291 lines
8.9 KiB
TypeScript
291 lines
8.9 KiB
TypeScript
import { defineSchema, defineTable } from "convex/server";
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import { v } from "convex/values";
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export default defineSchema({
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users: defineTable({
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tenantId: v.string(),
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name: v.string(),
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email: v.string(),
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role: v.optional(v.string()),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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companyId: v.optional(v.id("companies")),
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})
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.index("by_tenant_email", ["tenantId", "email"])
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.index("by_tenant_role", ["tenantId", "role"])
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_company", ["tenantId", "companyId"]),
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companies: defineTable({
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tenantId: v.string(),
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name: v.string(),
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slug: v.string(),
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provisioningCode: v.string(),
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isAvulso: v.optional(v.boolean()),
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contractedHoursPerMonth: v.optional(v.number()),
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cnpj: v.optional(v.string()),
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domain: v.optional(v.string()),
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phone: v.optional(v.string()),
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description: v.optional(v.string()),
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address: v.optional(v.string()),
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createdAt: v.number(),
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updatedAt: v.number(),
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})
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.index("by_tenant_slug", ["tenantId", "slug"])
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.index("by_tenant", ["tenantId"])
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.index("by_provisioning_code", ["provisioningCode"]),
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alerts: defineTable({
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tenantId: v.string(),
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companyId: v.optional(v.id("companies")),
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companyName: v.string(),
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usagePct: v.number(),
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threshold: v.number(),
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range: v.string(),
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recipients: v.array(v.string()),
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createdAt: v.number(),
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deliveredCount: v.number(),
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})
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.index("by_tenant_created", ["tenantId", "createdAt"])
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.index("by_tenant", ["tenantId"]),
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queues: defineTable({
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tenantId: v.string(),
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name: v.string(),
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slug: v.string(),
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teamId: v.optional(v.id("teams")),
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})
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.index("by_tenant_slug", ["tenantId", "slug"])
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.index("by_tenant", ["tenantId"]),
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teams: defineTable({
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tenantId: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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}).index("by_tenant_name", ["tenantId", "name"]),
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slaPolicies: defineTable({
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tenantId: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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timeToFirstResponse: v.optional(v.number()), // minutes
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timeToResolution: v.optional(v.number()), // minutes
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}).index("by_tenant_name", ["tenantId", "name"]),
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tickets: defineTable({
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tenantId: v.string(),
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reference: v.number(),
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subject: v.string(),
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summary: v.optional(v.string()),
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description: v.optional(v.string()),
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status: v.string(),
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priority: v.string(),
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channel: v.string(),
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queueId: v.optional(v.id("queues")),
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categoryId: v.optional(v.id("ticketCategories")),
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subcategoryId: v.optional(v.id("ticketSubcategories")),
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requesterId: v.id("users"),
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assigneeId: v.optional(v.id("users")),
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companyId: v.optional(v.id("companies")),
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working: v.optional(v.boolean()),
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slaPolicyId: v.optional(v.id("slaPolicies")),
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dueAt: v.optional(v.number()), // ms since epoch
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firstResponseAt: v.optional(v.number()),
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resolvedAt: v.optional(v.number()),
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closedAt: v.optional(v.number()),
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updatedAt: v.number(),
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createdAt: v.number(),
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tags: v.optional(v.array(v.string())),
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customFields: v.optional(
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v.array(
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v.object({
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fieldId: v.id("ticketFields"),
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fieldKey: v.string(),
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label: v.string(),
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type: v.string(),
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value: v.any(),
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displayValue: v.optional(v.string()),
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})
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)
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),
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totalWorkedMs: v.optional(v.number()),
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internalWorkedMs: v.optional(v.number()),
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externalWorkedMs: v.optional(v.number()),
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activeSessionId: v.optional(v.id("ticketWorkSessions")),
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})
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.index("by_tenant_status", ["tenantId", "status"])
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.index("by_tenant_queue", ["tenantId", "queueId"])
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.index("by_tenant_assignee", ["tenantId", "assigneeId"])
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.index("by_tenant_reference", ["tenantId", "reference"])
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.index("by_tenant_company", ["tenantId", "companyId"])
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.index("by_tenant", ["tenantId"]),
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ticketComments: defineTable({
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ticketId: v.id("tickets"),
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authorId: v.id("users"),
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visibility: v.string(), // PUBLIC | INTERNAL
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body: v.string(),
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attachments: v.optional(
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v.array(
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v.object({
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storageId: v.id("_storage"),
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name: v.string(),
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size: v.optional(v.number()),
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type: v.optional(v.string()),
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})
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)
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),
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createdAt: v.number(),
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updatedAt: v.number(),
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}).index("by_ticket", ["ticketId"]),
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ticketEvents: defineTable({
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ticketId: v.id("tickets"),
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type: v.string(),
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payload: v.optional(v.any()),
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createdAt: v.number(),
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}).index("by_ticket", ["ticketId"]),
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commentTemplates: defineTable({
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tenantId: v.string(),
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kind: v.optional(v.string()),
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title: v.string(),
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body: v.string(),
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createdBy: v.id("users"),
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updatedBy: v.optional(v.id("users")),
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createdAt: v.number(),
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updatedAt: v.number(),
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})
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_title", ["tenantId", "title"])
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.index("by_tenant_kind", ["tenantId", "kind"]),
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ticketWorkSessions: defineTable({
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ticketId: v.id("tickets"),
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agentId: v.id("users"),
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workType: v.optional(v.string()), // INTERNAL | EXTERNAL
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startedAt: v.number(),
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stoppedAt: v.optional(v.number()),
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durationMs: v.optional(v.number()),
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pauseReason: v.optional(v.string()),
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pauseNote: v.optional(v.string()),
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})
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.index("by_ticket", ["ticketId"])
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.index("by_ticket_agent", ["ticketId", "agentId"]),
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ticketCategories: defineTable({
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tenantId: v.string(),
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name: v.string(),
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slug: v.string(),
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description: v.optional(v.string()),
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order: v.number(),
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createdAt: v.number(),
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updatedAt: v.number(),
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})
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.index("by_tenant_slug", ["tenantId", "slug"])
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.index("by_tenant_order", ["tenantId", "order"])
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.index("by_tenant", ["tenantId"]),
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ticketSubcategories: defineTable({
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tenantId: v.string(),
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categoryId: v.id("ticketCategories"),
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name: v.string(),
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slug: v.string(),
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order: v.number(),
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createdAt: v.number(),
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updatedAt: v.number(),
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})
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.index("by_category_order", ["categoryId", "order"])
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.index("by_category_slug", ["categoryId", "slug"])
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.index("by_tenant_slug", ["tenantId", "slug"]),
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ticketFields: defineTable({
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tenantId: v.string(),
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key: v.string(),
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label: v.string(),
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type: v.string(),
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description: v.optional(v.string()),
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required: v.boolean(),
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order: v.number(),
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options: v.optional(
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v.array(
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v.object({
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value: v.string(),
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label: v.string(),
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})
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)
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),
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createdAt: v.number(),
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updatedAt: v.number(),
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})
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.index("by_tenant_key", ["tenantId", "key"])
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.index("by_tenant_order", ["tenantId", "order"])
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.index("by_tenant", ["tenantId"]),
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userInvites: defineTable({
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tenantId: v.string(),
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inviteId: v.string(),
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email: v.string(),
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name: v.optional(v.string()),
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role: v.string(),
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status: v.string(),
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token: v.string(),
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expiresAt: v.number(),
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createdAt: v.number(),
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createdById: v.optional(v.string()),
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acceptedAt: v.optional(v.number()),
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acceptedById: v.optional(v.string()),
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revokedAt: v.optional(v.number()),
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revokedById: v.optional(v.string()),
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revokedReason: v.optional(v.string()),
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})
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.index("by_tenant", ["tenantId"])
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.index("by_token", ["tenantId", "token"])
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.index("by_invite", ["tenantId", "inviteId"]),
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machines: defineTable({
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tenantId: v.string(),
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companyId: v.optional(v.id("companies")),
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companySlug: v.optional(v.string()),
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authUserId: v.optional(v.string()),
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authEmail: v.optional(v.string()),
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persona: v.optional(v.string()),
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assignedUserId: v.optional(v.id("users")),
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assignedUserEmail: v.optional(v.string()),
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assignedUserName: v.optional(v.string()),
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assignedUserRole: v.optional(v.string()),
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hostname: v.string(),
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osName: v.string(),
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osVersion: v.optional(v.string()),
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architecture: v.optional(v.string()),
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macAddresses: v.array(v.string()),
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serialNumbers: v.array(v.string()),
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fingerprint: v.string(),
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metadata: v.optional(v.any()),
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lastHeartbeatAt: v.optional(v.number()),
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status: v.optional(v.string()),
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createdAt: v.number(),
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updatedAt: v.number(),
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registeredBy: v.optional(v.string()),
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})
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.index("by_tenant", ["tenantId"])
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.index("by_tenant_company", ["tenantId", "companyId"])
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.index("by_tenant_fingerprint", ["tenantId", "fingerprint"])
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.index("by_tenant_assigned_email", ["tenantId", "assignedUserEmail"])
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.index("by_auth_email", ["authEmail"]),
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machineTokens: defineTable({
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tenantId: v.string(),
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machineId: v.id("machines"),
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tokenHash: v.string(),
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expiresAt: v.number(),
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revoked: v.boolean(),
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createdAt: v.number(),
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lastUsedAt: v.optional(v.number()),
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usageCount: v.optional(v.number()),
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type: v.optional(v.string()),
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})
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.index("by_token_hash", ["tokenHash"])
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.index("by_machine", ["machineId"])
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.index("by_tenant_machine", ["tenantId", "machineId"]),
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});
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