771e25798d
O campo templateDescription nao estava sendo exibido porque o schema Zod em src/lib/mappers/ticket.ts nao incluia esse campo, fazendo com que ele fosse removido durante a validacao dos dados do servidor. - Adiciona templateDescription ao schema Zod do checklist - Remove logs de debug dos arquivos de backend e frontend 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
463 lines
17 KiB
TypeScript
463 lines
17 KiB
TypeScript
import { z } from "zod";
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import { ticketSchema, ticketStatusSchema, ticketWithDetailsSchema } from "@/lib/schemas/ticket";
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type NormalizedTicketStatus = z.infer<typeof ticketStatusSchema>;
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const STATUS_MAP: Record<string, NormalizedTicketStatus> = {
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NEW: "PENDING",
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PENDING: "PENDING",
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OPEN: "AWAITING_ATTENDANCE",
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AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
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ON_HOLD: "PAUSED",
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PAUSED: "PAUSED",
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RESOLVED: "RESOLVED",
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CLOSED: "RESOLVED",
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};
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function normalizeTicketStatus(status: unknown): NormalizedTicketStatus {
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if (typeof status !== "string") return "PENDING";
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const normalized = STATUS_MAP[status.toUpperCase()];
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return normalized ?? "PENDING";
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}
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const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/;
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function normalizeCustomFieldDateValue(raw: unknown): string | null {
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if (raw === null || raw === undefined) {
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return null;
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}
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if (typeof raw === "string") {
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const trimmed = raw.trim();
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if (!trimmed) return null;
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if (DATE_ONLY_REGEX.test(trimmed)) {
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return trimmed;
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}
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const parsed = new Date(trimmed);
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if (Number.isNaN(parsed.getTime())) {
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return null;
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}
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return parsed.toISOString().slice(0, 10);
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}
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const date =
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raw instanceof Date
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? raw
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: typeof raw === "number"
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? new Date(raw)
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: null;
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if (!date || Number.isNaN(date.getTime())) {
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return null;
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}
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return date.toISOString().slice(0, 10);
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}
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// Server shapes: datas como number (epoch ms) e alguns nullables
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// Relaxamos email/urls no shape do servidor para evitar que payloads parciais quebrem o app.
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const serverUserSchema = z.object({
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id: z.string(),
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name: z.string(),
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email: z.string().optional(),
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avatarUrl: z.string().optional(),
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teams: z.array(z.string()).optional(),
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});
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const serverMachineSummarySchema = z.object({
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id: z.string().nullable().optional(),
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hostname: z.string().nullable().optional(),
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persona: z.string().nullable().optional(),
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assignedUserName: z.string().nullable().optional(),
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assignedUserEmail: z.string().nullable().optional(),
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status: z.string().nullable().optional(),
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});
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const serverTicketSchema = z.object({
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id: z.string(),
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reference: z.number(),
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tenantId: z.string(),
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subject: z.string(),
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summary: z.string().optional().nullable(),
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status: z.string(),
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priority: z.string(),
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channel: z.string(),
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queue: z.string().nullable(),
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formTemplate: z.string().nullable().optional(),
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formTemplateLabel: z.string().nullable().optional(),
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checklist: z
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.array(
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z.object({
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id: z.string(),
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text: z.string(),
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description: z.string().optional(),
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type: z.enum(["checkbox", "question"]).optional(),
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options: z.array(z.string()).optional(),
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answer: z.string().optional(),
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done: z.boolean(),
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required: z.boolean().optional(),
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templateId: z.string().optional(),
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templateItemId: z.string().optional(),
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templateDescription: z.string().optional(),
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createdAt: z.number().optional(),
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createdBy: z.string().optional(),
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doneAt: z.number().optional(),
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doneBy: z.string().optional(),
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}),
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)
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.optional(),
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requester: serverUserSchema,
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assignee: serverUserSchema.nullable(),
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company: z
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.object({ id: z.string(), name: z.string(), isAvulso: z.boolean().optional() })
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.optional()
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.nullable(),
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machine: serverMachineSummarySchema.optional().nullable(),
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slaPolicy: z.any().nullable().optional(),
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slaSnapshot: z
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.object({
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categoryId: z.any().optional(),
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categoryName: z.string().optional(),
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priority: z.string().optional(),
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responseTargetMinutes: z.number().optional().nullable(),
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responseMode: z.string().optional(),
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solutionTargetMinutes: z.number().optional().nullable(),
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solutionMode: z.string().optional(),
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alertThreshold: z.number().optional(),
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pauseStatuses: z.array(z.string()).optional(),
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})
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.nullable()
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.optional(),
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slaResponseDueAt: z.number().nullable().optional(),
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slaSolutionDueAt: z.number().nullable().optional(),
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slaResponseStatus: z.string().nullable().optional(),
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slaSolutionStatus: z.string().nullable().optional(),
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slaPausedAt: z.number().nullable().optional(),
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slaPausedBy: z.string().nullable().optional(),
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slaPausedMs: z.number().nullable().optional(),
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dueAt: z.number().nullable().optional(),
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visitStatus: z.string().nullable().optional(),
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visitPerformedAt: z.number().nullable().optional(),
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firstResponseAt: z.number().nullable().optional(),
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resolvedAt: z.number().nullable().optional(),
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closedAt: z.number().nullable().optional(),
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reopenDeadline: z.number().nullable().optional(),
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reopenWindowDays: z.number().nullable().optional(),
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reopenedAt: z.number().nullable().optional(),
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updatedAt: z.number(),
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createdAt: z.number(),
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tags: z.array(z.string()).default([]).optional(),
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lastTimelineEntry: z.string().nullable().optional(),
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metrics: z.any().nullable().optional(),
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csatScore: z.number().nullable().optional(),
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csatMaxScore: z.number().nullable().optional(),
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csatComment: z.string().nullable().optional(),
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csatRatedAt: z.number().nullable().optional(),
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csatRatedBy: z.string().nullable().optional(),
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category: z
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.object({
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id: z.string(),
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name: z.string(),
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})
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.nullable()
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.optional(),
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subcategory: z
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.object({
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id: z.string(),
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name: z.string(),
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categoryId: z.string().optional(),
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})
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.nullable()
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.optional(),
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workSummary: z
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.object({
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totalWorkedMs: z.number(),
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internalWorkedMs: z.number().optional(),
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externalWorkedMs: z.number().optional(),
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serverNow: z.number().optional(),
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activeSession: z
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.object({
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id: z.string(),
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agentId: z.string(),
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startedAt: z.number(),
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})
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.nullable(),
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perAgentTotals: z
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.array(
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z.object({
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agentId: z.string(),
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agentName: z.string().nullable().optional(),
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agentEmail: z.string().nullable().optional(),
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avatarUrl: z.string().nullable().optional(),
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totalWorkedMs: z.number(),
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internalWorkedMs: z.number().optional(),
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externalWorkedMs: z.number().optional(),
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}),
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)
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.optional(),
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})
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.nullable()
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.optional(),
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});
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const serverAttachmentSchema = z.object({
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id: z.any(),
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name: z.string(),
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size: z.number().optional(),
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url: z.string().url().optional(),
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});
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const serverCommentSchema = z.object({
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id: z.string(),
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author: serverUserSchema,
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visibility: z.string(),
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body: z.string(),
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attachments: z.array(serverAttachmentSchema).default([]).optional(),
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createdAt: z.number(),
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updatedAt: z.number(),
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});
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const serverEventSchema = z.object({
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id: z.string(),
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type: z.string(),
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payload: z.any().optional(),
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createdAt: z.number(),
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});
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const serverCustomFieldValueSchema = z.object({
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label: z.string(),
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type: z.string(),
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value: z.any().optional(),
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displayValue: z.string().optional(),
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});
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const serverTicketWithDetailsSchema = serverTicketSchema.extend({
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description: z.string().optional().nullable(),
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customFields: z.record(z.string(), serverCustomFieldValueSchema).optional(),
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timeline: z.array(serverEventSchema),
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comments: z.array(serverCommentSchema),
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company: z
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.object({ id: z.string(), name: z.string(), isAvulso: z.boolean().optional() })
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.optional()
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.nullable(),
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});
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export function mapTicketFromServer(input: unknown) {
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const {
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csatScore,
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csatMaxScore,
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csatComment,
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csatRatedAt,
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csatRatedBy,
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...base
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} = serverTicketSchema.parse(input);
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const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
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const checklist = (s.checklist ?? []).map((item) => ({
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...item,
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required: item.required ?? true,
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}));
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const slaSnapshot = s.slaSnapshot
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? {
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categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
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categoryName: s.slaSnapshot.categoryName ?? undefined,
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priority: s.slaSnapshot.priority ?? "",
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responseTargetMinutes: s.slaSnapshot.responseTargetMinutes ?? null,
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responseMode: (s.slaSnapshot.responseMode ?? "calendar") as "business" | "calendar",
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solutionTargetMinutes: s.slaSnapshot.solutionTargetMinutes ?? null,
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solutionMode: (s.slaSnapshot.solutionMode ?? "calendar") as "business" | "calendar",
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alertThreshold: typeof s.slaSnapshot.alertThreshold === "number" ? s.slaSnapshot.alertThreshold : null,
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pauseStatuses: s.slaSnapshot.pauseStatuses ?? [],
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}
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: null;
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const ui = {
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...base,
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status: normalizeTicketStatus(s.status),
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checklist,
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company: s.company
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? { id: s.company.id, name: s.company.name, isAvulso: s.company.isAvulso ?? false }
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: undefined,
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machine: s.machine
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? {
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id: s.machine.id ?? null,
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hostname: s.machine.hostname ?? null,
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persona: s.machine.persona ?? null,
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assignedUserName: s.machine.assignedUserName ?? null,
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assignedUserEmail: s.machine.assignedUserEmail ?? null,
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status: s.machine.status ?? null,
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}
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: null,
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category: s.category ?? undefined,
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subcategory: s.subcategory ?? undefined,
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lastTimelineEntry: s.lastTimelineEntry ?? undefined,
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updatedAt: new Date(s.updatedAt),
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createdAt: new Date(s.createdAt),
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dueAt: s.dueAt ? new Date(s.dueAt) : null,
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firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
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resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
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closedAt: s.closedAt ? new Date(s.closedAt) : null,
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reopenDeadline: typeof s.reopenDeadline === "number" ? s.reopenDeadline : null,
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reopenWindowDays: typeof s.reopenWindowDays === "number" ? s.reopenWindowDays : null,
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reopenedAt: typeof s.reopenedAt === "number" ? s.reopenedAt : null,
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csatScore: typeof csatScore === "number" ? csatScore : null,
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csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
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csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,
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csatRatedAt: csatRatedAt ? new Date(csatRatedAt) : null,
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csatRatedBy: csatRatedBy ?? null,
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formTemplateLabel: base.formTemplateLabel ?? null,
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slaSnapshot,
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slaResponseDueAt: s.slaResponseDueAt ? new Date(s.slaResponseDueAt) : null,
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slaSolutionDueAt: s.slaSolutionDueAt ? new Date(s.slaSolutionDueAt) : null,
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slaResponseStatus: typeof s.slaResponseStatus === "string" ? (s.slaResponseStatus as string) : null,
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slaSolutionStatus: typeof s.slaSolutionStatus === "string" ? (s.slaSolutionStatus as string) : null,
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slaPausedAt: s.slaPausedAt ? new Date(s.slaPausedAt) : null,
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slaPausedBy: s.slaPausedBy ?? null,
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slaPausedMs: typeof s.slaPausedMs === "number" ? s.slaPausedMs : null,
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visitStatus: typeof s.visitStatus === "string" ? s.visitStatus : null,
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visitPerformedAt: s.visitPerformedAt ? new Date(s.visitPerformedAt) : null,
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workSummary: s.workSummary
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? {
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totalWorkedMs: s.workSummary.totalWorkedMs,
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internalWorkedMs: s.workSummary.internalWorkedMs ?? 0,
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externalWorkedMs: s.workSummary.externalWorkedMs ?? 0,
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serverNow: s.workSummary.serverNow,
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activeSession: s.workSummary.activeSession
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? {
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...s.workSummary.activeSession,
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startedAt: new Date(s.workSummary.activeSession.startedAt),
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}
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: null,
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perAgentTotals: (s.workSummary.perAgentTotals ?? []).map((item) => ({
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agentId: item.agentId,
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agentName: item.agentName ?? null,
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agentEmail: item.agentEmail ?? null,
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avatarUrl: item.avatarUrl ?? null,
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totalWorkedMs: item.totalWorkedMs,
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internalWorkedMs: item.internalWorkedMs ?? 0,
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externalWorkedMs: item.externalWorkedMs ?? 0,
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})),
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}
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: undefined,
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};
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return ui as unknown as z.infer<typeof ticketSchema>;
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}
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export function mapTicketsFromServerList(arr: unknown[]) {
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return arr.map(mapTicketFromServer);
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}
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export function mapTicketWithDetailsFromServer(input: unknown) {
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const {
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csatScore,
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csatMaxScore,
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csatComment,
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csatRatedAt,
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csatRatedBy,
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...base
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} = serverTicketWithDetailsSchema.parse(input);
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const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
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const checklist = (s.checklist ?? []).map((item) => ({
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...item,
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required: item.required ?? true,
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}));
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const slaSnapshot = s.slaSnapshot
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? {
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categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
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categoryName: s.slaSnapshot.categoryName ?? undefined,
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priority: s.slaSnapshot.priority ?? "",
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responseTargetMinutes: s.slaSnapshot.responseTargetMinutes ?? null,
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responseMode: (s.slaSnapshot.responseMode ?? "calendar") as "business" | "calendar",
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solutionTargetMinutes: s.slaSnapshot.solutionTargetMinutes ?? null,
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solutionMode: (s.slaSnapshot.solutionMode ?? "calendar") as "business" | "calendar",
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alertThreshold: typeof s.slaSnapshot.alertThreshold === "number" ? s.slaSnapshot.alertThreshold : null,
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pauseStatuses: s.slaSnapshot.pauseStatuses ?? [],
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}
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: null;
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const customFields = Object.entries(s.customFields ?? {}).reduce<
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Record<string, { label: string; type: string; value?: unknown; displayValue?: string }>
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>(
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(acc, [key, value]) => {
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let parsedValue: unknown = value.value;
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if (value.type === "date") {
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parsedValue = normalizeCustomFieldDateValue(value.value) ?? value.value;
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}
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acc[key] = {
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label: value.label,
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type: value.type,
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value: parsedValue,
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displayValue: value.displayValue,
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};
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return acc;
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},
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{}
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);
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const ui = {
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...base,
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customFields,
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status: normalizeTicketStatus(base.status),
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checklist,
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category: base.category ?? undefined,
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subcategory: base.subcategory ?? undefined,
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lastTimelineEntry: base.lastTimelineEntry ?? undefined,
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updatedAt: new Date(base.updatedAt),
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createdAt: new Date(base.createdAt),
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dueAt: base.dueAt ? new Date(base.dueAt) : null,
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visitStatus: typeof base.visitStatus === "string" ? base.visitStatus : null,
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visitPerformedAt: base.visitPerformedAt ? new Date(base.visitPerformedAt) : null,
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firstResponseAt: base.firstResponseAt ? new Date(base.firstResponseAt) : null,
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resolvedAt: base.resolvedAt ? new Date(base.resolvedAt) : null,
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closedAt: base.closedAt ? new Date(base.closedAt) : null,
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reopenDeadline: typeof base.reopenDeadline === "number" ? base.reopenDeadline : null,
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reopenWindowDays: typeof base.reopenWindowDays === "number" ? base.reopenWindowDays : null,
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reopenedAt: typeof base.reopenedAt === "number" ? base.reopenedAt : null,
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csatScore: typeof csatScore === "number" ? csatScore : null,
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csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
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csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,
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csatRatedAt: csatRatedAt ? new Date(csatRatedAt) : null,
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csatRatedBy: csatRatedBy ?? null,
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company: base.company ? { id: base.company.id, name: base.company.name, isAvulso: base.company.isAvulso ?? false } : undefined,
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machine: base.machine
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? {
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id: base.machine.id ?? null,
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hostname: base.machine.hostname ?? null,
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persona: base.machine.persona ?? null,
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assignedUserName: base.machine.assignedUserName ?? null,
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assignedUserEmail: base.machine.assignedUserEmail ?? null,
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status: base.machine.status ?? null,
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}
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: null,
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slaSnapshot,
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slaResponseDueAt: base.slaResponseDueAt ? new Date(base.slaResponseDueAt) : null,
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slaSolutionDueAt: base.slaSolutionDueAt ? new Date(base.slaSolutionDueAt) : null,
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slaResponseStatus: typeof base.slaResponseStatus === "string" ? (base.slaResponseStatus as string) : null,
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slaSolutionStatus: typeof base.slaSolutionStatus === "string" ? (base.slaSolutionStatus as string) : null,
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slaPausedAt: base.slaPausedAt ? new Date(base.slaPausedAt) : null,
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slaPausedBy: base.slaPausedBy ?? null,
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slaPausedMs: typeof base.slaPausedMs === "number" ? base.slaPausedMs : null,
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timeline: base.timeline.map((e) => ({ ...e, createdAt: new Date(e.createdAt) })),
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comments: base.comments.map((c) => ({
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...c,
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createdAt: new Date(c.createdAt),
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updatedAt: new Date(c.updatedAt),
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})),
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workSummary: base.workSummary
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? {
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totalWorkedMs: base.workSummary.totalWorkedMs,
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internalWorkedMs: base.workSummary.internalWorkedMs ?? 0,
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externalWorkedMs: base.workSummary.externalWorkedMs ?? 0,
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serverNow: base.workSummary.serverNow,
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activeSession: base.workSummary.activeSession
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? {
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...base.workSummary.activeSession,
|
|
startedAt: new Date(base.workSummary.activeSession.startedAt),
|
|
}
|
|
: null,
|
|
perAgentTotals: (base.workSummary.perAgentTotals ?? []).map((item) => ({
|
|
agentId: item.agentId,
|
|
agentName: item.agentName ?? null,
|
|
agentEmail: item.agentEmail ?? null,
|
|
avatarUrl: item.avatarUrl ?? null,
|
|
totalWorkedMs: item.totalWorkedMs,
|
|
internalWorkedMs: item.internalWorkedMs ?? 0,
|
|
externalWorkedMs: item.externalWorkedMs ?? 0,
|
|
})),
|
|
}
|
|
: undefined,
|
|
};
|
|
return ui as unknown as z.infer<typeof ticketWithDetailsSchema>;
|
|
}
|