sistema-de-chamados/convex/seed.ts

import type { Id } from "./_generated/dataModel"
import { mutation } from "./_generated/server"

export const seedDemo = mutation({
  args: {},
  handler: async (ctx) => {
    const tenantId = "tenant-atlas";
    const desiredQueues = [
      { name: "Chamados", slug: "chamados" },
      { name: "Laboratório", slug: "laboratorio" },
      { name: "Visitas", slug: "visitas" },
    ];

    // Ensure queues
    const existingQueues = await ctx.db
      .query("queues")
      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
      .collect();

    const normalizedQueues = await Promise.all(
      existingQueues.map(async (queue) => {
        if (!queue) return queue;
        if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {
          await ctx.db.patch(queue._id, { name: "Chamados", slug: "chamados" });
          return (await ctx.db.get(queue._id)) ?? queue;
        }
        if (queue.name === "Suporte N2" || queue.slug === "suporte-n2") {
          await ctx.db.patch(queue._id, { name: "Laboratório", slug: "laboratorio" });
          return (await ctx.db.get(queue._id)) ?? queue;
        }
        return queue;
      })
    );

    const presentQueues = normalizedQueues.filter(
      (queue): queue is NonNullable<(typeof normalizedQueues)[number]> => Boolean(queue)
    );
    const queuesBySlug = new Map(presentQueues.map((queue) => [queue.slug, queue]));
    const queuesByName = new Map(presentQueues.map((queue) => [queue.name, queue]));
    const queues = [] as typeof presentQueues;

    for (const def of desiredQueues) {
      let queue = queuesBySlug.get(def.slug) ?? queuesByName.get(def.name);
      if (!queue) {
        const newId = await ctx.db.insert("queues", { tenantId, name: def.name, slug: def.slug, teamId: undefined });
        queue = (await ctx.db.get(newId))!;
        queuesBySlug.set(queue.slug, queue);
        queuesByName.set(queue.name, queue);
      }
      queues.push(queue);
    }

    const queueChamados = queuesBySlug.get("chamados");
    const queueLaboratorio = queuesBySlug.get("laboratorio");
    const queueVisitas = queuesBySlug.get("visitas");
    if (!queueChamados || !queueLaboratorio || !queueVisitas) {
      throw new Error("Filas padrão não foram inicializadas");
    }

    // Ensure users
    function defaultAvatar(name: string, email: string, role: string) {
      const normalizedRole = role.toUpperCase();
      if (normalizedRole === "MANAGER") {
        return `https://i.pravatar.cc/150?u=${encodeURIComponent(email)}`;
      }
      const first = name.split(" ")[0] ?? email;
      return `https://avatar.vercel.sh/${encodeURIComponent(first)}`;
    }
    async function ensureUser(params: {
      name: string;
      email: string;
      role?: string;
      companyId?: Id<"companies">;
      avatarUrl?: string;
    }): Promise<Id<"users">> {
      const normalizedEmail = params.email.trim().toLowerCase();
      const normalizedRole = (params.role ?? "MANAGER").toUpperCase();
      const desiredAvatar = params.avatarUrl ?? defaultAvatar(params.name, normalizedEmail, normalizedRole);
      const existing = await ctx.db
        .query("users")
        .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", normalizedEmail))
        .first();
      if (existing) {
        const updates: Record<string, unknown> = {};
        if (existing.name !== params.name) updates.name = params.name;
        if ((existing.role ?? "MANAGER") !== normalizedRole) updates.role = normalizedRole;
        if ((existing.avatarUrl ?? undefined) !== desiredAvatar) updates.avatarUrl = desiredAvatar;
        if ((existing.companyId ?? undefined) !== (params.companyId ?? undefined)) updates.companyId = params.companyId ?? undefined;
        if (Object.keys(updates).length > 0) {
          await ctx.db.patch(existing._id, updates);
        }
        return existing._id;
      }
      return await ctx.db.insert("users", {
        tenantId,
        name: params.name,
        email: normalizedEmail,
        role: normalizedRole,
        avatarUrl: desiredAvatar,
        companyId: params.companyId ?? undefined,
      });
    }

    const adminId = await ensureUser({ name: "Administrador", email: "admin@sistema.dev", role: "ADMIN" });
    const staffRoster = [
      { name: "Gabriel Oliveira", email: "gabriel.oliveira@rever.com.br" },
      { name: "George Araujo", email: "george.araujo@rever.com.br" },
      { name: "Hugo Soares", email: "hugo.soares@rever.com.br" },
      { name: "Julio Cesar", email: "julio@rever.com.br" },
      { name: "Lorena Magalhães", email: "lorena@rever.com.br" },
      { name: "Rever", email: "renan.pac@paulicon.com.br" },
      { name: "Thiago Medeiros", email: "thiago.medeiros@rever.com.br" },
      { name: "Weslei Magalhães", email: "weslei@rever.com.br" },
    ];

    await Promise.all(
      staffRoster.map((staff) => ensureUser({ name: staff.name, email: staff.email, role: "AGENT" })),
    );

    const templateDefinitions = [
      {
        title: "A Rever agradece seu contato",
        body: "<p>A Rever agradece seu contato. Recebemos sua solicitação e nossa equipe já está analisando os detalhes. Retornaremos com atualizações em breve.</p>",
      },
      {
        title: "Atualização do chamado",
        body: "<p>Seu chamado foi atualizado. Caso tenha novas informações ou dúvidas, basta responder a esta mensagem.</p>",
      },
      {
        title: "Chamado resolvido",
        body: "<p>Concluímos o atendimento deste chamado. A Rever agradece a parceria e permanecemos à disposição para novos suportes.</p>",
      },
    ];

    const existingTemplates = await ctx.db
      .query("commentTemplates")
      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
      .collect();

    for (const definition of templateDefinitions) {
      const already = existingTemplates.find((template) => template?.title === definition.title);
      if (already) continue;
      const timestamp = Date.now();
      await ctx.db.insert("commentTemplates", {
        tenantId,
        title: definition.title,
        body: definition.body,
        createdBy: adminId,
        updatedBy: adminId,
        createdAt: timestamp,
        updatedAt: timestamp,
      });
    }

    // No demo tickets are seeded; rely on real data from the database.
  },
});