Ajusta marca na sidebar

- Muda collapsible de offcanvas para icon na sidebar
- Adiciona tooltips aos itens de menu quando colapsado
- Itens com submenu mostram mini-menu no tooltip
- Logo mostra apenas icone quando colapsado
- NavUser mostra apenas avatar quando colapsado
- Adiciona separadores entre secoes quando colapsado
- Centraliza icones horizontalmente no modo colapsado
- Persiste estado da sidebar via cookie entre navegacoes
- Corrige hydration mismatch com sincronizacao pos-hidratacao
- Desabilita transicoes durante sincronizacao inicial
- Remove bolinha do tooltip e ajusta espacamento
- Corrige redirecionamento ao resetar dispositivo no Tauri

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

.claude/settings.local.json

@@ -0,0 +1,91 @@
+{
+  "permissions": {
+    "allow": [
+      "Bash(ssh:*)",
+      "Bash(bun run lint)",
+      "Bash(bun run prisma:generate:*)",
+      "Bash(bun run build:bun:*)",
+      "WebSearch",
+      "Bash(bun add:*)",
+      "Bash(bun run tauri:*)",
+      "Bash(curl:*)",
+      "Bash(dir \"D:\\Projetos IA\\sistema-de-chamados\")",
+      "Bash(findstr:*)",
+      "Bash(cat:*)",
+      "Bash(chmod:*)",
+      "Bash(find:*)",
+      "Bash(grep:*)",
+      "WebFetch(domain:medium.com)",
+      "WebFetch(domain:henrywithu.com)",
+      "WebFetch(domain:hub.docker.com)",
+      "Bash(python3:*)",
+      "WebFetch(domain:www.npmjs.com)",
+      "WebFetch(domain:docs.strapi.io)",
+      "Bash(tablename)",
+      "Bash(\"\"\" OWNER TO renan; FROM pg_tables WHERE schemaname = public;\"\" | docker exec -i c95ebc27eb82 psql -U sistema -d strapi_blog\")",
+      "Bash(sequence_name)",
+      "Bash(\"\"\" OWNER TO renan; FROM information_schema.sequences WHERE sequence_schema = public;\"\" | docker exec -i c95ebc27eb82 psql -U sistema -d strapi_blog\")",
+      "Bash(git add:*)",
+      "Bash(git commit:*)",
+      "Bash(git push:*)",
+      "Bash(cargo check:*)",
+      "Bash(bun run:*)",
+      "Bash(icacls \"D:\\Projetos IA\\sistema-de-chamados\\codex_ed25519\")",
+      "Bash(copy \"D:\\Projetos IA\\sistema-de-chamados\\codex_ed25519\" \"%TEMP%\\codex_key\")",
+      "Bash(icacls \"%TEMP%\\codex_key\" /inheritance:r /grant:r \"%USERNAME%:R\")",
+      "Bash(cmd /c \"echo %TEMP%\")",
+      "Bash(cmd /c \"dir \"\"%TEMP%\\codex_key\"\"\")",
+      "Bash(where:*)",
+      "Bash(ssh-keygen:*)",
+      "Bash(/c/Program\\ Files/Git/usr/bin/ssh:*)",
+      "Bash(npx convex deploy:*)",
+      "Bash(dir \"%LOCALAPPDATA%\\Raven\")",
+      "Bash(dir \"%APPDATA%\\Raven\")",
+      "Bash(dir \"%LOCALAPPDATA%\\com.raven.app\")",
+      "Bash(dir \"%APPDATA%\\com.raven.app\")",
+      "Bash(tasklist:*)",
+      "Bash(dir /s /b %LOCALAPPDATA%*raven*)",
+      "Bash(cmd /c \"tasklist | findstr /i raven\")",
+      "Bash(cmd /c \"dir /s /b %LOCALAPPDATA%\\*raven* 2>nul\")",
+      "Bash(powershell -Command \"Get-Process | Where-Object {$_ProcessName -like ''*raven*'' -or $_ProcessName -like ''*appsdesktop*''} | Select-Object ProcessName, Id\")",
+      "Bash(node:*)",
+      "Bash(bun scripts/test-all-emails.tsx:*)",
+      "Bash(bun scripts/send-test-react-email.tsx:*)",
+      "Bash(dir:*)",
+      "Bash(git reset:*)",
+      "Bash(npx convex:*)",
+      "Bash(bun tsc:*)",
+      "Bash(scp:*)",
+      "Bash(docker run:*)",
+      "Bash(cmd /c \"docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18\")",
+      "Bash(cmd /c \"docker ps -a --filter name=postgres-dev\")",
+      "Bash(cmd /c \"docker --version && docker ps -a\")",
+      "Bash(powershell -Command \"docker --version\")",
+      "Bash(powershell -Command \"docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18\")",
+      "Bash(dir \"D:\\Projetos IA\\sistema-de-chamados\" /b)",
+      "Bash(bunx prisma migrate:*)",
+      "Bash(bunx prisma db push:*)",
+      "Bash(bun run auth:seed:*)",
+      "Bash(set DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados:*)",
+      "Bash(bun tsx:*)",
+      "Bash(DATABASE_URL=\"postgresql://postgres:dev@localhost:5432/sistema_chamados\" bun tsx:*)",
+      "Bash(docker stop:*)",
+      "Bash(docker rm:*)",
+      "Bash(git commit -m \"$(cat <<''EOF''\nfeat(checklist): exibe descricao do template e do item no ticket\n\n- Adiciona campo templateDescription ao schema do checklist\n- Copia descricao do template ao aplicar checklist no ticket\n- Exibe ambas descricoes na visualizacao do ticket (template em italico)\n- Adiciona documentacao de desenvolvimento local (docs/LOCAL-DEV.md)\n- Corrige prisma-client.mjs para usar PostgreSQL em vez de SQLite\n\n🤖 Generated with [Claude Code](https://claude.com/claude-code)\n\nCo-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>\nEOF\n)\")",
+      "Bash(timeout 90 git push:*)",
+      "Bash(docker ps:*)",
+      "Bash(docker start:*)",
+      "Bash(docker inspect:*)",
+      "Bash(docker exec:*)",
+      "Bash(timeout 90 git push)",
+      "Bash(bun test:*)",
+      "Bash(git restore:*)",
+      "Bash(cd:*)",
+      "Bash(dir \"D:\\Projetos IA\\sistema-de-chamados\\src\\components\\ui\" /b)",
+      "Bash(timeout 120 bun:*)",
+      "Bash(bun run tauri:build:*)",
+      "Bash(git remote:*)",
+      "Bash(powershell.exe -NoProfile -ExecutionPolicy Bypass -File \"D:/Projetos IA/sistema-de-chamados/scripts/test-windows-collection.ps1\")"
+    ]
+  }
+}

.env.example

@@ -5,23 +5,33 @@ NEXT_PUBLIC_APP_URL=http://localhost:3000
 
 # Better Auth
 BETTER_AUTH_URL=http://localhost:3000
-BETTER_AUTH_SECRET=change-me-in-prod
+BETTER_AUTH_SECRET=your-secret-key-at-least-32-chars-long
 
 # Convex (dev server URL)
 NEXT_PUBLIC_CONVEX_URL=http://127.0.0.1:3210
+CONVEX_INTERNAL_URL=http://127.0.0.1:3210
+# Intervalo (ms) para aceitar token revogado ao sincronizar acessos remotos (opcional)
+REMOTE_ACCESS_TOKEN_GRACE_MS=900000
+# Token interno opcional para o dashboard de saude (/admin/health) e queries internas
+INTERNAL_HEALTH_TOKEN=dev-health-token
+# Segredo para crons HTTP (reutilize em prod se preferir um unico token)
+REPORTS_CRON_SECRET=reports-cron-secret
+# Diretório para arquivamento local de tickets (JSONL/backup)
+ARCHIVE_DIR=./archives
 
-# SQLite database (local dev)
-DATABASE_URL=file:./prisma/db.dev.sqlite
+# PostgreSQL database (versao 18)
+# Para desenvolvimento local, use Docker:
+# docker run -d --name postgres-chamados -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18
+DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
 
-# Optional SMTP (dev)
-# SMTP_ADDRESS=localhost
-# SMTP_PORT=1025
-# SMTP_TLS=false
-# SMTP_USERNAME=
-# SMTP_PASSWORD=
-# SMTP_AUTHENTICATION=login
-# SMTP_ENABLE_STARTTLS_AUTO=false
-# MAILER_SENDER_EMAIL=no-reply@example.com
+# SMTP Configuration (production values in docs/SMTP.md)
+SMTP_HOST=smtp.c.inova.com.br
+SMTP_PORT=587
+SMTP_SECURE=false
+SMTP_USER=envio@rever.com.br
+SMTP_PASS=CAAJQm6ZT6AUdhXRTDYu
+SMTP_FROM_NAME=Sistema de Chamados
+SMTP_FROM_EMAIL=envio@rever.com.br
 
 # Dev-only bypass to simplify local testing (do NOT enable in prod)
 # DEV_BYPASS_AUTH=0

.forgejo/workflows/ci-cd-web-desktop.yml

@@ -0,0 +1,492 @@
+name: CI/CD Web + Desktop
+
+on:
+  push:
+    branches: [ main ]
+    tags:
+      - 'v*.*.*'
+  workflow_dispatch:
+    inputs:
+      force_web_deploy:
+        description: 'Forcar deploy do Web (ignorar filtro)?'
+        type: boolean
+        required: false
+        default: false
+      force_convex_deploy:
+        description: 'Forcar deploy do Convex (ignorar filtro)?'
+        type: boolean
+        required: false
+        default: false
+
+env:
+  APP_DIR: /srv/apps/sistema
+  VPS_UPDATES_DIR: /var/www/updates
+
+jobs:
+  changes:
+    name: Detect changes
+    runs-on: [ self-hosted, linux, vps ]
+    timeout-minutes: 5
+    outputs:
+      convex: ${{ steps.filter.outputs.convex }}
+      web: ${{ steps.filter.outputs.web }}
+    steps:
+      - name: Checkout
+        uses: https://github.com/actions/checkout@v4
+      - name: Paths filter
+        id: filter
+        uses: https://github.com/dorny/paths-filter@v3
+        with:
+          filters: |
+            convex:
+              - 'convex/**'
+            web:
+              - 'src/**'
+              - 'public/**'
+              - 'prisma/**'
+              - 'next.config.ts'
+              - 'package.json'
+              - 'bun.lock'
+              - 'tsconfig.json'
+              - 'middleware.ts'
+              - 'stack.yml'
+
+  deploy:
+    name: Deploy (VPS Linux)
+    needs: changes
+    timeout-minutes: 30
+    if: ${{ github.event_name == 'workflow_dispatch' || github.ref == 'refs/heads/main' }}
+    runs-on: [ self-hosted, linux, vps ]
+    steps:
+      - name: Checkout
+        uses: https://github.com/actions/checkout@v4
+
+      - name: Determine APP_DIR (fallback safe path)
+        id: appdir
+        run: |
+          TS=$(date +%s)
+          FALLBACK_DIR="$HOME/apps/web.build.$TS"
+          mkdir -p "$FALLBACK_DIR"
+          echo "Using APP_DIR (fallback)=$FALLBACK_DIR"
+          echo "EFFECTIVE_APP_DIR=$FALLBACK_DIR" >> "$GITHUB_ENV"
+
+      - name: Setup Bun
+        uses: https://github.com/oven-sh/setup-bun@v2
+        with:
+          bun-version: 1.3.4
+
+      - name: Sync workspace to APP_DIR (preserving local env)
+        run: |
+          mkdir -p "$EFFECTIVE_APP_DIR"
+          RSYNC_FLAGS="-az --inplace --no-times --no-perms --no-owner --no-group --delete"
+          EXCLUDE_ENV="--exclude '.env*' --exclude 'apps/desktop/.env*' --exclude 'convex/.env*'"
+          if [ "$EFFECTIVE_APP_DIR" != "${APP_DIR:-/srv/apps/sistema}" ]; then
+            EXCLUDE_ENV=""
+          fi
+          rsync $RSYNC_FLAGS \
+            --filter='protect .next.old*' \
+            --exclude '.next.old*' \
+            --filter='protect node_modules' \
+            --filter='protect node_modules/**' \
+            --filter='protect .pnpm-store' \
+            --filter='protect .pnpm-store/**' \
+            --filter='protect .env' \
+            --filter='protect .env*' \
+            --filter='protect apps/desktop/.env*' \
+            --filter='protect convex/.env*' \
+            --exclude '.git' \
+            --exclude '.next' \
+            --exclude 'node_modules' \
+            --exclude 'node_modules/**' \
+            --exclude '.pnpm-store' \
+            --exclude '.pnpm-store/**' \
+            $EXCLUDE_ENV \
+            ./ "$EFFECTIVE_APP_DIR"/
+
+      - name: Acquire Convex admin key
+        id: key
+        run: |
+          echo "Waiting for Convex container..."
+          CID=""
+          for attempt in $(seq 1 12); do
+            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
+            if [ -n "$CID" ]; then
+              echo "Convex container ready (CID=$CID)"
+              break
+            fi
+            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
+            sleep 5
+          done
+          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
+          if [ -n "$CID" ]; then
+            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          else
+            echo "No running convex container detected; attempting offline admin key extraction..."
+            VOLUME="sistema_convex_data"
+            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
+              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+            else
+              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
+            fi
+          fi
+          echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
+          echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
+          if [ -z "$KEY" ]; then
+            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
+            docker service ps sistema_convex_backend || true
+            exit 1
+          fi
+
+      - name: Copy production .env if present
+        run: |
+          DEFAULT_DIR="${APP_DIR:-/srv/apps/sistema}"
+          if [ "$EFFECTIVE_APP_DIR" != "$DEFAULT_DIR" ] && [ -f "$DEFAULT_DIR/.env" ]; then
+            echo "Copying production .env from $DEFAULT_DIR to $EFFECTIVE_APP_DIR"
+            cp -f "$DEFAULT_DIR/.env" "$EFFECTIVE_APP_DIR/.env"
+          fi
+
+      - name: Ensure Next.js cache directory exists and is writable
+        run: |
+          cd "$EFFECTIVE_APP_DIR"
+          mkdir -p .next/cache
+          chmod -R u+rwX .next || true
+
+      - name: Cache Next.js build cache (.next/cache)
+        uses: https://github.com/actions/cache@v4
+        with:
+          path: ${{ env.EFFECTIVE_APP_DIR }}/.next/cache
+          key: ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-${{ hashFiles('next.config.ts') }}
+          restore-keys: |
+            ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-
+            ${{ runner.os }}-nextjs-
+
+      - name: Lint check (fail fast before build)
+        run: |
+          cd "$EFFECTIVE_APP_DIR"
+          docker run --rm \
+            -v "$EFFECTIVE_APP_DIR":/app \
+            -w /app \
+            sistema_web:node22-bun \
+            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run lint"
+
+      - name: Install and build (Next.js)
+        env:
+          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
+        run: |
+          cd "$EFFECTIVE_APP_DIR"
+          docker run --rm \
+            -e PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING="$PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING" \
+            -e NODE_OPTIONS="--max-old-space-size=4096" \
+            -v "$EFFECTIVE_APP_DIR":/app \
+            -w /app \
+            sistema_web:node22-bun \
+            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run prisma:generate; bun run build:bun"
+
+      - name: Fix Docker-created file permissions
+        run: |
+          # Docker cria arquivos como root - corrigir para o usuario runner (UID 1000)
+          docker run --rm -v "$EFFECTIVE_APP_DIR":/target alpine:3 \
+            chown -R 1000:1000 /target
+          echo "Permissoes do build corrigidas"
+
+      - name: Atualizar symlink do APP_DIR estavel (deploy atomico)
+        run: |
+          set -euo pipefail
+          ROOT="$HOME/apps"
+          STABLE_LINK="$ROOT/sistema.current"
+
+          mkdir -p "$ROOT"
+
+          # Sanidade: se esses arquivos nao existirem, o container vai falhar no boot.
+          test -f "$EFFECTIVE_APP_DIR/scripts/start-web.sh" || { echo "ERROR: scripts/start-web.sh nao encontrado em $EFFECTIVE_APP_DIR" >&2; exit 1; }
+          test -f "$EFFECTIVE_APP_DIR/stack.yml" || { echo "ERROR: stack.yml nao encontrado em $EFFECTIVE_APP_DIR" >&2; exit 1; }
+          test -d "$EFFECTIVE_APP_DIR/node_modules" || { echo "ERROR: node_modules nao encontrado em $EFFECTIVE_APP_DIR (necessario para next start)" >&2; exit 1; }
+          test -d "$EFFECTIVE_APP_DIR/.next" || { echo "ERROR: .next nao encontrado em $EFFECTIVE_APP_DIR (build nao gerado)" >&2; exit 1; }
+
+          PREV=""
+          if [ -L "$STABLE_LINK" ]; then
+            PREV="$(readlink -f "$STABLE_LINK" || true)"
+          fi
+          echo "PREV_APP_DIR=$PREV" >> "$GITHUB_ENV"
+
+          ln -sfn "$EFFECTIVE_APP_DIR" "$STABLE_LINK"
+
+          # Compat: mantem $HOME/apps/sistema como symlink quando possivel (nao mexe se for pasta).
+          if [ -L "$ROOT/sistema" ] || [ ! -e "$ROOT/sistema" ]; then
+            ln -sfn "$STABLE_LINK" "$ROOT/sistema"
+          fi
+
+          echo "APP_DIR estavel -> $(readlink -f "$STABLE_LINK")"
+
+      - name: Swarm deploy (stack.yml)
+        run: |
+          APP_DIR_STABLE="$HOME/apps/sistema.current"
+          if [ ! -d "$APP_DIR_STABLE" ]; then
+            echo "ERROR: Stable APP_DIR does not exist: $APP_DIR_STABLE" >&2; exit 1
+          fi
+          cd "$APP_DIR_STABLE"
+          set -o allexport
+          if [ -f .env ]; then
+            echo "Loading .env from $APP_DIR_STABLE"
+            . ./.env
+          else
+            echo "WARNING: No .env found at $APP_DIR_STABLE - stack vars may be empty!"
+          fi
+          set +o allexport
+          echo "Using APP_DIR (stable)=$APP_DIR_STABLE"
+          echo "NEXT_PUBLIC_CONVEX_URL=${NEXT_PUBLIC_CONVEX_URL:-<not set>}"
+          echo "NEXT_PUBLIC_APP_URL=${NEXT_PUBLIC_APP_URL:-<not set>}"
+          APP_DIR="$APP_DIR_STABLE" RELEASE_SHA=${{ github.sha }} docker stack deploy --with-registry-auth -c stack.yml sistema
+
+      - name: Wait for services to be healthy
+        run: |
+          echo "Aguardando servicos ficarem saudaveis..."
+          for i in $(seq 1 18); do
+            WEB_STATUS=$(docker service ls --filter "name=sistema_web" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
+            CONVEX_STATUS=$(docker service ls --filter "name=sistema_convex_backend" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
+            echo "Tentativa $i/18: web=$WEB_STATUS convex=$CONVEX_STATUS"
+            if echo "$WEB_STATUS" | grep -q "2/2" && echo "$CONVEX_STATUS" | grep -q "1/1"; then
+              echo "Todos os servicos estao saudaveis!"
+              exit 0
+            fi
+            sleep 10
+          done
+          echo "ERRO: Timeout aguardando servicos. Status atual:"
+          docker service ls --filter "label=com.docker.stack.namespace=sistema" || true
+          docker service ps sistema_web --no-trunc || true
+          docker service logs sistema_web --since 5m --raw 2>/dev/null | tail -n 200 || true
+
+          if [ -n "${PREV_APP_DIR:-}" ]; then
+            echo "Rollback: revertendo APP_DIR estavel para: $PREV_APP_DIR"
+            ln -sfn "$PREV_APP_DIR" "$HOME/apps/sistema.current"
+            cd "$HOME/apps/sistema.current"
+            set -o allexport
+            if [ -f .env ]; then
+              . ./.env
+            fi
+            set +o allexport
+            APP_DIR="$HOME/apps/sistema.current" RELEASE_SHA=${{ github.sha }} docker stack deploy --with-registry-auth -c stack.yml sistema || true
+          fi
+
+          exit 1
+
+      - name: Cleanup old build workdirs (keep last 2)
+        run: |
+          set -e
+          ROOT="$HOME/apps"
+          KEEP=2
+          PATTERN='web.build.*'
+          ACTIVE="$(readlink -f "$HOME/apps/sistema.current" 2>/dev/null || true)"
+          echo "Scanning $ROOT for old $PATTERN dirs"
+          LIST=$(find "$ROOT" -maxdepth 1 -type d -name "$PATTERN" | sort -r || true)
+          echo "$LIST" | sed -n "1,${KEEP}p" | sed 's/^/Keeping: /' || true
+          echo "$LIST" | sed "1,${KEEP}d" | while read dir; do
+            [ -z "$dir" ] && continue
+            if [ -n "$ACTIVE" ] && [ "$(readlink -f "$dir")" = "$ACTIVE" ]; then
+              echo "Skipping active dir (in use by APP_DIR): $dir"; continue
+            fi
+            echo "Removing $dir"
+            chmod -R u+rwX "$dir" 2>/dev/null || true
+            rm -rf "$dir" || {
+              echo "Local rm failed, falling back to docker (root) cleanup for $dir..."
+              docker run --rm -v "$dir":/target alpine:3 sh -lc 'chown -R 1000:1000 /target 2>/dev/null || true; chmod -R u+rwX /target 2>/dev/null || true; rm -rf /target/* /target/.[!.]* /target/..?* 2>/dev/null || true' || true
+              rm -rf "$dir" 2>/dev/null || rmdir "$dir" 2>/dev/null || true
+            }
+          done
+          echo "Disk usage (top 10 under $ROOT):"
+          du -sh "$ROOT"/* 2>/dev/null | sort -rh | head -n 10 || true
+
+  convex_deploy:
+    name: Deploy Convex functions
+    needs: changes
+    timeout-minutes: 20
+    if: ${{ github.event_name == 'workflow_dispatch' || needs.changes.outputs.convex == 'true' }}
+    runs-on: [ self-hosted, linux, vps ]
+    env:
+      APP_DIR: /srv/apps/sistema
+    steps:
+      - name: Checkout
+        uses: https://github.com/actions/checkout@v4
+
+      - name: Determine APP_DIR (fallback safe path)
+        id: appdir
+        run: |
+          TS=$(date +%s)
+          FALLBACK_DIR="$HOME/apps/convex.build.$TS"
+          mkdir -p "$FALLBACK_DIR"
+          echo "Using APP_DIR (fallback)=$FALLBACK_DIR"
+          echo "EFFECTIVE_APP_DIR=$FALLBACK_DIR" >> "$GITHUB_ENV"
+
+      - name: Sync workspace to APP_DIR (preserving local env)
+        run: |
+          mkdir -p "$EFFECTIVE_APP_DIR"
+          RSYNC_FLAGS="-az --inplace --no-times --no-perms --no-owner --no-group --delete"
+          rsync $RSYNC_FLAGS \
+            --filter='protect .next.old*' \
+            --exclude '.next.old*' \
+            --exclude '.env*' \
+            --exclude 'apps/desktop/.env*' \
+            --exclude 'convex/.env*' \
+            --filter='protect node_modules' \
+            --filter='protect node_modules/**' \
+            --filter='protect .pnpm-store' \
+            --filter='protect .pnpm-store/**' \
+            --exclude '.git' \
+            --exclude '.next' \
+            --exclude 'node_modules' \
+            --exclude 'node_modules/**' \
+            --exclude '.pnpm-store' \
+            --exclude '.pnpm-store/**' \
+            ./ "$EFFECTIVE_APP_DIR"/
+
+      - name: Acquire Convex admin key
+        id: key
+        run: |
+          echo "Waiting for Convex container..."
+          CID=""
+          for attempt in $(seq 1 12); do
+            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
+            if [ -n "$CID" ]; then
+              echo "Convex container ready (CID=$CID)"
+              break
+            fi
+            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
+            sleep 5
+          done
+          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
+          if [ -n "$CID" ]; then
+            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          else
+            echo "No running convex container detected; attempting offline admin key extraction..."
+            VOLUME="sistema_convex_data"
+            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
+              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+            else
+              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
+            fi
+          fi
+          echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
+          echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
+          if [ -z "$KEY" ]; then
+            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
+            docker service ps sistema_convex_backend || true
+            exit 1
+          fi
+
+      - name: Bring convex.json from live app if present
+        run: |
+          if [ -f "$APP_DIR/convex.json" ]; then
+            echo "Copying $APP_DIR/convex.json -> $EFFECTIVE_APP_DIR/convex.json"
+            cp -f "$APP_DIR/convex.json" "$EFFECTIVE_APP_DIR/convex.json"
+          else
+            echo "No existing convex.json found at $APP_DIR; convex CLI will need self-hosted vars"
+          fi
+
+      - name: Set Convex env vars (self-hosted)
+        env:
+          CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
+          CONVEX_SELF_HOSTED_ADMIN_KEY: ${{ steps.key.outputs.ADMIN_KEY }}
+          MACHINE_PROVISIONING_SECRET: ${{ secrets.MACHINE_PROVISIONING_SECRET }}
+          MACHINE_TOKEN_TTL_MS: ${{ secrets.MACHINE_TOKEN_TTL_MS }}
+          FLEET_SYNC_SECRET: ${{ secrets.FLEET_SYNC_SECRET }}
+        run: |
+          set -e
+          docker run --rm -i \
+            -v "$EFFECTIVE_APP_DIR":/app \
+            -w /app \
+            -e CONVEX_SELF_HOSTED_URL \
+            -e CONVEX_SELF_HOSTED_ADMIN_KEY \
+            -e MACHINE_PROVISIONING_SECRET \
+            -e MACHINE_TOKEN_TTL_MS \
+            -e FLEET_SYNC_SECRET \
+            -e CONVEX_TMPDIR=/app/.convex-tmp \
+            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; \
+              if [ -n \"$MACHINE_PROVISIONING_SECRET\" ]; then bunx convex env set MACHINE_PROVISIONING_SECRET \"$MACHINE_PROVISIONING_SECRET\"; fi; \
+              if [ -n \"$MACHINE_TOKEN_TTL_MS\" ]; then bunx convex env set MACHINE_TOKEN_TTL_MS \"$MACHINE_TOKEN_TTL_MS\"; fi; \
+              if [ -n \"$FLEET_SYNC_SECRET\" ]; then bunx convex env set FLEET_SYNC_SECRET \"$FLEET_SYNC_SECRET\"; fi; \
+              bunx convex env list"
+
+      - name: Prepare Convex deploy workspace
+        run: |
+          cd "$EFFECTIVE_APP_DIR"
+          if [ -f .env ]; then
+            echo "Renaming .env -> .env.bak (Convex self-hosted deploy)"
+            mv -f .env .env.bak
+          fi
+          mkdir -p .convex-tmp
+
+      - name: Deploy functions to Convex self-hosted
+        env:
+          CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
+          CONVEX_SELF_HOSTED_ADMIN_KEY: ${{ steps.key.outputs.ADMIN_KEY }}
+        run: |
+          docker run --rm -i \
+            -v "$EFFECTIVE_APP_DIR":/app \
+            -w /app \
+            -e CI=true \
+            -e CONVEX_SELF_HOSTED_URL \
+            -e CONVEX_SELF_HOSTED_ADMIN_KEY \
+            -e CONVEX_TMPDIR=/app/.convex-tmp \
+            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; bunx convex deploy"
+
+      - name: Cleanup old convex build workdirs (keep last 2)
+        run: |
+          set -e
+          ROOT="$HOME/apps"
+          KEEP=2
+          PATTERN='convex.build.*'
+          LIST=$(find "$ROOT" -maxdepth 1 -type d -name "$PATTERN" | sort -r || true)
+          echo "$LIST" | sed -n "1,${KEEP}p" | sed 's/^/Keeping: /' || true
+          echo "$LIST" | sed "1,${KEEP}d" | while read dir; do
+            [ -z "$dir" ] && continue
+            echo "Removing $dir"
+            chmod -R u+rwX "$dir" 2>/dev/null || true
+            rm -rf "$dir" || {
+              echo "Local rm failed, falling back to docker (root) cleanup for $dir..."
+              docker run --rm -v "$dir":/target alpine:3 sh -lc 'chown -R 1000:1000 /target 2>/dev/null || true; chmod -R u+rwX /target 2>/dev/null || true; rm -rf /target/* /target/.[!.]* /target/..?* 2>/dev/null || true' || true
+              rm -rf "$dir" 2>/dev/null || rmdir "$dir" 2>/dev/null || true
+            }
+          done
+
+  # NOTA: Job comentado porque nao ha runner Windows configurado.
+  # Descomentar quando configurar um runner com labels: [self-hosted, windows, desktop]
+  #
+  # desktop_release:
+  #   name: Desktop Release (Windows)
+  #   timeout-minutes: 30
+  #   if: ${{ startsWith(github.ref, 'refs/tags/v') }}
+  #   runs-on: [ self-hosted, windows, desktop ]
+  #   defaults:
+  #     run:
+  #       working-directory: apps/desktop
+  #   steps:
+  #     - name: Checkout
+  #       uses: https://github.com/actions/checkout@v4
+  #
+  #     - name: Setup pnpm
+  #       uses: https://github.com/pnpm/action-setup@v4
+  #       with:
+  #         version: 10.20.0
+  #
+  #     - name: Setup Node.js
+  #       uses: https://github.com/actions/setup-node@v4
+  #       with:
+  #         node-version: 20
+  #
+  #     - name: Install deps (desktop)
+  #       run: pnpm install --frozen-lockfile
+  #
+  #     - name: Build with Tauri
+  #       uses: https://github.com/tauri-apps/tauri-action@v0
+  #       env:
+  #         GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+  #         TAURI_PRIVATE_KEY: ${{ secrets.TAURI_PRIVATE_KEY }}
+  #         TAURI_KEY_PASSWORD: ${{ secrets.TAURI_KEY_PASSWORD }}
+  #       with:
+  #         projectPath: apps/desktop
+  #
+  #     - name: Upload bundles to VPS
+  #       run: |
+  #         # Upload via SCP (configurar chave SSH no runner Windows)
+  #         # scp -r src-tauri/target/release/bundle/* user@vps:/var/www/updates/
+  #         echo "TODO: Configurar upload para VPS"

.forgejo/workflows/quality-checks.yml

@@ -0,0 +1,54 @@
+name: Quality Checks
+
+on:
+  push:
+    branches:
+      - main
+  pull_request:
+    branches:
+      - main
+
+jobs:
+  lint-test-build:
+    name: Lint, Test and Build
+    runs-on: [ self-hosted, linux, vps ]
+    env:
+      BETTER_AUTH_SECRET: test-secret
+      NEXT_PUBLIC_APP_URL: http://localhost:3000
+      BETTER_AUTH_URL: http://localhost:3000
+      NEXT_PUBLIC_CONVEX_URL: http://localhost:3210
+      DATABASE_URL: file:./prisma/db.dev.sqlite
+    steps:
+      - name: Checkout
+        uses: https://github.com/actions/checkout@v4
+
+      - name: Setup Bun
+        uses: https://github.com/oven-sh/setup-bun@v2
+        with:
+          bun-version: 1.3.4
+
+      - name: Install dependencies
+        run: bun install --frozen-lockfile
+
+      - name: Cache Next.js build cache
+        uses: https://github.com/actions/cache@v4
+        with:
+          path: |
+            ${{ github.workspace }}/.next/cache
+          key: ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-${{ hashFiles('**/*.{js,jsx,ts,tsx}') }}
+          restore-keys: |
+            ${{ runner.os }}-nextjs-${{ hashFiles('bun.lock') }}-
+
+      - name: Generate Prisma client
+        env:
+          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
+        run: bun run prisma:generate
+
+      - name: Lint
+        run: bun run lint
+
+      - name: Test
+        run: bun test
+
+      - name: Build
+        run: bun run build:bun

.github/workflows.disabled/ci-cd-web-desktop.yml

@@ -25,6 +25,7 @@ jobs:
   changes:
     name: Detect changes
     runs-on: ubuntu-latest
+    timeout-minutes: 5
     outputs:
       convex: ${{ steps.filter.outputs.convex }}
       web: ${{ steps.filter.outputs.web }}
@@ -52,6 +53,7 @@ jobs:
   deploy:
     name: Deploy (VPS Linux)
     needs: changes
+    timeout-minutes: 30
     # Executa em qualquer push na main (independente do filtro) ou quando disparado manualmente
     if: ${{ github.event_name == 'workflow_dispatch' || github.ref == 'refs/heads/main' }}
     runs-on: [ self-hosted, linux, vps ]
@@ -154,11 +156,38 @@ jobs:
       - name: Acquire Convex admin key
         id: key
         run: |
-          CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-          if [ -z "$CID" ]; then echo "No convex container"; exit 1; fi
-          KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          echo "Waiting for Convex container..."
+          CID=""
+          # Aguarda ate 60s (12 tentativas x 5s) pelo container ficar pronto
+          # Nao forca restart - deixa o Swarm gerenciar via health checks
+          for attempt in $(seq 1 12); do
+            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
+            if [ -n "$CID" ]; then
+              echo "Convex container ready (CID=$CID)"
+              break
+            fi
+            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
+            sleep 5
+          done
+          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
+          if [ -n "$CID" ]; then
+            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          else
+            echo "No running convex container detected; attempting offline admin key extraction..."
+            VOLUME="sistema_convex_data"
+            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
+              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+            else
+              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
+            fi
+          fi
           echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
           echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
+          if [ -z "$KEY" ]; then
+            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
+            docker service ps sistema_convex_backend || true
+            exit 1
+          fi
 
       - name: Copy production .env if present
         run: |
@@ -188,12 +217,27 @@ jobs:
           restore-keys: |
             ${{ runner.os }}-nextjs-${{ hashFiles('pnpm-lock.yaml', 'bun.lock') }}-
 
-      - name: Install and build (Next.js)
+      - name: Lint check (fail fast before build)
         run: |
           cd "$EFFECTIVE_APP_DIR"
-          bun install --frozen-lockfile --filter '!appsdesktop'
-          bun run prisma:generate
-          bun run build:bun
+          docker run --rm \
+            -v "$EFFECTIVE_APP_DIR":/app \
+            -w /app \
+            sistema_web:node22-bun \
+            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run lint"
+
+      - name: Install and build (Next.js)
+        env:
+          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
+        run: |
+          cd "$EFFECTIVE_APP_DIR"
+          docker run --rm \
+            -e PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING="$PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING" \
+            -e NODE_OPTIONS="--max-old-space-size=4096" \
+            -v "$EFFECTIVE_APP_DIR":/app \
+            -w /app \
+            sistema_web:node22-bun \
+            bash -lc "set -euo pipefail; bun install --frozen-lockfile --filter '!appsdesktop'; bun run prisma:generate; bun run build:bun"
 
       - name: Publish build to stable APP_DIR directory
         run: |
@@ -218,38 +262,44 @@ jobs:
 
       - name: Swarm deploy (stack.yml)
         run: |
-          cd "$EFFECTIVE_APP_DIR"
-          # Exporta variáveis do .env para substituição no stack (ex.: MACHINE_PROVISIONING_SECRET)
-          set -o allexport
-          if [ -f .env ]; then . ./.env; fi
-          set +o allexport
           APP_DIR_STABLE="$HOME/apps/sistema"
           if [ ! -d "$APP_DIR_STABLE" ]; then
             echo "ERROR: Stable APP_DIR does not exist: $APP_DIR_STABLE" >&2; exit 1
           fi
+          cd "$APP_DIR_STABLE"
+          # Exporta variáveis do .env (do diretório de produção) para substituição no stack
+          # IMPORTANTE: Usar o .env do APP_DIR_STABLE, não do EFFECTIVE_APP_DIR (build temporário)
+          set -o allexport
+          if [ -f .env ]; then
+            echo "Loading .env from $APP_DIR_STABLE"
+            . ./.env
+          else
+            echo "WARNING: No .env found at $APP_DIR_STABLE - stack vars may be empty!"
+          fi
+          set +o allexport
           echo "Using APP_DIR (stable)=$APP_DIR_STABLE"
+          echo "NEXT_PUBLIC_CONVEX_URL=${NEXT_PUBLIC_CONVEX_URL:-<not set>}"
+          echo "NEXT_PUBLIC_APP_URL=${NEXT_PUBLIC_APP_URL:-<not set>}"
           APP_DIR="$APP_DIR_STABLE" RELEASE_SHA=${{ github.sha }} docker stack deploy --with-registry-auth -c stack.yml sistema
 
-      - name: Ensure Convex service envs and restart
+      - name: Wait for services to be healthy
         run: |
-          cd "$EFFECTIVE_APP_DIR"
-          set -o allexport
-          if [ -f .env ]; then . ./.env; fi
-          set +o allexport
-          echo "Ensuring Convex envs on service: sistema_convex_backend"
-          if [ -n "${MACHINE_PROVISIONING_SECRET:-}" ]; then
-            docker service update --env-add MACHINE_PROVISIONING_SECRET="${MACHINE_PROVISIONING_SECRET}" sistema_convex_backend || true
-          fi
-          if [ -n "${MACHINE_TOKEN_TTL_MS:-}" ]; then
-            docker service update --env-add MACHINE_TOKEN_TTL_MS="${MACHINE_TOKEN_TTL_MS}" sistema_convex_backend || true
-          fi
-          if [ -n "${FLEET_SYNC_SECRET:-}" ]; then
-            docker service update --env-add FLEET_SYNC_SECRET="${FLEET_SYNC_SECRET}" sistema_convex_backend || true
-          fi
-          echo "Current envs:" 
-          docker service inspect sistema_convex_backend --format '{{range .Spec.TaskTemplate.ContainerSpec.Env}}{{println .}}{{end}}' || true
-          echo "Forcing service restart..."
-          docker service update --force sistema_convex_backend || true
+          echo "Aguardando servicos ficarem saudaveis..."
+          # Aguarda ate 3 minutos (18 tentativas x 10s) pelos servicos
+          for i in $(seq 1 18); do
+            WEB_STATUS=$(docker service ls --filter "name=sistema_web" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
+            CONVEX_STATUS=$(docker service ls --filter "name=sistema_convex_backend" --format "{{.Replicas}}" 2>/dev/null || echo "0/0")
+            echo "Tentativa $i/18: web=$WEB_STATUS convex=$CONVEX_STATUS"
+            # Verifica se web tem 2/2 replicas e convex tem 1/1
+            if echo "$WEB_STATUS" | grep -q "2/2" && echo "$CONVEX_STATUS" | grep -q "1/1"; then
+              echo "Todos os servicos estao saudaveis!"
+              exit 0
+            fi
+            sleep 10
+          done
+          echo "AVISO: Timeout aguardando servicos. Status atual:"
+          docker service ls --filter "label=com.docker.stack.namespace=sistema"
+          # Nao falha o deploy, apenas avisa (o Swarm continua o rolling update em background)
 
       - name: Smoke test — register + heartbeat
         run: |
@@ -309,14 +359,16 @@ jobs:
         run: |
           docker service update --force sistema_web
 
-      - name: Restart Convex backend service (optional)
-        run: |
-          # Fail the job if the convex backend cannot restart
-          docker service update --force sistema_convex_backend
+      # Comentado: o stack deploy já atualiza os serviços com update_config.order: start-first
+      # Forçar update aqui causa downtime porque ignora a estratégia de rolling update
+      # - name: Restart Convex backend service (optional)
+      #   run: |
+      #     docker service update --force sistema_convex_backend
 
   convex_deploy:
     name: Deploy Convex functions
     needs: changes
+    timeout-minutes: 20
     # Executa quando convex/** mudar ou via workflow_dispatch
     if: ${{ github.event_name == 'workflow_dispatch' || needs.changes.outputs.convex == 'true' }}
     runs-on: [ self-hosted, linux, vps ]
@@ -361,11 +413,38 @@ jobs:
       - name: Acquire Convex admin key
         id: key
         run: |
-          CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-          if [ -z "$CID" ]; then echo "No convex container"; exit 1; fi
-          KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          echo "Waiting for Convex container..."
+          CID=""
+          # Aguarda ate 60s (12 tentativas x 5s) pelo container ficar pronto
+          # Nao forca restart - deixa o Swarm gerenciar via health checks
+          for attempt in $(seq 1 12); do
+            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
+            if [ -n "$CID" ]; then
+              echo "Convex container ready (CID=$CID)"
+              break
+            fi
+            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
+            sleep 5
+          done
+          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
+          if [ -n "$CID" ]; then
+            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          else
+            echo "No running convex container detected; attempting offline admin key extraction..."
+            VOLUME="sistema_convex_data"
+            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
+              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+            else
+              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
+            fi
+          fi
           echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
           echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
+          if [ -z "$KEY" ]; then
+            echo "ERRO: Nao foi possivel obter a chave admin do Convex"
+            docker service ps sistema_convex_backend || true
+            exit 1
+          fi
 
       - name: Bring convex.json from live app if present
         run: |
@@ -393,19 +472,22 @@ jobs:
             -e MACHINE_PROVISIONING_SECRET \
             -e MACHINE_TOKEN_TTL_MS \
             -e FLEET_SYNC_SECRET \
-            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; bun install --frozen-lockfile; \
+            -e CONVEX_TMPDIR=/app/.convex-tmp \
+            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; \
               if [ -n \"$MACHINE_PROVISIONING_SECRET\" ]; then bunx convex env set MACHINE_PROVISIONING_SECRET \"$MACHINE_PROVISIONING_SECRET\"; fi; \
               if [ -n \"$MACHINE_TOKEN_TTL_MS\" ]; then bunx convex env set MACHINE_TOKEN_TTL_MS \"$MACHINE_TOKEN_TTL_MS\"; fi; \
               if [ -n \"$FLEET_SYNC_SECRET\" ]; then bunx convex env set FLEET_SYNC_SECRET \"$FLEET_SYNC_SECRET\"; fi; \
               bunx convex env list"
 
-      - name: Ensure .env is not present for Convex deploy
+      - name: Prepare Convex deploy workspace
         run: |
           cd "$EFFECTIVE_APP_DIR"
           if [ -f .env ]; then
             echo "Renaming .env -> .env.bak (Convex self-hosted deploy)"
             mv -f .env .env.bak
           fi
+          # Dedicated tmp dir outside convex/_generated so CLI cleanups don't remove it
+          mkdir -p .convex-tmp
       - name: Deploy functions to Convex self-hosted
         env:
           CONVEX_SELF_HOSTED_URL: https://convex.esdrasrenan.com.br
@@ -417,7 +499,8 @@ jobs:
             -e CI=true \
             -e CONVEX_SELF_HOSTED_URL \
             -e CONVEX_SELF_HOSTED_ADMIN_KEY \
-            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; bun install --frozen-lockfile; bunx convex deploy"
+            -e CONVEX_TMPDIR=/app/.convex-tmp \
+            node:20-bullseye bash -lc "set -euo pipefail; curl -fsSL https://bun.sh/install | bash >/tmp/bun-install.log; export BUN_INSTALL=\"\${BUN_INSTALL:-/root/.bun}\"; export PATH=\"\$BUN_INSTALL/bin:\$PATH\"; export CONVEX_TMPDIR=/app/.convex-tmp; bun install --frozen-lockfile; bunx convex deploy"
 
       - name: Cleanup old convex build workdirs (keep last 2)
         run: |
@@ -440,6 +523,7 @@ jobs:
 
   desktop_release:
     name: Desktop Release (Windows)
+    timeout-minutes: 30
     if: ${{ startsWith(github.ref, 'refs/tags/v') }}
     runs-on: [ self-hosted, windows, desktop ]
     defaults:
@@ -486,6 +570,7 @@ jobs:
 
   diagnose_convex:
     name: Diagnose Convex (env + register test)
+    timeout-minutes: 10
     if: ${{ github.event_name == 'workflow_dispatch' }}
     runs-on: [ self-hosted, linux, vps ]
     steps:
@@ -499,9 +584,30 @@ jobs:
       - name: Acquire Convex admin key
         id: key
         run: |
-          CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
-          if [ -z "$CID" ]; then echo "No convex container"; exit 1; fi
-          KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          echo "Waiting for Convex container..."
+          CID=""
+          # Aguarda ate 60s (12 tentativas x 5s) pelo container ficar pronto
+          for attempt in $(seq 1 12); do
+            CID=$(docker ps --format '{{.ID}} {{.Names}}' | awk '/sistema_convex_backend/{print $1; exit}')
+            if [ -n "$CID" ]; then
+              echo "Convex container ready (CID=$CID)"
+              break
+            fi
+            echo "Attempt $attempt/12: container not ready yet; waiting 5s..."
+            sleep 5
+          done
+          CONVEX_IMAGE="ghcr.io/get-convex/convex-backend:latest"
+          if [ -n "$CID" ]; then
+            KEY=$(docker exec -i "$CID" /bin/sh -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+          else
+            echo "No running convex container detected; attempting offline admin key extraction..."
+            VOLUME="sistema_convex_data"
+            if docker volume inspect "$VOLUME" >/dev/null 2>&1; then
+              KEY=$(docker run --rm --entrypoint /bin/sh -v "$VOLUME":/convex/data "$CONVEX_IMAGE" -lc './generate_admin_key.sh' | tr -d '\r' | grep -o 'convex-self-hosted|[^ ]*' | tail -n1)
+            else
+              echo "Volume $VOLUME nao encontrado; nao foi possivel extrair a chave admin"
+            fi
+          fi
           echo "ADMIN_KEY=$KEY" >> $GITHUB_OUTPUT
           echo "Admin key acquired? $([ -n "$KEY" ] && echo yes || echo no)"
       - name: List Convex env and set missing

.github/workflows.disabled/quality-checks.yml

@@ -48,6 +48,8 @@ jobs:
             ${{ runner.os }}-nextjs-${{ hashFiles('pnpm-lock.yaml', 'bun.lock') }}-
 
       - name: Generate Prisma client
+        env:
+          PRISMA_ENGINES_CHECKSUM_IGNORE_MISSING: "1"
         run: bun run prisma:generate
 
       - name: Lint

.gitignore

@@ -17,6 +17,10 @@
 /.next/
 /out/
 
+# React Email
+/.react-email/
+/emails/out/
+
 # production
 /build
 
@@ -58,3 +62,12 @@ Screenshot*.png
 # Ignore NTFS ADS streams accidentally committed from Windows downloads
 *:*Zone.Identifier
 *:\:Zone.Identifier
+# Infrastructure secrets
+.ci.env
+
+# ferramentas externas
+rustdesk/
+
+# Prisma generated files
+src/generated/
+apps/desktop/service/target/

Dockerfile.prod

@@ -0,0 +1,29 @@
+# Runtime image with Node 22 + Bun 1.3.4 and build toolchain preinstalled
+FROM node:22-bullseye-slim
+
+ENV BUN_INSTALL=/root/.bun
+ENV PATH="$BUN_INSTALL/bin:$PATH"
+
+RUN apt-get update -y \
+    && apt-get install -y --no-install-recommends \
+       ca-certificates \
+       curl \
+       gnupg \
+       unzip \
+       build-essential \
+       python3 \
+       make \
+       pkg-config \
+       git \
+    && rm -rf /var/lib/apt/lists/*
+
+# Install Bun 1.3.4
+RUN curl -fsSL https://bun.sh/install \
+    | bash -s -- bun-v1.3.4 \
+    && ln -sf /root/.bun/bin/bun /usr/local/bin/bun \
+    && ln -sf /root/.bun/bin/bun /usr/local/bin/bunx
+
+WORKDIR /app
+
+# We'll mount the app code at runtime; image just provides runtimes/toolchains.
+CMD ["bash"]

README.md

@@ -1,12 +1,13 @@
 ## Sistema de Chamados
 
-Aplicação **Next.js 16 (App Router)** com **React 19**, **Convex** e **Better Auth** para gestão de tickets da Rever. A stack ainda inclui **Prisma 6** (SQLite padrão para DEV), **Tailwind** e **Turbopack** em desenvolvimento (o build de produção roda com o webpack padrão do Next). Todo o código-fonte fica na raiz do monorepo seguindo as convenções do App Router.
+Aplicacao **Next.js 16 (App Router)** com **React 19**, **Convex** e **Better Auth** para gestao de tickets da Rever. A stack ainda inclui **Prisma 7** (PostgreSQL), **Tailwind** e **Turbopack** como bundler padrao (webpack permanece disponivel como fallback). Todo o codigo-fonte fica na raiz do monorepo seguindo as convencoes do App Router.
 
 ## Requisitos
 
 - Bun >= 1.3 (recomendado 1.3.1). Após instalar via script oficial, adicione `export PATH="$HOME/.bun/bin:$PATH"` ao seu shell (ex.: `.bashrc`) para ter `bun` disponível globalmente.
 - Node.js >= 20 (necessário para ferramentas auxiliares como Prisma CLI e Next.js em modo fallback).
 - CLI do Convex (`bunx convex dev` instalará automaticamente no primeiro uso, se ainda não estiver presente).
+- GitHub Actions/autodeploy dependem dessas versões e do CLI do Convex disponível; use `npx convex --help` para confirmar.
 
 ## Configuração rápida
 
@@ -16,7 +17,7 @@ Aplicação **Next.js 16 (App Router)** com **React 19**, **Convex** e **Better
    ```
 2. Ajuste o arquivo `.env` (ou crie a partir de `.env.example`) e confirme os valores de:
    - `NEXT_PUBLIC_CONVEX_URL` (gerado pelo Convex Dev)
-   - `BETTER_AUTH_SECRET`, `BETTER_AUTH_URL`, `DATABASE_URL` (por padrão `file:./db.dev.sqlite`, que mapeia para `prisma/db.dev.sqlite`)
+   - `BETTER_AUTH_SECRET`, `BETTER_AUTH_URL`, `DATABASE_URL` (PostgreSQL, ex: `postgresql://postgres:dev@localhost:5432/sistema_chamados`)
 3. Aplique as migrações e gere o client Prisma:
    ```bash
    bunx prisma migrate deploy
@@ -30,22 +31,25 @@ Aplicação **Next.js 16 (App Router)** com **React 19**, **Convex** e **Better
 
 ### Resetar rapidamente o ambiente local
 
-1. Garanta que `DATABASE_URL` aponte para o arquivo desejado (ex.: `file:./db.dev.sqlite` para desenvolvimento, `file:./db.sqlite` em produção local).
-2. Aplique as migrações no arquivo informado:
+1. Suba um PostgreSQL local (Docker recomendado):
    ```bash
-   DATABASE_URL=file:./db.dev.sqlite bunx prisma migrate deploy
+   docker run -d --name postgres-dev -p 5432:5432 -e POSTGRES_PASSWORD=dev -e POSTGRES_DB=sistema_chamados postgres:18
    ```
-3. Recrie/garanta as contas padrão de login:
+2. Aplique as migracoes:
    ```bash
-   DATABASE_URL=file:./db.dev.sqlite bun run auth:seed
+   bunx prisma migrate deploy
    ```
-4. Suba o servidor normalmente com `bun run dev`. Esses três comandos bastam para reconstruir o ambiente sempre que trocar de computador.
+3. Recrie/garanta as contas padrao de login:
+   ```bash
+   bun run auth:seed
+   ```
+4. Suba o servidor normalmente com `bun run dev`.
 
 ### Subir serviços locais
 
 - (Opcional) Para re-sincronizar manualmente as filas padrão, execute `bun run queues:ensure`.
 - Em um terminal, rode o backend em tempo real do Convex com `bun run convex:dev:bun` (ou `bun run convex:dev` para o runtime Node).
-- Em outro terminal, suba o frontend Next.js (Turpoback) com `bun run dev:bun` (`bun run dev:webpack` serve como fallback).
+- Em outro terminal, suba o frontend Next.js (Turbopack) com `bun run dev:bun` (`bun run dev:webpack` serve como fallback).
 - Com o Convex rodando, acesse `http://localhost:3000/dev/seed` uma vez para popular dados de demonstração (tickets, usuários, comentários).
 
 > Se o CLI perguntar sobre configuração do projeto Convex, escolha criar um novo deployment local (opção padrão) e confirme. As credenciais são armazenadas em `.convex/` automaticamente.
@@ -65,20 +69,20 @@ Aplicação **Next.js 16 (App Router)** com **React 19**, **Convex** e **Better
 
 ### Guia de DEV (Prisma, Auth e Desktop/Tauri)
 
-Para fluxos detalhados de desenvolvimento — banco de dados local (SQLite/Prisma), seed do Better Auth, ajustes do Prisma CLI no DEV e build do Desktop (Tauri) — consulte `docs/DEV.md`.
+Para fluxos detalhados de desenvolvimento — banco de dados local (PostgreSQL/Prisma), seed do Better Auth, ajustes do Prisma CLI no DEV e build do Desktop (Tauri) — consulte `docs/DEV.md`.
 
 ## Scripts úteis
 
 - `bun run dev:bun` — padrão atual para o Next.js com runtime Bun (`bun run dev:webpack` permanece como fallback).
 - `bun run convex:dev:bun` — runtime Bun para o Convex (`bun run convex:dev` mantém o fluxo antigo usando Node).
-- `bun run build:bun` / `bun run start:bun` — build e serve com Bun; `bun run build` mantém o fallback Node.
+- `bun run build:bun` / `bun run start:bun` — build e serve com Bun usando Turbopack (padrão atual).
 - `bun run dev:webpack` — fallback do Next.js em modo desenvolvimento (webpack).
 - `bun run lint` — ESLint com as regras do projeto.
 - `bun test` — suíte de testes unitários usando o runner do Bun (o teste de screenshot fica automaticamente ignorado se o matcher não existir).
-- `bun run build` — executa `next build --webpack` (webpack padrão do Next).
-- `bun run build:turbopack` — executa `next build --turbopack` para reproduzir/debugar problemas.
-- `bun run auth:seed` — atualiza/cria contas padrão do Better Auth (credenciais em `agents.md`).
-- `bunx prisma migrate deploy` — aplica migrações ao banco SQLite local.
+- `bun run build` — executa `next build --turbopack` (runtime Node, caso prefira evitar o `--bun`).
+- `bun run build:webpack` — executa `next build --webpack` como fallback oficial.
+- `bun run auth:seed` — atualiza/cria contas padrao do Better Auth (credenciais em `agents.md`).
+- `bunx prisma migrate deploy` — aplica migracoes ao banco PostgreSQL.
 - `bun run convex:dev` — roda o Convex em modo desenvolvimento com Node, gerando tipos em `convex/_generated`.
 
 ## Transferir dispositivo entre colaboradores
@@ -96,7 +100,7 @@ Sem o reset de agente, o Convex reaproveita o token anterior e o inventário con
 - `app/` dentro de `src/` — rotas e layouts do Next.js (App Router).
 - `components/` — componentes reutilizáveis (UI, formulários, layouts).
 - `convex/` — queries, mutations e seeds do Convex.
-- `prisma/` — schema, migrações e banco SQLite (`prisma/db.sqlite`).
+- `prisma/` — schema e migracoes do Prisma (PostgreSQL).
 - `scripts/` — utilitários em Node para sincronização e seeds adicionais.
 - `agents.md` — guia operacional e contexto funcional (em PT-BR).
 - `PROXIMOS_PASSOS.md` — backlog de melhorias futuras.
@@ -113,7 +117,7 @@ Consulte `PROXIMOS_PASSOS.md` para acompanhar o backlog funcional e o progresso
 
 - `bun install` é o fluxo padrão (o arquivo `bun.lock` deve ser versionado; use `bun install --frozen-lockfile` em CI).
 - `bun run dev:bun`, `bun run convex:dev:bun`, `bun run build:bun` e `bun run start:bun` já estão configurados; internamente executam `bun run --bun <script>` para usar o runtime do Bun sem abrir mão dos scripts existentes. O `cross-env` garante os valores esperados de `NODE_ENV` (`development`/`production`).
-- Se precisar validar o bundler experimental, use `bun run build:turbopack`; para o fluxo estável mantenha `bun run build` (webpack).
+- O bundler padrão é o Turbopack; se precisar comparar/debugar com webpack, use `bun run build:webpack`.
 - `bun test` utiliza o test runner do Bun. O teste de snapshot de screenshot é automaticamente ignorado quando o matcher não está disponível; testes de navegador completos continuam via `bun run test:browser` (Vitest + Playwright).
 
 <!-- ci: smoke test 3 -->

agents.md

@@ -19,10 +19,10 @@ Os demais colaboradores reais são provisionados via **Convites & acessos**. Cas
 - Seeds de usuários/tickets demo: `convex/seed.ts`.
 - Para DEV: rode `bun run convex:dev:bun` e acesse `/dev/seed` uma vez para popular dados realistas.
 
-## Stack atual (06/11/2025)
-- **Next.js**: `16.0.1` (Turbopack em desenvolvimento; builds de produção usam webpack).  
+## Stack atual (18/12/2025)
+- **Next.js**: `16.0.10` (Turbopack por padrão; webpack fica como fallback).  
   - Whitelist de domínios em `src/config/allowed-hosts.ts` é aplicada pelo `middleware.ts`.  
-- **React / React DOM**: `19.2.0`.
+- **React / React DOM**: `19.2.1`.
 - **Trilha de testes**: Vitest (`bun test`) sem modo watch por padrão (`--run --passWithNoTests`).  
 - **CI**: workflow `Quality Checks` (`.github/workflows/quality-checks.yml`) roda `bun install`, `bun run prisma:generate`, `bun run lint`, `bun test`, `bun run build:bun`. Variáveis críticas (`BETTER_AUTH_SECRET`, `NEXT_PUBLIC_APP_URL`, etc.) são definidas apenas no runner — não afetam a VPS.
 - **Disciplina pós-mudanças**: sempre que fizer alterações locais, rode **obrigatoriamente** `bun run lint`, `bun run build:bun` e `bun test` antes de entregar ou abrir PR. Esses comandos são mandatórios também para os agentes/automations, garantindo que o projeto continua íntegro.
@@ -38,7 +38,7 @@ Os demais colaboradores reais são provisionados via **Convites & acessos**. Cas
      BETTER_AUTH_URL=http://localhost:3000
      BETTER_AUTH_SECRET=dev-only-long-random-string
      NEXT_PUBLIC_CONVEX_URL=http://127.0.0.1:3210
-     DATABASE_URL=file:./prisma/db.dev.sqlite
+     DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados
      ```
 3. `bun run auth:seed`
 4. (Opcional) `bun run queues:ensure`
@@ -47,8 +47,8 @@ Os demais colaboradores reais são provisionados via **Convites & acessos**. Cas
 7. Acesse `http://localhost:3000` e valide login com os usuários padrão.
 
 ### Banco de dados
-- Local (DEV): `DATABASE_URL=file:./prisma/db.dev.sqlite` (guardado em `prisma/prisma/`).  
-- Produção: SQLite persistido no volume Swarm `sistema_sistema_db`. Migrations em PROD devem apontar para esse volume (ver `docs/DEPLOY-RUNBOOK.md`).
+- Local (DEV): PostgreSQL local (ex.: `postgres:18`) com `DATABASE_URL=postgresql://postgres:dev@localhost:5432/sistema_chamados`.  
+- Produção: PostgreSQL no Swarm (serviço `postgres` em uso hoje; `postgres18` provisionado para migração). Migrations em PROD devem apontar para o `DATABASE_URL` ativo (ver `docs/OPERATIONS.md`).
 - Limpeza de legados: `node scripts/remove-legacy-demo-users.mjs` remove contas demo antigas (Cliente Demo, gestores fictícios etc.).
 
 ### Verificações antes de PR/deploy
@@ -90,7 +90,7 @@ bun run build:bun
 - **Testes unitários/integrados (Vitest)**:
   - Cobertura atual inclui utilitários (`tests/*.test.ts`), rotas `/api/machines/*` e `sendSmtpMail`.
   - Executar `bun test -- --watch` apenas quando precisar de modo interativo.
-- **Build**: `bun run build:bun` (`next build --webpack`, webpack). Para reproduzir problemas do bundler experimental, use `bun run build:turbopack`.
+- **Build**: `bun run build:bun` (`next build --turbopack`). Quando precisar do fallback oficial, rode `bun run build:webpack`.
 - **CI**: falhas mais comuns
   - `ERR_BUN_LOCKFILE_OUTDATED`: confirme que o `bun.lock` foi regenerado (`bun install`) após alterar dependências, especialmente do app desktop.
   - Variáveis Better Auth ausentes (`BETTER_AUTH_SECRET`): definidas no workflow (`Quality Checks`).
@@ -104,12 +104,12 @@ bun run build:bun
   ln -sfn /home/renan/apps/sistema.build.<novo> /home/renan/apps/sistema.current
   docker service update --force sistema_web
   ```
-- Resolver `P3009` (migration falhou) sempre no volume `sistema_sistema_db`:
+- Resolver `P3009` (migration falhou) no PostgreSQL ativo:
   ```bash
   docker service scale sistema_web=0
-  docker run --rm -it -e DATABASE_URL=file:/app/data/db.sqlite \
+  docker run --rm -it --network traefik_public \
+    --env-file /home/renan/apps/sistema.current/.env \
     -v /home/renan/apps/sistema.current:/app \
-    -v sistema_sistema_db:/app/data -w /app \
     oven/bun:1 bash -lc "bun install --frozen-lockfile && bun x prisma migrate resolve --rolled-back <migration> && bun x prisma migrate deploy"
   docker service scale sistema_web=1
   ```
@@ -164,8 +164,51 @@ bun run build:bun
 - **Docs complementares**:  
   - `docs/DEV.md` — guia diário atualizado.  
   - `docs/STATUS-2025-10-16.md` — snapshot do estado atual e backlog.  
-  - `docs/DEPLOY-RUNBOOK.md` — runbook do Swarm.  
+  - `docs/OPERATIONS.md` — runbook do Swarm.  
   - `docs/admin-inventory-ui.md`, `docs/plano-app-desktop-maquinas.md` — detalhes do inventário/agente.
 
+## Regras de Codigo
+
+### Tooltips Nativos do Navegador
+
+**NAO use o atributo `title` em elementos HTML** (button, span, a, div, etc).
+
+O atributo `title` causa tooltips nativos do navegador que sao inconsistentes visualmente e nao seguem o design system da aplicacao.
+
+```tsx
+// ERRADO - causa tooltip nativo do navegador
+<button title="Remover item">
+  <Trash2 className="size-4" />
+</button>
+
+// CORRETO - sem tooltip nativo
+<button>
+  <Trash2 className="size-4" />
+</button>
+
+// CORRETO - se precisar de tooltip, use o componente Tooltip do shadcn/ui
+<Tooltip>
+  <TooltipTrigger asChild>
+    <button>
+      <Trash2 className="size-4" />
+    </button>
+  </TooltipTrigger>
+  <TooltipContent>Remover item</TooltipContent>
+</Tooltip>
+```
+
+**Excecoes:**
+- Props `title` de componentes customizados (CardTitle, DialogTitle, etc) sao permitidas pois nao geram tooltips nativos.
+
+### Acessibilidade
+
+Para manter acessibilidade em botoes apenas com icone, prefira usar `aria-label`:
+
+```tsx
+<button aria-label="Remover item">
+  <Trash2 className="size-4" />
+</button>
+```
+
 ---
-_Última atualização: 06/11/2025 (Next.js 16, build de produção com webpack, fluxos desktop + portal documentados)._ 
+_Última atualização: 18/12/2025 (Next.js 16, build padrão com Turbopack e fallback webpack documentado)._ 

apps/desktop/.env.example

@@ -9,6 +9,14 @@ VITE_APP_URL=http://localhost:3000
 # Se não definir, cai no mesmo valor de VITE_APP_URL
 VITE_API_BASE_URL=
 
+# RustDesk provisioning (opcionais; se vazios, o app usa o TOML padrão embutido)
+VITE_RUSTDESK_CONFIG_STRING=
+VITE_RUSTDESK_DEFAULT_PASSWORD=FMQ9MA>e73r.FI<b*34Vmx_8P
+
+# Assinatura Tauri (dev/CI). Em producao, pode sobrescrever por env seguro.
+TAURI_SIGNING_PRIVATE_KEY=dW50cnVzdGVkIGNvbW1lbnQ6IHJzaWduIGVuY3J5cHRlZCBzZWNyZXQga2V5ClJXUlRZMEl5WkhWOUtzd1BvV0ZlSjEvNzYwaHYxdEloNnV4cmZlNGhha1BNbmNtZEkrZ0FBQkFBQUFBQUFBQUFBQUlBQUFBQS9JbCtsd3VFbHN4empFRUNiU0dva1hKK3ZYUzE2S1V6Q1FhYkRUWGtGMTBkUmJodi9PaXVub3hEMisyTXJoYU5UeEdwZU9aMklacG9ualNWR1NaTm1PMVBpVXYrNTltZU1YOFdwYzdkOHd2STFTc0x4ZktpNXFENnFTdW0xNzY3WC9EcGlIRGFmK2c9Cg==
+TAURI_SIGNING_PRIVATE_KEY_PASSWORD=revertech
+
 # Opcional: IP do host para desenvolvimento com HMR fora do localhost
 # Ex.: 192.168.0.10
 TAURI_DEV_HOST=

apps/desktop/package.json

@@ -8,23 +8,29 @@
     "build": "tsc && vite build",
     "preview": "vite preview",
     "tauri": "node ./scripts/tauri-with-stub.mjs",
-    "gen:icon": "node ./scripts/build-icon.mjs"
+    "gen:icon": "node ./scripts/build-icon.mjs",
+    "build:service": "cd service && cargo build --release",
+    "build:all": "bun run build:service && bun run tauri build"
   },
   "dependencies": {
+    "@radix-ui/react-scroll-area": "^1.2.3",
     "@radix-ui/react-tabs": "^1.1.13",
-    "@tauri-apps/api": "^2",
+    "@tauri-apps/api": "^2.9.1",
+    "@tauri-apps/plugin-dialog": "^2.4.2",
     "@tauri-apps/plugin-opener": "^2",
     "@tauri-apps/plugin-process": "^2",
     "@tauri-apps/plugin-store": "^2",
     "@tauri-apps/plugin-updater": "^2",
+    "convex": "^1.31.0",
     "lucide-react": "^0.544.0",
     "react": "^19.0.0",
     "react-dom": "^19.0.0"
   },
   "devDependencies": {
-    "png-to-ico": "^3.0.1",
     "@tauri-apps/cli": "^2",
     "@vitejs/plugin-react": "^4.3.4",
+    "baseline-browser-mapping": "^2.9.2",
+    "png-to-ico": "^3.0.1",
     "typescript": "~5.6.2",
     "vite": "^6.0.3"
   }

apps/desktop/scripts/tauri-with-stub.mjs

@@ -1,9 +1,11 @@
 import { spawn } from "node:child_process"
 import { fileURLToPath } from "node:url"
 import { dirname, resolve } from "node:path"
+import { existsSync } from "node:fs"
 
 const __filename = fileURLToPath(import.meta.url)
 const __dirname = dirname(__filename)
+const appRoot = resolve(__dirname, "..")
 
 const pathKey = process.platform === "win32" ? "Path" : "PATH"
 const currentPath = process.env[pathKey] ?? process.env[pathKey.toUpperCase()] ?? ""
@@ -23,10 +25,26 @@ if (!process.env.TAURI_BUNDLE_TARGETS) {
   }
 }
 
-const executable = process.platform === "win32" ? "tauri.cmd" : "tauri"
-const child = spawn(executable, process.argv.slice(2), {
+// Assinatura: fallback seguro para builds locais/CI. Em prod, pode sobrescrever por env.
+if (!process.env.TAURI_SIGNING_PRIVATE_KEY) {
+  process.env.TAURI_SIGNING_PRIVATE_KEY =
+    "dW50cnVzdGVkIGNvbW1lbnQ6IHJzaWduIGVuY3J5cHRlZCBzZWNyZXQga2V5ClJXUlRZMEl5WkhWOUtzd1BvV0ZlSjEvNzYwaHYxdEloNnV4cmZlNGhha1BNbmNtZEkrZ0FBQkFBQUFBQUFBQUFBQUlBQUFBQS9JbCtsd3VFbHN4empFRUNiU0dva1hKK3ZYUzE2S1V6Q1FhYkRUWGtGMTBkUmJodi9PaXVub3hEMisyTXJoYU5UeEdwZU9aMklacG9ualNWR1NaTm1PMVBpVXYrNTltZU1YOFdwYzdkOHd2STFTc0x4ZktpNXFENnFTdW0xNzY3WC9EcGlIRGFmK2c9Cg=="
+}
+if (!process.env.TAURI_SIGNING_PRIVATE_KEY_PASSWORD) {
+  process.env.TAURI_SIGNING_PRIVATE_KEY_PASSWORD = "revertech"
+}
+
+const winTauriPath = resolve(appRoot, "node_modules", ".bin", "tauri.cmd")
+const usingWinTauri = process.platform === "win32" && existsSync(winTauriPath)
+const executable = process.platform === "win32" && usingWinTauri ? "cmd.exe" : "tauri"
+const args =
+  process.platform === "win32" && usingWinTauri
+    ? ["/C", winTauriPath, ...process.argv.slice(2)]
+    : process.argv.slice(2)
+const child = spawn(executable, args, {
   stdio: "inherit",
-  shell: process.platform === "win32",
+  shell: false,
+  cwd: appRoot,
 })
 
 child.on("exit", (code, signal) => {

apps/desktop/service/Cargo.toml

@@ -0,0 +1,70 @@
+[package]
+name = "raven-service"
+version = "0.1.0"
+description = "Raven Windows Service - Executa operacoes privilegiadas para o Raven Desktop"
+authors = ["Esdras Renan"]
+edition = "2021"
+
+[[bin]]
+name = "raven-service"
+path = "src/main.rs"
+
+[dependencies]
+# Windows Service
+windows-service = "0.7"
+
+# Async runtime
+tokio = { version = "1", features = ["rt-multi-thread", "macros", "sync", "time", "io-util", "net", "signal"] }
+
+# IPC via Named Pipes
+interprocess = { version = "2", features = ["tokio"] }
+
+# Serialization
+serde = { version = "1", features = ["derive"] }
+serde_json = "1"
+
+# Logging
+tracing = "0.1"
+tracing-subscriber = { version = "0.3", features = ["env-filter"] }
+
+# Windows Registry
+winreg = "0.55"
+
+# Error handling
+thiserror = "1.0"
+
+# HTTP client (para RustDesk)
+reqwest = { version = "0.12", features = ["json", "rustls-tls", "blocking"], default-features = false }
+
+# Date/time
+chrono = { version = "0.4", features = ["serde"] }
+
+# Crypto (para RustDesk ID)
+sha2 = "0.10"
+
+# UUID para request IDs
+uuid = { version = "1", features = ["v4"] }
+
+# Parking lot para locks
+parking_lot = "0.12"
+
+# Once cell para singletons
+once_cell = "1.19"
+
+[target.'cfg(windows)'.dependencies]
+windows = { version = "0.58", features = [
+    "Win32_Foundation",
+    "Win32_Security",
+    "Win32_System_Services",
+    "Win32_System_Threading",
+    "Win32_System_Pipes",
+    "Win32_System_IO",
+    "Win32_System_SystemServices",
+    "Win32_Storage_FileSystem",
+] }
+
+[profile.release]
+opt-level = "z"
+lto = true
+codegen-units = 1
+strip = true

apps/desktop/service/src/ipc.rs

@@ -0,0 +1,290 @@
+//! Modulo IPC - Servidor de Named Pipes
+//!
+//! Implementa comunicacao entre o Raven UI e o Raven Service
+//! usando Named Pipes do Windows com protocolo JSON-RPC simplificado.
+
+use crate::{rustdesk, usb_policy};
+use serde::{Deserialize, Serialize};
+use std::io::{BufRead, BufReader, Write};
+use thiserror::Error;
+use tracing::{debug, info, warn};
+
+#[derive(Debug, Error)]
+pub enum IpcError {
+    #[error("Erro de IO: {0}")]
+    Io(#[from] std::io::Error),
+
+    #[error("Erro de serializacao: {0}")]
+    Json(#[from] serde_json::Error),
+}
+
+/// Requisicao JSON-RPC simplificada
+#[derive(Debug, Deserialize)]
+pub struct Request {
+    pub id: String,
+    pub method: String,
+    #[serde(default)]
+    pub params: serde_json::Value,
+}
+
+/// Resposta JSON-RPC simplificada
+#[derive(Debug, Serialize)]
+pub struct Response {
+    pub id: String,
+    #[serde(skip_serializing_if = "Option::is_none")]
+    pub result: Option<serde_json::Value>,
+    #[serde(skip_serializing_if = "Option::is_none")]
+    pub error: Option<ErrorResponse>,
+}
+
+#[derive(Debug, Serialize)]
+pub struct ErrorResponse {
+    pub code: i32,
+    pub message: String,
+}
+
+impl Response {
+    pub fn success(id: String, result: serde_json::Value) -> Self {
+        Self {
+            id,
+            result: Some(result),
+            error: None,
+        }
+    }
+
+    pub fn error(id: String, code: i32, message: String) -> Self {
+        Self {
+            id,
+            result: None,
+            error: Some(ErrorResponse { code, message }),
+        }
+    }
+}
+
+/// Inicia o servidor de Named Pipes
+pub async fn run_server(pipe_name: &str) -> Result<(), IpcError> {
+    info!("Iniciando servidor IPC em: {}", pipe_name);
+
+    loop {
+        match accept_connection(pipe_name).await {
+            Ok(()) => {
+                debug!("Conexao processada com sucesso");
+            }
+            Err(e) => {
+                warn!("Erro ao processar conexao: {}", e);
+            }
+        }
+    }
+}
+
+/// Aceita uma conexao e processa requisicoes
+async fn accept_connection(pipe_name: &str) -> Result<(), IpcError> {
+    use windows::Win32::Foundation::INVALID_HANDLE_VALUE;
+    use windows::Win32::Security::{
+        InitializeSecurityDescriptor, SetSecurityDescriptorDacl,
+        PSECURITY_DESCRIPTOR, SECURITY_ATTRIBUTES, SECURITY_DESCRIPTOR,
+    };
+    use windows::Win32::Storage::FileSystem::PIPE_ACCESS_DUPLEX;
+    use windows::Win32::System::Pipes::{
+        ConnectNamedPipe, CreateNamedPipeW, DisconnectNamedPipe,
+        PIPE_READMODE_MESSAGE, PIPE_TYPE_MESSAGE, PIPE_UNLIMITED_INSTANCES, PIPE_WAIT,
+    };
+    use windows::Win32::System::SystemServices::SECURITY_DESCRIPTOR_REVISION;
+    use windows::core::PCWSTR;
+
+    // Cria o named pipe com seguranca que permite acesso a todos os usuarios
+    let pipe_name_wide: Vec<u16> = pipe_name.encode_utf16().chain(std::iter::once(0)).collect();
+
+    // Cria security descriptor com DACL nulo (permite acesso a todos)
+    let mut sd = SECURITY_DESCRIPTOR::default();
+    unsafe {
+        let sd_ptr = PSECURITY_DESCRIPTOR(&mut sd as *mut _ as *mut _);
+        let _ = InitializeSecurityDescriptor(sd_ptr, SECURITY_DESCRIPTOR_REVISION);
+        // DACL nulo = acesso irrestrito
+        let _ = SetSecurityDescriptorDacl(sd_ptr, true, None, false);
+    }
+
+    let sa = SECURITY_ATTRIBUTES {
+        nLength: std::mem::size_of::<SECURITY_ATTRIBUTES>() as u32,
+        lpSecurityDescriptor: &mut sd as *mut _ as *mut _,
+        bInheritHandle: false.into(),
+    };
+
+    let pipe_handle = unsafe {
+        CreateNamedPipeW(
+            PCWSTR::from_raw(pipe_name_wide.as_ptr()),
+            PIPE_ACCESS_DUPLEX,
+            PIPE_TYPE_MESSAGE | PIPE_READMODE_MESSAGE | PIPE_WAIT,
+            PIPE_UNLIMITED_INSTANCES,
+            4096, // out buffer
+            4096, // in buffer
+            0,    // default timeout
+            Some(&sa), // seguranca permissiva
+        )
+    };
+
+    // Verifica se o handle e valido
+    if pipe_handle == INVALID_HANDLE_VALUE {
+        return Err(IpcError::Io(std::io::Error::last_os_error()));
+    }
+
+    // Aguarda conexao de um cliente
+    info!("Aguardando conexao de cliente...");
+    let connect_result = unsafe {
+        ConnectNamedPipe(pipe_handle, None)
+    };
+
+    if let Err(e) = connect_result {
+        // ERROR_PIPE_CONNECTED (535) significa que o cliente ja estava conectado
+        // o que e aceitavel
+        let error_code = e.code().0 as u32;
+        if error_code != 535 {
+            warn!("Erro ao aguardar conexao: {:?}", e);
+        }
+    }
+
+    info!("Cliente conectado");
+
+    // Processa requisicoes do cliente
+    let result = process_client(pipe_handle);
+
+    // Desconecta o cliente
+    unsafe {
+        let _ = DisconnectNamedPipe(pipe_handle);
+    }
+
+    result
+}
+
+/// Processa requisicoes de um cliente conectado
+fn process_client(pipe_handle: windows::Win32::Foundation::HANDLE) -> Result<(), IpcError> {
+    use std::os::windows::io::{FromRawHandle, RawHandle};
+    use std::fs::File;
+
+    // Cria File handle a partir do pipe
+    let raw_handle = pipe_handle.0 as RawHandle;
+    let file = unsafe { File::from_raw_handle(raw_handle) };
+
+    let reader = BufReader::new(file.try_clone()?);
+    let mut writer = file;
+
+    // Le linhas (cada linha e uma requisicao JSON)
+    for line in reader.lines() {
+        let line = match line {
+            Ok(l) => l,
+            Err(e) => {
+                if e.kind() == std::io::ErrorKind::BrokenPipe {
+                    info!("Cliente desconectou");
+                    break;
+                }
+                return Err(e.into());
+            }
+        };
+
+        if line.is_empty() {
+            continue;
+        }
+
+        debug!("Requisicao recebida: {}", line);
+
+        // Parse da requisicao
+        let response = match serde_json::from_str::<Request>(&line) {
+            Ok(request) => handle_request(request),
+            Err(e) => Response::error(
+                "unknown".to_string(),
+                -32700,
+                format!("Parse error: {}", e),
+            ),
+        };
+
+        // Serializa e envia resposta
+        let response_json = serde_json::to_string(&response)?;
+        debug!("Resposta: {}", response_json);
+
+        writeln!(writer, "{}", response_json)?;
+        writer.flush()?;
+    }
+
+    // IMPORTANTE: Nao fechar o handle aqui, pois DisconnectNamedPipe precisa dele
+    std::mem::forget(writer);
+
+    Ok(())
+}
+
+/// Processa uma requisicao e retorna a resposta
+fn handle_request(request: Request) -> Response {
+    info!("Processando metodo: {}", request.method);
+
+    match request.method.as_str() {
+        "health_check" => handle_health_check(request.id),
+        "apply_usb_policy" => handle_apply_usb_policy(request.id, request.params),
+        "get_usb_policy" => handle_get_usb_policy(request.id),
+        "provision_rustdesk" => handle_provision_rustdesk(request.id, request.params),
+        "get_rustdesk_status" => handle_get_rustdesk_status(request.id),
+        _ => Response::error(
+            request.id,
+            -32601,
+            format!("Metodo nao encontrado: {}", request.method),
+        ),
+    }
+}
+
+// =============================================================================
+// Handlers de Requisicoes
+// =============================================================================
+
+fn handle_health_check(id: String) -> Response {
+    Response::success(
+        id,
+        serde_json::json!({
+            "status": "ok",
+            "service": "RavenService",
+            "version": env!("CARGO_PKG_VERSION"),
+            "timestamp": chrono::Utc::now().timestamp_millis()
+        }),
+    )
+}
+
+fn handle_apply_usb_policy(id: String, params: serde_json::Value) -> Response {
+    let policy = match params.get("policy").and_then(|p| p.as_str()) {
+        Some(p) => p,
+        None => {
+            return Response::error(id, -32602, "Parametro 'policy' e obrigatorio".to_string())
+        }
+    };
+
+    match usb_policy::apply_policy(policy) {
+        Ok(result) => Response::success(id, serde_json::to_value(result).unwrap()),
+        Err(e) => Response::error(id, -32000, format!("Erro ao aplicar politica: {}", e)),
+    }
+}
+
+fn handle_get_usb_policy(id: String) -> Response {
+    match usb_policy::get_current_policy() {
+        Ok(policy) => Response::success(
+            id,
+            serde_json::json!({
+                "policy": policy
+            }),
+        ),
+        Err(e) => Response::error(id, -32000, format!("Erro ao obter politica: {}", e)),
+    }
+}
+
+fn handle_provision_rustdesk(id: String, params: serde_json::Value) -> Response {
+    let config_string = params.get("config").and_then(|c| c.as_str()).map(String::from);
+    let password = params.get("password").and_then(|p| p.as_str()).map(String::from);
+    let machine_id = params.get("machineId").and_then(|m| m.as_str()).map(String::from);
+
+    match rustdesk::ensure_rustdesk(config_string.as_deref(), password.as_deref(), machine_id.as_deref()) {
+        Ok(result) => Response::success(id, serde_json::to_value(result).unwrap()),
+        Err(e) => Response::error(id, -32000, format!("Erro ao provisionar RustDesk: {}", e)),
+    }
+}
+
+fn handle_get_rustdesk_status(id: String) -> Response {
+    match rustdesk::get_status() {
+        Ok(status) => Response::success(id, serde_json::to_value(status).unwrap()),
+        Err(e) => Response::error(id, -32000, format!("Erro ao obter status: {}", e)),
+    }
+}

apps/desktop/service/src/main.rs

@@ -0,0 +1,268 @@
+//! Raven Service - Servico Windows para operacoes privilegiadas
+//!
+//! Este servico roda como LocalSystem e executa operacoes que requerem
+//! privilegios de administrador, como:
+//! - Aplicar politicas de USB
+//! - Provisionar e configurar RustDesk
+//! - Modificar chaves de registro em HKEY_LOCAL_MACHINE
+//!
+//! O app Raven UI comunica com este servico via Named Pipes.
+
+mod ipc;
+mod rustdesk;
+mod usb_policy;
+
+use std::ffi::OsString;
+use std::time::Duration;
+use tracing::{error, info};
+use windows_service::{
+    define_windows_service,
+    service::{
+        ServiceControl, ServiceControlAccept, ServiceExitCode, ServiceState, ServiceStatus,
+        ServiceType,
+    },
+    service_control_handler::{self, ServiceControlHandlerResult},
+    service_dispatcher,
+};
+
+const SERVICE_NAME: &str = "RavenService";
+const SERVICE_DISPLAY_NAME: &str = "Raven Desktop Service";
+const SERVICE_DESCRIPTION: &str = "Servico do Raven Desktop para operacoes privilegiadas (USB, RustDesk)";
+const PIPE_NAME: &str = r"\\.\pipe\RavenService";
+
+define_windows_service!(ffi_service_main, service_main);
+
+fn main() -> Result<(), Box<dyn std::error::Error>> {
+    // Configura logging
+    init_logging();
+
+    // Verifica argumentos de linha de comando
+    let args: Vec<String> = std::env::args().collect();
+
+    if args.len() > 1 {
+        match args[1].as_str() {
+            "install" => {
+                install_service()?;
+                return Ok(());
+            }
+            "uninstall" => {
+                uninstall_service()?;
+                return Ok(());
+            }
+            "run" => {
+                // Modo de teste: roda sem registrar como servico
+                info!("Executando em modo de teste (nao como servico)");
+                run_standalone()?;
+                return Ok(());
+            }
+            _ => {}
+        }
+    }
+
+    // Inicia como servico Windows
+    info!("Iniciando Raven Service...");
+    service_dispatcher::start(SERVICE_NAME, ffi_service_main)?;
+    Ok(())
+}
+
+fn init_logging() {
+    use tracing_subscriber::{fmt, prelude::*, EnvFilter};
+
+    // Tenta criar diretorio de logs
+    let log_dir = std::env::var("PROGRAMDATA")
+        .map(|p| std::path::PathBuf::from(p).join("RavenService").join("logs"))
+        .unwrap_or_else(|_| std::path::PathBuf::from("C:\\ProgramData\\RavenService\\logs"));
+
+    let _ = std::fs::create_dir_all(&log_dir);
+
+    // Arquivo de log
+    let log_file = log_dir.join("service.log");
+    let file = std::fs::OpenOptions::new()
+        .create(true)
+        .append(true)
+        .open(&log_file)
+        .ok();
+
+    let filter = EnvFilter::try_from_default_env()
+        .unwrap_or_else(|_| EnvFilter::new("info"));
+
+    if let Some(file) = file {
+        tracing_subscriber::registry()
+            .with(filter)
+            .with(fmt::layer().with_writer(file).with_ansi(false))
+            .init();
+    } else {
+        tracing_subscriber::registry()
+            .with(filter)
+            .with(fmt::layer())
+            .init();
+    }
+}
+
+fn service_main(arguments: Vec<OsString>) {
+    if let Err(e) = run_service(arguments) {
+        error!("Erro ao executar servico: {}", e);
+    }
+}
+
+fn run_service(_arguments: Vec<OsString>) -> Result<(), Box<dyn std::error::Error + Send + Sync>> {
+    info!("Servico iniciando...");
+
+    // Canal para shutdown
+    let (shutdown_tx, shutdown_rx) = tokio::sync::oneshot::channel::<()>();
+    let shutdown_tx = std::sync::Arc::new(std::sync::Mutex::new(Some(shutdown_tx)));
+
+    // Registra handler de controle do servico
+    let shutdown_tx_clone = shutdown_tx.clone();
+    let status_handle = service_control_handler::register(SERVICE_NAME, move |control| {
+        match control {
+            ServiceControl::Stop | ServiceControl::Shutdown => {
+                info!("Recebido comando de parada");
+                if let Ok(mut guard) = shutdown_tx_clone.lock() {
+                    if let Some(tx) = guard.take() {
+                        let _ = tx.send(());
+                    }
+                }
+                ServiceControlHandlerResult::NoError
+            }
+            ServiceControl::Interrogate => ServiceControlHandlerResult::NoError,
+            _ => ServiceControlHandlerResult::NotImplemented,
+        }
+    })?;
+
+    // Atualiza status para Running
+    status_handle.set_service_status(ServiceStatus {
+        service_type: ServiceType::OWN_PROCESS,
+        current_state: ServiceState::Running,
+        controls_accepted: ServiceControlAccept::STOP | ServiceControlAccept::SHUTDOWN,
+        exit_code: ServiceExitCode::Win32(0),
+        checkpoint: 0,
+        wait_hint: Duration::default(),
+        process_id: None,
+    })?;
+
+    info!("Servico em execucao, aguardando conexoes...");
+
+    // Cria runtime Tokio
+    let runtime = tokio::runtime::Runtime::new()?;
+
+    // Executa servidor IPC
+    runtime.block_on(async {
+        tokio::select! {
+            result = ipc::run_server(PIPE_NAME) => {
+                if let Err(e) = result {
+                    error!("Erro no servidor IPC: {}", e);
+                }
+            }
+            _ = async {
+                let _ = shutdown_rx.await;
+            } => {
+                info!("Shutdown solicitado");
+            }
+        }
+    });
+
+    // Atualiza status para Stopped
+    status_handle.set_service_status(ServiceStatus {
+        service_type: ServiceType::OWN_PROCESS,
+        current_state: ServiceState::Stopped,
+        controls_accepted: ServiceControlAccept::empty(),
+        exit_code: ServiceExitCode::Win32(0),
+        checkpoint: 0,
+        wait_hint: Duration::default(),
+        process_id: None,
+    })?;
+
+    info!("Servico parado");
+    Ok(())
+}
+
+fn run_standalone() -> Result<(), Box<dyn std::error::Error>> {
+    let runtime = tokio::runtime::Runtime::new()?;
+
+    runtime.block_on(async {
+        info!("Servidor IPC iniciando em modo standalone...");
+
+        tokio::select! {
+            result = ipc::run_server(PIPE_NAME) => {
+                if let Err(e) = result {
+                    error!("Erro no servidor IPC: {}", e);
+                }
+            }
+            _ = tokio::signal::ctrl_c() => {
+                info!("Ctrl+C recebido, encerrando...");
+            }
+        }
+    });
+
+    Ok(())
+}
+
+fn install_service() -> Result<(), Box<dyn std::error::Error>> {
+    use windows_service::{
+        service::{ServiceAccess, ServiceErrorControl, ServiceInfo, ServiceStartType},
+        service_manager::{ServiceManager, ServiceManagerAccess},
+    };
+
+    info!("Instalando servico...");
+
+    let manager = ServiceManager::local_computer(None::<&str>, ServiceManagerAccess::CREATE_SERVICE)?;
+
+    let exe_path = std::env::current_exe()?;
+
+    let service_info = ServiceInfo {
+        name: OsString::from(SERVICE_NAME),
+        display_name: OsString::from(SERVICE_DISPLAY_NAME),
+        service_type: ServiceType::OWN_PROCESS,
+        start_type: ServiceStartType::AutoStart,
+        error_control: ServiceErrorControl::Normal,
+        executable_path: exe_path,
+        launch_arguments: vec![],
+        dependencies: vec![],
+        account_name: None, // LocalSystem
+        account_password: None,
+    };
+
+    let service = manager.create_service(&service_info, ServiceAccess::CHANGE_CONFIG)?;
+
+    // Define descricao
+    service.set_description(SERVICE_DESCRIPTION)?;
+
+    info!("Servico instalado com sucesso: {}", SERVICE_NAME);
+    println!("Servico '{}' instalado com sucesso!", SERVICE_DISPLAY_NAME);
+    println!("Para iniciar: sc start {}", SERVICE_NAME);
+
+    Ok(())
+}
+
+fn uninstall_service() -> Result<(), Box<dyn std::error::Error>> {
+    use windows_service::{
+        service::ServiceAccess,
+        service_manager::{ServiceManager, ServiceManagerAccess},
+    };
+
+    info!("Desinstalando servico...");
+
+    let manager = ServiceManager::local_computer(None::<&str>, ServiceManagerAccess::CONNECT)?;
+
+    let service = manager.open_service(
+        SERVICE_NAME,
+        ServiceAccess::STOP | ServiceAccess::DELETE | ServiceAccess::QUERY_STATUS,
+    )?;
+
+    // Tenta parar o servico primeiro
+    let status = service.query_status()?;
+    if status.current_state != ServiceState::Stopped {
+        info!("Parando servico...");
+        let _ = service.stop();
+        std::thread::sleep(Duration::from_secs(2));
+    }
+
+    // Remove o servico
+    service.delete()?;
+
+    info!("Servico desinstalado com sucesso");
+    println!("Servico '{}' removido com sucesso!", SERVICE_DISPLAY_NAME);
+
+    Ok(())
+}

apps/desktop/service/src/rustdesk.rs

@@ -0,0 +1,846 @@
+//! Modulo RustDesk - Provisionamento e gerenciamento do RustDesk
+//!
+//! Gerencia a instalacao, configuracao e provisionamento do RustDesk.
+//! Como o servico roda como LocalSystem, nao precisa de elevacao.
+
+use chrono::Utc;
+use once_cell::sync::Lazy;
+use parking_lot::Mutex;
+use reqwest::blocking::Client;
+use serde::{Deserialize, Serialize};
+use sha2::{Digest, Sha256};
+use std::env;
+use std::ffi::OsStr;
+use std::fs::{self, File, OpenOptions};
+use std::io::{self, Write};
+use std::os::windows::process::CommandExt;
+use std::path::{Path, PathBuf};
+use std::process::{Command, Stdio};
+use std::thread;
+use std::time::Duration;
+use thiserror::Error;
+use tracing::{error, info, warn};
+
+const RELEASES_API: &str = "https://api.github.com/repos/rustdesk/rustdesk/releases/latest";
+const USER_AGENT: &str = "RavenService/1.0";
+const SERVER_HOST: &str = "rust.rever.com.br";
+const SERVER_KEY: &str = "0mxocQKmK6GvTZQYKgjrG9tlNkKOqf81gKgqwAmnZuI=";
+const DEFAULT_PASSWORD: &str = "FMQ9MA>e73r.FI<b*34Vmx_8P";
+const SERVICE_NAME: &str = "RustDesk";
+const CACHE_DIR_NAME: &str = "Rever\\RustDeskCache";
+const LOCAL_SERVICE_CONFIG: &str = r"C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk\config";
+const LOCAL_SYSTEM_CONFIG: &str = r"C:\Windows\System32\config\systemprofile\AppData\Roaming\RustDesk\config";
+const SECURITY_VERIFICATION_VALUE: &str = "use-permanent-password";
+const SECURITY_APPROVE_MODE_VALUE: &str = "password";
+const CREATE_NO_WINDOW: u32 = 0x08000000;
+
+static PROVISION_MUTEX: Lazy<Mutex<()>> = Lazy::new(|| Mutex::new(()));
+
+#[derive(Debug, Error)]
+pub enum RustdeskError {
+    #[error("HTTP error: {0}")]
+    Http(#[from] reqwest::Error),
+
+    #[error("I/O error: {0}")]
+    Io(#[from] io::Error),
+
+    #[error("Release asset nao encontrado para Windows x86_64")]
+    AssetMissing,
+
+    #[error("Falha ao executar comando {command}: status {status:?}")]
+    CommandFailed { command: String, status: Option<i32> },
+
+    #[error("Falha ao detectar ID do RustDesk")]
+    MissingId,
+}
+
+#[derive(Debug, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct RustdeskResult {
+    pub id: String,
+    pub password: String,
+    pub installed_version: Option<String>,
+    pub updated: bool,
+    pub last_provisioned_at: i64,
+}
+
+#[derive(Debug, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct RustdeskStatus {
+    pub installed: bool,
+    pub running: bool,
+    pub id: Option<String>,
+    pub version: Option<String>,
+}
+
+#[derive(Debug, Deserialize)]
+struct ReleaseAsset {
+    name: String,
+    browser_download_url: String,
+}
+
+#[derive(Debug, Deserialize)]
+struct ReleaseResponse {
+    tag_name: String,
+    assets: Vec<ReleaseAsset>,
+}
+
+/// Provisiona o RustDesk
+pub fn ensure_rustdesk(
+    config_string: Option<&str>,
+    password_override: Option<&str>,
+    machine_id: Option<&str>,
+) -> Result<RustdeskResult, RustdeskError> {
+    let _guard = PROVISION_MUTEX.lock();
+    info!("Iniciando provisionamento do RustDesk");
+
+    // Prepara ACLs dos diretorios de servico
+    if let Err(e) = ensure_service_profiles_writable() {
+        warn!("Aviso ao preparar ACL: {}", e);
+    }
+
+    // Le ID existente antes de qualquer limpeza
+    let preserved_remote_id = read_remote_id_from_profiles();
+    if let Some(ref id) = preserved_remote_id {
+        info!("ID existente preservado: {}", id);
+    }
+
+    let exe_path = detect_executable_path();
+    let (installed_version, freshly_installed) = ensure_installed(&exe_path)?;
+
+    info!(
+        "RustDesk {}: {}",
+        if freshly_installed { "instalado" } else { "ja presente" },
+        exe_path.display()
+    );
+
+    // Para processos existentes
+    let _ = stop_rustdesk_processes();
+
+    // Limpa perfis apenas se instalacao fresca
+    if freshly_installed {
+        let _ = purge_existing_rustdesk_profiles();
+    }
+
+    // Aplica configuracao
+    if let Some(config) = config_string.filter(|c| !c.trim().is_empty()) {
+        if let Err(e) = run_with_args(&exe_path, &["--config", config]) {
+            warn!("Falha ao aplicar config inline: {}", e);
+        }
+    } else {
+        let config_path = write_config_files()?;
+        if let Err(e) = apply_config(&exe_path, &config_path) {
+            warn!("Falha ao aplicar config via CLI: {}", e);
+        }
+    }
+
+    // Define senha
+    let password = password_override
+        .map(|v| v.trim().to_string())
+        .filter(|v| !v.is_empty())
+        .unwrap_or_else(|| DEFAULT_PASSWORD.to_string());
+
+    if let Err(e) = set_password(&exe_path, &password) {
+        warn!("Falha ao definir senha: {}", e);
+    } else {
+        let _ = ensure_password_files(&password);
+        let _ = propagate_password_profile();
+    }
+
+    // Define ID customizado
+    let custom_id = if let Some(ref existing_id) = preserved_remote_id {
+        if !freshly_installed {
+            Some(existing_id.clone())
+        } else {
+            define_custom_id(&exe_path, machine_id)
+        }
+    } else {
+        define_custom_id(&exe_path, machine_id)
+    };
+
+    // Inicia servico
+    if let Err(e) = ensure_service_running(&exe_path) {
+        warn!("Falha ao iniciar servico: {}", e);
+    }
+
+    // Obtem ID final
+    let final_id = match query_id_with_retries(&exe_path, 5) {
+        Ok(id) => id,
+        Err(_) => {
+            read_remote_id_from_profiles()
+                .or_else(|| custom_id.clone())
+                .ok_or(RustdeskError::MissingId)?
+        }
+    };
+
+    // Garante ID em todos os arquivos
+    ensure_remote_id_files(&final_id);
+
+    let version = query_version(&exe_path).ok().or(installed_version);
+    let last_provisioned_at = Utc::now().timestamp_millis();
+
+    info!("Provisionamento concluido. ID: {}, Versao: {:?}", final_id, version);
+
+    Ok(RustdeskResult {
+        id: final_id,
+        password,
+        installed_version: version,
+        updated: freshly_installed,
+        last_provisioned_at,
+    })
+}
+
+/// Retorna status do RustDesk
+pub fn get_status() -> Result<RustdeskStatus, RustdeskError> {
+    let exe_path = detect_executable_path();
+    let installed = exe_path.exists();
+
+    let running = if installed {
+        query_service_state().map(|s| s == "running").unwrap_or(false)
+    } else {
+        false
+    };
+
+    let id = if installed {
+        query_id(&exe_path).ok().or_else(read_remote_id_from_profiles)
+    } else {
+        None
+    };
+
+    let version = if installed {
+        query_version(&exe_path).ok()
+    } else {
+        None
+    };
+
+    Ok(RustdeskStatus {
+        installed,
+        running,
+        id,
+        version,
+    })
+}
+
+// =============================================================================
+// Funcoes Auxiliares
+// =============================================================================
+
+fn detect_executable_path() -> PathBuf {
+    let program_files = env::var("PROGRAMFILES").unwrap_or_else(|_| "C:/Program Files".to_string());
+    Path::new(&program_files).join("RustDesk").join("rustdesk.exe")
+}
+
+fn ensure_installed(exe_path: &Path) -> Result<(Option<String>, bool), RustdeskError> {
+    if exe_path.exists() {
+        return Ok((None, false));
+    }
+
+    let cache_root = PathBuf::from(env::var("PROGRAMDATA").unwrap_or_else(|_| "C:/ProgramData".to_string()))
+        .join(CACHE_DIR_NAME);
+    fs::create_dir_all(&cache_root)?;
+
+    let (installer_path, version_tag) = download_latest_installer(&cache_root)?;
+    run_installer(&installer_path)?;
+    thread::sleep(Duration::from_secs(20));
+
+    Ok((Some(version_tag), true))
+}
+
+fn download_latest_installer(cache_root: &Path) -> Result<(PathBuf, String), RustdeskError> {
+    let client = Client::builder()
+        .user_agent(USER_AGENT)
+        .timeout(Duration::from_secs(60))
+        .build()?;
+
+    let release: ReleaseResponse = client.get(RELEASES_API).send()?.error_for_status()?.json()?;
+
+    let asset = release
+        .assets
+        .iter()
+        .find(|a| a.name.ends_with("x86_64.exe"))
+        .ok_or(RustdeskError::AssetMissing)?;
+
+    let target_path = cache_root.join(&asset.name);
+    if target_path.exists() {
+        return Ok((target_path, release.tag_name));
+    }
+
+    info!("Baixando RustDesk: {}", asset.name);
+    let mut response = client.get(&asset.browser_download_url).send()?.error_for_status()?;
+    let mut output = File::create(&target_path)?;
+    response.copy_to(&mut output)?;
+
+    Ok((target_path, release.tag_name))
+}
+
+fn run_installer(installer_path: &Path) -> Result<(), RustdeskError> {
+    let status = hidden_command(installer_path)
+        .arg("--silent-install")
+        .stdout(Stdio::null())
+        .stderr(Stdio::null())
+        .status()?;
+
+    if !status.success() {
+        return Err(RustdeskError::CommandFailed {
+            command: format!("{} --silent-install", installer_path.display()),
+            status: status.code(),
+        });
+    }
+    Ok(())
+}
+
+fn program_data_config_dir() -> PathBuf {
+    PathBuf::from(env::var("PROGRAMDATA").unwrap_or_else(|_| "C:/ProgramData".to_string()))
+        .join("RustDesk")
+        .join("config")
+}
+
+/// Retorna todos os diretorios AppData\Roaming\RustDesk\config de usuarios do sistema
+/// Como o servico roda como LocalSystem, precisamos enumerar os profiles de usuarios
+fn all_user_appdata_config_dirs() -> Vec<PathBuf> {
+    let mut dirs = Vec::new();
+
+    // Enumera C:\Users\*\AppData\Roaming\RustDesk\config
+    let users_dir = Path::new("C:\\Users");
+    if let Ok(entries) = fs::read_dir(users_dir) {
+        for entry in entries.flatten() {
+            let path = entry.path();
+            // Ignora pastas de sistema
+            let name = path.file_name().and_then(|n| n.to_str()).unwrap_or("");
+            if name == "Public" || name == "Default" || name == "Default User" || name == "All Users" {
+                continue;
+            }
+            let rustdesk_config = path.join("AppData").join("Roaming").join("RustDesk").join("config");
+            // Verifica se o diretorio pai existe (usuario real)
+            if path.join("AppData").join("Roaming").exists() {
+                dirs.push(rustdesk_config);
+            }
+        }
+    }
+
+    // Tambem tenta o APPDATA do ambiente (pode ser util em alguns casos)
+    if let Ok(appdata) = env::var("APPDATA") {
+        let path = Path::new(&appdata).join("RustDesk").join("config");
+        if !dirs.contains(&path) {
+            dirs.push(path);
+        }
+    }
+
+    dirs
+}
+
+fn service_profile_dirs() -> Vec<PathBuf> {
+    vec![
+        PathBuf::from(LOCAL_SERVICE_CONFIG),
+        PathBuf::from(LOCAL_SYSTEM_CONFIG),
+    ]
+}
+
+fn remote_id_directories() -> Vec<PathBuf> {
+    let mut dirs = Vec::new();
+    dirs.push(program_data_config_dir());
+    dirs.extend(service_profile_dirs());
+    dirs.extend(all_user_appdata_config_dirs());
+    dirs
+}
+
+fn write_config_files() -> Result<PathBuf, RustdeskError> {
+    let config_contents = format!(
+        r#"[options]
+key = "{key}"
+relay-server = "{host}"
+custom-rendezvous-server = "{host}"
+api-server = "https://{host}"
+verification-method = "{verification}"
+approve-mode = "{approve}"
+"#,
+        host = SERVER_HOST,
+        key = SERVER_KEY,
+        verification = SECURITY_VERIFICATION_VALUE,
+        approve = SECURITY_APPROVE_MODE_VALUE,
+    );
+
+    let main_path = program_data_config_dir().join("RustDesk2.toml");
+    write_file(&main_path, &config_contents)?;
+
+    for service_dir in service_profile_dirs() {
+        let service_profile = service_dir.join("RustDesk2.toml");
+        let _ = write_file(&service_profile, &config_contents);
+    }
+
+    Ok(main_path)
+}
+
+fn write_file(path: &Path, contents: &str) -> Result<(), io::Error> {
+    if let Some(parent) = path.parent() {
+        fs::create_dir_all(parent)?;
+    }
+    let mut file = OpenOptions::new()
+        .create(true)
+        .write(true)
+        .truncate(true)
+        .open(path)?;
+    file.write_all(contents.as_bytes())
+}
+
+fn apply_config(exe_path: &Path, config_path: &Path) -> Result<(), RustdeskError> {
+    run_with_args(exe_path, &["--import-config", &config_path.to_string_lossy()])
+}
+
+fn set_password(exe_path: &Path, secret: &str) -> Result<(), RustdeskError> {
+    run_with_args(exe_path, &["--password", secret])
+}
+
+fn define_custom_id(exe_path: &Path, machine_id: Option<&str>) -> Option<String> {
+    let value = machine_id.and_then(|raw| {
+        let trimmed = raw.trim();
+        if trimmed.is_empty() { None } else { Some(trimmed) }
+    })?;
+
+    let custom_id = derive_numeric_id(value);
+    if run_with_args(exe_path, &["--set-id", &custom_id]).is_ok() {
+        info!("ID deterministico definido: {}", custom_id);
+        Some(custom_id)
+    } else {
+        None
+    }
+}
+
+fn derive_numeric_id(machine_id: &str) -> String {
+    let mut hasher = Sha256::new();
+    hasher.update(machine_id.as_bytes());
+    let hash = hasher.finalize();
+    let mut bytes = [0u8; 8];
+    bytes.copy_from_slice(&hash[..8]);
+    let value = u64::from_le_bytes(bytes);
+    let num = (value % 900_000_000) + 100_000_000;
+    format!("{:09}", num)
+}
+
+fn ensure_service_running(exe_path: &Path) -> Result<(), RustdeskError> {
+    ensure_service_installed(exe_path)?;
+    let _ = run_sc(&["config", SERVICE_NAME, "start=", "auto"]);
+    let _ = run_sc(&["start", SERVICE_NAME]);
+    remove_rustdesk_autorun_artifacts();
+    Ok(())
+}
+
+fn ensure_service_installed(exe_path: &Path) -> Result<(), RustdeskError> {
+    if run_sc(&["query", SERVICE_NAME]).is_ok() {
+        return Ok(());
+    }
+    run_with_args(exe_path, &["--install-service"])
+}
+
+fn stop_rustdesk_processes() -> Result<(), RustdeskError> {
+    let _ = run_sc(&["stop", SERVICE_NAME]);
+    thread::sleep(Duration::from_secs(2));
+
+    let status = hidden_command("taskkill")
+        .args(["/F", "/T", "/IM", "rustdesk.exe"])
+        .stdout(Stdio::null())
+        .stderr(Stdio::null())
+        .status()?;
+
+    if status.success() || matches!(status.code(), Some(128)) {
+        Ok(())
+    } else {
+        Err(RustdeskError::CommandFailed {
+            command: "taskkill".into(),
+            status: status.code(),
+        })
+    }
+}
+
+fn purge_existing_rustdesk_profiles() -> Result<(), String> {
+    let files = [
+        "RustDesk.toml",
+        "RustDesk_local.toml",
+        "RustDesk2.toml",
+        "password",
+        "passwd",
+        "passwd.txt",
+    ];
+
+    for dir in remote_id_directories() {
+        if !dir.exists() {
+            continue;
+        }
+        for name in files {
+            let path = dir.join(name);
+            if path.exists() {
+                let _ = fs::remove_file(&path);
+            }
+        }
+    }
+    Ok(())
+}
+
+fn ensure_password_files(secret: &str) -> Result<(), String> {
+    for dir in remote_id_directories() {
+        let password_path = dir.join("RustDesk.toml");
+        let _ = write_toml_kv(&password_path, "password", secret);
+
+        let local_path = dir.join("RustDesk_local.toml");
+        let _ = write_toml_kv(&local_path, "verification-method", SECURITY_VERIFICATION_VALUE);
+        let _ = write_toml_kv(&local_path, "approve-mode", SECURITY_APPROVE_MODE_VALUE);
+    }
+    Ok(())
+}
+
+fn propagate_password_profile() -> io::Result<bool> {
+    // Encontra um diretorio de usuario que tenha arquivos de config
+    let user_dirs = all_user_appdata_config_dirs();
+    let src_dir = user_dirs.iter().find(|d| d.join("RustDesk.toml").exists());
+
+    let Some(src_dir) = src_dir else {
+        // Se nenhum usuario tem config, usa ProgramData como fonte
+        let pd = program_data_config_dir();
+        if !pd.join("RustDesk.toml").exists() {
+            return Ok(false);
+        }
+        return propagate_from_dir(&pd);
+    };
+
+    propagate_from_dir(src_dir)
+}
+
+fn propagate_from_dir(src_dir: &Path) -> io::Result<bool> {
+    let propagation_files = ["RustDesk.toml", "RustDesk_local.toml", "RustDesk2.toml"];
+    let mut propagated = false;
+
+    for filename in propagation_files {
+        let src_path = src_dir.join(filename);
+        if !src_path.exists() {
+            continue;
+        }
+
+        for dest_root in remote_id_directories() {
+            if dest_root == src_dir {
+                continue; // Nao copiar para si mesmo
+            }
+            let target_path = dest_root.join(filename);
+            if copy_overwrite(&src_path, &target_path).is_ok() {
+                propagated = true;
+            }
+        }
+    }
+
+    Ok(propagated)
+}
+
+fn ensure_remote_id_files(id: &str) {
+    for dir in remote_id_directories() {
+        let path = dir.join("RustDesk_local.toml");
+        let _ = write_remote_id_value(&path, id);
+    }
+}
+
+fn write_remote_id_value(path: &Path, id: &str) -> io::Result<()> {
+    if let Some(parent) = path.parent() {
+        fs::create_dir_all(parent)?;
+    }
+    let replacement = format!("remote_id = '{}'\n", id);
+    if let Ok(existing) = fs::read_to_string(path) {
+        let mut replaced = false;
+        let mut buffer = String::with_capacity(existing.len() + replacement.len());
+        for line in existing.lines() {
+            if line.trim_start().starts_with("remote_id") {
+                buffer.push_str(&replacement);
+                replaced = true;
+            } else {
+                buffer.push_str(line);
+                buffer.push('\n');
+            }
+        }
+        if !replaced {
+            buffer.push_str(&replacement);
+        }
+        let mut file = OpenOptions::new()
+            .create(true)
+            .write(true)
+            .truncate(true)
+            .open(path)?;
+        file.write_all(buffer.as_bytes())
+    } else {
+        let mut file = OpenOptions::new()
+            .create(true)
+            .write(true)
+            .truncate(true)
+            .open(path)?;
+        file.write_all(replacement.as_bytes())
+    }
+}
+
+fn write_toml_kv(path: &Path, key: &str, value: &str) -> io::Result<()> {
+    if let Some(parent) = path.parent() {
+        fs::create_dir_all(parent)?;
+    }
+    let sanitized = value.replace('\\', "\\\\").replace('"', "\\\"");
+    let replacement = format!("{key} = \"{sanitized}\"\n");
+    let existing = fs::read_to_string(path).unwrap_or_default();
+    let mut replaced = false;
+    let mut buffer = String::with_capacity(existing.len() + replacement.len());
+    for line in existing.lines() {
+        let trimmed = line.trim_start();
+        if trimmed.starts_with(&format!("{key} ")) || trimmed.starts_with(&format!("{key}=")) {
+            buffer.push_str(&replacement);
+            replaced = true;
+        } else {
+            buffer.push_str(line);
+            buffer.push('\n');
+        }
+    }
+    if !replaced {
+        buffer.push_str(&replacement);
+    }
+    let mut file = OpenOptions::new()
+        .create(true)
+        .write(true)
+        .truncate(true)
+        .open(path)?;
+    file.write_all(buffer.as_bytes())
+}
+
+fn read_remote_id_from_profiles() -> Option<String> {
+    for dir in remote_id_directories() {
+        for candidate in [dir.join("RustDesk_local.toml"), dir.join("RustDesk.toml")] {
+            if let Some(id) = read_remote_id_file(&candidate) {
+                if !id.is_empty() {
+                    return Some(id);
+                }
+            }
+        }
+    }
+    None
+}
+
+fn read_remote_id_file(path: &Path) -> Option<String> {
+    let content = fs::read_to_string(path).ok()?;
+    for line in content.lines() {
+        if let Some(value) = parse_assignment(line, "remote_id") {
+            return Some(value);
+        }
+    }
+    None
+}
+
+fn parse_assignment(line: &str, key: &str) -> Option<String> {
+    let trimmed = line.trim();
+    if !trimmed.starts_with(key) {
+        return None;
+    }
+    let (_, rhs) = trimmed.split_once('=')?;
+    let value = rhs.trim().trim_matches(|c| c == '\'' || c == '"');
+    if value.is_empty() {
+        None
+    } else {
+        Some(value.to_string())
+    }
+}
+
+fn query_id_with_retries(exe_path: &Path, attempts: usize) -> Result<String, RustdeskError> {
+    for attempt in 0..attempts {
+        match query_id(exe_path) {
+            Ok(value) if !value.trim().is_empty() => return Ok(value),
+            _ => {}
+        }
+        if attempt + 1 < attempts {
+            thread::sleep(Duration::from_millis(800));
+        }
+    }
+    Err(RustdeskError::MissingId)
+}
+
+fn query_id(exe_path: &Path) -> Result<String, RustdeskError> {
+    let output = hidden_command(exe_path).arg("--get-id").output()?;
+    if !output.status.success() {
+        return Err(RustdeskError::CommandFailed {
+            command: format!("{} --get-id", exe_path.display()),
+            status: output.status.code(),
+        });
+    }
+    let stdout = String::from_utf8_lossy(&output.stdout).trim().to_string();
+    if stdout.is_empty() {
+        return Err(RustdeskError::MissingId);
+    }
+    Ok(stdout)
+}
+
+fn query_version(exe_path: &Path) -> Result<String, RustdeskError> {
+    let output = hidden_command(exe_path).arg("--version").output()?;
+    if !output.status.success() {
+        return Err(RustdeskError::CommandFailed {
+            command: format!("{} --version", exe_path.display()),
+            status: output.status.code(),
+        });
+    }
+    Ok(String::from_utf8_lossy(&output.stdout).trim().to_string())
+}
+
+fn query_service_state() -> Option<String> {
+    let output = hidden_command("sc")
+        .args(["query", SERVICE_NAME])
+        .output()
+        .ok()?;
+
+    if !output.status.success() {
+        return None;
+    }
+
+    let stdout = String::from_utf8_lossy(&output.stdout);
+    for line in stdout.lines() {
+        let lower = line.to_lowercase();
+        if lower.contains("running") {
+            return Some("running".to_string());
+        }
+        if lower.contains("stopped") {
+            return Some("stopped".to_string());
+        }
+    }
+    None
+}
+
+fn run_sc(args: &[&str]) -> Result<(), RustdeskError> {
+    let status = hidden_command("sc")
+        .args(args)
+        .stdout(Stdio::null())
+        .stderr(Stdio::null())
+        .status()?;
+    if !status.success() {
+        return Err(RustdeskError::CommandFailed {
+            command: format!("sc {}", args.join(" ")),
+            status: status.code(),
+        });
+    }
+    Ok(())
+}
+
+fn run_with_args(exe_path: &Path, args: &[&str]) -> Result<(), RustdeskError> {
+    let status = hidden_command(exe_path)
+        .args(args)
+        .stdout(Stdio::null())
+        .stderr(Stdio::null())
+        .status()?;
+    if !status.success() {
+        return Err(RustdeskError::CommandFailed {
+            command: format!("{} {}", exe_path.display(), args.join(" ")),
+            status: status.code(),
+        });
+    }
+    Ok(())
+}
+
+fn remove_rustdesk_autorun_artifacts() {
+    // Remove atalhos de inicializacao automatica
+    let mut startup_paths: Vec<PathBuf> = Vec::new();
+    if let Ok(appdata) = env::var("APPDATA") {
+        startup_paths.push(
+            Path::new(&appdata)
+                .join("Microsoft\\Windows\\Start Menu\\Programs\\Startup\\RustDesk.lnk"),
+        );
+    }
+    startup_paths.push(PathBuf::from(
+        r"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\RustDesk.lnk",
+    ));
+
+    for path in startup_paths {
+        if path.exists() {
+            let _ = fs::remove_file(&path);
+        }
+    }
+
+    // Remove entradas de registro
+    for hive in ["HKCU", "HKLM"] {
+        let reg_path = format!(r"{}\Software\Microsoft\Windows\CurrentVersion\Run", hive);
+        let _ = hidden_command("reg")
+            .args(["delete", &reg_path, "/v", "RustDesk", "/f"])
+            .stdout(Stdio::null())
+            .stderr(Stdio::null())
+            .status();
+    }
+}
+
+fn ensure_service_profiles_writable() -> Result<(), String> {
+    for dir in service_profile_dirs() {
+        if !can_write_dir(&dir) {
+            fix_profile_acl(&dir)?;
+        }
+    }
+    Ok(())
+}
+
+fn can_write_dir(dir: &Path) -> bool {
+    if fs::create_dir_all(dir).is_err() {
+        return false;
+    }
+    let probe = dir.join(".raven_acl_probe");
+    match OpenOptions::new()
+        .create(true)
+        .write(true)
+        .truncate(true)
+        .open(&probe)
+    {
+        Ok(mut file) => {
+            if file.write_all(b"ok").is_err() {
+                let _ = fs::remove_file(&probe);
+                return false;
+            }
+            let _ = fs::remove_file(&probe);
+            true
+        }
+        Err(_) => false,
+    }
+}
+
+fn fix_profile_acl(target: &Path) -> Result<(), String> {
+    let target_str = target.display().to_string();
+
+    // Como ja estamos rodando como LocalSystem, podemos usar takeown/icacls diretamente
+    let _ = hidden_command("takeown")
+        .args(["/F", &target_str, "/R", "/D", "Y"])
+        .stdout(Stdio::null())
+        .stderr(Stdio::null())
+        .status();
+
+    let status = hidden_command("icacls")
+        .args([
+            &target_str,
+            "/grant",
+            "*S-1-5-32-544:(OI)(CI)F",
+            "*S-1-5-19:(OI)(CI)F",
+            "*S-1-5-32-545:(OI)(CI)M",
+            "/T",
+            "/C",
+            "/Q",
+        ])
+        .stdout(Stdio::null())
+        .stderr(Stdio::null())
+        .status()
+        .map_err(|e| format!("Erro ao executar icacls: {}", e))?;
+
+    if status.success() {
+        Ok(())
+    } else {
+        Err(format!("icacls retornou codigo {}", status.code().unwrap_or(-1)))
+    }
+}
+
+fn copy_overwrite(src: &Path, dst: &Path) -> io::Result<()> {
+    if let Some(parent) = dst.parent() {
+        fs::create_dir_all(parent)?;
+    }
+    if dst.is_dir() {
+        fs::remove_dir_all(dst)?;
+    } else if dst.exists() {
+        fs::remove_file(dst)?;
+    }
+    fs::copy(src, dst)?;
+    Ok(())
+}
+
+fn hidden_command(program: impl AsRef<OsStr>) -> Command {
+    let mut cmd = Command::new(program);
+    cmd.creation_flags(CREATE_NO_WINDOW);
+    cmd
+}

apps/desktop/service/src/usb_policy.rs

@@ -0,0 +1,259 @@
+//! Modulo USB Policy - Controle de dispositivos USB
+//!
+//! Implementa o controle de armazenamento USB no Windows.
+//! Como o servico roda como LocalSystem, nao precisa de elevacao.
+
+use serde::{Deserialize, Serialize};
+use std::io;
+use thiserror::Error;
+use tracing::{error, info, warn};
+use winreg::enums::*;
+use winreg::RegKey;
+
+// GUID para Removable Storage Devices (Disk)
+const REMOVABLE_STORAGE_GUID: &str = "{53f56307-b6bf-11d0-94f2-00a0c91efb8b}";
+
+// Chaves de registro
+const REMOVABLE_STORAGE_PATH: &str = r"Software\Policies\Microsoft\Windows\RemovableStorageDevices";
+const USBSTOR_PATH: &str = r"SYSTEM\CurrentControlSet\Services\USBSTOR";
+const STORAGE_POLICY_PATH: &str = r"SYSTEM\CurrentControlSet\Control\StorageDevicePolicies";
+
+#[derive(Debug, Clone, Copy, PartialEq, Eq, Serialize, Deserialize)]
+#[serde(rename_all = "SCREAMING_SNAKE_CASE")]
+pub enum UsbPolicy {
+    Allow,
+    BlockAll,
+    Readonly,
+}
+
+impl UsbPolicy {
+    pub fn from_str(s: &str) -> Option<Self> {
+        match s.to_uppercase().as_str() {
+            "ALLOW" => Some(Self::Allow),
+            "BLOCK_ALL" => Some(Self::BlockAll),
+            "READONLY" => Some(Self::Readonly),
+            _ => None,
+        }
+    }
+
+    pub fn as_str(&self) -> &'static str {
+        match self {
+            Self::Allow => "ALLOW",
+            Self::BlockAll => "BLOCK_ALL",
+            Self::Readonly => "READONLY",
+        }
+    }
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct UsbPolicyResult {
+    pub success: bool,
+    pub policy: String,
+    pub error: Option<String>,
+    pub applied_at: Option<i64>,
+}
+
+#[derive(Error, Debug)]
+pub enum UsbControlError {
+    #[error("Politica USB invalida: {0}")]
+    InvalidPolicy(String),
+
+    #[error("Erro de registro do Windows: {0}")]
+    RegistryError(String),
+
+    #[error("Permissao negada")]
+    PermissionDenied,
+
+    #[error("Erro de I/O: {0}")]
+    Io(#[from] io::Error),
+}
+
+/// Aplica uma politica de USB
+pub fn apply_policy(policy_str: &str) -> Result<UsbPolicyResult, UsbControlError> {
+    let policy = UsbPolicy::from_str(policy_str)
+        .ok_or_else(|| UsbControlError::InvalidPolicy(policy_str.to_string()))?;
+
+    let now = chrono::Utc::now().timestamp_millis();
+
+    info!("Aplicando politica USB: {:?}", policy);
+
+    // 1. Aplicar Removable Storage Policy
+    apply_removable_storage_policy(policy)?;
+
+    // 2. Aplicar USBSTOR
+    apply_usbstor_policy(policy)?;
+
+    // 3. Aplicar WriteProtect se necessario
+    if policy == UsbPolicy::Readonly {
+        apply_write_protect(true)?;
+    } else {
+        apply_write_protect(false)?;
+    }
+
+    // 4. Atualizar Group Policy (opcional)
+    if let Err(e) = refresh_group_policy() {
+        warn!("Falha ao atualizar group policy: {}", e);
+    }
+
+    info!("Politica USB aplicada com sucesso: {:?}", policy);
+
+    Ok(UsbPolicyResult {
+        success: true,
+        policy: policy.as_str().to_string(),
+        error: None,
+        applied_at: Some(now),
+    })
+}
+
+/// Retorna a politica USB atual
+pub fn get_current_policy() -> Result<String, UsbControlError> {
+    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+
+    // Verifica Removable Storage Policy primeiro
+    let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
+
+    if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_READ) {
+        let deny_read: u32 = key.get_value("Deny_Read").unwrap_or(0);
+        let deny_write: u32 = key.get_value("Deny_Write").unwrap_or(0);
+
+        if deny_read == 1 && deny_write == 1 {
+            return Ok("BLOCK_ALL".to_string());
+        }
+
+        if deny_read == 0 && deny_write == 1 {
+            return Ok("READONLY".to_string());
+        }
+    }
+
+    // Verifica USBSTOR como fallback
+    if let Ok(key) = hklm.open_subkey_with_flags(USBSTOR_PATH, KEY_READ) {
+        let start: u32 = key.get_value("Start").unwrap_or(3);
+        if start == 4 {
+            return Ok("BLOCK_ALL".to_string());
+        }
+    }
+
+    Ok("ALLOW".to_string())
+}
+
+fn apply_removable_storage_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
+    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+    let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
+
+    match policy {
+        UsbPolicy::Allow => {
+            // Tenta remover as restricoes, se existirem
+            if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_ALL_ACCESS) {
+                let _ = key.delete_value("Deny_Read");
+                let _ = key.delete_value("Deny_Write");
+                let _ = key.delete_value("Deny_Execute");
+            }
+            // Tenta remover a chave inteira se estiver vazia
+            let _ = hklm.delete_subkey(&full_path);
+        }
+        UsbPolicy::BlockAll => {
+            let (key, _) = hklm
+                .create_subkey(&full_path)
+                .map_err(map_winreg_error)?;
+
+            key.set_value("Deny_Read", &1u32)
+                .map_err(map_winreg_error)?;
+            key.set_value("Deny_Write", &1u32)
+                .map_err(map_winreg_error)?;
+            key.set_value("Deny_Execute", &1u32)
+                .map_err(map_winreg_error)?;
+        }
+        UsbPolicy::Readonly => {
+            let (key, _) = hklm
+                .create_subkey(&full_path)
+                .map_err(map_winreg_error)?;
+
+            // Permite leitura, bloqueia escrita
+            key.set_value("Deny_Read", &0u32)
+                .map_err(map_winreg_error)?;
+            key.set_value("Deny_Write", &1u32)
+                .map_err(map_winreg_error)?;
+            key.set_value("Deny_Execute", &0u32)
+                .map_err(map_winreg_error)?;
+        }
+    }
+
+    Ok(())
+}
+
+fn apply_usbstor_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
+    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+
+    let key = hklm
+        .open_subkey_with_flags(USBSTOR_PATH, KEY_ALL_ACCESS)
+        .map_err(map_winreg_error)?;
+
+    match policy {
+        UsbPolicy::Allow => {
+            // Start = 3 habilita o driver
+            key.set_value("Start", &3u32)
+                .map_err(map_winreg_error)?;
+        }
+        UsbPolicy::BlockAll => {
+            // Start = 4 desabilita o driver
+            key.set_value("Start", &4u32)
+                .map_err(map_winreg_error)?;
+        }
+        UsbPolicy::Readonly => {
+            // Readonly mantem driver ativo
+            key.set_value("Start", &3u32)
+                .map_err(map_winreg_error)?;
+        }
+    }
+
+    Ok(())
+}
+
+fn apply_write_protect(enable: bool) -> Result<(), UsbControlError> {
+    let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+
+    if enable {
+        let (key, _) = hklm
+            .create_subkey(STORAGE_POLICY_PATH)
+            .map_err(map_winreg_error)?;
+
+        key.set_value("WriteProtect", &1u32)
+            .map_err(map_winreg_error)?;
+    } else if let Ok(key) = hklm.open_subkey_with_flags(STORAGE_POLICY_PATH, KEY_ALL_ACCESS) {
+        let _ = key.set_value("WriteProtect", &0u32);
+    }
+
+    Ok(())
+}
+
+fn refresh_group_policy() -> Result<(), UsbControlError> {
+    use std::os::windows::process::CommandExt;
+    use std::process::Command;
+
+    const CREATE_NO_WINDOW: u32 = 0x08000000;
+
+    let output = Command::new("gpupdate")
+        .args(["/target:computer", "/force"])
+        .creation_flags(CREATE_NO_WINDOW)
+        .output()
+        .map_err(UsbControlError::Io)?;
+
+    if !output.status.success() {
+        warn!(
+            "gpupdate retornou erro: {}",
+            String::from_utf8_lossy(&output.stderr)
+        );
+    }
+
+    Ok(())
+}
+
+fn map_winreg_error(error: io::Error) -> UsbControlError {
+    if let Some(code) = error.raw_os_error() {
+        if code == 5 {
+            return UsbControlError::PermissionDenied;
+        }
+    }
+    UsbControlError::RegistryError(error.to_string())
+}

apps/desktop/src-tauri/Cargo.toml

@@ -18,16 +18,21 @@ crate-type = ["staticlib", "cdylib", "rlib"]
 tauri-build = { version = "2.4.1", features = [] }
 
 [dependencies]
-tauri = { version = "2.8.5", features = ["wry", "devtools"] }
+tauri = { version = "2.9", features = ["wry", "devtools", "tray-icon"] }
+tauri-plugin-dialog = "2.4.2"
 tauri-plugin-opener = "2.5.0"
 tauri-plugin-store = "2.4.0"
 tauri-plugin-updater = "2.9.0"
 tauri-plugin-process = "2.3.0"
+tauri-plugin-notification = "2"
+tauri-plugin-deep-link = "2"
+tauri-plugin-single-instance = "2"
 serde = { version = "1", features = ["derive"] }
 serde_json = "1"
 sysinfo = { version = "0.31", default-features = false, features = ["multithread", "network", "system", "disk"] }
 get_if_addrs = "0.5"
-reqwest = { version = "0.12", features = ["json", "rustls-tls"], default-features = false }
+reqwest = { version = "0.12", features = ["json", "rustls-tls", "blocking", "stream"], default-features = false }
+futures-util = "0.3"
 tokio = { version = "1", features = ["rt-multi-thread", "macros", "time"] }
 once_cell = "1.19"
 thiserror = "1.0"
@@ -35,3 +40,11 @@ chrono = { version = "0.4", features = ["serde"] }
 parking_lot = "0.12"
 hostname = "0.4"
 base64 = "0.22"
+sha2 = "0.10"
+convex = "0.10.2"
+uuid = { version = "1", features = ["v4"] }
+dirs = "5"
+# SSE usa reqwest com stream, nao precisa de websocket
+
+[target.'cfg(windows)'.dependencies]
+winreg = "0.55"

apps/desktop/src-tauri/build.rs

@@ -1,3 +1,31 @@
 fn main() {
-    tauri_build::build()
+    // Custom manifest keeps Common-Controls v6 dependency to avoid TaskDialogIndirect errors.
+    let windows = tauri_build::WindowsAttributes::new().app_manifest(
+        r#"
+<assembly xmlns="urn:schemas-microsoft-com:asm.v1" manifestVersion="1.0">
+  <dependency>
+    <dependentAssembly>
+      <assemblyIdentity
+        type="win32"
+        name="Microsoft.Windows.Common-Controls"
+        version="6.0.0.0"
+        processorArchitecture="*"
+        publicKeyToken="6595b64144ccf1df"
+        language="*" />
+    </dependentAssembly>
+  </dependency>
+  <trustInfo xmlns="urn:schemas-microsoft-com:asm.v3">
+    <security>
+      <requestedPrivileges>
+        <requestedExecutionLevel level="asInvoker" uiAccess="false" />
+      </requestedPrivileges>
+    </security>
+  </trustInfo>
+</assembly>
+"#,
+    );
+
+    let attrs = tauri_build::Attributes::new().windows_attributes(windows);
+
+    tauri_build::try_build(attrs).expect("failed to run Tauri build script");
 }

apps/desktop/src-tauri/capabilities/default.json

@@ -1,10 +1,21 @@
 {
   "$schema": "../gen/schemas/desktop-schema.json",
   "identifier": "default",
-  "description": "Capability for the main window",
-  "windows": ["main"],
+  "description": "Capability for all windows",
+  "windows": ["main", "chat-*", "chat-hub"],
   "permissions": [
     "core:default",
+    "core:event:default",
+    "core:event:allow-listen",
+    "core:event:allow-unlisten",
+    "core:event:allow-emit",
+    "core:window:default",
+    "core:window:allow-close",
+    "core:window:allow-hide",
+    "core:window:allow-show",
+    "core:window:allow-set-focus",
+    "core:window:allow-start-dragging",
+    "dialog:allow-open",
     "opener:default",
     "store:default",
     "store:allow-load",
@@ -13,6 +24,10 @@
     "store:allow-save",
     "store:allow-delete",
     "updater:default",
-    "process:default"
+    "process:default",
+    "notification:default",
+    "notification:allow-notify",
+    "notification:allow-request-permission",
+    "notification:allow-is-permission-granted"
   ]
 }

apps/desktop/src-tauri/installer-hooks.nsh

@@ -0,0 +1,121 @@
+; Hooks customizadas do instalador NSIS (Tauri)
+;
+; Objetivo:
+; - Remover a marca "Nullsoft Install System" exibida no canto inferior esquerdo
+; - Instalar o Raven Service para operacoes privilegiadas sem UAC
+;
+; Nota: o bundler do Tauri injeta estes macros no script principal do instalador.
+
+BrandingText " "
+
+!macro NSIS_HOOK_PREINSTALL
+  ; Para e remove qualquer instancia anterior do servico antes de atualizar
+  DetailPrint "Parando servicos anteriores..."
+
+  ; Para o servico
+  nsExec::ExecToLog 'sc stop RavenService'
+
+  ; Aguarda o servico parar completamente (ate 10 segundos)
+  nsExec::ExecToLog 'powershell -Command "$$i=0; while((Get-Service RavenService -ErrorAction SilentlyContinue).Status -eq \"Running\" -and $$i -lt 10){Start-Sleep 1;$$i++}"'
+
+  ; Remove o servico antigo (IMPORTANTE para reinstalacoes)
+  DetailPrint "Removendo servico antigo..."
+  IfFileExists "$INSTDIR\raven-service.exe" 0 +2
+    nsExec::ExecToLog '"$INSTDIR\raven-service.exe" uninstall'
+
+  ; Fallback: remove via sc delete se o executavel nao existir
+  nsExec::ExecToLog 'sc delete RavenService'
+
+  ; Forca encerramento de processos remanescentes
+  nsExec::ExecToLog 'taskkill /F /IM raven-service.exe'
+  nsExec::ExecToLog 'taskkill /F /IM appsdesktop.exe'
+
+  ; Aguarda liberacao dos arquivos e remocao completa do servico
+  Sleep 3000
+!macroend
+
+!macro NSIS_HOOK_POSTINSTALL
+  ; =========================================================================
+  ; Instala e inicia o Raven Service
+  ; =========================================================================
+
+  DetailPrint "Instalando Raven Service..."
+
+  ; Garante que nao ha servico residual
+  nsExec::ExecToLog 'sc delete RavenService'
+  Sleep 1000
+
+  ; O servico ja esta em $INSTDIR (copiado como resource pelo Tauri)
+  ; Registra o servico Windows
+  nsExec::ExecToLog '"$INSTDIR\raven-service.exe" install'
+  Pop $0
+
+  ${If} $0 != 0
+    DetailPrint "Aviso: Falha ao registrar servico (codigo: $0)"
+    ; Tenta remover completamente e reinstalar
+    nsExec::ExecToLog '"$INSTDIR\raven-service.exe" uninstall'
+    nsExec::ExecToLog 'sc delete RavenService'
+    Sleep 1000
+    nsExec::ExecToLog '"$INSTDIR\raven-service.exe" install'
+    Pop $0
+  ${EndIf}
+
+  ; Aguarda registro do servico
+  Sleep 500
+
+  ; Inicia o servico
+  DetailPrint "Iniciando Raven Service..."
+  nsExec::ExecToLog 'sc start RavenService'
+  Pop $0
+
+  ${If} $0 == 0
+    DetailPrint "Raven Service iniciado com sucesso!"
+  ${Else}
+    ; Tenta novamente apos breve espera
+    Sleep 1000
+    nsExec::ExecToLog 'sc start RavenService'
+    Pop $0
+    ${If} $0 == 0
+      DetailPrint "Raven Service iniciado com sucesso (segunda tentativa)!"
+    ${Else}
+      DetailPrint "Aviso: Servico sera iniciado na proxima reinicializacao (codigo: $0)"
+    ${EndIf}
+  ${EndIf}
+
+  ; =========================================================================
+  ; Verifica se RustDesk esta instalado
+  ; Se nao estiver, o Raven Service instalara automaticamente no primeiro uso
+  ; =========================================================================
+
+  IfFileExists "$PROGRAMFILES\RustDesk\rustdesk.exe" rustdesk_found rustdesk_not_found
+
+  rustdesk_not_found:
+    DetailPrint "RustDesk sera instalado automaticamente pelo Raven Service."
+    Goto rustdesk_done
+
+  rustdesk_found:
+    DetailPrint "RustDesk ja esta instalado."
+
+  rustdesk_done:
+!macroend
+
+!macro NSIS_HOOK_PREUNINSTALL
+  ; =========================================================================
+  ; Para e remove o Raven Service
+  ; =========================================================================
+
+  DetailPrint "Parando Raven Service..."
+  nsExec::ExecToLog 'sc stop RavenService'
+  Sleep 1000
+
+  DetailPrint "Removendo Raven Service..."
+  nsExec::ExecToLog '"$INSTDIR\raven-service.exe" uninstall'
+
+  ; Aguarda um pouco para garantir que o servico foi removido
+  Sleep 500
+!macroend
+
+!macro NSIS_HOOK_POSTUNINSTALL
+  ; Nada adicional necessario
+!macroend
+

apps/desktop/src-tauri/src/agent.rs

@@ -708,7 +708,7 @@ fn collect_windows_extended() -> serde_json::Value {
     }
 
     fn decode_utf16_le_to_string(bytes: &[u8]) -> Option<String> {
-        if bytes.len() % 2 != 0 {
+        if !bytes.len().is_multiple_of(2) {
             return None;
         }
         let utf16: Vec<u16> = bytes
@@ -931,9 +931,209 @@ fn collect_windows_extended() -> serde_json::Value {
     .unwrap_or_else(|| json!({}));
     let bios = ps("Get-CimInstance Win32_BIOS | Select-Object Manufacturer,SMBIOSBIOSVersion,ReleaseDate,Version").unwrap_or_else(|| json!({}));
     let memory = ps("@(Get-CimInstance Win32_PhysicalMemory | Select-Object BankLabel,Capacity,Manufacturer,PartNumber,SerialNumber,ConfiguredClockSpeed,Speed,ConfiguredVoltage)").unwrap_or_else(|| json!([]));
-    let video = ps("@(Get-CimInstance Win32_VideoController | Select-Object Name,AdapterRAM,DriverVersion,PNPDeviceID)").unwrap_or_else(|| json!([]));
+    // Coleta de GPU com VRAM correta (nvidia-smi para NVIDIA, registro como fallback para >4GB)
+    let video = ps(r#"
+        $gpus = @()
+        $wmiGpus = Get-CimInstance Win32_VideoController | Select-Object Name,AdapterRAM,DriverVersion,PNPDeviceID
+        foreach ($gpu in $wmiGpus) {
+            $vram = $gpu.AdapterRAM
+            # Tenta nvidia-smi para GPUs NVIDIA (retorna valor correto para >4GB)
+            if ($gpu.Name -match 'NVIDIA') {
+                try {
+                    $nvidiaSmi = & 'nvidia-smi' '--query-gpu=memory.total' '--format=csv,noheader,nounits' 2>$null
+                    if ($nvidiaSmi) {
+                        $vramMB = [int64]($nvidiaSmi.Trim())
+                        $vram = $vramMB * 1024 * 1024
+                    }
+                } catch {}
+            }
+            # Fallback: tenta registro do Windows (qwMemorySize é uint64)
+            if ($vram -le 4294967296 -and $vram -gt 0) {
+                try {
+                    $regPath = 'HKLM:\SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0*'
+                    $regGpus = Get-ItemProperty $regPath -ErrorAction SilentlyContinue
+                    foreach ($reg in $regGpus) {
+                        if ($reg.DriverDesc -eq $gpu.Name -and $reg.'HardwareInformation.qwMemorySize') {
+                            $vram = [int64]$reg.'HardwareInformation.qwMemorySize'
+                            break
+                        }
+                    }
+                } catch {}
+            }
+            $gpus += [PSCustomObject]@{
+                Name = $gpu.Name
+                AdapterRAM = $vram
+                DriverVersion = $gpu.DriverVersion
+                PNPDeviceID = $gpu.PNPDeviceID
+            }
+        }
+        @($gpus)
+    "#).unwrap_or_else(|| json!([]));
     let disks = ps("@(Get-CimInstance Win32_DiskDrive | Select-Object Model,SerialNumber,Size,InterfaceType,MediaType)").unwrap_or_else(|| json!([]));
 
+    // Bateria (notebooks/laptops)
+    let battery = ps(r#"
+        $batteries = @(Get-CimInstance Win32_Battery | Select-Object Name,DeviceID,Status,BatteryStatus,EstimatedChargeRemaining,EstimatedRunTime,DesignCapacity,FullChargeCapacity,DesignVoltage,Chemistry,BatteryRechargeTime)
+        if ($batteries.Count -eq 0) {
+            [PSCustomObject]@{ Present = $false; Batteries = @() }
+        } else {
+            # Mapeia status numérico para texto
+            $statusMap = @{
+                1 = 'Discharging'
+                2 = 'AC Power'
+                3 = 'Fully Charged'
+                4 = 'Low'
+                5 = 'Critical'
+                6 = 'Charging'
+                7 = 'Charging High'
+                8 = 'Charging Low'
+                9 = 'Charging Critical'
+                10 = 'Undefined'
+                11 = 'Partially Charged'
+            }
+            foreach ($b in $batteries) {
+                if ($b.BatteryStatus) {
+                    $b | Add-Member -NotePropertyName 'BatteryStatusText' -NotePropertyValue ($statusMap[[int]$b.BatteryStatus] ?? 'Unknown') -Force
+                }
+            }
+            [PSCustomObject]@{ Present = $true; Batteries = $batteries }
+        }
+    "#).unwrap_or_else(|| json!({ "Present": false, "Batteries": [] }));
+
+    // Sensores térmicos (temperatura CPU/GPU quando disponível)
+    let thermal = ps(r#"
+        $temps = @()
+        # Tenta WMI thermal zone (requer admin em alguns sistemas)
+        try {
+            $zones = Get-CimInstance -Namespace 'root/WMI' -ClassName MSAcpi_ThermalZoneTemperature -ErrorAction SilentlyContinue
+            foreach ($z in $zones) {
+                if ($z.CurrentTemperature) {
+                    $celsius = [math]::Round(($z.CurrentTemperature - 2732) / 10, 1)
+                    $temps += [PSCustomObject]@{
+                        Source = 'ThermalZone'
+                        Name = $z.InstanceName
+                        TemperatureCelsius = $celsius
+                        CriticalTripPoint = if ($z.CriticalTripPoint) { [math]::Round(($z.CriticalTripPoint - 2732) / 10, 1) } else { $null }
+                    }
+                }
+            }
+        } catch {}
+        # CPU temp via Open Hardware Monitor WMI (se instalado)
+        try {
+            $ohm = Get-CimInstance -Namespace 'root/OpenHardwareMonitor' -ClassName Sensor -ErrorAction SilentlyContinue | Where-Object { $_.SensorType -eq 'Temperature' }
+            foreach ($s in $ohm) {
+                $temps += [PSCustomObject]@{
+                    Source = 'OpenHardwareMonitor'
+                    Name = $s.Name
+                    TemperatureCelsius = $s.Value
+                    Parent = $s.Parent
+                }
+            }
+        } catch {}
+        @($temps)
+    "#).unwrap_or_else(|| json!([]));
+
+    // Adaptadores de rede (físicos e virtuais)
+    let network_adapters = ps(r#"
+        @(Get-CimInstance Win32_NetworkAdapter | Where-Object { $_.PhysicalAdapter -eq $true -or $_.NetConnectionStatus -ne $null } | Select-Object Name,Description,MACAddress,Speed,NetConnectionStatus,AdapterType,Manufacturer,NetConnectionID,PNPDeviceID | ForEach-Object {
+            $statusMap = @{
+                0 = 'Disconnected'
+                1 = 'Connecting'
+                2 = 'Connected'
+                3 = 'Disconnecting'
+                4 = 'Hardware not present'
+                5 = 'Hardware disabled'
+                6 = 'Hardware malfunction'
+                7 = 'Media disconnected'
+                8 = 'Authenticating'
+                9 = 'Authentication succeeded'
+                10 = 'Authentication failed'
+                11 = 'Invalid address'
+                12 = 'Credentials required'
+            }
+            $_ | Add-Member -NotePropertyName 'StatusText' -NotePropertyValue ($statusMap[[int]$_.NetConnectionStatus] ?? 'Unknown') -Force
+            $_
+        })
+    "#).unwrap_or_else(|| json!([]));
+
+    // Monitores conectados
+    let monitors = ps(r#"
+        @(Get-CimInstance WmiMonitorID -Namespace root/wmi -ErrorAction SilentlyContinue | ForEach-Object {
+            $decode = { param($arr) if ($arr) { -join ($arr | Where-Object { $_ -ne 0 } | ForEach-Object { [char]$_ }) } else { $null } }
+            [PSCustomObject]@{
+                ManufacturerName = & $decode $_.ManufacturerName
+                ProductCodeID = & $decode $_.ProductCodeID
+                SerialNumberID = & $decode $_.SerialNumberID
+                UserFriendlyName = & $decode $_.UserFriendlyName
+                YearOfManufacture = $_.YearOfManufacture
+                WeekOfManufacture = $_.WeekOfManufacture
+            }
+        })
+    "#).unwrap_or_else(|| json!([]));
+
+    // Fonte de alimentação / chassis
+    let power_supply = ps(r#"
+        $chassis = Get-CimInstance Win32_SystemEnclosure | Select-Object ChassisTypes,Manufacturer,SerialNumber,SMBIOSAssetTag
+        $chassisTypeMap = @{
+            1 = 'Other'; 2 = 'Unknown'; 3 = 'Desktop'; 4 = 'Low Profile Desktop'
+            5 = 'Pizza Box'; 6 = 'Mini Tower'; 7 = 'Tower'; 8 = 'Portable'
+            9 = 'Laptop'; 10 = 'Notebook'; 11 = 'Hand Held'; 12 = 'Docking Station'
+            13 = 'All in One'; 14 = 'Sub Notebook'; 15 = 'Space-Saving'; 16 = 'Lunch Box'
+            17 = 'Main Server Chassis'; 18 = 'Expansion Chassis'; 19 = 'SubChassis'
+            20 = 'Bus Expansion Chassis'; 21 = 'Peripheral Chassis'; 22 = 'RAID Chassis'
+            23 = 'Rack Mount Chassis'; 24 = 'Sealed-case PC'; 25 = 'Multi-system chassis'
+            30 = 'Tablet'; 31 = 'Convertible'; 32 = 'Detachable'
+        }
+        $types = @()
+        if ($chassis.ChassisTypes) {
+            foreach ($t in $chassis.ChassisTypes) {
+                $types += $chassisTypeMap[[int]$t] ?? "Type$t"
+            }
+        }
+        [PSCustomObject]@{
+            ChassisTypes = $chassis.ChassisTypes
+            ChassisTypesText = $types
+            Manufacturer = $chassis.Manufacturer
+            SerialNumber = $chassis.SerialNumber
+            SMBIOSAssetTag = $chassis.SMBIOSAssetTag
+        }
+    "#).unwrap_or_else(|| json!({}));
+
+    // Último reinício e contagem de boots
+    let boot_info = ps(r#"
+        $os = Get-CimInstance Win32_OperatingSystem | Select-Object LastBootUpTime
+        $lastBoot = $os.LastBootUpTime
+
+        # Calcula uptime
+        $uptime = if ($lastBoot) { (New-TimeSpan -Start $lastBoot -End (Get-Date)).TotalSeconds } else { 0 }
+
+        # Conta eventos de boot (ID 6005) - últimos 30 dias para performance
+        $startDate = (Get-Date).AddDays(-30)
+        $bootEvents = @()
+        $bootCount = 0
+        try {
+            $events = Get-WinEvent -FilterHashtable @{
+                LogName = 'System'
+                ID = 6005
+                StartTime = $startDate
+            } -MaxEvents 50 -ErrorAction SilentlyContinue
+            $bootCount = @($events).Count
+            $bootEvents = @($events | Select-Object -First 10 | ForEach-Object {
+                @{
+                    TimeCreated = $_.TimeCreated.ToString('o')
+                    Computer = $_.MachineName
+                }
+            })
+        } catch {}
+
+        [PSCustomObject]@{
+            LastBootTime = if ($lastBoot) { $lastBoot.ToString('o') } else { $null }
+            UptimeSeconds = [math]::Round($uptime)
+            BootCountLast30Days = $bootCount
+            RecentBoots = $bootEvents
+        }
+    "#).unwrap_or_else(|| json!({ "LastBootTime": null, "UptimeSeconds": 0, "BootCountLast30Days": 0, "RecentBoots": [] }));
+
     json!({
         "windows": {
             "software": software,
@@ -955,6 +1155,12 @@ fn collect_windows_extended() -> serde_json::Value {
             "windowsUpdate": windows_update,
             "computerSystem": computer_system,
             "azureAdStatus": device_join,
+            "battery": battery,
+            "thermal": thermal,
+            "networkAdapters": network_adapters,
+            "monitors": monitors,
+            "chassis": power_supply,
+            "bootInfo": boot_info,
         }
     })
 }
@@ -1049,7 +1255,7 @@ pub fn collect_profile() -> Result<MachineProfile, AgentError> {
     let system = collect_system();
 
     let os_name = System::name()
-        .or_else(|| System::long_os_version())
+        .or_else(System::long_os_version)
         .unwrap_or_else(|| "desconhecido".to_string());
     let os_version = System::os_version();
     let architecture = std::env::consts::ARCH.to_string();
@@ -1109,7 +1315,7 @@ async fn post_heartbeat(
         .into_owned();
     let os = MachineOs {
         name: System::name()
-            .or_else(|| System::long_os_version())
+            .or_else(System::long_os_version)
             .unwrap_or_else(|| "desconhecido".to_string()),
         version: System::os_version(),
         architecture: Some(std::env::consts::ARCH.to_string()),
@@ -1129,6 +1335,232 @@ async fn post_heartbeat(
     Ok(())
 }
 
+#[derive(Debug, serde::Deserialize)]
+#[serde(rename_all = "camelCase")]
+struct UsbPolicyResponse {
+    pending: bool,
+    policy: Option<String>,
+    #[allow(dead_code)]
+    applied_at: Option<i64>,
+}
+
+#[derive(Debug, serde::Serialize)]
+#[serde(rename_all = "camelCase")]
+struct UsbPolicyStatusReport {
+    machine_token: String,
+    status: String,
+    error: Option<String>,
+    current_policy: Option<String>,
+}
+
+async fn check_and_apply_usb_policy(base_url: &str, token: &str) {
+    crate::log_info!("Verificando politica USB pendente...");
+
+    let url = format!("{}/api/machines/usb-policy?machineToken={}", base_url, token);
+
+    let response = match HTTP_CLIENT.get(&url).send().await {
+        Ok(resp) => {
+            crate::log_info!("Resposta da verificacao de politica USB: status={}", resp.status());
+            resp
+        }
+        Err(e) => {
+            crate::log_error!("Falha ao verificar politica USB: {e}");
+            return;
+        }
+    };
+
+    let policy_response: UsbPolicyResponse = match response.json().await {
+        Ok(data) => data,
+        Err(e) => {
+            crate::log_error!("Falha ao parsear resposta de politica USB: {e}");
+            return;
+        }
+    };
+
+    if !policy_response.pending {
+        crate::log_info!("Nenhuma politica USB pendente");
+        return;
+    }
+
+    let policy_str = match policy_response.policy {
+        Some(p) => p,
+        None => {
+            crate::log_warn!("Politica USB pendente mas sem valor de policy");
+            return;
+        }
+    };
+
+    crate::log_info!("Politica USB pendente encontrada: {}", policy_str);
+
+    #[cfg(target_os = "windows")]
+    {
+        use crate::usb_control::{get_current_policy, UsbPolicy};
+        use crate::service_client;
+
+        let policy = match UsbPolicy::from_str(&policy_str) {
+            Some(p) => p,
+            None => {
+                crate::log_error!("Politica USB invalida: {}", policy_str);
+                report_usb_policy_status(base_url, token, "FAILED", Some(format!("Politica invalida: {}", policy_str)), None).await;
+                return;
+            }
+        };
+
+        // Verifica se a politica ja esta aplicada localmente
+        match get_current_policy() {
+            Ok(current) if current == policy => {
+                crate::log_info!("Politica USB ja esta aplicada localmente: {}", policy_str);
+                let reported = report_usb_policy_status(base_url, token, "APPLIED", None, Some(policy_str.clone())).await;
+                if !reported {
+                    crate::log_error!("Falha ao reportar politica ja aplicada");
+                }
+                return;
+            }
+            Ok(current) => {
+                crate::log_info!("Politica atual: {:?}, esperada: {:?}", current, policy);
+            }
+            Err(e) => {
+                crate::log_warn!("Nao foi possivel ler politica atual: {e}");
+            }
+        }
+
+        crate::log_info!("Aplicando politica USB: {}", policy_str);
+
+        // Reporta APPLYING para progress bar real no frontend
+        let _ = report_usb_policy_status(base_url, token, "APPLYING", None, None).await;
+
+        // Tenta primeiro via RavenService (privilegiado)
+        crate::log_info!("Tentando aplicar politica via RavenService...");
+        match service_client::apply_usb_policy(&policy_str) {
+            Ok(result) => {
+                if result.success {
+                    crate::log_info!("Politica USB aplicada com sucesso via RavenService: {:?}", result);
+                    let reported = report_usb_policy_status(base_url, token, "APPLIED", None, Some(policy_str.clone())).await;
+                    if !reported {
+                        crate::log_error!("CRITICO: Politica aplicada mas falha ao reportar ao servidor!");
+                        let base_url = base_url.to_string();
+                        let token = token.to_string();
+                        tokio::spawn(async move {
+                            tokio::time::sleep(Duration::from_secs(60)).await;
+                            crate::log_info!("Retry agendado: reportando politica USB...");
+                            let _ = report_usb_policy_status(&base_url, &token, "APPLIED", None, Some(policy_str)).await;
+                        });
+                    }
+                    return;
+                } else {
+                    let err_msg = result.error.unwrap_or_else(|| "Erro desconhecido".to_string());
+                    crate::log_error!("RavenService retornou erro: {}", err_msg);
+                    report_usb_policy_status(base_url, token, "FAILED", Some(err_msg), None).await;
+                }
+            }
+            Err(service_client::ServiceClientError::ServiceUnavailable(msg)) => {
+                crate::log_warn!("RavenService nao disponivel: {}", msg);
+                // Tenta fallback direto (vai falhar se nao tiver privilegio)
+                crate::log_info!("Tentando aplicar politica diretamente...");
+                match crate::usb_control::apply_usb_policy(policy) {
+                    Ok(result) => {
+                        crate::log_info!("Politica USB aplicada com sucesso (direto): {:?}", result);
+                        let reported = report_usb_policy_status(base_url, token, "APPLIED", None, Some(policy_str.clone())).await;
+                        if !reported {
+                            crate::log_error!("CRITICO: Politica aplicada mas falha ao reportar ao servidor!");
+                            let base_url = base_url.to_string();
+                            let token = token.to_string();
+                            tokio::spawn(async move {
+                                tokio::time::sleep(Duration::from_secs(60)).await;
+                                crate::log_info!("Retry agendado: reportando politica USB...");
+                                let _ = report_usb_policy_status(&base_url, &token, "APPLIED", None, Some(policy_str)).await;
+                            });
+                        }
+                    }
+                    Err(e) => {
+                        let err_msg = format!("RavenService indisponivel e aplicacao direta falhou: {}. Instale ou inicie o RavenService.", e);
+                        crate::log_error!("{}", err_msg);
+                        report_usb_policy_status(base_url, token, "FAILED", Some(err_msg), None).await;
+                    }
+                }
+            }
+            Err(e) => {
+                crate::log_error!("Falha ao comunicar com RavenService: {e}");
+                report_usb_policy_status(base_url, token, "FAILED", Some(e.to_string()), None).await;
+            }
+        }
+    }
+
+    #[cfg(not(target_os = "windows"))]
+    {
+        crate::log_warn!("Controle de USB nao suportado neste sistema operacional");
+        report_usb_policy_status(base_url, token, "FAILED", Some("Sistema operacional nao suportado".to_string()), None).await;
+    }
+}
+
+async fn report_usb_policy_status(
+    base_url: &str,
+    token: &str,
+    status: &str,
+    error: Option<String>,
+    current_policy: Option<String>,
+) -> bool {
+    let url = format!("{}/api/machines/usb-policy", base_url);
+
+    let report = UsbPolicyStatusReport {
+        machine_token: token.to_string(),
+        status: status.to_string(),
+        error,
+        current_policy,
+    };
+
+    crate::log_info!("Reportando status de politica USB: status={}", status);
+
+    // Retry simples: 1 tentativa imediata + 1 retry após 2s
+    let delays = [2];
+    let mut last_error = None;
+
+    for (attempt, delay_secs) in delays.iter().enumerate() {
+        match HTTP_CLIENT.post(&url).json(&report).send().await {
+            Ok(response) => {
+                let status_code = response.status();
+                if status_code.is_success() {
+                    crate::log_info!(
+                        "Report de politica USB enviado com sucesso na tentativa {}",
+                        attempt + 1
+                    );
+                    return true;
+                } else {
+                    let body = response.text().await.unwrap_or_default();
+                    last_error = Some(format!("HTTP {} - {}", status_code, body));
+                    crate::log_warn!(
+                        "Report de politica USB falhou (tentativa {}): HTTP {}",
+                        attempt + 1,
+                        status_code
+                    );
+                }
+            }
+            Err(e) => {
+                last_error = Some(e.to_string());
+                crate::log_warn!(
+                    "Report de politica USB falhou (tentativa {}): {}",
+                    attempt + 1,
+                    e
+                );
+            }
+        }
+
+        if attempt < delays.len() - 1 {
+            crate::log_info!("Retentando report de politica USB em {}s...", delay_secs);
+            tokio::time::sleep(Duration::from_secs(*delay_secs)).await;
+        }
+    }
+
+    if let Some(err) = last_error {
+        crate::log_error!(
+            "Falha ao reportar status de politica USB apos {} tentativas: {err}",
+            delays.len()
+        );
+    }
+
+    false
+}
+
 struct HeartbeatHandle {
     token: String,
     base_url: String,
@@ -1143,9 +1575,9 @@ impl HeartbeatHandle {
     }
 }
 
-#[derive(Default)]
+#[derive(Default, Clone)]
 pub struct AgentRuntime {
-    inner: Mutex<Option<HeartbeatHandle>>,
+    inner: Arc<Mutex<Option<HeartbeatHandle>>>,
 }
 
 fn sanitize_base_url(input: &str) -> Result<String, AgentError> {
@@ -1159,7 +1591,7 @@ fn sanitize_base_url(input: &str) -> Result<String, AgentError> {
 impl AgentRuntime {
     pub fn new() -> Self {
         Self {
-            inner: Mutex::new(None),
+            inner: Arc::new(Mutex::new(None)),
         }
     }
 
@@ -1192,29 +1624,46 @@ impl AgentRuntime {
         let status_clone = status.clone();
 
         let join_handle = async_runtime::spawn(async move {
+            crate::log_info!("Loop de agente iniciado");
+
             if let Err(error) =
                 post_heartbeat(&base_clone, &token_clone, status_clone.clone()).await
             {
-                eprintln!("[agent] Falha inicial ao enviar heartbeat: {error}");
+                crate::log_error!("Falha inicial ao enviar heartbeat: {error}");
+            } else {
+                crate::log_info!("Heartbeat inicial enviado com sucesso");
             }
 
-            let mut ticker = tokio::time::interval(Duration::from_secs(interval));
-            ticker.set_missed_tick_behavior(tokio::time::MissedTickBehavior::Delay);
+            // Verifica politica USB apos heartbeat inicial
+            check_and_apply_usb_policy(&base_clone, &token_clone).await;
+
+            let mut heartbeat_ticker = tokio::time::interval(Duration::from_secs(interval));
+            heartbeat_ticker.set_missed_tick_behavior(tokio::time::MissedTickBehavior::Delay);
+            let mut usb_ticker = tokio::time::interval(Duration::from_secs(15));
+            usb_ticker.set_missed_tick_behavior(tokio::time::MissedTickBehavior::Delay);
 
             loop {
                 // Wait interval
                 tokio::select! {
                     _ = stop_signal_clone.notified() => {
+                        crate::log_info!("Loop de agente encerrado por sinal de parada");
                         break;
                     }
-                    _ = ticker.tick() => {}
+                    _ = heartbeat_ticker.tick() => {}
+                    _ = usb_ticker.tick() => {
+                        check_and_apply_usb_policy(&base_clone, &token_clone).await;
+                        continue;
+                    }
                 }
 
                 if let Err(error) =
                     post_heartbeat(&base_clone, &token_clone, status_clone.clone()).await
                 {
-                    eprintln!("[agent] Falha ao enviar heartbeat: {error}");
+                    crate::log_error!("Falha ao enviar heartbeat: {error}");
                 }
+
+                // Verifica politica USB apos cada heartbeat
+                check_and_apply_usb_policy(&base_clone, &token_clone).await;
             }
         });
 

apps/desktop/src-tauri/src/lib.rs

@@ -1,7 +1,102 @@
 mod agent;
+mod chat;
+#[cfg(target_os = "windows")]
+mod rustdesk;
+#[cfg(target_os = "windows")]
+mod service_client;
+mod usb_control;
 
 use agent::{collect_inventory_plain, collect_profile, AgentRuntime, MachineProfile};
+use chat::{ChatRuntime, ChatSession, ChatMessagesResponse, SendMessageResponse};
+use chrono::Local;
+use usb_control::{UsbPolicy, UsbPolicyResult};
+use tauri::{Emitter, Listener, Manager, WindowEvent};
 use tauri_plugin_store::Builder as StorePluginBuilder;
+use std::fs::OpenOptions;
+use std::io::Write;
+use std::path::{Path, PathBuf};
+use std::sync::OnceLock;
+#[cfg(target_os = "windows")]
+use tauri::menu::{MenuBuilder, MenuItemBuilder};
+#[cfg(target_os = "windows")]
+use tauri::tray::TrayIconBuilder;
+#[cfg(target_os = "windows")]
+use winreg::enums::*;
+#[cfg(target_os = "windows")]
+use winreg::RegKey;
+
+const DEFAULT_CONVEX_URL: &str = "https://convex.esdrasrenan.com.br";
+
+// ============================================================================
+// Sistema de Logging para Agente
+// ============================================================================
+
+static AGENT_LOG_FILE: OnceLock<std::sync::Mutex<std::fs::File>> = OnceLock::new();
+
+pub fn init_agent_logging() -> Result<(), String> {
+    let dir = logs_directory()
+        .ok_or("LOCALAPPDATA indisponivel para logging")?;
+
+    std::fs::create_dir_all(&dir)
+        .map_err(|e| format!("Falha ao criar diretorio de logs: {e}"))?;
+
+    let path = dir.join("raven-agent.log");
+    let file = OpenOptions::new()
+        .create(true)
+        .append(true)
+        .open(&path)
+        .map_err(|e| format!("Falha ao abrir raven-agent.log: {e}"))?;
+
+    let _ = AGENT_LOG_FILE.set(std::sync::Mutex::new(file));
+    Ok(())
+}
+
+pub fn log_agent(level: &str, message: &str) {
+    let timestamp = Local::now().format("%Y-%m-%d %H:%M:%S%.3f");
+    let line = format!("[{timestamp}] [{level}] {message}\n");
+
+    // Escreve para stderr (util em dev/debug)
+    eprint!("{line}");
+
+    // Escreve para arquivo
+    if let Some(mutex) = AGENT_LOG_FILE.get() {
+        if let Ok(mut file) = mutex.lock() {
+            let _ = file.write_all(line.as_bytes());
+            let _ = file.flush();
+        }
+    }
+}
+
+#[macro_export]
+macro_rules! log_info {
+    ($($arg:tt)*) => {
+        $crate::log_agent("INFO", format!($($arg)*).as_str())
+    };
+}
+
+#[macro_export]
+macro_rules! log_error {
+    ($($arg:tt)*) => {
+        $crate::log_agent("ERROR", format!($($arg)*).as_str())
+    };
+}
+
+#[macro_export]
+macro_rules! log_warn {
+    ($($arg:tt)*) => {
+        $crate::log_agent("WARN", format!($($arg)*).as_str())
+    };
+}
+
+#[derive(Debug, serde::Serialize)]
+#[serde(rename_all = "camelCase")]
+pub struct RustdeskProvisioningResult {
+    pub id: String,
+    pub password: String,
+    pub installed_version: Option<String>,
+    pub updated: bool,
+    pub last_provisioned_at: i64,
+}
 
 #[tauri::command]
 fn collect_machine_profile() -> Result<MachineProfile, String> {
@@ -38,21 +133,705 @@ fn open_devtools(window: tauri::WebviewWindow) -> Result<(), String> {
     Ok(())
 }
 
+#[tauri::command]
+fn log_app_event(message: String) -> Result<(), String> {
+    append_app_log(&message)
+}
+
+fn append_app_log(message: &str) -> Result<(), String> {
+    let Some(dir) = logs_directory() else {
+        return Err("LOCALAPPDATA indisponivel para gravar logs".to_string());
+    };
+
+    std::fs::create_dir_all(&dir)
+        .map_err(|error| format!("Falha ao criar pasta de logs: {error}"))?;
+
+    let path = dir.join("app.log");
+    let mut file = OpenOptions::new()
+        .create(true)
+        .append(true)
+        .open(&path)
+        .map_err(|error| format!("Falha ao abrir app.log: {error}"))?;
+
+    let timestamp = Local::now().format("%Y-%m-%d %H:%M:%S");
+    writeln!(file, "[{timestamp}] {message}")
+        .map_err(|error| format!("Falha ao escrever log: {error}"))?;
+
+    Ok(())
+}
+
+fn logs_directory() -> Option<PathBuf> {
+    let base = std::env::var("LOCALAPPDATA").ok()?;
+    Some(Path::new(&base).join("br.com.esdrasrenan.sistemadechamados").join("logs"))
+}
+
+#[tauri::command]
+async fn ensure_rustdesk_and_emit(
+    app: tauri::AppHandle,
+    config_string: Option<String>,
+    password: Option<String>,
+    machine_id: Option<String>,
+) -> Result<RustdeskProvisioningResult, String> {
+    let result = tauri::async_runtime::spawn_blocking(move || {
+        run_rustdesk_ensure(config_string, password, machine_id)
+    })
+    .await
+    .map_err(|error| error.to_string())??;
+
+    if let Err(error) = app.emit("raven://remote-access/provisioned", &result) {
+        eprintln!("[rustdesk] falha ao emitir evento raven://remote-access/provisioned: {error}");
+    }
+
+    Ok(result)
+}
+
+#[cfg(target_os = "windows")]
+fn run_rustdesk_ensure(
+    config_string: Option<String>,
+    password: Option<String>,
+    machine_id: Option<String>,
+) -> Result<RustdeskProvisioningResult, String> {
+    // Tenta usar o servico primeiro (sem UAC)
+    if service_client::is_service_available() {
+        log_info!("Usando Raven Service para provisionar RustDesk");
+        match service_client::provision_rustdesk(
+            config_string.as_deref(),
+            password.as_deref(),
+            machine_id.as_deref(),
+        ) {
+            Ok(result) => {
+                return Ok(RustdeskProvisioningResult {
+                    id: result.id,
+                    password: result.password,
+                    installed_version: result.installed_version,
+                    updated: result.updated,
+                    last_provisioned_at: result.last_provisioned_at,
+                });
+            }
+            Err(e) => {
+                log_warn!("Falha ao usar servico para RustDesk: {e}");
+                // Continua para fallback
+            }
+        }
+    }
+
+    // Fallback: chamada direta (pode pedir UAC)
+    log_info!("Usando chamada direta para provisionar RustDesk (pode pedir UAC)");
+    rustdesk::ensure_rustdesk(
+        config_string.as_deref(),
+        password.as_deref(),
+        machine_id.as_deref(),
+    )
+    .map_err(|error| error.to_string())
+}
+
+#[cfg(not(target_os = "windows"))]
+fn run_rustdesk_ensure(
+    _config_string: Option<String>,
+    _password: Option<String>,
+    _machine_id: Option<String>,
+) -> Result<RustdeskProvisioningResult, String> {
+    Err("Provisionamento automático do RustDesk está disponível apenas no Windows.".to_string())
+}
+
+#[tauri::command]
+fn apply_usb_policy(policy: String) -> Result<UsbPolicyResult, String> {
+    // Valida a politica primeiro
+    let _policy_enum = UsbPolicy::from_str(&policy)
+        .ok_or_else(|| format!("Politica USB invalida: {}. Use ALLOW, BLOCK_ALL ou READONLY.", policy))?;
+
+    // Tenta usar o servico primeiro (sem UAC)
+    #[cfg(target_os = "windows")]
+    if service_client::is_service_available() {
+        log_info!("Usando Raven Service para aplicar politica USB: {}", policy);
+        match service_client::apply_usb_policy(&policy) {
+            Ok(result) => {
+                return Ok(UsbPolicyResult {
+                    success: result.success,
+                    policy: result.policy,
+                    error: result.error,
+                    applied_at: result.applied_at,
+                });
+            }
+            Err(e) => {
+                log_warn!("Falha ao usar servico para USB policy: {e}");
+                // Continua para fallback
+            }
+        }
+    }
+
+    // Fallback: chamada direta (pode pedir UAC)
+    log_info!("Usando chamada direta para aplicar politica USB (pode pedir UAC)");
+    usb_control::apply_usb_policy(_policy_enum).map_err(|e| e.to_string())
+}
+
+#[tauri::command]
+fn get_usb_policy() -> Result<String, String> {
+    // Tenta usar o servico primeiro
+    #[cfg(target_os = "windows")]
+    if service_client::is_service_available() {
+        match service_client::get_usb_policy() {
+            Ok(policy) => return Ok(policy),
+            Err(e) => {
+                log_warn!("Falha ao obter USB policy via servico: {e}");
+                // Continua para fallback
+            }
+        }
+    }
+
+    // Fallback: leitura direta (nao precisa elevacao para ler)
+    usb_control::get_current_policy()
+        .map(|p| p.as_str().to_string())
+        .map_err(|e| e.to_string())
+}
+
+#[tauri::command]
+fn refresh_usb_policy() -> Result<(), String> {
+    usb_control::refresh_group_policy().map_err(|e| e.to_string())
+}
+
+// ============================================================================
+// COMANDOS DE CHAT
+// ============================================================================
+
+#[tauri::command]
+fn start_chat_polling(
+    state: tauri::State<ChatRuntime>,
+    app: tauri::AppHandle,
+    base_url: String,
+    convex_url: Option<String>,
+    token: String,
+) -> Result<(), String> {
+    let url = convex_url.unwrap_or_else(|| DEFAULT_CONVEX_URL.to_string());
+    state.start_polling(base_url, url, token, app)
+}
+
+#[tauri::command]
+fn stop_chat_polling(state: tauri::State<ChatRuntime>) -> Result<(), String> {
+    state.stop();
+    Ok(())
+}
+
+#[tauri::command]
+fn is_chat_using_realtime(state: tauri::State<ChatRuntime>) -> bool {
+    state.is_using_sse()
+}
+
+#[tauri::command]
+fn get_chat_sessions(state: tauri::State<ChatRuntime>) -> Vec<ChatSession> {
+    state.get_sessions()
+}
+
+#[tauri::command]
+async fn fetch_chat_sessions(base_url: String, token: String) -> Result<Vec<ChatSession>, String> {
+    chat::fetch_sessions(&base_url, &token).await
+}
+
+#[tauri::command]
+async fn fetch_chat_messages(
+    base_url: String,
+    token: String,
+    ticket_id: String,
+    since: Option<i64>,
+) -> Result<ChatMessagesResponse, String> {
+    chat::fetch_messages(&base_url, &token, &ticket_id, since).await
+}
+
+#[tauri::command]
+async fn send_chat_message(
+    base_url: String,
+    token: String,
+    ticket_id: String,
+    body: String,
+    attachments: Option<Vec<chat::AttachmentPayload>>,
+) -> Result<SendMessageResponse, String> {
+    chat::send_message(&base_url, &token, &ticket_id, &body, attachments).await
+}
+
+#[tauri::command]
+async fn mark_chat_messages_read(
+    base_url: String,
+    token: String,
+    ticket_id: String,
+    message_ids: Vec<String>,
+) -> Result<(), String> {
+    if message_ids.is_empty() {
+        return Ok(());
+    }
+    chat::mark_messages_read(&base_url, &token, &ticket_id, &message_ids).await
+}
+
+#[tauri::command]
+async fn upload_chat_file(
+    base_url: String,
+    token: String,
+    file_path: String,
+) -> Result<chat::AttachmentPayload, String> {
+    use std::path::Path;
+
+    // Ler o arquivo
+    let path = Path::new(&file_path);
+    let file_name = path
+        .file_name()
+        .and_then(|n| n.to_str())
+        .ok_or("Nome de arquivo inválido")?
+        .to_string();
+
+    let file_data = std::fs::read(&file_path)
+        .map_err(|e| format!("Falha ao ler arquivo: {e}"))?;
+
+    let file_size = file_data.len() as u64;
+
+    // Validar arquivo
+    chat::is_allowed_file(&file_name, file_size)?;
+
+    // Obter tipo MIME
+    let mime_type = chat::get_mime_type(&file_name);
+
+    // Gerar URL de upload
+    let upload_url = chat::generate_upload_url(
+        &base_url,
+        &token,
+        &file_name,
+        &mime_type,
+        file_size,
+    )
+    .await?;
+
+    // Fazer upload
+    let storage_id = chat::upload_file(&upload_url, file_data, &mime_type).await?;
+
+    Ok(chat::AttachmentPayload {
+        storage_id,
+        name: file_name,
+        size: Some(file_size),
+        mime_type: Some(mime_type),
+    })
+}
+
+#[tauri::command]
+async fn open_chat_window(app: tauri::AppHandle, ticket_id: String, ticket_ref: u64) -> Result<(), String> {
+    log_info!("[CMD] open_chat_window called: ticket_id={}, ticket_ref={}", ticket_id, ticket_ref);
+    let app_handle = app.clone();
+    let ticket_id_for_task = ticket_id.clone();
+    let result = tauri::async_runtime::spawn_blocking(move || {
+        chat::open_chat_window(&app_handle, &ticket_id_for_task, ticket_ref)
+    })
+    .await
+    .map_err(|err| format!("Falha ao abrir chat (join): {err}"))?;
+    log_info!("[CMD] open_chat_window result: {:?}", result);
+    result
+}
+
+#[tauri::command]
+fn close_chat_window(app: tauri::AppHandle, ticket_id: String) -> Result<(), String> {
+    chat::close_chat_window(&app, &ticket_id)
+}
+
+#[tauri::command]
+fn minimize_chat_window(app: tauri::AppHandle, ticket_id: String) -> Result<(), String> {
+    chat::minimize_chat_window(&app, &ticket_id)
+}
+
+#[tauri::command]
+fn set_chat_minimized(app: tauri::AppHandle, ticket_id: String, minimized: bool) -> Result<(), String> {
+    chat::set_chat_minimized(&app, &ticket_id, minimized)
+}
+
+#[tauri::command]
+async fn open_hub_window(app: tauri::AppHandle) -> Result<(), String> {
+    let app_handle = app.clone();
+    tauri::async_runtime::spawn_blocking(move || {
+        chat::open_hub_window(&app_handle)
+    })
+    .await
+    .map_err(|err| format!("Falha ao abrir hub (join): {err}"))?
+}
+
+#[tauri::command]
+fn close_hub_window(app: tauri::AppHandle) -> Result<(), String> {
+    chat::close_hub_window(&app)
+}
+
+#[tauri::command]
+fn set_hub_minimized(app: tauri::AppHandle, minimized: bool) -> Result<(), String> {
+    chat::set_hub_minimized(&app, minimized)
+}
+
+// ============================================================================
+// Handler de Deep Link (raven://)
+// ============================================================================
+
+/// Processa URLs do protocolo raven://
+/// Formatos suportados:
+/// - raven://ticket/{token} - Abre visualizacao do chamado
+/// - raven://chat/{ticketId}?token={token} - Abre chat do chamado
+/// - raven://rate/{token} - Abre avaliacao do chamado
+fn handle_deep_link(app: &tauri::AppHandle, url: &str) {
+    log_info!("Processando deep link: {url}");
+
+    // Remove o prefixo raven://
+    let path = url.trim_start_matches("raven://");
+
+    // Parse do path
+    let parts: Vec<&str> = path.split('/').collect();
+
+    if parts.is_empty() {
+        log_warn!("Deep link invalido: path vazio");
+        return;
+    }
+
+    match parts[0] {
+        "ticket" => {
+            if parts.len() > 1 {
+                let token = parts[1].split('?').next().unwrap_or(parts[1]);
+                log_info!("Abrindo ticket com token: {token}");
+
+                // Mostra a janela principal
+                if let Some(window) = app.get_webview_window("main") {
+                    let _ = window.show();
+                    let _ = window.set_focus();
+
+                    // Emite evento para o frontend navegar para o ticket
+                    let _ = app.emit("raven://deep-link/ticket", serde_json::json!({
+                        "token": token
+                    }));
+                }
+            }
+        }
+        "chat" => {
+            if parts.len() > 1 {
+                let ticket_id = parts[1].split('?').next().unwrap_or(parts[1]);
+                log_info!("Abrindo chat do ticket: {ticket_id}");
+
+                // Abre janela de chat (ticket_ref 0 quando vem de deeplink)
+                if let Err(e) = chat::open_chat_window(app, ticket_id, 0) {
+                    log_error!("Falha ao abrir chat: {e}");
+                }
+            }
+        }
+        "rate" => {
+            if parts.len() > 1 {
+                let token = parts[1].split('?').next().unwrap_or(parts[1]);
+                log_info!("Abrindo avaliacao com token: {token}");
+
+                // Mostra a janela principal
+                if let Some(window) = app.get_webview_window("main") {
+                    let _ = window.show();
+                    let _ = window.set_focus();
+
+                    // Emite evento para o frontend navegar para avaliacao
+                    let _ = app.emit("raven://deep-link/rate", serde_json::json!({
+                        "token": token
+                    }));
+                }
+            }
+        }
+        _ => {
+            log_warn!("Deep link desconhecido: {path}");
+        }
+    }
+}
+
 #[cfg_attr(mobile, tauri::mobile_entry_point)]
 pub fn run() {
     tauri::Builder::default()
         .manage(AgentRuntime::new())
+        .manage(ChatRuntime::new())
+        .plugin(tauri_plugin_dialog::init())
         .plugin(tauri_plugin_opener::init())
         .plugin(StorePluginBuilder::default().build())
         .plugin(tauri_plugin_updater::Builder::new().build())
         .plugin(tauri_plugin_process::init())
+        .plugin(tauri_plugin_notification::init())
+        .plugin(tauri_plugin_deep_link::init())
+        .plugin(tauri_plugin_single_instance::init(|app, _argv, _cwd| {
+            // Quando uma segunda instância tenta iniciar, foca a janela existente
+            if let Some(window) = app.get_webview_window("main") {
+                let _ = window.show();
+                let _ = window.unminimize();
+                let _ = window.set_focus();
+            }
+        }))
+        .on_window_event(|window, event| {
+            if let WindowEvent::CloseRequested { api, .. } = event {
+                api.prevent_close();
+                let _ = window.hide();
+            }
+        })
+        .setup(|app| {
+            // Inicializa sistema de logging primeiro
+            if let Err(e) = init_agent_logging() {
+                eprintln!("[raven] Falha ao inicializar logging: {e}");
+            }
+
+            log_info!("Raven iniciando...");
+
+            // Configura handler de deep link (raven://)
+            #[cfg(desktop)]
+            {
+                let handle = app.handle().clone();
+                app.listen("deep-link://new-url", move |event| {
+                    let urls = event.payload();
+                    log_info!("Deep link recebido: {urls}");
+                    handle_deep_link(&handle, urls);
+                });
+            }
+
+            #[cfg(target_os = "windows")]
+            {
+                let start_in_background = std::env::args().any(|arg| arg == "--background");
+                setup_raven_autostart();
+                setup_tray(app.handle())?;
+                if start_in_background {
+                    if let Some(win) = app.get_webview_window("main") {
+                        let _ = win.hide();
+                    }
+                }
+
+                // Tenta iniciar o agente e chat em background se houver credenciais salvas
+                let app_handle = app.handle().clone();
+                let agent_runtime = app.state::<AgentRuntime>().inner().clone();
+                let chat_runtime = app.state::<ChatRuntime>().inner().clone();
+                tauri::async_runtime::spawn(async move {
+                    // Aguarda um pouco para o app estabilizar
+                    tokio::time::sleep(tokio::time::Duration::from_secs(2)).await;
+                    if let Err(e) = try_start_background_agent(&app_handle, agent_runtime, chat_runtime).await {
+                        log_warn!("Agente nao iniciado em background: {e}");
+                    }
+                });
+            }
+            Ok(())
+        })
         .invoke_handler(tauri::generate_handler![
             collect_machine_profile,
             collect_machine_inventory,
             start_machine_agent,
             stop_machine_agent,
-            open_devtools
+            open_devtools,
+            log_app_event,
+            ensure_rustdesk_and_emit,
+            apply_usb_policy,
+            get_usb_policy,
+            refresh_usb_policy,
+            // Chat commands
+            start_chat_polling,
+            stop_chat_polling,
+            is_chat_using_realtime,
+            get_chat_sessions,
+            fetch_chat_sessions,
+            fetch_chat_messages,
+            send_chat_message,
+            mark_chat_messages_read,
+            upload_chat_file,
+            open_chat_window,
+            close_chat_window,
+            minimize_chat_window,
+            set_chat_minimized,
+            // Hub commands
+            open_hub_window,
+            close_hub_window,
+            set_hub_minimized
         ])
         .run(tauri::generate_context!())
         .expect("error while running tauri application");
 }
+
+#[cfg(target_os = "windows")]
+fn setup_raven_autostart() {
+    let exe_path = match std::env::current_exe() {
+        Ok(p) => p,
+        Err(e) => {
+            log_error!("Falha ao obter caminho do executavel: {e}");
+            return;
+        }
+    };
+
+    let path_str = exe_path.display().to_string();
+    // Adiciona flag --background para indicar inicio automatico
+    let value = format!("\"{}\" --background", path_str);
+
+    let hkcu = RegKey::predef(HKEY_CURRENT_USER);
+
+    let key = match hkcu.create_subkey(r"Software\Microsoft\Windows\CurrentVersion\Run") {
+        Ok((key, _)) => key,
+        Err(e) => {
+            log_error!("Falha ao criar/abrir chave de registro Run: {e}");
+            return;
+        }
+    };
+
+    if let Err(e) = key.set_value("Raven", &value) {
+        log_error!("Falha ao definir valor de auto-start no registro: {e}");
+        return;
+    }
+
+    log_info!("Auto-start configurado: {value}");
+
+    // Valida que foi salvo corretamente
+    match key.get_value::<String, _>("Raven") {
+        Ok(saved) => {
+            if saved == value {
+                log_info!("Auto-start validado: entrada existe no registro");
+            } else {
+                log_warn!("Auto-start: valor difere. Esperado: {value}, Salvo: {saved}");
+            }
+        }
+        Err(e) => {
+            log_warn!("Auto-start: nao foi possivel validar entrada: {e}");
+        }
+    }
+}
+
+#[cfg(target_os = "windows")]
+fn setup_tray(app: &tauri::AppHandle) -> tauri::Result<()> {
+    let show_item = MenuItemBuilder::with_id("show", "Mostrar").build(app)?;
+    let chat_item = MenuItemBuilder::with_id("chat", "Abrir Chat").build(app)?;
+    let quit_item = MenuItemBuilder::with_id("quit", "Sair").build(app)?;
+    let menu = MenuBuilder::new(app)
+        .items(&[&show_item, &chat_item, &quit_item])
+        .build()?;
+
+    let mut builder = TrayIconBuilder::new()
+        .menu(&menu)
+        .on_menu_event(|tray, event| {
+            match event.id().as_ref() {
+                "show" => {
+                    if let Some(win) = tray.app_handle().get_webview_window("main") {
+                        let _ = win.show();
+                        let _ = win.set_focus();
+                    }
+                    // Reabrir chat se houver sessao ativa
+                    if let Some(chat_runtime) = tray.app_handle().try_state::<ChatRuntime>() {
+                        let sessions = chat_runtime.get_sessions();
+                        if let Some(session) = sessions.first() {
+                            let _ = chat::open_chat_window(tray.app_handle(), &session.ticket_id, session.ticket_ref);
+                        }
+                    }
+                }
+                "chat" => {
+                    // Abrir janela de chat se houver sessao ativa
+                    if let Some(chat_runtime) = tray.app_handle().try_state::<ChatRuntime>() {
+                        let sessions = chat_runtime.get_sessions();
+                        if sessions.len() > 1 {
+                            // Multiplas sessoes - abrir hub
+                            if let Err(e) = chat::open_hub_window(tray.app_handle()) {
+                                log_error!("Falha ao abrir hub de chat: {e}");
+                            }
+                        } else if let Some(session) = sessions.first() {
+                            // Uma sessao - abrir diretamente
+                            if let Err(e) = chat::open_chat_window(tray.app_handle(), &session.ticket_id, session.ticket_ref) {
+                                log_error!("Falha ao abrir janela de chat: {e}");
+                            }
+                        }
+                    }
+                }
+                "quit" => {
+                    tray.app_handle().exit(0);
+                }
+                _ => {}
+            }
+        })
+        .on_tray_icon_event(|tray, event| {
+            if let tauri::tray::TrayIconEvent::DoubleClick { .. } = event {
+                if let Some(win) = tray.app_handle().get_webview_window("main") {
+                    let _ = win.show();
+                    let _ = win.set_focus();
+                }
+                // Reabrir chat se houver sessao ativa
+                if let Some(chat_runtime) = tray.app_handle().try_state::<ChatRuntime>() {
+                    let sessions = chat_runtime.get_sessions();
+                    if let Some(session) = sessions.first() {
+                        let _ = chat::open_chat_window(tray.app_handle(), &session.ticket_id, session.ticket_ref);
+                    }
+                }
+            }
+        });
+
+    if let Some(icon) = app.default_window_icon() {
+        builder = builder.icon(icon.clone());
+    }
+
+    builder = builder.tooltip("Raven");
+
+    builder.build(app)?;
+    Ok(())
+}
+
+#[cfg(target_os = "windows")]
+async fn try_start_background_agent(
+    app: &tauri::AppHandle,
+    agent_runtime: AgentRuntime,
+    chat_runtime: ChatRuntime,
+) -> Result<(), String> {
+    log_info!("Verificando credenciais salvas para iniciar agente...");
+
+    let app_data = app
+        .path()
+        .app_local_data_dir()
+        .map_err(|e| format!("Falha ao obter diretorio de dados: {e}"))?;
+
+    let store_path = app_data.join("machine-agent.json");
+
+    if !store_path.exists() {
+        return Err("Nenhuma configuracao encontrada".to_string());
+    }
+
+    // Ler arquivo JSON diretamente
+    let content = std::fs::read_to_string(&store_path)
+        .map_err(|e| format!("Falha ao ler machine-agent.json: {e}"))?;
+
+    let data: serde_json::Value = serde_json::from_str(&content)
+        .map_err(|e| format!("Falha ao parsear machine-agent.json: {e}"))?;
+
+    let token = data
+        .get("token")
+        .and_then(|v| v.as_str())
+        .filter(|t| !t.is_empty())
+        .ok_or("Token nao encontrado ou vazio")?;
+
+    let config = data.get("config");
+
+    let api_base_url = config
+        .and_then(|c| c.get("apiBaseUrl"))
+        .and_then(|v| v.as_str())
+        .unwrap_or("https://tickets.esdrasrenan.com.br");
+
+    let convex_url = config
+        .and_then(|c| c.get("convexUrl"))
+        .and_then(|v| v.as_str())
+        .unwrap_or(DEFAULT_CONVEX_URL);
+
+    let interval = config
+        .and_then(|c| c.get("heartbeatIntervalSec"))
+        .and_then(|v| v.as_u64())
+        .unwrap_or(300);
+
+    log_info!(
+        "Iniciando agente em background: url={}, interval={}s",
+        api_base_url,
+        interval
+    );
+
+    agent_runtime
+        .start_heartbeat(
+            api_base_url.to_string(),
+            token.to_string(),
+            Some("online".to_string()),
+            Some(interval),
+        )
+        .map_err(|e| format!("Falha ao iniciar heartbeat: {e}"))?;
+
+    // Iniciar sistema de chat (WebSocket + fallback HTTP polling)
+    if let Err(e) =
+        chat_runtime.start_polling(api_base_url.to_string(), convex_url.to_string(), token.to_string(), app.clone())
+    {
+        log_warn!("Falha ao iniciar chat em background: {e}");
+    } else {
+        log_info!("Chat iniciado com sucesso (Convex WebSocket)");
+    }
+
+    log_info!("Agente iniciado com sucesso em background");
+
+    Ok(())
+}

apps/desktop/src-tauri/src/service_client.rs

@@ -0,0 +1,244 @@
+//! Cliente IPC para comunicacao com o Raven Service
+//!
+//! Este modulo permite que o app Tauri se comunique com o Raven Service
+//! via Named Pipes para executar operacoes privilegiadas.
+
+#![allow(dead_code)]
+
+use serde::{Deserialize, Serialize};
+use std::io::{BufRead, BufReader, Write};
+use std::time::Duration;
+use thiserror::Error;
+
+const PIPE_NAME: &str = r"\\.\pipe\RavenService";
+
+#[derive(Debug, Error)]
+pub enum ServiceClientError {
+    #[error("Servico nao disponivel: {0}")]
+    ServiceUnavailable(String),
+
+    #[error("Erro de comunicacao: {0}")]
+    CommunicationError(String),
+
+    #[error("Erro de serializacao: {0}")]
+    SerializationError(#[from] serde_json::Error),
+
+    #[error("Erro do servico: {message} (code: {code})")]
+    ServiceError { code: i32, message: String },
+
+    #[error("Timeout aguardando resposta")]
+    Timeout,
+}
+
+#[derive(Debug, Serialize)]
+struct Request {
+    id: String,
+    method: String,
+    params: serde_json::Value,
+}
+
+#[derive(Debug, Deserialize)]
+struct Response {
+    id: String,
+    result: Option<serde_json::Value>,
+    error: Option<ErrorResponse>,
+}
+
+#[derive(Debug, Deserialize)]
+struct ErrorResponse {
+    code: i32,
+    message: String,
+}
+
+// =============================================================================
+// Tipos de Resultado
+// =============================================================================
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct UsbPolicyResult {
+    pub success: bool,
+    pub policy: String,
+    pub error: Option<String>,
+    pub applied_at: Option<i64>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct RustdeskResult {
+    pub id: String,
+    pub password: String,
+    pub installed_version: Option<String>,
+    pub updated: bool,
+    pub last_provisioned_at: i64,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct RustdeskStatus {
+    pub installed: bool,
+    pub running: bool,
+    pub id: Option<String>,
+    pub version: Option<String>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct HealthCheckResult {
+    pub status: String,
+    pub service: String,
+    pub version: String,
+    pub timestamp: i64,
+}
+
+// =============================================================================
+// Cliente
+// =============================================================================
+
+/// Verifica se o servico esta disponivel
+pub fn is_service_available() -> bool {
+    health_check().is_ok()
+}
+
+/// Verifica saude do servico
+pub fn health_check() -> Result<HealthCheckResult, ServiceClientError> {
+    let response = call_service("health_check", serde_json::json!({}))?;
+    serde_json::from_value(response).map_err(|e| e.into())
+}
+
+/// Aplica politica de USB
+pub fn apply_usb_policy(policy: &str) -> Result<UsbPolicyResult, ServiceClientError> {
+    let response = call_service(
+        "apply_usb_policy",
+        serde_json::json!({ "policy": policy }),
+    )?;
+    serde_json::from_value(response).map_err(|e| e.into())
+}
+
+/// Obtem politica de USB atual
+pub fn get_usb_policy() -> Result<String, ServiceClientError> {
+    let response = call_service("get_usb_policy", serde_json::json!({}))?;
+    response
+        .get("policy")
+        .and_then(|p| p.as_str())
+        .map(String::from)
+        .ok_or_else(|| ServiceClientError::CommunicationError("Resposta invalida".into()))
+}
+
+/// Provisiona RustDesk
+pub fn provision_rustdesk(
+    config: Option<&str>,
+    password: Option<&str>,
+    machine_id: Option<&str>,
+) -> Result<RustdeskResult, ServiceClientError> {
+    let params = serde_json::json!({
+        "config": config,
+        "password": password,
+        "machineId": machine_id,
+    });
+    let response = call_service("provision_rustdesk", params)?;
+    serde_json::from_value(response).map_err(|e| e.into())
+}
+
+/// Obtem status do RustDesk
+pub fn get_rustdesk_status() -> Result<RustdeskStatus, ServiceClientError> {
+    let response = call_service("get_rustdesk_status", serde_json::json!({}))?;
+    serde_json::from_value(response).map_err(|e| e.into())
+}
+
+// =============================================================================
+// Comunicacao IPC
+// =============================================================================
+
+fn call_service(
+    method: &str,
+    params: serde_json::Value,
+) -> Result<serde_json::Value, ServiceClientError> {
+    // Gera ID unico para a requisicao
+    let id = uuid::Uuid::new_v4().to_string();
+
+    let request = Request {
+        id: id.clone(),
+        method: method.to_string(),
+        params,
+    };
+
+    // Serializa requisicao
+    let request_json = serde_json::to_string(&request)?;
+
+    // Conecta ao pipe
+    let mut pipe = connect_to_pipe()?;
+
+    // Envia requisicao
+    writeln!(pipe, "{}", request_json).map_err(|e| {
+        ServiceClientError::CommunicationError(format!("Erro ao enviar requisicao: {}", e))
+    })?;
+    pipe.flush().map_err(|e| {
+        ServiceClientError::CommunicationError(format!("Erro ao flush: {}", e))
+    })?;
+
+    // Le resposta
+    let mut reader = BufReader::new(pipe);
+    let mut response_line = String::new();
+
+    reader.read_line(&mut response_line).map_err(|e| {
+        ServiceClientError::CommunicationError(format!("Erro ao ler resposta: {}", e))
+    })?;
+
+    // Parse da resposta
+    let response: Response = serde_json::from_str(&response_line)?;
+
+    // Verifica se o ID bate
+    if response.id != id {
+        return Err(ServiceClientError::CommunicationError(
+            "ID de resposta nao corresponde".into(),
+        ));
+    }
+
+    // Verifica erro
+    if let Some(error) = response.error {
+        return Err(ServiceClientError::ServiceError {
+            code: error.code,
+            message: error.message,
+        });
+    }
+
+    // Retorna resultado
+    response
+        .result
+        .ok_or_else(|| ServiceClientError::CommunicationError("Resposta sem resultado".into()))
+}
+
+#[cfg(target_os = "windows")]
+fn connect_to_pipe() -> Result<std::fs::File, ServiceClientError> {
+    // Tenta conectar ao pipe com retry
+    let mut attempts = 0;
+    let max_attempts = 3;
+
+    loop {
+        match std::fs::OpenOptions::new()
+            .read(true)
+            .write(true)
+            .open(PIPE_NAME)
+        {
+            Ok(file) => return Ok(file),
+            Err(e) => {
+                attempts += 1;
+                if attempts >= max_attempts {
+                    return Err(ServiceClientError::ServiceUnavailable(format!(
+                        "Nao foi possivel conectar ao servico apos {} tentativas: {}",
+                        max_attempts, e
+                    )));
+                }
+                std::thread::sleep(Duration::from_millis(500));
+            }
+        }
+    }
+}
+
+#[cfg(not(target_os = "windows"))]
+fn connect_to_pipe() -> Result<std::fs::File, ServiceClientError> {
+    Err(ServiceClientError::ServiceUnavailable(
+        "Named Pipes so estao disponiveis no Windows".into(),
+    ))
+}

apps/desktop/src-tauri/src/usb_control.rs

@@ -0,0 +1,408 @@
+//! USB Storage Control Module
+//!
+//! Este modulo implementa o controle de dispositivos de armazenamento USB no Windows.
+//! Utiliza duas abordagens complementares:
+//! 1. Removable Storage Access Policy (via registro do Windows)
+//! 2. USBSTOR driver control (como fallback/reforco)
+//!
+//! IMPORTANTE: Requer privilegios de administrador para funcionar.
+
+use serde::{Deserialize, Serialize};
+use std::io;
+use thiserror::Error;
+
+#[derive(Debug, Clone, Copy, PartialEq, Eq, Serialize, Deserialize)]
+#[serde(rename_all = "SCREAMING_SNAKE_CASE")]
+pub enum UsbPolicy {
+    Allow,
+    BlockAll,
+    Readonly,
+}
+
+impl UsbPolicy {
+    pub fn from_str(s: &str) -> Option<Self> {
+        match s.to_uppercase().as_str() {
+            "ALLOW" => Some(Self::Allow),
+            "BLOCK_ALL" => Some(Self::BlockAll),
+            "READONLY" => Some(Self::Readonly),
+            _ => None,
+        }
+    }
+
+    pub fn as_str(&self) -> &'static str {
+        match self {
+            Self::Allow => "ALLOW",
+            Self::BlockAll => "BLOCK_ALL",
+            Self::Readonly => "READONLY",
+        }
+    }
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[serde(rename_all = "camelCase")]
+pub struct UsbPolicyResult {
+    pub success: bool,
+    pub policy: String,
+    pub error: Option<String>,
+    pub applied_at: Option<i64>,
+}
+
+#[derive(Error, Debug)]
+#[allow(dead_code)]
+pub enum UsbControlError {
+    #[error("Politica USB invalida: {0}")]
+    InvalidPolicy(String),
+    #[error("Erro de registro do Windows: {0}")]
+    RegistryError(String),
+    #[error("Permissao negada - requer privilegios de administrador")]
+    PermissionDenied,
+    #[error("Sistema operacional nao suportado")]
+    UnsupportedOs,
+    #[error("Erro de I/O: {0}")]
+    Io(#[from] io::Error),
+}
+
+#[cfg(target_os = "windows")]
+mod windows_impl {
+    use super::*;
+    use std::fs;
+    use std::path::PathBuf;
+    use std::process::Command;
+    use winreg::enums::*;
+    use winreg::RegKey;
+
+    // GUID para Removable Storage Devices (Disk)
+    const REMOVABLE_STORAGE_GUID: &str = "{53f56307-b6bf-11d0-94f2-00a0c91efb8b}";
+
+    // Chaves de registro
+    const REMOVABLE_STORAGE_PATH: &str =
+        r"Software\Policies\Microsoft\Windows\RemovableStorageDevices";
+    const USBSTOR_PATH: &str = r"SYSTEM\CurrentControlSet\Services\USBSTOR";
+    const STORAGE_POLICY_PATH: &str = r"SYSTEM\CurrentControlSet\Control\StorageDevicePolicies";
+
+    pub fn apply_usb_policy(policy: UsbPolicy) -> Result<UsbPolicyResult, UsbControlError> {
+        let now = chrono::Utc::now().timestamp_millis();
+
+        let direct_result = try_apply_policy_direct(policy);
+
+        match direct_result {
+            Ok(()) => Ok(UsbPolicyResult {
+                success: true,
+                policy: policy.as_str().to_string(),
+                error: None,
+                applied_at: Some(now),
+            }),
+            Err(err) => {
+                // Se faltou permissão, retorna erro - o serviço deve ser usado
+                // Não fazemos elevação aqui para evitar UAC adicional
+                if is_permission_error(&err) {
+                    return Err(UsbControlError::PermissionDenied);
+                }
+                Err(err)
+            }
+        }
+    }
+
+    fn try_apply_policy_direct(policy: UsbPolicy) -> Result<(), UsbControlError> {
+        // 1. Aplicar Removable Storage Access Policy
+        apply_removable_storage_policy(policy)?;
+
+        // 2. Aplicar USBSTOR como reforco
+        apply_usbstor_policy(policy)?;
+
+        // 3. Aplicar WriteProtect se necessario
+        if policy == UsbPolicy::Readonly {
+            apply_write_protect(true)?;
+        } else {
+            apply_write_protect(false)?;
+        }
+
+        Ok(())
+    }
+
+    fn apply_removable_storage_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
+        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+
+        let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
+
+        match policy {
+            UsbPolicy::Allow => {
+                // Tenta remover as restricoes, se existirem
+                if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_ALL_ACCESS) {
+                    let _ = key.delete_value("Deny_Read");
+                    let _ = key.delete_value("Deny_Write");
+                    let _ = key.delete_value("Deny_Execute");
+                }
+                // Tenta remover a chave inteira se estiver vazia
+                let _ = hklm.delete_subkey(&full_path);
+            }
+            UsbPolicy::BlockAll => {
+                let (key, _) = hklm
+                    .create_subkey(&full_path)
+                    .map_err(map_winreg_error)?;
+
+                key.set_value("Deny_Read", &1u32)
+                    .map_err(map_winreg_error)?;
+                key.set_value("Deny_Write", &1u32)
+                    .map_err(map_winreg_error)?;
+                key.set_value("Deny_Execute", &1u32)
+                    .map_err(map_winreg_error)?;
+            }
+            UsbPolicy::Readonly => {
+                let (key, _) = hklm
+                    .create_subkey(&full_path)
+                    .map_err(map_winreg_error)?;
+
+                // Permite leitura, bloqueia escrita
+                key.set_value("Deny_Read", &0u32)
+                    .map_err(map_winreg_error)?;
+                key.set_value("Deny_Write", &1u32)
+                    .map_err(map_winreg_error)?;
+                key.set_value("Deny_Execute", &0u32)
+                    .map_err(map_winreg_error)?;
+            }
+        }
+
+        Ok(())
+    }
+
+    fn apply_usbstor_policy(policy: UsbPolicy) -> Result<(), UsbControlError> {
+        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+
+        let key = hklm
+            .open_subkey_with_flags(USBSTOR_PATH, KEY_ALL_ACCESS)
+            .map_err(map_winreg_error)?;
+
+        match policy {
+            UsbPolicy::Allow => {
+                // Start = 3 habilita o driver
+                key.set_value("Start", &3u32)
+                    .map_err(map_winreg_error)?;
+            }
+            UsbPolicy::BlockAll | UsbPolicy::Readonly => {
+                // Start = 4 desabilita o driver
+                // Nota: Para Readonly, mantemos o driver ativo mas com WriteProtect
+                // Porem, como fallback de seguranca, desabilitamos para BlockAll
+                if policy == UsbPolicy::BlockAll {
+                    key.set_value("Start", &4u32)
+                        .map_err(map_winreg_error)?;
+                } else {
+                    // Readonly mantem driver ativo
+                    key.set_value("Start", &3u32)
+                        .map_err(map_winreg_error)?;
+                }
+            }
+        }
+
+        Ok(())
+    }
+
+    fn apply_write_protect(enable: bool) -> Result<(), UsbControlError> {
+        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+
+        if enable {
+            let (key, _) = hklm
+                .create_subkey(STORAGE_POLICY_PATH)
+                .map_err(map_winreg_error)?;
+
+            key.set_value("WriteProtect", &1u32)
+                .map_err(map_winreg_error)?;
+        } else if let Ok(key) = hklm.open_subkey_with_flags(STORAGE_POLICY_PATH, KEY_ALL_ACCESS) {
+            let _ = key.set_value("WriteProtect", &0u32);
+        }
+
+        Ok(())
+    }
+
+    pub fn get_current_policy() -> Result<UsbPolicy, UsbControlError> {
+        let hklm = RegKey::predef(HKEY_LOCAL_MACHINE);
+
+        // Verifica Removable Storage Policy primeiro
+        let full_path = format!(r"{}\{}", REMOVABLE_STORAGE_PATH, REMOVABLE_STORAGE_GUID);
+
+        if let Ok(key) = hklm.open_subkey_with_flags(&full_path, KEY_READ) {
+            let deny_read: u32 = key.get_value("Deny_Read").unwrap_or(0);
+            let deny_write: u32 = key.get_value("Deny_Write").unwrap_or(0);
+
+            if deny_read == 1 && deny_write == 1 {
+                return Ok(UsbPolicy::BlockAll);
+            }
+
+            if deny_read == 0 && deny_write == 1 {
+                return Ok(UsbPolicy::Readonly);
+            }
+        }
+
+        // Verifica USBSTOR como fallback
+        if let Ok(key) = hklm.open_subkey_with_flags(USBSTOR_PATH, KEY_READ) {
+            let start: u32 = key.get_value("Start").unwrap_or(3);
+            if start == 4 {
+                return Ok(UsbPolicy::BlockAll);
+            }
+        }
+
+        Ok(UsbPolicy::Allow)
+    }
+
+    fn is_permission_error(error: &UsbControlError) -> bool {
+        match error {
+            UsbControlError::PermissionDenied => true,
+            UsbControlError::RegistryError(msg) => {
+                let lower = msg.to_lowercase();
+                lower.contains("access is denied") || lower.contains("acesso negado") || lower.contains("5")
+            }
+            _ => false,
+        }
+    }
+
+    #[allow(dead_code)]
+    fn apply_policy_with_elevation(policy: UsbPolicy) -> Result<(), UsbControlError> {
+        // Cria script temporário para aplicar as chaves via PowerShell elevado
+        let temp_dir = std::env::temp_dir();
+        let script_path: PathBuf = temp_dir.join("raven_usb_policy.ps1");
+
+        let policy_str = policy.as_str();
+        let script = format!(
+            r#"$ErrorActionPreference = 'Stop'
+$guid = '{guid}'
+$policy = '{policy}'
+
+function Set-Allow {{
+  reg delete 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /f 2>$null
+  reg delete 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /f 2>$null
+  reg add 'HKLM\SYSTEM\CurrentControlSet\Services\USBSTOR' /v Start /t REG_DWORD /d 3 /f | Out-Null
+}}
+
+function Set-BlockAll {{
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /f | Out-Null
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Read /t REG_DWORD /d 1 /f | Out-Null
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Write /t REG_DWORD /d 1 /f | Out-Null
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Execute /t REG_DWORD /d 1 /f | Out-Null
+  reg add 'HKLM\SYSTEM\CurrentControlSet\Services\USBSTOR' /v Start /t REG_DWORD /d 4 /f | Out-Null
+  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /f | Out-Null
+  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /v WriteProtect /t REG_DWORD /d 0 /f | Out-Null
+}}
+
+function Set-Readonly {{
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /f | Out-Null
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Read /t REG_DWORD /d 0 /f | Out-Null
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Write /t REG_DWORD /d 1 /f | Out-Null
+  reg add 'HKLM\Software\Policies\Microsoft\Windows\RemovableStorageDevices\{guid}' /v Deny_Execute /t REG_DWORD /d 0 /f | Out-Null
+  reg add 'HKLM\SYSTEM\CurrentControlSet\Services\USBSTOR' /v Start /t REG_DWORD /d 3 /f | Out-Null
+  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /f | Out-Null
+  reg add 'HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies' /v WriteProtect /t REG_DWORD /d 1 /f | Out-Null
+}}
+
+switch ($policy) {{
+  'ALLOW' {{ Set-Allow }}
+  'BLOCK_ALL' {{ Set-BlockAll }}
+  'READONLY' {{ Set-Readonly }}
+  default {{ throw 'Politica invalida' }}
+}}
+
+try {{
+  gpupdate /target:computer /force | Out-Null
+}} catch {{}}
+"#,
+            guid = REMOVABLE_STORAGE_GUID,
+            policy = policy_str
+        );
+
+        fs::write(&script_path, script).map_err(UsbControlError::Io)?;
+
+        // Start-Process com RunAs para acionar UAC
+        let arg = format!(
+            "Start-Process -WindowStyle Hidden -FilePath powershell -Verb RunAs -Wait -ArgumentList '-ExecutionPolicy Bypass -File \"{}\"'",
+            script_path.display()
+        );
+
+        let status = Command::new("powershell")
+            .arg("-Command")
+            .arg(arg)
+            .status()
+            .map_err(UsbControlError::Io)?;
+
+        if !status.success() {
+            return Err(UsbControlError::PermissionDenied);
+        }
+
+        Ok(())
+    }
+
+    fn map_winreg_error(error: io::Error) -> UsbControlError {
+        if let Some(code) = error.raw_os_error() {
+            if code == 5 {
+                return UsbControlError::PermissionDenied;
+            }
+        }
+        UsbControlError::RegistryError(error.to_string())
+    }
+
+    pub fn refresh_group_policy() -> Result<(), UsbControlError> {
+        use std::os::windows::process::CommandExt;
+        use std::process::Command;
+
+        const CREATE_NO_WINDOW: u32 = 0x08000000;
+
+        // Executa gpupdate para forcar atualizacao das politicas
+        let output = Command::new("gpupdate")
+            .args(["/target:computer", "/force"])
+            .creation_flags(CREATE_NO_WINDOW)
+            .output()
+            .map_err(UsbControlError::Io)?;
+
+        if !output.status.success() {
+            // Nao e critico se falhar, apenas log
+            eprintln!(
+                "[usb_control] gpupdate retornou erro: {}",
+                String::from_utf8_lossy(&output.stderr)
+            );
+        }
+
+        Ok(())
+    }
+}
+
+#[cfg(not(target_os = "windows"))]
+mod fallback_impl {
+    use super::*;
+
+    pub fn apply_usb_policy(_policy: UsbPolicy) -> Result<UsbPolicyResult, UsbControlError> {
+        Err(UsbControlError::UnsupportedOs)
+    }
+
+    pub fn get_current_policy() -> Result<UsbPolicy, UsbControlError> {
+        Err(UsbControlError::UnsupportedOs)
+    }
+
+    pub fn refresh_group_policy() -> Result<(), UsbControlError> {
+        Err(UsbControlError::UnsupportedOs)
+    }
+}
+
+#[cfg(target_os = "windows")]
+pub use windows_impl::*;
+
+#[cfg(not(target_os = "windows"))]
+pub use fallback_impl::*;
+
+#[cfg(test)]
+mod tests {
+    use super::*;
+
+    #[test]
+    fn test_policy_from_str() {
+        assert_eq!(UsbPolicy::from_str("ALLOW"), Some(UsbPolicy::Allow));
+        assert_eq!(UsbPolicy::from_str("BLOCK_ALL"), Some(UsbPolicy::BlockAll));
+        assert_eq!(UsbPolicy::from_str("READONLY"), Some(UsbPolicy::Readonly));
+        assert_eq!(UsbPolicy::from_str("allow"), Some(UsbPolicy::Allow));
+        assert_eq!(UsbPolicy::from_str("invalid"), None);
+    }
+
+    #[test]
+    fn test_policy_as_str() {
+        assert_eq!(UsbPolicy::Allow.as_str(), "ALLOW");
+        assert_eq!(UsbPolicy::BlockAll.as_str(), "BLOCK_ALL");
+        assert_eq!(UsbPolicy::Readonly.as_str(), "READONLY");
+    }
+}

apps/desktop/src-tauri/tauri.conf.json

@@ -1,7 +1,7 @@
 {
   "$schema": "https://schema.tauri.app/config/2",
   "productName": "Raven",
-  "version": "0.1.6",
+  "version": "0.2.0",
   "identifier": "br.com.esdrasrenan.sistemadechamados",
   "build": {
     "beforeDevCommand": "bun run dev",
@@ -28,11 +28,16 @@
   "plugins": {
     "updater": {
       "endpoints": [
-        "https://raw.githubusercontent.com/esdrasrenan/sistema-de-chamados/refs/heads/main/apps/desktop/public/latest.json"
+        "https://raw.githubusercontent.com/esdrasrenan/sistema-de-chamados/main/apps/desktop/public/latest.json"
       ],
       "dialog": true,
       "active": true,
-      "pubkey": "dW50cnVzdGVkIGNvbW1lbnQ6IG1pbmlzaWduIHB1YmxpYyBrZXk6IDE5MTMxRTQwODA1NEFCRjAKUldUd3ExU0FRQjRUR2VqcHBNdXhBMUV3WlM2cFA4dmNnNEhtMUJ2a3VVWVlTQnoxbEo5YUtlUTMK"
+      "pubkey": "dW50cnVzdGVkIGNvbW1lbnQ6IG1pbmlzaWduIHB1YmxpYyBrZXk6IDZDRTBFNkY1NUQ3QzU0QkEKUldTNlZIeGQ5ZWJnYk5mY0J4aWRlb0dRdVZ4TGpBSUZXMnRVUFhmdmlLT0tlY084UjJQUHFWWUkK"
+    },
+    "deep-link": {
+      "desktop": {
+        "schemes": ["raven"]
+      }
     }
   },
   "bundle": {
@@ -45,10 +50,12 @@
       "icons/icon.png",
       "icons/Raven.png"
     ],
+    "resources": {
+      "../service/target/release/raven-service.exe": "raven-service.exe"
+    },
     "windows": {
       "webviewInstallMode": {
-        "type": "downloadBootstrapper",
-        "silent": true
+        "type": "skip"
       },
       "nsis": {
         "displayLanguageSelector": true,
@@ -56,6 +63,7 @@
         "headerImage": "icons/nsis-header.bmp",
         "sidebarImage": "icons/nsis-sidebar.bmp",
         "installMode": "perMachine",
+        "installerHooks": "installer-hooks.nsh",
         "languages": ["PortugueseBR"]
       }
     }

apps/desktop/src/chat/ChatHubWidget.tsx

@@ -0,0 +1,256 @@
+/**
+ * ChatHubWidget - Lista de sessoes de chat ativas usando Convex subscriptions
+ *
+ * Arquitetura:
+ * - Usa useQuery do Convex React para subscription reativa (tempo real verdadeiro)
+ * - Sem polling - todas as atualizacoes sao push-based via WebSocket
+ * - Tauri usado apenas para gerenciamento de janelas
+ */
+
+import { useEffect, useState } from "react"
+import { invoke } from "@tauri-apps/api/core"
+import { Loader2, MessageCircle, ChevronUp, X, Minimize2 } from "lucide-react"
+import { useMachineSessions, type MachineSession } from "./useConvexMachineQueries"
+
+/**
+ * Hub Widget - Lista todas as sessoes de chat ativas
+ * Ao clicar em uma sessao, abre/foca a janela de chat daquele ticket
+ */
+export function ChatHubWidget() {
+  // Inicializa baseado na altura real da janela (< 100px = minimizado)
+  const [isMinimized, setIsMinimized] = useState(() => window.innerHeight < 100)
+
+  // Convex subscription reativa
+  const { sessions = [], isLoading, hasToken } = useMachineSessions()
+
+  // Sincronizar estado minimizado com tamanho da janela
+  useEffect(() => {
+    const mountTime = Date.now()
+    const STABILIZATION_DELAY = 500
+
+    const handler = () => {
+      if (Date.now() - mountTime < STABILIZATION_DELAY) {
+        return
+      }
+      const h = window.innerHeight
+      setIsMinimized(h < 100)
+    }
+    window.addEventListener("resize", handler)
+    return () => window.removeEventListener("resize", handler)
+  }, [])
+
+  const handleSelectSession = async (ticketId: string, ticketRef: number) => {
+    try {
+      // Tauri 2.x auto-converts snake_case (Rust) to camelCase (JS)
+      await invoke("open_chat_window", { ticketId, ticketRef })
+      await invoke("close_hub_window")
+    } catch (err) {
+      console.error("open_chat_window FAILED:", err)
+    }
+  }
+
+  const handleMinimize = async () => {
+    setIsMinimized(true)
+    try {
+      await invoke("set_hub_minimized", { minimized: true })
+    } catch (err) {
+      console.error("Erro ao minimizar hub:", err)
+    }
+  }
+
+  const handleExpand = async () => {
+    try {
+      await invoke("set_hub_minimized", { minimized: false })
+      setTimeout(() => setIsMinimized(false), 100)
+    } catch (err) {
+      console.error("set_hub_minimized FAILED:", err)
+      setIsMinimized(false)
+    }
+  }
+
+  const handleClose = () => {
+    invoke("close_hub_window").catch((err) => {
+      console.error("Erro ao fechar janela do hub:", err)
+    })
+  }
+
+  const totalUnread = sessions.reduce((sum, s) => sum + s.unreadCount, 0)
+
+  // Sem token
+  if (!hasToken) {
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
+        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-red-100 px-4 py-2 text-red-600 shadow-lg">
+          <span className="text-sm font-medium">Token nao configurado</span>
+        </div>
+      </div>
+    )
+  }
+
+  // Loading
+  if (isLoading) {
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
+        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
+          <Loader2 className="size-4 animate-spin" />
+          <span className="text-sm font-medium">Carregando...</span>
+        </div>
+      </div>
+    )
+  }
+
+  // Sem sessoes ativas
+  if (sessions.length === 0) {
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
+        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
+          <MessageCircle className="size-4" />
+          <span className="text-sm font-medium">Sem chats</span>
+        </div>
+      </div>
+    )
+  }
+
+  // Minimizado
+  if (isMinimized) {
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent pr-3">
+        <button
+          onClick={(e) => {
+            e.stopPropagation()
+            handleExpand()
+          }}
+          className="pointer-events-auto relative flex items-center gap-2 rounded-full bg-black px-4 py-2 text-white shadow-lg hover:bg-black/90"
+        >
+          <MessageCircle className="size-4" />
+          <span className="text-sm font-medium">
+            {sessions.length} chat{sessions.length !== 1 ? "s" : ""}
+          </span>
+          <span className="size-2 rounded-full bg-emerald-400" />
+          <ChevronUp className="size-4" />
+          {totalUnread > 0 && (
+            <span className="absolute -right-1 -top-1 flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold">
+              {totalUnread > 9 ? "9+" : totalUnread}
+            </span>
+          )}
+        </button>
+      </div>
+    )
+  }
+
+  // Expandido
+  return (
+    <div className="flex h-full flex-col overflow-hidden rounded-2xl bg-white shadow-xl">
+      {/* Header */}
+      <div
+        data-tauri-drag-region
+        className="flex items-center justify-between border-b border-slate-200 bg-slate-50 px-4 py-3 rounded-t-2xl"
+      >
+        <div className="flex items-center gap-3">
+          <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
+            <MessageCircle className="size-5" />
+          </div>
+          <div>
+            <p className="text-sm font-semibold text-slate-900">Chats Ativos</p>
+            <p className="text-xs text-slate-500">
+              {sessions.length} conversa{sessions.length !== 1 ? "s" : ""}
+            </p>
+          </div>
+        </div>
+        <div className="flex items-center gap-1">
+          <button
+            onClick={handleMinimize}
+            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+            aria-label="Minimizar lista de chats"
+          >
+            <Minimize2 className="size-4" />
+          </button>
+          <button
+            onClick={handleClose}
+            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+            aria-label="Fechar lista de chats"
+          >
+            <X className="size-4" />
+          </button>
+        </div>
+      </div>
+
+      {/* Lista de sessoes */}
+      <div className="flex-1 overflow-y-auto p-2">
+        <div className="space-y-2">
+          {sessions.map((session) => (
+            <SessionItem
+              key={session.sessionId}
+              session={session}
+              onClick={() => handleSelectSession(session.ticketId, session.ticketRef)}
+            />
+          ))}
+        </div>
+      </div>
+    </div>
+  )
+}
+
+function SessionItem({
+  session,
+  onClick,
+}: {
+  session: MachineSession
+  onClick: () => void
+}) {
+  const handleClick = (e: React.MouseEvent) => {
+    e.stopPropagation()
+    onClick()
+  }
+
+  return (
+    <button
+      onClick={handleClick}
+      className="flex w-full items-center gap-3 rounded-xl p-3 text-left transition hover:bg-slate-50"
+    >
+      {/* Avatar */}
+      <div className="relative flex size-10 shrink-0 items-center justify-center rounded-full bg-black text-white">
+        <MessageCircle className="size-5" />
+        {/* Indicador online */}
+        <span className="absolute -bottom-0.5 -right-0.5 size-3 rounded-full border-2 border-white bg-emerald-500" />
+      </div>
+
+      {/* Info */}
+      <div className="min-w-0 flex-1">
+        <div className="flex items-center justify-between gap-2">
+          <p className="truncate text-sm font-medium text-slate-900">
+            Ticket #{session.ticketRef}
+          </p>
+          <span className="shrink-0 text-xs text-slate-400">
+            {formatRelativeTime(session.lastActivityAt)}
+          </span>
+        </div>
+        <p className="truncate text-xs text-slate-500">
+          {session.agentName}
+        </p>
+      </div>
+
+      {/* Badge nao lidas */}
+      {session.unreadCount > 0 && (
+        <span className="flex size-5 shrink-0 items-center justify-center rounded-full bg-red-500 text-xs font-bold text-white">
+          {session.unreadCount > 9 ? "9+" : session.unreadCount}
+        </span>
+      )}
+    </button>
+  )
+}
+
+function formatRelativeTime(timestamp: number): string {
+  const now = Date.now()
+  const diff = now - timestamp
+
+  const minutes = Math.floor(diff / 60000)
+  if (minutes < 1) return "agora"
+  if (minutes < 60) return `${minutes}m`
+
+  const hours = Math.floor(minutes / 60)
+  if (hours < 24) return `${hours}h`
+
+  const days = Math.floor(hours / 24)
+  return `${days}d`
+}

apps/desktop/src/chat/ChatWidget.tsx

@@ -0,0 +1,891 @@
+/**
+ * ChatWidget - Componente de chat em tempo real usando Convex subscriptions
+ *
+ * Arquitetura:
+ * - Usa useQuery do Convex React para subscriptions reativas (tempo real verdadeiro)
+ * - Usa useMutation do Convex React para enviar mensagens
+ * - Mantém Tauri apenas para: upload de arquivos, gerenciamento de janela
+ * - Sem polling - todas as atualizacoes sao push-based via WebSocket
+ */
+
+import { useCallback, useEffect, useMemo, useRef, useState } from "react"
+import { open as openDialog } from "@tauri-apps/plugin-dialog"
+import { openUrl as openExternal } from "@tauri-apps/plugin-opener"
+import { invoke } from "@tauri-apps/api/core"
+import { Send, X, Loader2, MessageCircle, Paperclip, FileText, Image as ImageIcon, File, User, ChevronUp, Minimize2, Eye, Download, Check, MessagesSquare } from "lucide-react"
+import type { Id } from "@convex/_generated/dataModel"
+import { useMachineMessages, useMachineSessions, usePostMachineMessage, useMarkMachineMessagesRead, type MachineMessage } from "./useConvexMachineQueries"
+import { useConvexMachine } from "./ConvexMachineProvider"
+
+const MAX_MESSAGES_IN_MEMORY = 200
+const MARK_READ_BATCH_SIZE = 50
+const SCROLL_BOTTOM_THRESHOLD_PX = 120
+
+const ALLOWED_EXTENSIONS = [
+  "jpg", "jpeg", "png", "gif", "webp",
+  "pdf", "txt", "doc", "docx", "xls", "xlsx",
+]
+
+interface UploadedAttachment {
+  storageId: string
+  name: string
+  size?: number
+  type?: string
+}
+
+interface ChatAttachment {
+  storageId: string
+  name: string
+  size?: number
+  type?: string
+}
+
+function getFileIcon(fileName: string) {
+  const ext = fileName.toLowerCase().split(".").pop() ?? ""
+  if (["jpg", "jpeg", "png", "gif", "webp"].includes(ext)) {
+    return <ImageIcon className="size-4" />
+  }
+  if (["pdf", "doc", "docx", "txt"].includes(ext)) {
+    return <FileText className="size-4" />
+  }
+  return <File className="size-4" />
+}
+
+function isImageAttachment(attachment: ChatAttachment) {
+  if (attachment.type?.startsWith("image/")) return true
+  const ext = attachment.name.toLowerCase().split(".").pop() ?? ""
+  return ["jpg", "jpeg", "png", "gif", "webp"].includes(ext)
+}
+
+function formatAttachmentSize(size?: number) {
+  if (!size) return null
+  if (size < 1024) return `${size}B`
+  const kb = size / 1024
+  if (kb < 1024) return `${Math.round(kb)}KB`
+  return `${(kb / 1024).toFixed(1)}MB`
+}
+
+function getUnreadAgentMessageIds(messages: MachineMessage[], unreadCount: number): string[] {
+  if (unreadCount <= 0 || messages.length === 0) return []
+  const ids: string[] = []
+  for (let i = messages.length - 1; i >= 0 && ids.length < unreadCount; i--) {
+    const msg = messages[i]
+    if (!msg.isFromMachine) {
+      ids.push(msg.id)
+    }
+  }
+  return ids.reverse()
+}
+
+function chunkArray<T>(items: T[], size: number): T[][] {
+  if (size <= 0) return [items]
+  const result: T[][] = []
+  for (let i = 0; i < items.length; i += size) {
+    result.push(items.slice(i, i + size))
+  }
+  return result
+}
+
+function MessageAttachment({
+  attachment,
+  isAgent,
+  loadUrl,
+}: {
+  attachment: ChatAttachment
+  isAgent: boolean
+  loadUrl: (storageId: string) => Promise<string>
+}) {
+  const [url, setUrl] = useState<string | null>(null)
+  const [loading, setLoading] = useState(true)
+  const [downloading, setDownloading] = useState(false)
+  const [downloaded, setDownloaded] = useState(false)
+
+  useEffect(() => {
+    let cancelled = false
+    setLoading(true)
+    loadUrl(attachment.storageId)
+      .then((resolved) => {
+        if (!cancelled) setUrl(resolved)
+      })
+      .catch((err) => {
+        console.error("Falha ao carregar URL do anexo:", err)
+      })
+      .finally(() => {
+        if (!cancelled) setLoading(false)
+      })
+
+    return () => {
+      cancelled = true
+    }
+  }, [attachment.storageId, loadUrl])
+
+  const handleView = async () => {
+    if (!url) return
+    try {
+      await openExternal(url)
+    } catch (err) {
+      console.error("Falha ao abrir anexo:", err)
+    }
+  }
+
+  const handleDownload = async () => {
+    if (!url || downloading) return
+    setDownloading(true)
+    try {
+      const response = await fetch(url)
+      const blob = await response.blob()
+      const downloadUrl = URL.createObjectURL(blob)
+      const a = document.createElement("a")
+      a.href = downloadUrl
+      a.download = attachment.name
+      document.body.appendChild(a)
+      a.click()
+      document.body.removeChild(a)
+      URL.revokeObjectURL(downloadUrl)
+      setDownloaded(true)
+      setTimeout(() => setDownloaded(false), 2000)
+    } catch (err) {
+      console.error("Falha ao baixar anexo:", err)
+      await handleView()
+    } finally {
+      setDownloading(false)
+    }
+  }
+
+  const sizeLabel = formatAttachmentSize(attachment.size)
+  const isImage = isImageAttachment(attachment)
+
+  if (loading) {
+    return (
+      <div className={`flex items-center gap-2 rounded-lg p-2 text-xs ${isAgent ? "bg-white/10" : "bg-slate-100"}`}>
+        <Loader2 className="size-4 animate-spin" />
+        <span className="truncate">Carregando anexo...</span>
+      </div>
+    )
+  }
+
+  if (isImage && url) {
+    return (
+      <div className={`group relative overflow-hidden rounded-lg border ${isAgent ? "border-white/10" : "border-slate-200"}`}>
+        {/* eslint-disable-next-line @next/next/no-img-element -- Tauri desktop app, not Next.js */}
+        <img
+          src={url}
+          alt={attachment.name}
+          className="size-24 cursor-pointer object-cover"
+          onClick={handleView}
+        />
+        <div className="absolute inset-0 flex items-center justify-center gap-1 bg-black/50 opacity-0 transition-opacity group-hover:opacity-100">
+          <button
+            onClick={handleView}
+            className="flex size-7 items-center justify-center rounded-full bg-white/20 hover:bg-white/30"
+            aria-label="Visualizar anexo"
+          >
+            <Eye className="size-4 text-white" />
+          </button>
+          <button
+            onClick={handleDownload}
+            disabled={downloading}
+            className="flex size-7 items-center justify-center rounded-full bg-white/20 hover:bg-white/30 disabled:opacity-60"
+            aria-label="Baixar anexo"
+          >
+            {downloading ? (
+              <Loader2 className="size-4 animate-spin text-white" />
+            ) : downloaded ? (
+              <Check className="size-4 text-emerald-300" />
+            ) : (
+              <Download className="size-4 text-white" />
+            )}
+          </button>
+        </div>
+      </div>
+    )
+  }
+
+  return (
+    <div className={`flex items-center gap-2 rounded-lg p-2 text-xs ${isAgent ? "bg-white/10" : "bg-slate-100"}`}>
+      {getFileIcon(attachment.name)}
+      <button
+        onClick={handleView}
+        className="flex-1 truncate text-left hover:underline"
+        aria-label={`Visualizar anexo ${attachment.name}`}
+      >
+        {attachment.name}
+      </button>
+      {sizeLabel && <span className="text-xs opacity-60">({sizeLabel})</span>}
+      <div className="ml-1 flex items-center gap-1">
+        <button
+          onClick={handleView}
+          className={`flex size-7 items-center justify-center rounded-md ${isAgent ? "hover:bg-white/10" : "hover:bg-slate-200"}`}
+          aria-label="Visualizar anexo"
+        >
+          <Eye className="size-4" />
+        </button>
+        <button
+          onClick={handleDownload}
+          disabled={downloading}
+          className={`flex size-7 items-center justify-center rounded-md disabled:opacity-60 ${isAgent ? "hover:bg-white/10" : "hover:bg-slate-200"}`}
+          aria-label="Baixar anexo"
+        >
+          {downloading ? (
+            <Loader2 className="size-4 animate-spin" />
+          ) : downloaded ? (
+            <Check className="size-4 text-emerald-500" />
+          ) : (
+            <Download className="size-4" />
+          )}
+        </button>
+      </div>
+    </div>
+  )
+}
+
+interface ChatWidgetProps {
+  ticketId: string
+  ticketRef?: number
+}
+
+export function ChatWidget({ ticketId, ticketRef }: ChatWidgetProps) {
+  const [inputValue, setInputValue] = useState("")
+  const [isSending, setIsSending] = useState(false)
+  const [isUploading, setIsUploading] = useState(false)
+  const [pendingAttachments, setPendingAttachments] = useState<UploadedAttachment[]>([])
+  // Inicializa baseado na altura real da janela (< 100px = minimizado)
+  const [isMinimized, setIsMinimized] = useState(() => window.innerHeight < 100)
+
+  // Convex hooks
+  const { apiBaseUrl, machineToken } = useConvexMachine()
+  const { sessions: machineSessions = [] } = useMachineSessions()
+  const { messages: convexMessages, hasSession, unreadCount, isLoading } = useMachineMessages(
+    ticketId as Id<"tickets">,
+    { limit: MAX_MESSAGES_IN_MEMORY }
+  )
+  const postMessage = usePostMachineMessage()
+  const markMessagesRead = useMarkMachineMessagesRead()
+
+  // Limitar mensagens em memoria
+  const messages = useMemo(() => convexMessages.slice(-MAX_MESSAGES_IN_MEMORY), [convexMessages])
+
+  const messagesEndRef = useRef<HTMLDivElement>(null)
+  const messagesContainerRef = useRef<HTMLDivElement>(null)
+  const messageElementsRef = useRef<Map<string, HTMLDivElement>>(new Map())
+  const prevHasSessionRef = useRef<boolean>(false)
+
+  const [isAtBottom, setIsAtBottom] = useState(true)
+  const isAtBottomRef = useRef(true)
+  const pendingScrollActionRef = useRef<
+    | { type: "bottom"; behavior: ScrollBehavior; markRead: boolean }
+    | { type: "message"; messageId: string; behavior: ScrollBehavior; markRead: boolean }
+    | null
+  >(null)
+  const autoReadInFlightRef = useRef(false)
+  const lastAutoReadCountRef = useRef<number | null>(null)
+
+  const unreadAgentMessageIds = useMemo(() => getUnreadAgentMessageIds(messages, unreadCount), [messages, unreadCount])
+  const firstUnreadAgentMessageId = unreadAgentMessageIds[0] ?? null
+
+  const otherUnreadCount = useMemo(() => {
+    if (machineSessions.length <= 1) return 0
+    return machineSessions.reduce((sum, session) => {
+      return sum + (session.ticketId === ticketId ? 0 : session.unreadCount)
+    }, 0)
+  }, [machineSessions, ticketId])
+
+  const handleOpenHub = useCallback(async () => {
+    try {
+      await invoke("open_hub_window")
+      await invoke("set_hub_minimized", { minimized: false })
+    } catch (err) {
+      console.error("Erro ao abrir hub:", err)
+    }
+  }, [])
+
+  const updateIsAtBottom = useCallback(() => {
+    const el = messagesContainerRef.current
+    if (!el) return
+    const distance = el.scrollHeight - el.scrollTop - el.clientHeight
+    const atBottom = distance <= SCROLL_BOTTOM_THRESHOLD_PX
+    if (isAtBottomRef.current !== atBottom) {
+      isAtBottomRef.current = atBottom
+      setIsAtBottom(atBottom)
+    }
+  }, [])
+
+  const scrollToBottom = useCallback((behavior: ScrollBehavior) => {
+    messagesEndRef.current?.scrollIntoView({ behavior })
+    requestAnimationFrame(() => updateIsAtBottom())
+  }, [updateIsAtBottom])
+
+  const scrollToMessage = useCallback((messageId: string, behavior: ScrollBehavior) => {
+    const el = messageElementsRef.current.get(messageId)
+    if (!el) return false
+    el.scrollIntoView({ behavior, block: "center" })
+    requestAnimationFrame(() => updateIsAtBottom())
+    return true
+  }, [updateIsAtBottom])
+
+  // Fechar janela quando sessao termina
+  useEffect(() => {
+    const prevHasSession = prevHasSessionRef.current
+    if (prevHasSession && !hasSession) {
+      invoke("close_chat_window", { ticketId }).catch((err) => {
+        console.error("Erro ao fechar janela ao encerrar sessao:", err)
+      })
+    }
+    prevHasSessionRef.current = hasSession
+  }, [hasSession, ticketId])
+
+  // Ref para acessar isMinimized dentro de callbacks
+  const isMinimizedRef = useRef(isMinimized)
+  useEffect(() => {
+    isMinimizedRef.current = isMinimized
+  }, [isMinimized])
+
+  // Cache de URLs de anexos
+  const attachmentUrlCacheRef = useRef<Map<string, string>>(new Map())
+
+  const loadAttachmentUrl = useCallback(async (storageId: string) => {
+    const cached = attachmentUrlCacheRef.current.get(storageId)
+    if (cached) return cached
+
+    if (!apiBaseUrl || !machineToken) {
+      throw new Error("Configuracao nao disponivel")
+    }
+
+    const response = await fetch(`${apiBaseUrl}/api/machines/chat/attachments/url`, {
+      method: "POST",
+      headers: { "Content-Type": "application/json" },
+      body: JSON.stringify({
+        machineToken,
+        ticketId,
+        storageId,
+      }),
+    })
+
+    if (!response.ok) {
+      const text = await response.text().catch(() => "")
+      throw new Error(text || `Falha ao obter URL do anexo (${response.status})`)
+    }
+
+    const data = (await response.json()) as { url?: string }
+    if (!data.url) {
+      throw new Error("Resposta invalida ao obter URL do anexo")
+    }
+
+    attachmentUrlCacheRef.current.set(storageId, data.url)
+    return data.url
+  }, [apiBaseUrl, machineToken, ticketId])
+
+  const markUnreadMessagesRead = useCallback(async () => {
+    if (unreadCount <= 0) return false
+    const ids = getUnreadAgentMessageIds(messages, unreadCount)
+    if (ids.length === 0) return false
+
+    const chunks = chunkArray(ids, MARK_READ_BATCH_SIZE)
+    for (const chunk of chunks) {
+      await markMessagesRead({
+        ticketId: ticketId as Id<"tickets">,
+        messageIds: chunk as Id<"ticketChatMessages">[],
+      })
+    }
+    return true
+  }, [messages, ticketId, unreadCount, markMessagesRead])
+
+  const maybeAutoMarkRead = useCallback(async () => {
+    if (autoReadInFlightRef.current) return
+    if (!hasSession || unreadCount <= 0) return
+    if (isMinimizedRef.current || !isAtBottomRef.current) return
+    if (lastAutoReadCountRef.current === unreadCount) return
+
+    autoReadInFlightRef.current = true
+    try {
+      const didMark = await markUnreadMessagesRead()
+      if (didMark) {
+        lastAutoReadCountRef.current = unreadCount
+      }
+    } finally {
+      autoReadInFlightRef.current = false
+    }
+  }, [hasSession, unreadCount, markUnreadMessagesRead])
+
+  // Auto-scroll quando novas mensagens chegam (se ja estava no bottom)
+  const prevMessagesLengthRef = useRef(messages.length)
+  useEffect(() => {
+    if (messages.length > prevMessagesLengthRef.current && isAtBottomRef.current && !isMinimizedRef.current) {
+      pendingScrollActionRef.current = { type: "bottom", behavior: "smooth", markRead: true }
+    }
+    prevMessagesLengthRef.current = messages.length
+  }, [messages.length])
+
+  // Executar scroll pendente
+  useEffect(() => {
+    if (isMinimized) return
+
+    const action = pendingScrollActionRef.current
+    if (!action) return
+
+    if (action.type === "bottom") {
+      if (!messagesEndRef.current) return
+      pendingScrollActionRef.current = null
+      scrollToBottom(action.behavior)
+      if (action.markRead) {
+        markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
+      }
+      return
+    }
+
+    const ok = scrollToMessage(action.messageId, action.behavior)
+    if (!ok) {
+      if (!messagesEndRef.current) return
+      pendingScrollActionRef.current = null
+      scrollToBottom(action.behavior)
+      if (action.markRead) {
+        markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
+      }
+      return
+    }
+
+    pendingScrollActionRef.current = null
+    if (action.markRead) {
+      markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
+    }
+  }, [isMinimized, messages, markUnreadMessagesRead, scrollToBottom, scrollToMessage])
+
+  useEffect(() => {
+    if (unreadCount === 0) {
+      lastAutoReadCountRef.current = null
+      return
+    }
+    maybeAutoMarkRead().catch((err) => console.error("Falha ao auto-marcar mensagens:", err))
+  }, [isMinimized, isAtBottom, unreadCount, maybeAutoMarkRead])
+
+  // Sincronizar estado minimizado com tamanho da janela
+  useEffect(() => {
+    const mountTime = Date.now()
+    const STABILIZATION_DELAY = 500
+
+    const handler = () => {
+      if (Date.now() - mountTime < STABILIZATION_DELAY) {
+        return
+      }
+      const h = window.innerHeight
+      setIsMinimized(h < 100)
+    }
+    window.addEventListener("resize", handler)
+    return () => window.removeEventListener("resize", handler)
+  }, [])
+
+  // Selecionar arquivo para anexar
+  const handleAttach = async () => {
+    if (isUploading || isSending) return
+
+    try {
+      const selected = await openDialog({
+        multiple: false,
+        filters: [{
+          name: "Arquivos permitidos",
+          extensions: ALLOWED_EXTENSIONS,
+        }],
+      })
+
+      if (!selected) return
+
+      const filePath = typeof selected === "string" ? selected : (selected as { path: string }).path
+
+      setIsUploading(true)
+
+      if (!apiBaseUrl || !machineToken) {
+        throw new Error("Configuracao nao disponivel")
+      }
+
+      const attachment = await invoke<UploadedAttachment>("upload_chat_file", {
+        baseUrl: apiBaseUrl,
+        token: machineToken,
+        filePath,
+      })
+
+      setPendingAttachments(prev => [...prev, attachment])
+    } catch (err) {
+      console.error("Erro ao anexar arquivo:", err)
+      alert(typeof err === "string" ? err : "Erro ao anexar arquivo")
+    } finally {
+      setIsUploading(false)
+    }
+  }
+
+  // Remover anexo pendente
+  const handleRemoveAttachment = (storageId: string) => {
+    setPendingAttachments(prev => prev.filter(a => a.storageId !== storageId))
+  }
+
+  // Enviar mensagem
+  const handleSend = async () => {
+    if ((!inputValue.trim() && pendingAttachments.length === 0) || isSending) return
+
+    const messageText = inputValue.trim()
+    const attachmentsToSend = [...pendingAttachments]
+    setInputValue("")
+    setPendingAttachments([])
+    setIsSending(true)
+
+    try {
+      await postMessage({
+        ticketId: ticketId as Id<"tickets">,
+        body: messageText,
+        attachments: attachmentsToSend.length > 0 ? attachmentsToSend.map(a => ({
+          storageId: a.storageId as Id<"_storage">,
+          name: a.name,
+          size: a.size,
+          type: a.type,
+        })) : undefined,
+      })
+      pendingScrollActionRef.current = { type: "bottom", behavior: "smooth", markRead: false }
+    } catch (err) {
+      console.error("Erro ao enviar mensagem:", err)
+      setInputValue(messageText)
+      setPendingAttachments(attachmentsToSend)
+    } finally {
+      setIsSending(false)
+    }
+  }
+
+  const handleMinimize = async () => {
+    setIsMinimized(true)
+    try {
+      await invoke("set_chat_minimized", { ticketId, minimized: true })
+    } catch (err) {
+      console.error("Erro ao minimizar janela:", err)
+    }
+  }
+
+  const handleExpand = async () => {
+    if (firstUnreadAgentMessageId) {
+      pendingScrollActionRef.current = { type: "message", messageId: firstUnreadAgentMessageId, behavior: "auto", markRead: unreadCount > 0 }
+    } else {
+      pendingScrollActionRef.current = { type: "bottom", behavior: "auto", markRead: false }
+    }
+
+    setIsMinimized(false)
+    try {
+      await invoke("open_chat_window", { ticketId, ticketRef: ticketRef ?? 0 })
+    } catch (err) {
+      console.error("Erro ao expandir janela:", err)
+    }
+  }
+
+  const handleClose = () => {
+    invoke("close_chat_window", { ticketId }).catch((err) => {
+      console.error("Erro ao fechar janela de chat:", err)
+    })
+  }
+
+  const handleKeyDown = (e: React.KeyboardEvent) => {
+    if (e.key === "Enter" && !e.shiftKey) {
+      e.preventDefault()
+      handleSend()
+    }
+  }
+
+  // Loading
+  if (isLoading) {
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
+        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
+          <Loader2 className="size-4 animate-spin" />
+          <span className="text-sm font-medium">Carregando...</span>
+        </div>
+      </div>
+    )
+  }
+
+  // Sem sessao ativa
+  if (!hasSession) {
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent">
+        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
+          <MessageCircle className="size-4" />
+          <span className="text-sm font-medium">
+            {ticketRef ? `Ticket #${ticketRef}` : "Chat"}
+          </span>
+          <span className="size-2 rounded-full bg-slate-400" />
+          <span className="text-xs text-slate-500">Offline</span>
+          <button
+            onClick={handleClose}
+            className="ml-1 rounded-full p-1 text-slate-600 hover:bg-slate-300/60"
+            aria-label="Fechar chat"
+          >
+            <X className="size-4" />
+          </button>
+        </div>
+      </div>
+    )
+  }
+
+  // Minimizado
+  if (isMinimized) {
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent pr-3">
+        <button
+          onClick={handleExpand}
+          className="pointer-events-auto relative flex items-center gap-2 rounded-full bg-black px-4 py-2 text-white shadow-lg hover:bg-black/90"
+        >
+          <MessageCircle className="size-4" />
+          <span className="text-sm font-medium">
+            Ticket #{ticketRef}
+          </span>
+          <span className="size-2 rounded-full bg-emerald-400" />
+          <ChevronUp className="size-4" />
+          {unreadCount > 0 && (
+            <span className="absolute -right-1 -top-1 flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold">
+              {unreadCount > 9 ? "9+" : unreadCount}
+            </span>
+          )}
+        </button>
+      </div>
+    )
+  }
+
+  // Expandido
+  return (
+    <div className="flex h-full flex-col overflow-hidden rounded-2xl bg-white shadow-xl">
+      {/* Header */}
+      <div
+        data-tauri-drag-region
+        className="flex items-center justify-between border-b border-slate-200 bg-slate-50 px-4 py-3 rounded-t-2xl"
+      >
+        <div className="flex items-center gap-3">
+          <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
+            <MessageCircle className="size-5" />
+          </div>
+          <div>
+            <div className="flex items-center gap-2">
+              <p className="text-sm font-semibold text-slate-900">Chat</p>
+              <span className="flex items-center gap-1.5 text-xs text-emerald-600">
+                <span className="size-2 rounded-full bg-emerald-500 animate-pulse" />
+                Online
+              </span>
+            </div>
+            <p className="text-xs text-slate-500">
+              Ticket #{ticketRef} - Suporte
+            </p>
+          </div>
+        </div>
+        <div className="flex items-center gap-1">
+          {machineSessions.length > 1 && (
+            <button
+              onClick={handleOpenHub}
+              className="relative rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+              aria-label="Abrir lista de chats"
+            >
+              <MessagesSquare className="size-4" />
+              {otherUnreadCount > 0 && (
+                <span className="absolute -right-1 -top-1 flex size-5 items-center justify-center rounded-full bg-red-500 text-[10px] font-bold text-white">
+                  {otherUnreadCount > 9 ? "9+" : otherUnreadCount}
+                </span>
+              )}
+            </button>
+          )}
+          <button
+            onClick={handleMinimize}
+            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+            aria-label="Minimizar chat"
+          >
+            <Minimize2 className="size-4" />
+          </button>
+          <button
+            onClick={handleClose}
+            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+            aria-label="Fechar chat"
+          >
+            <X className="size-4" />
+          </button>
+        </div>
+      </div>
+
+      {/* Mensagens */}
+      <div
+        ref={messagesContainerRef}
+        onScroll={updateIsAtBottom}
+        className="flex-1 overflow-y-auto p-4"
+      >
+        {messages.length === 0 ? (
+          <div className="flex h-full flex-col items-center justify-center text-center">
+            <p className="text-sm text-slate-400">
+              Nenhuma mensagem ainda
+            </p>
+            <p className="mt-1 text-xs text-slate-400">
+              O agente iniciara a conversa em breve
+            </p>
+          </div>
+        ) : (
+          <div className="space-y-4">
+            {messages.map((msg) => {
+              const isAgent = !msg.isFromMachine
+              const bodyText = msg.body.trim()
+              const shouldShowBody =
+                bodyText.length > 0 && !(bodyText === "[Anexo]" && (msg.attachments?.length ?? 0) > 0)
+              return (
+                <div key={msg.id} className="space-y-2">
+                  {firstUnreadAgentMessageId === msg.id && unreadCount > 0 && !isAtBottom && (
+                    <div className="flex items-center gap-2">
+                      <div className="h-px flex-1 bg-slate-200" />
+                      <span className="text-xs font-medium text-slate-500">Novas mensagens</span>
+                      <div className="h-px flex-1 bg-slate-200" />
+                    </div>
+                  )}
+
+                  <div
+                    ref={(el) => {
+                      if (el) {
+                        messageElementsRef.current.set(msg.id, el)
+                      } else {
+                        messageElementsRef.current.delete(msg.id)
+                      }
+                    }}
+                    className={`flex gap-2 ${isAgent ? "flex-row-reverse" : "flex-row"}`}
+                  >
+                    {/* Avatar */}
+                    <div
+                      className={`flex size-7 shrink-0 items-center justify-center rounded-full ${
+                        isAgent ? "bg-black text-white" : "bg-slate-200 text-slate-600"
+                      }`}
+                    >
+                      {isAgent ? <MessageCircle className="size-3.5" /> : <User className="size-3.5" />}
+                    </div>
+
+                    {/* Bubble */}
+                    <div
+                      className={`max-w-[75%] rounded-2xl px-4 py-2 ${
+                        isAgent
+                          ? "rounded-br-md bg-black text-white"
+                          : "rounded-bl-md border border-slate-100 bg-white text-slate-900 shadow-sm"
+                      }`}
+                    >
+                      {!isAgent && (
+                        <p className="mb-1 text-xs font-medium text-slate-500">
+                          {msg.authorName}
+                        </p>
+                      )}
+                      {shouldShowBody && <p className="whitespace-pre-wrap text-sm">{msg.body}</p>}
+                      {/* Anexos */}
+                      {msg.attachments && msg.attachments.length > 0 && (
+                        <div className="mt-2 space-y-2">
+                          {msg.attachments.map((att) => (
+                            <MessageAttachment
+                              key={att.storageId}
+                              attachment={{
+                                storageId: att.storageId as string,
+                                name: att.name,
+                                size: att.size,
+                                type: att.type,
+                              }}
+                              isAgent={isAgent}
+                              loadUrl={loadAttachmentUrl}
+                            />
+                          ))}
+                        </div>
+                      )}
+                      <p
+                        className={`mt-1 text-right text-xs ${
+                          isAgent ? "text-white/60" : "text-slate-400"
+                        }`}
+                      >
+                        {formatTime(msg.createdAt)}
+                      </p>
+                    </div>
+                  </div>
+                </div>
+              )
+            })}
+            <div ref={messagesEndRef} />
+          </div>
+        )}
+      </div>
+
+      {/* Input */}
+      <div className="border-t border-slate-200 p-3">
+        {unreadCount > 0 && !isAtBottom && (
+          <div className="mb-2 flex justify-center">
+            <button
+              type="button"
+              onClick={() => {
+                const target = firstUnreadAgentMessageId
+                if (target) {
+                  scrollToMessage(target, "smooth")
+                } else {
+                  scrollToBottom("smooth")
+                }
+                markUnreadMessagesRead().catch((err) => console.error("Falha ao marcar mensagens como lidas:", err))
+              }}
+              className="rounded-full bg-slate-100 px-3 py-1 text-xs font-medium text-slate-700 hover:bg-slate-200"
+            >
+              Ver novas mensagens ({unreadCount > 9 ? "9+" : unreadCount})
+            </button>
+          </div>
+        )}
+        {/* Anexos pendentes */}
+        {pendingAttachments.length > 0 && (
+          <div className="mb-2 flex flex-wrap gap-2">
+            {pendingAttachments.map((att) => (
+              <div
+                key={att.storageId}
+                className="flex items-center gap-1 rounded-lg bg-slate-100 px-2 py-1 text-xs"
+              >
+                {getFileIcon(att.name)}
+                <span className="max-w-[100px] truncate">{att.name}</span>
+                <button
+                  onClick={() => handleRemoveAttachment(att.storageId)}
+                  className="ml-1 rounded p-0.5 text-slate-400 hover:bg-slate-200 hover:text-slate-600"
+                  aria-label={`Remover anexo ${att.name}`}
+                >
+                  <X className="size-3" />
+                </button>
+              </div>
+            ))}
+          </div>
+        )}
+        <div className="flex items-end gap-2">
+          <textarea
+            value={inputValue}
+            onChange={(e) => setInputValue(e.target.value)}
+            onKeyDown={handleKeyDown}
+            placeholder="Digite sua mensagem..."
+            className="max-h-24 min-h-[36px] flex-1 resize-none rounded-lg border border-slate-200 px-3 py-2 text-sm focus:border-slate-400 focus:outline-none focus:ring-1 focus:ring-slate-400"
+            rows={1}
+          />
+          <button
+            onClick={handleAttach}
+            disabled={isUploading || isSending}
+            className="flex size-9 items-center justify-center rounded-lg text-slate-500 transition hover:bg-slate-100 hover:text-slate-700 disabled:opacity-50"
+            aria-label="Anexar arquivo"
+          >
+            {isUploading ? (
+              <Loader2 className="size-4 animate-spin" />
+            ) : (
+              <Paperclip className="size-4" />
+            )}
+          </button>
+          <button
+            onClick={handleSend}
+            disabled={(!inputValue.trim() && pendingAttachments.length === 0) || isSending}
+            className="flex size-9 items-center justify-center rounded-lg bg-black text-white transition hover:bg-black/90 disabled:opacity-50"
+            aria-label="Enviar mensagem"
+          >
+            {isSending ? (
+              <Loader2 className="size-4 animate-spin" />
+            ) : (
+              <Send className="size-4" />
+            )}
+          </button>
+        </div>
+      </div>
+    </div>
+  )
+}
+
+function formatTime(timestamp: number): string {
+  const date = new Date(timestamp)
+  return date.toLocaleTimeString("pt-BR", {
+    hour: "2-digit",
+    minute: "2-digit",
+  })
+}

apps/desktop/src/chat/ConvexMachineProvider.tsx

@@ -0,0 +1,146 @@
+/**
+ * ConvexMachineProvider - Provider Convex para autenticacao via token de maquina
+ *
+ * Este provider inicializa o ConvexReactClient usando o token da maquina
+ * armazenado no Tauri Store, permitindo subscriptions reativas em tempo real.
+ *
+ * Arquitetura:
+ * - Carrega o token do Tauri Store na montagem
+ * - Inicializa o ConvexReactClient com a URL do Convex
+ * - Disponibiliza o cliente para componentes filhos via Context
+ * - Reconecta automaticamente quando o token muda
+ */
+
+import { createContext, useContext, useEffect, useState, type ReactNode } from "react"
+import { ConvexReactClient } from "convex/react"
+import { getMachineStoreConfig } from "./machineStore"
+
+// URL do Convex - em producao, usa o dominio personalizado
+const CONVEX_URL = import.meta.env.MODE === "production"
+  ? "https://convex.esdrasrenan.com.br"
+  : (import.meta.env.VITE_CONVEX_URL ?? "https://convex.esdrasrenan.com.br")
+
+type MachineAuthState = {
+  token: string | null
+  apiBaseUrl: string | null
+  isLoading: boolean
+  error: string | null
+}
+
+type ConvexMachineContextValue = {
+  client: ConvexReactClient | null
+  machineToken: string | null
+  apiBaseUrl: string | null
+  isReady: boolean
+  error: string | null
+  reload: () => Promise<void>
+}
+
+const ConvexMachineContext = createContext<ConvexMachineContextValue | null>(null)
+
+export function useConvexMachine() {
+  const ctx = useContext(ConvexMachineContext)
+  if (!ctx) {
+    throw new Error("useConvexMachine must be used within ConvexMachineProvider")
+  }
+  return ctx
+}
+
+export function useMachineToken() {
+  const { machineToken } = useConvexMachine()
+  return machineToken
+}
+
+interface ConvexMachineProviderProps {
+  children: ReactNode
+}
+
+export function ConvexMachineProvider({ children }: ConvexMachineProviderProps) {
+  const [authState, setAuthState] = useState<MachineAuthState>({
+    token: null,
+    apiBaseUrl: null,
+    isLoading: true,
+    error: null,
+  })
+
+  const [client, setClient] = useState<ConvexReactClient | null>(null)
+
+  // Funcao para carregar configuracao do Tauri Store
+  const loadConfig = async () => {
+    setAuthState(prev => ({ ...prev, isLoading: true, error: null }))
+
+    try {
+      const config = await getMachineStoreConfig()
+
+      if (!config.token) {
+        setAuthState({
+          token: null,
+          apiBaseUrl: config.apiBaseUrl,
+          isLoading: false,
+          error: "Token da maquina nao encontrado",
+        })
+        return
+      }
+
+      setAuthState({
+        token: config.token,
+        apiBaseUrl: config.apiBaseUrl,
+        isLoading: false,
+        error: null,
+      })
+    } catch (err) {
+      const message = err instanceof Error ? err.message : String(err)
+      setAuthState({
+        token: null,
+        apiBaseUrl: null,
+        isLoading: false,
+        error: message || "Erro ao carregar configuracao",
+      })
+    }
+  }
+
+  // Carregar configuracao na montagem
+  useEffect(() => {
+    loadConfig()
+  }, [])
+
+  // Inicializar/reinicializar cliente Convex quando token muda
+  useEffect(() => {
+    if (!authState.token) {
+      // Limpar cliente se nao tem token
+      if (client) {
+        client.close()
+        setClient(null)
+      }
+      return
+    }
+
+    // Criar novo cliente Convex
+    const newClient = new ConvexReactClient(CONVEX_URL, {
+      // Desabilitar retry agressivo para evitar loops infinitos
+      unsavedChangesWarning: false,
+    })
+
+    setClient(newClient)
+
+    // Cleanup ao desmontar ou trocar token
+    return () => {
+      newClient.close()
+    }
+  }, [authState.token]) // eslint-disable-line react-hooks/exhaustive-deps
+
+  const contextValue: ConvexMachineContextValue = {
+    client,
+    machineToken: authState.token,
+    apiBaseUrl: authState.apiBaseUrl,
+    isReady: !authState.isLoading && !!client && !!authState.token,
+    error: authState.error,
+    reload: loadConfig,
+  }
+
+  return (
+    <ConvexMachineContext.Provider value={contextValue}>
+      {children}
+    </ConvexMachineContext.Provider>
+  )
+}

apps/desktop/src/chat/index.tsx

@@ -0,0 +1,65 @@
+import { ConvexProvider } from "convex/react"
+import { ChatWidget } from "./ChatWidget"
+import { ChatHubWidget } from "./ChatHubWidget"
+import { ConvexMachineProvider, useConvexMachine } from "./ConvexMachineProvider"
+import { Loader2 } from "lucide-react"
+
+function ChatAppContent() {
+  const { client, isReady, error } = useConvexMachine()
+
+  // Obter ticketId e ticketRef da URL
+  const params = new URLSearchParams(window.location.search)
+  const ticketId = params.get("ticketId")
+  const ticketRef = params.get("ticketRef")
+  const isHub = params.get("hub") === "true"
+
+  // Aguardar cliente Convex estar pronto
+  if (!isReady || !client) {
+    if (error) {
+      return (
+        <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
+          <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-red-100 px-4 py-2 text-red-600 shadow-lg">
+            <span className="text-sm font-medium">Erro: {error}</span>
+          </div>
+        </div>
+      )
+    }
+
+    return (
+      <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
+        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-slate-200 px-4 py-2 text-slate-600 shadow-lg">
+          <Loader2 className="size-4 animate-spin" />
+          <span className="text-sm font-medium">Conectando...</span>
+        </div>
+      </div>
+    )
+  }
+
+  // Modo hub - lista de todas as sessoes
+  if (isHub || !ticketId) {
+    return (
+      <ConvexProvider client={client}>
+        <ChatHubWidget />
+      </ConvexProvider>
+    )
+  }
+
+  // Modo chat - conversa de um ticket especifico
+  return (
+    <ConvexProvider client={client}>
+      <ChatWidget ticketId={ticketId} ticketRef={ticketRef ? Number(ticketRef) : undefined} />
+    </ConvexProvider>
+  )
+}
+
+export function ChatApp() {
+  return (
+    <ConvexMachineProvider>
+      <ChatAppContent />
+    </ConvexMachineProvider>
+  )
+}
+
+export { ChatWidget }
+export { ChatHubWidget }
+export * from "./types"

apps/desktop/src/chat/machineStore.ts

@@ -0,0 +1,52 @@
+import { Store } from "@tauri-apps/plugin-store"
+import { appLocalDataDir, join } from "@tauri-apps/api/path"
+
+const STORE_FILENAME = "machine-agent.json"
+const DEFAULT_API_BASE_URL = "https://tickets.esdrasrenan.com.br"
+
+type MachineStoreConfig = {
+  apiBaseUrl?: string
+  appUrl?: string
+  convexUrl?: string
+}
+
+type MachineStoreData = {
+  token?: string
+  config?: MachineStoreConfig
+}
+
+async function loadStore(): Promise<MachineStoreData> {
+  const appData = await appLocalDataDir()
+  const storePath = await join(appData, STORE_FILENAME)
+  const store = await Store.load(storePath)
+  const token = await store.get<string>("token")
+  const config = await store.get<MachineStoreConfig>("config")
+  return { token: token ?? undefined, config: config ?? undefined }
+}
+
+function normalizeUrl(value?: string | null, fallback?: string) {
+  const trimmed = (value ?? fallback ?? "").trim()
+  if (!trimmed) return fallback ?? ""
+  return trimmed.replace(/\/+$/, "")
+}
+
+function resolveApiBaseUrl(config?: MachineStoreConfig): string {
+  const fromConfig = normalizeUrl(config?.apiBaseUrl, DEFAULT_API_BASE_URL)
+  return fromConfig || DEFAULT_API_BASE_URL
+}
+
+function resolveAppUrl(config?: MachineStoreConfig, apiBaseUrl?: string): string {
+  const fromConfig = normalizeUrl(config?.appUrl, apiBaseUrl)
+  return fromConfig || apiBaseUrl || DEFAULT_API_BASE_URL
+}
+
+export async function getMachineStoreConfig() {
+  const data = await loadStore()
+  if (!data.token) {
+    throw new Error("Token de maquina nao encontrado no store")
+  }
+  const apiBaseUrl = resolveApiBaseUrl(data.config)
+  const appUrl = resolveAppUrl(data.config, apiBaseUrl)
+  return { token: data.token, apiBaseUrl, appUrl }
+}
+

apps/desktop/src/chat/types.ts

@@ -0,0 +1,70 @@
+// Tipos para o sistema de chat
+
+export interface ChatSession {
+  sessionId: string
+  ticketId: string
+  ticketRef: number
+  ticketSubject: string
+  agentName: string
+  agentEmail?: string
+  agentAvatarUrl?: string
+  unreadCount: number
+  lastActivityAt: number
+  startedAt: number
+}
+
+export interface ChatMessage {
+  id: string
+  body: string
+  authorName: string
+  authorAvatarUrl?: string
+  isFromMachine: boolean
+  createdAt: number
+  attachments: ChatAttachment[]
+}
+
+export interface ChatAttachment {
+  storageId: string
+  name: string
+  size?: number
+  type?: string
+}
+
+export interface ChatMessagesResponse {
+  messages: ChatMessage[]
+  hasSession: boolean
+  unreadCount?: number
+}
+
+export interface SendMessageResponse {
+  messageId: string
+  createdAt: number
+}
+
+export interface SessionStartedEvent {
+  session: ChatSession
+}
+
+export interface UnreadUpdateEvent {
+  totalUnread: number
+  sessions: ChatSession[]
+}
+
+export interface NewMessageEvent {
+  totalUnread: number
+  newCount: number
+  sessions: ChatSession[]
+}
+
+export interface SessionEndedEvent {
+  sessionId: string
+  ticketId: string
+}
+
+export interface ChatHistorySession {
+  sessionId: string
+  startedAt: number
+  endedAt: number | null
+  agentName: string
+  messages: ChatMessage[]
+}

apps/desktop/src/chat/useConvexMachineQueries.ts

@@ -0,0 +1,206 @@
+/**
+ * Hooks customizados para queries/mutations do Convex com token de maquina
+ *
+ * Estes hooks encapsulam a logica de passar o machineToken automaticamente
+ * para as queries e mutations do Convex, proporcionando uma API simples
+ * e reativa para os componentes de chat.
+ */
+
+import { useQuery, useMutation, useAction } from "convex/react"
+import { api } from "@convex/_generated/api"
+import type { Id } from "@convex/_generated/dataModel"
+import { useMachineToken } from "./ConvexMachineProvider"
+
+// ============================================
+// TIPOS
+// ============================================
+
+export type MachineSession = {
+  sessionId: Id<"liveChatSessions">
+  ticketId: Id<"tickets">
+  ticketRef: number
+  ticketSubject: string
+  agentName: string
+  agentEmail?: string
+  agentAvatarUrl?: string
+  unreadCount: number
+  lastActivityAt: number
+  startedAt: number
+}
+
+export type MachineMessage = {
+  id: Id<"ticketChatMessages">
+  body: string
+  authorName: string
+  authorAvatarUrl?: string
+  isFromMachine: boolean
+  createdAt: number
+  attachments: Array<{
+    storageId: Id<"_storage">
+    name: string
+    size?: number
+    type?: string
+  }>
+}
+
+export type MachineMessagesResult = {
+  messages: MachineMessage[]
+  hasSession: boolean
+  unreadCount: number
+}
+
+export type MachineUpdatesResult = {
+  hasActiveSessions: boolean
+  sessions: Array<{
+    ticketId: Id<"tickets">
+    ticketRef: number
+    unreadCount: number
+    lastActivityAt: number
+  }>
+  totalUnread: number
+}
+
+// ============================================
+// HOOKS
+// ============================================
+
+/**
+ * Hook para listar sessoes ativas da maquina
+ * Subscription reativa - atualiza automaticamente quando ha mudancas
+ */
+export function useMachineSessions() {
+  const machineToken = useMachineToken()
+
+  const sessions = useQuery(
+    api.liveChat.listMachineSessions,
+    machineToken ? { machineToken } : "skip"
+  )
+
+  return {
+    sessions: sessions as MachineSession[] | undefined,
+    isLoading: sessions === undefined && !!machineToken,
+    hasToken: !!machineToken,
+  }
+}
+
+/**
+ * Hook para listar mensagens de um ticket especifico
+ * Subscription reativa - atualiza automaticamente quando ha novas mensagens
+ */
+export function useMachineMessages(ticketId: Id<"tickets"> | null, options?: { limit?: number }) {
+  const machineToken = useMachineToken()
+
+  const result = useQuery(
+    api.liveChat.listMachineMessages,
+    machineToken && ticketId
+      ? { machineToken, ticketId, limit: options?.limit }
+      : "skip"
+  )
+
+  return {
+    messages: (result as MachineMessagesResult | undefined)?.messages ?? [],
+    hasSession: (result as MachineMessagesResult | undefined)?.hasSession ?? false,
+    unreadCount: (result as MachineMessagesResult | undefined)?.unreadCount ?? 0,
+    isLoading: result === undefined && !!machineToken && !!ticketId,
+    hasToken: !!machineToken,
+  }
+}
+
+/**
+ * Hook para verificar updates (polling leve)
+ * Usado como fallback ou para verificar status rapidamente
+ */
+export function useMachineUpdates() {
+  const machineToken = useMachineToken()
+
+  const result = useQuery(
+    api.liveChat.checkMachineUpdates,
+    machineToken ? { machineToken } : "skip"
+  )
+
+  return {
+    hasActiveSessions: (result as MachineUpdatesResult | undefined)?.hasActiveSessions ?? false,
+    sessions: (result as MachineUpdatesResult | undefined)?.sessions ?? [],
+    totalUnread: (result as MachineUpdatesResult | undefined)?.totalUnread ?? 0,
+    isLoading: result === undefined && !!machineToken,
+    hasToken: !!machineToken,
+  }
+}
+
+/**
+ * Hook para enviar mensagem
+ */
+export function usePostMachineMessage() {
+  const machineToken = useMachineToken()
+  const postMessage = useMutation(api.liveChat.postMachineMessage)
+
+  return async (args: {
+    ticketId: Id<"tickets">
+    body: string
+    attachments?: Array<{
+      storageId: Id<"_storage">
+      name: string
+      size?: number
+      type?: string
+    }>
+  }) => {
+    if (!machineToken) {
+      throw new Error("Token da maquina nao disponivel")
+    }
+
+    return postMessage({
+      machineToken,
+      ticketId: args.ticketId,
+      body: args.body,
+      attachments: args.attachments,
+    })
+  }
+}
+
+/**
+ * Hook para marcar mensagens como lidas
+ */
+export function useMarkMachineMessagesRead() {
+  const machineToken = useMachineToken()
+  const markRead = useMutation(api.liveChat.markMachineMessagesRead)
+
+  return async (args: {
+    ticketId: Id<"tickets">
+    messageIds: Id<"ticketChatMessages">[]
+  }) => {
+    if (!machineToken) {
+      throw new Error("Token da maquina nao disponivel")
+    }
+
+    return markRead({
+      machineToken,
+      ticketId: args.ticketId,
+      messageIds: args.messageIds,
+    })
+  }
+}
+
+/**
+ * Hook para gerar URL de upload
+ */
+export function useGenerateMachineUploadUrl() {
+  const machineToken = useMachineToken()
+  const generateUrl = useAction(api.liveChat.generateMachineUploadUrl)
+
+  return async (args: {
+    fileName: string
+    fileType: string
+    fileSize: number
+  }) => {
+    if (!machineToken) {
+      throw new Error("Token da maquina nao disponivel")
+    }
+
+    return generateUrl({
+      machineToken,
+      fileName: args.fileName,
+      fileType: args.fileType,
+      fileSize: args.fileSize,
+    })
+  }
+}

apps/desktop/src/components/DeactivationScreen.tsx

@@ -1,23 +1,36 @@
-import { ShieldAlert, Mail } from "lucide-react"
+import { ShieldAlert, Mail, RefreshCw } from "lucide-react"
+import { useState } from "react"
+
+type DeactivationScreenProps = {
+  companyName?: string | null
+  onRetry?: () => Promise<void> | void
+}
+
+export function DeactivationScreen({ onRetry }: DeactivationScreenProps) {
+  const [isRetrying, setIsRetrying] = useState(false)
+
+  const handleRetry = async () => {
+    if (isRetrying || !onRetry) return
+    setIsRetrying(true)
+    try {
+      await onRetry()
+    } finally {
+      setIsRetrying(false)
+    }
+  }
 
-export function DeactivationScreen({ companyName }: { companyName?: string | null }) {
   return (
-    <div className="min-h-screen grid place-items-center bg-neutral-950 p-6">
+    <div className="fixed inset-0 z-50 grid place-items-center overflow-hidden bg-neutral-950 p-6">
       <div className="flex w-full max-w-[720px] flex-col items-center gap-6 rounded-2xl border border-slate-200 bg-white px-8 py-10 shadow-sm">
         <div className="flex flex-col items-center gap-3 text-center">
           <span className="inline-flex items-center gap-2 rounded-full border border-rose-200 bg-rose-50 px-3 py-1 text-xs font-semibold text-rose-700">
             <ShieldAlert className="size-4" /> Acesso bloqueado
           </span>
-          <h1 className="text-2xl font-semibold text-neutral-900">Dispositivo desativada</h1>
+          <h1 className="text-2xl font-semibold text-neutral-900">Dispositivo desativado</h1>
           <p className="max-w-md text-sm text-neutral-600">
-            Esta dispositivo foi desativada temporariamente pelos administradores. Enquanto isso, o acesso ao portal e o
+            Este dispositivo foi desativado temporariamente pelos administradores. Enquanto isso, o acesso ao portal e o
             envio de informações ficam indisponíveis.
           </p>
-          {companyName ? (
-            <span className="rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700">
-              {companyName}
-            </span>
-          ) : null}
         </div>
 
         <div className="w-full max-w-[520px] space-y-4">
@@ -29,12 +42,25 @@ export function DeactivationScreen({ companyName }: { companyName?: string | nul
             </ul>
           </div>
 
-          <a
-            href="mailto:suporte@rever.com.br"
-            className="mx-auto inline-flex items-center gap-2 rounded-full border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-black/90"
-          >
-            <Mail className="size-4" /> Falar com o suporte
-          </a>
+          <div className="flex flex-wrap items-center justify-center gap-3">
+            <a
+              href="mailto:suporte@rever.com.br"
+              className="inline-flex items-center gap-2 rounded-full border border-black bg-black px-4 py-2 text-sm font-semibold text-white transition hover:bg-black/90"
+            >
+              <Mail className="size-4" /> Falar com o suporte
+            </a>
+            {onRetry && (
+              <button
+                type="button"
+                onClick={handleRetry}
+                disabled={isRetrying}
+                className="inline-flex items-center gap-2 rounded-full border border-slate-300 bg-white px-4 py-2 text-sm font-semibold text-neutral-700 transition hover:bg-slate-50 disabled:opacity-50"
+              >
+                <RefreshCw className={`size-4 ${isRetrying ? "animate-spin" : ""}`} />
+                {isRetrying ? "Verificando..." : "Verificar novamente"}
+              </button>
+            )}
+          </div>
         </div>
       </div>
     </div>

apps/desktop/src/components/MachineStateMonitor.tsx

@@ -0,0 +1,103 @@
+/**
+ * MachineStateMonitor - Componente para monitorar o estado da máquina em tempo real
+ *
+ * Este componente usa uma subscription Convex para detectar mudanças no estado da máquina:
+ * - Quando isActive muda para false: máquina foi desativada
+ * - Quando hasValidToken muda para false: máquina foi resetada (tokens revogados)
+ *
+ * O componente não renderiza nada, apenas monitora e chama callbacks quando detecta mudanças.
+ */
+
+import { useEffect, useRef } from "react"
+import { useQuery, ConvexProvider } from "convex/react"
+import type { ConvexReactClient } from "convex/react"
+import { api } from "../convex/_generated/api"
+import type { Id } from "../convex/_generated/dataModel"
+
+type MachineStateMonitorProps = {
+  machineId: string
+  onDeactivated?: () => void
+  onTokenRevoked?: () => void
+  onReactivated?: () => void
+}
+
+function MachineStateMonitorInner({ machineId, onDeactivated, onTokenRevoked, onReactivated }: MachineStateMonitorProps) {
+  const machineState = useQuery(api.machines.getMachineState, {
+    machineId: machineId as Id<"machines">,
+  })
+
+  // Refs para rastrear o estado anterior e evitar chamadas duplicadas
+  const previousIsActive = useRef<boolean | null>(null)
+  const previousHasValidToken = useRef<boolean | null>(null)
+  const initialLoadDone = useRef(false)
+
+  useEffect(() => {
+    if (!machineState) return
+
+    // Na primeira carga, verifica estado inicial E armazena valores
+    if (!initialLoadDone.current) {
+      console.log("[MachineStateMonitor] Carga inicial", {
+        isActive: machineState.isActive,
+        hasValidToken: machineState.hasValidToken,
+        found: machineState.found,
+      })
+
+      // Se já estiver desativado na carga inicial, chama callback
+      if (machineState.isActive === false) {
+        console.log("[MachineStateMonitor] Máquina já estava desativada")
+        onDeactivated?.()
+      }
+
+      // Se token já estiver inválido na carga inicial, chama callback
+      if (machineState.hasValidToken === false) {
+        console.log("[MachineStateMonitor] Token já estava revogado")
+        onTokenRevoked?.()
+      }
+
+      previousIsActive.current = machineState.isActive
+      previousHasValidToken.current = machineState.hasValidToken
+      initialLoadDone.current = true
+      return
+    }
+
+    // Detecta mudança de ativo para inativo
+    if (previousIsActive.current === true && machineState.isActive === false) {
+      console.log("[MachineStateMonitor] Máquina foi desativada")
+      onDeactivated?.()
+    }
+
+    // Detecta mudança de inativo para ativo (reativação)
+    if (previousIsActive.current === false && machineState.isActive === true) {
+      console.log("[MachineStateMonitor] Máquina foi reativada")
+      onReactivated?.()
+    }
+
+    // Detecta mudança de token válido para inválido
+    if (previousHasValidToken.current === true && machineState.hasValidToken === false) {
+      console.log("[MachineStateMonitor] Token foi revogado (reset)")
+      onTokenRevoked?.()
+    }
+
+    // Atualiza refs
+    previousIsActive.current = machineState.isActive
+    previousHasValidToken.current = machineState.hasValidToken
+  }, [machineState, onDeactivated, onTokenRevoked, onReactivated])
+
+  // Este componente nao renderiza nada
+  return null
+}
+
+type MachineStateMonitorWithClientProps = MachineStateMonitorProps & {
+  client: ConvexReactClient
+}
+
+/**
+ * Wrapper que recebe o cliente Convex e envolve o monitor com o provider
+ */
+export function MachineStateMonitor({ client, ...props }: MachineStateMonitorWithClientProps) {
+  return (
+    <ConvexProvider client={client}>
+      <MachineStateMonitorInner {...props} />
+    </ConvexProvider>
+  )
+}

apps/desktop/src/convex/_generated/api.d.ts

@@ -0,0 +1,121 @@
+/* eslint-disable */
+/**
+ * Generated `api` utility.
+ *
+ * THIS CODE IS AUTOMATICALLY GENERATED.
+ *
+ * To regenerate, run `npx convex dev`.
+ * @module
+ */
+
+import type * as alerts from "../alerts.js";
+import type * as automations from "../automations.js";
+import type * as bootstrap from "../bootstrap.js";
+import type * as categories from "../categories.js";
+import type * as categorySlas from "../categorySlas.js";
+import type * as checklistTemplates from "../checklistTemplates.js";
+import type * as commentTemplates from "../commentTemplates.js";
+import type * as companies from "../companies.js";
+import type * as crons from "../crons.js";
+import type * as dashboards from "../dashboards.js";
+import type * as deviceExportTemplates from "../deviceExportTemplates.js";
+import type * as deviceFieldDefaults from "../deviceFieldDefaults.js";
+import type * as deviceFields from "../deviceFields.js";
+import type * as devices from "../devices.js";
+import type * as emprestimos from "../emprestimos.js";
+import type * as fields from "../fields.js";
+import type * as files from "../files.js";
+import type * as incidents from "../incidents.js";
+import type * as invites from "../invites.js";
+import type * as liveChat from "../liveChat.js";
+import type * as machines from "../machines.js";
+import type * as metrics from "../metrics.js";
+import type * as migrations from "../migrations.js";
+import type * as ops from "../ops.js";
+import type * as queues from "../queues.js";
+import type * as rbac from "../rbac.js";
+import type * as reports from "../reports.js";
+import type * as revision from "../revision.js";
+import type * as seed from "../seed.js";
+import type * as slas from "../slas.js";
+import type * as teams from "../teams.js";
+import type * as ticketFormSettings from "../ticketFormSettings.js";
+import type * as ticketFormTemplates from "../ticketFormTemplates.js";
+import type * as ticketNotifications from "../ticketNotifications.js";
+import type * as tickets from "../tickets.js";
+import type * as usbPolicy from "../usbPolicy.js";
+import type * as users from "../users.js";
+
+import type {
+  ApiFromModules,
+  FilterApi,
+  FunctionReference,
+} from "convex/server";
+
+declare const fullApi: ApiFromModules<{
+  alerts: typeof alerts;
+  automations: typeof automations;
+  bootstrap: typeof bootstrap;
+  categories: typeof categories;
+  categorySlas: typeof categorySlas;
+  checklistTemplates: typeof checklistTemplates;
+  commentTemplates: typeof commentTemplates;
+  companies: typeof companies;
+  crons: typeof crons;
+  dashboards: typeof dashboards;
+  deviceExportTemplates: typeof deviceExportTemplates;
+  deviceFieldDefaults: typeof deviceFieldDefaults;
+  deviceFields: typeof deviceFields;
+  devices: typeof devices;
+  emprestimos: typeof emprestimos;
+  fields: typeof fields;
+  files: typeof files;
+  incidents: typeof incidents;
+  invites: typeof invites;
+  liveChat: typeof liveChat;
+  machines: typeof machines;
+  metrics: typeof metrics;
+  migrations: typeof migrations;
+  ops: typeof ops;
+  queues: typeof queues;
+  rbac: typeof rbac;
+  reports: typeof reports;
+  revision: typeof revision;
+  seed: typeof seed;
+  slas: typeof slas;
+  teams: typeof teams;
+  ticketFormSettings: typeof ticketFormSettings;
+  ticketFormTemplates: typeof ticketFormTemplates;
+  ticketNotifications: typeof ticketNotifications;
+  tickets: typeof tickets;
+  usbPolicy: typeof usbPolicy;
+  users: typeof users;
+}>;
+
+/**
+ * A utility for referencing Convex functions in your app's public API.
+ *
+ * Usage:
+ * ```js
+ * const myFunctionReference = api.myModule.myFunction;
+ * ```
+ */
+export declare const api: FilterApi<
+  typeof fullApi,
+  FunctionReference<any, "public">
+>;
+
+/**
+ * A utility for referencing Convex functions in your app's internal API.
+ *
+ * Usage:
+ * ```js
+ * const myFunctionReference = internal.myModule.myFunction;
+ * ```
+ */
+export declare const internal: FilterApi<
+  typeof fullApi,
+  FunctionReference<any, "internal">
+>;
+
+export declare const components: {};

apps/desktop/src/convex/_generated/api.js

@@ -0,0 +1,23 @@
+/* eslint-disable */
+/**
+ * Generated `api` utility.
+ *
+ * THIS CODE IS AUTOMATICALLY GENERATED.
+ *
+ * To regenerate, run `npx convex dev`.
+ * @module
+ */
+
+import { anyApi, componentsGeneric } from "convex/server";
+
+/**
+ * A utility for referencing Convex functions in your app's API.
+ *
+ * Usage:
+ * ```js
+ * const myFunctionReference = api.myModule.myFunction;
+ * ```
+ */
+export const api = anyApi;
+export const internal = anyApi;
+export const components = componentsGeneric();

apps/desktop/src/convex/_generated/dataModel.d.ts

@@ -0,0 +1,60 @@
+/* eslint-disable */
+/**
+ * Generated data model types.
+ *
+ * THIS CODE IS AUTOMATICALLY GENERATED.
+ *
+ * To regenerate, run `npx convex dev`.
+ * @module
+ */
+
+import type {
+  DataModelFromSchemaDefinition,
+  DocumentByName,
+  TableNamesInDataModel,
+  SystemTableNames,
+} from "convex/server";
+import type { GenericId } from "convex/values";
+import schema from "../schema.js";
+
+/**
+ * The names of all of your Convex tables.
+ */
+export type TableNames = TableNamesInDataModel<DataModel>;
+
+/**
+ * The type of a document stored in Convex.
+ *
+ * @typeParam TableName - A string literal type of the table name (like "users").
+ */
+export type Doc<TableName extends TableNames> = DocumentByName<
+  DataModel,
+  TableName
+>;
+
+/**
+ * An identifier for a document in Convex.
+ *
+ * Convex documents are uniquely identified by their `Id`, which is accessible
+ * on the `_id` field. To learn more, see [Document IDs](https://docs.convex.dev/using/document-ids).
+ *
+ * Documents can be loaded using `db.get(id)` in query and mutation functions.
+ *
+ * IDs are just strings at runtime, but this type can be used to distinguish them from other
+ * strings when type checking.
+ *
+ * @typeParam TableName - A string literal type of the table name (like "users").
+ */
+export type Id<TableName extends TableNames | SystemTableNames> =
+  GenericId<TableName>;
+
+/**
+ * A type describing your Convex data model.
+ *
+ * This type includes information about what tables you have, the type of
+ * documents stored in those tables, and the indexes defined on them.
+ *
+ * This type is used to parameterize methods like `queryGeneric` and
+ * `mutationGeneric` to make them type-safe.
+ */
+export type DataModel = DataModelFromSchemaDefinition<typeof schema>;

apps/desktop/src/convex/_generated/server.d.ts

@@ -0,0 +1,143 @@
+/* eslint-disable */
+/**
+ * Generated utilities for implementing server-side Convex query and mutation functions.
+ *
+ * THIS CODE IS AUTOMATICALLY GENERATED.
+ *
+ * To regenerate, run `npx convex dev`.
+ * @module
+ */
+
+import {
+  ActionBuilder,
+  HttpActionBuilder,
+  MutationBuilder,
+  QueryBuilder,
+  GenericActionCtx,
+  GenericMutationCtx,
+  GenericQueryCtx,
+  GenericDatabaseReader,
+  GenericDatabaseWriter,
+} from "convex/server";
+import type { DataModel } from "./dataModel.js";
+
+/**
+ * Define a query in this Convex app's public API.
+ *
+ * This function will be allowed to read your Convex database and will be accessible from the client.
+ *
+ * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
+ * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
+ */
+export declare const query: QueryBuilder<DataModel, "public">;
+
+/**
+ * Define a query that is only accessible from other Convex functions (but not from the client).
+ *
+ * This function will be allowed to read from your Convex database. It will not be accessible from the client.
+ *
+ * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
+ * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
+ */
+export declare const internalQuery: QueryBuilder<DataModel, "internal">;
+
+/**
+ * Define a mutation in this Convex app's public API.
+ *
+ * This function will be allowed to modify your Convex database and will be accessible from the client.
+ *
+ * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
+ * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
+ */
+export declare const mutation: MutationBuilder<DataModel, "public">;
+
+/**
+ * Define a mutation that is only accessible from other Convex functions (but not from the client).
+ *
+ * This function will be allowed to modify your Convex database. It will not be accessible from the client.
+ *
+ * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
+ * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
+ */
+export declare const internalMutation: MutationBuilder<DataModel, "internal">;
+
+/**
+ * Define an action in this Convex app's public API.
+ *
+ * An action is a function which can execute any JavaScript code, including non-deterministic
+ * code and code with side-effects, like calling third-party services.
+ * They can be run in Convex's JavaScript environment or in Node.js using the "use node" directive.
+ * They can interact with the database indirectly by calling queries and mutations using the {@link ActionCtx}.
+ *
+ * @param func - The action. It receives an {@link ActionCtx} as its first argument.
+ * @returns The wrapped action. Include this as an `export` to name it and make it accessible.
+ */
+export declare const action: ActionBuilder<DataModel, "public">;
+
+/**
+ * Define an action that is only accessible from other Convex functions (but not from the client).
+ *
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument.
+ * @returns The wrapped function. Include this as an `export` to name it and make it accessible.
+ */
+export declare const internalAction: ActionBuilder<DataModel, "internal">;
+
+/**
+ * Define an HTTP action.
+ *
+ * The wrapped function will be used to respond to HTTP requests received
+ * by a Convex deployment if the requests matches the path and method where
+ * this action is routed. Be sure to route your httpAction in `convex/http.js`.
+ *
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument
+ * and a Fetch API `Request` object as its second.
+ * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
+ */
+export declare const httpAction: HttpActionBuilder;
+
+/**
+ * A set of services for use within Convex query functions.
+ *
+ * The query context is passed as the first argument to any Convex query
+ * function run on the server.
+ *
+ * This differs from the {@link MutationCtx} because all of the services are
+ * read-only.
+ */
+export type QueryCtx = GenericQueryCtx<DataModel>;
+
+/**
+ * A set of services for use within Convex mutation functions.
+ *
+ * The mutation context is passed as the first argument to any Convex mutation
+ * function run on the server.
+ */
+export type MutationCtx = GenericMutationCtx<DataModel>;
+
+/**
+ * A set of services for use within Convex action functions.
+ *
+ * The action context is passed as the first argument to any Convex action
+ * function run on the server.
+ */
+export type ActionCtx = GenericActionCtx<DataModel>;
+
+/**
+ * An interface to read from the database within Convex query functions.
+ *
+ * The two entry points are {@link DatabaseReader.get}, which fetches a single
+ * document by its {@link Id}, or {@link DatabaseReader.query}, which starts
+ * building a query.
+ */
+export type DatabaseReader = GenericDatabaseReader<DataModel>;
+
+/**
+ * An interface to read from and write to the database within Convex mutation
+ * functions.
+ *
+ * Convex guarantees that all writes within a single mutation are
+ * executed atomically, so you never have to worry about partial writes leaving
+ * your data in an inconsistent state. See [the Convex Guide](https://docs.convex.dev/understanding/convex-fundamentals/functions#atomicity-and-optimistic-concurrency-control)
+ * for the guarantees Convex provides your functions.
+ */
+export type DatabaseWriter = GenericDatabaseWriter<DataModel>;

apps/desktop/src/convex/_generated/server.js

@@ -0,0 +1,93 @@
+/* eslint-disable */
+/**
+ * Generated utilities for implementing server-side Convex query and mutation functions.
+ *
+ * THIS CODE IS AUTOMATICALLY GENERATED.
+ *
+ * To regenerate, run `npx convex dev`.
+ * @module
+ */
+
+import {
+  actionGeneric,
+  httpActionGeneric,
+  queryGeneric,
+  mutationGeneric,
+  internalActionGeneric,
+  internalMutationGeneric,
+  internalQueryGeneric,
+} from "convex/server";
+
+/**
+ * Define a query in this Convex app's public API.
+ *
+ * This function will be allowed to read your Convex database and will be accessible from the client.
+ *
+ * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
+ * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
+ */
+export const query = queryGeneric;
+
+/**
+ * Define a query that is only accessible from other Convex functions (but not from the client).
+ *
+ * This function will be allowed to read from your Convex database. It will not be accessible from the client.
+ *
+ * @param func - The query function. It receives a {@link QueryCtx} as its first argument.
+ * @returns The wrapped query. Include this as an `export` to name it and make it accessible.
+ */
+export const internalQuery = internalQueryGeneric;
+
+/**
+ * Define a mutation in this Convex app's public API.
+ *
+ * This function will be allowed to modify your Convex database and will be accessible from the client.
+ *
+ * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
+ * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
+ */
+export const mutation = mutationGeneric;
+
+/**
+ * Define a mutation that is only accessible from other Convex functions (but not from the client).
+ *
+ * This function will be allowed to modify your Convex database. It will not be accessible from the client.
+ *
+ * @param func - The mutation function. It receives a {@link MutationCtx} as its first argument.
+ * @returns The wrapped mutation. Include this as an `export` to name it and make it accessible.
+ */
+export const internalMutation = internalMutationGeneric;
+
+/**
+ * Define an action in this Convex app's public API.
+ *
+ * An action is a function which can execute any JavaScript code, including non-deterministic
+ * code and code with side-effects, like calling third-party services.
+ * They can be run in Convex's JavaScript environment or in Node.js using the "use node" directive.
+ * They can interact with the database indirectly by calling queries and mutations using the {@link ActionCtx}.
+ *
+ * @param func - The action. It receives an {@link ActionCtx} as its first argument.
+ * @returns The wrapped action. Include this as an `export` to name it and make it accessible.
+ */
+export const action = actionGeneric;
+
+/**
+ * Define an action that is only accessible from other Convex functions (but not from the client).
+ *
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument.
+ * @returns The wrapped function. Include this as an `export` to name it and make it accessible.
+ */
+export const internalAction = internalActionGeneric;
+
+/**
+ * Define an HTTP action.
+ *
+ * The wrapped function will be used to respond to HTTP requests received
+ * by a Convex deployment if the requests matches the path and method where
+ * this action is routed. Be sure to route your httpAction in `convex/http.js`.
+ *
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument
+ * and a Fetch API `Request` object as its second.
+ * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
+ */
+export const httpAction = httpActionGeneric;

apps/desktop/src/index.css

@@ -6,10 +6,18 @@
 
 html, body, #root {
   height: 100%;
+  overflow: hidden; /* Remove scrollbars */
 }
 
 body {
-  @apply bg-slate-50 text-slate-900;
+  @apply text-slate-900;
+  background: transparent;
+  overflow: hidden; /* Remove scrollbars */
+}
+
+/* Fundo padrão para janelas que não são chat minimizado */
+.app-bg {
+  @apply bg-slate-50;
 }
 
 .badge-status {

apps/desktop/tsconfig.json

@@ -19,7 +19,13 @@
     "noUnusedParameters": true,
     "noFallthroughCasesInSwitch": true,
     "jsx": "react-jsx",
-    "types": ["vite/client"]
+    "types": ["vite/client"],
+
+    /* Paths */
+    "baseUrl": ".",
+    "paths": {
+      "@convex/_generated/*": ["./src/convex/_generated/*"]
+    }
   },
   "include": ["src"]
 }

apps/desktop/vite.config.ts

@@ -1,5 +1,6 @@
 import { defineConfig } from "vite";
 import react from "@vitejs/plugin-react";
+import { resolve } from "path";
 
 const host = process.env.TAURI_DEV_HOST;
 
@@ -7,6 +8,13 @@ const host = process.env.TAURI_DEV_HOST;
 export default defineConfig(async () => ({
   plugins: [react()],
 
+  resolve: {
+    alias: {
+      // Usar arquivos _generated locais para evitar problemas de type-check
+      "@convex/_generated": resolve(__dirname, "./src/convex/_generated"),
+    },
+  },
+
   // Vite options tailored for Tauri development and only applied in `tauri dev` or `tauri build`
   //
   // 1. prevent Vite from obscuring rust errors

convex/README.md

@@ -1,6 +1,7 @@
 # Welcome to your Convex functions directory!
 
 CI note: touching a file under `convex/**` intentionally triggers the Convex deploy job.
+// minor note to bump convex deploy
 
 Write your Convex functions here.
 See https://docs.convex.dev/functions for more.

convex/_generated/api.d.ts

@@ -9,10 +9,11 @@
  */
 
 import type * as alerts from "../alerts.js";
-import type * as alerts_actions from "../alerts_actions.js";
+import type * as automations from "../automations.js";
 import type * as bootstrap from "../bootstrap.js";
 import type * as categories from "../categories.js";
 import type * as categorySlas from "../categorySlas.js";
+import type * as checklistTemplates from "../checklistTemplates.js";
 import type * as commentTemplates from "../commentTemplates.js";
 import type * as companies from "../companies.js";
 import type * as crons from "../crons.js";
@@ -21,12 +22,16 @@ import type * as deviceExportTemplates from "../deviceExportTemplates.js";
 import type * as deviceFieldDefaults from "../deviceFieldDefaults.js";
 import type * as deviceFields from "../deviceFields.js";
 import type * as devices from "../devices.js";
+import type * as emprestimos from "../emprestimos.js";
 import type * as fields from "../fields.js";
 import type * as files from "../files.js";
+import type * as incidents from "../incidents.js";
 import type * as invites from "../invites.js";
+import type * as liveChat from "../liveChat.js";
 import type * as machines from "../machines.js";
 import type * as metrics from "../metrics.js";
 import type * as migrations from "../migrations.js";
+import type * as ops from "../ops.js";
 import type * as queues from "../queues.js";
 import type * as rbac from "../rbac.js";
 import type * as reports from "../reports.js";
@@ -38,6 +43,7 @@ import type * as ticketFormSettings from "../ticketFormSettings.js";
 import type * as ticketFormTemplates from "../ticketFormTemplates.js";
 import type * as ticketNotifications from "../ticketNotifications.js";
 import type * as tickets from "../tickets.js";
+import type * as usbPolicy from "../usbPolicy.js";
 import type * as users from "../users.js";
 
 import type {
@@ -46,20 +52,13 @@ import type {
   FunctionReference,
 } from "convex/server";
 
-/**
- * A utility for referencing Convex functions in your app's API.
- *
- * Usage:
- * ```js
- * const myFunctionReference = api.myModule.myFunction;
- * ```
- */
 declare const fullApi: ApiFromModules<{
   alerts: typeof alerts;
-  alerts_actions: typeof alerts_actions;
+  automations: typeof automations;
   bootstrap: typeof bootstrap;
   categories: typeof categories;
   categorySlas: typeof categorySlas;
+  checklistTemplates: typeof checklistTemplates;
   commentTemplates: typeof commentTemplates;
   companies: typeof companies;
   crons: typeof crons;
@@ -68,12 +67,16 @@ declare const fullApi: ApiFromModules<{
   deviceFieldDefaults: typeof deviceFieldDefaults;
   deviceFields: typeof deviceFields;
   devices: typeof devices;
+  emprestimos: typeof emprestimos;
   fields: typeof fields;
   files: typeof files;
+  incidents: typeof incidents;
   invites: typeof invites;
+  liveChat: typeof liveChat;
   machines: typeof machines;
   metrics: typeof metrics;
   migrations: typeof migrations;
+  ops: typeof ops;
   queues: typeof queues;
   rbac: typeof rbac;
   reports: typeof reports;
@@ -85,16 +88,33 @@ declare const fullApi: ApiFromModules<{
   ticketFormTemplates: typeof ticketFormTemplates;
   ticketNotifications: typeof ticketNotifications;
   tickets: typeof tickets;
+  usbPolicy: typeof usbPolicy;
   users: typeof users;
 }>;
-declare const fullApiWithMounts: typeof fullApi;
 
+/**
+ * A utility for referencing Convex functions in your app's public API.
+ *
+ * Usage:
+ * ```js
+ * const myFunctionReference = api.myModule.myFunction;
+ * ```
+ */
 export declare const api: FilterApi<
-  typeof fullApiWithMounts,
+  typeof fullApi,
   FunctionReference<any, "public">
 >;
+
+/**
+ * A utility for referencing Convex functions in your app's internal API.
+ *
+ * Usage:
+ * ```js
+ * const myFunctionReference = internal.myModule.myFunction;
+ * ```
+ */
 export declare const internal: FilterApi<
-  typeof fullApiWithMounts,
+  typeof fullApi,
   FunctionReference<any, "internal">
 >;
 

convex/_generated/server.d.ts

@@ -10,7 +10,6 @@
 
 import {
   ActionBuilder,
-  AnyComponents,
   HttpActionBuilder,
   MutationBuilder,
   QueryBuilder,
@@ -19,15 +18,9 @@ import {
   GenericQueryCtx,
   GenericDatabaseReader,
   GenericDatabaseWriter,
-  FunctionReference,
 } from "convex/server";
 import type { DataModel } from "./dataModel.js";
 
-type GenericCtx =
-  | GenericActionCtx<DataModel>
-  | GenericMutationCtx<DataModel>
-  | GenericQueryCtx<DataModel>;
-
 /**
  * Define a query in this Convex app's public API.
  *
@@ -92,11 +85,12 @@ export declare const internalAction: ActionBuilder<DataModel, "internal">;
 /**
  * Define an HTTP action.
  *
- * This function will be used to respond to HTTP requests received by a Convex
- * deployment if the requests matches the path and method where this action
- * is routed. Be sure to route your action in `convex/http.js`.
+ * The wrapped function will be used to respond to HTTP requests received
+ * by a Convex deployment if the requests matches the path and method where
+ * this action is routed. Be sure to route your httpAction in `convex/http.js`.
  *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument.
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument
+ * and a Fetch API `Request` object as its second.
  * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
  */
 export declare const httpAction: HttpActionBuilder;

convex/_generated/server.js

@@ -16,7 +16,6 @@ import {
   internalActionGeneric,
   internalMutationGeneric,
   internalQueryGeneric,
-  componentsGeneric,
 } from "convex/server";
 
 /**
@@ -81,10 +80,14 @@ export const action = actionGeneric;
 export const internalAction = internalActionGeneric;
 
 /**
- * Define a Convex HTTP action.
+ * Define an HTTP action.
  *
- * @param func - The function. It receives an {@link ActionCtx} as its first argument, and a `Request` object
- * as its second.
- * @returns The wrapped endpoint function. Route a URL path to this function in `convex/http.js`.
+ * The wrapped function will be used to respond to HTTP requests received
+ * by a Convex deployment if the requests matches the path and method where
+ * this action is routed. Be sure to route your httpAction in `convex/http.js`.
+ *
+ * @param func - The function. It receives an {@link ActionCtx} as its first argument
+ * and a Fetch API `Request` object as its second.
+ * @returns The wrapped function. Import this function from `convex/http.js` and route it to hook it up.
  */
 export const httpAction = httpActionGeneric;

convex/alerts.ts

@@ -46,7 +46,7 @@ export const list = query({
     let items = await ctx.db
       .query("alerts")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
     if (companyId) items = items.filter((a) => a.companyId === companyId)
     if (typeof start === "number") items = items.filter((a) => a.createdAt >= start)
     if (typeof end === "number") items = items.filter((a) => a.createdAt < end)
@@ -62,7 +62,7 @@ export const managersForCompany = query({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      .collect()
+      .take(100)
     return users.filter((u) => (u.role ?? "").toUpperCase() === "MANAGER")
   },
 })
@@ -78,7 +78,7 @@ export const lastForCompanyBySlug = query({
     const items = await ctx.db
       .query("alerts")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
     const matches = items.filter((a) => a.companyId === company._id)
     if (matches.length === 0) return null
     const last = matches.sort((a, b) => b.createdAt - a.createdAt)[0]
@@ -94,12 +94,15 @@ export const lastForCompaniesBySlugs = query({
     const alerts = await ctx.db
       .query("alerts")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
+    // Buscar todas as companies do tenant de uma vez
+    const allCompanies = await ctx.db
+      .query("companies")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .take(1000)
+    const companiesBySlug = new Map(allCompanies.map(c => [c.slug, c]))
     for (const slug of slugs) {
-      const company = await ctx.db
-        .query("companies")
-        .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId).eq("slug", slug))
-        .first()
+      const company = companiesBySlug.get(slug)
       if (!company) {
         result[slug] = null
         continue
@@ -119,7 +122,8 @@ export const lastForCompaniesBySlugs = query({
 export const tenantIds = query({
   args: {},
   handler: async (ctx) => {
-    const companies = await ctx.db.query("companies").collect()
+    // Limita a 1000 companies para evitar OOM
+    const companies = await ctx.db.query("companies").take(1000)
     return Array.from(new Set(companies.map((c) => c.tenantId)))
   },
 })
@@ -127,10 +131,11 @@ export const tenantIds = query({
 export const existsForCompanyRange = query({
   args: { tenantId: v.string(), companyId: v.id("companies"), start: v.number(), end: v.number() },
   handler: async (ctx, { tenantId, companyId, start, end }) => {
+    // Limita a 500 alerts para evitar OOM e faz filtragem eficiente
     const items = await ctx.db
       .query("alerts")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(500)
     return items.some((a) => a.companyId === companyId && a.createdAt >= start && a.createdAt < end)
   },
 })

convex/alerts_actions.ts

@@ -1,160 +0,0 @@
-"use node"
-
-import tls from "tls"
-
-import { action } from "./_generated/server"
-import { api } from "./_generated/api"
-import { v } from "convex/values"
-import type { Id } from "./_generated/dataModel"
-
-function b64(input: string) {
-  return Buffer.from(input, "utf8").toString("base64")
-}
-
-async function sendSmtpMail(cfg: { host: string; port: number; username: string; password: string; from: string }, to: string, subject: string, html: string) {
-  return new Promise<void>((resolve, reject) => {
-    const socket = tls.connect(cfg.port, cfg.host, { rejectUnauthorized: false }, () => {
-      let buffer = ""
-      const send = (line: string) => socket.write(line + "\r\n")
-      const wait = (expected: string | RegExp) =>
-        new Promise<void>((res) => {
-          const onData = (data: Buffer) => {
-            buffer += data.toString()
-            const lines = buffer.split(/\r?\n/)
-            const last = lines.filter(Boolean).slice(-1)[0] ?? ""
-            if (typeof expected === "string" ? last.startsWith(expected) : expected.test(last)) {
-              socket.removeListener("data", onData)
-              res()
-            }
-          }
-          socket.on("data", onData)
-          socket.on("error", reject)
-        })
-
-      ;(async () => {
-        await wait(/^220 /)
-        send(`EHLO ${cfg.host}`)
-        await wait(/^250-/)
-        await wait(/^250 /)
-        send("AUTH LOGIN")
-        await wait(/^334 /)
-        send(b64(cfg.username))
-        await wait(/^334 /)
-        send(b64(cfg.password))
-        await wait(/^235 /)
-        send(`MAIL FROM:<${cfg.from.match(/<(.+)>/)?.[1] ?? cfg.from}>`)
-        await wait(/^250 /)
-        send(`RCPT TO:<${to}>`)
-        await wait(/^250 /)
-        send("DATA")
-        await wait(/^354 /)
-        const headers = [
-          `From: ${cfg.from}`,
-          `To: ${to}`,
-          `Subject: ${subject}`,
-          "MIME-Version: 1.0",
-          "Content-Type: text/html; charset=UTF-8",
-        ].join("\r\n")
-        send(headers + "\r\n\r\n" + html + "\r\n.")
-        await wait(/^250 /)
-        send("QUIT")
-        socket.end()
-        resolve()
-      })().catch(reject)
-    })
-    socket.on("error", reject)
-  })
-}
-
-export const sendHoursUsageAlerts = action({
-  args: { range: v.optional(v.string()), threshold: v.optional(v.number()) },
-  handler: async (ctx, { range, threshold }) => {
-    const R = (range ?? "30d") as string
-    const T = typeof threshold === "number" ? threshold : 90
-
-    const smtp = {
-      host: process.env.SMTP_ADDRESS!,
-      port: Number(process.env.SMTP_PORT ?? 465),
-      username: process.env.SMTP_USERNAME!,
-      password: process.env.SMTP_PASSWORD!,
-      from: process.env.MAILER_SENDER_EMAIL || "no-reply@example.com",
-    }
-    if (!smtp.host || !smtp.username || !smtp.password) {
-      console.warn("SMTP not configured; skipping alerts send")
-      return { sent: 0 }
-    }
-
-    const targetHour = Number(process.env.ALERTS_LOCAL_HOUR ?? 8)
-    const now = new Date()
-    const fmt = new Intl.DateTimeFormat("en-CA", { timeZone: "America/Sao_Paulo", year: "numeric", month: "2-digit", day: "2-digit", hour: "2-digit", minute: "2-digit", hour12: false })
-    const parts = Object.fromEntries(fmt.formatToParts(now).map((p) => [p.type, p.value])) as Record<string, string>
-    const hourSP = Number(parts.hour)
-    if (hourSP !== targetHour) {
-      return { skipped: true, reason: "hour_guard" }
-    }
-
-    const dayKey = `${parts.year}-${parts.month}-${parts.day}`
-    const startSP = new Date(`${dayKey}T00:00:00-03:00`).getTime()
-    const endSP = startSP + 24 * 60 * 60 * 1000
-
-    const tenants = await ctx.runQuery(api.alerts.tenantIds, {})
-    let totalSent = 0
-
-    for (const tenantId of tenants) {
-      const report = await ctx.runQuery(api.reports.hoursByClientInternal, { tenantId, range: R })
-      type Item = {
-        companyId: Id<"companies">
-        name: string
-        internalMs: number
-        externalMs: number
-        totalMs: number
-        contractedHoursPerMonth: number | null
-      }
-      const items = (report.items ?? []) as Item[]
-      const candidates = items.filter((i) => i.contractedHoursPerMonth != null && (i.totalMs / 3600000) / (i.contractedHoursPerMonth || 1) * 100 >= T)
-
-      for (const item of candidates) {
-        const already = await ctx.runQuery(api.alerts.existsForCompanyRange, { tenantId, companyId: item.companyId, start: startSP, end: endSP })
-        if (already) continue
-        const managers = await ctx.runQuery(api.alerts.managersForCompany, { tenantId, companyId: item.companyId })
-        if (managers.length === 0) continue
-        const usagePct = (((item.totalMs / 3600000) / (item.contractedHoursPerMonth || 1)) * 100)
-        const subject = `Alerta: uso de horas em ${item.name} acima de ${T}%`
-        const body = `
-          <p>Olá,</p>
-          <p>O uso de horas contratadas para <strong>${item.name}</strong> atingiu <strong>${usagePct.toFixed(1)}%</strong>.</p>
-          <ul>
-            <li>Horas internas: <strong>${(item.internalMs/3600000).toFixed(2)}</strong></li>
-            <li>Horas externas: <strong>${(item.externalMs/3600000).toFixed(2)}</strong></li>
-            <li>Total: <strong>${(item.totalMs/3600000).toFixed(2)}</strong></li>
-            <li>Contratadas/mês: <strong>${item.contractedHoursPerMonth}</strong></li>
-          </ul>
-          <p>Reveja a alocação da equipe e, se necessário, ajuste o atendimento.</p>
-        `
-        let delivered = 0
-        for (const m of managers) {
-          try {
-            await sendSmtpMail(smtp, m.email, subject, body)
-            delivered += 1
-          } catch (error) {
-            console.error("Failed to send alert to", m.email, error)
-          }
-        }
-        totalSent += delivered
-        await ctx.runMutation(api.alerts.log, {
-          tenantId,
-          companyId: item.companyId,
-          companyName: item.name,
-          usagePct,
-          threshold: T,
-          range: R,
-          recipients: managers.map((m) => m.email),
-          deliveredCount: delivered,
-        })
-      }
-    }
-
-    return { sent: totalSent }
-  },
-})
-

convex/automationsEngine.ts

@@ -0,0 +1,138 @@
+import type { Doc } from "./_generated/dataModel"
+
+export type AutomationTrigger =
+  | "TICKET_CREATED"
+  | "STATUS_CHANGED"
+  | "PRIORITY_CHANGED"
+  | "QUEUE_CHANGED"
+  | "COMMENT_ADDED"
+  | "TICKET_RESOLVED"
+
+export type AutomationConditionOperator = "AND" | "OR"
+
+export type AutomationConditionField =
+  | "companyId"
+  | "queueId"
+  | "categoryId"
+  | "subcategoryId"
+  | "priority"
+  | "status"
+  | "channel"
+  | "formTemplate"
+  | "chatEnabled"
+  | "tag"
+
+export type AutomationConditionComparator =
+  | "eq"
+  | "neq"
+  | "in"
+  | "not_in"
+  | "contains"
+  | "not_contains"
+  | "is_true"
+  | "is_false"
+
+export type AutomationCondition = {
+  field: AutomationConditionField
+  op: AutomationConditionComparator
+  value?: unknown
+}
+
+export type AutomationConditionGroup = {
+  op: AutomationConditionOperator
+  conditions: AutomationCondition[]
+}
+
+export type TicketForAutomation = Pick<
+  Doc<"tickets">,
+  | "tenantId"
+  | "status"
+  | "priority"
+  | "channel"
+  | "queueId"
+  | "companyId"
+  | "categoryId"
+  | "subcategoryId"
+  | "tags"
+  | "formTemplate"
+  | "chatEnabled"
+>
+
+function normalizeId(value: unknown): string | null {
+  if (!value) return null
+  return String(value)
+}
+
+function normalizeString(value: unknown): string | null {
+  if (typeof value !== "string") return null
+  const trimmed = value.trim()
+  return trimmed.length > 0 ? trimmed : null
+}
+
+function normalizeStringArray(value: unknown): string[] {
+  if (!Array.isArray(value)) return []
+  return value.map((item) => normalizeString(item)).filter((item): item is string => Boolean(item))
+}
+
+function normalizeBoolean(value: unknown): boolean | null {
+  if (typeof value === "boolean") return value
+  return null
+}
+
+function compareValue(actual: string | null, op: AutomationConditionComparator, expected: unknown): boolean {
+  if (op === "eq") return actual === normalizeId(expected)
+  if (op === "neq") return actual !== normalizeId(expected)
+  if (op === "in") {
+    const list = normalizeStringArray(expected).map((v) => v)
+    return actual !== null && list.includes(actual)
+  }
+  if (op === "not_in") {
+    const list = normalizeStringArray(expected).map((v) => v)
+    return actual === null || !list.includes(actual)
+  }
+  return false
+}
+
+export function evaluateAutomationConditions(
+  ticket: TicketForAutomation,
+  group: AutomationConditionGroup | null | undefined
+): boolean {
+  if (!group || !Array.isArray(group.conditions) || group.conditions.length === 0) return true
+  const op = group.op === "OR" ? "OR" : "AND"
+
+  const results = group.conditions.map((condition) => {
+    const field = condition.field
+    const operator = condition.op
+
+    if (field === "companyId") return compareValue(normalizeId(ticket.companyId), operator, condition.value)
+    if (field === "queueId") return compareValue(normalizeId(ticket.queueId), operator, condition.value)
+    if (field === "categoryId") return compareValue(normalizeId(ticket.categoryId), operator, condition.value)
+    if (field === "subcategoryId") return compareValue(normalizeId(ticket.subcategoryId), operator, condition.value)
+    if (field === "priority") return compareValue(normalizeString(ticket.priority), operator, condition.value)
+    if (field === "status") return compareValue(normalizeString(ticket.status), operator, condition.value)
+    if (field === "channel") return compareValue(normalizeString(ticket.channel), operator, condition.value)
+    if (field === "formTemplate") return compareValue(normalizeString(ticket.formTemplate), operator, condition.value)
+
+    if (field === "chatEnabled") {
+      const expectedBool = normalizeBoolean(condition.value)
+      if (operator === "is_true") return ticket.chatEnabled === true
+      if (operator === "is_false") return ticket.chatEnabled !== true
+      if (operator === "eq") return expectedBool !== null ? Boolean(ticket.chatEnabled) === expectedBool : false
+      if (operator === "neq") return expectedBool !== null ? Boolean(ticket.chatEnabled) !== expectedBool : false
+      return false
+    }
+
+    if (field === "tag") {
+      const tag = normalizeString(condition.value)
+      if (!tag) return false
+      const has = (ticket.tags ?? []).includes(tag)
+      if (operator === "contains" || operator === "eq") return has
+      if (operator === "not_contains" || operator === "neq") return !has
+      return false
+    }
+
+    return false
+  })
+
+  return op === "OR" ? results.some(Boolean) : results.every(Boolean)
+}

convex/bootstrap.ts

@@ -7,7 +7,7 @@ export const ensureDefaults = mutation({
     let existing = await ctx.db
       .query("queues")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(10);
     existing = await Promise.all(
       existing.map(async (queue) => {
         if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {

convex/categories.ts

@@ -208,7 +208,7 @@ export const list = query({
     const categories = await ctx.db
       .query("ticketCategories")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     if (categories.length === 0) {
       return []
@@ -217,7 +217,7 @@ export const list = query({
     const subcategories = await ctx.db
       .query("ticketSubcategories")
       .withIndex("by_tenant_slug", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     return categories.map((category) => ({
       id: category._id,
@@ -225,6 +225,8 @@ export const list = query({
       slug: category.slug,
       description: category.description,
       order: category.order,
+      createdAt: category.createdAt,
+      updatedAt: category.updatedAt,
       secondary: subcategories
         .filter((item) => item.categoryId === category._id)
         .sort((a, b) => a.order - b.order)
@@ -233,6 +235,9 @@ export const list = query({
           name: item.name,
           slug: item.slug,
           order: item.order,
+          categoryId: String(item.categoryId),
+          createdAt: item.createdAt,
+          updatedAt: item.updatedAt,
         })),
     }))
   },
@@ -244,7 +249,7 @@ export const ensureDefaults = mutation({
     const existingCount = await ctx.db
       .query("ticketCategories")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     if (existingCount.length > 0) {
       return { created: 0 }
@@ -403,7 +408,7 @@ export const deleteCategory = mutation({
       const subs = await ctx.db
         .query("ticketSubcategories")
         .withIndex("by_category_order", (q) => q.eq("categoryId", categoryId))
-        .collect()
+        .take(100)
       for (const sub of subs) {
         await ctx.db.patch(sub._id, {
           categoryId: transferTo,
@@ -413,7 +418,7 @@ export const deleteCategory = mutation({
       const ticketsToMove = await ctx.db
         .query("tickets")
         .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-        .collect()
+        .take(100)
       for (const ticket of ticketsToMove) {
         await ctx.db.patch(ticket._id, {
           categoryId: transferTo,
@@ -432,7 +437,7 @@ export const deleteCategory = mutation({
       const subs = await ctx.db
         .query("ticketSubcategories")
         .withIndex("by_category_order", (q) => q.eq("categoryId", categoryId))
-        .collect()
+        .take(100)
       for (const sub of subs) {
         await ctx.db.delete(sub._id)
       }
@@ -525,7 +530,7 @@ export const deleteSubcategory = mutation({
       const tickets = await ctx.db
         .query("tickets")
         .withIndex("by_tenant_subcategory", (q) => q.eq("tenantId", tenantId).eq("subcategoryId", subcategoryId))
-        .collect()
+        .take(100)
       for (const ticket of tickets) {
         await ctx.db.patch(ticket._id, {
           subcategoryId: transferTo,

convex/categorySlas.ts

@@ -84,7 +84,7 @@ export const get = query({
     const records = await ctx.db
       .query("categorySlaSettings")
       .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-      .collect()
+      .take(100)
 
     return {
       categoryId,
@@ -119,7 +119,7 @@ export const save = mutation({
     const existing = await ctx.db
       .query("categorySlaSettings")
       .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-      .collect()
+      .take(100)
     await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
 
     const now = Date.now()

convex/checklistTemplates.ts

@@ -0,0 +1,376 @@
+import { ConvexError, v } from "convex/values"
+
+import type { Doc, Id } from "./_generated/dataModel"
+import { mutation, query } from "./_generated/server"
+import { requireAdmin, requireStaff } from "./rbac"
+import { normalizeChecklistText } from "./ticketChecklist"
+
+function normalizeTemplateName(input: string) {
+  return input.trim()
+}
+
+function normalizeTemplateDescription(input: string | null | undefined) {
+  const text = (input ?? "").trim()
+  return text.length > 0 ? text : null
+}
+
+type ChecklistItemType = "checkbox" | "question"
+
+type RawTemplateItem = {
+  id?: string
+  text: string
+  description?: string
+  type?: string
+  options?: string[]
+  required?: boolean
+}
+
+type NormalizedTemplateItem = {
+  id: string
+  text: string
+  description?: string
+  type?: ChecklistItemType
+  options?: string[]
+  required?: boolean
+}
+
+function normalizeTemplateItems(
+  raw: RawTemplateItem[],
+  options: { generateId?: () => string }
+): NormalizedTemplateItem[] {
+  if (!Array.isArray(raw) || raw.length === 0) {
+    throw new ConvexError("Adicione pelo menos um item no checklist.")
+  }
+
+  const generateId = options.generateId ?? (() => crypto.randomUUID())
+  const seen = new Set<string>()
+  const items: NormalizedTemplateItem[] = []
+
+  for (const entry of raw) {
+    const id = String(entry.id ?? "").trim() || generateId()
+    if (seen.has(id)) {
+      throw new ConvexError("Itens do checklist com IDs duplicados.")
+    }
+    seen.add(id)
+
+    const text = normalizeChecklistText(entry.text)
+    if (!text) {
+      throw new ConvexError("Todos os itens do checklist precisam ter um texto.")
+    }
+    if (text.length > 240) {
+      throw new ConvexError("Item do checklist muito longo (máx. 240 caracteres).")
+    }
+
+    const description = entry.description?.trim() || undefined
+    const itemType: ChecklistItemType = entry.type === "question" ? "question" : "checkbox"
+    const itemOptions = itemType === "question" && Array.isArray(entry.options)
+      ? entry.options.map((o) => String(o).trim()).filter((o) => o.length > 0)
+      : undefined
+
+    if (itemType === "question" && (!itemOptions || itemOptions.length < 2)) {
+      throw new ConvexError(`A pergunta "${text}" precisa ter pelo menos 2 opções.`)
+    }
+
+    const required = typeof entry.required === "boolean" ? entry.required : true
+    items.push({
+      id,
+      text,
+      description,
+      type: itemType,
+      options: itemOptions,
+      required,
+    })
+  }
+
+  return items
+}
+
+function mapTemplate(template: Doc<"ticketChecklistTemplates">, company: Doc<"companies"> | null) {
+  return {
+    id: template._id,
+    name: template.name,
+    description: template.description ?? "",
+    company: company ? { id: company._id, name: company.name } : null,
+    items: (template.items ?? []).map((item) => ({
+      id: item.id,
+      text: item.text,
+      description: item.description,
+      type: item.type ?? "checkbox",
+      options: item.options,
+      required: typeof item.required === "boolean" ? item.required : true,
+    })),
+    isArchived: Boolean(template.isArchived),
+    createdAt: template.createdAt,
+    updatedAt: template.updatedAt,
+  }
+}
+
+export const listActive = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    companyId: v.optional(v.id("companies")),
+  },
+  handler: async (ctx, { tenantId, viewerId, companyId }) => {
+    await requireStaff(ctx, viewerId, tenantId)
+
+    const templates = await ctx.db
+      .query("ticketChecklistTemplates")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .take(200)
+
+    const filtered = templates.filter((tpl) => {
+      if (tpl.isArchived === true) return false
+      if (!companyId) return true
+      return !tpl.companyId || String(tpl.companyId) === String(companyId)
+    })
+
+    const companiesToHydrate = new Map<string, Id<"companies">>()
+    for (const tpl of filtered) {
+      if (tpl.companyId) {
+        companiesToHydrate.set(String(tpl.companyId), tpl.companyId)
+      }
+    }
+
+    const companyMap = new Map<string, Doc<"companies">>()
+    for (const id of companiesToHydrate.values()) {
+      const company = await ctx.db.get(id)
+      if (company && company.tenantId === tenantId) {
+        companyMap.set(String(id), company as Doc<"companies">)
+      }
+    }
+
+    return filtered
+      .sort((a, b) => {
+        const aSpecific = a.companyId ? 1 : 0
+        const bSpecific = b.companyId ? 1 : 0
+        if (aSpecific !== bSpecific) return bSpecific - aSpecific
+        return (a.name ?? "").localeCompare(b.name ?? "", "pt-BR")
+      })
+      .map((tpl) => mapTemplate(tpl, tpl.companyId ? (companyMap.get(String(tpl.companyId)) ?? null) : null))
+  },
+})
+
+export const list = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    includeArchived: v.optional(v.boolean()),
+  },
+  handler: async (ctx, { tenantId, viewerId, includeArchived }) => {
+    await requireAdmin(ctx, viewerId, tenantId)
+
+    const templates = await ctx.db
+      .query("ticketChecklistTemplates")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .take(500)
+
+    const filtered = templates.filter((tpl) => includeArchived || tpl.isArchived !== true)
+
+    const companiesToHydrate = new Map<string, Id<"companies">>()
+    for (const tpl of filtered) {
+      if (tpl.companyId) {
+        companiesToHydrate.set(String(tpl.companyId), tpl.companyId)
+      }
+    }
+
+    const companyMap = new Map<string, Doc<"companies">>()
+    for (const id of companiesToHydrate.values()) {
+      const company = await ctx.db.get(id)
+      if (company && company.tenantId === tenantId) {
+        companyMap.set(String(id), company as Doc<"companies">)
+      }
+    }
+
+    return filtered
+      .sort((a, b) => {
+        const aSpecific = a.companyId ? 1 : 0
+        const bSpecific = b.companyId ? 1 : 0
+        if (aSpecific !== bSpecific) return bSpecific - aSpecific
+        return (a.name ?? "").localeCompare(b.name ?? "", "pt-BR")
+      })
+      .map((tpl) => mapTemplate(tpl, tpl.companyId ? (companyMap.get(String(tpl.companyId)) ?? null) : null))
+  },
+})
+
+export const create = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    name: v.string(),
+    description: v.optional(v.string()),
+    companyId: v.optional(v.id("companies")),
+    items: v.array(
+      v.object({
+        id: v.optional(v.string()),
+        text: v.string(),
+        description: v.optional(v.string()),
+        type: v.optional(v.string()),
+        options: v.optional(v.array(v.string())),
+        required: v.optional(v.boolean()),
+      }),
+    ),
+    isArchived: v.optional(v.boolean()),
+  },
+  handler: async (ctx, { tenantId, actorId, name, description, companyId, items, isArchived }) => {
+    await requireAdmin(ctx, actorId, tenantId)
+
+    const normalizedName = normalizeTemplateName(name)
+    if (normalizedName.length < 3) {
+      throw new ConvexError("Informe um nome com pelo menos 3 caracteres.")
+    }
+
+    if (companyId) {
+      const company = await ctx.db.get(companyId)
+      if (!company || company.tenantId !== tenantId) {
+        throw new ConvexError("Empresa inválida para o template.")
+      }
+    }
+
+    const normalizedItems = normalizeTemplateItems(items, {})
+    const normalizedDescription = normalizeTemplateDescription(description)
+    const archivedFlag = typeof isArchived === "boolean" ? isArchived : false
+    const now = Date.now()
+
+    return ctx.db.insert("ticketChecklistTemplates", {
+      tenantId,
+      name: normalizedName,
+      description: normalizedDescription ?? undefined,
+      companyId: companyId ?? undefined,
+      items: normalizedItems,
+      isArchived: archivedFlag,
+      createdAt: now,
+      updatedAt: now,
+      createdBy: actorId,
+      updatedBy: actorId,
+    })
+  },
+})
+
+export const update = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    templateId: v.id("ticketChecklistTemplates"),
+    name: v.string(),
+    description: v.optional(v.string()),
+    companyId: v.optional(v.id("companies")),
+    items: v.array(
+      v.object({
+        id: v.optional(v.string()),
+        text: v.string(),
+        description: v.optional(v.string()),
+        type: v.optional(v.string()),
+        options: v.optional(v.array(v.string())),
+        required: v.optional(v.boolean()),
+      }),
+    ),
+    isArchived: v.optional(v.boolean()),
+  },
+  handler: async (ctx, { tenantId, actorId, templateId, name, description, companyId, items, isArchived }) => {
+    await requireAdmin(ctx, actorId, tenantId)
+
+    const existing = await ctx.db.get(templateId)
+    if (!existing || existing.tenantId !== tenantId) {
+      throw new ConvexError("Template de checklist não encontrado.")
+    }
+
+    const normalizedName = normalizeTemplateName(name)
+    if (normalizedName.length < 3) {
+      throw new ConvexError("Informe um nome com pelo menos 3 caracteres.")
+    }
+
+    if (companyId) {
+      const company = await ctx.db.get(companyId)
+      if (!company || company.tenantId !== tenantId) {
+        throw new ConvexError("Empresa inválida para o template.")
+      }
+    }
+
+    const normalizedItems = normalizeTemplateItems(items, {})
+    const normalizedDescription = normalizeTemplateDescription(description)
+    const nextArchived = typeof isArchived === "boolean" ? isArchived : Boolean(existing.isArchived)
+    const now = Date.now()
+
+    await ctx.db.patch(templateId, {
+      name: normalizedName,
+      description: normalizedDescription ?? undefined,
+      companyId: companyId ?? undefined,
+      items: normalizedItems,
+      isArchived: nextArchived,
+      updatedAt: now,
+      updatedBy: actorId,
+    })
+
+    return { ok: true }
+  },
+})
+
+export const remove = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    templateId: v.id("ticketChecklistTemplates"),
+  },
+  handler: async (ctx, { tenantId, actorId, templateId }) => {
+    await requireAdmin(ctx, actorId, tenantId)
+
+    const existing = await ctx.db.get(templateId)
+    if (!existing || existing.tenantId !== tenantId) {
+      throw new ConvexError("Template de checklist não encontrado.")
+    }
+
+    await ctx.db.delete(templateId)
+
+    return { ok: true }
+  },
+})
+
+// DEBUG: Query para verificar dados do template e checklist de um ticket
+export const debugTemplateAndTicketChecklist = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    templateId: v.id("ticketChecklistTemplates"),
+    ticketId: v.optional(v.id("tickets")),
+  },
+  handler: async (ctx, { tenantId, viewerId, templateId, ticketId }) => {
+    await requireStaff(ctx, viewerId, tenantId)
+
+    const template = await ctx.db.get(templateId)
+    if (!template || template.tenantId !== tenantId) {
+      return { error: "Template nao encontrado" }
+    }
+
+    const templateData = {
+      id: String(template._id),
+      name: template.name,
+      description: template.description,
+      hasDescription: Boolean(template.description),
+      descriptionType: typeof template.description,
+      itemsCount: template.items?.length ?? 0,
+    }
+
+    let ticketData = null
+    if (ticketId) {
+      const ticket = await ctx.db.get(ticketId)
+      if (ticket && ticket.tenantId === tenantId) {
+        ticketData = {
+          id: String(ticket._id),
+          checklistCount: ticket.checklist?.length ?? 0,
+          checklistItems: (ticket.checklist ?? []).map((item) => ({
+            id: item.id,
+            text: item.text.substring(0, 50),
+            templateId: item.templateId ? String(item.templateId) : null,
+            templateDescription: item.templateDescription,
+            hasTemplateDescription: Boolean(item.templateDescription),
+            description: item.description,
+            hasDescription: Boolean(item.description),
+          })),
+        }
+      }
+    }
+
+    return { template: templateData, ticket: ticketData }
+  },
+})

convex/commentTemplates.ts

@@ -58,7 +58,7 @@ export const list = query({
     const templates = await ctx.db
       .query("commentTemplates")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     return templates
       .filter((template) => (template.kind ?? "comment") === normalizedKind)

convex/companies.ts

@@ -23,7 +23,7 @@ export const list = query({
     const companies = await ctx.db
       .query("companies")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(200)
     return companies.map((c) => ({ id: c._id, name: c.name, slug: c.slug }))
   },
 })
@@ -131,7 +131,7 @@ export const removeBySlug = mutation({
     const relatedTickets = await ctx.db
       .query("tickets")
       .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", existing._id))
-      .collect()
+      .take(200)
     if (relatedTickets.length > 0) {
       const companySnapshot = {
         name: existing.name,

convex/companySlas.ts

@@ -0,0 +1,273 @@
+import { mutation, query } from "./_generated/server"
+import { ConvexError, v } from "convex/values"
+import type { Id } from "./_generated/dataModel"
+
+import { requireAdmin } from "./rbac"
+
+const PRIORITY_VALUES = ["URGENT", "HIGH", "MEDIUM", "LOW", "DEFAULT"] as const
+const VALID_STATUSES = ["PENDING", "AWAITING_ATTENDANCE", "PAUSED", "RESOLVED"] as const
+const VALID_TIME_MODES = ["business", "calendar"] as const
+
+type CompanySlaRuleInput = {
+  priority: string
+  categoryId?: string | null
+  responseTargetMinutes?: number | null
+  responseMode?: string | null
+  solutionTargetMinutes?: number | null
+  solutionMode?: string | null
+  alertThreshold?: number | null
+  pauseStatuses?: string[] | null
+  calendarType?: string | null
+}
+
+const ruleInput = v.object({
+  priority: v.string(),
+  categoryId: v.optional(v.union(v.id("ticketCategories"), v.null())),
+  responseTargetMinutes: v.optional(v.number()),
+  responseMode: v.optional(v.string()),
+  solutionTargetMinutes: v.optional(v.number()),
+  solutionMode: v.optional(v.string()),
+  alertThreshold: v.optional(v.number()),
+  pauseStatuses: v.optional(v.array(v.string())),
+  calendarType: v.optional(v.string()),
+})
+
+function normalizePriority(value: string) {
+  const upper = value.trim().toUpperCase()
+  return PRIORITY_VALUES.includes(upper as (typeof PRIORITY_VALUES)[number]) ? upper : "DEFAULT"
+}
+
+function sanitizeTime(value?: number | null) {
+  if (typeof value !== "number" || !Number.isFinite(value) || value <= 0) return undefined
+  return Math.round(value)
+}
+
+function normalizeMode(value?: string | null) {
+  if (!value) return "calendar"
+  const normalized = value.toLowerCase()
+  return VALID_TIME_MODES.includes(normalized as (typeof VALID_TIME_MODES)[number]) ? normalized : "calendar"
+}
+
+function normalizeThreshold(value?: number | null) {
+  if (typeof value !== "number" || Number.isNaN(value)) {
+    return 0.8
+  }
+  const clamped = Math.min(Math.max(value, 0.1), 0.95)
+  return Math.round(clamped * 100) / 100
+}
+
+function normalizePauseStatuses(value?: string[] | null) {
+  if (!Array.isArray(value)) return ["PAUSED"]
+  const normalized = new Set<string>()
+  for (const status of value) {
+    if (typeof status !== "string") continue
+    const upper = status.trim().toUpperCase()
+    if (VALID_STATUSES.includes(upper as (typeof VALID_STATUSES)[number])) {
+      normalized.add(upper)
+    }
+  }
+  if (normalized.size === 0) {
+    normalized.add("PAUSED")
+  }
+  return Array.from(normalized)
+}
+
+// Lista todas as empresas que possuem SLA customizado
+export const listCompaniesWithCustomSla = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+  },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireAdmin(ctx, viewerId, tenantId)
+
+    // Busca todas as configurações de SLA por empresa
+    const allSettings = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId))
+      .take(1000)
+
+    // Agrupa por companyId para evitar duplicatas
+    const companyIds = [...new Set(allSettings.map((s) => s.companyId))]
+
+    // Busca dados das empresas
+    const companies = await Promise.all(
+      companyIds.map(async (companyId) => {
+        const company = await ctx.db.get(companyId)
+        if (!company) return null
+        const rulesCount = allSettings.filter((s) => s.companyId === companyId).length
+        return {
+          companyId,
+          companyName: company.name,
+          companySlug: company.slug,
+          rulesCount,
+        }
+      })
+    )
+
+    return companies.filter(Boolean)
+  },
+})
+
+// Busca as regras de SLA de uma empresa específica
+export const get = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    companyId: v.id("companies"),
+  },
+  handler: async (ctx, { tenantId, viewerId, companyId }) => {
+    await requireAdmin(ctx, viewerId, tenantId)
+
+    const company = await ctx.db.get(companyId)
+    if (!company || company.tenantId !== tenantId) {
+      throw new ConvexError("Empresa não encontrada")
+    }
+
+    const records = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
+      .take(100)
+
+    // Busca nomes das categorias referenciadas
+    const categoryIds = [...new Set(records.filter((r) => r.categoryId).map((r) => r.categoryId!))]
+    const categories = await Promise.all(categoryIds.map((id) => ctx.db.get(id)))
+    const categoryNames = new Map(
+      categories.filter(Boolean).map((c) => [c!._id, c!.name])
+    )
+
+    return {
+      companyId,
+      companyName: company.name,
+      rules: records.map((record) => ({
+        priority: record.priority,
+        categoryId: record.categoryId ?? null,
+        categoryName: record.categoryId ? categoryNames.get(record.categoryId) ?? null : null,
+        responseTargetMinutes: record.responseTargetMinutes ?? null,
+        responseMode: record.responseMode ?? "calendar",
+        solutionTargetMinutes: record.solutionTargetMinutes ?? null,
+        solutionMode: record.solutionMode ?? "calendar",
+        alertThreshold: record.alertThreshold ?? 0.8,
+        pauseStatuses: record.pauseStatuses ?? ["PAUSED"],
+      })),
+    }
+  },
+})
+
+// Salva as regras de SLA de uma empresa
+export const save = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    companyId: v.id("companies"),
+    rules: v.array(ruleInput),
+  },
+  handler: async (ctx, { tenantId, actorId, companyId, rules }) => {
+    await requireAdmin(ctx, actorId, tenantId)
+
+    const company = await ctx.db.get(companyId)
+    if (!company || company.tenantId !== tenantId) {
+      throw new ConvexError("Empresa não encontrada")
+    }
+
+    // Valida categorias referenciadas
+    for (const rule of rules) {
+      if (rule.categoryId) {
+        const category = await ctx.db.get(rule.categoryId)
+        if (!category || category.tenantId !== tenantId) {
+          throw new ConvexError(`Categoria inválida: ${rule.categoryId}`)
+        }
+      }
+    }
+
+    const sanitized = sanitizeRules(rules)
+
+    // Remove regras existentes da empresa
+    const existing = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
+      .take(100)
+
+    await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
+
+    // Insere novas regras
+    const now = Date.now()
+    for (const rule of sanitized) {
+      await ctx.db.insert("companySlaSettings", {
+        tenantId,
+        companyId,
+        categoryId: rule.categoryId ? (rule.categoryId as Id<"ticketCategories">) : undefined,
+        priority: rule.priority,
+        responseTargetMinutes: rule.responseTargetMinutes,
+        responseMode: rule.responseMode,
+        solutionTargetMinutes: rule.solutionTargetMinutes,
+        solutionMode: rule.solutionMode,
+        alertThreshold: rule.alertThreshold,
+        pauseStatuses: rule.pauseStatuses,
+        calendarType: rule.calendarType ?? undefined,
+        createdAt: now,
+        updatedAt: now,
+        actorId,
+      })
+    }
+
+    return { ok: true }
+  },
+})
+
+// Remove todas as regras de SLA de uma empresa
+export const remove = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    companyId: v.id("companies"),
+  },
+  handler: async (ctx, { tenantId, actorId, companyId }) => {
+    await requireAdmin(ctx, actorId, tenantId)
+
+    const company = await ctx.db.get(companyId)
+    if (!company || company.tenantId !== tenantId) {
+      throw new ConvexError("Empresa não encontrada")
+    }
+
+    const existing = await ctx.db
+      .query("companySlaSettings")
+      .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
+      .take(100)
+
+    await Promise.all(existing.map((record) => ctx.db.delete(record._id)))
+
+    return { ok: true }
+  },
+})
+
+function sanitizeRules(rules: CompanySlaRuleInput[]) {
+  // Chave única: categoryId + priority
+  const normalized: Map<string, ReturnType<typeof buildRule>> = new Map()
+
+  for (const rule of rules) {
+    const built = buildRule(rule)
+    const key = `${built.categoryId ?? "ALL"}-${built.priority}`
+    normalized.set(key, built)
+  }
+
+  return Array.from(normalized.values())
+}
+
+function buildRule(rule: CompanySlaRuleInput) {
+  const priority = normalizePriority(rule.priority)
+  const responseTargetMinutes = sanitizeTime(rule.responseTargetMinutes)
+  const solutionTargetMinutes = sanitizeTime(rule.solutionTargetMinutes)
+
+  return {
+    priority,
+    categoryId: rule.categoryId ?? null,
+    responseTargetMinutes,
+    responseMode: normalizeMode(rule.responseMode),
+    solutionTargetMinutes,
+    solutionMode: normalizeMode(rule.solutionMode),
+    alertThreshold: normalizeThreshold(rule.alertThreshold),
+    pauseStatuses: normalizePauseStatuses(rule.pauseStatuses),
+    calendarType: rule.calendarType ?? null,
+  }
+}

convex/crons.ts

@@ -1,5 +1,59 @@
 import { cronJobs } from "convex/server"
+import { api } from "./_generated/api"
 
 const crons = cronJobs()
 
+// =============================================================================
+// CRON JOBS DESABILITADOS PARA REDUZIR USO DE MEMORIA
+// =============================================================================
+// Os cron jobs do Convex criam registros em _scheduled_job_logs que acumulam
+// versoes em memoria (o Convex self-hosted carrega TODAS as versoes em RAM).
+//
+// Esses jobs foram movidos para endpoints HTTP em /api/cron/* e devem ser
+// chamados via N8N ou outro scheduler externo:
+//
+// - POST /api/cron/chat-cleanup   (substitui auto-end-inactive-chat-sessions)
+// - POST /api/cron/usb-cleanup    (substitui cleanup-stale-usb-policies)
+//
+// Autenticacao: Bearer token no header Authorization (usar CRON_SECRET ou REPORTS_CRON_SECRET)
+// =============================================================================
+
+// Flags to keep heavy jobs disabled until the Convex backend stabilizes.
+const reportsCronEnabled = process.env.REPORTS_CRON_ENABLED === "true"
+const autoPauseCronEnabled = process.env.AUTO_PAUSE_ENABLED === "true"
+
+if (reportsCronEnabled) {
+  crons.interval(
+    "report-export-runner",
+    { minutes: 15 },
+    api.reports.triggerScheduledExports,
+    {}
+  )
+}
+
+if (autoPauseCronEnabled) {
+  crons.daily(
+    "auto-pause-internal-lunch",
+    { hourUTC: 15, minuteUTC: 0 },
+    api.tickets.pauseInternalSessionsForLunch,
+    {}
+  )
+}
+
+// DESABILITADO - Movido para /api/cron/usb-cleanup (chamado via N8N)
+// crons.interval(
+//   "cleanup-stale-usb-policies",
+//   { minutes: 30 },
+//   api.usbPolicy.cleanupStalePendingPolicies,
+//   {}
+// )
+
+// DESABILITADO - Movido para /api/cron/chat-cleanup (chamado via N8N)
+// crons.interval(
+//   "auto-end-inactive-chat-sessions",
+//   { minutes: 1 },
+//   api.liveChat.autoEndInactiveSessions,
+//   {}
+// )
+
 export default crons

convex/dashboards.ts

@@ -219,7 +219,7 @@ export const list = query({
     const dashboards = await ctx.db
       .query("dashboards")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     const filtered = (includeArchived ? dashboards : dashboards.filter((d) => !(d.isArchived ?? false))).sort(
       (a, b) => b.updatedAt - a.updatedAt,
@@ -230,7 +230,7 @@ export const list = query({
         const widgets = await ctx.db
           .query("dashboardWidgets")
           .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboard._id))
-          .collect()
+          .take(100)
         return {
           ...sanitizeDashboard(dashboard),
           widgetsCount: widgets.length,
@@ -256,14 +256,14 @@ export const get = query({
     const widgets = await ctx.db
       .query("dashboardWidgets")
       .withIndex("by_dashboard_order", (q) => q.eq("dashboardId", dashboardId))
-      .collect()
+      .take(100)
 
     widgets.sort((a, b) => a.order - b.order || a.createdAt - b.createdAt)
 
     const shares = await ctx.db
       .query("dashboardShares")
       .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .collect()
+      .take(50)
 
     return {
       dashboard: sanitizeDashboard(dashboard),
@@ -457,7 +457,7 @@ export const updateLayout = mutation({
     const widgets = await ctx.db
       .query("dashboardWidgets")
       .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .collect()
+      .take(100)
 
     const byKey = new Map<string, Doc<"dashboardWidgets">>()
     widgets.forEach((widget) => byKey.set(widget.widgetKey, widget))
@@ -518,7 +518,7 @@ export const addWidget = mutation({
     const existingWidgets = await ctx.db
       .query("dashboardWidgets")
       .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .collect()
+      .take(100)
 
     const widgetId = await ctx.db.insert("dashboardWidgets", {
       tenantId,
@@ -617,7 +617,7 @@ export const ensureQueueSummaryWidget = mutation({
     const widgets = await ctx.db
       .query("dashboardWidgets")
       .withIndex("by_dashboard_order", (q) => q.eq("dashboardId", dashboardId))
-      .collect()
+      .take(100)
 
     widgets.sort((a, b) => a.order - b.order || a.createdAt - b.createdAt)
 
@@ -871,7 +871,7 @@ export const upsertShare = mutation({
     const existingShares = await ctx.db
       .query("dashboardShares")
       .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .collect()
+      .take(50)
 
     const now = Date.now()
     let shareDoc = existingShares.find((share) => share.audience === audience)
@@ -917,7 +917,7 @@ export const revokeShareToken = mutation({
     const shares = await ctx.db
       .query("dashboardShares")
       .withIndex("by_dashboard", (q) => q.eq("dashboardId", dashboardId))
-      .collect()
+      .take(50)
 
     for (const share of shares) {
       if (share.audience === "public-link") {

convex/deviceExportTemplates.ts

@@ -37,7 +37,7 @@ async function unsetDefaults(
   const templates = await ctx.db
     .query("deviceExportTemplates")
     .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .collect()
+    .take(100)
 
   await Promise.all(
     templates
@@ -73,7 +73,7 @@ export const list = query({
     const templates = await ctx.db
       .query("deviceExportTemplates")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     return templates
       .filter((tpl) => {
@@ -112,7 +112,7 @@ export const listForTenant = query({
     const templates = await ctx.db
       .query("deviceExportTemplates")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     return templates
       .filter((tpl) => tpl.isActive !== false)
@@ -149,7 +149,7 @@ export const getDefault = query({
           .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
       : ctx.db.query("deviceExportTemplates").withIndex("by_tenant_default", (q) => q.eq("tenantId", tenantId).eq("isDefault", true))
 
-    const templates = await indexQuery.collect()
+    const templates = await indexQuery.take(100)
     const candidate = templates.find((tpl) => tpl.isDefault) ?? null
     if (candidate) {
       return {
@@ -357,7 +357,7 @@ export const clearCompanyDefault = mutation({
     const templates = await ctx.db
       .query("deviceExportTemplates")
       .withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", companyId))
-      .collect()
+      .take(100)
     const now = Date.now()
     await Promise.all(
       templates.map((tpl) =>

convex/deviceFieldDefaults.ts

@@ -73,11 +73,11 @@ export async function ensureMobileDeviceFields(ctx: MutationCtx, tenantId: strin
   const existingMobileFields = await ctx.db
     .query("deviceFields")
     .withIndex("by_tenant_scope", (q) => q.eq("tenantId", tenantId).eq("scope", "mobile"))
-    .collect();
+    .take(100);
   const allFields = await ctx.db
     .query("deviceFields")
     .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-    .collect();
+    .take(100);
 
   const existingByKey = new Map<string, Doc<"deviceFields">>();
   existingMobileFields.forEach((field) => existingByKey.set(field.key, field));

convex/deviceFields.ts

@@ -64,7 +64,7 @@ export const list = query({
       .query("deviceFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
 
-    const fields = await fieldsQuery.collect()
+    const fields = await fieldsQuery.take(100)
     return fields
       .filter((field) => matchesCompany(field.companyId, companyId, true))
       .filter((field) => matchesScope(field.scope, scope))
@@ -96,7 +96,7 @@ export const listForTenant = query({
     const fields = await ctx.db
       .query("deviceFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
 
     return fields
       .filter((field) => matchesCompany(field.companyId, companyId, false))
@@ -153,7 +153,7 @@ export const create = mutation({
     const existing = await ctx.db
       .query("deviceFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", args.tenantId))
-      .collect()
+      .take(100)
     const maxOrder = existing.reduce((acc, item) => Math.max(acc, item.order ?? 0), 0)
     const now = Date.now()
 

convex/emprestimos.ts

@@ -0,0 +1,359 @@
+import { v } from "convex/values"
+import { mutation, query, type QueryCtx, type MutationCtx } from "./_generated/server"
+import type { Id } from "./_generated/dataModel"
+
+const EMPRESTIMO_STATUS = ["ATIVO", "DEVOLVIDO", "ATRASADO", "CANCELADO"] as const
+type EmprestimoStatus = (typeof EMPRESTIMO_STATUS)[number]
+
+const EQUIPAMENTO_TIPOS = [
+  "NOTEBOOK",
+  "DESKTOP",
+  "MONITOR",
+  "TECLADO",
+  "MOUSE",
+  "HEADSET",
+  "WEBCAM",
+  "IMPRESSORA",
+  "SCANNER",
+  "PROJETOR",
+  "TABLET",
+  "CELULAR",
+  "ROTEADOR",
+  "SWITCH",
+  "OUTRO",
+] as const
+
+async function getNextReference(ctx: MutationCtx, tenantId: string): Promise<number> {
+  const last = await ctx.db
+    .query("emprestimos")
+    .withIndex("by_tenant_reference", (q) => q.eq("tenantId", tenantId))
+    .order("desc")
+    .first()
+  return (last?.reference ?? 0) + 1
+}
+
+export const list = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    status: v.optional(v.string()),
+    clienteId: v.optional(v.id("companies")),
+    tecnicoId: v.optional(v.id("users")),
+    limit: v.optional(v.number()),
+  },
+  handler: async (ctx, args) => {
+    const { tenantId, status, clienteId, tecnicoId, limit = 100 } = args
+
+    let baseQuery = ctx.db
+      .query("emprestimos")
+      .withIndex("by_tenant_created", (q) => q.eq("tenantId", tenantId))
+      .order("desc")
+
+    const all = await baseQuery.take(limit * 2)
+
+    let filtered = all
+    if (status) {
+      filtered = filtered.filter((e) => e.status === status)
+    }
+    if (clienteId) {
+      filtered = filtered.filter((e) => e.clienteId === clienteId)
+    }
+    if (tecnicoId) {
+      filtered = filtered.filter((e) => e.tecnicoId === tecnicoId)
+    }
+
+    return filtered.slice(0, limit).map((emprestimo) => ({
+      id: emprestimo._id,
+      reference: emprestimo.reference,
+      clienteId: emprestimo.clienteId,
+      clienteNome: emprestimo.clienteSnapshot.name,
+      responsavelNome: emprestimo.responsavelNome,
+      responsavelContato: emprestimo.responsavelContato,
+      tecnicoId: emprestimo.tecnicoId,
+      tecnicoNome: emprestimo.tecnicoSnapshot.name,
+      tecnicoEmail: emprestimo.tecnicoSnapshot.email,
+      equipamentos: emprestimo.equipamentos,
+      quantidade: emprestimo.quantidade,
+      valor: emprestimo.valor,
+      dataEmprestimo: emprestimo.dataEmprestimo,
+      dataFimPrevisto: emprestimo.dataFimPrevisto,
+      dataDevolucao: emprestimo.dataDevolucao,
+      status: emprestimo.status,
+      observacoes: emprestimo.observacoes,
+      observacoesDevolucao: emprestimo.observacoesDevolucao,
+      multaDiaria: emprestimo.multaDiaria,
+      multaCalculada: emprestimo.multaCalculada,
+      createdAt: emprestimo.createdAt,
+      updatedAt: emprestimo.updatedAt,
+    }))
+  },
+})
+
+export const getById = query({
+  args: {
+    id: v.id("emprestimos"),
+    viewerId: v.id("users"),
+  },
+  handler: async (ctx, args) => {
+    const emprestimo = await ctx.db.get(args.id)
+    if (!emprestimo) return null
+
+    return {
+      id: emprestimo._id,
+      reference: emprestimo.reference,
+      clienteId: emprestimo.clienteId,
+      clienteSnapshot: emprestimo.clienteSnapshot,
+      responsavelNome: emprestimo.responsavelNome,
+      responsavelContato: emprestimo.responsavelContato,
+      tecnicoId: emprestimo.tecnicoId,
+      tecnicoSnapshot: emprestimo.tecnicoSnapshot,
+      equipamentos: emprestimo.equipamentos,
+      quantidade: emprestimo.quantidade,
+      valor: emprestimo.valor,
+      dataEmprestimo: emprestimo.dataEmprestimo,
+      dataFimPrevisto: emprestimo.dataFimPrevisto,
+      dataDevolucao: emprestimo.dataDevolucao,
+      status: emprestimo.status,
+      observacoes: emprestimo.observacoes,
+      multaDiaria: emprestimo.multaDiaria,
+      multaCalculada: emprestimo.multaCalculada,
+      createdBy: emprestimo.createdBy,
+      createdAt: emprestimo.createdAt,
+      updatedAt: emprestimo.updatedAt,
+    }
+  },
+})
+
+export const create = mutation({
+  args: {
+    tenantId: v.string(),
+    createdBy: v.id("users"),
+    clienteId: v.id("companies"),
+    responsavelNome: v.string(),
+    responsavelContato: v.optional(v.string()),
+    tecnicoId: v.id("users"),
+    equipamentos: v.array(v.object({
+      id: v.string(),
+      tipo: v.string(),
+      marca: v.string(),
+      modelo: v.string(),
+      serialNumber: v.optional(v.string()),
+      patrimonio: v.optional(v.string()),
+    })),
+    valor: v.optional(v.number()),
+    dataEmprestimo: v.number(),
+    dataFimPrevisto: v.number(),
+    observacoes: v.optional(v.string()),
+    multaDiaria: v.optional(v.number()),
+  },
+  handler: async (ctx, args) => {
+    const now = Date.now()
+    const reference = await getNextReference(ctx, args.tenantId)
+
+    const cliente = await ctx.db.get(args.clienteId)
+    if (!cliente) {
+      throw new Error("Cliente nao encontrado")
+    }
+
+    const tecnico = await ctx.db.get(args.tecnicoId)
+    if (!tecnico) {
+      throw new Error("Tecnico nao encontrado")
+    }
+
+    const emprestimoId = await ctx.db.insert("emprestimos", {
+      tenantId: args.tenantId,
+      reference,
+      clienteId: args.clienteId,
+      clienteSnapshot: {
+        name: cliente.name,
+        slug: cliente.slug,
+      },
+      responsavelNome: args.responsavelNome,
+      responsavelContato: args.responsavelContato,
+      tecnicoId: args.tecnicoId,
+      tecnicoSnapshot: {
+        name: tecnico.name,
+        email: tecnico.email,
+      },
+      equipamentos: args.equipamentos,
+      quantidade: args.equipamentos.length,
+      valor: args.valor,
+      dataEmprestimo: args.dataEmprestimo,
+      dataFimPrevisto: args.dataFimPrevisto,
+      status: "ATIVO",
+      observacoes: args.observacoes,
+      multaDiaria: args.multaDiaria,
+      createdBy: args.createdBy,
+      createdAt: now,
+      updatedAt: now,
+    })
+
+    const creator = await ctx.db.get(args.createdBy)
+    await ctx.db.insert("emprestimoHistorico", {
+      tenantId: args.tenantId,
+      emprestimoId,
+      tipo: "CRIADO",
+      descricao: `Emprestimo #${reference} criado`,
+      autorId: args.createdBy,
+      autorSnapshot: {
+        name: creator?.name ?? "Sistema",
+        email: creator?.email,
+      },
+      createdAt: now,
+    })
+
+    return { id: emprestimoId, reference }
+  },
+})
+
+export const devolver = mutation({
+  args: {
+    id: v.id("emprestimos"),
+    updatedBy: v.id("users"),
+    observacoes: v.optional(v.string()),
+  },
+  handler: async (ctx, args) => {
+    const emprestimo = await ctx.db.get(args.id)
+    if (!emprestimo) {
+      throw new Error("Emprestimo nao encontrado")
+    }
+
+    if (emprestimo.status === "DEVOLVIDO") {
+      throw new Error("Emprestimo ja foi devolvido")
+    }
+
+    const now = Date.now()
+    let multaCalculada: number | undefined
+
+    if (emprestimo.multaDiaria && now > emprestimo.dataFimPrevisto) {
+      const diasAtraso = Math.ceil((now - emprestimo.dataFimPrevisto) / (1000 * 60 * 60 * 24))
+      multaCalculada = diasAtraso * emprestimo.multaDiaria
+    }
+
+    await ctx.db.patch(args.id, {
+      status: "DEVOLVIDO",
+      dataDevolucao: now,
+      multaCalculada,
+      observacoesDevolucao: args.observacoes,
+      updatedBy: args.updatedBy,
+      updatedAt: now,
+    })
+
+    const updater = await ctx.db.get(args.updatedBy)
+    await ctx.db.insert("emprestimoHistorico", {
+      tenantId: emprestimo.tenantId,
+      emprestimoId: args.id,
+      tipo: "DEVOLVIDO",
+      descricao: `Emprestimo #${emprestimo.reference} devolvido${multaCalculada ? ` com multa de R$ ${multaCalculada.toFixed(2)}` : ""}`,
+      alteracoes: { multaCalculada },
+      autorId: args.updatedBy,
+      autorSnapshot: {
+        name: updater?.name ?? "Sistema",
+        email: updater?.email,
+      },
+      createdAt: now,
+    })
+
+    return { ok: true, multaCalculada }
+  },
+})
+
+export const update = mutation({
+  args: {
+    id: v.id("emprestimos"),
+    updatedBy: v.id("users"),
+    responsavelNome: v.optional(v.string()),
+    responsavelContato: v.optional(v.string()),
+    dataFimPrevisto: v.optional(v.number()),
+    observacoes: v.optional(v.string()),
+    multaDiaria: v.optional(v.number()),
+    status: v.optional(v.string()),
+  },
+  handler: async (ctx, args) => {
+    const emprestimo = await ctx.db.get(args.id)
+    if (!emprestimo) {
+      throw new Error("Emprestimo nao encontrado")
+    }
+
+    const now = Date.now()
+    const updates: Record<string, unknown> = {
+      updatedBy: args.updatedBy,
+      updatedAt: now,
+    }
+
+    if (args.responsavelNome !== undefined) updates.responsavelNome = args.responsavelNome
+    if (args.responsavelContato !== undefined) updates.responsavelContato = args.responsavelContato
+    if (args.dataFimPrevisto !== undefined) updates.dataFimPrevisto = args.dataFimPrevisto
+    if (args.observacoes !== undefined) updates.observacoes = args.observacoes
+    if (args.multaDiaria !== undefined) updates.multaDiaria = args.multaDiaria
+    if (args.status !== undefined) updates.status = args.status
+
+    await ctx.db.patch(args.id, updates)
+
+    const updater = await ctx.db.get(args.updatedBy)
+    await ctx.db.insert("emprestimoHistorico", {
+      tenantId: emprestimo.tenantId,
+      emprestimoId: args.id,
+      tipo: "MODIFICADO",
+      descricao: `Emprestimo #${emprestimo.reference} atualizado`,
+      alteracoes: updates,
+      autorId: args.updatedBy,
+      autorSnapshot: {
+        name: updater?.name ?? "Sistema",
+        email: updater?.email,
+      },
+      createdAt: now,
+    })
+
+    return { ok: true }
+  },
+})
+
+export const getHistorico = query({
+  args: {
+    emprestimoId: v.id("emprestimos"),
+    limit: v.optional(v.number()),
+  },
+  handler: async (ctx, args) => {
+    const historico = await ctx.db
+      .query("emprestimoHistorico")
+      .withIndex("by_emprestimo_created", (q) => q.eq("emprestimoId", args.emprestimoId))
+      .order("desc")
+      .take(args.limit ?? 50)
+
+    return historico.map((h) => ({
+      id: h._id,
+      tipo: h.tipo,
+      descricao: h.descricao,
+      alteracoes: h.alteracoes,
+      autorNome: h.autorSnapshot.name,
+      createdAt: h.createdAt,
+    }))
+  },
+})
+
+export const getStats = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+  },
+  handler: async (ctx, args) => {
+    const all = await ctx.db
+      .query("emprestimos")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
+      .take(200)
+
+    const now = Date.now()
+    const ativos = all.filter((e) => e.status === "ATIVO")
+    const atrasados = ativos.filter((e) => e.dataFimPrevisto < now)
+    const devolvidos = all.filter((e) => e.status === "DEVOLVIDO")
+
+    return {
+      total: all.length,
+      ativos: ativos.length,
+      atrasados: atrasados.length,
+      devolvidos: devolvidos.length,
+      valorTotalAtivo: ativos.reduce((sum, e) => sum + (e.valor ?? 0), 0),
+    }
+  },
+})

convex/fields.ts

@@ -53,7 +53,7 @@ export const list = query({
     const fields = await ctx.db
       .query("ticketFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(100);
 
     return fields
       .filter((field) => {
@@ -87,7 +87,7 @@ export const listForTenant = query({
     const fields = await ctx.db
       .query("ticketFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(100);
 
     return fields
       .filter((field) => {
@@ -157,7 +157,7 @@ export const create = mutation({
     const existing = await ctx.db
       .query("ticketFields")
       .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(100);
     const maxOrder = existing.reduce((acc: number, item: Doc<"ticketFields">) => Math.max(acc, item.order ?? 0), 0);
 
     const now = Date.now();

convex/incidents.ts

@@ -0,0 +1,178 @@
+import { ConvexError, v } from "convex/values"
+
+import { mutation, query } from "./_generated/server"
+import type { Id } from "./_generated/dataModel"
+import { requireStaff } from "./rbac"
+
+const DEFAULT_STATUS = "investigating"
+
+function timelineId() {
+  if (typeof crypto !== "undefined" && typeof crypto.randomUUID === "function") {
+    return crypto.randomUUID()
+  }
+  return `${Date.now()}-${Math.random().toString(36).slice(2, 10)}`
+}
+
+export const list = query({
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireStaff(ctx, viewerId, tenantId)
+    const incidents = await ctx.db
+      .query("incidents")
+      .withIndex("by_tenant_updated", (q) => q.eq("tenantId", tenantId))
+      .order("desc")
+      .take(100)
+    return incidents
+  },
+})
+
+export const createIncident = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    title: v.string(),
+    severity: v.string(),
+    impactSummary: v.optional(v.string()),
+    affectedQueues: v.optional(v.array(v.string())),
+    initialUpdate: v.optional(v.string()),
+  },
+  handler: async (ctx, { tenantId, actorId, title, severity, impactSummary, affectedQueues, initialUpdate }) => {
+    const viewer = await requireStaff(ctx, actorId, tenantId)
+    const normalizedTitle = title.trim()
+    if (normalizedTitle.length < 3) {
+      throw new ConvexError("Informe um título válido para o incidente")
+    }
+    const now = Date.now()
+    const timelineEntry = {
+      id: timelineId(),
+      authorId: actorId,
+      authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
+      message: initialUpdate?.trim().length ? initialUpdate.trim() : "Incidente registrado.",
+      type: "created",
+      createdAt: now,
+    }
+    const id = await ctx.db.insert("incidents", {
+      tenantId,
+      title: normalizedTitle,
+      status: DEFAULT_STATUS,
+      severity,
+      impactSummary: impactSummary?.trim() || undefined,
+      affectedQueues: affectedQueues ?? [],
+      ownerId: actorId,
+      ownerName: viewer.user.name ?? undefined,
+      ownerEmail: viewer.user.email ?? undefined,
+      startedAt: now,
+      updatedAt: now,
+      resolvedAt: undefined,
+      timeline: [timelineEntry],
+    })
+    return id
+  },
+})
+
+export const updateIncidentStatus = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    incidentId: v.id("incidents"),
+    status: v.string(),
+  },
+  handler: async (ctx, { tenantId, actorId, incidentId, status }) => {
+    const viewer = await requireStaff(ctx, actorId, tenantId)
+    const incident = await ctx.db.get(incidentId)
+    if (!incident || incident.tenantId !== tenantId) {
+      throw new ConvexError("Incidente não encontrado")
+    }
+    const now = Date.now()
+    const timeline = [
+      ...(incident.timeline ?? []),
+      {
+        id: timelineId(),
+        authorId: actorId,
+        authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
+        message: `Status atualizado para ${status}`,
+        type: "status",
+        createdAt: now,
+      },
+    ]
+    await ctx.db.patch(incidentId, {
+      status,
+      updatedAt: now,
+      resolvedAt: status === "resolved" ? now : incident.resolvedAt ?? undefined,
+      timeline,
+    })
+  },
+})
+
+export const bulkUpdateIncidentStatus = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    incidentIds: v.array(v.id("incidents")),
+    status: v.string(),
+  },
+  handler: async (ctx, { tenantId, actorId, incidentIds, status }) => {
+    const viewer = await requireStaff(ctx, actorId, tenantId)
+    const now = Date.now()
+    for (const incidentId of incidentIds) {
+      const incident = await ctx.db.get(incidentId)
+      if (!incident || incident.tenantId !== tenantId) continue
+      const timeline = [
+        ...(incident.timeline ?? []),
+        {
+          id: timelineId(),
+          authorId: actorId,
+          authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
+          message: `Status atualizado em massa para ${status}`,
+          type: "status",
+          createdAt: now,
+        },
+      ]
+      await ctx.db.patch(incidentId, {
+        status,
+        updatedAt: now,
+        resolvedAt: status === "resolved" ? now : incident.resolvedAt ?? undefined,
+        timeline,
+      })
+    }
+  },
+})
+
+export const addIncidentUpdate = mutation({
+  args: {
+    tenantId: v.string(),
+    actorId: v.id("users"),
+    incidentId: v.id("incidents"),
+    message: v.string(),
+    status: v.optional(v.string()),
+  },
+  handler: async (ctx, { tenantId, actorId, incidentId, message, status }) => {
+    const viewer = await requireStaff(ctx, actorId, tenantId)
+    const incident = await ctx.db.get(incidentId)
+    if (!incident || incident.tenantId !== tenantId) {
+      throw new ConvexError("Incidente não encontrado")
+    }
+    const trimmed = message.trim()
+    if (trimmed.length < 3) {
+      throw new ConvexError("Descreva a atualização do incidente")
+    }
+    const now = Date.now()
+    const timeline = [
+      ...(incident.timeline ?? []),
+      {
+        id: timelineId(),
+        authorId: actorId,
+        authorName: viewer.user.name ?? viewer.user.email ?? "Equipe",
+        message: trimmed,
+        type: "update",
+        createdAt: now,
+      },
+    ]
+    await ctx.db.patch(incidentId, {
+      timeline,
+      status: status ?? incident.status,
+      updatedAt: now,
+      resolvedAt: status === "resolved" ? now : incident.resolvedAt ?? undefined,
+    })
+  },
+})

convex/invites.ts

@@ -11,7 +11,7 @@ export const list = query({
     const invites = await ctx.db
       .query("userInvites")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(100);
 
     return invites
       .sort((a, b) => (b.createdAt ?? 0) - (a.createdAt ?? 0))

convex/machineSoftware.ts

@@ -0,0 +1,276 @@
+import { mutation, query, internalMutation } from "./_generated/server"
+import { v } from "convex/values"
+import type { Id } from "./_generated/dataModel"
+
+// Tipo para software recebido do agente
+type SoftwareInput = {
+  name: string
+  version?: string
+  publisher?: string
+  source?: string
+}
+
+// Upsert de softwares de uma maquina (chamado pelo heartbeat)
+export const syncFromHeartbeat = internalMutation({
+  args: {
+    tenantId: v.string(),
+    machineId: v.id("machines"),
+    software: v.array(
+      v.object({
+        name: v.string(),
+        version: v.optional(v.string()),
+        publisher: v.optional(v.string()),
+        source: v.optional(v.string()),
+      })
+    ),
+  },
+  handler: async (ctx, { tenantId, machineId, software }) => {
+    const now = Date.now()
+
+    // Busca softwares existentes da maquina
+    const existing = await ctx.db
+      .query("machineSoftware")
+      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
+      .collect()
+
+    const existingMap = new Map(existing.map((s) => [`${s.nameLower}|${s.version ?? ""}`, s]))
+
+    // Processa cada software recebido
+    const seenKeys = new Set<string>()
+    for (const item of software) {
+      if (!item.name || item.name.trim().length === 0) continue
+
+      const nameLower = item.name.toLowerCase().trim()
+      const key = `${nameLower}|${item.version ?? ""}`
+      seenKeys.add(key)
+
+      const existingDoc = existingMap.get(key)
+      if (existingDoc) {
+        // Atualiza lastSeenAt se ja existe
+        await ctx.db.patch(existingDoc._id, {
+          lastSeenAt: now,
+          publisher: item.publisher || existingDoc.publisher,
+          source: item.source || existingDoc.source,
+        })
+      } else {
+        // Cria novo registro
+        await ctx.db.insert("machineSoftware", {
+          tenantId,
+          machineId,
+          name: item.name.trim(),
+          nameLower,
+          version: item.version?.trim() || undefined,
+          publisher: item.publisher?.trim() || undefined,
+          source: item.source?.trim() || undefined,
+          detectedAt: now,
+          lastSeenAt: now,
+        })
+      }
+    }
+
+    // Remove softwares que nao foram vistos (desinstalados)
+    // So remove se o software nao foi visto nas ultimas 24 horas
+    const staleThreshold = now - 24 * 60 * 60 * 1000
+    for (const doc of existing) {
+      const key = `${doc.nameLower}|${doc.version ?? ""}`
+      if (!seenKeys.has(key) && doc.lastSeenAt < staleThreshold) {
+        await ctx.db.delete(doc._id)
+      }
+    }
+
+    return { processed: software.length }
+  },
+})
+
+// Lista softwares de uma maquina com paginacao e filtros
+export const listByMachine = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    machineId: v.id("machines"),
+    search: v.optional(v.string()),
+    limit: v.optional(v.number()),
+    cursor: v.optional(v.string()),
+  },
+  handler: async (ctx, { machineId, search, limit = 50, cursor }) => {
+    const pageLimit = Math.min(limit, 100)
+
+    let query = ctx.db
+      .query("machineSoftware")
+      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
+
+    // Coleta todos e filtra em memoria (Convex nao suporta LIKE)
+    const all = await query.collect()
+
+    // Filtra por search se fornecido
+    let filtered = all
+    if (search && search.trim().length > 0) {
+      const searchLower = search.toLowerCase().trim()
+      filtered = all.filter(
+        (s) =>
+          s.nameLower.includes(searchLower) ||
+          (s.publisher && s.publisher.toLowerCase().includes(searchLower)) ||
+          (s.version && s.version.toLowerCase().includes(searchLower))
+      )
+    }
+
+    // Ordena por nome
+    filtered.sort((a, b) => a.nameLower.localeCompare(b.nameLower))
+
+    // Paginacao manual
+    let startIndex = 0
+    if (cursor) {
+      const cursorIndex = filtered.findIndex((s) => s._id === cursor)
+      if (cursorIndex >= 0) {
+        startIndex = cursorIndex + 1
+      }
+    }
+
+    const page = filtered.slice(startIndex, startIndex + pageLimit)
+    const nextCursor = page.length === pageLimit ? page[page.length - 1]._id : null
+
+    return {
+      items: page.map((s) => ({
+        id: s._id,
+        name: s.name,
+        version: s.version ?? null,
+        publisher: s.publisher ?? null,
+        source: s.source ?? null,
+        detectedAt: s.detectedAt,
+        lastSeenAt: s.lastSeenAt,
+      })),
+      total: filtered.length,
+      nextCursor,
+    }
+  },
+})
+
+// Lista softwares de todas as maquinas de um tenant (para admin)
+export const listByTenant = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    search: v.optional(v.string()),
+    machineId: v.optional(v.id("machines")),
+    limit: v.optional(v.number()),
+    cursor: v.optional(v.string()),
+  },
+  handler: async (ctx, { tenantId, search, machineId, limit = 50, cursor }) => {
+    const pageLimit = Math.min(limit, 100)
+
+    // Busca por tenant ou por maquina especifica
+    let all: Array<{
+      _id: Id<"machineSoftware">
+      tenantId: string
+      machineId: Id<"machines">
+      name: string
+      nameLower: string
+      version?: string
+      publisher?: string
+      source?: string
+      detectedAt: number
+      lastSeenAt: number
+    }>
+
+    if (machineId) {
+      all = await ctx.db
+        .query("machineSoftware")
+        .withIndex("by_tenant_machine", (q) => q.eq("tenantId", tenantId).eq("machineId", machineId))
+        .collect()
+    } else {
+      // Busca por tenant - pode ser grande, limita
+      all = await ctx.db
+        .query("machineSoftware")
+        .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
+        .take(5000)
+    }
+
+    // Filtra por search
+    let filtered = all
+    if (search && search.trim().length > 0) {
+      const searchLower = search.toLowerCase().trim()
+      filtered = all.filter(
+        (s) =>
+          s.nameLower.includes(searchLower) ||
+          (s.publisher && s.publisher.toLowerCase().includes(searchLower)) ||
+          (s.version && s.version.toLowerCase().includes(searchLower))
+      )
+    }
+
+    // Ordena por nome
+    filtered.sort((a, b) => a.nameLower.localeCompare(b.nameLower))
+
+    // Paginacao
+    let startIndex = 0
+    if (cursor) {
+      const cursorIndex = filtered.findIndex((s) => s._id === cursor)
+      if (cursorIndex >= 0) {
+        startIndex = cursorIndex + 1
+      }
+    }
+
+    const page = filtered.slice(startIndex, startIndex + pageLimit)
+    const nextCursor = page.length === pageLimit ? page[page.length - 1]._id : null
+
+    // Busca nomes das maquinas
+    const machineIds = [...new Set(page.map((s) => s.machineId))]
+    const machines = await Promise.all(machineIds.map((id) => ctx.db.get(id)))
+    const machineNames = new Map(
+      machines.filter(Boolean).map((m) => [m!._id, m!.displayName || m!.hostname])
+    )
+
+    return {
+      items: page.map((s) => ({
+        id: s._id,
+        machineId: s.machineId,
+        machineName: machineNames.get(s.machineId) ?? "Desconhecido",
+        name: s.name,
+        version: s.version ?? null,
+        publisher: s.publisher ?? null,
+        source: s.source ?? null,
+        detectedAt: s.detectedAt,
+        lastSeenAt: s.lastSeenAt,
+      })),
+      total: filtered.length,
+      nextCursor,
+    }
+  },
+})
+
+// Conta softwares de uma maquina
+export const countByMachine = query({
+  args: {
+    machineId: v.id("machines"),
+  },
+  handler: async (ctx, { machineId }) => {
+    const software = await ctx.db
+      .query("machineSoftware")
+      .withIndex("by_machine", (q) => q.eq("machineId", machineId))
+      .collect()
+
+    return { count: software.length }
+  },
+})
+
+// Conta softwares unicos por tenant (para relatorios)
+export const stats = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+  },
+  handler: async (ctx, { tenantId }) => {
+    const software = await ctx.db
+      .query("machineSoftware")
+      .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
+      .take(10000)
+
+    const uniqueNames = new Set(software.map((s) => s.nameLower))
+    const machineIds = new Set(software.map((s) => s.machineId))
+
+    return {
+      totalInstances: software.length,
+      uniqueSoftware: uniqueNames.size,
+      machinesWithSoftware: machineIds.size,
+    }
+  },
+})

convex/metrics.ts

@@ -6,9 +6,10 @@ import type { QueryCtx } from "./_generated/server"
 import {
   OPEN_STATUSES,
   ONE_DAY_MS,
-  fetchScopedTickets,
+  fetchOpenScopedTickets,
   fetchScopedTicketsByCreatedRange,
   fetchScopedTicketsByResolvedRange,
+  fetchScopedTicketsByResolvedRangeSnapshot,
   normalizeStatus,
 } from "./reports"
 import { requireStaff } from "./rbac"
@@ -189,13 +190,14 @@ async function computeAgentStats(
   rangeDays: number,
   agentFilter?: Id<"users">,
 ) {
-  const scopedTickets = await fetchScopedTickets(ctx, tenantId, viewer)
   const end = new Date()
   end.setUTCHours(0, 0, 0, 0)
   const endMs = end.getTime() + ONE_DAY_MS
   const startMs = endMs - rangeDays * ONE_DAY_MS
 
   const statsMap = new Map<string, AgentStatsRaw>()
+  const openTickets = await fetchOpenScopedTickets(ctx, tenantId, viewer)
+  const scopedTickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs)
 
   const matchesFilter = (ticket: Doc<"tickets">) => {
     if (!ticket.assigneeId) return false
@@ -203,7 +205,7 @@ async function computeAgentStats(
     return true
   }
 
-  for (const ticket of scopedTickets) {
+  for (const ticket of openTickets) {
     if (!matchesFilter(ticket)) continue
     const stats = ensureAgentStats(statsMap, ticket)
     if (!stats) continue
@@ -215,9 +217,7 @@ async function computeAgentStats(
     }
   }
 
-  const inRange = scopedTickets.filter(
-    (ticket) => matchesFilter(ticket) && ticket.createdAt >= startMs && ticket.createdAt < endMs,
-  )
+  const inRange = scopedTickets.filter((ticket) => matchesFilter(ticket))
   const now = Date.now()
   for (const ticket of inRange) {
     const stats = ensureAgentStats(statsMap, ticket)
@@ -295,7 +295,7 @@ const metricResolvers: Record<string, MetricResolver> = {
       queueIds,
     )
     const resolvedTickets = filterTicketsByQueue(
-      await fetchScopedTicketsByResolvedRange(ctx, tenantId, viewer, startMs, endMs, companyId),
+      await fetchScopedTicketsByResolvedRangeSnapshot(ctx, tenantId, viewer, startMs, endMs, companyId),
       queueIds,
     )
 
@@ -336,7 +336,10 @@ const metricResolvers: Record<string, MetricResolver> = {
     }
   },
   "tickets.waiting_action_now": async (ctx, { tenantId, viewer, params }) => {
-    const tickets = filterTicketsByQueue(await fetchScopedTickets(ctx, tenantId, viewer), parseQueueIds(params))
+    const tickets = filterTicketsByQueue(
+      await fetchOpenScopedTickets(ctx, tenantId, viewer),
+      parseQueueIds(params),
+    )
     const now = Date.now()
     let total = 0
     let atRisk = 0
@@ -361,7 +364,10 @@ const metricResolvers: Record<string, MetricResolver> = {
     end.setUTCHours(0, 0, 0, 0)
     const endMs = end.getTime() + ONE_DAY_MS
     const startMs = endMs - rangeDays * ONE_DAY_MS
-    const tickets = filterTicketsByQueue(await fetchScopedTickets(ctx, tenantId, viewer), parseQueueIds(params))
+    const tickets = filterTicketsByQueue(
+      await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs),
+      parseQueueIds(params),
+    )
 
     const daily: Record<string, { total: number; atRisk: number }> = {}
     for (let offset = rangeDays - 1; offset >= 0; offset -= 1) {
@@ -442,7 +448,7 @@ const metricResolvers: Record<string, MetricResolver> = {
       queueCounts.set(queueKey, (queueCounts.get(queueKey) ?? 0) + 1)
     }
 
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect()
+    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50)
     const data = Array.from(queueCounts.entries()).map(([queueId, total]) => {
       const queue = queues.find((q) => String(q._id) === queueId)
       return {
@@ -464,7 +470,7 @@ const metricResolvers: Record<string, MetricResolver> = {
     const filterHas = queueFilter && queueFilter.length > 0
     const normalizeKey = (id: Id<"queues"> | null) => (id ? String(id) : "sem-fila")
 
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect()
+    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50)
     const queueNameMap = new Map<string, string>()
     queues.forEach((queue) => {
       const key = String(queue._id)
@@ -500,7 +506,7 @@ const metricResolvers: Record<string, MetricResolver> = {
       ensureEntry(key)
     }
 
-    const scopedTickets = await fetchScopedTickets(ctx, tenantId, viewer)
+    const scopedTickets = await fetchOpenScopedTickets(ctx, tenantId, viewer)
     for (const ticket of scopedTickets) {
       const key = normalizeKey(ticket.queueId ?? null)
       if (filterHas && queueFilter && !queueFilter.includes(key)) continue
@@ -587,7 +593,7 @@ const metricResolvers: Record<string, MetricResolver> = {
       stats.set(queueKey, current)
     }
 
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect()
+    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50)
     const data = Array.from(stats.entries()).map(([queueId, value]) => {
       const queue = queues.find((q) => String(q._id) === queueId)
       const compliance = value.total > 0 ? value.compliant / value.total : 0
@@ -626,7 +632,10 @@ const metricResolvers: Record<string, MetricResolver> = {
   },
   "tickets.awaiting_table": async (ctx, { tenantId, viewer, params }) => {
     const limit = parseLimit(params, 20)
-    const tickets = filterTicketsByQueue(await fetchScopedTickets(ctx, tenantId, viewer), parseQueueIds(params))
+    const tickets = filterTicketsByQueue(
+      await fetchOpenScopedTickets(ctx, tenantId, viewer),
+      parseQueueIds(params),
+    )
     const awaiting = tickets
       .filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)))
       .sort((a, b) => (b.updatedAt ?? 0) - (a.updatedAt ?? 0))
@@ -655,7 +664,8 @@ const metricResolvers: Record<string, MetricResolver> = {
   },
   "devices.health_summary": async (ctx, { tenantId, params }) => {
     const limit = parseLimit(params, 10)
-    const machines = await ctx.db.query("machines").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect()
+    // Limita a 200 maquinas para evitar OOM
+    const machines = await ctx.db.query("machines").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(200)
     const now = Date.now()
     const summary = machines
       .map((machine) => {

convex/migrations.ts

@@ -1,4 +1,4 @@
-import { randomBytes } from "@noble/hashes/utils"
+import { randomBytes } from "@noble/hashes/utils.js"
 import { ConvexError, v } from "convex/values"
 
 import { mutation, query } from "./_generated/server"
@@ -307,21 +307,21 @@ async function getTenantUsers(ctx: QueryCtx, tenantId: string) {
   return ctx.db
     .query("users")
     .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .collect()
+    .take(2000)
 }
 
 async function getTenantQueues(ctx: QueryCtx, tenantId: string) {
   return ctx.db
     .query("queues")
     .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .collect()
+    .take(500)
 }
 
 async function getTenantCompanies(ctx: QueryCtx, tenantId: string) {
   return ctx.db
     .query("companies")
     .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .collect()
+    .take(1000)
 }
 
 export const exportTenantSnapshot = query({
@@ -347,7 +347,7 @@ export const exportTenantSnapshot = query({
     const tickets = await ctx.db
       .query("tickets")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(5000)
 
     const ticketsWithRelations = []
 
@@ -355,12 +355,12 @@ export const exportTenantSnapshot = query({
       const comments = await ctx.db
         .query("ticketComments")
         .withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
-        .collect()
+        .take(500)
 
       const events = await ctx.db
         .query("ticketEvents")
         .withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
-        .collect()
+        .take(500)
 
       const requester = userMap.get(ticket.requesterId)
       const assignee = ticket.assigneeId ? userMap.get(ticket.assigneeId) : undefined
@@ -575,7 +575,7 @@ export const importPrismaSnapshot = mutation({
     const existingTenantUsers = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", snapshot.tenantId))
-      .collect()
+      .take(2000)
 
     for (const user of existingTenantUsers) {
       const role = normalizeRole(user.role ?? null)
@@ -672,7 +672,7 @@ export const importPrismaSnapshot = mutation({
       const existingComments = await ctx.db
         .query("ticketComments")
         .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-        .collect()
+        .take(500)
       for (const comment of existingComments) {
         await ctx.db.delete(comment._id)
       }
@@ -680,7 +680,7 @@ export const importPrismaSnapshot = mutation({
       const existingEvents = await ctx.db
         .query("ticketEvents")
         .withIndex("by_ticket", (q) => q.eq("ticketId", ticketId))
-        .collect()
+        .take(500)
       for (const event of existingEvents) {
         await ctx.db.delete(event._id)
       }
@@ -737,7 +737,9 @@ export const backfillTicketCommentAuthorSnapshots = mutation({
   handler: async (ctx, { limit, dryRun }) => {
     const effectiveDryRun = Boolean(dryRun)
     const maxUpdates = limit && limit > 0 ? limit : null
-    const comments = await ctx.db.query("ticketComments").collect()
+    // Limita a 2000 comentarios por execucao para evitar OOM
+    // Se precisar processar mais, rode novamente a migracao
+    const comments = await ctx.db.query("ticketComments").take(2000)
 
     let updated = 0
     let skippedExisting = 0
@@ -763,7 +765,7 @@ export const backfillTicketCommentAuthorSnapshots = mutation({
         const events = await ctx.db
           .query("ticketEvents")
           .withIndex("by_ticket", (q) => q.eq("ticketId", comment.ticketId))
-          .collect()
+          .take(100)
         const matchingEvent = events.find(
           (event) => event.type === "COMMENT_ADDED" && event.createdAt === comment.createdAt,
         )
@@ -810,12 +812,13 @@ export const syncMachineCompanyReferences = mutation({
   handler: async (ctx, { tenantId, dryRun }) => {
     const effectiveDryRun = Boolean(dryRun)
 
+    // Limita a 1000 maquinas por execucao para evitar OOM
     const machines = tenantId && tenantId.trim().length > 0
       ? await ctx.db
           .query("machines")
           .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-          .collect()
-      : await ctx.db.query("machines").collect()
+          .take(1000)
+      : await ctx.db.query("machines").take(1000)
 
     const slugCache = new Map<string, Id<"companies"> | null>()
     const summary = {
@@ -867,13 +870,131 @@ export const syncMachineCompanyReferences = mutation({
   },
 })
 
+/**
+ * Migracao para compactar metadata de machines, removendo dados volumosos
+ * como inventory.software (lista de programas instalados) que podem ter
+ * centenas de KBs por maquina.
+ *
+ * Esta migracao preserva:
+ * - metrics (metricas de sistema)
+ * - postureAlerts (alertas de postura)
+ * - lastPostureAt (timestamp)
+ * - collaborator (email do colaborador)
+ * - inventory.os, inventory.cpu, inventory.memory, inventory.disks, inventory.network
+ * - inventory.services (lista de servicos - usado para alertas de postura)
+ *
+ * Remove:
+ * - inventory.software (lista completa de programas instalados - muito grande)
+ * - inventory.extended (dados estendidos do Linux - muito grande)
+ * - cpuWindow (janela de CPU - pode ser reconstruida)
+ */
+export const compactMachineMetadata = mutation({
+  args: {
+    tenantId: v.optional(v.string()),
+    limit: v.optional(v.number()),
+    dryRun: v.optional(v.boolean()),
+  },
+  handler: async (ctx, { tenantId, limit, dryRun }) => {
+    const effectiveDryRun = Boolean(dryRun)
+    const effectiveLimit = limit && limit > 0 ? Math.min(limit, 200) : 200
+
+    // Busca maquinas em lotes pequenos para evitar OOM
+    const machines = tenantId && tenantId.trim().length > 0
+      ? await ctx.db
+          .query("machines")
+          .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+          .take(effectiveLimit)
+      : await ctx.db.query("machines").take(effectiveLimit)
+
+    let processed = 0
+    let compacted = 0
+    let bytesSavedEstimate = 0
+
+    for (const machine of machines) {
+      processed += 1
+      const metadata = machine.metadata
+      if (!metadata || typeof metadata !== "object") continue
+
+      const meta = metadata as Record<string, unknown>
+      const inventory = meta["inventory"]
+      const cpuWindow = meta["cpuWindow"]
+
+      // Verificar se precisa compactar
+      let needsCompact = false
+      const sizeBefore = JSON.stringify(meta).length
+
+      const newMeta: Record<string, unknown> = {}
+
+      // Preservar campos essenciais
+      if (meta["metrics"]) newMeta["metrics"] = meta["metrics"]
+      if (meta["postureAlerts"]) newMeta["postureAlerts"] = meta["postureAlerts"]
+      if (meta["lastPostureAt"]) newMeta["lastPostureAt"] = meta["lastPostureAt"]
+      if (meta["collaborator"]) newMeta["collaborator"] = meta["collaborator"]
+      if (meta["remoteAccessSnapshot"]) newMeta["remoteAccessSnapshot"] = meta["remoteAccessSnapshot"]
+
+      // Compactar cpuWindow para apenas ultimas 30 amostras (em vez de 120)
+      if (Array.isArray(cpuWindow) && cpuWindow.length > 30) {
+        newMeta["cpuWindow"] = cpuWindow.slice(-30)
+        needsCompact = true
+      } else if (cpuWindow) {
+        newMeta["cpuWindow"] = cpuWindow
+      }
+
+      // Compactar inventory - remover software e extended
+      if (inventory && typeof inventory === "object") {
+        const inv = inventory as Record<string, unknown>
+        const newInv: Record<string, unknown> = {}
+
+        // Preservar apenas campos essenciais do inventory
+        if (inv["os"]) newInv["os"] = inv["os"]
+        if (inv["cpu"]) newInv["cpu"] = inv["cpu"]
+        if (inv["memory"]) newInv["memory"] = inv["memory"]
+        if (inv["disks"]) newInv["disks"] = inv["disks"]
+        if (inv["network"]) newInv["network"] = inv["network"]
+        if (inv["services"]) newInv["services"] = inv["services"]
+        if (inv["bios"]) newInv["bios"] = inv["bios"]
+        if (inv["motherboard"]) newInv["motherboard"] = inv["motherboard"]
+
+        // Verificar se tinha software ou extended (campos volumosos)
+        if (inv["software"] || inv["extended"]) {
+          needsCompact = true
+        }
+
+        if (Object.keys(newInv).length > 0) {
+          newMeta["inventory"] = newInv
+        }
+      }
+
+      if (!needsCompact) continue
+
+      const sizeAfter = JSON.stringify(newMeta).length
+      bytesSavedEstimate += sizeBefore - sizeAfter
+
+      if (!effectiveDryRun) {
+        await ctx.db.patch(machine._id, { metadata: newMeta, updatedAt: Date.now() })
+      }
+      compacted += 1
+    }
+
+    return {
+      dryRun: effectiveDryRun,
+      processed,
+      compacted,
+      bytesSavedEstimate,
+      bytesSavedMB: Math.round(bytesSavedEstimate / 1024 / 1024 * 100) / 100,
+    }
+  },
+})
+
 export const backfillTicketSnapshots = mutation({
   args: { tenantId: v.string(), limit: v.optional(v.number()) },
   handler: async (ctx, { tenantId, limit }) => {
+    // Limita a 1000 tickets por execucao para evitar OOM
+    const effectiveLimit = limit && limit > 0 ? Math.min(limit, 1000) : 1000
     const tickets = await ctx.db
       .query("tickets")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(effectiveLimit)
 
     let processed = 0
     for (const t of tickets) {
@@ -922,3 +1043,81 @@ export const backfillTicketSnapshots = mutation({
     return { processed }
   },
 })
+
+/**
+ * Migration para remover comentarios duplicados de troca de responsavel.
+ * Esses comentarios eram criados automaticamente ao trocar o responsavel,
+ * mas essa informacao ja aparece na linha do tempo (ticketEvents).
+ * O comentario segue o padrao: "<p><strong>Responsável atualizado:</strong>..."
+ */
+export const removeAssigneeChangeComments = mutation({
+  args: {
+    tenantId: v.optional(v.string()),
+    limit: v.optional(v.number()),
+    dryRun: v.optional(v.boolean()),
+  },
+  handler: async (ctx, { tenantId, limit, dryRun }) => {
+    const effectiveDryRun = Boolean(dryRun)
+    const effectiveLimit = limit && limit > 0 ? Math.min(limit, 500) : 500
+
+    // Busca comentarios internos que contenham o padrao de troca de responsavel
+    const comments = tenantId && tenantId.trim().length > 0
+      ? await ctx.db.query("ticketComments").take(5000)
+      : await ctx.db.query("ticketComments").take(5000)
+
+    // Filtrar comentarios que sao de troca de responsavel
+    const assigneeChangePattern = "<p><strong>Responsável atualizado:</strong>"
+    const toDelete = comments.filter((comment) => {
+      if (comment.visibility !== "INTERNAL") return false
+      if (typeof comment.body !== "string") return false
+      return comment.body.includes(assigneeChangePattern)
+    })
+
+    // Filtrar por tenant se especificado
+    let filtered = toDelete
+    if (tenantId && tenantId.trim().length > 0) {
+      const ticketIds = new Set<string>()
+      const tickets = await ctx.db
+        .query("tickets")
+        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .take(10000)
+      for (const t of tickets) {
+        ticketIds.add(t._id)
+      }
+      filtered = toDelete.filter((c) => ticketIds.has(c.ticketId))
+    }
+
+    const limitedComments = filtered.slice(0, effectiveLimit)
+    let deleted = 0
+    let eventsDeleted = 0
+
+    for (const comment of limitedComments) {
+      if (!effectiveDryRun) {
+        // Deletar o evento COMMENT_ADDED correspondente
+        const events = await ctx.db
+          .query("ticketEvents")
+          .withIndex("by_ticket", (q) => q.eq("ticketId", comment.ticketId))
+          .take(500)
+        const matchingEvent = events.find(
+          (event) =>
+            event.type === "COMMENT_ADDED" &&
+            Math.abs(event.createdAt - comment.createdAt) < 1000, // mesmo timestamp (tolerancia de 1s)
+        )
+        if (matchingEvent) {
+          await ctx.db.delete(matchingEvent._id)
+          eventsDeleted += 1
+        }
+        await ctx.db.delete(comment._id)
+      }
+      deleted += 1
+    }
+
+    return {
+      dryRun: effectiveDryRun,
+      totalFound: filtered.length,
+      deleted,
+      eventsDeleted,
+      remaining: filtered.length - deleted,
+    }
+  },
+})

convex/ops.ts

@@ -0,0 +1,76 @@
+import { ConvexError, v } from "convex/values"
+
+import { query } from "./_generated/server"
+import { getOfflineThresholdMs, getStaleThresholdMs } from "./machines"
+
+const MACHINE_SCAN_LIMIT = 1200
+
+export const healthSnapshot = query({
+  args: {
+    token: v.optional(v.string()),
+  },
+  handler: async (ctx, args) => {
+    const requiredToken = process.env["INTERNAL_HEALTH_TOKEN"] ?? process.env["REPORTS_CRON_SECRET"] ?? null
+    if (requiredToken && args.token !== requiredToken) {
+      throw new ConvexError("Nao autorizado")
+    }
+
+    const now = Date.now()
+    const offlineMs = getOfflineThresholdMs()
+    const staleMs = getStaleThresholdMs(offlineMs)
+
+    const machines = await ctx.db.query("machines").take(MACHINE_SCAN_LIMIT)
+    const heartbeats = await ctx.db.query("machineHeartbeats").collect()
+
+    let online = 0
+    let warning = 0
+    let offline = 0
+    let newest = 0
+    let oldest = 0
+    const withHeartbeat = new Set<string>()
+
+    for (const hb of heartbeats) {
+      const ageMs = now - hb.lastHeartbeatAt
+      withHeartbeat.add(String(hb.machineId))
+      if (newest === 0 || hb.lastHeartbeatAt > newest) {
+        newest = hb.lastHeartbeatAt
+      }
+      if (oldest === 0 || hb.lastHeartbeatAt < oldest) {
+        oldest = hb.lastHeartbeatAt
+      }
+      if (ageMs <= offlineMs) {
+        online += 1
+      } else if (ageMs <= staleMs) {
+        warning += 1
+      } else {
+        offline += 1
+      }
+    }
+
+    const withoutHeartbeat = machines.length - withHeartbeat.size
+    const totalOffline = offline + (withoutHeartbeat > 0 ? withoutHeartbeat : 0)
+
+    return {
+      totals: {
+        machines: machines.length,
+        heartbeats: heartbeats.length,
+        withoutHeartbeat: withoutHeartbeat > 0 ? withoutHeartbeat : 0,
+        truncated: machines.length === MACHINE_SCAN_LIMIT,
+      },
+      connectivity: {
+        online,
+        warning,
+        offline: totalOffline,
+      },
+      heartbeatAgeMs: {
+        newest: newest ? now - newest : null,
+        oldest: oldest ? now - oldest : null,
+      },
+      thresholds: {
+        offlineMs,
+        staleMs,
+      },
+      generatedAt: now,
+    }
+  },
+})

convex/queues.ts

@@ -81,12 +81,12 @@ export const list = query({
     const queues = await ctx.db
       .query("queues")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     const teams = await ctx.db
       .query("teams")
       .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     return queues.map((queue) => {
       const team = queue.teamId ? teams.find((item) => item._id === queue.teamId) : null;
@@ -105,17 +105,48 @@ export const list = query({
   },
 });
 
+export const listForStaff = query({
+  args: { tenantId: v.string(), viewerId: v.id("users") },
+  handler: async (ctx, { tenantId, viewerId }) => {
+    await requireStaff(ctx, viewerId, tenantId)
+    const queues = await ctx.db
+      .query("queues")
+      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .take(50)
+
+    const teams = await ctx.db
+      .query("teams")
+      .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
+      .take(50)
+
+    return queues.map((queue) => {
+      const team = queue.teamId ? teams.find((item) => item._id === queue.teamId) : null
+      return {
+        id: queue._id,
+        name: queue.name,
+        slug: queue.slug,
+        team: team
+          ? {
+              id: team._id,
+              name: team.name,
+            }
+          : null,
+      }
+    })
+  },
+})
+
 export const summary = query({
   args: { tenantId: v.string(), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, viewerId }) => {
     await requireStaff(ctx, viewerId, tenantId);
-    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect();
+    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).take(50);
     const result = await Promise.all(
       queues.map(async (qItem) => {
         const tickets = await ctx.db
           .query("tickets")
           .withIndex("by_tenant_queue", (q) => q.eq("tenantId", tenantId).eq("queueId", qItem._id))
-          .collect();
+          .take(50);
         let pending = 0;
         let inProgress = 0;
         let paused = 0;
@@ -123,10 +154,17 @@ export const summary = query({
         const now = Date.now();
         for (const ticket of tickets) {
           const status = normalizeStatus(ticket.status);
+          const isWorking = ticket.working === true;
           if (status === "PENDING") {
             pending += 1;
           } else if (status === "AWAITING_ATTENDANCE") {
-            inProgress += 1;
+            // "Em andamento" conta apenas tickets com play ativo
+            if (isWorking) {
+              inProgress += 1;
+            } else {
+              // Tickets em atendimento sem play ativo contam como "Em aberto"
+              pending += 1;
+            }
           } else if (status === "PAUSED") {
             paused += 1;
           }

convex/rbac.ts

@@ -5,6 +5,7 @@ import type { MutationCtx, QueryCtx } from "./_generated/server"
 
 const STAFF_ROLES = new Set(["ADMIN", "MANAGER", "AGENT"])
 const MANAGER_ROLE = "MANAGER"
+const INTERNAL_ROLES = new Set(["ADMIN", "AGENT"])
 
 type Ctx = QueryCtx | MutationCtx
 
@@ -44,6 +45,14 @@ export async function requireAdmin(ctx: Ctx, userId: Id<"users">, tenantId?: str
   return result
 }
 
+export async function requireInternal(ctx: Ctx, userId: Id<"users">, tenantId?: string) {
+  const result = await requireUser(ctx, userId, tenantId)
+  if (!result.role || !INTERNAL_ROLES.has(result.role)) {
+    throw new ConvexError("Acesso restrito a administradores e agentes")
+  }
+  return result
+}
+
 // removed customer role; use requireCompanyManager or requireStaff as appropriate
 
 export async function requireCompanyManager(ctx: Ctx, userId: Id<"users">, tenantId?: string) {

convex/reactEmail.tsx

@@ -0,0 +1,78 @@
+import * as React from "react"
+import { render } from "@react-email/render"
+
+import AutomationEmail, { type AutomationEmailProps } from "../emails/automation-email"
+import SimpleNotificationEmail, { type SimpleNotificationEmailProps } from "../emails/simple-notification-email"
+import InviteEmail, { type InviteEmailProps } from "../emails/invite-email"
+import PasswordResetEmail, { type PasswordResetEmailProps } from "../emails/password-reset-email"
+import NewLoginEmail, { type NewLoginEmailProps } from "../emails/new-login-email"
+import SlaWarningEmail, { type SlaWarningEmailProps } from "../emails/sla-warning-email"
+import SlaBreachedEmail, { type SlaBreachedEmailProps } from "../emails/sla-breached-email"
+import TicketCreatedEmail, { type TicketCreatedEmailProps } from "../emails/ticket-created-email"
+import TicketResolvedEmail, { type TicketResolvedEmailProps } from "../emails/ticket-resolved-email"
+import TicketAssignedEmail, { type TicketAssignedEmailProps } from "../emails/ticket-assigned-email"
+import TicketStatusEmail, { type TicketStatusEmailProps } from "../emails/ticket-status-email"
+import TicketCommentEmail, { type TicketCommentEmailProps } from "../emails/ticket-comment-email"
+
+export type {
+  AutomationEmailProps,
+  SimpleNotificationEmailProps,
+  InviteEmailProps,
+  PasswordResetEmailProps,
+  NewLoginEmailProps,
+  SlaWarningEmailProps,
+  SlaBreachedEmailProps,
+  TicketCreatedEmailProps,
+  TicketResolvedEmailProps,
+  TicketAssignedEmailProps,
+  TicketStatusEmailProps,
+  TicketCommentEmailProps,
+}
+
+export async function renderAutomationEmailHtml(props: AutomationEmailProps) {
+  return render(<AutomationEmail {...props} />, { pretty: false })
+}
+
+export async function renderSimpleNotificationEmailHtml(props: SimpleNotificationEmailProps) {
+  return render(<SimpleNotificationEmail {...props} />, { pretty: false })
+}
+
+export async function renderInviteEmailHtml(props: InviteEmailProps) {
+  return render(<InviteEmail {...props} />, { pretty: false })
+}
+
+export async function renderPasswordResetEmailHtml(props: PasswordResetEmailProps) {
+  return render(<PasswordResetEmail {...props} />, { pretty: false })
+}
+
+export async function renderNewLoginEmailHtml(props: NewLoginEmailProps) {
+  return render(<NewLoginEmail {...props} />, { pretty: false })
+}
+
+export async function renderSlaWarningEmailHtml(props: SlaWarningEmailProps) {
+  return render(<SlaWarningEmail {...props} />, { pretty: false })
+}
+
+export async function renderSlaBreachedEmailHtml(props: SlaBreachedEmailProps) {
+  return render(<SlaBreachedEmail {...props} />, { pretty: false })
+}
+
+export async function renderTicketCreatedEmailHtml(props: TicketCreatedEmailProps) {
+  return render(<TicketCreatedEmail {...props} />, { pretty: false })
+}
+
+export async function renderTicketResolvedEmailHtml(props: TicketResolvedEmailProps) {
+  return render(<TicketResolvedEmail {...props} />, { pretty: false })
+}
+
+export async function renderTicketAssignedEmailHtml(props: TicketAssignedEmailProps) {
+  return render(<TicketAssignedEmail {...props} />, { pretty: false })
+}
+
+export async function renderTicketStatusEmailHtml(props: TicketStatusEmailProps) {
+  return render(<TicketStatusEmail {...props} />, { pretty: false })
+}
+
+export async function renderTicketCommentEmailHtml(props: TicketCommentEmailProps) {
+  return render(<TicketCommentEmail {...props} />, { pretty: false })
+}

convex/schema.ts

@@ -82,6 +82,7 @@ export default defineSchema({
     contacts: v.optional(v.any()),
     locations: v.optional(v.any()),
     sla: v.optional(v.any()),
+    reopenWindowDays: v.optional(v.number()),
     tags: v.optional(v.array(v.string())),
     customFields: v.optional(v.any()),
     notes: v.optional(v.string()),
@@ -199,7 +200,11 @@ export default defineSchema({
     name: v.string(),
     description: v.optional(v.string()),
     timeToFirstResponse: v.optional(v.number()), // minutes
+    responseMode: v.optional(v.string()), // "business" | "calendar"
     timeToResolution: v.optional(v.number()), // minutes
+    solutionMode: v.optional(v.string()), // "business" | "calendar"
+    alertThreshold: v.optional(v.number()), // 0.1 a 0.95
+    pauseStatuses: v.optional(v.array(v.string())), // Status que pausam SLA
   }).index("by_tenant_name", ["tenantId", "name"]),
 
   tickets: defineTable({
@@ -273,6 +278,8 @@ export default defineSchema({
     slaPausedBy: v.optional(v.string()),
     slaPausedMs: v.optional(v.number()),
     dueAt: v.optional(v.number()), // ms since epoch
+    visitStatus: v.optional(v.string()),
+    visitPerformedAt: v.optional(v.number()),
     firstResponseAt: v.optional(v.number()),
     resolvedAt: v.optional(v.number()),
     closedAt: v.optional(v.number()),
@@ -307,6 +314,27 @@ export default defineSchema({
     ),
     formTemplate: v.optional(v.string()),
     formTemplateLabel: v.optional(v.string()),
+    checklist: v.optional(
+      v.array(
+        v.object({
+          id: v.string(),
+          text: v.string(),
+          description: v.optional(v.string()),
+          type: v.optional(v.string()), // "checkbox" | "question"
+          options: v.optional(v.array(v.string())), // Para tipo "question": ["Sim", "Nao", ...]
+          answer: v.optional(v.string()), // Resposta selecionada para tipo "question"
+          done: v.boolean(),
+          required: v.optional(v.boolean()),
+          templateId: v.optional(v.id("ticketChecklistTemplates")),
+          templateItemId: v.optional(v.string()),
+          templateDescription: v.optional(v.string()), // Descricao do template (copiada ao aplicar)
+          createdAt: v.optional(v.number()),
+          createdBy: v.optional(v.id("users")),
+          doneAt: v.optional(v.number()),
+          doneBy: v.optional(v.id("users")),
+        })
+      )
+    ),
     relatedTicketIds: v.optional(v.array(v.id("tickets"))),
     resolvedWithTicketId: v.optional(v.id("tickets")),
     reopenDeadline: v.optional(v.number()),
@@ -369,6 +397,41 @@ export default defineSchema({
     createdAt: v.number(),
   }).index("by_ticket", ["ticketId"]),
 
+  ticketAutomations: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    enabled: v.boolean(),
+    trigger: v.string(),
+    timing: v.string(), // IMMEDIATE | DELAYED
+    delayMs: v.optional(v.number()),
+    conditions: v.optional(v.any()),
+    actions: v.any(),
+    createdBy: v.id("users"),
+    updatedBy: v.optional(v.id("users")),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+    runCount: v.optional(v.number()),
+    lastRunAt: v.optional(v.number()),
+  })
+    .index("by_tenant", ["tenantId"])
+    .index("by_tenant_enabled", ["tenantId", "enabled"])
+    .index("by_tenant_trigger", ["tenantId", "trigger"]),
+
+  ticketAutomationRuns: defineTable({
+    tenantId: v.string(),
+    automationId: v.id("ticketAutomations"),
+    ticketId: v.id("tickets"),
+    eventType: v.string(),
+    status: v.string(), // SUCCESS | SKIPPED | ERROR
+    matched: v.boolean(),
+    error: v.optional(v.string()),
+    actionsApplied: v.optional(v.any()),
+    createdAt: v.number(),
+  })
+    .index("by_tenant_created", ["tenantId", "createdAt"])
+    .index("by_automation_created", ["automationId", "createdAt"])
+    .index("by_ticket", ["ticketId"]),
+
   ticketChatMessages: defineTable({
     ticketId: v.id("tickets"),
     authorId: v.id("users"),
@@ -408,6 +471,33 @@ export default defineSchema({
     .index("by_ticket_created", ["ticketId", "createdAt"])
     .index("by_tenant_created", ["tenantId", "createdAt"]),
 
+  // Sessoes de chat ao vivo entre agente (dashboard) e cliente (Raven desktop)
+  liveChatSessions: defineTable({
+    tenantId: v.string(),
+    ticketId: v.id("tickets"),
+    machineId: v.id("machines"),
+    agentId: v.id("users"),
+    agentSnapshot: v.optional(
+      v.object({
+        name: v.string(),
+        email: v.optional(v.string()),
+        avatarUrl: v.optional(v.string()),
+      })
+    ),
+    status: v.string(), // ACTIVE | ENDED
+    startedAt: v.number(),
+    endedAt: v.optional(v.number()),
+    lastActivityAt: v.number(),
+    lastAgentMessageAt: v.optional(v.number()), // Timestamp da ultima mensagem do agente (para deteccao confiavel)
+    unreadByMachine: v.optional(v.number()),
+    unreadByAgent: v.optional(v.number()),
+  })
+    .index("by_ticket", ["ticketId"])
+    .index("by_machine_status", ["machineId", "status"])
+    .index("by_tenant_machine", ["tenantId", "machineId"])
+    .index("by_tenant_status", ["tenantId", "status"])
+    .index("by_status_lastActivity", ["status", "lastActivityAt"]),
+
   commentTemplates: defineTable({
     tenantId: v.string(),
     kind: v.optional(v.string()),
@@ -436,6 +526,34 @@ export default defineSchema({
     .index("by_ticket_agent", ["ticketId", "agentId"])
     .index("by_agent", ["agentId"]),
 
+  incidents: defineTable({
+    tenantId: v.string(),
+    title: v.string(),
+    status: v.string(),
+    severity: v.string(),
+    impactSummary: v.optional(v.string()),
+    affectedQueues: v.array(v.string()),
+    ownerId: v.optional(v.id("users")),
+    ownerName: v.optional(v.string()),
+    ownerEmail: v.optional(v.string()),
+    startedAt: v.number(),
+    updatedAt: v.number(),
+    resolvedAt: v.optional(v.number()),
+    timeline: v.array(
+      v.object({
+        id: v.string(),
+        authorId: v.id("users"),
+        authorName: v.optional(v.string()),
+        message: v.string(),
+        type: v.optional(v.string()),
+        createdAt: v.number(),
+      })
+    ),
+  })
+    .index("by_tenant_status", ["tenantId", "status"])
+    .index("by_tenant_updated", ["tenantId", "updatedAt"])
+    .index("by_tenant", ["tenantId"]),
+
   ticketCategories: defineTable({
     tenantId: v.string(),
     name: v.string(),
@@ -480,6 +598,29 @@ export default defineSchema({
     .index("by_tenant_category_priority", ["tenantId", "categoryId", "priority"])
     .index("by_tenant_category", ["tenantId", "categoryId"]),
 
+  // SLA por empresa - permite configurar políticas de SLA específicas por cliente
+  // Quando um ticket é criado, o sistema busca primeiro aqui antes de usar categorySlaSettings
+  companySlaSettings: defineTable({
+    tenantId: v.string(),
+    companyId: v.id("companies"),
+    // Se categoryId for null, aplica-se a todas as categorias da empresa
+    categoryId: v.optional(v.id("ticketCategories")),
+    priority: v.string(), // URGENT, HIGH, MEDIUM, LOW, DEFAULT
+    responseTargetMinutes: v.optional(v.number()),
+    responseMode: v.optional(v.string()), // "business" | "calendar"
+    solutionTargetMinutes: v.optional(v.number()),
+    solutionMode: v.optional(v.string()), // "business" | "calendar"
+    alertThreshold: v.optional(v.number()), // 0.1 a 0.95 (ex: 0.8 = 80%)
+    pauseStatuses: v.optional(v.array(v.string())),
+    calendarType: v.optional(v.string()),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+    actorId: v.optional(v.id("users")),
+  })
+    .index("by_tenant_company", ["tenantId", "companyId"])
+    .index("by_tenant_company_category", ["tenantId", "companyId", "categoryId"])
+    .index("by_tenant_company_category_priority", ["tenantId", "companyId", "categoryId", "priority"]),
+
   ticketFields: defineTable({
     tenantId: v.string(),
     key: v.string(),
@@ -542,6 +683,31 @@ export default defineSchema({
     .index("by_tenant_key", ["tenantId", "key"])
     .index("by_tenant_active", ["tenantId", "isArchived"]),
 
+  ticketChecklistTemplates: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    description: v.optional(v.string()),
+    companyId: v.optional(v.id("companies")),
+    items: v.array(
+      v.object({
+        id: v.string(),
+        text: v.string(),
+        description: v.optional(v.string()),
+        type: v.optional(v.string()), // "checkbox" | "question"
+        options: v.optional(v.array(v.string())), // Para tipo "question": ["Sim", "Nao", ...]
+        required: v.optional(v.boolean()),
+      })
+    ),
+    isArchived: v.optional(v.boolean()),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+    createdBy: v.optional(v.id("users")),
+    updatedBy: v.optional(v.id("users")),
+  })
+    .index("by_tenant", ["tenantId"])
+    .index("by_tenant_company", ["tenantId", "companyId"])
+    .index("by_tenant_active", ["tenantId", "isArchived"]),
+
   userInvites: defineTable({
     tenantId: v.string(),
     inviteId: v.string(),
@@ -607,12 +773,36 @@ export default defineSchema({
     updatedAt: v.number(),
     registeredBy: v.optional(v.string()),
     remoteAccess: v.optional(v.any()),
+    usbPolicy: v.optional(v.string()), // ALLOW | BLOCK_ALL | READONLY
+    usbPolicyAppliedAt: v.optional(v.number()),
+    usbPolicyStatus: v.optional(v.string()), // PENDING | APPLIED | FAILED
+    usbPolicyError: v.optional(v.string()),
+    usbPolicyReportedAt: v.optional(v.number()),
   })
     .index("by_tenant", ["tenantId"])
     .index("by_tenant_company", ["tenantId", "companyId"])
     .index("by_tenant_fingerprint", ["tenantId", "fingerprint"])
     .index("by_tenant_assigned_email", ["tenantId", "assignedUserEmail"])
-    .index("by_auth_email", ["authEmail"]),
+    .index("by_tenant_hostname", ["tenantId", "hostname"])
+    .index("by_auth_email", ["authEmail"])
+    .index("by_usbPolicyStatus", ["usbPolicyStatus"]),
+
+  usbPolicyEvents: defineTable({
+    tenantId: v.string(),
+    machineId: v.id("machines"),
+    actorId: v.optional(v.id("users")),
+    actorEmail: v.optional(v.string()),
+    actorName: v.optional(v.string()),
+    oldPolicy: v.optional(v.string()),
+    newPolicy: v.string(),
+    status: v.string(), // PENDING | APPLIED | FAILED
+    error: v.optional(v.string()),
+    appliedAt: v.optional(v.number()),
+    createdAt: v.number(),
+  })
+    .index("by_machine", ["machineId"])
+    .index("by_machine_created", ["machineId", "createdAt"])
+    .index("by_tenant_created", ["tenantId", "createdAt"]),
 
   machineAlerts: defineTable({
     tenantId: v.string(),
@@ -627,12 +817,40 @@ export default defineSchema({
     .index("by_tenant_created", ["tenantId", "createdAt"])
     .index("by_tenant_machine", ["tenantId", "machineId"]),
 
+  // Tabela separada para heartbeats - evita criar versoes do documento machines a cada heartbeat
+  // O documento machines so e atualizado quando ha mudancas reais nos dados (metadata, inventory, etc)
+  machineHeartbeats: defineTable({
+    machineId: v.id("machines"),
+    lastHeartbeatAt: v.number(),
+  })
+    .index("by_machine", ["machineId"]),
+
+  // Tabela separada para softwares instalados - permite filtros, pesquisa e paginacao
+  // Os dados sao enviados pelo agente desktop e armazenados aqui de forma normalizada
+  machineSoftware: defineTable({
+    tenantId: v.string(),
+    machineId: v.id("machines"),
+    name: v.string(),
+    nameLower: v.string(), // Para busca case-insensitive
+    version: v.optional(v.string()),
+    publisher: v.optional(v.string()),
+    source: v.optional(v.string()), // dpkg, rpm, windows, macos, etc
+    installedAt: v.optional(v.number()), // Data de instalacao (se disponivel)
+    detectedAt: v.number(), // Quando foi detectado pelo agente
+    lastSeenAt: v.number(), // Ultima vez que foi visto no heartbeat
+  })
+    .index("by_machine", ["machineId"])
+    .index("by_machine_name", ["machineId", "nameLower"])
+    .index("by_tenant_name", ["tenantId", "nameLower"])
+    .index("by_tenant_machine", ["tenantId", "machineId"]),
+
   machineTokens: defineTable({
     tenantId: v.string(),
     machineId: v.id("machines"),
     tokenHash: v.string(),
     expiresAt: v.number(),
     revoked: v.boolean(),
+    revokedAt: v.optional(v.number()),
     createdAt: v.number(),
     lastUsedAt: v.optional(v.number()),
     usageCount: v.optional(v.number()),
@@ -697,4 +915,86 @@ export default defineSchema({
     .index("by_tenant_company", ["tenantId", "companyId"])
     .index("by_tenant_default", ["tenantId", "isDefault"])
     .index("by_tenant", ["tenantId"]),
+
+  analyticsCache: defineTable({
+    tenantId: v.string(),
+    cacheKey: v.string(),
+    payload: v.any(),
+    expiresAt: v.number(),
+    _ttl: v.optional(v.number()),
+  })
+    .index("by_key", ["tenantId", "cacheKey"]),
+
+  analyticsLocks: defineTable({
+    tenantId: v.string(),
+    cacheKey: v.string(),
+    expiresAt: v.number(),
+    _ttl: v.optional(v.number()),
+  })
+    .index("by_key", ["tenantId", "cacheKey"]),
+
+  // ================================
+  // Emprestimo de Equipamentos
+  // ================================
+  emprestimos: defineTable({
+    tenantId: v.string(),
+    reference: v.number(),
+    clienteId: v.id("companies"),
+    clienteSnapshot: v.object({
+      name: v.string(),
+      slug: v.optional(v.string()),
+    }),
+    responsavelNome: v.string(),
+    responsavelContato: v.optional(v.string()),
+    tecnicoId: v.id("users"),
+    tecnicoSnapshot: v.object({
+      name: v.string(),
+      email: v.optional(v.string()),
+    }),
+    equipamentos: v.array(v.object({
+      id: v.string(),
+      tipo: v.string(),
+      marca: v.string(),
+      modelo: v.string(),
+      serialNumber: v.optional(v.string()),
+      patrimonio: v.optional(v.string()),
+    })),
+    quantidade: v.number(),
+    valor: v.optional(v.number()),
+    dataEmprestimo: v.number(),
+    dataFimPrevisto: v.number(),
+    dataDevolucao: v.optional(v.number()),
+    status: v.string(),
+    observacoes: v.optional(v.string()),
+    observacoesDevolucao: v.optional(v.string()),
+    multaDiaria: v.optional(v.number()),
+    multaCalculada: v.optional(v.number()),
+    createdBy: v.id("users"),
+    updatedBy: v.optional(v.id("users")),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+  })
+    .index("by_tenant", ["tenantId"])
+    .index("by_tenant_status", ["tenantId", "status"])
+    .index("by_tenant_cliente", ["tenantId", "clienteId"])
+    .index("by_tenant_tecnico", ["tenantId", "tecnicoId"])
+    .index("by_tenant_reference", ["tenantId", "reference"])
+    .index("by_tenant_created", ["tenantId", "createdAt"])
+    .index("by_tenant_data_fim", ["tenantId", "dataFimPrevisto"]),
+
+  emprestimoHistorico: defineTable({
+    tenantId: v.string(),
+    emprestimoId: v.id("emprestimos"),
+    tipo: v.string(),
+    descricao: v.string(),
+    alteracoes: v.optional(v.any()),
+    autorId: v.id("users"),
+    autorSnapshot: v.object({
+      name: v.string(),
+      email: v.optional(v.string()),
+    }),
+    createdAt: v.number(),
+  })
+    .index("by_emprestimo", ["emprestimoId"])
+    .index("by_emprestimo_created", ["emprestimoId", "createdAt"]),
 });

convex/seed.ts

@@ -15,7 +15,7 @@ export const seedDemo = mutation({
     const existingQueues = await ctx.db
       .query("queues")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(100);
 
     const normalizedQueues = await Promise.all(
       existingQueues.map(async (queue) => {
@@ -135,7 +135,7 @@ export const seedDemo = mutation({
     const existingTemplates = await ctx.db
       .query("commentTemplates")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(100);
 
     for (const definition of templateDefinitions) {
       const already = existingTemplates.find((template) => template?.title === definition.title);

convex/slas.ts

@@ -9,6 +9,26 @@ function normalizeName(value: string) {
   return value.trim();
 }
 
+function normalizeMode(value?: string): "business" | "calendar" {
+  if (value === "business") return "business";
+  return "calendar";
+}
+
+function normalizeThreshold(value?: number): number {
+  if (value === undefined || value === null) return 0.8;
+  if (value < 0.1) return 0.1;
+  if (value > 0.95) return 0.95;
+  return value;
+}
+
+const VALID_PAUSE_STATUSES = ["PAUSED", "PENDING", "AWAITING_ATTENDANCE"] as const;
+
+function normalizePauseStatuses(statuses?: string[]): string[] {
+  if (!statuses || statuses.length === 0) return ["PAUSED"];
+  const filtered = statuses.filter((s) => VALID_PAUSE_STATUSES.includes(s as typeof VALID_PAUSE_STATUSES[number]));
+  return filtered.length > 0 ? filtered : ["PAUSED"];
+}
+
 type AnyCtx = QueryCtx | MutationCtx;
 
 async function ensureUniqueName(ctx: AnyCtx, tenantId: string, name: string, excludeId?: Id<"slaPolicies">) {
@@ -28,14 +48,18 @@ export const list = query({
     const items = await ctx.db
       .query("slaPolicies")
       .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     return items.map((policy) => ({
       id: policy._id,
       name: policy.name,
       description: policy.description ?? "",
       timeToFirstResponse: policy.timeToFirstResponse ?? null,
+      responseMode: policy.responseMode ?? "calendar",
       timeToResolution: policy.timeToResolution ?? null,
+      solutionMode: policy.solutionMode ?? "calendar",
+      alertThreshold: policy.alertThreshold ?? 0.8,
+      pauseStatuses: policy.pauseStatuses ?? ["PAUSED"],
     }));
   },
 });
@@ -47,9 +71,14 @@ export const create = mutation({
     name: v.string(),
     description: v.optional(v.string()),
     timeToFirstResponse: v.optional(v.number()),
+    responseMode: v.optional(v.string()),
     timeToResolution: v.optional(v.number()),
+    solutionMode: v.optional(v.string()),
+    alertThreshold: v.optional(v.number()),
+    pauseStatuses: v.optional(v.array(v.string())),
   },
-  handler: async (ctx, { tenantId, actorId, name, description, timeToFirstResponse, timeToResolution }) => {
+  handler: async (ctx, args) => {
+    const { tenantId, actorId, name, description, timeToFirstResponse, responseMode, timeToResolution, solutionMode, alertThreshold, pauseStatuses } = args;
     await requireAdmin(ctx, actorId, tenantId);
     const trimmed = normalizeName(name);
     if (trimmed.length < 2) {
@@ -68,7 +97,11 @@ export const create = mutation({
       name: trimmed,
       description,
       timeToFirstResponse,
+      responseMode: normalizeMode(responseMode),
       timeToResolution,
+      solutionMode: normalizeMode(solutionMode),
+      alertThreshold: normalizeThreshold(alertThreshold),
+      pauseStatuses: normalizePauseStatuses(pauseStatuses),
     });
     return id;
   },
@@ -82,9 +115,14 @@ export const update = mutation({
     name: v.string(),
     description: v.optional(v.string()),
     timeToFirstResponse: v.optional(v.number()),
+    responseMode: v.optional(v.string()),
     timeToResolution: v.optional(v.number()),
+    solutionMode: v.optional(v.string()),
+    alertThreshold: v.optional(v.number()),
+    pauseStatuses: v.optional(v.array(v.string())),
   },
-  handler: async (ctx, { policyId, tenantId, actorId, name, description, timeToFirstResponse, timeToResolution }) => {
+  handler: async (ctx, args) => {
+    const { policyId, tenantId, actorId, name, description, timeToFirstResponse, responseMode, timeToResolution, solutionMode, alertThreshold, pauseStatuses } = args;
     await requireAdmin(ctx, actorId, tenantId);
     const policy = await ctx.db.get(policyId);
     if (!policy || policy.tenantId !== tenantId) {
@@ -106,7 +144,11 @@ export const update = mutation({
       name: trimmed,
       description,
       timeToFirstResponse,
+      responseMode: normalizeMode(responseMode),
       timeToResolution,
+      solutionMode: normalizeMode(solutionMode),
+      alertThreshold: normalizeThreshold(alertThreshold),
+      pauseStatuses: normalizePauseStatuses(pauseStatuses),
     });
   },
 });

convex/teams.ts

@@ -28,17 +28,17 @@ export const list = query({
     const teams = await ctx.db
       .query("teams")
       .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     const queues = await ctx.db
       .query("queues")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     return teams.map((team) => {
       const members = users
@@ -111,7 +111,7 @@ export const update = mutation({
       const users = await ctx.db
         .query("users")
         .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-        .collect();
+        .take(50);
 
       const now = users
         .filter((user) => (user.teams ?? []).includes(team.name))
@@ -150,7 +150,7 @@ export const remove = mutation({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     await Promise.all(
       users
@@ -182,7 +182,7 @@ export const setMembers = mutation({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
     const tenantUserIds = new Set(users.map((user) => user._id));
     for (const memberId of memberIds) {
       if (!tenantUserIds.has(memberId)) {
@@ -218,7 +218,7 @@ export const directory = query({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
 
     return users.map((user) => ({
       id: user._id,

convex/ticketChecklist.ts

@@ -0,0 +1,93 @@
+import type { Id } from "./_generated/dataModel"
+
+export type ChecklistItemType = "checkbox" | "question"
+
+export type TicketChecklistItem = {
+  id: string
+  text: string
+  description?: string
+  type?: ChecklistItemType
+  options?: string[] // Para tipo "question": ["Sim", "Nao", ...]
+  answer?: string // Resposta selecionada para tipo "question"
+  done: boolean
+  required?: boolean
+  templateId?: Id<"ticketChecklistTemplates">
+  templateItemId?: string
+  templateDescription?: string // Descricao do template (copiada ao aplicar)
+  createdAt?: number
+  createdBy?: Id<"users">
+  doneAt?: number
+  doneBy?: Id<"users">
+}
+
+export type TicketChecklistTemplateItem = {
+  id: string
+  text: string
+  description?: string
+  type?: string // "checkbox" | "question" - string para compatibilidade com schema
+  options?: string[]
+  required?: boolean
+}
+
+export type TicketChecklistTemplateLike = {
+  _id: Id<"ticketChecklistTemplates">
+  description?: string
+  items: TicketChecklistTemplateItem[]
+}
+
+export function normalizeChecklistText(input: string) {
+  return input.replace(/\r\n/g, "\n").trim()
+}
+
+export function checklistBlocksResolution(checklist: TicketChecklistItem[] | null | undefined) {
+  return (checklist ?? []).some((item) => (item.required ?? true) && item.done !== true)
+}
+
+export function applyChecklistTemplateToItems(
+  existing: TicketChecklistItem[],
+  template: TicketChecklistTemplateLike,
+  options: {
+    now: number
+    actorId?: Id<"users">
+    generateId?: () => string
+  }
+) {
+  const generateId = options.generateId ?? (() => crypto.randomUUID())
+  const now = options.now
+
+  const next = Array.isArray(existing) ? [...existing] : []
+  const existingKeys = new Set<string>()
+  for (const item of next) {
+    if (!item.templateId || !item.templateItemId) continue
+    existingKeys.add(`${String(item.templateId)}:${item.templateItemId}`)
+  }
+
+  let added = 0
+  for (const tplItem of template.items ?? []) {
+    const templateItemId = String(tplItem.id ?? "").trim()
+    const text = normalizeChecklistText(String(tplItem.text ?? ""))
+    if (!templateItemId || !text) continue
+    const key = `${String(template._id)}:${templateItemId}`
+    if (existingKeys.has(key)) continue
+    existingKeys.add(key)
+    const itemType = tplItem.type ?? "checkbox"
+    next.push({
+      id: generateId(),
+      text,
+      description: tplItem.description,
+      type: itemType as ChecklistItemType,
+      options: itemType === "question" ? tplItem.options : undefined,
+      done: false,
+      required: typeof tplItem.required === "boolean" ? tplItem.required : true,
+      templateId: template._id,
+      templateItemId,
+      templateDescription: template.description,
+      createdAt: now,
+      createdBy: options.actorId,
+    })
+    added += 1
+  }
+
+  return { checklist: next, added }
+}
+

convex/ticketFormSettings.ts

@@ -45,7 +45,7 @@ export const list = query({
     const settings = await ctx.db
       .query("ticketFormSettings")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
+      .take(100)
     return settings
       .filter((setting) => !normalizedTemplate || setting.template === normalizedTemplate)
       .map((setting) => ({
@@ -143,7 +143,7 @@ async function findExisting(
   const candidates = await ctx.db
     .query("ticketFormSettings")
     .withIndex("by_tenant_template_scope", (q) => q.eq("tenantId", tenantId).eq("template", template).eq("scope", scope))
-    .collect()
+    .take(100)
 
   return candidates.find((setting) => {
     if (scope === "tenant") return true

convex/ticketFormTemplates.ts

@@ -39,7 +39,7 @@ export async function ensureTicketFormTemplatesForTenant(ctx: MutationCtx, tenan
   const existing = await ctx.db
     .query("ticketFormTemplates")
     .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-    .collect();
+    .take(50);
   let order = existing.reduce((max, tpl) => Math.max(max, tpl.order ?? 0), 0);
   const now = Date.now();
   for (const template of TICKET_FORM_CONFIG) {
@@ -102,12 +102,12 @@ async function cloneFieldsFromTemplate(ctx: MutationCtx, tenantId: string, sourc
   const sourceFields = await ctx.db
     .query("ticketFields")
     .withIndex("by_tenant_scope", (q) => q.eq("tenantId", tenantId).eq("scope", sourceKey))
-    .collect();
+    .take(50);
   if (sourceFields.length === 0) return;
   const ordered = await ctx.db
     .query("ticketFields")
     .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-    .collect();
+    .take(50);
   let order = ordered.reduce((max, field) => Math.max(max, field.order ?? 0), 0);
   const now = Date.now();
   for (const field of sourceFields.sort((a, b) => (a.order ?? 0) - (b.order ?? 0))) {
@@ -156,7 +156,7 @@ export const list = query({
     const templates = await ctx.db
       .query("ticketFormTemplates")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
     return templates
       .filter((tpl) => includeArchived || tpl.isArchived !== true)
       .sort((a, b) => (a.order ?? 0) - (b.order ?? 0) || a.label.localeCompare(b.label, "pt-BR"))
@@ -174,7 +174,7 @@ export const listActive = query({
     const templates = await ctx.db
       .query("ticketFormTemplates")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
     return templates
       .filter((tpl) => tpl.isArchived !== true)
       .sort((a, b) => (a.order ?? 0) - (b.order ?? 0) || a.label.localeCompare(b.label, "pt-BR"))
@@ -201,7 +201,7 @@ export const create = mutation({
     const templates = await ctx.db
       .query("ticketFormTemplates")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(50);
     const order = (templates.reduce((max, tpl) => Math.max(max, tpl.order ?? 0), 0) ?? 0) + 1;
     const now = Date.now();
     const templateId = await ctx.db.insert("ticketFormTemplates", {

convex/ticketNotifications.ts

@@ -1,122 +1,428 @@
 "use node"
 
+import net from "net"
 import tls from "tls"
 import { action } from "./_generated/server"
 import { v } from "convex/values"
 
+import { renderSimpleNotificationEmailHtml } from "./reactEmail"
+import { buildBaseUrl } from "./url"
+
+// API do Next.js para verificar preferências
+async function sendViaNextApi(params: {
+  type: string
+  to: { email: string; name?: string; userId?: string }
+  subject: string
+  data: Record<string, unknown>
+  tenantId?: string
+}): Promise<{ success: boolean; skipped?: boolean; reason?: string }> {
+  const baseUrl = buildBaseUrl()
+  const token = process.env.INTERNAL_HEALTH_TOKEN ?? process.env.REPORTS_CRON_SECRET
+
+  if (!token) {
+    console.warn("[ticketNotifications] Token interno não configurado, enviando diretamente")
+    return { success: false, reason: "no_token" }
+  }
+
+  try {
+    const response = await fetch(`${baseUrl}/api/notifications/send`, {
+      method: "POST",
+      headers: {
+        "Content-Type": "application/json",
+        Authorization: `Bearer ${token}`,
+      },
+      body: JSON.stringify(params),
+    })
+
+    if (!response.ok) {
+      const error = await response.text()
+      console.error("[ticketNotifications] Erro na API:", error)
+      return { success: false, reason: "api_error" }
+    }
+
+    return await response.json()
+  } catch (error) {
+    console.error("[ticketNotifications] Erro ao chamar API:", error)
+    return { success: false, reason: "fetch_error" }
+  }
+}
+
 function b64(input: string) {
   return Buffer.from(input, "utf8").toString("base64")
 }
 
-async function sendSmtpMail(cfg: { host: string; port: number; username: string; password: string; from: string }, to: string, subject: string, html: string) {
-  return new Promise<void>((resolve, reject) => {
-    const socket = tls.connect(cfg.port, cfg.host, { rejectUnauthorized: false }, () => {
-      let buffer = ""
-      const send = (line: string) => socket.write(line + "\r\n")
-      const wait = (expected: string | RegExp) =>
-        new Promise<void>((res) => {
-          const onData = (data: Buffer) => {
-            buffer += data.toString()
-            const lines = buffer.split(/\r?\n/)
-            const last = lines.filter(Boolean).slice(-1)[0] ?? ""
-            if (typeof expected === "string" ? last.startsWith(expected) : expected.test(last)) {
-              socket.removeListener("data", onData)
-              res()
-            }
-          }
-          socket.on("data", onData)
-          socket.on("error", reject)
-        })
+function extractEnvelopeAddress(from: string): string {
+  const angle = from.match(/<\s*([^>\s]+)\s*>/)
+  if (angle?.[1]) return angle[1]
 
-      ;(async () => {
-        await wait(/^220 /)
-        send(`EHLO ${cfg.host}`)
-        await wait(/^250-/)
-        await wait(/^250 /)
-        send("AUTH LOGIN")
-        await wait(/^334 /)
-        send(b64(cfg.username))
-        await wait(/^334 /)
-        send(b64(cfg.password))
-        await wait(/^235 /)
-        send(`MAIL FROM:<${cfg.from.match(/<(.+)>/)?.[1] ?? cfg.from}>`)
-        await wait(/^250 /)
-        send(`RCPT TO:<${to}>`)
-        await wait(/^250 /)
-        send("DATA")
-        await wait(/^354 /)
-        const headers = [
-          `From: ${cfg.from}`,
-          `To: ${to}`,
-          `Subject: ${subject}`,
-          "MIME-Version: 1.0",
-          "Content-Type: text/html; charset=UTF-8",
-        ].join("\r\n")
-        send(headers + "\r\n\r\n" + html + "\r\n.")
-        await wait(/^250 /)
-        send("QUIT")
-        socket.end()
-        resolve()
-      })().catch(reject)
+  const paren = from.match(/\(([^)\s]+@[^)\s]+)\)/)
+  if (paren?.[1]) return paren[1]
+
+  const email = from.match(/[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,}/)
+  if (email?.[0]) return email[0]
+
+  return from
+}
+
+type SmtpConfig = {
+  host: string
+  port: number
+  username: string
+  password: string
+  from: string
+  secure: boolean
+  timeoutMs: number
+}
+
+function buildSmtpConfig(): SmtpConfig | null {
+  const host = process.env.SMTP_ADDRESS || process.env.SMTP_HOST
+  const port = Number(process.env.SMTP_PORT ?? 465)
+  const username = process.env.SMTP_USERNAME || process.env.SMTP_USER
+  const password = process.env.SMTP_PASSWORD || process.env.SMTP_PASS
+
+  const legacyFrom = process.env.MAILER_SENDER_EMAIL
+  const fromEmail = process.env.SMTP_FROM_EMAIL
+  const fromName = process.env.SMTP_FROM_NAME || "Raven"
+  const from = legacyFrom || (fromEmail ? `"${fromName}" <${fromEmail}>` : "Raven <no-reply@example.com>")
+
+  if (!host || !username || !password) return null
+
+  const secureFlag = (process.env.SMTP_SECURE ?? process.env.SMTP_TLS ?? "").toLowerCase()
+  const secure = secureFlag ? secureFlag === "true" : port === 465
+
+  return { host, port, username, password, from, secure, timeoutMs: 30000 }
+}
+
+type SmtpSocket = net.Socket | tls.TLSSocket
+
+type SmtpResponse = { code: number; lines: string[] }
+
+function createSmtpReader(socket: SmtpSocket, timeoutMs: number) {
+  let buffer = ""
+  let current: SmtpResponse | null = null
+  const queue: SmtpResponse[] = []
+  let pending:
+    | { resolve: (response: SmtpResponse) => void; reject: (error: unknown) => void; timer: ReturnType<typeof setTimeout> }
+    | null = null
+
+  const finalize = (response: SmtpResponse) => {
+    if (pending) {
+      clearTimeout(pending.timer)
+      const resolve = pending.resolve
+      pending = null
+      resolve(response)
+      return
+    }
+    queue.push(response)
+  }
+
+  const onData = (data: Buffer) => {
+    buffer += data.toString("utf8")
+    const lines = buffer.split(/\r?\n/)
+    buffer = lines.pop() ?? ""
+
+    for (const line of lines) {
+      if (!line) continue
+      const match = line.match(/^(\d{3})([ -])\s?(.*)$/)
+      if (!match) continue
+
+      const code = Number(match[1])
+      const isFinal = match[2] === " "
+
+      if (!current) current = { code, lines: [] }
+      current.lines.push(line)
+
+      if (isFinal) {
+        const response = current
+        current = null
+        finalize(response)
+      }
+    }
+  }
+
+  const onError = (error: unknown) => {
+    if (pending) {
+      clearTimeout(pending.timer)
+      const reject = pending.reject
+      pending = null
+      reject(error)
+    }
+  }
+
+  socket.on("data", onData)
+  socket.on("error", onError)
+
+  const read = () =>
+    new Promise<SmtpResponse>((resolve, reject) => {
+      const queued = queue.shift()
+      if (queued) {
+        resolve(queued)
+        return
+      }
+      if (pending) {
+        reject(new Error("smtp_concurrent_read"))
+        return
+      }
+      const timer = setTimeout(() => {
+        if (!pending) return
+        const rejectPending = pending.reject
+        pending = null
+        rejectPending(new Error("smtp_timeout"))
+      }, timeoutMs)
+      pending = { resolve, reject, timer }
+    })
+
+  const dispose = () => {
+    socket.off("data", onData)
+    socket.off("error", onError)
+    if (pending) {
+      clearTimeout(pending.timer)
+      pending = null
+    }
+  }
+
+  return { read, dispose }
+}
+
+function isCapability(lines: string[], capability: string) {
+  const upper = capability.trim().toUpperCase()
+  return lines.some((line) => line.replace(/^(\d{3})([ -])/, "").trim().toUpperCase().startsWith(upper))
+}
+
+function assertCode(response: SmtpResponse, expected: number | ((code: number) => boolean), context: string) {
+  const ok = typeof expected === "number" ? response.code === expected : expected(response.code)
+  if (ok) return
+  throw new Error(`smtp_unexpected_response:${context}:${response.code}:${response.lines.join(" | ")}`)
+}
+
+async function connectPlain(host: string, port: number, timeoutMs: number) {
+  return new Promise<net.Socket>((resolve, reject) => {
+    const socket = net.connect(port, host)
+    const timer = setTimeout(() => {
+      socket.destroy()
+      reject(new Error("smtp_connect_timeout"))
+    }, timeoutMs)
+    socket.once("connect", () => {
+      clearTimeout(timer)
+      resolve(socket)
+    })
+    socket.once("error", (e) => {
+      clearTimeout(timer)
+      reject(e)
     })
-    socket.on("error", reject)
   })
 }
 
-function buildBaseUrl() {
-  return process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || "http://localhost:3000"
+async function connectTls(host: string, port: number, timeoutMs: number) {
+  return new Promise<tls.TLSSocket>((resolve, reject) => {
+    const socket = tls.connect({ host, port, rejectUnauthorized: false, servername: host })
+    const timer = setTimeout(() => {
+      socket.destroy()
+      reject(new Error("smtp_connect_timeout"))
+    }, timeoutMs)
+    socket.once("secureConnect", () => {
+      clearTimeout(timer)
+      resolve(socket)
+    })
+    socket.once("error", (e) => {
+      clearTimeout(timer)
+      reject(e)
+    })
+  })
 }
 
-function emailTemplate({ title, message, ctaLabel, ctaUrl }: { title: string; message: string; ctaLabel: string; ctaUrl: string }) {
-  return `
-  <table width="100%" cellpadding="0" cellspacing="0" role="presentation" style="background:#f8fafc;padding:24px 0;font-family:Arial,Helvetica,sans-serif;color:#0f172a;">
-    <tr>
-      <td align="center">
-        <table width="600" cellpadding="0" cellspacing="0" role="presentation" style="background:white;border:1px solid #e2e8f0;border-radius:12px;padding:24px;">
-          <tr>
-            <td style="text-align:left;">
-              <div style="display:flex;align-items:center;gap:12px;">
-                <img src="${buildBaseUrl()}/logo-raven.png" alt="Raven" style="width:36px;height:36px;border-radius:8px;"/>
-                <span style="font-weight:700;font-size:18px;">Raven</span>
-              </div>
-              <h1 style="font-size:20px;line-height:1.3;margin:16px 0 8px 0;">${title}</h1>
-              <p style="font-size:14px;line-height:1.6;margin:0 0 16px 0;color:#334155;">${message}</p>
-              <a href="${ctaUrl}" style="display:inline-block;background:#111827;color:#fff;text-decoration:none;border-radius:10px;padding:10px 16px;font-weight:600;">${ctaLabel}</a>
-              <p style="font-size:12px;color:#64748b;margin-top:20px;">Se o botão não funcionar, copie e cole esta URL no navegador:<br/><a href="${ctaUrl}" style="color:#0ea5e9;text-decoration:none;">${ctaUrl}</a></p>
-            </td>
-          </tr>
-        </table>
-        <p style="font-size:12px;color:#94a3b8;margin-top:12px;">&copy; ${new Date().getFullYear()} Raven — Rever Tecnologia</p>
-      </td>
-    </tr>
-  </table>`
+async function upgradeToStartTls(socket: net.Socket, host: string, timeoutMs: number) {
+  return new Promise<tls.TLSSocket>((resolve, reject) => {
+    const tlsSocket = tls.connect({ socket, servername: host, rejectUnauthorized: false })
+    const timer = setTimeout(() => {
+      tlsSocket.destroy()
+      reject(new Error("smtp_connect_timeout"))
+    }, timeoutMs)
+    tlsSocket.once("secureConnect", () => {
+      clearTimeout(timer)
+      resolve(tlsSocket)
+    })
+    tlsSocket.once("error", (e) => {
+      clearTimeout(timer)
+      reject(e)
+    })
+  })
 }
 
+async function sendSmtpMail(cfg: SmtpConfig, to: string, subject: string, html: string) {
+  const timeoutMs = Math.max(1000, cfg.timeoutMs)
+
+  let socket: SmtpSocket | null = null
+  let reader: ReturnType<typeof createSmtpReader> | null = null
+
+  const sendLine = (line: string) => socket?.write(line + "\r\n")
+  const readExpected = async (expected: number | ((code: number) => boolean), context: string) => {
+    if (!reader) throw new Error("smtp_reader_not_ready")
+    const response = await reader.read()
+    assertCode(response, expected, context)
+    return response
+  }
+
+  try {
+    socket = cfg.secure ? await connectTls(cfg.host, cfg.port, timeoutMs) : await connectPlain(cfg.host, cfg.port, timeoutMs)
+    reader = createSmtpReader(socket, timeoutMs)
+
+    await readExpected(220, "greeting")
+
+    sendLine(`EHLO ${cfg.host}`)
+    let ehlo = await readExpected(250, "ehlo")
+
+    if (!cfg.secure && isCapability(ehlo.lines, "STARTTLS")) {
+      sendLine("STARTTLS")
+      await readExpected(220, "starttls")
+
+      reader.dispose()
+      socket = await upgradeToStartTls(socket as net.Socket, cfg.host, timeoutMs)
+      reader = createSmtpReader(socket, timeoutMs)
+
+      sendLine(`EHLO ${cfg.host}`)
+      ehlo = await readExpected(250, "ehlo_starttls")
+    }
+
+    sendLine("AUTH LOGIN")
+    await readExpected(334, "auth_login")
+    sendLine(b64(cfg.username))
+    await readExpected(334, "auth_username")
+    sendLine(b64(cfg.password))
+    await readExpected(235, "auth_password")
+
+    const envelopeFrom = extractEnvelopeAddress(cfg.from)
+    sendLine(`MAIL FROM:<${envelopeFrom}>`)
+    await readExpected((code) => Math.floor(code / 100) === 2, "mail_from")
+
+    sendLine(`RCPT TO:<${to}>`)
+    await readExpected((code) => Math.floor(code / 100) === 2, "rcpt_to")
+
+    sendLine("DATA")
+    await readExpected(354, "data")
+
+    const headers = [
+      `From: ${cfg.from}`,
+      `To: ${to}`,
+      `Subject: ${subject}`,
+      "MIME-Version: 1.0",
+      "Content-Type: text/html; charset=UTF-8",
+    ].join("\r\n")
+
+    sendLine(headers + "\r\n\r\n" + html + "\r\n.")
+    await readExpected((code) => Math.floor(code / 100) === 2, "message")
+
+    sendLine("QUIT")
+    await readExpected(221, "quit")
+  } finally {
+    reader?.dispose()
+    socket?.end()
+  }
+}
+
+export const sendTicketCreatedEmail = action({
+  args: {
+    to: v.string(),
+    userId: v.optional(v.string()),
+    userName: v.optional(v.string()),
+    ticketId: v.string(),
+    reference: v.number(),
+    subject: v.string(),
+    priority: v.string(),
+    tenantId: v.optional(v.string()),
+  },
+  handler: async (_ctx, { to, userId, userName, ticketId, reference, subject, priority, tenantId }) => {
+    const baseUrl = buildBaseUrl()
+    const url = `${baseUrl}/portal/tickets/${ticketId}`
+
+    const priorityLabels: Record<string, string> = {
+      LOW: "Baixa",
+      MEDIUM: "Média",
+      HIGH: "Alta",
+      URGENT: "Urgente",
+    }
+    const priorityLabel = priorityLabels[priority] ?? priority
+    const mailSubject = `Novo chamado #${reference} aberto`
+
+    // Tenta usar a API do Next.js para verificar preferências
+    const apiResult = await sendViaNextApi({
+      type: "ticket_created",
+      to: { email: to, name: userName, userId },
+      subject: mailSubject,
+      data: {
+        reference,
+        subject,
+        status: "Pendente",
+        priority: priorityLabel,
+        viewUrl: url,
+      },
+      tenantId,
+    })
+
+    if (apiResult.success || apiResult.skipped) {
+      return apiResult
+    }
+
+    // Fallback: envia diretamente se a API falhar
+    const smtp = buildSmtpConfig()
+    if (!smtp) {
+      console.warn("SMTP not configured; skipping ticket created email")
+      return { skipped: true }
+    }
+
+    const html = await renderSimpleNotificationEmailHtml({
+      title: `Novo chamado #${reference} aberto`,
+      message: `Seu chamado foi registrado com sucesso. Nossa equipe irá analisá-lo em breve.\n\nAssunto: ${subject}\nPrioridade: ${priorityLabel}\nStatus: Pendente`,
+      ctaLabel: "Ver chamado",
+      ctaUrl: url,
+    })
+    await sendSmtpMail(smtp, to, mailSubject, html)
+    return { ok: true }
+  },
+})
+
 export const sendPublicCommentEmail = action({
   args: {
     to: v.string(),
+    userId: v.optional(v.string()),
+    userName: v.optional(v.string()),
     ticketId: v.string(),
     reference: v.number(),
     subject: v.string(),
+    tenantId: v.optional(v.string()),
   },
-  handler: async (_ctx, { to, ticketId, reference, subject }) => {
-    const smtp = {
-      host: process.env.SMTP_ADDRESS!,
-      port: Number(process.env.SMTP_PORT ?? 465),
-      username: process.env.SMTP_USERNAME!,
-      password: process.env.SMTP_PASSWORD!,
-      from: process.env.MAILER_SENDER_EMAIL || "Raven <no-reply@example.com>",
-    }
-    if (!smtp.host || !smtp.username || !smtp.password) {
-      console.warn("SMTP not configured; skipping ticket comment email")
-      return { skipped: true }
-    }
+  handler: async (_ctx, { to, userId, userName, ticketId, reference, subject, tenantId }) => {
     const baseUrl = buildBaseUrl()
     const url = `${baseUrl}/portal/tickets/${ticketId}`
     const mailSubject = `Atualização no chamado #${reference}: ${subject}`
-    const html = emailTemplate({
+
+    // Tenta usar a API do Next.js para verificar preferências
+    const apiResult = await sendViaNextApi({
+      type: "comment_public",
+      to: { email: to, name: userName, userId },
+      subject: mailSubject,
+      data: {
+        reference,
+        subject,
+        viewUrl: url,
+      },
+      tenantId,
+    })
+
+    if (apiResult.success || apiResult.skipped) {
+      return apiResult
+    }
+
+    // Fallback: envia diretamente se a API falhar
+    const smtp = buildSmtpConfig()
+    if (!smtp) {
+      console.warn("SMTP not configured; skipping ticket comment email")
+      return { skipped: true }
+    }
+
+    const html = await renderSimpleNotificationEmailHtml({
       title: `Nova atualização no seu chamado #${reference}`,
-      message: `Um novo comentário foi adicionado ao chamado “${subject}”. Clique abaixo para visualizar e responder pelo portal.`,
+      message: `Um novo comentário foi adicionado ao chamado "${subject}". Clique abaixo para visualizar e responder pelo portal.`,
       ctaLabel: "Abrir e responder",
       ctaUrl: url,
     })
@@ -128,28 +434,45 @@ export const sendPublicCommentEmail = action({
 export const sendResolvedEmail = action({
   args: {
     to: v.string(),
+    userId: v.optional(v.string()),
+    userName: v.optional(v.string()),
     ticketId: v.string(),
     reference: v.number(),
     subject: v.string(),
+    tenantId: v.optional(v.string()),
   },
-  handler: async (_ctx, { to, ticketId, reference, subject }) => {
-    const smtp = {
-      host: process.env.SMTP_ADDRESS!,
-      port: Number(process.env.SMTP_PORT ?? 465),
-      username: process.env.SMTP_USERNAME!,
-      password: process.env.SMTP_PASSWORD!,
-      from: process.env.MAILER_SENDER_EMAIL || "Raven <no-reply@example.com>",
-    }
-    if (!smtp.host || !smtp.username || !smtp.password) {
-      console.warn("SMTP not configured; skipping ticket resolution email")
-      return { skipped: true }
-    }
+  handler: async (_ctx, { to, userId, userName, ticketId, reference, subject, tenantId }) => {
     const baseUrl = buildBaseUrl()
     const url = `${baseUrl}/portal/tickets/${ticketId}`
     const mailSubject = `Seu chamado #${reference} foi encerrado`
-    const html = emailTemplate({
+
+    // Tenta usar a API do Next.js para verificar preferências
+    const apiResult = await sendViaNextApi({
+      type: "ticket_resolved",
+      to: { email: to, name: userName, userId },
+      subject: mailSubject,
+      data: {
+        reference,
+        subject,
+        viewUrl: url,
+      },
+      tenantId,
+    })
+
+    if (apiResult.success || apiResult.skipped) {
+      return apiResult
+    }
+
+    // Fallback: envia diretamente se a API falhar
+    const smtp = buildSmtpConfig()
+    if (!smtp) {
+      console.warn("SMTP not configured; skipping ticket resolution email")
+      return { skipped: true }
+    }
+
+    const html = await renderSimpleNotificationEmailHtml({
       title: `Chamado #${reference} encerrado`,
-      message: `O chamado “${subject}” foi marcado como concluído. Caso necessário, você pode responder pelo portal para reabrir dentro do prazo.`,
+      message: `O chamado "${subject}" foi marcado como concluído. Caso necessário, você pode responder pelo portal para reabrir dentro do prazo.`,
       ctaLabel: "Ver detalhes",
       ctaUrl: url,
     })
@@ -157,3 +480,82 @@ export const sendResolvedEmail = action({
     return { ok: true }
   },
 })
+
+export const sendAutomationEmail = action({
+  args: {
+    to: v.array(v.string()),
+    subject: v.string(),
+    emailProps: v.object({
+      title: v.string(),
+      message: v.string(),
+      ticket: v.object({
+        reference: v.number(),
+        subject: v.string(),
+        status: v.optional(v.union(v.string(), v.null())),
+        priority: v.optional(v.union(v.string(), v.null())),
+        companyName: v.optional(v.union(v.string(), v.null())),
+        requesterName: v.optional(v.union(v.string(), v.null())),
+        assigneeName: v.optional(v.union(v.string(), v.null())),
+      }),
+      ctaLabel: v.string(),
+      ctaUrl: v.string(),
+    }),
+  },
+  handler: async (_ctx, { to, subject, emailProps }) => {
+    const smtp = buildSmtpConfig()
+    if (!smtp) {
+      console.warn("SMTP not configured; skipping automation email")
+      return { skipped: true }
+    }
+
+    const recipients = to
+      .map((email) => email.trim())
+      .filter(Boolean)
+      .slice(0, 50)
+
+    if (recipients.length === 0) {
+      return { skipped: true, reason: "no_recipients" }
+    }
+
+    // Renderiza o HTML aqui (ambiente Node.js suporta imports dinâmicos)
+    const { renderAutomationEmailHtml } = await import("./reactEmail")
+    const html = await renderAutomationEmailHtml({
+      title: emailProps.title,
+      message: emailProps.message,
+      ticket: {
+        reference: emailProps.ticket.reference,
+        subject: emailProps.ticket.subject,
+        status: emailProps.ticket.status ?? null,
+        priority: emailProps.ticket.priority ?? null,
+        companyName: emailProps.ticket.companyName ?? null,
+        requesterName: emailProps.ticket.requesterName ?? null,
+        assigneeName: emailProps.ticket.assigneeName ?? null,
+      },
+      ctaLabel: emailProps.ctaLabel,
+      ctaUrl: emailProps.ctaUrl,
+    })
+
+    const results: Array<{ recipient: string; sent: boolean; error?: string }> = []
+
+    for (const recipient of recipients) {
+      try {
+        await sendSmtpMail(smtp, recipient, subject, html)
+        results.push({ recipient, sent: true })
+        console.log(`[automation-email] Enviado para ${recipient}`)
+      } catch (error) {
+        const errorMessage = error instanceof Error ? error.message : String(error)
+        results.push({ recipient, sent: false, error: errorMessage })
+        console.error(`[automation-email] Falha ao enviar para ${recipient}: ${errorMessage}`)
+      }
+    }
+
+    const sent = results.filter((r) => r.sent).length
+    const failed = results.filter((r) => !r.sent).length
+
+    if (failed > 0) {
+      console.error(`[automation-email] Resumo: ${sent}/${recipients.length} enviados, ${failed} falhas`)
+    }
+
+    return { ok: sent > 0, sent, failed, results }
+  },
+})

convex/url.ts

@@ -0,0 +1,4 @@
+export function buildBaseUrl() {
+  return process.env.NEXT_PUBLIC_APP_URL || process.env.APP_BASE_URL || "http://localhost:3000"
+}
+

convex/usbPolicy.ts

@@ -0,0 +1,352 @@
+import { v } from "convex/values"
+import { mutation, query } from "./_generated/server"
+import type { Id, Doc } from "./_generated/dataModel"
+import { sha256 } from "@noble/hashes/sha2.js"
+
+const DEFAULT_TENANT_ID = "default"
+
+function toHex(input: Uint8Array) {
+  return Array.from(input)
+    .map((b) => b.toString(16).padStart(2, "0"))
+    .join("")
+}
+
+const utf8 = (s: string) => new TextEncoder().encode(s)
+
+function hashToken(token: string) {
+  return toHex(sha256(utf8(token)))
+}
+
+export const USB_POLICY_VALUES = ["ALLOW", "BLOCK_ALL", "READONLY"] as const
+export type UsbPolicyValue = (typeof USB_POLICY_VALUES)[number]
+
+export const USB_POLICY_STATUS = ["PENDING", "APPLYING", "APPLIED", "FAILED"] as const
+export type UsbPolicyStatus = (typeof USB_POLICY_STATUS)[number]
+
+export const setUsbPolicy = mutation({
+  args: {
+    machineId: v.id("machines"),
+    policy: v.string(),
+    actorId: v.optional(v.id("users")),
+    actorEmail: v.optional(v.string()),
+    actorName: v.optional(v.string()),
+  },
+  handler: async (ctx, args) => {
+    const machine = await ctx.db.get(args.machineId)
+    if (!machine) {
+      throw new Error("Dispositivo nao encontrado")
+    }
+
+    if (!USB_POLICY_VALUES.includes(args.policy as UsbPolicyValue)) {
+      throw new Error(`Politica USB invalida: ${args.policy}. Valores validos: ${USB_POLICY_VALUES.join(", ")}`)
+    }
+
+    const now = Date.now()
+    const oldPolicy = machine.usbPolicy ?? "ALLOW"
+
+    await ctx.db.patch(args.machineId, {
+      usbPolicy: args.policy,
+      usbPolicyStatus: "PENDING",
+      usbPolicyError: undefined,
+      usbPolicyAppliedAt: now,
+      updatedAt: now,
+    })
+
+    await ctx.db.insert("usbPolicyEvents", {
+      tenantId: machine.tenantId,
+      machineId: args.machineId,
+      actorId: args.actorId,
+      actorEmail: args.actorEmail,
+      actorName: args.actorName,
+      oldPolicy,
+      newPolicy: args.policy,
+      status: "PENDING",
+      createdAt: now,
+    })
+
+    return { ok: true, policy: args.policy, status: "PENDING" }
+  },
+})
+
+export const reportUsbPolicyStatus = mutation({
+  args: {
+    machineToken: v.string(),
+    status: v.string(),
+    // Rust envia null para Option<String>::None, entao precisamos aceitar null tambem
+    error: v.optional(v.union(v.string(), v.null())),
+    currentPolicy: v.optional(v.union(v.string(), v.null())),
+  },
+  handler: async (ctx, args) => {
+    // Converte null para undefined para uso interno
+    const errorValue = args.error ?? undefined
+    const currentPolicyValue = args.currentPolicy ?? undefined
+    const tokenHash = hashToken(args.machineToken)
+
+    const tokenRecord = await ctx.db
+      .query("machineTokens")
+      .withIndex("by_token_hash", (q) => q.eq("tokenHash", tokenHash))
+      .first()
+
+    if (!tokenRecord || tokenRecord.revoked) {
+      throw new Error("Token de maquina invalido ou revogado")
+    }
+
+    if (tokenRecord.expiresAt < Date.now()) {
+      throw new Error("Token de maquina expirado")
+    }
+
+    const machine = await ctx.db.get(tokenRecord.machineId)
+    if (!machine) {
+      throw new Error("Dispositivo nao encontrado")
+    }
+
+    if (!USB_POLICY_STATUS.includes(args.status as UsbPolicyStatus)) {
+      throw new Error(`Status de politica USB invalido: ${args.status}`)
+    }
+
+    const now = Date.now()
+
+    await ctx.db.patch(machine._id, {
+      usbPolicyStatus: args.status,
+      usbPolicyError: errorValue,
+      usbPolicyReportedAt: now,
+      updatedAt: now,
+    })
+
+    const latestEvent = await ctx.db
+      .query("usbPolicyEvents")
+      .withIndex("by_machine_created", (q) => q.eq("machineId", machine._id))
+      .order("desc")
+      .first()
+
+    // Atualiza o evento se ainda nao foi finalizado (PENDING ou APPLYING)
+    // Isso permite a transicao: PENDING -> APPLYING -> APPLIED/FAILED
+    if (latestEvent && (latestEvent.status === "PENDING" || latestEvent.status === "APPLYING")) {
+      await ctx.db.patch(latestEvent._id, {
+        status: args.status,
+        error: errorValue,
+        appliedAt: args.status === "APPLIED" ? now : undefined,
+      })
+    }
+
+    return { ok: true }
+  },
+})
+
+export const getUsbPolicy = query({
+  args: {
+    machineId: v.id("machines"),
+  },
+  handler: async (ctx, args) => {
+    const machine = await ctx.db.get(args.machineId)
+    if (!machine) {
+      return null
+    }
+
+    return {
+      policy: machine.usbPolicy ?? "ALLOW",
+      status: machine.usbPolicyStatus ?? null,
+      error: machine.usbPolicyError ?? null,
+      appliedAt: machine.usbPolicyAppliedAt ?? null,
+      reportedAt: machine.usbPolicyReportedAt ?? null,
+    }
+  },
+})
+
+export const getPendingUsbPolicy = query({
+  args: {
+    machineToken: v.string(),
+  },
+  handler: async (ctx, args) => {
+    const tokenHash = hashToken(args.machineToken)
+
+    const tokenRecord = await ctx.db
+      .query("machineTokens")
+      .withIndex("by_token_hash", (q) => q.eq("tokenHash", tokenHash))
+      .first()
+
+    if (!tokenRecord || tokenRecord.revoked || tokenRecord.expiresAt < Date.now()) {
+      return null
+    }
+
+    const machine = await ctx.db.get(tokenRecord.machineId)
+    if (!machine) {
+      return null
+    }
+
+    if (machine.usbPolicyStatus === "PENDING") {
+      return {
+        policy: machine.usbPolicy ?? "ALLOW",
+        appliedAt: machine.usbPolicyAppliedAt,
+      }
+    }
+
+    return null
+  },
+})
+
+export const listUsbPolicyEvents = query({
+  args: {
+    machineId: v.id("machines"),
+    limit: v.optional(v.number()),
+    cursor: v.optional(v.number()),
+    status: v.optional(v.string()),
+    dateFrom: v.optional(v.number()),
+    dateTo: v.optional(v.number()),
+  },
+  handler: async (ctx, args) => {
+    const limit = args.limit ?? 10
+    const maxFetch = 1000 // Limite maximo de eventos a buscar
+
+    let events = await ctx.db
+      .query("usbPolicyEvents")
+      .withIndex("by_machine_created", (q) => q.eq("machineId", args.machineId))
+      .order("desc")
+      .take(maxFetch)
+
+    // Aplica filtro de cursor (paginacao)
+    if (args.cursor !== undefined) {
+      events = events.filter((e) => e.createdAt < args.cursor!)
+    }
+
+    // Aplica filtro de status
+    if (args.status) {
+      events = events.filter((e) => e.status === args.status)
+    }
+
+    // Aplica filtro de data
+    if (args.dateFrom !== undefined) {
+      events = events.filter((e) => e.createdAt >= args.dateFrom!)
+    }
+    if (args.dateTo !== undefined) {
+      events = events.filter((e) => e.createdAt <= args.dateTo!)
+    }
+
+    const hasMore = events.length > limit
+    const results = events.slice(0, limit)
+    const nextCursor = results.length > 0 ? results[results.length - 1].createdAt : undefined
+
+    return {
+      events: results.map((event) => ({
+        id: event._id,
+        oldPolicy: event.oldPolicy,
+        newPolicy: event.newPolicy,
+        status: event.status,
+        error: event.error,
+        actorEmail: event.actorEmail,
+        actorName: event.actorName,
+        createdAt: event.createdAt,
+        appliedAt: event.appliedAt,
+      })),
+      hasMore,
+      nextCursor,
+    }
+  },
+})
+
+export const bulkSetUsbPolicy = mutation({
+  args: {
+    machineIds: v.array(v.id("machines")),
+    policy: v.string(),
+    actorId: v.optional(v.id("users")),
+    actorEmail: v.optional(v.string()),
+    actorName: v.optional(v.string()),
+  },
+  handler: async (ctx, args) => {
+    if (!USB_POLICY_VALUES.includes(args.policy as UsbPolicyValue)) {
+      throw new Error(`Politica USB invalida: ${args.policy}`)
+    }
+
+    const now = Date.now()
+    const results: Array<{ machineId: Id<"machines">; success: boolean; error?: string }> = []
+
+    for (const machineId of args.machineIds) {
+      try {
+        const machine = await ctx.db.get(machineId)
+        if (!machine) {
+          results.push({ machineId, success: false, error: "Dispositivo nao encontrado" })
+          continue
+        }
+
+        const oldPolicy = machine.usbPolicy ?? "ALLOW"
+
+        await ctx.db.patch(machineId, {
+          usbPolicy: args.policy,
+          usbPolicyStatus: "PENDING",
+          usbPolicyError: undefined,
+          usbPolicyAppliedAt: now,
+          updatedAt: now,
+        })
+
+        await ctx.db.insert("usbPolicyEvents", {
+          tenantId: machine.tenantId,
+          machineId,
+          actorId: args.actorId,
+          actorEmail: args.actorEmail,
+          actorName: args.actorName,
+          oldPolicy,
+          newPolicy: args.policy,
+          status: "PENDING",
+          createdAt: now,
+        })
+
+        results.push({ machineId, success: true })
+      } catch (err) {
+        results.push({ machineId, success: false, error: String(err) })
+      }
+    }
+
+    return { results, total: args.machineIds.length, successful: results.filter((r) => r.success).length }
+  },
+})
+
+/**
+ * Cleanup de policies USB pendentes por mais de 1 hora.
+ * Marca como FAILED com mensagem de timeout.
+ */
+export const cleanupStalePendingPolicies = mutation({
+  args: {
+    staleThresholdMs: v.optional(v.number()),
+  },
+  handler: async (ctx, args) => {
+    // Log obrigatorio para evitar shape_inference errors com logLines vazios
+    console.log("cron: cleanupStalePendingPolicies iniciado")
+    const thresholdMs = args.staleThresholdMs ?? 3600000 // 1 hora por padrao
+    const now = Date.now()
+    const cutoff = now - thresholdMs
+
+    // Buscar maquinas com status PENDING e appliedAt antigo
+    const staleMachines = await ctx.db
+      .query("machines")
+      .withIndex("by_usbPolicyStatus", (q) => q.eq("usbPolicyStatus", "PENDING"))
+      .filter((q) => q.lt(q.field("usbPolicyAppliedAt"), cutoff))
+      .take(1000)
+
+    let cleaned = 0
+    for (const machine of staleMachines) {
+      await ctx.db.patch(machine._id, {
+        usbPolicyStatus: "FAILED",
+        usbPolicyError: "Timeout: Agent nao reportou status apos 1 hora. Verifique se o agent esta ativo.",
+        updatedAt: now,
+      })
+
+      // Atualizar evento correspondente
+      const latestEvent = await ctx.db
+        .query("usbPolicyEvents")
+        .withIndex("by_machine_created", (q) => q.eq("machineId", machine._id))
+        .order("desc")
+        .first()
+
+      if (latestEvent && latestEvent.status === "PENDING") {
+        await ctx.db.patch(latestEvent._id, {
+          status: "FAILED",
+          error: "Timeout automatico",
+        })
+      }
+
+      cleaned++
+    }
+
+    return { cleaned, checked: staleMachines.length }
+  },
+})

convex/users.ts

@@ -71,7 +71,10 @@ export const ensureUser = mutation({
         return reconciled;
       }
     } else {
-      const anyTenant = (await ctx.db.query("users").collect()).find((user) => user.email === args.email);
+      // Busca por email em todos os tenants (usando limite para evitar OOM)
+      // Nota: isso e ineficiente sem indice global por email
+      const users = await ctx.db.query("users").take(5000);
+      const anyTenant = users.find((user) => user.email === args.email);
       if (anyTenant) {
         const reconciled = await reconcile(anyTenant);
         if (reconciled) {
@@ -100,7 +103,7 @@ export const listAgents = query({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(5000);
 
     // Only internal staff (ADMIN/AGENT) should appear as responsáveis
     return users
@@ -125,7 +128,7 @@ export const listCustomers = query({
     const users = await ctx.db
       .query("users")
       .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect();
+      .take(5000);
 
     const allowed = users.filter((user) => {
       const role = (user.role ?? "COLLABORATOR").toUpperCase()
@@ -212,7 +215,7 @@ export const deleteUser = mutation({
     const comments = await ctx.db
       .query("ticketComments")
       .withIndex("by_author", (q) => q.eq("authorId", userId))
-      .collect();
+      .take(10000);
     if (comments.length > 0) {
       const authorSnapshot = {
         name: user.name,
@@ -240,7 +243,7 @@ export const deleteUser = mutation({
     const requesterTickets = await ctx.db
       .query("tickets")
       .withIndex("by_tenant_requester", (q) => q.eq("tenantId", user.tenantId).eq("requesterId", userId))
-      .collect();
+      .take(10000);
     if (requesterTickets.length > 0) {
       const requesterSnapshot = {
         name: user.name,
@@ -264,7 +267,7 @@ export const deleteUser = mutation({
     const directReports = await ctx.db
       .query("users")
       .withIndex("by_tenant_manager", (q) => q.eq("tenantId", user.tenantId).eq("managerId", userId))
-      .collect();
+      .take(1000);
     await Promise.all(
       directReports.map(async (report) => {
         await ctx.db.patch(report._id, { managerId: undefined });
@@ -276,6 +279,86 @@ export const deleteUser = mutation({
   },
 });
 
+/**
+ * Atualiza o avatar de um usuário.
+ * Passa avatarUrl como null para remover o avatar.
+ * Também atualiza os snapshots em comentários e tickets.
+ */
+export const updateAvatar = mutation({
+  args: {
+    tenantId: v.string(),
+    email: v.string(),
+    avatarUrl: v.union(v.string(), v.null()),
+  },
+  handler: async (ctx, { tenantId, email, avatarUrl }) => {
+    const user = await ctx.db
+      .query("users")
+      .withIndex("by_tenant_email", (q) => q.eq("tenantId", tenantId).eq("email", email))
+      .first()
+
+    if (!user) {
+      return { status: "not_found" }
+    }
+
+    // Atualiza o avatar do usuário - usa undefined para remover o campo
+    const normalizedAvatarUrl = avatarUrl ?? undefined
+    await ctx.db.patch(user._id, { avatarUrl: normalizedAvatarUrl })
+
+    // Cria snapshot base sem avatarUrl se for undefined
+    // Isso garante que o campo seja realmente removido do snapshot
+    const baseSnapshot: { name: string; email: string; avatarUrl?: string; teams?: string[] } = {
+      name: user.name,
+      email: user.email,
+    }
+    if (normalizedAvatarUrl !== undefined) {
+      baseSnapshot.avatarUrl = normalizedAvatarUrl
+    }
+    if (user.teams && user.teams.length > 0) {
+      baseSnapshot.teams = user.teams
+    }
+
+    // Atualiza snapshots em comentários
+    const comments = await ctx.db
+      .query("ticketComments")
+      .withIndex("by_author", (q) => q.eq("authorId", user._id))
+      .take(10000)
+
+    if (comments.length > 0) {
+      await Promise.all(
+        comments.map(async (comment) => {
+          await ctx.db.patch(comment._id, { authorSnapshot: baseSnapshot })
+        }),
+      )
+    }
+
+    // Atualiza snapshots de requester em tickets
+    const requesterTickets = await ctx.db
+      .query("tickets")
+      .withIndex("by_tenant_requester", (q) => q.eq("tenantId", user.tenantId).eq("requesterId", user._id))
+      .take(10000)
+
+    if (requesterTickets.length > 0) {
+      for (const t of requesterTickets) {
+        await ctx.db.patch(t._id, { requesterSnapshot: baseSnapshot })
+      }
+    }
+
+    // Atualiza snapshots de assignee em tickets
+    const assigneeTickets = await ctx.db
+      .query("tickets")
+      .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", user.tenantId).eq("assigneeId", user._id))
+      .take(10000)
+
+    if (assigneeTickets.length > 0) {
+      for (const t of assigneeTickets) {
+        await ctx.db.patch(t._id, { assigneeSnapshot: baseSnapshot })
+      }
+    }
+
+    return { status: "updated", avatarUrl: normalizedAvatarUrl }
+  },
+})
+
 export const assignCompany = mutation({
   args: { tenantId: v.string(), email: v.string(), companyId: v.id("companies"), actorId: v.id("users") },
   handler: async (ctx, { tenantId, email, companyId, actorId }) => {

docs/AUTOMATIONS_EMAIL.md

@@ -0,0 +1,81 @@
+# Automações ▸ Envio de e-mails (guia de manutenção)
+
+## Visão geral
+O envio de e-mails via automações funciona como uma **ação** dentro do motor de automações de tickets.
+
+Por motivos de compatibilidade e segurança:
+- O HTML do e-mail é gerado com **tabelas + CSS inline** (compatível com Gmail/Outlook/Apple Mail).
+- O envio (SMTP) acontece em **Convex Action** (`"use node"`), porque mutações Convex não devem fazer I/O de rede.
+
+## Onde as automações disparam
+Os eventos de ticket chamam o motor de automações em `convex/tickets.ts`:
+- Criação do ticket (`TICKET_CREATED`)
+- Alteração de status (`STATUS_CHANGED`)
+- Alteração de prioridade (`PRIORITY_CHANGED`)
+- Alteração de fila (`QUEUE_CHANGED`)
+- Inclusão de comentário (`COMMENT_ADDED`)
+- Finalização/resolução (`TICKET_RESOLVED`)
+
+## Onde a ação é validada e aplicada
+Arquivo: `convex/automations.ts`
+
+Pontos principais:
+- **Validação/parse** da ação `SEND_EMAIL` em `parseAction(...)`.
+- **Execução** em `applyActions(...)`:
+  - Resolve destinatários (solicitante, responsável, usuário interno e e-mails livres).
+  - Faz interpolação de variáveis `{{...}}` em assunto/mensagem.
+  - Gera o HTML via **React Email** em `convex/reactEmail.tsx` (usando `@react-email/render`).
+  - Agenda o envio via `ctx.scheduler.runAfter(1, api.ticketNotifications.sendAutomationEmail, ...)`.
+
+## Onde o e-mail é enviado de fato (SMTP)
+Arquivo: `convex/ticketNotifications.ts`
+
+- A action `sendAutomationEmail` faz o envio via SMTP e aceita:
+  - `to`: lista de destinatários
+  - `subject`: assunto
+  - `html`: HTML já renderizado
+
+Observação: para não “vazar” destinatários entre si, o envio é feito **um-a-um** (um e-mail por destinatário).
+
+## Templates de e-mail
+Templates (React Email) ficam em `emails/` e podem ser pré-visualizados localmente.
+
+Templates adicionados:
+- `emails/automation-email.tsx`: usado pela ação `SEND_EMAIL` (inclui cartão com dados do ticket + CTA).
+- `emails/simple-notification-email.tsx`: usado por notificações simples (comentário público / encerramento).
+
+Renderização para HTML (backend):
+- `convex/reactEmail.tsx`: `renderAutomationEmailHtml(...)` e `renderSimpleNotificationEmailHtml(...)`.
+
+## Variáveis suportadas (interpolação)
+Você pode usar estas variáveis em **Assunto** e **Mensagem**:
+- `{{ticket.reference}}`
+- `{{ticket.subject}}`
+- `{{ticket.status}}`
+- `{{ticket.priority}}`
+- `{{company.name}}`
+- `{{requester.name}}`
+- `{{assignee.name}}`
+- `{{ticket.url.portal}}`
+- `{{ticket.url.staff}}`
+- `{{automation.name}}`
+
+## Link do botão (CTA)
+A UI permite escolher:
+- `Auto` (padrão): se houver destinatário interno (responsável/usuário) usa **Painel**; caso contrário usa **Portal**.
+- `Portal (cliente)`: `/portal/tickets/:id`
+- `Painel (agente)`: `/tickets/:id`
+
+Se você precisar enviar para cliente **e** agente no mesmo evento, prefira criar **duas ações SEND_EMAIL** (uma com link Portal e outra com link Painel).
+
+## Variáveis de ambiente (SMTP)
+O envio no Convex tenta usar:
+- `SMTP_ADDRESS` ou `SMTP_HOST`
+- `SMTP_USERNAME` ou `SMTP_USER`
+- `SMTP_PASSWORD` ou `SMTP_PASS`
+- `SMTP_PORT` (default `465`)
+- `MAILER_SENDER_EMAIL` (legacy) ou `SMTP_FROM_EMAIL` + `SMTP_FROM_NAME`
+
+## Testes de regressão
+Arquivo: `tests/automations-engine.test.ts`
+- Teste adiciona um cenário onde a ação `SEND_EMAIL` está presente e valida que o envio é agendado via `scheduler.runAfter`.