import { defineSchema, defineTable } from "convex/server";
import { v } from "convex/values";

export default defineSchema({
  users: defineTable({
    tenantId: v.string(),
    name: v.string(),
    email: v.string(),
    role: v.optional(v.string()),
    avatarUrl: v.optional(v.string()),
    teams: v.optional(v.array(v.string())),
  })
    .index("by_tenant_email", ["tenantId", "email"]) 
    .index("by_tenant_role", ["tenantId", "role"]),

  queues: defineTable({
    tenantId: v.string(),
    name: v.string(),
    slug: v.string(),
    teamId: v.optional(v.id("teams")),
  })
    .index("by_tenant_slug", ["tenantId", "slug"])
    .index("by_tenant", ["tenantId"]),

  teams: defineTable({
    tenantId: v.string(),
    name: v.string(),
    description: v.optional(v.string()),
  }).index("by_tenant_name", ["tenantId", "name"]),

  slaPolicies: defineTable({
    tenantId: v.string(),
    name: v.string(),
    description: v.optional(v.string()),
    timeToFirstResponse: v.optional(v.number()), // minutes
    timeToResolution: v.optional(v.number()), // minutes
  }).index("by_tenant_name", ["tenantId", "name"]),

  tickets: defineTable({
    tenantId: v.string(),
    reference: v.number(),
    subject: v.string(),
    summary: v.optional(v.string()),
    status: v.string(),
    priority: v.string(),
    channel: v.string(),
    queueId: v.optional(v.id("queues")),
    requesterId: v.id("users"),
    assigneeId: v.optional(v.id("users")),
    slaPolicyId: v.optional(v.id("slaPolicies")),
    dueAt: v.optional(v.number()), // ms since epoch
    firstResponseAt: v.optional(v.number()),
    resolvedAt: v.optional(v.number()),
    closedAt: v.optional(v.number()),
    updatedAt: v.number(),
    createdAt: v.number(),
    tags: v.optional(v.array(v.string())),
  })
    .index("by_tenant_status", ["tenantId", "status"]) 
    .index("by_tenant_queue", ["tenantId", "queueId"]) 
    .index("by_tenant_assignee", ["tenantId", "assigneeId"]) 
    .index("by_tenant_reference", ["tenantId", "reference"]),

  ticketComments: defineTable({
    ticketId: v.id("tickets"),
    authorId: v.id("users"),
    visibility: v.string(), // PUBLIC | INTERNAL
    body: v.string(),
    attachments: v.optional(
      v.array(
        v.object({
          storageId: v.id("_storage"),
          name: v.string(),
          size: v.optional(v.number()),
          type: v.optional(v.string()),
        })
      )
    ),
    createdAt: v.number(),
    updatedAt: v.number(),
  }).index("by_ticket", ["ticketId"]),

  ticketEvents: defineTable({
    ticketId: v.id("tickets"),
    type: v.string(),
    payload: v.optional(v.any()),
    createdAt: v.number(),
  }).index("by_ticket", ["ticketId"]),
});