Add live ticket animations and fix sidebar hydration

docs/DEV.md

@@ -39,6 +39,13 @@ Este documento consolida o estado atual do ambiente de desenvolvimento, descreve
 - **Turbopack** segue como bundler padrão, sem flags experimentais adicionais.
 - **Whitelist de hosts**: o release estável 15.5 não aceita `server.allowedHosts` (vide [`invalid-next-config`](https://nextjs.org/docs/messages/invalid-next-config)), portanto bloqueamos domínios exclusivamente via `middleware.ts`.
 
+### Editor rich text (TipTap) — menções de ticket
+
+- Menções (`ticketMention`) agora têm prioridade maior (`priority: 1000`) e um Link seguro (`SafeLinkExtension`) foi introduzido para ignorar `<a data-ticket-mention="true">`. Isso evita que o `Link` do StarterKit capture as âncoras na hidratação, garantindo que as menções continuem como nodes (não como marks) durante a edição.
+- O mesmo helper `normalizeTicketMentionHtml` é aplicado ao carregar/atualizar conteúdo no editor, dentro dos fluxos de comentários e no Convex. Esse helper reescreve qualquer HTML legado (`#123•Assunto`) no formato de chip completo (datasets, spans, dot).
+- Resultado: o chip mantém layout e comportamento ao editar (Backspace/Delete removem o node inteiro, node view continua ativo) sem exigir reload.
+- Se precisar adicionar novos comportamentos, importe `SafeLinkExtension` e mantenha a ordem `[TicketMentionExtension, StarterKit (link:false), SafeLinkExtension, Placeholder]` para que o parser continue estável.
+
 ## Comandos de qualidade
 
 - `pnpm lint`: executa ESLint (flat config) sobre os arquivos do projeto.

src/components/tickets/ticket-queue-summary.tsx

@@ -46,20 +46,22 @@ export function TicketQueueSummaryCards({ queues }: TicketQueueSummaryProps) {
               <CardDescription className="text-xs uppercase tracking-wide text-neutral-500">Fila</CardDescription>
               <CardTitle className="text-lg font-semibold text-neutral-900">{queue.name}</CardTitle>
             </CardHeader>
-            <CardContent className="flex flex-col gap-3 text-sm text-neutral-600">
+            <CardContent className="space-y-4">
-              <div className="flex justify-between">
+              <div className="grid gap-3 sm:grid-cols-3">
-                <span>Pendentes</span>
+                <div className="flex h-full flex-col justify-between gap-2 rounded-xl border border-slate-200 bg-gradient-to-br from-white via-white to-slate-100 px-4 py-3 shadow-sm">
-                <span className="font-semibold text-neutral-900">{queue.pending}</span>
+                  <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Pendentes</p>
+                  <p className="text-3xl font-bold tracking-tight text-neutral-900 tabular-nums">{queue.pending}</p>
                 </div>
-              <div className="flex justify-between">
+                <div className="flex h-full flex-col justify-between gap-2 rounded-xl border border-sky-200 bg-gradient-to-br from-white via-white to-sky-50 px-4 py-3 shadow-sm">
-                <span>Aguardando resposta</span>
+                  <p className="text-xs font-semibold uppercase tracking-wide text-sky-700">Aguardando resposta</p>
-                <span className="font-semibold text-neutral-900">{queue.waiting}</span>
+                  <p className="text-3xl font-bold tracking-tight text-sky-700 tabular-nums">{queue.waiting}</p>
                 </div>
-              <div className="flex items-center justify-between">
+                <div className="flex h-full flex-col justify-between gap-2 rounded-xl border border-amber-200 bg-gradient-to-br from-white via-white to-amber-50 px-4 py-3 shadow-sm">
-                <span>Violados</span>
+                  <p className="text-xs font-semibold uppercase tracking-wide text-amber-700">Violados</p>
-                <span className="font-semibold text-red-600">{queue.breached}</span>
+                  <p className="text-3xl font-bold tracking-tight text-amber-700 tabular-nums">{queue.breached}</p>
                 </div>
-              <div className="pt-1.5">
+              </div>
+              <div className="pt-1">
                 <Progress value={breachPercent} className="h-1.5 bg-slate-100" indicatorClassName="bg-[#00e8ff]" />
                 <span className="mt-2 block text-xs text-neutral-500">
                   {breachPercent}% com SLA violado nesta fila

src/components/tickets/tickets-board.tsx

@@ -14,13 +14,14 @@ import { getTicketStatusChipClass, getTicketStatusLabel } from "@/lib/ticket-sta
 
 type TicketsBoardProps = {
   tickets: Ticket[]
+  enteringIds?: Set<string>
 }
 
 function formatUpdated(date: Date) {
   return formatDistanceToNowStrict(date, { addSuffix: true, locale: ptBR })
 }
 
-export function TicketsBoard({ tickets }: TicketsBoardProps) {
+export function TicketsBoard({ tickets, enteringIds }: TicketsBoardProps) {
   if (!tickets.length) {
     return (
       <div className="rounded-3xl border border-slate-200 bg-white p-12 text-center shadow-sm">
@@ -41,11 +42,16 @@ export function TicketsBoard({ tickets }: TicketsBoardProps) {
 
   return (
     <div className="grid gap-4 sm:grid-cols-2 xl:grid-cols-3 2xl:grid-cols-4">
-      {tickets.map((ticket) => (
+      {tickets.map((ticket) => {
+        const isEntering = enteringIds?.has(ticket.id)
+        return (
         <Link
           key={ticket.id}
           href={`/tickets/${ticket.id}`}
-          className="group block h-full rounded-3xl border border-slate-200 bg-white p-6 shadow-sm transition hover:-translate-y-1 hover:border-slate-300 hover:shadow-lg focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-300"
+          className={cn(
+            "group block h-full rounded-3xl border border-slate-200 bg-white p-6 shadow-sm transition hover:-translate-y-1 hover:border-slate-300 hover:shadow-lg focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-slate-300",
+            isEntering ? "recent-ticket-enter" : ""
+          )}
         >
           <div className="flex items-start justify-between gap-4">
             <div className="flex flex-wrap items-center gap-3">
@@ -103,7 +109,8 @@ export function TicketsBoard({ tickets }: TicketsBoardProps) {
             </div>
           </dl>
         </Link>
-      ))}
+        )
+      })}
     </div>
   )
 }

src/components/tickets/tickets-table.tsx

@@ -95,9 +95,10 @@ function AssigneeCell({ ticket }: { ticket: Ticket }) {
 
 export type TicketsTableProps = {
   tickets?: Ticket[]
+  enteringIds?: Set<string>
 }
 
-export function TicketsTable({ tickets }: TicketsTableProps) {
+export function TicketsTable({ tickets, enteringIds }: TicketsTableProps) {
   const safeTickets = tickets ?? []
   const [now, setNow] = useState(() => Date.now())
   const serverOffsetRef = useRef<number>(0)
@@ -175,11 +176,15 @@ export function TicketsTable({ tickets }: TicketsTableProps) {
           <TableBody>
             {safeTickets.map((ticket) => {
               const ChannelIcon = channelIcon[ticket.channel] ?? MessageCircle
+              const rowClass = cn(
+                `${tableRowClass} cursor-pointer`,
+                enteringIds?.has(ticket.id) ? "recent-ticket-enter" : undefined,
+              )
 
               return (
                 <TableRow
                 key={ticket.id}
-                className={`${tableRowClass} cursor-pointer`}
+                className={rowClass}
                 role="link"
                 tabIndex={0}
                 onClick={() => router.push(`/tickets/${ticket.id}`)}

src/components/tickets/tickets-view.tsx

@@ -1,6 +1,6 @@
 "use client"
 
-import { useEffect, useMemo, useState } from "react"
+import { useEffect, useMemo, useRef, useState } from "react"
 import { toast } from "sonner"
 import { useQuery } from "convex/react"
 import { api } from "@/convex/_generated/api"
@@ -165,6 +165,27 @@ export function TicketsView({ initialFilters }: TicketsViewProps = {}) {
     return working
   }, [tickets, filters.queue, filters.status, filters.view, filters.company])
 
+  const previousIdsRef = useRef<string[]>([])
+  const [enteringIds, setEnteringIds] = useState<Set<string>>(new Set())
+
+  useEffect(() => {
+    if (ticketsRaw === undefined) {
+      previousIdsRef.current = []
+      setEnteringIds(new Set())
+      return
+    }
+    const ids = filteredTickets.map((ticket) => ticket.id)
+    const previous = previousIdsRef.current
+    previousIdsRef.current = ids
+    if (!previous.length) return
+    const newIds = ids.filter((id) => !previous.includes(id))
+    if (newIds.length === 0) return
+    const highlight = new Set(newIds)
+    setEnteringIds(highlight)
+    const timeout = window.setTimeout(() => setEnteringIds(new Set()), 600)
+    return () => window.clearTimeout(timeout)
+  }, [filteredTickets, ticketsRaw])
+
   return (
     <div className="flex flex-col gap-6 px-4 lg:px-6">
       <TicketsFilters
@@ -223,9 +244,9 @@ export function TicketsView({ initialFilters }: TicketsViewProps = {}) {
           </div>
         </div>
       ) : viewMode === "board" ? (
-        <TicketsBoard tickets={filteredTickets} />
+        <TicketsBoard tickets={filteredTickets} enteringIds={enteringIds} />
       ) : (
-        <TicketsTable tickets={filteredTickets} />
+        <TicketsTable tickets={filteredTickets} enteringIds={enteringIds} />
       )}
     </div>
   )

src/components/ui/sidebar.tsx

@@ -258,8 +258,24 @@ function SidebarTrigger({
   className,
   onClick,
   ...props
-}: React.ComponentProps<typeof Button>) {
+}: React.ComponentProps<typeof Button> & { fallback?: ReactNode }) {
   const { toggleSidebar } = useSidebar()
+  const [hydrated, setHydrated] = useState(false)
+
+  useEffect(() => {
+    setHydrated(true)
+  }, [])
+
+  if (!hydrated) {
+    return (
+      <div
+        data-sidebar="trigger"
+        data-slot="sidebar-trigger"
+        className={cn("size-7 rounded-full border border-slate-200 bg-white", className)}
+        role="presentation"
+      />
+    )
+  }
 
   return (
     <Button