33f0cc2e13
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## SLA por Empresa - Adiciona tabela companySlaSettings no schema - Cria convex/companySlas.ts com queries e mutations - Modifica resolveTicketSlaSnapshot para verificar SLA da empresa primeiro - Fallback: empresa > categoria > padrao ## Modal de Exclusao de Automacoes - Substitui confirm() nativo por Dialog gracioso - Segue padrao do delete-ticket-dialog 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
977 lines
32 KiB
TypeScript
977 lines
32 KiB
TypeScript
import { defineSchema, defineTable } from "convex/server";
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import { v } from "convex/values";
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const gridLayoutItem = v.object({
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i: v.string(),
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x: v.number(),
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y: v.number(),
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w: v.number(),
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h: v.number(),
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minW: v.optional(v.number()),
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minH: v.optional(v.number()),
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static: v.optional(v.boolean()),
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});
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const widgetLayout = v.object({
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x: v.number(),
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y: v.number(),
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w: v.number(),
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h: v.number(),
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minW: v.optional(v.number()),
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minH: v.optional(v.number()),
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static: v.optional(v.boolean()),
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});
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const tvSection = v.object({
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id: v.string(),
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title: v.optional(v.string()),
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description: v.optional(v.string()),
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widgetKeys: v.array(v.string()),
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durationSeconds: v.optional(v.number()),
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});
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export default defineSchema({
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users: defineTable({
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tenantId: v.string(),
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name: v.string(),
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email: v.string(),
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role: v.optional(v.string()),
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jobTitle: v.optional(v.string()),
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managerId: v.optional(v.id("users")),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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companyId: v.optional(v.id("companies")),
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})
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.index("by_tenant_email", ["tenantId", "email"])
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.index("by_tenant_role", ["tenantId", "role"])
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_company", ["tenantId", "companyId"])
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.index("by_tenant_manager", ["tenantId", "managerId"]),
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companies: defineTable({
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tenantId: v.string(),
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name: v.string(),
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slug: v.string(),
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provisioningCode: v.optional(v.string()),
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isAvulso: v.optional(v.boolean()),
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contractedHoursPerMonth: v.optional(v.number()),
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cnpj: v.optional(v.string()),
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domain: v.optional(v.string()),
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phone: v.optional(v.string()),
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description: v.optional(v.string()),
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address: v.optional(v.string()),
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legalName: v.optional(v.string()),
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tradeName: v.optional(v.string()),
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stateRegistration: v.optional(v.string()),
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stateRegistrationType: v.optional(v.string()),
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primaryCnae: v.optional(v.string()),
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timezone: v.optional(v.string()),
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businessHours: v.optional(v.any()),
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supportEmail: v.optional(v.string()),
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billingEmail: v.optional(v.string()),
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contactPreferences: v.optional(v.any()),
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clientDomains: v.optional(v.array(v.string())),
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communicationChannels: v.optional(v.any()),
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fiscalAddress: v.optional(v.any()),
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hasBranches: v.optional(v.boolean()),
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regulatedEnvironments: v.optional(v.array(v.string())),
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privacyPolicyAccepted: v.optional(v.boolean()),
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privacyPolicyReference: v.optional(v.string()),
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privacyPolicyMetadata: v.optional(v.any()),
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contracts: v.optional(v.any()),
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contacts: v.optional(v.any()),
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locations: v.optional(v.any()),
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sla: v.optional(v.any()),
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reopenWindowDays: v.optional(v.number()),
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tags: v.optional(v.array(v.string())),
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customFields: v.optional(v.any()),
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notes: v.optional(v.string()),
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createdAt: v.number(),
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updatedAt: v.number(),
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})
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.index("by_tenant_slug", ["tenantId", "slug"])
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.index("by_tenant", ["tenantId"])
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.index("by_provisioning_code", ["provisioningCode"]),
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alerts: defineTable({
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tenantId: v.string(),
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companyId: v.optional(v.id("companies")),
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companyName: v.string(),
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usagePct: v.number(),
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threshold: v.number(),
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range: v.string(),
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recipients: v.array(v.string()),
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createdAt: v.number(),
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deliveredCount: v.number(),
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})
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.index("by_tenant_created", ["tenantId", "createdAt"])
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.index("by_tenant", ["tenantId"]),
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dashboards: defineTable({
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tenantId: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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aspectRatio: v.optional(v.string()),
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theme: v.optional(v.string()),
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filters: v.optional(v.any()),
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layout: v.optional(v.array(gridLayoutItem)),
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sections: v.optional(v.array(tvSection)),
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tvIntervalSeconds: v.optional(v.number()),
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readySelector: v.optional(v.string()),
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createdBy: v.id("users"),
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updatedBy: v.optional(v.id("users")),
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createdAt: v.number(),
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updatedAt: v.number(),
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isArchived: v.optional(v.boolean()),
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})
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_created", ["tenantId", "createdAt"]),
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dashboardWidgets: defineTable({
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tenantId: v.string(),
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dashboardId: v.id("dashboards"),
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widgetKey: v.string(),
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title: v.optional(v.string()),
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type: v.string(),
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config: v.any(),
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layout: v.optional(widgetLayout),
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order: v.number(),
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createdBy: v.id("users"),
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updatedBy: v.optional(v.id("users")),
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createdAt: v.number(),
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updatedAt: v.number(),
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isHidden: v.optional(v.boolean()),
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})
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.index("by_dashboard", ["dashboardId"])
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.index("by_dashboard_order", ["dashboardId", "order"])
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.index("by_dashboard_key", ["dashboardId", "widgetKey"])
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.index("by_tenant", ["tenantId"]),
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metricDefinitions: defineTable({
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tenantId: v.string(),
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key: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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version: v.number(),
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definition: v.optional(v.any()),
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createdBy: v.id("users"),
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updatedBy: v.optional(v.id("users")),
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createdAt: v.number(),
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updatedAt: v.number(),
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tags: v.optional(v.array(v.string())),
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})
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.index("by_tenant_key", ["tenantId", "key"])
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.index("by_tenant", ["tenantId"]),
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dashboardShares: defineTable({
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tenantId: v.string(),
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dashboardId: v.id("dashboards"),
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audience: v.string(),
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token: v.optional(v.string()),
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expiresAt: v.optional(v.number()),
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canEdit: v.boolean(),
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createdBy: v.id("users"),
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createdAt: v.number(),
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lastAccessAt: v.optional(v.number()),
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})
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.index("by_dashboard", ["dashboardId"])
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.index("by_token", ["token"])
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.index("by_tenant", ["tenantId"]),
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queues: defineTable({
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tenantId: v.string(),
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name: v.string(),
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slug: v.string(),
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teamId: v.optional(v.id("teams")),
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})
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.index("by_tenant_slug", ["tenantId", "slug"])
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.index("by_tenant_team", ["tenantId", "teamId"])
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.index("by_tenant_name", ["tenantId", "name"])
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.index("by_tenant", ["tenantId"]),
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teams: defineTable({
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tenantId: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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}).index("by_tenant_name", ["tenantId", "name"]),
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slaPolicies: defineTable({
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tenantId: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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timeToFirstResponse: v.optional(v.number()), // minutes
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timeToResolution: v.optional(v.number()), // minutes
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}).index("by_tenant_name", ["tenantId", "name"]),
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tickets: defineTable({
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tenantId: v.string(),
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reference: v.number(),
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subject: v.string(),
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summary: v.optional(v.string()),
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description: v.optional(v.string()),
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status: v.string(),
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priority: v.string(),
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channel: v.string(),
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queueId: v.optional(v.id("queues")),
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categoryId: v.optional(v.id("ticketCategories")),
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subcategoryId: v.optional(v.id("ticketSubcategories")),
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requesterId: v.id("users"),
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requesterSnapshot: v.optional(
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v.object({
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name: v.string(),
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email: v.optional(v.string()),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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})
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),
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assigneeId: v.optional(v.id("users")),
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assigneeSnapshot: v.optional(
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v.object({
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name: v.string(),
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email: v.optional(v.string()),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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})
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),
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companyId: v.optional(v.id("companies")),
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companySnapshot: v.optional(
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v.object({
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name: v.string(),
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slug: v.optional(v.string()),
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isAvulso: v.optional(v.boolean()),
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})
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),
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machineId: v.optional(v.id("machines")),
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machineSnapshot: v.optional(
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v.object({
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hostname: v.optional(v.string()),
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persona: v.optional(v.string()),
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assignedUserName: v.optional(v.string()),
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assignedUserEmail: v.optional(v.string()),
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status: v.optional(v.string()),
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})
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),
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working: v.optional(v.boolean()),
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slaPolicyId: v.optional(v.id("slaPolicies")),
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slaSnapshot: v.optional(
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v.object({
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categoryId: v.optional(v.id("ticketCategories")),
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categoryName: v.optional(v.string()),
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priority: v.optional(v.string()),
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responseTargetMinutes: v.optional(v.number()),
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responseMode: v.optional(v.string()),
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solutionTargetMinutes: v.optional(v.number()),
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solutionMode: v.optional(v.string()),
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alertThreshold: v.optional(v.number()),
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pauseStatuses: v.optional(v.array(v.string())),
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})
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),
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slaResponseDueAt: v.optional(v.number()),
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slaSolutionDueAt: v.optional(v.number()),
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slaResponseStatus: v.optional(v.string()),
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slaSolutionStatus: v.optional(v.string()),
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slaPausedAt: v.optional(v.number()),
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slaPausedBy: v.optional(v.string()),
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slaPausedMs: v.optional(v.number()),
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dueAt: v.optional(v.number()), // ms since epoch
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visitStatus: v.optional(v.string()),
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visitPerformedAt: v.optional(v.number()),
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firstResponseAt: v.optional(v.number()),
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resolvedAt: v.optional(v.number()),
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closedAt: v.optional(v.number()),
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updatedAt: v.number(),
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createdAt: v.number(),
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tags: v.optional(v.array(v.string())),
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customFields: v.optional(
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v.array(
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v.object({
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fieldId: v.id("ticketFields"),
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fieldKey: v.string(),
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label: v.string(),
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type: v.string(),
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value: v.any(),
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displayValue: v.optional(v.string()),
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})
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)
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),
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csatScore: v.optional(v.number()),
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csatMaxScore: v.optional(v.number()),
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csatComment: v.optional(v.string()),
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csatRatedAt: v.optional(v.number()),
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csatRatedBy: v.optional(v.id("users")),
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csatAssigneeId: v.optional(v.id("users")),
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csatAssigneeSnapshot: v.optional(
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v.object({
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name: v.string(),
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email: v.optional(v.string()),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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})
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),
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formTemplate: v.optional(v.string()),
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formTemplateLabel: v.optional(v.string()),
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checklist: v.optional(
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v.array(
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v.object({
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id: v.string(),
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text: v.string(),
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description: v.optional(v.string()),
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type: v.optional(v.string()), // "checkbox" | "question"
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options: v.optional(v.array(v.string())), // Para tipo "question": ["Sim", "Nao", ...]
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answer: v.optional(v.string()), // Resposta selecionada para tipo "question"
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done: v.boolean(),
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required: v.optional(v.boolean()),
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templateId: v.optional(v.id("ticketChecklistTemplates")),
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templateItemId: v.optional(v.string()),
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templateDescription: v.optional(v.string()), // Descricao do template (copiada ao aplicar)
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createdAt: v.optional(v.number()),
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createdBy: v.optional(v.id("users")),
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doneAt: v.optional(v.number()),
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doneBy: v.optional(v.id("users")),
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})
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)
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),
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relatedTicketIds: v.optional(v.array(v.id("tickets"))),
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resolvedWithTicketId: v.optional(v.id("tickets")),
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reopenDeadline: v.optional(v.number()),
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reopenedAt: v.optional(v.number()),
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chatEnabled: v.optional(v.boolean()),
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totalWorkedMs: v.optional(v.number()),
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internalWorkedMs: v.optional(v.number()),
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externalWorkedMs: v.optional(v.number()),
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activeSessionId: v.optional(v.id("ticketWorkSessions")),
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})
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.index("by_tenant_status", ["tenantId", "status"])
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.index("by_tenant_queue", ["tenantId", "queueId"])
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.index("by_tenant_assignee", ["tenantId", "assigneeId"])
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.index("by_tenant_reference", ["tenantId", "reference"])
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.index("by_tenant_requester", ["tenantId", "requesterId"])
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.index("by_tenant_company", ["tenantId", "companyId"])
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.index("by_tenant_machine", ["tenantId", "machineId"])
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.index("by_tenant_category", ["tenantId", "categoryId"])
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.index("by_tenant_subcategory", ["tenantId", "subcategoryId"])
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.index("by_tenant_sla_policy", ["tenantId", "slaPolicyId"])
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_created", ["tenantId", "createdAt"])
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.index("by_tenant_resolved", ["tenantId", "resolvedAt"])
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.index("by_tenant_company_created", ["tenantId", "companyId", "createdAt"])
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.index("by_tenant_company_resolved", ["tenantId", "companyId", "resolvedAt"]),
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ticketComments: defineTable({
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ticketId: v.id("tickets"),
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authorId: v.id("users"),
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visibility: v.string(), // PUBLIC | INTERNAL
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body: v.string(),
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authorSnapshot: v.optional(
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v.object({
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name: v.string(),
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email: v.optional(v.string()),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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})
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),
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attachments: v.optional(
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v.array(
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v.object({
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storageId: v.id("_storage"),
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name: v.string(),
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size: v.optional(v.number()),
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type: v.optional(v.string()),
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})
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)
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),
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createdAt: v.number(),
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updatedAt: v.number(),
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})
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.index("by_ticket", ["ticketId"])
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.index("by_author", ["authorId"]),
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ticketEvents: defineTable({
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ticketId: v.id("tickets"),
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type: v.string(),
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payload: v.optional(v.any()),
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createdAt: v.number(),
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}).index("by_ticket", ["ticketId"]),
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ticketAutomations: defineTable({
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tenantId: v.string(),
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name: v.string(),
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enabled: v.boolean(),
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trigger: v.string(),
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timing: v.string(), // IMMEDIATE | DELAYED
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delayMs: v.optional(v.number()),
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conditions: v.optional(v.any()),
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actions: v.any(),
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createdBy: v.id("users"),
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updatedBy: v.optional(v.id("users")),
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createdAt: v.number(),
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updatedAt: v.number(),
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runCount: v.optional(v.number()),
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lastRunAt: v.optional(v.number()),
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})
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_enabled", ["tenantId", "enabled"])
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.index("by_tenant_trigger", ["tenantId", "trigger"]),
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ticketAutomationRuns: defineTable({
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tenantId: v.string(),
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automationId: v.id("ticketAutomations"),
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ticketId: v.id("tickets"),
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eventType: v.string(),
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status: v.string(), // SUCCESS | SKIPPED | ERROR
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matched: v.boolean(),
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error: v.optional(v.string()),
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actionsApplied: v.optional(v.any()),
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createdAt: v.number(),
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})
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.index("by_tenant_created", ["tenantId", "createdAt"])
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.index("by_automation_created", ["automationId", "createdAt"])
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.index("by_ticket", ["ticketId"]),
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ticketChatMessages: defineTable({
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ticketId: v.id("tickets"),
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authorId: v.id("users"),
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authorSnapshot: v.optional(
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v.object({
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name: v.string(),
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email: v.optional(v.string()),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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})
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),
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body: v.string(),
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attachments: v.optional(
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v.array(
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v.object({
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storageId: v.id("_storage"),
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name: v.string(),
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size: v.optional(v.number()),
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type: v.optional(v.string()),
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})
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)
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),
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notifiedAt: v.optional(v.number()),
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createdAt: v.number(),
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updatedAt: v.number(),
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tenantId: v.string(),
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companyId: v.optional(v.id("companies")),
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readBy: v.optional(
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v.array(
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v.object({
|
|
userId: v.id("users"),
|
|
readAt: v.number(),
|
|
})
|
|
)
|
|
),
|
|
})
|
|
.index("by_ticket_created", ["ticketId", "createdAt"])
|
|
.index("by_tenant_created", ["tenantId", "createdAt"]),
|
|
|
|
// Sessoes de chat ao vivo entre agente (dashboard) e cliente (Raven desktop)
|
|
liveChatSessions: defineTable({
|
|
tenantId: v.string(),
|
|
ticketId: v.id("tickets"),
|
|
machineId: v.id("machines"),
|
|
agentId: v.id("users"),
|
|
agentSnapshot: v.optional(
|
|
v.object({
|
|
name: v.string(),
|
|
email: v.optional(v.string()),
|
|
avatarUrl: v.optional(v.string()),
|
|
})
|
|
),
|
|
status: v.string(), // ACTIVE | ENDED
|
|
startedAt: v.number(),
|
|
endedAt: v.optional(v.number()),
|
|
lastActivityAt: v.number(),
|
|
lastAgentMessageAt: v.optional(v.number()), // Timestamp da ultima mensagem do agente (para deteccao confiavel)
|
|
unreadByMachine: v.optional(v.number()),
|
|
unreadByAgent: v.optional(v.number()),
|
|
})
|
|
.index("by_ticket", ["ticketId"])
|
|
.index("by_machine_status", ["machineId", "status"])
|
|
.index("by_tenant_machine", ["tenantId", "machineId"])
|
|
.index("by_tenant_status", ["tenantId", "status"])
|
|
.index("by_status_lastActivity", ["status", "lastActivityAt"]),
|
|
|
|
commentTemplates: defineTable({
|
|
tenantId: v.string(),
|
|
kind: v.optional(v.string()),
|
|
title: v.string(),
|
|
body: v.string(),
|
|
createdBy: v.id("users"),
|
|
updatedBy: v.optional(v.id("users")),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
})
|
|
.index("by_tenant", ["tenantId"])
|
|
.index("by_tenant_title", ["tenantId", "title"])
|
|
.index("by_tenant_kind", ["tenantId", "kind"]),
|
|
|
|
ticketWorkSessions: defineTable({
|
|
ticketId: v.id("tickets"),
|
|
agentId: v.id("users"),
|
|
workType: v.optional(v.string()), // INTERNAL | EXTERNAL
|
|
startedAt: v.number(),
|
|
stoppedAt: v.optional(v.number()),
|
|
durationMs: v.optional(v.number()),
|
|
pauseReason: v.optional(v.string()),
|
|
pauseNote: v.optional(v.string()),
|
|
})
|
|
.index("by_ticket", ["ticketId"])
|
|
.index("by_ticket_agent", ["ticketId", "agentId"])
|
|
.index("by_agent", ["agentId"]),
|
|
|
|
incidents: defineTable({
|
|
tenantId: v.string(),
|
|
title: v.string(),
|
|
status: v.string(),
|
|
severity: v.string(),
|
|
impactSummary: v.optional(v.string()),
|
|
affectedQueues: v.array(v.string()),
|
|
ownerId: v.optional(v.id("users")),
|
|
ownerName: v.optional(v.string()),
|
|
ownerEmail: v.optional(v.string()),
|
|
startedAt: v.number(),
|
|
updatedAt: v.number(),
|
|
resolvedAt: v.optional(v.number()),
|
|
timeline: v.array(
|
|
v.object({
|
|
id: v.string(),
|
|
authorId: v.id("users"),
|
|
authorName: v.optional(v.string()),
|
|
message: v.string(),
|
|
type: v.optional(v.string()),
|
|
createdAt: v.number(),
|
|
})
|
|
),
|
|
})
|
|
.index("by_tenant_status", ["tenantId", "status"])
|
|
.index("by_tenant_updated", ["tenantId", "updatedAt"])
|
|
.index("by_tenant", ["tenantId"]),
|
|
|
|
ticketCategories: defineTable({
|
|
tenantId: v.string(),
|
|
name: v.string(),
|
|
slug: v.string(),
|
|
description: v.optional(v.string()),
|
|
order: v.number(),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
})
|
|
.index("by_tenant_slug", ["tenantId", "slug"])
|
|
.index("by_tenant_order", ["tenantId", "order"])
|
|
.index("by_tenant", ["tenantId"]),
|
|
|
|
ticketSubcategories: defineTable({
|
|
tenantId: v.string(),
|
|
categoryId: v.id("ticketCategories"),
|
|
name: v.string(),
|
|
slug: v.string(),
|
|
order: v.number(),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
})
|
|
.index("by_category_order", ["categoryId", "order"])
|
|
.index("by_category_slug", ["categoryId", "slug"])
|
|
.index("by_tenant_slug", ["tenantId", "slug"]),
|
|
|
|
categorySlaSettings: defineTable({
|
|
tenantId: v.string(),
|
|
categoryId: v.id("ticketCategories"),
|
|
priority: v.string(),
|
|
responseTargetMinutes: v.optional(v.number()),
|
|
responseMode: v.optional(v.string()),
|
|
solutionTargetMinutes: v.optional(v.number()),
|
|
solutionMode: v.optional(v.string()),
|
|
alertThreshold: v.optional(v.number()),
|
|
pauseStatuses: v.optional(v.array(v.string())),
|
|
calendarType: v.optional(v.string()),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
actorId: v.optional(v.id("users")),
|
|
})
|
|
.index("by_tenant_category_priority", ["tenantId", "categoryId", "priority"])
|
|
.index("by_tenant_category", ["tenantId", "categoryId"]),
|
|
|
|
// SLA por empresa - permite configurar políticas de SLA específicas por cliente
|
|
// Quando um ticket é criado, o sistema busca primeiro aqui antes de usar categorySlaSettings
|
|
companySlaSettings: defineTable({
|
|
tenantId: v.string(),
|
|
companyId: v.id("companies"),
|
|
// Se categoryId for null, aplica-se a todas as categorias da empresa
|
|
categoryId: v.optional(v.id("ticketCategories")),
|
|
priority: v.string(), // URGENT, HIGH, MEDIUM, LOW, DEFAULT
|
|
responseTargetMinutes: v.optional(v.number()),
|
|
responseMode: v.optional(v.string()), // "business" | "calendar"
|
|
solutionTargetMinutes: v.optional(v.number()),
|
|
solutionMode: v.optional(v.string()), // "business" | "calendar"
|
|
alertThreshold: v.optional(v.number()), // 0.1 a 0.95 (ex: 0.8 = 80%)
|
|
pauseStatuses: v.optional(v.array(v.string())),
|
|
calendarType: v.optional(v.string()),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
actorId: v.optional(v.id("users")),
|
|
})
|
|
.index("by_tenant_company", ["tenantId", "companyId"])
|
|
.index("by_tenant_company_category", ["tenantId", "companyId", "categoryId"])
|
|
.index("by_tenant_company_category_priority", ["tenantId", "companyId", "categoryId", "priority"]),
|
|
|
|
ticketFields: defineTable({
|
|
tenantId: v.string(),
|
|
key: v.string(),
|
|
label: v.string(),
|
|
type: v.string(),
|
|
companyId: v.optional(v.id("companies")),
|
|
description: v.optional(v.string()),
|
|
required: v.boolean(),
|
|
order: v.number(),
|
|
options: v.optional(
|
|
v.array(
|
|
v.object({
|
|
value: v.string(),
|
|
label: v.string(),
|
|
})
|
|
)
|
|
),
|
|
scope: v.optional(v.string()),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
})
|
|
.index("by_tenant_key", ["tenantId", "key"])
|
|
.index("by_tenant_order", ["tenantId", "order"])
|
|
.index("by_tenant_scope", ["tenantId", "scope"])
|
|
.index("by_tenant_company", ["tenantId", "companyId"])
|
|
.index("by_tenant", ["tenantId"]),
|
|
|
|
ticketFormSettings: defineTable({
|
|
tenantId: v.string(),
|
|
template: v.string(),
|
|
scope: v.string(), // tenant | company | user
|
|
companyId: v.optional(v.id("companies")),
|
|
userId: v.optional(v.id("users")),
|
|
enabled: v.boolean(),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
actorId: v.optional(v.id("users")),
|
|
})
|
|
.index("by_tenant_template_scope", ["tenantId", "template", "scope"])
|
|
.index("by_tenant_template_company", ["tenantId", "template", "companyId"])
|
|
.index("by_tenant_template_user", ["tenantId", "template", "userId"])
|
|
.index("by_tenant", ["tenantId"]),
|
|
|
|
ticketFormTemplates: defineTable({
|
|
tenantId: v.string(),
|
|
key: v.string(),
|
|
label: v.string(),
|
|
description: v.optional(v.string()),
|
|
defaultEnabled: v.optional(v.boolean()),
|
|
baseTemplateKey: v.optional(v.string()),
|
|
isSystem: v.optional(v.boolean()),
|
|
isArchived: v.optional(v.boolean()),
|
|
order: v.number(),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
createdBy: v.optional(v.id("users")),
|
|
updatedBy: v.optional(v.id("users")),
|
|
})
|
|
.index("by_tenant", ["tenantId"])
|
|
.index("by_tenant_key", ["tenantId", "key"])
|
|
.index("by_tenant_active", ["tenantId", "isArchived"]),
|
|
|
|
ticketChecklistTemplates: defineTable({
|
|
tenantId: v.string(),
|
|
name: v.string(),
|
|
description: v.optional(v.string()),
|
|
companyId: v.optional(v.id("companies")),
|
|
items: v.array(
|
|
v.object({
|
|
id: v.string(),
|
|
text: v.string(),
|
|
description: v.optional(v.string()),
|
|
type: v.optional(v.string()), // "checkbox" | "question"
|
|
options: v.optional(v.array(v.string())), // Para tipo "question": ["Sim", "Nao", ...]
|
|
required: v.optional(v.boolean()),
|
|
})
|
|
),
|
|
isArchived: v.optional(v.boolean()),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
createdBy: v.optional(v.id("users")),
|
|
updatedBy: v.optional(v.id("users")),
|
|
})
|
|
.index("by_tenant", ["tenantId"])
|
|
.index("by_tenant_company", ["tenantId", "companyId"])
|
|
.index("by_tenant_active", ["tenantId", "isArchived"]),
|
|
|
|
userInvites: defineTable({
|
|
tenantId: v.string(),
|
|
inviteId: v.string(),
|
|
email: v.string(),
|
|
name: v.optional(v.string()),
|
|
role: v.string(),
|
|
status: v.string(),
|
|
token: v.string(),
|
|
expiresAt: v.number(),
|
|
createdAt: v.number(),
|
|
createdById: v.optional(v.string()),
|
|
acceptedAt: v.optional(v.number()),
|
|
acceptedById: v.optional(v.string()),
|
|
revokedAt: v.optional(v.number()),
|
|
revokedById: v.optional(v.string()),
|
|
revokedReason: v.optional(v.string()),
|
|
})
|
|
.index("by_tenant", ["tenantId"])
|
|
.index("by_token", ["tenantId", "token"])
|
|
.index("by_invite", ["tenantId", "inviteId"]),
|
|
|
|
machines: defineTable({
|
|
tenantId: v.string(),
|
|
companyId: v.optional(v.id("companies")),
|
|
companySlug: v.optional(v.string()),
|
|
authUserId: v.optional(v.string()),
|
|
authEmail: v.optional(v.string()),
|
|
persona: v.optional(v.string()),
|
|
assignedUserId: v.optional(v.id("users")),
|
|
assignedUserEmail: v.optional(v.string()),
|
|
assignedUserName: v.optional(v.string()),
|
|
assignedUserRole: v.optional(v.string()),
|
|
linkedUserIds: v.optional(v.array(v.id("users"))),
|
|
hostname: v.string(),
|
|
osName: v.string(),
|
|
osVersion: v.optional(v.string()),
|
|
architecture: v.optional(v.string()),
|
|
macAddresses: v.array(v.string()),
|
|
serialNumbers: v.array(v.string()),
|
|
fingerprint: v.string(),
|
|
metadata: v.optional(v.any()),
|
|
displayName: v.optional(v.string()),
|
|
deviceType: v.optional(v.string()),
|
|
devicePlatform: v.optional(v.string()),
|
|
deviceProfile: v.optional(v.any()),
|
|
managementMode: v.optional(v.string()),
|
|
customFields: v.optional(
|
|
v.array(
|
|
v.object({
|
|
fieldId: v.id("deviceFields"),
|
|
fieldKey: v.string(),
|
|
label: v.string(),
|
|
type: v.string(),
|
|
value: v.any(),
|
|
displayValue: v.optional(v.string()),
|
|
})
|
|
)
|
|
),
|
|
lastHeartbeatAt: v.optional(v.number()),
|
|
status: v.optional(v.string()),
|
|
isActive: v.optional(v.boolean()),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
registeredBy: v.optional(v.string()),
|
|
remoteAccess: v.optional(v.any()),
|
|
usbPolicy: v.optional(v.string()), // ALLOW | BLOCK_ALL | READONLY
|
|
usbPolicyAppliedAt: v.optional(v.number()),
|
|
usbPolicyStatus: v.optional(v.string()), // PENDING | APPLIED | FAILED
|
|
usbPolicyError: v.optional(v.string()),
|
|
usbPolicyReportedAt: v.optional(v.number()),
|
|
})
|
|
.index("by_tenant", ["tenantId"])
|
|
.index("by_tenant_company", ["tenantId", "companyId"])
|
|
.index("by_tenant_fingerprint", ["tenantId", "fingerprint"])
|
|
.index("by_tenant_assigned_email", ["tenantId", "assignedUserEmail"])
|
|
.index("by_tenant_hostname", ["tenantId", "hostname"])
|
|
.index("by_auth_email", ["authEmail"])
|
|
.index("by_usbPolicyStatus", ["usbPolicyStatus"]),
|
|
|
|
usbPolicyEvents: defineTable({
|
|
tenantId: v.string(),
|
|
machineId: v.id("machines"),
|
|
actorId: v.optional(v.id("users")),
|
|
actorEmail: v.optional(v.string()),
|
|
actorName: v.optional(v.string()),
|
|
oldPolicy: v.optional(v.string()),
|
|
newPolicy: v.string(),
|
|
status: v.string(), // PENDING | APPLIED | FAILED
|
|
error: v.optional(v.string()),
|
|
appliedAt: v.optional(v.number()),
|
|
createdAt: v.number(),
|
|
})
|
|
.index("by_machine", ["machineId"])
|
|
.index("by_machine_created", ["machineId", "createdAt"])
|
|
.index("by_tenant_created", ["tenantId", "createdAt"]),
|
|
|
|
machineAlerts: defineTable({
|
|
tenantId: v.string(),
|
|
machineId: v.id("machines"),
|
|
companyId: v.optional(v.id("companies")),
|
|
kind: v.string(),
|
|
message: v.string(),
|
|
severity: v.string(),
|
|
createdAt: v.number(),
|
|
})
|
|
.index("by_machine_created", ["machineId", "createdAt"])
|
|
.index("by_tenant_created", ["tenantId", "createdAt"])
|
|
.index("by_tenant_machine", ["tenantId", "machineId"]),
|
|
|
|
// Tabela separada para heartbeats - evita criar versoes do documento machines a cada heartbeat
|
|
// O documento machines so e atualizado quando ha mudancas reais nos dados (metadata, inventory, etc)
|
|
machineHeartbeats: defineTable({
|
|
machineId: v.id("machines"),
|
|
lastHeartbeatAt: v.number(),
|
|
})
|
|
.index("by_machine", ["machineId"]),
|
|
|
|
machineTokens: defineTable({
|
|
tenantId: v.string(),
|
|
machineId: v.id("machines"),
|
|
tokenHash: v.string(),
|
|
expiresAt: v.number(),
|
|
revoked: v.boolean(),
|
|
revokedAt: v.optional(v.number()),
|
|
createdAt: v.number(),
|
|
lastUsedAt: v.optional(v.number()),
|
|
usageCount: v.optional(v.number()),
|
|
type: v.optional(v.string()),
|
|
})
|
|
.index("by_token_hash", ["tokenHash"])
|
|
.index("by_machine", ["machineId"])
|
|
.index("by_tenant_machine", ["tenantId", "machineId"])
|
|
.index("by_machine_created", ["machineId", "createdAt"])
|
|
.index("by_machine_revoked_expires", ["machineId", "revoked", "expiresAt"]),
|
|
|
|
deviceFields: defineTable({
|
|
tenantId: v.string(),
|
|
key: v.string(),
|
|
label: v.string(),
|
|
description: v.optional(v.string()),
|
|
type: v.string(),
|
|
required: v.optional(v.boolean()),
|
|
options: v.optional(
|
|
v.array(
|
|
v.object({
|
|
value: v.string(),
|
|
label: v.string(),
|
|
})
|
|
)
|
|
),
|
|
scope: v.optional(v.string()),
|
|
companyId: v.optional(v.id("companies")),
|
|
order: v.number(),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
createdBy: v.optional(v.id("users")),
|
|
updatedBy: v.optional(v.id("users")),
|
|
})
|
|
.index("by_tenant_order", ["tenantId", "order"])
|
|
.index("by_tenant_key", ["tenantId", "key"])
|
|
.index("by_tenant_company", ["tenantId", "companyId"])
|
|
.index("by_tenant_scope", ["tenantId", "scope"])
|
|
.index("by_tenant", ["tenantId"]),
|
|
|
|
deviceExportTemplates: defineTable({
|
|
tenantId: v.string(),
|
|
name: v.string(),
|
|
slug: v.string(),
|
|
description: v.optional(v.string()),
|
|
columns: v.array(
|
|
v.object({
|
|
key: v.string(),
|
|
label: v.optional(v.string()),
|
|
})
|
|
),
|
|
filters: v.optional(v.any()),
|
|
companyId: v.optional(v.id("companies")),
|
|
isDefault: v.optional(v.boolean()),
|
|
isActive: v.optional(v.boolean()),
|
|
createdBy: v.optional(v.id("users")),
|
|
updatedBy: v.optional(v.id("users")),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
})
|
|
.index("by_tenant_slug", ["tenantId", "slug"])
|
|
.index("by_tenant_company", ["tenantId", "companyId"])
|
|
.index("by_tenant_default", ["tenantId", "isDefault"])
|
|
.index("by_tenant", ["tenantId"]),
|
|
|
|
analyticsCache: defineTable({
|
|
tenantId: v.string(),
|
|
cacheKey: v.string(),
|
|
payload: v.any(),
|
|
expiresAt: v.number(),
|
|
_ttl: v.optional(v.number()),
|
|
})
|
|
.index("by_key", ["tenantId", "cacheKey"]),
|
|
|
|
analyticsLocks: defineTable({
|
|
tenantId: v.string(),
|
|
cacheKey: v.string(),
|
|
expiresAt: v.number(),
|
|
_ttl: v.optional(v.number()),
|
|
})
|
|
.index("by_key", ["tenantId", "cacheKey"]),
|
|
|
|
// ================================
|
|
// Emprestimo de Equipamentos
|
|
// ================================
|
|
emprestimos: defineTable({
|
|
tenantId: v.string(),
|
|
reference: v.number(),
|
|
clienteId: v.id("companies"),
|
|
clienteSnapshot: v.object({
|
|
name: v.string(),
|
|
slug: v.optional(v.string()),
|
|
}),
|
|
responsavelNome: v.string(),
|
|
responsavelContato: v.optional(v.string()),
|
|
tecnicoId: v.id("users"),
|
|
tecnicoSnapshot: v.object({
|
|
name: v.string(),
|
|
email: v.optional(v.string()),
|
|
}),
|
|
equipamentos: v.array(v.object({
|
|
id: v.string(),
|
|
tipo: v.string(),
|
|
marca: v.string(),
|
|
modelo: v.string(),
|
|
serialNumber: v.optional(v.string()),
|
|
patrimonio: v.optional(v.string()),
|
|
})),
|
|
quantidade: v.number(),
|
|
valor: v.optional(v.number()),
|
|
dataEmprestimo: v.number(),
|
|
dataFimPrevisto: v.number(),
|
|
dataDevolucao: v.optional(v.number()),
|
|
status: v.string(),
|
|
observacoes: v.optional(v.string()),
|
|
observacoesDevolucao: v.optional(v.string()),
|
|
multaDiaria: v.optional(v.number()),
|
|
multaCalculada: v.optional(v.number()),
|
|
createdBy: v.id("users"),
|
|
updatedBy: v.optional(v.id("users")),
|
|
createdAt: v.number(),
|
|
updatedAt: v.number(),
|
|
})
|
|
.index("by_tenant", ["tenantId"])
|
|
.index("by_tenant_status", ["tenantId", "status"])
|
|
.index("by_tenant_cliente", ["tenantId", "clienteId"])
|
|
.index("by_tenant_tecnico", ["tenantId", "tecnicoId"])
|
|
.index("by_tenant_reference", ["tenantId", "reference"])
|
|
.index("by_tenant_created", ["tenantId", "createdAt"])
|
|
.index("by_tenant_data_fim", ["tenantId", "dataFimPrevisto"]),
|
|
|
|
emprestimoHistorico: defineTable({
|
|
tenantId: v.string(),
|
|
emprestimoId: v.id("emprestimos"),
|
|
tipo: v.string(),
|
|
descricao: v.string(),
|
|
alteracoes: v.optional(v.any()),
|
|
autorId: v.id("users"),
|
|
autorSnapshot: v.object({
|
|
name: v.string(),
|
|
email: v.optional(v.string()),
|
|
}),
|
|
createdAt: v.number(),
|
|
})
|
|
.index("by_emprestimo", ["emprestimoId"])
|
|
.index("by_emprestimo_created", ["emprestimoId", "createdAt"]),
|
|
});
|