f2c0298285
Implementa sistema de notificacoes por e-mail com: - Notificacoes de ciclo de vida (abertura, resolucao, atribuicao, status) - Sistema de avaliacao de chamados com estrelas (1-5) - Deep linking via protocolo raven:// para abrir chamados no desktop - Tokens de acesso seguro para visualizacao sem login - Preferencias de notificacao configuraveis por usuario - Templates HTML responsivos com design tokens da plataforma - API completa para preferencias, tokens e avaliacoes Modelos Prisma: - TicketRating: avaliacoes de chamados - TicketAccessToken: tokens de acesso direto - NotificationPreferences: preferencias por usuario Turbopack como bundler padrao (Next.js 16) 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
767 lines
26 KiB
TypeScript
767 lines
26 KiB
TypeScript
/**
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* Sistema de Templates de E-mail
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* Sistema de Chamados Raven
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*/
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// ============================================
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// Tipos
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// ============================================
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export type TemplateName =
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| "test"
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| "ticket_created"
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| "ticket_resolved"
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| "ticket_assigned"
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| "ticket_status"
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| "ticket_comment"
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| "password_reset"
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| "email_verify"
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| "invite"
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| "new_login"
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| "sla_warning"
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| "sla_breached"
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export type TemplateData = Record<string, unknown>
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// ============================================
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// Design Tokens
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// ============================================
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const COLORS = {
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// Primárias
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primary: "#00e8ff",
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primaryDark: "#00c4d6",
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primaryForeground: "#020617",
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// Background
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background: "#f7f8fb",
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card: "#ffffff",
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border: "#e2e8f0",
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// Texto
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textPrimary: "#0f172a",
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textSecondary: "#475569",
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textMuted: "#64748b",
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// Status
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statusPending: "#64748b",
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statusPendingBg: "#f1f5f9",
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statusProgress: "#0ea5e9",
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statusProgressBg: "#e0f2fe",
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statusPaused: "#f59e0b",
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statusPausedBg: "#fef3c7",
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statusResolved: "#10b981",
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statusResolvedBg: "#d1fae5",
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// Prioridade
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priorityLow: "#64748b",
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priorityLowBg: "#f1f5f9",
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priorityMedium: "#0a4760",
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priorityMediumBg: "#dff1fb",
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priorityHigh: "#7d3b05",
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priorityHighBg: "#fde8d1",
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priorityUrgent: "#8b0f1c",
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priorityUrgentBg: "#fbd9dd",
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// Estrelas
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starActive: "#fbbf24",
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starInactive: "#d1d5db",
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}
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// ============================================
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// Helpers
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// ============================================
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function escapeHtml(str: unknown): string {
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if (str === null || str === undefined) return ""
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const s = String(str)
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return s
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.replace(/&/g, "&")
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.replace(/</g, "<")
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.replace(/>/g, ">")
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.replace(/"/g, """)
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.replace(/'/g, "'")
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}
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function formatDate(date: Date | string | number, options?: Intl.DateTimeFormatOptions): string {
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const d = date instanceof Date ? date : new Date(date)
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return d.toLocaleDateString("pt-BR", {
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timeZone: "America/Sao_Paulo",
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day: "2-digit",
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month: "2-digit",
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year: "numeric",
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hour: "2-digit",
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minute: "2-digit",
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...options,
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})
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}
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// ============================================
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// Componentes de E-mail
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// ============================================
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function getStatusStyle(status: string): { bg: string; color: string; label: string } {
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const statusMap: Record<string, { bg: string; color: string; label: string }> = {
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PENDING: { bg: COLORS.statusPendingBg, color: COLORS.statusPending, label: "Pendente" },
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AWAITING_ATTENDANCE: { bg: COLORS.statusProgressBg, color: COLORS.statusProgress, label: "Em andamento" },
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PAUSED: { bg: COLORS.statusPausedBg, color: COLORS.statusPaused, label: "Pausado" },
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RESOLVED: { bg: COLORS.statusResolvedBg, color: COLORS.statusResolved, label: "Resolvido" },
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}
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return statusMap[status] ?? { bg: COLORS.statusPendingBg, color: COLORS.statusPending, label: status }
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}
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function getPriorityStyle(priority: string): { bg: string; color: string; label: string } {
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const priorityMap: Record<string, { bg: string; color: string; label: string }> = {
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LOW: { bg: COLORS.priorityLowBg, color: COLORS.priorityLow, label: "Baixa" },
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MEDIUM: { bg: COLORS.priorityMediumBg, color: COLORS.priorityMedium, label: "Média" },
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HIGH: { bg: COLORS.priorityHighBg, color: COLORS.priorityHigh, label: "Alta" },
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URGENT: { bg: COLORS.priorityUrgentBg, color: COLORS.priorityUrgent, label: "Urgente" },
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}
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return priorityMap[priority] ?? { bg: COLORS.priorityMediumBg, color: COLORS.priorityMedium, label: priority }
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}
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function badge(label: string, bg: string, color: string): string {
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return `<span style="display:inline-block;padding:4px 12px;border-radius:16px;font-size:12px;font-weight:500;background:${bg};color:${color};">${escapeHtml(label)}</span>`
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}
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function statusBadge(status: string): string {
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const style = getStatusStyle(status)
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return badge(style.label, style.bg, style.color)
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}
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function priorityBadge(priority: string): string {
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const style = getPriorityStyle(priority)
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return badge(style.label, style.bg, style.color)
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}
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function button(label: string, url: string, variant: "primary" | "secondary" = "primary"): string {
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const bg = variant === "primary" ? COLORS.primary : COLORS.card
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const color = variant === "primary" ? COLORS.primaryForeground : COLORS.textPrimary
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const border = variant === "primary" ? COLORS.primary : COLORS.border
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return `<a href="${escapeHtml(url)}" style="display:inline-block;padding:12px 24px;background:${bg};color:${color};text-decoration:none;border-radius:8px;font-weight:600;font-size:14px;border:1px solid ${border};">${escapeHtml(label)}</a>`
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}
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function ticketInfoCard(data: {
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reference: number | string
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subject: string
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status?: string
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priority?: string
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requesterName?: string
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assigneeName?: string
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createdAt?: Date | string
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}): string {
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const rows: string[] = []
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;vertical-align:top;">Chamado</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;font-weight:600;padding:4px 0;">#${escapeHtml(data.reference)}</td>
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</tr>
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`)
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;vertical-align:top;">Assunto</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(data.subject)}</td>
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</tr>
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`)
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if (data.status) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;vertical-align:top;">Status</td>
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<td style="padding:4px 0;">${statusBadge(data.status)}</td>
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</tr>
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`)
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}
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if (data.priority) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;vertical-align:top;">Prioridade</td>
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<td style="padding:4px 0;">${priorityBadge(data.priority)}</td>
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</tr>
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`)
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}
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if (data.requesterName) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;vertical-align:top;">Solicitante</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(data.requesterName)}</td>
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</tr>
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`)
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}
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if (data.assigneeName) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;vertical-align:top;">Responsável</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(data.assigneeName)}</td>
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</tr>
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`)
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}
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if (data.createdAt) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;vertical-align:top;">Criado em</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${formatDate(data.createdAt)}</td>
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</tr>
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`)
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}
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return `
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<table width="100%" cellpadding="0" cellspacing="0" style="background:${COLORS.background};border-radius:8px;margin:16px 0;">
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<tr>
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<td style="padding:16px;">
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<table width="100%" cellpadding="0" cellspacing="0">
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${rows.join("")}
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</table>
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</td>
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</tr>
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</table>
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`
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}
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function ratingStars(rateUrl: string): string {
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const stars: string[] = []
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for (let i = 1; i <= 5; i++) {
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stars.push(`
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<td style="padding:0 4px;">
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<a href="${escapeHtml(rateUrl)}?rating=${i}" style="text-decoration:none;font-size:28px;color:${COLORS.starActive};">★</a>
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</td>
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`)
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}
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return `
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<table cellpadding="0" cellspacing="0" style="margin:16px 0;">
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<tr>
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${stars.join("")}
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</tr>
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</table>
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<p style="color:${COLORS.textMuted};font-size:12px;margin:4px 0 0 0;">Clique em uma estrela para avaliar</p>
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`
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}
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// ============================================
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// Template Base
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// ============================================
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function baseTemplate(content: string, data: TemplateData): string {
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const appUrl = process.env.NEXT_PUBLIC_APP_URL ?? "https://tickets.esdrasrenan.com.br"
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const preferencesUrl = `${appUrl}/settings/notifications`
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const helpUrl = `${appUrl}/help`
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return `<!DOCTYPE html>
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<html lang="pt-BR">
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<head>
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<meta charset="utf-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<meta http-equiv="X-UA-Compatible" content="IE=edge">
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<title>${escapeHtml(data.subject ?? "Notificação")}</title>
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<!--[if mso]>
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<noscript>
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<xml>
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<o:OfficeDocumentSettings>
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<o:PixelsPerInch>96</o:PixelsPerInch>
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</o:OfficeDocumentSettings>
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</xml>
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</noscript>
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<![endif]-->
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</head>
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<body style="margin:0;padding:0;background:${COLORS.background};font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif;-webkit-font-smoothing:antialiased;">
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<table width="100%" cellpadding="0" cellspacing="0" style="background:${COLORS.background};padding:32px 16px;">
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<tr>
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<td align="center">
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<table width="600" cellpadding="0" cellspacing="0" style="max-width:600px;width:100%;">
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<!-- Header com logo -->
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<tr>
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<td style="padding:0 0 24px 0;text-align:center;">
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<table cellpadding="0" cellspacing="0" style="margin:0 auto;">
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<tr>
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<td style="background:${COLORS.primary};width:40px;height:40px;border-radius:8px;text-align:center;vertical-align:middle;">
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<span style="color:${COLORS.primaryForeground};font-size:20px;font-weight:bold;">R</span>
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</td>
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<td style="padding-left:12px;">
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<span style="color:${COLORS.textPrimary};font-size:20px;font-weight:600;">Raven</span>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<!-- Card principal -->
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<tr>
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<td style="background:${COLORS.card};border-radius:12px;padding:32px;border:1px solid ${COLORS.border};">
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${content}
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</td>
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</tr>
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<!-- Footer -->
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<tr>
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<td style="padding:24px 0;text-align:center;">
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<p style="color:${COLORS.textMuted};font-size:12px;margin:0 0 8px 0;">
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Este e-mail foi enviado pelo Sistema de Chamados Raven.
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</p>
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<p style="margin:0;">
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<a href="${preferencesUrl}" style="color:${COLORS.primaryDark};font-size:12px;text-decoration:none;">Gerenciar notificações</a>
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<span style="color:${COLORS.textMuted};margin:0 8px;">|</span>
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<a href="${helpUrl}" style="color:${COLORS.primaryDark};font-size:12px;text-decoration:none;">Ajuda</a>
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</p>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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</body>
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</html>`
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}
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// ============================================
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// Templates
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// ============================================
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const templates: Record<TemplateName, (data: TemplateData) => string> = {
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// Template de teste
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test: (data) => {
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return baseTemplate(
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`
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<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 16px 0;">
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${escapeHtml(data.title)}
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</h1>
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<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
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${escapeHtml(data.message)}
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</p>
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<p style="color:${COLORS.textMuted};font-size:12px;margin:0;">
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Enviado em: ${escapeHtml(data.timestamp)}
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</p>
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`,
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data
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)
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},
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// Abertura de chamado
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ticket_created: (data) => {
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const viewUrl = data.viewUrl as string
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return baseTemplate(
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`
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<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
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Chamado Aberto
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</h1>
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<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
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Seu chamado foi registrado com sucesso. Nossa equipe irá analisá-lo em breve.
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</p>
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${ticketInfoCard({
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reference: data.reference as number,
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subject: data.subject as string,
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status: data.status as string,
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priority: data.priority as string,
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createdAt: data.createdAt as string,
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})}
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<div style="text-align:center;margin-top:24px;">
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${button("Ver Chamado", viewUrl)}
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</div>
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`,
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data
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)
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},
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// Resolução de chamado
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ticket_resolved: (data) => {
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const viewUrl = data.viewUrl as string
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const rateUrl = data.rateUrl as string
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return baseTemplate(
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`
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<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
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Chamado Resolvido
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</h1>
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<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
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Seu chamado foi marcado como resolvido. Esperamos que o atendimento tenha sido satisfatório!
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</p>
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${ticketInfoCard({
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reference: data.reference as number,
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subject: data.subject as string,
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status: "RESOLVED",
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assigneeName: data.assigneeName as string,
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})}
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${
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data.resolutionSummary
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? `
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<div style="background:${COLORS.statusResolvedBg};border-radius:8px;padding:16px;margin:16px 0;">
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<p style="color:${COLORS.statusResolved};font-size:12px;font-weight:600;margin:0 0 8px 0;">RESUMO DA RESOLUÇÃO</p>
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<p style="color:${COLORS.textPrimary};font-size:14px;line-height:1.6;margin:0;">${escapeHtml(data.resolutionSummary)}</p>
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</div>
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`
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: ""
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}
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<div style="text-align:center;margin:32px 0 16px 0;">
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<p style="color:${COLORS.textPrimary};font-size:16px;font-weight:600;margin:0 0 8px 0;">Como foi o atendimento?</p>
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<p style="color:${COLORS.textSecondary};font-size:14px;margin:0 0 16px 0;">Sua avaliação nos ajuda a melhorar!</p>
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${ratingStars(rateUrl)}
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</div>
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<div style="text-align:center;margin-top:24px;">
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${button("Ver Chamado", viewUrl)}
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</div>
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`,
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data
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)
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},
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// Atribuição de chamado
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ticket_assigned: (data) => {
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const viewUrl = data.viewUrl as string
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const isForRequester = data.isForRequester as boolean
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const title = isForRequester ? "Agente Atribuído ao Chamado" : "Novo Chamado Atribuído"
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const message = isForRequester
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? `O agente ${escapeHtml(data.assigneeName)} foi atribuído ao seu chamado e em breve entrará em contato.`
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: `Um novo chamado foi atribuído a você. Por favor, verifique os detalhes abaixo.`
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return baseTemplate(
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`
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<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
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${title}
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</h1>
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<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
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${message}
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</p>
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${ticketInfoCard({
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reference: data.reference as number,
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subject: data.subject as string,
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status: data.status as string,
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priority: data.priority as string,
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requesterName: data.requesterName as string,
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assigneeName: data.assigneeName as string,
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})}
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<div style="text-align:center;margin-top:24px;">
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${button("Ver Chamado", viewUrl)}
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</div>
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`,
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data
|
|
)
|
|
},
|
|
|
|
// Mudança de status
|
|
ticket_status: (data) => {
|
|
const viewUrl = data.viewUrl as string
|
|
const oldStatus = getStatusStyle(data.oldStatus as string)
|
|
const newStatus = getStatusStyle(data.newStatus as string)
|
|
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
Status Atualizado
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
O status do seu chamado foi alterado.
|
|
</p>
|
|
|
|
${ticketInfoCard({
|
|
reference: data.reference as number,
|
|
subject: data.subject as string,
|
|
})}
|
|
|
|
<div style="text-align:center;margin:24px 0;">
|
|
<table cellpadding="0" cellspacing="0" style="margin:0 auto;">
|
|
<tr>
|
|
<td style="text-align:center;">
|
|
${badge(oldStatus.label, oldStatus.bg, oldStatus.color)}
|
|
</td>
|
|
<td style="padding:0 16px;color:${COLORS.textMuted};font-size:20px;">→</td>
|
|
<td style="text-align:center;">
|
|
${badge(newStatus.label, newStatus.bg, newStatus.color)}
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</div>
|
|
|
|
<div style="text-align:center;margin-top:24px;">
|
|
${button("Ver Chamado", viewUrl)}
|
|
</div>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
|
|
// Novo comentário
|
|
ticket_comment: (data) => {
|
|
const viewUrl = data.viewUrl as string
|
|
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
Nova Atualização no Chamado
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
${escapeHtml(data.authorName)} adicionou um comentário ao seu chamado.
|
|
</p>
|
|
|
|
${ticketInfoCard({
|
|
reference: data.reference as number,
|
|
subject: data.subject as string,
|
|
})}
|
|
|
|
<div style="background:${COLORS.background};border-radius:8px;padding:16px;margin:16px 0;border-left:4px solid ${COLORS.primary};">
|
|
<p style="color:${COLORS.textMuted};font-size:12px;margin:0 0 8px 0;">
|
|
${escapeHtml(data.authorName)} • ${formatDate(data.commentedAt as string)}
|
|
</p>
|
|
<p style="color:${COLORS.textPrimary};font-size:14px;line-height:1.6;margin:0;">
|
|
${escapeHtml(data.commentBody)}
|
|
</p>
|
|
</div>
|
|
|
|
<div style="text-align:center;margin-top:24px;">
|
|
${button("Ver Chamado", viewUrl)}
|
|
</div>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
|
|
// Reset de senha
|
|
password_reset: (data) => {
|
|
const resetUrl = data.resetUrl as string
|
|
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
Redefinição de Senha
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
Recebemos uma solicitação para redefinir a senha da sua conta. Se você não fez essa solicitação, pode ignorar este e-mail.
|
|
</p>
|
|
|
|
<div style="text-align:center;margin:32px 0;">
|
|
${button("Redefinir Senha", resetUrl)}
|
|
</div>
|
|
|
|
<p style="color:${COLORS.textMuted};font-size:12px;margin:24px 0 0 0;">
|
|
Este link expira em 24 horas. Se você não solicitou a redefinição de senha,
|
|
pode ignorar este e-mail com segurança.
|
|
</p>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
|
|
// Verificação de e-mail
|
|
email_verify: (data) => {
|
|
const verifyUrl = data.verifyUrl as string
|
|
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
Confirme seu E-mail
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
Clique no botão abaixo para confirmar seu endereço de e-mail e ativar sua conta.
|
|
</p>
|
|
|
|
<div style="text-align:center;margin:32px 0;">
|
|
${button("Confirmar E-mail", verifyUrl)}
|
|
</div>
|
|
|
|
<p style="color:${COLORS.textMuted};font-size:12px;margin:24px 0 0 0;">
|
|
Se você não criou uma conta, pode ignorar este e-mail com segurança.
|
|
</p>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
|
|
// Convite de usuário
|
|
invite: (data) => {
|
|
const inviteUrl = data.inviteUrl as string
|
|
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
Você foi convidado!
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
${escapeHtml(data.inviterName)} convidou você para acessar o Sistema de Chamados Raven.
|
|
</p>
|
|
|
|
<div style="background:${COLORS.background};border-radius:8px;padding:16px;margin:16px 0;">
|
|
<table width="100%" cellpadding="0" cellspacing="0">
|
|
<tr>
|
|
<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;">Função</td>
|
|
<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(data.roleName)}</td>
|
|
</tr>
|
|
${
|
|
data.companyName
|
|
? `
|
|
<tr>
|
|
<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;">Empresa</td>
|
|
<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(data.companyName)}</td>
|
|
</tr>
|
|
`
|
|
: ""
|
|
}
|
|
</table>
|
|
</div>
|
|
|
|
<div style="text-align:center;margin:32px 0;">
|
|
${button("Aceitar Convite", inviteUrl)}
|
|
</div>
|
|
|
|
<p style="color:${COLORS.textMuted};font-size:12px;margin:24px 0 0 0;">
|
|
Este convite expira em 7 dias. Se você não esperava este convite, pode ignorá-lo com segurança.
|
|
</p>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
|
|
// Novo login detectado
|
|
new_login: (data) => {
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.textPrimary};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
Novo Acesso Detectado
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
Detectamos um novo acesso à sua conta. Se foi você, pode ignorar este e-mail.
|
|
</p>
|
|
|
|
<div style="background:${COLORS.background};border-radius:8px;padding:16px;margin:16px 0;">
|
|
<table width="100%" cellpadding="0" cellspacing="0">
|
|
<tr>
|
|
<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;">Data/Hora</td>
|
|
<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${formatDate(data.loginAt as string)}</td>
|
|
</tr>
|
|
<tr>
|
|
<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;">Dispositivo</td>
|
|
<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(data.userAgent)}</td>
|
|
</tr>
|
|
<tr>
|
|
<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 8px 4px 0;">Endereço IP</td>
|
|
<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(data.ipAddress)}</td>
|
|
</tr>
|
|
</table>
|
|
</div>
|
|
|
|
<p style="color:${COLORS.textMuted};font-size:12px;margin:24px 0 0 0;">
|
|
Se você não reconhece este acesso, recomendamos alterar sua senha imediatamente.
|
|
</p>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
|
|
// Alerta de SLA em risco
|
|
sla_warning: (data) => {
|
|
const viewUrl = data.viewUrl as string
|
|
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.statusPaused};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
SLA em Risco
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
O chamado abaixo está próximo de violar o SLA. Ação necessária!
|
|
</p>
|
|
|
|
${ticketInfoCard({
|
|
reference: data.reference as number,
|
|
subject: data.subject as string,
|
|
status: data.status as string,
|
|
priority: data.priority as string,
|
|
requesterName: data.requesterName as string,
|
|
assigneeName: data.assigneeName as string,
|
|
})}
|
|
|
|
<div style="background:${COLORS.statusPausedBg};border-radius:8px;padding:16px;margin:16px 0;">
|
|
<p style="color:${COLORS.statusPaused};font-size:14px;font-weight:600;margin:0 0 8px 0;">
|
|
Tempo restante: ${escapeHtml(data.timeRemaining)}
|
|
</p>
|
|
<p style="color:${COLORS.textSecondary};font-size:12px;margin:0;">
|
|
Prazo: ${formatDate(data.dueAt as string)}
|
|
</p>
|
|
</div>
|
|
|
|
<div style="text-align:center;margin-top:24px;">
|
|
${button("Ver Chamado", viewUrl)}
|
|
</div>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
|
|
// Alerta de SLA violado
|
|
sla_breached: (data) => {
|
|
const viewUrl = data.viewUrl as string
|
|
|
|
return baseTemplate(
|
|
`
|
|
<h1 style="color:${COLORS.priorityUrgent};font-size:24px;font-weight:600;margin:0 0 8px 0;">
|
|
SLA Violado
|
|
</h1>
|
|
<p style="color:${COLORS.textSecondary};font-size:14px;line-height:1.6;margin:0 0 24px 0;">
|
|
O chamado abaixo violou o SLA estabelecido. Atenção urgente necessária!
|
|
</p>
|
|
|
|
${ticketInfoCard({
|
|
reference: data.reference as number,
|
|
subject: data.subject as string,
|
|
status: data.status as string,
|
|
priority: data.priority as string,
|
|
requesterName: data.requesterName as string,
|
|
assigneeName: data.assigneeName as string,
|
|
})}
|
|
|
|
<div style="background:${COLORS.priorityUrgentBg};border-radius:8px;padding:16px;margin:16px 0;">
|
|
<p style="color:${COLORS.priorityUrgent};font-size:14px;font-weight:600;margin:0 0 8px 0;">
|
|
Tempo excedido: ${escapeHtml(data.timeExceeded)}
|
|
</p>
|
|
<p style="color:${COLORS.textSecondary};font-size:12px;margin:0;">
|
|
Prazo era: ${formatDate(data.dueAt as string)}
|
|
</p>
|
|
</div>
|
|
|
|
<div style="text-align:center;margin-top:24px;">
|
|
${button("Ver Chamado", viewUrl)}
|
|
</div>
|
|
`,
|
|
data
|
|
)
|
|
},
|
|
}
|
|
|
|
// ============================================
|
|
// Exportação
|
|
// ============================================
|
|
|
|
/**
|
|
* Renderiza um template de e-mail com os dados fornecidos
|
|
*/
|
|
export function renderTemplate(name: TemplateName, data: TemplateData): string {
|
|
const template = templates[name]
|
|
if (!template) {
|
|
throw new Error(`Template "${name}" não encontrado`)
|
|
}
|
|
return template(data)
|
|
}
|
|
|
|
/**
|
|
* Retorna a lista de templates disponíveis
|
|
*/
|
|
export function getAvailableTemplates(): TemplateName[] {
|
|
return Object.keys(templates) as TemplateName[]
|
|
}
|