esdras/sistema-de-chamados
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55 commits

Author SHA1 Message Date
esdrasrenan
4f81f62429 Fix unread badge - increment unreadByMachine when agent sends message 
The unreadByMachine counter was never being incremented when agents sent
chat messages, causing the badge to always show 0. Now when an agent
(ADMIN/MANAGER/AGENT) posts a message to a ticket with an active chat
session, the counter is incremented properly.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
 2025-12-07 11:34:47 -03:00
esdrasrenan
9c6f19f9a5 Fix chat permission for machine-linked users 
Allow COLLABORATOR users who are linked to the ticket's machine
(via assignedUserId or linkedUserIds) to access the chat, not
just the ticket requester.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
 2025-12-07 03:49:09 -03:00
esdrasrenan
f45ee91804 Fix chat widget UI and allow attachment-only messages 
- Allow sending messages with only attachments (no text required)
- Change "Chat Ativo" header to just "Chat"
- Replace Headphones icon with MessageCircle for own messages
- Replace PhoneOff icon with XCircle for end chat button

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
 2025-12-07 03:09:51 -03:00
esdrasrenan
ba91c1e0f5 Implementa sistema de chat em tempo real entre agente e cliente 
- Adiciona tabela liveChatSessions no schema Convex
- Cria convex/liveChat.ts com mutations e queries para chat
- Adiciona API routes para maquinas (sessions, messages, poll)
- Cria modulo chat.rs no Tauri com ChatRuntime e polling
- Adiciona comandos de chat no lib.rs (start/stop polling, open/close window)
- Cria componentes React do chat widget (ChatWidget, types)
- Adiciona botao "Iniciar Chat" no dashboard (ticket-chat-panel)
- Implementa menu de chat no system tray
- Polling de 2 segundos para maior responsividade
- Janela de chat flutuante, frameless, always-on-top

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
 2025-12-07 01:00:27 -03:00
Esdras Renan
bd1bd4bef1 Expose visit status and performedAt in ticket list 2025-11-26 16:54:25 -03:00
Esdras Renan
66559eafbf feat(visits): concluir/reabrir visita sem poluir agenda 2025-11-26 14:21:31 -03:00
Esdras Renan
c79ba4638c Allow reassigning during active sessions 2025-11-19 09:57:04 -03:00
Esdras Renan
ff9d95746e Align report filters and update work session flows 2025-11-19 09:24:30 -03:00
Esdras Renan
72a4748a81 feat: enforce visit scheduling ux 2025-11-18 19:59:27 -03:00
Esdras Renan
6473e8d40f feat: enhance visit scheduling and closing flow 2025-11-18 17:42:38 -03:00
Esdras Renan
b721348e19 feat: improve custom fields admin and date filters 2025-11-15 01:51:55 -03:00
Esdras Renan
52c03ff1cf feat: portal reopen, reports, templates and remote access 2025-11-13 23:22:17 -03:00
Esdras Renan
3e4943f79c Optimize Convex queries and stack config 2025-11-12 22:13:50 -03:00
Esdras Renan
ff41a8bd4e Auto-pause internal work during lunch 2025-11-12 17:48:12 -03:00
Esdras Renan
c5ddd54a3e chore: prep platform improvements 2025-11-09 21:09:38 -03:00
Esdras Renan
6ab8a6ce89 feat: agenda polish, SLA sync, filters 2025-11-08 02:34:43 -03:00
Esdras Renan
7fb6c65d9a Fix form template labels and guard admin auth tables 2025-11-08 00:40:32 -03:00
Esdras Renan
a2f9d4bd1a Improve custom field timeline and toasts 2025-11-07 23:59:16 -03:00
Esdras Renan
b94cea2f9a Ajusta placeholders, formulários e widgets 2025-11-06 23:13:41 -03:00
Esdras Renan
0f0f367b3a feat: custom fields improvements 2025-11-06 14:05:51 -03:00
Esdras Renan
9495b54a28 feat: melhorias no vínculo de tickets e exportação 2025-11-06 13:07:01 -03:00
Esdras Renan
fa9efdb5af fix: resolver avisos de build e tipagem 2025-11-04 21:02:53 -03:00
codex-bot
c2c5707a97 feat(devices,custom-fields,csat,portal):\n- Editor de campos personalizados (inclui multiselect) e exibição no detalhe\n- Campos personalizados disponíveis nas colunas/templates de exportação\n- Move cópia de e-mail para ícone inline abaixo do nome do dispositivo\n- Portal: banner para avaliar último chamado e CSAT no detalhe\n- Tickets list inclui campos de CSAT para detectar pendências 2025-11-04 14:12:21 -03:00
codex-bot
06deb99bcd feat(export,tickets,forms,emails):\n- Corrige scroll de Dialogs e melhora UI de seleção de colunas (ícones e separador)\n- Ajusta rota/params da exportação em massa e adiciona modal de exportação individual\n- Renomeia 'Chamado padrão' para 'Chamado' e garante visibilidade total para admin/agente\n- Adiciona toggles por empresa/usuário para habilitar Admissão/Desligamento\n- Exibe badge do tipo de solicitação na listagem e no cabeçalho do ticket\n- Prepara notificações por e-mail (comentário público e encerramento) via SMTP\n 2025-11-04 13:41:32 -03:00
codex-bot
a8333c010f fix(reports): remove truncation cap in range collectors to avoid dropped records 
feat(calendar): migrate to react-day-picker v9 and polish UI
- Update classNames and CSS import (style.css)
- Custom Dropdown via shadcn Select
- Nav arrows aligned with caption (around)
- Today highlight with cyan tone, weekdays in sentence case
- Wider layout to avoid overflow; remove inner wrapper

chore(tickets): make 'Patrimônio do computador (se houver)' optional
- Backend hotfix to enforce optional + label on existing tenants
- Hide required asterisk for this field in portal/new-ticket

refactor(new-ticket): remove channel dropdown from admin/agent flow
- Keep default channel as MANUAL

feat(ux): simplify requester section and enlarge combobox trigger
- Remove RequesterPreview redundancy; show company badge in trigger
 2025-11-04 11:51:08 -03:00
codex-bot
e0ef66555d feat: dispositivos e ajustes de csat e relatórios 2025-11-03 19:29:50 -03:00
Esdras Renan
714b199879 feat: export reports as xlsx and add machine inventory 2025-10-27 18:00:28 -03:00
Esdras Renan
f3a7045691 feat: cadastro manual de acesso remoto e ajustes de horas 2025-10-24 23:52:58 -03:00
codex-bot
296e02cf0c Normalize ticket mentions in editor and server 2025-10-24 16:35:55 -03:00
Esdras Renan
37c32149a6 feat: improve requester combobox and admin cleanup flows 2025-10-24 00:45:41 -03:00
codex-bot
4aee7d7719 Permite selecionar solicitante e empresa nos tickets 2025-10-23 17:47:23 -03:00
Esdras Renan
b0f57009ac feat: link tickets in comments and align admin sidebars 2025-10-23 00:46:50 -03:00
Esdras Renan
3972f66c92 feat: enforce ticket ownership during work sessions 2025-10-20 19:46:20 -03:00
codex-bot
0dd0e67458 feat(filters): usar filtro por responsável no servidor (assigneeId)\n\nci: tocar convex/tickets para forçar deploy das funções 2025-10-20 16:07:54 -03:00
codex-bot
5535ba81e6 feat: status + queue updates, filters e UI 
- Status renomeados e cores (Em andamento azul, Pausado amarelo)
- Transições automáticas: iniciar=Em andamento, pausar=Pausado
- Fila padrão: Chamados ao criar ticket
- Admin/Empresas: renomeia ‘Slug’ → ‘Apelido’ + mensagens
- Dashboard: últimos tickets priorizam sem responsável (mais antigos)
- Tickets: filtro por responsável + salvar filtro por usuário
- Encerrar ticket: adiciona botão ‘Cancelar’
- Strings atualizadas (PDF, relatórios, badges)
 2025-10-20 14:57:22 -03:00
Esdras Renan
216feca971 feat(tickets): preserve requester/assignee/company snapshots + timeline fallbacks; chore: add requester index\n\n- Add requesterSnapshot, assigneeSnapshot, companySnapshot to tickets\n- Use snapshots as fallback in list/get/play\n- Update snapshots on assignee changes/startWork\n- Preserve snapshots before deleting users/companies\n- Add index tickets.by_tenant_requester\n- Add migrations.backfillTicketSnapshots\n\nchore(convex): upgrade to ^1.28.0 and run codegen\nchore(next): upgrade Next.js to 15.5.6 and update React/eslint-config-next\nfix: remove any and lint warnings; tighten types across API routes and components\ndocs: add docs/ticket-snapshots.md 2025-10-20 10:13:37 -03:00
Esdras Renan
090ebb9607 fix: align ticket timers to server clock 2025-10-19 20:27:11 -03:00
Esdras Renan
63d6a65334 chore: snapshot comment authors before user deletion 2025-10-19 14:30:59 -03:00
Esdras Renan
846e575637 fix: harden machine session fallback and clean lint 2025-10-19 03:16:50 -03:00
Esdras Renan
7c025a0398 Allow managers to comment without assignee; keep assignee requirement for admin/agent; reflect in UI 2025-10-19 02:45:53 -03:00
Esdras Renan
b468c6c9e7 Enforce assignee-required commenting for staff; UI disables commenting until responsible is set; poll machine session for live deactivation; desktop deactivation screen update 2025-10-19 02:34:05 -03:00
Esdras Renan
68ace0a858 refactor: quality workflow, docs, tests 2025-10-16 19:14:46 -03:00
Esdras Renan
c90e99820f feat: aprimora upload/anexos e regras de atendimento no portal 2025-10-16 03:01:27 -03:00
Esdras Renan
2cba553efa Implement company provisioning codes and session tweaks 2025-10-15 20:45:25 -03:00
Esdras Renan
6df49ba956 Portal polishing: hide queue/priority for customers; use RTE + attachments in detail; filter list to requester only for collaborators 2025-10-14 22:29:38 -03:00
Esdras Renan
d1871ba232 Allow requester (collaborator) to add PUBLIC comments to own tickets; fix 'Autor não possui permissão' 2025-10-14 22:10:07 -03:00
Esdras Renan
7d6f3bea01 feat: improve ticket export and navigation 2025-10-13 00:08:18 -03:00
Esdras Renan
b5fd920efd docs: registrar fluxo do updater e atualizar chaves 2025-10-12 04:06:29 -03:00
Esdras Renan
ef25cbe799 Ajusta timeline, comentários internos e contadores de trabalho 2025-10-07 22:12:18 -03:00
Esdras Renan
5b14ecbe0f convex: mover action de envio de alertas para arquivo Node ('alerts_actions.ts' com 'use node'); remover import de 'tls' do módulo de queries/mutations; ajustar cron para usar api.alerts_actions; remover tentativa de envio de e-mail no mutation addComment (evitar Node API em isolate). 2025-10-07 17:04:38 -03:00