feat: automações com envio de e-mail
This commit is contained in:
esdrasrenan
parent
469608a10b
commit
58a1ed6b36
6 changed files with 958 additions and 49 deletions
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@ -14,6 +14,15 @@ import {
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} from "./automationsEngine"
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import { getTemplateByKey, normalizeFormTemplateKey } from "./ticketFormTemplates"
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import { TICKET_FORM_CONFIG } from "./ticketForms.config"
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import { buildBaseUrl, renderAutomationEmail, type EmailTicketSummary } from "./emailTemplates"
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type AutomationEmailTarget = "AUTO" | "PORTAL" | "STAFF"
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type AutomationEmailRecipient =
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| { type: "REQUESTER" }
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| { type: "ASSIGNEE" }
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| { type: "USER"; userId: Id<"users"> }
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| { type: "EMAIL"; email: string }
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type AutomationAction =
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| { type: "SET_PRIORITY"; priority: string }
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@ -22,6 +31,14 @@ type AutomationAction =
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| { type: "SET_FORM_TEMPLATE"; formTemplate: string | null }
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| { type: "SET_CHAT_ENABLED"; enabled: boolean }
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| { type: "ADD_INTERNAL_COMMENT"; body: string }
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| {
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type: "SEND_EMAIL"
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recipients: AutomationEmailRecipient[]
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subject: string
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message: string
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ctaTarget?: AutomationEmailTarget
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ctaLabel?: string
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}
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type AutomationRunStatus = "SUCCESS" | "SKIPPED" | "ERROR"
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@ -123,6 +140,59 @@ function parseAction(value: unknown): AutomationAction | null {
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return { type: "ADD_INTERNAL_COMMENT", body }
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}
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if (type === "SEND_EMAIL") {
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const subject = typeof record.subject === "string" ? record.subject.trim() : ""
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const message = typeof record.message === "string" ? record.message : ""
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const recipientsRaw = record.recipients
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if (!subject) return null
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if (!message.trim()) return null
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if (!Array.isArray(recipientsRaw) || recipientsRaw.length === 0) return null
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const recipients: AutomationEmailRecipient[] = []
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for (const entry of recipientsRaw) {
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const rec = parseRecord(entry)
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if (!rec) continue
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const recType = typeof rec.type === "string" ? rec.type.trim().toUpperCase() : ""
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if (recType === "REQUESTER") {
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recipients.push({ type: "REQUESTER" })
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continue
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}
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if (recType === "ASSIGNEE") {
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recipients.push({ type: "ASSIGNEE" })
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continue
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}
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if (recType === "USER") {
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const userId = typeof rec.userId === "string" ? rec.userId : ""
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if (!userId) continue
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recipients.push({ type: "USER", userId: userId as Id<"users"> })
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continue
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}
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if (recType === "EMAIL") {
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const email = typeof rec.email === "string" ? rec.email.trim() : ""
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if (!email) continue
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recipients.push({ type: "EMAIL", email })
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}
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}
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if (recipients.length === 0) return null
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const ctaTargetRaw = typeof record.ctaTarget === "string" ? record.ctaTarget.trim().toUpperCase() : ""
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const ctaTarget: AutomationEmailTarget =
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ctaTargetRaw === "PORTAL" || ctaTargetRaw === "STAFF" ? (ctaTargetRaw as AutomationEmailTarget) : "AUTO"
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const ctaLabel = typeof record.ctaLabel === "string" ? record.ctaLabel.trim() : ""
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return {
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type: "SEND_EMAIL",
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recipients,
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subject,
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message,
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ctaTarget,
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ctaLabel: ctaLabel.length > 0 ? ctaLabel : undefined,
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}
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}
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return null
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}
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@ -593,6 +663,13 @@ async function applyActions(
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const patch: Partial<Doc<"tickets">> = {}
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const applied: Array<{ type: string; details?: Record<string, unknown> }> = []
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const pendingEmails: Array<{
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recipients: AutomationEmailRecipient[]
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subject: string
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message: string
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ctaTarget: AutomationEmailTarget
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ctaLabel: string
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}> = []
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for (const action of actions) {
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if (action.type === "SET_PRIORITY") {
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@ -735,6 +812,18 @@ async function applyActions(
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applied.push({ type: action.type })
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continue
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}
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if (action.type === "SEND_EMAIL") {
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const subject = action.subject.trim()
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const message = action.message.replace(/\r\n/g, "\n").trim()
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if (!subject || !message) continue
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const ctaTarget = action.ctaTarget ?? "AUTO"
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const ctaLabel = (action.ctaLabel ?? "Abrir chamado").trim() || "Abrir chamado"
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pendingEmails.push({ recipients: action.recipients, subject, message, ctaTarget, ctaLabel })
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continue
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}
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}
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if (Object.keys(patch).length > 0) {
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@ -742,5 +831,140 @@ async function applyActions(
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await ctx.db.patch(ticket._id, patch)
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}
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if (pendingEmails.length > 0) {
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const schedulerRunAfter = ctx.scheduler?.runAfter
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if (typeof schedulerRunAfter !== "function") {
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throw new ConvexError("Scheduler indisponível para envio de e-mail")
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}
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const nextTicket = { ...ticket, ...patch } as Doc<"tickets">
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const baseUrl = buildBaseUrl()
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const portalUrl = `${baseUrl}/portal/tickets/${nextTicket._id}`
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const staffUrl = `${baseUrl}/tickets/${nextTicket._id}`
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const tokens: Record<string, string> = {
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"automation.name": automation.name,
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"ticket.id": String(nextTicket._id),
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"ticket.reference": String(nextTicket.reference ?? ""),
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"ticket.subject": nextTicket.subject ?? "",
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"ticket.status": nextTicket.status ?? "",
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"ticket.priority": nextTicket.priority ?? "",
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"ticket.url.portal": portalUrl,
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"ticket.url.staff": staffUrl,
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"company.name": (nextTicket.companySnapshot as { name?: string } | undefined)?.name ?? "",
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"requester.name": (nextTicket.requesterSnapshot as { name?: string } | undefined)?.name ?? "",
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"assignee.name": ((nextTicket.assigneeSnapshot as { name?: string } | undefined)?.name as string | undefined) ?? "",
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}
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const interpolate = (input: string) =>
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input.replace(/\{\{\s*([a-zA-Z0-9_.-]+)\s*\}\}/g, (_m, key) => tokens[key] ?? "")
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const normalizeEmail = (email: string) => email.trim().toLowerCase()
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const isValidEmail = (email: string) => /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(email)
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for (const emailAction of pendingEmails) {
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const subject = interpolate(emailAction.subject).trim()
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const message = interpolate(emailAction.message).trim()
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const ctaLabel = interpolate(emailAction.ctaLabel).trim() || "Abrir chamado"
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const effectiveTarget: AutomationEmailTarget =
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emailAction.ctaTarget === "AUTO"
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? emailAction.recipients.some((r) => r.type === "ASSIGNEE" || r.type === "USER")
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? "STAFF"
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: "PORTAL"
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: emailAction.ctaTarget
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const ctaUrl = effectiveTarget === "PORTAL" ? portalUrl : staffUrl
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const recipientEmails = new Set<string>()
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for (const recipient of emailAction.recipients) {
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if (recipient.type === "REQUESTER") {
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const snapshotEmail =
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((nextTicket.requesterSnapshot as { email?: string } | undefined)?.email as string | undefined) ?? null
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const email = normalizeEmail(snapshotEmail ?? "")
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if (email && isValidEmail(email)) {
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recipientEmails.add(email)
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continue
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}
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const requester = (await ctx.db.get(nextTicket.requesterId)) as Doc<"users"> | null
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if (requester && requester.tenantId === nextTicket.tenantId) {
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const fallback = normalizeEmail(requester.email ?? "")
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if (fallback && isValidEmail(fallback)) recipientEmails.add(fallback)
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}
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continue
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}
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if (recipient.type === "ASSIGNEE") {
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if (!nextTicket.assigneeId) continue
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const snapshotEmail =
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((nextTicket.assigneeSnapshot as { email?: string } | undefined)?.email as string | undefined) ?? null
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const email = normalizeEmail(snapshotEmail ?? "")
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if (email && isValidEmail(email)) {
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recipientEmails.add(email)
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continue
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}
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const assignee = (await ctx.db.get(nextTicket.assigneeId)) as Doc<"users"> | null
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if (assignee && assignee.tenantId === nextTicket.tenantId) {
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const fallback = normalizeEmail(assignee.email ?? "")
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if (fallback && isValidEmail(fallback)) recipientEmails.add(fallback)
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}
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continue
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}
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if (recipient.type === "USER") {
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const user = (await ctx.db.get(recipient.userId)) as Doc<"users"> | null
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if (user && user.tenantId === nextTicket.tenantId) {
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const email = normalizeEmail(user.email ?? "")
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if (email && isValidEmail(email)) recipientEmails.add(email)
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}
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continue
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}
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if (recipient.type === "EMAIL") {
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const email = normalizeEmail(recipient.email)
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if (email && isValidEmail(email)) recipientEmails.add(email)
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continue
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}
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}
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const to = Array.from(recipientEmails).slice(0, 50)
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if (to.length === 0) continue
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const ticketSummary: EmailTicketSummary = {
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reference: nextTicket.reference ?? 0,
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subject: nextTicket.subject ?? "",
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status: nextTicket.status ?? null,
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priority: nextTicket.priority ?? null,
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companyName: (nextTicket.companySnapshot as { name?: string } | undefined)?.name ?? null,
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requesterName: (nextTicket.requesterSnapshot as { name?: string } | undefined)?.name ?? null,
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assigneeName: ((nextTicket.assigneeSnapshot as { name?: string } | undefined)?.name as string | undefined) ?? null,
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}
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const html = renderAutomationEmail({
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title: subject,
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message,
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ticket: ticketSummary,
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ctaLabel,
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ctaUrl,
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})
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await schedulerRunAfter(1, api.ticketNotifications.sendAutomationEmail, {
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to,
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subject,
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html,
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})
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applied.push({
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type: "SEND_EMAIL",
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details: {
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toCount: to.length,
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ctaTarget: effectiveTarget,
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},
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})
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}
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}
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return applied
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}
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268
convex/emailTemplates.ts
Normal file
268
convex/emailTemplates.ts
Normal file
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@ -0,0 +1,268 @@
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const COLORS = {
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primary: "#00e8ff",
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primaryDark: "#00c4d6",
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primaryForeground: "#020617",
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background: "#f8fafc",
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card: "#ffffff",
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border: "#e2e8f0",
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textPrimary: "#0f172a",
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textSecondary: "#334155",
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textMuted: "#64748b",
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statusPending: "#64748b",
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statusPendingBg: "#f1f5f9",
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statusProgress: "#0ea5e9",
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statusProgressBg: "#e0f2fe",
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statusPaused: "#f59e0b",
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statusPausedBg: "#fef3c7",
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statusResolved: "#10b981",
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statusResolvedBg: "#d1fae5",
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priorityLow: "#64748b",
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priorityLowBg: "#f1f5f9",
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priorityMedium: "#0a4760",
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priorityMediumBg: "#dff1fb",
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priorityHigh: "#7d3b05",
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priorityHighBg: "#fde8d1",
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priorityUrgent: "#8b0f1c",
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priorityUrgentBg: "#fbd9dd",
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}
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export type EmailTicketSummary = {
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reference: number
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subject: string
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status?: string | null
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priority?: string | null
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companyName?: string | null
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requesterName?: string | null
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assigneeName?: string | null
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}
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function escapeHtml(value: unknown): string {
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if (value === null || value === undefined) return ""
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const s = String(value)
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return s
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.replace(/&/g, "&")
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.replace(/</g, "<")
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.replace(/>/g, ">")
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.replace(/"/g, """)
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.replace(/'/g, "'")
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}
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function textToHtmlParagraphs(text: string): string {
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const trimmed = text.replace(/\r\n/g, "\n").trim()
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if (!trimmed) return ""
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const paragraphs = trimmed.split(/\n{2,}/g)
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return paragraphs
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.map((p) => `<p style="font-size:14px;line-height:1.65;margin:0 0 12px 0;color:${COLORS.textSecondary};">${escapeHtml(p).replace(/\n/g, "<br/>")}</p>`)
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.join("")
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}
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function badge(label: string, bg: string, color: string) {
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return `<span style="display:inline-block;padding:4px 12px;border-radius:999px;font-size:12px;font-weight:600;background:${bg};color:${color};white-space:nowrap;">${escapeHtml(label)}</span>`
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}
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function statusBadge(statusRaw: string) {
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const status = statusRaw.trim().toUpperCase()
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const map: Record<string, { label: string; bg: string; color: string }> = {
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PENDING: { label: "Pendente", bg: COLORS.statusPendingBg, color: COLORS.statusPending },
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AWAITING_ATTENDANCE: { label: "Em andamento", bg: COLORS.statusProgressBg, color: COLORS.statusProgress },
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PAUSED: { label: "Pausado", bg: COLORS.statusPausedBg, color: COLORS.statusPaused },
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RESOLVED: { label: "Resolvido", bg: COLORS.statusResolvedBg, color: COLORS.statusResolved },
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}
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const entry = map[status] ?? { label: statusRaw, bg: COLORS.statusPendingBg, color: COLORS.statusPending }
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return badge(entry.label, entry.bg, entry.color)
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}
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function priorityBadge(priorityRaw: string) {
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const priority = priorityRaw.trim().toUpperCase()
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const map: Record<string, { label: string; bg: string; color: string }> = {
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LOW: { label: "Baixa", bg: COLORS.priorityLowBg, color: COLORS.priorityLow },
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MEDIUM: { label: "Média", bg: COLORS.priorityMediumBg, color: COLORS.priorityMedium },
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HIGH: { label: "Alta", bg: COLORS.priorityHighBg, color: COLORS.priorityHigh },
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URGENT: { label: "Urgente", bg: COLORS.priorityUrgentBg, color: COLORS.priorityUrgent },
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}
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const entry = map[priority] ?? { label: priorityRaw, bg: COLORS.priorityMediumBg, color: COLORS.priorityMedium }
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return badge(entry.label, entry.bg, entry.color)
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}
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export function buildBaseUrl() {
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return process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || "http://localhost:3000"
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}
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function ticketInfoCard(ticket: EmailTicketSummary) {
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const rows: string[] = []
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 10px 4px 0;vertical-align:top;">Chamado</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;font-weight:700;padding:4px 0;">#${escapeHtml(ticket.reference)}</td>
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</tr>
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`)
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 10px 4px 0;vertical-align:top;">Assunto</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(ticket.subject)}</td>
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</tr>
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`)
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if (ticket.companyName) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 10px 4px 0;vertical-align:top;">Empresa</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(ticket.companyName)}</td>
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</tr>
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`)
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}
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if (ticket.status) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 10px 4px 0;vertical-align:top;">Status</td>
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<td style="padding:4px 0;">${statusBadge(ticket.status)}</td>
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</tr>
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`)
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}
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if (ticket.priority) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 10px 4px 0;vertical-align:top;">Prioridade</td>
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<td style="padding:4px 0;">${priorityBadge(ticket.priority)}</td>
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</tr>
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`)
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}
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if (ticket.requesterName) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 10px 4px 0;vertical-align:top;">Solicitante</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(ticket.requesterName)}</td>
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</tr>
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`)
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}
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if (ticket.assigneeName) {
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rows.push(`
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<tr>
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<td style="color:${COLORS.textMuted};font-size:12px;padding:4px 10px 4px 0;vertical-align:top;">Responsável</td>
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<td style="color:${COLORS.textPrimary};font-size:14px;padding:4px 0;">${escapeHtml(ticket.assigneeName)}</td>
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</tr>
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`)
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}
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return `
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<table width="100%" cellpadding="0" cellspacing="0" role="presentation" style="background:${COLORS.background};border-radius:10px;margin:18px 0 0 0;">
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<tr>
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<td style="padding:16px;">
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<table width="100%" cellpadding="0" cellspacing="0" role="presentation">
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${rows.join("")}
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</table>
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</td>
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</tr>
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</table>
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`
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}
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|
||||
function button(label: string, url: string) {
|
||||
return `<a href="${escapeHtml(url)}" style="display:inline-block;background:${COLORS.primary};color:${COLORS.primaryForeground};text-decoration:none;border-radius:12px;padding:12px 18px;font-weight:800;font-size:14px;border:1px solid ${COLORS.primaryDark};">${escapeHtml(label)}</a>`
|
||||
}
|
||||
|
||||
export function renderAutomationEmail(params: {
|
||||
title: string
|
||||
message: string
|
||||
ticket: EmailTicketSummary
|
||||
ctaLabel: string
|
||||
ctaUrl: string
|
||||
}) {
|
||||
const baseUrl = buildBaseUrl()
|
||||
|
||||
const content = `
|
||||
<table cellpadding="0" cellspacing="0" role="presentation">
|
||||
<tr>
|
||||
<td style="vertical-align:middle;">
|
||||
<img src="${baseUrl}/logo-raven.png" alt="Raven" style="width:36px;height:36px;border-radius:10px;display:block;" />
|
||||
</td>
|
||||
<td style="vertical-align:middle;padding-left:12px;">
|
||||
<span style="font-weight:800;font-size:18px;color:${COLORS.textPrimary};">Raven</span>
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
<h1 style="font-size:20px;line-height:1.3;margin:16px 0 8px 0;color:${COLORS.textPrimary};">${escapeHtml(params.title)}</h1>
|
||||
${textToHtmlParagraphs(params.message)}
|
||||
${ticketInfoCard(params.ticket)}
|
||||
<div style="margin-top:18px;">
|
||||
${button(params.ctaLabel, params.ctaUrl)}
|
||||
</div>
|
||||
<p style="font-size:12px;color:${COLORS.textMuted};margin-top:18px;">
|
||||
Se o botão não funcionar, copie e cole esta URL no navegador:<br/>
|
||||
<a href="${escapeHtml(params.ctaUrl)}" style="color:${COLORS.primaryDark};text-decoration:none;">${escapeHtml(params.ctaUrl)}</a>
|
||||
</p>
|
||||
`
|
||||
|
||||
return `
|
||||
<table width="100%" cellpadding="0" cellspacing="0" role="presentation" style="background:${COLORS.background};padding:28px 0;font-family:Arial,Helvetica,sans-serif;color:${COLORS.textPrimary};">
|
||||
<tr>
|
||||
<td align="center">
|
||||
<table width="600" cellpadding="0" cellspacing="0" role="presentation" style="background:${COLORS.card};border:1px solid ${COLORS.border};border-radius:16px;padding:24px;max-width:600px;width:100%;">
|
||||
<tr>
|
||||
<td style="text-align:left;">
|
||||
${content}
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
<p style="font-size:12px;color:${COLORS.textMuted};margin-top:14px;">© ${new Date().getFullYear()} Raven — Rever Tecnologia</p>
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
`
|
||||
}
|
||||
|
||||
export function renderSimpleNotificationEmail(params: {
|
||||
title: string
|
||||
message: string
|
||||
ctaLabel: string
|
||||
ctaUrl: string
|
||||
}) {
|
||||
const baseUrl = buildBaseUrl()
|
||||
|
||||
const content = `
|
||||
<table cellpadding="0" cellspacing="0" role="presentation">
|
||||
<tr>
|
||||
<td style="vertical-align:middle;">
|
||||
<img src="${baseUrl}/logo-raven.png" alt="Raven" style="width:36px;height:36px;border-radius:10px;display:block;" />
|
||||
</td>
|
||||
<td style="vertical-align:middle;padding-left:12px;">
|
||||
<span style="font-weight:800;font-size:18px;color:${COLORS.textPrimary};">Raven</span>
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
<h1 style="font-size:20px;line-height:1.3;margin:16px 0 8px 0;color:${COLORS.textPrimary};">${escapeHtml(params.title)}</h1>
|
||||
${textToHtmlParagraphs(params.message)}
|
||||
<div style="margin-top:18px;">
|
||||
${button(params.ctaLabel, params.ctaUrl)}
|
||||
</div>
|
||||
<p style="font-size:12px;color:${COLORS.textMuted};margin-top:18px;">
|
||||
Se o botão não funcionar, copie e cole esta URL no navegador:<br/>
|
||||
<a href="${escapeHtml(params.ctaUrl)}" style="color:${COLORS.primaryDark};text-decoration:none;">${escapeHtml(params.ctaUrl)}</a>
|
||||
</p>
|
||||
`
|
||||
|
||||
return `
|
||||
<table width="100%" cellpadding="0" cellspacing="0" role="presentation" style="background:${COLORS.background};padding:28px 0;font-family:Arial,Helvetica,sans-serif;color:${COLORS.textPrimary};">
|
||||
<tr>
|
||||
<td align="center">
|
||||
<table width="600" cellpadding="0" cellspacing="0" role="presentation" style="background:${COLORS.card};border:1px solid ${COLORS.border};border-radius:16px;padding:24px;max-width:600px;width:100%;">
|
||||
<tr>
|
||||
<td style="text-align:left;">
|
||||
${content}
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
<p style="font-size:12px;color:${COLORS.textMuted};margin-top:14px;">© ${new Date().getFullYear()} Raven — Rever Tecnologia</p>
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
`
|
||||
}
|
||||
|
|
@ -4,11 +4,31 @@ import tls from "tls"
|
|||
import { action } from "./_generated/server"
|
||||
import { v } from "convex/values"
|
||||
|
||||
import { buildBaseUrl, renderSimpleNotificationEmail } from "./emailTemplates"
|
||||
|
||||
function b64(input: string) {
|
||||
return Buffer.from(input, "utf8").toString("base64")
|
||||
}
|
||||
|
||||
async function sendSmtpMail(cfg: { host: string; port: number; username: string; password: string; from: string }, to: string, subject: string, html: string) {
|
||||
type SmtpConfig = { host: string; port: number; username: string; password: string; from: string }
|
||||
|
||||
function buildSmtpConfig(): SmtpConfig | null {
|
||||
const host = process.env.SMTP_ADDRESS || process.env.SMTP_HOST
|
||||
const port = Number(process.env.SMTP_PORT ?? 465)
|
||||
const username = process.env.SMTP_USERNAME || process.env.SMTP_USER
|
||||
const password = process.env.SMTP_PASSWORD || process.env.SMTP_PASS
|
||||
|
||||
const legacyFrom = process.env.MAILER_SENDER_EMAIL
|
||||
const fromEmail = process.env.SMTP_FROM_EMAIL
|
||||
const fromName = process.env.SMTP_FROM_NAME || "Raven"
|
||||
const from = legacyFrom || (fromEmail ? `"${fromName}" <${fromEmail}>` : "Raven <no-reply@example.com>")
|
||||
|
||||
if (!host || !username || !password) return null
|
||||
|
||||
return { host, port, username, password, from }
|
||||
}
|
||||
|
||||
async function sendSmtpMail(cfg: SmtpConfig, to: string, subject: string, html: string) {
|
||||
return new Promise<void>((resolve, reject) => {
|
||||
const socket = tls.connect(cfg.port, cfg.host, { rejectUnauthorized: false }, () => {
|
||||
let buffer = ""
|
||||
|
|
@ -63,35 +83,6 @@ async function sendSmtpMail(cfg: { host: string; port: number; username: string;
|
|||
})
|
||||
}
|
||||
|
||||
function buildBaseUrl() {
|
||||
return process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || "http://localhost:3000"
|
||||
}
|
||||
|
||||
function emailTemplate({ title, message, ctaLabel, ctaUrl }: { title: string; message: string; ctaLabel: string; ctaUrl: string }) {
|
||||
return `
|
||||
<table width="100%" cellpadding="0" cellspacing="0" role="presentation" style="background:#f8fafc;padding:24px 0;font-family:Arial,Helvetica,sans-serif;color:#0f172a;">
|
||||
<tr>
|
||||
<td align="center">
|
||||
<table width="600" cellpadding="0" cellspacing="0" role="presentation" style="background:white;border:1px solid #e2e8f0;border-radius:12px;padding:24px;">
|
||||
<tr>
|
||||
<td style="text-align:left;">
|
||||
<div style="display:flex;align-items:center;gap:12px;">
|
||||
<img src="${buildBaseUrl()}/logo-raven.png" alt="Raven" style="width:36px;height:36px;border-radius:8px;"/>
|
||||
<span style="font-weight:700;font-size:18px;">Raven</span>
|
||||
</div>
|
||||
<h1 style="font-size:20px;line-height:1.3;margin:16px 0 8px 0;">${title}</h1>
|
||||
<p style="font-size:14px;line-height:1.6;margin:0 0 16px 0;color:#334155;">${message}</p>
|
||||
<a href="${ctaUrl}" style="display:inline-block;background:#111827;color:#fff;text-decoration:none;border-radius:10px;padding:10px 16px;font-weight:600;">${ctaLabel}</a>
|
||||
<p style="font-size:12px;color:#64748b;margin-top:20px;">Se o botão não funcionar, copie e cole esta URL no navegador:<br/><a href="${ctaUrl}" style="color:#0ea5e9;text-decoration:none;">${ctaUrl}</a></p>
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
<p style="font-size:12px;color:#94a3b8;margin-top:12px;">© ${new Date().getFullYear()} Raven — Rever Tecnologia</p>
|
||||
</td>
|
||||
</tr>
|
||||
</table>`
|
||||
}
|
||||
|
||||
export const sendPublicCommentEmail = action({
|
||||
args: {
|
||||
to: v.string(),
|
||||
|
|
@ -100,21 +91,15 @@ export const sendPublicCommentEmail = action({
|
|||
subject: v.string(),
|
||||
},
|
||||
handler: async (_ctx, { to, ticketId, reference, subject }) => {
|
||||
const smtp = {
|
||||
host: process.env.SMTP_ADDRESS!,
|
||||
port: Number(process.env.SMTP_PORT ?? 465),
|
||||
username: process.env.SMTP_USERNAME!,
|
||||
password: process.env.SMTP_PASSWORD!,
|
||||
from: process.env.MAILER_SENDER_EMAIL || "Raven <no-reply@example.com>",
|
||||
}
|
||||
if (!smtp.host || !smtp.username || !smtp.password) {
|
||||
const smtp = buildSmtpConfig()
|
||||
if (!smtp) {
|
||||
console.warn("SMTP not configured; skipping ticket comment email")
|
||||
return { skipped: true }
|
||||
}
|
||||
const baseUrl = buildBaseUrl()
|
||||
const url = `${baseUrl}/portal/tickets/${ticketId}`
|
||||
const mailSubject = `Atualização no chamado #${reference}: ${subject}`
|
||||
const html = emailTemplate({
|
||||
const html = renderSimpleNotificationEmail({
|
||||
title: `Nova atualização no seu chamado #${reference}`,
|
||||
message: `Um novo comentário foi adicionado ao chamado “${subject}”. Clique abaixo para visualizar e responder pelo portal.`,
|
||||
ctaLabel: "Abrir e responder",
|
||||
|
|
@ -133,21 +118,15 @@ export const sendResolvedEmail = action({
|
|||
subject: v.string(),
|
||||
},
|
||||
handler: async (_ctx, { to, ticketId, reference, subject }) => {
|
||||
const smtp = {
|
||||
host: process.env.SMTP_ADDRESS!,
|
||||
port: Number(process.env.SMTP_PORT ?? 465),
|
||||
username: process.env.SMTP_USERNAME!,
|
||||
password: process.env.SMTP_PASSWORD!,
|
||||
from: process.env.MAILER_SENDER_EMAIL || "Raven <no-reply@example.com>",
|
||||
}
|
||||
if (!smtp.host || !smtp.username || !smtp.password) {
|
||||
const smtp = buildSmtpConfig()
|
||||
if (!smtp) {
|
||||
console.warn("SMTP not configured; skipping ticket resolution email")
|
||||
return { skipped: true }
|
||||
}
|
||||
const baseUrl = buildBaseUrl()
|
||||
const url = `${baseUrl}/portal/tickets/${ticketId}`
|
||||
const mailSubject = `Seu chamado #${reference} foi encerrado`
|
||||
const html = emailTemplate({
|
||||
const html = renderSimpleNotificationEmail({
|
||||
title: `Chamado #${reference} encerrado`,
|
||||
message: `O chamado “${subject}” foi marcado como concluído. Caso necessário, você pode responder pelo portal para reabrir dentro do prazo.`,
|
||||
ctaLabel: "Ver detalhes",
|
||||
|
|
@ -157,3 +136,33 @@ export const sendResolvedEmail = action({
|
|||
return { ok: true }
|
||||
},
|
||||
})
|
||||
|
||||
export const sendAutomationEmail = action({
|
||||
args: {
|
||||
to: v.array(v.string()),
|
||||
subject: v.string(),
|
||||
html: v.string(),
|
||||
},
|
||||
handler: async (_ctx, { to, subject, html }) => {
|
||||
const smtp = buildSmtpConfig()
|
||||
if (!smtp) {
|
||||
console.warn("SMTP not configured; skipping automation email")
|
||||
return { skipped: true }
|
||||
}
|
||||
|
||||
const recipients = to
|
||||
.map((email) => email.trim())
|
||||
.filter(Boolean)
|
||||
.slice(0, 50)
|
||||
|
||||
if (recipients.length === 0) {
|
||||
return { skipped: true, reason: "no_recipients" }
|
||||
}
|
||||
|
||||
for (const recipient of recipients) {
|
||||
await sendSmtpMail(smtp, recipient, subject, html)
|
||||
}
|
||||
|
||||
return { ok: true, sent: recipients.length }
|
||||
},
|
||||
})
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue