feat: sync convex companies and dashboard metrics

convex/reports.ts

@@ -347,6 +347,22 @@ export const dashboardOverview = query({
 
     const trend = percentageChange(newTickets.length, previousTickets.length);
 
+    const inProgressCurrent = tickets.filter((ticket) => {
+      if (!ticket.firstResponseAt) return false;
+      const status = normalizeStatus(ticket.status);
+      if (status === "RESOLVED") return false;
+      return !ticket.resolvedAt;
+    });
+
+    const inProgressPrevious = tickets.filter((ticket) => {
+      if (!ticket.firstResponseAt || ticket.firstResponseAt >= lastDayStart) return false;
+      if (ticket.resolvedAt && ticket.resolvedAt < lastDayStart) return false;
+      const status = normalizeStatus(ticket.status);
+      return status !== "RESOLVED" || !ticket.resolvedAt;
+    });
+
+    const inProgressTrend = percentageChange(inProgressCurrent.length, inProgressPrevious.length);
+
     const lastWindowStart = now - 7 * ONE_DAY_MS;
     const previousWindowStart = now - 14 * ONE_DAY_MS;
 
@@ -396,6 +412,11 @@ export const dashboardOverview = query({
         previous24h: previousTickets.length,
         trendPercentage: trend,
       },
+      inProgress: {
+        current: inProgressCurrent.length,
+        previousSnapshot: inProgressPrevious.length,
+        trendPercentage: inProgressTrend,
+      },
       firstResponse: {
         averageMinutes: averageWindow,
         previousAverageMinutes: averagePrevious,