sistema-de-chamados/src/app/ticket-view/[token]/page.tsx

"use client"

import { useEffect, useState, useCallback } from "react"
import { useParams } from "next/navigation"
import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
import { Badge } from "@/components/ui/badge"
import { Button } from "@/components/ui/button"
import { Loader2, ExternalLink, CheckCircle, AlertCircle, Clock, MessageSquare } from "lucide-react"
import { getTicketStatusMeta } from "@/lib/ticket-status-style"
import { getTicketPriorityMeta } from "@/lib/ticket-priority-style"

interface TicketData {
  id: string
  reference: number
  subject: string
  summary: string | null
  status: string
  priority: string
  channel: string
  createdAt: string
  resolvedAt: string | null
  requester: {
    id: string
    name: string
  }
  assignee: {
    id: string
    name: string
  } | null
  company: {
    id: string
    name: string
  } | null
  comments: Array<{
    id: string
    body: string
    createdAt: string
    author: {
      id: string
      name: string
    }
  }>
  rating: {
    rating: number
    comment: string | null
    createdAt: string
  } | null
}

interface TokenData {
  id: string
  scope: string
  expiresAt: string
  used: boolean
}

export default function TicketViewPage() {
  const params = useParams()
  const token = params.token as string

  const [loading, setLoading] = useState(true)
  const [error, setError] = useState<string | null>(null)
  const [ticket, setTicket] = useState<TicketData | null>(null)
  const [tokenData, setTokenData] = useState<TokenData | null>(null)
  const [tryingRaven, setTryingRaven] = useState(true)
  const [ravenAvailable, setRavenAvailable] = useState(false)

  const loadTicket = useCallback(async () => {
    try {
      setLoading(true)
      const response = await fetch(`/api/ticket-access/${token}`)

      if (!response.ok) {
        const data = await response.json()
        throw new Error(data.error || "Erro ao carregar chamado")
      }

      const data = await response.json()
      setTicket(data.ticket)
      setTokenData(data.token)
    } catch (err) {
      setError(err instanceof Error ? err.message : "Erro desconhecido")
    } finally {
      setLoading(false)
    }
  }, [token])

  // Tenta abrir o protocolo raven://
  useEffect(() => {
    if (!token) return

    const tryRavenProtocol = async () => {
      setTryingRaven(true)

      // Tenta abrir o protocolo raven://
      const ravenUrl = `raven://ticket/${token}`

      // Cria um iframe oculto para detectar se o protocolo foi aceito
      const iframe = document.createElement("iframe")
      iframe.style.display = "none"
      document.body.appendChild(iframe)

      let protocolHandled = false

      // Listener para detectar se o navegador aceitou o protocolo
      const handleBlur = () => {
        protocolHandled = true
        setRavenAvailable(true)
      }

      window.addEventListener("blur", handleBlur)

      // Tenta navegar para o protocolo
      try {
        window.location.href = ravenUrl
      } catch {
        // Protocolo não suportado
      }

      // Aguarda 2 segundos para ver se o protocolo foi aceito
      setTimeout(() => {
        window.removeEventListener("blur", handleBlur)
        document.body.removeChild(iframe)

        if (!protocolHandled) {
          // Protocolo não foi aceito, carrega o ticket no navegador
          setTryingRaven(false)
          loadTicket()
        }
      }, 2000)
    }

    tryRavenProtocol()
  }, [token, loadTicket])

  const formatDate = (dateStr: string) => {
    return new Date(dateStr).toLocaleString("pt-BR", {
      timeZone: "America/Sao_Paulo",
      day: "2-digit",
      month: "2-digit",
      year: "numeric",
      hour: "2-digit",
      minute: "2-digit",
    })
  }

  // Mostra tela de "Abrindo no Raven..."
  if (tryingRaven) {
    return (
      <div className="min-h-screen bg-background flex items-center justify-center p-4">
        <Card className="w-full max-w-md">
          <CardContent className="pt-6 text-center">
            <Loader2 className="h-12 w-12 animate-spin mx-auto mb-4 text-primary" />
            <h2 className="text-xl font-semibold mb-2">Abrindo no Raven...</h2>
            <p className="text-muted-foreground text-sm">
              Se o aplicativo Raven estiver instalado, ele abrirá automaticamente.
            </p>
            <p className="text-muted-foreground text-sm mt-2">
              Caso contrário, o chamado será exibido aqui em instantes.
            </p>
          </CardContent>
        </Card>
      </div>
    )
  }

  // Mostra loading
  if (loading) {
    return (
      <div className="min-h-screen bg-background flex items-center justify-center p-4">
        <Card className="w-full max-w-md">
          <CardContent className="pt-6 text-center">
            <Loader2 className="h-12 w-12 animate-spin mx-auto mb-4 text-primary" />
            <h2 className="text-xl font-semibold">Carregando chamado...</h2>
          </CardContent>
        </Card>
      </div>
    )
  }

  // Mostra erro
  if (error) {
    return (
      <div className="min-h-screen bg-background flex items-center justify-center p-4">
        <Card className="w-full max-w-md">
          <CardContent className="pt-6 text-center">
            <AlertCircle className="h-12 w-12 mx-auto mb-4 text-destructive" />
            <h2 className="text-xl font-semibold mb-2">Erro ao carregar</h2>
            <p className="text-muted-foreground">{error}</p>
            <Button className="mt-4" onClick={() => loadTicket()}>
              Tentar novamente
            </Button>
          </CardContent>
        </Card>
      </div>
    )
  }

  if (!ticket) return null

  const statusMeta = getTicketStatusMeta(ticket.status)
  const priorityMeta = getTicketPriorityMeta(ticket.priority)

  return (
    <div className="min-h-screen bg-background p-4">
      <div className="max-w-3xl mx-auto space-y-6">
        {/* Header */}
        <div className="flex items-center justify-between">
          <div className="flex items-center gap-2">
            <div className="w-10 h-10 bg-primary rounded-lg flex items-center justify-center">
              <span className="text-primary-foreground font-bold text-lg">R</span>
            </div>
            <span className="text-xl font-semibold">Raven</span>
          </div>
          {ravenAvailable && (
            <Button variant="outline" size="sm" asChild>
              <a href={`raven://ticket/${token}`}>
                <ExternalLink className="h-4 w-4 mr-2" />
                Abrir no Raven
              </a>
            </Button>
          )}
        </div>

        {/* Ticket Card */}
        <Card>
          <CardHeader>
            <div className="flex items-start justify-between gap-4">
              <div>
                <div className="flex items-center gap-2 mb-2">
                  <Badge variant="outline" className="font-mono">
                    #{ticket.reference}
                  </Badge>
                  <Badge className={statusMeta.badgeClass}>
                    {statusMeta.label}
                  </Badge>
                  <Badge className={priorityMeta.badgeClass}>
                    {priorityMeta.label}
                  </Badge>
                </div>
                <CardTitle className="text-xl">{ticket.subject}</CardTitle>
              </div>
            </div>
          </CardHeader>
          <CardContent className="space-y-6">
            {/* Informações */}
            <div className="grid grid-cols-2 gap-4 text-sm">
              <div>
                <span className="text-muted-foreground">Solicitante</span>
                <p className="font-medium">{ticket.requester.name}</p>
              </div>
              <div>
                <span className="text-muted-foreground">Responsável</span>
                <p className="font-medium">{ticket.assignee?.name ?? "Não atribuído"}</p>
              </div>
              <div>
                <span className="text-muted-foreground">Criado em</span>
                <p className="font-medium">{formatDate(ticket.createdAt)}</p>
              </div>
              {ticket.resolvedAt && (
                <div>
                  <span className="text-muted-foreground">Resolvido em</span>
                  <p className="font-medium">{formatDate(ticket.resolvedAt)}</p>
                </div>
              )}
              {ticket.company && (
                <div>
                  <span className="text-muted-foreground">Empresa</span>
                  <p className="font-medium">{ticket.company.name}</p>
                </div>
              )}
            </div>

            {/* Resumo */}
            {ticket.summary && (
              <div>
                <h3 className="text-sm font-medium text-muted-foreground mb-2">Descrição</h3>
                <p className="text-sm whitespace-pre-wrap">{ticket.summary}</p>
              </div>
            )}

            {/* Avaliação */}
            {ticket.rating && (
              <div className="bg-muted/50 rounded-lg p-4">
                <div className="flex items-center gap-2 mb-2">
                  <CheckCircle className="h-4 w-4 text-emerald-500" />
                  <span className="text-sm font-medium">Avaliação</span>
                </div>
                <div className="flex items-center gap-1 mb-2">
                  {[1, 2, 3, 4, 5].map((star) => (
                    <span
                      key={star}
                      className={`text-xl ${star <= ticket.rating!.rating ? "text-amber-400" : "text-muted"}`}
                    >
                      ★
                    </span>
                  ))}
                </div>
                {ticket.rating.comment && (
                  <p className="text-sm text-muted-foreground">{ticket.rating.comment}</p>
                )}
              </div>
            )}

            {/* Comentários */}
            {ticket.comments.length > 0 && (
              <div>
                <h3 className="text-sm font-medium text-muted-foreground mb-4 flex items-center gap-2">
                  <MessageSquare className="h-4 w-4" />
                  Últimas atualizações
                </h3>
                <div className="space-y-4">
                  {ticket.comments.map((comment) => (
                    <div key={comment.id} className="border-l-2 border-primary pl-4">
                      <div className="flex items-center gap-2 mb-1">
                        <span className="text-sm font-medium">{comment.author.name}</span>
                        <span className="text-xs text-muted-foreground flex items-center gap-1">
                          <Clock className="h-3 w-3" />
                          {formatDate(comment.createdAt)}
                        </span>
                      </div>
                      <p className="text-sm whitespace-pre-wrap">{comment.body}</p>
                    </div>
                  ))}
                </div>
              </div>
            )}
          </CardContent>
        </Card>

        {/* Footer */}
        <p className="text-center text-xs text-muted-foreground">
          Este link expira em {tokenData ? formatDate(tokenData.expiresAt) : "breve"}.
          <br />
          Para acesso completo, utilize o aplicativo Raven ou acesse o portal.
        </p>
      </div>
    </div>
  )
}