sistema-de-chamados/web/convex/seed.ts

import { mutation } from "./_generated/server";

export const seedDemo = mutation({
  args: {},
  handler: async (ctx) => {
    const tenantId = "tenant-atlas";
    // Ensure queues
    const existingQueues = await ctx.db
      .query("queues")
      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
      .collect();
    let queues = existingQueues.length
      ? existingQueues
      : await Promise.all(
          [
            { name: "Chamados", slug: "chamados" },
            { name: "Laboratório", slug: "laboratorio" },
          ].map((q) => ctx.db.insert("queues", { tenantId, name: q.name, slug: q.slug, teamId: undefined }))
        ).then((ids) => Promise.all(ids.map((id) => ctx.db.get(id))))
            ;

    queues = await Promise.all(
      queues.map(async (queue) => {
        if (!queue) return queue;
        if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {
          await ctx.db.patch(queue._id, { name: "Chamados", slug: "chamados" });
          return (await ctx.db.get(queue._id)) ?? queue;
        }
        if (queue.name === "Suporte N2" || queue.slug === "suporte-n2") {
          await ctx.db.patch(queue._id, { name: "Laboratório", slug: "laboratorio" });
          return (await ctx.db.get(queue._id)) ?? queue;
        }
        return queue;
      })
    );

    // Ensure users
    async function ensureUser(name: string, email: string, role = "AGENT") {
      const found = await ctx.db
        .query("users")
        .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
        .first();
      if (found) return found._id;
      return await ctx.db.insert("users", { tenantId, name, email, role, avatarUrl: `https://avatar.vercel.sh/${name.split(" ")[0]}` });
    }
    const reverId = await ensureUser("Rever", "renan.pac@paulicon.com.br");
    const agenteDemoId = await ensureUser("Agente Demo", "agente.demo@sistema.dev");
    const eduardaId = await ensureUser("Eduarda Rocha", "eduarda.rocha@example.com", "CUSTOMER");
    const clienteDemoId = await ensureUser("Cliente Demo", "cliente.demo@sistema.dev", "CUSTOMER");

    // Seed a couple of tickets
    const now = Date.now();
    const newestRef = await ctx.db
      .query("tickets")
      .withIndex("by_tenant_reference", (q) => q.eq("tenantId", tenantId))
      .order("desc")
      .take(1);
    let ref = newestRef[0]?.reference ?? 41000;
    const queue1 = queues[0]!._id;
    const queue2 = queues[1]!._id;

    const t1 = await ctx.db.insert("tickets", {
      tenantId,
      reference: ++ref,
      subject: "Erro 500 ao acessar portal do cliente",
      summary: "Clientes relatam erro intermitente no portal web",
      status: "OPEN",
      priority: "URGENT",
      channel: "EMAIL",
      queueId: queue1,
      requesterId: eduardaId,
      assigneeId: reverId,
      createdAt: now - 1000 * 60 * 60 * 5,
      updatedAt: now - 1000 * 60 * 10,
      tags: ["portal", "cliente"],
    });
    await ctx.db.insert("ticketEvents", { ticketId: t1, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 5, payload: {} });

    const t2 = await ctx.db.insert("tickets", {
      tenantId,
      reference: ++ref,
      subject: "Integração ERP parada",
      summary: "Webhook do ERP retornando timeout",
      status: "PENDING",
      priority: "HIGH",
      channel: "WHATSAPP",
      queueId: queue2,
      requesterId: clienteDemoId,
      assigneeId: agenteDemoId,
      createdAt: now - 1000 * 60 * 60 * 8,
      updatedAt: now - 1000 * 60 * 30,
      tags: ["Integração", "erp"],
    });
    await ctx.db.insert("ticketEvents", { ticketId: t2, type: "CREATED", createdAt: now - 1000 * 60 * 60 * 8, payload: {} });
  },
});