sistema-de-chamados/convex/ticketNotifications.ts

"use node"

import tls from "tls"
import { action } from "./_generated/server"
import { v } from "convex/values"

import { buildBaseUrl, renderSimpleNotificationEmail } from "./emailTemplates"

function b64(input: string) {
  return Buffer.from(input, "utf8").toString("base64")
}

type SmtpConfig = { host: string; port: number; username: string; password: string; from: string }

function buildSmtpConfig(): SmtpConfig | null {
  const host = process.env.SMTP_ADDRESS || process.env.SMTP_HOST
  const port = Number(process.env.SMTP_PORT ?? 465)
  const username = process.env.SMTP_USERNAME || process.env.SMTP_USER
  const password = process.env.SMTP_PASSWORD || process.env.SMTP_PASS

  const legacyFrom = process.env.MAILER_SENDER_EMAIL
  const fromEmail = process.env.SMTP_FROM_EMAIL
  const fromName = process.env.SMTP_FROM_NAME || "Raven"
  const from = legacyFrom || (fromEmail ? `"${fromName}" <${fromEmail}>` : "Raven <no-reply@example.com>")

  if (!host || !username || !password) return null

  return { host, port, username, password, from }
}

async function sendSmtpMail(cfg: SmtpConfig, to: string, subject: string, html: string) {
  return new Promise<void>((resolve, reject) => {
    const socket = tls.connect(cfg.port, cfg.host, { rejectUnauthorized: false }, () => {
      let buffer = ""
      const send = (line: string) => socket.write(line + "\r\n")
      const wait = (expected: string | RegExp) =>
        new Promise<void>((res) => {
          const onData = (data: Buffer) => {
            buffer += data.toString()
            const lines = buffer.split(/\r?\n/)
            const last = lines.filter(Boolean).slice(-1)[0] ?? ""
            if (typeof expected === "string" ? last.startsWith(expected) : expected.test(last)) {
              socket.removeListener("data", onData)
              res()
            }
          }
          socket.on("data", onData)
          socket.on("error", reject)
        })

      ;(async () => {
        await wait(/^220 /)
        send(`EHLO ${cfg.host}`)
        await wait(/^250-/)
        await wait(/^250 /)
        send("AUTH LOGIN")
        await wait(/^334 /)
        send(b64(cfg.username))
        await wait(/^334 /)
        send(b64(cfg.password))
        await wait(/^235 /)
        send(`MAIL FROM:<${cfg.from.match(/<(.+)>/)?.[1] ?? cfg.from}>`)
        await wait(/^250 /)
        send(`RCPT TO:<${to}>`)
        await wait(/^250 /)
        send("DATA")
        await wait(/^354 /)
        const headers = [
          `From: ${cfg.from}`,
          `To: ${to}`,
          `Subject: ${subject}`,
          "MIME-Version: 1.0",
          "Content-Type: text/html; charset=UTF-8",
        ].join("\r\n")
        send(headers + "\r\n\r\n" + html + "\r\n.")
        await wait(/^250 /)
        send("QUIT")
        socket.end()
        resolve()
      })().catch(reject)
    })
    socket.on("error", reject)
  })
}

export const sendPublicCommentEmail = action({
  args: {
    to: v.string(),
    ticketId: v.string(),
    reference: v.number(),
    subject: v.string(),
  },
  handler: async (_ctx, { to, ticketId, reference, subject }) => {
    const smtp = buildSmtpConfig()
    if (!smtp) {
      console.warn("SMTP not configured; skipping ticket comment email")
      return { skipped: true }
    }
    const baseUrl = buildBaseUrl()
    const url = `${baseUrl}/portal/tickets/${ticketId}`
    const mailSubject = `Atualização no chamado #${reference}: ${subject}`
    const html = renderSimpleNotificationEmail({
      title: `Nova atualização no seu chamado #${reference}`,
      message: `Um novo comentário foi adicionado ao chamado “${subject}”. Clique abaixo para visualizar e responder pelo portal.`,
      ctaLabel: "Abrir e responder",
      ctaUrl: url,
    })
    await sendSmtpMail(smtp, to, mailSubject, html)
    return { ok: true }
  },
})

export const sendResolvedEmail = action({
  args: {
    to: v.string(),
    ticketId: v.string(),
    reference: v.number(),
    subject: v.string(),
  },
  handler: async (_ctx, { to, ticketId, reference, subject }) => {
    const smtp = buildSmtpConfig()
    if (!smtp) {
      console.warn("SMTP not configured; skipping ticket resolution email")
      return { skipped: true }
    }
    const baseUrl = buildBaseUrl()
    const url = `${baseUrl}/portal/tickets/${ticketId}`
    const mailSubject = `Seu chamado #${reference} foi encerrado`
    const html = renderSimpleNotificationEmail({
      title: `Chamado #${reference} encerrado`,
      message: `O chamado “${subject}” foi marcado como concluído. Caso necessário, você pode responder pelo portal para reabrir dentro do prazo.`,
      ctaLabel: "Ver detalhes",
      ctaUrl: url,
    })
    await sendSmtpMail(smtp, to, mailSubject, html)
    return { ok: true }
  },
})

export const sendAutomationEmail = action({
  args: {
    to: v.array(v.string()),
    subject: v.string(),
    html: v.string(),
  },
  handler: async (_ctx, { to, subject, html }) => {
    const smtp = buildSmtpConfig()
    if (!smtp) {
      console.warn("SMTP not configured; skipping automation email")
      return { skipped: true }
    }

    const recipients = to
      .map((email) => email.trim())
      .filter(Boolean)
      .slice(0, 50)

    if (recipients.length === 0) {
      return { skipped: true, reason: "no_recipients" }
    }

    for (const recipient of recipients) {
      await sendSmtpMail(smtp, recipient, subject, html)
    }

    return { ok: true, sent: recipients.length }
  },
})