55511f3a0e
Co-authored-by: factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
104 lines
3.2 KiB
TypeScript
104 lines
3.2 KiB
TypeScript
import { defineSchema, defineTable } from "convex/server";
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import { v } from "convex/values";
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export default defineSchema({
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users: defineTable({
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tenantId: v.string(),
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name: v.string(),
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email: v.string(),
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role: v.optional(v.string()),
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avatarUrl: v.optional(v.string()),
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teams: v.optional(v.array(v.string())),
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})
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.index("by_tenant_email", ["tenantId", "email"])
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.index("by_tenant_role", ["tenantId", "role"]),
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queues: defineTable({
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tenantId: v.string(),
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name: v.string(),
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slug: v.string(),
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teamId: v.optional(v.id("teams")),
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})
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.index("by_tenant_slug", ["tenantId", "slug"])
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.index("by_tenant", ["tenantId"]),
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teams: defineTable({
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tenantId: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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}).index("by_tenant_name", ["tenantId", "name"]),
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slaPolicies: defineTable({
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tenantId: v.string(),
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name: v.string(),
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description: v.optional(v.string()),
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timeToFirstResponse: v.optional(v.number()), // minutes
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timeToResolution: v.optional(v.number()), // minutes
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}).index("by_tenant_name", ["tenantId", "name"]),
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tickets: defineTable({
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tenantId: v.string(),
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reference: v.number(),
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subject: v.string(),
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summary: v.optional(v.string()),
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description: v.optional(v.string()),
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status: v.string(),
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priority: v.string(),
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channel: v.string(),
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queueId: v.optional(v.id("queues")),
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requesterId: v.id("users"),
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assigneeId: v.optional(v.id("users")),
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working: v.optional(v.boolean()),
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slaPolicyId: v.optional(v.id("slaPolicies")),
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dueAt: v.optional(v.number()), // ms since epoch
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firstResponseAt: v.optional(v.number()),
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resolvedAt: v.optional(v.number()),
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closedAt: v.optional(v.number()),
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updatedAt: v.number(),
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createdAt: v.number(),
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tags: v.optional(v.array(v.string())),
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totalWorkedMs: v.optional(v.number()),
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activeSessionId: v.optional(v.id("ticketWorkSessions")),
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})
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.index("by_tenant_status", ["tenantId", "status"])
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.index("by_tenant_queue", ["tenantId", "queueId"])
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.index("by_tenant_assignee", ["tenantId", "assigneeId"])
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.index("by_tenant_reference", ["tenantId", "reference"])
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.index("by_tenant", ["tenantId"]),
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ticketComments: defineTable({
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ticketId: v.id("tickets"),
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authorId: v.id("users"),
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visibility: v.string(), // PUBLIC | INTERNAL
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body: v.string(),
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attachments: v.optional(
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v.array(
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v.object({
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storageId: v.id("_storage"),
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name: v.string(),
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size: v.optional(v.number()),
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type: v.optional(v.string()),
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})
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)
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),
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createdAt: v.number(),
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updatedAt: v.number(),
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}).index("by_ticket", ["ticketId"]),
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ticketEvents: defineTable({
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ticketId: v.id("tickets"),
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type: v.string(),
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payload: v.optional(v.any()),
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createdAt: v.number(),
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}).index("by_ticket", ["ticketId"]),
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ticketWorkSessions: defineTable({
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ticketId: v.id("tickets"),
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agentId: v.id("users"),
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startedAt: v.number(),
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stoppedAt: v.optional(v.number()),
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durationMs: v.optional(v.number()),
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})
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.index("by_ticket", ["ticketId"])
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.index("by_ticket_agent", ["ticketId", "agentId"]),
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});
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