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chore: reorganize project structure and ensure default queues

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Esdras Renan 2025-10-06 22:59:35 -03:00
parent 854887f499
commit 1cccb852a5
201 changed files with 417 additions and 838 deletions
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215
web/prisma/migrations/20251005183834_init/migration.sql
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-- CreateTable
CREATE TABLE "Team" (
"id" TEXT NOT NULL PRIMARY KEY,
"tenantId" TEXT NOT NULL,
"name" TEXT NOT NULL,
"description" TEXT,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL
);
-- CreateTable
CREATE TABLE "TeamMember" (
"teamId" TEXT NOT NULL,
"userId" TEXT NOT NULL,
"isLead" BOOLEAN NOT NULL DEFAULT false,
"assignedAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY ("teamId", "userId"),
CONSTRAINT "TeamMember_teamId_fkey" FOREIGN KEY ("teamId") REFERENCES "Team" ("id") ON DELETE CASCADE ON UPDATE CASCADE,
CONSTRAINT "TeamMember_userId_fkey" FOREIGN KEY ("userId") REFERENCES "User" ("id") ON DELETE CASCADE ON UPDATE CASCADE
);
-- CreateTable
CREATE TABLE "User" (
"id" TEXT NOT NULL PRIMARY KEY,
"tenantId" TEXT NOT NULL,
"name" TEXT NOT NULL,
"email" TEXT NOT NULL,
"role" TEXT NOT NULL,
"timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
"avatarUrl" TEXT,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL
);
-- CreateTable
CREATE TABLE "Queue" (
"id" TEXT NOT NULL PRIMARY KEY,
"tenantId" TEXT NOT NULL,
"name" TEXT NOT NULL,
"slug" TEXT NOT NULL,
"teamId" TEXT,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL,
CONSTRAINT "Queue_teamId_fkey" FOREIGN KEY ("teamId") REFERENCES "Team" ("id") ON DELETE SET NULL ON UPDATE CASCADE
);
-- CreateTable
CREATE TABLE "Ticket" (
"id" TEXT NOT NULL PRIMARY KEY,
"tenantId" TEXT NOT NULL,
"reference" INTEGER NOT NULL DEFAULT 0,
"subject" TEXT NOT NULL,
"summary" TEXT,
"status" TEXT NOT NULL DEFAULT 'NEW',
"priority" TEXT NOT NULL DEFAULT 'MEDIUM',
"channel" TEXT NOT NULL DEFAULT 'EMAIL',
"queueId" TEXT,
"requesterId" TEXT NOT NULL,
"assigneeId" TEXT,
"slaPolicyId" TEXT,
"dueAt" DATETIME,
"firstResponseAt" DATETIME,
"resolvedAt" DATETIME,
"closedAt" DATETIME,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL,
CONSTRAINT "Ticket_requesterId_fkey" FOREIGN KEY ("requesterId") REFERENCES "User" ("id") ON DELETE RESTRICT ON UPDATE CASCADE,
CONSTRAINT "Ticket_assigneeId_fkey" FOREIGN KEY ("assigneeId") REFERENCES "User" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
CONSTRAINT "Ticket_queueId_fkey" FOREIGN KEY ("queueId") REFERENCES "Queue" ("id") ON DELETE SET NULL ON UPDATE CASCADE,
CONSTRAINT "Ticket_slaPolicyId_fkey" FOREIGN KEY ("slaPolicyId") REFERENCES "SlaPolicy" ("id") ON DELETE SET NULL ON UPDATE CASCADE
);
-- CreateTable
CREATE TABLE "TicketEvent" (
"id" TEXT NOT NULL PRIMARY KEY,
"ticketId" TEXT NOT NULL,
"type" TEXT NOT NULL,
"payload" JSONB NOT NULL,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
CONSTRAINT "TicketEvent_ticketId_fkey" FOREIGN KEY ("ticketId") REFERENCES "Ticket" ("id") ON DELETE CASCADE ON UPDATE CASCADE
);
-- CreateTable
CREATE TABLE "TicketComment" (
"id" TEXT NOT NULL PRIMARY KEY,
"ticketId" TEXT NOT NULL,
"authorId" TEXT NOT NULL,
"visibility" TEXT NOT NULL DEFAULT 'INTERNAL',
"body" TEXT NOT NULL,
"attachments" JSONB,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL,
CONSTRAINT "TicketComment_ticketId_fkey" FOREIGN KEY ("ticketId") REFERENCES "Ticket" ("id") ON DELETE CASCADE ON UPDATE CASCADE,
CONSTRAINT "TicketComment_authorId_fkey" FOREIGN KEY ("authorId") REFERENCES "User" ("id") ON DELETE RESTRICT ON UPDATE CASCADE
);
-- CreateTable
CREATE TABLE "SlaPolicy" (
"id" TEXT NOT NULL PRIMARY KEY,
"tenantId" TEXT NOT NULL,
"name" TEXT NOT NULL,
"description" TEXT,
"timeToFirstResponse" INTEGER,
"timeToResolution" INTEGER,
"calendar" JSONB,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL
);
-- CreateTable
CREATE TABLE "AuthUser" (
"id" TEXT NOT NULL PRIMARY KEY,
"name" TEXT,
"email" TEXT NOT NULL,
"emailVerified" BOOLEAN NOT NULL DEFAULT false,
"image" TEXT,
"role" TEXT NOT NULL DEFAULT 'agent',
"tenantId" TEXT,
"avatarUrl" TEXT,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL
);
-- CreateTable
CREATE TABLE "AuthSession" (
"id" TEXT NOT NULL PRIMARY KEY,
"userId" TEXT NOT NULL,
"token" TEXT NOT NULL,
"expiresAt" DATETIME NOT NULL,
"ipAddress" TEXT,
"userAgent" TEXT,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL,
CONSTRAINT "AuthSession_userId_fkey" FOREIGN KEY ("userId") REFERENCES "AuthUser" ("id") ON DELETE CASCADE ON UPDATE CASCADE
);
-- CreateTable
CREATE TABLE "AuthAccount" (
"id" TEXT NOT NULL PRIMARY KEY,
"userId" TEXT NOT NULL,
"accountId" TEXT NOT NULL,
"providerId" TEXT NOT NULL,
"accessToken" TEXT,
"refreshToken" TEXT,
"accessTokenExpiresAt" DATETIME,
"refreshTokenExpiresAt" DATETIME,
"scope" TEXT,
"idToken" TEXT,
"password" TEXT,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL,
CONSTRAINT "AuthAccount_userId_fkey" FOREIGN KEY ("userId") REFERENCES "AuthUser" ("id") ON DELETE CASCADE ON UPDATE CASCADE
);
-- CreateTable
CREATE TABLE "AuthVerification" (
"id" TEXT NOT NULL PRIMARY KEY,
"identifier" TEXT NOT NULL,
"value" TEXT NOT NULL,
"expiresAt" DATETIME NOT NULL,
"createdAt" DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
"updatedAt" DATETIME NOT NULL
);
-- CreateIndex
CREATE INDEX "Team_tenantId_name_idx" ON "Team"("tenantId", "name");
-- CreateIndex
CREATE UNIQUE INDEX "User_email_key" ON "User"("email");
-- CreateIndex
CREATE INDEX "User_tenantId_role_idx" ON "User"("tenantId", "role");
-- CreateIndex
CREATE UNIQUE INDEX "Queue_tenantId_slug_key" ON "Queue"("tenantId", "slug");
-- CreateIndex
CREATE INDEX "Ticket_tenantId_status_idx" ON "Ticket"("tenantId", "status");
-- CreateIndex
CREATE INDEX "Ticket_tenantId_queueId_idx" ON "Ticket"("tenantId", "queueId");
-- CreateIndex
CREATE INDEX "Ticket_tenantId_assigneeId_idx" ON "Ticket"("tenantId", "assigneeId");
-- CreateIndex
CREATE INDEX "TicketEvent_ticketId_createdAt_idx" ON "TicketEvent"("ticketId", "createdAt");
-- CreateIndex
CREATE INDEX "TicketComment_ticketId_visibility_idx" ON "TicketComment"("ticketId", "visibility");
-- CreateIndex
CREATE UNIQUE INDEX "SlaPolicy_tenantId_name_key" ON "SlaPolicy"("tenantId", "name");
-- CreateIndex
CREATE UNIQUE INDEX "AuthUser_email_key" ON "AuthUser"("email");
-- CreateIndex
CREATE UNIQUE INDEX "AuthSession_token_key" ON "AuthSession"("token");
-- CreateIndex
CREATE INDEX "AuthSession_userId_idx" ON "AuthSession"("userId");
-- CreateIndex
CREATE INDEX "AuthSession_token_idx" ON "AuthSession"("token");
-- CreateIndex
CREATE INDEX "AuthAccount_userId_idx" ON "AuthAccount"("userId");
-- CreateIndex
CREATE UNIQUE INDEX "AuthAccount_providerId_accountId_key" ON "AuthAccount"("providerId", "accountId");
-- CreateIndex
CREATE INDEX "AuthVerification_identifier_idx" ON "AuthVerification"("identifier");