sistema-de-chamados/src/app/tickets/new/page.tsx
2025-11-01 01:48:15 -03:00

551 lines
23 KiB
TypeScript

"use client"
import { useEffect, useMemo, useState } from "react"
import { useRouter } from "next/navigation"
import { useMutation, useQuery } from "convex/react"
import { toast } from "sonner"
import type { Doc, Id } from "@/convex/_generated/dataModel"
import type { TicketPriority, TicketQueueSummary } from "@/lib/schemas/ticket"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import { useAuth } from "@/lib/auth-client"
import { api } from "@/convex/_generated/api"
import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
import { Button } from "@/components/ui/button"
import { Input } from "@/components/ui/input"
import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
import { RichTextEditor, sanitizeEditorHtml } from "@/components/ui/rich-text-editor"
import { Spinner } from "@/components/ui/spinner"
import { Badge } from "@/components/ui/badge"
import { cn } from "@/lib/utils"
import {
PriorityIcon,
priorityBadgeClass,
priorityItemClass,
priorityStyles,
priorityTriggerClass,
} from "@/components/tickets/priority-select"
import { CategorySelectFields } from "@/components/tickets/category-select"
type CustomerOption = {
id: string
name: string
email: string
role: string
companyId: string | null
companyName: string | null
companyIsAvulso: boolean
avatarUrl: string | null
}
const ALL_COMPANIES_VALUE = "__all__"
const NO_COMPANY_VALUE = "__no_company__"
const NO_REQUESTER_VALUE = "__no_requester__"
export default function NewTicketPage() {
const router = useRouter()
const { convexUserId, isStaff, role } = useAuth()
const queuesEnabled = Boolean(isStaff && convexUserId)
const queueArgs = queuesEnabled
? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
: undefined
const queuesRemote = useQuery(queuesEnabled ? api.queues.summary : "skip", queueArgs)
const queues = useMemo(
() => (Array.isArray(queuesRemote) ? (queuesRemote as TicketQueueSummary[]) : []),
[queuesRemote]
)
const create = useMutation(api.tickets.create)
const addComment = useMutation(api.tickets.addComment)
const staffRaw = useQuery(api.users.listAgents, { tenantId: DEFAULT_TENANT_ID }) as Doc<"users">[] | undefined
const staff = useMemo(
() => (staffRaw ?? []).sort((a, b) => a.name.localeCompare(b.name, "pt-BR")),
[staffRaw]
)
const directoryQueryEnabled = queuesEnabled && Boolean(convexUserId)
const companiesArgs = directoryQueryEnabled
? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
: undefined
const companiesRemote = useQuery(
directoryQueryEnabled ? api.companies.list : "skip",
companiesArgs
)
const companies = useMemo(
() =>
(Array.isArray(companiesRemote) ? companiesRemote : []).map((company) => ({
id: String(company.id),
name: company.name,
slug: company.slug ?? null,
})),
[companiesRemote]
)
const customersArgs = directoryQueryEnabled
? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> }
: undefined
const customersRemote = useQuery(
directoryQueryEnabled ? api.users.listCustomers : "skip",
customersArgs
)
const customers = useMemo(
() => (Array.isArray(customersRemote) ? (customersRemote as CustomerOption[]) : []),
[customersRemote]
)
const [subject, setSubject] = useState("")
const [summary, setSummary] = useState("")
const [priority, setPriority] = useState<TicketPriority>("MEDIUM")
const [channel, setChannel] = useState("MANUAL")
const [queueName, setQueueName] = useState<string | null>(null)
const [assigneeId, setAssigneeId] = useState<string | null>(null)
const [description, setDescription] = useState("")
const [loading, setLoading] = useState(false)
const [subjectError, setSubjectError] = useState<string | null>(null)
const [categoryId, setCategoryId] = useState<string | null>(null)
const [subcategoryId, setSubcategoryId] = useState<string | null>(null)
const [categoryError, setCategoryError] = useState<string | null>(null)
const [subcategoryError, setSubcategoryError] = useState<string | null>(null)
const [descriptionError, setDescriptionError] = useState<string | null>(null)
const [assigneeInitialized, setAssigneeInitialized] = useState(false)
const [companyFilter, setCompanyFilter] = useState<string>(ALL_COMPANIES_VALUE)
const [requesterId, setRequesterId] = useState<string | null>(convexUserId)
const [requesterError, setRequesterError] = useState<string | null>(null)
const [customersInitialized, setCustomersInitialized] = useState(false)
const queueOptions = useMemo(() => queues.map((q) => q.name), [queues])
const assigneeSelectValue = assigneeId ?? "NONE"
const companyOptions = useMemo(() => {
const map = new Map<string, { id: string; name: string; isAvulso?: boolean }>()
companies.forEach((company) => {
map.set(company.id, { id: company.id, name: company.name, isAvulso: false })
})
customers.forEach((customer) => {
if (customer.companyId && !map.has(customer.companyId)) {
map.set(customer.companyId, {
id: customer.companyId,
name: customer.companyName ?? "Empresa sem nome",
isAvulso: customer.companyIsAvulso,
})
}
})
const includeNoCompany = customers.some((customer) => !customer.companyId)
const result: Array<{ id: string; name: string; isAvulso?: boolean }> = [
{ id: ALL_COMPANIES_VALUE, name: "Todas as empresas" },
]
if (includeNoCompany) {
result.push({ id: NO_COMPANY_VALUE, name: "Sem empresa" })
}
const sorted = Array.from(map.values()).sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
return [...result, ...sorted]
}, [companies, customers])
const filteredCustomers = useMemo(() => {
if (companyFilter === ALL_COMPANIES_VALUE) return customers
if (companyFilter === NO_COMPANY_VALUE) {
return customers.filter((customer) => !customer.companyId)
}
return customers.filter((customer) => customer.companyId === companyFilter)
}, [companyFilter, customers])
useEffect(() => {
if (customersInitialized) return
if (!customers.length) return
let initialRequester = requesterId
if (!initialRequester || !customers.some((customer) => customer.id === initialRequester)) {
if (convexUserId && customers.some((customer) => customer.id === convexUserId)) {
initialRequester = convexUserId
} else {
initialRequester = customers[0]?.id ?? null
}
}
if (initialRequester) {
setRequesterId(initialRequester)
const selected = customers.find((customer) => customer.id === initialRequester)
if (selected?.companyId) {
setCompanyFilter(selected.companyId)
} else if (selected) {
setCompanyFilter(NO_COMPANY_VALUE)
}
}
setCustomersInitialized(true)
}, [customersInitialized, customers, requesterId, convexUserId])
useEffect(() => {
if (!customersInitialized) return
const available = filteredCustomers
if (available.length === 0) {
if (requesterId !== null) {
setRequesterId(null)
}
return
}
if (!requesterId || !available.some((customer) => customer.id === requesterId)) {
setRequesterId(available[0].id)
}
}, [filteredCustomers, customersInitialized, requesterId])
useEffect(() => {
if (requesterId && requesterError) {
setRequesterError(null)
}
}, [requesterId, requesterError])
useEffect(() => {
if (assigneeInitialized) return
if (!convexUserId) return
setAssigneeId(convexUserId)
setAssigneeInitialized(true)
}, [assigneeInitialized, convexUserId])
// Default queue to "Chamados" if available
useEffect(() => {
if (queueName) return
const hasChamados = queueOptions.includes("Chamados")
if (hasChamados) setQueueName("Chamados")
}, [queueOptions, queueName])
const allowTicketMentions = useMemo(() => {
const normalized = (role ?? "").toLowerCase()
return normalized === "admin" || normalized === "agent" || normalized === "collaborator"
}, [role])
async function submit(event: React.FormEvent) {
event.preventDefault()
if (!convexUserId || loading) return
const trimmedSubject = subject.trim()
if (trimmedSubject.length < 3) {
setSubjectError("Informe um assunto com pelo menos 3 caracteres.")
return
}
setSubjectError(null)
if (!categoryId) {
setCategoryError("Selecione uma categoria.")
return
}
if (!subcategoryId) {
setSubcategoryError("Selecione uma categoria secundária.")
return
}
const sanitizedDescription = sanitizeEditorHtml(description)
const plainDescription = sanitizedDescription.replace(/<[^>]*>/g, "").trim()
if (plainDescription.length === 0) {
setDescriptionError("Descreva o contexto do chamado.")
return
}
setDescriptionError(null)
if (!requesterId) {
setRequesterError("Selecione um solicitante.")
toast.error("Selecione um solicitante para o chamado.")
return
}
setLoading(true)
toast.loading("Criando ticket...", { id: "create-ticket" })
try {
const selQueue = queues.find((q) => q.name === queueName)
const queueId = selQueue ? (selQueue.id as Id<"queues">) : undefined
const assigneeToSend = assigneeId ? (assigneeId as Id<"users">) : undefined
const requesterToSend = requesterId as Id<"users">
const id = await create({
actorId: convexUserId as Id<"users">,
tenantId: DEFAULT_TENANT_ID,
subject: trimmedSubject,
summary: summary.trim() || undefined,
priority,
channel,
queueId,
requesterId: requesterToSend,
assigneeId: assigneeToSend,
categoryId: categoryId as Id<"ticketCategories">,
subcategoryId: subcategoryId as Id<"ticketSubcategories">,
})
if (plainDescription.length > 0) {
await addComment({
ticketId: id as Id<"tickets">,
authorId: convexUserId as Id<"users">,
visibility: "INTERNAL",
body: sanitizedDescription,
attachments: [],
})
}
toast.success("Ticket criado!", { id: "create-ticket" })
router.replace(`/tickets/${id}`)
} catch (error) {
console.error(error)
toast.error("Não foi possível criar o ticket.", { id: "create-ticket" })
} finally {
setLoading(false)
}
}
const selectTriggerClass = "flex h-8 w-full items-center justify-between rounded-full border border-slate-300 bg-white px-3 text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
const selectItemClass = "flex items-center gap-2 rounded-md px-2 py-2 text-sm text-neutral-800 transition data-[state=checked]:bg-[#00e8ff]/15 data-[state=checked]:text-neutral-900 focus:bg-[#00e8ff]/10"
return (
<div className="mx-auto max-w-3xl px-6 py-8">
<Card className="rounded-2xl border border-slate-200 shadow-sm">
<CardHeader className="space-y-2">
<CardTitle className="text-2xl font-semibold text-neutral-900">Novo ticket</CardTitle>
<CardDescription className="text-sm text-neutral-600">Preencha as informações básicas para abrir um chamado.</CardDescription>
</CardHeader>
<CardContent>
<form onSubmit={submit} className="space-y-6">
<div className="space-y-2">
<label className="flex items-center gap-1 text-sm font-medium text-neutral-700" htmlFor="subject">
Assunto <span className="text-red-500">*</span>
</label>
<Input
id="subject"
value={subject}
onChange={(event) => {
setSubject(event.target.value)
if (subjectError) setSubjectError(null)
}}
placeholder="Ex.: Erro 500 no portal"
aria-invalid={subjectError ? "true" : undefined}
/>
{subjectError ? <p className="text-xs font-medium text-red-500">{subjectError}</p> : null}
</div>
<div className="space-y-2">
<label className="text-sm font-medium text-neutral-700" htmlFor="summary">
Resumo
</label>
<textarea
id="summary"
className="min-h-[96px] w-full rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm text-neutral-800 shadow-sm outline-none transition-colors focus-visible:border-[#00d6eb] focus-visible:ring-[3px] focus-visible:ring-[#00e8ff]/20"
value={summary}
onChange={(event) => setSummary(event.target.value)}
placeholder="Resuma rapidamente o cenário ou impacto do ticket."
/>
</div>
<div className="space-y-2">
<label className="flex items-center gap-1 text-sm font-medium text-neutral-700">
Descrição <span className="text-red-500">*</span>
</label>
<RichTextEditor
value={description}
onChange={(html) => {
setDescription(html)
if (descriptionError) {
const plain = html.replace(/<[^>]*>/g, "").trim()
if (plain.length > 0) {
setDescriptionError(null)
}
}
}}
placeholder="Detalhe o problema, passos para reproduzir, links, etc."
ticketMention={{ enabled: allowTicketMentions }}
/>
{descriptionError ? <p className="text-xs font-medium text-red-500">{descriptionError}</p> : null}
</div>
<div className="grid gap-4 md:grid-cols-2">
<div className="space-y-2">
<label className="text-sm font-medium text-neutral-700" htmlFor="company">
Empresa
</label>
<Select
value={companyFilter}
onValueChange={(value) => {
setCompanyFilter(value)
setRequesterError(null)
}}
>
<SelectTrigger className={selectTriggerClass}>
<SelectValue placeholder="Selecionar empresa" />
</SelectTrigger>
<SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-sm">
{companyOptions.map((option) => (
<SelectItem key={option.id} value={option.id} className={selectItemClass}>
{option.name}
</SelectItem>
))}
</SelectContent>
</Select>
</div>
<div className="space-y-2">
<label className="flex items-center gap-1 text-sm font-medium text-neutral-700" htmlFor="requester">
Solicitante <span className="text-red-500">*</span>
</label>
<Select
value={requesterId ?? NO_REQUESTER_VALUE}
onValueChange={(value) => {
if (value === NO_REQUESTER_VALUE) {
setRequesterId(null)
} else {
setRequesterId(value)
}
}}
disabled={filteredCustomers.length === 0}
>
<SelectTrigger className={selectTriggerClass}>
<SelectValue
placeholder={filteredCustomers.length === 0 ? "Nenhum usuário disponível" : "Selecionar solicitante"}
/>
</SelectTrigger>
<SelectContent className="max-h-64 rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-sm">
{filteredCustomers.length === 0 ? (
<SelectItem value={NO_REQUESTER_VALUE} disabled className={selectItemClass}>
Nenhum usuário disponível
</SelectItem>
) : (
filteredCustomers.map((customer) => (
<SelectItem key={customer.id} value={customer.id} className={selectItemClass}>
<div className="flex flex-col">
<span className="font-medium">{customer.name}</span>
<span className="text-xs text-neutral-500">{customer.email}</span>
</div>
</SelectItem>
))
)}
</SelectContent>
</Select>
{filteredCustomers.length === 0 ? (
<p className="text-xs text-neutral-500">
Nenhum colaborador disponível para a empresa selecionada.
</p>
) : null}
{requesterError ? <p className="text-xs font-medium text-red-500">{requesterError}</p> : null}
</div>
</div>
<div className="space-y-2">
<CategorySelectFields
tenantId={DEFAULT_TENANT_ID}
categoryId={categoryId}
subcategoryId={subcategoryId}
onCategoryChange={(value) => {
setCategoryId(value)
setCategoryError(null)
}}
onSubcategoryChange={(value) => {
setSubcategoryId(value)
setSubcategoryError(null)
}}
categoryLabel="Categoria primária *"
subcategoryLabel="Categoria secundária *"
/>
{categoryError || subcategoryError ? (
<div className="text-xs font-medium text-red-500">
{categoryError ? <div>{categoryError}</div> : null}
{subcategoryError ? <div>{subcategoryError}</div> : null}
</div>
) : null}
</div>
<div className="grid gap-4 sm:grid-cols-2 lg:grid-cols-4">
<div className="space-y-2">
<span className="text-sm font-medium text-neutral-700">Prioridade</span>
<Select value={priority} onValueChange={(value) => setPriority(value as TicketPriority)}>
<SelectTrigger className={cn(priorityTriggerClass, "w-full justify-between") }>
<SelectValue>
<Badge className={cn(priorityBadgeClass, priorityStyles[priority]?.badgeClass)}>
<PriorityIcon value={priority} />
{priorityStyles[priority]?.label ?? priority}
</Badge>
</SelectValue>
</SelectTrigger>
<SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
{(["LOW", "MEDIUM", "HIGH", "URGENT"] as const).map((option) => (
<SelectItem key={option} value={option} className={priorityItemClass}>
<span className="inline-flex items-center gap-2">
<PriorityIcon value={option} />
{priorityStyles[option].label}
</span>
</SelectItem>
))}
</SelectContent>
</Select>
</div>
<div className="space-y-2">
<span className="text-sm font-medium text-neutral-700">Canal</span>
<Select value={channel} onValueChange={setChannel}>
<SelectTrigger className={selectTriggerClass}>
<SelectValue placeholder="Canal" />
</SelectTrigger>
<SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
<SelectItem value="EMAIL" className={selectItemClass}>
E-mail
</SelectItem>
<SelectItem value="WHATSAPP" className={selectItemClass}>
WhatsApp
</SelectItem>
<SelectItem value="CHAT" className={selectItemClass}>
Chat
</SelectItem>
<SelectItem value="PHONE" className={selectItemClass}>
Telefone
</SelectItem>
<SelectItem value="API" className={selectItemClass}>
API
</SelectItem>
<SelectItem value="MANUAL" className={selectItemClass}>
Manual
</SelectItem>
</SelectContent>
</Select>
</div>
<div className="space-y-2">
<span className="text-sm font-medium text-neutral-700">Fila</span>
<Select value={queueName ?? "NONE"} onValueChange={(value) => setQueueName(value === "NONE" ? null : value)}>
<SelectTrigger className={selectTriggerClass}>
<SelectValue placeholder="Sem fila" />
</SelectTrigger>
<SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
<SelectItem value="NONE" className={selectItemClass}>
Sem fila
</SelectItem>
{queueOptions.map((name) => (
<SelectItem key={name} value={name} className={selectItemClass}>
{name}
</SelectItem>
))}
</SelectContent>
</Select>
</div>
<div className="space-y-2">
<span className="text-sm font-medium text-neutral-700">Responsável</span>
<Select value={assigneeSelectValue} onValueChange={(value) => setAssigneeId(value === "NONE" ? null : value)}>
<SelectTrigger className={selectTriggerClass}>
<SelectValue placeholder={staff.length === 0 ? "Carregando..." : "Selecione o responsável"} />
</SelectTrigger>
<SelectContent className="rounded-xl border border-slate-200 bg-white text-neutral-800 shadow-md">
<SelectItem value="NONE" className={selectItemClass}>
Sem responsável
</SelectItem>
{staff.map((member) => (
<SelectItem key={member._id} value={member._id} className={selectItemClass}>
{member.name}
</SelectItem>
))}
</SelectContent>
</Select>
</div>
</div>
<div className="flex justify-end">
<Button
type="submit"
className="min-w-[120px] rounded-lg border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
disabled={loading}
>
{loading ? (
<>
<Spinner className="me-2" />
Criando...
</>
) : (
"Criar"
)}
</Button>
</div>
</form>
</CardContent>
</Card>
</div>
)
}