE_TOKEN_TTL_MS:-2592000000}
-      - FLEET_SYNC_SECRET=${FLEET_SYNC_SECRET:-}
-      - REPORTS_CRON_SECRET=${REPORTS_CRON_SECRET}
-      - REPORTS_CRON_BASE_URL=${REPORTS_CRON_BASE_URL}
-      - REPORTS_CRON_ENABLED=${REPORTS_CRON_ENABLED:-false}
-    deploy:
-      mode: replicated
-      replicas: 1
-      update_config:
-        parallelism: 1
-        order: start-first
-        failure_action: rollback
-        # Delay e monitor para garantir zero-downtime
-        delay: 10s
-        monitor: 30s
-      resources:
-        limits:
-          # Limite de memória elevado para evitar reinícios por OOM (exit code 137) em cargas de relatórios / índices.
-          memory: "16G"
-        reservations:
-          memory: "4G"
-      restart_policy:
-        condition: any
-      placement:
-        constraints:
-          - node.role == manager
-      labels:
-        - traefik.enable=true
-        - traefik.docker.network=traefik_public
-        - traefik.http.routers.sistema_convex.rule=Host(`convex.esdrasrenan.com.br`)
-        - traefik.http.routers.sistema_convex.entrypoints=websecure
-        - traefik.http.routers.sistema_convex.tls=true
-        - traefik.http.routers.sistema_convex.tls.certresolver=le
-        - traefik.http.routers.sistema_convex.priority=1
-        - traefik.http.routers.sistema_convex_api_json.rule=Host(`convex.esdrasrenan.com.br`) && PathPrefix(`/api/`) && Method(`POST`) && HeadersRegexp(`Content-Type`, `(?i)^application/json(\\s*;.*)?$$`)
-        - traefik.http.routers.sistema_convex_api_json.entrypoints=websecure
-        - traefik.http.routers.sistema_convex_api_json.tls=true
-        - traefik.http.routers.sistema_convex_api_json.tls.certresolver=le
-        - traefik.http.routers.sistema_convex_api_json.priority=100
-        - traefik.http.routers.sistema_convex_api_json.service=sistema_convex
-        - traefik.http.services.sistema_convex.loadbalancer.server.port=3210
-    networks:
-      - traefik_public
-      - convex_internal
-    healthcheck:
-      test: ["CMD-SHELL", "curl -sf http://localhost:3210/version >/dev/null || exit 1"]
-      interval: 15s
-      timeout: 5s
-      retries: 3
-      start_period: 60s
-
-  convex_proxy:
-    image: monokal/tinyproxy:latest
-    command:
-      - ANY
-    deploy:
-      mode: replicated
-      replicas: 1
-      resources:
-        limits:
-          memory: "256M"
-      placement:
-        constraints:
-          - node.role == manager
-    networks:
-      - convex_internal
-
-  convex_block:
-    image: hashicorp/http-echo:1.0.0
-    command:
-      - -listen=:8080
-      - -status-code=415
-      - -text=unsupported content type
-    deploy:
-      mode: replicated
-      replicas: 1
-      placement:
-        constraints:
-          - node.role == manager
-      labels:
-        - traefik.enable=true
-        - traefik.docker.network=traefik_public
-        - traefik.http.routers.sistema_convex_api_block.rule=Host(`convex.esdrasrenan.com.br`) && PathPrefix(`/api/`) && Method(`POST`)
-        - traefik.http.routers.sistema_convex_api_block.entrypoints=websecure
-        - traefik.http.routers.sistema_convex_api_block.tls=true
-        - traefik.http.routers.sistema_convex_api_block.tls.certresolver=le
-        - traefik.http.routers.sistema_convex_api_block.priority=50
-        - traefik.http.routers.sistema_convex_api_block.service=sistema_convex_block
-        - traefik.http.services.sistema_convex_block.loadbalancer.server.port=8080
-    networks:
-      - traefik_public
-
-  convex_dashboard:
-    image: ghcr.io/get-convex/convex-dashboard:latest
-    environment:
-      - NEXT_PUBLIC_DEPLOYMENT_URL=https://convex.esdrasrenan.com.br
-    deploy:
-      mode: replicated
-      replicas: 0
-      placement:
-        constraints:
-          - node.role == manager
-      labels:
-        - traefik.enable=true
-        - traefik.docker.network=traefik_public
-        - traefik.http.routers.sistema_convex_admin.rule=Host(`convex-admin.esdrasrenan.com.br`)
-        - traefik.http.routers.sistema_convex_admin.entrypoints=websecure
-        - traefik.http.routers.sistema_convex_admin.tls=true
-        - traefik.http.routers.sistema_convex_admin.tls.certresolver=le
-        - traefik.http.services.sistema_convex_admin.loadbalancer.server.port=6791
-    networks:
-      - traefik_public
-
-volumes:
-  convex_data:
-
-networks:
-  traefik_public:
-    external: true
-  convex_internal:
-    driver: overlay
-    internal: true
diff --git a/tests/api-admin-devices-rename.test.ts b/tests/api-admin-devices-rename.test.ts
deleted file mode 100644
index 9ba1f27..0000000
--- a/tests/api-admin-devices-rename.test.ts
+++ /dev/null
@@ -1,61 +0,0 @@
-import { describe, expect, it, beforeEach, vi } from "vitest"
-
-import { POST } from "@/app/api/admin/devices/rename/route"
-import { assertAuthenticatedSession } from "@/lib/auth-server"
-
-vi.mock("@/lib/auth-server", () => ({
-  assertAuthenticatedSession: vi.fn(),
-}))
-
-const mutationMock = vi.fn()
-
-vi.mock("convex/browser", () => ({
-  ConvexHttpClient: vi.fn(() => ({ mutation: mutationMock })),
-}))
-
-describe("POST /api/admin/devices/rename", () => {
-  beforeEach(() => {
-    vi.resetAllMocks()
-    process.env.NEXT_PUBLIC_CONVEX_URL = "https://convex.example.test"
-    vi.mocked(assertAuthenticatedSession).mockResolvedValue({
-      user: {
-        id: "session-user",
-        email: "agent@example.com",
-        name: "Agent",
-        role: "AGENT",
-        tenantId: "tenant-atlas",
-        avatarUrl: null,
-      },
-      session: { id: "sess", expiresAt: Date.now() + 1000 },
-    })
-    mutationMock.mockImplementation((name: unknown) => {
-      if (typeof name === "string") {
-        return Promise.resolve({ ok: true })
-      }
-
-      return Promise.resolve({ _id: "user-123" })
-    })
-  })
-
-  it("envia somente machineId, actorId e hostname para machines:rename", async () => {
-    const body = {
-      machineId: "machine-123",
-      hostname: "novo-host",
-    }
-    const req = new Request("http://localhost/api/admin/devices/rename", {
-      method: "POST",
-      headers: { "Content-Type": "application/json" },
-      body: JSON.stringify(body),
-    })
-
-    const res = await POST(req)
-    expect(res.status).toBe(200)
-    const renameCall = mutationMock.mock.calls.find(([name]) => name === "machines:rename")
-    expect(renameCall).toBeDefined()
-    expect(renameCall?.[1]).toEqual({
-      machineId: "machine-123",
-      actorId: "user-123",
-      hostname: "novo-host",
-    })
-  })
-})
diff --git a/tests/automations-engine.test.ts b/tests/automations-engine.test.ts
deleted file mode 100644
index 483b060..0000000
--- a/tests/automations-engine.test.ts
+++ /dev/null
@@ -1,305 +0,0 @@
-import { describe, expect, it, vi } from "bun:test"
-
-import { runTicketAutomationsForEvent } from "../convex/automations"
-import type { AutomationConditionGroup, TicketForAutomation } from "../convex/automationsEngine"
-import { evaluateAutomationConditions } from "../convex/automationsEngine"
-
-function buildTicket(overrides: Partial<TicketForAutomation> = {}): TicketForAutomation {
-  const base: TicketForAutomation = {
-    tenantId: "tenant-1",
-    status: "AWAITING_ATTENDANCE",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: "queue-1" as never,
-    companyId: "company-1" as never,
-    categoryId: "cat-1" as never,
-    subcategoryId: "subcat-1" as never,
-    tags: ["vip", "windows"],
-    formTemplate: "DEFAULT",
-    chatEnabled: true,
-  }
-
-  return { ...base, ...overrides }
-}
-
-describe("automationsEngine.evaluateAutomationConditions", () => {
-  it("retorna true quando não há condições", () => {
-    const ticket = buildTicket()
-    expect(evaluateAutomationConditions(ticket, null)).toBe(true)
-    expect(evaluateAutomationConditions(ticket, undefined)).toBe(true)
-  })
-
-  it("aplica AND: todas devem bater", () => {
-    const ticket = buildTicket({ priority: "HIGH" })
-    const group: AutomationConditionGroup = {
-      op: "AND",
-      conditions: [
-        { field: "priority", op: "eq", value: "HIGH" },
-        { field: "status", op: "eq", value: "AWAITING_ATTENDANCE" },
-      ],
-    }
-    expect(evaluateAutomationConditions(ticket, group)).toBe(true)
-  })
-
-  it("aplica OR: basta uma bater", () => {
-    const ticket = buildTicket({ priority: "LOW" })
-    const group: AutomationConditionGroup = {
-      op: "OR",
-      conditions: [
-        { field: "priority", op: "eq", value: "HIGH" },
-        { field: "priority", op: "eq", value: "LOW" },
-      ],
-    }
-    expect(evaluateAutomationConditions(ticket, group)).toBe(true)
-  })
-
-  it("suporta comparadores eq/neq/in/not_in para campos simples", () => {
-    const ticket = buildTicket()
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "companyId", op: "eq", value: "company-1" }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "queueId", op: "neq", value: "queue-2" }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "priority", op: "in", value: ["LOW", "MEDIUM"] }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "status", op: "not_in", value: ["RESOLVED", "PAUSED"] }],
-      })
-    ).toBe(true)
-  })
-
-  it("suporta chatEnabled (is_true/is_false/eq/neq)", () => {
-    const ticket = buildTicket({ chatEnabled: true })
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "chatEnabled", op: "is_true" }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "chatEnabled", op: "is_false" }],
-      })
-    ).toBe(false)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "chatEnabled", op: "eq", value: true }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "chatEnabled", op: "neq", value: false }],
-      })
-    ).toBe(true)
-  })
-
-  it("suporta tag (contains/not_contains/eq/neq)", () => {
-    const ticket = buildTicket({ tags: ["vip", "linux"] })
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "tag", op: "contains", value: "vip" }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "tag", op: "not_contains", value: "windows" }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "tag", op: "eq", value: "linux" }],
-      })
-    ).toBe(true)
-
-    expect(
-      evaluateAutomationConditions(ticket, {
-        op: "AND",
-        conditions: [{ field: "tag", op: "neq", value: "vip" }],
-      })
-    ).toBe(false)
-  })
-})
-
-describe("automations.runTicketAutomationsForEvent", () => {
-  it("agenda automação DELAYED via scheduler.runAfter", async () => {
-    const runAfter = vi.fn(async () => {})
-
-    const ticketId = "ticket_1" as never
-    const automationId = "auto_1" as never
-    const ticket = buildTicket({ tenantId: "tenant-1" }) as unknown as { _id: unknown; tenantId: string }
-    const automations = [
-      {
-        _id: automationId,
-        tenantId: "tenant-1",
-        name: "Auto",
-        enabled: true,
-        trigger: "TICKET_CREATED",
-        timing: "DELAYED",
-        delayMs: 60_000,
-        conditions: null,
-        actions: [{ type: "SET_CHAT_ENABLED", enabled: true }],
-        createdBy: "user_1",
-        createdAt: 0,
-        updatedAt: 0,
-      },
-    ]
-
-    const take = vi.fn(async () => automations)
-    const filter = vi.fn(() => ({ take }))
-    const withIndex = vi.fn(() => ({ filter, take }))
-    const query = vi.fn(() => ({ withIndex }))
-    const get = vi.fn(async (id: unknown) => {
-      if (id === ticketId) return { ...ticket, _id: ticketId, tenantId: "tenant-1" }
-      return null
-    })
-
-    await runTicketAutomationsForEvent(
-      {
-        db: { get, query } as unknown,
-        scheduler: { runAfter } as unknown,
-      } as never,
-      { tenantId: "tenant-1", ticketId, eventType: "TICKET_CREATED" }
-    )
-
-    expect(runAfter).toHaveBeenCalledTimes(1)
-    expect(runAfter).toHaveBeenCalledWith(
-      60_000,
-      expect.anything(),
-      expect.objectContaining({ automationId, ticketId, eventType: "TICKET_CREATED" })
-    )
-  })
-
-  it("agenda envio de e-mail quando ação SEND_EMAIL é aplicada", async () => {
-    const runAfter = vi.fn(async () => {})
-
-    const ticketId = "ticket_1" as never
-    const automationId = "auto_1" as never
-
-    const ticket = {
-      _id: ticketId,
-      tenantId: "tenant-1",
-      reference: 123,
-      subject: "Teste de automação",
-      status: "PENDING",
-      priority: "MEDIUM",
-      channel: "EMAIL",
-      requesterId: "user_req_1" as never,
-      requesterSnapshot: { name: "Renan", email: "cliente@empresa.com" },
-      createdAt: 0,
-      updatedAt: 0,
-    }
-
-    const automations = [
-      {
-        _id: automationId,
-        tenantId: "tenant-1",
-        name: "Auto e-mail",
-        enabled: true,
-        trigger: "TICKET_CREATED",
-        timing: "IMMEDIATE",
-        delayMs: undefined,
-        conditions: null,
-        actions: [
-          {
-            type: "SEND_EMAIL",
-            subject: "Atualização do chamado #{{ticket.reference}}",
-            message: "Olá {{requester.name}}, recebemos seu chamado: {{ticket.subject}}",
-            ctaTarget: "PORTAL",
-            ctaLabel: "Abrir chamado",
-            recipients: [{ type: "REQUESTER" }],
-          },
-        ],
-        createdBy: "user_1",
-        createdAt: 0,
-        updatedAt: 0,
-      },
-    ]
-
-    const takeAutomations = vi.fn(async () => automations)
-    const filterAutomations = vi.fn(() => ({ take: takeAutomations }))
-    const withIndexAutomations = vi.fn(() => ({ filter: filterAutomations, take: takeAutomations }))
-
-    const takeRuns = vi.fn(async () => [])
-    const orderRuns = vi.fn(() => ({ take: takeRuns }))
-    const withIndexRuns = vi.fn(() => ({ order: orderRuns, take: takeRuns }))
-
-    const query = vi.fn((table: string) => {
-      if (table === "ticketAutomations") {
-        return { withIndex: withIndexAutomations }
-      }
-      if (table === "ticketAutomationRuns") {
-        return { withIndex: withIndexRuns }
-      }
-      throw new Error(`unexpected table: ${table}`)
-    })
-
-    const get = vi.fn(async (id: unknown) => {
-      if (id === ticketId) return ticket
-      return null
-    })
-
-    const insert = vi.fn(async () => "run_1" as never)
-    const patch = vi.fn(async () => {})
-    const del = vi.fn(async () => {})
-
-    await runTicketAutomationsForEvent(
-      {
-        db: { get, query, insert, patch, delete: del } as unknown,
-        scheduler: { runAfter } as unknown,
-      } as never,
-      { tenantId: "tenant-1", ticketId, eventType: "TICKET_CREATED" }
-    )
-
-    expect(runAfter).toHaveBeenCalledTimes(1)
-    expect(runAfter).toHaveBeenCalledWith(
-      1,
-      expect.anything(),
-      expect.objectContaining({
-        to: ["cliente@empresa.com"],
-        subject: "Atualização do chamado #123",
-        emailProps: expect.objectContaining({
-          title: "Atualização do chamado #123",
-          message: "Olá Renan, recebemos seu chamado: Teste de automação",
-          ticket: expect.objectContaining({
-            reference: 123,
-            subject: "Teste de automação",
-            status: "PENDING",
-            priority: "MEDIUM",
-            requesterName: "Renan",
-          }),
-          ctaLabel: "Abrir chamado",
-        }),
-      })
-    )
-  })
-})
diff --git a/tests/browser/__screenshots__/example.browser.test.ts/CTA-button-snapshot-1.png b/tests/browser/__screenshots__/example.browser.test.ts/CTA-button-snapshot-1.png
deleted file mode 100644
index bf60136..0000000
Binary files a/tests/browser/__screenshots__/example.browser.test.ts/CTA-button-snapshot-1.png and /dev/null differ
diff --git a/tests/browser/__screenshots__/example.browser.test.ts/cta-button-chromium-linux.png b/tests/browser/__screenshots__/example.browser.test.ts/cta-button-chromium-linux.png
deleted file mode 100644
index 0c48634..0000000
Binary files a/tests/browser/__screenshots__/example.browser.test.ts/cta-button-chromium-linux.png and /dev/null differ
diff --git a/tests/browser/example.browser.test.ts b/tests/browser/example.browser.test.ts
deleted file mode 100644
index bcd6e89..0000000
--- a/tests/browser/example.browser.test.ts
+++ /dev/null
@@ -1,56 +0,0 @@
-import { expect, test } from "bun:test"
-
-type ScreenshotMatcher = {
-  toMatchScreenshot: (name: string) => Promise<unknown> | unknown
-}
-
-function isScreenshotMatcher(value: unknown): value is ScreenshotMatcher {
-  return typeof value === "object" && value !== null && "toMatchScreenshot" in value &&
-    typeof (value as ScreenshotMatcher).toMatchScreenshot === "function"
-}
-
-const matcherProbe = expect({}) as unknown
-const hasScreenshotMatcher = isScreenshotMatcher(matcherProbe)
-const testFn = hasScreenshotMatcher ? test : test.skip
-
-testFn("CTA button snapshot", async () => {
-  const html = `
-    <main
-      style="
-        font-family: 'Inter', sans-serif;
-        padding: 48px;
-        display: flex;
-        align-items: center;
-        justify-content: center;
-        background: linear-gradient(135deg, #111827, #1f2937);
-        min-height: 320px;
-      "
-    >
-      <button
-        data-testid="cta"
-        style="
-          font-size: 18px;
-          padding: 14px 28px;
-          border-radius: 9999px;
-          border: none;
-          color: white;
-          background: #2563eb;
-          box-shadow: 0 10px 20px rgba(37, 99, 235, 0.35);
-          cursor: pointer;
-        "
-      >
-        Abrir chamado
-      </button>
-    </main>
-  `
-
-  document.body.innerHTML = html
-
-  const ctaButton = document.querySelector("[data-testid='cta']")
-  expect(ctaButton).toBeTruthy()
-
-  const bodyExpectation = expect(document.body) as unknown
-  if (isScreenshotMatcher(bodyExpectation)) {
-    await bodyExpectation.toMatchScreenshot("cta-button")
-  }
-})
diff --git a/tests/csv.test.ts b/tests/csv.test.ts
deleted file mode 100644
index 2b122bc..0000000
--- a/tests/csv.test.ts
+++ /dev/null
@@ -1,18 +0,0 @@
-import { describe, expect, it } from "bun:test"
-import { csvEscape, rowsToCsv } from "@/lib/csv"
-
-describe("csvEscape", () => {
-  it("escapes quotes and commas", () => {
-    expect(csvEscape('a,b')).toBe('"a,b"')
-    expect(csvEscape('a"b')).toBe('"a""b"')
-    expect(csvEscape('simple')).toBe('simple')
-  })
-})
-
-describe("rowsToCsv", () => {
-  it("joins rows and columns with newline and commas", () => {
-    const csv = rowsToCsv([["A", "B"], [1, 2]])
-    expect(csv).toBe("A,B\n1,2\n")
-  })
-})
-
diff --git a/tests/devices/remote-access.test.ts b/tests/devices/remote-access.test.ts
deleted file mode 100644
index bc694d9..0000000
--- a/tests/devices/remote-access.test.ts
+++ /dev/null
@@ -1,71 +0,0 @@
-import { describe, expect, it } from "bun:test"
-
-import { normalizeDeviceRemoteAccess } from "@/components/admin/devices/admin-devices-overview"
-
-describe("normalizeDeviceRemoteAccess", () => {
-  it("returns null when value is empty", () => {
-    expect(normalizeDeviceRemoteAccess(undefined)).toBeNull()
-    expect(normalizeDeviceRemoteAccess(" ")).toBeNull()
-  })
-
-  it("parses plain identifier strings", () => {
-    const result = normalizeDeviceRemoteAccess("PC-001")
-    expect(result).toEqual({
-      provider: null,
-      identifier: "PC-001",
-      username: null,
-      password: null,
-      url: null,
-      notes: null,
-      lastVerifiedAt: null,
-      metadata: null,
-    })
-  })
-
-  it("detects URLs in string input", () => {
-    const result = normalizeDeviceRemoteAccess("https://remote.example.com/session/123")
-    expect(result).toEqual({
-      provider: null,
-      identifier: null,
-      username: null,
-      password: null,
-      url: "https://remote.example.com/session/123",
-      notes: null,
-      lastVerifiedAt: null,
-      metadata: null,
-    })
-  })
-
-  it("normalizes object payload with aliases", () => {
-    const timestamp = 1_701_234_567_890
-    const result = normalizeDeviceRemoteAccess({
-      provider: "AnyDesk",
-      code: "123-456-789",
-      remoteUrl: "https://anydesk.com/session/123",
-      note: "Suporte avançado",
-      user: "admin",
-      secret: "S3nh@",
-      verifiedAt: timestamp,
-      extraTag: "vip",
-    })
-    expect(result).toEqual({
-      provider: "AnyDesk",
-      identifier: "123-456-789",
-      username: "admin",
-      password: "S3nh@",
-      url: "https://anydesk.com/session/123",
-      notes: "Suporte avançado",
-      lastVerifiedAt: timestamp,
-      metadata: {
-        provider: "AnyDesk",
-        code: "123-456-789",
-        remoteUrl: "https://anydesk.com/session/123",
-        note: "Suporte avançado",
-        user: "admin",
-        secret: "S3nh@",
-        verifiedAt: timestamp,
-        extraTag: "vip",
-      },
-    })
-  })
-})
diff --git a/tests/email-smtp.test.ts b/tests/email-smtp.test.ts
deleted file mode 100644
index 5f05418..0000000
--- a/tests/email-smtp.test.ts
+++ /dev/null
@@ -1,84 +0,0 @@
-import { describe, it, expect, beforeAll, afterAll } from "bun:test"
-
-// Importar apenas as funcoes testavel (nao o mock do tls)
-// O teste de envio real so roda quando SMTP_INTEGRATION_TEST=true
-
-describe("extractEnvelopeAddress", () => {
-  // Testar a funcao de extracao de endereco sem precisar de mock
-  const extractEnvelopeAddress = (from: string): string => {
-    // Prefer address inside angle brackets
-    const angle = from.match(/<\s*([^>\s]+)\s*>/)
-    if (angle?.[1]) return angle[1]
-    // Fallback: address inside parentheses
-    const paren = from.match(/\(([^)\s]+@[^)\s]+)\)/)
-    if (paren?.[1]) return paren[1]
-    // Fallback: first email-like substring
-    const email = from.match(/[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,}/)
-    if (email?.[0]) return email[0]
-    // Last resort: use whole string
-    return from
-  }
-
-  it("extrai endereco de colchetes angulares", () => {
-    expect(extractEnvelopeAddress("Nome <email@example.com>")).toBe("email@example.com")
-    expect(extractEnvelopeAddress("Sistema <noreply@sistema.com.br>")).toBe("noreply@sistema.com.br")
-  })
-
-  it("extrai endereco de parenteses como fallback", () => {
-    expect(extractEnvelopeAddress("Chatwoot chat@esdrasrenan.com.br (chat@esdrasrenan.com.br)")).toBe(
-      "chat@esdrasrenan.com.br"
-    )
-  })
-
-  it("extrai endereco direto sem formatacao", () => {
-    expect(extractEnvelopeAddress("user@domain.com")).toBe("user@domain.com")
-  })
-
-  it("extrai primeiro email de string mista", () => {
-    expect(extractEnvelopeAddress("Contato via email test@test.org para suporte")).toBe("test@test.org")
-  })
-
-  it("retorna string original se nenhum email encontrado", () => {
-    expect(extractEnvelopeAddress("nome-sem-email")).toBe("nome-sem-email")
-  })
-})
-
-describe("sendSmtpMail - integracao", () => {
-  const shouldRunIntegration = process.env.SMTP_INTEGRATION_TEST === "true"
-
-  it.skipIf(!shouldRunIntegration)("envia email via SMTP real", async () => {
-    // Este teste so roda quando SMTP_INTEGRATION_TEST=true
-    // Para rodar: SMTP_INTEGRATION_TEST=true bun test tests/email-smtp.test.ts
-    const { sendSmtpMail } = await import("@/server/email-smtp")
-
-    const host = process.env.SMTP_HOST
-    const port = process.env.SMTP_PORT
-    const username = process.env.SMTP_USER
-    const password = process.env.SMTP_PASS
-    const fromEmail = process.env.SMTP_FROM_EMAIL
-    const fromName = process.env.SMTP_FROM_NAME ?? "Sistema de Chamados"
-
-    if (!host || !port || !username || !password || !fromEmail) {
-      throw new Error(
-        "Variáveis SMTP ausentes. Defina SMTP_HOST, SMTP_PORT, SMTP_USER, SMTP_PASS, SMTP_FROM_EMAIL (e opcionalmente SMTP_FROM_NAME, SMTP_SECURE, SMTP_TEST_TO)."
-      )
-    }
-
-    const config = {
-      host,
-      port: Number(port),
-      username,
-      password,
-      from: `"${fromName}" <${fromEmail}>`,
-      tls: (process.env.SMTP_SECURE ?? "false").toLowerCase() === "true",
-      starttls: (process.env.SMTP_SECURE ?? "false").toLowerCase() !== "true",
-      timeoutMs: 30000,
-    }
-
-    const to = process.env.SMTP_TEST_TO ?? fromEmail
-
-    await expect(
-      sendSmtpMail(config, to, "Teste automático do sistema", "<p>Este é um teste automático.</p>")
-    ).resolves.toBeUndefined()
-  }, { timeout: 60000 })
-})
diff --git a/tests/invite-policies.test.ts b/tests/invite-policies.test.ts
deleted file mode 100644
index d4b1cf8..0000000
--- a/tests/invite-policies.test.ts
+++ /dev/null
@@ -1,41 +0,0 @@
-import { describe, expect, test } from "bun:test"
-
-import {
-  canReactivateInvite,
-  isWithinInviteReactivationWindow,
-  INVITE_REACTIVATION_WINDOW_DAYS,
-} from "@/lib/invite-policies"
-
-describe("invite reactivation policies", () => {
-  test("isWithinInviteReactivationWindow respects configured window", () => {
-    const now = new Date("2025-10-18T12:00:00Z")
-    const insideWindow = new Date(now.getTime() - (INVITE_REACTIVATION_WINDOW_DAYS - 1) * 24 * 60 * 60 * 1000)
-    const outsideWindow = new Date(now.getTime() - (INVITE_REACTIVATION_WINDOW_DAYS + 1) * 24 * 60 * 60 * 1000)
-
-    expect(isWithinInviteReactivationWindow(insideWindow, now)).toBe(true)
-    expect(isWithinInviteReactivationWindow(outsideWindow, now)).toBe(false)
-    expect(isWithinInviteReactivationWindow(null, now)).toBe(false)
-    expect(isWithinInviteReactivationWindow("invalid-date", now)).toBe(false)
-  })
-
-  test("canReactivateInvite returns true only for revoked invites within window", () => {
-    const now = new Date("2025-10-18T12:00:00Z")
-    const revokedRecently = {
-      status: "revoked",
-      revokedAt: new Date(now.getTime() - 2 * 24 * 60 * 60 * 1000),
-    }
-    const revokedLongAgo = {
-      status: "revoked",
-      revokedAt: new Date(now.getTime() - 10 * 24 * 60 * 60 * 1000),
-    }
-    const pendingInvite = {
-      status: "pending",
-      revokedAt: null,
-    }
-
-    expect(canReactivateInvite(revokedRecently, now)).toBe(true)
-    expect(canReactivateInvite(revokedLongAgo, now)).toBe(false)
-    expect(canReactivateInvite(pendingInvite, now)).toBe(false)
-  })
-})
-
diff --git a/tests/liveChat.test.ts b/tests/liveChat.test.ts
deleted file mode 100644
index dd98427..0000000
--- a/tests/liveChat.test.ts
+++ /dev/null
@@ -1,424 +0,0 @@
-import { describe, it, expect, vi, beforeEach } from "bun:test"
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-
-const FIXED_NOW = 1_706_071_200_000
-const FIVE_MINUTES_MS = 5 * 60 * 1000
-
-type MockDb = {
-  get: ReturnType<typeof vi.fn>
-  query: ReturnType<typeof vi.fn>
-  insert: ReturnType<typeof vi.fn>
-  patch: ReturnType<typeof vi.fn>
-}
-
-function createMockDb(): MockDb {
-  return {
-    get: vi.fn(),
-    query: vi.fn(() => ({
-      withIndex: vi.fn(() => ({
-        filter: vi.fn(() => ({
-          first: vi.fn(async () => null),
-          collect: vi.fn(async () => []),
-          take: vi.fn(async () => []),
-        })),
-        first: vi.fn(async () => null),
-        collect: vi.fn(async () => []),
-        take: vi.fn(async () => []),
-      })),
-      filter: vi.fn(() => ({
-        first: vi.fn(async () => null),
-        collect: vi.fn(async () => []),
-      })),
-      first: vi.fn(async () => null),
-      collect: vi.fn(async () => []),
-    })),
-    insert: vi.fn(async () => "inserted_id" as Id<"liveChatSessions">),
-    patch: vi.fn(async () => {}),
-  }
-}
-
-function buildUser(overrides: Partial<Doc<"users">> = {}): Doc<"users"> {
-  const user: Record<string, unknown> = {
-    _id: "user_1" as Id<"users">,
-    _creationTime: FIXED_NOW - 100_000,
-    tenantId: "tenant-1",
-    name: "Agent Test",
-    email: "agent@test.com",
-    role: "AGENT",
-    authId: "auth_1",
-    avatarUrl: undefined,
-    createdAt: FIXED_NOW - 100_000,
-    updatedAt: FIXED_NOW - 50_000,
-    isActive: true,
-    isInitialAdmin: false,
-    companyId: undefined,
-    teamsIds: [],
-    managingCompaniesIds: [],
-    deletedAt: undefined,
-  }
-  return { ...(user as Doc<"users">), ...overrides }
-}
-
-function buildMachine(overrides: Partial<Doc<"machines">> = {}): Doc<"machines"> {
-  const machine: Record<string, unknown> = {
-    _id: "machine_1" as Id<"machines">,
-    _creationTime: FIXED_NOW - 100_000,
-    tenantId: "tenant-1",
-    companyId: undefined,
-    companySlug: undefined,
-    authUserId: undefined,
-    authEmail: undefined,
-    persona: undefined,
-    assignedUserId: undefined,
-    assignedUserEmail: undefined,
-    assignedUserName: undefined,
-    assignedUserRole: undefined,
-    hostname: "desktop-01",
-    osName: "Windows",
-    osVersion: "11",
-    architecture: "x86_64",
-    macAddresses: ["001122334455"],
-    serialNumbers: ["SN123"],
-    fingerprint: "fingerprint",
-    metadata: {},
-    lastHeartbeatAt: FIXED_NOW - 1000, // Online
-    status: undefined,
-    isActive: true,
-    createdAt: FIXED_NOW - 10_000,
-    updatedAt: FIXED_NOW - 5_000,
-    registeredBy: "agent:desktop",
-    linkedUserIds: [],
-    remoteAccess: null,
-  }
-  return { ...(machine as Doc<"machines">), ...overrides }
-}
-
-function buildTicket(overrides: Partial<Doc<"tickets">> = {}): Doc<"tickets"> {
-  const ticket: Record<string, unknown> = {
-    _id: "ticket_1" as Id<"tickets">,
-    _creationTime: FIXED_NOW - 50_000,
-    tenantId: "tenant-1",
-    reference: 1001,
-    subject: "Test Ticket",
-    status: "OPEN",
-    priority: "MEDIUM",
-    machineId: "machine_1" as Id<"machines">,
-    requesterId: "user_2" as Id<"users">,
-    assigneeId: undefined,
-    companyId: undefined,
-    categoryId: undefined,
-    slaPolicyId: undefined,
-    tags: [],
-    chatEnabled: false,
-    createdAt: FIXED_NOW - 50_000,
-    updatedAt: FIXED_NOW - 25_000,
-    customFieldValues: {},
-    channel: "HELPDESK",
-    visibility: "ALL",
-  }
-  return { ...(ticket as Doc<"tickets">), ...overrides }
-}
-
-function buildSession(overrides: Partial<Doc<"liveChatSessions">> = {}): Doc<"liveChatSessions"> {
-  const session: Record<string, unknown> = {
-    _id: "session_1" as Id<"liveChatSessions">,
-    _creationTime: FIXED_NOW - 10_000,
-    tenantId: "tenant-1",
-    ticketId: "ticket_1" as Id<"tickets">,
-    machineId: "machine_1" as Id<"machines">,
-    agentId: "user_1" as Id<"users">,
-    agentSnapshot: {
-      name: "Agent Test",
-      email: "agent@test.com",
-      avatarUrl: undefined,
-    },
-    status: "ACTIVE",
-    startedAt: FIXED_NOW - 10_000,
-    lastActivityAt: FIXED_NOW - 5_000,
-    unreadByMachine: 0,
-    unreadByAgent: 0,
-    endedAt: undefined,
-  }
-  return { ...(session as Doc<"liveChatSessions">), ...overrides }
-}
-
-describe("liveChat", () => {
-  beforeEach(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  describe("startSession", () => {
-    it("deve criar sessao quando agente valido e maquina online", async () => {
-      const db = createMockDb()
-      const machine = buildMachine({ lastHeartbeatAt: FIXED_NOW - 1000 })
-      const agent = buildUser({ role: "AGENT" })
-      const ticket = buildTicket({ machineId: machine._id })
-
-      db.get.mockImplementation(async (id: string) => {
-        if (id === ticket._id) return ticket
-        if (id === agent._id) return agent
-        if (id === machine._id) return machine
-        return null
-      })
-
-      db.query.mockReturnValue({
-        withIndex: vi.fn(() => ({
-          filter: vi.fn(() => ({
-            first: vi.fn(async () => null), // Nenhuma sessao ativa
-          })),
-        })),
-      })
-
-      db.insert.mockResolvedValue("new_session_id" as Id<"liveChatSessions">)
-
-      // Simular chamada da mutation
-      const ticketFromDb = await db.get(ticket._id)
-      const agentFromDb = await db.get(agent._id)
-      const machineFromDb = await db.get(ticket.machineId)
-
-      expect(ticketFromDb).toBeTruthy()
-      expect(agentFromDb?.role?.toUpperCase()).toBe("AGENT")
-      expect(machineFromDb?.lastHeartbeatAt).toBeGreaterThan(FIXED_NOW - FIVE_MINUTES_MS)
-    })
-
-    it("deve falhar quando maquina offline", async () => {
-      const offlineMachine = buildMachine({
-        lastHeartbeatAt: FIXED_NOW - FIVE_MINUTES_MS - 1000, // Offline
-      })
-
-      const isOffline = !offlineMachine.lastHeartbeatAt ||
-        offlineMachine.lastHeartbeatAt < FIXED_NOW - FIVE_MINUTES_MS
-
-      expect(isOffline).toBe(true)
-    })
-
-    it("deve retornar sessao existente se ja houver uma ativa", async () => {
-      const existingSession = buildSession()
-
-      const db = createMockDb()
-      db.query.mockReturnValue({
-        withIndex: vi.fn(() => ({
-          filter: vi.fn(() => ({
-            first: vi.fn(async () => existingSession),
-          })),
-        })),
-      })
-
-      const queryResult = db.query("liveChatSessions")
-      const withIndexResult = queryResult.withIndex("by_ticket", vi.fn())
-      const filterResult = withIndexResult.filter(vi.fn())
-      const session = await filterResult.first()
-
-      expect(session).toBeTruthy()
-      expect(session?._id).toBe(existingSession._id)
-    })
-
-    it("deve falhar quando usuario nao e agente", async () => {
-      const clientUser = buildUser({ role: "CLIENT" })
-
-      const role = clientUser.role?.toUpperCase() ?? ""
-      const isAllowed = ["ADMIN", "MANAGER", "AGENT"].includes(role)
-
-      expect(isAllowed).toBe(false)
-    })
-  })
-
-  describe("endSession", () => {
-    it("deve encerrar sessao ativa", async () => {
-      const session = buildSession({ status: "ACTIVE" })
-      const agent = buildUser({ role: "AGENT", tenantId: session.tenantId })
-
-      expect(session.status).toBe("ACTIVE")
-
-      const role = agent.role?.toUpperCase() ?? ""
-      const canEnd = ["ADMIN", "MANAGER", "AGENT"].includes(role)
-
-      expect(canEnd).toBe(true)
-    })
-
-    it("deve falhar quando sessao ja encerrada", async () => {
-      const endedSession = buildSession({ status: "ENDED" })
-
-      expect(endedSession.status).not.toBe("ACTIVE")
-    })
-
-    it("deve calcular duracao corretamente", async () => {
-      const session = buildSession({
-        startedAt: FIXED_NOW - 10_000,
-      })
-
-      const endedAt = FIXED_NOW
-      const durationMs = endedAt - session.startedAt
-
-      expect(durationMs).toBe(10_000)
-    })
-  })
-
-  describe("postMachineMessage", () => {
-    it("deve enviar mensagem quando token e sessao validos", async () => {
-      const session = buildSession({ status: "ACTIVE" })
-      const machine = buildMachine()
-      const ticket = buildTicket({ machineId: machine._id })
-
-      // Validar pre-condicoes
-      expect(session.status).toBe("ACTIVE")
-      expect(ticket.machineId?.toString()).toBe(machine._id.toString())
-    })
-
-    it("deve limitar tamanho da mensagem a 4000 caracteres", async () => {
-      const longMessage = "a".repeat(4001)
-      const isValid = longMessage.length <= 4000
-
-      expect(isValid).toBe(false)
-
-      const validMessage = "a".repeat(4000)
-      expect(validMessage.length <= 4000).toBe(true)
-    })
-
-    it("deve falhar quando nao existe sessao ativa", async () => {
-      const db = createMockDb()
-      db.query.mockReturnValue({
-        withIndex: vi.fn(() => ({
-          filter: vi.fn(() => ({
-            first: vi.fn(async () => null), // Nenhuma sessao
-          })),
-        })),
-      })
-
-      const queryResult = db.query("liveChatSessions")
-      const session = await queryResult.withIndex().filter().first()
-
-      expect(session).toBeNull()
-    })
-  })
-
-  describe("autoEndInactiveSessions", () => {
-    it("deve identificar sessoes inativas por mais de 5 minutos", async () => {
-      const inactiveSession = buildSession({
-        status: "ACTIVE",
-        lastActivityAt: FIXED_NOW - FIVE_MINUTES_MS - 1000, // Inativa
-      })
-
-      const cutoffTime = FIXED_NOW - FIVE_MINUTES_MS
-      const isInactive = inactiveSession.lastActivityAt < cutoffTime
-
-      expect(isInactive).toBe(true)
-    })
-
-    it("nao deve encerrar sessoes ativas recentemente", async () => {
-      const activeSession = buildSession({
-        status: "ACTIVE",
-        lastActivityAt: FIXED_NOW - 1000, // Ativa recentemente
-      })
-
-      const cutoffTime = FIXED_NOW - FIVE_MINUTES_MS
-      const isInactive = activeSession.lastActivityAt < cutoffTime
-
-      expect(isInactive).toBe(false)
-    })
-
-    it("deve respeitar limite maximo de sessoes por execucao", async () => {
-      const maxSessionsPerRun = 50
-      const sessions = Array.from({ length: 100 }, (_, i) =>
-        buildSession({
-          _id: `session_${i}` as Id<"liveChatSessions">,
-          lastActivityAt: FIXED_NOW - FIVE_MINUTES_MS - 1000,
-        })
-      )
-
-      const sessionsToProcess = sessions.slice(0, maxSessionsPerRun)
-
-      expect(sessionsToProcess.length).toBe(50)
-    })
-  })
-
-  describe("markMachineMessagesRead", () => {
-    it("deve processar no maximo 50 mensagens por chamada", async () => {
-      const maxMessages = 50
-      const messageIds = Array.from(
-        { length: 100 },
-        (_, i) => `msg_${i}` as Id<"ticketChatMessages">
-      )
-
-      const messageIdsToProcess = messageIds.slice(0, maxMessages)
-
-      expect(messageIdsToProcess.length).toBe(50)
-    })
-
-    it("deve ignorar mensagens ja lidas pelo usuario", async () => {
-      const userId = "user_1" as Id<"users">
-      const readBy = [{ userId, readAt: FIXED_NOW - 1000 }]
-
-      const alreadyRead = readBy.some((r) => r.userId.toString() === userId.toString())
-
-      expect(alreadyRead).toBe(true)
-    })
-  })
-
-  describe("checkMachineUpdates (polling)", () => {
-    it("deve retornar sessoes ativas para a maquina", async () => {
-      const machine = buildMachine()
-      const session = buildSession({ machineId: machine._id, status: "ACTIVE" })
-
-      expect(session.machineId.toString()).toBe(machine._id.toString())
-      expect(session.status).toBe("ACTIVE")
-    })
-
-    it("deve filtrar mensagens por lastCheckedAt", async () => {
-      const lastCheckedAt = FIXED_NOW - 5000
-      const messages = [
-        { createdAt: FIXED_NOW - 10_000 }, // Antes do check
-        { createdAt: FIXED_NOW - 3000 }, // Depois do check
-        { createdAt: FIXED_NOW - 1000 }, // Depois do check
-      ]
-
-      const newMessages = messages.filter((m) => m.createdAt > lastCheckedAt)
-
-      expect(newMessages.length).toBe(2)
-    })
-  })
-})
-
-describe("rate-limit", () => {
-  it("deve respeitar limites de requisicoes", async () => {
-    const limits = {
-      CHAT_POLL: { maxRequests: 60, windowMs: 60_000 },
-      CHAT_MESSAGES: { maxRequests: 30, windowMs: 60_000 },
-      CHAT_SESSIONS: { maxRequests: 30, windowMs: 60_000 },
-    }
-
-    expect(limits.CHAT_POLL.maxRequests).toBe(60)
-    expect(limits.CHAT_MESSAGES.maxRequests).toBe(30)
-    expect(limits.CHAT_SESSIONS.maxRequests).toBe(30)
-  })
-})
-
-describe("retry", () => {
-  it("deve calcular backoff exponencial corretamente", async () => {
-    const baseDelayMs = 100
-    const maxDelayMs = 2000
-
-    const delays = [0, 1, 2, 3].map((attempt) => {
-      const exponentialDelay = baseDelayMs * Math.pow(2, attempt)
-      return Math.min(exponentialDelay, maxDelayMs)
-    })
-
-    expect(delays[0]).toBe(100)
-    expect(delays[1]).toBe(200)
-    expect(delays[2]).toBe(400)
-    expect(delays[3]).toBe(800)
-  })
-
-  it("deve respeitar maxDelayMs", async () => {
-    const baseDelayMs = 100
-    const maxDelayMs = 2000
-
-    const attempt = 10 // 100 * 2^10 = 102400
-    const exponentialDelay = baseDelayMs * Math.pow(2, attempt)
-    const delay = Math.min(exponentialDelay, maxDelayMs)
-
-    expect(delay).toBe(maxDelayMs)
-  })
-})
diff --git a/tests/machines.getById.test.ts b/tests/machines.getById.test.ts
deleted file mode 100644
index 6d44f69..0000000
--- a/tests/machines.getById.test.ts
+++ /dev/null
@@ -1,95 +0,0 @@
-import { describe, it, expect, vi } from "bun:test"
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import { getByIdHandler } from "../convex/machines"
-
-const FIXED_NOW = 1_706_071_200_000
-
-function buildMachine(overrides: Partial<Doc<"machines">> = {}): Doc<"machines"> {
-  const machine: Record<string, unknown> = {
-    _id: "machine_1" as Id<"machines">,
-    tenantId: "tenant-1",
-    companyId: undefined,
-    companySlug: undefined,
-    authUserId: undefined,
-    authEmail: undefined,
-    persona: undefined,
-    assignedUserId: undefined,
-    assignedUserEmail: undefined,
-    assignedUserName: undefined,
-    assignedUserRole: undefined,
-    hostname: "desktop-01",
-    osName: "Windows",
-    osVersion: "11",
-    architecture: "x86_64",
-    macAddresses: ["001122334455"],
-    serialNumbers: ["SN123"],
-    fingerprint: "fingerprint",
-    metadata: {
-      metrics: { cpu: { usage: 12 }, memory: { total: 8 * 1024 ** 3 } },
-      inventory: { cpu: { model: "Intel" }, os: { name: "Windows" } },
-      postureAlerts: [{ kind: "CPU_HIGH", severity: "warning" }],
-      lastPostureAt: FIXED_NOW - 5000,
-    },
-    lastHeartbeatAt: FIXED_NOW - 1000,
-    status: undefined,
-    isActive: true,
-    createdAt: FIXED_NOW - 10_000,
-    updatedAt: FIXED_NOW - 5_000,
-    registeredBy: "agent:desktop",
-    linkedUserIds: [],
-    remoteAccess: null,
-  }
-  return { ...(machine as Doc<"machines">), ...overrides }
-}
-
-describe("convex.machines.getById", () => {
-  it("returns machine details including metadata when includeMetadata=true", async () => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-
-    const machine = buildMachine()
-
-    const db = {
-      get: vi.fn(async (id: Id<"machines">) => {
-        if (id === machine._id) return machine
-        return null
-      }),
-      query: vi.fn((table: string) => {
-        // Mock para machineHeartbeats - retorna o lastHeartbeatAt da nova tabela
-        if (table === "machineHeartbeats") {
-          return {
-            withIndex: vi.fn((_name: string, _cb: unknown) => ({
-              first: vi.fn(async () => ({ machineId: machine._id, lastHeartbeatAt: FIXED_NOW - 1000 })),
-              collect: vi.fn(async () => [{ machineId: machine._id, lastHeartbeatAt: FIXED_NOW - 1000 }]),
-              take: vi.fn(async () => [{ machineId: machine._id, lastHeartbeatAt: FIXED_NOW - 1000 }]),
-            })),
-          }
-        }
-        // Mock para machineTokens e outras tabelas
-        return {
-          withIndex: vi.fn((_name: string, _cb: unknown) => ({
-            first: vi.fn(async () => null),
-            collect: vi.fn(async () => [
-              { revoked: false, expiresAt: FIXED_NOW + 60_000, lastUsedAt: FIXED_NOW - 1000, usageCount: 5 },
-            ]),
-            take: vi.fn(async () => [
-              { revoked: false, expiresAt: FIXED_NOW + 60_000, lastUsedAt: FIXED_NOW - 1000, usageCount: 5 },
-            ]),
-          })),
-          collect: vi.fn(async () => []),
-          take: vi.fn(async () => []),
-        }
-      }),
-    }
-
-    const ctx = { db } as unknown as Parameters<typeof getByIdHandler>[0]
-    const result = await getByIdHandler(ctx, { id: machine._id, includeMetadata: true })
-
-    expect(result).toBeTruthy()
-    expect(result?.metrics).toBeTruthy()
-    expect(result?.inventory).toBeTruthy()
-    expect(result?.postureAlerts?.length).toBeGreaterThan(0)
-    expect(result?.token).toBeTruthy()
-  })
-})
diff --git a/tests/machines.listTicketsHistory.test.ts b/tests/machines.listTicketsHistory.test.ts
deleted file mode 100644
index ad4274b..0000000
--- a/tests/machines.listTicketsHistory.test.ts
+++ /dev/null
@@ -1,255 +0,0 @@
-import { describe, expect, it, vi } from "bun:test"
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import { getTicketsHistoryStatsHandler, listTicketsHistoryHandler } from "../convex/machines"
-
-const MACHINE_ID = "machine_1" as Id<"machines">
-const TENANT_ID = "tenant-1"
-
-function buildMachine(overrides: Partial<Doc<"machines">> = {}): Doc<"machines"> {
-  const machine: Record<string, unknown> = {
-    _id: MACHINE_ID,
-    tenantId: TENANT_ID,
-    hostname: "desktop-01",
-    macAddresses: [],
-    serialNumbers: [],
-    fingerprint: "fp",
-    isActive: true,
-    lastHeartbeatAt: Date.now(),
-    createdAt: Date.now() - 10_000,
-    updatedAt: Date.now() - 5_000,
-    linkedUserIds: [],
-    remoteAccess: null,
-  }
-  return { ...(machine as Doc<"machines">), ...overrides }
-}
-
-function buildTicket(overrides: Partial<Doc<"tickets">> = {}): Doc<"tickets"> {
-  const base: Record<string, unknown> = {
-    _id: "ticket_base" as Id<"tickets">,
-    tenantId: TENANT_ID,
-    reference: 42600,
-    subject: "Generic ticket",
-    summary: "",
-    status: "PENDING",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: undefined,
-    requesterId: "user_req" as Id<"users">,
-    requesterSnapshot: { name: "Alice", email: "alice@example.com", avatarUrl: undefined, teams: [] },
-    assigneeId: "user_assignee" as Id<"users">,
-    assigneeSnapshot: { name: "Bob", email: "bob@example.com", avatarUrl: undefined, teams: [] },
-    companyId: undefined,
-    companySnapshot: undefined,
-    machineId: MACHINE_ID,
-    machineSnapshot: undefined,
-    working: false,
-    dueAt: undefined,
-    firstResponseAt: undefined,
-    resolvedAt: undefined,
-    closedAt: undefined,
-    updatedAt: Date.now(),
-    createdAt: Date.now() - 2000,
-    tags: [],
-    customFields: [],
-    totalWorkedMs: 0,
-    internalWorkedMs: 0,
-    externalWorkedMs: 0,
-    activeSessionId: undefined,
-  }
-  return { ...(base as Doc<"tickets">), ...overrides }
-}
-
-type PaginateHandler = (options: { cursor: string | null; numItems: number }) => Promise<{
-  page: Doc<"tickets">[]
-  isDone: boolean
-  continueCursor: string
-}>
-
-function createCtx({
-  machine = buildMachine(),
-  queues = new Map<string, Doc<"queues">>(),
-  paginate,
-}: {
-  machine?: Doc<"machines">
-  queues?: Map<string, Doc<"queues">>
-  paginate: PaginateHandler
-}) {
-  const createFilterBuilder = () => {
-    const builder: Record<string, (..._args: unknown[]) => typeof builder> = {}
-    builder.eq = () => builder
-    builder.gte = () => builder
-    builder.lte = () => builder
-    builder.or = () => builder
-    return builder
-  }
-
-  return {
-    db: {
-      get: vi.fn(async (id: Id<"machines"> | Id<"queues">) => {
-        if (machine && id === machine._id) return machine
-        const queue = queues.get(String(id))
-        if (queue) return queue
-        return null
-      }),
-      query: vi.fn(() => {
-        const chain = {
-          filter: vi.fn((cb?: (builder: ReturnType<typeof createFilterBuilder>) => unknown) => {
-            cb?.(createFilterBuilder())
-            return chain
-          }),
-          paginate: vi.fn((options: { cursor: string | null; numItems: number }) => paginate(options)),
-        }
-
-        return {
-          withIndex: vi.fn((_indexName: string, cb?: (builder: ReturnType<typeof createFilterBuilder>) => unknown) => {
-            cb?.(createFilterBuilder())
-            return {
-              order: vi.fn(() => chain),
-            }
-          }),
-        }
-      }),
-    },
-  } as unknown as Parameters<typeof listTicketsHistoryHandler>[0]
-}
-
-describe("convex.machines.listTicketsHistory", () => {
-  it("maps tickets metadata and resolves queue names", async () => {
-    const machine = buildMachine()
-    const ticket = buildTicket({
-      _id: "ticket_1" as Id<"tickets">,
-      subject: "Printer offline",
-      priority: "HIGH",
-      status: "PENDING",
-      queueId: "queue_1" as Id<"queues">,
-      updatedAt: 170000,
-      createdAt: 160000,
-    })
-
-    const paginate = vi.fn(async () => ({
-      page: [ticket],
-      isDone: false,
-      continueCursor: "cursor-next",
-    }))
-
-    const queues = new Map<string, Doc<"queues">>([
-      ["queue_1", { _id: "queue_1" as Id<"queues">, name: "Atendimento", tenantId: TENANT_ID } as Doc<"queues">],
-    ])
-
-    const ctx = createCtx({ machine, queues, paginate })
-
-    const result = await listTicketsHistoryHandler(ctx, {
-      machineId: machine._id,
-      paginationOpts: { numItems: 25, cursor: null },
-    })
-
-    expect(paginate).toHaveBeenCalledWith({ numItems: 25, cursor: null })
-    expect(result.page).toHaveLength(1)
-    expect(result.page[0]).toMatchObject({
-      id: "ticket_1",
-      subject: "Printer offline",
-      priority: "HIGH",
-      status: "PENDING",
-      queue: "Atendimento",
-    })
-    expect(result.continueCursor).toBe("cursor-next")
-  })
-
-  it("applies search filtering over paginated results", async () => {
-    const machine = buildMachine()
-    const ticketMatches = buildTicket({
-      _id: "ticket_match" as Id<"tickets">,
-      reference: 44321,
-      subject: "Notebook com tela quebrada",
-      requesterSnapshot: { name: "Carla", email: "carla@example.com", avatarUrl: undefined, teams: [] },
-    })
-    const ticketIgnored = buildTicket({
-      _id: "ticket_other" as Id<"tickets">,
-      subject: "Troca de teclado",
-      requesterSnapshot: { name: "Roberto", email: "roberto@example.com", avatarUrl: undefined, teams: [] },
-    })
-
-    const paginate = vi.fn(async () => ({
-      page: [ticketMatches, ticketIgnored],
-      isDone: true,
-      continueCursor: "",
-    }))
-
-    const ctx = createCtx({ machine, paginate })
-
-    const result = await listTicketsHistoryHandler(ctx, {
-      machineId: machine._id,
-      search: "notebook",
-      paginationOpts: { numItems: 50, cursor: null },
-    })
-
-    expect(result.page).toHaveLength(1)
-    expect(result.page[0].id).toBe("ticket_match" as Id<"tickets">)
-    expect(result.isDone).toBe(true)
-  })
-})
-
-describe("convex.machines.getTicketsHistoryStats", () => {
-  it("aggregates totals across multiple pages respecting open status", async () => {
-    const machine = buildMachine()
-    const firstPageTicket = buildTicket({
-      _id: "ticket_open" as Id<"tickets">,
-      status: "AWAITING_ATTENDANCE",
-    })
-    const secondPageTicket = buildTicket({
-      _id: "ticket_resolved" as Id<"tickets">,
-      status: "RESOLVED",
-    })
-
-    const paginate = vi.fn(async ({ cursor }: { cursor: string | null }) => {
-      if (!cursor) {
-        return { page: [firstPageTicket], isDone: false, continueCursor: "cursor-1" }
-      }
-      return { page: [secondPageTicket], isDone: true, continueCursor: "" }
-    })
-
-    const ctx = createCtx({ machine, paginate })
-
-    const stats = await getTicketsHistoryStatsHandler(
-      ctx as unknown as Parameters<typeof getTicketsHistoryStatsHandler>[0],
-      {
-        machineId: machine._id,
-      }
-    )
-
-    expect(stats).toEqual({ total: 2, openCount: 1, resolvedCount: 1 })
-    expect(paginate).toHaveBeenCalledTimes(2)
-  })
-
-  it("filters results by search term when aggregating", async () => {
-    const machine = buildMachine()
-    const matchingTicket = buildTicket({
-      _id: "ticket_search" as Id<"tickets">,
-      subject: "Notebook com lentidão",
-    })
-    const nonMatchingTicket = buildTicket({
-      _id: "ticket_ignored" as Id<"tickets">,
-      subject: "Impressora parada",
-    })
-
-    const paginate = vi.fn(async ({ cursor }: { cursor: string | null }) => {
-      if (!cursor) {
-        return { page: [matchingTicket, nonMatchingTicket], isDone: true, continueCursor: "" }
-      }
-      return { page: [], isDone: true, continueCursor: "" }
-    })
-
-    const ctx = createCtx({ machine, paginate })
-
-    const stats = await getTicketsHistoryStatsHandler(
-      ctx as unknown as Parameters<typeof getTicketsHistoryStatsHandler>[0],
-      {
-        machineId: machine._id,
-        search: "notebook",
-      }
-    )
-
-    expect(stats).toEqual({ total: 1, openCount: 1, resolvedCount: 0 })
-  })
-})
diff --git a/tests/machines.updatePersona.test.ts b/tests/machines.updatePersona.test.ts
deleted file mode 100644
index b469828..0000000
--- a/tests/machines.updatePersona.test.ts
+++ /dev/null
@@ -1,107 +0,0 @@
-import { afterAll, beforeAll, describe, expect, it, vi } from "bun:test"
-
-import { updatePersonaHandler } from "../convex/machines"
-import type { Doc, Id } from "../convex/_generated/dataModel"
-
-const FIXED_NOW = 1_706_071_200_000
-
-function buildMachine(overrides: Partial<Doc<"machines">> = {}): Doc<"machines"> {
-  const machine: Record<string, unknown> = {
-    _id: "machine_1" as Id<"machines">,
-    tenantId: "tenant-1",
-    companyId: undefined,
-    companySlug: undefined,
-    authUserId: undefined,
-    authEmail: undefined,
-    persona: "collaborator",
-    assignedUserId: "user_1" as Id<"users">,
-    assignedUserEmail: "old@example.com",
-    assignedUserName: "Legacy User",
-    assignedUserRole: "COLLABORATOR",
-    hostname: "desktop-01",
-    osName: "Windows",
-    osVersion: "11",
-    architecture: "x86_64",
-    macAddresses: ["001122334455"],
-    serialNumbers: [],
-    fingerprint: "fingerprint",
-    metadata: {},
-    lastHeartbeatAt: FIXED_NOW - 1000,
-    status: "online",
-    isActive: true,
-    createdAt: FIXED_NOW - 10_000,
-    updatedAt: FIXED_NOW - 5_000,
-    registeredBy: "agent:desktop",
-  }
-  return { ...(machine as Doc<"machines">), ...overrides }
-}
-
-describe("convex.machines.updatePersona", () => {
-  let restoreConsole: (() => void) | undefined
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-    const errorSpy = vi.spyOn(console, "error").mockImplementation(() => {})
-    const warnSpy = vi.spyOn(console, "warn").mockImplementation(() => {})
-    restoreConsole = () => {
-      errorSpy.mockRestore()
-      warnSpy.mockRestore()
-    }
-  })
-
-  afterAll(() => {
-    restoreConsole?.()
-    vi.useRealTimers()
-  })
-
-  it("clears persona even when legacy assigned user no longer exists", async () => {
-    const machine = buildMachine()
-    const patch = vi.fn(async () => undefined)
-    const get = vi.fn(async (id: Id<"machines"> | Id<"users">) => {
-      if (id === machine._id) return machine
-      return null
-    })
-
-    const ctx = { db: { get, patch } } as unknown as Parameters<typeof updatePersonaHandler>[0]
-
-    const result = await updatePersonaHandler(ctx, { machineId: machine._id, persona: "" })
-
-    expect(result).toEqual({ ok: true, persona: null })
-    expect(patch).toHaveBeenCalledTimes(1)
-    expect(patch).toHaveBeenCalledWith(
-      machine._id,
-      expect.objectContaining({
-        persona: undefined,
-        assignedUserId: undefined,
-        assignedUserEmail: undefined,
-        assignedUserName: undefined,
-        assignedUserRole: undefined,
-        updatedAt: FIXED_NOW,
-      })
-    )
-  })
-
-  it("still validates persona assignments when user cannot be found", async () => {
-    const machine = buildMachine({ persona: undefined, assignedUserId: undefined })
-    const missingUserId = "user_missing" as Id<"users">
-    const patch = vi.fn(async () => undefined)
-    const get = vi.fn(async (id: Id<"machines"> | Id<"users">) => {
-      if (id === machine._id) return machine
-      if (id === missingUserId) return null
-      return null
-    })
-
-    const ctx = { db: { get, patch } } as unknown as Parameters<typeof updatePersonaHandler>[0]
-
-    await expect(
-      updatePersonaHandler(ctx, {
-        machineId: machine._id,
-        persona: "collaborator",
-        assignedUserId: missingUserId,
-      })
-    ).rejects.toThrow("Usuário vinculado não encontrado")
-
-    expect(patch).not.toHaveBeenCalled()
-  })
-})
diff --git a/tests/profile-avatar-cookie-propagation.test.ts b/tests/profile-avatar-cookie-propagation.test.ts
deleted file mode 100644
index 06b3524..0000000
--- a/tests/profile-avatar-cookie-propagation.test.ts
+++ /dev/null
@@ -1,72 +0,0 @@
-import { beforeEach, describe, expect, it, vi } from "vitest"
-
-import { DELETE } from "@/app/api/profile/avatar/route"
-import { getServerSession } from "@/lib/auth-server"
-import { auth } from "@/lib/auth"
-import { prisma } from "@/lib/prisma"
-
-vi.mock("@/lib/auth-server", () => ({
-  getServerSession: vi.fn(),
-}))
-
-vi.mock("@/server/convex-client", () => ({
-  createConvexClient: vi.fn(() => ({ mutation: vi.fn() })),
-}))
-
-vi.mock("@/lib/prisma", () => ({
-  prisma: {
-    authUser: { update: vi.fn() },
-  },
-}))
-
-vi.mock("@/lib/auth", () => ({
-  auth: {
-    api: {
-      updateUser: vi.fn(),
-    },
-  },
-}))
-
-describe("DELETE /api/profile/avatar", () => {
-  beforeEach(() => {
-    vi.resetAllMocks()
-    vi.mocked(getServerSession).mockResolvedValue({
-      session: { id: "sess-1", expiresAt: Date.now() + 60_000 },
-      user: {
-        id: "user-1",
-        name: "Agente",
-        email: "agent@example.com",
-        role: "agent",
-        tenantId: null,
-        avatarUrl: "https://cdn.example.com/avatar.png",
-        machinePersona: null,
-      },
-    })
-  })
-
-  it("propaga Set-Cookie retornado pelo Better Auth (cookieCache)", async () => {
-    const upstreamHeaders = new Headers()
-    upstreamHeaders.append("set-cookie", "better-auth.session_data=abc; Path=/; HttpOnly")
-    upstreamHeaders.append("set-cookie", "better-auth.session_token=def; Path=/; HttpOnly")
-
-    vi.mocked(auth.api.updateUser).mockResolvedValue(
-      new Response(JSON.stringify({ status: true }), { status: 200, headers: upstreamHeaders })
-    )
-
-    const req = new Request("http://localhost/api/profile/avatar", { method: "DELETE" })
-    const res = await DELETE(req)
-
-    expect(res.status).toBe(200)
-
-    const headersAny = res.headers as Headers & { getSetCookie?: () => string[] | undefined }
-    const setCookies =
-      typeof headersAny.getSetCookie === "function"
-        ? headersAny.getSetCookie() ?? []
-        : [res.headers.get("set-cookie")].filter(Boolean)
-
-    expect(setCookies.join("\n")).toContain("better-auth.session_data=abc")
-    expect(setCookies.join("\n")).toContain("better-auth.session_token=def")
-
-    expect(vi.mocked(prisma.authUser.update)).not.toHaveBeenCalled()
-  })
-})
diff --git a/tests/reports.productivity-dashboard.test.ts b/tests/reports.productivity-dashboard.test.ts
deleted file mode 100644
index 9863687..0000000
--- a/tests/reports.productivity-dashboard.test.ts
+++ /dev/null
@@ -1,267 +0,0 @@
-import { afterAll, beforeAll, describe, expect, it, vi } from "bun:test"
-
-vi.mock("../convex/rbac", () => ({
-  requireStaff: vi.fn(),
-}))
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import {
-  agentProductivityHandler,
-  dashboardOverviewHandler,
-  hoursByClientInternalHandler,
-} from "../convex/reports"
-import { requireStaff } from "../convex/rbac"
-import { createReportsCtx } from "./utils/report-test-helpers"
-
-const TENANT_ID = "tenant-1"
-const VIEWER_ID = "user-agent" as Id<"users">
-
-function buildTicket(overrides: Partial<Doc<"tickets">>): Doc<"tickets"> {
-  const base: Record<string, unknown> = {
-    _id: "ticket_base" as Id<"tickets">,
-    tenantId: TENANT_ID,
-    reference: 50000,
-    subject: "Chamado",
-    summary: null,
-    status: "PENDING",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: undefined,
-    requesterId: "user_req" as Id<"users">,
-    requesterSnapshot: { name: "Alice", email: "alice@example.com", avatarUrl: undefined, teams: [] },
-    assigneeId: "user_assignee" as Id<"users">,
-    assigneeSnapshot: { name: "Bob", email: "bob@example.com", avatarUrl: undefined, teams: [] },
-    companyId: undefined,
-    companySnapshot: undefined,
-    machineId: undefined,
-    machineSnapshot: undefined,
-    working: false,
-    dueAt: undefined,
-    firstResponseAt: undefined,
-    resolvedAt: undefined,
-    closedAt: undefined,
-    updatedAt: Date.now(),
-    createdAt: Date.now(),
-    tags: [],
-    customFields: [],
-    totalWorkedMs: 0,
-    internalWorkedMs: 0,
-    externalWorkedMs: 0,
-    activeSessionId: undefined,
-  }
-  return { ...(base as Doc<"tickets">), ...overrides }
-}
-
-function buildCompany(overrides: Partial<Doc<"companies">>): Doc<"companies"> {
-  const base: Record<string, unknown> = {
-    _id: "company_base" as Id<"companies">,
-    tenantId: TENANT_ID,
-    name: "Empresa",
-    slug: "empresa",
-    createdAt: Date.now(),
-    updatedAt: Date.now(),
-    isAvulso: false,
-    contractedHoursPerMonth: 40,
-  }
-  return { ...(base as Doc<"companies">), ...overrides }
-}
-
-describe("convex.reports.agentProductivity", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 6, 10, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("aggregates per-agent metrics including work sessions", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const agentA = { _id: "agent_a" as Id<"users">, name: "Ana", email: "ana@example.com" } as Doc<"users">
-    const agentB = { _id: "agent_b" as Id<"users">, name: "Bruno", email: "bruno@example.com" } as Doc<"users">
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_open" as Id<"tickets">,
-        assigneeId: agentA._id,
-        createdAt: Date.UTC(2024, 6, 9, 9, 0, 0),
-        status: "PENDING",
-        firstResponseAt: Date.UTC(2024, 6, 9, 9, 30, 0),
-        internalWorkedMs: 45 * 60 * 1000,
-      }),
-      buildTicket({
-        _id: "ticket_resolved" as Id<"tickets">,
-        assigneeId: agentA._id,
-        createdAt: Date.UTC(2024, 6, 8, 10, 0, 0),
-        firstResponseAt: Date.UTC(2024, 6, 8, 10, 20, 0),
-        resolvedAt: Date.UTC(2024, 6, 8, 12, 0, 0),
-        status: "RESOLVED",
-      }),
-      buildTicket({
-        _id: "ticket_old" as Id<"tickets">,
-        assigneeId: agentB._id,
-        createdAt: Date.UTC(2024, 5, 20, 10, 0, 0),
-        status: "RESOLVED",
-      }),
-    ]
-
-    const sessionsMap = new Map<string, Array<{ agentId: Id<"users">; startedAt: number; stoppedAt?: number; durationMs?: number }>>([
-      [
-        String(agentA._id),
-        [
-          { agentId: agentA._id, startedAt: Date.UTC(2024, 6, 9, 9, 0, 0), stoppedAt: Date.UTC(2024, 6, 9, 10, 0, 0) },
-          { agentId: agentA._id, startedAt: Date.UTC(2024, 6, 8, 11, 0, 0), durationMs: 30 * 60 * 1000 },
-        ],
-      ],
-    ])
-
-    const ctx = createReportsCtx({
-      tickets,
-      users: new Map<string, Doc<"users">>([
-        [String(agentA._id), agentA],
-        [String(agentB._id), agentB],
-      ]),
-      ticketWorkSessionsByAgent: sessionsMap,
-    }) as Parameters<typeof agentProductivityHandler>[0]
-
-    const result = await agentProductivityHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-      range: "7d",
-    })
-
-    expect(result.rangeDays).toBe(7)
-    expect(result.items).toHaveLength(1)
-    expect(result.items[0]).toMatchObject({
-      agentId: agentA._id,
-      open: 1,
-      resolved: 1,
-      avgFirstResponseMinutes: 25,
-    })
-    expect(result.items[0]?.workedHours).toBeCloseTo(1.5, 1)
-  })
-})
-
-describe("convex.reports.dashboardOverview", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 6, 15, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("returns trend metrics for new, in-progress and resolution data", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_new" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 6, 15, 8, 0, 0),
-        firstResponseAt: Date.UTC(2024, 6, 15, 8, 30, 0),
-        status: "PENDING",
-      }),
-      buildTicket({
-        _id: "ticket_resolved_recent" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 6, 8, 9, 0, 0),
-        firstResponseAt: Date.UTC(2024, 6, 8, 9, 15, 0),
-        resolvedAt: Date.UTC(2024, 6, 13, 12, 0, 0),
-        status: "RESOLVED",
-      }),
-      buildTicket({
-        _id: "ticket_prev" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 6, 13, 9, 0, 0),
-        firstResponseAt: Date.UTC(2024, 6, 13, 9, 45, 0),
-        status: "PAUSED",
-        dueAt: Date.UTC(2024, 6, 14, 9, 0, 0),
-      }),
-      buildTicket({
-        _id: "ticket_prev_resolved" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 6, 5, 9, 0, 0),
-        firstResponseAt: Date.UTC(2024, 6, 5, 9, 10, 0),
-        resolvedAt: Date.UTC(2024, 6, 7, 10, 0, 0),
-        status: "RESOLVED",
-      }),
-    ]
-
-    const ctx = createReportsCtx({ tickets }) as Parameters<typeof dashboardOverviewHandler>[0]
-
-    const result = await dashboardOverviewHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-    })
-
-    expect(result.newTickets.last24h).toBe(1)
-    expect(result.inProgress.current).toBe(2)
-    expect(result.awaitingAction.total).toBe(2)
-    expect(result.resolution.resolvedLast7d).toBe(1)
-  })
-})
-
-describe("convex.reports.hoursByClientInternal", () => {
-  const FIXED_NOW = Date.UTC(2024, 7, 1, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("sums internal and external hours per company", async () => {
-    const companyA = buildCompany({ _id: "company_a" as Id<"companies">, name: "Empresa A" })
-    const companyB = buildCompany({ _id: "company_b" as Id<"companies">, name: "Empresa B", isAvulso: true })
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_a" as Id<"tickets">,
-        companyId: companyA._id,
-        updatedAt: Date.UTC(2024, 6, 30, 10, 0, 0),
-        internalWorkedMs: 2 * 3600000,
-        externalWorkedMs: 3600000,
-      }),
-      buildTicket({
-        _id: "ticket_b" as Id<"tickets">,
-        companyId: companyB._id,
-        updatedAt: Date.UTC(2024, 6, 29, 14, 0, 0),
-        internalWorkedMs: 0,
-        externalWorkedMs: 2 * 3600000,
-      }),
-    ]
-
-    const ctx = createReportsCtx({
-      tickets,
-      companies: new Map([
-        [String(companyA._id), companyA],
-        [String(companyB._id), companyB],
-      ]),
-    }) as Parameters<typeof hoursByClientInternalHandler>[0]
-
-    const result = await hoursByClientInternalHandler(ctx, { tenantId: TENANT_ID, range: "7d" })
-
-    expect(result.rangeDays).toBe(7)
-    expect(result.items).toEqual(
-      expect.arrayContaining([
-        expect.objectContaining({ companyId: companyA._id, internalMs: 2 * 3600000, externalMs: 3600000 }),
-        expect.objectContaining({ companyId: companyB._id, internalMs: 0, externalMs: 2 * 3600000 }),
-      ])
-    )
-  })
-})
diff --git a/tests/reports.sla-backlog.test.ts b/tests/reports.sla-backlog.test.ts
deleted file mode 100644
index 7c51399..0000000
--- a/tests/reports.sla-backlog.test.ts
+++ /dev/null
@@ -1,237 +0,0 @@
-import { afterAll, beforeAll, describe, expect, it, vi } from "bun:test"
-
-vi.mock("../convex/rbac", () => ({
-  requireStaff: vi.fn(),
-}))
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import { backlogOverviewHandler, slaOverviewHandler } from "../convex/reports"
-import { requireStaff } from "../convex/rbac"
-import { createReportsCtx } from "./utils/report-test-helpers"
-
-const TENANT_ID = "tenant-1"
-const VIEWER_ID = "user-staff" as Id<"users">
-
-function buildTicket(overrides: Partial<Doc<"tickets">>): Doc<"tickets"> {
-  const base: Record<string, unknown> = {
-    _id: "ticket_base" as Id<"tickets">,
-    tenantId: TENANT_ID,
-    reference: 50000,
-    subject: "Chamado",
-    summary: null,
-    status: "PENDING",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: undefined,
-    requesterId: "user_req" as Id<"users">,
-    requesterSnapshot: { name: "Alice", email: "alice@example.com", avatarUrl: undefined, teams: [] },
-    assigneeId: "user_agent" as Id<"users">,
-    assigneeSnapshot: { name: "Bob", email: "bob@example.com", avatarUrl: undefined, teams: [] },
-    companyId: undefined,
-    companySnapshot: undefined,
-    machineId: undefined,
-    machineSnapshot: undefined,
-    working: false,
-    dueAt: undefined,
-    firstResponseAt: undefined,
-    resolvedAt: undefined,
-    closedAt: undefined,
-    updatedAt: Date.now(),
-    createdAt: Date.now(),
-    tags: [],
-    customFields: [],
-    totalWorkedMs: 0,
-    internalWorkedMs: 0,
-    externalWorkedMs: 0,
-    activeSessionId: undefined,
-  }
-  return { ...(base as Doc<"tickets">), ...overrides }
-}
-
-function buildQueue(overrides: Partial<Doc<"queues">>): Doc<"queues"> {
-  const base: Record<string, unknown> = {
-    _id: "queue_base" as Id<"queues">,
-    tenantId: TENANT_ID,
-    name: "Suporte",
-    slug: "suporte",
-    createdAt: Date.now(),
-    updatedAt: Date.now(),
-  }
-  return { ...(base as Doc<"queues">), ...overrides }
-}
-
-function buildCategory(overrides: Partial<Doc<"ticketCategories">>): Doc<"ticketCategories"> {
-  const base: Record<string, unknown> = {
-    _id: "category_base" as Id<"ticketCategories">,
-    tenantId: TENANT_ID,
-    name: "Onboarding",
-    slug: "onboarding",
-    description: null,
-    order: 0,
-    createdAt: Date.now(),
-    updatedAt: Date.now(),
-  }
-  return { ...(base as Doc<"ticketCategories">), ...overrides }
-}
-
-describe("convex.reports.slaOverview", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 4, 8, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("summarizes totals, averages and queue breakdown", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const queue = buildQueue({
-      _id: "queue_1" as Id<"queues">,
-      name: "Suporte Nível 1",
-    })
-    const category = buildCategory({
-      _id: "category_1" as Id<"ticketCategories">,
-      name: "Admissões",
-    })
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_open" as Id<"tickets">,
-        status: "PENDING",
-        queueId: queue._id,
-        categoryId: category._id,
-        createdAt: Date.UTC(2024, 4, 7, 9, 0, 0),
-        dueAt: Date.UTC(2024, 4, 7, 11, 0, 0),
-        slaSnapshot: { categoryId: category._id, categoryName: category.name, priority: "MEDIUM" },
-        slaResponseStatus: "pending",
-        slaSolutionStatus: "pending",
-      }),
-      buildTicket({
-        _id: "ticket_resolved" as Id<"tickets">,
-        status: "RESOLVED",
-        queueId: queue._id,
-        categoryId: category._id,
-        createdAt: Date.UTC(2024, 4, 6, 8, 0, 0),
-        firstResponseAt: Date.UTC(2024, 4, 6, 8, 30, 0),
-        resolvedAt: Date.UTC(2024, 4, 6, 10, 0, 0),
-        slaSnapshot: { categoryId: category._id, categoryName: category.name, priority: "MEDIUM" },
-        slaResponseStatus: "met",
-        slaSolutionStatus: "met",
-      }),
-    ]
-
-    const ctx = createReportsCtx({ tickets, queues: [queue], categories: [category] }) as Parameters<typeof slaOverviewHandler>[0]
-
-    const result = await slaOverviewHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-      range: "7d",
-    })
-
-    expect(result.rangeDays).toBe(7)
-    expect(result.totals).toEqual({ total: 2, open: 1, resolved: 1, overdue: 1 })
-    expect(result.response).toEqual({ averageFirstResponseMinutes: 30, responsesRegistered: 1 })
-    expect(result.resolution).toEqual({ averageResolutionMinutes: 120, resolvedCount: 1 })
-    expect(result.queueBreakdown).toEqual([{ id: queue._id, name: queue.name, open: 1 }])
-    expect(result.categoryBreakdown).toEqual([
-      {
-        categoryId: String(category._id),
-        categoryName: category.name,
-        priority: "MEDIUM",
-        total: 2,
-        responseMet: 1,
-        solutionMet: 1,
-        responseRate: 0.5,
-        solutionRate: 0.5,
-      },
-    ])
-  })
-})
-
-describe("convex.reports.backlogOverview", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 6, 1, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("aggregates status, priority and queue counts for open tickets", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const queueA = buildQueue({ _id: "queue_a" as Id<"queues">, name: "Atendimento" })
-    const queueB = buildQueue({ _id: "queue_b" as Id<"queues">, name: "Infraestrutura" })
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_pending" as Id<"tickets">,
-        status: "PENDING",
-        priority: "HIGH",
-        queueId: queueA._id,
-        createdAt: Date.UTC(2024, 5, 28, 10, 0, 0),
-      }),
-      buildTicket({
-        _id: "ticket_paused" as Id<"tickets">,
-        status: "PAUSED",
-        priority: "MEDIUM",
-        queueId: queueB._id,
-        createdAt: Date.UTC(2024, 5, 29, 15, 0, 0),
-      }),
-      buildTicket({
-        _id: "ticket_resolved" as Id<"tickets">,
-        status: "RESOLVED",
-        priority: "URGENT",
-        queueId: undefined,
-        createdAt: Date.UTC(2024, 5, 27, 9, 0, 0),
-      }),
-    ]
-
-    const ctx = createReportsCtx({
-      tickets,
-      createdRangeTickets: tickets,
-      queues: [queueA, queueB],
-    }) as Parameters<typeof backlogOverviewHandler>[0]
-
-    const result = await backlogOverviewHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-      range: "7d",
-    })
-
-    expect(result.rangeDays).toBe(7)
-    expect(result.statusCounts).toMatchObject({
-      PENDING: 1,
-      PAUSED: 1,
-      RESOLVED: 1,
-    })
-    expect(result.priorityCounts).toEqual({
-      HIGH: 1,
-      MEDIUM: 1,
-      URGENT: 1,
-    })
-    expect(result.totalOpen).toBe(2)
-    expect(result.queueCounts).toHaveLength(2)
-    expect(result.queueCounts).toEqual(
-      expect.arrayContaining([
-        { id: "queue_a", name: queueA.name, total: 1 },
-        { id: "queue_b", name: queueB.name, total: 1 },
-      ])
-    )
-  })
-})
diff --git a/tests/reports.ticketsByChannel.test.ts b/tests/reports.ticketsByChannel.test.ts
deleted file mode 100644
index 130e1de..0000000
--- a/tests/reports.ticketsByChannel.test.ts
+++ /dev/null
@@ -1,111 +0,0 @@
-import { afterAll, beforeAll, describe, expect, it, vi } from "bun:test"
-
-vi.mock("../convex/rbac", () => ({
-  requireStaff: vi.fn(),
-}))
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import { ticketsByChannelHandler } from "../convex/reports"
-import { requireStaff } from "../convex/rbac"
-import { createReportsCtx } from "./utils/report-test-helpers"
-
-const TENANT_ID = "tenant-1"
-const VIEWER_ID = "user-viewer" as Id<"users">
-
-function buildTicket(overrides: Partial<Doc<"tickets">>): Doc<"tickets"> {
-  const base: Record<string, unknown> = {
-    _id: "ticket_base" as Id<"tickets">,
-    tenantId: TENANT_ID,
-    reference: 50000,
-    subject: "Chamado",
-    summary: null,
-    status: "PENDING",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: undefined,
-    requesterId: "user_req" as Id<"users">,
-    requesterSnapshot: { name: "Alice", email: "alice@example.com", avatarUrl: undefined, teams: [] },
-    assigneeId: "user_assignee" as Id<"users">,
-    assigneeSnapshot: { name: "Bob", email: "bob@example.com", avatarUrl: undefined, teams: [] },
-    companyId: undefined,
-    companySnapshot: undefined,
-    machineId: undefined,
-    machineSnapshot: undefined,
-    working: false,
-    dueAt: undefined,
-    firstResponseAt: undefined,
-    resolvedAt: undefined,
-    closedAt: undefined,
-    updatedAt: Date.now(),
-    createdAt: Date.now(),
-    tags: [],
-    customFields: [],
-    totalWorkedMs: 0,
-    internalWorkedMs: 0,
-    externalWorkedMs: 0,
-    activeSessionId: undefined,
-  }
-  return { ...(base as Doc<"tickets">), ...overrides }
-}
-
-describe("convex.reports.ticketsByChannel", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 4, 8, 12, 0, 0) // 8 May 2024 12:00 UTC
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("builds timeline grouped by channel within the requested range", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_email" as Id<"tickets">,
-        channel: "EMAIL",
-        createdAt: Date.UTC(2024, 4, 7, 10, 0, 0),
-      }),
-      buildTicket({
-        _id: "ticket_chat" as Id<"tickets">,
-        channel: "CHAT",
-        createdAt: Date.UTC(2024, 4, 7, 12, 0, 0),
-      }),
-      buildTicket({
-        _id: "ticket_other" as Id<"tickets">,
-        channel: undefined,
-        createdAt: Date.UTC(2024, 4, 6, 9, 0, 0),
-      }),
-      buildTicket({
-        _id: "ticket_outside" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 3, 25, 12, 0, 0), // outside 7-day window
-      }),
-    ]
-
-    const ctx = createReportsCtx({ tickets }) as Parameters<typeof ticketsByChannelHandler>[0]
-
-    const result = await ticketsByChannelHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-      range: "7d",
-    })
-
-    expect(result.rangeDays).toBe(7)
-    expect(result.channels).toEqual(["CHAT", "EMAIL", "OUTRO"])
-
-    const may06 = result.points.find((point) => point.date === "2024-05-06")
-    const may07 = result.points.find((point) => point.date === "2024-05-07")
-
-    expect(may06?.values).toEqual({ CHAT: 0, EMAIL: 0, OUTRO: 1 })
-    expect(may07?.values).toEqual({ CHAT: 1, EMAIL: 1, OUTRO: 0 })
-    expect(may06).toBeTruthy()
-    expect(may07).toBeTruthy()
-  })
-})
diff --git a/tests/reports.timeline-hours.test.ts b/tests/reports.timeline-hours.test.ts
deleted file mode 100644
index 8e61f6f..0000000
--- a/tests/reports.timeline-hours.test.ts
+++ /dev/null
@@ -1,260 +0,0 @@
-import { afterAll, beforeAll, describe, expect, it, vi } from "bun:test"
-
-vi.mock("../convex/rbac", () => ({
-  requireStaff: vi.fn(),
-}))
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import {
-  csatOverviewHandler,
-  hoursByClientHandler,
-  openedResolvedByDayHandler,
-} from "../convex/reports"
-import { requireStaff } from "../convex/rbac"
-import { createReportsCtx } from "./utils/report-test-helpers"
-
-const TENANT_ID = "tenant-1"
-const VIEWER_ID = "user-reports" as Id<"users">
-
-function buildTicket(overrides: Partial<Doc<"tickets">>): Doc<"tickets"> {
-  const base: Record<string, unknown> = {
-    _id: "ticket_base" as Id<"tickets">,
-    tenantId: TENANT_ID,
-    reference: 50000,
-    subject: "Chamado",
-    summary: null,
-    status: "PENDING",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: undefined,
-    requesterId: "user_req" as Id<"users">,
-    requesterSnapshot: { name: "Alice", email: "alice@example.com", avatarUrl: undefined, teams: [] },
-    assigneeId: "user_assignee" as Id<"users">,
-    assigneeSnapshot: { name: "Bob", email: "bob@example.com", avatarUrl: undefined, teams: [] },
-    companyId: undefined,
-    companySnapshot: undefined,
-    machineId: undefined,
-    machineSnapshot: undefined,
-    working: false,
-    dueAt: undefined,
-    firstResponseAt: undefined,
-    resolvedAt: undefined,
-    closedAt: undefined,
-    updatedAt: Date.now(),
-    createdAt: Date.now(),
-    tags: [],
-    customFields: [],
-    totalWorkedMs: 0,
-    internalWorkedMs: 0,
-    externalWorkedMs: 0,
-    activeSessionId: undefined,
-  }
-  return { ...(base as Doc<"tickets">), ...overrides }
-}
-
-function buildCompany(overrides: Partial<Doc<"companies">>): Doc<"companies"> {
-  const base: Record<string, unknown> = {
-    _id: "company_base" as Id<"companies">,
-    tenantId: TENANT_ID,
-    name: "Empresa",
-    slug: "empresa",
-    createdAt: Date.now(),
-    updatedAt: Date.now(),
-    isAvulso: false,
-    contractedHoursPerMonth: 40,
-  }
-  return { ...(base as Doc<"companies">), ...overrides }
-}
-
-describe("convex.reports.openedResolvedByDay", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 4, 15, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("counts opened and resolved tickets per day within the range", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_open" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 4, 13, 9, 0, 0),
-        status: "PENDING",
-      }),
-      buildTicket({
-        _id: "ticket_resolved" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 4, 12, 10, 0, 0),
-        resolvedAt: Date.UTC(2024, 4, 14, 8, 0, 0),
-        status: "RESOLVED",
-      }),
-      buildTicket({
-        _id: "ticket_old" as Id<"tickets">,
-        createdAt: Date.UTC(2024, 3, 30, 10, 0, 0),
-        status: "PENDING",
-      }),
-    ]
-
-    const ctx = createReportsCtx({ tickets }) as Parameters<typeof openedResolvedByDayHandler>[0]
-
-    const result = await openedResolvedByDayHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-      range: "7d",
-    })
-
-    const opened13 = result.series.find((point) => point.date === "2024-05-13")
-    const resolved14 = result.series.find((point) => point.date === "2024-05-14")
-
-    expect(result.rangeDays).toBe(7)
-    expect(opened13).toMatchObject({ opened: 1, resolved: 0 })
-    expect(resolved14).toMatchObject({ opened: 0, resolved: 1 })
-  })
-})
-
-describe("convex.reports.csatOverview", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 4, 20, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("summarizes survey averages and distribution", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const ticketA = buildTicket({
-      _id: "ticket_a" as Id<"tickets">,
-      createdAt: Date.UTC(2024, 4, 18, 9, 0, 0),
-    })
-    const ticketB = buildTicket({
-      _id: "ticket_b" as Id<"tickets">,
-      createdAt: Date.UTC(2024, 4, 17, 15, 0, 0),
-    })
-
-    const eventsByTicket = new Map<string, Array<{ type: string; payload?: unknown; createdAt: number }>>([
-      ["ticket_a", [{ type: "CSAT_RECEIVED", payload: { score: 5 }, createdAt: Date.UTC(2024, 4, 19, 8, 0, 0) }]],
-      [
-        "ticket_b",
-        [
-          { type: "CSAT_RECEIVED", payload: { score: 3 }, createdAt: Date.UTC(2024, 4, 18, 14, 0, 0) },
-          { type: "COMMENT", payload: {}, createdAt: Date.UTC(2024, 4, 18, 15, 0, 0) },
-        ],
-      ],
-    ])
-
-    const ctx = createReportsCtx({ tickets: [ticketA, ticketB], ticketEventsByTicket: eventsByTicket }) as Parameters<typeof csatOverviewHandler>[0]
-
-    const result = await csatOverviewHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-      range: "7d",
-    })
-
-    expect(result.rangeDays).toBe(7)
-    expect(result.totalSurveys).toBe(2)
-    expect(result.averageScore).toBe(4)
-    expect(result.distribution.find((entry) => entry.score === 5)?.total).toBe(1)
-    expect(result.distribution.find((entry) => entry.score === 3)?.total).toBe(1)
-    expect(result.recent[0]?.ticketId).toBe("ticket_a" as Id<"tickets">)
-  })
-})
-
-describe("convex.reports.hoursByClient", () => {
-  const requireStaffMock = vi.mocked(requireStaff)
-  const FIXED_NOW = Date.UTC(2024, 5, 5, 12, 0, 0)
-
-  beforeAll(() => {
-    vi.useFakeTimers()
-    vi.setSystemTime(FIXED_NOW)
-  })
-
-  afterAll(() => {
-    vi.useRealTimers()
-  })
-
-  it("aggregates worked hours by company", async () => {
-    requireStaffMock.mockResolvedValue({
-      role: "ADMIN",
-      user: { companyId: undefined },
-    } as unknown as Awaited<ReturnType<typeof requireStaff>>)
-
-    const companyA = buildCompany({ _id: "company_a" as Id<"companies">, name: "Empresa A", contractedHoursPerMonth: 60 })
-    const companyB = buildCompany({ _id: "company_b" as Id<"companies">, name: "Empresa B", isAvulso: true })
-
-    const tickets = [
-      buildTicket({
-        _id: "ticket_a" as Id<"tickets">,
-        companyId: companyA._id,
-        updatedAt: Date.UTC(2024, 5, 4, 10, 0, 0),
-        internalWorkedMs: 3 * 3600000,
-        externalWorkedMs: 1 * 3600000,
-      }),
-      buildTicket({
-        _id: "ticket_b" as Id<"tickets">,
-        companyId: companyB._id,
-        updatedAt: Date.UTC(2024, 5, 3, 15, 0, 0),
-        internalWorkedMs: 3600000,
-        externalWorkedMs: 2 * 3600000,
-      }),
-      buildTicket({
-        _id: "ticket_old" as Id<"tickets">,
-        companyId: companyA._id,
-        updatedAt: Date.UTC(2024, 4, 20, 12, 0, 0),
-        internalWorkedMs: 5 * 3600000,
-        externalWorkedMs: 0,
-      }),
-    ]
-
-    const companies = new Map<string, Doc<"companies">>([
-      [String(companyA._id), companyA],
-      [String(companyB._id), companyB],
-    ])
-
-    const ctx = createReportsCtx({ tickets, companies }) as Parameters<typeof hoursByClientHandler>[0]
-
-    const result = await hoursByClientHandler(ctx, {
-      tenantId: TENANT_ID,
-      viewerId: VIEWER_ID,
-      range: "7d",
-    })
-
-    expect(result.rangeDays).toBe(7)
-    expect(result.items).toHaveLength(2)
-    expect(result.items).toEqual(
-      expect.arrayContaining([
-        expect.objectContaining({
-          companyId: companyA._id,
-          internalMs: 3 * 3600000,
-          externalMs: 3600000,
-          totalMs: 4 * 3600000,
-          contractedHoursPerMonth: 60,
-        }),
-        expect.objectContaining({
-          companyId: companyB._id,
-          internalMs: 3600000,
-          externalMs: 2 * 3600000,
-          totalMs: 3 * 3600000,
-          isAvulso: true,
-        }),
-      ])
-    )
-  })
-})
diff --git a/tests/setup.browser.ts b/tests/setup.browser.ts
deleted file mode 100644
index 7938c3e..0000000
--- a/tests/setup.browser.ts
+++ /dev/null
@@ -1,2 +0,0 @@
-// Browser-specific Vitest bootstrap. Keep this file free of Node globals.
-// Add global mocks or polyfills here when we start writing browser tests.
diff --git a/tests/setup/bun-test-env.ts b/tests/setup/bun-test-env.ts
deleted file mode 100644
index e35ff3e..0000000
--- a/tests/setup/bun-test-env.ts
+++ /dev/null
@@ -1,114 +0,0 @@
-import "tsconfig-paths/register"
-import { vi } from "bun:test"
-import { JSDOM } from "jsdom"
-
-// Provide default environment variables expected across the test suite.
-process.env.BETTER_AUTH_SECRET ??= "test-secret"
-process.env.NEXT_PUBLIC_APP_URL ??= "http://localhost:3000"
-process.env.BETTER_AUTH_URL ??= process.env.NEXT_PUBLIC_APP_URL
-process.env.DATABASE_URL ??= "postgresql://postgres:postgres@localhost:5432/sistema_test?schema=public"
-process.env.NODE_ENV ??= "test"
-
-const OriginalDate = Date
-let fixedTimestamp: number | null = null
-
-type ExtendedVi = typeof vi & {
-  mocked?: typeof vi.mocked
-  setSystemTime?: typeof vi.setSystemTime
-  useFakeTimers?: typeof vi.useFakeTimers
-  useRealTimers?: typeof vi.useRealTimers
-}
-
-const viExtended = vi as ExtendedVi
-
-if (typeof window === "undefined" || typeof document === "undefined") {
-  const dom = new JSDOM("<!DOCTYPE html><html><body></body></html>", {
-    url: process.env.NEXT_PUBLIC_APP_URL,
-  })
-  const globals = dom.window as unknown as Record<string, unknown>
-  const globalTarget = globalThis as Record<string, unknown>
-  for (const key of ["window", "document", "navigator", "HTMLElement", "HTMLAnchorElement", "Node", "Text"]) {
-    if (!(key in globalTarget)) {
-      globalTarget[key] = globals[key]
-    }
-  }
-}
-
-const globalTarget = globalThis as Record<string, unknown>
-if (typeof globalTarget.Element === "undefined") {
-  const win = globalTarget.window as undefined | { Element?: unknown }
-  if (win?.Element) {
-    globalTarget.Element = win.Element
-  }
-}
-
-const applyFixedDate = () => {
-  if (fixedTimestamp === null) {
-    globalThis.Date = OriginalDate
-    return
-  }
-
-  const ts = fixedTimestamp
-  class MockDate extends OriginalDate {
-    constructor(...args: ConstructorParameters<typeof OriginalDate>) {
-      if (args.length < 1) {
-        super(ts)
-        return
-      }
-      super(...args)
-    }
-
-    static now(): number {
-      return ts
-    }
-  }
-
-  globalThis.Date = MockDate as unknown as DateConstructor
-}
-
-if (!viExtended.mocked) {
-  viExtended.mocked = ((item: unknown) => item) as typeof vi.mocked
-}
-
-if (!viExtended.setSystemTime) {
-  viExtended.setSystemTime = ((value: string | number | Date) => {
-    if (typeof value === "string") {
-      const parsed = Date.parse(value)
-      fixedTimestamp = Number.isFinite(parsed) ? parsed : Date.now()
-    } else {
-      fixedTimestamp = value instanceof Date ? value.getTime() : value
-    }
-    applyFixedDate()
-    return viExtended
-  }) as typeof vi.setSystemTime
-}
-
-if (!viExtended.useFakeTimers) {
-  viExtended.useFakeTimers = ((..._args: Parameters<typeof vi.useFakeTimers>) => {
-    return viExtended
-  }) as typeof vi.useFakeTimers
-} else {
-  const originalUseFakeTimers = viExtended.useFakeTimers.bind(vi)
-  viExtended.useFakeTimers = ((...args: Parameters<typeof vi.useFakeTimers>) => {
-    const result = originalUseFakeTimers(...args)
-    return result ?? viExtended
-  }) as typeof vi.useFakeTimers
-}
-
-if (!viExtended.useRealTimers) {
-  viExtended.useRealTimers = ((..._args: Parameters<typeof vi.useRealTimers>) => {
-    fixedTimestamp = null
-    applyFixedDate()
-    return viExtended
-  }) as typeof vi.useRealTimers
-} else {
-  const originalUseRealTimers = viExtended.useRealTimers.bind(vi)
-  viExtended.useRealTimers = ((...args: Parameters<typeof vi.useRealTimers>) => {
-    const result = originalUseRealTimers(...args)
-    fixedTimestamp = null
-    applyFixedDate()
-    return result ?? viExtended
-  }) as typeof vi.useRealTimers
-}
-
-applyFixedDate()
diff --git a/tests/ticket-checklist.test.ts b/tests/ticket-checklist.test.ts
deleted file mode 100644
index 49e2a6e..0000000
--- a/tests/ticket-checklist.test.ts
+++ /dev/null
@@ -1,77 +0,0 @@
-import { describe, expect, it } from "bun:test"
-
-import type { Id } from "../convex/_generated/dataModel"
-import { applyChecklistTemplateToItems, checklistBlocksResolution } from "../convex/ticketChecklist"
-
-describe("convex.ticketChecklist", () => {
-  it("aplica template no checklist de forma idempotente", () => {
-    const now = 123
-    const template = {
-      _id: "tpl_1" as Id<"ticketChecklistTemplates">,
-      items: [
-        { id: "i1", text: "Validar backup", required: true },
-        { id: "i2", text: "Reiniciar serviço" }, // required default true
-      ],
-    }
-
-    const generatedIds = ["c1", "c2"]
-    let idx = 0
-    const first = applyChecklistTemplateToItems([], template, {
-      now,
-      actorId: "user_1" as Id<"users">,
-      generateId: () => generatedIds[idx++]!,
-    })
-
-    expect(first.added).toBe(2)
-    expect(first.checklist).toHaveLength(2)
-    expect(first.checklist[0]).toEqual(
-      expect.objectContaining({
-        id: "c1",
-        text: "Validar backup",
-        done: false,
-        required: true,
-        templateId: template._id,
-        templateItemId: "i1",
-        createdAt: now,
-        createdBy: "user_1",
-      })
-    )
-    expect(first.checklist[1]).toEqual(
-      expect.objectContaining({
-        id: "c2",
-        text: "Reiniciar serviço",
-        required: true,
-        templateItemId: "i2",
-      })
-    )
-
-    const second = applyChecklistTemplateToItems(first.checklist, template, {
-      now: now + 1,
-      actorId: "user_2" as Id<"users">,
-      generateId: () => "should_not_add",
-    })
-    expect(second.added).toBe(0)
-    expect(second.checklist).toHaveLength(2)
-  })
-
-  it("bloqueia encerramento quando há item obrigatório pendente", () => {
-    expect(
-      checklistBlocksResolution([
-        { id: "1", text: "Obrigatório", done: false, required: true },
-      ])
-    ).toBe(true)
-
-    expect(
-      checklistBlocksResolution([
-        { id: "1", text: "Opcional", done: false, required: false },
-      ])
-    ).toBe(false)
-
-    expect(
-      checklistBlocksResolution([
-        { id: "1", text: "Obrigatório", done: true, required: true },
-      ])
-    ).toBe(false)
-  })
-})
-
diff --git a/tests/ticket-comments.test.ts b/tests/ticket-comments.test.ts
deleted file mode 100644
index 96e83c5..0000000
--- a/tests/ticket-comments.test.ts
+++ /dev/null
@@ -1,115 +0,0 @@
-import { describe, expect, it, vi } from "bun:test"
-
-import { buildCommentAuthorSummary } from "../convex/tickets"
-import type { Doc, Id, TableNames } from "../convex/_generated/dataModel"
-
-function makeId<TableName extends TableNames>(value: string) {
-  return value as Id<TableName>
-}
-
-function makeComment(overrides: Partial<Doc<"ticketComments">> = {}) {
-  const base = {
-    _id: makeId<"ticketComments">(`comment-${Math.random().toString(16).slice(2)}`),
-    _creationTime: Date.now(),
-    ticketId: makeId<"tickets">(`ticket-${Math.random().toString(16).slice(2)}`),
-    authorId: makeId<"users">(`user-${Math.random().toString(16).slice(2)}`),
-    visibility: "PUBLIC",
-    body: "Teste",
-    attachments: [],
-    createdAt: Date.now(),
-    updatedAt: Date.now(),
-  } satisfies Partial<Doc<"ticketComments">>
-  return { ...base, ...overrides } as Doc<"ticketComments">
-}
-
-function makeUser(overrides: Partial<Doc<"users">> = {}) {
-  const base = {
-    _id: makeId<"users">(`user-${Math.random().toString(16).slice(2)}`),
-    _creationTime: Date.now(),
-    tenantId: "tenant-1",
-    email: "autor@example.com",
-    name: "Autor",
-    role: "AGENT",
-    teams: ["Suporte N1"],
-  } satisfies Partial<Doc<"users">>
-  return { ...base, ...overrides } as Doc<"users">
-}
-
-describe("buildCommentAuthorSummary", () => {
-  it("retorna dados do autor quando o usuário existe", () => {
-    const user = makeUser({
-      name: "Ana",
-      email: "ana@example.com",
-      avatarUrl: "https://example.com/avatar.png",
-      teams: ["Suporte N1"],
-    })
-    const comment = makeComment({
-      authorId: user._id,
-      ticketId: makeId<"tickets">("ticket-existing"),
-    })
-
-    const summary = buildCommentAuthorSummary(comment, user, {
-      ticketId: comment.ticketId,
-      commentId: comment._id,
-    })
-
-    expect(summary).toMatchObject({
-      id: user._id,
-      name: "Ana",
-      email: "ana@example.com",
-      avatarUrl: "https://example.com/avatar.png",
-      teams: ["Chamados"],
-    })
-  })
-
-  it("usa snapshot quando o autor não existe mais", () => {
-    const warn = vi.spyOn(console, "warn").mockImplementation(() => {})
-    const comment = makeComment({
-      _id: makeId<"ticketComments">("comment-snapshot"),
-      ticketId: makeId<"tickets">("ticket-snapshot"),
-      authorId: makeId<"users">("user-snapshot"),
-      authorSnapshot: {
-        name: "Bruno Antigo",
-        email: "bruno@example.com",
-        avatarUrl: "https://example.com/bruno.png",
-        teams: ["Suporte N2"],
-      },
-    })
-
-    const summary = buildCommentAuthorSummary(comment, null, {
-      ticketId: comment.ticketId,
-      commentId: comment._id,
-    })
-
-    expect(summary).toMatchObject({
-      id: comment.authorId,
-      name: "Bruno Antigo",
-      email: "bruno@example.com",
-      avatarUrl: "https://example.com/bruno.png",
-      teams: ["Laboratório"],
-    })
-    warn.mockRestore()
-  })
-
-  it("gera placeholder quando não há snapshot disponível", () => {
-    const warn = vi.spyOn(console, "warn").mockImplementation(() => {})
-    const comment = makeComment({
-      _id: makeId<"ticketComments">("comment-placeholder"),
-      ticketId: makeId<"tickets">("ticket-placeholder"),
-      authorId: makeId<"users">("user-placeholder"),
-    })
-
-    const summary = buildCommentAuthorSummary(comment, null, {
-      ticketId: comment.ticketId,
-      commentId: comment._id,
-    })
-
-    expect(summary).toMatchObject({
-      id: comment.authorId,
-      name: "Usuário removido",
-      email: "author-user-placeholder@example.invalid",
-      teams: [],
-    })
-    warn.mockRestore()
-  })
-})
diff --git a/tests/ticket-form-helpers.test.ts b/tests/ticket-form-helpers.test.ts
deleted file mode 100644
index 87ee3d4..0000000
--- a/tests/ticket-form-helpers.test.ts
+++ /dev/null
@@ -1,77 +0,0 @@
-import { describe, expect, it } from "bun:test"
-
-import { normalizeCustomFieldInputs } from "../src/lib/ticket-form-helpers"
-import type { TicketFormFieldDefinition } from "../src/lib/ticket-form-types"
-import type { Id } from "../convex/_generated/dataModel"
-
-describe("ticket form helpers", () => {
-  const baseFields: TicketFormFieldDefinition[] = [
-    {
-      id: "field-nome",
-      key: "nome",
-      label: "Nome",
-      type: "text",
-      required: true,
-      description: "",
-      options: [],
-    },
-    {
-      id: "field-data",
-      key: "data",
-      label: "Data",
-      type: "date",
-      required: false,
-      description: "",
-      options: [],
-    },
-    {
-      id: "field-numero",
-      key: "numero",
-      label: "Número",
-      type: "number",
-      required: true,
-      description: "",
-      options: [],
-    },
-    {
-      id: "field-select",
-      key: "tipo",
-      label: "Tipo",
-      type: "select",
-      required: true,
-      description: "",
-      options: [
-        { value: "nova", label: "Nova contratação" },
-        { value: "substituicao", label: "Substituição" },
-      ],
-    },
-  ]
-
-  it("normalizes values for required fields", () => {
-    const result = normalizeCustomFieldInputs(baseFields, {
-      "field-nome": " Ana Silva ",
-      "field-numero": "123",
-      "field-select": "nova",
-    })
-
-    expect(result.ok).toBe(true)
-    if (result.ok) {
-      expect(result.payload).toEqual([
-        { fieldId: "field-nome" as Id<"ticketFields">, value: "Ana Silva" },
-        { fieldId: "field-numero" as Id<"ticketFields">, value: 123 },
-        { fieldId: "field-select" as Id<"ticketFields">, value: "nova" },
-      ])
-    }
-  })
-
-  it("fails when a required field is empty", () => {
-    const result = normalizeCustomFieldInputs(baseFields, {
-      "field-nome": "   ",
-    })
-
-    expect(result.ok).toBe(false)
-    if (!result.ok) {
-      expect(result.message).toContain("Nome")
-    }
-  })
-})
diff --git a/tests/ticket-mention-html.test.ts b/tests/ticket-mention-html.test.ts
deleted file mode 100644
index b0f0a51..0000000
--- a/tests/ticket-mention-html.test.ts
+++ /dev/null
@@ -1,47 +0,0 @@
-/**
- * @vitest-environment jsdom
- */
-import { describe, expect, it } from "bun:test"
-
-import { normalizeTicketMentionHtml } from "@/components/ui/rich-text-editor"
-
-function getAnchor(html: string): HTMLAnchorElement | null {
-  const template = document.createElement("template")
-  template.innerHTML = html
-  return template.content.querySelector("a.ticket-mention")
-}
-
-describe("normalizeTicketMentionHtml", () => {
-  it("returns original html when there is no ticket mention", () => {
-    const input = "<p>Sem menções aqui</p>"
-    expect(normalizeTicketMentionHtml(input)).toBe(input)
-  })
-
-  it("upgrades legacy mention markup with flattened text", () => {
-    const input =
-      '<p><a class="ticket-mention inline-flex items-center" href="/tickets/abc123">#41002•Integração ERP parada</a></p>'
-    const output = normalizeTicketMentionHtml(input)
-    const anchor = getAnchor(output)
-    expect(anchor).not.toBeNull()
-    expect(anchor?.dataset.ticketMention).toBe("true")
-    expect(anchor?.dataset.ticketId).toBe("abc123")
-    expect(anchor?.dataset.ticketReference).toBe("41002")
-    expect(anchor?.dataset.ticketStatus).toBe("PENDING")
-    expect(anchor?.dataset.ticketPriority).toBe("MEDIUM")
-    expect(anchor?.querySelector(".ticket-mention-dot")).not.toBeNull()
-    expect(anchor?.querySelector(".ticket-mention-ref")?.textContent).toBe("#41002")
-    expect(anchor?.querySelector(".ticket-mention-subject")?.textContent).toBe("Integração ERP parada")
-  })
-
-  it("preserves existing structured markup while refreshing classes", () => {
-    const input =
-      '<p><a data-ticket-mention="true" data-ticket-id="xyz" data-ticket-reference="123" data-ticket-status="RESOLVED" data-ticket-priority="LOW" data-ticket-subject="Teste" href="/tickets/xyz" class="ticket-mention"><span class="ticket-mention-dot"></span><span class="ticket-mention-ref">#123</span><span class="ticket-mention-sep">•</span><span class="ticket-mention-subject">Teste</span></a></p>'
-    const output = normalizeTicketMentionHtml(input)
-    const anchor = getAnchor(output)
-    expect(anchor).not.toBeNull()
-    expect(anchor?.dataset.ticketStatus).toBe("RESOLVED")
-    expect(anchor?.dataset.ticketPriority).toBe("LOW")
-    expect(anchor?.className).toContain("ticket-mention")
-    expect(anchor?.querySelector(".ticket-mention-dot")?.className).toContain("bg-emerald-500")
-  })
-})
diff --git a/tests/ticket-timer.test.ts b/tests/ticket-timer.test.ts
deleted file mode 100644
index 0a41bab..0000000
--- a/tests/ticket-timer.test.ts
+++ /dev/null
@@ -1,59 +0,0 @@
-import { describe, expect, it } from "bun:test"
-import { deriveServerOffset, reconcileLocalSessionStart, toServerTimestamp } from "@/components/tickets/ticket-timer.utils"
-
-describe("reconcileLocalSessionStart", () => {
-  it("usa o timestamp remoto quando não há marcador local", () => {
-    const result = reconcileLocalSessionStart({ remoteStart: 5000, localStart: 0, origin: "unknown" })
-    expect(result).toEqual({ localStart: 5000, origin: "remote" })
-  })
-
-  it("mantém o fallback local quando o remoto é menor e a sessão acabou de começar", () => {
-    const result = reconcileLocalSessionStart({
-      remoteStart: 1_000,
-      localStart: 2_000,
-      origin: "fresh-local",
-    })
-    expect(result).toEqual({ localStart: 2_000, origin: "fresh-local" })
-  })
-
-  it("substitui o fallback local quando já havia sessão em andamento", () => {
-    const result = reconcileLocalSessionStart({
-      remoteStart: 1_000,
-      localStart: 2_000,
-      origin: "already-running-fallback",
-    })
-    expect(result).toEqual({ localStart: 1_000, origin: "remote" })
-  })
-
-  it("sincroniza com o servidor quando o remoto é mais recente", () => {
-    const result = reconcileLocalSessionStart({
-      remoteStart: 4_000,
-      localStart: 2_000,
-      origin: "fresh-local",
-    })
-    expect(result).toEqual({ localStart: 4_000, origin: "remote" })
-  })
-})
-
-describe("deriveServerOffset", () => {
-  it("calcula deslocamento simples entre relógios", () => {
-    const offset = deriveServerOffset({ currentOffset: 0, localNow: 1_700_000, serverNow: 1_699_000 })
-    expect(offset).toBe(1_000)
-  })
-
-  it("ignora serverNow inválido", () => {
-    const offset = deriveServerOffset({ currentOffset: 500, localNow: 2_000_000, serverNow: Number.NaN })
-    expect(offset).toBe(500)
-  })
-
-  it("aceita saltos grandes quando necessário", () => {
-    const offset = deriveServerOffset({ currentOffset: 500, localNow: 2_000_000, serverNow: 1_000_000 })
-    expect(offset).toBe(1_000_000)
-  })
-})
-
-describe("toServerTimestamp", () => {
-  it("aplica offset corretamente", () => {
-    expect(toServerTimestamp(1_000_000, 1_500)).toBe(998_500)
-  })
-})
diff --git a/tests/tickets.lifecycle.test.ts b/tests/tickets.lifecycle.test.ts
deleted file mode 100644
index 26eeaa2..0000000
--- a/tests/tickets.lifecycle.test.ts
+++ /dev/null
@@ -1,305 +0,0 @@
-import { afterEach, beforeEach, describe, expect, it, vi } from "bun:test"
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import { resolveTicketHandler, reopenTicketHandler } from "../convex/tickets"
-import { requireStaff, requireUser } from "../convex/rbac"
-
-type ResolveCtx = Parameters<typeof resolveTicketHandler>[0]
-type ReopenCtx = Parameters<typeof reopenTicketHandler>[0]
-
-type TicketDoc = Doc<"tickets">
-
-type MockedTicket = TicketDoc & { _id: Id<"tickets"> }
-
-defineMocks()
-
-function defineMocks() {
-  vi.mock("../convex/rbac", () => ({
-    requireStaff: vi.fn(),
-    requireUser: vi.fn(),
-    requireAdmin: vi.fn(),
-  }))
-}
-
-const mockedRequireStaff = vi.mocked(requireStaff)
-const mockedRequireUser = vi.mocked(requireUser)
-
-const NOW = 1_706_700_000_000
-
-beforeEach(() => {
-  vi.setSystemTime(NOW)
-})
-
-afterEach(() => {
-  vi.clearAllMocks()
-})
-
-function buildTicket(overrides: Partial<TicketDoc> = {}): MockedTicket {
-  const base: TicketDoc = {
-    _id: "ticket_main" as Id<"tickets">,
-    _creationTime: NOW - 10_000,
-    tenantId: "tenant-1",
-    reference: 41_000,
-    subject: "Computador não liga",
-    summary: undefined,
-    status: "AWAITING_ATTENDANCE",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: undefined,
-    requesterId: "user_requester" as Id<"users">,
-    requesterSnapshot: { name: "Cliente", email: "cliente@example.com" },
-    assigneeId: "user_agent" as Id<"users">,
-    assigneeSnapshot: { name: "Agente", email: "agente@example.com" },
-    companyId: undefined,
-    companySnapshot: undefined,
-    machineId: undefined,
-    machineSnapshot: undefined,
-    slaPolicyId: undefined,
-    dueAt: undefined,
-    firstResponseAt: undefined,
-    resolvedAt: undefined,
-    createdAt: NOW - 50_000,
-    updatedAt: NOW - 1_000,
-    tags: [],
-    customFields: [],
-    activeSessionId: undefined,
-    totalWorkedMs: 0,
-    internalWorkedMs: 0,
-    externalWorkedMs: 0,
-    csatScore: undefined,
-    csatMaxScore: undefined,
-    csatComment: undefined,
-    csatRatedAt: undefined,
-    csatRatedBy: undefined,
-    csatAssigneeId: undefined,
-    csatAssigneeSnapshot: undefined,
-    reopenDeadline: undefined,
-    reopenedAt: undefined,
-    formTemplate: undefined,
-    chatEnabled: true,
-    relatedTicketIds: undefined,
-    resolvedWithTicketId: undefined,
-  }
-  return { ...(base as TicketDoc), ...overrides }
-}
-
-function createResolveCtx(tickets: Record<string, TicketDoc>, events: Doc<"ticketEvents">[] = []) {
-  const patch = vi.fn(async () => undefined)
-  const insert = vi.fn(async () => undefined)
-  const collect = vi.fn(async () => events)
-  const query = vi.fn(() => ({
-    withIndex: vi.fn((_index: string, cb: (builder: { eq: (field: string, value: unknown) => { collect: typeof collect } }) => { collect: typeof collect }) => {
-      const cursor = {
-        eq: vi.fn(() => ({ collect })),
-      }
-      const result = cb(cursor as { eq: (field: string, value: unknown) => { collect: typeof collect } })
-      return result ?? { collect }
-    }),
-  }))
-
-  const ctx: ResolveCtx = {
-    db: {
-      get: vi.fn(async (id: Id<"tickets"> | Id<"users">) => {
-        return tickets[String(id)] ?? null
-      }),
-      patch,
-      insert,
-      query,
-      delete: vi.fn(),
-    },
-  } as unknown as ResolveCtx
-
-  return { ctx, patch, insert }
-}
-
-function createReopenCtx(ticket: TicketDoc) {
-  const patch = vi.fn(async () => undefined)
-  const insert = vi.fn(async () => undefined)
-  const ctx: ReopenCtx = {
-    db: {
-      get: vi.fn(async () => ticket),
-      patch,
-      insert,
-      query: vi.fn(),
-      delete: vi.fn(),
-    },
-  } as unknown as ReopenCtx
-
-  return { ctx, patch, insert }
-}
-
-describe("convex.tickets.resolveTicketHandler", () => {
-  it("marca o ticket como resolvido, vincula outro ticket e define prazo de reabertura", async () => {
-    const ticketMain = buildTicket()
-    const ticketLinked = buildTicket({
-      _id: "ticket_related" as Id<"tickets">,
-      reference: 41_001,
-      status: "AWAITING_ATTENDANCE",
-    })
-
-    const { ctx, patch, insert } = createResolveCtx({
-      [String(ticketMain._id)]: ticketMain,
-      [String(ticketLinked._id)]: ticketLinked,
-    })
-
-    mockedRequireStaff.mockResolvedValue({
-      user: {
-        _id: "user_agent" as Id<"users">,
-        _creationTime: NOW - 5_000,
-        tenantId: "tenant-1",
-        name: "Agente",
-        email: "agente@example.com",
-        role: "ADMIN",
-        teams: [],
-      },
-      role: "ADMIN",
-    })
-
-    const result = await resolveTicketHandler(ctx, {
-      ticketId: ticketMain._id,
-      actorId: "user_agent" as Id<"users">,
-      resolvedWithTicketId: ticketLinked._id,
-      reopenWindowDays: 14,
-    })
-
-    expect(result.ok).toBe(true)
-    expect(result.reopenWindowDays).toBe(14)
-    expect(result.reopenDeadline).toBe(NOW + 14 * 24 * 60 * 60 * 1000)
-
-    expect(patch).toHaveBeenCalledWith(
-      ticketMain._id,
-      expect.objectContaining({
-        status: "RESOLVED",
-        reopenDeadline: result.reopenDeadline,
-        resolvedWithTicketId: ticketLinked._id,
-      })
-    )
-
-    expect(patch).toHaveBeenCalledWith(
-      ticketLinked._id,
-      expect.objectContaining({
-        relatedTicketIds: expect.arrayContaining([ticketMain._id]),
-      })
-    )
-
-    expect(insert).toHaveBeenCalledWith(
-      "ticketEvents",
-      expect.objectContaining({
-        ticketId: ticketMain._id,
-        type: "STATUS_CHANGED",
-        payload: expect.objectContaining({ to: "RESOLVED" }),
-      })
-    )
-    expect(insert).toHaveBeenCalledWith(
-      "ticketEvents",
-      expect.objectContaining({
-        ticketId: ticketLinked._id,
-        type: "TICKET_LINKED",
-        payload: expect.objectContaining({ linkedTicketId: ticketMain._id }),
-      })
-    )
-  })
-
-  it("impede encerrar ticket quando há checklist obrigatório pendente", async () => {
-    const ticketMain = buildTicket({
-      checklist: [{ id: "c1", text: "Validar backup", done: false, required: true }] as unknown as TicketDoc["checklist"],
-    })
-
-    const { ctx, patch } = createResolveCtx({
-      [String(ticketMain._id)]: ticketMain,
-    })
-
-    mockedRequireStaff.mockResolvedValue({
-      user: {
-        _id: "user_agent" as Id<"users">,
-        _creationTime: NOW - 5_000,
-        tenantId: "tenant-1",
-        name: "Agente",
-        email: "agente@example.com",
-        role: "ADMIN",
-        teams: [],
-      },
-      role: "ADMIN",
-    })
-
-    await expect(
-      resolveTicketHandler(ctx, {
-        ticketId: ticketMain._id,
-        actorId: "user_agent" as Id<"users">,
-      })
-    ).rejects.toThrow("checklist")
-
-    expect(patch).not.toHaveBeenCalled()
-  })
-})
-
-describe("convex.tickets.reopenTicketHandler", () => {
-  it("reabre o ticket quando dentro do prazo e permissões válidas", async () => {
-    const ticket = buildTicket({
-      status: "RESOLVED",
-      reopenDeadline: NOW + 3 * 24 * 60 * 60 * 1000,
-      resolvedAt: NOW - 60_000,
-    })
-
-    const { ctx, patch, insert } = createReopenCtx(ticket)
-
-    mockedRequireUser.mockResolvedValue({
-      user: {
-        _id: ticket.requesterId,
-        _creationTime: NOW - 20_000,
-        tenantId: "tenant-1",
-        email: "cliente@example.com",
-        name: "Cliente",
-        role: "COLLABORATOR",
-        companyId: undefined,
-        teams: [],
-      },
-      role: "COLLABORATOR",
-    })
-
-    const result = await reopenTicketHandler(ctx, {
-      ticketId: ticket._id,
-      actorId: ticket.requesterId,
-    })
-
-    expect(result.ok).toBe(true)
-    expect(result.reopenedAt).toBe(NOW)
-    expect(patch).toHaveBeenCalledWith(
-      ticket._id,
-      expect.objectContaining({ status: "AWAITING_ATTENDANCE", reopenedAt: NOW, resolvedAt: undefined })
-    )
-    expect(insert).toHaveBeenCalledWith(
-      "ticketEvents",
-      expect.objectContaining({ ticketId: ticket._id, type: "TICKET_REOPENED" })
-    )
-  })
-
-  it("falha quando o prazo para reabrir expirou", async () => {
-    const ticket = buildTicket({
-      status: "RESOLVED",
-      reopenDeadline: NOW - 1,
-    })
-
-    const { ctx } = createReopenCtx(ticket)
-    mockedRequireUser.mockResolvedValue({
-      user: {
-        _id: ticket.requesterId,
-        _creationTime: NOW - 25_000,
-        tenantId: "tenant-1",
-        email: "cliente@example.com",
-        name: "Cliente",
-        role: "COLLABORATOR",
-        companyId: undefined,
-        teams: [],
-      },
-      role: "COLLABORATOR",
-    })
-
-    await expect(
-      reopenTicketHandler(ctx, {
-        ticketId: ticket._id,
-        actorId: ticket.requesterId,
-      })
-    ).rejects.toThrow("O prazo para reabrir este chamado expirou")
-  })
-})
diff --git a/tests/tickets.submitCsat.test.ts b/tests/tickets.submitCsat.test.ts
deleted file mode 100644
index 4f7c615..0000000
--- a/tests/tickets.submitCsat.test.ts
+++ /dev/null
@@ -1,238 +0,0 @@
-import { afterEach, describe, expect, it, vi } from "bun:test"
-
-import type { Doc, Id } from "../convex/_generated/dataModel"
-import { submitCsatHandler } from "../convex/tickets"
-import { requireUser } from "../convex/rbac"
-
-vi.mock("../convex/rbac", () => ({
-  requireUser: vi.fn(),
-  requireStaff: vi.fn(),
-  requireAdmin: vi.fn(),
-}))
-
-type SubmitCsatCtx = Parameters<typeof submitCsatHandler>[0]
-
-const mockedRequireUser = vi.mocked(requireUser)
-
-const FIXED_NOW = 1_706_500_000_000
-
-function makeTicket(overrides: Partial<Doc<"tickets">> = {}): Doc<"tickets"> {
-  const ticket = {
-    _id: "ticket_1" as Id<"tickets">,
-    _creationTime: FIXED_NOW - 10_000,
-    tenantId: "tenant-1",
-    reference: 42_100,
-    subject: "Computador não liga",
-    summary: undefined,
-    status: "RESOLVED",
-    priority: "MEDIUM",
-    channel: "EMAIL",
-    queueId: undefined,
-    requesterId: "user_requester" as Id<"users">,
-    requesterSnapshot: { name: "Cliente", email: "cliente@example.com" },
-    assigneeId: undefined,
-    assigneeSnapshot: undefined,
-    companyId: undefined,
-    companySnapshot: undefined,
-    machineId: undefined,
-    machineSnapshot: undefined,
-    slaPolicyId: undefined,
-    dueAt: undefined,
-    firstResponseAt: undefined,
-    resolvedAt: FIXED_NOW - 1000,
-    createdAt: FIXED_NOW - 20_000,
-    updatedAt: FIXED_NOW - 100,
-    tags: [],
-    customFields: [],
-    activeSessionId: undefined,
-    totalWorkedMs: 0,
-    internalWorkedMs: 0,
-    externalWorkedMs: 0,
-    csatScore: undefined,
-    csatMaxScore: undefined,
-    csatComment: undefined,
-    csatRatedAt: undefined,
-    csatRatedBy: undefined,
-  } satisfies Partial<Doc<"tickets">>
-  return { ...(ticket as Doc<"tickets">), ...overrides }
-}
-
-function createCtx(ticket: Doc<"tickets">, events: Doc<"ticketEvents">[] = []) {
-  const collect = vi.fn(async () => events)
-  const query = vi.fn(() => ({
-    withIndex: vi.fn((_index: string, cb: (builder: { eq: (field: string, value: unknown) => { collect: typeof collect } }) => { collect: typeof collect }) => {
-      const cursor = {
-        eq: vi.fn(() => ({
-          collect,
-        })),
-      }
-      const result = cb(cursor as { eq: (field: string, value: unknown) => { collect: typeof collect } })
-      return result ?? { collect }
-    }),
-  }))
-
-  const patch = vi.fn(async () => undefined)
-  const insert = vi.fn(async () => undefined)
-  const deleteFn = vi.fn(async () => undefined)
-
-  const ctx: SubmitCsatCtx = {
-    db: {
-      get: vi.fn(async (id: Id<"tickets"> | Id<"users">) => {
-        if (id === ticket._id) return ticket
-        return null
-      }),
-      patch,
-      query,
-      delete: deleteFn,
-      insert,
-    },
-  } as unknown as SubmitCsatCtx
-
-  return { ctx, patch, insert, deleteFn, query }
-}
-
-describe("convex.tickets.submitCsat", () => {
-  afterEach(() => {
-    vi.clearAllMocks()
-  })
-
-  it("permite que o solicitante avalie um chamado resolvido", async () => {
-    const ticket = makeTicket()
-    const { ctx, patch, insert, deleteFn } = createCtx(ticket)
-    mockedRequireUser.mockResolvedValue({
-      user: {
-        _id: "user_requester" as Id<"users">,
-        _creationTime: FIXED_NOW - 30_000,
-        tenantId: "tenant-1",
-        name: "Cliente",
-        email: "cliente@example.com",
-        role: "COLLABORATOR",
-        companyId: undefined,
-        teams: [],
-      },
-      role: "COLLABORATOR",
-    })
-
-    const result = await submitCsatHandler(ctx, {
-      ticketId: ticket._id,
-      actorId: "user_requester" as Id<"users">,
-      score: 4,
-      maxScore: 5,
-      comment: "Atendimento excelente!",
-    })
-
-    expect(result.score).toBe(4)
-    expect(result.comment).toBe("Atendimento excelente!")
-    expect(patch).toHaveBeenCalledWith(
-      ticket._id,
-      expect.objectContaining({
-        csatScore: 4,
-        csatMaxScore: 5,
-        csatComment: "Atendimento excelente!",
-        csatRatedBy: "user_requester",
-      })
-    )
-    expect(insert).toHaveBeenCalledWith(
-      "ticketEvents",
-      expect.objectContaining({
-        ticketId: ticket._id,
-        type: "CSAT_RATED",
-        payload: expect.objectContaining({ score: 4, maxScore: 5, comment: "Atendimento excelente!" }),
-      })
-    )
-    expect(deleteFn).not.toHaveBeenCalled()
-  })
-
-  it("bloqueia avaliações antes do encerramento do chamado para colaboradores", async () => {
-    const ticket = makeTicket({ status: "PENDING" })
-    const { ctx, patch, insert } = createCtx(ticket)
-    mockedRequireUser.mockResolvedValue({
-      user: {
-        _id: "user_requester" as Id<"users">,
-        _creationTime: FIXED_NOW - 30_000,
-        tenantId: "tenant-1",
-        name: "Cliente",
-        email: "cliente@example.com",
-        role: "COLLABORATOR",
-        companyId: undefined,
-        teams: [],
-      },
-      role: "COLLABORATOR",
-    })
-
-    await expect(
-      submitCsatHandler(ctx, {
-        ticketId: ticket._id,
-        actorId: "user_requester" as Id<"users">,
-        score: 5,
-        comment: "Perfeito",
-      })
-    ).rejects.toThrow("Avaliações só são permitidas após o encerramento do chamado")
-    expect(patch).not.toHaveBeenCalled()
-    expect(insert).not.toHaveBeenCalled()
-  })
-
-  it("não permite registrar uma segunda avaliação", async () => {
-    const ticket = makeTicket({
-      csatScore: 4,
-      csatMaxScore: 5,
-      csatRatedAt: FIXED_NOW - 2000,
-      csatRatedBy: "user_requester" as Id<"users">,
-    })
-    const { ctx, patch, insert, deleteFn } = createCtx(ticket)
-    mockedRequireUser.mockResolvedValue({
-      user: {
-        _id: "user_requester" as Id<"users">,
-        _creationTime: FIXED_NOW - 30_000,
-        tenantId: "tenant-1",
-        name: "Cliente",
-        email: "cliente@example.com",
-        role: "COLLABORATOR",
-        companyId: undefined,
-        teams: [],
-      },
-      role: "COLLABORATOR",
-    })
-
-    await expect(
-      submitCsatHandler(ctx, {
-        ticketId: ticket._id,
-        actorId: "user_requester" as Id<"users">,
-        score: 5,
-        comment: "Vou tentar atualizar",
-      })
-    ).rejects.toThrow("Este chamado já possui uma avaliação registrada")
-    expect(patch).not.toHaveBeenCalled()
-    expect(insert).not.toHaveBeenCalled()
-    expect(deleteFn).not.toHaveBeenCalled()
-  })
-
-  it("impede que administradores registrem avaliação", async () => {
-    const ticket = makeTicket()
-    const { ctx, patch, insert } = createCtx(ticket)
-    mockedRequireUser.mockResolvedValue({
-      user: {
-        _id: "user_admin" as Id<"users">,
-        _creationTime: FIXED_NOW - 40_000,
-        tenantId: "tenant-1",
-        name: "Administrador",
-        email: "admin@example.com",
-        role: "ADMIN",
-        companyId: undefined,
-        teams: [],
-      },
-      role: "ADMIN",
-    })
-
-    await expect(
-      submitCsatHandler(ctx, {
-        ticketId: ticket._id,
-        actorId: "user_admin" as Id<"users">,
-        score: 4,
-        comment: "somente testes",
-      })
-    ).rejects.toThrow("Somente o solicitante pode avaliar o chamado")
-    expect(patch).not.toHaveBeenCalled()
-    expect(insert).not.toHaveBeenCalled()
-  })
-})
diff --git a/tests/time.test.ts b/tests/time.test.ts
deleted file mode 100644
index 2d00099..0000000
--- a/tests/time.test.ts
+++ /dev/null
@@ -1,16 +0,0 @@
-import { describe, expect, it } from "bun:test"
-import { dateKeyTZ, isAtHourTZ } from "@/lib/time"
-
-describe("time tz helpers", () => {
-  it("computes date key in timezone", () => {
-    const d = new Date("2025-10-07T10:30:00.000Z")
-    const key = dateKeyTZ(d, "America/Sao_Paulo")
-    // 2025-10-07 07:30 in Sao Paulo (UTC-3)
-    expect(key).toBe("2025-10-07")
-  })
-
-  it("matches hour in timezone", () => {
-    const d = new Date("2025-10-07T11:00:00.000Z") // 08:00 BRT (no DST)
-    expect(isAtHourTZ(d, "America/Sao_Paulo", 8)).toBe(true)
-  })
-})
diff --git a/tests/utils/report-test-helpers.ts b/tests/utils/report-test-helpers.ts
deleted file mode 100644
index 8f3a4bc..0000000
--- a/tests/utils/report-test-helpers.ts
+++ /dev/null
@@ -1,152 +0,0 @@
-import { vi } from "bun:test"
-
-import type { Doc, Id } from "../../convex/_generated/dataModel"
-
-type ReportsCtxOptions = {
-  tickets?: Doc<"tickets">[]
-  createdRangeTickets?: Doc<"tickets">[]
-  queues?: Doc<"queues">[]
-  categories?: Doc<"ticketCategories">[]
-  companies?: Map<string, Doc<"companies">>
-  users?: Map<string, Doc<"users">>
-  ticketEventsByTicket?: Map<string, Array<{ type: string; payload?: unknown; createdAt: number }>>
-  ticketWorkSessionsByAgent?: Map<string, Array<{ agentId: Id<"users">; startedAt: number; stoppedAt?: number; durationMs?: number }>>
-}
-
-const noopFilterBuilder = {
-  lt: () => noopFilterBuilder,
-  field: () => "createdAt",
-}
-
-const noopIndexBuilder = {
-  eq: () => noopIndexBuilder,
-  gte: () => noopIndexBuilder,
-}
-
-function ticketsChain(collection: Doc<"tickets">[]) {
-  const chain = {
-    filter: vi.fn((cb?: (builder: typeof noopFilterBuilder) => unknown) => {
-      cb?.(noopFilterBuilder)
-      return chain
-    }),
-    order: vi.fn(() => chain),
-    collect: vi.fn(async () => collection),
-    take: vi.fn(async (limit: number) => collection.slice(0, limit)),
-  }
-  return chain
-}
-
-export function createReportsCtx({
-  tickets = [],
-  createdRangeTickets = tickets,
-  queues = [],
-  categories = [],
-  companies = new Map<string, Doc<"companies">>(),
-  users = new Map<string, Doc<"users">>(),
-  ticketEventsByTicket = new Map<string, Array<{ type: string; payload?: unknown; createdAt: number }>>(),
-  ticketWorkSessionsByAgent = new Map<string, Array<{ agentId: Id<"users">; startedAt: number; stoppedAt?: number; durationMs?: number }>>(),
-}: ReportsCtxOptions = {}) {
-  const db = {
-    get: vi.fn(async (id: Id<"companies"> | Id<"users">) => {
-      const company = companies.get(String(id))
-      if (company) return company
-      const user = users.get(String(id))
-      if (user) return user
-      return null
-    }),
-    query: vi.fn((table: string) => {
-      if (table === "tickets") {
-        return {
-          withIndex: vi.fn((indexName: string, cb?: (builder: typeof noopIndexBuilder) => unknown) => {
-            cb?.(noopIndexBuilder)
-            const collection =
-              indexName.includes("created") || indexName.includes("tenant_company_created")
-                ? createdRangeTickets
-                : tickets
-            return ticketsChain(collection)
-          }),
-          collect: vi.fn(async () => tickets),
-        }
-      }
-
-      if (table === "queues") {
-        return {
-          withIndex: vi.fn((_indexName: string, cb?: (builder: typeof noopIndexBuilder) => unknown) => {
-            cb?.(noopIndexBuilder)
-            return {
-              collect: vi.fn(async () => queues),
-              take: vi.fn(async (limit: number) => queues.slice(0, limit)),
-            }
-          }),
-          collect: vi.fn(async () => queues),
-          take: vi.fn(async (limit: number) => queues.slice(0, limit)),
-        }
-      }
-
-      if (table === "ticketCategories") {
-        return {
-          withIndex: vi.fn((_indexName: string, cb?: (builder: typeof noopIndexBuilder) => unknown) => {
-            cb?.(noopIndexBuilder)
-            return {
-              collect: vi.fn(async () => categories),
-              take: vi.fn(async (limit: number) => categories.slice(0, limit)),
-            }
-          }),
-          collect: vi.fn(async () => categories),
-          take: vi.fn(async (limit: number) => categories.slice(0, limit)),
-        }
-      }
-
-      if (table === "ticketEvents") {
-        return {
-          withIndex: vi.fn((_indexName: string, cb?: (builder: { eq: (field: unknown, value: unknown) => unknown }) => unknown) => {
-            let ticketId: string | null = null
-            const builder = {
-              eq: (_field: unknown, value: unknown) => {
-                ticketId = String(value)
-                return builder
-              },
-            }
-            cb?.(builder as { eq: (field: unknown, value: unknown) => unknown })
-            const events = ticketId ? ticketEventsByTicket.get(ticketId) ?? [] : []
-            return {
-              collect: vi.fn(async () => events),
-              take: vi.fn(async (limit: number) => events.slice(0, limit)),
-            }
-          }),
-        }
-      }
-
-      if (table === "ticketWorkSessions") {
-        return {
-          withIndex: vi.fn((_indexName: string, cb?: (builder: { eq: (field: unknown, value: unknown) => unknown }) => unknown) => {
-            let agentId: string | null = null
-            const builder = {
-              eq: (_field: unknown, value: unknown) => {
-                agentId = String(value)
-                return builder
-              },
-            }
-            cb?.(builder as { eq: (field: unknown, value: unknown) => unknown })
-            const sessions = agentId ? ticketWorkSessionsByAgent.get(agentId) ?? [] : []
-            return {
-              collect: vi.fn(async () => sessions),
-              take: vi.fn(async (limit: number) => sessions.slice(0, limit)),
-            }
-          }),
-        }
-      }
-
-      return {
-        withIndex: vi.fn(() => ({
-          collect: vi.fn(async () => []),
-          take: vi.fn(async () => []),
-        })),
-        collect: vi.fn(async () => []),
-        take: vi.fn(async () => []),
-      }
-    }),
-  }
-
-  return { db } as unknown
-}
diff --git a/tsconfig.json b/tsconfig.json
deleted file mode 100644
index d520861..0000000
--- a/tsconfig.json
+++ /dev/null
@@ -1,48 +0,0 @@
-{
-  "compilerOptions": {
-    "target": "ES2023",
-    "lib": [
-      "dom",
-      "dom.iterable",
-      "esnext"
-    ],
-    "allowJs": true,
-    "skipLibCheck": true,
-    "strict": true,
-    "noEmit": true,
-    "esModuleInterop": true,
-    "module": "esnext",
-    "moduleResolution": "bundler",
-    "resolveJsonModule": true,
-    "isolatedModules": true,
-    "jsx": "react-jsx",
-    "incremental": true,
-    "plugins": [
-      {
-        "name": "next"
-      }
-    ],
-    "paths": {
-      "@/*": [
-        "./src/*"
-      ],
-      "@/convex/*": [
-        "./convex/*"
-      ]
-    }
-  },
-  "include": [
-    "next-env.d.ts",
-    "**/*.ts",
-    "**/*.tsx",
-    "**/*.d.ts",
-    ".next/types/**/*.ts",
-    ".next/dev/types/**/*.ts"
-  ],
-  "exclude": [
-    "node_modules",
-    "apps/desktop/**",
-    "nova-calendar-main/**",
-    "convex-backend-main/**"
-  ]
-}
diff --git a/types/bun-test-vi.d.ts b/types/bun-test-vi.d.ts
deleted file mode 100644
index 3c9a48f..0000000
--- a/types/bun-test-vi.d.ts
+++ /dev/null
@@ -1,5 +0,0 @@
-type VitestVi = typeof import("vitest")["vi"]
-
-declare module "bun:test" {
-  export const vi: VitestVi
-}
diff --git a/types/convex-react.d.ts b/types/convex-react.d.ts
deleted file mode 100644
index b28ab18..0000000
--- a/types/convex-react.d.ts
+++ /dev/null
@@ -1,14 +0,0 @@
-import "convex/react";
-
-declare module "convex/react" {
-  import type { FunctionReference } from "convex/server";
-
-  type OriginalUseQuery = typeof import("convex/react").useQuery;
-  type OriginalArgs = Parameters<OriginalUseQuery>[1];
-  type OriginalReturn = ReturnType<OriginalUseQuery>;
-
-  export function useQuery(
-    query: FunctionReference<"query"> | "skip",
-    args?: OriginalArgs
-  ): OriginalReturn;
-}
diff --git a/types/pdfkit-standalone.d.ts b/types/pdfkit-standalone.d.ts
deleted file mode 100644
index 05d64b9..0000000
--- a/types/pdfkit-standalone.d.ts
+++ /dev/null
@@ -1,4 +0,0 @@
-declare module "pdfkit/js/pdfkit.standalone.js" {
-  const PDFDocument: typeof import("pdfkit")
-  export default PDFDocument
-}
diff --git a/types/tsconfig-paths-register.d.ts b/types/tsconfig-paths-register.d.ts
deleted file mode 100644
index b5dea45..0000000
--- a/types/tsconfig-paths-register.d.ts
+++ /dev/null
@@ -1 +0,0 @@
-declare module "tsconfig-paths/register"
diff --git a/vitest.config.mts b/vitest.config.mts
deleted file mode 100644
index 0980ecf..0000000
--- a/vitest.config.mts
+++ /dev/null
@@ -1,64 +0,0 @@
-import path from "path"
-import { fileURLToPath } from "url"
-import { defineConfig } from "vitest/config"
-import { playwright } from "@vitest/browser-playwright"
-import tsconfigPaths from "vite-tsconfig-paths"
-
-const __dirname = path.dirname(fileURLToPath(import.meta.url))
-const srcDir = path.resolve(__dirname, "./src")
-const convexDir = path.resolve(__dirname, "./convex")
-const isCI = process.env.CI === "true"
-const isBrowserRun = process.env.VITEST_BROWSER === "true"
-
-process.env.DATABASE_URL =
-  process.env.DATABASE_URL ?? "postgresql://postgres:postgres@localhost:5432/sistema_test?schema=public"
-
-export default defineConfig({
-  root: __dirname,
-  plugins: [tsconfigPaths()],
-  resolve: {
-    alias: {
-      "@": srcDir,
-      "@/convex": convexDir,
-    },
-  },
-  test: {
-    globals: true,
-    setupFiles: isBrowserRun ? ["./tests/setup.browser.ts"] : ["./vitest.setup.node.ts"],
-    pool: (process.env.VITEST_POOL as "threads" | "forks" | "vmThreads" | undefined) ?? "threads",
-    testTimeout: isBrowserRun ? 30000 : 15000,
-    coverage: {
-      provider: "v8",
-      include: ["src/**/*.{ts,tsx}", "convex/**/*.ts"],
-      exclude: ["**/*.d.ts", "**/*.test.*", "tests/**"],
-      reportsDirectory: "./coverage",
-    },
-    deps: {
-      registerNodeLoader: true,
-    },
-    alias: {
-      "@": srcDir,
-      "@/convex": convexDir,
-    },
-    browser: {
-      enabled: isBrowserRun,
-      provider: playwright({
-        launchOptions: {
-          headless: isCI ? true : undefined,
-        },
-      }),
-      instances: [
-        {
-          browser: "chromium",
-          launch: {
-            headless: isCI ? true : false,
-          },
-        },
-      ],
-      trace: isCI ? "on-first-retry" : "off",
-    },
-    environment: "jsdom",
-    include: ["src/**/*.test.ts", "tests/**/*.test.ts"],
-    exclude: isBrowserRun ? [] : ["tests/browser/**/*.browser.test.ts"],
-  },
-})
diff --git a/vitest.setup.node.ts b/vitest.setup.node.ts
deleted file mode 100644
index af01e43..0000000
--- a/vitest.setup.node.ts
+++ /dev/null
@@ -1,12 +0,0 @@
-// Node-only Vitest bootstrap: keep browser runs free from process dependencies.
-if (typeof process !== "undefined" && process.versions?.node) {
-  await import("tsconfig-paths/register")
-
-  process.env.BETTER_AUTH_SECRET = process.env.BETTER_AUTH_SECRET ?? "test-secret"
-  process.env.NEXT_PUBLIC_APP_URL = process.env.NEXT_PUBLIC_APP_URL ?? "http://localhost:3000"
-  process.env.BETTER_AUTH_URL = process.env.BETTER_AUTH_URL ?? process.env.NEXT_PUBLIC_APP_URL
-  process.env.DATABASE_URL =
-    process.env.DATABASE_URL ?? "postgresql://postgres:postgres@localhost:5432/sistema_test?schema=public"
-}
-
-export {}
diff --git a/web/.gitignore b/web/.gitignore
new file mode 100644
index 0000000..8ae0116
--- /dev/null
+++ b/web/.gitignore
@@ -0,0 +1,42 @@
+# See https://help.github.com/articles/ignoring-files/ for more about ignoring files.
+
+# dependencies
+/node_modules
+/.pnp
+.pnp.*
+.yarn/*
+!.yarn/patches
+!.yarn/plugins
+!.yarn/releases
+!.yarn/versions
+
+# testing
+/coverage
+
+# next.js
+/.next/
+/out/
+
+# production
+/build
+
+# misc
+.DS_Store
+*.pem
+*.sqlite
+
+# debug
+npm-debug.log*
+yarn-debug.log*
+yarn-error.log*
+.pnpm-debug.log*
+
+# env files (can opt-in for committing if needed)
+.env*
+
+# vercel
+.vercel
+
+# typescript
+*.tsbuildinfo
+next-env.d.ts
diff --git a/web/README.md b/web/README.md
new file mode 100644
index 0000000..865ee06
--- /dev/null
+++ b/web/README.md
@@ -0,0 +1,58 @@
+This is a [Next.js](https://nextjs.org) project bootstrapped with [`create-next-app`](https://nextjs.org/docs/app/api-reference/cli/create-next-app).
+
+## Getting Started
+
+First, set up Convex (backend + database):
+
+1. Install dependencies:
+
+```bash
+npm i
+```
+
+2. Start Convex dev in a separate terminal (will create the `convex/` folder and URLs):
+
+```bash
+npx convex dev
+```
+
+Copy the value for the deployment URL and set it in an env var named `NEXT_PUBLIC_CONVEX_URL`.
+
+Create a `.env.local` file in `web/` with:
+
+```
+NEXT_PUBLIC_CONVEX_URL=<your-convex-dev-url>
+```
+
+Then, run the Next.js development server:
+
+```bash
+npm run dev
+# or
+yarn dev
+# or
+pnpm dev
+# or
+bun dev
+```
+
+Open [http://localhost:3000](http://localhost:3000) with your browser to see the result.
+
+You can start editing the page by modifying `app/page.tsx`. The page auto-updates as you edit the file.
+
+This project uses [`next/font`](https://nextjs.org/docs/app/building-your-application/optimizing/fonts) to automatically optimize and load [Geist](https://vercel.com/font), a new font family for Vercel.
+
+## Learn More
+
+To learn more about Next.js, take a look at the following resources:
+
+- [Next.js Documentation](https://nextjs.org/docs) - learn about Next.js features and API.
+- [Learn Next.js](https://nextjs.org/learn) - an interactive Next.js tutorial.
+
+You can check out [the Next.js GitHub repository](https://github.com/vercel/next.js) - your feedback and contributions are welcome!
+
+## Deploy on Vercel
+
+The easiest way to deploy your Next.js app is to use the [Vercel Platform](https://vercel.com/new?utm_medium=default-template&filter=next.js&utm_source=create-next-app&utm_campaign=create-next-app-readme) from the creators of Next.js.
+
+Check out our [Next.js deployment documentation](https://nextjs.org/docs/app/building-your-application/deploying) for more details.
diff --git a/auth.ts b/web/auth.ts
similarity index 100%
rename from auth.ts
rename to web/auth.ts
diff --git a/build.log b/web/build.log
similarity index 99%
rename from build.log
rename to web/build.log
index 5a71460..2417e48 100644
--- a/build.log
+++ b/web/build.log
@@ -3,7 +3,7 @@
 > next build
 
    Ôû▓ Next.js 15.5.3
-   - Environments: .env
+   - Environments: .env.local
 
    Creating an optimized production build ...
  Ô£ô Compiled successfully in 3.0s
diff --git a/components.json b/web/components.json
similarity index 94%
rename from components.json
rename to web/components.json
index a574e35..aaba37d 100644
--- a/components.json
+++ b/web/components.json
@@ -1,22 +1,22 @@
-{
-  "$schema": "https://ui.shadcn.com/schema.json",
-  "style": "new-york",
-  "rsc": true,
-  "tsx": true,
-  "tailwind": {
-    "config": "",
-    "css": "src/app/globals.css",
-    "baseColor": "neutral",
-    "cssVariables": true,
-    "prefix": ""
-  },
-  "iconLibrary": "lucide",
-  "aliases": {
-    "components": "@/components",
-    "utils": "@/lib/utils",
-    "ui": "@/components/ui",
-    "lib": "@/lib",
-    "hooks": "@/hooks"
-  },
-  "registries": {}
-}
\ No newline at end of file
+{
+  "$schema": "https://ui.shadcn.com/schema.json",
+  "style": "new-york",
+  "rsc": true,
+  "tsx": true,
+  "tailwind": {
+    "config": "",
+    "css": "src/app/globals.css",
+    "baseColor": "neutral",
+    "cssVariables": true,
+    "prefix": ""
+  },
+  "iconLibrary": "lucide",
+  "aliases": {
+    "components": "@/components",
+    "utils": "@/lib/utils",
+    "ui": "@/components/ui",
+    "lib": "@/lib",
+    "hooks": "@/hooks"
+  },
+  "registries": {}
+}
diff --git a/web/convex/_generated/api.d.ts b/web/convex/_generated/api.d.ts
new file mode 100644
index 0000000..7f415c7
--- /dev/null
+++ b/web/convex/_generated/api.d.ts
@@ -0,0 +1,65 @@
+/* eslint-disable */
+/**
+ * Generated `api` utility.
+ *
+ * THIS CODE IS AUTOMATICALLY GENERATED.
+ *
+ * To regenerate, run `npx convex dev`.
+ * @module
+ */
+
+import type * as bootstrap from "../bootstrap.js";
+import type * as categories from "../categories.js";
+import type * as fields from "../fields.js";
+import type * as files from "../files.js";
+import type * as invites from "../invites.js";
+import type * as queues from "../queues.js";
+import type * as rbac from "../rbac.js";
+import type * as reports from "../reports.js";
+import type * as seed from "../seed.js";
+import type * as slas from "../slas.js";
+import type * as teams from "../teams.js";
+import type * as tickets from "../tickets.js";
+import type * as users from "../users.js";
+
+import type {
+  ApiFromModules,
+  FilterApi,
+  FunctionReference,
+} from "convex/server";
+
+/**
+ * A utility for referencing Convex functions in your app's API.
+ *
+ * Usage:
+ * ```js
+ * const myFunctionReference = api.myModule.myFunction;
+ * ```
+ */
+declare const fullApi: ApiFromModules<{
+  bootstrap: typeof bootstrap;
+  categories: typeof categories;
+  fields: typeof fields;
+  files: typeof files;
+  invites: typeof invites;
+  queues: typeof queues;
+  rbac: typeof rbac;
+  reports: typeof reports;
+  seed: typeof seed;
+  slas: typeof slas;
+  teams: typeof teams;
+  tickets: typeof tickets;
+  users: typeof users;
+}>;
+declare const fullApiWithMounts: typeof fullApi;
+
+export declare const api: FilterApi<
+  typeof fullApiWithMounts,
+  FunctionReference<any, "public">
+>;
+export declare const internal: FilterApi<
+  typeof fullApiWithMounts,
+  FunctionReference<any, "internal">
+>;
+
+export declare const components: {};
diff --git a/apps/desktop/src/convex/_generated/api.js b/web/convex/_generated/api.js
similarity index 100%
rename from apps/desktop/src/convex/_generated/api.js
rename to web/convex/_generated/api.js
diff --git a/apps/desktop/src/convex/_generated/dataModel.d.ts b/web/convex/_generated/dataModel.d.ts
similarity index 100%
rename from apps/desktop/src/convex/_generated/dataModel.d.ts
rename to web/convex/_generated/dataModel.d.ts
diff --git a/convex/_generated/server.d.ts b/web/convex/_generated/server.d.ts
similarity index 93%
rename from convex/_generated/server.d.ts
rename to web/convex/_generated/server.d.ts
index bec05e6..b5c6828 100644
--- a/convex/_generated/server.d.ts
+++ b/web/convex/_generated/server.d.ts
@@ -10,6 +10,7 @@
 
 import {
   ActionBuilder,
+  AnyComponents,
   HttpActionBuilder,
   MutationBuilder,
   QueryBuilder,
@@ -18,9 +19,15 @@ import {
   GenericQueryCtx,
   GenericDatabaseReader,
   GenericDatabaseWriter,
+  FunctionReference,
 } from "convex/server";
 import type { DataModel } from "./dataModel.js";
 
+type GenericCtx =
+  | GenericActionCtx<DataModel>
+  | GenericMutationCtx<DataModel>
+  | GenericQueryCtx<DataModel>;
+
 /**
  * Define a query in this Convex app's public API.
  *
@@ -85,12 +92,11 @@ export declare const internalAction: ActionBuilder<DataModel, "internal">;
 /**
  * Define an HTTP action.
  *
- * The wrapped function will be used to respond to HTTP requests received
- * by a Convex deployment if the requests matches the path and method where
- * this action is routed. Be sure to route your httpAction in `convex/http.js`.
+ * This function will be used to respond to HTTP requests received by a Convex
+ * deployment if the requests matches the path and method where this action
+ * is routed. Be sure to route your action in `convex/http.js`.
  *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument
- * and a Fetch API `Request` object as its second.
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument.
  * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
  */
 export declare const httpAction: HttpActionBuilder;
diff --git a/apps/desktop/src/convex/_generated/server.js b/web/convex/_generated/server.js
similarity index 88%
rename from apps/desktop/src/convex/_generated/server.js
rename to web/convex/_generated/server.js
index bf3d25a..4a21df4 100644
--- a/apps/desktop/src/convex/_generated/server.js
+++ b/web/convex/_generated/server.js
@@ -16,6 +16,7 @@ import {
   internalActionGeneric,
   internalMutationGeneric,
   internalQueryGeneric,
+  componentsGeneric,
 } from "convex/server";
 
 /**
@@ -80,14 +81,10 @@ export const action = actionGeneric;
 export const internalAction = internalActionGeneric;
 
 /**
- * Define an HTTP action.
+ * Define a Convex HTTP action.
  *
- * The wrapped function will be used to respond to HTTP requests received
- * by a Convex deployment if the requests matches the path and method where
- * this action is routed. Be sure to route your httpAction in `convex/http.js`.
- *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument
- * and a Fetch API `Request` object as its second.
- * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument, and a `Request` object
+ * as its second.
+ * @returns The wrapped endpoint function. Route a URL path to this function in `convex/http.js`.
  */
 export const httpAction = httpActionGeneric;
diff --git a/convex/bootstrap.ts b/web/convex/bootstrap.ts
similarity index 80%
rename from convex/bootstrap.ts
rename to web/convex/bootstrap.ts
index 78191f9..6292237 100644
--- a/convex/bootstrap.ts
+++ b/web/convex/bootstrap.ts
@@ -7,7 +7,7 @@ export const ensureDefaults = mutation({
     let existing = await ctx.db
       .query("queues")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(10);
+      .collect();
     existing = await Promise.all(
       existing.map(async (queue) => {
         if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {
@@ -18,10 +18,6 @@ export const ensureDefaults = mutation({
           await ctx.db.patch(queue._id, { name: "Laboratório", slug: "laboratorio" });
           return (await ctx.db.get(queue._id)) ?? queue;
         }
-        if (queue.name === "Field Services" || queue.slug === "field-services") {
-          await ctx.db.patch(queue._id, { name: "Visitas", slug: "visitas" });
-          return (await ctx.db.get(queue._id)) ?? queue;
-        }
         return queue;
       })
     );
@@ -29,7 +25,7 @@ export const ensureDefaults = mutation({
       const queues = [
         { name: "Chamados", slug: "chamados" },
         { name: "Laboratório", slug: "laboratorio" },
-        { name: "Visitas", slug: "visitas" },
+        { name: "Field Services", slug: "field-services" },
       ];
       for (const q of queues) {
         await ctx.db.insert("queues", { tenantId, name: q.name, slug: q.slug, teamId: undefined });
@@ -37,3 +33,4 @@ export const ensureDefaults = mutation({
     }
   },
 });
+
diff --git a/convex/categories.ts b/web/convex/categories.ts
similarity index 95%
rename from convex/categories.ts
rename to web/convex/categories.ts
index b3dea52..9f86853 100644
--- a/convex/categories.ts
+++ b/web/convex/categories.ts
@@ -208,7 +208,7 @@ export const list = query({
     const categories = await ctx.db
       .query("ticketCategories")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .take(100)
+      .collect()
 
     if (categories.length === 0) {
       return []
@@ -217,7 +217,7 @@ export const list = query({
     const subcategories = await ctx.db
       .query("ticketSubcategories")
       .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId))
-      .take(100)
+      .collect()
 
     return categories.map((category) => ({
       id: category._id,
@@ -225,8 +225,6 @@ export const list = query({
       slug: category.slug,
       description: category.description,
       order: category.order,
-      createdAt: category.createdAt,
-      updatedAt: category.updatedAt,
       secondary: subcategories
         .filter((item) => item.categoryId === category._id)
         .sort((a, b) => a.order - b.order)
@@ -235,9 +233,6 @@ export const list = query({
           name: item.name,
           slug: item.slug,
           order: item.order,
-          categoryId: String(item.categoryId),
-          createdAt: item.createdAt,
-          updatedAt: item.updatedAt,
         })),
     }))
   },
@@ -249,7 +244,7 @@ export const ensureDefaults = mutation({
     const existingCount = await ctx.db
       .query("ticketCategories")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100)
+      .collect()
 
     if (existingCount.length > 0) {
       return { created: 0 }
@@ -408,7 +403,7 @@ export const deleteCategory = mutation({
       const subs = await ctx.db
         .query("ticketSubcategories")
         .withIndex("by_category_order", (q) => q.eq("categoryId", categoryId))
-        .take(100)
+        .collect()
       for (const sub of subs) {
         await ctx.db.patch(sub._id, {
           categoryId: transferTo,
@@ -417,8 +412,9 @@ export const deleteCategory = mutation({
       }
       const ticketsToMove = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-        .take(100)
+        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .filter((q) => q.eq(q.field("categoryId"), categoryId))
+        .collect()
       for (const ticket of ticketsToMove) {
         await ctx.db.patch(ticket._id, {
           categoryId: transferTo,
@@ -429,7 +425,8 @@ export const deleteCategory = mutation({
     } else {
       const ticketsLinked = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
+        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .filter((q) => q.eq(q.field("categoryId"), categoryId))
         .first()
       if (ticketsLinked) {
         throw new ConvexError("Não é possível remover uma categoria vinculada a tickets sem informar destino")
@@ -437,7 +434,7 @@ export const deleteCategory = mutation({
       const subs = await ctx.db
         .query("ticketSubcategories")
         .withIndex("by_category_order", (q) => q.eq("categoryId", categoryId))
-        .take(100)
+        .collect()
       for (const sub of subs) {
         await ctx.db.delete(sub._id)
       }
@@ -529,8 +526,9 @@ export const deleteSubcategory = mutation({
       }
       const tickets = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant_subcategory", (q) => q.eq("tenantId", tenantId).eq("subcategoryId", subcategoryId))
-        .take(100)
+        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .filter((q) => q.eq(q.field("subcategoryId"), subcategoryId))
+        .collect()
       for (const ticket of tickets) {
         await ctx.db.patch(ticket._id, {
           subcategoryId: transferTo,
@@ -540,7 +538,8 @@ export const deleteSubcategory = mutation({
     } else {
       const linked = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant_subcategory", (q) => q.eq("tenantId", tenantId).eq("subcategoryId", subcategoryId))
+        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .filter((q) => q.eq(q.field("subcategoryId"), subcategoryId))
         .first()
       if (linked) {
         throw new ConvexError("Não é possível remover uma subcategoria vinculada a tickets sem informar destino")
diff --git a/convex/convex.config.ts b/web/convex/convex.config.ts
similarity index 78%
rename from convex/convex.config.ts
rename to web/convex/convex.config.ts
index 5d4c781..c08cd7a 100644
--- a/convex/convex.config.ts
+++ b/web/convex/convex.config.ts
@@ -5,5 +5,5 @@ const app = defineApp();
 // You can install Convex Components here in the future, e.g. rate limiter, workflows, etc.
 // app.use(componentConfig)
 
-// Chore: touchpoint to trigger Convex build re-execution.
 export default app;
+
diff --git a/convex/fields.ts b/web/convex/fields.ts
similarity index 72%
rename from convex/fields.ts
rename to web/convex/fields.ts
index 7156ada..fa13cb5 100644
--- a/convex/fields.ts
+++ b/web/convex/fields.ts
@@ -37,31 +37,16 @@ function validateOptions(type: FieldType, options: { value: string; label: strin
   }
 }
 
-async function validateCompanyScope(ctx: AnyCtx, tenantId: string, companyId?: Id<"companies"> | null) {
-  if (!companyId) return undefined;
-  const company = await ctx.db.get(companyId);
-  if (!company || company.tenantId !== tenantId) {
-    throw new ConvexError("Empresa inválida para o campo");
-  }
-  return companyId;
-}
-
 export const list = query({
-  args: { tenantId: v.string(), viewerId: v.id("users"), scope: v.optional(v.string()) },
-  handler: async (ctx, { tenantId, viewerId, scope }) => {
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
     await requireAdmin(ctx, viewerId, tenantId);
     const fields = await ctx.db
       .query("ticketFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .take(100);
+      .collect();
 
     return fields
-      .filter((field) => {
-        if (!scope) return true;
-        const fieldScope = (field.scope ?? "all").trim();
-        if (fieldScope === "all" || fieldScope.length === 0) return true;
-        return fieldScope === scope;
-      })
       .sort((a, b) => a.order - b.order)
       .map((field) => ({
         id: field._id,
@@ -72,8 +57,6 @@ export const list = query({
         required: field.required,
         options: field.options ?? [],
         order: field.order,
-        scope: field.scope ?? "all",
-        companyId: field.companyId ?? null,
         createdAt: field.createdAt,
         updatedAt: field.updatedAt,
       }));
@@ -81,21 +64,15 @@ export const list = query({
 });
 
 export const listForTenant = query({
-  args: { tenantId: v.string(), viewerId: v.id("users"), scope: v.optional(v.string()) },
-  handler: async (ctx, { tenantId, viewerId, scope }) => {
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
     await requireUser(ctx, viewerId, tenantId);
     const fields = await ctx.db
       .query("ticketFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .take(100);
+      .collect();
 
     return fields
-      .filter((field) => {
-        if (!scope) return true;
-        const fieldScope = (field.scope ?? "all").trim();
-        if (fieldScope === "all" || fieldScope.length === 0) return true;
-        return fieldScope === scope;
-      })
       .sort((a, b) => a.order - b.order)
       .map((field) => ({
         id: field._id,
@@ -106,8 +83,6 @@ export const listForTenant = query({
         required: field.required,
         options: field.options ?? [],
         order: field.order,
-        scope: field.scope ?? "all",
-        companyId: field.companyId ?? null,
       }));
   },
 });
@@ -128,10 +103,8 @@ export const create = mutation({
         })
       )
     ),
-    scope: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
   },
-  handler: async (ctx, { tenantId, actorId, label, description, type, required, options, scope, companyId }) => {
+  handler: async (ctx, { tenantId, actorId, label, description, type, required, options }) => {
     await requireAdmin(ctx, actorId, tenantId);
     const normalizedLabel = label.trim();
     if (normalizedLabel.length < 2) {
@@ -143,21 +116,11 @@ export const create = mutation({
     validateOptions(type as FieldType, options ?? undefined);
     const key = normalizeKey(normalizedLabel);
     await ensureUniqueKey(ctx, tenantId, key);
-    const normalizedScope = (() => {
-      const raw = scope?.trim();
-      if (!raw || raw.length === 0) return "all";
-      const safe = raw.toLowerCase();
-      if (!/^[a-z0-9_\-]+$/i.test(safe)) {
-        throw new ConvexError("Escopo inválido para o campo");
-      }
-      return safe;
-    })();
-    const companyRef = await validateCompanyScope(ctx, tenantId, companyId ?? undefined);
 
     const existing = await ctx.db
       .query("ticketFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .take(100);
+      .collect();
     const maxOrder = existing.reduce((acc: number, item: Doc<"ticketFields">) => Math.max(acc, item.order ?? 0), 0);
 
     const now = Date.now();
@@ -170,8 +133,6 @@ export const create = mutation({
       required,
       options,
       order: maxOrder + 1,
-      scope: normalizedScope,
-      companyId: companyRef,
       createdAt: now,
       updatedAt: now,
     });
@@ -196,10 +157,8 @@ export const update = mutation({
         })
       )
     ),
-    scope: v.optional(v.string()),
-    companyId: v.optional(v.id("companies")),
   },
-  handler: async (ctx, { tenantId, fieldId, actorId, label, description, type, required, options, scope, companyId }) => {
+  handler: async (ctx, { tenantId, fieldId, actorId, label, description, type, required, options }) => {
     await requireAdmin(ctx, actorId, tenantId);
     const field = await ctx.db.get(fieldId);
     if (!field || field.tenantId !== tenantId) {
@@ -214,17 +173,6 @@ export const update = mutation({
     }
     validateOptions(type as FieldType, options ?? undefined);
 
-    const normalizedScope = (() => {
-      const raw = scope?.trim();
-      if (!raw || raw.length === 0) return "all";
-      const safe = raw.toLowerCase();
-      if (!/^[a-z0-9_\-]+$/i.test(safe)) {
-        throw new ConvexError("Escopo inválido para o campo");
-      }
-      return safe;
-    })();
-    const companyRef = await validateCompanyScope(ctx, tenantId, companyId ?? undefined);
-
     let key = field.key;
     if (field.label !== normalizedLabel) {
       key = normalizeKey(normalizedLabel);
@@ -238,8 +186,6 @@ export const update = mutation({
       type,
       required,
       options,
-      scope: normalizedScope,
-      companyId: companyRef,
       updatedAt: Date.now(),
     });
   },
diff --git a/convex/files.ts b/web/convex/files.ts
similarity index 100%
rename from convex/files.ts
rename to web/convex/files.ts
diff --git a/convex/invites.ts b/web/convex/invites.ts
similarity index 99%
rename from convex/invites.ts
rename to web/convex/invites.ts
index f71cc6f..54aebc4 100644
--- a/convex/invites.ts
+++ b/web/convex/invites.ts
@@ -11,7 +11,7 @@ export const list = query({
     const invites = await ctx.db
       .query("userInvites")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(100);
+      .collect();
 
     return invites
       .sort((a, b) => (b.createdAt ?? 0) - (a.createdAt ?? 0))
diff --git a/convex/queues.ts b/web/convex/queues.ts
similarity index 66%
rename from convex/queues.ts
rename to web/convex/queues.ts
index 78bb6a9..21f8ef8 100644
--- a/convex/queues.ts
+++ b/web/convex/queues.ts
@@ -5,34 +5,11 @@ import type { Id } from "./_generated/dataModel";
 
 import { requireAdmin, requireStaff } from "./rbac";
 
-type TicketStatusNormalized = "PENDING" | "AWAITING_ATTENDANCE" | "PAUSED" | "RESOLVED";
-
-const STATUS_NORMALIZE_MAP: Record<string, TicketStatusNormalized> = {
-  NEW: "PENDING",
-  PENDING: "PENDING",
-  OPEN: "AWAITING_ATTENDANCE",
-  AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
-  ON_HOLD: "PAUSED",
-  PAUSED: "PAUSED",
-  RESOLVED: "RESOLVED",
-  CLOSED: "RESOLVED",
-};
-
-function normalizeStatus(status: string | null | undefined): TicketStatusNormalized {
-  if (!status) return "PENDING";
-  const normalized = STATUS_NORMALIZE_MAP[status.toUpperCase()];
-  return normalized ?? "PENDING";
-}
-
 const QUEUE_RENAME_LOOKUP: Record<string, string> = {
   "Suporte N1": "Chamados",
   "suporte-n1": "Chamados",
-  chamados: "Chamados",
   "Suporte N2": "Laboratório",
   "suporte-n2": "Laboratório",
-  laboratorio: "Laboratório",
-  Laboratorio: "Laboratório",
-  visitas: "Visitas",
 };
 
 function renameQueueString(value: string) {
@@ -67,7 +44,8 @@ async function ensureUniqueSlug(ctx: AnyCtx, tenantId: string, slug: string, exc
 async function ensureUniqueName(ctx: AnyCtx, tenantId: string, name: string, excludeId?: Id<"queues">) {
   const existing = await ctx.db
     .query("queues")
-    .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId).eq("name", name))
+    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+    .filter((q) => q.eq(q.field("name"), name))
     .first();
   if (existing && (!excludeId || existing._id !== excludeId)) {
     throw new ConvexError("Já existe uma fila com este nome");
@@ -81,12 +59,12 @@ export const list = query({
     const queues = await ctx.db
       .query("queues")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     const teams = await ctx.db
       .query("teams")
       .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     return queues.map((queue) => {
       const team = queue.teamId ? teams.find((item) => item._id === queue.teamId) : null;
@@ -105,84 +83,21 @@ export const list = query({
   },
 });
 
-export const listForStaff = query({
-  args: { tenantId: v.string(), viewerId: v.id("users") },
-  handler: async (ctx, { tenantId, viewerId }) => {
-    await requireStaff(ctx, viewerId, tenantId)
-    const queues = await ctx.db
-      .query("queues")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50)
-
-    const teams = await ctx.db
-      .query("teams")
-      .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .take(50)
-
-    return queues.map((queue) => {
-      const team = queue.teamId ? teams.find((item) => item._id === queue.teamId) : null
-      return {
-        id: queue._id,
-        name: queue.name,
-        slug: queue.slug,
-        team: team
-          ? {
-              id: team._id,
-              name: team.name,
-            }
-          : null,
-      }
-    })
-  },
-})
-
 export const summary = query({
   args: { tenantId: v.string(), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, viewerId }) => {
     await requireStaff(ctx, viewerId, tenantId);
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50);
+    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect();
     const result = await Promise.all(
       queues.map(async (qItem) => {
-        const tickets = await ctx.db
+        const pending = await ctx.db
           .query("tickets")
           .withIndex("by_tenant_queue", (q) => q.eq("tenantId", tenantId).eq("queueId", qItem._id))
-          .take(50);
-        let pending = 0;
-        let inProgress = 0;
-        let paused = 0;
-        let breached = 0;
-        const now = Date.now();
-        for (const ticket of tickets) {
-          const status = normalizeStatus(ticket.status);
-          const isWorking = ticket.working === true;
-          if (status === "PENDING") {
-            pending += 1;
-          } else if (status === "AWAITING_ATTENDANCE") {
-            // "Em andamento" conta apenas tickets com play ativo
-            if (isWorking) {
-              inProgress += 1;
-            } else {
-              // Tickets em atendimento sem play ativo contam como "Em aberto"
-              pending += 1;
-            }
-          } else if (status === "PAUSED") {
-            paused += 1;
-          }
-          if (status !== "RESOLVED") {
-            const dueAt = typeof ticket.dueAt === "number" ? ticket.dueAt : null;
-            if (dueAt && dueAt < now) {
-              breached += 1;
-            }
-          }
-        }
-        return {
-          id: qItem._id,
-          name: renameQueueString(qItem.name),
-          pending,
-          inProgress,
-          paused,
-          breached,
-        };
+          .collect();
+        const waiting = pending.filter((t) => t.status === "PENDING" || t.status === "ON_HOLD").length;
+        const open = pending.filter((t) => t.status !== "RESOLVED" && t.status !== "CLOSED").length;
+        const breached = 0;
+        return { id: qItem._id, name: renameQueueString(qItem.name), pending: open, waiting, breached };
       })
     );
     return result;
@@ -283,3 +198,4 @@ export const remove = mutation({
     await ctx.db.delete(queueId);
   },
 });
+
diff --git a/convex/rbac.ts b/web/convex/rbac.ts
similarity index 53%
rename from convex/rbac.ts
rename to web/convex/rbac.ts
index 2928cf8..d4af701 100644
--- a/convex/rbac.ts
+++ b/web/convex/rbac.ts
@@ -3,9 +3,8 @@ import { ConvexError } from "convex/values"
 import type { Id } from "./_generated/dataModel"
 import type { MutationCtx, QueryCtx } from "./_generated/server"
 
-const STAFF_ROLES = new Set(["ADMIN", "MANAGER", "AGENT"])
-const MANAGER_ROLE = "MANAGER"
-const INTERNAL_ROLES = new Set(["ADMIN", "AGENT"])
+const STAFF_ROLES = new Set(["ADMIN", "MANAGER", "AGENT", "COLLABORATOR"])
+const CUSTOMER_ROLE = "CUSTOMER"
 
 type Ctx = QueryCtx | MutationCtx
 
@@ -45,39 +44,10 @@ export async function requireAdmin(ctx: Ctx, userId: Id<"users">, tenantId?: str
   return result
 }
 
-export async function requireInternal(ctx: Ctx, userId: Id<"users">, tenantId?: string) {
+export async function requireCustomer(ctx: Ctx, userId: Id<"users">, tenantId?: string) {
   const result = await requireUser(ctx, userId, tenantId)
-  if (!result.role || !INTERNAL_ROLES.has(result.role)) {
-    throw new ConvexError("Acesso restrito a administradores e agentes")
-  }
-  return result
-}
-
-// removed customer role; use requireCompanyManager or requireStaff as appropriate
-
-export async function requireCompanyManager(ctx: Ctx, userId: Id<"users">, tenantId?: string) {
-  const result = await requireUser(ctx, userId, tenantId)
-  if (result.role !== MANAGER_ROLE) {
-    throw new ConvexError("Apenas gestores da empresa podem executar esta ação")
-  }
-  if (!result.user.companyId) {
-    throw new ConvexError("Gestor não possui empresa vinculada")
-  }
-  return result
-}
-
-export async function requireCompanyAssociation(
-  ctx: Ctx,
-  userId: Id<"users">,
-  companyId: Id<"companies">,
-  tenantId?: string,
-) {
-  const result = await requireUser(ctx, userId, tenantId)
-  if (!result.user.companyId) {
-    throw new ConvexError("Usuário não possui empresa vinculada")
-  }
-  if (result.user.companyId !== companyId) {
-    throw new ConvexError("Usuário não pertence a esta empresa")
+  if (result.role !== CUSTOMER_ROLE) {
+    throw new ConvexError("Acesso restrito ao portal do cliente")
   }
   return result
 }
diff --git a/web/convex/reports.ts b/web/convex/reports.ts
new file mode 100644
index 0000000..8a3ece0
--- /dev/null
+++ b/web/convex/reports.ts
@@ -0,0 +1,341 @@
+import { query } from "./_generated/server";
+import type { QueryCtx } from "./_generated/server";
+import { v } from "convex/values";
+import type { Doc, Id } from "./_generated/dataModel";
+
+import { requireStaff } from "./rbac";
+
+function average(values: number[]) {
+  if (values.length === 0) return null;
+  return values.reduce((sum, value) => sum + value, 0) / values.length;
+}
+
+const OPEN_STATUSES = new Set(["NEW", "OPEN", "PENDING", "ON_HOLD"]);
+const ONE_DAY_MS = 24 * 60 * 60 * 1000;
+
+function percentageChange(current: number, previous: number) {
+  if (previous === 0) {
+    return current === 0 ? 0 : null;
+  }
+  return ((current - previous) / previous) * 100;
+}
+
+function extractScore(payload: unknown): number | null {
+  if (typeof payload === "number") return payload;
+  if (payload && typeof payload === "object" && "score" in payload) {
+    const value = (payload as { score: unknown }).score;
+    if (typeof value === "number") {
+      return value;
+    }
+  }
+  return null;
+}
+
+function isNotNull<T>(value: T | null): value is T {
+  return value !== null;
+}
+
+async function fetchTickets(ctx: QueryCtx, tenantId: string) {
+  return ctx.db
+    .query("tickets")
+    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+    .collect();
+}
+
+async function fetchQueues(ctx: QueryCtx, tenantId: string) {
+  return ctx.db
+    .query("queues")
+    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+    .collect();
+}
+
+type CsatSurvey = {
+  ticketId: Id<"tickets">;
+  reference: number;
+  score: number;
+  receivedAt: number;
+};
+
+async function collectCsatSurveys(ctx: QueryCtx, tickets: Doc<"tickets">[]): Promise<CsatSurvey[]> {
+  const perTicket = await Promise.all(
+    tickets.map(async (ticket) => {
+      const events = await ctx.db
+        .query("ticketEvents")
+        .withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
+        .collect();
+      return events
+        .filter((event) => event.type === "CSAT_RECEIVED" || event.type === "CSAT_RATED")
+        .map((event) => {
+          const score = extractScore(event.payload);
+          if (score === null) return null;
+          return {
+            ticketId: ticket._id,
+            reference: ticket.reference,
+            score,
+            receivedAt: event.createdAt,
+          } as CsatSurvey;
+        })
+        .filter(isNotNull);
+    })
+  );
+  return perTicket.flat();
+}
+
+function formatDateKey(timestamp: number) {
+  const date = new Date(timestamp);
+  const year = date.getUTCFullYear();
+  const month = `${date.getUTCMonth() + 1}`.padStart(2, "0");
+  const day = `${date.getUTCDate()}`.padStart(2, "0");
+  return `${year}-${month}-${day}`;
+}
+
+export const slaOverview = query({
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireStaff(ctx, viewerId, tenantId);
+    const tickets = await fetchTickets(ctx, tenantId);
+    const queues = await fetchQueues(ctx, tenantId);
+
+    const now = Date.now();
+    const openTickets = tickets.filter((ticket) => OPEN_STATUSES.has(ticket.status));
+    const resolvedTickets = tickets.filter((ticket) => ticket.status === "RESOLVED" || ticket.status === "CLOSED");
+    const overdueTickets = openTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
+
+    const firstResponseTimes = tickets
+      .filter((ticket) => ticket.firstResponseAt)
+      .map((ticket) => (ticket.firstResponseAt! - ticket.createdAt) / 60000);
+    const resolutionTimes = resolvedTickets
+      .filter((ticket) => ticket.resolvedAt)
+      .map((ticket) => (ticket.resolvedAt! - ticket.createdAt) / 60000);
+
+    const queueBreakdown = queues.map((queue) => {
+      const count = openTickets.filter((ticket) => ticket.queueId === queue._id).length;
+      return {
+        id: queue._id,
+        name: queue.name,
+        open: count,
+      };
+    });
+
+    return {
+      totals: {
+        total: tickets.length,
+        open: openTickets.length,
+        resolved: resolvedTickets.length,
+        overdue: overdueTickets.length,
+      },
+      response: {
+        averageFirstResponseMinutes: average(firstResponseTimes),
+        responsesRegistered: firstResponseTimes.length,
+      },
+      resolution: {
+        averageResolutionMinutes: average(resolutionTimes),
+        resolvedCount: resolutionTimes.length,
+      },
+      queueBreakdown,
+    };
+  },
+});
+
+export const csatOverview = query({
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireStaff(ctx, viewerId, tenantId);
+    const tickets = await fetchTickets(ctx, tenantId);
+    const surveys = await collectCsatSurveys(ctx, tickets);
+
+    const averageScore = average(surveys.map((item) => item.score));
+    const distribution = [1, 2, 3, 4, 5].map((score) => ({
+      score,
+      total: surveys.filter((item) => item.score === score).length,
+    }));
+
+    return {
+      totalSurveys: surveys.length,
+      averageScore,
+      distribution,
+      recent: surveys
+        .slice()
+        .sort((a, b) => b.receivedAt - a.receivedAt)
+        .slice(0, 10)
+        .map((item) => ({
+          ticketId: item.ticketId,
+          reference: item.reference,
+          score: item.score,
+          receivedAt: item.receivedAt,
+        })),
+    };
+  },
+});
+
+export const backlogOverview = query({
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireStaff(ctx, viewerId, tenantId);
+    const tickets = await fetchTickets(ctx, tenantId);
+
+    const statusCounts = tickets.reduce<Record<string, number>>((acc, ticket) => {
+      acc[ticket.status] = (acc[ticket.status] ?? 0) + 1;
+      return acc;
+    }, {});
+
+    const priorityCounts = tickets.reduce<Record<string, number>>((acc, ticket) => {
+      acc[ticket.priority] = (acc[ticket.priority] ?? 0) + 1;
+      return acc;
+    }, {});
+
+    const openTickets = tickets.filter((ticket) => OPEN_STATUSES.has(ticket.status));
+
+    const queueMap = new Map<string, { name: string; count: number }>();
+    for (const ticket of openTickets) {
+      const queueId = ticket.queueId ? ticket.queueId : "sem-fila";
+      const current = queueMap.get(queueId) ?? { name: queueId === "sem-fila" ? "Sem fila" : "", count: 0 };
+      current.count += 1;
+      queueMap.set(queueId, current);
+    }
+
+    const queues = await fetchQueues(ctx, tenantId);
+
+    for (const queue of queues) {
+      const entry = queueMap.get(queue._id) ?? { name: queue.name, count: 0 };
+      entry.name = queue.name;
+      queueMap.set(queue._id, entry);
+    }
+
+    return {
+      statusCounts,
+      priorityCounts,
+      queueCounts: Array.from(queueMap.entries()).map(([id, data]) => ({
+        id,
+        name: data.name,
+        total: data.count,
+      })),
+      totalOpen: openTickets.length,
+    };
+  },
+});
+
+export const dashboardOverview = query({
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireStaff(ctx, viewerId, tenantId);
+    const tickets = await fetchTickets(ctx, tenantId);
+    const now = Date.now();
+
+    const lastDayStart = now - ONE_DAY_MS;
+    const previousDayStart = now - 2 * ONE_DAY_MS;
+
+    const newTickets = tickets.filter((ticket) => ticket.createdAt >= lastDayStart);
+    const previousTickets = tickets.filter(
+      (ticket) => ticket.createdAt >= previousDayStart && ticket.createdAt < lastDayStart
+    );
+
+    const trend = percentageChange(newTickets.length, previousTickets.length);
+
+    const lastWindowStart = now - 7 * ONE_DAY_MS;
+    const previousWindowStart = now - 14 * ONE_DAY_MS;
+
+    const firstResponseWindow = tickets
+      .filter(
+        (ticket) =>
+          ticket.createdAt >= lastWindowStart &&
+          ticket.createdAt < now &&
+          ticket.firstResponseAt
+      )
+      .map((ticket) => (ticket.firstResponseAt! - ticket.createdAt) / 60000);
+    const firstResponsePrevious = tickets
+      .filter(
+        (ticket) =>
+          ticket.createdAt >= previousWindowStart &&
+          ticket.createdAt < lastWindowStart &&
+          ticket.firstResponseAt
+      )
+      .map((ticket) => (ticket.firstResponseAt! - ticket.createdAt) / 60000);
+
+    const averageWindow = average(firstResponseWindow);
+    const averagePrevious = average(firstResponsePrevious);
+    const deltaMinutes =
+      averageWindow !== null && averagePrevious !== null ? averageWindow - averagePrevious : null;
+
+    const awaitingTickets = tickets.filter((ticket) => OPEN_STATUSES.has(ticket.status));
+    const atRiskTickets = awaitingTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
+
+    const surveys = await collectCsatSurveys(ctx, tickets);
+    const averageScore = average(surveys.map((item) => item.score));
+
+    return {
+      newTickets: {
+        last24h: newTickets.length,
+        previous24h: previousTickets.length,
+        trendPercentage: trend,
+      },
+      firstResponse: {
+        averageMinutes: averageWindow,
+        previousAverageMinutes: averagePrevious,
+        deltaMinutes,
+        responsesCount: firstResponseWindow.length,
+      },
+      awaitingAction: {
+        total: awaitingTickets.length,
+        atRisk: atRiskTickets.length,
+      },
+      csat: {
+        averageScore,
+        totalSurveys: surveys.length,
+      },
+    };
+  },
+});
+
+export const ticketsByChannel = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    range: v.optional(v.string()),
+  },
+  handler: async (ctx, { tenantId, viewerId, range }) => {
+    await requireStaff(ctx, viewerId, tenantId);
+    const tickets = await fetchTickets(ctx, tenantId);
+    const days = range === "7d" ? 7 : range === "30d" ? 30 : 90;
+
+    const end = new Date();
+    end.setUTCHours(0, 0, 0, 0);
+    const endMs = end.getTime() + ONE_DAY_MS;
+    const startMs = endMs - days * ONE_DAY_MS;
+
+    const timeline = new Map<string, Map<string, number>>();
+    for (let ts = startMs; ts < endMs; ts += ONE_DAY_MS) {
+      timeline.set(formatDateKey(ts), new Map());
+    }
+
+    const channels = new Set<string>();
+
+    for (const ticket of tickets) {
+      if (ticket.createdAt < startMs || ticket.createdAt >= endMs) continue;
+      const dateKey = formatDateKey(ticket.createdAt);
+      const channelKey = ticket.channel ?? "OUTRO";
+      channels.add(channelKey);
+      const dayMap = timeline.get(dateKey) ?? new Map<string, number>();
+      dayMap.set(channelKey, (dayMap.get(channelKey) ?? 0) + 1);
+      timeline.set(dateKey, dayMap);
+    }
+
+    const sortedChannels = Array.from(channels).sort();
+
+    const points = Array.from(timeline.entries())
+      .sort((a, b) => a[0].localeCompare(b[0]))
+      .map(([date, map]) => {
+        const values: Record<string, number> = {};
+        for (const channel of sortedChannels) {
+          values[channel] = map.get(channel) ?? 0;
+        }
+        return { date, values };
+      });
+
+    return {
+      rangeDays: days,
+      channels: sortedChannels,
+      points,
+    };
+  },
+});
diff --git a/web/convex/schema.ts b/web/convex/schema.ts
new file mode 100644
index 0000000..5a3a77a
--- /dev/null
+++ b/web/convex/schema.ts
@@ -0,0 +1,189 @@
+import { defineSchema, defineTable } from "convex/server";
+import { v } from "convex/values";
+
+export default defineSchema({
+  users: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    email: v.string(),
+    role: v.optional(v.string()),
+    avatarUrl: v.optional(v.string()),
+    teams: v.optional(v.array(v.string())),
+  })
+    .index("by_tenant_email", ["tenantId", "email"]) 
+    .index("by_tenant_role", ["tenantId", "role"])
+    .index("by_tenant", ["tenantId"]),
+
+  queues: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    slug: v.string(),
+    teamId: v.optional(v.id("teams")),
+  })
+    .index("by_tenant_slug", ["tenantId", "slug"])
+    .index("by_tenant", ["tenantId"]),
+
+  teams: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    description: v.optional(v.string()),
+  }).index("by_tenant_name", ["tenantId", "name"]),
+
+  slaPolicies: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    description: v.optional(v.string()),
+    timeToFirstResponse: v.optional(v.number()), // minutes
+    timeToResolution: v.optional(v.number()), // minutes
+  }).index("by_tenant_name", ["tenantId", "name"]),
+
+  tickets: defineTable({
+    tenantId: v.string(),
+    reference: v.number(),
+    subject: v.string(),
+    summary: v.optional(v.string()),
+    description: v.optional(v.string()),
+    status: v.string(),
+    priority: v.string(),
+    channel: v.string(),
+    queueId: v.optional(v.id("queues")),
+    categoryId: v.optional(v.id("ticketCategories")),
+    subcategoryId: v.optional(v.id("ticketSubcategories")),
+    requesterId: v.id("users"),
+    assigneeId: v.optional(v.id("users")),
+    working: v.optional(v.boolean()),
+    slaPolicyId: v.optional(v.id("slaPolicies")),
+    dueAt: v.optional(v.number()), // ms since epoch
+    firstResponseAt: v.optional(v.number()),
+    resolvedAt: v.optional(v.number()),
+    closedAt: v.optional(v.number()),
+    updatedAt: v.number(),
+    createdAt: v.number(),
+    tags: v.optional(v.array(v.string())),
+    customFields: v.optional(
+      v.array(
+        v.object({
+          fieldId: v.id("ticketFields"),
+          fieldKey: v.string(),
+          label: v.string(),
+          type: v.string(),
+          value: v.any(),
+          displayValue: v.optional(v.string()),
+        })
+      )
+    ),
+    totalWorkedMs: v.optional(v.number()),
+    activeSessionId: v.optional(v.id("ticketWorkSessions")),
+  })
+    .index("by_tenant_status", ["tenantId", "status"]) 
+    .index("by_tenant_queue", ["tenantId", "queueId"]) 
+    .index("by_tenant_assignee", ["tenantId", "assigneeId"]) 
+    .index("by_tenant_reference", ["tenantId", "reference"]) 
+    .index("by_tenant", ["tenantId"]),
+
+  ticketComments: defineTable({
+    ticketId: v.id("tickets"),
+    authorId: v.id("users"),
+    visibility: v.string(), // PUBLIC | INTERNAL
+    body: v.string(),
+    attachments: v.optional(
+      v.array(
+        v.object({
+          storageId: v.id("_storage"),
+          name: v.string(),
+          size: v.optional(v.number()),
+          type: v.optional(v.string()),
+        })
+      )
+    ),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+  }).index("by_ticket", ["ticketId"]),
+
+  ticketEvents: defineTable({
+    ticketId: v.id("tickets"),
+    type: v.string(),
+    payload: v.optional(v.any()),
+    createdAt: v.number(),
+  }).index("by_ticket", ["ticketId"]),
+
+  ticketWorkSessions: defineTable({
+    ticketId: v.id("tickets"),
+    agentId: v.id("users"),
+    startedAt: v.number(),
+    stoppedAt: v.optional(v.number()),
+    durationMs: v.optional(v.number()),
+  })
+    .index("by_ticket", ["ticketId"])
+    .index("by_ticket_agent", ["ticketId", "agentId"]),
+
+  ticketCategories: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    slug: v.string(),
+    description: v.optional(v.string()),
+    order: v.number(),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+  })
+    .index("by_tenant_slug", ["tenantId", "slug"])
+    .index("by_tenant_order", ["tenantId", "order"])
+    .index("by_tenant", ["tenantId"]),
+
+  ticketSubcategories: defineTable({
+    tenantId: v.string(),
+    categoryId: v.id("ticketCategories"),
+    name: v.string(),
+    slug: v.string(),
+    order: v.number(),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+  })
+    .index("by_category_order", ["categoryId", "order"])
+    .index("by_category_slug", ["categoryId", "slug"])
+    .index("by_tenant_slug", ["tenantId", "slug"]),
+
+  ticketFields: defineTable({
+    tenantId: v.string(),
+    key: v.string(),
+    label: v.string(),
+    type: v.string(),
+    description: v.optional(v.string()),
+    required: v.boolean(),
+    order: v.number(),
+    options: v.optional(
+      v.array(
+        v.object({
+          value: v.string(),
+          label: v.string(),
+        })
+      )
+    ),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+  })
+    .index("by_tenant_key", ["tenantId", "key"])
+    .index("by_tenant_order", ["tenantId", "order"])
+    .index("by_tenant", ["tenantId"]),
+
+  userInvites: defineTable({
+    tenantId: v.string(),
+    inviteId: v.string(),
+    email: v.string(),
+    name: v.optional(v.string()),
+    role: v.string(),
+    status: v.string(),
+    token: v.string(),
+    expiresAt: v.number(),
+    createdAt: v.number(),
+    createdById: v.optional(v.string()),
+    acceptedAt: v.optional(v.number()),
+    acceptedById: v.optional(v.string()),
+    revokedAt: v.optional(v.number()),
+    revokedById: v.optional(v.string()),
+    revokedReason: v.optional(v.string()),
+  })
+    .index("by_tenant", ["tenantId"])
+    .index("by_token", ["tenantId", "token"])
+    .index("by_invite", ["tenantId", "inviteId"]),
+});
diff --git a/web/convex/seed.ts b/web/convex/seed.ts
new file mode 100644
index 0000000..f6e9ff3
--- /dev/null
+++ b/web/convex/seed.ts
@@ -0,0 +1,96 @@
+import { mutation } from "./_generated/server";
+
+export const seedDemo = mutation({
+  args: {},
+  handler: async (ctx) => {
+    const tenantId = "tenant-atlas";
+    // Ensure queues
+    const existingQueues = await ctx.db
+      .query("queues")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .collect();
+    let queues = existingQueues.length
+      ? existingQueues
+      : await Promise.all(
+          [
+            { name: "Chamados", slug: "chamados" },
+            { name: "Laboratório", slug: "laboratorio" },
+          ].map((q) => ctx.db.insert("queues", { tenantId, name: q.name, slug: q.slug, teamId: undefined }))
+        ).then((ids) => Promise.all(ids.map((id) => ctx.db.get(id))))
+            ;
+
+    queues = await Promise.all(
+      queues.map(async (queue) => {
+        if (!queue) return queue;
+        if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {
+          await ctx.db.patch(queue._id, { name: "Chamados", slug: "chamados" });
+          return (await ctx.db.get(queue._id)) ?? queue;
+        }
+        if (queue.name === "Suporte N2" || queue.slug === "suporte-n2") {
+          await ctx.db.patch(queue._id, { name: "Laboratório", slug: "laboratorio" });
+          return (await ctx.db.get(queue._id)) ?? queue;
+        }
+        return queue;
+      })
+    );
+
+    // Ensure users
+    async function ensureUser(name: string, email: string, role = "AGENT") {
+      const found = await ctx.db
+        .query("users")
+        .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
+        .first();
+      if (found) return found._id;
+      return await ctx.db.insert("users", { tenantId, name, email, role, avatarUrl: `https://avatar.vercel.sh/${name.split(" ")[0]}` });
+    }
+    const anaId = await ensureUser("Ana Souza", "ana.souza@example.com");
+    const brunoId = await ensureUser("Bruno Lima", "bruno.lima@example.com");
+    const eduardaId = await ensureUser("Eduarda Rocha", "eduarda.rocha@example.com", "CUSTOMER");
+
+    // Seed a couple of tickets
+    const now = Date.now();
+    const newestRef = await ctx.db
+      .query("tickets")
+      .withIndex("by_tenant_reference", (q) => q.eq("tenantId", tenantId))
+      .order("desc")
+      .take(1);
+    let ref = newestRef[0]?.reference ?? 41000;
+    const queue1 = queues[0]!._id;
+    const queue2 = queues[1]!._id;
+
+    const t1 = await ctx.db.insert("tickets", {
+      tenantId,
+      reference: ++ref,
+      subject: "Erro 500 ao acessar portal do cliente",
+      summary: "Clientes relatam erro intermitente no portal web",
+      status: "OPEN",
+      priority: "URGENT",
+      channel: "EMAIL",
+      queueId: queue1,
+      requesterId: eduardaId,
+      assigneeId: anaId,
+      createdAt: now - 1000 * 60 * 60 * 5,
+      updatedAt: now - 1000 * 60 * 10,
+      tags: ["portal", "cliente"],
+    });
+    await ctx.db.insert("ticketEvents", { ticketId: t1, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 5, payload: {} });
+
+    const t2 = await ctx.db.insert("tickets", {
+      tenantId,
+      reference: ++ref,
+      subject: "Integração ERP parada",
+      summary: "Webhook do ERP retornando timeout",
+      status: "PENDING",
+      priority: "HIGH",
+      channel: "WHATSAPP",
+      queueId: queue2,
+      requesterId: eduardaId,
+      assigneeId: brunoId,
+      createdAt: now - 1000 * 60 * 60 * 8,
+      updatedAt: now - 1000 * 60 * 30,
+      tags: ["Integração", "erp"],
+    });
+    await ctx.db.insert("ticketEvents", { ticketId: t2, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 8, payload: {} });
+  },
+});
+
diff --git a/convex/slas.ts b/web/convex/slas.ts
similarity index 65%
rename from convex/slas.ts
rename to web/convex/slas.ts
index 27f6645..eaadab4 100644
--- a/convex/slas.ts
+++ b/web/convex/slas.ts
@@ -9,26 +9,6 @@ function normalizeName(value: string) {
   return value.trim();
 }
 
-function normalizeMode(value?: string): "business" | "calendar" {
-  if (value === "business") return "business";
-  return "calendar";
-}
-
-function normalizeThreshold(value?: number): number {
-  if (value === undefined || value === null) return 0.8;
-  if (value < 0.1) return 0.1;
-  if (value > 0.95) return 0.95;
-  return value;
-}
-
-const VALID_PAUSE_STATUSES = ["PAUSED", "PENDING", "AWAITING_ATTENDANCE"] as const;
-
-function normalizePauseStatuses(statuses?: string[]): string[] {
-  if (!statuses || statuses.length === 0) return ["PAUSED"];
-  const filtered = statuses.filter((s) => VALID_PAUSE_STATUSES.includes(s as typeof VALID_PAUSE_STATUSES[number]));
-  return filtered.length > 0 ? filtered : ["PAUSED"];
-}
-
 type AnyCtx = QueryCtx | MutationCtx;
 
 async function ensureUniqueName(ctx: AnyCtx, tenantId: string, name: string, excludeId?: Id<"slaPolicies">) {
@@ -48,18 +28,14 @@ export const list = query({
     const items = await ctx.db
       .query("slaPolicies")
       .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     return items.map((policy) => ({
       id: policy._id,
       name: policy.name,
       description: policy.description ?? "",
       timeToFirstResponse: policy.timeToFirstResponse ?? null,
-      responseMode: policy.responseMode ?? "calendar",
       timeToResolution: policy.timeToResolution ?? null,
-      solutionMode: policy.solutionMode ?? "calendar",
-      alertThreshold: policy.alertThreshold ?? 0.8,
-      pauseStatuses: policy.pauseStatuses ?? ["PAUSED"],
     }));
   },
 });
@@ -71,14 +47,9 @@ export const create = mutation({
     name: v.string(),
     description: v.optional(v.string()),
     timeToFirstResponse: v.optional(v.number()),
-    responseMode: v.optional(v.string()),
     timeToResolution: v.optional(v.number()),
-    solutionMode: v.optional(v.string()),
-    alertThreshold: v.optional(v.number()),
-    pauseStatuses: v.optional(v.array(v.string())),
   },
-  handler: async (ctx, args) => {
-    const { tenantId, actorId, name, description, timeToFirstResponse, responseMode, timeToResolution, solutionMode, alertThreshold, pauseStatuses } = args;
+  handler: async (ctx, { tenantId, actorId, name, description, timeToFirstResponse, timeToResolution }) => {
     await requireAdmin(ctx, actorId, tenantId);
     const trimmed = normalizeName(name);
     if (trimmed.length < 2) {
@@ -97,11 +68,7 @@ export const create = mutation({
       name: trimmed,
       description,
       timeToFirstResponse,
-      responseMode: normalizeMode(responseMode),
       timeToResolution,
-      solutionMode: normalizeMode(solutionMode),
-      alertThreshold: normalizeThreshold(alertThreshold),
-      pauseStatuses: normalizePauseStatuses(pauseStatuses),
     });
     return id;
   },
@@ -115,14 +82,9 @@ export const update = mutation({
     name: v.string(),
     description: v.optional(v.string()),
     timeToFirstResponse: v.optional(v.number()),
-    responseMode: v.optional(v.string()),
     timeToResolution: v.optional(v.number()),
-    solutionMode: v.optional(v.string()),
-    alertThreshold: v.optional(v.number()),
-    pauseStatuses: v.optional(v.array(v.string())),
   },
-  handler: async (ctx, args) => {
-    const { policyId, tenantId, actorId, name, description, timeToFirstResponse, responseMode, timeToResolution, solutionMode, alertThreshold, pauseStatuses } = args;
+  handler: async (ctx, { policyId, tenantId, actorId, name, description, timeToFirstResponse, timeToResolution }) => {
     await requireAdmin(ctx, actorId, tenantId);
     const policy = await ctx.db.get(policyId);
     if (!policy || policy.tenantId !== tenantId) {
@@ -144,11 +106,7 @@ export const update = mutation({
       name: trimmed,
       description,
       timeToFirstResponse,
-      responseMode: normalizeMode(responseMode),
       timeToResolution,
-      solutionMode: normalizeMode(solutionMode),
-      alertThreshold: normalizeThreshold(alertThreshold),
-      pauseStatuses: normalizePauseStatuses(pauseStatuses),
     });
   },
 });
@@ -168,7 +126,8 @@ export const remove = mutation({
 
     const ticketLinked = await ctx.db
       .query("tickets")
-      .withIndex("by_tenant_sla_policy", (q) => q.eq("tenantId", tenantId).eq("slaPolicyId", policyId))
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .filter((q) => q.eq(q.field("slaPolicyId"), policyId))
       .first();
     if (ticketLinked) {
       throw new ConvexError("Remova a associação de tickets antes de excluir a política");
diff --git a/convex/teams.ts b/web/convex/teams.ts
similarity index 96%
rename from convex/teams.ts
rename to web/convex/teams.ts
index b5dccb2..71988c5 100644
--- a/convex/teams.ts
+++ b/web/convex/teams.ts
@@ -28,17 +28,17 @@ export const list = query({
     const teams = await ctx.db
       .query("teams")
       .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     const queues = await ctx.db
       .query("queues")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     return teams.map((team) => {
       const members = users
@@ -111,7 +111,7 @@ export const update = mutation({
       const users = await ctx.db
         .query("users")
         .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-        .take(50);
+        .collect();
 
       const now = users
         .filter((user) => (user.teams ?? []).includes(team.name))
@@ -141,7 +141,8 @@ export const remove = mutation({
 
     const queuesLinked = await ctx.db
       .query("queues")
-      .withIndex("by_tenant_team", (q) => q.eq("tenantId", tenantId).eq("teamId", teamId))
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .filter((q) => q.eq(q.field("teamId"), teamId))
       .first();
     if (queuesLinked) {
       throw new ConvexError("Remova ou realoque as filas associadas antes de excluir o time");
@@ -150,7 +151,7 @@ export const remove = mutation({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     await Promise.all(
       users
@@ -182,7 +183,7 @@ export const setMembers = mutation({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
     const tenantUserIds = new Set(users.map((user) => user._id));
     for (const memberId of memberIds) {
       if (!tenantUserIds.has(memberId)) {
@@ -218,7 +219,7 @@ export const directory = query({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .take(50);
+      .collect();
 
     return users.map((user) => ({
       id: user._id,
diff --git a/web/convex/tickets.ts b/web/convex/tickets.ts
new file mode 100644
index 0000000..e74b48b
--- /dev/null
+++ b/web/convex/tickets.ts
@@ -0,0 +1,1113 @@
+import { mutation, query } from "./_generated/server";
+import type { MutationCtx } from "./_generated/server";
+import { ConvexError, v } from "convex/values";
+import { Id, type Doc } from "./_generated/dataModel";
+
+import { requireCustomer, requireStaff, requireUser } from "./rbac";
+
+const QUEUE_RENAME_LOOKUP: Record<string, string> = {
+  "Suporte N1": "Chamados",
+  "suporte-n1": "Chamados",
+  "Suporte N2": "Laboratório",
+  "suporte-n2": "Laboratório",
+};
+
+function renameQueueString(value?: string | null): string | null {
+  if (!value) return value ?? null;
+  const direct = QUEUE_RENAME_LOOKUP[value];
+  if (direct) return direct;
+  const normalizedKey = value.replace(/\s+/g, "-").toLowerCase();
+  return QUEUE_RENAME_LOOKUP[normalizedKey] ?? value;
+}
+
+function normalizeQueueName(queue?: Doc<"queues"> | null): string | null {
+  if (!queue) return null;
+  const normalized = renameQueueString(queue.name);
+  if (normalized && normalized !== queue.name) {
+    return normalized;
+  }
+  if (queue.slug) {
+    const fromSlug = renameQueueString(queue.slug);
+    if (fromSlug) return fromSlug;
+  }
+  return normalized ?? queue.name;
+}
+
+function normalizeTeams(teams?: string[] | null): string[] {
+  if (!teams) return [];
+  return teams.map((team) => renameQueueString(team) ?? team);
+}
+
+type CustomFieldInput = {
+  fieldId: Id<"ticketFields">;
+  value: unknown;
+};
+
+type NormalizedCustomField = {
+  fieldId: Id<"ticketFields">;
+  fieldKey: string;
+  label: string;
+  type: string;
+  value: unknown;
+  displayValue?: string;
+};
+
+function coerceCustomFieldValue(field: Doc<"ticketFields">, raw: unknown): { value: unknown; displayValue?: string } {
+  switch (field.type) {
+    case "text":
+      return { value: String(raw).trim() };
+    case "number": {
+      const value = typeof raw === "number" ? raw : Number(String(raw).replace(",", "."));
+      if (!Number.isFinite(value)) {
+        throw new ConvexError(`Valor numérico inválido para o campo ${field.label}`);
+      }
+      return { value };
+    }
+    case "date": {
+      if (typeof raw === "number") {
+        if (!Number.isFinite(raw)) {
+          throw new ConvexError(`Data inválida para o campo ${field.label}`);
+        }
+        return { value: raw };
+      }
+      const parsed = Date.parse(String(raw));
+      if (!Number.isFinite(parsed)) {
+        throw new ConvexError(`Data inválida para o campo ${field.label}`);
+      }
+      return { value: parsed };
+    }
+    case "boolean": {
+      if (typeof raw === "boolean") {
+        return { value: raw };
+      }
+      if (typeof raw === "string") {
+        const normalized = raw.toLowerCase();
+        if (normalized === "true" || normalized === "1") return { value: true };
+        if (normalized === "false" || normalized === "0") return { value: false };
+      }
+      throw new ConvexError(`Valor inválido para o campo ${field.label}`);
+    }
+    case "select": {
+      if (!field.options || field.options.length === 0) {
+        throw new ConvexError(`Campo ${field.label} sem opções configuradas`);
+      }
+      const value = String(raw);
+      const option = field.options.find((opt) => opt.value === value);
+      if (!option) {
+        throw new ConvexError(`Seleção inválida para o campo ${field.label}`);
+      }
+      return { value: option.value, displayValue: option.label ?? option.value };
+    }
+    default:
+      return { value: raw };
+  }
+}
+
+async function normalizeCustomFieldValues(
+  ctx: Pick<MutationCtx, "db">,
+  tenantId: string,
+  inputs: CustomFieldInput[] | undefined
+): Promise<NormalizedCustomField[]> {
+  const definitions = await ctx.db
+    .query("ticketFields")
+    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+    .collect();
+
+  if (!definitions.length) {
+    if (inputs && inputs.length > 0) {
+      throw new ConvexError("Nenhum campo personalizado configurado para este tenant");
+    }
+    return [];
+  }
+
+  const provided = new Map<Id<"ticketFields">, unknown>();
+  for (const entry of inputs ?? []) {
+    provided.set(entry.fieldId, entry.value);
+  }
+
+  const normalized: NormalizedCustomField[] = [];
+
+  for (const definition of definitions.sort((a, b) => a.order - b.order)) {
+    const raw = provided.has(definition._id) ? provided.get(definition._id) : undefined;
+    const isMissing =
+      raw === undefined ||
+      raw === null ||
+      (typeof raw === "string" && raw.trim().length === 0);
+
+    if (isMissing) {
+      if (definition.required) {
+        throw new ConvexError(`Preencha o campo obrigatório: ${definition.label}`);
+      }
+      continue;
+    }
+
+    const { value, displayValue } = coerceCustomFieldValue(definition, raw);
+    normalized.push({
+      fieldId: definition._id,
+      fieldKey: definition.key,
+      label: definition.label,
+      type: definition.type,
+      value,
+      displayValue,
+    });
+  }
+
+  return normalized;
+}
+
+function mapCustomFieldsToRecord(entries: NormalizedCustomField[] | undefined) {
+  if (!entries || entries.length === 0) return {};
+  return entries.reduce<Record<string, { label: string; type: string; value: unknown; displayValue?: string }>>((acc, entry) => {
+    acc[entry.fieldKey] = {
+      label: entry.label,
+      type: entry.type,
+      value: entry.value,
+      displayValue: entry.displayValue,
+    };
+    return acc;
+  }, {});
+}
+
+export const list = query({
+  args: {
+    viewerId: v.optional(v.id("users")),
+    tenantId: v.string(),
+    status: v.optional(v.string()),
+    priority: v.optional(v.string()),
+    channel: v.optional(v.string()),
+    queueId: v.optional(v.id("queues")),
+    search: v.optional(v.string()),
+    limit: v.optional(v.number()),
+  },
+  handler: async (ctx, args) => {
+    if (!args.viewerId) {
+      return []
+    }
+    const { role } = await requireUser(ctx, args.viewerId, args.tenantId)
+
+    // Choose best index based on provided args for efficiency
+    let base: Doc<"tickets">[] = [];
+    if (args.status) {
+      base = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant_status", (q) => q.eq("tenantId", args.tenantId).eq("status", args.status!))
+        .collect();
+    } else if (args.queueId) {
+      base = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!))
+        .collect();
+    } else {
+      base = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
+        .collect();
+    }
+    let filtered = base;
+
+    if (role === "CUSTOMER") {
+      filtered = filtered.filter((t) => t.requesterId === args.viewerId);
+    }
+    
+    if (args.priority) filtered = filtered.filter((t) => t.priority === args.priority);
+    if (args.channel) filtered = filtered.filter((t) => t.channel === args.channel);
+    if (args.search) {
+      const term = args.search.toLowerCase();
+      filtered = filtered.filter(
+        (t) =>
+          t.subject.toLowerCase().includes(term) ||
+          t.summary?.toLowerCase().includes(term) ||
+          `#${t.reference}`.toLowerCase().includes(term)
+      );
+    }
+    const limited = args.limit ? filtered.slice(0, args.limit) : filtered;
+    const categoryCache = new Map<string, Doc<"ticketCategories"> | null>();
+    const subcategoryCache = new Map<string, Doc<"ticketSubcategories"> | null>();
+    // hydrate requester and assignee
+    const result = await Promise.all(
+      limited.map(async (t) => {
+        const requester = (await ctx.db.get(t.requesterId)) as Doc<"users"> | null;
+        const assignee = t.assigneeId ? ((await ctx.db.get(t.assigneeId)) as Doc<"users"> | null) : null;
+        const queue = t.queueId ? ((await ctx.db.get(t.queueId)) as Doc<"queues"> | null) : null;
+        const queueName = normalizeQueueName(queue);
+        const activeSession = t.activeSessionId ? await ctx.db.get(t.activeSessionId) : null;
+        let categorySummary: { id: Id<"ticketCategories">; name: string } | null = null;
+        let subcategorySummary: { id: Id<"ticketSubcategories">; name: string } | null = null;
+        if (t.categoryId) {
+          if (!categoryCache.has(t.categoryId)) {
+            categoryCache.set(t.categoryId, await ctx.db.get(t.categoryId));
+          }
+          const category = categoryCache.get(t.categoryId);
+          if (category) {
+            categorySummary = { id: category._id, name: category.name };
+          }
+        }
+        if (t.subcategoryId) {
+          if (!subcategoryCache.has(t.subcategoryId)) {
+            subcategoryCache.set(t.subcategoryId, await ctx.db.get(t.subcategoryId));
+          }
+          const subcategory = subcategoryCache.get(t.subcategoryId);
+          if (subcategory) {
+            subcategorySummary = { id: subcategory._id, name: subcategory.name };
+          }
+        }
+        return {
+          id: t._id,
+          reference: t.reference,
+          tenantId: t.tenantId,
+          subject: t.subject,
+          summary: t.summary,
+          status: t.status,
+          priority: t.priority,
+          channel: t.channel,
+          queue: queueName,
+          requester: requester && {
+            id: requester._id,
+            name: requester.name,
+            email: requester.email,
+            avatarUrl: requester.avatarUrl,
+            teams: normalizeTeams(requester.teams),
+          },
+          assignee: assignee
+            ? {
+                id: assignee._id,
+                name: assignee.name,
+                email: assignee.email,
+                avatarUrl: assignee.avatarUrl,
+                teams: normalizeTeams(assignee.teams),
+              }
+            : null,
+          slaPolicy: null,
+          dueAt: t.dueAt ?? null,
+          firstResponseAt: t.firstResponseAt ?? null,
+          resolvedAt: t.resolvedAt ?? null,
+          updatedAt: t.updatedAt,
+          createdAt: t.createdAt,
+          tags: t.tags ?? [],
+          lastTimelineEntry: null,
+          metrics: null,
+          category: categorySummary,
+          subcategory: subcategorySummary,
+          workSummary: {
+            totalWorkedMs: t.totalWorkedMs ?? 0,
+            activeSession: activeSession
+              ? {
+                  id: activeSession._id,
+                  agentId: activeSession.agentId,
+                  startedAt: activeSession.startedAt,
+                }
+              : null,
+          },
+        };
+      })
+    );
+    // sort by updatedAt desc
+    return result.sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0));
+  },
+});
+
+export const getById = query({
+  args: { tenantId: v.string(), id: v.id("tickets"), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, id, viewerId }) => {
+    const { role } = await requireUser(ctx, viewerId, tenantId)
+    const t = await ctx.db.get(id);
+    if (!t || t.tenantId !== tenantId) return null;
+    if (role === "CUSTOMER" && t.requesterId !== viewerId) {
+      throw new ConvexError("Acesso restrito ao solicitante")
+    }
+    const requester = (await ctx.db.get(t.requesterId)) as Doc<"users"> | null;
+    const assignee = t.assigneeId ? ((await ctx.db.get(t.assigneeId)) as Doc<"users"> | null) : null;
+    const queue = t.queueId ? ((await ctx.db.get(t.queueId)) as Doc<"queues"> | null) : null;
+    const queueName = normalizeQueueName(queue);
+    const category = t.categoryId ? await ctx.db.get(t.categoryId) : null;
+    const subcategory = t.subcategoryId ? await ctx.db.get(t.subcategoryId) : null;
+    const comments = await ctx.db
+      .query("ticketComments")
+      .withIndex("by_ticket", (q) => q.eq("ticketId", id))
+      .collect();
+    const timeline = await ctx.db
+      .query("ticketEvents")
+      .withIndex("by_ticket", (q) => q.eq("ticketId", id))
+      .collect();
+
+    const customFieldsRecord = mapCustomFieldsToRecord(
+      (t.customFields as NormalizedCustomField[] | undefined) ?? undefined
+    );
+
+    const commentsHydrated = await Promise.all(
+      comments.map(async (c) => {
+        const author = (await ctx.db.get(c.authorId)) as Doc<"users"> | null;
+        const attachments = await Promise.all(
+          (c.attachments ?? []).map(async (att) => ({
+            id: att.storageId,
+            name: att.name,
+            size: att.size,
+            type: att.type,
+            url: await ctx.storage.getUrl(att.storageId),
+          }))
+        );
+        return {
+          id: c._id,
+          author: {
+            id: author!._id,
+            name: author!.name,
+            email: author!.email,
+            avatarUrl: author!.avatarUrl,
+            teams: author!.teams ?? [],
+          },
+          visibility: c.visibility,
+          body: c.body,
+          attachments,
+          createdAt: c.createdAt,
+          updatedAt: c.updatedAt,
+        };
+      })
+    );
+
+    const activeSession = t.activeSessionId ? await ctx.db.get(t.activeSessionId) : null;
+
+    return {
+      id: t._id,
+      reference: t.reference,
+      tenantId: t.tenantId,
+      subject: t.subject,
+      summary: t.summary,
+      status: t.status,
+      priority: t.priority,
+      channel: t.channel,
+      queue: queueName,
+      requester: requester && {
+        id: requester._id,
+        name: requester.name,
+        email: requester.email,
+        avatarUrl: requester.avatarUrl,
+        teams: normalizeTeams(requester.teams),
+      },
+      assignee: assignee
+        ? {
+            id: assignee._id,
+            name: assignee.name,
+            email: assignee.email,
+            avatarUrl: assignee.avatarUrl,
+            teams: normalizeTeams(assignee.teams),
+          }
+        : null,
+      slaPolicy: null,
+      dueAt: t.dueAt ?? null,
+      firstResponseAt: t.firstResponseAt ?? null,
+      resolvedAt: t.resolvedAt ?? null,
+      updatedAt: t.updatedAt,
+      createdAt: t.createdAt,
+      tags: t.tags ?? [],
+      lastTimelineEntry: null,
+      metrics: null,
+      category: category
+        ? {
+            id: category._id,
+            name: category.name,
+          }
+        : null,
+      subcategory: subcategory
+        ? {
+            id: subcategory._id,
+            name: subcategory.name,
+            categoryId: subcategory.categoryId,
+          }
+        : null,
+      workSummary: {
+        totalWorkedMs: t.totalWorkedMs ?? 0,
+        activeSession: activeSession
+          ? {
+              id: activeSession._id,
+              agentId: activeSession.agentId,
+              startedAt: activeSession.startedAt,
+            }
+          : null,
+      },
+      description: undefined,
+      customFields: customFieldsRecord,
+      timeline: timeline.map((ev) => {
+        let payload = ev.payload;
+        if (ev.type === "QUEUE_CHANGED" && payload && typeof payload === "object" && "queueName" in payload) {
+          const normalized = renameQueueString((payload as { queueName?: string }).queueName ?? null);
+          if (normalized && normalized !== (payload as { queueName?: string }).queueName) {
+            payload = { ...payload, queueName: normalized };
+          }
+        }
+        return {
+          id: ev._id,
+          type: ev.type,
+          payload,
+          createdAt: ev.createdAt,
+        };
+      }),
+      comments: commentsHydrated,
+    };
+  },
+});
+
+export const create = mutation({
+  args: {
+    actorId: v.id("users"),
+    tenantId: v.string(),
+    subject: v.string(),
+    summary: v.optional(v.string()),
+    priority: v.string(),
+    channel: v.string(),
+    queueId: v.optional(v.id("queues")),
+    requesterId: v.id("users"),
+    categoryId: v.id("ticketCategories"),
+    subcategoryId: v.id("ticketSubcategories"),
+    customFields: v.optional(
+      v.array(
+        v.object({
+          fieldId: v.id("ticketFields"),
+          value: v.any(),
+        })
+      )
+    ),
+  },
+  handler: async (ctx, args) => {
+    const { role } = await requireUser(ctx, args.actorId, args.tenantId)
+    if (role === "CUSTOMER" && args.requesterId !== args.actorId) {
+      throw new ConvexError("Clientes só podem abrir chamados para si mesmos")
+    }
+
+    const subject = args.subject.trim();
+    if (subject.length < 3) {
+      throw new ConvexError("Informe um assunto com pelo menos 3 caracteres");
+    }
+    const category = await ctx.db.get(args.categoryId);
+    if (!category || category.tenantId !== args.tenantId) {
+      throw new ConvexError("Categoria inválida");
+    }
+    const subcategory = await ctx.db.get(args.subcategoryId);
+    if (!subcategory || subcategory.categoryId !== args.categoryId || subcategory.tenantId !== args.tenantId) {
+      throw new ConvexError("Subcategoria inválida");
+    }
+
+    const normalizedCustomFields = await normalizeCustomFieldValues(ctx, args.tenantId, args.customFields ?? undefined);
+    // compute next reference (simple monotonic counter per tenant)
+    const existing = await ctx.db
+      .query("tickets")
+      .withIndex("by_tenant_reference", (q) => q.eq("tenantId", args.tenantId))
+      .order("desc")
+      .take(1);
+    const nextRef = existing[0]?.reference ? existing[0].reference + 1 : 41000;
+    const now = Date.now();
+    const id = await ctx.db.insert("tickets", {
+      tenantId: args.tenantId,
+      reference: nextRef,
+      subject,
+      summary: args.summary?.trim() || undefined,
+      status: "NEW",
+      priority: args.priority,
+      channel: args.channel,
+      queueId: args.queueId,
+      categoryId: args.categoryId,
+      subcategoryId: args.subcategoryId,
+      requesterId: args.requesterId,
+      assigneeId: undefined,
+      working: false,
+      activeSessionId: undefined,
+      totalWorkedMs: 0,
+      createdAt: now,
+      updatedAt: now,
+      firstResponseAt: undefined,
+      resolvedAt: undefined,
+      closedAt: undefined,
+      tags: [],
+      slaPolicyId: undefined,
+      dueAt: undefined,
+      customFields: normalizedCustomFields.length ? normalizedCustomFields : undefined,
+    });
+    const requester = await ctx.db.get(args.requesterId);
+    await ctx.db.insert("ticketEvents", {
+      ticketId: id,
+      type: "CREATED",
+      payload: { requesterId: args.requesterId, requesterName: requester?.name, requesterAvatar: requester?.avatarUrl },
+      createdAt: now,
+    });
+    return id;
+  },
+});
+
+export const addComment = mutation({
+  args: {
+    ticketId: v.id("tickets"),
+    authorId: v.id("users"),
+    visibility: v.string(),
+    body: v.string(),
+    attachments: v.optional(
+      v.array(
+        v.object({
+          storageId: v.id("_storage"),
+          name: v.string(),
+          size: v.optional(v.number()),
+          type: v.optional(v.string()),
+        })
+      )
+    ),
+  },
+  handler: async (ctx, args) => {
+    const ticket = await ctx.db.get(args.ticketId);
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+
+    if (ticket.requesterId === args.authorId) {
+      await requireCustomer(ctx, args.authorId, ticket.tenantId)
+      if (args.visibility !== "PUBLIC") {
+        throw new ConvexError("Clientes só podem registrar comentários públicos")
+      }
+    } else {
+      await requireStaff(ctx, args.authorId, ticket.tenantId)
+    }
+
+    const now = Date.now();
+    const id = await ctx.db.insert("ticketComments", {
+      ticketId: args.ticketId,
+      authorId: args.authorId,
+      visibility: args.visibility,
+      body: args.body,
+      attachments: args.attachments ?? [],
+      createdAt: now,
+      updatedAt: now,
+    });
+    const author = await ctx.db.get(args.authorId);
+    await ctx.db.insert("ticketEvents", {
+      ticketId: args.ticketId,
+      type: "COMMENT_ADDED",
+      payload: { authorId: args.authorId, authorName: author?.name, authorAvatar: author?.avatarUrl },
+      createdAt: now,
+    });
+    // bump ticket updatedAt
+    await ctx.db.patch(args.ticketId, { updatedAt: now });
+    return id;
+  },
+});
+
+export const updateComment = mutation({
+  args: {
+    ticketId: v.id("tickets"),
+    commentId: v.id("ticketComments"),
+    actorId: v.id("users"),
+    body: v.string(),
+  },
+  handler: async (ctx, { ticketId, commentId, actorId, body }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    const comment = await ctx.db.get(commentId);
+    if (!comment || comment.ticketId !== ticketId) {
+      throw new ConvexError("Comentário não encontrado");
+    }
+    if (comment.authorId !== actorId) {
+      throw new ConvexError("Você não tem permissão para editar este comentário");
+    }
+    if (ticket.requesterId === actorId) {
+      await requireCustomer(ctx, actorId, ticket.tenantId)
+    } else {
+      await requireStaff(ctx, actorId, ticket.tenantId)
+    }
+
+    const now = Date.now();
+    await ctx.db.patch(commentId, {
+      body,
+      updatedAt: now,
+    });
+
+    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null;
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "COMMENT_EDITED",
+      payload: {
+        commentId,
+        actorId,
+        actorName: actor?.name,
+        actorAvatar: actor?.avatarUrl,
+      },
+      createdAt: now,
+    });
+
+    await ctx.db.patch(ticketId, { updatedAt: now });
+  },
+});
+
+export const removeCommentAttachment = mutation({
+  args: {
+    ticketId: v.id("tickets"),
+    commentId: v.id("ticketComments"),
+    attachmentId: v.id("_storage"),
+    actorId: v.id("users"),
+  },
+  handler: async (ctx, { ticketId, commentId, attachmentId, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    const comment = await ctx.db.get(commentId);
+    if (!comment || comment.ticketId !== ticketId) {
+      throw new ConvexError("Comentário não encontrado");
+    }
+    if (comment.authorId !== actorId) {
+      throw new ConvexError("Você não pode alterar anexos de outro usuário")
+    }
+
+    if (ticket.requesterId === actorId) {
+      await requireCustomer(ctx, actorId, ticket.tenantId)
+    } else {
+      await requireStaff(ctx, actorId, ticket.tenantId)
+    }
+
+    const attachments = comment.attachments ?? [];
+    const target = attachments.find((att) => att.storageId === attachmentId);
+    if (!target) {
+      throw new ConvexError("Anexo não encontrado");
+    }
+
+    await ctx.storage.delete(attachmentId);
+
+    const now = Date.now();
+    await ctx.db.patch(commentId, {
+      attachments: attachments.filter((att) => att.storageId !== attachmentId),
+      updatedAt: now,
+    });
+
+    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null;
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "ATTACHMENT_REMOVED",
+      payload: {
+        attachmentId,
+        attachmentName: target.name,
+        actorId,
+        actorName: actor?.name,
+        actorAvatar: actor?.avatarUrl,
+      },
+      createdAt: now,
+    });
+
+    await ctx.db.patch(ticketId, { updatedAt: now });
+  },
+});
+
+export const updateStatus = mutation({
+  args: { ticketId: v.id("tickets"), status: v.string(), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, status, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, ticket.tenantId)
+    const now = Date.now();
+    await ctx.db.patch(ticketId, { status, updatedAt: now });
+    const statusPt: Record<string, string> = {
+      NEW: "Novo",
+      OPEN: "Aberto",
+      PENDING: "Pendente",
+      ON_HOLD: "Em espera",
+      RESOLVED: "Resolvido",
+      CLOSED: "Fechado",
+    } as const;
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "STATUS_CHANGED",
+      payload: { to: status, toLabel: statusPt[status] ?? status, actorId },
+      createdAt: now,
+    });
+  },
+});
+
+export const changeAssignee = mutation({
+  args: { ticketId: v.id("tickets"), assigneeId: v.id("users"), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, assigneeId, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, ticket.tenantId)
+    const assignee = (await ctx.db.get(assigneeId)) as Doc<"users"> | null
+    if (!assignee || assignee.tenantId !== ticket.tenantId) {
+      throw new ConvexError("Responsável inválido")
+    }
+    const now = Date.now();
+    await ctx.db.patch(ticketId, { assigneeId, updatedAt: now });
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "ASSIGNEE_CHANGED",
+      payload: { assigneeId, assigneeName: assignee.name, actorId },
+      createdAt: now,
+    });
+  },
+});
+
+export const changeQueue = mutation({
+  args: { ticketId: v.id("tickets"), queueId: v.id("queues"), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, queueId, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, ticket.tenantId)
+    const queue = (await ctx.db.get(queueId)) as Doc<"queues"> | null
+    if (!queue || queue.tenantId !== ticket.tenantId) {
+      throw new ConvexError("Fila inválida")
+    }
+    const now = Date.now();
+    await ctx.db.patch(ticketId, { queueId, updatedAt: now });
+    const queueName = normalizeQueueName(queue);
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "QUEUE_CHANGED",
+      payload: { queueId, queueName, actorId },
+      createdAt: now,
+    });
+  },
+});
+
+export const updateCategories = mutation({
+  args: {
+    ticketId: v.id("tickets"),
+    categoryId: v.id("ticketCategories"),
+    subcategoryId: v.id("ticketSubcategories"),
+    actorId: v.id("users"),
+  },
+  handler: async (ctx, { ticketId, categoryId, subcategoryId, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, ticket.tenantId)
+    const category = await ctx.db.get(categoryId)
+    if (!category || category.tenantId !== ticket.tenantId) {
+      throw new ConvexError("Categoria inválida")
+    }
+    const subcategory = await ctx.db.get(subcategoryId)
+    if (!subcategory || subcategory.categoryId !== categoryId || subcategory.tenantId !== ticket.tenantId) {
+      throw new ConvexError("Subcategoria inválida")
+    }
+
+    if (ticket.categoryId === categoryId && ticket.subcategoryId === subcategoryId) {
+      return { status: "unchanged" }
+    }
+
+    const now = Date.now()
+    await ctx.db.patch(ticketId, {
+      categoryId,
+      subcategoryId,
+      updatedAt: now,
+    })
+
+    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "CATEGORY_CHANGED",
+      payload: {
+        categoryId,
+        categoryName: category.name,
+        subcategoryId,
+        subcategoryName: subcategory.name,
+        actorId,
+        actorName: actor?.name,
+        actorAvatar: actor?.avatarUrl,
+      },
+      createdAt: now,
+    })
+
+    return { status: "updated" }
+  },
+})
+
+export const workSummary = query({
+  args: { ticketId: v.id("tickets"), viewerId: v.id("users") },
+  handler: async (ctx, { ticketId, viewerId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) return null
+    await requireStaff(ctx, viewerId, ticket.tenantId)
+
+    const activeSession = ticket.activeSessionId ? await ctx.db.get(ticket.activeSessionId) : null
+    return {
+      ticketId,
+      totalWorkedMs: ticket.totalWorkedMs ?? 0,
+      activeSession: activeSession
+        ? {
+            id: activeSession._id,
+            agentId: activeSession.agentId,
+            startedAt: activeSession.startedAt,
+          }
+        : null,
+    }
+  },
+})
+
+export const updatePriority = mutation({
+  args: { ticketId: v.id("tickets"), priority: v.string(), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, priority, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, ticket.tenantId)
+    const now = Date.now();
+    await ctx.db.patch(ticketId, { priority, updatedAt: now });
+    const pt: Record<string, string> = { LOW: "Baixa", MEDIUM: "Média", HIGH: "Alta", URGENT: "Urgente" };
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "PRIORITY_CHANGED",
+      payload: { to: priority, toLabel: pt[priority] ?? priority, actorId },
+      createdAt: now,
+    });
+  },
+});
+
+export const startWork = mutation({
+  args: { ticketId: v.id("tickets"), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, ticket.tenantId)
+    if (ticket.activeSessionId) {
+      return { status: "already_started", sessionId: ticket.activeSessionId }
+    }
+
+    const now = Date.now()
+    const sessionId = await ctx.db.insert("ticketWorkSessions", {
+      ticketId,
+      agentId: actorId,
+      startedAt: now,
+    })
+
+    await ctx.db.patch(ticketId, {
+      working: true,
+      activeSessionId: sessionId,
+      updatedAt: now,
+    })
+
+    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "WORK_STARTED",
+      payload: { actorId, actorName: actor?.name, actorAvatar: actor?.avatarUrl, sessionId },
+      createdAt: now,
+    })
+
+    return { status: "started", sessionId, startedAt: now }
+  },
+})
+
+export const pauseWork = mutation({
+  args: { ticketId: v.id("tickets"), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, actorId }) => {
+    const ticket = await ctx.db.get(ticketId)
+    if (!ticket) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, ticket.tenantId)
+    if (!ticket.activeSessionId) {
+      return { status: "already_paused" }
+    }
+
+    const session = await ctx.db.get(ticket.activeSessionId)
+    if (!session) {
+      await ctx.db.patch(ticketId, { activeSessionId: undefined, working: false })
+      return { status: "session_missing" }
+    }
+
+    const now = Date.now()
+    const durationMs = now - session.startedAt
+
+    await ctx.db.patch(ticket.activeSessionId, {
+      stoppedAt: now,
+      durationMs,
+    })
+
+    await ctx.db.patch(ticketId, {
+      working: false,
+      activeSessionId: undefined,
+      totalWorkedMs: (ticket.totalWorkedMs ?? 0) + durationMs,
+      updatedAt: now,
+    })
+
+    const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "WORK_PAUSED",
+      payload: {
+        actorId,
+        actorName: actor?.name,
+        actorAvatar: actor?.avatarUrl,
+        sessionId: session._id,
+        sessionDurationMs: durationMs,
+      },
+      createdAt: now,
+    })
+
+    return { status: "paused", durationMs }
+  },
+})
+
+export const updateSubject = mutation({
+  args: { ticketId: v.id("tickets"), subject: v.string(), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, subject, actorId }) => {
+    const now = Date.now();
+    const t = await ctx.db.get(ticketId);
+    if (!t) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, t.tenantId)
+    const trimmed = subject.trim();
+    if (trimmed.length < 3) {
+      throw new ConvexError("Informe um assunto com pelo menos 3 caracteres");
+    }
+    await ctx.db.patch(ticketId, { subject: trimmed, updatedAt: now });
+    const actor = await ctx.db.get(actorId);
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "SUBJECT_CHANGED",
+      payload: { from: t.subject, to: trimmed, actorId, actorName: (actor as Doc<"users"> | null)?.name, actorAvatar: (actor as Doc<"users"> | null)?.avatarUrl },
+      createdAt: now,
+    });
+  },
+});
+
+export const updateSummary = mutation({
+  args: { ticketId: v.id("tickets"), summary: v.optional(v.string()), actorId: v.id("users") },
+  handler: async (ctx, { ticketId, summary, actorId }) => {
+    const now = Date.now();
+    const t = await ctx.db.get(ticketId);
+    if (!t) {
+      throw new ConvexError("Ticket não encontrado")
+    }
+    await requireStaff(ctx, actorId, t.tenantId)
+    await ctx.db.patch(ticketId, { summary, updatedAt: now });
+    const actor = await ctx.db.get(actorId);
+    await ctx.db.insert("ticketEvents", {
+      ticketId,
+      type: "SUMMARY_CHANGED",
+      payload: { actorId, actorName: (actor as Doc<"users"> | null)?.name, actorAvatar: (actor as Doc<"users"> | null)?.avatarUrl },
+      createdAt: now,
+    });
+  },
+});
+
+export const playNext = mutation({
+  args: {
+    tenantId: v.string(),
+    queueId: v.optional(v.id("queues")),
+    agentId: v.id("users"),
+  },
+  handler: async (ctx, { tenantId, queueId, agentId }) => {
+    const agent = await requireStaff(ctx, agentId, tenantId)
+    // Find eligible tickets: not resolved/closed and not assigned
+    let candidates: Doc<"tickets">[] = []
+    if (queueId) {
+      candidates = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant_queue", (q) => q.eq("tenantId", tenantId).eq("queueId", queueId))
+        .collect()
+    } else {
+      candidates = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .collect()
+    }
+
+    candidates = candidates.filter(
+      (t) => t.status !== "RESOLVED" && t.status !== "CLOSED" && !t.assigneeId
+    );
+
+    if (candidates.length === 0) return null;
+
+    // prioritize by priority then createdAt
+    const rank: Record<string, number> = { URGENT: 0, HIGH: 1, MEDIUM: 2, LOW: 3 }
+    candidates.sort((a, b) => {
+      const pa = rank[a.priority] ?? 999
+      const pb = rank[b.priority] ?? 999
+      if (pa !== pb) return pa - pb
+      return a.createdAt - b.createdAt
+    })
+
+    const chosen = candidates[0];
+    const now = Date.now();
+    await ctx.db.patch(chosen._id, { assigneeId: agentId, status: chosen.status === "NEW" ? "OPEN" : chosen.status, updatedAt: now });
+    await ctx.db.insert("ticketEvents", {
+      ticketId: chosen._id,
+      type: "ASSIGNEE_CHANGED",
+      payload: { assigneeId: agentId, assigneeName: agent?.name },
+      createdAt: now,
+    });
+
+    // hydrate minimal public ticket like in list
+    const requester = (await ctx.db.get(chosen.requesterId)) as Doc<"users"> | null
+    const assignee = chosen.assigneeId ? ((await ctx.db.get(chosen.assigneeId)) as Doc<"users"> | null) : null
+    const queue = chosen.queueId ? ((await ctx.db.get(chosen.queueId)) as Doc<"queues"> | null) : null
+    const queueName = normalizeQueueName(queue)
+    return {
+      id: chosen._id,
+      reference: chosen.reference,
+      tenantId: chosen.tenantId,
+      subject: chosen.subject,
+      summary: chosen.summary,
+      status: chosen.status,
+      priority: chosen.priority,
+      channel: chosen.channel,
+      queue: queueName,
+      requester: requester && {
+        id: requester._id,
+        name: requester.name,
+        email: requester.email,
+        avatarUrl: requester.avatarUrl,
+        teams: normalizeTeams(requester.teams),
+      },
+      assignee: assignee
+        ? {
+            id: assignee._id,
+            name: assignee.name,
+            email: assignee.email,
+            avatarUrl: assignee.avatarUrl,
+            teams: normalizeTeams(assignee.teams),
+          }
+        : null,
+      slaPolicy: null,
+      dueAt: chosen.dueAt ?? null,
+      firstResponseAt: chosen.firstResponseAt ?? null,
+      resolvedAt: chosen.resolvedAt ?? null,
+      updatedAt: chosen.updatedAt,
+      createdAt: chosen.createdAt,
+      tags: chosen.tags ?? [],
+      lastTimelineEntry: null,
+      metrics: null,
+    }
+  },
+});
+
+export const remove = mutation({
+  args: { ticketId: v.id("tickets") },
+  handler: async (ctx, { ticketId }) => {
+    // delete comments (and attachments)
+    const comments = await ctx.db
+      .query("ticketComments")
+      .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
+      .collect();
+    for (const c of comments) {
+      for (const att of c.attachments ?? []) {
+        try { await ctx.storage.delete(att.storageId); } catch {}
+      }
+      await ctx.db.delete(c._id);
+    }
+    // delete events
+    const events = await ctx.db
+      .query("ticketEvents")
+      .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
+      .collect();
+    for (const ev of events) await ctx.db.delete(ev._id);
+    // delete ticket
+    await ctx.db.delete(ticketId);
+    // (optional) event is moot after deletion
+    return true;
+  },
+});
diff --git a/web/convex/users.ts b/web/convex/users.ts
new file mode 100644
index 0000000..a739fb8
--- /dev/null
+++ b/web/convex/users.ts
@@ -0,0 +1,79 @@
+import { mutation, query } from "./_generated/server";
+import { v } from "convex/values";
+
+export const ensureUser = mutation({
+  args: {
+    tenantId: v.string(),
+    email: v.string(),
+    name: v.string(),
+    avatarUrl: v.optional(v.string()),
+    role: v.optional(v.string()),
+    teams: v.optional(v.array(v.string())),
+  },
+  handler: async (ctx, args) => {
+    const existing = await ctx.db
+      .query("users")
+      .withIndex("by_tenant_email", (q) => q.eq("tenantId", args.tenantId).eq("email", args.email))
+      .first();
+    const reconcile = async (record: typeof existing) => {
+      if (!record) return null;
+      const shouldPatch =
+        record.tenantId !== args.tenantId ||
+        (args.role && record.role !== args.role) ||
+        (args.avatarUrl && record.avatarUrl !== args.avatarUrl) ||
+        record.name !== args.name ||
+        (args.teams && JSON.stringify(args.teams) !== JSON.stringify(record.teams ?? []));
+
+      if (shouldPatch) {
+        await ctx.db.patch(record._id, {
+          tenantId: args.tenantId,
+          role: args.role ?? record.role,
+          avatarUrl: args.avatarUrl ?? record.avatarUrl,
+          name: args.name,
+          teams: args.teams ?? record.teams,
+        });
+        const updated = await ctx.db.get(record._id);
+        if (updated) {
+          return updated;
+        }
+      }
+      return record;
+    };
+
+    if (existing) {
+      const reconciled = await reconcile(existing);
+      if (reconciled) {
+        return reconciled;
+      }
+    } else {
+      const anyTenant = (await ctx.db.query("users").collect()).find((user) => user.email === args.email);
+      if (anyTenant) {
+        const reconciled = await reconcile(anyTenant);
+        if (reconciled) {
+          return reconciled;
+        }
+      }
+    }
+    const id = await ctx.db.insert("users", {
+      tenantId: args.tenantId,
+      email: args.email,
+      name: args.name,
+      avatarUrl: args.avatarUrl,
+      role: args.role ?? "AGENT",
+      teams: args.teams ?? [],
+    });
+    return await ctx.db.get(id);
+  },
+});
+
+export const listAgents = query({
+  args: { tenantId: v.string() },
+  handler: async (ctx, { tenantId }) => {
+    const agents = await ctx.db
+      .query("users")
+      .withIndex("by_tenant_role", (q) => q.eq("tenantId", tenantId).eq("role", "AGENT"))
+      .collect();
+    return agents;
+  },
+});
+
diff --git a/web/eslint.config.mjs b/web/eslint.config.mjs
new file mode 100644
index 0000000..7c7f05b
--- /dev/null
+++ b/web/eslint.config.mjs
@@ -0,0 +1,33 @@
+import { dirname } from "path";
+import { fileURLToPath } from "url";
+import { FlatCompat } from "@eslint/eslintrc";
+
+const __filename = fileURLToPath(import.meta.url);
+const __dirname = dirname(__filename);
+
+const compat = new FlatCompat({
+  baseDirectory: __dirname,
+});
+
+const eslintConfig = [
+  ...compat.extends("next/core-web-vitals", "next/typescript"),
+  {
+    ignores: [
+      "node_modules/**",
+      ".next/**",
+      "out/**",
+      "build/**",
+      "next-env.d.ts",
+      "convex/_generated/**",
+    ],
+  },
+  {
+    rules: {
+      "@typescript-eslint/no-explicit-any": "warn",
+      "@typescript-eslint/ban-ts-comment": "warn",
+      "react/no-unescaped-entities": "off",
+    },
+  },
+];
+
+export default eslintConfig;
diff --git a/web/middleware.ts b/web/middleware.ts
new file mode 100644
index 0000000..f6e3708
--- /dev/null
+++ b/web/middleware.ts
@@ -0,0 +1,51 @@
+import { NextRequest, NextResponse } from "next/server"
+import { getCookieCache } from "better-auth/cookies"
+
+const PUBLIC_PATHS = [/^\/login$/, /^\/api\/auth/, /^\/_next\//, /^\/favicon/]
+const CUSTOMER_ALLOWED_PATHS = [/^\/portal(?:$|\/)/, /^\/api\/auth/, /^\/_next\//, /^\/favicon/]
+const ADMIN_ONLY_PATHS = [/^\/admin(?:$|\/)/]
+const PORTAL_HOME = "/portal"
+const APP_HOME = "/dashboard"
+
+export async function middleware(request: NextRequest) {
+  const { pathname, search } = request.nextUrl
+
+  if (PUBLIC_PATHS.some((pattern) => pattern.test(pathname))) {
+    return NextResponse.next()
+  }
+
+  const session = await getCookieCache(request)
+
+  if (!session?.user) {
+    const redirectUrl = new URL("/login", request.url)
+    redirectUrl.searchParams.set("callbackUrl", pathname + search)
+    return NextResponse.redirect(redirectUrl)
+  }
+
+  const role = (session.user as { role?: string })?.role?.toLowerCase() ?? "agent"
+
+  if (role === "customer") {
+    const canAccess = CUSTOMER_ALLOWED_PATHS.some((pattern) => pattern.test(pathname))
+    if (!canAccess) {
+      const redirectUrl = new URL(PORTAL_HOME, request.url)
+      redirectUrl.searchParams.set("callbackUrl", pathname + search)
+      return NextResponse.redirect(redirectUrl)
+    }
+  } else {
+    if (pathname.startsWith(PORTAL_HOME)) {
+      return NextResponse.redirect(new URL(APP_HOME, request.url))
+    }
+    const isAdmin = role === "admin"
+    if (!isAdmin && ADMIN_ONLY_PATHS.some((pattern) => pattern.test(pathname))) {
+      return NextResponse.redirect(new URL(APP_HOME, request.url))
+    }
+  }
+
+  return NextResponse.next()
+}
+
+export const config = {
+  runtime: "nodejs",
+  matcher: ["/(.*)"],
+}
+
diff --git a/web/next.config.ts b/web/next.config.ts
new file mode 100644
index 0000000..f20f687
--- /dev/null
+++ b/web/next.config.ts
@@ -0,0 +1,7 @@
+import type { NextConfig } from "next";
+
+const nextConfig: NextConfig = {
+  /* config options here */
+};
+
+export default nextConfig;
diff --git a/web/package.json b/web/package.json
new file mode 100644
index 0000000..7b9b8a2
--- /dev/null
+++ b/web/package.json
@@ -0,0 +1,78 @@
+{
+  "name": "web",
+  "version": "0.1.0",
+  "private": true,
+  "scripts": {
+    "dev": "next dev",
+    "build": "next build",
+    "start": "next start",
+    "lint": "eslint",
+    "prisma:generate": "prisma generate",
+    "convex:dev": "convex dev",
+    "test": "vitest",
+    "auth:seed": "node --env-file=.env.local scripts/seed-auth.mjs"
+  },
+  "dependencies": {
+    "@dnd-kit/core": "^6.3.1",
+    "@dnd-kit/modifiers": "^9.0.0",
+    "@dnd-kit/sortable": "^10.0.0",
+    "@dnd-kit/utilities": "^3.2.2",
+    "@hookform/resolvers": "^3.10.0",
+    "@paper-design/shaders-react": "^0.0.55",
+    "@prisma/client": "^6.16.2",
+    "@radix-ui/react-avatar": "^1.1.10",
+    "@radix-ui/react-checkbox": "^1.3.3",
+    "@radix-ui/react-dialog": "^1.1.15",
+    "@radix-ui/react-dropdown-menu": "^2.1.16",
+    "@radix-ui/react-label": "^2.1.7",
+    "@radix-ui/react-popover": "^1.1.7",
+    "@radix-ui/react-select": "^2.2.6",
+    "@radix-ui/react-separator": "^1.1.7",
+    "@radix-ui/react-slot": "^1.2.3",
+    "@radix-ui/react-tabs": "^1.1.13",
+    "@radix-ui/react-toggle": "^1.1.10",
+    "@radix-ui/react-toggle-group": "^1.1.11",
+    "@radix-ui/react-tooltip": "^1.2.8",
+    "@react-three/fiber": "^9.3.0",
+    "@tabler/icons-react": "^3.35.0",
+    "@tanstack/react-table": "^8.21.3",
+    "@tiptap/extension-link": "^3.6.5",
+    "@tiptap/extension-placeholder": "^3.6.5",
+    "@tiptap/react": "^3.6.5",
+    "@tiptap/starter-kit": "^3.6.5",
+    "better-auth": "^1.3.26",
+    "class-variance-authority": "^0.7.1",
+    "clsx": "^2.1.1",
+    "convex": "^1.27.3",
+    "date-fns": "^4.1.0",
+    "lucide-react": "^0.544.0",
+    "next": "15.5.3",
+    "next-themes": "^0.4.6",
+    "react": "19.1.0",
+    "react-dom": "19.1.0",
+    "react-hook-form": "^7.64.0",
+    "recharts": "^2.15.4",
+    "sanitize-html": "^2.17.0",
+    "sonner": "^2.0.7",
+    "tailwind-merge": "^3.3.1",
+    "three": "^0.180.0",
+    "unicornstudio-react": "^1.4.31",
+    "vaul": "^1.1.2",
+    "zod": "^4.1.9"
+  },
+  "devDependencies": {
+    "@eslint/eslintrc": "^3",
+    "@tailwindcss/postcss": "^4",
+    "@types/node": "^20",
+    "@types/react": "^19",
+    "@types/react-dom": "^19",
+    "@types/sanitize-html": "^2.16.0",
+    "eslint": "^9",
+    "eslint-config-next": "15.5.3",
+    "prisma": "^6.16.2",
+    "tailwindcss": "^4",
+    "tw-animate-css": "^1.3.8",
+    "typescript": "^5",
+    "vitest": "^2.1.4"
+  }
+}
diff --git a/web/pnpm-lock.yaml b/web/pnpm-lock.yaml
new file mode 100644
index 0000000..46f2c62
--- /dev/null
+++ b/web/pnpm-lock.yaml
@@ -0,0 +1,7910 @@
+lockfileVersion: '9.0'
+
+settings:
+  autoInstallPeers: true
+  excludeLinksFromLockfile: false
+
+importers:
+
+  .:
+    dependencies:
+      '@dnd-kit/core':
+        specifier: ^6.3.1
+        version: 6.3.1(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@dnd-kit/modifiers':
+        specifier: ^9.0.0
+        version: 9.0.0(@dnd-kit/core@6.3.1(react-dom@19.1.0(react@19.1.0))(react@19.1.0))(react@19.1.0)
+      '@dnd-kit/sortable':
+        specifier: ^10.0.0
+        version: 10.0.0(@dnd-kit/core@6.3.1(react-dom@19.1.0(react@19.1.0))(react@19.1.0))(react@19.1.0)
+      '@dnd-kit/utilities':
+        specifier: ^3.2.2
+        version: 3.2.2(react@19.1.0)
+      '@hookform/resolvers':
+        specifier: ^3.10.0
+        version: 3.10.0(react-hook-form@7.64.0(react@19.1.0))
+      '@paper-design/shaders-react':
+        specifier: ^0.0.55
+        version: 0.0.55(@types/react@19.2.0)(react@19.1.0)
+      '@prisma/client':
+        specifier: ^6.16.2
+        version: 6.16.3(prisma@6.16.3(typescript@5.9.3))(typescript@5.9.3)
+      '@radix-ui/react-avatar':
+        specifier: ^1.1.10
+        version: 1.1.10(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-checkbox':
+        specifier: ^1.3.3
+        version: 1.3.3(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-dialog':
+        specifier: ^1.1.15
+        version: 1.1.15(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-dropdown-menu':
+        specifier: ^2.1.16
+        version: 2.1.16(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-label':
+        specifier: ^2.1.7
+        version: 2.1.7(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-popover':
+        specifier: ^1.1.7
+        version: 1.1.15(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-select':
+        specifier: ^2.2.6
+        version: 2.2.6(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-separator':
+        specifier: ^1.1.7
+        version: 1.1.7(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-slot':
+        specifier: ^1.2.3
+        version: 1.2.3(@types/react@19.2.0)(react@19.1.0)
+      '@radix-ui/react-tabs':
+        specifier: ^1.1.13
+        version: 1.1.13(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-toggle':
+        specifier: ^1.1.10
+        version: 1.1.10(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-toggle-group':
+        specifier: ^1.1.11
+        version: 1.1.11(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@radix-ui/react-tooltip':
+        specifier: ^1.2.8
+        version: 1.2.8(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@react-three/fiber':
+        specifier: ^9.3.0
+        version: 9.3.0(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)(three@0.180.0)
+      '@tabler/icons-react':
+        specifier: ^3.35.0
+        version: 3.35.0(react@19.1.0)
+      '@tanstack/react-table':
+        specifier: ^8.21.3
+        version: 8.21.3(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@tiptap/extension-link':
+        specifier: ^3.6.5
+        version: 3.6.5(@tiptap/core@3.6.5(@tiptap/pm@3.6.5))(@tiptap/pm@3.6.5)
+      '@tiptap/extension-placeholder':
+        specifier: ^3.6.5
+        version: 3.6.5(@tiptap/extensions@3.6.5(@tiptap/core@3.6.5(@tiptap/pm@3.6.5))(@tiptap/pm@3.6.5))
+      '@tiptap/react':
+        specifier: ^3.6.5
+        version: 3.6.5(@floating-ui/dom@1.7.4)(@tiptap/core@3.6.5(@tiptap/pm@3.6.5))(@tiptap/pm@3.6.5)(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      '@tiptap/starter-kit':
+        specifier: ^3.6.5
+        version: 3.6.5
+      better-auth:
+        specifier: ^1.3.26
+        version: 1.3.26(next@15.5.3(react-dom@19.1.0(react@19.1.0))(react@19.1.0))(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      class-variance-authority:
+        specifier: ^0.7.1
+        version: 0.7.1
+      clsx:
+        specifier: ^2.1.1
+        version: 2.1.1
+      convex:
+        specifier: ^1.27.3
+        version: 1.27.3(react@19.1.0)
+      date-fns:
+        specifier: ^4.1.0
+        version: 4.1.0
+      lucide-react:
+        specifier: ^0.544.0
+        version: 0.544.0(react@19.1.0)
+      next:
+        specifier: 15.5.3
+        version: 15.5.3(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      next-themes:
+        specifier: ^0.4.6
+        version: 0.4.6(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      react:
+        specifier: 19.1.0
+        version: 19.1.0
+      react-dom:
+        specifier: 19.1.0
+        version: 19.1.0(react@19.1.0)
+      react-hook-form:
+        specifier: ^7.64.0
+        version: 7.64.0(react@19.1.0)
+      recharts:
+        specifier: ^2.15.4
+        version: 2.15.4(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      sanitize-html:
+        specifier: ^2.17.0
+        version: 2.17.0
+      sonner:
+        specifier: ^2.0.7
+        version: 2.0.7(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      tailwind-merge:
+        specifier: ^3.3.1
+        version: 3.3.1
+      three:
+        specifier: ^0.180.0
+        version: 0.180.0
+      unicornstudio-react:
+        specifier: ^1.4.31
+        version: 1.4.31(next@15.5.3(react-dom@19.1.0(react@19.1.0))(react@19.1.0))(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      vaul:
+        specifier: ^1.1.2
+        version: 1.1.2(@types/react-dom@19.2.0(@types/react@19.2.0))(@types/react@19.2.0)(react-dom@19.1.0(react@19.1.0))(react@19.1.0)
+      zod:
+        specifier: ^4.1.9
+        version: 4.1.11
+    devDependencies:
+      '@eslint/eslintrc':
+        specifier: ^3
+        version: 3.3.1
+      '@tailwindcss/postcss':
+        specifier: ^4
+        version: 4.1.14
+      '@types/node':
+        specifier: ^20
+        version: 20.19.19
+      '@types/react':
+        specifier: ^19
+        version: 19.2.0
+      '@types/react-dom':
+        specifier: ^19
+        version: 19.2.0(@types/react@19.2.0)
+      '@types/sanitize-html':
+        specifier: ^2.16.0
+        version: 2.16.0
+      eslint:
+        specifier: ^9
+        version: 9.37.0(jiti@2.6.1)
+      eslint-config-next:
+        specifier: 15.5.3
+        version: 15.5.3(eslint@9.37.0(jiti@2.6.1))(typescript@5.9.3)
+      prisma:
+        specifier: ^6.16.2
+        version: 6.16.3(typescript@5.9.3)
+      tailwindcss:
+        specifier: ^4
+        version: 4.1.14
+      tw-animate-css:
+        specifier: ^1.3.8
+        version: 1.4.0
+      typescript:
+        specifier: ^5
+        version: 5.9.3
+      vitest:
+        specifier: ^2.1.4
+        version: 2.1.9(@types/node@20.19.19)(lightningcss@1.30.1)
+
+packages:
+
+  '@alloc/quick-lru@5.2.0':
+    resolution: {integrity: sha512-UrcABB+4bUrFABwbluTIBErXwvbsU/V7TZWfmbgJfbkwiBuziS9gxdODUyuiecfdGQ85jglMW6juS3+z5TsKLw==}
+    engines: {node: '>=10'}
+
+  '@babel/runtime@7.28.4':
+    resolution: {integrity: sha512-Q/N6JNWvIvPnLDvjlE1OUBLPQHH6l3CltCEsHIujp45zQUSSh8K+gHnaEX45yAT1nyngnINhvWtzN+Nb9D8RAQ==}
+    engines: {node: '>=6.9.0'}
+
+  '@better-auth/core@1.3.26':
+    resolution: {integrity: sha512-S5ooXaOcn9eLV3/JayfbMsAB5PkfoTRaRrtpb5djwvI/UAJOgLyjqhd+rObsBycovQ/nPQvMKjzyM/G1oBKngA==}
+
+  '@better-auth/utils@0.3.0':
+    resolution: {integrity: sha512-W+Adw6ZA6mgvnSnhOki270rwJ42t4XzSK6YWGF//BbVXL6SwCLWfyzBc1lN2m/4RM28KubdBKQ4X5VMoLRNPQw==}
+
+  '@better-fetch/fetch@1.1.18':
+    resolution: {integrity: sha512-rEFOE1MYIsBmoMJtQbl32PGHHXuG2hDxvEd7rUHE0vCBoFQVSDqaVs9hkZEtHCxRoY+CljXKFCOuJ8uxqw1LcA==}
+
+  '@dnd-kit/accessibility@3.1.1':
+    resolution: {integrity: sha512-2P+YgaXF+gRsIihwwY1gCsQSYnu9Zyj2py8kY5fFvUM1qm2WA2u639R6YNVfU4GWr+ZM5mqEsfHZZLoRONbemw==}
+    peerDependencies:
+      react: '>=16.8.0'
+
+  '@dnd-kit/core@6.3.1':
+    resolution: {integrity: sha512-xkGBRQQab4RLwgXxoqETICr6S5JlogafbhNsidmrkVv2YRs5MLwpjoF2qpiGjQt8S9AoxtIV603s0GIUpY5eYQ==}
+    peerDependencies:
+      react: '>=16.8.0'
+      react-dom: '>=16.8.0'
+
+  '@dnd-kit/modifiers@9.0.0':
+    resolution: {integrity: sha512-ybiLc66qRGuZoC20wdSSG6pDXFikui/dCNGthxv4Ndy8ylErY0N3KVxY2bgo7AWwIbxDmXDg3ylAFmnrjcbVvw==}
+    peerDependencies:
+      '@dnd-kit/core': ^6.3.0
+      react: '>=16.8.0'
+
+  '@dnd-kit/sortable@10.0.0':
+    resolution: {integrity: sha512-+xqhmIIzvAYMGfBYYnbKuNicfSsk4RksY2XdmJhT+HAC01nix6fHCztU68jooFiMUB01Ky3F0FyOvhG/BZrWkg==}
+    peerDependencies:
+      '@dnd-kit/core': ^6.3.0
+      react: '>=16.8.0'
+
+  '@dnd-kit/utilities@3.2.2':
+    resolution: {integrity: sha512-+MKAJEOfaBe5SmV6t34p80MMKhjvUz0vRrvVJbPT0WElzaOJ/1xs+D+KDv+tD/NE5ujfrChEcshd4fLn0wpiqg==}
+    peerDependencies:
+      react: '>=16.8.0'
+
+  '@emnapi/core@1.5.0':
+    resolution: {integrity: sha512-sbP8GzB1WDzacS8fgNPpHlp6C9VZe+SJP3F90W9rLemaQj2PzIuTEl1qDOYQf58YIpyjViI24y9aPWCjEzY2cg==}
+
+  '@emnapi/runtime@1.5.0':
+    resolution: {integrity: sha512-97/BJ3iXHww3djw6hYIfErCZFee7qCtrneuLa20UXFCOTCfBM2cvQHjWJ2EG0s0MtdNwInarqCTz35i4wWXHsQ==}
+
+  '@emnapi/wasi-threads@1.1.0':
+    resolution: {integrity: sha512-WI0DdZ8xFSbgMjR1sFsKABJ/C5OnRrjT06JXbZKexJGrDuPTzZdDYfFlsgcCXCyf+suG5QU2e/y1Wo2V/OapLQ==}
+
+  '@esbuild/aix-ppc64@0.21.5':
+    resolution: {integrity: sha512-1SDgH6ZSPTlggy1yI6+Dbkiz8xzpHJEVAlF/AM1tHPLsf5STom9rwtjE4hKAF20FfXXNTFqEYXyJNWh1GiZedQ==}
+    engines: {node: '>=12'}
+    cpu: [ppc64]
+    os: [aix]
+
+  '@esbuild/aix-ppc64@0.25.4':
+    resolution: {integrity: sha512-1VCICWypeQKhVbE9oW/sJaAmjLxhVqacdkvPLEjwlttjfwENRSClS8EjBz0KzRyFSCPDIkuXW34Je/vk7zdB7Q==}
+    engines: {node: '>=18'}
+    cpu: [ppc64]
+    os: [aix]
+
+  '@esbuild/android-arm64@0.21.5':
+    resolution: {integrity: sha512-c0uX9VAUBQ7dTDCjq+wdyGLowMdtR/GoC2U5IYk/7D1H1JYC0qseD7+11iMP2mRLN9RcCMRcjC4YMclCzGwS/A==}
+    engines: {node: '>=12'}
+    cpu: [arm64]
+    os: [android]
+
+  '@esbuild/android-arm64@0.25.4':
+    resolution: {integrity: sha512-bBy69pgfhMGtCnwpC/x5QhfxAz/cBgQ9enbtwjf6V9lnPI/hMyT9iWpR1arm0l3kttTr4L0KSLpKmLp/ilKS9A==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [android]
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+  '@esbuild/android-arm@0.21.5':
+    resolution: {integrity: sha512-vCPvzSjpPHEi1siZdlvAlsPxXl7WbOVUBBAowWug4rJHb68Ox8KualB+1ocNvT5fjv6wpkX6o/iEpbDrf68zcg==}
+    engines: {node: '>=12'}
+    cpu: [arm]
+    os: [android]
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+    resolution: {integrity: sha512-QNdQEps7DfFwE3hXiU4BZeOV68HHzYwGd0Nthhd3uCkkEKK7/R6MTgM0P7H7FAs5pU/DIWsviMmEGxEoxIZ+ZQ==}
+    engines: {node: '>=18'}
+    cpu: [arm]
+    os: [android]
+
+  '@esbuild/android-x64@0.21.5':
+    resolution: {integrity: sha512-D7aPRUUNHRBwHxzxRvp856rjUHRFW1SdQATKXH2hqA0kAZb1hKmi02OpYRacl0TxIGz/ZmXWlbZgjwWYaCakTA==}
+    engines: {node: '>=12'}
+    cpu: [x64]
+    os: [android]
+
+  '@esbuild/android-x64@0.25.4':
+    resolution: {integrity: sha512-TVhdVtQIFuVpIIR282btcGC2oGQoSfZfmBdTip2anCaVYcqWlZXGcdcKIUklfX2wj0JklNYgz39OBqh2cqXvcQ==}
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+      '@radix-ui/react-id': 1.1.1(@types/react@19.2.0)(react@19.1.0)
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+      '@radix-ui/react-id': 1.1.1(@types/react@19.2.0)(react@19.1.0)
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+      '@vitest/expect': 2.1.9
+      '@vitest/mocker': 2.1.9(vite@5.4.20(@types/node@20.19.19)(lightningcss@1.30.1))
+      '@vitest/pretty-format': 2.1.9
+      '@vitest/runner': 2.1.9
+      '@vitest/snapshot': 2.1.9
+      '@vitest/spy': 2.1.9
+      '@vitest/utils': 2.1.9
+      chai: 5.3.3
+      debug: 4.4.3
+      expect-type: 1.2.2
+      magic-string: 0.30.19
+      pathe: 1.1.2
+      std-env: 3.9.0
+      tinybench: 2.9.0
+      tinyexec: 0.3.2
+      tinypool: 1.1.1
+      tinyrainbow: 1.2.0
+      vite: 5.4.20(@types/node@20.19.19)(lightningcss@1.30.1)
+      vite-node: 2.1.9(@types/node@20.19.19)(lightningcss@1.30.1)
+      why-is-node-running: 2.3.0
+    optionalDependencies:
+      '@types/node': 20.19.19
+    transitivePeerDependencies:
+      - less
+      - lightningcss
+      - msw
+      - sass
+      - sass-embedded
+      - stylus
+      - sugarss
+      - supports-color
+      - terser
+
+  w3c-keyname@2.2.8: {}
+
+  which-boxed-primitive@1.1.1:
+    dependencies:
+      is-bigint: 1.1.0
+      is-boolean-object: 1.2.2
+      is-number-object: 1.1.1
+      is-string: 1.1.1
+      is-symbol: 1.1.1
+
+  which-builtin-type@1.2.1:
+    dependencies:
+      call-bound: 1.0.4
+      function.prototype.name: 1.1.8
+      has-tostringtag: 1.0.2
+      is-async-function: 2.1.1
+      is-date-object: 1.1.0
+      is-finalizationregistry: 1.1.1
+      is-generator-function: 1.1.2
+      is-regex: 1.2.1
+      is-weakref: 1.1.1
+      isarray: 2.0.5
+      which-boxed-primitive: 1.1.1
+      which-collection: 1.0.2
+      which-typed-array: 1.1.19
+
+  which-collection@1.0.2:
+    dependencies:
+      is-map: 2.0.3
+      is-set: 2.0.3
+      is-weakmap: 2.0.2
+      is-weakset: 2.0.4
+
+  which-typed-array@1.1.19:
+    dependencies:
+      available-typed-arrays: 1.0.7
+      call-bind: 1.0.8
+      call-bound: 1.0.4
+      for-each: 0.3.5
+      get-proto: 1.0.1
+      gopd: 1.2.0
+      has-tostringtag: 1.0.2
+
+  which@2.0.2:
+    dependencies:
+      isexe: 2.0.0
+
+  why-is-node-running@2.3.0:
+    dependencies:
+      siginfo: 2.0.0
+      stackback: 0.0.2
+
+  word-wrap@1.2.5: {}
+
+  yallist@5.0.0: {}
+
+  yocto-queue@0.1.0: {}
+
+  zod@4.1.11: {}
+
+  zustand@5.0.8(@types/react@19.2.0)(react@19.1.0)(use-sync-external-store@1.6.0(react@19.1.0)):
+    optionalDependencies:
+      '@types/react': 19.2.0
+      react: 19.1.0
+      use-sync-external-store: 1.6.0(react@19.1.0)
diff --git a/postcss.config.mjs b/web/postcss.config.mjs
similarity index 100%
rename from postcss.config.mjs
rename to web/postcss.config.mjs
diff --git a/prisma/migrations/20251005183834_init/migration.sql b/web/prisma/migrations/20251005183834_init/migration.sql
similarity index 100%
rename from prisma/migrations/20251005183834_init/migration.sql
rename to web/prisma/migrations/20251005183834_init/migration.sql
diff --git a/prisma/migrations/migration_lock.toml b/web/prisma/migrations/migration_lock.toml
similarity index 81%
rename from prisma/migrations/migration_lock.toml
rename to web/prisma/migrations/migration_lock.toml
index 044d57c..2a5a444 100644
--- a/prisma/migrations/migration_lock.toml
+++ b/web/prisma/migrations/migration_lock.toml
@@ -1,3 +1,3 @@
 # Please do not edit this file manually
 # It should be added in your version-control system (e.g., Git)
-provider = "postgresql"
+provider = "sqlite"
diff --git a/web/prisma/schema.prisma b/web/prisma/schema.prisma
new file mode 100644
index 0000000..4aa7b5c
--- /dev/null
+++ b/web/prisma/schema.prisma
@@ -0,0 +1,280 @@
+generator client {
+  provider = "prisma-client-js"
+}
+
+datasource db {
+  provider = "sqlite"
+  url      = env("DATABASE_URL")
+}
+
+enum UserRole {
+  ADMIN
+  MANAGER
+  AGENT
+  COLLABORATOR
+  CUSTOMER
+}
+
+enum TicketStatus {
+  NEW
+  OPEN
+  PENDING
+  ON_HOLD
+  RESOLVED
+  CLOSED
+}
+
+enum TicketPriority {
+  LOW
+  MEDIUM
+  HIGH
+  URGENT
+}
+
+enum TicketChannel {
+  EMAIL
+  WHATSAPP
+  CHAT
+  PHONE
+  API
+  MANUAL
+}
+
+enum CommentVisibility {
+  PUBLIC
+  INTERNAL
+}
+
+model Team {
+  id          String       @id @default(cuid())
+  tenantId    String
+  name        String
+  description String?
+  members     TeamMember[]
+  queues      Queue[]
+  createdAt   DateTime     @default(now())
+  updatedAt   DateTime     @updatedAt
+
+  @@index([tenantId, name])
+}
+
+model TeamMember {
+  teamId    String
+  userId    String
+  isLead    Boolean    @default(false)
+  assignedAt DateTime  @default(now())
+
+  team Team @relation(fields: [teamId], references: [id], onDelete: Cascade)
+  user User @relation(fields: [userId], references: [id], onDelete: Cascade)
+
+  @@id([teamId, userId])
+}
+
+model User {
+  id             String            @id @default(cuid())
+  tenantId       String
+  name           String
+  email          String            @unique
+  role           UserRole
+  timezone       String            @default("America/Sao_Paulo")
+  avatarUrl      String?
+  teams          TeamMember[]
+  requestedTickets Ticket[]        @relation("TicketRequester")
+  assignedTickets  Ticket[]        @relation("TicketAssignee")
+  comments       TicketComment[]
+  createdAt      DateTime          @default(now())
+  updatedAt      DateTime          @updatedAt
+
+  @@index([tenantId, role])
+}
+
+model Queue {
+  id        String   @id @default(cuid())
+  tenantId  String
+  name      String
+  slug      String
+  teamId    String?
+  tickets   Ticket[]
+  createdAt DateTime @default(now())
+  updatedAt DateTime @updatedAt
+
+  team Team? @relation(fields: [teamId], references: [id])
+
+  @@unique([tenantId, slug])
+}
+
+model Ticket {
+  id             String         @id @default(cuid())
+  tenantId       String
+  reference      Int            @default(0)
+  subject        String
+  summary        String?
+  status         TicketStatus   @default(NEW)
+  priority       TicketPriority @default(MEDIUM)
+  channel        TicketChannel  @default(EMAIL)
+  queueId        String?
+  requesterId    String
+  assigneeId     String?
+  slaPolicyId    String?
+  dueAt          DateTime?
+  firstResponseAt DateTime?
+  resolvedAt     DateTime?
+  closedAt       DateTime?
+  createdAt      DateTime       @default(now())
+  updatedAt      DateTime       @updatedAt
+
+  requester User  @relation("TicketRequester", fields: [requesterId], references: [id])
+  assignee  User? @relation("TicketAssignee", fields: [assigneeId], references: [id])
+  queue     Queue? @relation(fields: [queueId], references: [id])
+  slaPolicy SlaPolicy? @relation(fields: [slaPolicyId], references: [id])
+  events    TicketEvent[]
+  comments  TicketComment[]
+
+  @@index([tenantId, status])
+  @@index([tenantId, queueId])
+  @@index([tenantId, assigneeId])
+}
+
+model TicketEvent {
+  id        String   @id @default(cuid())
+  ticketId  String
+  type      String
+  payload   Json
+  createdAt DateTime @default(now())
+
+  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
+
+  @@index([ticketId, createdAt])
+}
+
+model TicketComment {
+  id         String            @id @default(cuid())
+  ticketId   String
+  authorId   String
+  visibility CommentVisibility @default(INTERNAL)
+  body       String
+  attachments Json?
+  createdAt  DateTime          @default(now())
+  updatedAt  DateTime          @updatedAt
+
+  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
+  author User   @relation(fields: [authorId], references: [id])
+
+  @@index([ticketId, visibility])
+}
+
+model SlaPolicy {
+  id        String   @id @default(cuid())
+  tenantId  String
+  name      String
+  description String?
+  timeToFirstResponse Int?
+  timeToResolution    Int?
+  calendar Json?
+  createdAt DateTime @default(now())
+  updatedAt DateTime @updatedAt
+
+  tickets Ticket[]
+
+  @@unique([tenantId, name])
+}
+
+model AuthUser {
+  id             String        @id @default(cuid())
+  name           String?
+  email          String        @unique
+  emailVerified  Boolean       @default(false)
+  image          String?
+  role           String        @default("agent")
+  tenantId       String?
+  avatarUrl      String?
+  createdAt      DateTime      @default(now())
+  updatedAt      DateTime      @updatedAt
+  sessions       AuthSession[]
+  accounts       AuthAccount[]
+}
+
+model AuthSession {
+  id         String   @id @default(cuid())
+  userId     String
+  token      String   @unique
+  expiresAt  DateTime
+  ipAddress  String?
+  userAgent  String?
+  createdAt  DateTime @default(now())
+  updatedAt  DateTime @updatedAt
+
+  user AuthUser @relation(fields: [userId], references: [id], onDelete: Cascade)
+
+  @@index([userId])
+  @@index([token])
+}
+
+model AuthAccount {
+  id                    String   @id @default(cuid())
+  userId                String
+  accountId             String
+  providerId            String
+  accessToken           String?
+  refreshToken          String?
+  accessTokenExpiresAt  DateTime?
+  refreshTokenExpiresAt DateTime?
+  scope                 String?
+  idToken               String?
+  password              String?
+  createdAt             DateTime @default(now())
+  updatedAt             DateTime @updatedAt
+
+  user AuthUser @relation(fields: [userId], references: [id], onDelete: Cascade)
+
+  @@unique([providerId, accountId])
+  @@index([userId])
+}
+
+model AuthInvite {
+  id           String   @id @default(cuid())
+  email        String
+  name         String?
+  role         String   @default("agent")
+  tenantId     String
+  token        String   @unique
+  status       String   @default("pending")
+  expiresAt    DateTime
+  createdAt    DateTime @default(now())
+  updatedAt    DateTime @updatedAt
+  createdById  String?
+  acceptedAt   DateTime?
+  acceptedById String?
+  revokedAt    DateTime?
+  revokedById  String?
+  revokedReason String?
+
+  events       AuthInviteEvent[]
+
+  @@index([tenantId, status])
+  @@index([tenantId, email])
+}
+
+model AuthInviteEvent {
+  id        String   @id @default(cuid())
+  inviteId  String
+  type      String
+  payload   Json?
+  actorId   String?
+  createdAt DateTime @default(now())
+
+  invite AuthInvite @relation(fields: [inviteId], references: [id], onDelete: Cascade)
+
+  @@index([inviteId, createdAt])
+}
+
+model AuthVerification {
+  id         String   @id @default(cuid())
+  identifier String
+  value      String
+  expiresAt  DateTime
+  createdAt  DateTime @default(now())
+  updatedAt  DateTime @updatedAt
+
+  @@index([identifier])
+}
diff --git a/public/file.svg b/web/public/file.svg
similarity index 100%
rename from public/file.svg
rename to web/public/file.svg
diff --git a/public/globe.svg b/web/public/globe.svg
similarity index 100%
rename from public/globe.svg
rename to web/public/globe.svg
diff --git a/public/next.svg b/web/public/next.svg
similarity index 100%
rename from public/next.svg
rename to web/public/next.svg
diff --git a/public/vercel.svg b/web/public/vercel.svg
similarity index 100%
rename from public/vercel.svg
rename to web/public/vercel.svg
diff --git a/public/window.svg b/web/public/window.svg
similarity index 100%
rename from public/window.svg
rename to web/public/window.svg
diff --git a/scripts/debug-convex.mjs b/web/scripts/debug-convex.mjs
similarity index 97%
rename from scripts/debug-convex.mjs
rename to web/scripts/debug-convex.mjs
index 56df258..258df55 100644
--- a/scripts/debug-convex.mjs
+++ b/web/scripts/debug-convex.mjs
@@ -1,4 +1,3 @@
-import "dotenv/config"
 import { ConvexHttpClient } from "convex/browser";
 
 const url = process.env.NEXT_PUBLIC_CONVEX_URL;
diff --git a/web/scripts/seed-auth.mjs b/web/scripts/seed-auth.mjs
new file mode 100644
index 0000000..7e76634
--- /dev/null
+++ b/web/scripts/seed-auth.mjs
@@ -0,0 +1,92 @@
+import pkg from "@prisma/client"
+import { hashPassword } from "better-auth/crypto"
+
+const { PrismaClient } = pkg
+const prisma = new PrismaClient()
+
+const email = process.env.SEED_USER_EMAIL ?? "admin@sistema.dev"
+const password = process.env.SEED_USER_PASSWORD ?? "admin123"
+const name = process.env.SEED_USER_NAME ?? "Administrador"
+const role = process.env.SEED_USER_ROLE ?? "admin"
+const tenantId = process.env.SEED_USER_TENANT ?? "tenant-atlas"
+
+async function main() {
+  const hashedPassword = await hashPassword(password)
+
+  const user = await prisma.authUser.upsert({
+    where: { email },
+    update: {
+      name,
+      role,
+      tenantId,
+    },
+    create: {
+      email,
+      name,
+      role,
+      tenantId,
+      accounts: {
+        create: {
+          providerId: "credential",
+          accountId: email,
+          password: hashedPassword,
+        },
+      },
+    },
+    include: {
+      accounts: true,
+    },
+  })
+
+  await prisma.authAccount.updateMany({
+    where: {
+      userId: user.id,
+      accountId: email,
+    },
+    data: {
+      providerId: "credential",
+    },
+  })
+
+  let account = await prisma.authAccount.findFirst({
+    where: {
+      userId: user.id,
+      providerId: "credential",
+      accountId: email,
+    },
+  })
+
+  if (account) {
+    account = await prisma.authAccount.update({
+      where: { id: account.id },
+      data: {
+        password: hashedPassword,
+      },
+    })
+  } else {
+    account = await prisma.authAccount.create({
+      data: {
+        userId: user.id,
+        providerId: "credential",
+        accountId: email,
+        password: hashedPassword,
+      },
+    })
+  }
+
+  console.log(`✅ Usuario seed criado/atualizado: ${user.email}`)
+  console.log(`   ID: ${user.id}`)
+  console.log(`   Role: ${user.role}`)
+  console.log(`   Tenant: ${user.tenantId ?? "(nenhum)"}`)
+  console.log(`   Provider: ${account?.providerId ?? "-"}`)
+  console.log(`Senha provisoria: ${password}`)
+}
+
+main()
+  .catch((error) => {
+    console.error("Erro ao criar usuario seed", error)
+    process.exitCode = 1
+  })
+  .finally(async () => {
+    await prisma.$disconnect()
+  })
diff --git a/web/src/app/ConvexClientProvider.tsx b/web/src/app/ConvexClientProvider.tsx
new file mode 100644
index 0000000..99b2c1b
--- /dev/null
+++ b/web/src/app/ConvexClientProvider.tsx
@@ -0,0 +1,16 @@
+"use client";
+
+import { ConvexProvider, ConvexReactClient } from "convex/react";
+import { ReactNode } from "react";
+
+const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL;
+
+const client = convexUrl ? new ConvexReactClient(convexUrl) : undefined;
+
+export function ConvexClientProvider({ children }: { children: ReactNode }) {
+  if (!convexUrl) {
+    return <>{children}</>;
+  }
+  return <ConvexProvider client={client!}>{children}</ConvexProvider>;
+}
+
diff --git a/src/app/admin/channels/page.tsx b/web/src/app/admin/channels/page.tsx
similarity index 86%
rename from src/app/admin/channels/page.tsx
rename to web/src/app/admin/channels/page.tsx
index 939c5a1..d2f72d3 100644
--- a/src/app/admin/channels/page.tsx
+++ b/web/src/app/admin/channels/page.tsx
@@ -9,8 +9,8 @@ export default function AdminChannelsPage() {
     <AppShell
       header={
         <SiteHeader
-          title="Filas"
-          lead="Configure as filas internas e vincule-as aos times responsáveis pelo atendimento."
+          title="Filas e canais"
+          lead="Configure as filas internas e vincule-as aos times responsáveis por cada canal de atendimento."
         />
       }
     >
diff --git a/src/app/admin/fields/page.tsx b/web/src/app/admin/fields/page.tsx
similarity index 63%
rename from src/app/admin/fields/page.tsx
rename to web/src/app/admin/fields/page.tsx
index b9f0286..479df3a 100644
--- a/src/app/admin/fields/page.tsx
+++ b/web/src/app/admin/fields/page.tsx
@@ -1,5 +1,5 @@
 import { CategoriesManager } from "@/components/admin/categories/categories-manager"
-import { TicketFormTemplatesManager } from "@/components/admin/fields/ticket-form-templates-manager"
+import { FieldsManager } from "@/components/admin/fields/fields-manager"
 import { AppShell } from "@/components/app-shell"
 import { SiteHeader } from "@/components/site-header"
 
@@ -10,14 +10,14 @@ export default function AdminFieldsPage() {
     <AppShell
       header={
         <SiteHeader
-          title="Categorias e formulários"
-          lead="Administre categorias, subcategorias e templates utilizados para classificar tickets."
+          title="Categorias e campos personalizados"
+          lead="Administre as categorias primárias/secundárias e os campos adicionais aplicados aos tickets."
         />
       }
     >
       <div className="mx-auto w-full max-w-6xl space-y-8 px-6 lg:px-8">
         <CategoriesManager />
-        <TicketFormTemplatesManager />
+        <FieldsManager />
       </div>
     </AppShell>
   )
diff --git a/web/src/app/admin/layout.tsx b/web/src/app/admin/layout.tsx
new file mode 100644
index 0000000..f1659c3
--- /dev/null
+++ b/web/src/app/admin/layout.tsx
@@ -0,0 +1,11 @@
+import { ReactNode } from "react"
+
+import { requireAdminSession } from "@/lib/auth-server"
+
+export const dynamic = "force-dynamic"
+export const runtime = "nodejs"
+
+export default async function AdminLayout({ children }: { children: ReactNode }) {
+  await requireAdminSession()
+  return <>{children}</>
+}
diff --git a/web/src/app/admin/page.tsx b/web/src/app/admin/page.tsx
new file mode 100644
index 0000000..0b2ec65
--- /dev/null
+++ b/web/src/app/admin/page.tsx
@@ -0,0 +1,79 @@
+import { AdminUsersManager } from "@/components/admin/admin-users-manager"
+import { AppShell } from "@/components/app-shell"
+import { SiteHeader } from "@/components/site-header"
+import { ROLE_OPTIONS, normalizeRole } from "@/lib/authz"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { prisma } from "@/lib/prisma"
+import { normalizeInvite, type NormalizedInvite } from "@/server/invite-utils"
+
+export const runtime = "nodejs"
+export const dynamic = "force-dynamic"
+
+async function loadUsers() {
+  const users = await prisma.authUser.findMany({
+    orderBy: { createdAt: "desc" },
+    select: {
+      id: true,
+      email: true,
+      name: true,
+      role: true,
+      tenantId: true,
+      createdAt: true,
+      updatedAt: true,
+    },
+  })
+
+  return users.map((user) => ({
+    id: user.id,
+    email: user.email,
+    name: user.name ?? "",
+    role: normalizeRole(user.role) ?? "agent",
+    tenantId: user.tenantId ?? DEFAULT_TENANT_ID,
+    createdAt: user.createdAt.toISOString(),
+    updatedAt: user.updatedAt?.toISOString() ?? null,
+  }))
+}
+
+async function loadInvites(): Promise<NormalizedInvite[]> {
+  const invites = await prisma.authInvite.findMany({
+    orderBy: { createdAt: "desc" },
+    include: {
+      events: {
+        orderBy: { createdAt: "asc" },
+      },
+    },
+  })
+
+  const now = new Date()
+  return invites.map((invite) => normalizeInvite(invite, now))
+}
+
+export default async function AdminPage() {
+  const users = await loadUsers()
+  const invites = await loadInvites()
+  const invitesForClient = invites.map((invite) => {
+    const { events, ...rest } = invite
+    void events
+    return rest
+  })
+
+  return (
+    <AppShell
+      header={
+        <SiteHeader
+          title="Administração"
+          lead="Convide novos membros, ajuste papéis e organize as filas e categorias de atendimento."
+        />
+      }
+    >
+      <div className="mx-auto w-full max-w-6xl px-6 lg:px-8">
+        <AdminUsersManager
+          initialUsers={users}
+          initialInvites={invitesForClient}
+          roleOptions={ROLE_OPTIONS}
+          defaultTenantId={DEFAULT_TENANT_ID}
+        />
+      </div>
+    </AppShell>
+  )
+}
diff --git a/src/app/admin/slas/page.tsx b/web/src/app/admin/slas/page.tsx
similarity index 100%
rename from src/app/admin/slas/page.tsx
rename to web/src/app/admin/slas/page.tsx
diff --git a/src/app/admin/teams/page.tsx b/web/src/app/admin/teams/page.tsx
similarity index 100%
rename from src/app/admin/teams/page.tsx
rename to web/src/app/admin/teams/page.tsx
diff --git a/src/app/api/admin/invites/[id]/route.ts b/web/src/app/api/admin/invites/[id]/route.ts
similarity index 51%
rename from src/app/api/admin/invites/[id]/route.ts
rename to web/src/app/api/admin/invites/[id]/route.ts
index 5f9054c..1247d03 100644
--- a/src/app/api/admin/invites/[id]/route.ts
+++ b/web/src/app/api/admin/invites/[id]/route.ts
@@ -1,24 +1,18 @@
 import { NextResponse } from "next/server"
-import { Prisma } from "@/lib/prisma"
+
 import { ConvexHttpClient } from "convex/browser"
 
+// @ts-expect-error Convex runtime API lacks generated types at build time in Next routes
 import { api } from "@/convex/_generated/api"
-import { assertStaffSession } from "@/lib/auth-server"
-import { isAdmin } from "@/lib/authz"
+import { assertAdminSession } from "@/lib/auth-server"
 import { env } from "@/lib/env"
 import { prisma } from "@/lib/prisma"
-import { canReactivateInvite } from "@/lib/invite-policies"
 import { computeInviteStatus, normalizeInvite, type NormalizedInvite } from "@/server/invite-utils"
 
-type InviteAction = "revoke" | "reactivate"
-
-type InvitePayload = {
-  action?: InviteAction
+type RevokePayload = {
   reason?: string
 }
 
-const JSON_NULL = Prisma.JsonNull as Prisma.NullableJsonNullValueInput
-
 async function syncInvite(invite: NormalizedInvite) {
   const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
   if (!convexUrl) return
@@ -42,19 +36,17 @@ async function syncInvite(invite: NormalizedInvite) {
   })
 }
 
-export async function PATCH(request: Request, context: { params: Promise<{ id: string }> }) {
-  const { id } = await context.params
-  const session = await assertStaffSession()
+export async function PATCH(request: Request, { params }: { params: { id: string } }) {
+  const session = await assertAdminSession()
   if (!session) {
     return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
   }
 
-  const body = (await request.json().catch(() => null)) as Partial<InvitePayload> | null
-  const action: InviteAction = body?.action === "reactivate" ? "reactivate" : "revoke"
+  const body = (await request.json().catch(() => null)) as Partial<RevokePayload> | null
   const reason = typeof body?.reason === "string" && body.reason.trim() ? body.reason.trim() : null
 
   const invite = await prisma.authInvite.findUnique({
-    where: { id },
+    where: { id: params.id },
     include: { events: { orderBy: { createdAt: "asc" } } },
   })
 
@@ -62,11 +54,6 @@ export async function PATCH(request: Request, context: { params: Promise<{ id: s
     return NextResponse.json({ error: "Convite não encontrado" }, { status: 404 })
   }
 
-  const inviteRole = invite.role?.toLowerCase?.()
-  if (!isAdmin(session.user.role) && inviteRole && ["admin", "agent"].includes(inviteRole)) {
-    return NextResponse.json({ error: "Permissão insuficiente para alterar convites de administradores ou agentes" }, { status: 403 })
-  }
-
   const now = new Date()
   const status = computeInviteStatus(invite, now)
 
@@ -74,41 +61,6 @@ export async function PATCH(request: Request, context: { params: Promise<{ id: s
     return NextResponse.json({ error: "Convite já aceito" }, { status: 400 })
   }
 
-  if (action === "reactivate") {
-    if (status !== "revoked") {
-      return NextResponse.json({ error: "Convite não está revogado" }, { status: 400 })
-    }
-    if (!invite.revokedAt) {
-      return NextResponse.json({ error: "Convite revogado sem data. Não é possível reativar." }, { status: 400 })
-    }
-    if (!canReactivateInvite({ status, revokedAt: invite.revokedAt }, now)) {
-      return NextResponse.json({ error: "Este convite foi revogado há mais de 7 dias" }, { status: 400 })
-    }
-
-    const updated = await prisma.authInvite.update({
-      where: { id: invite.id },
-      data: {
-        status: "pending",
-        revokedAt: null,
-        revokedById: null,
-        revokedReason: null,
-      },
-    })
-
-    const event = await prisma.authInviteEvent.create({
-      data: {
-        inviteId: invite.id,
-        type: "reactivated",
-      payload: JSON_NULL,
-        actorId: session.user.id ?? null,
-      },
-    })
-
-    const normalized = normalizeInvite({ ...updated, events: [...invite.events, event] }, now)
-    await syncInvite(normalized)
-    return NextResponse.json({ invite: normalized })
-  }
-
   if (status === "revoked") {
     const normalized = normalizeInvite(invite, now)
     await syncInvite(normalized)
@@ -125,14 +77,14 @@ export async function PATCH(request: Request, context: { params: Promise<{ id: s
     },
   })
 
-    const event = await prisma.authInviteEvent.create({
-      data: {
-        inviteId: invite.id,
-        type: "revoked",
-        payload: reason ? { reason } : JSON_NULL,
-        actorId: session.user.id ?? null,
-      },
-    })
+  const event = await prisma.authInviteEvent.create({
+    data: {
+      inviteId: invite.id,
+      type: "revoked",
+      payload: reason ? { reason } : null,
+      actorId: session.user.id ?? null,
+    },
+  })
 
   const normalized = normalizeInvite({ ...updated, events: [...invite.events, event] }, now)
   await syncInvite(normalized)
diff --git a/src/app/api/admin/invites/route.ts b/web/src/app/api/admin/invites/route.ts
similarity index 76%
rename from src/app/api/admin/invites/route.ts
rename to web/src/app/api/admin/invites/route.ts
index 6093176..f1d2db8 100644
--- a/src/app/api/admin/invites/route.ts
+++ b/web/src/app/api/admin/invites/route.ts
@@ -1,44 +1,24 @@
 import { NextResponse } from "next/server"
 import { randomBytes } from "crypto"
 
-import { Prisma } from "@/lib/prisma"
 import { ConvexHttpClient } from "convex/browser"
 
+// @ts-expect-error Convex runtime API lacks generated types at build time in Next routes
 import { api } from "@/convex/_generated/api"
-import { assertStaffSession } from "@/lib/auth-server"
+import { assertAdminSession } from "@/lib/auth-server"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
-import { ROLE_OPTIONS, type RoleOption, isAdmin } from "@/lib/authz"
+import { ROLE_OPTIONS, type RoleOption } from "@/lib/authz"
 import { env } from "@/lib/env"
 import { prisma } from "@/lib/prisma"
-import { buildInviteUrl, computeInviteStatus, normalizeInvite, type InviteWithEvents, type NormalizedInvite } from "@/server/invite-utils"
-import { notifyUserInvite } from "@/server/notification/notification-service"
+import { computeInviteStatus, normalizeInvite, type InviteWithEvents, type NormalizedInvite } from "@/server/invite-utils"
 
 const DEFAULT_EXPIRATION_DAYS = 7
-const JSON_NULL = Prisma.JsonNull as Prisma.NullableJsonNullValueInput
-
-function toJsonPayload(payload: unknown): Prisma.InputJsonValue | Prisma.NullableJsonNullValueInput {
-  if (payload === null || payload === undefined) {
-    return JSON_NULL
-  }
-  return payload as Prisma.InputJsonValue
-}
 
 function normalizeRole(input: string | null | undefined): RoleOption {
   const role = (input ?? "agent").toLowerCase() as RoleOption
   return (ROLE_OPTIONS as readonly string[]).includes(role) ? role : "agent"
 }
 
-const ROLE_LABELS: Record<string, string> = {
-  admin: "Administrador",
-  manager: "Gestor",
-  agent: "Agente",
-  collaborator: "Colaborador",
-}
-
-function formatRoleName(role: string): string {
-  return ROLE_LABELS[role.toLowerCase()] ?? role
-}
-
 function generateToken() {
   return randomBytes(32).toString("hex")
 }
@@ -72,7 +52,7 @@ async function appendEvent(inviteId: string, type: string, actorId: string | nul
     data: {
       inviteId,
       type,
-      payload: toJsonPayload(payload),
+      payload,
       actorId,
     },
   })
@@ -104,7 +84,7 @@ function buildInvitePayload(invite: InviteWithEvents, now: Date) {
 }
 
 export async function GET() {
-  const session = await assertStaffSession()
+  const session = await assertAdminSession()
   if (!session) {
     return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
   }
@@ -140,7 +120,7 @@ type CreateInvitePayload = {
 }
 
 export async function POST(request: Request) {
-  const session = await assertStaffSession()
+  const session = await assertAdminSession()
   if (!session) {
     return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
   }
@@ -157,10 +137,6 @@ export async function POST(request: Request) {
 
   const name = typeof body.name === "string" ? body.name.trim() : undefined
   const role = normalizeRole(body.role)
-  const isSessionAdmin = isAdmin(session.user.role)
-  if (!isSessionAdmin && !["manager", "collaborator"].includes(role)) {
-    return NextResponse.json({ error: "Agentes só podem convidar gestores ou colaboradores" }, { status: 403 })
-  }
   const tenantId = typeof body.tenantId === "string" && body.tenantId.trim() ? body.tenantId.trim() : session.user.tenantId || DEFAULT_TENANT_ID
   const expiresInDays = Number.isFinite(body.expiresInDays) ? Math.max(1, Number(body.expiresInDays)) : DEFAULT_EXPIRATION_DAYS
 
@@ -225,24 +201,5 @@ export async function POST(request: Request) {
   const normalized = buildInvitePayload(inviteWithEvents, now)
   await syncInviteWithConvex(normalized)
 
-  // Envia email de convite
-  const inviteUrl = buildInviteUrl(token)
-  const inviterName = session.user.name ?? session.user.email
-  const roleName = formatRoleName(role)
-
-  try {
-    await notifyUserInvite(
-      email,
-      name ?? null,
-      inviterName,
-      roleName,
-      null, // companyName - não temos essa informação no convite
-      inviteUrl
-    )
-  } catch (error) {
-    // Log do erro mas não falha a criação do convite
-    console.error("[invites] Falha ao enviar email de convite:", error)
-  }
-
   return NextResponse.json({ invite: normalized })
 }
diff --git a/web/src/app/api/admin/users/route.ts b/web/src/app/api/admin/users/route.ts
new file mode 100644
index 0000000..4ddb9ef
--- /dev/null
+++ b/web/src/app/api/admin/users/route.ts
@@ -0,0 +1,122 @@
+import { NextResponse } from "next/server"
+import { randomBytes } from "crypto"
+
+import { hashPassword } from "better-auth/crypto"
+import { ConvexHttpClient } from "convex/browser"
+
+// @ts-expect-error Convex generated API lacks type declarations in Next API routes
+import { api } from "@/convex/_generated/api"
+import { prisma } from "@/lib/prisma"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { assertAdminSession } from "@/lib/auth-server"
+import { ROLE_OPTIONS, type RoleOption } from "@/lib/authz"
+
+export const runtime = "nodejs"
+
+function normalizeRole(input: string | null | undefined): RoleOption {
+  const role = (input ?? "agent").toLowerCase() as RoleOption
+  return (ROLE_OPTIONS as readonly string[]).includes(role) ? role : "agent"
+}
+
+function generatePassword(length = 12) {
+  const bytes = randomBytes(length)
+  return Array.from(bytes)
+    .map((byte) => (byte % 36).toString(36))
+    .join("")
+}
+
+export async function GET() {
+  const session = await assertAdminSession()
+  if (!session) {
+    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
+  }
+
+  const users = await prisma.authUser.findMany({
+    orderBy: { createdAt: "desc" },
+    select: {
+      id: true,
+      email: true,
+      name: true,
+      role: true,
+      tenantId: true,
+      createdAt: true,
+      updatedAt: true,
+    },
+  })
+
+  return NextResponse.json({ users })
+}
+
+export async function POST(request: Request) {
+  const session = await assertAdminSession()
+  if (!session) {
+    return NextResponse.json({ error: "Não autorizado" }, { status: 401 })
+  }
+
+  const payload = await request.json().catch(() => null)
+  if (!payload || typeof payload !== "object") {
+    return NextResponse.json({ error: "Payload inválido" }, { status: 400 })
+  }
+
+  const emailInput = typeof payload.email === "string" ? payload.email.trim().toLowerCase() : ""
+  const nameInput = typeof payload.name === "string" ? payload.name.trim() : ""
+  const roleInput = typeof payload.role === "string" ? payload.role : undefined
+  const tenantInput = typeof payload.tenantId === "string" ? payload.tenantId.trim() : undefined
+
+  if (!emailInput || !emailInput.includes("@")) {
+    return NextResponse.json({ error: "Informe um e-mail válido" }, { status: 400 })
+  }
+
+  const role = normalizeRole(roleInput)
+  const tenantId = tenantInput || session.user.tenantId || DEFAULT_TENANT_ID
+
+  const existing = await prisma.authUser.findUnique({ where: { email: emailInput } })
+  if (existing) {
+    return NextResponse.json({ error: "Já existe um usuário com este e-mail" }, { status: 409 })
+  }
+
+  const password = generatePassword()
+  const hashedPassword = await hashPassword(password)
+
+  const user = await prisma.authUser.create({
+    data: {
+      email: emailInput,
+      name: nameInput || emailInput,
+      role,
+      tenantId,
+      accounts: {
+        create: {
+          providerId: "credential",
+          accountId: emailInput,
+          password: hashedPassword,
+        },
+      },
+    },
+    select: {
+      id: true,
+      email: true,
+      name: true,
+      role: true,
+      tenantId: true,
+      createdAt: true,
+    },
+  })
+
+  const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL
+  if (convexUrl) {
+    try {
+      const convex = new ConvexHttpClient(convexUrl)
+      await convex.mutation(api.users.ensureUser, {
+        tenantId,
+        email: emailInput,
+        name: nameInput || emailInput,
+        avatarUrl: undefined,
+        role: role.toUpperCase(),
+      })
+    } catch (error) {
+      console.warn("Falha ao sincronizar usuário no Convex", error)
+    }
+  }
+
+  return NextResponse.json({ user, temporaryPassword: password })
+}
diff --git a/src/app/api/auth/[...all]/route.ts b/web/src/app/api/auth/[...all]/route.ts
similarity index 100%
rename from src/app/api/auth/[...all]/route.ts
rename to web/src/app/api/auth/[...all]/route.ts
diff --git a/src/app/api/invites/[token]/route.ts b/web/src/app/api/invites/[token]/route.ts
similarity index 78%
rename from src/app/api/invites/[token]/route.ts
rename to web/src/app/api/invites/[token]/route.ts
index 2fff5cc..0a4d46e 100644
--- a/src/app/api/invites/[token]/route.ts
+++ b/web/src/app/api/invites/[token]/route.ts
@@ -1,11 +1,12 @@
 import { NextResponse } from "next/server"
 
-import { Prisma } from "@/lib/prisma"
 import { hashPassword } from "better-auth/crypto"
 import { ConvexHttpClient } from "convex/browser"
 
+// @ts-expect-error Convex generated API lacks types in Next routes
 import { api } from "@/convex/_generated/api"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { env } from "@/lib/env"
 import { prisma } from "@/lib/prisma"
 import {
   computeInviteStatus,
@@ -13,22 +14,20 @@ import {
   normalizeRoleOption,
   type NormalizedInvite,
 } from "@/server/invite-utils"
-import { requireConvexUrl } from "@/server/convex-client"
 
 type AcceptInvitePayload = {
   name?: string
   password: string
 }
 
-const JSON_NULL = Prisma.JsonNull as Prisma.NullableJsonNullValueInput
-
 function validatePassword(password: string) {
   return password.length >= 8
 }
 
 async function syncInvite(invite: NormalizedInvite) {
-  const url = requireConvexUrl()
-  const client = new ConvexHttpClient(url)
+  const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
+  if (!convexUrl) return
+  const client = new ConvexHttpClient(convexUrl)
   await client.mutation(api.invites.sync, {
     tenantId: invite.tenantId,
     inviteId: invite.id,
@@ -48,10 +47,9 @@ async function syncInvite(invite: NormalizedInvite) {
   })
 }
 
-export async function GET(_request: Request, context: { params: Promise<{ token: string }> }) {
-  const { token } = await context.params
+export async function GET(_request: Request, { params }: { params: { token: string } }) {
   const invite = await prisma.authInvite.findUnique({
-    where: { token },
+    where: { token: params.token },
     include: { events: { orderBy: { createdAt: "asc" } } },
   })
 
@@ -68,7 +66,7 @@ export async function GET(_request: Request, context: { params: Promise<{ token:
       data: {
         inviteId: invite.id,
         type: status,
-        payload: JSON_NULL,
+        payload: null,
         actorId: null,
       },
     })
@@ -82,8 +80,7 @@ export async function GET(_request: Request, context: { params: Promise<{ token:
   return NextResponse.json({ invite: normalized })
 }
 
-export async function POST(request: Request, context: { params: Promise<{ token: string }> }) {
-  const { token } = await context.params
+export async function POST(request: Request, { params }: { params: { token: string } }) {
   const payload = (await request.json().catch(() => null)) as Partial<AcceptInvitePayload> | null
   if (!payload || typeof payload.password !== "string") {
     return NextResponse.json({ error: "Senha inválida" }, { status: 400 })
@@ -94,7 +91,7 @@ export async function POST(request: Request, context: { params: Promise<{ token:
   }
 
   const invite = await prisma.authInvite.findUnique({
-    where: { token },
+    where: { token: params.token },
     include: { events: { orderBy: { createdAt: "asc" } } },
   })
 
@@ -111,7 +108,7 @@ export async function POST(request: Request, context: { params: Promise<{ token:
       data: {
         inviteId: invite.id,
         type: "expired",
-        payload: JSON_NULL,
+        payload: null,
         actorId: null,
       },
     })
@@ -157,23 +154,6 @@ export async function POST(request: Request, context: { params: Promise<{ token:
     },
   })
 
-  // Criar registro na tabela User (dominio) com mesmo ID do AuthUser
-  try {
-    await prisma.user.upsert({
-      where: { id: user.id },
-      update: { role: role.toUpperCase() as "ADMIN" | "AGENT" | "COLLABORATOR", name },
-      create: {
-        id: user.id,
-        tenantId,
-        email: invite.email,
-        name,
-        role: role.toUpperCase() as "ADMIN" | "AGENT" | "COLLABORATOR",
-      },
-    })
-  } catch (err) {
-    console.warn("Falha ao criar User de dominio", err)
-  }
-
   const updatedInvite = await prisma.authInvite.update({
     where: { id: invite.id },
     data: {
@@ -196,17 +176,20 @@ export async function POST(request: Request, context: { params: Promise<{ token:
   const normalized = normalizeInvite({ ...updatedInvite, events: [...invite.events, event] }, now)
   await syncInvite(normalized)
 
-  try {
-    const convex = new ConvexHttpClient(requireConvexUrl())
-    await convex.mutation(api.users.ensureUser, {
-      tenantId,
-      email: invite.email,
-      name,
-      avatarUrl: undefined,
-      role: role.toUpperCase(),
-    })
-  } catch (error) {
-    console.warn("Falha ao sincronizar usuário no Convex", error)
+  const convexUrl = env.NEXT_PUBLIC_CONVEX_URL
+  if (convexUrl) {
+    try {
+      const convex = new ConvexHttpClient(convexUrl)
+      await convex.mutation(api.users.ensureUser, {
+        tenantId,
+        email: invite.email,
+        name,
+        avatarUrl: undefined,
+        role: role.toUpperCase(),
+      })
+    } catch (error) {
+      console.warn("Falha ao sincronizar usuário no Convex", error)
+    }
   }
 
   return NextResponse.json({ success: true })
diff --git a/web/src/app/dashboard/data.json b/web/src/app/dashboard/data.json
new file mode 100644
index 0000000..fc432b0
--- /dev/null
+++ b/web/src/app/dashboard/data.json
@@ -0,0 +1,614 @@
+[
+  {
+    "id": 1,
+    "header": "Cover page",
+    "type": "Cover page",
+    "status": "In Process",
+    "target": "18",
+    "limit": "5",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 2,
+    "header": "Table of contents",
+    "type": "Table of contents",
+    "status": "Done",
+    "target": "29",
+    "limit": "24",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 3,
+    "header": "Executive summary",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "10",
+    "limit": "13",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 4,
+    "header": "Technical approach",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "27",
+    "limit": "23",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 5,
+    "header": "Design",
+    "type": "Narrative",
+    "status": "In Process",
+    "target": "2",
+    "limit": "16",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 6,
+    "header": "Capabilities",
+    "type": "Narrative",
+    "status": "In Process",
+    "target": "20",
+    "limit": "8",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 7,
+    "header": "Integration with existing systems",
+    "type": "Narrative",
+    "status": "In Process",
+    "target": "19",
+    "limit": "21",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 8,
+    "header": "Innovation and Advantages",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "25",
+    "limit": "26",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 9,
+    "header": "Overview of EMR's Innovative Solutions",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "7",
+    "limit": "23",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 10,
+    "header": "Advanced Algorithms and Machine Learning",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "30",
+    "limit": "28",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 11,
+    "header": "Adaptive Communication Protocols",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "9",
+    "limit": "31",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 12,
+    "header": "Advantages Over Current Technologies",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "12",
+    "limit": "0",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 13,
+    "header": "Past Performance",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "22",
+    "limit": "33",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 14,
+    "header": "Customer Feedback and Satisfaction Levels",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "15",
+    "limit": "34",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 15,
+    "header": "Implementation Challenges and Solutions",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "3",
+    "limit": "35",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 16,
+    "header": "Security Measures and Data Protection Policies",
+    "type": "Narrative",
+    "status": "In Process",
+    "target": "6",
+    "limit": "36",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 17,
+    "header": "Scalability and Future Proofing",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "4",
+    "limit": "37",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 18,
+    "header": "Cost-Benefit Analysis",
+    "type": "Plain language",
+    "status": "Done",
+    "target": "14",
+    "limit": "38",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 19,
+    "header": "User Training and Onboarding Experience",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "17",
+    "limit": "39",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 20,
+    "header": "Future Development Roadmap",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "11",
+    "limit": "40",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 21,
+    "header": "System Architecture Overview",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "24",
+    "limit": "18",
+    "reviewer": "Maya Johnson"
+  },
+  {
+    "id": 22,
+    "header": "Risk Management Plan",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "15",
+    "limit": "22",
+    "reviewer": "Carlos Rodriguez"
+  },
+  {
+    "id": 23,
+    "header": "Compliance Documentation",
+    "type": "Legal",
+    "status": "In Process",
+    "target": "31",
+    "limit": "27",
+    "reviewer": "Sarah Chen"
+  },
+  {
+    "id": 24,
+    "header": "API Documentation",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "8",
+    "limit": "12",
+    "reviewer": "Raj Patel"
+  },
+  {
+    "id": 25,
+    "header": "User Interface Mockups",
+    "type": "Visual",
+    "status": "In Process",
+    "target": "19",
+    "limit": "25",
+    "reviewer": "Leila Ahmadi"
+  },
+  {
+    "id": 26,
+    "header": "Database Schema",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "22",
+    "limit": "20",
+    "reviewer": "Thomas Wilson"
+  },
+  {
+    "id": 27,
+    "header": "Testing Methodology",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "17",
+    "limit": "14",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 28,
+    "header": "Deployment Strategy",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "26",
+    "limit": "30",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 29,
+    "header": "Budget Breakdown",
+    "type": "Financial",
+    "status": "In Process",
+    "target": "13",
+    "limit": "16",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 30,
+    "header": "Market Analysis",
+    "type": "Research",
+    "status": "Done",
+    "target": "29",
+    "limit": "32",
+    "reviewer": "Sophia Martinez"
+  },
+  {
+    "id": 31,
+    "header": "Competitor Comparison",
+    "type": "Research",
+    "status": "In Process",
+    "target": "21",
+    "limit": "19",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 32,
+    "header": "Maintenance Plan",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "16",
+    "limit": "23",
+    "reviewer": "Alex Thompson"
+  },
+  {
+    "id": 33,
+    "header": "User Personas",
+    "type": "Research",
+    "status": "In Process",
+    "target": "27",
+    "limit": "24",
+    "reviewer": "Nina Patel"
+  },
+  {
+    "id": 34,
+    "header": "Accessibility Compliance",
+    "type": "Legal",
+    "status": "Done",
+    "target": "18",
+    "limit": "21",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 35,
+    "header": "Performance Metrics",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "23",
+    "limit": "26",
+    "reviewer": "David Kim"
+  },
+  {
+    "id": 36,
+    "header": "Disaster Recovery Plan",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "14",
+    "limit": "17",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 37,
+    "header": "Third-party Integrations",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "25",
+    "limit": "28",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 38,
+    "header": "User Feedback Summary",
+    "type": "Research",
+    "status": "Done",
+    "target": "20",
+    "limit": "15",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 39,
+    "header": "Localization Strategy",
+    "type": "Narrative",
+    "status": "In Process",
+    "target": "12",
+    "limit": "19",
+    "reviewer": "Maria Garcia"
+  },
+  {
+    "id": 40,
+    "header": "Mobile Compatibility",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "28",
+    "limit": "31",
+    "reviewer": "James Wilson"
+  },
+  {
+    "id": 41,
+    "header": "Data Migration Plan",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "19",
+    "limit": "22",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 42,
+    "header": "Quality Assurance Protocols",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "30",
+    "limit": "33",
+    "reviewer": "Priya Singh"
+  },
+  {
+    "id": 43,
+    "header": "Stakeholder Analysis",
+    "type": "Research",
+    "status": "In Process",
+    "target": "11",
+    "limit": "14",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 44,
+    "header": "Environmental Impact Assessment",
+    "type": "Research",
+    "status": "Done",
+    "target": "24",
+    "limit": "27",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 45,
+    "header": "Intellectual Property Rights",
+    "type": "Legal",
+    "status": "In Process",
+    "target": "17",
+    "limit": "20",
+    "reviewer": "Sarah Johnson"
+  },
+  {
+    "id": 46,
+    "header": "Customer Support Framework",
+    "type": "Narrative",
+    "status": "Done",
+    "target": "22",
+    "limit": "25",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 47,
+    "header": "Version Control Strategy",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "15",
+    "limit": "18",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 48,
+    "header": "Continuous Integration Pipeline",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "26",
+    "limit": "29",
+    "reviewer": "Michael Chen"
+  },
+  {
+    "id": 49,
+    "header": "Regulatory Compliance",
+    "type": "Legal",
+    "status": "In Process",
+    "target": "13",
+    "limit": "16",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 50,
+    "header": "User Authentication System",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "28",
+    "limit": "31",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 51,
+    "header": "Data Analytics Framework",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "21",
+    "limit": "24",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 52,
+    "header": "Cloud Infrastructure",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "16",
+    "limit": "19",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 53,
+    "header": "Network Security Measures",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "29",
+    "limit": "32",
+    "reviewer": "Lisa Wong"
+  },
+  {
+    "id": 54,
+    "header": "Project Timeline",
+    "type": "Planning",
+    "status": "Done",
+    "target": "14",
+    "limit": "17",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 55,
+    "header": "Resource Allocation",
+    "type": "Planning",
+    "status": "In Process",
+    "target": "27",
+    "limit": "30",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 56,
+    "header": "Team Structure and Roles",
+    "type": "Planning",
+    "status": "Done",
+    "target": "20",
+    "limit": "23",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 57,
+    "header": "Communication Protocols",
+    "type": "Planning",
+    "status": "In Process",
+    "target": "15",
+    "limit": "18",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 58,
+    "header": "Success Metrics",
+    "type": "Planning",
+    "status": "Done",
+    "target": "30",
+    "limit": "33",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 59,
+    "header": "Internationalization Support",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "23",
+    "limit": "26",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 60,
+    "header": "Backup and Recovery Procedures",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "18",
+    "limit": "21",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 61,
+    "header": "Monitoring and Alerting System",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "25",
+    "limit": "28",
+    "reviewer": "Daniel Park"
+  },
+  {
+    "id": 62,
+    "header": "Code Review Guidelines",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "12",
+    "limit": "15",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 63,
+    "header": "Documentation Standards",
+    "type": "Technical content",
+    "status": "In Process",
+    "target": "27",
+    "limit": "30",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 64,
+    "header": "Release Management Process",
+    "type": "Planning",
+    "status": "Done",
+    "target": "22",
+    "limit": "25",
+    "reviewer": "Assign reviewer"
+  },
+  {
+    "id": 65,
+    "header": "Feature Prioritization Matrix",
+    "type": "Planning",
+    "status": "In Process",
+    "target": "19",
+    "limit": "22",
+    "reviewer": "Emma Davis"
+  },
+  {
+    "id": 66,
+    "header": "Technical Debt Assessment",
+    "type": "Technical content",
+    "status": "Done",
+    "target": "24",
+    "limit": "27",
+    "reviewer": "Eddie Lake"
+  },
+  {
+    "id": 67,
+    "header": "Capacity Planning",
+    "type": "Planning",
+    "status": "In Process",
+    "target": "21",
+    "limit": "24",
+    "reviewer": "Jamik Tashpulatov"
+  },
+  {
+    "id": 68,
+    "header": "Service Level Agreements",
+    "type": "Legal",
+    "status": "Done",
+    "target": "26",
+    "limit": "29",
+    "reviewer": "Assign reviewer"
+  }
+]
diff --git a/web/src/app/dashboard/page.tsx b/web/src/app/dashboard/page.tsx
new file mode 100644
index 0000000..4a0908a
--- /dev/null
+++ b/web/src/app/dashboard/page.tsx
@@ -0,0 +1,27 @@
+import { AppShell } from "@/components/app-shell"
+import { ChartAreaInteractive } from "@/components/chart-area-interactive"
+import { SectionCards } from "@/components/section-cards"
+import { SiteHeader } from "@/components/site-header"
+import { RecentTicketsPanel } from "@/components/tickets/recent-tickets-panel"
+
+export default function Dashboard() {
+  return (
+    <AppShell
+      header={
+        <SiteHeader
+          title="Central de operações"
+          lead="Monitoramento em tempo real"
+          secondaryAction={<SiteHeader.SecondaryButton>Abrir ticket</SiteHeader.SecondaryButton>}
+          primaryAction={<SiteHeader.PrimaryButton>Modo play</SiteHeader.PrimaryButton>}
+        />
+      }
+    >
+      <SectionCards />
+      <div className="grid gap-6 px-4 lg:grid-cols-[minmax(0,1.1fr)_minmax(0,0.9fr)] lg:px-6 lg:[&>*]:min-w-0">
+        <ChartAreaInteractive />
+        <RecentTicketsPanel />
+      </div>
+    </AppShell>
+  )
+}
+
diff --git a/src/app/dev/seed/page.tsx b/web/src/app/dev/seed/page.tsx
similarity index 93%
rename from src/app/dev/seed/page.tsx
rename to web/src/app/dev/seed/page.tsx
index 168e314..d74cfc5 100644
--- a/src/app/dev/seed/page.tsx
+++ b/web/src/app/dev/seed/page.tsx
@@ -2,6 +2,7 @@
 
 import { useState } from "react";
 import { useMutation } from "convex/react";
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
 import { api } from "@/convex/_generated/api";
 
 export default function SeedPage() {
diff --git a/web/src/app/favicon.ico b/web/src/app/favicon.ico
new file mode 100644
index 0000000..718d6fe
Binary files /dev/null and b/web/src/app/favicon.ico differ
diff --git a/src/app/globals.css b/web/src/app/globals.css
similarity index 57%
rename from src/app/globals.css
rename to web/src/app/globals.css
index 1d51729..9c2ce90 100644
--- a/src/app/globals.css
+++ b/web/src/app/globals.css
@@ -1,48 +1,51 @@
-@import "tailwindcss";
-@import "tw-animate-css";
+@import "tailwindcss";
+@import "tw-animate-css";
 
-@custom-variant dark (&:is(.dark *));
+@custom-variant dark (&:is(.dark *));
 
-@theme inline {
-  --color-background: var(--background);
-  --color-foreground: var(--foreground);
-  --font-sans: var(--font-inter);
-  --font-mono: var(--font-mono);
-  --color-sidebar-ring: var(--sidebar-ring);
-  --color-sidebar-border: var(--sidebar-border);
-  --color-sidebar-accent-foreground: var(--sidebar-accent-foreground);
-  --color-sidebar-accent: var(--sidebar-accent);
-  --color-sidebar-primary-foreground: var(--sidebar-primary-foreground);
-  --color-sidebar-primary: var(--sidebar-primary);
-  --color-sidebar-foreground: var(--sidebar-foreground);
-  --color-sidebar: var(--sidebar);
-  --color-chart-5: var(--chart-5);
-  --color-chart-4: var(--chart-4);
-  --color-chart-3: var(--chart-3);
-  --color-chart-2: var(--chart-2);
-  --color-chart-1: var(--chart-1);
-  --color-ring: var(--ring);
-  --color-input: var(--input);
-  --color-border: var(--border);
-  --color-destructive: var(--destructive);
-  --color-accent-foreground: var(--accent-foreground);
-  --color-accent: var(--accent);
-  --color-muted-foreground: var(--muted-foreground);
-  --color-muted: var(--muted);
-  --color-secondary-foreground: var(--secondary-foreground);
-  --color-secondary: var(--secondary);
-  --color-primary-foreground: var(--primary-foreground);
-  --color-primary: var(--primary);
-  --color-popover-foreground: var(--popover-foreground);
-  --color-popover: var(--popover);
-  --color-card-foreground: var(--card-foreground);
-  --color-card: var(--card);
-  --radius-sm: calc(var(--radius) - 4px);
-  --radius-md: calc(var(--radius) - 2px);
-  --radius-lg: var(--radius);
-  --radius-xl: calc(var(--radius) + 4px);
-  --color-destructive-foreground: var(--destructive-foreground);
-}
+@theme inline {
+  --color-background: var(--background);
+  --color-foreground: var(--foreground);
+  --font-sans: var(--font-geist-sans);
+  --font-mono: var(--font-geist-mono);
+  --color-sidebar-ring: var(--sidebar-ring);
+  --color-sidebar-border: var(--sidebar-border);
+  --color-sidebar-accent-foreground: var(--sidebar-accent-foreground);
+  --color-sidebar-accent: var(--sidebar-accent);
+  --color-sidebar-primary-foreground: var(--sidebar-primary-foreground);
+  --color-sidebar-primary: var(--sidebar-primary);
+  --color-sidebar-foreground: var(--sidebar-foreground);
+  --color-sidebar: var(--sidebar);
+  --color-chart-5: var(--chart-5);
+  --color-chart-4: var(--chart-4);
+  --color-chart-3: var(--chart-3);
+  --color-chart-2: var(--chart-2);
+  --color-chart-1: var(--chart-1);
+  --color-ring: var(--ring);
+  --color-input: var(--input);
+  --color-border: var(--border);
+  --color-destructive: var(--destructive);
+  --color-accent-foreground: var(--accent-foreground);
+  --color-accent: var(--accent);
+  --color-muted-foreground: var(--muted-foreground);
+  --color-muted: var(--muted);
+  --color-secondary-foreground: var(--secondary-foreground);
+  --color-secondary: var(--secondary);
+  --color-primary-foreground: var(--primary-foreground);
+  --color-primary: var(--primary);
+  --color-popover-foreground: var(--popover-foreground);
+  --color-popover: var(--popover);
+  --color-card-foreground: var(--card-foreground);
+  --color-card: var(--card);
+  --radius-sm: calc(var(--radius) - 4px);
+  --radius-md: calc(var(--radius) - 2px);
+  --radius-lg: var(--radius);
+  --radius-xl: calc(var(--radius) + 4px);
+  --color-destructive-foreground: var(--destructive-foreground);
+  --font-geist-mono: var(----font-geist-mono);
+  --font-geist-sans: var(----font-geist-sans);
+  --radius: var(----radius);
+}
 
 :root {
   --radius: 0.75rem;
@@ -78,6 +81,8 @@
   --sidebar-border: #cbd5e1;
   --sidebar-ring: #00d6eb;
   --destructive-foreground: oklch(1 0 0);
+  --font-geist-sans: "Geist Sans", sans-serif;
+  --font-geist-mono: "Geist Mono", monospace;
 }
 
 .dark {
@@ -125,69 +130,12 @@
 }
 
 @layer components {
-  /* Tippy.js (menções do editor) */
-  .tippy-box {
-    @apply rounded-lg border border-slate-200 bg-white shadow-lg;
-  }
-  .tippy-content { @apply p-0; }
   /* Tipografia básica para conteúdos rich text (Tiptap) */
   .rich-text {
     @apply text-foreground;
   }
   .rich-text p { @apply my-2; }
   .rich-text a { @apply text-neutral-900 underline; }
-  .rich-text [data-ticket-mention="true"],
-  .rich-text .ProseMirror [data-ticket-mention="true"],
-  .rich-text .ticket-mention,
-  .rich-text .ProseMirror .ticket-mention {
-    @apply inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-100 px-2.5 py-1 text-xs font-semibold text-neutral-800 no-underline transition hover:bg-slate-200;
-  }
-  /* Fallback for legacy editing markup before the custom node view hydrates. */
-  .rich-text .ProseMirror [data-type="ticketMention"]:not([data-ticket-mention="true"]) {
-    @apply inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-100 px-2.5 py-1 text-xs font-semibold text-neutral-800 align-middle;
-    position: relative;
-  }
-  .rich-text .ProseMirror [data-type="ticketMention"]:not([data-ticket-mention="true"])::before {
-    content: "";
-    @apply inline-block size-2 rounded-full bg-slate-400;
-    margin-right: 0.375rem; /* ~gap-1.5 */
-  }
-  .rich-text .ProseMirror [data-type="ticketMention"][data-ticket-status="PENDING"]:not([data-ticket-mention="true"])::before { @apply bg-amber-400; }
-  .rich-text .ProseMirror [data-type="ticketMention"][data-ticket-status="AWAITING_ATTENDANCE"]:not([data-ticket-mention="true"])::before { @apply bg-sky-500; }
-  .rich-text .ProseMirror [data-type="ticketMention"][data-ticket-status="PAUSED"]:not([data-ticket-mention="true"])::before { @apply bg-violet-500; }
-  .rich-text .ProseMirror [data-type="ticketMention"][data-ticket-status="RESOLVED"]:not([data-ticket-mention="true"])::before { @apply bg-emerald-500; }
-  .rich-text [data-ticket-mention="true"] .ticket-mention-dot,
-  .rich-text .ticket-mention .ticket-mention-dot {
-    @apply inline-flex size-2 rounded-full bg-slate-400;
-  }
-  .rich-text [data-ticket-mention="true"] .ticket-mention-ref,
-  .rich-text .ticket-mention .ticket-mention-ref {
-    @apply text-neutral-900;
-  }
-  .rich-text [data-ticket-mention="true"] .ticket-mention-sep,
-  .rich-text .ticket-mention .ticket-mention-sep {
-    @apply text-neutral-400;
-  }
-  .rich-text [data-ticket-mention="true"] .ticket-mention-subject,
-  .rich-text .ticket-mention .ticket-mention-subject {
-    @apply max-w-[220px] truncate text-neutral-700;
-  }
-  .rich-text [data-ticket-mention="true"][data-ticket-status="PENDING"] .ticket-mention-dot,
-  .rich-text .ticket-mention[data-ticket-status="PENDING"] .ticket-mention-dot {
-    @apply bg-amber-400;
-  }
-  .rich-text [data-ticket-mention="true"][data-ticket-status="AWAITING_ATTENDANCE"] .ticket-mention-dot,
-  .rich-text .ticket-mention[data-ticket-status="AWAITING_ATTENDANCE"] .ticket-mention-dot {
-    @apply bg-sky-500;
-  }
-  .rich-text [data-ticket-mention="true"][data-ticket-status="PAUSED"] .ticket-mention-dot,
-  .rich-text .ticket-mention[data-ticket-status="PAUSED"] .ticket-mention-dot {
-    @apply bg-violet-500;
-  }
-  .rich-text [data-ticket-mention="true"][data-ticket-status="RESOLVED"] .ticket-mention-dot,
-  .rich-text .ticket-mention[data-ticket-status="RESOLVED"] .ticket-mention-dot {
-    @apply bg-emerald-500;
-  }
   .rich-text ul { @apply my-2 list-disc ps-5; }
   .rich-text ol { @apply my-2 list-decimal ps-5; }
   .rich-text li { @apply my-1; }
@@ -208,15 +156,6 @@
     font-weight: 400;
   }
 
-  /* Calendar dropdowns */
-  .rdp-caption_dropdowns select {
-    @apply h-8 rounded-lg border border-slate-300 bg-white px-2 text-sm font-medium text-neutral-800 shadow-sm focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#00e8ff]/20;
-  }
-
-  .rdp-caption_dropdowns select:disabled {
-    @apply opacity-60;
-  }
-
   @keyframes recent-ticket-enter {
     0% {
       opacity: 0;
@@ -232,3 +171,12 @@
     animation: recent-ticket-enter 0.45s ease-out;
   }
 }
+
+@layer base {
+  * {
+    @apply border-border outline-ring/50;
+  }
+  body {
+    @apply bg-background text-foreground;
+  }
+}
diff --git a/src/app/invite/[token]/page.tsx b/web/src/app/invite/[token]/page.tsx
similarity index 85%
rename from src/app/invite/[token]/page.tsx
rename to web/src/app/invite/[token]/page.tsx
index 6f5f263..cb33c0f 100644
--- a/src/app/invite/[token]/page.tsx
+++ b/web/src/app/invite/[token]/page.tsx
@@ -7,10 +7,9 @@ import { InviteAcceptForm } from "@/components/invite/invite-accept-form"
 
 export const dynamic = "force-dynamic"
 
-export default async function InvitePage({ params }: { params: Promise<{ token: string }> }) {
-  const { token } = await params
+export default async function InvitePage({ params }: { params: { token: string } }) {
   const invite = await prisma.authInvite.findUnique({
-    where: { token },
+    where: { token: params.token },
     include: { events: { orderBy: { createdAt: "asc" } } },
   })
 
@@ -29,7 +28,7 @@ export default async function InvitePage({ params }: { params: Promise<{ token:
         <CardHeader className="space-y-2 text-center">
           <CardTitle className="text-2xl font-semibold text-neutral-900">Aceitar convite</CardTitle>
           <CardDescription className="text-sm text-neutral-600">
-            Conclua seu cadastro para acessar a plataforma Raven.
+            Conclua seu cadastro para acessar a plataforma Sistema de chamados.
           </CardDescription>
         </CardHeader>
         <CardContent>
diff --git a/web/src/app/layout.tsx b/web/src/app/layout.tsx
new file mode 100644
index 0000000..f8a79ae
--- /dev/null
+++ b/web/src/app/layout.tsx
@@ -0,0 +1,44 @@
+import type { Metadata } from "next"
+import { Inter, JetBrains_Mono } from "next/font/google"
+import "./globals.css"
+import { ConvexClientProvider } from "./ConvexClientProvider"
+import { AuthProvider } from "@/lib/auth-client"
+import { Toaster } from "@/components/ui/sonner"
+
+const inter = Inter({
+  subsets: ["latin"],
+  variable: "--font-geist-sans",
+  display: "swap",
+})
+
+const jetBrainsMono = JetBrains_Mono({
+  subsets: ["latin"],
+  variable: "--font-geist-mono",
+  display: "swap",
+})
+
+export const metadata: Metadata = {
+  title: "Sistema de chamados",
+  description: "Plataforma de chamados da Rever",
+}
+
+export default async function RootLayout({
+  children,
+}: Readonly<{
+  children: React.ReactNode
+}>) {
+  return (
+    <html lang="pt-BR" className="h-full">
+      <body
+        className={`${inter.variable} ${jetBrainsMono.variable} min-h-screen bg-background text-foreground antialiased`}
+      >
+        <ConvexClientProvider>
+          <AuthProvider>
+            {children}
+            <Toaster position="bottom-center" richColors />
+          </AuthProvider>
+        </ConvexClientProvider>
+      </body>
+    </html>
+  )
+}
diff --git a/web/src/app/login/page.tsx b/web/src/app/login/page.tsx
new file mode 100644
index 0000000..3dbb6c8
--- /dev/null
+++ b/web/src/app/login/page.tsx
@@ -0,0 +1,59 @@
+"use client"
+
+import { useEffect, useState } from "react"
+import Link from "next/link"
+import { useRouter, useSearchParams } from "next/navigation"
+import { GalleryVerticalEnd } from "lucide-react"
+
+import { LoginForm } from "@/components/login-form"
+import { useSession } from "@/lib/auth-client"
+import dynamic from "next/dynamic"
+
+const ShaderBackground = dynamic(
+  () => import("@/components/background-paper-shaders-wrapper"),
+  { ssr: false }
+)
+
+export default function LoginPage() {
+  const router = useRouter()
+  const searchParams = useSearchParams()
+  const { data: session, isPending } = useSession()
+  const callbackUrl = searchParams?.get("callbackUrl") ?? undefined
+  const [isHydrated, setIsHydrated] = useState(false)
+
+  useEffect(() => {
+    if (!session?.user) return
+    const destination = callbackUrl ?? "/dashboard"
+    router.replace(destination)
+  }, [callbackUrl, router, session?.user])
+
+  useEffect(() => {
+    setIsHydrated(true)
+  }, [])
+
+  const shouldDisable = !isHydrated || isPending
+
+  return (
+    <div className="grid min-h-svh lg:grid-cols-2">
+      <div className="flex flex-col gap-6 p-6 md:p-10">
+        <div className="flex justify-center gap-2">
+          <Link href="/" className="flex items-center gap-2 font-medium">
+            <div className="bg-primary text-primary-foreground flex size-6 items-center justify-center rounded-md">
+              <GalleryVerticalEnd className="size-4" />
+            </div>
+            Sistema de Chamados
+          </Link>
+        </div>
+        <div className="flex flex-1 items-center justify-center">
+          <div className="w-full max-w-sm rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
+            <LoginForm callbackUrl={callbackUrl} disabled={shouldDisable} />
+          </div>
+        </div>
+      </div>
+      <div className="relative hidden overflow-hidden lg:flex">
+        <ShaderBackground className="h-full w-full" />
+      </div>
+    </div>
+  )
+}
+
diff --git a/web/src/app/page.tsx b/web/src/app/page.tsx
new file mode 100644
index 0000000..8878c5f
--- /dev/null
+++ b/web/src/app/page.tsx
@@ -0,0 +1,5 @@
+import { redirect } from "next/navigation"
+
+export default function Home() {
+  redirect("/dashboard")
+}
diff --git a/src/app/play/page.tsx b/web/src/app/play/page.tsx
similarity index 63%
rename from src/app/play/page.tsx
rename to web/src/app/play/page.tsx
index ffcd538..62426b5 100644
--- a/src/app/play/page.tsx
+++ b/web/src/app/play/page.tsx
@@ -1,25 +1,24 @@
-import { AppShell } from "@/components/app-shell"
-import { SiteHeader, SiteHeaderPrimaryButton } from "@/components/site-header"
-import { PlayNextTicketCard } from "@/components/tickets/play-next-ticket-card"
-import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
-
-export default async function PlayPage() {
-  await requireAuthenticatedSession()
-  return (
-    <AppShell
-      header={
-        <SiteHeader
-          title="Modo play"
-          lead="Distribua tickets automaticamente conforme prioridade"
-          primaryAction={<SiteHeaderPrimaryButton>Iniciar sessão</SiteHeaderPrimaryButton>}
-        />
-      }
-    >
-      <div className="flex flex-col gap-6 px-4 lg:px-6">
-        <PlayNextTicketCard />
-        <TicketQueueSummaryCards />
-      </div>
-    </AppShell>
-  )
-}
+import { AppShell } from "@/components/app-shell"
+import { SiteHeader } from "@/components/site-header"
+import { PlayNextTicketCard } from "@/components/tickets/play-next-ticket-card"
+import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
+
+export default function PlayPage() {
+  return (
+    <AppShell
+      header={
+        <SiteHeader
+          title="Modo play"
+          lead="Distribua tickets automaticamente conforme prioridade"
+          secondaryAction={<SiteHeader.SecondaryButton>Pausar notificacoes</SiteHeader.SecondaryButton>}
+          primaryAction={<SiteHeader.PrimaryButton>Iniciar sessao</SiteHeader.PrimaryButton>}
+        />
+      }
+    >
+      <div className="flex flex-col gap-6 px-4 lg:px-6">
+        <PlayNextTicketCard />
+        <TicketQueueSummaryCards />
+      </div>
+    </AppShell>
+  )
+}
diff --git a/src/app/portal/layout.tsx b/web/src/app/portal/layout.tsx
similarity index 100%
rename from src/app/portal/layout.tsx
rename to web/src/app/portal/layout.tsx
diff --git a/src/app/portal/page.tsx b/web/src/app/portal/page.tsx
similarity index 100%
rename from src/app/portal/page.tsx
rename to web/src/app/portal/page.tsx
diff --git a/web/src/app/portal/tickets/[id]/page.tsx b/web/src/app/portal/tickets/[id]/page.tsx
new file mode 100644
index 0000000..287e141
--- /dev/null
+++ b/web/src/app/portal/tickets/[id]/page.tsx
@@ -0,0 +1,5 @@
+import { PortalTicketDetail } from "@/components/portal/portal-ticket-detail"
+
+export default function PortalTicketDetailPage({ params }: { params: { id: string } }) {
+  return <PortalTicketDetail ticketId={params.id} />
+}
diff --git a/src/app/portal/tickets/new/page.tsx b/web/src/app/portal/tickets/new/page.tsx
similarity index 100%
rename from src/app/portal/tickets/new/page.tsx
rename to web/src/app/portal/tickets/new/page.tsx
diff --git a/src/app/portal/tickets/page.tsx b/web/src/app/portal/tickets/page.tsx
similarity index 100%
rename from src/app/portal/tickets/page.tsx
rename to web/src/app/portal/tickets/page.tsx
diff --git a/web/src/app/reports/backlog/page.tsx b/web/src/app/reports/backlog/page.tsx
new file mode 100644
index 0000000..a8e1448
--- /dev/null
+++ b/web/src/app/reports/backlog/page.tsx
@@ -0,0 +1,17 @@
+import { BacklogReport } from "@/components/reports/backlog-report"
+
+export const dynamic = "force-dynamic"
+
+export default function ReportsBacklogPage() {
+  return (
+    <main className="mx-auto w-full max-w-6xl px-4 py-10 lg:px-0">
+      <header className="mb-8 space-y-2">
+        <h1 className="text-3xl font-semibold tracking-tight text-neutral-900">Backlog e Prioridades</h1>
+        <p className="text-sm text-neutral-600">
+          Avalie o volume de tickets em aberto, prioridades e filas mais pressionadas.
+        </p>
+      </header>
+      <BacklogReport />
+    </main>
+  )
+}
diff --git a/web/src/app/reports/csat/page.tsx b/web/src/app/reports/csat/page.tsx
new file mode 100644
index 0000000..c16086a
--- /dev/null
+++ b/web/src/app/reports/csat/page.tsx
@@ -0,0 +1,17 @@
+import { CsatReport } from "@/components/reports/csat-report"
+
+export const dynamic = "force-dynamic"
+
+export default function ReportsCsatPage() {
+  return (
+    <main className="mx-auto w-full max-w-6xl px-4 py-10 lg:px-0">
+      <header className="mb-8 space-y-2">
+        <h1 className="text-3xl font-semibold tracking-tight text-neutral-900">Relatório de CSAT</h1>
+        <p className="text-sm text-neutral-600">
+          Visualize a satisfação dos clientes e identifique pontos de melhoria na entrega.
+        </p>
+      </header>
+      <CsatReport />
+    </main>
+  )
+}
diff --git a/web/src/app/reports/sla/page.tsx b/web/src/app/reports/sla/page.tsx
new file mode 100644
index 0000000..32c8341
--- /dev/null
+++ b/web/src/app/reports/sla/page.tsx
@@ -0,0 +1,17 @@
+import { SlaReport } from "@/components/reports/sla-report"
+
+export const dynamic = "force-dynamic"
+
+export default function ReportsSlaPage() {
+  return (
+    <main className="mx-auto w-full max-w-6xl px-4 py-10 lg:px-0">
+      <header className="mb-8 space-y-2">
+        <h1 className="text-3xl font-semibold tracking-tight text-neutral-900">Relatório de SLA</h1>
+        <p className="text-sm text-neutral-600">
+          Acompanhe tempos de resposta, resolução e balanço de filas em tempo real.
+        </p>
+      </header>
+      <SlaReport />
+    </main>
+  )
+}
diff --git a/src/app/settings/page.tsx b/web/src/app/settings/page.tsx
similarity index 71%
rename from src/app/settings/page.tsx
rename to web/src/app/settings/page.tsx
index e9d619f..45c540b 100644
--- a/src/app/settings/page.tsx
+++ b/web/src/app/settings/page.tsx
@@ -1,10 +1,8 @@
 import { AppShell } from "@/components/app-shell"
 import { SettingsContent } from "@/components/settings/settings-content"
 import { SiteHeader } from "@/components/site-header"
-import { requireAuthenticatedSession } from "@/lib/auth-server"
 
-export default async function SettingsPage() {
-  await requireAuthenticatedSession()
+export default function SettingsPage() {
   return (
     <AppShell
       header={<SiteHeader title="Configurações" lead="Central de preferências e governança do workspace" />}
diff --git a/web/src/app/tickets/[id]/page.tsx b/web/src/app/tickets/[id]/page.tsx
new file mode 100644
index 0000000..98bacb4
--- /dev/null
+++ b/web/src/app/tickets/[id]/page.tsx
@@ -0,0 +1,31 @@
+import { AppShell } from "@/components/app-shell"
+import { SiteHeader } from "@/components/site-header"
+import { TicketDetailView } from "@/components/tickets/ticket-detail-view"
+import { TicketDetailStatic } from "@/components/tickets/ticket-detail-static"
+import { getTicketById } from "@/lib/mocks/tickets"
+import type { TicketWithDetails } from "@/lib/schemas/ticket"
+
+type TicketDetailPageProps = {
+  params: Promise<{ id: string }>
+}
+
+export default async function TicketDetailPage({ params }: TicketDetailPageProps) {
+  const { id } = await params
+  const isMock = id.startsWith("ticket-")
+  const mock = isMock ? getTicketById(id) : null
+
+  return (
+    <AppShell
+      header={
+        <SiteHeader
+          title={`Ticket #${id}`}
+          lead={"Detalhes do ticket"}
+          secondaryAction={<SiteHeader.SecondaryButton>Compartilhar</SiteHeader.SecondaryButton>}
+          primaryAction={<SiteHeader.PrimaryButton>Adicionar comentário</SiteHeader.PrimaryButton>}
+        />
+      }
+    >
+      {isMock && mock ? <TicketDetailStatic ticket={mock as TicketWithDetails} /> : <TicketDetailView id={id} />}
+    </AppShell>
+  )
+}
diff --git a/web/src/app/tickets/new/page.tsx b/web/src/app/tickets/new/page.tsx
new file mode 100644
index 0000000..334d7c3
--- /dev/null
+++ b/web/src/app/tickets/new/page.tsx
@@ -0,0 +1,272 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { useRouter } from "next/navigation"
+import { useMutation, useQuery } from "convex/react"
+import { toast } from "sonner"
+import type { Id } from "@/convex/_generated/dataModel"
+import type { TicketPriority, TicketQueueSummary } from "@/lib/schemas/ticket"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { useAuth } from "@/lib/auth-client"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { RichTextEditor } from "@/components/ui/rich-text-editor"
+import { Spinner } from "@/components/ui/spinner"
+import { Badge } from "@/components/ui/badge"
+import { cn } from "@/lib/utils"
+import {
+  PriorityIcon,
+  priorityBadgeClass,
+  priorityItemClass,
+  priorityStyles,
+  priorityTriggerClass,
+} from "@/components/tickets/priority-select"
+import { CategorySelectFields } from "@/components/tickets/category-select"
+
+export default function NewTicketPage() {
+  const router = useRouter()
+  const { convexUserId } = useAuth()
+  const queueArgs = convexUserId
+    ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
+    : "skip"
+  const queuesRaw = useQuery(
+    convexUserId ? api.queues.summary : "skip",
+    queueArgs
+  ) as TicketQueueSummary[] | undefined
+  const queues = useMemo(() => queuesRaw ?? [], [queuesRaw])
+  const create = useMutation(api.tickets.create)
+  const addComment = useMutation(api.tickets.addComment)
+
+  const [subject, setSubject] = useState("")
+  const [summary, setSummary] = useState("")
+  const [priority, setPriority] = useState<TicketPriority>("MEDIUM")
+  const [channel, setChannel] = useState("MANUAL")
+  const [queueName, setQueueName] = useState<string | null>(null)
+  const [description, setDescription] = useState("")
+  const [loading, setLoading] = useState(false)
+  const [subjectError, setSubjectError] = useState<string | null>(null)
+  const [categoryId, setCategoryId] = useState<string | null>(null)
+  const [subcategoryId, setSubcategoryId] = useState<string | null>(null)
+  const [categoryError, setCategoryError] = useState<string | null>(null)
+  const [subcategoryError, setSubcategoryError] = useState<string | null>(null)
+
+  const queueOptions = useMemo(() => queues.map((q) => q.name), [queues])
+
+  async function submit(event: React.FormEvent) {
+    event.preventDefault()
+    if (!convexUserId || loading) return
+
+    const trimmedSubject = subject.trim()
+    if (trimmedSubject.length < 3) {
+      setSubjectError("Informe um assunto com pelo menos 3 caracteres.")
+      return
+    }
+    setSubjectError(null)
+
+    if (!categoryId) {
+      setCategoryError("Selecione uma categoria.")
+      return
+    }
+    if (!subcategoryId) {
+      setSubcategoryError("Selecione uma categoria secundária.")
+      return
+    }
+
+    setLoading(true)
+    toast.loading("Criando ticket...", { id: "create-ticket" })
+    try {
+      const selQueue = queues.find((q) => q.name === queueName)
+      const queueId = selQueue ? (selQueue.id as Id<"queues">) : undefined
+      const id = await create({
+        actorId: convexUserId as Id<"users">,
+        tenantId: DEFAULT_TENANT_ID,
+        subject: trimmedSubject,
+        summary: summary.trim() || undefined,
+        priority,
+        channel,
+        queueId,
+        requesterId: convexUserId as Id<"users">,
+        categoryId: categoryId as Id<"ticketCategories">,
+        subcategoryId: subcategoryId as Id<"ticketSubcategories">,
+      })
+      const plainDescription = description.replace(/<[^>]*>/g, "").trim()
+      if (plainDescription.length > 0) {
+        await addComment({
+          ticketId: id as Id<"tickets">,
+          authorId: convexUserId as Id<"users">,
+          visibility: "PUBLIC",
+          body: description,
+          attachments: [],
+        })
+      }
+      toast.success("Ticket criado!", { id: "create-ticket" })
+      router.replace(`/tickets/${id}`)
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível criar o ticket.", { id: "create-ticket" })
+    } finally {
+      setLoading(false)
+    }
+  }
+
+  const selectTriggerClass = "flex h-8 w-full items-center justify-between rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
+  const selectItemClass = "flex items-center gap-2 rounded-md px-2 py-2 text-sm text-neutral-800 transition data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-8">
+      <Card className="rounded-2xl border border-slate-200 shadow-sm">
+        <CardHeader className="space-y-2">
+          <CardTitle className="text-2xl font-semibold text-neutral-900">Novo ticket</CardTitle>
+          <CardDescription className="text-sm text-neutral-600">Preencha as informações básicas para abrir um chamado.</CardDescription>
+        </CardHeader>
+        <CardContent>
+          <form onSubmit={submit} className="space-y-6">
+            <div className="space-y-2">
+              <label className="text-sm font-medium text-neutral-700" htmlFor="subject">
+                Assunto
+              </label>
+              <Input
+                id="subject"
+                value={subject}
+                onChange={(event) => {
+                  setSubject(event.target.value)
+                  if (subjectError) setSubjectError(null)
+                }}
+                placeholder="Ex.: Erro 500 no portal"
+                aria-invalid={subjectError ? "true" : undefined}
+              />
+              {subjectError ? <p className="text-xs font-medium text-red-500">{subjectError}</p> : null}
+            </div>
+            <div className="space-y-2">
+              <label className="text-sm font-medium text-neutral-700" htmlFor="summary">
+                Resumo
+              </label>
+              <textarea
+                id="summary"
+                className="min-h-[96px] w-full rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm text-neutral-800 shadow-sm outline-none transition-colors focus-visible:border-[#00d6eb] focus-visible:ring-[3px] focus-visible:ring-[#00e8ff]/20"
+                value={summary}
+                onChange={(event) => setSummary(event.target.value)}
+              />
+            </div>
+            <div className="space-y-2">
+              <label className="text-sm font-medium text-neutral-700">Descrição</label>
+              <RichTextEditor value={description} onChange={setDescription} placeholder="Detalhe o problema, passos para reproduzir, links, etc." />
+            </div>
+            <div className="space-y-2">
+              <CategorySelectFields
+                tenantId={DEFAULT_TENANT_ID}
+                categoryId={categoryId}
+                subcategoryId={subcategoryId}
+                onCategoryChange={(value) => {
+                  setCategoryId(value)
+                  setCategoryError(null)
+                }}
+                onSubcategoryChange={(value) => {
+                  setSubcategoryId(value)
+                  setSubcategoryError(null)
+                }}
+              />
+              {categoryError || subcategoryError ? (
+                <div className="text-xs font-medium text-red-500">
+                  {categoryError ? <div>{categoryError}</div> : null}
+                  {subcategoryError ? <div>{subcategoryError}</div> : null}
+                </div>
+              ) : null}
+            </div>
+            <div className="grid gap-4 sm:grid-cols-3">
+              <div className="space-y-2">
+                <span className="text-sm font-medium text-neutral-700">Prioridade</span>
+                <Select value={priority} onValueChange={(value) => setPriority(value as TicketPriority)}>
+                  <SelectTrigger className={cn(priorityTriggerClass, "w-full justify-between") }>
+                    <SelectValue>
+                      <Badge className={cn(priorityBadgeClass, priorityStyles[priority]?.badgeClass)}>
+                        <PriorityIcon value={priority} />
+                        {priorityStyles[priority]?.label ?? priority}
+                      </Badge>
+                    </SelectValue>
+                  </SelectTrigger>
+                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
+                    {(["LOW", "MEDIUM", "HIGH", "URGENT"] as const).map((option) => (
+                      <SelectItem key={option} value={option} className={priorityItemClass}>
+                        <span className="inline-flex items-center gap-2">
+                          <PriorityIcon value={option} />
+                          {priorityStyles[option].label}
+                        </span>
+                      </SelectItem>
+                    ))}
+                  </SelectContent>
+                </Select>
+              </div>
+              <div className="space-y-2">
+                <span className="text-sm font-medium text-neutral-700">Canal</span>
+                <Select value={channel} onValueChange={setChannel}>
+                  <SelectTrigger className={selectTriggerClass}>
+                    <SelectValue placeholder="Canal" />
+                  </SelectTrigger>
+                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
+                    <SelectItem value="EMAIL" className={selectItemClass}>
+                      E-mail
+                    </SelectItem>
+                    <SelectItem value="WHATSAPP" className={selectItemClass}>
+                      WhatsApp
+                    </SelectItem>
+                    <SelectItem value="CHAT" className={selectItemClass}>
+                      Chat
+                    </SelectItem>
+                    <SelectItem value="PHONE" className={selectItemClass}>
+                      Telefone
+                    </SelectItem>
+                    <SelectItem value="API" className={selectItemClass}>
+                      API
+                    </SelectItem>
+                    <SelectItem value="MANUAL" className={selectItemClass}>
+                      Manual
+                    </SelectItem>
+                  </SelectContent>
+                </Select>
+              </div>
+              <div className="space-y-2">
+                <span className="text-sm font-medium text-neutral-700">Fila</span>
+                <Select value={queueName ?? "NONE"} onValueChange={(value) => setQueueName(value === "NONE" ? null : value)}>
+                  <SelectTrigger className={selectTriggerClass}>
+                    <SelectValue placeholder="Sem fila" />
+                  </SelectTrigger>
+                  <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
+                    <SelectItem value="NONE" className={selectItemClass}>
+                      Sem fila
+                    </SelectItem>
+                    {queueOptions.map((name) => (
+                      <SelectItem key={name} value={name} className={selectItemClass}>
+                        {name}
+                      </SelectItem>
+                    ))}
+                  </SelectContent>
+                </Select>
+              </div>
+            </div>
+            <div className="flex justify-end">
+              <Button
+                type="submit"
+                className="min-w-[120px] rounded-lg border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
+                disabled={loading}
+              >
+                {loading ? (
+                  <>
+                    <Spinner className="me-2" />
+                    Criando...
+                  </>
+                ) : (
+                  "Criar"
+                )}
+              </Button>
+            </div>
+          </form>
+        </CardContent>
+      </Card>
+    </div>
+  )
+}
diff --git a/web/src/app/tickets/page.tsx b/web/src/app/tickets/page.tsx
new file mode 100644
index 0000000..7fafd1a
--- /dev/null
+++ b/web/src/app/tickets/page.tsx
@@ -0,0 +1,28 @@
+import { AppShell } from "@/components/app-shell"
+import { SiteHeader } from "@/components/site-header"
+import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
+import { TicketsView } from "@/components/tickets/tickets-view"
+import { NewTicketDialog } from "@/components/tickets/new-ticket-dialog"
+
+export default function TicketsPage() {
+  return (
+    <AppShell
+      header={
+        <SiteHeader
+          title="Tickets"
+          lead="Visão consolidada de filas e SLAs"
+          secondaryAction={<SiteHeader.SecondaryButton>Exportar CSV</SiteHeader.SecondaryButton>}
+          primaryAction={<NewTicketDialog />}
+        />
+      }
+    >
+      <div className="flex flex-col gap-6">
+        <div className="px-4 lg:px-6">
+          <TicketQueueSummaryCards />
+        </div>
+        <TicketsView />
+      </div>
+    </AppShell>
+  )
+}
+
diff --git a/web/src/components/admin/admin-users-manager.tsx b/web/src/components/admin/admin-users-manager.tsx
new file mode 100644
index 0000000..fe4a2ba
--- /dev/null
+++ b/web/src/components/admin/admin-users-manager.tsx
@@ -0,0 +1,430 @@
+"use client"
+
+import { useMemo, useState, useTransition } from "react"
+
+import { toast } from "sonner"
+
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select"
+import { Tabs, TabsContent, TabsList, TabsTrigger } from "@/components/ui/tabs"
+import { ROLE_OPTIONS, type RoleOption } from "@/lib/authz"
+
+type AdminUser = {
+  id: string
+  email: string
+  name: string
+  role: RoleOption
+  tenantId: string
+  createdAt: string
+  updatedAt: string | null
+}
+
+type AdminInvite = {
+  id: string
+  email: string
+  name: string | null
+  role: RoleOption
+  tenantId: string
+  status: "pending" | "accepted" | "revoked" | "expired"
+  token: string
+  inviteUrl: string
+  expiresAt: string
+  createdAt: string
+  createdById: string | null
+  acceptedAt: string | null
+  acceptedById: string | null
+  revokedAt: string | null
+  revokedById: string | null
+  revokedReason: string | null
+}
+
+type Props = {
+  initialUsers: AdminUser[]
+  initialInvites: AdminInvite[]
+  roleOptions: readonly RoleOption[]
+  defaultTenantId: string
+}
+
+function formatDate(dateIso: string) {
+  const date = new Date(dateIso)
+  return new Intl.DateTimeFormat("pt-BR", {
+    dateStyle: "medium",
+    timeStyle: "short",
+  }).format(date)
+}
+
+function formatStatus(status: AdminInvite["status"]) {
+  switch (status) {
+    case "pending":
+      return "Pendente"
+    case "accepted":
+      return "Aceito"
+    case "revoked":
+      return "Revogado"
+    case "expired":
+      return "Expirado"
+    default:
+      return status
+  }
+}
+
+function sanitizeInvite(invite: AdminInvite & { events?: unknown }): AdminInvite {
+  const { events: unusedEvents, ...rest } = invite
+  void unusedEvents
+  return rest
+}
+
+export function AdminUsersManager({ initialUsers, initialInvites, roleOptions, defaultTenantId }: Props) {
+  const [users] = useState<AdminUser[]>(initialUsers)
+  const [invites, setInvites] = useState<AdminInvite[]>(initialInvites)
+  const [email, setEmail] = useState("")
+  const [name, setName] = useState("")
+  const [role, setRole] = useState<RoleOption>("agent")
+  const [tenantId, setTenantId] = useState(defaultTenantId)
+  const [expiresInDays, setExpiresInDays] = useState<string>("7")
+  const [lastInviteLink, setLastInviteLink] = useState<string | null>(null)
+  const [revokingId, setRevokingId] = useState<string | null>(null)
+  const [isPending, startTransition] = useTransition()
+
+  const normalizedRoles = useMemo(() => roleOptions ?? ROLE_OPTIONS, [roleOptions])
+
+  async function handleInviteSubmit(event: React.FormEvent<HTMLFormElement>) {
+    event.preventDefault()
+    if (!email || !email.includes("@")) {
+      toast.error("Informe um e-mail válido")
+      return
+    }
+
+    const payload = {
+      email,
+      name,
+      role,
+      tenantId,
+      expiresInDays: Number.parseInt(expiresInDays, 10),
+    }
+
+    startTransition(async () => {
+      try {
+        const response = await fetch("/api/admin/invites", {
+          method: "POST",
+          headers: { "Content-Type": "application/json" },
+          body: JSON.stringify(payload),
+        })
+
+        if (!response.ok) {
+          const data = await response.json().catch(() => ({}))
+          throw new Error(data.error ?? "Não foi possível gerar o convite")
+        }
+
+        const data = (await response.json()) as { invite: AdminInvite }
+        const nextInvite = sanitizeInvite(data.invite)
+        setInvites((previous) => [nextInvite, ...previous.filter((item) => item.id !== nextInvite.id)])
+        setEmail("")
+        setName("")
+        setRole("agent")
+        setTenantId(defaultTenantId)
+        setExpiresInDays("7")
+        setLastInviteLink(nextInvite.inviteUrl)
+        toast.success("Convite criado com sucesso")
+      } catch (error) {
+        const message = error instanceof Error ? error.message : "Falha ao criar convite"
+        toast.error(message)
+      }
+    })
+  }
+
+  function handleCopy(link: string) {
+    navigator.clipboard
+      .writeText(link)
+      .then(() => toast.success("Link de convite copiado"))
+      .catch(() => toast.error("Não foi possível copiar o link"))
+  }
+
+  async function handleRevoke(inviteId: string) {
+    const invite = invites.find((item) => item.id === inviteId)
+    if (!invite || invite.status !== "pending") {
+      return
+    }
+
+    const confirmed = window.confirm("Deseja revogar este convite?")
+    if (!confirmed) return
+
+    setRevokingId(inviteId)
+    try {
+      const response = await fetch(`/api/admin/invites/${inviteId}`, {
+        method: "PATCH",
+        headers: { "Content-Type": "application/json" },
+        body: JSON.stringify({ reason: "Revogado manualmente" }),
+      })
+
+      if (!response.ok) {
+        const data = await response.json().catch(() => ({}))
+        throw new Error(data.error ?? "Falha ao revogar convite")
+      }
+
+      const data = (await response.json()) as { invite: AdminInvite }
+      const updated = sanitizeInvite(data.invite)
+      setInvites((previous) => previous.map((item) => (item.id === updated.id ? updated : item)))
+      toast.success("Convite revogado")
+    } catch (error) {
+      const message = error instanceof Error ? error.message : "Erro ao revogar convite"
+      toast.error(message)
+    } finally {
+      setRevokingId(null)
+    }
+  }
+
+  return (
+    <Tabs defaultValue="invites" className="w-full">
+      <TabsList className="h-12 w-full justify-start rounded-xl bg-slate-100 p-1">
+        <TabsTrigger value="invites" className="rounded-lg">Convites</TabsTrigger>
+        <TabsTrigger value="users" className="rounded-lg">Usuários</TabsTrigger>
+        <TabsTrigger value="queues" className="rounded-lg">Filas</TabsTrigger>
+        <TabsTrigger value="categories" className="rounded-lg">Categorias</TabsTrigger>
+      </TabsList>
+
+      <TabsContent value="invites" className="mt-6 space-y-6">
+        <Card>
+          <CardHeader>
+            <CardTitle>Gerar convite</CardTitle>
+            <CardDescription>
+              Envie convites personalizados com validade controlada e acompanhe o status em tempo real.
+            </CardDescription>
+          </CardHeader>
+          <CardContent>
+            <form
+              onSubmit={handleInviteSubmit}
+              className="grid gap-4 lg:grid-cols-[minmax(0,1.4fr)_minmax(0,1fr)_160px_160px_160px_auto]"
+            >
+              <div className="grid gap-2">
+                <Label htmlFor="invite-email">E-mail corporativo</Label>
+                <Input
+                  id="invite-email"
+                  type="email"
+                  inputMode="email"
+                  placeholder="nome@suaempresa.com"
+                  value={email}
+                  onChange={(event) => setEmail(event.target.value)}
+                  required
+                  autoComplete="off"
+                />
+              </div>
+              <div className="grid gap-2">
+                <Label htmlFor="invite-name">Nome</Label>
+                <Input
+                  id="invite-name"
+                  placeholder="Nome completo"
+                  value={name}
+                  onChange={(event) => setName(event.target.value)}
+                  autoComplete="off"
+                />
+              </div>
+              <div className="grid gap-2">
+                <Label>Papel</Label>
+                <Select value={role} onValueChange={(value) => setRole(value as RoleOption)}>
+                  <SelectTrigger id="invite-role">
+                    <SelectValue placeholder="Selecione" />
+                  </SelectTrigger>
+                  <SelectContent>
+                    {normalizedRoles.map((item) => (
+                      <SelectItem key={item} value={item}>
+                        {item === "customer"
+                          ? "Cliente"
+                          : item === "admin"
+                          ? "Administrador"
+                          : item === "manager"
+                          ? "Gestor"
+                          : item === "agent"
+                          ? "Agente"
+                          : "Colaborador"}
+                      </SelectItem>
+                    ))}
+                  </SelectContent>
+                </Select>
+              </div>
+              <div className="grid gap-2">
+                <Label htmlFor="invite-tenant">Tenant</Label>
+                <Input
+                  id="invite-tenant"
+                  value={tenantId}
+                  onChange={(event) => setTenantId(event.target.value)}
+                />
+              </div>
+              <div className="grid gap-2">
+                <Label>Expira em</Label>
+                <Select value={expiresInDays} onValueChange={setExpiresInDays}>
+                  <SelectTrigger id="invite-expiration">
+                    <SelectValue placeholder="7 dias" />
+                  </SelectTrigger>
+                  <SelectContent>
+                    <SelectItem value="7">7 dias</SelectItem>
+                    <SelectItem value="14">14 dias</SelectItem>
+                    <SelectItem value="30">30 dias</SelectItem>
+                  </SelectContent>
+                </Select>
+              </div>
+              <div className="flex items-end">
+                <Button type="submit" disabled={isPending} className="w-full">
+                  {isPending ? "Gerando..." : "Gerar convite"}
+                </Button>
+              </div>
+            </form>
+            {lastInviteLink ? (
+              <div className="mt-4 flex flex-col gap-2 rounded-lg border border-slate-200 bg-slate-50 p-4 text-sm text-neutral-700 lg:flex-row lg:items-center lg:justify-between">
+                <div>
+                  <p className="font-medium text-neutral-900">Link de convite pronto</p>
+                  <p className="text-neutral-600">Compartilhe com o convidado. O link expira automaticamente no prazo definido.</p>
+                  <p className="mt-2 truncate font-mono text-xs text-neutral-500">{lastInviteLink}</p>
+                </div>
+                <Button type="button" variant="outline" onClick={() => handleCopy(lastInviteLink)}>
+                  Copiar link
+                </Button>
+              </div>
+            ) : null}
+          </CardContent>
+        </Card>
+
+        <Card>
+          <CardHeader>
+            <CardTitle>Convites emitidos</CardTitle>
+            <CardDescription>Histórico e status atual de todos os convites enviados para o workspace.</CardDescription>
+          </CardHeader>
+          <CardContent className="overflow-x-auto">
+            <table className="min-w-full table-fixed divide-y divide-slate-200 text-sm">
+              <thead>
+                <tr className="text-left text-xs uppercase tracking-wide text-neutral-500">
+                  <th className="py-3 pr-4 font-medium">Colaborador</th>
+                  <th className="py-3 pr-4 font-medium">Papel</th>
+                  <th className="py-3 pr-4 font-medium">Tenant</th>
+                  <th className="py-3 pr-4 font-medium">Expira em</th>
+                  <th className="py-3 pr-4 font-medium">Status</th>
+                  <th className="py-3 font-medium">Ações</th>
+                </tr>
+              </thead>
+              <tbody className="divide-y divide-slate-100">
+                {invites.map((invite) => (
+                  <tr key={invite.id} className="hover:bg-slate-50">
+                    <td className="py-3 pr-4">
+                      <div className="flex flex-col">
+                        <span className="font-medium text-neutral-800">{invite.name || invite.email}</span>
+                        <span className="text-xs text-neutral-500">{invite.email}</span>
+                      </div>
+                    </td>
+                    <td className="py-3 pr-4 uppercase text-neutral-600">{invite.role}</td>
+                    <td className="py-3 pr-4 text-neutral-600">{invite.tenantId}</td>
+                    <td className="py-3 pr-4 text-neutral-600">{formatDate(invite.expiresAt)}</td>
+                    <td className="py-3 pr-4">
+                      <Badge
+                        variant={invite.status === "pending" ? "secondary" : invite.status === "accepted" ? "default" : invite.status === "expired" ? "outline" : "destructive"}
+                        className="rounded-full px-3 py-1 text-[11px] uppercase tracking-wide"
+                      >
+                        {formatStatus(invite.status)}
+                      </Badge>
+                    </td>
+                    <td className="py-3">
+                      <div className="flex flex-wrap gap-2">
+                        <Button variant="outline" size="sm" onClick={() => handleCopy(invite.inviteUrl)}>
+                          Copiar link
+                        </Button>
+                        {invite.status === "pending" ? (
+                          <Button
+                            variant="ghost"
+                            size="sm"
+                            className="text-red-600 hover:bg-red-50"
+                            onClick={() => handleRevoke(invite.id)}
+                            disabled={revokingId === invite.id}
+                          >
+                            {revokingId === invite.id ? "Revogando..." : "Revogar"}
+                          </Button>
+                        ) : null}
+                      </div>
+                    </td>
+                  </tr>
+                ))}
+                {invites.length === 0 ? (
+                  <tr>
+                    <td colSpan={6} className="py-6 text-center text-neutral-500">
+                      Nenhum convite emitido até o momento.
+                    </td>
+                  </tr>
+                ) : null}
+              </tbody>
+            </table>
+          </CardContent>
+        </Card>
+      </TabsContent>
+
+      <TabsContent value="users" className="mt-6">
+        <Card>
+          <CardHeader>
+            <CardTitle>Equipe cadastrada</CardTitle>
+            <CardDescription>Usuários ativos e provisionados via convites aceitos.</CardDescription>
+          </CardHeader>
+          <CardContent className="overflow-x-auto">
+            <table className="min-w-full table-fixed divide-y divide-slate-200 text-sm">
+              <thead>
+                <tr className="text-left text-xs uppercase tracking-wide text-neutral-500">
+                  <th className="py-3 pr-4 font-medium">Nome</th>
+                  <th className="py-3 pr-4 font-medium">E-mail</th>
+                  <th className="py-3 pr-4 font-medium">Papel</th>
+                  <th className="py-3 pr-4 font-medium">Tenant</th>
+                  <th className="py-3 font-medium">Criado em</th>
+                </tr>
+              </thead>
+              <tbody className="divide-y divide-slate-100">
+                {users.map((user) => (
+                  <tr key={user.id} className="hover:bg-slate-50">
+                    <td className="py-3 pr-4 font-medium text-neutral-800">{user.name || "—"}</td>
+                    <td className="py-3 pr-4 text-neutral-600">{user.email}</td>
+                    <td className="py-3 pr-4 uppercase text-neutral-600">{user.role}</td>
+                    <td className="py-3 pr-4 text-neutral-600">{user.tenantId}</td>
+                    <td className="py-3 text-neutral-500">{formatDate(user.createdAt)}</td>
+                  </tr>
+                ))}
+                {users.length === 0 ? (
+                  <tr>
+                    <td colSpan={5} className="py-6 text-center text-neutral-500">
+                      Nenhum usuário cadastrado até o momento.
+                    </td>
+                  </tr>
+                ) : null}
+              </tbody>
+            </table>
+          </CardContent>
+        </Card>
+      </TabsContent>
+
+      <TabsContent value="queues" className="mt-6">
+        <Card>
+          <CardHeader>
+            <CardTitle>Gestão de filas</CardTitle>
+            <CardDescription>
+              Em breve será possível criar e reordenar as filas utilizadas na triagem dos tickets.
+            </CardDescription>
+          </CardHeader>
+        </Card>
+      </TabsContent>
+
+      <TabsContent value="categories" className="mt-6">
+        <Card>
+          <CardHeader>
+            <CardTitle>Gestão de categorias</CardTitle>
+            <CardDescription>
+              Estamos preparando o painel completo para organizar categorias e subcategorias do catálogo.
+            </CardDescription>
+          </CardHeader>
+        </Card>
+      </TabsContent>
+    </Tabs>
+  )
+}
diff --git a/web/src/components/admin/categories/categories-manager.tsx b/web/src/components/admin/categories/categories-manager.tsx
new file mode 100644
index 0000000..1c0de46
--- /dev/null
+++ b/web/src/components/admin/categories/categories-manager.tsx
@@ -0,0 +1,555 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { useMutation, useQuery } from "convex/react"
+import { toast } from "sonner"
+// @ts-expect-error Convex runtime API lacks generated types
+import { api } from "@/convex/_generated/api"
+
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { useAuth } from "@/lib/auth-client"
+import type { TicketCategory, TicketSubcategory } from "@/lib/schemas/category"
+import type { Id } from "@/convex/_generated/dataModel"
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import {
+  Dialog,
+  DialogContent,
+  DialogDescription,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from "@/components/ui/dialog"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import { Textarea } from "@/components/ui/textarea"
+
+type DeleteState<T extends "category" | "subcategory"> =
+  | { type: T; targetId: string; reason: string }
+  | null
+
+export function CategoriesManager() {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+  const categories = useQuery(api.categories.list, { tenantId }) as TicketCategory[] | undefined
+  const [categoryName, setCategoryName] = useState("")
+  const [categoryDescription, setCategoryDescription] = useState("")
+  const [subcategoryDraft, setSubcategoryDraft] = useState("")
+  const [subcategoryList, setSubcategoryList] = useState<string[]>([])
+  const [deleteState, setDeleteState] = useState<DeleteState<"category" | "subcategory">>(null)
+  const createCategory = useMutation(api.categories.createCategory)
+  const deleteCategory = useMutation(api.categories.deleteCategory)
+  const updateCategory = useMutation(api.categories.updateCategory)
+  const createSubcategory = useMutation(api.categories.createSubcategory)
+  const updateSubcategory = useMutation(api.categories.updateSubcategory)
+  const deleteSubcategory = useMutation(api.categories.deleteSubcategory)
+
+  const isCreatingCategory = useMemo(
+    () => categoryName.trim().length < 2,
+    [categoryName]
+  )
+
+  function addSubcategory() {
+    const value = subcategoryDraft.trim()
+    if (value.length < 2) {
+      toast.error("Informe um nome válido para a subcategoria")
+      return
+    }
+    const normalized = value.toLowerCase()
+    const exists = subcategoryList.some((item) => item.toLowerCase() === normalized)
+    if (exists) {
+      toast.error("Essa subcategoria já foi adicionada")
+      return
+    }
+    setSubcategoryList((items) => [...items, value])
+    setSubcategoryDraft("")
+  }
+
+  function removeSubcategory(target: string) {
+    setSubcategoryList((items) => items.filter((item) => item !== target))
+  }
+
+  async function handleCreateCategory() {
+    if (!convexUserId) return
+    const name = categoryName.trim()
+    if (name.length < 2) {
+      toast.error("Informe um nome válido para a categoria")
+      return
+    }
+    toast.loading("Criando categoria...", { id: "category:create" })
+    try {
+      await createCategory({
+        tenantId,
+        actorId: convexUserId as Id<"users">,
+        name,
+        description: categoryDescription.trim() || undefined,
+        secondary: subcategoryList,
+      })
+      toast.success("Categoria criada!", { id: "category:create" })
+      setCategoryName("")
+      setCategoryDescription("")
+      setSubcategoryDraft("")
+      setSubcategoryList([])
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível criar a categoria", { id: "category:create" })
+    }
+  }
+
+  async function handleDeleteCategory(id: string) {
+    if (!convexUserId) return
+    toast.loading("Removendo categoria...", { id: "category:delete" })
+    try {
+      await deleteCategory({
+        tenantId,
+        actorId: convexUserId as Id<"users">,
+        categoryId: id as Id<"ticketCategories">,
+      })
+      toast.success("Categoria removida", { id: "category:delete" })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível remover a categoria", { id: "category:delete" })
+    }
+  }
+
+  async function handleUpdateCategory(target: TicketCategory, next: { name: string; description: string }) {
+    if (!convexUserId) return
+    const name = next.name.trim()
+    if (name.length < 2) {
+      toast.error("Informe um nome válido")
+      return
+    }
+    toast.loading("Atualizando categoria...", { id: `category:update:${target.id}` })
+    try {
+      await updateCategory({
+        tenantId,
+        actorId: convexUserId as Id<"users">,
+        categoryId: target.id as Id<"ticketCategories">,
+        name,
+        description: next.description.trim() || undefined,
+      })
+      toast.success("Categoria atualizada", { id: `category:update:${target.id}` })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível atualizar a categoria", { id: `category:update:${target.id}` })
+    }
+  }
+
+  async function handleCreateSubcategory(categoryId: string, payload: { name: string }) {
+    if (!convexUserId) return
+    const name = payload.name.trim()
+    if (name.length < 2) {
+      toast.error("Informe um nome válido para a subcategoria")
+      return
+    }
+    toast.loading("Adicionando subcategoria...", { id: `subcategory:create:${categoryId}` })
+    try {
+      await createSubcategory({
+        tenantId,
+        actorId: convexUserId as Id<"users">,
+        categoryId: categoryId as Id<"ticketCategories">,
+        name,
+      })
+      toast.success("Subcategoria criada", { id: `subcategory:create:${categoryId}` })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível criar a subcategoria", { id: `subcategory:create:${categoryId}` })
+    }
+  }
+
+  async function handleUpdateSubcategory(target: TicketSubcategory, name: string) {
+    if (!convexUserId) return
+    const trimmed = name.trim()
+    if (trimmed.length < 2) {
+      toast.error("Informe um nome válido")
+      return
+    }
+    toast.loading("Atualizando subcategoria...", { id: `subcategory:update:${target.id}` })
+    try {
+      await updateSubcategory({
+        tenantId,
+        actorId: convexUserId as Id<"users">,
+        subcategoryId: target.id as Id<"ticketSubcategories">,
+        name: trimmed,
+      })
+      toast.success("Subcategoria atualizada", { id: `subcategory:update:${target.id}` })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível atualizar a subcategoria", { id: `subcategory:update:${target.id}` })
+    }
+  }
+
+  async function handleDeleteSubcategory(id: string) {
+    if (!convexUserId) return
+    toast.loading("Removendo subcategoria...", { id: `subcategory:delete:${id}` })
+    try {
+      await deleteSubcategory({
+        tenantId,
+        actorId: convexUserId as Id<"users">,
+        subcategoryId: id as Id<"ticketSubcategories">,
+      })
+      toast.success("Subcategoria removida", { id: `subcategory:delete:${id}` })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível remover a subcategoria", { id: `subcategory:delete:${id}` })
+    }
+  }
+
+  const pendingDelete = deleteState
+  const isDisabled = !convexUserId
+
+  return (
+    <div className="space-y-6">
+      <section className="rounded-2xl border border-slate-200 bg-white p-6 shadow-sm">
+        <div className="space-y-1">
+          <h3 className="text-lg font-semibold text-neutral-900">Categorias</h3>
+          <p className="text-sm text-neutral-600">
+            Organize a classificação primária e secundária utilizada nos tickets. Todas as alterações entram em vigor
+            imediatamente para novos atendimentos.
+          </p>
+        </div>
+        <div className="mt-4 grid gap-4 sm:grid-cols-[minmax(0,1fr)_minmax(0,1fr)]">
+          <div className="space-y-3 rounded-xl border border-dashed border-slate-200 bg-white/80 p-4">
+            <div className="space-y-2">
+              <Label htmlFor="category-name">Nome da categoria</Label>
+              <Input
+                id="category-name"
+                value={categoryName}
+                onChange={(event) => setCategoryName(event.target.value)}
+                placeholder="Ex.: Incidentes"
+                disabled={isDisabled}
+              />
+            </div>
+            <div className="space-y-2">
+              <Label htmlFor="category-description">Descrição (opcional)</Label>
+              <Textarea
+                id="category-description"
+                value={categoryDescription}
+                onChange={(event) => setCategoryDescription(event.target.value)}
+                placeholder="Contextualize quando usar esta categoria"
+                rows={3}
+                disabled={isDisabled}
+              />
+            </div>
+            <div className="space-y-2">
+              <Label htmlFor="subcategory-name">Subcategorias (opcional)</Label>
+              <div className="flex flex-col gap-2">
+                <div className="flex flex-col gap-2 sm:flex-row">
+                  <Input
+                    id="subcategory-name"
+                    value={subcategoryDraft}
+                    onChange={(event) => setSubcategoryDraft(event.target.value)}
+                    placeholder="Ex.: Lentidão"
+                    disabled={isDisabled}
+                    onKeyDown={(event) => {
+                      if (event.key === "Enter") {
+                        event.preventDefault()
+                        addSubcategory()
+                      }
+                    }}
+                  />
+                  <Button
+                    type="button"
+                    variant="outline"
+                    onClick={addSubcategory}
+                    disabled={isDisabled || subcategoryDraft.trim().length < 2}
+                    className="shrink-0"
+                  >
+                    Adicionar subcategoria
+                  </Button>
+                </div>
+                {subcategoryList.length ? (
+                  <div className="flex flex-wrap gap-2">
+                    {subcategoryList.map((item) => (
+                      <div
+                        key={item}
+                        className="group inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-100 px-3 py-1 text-xs text-neutral-700"
+                      >
+                        <span>{item}</span>
+                        <button
+                          type="button"
+                          onClick={() => removeSubcategory(item)}
+                          className="rounded-full p-1 text-neutral-500 transition hover:bg-white hover:text-neutral-900"
+                          disabled={isDisabled}
+                        >
+                          ×
+                        </button>
+                      </div>
+                    ))}
+                  </div>
+                ) : null}
+              </div>
+            </div>
+            <Button
+              onClick={handleCreateCategory}
+              disabled={isDisabled || isCreatingCategory}
+              className="w-full sm:w-auto"
+            >
+              Adicionar categoria
+            </Button>
+          </div>
+          <div className="space-y-3 rounded-xl border border-slate-200 bg-slate-50/60 p-4 text-sm text-neutral-600">
+            <p className="font-medium text-neutral-800">Boas práticas</p>
+            <ul className="list-disc space-y-1 pl-4">
+              <li>Mantenha nomes concisos e fáceis de entender.</li>
+              <li>Use a descrição para orientar a equipe sobre quando aplicar cada categoria.</li>
+              <li>Subcategorias devem ser específicas e mutuamente exclusivas.</li>
+            </ul>
+          </div>
+        </div>
+      </section>
+
+      <div className="space-y-4">
+        {categories?.length ? (
+          categories.map((category) => (
+            <CategoryItem
+              key={category.id}
+              category={category}
+              onUpdate={handleUpdateCategory}
+              onDelete={() => setDeleteState({ type: "category", targetId: category.id, reason: "" })}
+              onCreateSubcategory={handleCreateSubcategory}
+              onUpdateSubcategory={handleUpdateSubcategory}
+              onDeleteSubcategory={(subcategoryId) =>
+                setDeleteState({ type: "subcategory", targetId: subcategoryId, reason: "" })
+              }
+              disabled={isDisabled}
+            />
+          ))
+        ) : (
+          <div className="rounded-xl border border-dashed border-slate-200 bg-white/60 p-6 text-center text-sm text-neutral-600">
+            Nenhuma categoria cadastrada ainda.
+          </div>
+        )}
+      </div>
+
+      <Dialog
+        open={Boolean(pendingDelete)}
+        onOpenChange={(open) => {
+          if (!open) setDeleteState(null)
+        }}
+      >
+        <DialogContent className="sm:max-w-lg">
+          <DialogHeader>
+            <DialogTitle>Confirmar remoção</DialogTitle>
+            <DialogDescription>
+              A remoção é permanente. Certifique-se de que não há tickets em aberto associados.
+            </DialogDescription>
+          </DialogHeader>
+          <div className="space-y-3 pt-2">
+            <Label htmlFor="delete-reason">Motivo (opcional)</Label>
+            <Textarea
+              id="delete-reason"
+              rows={3}
+              placeholder="Descreva o motivo da remoção"
+              value={pendingDelete?.reason ?? ""}
+              onChange={(event) =>
+                setDeleteState((current) =>
+                  current ? { ...current, reason: event.target.value } : current
+                )
+              }
+            />
+            <p className="text-xs text-neutral-500">
+              Caso existam tickets vinculados, será necessário mover para outra categoria antes de continuar.
+            </p>
+          </div>
+          <DialogFooter className="gap-2">
+            <Button variant="outline" onClick={() => setDeleteState(null)}>
+              Cancelar
+            </Button>
+            <Button
+              variant="destructive"
+              onClick={async () => {
+                const target = pendingDelete
+                if (!target) return
+                if (target.type === "category") {
+                  await handleDeleteCategory(target.targetId)
+                } else {
+                  await handleDeleteSubcategory(target.targetId)
+                }
+                setDeleteState(null)
+              }}
+            >
+              Remover
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  )
+}
+
+interface CategoryItemProps {
+  category: TicketCategory
+  disabled?: boolean
+  onUpdate: (category: TicketCategory, next: { name: string; description: string }) => Promise<void>
+  onDelete: () => void
+  onCreateSubcategory: (categoryId: string, payload: { name: string }) => Promise<void>
+  onUpdateSubcategory: (subcategory: TicketSubcategory, name: string) => Promise<void>
+  onDeleteSubcategory: (subcategoryId: string) => void
+}
+
+function CategoryItem({
+  category,
+  disabled,
+  onUpdate,
+  onDelete,
+  onCreateSubcategory,
+  onUpdateSubcategory,
+  onDeleteSubcategory,
+}: CategoryItemProps) {
+  const [isEditing, setIsEditing] = useState(false)
+  const [name, setName] = useState(category.name)
+  const [description, setDescription] = useState(category.description ?? "")
+  const [subcategoryDraft, setSubcategoryDraft] = useState("")
+  const hasSubcategories = category.secondary.length > 0
+
+  async function handleSave() {
+    await onUpdate(category, { name, description })
+    setIsEditing(false)
+  }
+
+  return (
+    <div className="space-y-4 rounded-2xl border border-slate-200 bg-white p-5 shadow-sm">
+      <div className="flex flex-wrap items-start justify-between gap-3">
+        <div className="space-y-1">
+          {isEditing ? (
+            <div className="flex flex-col gap-2">
+              <Input value={name} onChange={(event) => setName(event.target.value)} disabled={disabled} />
+              <Textarea
+                value={description}
+                onChange={(event) => setDescription(event.target.value)}
+                rows={2}
+                placeholder="Descrição"
+                disabled={disabled}
+              />
+            </div>
+          ) : (
+            <>
+              <h4 className="text-base font-semibold text-neutral-900">{category.name}</h4>
+              {category.description ? (
+                <p className="text-sm text-neutral-600">{category.description}</p>
+              ) : null}
+            </>
+          )}
+        </div>
+        <div className="flex items-center gap-2">
+          {hasSubcategories ? (
+            <Badge variant="outline" className="rounded-full border-slate-200 px-3 py-1 text-xs text-neutral-600">
+              {category.secondary.length} subcategorias
+            </Badge>
+          ) : null}
+          {isEditing ? (
+            <div className="flex items-center gap-2">
+              <Button size="sm" onClick={handleSave} disabled={disabled}>
+                Salvar
+              </Button>
+              <Button size="sm" variant="outline" onClick={() => setIsEditing(false)}>
+                Cancelar
+              </Button>
+            </div>
+          ) : (
+            <div className="flex items-center gap-2">
+              <Button size="sm" variant="outline" onClick={() => setIsEditing(true)} disabled={disabled}>
+                Editar
+              </Button>
+              <Button size="sm" variant="destructive" onClick={onDelete} disabled={disabled}>
+                Remover
+              </Button>
+            </div>
+          )}
+        </div>
+      </div>
+      <div className="space-y-3">
+        <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Subcategorias</p>
+        <div className="space-y-2">
+          {category.secondary.length ? (
+            category.secondary.map((subcategory) => (
+              <SubcategoryItem
+                key={subcategory.id}
+                subcategory={subcategory}
+                disabled={disabled}
+                onUpdate={(value) => onUpdateSubcategory(subcategory, value)}
+                onDelete={() => onDeleteSubcategory(subcategory.id)}
+              />
+            ))
+          ) : (
+            <div className="rounded-lg border border-dashed border-slate-200 bg-slate-50/60 p-3 text-sm text-neutral-600">
+              Nenhuma subcategoria cadastrada.
+            </div>
+          )}
+        </div>
+        <div className="flex flex-col gap-2 rounded-lg border border-dashed border-slate-200 bg-white p-3">
+          <Label className="text-xs uppercase tracking-wide text-neutral-500">Nova subcategoria</Label>
+          <div className="flex flex-col gap-2 sm:flex-row">
+            <Input
+              value={subcategoryDraft}
+              onChange={(event) => setSubcategoryDraft(event.target.value)}
+              placeholder="Ex.: Configuração"
+              disabled={disabled}
+            />
+            <Button
+              size="sm"
+              className="sm:w-auto"
+              onClick={async () => {
+                if (!subcategoryDraft.trim()) return
+                await onCreateSubcategory(category.id, { name: subcategoryDraft })
+                setSubcategoryDraft("")
+              }}
+              disabled={disabled || subcategoryDraft.trim().length < 2}
+            >
+              Adicionar
+            </Button>
+          </div>
+        </div>
+      </div>
+    </div>
+  )
+}
+
+interface SubcategoryItemProps {
+  subcategory: TicketSubcategory
+  disabled?: boolean
+  onUpdate: (nextValue: string) => Promise<void>
+  onDelete: () => void
+}
+
+function SubcategoryItem({ subcategory, disabled, onUpdate, onDelete }: SubcategoryItemProps) {
+  const [isEditing, setIsEditing] = useState(false)
+  const [name, setName] = useState(subcategory.name)
+
+  async function handleSave() {
+    await onUpdate(name)
+    setIsEditing(false)
+  }
+
+  return (
+    <div className="flex flex-wrap items-center justify-between gap-2 rounded-lg border border-slate-200 bg-white px-3 py-2 shadow-sm">
+      {isEditing ? (
+        <Input value={name} onChange={(event) => setName(event.target.value)} disabled={disabled} className="max-w-sm" />
+      ) : (
+        <span className="text-sm font-medium text-neutral-800">{subcategory.name}</span>
+      )}
+      <div className="flex items-center gap-2">
+        {isEditing ? (
+          <>
+            <Button size="sm" onClick={handleSave} disabled={disabled}>
+              Salvar
+            </Button>
+            <Button size="sm" variant="outline" onClick={() => setIsEditing(false)}>
+              Cancelar
+            </Button>
+          </>
+        ) : (
+          <>
+            <Button size="sm" variant="outline" onClick={() => setIsEditing(true)} disabled={disabled}>
+              Renomear
+            </Button>
+            <Button size="sm" variant="destructive" onClick={onDelete} disabled={disabled}>
+              Remover
+            </Button>
+          </>
+        )}
+      </div>
+    </div>
+  )
+}
diff --git a/src/components/admin/fields/fields-manager.tsx b/web/src/components/admin/fields/fields-manager.tsx
similarity index 72%
rename from src/components/admin/fields/fields-manager.tsx
rename to web/src/components/admin/fields/fields-manager.tsx
index 611cd8e..8e4e280 100644
--- a/src/components/admin/fields/fields-manager.tsx
+++ b/web/src/components/admin/fields/fields-manager.tsx
@@ -4,7 +4,7 @@ import { useMemo, useState } from "react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
 import { IconAdjustments, IconForms, IconListDetails, IconTypography } from "@tabler/icons-react"
-import { ArrowDown, ArrowUp } from "lucide-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
 import { useAuth } from "@/lib/auth-client"
@@ -18,7 +18,6 @@ import { Checkbox } from "@/components/ui/checkbox"
 import { Badge } from "@/components/ui/badge"
 import { Skeleton } from "@/components/ui/skeleton"
 import { Dialog, DialogContent, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
 
 type FieldOption = { value: string; label: string }
 
@@ -31,8 +30,6 @@ type Field = {
   required: boolean
   options: FieldOption[]
   order: number
-  scope: string
-  companyId: string | null
 }
 
 const TYPE_LABELS: Record<Field["type"], string> = {
@@ -52,52 +49,6 @@ export function FieldsManager() {
     convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
   ) as Field[] | undefined
 
-  const templates = useQuery(
-    api.ticketFormTemplates.listActive,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; key: string; label: string }> | undefined
-
-  const companies = useQuery(
-    api.companies.list,
-    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
-  ) as Array<{ id: string; name: string; slug?: string }> | undefined
-
-  const scopeOptions = useMemo(
-    () => [
-      { value: "all", label: "Todos os formulários" },
-      ...((templates ?? []).map((tpl) => ({ value: tpl.key, label: tpl.label })) ?? []),
-    ],
-    [templates]
-  )
-
-  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
-    if (!companies) return []
-    return companies
-      .map((company) => ({
-        value: company.id,
-        label: company.name,
-        description: company.slug ?? undefined,
-        keywords: company.slug ? [company.slug] : [],
-      }))
-      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
-  }, [companies])
-
-  const companyLabelById = useMemo(() => {
-    const map = new Map<string, string>()
-    companyOptions.forEach((option) => map.set(option.value, option.label))
-    return map
-  }, [companyOptions])
-
-  const companyComboboxOptions = useMemo<SearchableComboboxOption[]>(() => {
-    return [{ value: "all", label: "Todas as empresas" }, ...companyOptions]
-  }, [companyOptions])
-
-  const templateLabelByKey = useMemo(() => {
-    const map = new Map<string, string>()
-    templates?.forEach((tpl) => map.set(tpl.key, tpl.label))
-    return map
-  }, [templates])
-
   const createField = useMutation(api.fields.create)
   const updateField = useMutation(api.fields.update)
   const removeField = useMutation(api.fields.remove)
@@ -108,13 +59,8 @@ export function FieldsManager() {
   const [type, setType] = useState<Field["type"]>("text")
   const [required, setRequired] = useState(false)
   const [options, setOptions] = useState<FieldOption[]>([])
-  const [scopeSelection, setScopeSelection] = useState<string>("all")
-  const [companySelection, setCompanySelection] = useState<string>("all")
   const [saving, setSaving] = useState(false)
   const [editingField, setEditingField] = useState<Field | null>(null)
-  const [editingScope, setEditingScope] = useState<string>("all")
-  const [editingCompanySelection, setEditingCompanySelection] = useState<string>("all")
-  const [isCreateDialogOpen, setIsCreateDialogOpen] = useState(false)
 
   const totals = useMemo(() => {
     if (!fields) return { total: 0, required: 0, select: 0 }
@@ -131,14 +77,6 @@ export function FieldsManager() {
     setType("text")
     setRequired(false)
     setOptions([])
-    setScopeSelection("all")
-    setCompanySelection("all")
-    setEditingCompanySelection("all")
-  }
-
-  const closeCreateDialog = () => {
-    setIsCreateDialogOpen(false)
-    resetForm()
   }
 
   const normalizeOptions = (source: FieldOption[]) =>
@@ -160,8 +98,6 @@ export function FieldsManager() {
       return
     }
     const preparedOptions = type === "select" ? normalizeOptions(options) : undefined
-    const scopeValue = scopeSelection === "all" ? undefined : scopeSelection
-    const companyIdValue = companySelection === "all" ? undefined : (companySelection as Id<"companies">)
     setSaving(true)
     toast.loading("Criando campo...", { id: "field" })
     try {
@@ -173,11 +109,9 @@ export function FieldsManager() {
         type,
         required,
         options: preparedOptions,
-        scope: scopeValue,
-        companyId: companyIdValue,
       })
       toast.success("Campo criado", { id: "field" })
-      closeCreateDialog()
+      resetForm()
     } catch (error) {
       console.error(error)
       toast.error("Não foi possível criar o campo", { id: "field" })
@@ -214,8 +148,6 @@ export function FieldsManager() {
     setType(field.type)
     setRequired(field.required)
     setOptions(field.options)
-    setEditingScope(field.scope ?? "all")
-    setEditingCompanySelection(field.companyId ?? "all")
   }
 
   const handleUpdate = async () => {
@@ -229,8 +161,6 @@ export function FieldsManager() {
       return
     }
     const preparedOptions = type === "select" ? normalizeOptions(options) : undefined
-    const scopeValue = editingScope === "all" ? undefined : editingScope
-    const companyIdValue = editingCompanySelection === "all" ? undefined : (editingCompanySelection as Id<"companies">)
     setSaving(true)
     toast.loading("Atualizando campo...", { id: "field-edit" })
     try {
@@ -243,8 +173,6 @@ export function FieldsManager() {
         type,
         required,
         options: preparedOptions,
-        scope: scopeValue,
-        companyId: companyIdValue,
       })
       toast.success("Campo atualizado", { id: "field-edit" })
       setEditingField(null)
@@ -343,136 +271,8 @@ export function FieldsManager() {
           </CardTitle>
           <CardDescription>Capture informações específicas do seu fluxo de atendimento.</CardDescription>
         </CardHeader>
-        <CardContent className="flex justify-between gap-4">
-          <p className="text-sm text-neutral-600">Abra o formulário avançado para definir escopo, empresa e opções.</p>
-          <Button
-            onClick={() => {
-              resetForm()
-              setIsCreateDialogOpen(true)
-            }}
-          >
-            Configurar campo
-          </Button>
-        </CardContent>
-      </Card>
-
-      <div className="space-y-4">
-        {fields === undefined ? (
-          <div className="space-y-4">
-            {Array.from({ length: 4 }).map((_, index) => (
-              <Skeleton key={index} className="h-28 rounded-2xl" />
-            ))}
-          </div>
-        ) : fields.length === 0 ? (
-          <Card className="border-dashed border-slate-300 bg-slate-50/80">
-            <CardHeader>
-              <CardTitle className="text-lg font-semibold text-neutral-900">Nenhum campo cadastrado</CardTitle>
-              <CardDescription className="text-neutral-600">
-                Crie campos personalizados para enriquecer os tickets com informações importantes.
-              </CardDescription>
-            </CardHeader>
-          </Card>
-        ) : (
-          fields.map((field, index) => {
-            const scopeLabel =
-              field.scope === "all"
-                ? "Todos os formulários"
-                : templateLabelByKey.get(field.scope) ?? `Formulário: ${field.scope}`
-            return (
-            <Card key={field.id} className="border-slate-200">
-              <CardHeader>
-                <div className="flex items-start justify-between gap-4">
-                  <div className="space-y-2">
-                    <div className="flex items-center gap-3">
-                      <CardTitle className="text-xl font-semibold text-neutral-900">{field.label}</CardTitle>
-                      <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
-                        {TYPE_LABELS[field.type]}
-                      </Badge>
-                      {field.required ? (
-                        <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
-                          obrigatório
-                        </Badge>
-                      ) : null}
-                    </div>
-                    <CardDescription className="text-neutral-600">Identificador: {field.key}</CardDescription>
-                    <div className="flex flex-wrap gap-2">
-                      <Badge variant="secondary" className="rounded-full bg-slate-100 px-2.5 py-0.5 text-xs font-semibold text-neutral-700">
-                        {scopeLabel}
-                      </Badge>
-                      <Badge variant="secondary" className="rounded-full bg-slate-100 px-2.5 py-0.5 text-xs font-semibold text-neutral-700">
-                        {field.companyId ? `Empresa: ${companyLabelById.get(field.companyId) ?? "Específica"}` : "Todas as empresas"}
-                      </Badge>
-                    </div>
-                    {field.description ? (
-                      <p className="text-sm text-neutral-600">{field.description}</p>
-                    ) : null}
-                  </div>
-                  <div className="flex flex-col items-end gap-2">
-                    <div className="flex gap-2">
-                      <Button variant="outline" size="sm" onClick={() => openEdit(field)}>
-                        Editar
-                      </Button>
-                      <Button variant="destructive" size="sm" onClick={() => handleRemove(field)}>
-                        Excluir
-                      </Button>
-                    </div>
-                    <div className="flex gap-1 pt-4">
-                      <Button
-                        type="button"
-                        size="icon"
-                        variant="ghost"
-                        className="size-8"
-                        disabled={index === 0}
-                        onClick={() => moveField(field, "up")}
-                      >
-                        <ArrowUp className="size-4" />
-                        <span className="sr-only">Subir</span>
-                      </Button>
-                      <Button
-                        type="button"
-                        size="icon"
-                        variant="ghost"
-                        className="size-8"
-                        disabled={index === fields.length - 1}
-                        onClick={() => moveField(field, "down")}
-                      >
-                        <ArrowDown className="size-4" />
-                        <span className="sr-only">Descer</span>
-                      </Button>
-                    </div>
-                  </div>
-                </div>
-              </CardHeader>
-              {field.type === "select" && field.options.length > 0 ? (
-                <CardContent>
-                  <p className="mb-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">Opções cadastradas</p>
-                  <div className="flex flex-wrap gap-2">
-                    {field.options.map((option) => (
-                      <Badge key={option.value} variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
-                        {option.label} ({option.value})
-                      </Badge>
-                    ))}
-                  </div>
-                </CardContent>
-              ) : null}
-            </Card>
-            )
-          })
-        )}
-      </div>
-
-      <Dialog open={isCreateDialogOpen} onOpenChange={(open) => {
-        if (!open) {
-          closeCreateDialog()
-        } else {
-          setIsCreateDialogOpen(true)
-        }
-      }}>
-        <DialogContent className="max-w-4xl">
-          <DialogHeader>
-            <DialogTitle>Novo campo personalizado</DialogTitle>
-          </DialogHeader>
-          <form onSubmit={handleCreate} className="grid gap-4 py-2 lg:grid-cols-[minmax(0,280px)_minmax(0,1fr)]">
+        <CardContent>
+          <form onSubmit={handleCreate} className="grid gap-4 lg:grid-cols-[minmax(0,280px)_minmax(0,1fr)]">
             <div className="space-y-3">
               <div className="space-y-2">
                 <Label htmlFor="field-label">Rótulo</Label>
@@ -505,40 +305,6 @@ export function FieldsManager() {
                   Campo obrigatório na abertura
                 </Label>
               </div>
-              <div className="space-y-2">
-                <Label>Aplicar em</Label>
-                <Select value={scopeSelection} onValueChange={setScopeSelection}>
-                  <SelectTrigger>
-                    <SelectValue placeholder="Todos os formulários" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    {scopeOptions.map((option) => (
-                      <SelectItem key={option.value} value={option.value}>
-                        {option.label}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <Label>Empresa (opcional)</Label>
-                <SearchableCombobox
-                  value={companySelection}
-                  onValueChange={(value) => setCompanySelection(value ?? "all")}
-                  options={companyComboboxOptions}
-                  placeholder="Todas as empresas"
-                  renderValue={(option) =>
-                    option ? (
-                      <span className="truncate">{option.label}</span>
-                    ) : (
-                      <span className="text-muted-foreground">Todas as empresas</span>
-                    )
-                  }
-                />
-                <p className="text-xs text-neutral-500">
-                  Sem seleção o campo aparecerá para todos os tickets.
-                </p>
-              </div>
             </div>
             <div className="space-y-4">
               <div className="space-y-2">
@@ -586,18 +352,104 @@ export function FieldsManager() {
                   )}
                 </div>
               ) : null}
-              <div className="flex justify-end gap-2">
-                <Button type="button" variant="outline" onClick={closeCreateDialog} disabled={saving}>
-                  Cancelar
-                </Button>
+              <div className="flex justify-end">
                 <Button type="submit" disabled={saving}>
-                  {saving ? "Salvando..." : "Criar campo"}
+                  Criar campo
                 </Button>
               </div>
             </div>
           </form>
-        </DialogContent>
-      </Dialog>
+        </CardContent>
+      </Card>
+
+      <div className="space-y-4">
+        {fields === undefined ? (
+          <div className="space-y-4">
+            {Array.from({ length: 4 }).map((_, index) => (
+              <Skeleton key={index} className="h-28 rounded-2xl" />
+            ))}
+          </div>
+        ) : fields.length === 0 ? (
+          <Card className="border-dashed border-slate-300 bg-slate-50/80">
+            <CardHeader>
+              <CardTitle className="text-lg font-semibold text-neutral-900">Nenhum campo cadastrado</CardTitle>
+              <CardDescription className="text-neutral-600">
+                Crie campos personalizados para enriquecer os tickets com informações importantes.
+              </CardDescription>
+            </CardHeader>
+          </Card>
+        ) : (
+          fields.map((field, index) => (
+            <Card key={field.id} className="border-slate-200">
+              <CardHeader>
+                <div className="flex items-start justify-between gap-4">
+                  <div className="space-y-2">
+                    <div className="flex items-center gap-3">
+                      <CardTitle className="text-xl font-semibold text-neutral-900">{field.label}</CardTitle>
+                      <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                        {TYPE_LABELS[field.type]}
+                      </Badge>
+                      {field.required ? (
+                        <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                          obrigatório
+                        </Badge>
+                      ) : null}
+                    </div>
+                    <CardDescription className="text-neutral-600">Identificador: {field.key}</CardDescription>
+                    {field.description ? (
+                      <p className="text-sm text-neutral-600">{field.description}</p>
+                    ) : null}
+                  </div>
+                  <div className="flex flex-col items-end gap-2">
+                    <div className="flex gap-2">
+                      <Button variant="outline" size="sm" onClick={() => openEdit(field)}>
+                        Editar
+                      </Button>
+                      <Button variant="destructive" size="sm" onClick={() => handleRemove(field)}>
+                        Excluir
+                      </Button>
+                    </div>
+                    <div className="flex gap-2 text-xs text-neutral-500">
+                      <Button
+                        type="button"
+                        size="sm"
+                        variant="ghost"
+                        className="px-2"
+                        disabled={index === 0}
+                        onClick={() => moveField(field, "up")}
+                      >
+                        Subir
+                      </Button>
+                      <Button
+                        type="button"
+                        size="sm"
+                        variant="ghost"
+                        className="px-2"
+                        disabled={index === fields.length - 1}
+                        onClick={() => moveField(field, "down")}
+                      >
+                        Descer
+                      </Button>
+                    </div>
+                  </div>
+                </div>
+              </CardHeader>
+              {field.type === "select" && field.options.length > 0 ? (
+                <CardContent>
+                  <p className="mb-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">Opções cadastradas</p>
+                  <div className="flex flex-wrap gap-2">
+                    {field.options.map((option) => (
+                      <Badge key={option.value} variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                        {option.label} ({option.value})
+                      </Badge>
+                    ))}
+                  </div>
+                </CardContent>
+              ) : null}
+            </Card>
+          ))
+        )}
+      </div>
 
       <Dialog open={Boolean(editingField)} onOpenChange={(value) => (!value ? setEditingField(null) : null)}>
         <DialogContent className="max-w-3xl">
@@ -636,40 +488,6 @@ export function FieldsManager() {
                   Campo obrigatório na abertura
                 </Label>
               </div>
-              <div className="space-y-2">
-                <Label>Aplicar em</Label>
-                <Select value={editingScope} onValueChange={setEditingScope}>
-                  <SelectTrigger>
-                    <SelectValue placeholder="Todos os formulários" />
-                  </SelectTrigger>
-                  <SelectContent>
-                    {scopeOptions.map((option) => (
-                      <SelectItem key={option.value} value={option.value}>
-                        {option.label}
-                      </SelectItem>
-                    ))}
-                  </SelectContent>
-                </Select>
-              </div>
-              <div className="space-y-2">
-                <Label>Empresa (opcional)</Label>
-                <SearchableCombobox
-                  value={editingCompanySelection}
-                  onValueChange={(value) => setEditingCompanySelection(value ?? "all")}
-                  options={companyComboboxOptions}
-                  placeholder="Todas as empresas"
-                  renderValue={(option) =>
-                    option ? (
-                      <span className="truncate">{option.label}</span>
-                    ) : (
-                      <span className="text-muted-foreground">Todas as empresas</span>
-                    )
-                  }
-                />
-                <p className="text-xs text-neutral-500">
-                  Defina uma empresa para restringir este campo apenas aos tickets dela.
-                </p>
-              </div>
             </div>
             <div className="space-y-4">
               <div className="space-y-2">
diff --git a/src/components/admin/queues/queues-manager.tsx b/web/src/components/admin/queues/queues-manager.tsx
similarity index 94%
rename from src/components/admin/queues/queues-manager.tsx
rename to web/src/components/admin/queues/queues-manager.tsx
index 05777c3..de766ac 100644
--- a/src/components/admin/queues/queues-manager.tsx
+++ b/web/src/components/admin/queues/queues-manager.tsx
@@ -4,6 +4,7 @@ import { useMemo, useState } from "react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
 import { IconInbox, IconHierarchy2, IconLink, IconPlus } from "@tabler/icons-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
 import { useAuth } from "@/lib/auth-client"
@@ -16,7 +17,6 @@ import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@
 import { Badge } from "@/components/ui/badge"
 import { Skeleton } from "@/components/ui/skeleton"
 import { Dialog, DialogContent, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
-import { useDefaultQueues } from "@/hooks/use-default-queues"
 
 type Queue = {
   id: string
@@ -33,9 +33,6 @@ type TeamOption = {
 export function QueuesManager() {
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
-  useDefaultQueues(tenantId)
-
-  const NO_TEAM_VALUE = "__none__"
 
   const queues = useQuery(
     api.queues.list,
@@ -205,15 +202,12 @@ export function QueuesManager() {
             </div>
             <div className="space-y-2">
               <Label>Time responsável</Label>
-              <Select
-                value={teamId ?? NO_TEAM_VALUE}
-                onValueChange={(value) => setTeamId(value === NO_TEAM_VALUE ? undefined : value)}
-              >
+              <Select value={teamId ?? ""} onValueChange={(value) => setTeamId(value || undefined)}>
                 <SelectTrigger>
                   <SelectValue placeholder="Selecione um time" />
                 </SelectTrigger>
                 <SelectContent>
-                  <SelectItem value={NO_TEAM_VALUE}>Sem time</SelectItem>
+                  <SelectItem value="">Sem time</SelectItem>
                   {teams?.map((team) => (
                     <SelectItem key={team.id} value={team.id}>
                       {team.name}
@@ -298,15 +292,12 @@ export function QueuesManager() {
             </div>
             <div className="space-y-2">
               <Label>Time responsável</Label>
-              <Select
-                value={teamId ?? NO_TEAM_VALUE}
-                onValueChange={(value) => setTeamId(value === NO_TEAM_VALUE ? undefined : value)}
-              >
+              <Select value={teamId ?? ""} onValueChange={(value) => setTeamId(value || undefined)}>
                 <SelectTrigger>
                   <SelectValue placeholder="Selecione um time" />
                 </SelectTrigger>
                 <SelectContent>
-                  <SelectItem value={NO_TEAM_VALUE}>Sem time</SelectItem>
+                  <SelectItem value="">Sem time</SelectItem>
                   {teams?.map((team) => (
                     <SelectItem key={team.id} value={team.id}>
                       {team.name}
diff --git a/web/src/components/admin/slas/slas-manager.tsx b/web/src/components/admin/slas/slas-manager.tsx
new file mode 100644
index 0000000..17664e9
--- /dev/null
+++ b/web/src/components/admin/slas/slas-manager.tsx
@@ -0,0 +1,390 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { useMutation, useQuery } from "convex/react"
+import { toast } from "sonner"
+import { IconAlarm, IconBolt, IconTargetArrow } from "@tabler/icons-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { Button } from "@/components/ui/button"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import { Skeleton } from "@/components/ui/skeleton"
+import { Dialog, DialogContent, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
+
+type SlaPolicy = {
+  id: string
+  name: string
+  description: string
+  timeToFirstResponse: number | null
+  timeToResolution: number | null
+}
+
+function formatMinutes(value: number | null) {
+  if (value === null) return "—"
+  if (value < 60) return `${Math.round(value)} min`
+  const hours = Math.floor(value / 60)
+  const minutes = Math.round(value % 60)
+  if (minutes === 0) return `${hours}h`
+  return `${hours}h ${minutes}min`
+}
+
+export function SlasManager() {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  const slas = useQuery(
+    api.slas.list,
+    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  ) as SlaPolicy[] | undefined
+
+  const createSla = useMutation(api.slas.create)
+  const updateSla = useMutation(api.slas.update)
+  const removeSla = useMutation(api.slas.remove)
+
+  const [name, setName] = useState("")
+  const [description, setDescription] = useState("")
+  const [firstResponse, setFirstResponse] = useState<string>("")
+  const [resolution, setResolution] = useState<string>("")
+  const [saving, setSaving] = useState(false)
+  const [editingSla, setEditingSla] = useState<SlaPolicy | null>(null)
+
+  const { bestFirstResponse, bestResolution } = useMemo(() => {
+    if (!slas) return { bestFirstResponse: null, bestResolution: null }
+
+    const response = slas.reduce<number | null>((acc, sla) => {
+      if (sla.timeToFirstResponse === null) return acc
+      return acc === null ? sla.timeToFirstResponse : Math.min(acc, sla.timeToFirstResponse)
+    }, null)
+
+    const resolution = slas.reduce<number | null>((acc, sla) => {
+      if (sla.timeToResolution === null) return acc
+      return acc === null ? sla.timeToResolution : Math.min(acc, sla.timeToResolution)
+    }, null)
+
+    return { bestFirstResponse: response, bestResolution: resolution }
+  }, [slas])
+
+  const resetForm = () => {
+    setName("")
+    setDescription("")
+    setFirstResponse("")
+    setResolution("")
+  }
+
+  const parseNumber = (value: string) => {
+    const parsed = Number(value)
+    return Number.isFinite(parsed) && parsed > 0 ? parsed : undefined
+  }
+
+  const handleCreate = async (event: React.FormEvent<HTMLFormElement>) => {
+    event.preventDefault()
+    if (!name.trim()) {
+      toast.error("Informe um nome para a política")
+      return
+    }
+    if (!convexUserId) {
+      toast.error("Sessão não sincronizada com o Convex")
+      return
+    }
+    setSaving(true)
+    toast.loading("Criando SLA...", { id: "sla" })
+    try {
+      await createSla({
+        tenantId,
+        actorId: convexUserId as Id<"users">,
+        name: name.trim(),
+        description: description.trim() || undefined,
+        timeToFirstResponse: parseNumber(firstResponse),
+        timeToResolution: parseNumber(resolution),
+      })
+      toast.success("Política criada", { id: "sla" })
+      resetForm()
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível criar a política", { id: "sla" })
+    } finally {
+      setSaving(false)
+    }
+  }
+
+  const openEdit = (policy: SlaPolicy) => {
+    setEditingSla(policy)
+    setName(policy.name)
+    setDescription(policy.description)
+    setFirstResponse(policy.timeToFirstResponse ? String(policy.timeToFirstResponse) : "")
+    setResolution(policy.timeToResolution ? String(policy.timeToResolution) : "")
+  }
+
+  const handleUpdate = async () => {
+    if (!editingSla) return
+    if (!name.trim()) {
+      toast.error("Informe um nome para a política")
+      return
+    }
+    if (!convexUserId) {
+      toast.error("Sessão não sincronizada com o Convex")
+      return
+    }
+    setSaving(true)
+    toast.loading("Salvando alterações...", { id: "sla-edit" })
+    try {
+      await updateSla({
+        tenantId,
+        policyId: editingSla.id as Id<"slaPolicies">,
+        actorId: convexUserId as Id<"users">,
+        name: name.trim(),
+        description: description.trim() || undefined,
+        timeToFirstResponse: parseNumber(firstResponse),
+        timeToResolution: parseNumber(resolution),
+      })
+      toast.success("Política atualizada", { id: "sla-edit" })
+      setEditingSla(null)
+      resetForm()
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível atualizar a política", { id: "sla-edit" })
+    } finally {
+      setSaving(false)
+    }
+  }
+
+  const handleRemove = async (policy: SlaPolicy) => {
+    const confirmed = window.confirm(`Excluir a política ${policy.name}?`)
+    if (!confirmed) return
+    if (!convexUserId) {
+      toast.error("Sessão não sincronizada com o Convex")
+      return
+    }
+    toast.loading("Removendo política...", { id: `sla-remove-${policy.id}` })
+    try {
+      await removeSla({
+        tenantId,
+        policyId: policy.id as Id<"slaPolicies">,
+        actorId: convexUserId as Id<"users">,
+      })
+      toast.success("Política removida", { id: `sla-remove-${policy.id}` })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível remover a política", { id: `sla-remove-${policy.id}` })
+    }
+  }
+
+  return (
+    <div className="space-y-8">
+      <div className="grid gap-4 md:grid-cols-3">
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-sm font-semibold uppercase tracking-wide text-neutral-600">
+              <IconTargetArrow className="size-4" /> Políticas criadas
+            </CardTitle>
+            <CardDescription>Regras aplicadas às filas e tickets.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-3xl font-semibold text-neutral-900">
+            {slas ? slas.length : <Skeleton className="h-8 w-16" />}
+          </CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-sm font-semibold uppercase tracking-wide text-neutral-600">
+              <IconAlarm className="size-4" /> Resposta (média)
+            </CardTitle>
+            <CardDescription>Tempo mínimo para primeira resposta.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-xl font-semibold text-neutral-900">
+            {slas ? formatMinutes(bestFirstResponse ?? null) : <Skeleton className="h-8 w-24" />}
+          </CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-sm font-semibold uppercase tracking-wide text-neutral-600">
+              <IconBolt className="size-4" /> Resolução (média)
+            </CardTitle>
+            <CardDescription>Alvo para encerrar chamados.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-xl font-semibold text-neutral-900">
+            {slas ? formatMinutes(bestResolution ?? null) : <Skeleton className="h-8 w-24" />}
+          </CardContent>
+        </Card>
+      </div>
+
+      <Card className="border-slate-200">
+        <CardHeader>
+          <CardTitle className="text-lg font-semibold text-neutral-900">Nova política de SLA</CardTitle>
+          <CardDescription>Defina metas de resposta e resolução para garantir previsibilidade no atendimento.</CardDescription>
+        </CardHeader>
+        <CardContent>
+          <form onSubmit={handleCreate} className="grid gap-4 md:grid-cols-[minmax(0,320px)_minmax(0,1fr)]">
+            <div className="space-y-3">
+              <div className="space-y-2">
+                <Label htmlFor="sla-name">Nome da política</Label>
+                <Input
+                  id="sla-name"
+                  placeholder="Ex.: Resposta prioritária"
+                  value={name}
+                  onChange={(event) => setName(event.target.value)}
+                  required
+                />
+              </div>
+              <div className="space-y-2">
+                <Label htmlFor="sla-first-response">Primeira resposta (minutos)</Label>
+                <Input
+                  id="sla-first-response"
+                  type="number"
+                  min={1}
+                  value={firstResponse}
+                  onChange={(event) => setFirstResponse(event.target.value)}
+                  placeholder="Opcional"
+                />
+              </div>
+              <div className="space-y-2">
+                <Label htmlFor="sla-resolution">Resolução (minutos)</Label>
+                <Input
+                  id="sla-resolution"
+                  type="number"
+                  min={1}
+                  value={resolution}
+                  onChange={(event) => setResolution(event.target.value)}
+                  placeholder="Opcional"
+                />
+              </div>
+            </div>
+            <div className="space-y-4">
+              <div className="space-y-2">
+                <Label htmlFor="sla-description">Descrição</Label>
+                <textarea
+                  id="sla-description"
+                  className="min-h-[120px] w-full rounded-lg border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-700 shadow-sm focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-900/10"
+                  placeholder="Como esta política será aplicada"
+                  value={description}
+                  onChange={(event) => setDescription(event.target.value)}
+                />
+              </div>
+              <div className="flex justify-end">
+                <Button type="submit" disabled={saving}>
+                  Criar política
+                </Button>
+              </div>
+            </div>
+          </form>
+        </CardContent>
+      </Card>
+
+      <div className="space-y-4">
+        {slas === undefined ? (
+          <div className="space-y-4">
+            {Array.from({ length: 3 }).map((_, index) => (
+              <Skeleton key={index} className="h-32 rounded-2xl" />
+            ))}
+          </div>
+        ) : slas.length === 0 ? (
+          <Card className="border-dashed border-slate-300 bg-slate-50/80">
+            <CardHeader>
+              <CardTitle className="text-lg font-semibold text-neutral-900">Nenhuma política cadastrada</CardTitle>
+              <CardDescription className="text-neutral-600">
+                Crie SLAs para monitorar o tempo de resposta e resolução dos seus chamados.
+              </CardDescription>
+            </CardHeader>
+          </Card>
+        ) : (
+          slas.map((policy) => (
+            <Card key={policy.id} className="border-slate-200">
+              <CardHeader>
+                <div className="flex items-start justify-between gap-4">
+                  <div className="space-y-2">
+                    <CardTitle className="text-xl font-semibold text-neutral-900">{policy.name}</CardTitle>
+                    {policy.description ? (
+                      <CardDescription className="text-neutral-600">{policy.description}</CardDescription>
+                    ) : null}
+                  </div>
+                  <div className="flex gap-2">
+                    <Button variant="outline" size="sm" onClick={() => openEdit(policy)}>
+                      Editar
+                    </Button>
+                    <Button variant="destructive" size="sm" onClick={() => handleRemove(policy)}>
+                      Excluir
+                    </Button>
+                  </div>
+                </div>
+              </CardHeader>
+              <CardContent>
+                <dl className="grid gap-4 md:grid-cols-2">
+                  <div>
+                    <dt className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Primeira resposta</dt>
+                    <dd className="text-lg font-semibold text-neutral-900">{formatMinutes(policy.timeToFirstResponse)}</dd>
+                  </div>
+                  <div>
+                    <dt className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Resolução</dt>
+                    <dd className="text-lg font-semibold text-neutral-900">{formatMinutes(policy.timeToResolution)}</dd>
+                  </div>
+                </dl>
+              </CardContent>
+            </Card>
+          ))
+        )}
+      </div>
+
+      <Dialog open={Boolean(editingSla)} onOpenChange={(value) => (!value ? setEditingSla(null) : null)}>
+        <DialogContent className="max-w-2xl">
+          <DialogHeader>
+            <DialogTitle>Editar política de SLA</DialogTitle>
+          </DialogHeader>
+          <div className="space-y-4 py-2">
+            <div className="space-y-2">
+              <Label htmlFor="edit-sla-name">Nome</Label>
+              <Input
+                id="edit-sla-name"
+                value={name}
+                onChange={(event) => setName(event.target.value)}
+                autoFocus
+              />
+            </div>
+            <div className="grid gap-4 md:grid-cols-2">
+              <div className="space-y-2">
+                <Label htmlFor="edit-sla-first">Primeira resposta (minutos)</Label>
+                <Input
+                  id="edit-sla-first"
+                  type="number"
+                  min={1}
+                  value={firstResponse}
+                  onChange={(event) => setFirstResponse(event.target.value)}
+                />
+              </div>
+              <div className="space-y-2">
+                <Label htmlFor="edit-sla-resolution">Resolução (minutos)</Label>
+                <Input
+                  id="edit-sla-resolution"
+                  type="number"
+                  min={1}
+                  value={resolution}
+                  onChange={(event) => setResolution(event.target.value)}
+                />
+              </div>
+            </div>
+            <div className="space-y-2">
+              <Label htmlFor="edit-sla-description">Descrição</Label>
+              <textarea
+                id="edit-sla-description"
+                className="min-h-[120px] w-full rounded-lg border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-700 shadow-sm focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-neutral-900/10"
+                value={description}
+                onChange={(event) => setDescription(event.target.value)}
+              />
+            </div>
+          </div>
+          <DialogFooter className="gap-2">
+            <Button variant="outline" onClick={() => setEditingSla(null)}>
+              Cancelar
+            </Button>
+            <Button onClick={handleUpdate} disabled={saving}>
+              Salvar alterações
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  )
+}
diff --git a/src/components/admin/teams/teams-manager.tsx b/web/src/components/admin/teams/teams-manager.tsx
similarity index 99%
rename from src/components/admin/teams/teams-manager.tsx
rename to web/src/components/admin/teams/teams-manager.tsx
index b554ac0..1038f78 100644
--- a/src/components/admin/teams/teams-manager.tsx
+++ b/web/src/components/admin/teams/teams-manager.tsx
@@ -4,6 +4,7 @@ import { useMemo, useState } from "react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
 import { IconUsersGroup, IconCalendarClock, IconSettings, IconUserPlus } from "@tabler/icons-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
diff --git a/web/src/components/app-shell.tsx b/web/src/components/app-shell.tsx
new file mode 100644
index 0000000..cb69bb4
--- /dev/null
+++ b/web/src/components/app-shell.tsx
@@ -0,0 +1,23 @@
+import type { ReactNode } from "react"
+
+import { AppSidebar } from "@/components/app-sidebar"
+import { SidebarInset, SidebarProvider } from "@/components/ui/sidebar"
+
+interface AppShellProps {
+  header: ReactNode
+  children: ReactNode
+}
+
+export function AppShell({ header, children }: AppShellProps) {
+  return (
+    <SidebarProvider>
+      <AppSidebar />
+      <SidebarInset>
+        {header}
+        <main className="flex flex-1 flex-col gap-8 bg-gradient-to-br from-background via-background to-primary/10 pb-12 pt-6">
+          {children}
+        </main>
+      </SidebarInset>
+    </SidebarProvider>
+  )
+}
diff --git a/web/src/components/app-sidebar.tsx b/web/src/components/app-sidebar.tsx
new file mode 100644
index 0000000..01f2ec5
--- /dev/null
+++ b/web/src/components/app-sidebar.tsx
@@ -0,0 +1,158 @@
+"use client"
+
+import * as React from "react"
+import {
+  LayoutDashboard,
+  LifeBuoy,
+  Ticket,
+  PlayCircle,
+  BookOpen,
+  BarChart3,
+  Gauge,
+  PanelsTopLeft,
+  Users,
+  Waypoints,
+  Timer,
+  Plug,
+  Layers3,
+  UserPlus,
+  Settings,
+} from "lucide-react"
+import { usePathname } from "next/navigation"
+
+import { SearchForm } from "@/components/search-form"
+import { VersionSwitcher } from "@/components/version-switcher"
+import {
+  Sidebar,
+  SidebarContent,
+  SidebarGroup,
+  SidebarGroupContent,
+  SidebarGroupLabel,
+  SidebarHeader,
+  SidebarMenu,
+  SidebarMenuButton,
+  SidebarMenuItem,
+  SidebarRail,
+} from "@/components/ui/sidebar"
+import { useAuth } from "@/lib/auth-client"
+
+import type { LucideIcon } from "lucide-react"
+
+type NavRoleRequirement = "staff" | "admin" | "customer"
+
+type NavigationItem = {
+  title: string
+  url: string
+  icon: LucideIcon
+  requiredRole?: NavRoleRequirement
+}
+
+type NavigationGroup = {
+  title: string
+  requiredRole?: NavRoleRequirement
+  items: NavigationItem[]
+}
+
+const navigation: { versions: string[]; navMain: NavigationGroup[] } = {
+  versions: ["0.0.1"],
+  navMain: [
+    {
+      title: "Operação",
+      items: [
+        { title: "Dashboard", url: "/dashboard", icon: LayoutDashboard, requiredRole: "staff" },
+        { title: "Tickets", url: "/tickets", icon: Ticket, requiredRole: "staff" },
+        { title: "Visualizações", url: "/views", icon: PanelsTopLeft, requiredRole: "staff" },
+        { title: "Modo Play", url: "/play", icon: PlayCircle, requiredRole: "staff" },
+        { title: "Base de conhecimento", url: "/knowledge", icon: BookOpen, requiredRole: "staff" },
+      ],
+    },
+    {
+      title: "Relatórios",
+      requiredRole: "staff",
+      items: [
+        { title: "SLA e produtividade", url: "/reports/sla", icon: Gauge, requiredRole: "staff" },
+        { title: "Qualidade (CSAT)", url: "/reports/csat", icon: LifeBuoy, requiredRole: "staff" },
+        { title: "Backlog", url: "/reports/backlog", icon: BarChart3, requiredRole: "staff" },
+      ],
+    },
+    {
+      title: "Administração",
+      requiredRole: "admin",
+      items: [
+        { title: "Convites e acessos", url: "/admin", icon: UserPlus, requiredRole: "admin" },
+        { title: "Canais & roteamento", url: "/admin/channels", icon: Waypoints, requiredRole: "admin" },
+        { title: "Times & papéis", url: "/admin/teams", icon: Users, requiredRole: "admin" },
+        { title: "Campos personalizados", url: "/admin/fields", icon: Layers3, requiredRole: "admin" },
+        { title: "SLAs", url: "/admin/slas", icon: Timer, requiredRole: "admin" },
+        { title: "Integrações", url: "/admin/integrations", icon: Plug, requiredRole: "admin" },
+      ],
+    },
+    {
+      title: "Conta",
+      requiredRole: "staff",
+      items: [{ title: "Configurações", url: "/settings", icon: Settings, requiredRole: "staff" }],
+    },
+  ],
+}
+
+export function AppSidebar({ ...props }: React.ComponentProps<typeof Sidebar>) {
+  const pathname = usePathname()
+  const { isAdmin, isStaff, isCustomer } = useAuth()
+
+  function isActive(url: string) {
+    if (!pathname) return false
+    if (url === "/dashboard" && pathname === "/") {
+      return true
+    }
+    return pathname === url || pathname.startsWith(`${url}/`)
+  }
+
+  function canAccess(requiredRole?: NavRoleRequirement) {
+    if (!requiredRole) return true
+    if (requiredRole === "admin") return isAdmin
+    if (requiredRole === "staff") return isStaff
+    if (requiredRole === "customer") return isCustomer
+    return false
+  }
+
+  return (
+    <Sidebar {...props}>
+      <SidebarHeader className="gap-3">
+        <VersionSwitcher
+          label="Sistema de chamados"
+          versions={[...navigation.versions]}
+          defaultVersion={navigation.versions[0]}
+        />
+        <SearchForm placeholder="Buscar tickets, macros ou artigos" />
+      </SidebarHeader>
+      <SidebarContent>
+        {navigation.navMain.map((group) => {
+          if (!canAccess(group.requiredRole)) return null
+          const visibleItems = group.items.filter((item) => canAccess(item.requiredRole))
+          if (visibleItems.length === 0) return null
+          return (
+            <SidebarGroup key={group.title}>
+              <SidebarGroupLabel>{group.title}</SidebarGroupLabel>
+              <SidebarGroupContent>
+                <SidebarMenu>
+                  {visibleItems.map((item) => (
+                    <SidebarMenuItem key={item.title}>
+                      <SidebarMenuButton asChild isActive={isActive(item.url)}>
+                        <a href={item.url} className="gap-2">
+                          <item.icon className="size-4" />
+                          <span>{item.title}</span>
+                        </a>
+                      </SidebarMenuButton>
+                    </SidebarMenuItem>
+                  ))}
+                </SidebarMenu>
+              </SidebarGroupContent>
+            </SidebarGroup>
+          )
+        })}
+      </SidebarContent>
+      <SidebarRail />
+    </Sidebar>
+  )
+}
+
diff --git a/web/src/components/background-paper-shaders-wrapper.tsx b/web/src/components/background-paper-shaders-wrapper.tsx
new file mode 100644
index 0000000..44af19f
--- /dev/null
+++ b/web/src/components/background-paper-shaders-wrapper.tsx
@@ -0,0 +1,19 @@
+"use client"
+
+import { MeshGradient } from "@paper-design/shaders-react"
+
+export default function BackgroundPaperShadersWrapper() {
+  const speed = 1.0
+
+  return (
+    <div className="w-full h-full bg-black relative overflow-hidden">
+      <MeshGradient
+        className="w-full h-full absolute inset-0"
+        colors={["#000000", "#1a1a1a", "#333333", "#ffffff"]}
+        speed={speed * 0.5}
+        wireframe="true"
+      />
+
+    </div>
+  )
+}
diff --git a/src/components/background-paper-shaders.tsx b/web/src/components/background-paper-shaders.tsx
similarity index 87%
rename from src/components/background-paper-shaders.tsx
rename to web/src/components/background-paper-shaders.tsx
index 2b91e27..56fa1d3 100644
--- a/src/components/background-paper-shaders.tsx
+++ b/web/src/components/background-paper-shaders.tsx
@@ -103,16 +103,7 @@ export function EnergyRing({
   useFrame((state) => {
     if (mesh.current) {
       mesh.current.rotation.z = state.clock.elapsedTime
-      const material = mesh.current.material
-      if (Array.isArray(material)) {
-        material.forEach((mat) => {
-          if ("opacity" in mat) {
-            mat.opacity = 0.5 + Math.sin(state.clock.elapsedTime * 3) * 0.3
-          }
-        })
-      } else if (material && "opacity" in material) {
-        material.opacity = 0.5 + Math.sin(state.clock.elapsedTime * 3) * 0.3
-      }
+      mesh.current.material.opacity = 0.5 + Math.sin(state.clock.elapsedTime * 3) * 0.3
     }
   })
 
diff --git a/web/src/components/chart-area-interactive.tsx b/web/src/components/chart-area-interactive.tsx
new file mode 100644
index 0000000..fbe2c06
--- /dev/null
+++ b/web/src/components/chart-area-interactive.tsx
@@ -0,0 +1,224 @@
+"use client"
+
+import * as React from "react"
+import { Area, AreaChart, CartesianGrid, XAxis } from "recharts"
+
+import { useQuery } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { useIsMobile } from "@/hooks/use-mobile"
+import {
+  Card,
+  CardAction,
+  CardContent,
+  CardDescription,
+  CardHeader,
+  CardTitle,
+} from "@/components/ui/card"
+import {
+  ChartConfig,
+  ChartContainer,
+  ChartTooltip,
+  ChartTooltipContent,
+} from "@/components/ui/chart"
+import { Skeleton } from "@/components/ui/skeleton"
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select"
+import {
+  ToggleGroup,
+  ToggleGroupItem,
+} from "@/components/ui/toggle-group"
+
+export const description = "Distribuição semanal de tickets por canal"
+
+export function ChartAreaInteractive() {
+  const isMobile = useIsMobile()
+  const [timeRange, setTimeRange] = React.useState("7d")
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  React.useEffect(() => {
+    if (isMobile) {
+      setTimeRange("7d")
+    }
+  }, [isMobile])
+
+  const report = useQuery(
+    api.reports.ticketsByChannel,
+    convexUserId
+      ? ({ tenantId, viewerId: convexUserId as Id<"users">, range: timeRange })
+      : "skip"
+  )
+
+  const channels = React.useMemo(() => report?.channels ?? [], [report])
+
+  const palette = React.useMemo(
+    () => [
+      "var(--chart-1)",
+      "var(--chart-2)",
+      "var(--chart-3)",
+      "var(--chart-4)",
+      "var(--chart-5)",
+    ],
+    []
+  )
+
+  const chartConfig = React.useMemo(() => {
+    const entries = channels.map((channel, index) => [
+      channel,
+      {
+        label: channel
+          .toLowerCase()
+          .replace(/_/g, " ")
+          .replace(/\b\w/g, (letter) => letter.toUpperCase()),
+        color: palette[index % palette.length],
+      },
+    ])
+    return Object.fromEntries(entries) as ChartConfig
+  }, [channels, palette])
+
+  const chartData = React.useMemo(() => {
+    if (!report?.points) return []
+    return report.points.map((point) => {
+      const entry: Record<string, number | string> = { date: point.date }
+      for (const channel of channels) {
+        entry[channel] = point.values[channel] ?? 0
+      }
+      return entry
+    })
+  }, [channels, report])
+
+  return (
+    <Card className="@container/card">
+      <CardHeader>
+        <CardTitle>Entrada de tickets por canal</CardTitle>
+        <CardDescription>
+          <span className="hidden @[540px]/card:block">
+            Distribuição dos canais nos últimos {timeRange.replace("d", " dias")}
+          </span>
+          <span className="@[540px]/card:hidden">Período: {timeRange}</span>
+        </CardDescription>
+        <CardAction>
+          <ToggleGroup
+            type="single"
+            value={timeRange}
+            onValueChange={setTimeRange}
+            variant="outline"
+            className="hidden *:data-[slot=toggle-group-item]:!px-4 @[767px]/card:flex"
+          >
+            <ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
+            <ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
+            <ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
+          </ToggleGroup>
+          <Select value={timeRange} onValueChange={setTimeRange}>
+            <SelectTrigger
+              className="flex w-40 **:data-[slot=select-value]:block **:data-[slot=select-value]:truncate @[767px]/card:hidden"
+              size="sm"
+              aria-label="Selecionar período"
+            >
+              <SelectValue placeholder="Selecionar período" />
+            </SelectTrigger>
+            <SelectContent className="rounded-xl">
+              <SelectItem value="90d" className="rounded-lg">
+                Últimos 90 dias
+              </SelectItem>
+              <SelectItem value="30d" className="rounded-lg">
+                Últimos 30 dias
+              </SelectItem>
+              <SelectItem value="7d" className="rounded-lg">
+                Últimos 7 dias
+              </SelectItem>
+            </SelectContent>
+          </Select>
+        </CardAction>
+      </CardHeader>
+      <CardContent className="px-2 pt-4 sm:px-6 sm:pt-6">
+        {report === undefined ? (
+          <div className="flex h-[250px] items-center justify-center">
+            <Skeleton className="h-24 w-full" />
+          </div>
+        ) : chartData.length === 0 || channels.length === 0 ? (
+          <div className="flex h-[250px] items-center justify-center rounded-xl border border-dashed border-border/60 text-sm text-muted-foreground">
+            Sem dados suficientes no período selecionado.
+          </div>
+        ) : (
+          <ChartContainer
+            config={chartConfig}
+            className="aspect-auto h-[250px] w-full"
+          >
+            <AreaChart data={chartData}>
+              <defs>
+                {channels.map((channel) => (
+                  <linearGradient key={channel} id={`fill-${channel}`} x1="0" y1="0" x2="0" y2="1">
+                    <stop
+                      offset="5%"
+                      stopColor={chartConfig[channel]?.color ?? "var(--chart-1)"}
+                      stopOpacity={0.85}
+                    />
+                    <stop
+                      offset="95%"
+                      stopColor={chartConfig[channel]?.color ?? "var(--chart-1)"}
+                      stopOpacity={0.1}
+                    />
+                  </linearGradient>
+                ))}
+              </defs>
+              <CartesianGrid vertical={false} />
+              <XAxis
+                dataKey="date"
+                tickLine={false}
+                axisLine={false}
+                tickMargin={8}
+                minTickGap={32}
+                tickFormatter={(value) => {
+                  const date = new Date(value)
+                  return date.toLocaleDateString("pt-BR", {
+                    month: "short",
+                    day: "2-digit",
+                  })
+                }}
+              />
+              <ChartTooltip
+                cursor={false}
+                content={
+                  <ChartTooltipContent
+                    labelFormatter={(value) =>
+                      new Date(value).toLocaleDateString("pt-BR", {
+                        day: "2-digit",
+                        month: "long",
+                      })
+                    }
+                    indicator="dot"
+                  />
+                }
+              />
+              {channels
+                .slice()
+                .reverse()
+                .map((channel) => (
+                  <Area
+                    key={channel}
+                    dataKey={channel}
+                    type="natural"
+                    fill={`url(#fill-${channel})`}
+                    stroke={chartConfig[channel]?.color ?? "var(--chart-1)"}
+                    strokeWidth={2}
+                    stackId="a"
+                    name={chartConfig[channel]?.label ?? channel}
+                  />
+                ))}
+            </AreaChart>
+          </ChartContainer>
+        )}
+      </CardContent>
+    </Card>
+  )
+}
diff --git a/src/components/data-table.tsx b/web/src/components/data-table.tsx
similarity index 82%
rename from src/components/data-table.tsx
rename to web/src/components/data-table.tsx
index 58ba5eb..20cc2ab 100644
--- a/src/components/data-table.tsx
+++ b/web/src/components/data-table.tsx
@@ -22,6 +22,10 @@ import {
 import { CSS } from "@dnd-kit/utilities"
 import {
   IconChevronDown,
+  IconChevronLeft,
+  IconChevronRight,
+  IconChevronsLeft,
+  IconChevronsRight,
   IconCircleCheckFilled,
   IconDotsVertical,
   IconGripVertical,
@@ -101,7 +105,6 @@ import {
   TabsList,
   TabsTrigger,
 } from "@/components/ui/tabs"
-import { TablePagination } from "@/components/ui/table-pagination"
 
 export const schema = z.object({
   id: z.number(),
@@ -282,7 +285,30 @@ const columns: ColumnDef<z.infer<typeof schema>>[] = [
       )
     },
   },
-  // Actions column removed - no functionality implemented
+  {
+    id: "actions",
+    cell: () => (
+      <DropdownMenu>
+        <DropdownMenuTrigger asChild>
+          <Button
+            variant="ghost"
+            className="data-[state=open]:bg-muted text-muted-foreground flex size-8"
+            size="icon"
+          >
+            <IconDotsVertical />
+            <span className="sr-only">Open menu</span>
+          </Button>
+        </DropdownMenuTrigger>
+        <DropdownMenuContent align="end" className="w-32">
+          <DropdownMenuItem>Edit</DropdownMenuItem>
+          <DropdownMenuItem>Make a copy</DropdownMenuItem>
+          <DropdownMenuItem>Favorite</DropdownMenuItem>
+          <DropdownMenuSeparator />
+          <DropdownMenuItem variant="destructive">Delete</DropdownMenuItem>
+        </DropdownMenuContent>
+      </DropdownMenu>
+    ),
+  },
 ]
 
 function DraggableRow({ row }: { row: Row<z.infer<typeof schema>> }) {
@@ -504,16 +530,83 @@ export function DataTable({
             </Table>
           </DndContext>
         </div>
-        <TablePagination
-          table={table}
-          pageSizeOptions={[10, 20, 30, 40, 50]}
-          rowsPerPageLabel="Rows per page"
-          showSelectedRows
-          selectionLabel={(selected, total) =>
-            `${selected} of ${total} row${total === 1 ? "" : "s"} selected.`
-          }
-          className="pb-4"
-        />
+        <div className="flex items-center justify-between px-4">
+          <div className="text-muted-foreground hidden flex-1 text-sm lg:flex">
+            {table.getFilteredSelectedRowModel().rows.length} of{" "}
+            {table.getFilteredRowModel().rows.length} row(s) selected.
+          </div>
+          <div className="flex w-full items-center gap-8 lg:w-fit">
+            <div className="hidden items-center gap-2 lg:flex">
+              <Label htmlFor="rows-per-page" className="text-sm font-medium">
+                Rows per page
+              </Label>
+              <Select
+                value={`${table.getState().pagination.pageSize}`}
+                onValueChange={(value) => {
+                  table.setPageSize(Number(value))
+                }}
+              >
+                <SelectTrigger size="sm" className="w-20" id="rows-per-page">
+                  <SelectValue
+                    placeholder={table.getState().pagination.pageSize}
+                  />
+                </SelectTrigger>
+                <SelectContent side="top">
+                  {[10, 20, 30, 40, 50].map((pageSize) => (
+                    <SelectItem key={pageSize} value={`${pageSize}`}>
+                      {pageSize}
+                    </SelectItem>
+                  ))}
+                </SelectContent>
+              </Select>
+            </div>
+            <div className="flex w-fit items-center justify-center text-sm font-medium">
+              Page {table.getState().pagination.pageIndex + 1} of{" "}
+              {table.getPageCount()}
+            </div>
+            <div className="ml-auto flex items-center gap-2 lg:ml-0">
+              <Button
+                variant="outline"
+                className="hidden h-8 w-8 p-0 lg:flex"
+                onClick={() => table.setPageIndex(0)}
+                disabled={!table.getCanPreviousPage()}
+              >
+                <span className="sr-only">Go to first page</span>
+                <IconChevronsLeft />
+              </Button>
+              <Button
+                variant="outline"
+                className="size-8"
+                size="icon"
+                onClick={() => table.previousPage()}
+                disabled={!table.getCanPreviousPage()}
+              >
+                <span className="sr-only">Go to previous page</span>
+                <IconChevronLeft />
+              </Button>
+              <Button
+                variant="outline"
+                className="size-8"
+                size="icon"
+                onClick={() => table.nextPage()}
+                disabled={!table.getCanNextPage()}
+              >
+                <span className="sr-only">Go to next page</span>
+                <IconChevronRight />
+              </Button>
+              <Button
+                variant="outline"
+                className="hidden size-8 lg:flex"
+                size="icon"
+                onClick={() => table.setPageIndex(table.getPageCount() - 1)}
+                disabled={!table.getCanNextPage()}
+              >
+                <span className="sr-only">Go to last page</span>
+                <IconChevronsRight />
+              </Button>
+            </div>
+          </div>
+        </div>
       </TabsContent>
       <TabsContent
         value="past-performance"
diff --git a/src/components/invite/invite-accept-form.tsx b/web/src/components/invite/invite-accept-form.tsx
similarity index 92%
rename from src/components/invite/invite-accept-form.tsx
rename to web/src/components/invite/invite-accept-form.tsx
index 4885769..3902e01 100644
--- a/src/components/invite/invite-accept-form.tsx
+++ b/web/src/components/invite/invite-accept-form.tsx
@@ -53,16 +53,6 @@ function statusVariant(status: InviteStatus) {
   return "outline"
 }
 
-function roleLabel(role: RoleOption) {
-  const labels: Record<RoleOption, string> = {
-    admin: "Administrador",
-    manager: "Gestor",
-    agent: "Agente",
-    collaborator: "Colaborador",
-  }
-  return labels[role] ?? role
-}
-
 export function InviteAcceptForm({ invite }: { invite: InviteSummary }) {
   const router = useRouter()
   const [name, setName] = useState(invite.name ?? "")
@@ -115,7 +105,7 @@ export function InviteAcceptForm({ invite }: { invite: InviteSummary }) {
   return (
     <div className="space-y-6">
       <div className="flex flex-col items-center gap-3 text-center">
-        <Badge variant={statusVariant(invite.status)} className="rounded-full px-3 py-1 text-xs font-medium">
+        <Badge variant={statusVariant(invite.status)} className="rounded-full px-3 py-1 text-xs uppercase tracking-wide">
           {statusLabel(invite.status)}
         </Badge>
         <div className="space-y-1">
@@ -123,7 +113,7 @@ export function InviteAcceptForm({ invite }: { invite: InviteSummary }) {
             Convite direcionado para <span className="font-semibold text-neutral-900">{invite.email}</span>
           </p>
           <p className="text-xs text-neutral-500">
-            Acesso: <span className="text-neutral-700">{roleLabel(invite.role)}</span> • Espaço: <span className="text-neutral-700">{invite.tenantId}</span>
+            Papel previsto: <span className="uppercase text-neutral-700">{invite.role}</span> • Tenant: <span className="uppercase text-neutral-700">{invite.tenantId}</span>
           </p>
           <p className="text-xs text-neutral-500">Válido até {formattedExpiry}</p>
         </div>
diff --git a/src/components/login-form.tsx b/web/src/components/login-form.tsx
similarity index 98%
rename from src/components/login-form.tsx
rename to web/src/components/login-form.tsx
index 995e873..3156eb0 100644
--- a/src/components/login-form.tsx
+++ b/web/src/components/login-form.tsx
@@ -64,7 +64,7 @@ export function LoginForm({ className, callbackUrl, disabled = false, ...props }
       {...props}
     >
       <FieldGroup>
-        <div className="flex flex-col items-center gap-1 text-center pb-4">
+        <div className="flex flex-col items-center gap-1 text-center">
           <h1 className="text-2xl font-bold">Acesse sua conta</h1>
           <p className="text-muted-foreground text-sm text-balance">
             Informe seu e-mail corporativo e senha para continuar atendendo os chamados.
@@ -114,7 +114,7 @@ export function LoginForm({ className, callbackUrl, disabled = false, ...props }
           <div className="space-y-1 text-left">
             <p className="text-sm font-semibold">Primeiro acesso?</p>
             <FieldDescription className="text-sm">
-              Fale com o nosso suporte por telefone ou e-mail para receber um convite e definir sua senha.
+              Fale com o nosso suporte por telefone ou e-mail para receber um convite e definir sua senha inicial.
             </FieldDescription>
           </div>
         </Field>
diff --git a/src/components/nav-documents.tsx b/web/src/components/nav-documents.tsx
similarity index 100%
rename from src/components/nav-documents.tsx
rename to web/src/components/nav-documents.tsx
diff --git a/src/components/nav-main.tsx b/web/src/components/nav-main.tsx
similarity index 100%
rename from src/components/nav-main.tsx
rename to web/src/components/nav-main.tsx
diff --git a/src/components/nav-secondary.tsx b/web/src/components/nav-secondary.tsx
similarity index 100%
rename from src/components/nav-secondary.tsx
rename to web/src/components/nav-secondary.tsx
diff --git a/web/src/components/nav-user.tsx b/web/src/components/nav-user.tsx
new file mode 100644
index 0000000..71e822c
--- /dev/null
+++ b/web/src/components/nav-user.tsx
@@ -0,0 +1,110 @@
+"use client"
+
+import {
+  IconCreditCard,
+  IconDotsVertical,
+  IconLogout,
+  IconNotification,
+  IconUserCircle,
+} from "@tabler/icons-react"
+
+import {
+  Avatar,
+  AvatarFallback,
+  AvatarImage,
+} from "@/components/ui/avatar"
+import {
+  DropdownMenu,
+  DropdownMenuContent,
+  DropdownMenuGroup,
+  DropdownMenuItem,
+  DropdownMenuLabel,
+  DropdownMenuSeparator,
+  DropdownMenuTrigger,
+} from "@/components/ui/dropdown-menu"
+import {
+  SidebarMenu,
+  SidebarMenuButton,
+  SidebarMenuItem,
+  useSidebar,
+} from "@/components/ui/sidebar"
+
+export function NavUser({
+  user,
+}: {
+  user: {
+    name: string
+    email: string
+    avatar: string
+  }
+}) {
+  const { isMobile } = useSidebar()
+
+  return (
+    <SidebarMenu>
+      <SidebarMenuItem>
+        <DropdownMenu>
+          <DropdownMenuTrigger asChild>
+            <SidebarMenuButton
+              size="lg"
+              className="data-[state=open]:bg-sidebar-accent data-[state=open]:text-sidebar-accent-foreground"
+            >
+              <Avatar className="h-8 w-8 rounded-lg grayscale">
+                <AvatarImage src={user.avatar} alt={user.name} />
+                <AvatarFallback className="rounded-lg">CN</AvatarFallback>
+              </Avatar>
+              <div className="grid flex-1 text-left text-sm leading-tight">
+                <span className="truncate font-medium">{user.name}</span>
+                <span className="text-muted-foreground truncate text-xs">
+                  {user.email}
+                </span>
+              </div>
+              <IconDotsVertical className="ml-auto size-4" />
+            </SidebarMenuButton>
+          </DropdownMenuTrigger>
+          <DropdownMenuContent
+            className="w-(--radix-dropdown-menu-trigger-width) min-w-56 rounded-lg"
+            side={isMobile ? "bottom" : "right"}
+            align="end"
+            sideOffset={4}
+          >
+            <DropdownMenuLabel className="p-0 font-normal">
+              <div className="flex items-center gap-2 px-1 py-1.5 text-left text-sm">
+                <Avatar className="h-8 w-8 rounded-lg">
+                  <AvatarImage src={user.avatar} alt={user.name} />
+                  <AvatarFallback className="rounded-lg">CN</AvatarFallback>
+                </Avatar>
+                <div className="grid flex-1 text-left text-sm leading-tight">
+                  <span className="truncate font-medium">{user.name}</span>
+                  <span className="text-muted-foreground truncate text-xs">
+                    {user.email}
+                  </span>
+                </div>
+              </div>
+            </DropdownMenuLabel>
+            <DropdownMenuSeparator />
+            <DropdownMenuGroup>
+              <DropdownMenuItem>
+                <IconUserCircle />
+                Account
+              </DropdownMenuItem>
+              <DropdownMenuItem>
+                <IconCreditCard />
+                Billing
+              </DropdownMenuItem>
+              <DropdownMenuItem>
+                <IconNotification />
+                Notifications
+              </DropdownMenuItem>
+            </DropdownMenuGroup>
+            <DropdownMenuSeparator />
+            <DropdownMenuItem>
+              <IconLogout />
+              Log out
+            </DropdownMenuItem>
+          </DropdownMenuContent>
+        </DropdownMenu>
+      </SidebarMenuItem>
+    </SidebarMenu>
+  )
+}
diff --git a/src/components/page-header.tsx b/web/src/components/page-header.tsx
similarity index 100%
rename from src/components/page-header.tsx
rename to web/src/components/page-header.tsx
diff --git a/web/src/components/portal/portal-shell.tsx b/web/src/components/portal/portal-shell.tsx
new file mode 100644
index 0000000..b861046
--- /dev/null
+++ b/web/src/components/portal/portal-shell.tsx
@@ -0,0 +1,122 @@
+"use client"
+
+import { type ReactNode, useMemo, useState } from "react"
+import Link from "next/link"
+import { usePathname } from "next/navigation"
+import { LogOut, PlusCircle } from "lucide-react"
+import { toast } from "sonner"
+
+import { Button } from "@/components/ui/button"
+import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
+import { cn } from "@/lib/utils"
+import { useAuth, signOut } from "@/lib/auth-client"
+
+interface PortalShellProps {
+  children: ReactNode
+}
+
+const navItems = [
+  { label: "Meus chamados", href: "/portal/tickets" },
+  { label: "Abrir chamado", href: "/portal/tickets/new", icon: PlusCircle },
+]
+
+export function PortalShell({ children }: PortalShellProps) {
+  const pathname = usePathname()
+  const { session, isCustomer } = useAuth()
+  const [isSigningOut, setIsSigningOut] = useState(false)
+
+  const initials = useMemo(() => {
+    const name = session?.user.name || session?.user.email || "Cliente"
+    return name
+      .split(" ")
+      .slice(0, 2)
+      .map((part) => part.charAt(0).toUpperCase())
+      .join("")
+  }, [session?.user.name, session?.user.email])
+
+  async function handleSignOut() {
+    if (isSigningOut) return
+    setIsSigningOut(true)
+    toast.loading("Encerrando sessão...", { id: "portal-signout" })
+    try {
+      await signOut()
+      toast.success("Sessão encerrada", { id: "portal-signout" })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível encerrar a sessão", { id: "portal-signout" })
+      setIsSigningOut(false)
+    }
+  }
+
+  return (
+    <div className="flex min-h-screen flex-col bg-gradient-to-b from-slate-50 via-slate-50 to-white">
+      <header className="border-b border-slate-200 bg-white/90 backdrop-blur">
+        <div className="mx-auto flex w-full max-w-6xl items-center justify-between gap-4 px-6 py-4">
+          <div className="flex flex-col">
+            <span className="text-xs font-semibold uppercase tracking-[0.28em] text-neutral-500">
+              Portal do cliente
+            </span>
+            <span className="text-lg font-semibold text-neutral-900">Sistema de chamados</span>
+          </div>
+          <nav className="flex items-center gap-3 text-sm font-medium">
+            {navItems.map((item) => {
+              const isActive = pathname === item.href || pathname.startsWith(`${item.href}/`)
+              const Icon = item.icon
+              return (
+                <Link
+                  key={item.href}
+                  href={item.href}
+                  className={cn(
+                    "inline-flex items-center gap-2 rounded-full px-4 py-2 transition",
+                    isActive
+                      ? "bg-neutral-900 text-white shadow-sm"
+                      : "bg-transparent text-neutral-700 hover:bg-neutral-100"
+                  )}
+                >
+                  {Icon ? <Icon className="size-4" /> : null}
+                  {item.label}
+                </Link>
+              )
+            })}
+          </nav>
+          <div className="flex items-center gap-3">
+            <div className="flex items-center gap-2 text-sm">
+              <Avatar className="size-9 border border-slate-200">
+                <AvatarImage src={session?.user.avatarUrl ?? undefined} alt={session?.user.name ?? ""} />
+                <AvatarFallback>{initials}</AvatarFallback>
+              </Avatar>
+              <div className="flex flex-col leading-tight">
+                <span className="font-semibold text-neutral-900">{session?.user.name ?? "Cliente"}</span>
+                <span className="text-xs text-neutral-500">{session?.user.email ?? ""}</span>
+              </div>
+            </div>
+            <Button
+              size="sm"
+              variant="outline"
+              onClick={handleSignOut}
+              disabled={isSigningOut}
+              className="inline-flex items-center gap-2"
+            >
+              <LogOut className="size-4" />
+              Sair
+            </Button>
+          </div>
+        </div>
+      </header>
+      <main className="mx-auto flex w-full max-w-6xl flex-1 flex-col gap-6 px-6 py-8">
+        {!isCustomer ? (
+          <div className="rounded-2xl border border-dashed border-amber-200 bg-amber-50 px-4 py-3 text-sm text-amber-800">
+            Este portal é voltado a clientes. Algumas ações podem não estar disponíveis para o seu perfil.
+          </div>
+        ) : null}
+        {children}
+      </main>
+      <footer className="border-t border-slate-200 bg-white/70">
+        <div className="mx-auto flex w-full max-w-6xl items-center justify-between px-6 py-4 text-xs text-neutral-500">
+          <span>&copy; {new Date().getFullYear()} Sistema de chamados</span>
+          <span>Suporte: suporte@sistema.dev</span>
+        </div>
+      </footer>
+    </div>
+  )
+}
diff --git a/src/components/portal/portal-ticket-card.tsx b/web/src/components/portal/portal-ticket-card.tsx
similarity index 68%
rename from src/components/portal/portal-ticket-card.tsx
rename to web/src/components/portal/portal-ticket-card.tsx
index 2481e9c..a54e1ca 100644
--- a/src/components/portal/portal-ticket-card.tsx
+++ b/web/src/components/portal/portal-ticket-card.tsx
@@ -7,11 +7,27 @@ import Link from "next/link"
 import { Tag } from "lucide-react"
 
 import type { Ticket } from "@/lib/schemas/ticket"
-import { useAuth } from "@/lib/auth-client"
 import { Badge } from "@/components/ui/badge"
 import { Card, CardContent, CardHeader } from "@/components/ui/card"
 import { cn } from "@/lib/utils"
-import { getTicketStatusBadgeClass, getTicketStatusLabel } from "@/lib/ticket-status-style"
+
+const statusLabel: Record<Ticket["status"], string> = {
+  NEW: "Novo",
+  OPEN: "Aberto",
+  PENDING: "Pendente",
+  ON_HOLD: "Em espera",
+  RESOLVED: "Resolvido",
+  CLOSED: "Fechado",
+}
+
+const statusTone: Record<Ticket["status"], string> = {
+  NEW: "bg-slate-200 text-slate-800",
+  OPEN: "bg-sky-100 text-sky-700",
+  PENDING: "bg-amber-100 text-amber-700",
+  ON_HOLD: "bg-violet-100 text-violet-700",
+  RESOLVED: "bg-emerald-100 text-emerald-700",
+  CLOSED: "bg-slate-100 text-slate-600",
+}
 
 const priorityLabel: Record<Ticket["priority"], string> = {
   LOW: "Baixa",
@@ -32,7 +48,6 @@ interface PortalTicketCardProps {
 }
 
 export function PortalTicketCard({ ticket }: PortalTicketCardProps) {
-  const { isCustomer } = useAuth()
   const updatedAgo = formatDistanceToNow(ticket.updatedAt, {
     addSuffix: true,
     locale: ptBR,
@@ -49,35 +64,28 @@ export function PortalTicketCard({ ticket }: PortalTicketCardProps) {
               <span>{format(ticket.createdAt, "dd/MM/yyyy")}</span>
             </div>
             <h3 className="mt-1 text-lg font-semibold text-neutral-900">{ticket.subject}</h3>
+            {ticket.summary ? (
+              <p className="mt-1 line-clamp-2 text-sm text-neutral-600">{ticket.summary}</p>
+            ) : null}
           </div>
           <div className="flex flex-col items-end gap-2 text-right">
-            <Badge className={cn("h-9 rounded-full px-3 text-sm font-semibold", getTicketStatusBadgeClass(ticket.status))}>
-              {getTicketStatusLabel(ticket.status)}
+            <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", statusTone[ticket.status])}>
+              {statusLabel[ticket.status]}
+            </Badge>
+            <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold uppercase", priorityTone[ticket.priority])}>
+              {priorityLabel[ticket.priority]}
             </Badge>
-            {!isCustomer ? (
-              <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold", priorityTone[ticket.priority])}>
-                {priorityLabel[ticket.priority]}
-              </Badge>
-            ) : null}
           </div>
         </CardHeader>
         <CardContent className="flex flex-wrap items-center justify-between gap-4 border-t border-slate-100 px-5 py-4 text-sm text-neutral-600">
-          {!isCustomer ? (
-            <div className="flex flex-col gap-1">
-              <span className="text-xs uppercase tracking-wide text-neutral-500">Fila</span>
-              <span className="font-medium text-neutral-800">{ticket.queue ?? "Sem fila"}</span>
-            </div>
-          ) : null}
+          <div className="flex flex-col gap-1">
+            <span className="text-xs uppercase tracking-wide text-neutral-500">Fila</span>
+            <span className="font-medium text-neutral-800">{ticket.queue ?? "Sem fila"}</span>
+          </div>
           <div className="flex flex-col gap-1">
             <span className="text-xs uppercase tracking-wide text-neutral-500">Status</span>
-            <span className="font-medium text-neutral-800">{getTicketStatusLabel(ticket.status)}</span>
+            <span className="font-medium text-neutral-800">{statusLabel[ticket.status]}</span>
           </div>
-          {ticket.assignee ? (
-            <div className="flex flex-col gap-1">
-              <span className="text-xs uppercase tracking-wide text-neutral-500">Responsável</span>
-              <span className="font-medium text-neutral-800">{ticket.assignee.name}</span>
-            </div>
-          ) : null}
           <div className="flex flex-col gap-1">
             <span className="text-xs uppercase tracking-wide text-neutral-500">Última atualização</span>
             <span className="font-medium text-neutral-800">{updatedAgo}</span>
diff --git a/web/src/components/portal/portal-ticket-detail.tsx b/web/src/components/portal/portal-ticket-detail.tsx
new file mode 100644
index 0000000..f049f80
--- /dev/null
+++ b/web/src/components/portal/portal-ticket-detail.tsx
@@ -0,0 +1,303 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { useQuery, useMutation } from "convex/react"
+import { format, formatDistanceToNow } from "date-fns"
+import { ptBR } from "date-fns/locale"
+import { MessageCircle } from "lucide-react"
+import { toast } from "sonner"
+// @ts-expect-error Convex runtime API lacks TypeScript definitions
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { mapTicketWithDetailsFromServer } from "@/lib/mappers/ticket"
+import type { TicketWithDetails } from "@/lib/schemas/ticket"
+import { useAuth } from "@/lib/auth-client"
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
+import { Skeleton } from "@/components/ui/skeleton"
+import { Textarea } from "@/components/ui/textarea"
+import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
+import { sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
+
+const statusLabel: Record<TicketWithDetails["status"], string> = {
+  NEW: "Novo",
+  OPEN: "Aberto",
+  PENDING: "Pendente",
+  ON_HOLD: "Em espera",
+  RESOLVED: "Resolvido",
+  CLOSED: "Fechado",
+}
+
+const priorityLabel: Record<TicketWithDetails["priority"], string> = {
+  LOW: "Baixa",
+  MEDIUM: "Média",
+  HIGH: "Alta",
+  URGENT: "Urgente",
+}
+
+const priorityTone: Record<TicketWithDetails["priority"], string> = {
+  LOW: "bg-slate-100 text-slate-600",
+  MEDIUM: "bg-sky-100 text-sky-700",
+  HIGH: "bg-amber-100 text-amber-700",
+  URGENT: "bg-rose-100 text-rose-700",
+}
+
+const timelineLabels: Record<string, string> = {
+  CREATED: "Chamado criado",
+  STATUS_CHANGED: "Status atualizado",
+  ASSIGNEE_CHANGED: "Responsável alterado",
+  COMMENT_ADDED: "Novo comentário",
+  COMMENT_EDITED: "Comentário editado",
+  ATTACHMENT_REMOVED: "Anexo removido",
+  QUEUE_CHANGED: "Fila atualizada",
+}
+
+function toHtmlFromText(text: string) {
+  const escaped = text
+    .replace(/&/g, "&amp;")
+    .replace(/</g, "&lt;")
+    .replace(/>/g, "&gt;")
+    .replace(/"/g, "&quot;")
+    .replace(/'/g, "&#039;")
+  return `<p>${escaped.replace(/\n/g, "<br />")}</p>`
+}
+
+interface PortalTicketDetailProps {
+  ticketId: string
+}
+
+export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
+  const { convexUserId, session } = useAuth()
+  const addComment = useMutation(api.tickets.addComment)
+  const [comment, setComment] = useState("")
+
+  const ticketRaw = useQuery(
+    api.tickets.getById,
+    convexUserId
+      ? {
+          tenantId: session?.user.tenantId ?? DEFAULT_TENANT_ID,
+          id: ticketId as Id<"tickets">,
+          viewerId: convexUserId as Id<"users">,
+        }
+      : "skip"
+  )
+
+  const ticket = useMemo(() => {
+    if (!ticketRaw) return null
+    return mapTicketWithDetailsFromServer(ticketRaw)
+  }, [ticketRaw])
+
+  if (ticketRaw === undefined) {
+    return (
+      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+        <CardHeader className="px-5 py-5">
+          <CardTitle className="text-lg font-semibold text-neutral-900">Carregando ticket...</CardTitle>
+        </CardHeader>
+        <CardContent className="space-y-3 px-5 pb-6">
+          <Skeleton className="h-6 w-2/3" />
+          <Skeleton className="h-4 w-full" />
+          <Skeleton className="h-4 w-5/6" />
+        </CardContent>
+      </Card>
+    )
+  }
+
+  if (!ticket) {
+    return (
+      <Empty>
+        <EmptyHeader>
+          <EmptyMedia variant="icon">
+            <span className="text-2xl">🔍</span>
+          </EmptyMedia>
+          <EmptyTitle className="text-neutral-900">Ticket não encontrado</EmptyTitle>
+          <EmptyDescription className="text-neutral-600">
+            Verifique o endereço ou retorne à lista de chamados.
+          </EmptyDescription>
+        </EmptyHeader>
+      </Empty>
+    )
+  }
+
+  const createdAt = format(ticket.createdAt, "dd 'de' MMMM 'de' yyyy 'às' HH:mm", { locale: ptBR })
+  const updatedAgo = formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR })
+
+  async function handleSubmit(event: React.FormEvent) {
+    event.preventDefault()
+    if (!convexUserId || !comment.trim()) return
+    const toastId = "portal-add-comment"
+    toast.loading("Enviando comentário...", { id: toastId })
+    try {
+      const htmlBody = sanitizeEditorHtml(toHtmlFromText(comment.trim()))
+      await addComment({
+        ticketId: ticket.id as Id<"tickets">,
+        authorId: convexUserId as Id<"users">,
+        visibility: "PUBLIC",
+        body: htmlBody,
+        attachments: [],
+      })
+      setComment("")
+      toast.success("Comentário enviado!", { id: toastId })
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível enviar o comentário.", { id: toastId })
+    }
+  }
+
+  return (
+    <div className="space-y-6">
+      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+        <CardHeader className="px-5 pb-3 pt-6">
+          <div className="flex flex-wrap items-start justify-between gap-4">
+            <div>
+              <p className="text-sm text-neutral-500">Ticket #{ticket.reference}</p>
+              <h1 className="mt-1 text-2xl font-semibold text-neutral-900">{ticket.subject}</h1>
+              {ticket.summary ? (
+                <p className="mt-2 max-w-3xl text-sm text-neutral-600">{ticket.summary}</p>
+              ) : null}
+            </div>
+            <div className="flex flex-col items-end gap-2 text-sm">
+              <Badge className="rounded-full bg-neutral-900 px-3 py-1 text-xs font-semibold uppercase text-white">
+                {statusLabel[ticket.status]}
+              </Badge>
+              <Badge className={`rounded-full px-3 py-1 text-xs font-semibold uppercase ${priorityTone[ticket.priority]}`}>
+                {priorityLabel[ticket.priority]}
+              </Badge>
+            </div>
+          </div>
+        </CardHeader>
+        <CardContent className="grid gap-4 border-t border-slate-100 px-5 py-5 text-sm text-neutral-700 sm:grid-cols-2">
+          <DetailItem label="Fila" value={ticket.queue ?? "Sem fila"} />
+          <DetailItem label="Categoria" value={ticket.category?.name ?? "Não classificada"} />
+          <DetailItem label="Solicitante" value={ticket.requester.name} subtitle={ticket.requester.email} />
+          <DetailItem label="Responsável" value={ticket.assignee?.name ?? "Equipe de suporte"} />
+          <DetailItem label="Criado em" value={createdAt} />
+          <DetailItem label="Última atualização" value={updatedAgo} />
+        </CardContent>
+      </Card>
+
+      <div className="grid gap-6 lg:grid-cols-[minmax(0,2fr)_minmax(0,1fr)]">
+        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+          <CardHeader className="flex flex-row items-center justify-between px-5 py-4">
+            <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
+              <MessageCircle className="size-5 text-neutral-500" /> Conversas
+            </CardTitle>
+          </CardHeader>
+          <CardContent className="space-y-6 px-5 pb-6">
+            <form onSubmit={handleSubmit} className="space-y-3">
+              <label htmlFor="comment" className="text-sm font-medium text-neutral-800">
+                Enviar uma mensagem para a equipe
+              </label>
+              <Textarea
+                id="comment"
+                value={comment}
+                onChange={(event) => setComment(event.target.value)}
+                placeholder="Descreva o que aconteceu, envie atualizações ou compartilhe novas informações."
+                className="min-h-[120px] resize-y rounded-xl border border-slate-200 bg-white px-4 py-3 text-sm text-neutral-800 shadow-sm focus-visible:border-neutral-900 focus-visible:ring-neutral-900/20"
+              />
+              <div className="flex justify-end">
+                <Button type="submit" className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90">
+                  Enviar comentário
+                </Button>
+              </div>
+            </form>
+
+            <div className="space-y-5">
+              {ticket.comments.length === 0 ? (
+                <Empty>
+                  <EmptyHeader>
+                    <EmptyMedia variant="icon">
+                      <MessageCircle className="size-5 text-neutral-500" />
+                    </EmptyMedia>
+                    <EmptyTitle className="text-neutral-900">Nenhum comentário ainda</EmptyTitle>
+                    <EmptyDescription className="text-neutral-600">
+                      Registre a primeira atualização acima.
+                    </EmptyDescription>
+                  </EmptyHeader>
+                </Empty>
+              ) : (
+                ticket.comments.map((commentItem) => {
+                  const initials = commentItem.author.name
+                    .split(" ")
+                    .slice(0, 2)
+                    .map((part) => part.charAt(0).toUpperCase())
+                    .join("")
+                  const createdAgo = formatDistanceToNow(commentItem.createdAt, {
+                    addSuffix: true,
+                    locale: ptBR,
+                  })
+                  return (
+                    <div key={commentItem.id} className="rounded-xl border border-slate-100 bg-slate-50/70 p-4">
+                      <div className="flex items-center justify-between gap-3">
+                        <div className="flex items-center gap-3">
+                          <Avatar className="size-9 border border-slate-200">
+                            <AvatarImage src={commentItem.author.avatarUrl} alt={commentItem.author.name} />
+                            <AvatarFallback>{initials}</AvatarFallback>
+                          </Avatar>
+                          <div className="flex flex-col">
+                            <span className="text-sm font-semibold text-neutral-900">{commentItem.author.name}</span>
+                            <span className="text-xs text-neutral-500">{createdAgo}</span>
+                          </div>
+                        </div>
+                        <Badge variant="outline" className="rounded-full border-dashed px-3 py-1 text-[11px] uppercase text-neutral-600">
+                          {commentItem.visibility === "PUBLIC" ? "Público" : "Interno"}
+                        </Badge>
+                      </div>
+                      <div
+                        className="prose prose-sm mt-3 max-w-none text-neutral-800"
+                        dangerouslySetInnerHTML={{ __html: sanitizeEditorHtml(commentItem.body ?? "") }}
+                      />
+                    </div>
+                  )
+                })
+              )}
+            </div>
+          </CardContent>
+        </Card>
+
+        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+          <CardHeader className="px-5 py-4">
+            <CardTitle className="text-lg font-semibold text-neutral-900">Linha do tempo</CardTitle>
+          </CardHeader>
+          <CardContent className="space-y-5 px-5 pb-6 text-sm text-neutral-700">
+            {ticket.timeline.length === 0 ? (
+              <p className="text-sm text-neutral-500">Nenhum evento registrado ainda.</p>
+            ) : (
+              ticket.timeline
+                .slice()
+                .sort((a, b) => b.createdAt.getTime() - a.createdAt.getTime())
+                .map((event) => {
+                  const label = timelineLabels[event.type] ?? event.type
+                  const when = formatDistanceToNow(event.createdAt, { addSuffix: true, locale: ptBR })
+                  return (
+                    <div key={event.id} className="flex flex-col gap-1 rounded-xl border border-slate-100 bg-slate-50/50 p-3">
+                      <span className="text-sm font-semibold text-neutral-900">{label}</span>
+                      <span className="text-xs text-neutral-500">{when}</span>
+                    </div>
+                  )
+                })
+            )}
+          </CardContent>
+        </Card>
+      </div>
+    </div>
+  )
+}
+
+interface DetailItemProps {
+  label: string
+  value: string
+  subtitle?: string | null
+}
+
+function DetailItem({ label, value, subtitle }: DetailItemProps) {
+  return (
+    <div className="rounded-xl border border-dashed border-slate-200 bg-white/60 px-4 py-3 shadow-[0_1px_2px_rgba(15,23,42,0.04)]">
+      <p className="text-xs uppercase tracking-wide text-neutral-500">{label}</p>
+      <p className="text-sm font-medium text-neutral-900">{value}</p>
+      {subtitle ? <p className="text-xs text-neutral-500">{subtitle}</p> : null}
+    </div>
+  )
+}
diff --git a/web/src/components/portal/portal-ticket-form.tsx b/web/src/components/portal/portal-ticket-form.tsx
new file mode 100644
index 0000000..d2e2419
--- /dev/null
+++ b/web/src/components/portal/portal-ticket-form.tsx
@@ -0,0 +1,197 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { useRouter } from "next/navigation"
+import { useMutation } from "convex/react"
+import { toast } from "sonner"
+// @ts-expect-error Convex runtime API lacks TypeScript definitions
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import type { TicketPriority } from "@/lib/schemas/ticket"
+import { sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
+import { useAuth } from "@/lib/auth-client"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Input } from "@/components/ui/input"
+import { Textarea } from "@/components/ui/textarea"
+import { Button } from "@/components/ui/button"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { CategorySelectFields } from "@/components/tickets/category-select"
+
+const priorityLabel: Record<TicketPriority, string> = {
+  LOW: "Baixa",
+  MEDIUM: "Média",
+  HIGH: "Alta",
+  URGENT: "Urgente",
+}
+
+function toHtml(text: string) {
+  const escaped = text
+    .replace(/&/g, "&amp;")
+    .replace(/</g, "&lt;")
+    .replace(/>/g, "&gt;")
+    .replace(/"/g, "&quot;")
+    .replace(/'/g, "&#039;")
+  return `<p>${escaped.replace(/\n/g, "<br />")}</p>`
+}
+
+export function PortalTicketForm() {
+  const router = useRouter()
+  const { convexUserId, session } = useAuth()
+  const createTicket = useMutation(api.tickets.create)
+  const addComment = useMutation(api.tickets.addComment)
+
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  const [subject, setSubject] = useState("")
+  const [summary, setSummary] = useState("")
+  const [description, setDescription] = useState("")
+  const [priority, setPriority] = useState<TicketPriority>("MEDIUM")
+  const [categoryId, setCategoryId] = useState<string | null>(null)
+  const [subcategoryId, setSubcategoryId] = useState<string | null>(null)
+  const [isSubmitting, setIsSubmitting] = useState(false)
+
+  const isFormValid = useMemo(() => {
+    return Boolean(subject.trim() && categoryId && subcategoryId)
+  }, [subject, categoryId, subcategoryId])
+
+  async function handleSubmit(event: React.FormEvent) {
+    event.preventDefault()
+    if (!convexUserId || !isFormValid || isSubmitting) return
+
+    const trimmedSubject = subject.trim()
+    const trimmedSummary = summary.trim()
+
+    setIsSubmitting(true)
+    toast.loading("Abrindo chamado...", { id: "portal-new-ticket" })
+    try {
+      const id = await createTicket({
+        actorId: convexUserId as Id<"users">,
+        tenantId,
+        subject: trimmedSubject,
+        summary: trimmedSummary || undefined,
+        priority,
+        channel: "MANUAL",
+        queueId: undefined,
+        requesterId: convexUserId as Id<"users">,
+        categoryId: categoryId as Id<"ticketCategories">,
+        subcategoryId: subcategoryId as Id<"ticketSubcategories">,
+      })
+
+      if (description.trim().length > 0) {
+        const htmlBody = sanitizeEditorHtml(toHtml(description.trim()))
+        await addComment({
+          ticketId: id as Id<"tickets">,
+          authorId: convexUserId as Id<"users">,
+          visibility: "PUBLIC",
+          body: htmlBody,
+          attachments: [],
+        })
+      }
+
+      toast.success("Chamado criado com sucesso!", { id: "portal-new-ticket" })
+      router.replace(`/portal/tickets/${id}`)
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível abrir o chamado.", { id: "portal-new-ticket" })
+    } finally {
+      setIsSubmitting(false)
+    }
+  }
+
+  return (
+    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+      <CardHeader className="px-5 py-5">
+        <CardTitle className="text-xl font-semibold text-neutral-900">Abrir novo chamado</CardTitle>
+      </CardHeader>
+      <CardContent className="space-y-6 px-5 pb-6">
+        <form onSubmit={handleSubmit} className="space-y-6">
+          <div className="space-y-3">
+            <div className="space-y-1">
+              <label htmlFor="subject" className="text-sm font-medium text-neutral-800">
+                Assunto
+              </label>
+              <Input
+                id="subject"
+                value={subject}
+                onChange={(event) => setSubject(event.target.value)}
+                placeholder="Ex.: Problema de acesso ao sistema"
+                required
+              />
+            </div>
+            <div className="space-y-1">
+              <label htmlFor="summary" className="text-sm font-medium text-neutral-800">
+                Resumo (opcional)
+              </label>
+              <Input
+                id="summary"
+                value={summary}
+                onChange={(event) => setSummary(event.target.value)}
+                placeholder="Descreva rapidamente o que está acontecendo"
+              />
+            </div>
+            <div className="space-y-1">
+              <label htmlFor="description" className="text-sm font-medium text-neutral-800">
+                Detalhes
+              </label>
+              <Textarea
+                id="description"
+                value={description}
+                onChange={(event) => setDescription(event.target.value)}
+                placeholder="Compartilhe passos para reproduzir, mensagens de erro ou informações adicionais."
+                className="min-h-[140px] resize-y rounded-xl border border-slate-200 px-4 py-3 text-sm text-neutral-800 shadow-sm focus-visible:border-neutral-900 focus-visible:ring-neutral-900/20"
+              />
+            </div>
+          </div>
+
+          <div className="space-y-4">
+            <div className="space-y-1">
+              <span className="text-sm font-medium text-neutral-800">Prioridade</span>
+              <Select value={priority} onValueChange={(value) => setPriority(value as TicketPriority)}>
+                <SelectTrigger className="h-10 w-full rounded-lg border border-slate-200 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-neutral-900">
+                  <SelectValue />
+                </SelectTrigger>
+                <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
+                  {(Object.keys(priorityLabel) as TicketPriority[]).map((option) => (
+                    <SelectItem key={option} value={option} className="text-sm">
+                      {priorityLabel[option]}
+                    </SelectItem>
+                  ))}
+                </SelectContent>
+              </Select>
+            </div>
+
+            <CategorySelectFields
+              tenantId={tenantId}
+              categoryId={categoryId}
+              subcategoryId={subcategoryId}
+              onCategoryChange={setCategoryId}
+              onSubcategoryChange={setSubcategoryId}
+              layout="stacked"
+              categoryLabel="Categoria"
+              subcategoryLabel="Subcategoria"
+              secondaryEmptyLabel="Selecione uma categoria"
+            />
+          </div>
+
+          <div className="flex justify-end gap-3">
+            <Button
+              type="button"
+              variant="outline"
+              onClick={() => router.push("/portal/tickets")}
+            >
+              Cancelar
+            </Button>
+            <Button
+              type="submit"
+              disabled={!isFormValid || isSubmitting}
+              className="rounded-full bg-neutral-900 px-6 text-sm font-semibold text-white hover:bg-neutral-900/90"
+            >
+              Registrar chamado
+            </Button>
+          </div>
+        </form>
+      </CardContent>
+    </Card>
+  )
+}
diff --git a/web/src/components/portal/portal-ticket-list.tsx b/web/src/components/portal/portal-ticket-list.tsx
new file mode 100644
index 0000000..9c1d067
--- /dev/null
+++ b/web/src/components/portal/portal-ticket-list.tsx
@@ -0,0 +1,89 @@
+"use client"
+
+import { useMemo } from "react"
+import { useQuery } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript definitions
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
+import type { Ticket } from "@/lib/schemas/ticket"
+import { useAuth } from "@/lib/auth-client"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
+import { Skeleton } from "@/components/ui/skeleton"
+import { PortalTicketCard } from "@/components/portal/portal-ticket-card"
+
+export function PortalTicketList() {
+  const { convexUserId, session } = useAuth()
+
+  const ticketsRaw = useQuery(
+    api.tickets.list,
+    convexUserId
+      ? {
+          tenantId: session?.user.tenantId ?? DEFAULT_TENANT_ID,
+          viewerId: convexUserId as Id<"users">,
+          limit: 100,
+        }
+      : "skip"
+  )
+
+  const tickets = useMemo(() => {
+    if (!ticketsRaw) return []
+    return mapTicketsFromServerList((ticketsRaw as unknown[]) ?? [])
+  }, [ticketsRaw])
+
+  if (ticketsRaw === undefined) {
+    return (
+      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+        <CardHeader className="px-5 py-5">
+          <CardTitle className="text-lg font-semibold text-neutral-900">Carregando chamados...</CardTitle>
+        </CardHeader>
+        <CardContent className="grid gap-4 px-5 pb-6">
+          {Array.from({ length: 4 }).map((_, index) => (
+            <Skeleton key={index} className="h-[132px] w-full rounded-xl" />
+          ))}
+        </CardContent>
+      </Card>
+    )
+  }
+
+  if (!tickets.length) {
+    return (
+      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+        <CardHeader className="px-5 py-5">
+          <CardTitle className="text-lg font-semibold text-neutral-900">Meus chamados</CardTitle>
+        </CardHeader>
+        <CardContent className="px-5 pb-6">
+          <Empty>
+            <EmptyHeader>
+              <EmptyMedia variant="icon">
+                <span className="text-2xl">📭</span>
+              </EmptyMedia>
+              <EmptyTitle className="text-neutral-900">Nenhum chamado aberto</EmptyTitle>
+              <EmptyDescription className="text-neutral-600">
+                Quando você registrar um chamado, ele aparecerá aqui. Clique em “Abrir chamado” para iniciar um novo atendimento.
+              </EmptyDescription>
+            </EmptyHeader>
+          </Empty>
+        </CardContent>
+      </Card>
+    )
+  }
+
+  return (
+    <div className="space-y-4">
+      <div className="flex items-center justify-between">
+        <div>
+          <h2 className="text-lg font-semibold text-neutral-900">Meus chamados</h2>
+          <p className="text-sm text-neutral-600">Acompanhe seus tickets e veja as últimas atualizações.</p>
+        </div>
+      </div>
+      <div className="grid gap-4">
+        {(tickets as Ticket[]).map((ticket) => (
+          <PortalTicketCard key={ticket.id} ticket={ticket} />
+        ))}
+      </div>
+    </div>
+  )
+}
diff --git a/web/src/components/reports/backlog-report.tsx b/web/src/components/reports/backlog-report.tsx
new file mode 100644
index 0000000..4ea8507
--- /dev/null
+++ b/web/src/components/reports/backlog-report.tsx
@@ -0,0 +1,172 @@
+"use client"
+
+import { useMemo } from "react"
+import { useQuery } from "convex/react"
+import { IconInbox, IconAlertTriangle, IconFilter } from "@tabler/icons-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Skeleton } from "@/components/ui/skeleton"
+import { Badge } from "@/components/ui/badge"
+
+const PRIORITY_LABELS: Record<string, string> = {
+  LOW: "Baixa",
+  MEDIUM: "Média",
+  HIGH: "Alta",
+  URGENT: "Crítica",
+}
+
+const STATUS_LABELS: Record<string, string> = {
+  NEW: "Novo",
+  OPEN: "Em andamento",
+  PENDING: "Pendente",
+  ON_HOLD: "Em espera",
+  RESOLVED: "Resolvido",
+  CLOSED: "Encerrado",
+}
+
+export function BacklogReport() {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+  const data = useQuery(
+    api.reports.backlogOverview,
+    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  )
+
+  const mostCriticalPriority = useMemo(() => {
+    if (!data) return null
+    const entries = Object.entries(data.priorityCounts)
+    if (entries.length === 0) return null
+    return entries.reduce((prev, current) => (current[1] > prev[1] ? current : prev))
+  }, [data])
+
+  if (!data) {
+    return (
+      <div className="space-y-6">
+        {Array.from({ length: 3 }).map((_, index) => (
+          <Skeleton key={index} className="h-32 rounded-2xl" />
+        ))}
+      </div>
+    )
+  }
+
+  return (
+    <div className="space-y-8">
+      <div className="grid gap-4 md:grid-cols-3">
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconInbox className="size-4 text-neutral-500" /> Tickets em aberto
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Backlog total em atendimento.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totalOpen}</CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconAlertTriangle className="size-4 text-amber-500" /> Prioridade predominante
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Volume por prioridade no backlog.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-xl font-semibold text-neutral-900">
+            {mostCriticalPriority ? (
+              <span>
+                {PRIORITY_LABELS[mostCriticalPriority[0]] ?? mostCriticalPriority[0]} ({mostCriticalPriority[1]})
+              </span>
+            ) : (
+              "—"
+            )}
+          </CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconFilter className="size-4 text-neutral-500" /> Status acompanhados
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Distribuição dos tickets por status.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-xl font-semibold text-neutral-900">
+            {Object.keys(data.statusCounts).length}
+          </CardContent>
+        </Card>
+      </div>
+
+      <Card className="border-slate-200">
+        <CardHeader>
+          <CardTitle className="text-lg font-semibold text-neutral-900">Status do backlog</CardTitle>
+          <CardDescription className="text-neutral-600">
+            Acompanhe a evolução dos tickets pelas fases do fluxo de atendimento.
+          </CardDescription>
+        </CardHeader>
+        <CardContent>
+          <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
+            {Object.entries(data.statusCounts).map(([status, total]) => (
+              <div key={status} className="rounded-xl border border-slate-200 p-4">
+                <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">
+                  {STATUS_LABELS[status] ?? status}
+                </p>
+                <p className="mt-2 text-2xl font-semibold text-neutral-900">{total}</p>
+              </div>
+            ))}
+          </div>
+        </CardContent>
+      </Card>
+
+      <Card className="border-slate-200">
+        <CardHeader>
+          <CardTitle className="text-lg font-semibold text-neutral-900">Backlog por prioridade</CardTitle>
+          <CardDescription className="text-neutral-600">
+            Analise a pressão de atendimento conforme o nível de urgência.
+          </CardDescription>
+        </CardHeader>
+        <CardContent>
+          <div className="space-y-3">
+            {Object.entries(data.priorityCounts).map(([priority, total]) => (
+              <div key={priority} className="flex items-center justify-between rounded-xl border border-slate-200 px-4 py-3">
+                <span className="text-sm font-medium text-neutral-800">
+                  {PRIORITY_LABELS[priority] ?? priority}
+                </span>
+                <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                  {total} ticket{total === 1 ? "" : "s"}
+                </Badge>
+              </div>
+            ))}
+          </div>
+        </CardContent>
+      </Card>
+
+      <Card className="border-slate-200">
+        <CardHeader>
+          <CardTitle className="text-lg font-semibold text-neutral-900">Filas com maior backlog</CardTitle>
+          <CardDescription className="text-neutral-600">
+            Identifique onde concentrar esforços de atendimento.
+          </CardDescription>
+        </CardHeader>
+        <CardContent>
+          {data.queueCounts.length === 0 ? (
+            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
+              Nenhuma fila com tickets abertos no momento.
+            </p>
+          ) : (
+            <ul className="space-y-3">
+              {data.queueCounts.map((queue) => (
+                <li key={queue.id} className="flex items-center justify-between rounded-xl border border-slate-200 px-4 py-3">
+                  <div className="flex flex-col">
+                    <span className="text-sm font-medium text-neutral-900">{queue.name}</span>
+                  </div>
+                  <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                    {queue.total} em aberto
+                  </Badge>
+                </li>
+              ))}
+            </ul>
+          )}
+        </CardContent>
+      </Card>
+    </div>
+  )
+}
diff --git a/web/src/components/reports/csat-report.tsx b/web/src/components/reports/csat-report.tsx
new file mode 100644
index 0000000..933b68f
--- /dev/null
+++ b/web/src/components/reports/csat-report.tsx
@@ -0,0 +1,111 @@
+"use client"
+
+import { useQuery } from "convex/react"
+import { IconMoodSmile, IconStars, IconMessageCircle2 } from "@tabler/icons-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Skeleton } from "@/components/ui/skeleton"
+import { Badge } from "@/components/ui/badge"
+
+function formatScore(value: number | null) {
+  if (value === null) return "—"
+  return value.toFixed(2)
+}
+
+export function CsatReport() {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+  const data = useQuery(
+    api.reports.csatOverview,
+    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  )
+
+  if (!data) {
+    return (
+      <div className="space-y-6">
+        {Array.from({ length: 3 }).map((_, index) => (
+          <Skeleton key={index} className="h-32 rounded-2xl" />
+        ))}
+      </div>
+    )
+  }
+
+  return (
+    <div className="space-y-8">
+      <div className="grid gap-4 md:grid-cols-3">
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconMoodSmile className="size-4 text-teal-500" /> CSAT médio
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Média das respostas recebidas.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-3xl font-semibold text-neutral-900">
+            {formatScore(data.averageScore)}
+          </CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconStars className="size-4 text-violet-500" /> Total de respostas
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Avaliações coletadas nos tickets.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totalSurveys}</CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconMessageCircle2 className="size-4 text-sky-500" /> Últimas avaliações
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Até 10 registros mais recentes.</CardDescription>
+          </CardHeader>
+          <CardContent className="space-y-2">
+            {data.recent.length === 0 ? (
+              <p className="text-sm text-neutral-500">Ainda não coletamos nenhuma avaliação.</p>
+            ) : (
+              data.recent.map((item) => (
+                <div key={`${item.ticketId}-${item.receivedAt}`} className="flex items-center justify-between rounded-lg border border-slate-200 px-3 py-2 text-sm">
+                  <span>#{item.reference}</span>
+                  <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                    Nota {item.score}
+                  </Badge>
+                </div>
+              ))
+            )}
+          </CardContent>
+        </Card>
+      </div>
+
+      <Card className="border-slate-200">
+        <CardHeader>
+          <CardTitle className="text-lg font-semibold text-neutral-900">Distribuição das notas</CardTitle>
+          <CardDescription className="text-neutral-600">
+            Frequência de respostas para cada valor na escala de 1 a 5.
+          </CardDescription>
+        </CardHeader>
+        <CardContent>
+          <ul className="space-y-3">
+            {data.distribution.map((entry) => (
+              <li key={entry.score} className="flex items-center justify-between rounded-xl border border-slate-200 px-4 py-3">
+                <div className="flex items-center gap-3">
+                  <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                    Nota {entry.score}
+                  </Badge>
+                  <span className="text-sm text-neutral-700">{entry.total} respostas</span>
+                </div>
+                <span className="text-sm font-medium text-neutral-900">
+                  {data.totalSurveys === 0 ? "0%" : `${((entry.total / data.totalSurveys) * 100).toFixed(0)}%`}
+                </span>
+              </li>
+            ))}
+          </ul>
+        </CardContent>
+      </Card>
+    </div>
+  )
+}
diff --git a/web/src/components/reports/sla-report.tsx b/web/src/components/reports/sla-report.tsx
new file mode 100644
index 0000000..396b620
--- /dev/null
+++ b/web/src/components/reports/sla-report.tsx
@@ -0,0 +1,124 @@
+"use client"
+
+import { useMemo } from "react"
+import { useQuery } from "convex/react"
+import { IconAlertTriangle, IconGraph, IconClockHour4 } from "@tabler/icons-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Skeleton } from "@/components/ui/skeleton"
+import { Badge } from "@/components/ui/badge"
+
+function formatMinutes(value: number | null) {
+  if (value === null) return "—"
+  if (value < 60) return `${value.toFixed(0)} min`
+  const hours = Math.floor(value / 60)
+  const minutes = Math.round(value % 60)
+  if (minutes === 0) return `${hours}h`
+  return `${hours}h ${minutes}min`
+}
+
+export function SlaReport() {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+  const data = useQuery(
+    api.reports.slaOverview,
+    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  )
+
+  const queueTotal = useMemo(() => data?.queueBreakdown.reduce((acc, queue) => acc + queue.open, 0) ?? 0, [data])
+
+  if (!data) {
+    return (
+      <div className="space-y-6">
+        {Array.from({ length: 4 }).map((_, index) => (
+          <Skeleton key={index} className="h-32 rounded-2xl" />
+        ))}
+      </div>
+    )
+  }
+
+  return (
+    <div className="space-y-8">
+      <div className="grid gap-4 md:grid-cols-4">
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tickets abertos</CardTitle>
+            <CardDescription className="text-neutral-600">Chamados ativos acompanhados pelo SLA.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totals.open}</CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconAlertTriangle className="size-4 text-amber-500" /> Vencidos
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Tickets que ultrapassaram o prazo previsto.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-3xl font-semibold text-neutral-900">{data.totals.overdue}</CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconClockHour4 className="size-4 text-neutral-500" /> Tempo resposta médio
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Com base nos tickets respondidos.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-2xl font-semibold text-neutral-900">
+            {formatMinutes(data.response.averageFirstResponseMinutes ?? null)}
+            <p className="mt-1 text-xs text-neutral-500">{data.response.responsesRegistered} registros</p>
+          </CardContent>
+        </Card>
+        <Card className="border-slate-200">
+          <CardHeader>
+            <CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+              <IconGraph className="size-4 text-neutral-500" /> Tempo resolução médio
+            </CardTitle>
+            <CardDescription className="text-neutral-600">Chamados finalizados no período analisado.</CardDescription>
+          </CardHeader>
+          <CardContent className="text-2xl font-semibold text-neutral-900">
+            {formatMinutes(data.resolution.averageResolutionMinutes ?? null)}
+            <p className="mt-1 text-xs text-neutral-500">{data.resolution.resolvedCount} resolvidos</p>
+          </CardContent>
+        </Card>
+      </div>
+
+      <Card className="border-slate-200">
+        <CardHeader>
+          <div className="flex flex-col gap-2 md:flex-row md:items-center md:justify-between">
+            <div>
+              <CardTitle className="text-lg font-semibold text-neutral-900">Fila x Volume aberto</CardTitle>
+              <CardDescription className="text-neutral-600">
+                Distribuição dos {queueTotal} tickets abertos por fila de atendimento.
+              </CardDescription>
+            </div>
+          </div>
+        </CardHeader>
+        <CardContent>
+          {data.queueBreakdown.length === 0 ? (
+            <p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
+              Nenhuma fila com tickets ativos no momento.
+            </p>
+          ) : (
+            <ul className="space-y-3">
+              {data.queueBreakdown.map((queue) => (
+                <li key={queue.id} className="flex items-center justify-between gap-4 rounded-xl border border-slate-200 px-4 py-3">
+                  <div className="flex flex-col">
+                    <span className="text-sm font-medium text-neutral-900">{queue.name}</span>
+                    <span className="text-xs text-neutral-500">{((queue.open / Math.max(queueTotal, 1)) * 100).toFixed(0)}% do volume aberto</span>
+                  </div>
+                  <Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
+                    {queue.open} tickets
+                  </Badge>
+                </li>
+              ))}
+            </ul>
+          )}
+        </CardContent>
+      </Card>
+    </div>
+  )
+}
diff --git a/src/components/search-form.tsx b/web/src/components/search-form.tsx
similarity index 100%
rename from src/components/search-form.tsx
rename to web/src/components/search-form.tsx
diff --git a/web/src/components/section-cards.tsx b/web/src/components/section-cards.tsx
new file mode 100644
index 0000000..a104550
--- /dev/null
+++ b/web/src/components/section-cards.tsx
@@ -0,0 +1,171 @@
+"use client"
+
+import { useMemo } from "react"
+import { useQuery } from "convex/react"
+import { IconClockHour4, IconMessages, IconTrendingDown, IconTrendingUp } from "@tabler/icons-react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { Badge } from "@/components/ui/badge"
+import {
+  Card,
+  CardAction,
+  CardDescription,
+  CardFooter,
+  CardHeader,
+  CardTitle,
+} from "@/components/ui/card"
+import { Skeleton } from "@/components/ui/skeleton"
+
+function formatMinutes(value: number | null) {
+  if (value === null) return "—"
+  if (value < 60) return `${Math.round(value)} min`
+  const hours = Math.floor(value / 60)
+  const minutes = Math.round(value % 60)
+  if (minutes === 0) return `${hours}h`
+  return `${hours}h ${minutes}min`
+}
+
+function formatScore(value: number | null) {
+  if (value === null) return "—"
+  return value.toFixed(2)
+}
+
+export function SectionCards() {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  const dashboard = useQuery(
+    api.reports.dashboardOverview,
+    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  )
+
+  const trendInfo = useMemo(() => {
+    if (!dashboard?.newTickets) return { value: null, label: "Aguardando dados", icon: IconTrendingUp }
+    const trend = dashboard.newTickets.trendPercentage
+    if (trend === null) {
+      return { value: null, label: "Sem histórico", icon: IconTrendingUp }
+    }
+    const positive = trend >= 0
+    const icon = positive ? IconTrendingUp : IconTrendingDown
+    const label = `${positive ? "+" : ""}${trend.toFixed(1)}%`
+    return { value: trend, label, icon }
+  }, [dashboard])
+
+  const responseDelta = useMemo(() => {
+    if (!dashboard?.firstResponse) return { delta: null, label: "Sem dados", positive: false }
+    const delta = dashboard.firstResponse.deltaMinutes
+    if (delta === null) return { delta: null, label: "Sem comparação", positive: false }
+    const positive = delta <= 0
+    const value = `${delta > 0 ? "+" : ""}${Math.round(delta)} min`
+    return { delta, label: value, positive }
+  }, [dashboard])
+
+  const TrendIcon = trendInfo.icon
+
+  return (
+    <div className="grid grid-cols-1 gap-4 px-4 sm:grid-cols-2 xl:grid-cols-4 xl:px-8">
+      <Card className="@container/card border border-border/60 bg-gradient-to-br from-white/90 via-white to-primary/5 p-5 shadow-sm">
+        <CardHeader className="gap-3">
+          <CardDescription>Tickets novos</CardDescription>
+          <CardTitle className="text-3xl font-semibold tabular-nums">
+            {dashboard ? dashboard.newTickets.last24h : <Skeleton className="h-8 w-20" />}
+          </CardTitle>
+          <CardAction>
+            <Badge
+              variant="outline"
+              className={`rounded-full gap-1 px-2 py-1 text-xs ${
+                trendInfo.value !== null && trendInfo.value < 0 ? "text-red-500" : ""
+              }`}
+            >
+              <TrendIcon className="size-3.5" />
+              {trendInfo.label}
+            </Badge>
+          </CardAction>
+        </CardHeader>
+        <CardFooter className="flex-col items-start gap-1 text-sm text-muted-foreground">
+          <div className="flex gap-2 text-foreground">
+            {trendInfo.value === null
+              ? "Aguardando histórico"
+              : trendInfo.value >= 0
+                ? "Volume acima do período anterior"
+                : "Volume abaixo do período anterior"}
+          </div>
+          <span>Comparação com as 24h anteriores.</span>
+        </CardFooter>
+      </Card>
+
+      <Card className="@container/card border border-border/60 bg-gradient-to-br from-white/90 via-white to-primary/5 p-5 shadow-sm">
+        <CardHeader className="gap-3">
+          <CardDescription>Tempo médio da 1ª resposta</CardDescription>
+          <CardTitle className="text-3xl font-semibold tabular-nums">
+            {dashboard ? formatMinutes(dashboard.firstResponse.averageMinutes) : <Skeleton className="h-8 w-24" />}
+          </CardTitle>
+          <CardAction>
+            <Badge
+              variant="outline"
+              className={`rounded-full gap-1 px-2 py-1 text-xs ${
+                responseDelta.delta !== null && !responseDelta.positive ? "text-amber-500" : ""
+              }`}
+            >
+              {responseDelta.delta !== null && responseDelta.delta > 0 ? (
+                <IconTrendingUp className="size-3.5" />
+              ) : (
+                <IconTrendingDown className="size-3.5" />
+              )}
+              {responseDelta.label}
+            </Badge>
+          </CardAction>
+        </CardHeader>
+        <CardFooter className="flex-col items-start gap-1 text-sm text-muted-foreground">
+          <span className="text-foreground">
+            {dashboard
+              ? `${dashboard.firstResponse.responsesCount} tickets com primeira resposta`
+              : "Carregando amostra"}
+          </span>
+          <span>Média móvel dos últimos 7 dias.</span>
+        </CardFooter>
+      </Card>
+
+      <Card className="@container/card border border-border/60 bg-gradient-to-br from-white/90 via-white to-primary/5 p-5 shadow-sm">
+        <CardHeader className="gap-3">
+          <CardDescription>Tickets aguardando ação</CardDescription>
+          <CardTitle className="text-3xl font-semibold tabular-nums">
+            {dashboard ? dashboard.awaitingAction.total : <Skeleton className="h-8 w-16" />}
+          </CardTitle>
+          <CardAction>
+            <Badge variant="outline" className="rounded-full gap-1 px-2 py-1 text-xs">
+              <IconClockHour4 className="size-3.5" />
+              {dashboard ? `${dashboard.awaitingAction.atRisk} em risco` : "—"}
+            </Badge>
+          </CardAction>
+        </CardHeader>
+        <CardFooter className="flex-col items-start gap-1 text-sm text-muted-foreground">
+          <span className="text-foreground">Inclui status "Novo", "Aberto" e "Em espera".</span>
+          <span>Atrasos calculados com base no prazo de SLA.</span>
+        </CardFooter>
+      </Card>
+
+      <Card className="@container/card border border-border/60 bg-gradient-to-br from-white/90 via-white to-primary/5 p-5 shadow-sm">
+        <CardHeader className="gap-3">
+          <CardDescription>CSAT recente</CardDescription>
+          <CardTitle className="text-3xl font-semibold tabular-nums">
+            {dashboard ? formatScore(dashboard.csat.averageScore) : <Skeleton className="h-8 w-12" />}
+          </CardTitle>
+          <CardAction>
+            <Badge variant="outline" className="rounded-full gap-1 px-2 py-1 text-xs">
+              <IconMessages className="size-3.5" />
+              {dashboard ? `${dashboard.csat.totalSurveys} pesquisas` : "—"}
+            </Badge>
+          </CardAction>
+        </CardHeader>
+        <CardFooter className="flex-col items-start gap-1 text-sm text-muted-foreground">
+          <span className="text-foreground">Notas de satisfação recebidas nos últimos períodos.</span>
+          <span>Escala de 1 a 5 pontos.</span>
+        </CardFooter>
+      </Card>
+    </div>
+  )
+}
diff --git a/web/src/components/settings/settings-content.tsx b/web/src/components/settings/settings-content.tsx
new file mode 100644
index 0000000..6536d27
--- /dev/null
+++ b/web/src/components/settings/settings-content.tsx
@@ -0,0 +1,280 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import Link from "next/link"
+import { toast } from "sonner"
+import { Settings2, Share2, ShieldCheck, UserCog, UserPlus, Users2, Layers3 } from "lucide-react"
+
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import { Card, CardContent, CardDescription, CardFooter, CardHeader, CardTitle } from "@/components/ui/card"
+import { Separator } from "@/components/ui/separator"
+import { useAuth, signOut } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+
+import type { LucideIcon } from "lucide-react"
+
+type RoleRequirement = "admin" | "staff"
+
+type SettingsAction = {
+  title: string
+  description: string
+  href: string
+  cta: string
+  requiredRole?: RoleRequirement
+  icon: LucideIcon
+}
+
+const ROLE_LABELS: Record<string, string> = {
+  admin: "Administrador",
+  manager: "Gestor",
+  agent: "Agente",
+  collaborator: "Colaborador",
+  customer: "Cliente",
+}
+
+const SETTINGS_ACTIONS: SettingsAction[] = [
+  {
+    title: "Times & papéis",
+    description: "Controle quem pode atuar nas filas e atribua permissões refinadas por equipe.",
+    href: "/admin/teams",
+    cta: "Gerenciar times",
+    requiredRole: "admin",
+    icon: Users2,
+  },
+  {
+    title: "Canais & roteamento",
+    description: "Configure canais, horários de atendimento e regras automáticas de distribuição.",
+    href: "/admin/channels",
+    cta: "Abrir canais",
+    requiredRole: "admin",
+    icon: Share2,
+  },
+  {
+    title: "Campos e categorias",
+    description: "Ajuste categorias, subcategorias e campos personalizados para qualificar tickets.",
+    href: "/admin/fields",
+    cta: "Editar estrutura",
+    requiredRole: "admin",
+    icon: Layers3,
+  },
+  {
+    title: "Convites e acessos",
+    description: "Convide novos usuários, revise papéis e acompanhe quem tem acesso ao workspace.",
+    href: "/admin",
+    cta: "Abrir painel",
+    requiredRole: "admin",
+    icon: UserPlus,
+  },
+  {
+    title: "Preferências da equipe",
+    description: "Defina padrões de notificação e comportamento do modo play para toda a equipe.",
+    href: "#preferencias",
+    cta: "Ajustar preferências",
+    requiredRole: "staff",
+    icon: Settings2,
+  },
+  {
+    title: "Políticas e segurança",
+    description: "Acompanhe SLAs críticos, rastreie integrações e revise auditorias de acesso.",
+    href: "/admin/slas",
+    cta: "Revisar SLAs",
+    requiredRole: "admin",
+    icon: ShieldCheck,
+  },
+]
+
+export function SettingsContent() {
+  const { session, isAdmin, isStaff } = useAuth()
+  const [isSigningOut, setIsSigningOut] = useState(false)
+
+  const normalizedRole = session?.user.role?.toLowerCase() ?? "agent"
+  const roleLabel = ROLE_LABELS[normalizedRole] ?? "Agente"
+  const tenant = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  const sessionExpiry = useMemo(() => {
+    const expiresAt = session?.session?.expiresAt
+    if (!expiresAt) return null
+    return new Intl.DateTimeFormat("pt-BR", {
+      dateStyle: "long",
+      timeStyle: "short",
+    }).format(new Date(expiresAt))
+  }, [session?.session?.expiresAt])
+
+  async function handleSignOut() {
+    if (isSigningOut) return
+    setIsSigningOut(true)
+    try {
+      await signOut()
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível encerrar a sessão.")
+      setIsSigningOut(false)
+    }
+  }
+
+  function canAccess(requiredRole?: RoleRequirement) {
+    if (!requiredRole) return true
+    if (requiredRole === "admin") return isAdmin
+    if (requiredRole === "staff") return isStaff
+    return false
+  }
+
+  return (
+    <div className="mx-auto flex w-full max-w-6xl flex-col gap-6 px-4 pb-12 lg:px-6">
+      <div className="grid gap-6 lg:grid-cols-[minmax(0,1.7fr)_minmax(0,1fr)] lg:items-start">
+        <Card id="preferencias" className="border border-border/70">
+          <CardHeader className="flex flex-col gap-1">
+            <CardTitle className="text-2xl font-semibold text-neutral-900">Perfil</CardTitle>
+            <CardDescription className="text-sm text-neutral-600">
+              Dados sincronizados via Better Auth e utilizados para provisionamento no Convex.
+            </CardDescription>
+          </CardHeader>
+          <CardContent className="space-y-6">
+            <dl className="grid gap-4 text-sm text-neutral-700 sm:grid-cols-2">
+              <div className="space-y-1">
+                <dt className="text-xs uppercase tracking-wide text-neutral-500">Nome</dt>
+                <dd className="font-medium text-neutral-900">{session?.user.name ?? "—"}</dd>
+              </div>
+              <div className="space-y-1">
+                <dt className="text-xs uppercase tracking-wide text-neutral-500">E-mail</dt>
+                <dd className="font-medium text-neutral-900">{session?.user.email ?? "—"}</dd>
+              </div>
+              <div className="space-y-1">
+                <dt className="text-xs uppercase tracking-wide text-neutral-500">Tenant</dt>
+                <dd>
+                  <Badge variant="outline" className="rounded-full border-dashed px-2.5 py-1 text-xs uppercase tracking-wide">
+                    {tenant}
+                  </Badge>
+                </dd>
+              </div>
+              <div className="space-y-1">
+                <dt className="text-xs uppercase tracking-wide text-neutral-500">Papel</dt>
+                <dd>
+                  <Badge className="rounded-full px-3 py-1 text-xs font-semibold uppercase tracking-wide">
+                    {roleLabel}
+                  </Badge>
+                </dd>
+              </div>
+            </dl>
+            <Separator />
+            <div className="space-y-2 text-sm text-neutral-600">
+              <div className="flex items-center justify-between">
+                <span className="font-medium text-neutral-800">Sessão ativa</span>
+                {session?.session?.id ? (
+                  <code className="rounded-md bg-slate-100 px-2 py-1 text-xs font-mono text-neutral-700">
+                    {session.session.id.slice(0, 8)}…
+                  </code>
+                ) : null}
+              </div>
+              <p>{sessionExpiry ? `Expira em ${sessionExpiry}` : "Sessão em background com renovação automática."}</p>
+              <p className="text-xs text-neutral-500">
+                Alterações no perfil refletem instantaneamente no painel administrativo e nos relatórios.
+              </p>
+            </div>
+          </CardContent>
+          <CardFooter className="flex flex-wrap gap-2">
+            <Button size="sm" variant="outline" disabled>
+              Editar perfil (em breve)
+            </Button>
+            <Button size="sm" variant="outline" asChild>
+              <Link href="mailto:suporte@sistema.dev">Solicitar ajustes</Link>
+            </Button>
+            <Button size="sm" variant="destructive" onClick={handleSignOut} disabled={isSigningOut}>
+              Encerrar sessão
+            </Button>
+          </CardFooter>
+        </Card>
+        <Card className="border border-border/70">
+          <CardHeader className="flex flex-col gap-1">
+            <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
+              <UserCog className="size-4 text-neutral-500" /> Preferências rápidas
+            </CardTitle>
+            <CardDescription className="text-sm text-neutral-600">
+              Ajustes pessoais aplicados localmente para acelerar seu fluxo de trabalho.
+            </CardDescription>
+          </CardHeader>
+          <CardContent className="space-y-4">
+            <PreferenceItem
+              title="Abertura de tickets"
+              description="Sempre abrir detalhes em nova aba ao clicar na listagem."
+            />
+            <PreferenceItem
+              title="Notificações"
+              description="Receber alertas sonoros ao entrar novos tickets urgentes."
+            />
+            <PreferenceItem
+              title="Modo play"
+              description="Priorizar tickets da fila 'Chamados' ao iniciar uma nova sessão."
+            />
+          </CardContent>
+        </Card>
+      </div>
+      <section className="space-y-4">
+        <div>
+          <h2 className="text-base font-semibold text-neutral-900">Administração do workspace</h2>
+          <p className="text-sm text-neutral-600">
+            Centralize a gestão de times, canais e políticas. Recursos marcados como restritos dependem de perfil administrador.
+          </p>
+        </div>
+        <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
+          {SETTINGS_ACTIONS.map((action) => {
+            const allowed = canAccess(action.requiredRole)
+            const Icon = action.icon
+            return (
+              <Card key={action.title} className="border border-border/70">
+                <CardHeader className="flex flex-row items-start gap-3">
+                  <div className="rounded-full bg-neutral-100 p-2 text-neutral-500">
+                    <Icon className="size-4" />
+                  </div>
+                  <div className="flex flex-1 flex-col gap-1">
+                    <CardTitle className="text-sm font-semibold text-neutral-900">{action.title}</CardTitle>
+                    <CardDescription className="text-xs text-neutral-600">{action.description}</CardDescription>
+                  </div>
+                  {!allowed ? <Badge variant="outline" className="rounded-full border-dashed px-2 py-0.5 text-[10px] uppercase">Restrito</Badge> : null}
+                </CardHeader>
+                <CardFooter className="justify-end">
+                  {allowed ? (
+                    <Button asChild size="sm">
+                      <Link href={action.href}>{action.cta}</Link>
+                    </Button>
+                  ) : (
+                    <Button size="sm" variant="outline" disabled>
+                      Acesso restrito
+                    </Button>
+                  )}
+                </CardFooter>
+              </Card>
+            )
+          })}
+        </div>
+      </section>
+    </div>
+  )
+}
+
+type PreferenceItemProps = {
+  title: string
+  description: string
+}
+
+function PreferenceItem({ title, description }: PreferenceItemProps) {
+  const [enabled, setEnabled] = useState(false)
+
+  return (
+    <div className="flex items-start justify-between gap-4 rounded-xl border border-dashed border-slate-200/80 bg-white/70 p-4 shadow-[0_1px_2px_rgba(15,23,42,0.04)]">
+      <div className="space-y-1">
+        <p className="text-sm font-medium text-neutral-800">{title}</p>
+        <p className="text-xs text-neutral-500">{description}</p>
+      </div>
+      <Button
+        size="sm"
+        variant={enabled ? "default" : "outline"}
+        onClick={() => setEnabled((prev) => !prev)}
+        className="min-w-[96px]"
+      >
+        {enabled ? "Ativado" : "Ativar"}
+      </Button>
+    </div>
+  )
+}
diff --git a/web/src/components/site-header.tsx b/web/src/components/site-header.tsx
new file mode 100644
index 0000000..7bc088c
--- /dev/null
+++ b/web/src/components/site-header.tsx
@@ -0,0 +1,56 @@
+import type { ReactNode } from "react"
+
+import { Button } from "@/components/ui/button"
+import { Separator } from "@/components/ui/separator"
+import { SidebarTrigger } from "@/components/ui/sidebar"
+
+interface SiteHeaderProps {
+  title: string
+  lead?: string
+  primaryAction?: ReactNode
+  secondaryAction?: ReactNode
+}
+
+export function SiteHeader({
+  title,
+  lead,
+  primaryAction,
+  secondaryAction,
+}: SiteHeaderProps) {
+  return (
+    <header className="flex h-(--header-height) shrink-0 items-center gap-3 border-b bg-background/80 px-6 py-3 backdrop-blur supports-[backdrop-filter]:bg-background/60 transition-[width,height] ease-linear group-has-data-[collapsible=icon]/sidebar-wrapper:h-(--header-height) lg:px-8">
+      <SidebarTrigger className="-ml-1" />
+      <Separator orientation="vertical" className="mx-3 hidden h-6 sm:block" />
+      <div className="flex flex-1 flex-col gap-1">
+        {lead ? <span className="text-sm text-muted-foreground">{lead}</span> : null}
+        <h1 className="text-lg font-semibold">{title}</h1>
+      </div>
+      <div className="flex items-center gap-2">
+        {secondaryAction}
+        {primaryAction}
+      </div>
+    </header>
+  )
+}
+
+SiteHeader.PrimaryButton = function SiteHeaderPrimaryButton({
+  children,
+  ...props
+}: React.ComponentProps<typeof Button>) {
+  return (
+    <Button size="sm" {...props}>
+      {children}
+    </Button>
+  )
+}
+
+SiteHeader.SecondaryButton = function SiteHeaderSecondaryButton({
+  children,
+  ...props
+}: React.ComponentProps<typeof Button>) {
+  return (
+    <Button size="sm" variant="outline" {...props}>
+      {children}
+    </Button>
+  )
+}
diff --git a/src/components/tickets/category-select.tsx b/web/src/components/tickets/category-select.tsx
similarity index 85%
rename from src/components/tickets/category-select.tsx
rename to web/src/components/tickets/category-select.tsx
index 32bcd52..679e860 100644
--- a/src/components/tickets/category-select.tsx
+++ b/web/src/components/tickets/category-select.tsx
@@ -23,8 +23,6 @@ interface CategorySelectProps {
   disabled?: boolean
   categoryLabel?: string
   subcategoryLabel?: string
-  categoryRequired?: boolean
-  subcategoryRequired?: boolean
   className?: string
   secondaryEmptyLabel?: string
   layout?: "grid" | "stacked"
@@ -43,11 +41,9 @@ export function CategorySelectFields({
   onSubcategoryChange,
   autoSelectFirst = true,
   disabled = false,
-  categoryLabel = "Categoria",
-  subcategoryLabel = "Subcategoria",
-  categoryRequired = false,
-  subcategoryRequired = false,
-  secondaryEmptyLabel = "Selecione uma categoria",
+  categoryLabel = "Primária",
+  subcategoryLabel = "Secundária",
+  secondaryEmptyLabel = "Selecione uma categoria primária",
   className,
   layout = "grid",
 }: CategorySelectProps) {
@@ -84,11 +80,9 @@ export function CategorySelectFields({
 
   return (
     <div className={cn(containerClass, className)}>
-      <div className="space-y-1">
-        <label className="flex items-center gap-1.5 text-sm font-medium text-neutral-800">
-          <IconFolders className="size-4 text-neutral-500" />
-          {categoryLabel}
-          {categoryRequired ? <span className="text-red-500">*</span> : null}
+      <div className="space-y-1.5">
+        <label className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+          <IconFolders className="size-3.5" /> {categoryLabel}
         </label>
         <Select
           disabled={disabled || isLoading || categories.length === 0}
@@ -113,11 +107,9 @@ export function CategorySelectFields({
           </SelectContent>
         </Select>
       </div>
-      <div className="space-y-1">
-        <label className="flex items-center gap-1.5 text-sm font-medium text-neutral-800">
-          <IconFolder className="size-4 text-neutral-500" />
-          {subcategoryLabel}
-          {subcategoryRequired ? <span className="text-red-500">*</span> : null}
+      <div className="space-y-1.5">
+        <label className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+          <IconFolder className="size-3.5" /> {subcategoryLabel}
         </label>
         <Select
           disabled={disabled || secondaryOptions.length === 0}
diff --git a/src/components/tickets/delete-ticket-dialog.tsx b/web/src/components/tickets/delete-ticket-dialog.tsx
similarity index 76%
rename from src/components/tickets/delete-ticket-dialog.tsx
rename to web/src/components/tickets/delete-ticket-dialog.tsx
index 4625816..92891c0 100644
--- a/src/components/tickets/delete-ticket-dialog.tsx
+++ b/web/src/components/tickets/delete-ticket-dialog.tsx
@@ -1,8 +1,9 @@
 "use client"
 
 import { useRouter } from "next/navigation"
-import { useMemo, useState } from "react"
+import { useState } from "react"
 import { useMutation } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TS declarations until build
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
 import { Dialog, DialogContent, DialogHeader, DialogTitle, DialogDescription, DialogTrigger } from "@/components/ui/dialog"
@@ -10,28 +11,17 @@ import { Button } from "@/components/ui/button"
 import { AlertTriangle, Trash2 } from "lucide-react"
 import { toast } from "sonner"
 
-import { useAuth } from "@/lib/auth-client"
-
 export function DeleteTicketDialog({ ticketId }: { ticketId: Id<"tickets"> }) {
   const router = useRouter()
   const remove = useMutation(api.tickets.remove)
-  const { convexUserId, isAdmin } = useAuth()
   const [open, setOpen] = useState(false)
   const [loading, setLoading] = useState(false)
-  const viewerId = useMemo(() => (isAdmin && convexUserId ? (convexUserId as Id<"users">) : null), [isAdmin, convexUserId])
-
-  if (!viewerId) {
-    return null
-  }
 
   async function confirm() {
     setLoading(true)
     toast.loading("Excluindo ticket...", { id: "del" })
     try {
-      if (!viewerId) {
-        throw new Error("missing actor")
-      }
-      await remove({ ticketId, actorId: viewerId })
+      await remove({ ticketId })
       toast.success("Ticket excluído.", { id: "del" })
       setOpen(false)
       router.push("/tickets")
@@ -48,9 +38,9 @@ export function DeleteTicketDialog({ ticketId }: { ticketId: Id<"tickets"> }) {
         <Button
           size="icon"
           aria-label="Excluir ticket"
-          className="h-9 w-9 rounded-lg border border-rose-300 bg-white text-rose-600 transition hover:bg-rose-50 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-rose-200"
+          className="h-9 w-9 rounded-lg border border-transparent bg-transparent text-[#ef4444] transition hover:border-[#fecaca] hover:bg-[#fee2e2] focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#fecaca]/50"
         >
-          <Trash2 className="size-4" />
+          <Trash2 className="size-4 text-current" />
         </Button>
       </DialogTrigger>
       <DialogContent className="max-w-md">
diff --git a/web/src/components/tickets/new-ticket-dialog.tsx b/web/src/components/tickets/new-ticket-dialog.tsx
new file mode 100644
index 0000000..f28602b
--- /dev/null
+++ b/web/src/components/tickets/new-ticket-dialog.tsx
@@ -0,0 +1,317 @@
+"use client"
+
+import { z } from "zod"
+import { useMemo, useState } from "react"
+import type { Id } from "@/convex/_generated/dataModel"
+import type { TicketPriority, TicketQueueSummary } from "@/lib/schemas/ticket"
+import { useMutation, useQuery } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript definitions
+import { api } from "@/convex/_generated/api"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { useAuth } from "@/lib/auth-client"
+import { Dialog, DialogContent, DialogDescription, DialogHeader, DialogTitle, DialogTrigger } from "@/components/ui/dialog"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { FieldSet, FieldGroup, Field, FieldLabel, FieldError } from "@/components/ui/field"
+import { useForm } from "react-hook-form"
+import { zodResolver } from "@hookform/resolvers/zod"
+import { toast } from "sonner"
+import { Spinner } from "@/components/ui/spinner"
+import { Dropzone } from "@/components/ui/dropzone"
+import { RichTextEditor } from "@/components/ui/rich-text-editor"
+import {
+  PriorityIcon,
+  priorityStyles,
+} from "@/components/tickets/priority-select"
+import { CategorySelectFields } from "@/components/tickets/category-select"
+
+const schema = z.object({
+  subject: z.string().optional(),
+  summary: z.string().optional(),
+  description: z.string().optional(),
+  priority: z.enum(["LOW", "MEDIUM", "HIGH", "URGENT"]).default("MEDIUM"),
+  channel: z.enum(["EMAIL", "WHATSAPP", "CHAT", "PHONE", "API", "MANUAL"]).default("MANUAL"),
+  queueName: z.string().nullable().optional(),
+  categoryId: z.string().min(1, "Selecione uma categoria"),
+  subcategoryId: z.string().min(1, "Selecione uma categoria secundária"),
+})
+
+export function NewTicketDialog() {
+  const [open, setOpen] = useState(false)
+  const [loading, setLoading] = useState(false)
+  const form = useForm<z.infer<typeof schema>>({
+    resolver: zodResolver(schema),
+    defaultValues: {
+      subject: "",
+      summary: "",
+      description: "",
+      priority: "MEDIUM",
+      channel: "MANUAL",
+      queueName: null,
+      categoryId: "",
+      subcategoryId: "",
+    },
+    mode: "onTouched",
+  })
+  const { convexUserId } = useAuth()
+  const queueArgs = convexUserId
+    ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
+    : "skip"
+  const queuesRaw = useQuery(
+    convexUserId ? api.queues.summary : "skip",
+    queueArgs
+  ) as TicketQueueSummary[] | undefined
+  const queues = useMemo(() => queuesRaw ?? [], [queuesRaw])
+  const create = useMutation(api.tickets.create)
+  const addComment = useMutation(api.tickets.addComment)
+  const [attachments, setAttachments] = useState<Array<{ storageId: string; name: string; size?: number; type?: string }>>([])
+  const priorityValue = form.watch("priority") as TicketPriority
+  const channelValue = form.watch("channel")
+  const queueValue = form.watch("queueName") ?? "NONE"
+  const categoryIdValue = form.watch("categoryId")
+  const subcategoryIdValue = form.watch("subcategoryId")
+  const isSubmitted = form.formState.isSubmitted
+  const selectTriggerClass = "flex h-8 w-full items-center justify-between rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
+  const selectItemClass = "flex items-center gap-2 rounded-md px-2 py-2 text-sm text-neutral-800 transition data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
+
+  const handleCategoryChange = (value: string) => {
+    const previous = form.getValues("categoryId") ?? ""
+    const next = value ?? ""
+    form.setValue("categoryId", next, {
+      shouldDirty: previous !== next && previous !== "",
+      shouldTouch: true,
+      shouldValidate: isSubmitted,
+    })
+    if (!isSubmitted) {
+      form.clearErrors("categoryId")
+    }
+  }
+
+  const handleSubcategoryChange = (value: string) => {
+    const previous = form.getValues("subcategoryId") ?? ""
+    const next = value ?? ""
+    form.setValue("subcategoryId", next, {
+      shouldDirty: previous !== next && previous !== "",
+      shouldTouch: true,
+      shouldValidate: isSubmitted,
+    })
+    if (!isSubmitted) {
+      form.clearErrors("subcategoryId")
+    }
+  }
+
+  async function submit(values: z.infer<typeof schema>) {
+    if (!convexUserId) return
+    const subjectTrimmed = (values.subject ?? "").trim()
+    if (subjectTrimmed.length < 3) {
+      form.setError("subject", { type: "min", message: "Informe um assunto" })
+      return
+    }
+    setLoading(true)
+    toast.loading("Criando ticket…", { id: "new-ticket" })
+    try {
+      const sel = queues.find((q) => q.name === values.queueName)
+      const id = await create({
+        actorId: convexUserId as Id<"users">,
+        tenantId: DEFAULT_TENANT_ID,
+        subject: subjectTrimmed,
+        summary: values.summary,
+        priority: values.priority,
+        channel: values.channel,
+        queueId: sel?.id as Id<"queues"> | undefined,
+        requesterId: convexUserId as Id<"users">,
+        categoryId: values.categoryId as Id<"ticketCategories">,
+        subcategoryId: values.subcategoryId as Id<"ticketSubcategories">,
+      })
+      const hasDescription = (values.description ?? "").replace(/<[^>]*>/g, "").trim().length > 0
+      const bodyHtml = hasDescription ? (values.description as string) : (values.summary || "")
+      if (attachments.length > 0 || bodyHtml.trim().length > 0) {
+        const typedAttachments = attachments.map((a) => ({
+          storageId: a.storageId as unknown as Id<"_storage">,
+          name: a.name,
+          size: a.size,
+          type: a.type,
+        }))
+        await addComment({ ticketId: id as Id<"tickets">, authorId: convexUserId as Id<"users">, visibility: "PUBLIC", body: bodyHtml, attachments: typedAttachments })
+      }
+      toast.success("Ticket criado!", { id: "new-ticket" })
+      setOpen(false)
+      form.reset()
+      setAttachments([])
+      // Navegar para o ticket recém-criado
+      window.location.href = `/tickets/${id}`
+    } catch {
+      toast.error("Não foi possível criar o ticket.", { id: "new-ticket" })
+    } finally {
+      setLoading(false)
+    }
+  }
+
+  return (
+    <Dialog open={open} onOpenChange={setOpen}>
+      <DialogTrigger asChild>
+        <Button
+          size="sm"
+          className="rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
+        >
+          Novo ticket
+        </Button>
+      </DialogTrigger>
+      <DialogContent className="max-w-4xl gap-0 overflow-hidden rounded-3xl border border-slate-200 bg-white p-0 shadow-2xl lg:max-w-5xl">
+        <div className="max-h-[88vh] overflow-y-auto">
+          <div className="space-y-5 px-6 py-7 sm:px-8 md:px-10">
+            <form className="space-y-6" onSubmit={form.handleSubmit(submit)}>
+              <div className="flex flex-col gap-4 border-b border-slate-200 pb-5 md:flex-row md:items-start md:justify-between">
+                <DialogHeader className="gap-1.5 p-0">
+                  <DialogTitle className="text-xl font-semibold text-neutral-900">Novo ticket</DialogTitle>
+                  <DialogDescription className="text-sm text-neutral-600">
+                    Preencha as informações básicas para abrir um chamado.
+                  </DialogDescription>
+                </DialogHeader>
+                <div className="flex justify-end md:min-w-[140px]">
+                  <Button
+                    type="submit"
+                    disabled={loading}
+                    className="inline-flex items-center gap-2 rounded-lg border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30 disabled:opacity-60"
+                  >
+                    {loading ? (
+                      <>
+                        <Spinner className="me-2" /> Criando…
+                      </>
+                    ) : (
+                      "Criar"
+                    )}
+                  </Button>
+                </div>
+              </div>
+              <FieldSet>
+                <FieldGroup className="lg:grid-cols-[minmax(0,1.2fr)_minmax(0,0.8fr)]">
+                  <div className="space-y-4">
+                    <Field>
+                      <FieldLabel htmlFor="subject">Assunto</FieldLabel>
+                      <Input id="subject" {...form.register("subject")} placeholder="Ex.: Erro 500 no portal" />
+                      <FieldError errors={form.formState.errors.subject ? [{ message: form.formState.errors.subject.message }] : []} />
+                    </Field>
+                    <Field>
+                      <FieldLabel htmlFor="summary">Resumo</FieldLabel>
+                      <textarea
+                        id="summary"
+                        className="min-h-[96px] w-full rounded-lg border border-slate-300 bg-background p-3 text-sm shadow-sm focus-visible:border-[#00d6eb] focus-visible:outline-none"
+                        {...form.register("summary")}
+                      />
+                    </Field>
+                    <Field>
+                      <FieldLabel>Descrição</FieldLabel>
+                      <RichTextEditor
+                        value={form.watch("description") || ""}
+                        onChange={(html) => form.setValue("description", html)}
+                        placeholder="Detalhe o problema, passos para reproduzir, links, etc."
+                      />
+                    </Field>
+                    <Field>
+                      <FieldLabel>Anexos</FieldLabel>
+                      <Dropzone
+                        onUploaded={(files) => setAttachments((prev) => [...prev, ...files])}
+                        className="space-y-1.5 [&>div:first-child]:rounded-2xl [&>div:first-child]:p-4 [&>div:first-child]:pb-5 [&>div:first-child]:shadow-sm"
+                      />
+                      <FieldError className="mt-1">Formatos comuns de imagem e documentos são aceitos.</FieldError>
+                    </Field>
+                  </div>
+                  <div className="space-y-4">
+                    <Field>
+                      <CategorySelectFields
+                        tenantId={DEFAULT_TENANT_ID}
+                        categoryId={categoryIdValue || null}
+                        subcategoryId={subcategoryIdValue || null}
+                        onCategoryChange={handleCategoryChange}
+                        onSubcategoryChange={handleSubcategoryChange}
+                        categoryLabel="Categoria primária"
+                        subcategoryLabel="Categoria secundária"
+                        layout="stacked"
+                      />
+                      {form.formState.errors.categoryId?.message || form.formState.errors.subcategoryId?.message ? (
+                        <FieldError className="mt-1 space-y-0.5">
+                          <>
+                            {form.formState.errors.categoryId?.message ? <div>{form.formState.errors.categoryId?.message}</div> : null}
+                            {form.formState.errors.subcategoryId?.message ? <div>{form.formState.errors.subcategoryId?.message}</div> : null}
+                          </>
+                        </FieldError>
+                      ) : null}
+                    </Field>
+                    <div className="grid gap-3 sm:grid-cols-2 xl:grid-cols-1 xl:gap-4">
+                      <Field>
+                        <FieldLabel>Prioridade</FieldLabel>
+                        <Select value={priorityValue} onValueChange={(v) => form.setValue("priority", v as z.infer<typeof schema>["priority"])}>
+                          <SelectTrigger className={selectTriggerClass}>
+                            <SelectValue placeholder="Escolha a prioridade" />
+                          </SelectTrigger>
+                          <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
+                            {(["LOW", "MEDIUM", "HIGH", "URGENT"] as const).map((option) => (
+                              <SelectItem key={option} value={option} className={selectItemClass}>
+                                <span className="inline-flex items-center gap-2">
+                                  <PriorityIcon value={option} />
+                                  {priorityStyles[option].label}
+                                </span>
+                              </SelectItem>
+                            ))}
+                          </SelectContent>
+                        </Select>
+                      </Field>
+                      <Field>
+                        <FieldLabel>Canal</FieldLabel>
+                        <Select value={channelValue} onValueChange={(v) => form.setValue("channel", v as z.infer<typeof schema>["channel"])}>
+                          <SelectTrigger className={selectTriggerClass}>
+                            <SelectValue placeholder="Canal" />
+                          </SelectTrigger>
+                          <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
+                            <SelectItem value="EMAIL" className={selectItemClass}>
+                              E-mail
+                            </SelectItem>
+                            <SelectItem value="WHATSAPP" className={selectItemClass}>
+                              WhatsApp
+                            </SelectItem>
+                            <SelectItem value="CHAT" className={selectItemClass}>
+                              Chat
+                            </SelectItem>
+                            <SelectItem value="PHONE" className={selectItemClass}>
+                              Telefone
+                            </SelectItem>
+                            <SelectItem value="API" className={selectItemClass}>
+                              API
+                            </SelectItem>
+                            <SelectItem value="MANUAL" className={selectItemClass}>
+                              Manual
+                            </SelectItem>
+                          </SelectContent>
+                        </Select>
+                      </Field>
+                      <Field>
+                        <FieldLabel>Fila</FieldLabel>
+                        <Select value={queueValue} onValueChange={(v) => form.setValue("queueName", v === "NONE" ? null : v)}>
+                          <SelectTrigger className={selectTriggerClass}>
+                            <SelectValue placeholder="Sem fila" />
+                          </SelectTrigger>
+                          <SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
+                            <SelectItem value="NONE" className={selectItemClass}>
+                              Sem fila
+                            </SelectItem>
+                            {queues.map((q) => (
+                              <SelectItem key={q.id} value={q.name} className={selectItemClass}>
+                                {q.name}
+                              </SelectItem>
+                            ))}
+                          </SelectContent>
+                        </Select>
+                      </Field>
+                    </div>
+                  </div>
+                </FieldGroup>
+              </FieldSet>
+            </form>
+          </div>
+        </div>
+      </DialogContent>
+    </Dialog>
+  )
+}
diff --git a/src/components/tickets/play-next-ticket-card.tsx b/web/src/components/tickets/play-next-ticket-card.tsx
similarity index 81%
rename from src/components/tickets/play-next-ticket-card.tsx
rename to web/src/components/tickets/play-next-ticket-card.tsx
index 97b1939..2e41e82 100644
--- a/src/components/tickets/play-next-ticket-card.tsx
+++ b/web/src/components/tickets/play-next-ticket-card.tsx
@@ -5,10 +5,11 @@ import { useState } from "react"
 import { useRouter } from "next/navigation"
 import { IconArrowRight, IconPlayerPlayFilled } from "@tabler/icons-react"
 import { useMutation, useQuery } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
 import { api } from "@/convex/_generated/api"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
 import { useAuth } from "@/lib/auth-client"
-import type { Ticket, TicketPlayContext, TicketQueueSummary } from "@/lib/schemas/ticket"
+import type { TicketPlayContext, TicketQueueSummary } from "@/lib/schemas/ticket"
 import type { Id } from "@/convex/_generated/dataModel"
 import { mapTicketFromServer } from "@/lib/mappers/ticket"
 import { Badge } from "@/components/ui/badge"
@@ -30,13 +31,13 @@ const secondaryButtonClass = "inline-flex items-center gap-2 rounded-lg border b
 
 export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
   const router = useRouter()
-  const { convexUserId, isStaff } = useAuth()
-  const queuesEnabled = Boolean(isStaff && convexUserId)
-  const queueSummaryResult = useQuery(
-    api.queues.summary,
-    queuesEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
-  )
-  const queueSummary: TicketQueueSummary[] = Array.isArray(queueSummaryResult) ? queueSummaryResult : []
+  const { convexUserId } = useAuth()
+  const queueArgs = convexUserId
+    ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
+    : "skip"
+  const queueSummary = (
+    useQuery(convexUserId ? api.queues.summary : "skip", queueArgs) as TicketQueueSummary[] | undefined
+  ) ?? []
   const playNext = useMutation(api.tickets.playNext)
   const [selectedQueueId, setSelectedQueueId] = useState<string | undefined>(undefined)
 
@@ -54,24 +55,20 @@ export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
         }
       : "skip"
   )?.[0]
-  const nextTicketUi: Ticket | null = nextTicketFromServer ? mapTicketFromServer(nextTicketFromServer as unknown) : null
-  const sanitizedNextTicket = nextTicketUi
-    ? ({ ...nextTicketUi, lastTimelineEntry: nextTicketUi.lastTimelineEntry ?? undefined } as Ticket)
-    : null
+  const nextTicketUi = nextTicketFromServer ? mapTicketFromServer(nextTicketFromServer as unknown) : null
 
   const cardContext: TicketPlayContext | null =
     context ??
-    (sanitizedNextTicket
+    (nextTicketUi
       ? {
           queue: {
             id: "default",
             name: "Geral",
             pending: queueSummary.reduce((acc, item) => acc + item.pending, 0),
-            inProgress: queueSummary.reduce((acc, item) => acc + item.inProgress, 0),
-            paused: queueSummary.reduce((acc, item) => acc + item.paused, 0),
-            breached: queueSummary.reduce((acc, item) => acc + item.breached, 0),
+            waiting: queueSummary.reduce((acc, item) => acc + item.waiting, 0),
+            breached: 0,
           },
-          nextTicket: sanitizedNextTicket,
+          nextTicket: nextTicketUi,
         }
       : null)
 
@@ -117,8 +114,9 @@ export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
         </div>
         <div className="space-y-1">
           <h2 className="text-xl font-semibold text-neutral-900">{ticket.subject}</h2>
+          <p className="text-sm text-neutral-600">{ticket.summary}</p>
         </div>
-        <div className="flex flex-wrap items-center gap-2 text-xs text-neutral-600">
+        <div className="flex flex-wrap gap-2 text-xs text-neutral-600">
           <Badge className={queueBadgeClass}>{ticket.queue ?? "Sem fila"}</Badge>
           <TicketStatusBadge status={ticket.status} />
           <span className="font-medium text-neutral-900">Solicitante: {ticket.requester.name}</span>
@@ -130,15 +128,11 @@ export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
             <span className="font-semibold text-neutral-900">{cardContext.queue.pending}</span>
           </div>
           <div className="flex items-center justify-between">
-            <span>Em andamento</span>
-            <span className="font-semibold text-neutral-900">{cardContext.queue.inProgress}</span>
+            <span>Em espera</span>
+            <span className="font-semibold text-neutral-900">{cardContext.queue.waiting}</span>
           </div>
           <div className="flex items-center justify-between">
-            <span>Pausados</span>
-            <span className="font-semibold text-neutral-900">{cardContext.queue.paused}</span>
-          </div>
-          <div className="flex items-center justify-between">
-            <span>Fora do SLA</span>
+            <span>SLA violado</span>
             <span className="font-semibold text-red-600">{cardContext.queue.breached}</span>
           </div>
         </div>
@@ -169,4 +163,4 @@ export function PlayNextTicketCard({ context }: PlayNextTicketCardProps) {
       </CardContent>
     </Card>
   )
-}
+}
diff --git a/web/src/components/tickets/priority-pill.tsx b/web/src/components/tickets/priority-pill.tsx
new file mode 100644
index 0000000..3eebdad
--- /dev/null
+++ b/web/src/components/tickets/priority-pill.tsx
@@ -0,0 +1,16 @@
+import { type TicketPriority } from "@/lib/schemas/ticket"
+import { Badge } from "@/components/ui/badge"
+import { cn } from "@/lib/utils"
+import { PriorityIcon, priorityStyles } from "@/components/tickets/priority-select"
+
+const baseClass = "inline-flex h-9 items-center gap-2 rounded-full px-3 text-sm font-semibold"
+
+export function TicketPriorityPill({ priority }: { priority: TicketPriority }) {
+  const styles = priorityStyles[priority]
+  return (
+    <Badge className={cn(baseClass, styles?.badgeClass)}>
+      <PriorityIcon value={priority} />
+      {styles?.label ?? priority}
+    </Badge>
+  )
+}
diff --git a/src/components/tickets/priority-select.tsx b/web/src/components/tickets/priority-select.tsx
similarity index 81%
rename from src/components/tickets/priority-select.tsx
rename to web/src/components/tickets/priority-select.tsx
index 6b10c97..4c68426 100644
--- a/src/components/tickets/priority-select.tsx
+++ b/web/src/components/tickets/priority-select.tsx
@@ -2,17 +2,24 @@
 
 import { useState } from "react"
 import { useMutation } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
 import type { TicketPriority } from "@/lib/schemas/ticket"
 import { useAuth } from "@/lib/auth-client"
-import { priorityStyles } from "@/lib/ticket-priority-style"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
 import { Badge } from "@/components/ui/badge"
 import { toast } from "sonner"
 import { ArrowDown, ArrowRight, ArrowUp, ChevronsUp, ChevronDown } from "lucide-react"
 import { cn } from "@/lib/utils"
 
+export const priorityStyles: Record<TicketPriority, { label: string; badgeClass: string }> = {
+  LOW: { label: "Baixa", badgeClass: "bg-slate-100 text-slate-700" },
+  MEDIUM: { label: "Média", badgeClass: "bg-[#dff1fb] text-[#0a4760]" },
+  HIGH: { label: "Alta", badgeClass: "bg-[#fde8d1] text-[#7d3b05]" },
+  URGENT: { label: "Urgente", badgeClass: "bg-[#fbd9dd] text-[#8b0f1c]" },
+}
+
 export const priorityTriggerClass =
   "h-8 w-[160px] rounded-full border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
 export const priorityItemClass = "flex items-center gap-2 rounded-md px-2 py-2 text-sm text-neutral-800 transition data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
@@ -30,17 +37,7 @@ export function PriorityIcon({ value }: { value: TicketPriority }) {
   return <ChevronsUp className={iconClass} />
 }
 
-export function PrioritySelect({
-  ticketId,
-  value,
-  className,
-  badgeClassName,
-}: {
-  ticketId: string
-  value: TicketPriority
-  className?: string
-  badgeClassName?: string
-}) {
+export function PrioritySelect({ ticketId, value }: { ticketId: string; value: TicketPriority }) {
   const updatePriority = useMutation(api.tickets.updatePriority)
   const [priority, setPriority] = useState<TicketPriority>(value)
   const { convexUserId } = useAuth()
@@ -63,22 +60,16 @@ export function PrioritySelect({
         }
       }}
     >
-      <SelectTrigger className={cn(headerTriggerClass, className)} aria-label="Atualizar prioridade">
+      <SelectTrigger className={headerTriggerClass} aria-label="Atualizar prioridade">
         <SelectValue asChild>
-          <Badge
-            className={cn(priorityBadgeClass, priorityStyles[priority]?.badgeClass, badgeClassName)}
-          >
+          <Badge className={cn(priorityBadgeClass, priorityStyles[priority]?.badgeClass)}>
             <PriorityIcon value={priority} />
             {priorityStyles[priority]?.label ?? priority}
             <ChevronDown className="size-3 text-current transition group-data-[state=open]:rotate-180" />
           </Badge>
         </SelectValue>
       </SelectTrigger>
-      <SelectContent
-        position="item-aligned"
-        onCloseAutoFocus={(e) => e.preventDefault()}
-        className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm"
-      >
+      <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
         {(["LOW", "MEDIUM", "HIGH", "URGENT"] as const).map((option) => (
           <SelectItem key={option} value={option} className={priorityItemClass}>
             <span className="inline-flex items-center gap-2">
@@ -91,5 +82,3 @@ export function PrioritySelect({
     </Select>
   )
 }
-
-export { priorityStyles }
diff --git a/src/components/tickets/recent-tickets-panel.tsx b/web/src/components/tickets/recent-tickets-panel.tsx
similarity index 50%
rename from src/components/tickets/recent-tickets-panel.tsx
rename to web/src/components/tickets/recent-tickets-panel.tsx
index 3544a55..3e8fbc4 100644
--- a/src/components/tickets/recent-tickets-panel.tsx
+++ b/web/src/components/tickets/recent-tickets-panel.tsx
@@ -5,98 +5,98 @@ import Link from "next/link"
 import { formatDistanceToNow } from "date-fns"
 import { ptBR } from "date-fns/locale"
 import { useQuery } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TS declarations
 import { api } from "@/convex/_generated/api"
 import type { Id } from "@/convex/_generated/dataModel"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
 import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
 import type { Ticket } from "@/lib/schemas/ticket"
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
 import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
 import { Skeleton } from "@/components/ui/skeleton"
 import { TicketPriorityPill } from "@/components/tickets/priority-pill"
 import { TicketStatusBadge } from "@/components/tickets/status-badge"
 import { useAuth } from "@/lib/auth-client"
-import { cn } from "@/lib/utils"
+
+const metaBadgeClass =
+  "inline-flex items-center gap-1 rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-[11px] font-semibold text-neutral-700"
+
+const channelLabel: Record<string, string> = {
+  EMAIL: "E-mail",
+  WHATSAPP: "WhatsApp",
+  CHAT: "Chat",
+  PHONE: "Telefone",
+  API: "API",
+  MANUAL: "Manual",
+}
 
 function TicketRow({ ticket, entering }: { ticket: Ticket; entering: boolean }) {
-  const queueLabel = ticket.queue ?? "Sem fila"
-  const requesterName = ticket.requester.name ?? ticket.requester.email ?? "Solicitante"
-  const categoryBadges = [ticket.category?.name, ticket.subcategory?.name].filter((value): value is string => Boolean(value))
-  const badgeClass =
-    "rounded-lg border border-slate-300 px-3.5 py-1.5 text-sm font-medium text-slate-600 transition-colors"
-
   return (
-    <Link
-      href={`/tickets/${ticket.id}`}
-      className={cn(
-        "group relative block rounded-2xl border border-slate-200 bg-white/70 px-6 py-5 transition-all duration-300 hover:border-slate-300 hover:bg-white",
-        entering ? "recent-ticket-enter" : ""
-      )}
+    <div
+      className={`rounded-xl border border-slate-200 bg-white/60 p-4 transition-all duration-300 hover:border-slate-300 hover:bg-white ${entering ? "recent-ticket-enter" : ""}`}
     >
-      <div className="absolute right-6 top-5 flex flex-col items-end gap-2 sm:flex-row sm:items-center">
-        <TicketStatusBadge status={ticket.status} className="h-8 px-3.5 text-sm" />
-        <TicketPriorityPill priority={ticket.priority} className="h-8 px-3.5 text-sm" />
-      </div>
       <div className="flex flex-col gap-4 md:flex-row md:items-start md:justify-between">
-        <div className="min-w-0 space-y-3">
-          <div className="flex items-start gap-3 pr-28 text-sm font-medium text-neutral-500 sm:pr-32">
-            <div className="flex flex-wrap items-center gap-2">
-              <span className="text-xl font-bold text-neutral-900">#{ticket.reference}</span>
-              <span className="truncate text-neutral-500">{queueLabel}</span>
-            </div>
-          </div>
-          <div className="space-y-1.5 pr-12 sm:pr-20">
-            <span className="line-clamp-1 text-[20px] font-semibold text-neutral-900 transition-colors group-hover:text-neutral-700">
-              {ticket.subject}
+        <div className="min-w-0 space-y-2">
+          <div className="flex flex-wrap items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
+            <span className="text-neutral-900">#{ticket.reference}</span>
+            <span className="rounded-full bg-[#00e8ff]/15 px-2 py-0.5 text-[11px] font-semibold text-[#006879]">
+              {ticket.queue ?? "Sem fila"}
             </span>
           </div>
-          <div className="flex flex-wrap items-center gap-2 text-sm text-neutral-600">
-            <span className="font-semibold text-neutral-700">{requesterName}</span>
+          <div className="space-y-1">
+            <Link href={`/tickets/${ticket.id}`} className="line-clamp-1 text-base font-semibold text-neutral-900 transition hover:text-neutral-700">
+              {ticket.subject}
+            </Link>
+            <p className="line-clamp-2 text-sm text-neutral-600">{ticket.summary ?? "Sem resumo"}</p>
+          </div>
+          <div className="flex flex-wrap items-center gap-2 text-xs text-neutral-600">
+            <span className="font-semibold text-neutral-700">{ticket.requester.name}</span>
             <span className="text-neutral-400">•</span>
             <span>{formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR })}</span>
           </div>
-          <div className="flex flex-wrap items-center gap-2 text-sm text-neutral-600">
-            {categoryBadges.length > 0 ? (
-              categoryBadges.map((label) => (
-                <span key={label} className={badgeClass}>
-                  {label}
-                </span>
-              ))
-            ) : (
-              <span className={badgeClass}>Sem categoria</span>
-            )}
+          {ticket.category ? (
+            <Badge className="inline-flex items-center gap-1 rounded-full border border-[#00e8ff]/50 bg-[#00e8ff]/10 px-3 py-1 text-[11px] font-semibold text-[#02414d]">
+              {ticket.category.name}
+              {ticket.subcategory ? ` • ${ticket.subcategory.name}` : ""}
+            </Badge>
+          ) : (
+            <Badge className="inline-flex items-center gap-1 rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-[11px] font-semibold text-neutral-700">
+              Sem categoria
+            </Badge>
+          )}
+        </div>
+        <div className="flex shrink-0 flex-col gap-3 text-right md:w-[220px]">
+          <div className="flex flex-wrap justify-end gap-2">
+            <TicketStatusBadge status={ticket.status} />
+            <TicketPriorityPill priority={ticket.priority} />
+          </div>
+          <div className="flex flex-wrap justify-end gap-x-2 gap-y-1 text-xs text-neutral-600">
+            <Badge className={metaBadgeClass}>{channelLabel[ticket.channel] ?? ticket.channel}</Badge>
+            <Badge className={metaBadgeClass}>{ticket.assignee?.name ?? "Sem responsável"}</Badge>
           </div>
         </div>
       </div>
-    </Link>
+    </div>
   )
 }
 
 export function RecentTicketsPanel() {
   const { convexUserId } = useAuth()
-  const ticketsResult = useQuery(
+  const ticketsRaw = useQuery(
     api.tickets.list,
-    convexUserId
-      ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users">, limit: 12 }
-      : "skip"
+    convexUserId ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users">, limit: 6 } : "skip"
   )
   const [enteringId, setEnteringId] = useState<string | null>(null)
   const previousIdsRef = useRef<string[]>([])
 
-  const tickets = useMemo(() => {
-    if (!Array.isArray(ticketsResult)) return []
-    const all = mapTicketsFromServerList(ticketsResult as unknown[]).filter((t) => t.status !== "RESOLVED")
-    // Unassigned first (no assignee), oldest first among unassigned; then the rest by updatedAt desc
-    const unassigned = all
-      .filter((t) => !t.assignee)
-      .sort((a, b) => a.createdAt.getTime() - b.createdAt.getTime())
-    const assigned = all
-      .filter((t) => !!t.assignee)
-      .sort((a, b) => b.updatedAt.getTime() - a.updatedAt.getTime())
-    return [...unassigned, ...assigned].slice(0, 3)
-  }, [ticketsResult])
+  const tickets = useMemo(
+    () => mapTicketsFromServerList((ticketsRaw ?? []) as unknown[]).slice(0, 6),
+    [ticketsRaw]
+  )
 
   useEffect(() => {
-    if (!Array.isArray(ticketsResult)) {
+    if (ticketsRaw === undefined) {
       previousIdsRef.current = []
       return
     }
@@ -115,7 +115,7 @@ export function RecentTicketsPanel() {
       setEnteringId(topId)
     }
     previousIdsRef.current = ids
-  }, [tickets, ticketsResult])
+  }, [tickets, ticketsRaw])
 
   useEffect(() => {
     if (!enteringId) return
@@ -123,14 +123,14 @@ export function RecentTicketsPanel() {
     return () => window.clearTimeout(timer)
   }, [enteringId])
 
-  if (convexUserId && !Array.isArray(ticketsResult)) {
+  if (ticketsRaw === undefined) {
     return (
       <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
         <CardHeader className="pb-2">
-          <CardTitle className="text-lg font-semibold text-neutral-900">Últimos chamados</CardTitle>
+          <CardTitle className="text-base font-semibold text-neutral-900">Últimos chamados</CardTitle>
         </CardHeader>
         <CardContent className="space-y-3">
-          {Array.from({ length: 3 }).map((_, index) => (
+          {Array.from({ length: 4 }).map((_, index) => (
             <div key={index} className="rounded-xl border border-slate-100 bg-slate-50/60 p-4">
               <Skeleton className="mb-2 h-4 w-48" />
               <Skeleton className="h-3 w-64" />
@@ -144,13 +144,10 @@ export function RecentTicketsPanel() {
   return (
     <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
       <CardHeader className="flex flex-row items-center justify-between pb-4">
-        <CardTitle className="text-lg font-semibold text-neutral-900">Últimos chamados</CardTitle>
-        <Link
-          href="/tickets"
-          className="text-sm font-semibold text-[#006879] underline-offset-4 transition-colors hover:text-[#004d5a] hover:underline"
-        >
-          Ver todos
-        </Link>
+        <CardTitle className="text-base font-semibold text-neutral-900">Últimos chamados</CardTitle>
+        <Button asChild size="sm" variant="ghost" className="text-sm font-semibold text-[#006879] hover:bg-[#00e8ff]/10">
+          <Link href="/tickets">Ver todos</Link>
+        </Button>
       </CardHeader>
       <CardContent className="space-y-3">
         {tickets.length === 0 ? (
diff --git a/web/src/components/tickets/status-badge.tsx b/web/src/components/tickets/status-badge.tsx
new file mode 100644
index 0000000..814abf2
--- /dev/null
+++ b/web/src/components/tickets/status-badge.tsx
@@ -0,0 +1,26 @@
+"use client"
+
+import { ticketStatusSchema, type TicketStatus } from "@/lib/schemas/ticket"
+import { Badge } from "@/components/ui/badge"
+import { cn } from "@/lib/utils"
+
+const statusStyles: Record<TicketStatus, { label: string; className: string }> = {
+  NEW: { label: "Novo", className: "border border-slate-200 bg-slate-100 text-slate-700" },
+  OPEN: { label: "Aberto", className: "border border-slate-200 bg-[#dff1fb] text-[#0a4760]" },
+  PENDING: { label: "Pendente", className: "border border-slate-200 bg-[#fdebd6] text-[#7b4107]" },
+  ON_HOLD: { label: "Em espera", className: "border border-slate-200 bg-[#ede8ff] text-[#4f2f96]" },
+  RESOLVED: { label: "Resolvido", className: "border border-slate-200 bg-[#dcf4eb] text-[#1f6a45]" },
+  CLOSED: { label: "Fechado", className: "border border-slate-200 bg-slate-200 text-slate-700" },
+}
+
+type TicketStatusBadgeProps = { status: TicketStatus }
+
+export function TicketStatusBadge({ status }: TicketStatusBadgeProps) {
+  const parsed = ticketStatusSchema.parse(status)
+  const styles = statusStyles[parsed]
+  return (
+    <Badge className={cn('inline-flex items-center rounded-full px-3 py-0.5 text-xs font-semibold', styles?.className)}>
+      {styles?.label ?? parsed}
+    </Badge>
+  )
+}
diff --git a/web/src/components/tickets/status-select.tsx b/web/src/components/tickets/status-select.tsx
new file mode 100644
index 0000000..f2f6887
--- /dev/null
+++ b/web/src/components/tickets/status-select.tsx
@@ -0,0 +1,71 @@
+"use client"
+
+import { useState } from "react"
+import { useMutation } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import type { TicketStatus } from "@/lib/schemas/ticket"
+import { useAuth } from "@/lib/auth-client"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { Badge } from "@/components/ui/badge"
+import { toast } from "sonner"
+import { cn } from "@/lib/utils"
+import { ChevronDown } from "lucide-react"
+
+const statusStyles: Record<TicketStatus, { label: string; badgeClass: string }> = {
+  NEW: { label: "Novo", badgeClass: "bg-slate-100 text-slate-700" },
+  OPEN: { label: "Aberto", badgeClass: "bg-[#dff1fb] text-[#0a4760]" },
+  PENDING: { label: "Pendente", badgeClass: "bg-[#fdebd6] text-[#7b4107]" },
+  ON_HOLD: { label: "Em espera", badgeClass: "bg-[#ede8ff] text-[#4f2f96]" },
+  RESOLVED: { label: "Resolvido", badgeClass: "bg-[#dcf4eb] text-[#1f6a45]" },
+  CLOSED: { label: "Fechado", badgeClass: "bg-slate-200 text-slate-700" },
+}
+
+const triggerClass =
+  "group inline-flex h-auto w-auto items-center justify-center rounded-full border border-transparent bg-transparent p-0 shadow-none ring-0 ring-offset-0 ring-offset-transparent focus-visible:outline-none focus-visible:border-transparent focus-visible:ring-0 focus-visible:ring-offset-0 focus-visible:shadow-none hover:bg-transparent data-[state=open]:bg-transparent data-[state=open]:border-transparent data-[state=open]:shadow-none data-[state=open]:ring-0 data-[state=open]:ring-offset-0 data-[state=open]:ring-offset-transparent [&>*:last-child]:hidden"
+const itemClass = "rounded-md px-2 py-2 text-sm text-neutral-800 transition hover:bg-slate-100 data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
+const baseBadgeClass =
+  "inline-flex h-9 items-center gap-2 rounded-full border border-slate-200 px-3 text-sm font-semibold transition hover:border-slate-300"
+
+export function StatusSelect({ ticketId, value }: { ticketId: string; value: TicketStatus }) {
+  const updateStatus = useMutation(api.tickets.updateStatus)
+  const [status, setStatus] = useState<TicketStatus>(value)
+  const { convexUserId } = useAuth()
+
+  return (
+    <Select
+      value={status}
+      onValueChange={async (selected) => {
+        const previous = status
+        const next = selected as TicketStatus
+        setStatus(next)
+        toast.loading("Atualizando status...", { id: "status" })
+        try {
+          if (!convexUserId) throw new Error("missing user")
+          await updateStatus({ ticketId: ticketId as unknown as Id<"tickets">, status: next, actorId: convexUserId as Id<"users"> })
+          toast.success("Status alterado para " + (statusStyles[next]?.label ?? next) + ".", { id: "status" })
+        } catch {
+          setStatus(previous)
+          toast.error("Não foi possível atualizar o status.", { id: "status" })
+        }
+      }}
+    >
+      <SelectTrigger className={triggerClass} aria-label="Atualizar status">
+        <SelectValue asChild>
+          <Badge className={cn(baseBadgeClass, statusStyles[status]?.badgeClass)}>
+            {statusStyles[status]?.label ?? status}
+            <ChevronDown className="size-3 text-current transition group-data-[state=open]:rotate-180" />
+          </Badge>
+        </SelectValue>
+      </SelectTrigger>
+      <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
+        {(["NEW", "OPEN", "PENDING", "ON_HOLD", "RESOLVED", "CLOSED"] as const).map((option) => (
+          <SelectItem key={option} value={option} className={itemClass}>
+            {statusStyles[option].label}
+          </SelectItem>
+        ))}
+      </SelectContent>
+    </Select>
+  )
+}
diff --git a/web/src/components/tickets/ticket-comments.rich.tsx b/web/src/components/tickets/ticket-comments.rich.tsx
new file mode 100644
index 0000000..5524568
--- /dev/null
+++ b/web/src/components/tickets/ticket-comments.rich.tsx
@@ -0,0 +1,557 @@
+"use client"
+
+import { useCallback, useEffect, useMemo, useRef, useState } from "react"
+import { formatDistanceToNow } from "date-fns"
+import { ptBR } from "date-fns/locale"
+import { IconLock, IconMessage } from "@tabler/icons-react"
+import { FileIcon, Image as ImageIcon, PencilLine, Trash2, X } from "lucide-react"
+import { useAction, useMutation } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import { useAuth } from "@/lib/auth-client"
+import type { Id } from "@/convex/_generated/dataModel"
+import type { TicketWithDetails } from "@/lib/schemas/ticket"
+import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
+import { Badge } from "@/components/ui/badge"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Button } from "@/components/ui/button"
+import { toast } from "sonner"
+import { Dropzone } from "@/components/ui/dropzone"
+import { RichTextEditor, RichTextContent, sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
+import { Dialog, DialogContent, DialogDescription, DialogHeader, DialogTitle } from "@/components/ui/dialog"
+import { Select, SelectTrigger, SelectValue, SelectContent, SelectItem } from "@/components/ui/select"
+import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
+import { Spinner } from "@/components/ui/spinner"
+
+interface TicketCommentsProps {
+  ticket: TicketWithDetails
+}
+
+const badgeInternal = "gap-1 rounded-full border border-slate-300 bg-neutral-900 px-2 py-0.5 text-xs font-semibold uppercase tracking-wide text-white"
+const selectTriggerClass = "h-8 w-[140px] rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
+const submitButtonClass =
+  "inline-flex items-center gap-2 rounded-lg border border-black bg-black px-3 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
+
+export function TicketComments({ ticket }: TicketCommentsProps) {
+  const { convexUserId } = useAuth()
+  const addComment = useMutation(api.tickets.addComment)
+  const removeAttachment = useMutation(api.tickets.removeCommentAttachment)
+  const updateComment = useMutation(api.tickets.updateComment)
+  const [body, setBody] = useState("")
+  const [attachmentsToSend, setAttachmentsToSend] = useState<Array<{ storageId: string; name: string; size?: number; type?: string; previewUrl?: string }>>([])
+  const [preview, setPreview] = useState<string | null>(null)
+  const [pending, setPending] = useState<Pick<TicketWithDetails["comments"][number], "id" | "author" | "visibility" | "body" | "attachments" | "createdAt" | "updatedAt">[]>([])
+  const [visibility, setVisibility] = useState<"PUBLIC" | "INTERNAL">("PUBLIC")
+  const [attachmentToRemove, setAttachmentToRemove] = useState<{ commentId: string; attachmentId: string; name: string } | null>(null)
+  const [removingAttachment, setRemovingAttachment] = useState(false)
+  const [editingComment, setEditingComment] = useState<{ id: string; value: string } | null>(null)
+  const [savingCommentId, setSavingCommentId] = useState<string | null>(null)
+  const [localBodies, setLocalBodies] = useState<Record<string, string>>({})
+
+  const startEditingComment = useCallback((commentId: string, currentBody: string) => {
+    setEditingComment({ id: commentId, value: currentBody || "" })
+  }, [])
+
+  const cancelEditingComment = useCallback(() => {
+    setEditingComment(null)
+  }, [])
+
+  const saveEditedComment = useCallback(
+    async (commentId: string, originalBody: string) => {
+      if (!editingComment || editingComment.id !== commentId) return
+      if (!convexUserId) return
+      if (commentId.startsWith("temp-")) return
+
+      const sanitized = sanitizeEditorHtml(editingComment.value)
+      if (sanitized === originalBody) {
+        setEditingComment(null)
+        return
+      }
+
+      const toastId = `edit-comment-${commentId}`
+      setSavingCommentId(commentId)
+      toast.loading("Salvando comentário...", { id: toastId })
+      try {
+        await updateComment({
+          ticketId: ticket.id as Id<"tickets">,
+          commentId: commentId as unknown as Id<"ticketComments">,
+          actorId: convexUserId as Id<"users">,
+          body: sanitized,
+        })
+        setLocalBodies((prev) => ({ ...prev, [commentId]: sanitized }))
+        setEditingComment(null)
+        toast.success("Comentário atualizado!", { id: toastId })
+      } catch (error) {
+        console.error(error)
+        toast.error("Não foi possível atualizar o comentário.", { id: toastId })
+      } finally {
+        setSavingCommentId(null)
+      }
+    },
+    [editingComment, ticket.id, updateComment, convexUserId]
+  )
+
+  const commentsAll = useMemo(() => {
+    return [...pending, ...ticket.comments]
+  }, [pending, ticket.comments])
+
+  async function handleSubmit(event: React.FormEvent) {
+    event.preventDefault()
+    if (!convexUserId) return
+    const now = new Date()
+    const attachments = attachmentsToSend.map((item) => ({ ...item }))
+    const previewsToRevoke = attachments
+      .map((attachment) => attachment.previewUrl)
+      .filter((previewUrl): previewUrl is string => Boolean(previewUrl && previewUrl.startsWith("blob:")))
+    const optimistic = {
+      id: `temp-${now.getTime()}`,
+      author: ticket.requester,
+      visibility,
+      body: sanitizeEditorHtml(body),
+      attachments: attachments.map((attachment) => ({
+        id: attachment.storageId,
+        name: attachment.name,
+        type: attachment.type,
+        url: attachment.previewUrl,
+      })),
+      createdAt: now,
+      updatedAt: now,
+    }
+
+    setPending((current) => [optimistic, ...current])
+    setBody("")
+    setAttachmentsToSend([])
+    toast.loading("Enviando comentário...", { id: "comment" })
+
+    try {
+      const payload = attachments.map((attachment) => ({
+        storageId: attachment.storageId as unknown as Id<"_storage">,
+        name: attachment.name,
+        size: attachment.size,
+        type: attachment.type,
+      }))
+      await addComment({
+        ticketId: ticket.id as Id<"tickets">,
+        authorId: convexUserId as Id<"users">,
+        visibility,
+        body: optimistic.body,
+        attachments: payload,
+      })
+      setPending([])
+      toast.success("Comentário enviado!", { id: "comment" })
+    } catch {
+      setPending([])
+      toast.error("Falha ao enviar comentário.", { id: "comment" })
+    }
+    previewsToRevoke.forEach((previewUrl) => {
+      try {
+        URL.revokeObjectURL(previewUrl)
+      } catch (error) {
+        console.error("Failed to revoke preview URL", error)
+      }
+    })
+  }
+
+  async function handleRemoveAttachment() {
+    if (!attachmentToRemove || !convexUserId) return
+    setRemovingAttachment(true)
+    toast.loading("Removendo anexo...", { id: "remove-attachment" })
+    try {
+      await removeAttachment({
+        ticketId: ticket.id as unknown as Id<"tickets">,
+        commentId: attachmentToRemove.commentId as Id<"ticketComments">,
+        attachmentId: attachmentToRemove.attachmentId as Id<"_storage">,
+        actorId: convexUserId as Id<"users">,
+      })
+      toast.success("Anexo removido.", { id: "remove-attachment" })
+      setAttachmentToRemove(null)
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível remover o anexo.", { id: "remove-attachment" })
+    } finally {
+      setRemovingAttachment(false)
+    }
+  }
+
+  return (
+    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+      <CardHeader className="px-4 pb-3">
+        <CardTitle className="flex items-center gap-2 text-lg font-semibold text-neutral-900">
+          <IconMessage className="size-5 text-neutral-900" /> Comentários
+        </CardTitle>
+      </CardHeader>
+      <CardContent className="space-y-6 px-4 pb-6">
+        {commentsAll.length === 0 ? (
+          <Empty>
+            <EmptyHeader>
+              <EmptyMedia variant="icon">
+                <IconMessage className="size-5 text-neutral-900" />
+              </EmptyMedia>
+              <EmptyTitle className="text-neutral-900">Nenhum comentário ainda</EmptyTitle>
+              <EmptyDescription className="text-neutral-600">Registre o próximo passo abaixo.</EmptyDescription>
+            </EmptyHeader>
+          </Empty>
+        ) : (
+          commentsAll.map((comment) => {
+            const initials = comment.author.name
+              .split(" ")
+              .slice(0, 2)
+              .map((part) => part[0]?.toUpperCase())
+              .join("")
+            const commentId = String(comment.id)
+            const storedBody = localBodies[commentId] ?? comment.body ?? ""
+            const bodyPlain = storedBody.replace(/<[^>]*>/g, "").trim()
+            const isEditing = editingComment?.id === commentId
+            const isPending = commentId.startsWith("temp-")
+            const canEdit = Boolean(convexUserId && String(comment.author.id) === convexUserId && !isPending)
+            const hasBody = bodyPlain.length > 0 || isEditing
+
+            return (
+              <div key={comment.id} className="group/comment flex gap-3">
+                <Avatar className="size-9 border border-slate-200">
+                  <AvatarImage src={comment.author.avatarUrl} alt={comment.author.name} />
+                  <AvatarFallback>{initials}</AvatarFallback>
+                </Avatar>
+                <div className="flex flex-col gap-2">
+                  <div className="flex flex-wrap items-center gap-2 text-sm">
+                    <span className="font-semibold text-neutral-900">{comment.author.name}</span>
+                    {comment.visibility === "INTERNAL" ? (
+                      <Badge className={badgeInternal}>
+                        <IconLock className="size-3 text-[#00e8ff]" /> Interno
+                      </Badge>
+                    ) : null}
+                    <span className="text-xs text-neutral-500">
+                      {formatDistanceToNow(comment.createdAt, { addSuffix: true, locale: ptBR })}
+                    </span>
+                  </div>
+                  {isEditing ? (
+                    <div className="rounded-xl border border-slate-200 bg-white px-3 py-2">
+                      <RichTextEditor
+                        value={editingComment?.value ?? ""}
+                        onChange={(next) =>
+                          setEditingComment((prev) => (prev && prev.id === commentId ? { ...prev, value: next } : prev))
+                        }
+                        disabled={savingCommentId === commentId}
+                        placeholder="Edite o comentário..."
+                      />
+                      <div className="mt-3 flex items-center justify-end gap-2">
+                        <Button
+                          type="button"
+                          variant="outline"
+                          className="rounded-lg border border-slate-200 px-4 py-2 text-sm font-medium text-neutral-700 hover:bg-slate-100"
+                          onClick={cancelEditingComment}
+                          disabled={savingCommentId === commentId}
+                        >
+                          Cancelar
+                        </Button>
+                        <Button
+                          type="button"
+                          className={submitButtonClass}
+                          onClick={() => saveEditedComment(commentId, storedBody)}
+                          disabled={savingCommentId === commentId}
+                        >
+                          {savingCommentId === commentId ? <Spinner className="size-4 text-white" /> : "Salvar"}
+                        </Button>
+                      </div>
+                    </div>
+                  ) : hasBody ? (
+                    <div className="relative break-words rounded-xl border border-slate-200 bg-white px-3 py-2 text-sm leading-relaxed text-neutral-700">
+                      {canEdit ? (
+                        <button
+                          type="button"
+                          onClick={() => startEditingComment(commentId, storedBody)}
+                          className="absolute right-2 top-2 inline-flex size-7 items-center justify-center rounded-full border border-slate-300 bg-white text-neutral-700 opacity-0 transition hover:border-black hover:text-black focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/20 group-hover/comment:opacity-100"
+                          aria-label="Editar comentário"
+                        >
+                          <PencilLine className="size-3.5" />
+                        </button>
+                      ) : null}
+                      <RichTextContent html={storedBody} />
+                    </div>
+                  ) : canEdit ? (
+                    <div className="rounded-xl border border-dashed border-slate-300 bg-white/60 px-3 py-2 text-sm text-neutral-500">
+                      <button
+                        type="button"
+                        onClick={() => startEditingComment(commentId, storedBody)}
+                        className="inline-flex items-center gap-2 text-sm font-medium text-neutral-600 transition hover:text-neutral-900"
+                      >
+                        <PencilLine className="size-4" />
+                        Adicionar conteúdo ao comentário
+                      </button>
+                    </div>
+                  ) : null}
+                  {comment.attachments?.length ? (
+                    <div className="grid max-w-xl grid-cols-[repeat(auto-fill,minmax(96px,1fr))] gap-3">
+                      {comment.attachments.map((attachment) => (
+                        <CommentAttachmentCard
+                          key={attachment.id}
+                          attachment={attachment}
+                          onOpenPreview={(url) => setPreview(url)}
+                          onRequestRemoval={() =>
+                            setAttachmentToRemove({ commentId: comment.id, attachmentId: attachment.id, name: attachment.name })
+                          }
+                        />
+                      ))}
+                    </div>
+                  ) : null}
+                </div>
+              </div>
+            )
+          })
+        )}
+        <form onSubmit={handleSubmit} className="mt-4 space-y-3">
+          <RichTextEditor value={body} onChange={setBody} placeholder="Escreva um comentário..." />
+          <Dropzone onUploaded={(files) => setAttachmentsToSend((prev) => [...prev, ...files])} />
+          {attachmentsToSend.length > 0 ? (
+            <div className="grid max-w-xl grid-cols-[repeat(auto-fill,minmax(96px,1fr))] gap-3">
+              {attachmentsToSend.map((attachment, index) => {
+                const name = attachment.name
+                const previewUrl = attachment.previewUrl
+                const isImage =
+                  (attachment.type ?? "").startsWith("image/") ||
+                  /\.(png|jpe?g|gif|webp|svg)$/i.test(name)
+                return (
+                  <div key={`${attachment.storageId}-${index}`} className="group relative overflow-hidden rounded-lg border border-slate-200 bg-white p-0.5">
+                    {isImage && previewUrl ? (
+                      <button
+                        type="button"
+                        onClick={() => setPreview(previewUrl || null)}
+                        className="block w-full overflow-hidden rounded-md"
+                      >
+                        {/* eslint-disable-next-line @next/next/no-img-element */}
+                        <img src={previewUrl} alt={name} className="h-24 w-full rounded-md object-cover" />
+                      </button>
+                    ) : (
+                      <div className="flex h-24 w-full flex-col items-center justify-center gap-2 rounded-md bg-slate-50 text-xs text-neutral-600">
+                        <FileIcon className="size-4" />
+                        <span className="line-clamp-2 px-2 text-center">{name}</span>
+                      </div>
+                    )}
+                    <button
+                      type="button"
+                      onClick={() =>
+                        setAttachmentsToSend((prev) => {
+                          const next = [...prev]
+                          const removed = next.splice(index, 1)[0]
+                          if (removed?.previewUrl?.startsWith("blob:")) {
+                            URL.revokeObjectURL(removed.previewUrl)
+                          }
+                          return next
+                        })
+                      }
+                      className="absolute right-1.5 top-1.5 inline-flex size-7 items-center justify-center rounded-full border border-black bg-black text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30"
+                      aria-label={`Remover ${name}`}
+                    >
+                      <X className="size-3.5" />
+                    </button>
+                    <div className="mt-1 line-clamp-1 w-full text-ellipsis text-center text-[11px] text-neutral-500">
+                      {name}
+                    </div>
+                  </div>
+                )
+              })}
+            </div>
+          ) : null}
+          <div className="flex items-center justify-between gap-2">
+            <div className="flex items-center gap-2 text-xs text-neutral-600">
+              Visibilidade:
+              <Select value={visibility} onValueChange={(value) => setVisibility(value as "PUBLIC" | "INTERNAL")}>
+                <SelectTrigger className={selectTriggerClass}>
+                  <SelectValue placeholder="Visibilidade" />
+                </SelectTrigger>
+                <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
+                  <SelectItem value="PUBLIC">Pública</SelectItem>
+                  <SelectItem value="INTERNAL">Interna</SelectItem>
+                </SelectContent>
+              </Select>
+            </div>
+            <Button type="submit" size="sm" className={submitButtonClass}>
+              Enviar
+            </Button>
+          </div>
+        </form>
+        <Dialog open={!!attachmentToRemove} onOpenChange={(open) => { if (!open && !removingAttachment) setAttachmentToRemove(null) }}>
+          <DialogContent className="max-w-sm space-y-4">
+            <DialogHeader>
+              <DialogTitle>Remover anexo</DialogTitle>
+              <DialogDescription>
+                Tem certeza de que deseja remover "{attachmentToRemove?.name}" deste comentário?
+              </DialogDescription>
+            </DialogHeader>
+            <div className="flex justify-end gap-2">
+              <Button
+                type="button"
+                variant="outline"
+                onClick={() => setAttachmentToRemove(null)}
+                className="rounded-lg border border-slate-200 px-4 py-2 text-sm font-medium text-neutral-700 hover:bg-slate-100"
+                disabled={removingAttachment}
+              >
+                Cancelar
+              </Button>
+              <Button
+                type="button"
+                onClick={handleRemoveAttachment}
+                disabled={removingAttachment}
+                className="inline-flex items-center gap-2 rounded-lg border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30 disabled:opacity-60"
+              >
+                <Trash2 className="size-4" />
+                {removingAttachment ? "Removendo..." : "Excluir"}
+              </Button>
+            </div>
+          </DialogContent>
+        </Dialog>
+        <Dialog open={!!preview} onOpenChange={(open) => !open && setPreview(null)}>
+          <DialogContent className="max-w-3xl p-0">
+            <DialogHeader className="sr-only">
+              <DialogTitle>Visualização de anexo</DialogTitle>
+            </DialogHeader>
+            {preview ? (
+              <>
+                {/* eslint-disable-next-line @next/next/no-img-element */}
+                <img src={preview} alt="Preview" className="h-auto w-full rounded-xl" />
+              </>
+            ) : null}
+          </DialogContent>
+        </Dialog>
+      </CardContent>
+    </Card>
+  )
+}
+
+type CommentAttachment = TicketWithDetails["comments"][number]["attachments"][number]
+
+function CommentAttachmentCard({
+  attachment,
+  onOpenPreview,
+  onRequestRemoval,
+}: {
+  attachment: CommentAttachment
+  onOpenPreview: (url: string) => void
+  onRequestRemoval: () => void
+}) {
+  const getFileUrl = useAction(api.files.getUrl)
+  const [url, setUrl] = useState<string | null>(attachment.url ?? null)
+  const [refreshing, setRefreshing] = useState(false)
+  const [errored, setErrored] = useState(false)
+  const hasRefreshedRef = useRef(false)
+  const isImageType = useMemo(() => {
+    const name = attachment.name ?? ""
+    const type = attachment.type ?? ""
+    return (!!type && type.startsWith("image/")) || /\.(png|jpe?g|gif|webp|svg)$/i.test(name)
+  }, [attachment.name, attachment.type])
+
+  useEffect(() => {
+    setUrl(attachment.url ?? null)
+    setErrored(false)
+    hasRefreshedRef.current = false
+  }, [attachment.id, attachment.url])
+
+  const ensureUrl = useCallback(async () => {
+    try {
+      setRefreshing(true)
+      const fresh = await getFileUrl({ storageId: attachment.id as Id<"_storage"> })
+      if (fresh) {
+        setUrl(fresh)
+        setErrored(false)
+        return fresh
+      }
+    } catch (error) {
+      console.error("Failed to refresh attachment URL", error)
+    } finally {
+      setRefreshing(false)
+    }
+    return null
+  }, [attachment.id, getFileUrl])
+
+  useEffect(() => {
+    let cancelled = false
+    ;(async () => {
+      const fresh = await ensureUrl()
+      if (!cancelled && fresh) {
+        setUrl(fresh)
+      }
+    })()
+    return () => {
+      cancelled = true
+    }
+  }, [ensureUrl])
+
+  const handleImageError = useCallback(async () => {
+    if (hasRefreshedRef.current) {
+      setErrored(true)
+      return
+    }
+    hasRefreshedRef.current = true
+    const fresh = await ensureUrl()
+    if (!fresh) {
+      setErrored(true)
+    }
+  }, [ensureUrl])
+
+  const handlePreview = useCallback(async () => {
+    const target = url ?? (await ensureUrl())
+    if (target) {
+      onOpenPreview(target)
+    }
+  }, [ensureUrl, onOpenPreview, url])
+
+  const handleDownload = useCallback(async () => {
+    const target = url ?? (await ensureUrl())
+    if (target) {
+      window.open(target, "_blank", "noopener,noreferrer")
+    }
+  }, [ensureUrl, url])
+
+  const name = attachment.name ?? ""
+  const urlLooksImage = url ? /\.(png|jpe?g|gif|webp|svg)$/i.test(url) : false
+  const showImage = isImageType && url && !errored
+
+  return (
+    <div className="group relative overflow-hidden rounded-lg border border-slate-200 bg-white p-0.5 shadow-sm">
+      {showImage ? (
+        <button type="button" onClick={handlePreview} className="relative block w-full overflow-hidden rounded-md">
+          {refreshing ? (
+            <div className="absolute inset-0 flex items-center justify-center bg-white/70">
+              <Spinner className="size-5 text-neutral-600" />
+            </div>
+          ) : null}
+          {/* eslint-disable-next-line @next/next/no-img-element */}
+          <img
+            key={url ?? "no-url"}
+            src={url ?? undefined}
+            alt={name}
+            className="h-24 w-full rounded-md object-cover"
+            onError={handleImageError}
+          />
+        </button>
+      ) : (
+        <button
+          type="button"
+          onClick={isImageType || urlLooksImage ? handlePreview : handleDownload}
+          className="flex h-24 w-full flex-col items-center justify-center gap-2 rounded-md bg-slate-50 text-xs text-neutral-700 transition hover:bg-slate-100"
+          disabled={refreshing}
+        >
+          {refreshing ? (
+            <Spinner className="size-5 text-neutral-600" />
+          ) : isImageType || urlLooksImage ? (
+            <ImageIcon className="size-5 text-neutral-600" />
+          ) : (
+            <FileIcon className="size-5 text-neutral-600" />
+          )}
+          <span className="font-medium">
+            {errored ? "Não foi possível carregar" : refreshing ? "Gerando link..." : url ? "Abrir" : "Gerar link"}
+          </span>
+        </button>
+      )}
+      <button
+        type="button"
+        onClick={onRequestRemoval}
+        aria-label={`Remover ${name}`}
+        className="absolute right-1.5 top-1.5 inline-flex size-7 items-center justify-center rounded-full border border-black bg-black text-white opacity-0 transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30 focus-visible:opacity-100 group-hover:opacity-100"
+      >
+        <X className="size-3.5" />
+      </button>
+      <div className="mt-1 line-clamp-1 w-full text-ellipsis text-center text-[11px] text-neutral-500">{name}</div>
+    </div>
+  )
+}
diff --git a/web/src/components/tickets/ticket-detail-static.tsx b/web/src/components/tickets/ticket-detail-static.tsx
new file mode 100644
index 0000000..e5286d7
--- /dev/null
+++ b/web/src/components/tickets/ticket-detail-static.tsx
@@ -0,0 +1,21 @@
+"use client";
+
+import { TicketSummaryHeader } from "@/components/tickets/ticket-summary-header";
+import { TicketDetailsPanel } from "@/components/tickets/ticket-details-panel";
+import { TicketTimeline } from "@/components/tickets/ticket-timeline";
+import type { TicketWithDetails } from "@/lib/schemas/ticket";
+
+export function TicketDetailStatic({ ticket }: { ticket: TicketWithDetails }) {
+  return (
+    <div className="flex flex-col gap-6 px-4 lg:px-6">
+      <TicketSummaryHeader ticket={ticket} />
+      <div className="grid gap-6 lg:grid-cols-[2fr_1fr]">
+        <div className="space-y-6">
+          <TicketTimeline ticket={ticket} />
+        </div>
+        <TicketDetailsPanel ticket={ticket} />
+      </div>
+    </div>
+  );
+}
+
diff --git a/web/src/components/tickets/ticket-detail-view.tsx b/web/src/components/tickets/ticket-detail-view.tsx
new file mode 100644
index 0000000..bdbfb0c
--- /dev/null
+++ b/web/src/components/tickets/ticket-detail-view.tsx
@@ -0,0 +1,79 @@
+"use client";
+
+import { useQuery } from "convex/react";
+// @ts-expect-error Convex runtime API lacks TypeScript definitions
+import { api } from "@/convex/_generated/api";
+import { DEFAULT_TENANT_ID } from "@/lib/constants";
+import { mapTicketWithDetailsFromServer } from "@/lib/mappers/ticket";
+import type { Id } from "@/convex/_generated/dataModel";
+import type { TicketWithDetails } from "@/lib/schemas/ticket";
+import { getTicketById } from "@/lib/mocks/tickets";
+import { Card, CardContent } from "@/components/ui/card";
+import { Skeleton } from "@/components/ui/skeleton";
+import { TicketComments } from "@/components/tickets/ticket-comments.rich";
+import { TicketDetailsPanel } from "@/components/tickets/ticket-details-panel";
+import { TicketSummaryHeader } from "@/components/tickets/ticket-summary-header";
+import { TicketTimeline } from "@/components/tickets/ticket-timeline";
+import { useAuth } from "@/lib/auth-client";
+
+export function TicketDetailView({ id }: { id: string }) {
+  const isMockId = id.startsWith("ticket-");
+  const { convexUserId } = useAuth();
+  const shouldSkip = isMockId || !convexUserId;
+  const t = useQuery(
+    api.tickets.getById,
+    shouldSkip
+      ? "skip"
+      : {
+          tenantId: DEFAULT_TENANT_ID,
+          id: id as Id<"tickets">,
+          viewerId: convexUserId as Id<"users">,
+        }
+  );
+  let ticket: TicketWithDetails | null = null;
+  if (t) {
+    ticket = mapTicketWithDetailsFromServer(t as unknown);
+  } else if (isMockId) {
+    ticket = getTicketById(id) ?? null;
+  }
+  if (!ticket) return (
+    <div className="flex flex-col gap-6 px-4 lg:px-6">
+      <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+        <CardContent className="space-y-3 p-6">
+          <div className="flex items-center gap-2"><Skeleton className="h-5 w-24" /><Skeleton className="h-5 w-20" /></div>
+          <Skeleton className="h-7 w-2/3" />
+          <Skeleton className="h-4 w-1/2" />
+        </CardContent>
+      </Card>
+      <div className="grid gap-6 lg:grid-cols-[2fr_1fr]">
+        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+          <CardContent className="space-y-4 p-6">
+            {Array.from({ length: 3 }).map((_, i) => (
+              <div key={i} className="space-y-2">
+                <div className="flex items-center gap-2"><Skeleton className="h-4 w-28" /><Skeleton className="h-3 w-24" /></div>
+                <Skeleton className="h-16 w-full" />
+              </div>
+            ))}
+          </CardContent>
+        </Card>
+        <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+          <CardContent className="space-y-3 p-6">
+            {Array.from({ length: 5 }).map((_, i) => (<Skeleton key={i} className="h-3 w-full" />))}
+          </CardContent>
+        </Card>
+      </div>
+    </div>
+  );
+  return (
+    <div className="flex flex-col gap-6 px-4 lg:px-6">
+      <TicketSummaryHeader ticket={ticket} />
+      <div className="grid gap-6 lg:grid-cols-[2fr_1fr]">
+        <div className="space-y-6">
+          <TicketComments ticket={ticket} />
+          <TicketTimeline ticket={ticket} />
+        </div>
+        <TicketDetailsPanel ticket={ticket} />
+      </div>
+    </div>
+  );
+}
diff --git a/web/src/components/tickets/ticket-details-panel.tsx b/web/src/components/tickets/ticket-details-panel.tsx
new file mode 100644
index 0000000..5c8a052
--- /dev/null
+++ b/web/src/components/tickets/ticket-details-panel.tsx
@@ -0,0 +1,93 @@
+import { format } from "date-fns"
+import { ptBR } from "date-fns/locale"
+import { IconAlertTriangle, IconClockHour4, IconTags } from "@tabler/icons-react"
+
+import type { TicketWithDetails } from "@/lib/schemas/ticket"
+import { Badge } from "@/components/ui/badge"
+import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
+import { Separator } from "@/components/ui/separator"
+
+interface TicketDetailsPanelProps {
+  ticket: TicketWithDetails
+}
+
+const queueBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-white px-2.5 py-1 text-xs font-semibold text-neutral-700"
+const tagBadgeClass = "inline-flex items-center gap-1 rounded-full border border-slate-200 bg-slate-100 px-2 py-0.5 text-[11px] font-medium text-neutral-700"
+const iconAccentClass = "size-3 text-neutral-700"
+
+export function TicketDetailsPanel({ ticket }: TicketDetailsPanelProps) {
+  return (
+    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+      <CardHeader className="px-4 pb-3">
+        <CardTitle className="text-lg font-semibold text-neutral-900">Detalhes</CardTitle>
+      </CardHeader>
+      <CardContent className="flex flex-col gap-5 px-4 pb-6 text-sm text-neutral-700">
+        <div className="space-y-1 break-words">
+          <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Fila</p>
+          <Badge className={queueBadgeClass}>{ticket.queue ?? "Sem fila"}</Badge>
+        </div>
+        <Separator className="bg-slate-200" />
+        <div className="space-y-2 break-words">
+          <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">SLA</p>
+          {ticket.slaPolicy ? (
+            <div className="flex flex-col gap-2 rounded-xl border border-slate-200 bg-white px-3 py-2 shadow-sm">
+              <span className="text-sm font-semibold text-neutral-900">{ticket.slaPolicy.name}</span>
+              <div className="flex flex-col gap-1 text-xs text-neutral-600">
+                {ticket.slaPolicy.targetMinutesToFirstResponse ? (
+                  <span>Resposta inicial: {ticket.slaPolicy.targetMinutesToFirstResponse} min</span>
+                ) : null}
+                {ticket.slaPolicy.targetMinutesToResolution ? (
+                  <span>Resolução: {ticket.slaPolicy.targetMinutesToResolution} min</span>
+                ) : null}
+              </div>
+            </div>
+          ) : (
+            <span className="text-neutral-600">Sem política atribuída.</span>
+          )}
+        </div>
+        <Separator className="bg-slate-200" />
+        <div className="space-y-2">
+          <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Métricas</p>
+          {ticket.metrics ? (
+            <div className="flex flex-col gap-2 text-xs text-neutral-700">
+              <span className="flex items-center gap-2">
+                <IconClockHour4 className={iconAccentClass} /> Tempo aguardando: {ticket.metrics.timeWaitingMinutes ?? "-"} min
+              </span>
+              <span className="flex items-center gap-2">
+                <IconAlertTriangle className={iconAccentClass} /> Tempo aberto: {ticket.metrics.timeOpenedMinutes ?? "-"} min
+              </span>
+            </div>
+          ) : (
+            <span className="text-neutral-600">Sem dados de SLA ainda.</span>
+          )}
+        </div>
+        <Separator className="bg-slate-200" />
+        <div className="space-y-2 break-words">
+          <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tags</p>
+          <div className="flex flex-wrap gap-2">
+            {ticket.tags?.length ? (
+              ticket.tags.map((tag) => (
+                <Badge key={tag} className={tagBadgeClass}>
+                  <IconTags className={iconAccentClass} /> {tag}
+                </Badge>
+              ))
+            ) : (
+              <span className="text-neutral-600">Sem tags.</span>
+            )}
+          </div>
+        </div>
+        <Separator className="bg-slate-200" />
+        <div className="space-y-1">
+          <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Histórico</p>
+          <div className="flex flex-col gap-1 text-xs text-neutral-600">
+            <span>Criado: {format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
+            <span>Atualizado: {format(ticket.updatedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
+            {ticket.resolvedAt ? (
+              <span>Resolvido: {format(ticket.resolvedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
+            ) : null}
+          </div>
+        </div>
+      </CardContent>
+    </Card>
+  )
+}
diff --git a/web/src/components/tickets/ticket-queue-summary.tsx b/web/src/components/tickets/ticket-queue-summary.tsx
new file mode 100644
index 0000000..b833f5c
--- /dev/null
+++ b/web/src/components/tickets/ticket-queue-summary.tsx
@@ -0,0 +1,74 @@
+"use client"
+
+import { useQuery } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript declarations
+import { api } from "@/convex/_generated/api"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import type { TicketQueueSummary } from "@/lib/schemas/ticket"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Progress } from "@/components/ui/progress"
+import { useAuth } from "@/lib/auth-client"
+import type { Id } from "@/convex/_generated/dataModel"
+
+interface TicketQueueSummaryProps {
+  queues?: TicketQueueSummary[]
+}
+
+export function TicketQueueSummaryCards({ queues }: TicketQueueSummaryProps) {
+  const { convexUserId } = useAuth()
+  const queueArgs = convexUserId
+    ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
+    : "skip"
+  const fromServer = useQuery(convexUserId ? api.queues.summary : "skip", queueArgs)
+  const data: TicketQueueSummary[] = (queues ?? (fromServer as TicketQueueSummary[] | undefined) ?? [])
+
+  if (!queues && fromServer === undefined) {
+    return (
+      <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
+        {Array.from({ length: 3 }).map((_, index) => (
+          <div key={index} className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
+            <div className="h-4 w-24 animate-pulse rounded bg-slate-100" />
+            <div className="mt-4 h-3 w-full animate-pulse rounded bg-slate-100" />
+          </div>
+        ))}
+      </div>
+    )
+  }
+
+  return (
+    <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
+      {data.map((queue) => {
+        const total = queue.pending + queue.waiting
+        const breachPercent = total === 0 ? 0 : Math.round((queue.breached / total) * 100)
+        return (
+          <Card key={queue.id} className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
+            <CardHeader className="pb-2">
+              <CardDescription className="text-xs uppercase tracking-wide text-neutral-500">Fila</CardDescription>
+              <CardTitle className="text-lg font-semibold text-neutral-900">{queue.name}</CardTitle>
+            </CardHeader>
+            <CardContent className="flex flex-col gap-3 text-sm text-neutral-600">
+              <div className="flex justify-between">
+                <span>Pendentes</span>
+                <span className="font-semibold text-neutral-900">{queue.pending}</span>
+              </div>
+              <div className="flex justify-between">
+                <span>Aguardando resposta</span>
+                <span className="font-semibold text-neutral-900">{queue.waiting}</span>
+              </div>
+              <div className="flex items-center justify-between">
+                <span>Violados</span>
+                <span className="font-semibold text-red-600">{queue.breached}</span>
+              </div>
+              <div className="pt-1.5">
+                <Progress value={breachPercent} className="h-1.5 bg-slate-100" indicatorClassName="bg-[#00e8ff]" />
+                <span className="mt-2 block text-xs text-neutral-500">
+                  {breachPercent}% com SLA violado nesta fila
+                </span>
+              </div>
+            </CardContent>
+          </Card>
+        )
+      })}
+    </div>
+  )
+}
diff --git a/web/src/components/tickets/ticket-summary-header.tsx b/web/src/components/tickets/ticket-summary-header.tsx
new file mode 100644
index 0000000..bc5ff85
--- /dev/null
+++ b/web/src/components/tickets/ticket-summary-header.tsx
@@ -0,0 +1,529 @@
+"use client"
+
+import { useEffect, useMemo, useRef, useState } from "react"
+import { format, formatDistanceToNow } from "date-fns"
+import { ptBR } from "date-fns/locale"
+import { IconClock, IconPlayerPause, IconPlayerPlay } from "@tabler/icons-react"
+import { useMutation, useQuery } from "convex/react"
+import { toast } from "sonner"
+// @ts-expect-error Convex generates JS module without TS definitions
+import { api } from "@/convex/_generated/api"
+
+import { useAuth } from "@/lib/auth-client"
+import type { Doc, Id } from "@/convex/_generated/dataModel"
+import type { TicketWithDetails, TicketQueueSummary, TicketStatus } from "@/lib/schemas/ticket"
+import { Badge } from "@/components/ui/badge"
+import { Separator } from "@/components/ui/separator"
+import { PrioritySelect } from "@/components/tickets/priority-select"
+import { DeleteTicketDialog } from "@/components/tickets/delete-ticket-dialog"
+import { StatusSelect } from "@/components/tickets/status-select"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import { useTicketCategories } from "@/hooks/use-ticket-categories"
+
+interface TicketHeaderProps {
+  ticket: TicketWithDetails
+}
+
+const cardClass = "relative space-y-4 rounded-2xl border border-slate-200 bg-white p-6 shadow-sm"
+const referenceBadgeClass = "inline-flex h-9 items-center gap-2 rounded-full border border-slate-200 bg-white px-3 text-sm font-semibold text-neutral-700"
+const startButtonClass =
+  "inline-flex items-center gap-1 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-black/30"
+const pauseButtonClass =
+  "inline-flex items-center gap-1 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
+const editButtonClass =
+  "inline-flex items-center gap-1 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
+const selectTriggerClass = "h-8 w-full rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
+const smallSelectTriggerClass = "h-8 w-full rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
+const sectionLabelClass = "text-xs font-semibold uppercase tracking-wide text-neutral-500"
+const sectionValueClass = "font-medium text-neutral-900"
+const subtleBadgeClass =
+  "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-2.5 py-0.5 text-[11px] font-medium text-neutral-600"
+
+function formatDuration(durationMs: number) {
+  if (durationMs <= 0) return "0s"
+  const totalSeconds = Math.floor(durationMs / 1000)
+  const hours = Math.floor(totalSeconds / 3600)
+  const minutes = Math.floor((totalSeconds % 3600) / 60)
+  const seconds = totalSeconds % 60
+  if (hours > 0) {
+    return `${hours}h ${minutes.toString().padStart(2, "0")}m`
+  }
+  if (minutes > 0) {
+    return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
+  }
+  return `${seconds}s`
+}
+
+export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
+  const { convexUserId } = useAuth()
+  const changeAssignee = useMutation(api.tickets.changeAssignee)
+  const changeQueue = useMutation(api.tickets.changeQueue)
+  const updateSubject = useMutation(api.tickets.updateSubject)
+  const updateSummary = useMutation(api.tickets.updateSummary)
+  const startWork = useMutation(api.tickets.startWork)
+  const pauseWork = useMutation(api.tickets.pauseWork)
+  const updateCategories = useMutation(api.tickets.updateCategories)
+  const agents = (useQuery(api.users.listAgents, { tenantId: ticket.tenantId }) as Doc<"users">[] | undefined) ?? []
+  const queueArgs = convexUserId
+    ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> }
+    : "skip"
+  const queues = (
+    useQuery(convexUserId ? api.queues.summary : "skip", queueArgs) as TicketQueueSummary[] | undefined
+  ) ?? []
+  const { categories, isLoading: categoriesLoading } = useTicketCategories(ticket.tenantId)
+  const [status] = useState<TicketStatus>(ticket.status)
+  const workSummaryRemote = useQuery(
+    api.tickets.workSummary,
+    convexUserId
+      ? { ticketId: ticket.id as Id<"tickets">, viewerId: convexUserId as Id<"users"> }
+      : "skip"
+  ) as
+    | {
+        ticketId: Id<"tickets">
+        totalWorkedMs: number
+        activeSession: { id: Id<"ticketWorkSessions">; agentId: Id<"users">; startedAt: number } | null
+      }
+    | null
+    | undefined
+
+  const [editing, setEditing] = useState(false)
+  const [subject, setSubject] = useState(ticket.subject)
+  const [summary, setSummary] = useState(ticket.summary ?? "")
+  const [categorySelection, setCategorySelection] = useState({
+    categoryId: ticket.category?.id ?? "",
+    subcategoryId: ticket.subcategory?.id ?? "",
+  })
+  const [savingCategory, setSavingCategory] = useState(false)
+  const lastSubmittedCategoryRef = useRef({
+    categoryId: ticket.category?.id ?? "",
+    subcategoryId: ticket.subcategory?.id ?? "",
+  })
+  const selectedCategoryId = categorySelection.categoryId
+  const selectedSubcategoryId = categorySelection.subcategoryId
+  const dirty = useMemo(
+    () => subject !== ticket.subject || (summary ?? "") !== (ticket.summary ?? ""),
+    [subject, summary, ticket.subject, ticket.summary]
+  )
+  const activeCategory = useMemo(
+    () => categories.find((category) => category.id === selectedCategoryId) ?? null,
+    [categories, selectedCategoryId]
+  )
+  const secondaryOptions = useMemo(() => activeCategory?.secondary ?? [], [activeCategory])
+
+  async function handleSave() {
+    if (!convexUserId) return
+    toast.loading("Salvando alterações...", { id: "save-header" })
+    try {
+      if (subject !== ticket.subject) {
+        await updateSubject({ ticketId: ticket.id as Id<"tickets">, subject: subject.trim(), actorId: convexUserId as Id<"users"> })
+      }
+      if ((summary ?? "") !== (ticket.summary ?? "")) {
+        await updateSummary({ ticketId: ticket.id as Id<"tickets">, summary: (summary ?? "").trim(), actorId: convexUserId as Id<"users"> })
+      }
+      toast.success("Cabeçalho atualizado!", { id: "save-header" })
+      setEditing(false)
+    } catch {
+      toast.error("Não foi possível salvar.", { id: "save-header" })
+    }
+  }
+
+  function handleCancel() {
+    setSubject(ticket.subject)
+    setSummary(ticket.summary ?? "")
+    setEditing(false)
+  }
+
+  useEffect(() => {
+    const nextSelection = {
+      categoryId: ticket.category?.id ?? "",
+      subcategoryId: ticket.subcategory?.id ?? "",
+    }
+    setCategorySelection(nextSelection)
+    lastSubmittedCategoryRef.current = nextSelection
+  }, [ticket.category?.id, ticket.subcategory?.id])
+
+  useEffect(() => {
+    if (!editing) return
+    if (categoriesLoading) return
+    if (categories.length === 0) return
+    if (selectedCategoryId) return
+    if (ticket.category?.id) return
+
+    const first = categories[0]
+    const firstSecondary = first.secondary[0]
+    setCategorySelection({
+      categoryId: first.id,
+      subcategoryId: firstSecondary?.id ?? "",
+    })
+  }, [categories, categoriesLoading, editing, selectedCategoryId, ticket.category?.id])
+
+  useEffect(() => {
+    if (!editing) return
+    if (!selectedCategoryId) return
+    if (secondaryOptions.length === 0) {
+      if (selectedSubcategoryId) {
+        setCategorySelection((prev) => ({ ...prev, subcategoryId: "" }))
+      }
+      return
+    }
+
+    const stillValid = secondaryOptions.some((option) => option.id === selectedSubcategoryId)
+    if (stillValid) return
+
+    const fallback = secondaryOptions[0]
+    if (fallback) {
+      setCategorySelection((prev) => ({ ...prev, subcategoryId: fallback.id }))
+    }
+  }, [editing, secondaryOptions, selectedCategoryId, selectedSubcategoryId])
+
+  useEffect(() => {
+    if (!editing) return
+    if (!convexUserId) return
+    const categoryId = selectedCategoryId
+    const subcategoryId = selectedSubcategoryId
+    if (!categoryId || !subcategoryId) return
+
+    const currentCategory = ticket.category?.id ?? ""
+    const currentSubcategory = ticket.subcategory?.id ?? ""
+
+    if (categoryId === currentCategory && subcategoryId === currentSubcategory) {
+      return
+    }
+
+    if (
+      categoryId === lastSubmittedCategoryRef.current.categoryId &&
+      subcategoryId === lastSubmittedCategoryRef.current.subcategoryId
+    ) {
+      return
+    }
+
+    let cancelled = false
+    lastSubmittedCategoryRef.current = { categoryId, subcategoryId }
+    setSavingCategory(true)
+    toast.loading("Atualizando categoria...", { id: "ticket-category" })
+
+    ;(async () => {
+      try {
+        await updateCategories({
+          ticketId: ticket.id as Id<"tickets">,
+          categoryId: categoryId as Id<"ticketCategories">,
+          subcategoryId: subcategoryId as Id<"ticketSubcategories">,
+          actorId: convexUserId as Id<"users">,
+        })
+        if (!cancelled) {
+          toast.success("Categoria atualizada!", { id: "ticket-category" })
+        }
+      } catch {
+        if (!cancelled) {
+          toast.error("Não foi possível atualizar a categoria.", { id: "ticket-category" })
+          const fallback = {
+            categoryId: currentCategory,
+            subcategoryId: currentSubcategory,
+          }
+          setCategorySelection(fallback)
+          lastSubmittedCategoryRef.current = fallback
+        }
+      } finally {
+        if (!cancelled) {
+          setSavingCategory(false)
+        }
+      }
+    })()
+
+    return () => {
+      cancelled = true
+    }
+  }, [editing, selectedCategoryId, selectedSubcategoryId, ticket.category?.id, ticket.subcategory?.id, ticket.id, updateCategories, convexUserId])
+
+  const workSummary = useMemo(() => {
+    if (workSummaryRemote !== undefined) return workSummaryRemote ?? null
+    if (!ticket.workSummary) return null
+    return {
+      ticketId: ticket.id as Id<"tickets">,
+      totalWorkedMs: ticket.workSummary.totalWorkedMs,
+      activeSession: ticket.workSummary.activeSession
+        ? {
+            id: ticket.workSummary.activeSession.id as Id<"ticketWorkSessions">,
+            agentId: ticket.workSummary.activeSession.agentId as Id<"users">,
+            startedAt: ticket.workSummary.activeSession.startedAt.getTime(),
+          }
+        : null,
+    }
+  }, [ticket.id, ticket.workSummary, workSummaryRemote])
+
+  const isPlaying = Boolean(workSummary?.activeSession)
+  const [now, setNow] = useState(() => Date.now())
+
+  useEffect(() => {
+    if (!workSummary?.activeSession) return
+    const interval = setInterval(() => {
+      setNow(Date.now())
+    }, 1000)
+    return () => clearInterval(interval)
+  }, [workSummary?.activeSession])
+
+  const currentSessionMs = workSummary?.activeSession ? Math.max(0, now - workSummary.activeSession.startedAt) : 0
+  const totalWorkedMs = workSummary ? workSummary.totalWorkedMs + currentSessionMs : 0
+
+  const formattedTotalWorked = useMemo(() => formatDuration(totalWorkedMs), [totalWorkedMs])
+  const updatedRelative = useMemo(
+    () => formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR }),
+    [ticket.updatedAt]
+  )
+
+  return (
+    <div className={cardClass}>
+      <div className="absolute right-6 top-6 flex items-center gap-3">
+        {workSummary ? (
+          <Badge className="inline-flex h-9 items-center gap-2 rounded-full border border-slate-200 bg-white px-3 text-sm font-semibold text-neutral-700">
+            <IconClock className="size-4 text-neutral-700" /> Tempo total: {formattedTotalWorked}
+          </Badge>
+        ) : null}
+        {!editing ? (
+          <Button size="sm" className={editButtonClass} onClick={() => setEditing(true)}>
+            Editar
+          </Button>
+        ) : null}
+        <DeleteTicketDialog ticketId={ticket.id as Id<"tickets">} />
+      </div>
+      <div className="flex flex-wrap items-start justify-between gap-3">
+        <div className="space-y-3">
+          <div className="flex flex-wrap items-center gap-3">
+            <Badge className={referenceBadgeClass}>#{ticket.reference}</Badge>
+            <PrioritySelect ticketId={ticket.id} value={ticket.priority} />
+            <StatusSelect ticketId={ticket.id} value={status} />
+            <Button
+              size="sm"
+              className={isPlaying ? pauseButtonClass : startButtonClass}
+              onClick={async () => {
+                if (!convexUserId) return
+                toast.dismiss("work")
+                toast.loading(isPlaying ? "Pausando atendimento..." : "Iniciando atendimento...", { id: "work" })
+                try {
+                  if (isPlaying) {
+                    const result = await pauseWork({ ticketId: ticket.id as Id<"tickets">, actorId: convexUserId as Id<"users"> })
+                    if (result?.status === "already_paused") {
+                      toast.info("O atendimento já estava pausado", { id: "work" })
+                    } else {
+                      toast.success("Atendimento pausado", { id: "work" })
+                    }
+                  } else {
+                    const result = await startWork({ ticketId: ticket.id as Id<"tickets">, actorId: convexUserId as Id<"users"> })
+                    if (result?.status === "already_started") {
+                      toast.info("O atendimento já estava em andamento", { id: "work" })
+                    } else {
+                      toast.success("Atendimento iniciado", { id: "work" })
+                    }
+                  }
+                } catch {
+                  toast.error("Não foi possível atualizar o atendimento", { id: "work" })
+                }
+              }}
+            >
+              {isPlaying ? (
+                <>
+                  <IconPlayerPause className="size-4 text-white" /> Pausar
+                </>
+              ) : (
+                <>
+                  <IconPlayerPlay className="size-4 text-white" /> Iniciar
+                </>
+              )}
+            </Button>
+          </div>
+          {editing ? (
+            <div className="space-y-2">
+              <Input
+                value={subject}
+                onChange={(e) => setSubject(e.target.value)}
+                className="h-10 rounded-lg border border-slate-300 text-lg font-semibold text-neutral-900"
+              />
+              <textarea
+                value={summary}
+                onChange={(e) => setSummary(e.target.value)}
+                rows={3}
+                className="w-full rounded-lg border border-slate-300 bg-white p-3 text-sm text-neutral-800 shadow-sm"
+                placeholder="Adicione um resumo opcional"
+              />
+            </div>
+          ) : (
+            <div className="space-y-1">
+              <h1 className="break-words text-2xl font-semibold text-neutral-900">{subject}</h1>
+              {summary ? <p className="max-w-2xl text-sm text-neutral-600">{summary}</p> : null}
+            </div>
+          )}
+        </div>
+      </div>
+      <Separator className="bg-slate-200" />
+      <div className="grid gap-4 text-sm text-neutral-600 sm:grid-cols-2 lg:grid-cols-3">
+        <div className="flex flex-col gap-1">
+          <span className={sectionLabelClass}>Categoria primária</span>
+          {editing ? (
+            <Select
+              disabled={savingCategory || categoriesLoading || categories.length === 0}
+              value={selectedCategoryId || ""}
+              onValueChange={(value) => {
+                const category = categories.find((item) => item.id === value)
+                setCategorySelection({
+                  categoryId: value,
+                  subcategoryId: category?.secondary[0]?.id ?? "",
+                })
+              }}
+            >
+              <SelectTrigger className={selectTriggerClass}>
+                <SelectValue placeholder={categoriesLoading ? "Carregando..." : "Selecionar"} />
+              </SelectTrigger>
+              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
+                {categories.map((category) => (
+                  <SelectItem key={category.id} value={category.id}>
+                    {category.name}
+                  </SelectItem>
+                ))}
+              </SelectContent>
+            </Select>
+          ) : (
+            <span className={sectionValueClass}>{ticket.category?.name ?? "Sem categoria"}</span>
+          )}
+        </div>
+        <div className="flex flex-col gap-1">
+          <span className={sectionLabelClass}>Categoria secundária</span>
+          {editing ? (
+            <Select
+              disabled={
+                savingCategory || categoriesLoading || !selectedCategoryId || secondaryOptions.length === 0
+              }
+              value={selectedSubcategoryId || ""}
+              onValueChange={(value) => {
+                setCategorySelection((prev) => ({ ...prev, subcategoryId: value }))
+              }}
+            >
+              <SelectTrigger className={selectTriggerClass}>
+                <SelectValue
+                  placeholder={
+                    !selectedCategoryId
+                      ? "Selecione uma primária"
+                      : secondaryOptions.length === 0
+                        ? "Sem secundárias"
+                        : "Selecionar"
+                  }
+                />
+              </SelectTrigger>
+              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
+                {secondaryOptions.map((option) => (
+                  <SelectItem key={option.id} value={option.id}>
+                    {option.name}
+                  </SelectItem>
+                ))}
+              </SelectContent>
+            </Select>
+          ) : (
+            <span className={sectionValueClass}>{ticket.subcategory?.name ?? "Sem subcategoria"}</span>
+          )}
+        </div>
+        <div className="flex flex-col gap-1">
+          <span className={sectionLabelClass}>Fila</span>
+          {editing ? (
+            <Select
+              value={ticket.queue ?? ""}
+              onValueChange={async (value) => {
+                if (!convexUserId) return
+                const queue = queues.find((item) => item.name === value)
+                if (!queue) return
+                toast.loading("Atualizando fila...", { id: "queue" })
+                try {
+                  await changeQueue({ ticketId: ticket.id as Id<"tickets">, queueId: queue.id as Id<"queues">, actorId: convexUserId as Id<"users"> })
+                  toast.success("Fila atualizada!", { id: "queue" })
+                } catch {
+                  toast.error("Não foi possível atualizar a fila.", { id: "queue" })
+                }
+              }}
+            >
+              <SelectTrigger className={smallSelectTriggerClass}>
+                <SelectValue placeholder="Selecionar" />
+              </SelectTrigger>
+              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
+                {queues.map((queue) => (
+                  <SelectItem key={queue.id} value={queue.name}>
+                    {queue.name}
+                  </SelectItem>
+                ))}
+              </SelectContent>
+            </Select>
+          ) : (
+            <span className={sectionValueClass}>{ticket.queue ?? "Sem fila"}</span>
+          )}
+        </div>
+        <div className="flex flex-col gap-1">
+          <span className={sectionLabelClass}>Solicitante</span>
+          <span className={sectionValueClass}>{ticket.requester.name}</span>
+        </div>
+        <div className="flex flex-col gap-1">
+          <span className={sectionLabelClass}>Responsável</span>
+          {editing ? (
+            <Select
+              value={ticket.assignee?.id ?? ""}
+              onValueChange={async (value) => {
+                if (!convexUserId) return
+                toast.loading("Atribuindo responsável...", { id: "assignee" })
+                try {
+                  await changeAssignee({ ticketId: ticket.id as Id<"tickets">, assigneeId: value as Id<"users">, actorId: convexUserId as Id<"users"> })
+                  toast.success("Responsável atualizado!", { id: "assignee" })
+                } catch {
+                  toast.error("Não foi possível atribuir.", { id: "assignee" })
+                }
+              }}
+            >
+              <SelectTrigger className={selectTriggerClass}>
+                <SelectValue placeholder="Selecionar" />
+              </SelectTrigger>
+              <SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
+                {agents.map((agent) => (
+                  <SelectItem key={agent._id} value={agent._id}>
+                    {agent.name}
+                  </SelectItem>
+                ))}
+              </SelectContent>
+            </Select>
+          ) : (
+            <span className={sectionValueClass}>{ticket.assignee?.name ?? "Não atribuído"}</span>
+          )}
+        </div>
+        <div className="flex flex-col gap-1">
+          <span className={sectionLabelClass}>Criado em</span>
+          <span className={sectionValueClass}>{format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
+        </div>
+        <div className="flex flex-col gap-1">
+          <span className={sectionLabelClass}>Atualizado em</span>
+          <div className="flex items-center gap-2">
+            <span className={sectionValueClass}>{format(ticket.updatedAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
+            <span className={subtleBadgeClass}>{updatedRelative}</span>
+          </div>
+        </div>
+        {ticket.dueAt ? (
+          <div className="flex flex-col gap-1">
+            <span className={sectionLabelClass}>SLA até</span>
+            <span className={sectionValueClass}>{format(ticket.dueAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
+          </div>
+        ) : null}
+        {ticket.slaPolicy ? (
+          <div className="flex flex-col gap-1">
+            <span className={sectionLabelClass}>Política</span>
+            <span className={sectionValueClass}>{ticket.slaPolicy.name}</span>
+          </div>
+        ) : null}
+        {editing ? (
+          <div className="flex items-center justify-end gap-2 sm:col-span-2 lg:col-span-3">
+            <Button variant="ghost" size="sm" className="text-sm font-semibold text-neutral-700" onClick={handleCancel}>
+              Cancelar
+            </Button>
+            <Button size="sm" className={startButtonClass} onClick={handleSave} disabled={!dirty}>
+              Salvar
+            </Button>
+          </div>
+        ) : null}
+      </div>
+    </div>
+  )
+}
diff --git a/web/src/components/tickets/ticket-timeline.tsx b/web/src/components/tickets/ticket-timeline.tsx
new file mode 100644
index 0000000..f59af8a
--- /dev/null
+++ b/web/src/components/tickets/ticket-timeline.tsx
@@ -0,0 +1,180 @@
+import { format } from "date-fns"
+import type { ComponentType } from "react"
+import { ptBR } from "date-fns/locale"
+import {
+  IconClockHour4,
+  IconFolders,
+  IconNote,
+  IconPaperclip,
+  IconSquareCheck,
+  IconUserCircle,
+} from "@tabler/icons-react"
+
+import type { TicketWithDetails } from "@/lib/schemas/ticket"
+import { Card, CardContent } from "@/components/ui/card"
+import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
+import { Separator } from "@/components/ui/separator"
+
+const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
+  CREATED: IconUserCircle,
+  STATUS_CHANGED: IconSquareCheck,
+  ASSIGNEE_CHANGED: IconUserCircle,
+  COMMENT_ADDED: IconNote,
+  COMMENT_EDITED: IconNote,
+  WORK_STARTED: IconClockHour4,
+  WORK_PAUSED: IconClockHour4,
+  SUBJECT_CHANGED: IconNote,
+  SUMMARY_CHANGED: IconNote,
+  QUEUE_CHANGED: IconSquareCheck,
+  PRIORITY_CHANGED: IconSquareCheck,
+  ATTACHMENT_REMOVED: IconPaperclip,
+  CATEGORY_CHANGED: IconFolders,
+}
+
+const timelineLabels: Record<string, string> = {
+  CREATED: "Criado",
+  STATUS_CHANGED: "Status alterado",
+  ASSIGNEE_CHANGED: "Responsável alterado",
+  COMMENT_ADDED: "Comentário adicionado",
+  COMMENT_EDITED: "Comentário editado",
+  WORK_STARTED: "Atendimento iniciado",
+  WORK_PAUSED: "Atendimento pausado",
+  SUBJECT_CHANGED: "Assunto atualizado",
+  SUMMARY_CHANGED: "Resumo atualizado",
+  QUEUE_CHANGED: "Fila alterada",
+  PRIORITY_CHANGED: "Prioridade alterada",
+  ATTACHMENT_REMOVED: "Anexo removido",
+  CATEGORY_CHANGED: "Categoria alterada",
+}
+
+interface TicketTimelineProps {
+  ticket: TicketWithDetails
+}
+
+export function TicketTimeline({ ticket }: TicketTimelineProps) {
+  const formatDuration = (durationMs: number) => {
+    if (!durationMs || durationMs <= 0) return "0s"
+    const totalSeconds = Math.floor(durationMs / 1000)
+    const hours = Math.floor(totalSeconds / 3600)
+    const minutes = Math.floor((totalSeconds % 3600) / 60)
+    const seconds = totalSeconds % 60
+    if (hours > 0) {
+      return `${hours}h ${minutes.toString().padStart(2, "0")}m`
+    }
+    if (minutes > 0) {
+      return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
+    }
+    return `${seconds}s`
+  }
+
+  return (
+    <Card className="rounded-2xl border border-slate-200 bg-white shadow-sm">
+      <CardContent className="space-y-5 px-4 pb-6">
+        {ticket.timeline.map((entry, index) => {
+          const Icon = timelineIcons[entry.type] ?? IconClockHour4
+          const isLast = index === ticket.timeline.length - 1
+          return (
+            <div key={entry.id} className="relative pl-11">
+              {!isLast && (
+                <span className="absolute left-[14px] top-6 h-full w-px bg-slate-200" aria-hidden />
+              )}
+              <span className="absolute left-0 top-0 flex size-8 items-center justify-center rounded-full border border-slate-200 bg-white text-neutral-700 shadow-sm">
+                <Icon className="size-4" />
+              </span>
+              <div className="flex flex-col gap-2">
+                <div className="flex flex-wrap items-center gap-x-3 gap-y-1">
+                  <span className="text-sm font-semibold text-neutral-900">
+                    {timelineLabels[entry.type] ?? entry.type}
+                  </span>
+                  {entry.payload?.actorName ? (
+                    <span className="flex items-center gap-1 text-xs text-neutral-500">
+                      <Avatar className="size-5 border border-slate-200">
+                        <AvatarImage src={entry.payload?.actorAvatar as string | undefined} alt={String(entry.payload?.actorName ?? "")} />
+                        <AvatarFallback>
+                          {String(entry.payload?.actorName ?? "").split(" ").slice(0, 2).map((part: string) => part[0]).join("").toUpperCase()}
+                        </AvatarFallback>
+                      </Avatar>
+                      por {String(entry.payload?.actorName ?? "")}
+                    </span>
+                  ) : null}
+                  <span className="text-xs text-neutral-500">
+                    {format(entry.createdAt, "dd MMM yyyy HH:mm", { locale: ptBR })}
+                  </span>
+                </div>
+                {(() => {
+                  const payload = (entry.payload || {}) as {
+                    toLabel?: string
+                    to?: string
+                    assigneeName?: string
+                    assigneeId?: string
+                    queueName?: string
+                    queueId?: string
+                    requesterName?: string
+                    authorName?: string
+                    authorId?: string
+                    actorName?: string
+                    actorId?: string
+                    from?: string
+                    attachmentName?: string
+                    sessionDurationMs?: number
+                    categoryName?: string
+                    subcategoryName?: string
+                  }
+
+                  let message: string | null = null
+                  if (entry.type === "STATUS_CHANGED" && (payload.toLabel || payload.to)) {
+                    message = "Status alterado para " + (payload.toLabel || payload.to)
+                  }
+                  if (entry.type === "ASSIGNEE_CHANGED" && (payload.assigneeName || payload.assigneeId)) {
+                    message = "Responsável alterado" + (payload.assigneeName ? " para " + payload.assigneeName : "")
+                  }
+                  if (entry.type === "QUEUE_CHANGED" && (payload.queueName || payload.queueId)) {
+                    message = "Fila alterada" + (payload.queueName ? " para " + payload.queueName : "")
+                  }
+                  if (entry.type === "PRIORITY_CHANGED" && (payload.toLabel || payload.to)) {
+                    message = "Prioridade alterada para " + (payload.toLabel || payload.to)
+                  }
+                  if (entry.type === "CREATED" && payload.requesterName) {
+                    message = "Criado por " + payload.requesterName
+                  }
+                  if (entry.type === "COMMENT_ADDED" && (payload.authorName || payload.authorId)) {
+                    message = "Comentário adicionado" + (payload.authorName ? " por " + payload.authorName : "")
+                  }
+                  if (entry.type === "COMMENT_EDITED" && (payload.actorName || payload.actorId || payload.authorName)) {
+                    const name = payload.actorName ?? payload.authorName
+                    message = "Comentário editado" + (name ? " por " + name : "")
+                  }
+                  if (entry.type === "SUBJECT_CHANGED" && (payload.to || payload.toLabel)) {
+                    message = "Assunto alterado" + (payload.to ? " para \"" + payload.to + "\"" : "")
+                  }
+                  if (entry.type === "SUMMARY_CHANGED") {
+                    message = "Resumo atualizado"
+                  }
+                  if (entry.type === "ATTACHMENT_REMOVED" && payload.attachmentName) {
+                    message = `Anexo removido: ${payload.attachmentName}`
+                  }
+                  if (entry.type === "WORK_PAUSED" && typeof payload.sessionDurationMs === "number") {
+                    message = `Tempo registrado: ${formatDuration(payload.sessionDurationMs)}`
+                  }
+                  if (entry.type === "CATEGORY_CHANGED" && (payload.categoryName || payload.subcategoryName)) {
+                    message = `Categoria alterada para ${payload.categoryName ?? ""}${
+                      payload.subcategoryName ? ` • ${payload.subcategoryName}` : ""
+                    }`
+                  }
+                  if (!message) return null
+
+                  return (
+                    <div className="rounded-xl border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-600">
+                      {message}
+                    </div>
+                  )
+                })()}
+              </div>
+            </div>
+          )
+        })}
+        <Separator className="bg-slate-200" />
+      </CardContent>
+    </Card>
+  )
+}
diff --git a/web/src/components/tickets/tickets-filters.tsx b/web/src/components/tickets/tickets-filters.tsx
new file mode 100644
index 0000000..ecf4992
--- /dev/null
+++ b/web/src/components/tickets/tickets-filters.tsx
@@ -0,0 +1,234 @@
+"use client"
+
+import { useEffect, useMemo, useState } from "react"
+import { IconFilter, IconRefresh } from "@tabler/icons-react"
+
+import {
+  ticketChannelSchema,
+  ticketPrioritySchema,
+  ticketStatusSchema,
+} from "@/lib/schemas/ticket"
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import { Input } from "@/components/ui/input"
+import {
+  Popover,
+  PopoverContent,
+  PopoverTrigger,
+} from "@/components/ui/popover"
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select"
+
+const statusOptions = ticketStatusSchema.options.map((status) => ({
+  value: status,
+  label: {
+    NEW: "Novo",
+    OPEN: "Aberto",
+    PENDING: "Pendente",
+    ON_HOLD: "Em espera",
+    RESOLVED: "Resolvido",
+    CLOSED: "Fechado",
+  }[status],
+}))
+
+const priorityOptions = ticketPrioritySchema.options.map((priority) => ({
+  value: priority,
+  label: {
+    LOW: "Baixa",
+    MEDIUM: "Média",
+    HIGH: "Alta",
+    URGENT: "Urgente",
+  }[priority],
+}))
+
+const channelOptions = ticketChannelSchema.options.map((channel) => ({
+  value: channel,
+  label: {
+    EMAIL: "E-mail",
+    WHATSAPP: "WhatsApp",
+    CHAT: "Chat",
+    PHONE: "Telefone",
+    API: "API",
+    MANUAL: "Manual",
+  }[channel],
+}))
+
+type QueueOption = string
+
+export type TicketFiltersState = {
+  search: string
+  status: string | null
+  priority: string | null
+  queue: string | null
+  channel: string | null
+}
+
+export const defaultTicketFilters: TicketFiltersState = {
+  search: "",
+  status: null,
+  priority: null,
+  queue: null,
+  channel: null,
+}
+
+interface TicketsFiltersProps {
+  onChange?: (filters: TicketFiltersState) => void
+  queues?: QueueOption[]
+}
+
+const ALL_VALUE = "ALL"
+
+export function TicketsFilters({ onChange, queues = [] }: TicketsFiltersProps) {
+  const [filters, setFilters] = useState<TicketFiltersState>(defaultTicketFilters)
+
+  function setPartial(partial: Partial<TicketFiltersState>) {
+    setFilters((prev) => ({ ...prev, ...partial }))
+  }
+
+  // Propaga as mudancas de filtros para o componente pai sem disparar durante a renderizacao
+  useEffect(() => {
+    onChange?.(filters)
+  }, [filters, onChange])
+
+  const activeFilters = useMemo(() => {
+    const chips: string[] = []
+    if (filters.status) chips.push(`Status: ${filters.status}`)
+    if (filters.priority) chips.push(`Prioridade: ${filters.priority}`)
+    if (filters.queue) chips.push(`Fila: ${filters.queue}`)
+    if (filters.channel) chips.push(`Canal: ${filters.channel}`)
+    return chips
+  }, [filters])
+
+  return (
+    <div className="flex flex-col gap-4">
+      <div className="flex flex-col gap-3 md:flex-row md:items-center md:justify-between">
+        <div className="flex flex-1 flex-col gap-2 md:flex-row">
+          <Input
+            placeholder="Buscar por assunto ou #ID"
+            value={filters.search}
+            onChange={(event) => setPartial({ search: event.target.value })}
+            className="md:max-w-sm"
+          />
+          <Select
+            value={filters.queue ?? ALL_VALUE}
+            onValueChange={(value) => setPartial({ queue: value === ALL_VALUE ? null : value })}
+          >
+            <SelectTrigger className="md:w-[180px]">
+              <SelectValue placeholder="Fila" />
+            </SelectTrigger>
+            <SelectContent>
+              <SelectItem value={ALL_VALUE}>Todas as filas</SelectItem>
+              {queues.map((queue) => (
+                <SelectItem key={queue!} value={queue!}>
+                  {queue}
+                </SelectItem>
+              ))}
+            </SelectContent>
+          </Select>
+        </div>
+        <div className="flex items-center gap-2">
+          <Popover>
+            <PopoverTrigger asChild>
+              <Button
+                variant="outline"
+                size="sm"
+                className="gap-2 rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm font-medium text-neutral-800 shadow-sm hover:bg-slate-50"
+              >
+                <IconFilter className="size-4 text-neutral-800" />
+                Filtros
+              </Button>
+            </PopoverTrigger>
+            <PopoverContent className="w-64 space-y-4">
+              <div className="space-y-2">
+                <p className="text-xs font-semibold uppercase text-neutral-500">
+                  Status
+                </p>
+                <Select
+                  value={filters.status ?? ALL_VALUE}
+                  onValueChange={(value) => setPartial({ status: value === ALL_VALUE ? null : value })}
+                >
+                  <SelectTrigger>
+                    <SelectValue placeholder="Todos" />
+                  </SelectTrigger>
+                  <SelectContent>
+                    <SelectItem value={ALL_VALUE}>Todos</SelectItem>
+                    {statusOptions.map((option) => (
+                      <SelectItem key={option.value} value={option.value}>
+                        {option.label}
+                      </SelectItem>
+                    ))}
+                  </SelectContent>
+                </Select>
+              </div>
+              <div className="space-y-2">
+                <p className="text-xs font-semibold uppercase text-neutral-500">
+                  Prioridade
+                </p>
+                <Select
+                  value={filters.priority ?? ALL_VALUE}
+                  onValueChange={(value) => setPartial({ priority: value === ALL_VALUE ? null : value })}
+                >
+                  <SelectTrigger>
+                    <SelectValue placeholder="Todas" />
+                  </SelectTrigger>
+                  <SelectContent>
+                    <SelectItem value={ALL_VALUE}>Todas</SelectItem>
+                    {priorityOptions.map((option) => (
+                      <SelectItem key={option.value} value={option.value}>
+                        {option.label}
+                      </SelectItem>
+                    ))}
+                  </SelectContent>
+                </Select>
+              </div>
+              <div className="space-y-2">
+                <p className="text-xs font-semibold uppercase text-neutral-500">
+                  Canal
+                </p>
+                <Select
+                  value={filters.channel ?? ALL_VALUE}
+                  onValueChange={(value) => setPartial({ channel: value === ALL_VALUE ? null : value })}
+                >
+                  <SelectTrigger>
+                    <SelectValue placeholder="Todos" />
+                  </SelectTrigger>
+                  <SelectContent>
+                    <SelectItem value={ALL_VALUE}>Todos</SelectItem>
+                    {channelOptions.map((option) => (
+                      <SelectItem key={option.value} value={option.value}>
+                        {option.label}
+                      </SelectItem>
+                    ))}
+                  </SelectContent>
+                </Select>
+              </div>
+            </PopoverContent>
+          </Popover>
+          <Button
+            variant="ghost"
+            size="sm"
+            className="gap-2 rounded-lg px-3 py-2 text-sm font-medium text-neutral-700 hover:bg-slate-100"
+            onClick={() => setPartial(defaultTicketFilters)}
+          >
+            <IconRefresh className="size-4" />
+            Resetar
+          </Button>
+        </div>
+      </div>
+      {activeFilters.length > 0 && (
+        <div className="flex flex-wrap gap-2">
+          {activeFilters.map((chip) => (
+            <Badge key={chip} className="rounded-full border border-slate-300 bg-slate-100 px-3 py-1 text-xs font-medium text-neutral-700">
+              {chip}
+            </Badge>
+          ))}
+        </div>
+      )}
+    </div>
+  )
+}
diff --git a/web/src/components/tickets/tickets-table.tsx b/web/src/components/tickets/tickets-table.tsx
new file mode 100644
index 0000000..1eb7d5d
--- /dev/null
+++ b/web/src/components/tickets/tickets-table.tsx
@@ -0,0 +1,299 @@
+"use client"
+
+import { useEffect, useState } from "react"
+import { useRouter } from "next/navigation"
+import { formatDistanceToNow } from "date-fns"
+import { ptBR } from "date-fns/locale"
+import { type LucideIcon, Code, FileText, Mail, MessageCircle, MessageSquare, Phone } from "lucide-react"
+
+import { tickets as ticketsMock } from "@/lib/mocks/tickets"
+import type { Ticket, TicketChannel, TicketStatus } from "@/lib/schemas/ticket"
+import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
+import { Badge } from "@/components/ui/badge"
+import { Card, CardContent } from "@/components/ui/card"
+import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
+import { NewTicketDialog } from "@/components/tickets/new-ticket-dialog"
+import {
+  Table,
+  TableBody,
+  TableCell,
+  TableHead,
+  TableHeader,
+  TableRow,
+} from "@/components/ui/table"
+import { PrioritySelect } from "@/components/tickets/priority-select"
+import { cn } from "@/lib/utils"
+
+const channelLabel: Record<TicketChannel, string> = {
+  EMAIL: "E-mail",
+  WHATSAPP: "WhatsApp",
+  CHAT: "Chat",
+  PHONE: "Telefone",
+  API: "API",
+  MANUAL: "Manual",
+}
+
+const channelIcon: Record<TicketChannel, LucideIcon> = {
+  EMAIL: Mail,
+  WHATSAPP: MessageCircle,
+  CHAT: MessageSquare,
+  PHONE: Phone,
+  API: Code,
+  MANUAL: FileText,
+}
+
+const cellClass = "px-6 py-5 align-top text-sm text-neutral-700 first:pl-8 last:pr-8"
+const channelIconBadgeClass = "inline-flex size-8 items-center justify-center rounded-full border border-slate-200 bg-slate-50 text-neutral-700"
+const categoryChipClass = "inline-flex items-center gap-1 rounded-full bg-slate-200/60 px-2.5 py-1 text-[11px] font-medium text-neutral-700"
+const tableRowClass =
+  "group border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-none"
+
+const statusLabel: Record<TicketStatus, string> = {
+  NEW: "Novo",
+  OPEN: "Aberto",
+  PENDING: "Pendente",
+  ON_HOLD: "Em espera",
+  RESOLVED: "Resolvido",
+  CLOSED: "Fechado",
+}
+
+const statusTone: Record<TicketStatus, string> = {
+  NEW: "text-slate-700",
+  OPEN: "text-sky-700",
+  PENDING: "text-amber-700",
+  ON_HOLD: "text-violet-700",
+  RESOLVED: "text-emerald-700",
+  CLOSED: "text-slate-600",
+}
+
+function formatDuration(ms?: number) {
+  if (!ms || ms <= 0) return "—"
+  const totalSeconds = Math.floor(ms / 1000)
+  const hours = Math.floor(totalSeconds / 3600)
+  const minutes = Math.floor((totalSeconds % 3600) / 60)
+  const seconds = totalSeconds % 60
+  if (hours > 0) {
+    return `${hours}h ${minutes.toString().padStart(2, "0")}m`
+  }
+  if (minutes > 0) {
+    return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
+  }
+  return `${seconds}s`
+}
+
+function AssigneeCell({ ticket }: { ticket: Ticket }) {
+  if (!ticket.assignee) {
+    return <span className="text-sm text-neutral-600">Sem responsável</span>
+  }
+
+  const initials = ticket.assignee.name
+    .split(" ")
+    .slice(0, 2)
+    .map((part) => part[0]?.toUpperCase())
+    .join("")
+
+  return (
+    <div className="flex items-center gap-2">
+      <Avatar className="size-8 border border-slate-200">
+        <AvatarImage src={ticket.assignee.avatarUrl} alt={ticket.assignee.name} />
+        <AvatarFallback>{initials}</AvatarFallback>
+      </Avatar>
+      <div className="flex flex-col">
+        <span className="text-sm font-semibold leading-none text-neutral-900">
+          {ticket.assignee.name}
+        </span>
+        <span className="text-xs text-neutral-600">
+          {ticket.assignee.teams?.[0] ?? "Agente"}
+        </span>
+      </div>
+    </div>
+  )
+}
+
+export type TicketsTableProps = {
+  tickets?: Ticket[]
+}
+
+export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
+  const [now, setNow] = useState(() => Date.now())
+  const router = useRouter()
+
+  useEffect(() => {
+    const interval = setInterval(() => {
+      setNow(Date.now())
+    }, 1000)
+    return () => clearInterval(interval)
+  }, [])
+
+  const getWorkedMs = (ticket: Ticket) => {
+    const base = ticket.workSummary?.totalWorkedMs ?? 0
+    const activeStart = ticket.workSummary?.activeSession?.startedAt
+    if (activeStart instanceof Date) {
+      return base + Math.max(0, now - activeStart.getTime())
+    }
+    return base
+  }
+
+  return (
+    <Card className="gap-0 rounded-3xl border border-slate-200 bg-white py-0 shadow-sm">
+      <CardContent className="p-0">
+        <Table className="min-w-full overflow-hidden rounded-3xl">
+          <TableHeader className="bg-slate-100/80">
+            <TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600">
+              <TableHead className="w-[120px] px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
+                Ticket
+              </TableHead>
+              <TableHead className="px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
+                Assunto
+              </TableHead>
+              <TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 lg:table-cell">
+                Fila
+              </TableHead>
+              <TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 md:table-cell">
+                Canal
+              </TableHead>
+              <TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 md:table-cell">
+                Prioridade
+              </TableHead>
+              <TableHead className="px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
+                Status
+              </TableHead>
+              <TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 lg:table-cell">
+                Tempo
+              </TableHead>
+              <TableHead className="hidden px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8 xl:table-cell">
+                Responsável
+              </TableHead>
+              <TableHead className="px-6 py-4 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-8 last:pr-8">
+                Atualizado
+              </TableHead>
+            </TableRow>
+          </TableHeader>
+          <TableBody>
+            {tickets.map((ticket) => {
+              const ChannelIcon = channelIcon[ticket.channel] ?? MessageCircle
+
+              return (
+              <TableRow
+                key={ticket.id}
+                className={`${tableRowClass} cursor-pointer`}
+                role="link"
+                tabIndex={0}
+                onClick={() => router.push(`/tickets/${ticket.id}`)}
+                onKeyDown={(event) => {
+                  if (event.key === "Enter" || event.key === " ") {
+                    event.preventDefault()
+                    router.push(`/tickets/${ticket.id}`)
+                  }
+                }}
+              >
+                <TableCell className={cellClass}>
+                  <div className="flex flex-col gap-1">
+                    <span className="font-semibold tracking-tight text-neutral-900">
+                      #{ticket.reference}
+                    </span>
+                    <span className="text-xs text-neutral-500">
+                      {ticket.queue ?? "Sem fila"}
+                    </span>
+                  </div>
+                </TableCell>
+                <TableCell className={cellClass}>
+                  <div className="flex flex-col gap-1.5">
+                    <span className="line-clamp-1 text-[15px] font-semibold text-neutral-900">
+                      {ticket.subject}
+                    </span>
+                    <span className="line-clamp-1 text-sm text-neutral-600">
+                      {ticket.summary ?? "Sem resumo"}
+                    </span>
+                    <div className="flex flex-col gap-1 text-xs text-neutral-500">
+                      <span className="font-semibold text-neutral-700">{ticket.requester.name}</span>
+                      {ticket.category ? (
+                        <Badge className={categoryChipClass}>
+                          {ticket.category.name}
+                          {ticket.subcategory ? <span className="text-neutral-600"> • {ticket.subcategory.name}</span> : null}
+                        </Badge>
+                      ) : (
+                        <span className="text-neutral-400">Sem categoria</span>
+                      )}
+                    </div>
+                  </div>
+                </TableCell>
+                <TableCell className={`${cellClass} hidden lg:table-cell`}>
+                  <span className="text-sm font-semibold text-neutral-800">
+                    {ticket.queue ?? "Sem fila"}
+                  </span>
+                </TableCell>
+                <TableCell className={`${cellClass} hidden md:table-cell`}>
+                  <div className="flex items-center">
+                    <span className="sr-only">Canal {channelLabel[ticket.channel]}</span>
+                    <span
+                      className={channelIconBadgeClass}
+                      aria-hidden="true"
+                      title={channelLabel[ticket.channel]}
+                    >
+                      <ChannelIcon className="size-4" />
+                    </span>
+                  </div>
+                </TableCell>
+                <TableCell className={`${cellClass} hidden md:table-cell`}>
+                  <div
+                    className="inline-flex"
+                    onClick={(event) => event.stopPropagation()}
+                    onKeyDown={(event) => event.stopPropagation()}
+                  >
+                    <PrioritySelect ticketId={ticket.id} value={ticket.priority} />
+                  </div>
+                </TableCell>
+                <TableCell className={cellClass}>
+                  <div className="flex flex-col gap-1">
+                    <span className={cn("text-sm font-semibold", statusTone[ticket.status])}>
+                      {statusLabel[ticket.status]}
+                    </span>
+                    {ticket.metrics?.timeWaitingMinutes ? (
+                      <span className="text-xs text-neutral-500">
+                        Em espera há {ticket.metrics.timeWaitingMinutes} min
+                      </span>
+                    ) : null}
+                  </div>
+                </TableCell>
+                <TableCell className={`${cellClass} hidden lg:table-cell`}>
+                  <div className="flex flex-col gap-1 text-sm text-neutral-600">
+                    <span className="font-semibold text-neutral-800">{formatDuration(getWorkedMs(ticket))}</span>
+                    {ticket.workSummary?.activeSession ? (
+                      <span className="text-xs text-neutral-500">Em andamento</span>
+                    ) : null}
+                  </div>
+                </TableCell>
+                <TableCell className={`${cellClass} hidden xl:table-cell`}>
+                  <AssigneeCell ticket={ticket} />
+                </TableCell>
+                <TableCell className={cellClass}>
+                  <span className="text-sm text-neutral-600">
+                    {formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR })}
+                  </span>
+                </TableCell>
+              </TableRow>
+              )
+            })}
+          </TableBody>
+        </Table>
+        {tickets.length === 0 && (
+          <Empty className="my-6">
+            <EmptyHeader>
+              <EmptyMedia variant="icon">
+                <span className="inline-block size-3 rounded-full border border-slate-300 bg-[#00e8ff]" />
+              </EmptyMedia>
+              <EmptyTitle className="text-neutral-900">Nenhum ticket encontrado</EmptyTitle>
+              <EmptyDescription className="text-neutral-600">
+                Ajuste os filtros ou crie um novo ticket.
+              </EmptyDescription>
+            </EmptyHeader>
+            <EmptyContent>
+              <NewTicketDialog />
+            </EmptyContent>
+          </Empty>
+        )}
+      </CardContent>
+    </Card>
+  )
+}
diff --git a/web/src/components/tickets/tickets-view.tsx b/web/src/components/tickets/tickets-view.tsx
new file mode 100644
index 0000000..dedd6ac
--- /dev/null
+++ b/web/src/components/tickets/tickets-view.tsx
@@ -0,0 +1,66 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { useQuery } from "convex/react"
+// @ts-expect-error Convex runtime API lacks TypeScript definitions
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
+import type { Ticket, TicketQueueSummary } from "@/lib/schemas/ticket"
+import { TicketsFilters, TicketFiltersState, defaultTicketFilters } from "@/components/tickets/tickets-filters"
+import { TicketsTable } from "@/components/tickets/tickets-table"
+import { useAuth } from "@/lib/auth-client"
+
+export function TicketsView() {
+  const [filters, setFilters] = useState<TicketFiltersState>(defaultTicketFilters)
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  const queues = useQuery(
+    convexUserId ? api.queues.summary : "skip",
+    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  ) as TicketQueueSummary[] | undefined
+  const ticketsRaw = useQuery(
+    api.tickets.list,
+    convexUserId
+      ? {
+          tenantId,
+          viewerId: convexUserId as Id<"users">,
+          status: filters.status ?? undefined,
+          priority: filters.priority ?? undefined,
+          channel: filters.channel ?? undefined,
+          queueId: undefined, // simplified: filter by queue name on client
+          search: filters.search || undefined,
+        }
+      : "skip"
+  )
+
+  const tickets = useMemo(() => mapTicketsFromServerList((ticketsRaw ?? []) as unknown[]), [ticketsRaw])
+
+  const filteredTickets = useMemo(() => {
+    if (!filters.queue) return tickets
+    return tickets.filter((t: Ticket) => t.queue === filters.queue)
+  }, [tickets, filters.queue])
+
+  return (
+    <div className="flex flex-col gap-6 px-4 lg:px-6">
+      <TicketsFilters onChange={setFilters} queues={(queues ?? []).map((q) => q.name)} />
+      {ticketsRaw === undefined ? (
+        <div className="rounded-2xl border border-slate-200 bg-white p-4 shadow-sm">
+          <div className="grid gap-3">
+            {Array.from({ length: 6 }).map((_, i) => (
+              <div key={i} className="flex items-center justify-between gap-3">
+                <div className="h-4 w-48 animate-pulse rounded bg-slate-100" />
+                <div className="h-4 w-24 animate-pulse rounded bg-slate-100" />
+              </div>
+            ))}
+          </div>
+        </div>
+      ) : (
+        <TicketsTable tickets={filteredTickets} />
+      )}
+    </div>
+  )
+}
+
diff --git a/src/components/ui/avatar.tsx b/web/src/components/ui/avatar.tsx
similarity index 100%
rename from src/components/ui/avatar.tsx
rename to web/src/components/ui/avatar.tsx
diff --git a/src/components/ui/background-paper-shaders.tsx b/web/src/components/ui/background-paper-shaders.tsx
similarity index 88%
rename from src/components/ui/background-paper-shaders.tsx
rename to web/src/components/ui/background-paper-shaders.tsx
index 9b6ea00..e7536fe 100644
--- a/src/components/ui/background-paper-shaders.tsx
+++ b/web/src/components/ui/background-paper-shaders.tsx
@@ -16,17 +16,20 @@ const DotOrbit = dynamic(
 function ShaderVisual() {
   return (
     <div className="absolute inset-0">
-      <MeshGradient className="absolute inset-0" colors={["#020202", "#04131f", "#062534", "#0b3947"]} speed={0.8} />
+      <MeshGradient
+        className="absolute inset-0"
+        colors={["#020202", "#04131f", "#062534", "#0b3947"]}
+        speed={0.8}
+        backgroundColor="#020202"
+        wireframe="true"
+      />
       <div className="absolute inset-0 opacity-70">
         <DotOrbit
           className="h-full w-full"
-          colors={["#0f172a", "#155e75", "#22d3ee"]}
-          colorBack="#020617"
+          dotColor="#0f172a"
+          orbitColor="#155e75"
           speed={1.4}
-          size={0.9}
-          sizeRange={0.4}
-          spreading={1.0}
-          stepsPerColor={3}
+          intensity={1.2}
         />
       </div>
       <div className="pointer-events-none absolute inset-0">
@@ -54,7 +57,7 @@ export function BackgroundPaperShaders({ className }: { className?: string }) {
         <div className="relative h-[420px] w-[420px] overflow-hidden rounded-full">
           <ShaderVisual />
           <div className="pointer-events-none absolute inset-0 flex flex-col items-center justify-center px-10 text-center text-white">
-            <div className="text-sm uppercase tracking-[0.32em] text-white/50">Raven</div>
+            <div className="text-sm uppercase tracking-[0.32em] text-white/50">Sistema de Chamados</div>
             <h2 className="mt-4 text-xl font-semibold md:text-2xl">Atendimento moderno e colaborativo</h2>
             <p className="mt-3 text-sm text-white/70">
               Tenha visão unificada de todos os canais, monitore SLAs em tempo real e mantenha os clientes informados
diff --git a/src/components/ui/badge.tsx b/web/src/components/ui/badge.tsx
similarity index 100%
rename from src/components/ui/badge.tsx
rename to web/src/components/ui/badge.tsx
diff --git a/src/components/ui/breadcrumb.tsx b/web/src/components/ui/breadcrumb.tsx
similarity index 100%
rename from src/components/ui/breadcrumb.tsx
rename to web/src/components/ui/breadcrumb.tsx
diff --git a/src/components/ui/button.tsx b/web/src/components/ui/button.tsx
similarity index 100%
rename from src/components/ui/button.tsx
rename to web/src/components/ui/button.tsx
diff --git a/src/components/ui/card.tsx b/web/src/components/ui/card.tsx
similarity index 100%
rename from src/components/ui/card.tsx
rename to web/src/components/ui/card.tsx
diff --git a/src/components/ui/chart.tsx b/web/src/components/ui/chart.tsx
similarity index 85%
rename from src/components/ui/chart.tsx
rename to web/src/components/ui/chart.tsx
index 79f899d..31ade57 100644
--- a/src/components/ui/chart.tsx
+++ b/web/src/components/ui/chart.tsx
@@ -51,17 +51,17 @@ function ChartContainer({
 
   return (
     <ChartContext.Provider value={{ config }}>
-      <div
-        data-slot="chart"
-        data-chart={chartId}
-        className={cn(
-          "[&_.recharts-cartesian-axis-tick_text]:fill-muted-foreground [&_.recharts-cartesian-grid_line[stroke='#ccc']]:stroke-border/50 [&_.recharts-curve.recharts-tooltip-cursor]:stroke-border [&_.recharts-polar-grid_[stroke='#ccc']]:stroke-border [&_.recharts-radial-bar-background-sector]:fill-muted [&_.recharts-rectangle.recharts-tooltip-cursor]:fill-muted [&_.recharts-reference-line_[stroke='#ccc']]:stroke-border flex h-full w-full justify-center text-xs [&_.recharts-dot[stroke='#fff']]:stroke-transparent [&_.recharts-layer]:outline-hidden [&_.recharts-sector]:outline-hidden [&_.recharts-sector[stroke='#fff']]:stroke-transparent [&_.recharts-surface]:outline-hidden",
-          className
-        )}
-        {...props}
-      >
+      <div
+        data-slot="chart"
+        data-chart={chartId}
+        className={cn(
+          "[&_.recharts-cartesian-axis-tick_text]:fill-muted-foreground [&_.recharts-cartesian-grid_line[stroke='#ccc']]:stroke-border/50 [&_.recharts-curve.recharts-tooltip-cursor]:stroke-border [&_.recharts-polar-grid_[stroke='#ccc']]:stroke-border [&_.recharts-radial-bar-background-sector]:fill-muted [&_.recharts-rectangle.recharts-tooltip-cursor]:fill-muted [&_.recharts-reference-line_[stroke='#ccc']]:stroke-border flex aspect-video justify-center text-xs [&_.recharts-dot[stroke='#fff']]:stroke-transparent [&_.recharts-layer]:outline-hidden [&_.recharts-sector]:outline-hidden [&_.recharts-sector[stroke='#fff']]:stroke-transparent [&_.recharts-surface]:outline-hidden",
+          className
+        )}
+        {...props}
+      >
         <ChartStyle id={chartId} config={config} />
-        <RechartsPrimitive.ResponsiveContainer initialDimension={{ width: 1, height: 1 }} minWidth={0}>
+        <RechartsPrimitive.ResponsiveContainer>
           {children}
         </RechartsPrimitive.ResponsiveContainer>
       </div>
@@ -104,30 +104,28 @@ ${colorConfig
 
 const ChartTooltip = RechartsPrimitive.Tooltip
 
-function ChartTooltipContent({
-  active,
-  payload,
-  className,
-  indicator = "dot",
+function ChartTooltipContent({
+  active,
+  payload,
+  className,
+  indicator = "dot",
   hideLabel = false,
   hideIndicator = false,
-  label,
-  labelFormatter,
-  labelClassName,
-  formatter,
-  valueFormatter,
-  color,
-  nameKey,
-  labelKey,
-}: React.ComponentProps<typeof RechartsPrimitive.Tooltip> &
-  React.ComponentProps<"div"> & {
-    hideLabel?: boolean
-    hideIndicator?: boolean
-    indicator?: "line" | "dot" | "dashed"
-    nameKey?: string
-    labelKey?: string
-    valueFormatter?: (value: unknown, name?: string, item?: unknown) => React.ReactNode
-  }) {
+  label,
+  labelFormatter,
+  labelClassName,
+  formatter,
+  color,
+  nameKey,
+  labelKey,
+}: React.ComponentProps<typeof RechartsPrimitive.Tooltip> &
+  React.ComponentProps<"div"> & {
+    hideLabel?: boolean
+    hideIndicator?: boolean
+    indicator?: "line" | "dot" | "dashed"
+    nameKey?: string
+    labelKey?: string
+  }) {
   const { config } = useChart()
 
   const tooltipLabel = React.useMemo(() => {
@@ -224,35 +222,23 @@ function ChartTooltipContent({
                         />
                       )
                     )}
-                    <div
-                      className={cn(
-                        "flex flex-1 justify-between gap-2 leading-none",
-                        nestLabel ? "items-end" : "items-center"
-                      )}
-                    >
+                    <div
+                      className={cn(
+                        "flex flex-1 justify-between leading-none",
+                        nestLabel ? "items-end" : "items-center"
+                      )}
+                    >
                       <div className="grid gap-1.5">
                         {nestLabel ? tooltipLabel : null}
                         <span className="text-muted-foreground">
                           {itemConfig?.label || item.name}
                         </span>
                       </div>
-                      {item.value !== undefined && item.value !== null && (
-                        <span className="text-foreground font-mono font-medium tabular-nums">
-                          {valueFormatter
-                            ? valueFormatter(
-                                item.value,
-                                item.name !== undefined && item.name !== null
-                                  ? String(item.name)
-                                  : item.dataKey !== undefined && item.dataKey !== null
-                                    ? String(item.dataKey)
-                                    : undefined,
-                                item
-                              )
-                            : typeof item.value === "number"
-                              ? item.value.toLocaleString()
-                              : String(item.value)}
-                        </span>
-                      )}
+                      {item.value && (
+                        <span className="text-foreground font-mono font-medium tabular-nums">
+                          {item.value.toLocaleString()}
+                        </span>
+                      )}
                     </div>
                   </>
                 )}
diff --git a/src/components/ui/checkbox.tsx b/web/src/components/ui/checkbox.tsx
similarity index 100%
rename from src/components/ui/checkbox.tsx
rename to web/src/components/ui/checkbox.tsx
diff --git a/src/components/ui/dialog.tsx b/web/src/components/ui/dialog.tsx
similarity index 86%
rename from src/components/ui/dialog.tsx
rename to web/src/components/ui/dialog.tsx
index 30ac821..1f7d14c 100644
--- a/src/components/ui/dialog.tsx
+++ b/web/src/components/ui/dialog.tsx
@@ -10,8 +10,6 @@ const DialogTrigger = DialogPrimitive.Trigger
 
 const DialogPortal = DialogPrimitive.Portal
 
-const DialogClose = DialogPrimitive.Close
-
 const DialogOverlay = React.forwardRef<
   React.ElementRef<typeof DialogPrimitive.Overlay>,
   React.ComponentPropsWithoutRef<typeof DialogPrimitive.Overlay>
@@ -36,7 +34,7 @@ const DialogContent = React.forwardRef<
     <DialogPrimitive.Content
       ref={ref}
       className={cn(
-        "fixed left-[50%] top-[50%] z-50 grid w-[95vw] max-w-lg translate-x-[-50%] translate-y-[-50%] gap-4 rounded-xl border bg-popover p-6 shadow-lg duration-200 data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0 max-h-[85vh] overflow-y-auto",
+        "fixed left-[50%] top-[50%] z-50 grid w-[95vw] max-w-lg translate-x-[-50%] translate-y-[-50%] gap-4 rounded-xl border bg-popover p-6 shadow-lg duration-200 data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0",
         className
       )}
       {...props}
@@ -49,13 +47,6 @@ const DialogHeader = ({ className, ...props }: React.HTMLAttributes<HTMLDivEleme
   <div className={cn("flex flex-col gap-1", className)} {...props} />
 )
 
-const DialogFooter = ({ className, ...props }: React.HTMLAttributes<HTMLDivElement>) => (
-  <div
-    className={cn("flex flex-col-reverse gap-2 sm:flex-row sm:justify-end", className)}
-    {...props}
-  />
-)
-
 const DialogTitle = React.forwardRef<
   React.ElementRef<typeof DialogPrimitive.Title>,
   React.ComponentPropsWithoutRef<typeof DialogPrimitive.Title>
@@ -72,5 +63,5 @@ const DialogDescription = React.forwardRef<
 ))
 DialogDescription.displayName = DialogPrimitive.Description.displayName
 
-export { Dialog, DialogTrigger, DialogContent, DialogHeader, DialogTitle, DialogDescription, DialogClose }
-export { DialogFooter }
+export { Dialog, DialogTrigger, DialogContent, DialogHeader, DialogTitle, DialogDescription }
+
diff --git a/src/components/ui/drawer.tsx b/web/src/components/ui/drawer.tsx
similarity index 100%
rename from src/components/ui/drawer.tsx
rename to web/src/components/ui/drawer.tsx
diff --git a/src/components/ui/dropdown-menu.tsx b/web/src/components/ui/dropdown-menu.tsx
similarity index 100%
rename from src/components/ui/dropdown-menu.tsx
rename to web/src/components/ui/dropdown-menu.tsx
diff --git a/web/src/components/ui/dropzone.tsx b/web/src/components/ui/dropzone.tsx
new file mode 100644
index 0000000..635bd43
--- /dev/null
+++ b/web/src/components/ui/dropzone.tsx
@@ -0,0 +1,132 @@
+"use client";
+
+import { useAction } from "convex/react";
+// @ts-expect-error Convex generates runtime API without TS metadata
+import { api } from "@/convex/_generated/api";
+import { useCallback, useRef, useState } from "react";
+import { cn } from "@/lib/utils";
+import { Spinner } from "@/components/ui/spinner";
+import { Upload } from "lucide-react";
+import { Progress } from "@/components/ui/progress";
+
+type Uploaded = { storageId: string; name: string; size?: number; type?: string; previewUrl?: string };
+
+export function Dropzone({
+  onUploaded,
+  maxFiles = 5,
+  maxSize = 10 * 1024 * 1024,
+  multiple = true,
+  className,
+}: {
+  onUploaded?: (files: Uploaded[]) => void;
+  maxFiles?: number;
+  maxSize?: number;
+  multiple?: boolean;
+  className?: string;
+}) {
+  const generateUrl = useAction(api.files.generateUploadUrl);
+  const inputRef = useRef<HTMLInputElement>(null);
+  const [drag, setDrag] = useState(false);
+  const [items, setItems] = useState<Array<{ id: string; name: string; progress: number; status: "idle" | "uploading" | "done" | "error" }>>([]);
+
+  const startUpload = useCallback(async (files: FileList | File[]) => {
+    const list = Array.from(files).slice(0, maxFiles);
+    const url = await generateUrl({});
+    const uploaded: Uploaded[] = [];
+    for (const file of list) {
+      if (file.size > maxSize) continue;
+      const id = `${file.name}-${file.size}-${Date.now()}`;
+      const localPreview = file.type.startsWith("image/") ? URL.createObjectURL(file) : undefined;
+      setItems((prev) => [...prev, { id, name: file.name, progress: 0, status: "uploading" }]);
+      await new Promise<void>((resolve) => {
+        const form = new FormData();
+        form.append("file", file);
+        const xhr = new XMLHttpRequest();
+        xhr.open("POST", url);
+        xhr.upload.onprogress = (e) => {
+          if (!e.lengthComputable) return;
+          const progress = Math.round((e.loaded / e.total) * 100);
+          setItems((prev) => prev.map((it) => (it.id === id ? { ...it, progress } : it)));
+        };
+        xhr.onload = () => {
+          try {
+            const res = JSON.parse(xhr.responseText);
+            if (res?.storageId) {
+              uploaded.push({ storageId: res.storageId, name: file.name, size: file.size, type: file.type, previewUrl: localPreview });
+              setItems((prev) => prev.map((it) => (it.id === id ? { ...it, progress: 100, status: "done" } : it)));
+            } else {
+              setItems((prev) => prev.map((it) => (it.id === id ? { ...it, status: "error" } : it)));
+            }
+          } catch {
+            setItems((prev) => prev.map((it) => (it.id === id ? { ...it, status: "error" } : it)));
+          }
+          resolve();
+        };
+        xhr.onerror = () => {
+          setItems((prev) => prev.map((it) => (it.id === id ? { ...it, status: "error" } : it)));
+          resolve();
+        };
+        xhr.send(form);
+      });
+    }
+    if (uploaded.length) onUploaded?.(uploaded);
+  }, [generateUrl, maxFiles, maxSize, onUploaded]);
+
+  return (
+    <div className={cn("space-y-3", className)}>
+      <div
+        role="button"
+        tabIndex={0}
+        className={cn(
+          "group relative rounded-xl border border-dashed border-black/30 bg-white p-6 text-center transition-all focus:outline-none focus:ring-2 focus:ring-[#00d6eb]/40 focus:ring-offset-2",
+          drag ? "border-black bg-black/5" : "hover:border-black hover:bg-black/5"
+        )}
+        onClick={() => inputRef.current?.click()}
+        onKeyDown={(event) => {
+          if (event.key === "Enter" || event.key === " ") {
+            event.preventDefault()
+            inputRef.current?.click()
+          }
+        }}
+        onDragEnter={(e) => { e.preventDefault(); setDrag(true); }}
+        onDragOver={(e) => { e.preventDefault(); setDrag(true); }}
+        onDragLeave={(e) => { e.preventDefault(); setDrag(false); }}
+        onDrop={(e) => { e.preventDefault(); setDrag(false); startUpload(e.dataTransfer.files); }}
+      >
+        <input
+          ref={inputRef}
+          type="file"
+          className="sr-only"
+          multiple={multiple}
+          onChange={(e) => e.target.files && startUpload(e.target.files)}
+        />
+        <div className="flex flex-col items-center gap-3">
+          <div className="flex h-12 w-12 items-center justify-center rounded-full bg-[#e5f9fc] text-[#0f172a] shadow-sm transition group-hover:bg-black group-hover:text-white">
+            {items.some((it) => it.status === "uploading") ? (
+              <Spinner />
+            ) : (
+              <Upload className="size-5" />
+            )}
+          </div>
+          <p className="text-sm text-neutral-800">
+            Arraste arquivos aqui ou <span className="font-semibold text-black underline decoration-dotted">selecione</span>
+          </p>
+          <p className="text-xs text-neutral-500">Máximo {Math.round(maxSize/1024/1024)}MB • Até {maxFiles} arquivos</p>
+        </div>
+      </div>
+      {items.length > 0 && (
+        <div className="space-y-2">
+          {items.map((it) => (
+            <div key={it.id} className="flex items-center justify-between gap-3 rounded-md border p-2 text-sm">
+              <span className="truncate">{it.name}</span>
+              <div className="flex min-w-[140px] items-center gap-2">
+                <Progress value={it.progress} className="h-1.5 w-24" />
+                <span className="w-10 text-right text-xs text-neutral-500">{it.progress}%</span>
+              </div>
+            </div>
+          ))}
+        </div>
+      )}
+    </div>
+  )
+}
diff --git a/src/components/ui/empty.tsx b/web/src/components/ui/empty.tsx
similarity index 100%
rename from src/components/ui/empty.tsx
rename to web/src/components/ui/empty.tsx
diff --git a/src/components/ui/field.tsx b/web/src/components/ui/field.tsx
similarity index 100%
rename from src/components/ui/field.tsx
rename to web/src/components/ui/field.tsx
diff --git a/src/components/ui/input.tsx b/web/src/components/ui/input.tsx
similarity index 100%
rename from src/components/ui/input.tsx
rename to web/src/components/ui/input.tsx
diff --git a/src/components/ui/label.tsx b/web/src/components/ui/label.tsx
similarity index 100%
rename from src/components/ui/label.tsx
rename to web/src/components/ui/label.tsx
diff --git a/src/components/ui/popover.tsx b/web/src/components/ui/popover.tsx
similarity index 100%
rename from src/components/ui/popover.tsx
rename to web/src/components/ui/popover.tsx
diff --git a/src/components/ui/progress.tsx b/web/src/components/ui/progress.tsx
similarity index 100%
rename from src/components/ui/progress.tsx
rename to web/src/components/ui/progress.tsx
diff --git a/src/components/ui/raycast-animated-black-background.tsx b/web/src/components/ui/raycast-animated-black-background.tsx
similarity index 100%
rename from src/components/ui/raycast-animated-black-background.tsx
rename to web/src/components/ui/raycast-animated-black-background.tsx
diff --git a/web/src/components/ui/rich-text-editor.tsx b/web/src/components/ui/rich-text-editor.tsx
new file mode 100644
index 0000000..6252e47
--- /dev/null
+++ b/web/src/components/ui/rich-text-editor.tsx
@@ -0,0 +1,322 @@
+"use client"
+
+import { forwardRef, useCallback, useEffect, useRef, useState } from "react"
+import type { ReactNode } from "react"
+import { useEditor, EditorContent } from "@tiptap/react"
+import StarterKit from "@tiptap/starter-kit"
+import Link from "@tiptap/extension-link"
+import Placeholder from "@tiptap/extension-placeholder"
+import { cn } from "@/lib/utils"
+import sanitize from "sanitize-html"
+import { Button } from "@/components/ui/button"
+import { Separator } from "@/components/ui/separator"
+import { Input } from "@/components/ui/input"
+import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover"
+import {
+  Bold,
+  Italic,
+  Strikethrough,
+  List,
+  ListOrdered,
+  Quote,
+  Undo,
+  Redo,
+  Link as LinkIcon,
+  Check,
+  Link2Off,
+} from "lucide-react"
+
+type RichTextEditorProps = {
+  value?: string
+  onChange?: (html: string) => void
+  className?: string
+  placeholder?: string
+  disabled?: boolean
+  minHeight?: number
+}
+
+export function RichTextEditor({
+  value,
+  onChange,
+  className,
+  placeholder = "Escreva aqui...",
+  disabled,
+  minHeight = 120,
+}: RichTextEditorProps) {
+  const editor = useEditor({
+    extensions: [
+      StarterKit.configure({
+        bulletList: { keepMarks: true },
+        orderedList: { keepMarks: true },
+      }),
+      Link.configure({
+        openOnClick: true,
+        autolink: true,
+        protocols: ["http", "https", "mailto"],
+        HTMLAttributes: { rel: "noopener noreferrer", target: "_blank" },
+      }),
+      Placeholder.configure({ placeholder }),
+    ],
+    editorProps: {
+      attributes: {
+        class:
+          "prose prose-sm max-w-none focus:outline-none text-foreground",
+      },
+    },
+    content: value || "",
+    onUpdate({ editor }) {
+      onChange?.(editor.getHTML())
+    },
+    editable: !disabled,
+    // Avoid SSR hydration mismatches per Tiptap recommendation
+    immediatelyRender: false,
+  })
+
+  const [linkPopoverOpen, setLinkPopoverOpen] = useState(false)
+  const [linkUrl, setLinkUrl] = useState("")
+  const linkInputRef = useRef<HTMLInputElement>(null)
+
+  const closeLinkPopover = useCallback(() => {
+    setLinkPopoverOpen(false)
+    requestAnimationFrame(() => {
+      editor?.commands.focus()
+    })
+  }, [editor])
+
+  const openLinkPopover = useCallback(() => {
+    if (!editor) return
+    editor.chain().focus()
+    const prev = (editor.getAttributes("link").href as string | undefined) ?? ""
+    setLinkUrl(prev)
+    setLinkPopoverOpen(true)
+    requestAnimationFrame(() => {
+      linkInputRef.current?.focus()
+      if (prev) {
+        linkInputRef.current?.select()
+      }
+    })
+  }, [editor])
+
+  const applyLink = useCallback(() => {
+    if (!editor) return
+    const trimmed = linkUrl.trim()
+    if (!trimmed) {
+      editor.chain().focus().extendMarkRange("link").unsetLink().run()
+      closeLinkPopover()
+      return
+    }
+    const normalized = /^(https?:\/\/|mailto:)/i.test(trimmed) ? trimmed : `https://${trimmed}`
+    editor.chain().focus().extendMarkRange("link").setLink({ href: normalized }).run()
+    closeLinkPopover()
+  }, [closeLinkPopover, editor, linkUrl])
+
+  const removeLink = useCallback(() => {
+    if (!editor) return
+    editor.chain().focus().extendMarkRange("link").unsetLink().run()
+    closeLinkPopover()
+  }, [closeLinkPopover, editor])
+
+  useEffect(() => {
+    if (!editor || !linkPopoverOpen) return
+    const handler = () => {
+      const prev = (editor.getAttributes("link").href as string | undefined) ?? ""
+      setLinkUrl(prev)
+    }
+    editor.on("selectionUpdate", handler)
+    return () => {
+      editor.off("selectionUpdate", handler)
+    }
+  }, [editor, linkPopoverOpen])
+
+  // Keep external value in sync when it changes
+  useEffect(() => {
+    if (!editor) return
+    const current = editor.getHTML()
+    if ((value ?? "") !== current) {
+      editor.commands.setContent(value || "", { emitUpdate: false })
+    }
+  }, [value, editor])
+
+  if (!editor) return null
+
+  return (
+    <div className={cn("rounded-md border bg-background", className)}>
+      <div className="flex flex-wrap items-center gap-1 border-b px-2 py-1">
+        <ToolbarButton
+          onClick={() => editor.chain().focus().toggleBold().run()}
+          active={editor.isActive("bold")}
+          ariaLabel="Negrito"
+        >
+          <Bold className="size-4" />
+        </ToolbarButton>
+        <ToolbarButton
+          onClick={() => editor.chain().focus().toggleItalic().run()}
+          active={editor.isActive("italic")}
+          ariaLabel="Itálico"
+        >
+          <Italic className="size-4" />
+        </ToolbarButton>
+        <ToolbarButton
+          onClick={() => editor.chain().focus().toggleStrike().run()}
+          active={editor.isActive("strike")}
+          ariaLabel="Tachado"
+        >
+          <Strikethrough className="size-4" />
+        </ToolbarButton>
+        <Separator orientation="vertical" className="mx-1 h-5" />
+        <ToolbarButton
+          onClick={() => editor.chain().focus().toggleBulletList().run()}
+          active={editor.isActive("bulletList")}
+          ariaLabel="Lista"
+        >
+          <List className="size-4" />
+        </ToolbarButton>
+        <ToolbarButton
+          onClick={() => editor.chain().focus().toggleOrderedList().run()}
+          active={editor.isActive("orderedList")}
+          ariaLabel="Lista ordenada"
+        >
+          <ListOrdered className="size-4" />
+        </ToolbarButton>
+        <ToolbarButton
+          onClick={() => editor.chain().focus().toggleBlockquote().run()}
+          active={editor.isActive("blockquote")}
+          ariaLabel="Citação"
+        >
+          <Quote className="size-4" />
+        </ToolbarButton>
+        <Popover
+          open={linkPopoverOpen}
+          onOpenChange={(open) => {
+            if (open) {
+              openLinkPopover()
+            } else {
+              closeLinkPopover()
+            }
+          }}
+        >
+          <PopoverTrigger asChild>
+            <ToolbarButton active={editor.isActive("link")} ariaLabel="Inserir link">
+              <LinkIcon className="size-4" />
+            </ToolbarButton>
+          </PopoverTrigger>
+          <PopoverContent className="w-72 space-y-3" align="start">
+            <div className="space-y-1">
+              <label htmlFor="rich-text-editor-link" className="text-xs font-semibold text-neutral-600">
+                URL do link
+              </label>
+              <Input
+                id="rich-text-editor-link"
+                ref={linkInputRef}
+                placeholder="https://"
+                value={linkUrl}
+                onChange={(event) => setLinkUrl(event.target.value)}
+                onKeyDown={(event) => {
+                  if (event.key === "Enter") {
+                    event.preventDefault()
+                    applyLink()
+                  } else if (event.key === "Escape") {
+                    event.preventDefault()
+                    closeLinkPopover()
+                  }
+                }}
+              />
+            </div>
+            <div className="flex items-center justify-between gap-2">
+              <Button
+                type="button"
+                variant="outline"
+                size="sm"
+                className="inline-flex items-center gap-2"
+                onClick={removeLink}
+                disabled={!editor.isActive("link")}
+              >
+                <Link2Off className="size-4" />
+                Remover
+              </Button>
+              <Button type="button" size="sm" className="inline-flex items-center gap-2" onClick={applyLink}>
+                <Check className="size-4" />
+                Aplicar
+              </Button>
+            </div>
+          </PopoverContent>
+        </Popover>
+        <div className="ms-auto flex items-center gap-1">
+          <ToolbarButton onClick={() => editor.chain().focus().undo().run()} ariaLabel="Desfazer">
+            <Undo className="size-4" />
+          </ToolbarButton>
+          <ToolbarButton onClick={() => editor.chain().focus().redo().run()} ariaLabel="Refazer">
+            <Redo className="size-4" />
+          </ToolbarButton>
+        </div>
+      </div>
+      <div style={{ minHeight }} className="rich-text p-3">
+        <EditorContent editor={editor} />
+      </div>
+    </div>
+  )
+}
+
+type ToolbarButtonProps = {
+  onClick?: () => void
+  active?: boolean
+  ariaLabel?: string
+  children: ReactNode
+}
+
+const ToolbarButton = forwardRef<HTMLButtonElement, ToolbarButtonProps>(
+  ({ onClick, active, ariaLabel, children }, ref) => {
+    return (
+      <Button
+        type="button"
+        variant={active ? "default" : "ghost"}
+        size="icon"
+        className="h-7 w-7"
+        onMouseDown={(event) => event.preventDefault()}
+        onClick={onClick}
+        aria-label={ariaLabel}
+        ref={ref}
+      >
+        {children}
+      </Button>
+    )
+  }
+)
+
+ToolbarButton.displayName = "ToolbarButton"
+
+// Utilitário simples para renderização segura do HTML do editor.
+// Remove tags <script>/<style> e atributos on*.
+export function sanitizeEditorHtml(html: string): string {
+  try {
+    return sanitize(html || "", {
+      allowedTags: [
+        "p","br","a","strong","em","u","s","blockquote","ul","ol","li","code","pre","span","h1","h2","h3"
+      ],
+      allowedAttributes: {
+        a: ["href","name","target","rel"],
+        span: ["style"],
+        code: ["class"],
+        pre: ["class"],
+      },
+      allowedSchemes: ["http","https","mailto"],
+      // prevent target=_self phishing
+      transformTags: {
+        a: sanitize.simpleTransform("a", { rel: "noopener noreferrer", target: "_blank" }, true),
+      },
+      // disallow inline event handlers
+      allowVulnerableTags: false,
+    })
+  } catch {
+    return ""
+  }
+}
+
+export function RichTextContent({ html, className }: { html: string; className?: string }) {
+  return (
+    <div
+      className={cn("rich-text text-sm leading-relaxed", className)}
+      dangerouslySetInnerHTML={{ __html: sanitizeEditorHtml(html) }}
+    />
+  )
+}
diff --git a/src/components/ui/select.tsx b/web/src/components/ui/select.tsx
similarity index 71%
rename from src/components/ui/select.tsx
rename to web/src/components/ui/select.tsx
index a2e28e1..7ec386d 100644
--- a/src/components/ui/select.tsx
+++ b/web/src/components/ui/select.tsx
@@ -2,8 +2,7 @@
 
 import * as React from "react"
 import * as SelectPrimitive from "@radix-ui/react-select"
-import { CheckIcon, ChevronDownIcon, ChevronUpIcon, PlusCircle } from "lucide-react"
-import Link from "next/link"
+import { CheckIcon, ChevronDownIcon, ChevronUpIcon } from "lucide-react"
 
 import { cn } from "@/lib/utils"
 
@@ -38,7 +37,7 @@ function SelectTrigger({
       data-slot="select-trigger"
       data-size={size}
       className={cn(
-        "data-[placeholder]:text-neutral-400 [&_svg:not([class*='text-'])]:text-neutral-500 aria-invalid:border-red-500/80 aria-invalid:ring-red-500/20 flex w-full items-center justify-between gap-2 whitespace-nowrap rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm font-medium text-neutral-800 shadow-sm outline-none transition-all disabled:cursor-not-allowed disabled:opacity-60 data-[size=default]:h-9 data-[size=sm]:h-8 *:data-[slot=select-value]:line-clamp-1 *:data-[slot=select-value]:flex *:data-[slot=select-value]:items-center *:data-[slot=select-value]:gap-2 [&_svg]:pointer-events-none [&_svg]:shrink-0 [&_svg:not([class*='size-'])]:size-4 focus-visible:ring-[3px] focus-visible:ring-[#00e8ff]/20 focus-visible:border-[#00d6eb] data-[state=open]:border-[#00d6eb] data-[state=open]:shadow-[0_0_0_3px_rgba(0,232,255,0.12)]",
+        "data-[placeholder]:text-neutral-400 [&_svg:not([class*='text-'])]:text-neutral-500 aria-invalid:border-red-500/80 aria-invalid:ring-red-500/20 flex w-fit items-center justify-between gap-2 whitespace-nowrap rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm font-medium text-neutral-800 shadow-sm outline-none transition-all disabled:cursor-not-allowed disabled:opacity-60 data-[size=default]:h-9 data-[size=sm]:h-8 *:data-[slot=select-value]:line-clamp-1 *:data-[slot=select-value]:flex *:data-[slot=select-value]:items-center *:data-[slot=select-value]:gap-2 [&_svg]:pointer-events-none [&_svg]:shrink-0 [&_svg:not([class*='size-'])]:size-4 focus-visible:ring-[3px] focus-visible:ring-[#00e8ff]/20 focus-visible:border-[#00d6eb] data-[state=open]:border-[#00d6eb] data-[state=open]:shadow-[0_0_0_3px_rgba(0,232,255,0.12)]",
         className
       )}
       {...props}
@@ -62,9 +61,9 @@ function SelectContent({
       <SelectPrimitive.Content
         data-slot="select-content"
         className={cn(
-          "relative z-50 max-h-(--radix-select-content-available-height) min-w-[8rem] origin-(--radix-select-content-transform-origin) overflow-x-hidden overflow-y-auto rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-lg data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0 data-[state=closed]:zoom-out-95 data-[state=open]:zoom-in-95 data-[side=bottom]:slide-in-from-top-2 data-[side=left]:slide-in-from-right-2 data-[side=right]:slide-in-from-left-2 data-[side=top]:slide-in-from-bottom-2",
+          "relative z-50 max-h-(--radix-select-content-available-height) min-w-[8rem] origin-(--radix-select-content-transform-origin) overflow-x-hidden overflow-y-auto rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-lg data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0 data-[state=closed]:zoom-out-95 data-[state=open]:zoom-in-95 data-[side=bottom]:slide-in-from-top-2 data-[side=left]:slide-in-from-right-2 data-[side=right]:slide-in-from-left-2 data-[side=top]:slide-in-from-bottom-2",
           position === "popper" &&
-            "data-[side=bottom]:translate-y-1 data-[side=left]:-translate-x-1 data-[side=right]:translate-x-1 data-[side=top]:-translate-y-1",
+            "data-[side=bottom]:translate-y-1 data-[side=left]:-translate-x-1 data-[side=right]:translate-x-1 data-[side=top]:-translate-y-1",
           className
         )}
         position={position}
@@ -108,14 +107,14 @@ function SelectItem({
     <SelectPrimitive.Item
       data-slot="select-item"
       className={cn(
-        "relative flex w-full select-none items-center gap-2 rounded-md px-2.5 py-2 text-sm text-neutral-700 outline-hidden transition-colors data-[disabled]:pointer-events-none data-[disabled]:opacity-40 [&_svg]:pointer-events-none [&_svg]:shrink-0 [&_svg:not([class*='size-'])]:size-4 *:[span]:last:flex *:[span]:last:items-center *:[span]:last:gap-2 data-[highlighted]:bg-[#00e8ff]/15 data-[highlighted]:text-neutral-900 data-[state=checked]:bg-[#00e8ff]/25 data-[state=checked]:text-neutral-900",
+        "relative flex w-full select-none items-center gap-2 rounded-md px-2.5 py-2 text-sm text-neutral-700 outline-hidden transition-colors data-[disabled]:pointer-events-none data-[disabled]:opacity-40 [&_svg]:pointer-events-none [&_svg]:shrink-0 [&_svg:not([class*='size-'])]:size-4 *:[span]:last:flex *:[span]:last:items-center *:[span]:last:gap-2 data-[highlighted]:bg-[#00e8ff]/15 data-[highlighted]:text-neutral-900 data-[state=checked]:bg-[#00e8ff]/25 data-[state=checked]:text-neutral-900",
         className
       )}
       {...props}
     >
       <span className="absolute right-2 flex size-3.5 items-center justify-center">
         <SelectPrimitive.ItemIndicator>
-          <CheckIcon className="size-4 text-[#009bb1]" />
+          <CheckIcon className="size-4 text-[#009bb1]" />
         </SelectPrimitive.ItemIndicator>
       </span>
       <SelectPrimitive.ItemText>{children}</SelectPrimitive.ItemText>
@@ -172,55 +171,9 @@ function SelectScrollDownButton({
   )
 }
 
-function SelectEmptyState({
-  message = "Nenhuma opção disponível",
-  createLabel,
-  createHref,
-  onCreateClick,
-  className,
-}: {
-  message?: string
-  createLabel?: string
-  createHref?: string
-  onCreateClick?: () => void
-  className?: string
-}) {
-  return (
-    <div
-      data-slot="select-empty-state"
-      className={cn(
-        "flex flex-col items-center gap-2 px-3 py-4 text-center",
-        className
-      )}
-    >
-      <p className="text-sm text-neutral-500">{message}</p>
-      {createLabel && createHref && (
-        <Link
-          href={createHref}
-          className="inline-flex items-center gap-1.5 text-sm font-medium text-[#00b8cc] hover:text-[#009bb1] transition-colors"
-        >
-          <PlusCircle className="size-4" />
-          {createLabel}
-        </Link>
-      )}
-      {createLabel && onCreateClick && !createHref && (
-        <button
-          type="button"
-          onClick={onCreateClick}
-          className="inline-flex items-center gap-1.5 text-sm font-medium text-[#00b8cc] hover:text-[#009bb1] transition-colors"
-        >
-          <PlusCircle className="size-4" />
-          {createLabel}
-        </button>
-      )}
-    </div>
-  )
-}
-
 export {
   Select,
   SelectContent,
-  SelectEmptyState,
   SelectGroup,
   SelectItem,
   SelectLabel,
diff --git a/src/components/ui/separator.tsx b/web/src/components/ui/separator.tsx
similarity index 100%
rename from src/components/ui/separator.tsx
rename to web/src/components/ui/separator.tsx
diff --git a/src/components/ui/sheet.tsx b/web/src/components/ui/sheet.tsx
similarity index 100%
rename from src/components/ui/sheet.tsx
rename to web/src/components/ui/sheet.tsx
diff --git a/src/components/ui/sidebar.tsx b/web/src/components/ui/sidebar.tsx
similarity index 90%
rename from src/components/ui/sidebar.tsx
rename to web/src/components/ui/sidebar.tsx
index a13633e..38ba4ce 100644
--- a/src/components/ui/sidebar.tsx
+++ b/web/src/components/ui/sidebar.tsx
@@ -27,9 +27,9 @@ import {
 
 const SIDEBAR_COOKIE_NAME = "sidebar_state"
 const SIDEBAR_COOKIE_MAX_AGE = 60 * 60 * 24 * 7
-const SIDEBAR_WIDTH = "clamp(12rem, 15vw + 1.5rem, 16.5rem)"
+const SIDEBAR_WIDTH = "16rem"
 const SIDEBAR_WIDTH_MOBILE = "18rem"
-const SIDEBAR_WIDTH_ICON = "4rem"
+const SIDEBAR_WIDTH_ICON = "3rem"
 const SIDEBAR_KEYBOARD_SHORTCUT = "b"
 
 type SidebarContextProps = {
@@ -40,7 +40,6 @@ type SidebarContextProps = {
   setOpenMobile: (open: boolean) => void
   isMobile: boolean
   toggleSidebar: () => void
-  isHydrated: boolean
 }
 
 const SidebarContext = React.createContext<SidebarContextProps | null>(null)
@@ -69,31 +68,11 @@ function SidebarProvider({
 }) {
   const isMobile = useIsMobile()
   const [openMobile, setOpenMobile] = React.useState(false)
-  const [isHydrated, setIsHydrated] = React.useState(false)
 
   // This is the internal state of the sidebar.
   // We use openProp and setOpenProp for control from outside the component.
   const [_open, _setOpen] = React.useState(defaultOpen)
   const open = openProp ?? _open
-
-  // Sync state from cookie after hydration to avoid hydration mismatch
-  React.useEffect(() => {
-    const cookie = document.cookie
-      .split("; ")
-      .find((row) => row.startsWith(`${SIDEBAR_COOKIE_NAME}=`))
-    if (cookie) {
-      const cookieValue = cookie.split("=")[1] === "true"
-      if (cookieValue !== _open) {
-        _setOpen(cookieValue)
-      }
-    }
-    // Mark as hydrated after a small delay to allow state to settle without animation
-    requestAnimationFrame(() => {
-      setIsHydrated(true)
-    })
-    // Only run once on mount
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, [])
   const setOpen = React.useCallback(
     (value: boolean | ((value: boolean) => boolean)) => {
       const openState = typeof value === "function" ? value(open) : value
@@ -143,18 +122,15 @@ function SidebarProvider({
       openMobile,
       setOpenMobile,
       toggleSidebar,
-      isHydrated,
     }),
-    [state, open, setOpen, isMobile, openMobile, setOpenMobile, toggleSidebar, isHydrated]
+    [state, open, setOpen, isMobile, openMobile, setOpenMobile, toggleSidebar]
   )
 
   return (
     <SidebarContext.Provider value={contextValue}>
       <TooltipProvider delayDuration={0}>
         <div
-          suppressHydrationWarning
           data-slot="sidebar-wrapper"
-          data-hydrated={isHydrated ? "true" : "false"}
           style={
             {
               "--sidebar-width": SIDEBAR_WIDTH,
@@ -164,7 +140,6 @@ function SidebarProvider({
           }
           className={cn(
             "group/sidebar-wrapper has-data-[variant=inset]:bg-sidebar flex min-h-svh w-full",
-            !isHydrated && "[&_*]:!transition-none",
             className
           )}
           {...props}
@@ -281,15 +256,9 @@ function Sidebar({
 function SidebarTrigger({
   className,
   onClick,
-  tabIndex,
   ...props
 }: React.ComponentProps<typeof Button>) {
   const { toggleSidebar } = useSidebar()
-  const [hydrated, setHydrated] = React.useState(false)
-
-  React.useEffect(() => {
-    setHydrated(true)
-  }, [])
 
   return (
     <Button
@@ -298,9 +267,6 @@ function SidebarTrigger({
       variant="ghost"
       size="icon"
       className={cn("size-7", className)}
-      disabled={!hydrated}
-      aria-hidden={hydrated ? undefined : true}
-      tabIndex={hydrated ? tabIndex : -1}
       onClick={(event) => {
         onClick?.(event)
         toggleSidebar()
@@ -343,7 +309,7 @@ function SidebarInset({ className, ...props }: React.ComponentProps<"main">) {
     <main
       data-slot="sidebar-inset"
       className={cn(
-        "bg-background relative flex w-full min-w-0 flex-1 flex-col",
+        "bg-background relative flex w-full flex-1 flex-col",
         "md:peer-data-[variant=inset]:m-2 md:peer-data-[variant=inset]:ml-0 md:peer-data-[variant=inset]:rounded-xl md:peer-data-[variant=inset]:shadow-sm md:peer-data-[variant=inset]:peer-data-[state=collapsed]:ml-2",
         className
       )}
@@ -490,11 +456,7 @@ function SidebarMenu({ className, ...props }: React.ComponentProps<"ul">) {
     <ul
       data-slot="sidebar-menu"
       data-sidebar="menu"
-      className={cn(
-        "flex w-full min-w-0 flex-col gap-1",
-        "group-data-[collapsible=icon]:items-center",
-        className
-      )}
+      className={cn("flex w-full min-w-0 flex-col gap-1", className)}
       {...props}
     />
   )
diff --git a/src/components/ui/skeleton.tsx b/web/src/components/ui/skeleton.tsx
similarity index 59%
rename from src/components/ui/skeleton.tsx
rename to web/src/components/ui/skeleton.tsx
index 18d94e3..c2fb8d1 100644
--- a/src/components/ui/skeleton.tsx
+++ b/web/src/components/ui/skeleton.tsx
@@ -1,14 +1,13 @@
 import { cn } from "@/lib/utils"
 
-function Skeleton({ className, ...props }: React.ComponentProps<"span">) {
-  return (
-    <span
-      data-slot="skeleton"
-      role="presentation"
-      className={cn("block bg-accent animate-pulse rounded-md", className)}
-      {...props}
-    />
-  )
-}
-
-export { Skeleton }
+function Skeleton({ className, ...props }: React.ComponentProps<"div">) {
+  return (
+    <div
+      data-slot="skeleton"
+      className={cn("bg-accent animate-pulse rounded-md", className)}
+      {...props}
+    />
+  )
+}
+
+export { Skeleton }
diff --git a/src/components/ui/sonner.tsx b/web/src/components/ui/sonner.tsx
similarity index 69%
rename from src/components/ui/sonner.tsx
rename to web/src/components/ui/sonner.tsx
index 58382bc..e769a6e 100644
--- a/src/components/ui/sonner.tsx
+++ b/web/src/components/ui/sonner.tsx
@@ -1,20 +1,11 @@
-"use client"
-
-import { useEffect, useState } from "react"
-import { useTheme } from "next-themes"
-import { Toaster as Sonner, ToasterProps } from "sonner"
-
-const Toaster = ({ ...props }: ToasterProps) => {
-  const { theme = "system" } = useTheme()
-  const [mounted, setMounted] = useState(false)
-
-  useEffect(() => {
-    setMounted(true)
-  }, [])
-
-  // Evita hydration mismatch - so renderiza apos montar no cliente
-  if (!mounted) return null
-
+"use client"
+
+import { useTheme } from "next-themes"
+import { Toaster as Sonner, ToasterProps } from "sonner"
+
+const Toaster = ({ ...props }: ToasterProps) => {
+  const { theme = "system" } = useTheme()
+
   const baseClass =
     "inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg"
   const baseStyle = {
@@ -32,16 +23,24 @@ const Toaster = ({ ...props }: ToasterProps) => {
     <Sonner
       theme={theme as ToasterProps["theme"]}
       className="toaster group"
-      pauseWhenPageIsHidden={false}
       toastOptions={{
         className: baseClass,
         style: baseStyle,
         classNames: {
           icon: "size-[14px] text-white [&>svg]:size-[14px] [&>svg]:text-white",
-          actionButton: "bg-white text-black border border-black rounded-lg",
-          cancelButton: "bg-transparent text-white border border-white/40 rounded-lg",
         },
         descriptionClassName: "text-white/80",
+        actionButtonClassName: "bg-white text-black border border-black rounded-lg",
+        cancelButtonClassName: "bg-transparent text-white border border-white/40 rounded-lg",
+        iconTheme: {
+          primary: "#ffffff",
+          secondary: "#000000",
+        },
+        success: { className: baseClass, style: baseStyle },
+        error: { className: baseClass, style: baseStyle },
+        info: { className: baseClass, style: baseStyle },
+        warning: { className: baseClass, style: baseStyle },
+        loading: { className: baseClass, style: baseStyle },
       }}
       style={
         {
@@ -54,6 +53,6 @@ const Toaster = ({ ...props }: ToasterProps) => {
       {...props}
     />
   )
-}
-
-export { Toaster }
+}
+
+export { Toaster }
diff --git a/src/components/ui/spinner.tsx b/web/src/components/ui/spinner.tsx
similarity index 100%
rename from src/components/ui/spinner.tsx
rename to web/src/components/ui/spinner.tsx
diff --git a/src/components/ui/table.tsx b/web/src/components/ui/table.tsx
similarity index 100%
rename from src/components/ui/table.tsx
rename to web/src/components/ui/table.tsx
diff --git a/src/components/ui/tabs.tsx b/web/src/components/ui/tabs.tsx
similarity index 100%
rename from src/components/ui/tabs.tsx
rename to web/src/components/ui/tabs.tsx
diff --git a/src/components/ui/textarea.tsx b/web/src/components/ui/textarea.tsx
similarity index 100%
rename from src/components/ui/textarea.tsx
rename to web/src/components/ui/textarea.tsx
diff --git a/src/components/ui/toggle-group.tsx b/web/src/components/ui/toggle-group.tsx
similarity index 100%
rename from src/components/ui/toggle-group.tsx
rename to web/src/components/ui/toggle-group.tsx
diff --git a/src/components/ui/toggle.tsx b/web/src/components/ui/toggle.tsx
similarity index 100%
rename from src/components/ui/toggle.tsx
rename to web/src/components/ui/toggle.tsx
diff --git a/src/components/ui/tooltip.tsx b/web/src/components/ui/tooltip.tsx
similarity index 86%
rename from src/components/ui/tooltip.tsx
rename to web/src/components/ui/tooltip.tsx
index ca12aa5..5c25dda 100644
--- a/src/components/ui/tooltip.tsx
+++ b/web/src/components/ui/tooltip.tsx
@@ -36,7 +36,7 @@ function TooltipTrigger({
 
 function TooltipContent({
   className,
-  sideOffset = 8,
+  sideOffset = 0,
   children,
   ...props
 }: React.ComponentProps<typeof TooltipPrimitive.Content>) {
@@ -46,12 +46,13 @@ function TooltipContent({
         data-slot="tooltip-content"
         sideOffset={sideOffset}
         className={cn(
-          "bg-primary text-primary-foreground animate-in fade-in-0 zoom-in-95 data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=closed]:zoom-out-95 data-[side=bottom]:slide-in-from-top-2 data-[side=left]:slide-in-from-right-2 data-[side=right]:slide-in-from-left-2 data-[side=top]:slide-in-from-bottom-2 z-50 w-fit origin-(--radix-tooltip-content-transform-origin) overflow-hidden rounded-md px-3 py-1.5 text-xs text-balance",
+          "bg-primary text-primary-foreground animate-in fade-in-0 zoom-in-95 data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=closed]:zoom-out-95 data-[side=bottom]:slide-in-from-top-2 data-[side=left]:slide-in-from-right-2 data-[side=right]:slide-in-from-left-2 data-[side=top]:slide-in-from-bottom-2 z-50 w-fit origin-(--radix-tooltip-content-transform-origin) rounded-md px-3 py-1.5 text-xs text-balance",
           className
         )}
         {...props}
       >
         {children}
+        <TooltipPrimitive.Arrow className="bg-primary fill-primary z-50 size-2.5 translate-y-[calc(-50%_-_2px)] rotate-45 rounded-[2px]" />
       </TooltipPrimitive.Content>
     </TooltipPrimitive.Portal>
   )
diff --git a/web/src/components/version-switcher.tsx b/web/src/components/version-switcher.tsx
new file mode 100644
index 0000000..88948a4
--- /dev/null
+++ b/web/src/components/version-switcher.tsx
@@ -0,0 +1,67 @@
+"use client"
+
+import * as React from "react"
+import { Check, ChevronsUpDown, GalleryVerticalEnd } from "lucide-react"
+
+import {
+  DropdownMenu,
+  DropdownMenuContent,
+  DropdownMenuItem,
+  DropdownMenuTrigger,
+} from "@/components/ui/dropdown-menu"
+import {
+  SidebarMenu,
+  SidebarMenuButton,
+  SidebarMenuItem,
+} from "@/components/ui/sidebar"
+
+type VersionSwitcherProps = {
+  versions: string[]
+  defaultVersion: string
+  label?: string
+}
+
+export function VersionSwitcher({
+  versions,
+  defaultVersion,
+  label = "Documentation",
+}: VersionSwitcherProps) {
+  const [selectedVersion, setSelectedVersion] = React.useState(defaultVersion)
+
+  return (
+    <SidebarMenu>
+      <SidebarMenuItem>
+        <DropdownMenu>
+          <DropdownMenuTrigger asChild>
+            <SidebarMenuButton
+              size="lg"
+              className="data-[state=open]:bg-sidebar-accent data-[state=open]:text-sidebar-accent-foreground"
+            >
+              <div className="bg-sidebar-primary text-sidebar-primary-foreground flex aspect-square size-8 items-center justify-center rounded-lg">
+                <GalleryVerticalEnd className="size-4" />
+              </div>
+              <div className="flex flex-col gap-0.5 leading-none">
+                <span className="font-medium">{label}</span>
+                <span className="text-xs text-muted-foreground">v{selectedVersion}</span>
+              </div>
+              <ChevronsUpDown className="ml-auto" />
+            </SidebarMenuButton>
+          </DropdownMenuTrigger>
+          <DropdownMenuContent
+            className="w-(--radix-dropdown-menu-trigger-width)"
+            align="start"
+          >
+            {versions.map((version) => (
+              <DropdownMenuItem
+                key={version}
+                onSelect={() => setSelectedVersion(version)}
+              >
+                v{version} {version === selectedVersion && <Check className="ml-auto" />}
+              </DropdownMenuItem>
+            ))}
+          </DropdownMenuContent>
+        </DropdownMenu>
+      </SidebarMenuItem>
+    </SidebarMenu>
+  )
+}
diff --git a/src/convex/_generated/api.ts b/web/src/convex/_generated/api.ts
similarity index 100%
rename from src/convex/_generated/api.ts
rename to web/src/convex/_generated/api.ts
diff --git a/src/hooks/use-mobile.ts b/web/src/hooks/use-mobile.ts
similarity index 100%
rename from src/hooks/use-mobile.ts
rename to web/src/hooks/use-mobile.ts
diff --git a/src/hooks/use-ticket-categories.ts b/web/src/hooks/use-ticket-categories.ts
similarity index 83%
rename from src/hooks/use-ticket-categories.ts
rename to web/src/hooks/use-ticket-categories.ts
index 1018b9f..5258310 100644
--- a/src/hooks/use-ticket-categories.ts
+++ b/web/src/hooks/use-ticket-categories.ts
@@ -2,14 +2,12 @@
 
 import { useEffect, useMemo, useRef } from "react"
 import { useMutation, useQuery } from "convex/react"
+// @ts-expect-error Convex generates runtime API without TS declarations
 import { api } from "@/convex/_generated/api"
 import type { TicketCategory } from "@/lib/schemas/category"
 
 export function useTicketCategories(tenantId: string) {
-  const categories = useQuery(
-    api.categories.list,
-    tenantId ? { tenantId } : "skip"
-  ) as TicketCategory[] | undefined
+  const categories = useQuery(api.categories.list, { tenantId }) as TicketCategory[] | undefined
   const ensureDefaults = useMutation(api.categories.ensureDefaults)
   const initializingRef = useRef(false)
 
diff --git a/web/src/lib/auth-client.tsx b/web/src/lib/auth-client.tsx
new file mode 100644
index 0000000..a1cfb5e
--- /dev/null
+++ b/web/src/lib/auth-client.tsx
@@ -0,0 +1,118 @@
+"use client"
+
+import { createContext, useContext, useEffect, useMemo, useState } from "react"
+import { customSessionClient } from "better-auth/client/plugins"
+import { createAuthClient } from "better-auth/react"
+import { useMutation } from "convex/react"
+
+// @ts-expect-error Convex generates runtime API without types until build
+import { api } from "@/convex/_generated/api"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { isAdmin, isCustomer, isStaff } from "@/lib/authz"
+
+export type AppSession = {
+  user: {
+    id: string
+    name?: string | null
+    email: string
+    role: string
+    tenantId: string | null
+    avatarUrl: string | null
+  }
+  session: {
+    id: string
+    expiresAt: number
+  }
+}
+
+const authClient = createAuthClient({
+  plugins: [customSessionClient<AppSession>()],
+  fetchOptions: {
+    credentials: "include",
+  },
+})
+
+type AuthContextValue = {
+  session: AppSession | null
+  isLoading: boolean
+  convexUserId: string | null
+  role: string | null
+  isAdmin: boolean
+  isStaff: boolean
+  isCustomer: boolean
+}
+
+const AuthContext = createContext<AuthContextValue>({
+  session: null,
+  isLoading: true,
+  convexUserId: null,
+  role: null,
+  isAdmin: false,
+  isStaff: false,
+  isCustomer: false,
+})
+
+export function useAuth() {
+  return useContext(AuthContext)
+}
+
+export const { signIn, signOut, useSession } = authClient
+
+export function AuthProvider({ children }: { children: React.ReactNode }) {
+  const { data: session, isPending } = useSession()
+  const ensureUser = useMutation(api.users.ensureUser)
+  const [convexUserId, setConvexUserId] = useState<string | null>(null)
+
+  useEffect(() => {
+    if (!session?.user) {
+      setConvexUserId(null)
+    }
+  }, [session?.user])
+
+  useEffect(() => {
+    if (!session?.user || convexUserId) return
+
+    const controller = new AbortController()
+
+    ;(async () => {
+      try {
+        const ensured = await ensureUser({
+          tenantId: session.user.tenantId ?? DEFAULT_TENANT_ID,
+          name: session.user.name ?? session.user.email,
+          email: session.user.email,
+          avatarUrl: session.user.avatarUrl ?? undefined,
+          role: session.user.role.toUpperCase(),
+        })
+        if (!controller.signal.aborted) {
+          setConvexUserId(ensured?._id ?? null)
+        }
+      } catch (error) {
+        if (!controller.signal.aborted) {
+          console.error("Failed to sync user with Convex", error)
+        }
+      }
+    })()
+
+    return () => {
+      controller.abort()
+    }
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [ensureUser, session?.user?.email, session?.user?.tenantId, session?.user?.role, convexUserId])
+
+  const normalizedRole = session?.user?.role ? session.user.role.toLowerCase() : null
+
+  const value = useMemo<AuthContextValue>(
+    () => ({
+      session: session ?? null,
+      isLoading: isPending,
+      convexUserId,
+      role: normalizedRole,
+      isAdmin: isAdmin(normalizedRole),
+      isStaff: isStaff(normalizedRole),
+      isCustomer: isCustomer(normalizedRole),
+    }),
+    [session, isPending, convexUserId, normalizedRole]
+  )
+
+  return <AuthContext.Provider value={value}>{children}</AuthContext.Provider>
+}
diff --git a/web/src/lib/auth-server.ts b/web/src/lib/auth-server.ts
new file mode 100644
index 0000000..634b859
--- /dev/null
+++ b/web/src/lib/auth-server.ts
@@ -0,0 +1,92 @@
+import { cookies, headers } from "next/headers"
+import { redirect } from "next/navigation"
+
+import { getCookieCache } from "better-auth/cookies"
+
+import { env } from "@/lib/env"
+import { isAdmin, isStaff } from "@/lib/authz"
+
+type ServerSession = Awaited<ReturnType<typeof getCookieCache>>
+
+function serializeCookies() {
+  const store = cookies()
+  return store.getAll().map((cookie) => `${cookie.name}=${cookie.value}`).join("; ")
+}
+
+function buildRequest() {
+  const cookieHeader = serializeCookies()
+  const headerList = headers()
+  const userAgent = headerList.get("user-agent") ?? ""
+  const ip =
+    headerList.get("x-forwarded-for") ||
+    headerList.get("x-real-ip") ||
+    headerList.get("cf-connecting-ip") ||
+    headerList.get("x-client-ip") ||
+    undefined
+
+  return new Request(env.BETTER_AUTH_URL ?? "http://localhost:3000", {
+    headers: {
+      cookie: cookieHeader,
+      "user-agent": userAgent,
+      ...(ip ? { "x-forwarded-for": ip } : {}),
+    },
+  })
+}
+
+export async function getServerSession(): Promise<ServerSession | null> {
+  try {
+    const request = buildRequest()
+    const session = await getCookieCache(request)
+    return session ?? null
+  } catch (error) {
+    console.error("Failed to read Better Auth session", error)
+    return null
+  }
+}
+
+export async function assertAuthenticatedSession() {
+  const session = await getServerSession()
+  return session?.user ? session : null
+}
+
+export async function requireAuthenticatedSession() {
+  const session = await assertAuthenticatedSession()
+  if (!session) {
+    redirect("/login")
+  }
+  return session
+}
+
+export async function assertStaffSession() {
+  const session = await assertAuthenticatedSession()
+  if (!session) return null
+  if (!isStaff(session.user.role)) {
+    return null
+  }
+  return session
+}
+
+export async function requireStaffSession() {
+  const session = await assertStaffSession()
+  if (!session) {
+    redirect("/portal")
+  }
+  return session
+}
+
+export async function assertAdminSession() {
+  const session = await assertAuthenticatedSession()
+  if (!session) return null
+  if (!isAdmin(session.user.role)) {
+    return null
+  }
+  return session
+}
+
+export async function requireAdminSession() {
+  const session = await assertAdminSession()
+  if (!session) {
+    redirect("/dashboard")
+  }
+  return session
+}
diff --git a/src/lib/auth.ts b/web/src/lib/auth.ts
similarity index 61%
rename from src/lib/auth.ts
rename to web/src/lib/auth.ts
index 82b1b89..f0e8578 100644
--- a/src/lib/auth.ts
+++ b/web/src/lib/auth.ts
@@ -8,28 +8,10 @@ import { prisma } from "./prisma"
 export const auth = betterAuth({
   secret: env.BETTER_AUTH_SECRET,
   baseURL: env.BETTER_AUTH_URL,
-  // Permite login no dominio de producao e localhost em DEV
-  trustedOrigins: Array.from(
-    new Set(
-      [
-        // Dominio de producao (sempre incluido)
-        "https://tickets.esdrasrenan.com.br",
-        // URLs das variaveis de ambiente
-        env.BETTER_AUTH_URL,
-        env.NEXT_PUBLIC_APP_URL,
-        // Localhost apenas em desenvolvimento
-        process.env.NODE_ENV !== "production" ? "http://localhost:3000" : undefined,
-        process.env.NODE_ENV !== "production" ? "http://127.0.0.1:3000" : undefined,
-        process.env.NODE_ENV !== "production" ? "http://localhost:3001" : undefined,
-        process.env.NODE_ENV !== "production" ? "http://127.0.0.1:3001" : undefined,
-      ].filter(Boolean) as string[]
-    )
-  ),
   database: prismaAdapter(prisma, {
-    provider: "postgresql",
+    provider: "sqlite",
   }),
   user: {
-    // Use the exact Prisma client property names (lower camel case)
     modelName: "authUser",
     additionalFields: {
       role: {
@@ -46,11 +28,6 @@ export const auth = betterAuth({
         type: "string",
         required: false,
       },
-      machinePersona: {
-        type: "string",
-        required: false,
-        input: false,
-      },
     },
   },
   session: {
@@ -88,11 +65,8 @@ export const auth = betterAuth({
           role: ((user as { role?: string }).role ?? "agent").toLowerCase(),
           tenantId: (user as { tenantId?: string | null }).tenantId ?? null,
           avatarUrl: (user as { avatarUrl?: string | null }).avatarUrl ?? null,
-          machinePersona: (user as { machinePersona?: string | null }).machinePersona ?? null,
         },
       }
     }),
   ],
 })
-
-export type AppAuth = typeof auth
diff --git a/src/lib/authz.ts b/web/src/lib/authz.ts
similarity index 54%
rename from src/lib/authz.ts
rename to web/src/lib/authz.ts
index af4bcad..c20cc11 100644
--- a/src/lib/authz.ts
+++ b/web/src/lib/authz.ts
@@ -1,8 +1,8 @@
-export const ROLE_OPTIONS = ["admin", "manager", "agent", "collaborator"] as const
+export const ROLE_OPTIONS = ["admin", "manager", "agent", "collaborator", "customer"] as const
 
 const ADMIN_ROLE = "admin"
-const PORTAL_ROLE = "collaborator"
-const STAFF_ROLES = new Set(["admin", "manager", "agent"])
+const CUSTOMER_ROLE = "customer"
+const STAFF_ROLES = new Set(["admin", "manager", "agent", "collaborator"])
 
 export type RoleOption = (typeof ROLE_OPTIONS)[number]
 
@@ -14,15 +14,10 @@ export function isAdmin(role?: string | null) {
   return normalizeRole(role) === ADMIN_ROLE
 }
 
-export function isAgentOrAdmin(role?: string | null) {
-  const normalized = normalizeRole(role)
-  return normalized === "admin" || normalized === "agent"
+export function isCustomer(role?: string | null) {
+  return normalizeRole(role) === CUSTOMER_ROLE
 }
 
 export function isStaff(role?: string | null) {
   return STAFF_ROLES.has(normalizeRole(role) ?? "")
 }
-
-export function isPortalUser(role?: string | null) {
-  return normalizeRole(role) === PORTAL_ROLE
-}
diff --git a/web/src/lib/constants.ts b/web/src/lib/constants.ts
new file mode 100644
index 0000000..90fe708
--- /dev/null
+++ b/web/src/lib/constants.ts
@@ -0,0 +1,2 @@
+export const DEFAULT_TENANT_ID = "tenant-atlas";
+
diff --git a/web/src/lib/env.ts b/web/src/lib/env.ts
new file mode 100644
index 0000000..2530666
--- /dev/null
+++ b/web/src/lib/env.ts
@@ -0,0 +1,23 @@
+import { z } from "zod"
+
+const envSchema = z.object({
+  BETTER_AUTH_SECRET: z.string().min(1, "Missing BETTER_AUTH_SECRET"),
+  BETTER_AUTH_URL: z.string().url().optional(),
+  NEXT_PUBLIC_CONVEX_URL: z.string().url().optional(),
+  DATABASE_URL: z.string().min(1).optional(),
+  NEXT_PUBLIC_APP_URL: z.string().url().optional(),
+})
+
+const parsed = envSchema.safeParse(process.env)
+
+if (!parsed.success) {
+  console.error("Failed to parse environment variables", parsed.error.flatten().fieldErrors)
+  throw new Error("Invalid environment configuration")
+}
+
+export const env = {
+  BETTER_AUTH_SECRET: parsed.data.BETTER_AUTH_SECRET,
+  BETTER_AUTH_URL: parsed.data.BETTER_AUTH_URL ?? parsed.data.NEXT_PUBLIC_APP_URL ?? "http://localhost:3000",
+  NEXT_PUBLIC_CONVEX_URL: parsed.data.NEXT_PUBLIC_CONVEX_URL,
+  DATABASE_URL: parsed.data.DATABASE_URL,
+}
diff --git a/src/lib/mappers/__tests__/ticket.test.ts b/web/src/lib/mappers/__tests__/ticket.test.ts
similarity index 94%
rename from src/lib/mappers/__tests__/ticket.test.ts
rename to web/src/lib/mappers/__tests__/ticket.test.ts
index d53c892..11d0fe8 100644
--- a/src/lib/mappers/__tests__/ticket.test.ts
+++ b/web/src/lib/mappers/__tests__/ticket.test.ts
@@ -23,7 +23,6 @@ describe("ticket mappers", () => {
     expect(ui.createdAt).toBeInstanceOf(Date);
     expect(ui.updatedAt).toBeInstanceOf(Date);
     expect(ui.lastTimelineEntry).toBeUndefined();
-    expect(ui.status).toBe("AWAITING_ATTENDANCE");
   });
 
   it("converte ticket com detalhes", () => {
@@ -48,6 +47,6 @@ describe("ticket mappers", () => {
     });
     expect(ui.timeline[0]!.createdAt).toBeInstanceOf(Date);
     expect(ui.comments[0]!.createdAt).toBeInstanceOf(Date);
-    expect(ui.status).toBe("AWAITING_ATTENDANCE");
   });
 });
+
diff --git a/web/src/lib/mappers/ticket.ts b/web/src/lib/mappers/ticket.ts
new file mode 100644
index 0000000..cf4eeaf
--- /dev/null
+++ b/web/src/lib/mappers/ticket.ts
@@ -0,0 +1,184 @@
+import { z } from "zod";
+import { ticketSchema, ticketWithDetailsSchema } from "@/lib/schemas/ticket";
+
+// Server shapes: datas como number (epoch ms) e alguns nullables
+// Relaxamos email/urls no shape do servidor para evitar que payloads parciais quebrem o app.
+const serverUserSchema = z.object({
+  id: z.string(),
+  name: z.string(),
+  email: z.string().optional(),
+  avatarUrl: z.string().optional(),
+  teams: z.array(z.string()).optional(),
+});
+
+const serverTicketSchema = z.object({
+  id: z.string(),
+  reference: z.number(),
+  tenantId: z.string(),
+  subject: z.string(),
+  summary: z.string().optional().nullable(),
+  status: z.string(),
+  priority: z.string(),
+  channel: z.string(),
+  queue: z.string().nullable(),
+  requester: serverUserSchema,
+  assignee: serverUserSchema.nullable(),
+  slaPolicy: z.any().nullable().optional(),
+  dueAt: z.number().nullable().optional(),
+  firstResponseAt: z.number().nullable().optional(),
+  resolvedAt: z.number().nullable().optional(),
+  updatedAt: z.number(),
+  createdAt: z.number(),
+  tags: z.array(z.string()).default([]).optional(),
+  lastTimelineEntry: z.string().nullable().optional(),
+  metrics: z.any().nullable().optional(),
+  category: z
+    .object({
+      id: z.string(),
+      name: z.string(),
+    })
+    .nullable()
+    .optional(),
+  subcategory: z
+    .object({
+      id: z.string(),
+      name: z.string(),
+      categoryId: z.string().optional(),
+    })
+    .nullable()
+    .optional(),
+  workSummary: z
+    .object({
+      totalWorkedMs: z.number(),
+      activeSession: z
+        .object({
+          id: z.string(),
+          agentId: z.string(),
+          startedAt: z.number(),
+        })
+        .nullable(),
+    })
+    .nullable()
+    .optional(),
+});
+
+const serverAttachmentSchema = z.object({
+  id: z.any(),
+  name: z.string(),
+  size: z.number().optional(),
+  url: z.string().url().optional(),
+});
+
+const serverCommentSchema = z.object({
+  id: z.string(),
+  author: serverUserSchema,
+  visibility: z.string(),
+  body: z.string(),
+  attachments: z.array(serverAttachmentSchema).default([]).optional(),
+  createdAt: z.number(),
+  updatedAt: z.number(),
+});
+
+const serverEventSchema = z.object({
+  id: z.string(),
+  type: z.string(),
+  payload: z.any().optional(),
+  createdAt: z.number(),
+});
+
+const serverCustomFieldValueSchema = z.object({
+  label: z.string(),
+  type: z.string(),
+  value: z.any().optional(),
+  displayValue: z.string().optional(),
+});
+
+const serverTicketWithDetailsSchema = serverTicketSchema.extend({
+  description: z.string().optional().nullable(),
+  customFields: z.record(z.string(), serverCustomFieldValueSchema).optional(),
+  timeline: z.array(serverEventSchema),
+  comments: z.array(serverCommentSchema),
+});
+
+export function mapTicketFromServer(input: unknown) {
+  const s = serverTicketSchema.parse(input);
+  const ui = {
+    ...s,
+    category: s.category ?? undefined,
+    subcategory: s.subcategory ?? undefined,
+    lastTimelineEntry: s.lastTimelineEntry ?? undefined,
+    updatedAt: new Date(s.updatedAt),
+    createdAt: new Date(s.createdAt),
+    dueAt: s.dueAt ? new Date(s.dueAt) : null,
+    firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
+    resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
+    workSummary: s.workSummary
+      ? {
+          totalWorkedMs: s.workSummary.totalWorkedMs,
+          activeSession: s.workSummary.activeSession
+            ? {
+                ...s.workSummary.activeSession,
+                startedAt: new Date(s.workSummary.activeSession.startedAt),
+              }
+            : null,
+        }
+      : undefined,
+  };
+  return ui as unknown as z.infer<typeof ticketSchema>;
+}
+
+export function mapTicketsFromServerList(arr: unknown[]) {
+  return arr.map(mapTicketFromServer);
+}
+
+export function mapTicketWithDetailsFromServer(input: unknown) {
+  const s = serverTicketWithDetailsSchema.parse(input);
+  const customFields = Object.entries(s.customFields ?? {}).reduce<
+    Record<string, { label: string; type: string; value?: unknown; displayValue?: string }>
+  >(
+    (acc, [key, value]) => {
+      let parsedValue: unknown = value.value;
+      if (value.type === "date" && typeof value.value === "number") {
+        parsedValue = new Date(value.value);
+      }
+      acc[key] = {
+        label: value.label,
+        type: value.type,
+        value: parsedValue,
+        displayValue: value.displayValue,
+      };
+      return acc;
+    },
+    {}
+  );
+  const ui = {
+    ...s,
+    customFields,
+    category: s.category ?? undefined,
+    subcategory: s.subcategory ?? undefined,
+    lastTimelineEntry: s.lastTimelineEntry ?? undefined,
+    updatedAt: new Date(s.updatedAt),
+    createdAt: new Date(s.createdAt),
+    dueAt: s.dueAt ? new Date(s.dueAt) : null,
+    firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
+    resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
+    timeline: s.timeline.map((e) => ({ ...e, createdAt: new Date(e.createdAt) })),
+    comments: s.comments.map((c) => ({
+      ...c,
+      createdAt: new Date(c.createdAt),
+      updatedAt: new Date(c.updatedAt),
+    })),
+    workSummary: s.workSummary
+      ? {
+          totalWorkedMs: s.workSummary.totalWorkedMs,
+          activeSession: s.workSummary.activeSession
+            ? {
+                ...s.workSummary.activeSession,
+                startedAt: new Date(s.workSummary.activeSession.startedAt),
+              }
+            : null,
+        }
+      : undefined,
+  };
+  return ui as unknown as z.infer<typeof ticketWithDetailsSchema>;
+}
diff --git a/web/src/lib/mocks/tickets.ts b/web/src/lib/mocks/tickets.ts
new file mode 100644
index 0000000..e03eb53
--- /dev/null
+++ b/web/src/lib/mocks/tickets.ts
@@ -0,0 +1,312 @@
+import { addMinutes, subHours, subMinutes } from "date-fns"
+import { z } from "zod"
+
+import {
+  commentVisibilitySchema,
+  ticketChannelSchema,
+  ticketPrioritySchema,
+  ticketSchema,
+  ticketStatusSchema,
+  ticketWithDetailsSchema,
+  ticketPlayContextSchema,
+  ticketQueueSummarySchema,
+} from "@/lib/schemas/ticket"
+
+const tenantId = "tenant-atlas"
+
+type UserRecord = z.infer<typeof ticketSchema>["requester"]
+
+const users: Record<string, UserRecord> = {
+  ana: {
+    id: "user-ana",
+    name: "Ana Souza",
+    email: "ana.souza@example.com",
+    avatarUrl: "https://avatar.vercel.sh/ana",
+    teams: ["Chamados"],
+  },
+  bruno: {
+    id: "user-bruno",
+    name: "Bruno Lima",
+    email: "bruno.lima@example.com",
+    avatarUrl: "https://avatar.vercel.sh/bruno",
+    teams: ["Chamados"],
+  },
+  carla: {
+    id: "user-carla",
+    name: "Carla Menezes",
+    email: "carla.menezes@example.com",
+    avatarUrl: "https://avatar.vercel.sh/carla",
+    teams: ["Laboratório"],
+  },
+  diego: {
+    id: "user-diego",
+    name: "Diego Ramos",
+    email: "diego.ramos@example.com",
+    avatarUrl: "https://avatar.vercel.sh/diego",
+    teams: ["Field Services"],
+  },
+  eduarda: {
+    id: "user-eduarda",
+    name: "Eduarda Rocha",
+    email: "eduarda.rocha@example.com",
+    avatarUrl: "https://avatar.vercel.sh/eduarda",
+    teams: ["Clientes"],
+  },
+}
+
+const queues = [
+  { id: "queue-chamados", name: "Chamados", pending: 18, waiting: 4, breached: 2 },
+  { id: "queue-laboratorio", name: "Laboratório", pending: 9, waiting: 3, breached: 1 },
+  { id: "queue-field", name: "Field Services", pending: 5, waiting: 2, breached: 0 },
+]
+
+const baseTickets = [
+  {
+    id: "ticket-1001",
+    tenantId,
+    reference: 41001,
+    subject: "Erro 500 ao acessar portal do cliente",
+    summary: "Clientes relatam erro intermitente no portal web",
+    status: ticketStatusSchema.enum.OPEN,
+    priority: ticketPrioritySchema.enum.URGENT,
+    channel: ticketChannelSchema.enum.EMAIL,
+    queue: "Chamados",
+    requester: users.eduarda,
+    assignee: users.ana,
+    slaPolicy: {
+      id: "sla-critical",
+      name: "SLA Crítico",
+      targetMinutesToFirstResponse: 15,
+      targetMinutesToResolution: 240,
+    },
+    dueAt: addMinutes(new Date(), 120),
+    firstResponseAt: subMinutes(new Date(), 20),
+    resolvedAt: null,
+    updatedAt: subMinutes(new Date(), 10),
+    createdAt: subHours(new Date(), 5),
+    tags: ["portal", "cliente"],
+    lastTimelineEntry: "Prioridade atualizada para URGENT por Bruno",
+    metrics: {
+      timeWaitingMinutes: 12,
+      timeOpenedMinutes: 300,
+    },
+  },
+  {
+    id: "ticket-1002",
+    tenantId,
+    reference: 41002,
+    subject: "Integração ERP parada",
+    summary: "Webhook do ERP retornando timeout",
+    status: ticketStatusSchema.enum.PENDING,
+    priority: ticketPrioritySchema.enum.HIGH,
+    channel: ticketChannelSchema.enum.WHATSAPP,
+    queue: "Laboratório",
+    requester: users.eduarda,
+    assignee: users.carla,
+    slaPolicy: {
+      id: "sla-priority",
+      name: "SLA Prioritário",
+      targetMinutesToFirstResponse: 30,
+      targetMinutesToResolution: 360,
+    },
+    dueAt: addMinutes(new Date(), 240),
+    firstResponseAt: subMinutes(new Date(), 60),
+    resolvedAt: null,
+    updatedAt: subMinutes(new Date(), 30),
+    createdAt: subHours(new Date(), 8),
+    tags: ["Integração", "erp"],
+    lastTimelineEntry: "Aguardando retorno do fornecedor externo",
+    metrics: {
+      timeWaitingMinutes: 90,
+      timeOpenedMinutes: 420,
+    },
+  },
+  {
+    id: "ticket-1003",
+    tenantId,
+    reference: 41003,
+    subject: "Solicitação de acesso VPN",
+    summary: "Novo colaborador precisa de acesso",
+    status: ticketStatusSchema.enum.NEW,
+    priority: ticketPrioritySchema.enum.MEDIUM,
+    channel: ticketChannelSchema.enum.MANUAL,
+    queue: "Field Services",
+    requester: users.eduarda,
+    assignee: null,
+    slaPolicy: null,
+    dueAt: null,
+    firstResponseAt: null,
+    resolvedAt: null,
+    updatedAt: subHours(new Date(), 1),
+    createdAt: subHours(new Date(), 1),
+    tags: ["vpn"],
+    metrics: null,
+  },
+  {
+    id: "ticket-1004",
+    tenantId,
+    reference: 41004,
+    subject: "Bug no app mobile - upload de foto",
+    summary: "Upload trava com arquivos acima de 5MB",
+    status: ticketStatusSchema.enum.ON_HOLD,
+    priority: ticketPrioritySchema.enum.HIGH,
+    channel: ticketChannelSchema.enum.CHAT,
+    queue: "Laboratório",
+    requester: users.eduarda,
+    assignee: users.carla,
+    slaPolicy: {
+      id: "sla-standard",
+      name: "SLA Padrão",
+      targetMinutesToFirstResponse: 60,
+      targetMinutesToResolution: 720,
+    },
+    dueAt: addMinutes(new Date(), 360),
+    firstResponseAt: subMinutes(new Date(), 50),
+    resolvedAt: null,
+    updatedAt: subMinutes(new Date(), 90),
+    createdAt: subHours(new Date(), 12),
+    tags: ["mobile", "upload"],
+    lastTimelineEntry: "Ticket pausado aguardando logs do time Mobile",
+    metrics: {
+      timeWaitingMinutes: 180,
+      timeOpenedMinutes: 720,
+    },
+  },
+  {
+    id: "ticket-1005",
+    tenantId,
+    reference: 41005,
+    subject: "Reclamação de cobranca duplicada",
+    summary: "Cliente recebeu boleto duplicado",
+    status: ticketStatusSchema.enum.RESOLVED,
+    priority: ticketPrioritySchema.enum.MEDIUM,
+    channel: ticketChannelSchema.enum.EMAIL,
+    queue: "Chamados",
+    requester: users.eduarda,
+    assignee: users.bruno,
+    slaPolicy: {
+      id: "sla-standard",
+      name: "SLA Padrão",
+      targetMinutesToFirstResponse: 60,
+      targetMinutesToResolution: 720,
+    },
+    dueAt: null,
+    firstResponseAt: subMinutes(new Date(), 80),
+    resolvedAt: subMinutes(new Date(), 10),
+    updatedAt: subMinutes(new Date(), 5),
+    createdAt: subHours(new Date(), 20),
+    tags: ["financeiro"],
+    lastTimelineEntry: "Ticket resolvido, aguardando confirmação do cliente",
+    metrics: {
+      timeWaitingMinutes: 30,
+      timeOpenedMinutes: 1100,
+    },
+  },
+]
+
+export const tickets = baseTickets as Array<z.infer<typeof ticketSchema>>
+
+const commentsByTicket: Record<string, z.infer<typeof ticketWithDetailsSchema>["comments"]> = {
+  "ticket-1001": [
+    {
+      id: "comment-1",
+      author: users.ana,
+      visibility: commentVisibilitySchema.enum.INTERNAL,
+      body: "Logs coletados e enviados para o time de infraestrutura.",
+      attachments: [],
+      createdAt: subMinutes(new Date(), 40),
+      updatedAt: subMinutes(new Date(), 40),
+    },
+    {
+      id: "comment-2",
+      author: users.bruno,
+      visibility: commentVisibilitySchema.enum.PUBLIC,
+      body: "Estamos investigando o incidente, retorno em 30 minutos.",
+      attachments: [],
+      createdAt: subMinutes(new Date(), 25),
+      updatedAt: subMinutes(new Date(), 25),
+    },
+  ],
+  "ticket-1002": [
+    {
+      id: "comment-3",
+      author: users.carla,
+      visibility: commentVisibilitySchema.enum.INTERNAL,
+      body: "Contato realizado com fornecedor, aguardando confirmação.",
+      attachments: [],
+      createdAt: subMinutes(new Date(), 70),
+      updatedAt: subMinutes(new Date(), 70),
+    },
+  ],
+}
+
+const timelineByTicket: Record<string, z.infer<typeof ticketWithDetailsSchema>["timeline"]> = {
+  "ticket-1001": [
+    {
+      id: "timeline-1",
+      type: "STATUS_CHANGED",
+      payload: { from: "NEW", to: "OPEN" },
+      createdAt: subHours(new Date(), 5),
+    },
+    {
+      id: "timeline-2",
+      type: "ASSIGNEE_CHANGED",
+      payload: { assignee: users.ana.name },
+      createdAt: subHours(new Date(), 4),
+    },
+    {
+      id: "timeline-3",
+      type: "COMMENT_ADDED",
+      payload: { author: users.ana.name },
+      createdAt: subHours(new Date(), 1),
+    },
+  ],
+  "ticket-1002": [
+    {
+      id: "timeline-4",
+      type: "STATUS_CHANGED",
+      payload: { from: "OPEN", to: "PENDING" },
+      createdAt: subHours(new Date(), 3),
+    },
+  ],
+}
+
+export const ticketDetails = tickets.map((ticket) => ({
+  ...ticket,
+  description:
+    "Incidente reportado automaticamente pelo monitoramento. Logs indicam aumento de latência em chamadas ao servico de autenticação.",
+  customFields: {
+    ambiente: { label: "Ambiente", type: "select", value: "producao", displayValue: "Produção" },
+    categoria: { label: "Categoria", type: "text", value: "Incidente" },
+    impacto: { label: "Impacto", type: "select", value: "alto", displayValue: "Alto" },
+  },
+  timeline:
+    timelineByTicket[ticket.id] ??
+    ([
+      {
+        id: `timeline-${ticket.id}`,
+        type: "CREATED",
+        createdAt: ticket.createdAt,
+        payload: { requester: ticket.requester.name },
+      },
+    ] as z.infer<typeof ticketWithDetailsSchema>["timeline"]),
+  comments: commentsByTicket[ticket.id] ?? [],
+})) as Array<z.infer<typeof ticketWithDetailsSchema>>
+
+export function getTicketById(id: string) {
+  return ticketDetails.find((ticket) => ticket.id === id)
+}
+
+export const queueSummaries = queues as Array<z.infer<typeof ticketQueueSummarySchema>>
+
+export const playContext = {
+  queue: queueSummaries[0],
+  nextTicket:
+    tickets.find(
+      (ticket) =>
+        ticket.status !== ticketStatusSchema.enum.RESOLVED &&
+        ticket.status !== ticketStatusSchema.enum.CLOSED
+    ) ?? null,
+} as z.infer<typeof ticketPlayContextSchema>
+
+
diff --git a/web/src/lib/prisma.ts b/web/src/lib/prisma.ts
new file mode 100644
index 0000000..7a33526
--- /dev/null
+++ b/web/src/lib/prisma.ts
@@ -0,0 +1,11 @@
+import { PrismaClient } from "@prisma/client"
+
+declare global {
+  var prisma: PrismaClient | undefined
+}
+
+export const prisma = global.prisma ?? new PrismaClient()
+
+if (process.env.NODE_ENV !== "production") {
+  global.prisma = prisma
+}
diff --git a/src/lib/schemas/category.ts b/web/src/lib/schemas/category.ts
similarity index 80%
rename from src/lib/schemas/category.ts
rename to web/src/lib/schemas/category.ts
index 09f9ecc..b56a1a1 100644
--- a/src/lib/schemas/category.ts
+++ b/web/src/lib/schemas/category.ts
@@ -6,8 +6,6 @@ export const ticketSubcategorySchema = z.object({
   slug: z.string().optional(),
   order: z.number().optional(),
   categoryId: z.string().optional(),
-  createdAt: z.number().optional(),
-  updatedAt: z.number().optional(),
 })
 export type TicketSubcategory = z.infer<typeof ticketSubcategorySchema>
 
@@ -17,8 +15,6 @@ export const ticketCategorySchema = z.object({
   slug: z.string().optional(),
   description: z.string().optional().nullable(),
   order: z.number().optional(),
-  createdAt: z.number().optional(),
-  updatedAt: z.number().optional(),
   secondary: z.array(ticketSubcategorySchema),
 })
 export type TicketCategory = z.infer<typeof ticketCategorySchema>
diff --git a/src/lib/schemas/ticket.ts b/web/src/lib/schemas/ticket.ts
similarity index 50%
rename from src/lib/schemas/ticket.ts
rename to web/src/lib/schemas/ticket.ts
index d294584..84eefcd 100644
--- a/src/lib/schemas/ticket.ts
+++ b/web/src/lib/schemas/ticket.ts
@@ -1,74 +1,40 @@
-import { z } from "zod"
-
-export const ticketStatusSchema = z.enum([
-  "PENDING",
-  "AWAITING_ATTENDANCE",
-  "PAUSED",
-  "RESOLVED",
-])
-
-export type TicketStatus = z.infer<typeof ticketStatusSchema>
-
-const slaStatusSchema = z.enum(["pending", "met", "breached", "n/a"])
-const slaTimeModeSchema = z.enum(["business", "calendar"])
-export const visitStatusSchema = z.enum(["scheduled", "en_route", "in_service", "done", "no_show", "canceled"])
-export type VisitStatus = z.infer<typeof visitStatusSchema>
-
-export const ticketSlaSnapshotSchema = z.object({
-  categoryId: z.string().optional(),
-  categoryName: z.string().optional(),
-  priority: z.string(),
-  responseTargetMinutes: z.number().nullable().optional(),
-  responseMode: slaTimeModeSchema.optional(),
-  solutionTargetMinutes: z.number().nullable().optional(),
-  solutionMode: slaTimeModeSchema.optional(),
-  alertThreshold: z.number().optional(),
-  pauseStatuses: z.array(z.string()).default([]),
-})
-
-export type TicketSlaSnapshot = z.infer<typeof ticketSlaSnapshotSchema>
-
-export const ticketPrioritySchema = z.enum(["LOW", "MEDIUM", "HIGH", "URGENT"])
-export type TicketPriority = z.infer<typeof ticketPrioritySchema>
-
-export const ticketChannelSchema = z.enum([
-  "EMAIL",
-  "WHATSAPP",
-  "CHAT",
-  "PHONE",
-  "API",
-  "MANUAL",
-])
-export type TicketChannel = z.infer<typeof ticketChannelSchema>
-
-export const commentVisibilitySchema = z.enum(["PUBLIC", "INTERNAL"])
-export type CommentVisibility = z.infer<typeof commentVisibilitySchema>
-
-export const userSummarySchema = z.object({
-  id: z.string(),
-  name: z.string(),
-  email: z.string().email(),
-  avatarUrl: z.string().url().optional(),
-  teams: z.array(z.string()).default([]),
-})
-export type UserSummary = z.infer<typeof userSummarySchema>
-
-export const ticketCompanySummarySchema = z.object({
-  id: z.string(),
-  name: z.string(),
-  isAvulso: z.boolean().optional(),
-})
-export type TicketCompanySummary = z.infer<typeof ticketCompanySummarySchema>
-
-export const ticketMachineSummarySchema = z.object({
-  id: z.string().nullable(),
-  hostname: z.string().nullable().optional(),
-  persona: z.string().nullable().optional(),
-  assignedUserName: z.string().nullable().optional(),
-  assignedUserEmail: z.string().nullable().optional(),
-  status: z.string().nullable().optional(),
-})
-export type TicketMachineSummary = z.infer<typeof ticketMachineSummarySchema>
+import { z } from "zod"
+
+export const ticketStatusSchema = z.enum([
+  "NEW",
+  "OPEN",
+  "PENDING",
+  "ON_HOLD",
+  "RESOLVED",
+  "CLOSED",
+])
+
+export type TicketStatus = z.infer<typeof ticketStatusSchema>
+
+export const ticketPrioritySchema = z.enum(["LOW", "MEDIUM", "HIGH", "URGENT"])
+export type TicketPriority = z.infer<typeof ticketPrioritySchema>
+
+export const ticketChannelSchema = z.enum([
+  "EMAIL",
+  "WHATSAPP",
+  "CHAT",
+  "PHONE",
+  "API",
+  "MANUAL",
+])
+export type TicketChannel = z.infer<typeof ticketChannelSchema>
+
+export const commentVisibilitySchema = z.enum(["PUBLIC", "INTERNAL"])
+export type CommentVisibility = z.infer<typeof commentVisibilitySchema>
+
+export const userSummarySchema = z.object({
+  id: z.string(),
+  name: z.string(),
+  email: z.string().email(),
+  avatarUrl: z.string().url().optional(),
+  teams: z.array(z.string()).default([]),
+})
+export type UserSummary = z.infer<typeof userSummarySchema>
 
 export const ticketCategorySummarySchema = z.object({
   id: z.string(),
@@ -82,46 +48,35 @@ export const ticketSubcategorySummarySchema = z.object({
   categoryId: z.string().optional(),
 })
 export type TicketSubcategorySummary = z.infer<typeof ticketSubcategorySummarySchema>
-
-export const ticketAgentWorkTotalSchema = z.object({
-  agentId: z.string(),
-  agentName: z.string().nullable().optional(),
-  agentEmail: z.string().nullable().optional(),
-  avatarUrl: z.string().nullable().optional(),
-  totalWorkedMs: z.number(),
-  internalWorkedMs: z.number().optional().default(0),
-  externalWorkedMs: z.number().optional().default(0),
-})
-export type TicketAgentWorkTotal = z.infer<typeof ticketAgentWorkTotalSchema>
-
-export const ticketCommentSchema = z.object({
-  id: z.string(),
-  author: userSummarySchema,
-  visibility: commentVisibilitySchema,
-  body: z.string(),
-  attachments: z
-    .array(
-      z.object({
-        id: z.string(),
-        name: z.string(),
-        size: z.number().optional(),
+
+export const ticketCommentSchema = z.object({
+  id: z.string(),
+  author: userSummarySchema,
+  visibility: commentVisibilitySchema,
+  body: z.string(),
+  attachments: z
+    .array(
+      z.object({
+        id: z.string(),
+        name: z.string(),
+        size: z.number().optional(),
         type: z.string().optional(),
-        url: z.string().url().optional(),
-      })
-    )
-    .default([]),
-  createdAt: z.coerce.date(),
-  updatedAt: z.coerce.date(),
-})
-export type TicketComment = z.infer<typeof ticketCommentSchema>
-
+        url: z.string().url().optional(),
+      })
+    )
+    .default([]),
+  createdAt: z.coerce.date(),
+  updatedAt: z.coerce.date(),
+})
+export type TicketComment = z.infer<typeof ticketCommentSchema>
+
 export const ticketEventSchema = z.object({
   id: z.string(),
   type: z.string(),
   payload: z.record(z.string(), z.any()).optional(),
   createdAt: z.coerce.date(),
 })
-export type TicketEvent = z.infer<typeof ticketEventSchema>
+export type TicketEvent = z.infer<typeof ticketEventSchema>
 
 export const ticketFieldTypeSchema = z.enum(["text", "number", "select", "date", "boolean"])
 export type TicketFieldType = z.infer<typeof ticketFieldTypeSchema>
@@ -133,133 +88,77 @@ export const ticketCustomFieldValueSchema = z.object({
   displayValue: z.string().optional(),
 })
 export type TicketCustomFieldValue = z.infer<typeof ticketCustomFieldValueSchema>
-
-export const checklistItemTypeSchema = z.enum(["checkbox", "question"])
-export type ChecklistItemType = z.infer<typeof checklistItemTypeSchema>
-
-export const ticketChecklistItemSchema = z.object({
-  id: z.string(),
-  text: z.string(),
-  description: z.string().optional(),
-  type: checklistItemTypeSchema.optional(),
-  options: z.array(z.string()).optional(),
-  answer: z.string().optional(),
-  done: z.boolean(),
-  required: z.boolean().optional(),
-  templateId: z.string().optional(),
-  templateItemId: z.string().optional(),
-  templateDescription: z.string().optional(),
-  createdAt: z.number().optional(),
-  createdBy: z.string().optional(),
-  doneAt: z.number().optional(),
-  doneBy: z.string().optional(),
-})
-export type TicketChecklistItem = z.infer<typeof ticketChecklistItemSchema>
-
-export const ticketSchema = z.object({
-  id: z.string(),
-  reference: z.number(),
-  tenantId: z.string(),
-  subject: z.string(),
-  summary: z.string().optional(),
-  status: ticketStatusSchema,
-  priority: ticketPrioritySchema,
-  channel: ticketChannelSchema,
-  queue: z.string().nullable(),
-  requester: userSummarySchema,
-  assignee: userSummarySchema.nullable(),
-  company: ticketCompanySummarySchema.optional().nullable(),
-  machine: ticketMachineSummarySchema.nullable().optional(),
-  slaPolicy: z
-    .object({
-      id: z.string(),
-      name: z.string(),
-      targetMinutesToFirstResponse: z.number().nullable(),
-      targetMinutesToResolution: z.number().nullable(),
-    })
-    .nullable(),
-  slaSnapshot: ticketSlaSnapshotSchema.nullable().optional(),
-  slaResponseDueAt: z.coerce.date().nullable().optional(),
-  slaSolutionDueAt: z.coerce.date().nullable().optional(),
-  slaResponseStatus: slaStatusSchema.nullable().optional(),
-  slaSolutionStatus: slaStatusSchema.nullable().optional(),
-  slaPausedAt: z.coerce.date().nullable().optional(),
-  slaPausedBy: z.string().nullable().optional(),
-  slaPausedMs: z.number().nullable().optional(),
-  dueAt: z.coerce.date().nullable(),
-  visitStatus: visitStatusSchema.nullable().optional(),
-  visitPerformedAt: z.coerce.date().nullable().optional(),
-  firstResponseAt: z.coerce.date().nullable(),
-  resolvedAt: z.coerce.date().nullable(),
-  closedAt: z.coerce.date().nullable().optional(),
-  updatedAt: z.coerce.date(),
-  createdAt: z.coerce.date(),
-  tags: z.array(z.string()).default([]),
-  lastTimelineEntry: z.string().nullable().optional(),
-  metrics: z
-    .object({
-      timeWaitingMinutes: z.number().nullable(),
-      timeOpenedMinutes: z.number().nullable(),
-    })
-    .nullable(),
-  relatedTicketIds: z.array(z.string()).optional(),
-  resolvedWithTicketId: z.string().nullable().optional(),
-  reopenDeadline: z.number().nullable().optional(),
-  reopenWindowDays: z.number().nullable().optional(),
-  reopenedAt: z.number().nullable().optional(),
-  reopenedBy: z.string().nullable().optional(),
-  chatEnabled: z.boolean().optional(),
-  formTemplate: z.string().nullable().optional(),
-  formTemplateLabel: z.string().nullable().optional(),
-  csatScore: z.number().nullable().optional(),
-  csatMaxScore: z.number().nullable().optional(),
-  csatComment: z.string().nullable().optional(),
-  csatRatedAt: z.coerce.date().nullable().optional(),
-  csatRatedBy: z.string().nullable().optional(),
+
+export const ticketSchema = z.object({
+  id: z.string(),
+  reference: z.number(),
+  tenantId: z.string(),
+  subject: z.string(),
+  summary: z.string().optional(),
+  status: ticketStatusSchema,
+  priority: ticketPrioritySchema,
+  channel: ticketChannelSchema,
+  queue: z.string().nullable(),
+  requester: userSummarySchema,
+  assignee: userSummarySchema.nullable(),
+  slaPolicy: z
+    .object({
+      id: z.string(),
+      name: z.string(),
+      targetMinutesToFirstResponse: z.number().nullable(),
+      targetMinutesToResolution: z.number().nullable(),
+    })
+    .nullable(),
+  dueAt: z.coerce.date().nullable(),
+  firstResponseAt: z.coerce.date().nullable(),
+  resolvedAt: z.coerce.date().nullable(),
+  updatedAt: z.coerce.date(),
+  createdAt: z.coerce.date(),
+  tags: z.array(z.string()).default([]),
+  lastTimelineEntry: z.string().optional(),
+  metrics: z
+    .object({
+      timeWaitingMinutes: z.number().nullable(),
+      timeOpenedMinutes: z.number().nullable(),
+    })
+    .nullable(),
   category: ticketCategorySummarySchema.nullable().optional(),
   subcategory: ticketSubcategorySummarySchema.nullable().optional(),
-  checklist: z.array(ticketChecklistItemSchema).default([]),
   workSummary: z
     .object({
       totalWorkedMs: z.number(),
-      internalWorkedMs: z.number().optional().default(0),
-      externalWorkedMs: z.number().optional().default(0),
-      serverNow: z.number().optional(),
       activeSession: z
         .object({
           id: z.string(),
           agentId: z.string(),
           startedAt: z.coerce.date(),
-          workType: z.string().optional(),
         })
         .nullable(),
-      perAgentTotals: z.array(ticketAgentWorkTotalSchema).optional(),
     })
     .nullable()
     .optional(),
-})
-export type Ticket = z.infer<typeof ticketSchema>
-
+})
+export type Ticket = z.infer<typeof ticketSchema>
+
 export const ticketWithDetailsSchema = ticketSchema.extend({
   description: z.string().optional(),
   customFields: z.record(z.string(), ticketCustomFieldValueSchema).optional(),
   timeline: z.array(ticketEventSchema),
   comments: z.array(ticketCommentSchema),
 })
-export type TicketWithDetails = z.infer<typeof ticketWithDetailsSchema>
-
-export const ticketQueueSummarySchema = z.object({
-  id: z.string(),
-  name: z.string(),
-  pending: z.number(),
-  inProgress: z.number(),
-  paused: z.number(),
-  breached: z.number(),
-})
-export type TicketQueueSummary = z.infer<typeof ticketQueueSummarySchema>
-
-export const ticketPlayContextSchema = z.object({
-  queue: ticketQueueSummarySchema,
-  nextTicket: ticketSchema.nullable(),
-})
-export type TicketPlayContext = z.infer<typeof ticketPlayContextSchema>
+export type TicketWithDetails = z.infer<typeof ticketWithDetailsSchema>
+
+export const ticketQueueSummarySchema = z.object({
+  id: z.string(),
+  name: z.string(),
+  pending: z.number(),
+  waiting: z.number(),
+  breached: z.number(),
+})
+export type TicketQueueSummary = z.infer<typeof ticketQueueSummarySchema>
+
+export const ticketPlayContextSchema = z.object({
+  queue: ticketQueueSummarySchema,
+  nextTicket: ticketSchema.nullable(),
+})
+export type TicketPlayContext = z.infer<typeof ticketPlayContextSchema>
diff --git a/web/src/lib/utils.ts b/web/src/lib/utils.ts
new file mode 100644
index 0000000..2f00a25
--- /dev/null
+++ b/web/src/lib/utils.ts
@@ -0,0 +1,6 @@
+import { clsx, type ClassValue } from "clsx"
+import { twMerge } from "tailwind-merge"
+
+export function cn(...inputs: ClassValue[]) {
+  return twMerge(clsx(inputs))
+}
diff --git a/src/server/__tests__/invite-utils.test.ts b/web/src/server/__tests__/invite-utils.test.ts
similarity index 100%
rename from src/server/__tests__/invite-utils.test.ts
rename to web/src/server/__tests__/invite-utils.test.ts
diff --git a/src/server/invite-utils.ts b/web/src/server/invite-utils.ts
similarity index 97%
rename from src/server/invite-utils.ts
rename to web/src/server/invite-utils.ts
index 423316b..b14a9a0 100644
--- a/src/server/invite-utils.ts
+++ b/web/src/server/invite-utils.ts
@@ -1,4 +1,4 @@
-import type { AuthInvite, AuthInviteEvent } from "@/generated/prisma/client"
+import type { AuthInvite, AuthInviteEvent } from "@prisma/client"
 
 import { ROLE_OPTIONS, type RoleOption, normalizeRole } from "@/lib/authz"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
diff --git a/web/tsconfig.json b/web/tsconfig.json
new file mode 100644
index 0000000..a9c442a
--- /dev/null
+++ b/web/tsconfig.json
@@ -0,0 +1,28 @@
+{
+  "compilerOptions": {
+    "target": "ES2017",
+    "lib": ["dom", "dom.iterable", "esnext"],
+    "allowJs": true,
+    "skipLibCheck": true,
+    "strict": true,
+    "noEmit": true,
+    "esModuleInterop": true,
+    "module": "esnext",
+    "moduleResolution": "bundler",
+    "resolveJsonModule": true,
+    "isolatedModules": true,
+    "jsx": "preserve",
+    "incremental": true,
+    "plugins": [
+      {
+        "name": "next"
+      }
+    ],
+    "paths": {
+      "@/*": ["./src/*"],
+      "@/convex/*": ["./convex/*"]
+    }
+  },
+  "include": ["next-env.d.ts", "**/*.ts", "**/*.tsx", ".next/types/**/*.ts"],
+  "exclude": ["node_modules"]
+}
diff --git a/web/vitest.config.ts b/web/vitest.config.ts
new file mode 100644
index 0000000..8fdccb2
--- /dev/null
+++ b/web/vitest.config.ts
@@ -0,0 +1,18 @@
+import { defineConfig } from "vitest/config"
+import path from "path"
+
+export default defineConfig({
+  resolve: {
+    alias: {
+      "@": path.resolve(__dirname, "./src"),
+      "@/convex": path.resolve(__dirname, "./convex"),
+    },
+  },
+  test: {
+    environment: "node",
+    globals: true,
+    include: ["src/**/*.test.ts"],
+    setupFiles: ["./vitest.setup.ts"],
+  },
+})
+
diff --git a/web/vitest.setup.ts b/web/vitest.setup.ts
new file mode 100644
index 0000000..ddae267
--- /dev/null
+++ b/web/vitest.setup.ts
@@ -0,0 +1,3 @@
+process.env.BETTER_AUTH_SECRET = process.env.BETTER_AUTH_SECRET ?? "test-secret"
+process.env.NEXT_PUBLIC_APP_URL = process.env.NEXT_PUBLIC_APP_URL ?? "http://localhost:3000"
+process.env.BETTER_AUTH_URL = process.env.BETTER_AUTH_URL ?? process.env.NEXT_PUBLIC_APP_URL