308 lines
13 KiB
TypeScript
308 lines
13 KiB
TypeScript
"use client"
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import { useEffect, useState } from "react"
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import { useRouter } from "next/navigation"
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import { format, formatDistanceToNow, formatDistanceToNowStrict } from "date-fns"
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import { ptBR } from "date-fns/locale"
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import { type LucideIcon, Code, FileText, Mail, MessageCircle, MessageSquare, Phone } from "lucide-react"
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import { tickets as ticketsMock } from "@/lib/mocks/tickets"
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import type { Ticket, TicketChannel, TicketStatus } from "@/lib/schemas/ticket"
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import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
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import { Badge } from "@/components/ui/badge"
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import { Card, CardContent } from "@/components/ui/card"
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import { Empty, EmptyContent, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
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import { NewTicketDialog } from "@/components/tickets/new-ticket-dialog"
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import {
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Table,
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TableBody,
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TableCell,
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TableHead,
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TableHeader,
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TableRow,
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} from "@/components/ui/table"
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import { PrioritySelect } from "@/components/tickets/priority-select"
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import { cn } from "@/lib/utils"
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const channelLabel: Record<TicketChannel, string> = {
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EMAIL: "E-mail",
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WHATSAPP: "WhatsApp",
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CHAT: "Chat",
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PHONE: "Telefone",
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API: "API",
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MANUAL: "Manual",
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}
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const channelIcon: Record<TicketChannel, LucideIcon> = {
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EMAIL: Mail,
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WHATSAPP: MessageCircle,
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CHAT: MessageSquare,
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PHONE: Phone,
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API: Code,
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MANUAL: FileText,
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}
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const cellClass = "px-4 py-4 align-middle text-sm text-neutral-700 whitespace-normal first:pl-5 last:pr-6"
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const channelIconBadgeClass = "inline-flex size-8 items-center justify-center rounded-full border border-slate-200 bg-slate-50 text-neutral-700"
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const categoryChipClass = "inline-flex items-center gap-1 rounded-full bg-slate-200/60 px-2.5 py-1 text-[11px] font-medium text-neutral-700"
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const tableRowClass =
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"group border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-none"
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const statusLabel: Record<TicketStatus, string> = {
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PENDING: "Pendente",
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AWAITING_ATTENDANCE: "Aguardando atendimento",
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PAUSED: "Pausado",
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RESOLVED: "Resolvido",
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}
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const statusTone: Record<TicketStatus, string> = {
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PENDING: "text-slate-700",
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AWAITING_ATTENDANCE: "text-sky-700",
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PAUSED: "text-violet-700",
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RESOLVED: "text-emerald-700",
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}
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function formatDuration(ms?: number) {
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if (!ms || ms <= 0) return "—"
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const totalSeconds = Math.floor(ms / 1000)
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const hours = Math.floor(totalSeconds / 3600)
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const minutes = Math.floor((totalSeconds % 3600) / 60)
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const seconds = totalSeconds % 60
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if (hours > 0) {
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return `${hours}h ${minutes.toString().padStart(2, "0")}m`
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}
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if (minutes > 0) {
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return `${minutes}m ${seconds.toString().padStart(2, "0")}s`
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}
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return `${seconds}s`
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}
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function AssigneeCell({ ticket }: { ticket: Ticket }) {
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if (!ticket.assignee) {
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return <span className="text-sm text-neutral-600">Sem responsável</span>
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}
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const initials = ticket.assignee.name
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.split(" ")
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.slice(0, 2)
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.map((part) => part[0]?.toUpperCase())
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.join("")
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return (
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<div className="flex items-center gap-2">
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<Avatar className="size-8 border border-slate-200">
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<AvatarImage src={ticket.assignee.avatarUrl} alt={ticket.assignee.name} />
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<AvatarFallback>{initials}</AvatarFallback>
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</Avatar>
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<div className="flex flex-col">
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<span className="text-sm font-semibold leading-none text-neutral-900">
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{ticket.assignee.name}
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</span>
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<span className="text-xs text-neutral-600">
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{ticket.assignee.teams?.[0] ?? "Agente"}
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</span>
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</div>
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</div>
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)
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}
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export type TicketsTableProps = {
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tickets?: Ticket[]
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}
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export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
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const [now, setNow] = useState(() => Date.now())
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const router = useRouter()
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useEffect(() => {
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const interval = setInterval(() => {
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setNow(Date.now())
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}, 1000)
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return () => clearInterval(interval)
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}, [])
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const getWorkedMs = (ticket: Ticket) => {
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const base = ticket.workSummary?.totalWorkedMs ?? 0
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const activeStart = ticket.workSummary?.activeSession?.startedAt
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if (activeStart instanceof Date) {
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return base + Math.max(0, now - activeStart.getTime())
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}
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return base
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}
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return (
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<Card className="gap-0 rounded-3xl border border-slate-200 bg-white py-0 shadow-sm">
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<CardContent className="p-0">
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<Table className="min-w-full overflow-hidden rounded-3xl table-fixed">
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<TableHeader className="bg-slate-100/80">
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<TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600">
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<TableHead className="w-[120px] px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6">
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Ticket
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</TableHead>
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<TableHead className="w-[40%] px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6">
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Assunto
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</TableHead>
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<TableHead className="hidden w-[120px] pl-1 pr-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6 lg:table-cell">
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Fila
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</TableHead>
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<TableHead className="hidden w-[80px] pl-1 pr-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6 md:table-cell">
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Canal
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</TableHead>
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<TableHead className="hidden w-[180px] pl-1 pr-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6 lg:table-cell">
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Empresa
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</TableHead>
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<TableHead className="hidden w-[100px] pl-1 pr-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6 md:table-cell">
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Prioridade
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</TableHead>
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<TableHead className="w-[230px] pl-14 pr-3 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6">
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Status
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</TableHead>
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<TableHead className="hidden w-[110px] px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6 lg:table-cell">
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Tempo
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</TableHead>
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<TableHead className="hidden w-[200px] px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6 xl:table-cell">
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Responsável
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</TableHead>
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<TableHead className="w-[140px] px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wide text-neutral-600 first:pl-6 last:pr-6">
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Atualizado
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</TableHead>
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</TableRow>
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</TableHeader>
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<TableBody>
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{tickets.map((ticket) => {
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const ChannelIcon = channelIcon[ticket.channel] ?? MessageCircle
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return (
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<TableRow
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key={ticket.id}
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className={`${tableRowClass} cursor-pointer`}
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role="link"
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tabIndex={0}
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onClick={() => router.push(`/tickets/${ticket.id}`)}
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onKeyDown={(event) => {
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if (event.key === "Enter" || event.key === " ") {
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event.preventDefault()
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router.push(`/tickets/${ticket.id}`)
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}
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}}
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>
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<TableCell className={cellClass}>
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<div className="flex flex-col gap-1">
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<span className="font-semibold tracking-tight text-neutral-900">
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#{ticket.reference}
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</span>
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<span className="text-xs text-neutral-500">
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{ticket.queue ?? "Sem fila"}
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</span>
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</div>
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</TableCell>
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<TableCell className={cellClass}>
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<div className="flex flex-col gap-1.5 min-w-0">
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<span className="text-[15px] font-semibold text-neutral-900 line-clamp-2 md:line-clamp-1 break-words">
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{ticket.subject}
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</span>
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<span className="text-sm text-neutral-600 line-clamp-1 break-words max-w-[52ch]">
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{ticket.summary ?? "Sem resumo"}
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</span>
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<div className="flex flex-col gap-1 text-xs text-neutral-500">
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<span className="font-semibold text-neutral-700">{ticket.requester.name}</span>
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{ticket.category ? (
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<Badge className={categoryChipClass}>
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{ticket.category.name}
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{ticket.subcategory ? <span className="text-neutral-600"> • {ticket.subcategory.name}</span> : null}
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</Badge>
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) : (
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<span className="text-neutral-400">Sem categoria</span>
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)}
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</div>
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</div>
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</TableCell>
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<TableCell className={`${cellClass} hidden lg:table-cell pl-0`}>
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<span className="text-sm font-semibold text-neutral-800">
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{ticket.queue ?? "Sem fila"}
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</span>
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</TableCell>
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<TableCell className={`${cellClass} hidden md:table-cell pl-1`}>
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<div className="flex items-center">
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<span className="sr-only">Canal {channelLabel[ticket.channel]}</span>
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<span
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className={channelIconBadgeClass}
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aria-hidden="true"
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title={channelLabel[ticket.channel]}
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>
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<ChannelIcon className="size-4" />
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</span>
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</div>
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</TableCell>
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<TableCell className={`${cellClass} hidden lg:table-cell pl-1`}>
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<span className="text-sm text-neutral-800">
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{(ticket as any).company?.name ?? "—"}
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</span>
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</TableCell>
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<TableCell className={`${cellClass} hidden md:table-cell pl-1 pr-8`}>
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<div
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className="inline-flex"
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onClick={(event) => event.stopPropagation()}
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onKeyDown={(event) => event.stopPropagation()}
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>
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<PrioritySelect ticketId={ticket.id} value={ticket.priority} />
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</div>
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</TableCell>
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<TableCell className={`${cellClass} pl-14`}>
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<div className="flex flex-col gap-1">
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<span className={cn("text-sm font-semibold break-words leading-tight max-w-[140px] sm:max-w-[180px]", statusTone[ticket.status])}>
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{statusLabel[ticket.status]}
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</span>
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{ticket.metrics?.timeWaitingMinutes ? (
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<span className="text-xs text-neutral-500">
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Em espera há {ticket.metrics.timeWaitingMinutes} min
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</span>
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) : null}
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</div>
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</TableCell>
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<TableCell className={`${cellClass} hidden lg:table-cell`}>
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<div className="flex flex-col gap-1 text-sm text-neutral-600">
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<span className="font-semibold text-neutral-800">{formatDuration(getWorkedMs(ticket))}</span>
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{ticket.workSummary?.activeSession ? (
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<span className="text-xs text-neutral-500">Em andamento</span>
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) : null}
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</div>
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</TableCell>
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<TableCell className={`${cellClass} hidden xl:table-cell`}>
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<AssigneeCell ticket={ticket} />
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</TableCell>
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<TableCell className={cellClass}>
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<div className="flex flex-col leading-tight">
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<span className="text-sm text-neutral-700">
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{`há cerca de ${formatDistanceToNowStrict(ticket.updatedAt, { locale: ptBR })}`}
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</span>
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<span className="text-xs text-neutral-500">
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{format(ticket.updatedAt, "dd/MM/yyyy HH:mm")}
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</span>
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</div>
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</TableCell>
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</TableRow>
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)
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})}
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</TableBody>
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</Table>
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{tickets.length === 0 && (
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<Empty className="my-6">
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<EmptyHeader>
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<EmptyMedia variant="icon">
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<span className="inline-block size-3 rounded-full border border-slate-300 bg-[#00e8ff]" />
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</EmptyMedia>
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<EmptyTitle className="text-neutral-900">Nenhum ticket encontrado</EmptyTitle>
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<EmptyDescription className="text-neutral-600">
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Ajuste os filtros ou crie um novo ticket.
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</EmptyDescription>
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</EmptyHeader>
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<EmptyContent>
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<NewTicketDialog />
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</EmptyContent>
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</Empty>
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)}
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</CardContent>
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</Card>
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)
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}
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