import { defineSchema, defineTable } from "convex/server";
import { v } from "convex/values";

const gridLayoutItem = v.object({
  i: v.string(),
  x: v.number(),
  y: v.number(),
  w: v.number(),
  h: v.number(),
  minW: v.optional(v.number()),
  minH: v.optional(v.number()),
  static: v.optional(v.boolean()),
});

const widgetLayout = v.object({
  x: v.number(),
  y: v.number(),
  w: v.number(),
  h: v.number(),
  minW: v.optional(v.number()),
  minH: v.optional(v.number()),
  static: v.optional(v.boolean()),
});

const tvSection = v.object({
  id: v.string(),
  title: v.optional(v.string()),
  description: v.optional(v.string()),
  widgetKeys: v.array(v.string()),
  durationSeconds: v.optional(v.number()),
});

export default defineSchema({
  users: defineTable({
    tenantId: v.string(),
    name: v.string(),
    email: v.string(),
    role: v.optional(v.string()),
    jobTitle: v.optional(v.string()),
    managerId: v.optional(v.id("users")),
    avatarUrl: v.optional(v.string()),
    teams: v.optional(v.array(v.string())),
    companyId: v.optional(v.id("companies")),
  })
    .index("by_tenant_email", ["tenantId", "email"]) 
    .index("by_tenant_role", ["tenantId", "role"])
    .index("by_tenant", ["tenantId"])
    .index("by_tenant_company", ["tenantId", "companyId"])
    .index("by_tenant_manager", ["tenantId", "managerId"]),

  companies: defineTable({
    tenantId: v.string(),
    name: v.string(),
    slug: v.string(),
    provisioningCode: v.optional(v.string()),
    isAvulso: v.optional(v.boolean()),
    contractedHoursPerMonth: v.optional(v.number()),
    cnpj: v.optional(v.string()),
    domain: v.optional(v.string()),
    phone: v.optional(v.string()),
    description: v.optional(v.string()),
    address: v.optional(v.string()),
    legalName: v.optional(v.string()),
    tradeName: v.optional(v.string()),
    stateRegistration: v.optional(v.string()),
    stateRegistrationType: v.optional(v.string()),
    primaryCnae: v.optional(v.string()),
    timezone: v.optional(v.string()),
    businessHours: v.optional(v.any()),
    supportEmail: v.optional(v.string()),
    billingEmail: v.optional(v.string()),
    contactPreferences: v.optional(v.any()),
    clientDomains: v.optional(v.array(v.string())),
    communicationChannels: v.optional(v.any()),
    fiscalAddress: v.optional(v.any()),
    hasBranches: v.optional(v.boolean()),
    regulatedEnvironments: v.optional(v.array(v.string())),
    privacyPolicyAccepted: v.optional(v.boolean()),
    privacyPolicyReference: v.optional(v.string()),
    privacyPolicyMetadata: v.optional(v.any()),
    contracts: v.optional(v.any()),
    contacts: v.optional(v.any()),
    locations: v.optional(v.any()),
    sla: v.optional(v.any()),
    tags: v.optional(v.array(v.string())),
    customFields: v.optional(v.any()),
    notes: v.optional(v.string()),
    createdAt: v.number(),
    updatedAt: v.number(),
  })
    .index("by_tenant_slug", ["tenantId", "slug"])
    .index("by_tenant", ["tenantId"])
    .index("by_provisioning_code", ["provisioningCode"]),

  alerts: defineTable({
    tenantId: v.string(),
    companyId: v.optional(v.id("companies")),
    companyName: v.string(),
    usagePct: v.number(),
    threshold: v.number(),
    range: v.string(),
    recipients: v.array(v.string()),
    createdAt: v.number(),
    deliveredCount: v.number(),
  })
    .index("by_tenant_created", ["tenantId", "createdAt"]) 
    .index("by_tenant", ["tenantId"]),

  dashboards: defineTable({
    tenantId: v.string(),
    name: v.string(),
    description: v.optional(v.string()),
    aspectRatio: v.optional(v.string()),
    theme: v.optional(v.string()),
    filters: v.optional(v.any()),
    layout: v.optional(v.array(gridLayoutItem)),
    sections: v.optional(v.array(tvSection)),
    tvIntervalSeconds: v.optional(v.number()),
    readySelector: v.optional(v.string()),
    createdBy: v.id("users"),
    updatedBy: v.optional(v.id("users")),
    createdAt: v.number(),
    updatedAt: v.number(),
    isArchived: v.optional(v.boolean()),
  })
    .index("by_tenant", ["tenantId"])
    .index("by_tenant_created", ["tenantId", "createdAt"]),

  dashboardWidgets: defineTable({
    tenantId: v.string(),
    dashboardId: v.id("dashboards"),
    widgetKey: v.string(),
    title: v.optional(v.string()),
    type: v.string(),
    config: v.any(),
    layout: v.optional(widgetLayout),
    order: v.number(),
    createdBy: v.id("users"),
    updatedBy: v.optional(v.id("users")),
    createdAt: v.number(),
    updatedAt: v.number(),
    isHidden: v.optional(v.boolean()),
  })
    .index("by_dashboard", ["dashboardId"])
    .index("by_dashboard_order", ["dashboardId", "order"])
    .index("by_dashboard_key", ["dashboardId", "widgetKey"])
    .index("by_tenant", ["tenantId"]),

  metricDefinitions: defineTable({
    tenantId: v.string(),
    key: v.string(),
    name: v.string(),
    description: v.optional(v.string()),
    version: v.number(),
    definition: v.optional(v.any()),
    createdBy: v.id("users"),
    updatedBy: v.optional(v.id("users")),
    createdAt: v.number(),
    updatedAt: v.number(),
    tags: v.optional(v.array(v.string())),
  })
    .index("by_tenant_key", ["tenantId", "key"])
    .index("by_tenant", ["tenantId"]),

  dashboardShares: defineTable({
    tenantId: v.string(),
    dashboardId: v.id("dashboards"),
    audience: v.string(),
    token: v.optional(v.string()),
    expiresAt: v.optional(v.number()),
    canEdit: v.boolean(),
    createdBy: v.id("users"),
    createdAt: v.number(),
    lastAccessAt: v.optional(v.number()),
  })
    .index("by_dashboard", ["dashboardId"])
    .index("by_token", ["token"])
    .index("by_tenant", ["tenantId"]),

  queues: defineTable({
    tenantId: v.string(),
    name: v.string(),
    slug: v.string(),
    teamId: v.optional(v.id("teams")),
  })
    .index("by_tenant_slug", ["tenantId", "slug"])
    .index("by_tenant", ["tenantId"]),

  teams: defineTable({
    tenantId: v.string(),
    name: v.string(),
    description: v.optional(v.string()),
  }).index("by_tenant_name", ["tenantId", "name"]),

  slaPolicies: defineTable({
    tenantId: v.string(),
    name: v.string(),
    description: v.optional(v.string()),
    timeToFirstResponse: v.optional(v.number()), // minutes
    timeToResolution: v.optional(v.number()), // minutes
  }).index("by_tenant_name", ["tenantId", "name"]),

  tickets: defineTable({
    tenantId: v.string(),
    reference: v.number(),
    subject: v.string(),
    summary: v.optional(v.string()),
    description: v.optional(v.string()),
    status: v.string(),
    priority: v.string(),
    channel: v.string(),
    queueId: v.optional(v.id("queues")),
    categoryId: v.optional(v.id("ticketCategories")),
    subcategoryId: v.optional(v.id("ticketSubcategories")),
    requesterId: v.id("users"),
    requesterSnapshot: v.optional(
      v.object({
        name: v.string(),
        email: v.optional(v.string()),
        avatarUrl: v.optional(v.string()),
        teams: v.optional(v.array(v.string())),
      })
    ),
    assigneeId: v.optional(v.id("users")),
    assigneeSnapshot: v.optional(
      v.object({
        name: v.string(),
        email: v.optional(v.string()),
        avatarUrl: v.optional(v.string()),
        teams: v.optional(v.array(v.string())),
      })
    ),
    companyId: v.optional(v.id("companies")),
    companySnapshot: v.optional(
      v.object({
        name: v.string(),
        slug: v.optional(v.string()),
        isAvulso: v.optional(v.boolean()),
      })
    ),
    machineId: v.optional(v.id("machines")),
    machineSnapshot: v.optional(
      v.object({
        hostname: v.optional(v.string()),
        persona: v.optional(v.string()),
        assignedUserName: v.optional(v.string()),
        assignedUserEmail: v.optional(v.string()),
        status: v.optional(v.string()),
      })
    ),
    working: v.optional(v.boolean()),
    slaPolicyId: v.optional(v.id("slaPolicies")),
    slaSnapshot: v.optional(
      v.object({
        categoryId: v.optional(v.id("ticketCategories")),
        categoryName: v.optional(v.string()),
        priority: v.optional(v.string()),
        responseTargetMinutes: v.optional(v.number()),
        responseMode: v.optional(v.string()),
        solutionTargetMinutes: v.optional(v.number()),
        solutionMode: v.optional(v.string()),
        alertThreshold: v.optional(v.number()),
        pauseStatuses: v.optional(v.array(v.string())),
      })
    ),
    slaResponseDueAt: v.optional(v.number()),
    slaSolutionDueAt: v.optional(v.number()),
    slaResponseStatus: v.optional(v.string()),
    slaSolutionStatus: v.optional(v.string()),
    slaPausedAt: v.optional(v.number()),
    slaPausedBy: v.optional(v.string()),
    slaPausedMs: v.optional(v.number()),
    dueAt: v.optional(v.number()), // ms since epoch
    firstResponseAt: v.optional(v.number()),
    resolvedAt: v.optional(v.number()),
    closedAt: v.optional(v.number()),
    updatedAt: v.number(),
    createdAt: v.number(),
    tags: v.optional(v.array(v.string())),
    customFields: v.optional(
      v.array(
        v.object({
          fieldId: v.id("ticketFields"),
          fieldKey: v.string(),
          label: v.string(),
          type: v.string(),
          value: v.any(),
          displayValue: v.optional(v.string()),
        })
      )
    ),
    csatScore: v.optional(v.number()),
    csatMaxScore: v.optional(v.number()),
    csatComment: v.optional(v.string()),
    csatRatedAt: v.optional(v.number()),
    csatRatedBy: v.optional(v.id("users")),
    csatAssigneeId: v.optional(v.id("users")),
    csatAssigneeSnapshot: v.optional(
      v.object({
        name: v.string(),
        email: v.optional(v.string()),
        avatarUrl: v.optional(v.string()),
        teams: v.optional(v.array(v.string())),
      })
    ),
    formTemplate: v.optional(v.string()),
    formTemplateLabel: v.optional(v.string()),
    relatedTicketIds: v.optional(v.array(v.id("tickets"))),
    resolvedWithTicketId: v.optional(v.id("tickets")),
    reopenDeadline: v.optional(v.number()),
    reopenedAt: v.optional(v.number()),
    chatEnabled: v.optional(v.boolean()),
    totalWorkedMs: v.optional(v.number()),
    internalWorkedMs: v.optional(v.number()),
    externalWorkedMs: v.optional(v.number()),
    activeSessionId: v.optional(v.id("ticketWorkSessions")),
  })
    .index("by_tenant_status", ["tenantId", "status"]) 
    .index("by_tenant_queue", ["tenantId", "queueId"]) 
    .index("by_tenant_assignee", ["tenantId", "assigneeId"]) 
    .index("by_tenant_reference", ["tenantId", "reference"])
    .index("by_tenant_requester", ["tenantId", "requesterId"]) 
    .index("by_tenant_company", ["tenantId", "companyId"])
    .index("by_tenant_machine", ["tenantId", "machineId"])
    .index("by_tenant", ["tenantId"])
    .index("by_tenant_created", ["tenantId", "createdAt"])
    .index("by_tenant_resolved", ["tenantId", "resolvedAt"])
    .index("by_tenant_company_created", ["tenantId", "companyId", "createdAt"])
    .index("by_tenant_company_resolved", ["tenantId", "companyId", "resolvedAt"]),

  ticketComments: defineTable({
    ticketId: v.id("tickets"),
    authorId: v.id("users"),
    visibility: v.string(), // PUBLIC | INTERNAL
    body: v.string(),
    authorSnapshot: v.optional(
      v.object({
        name: v.string(),
        email: v.optional(v.string()),
        avatarUrl: v.optional(v.string()),
        teams: v.optional(v.array(v.string())),
      })
    ),
    attachments: v.optional(
      v.array(
        v.object({
          storageId: v.id("_storage"),
          name: v.string(),
          size: v.optional(v.number()),
          type: v.optional(v.string()),
        })
      )
    ),
    createdAt: v.number(),
    updatedAt: v.number(),
  })
    .index("by_ticket", ["ticketId"])
    .index("by_author", ["authorId"]),

  ticketEvents: defineTable({
    ticketId: v.id("tickets"),
    type: v.string(),
    payload: v.optional(v.any()),
    createdAt: v.number(),
  }).index("by_ticket", ["ticketId"]),

  ticketChatMessages: defineTable({
    ticketId: v.id("tickets"),
    authorId: v.id("users"),
    authorSnapshot: v.optional(
      v.object({
        name: v.string(),
        email: v.optional(v.string()),
        avatarUrl: v.optional(v.string()),
        teams: v.optional(v.array(v.string())),
      })
    ),
    body: v.string(),
    attachments: v.optional(
      v.array(
        v.object({
          storageId: v.id("_storage"),
          name: v.string(),
          size: v.optional(v.number()),
          type: v.optional(v.string()),
        })
      )
    ),
    notifiedAt: v.optional(v.number()),
    createdAt: v.number(),
    updatedAt: v.number(),
    tenantId: v.string(),
    companyId: v.optional(v.id("companies")),
    readBy: v.optional(
      v.array(
        v.object({
          userId: v.id("users"),
          readAt: v.number(),
        })
      )
    ),
  })
    .index("by_ticket_created", ["ticketId", "createdAt"])
    .index("by_tenant_created", ["tenantId", "createdAt"]),

  commentTemplates: defineTable({
    tenantId: v.string(),
    kind: v.optional(v.string()),
    title: v.string(),
    body: v.string(),
    createdBy: v.id("users"),
    updatedBy: v.optional(v.id("users")),
    createdAt: v.number(),
    updatedAt: v.number(),
  })
    .index("by_tenant", ["tenantId"])
    .index("by_tenant_title", ["tenantId", "title"])
    .index("by_tenant_kind", ["tenantId", "kind"]),

  ticketWorkSessions: defineTable({
    ticketId: v.id("tickets"),
    agentId: v.id("users"),
    workType: v.optional(v.string()), // INTERNAL | EXTERNAL
    startedAt: v.number(),
    stoppedAt: v.optional(v.number()),
    durationMs: v.optional(v.number()),
    pauseReason: v.optional(v.string()),
    pauseNote: v.optional(v.string()),
  })
    .index("by_ticket", ["ticketId"])
    .index("by_ticket_agent", ["ticketId", "agentId"])
    .index("by_agent", ["agentId"]),

  ticketCategories: defineTable({
    tenantId: v.string(),
    name: v.string(),
    slug: v.string(),
    description: v.optional(v.string()),
    order: v.number(),
    createdAt: v.number(),
    updatedAt: v.number(),
  })
    .index("by_tenant_slug", ["tenantId", "slug"])
    .index("by_tenant_order", ["tenantId", "order"])
    .index("by_tenant", ["tenantId"]),

  ticketSubcategories: defineTable({
    tenantId: v.string(),
    categoryId: v.id("ticketCategories"),
    name: v.string(),
    slug: v.string(),
    order: v.number(),
    createdAt: v.number(),
    updatedAt: v.number(),
  })
    .index("by_category_order", ["categoryId", "order"])
    .index("by_category_slug", ["categoryId", "slug"])
    .index("by_tenant_slug", ["tenantId", "slug"]),

  categorySlaSettings: defineTable({
    tenantId: v.string(),
    categoryId: v.id("ticketCategories"),
    priority: v.string(),
    responseTargetMinutes: v.optional(v.number()),
    responseMode: v.optional(v.string()),
    solutionTargetMinutes: v.optional(v.number()),
    solutionMode: v.optional(v.string()),
    alertThreshold: v.optional(v.number()),
    pauseStatuses: v.optional(v.array(v.string())),
    calendarType: v.optional(v.string()),
    createdAt: v.number(),
    updatedAt: v.number(),
    actorId: v.optional(v.id("users")),
  })
    .index("by_tenant_category_priority", ["tenantId", "categoryId", "priority"])
    .index("by_tenant_category", ["tenantId", "categoryId"]),

  ticketFields: defineTable({
    tenantId: v.string(),
    key: v.string(),
    label: v.string(),
    type: v.string(),
    description: v.optional(v.string()),
    required: v.boolean(),
    order: v.number(),
    options: v.optional(
      v.array(
        v.object({
          value: v.string(),
          label: v.string(),
        })
      )
    ),
    scope: v.optional(v.string()),
    createdAt: v.number(),
    updatedAt: v.number(),
  })
    .index("by_tenant_key", ["tenantId", "key"])
    .index("by_tenant_order", ["tenantId", "order"])
    .index("by_tenant_scope", ["tenantId", "scope"])
    .index("by_tenant", ["tenantId"]),

  ticketFormSettings: defineTable({
    tenantId: v.string(),
    template: v.string(),
    scope: v.string(), // tenant | company | user
    companyId: v.optional(v.id("companies")),
    userId: v.optional(v.id("users")),
    enabled: v.boolean(),
    createdAt: v.number(),
    updatedAt: v.number(),
    actorId: v.optional(v.id("users")),
  })
    .index("by_tenant_template_scope", ["tenantId", "template", "scope"])
    .index("by_tenant_template_company", ["tenantId", "template", "companyId"])
    .index("by_tenant_template_user", ["tenantId", "template", "userId"])
    .index("by_tenant", ["tenantId"]),

  ticketFormTemplates: defineTable({
    tenantId: v.string(),
    key: v.string(),
    label: v.string(),
    description: v.optional(v.string()),
    defaultEnabled: v.optional(v.boolean()),
    baseTemplateKey: v.optional(v.string()),
    isSystem: v.optional(v.boolean()),
    isArchived: v.optional(v.boolean()),
    order: v.number(),
    createdAt: v.number(),
    updatedAt: v.number(),
    createdBy: v.optional(v.id("users")),
    updatedBy: v.optional(v.id("users")),
  })
    .index("by_tenant", ["tenantId"])
    .index("by_tenant_key", ["tenantId", "key"])
    .index("by_tenant_active", ["tenantId", "isArchived"]),

  userInvites: defineTable({
    tenantId: v.string(),
    inviteId: v.string(),
    email: v.string(),
    name: v.optional(v.string()),
    role: v.string(),
    status: v.string(),
    token: v.string(),
    expiresAt: v.number(),
    createdAt: v.number(),
    createdById: v.optional(v.string()),
    acceptedAt: v.optional(v.number()),
    acceptedById: v.optional(v.string()),
    revokedAt: v.optional(v.number()),
    revokedById: v.optional(v.string()),
    revokedReason: v.optional(v.string()),
  })
    .index("by_tenant", ["tenantId"])
    .index("by_token", ["tenantId", "token"])
    .index("by_invite", ["tenantId", "inviteId"]),

  machines: defineTable({
    tenantId: v.string(),
    companyId: v.optional(v.id("companies")),
    companySlug: v.optional(v.string()),
    authUserId: v.optional(v.string()),
    authEmail: v.optional(v.string()),
    persona: v.optional(v.string()),
    assignedUserId: v.optional(v.id("users")),
    assignedUserEmail: v.optional(v.string()),
    assignedUserName: v.optional(v.string()),
    assignedUserRole: v.optional(v.string()),
    linkedUserIds: v.optional(v.array(v.id("users"))),
    hostname: v.string(),
    osName: v.string(),
    osVersion: v.optional(v.string()),
    architecture: v.optional(v.string()),
    macAddresses: v.array(v.string()),
    serialNumbers: v.array(v.string()),
    fingerprint: v.string(),
    metadata: v.optional(v.any()),
    displayName: v.optional(v.string()),
    deviceType: v.optional(v.string()),
    devicePlatform: v.optional(v.string()),
    deviceProfile: v.optional(v.any()),
    managementMode: v.optional(v.string()),
    customFields: v.optional(
      v.array(
        v.object({
          fieldId: v.id("deviceFields"),
          fieldKey: v.string(),
          label: v.string(),
          type: v.string(),
          value: v.any(),
          displayValue: v.optional(v.string()),
        })
      )
    ),
    lastHeartbeatAt: v.optional(v.number()),
    status: v.optional(v.string()),
    isActive: v.optional(v.boolean()),
    createdAt: v.number(),
    updatedAt: v.number(),
    registeredBy: v.optional(v.string()),
    remoteAccess: v.optional(v.any()),
  })
    .index("by_tenant", ["tenantId"])
    .index("by_tenant_company", ["tenantId", "companyId"])
    .index("by_tenant_fingerprint", ["tenantId", "fingerprint"])
    .index("by_tenant_assigned_email", ["tenantId", "assignedUserEmail"])
    .index("by_auth_email", ["authEmail"]),

  machineAlerts: defineTable({
    tenantId: v.string(),
    machineId: v.id("machines"),
    companyId: v.optional(v.id("companies")),
    kind: v.string(),
    message: v.string(),
    severity: v.string(),
    createdAt: v.number(),
  })
    .index("by_machine_created", ["machineId", "createdAt"])
    .index("by_tenant_created", ["tenantId", "createdAt"])
    .index("by_tenant_machine", ["tenantId", "machineId"]),

  machineTokens: defineTable({
    tenantId: v.string(),
    machineId: v.id("machines"),
    tokenHash: v.string(),
    expiresAt: v.number(),
    revoked: v.boolean(),
    createdAt: v.number(),
    lastUsedAt: v.optional(v.number()),
    usageCount: v.optional(v.number()),
    type: v.optional(v.string()),
  })
    .index("by_token_hash", ["tokenHash"])
    .index("by_machine", ["machineId"])
    .index("by_tenant_machine", ["tenantId", "machineId"])
    .index("by_machine_created", ["machineId", "createdAt"])
    .index("by_machine_revoked_expires", ["machineId", "revoked", "expiresAt"]),

  deviceFields: defineTable({
    tenantId: v.string(),
    key: v.string(),
    label: v.string(),
    description: v.optional(v.string()),
    type: v.string(),
    required: v.optional(v.boolean()),
    options: v.optional(
      v.array(
        v.object({
          value: v.string(),
          label: v.string(),
        })
      )
    ),
    scope: v.optional(v.string()),
    companyId: v.optional(v.id("companies")),
    order: v.number(),
    createdAt: v.number(),
    updatedAt: v.number(),
    createdBy: v.optional(v.id("users")),
    updatedBy: v.optional(v.id("users")),
  })
    .index("by_tenant_order", ["tenantId", "order"])
    .index("by_tenant_key", ["tenantId", "key"])
    .index("by_tenant_company", ["tenantId", "companyId"])
    .index("by_tenant_scope", ["tenantId", "scope"])
    .index("by_tenant", ["tenantId"]),

  deviceExportTemplates: defineTable({
    tenantId: v.string(),
    name: v.string(),
    slug: v.string(),
    description: v.optional(v.string()),
    columns: v.array(
      v.object({
        key: v.string(),
        label: v.optional(v.string()),
      })
    ),
    filters: v.optional(v.any()),
    companyId: v.optional(v.id("companies")),
    isDefault: v.optional(v.boolean()),
    isActive: v.optional(v.boolean()),
    createdBy: v.optional(v.id("users")),
    updatedBy: v.optional(v.id("users")),
    createdAt: v.number(),
    updatedAt: v.number(),
  })
    .index("by_tenant_slug", ["tenantId", "slug"])
    .index("by_tenant_company", ["tenantId", "companyId"])
    .index("by_tenant_default", ["tenantId", "isDefault"])
    .index("by_tenant", ["tenantId"]),
});